Domino's Pizza Complaints Continued... (Page 2)
555+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030I just paid 24.60 for a 14" specialty pizza. I only had 4 ingredients. I feel this price is way out of line. I guess I won't be ordering too many pizzas in the future with these kind of prices!
What happened to the Great pizza price.
At one time not to long ago you could get a large 3 typing for 7.95 now you get one toping on medium! And the rest of the prices are you trying to lose business?
Hope you can fix this before you start losing business.
Jay Hadley
7788 spring creek DR Donalsonville Ga 39845
Ps I Dive 23 miles one way to get the Best
Pizza around.
My wife ordered online on 03/01/23 and waited an hour after delivery was promised. She called and was told computers went down and short delivery drivers. They had cancelled her order and never bothered calling to notify her. I reordered online for pickup. I went to pick up and they claimed my order was not in system, so I placed order in store. The ticket price was $34 for my online order and they told me it would be $41 . I said it was $34 online and was told they could not give the coupon deal in store unless I showed them a copy of my online order. So I had my son send me the copy to my cellphone. I showed the manager the order and he said I would have to place order online. I told him we already placed order online twice, but you keep losing it. He said he would not honor my online order unless I reordered. Prior to this conversation a lady had not gotten her order and left and another person had not gotten his order and left angry. This in Domino's store #5753, 2824 Lexington Rd. in Athens, Ga. 30605. I left without my order and after 6 years a loyal customer, am going to check into Pizza Hut or Little Caesars.
Charge me twice for a large pizza located on Roosevelt Highway Atlanta Georgia 303 49 and I never did receive no pizza
I have ordered 2 paneer,onion and capsicum with Desi makhani sauce pizza .oder #103 date -4/3/23 at 7:12 PM in cash and delivery boy reached by 7:46. He took about 34 minutes to deliver a pizza according the policy of Domino's the pizza is to be delivered within 30 minutes in case if the delivery boy exceeds time limit so the pizza should be absolutely free .The one should not pay for that and when I talk to the customer care they were almost talking rudely and arguing with us .so iam very upset for such disgusting behaviour and i am requesting to take appropriate action regarding this matter.
My delivery person Jonathan was perfectly nice, and I tipped 50%. But it arrived late and arrived cold. I had to reheat in microwave.
DOMINO'S
1671 B N. Howe St
Southport, NC 28461
Los Banos dominos pizza refused to remake my order because their site was messed up. I tried called 7 times waited I. Hold fork over 10 minutes with no answer just to make sure they had my order right but I couldn’t get anyone on the phone. When it was delivered it was wrong they refused to remake my pizzas. The attached file is just 3 of the 7 calls I made to try to get through to them because I couldn’t get a confirmation of my order online so I didn’t know if they had the correct toppings or anything. They are rude and refuse to remake the pizzas for me! I think I deserve two free pizzas replacement because of this error! I’d they would have answered the phone this would have never happened. In my experience they NEVER answer their phones here!!
The whole concept of eating out is h
Having the luxury of not having to do your own dishes make every single add on is and up charge with a 30 pizza couldn't even get a single marina sauce. Had to ask for napkins all I'm saying is McDonald's maybe mooving up a bracket least they offer dipping sauce. Only 2 but hey 2s better that none. I will not visiting this establishment again
February 27, 2023
I did a order for pizza’s today on line at your
Mobile Highway store locations Montgomery
Alabama. After placing the order about 15 minutes later I get a email saying my pizza was canceled. So I called the store and a man
answered the phone I ask why did he cancel
my order. He replied because I don't have a
driver. He could have said the he was sorry for the inconvenience. Last week I got a pizza and it wasn't hot. I had to reheat it and it took a while to get here.
The owner of the Plainfield CT location is refusing to provide me with my W-2’s. He is forcing me to file a complaint against Domino’s with the IRS. I need to file my taxes!!
I order Domino's Pizza daily. These aren't a small order either. The Domino's in Brownsville TN has got to where they say aren't delivering when they are. I've found this to be on more than one occasion as well as 7:00 pm at times when Domino's employees answer the phone they say they're not taking any more orders. I worked for dominos as a teenager and I assure you the Domino's I worked for did not operate.
Rang Dominos in Wellington, ph number 04,8033647 to try and get a meal to a driver on lnterislander wharf that hasn’t eaten since early this morning. Ferry stopped and he cant leave truck. Explained all this to bloke at the above phone number and he was the most ignorant unhelpfull person he could possibly be, never, never will l, or my drivers buy your product ever again. Now my driver doesn’t eat for 24 hours.
Spinach on pizza was old wet and wilted, smell was awful.
Time of pick up, about 4:15 pm, 13Feb2023, the manager, who refused to provide his name was discourteous, rude and insubordinate with his lack luster disposition, so much so that I discontinued the call, without resolution.
Location is Wake Forest NC
My daughter and I regularly order from Dominoes in Rutland, Vt.Two weeks ago I complained because for the umpteenth time they didn’t cut it in pie cut as I had requested again! We order thin crust and when it’s cut the other way is is not good! We ordered again last Monday day evening, February 6.Again remember I filed the complaint not my daughter Kathy, when she went in the girl working said to her your pizza has been cut in the pie cut. Kathy said ok, confused as to why they said that to her. Unfortunately the pizza was not fit to eat. It was like sucking on a salt cube and it went in the garbage. I get it they don’t like complaints. Not to worry will never order from there again because they can’t be trusted. I did let them know, but on further thought I am just so disgusted with this I felt the need to let you know!
I am Kim Parker. Two times in a row, our small town dominos has gotten our order wrong. First was 2 weeks ago, sauces on pizza were not correct as well as they did not make the five cheese dip and bread sticks. The woman who took our order over the phone, we picked up, apologized but advised in order to correct it we had to pay for two more pizzas. That's insane! We left.
Tonight, ordered carry out. As per menu, we ordered cinnamon sticks and the five cheese dip with bread sticks-per menu. Same female took our order, it arrived 45 minutes later with no bread sticks for cheese dip. When I called her back, she advised I specifically had to order bread to come with the dips. I tried to explain the menu says CHEESY FIVE DIP AND BREAD STICKS, as always it comes together, but she kept talking over me and was disrespectful. She advised again it would be another 45 mins or so because she was short handed and I needed basically to order correctly.
I love dominos but the staff at this store need training in customer service, listening, being respectful and kind. The words I'm sorry are not hard to say.
Kim Parker
531 Sierra Dr
Rockdale, Tex 76567
5129631128
On 12/30/2022, I placed an online order for my 8 year old autistic daughter. I instructions were, please do not knock or ring doorbell, due it being loud for my daughter, and it also upsets our dogs which will make them bark. About 6 minutes of placing order, Tim my delivery driver called asking about no knocking or doorbell ringing, I explained the reason not to do it. THEN, he questioned me about his tip, why was there not a tip? I had planned on leaving cash on porch, but this set me off. After Tim hung up on me, I called branch, told mgr, about it, she didn’t seem concerned about it, so I immediately just cancelled my order. My last 5 orders from this store have all been horrible, and rude. The order before this, my order never got delivered, called back and asked where my order was, mgr said we are really busy so it will be 3 or mores. I worked for Dominos before, it was NEVER like this. I’m out $32.00 on Fridays order, but I hope you start doing better. A delivery driver calling a customer questioning them about their tip. I believe this is the same driver who did not give me my change a couple of months ago. $10 plus….. it’s the store on Trenton road in Clarksville TN
Ordered delivery. The tracker stated delivered. I did not receive. Called store and was informed driver closed out by accident and will deliver. 15 minutes later called back and was told driver delivered .I still not received. Basically saying I was lying while laughing. Pathetic employee offered to redo order in which I declined. Would like refund but I see how pathetic the complaint process is. Will never order or eat again. Enjoy free money pathetic
I never got my pizza, but the tracker suggested it was done. I ordered at 11:45 and received a text at 12:08 saying it was on the way. It's been 1 hour and when I called the restaurant, I couldn't get in touch with anyone. If they couldn't take my order, they should have called me. I was charged 31 and change
I was on hold for an 24 min and 54 min no one answered the phone I had my girlfriend go to the store she was told our pizza was next to be made at this point it been over an hour my order number is 68 you can contact me
Ordered a 12” pepperoni, 24” deluxe and add black olives 16pc park bites garlic and marinara sauces. When I got home the 16” deluxe only had cheese and black olives. I called the store, didn’t want to drive back for a remake (I used the app), they said I would have a credit when my phone #showed up. I am just visiting in Alabama, is there another way for a reimbursement? It was store 5895 in Spanish Fort, AL on 12/17/22 3:41 PM
I had ordered a Philly cheese steak pizza and when I got it it was cold, I had to microwave it to warm it up. Was not impressed and when I tried to call all I got was a busy signal.
Ordered pizza online at store number 5043 the rattlesnake hammock waited a few minutes before I left and drove 15 minutes to the store stood there waiting for someone to wait on me and when I was waiting on you so I haven't even made those yet and I just told him to forget it and I left the worst Domino's I've ever been in in the worst service I have ever had and the worst employee I've been exposed to
I had filled out an application for a job that was open in Shelby County and I did a background check and filled out paperwork and they scheduled me an interview for today 12/13/22 and when I went to the interview this afternoon at 2pm they told me that they were no longer hiring for that position and I asked what happened and they said that they had already hired two people last week for that position so I didn't understand why I had an interview today when they were not even hiring for that position.? I feel like I was discriminated against like I feel like that somebody in there saw me and didn't like me and then they decided not to do my interview.?
Managers are rude and don’t know how to use their on line services. Had codes for free pizza I got for the same problem as b4. I don’t want anything for free, no coupons, nothing! This is the 3 rd time I’ve had to deal with POOR customer service!! I’m done. Pizza hit will get my business from now on. So sad!
I had the worse experience in honedale general manager was rude and not only us but another guest and was talking about a guest in front of us. Please call me no apologies or ownership
To whom it may concern,
I am very disappointed. I made an order 11-29-22 at 10:45 pm. I was expecting the food. Waiting for it and never receive it. By 12:23 am I got a text telling me my order was cancel. How do you take my order, charge me and then did not deliver my food. Cancel me for no reasons . I hope to have someone resolving this problem for me.
I want to start our saying I love ur food but this weekend has been so frustrating dealing with the store in nicholasville ky I ordered from night no problems food was delivered hot it was great ordered sat night had to call find out where my food was they tell me we don't deliver that far out I love less then three miles so I tell the u delivered to me just last night the lady says oh yeah it will be there in a few minutes delivered cold two nights right at 90 dollars tonight I had a 58 dollar order waited and waited called guy that answers the phone said driver couldn't find address tried to call but my number was not a working number I placed the order and called back from same number im sorry but this is so frustrating
Hello, Just went to a shopping center where a Dominos take out is at (Sheridan and 26 St. Hollywood fl.). Your driver pulled into a Handicap spot, when I confronted him he asked why I parked next to him , well your in my spot.. I am HANDYCAP and was going to move my car. I asked him to move his car and he just went into the store and left his car there. UNREAL . This will be posted for a review. totally uncalled for
Ordered 2 pizzas for delivery. 1 ham. 1 sausage. Received 1 ham & sausage pizza. Spoke to manager. Was told next time I ordered would get free med pizza. Two weeks later called for delivery. Was told free pizza only available for online order. Asked to speak to manager. Manager unwilling to come to phone to resolve matter. Ordered 2 sandwiches and med ham & mushroom pizza for delivery. Received 2 sandwiches and a cheese pizza. Called back. Was told I would receive free pizza for compensation. Manager still unwilling to come to phone. I was assured this pizza would be available for call in order. Unhappy with service. What can be done to resolve this issue? Perhaps more training on how to take an order? Manager should resolve issues with customers and not staff.
I did not get my Sprite to 1 2 l Sprite or dipping sauce that I ordered and paid for
Jeremy in taking my order was particularly rude, terse and authoritarian .his interpersonal skills non existent.
Can't call your montgomery city, mo store to place an order. Plus you don't delivery 12 miles from the store. Always issues with the orders, burnt,wrong thing , or cold. Why even have a store opened if you can't get your act together. We are a rural area and just off of the interstate 70. This is so inconvenient for me since I had surgery and I am no weight barr. This is a disgrace and a bunch of crap.
I was overcharged at the Egghabor twp dominos and they won't give me my money back
Your cashier took my order exchanged money instead of washing her hands made my pizza . Which is very unsanitary touching money and the screen. TO PUT HER HANDS INTO THE CHEESE AND OTHER TOPS IS NOT VERY SAFE OR SANITARY I REFUSE MY ORDER AND SHE ACT IF I WAS WRONG YOU NEED TO RETRAIN YOUR EMPLOYER. I WE POST THIS TO MY WEBSITE REGARDING YOUR COMPANY IN CAMDEN N.J ON BOARDWAY AND BERKLEY ST. REFUND MY MONEY BUT IT POOR SERVICE AND SAFETY matters
I would to comment about your order center. First you can’t understand what the person is saying and then you have to repeat your address several times for them to say the address is not valid. And then you have to repeat everything more than twice and the order is incorrect. This is not just once but every time but quite often. This household orders dominos at 3 to 4 times a week. Also they will than tell me they don’t deliver in this area?????
When you call your put on hold for an unreasonable amount of time like 45 min or better. It's not just one time it's always. Hang up and call back it says your call is being sent to a manager, but the person who answers says as fast as they can thank you for calling domino's pizza please hold. And the Waite begins again. You can not order on line cause I want extra sauce for my chicken Alfredo because it comes so dry. You ask for wings to be well done and they come under cooked. The staff at the Bradenton branch needs to be trained again or fired. There is no way anyone should be on hold this long my 3rd attempt and it's already been 20 min I have been trying to order since 514 pm it's now 6 pm and I'm still waiting.
I ordered online for delivery last night at 934 PM and never got my order and it's already 850 PM the next evening. Also The last 3 time's, (including this delivery order)... I ordered online for delivery I didn't get my order and had to call and call, the last time I didn't get my order until the next day and now this time I still haven't gotten it and I've been calling since 330 PM and on hold and get hung up on with no answer, no help and it's now 853 PM as I'm writing this complaint, and it's already the next day!!!!! I always prepay for the order but, AGAIN this happening...?? I just don't understand it at all.
Constantly have complaints with Statesville nc office. Pizza is never delivered in a reasonable time ever. We will no longer use dominos as a pizza source
Ordered online at st helens store.. pizza never arrived.. went back online to order and now says online services may have issues
.. cannot order delivery.. so 3 hours in and no pizza
We ordered 3 pizzas it came to 32 something. We only had a50 and we're told it's company policy to not accept 50s or 100s this was in Madras Oregon 97741. Send very unprofessional and I can't find any policy on it and think you guys should have the big on your website!!! Thank you
Pizza was dry and tasteless barely any toppings including sauce and cheese. The very last time I pay Dominos for their crap. Have had a few good experiences with Dominos in the past but I guess Covid has given everyone an excuse to be crappy? AWFUL.
I want my money back for my free pizza I was suppose to get because my delivery took 2 hoursi also ordered wings that I don't mind paying for I have submitted 3 different cases called store and have not received any response I even called the number
with no text message sent.
I
I try to resolve this issue by calling on 10/23 10/24 was unsuccessful they kept hanging up the fone in my face I have proof on my celfone outgoing calls are recorded. My order number was #277 my delivery driver name was Thomas my pizza was burnt crust very thick rubbery like I got sick from it the chocolate lava cake was to hard I requested my full refund of $23.00 back C. J. refuse
I was charged for free pizza unbelievable I'm a loyal customer of Domino's Pizza for 50 years my kids and grandkids love it depends on who cooks Felix was the person who cook it Sunday at 8:37pm 10/23
I appreciate your response soon please. Thank you have a blessed safe evening.
Ordered pizza for car delivery, I just suffered a recent back injury and had to walk into the store in a lot of pain to get my pizzas. Your locations do not deliver to my address
Why do I have to get my call routed to North Korea when I’m trying to order from a store 2 blocks away????? Your costumer service and I refuse to order any pizza from u now or ever.
I ordered the kids 2pizzas at 5:45 abd did not get them till 10:54 at night the kids were in bed they were not worth the money i will contact all the parents at both schools n get parent to boycott they were rude the nice one was the delivery guy
First order, pizza was going to be delivered 1 1/2 hours after it was out of the oven. We canceled. 2nd order from a different store, the person delivered to an address that doesn’t exist. All in the same night. The incompetence is unbelievable. I’m not even giving a one star since we didn’t 2 either of our 2 orders.
My son ordered pizza at the store in Belgrade Montana, he asked for as few PACKETS of cheese and red pepper. The associate neglected to inform him you don't have PACKETS and charged him for 11 bottles of parmesan and red pepper, at 3.00 a piece. I asked if they told him what it cost and he said no, at Pizza Hut it's free for the packets. I called and was hung up on. I am going to evey site that gives bad reviews, if this is not refunded to him. He ordered 6 pizzas all medium, except for one, he was charged $164.00. This store is ridiculous and the baloney they pull is going to be reported to every facebook, yelp, instagram, tick tok platform if it keeps this price gouging, overpaying crap keeps happening. $66.00 for cheese and pepper is bull.
Belgrade mt
Ordered a pizza with both chicken and bacon and it had no meat at all, not a single piece of meat. The order took 2 1/2 hours to arrive.This is the second this has happened. Also on my last order we did not get the salad we ordered and I called the store and the manager said he would send it right out and never sent it. I would include a photo but your cheap software won’t take it, using the free version I see.
i made an order and waited outside for 20 mins to have my order canceled because they closed my order was already made and said it was on the way i won't be ordering from dominos anymore becoming to much or a hassle
Ordered a pizza two hours ago. No pizza has been delivered
I was employed by PAGA from the end of April 2022. I had multiple problems with my Netspend account.
The last issue was my last paycheck. I was working on Sunday, July 31. On that day my account was hacked. $80.00 was removed from the account. PAGA Steve Palme, franchise manager, Austin Jones Andrew Ball can all testify that I was working at the Krum location and could not possibly been 1 hour away in Red oak Texas to have committed this fraudulent hack of my account. I reported the incident immediately on the 1st of August. I was told by Netspend they would conduct a research of the issue and let me know of the outcome by August 15, 2022. I requested Andrew,Austin and the corporate office of Steve Palmer to verify to Netspend that I was working on that Sunday and it was not possible for me to have made this withdrawal!!! All of the afore mentioned individuals refused to provide any assistance to me with regards to my Netspend issue!!!
Netspend told me they had completed their investigation and found no evidence of fraud.
This is inexcusable. All of the aforementioned Domino’s franchise, district representative and store manager are responsible for the non payment of funds.
It is my hope that Domino’s corporate will put enough pressure on the negligent individuals to pay me the monies owed to me by Domino’s PAGA and Domino’s corporate.
I expect a response to this inquiry ASAP.
C. Diane Cope
Bot saidPlease tell me more about your experience or inquiry regarding gift cards so I can send your comments to the Customer Support Team for assistance.
Bot saidHello! This is Dot, Domino’s Customer Support Bot.at 9/16/2022 7:21:41 AM
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You saidMy name is Josh Miller I live at 1800 Ina Mae, Del City, OK 73115 I ordered a pizza on 9/14/22 at 11:30pm at 11:35 I received a call from the Del City branch stating that they had no delivery drivers available to deliver my pizza so my order was canceled. Apparently at 12:30 my pizza was diverted to my house no phone call, no knock on the door, it was dropped off on tbe front porch and set out there all day I work from home so I did not find it till 9pm on 9/15/22 and I was charged for it. I would not have complained but this is a serious matter because there is an issue with every order since they opened that store. For instance no delivery drivers, taking orders to the wrong location, cold food, not the right pizza, 30 min to an hour late with the delivery, bad customer service, it really is a mess over there. Might need to be looked into before so nothing happens that's not just a remade pizza, or wong house ect.... I really like domino's and I order 2 to 3 times a week I sure would enjoy a little professionalism once in awhile. I very rarely complain about anything but it has gone on long enough. Can I please get a "full refund" I kept both pizzas and receipt that was left on the porch if you need pics or anything for documentation. Thank you.
I ordered a special pizza tonight, extra cheese, Alfredo sauce, beef, olives, green peppers, large size. What was delivered was a Medium cheese with robust sauce, which is too spicy for kids to eat. I got online and all I was offered was 20% off next order. I really don’t think that is enough of a refund. My total was over $25. Don’t think what I got was near a $25 order. Thank you for your attention tho this matter.
Made an online order at 6:33 PM said it would be ready in about 30 minutes so there was a quality check on the pizza at 6:52 PM at 7:33 PM there still was no pizza so I then call down to the location and all they could do was say that they were slammed but my pizza had been sitting in the warmer for over 30 minutes the manager was very rude very combative wasn’t really willing to help other than suggest to cancel my order and then she rudely hung up on me .. Severely behind but yet still taking orders
Every time we have a delivery for Domino's and my boyfriend's house the same driver comes to deliver in every single time this man never has a change this is poor business practice and basically in a sense stealing money by forcing me to give him a tip which usually is given when you have a good service and every single time this man comes he never has change he just tried to deliver our pizza and once again he didn't have the change and he proceeded to have an argument with my boyfriend for about 8 minutes about the food and so he canceled our order while our food is here and I waited an hour for it and I'm hungry and he said he canceled it and my boyfriend said no you want the food and his change and he's staying in front of the car and the guy driving him and tried to drive over his foot I called the store spoke with the manager and his resolution is we gave you a refund and pretty much nothing else no I'm sorry no what can I do to make it right he just first of all cannot even form a complete English sentence I cannot understand what he was saying at all literally I'm not trying to be rude but I could not understand what he was asking me online it said the manager was Chandra this man is seeing so obviously not Chandra so I don't know what kind of manager he is the fact that the manager offers no apologies no resolution no customer service except for we give your money back and I guess apparently we're supposed to be happy with that is absolutely ridiculous and the fact that you drove towards my boyfriend trying to run over his foot is unacceptable I have never had an issue with Domino's especially like this this is unacceptable I would really like somebody to contact me and not just send the email with some little promo code or something I would like somebody to contact me file an official complaints because that is dangerous and don't drive towards somebody and there's no reason to cancel my order because he is not practicing what he should be as an employee if you're delivering food and getting cash you have change it's about 2 or 3 times I really didn't want to give him a tip but again he never has change. And as his man drove off with my dinner for again no reason but he was trying to force us to give him a tip basically stealing our money he drove off yelling out his window telling me my phone number is and I would like to hear from somebody before the end of the week I'm just absolutely appalled that the manager offered zero apology any understanding he just said yeah we already refunded your money that's it I sent this is supposed to make everyone happy we're supposed to be just satisfied with that that's okay I honestly just can't believe the Domino's was having a driver like this to tell you the truth I've never had an issue I would go Domino's all over the place and I prefer you over any other Pizza establishments.
My order was not good it was burnt
Called and ordered a pizza for and waited almost 3 hours and the lady expected us to pay for it called the store and spoke with the manager and she said they were short staffed she didn't offer an apology or to make it right just was very rude will never order from there again!
Ordered a medium pizza and wings, took over 2 hours to deliver and when I called the store over 10 times, they would just pick up the phone and hang up. I have videos where they do this and can hear the staff in the background. This si absolutely ridiculous and unprofessional!!!!
The most unprofessional employees I’ve ever seen in my life!! Online it’s saying delivery and take out until 2 am and I’m calling the store in Norwalk CT on Main Ave the first time a man answered the phone and he was like “Dominos closed tonight” and hung up the phone, I called 2nd time and he answered again the same person and he was sooooo rude “you do not speak English” he said to me he didn’t even let me talk and hung up the phone again…!!!! I just wanted to let him know that online says delivery and take out until 2 am!!!! Very rude and very unprofessional!!! I don’t usually make it a big deal but this was the most disgusting customer service I’ve had in my life..!!!!
I ordered a pizza today. I waited over one and a half hours. When I called the driver she said she had been here but never honked called or anything. She told me another driver had recently been almost updated somewhere so she was on high alert of anything suspicious. She was back at dominoes when I called her and said she would be right out with Mt order. Which she was. By this time the order was cold a mushy. It all made no sense to me that she drove all the way here and not give me the order the 1st time. There is nothing suspicious here. We are a 61 year old disabled couple and often order delivery from the same place. We ended up just giving the pizza to the neighbors dogs. This happened at the Lagrange GA Sore on Lafayette parkway. The driver was Jennifer
My son is in Soledad Prison. Soledad CA, 97605. He and, his fellow inmate's ordered Domino's pizza. Not only were they overcharged, they're used to that, but they received inferior quality! The pizzas sauces stopped approximately 3 inches from the crust. The Meat Lovers pizzas had almost NO meat! Why they ordered those in the 1st place! These are called meat lovers for a reason! I feel this was done knowing that they could not complain. At the very least Domino's corporate should contact the franchise that received this enormous order, with an equally enormous price tag, so they can honor the Domino's name. What they sent was disgraceful! Not only are they denied family visitation, due to COVID-19, but now they are not allowed to get what they pay for. How can anyone inside of prison be rehabilitated if they are treated so badly by the "outsiders?" Answer: They can not. That is why I'm writing to you in the hope you can do something about it! They should ALL have their money, or orders replaced in Soledad Prison, regardless of what they are there for because they ordered thinking they would receive the same quality that the Domino's name is famous for, and under the Domino's pizza service agreement, they are entitled to.
Sincerely,
Mrs. Brenda Foster
.
I order online at dominos queens blvd briarwood, suman, saleem and others make horrible pizza pies. Hardly any chicken and pineapple on the pies and the pie crust is burnt and horrible.
Hours of operation said they closed at 1am at 12:49 the guy inside told me they were closed and that they closed at 12am
Store # 6659 / Order # 2572 @ 08-06 @ 7:29 PM CT
1) ordered 2 pizzas online; payed by credit card
2) after 30-minutes I checked the status via the 'tracker' tool; response = ORDER COMPLETED
3) after 45- and 60-minutes still no pizza
4) called Store (17 times) and only rec'd recording; no human came online
5) confirmed credit card was charged
6) need FULL credit to credit card
+++++++++++++++++++++++++++++++++++++
Customer Information
Name on Order: David Norman
Delivery Address: 11805 MEADOWGLEN LN Apt 1108, HOUSTON, TX 77042
Callback Phone #: 281-536-5830
Your Domino's Store: Domino's #6659 1498 Wilcrest Dr Houston TX 77042-2229 713-782-4311 Delivery Time: Approximately 30-40 minutes
DON'T FORGET TO CLAIM YOUR REWARDS POINTS TOWARD FREE PIZZA!
Order Details
Order #: 2572
Date: 08/06/2022 7:29PM
The following order is being delivered hot and fresh to your door:
Quantity Description Amount
1 Medium (12") Hand Tossed Pizza
Whole: Italian Sausage, Mushrooms, Robust Inspired Tomato Sauce, Cheese
$13.99
1 Medium (12") Thin Pizza
Whole: Italian Sausage, Mushrooms, Robust Inspired Tomato Sauce, Cheese
$13.99
Food & Bev Total: $27.98
Tax: $2.67
Delivery Charge: $4.40
Tip Amount: $7.01
Total: $42.06
Don't ever go to this location for your food #1901. Horrible management they messed up my food the cheesy bread was dry and it seems like it was sitting for longer the wings was cold skin was slimy and nasty I took it back and told the guy in charge about it he said he would make me some more wings but refuse to make me more cheesy bread. When I got the second batch of wings they was worse than the first. I told him I wanted my wings to cooked longer he did not listen and made them more uncooked than I was before
I order a pizza on line and went down to get at the curbside service and set their over10 minutes and they never bought it out I had to go in and get it so I think you owe me a free pizza.
Store location: 335 Valley Rd. West Orange, NJ 07205, Date of incident: 7/28/2022
I ordered 2 pies online back in June 2022 with curbside delivery. Once the order read complete on the tracker, the worker did not come out for another 16 minutes. I went into the store to pick up the pies and asked about the 2 free pies if your curbside comes out late. The worker, Stacy, mentioned that it would not apply to that order but to a future order. She put my phone number in the system and said I would have to call in or come to the store to order the future free pies. I went into the store July 28, 2022 and they refused to honor the 2 free pies. When I tried to explain to the man what happened. He started yelling and walking away. He was absolutely rude and disgusting. When I asked for the manager , he walked away. I did not get his name has he did not have on a name badge or management information and no accommodations. He walked away and ignored me. I will NEVER purchase from Dominos again.
I tried to order online and I guess it didnt go through so I'm still waiting on my money to come back to my account...still says pending...please look into this for me
I just order pizza on line from Clarksburg West Virginia
And the person at the store was really rude and the last 3 pizzas I had were cold and burnt and then when I called to complain the person hung up on me and I paid over 22.00. Call mark hays
I ordered pizza today order #1679
It was with 3 ingredients and when I picked it up and checked at the store it had only 2 ingredients
I asked the guy and his reply was we are out of black olives
Shouldn’t they call the customer and let them know or ask if we want to cancel the order or proceed with another ingredient
Also it was burnt on the edges
So disappointed
No wonder Dominos going down the drain
I will never order again
My experience really was crappy and unacceptable. The delivery guy on bicycle, would not bring the pizza to my door. I had to go outside and get it from him. So why if the delivery guy isn't going to bring it up to my door as per the instructions put in with the order, do you ask for delivery instructions? I have problems walking and I was not feeling well, so that's why I thought I'd get some pizza delivered to my. door, so I wouldn't have to cook.
Also, the sauces that I paid for-see attached- were not. included. ($5.25+tax) the pizza was burned on top, soggy bottom and tasted like cardboard. The Apple dip was in a box without a cover. The "Specialty" chicken was not special...tastes nasty.
I called the store and all I wanted was a refund of my $$, and. the 10.00 I put. for a tip. -he didn't deliver it...he rode on. his bicycle 3 blocks and I had to get dressed and go downstairs to pick it up. The Assistant manager told me it was because the delivery driver was new...but she lied about that because he came on a bike. She then backtracked and said well the GM isn't here now and she just came in...bla-bla..I basically am fed up and will NEVER order from Dominos again! Lousy BAD food, horrible service...and BTW keep your coupons, and your money, it was well spent because it was a learning experience, but know. this DOMINOS will be bad mouthed by ME personally to ALL my FAMILY and FRIENDS!
Oh and the pics I took to send you wouldn't upload so ...
Ordered pizza at 1005 pm and received at 1255am. Complained to driver because could not get through to store. See Tic tok complaints about d from employees etc and not surprised. How about getting rid of you national ordering line which is useless and use that money to pay higher wages. Most fast foods are paying 15 to 20. COME ON. my suggestion eat more at home easier and cheaper. Boycott these situations.
I'm regular customer. Come to the store and get the medium for 599 today I come and they told me no more pizza for 599. I think they should told me that need to be ordered online. They need to be trained better.
Order# 887 Garfield Hts location
AFRICA BRIGGS
I place my order on line and paid. The delivery person 2hrs late with 6 wings. I order wings Pizza and Drink. I Called the store and spoke with Josh, who stated my order would be resubmitted and delivered. At a quarter to 100 am I called the store just to be hung up on several times. It is illegal to take payments and not provide a service or product. THIS WAS ONE OF WORST DELIVERY EXPERIENCE . PLEASE REFUND MY FUNDS INCLUDING THE TIP . I WILL CONTACT MY CREDIT CARD FRAUD DEPARTMENT TOMORROW MORING TERRIBLE EXPERIENCE
Last couple months trying place a order been difficult. How do you place a order ? You can’t do it online you cannot call . Yesterday was the last draw . I place order 4 different times online and would not take my order. I call to place order and the person said they cannot take my order on the the phone . How do dominoes do business. Domino’s lost my business and my family business.
East Windsor domino they don’t want to take order on phone i call 9 times they open and the person told me close
So I was trying to do a online order and when finished it would not let me put will pay when arrive. I called the store and the gentleman was very rude and disrespectful. He said it’s not my problem we have nothing to do with online. So I said ok we’ll I would like to get my food for the online prices he then said no very rudely and said you will have to pay full price so then anyways I drive up there to get order that I gave them over the phone and the guy at the window says we don’t have a order for you So I literally sit there and wait for order and he hands it to me and I said I would like the cheese and ranch he has a bad attitude He goes for them opens window and says here take it I just wanted to inform y’all of very rude customer service and they need to treat the customers a little better
Well first of all I want to start by telling you it's been two months my order still hasn't got fix i the manger name was Eric I called and called called and he was very rude right along with the workers and I have sent email after email and I really do hope this will be the last one I have to send and I get my order fix cause it wasn't like it was only 20 dollars and I get my grandkids tomorrow night and their cousins so hopefully y'all can send me a email so I can get their dinner what I had order them the last time was was one thin crust large pineapple with ham real light light light light on the sauce extra extra extra extra cheese one large ultimate pepperoni extra light on sauce as well and all these pizza had extra sauce on them and one medium Cali chicken bacon ranch light on sauce as well and honey bbq wings the 20 and two orders of the stuff cheesy bread
Absolutely the worst service we have ever had! After an hour of waiting for our order. We tried calling the Kearns Utah store. To cancel our order. Nobody knows how to answer a phone there. So we couldn’t cancel the order. Dominos showed up 3 hours later to deliver it. We just told them take it back and we have already stopped payment. Absolutely ridiculous. Also this is not the first time it has happened. But it is the last. Never go through dominos again!
missing1 topping on pizza need more products on pizzas from delivery
Ordered pizza and hot wings at 515pm for 615pm pick up. Arrived at the Store at 555pm received text at 615 that the order would be out in another 7-10 that Oder was in oven it finally came out at 635pm. I called the store and asked why our orders no matter when we order are never out on time. They said they have no control over how busy they get and there was boring they could do that corporate likes them being busy so I just said okay thank you. This Store in Easley South Carolina is not quality or customer service oriented.
I placed an order and when I went in to pick it up there were 3 teens in the back and I had to sit and wait at the pick up window for 10 mins before anyone even came to assist me to pick up my order. As I was standing there one boy was throwing the pans after taking the cooked pizzas off and the pans were landing on the floor. So my pizza is not hot, but almost room temp and the customer service was absolutely horrible as they were also rude as if I was interrupting their time. Store number is #1140 located in scs Michigan at 11 mile and harper.
On Sunday June 12th 2022 we ordered pizza in our area at 11:19 p.m. the store closes at 12:00 but on the website it states we close at 12:00 but don't worry if your order is placed by 12:00 you will still have your food delivered. About 30 minutes later they canceled the order we called the store they hung up on us said they're not doing deliveries and hung up so I then went online and replaced the order and soon after it was canceled we called again we asked for the names of the people that were working the girl said oh his name is and then she hung up on us then it being past midnight at this point we have nowhere in our area that is open to get anything to eat I'm very very very very angry about this I want something done with the people that were working there including the manager that evening and I want some kind of compensation for all the crap that I've been through with this
Order paid online. Waited 30 min. Told would be another 1 1/2 hours. Had window slammed in my face when asking about refund. Was told no one could refund except manager and they weren’t coming in until this evening. Was in Tuscumbia Al on 6/12/22 at 12:45
I have been waiting for my order since 7.15 pm it is now 9pm. No one should have to wait this long for an order. When I called 3 times I was told it was already on its way. Still no good, I live at Ross from them. In Monroe ga 30656
Debbie carter
about 2 weeks ago. we got to the store, the guy at the register gave us the sales on pizza buy 2 two topping get for $5.99 each and sides too. We asked for 2 vegetable pizzas , garlic knots, and a couple of 20 oz sodas. we waited outside the 20 minutes. my husband went in to pick up and they gave him only one pizza and told him that we only ordered one. of course we needed 2 that why we ordered 2. so my husband asked for another one to be made and being that the order guy didn’t listen to what i said. they charged us full price for both pizzas. in the last 2 years every time we order they get something wrong, we kept giving chances but enough is enough. we will no longer order from domino’s and will post it on my blog and ask my 700 thousand followers to post it on their blogs. this should raise awareness.
Waited for over 2 hours for pizza delivery. Ended up canceling the order. Called the restaurant multiple times and the reps continued to put me on hold. Very poor service!!
Place an order for a small thin crust pizza my system said it was $799+ tax I get there they tell me that it’s $12 they said the coupon was only for the large which I didn’t see that in the system stead of accommodating me they canceled the order I did tell them I was not paying $12 for a small Domino’s Pizza I think somebody to talk to that store about customer service it was a store that was on stage and 98th in Albuquerque New Mexico I was there at 6 o’clock on May 14
My husband ordered pizza at 6:19 and he called at 7:40…still no food. They said they only had one driver and my husband asked if the food was warm.. we were next delivery. Got it ice cold! Never going back…
DOMINOS ADVERTISES DELIVERY BUT WHE CALLED TO PLACE ORDERS - THEY DONT DELIVER
I made an online order on April 22nd , they showed the status bar and it said someone started to prep the order . Then an hour later still saying prep . I called the store and got a brain dead employee, he placed me on hold with his attitude. Got back on saying we’re really busy . It will be another hour . I ask him what he thinks about that and he could care less . No customer service, no respect, no business ethics. Sad , sad , sad !! My order was one pizza , one order of bread bites , one order of chicken and a salad . Three items in reality because the salad is already made . Bad Business !!
I have had REPEATED AWFUL service with Dominos. Why cant they operate as a normal business? For example, I placed an order today at 4:49 pm. It is now 5:49pm and it hasn't even left the store yet!!! Unbelievable. This is a constant occurrence and they just keep offering me free pizza as a condolence. Why do I want more free pizza that is going to take 2 hours to get here? They have also sent me wrong items in the past without even calling me to tell me my original items were out of stock and see if I wanted a substitute. When I called to complain and ask for a refund, they tell me cant refund an online order???? This seems like theft. The manager is not even apologetic or friendly. This is in Elsmere, DE. Carlos is the manager. Please do something or close the store.
I order pizza today April 9th at the location in BVL AMD THEY DELIVER THE PIZZA TO OUR NEIGHBOR . The neighbor came to us and gave us the pizza stating that the girl left it there. We contacted dominos since is gross that our pizzas were left next door and the Representative said that Dominoes policy is if you left a pizza at another location and they said they order they leave the pizza. Which is completely
Wrong bc who orders a pizza so it can be wrongful
Deliver. The young lady refused to give us her name and was very rude and disrespectful! I was very upset at her rudeness and I told her I
Was going to report her and she said she didn’t care and that she will block us from ordering pizza again when she was the one that deliver the pizza to the wrong address. Horrible service!!! The manager never came on the line according to the lady nikea was her manager that refused to come to the line. We want our order refunded! We didn’t eat the gross pizza that eat was open.
On today 4/8/22, i tried to order online a large pizza and order of chicken which showed $28 and some change. Couldn't pay online, went inside to order it and it was $32. Ended up ordering a medium and told the clerk it was not my fault that I couldn't pay online. Another customer stated he had the same problem. I wasn't happy that I couldn't get the large at the price I got the medium pizza. I felt I should have gotten for the online price.
I ordered some pizza from dominos on Rahway ave in Woodbridge Njt at 429 on 2/27/22 I waited for my wife to get home before we ate as we opened the voices there were roaches in the box I threw the pizza out and called the store back and the guy who answered got very nasty and told me it’s nothing he can do if I have any problems to call corporate I tried to explain to him I didn’t eat the pizza rite away because I waited for my wife to get home will never buy from that store again
I received the wrong order because the representative incorrectly took my order and incorrectly charged my credit card and when I called the store back I was cussed at and yelled at by 2 associates and then hung up on by a manager after being threatened by yet another associate
My pizza was 3hrs late!! For 2 pizzas!!!! and they wouldn’t or they hung up the phone and the manager was rude her name is Brittany and she works at the Aiken South Carolina location on York Street she was very rude to my husband and she said that they will not be delivering to us anymore because they messed up , and she kept hanging up the phone when people wanted to talk to her .I am beyond outraged of the disrespect and unprofessionalism of this manager in the store.. something needs to be done!!!
Ordered online & it took
40 minutes to ready the order , my husband picked up the order . When we checked the order it was incorrect, called & was told they would correct the order & I could pick up in a few minutes & they would bring it out to the car . However upon arrival I called to let them know I was there but was left on hold ten minutes, hung up & called back only to be left on hold once again . I went inside the store to get my order & was greeted by 2 rude workers who argued with me , in front of other customers who were equally upset by their demeanor . I feel I should have been offer an apology not an argument from the two rude employees. Needless to say this will most likely be the last time I order from this store . Someone needs to teach them how to handle the public and speak to them and a respectful manner . Thank you for your time
I got a free coupon for a pizza for missed 2-minute delivery. First, I tried to order online, and the coupon did not take. Then I called the store to see if it was something I was doing on my end. The girl who answered the phone was so rude to me. She first told me she had no idea why it wasn't working and told me to call the 800 number When I told her that they are the ones that transferred me to the store. she said she would take my order and I couldn't do it car side because I am disabled then she decided to take my order. When trying to order the same pizza as the order it was previously. She told me I could not order that pizza. When asked why she said it had to many toppings. I tried to explain to her that it was the exact same pizza as before. She yelled LET ME TALK!!! I Will NEVERr do business again with this store as its not the first time I have ever had trouble with here with wrong orders - Wrong address for other people at my houses. If this is the store policy, it should be for the same order as the customer orders previously and the process should be flawless. That is what good Customer service is. Not some girl yelling at people when your web site doesn't work!
Pasta was over cooked, pizza was old no extra cheese, and sandwich was hard. Called dominos on east Apache trail, they said there was nothing they could do about it. We ordered 2 pasta dishes 1 sandwich and 1 med. Ham & pineapple pizza. It all was horrible.
I do not have a receipt because I didn't think I would need it. I ordered from S clooege Ave newark, de. The breadsticks were just cooked bread and cheese, no taste and the pizza had NO tomato sauce on it. I got 2 cheese sandwiches for $29. The girl that answered the phone said that the person who cooked it assured her there was pizza sauce on it. There was NO pizza sauce on it. 2 cheese sandwiches.
I oder a pizza from Domino's this evening 8/24/23 and they delivered me a pizza and it was old and cold and dried up I was so disappointed because the old pizza that they delivered was wrong. And I tried to call and didn't get know anwer I am a elderly woman who don't have a car.
On August 22nd of 2023 I put a order in for lava cakes, cheese bread, hamburger and pepperoni pizza, pepperoni and bacon. And when I open the lid on the pepperoni and bacon pizza the pizza was stuck to the whole top of the pizza box and the pizza went flying in the floor when I opened it. And on the hamburger and pepperoni it was like all over the box. And when we went to eat the cheese bread it was so dry that every time we took a bite we would have to take something to drink or it would choke us because of it being dry. In the lava cake was dry there was no powdered sugar on them and so I called the Domino's that I ordered from and I talked to the manager and he told me that he would put my refund back on my account and when I called to get the order replaced that all I needed to do was to use the phone number that I called from so on Thursday August 24th I called to have that order replaced and the lady that I spoke to that was taking orders she was very rude and she told me that there was no refund on my account and told me that I would have to pay for whatever I ordered. So I spent $40 with you all and my money pretty much went in the trash along with the food that I ordered and I think that Domino's needs to make it right because money does not grow on trees thank you and have a wonderful day
It’s been called in so you all can follow up with me or it’ll be my lawyers next!
Both pizzas I bought were over cooked
On the two pizza there was only 12 topping total!!! We always shop here but never again
I ordered a pizza online a 9:48 pm on 8/20/23 after long wait I contacted store at 11:07pm the ride girl who answered the phone said they were busy but when I offered to pick up my order she said it Hadden even been prepared yet ..they called me back 14 mins later and said the pizza was on its way . At 11:59 I called for her to be rude again... drive driver Adam was super nice and apologetic arrived at 12:13
Usually in Domino’s is an excellent pizza for me and my family tonight not so much for stuff here supposed to get here at 10:03 PM and the driver arrived at 10:47 PM so the pizza was cold but that wasn’t the worst of it it had peppers on it which I’m allergic to peppers and it was also missing items. It was supposed to be robust on the sausage and mushroom pizza request marinara, and extra cheese which I had neither so all around everything was all wrong so when I called, the manager wouldn’t even grace me with his presence on the phone he had, one of the one of the kids working there relay messages back-and-forth to him and then when I asked to speak to him in person, he hung up the phone. This is at the Pecos and Tropicana location in Las Vegas Nevada. I’m very very disappointed in your customer service and your commitment to quality , please make it right or you will lose me and all my friends and family as customers forever and my 4000 followers on YouTube and Facebook. Looking forward to hearing back from you. Sincerely disappointing Mr. and Mrs. Hack hacks can be reached what is the pizza hey
My complaint is pizza thickness. It makes me cranky because I can't get what I want because of it. Thin & crispy should be for all pizza sizes. I find it a scam on your behalf making customers spend double the money to what they want we can't because of this. Like me have to buy to large because you don't sell thin & crispy for all sizes so one large goes in the rubbish bin. Ripping customers off is not cool. I bet you people don't like being ripped neither do we.
Placed order 641 tracker said pick up 708.
Got to store, manager very ruid said be another 40 min! He said take out orders take 40 min I said order placed 641. He said be 40 more min.
This is second time he has been ruin
I don’t recommend Deep Creek Dominios
Today phoned in a order at Domino's on Kent Island ,md. Was told 15 minutes to be ready. Arrived 20 minutes and could not find order in system and kid thought iT was funny and laughing about it. Finally found order and said would be ready in 25 minutes while continuing to laugh about it and the supposed manager???? Didn't say a word or even apologize didn't care didnt tell employeeto stop as not funny. Told them wasn't waiting as should be ready Definitely done with that place as getting worst each week and not that great pizza either. Good luck if you dare, they don't care
I had a order from the Chapin SC store.
I had a big black bug in my pasta
Very bad customer service definitely felt unwelcome
False advertising. Y’all say to pin point a place to be delivered. The hwy 24 store in Anderson sc doesn’t come out to my address.they say they don’t have to. That’s grounds for an legal action of false advertising
The 2 sandwhiches were burnt the dark brown in the pictures is suppose to be cheese they were both dry an hard as hell I paid almost $50 for food that couldn't be eaten ...them was giving code for free pizza last night an tried to usethem tonight for my kids an it says I have already redemed them... This is crazy so now my kids have to do without... I think I'm going to delete my profile with y'all an just start going through somw one else I don't have money likethat to just waste
This store cant not get it together my food was undercooked topping fell off the pizza when trying to get a slice it was so sloppy and just awful!! It seems to get worse with every order and despite the horrible service given I give them another try and again another issue with the quality of the food and someone just not caring when not making sure the food is fully done before sending it out to feed the customers and I'm supposed to feed my children that NO THANK YOU!! I want my money refunded and I wont try to give this store the benefit of the doubt any longer!!
I purchased 10 pizzas for a girls softball party they were cold paper thin and terrible I orders hand tossed and it was like an half inch thick girls did not eat it so I’m out 80 dollars
I ordered a large mushroom pizza today, 28 JULY 23, and asked for well done.
That pizza was not well done by all means, so I asked the clerk to please put it back in the oven
and she told me that she can't do that because it would burn. I asked for 3 min. more but was refused.
She took the pizza from me and said she would cancel the offer. This order was prepaid with a credit card.
I had no choice but to take this pizza with me. I 've asked for the manager and was told "I am the manager" by this clerk at the drive up window.
The dominoes on 2115 Vista Oesete Albuquerque,NM 87121 as rude drivers my cellphone automatically doesn’t ring for unknown numbers and the driver rudely tried telling me to “figure it out then”because he tried claiming he was waiting for 10 minutes when I looked at my call log it only showed he called 3 minutes ago then tried telling me well what about the emails they send he literally argued with me as if I’ve never order from dominos before and it only sends the receipt for what you purchased doesn’t sent one for delivery. He also called me on a already blocked number 10 times and didn’t use the common sense to leave a voicemail after the first call since most ppl won’t answer an unknown caller and when I called back he didn’t answer either yet had the nerve to tell me off… then the app tracker didn’t even notify me that they were on there way it just showed it was out of the oven then he claimed he put that it was delivered when it still on my end didn’t read that and rudely repeated telling me to “figured it out because other driver’s would of just left back to the store” yet every other time I’ve ordered they’re called left a voicemail after the first call and I ran out side to them right away but he called on unknown 10 times before finally leaving a voicemail then chose to give me a mean look then tell me off I’m not sure what his name was but my order number was #1413 if that helps you find out he also was so busy getting mad at me he almost forgot both my drinks
On Friday jul 21 23 , i order a pizza deal i had an email for 19.99 the automated service was terrible they finally connected me to my local store the manager there granted coupon no problem made the order it the delivery guy showed up sooner than what time they said which was awesome i was trying to get ny cash out of my walket and the delivery guy was parked right next to me i had my back turned getting them cash n ge literally turned around in my yard flipped me off and speeded away zooming out of my yard were i have children playing n it is a family road .. im shouting like hello hello i try calling his cell no answer i call the store and the automated system like 8 times continuisly getting hung up on and im furious have to get to work I finally get thru the girl says hold please as i asked to speak to a manager n im on hold for about 15 minutes n get hung up on i gave up and im literally upset beyond measure …. Never recived my order had to get to work and now im hoping u all can make this right we will see
Zach in Southaven, MS on Chitch Road was VERY inconsiderate. Placed a order online and called less than a minute after it was submitted and told them I wanted extra chicken and sauce and charge me for it because online wouldn't allow me to add changes. He IMMEDIATELY told me it was in the oven. I told him what I wanted. GOT there paid for my food only to get home to 4 pieces of chicken and DRY pasta. Called and he wanted me to bring the food back. It was a HUGE inconvenience and he DID NOTHING!. I asked for my money back. You charged me but STILL didn't give me what I PAID FOR. He was a jerk with a smart mouth. I have been a customer for 20+ years and may have had 2 mistakes and they were corrected. ALL HE WANTED WAS THE FOOD.
I have ordered from dominoes a ton of times. I moved in with my daughter 5 min from where I used to live. I don't have a car so I order delivery. They have delivered to this address before. The last 3 times I have tried to order I have been informed they do not deliver to my street due to it being dangerous. I live 4 houses down from the police department. The store is on Erie Blvd in Hamilton ohio. They told my daughter they don't deliver over 2 miles away. It's less than 2 miles. We just keep getting denied with different excuses. So I won't even try anymore and will order somewhere else from now on and will be letting everyone I know not to order from dominoes. To order from other pizza places because this is rediculous
I place an order Saturday, July 15th at around 8pm was 11pm and no pizza in between 9 and 11pm I called like 5 times I spoke to the manager on duty she was very rude and unprofessional she told me "well what you want me to tell you what do you want me to do I don't know we're your Damm pizza is. And when ask for credit she told me well I can't do because I don't have your pizza.
I always order from them never had an issue. She didn't even told me her name.
She charged me $13.90 plus $5.49 like after. Never explained why the charges. I want my money back and from now I will not order from Domino's. I used to order between 2 and 3 times a week.
This Domino's is: Westchester Center
2800 N. Military Trail. West Palm Beach
Fl.33409 561 686 3332
That manager should be fired
I placed an order using your app at 5:07. It is now 6:31 and no delivery and no answer to repeated calls to the store. This is the second time this has happened, and I won’t be ordering again. Apparently, though I live in West Chester, PA, my store for delivery is Newtown Square. After waiting almost 1-1/2 hours, I called the West Chester Gay Street store, and they said they are not allowed to deliver to me since I’m in Newtown Square’s delivery area. This is ridiculous that if one store doesn’t do their job, another store isn’t allowed to deliver. I am about halfway between the two stores, so the time and distance are about the same.
I ordered 2 pizzas 7/15/23 around 8:45/9pm @ 9:30pm they were delivered. Did our order wrong so I called the store, said they would replace them. Waited a hour before calling to see when they would be here, told they had forgotten about them and was just. Putting them in the oven and to give them 10/15 mins & pizza would be here. Called back at 11:20pm still no pizza, manager refused to talk to me over the phone but had someone else tell pizza should be here soon. Called again at 12:10am this time NO ONE would answer the phone. So I went down to store around 12:20am. Manager was useless and a liar , tried to tell me that they sent driver back to my house twice, which NEVER happened. So manager says he'll remake the pizzas . Finally get home IDK 3 hours later and the pizzas where wrong again. Now I told them the 1st time the order was wrong my son was allergic to garlic and again at the store and he still put garlic on the pizzas again. So needless to say my son was having to eat at almost 1am in the morning from ordering pizza at 8:45pm. This whole situation was ridiculous and that kid should NOT be in a Manager's position! He should be fired or at least be demoted. I WON'T BE GOING BACK THERE EVEN IF IT WAS THE LAST PIZZA PLACE ON EARTH!
I called in an order & Specifically told a female employee which was taking my order, my address atleast 4 times back to back. I called my order in around 12-ish midnight & she said it would be arriving at my home by delivery in exactly 31 minutes from then. Here it is almost an hour later, no delivery, no phone call, no nothing, so I call & see what the issue is, & this time a man answered & told me that my food was taken to another address which was totally wrong! My address starts with 21 but he insisted I said 12 (like I don't know my own address) but besides that,...whomever they gave my food too,... So be it, but I was paying in cash, not card or anything like that & not to mention how rude he was & hanging up on me. This is the second time they have screwed up & I most certainly WILL NOT be even attempting to order anything whatsoever from any Dominos PERIOD, not unless I get some type of an apology. This is the Dominos on Whitehorse Rd. Greenville SC by the way.
The Dominos store at 12225 SW 112 ST in Miami Fla, always has a problem when you call to order for delivery.
Their credit machine is always out of order and recently they did not have a driver.
We have to Oder from little Cesar almost all of the time becamp other dominos store will deliver to my address.
Please do something about that store
Thank you
I have ordered yesterday aFarm house pizza and a coke , order accepted from sector 5 Gurgaon, india, Rs 437.5 deduct from my account, my order no 153, after accepting my order from sector 5, domino's counter, my order cancelled without any cause, I hope this case taken seriously so that no one faces this type of problem
On July 12th my wife orders a pizza from Domino's Pizza on 14834 Hull Street Road. Chesterfield, VA 23832. The delivery guy rang the doorbell and due to the fact my wife was in the basement at the time with children playing she didn't hear the doorbell. She called to ask for the status of the delivery only to be talk to disrespectfully and was told she deliberately didn't answer the door because she didn't want to leave a tip and that they were never going to deliver pizza at our address and we could go somewhere else. I take offense to this. My wife is from another country and he treated her rude and very disrespectful. We do not need to buy pizza from Domino's its too many other establishments we can get pizza from, but I will not tolerate my wife being talk to in a disrespectful way from any establishment. This Domino's Pizza store need some serious customer service and discriminations training.
Order no 053
7/11/23
Called in order at 8:33-8:40 approximately.
Called back at 9:33 asked about eta .
Offered to come and get it . But she indicated it was in transit .
Order finally arrived 10:10 pm .
We are 1 mile from your Chillicothe mo store
The last 5 times we've ordered, they never delivered it. The not so nice woman takes our order, then later we get a text saying our order has been cancelled. We've called from different numbers, and they still don't deliver it. The pizza isn't all that great but it's about the only place that delivers near us.
Dominos personal are the rudest, disrespectful and unprofessional people I have ever encountered. The Dominos (#699) on Oak Island NC should be closed down and the staff fired form ever working at a Dominos again. They hung up on me 4 times laughing and when I drove to the store, so-called manager called the police on me to have me removed. Gave my description as between 80-90 years old, I am 70. Disrespectful! Manager would not give me her name.
I want a refund. There is no scenario where 1 pizza and a side of chicken should take almost an hour to deliver. If you can't accommodate deliveries then you shouldn't charge for them.
Rude employees
I had called Domino's pizza in Haverstraw, N,Y. For the very first time. I was giving totally disrespect by the manager running the store. She was rude and nasty never letting me complete my order on the phone and just hung up on me. When I got to the store to p/u i inform her of her phone etiquette, she was very rude argumentative toward me. My first and last time ever in your store. I will inform my family about this situation and it shall be posted. Money is one color!!
Last night around 630 pm, I ordered off the app for delivery from store #3929 in Cumberland, RI. I had requested the pizza to be well done but it wasn't. The order took an hour and a half to be delivered and the food was cold. The order was$29.39. I attempted to call the stores number but it went to a voicemail. After that, I don't think I want to order from dominos anymore or at least from that location.
Ordered from 2901 vine st at 4 pm on 6/5/23. Ashley quality checked it at 4:18 pm, order didn't go out for delivery till 5. Wasn't delivered till 5:45 even though the tracker on the website said order was completed and delivered at 5:32. Several calls to the store. A guy impersonating as the manager hung up on me several times. Wouldnt give his name. A lady named Cheyenne said she was the manager as well. SKYLER (the delivery man) said he is training to become a general manager. Skyler said Cheyenne the manager tried to cancel my order. Never received the hoagie I ordered or my 2 litter cherry coke. People at this store are rude don't know how to do their job except for SKYLER. Great guy very polite and apologetic for something that wasn't his fault.
Bel air road management sucks! They rarely answer the phone. And I went there today to drop off an energy drink for my child and Dave Lockett, a supposedly manager was cussing up a storm. This isnt the 1st time I walked in and he was cussing his employees out. It has been several times he has acted unprofessional in front of customers and employees. How is he supposed to be raising up new managers when he can't even control his angry and drinking problems?? Someone needs to look into this. Because I won't stop until someone does!
Both my pizzas were burnt little too much can I send photo's please
Always order extra toppings and extra other things have clearly been charged for the extra and receive no extra what so ever. When I contact the store I get no help or reason why I got charged for nothing. No refund, no discount, and no apology. Very Very disappointed in the customer service and quality of the food.
I ordered a 1 pizza from Domino's Pizza 2306 Brundage Ln, Bakersfield, CA 93304 at 8:11pm. 5/6/2023 I arrived there at 8:55 my order wasn't ready. when I arrived it took 20 minutes for someone to help me. My order wasn't ready., after 1 hour and 15 minutes I complained and finally it was ready, he handed me the pizza to go, and I had to tell him I have to pay for it still. when I got home, the pizza was so crispy and crunchy. It was left in oven a little too long. The absolute worst experience from Dominos I ever had. Domino's is my favorite pizza, always been and always will be. It's a mess there, or I came on the wrong night. It was in my son's dads name Eugene Russell
I ordered buffalo wings with extra sauce, there was hardly any hot sauce, much less extra. One wing only had a couple drops of sauce.
Hello, I wanted to share the worst experience I had today at Domino's pizza off of limonite . I ordered a pizza from the app thursday to be delivered to my daughter's daycare today for their party . Delivery driver went to the destination but said payment wasn't received even though I have an email receipt of payment processed. I called store to process payment ,if there were any issues, and not only was I put on hold for 20 minutes but the manager had an attitude and yelled at me that she's busy . I told her my order should be prioritized since I ordered day earlier and the matter was time sensitive since it was for the daycare's party. She raised her voice again and told me that she was too busy and when I asked for her name , she hanged up . I understand that she may have been busy but to raise her voice and hang up on me was unprofessional. I am bringing this up here to warn people of the horrible management at this location . Dominos in Eastvale ca off of limonite
I ordered a pizza and chicken alfredo for pickup. I picked it up and brought it home and realized I had gotten something other than my chicken alfredo. I called the store and asked if they could deliver the correct one and they said no that I had to bring the product back and go back to the store to fix their problem. I went back to the store which I didn't have gas to do being angry I asked the manager if I could at least have a free pizza for my travels and my time and he told me no. He said that he had already given me a free alfredo and I replied that I had paid for that alfredo. I explained to the manager that I also worked customer service and that he should make it right that he did not. I am very dissatisfied with the service given and on top of that they were going to charge me for crushed red pepper and parmesan cheese packs. If the manager had at least tried to make it right or even give me a credit I would have been happy but the whole situation was not very good. I don't think I will be going to Domino's anytime soon.
Ordered online, 8 items. Chicken wings were thrown in the box, and cheese stuck all over the cardboard. Asiago pizza didn't have any chicken on it.
Thin crust pizza was over cooked.
Store#8511 Riverside Ca. Receipt#172
Almost an $80 order and I gave a $5 tip.
I'll will never tip at Domino's again and I will never go to this store again. Extremely Unhappy Customer
5:30 PM pizza was ordered delivery estimation was in within 35 minutes after an hour we called to see what was going on got hung up on three times waited 10 minutes to get somebody on the phone and was told oh yeah whatever we're running behind but the whole point was the family is waiting on food so we could depart from here and now everybody had to eat crackers and leave still no pizza the problem was the asshole who answered the phone he called himself the manager of the Keystone Heights Florida store off of 100 had no concern how late his pizza was it is currently 6:45 and I'm making this complete with no pizza in a $50 charge to my account ridiculous
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