Domino's Pizza logo

Domino's Pizza

1.0
555 complaints

Address

30 Frank Lloyd Wright Dr , Ann Arbor, MI, 48105

The most common complaints involve promotional offers and reward coupons not working properly (particularly free pizza claims), followed closely by rude and unhelpful staff who hang up on customers or refuse to resolve issues. Order accuracy problems, delivery delays, and poor food quality round out the major issues affecting customer satisfaction.

Common Issues

28% (155)
free pizzacouponrewards
26% (144)
rudehung updisrespectful
22% (122)
wrong ordermissingincorrect
14% (78)
latewaitnever arrived
10% (56)
coldburntdry

Complaints

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Trisha Ortiz

Jun 9, 2019

Be careful when ordering here.

Last night I ordered a lg 2 topping and a lg 3 topping for pick up - $17.

94 tonight ordered the same 2 pizza's and added an order of boneless wings for pick up...she says $34.

64.

WAIT WHAT?

How much are the wings?

She says $6.

99... so ok please tell me how you came to that total?

She says you don't get the deal unless you ask for it. $12 less bc I questioned her.

SHADY DOMINOS That's it I'm done with them, AND the pizza barely had ANY toppings on it.

I would have never questioned the price had I not just ordered the same pizza the night before.

I wonder if it’s common practice for this store to steal from customers.

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Mark

Jun 9, 2019

Poor quality pizzas and service and misleading advertising.

My family and I will never buy your food again

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Norma

Jun 9, 2019

We always get the 2 for 5.

99 medium two topping.

Husband goes into store to buy the same deal and gets hit with a $74.

00 bill.

Stores says they are discouraged from telling customers that in order to get the 2 topping 2 medium for 5.

99 they need to go on line to order.

Extremely disappointed.

I guess this is how much they care about their customers.

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joseph n brisini

Jun 8, 2019

HI, I ORDERED A PAN PIZZA FROM A MYRTLE BEACH LOCATION TODAY WITH PEP,ONIONS AND BAN.

PEPPERS ON LINE.

I HAVE ORDERED FROM THIS LOCATION SO MANY TIMES FOR THE PAST 10 YEARS OR SO AND HAVE ALWAYS BEEN PLEASED.

TODAY WHEN I GOT HOME WITH MY PIZZA,I WAS NOT PLEASED.

IT SEEMS THAT WHILE THEY WERE MAKING IT, THEY COMPLETELY FORGOT TO PUT MARINARA SAUCE ON IT.

ALTHOUGH I WAS ABLE TO EAT 2 SLICES, MY WIFE ON THE OTHER HAND THOUGHT IT WAS NOT UP TO HER SATISFACTION.

I DID NOT CONTACT THE STORE BECAUSE I DO NOT LIKE CREATING WAVES.

I DO BELIEVE THAT THERE SHOULD BE SOME KIND OF DOUBLE CHECKING GOING ON IN THIS STORE TO MAKE SURE THAT THIS MISTAKE DOES NOT HAPPEN AGAIN.

THANK YOU SO MUCH AND REST ASSURED I WILL REMAIN A LOYAL CUSTOMER.

SINCERELY JOSEPH N.

BRISINI

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Melissa Meredith

Jun 8, 2019

I ordered a pizza last night 06-07-19 at 10:48 and was told that I would be about a 2 hours before it would be delivered.

My account was charged and I NEVER RECEIVED My PIZZA.

I would like a refund.

This is bad business.

Please just refund my money!!!!

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Mary Cook

Jun 8, 2019

We order Dominos every Friday night.

It has always been hot and the order was right on.

Tonight the pizza and bits were barely warm.

The pizza was dry and did not have the double pepperoni or double cheese that I ordered.

I was really disappointed.

If you look at my orders you can see we have a pretty consistent history of ordering from you.

Hope this doesn’t continue or I will go back to Papa John’s and Pizza Hut.

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Scott nelams

Jun 6, 2019

I ordered pizza and sandwiches at location 7500 Stacy RD in McKinney TX.

I placed the order about 3 hours in advance for a 3:15 pickup.

When I arrived the SO CALLED tracker showed my complete order is ready NOW.

That was not the case the lady making the pizza said give me 5 minutes Im fixing to put in oven now.

I will never use Dominoe's ever again....

What's the point of making an order for a future pickup time just to go in and be told it is not ready....

NEVER AGAIN.

You lost a very regular customer.

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Angela Brandon

Jun 6, 2019

I had two medium pizza also a cookie.

Pizza was nasty, cold, burnt.

Also my cookie was nasty hard as a rock

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Duane R Allbaugh

Jun 4, 2019

Went in to the Rifle CO. new location after golf on a Thursday night.

Without thinking I ordered a medium two topping pizza.

Was charged sixteen dollars, I never paid that much ever.

Was it worth sixteen dollars?

Because they moved and had no price board up I was thinking that was the new price but knew I would not be back and told my friends to look out for the new pricing even if the TV says low prices.

Do I need to go back to my car and call in.

Is that what I should of did.

It was my fault for not asking the price first, but who knew it would be sixteen dollars.

Thank you, I needed to complain .

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Leah McHugh

Jun 3, 2019

I have been extremely disappointed and turned off by the staff and management at the New Lambton store.

I needed to order pizza for approximately 60 people for sat 1/6.

I went in earlier in the week to give them notice and get some information on the pizzas, prices and nutritional information.

There was only 1 staff in store and she had no idea how to help me.

Another another staff member came flying through the front door, and proceeded to pickup pizza dough and mould and kneed it without following any hygiene procedures at all.

This staff member that did this turned out the be the store manager, who finally came to the counter and knew a little more about ordering for a large group than the initial staff member.

I had several vegans and vegetarians to cater for and FINALLY when the…

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W. Shane Austin

Jun 3, 2019

On June 2, 2019, while visiting relatives I placed an order (Order #623571) at your Domino's store (4657) located at 796 Harry S.

Truman Dr in Upper Marlboro, Md.

The order was placed at 7:08 pm with a Carryout time of 10 - 20 minutes.

I arrived at the store to pick up my pizza order of two large 3 topping pizzas at 7:20 pm.

When I arrived at the store after waiting 10 minutes before anyone asked me if I was picking up or ordering, I paid for my pizza and I was told that one of my pizzas was still in the oven.

I waited and waited and no pizza.

At 8:00 pm I asked for a manager.

One worker said he did not know who the manager was while the other workers completely ignored me.

The girl who waited and took my payment disappeared into the back while the other workers appeared to be…

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nabih chiha

Jun 2, 2019

i ordre a medium pan pizza , to be delivered , the driver came , i was paying , i noticed that the delivery charge was added to the bill , driver tells me what about tip , i told it is already included from what i noticed on the receipt , he walk away saying to me fuck you , i called the dominos branch to complain , they did not respond and looks like they did not care , covering up for there driver .

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Wyvette Tabb

Jun 1, 2019

Ordered pizza over phone was quoted $ 8 and change.

I went to pick it up and then quoted $18.

07. ???

Another customer comes in her price was $15 and change.

She said I was told $8 and change.

Either it's false advertising or we're getting buked.

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mark humley

Jun 1, 2019

I ordered a delivery from Washington Court House Ohio the manager Michael said you no longer deliver to vfw or legions per his district manager amber why I asked he said it was a corporate policy why have you changed I got a pizza Friday check out my points I had to order from donators I am a member of the state vfw and I am putting this on nationals web site that you will no longer deliver to us that’s 1.

7 million vfw members to see it we never asked anyone to come into Iestablishment we just wanted food at door they called me back when I was on phone with you he was rude and the corporate guy disconnected with me I asked to have amber call me and he said he would try I think this is b.s. and I will be contacting vfw and legion nationals if you do not want to serve us

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Rosalyn Register

May 31, 2019

A large pizza with 2 toppings was advertised last night on Tv costing 5.

99.

I went out to buy the pizza a few minutes age and was told that the promotional pizza was this week.

Would not give me the advertised pizza.

My pizza would cost $13.

00.

While I was in the pizza store, a man asked for some of the sauces.

The employee said, "How many do you want man." No payment was made for the sauces.

I told the employee that I would also like some of the sauces.

He said that will be 50 cents for the sauces.

I had already paid for the pizza and when he told me that I asked for my money back and left without the pizza.

If the pizza was advertised last night, then it should have been a promotional pizza and should have been sold for what was advertised on tv last night.

Also, you can't…

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Melinda Abdellatif

May 31, 2019

We live in a place that has several units.

On Memorial Day all together we ordered $95 worth of pizza.

Not only did they get our order wrong they went to the wrong address.

So instead of 30 minutes we waited almost an hour for our food.

When I called the manager he was extremely rude and wouldn’t give us a discount but told me we could just forget the order and give it back.

We had hungry children and adults waiting to eat.

I will never ever again order from them again.

And we tipped the driver because it was not his fault.

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Ericka Rochon

May 30, 2019

1:08pm I called dominoes that was near my home.

I live in a neighborhood that is three years old.

I asked the worker to deliver she said, 45 minutes.

I said ok.

And then she asked for address.

I spelled it.

She said, i”it’s not popping up in our system.

I ‘ll give you the number To another location. “ i Saïd , “but that’s too far”.

She said, “ some locations have other areas they cover.” I said, “ ok.

But that’s stilll too far.

You are closer!”

1:12 pm I called the recommended location and I got a wonderful manager, jimmy who said, “ yes they do!

I used to be the manager there.

I know exactly where you live”.

I said ,”well, she’s not having it.

She was firm in her stance that she was not doing it.” So, he called her and told her better.

1:19pm When I called her back she…

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PATricia

May 30, 2019

Today my sister called your store to place an order as she was telling the guy what she wanted he hung up the phone in her face so she calls back and a young lady answer the phone again while she’s was telling the lady her order she told her that they can’t take orders from a child my sister immediately got pissed she looked at me and told me that they said she was a child so I took the phone from her and I told the lady (Katie) that is a grown ass woman you talking to after I said that she started laughing then I told her that she don’t have no respect for customers then she asked me did I want the order and I told her I placed the order didn’t I and she hung up the phone in my face.

So now I’m pissed because this disrespectful employee (Katie) did not have the customer skills to try to…

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beverly anderson

May 29, 2019

Why don't you have specials on small pizzas?

My child is the only one in the family who eats only pepperoni pizza and he cannot eat a hold large one.

He does't like it warmed over so half is wasted.

I pay much more for a small one than a large because you have specials on the large.

Please consider specials on small!!!!

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Patti Huggins

May 28, 2019

I called Domino Pizza (360-636-6000) I asked for the $5.

99 special 2 or more.

Was told it was no longer available.

Their pizza was $7.

99.

I called the other Dominos on Ocean Beach Hwy (360-442-4882), I ordered two pizzas at $5.

99 each.

My sister picked them up & they didn’t understand why they didn’t honor the pizza on Washington way for $5.

99?

Their website even show it for that price at their location!

Still told no!

I’m wondering how many people are they cheating?

Perhaps, they ring the pizza as $5.

99 and sell for $7.

99?

Someone is pocketing extra money!

Please investigate this situation!

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John Smith

May 26, 2019

I placed an order online on May 26, 2019 at 4:39pm for delivery services.

I paid with my debit card.

At 5:35 I contacted the Domino's store located at 4920 Cypress Street in West Monroe, La; I was told it would take another 2 hours to get my order out to me.

The guy then stated my order hadn't even been made after I'd already waited almost and hour before reaching out to them.

Then I can't get my money refunded back to my card for 3-5 business days.

I'm pissed because I don't have funds to even cover another order to even get something to eat.

This is not the first time I've had issues with this store regarding delivery services.

This is unacceptable because the online site gave me a timeframe of 25-35 mins from the time I placed my order to receive it.

If that's the case they…

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Former Customer

May 26, 2019

I called to order a pizza, I said I didn't want to give out my phone number.

It is their right not to take an order if they insist on having a phone number, but I drove over there to tell them it was not a joke, and the employee dismissed me as if I were a nothing, his demeanor, his attitude his body language all told the story (as well as the tone of his voice).

That Dominos pizza didn't need or want my business...if this is the way the company REALLY FEELS about people, only customer's money....not their loyalty....then the business deserves what it gets....

I went to Casey's pizza to get the pizza I wanted instead....they were more than willing to take an order over the phone without giving them my phone number, and it was ready when I got there to purchase it.

I'm going to Casey's…

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tammy

May 25, 2019

2 incidence.

First incident order two pizzas one came cooked the other was brought their solution was to give me a coupon for free pizza whatever.

Second issue the very next time I order from there once again they handmade pizza comes to me raw

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Danny Jones

May 24, 2019

Ordered a pizza for pick up was told 25 minutes , waited 25 minutes went to Dominoes store , paid for my pizza then was told it hasn't even been put in the oven yet !!

So now I'm waiting in your parking lot even longer.

Will never ever order another one !!

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Janet Schultz and Rick Selph

May 5, 2019

Rate as 1.

Date: 5/4/2019

To: Domino’s Manager/ Corporate.

From: Janet Schultz and Rick Selph - Customer’s

Subject: Over the telephone order & delivery

I had used Domino’s for years, they make some of the best pizza.

After this experience I will never go back.

Worst experience with food I have ever had.

How disappointed I am.

The call was Thursday May 3rd around typical dinner time 5:00 pm.

To the gandy and Dale Mabry location.

I asked for 2 (two) medium pizza’s, Cheese pizza with a thick crust.

The other pizza was to be sausage, pepperoni and mushroom on a thin crust.

The delivery was good and swift.

I tipped the guy well, like several dollars.

The order was paid cash like $19.

00.

Right away started to eat and after a couple or so bites noticed how BURNED the pizza’s…

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