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Domino's Pizza

1.0
555 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

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Sophia Scala

Apr 2, 2024

How do I get free pizza from the bay st store i bought 5 pies wait like 3 and was told every 2 orders u get a free pizza and never received 1.

The coupon doesn't work I called the store they told me try it again press coupon amd never worked amd was never given my free pizzas!!!

I am annoyed amd pissed off they told me om the phone we can't help u and pretty much oh well!!

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Sophia Scala

Mar 26, 2024

At the bay st Staten island store I try Ober and over to get my free pizza and I have ordered over 4 times that's 2 free pizzas !!

The coupon that u guys gave me was not rite and in jipped out of my free pizza!!

So it's false advertising if u wanna be technical!!!!

I'm pissed about this!

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Donna Schnell

Jan 30, 2024

I ordered the 6.

99 special on the Domino's app. to pick up at 6490 Memphis Arlington Rd, Bartlett, TN 38135 at 7:00pm.

My order number was #2050.

The app. told me Annie started my order at 7:05pm.

I arrived at the store and it was very busy due to the football game and the last day of the special.

The tracker on the wall in the store said 45-50 minutes til my order was ready, which was not a problem due to how busy the store was.

At 8:15pm after the tracker had been on 1-5 minutes for over 10 minutes, I approached the counter to ask about my pizza.

The staff looked and found that my pizza had never been put in or made to cook.

I told the staff if they couldn't put my pizza in right then, then to cancel my order and refund my money.

The pizza came out in about 15 minutes.

I asked…

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Raymond Kline sr

Jan 14, 2024

We tried to order the ,$7.

99 pizza special that is advertised on tv but I was told that special is not honored at the Ramona Blvd, Jax Fla.

I am not aware of only select stores having advertised specials.

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Debbie Bornstad

Dec 30, 2023

Should report this as a false advertisement to the Better Business Bureau.

Earned a free emergency pizza and could not get it because it did not meet the minimum order requirement.

Your ad shows pizza delivered, false it didn't happen.

Have not ordered from dominoes since and will not even in the future.

False advertisement

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Brian

Dec 27, 2023

Friday 22 I order a medium pizza on line at 5:20...never got called at 5:59 was told that didn't get the order..order again & used tracking it Saud 59-77 minutes...never got it..so I called the number 4693209555...was told to come that don't deliver when using rewards...

I went UT wasn't ready pod Uber yo take me...the Manger said she had over a 100 orders & I will have too wait at least a hour & 30 minutes before she can get too...me I told her I was calling corporate..she go ahead u can't prove anything

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Yashunda Maquette Williams

Dec 24, 2023

I called and ask could they make my wings extra wet whomever got on the phone hollering and saying I need to contact door dash and my order wasn’t thru door dash..very rude when I ask for they name they hung up the phone on me…need to get this store in order..thank you

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Cassandra Putnam

Dec 17, 2023

Hello my name is Cassandra Putnam and about two months ago one of your employees in the Inverness citrus county Fl location sexually assaulted me and I know for a fact that he is selling marijuana out of his vehicle while he is doing deliveries

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Javier

Nov 28, 2023

Ordered a medium pizza with extra sausage.

Instead I was given no sausage at all and extra sauce.

How?

Lmao

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Omega Israel

Nov 28, 2023

I ordered at the location on 67th Ave & Glendale Ave in Glendale AZ today.

The pizza was dry with hardly any sauce or garlic on the crust, as was my garlic knots.

My biggest complaint however is that there were employees not wearing gloves, they never do.

This seems to be an issue at most of the Glendale AZ locations, as I've ordered from multiple in the past 2 years.

Someone needs to do something about that, it is a health code violation and really disgusts me, being someone who's worked in Food Service the past 5 years.

Thank you for your time and attention to this matter.

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Brooke Barnes

Nov 27, 2023

Today I order pizza they brought me four I ordered one pizza and one pasta they brought me four boxes two half eaten pizzas one pizza that was burnt and disgusting and pasta that was dry I have talked to them three times they said that they were going to fix it they never did they haven't done anything and then when I called up there the guy hung up on me then he freaking hung up on me again very rude and disrespectful and I know that that is true because I used to work there

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Franklin beck

Nov 25, 2023

I went into the Domino's Pizza located at:00 North division Kellogg Idaho and upon entering the building I observed which is the closing manager John Archibald yelling at the top of his lungs waahh waahh fire me fire me fire me I then replied to him is that how the closing manager acts in this establishment which he then replied fire me fire me fire me I want to be fired then I observed the other closing manager which her name is Amy don't know the last name reply to John Archibald I'm not going to fire you you need to be at the ovens working the ovens because if you're not working the ovens then I have to work the ovens and I don't want to do that I then got my pizza proceeded in my vehicle and left the establishment if this is the way this establishment is going to be ran I will take my…

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Helena Jackson

Nov 18, 2023

Tried to order pizza via phone from 24504 Kuykendahl Rd Tomball, TX 77375 and I’ve never been greeted and talked to so rudely before.

The male who answered the phone got instantly mad when I was not quick enough to tell him what I would like to order.

And then he hung up on me.

I called back and he hung up on me again.

I will be taking my money somewhere else from now on.

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SENNIEMAE BAKER

Nov 18, 2023

I called store number #9417 2552 Eldorado pkwy , Frisco texas today 11/17/2023.

I placed a order on the mobile app as I always do and when I got home my order was incorrect.

I always order pepperoni pizza and this pizza was cheese.

Then the manager Jackie stated it cost extra for pepperoni and I never got charged extra for it.

She was rude and she stated that since it was my mistake they would have to charge me for another pizza.

I have never been treated with disrespect by anyone let alone a manager.

I called back a second time to get the manager name and the older lady that answered the phone hung up on me and would not give me her name.

She was disrespectful to me.

They need to be held accountable for there actions.

I’m gone file a report with the BBB and also the news station.…

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Sharon Denise Barber

Nov 18, 2023

Zelda Rd and Atlanta Highway, Mangers need to be FRIED , AND BAND FROM ALL DOMINO'S..

I have never had such rudeness, and disrespect displayed from any Manger as these 2 in my entire life and I will be 54 soon , so that says a lot ..

An I would like to have my money returned please..

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Rebecca G Boggess

Nov 17, 2023

I ordered online and had an emergency pizza coming to me.

Like the advertisement says.

The website wasn't working so I ordered another pizza and your store would not honor it.

The man I spoke with, Ben was a total jerk and didn't care one way or the other if I got my pizza.

He said and I quote, "we don't have anything to do with on line orders and we aren't honoring the free pizza.' I asked him for corporates number and he said,," It's on the app." I said I don't have the app and he said "it's on your phone".

I said I don't have the app.

He said, "I see it on your phone".

I told him what he saw was a screenshot not an app.

Funny how he knew more about my stuff than he did about pizza.

I am so angry right now.

I drove 15 miles to pick up a pizza, one way and had to leave without…

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Judith Kelley

Nov 15, 2023

On or about 10/08/23 I ordered pizza and a salad for delivery.

The pizza was left on the floor in the entrance to my building and there was no salad with it.

I called my local store and received an apology and the option of having the salad delivered or a refund for $6.

99 to my credit card.

Thinking it would be a nuisance to deliver the salad, I elected the refund which I never received.

I called and a manager told me that the next time I ordered, mention the fact that I never received the refund.

I did so, and finally was told they would send a salad with my order that I had just placed, to make up for the salad I never received originally.

Guess what?

Again, no salad!

I called and was told they would deliver the salad right away.

Since we had already had our pizza, I again…

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Karen Lippman

Nov 11, 2023

I ordered a bread pizza online.

But when I got there they had no idea of my orders.

And even though

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Douglas Boyer

Nov 3, 2023

I put an online order in at 5:10 p.m.

The application indicated a 22 minute delivery time.

I didn’t receive the pizza until two hours later.

Paid $61.

36 for order.

Called the store and tried to make complaint, but hung up on me customers should not be treated like this.

Gave excuse only had two drivers.

I feel that it’s the managers responsibility to ensure he has sufficient employees on hand to accompany customers.

The store involved is Store #3564 in Stockbridge ga.

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Sharia Warren

Nov 2, 2023

Good evening I placed an order on October 10, 2023 .

I never got my coupon for my free pizza email to me since Dominos was let making the order .

Can you send a free pizza coupon to my e-mail swriah@gmail.com ?

Thanks

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Kimberly A Lyons

Oct 30, 2023

Domino's does not even have a phone number to contact them for complaints anymore.

They don't care.

I paid $4 for delivery charge and then they deceptively somewhere on the order online put a tip for their driver for $4.

18 well why don't you give them $2 delivery charge money I don't want to pay $8 to have a pizza delivered and when I tried to complain there's no number anymore you have lost all my business I will never go back to your business again ever!

Worst food I ever had and then an $8 $4 for Domino's and $4.

18 for their driver I didn't agree to that somewhere they put it in the form so they can get their money what is Domino's get $4 for then they say delivery fee then give it to your driver Domino's you scam artist I will never do it again!!!!!!

St.

Clair mo.

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Rich Fisher

Oct 22, 2023

I have not had a Domino’s pizza for many years.

Last night we talked about pizza for grandsons and daughter.

So we did order the 2 mediums as advertised.

First off the pizzas were not hot at all Both pizzas were very close to be burnt.

Both pizzas had very very little sauce.

Very little cheese.

The cheese pizza came with very browned cheese and very flat.

We did order both pizzas with thin crust.

Both pizzas crust were like flat bread (cardboard).

Everyone here said the pizzas were BAD !

The store we order from was………..

Narcooossee, FL.

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Jeannie Massey

Oct 11, 2023

A few weeks ago I ordered a pizza.

When we opened the box it was not how it was ordered.

I called and they said I would get a replacement the next order.

Today I called it in.

First my replacement pizza was still almost 11.

00.

I thought it was going to be free since I ordered the same one the messed up on.

I said nothing and decided it was worth it anyway.

I get there and they said we had NO ORDER.

I was at the one in the 10000 block of Dixie Hwy in Louisville KY.

He said it must had been sent to the next one up the road.

We went there.

They had no orders either for me.

I called the first one and we was on hold for 7 minutes and then disconnected.

So we ended up going to Zaxby’s.

I really don’t know how this was such a big deal that they couldn’t honor the error they made…

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Brian Kalafatich

Oct 8, 2023

I just got off the phone with a man named Tom, I asked him if he was the manager and he stated sarcastically " I am a little higher then that", anyway he said in a rude voice, if you don't pay cash then you won't be getting your food!

He was, in my opinion, not very professional, and especially if he is a higher up.

This is not how customers/consumers should be treated.

My family and I use the Dominos App and order a lot of pizza from you all, but I think tonight will be the last time!

There is just too much competition to be treated the way I was.

Okay, here is the issue...

I used the app and order my free pizza, free breadsticks as I had a lot of points.

When I entered my credit card in the app it said my order did not qualify for delivery since I did not meet the price limit, so…

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Kristie Williams

Sep 13, 2023

I ordered 2 pizzas and an order of brownies for my fri6.

It was delivered the Philly Cheese stake pizzas was not good.

I ordered the gluten free beef, sausage and onion.

They sent me a han tossed.

After calling them back and telling them first employee then manager it's like I was puon a court stand asking me all these questions I just wanted my gluten free pizza.

I hung up at 8:09 pm it's now 9:21 pm.

I then was told they need the wrong pizza back!!

Well pick it up in my driveway because I will never order from West Monroe, Louisiana Domino's again!!

Store #5233 Order total $47.

45 for 3 items.

My family ate almost 2 hours ago.

Worst place & customer service I've everhad!!!

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