Domino's Pizza Complaints Continued... (Page 2)

Ordered pizza for car delivery, I just suffered a recent back injury and had to walk into the store in a lot of pain to get my pizzas. Your locations do not deliver to my address

I ordered the kids 2pizzas at 5:45 abd did not get them till 10:54 at night the kids were in bed they were not worth the money i will contact all the parents at both schools n get parent to boycott they were rude the nice one was the delivery guy

My son ordered pizza at the store in Belgrade Montana, he asked for as few PACKETS of cheese and red pepper. The associate neglected to inform him you don't have PACKETS and charged him for 11 bottles of parmesan and red pepper, at 3.00 a piece. I asked if they told him what it cost and he said no, at Pizza Hut it's free for the packets. I called and was hung up on. I am going to evey site that gives bad reviews, if this is not refunded to him. He ordered 6 pizzas all medium, except for one, he was charged $164.00. This store is ridiculous and the baloney they pull is going to be reported to every facebook, yelp, instagram, tick tok platform if it keeps this price gouging, overpaying crap keeps happening. $66.00 for cheese and pepper is bull.
Belgrade mt

i made an order and waited outside for 20 mins to have my order canceled because they closed my order was already made and said it was on the way i won't be ordering from dominos anymore becoming to much or a hassle

I was employed by PAGA from the end of April 2022. I had multiple problems with my Netspend account.

The last issue was my last paycheck. I was working on Sunday, July 31. On that day my account was hacked. $80.00 was removed from the account. PAGA Steve Palme, franchise manager, Austin Jones Andrew Ball can all testify that I was working at the Krum location and could not possibly been 1 hour away in Red oak Texas to have committed this fraudulent hack of my account. I reported the incident immediately on the 1st of August. I was told by Netspend they would conduct a research of the issue and let me know of the outcome by August 15, 2022. I requested Andrew,Austin and the corporate office of Steve Palmer to verify to Netspend that I was working on that Sunday and it was not possible for me to have made this withdrawal!!! All of the afore mentioned individuals refused to provide any assistance to me with regards to my Netspend issue!!!

Netspend told me they had completed their investigation and found no evidence of fraud.

This is inexcusable. All of the aforementioned Domino’s franchise, district representative and store manager are responsible for the non payment of funds.

It is my hope that Domino’s corporate will put enough pressure on the negligent individuals to pay me the monies owed to me by Domino’s PAGA and Domino’s corporate.

I expect a response to this inquiry ASAP.

C. Diane Cope

I ordered a special pizza tonight, extra cheese, Alfredo sauce, beef, olives, green peppers, large size. What was delivered was a Medium cheese with robust sauce, which is too spicy for kids to eat. I got online and all I was offered was 20% off next order. I really don’t think that is enough of a refund. My total was over $25. Don’t think what I got was near a $25 order. Thank you for your attention tho this matter.

Every time we have a delivery for Domino's and my boyfriend's house the same driver comes to deliver in every single time this man never has a change this is poor business practice and basically in a sense stealing money by forcing me to give him a tip which usually is given when you have a good service and every single time this man comes he never has change he just tried to deliver our pizza and once again he didn't have the change and he proceeded to have an argument with my boyfriend for about 8 minutes about the food and so he canceled our order while our food is here and I waited an hour for it and I'm hungry and he said he canceled it and my boyfriend said no you want the food and his change and he's staying in front of the car and the guy driving him and tried to drive over his foot I called the store spoke with the manager and his resolution is we gave you a refund and pretty much nothing else no I'm sorry no what can I do to make it right he just first of all cannot even form a complete English sentence I cannot understand what he was saying at all literally I'm not trying to be rude but I could not understand what he was asking me online it said the manager was Chandra this man is seeing so obviously not Chandra so I don't know what kind of manager he is the fact that the manager offers no apologies no resolution no customer service except for we give your money back and I guess apparently we're supposed to be happy with that is absolutely ridiculous and the fact that you drove towards my boyfriend trying to run over his foot is unacceptable I have never had an issue with Domino's especially like this this is unacceptable I would really like somebody to contact me and not just send the email with some little promo code or something I would like somebody to contact me file an official complaints because that is dangerous and don't drive towards somebody and there's no reason to cancel my order because he is not practicing what he should be as an employee if you're delivering food and getting cash you have change it's about 2 or 3 times I really didn't want to give him a tip but again he never has change. And as his man drove off with my dinner for again no reason but he was trying to force us to give him a tip basically stealing our money he drove off yelling out his window telling me my phone number is and I would like to hear from somebody before the end of the week I'm just absolutely appalled that the manager offered zero apology any understanding he just said yeah we already refunded your money that's it I sent this is supposed to make everyone happy we're supposed to be just satisfied with that that's okay I honestly just can't believe the Domino's was having a driver like this to tell you the truth I've never had an issue I would go Domino's all over the place and I prefer you over any other Pizza establishments.

Called and ordered a pizza for and waited almost 3 hours and the lady expected us to pay for it called the store and spoke with the manager and she said they were short staffed she didn't offer an apology or to make it right just was very rude will never order from there again!

The most unprofessional employees I’ve ever seen in my life!! Online it’s saying delivery and take out until 2 am and I’m calling the store in Norwalk CT on Main Ave the first time a man answered the phone and he was like “Dominos closed tonight” and hung up the phone, I called 2nd time and he answered again the same person and he was sooooo rude “you do not speak English” he said to me he didn’t even let me talk and hung up the phone again…!!!! I just wanted to let him know that online says delivery and take out until 2 am!!!! Very rude and very unprofessional!!! I don’t usually make it a big deal but this was the most disgusting customer service I’ve had in my life..!!!!

My son is in Soledad Prison. Soledad CA, 97605. He and, his fellow inmate's ordered Domino's pizza. Not only were they overcharged, they're used to that, but they received inferior quality! The pizzas sauces stopped approximately 3 inches from the crust. The Meat Lovers pizzas had almost NO meat! Why they ordered those in the 1st place! These are called meat lovers for a reason! I feel this was done knowing that they could not complain. At the very least Domino's corporate should contact the franchise that received this enormous order, with an equally enormous price tag, so they can honor the Domino's name. What they sent was disgraceful! Not only are they denied family visitation, due to COVID-19, but now they are not allowed to get what they pay for. How can anyone inside of prison be rehabilitated if they are treated so badly by the "outsiders?" Answer: They can not. That is why I'm writing to you in the hope you can do something about it! They should ALL have their money, or orders replaced in Soledad Prison, regardless of what they are there for because they ordered thinking they would receive the same quality that the Domino's name is famous for, and under the Domino's pizza service agreement, they are entitled to.

Sincerely,
Mrs. Brenda Foster
.

Hours of operation said they closed at 1am at 12:49 the guy inside told me they were closed and that they closed at 12am

Don't ever go to this location for your food #1901. Horrible management they messed up my food the cheesy bread was dry and it seems like it was sitting for longer the wings was cold skin was slimy and nasty I took it back and told the guy in charge about it he said he would make me some more wings but refuse to make me more cheesy bread. When I got the second batch of wings they was worse than the first. I told him I wanted my wings to cooked longer he did not listen and made them more uncooked than I was before

Store location: 335 Valley Rd. West Orange, NJ 07205, Date of incident: 7/28/2022

I ordered 2 pies online back in June 2022 with curbside delivery. Once the order read complete on the tracker, the worker did not come out for another 16 minutes. I went into the store to pick up the pies and asked about the 2 free pies if your curbside comes out late. The worker, Stacy, mentioned that it would not apply to that order but to a future order. She put my phone number in the system and said I would have to call in or come to the store to order the future free pies. I went into the store July 28, 2022 and they refused to honor the 2 free pies. When I tried to explain to the man what happened. He started yelling and walking away. He was absolutely rude and disgusting. When I asked for the manager , he walked away. I did not get his name has he did not have on a name badge or management information and no accommodations. He walked away and ignored me. I will NEVER purchase from Dominos again.

I just order pizza on line from Clarksburg West Virginia
And the person at the store was really rude and the last 3 pizzas I had were cold and burnt and then when I called to complain the person hung up on me and I paid over 22.00. Call mark hays

My experience really was crappy and unacceptable. The delivery guy on bicycle, would not bring the pizza to my door. I had to go outside and get it from him. So why if the delivery guy isn't going to bring it up to my door as per the instructions put in with the order, do you ask for delivery instructions? I have problems walking and I was not feeling well, so that's why I thought I'd get some pizza delivered to my. door, so I wouldn't have to cook.
Also, the sauces that I paid for-see attached- were not. included. ($5.25+tax) the pizza was burned on top, soggy bottom and tasted like cardboard. The Apple dip was in a box without a cover. The "Specialty" chicken was not special...tastes nasty.
I called the store and all I wanted was a refund of my $$, and. the 10.00 I put. for a tip. -he didn't deliver it...he rode on. his bicycle 3 blocks and I had to get dressed and go downstairs to pick it up. The Assistant manager told me it was because the delivery driver was new...but she lied about that because he came on a bike. She then backtracked and said well the GM isn't here now and she just came in...bla-bla..I basically am fed up and will NEVER order from Dominos again! Lousy BAD food, horrible service...and BTW keep your coupons, and your money, it was well spent because it was a learning experience, but know. this DOMINOS will be bad mouthed by ME personally to ALL my FAMILY and FRIENDS!

Oh and the pics I took to send you wouldn't upload so ...

I'm regular customer. Come to the store and get the medium for 599 today I come and they told me no more pizza for 599. I think they should told me that need to be ordered online. They need to be trained better.

Last couple months trying place a order been difficult. How do you place a order ? You can’t do it online you cannot call . Yesterday was the last draw . I place order 4 different times online and would not take my order. I call to place order and the person said they cannot take my order on the the phone . How do dominoes do business. Domino’s lost my business and my family business.

So I was trying to do a online order and when finished it would not let me put will pay when arrive. I called the store and the gentleman was very rude and disrespectful. He said it’s not my problem we have nothing to do with online. So I said ok we’ll I would like to get my food for the online prices he then said no very rudely and said you will have to pay full price so then anyways I drive up there to get order that I gave them over the phone and the guy at the window says we don’t have a order for you So I literally sit there and wait for order and he hands it to me and I said I would like the cheese and ranch he has a bad attitude He goes for them opens window and says here take it I just wanted to inform y’all of very rude customer service and they need to treat the customers a little better

Absolutely the worst service we have ever had! After an hour of waiting for our order. We tried calling the Kearns Utah store. To cancel our order. Nobody knows how to answer a phone there. So we couldn’t cancel the order. Dominos showed up 3 hours later to deliver it. We just told them take it back and we have already stopped payment. Absolutely ridiculous. Also this is not the first time it has happened. But it is the last. Never go through dominos again!

Ordered pizza and hot wings at 515pm for 615pm pick up. Arrived at the Store at 555pm received text at 615 that the order would be out in another 7-10 that Oder was in oven it finally came out at 635pm. I called the store and asked why our orders no matter when we order are never out on time. They said they have no control over how busy they get and there was boring they could do that corporate likes them being busy so I just said okay thank you. This Store in Easley South Carolina is not quality or customer service oriented.

On Sunday June 12th 2022 we ordered pizza in our area at 11:19 p.m. the store closes at 12:00 but on the website it states we close at 12:00 but don't worry if your order is placed by 12:00 you will still have your food delivered. About 30 minutes later they canceled the order we called the store they hung up on us said they're not doing deliveries and hung up so I then went online and replaced the order and soon after it was canceled we called again we asked for the names of the people that were working the girl said oh his name is and then she hung up on us then it being past midnight at this point we have nowhere in our area that is open to get anything to eat I'm very very very very angry about this I want something done with the people that were working there including the manager that evening and I want some kind of compensation for all the crap that I've been through with this

I have been waiting for my order since 7.15 pm it is now 9pm. No one should have to wait this long for an order. When I called 3 times I was told it was already on its way. Still no good, I live at Ross from them. In Monroe ga 30656
Debbie carter

Waited for over 2 hours for pizza delivery. Ended up canceling the order. Called the restaurant multiple times and the reps continued to put me on hold. Very poor service!!

My husband ordered pizza at 6:19 and he called at 7:40…still no food. They said they only had one driver and my husband asked if the food was warm.. we were next delivery. Got it ice cold! Never going back…

I made an online order on April 22nd , they showed the status bar and it said someone started to prep the order . Then an hour later still saying prep . I called the store and got a brain dead employee, he placed me on hold with his attitude. Got back on saying we’re really busy . It will be another hour . I ask him what he thinks about that and he could care less . No customer service, no respect, no business ethics. Sad , sad , sad !! My order was one pizza , one order of bread bites , one order of chicken and a salad . Three items in reality because the salad is already made . Bad Business !!

I order pizza today April 9th at the location in BVL AMD THEY DELIVER THE PIZZA TO OUR NEIGHBOR . The neighbor came to us and gave us the pizza stating that the girl left it there. We contacted dominos since is gross that our pizzas were left next door and the Representative said that Dominoes policy is if you left a pizza at another location and they said they order they leave the pizza. Which is completely
Wrong bc who orders a pizza so it can be wrongful
Deliver. The young lady refused to give us her name and was very rude and disrespectful! I was very upset at her rudeness and I told her I
Was going to report her and she said she didn’t care and that she will block us from ordering pizza again when she was the one that deliver the pizza to the wrong address. Horrible service!!! The manager never came on the line according to the lady nikea was her manager that refused to come to the line. We want our order refunded! We didn’t eat the gross pizza that eat was open.

I ordered some pizza from dominos on Rahway ave in Woodbridge Njt at 429 on 2/27/22 I waited for my wife to get home before we ate as we opened the voices there were roaches in the box I threw the pizza out and called the store back and the guy who answered got very nasty and told me it’s nothing he can do if I have any problems to call corporate I tried to explain to him I didn’t eat the pizza rite away because I waited for my wife to get home will never buy from that store again

My pizza was 3hrs late!! For 2 pizzas!!!! and they wouldn’t or they hung up the phone and the manager was rude her name is Brittany and she works at the Aiken South Carolina location on York Street she was very rude to my husband and she said that they will not be delivering to us anymore because they messed up , and she kept hanging up the phone when people wanted to talk to her .I am beyond outraged of the disrespect and unprofessionalism of this manager in the store.. something needs to be done!!!

Made a order on line and was called by staff to say that the were not taking online orders. Called about 3 hours later to place a order and asked were they still not delivering. The young lady on the phone was real rude and started humming on the phone. I asked several times about delivery and she said nothing. Then she finally screamed in the phone no delivery cause we aint got no driver and hung up the phone. very poor service.

I got the wrong order and the person is using foul languages telling me I’m not getting my money refund back and to do whatever I want to do!

Ordered 2 salads and 2 subs also ordered a pizza never got the pizza and the subs were not done and said was brown and no chicken was on it

Tried to order at 9:45 but they refused to take any more orders even though they close at midnight. Total lazy bullshit.

2 bacon ranch sandwich was made poorly there was no bacon just the fatty part of the bacon I was very disappointed they were the worst we have ever eaten from there

I put gate code in my online order now the driver could not get in because my Spanish isn't good enough to say # in Spanish. I want my money refunded and the manger in of the store my order was routed to to be retrained to give the drivers all the information on the order. I ordered because it raining nonstop. There is no reason why that driver should not been able to get in the fault is been not the drivers

I ordered the large 2 topping pizzas with the two liter drink and a bread side. The two pizzas I got are not what I ordered. Instead I ended up with two nearly supreme pizzas with everything except what I ordered. I called to see what the establishment could do and they were very irrational. Denying any resolution to the issue.

I placed an order at 6:04pm on Sunday November 28th. After an hour waiting, I called to find out about my order. I sat on hold for about 10 minutes. A nice young man got on the phone and I asked what the heck is going on? Where is my order, he explained he is alone and is trying to get the orders out...then he tells me it will be another hour can you come pick up, I told him I couldn't, no car right now...over the past several months this is not the first time. I believe this will be my last order through dominos, I think I am finally done.

I’ve been ordering Pizza for our school at one particular location since more than 10 years but recently since 6 months this location is giving us very hard time and they are very rude, not delivering on time and stop giving us school discount which we used to get since 10 years. Several time I requested and told manager but he is very rude and talk very rude and said we stopped giving discount which I know he gives to other school but to us he is not giving and said this how we are. We order at this location because they are very close from our school and other locations I had call they said it’s not in our range. We used to order almost 100 pizza per month because of our children’s birthday but I am not ordering here just because of this manager’s attitude. This location is at Plano street is Communication.

I would really appreciate if you take this request seriously and take some action.

Please call me back.

The delivery driver was extremely rude to me. This is the same guy who a week ago put my food a good 10 feet from my door and never knocked. There is no telling how long it had been out there and it was cold by the time I realized it was out there. His name is Benjamin and he should not be doing this if this is how he treats the customers.

The food took 2 and a half hours to get here and was freaking cold when I got it. Worst pizza place I have ever had!

Put a order in on line for two steak subs and cinnamon rolls.ended up getting one sub with steak and cheese on it the other just bread and nothing else.called the store witch is 5 minutes away and was told from the manager he knre busy before eating and didn't have the phones on us.he never left a message so we didn't know who called.we got charged the same price for a sub as we did with the toasted sub roll.was never told at delivery that we had a problem and the manager was very rude poor businessw the order was wrong tried calling once and got voicemail.we we

I order the same thing hot wings with extra sauce and when I called to ask them for extra hot wing sauce she said she couldn't so she didn't upstanding me and then she said she had to charge for extra sauce and come to find out she chagered me for a dipping sauce and then when I called to complain the guy wanted to disagree with me and tried to blame me and all I wanted was for them to fix's the mistake and he would rather say well that how it's going to be!

Dominos pizza on mes on road in Cumberland is awful. Charged me twice. Woman gave me such attitude about it. Kept talking me to call the bank. Extremely rude was along her questions. Then told me she was putting a note so I couldn’t order again and hung up on me

This describes my last two visits to the dominoes pizza located on corner 3rd and gst chula vista CA 91910. Order pizza and salad for pick up. Placed order, when I was informed order was ready for pickup drove to dominoes they handed me my pizzas and a bag with my salad. I get home and theres no salad dressing. So I call dominoes and tell them about missing dressing the employee says whats the whats the big deal most people have salad dressing in their fridge and if I didnt it would be ok if I wanted to drive back and get the dressing I paid for. I could understand that response if the dressing was free. But dressing atleast at that dominoes is an additional charge. When ask ti speak with manager they responded with im not the only customer they have and that he was to busy to come to the phone. I dont know what other people expect when they order food from a restataunt. But if I order food and each item has a price that I have to pay then when Im handed my order I expect it to be complete. Just as the payment is worth the dollar amount is represents. Thus my salad dressing should be included since I have paid for it. As I continued to call back not satisfied by the service being given someone finally decided to deliver my dressing I guess they got tired of me calling. That was the last time I told my self I would frequent that dominoes since I have had previos incidents like pizzas not being made as ordered things missing like salads or dressing when using delivery. I guess its really is my fault because I cntinue to go back thinking it might be different. The definition of insanity right doung the same thing and expecting a different outcome. Well this really is the last I go there but before I wanted to share my final experiece at dominoes. I order ppizza and salad online and following dominoes puzza tracker it informes me my pizzas are ready ive expressed I want curbside so itthen me that it shall be brought out in no more than two mins or pizza is free. So pull up hit the button saying im here and the timer is on. There is also saying if anythong wrong call manager phone # right there ready for anyone to call. Like that is supposed to fix anything. Its now been 20min ive been waiting, does that mean I get 10 free pizzas it was 1 for 2mins so 20mins hmm. I now decide to call someone answers says hes put me on brief hold . He never came back , called again put on hold this time didnt even tell me just stated putting me on hold. Been over 40min multiple calls still no food has appeared as I continue to wait outside. Then finally try to get my order by walking up, they tell me they dont have an order for me . I said the pizza tracker said my order was ready. Then they said oh its not done yet. This is like 45mins after pizza tracker ssid it was ready for pick up. So they funally hand my order no appolligies for the extended waiting no thanks for waiting no nothing. I even thanked them after they handede the food. That was something they didnt earn. Any way that will be my last time at that dominoes maybe at any dominoes,cant imagine anywhere being worse. They dont even care how they treat there customers well im not one of there customers anymore.

I am concerned about health issues. When I arrive at 987 Edgewood Circle store in South Lake Tahoe, CA, the garbage can was upside down and garbage was strewn all over the place. Had to ask Domino employee to pick up garbage. She was the only person on duty that day. Later I came back to get a pizza. The same employee prepared my pizza without gloves, no mask, and did not wash hands from previous pizza order. When I addressed that with her, she stated “we don’t need to do any of those things”. I wasn’t surprised because she was young, not informed, and whoever trained her did a poor job. Her attitude explained how oblivious she was regarding my concerns. When I went home I trashed my pizza!
Then I called the store, spoke to the Assistant Manager, Emily, who was very helpful and professional. Most of the people who work there are young folks who really are not well informed about speaking with customers and answering customer questions. The staff would not give out the General Manager’s phone number and finally after my second attempt and explaining the situation I finally called Anthony(General Manger) who left me a message but without a phone number. Again I called and spoke to the Assistant Manager, who really should get a General Manager position, because she was the only PROFESSIONAL person in that facility. I made many calls to Anthony who never returned calls which is why I am filling out this form. I also understand that Anthony also has two other stores.
I am a nurse and I focus on COVID, cleanliness especially when preparing food. Had Anthony returned my calls, I would not be calling the Health Dept to make them aware of this situation. This is a major health issue, and most of this staff are totally unaware. I hope you can resolve this issue with the Franchisee, otherwise that store should be shutdown and closed!
I would like a response to this complaint and your plan moving forward!

I ordered 2 pizzas one for me the other for company that was visiting, it was awful very bad,, I thought maybe it was just me,, but they also thought so but didn't want to tell me ( wanting to be polite) but to this day they still joke about it,, and talk about that horrible pizza I got them,, it's embarrassing, but I liked to get them often, since then I havnt been able to bring myself to ordering again and I dont think I ever will,, it's been over a week, I'm mentioning it now because, I'm thinking about what to get for dinner and Domino's would of been my choice but because if that horrible pizza I can't bring myself to order again cause I don't want a pizza like that ever, I told them I even paid extra to get them extra cheese they laughed and didn't believe me they said it tasted like there was no cheese on it,, I said I know,, don't k ow why there's no way I was the only one to complaifor that time if they made other pizzas like mine then there has got to be other complaints this site is horrible I can't read what I'm. Typing it's super light, the words are too light to read, so you may have alot of typing errors since I can't see any of it, Cheri cristinziano

As I placed an order at he Morehead store the claimed t was fifteen dollars then a five dollar delivery charge I'm right cross st and charged 22.60 for on large pizza once the delivery guy came the box was wet pizza taste like soap as well. Store number is 1416 if anyway possible please step up and figure the problem I like dominoes but feel if this is professional way I will never eat there again or anyone this did it for me. I ask that if ya need any further question contact me by phone ty.

On June 18 @ 10:28pm I placed an order by phone for a medium pepperoni pizza I was told that it would be 40-50 minutes(this was acceptable) after 65 minutes had passed I called to see if the order had gone out.I was told that I would have to come in and pick up my order because the number the driver had was wrong and when he called he didn’t get an answer so my question was “Who gave him the number” you had to have given him the number from the Caller ID, the same number that I’m calling you from now, because you didn’t ask me for my number… so why should I have to come in and pick up my order when the “mistake” is clearly not mine. She responded I don’t know but my manager said you would have to come in and pick it up, I replied I ordered it delivery for a reason so you can cancel that order…she said yeah right I don’t know what that meant but it was very bad customer service the whole experience especially for a loyal customer

Domino's has a buy 2 (or more) items for $5.99 deal. If you want a specialty pizza, it's $3.00 more. When I add $8.99 and $8.99, I get $17.98. Tried it on three different calculators just to make sure. Came out $17.98 every time. But when I ordered on their website, using that coupon/deal, the charge for the two pizzas was $19.98. I had committed (to family) to buy the pizzas, so I went ahead with the order, but I'm definitely going to let everyone I know hear about it.

I have included a screenshot which shows both the price advertised and the price charged on the same page. So who is getting the extra dollar per pizza? Their web designer? The CEO? This is the kind of thing that companies end up paying out big for in class action suits. I don't have the time or energy to file one, but some lawyer with nothing better to do could probably make a bundle. If you know one let him/her know about this.

Dana Null denied me and my children food and hung up on me