Yani
Dominos never want to take orders after 12 am and if they do the waiting time is OVER AN HOUR even if you going to pickup! Ridiculous.
The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.
Common Issues
Dominos never want to take orders after 12 am and if they do the waiting time is OVER AN HOUR even if you going to pickup! Ridiculous.
A driver comes past my house at least 2 times a wk delivering to a house past me but store says they have to meet me 2 miles away further in town because I’m out of area.
First time ordering from our new Dominos in Dunnellon, FL What a mess,, no system, lost orders, my pizzas over an hour later were found & COLD. They had to remake my Dads sandwich again as they could not find it. Where were the apologies? Gift Card? Even a Manager?
They made sure they got the delivery orders out. What was the Problem? Customers First!!! What was their issue??
To Whom it may concern:
We ordered from the Dominos on 500 North Henry St. in Alexandria, Va. last night. It arrived burnt and cold and slicers were piled on top of each other. It was inedible! Order # 294828
In California when I order it's usually delicious!
I would like to be compensated someway!
Dissatisfied customer
Mae
I just ordered a pizza and wings from Dominos today. When the order got here I found the pizza was lukewarm well I am used to that about now as every pizza place usually delivers it this way so you have to re heat it.
What bothered me was the chicken wings. I ordered via phone and told them mild sauce this was that Buffalo hot sauce put on the chicken wings instead! I had to rinse off the chicken and recook it with my own BBQ mild sauce which he should have come with in the first place or no sauce whatsoever just not that buffalo hot sauce hate that and it is bad on my stomach as well.
Other then that was ok just not the lukewarm pizza and the hot sauce on the wings! Thanks.
Order number 225106821 was placed with Domino's and PAID for by my direct debit card. Food NEVER DELIVERED, despite phone calls to my local outlet. I visited my local Penrith outlet the following day and was met by rude member of staff who would not issue refund.
Referred my complaint to the website. I have done this and so far have only received one voucher for a free pizza, considering my order was for £23+ this hardly amounts to half the value of my order. Plus the experience of your most unhelpful member at your local staff and various emails via resolver website, I am disgusted with your service and customer care.
MY WIFE AND I ORDERED 2 SANDWICHES AND A L PIZZA. WE ATE HALF OF THE SANDWICHES AND MY WIFE WHICH SHE HAS THE CHICKEN SANDWICH FOUND A PLASTIC GLASS ON THE EDGE . I CAN'T BELIEVE THE PERSON WHO PREPARE IT DIDN'T SEE . VERY SCARE IT .
WE THROW THE REST OF THE SANDWICHES AND THE PIZZA ON THE TRASH. WHO KNOWS HOW MANY PIECES OF PLASTIC GLASSES SOLD TO YOUR CUSTOMERS :(
DOMINOS DECIDED I WAS A CHILD MOLESTOR AND PUT SHIT LOADS OF SALT IN MY PIZZA AS WELL AS DELIVERING ONE THAT WOULD FEED A DWAFTH STYLE STEREO TYPE ASS . FALSE ADVERTISING AFTER REFUSING TO DELIVER, YEP........................................................................................SHLO
I order 2 pizza on lunch break and never received my pizza so I call the store back they say my phone number wasn't a working number ,I waited my whole break and didn't have any food
The last two pizzas I ordered came dry hard and Luke warm. I called and spoke with the manager about my concern and she wasn't sure how to handle my concern. At the end of our conversation she ask if I would like a credit for a future pizza and I state that would be very nice of her.
She said she would put a credit under my phone number so when I called to order my pizza just tell them the credit would be under my phone number. 00 credit that's all she could do because the credit wasn't put in the computer.
The Dominos in question is located in Mt Pleasant, NC 704-436-1117. The manager I spoke with was working on 3/16/18 at 6:30p as I didn't get her name. Customer Service is less than satisfactory. Thank you for your help. Barbara Newton, Concord, NC 28025
My name is Rafael Hernandez. I chose Dominos tonight over pizza hut because is closer to my home. I feel I made the worst decision today just for driving closer. I ordered a pizza with extra bacon and pineapple. When I went in to pick it up the bacon was almost unseen.
I paid extra, and this happened 2 weeks ago when I ordered. I thought maybe it was just a mistake. The young man who helped me at the time was friendly and apologized. Today was a difference experience. The young lady who stepped to talk to me, was very bold.
I asked her, " If this is considered extra bacon which I am paying for, what would it look like without bacon? HER REPLY WAS , WELL LESS BACON. SHUT MY BOX OF PIZZA CLOSE AND SAID, HAVE A GOOD DAY, AND WALKED AWAY.
I am very disappointed how I was treated. I am a…
On the night of 2/15/2018 I used the dominos in Hope Arkansas and used a fund raiser card that was a buy one get one free , I understand that the way the card works is that I pay for the higher of the 2 pizzas I order . 00 something .
So I was lead to belief that it was cheaper to not use my card . I have never paid this much for this order in all the years I have been using these cards. but we were hungry and we live a hour drive away so we placed the order and waited our time when we picked up our order we were in a hurry and
did not think to check so I made my hour drive home to find my pizza was raw and I had to recook…
Phone ordered Pizza and Wings at Dominos in Shawano, Wi. 99 ea. Person who took order was very rude and seemed irritated with order. Usually very happy with service but not this time
I called the Winchester Domino"s on 02/08/18 to place an order of several pizzas. The girl who answered did not act like she had time to take the orders. She kept rushing me. I asked what specials for delivery, "we dont have any what you want?
How much are 1 toppings ? " what kind. "Forget it. I called papa johns because they had patience and asked if I would like anything else. Papa Johns didnt act like they were in hurry to get off phone.
I always order Domino's and usually they are helpful and nice. If i am paying for something i would like to get my whole order placed and not feel like i am an inconvenience to them. The time was around 4:45pm
Worst service at any pizza place was Domino's last night! Took over 1 1/2 hrs, pizza was over cooked (2) brownies were literally BURNT(see attached pix) and cold as was the pizza. With tip cost me just under $60! I could have gone many places and got a good steak for 2 for the same or less!
I want my $60 reimbursed! @!
last friday did not receive delivery of my pizza order $48.97 taken from my bank waswrung and told order went to wrong store and you would refund my payment this has not been done please rectify and return my payment as goods not received thankyou fay goodman phone 035456430 nelson
One star is too many tonight. We ordered online, and it came 45 minutes late. 20 minutes after the online tool said it had been dispatched, we called the manager Gabby. She was very rude and acted like she didnt care.
Then 25 minutes later here comes a sloppy tall high school kid to my doorstep. I asked him what took so long and he became immediately became defensive and copped an atttitude with me. Because I have had issues with the drivers lying from this Dominos before, I recorded the exchange I had with the kid on my porch.
He went as far as to tell me and I quote... "shit happens" when i asked him further about what kept him so long, since my house is not even 2 minutes from Dominos. ) He because very flippant and when he left, he left driving fast and carelessly up the street to…
I ordered 2 medium pizzas with extra sauce online. After ordering, I seen the order details and realized that I had forgotten to put the toppings on the pizzas, and also forgot to put cheese on them as well. After seeing that I had already paid, I felt I needed to contact them by phone.
A man answered the phone, and I began informing him of the mix-up. He seemed confused with what I was trying to tell him, He asked me to just order it again online. I assumed that he was going to cancel the previous order, but I didn't want to order it again until I knew that that transaction had been canceled.
While sitting at my computer, I heard him asking another person whether they had already placed the order in the oven, which was followed by a yes. " I told him (after already informing him…
My children called store #3486 to order pizza because I was working late. After 1/2 hr, the children called back to find out how much longer it will be for delivery. The worker left them on hold for 7 mins then hung up.
The workers were heard in the back ground saying "f**k her, let that B***h wait. This language & behavior is unacceptable, especially if we, as patrons are willing to utilize your store. They then got in a cab to go pick up the food.
When they got to the store the worker refused to service them & even turned his back to the counter. My daughters did not deserve this service, nor does anyone else. It wasn't until they said they would call their brother to address this disrespectful worker, that they were given their order: 10 mins later.
When the girls got out of the cab…
13 My kids LOVE Domino's and we patiently waited for our order however 2 hours later if finally came and we were not a happy bunch. I watched the app because it told me our pizza was on it's way and we live right down the street.
After waiting about 30 minutes I called and the girl told me he was on his way which wasn't the case because we waited about another hour. The delivery boy got to the house and told us that he had to wait for a jump because his car wouldn't start and he never left the Domino's parking lot.
Why didn't the girl who answered the phone let us know that because we would have just went down to pick it up because the kids were starving at this point. The food we ordered was cold and my kids were not happy because it didn't taste good.
I called back and spoke to…
to whom this may concern, I'm a long time customer of dominos and currently reside in Stoughton ma 02072 which we would order from your canton Massachusetts store near cobbs corner. literally 85% of the time I order from there somethings wrong.
just as recent as last night. placed an order for delivery which I usually pick up because its always wrong. placed order at 730 pm was told a half hour for delivery. at 7:49 it said it was out for delivery.
I live 6 min away. 830 I called and asked where the driver was because food was still not delivered after 40 min on the road. employee stated we are waiting for your wings because it keeps on going out with the wrong orders (which this has been an excuse many times before).
so I said I want a new order since my wings and pizza have been…
while waiting to pick up my order, I watched as a worker prepared a pasta dish. She was not wearing gloves , This made me ill. The food I was buying only the chicken was for me, to share with someone else.
" The casher without a care said, "no". My concern is ,its flu season: even not its a fast food restaurant, please. I couldn't eat, the thought of it. I feel even worse not telling the others. They were starving, when I walked in they started eating. GLOVES are a necessity. Something should be done.
75 under the name of Carter. I really believe if people knew their food was being handled like this , they would not buy it.
Your app is awful. Why can’t I just go on there and see what is on a specialty pizza? Or price your items? Why do I have to ORDER and say Delivery or Carryout if I do t even know what I want.
Major turn off I’ll order elsewhere.
i order a pizza they made it wrong i call them about it they told me i would mail me a gift card 5 day later about it the manager would not talk to me was told to call the office call the office 10 times left messages never got a return call got a email from a nick lane said he was a gen. manager for Kokomo area said he send too sent one said 3 to 5 day its been 12 day now nick wont email or talk to me i feel its a joke to them and they don't respect their customer only their money
if i cold give this zero stars I would. I had my friend over and she took my phone to call dominos to ask the # for our local pizza pizza because there is no dominos around us, when they answered the phone it sounded like a male teenager.
my friend then prosodies to ask what the # for the pizza pizza is and the worker says with a lot of attitude "are you serious" my friend then says "yes we don't have a dominos around us" she then hangs up. about 1 minute later we get a back from your company asking if had found the number and i had answered and said "sorry my friend took my phone" the same teenage male then
said "oh yeah sure they did" at this point the male was very rude and then hung up. this is horrible serves.
The last pie i ordered was the only bad pie ive gotten in a ling time. The crust was super dry hardly any cheese and i asked for extra cheese and mushrooms didnt get any extra the sauce tasted like it wasnt cooked.
I phoned 131888 voice put me through to wrong store, i asked for miami & got mermaid which i had know idea at the time of ordering. young male who took my order said 30 min for delivery, after 50 min i then called to find out where pizza was. my pizza was stone cold, didnt taste nice, crust was rubbery, very dry & my desert was hard as a rock i couldn't eat.
I placed an order on 12/13/17 for total of 4 pizzas brownies and beverage online. after I placed order I called the store and requested my second order be delivered to the same main address the female I spoke with said sure no problem.
after almost 2 hours I called the store to see what happened to my order, I was told by a manager that they were backed up and my order should be up soon I verified delivery address again. After another 45minutes the driver showed up with 3 ice cold pizzas and 1 pop.
I asked where the other order was and he said 'I only have what's written on box and left it at that. he had no customer service skills what so ever. I called the store and again spoke with a manager , told him about the cold pizzas and the missing order, he said he would personally remake the…
Just had mixed pizza it's the worst I have ever had from dominos I have had better from Aldi or lidl
Hi I work at the Monroeville store up on William Penn highway Im only filing this complicate because I had one day left on my 2 week notice and he told me He don't need me anymore because I got a new job and I wanted to finish my 2 weeks and he told me no and for the time I worked there he called me fat to my face and I'm German and he made racist comments on me saying that I should do the Hitler salute to the inspector and
say welcome to domino's I felt so disrespected when he did that and at the time I didn't want to have problems at the work place plus he picks on everyone up there if they don't do what he wants he cuts there hours he'll send them home early take away days and make sure they get the worst deliveries thank you for your time and I no nothing is probably going to be done…
I ordered a pizza and boneless chicken nuggets about 830 pm. Pretty sure it was 8:33. At 9:54 no delivery yet. Called several times. Was told the last time there was only 1 delivery person and she left the store with 10 orders.
Crazy thing is I was only about 2 miles from the store. The man I spoke to the last time informed me that his delivery time was around 3 hrs. That would have been nice to know upfront. The overall score for dominos is a 1. Something.
It would be lower if people could give a 0. Its not the food. Its the service. If you don't correct this problem. Your business will eventually close. Do you care? People are taking the time to tell you. What are you going to do about it?
I won't order from you ever again. Sorry if I have typos my vision is bad, and I still sent this…
I placed an order at 12:20 and was waiting for the food: pizza and pasta. It was already 1:30 and called the store and food was still at the store. The reason they gave was that they didn’t have enough drivers and that it will take them 30 minutes to deliver the food.
I cancelled the food, very poor service. Store number is 6585 in Mission, Texas. My order: 1088421 under Mario Campos.
While back it took over 3 hours for a very rude delivery driver to bring our pizzas so I asked that he not deliver to me again. This evening I tried to order from the wellston store again. The manager tells me that the rude guy is the only driver.
So I said he could deliver my 3 pizzas if he could be on time and not rude. I was then basically told NO. She told me I would have to come pick them up. Since that's not possible I asked 4 him 2 deliver 2 b told NO.
Lost the business of a family of 14.
I irder a large cheese extra cheese they charge me eighteen dollara an brought me a mediyn cheese pizza qith no extra cheese . i ask the delivery guy qhata this. He replied i dnt kno i aint a cook. Rude.
I gave him 20 bucks for a med cheese pizza qhen i turn around he was runnun to hus car. No change. He kniws a med pizza is 6$. No change an he didnt ask me did i need change. I am so disgusted.
i went to pick them up and the worker said he didn't know what I was talking about. been a regular customer but not happy with service lately.
Girl at the counter was sarcastic and rude when I asked if the crust style was correct. I was missing toppings and the pizza was soggy. I haven't ordered from Dominos in years and I should've kept it that way.
Tried to call the store and kept getting put on hold. Horrible food and service.
today at 20-10-17 at kalwar road jhotwar jaipur my order no is 287 time evening 9:11 but till 9:45 we not delivered pizza 4-5 time i request for pizza but he si not responsible for pizza in your store
i literally very upset for this kind of your store gentalman name is mr ganshayam
he did not give us that bill
so please resolve this case
navneet 9314647722 j
, at 12:30 am the pizza was still not here. I tried calkungband no answer.
Finally at 12:45 am they answered and told me my pizza was on the way. Yes I was upset because the manager said sorry there's other customers not just you but I specially went in to store to have my pizza delivered at midnight.
Then she said I was being rude and she was the one being rude. So I told her well just refund my money and she said ok and hung up. This is bullshit how they treat customers because they don't have enough staff on hand .
And I never got my money back.
I tried giving it to my daughter and she couldn't eat it either remind up on a pizza away. Somewhere Throw the years you changed your Sauce Which in my opinion is just nasty I will never buy another pizza from Domino's.
PS trust me I know my pizza .
base was not baked properly seasonings and chilli flakes were not provided
very very poor service.
The thin and crispy base was tough and rubbery. As it went cold the tougher it got also lacked flavour. You had the best base WHY CHANGE a GOOD thing . Sorry but we were very disappointed.
We ordered our pizzas and were told it was going to be 45minutes for the order to be delivered. After an hour and half we still had no delivery we called and were told it would be arriving any minute after another 45 minutes we called again and were told it had not left the store when the pizza finally arrived it was the wrong style. Please make this right.
Thank you for your time
GOT to Domino's in Webster Massachusetts pizza was not how I ordered over the phone mistakes happen happens all the time I get it!!! NOW I'm tired after working all day have to wait for another Pizza Tony didn't say sorry didn't care !!!!
ASK the employer Tony if he would add Winsconsin cheese on my pizza without charge because now I have to wait for another Pizza. 99 for this pizza it's going to cost me MORE. Tony told me to Exit the Pizza shop !
AFTER I already had paid for the pizza before I even got it. they messed up on !!!! VERY rude and very disappointed!!! I've been in Webster 17 years. I thought I would try it and this was my experience never again he does not need to tell me to Exit the store !!!!
When I left Tony told me not to come back. No worries Because I will not be back…
Every time I order extra toppings most the time double toppings I never get it but yet I get charge for it ! I just started ordering from Domino’s again this year and the reason I stopped in to begin with is because you could never get extra items but we’re always being charged for it.
I was giving it a second chance and now I’m fed up again every time I order extra toppings it’s the same ol story . I Think maybe this is how they make a profit by ripping their customers off .
There is plenty of pizza places around I just use dominoes to try to save money since I have kids but I give up I will not order from Domino’s anymore. A bit of of advice to whoever reads this if you order from Domino’s don’t order extra toppings or double toppings because you’ll get the same amount as the normal…
First of all DO NOT TELL ME TO COMPLAIN TO THE STORE THAT SERVED ME,cause it doesn't do NO GOOD!! the past 3 orders,my company n I thought the pizza tasted old,n cold!! 3 frickin times! service,than show me!! Completely fed up!!
was put on hold many times, went to the the Berea ohio store to voice complaint , was told that's just the way there system runs. found this to be unsatisfactory ,do not know if we will ever use this service again
I ordered my 2 pizzas 6:30 Pm on line September 9, 2017, and wanted to pick it up at 7:15. When I got to the store, the customer service rep, said it was not put in yet. I said I ordered it 45 minutes ago and asked for a 7:15 pick up. I ordered on line.
She told me they would not put the order in till 7PM, it was already 715, I told her that is why I ordered it online. She said they were "busy" and it would be another 20-25 minutes. I went back in 25 minutes and the pizza was ready, but I only received 2 toppings, instead of 3, and hardly any sauce and cheese, or peperoni.
It was put together too fast and mostly bread. we did not eat but about half the pizza and threw the other one away. 10 as the pizza or service was NOT up to standard. The rep said we have a hurricane coming, I said…
I ordered pizza online for pick up and after 10 minutes got to the store and they hadn't started it yet and told me it would be 8 minutes. Ok, they were busy so I sat and waited. The board said after 8 minutes that my order was ready so I stepped up to the counter and no one acknowledged me, so I asked to all there could I get my pizza order.
The employee closest to me looked at me and then walked over and started making pizzas. I asked again and a fellow told the guy that ignored me to get my order that was just sitting ready to go. I asked him why he ignored me the first time and he ignored my question again and walked over to make pizzas again.
I asked him his name and told him I was lodging a complaint. He said his name was Nick,I asked for his last name and he said Nick again. I…
I was hold for 20 min to find out the we to2 had to wait hrs out.my entire bible class went hungry.that makes me believe that cant believe in dominos .Im not sure what else to say but disappointed Brian Trott
After 2 hours waiting the delivery the pizza just arrived cold and no response from the branch when i called them !