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Write for Us Domino's Pizza Complaints Continued... (Page 7)
555+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030
On June 2, 2019, while visiting relatives I placed an order (Order #623571) at your Domino's store (4657) located at 796 Harry S. Truman Dr in Upper Marlboro, Md. The order was placed at 7:08 pm with a Carryout time of 10 - 20 minutes. I arrived at the store to pick up my pizza order of two large 3 topping pizzas at 7:20 pm. When I arrived at the store after waiting 10 minutes before anyone asked me if I was picking up or ordering, I paid for my pizza and I was told that one of my pizzas was still in the oven. I waited and waited and no pizza. At 8:00 pm I asked for a manager. One worker said he did not know who the manager was while the other workers completely ignored me. The girl who waited and took my payment disappeared into the back while the other workers appeared to be standing around looking over the shelves where completed pizzas were placed. As several more customers came in all had to wait for orders that were either placed online or phoned in. It appeared that the workers did not know what they were doing. There was no organized effort to service customers. It was a completely disorganized setting. At 8:10 pm I began to protest that I still did not have my order which had now been placed over an hour earlier. I called one female worker over to the counter and gave her my order number again and my name. She looked on the shelf removed two boxes of pizzas and handed them to me at 8:20 pm, exactly one hour and 12 minutes after my carryout order had been placed. The woman then told me to "GET OUT AND HAVE A NICE DAY." Her behavior and nasty attitude is completely unacceptable. My pizza was barely warm as it had been sitting on the shelf apparently for some time. I hope this is not an acceptable way of doing business for Dominoe's Pizza. Future purchases from Dominoe's is seriously in jeopardy from my perspective.I waited an hour for two luke warm pizzas and then treated rudely by your employee. This is unacceptable..! I would rate my experience with a '0' if that was possible.
i ordre a medium pan pizza , to be delivered , the driver came , i was paying , i noticed that the delivery charge was added to the bill , driver tells me what about tip , i told it is already included from what i noticed on the receipt , he walk away saying to me fuck you , i called the dominos branch to complain , they did not respond and looks like they did not care , covering up for there driver .
Ordered pizza over phone was quoted $ 8 and change. I went to pick it up and then quoted $18.07. ??? Another customer comes in her price was $15 and change. She said I was told $8 and change.
Either it's false advertising or we're getting buked.
I ordered a delivery from Washington Court House Ohio the manager Michael said you no longer deliver to vfw or legions per his district manager amber why I asked he said it was a corporate policy why have you changed I got a pizza Friday check out my points I had to order from donators I am a member of the state vfw and I am putting this on nationals web site that you will no longer deliver to us that’s 1.7 million vfw members to see it we never asked anyone to come into Iestablishment we just wanted food at door they called me back when I was on phone with you he was rude and the corporate guy disconnected with me I asked to have amber call me and he said he would try I think this is b.s. and I will be contacting vfw and legion nationals if you do not want to serve us
A large pizza with 2 toppings was advertised last night on Tv costing 5.99. I went out to buy the pizza a few minutes age and was told that the promotional pizza was this week. Would not give me the advertised pizza. My pizza would cost $13.00.
While I was in the pizza store, a man asked for some of the sauces. The employee said, "How many do you want man." No payment was made for the sauces. I told the employee that I would also like some of the sauces. He said that will be 50 cents for the sauces. I had already paid for the pizza and when he told me that I asked for my money back and left without the pizza.
If the pizza was advertised last night, then it should have been a promotional pizza and should have been sold for what was advertised on tv last night. Also, you can't give one person free sauces and not give another person who is standing there and seeing the employee give sauces to one person and then when the customer asks for sauces....charge him/her for the sauces. My suggestion is you need to hire employees who are not
sun-down and pay day employees!
We live in a place that has several units.On Memorial Day all together we ordered $95 worth of pizza.Not only did they get our order wrong they went to the wrong address.So instead of 30 minutes we waited almost an hour for our food.When I called the manager he was extremely rude and wouldn’t give us a discount but told me we could just forget the order and give it back.We had hungry children and adults waiting to eat.I will never ever again order from them again.And we tipped the driver because it was not his fault.
1:08pm
I called dominoes that was near my home. I live in a neighborhood that is three years old. I asked the worker to deliver she said, 45 minutes. I said ok. And then she asked for address. I spelled it. She said, i”it’s not popping up in our system. I ‘ll give you the number To another location. “ i Saïd , “but that’s too far”. She said, “ some locations have other areas they cover.” I said, “ ok. But that’s stilll too far. You are closer!”
1:12 pm
I called the recommended location and I got a wonderful manager, jimmy who said, “ yes they do! I used to be the manager there. I know exactly where you live”. I said ,”well, she’s not having it. She was firm in her stance that she was not doing it.” So, he called her and told her better.
1:19pm When I called her back she said, “ok , 45 minutes. I said , “fine and placed a $35 order” @ 1:19 pm
2:38 pm
I called Ann Arbor Michigan and made a complaint
2.49pm
I called the location and asked, y’all ok? Y’all lost? No, she already left, she should be there any minute.
3:02pm
I called the other location thanking Jimmy for intervening on my behalf, but that it had been close to two hours. For a 45 minute pizza. He said,, “ If you ever need anything, please stop by location”. Which was admirable .
3:30pm
The driver arrived with my order which was over two hours including me trying to tell her it was the correct location to
Order.
I tipped the driver $5 because I believe in doing what’s right. That it was t the drivers fault. Somehow the system failed along with a lack of training in good customer service.
You all Should recognize Jimmy for his excellent customer service going beyond his role as a manger for his location. I assume he worked in Gonzales, LA 226-644-8484
The manager (female at the location) was not rude, but I was told she couldn’t help me, and I was given the wrong delivery quote.
1829 N Airline Hwy
Gonzales, LA 70737
United States
+1 (225) 647-9442
I believe in honesty and constructive criticism and I believe this issue needs to be addressed as we have other choices.
I paid close to $40 for a cold pizza after it was all done with. I told jimmy I was afraid to eat the pizza because of fear. He assured me there were cameras in the pizza store.
Nevertheless, if I ever decide to order dominoes. I’ll be reaching out to the other location to visit Jimmy even if I have to drive.
A complaint was made at (734) 930-3030 while I waited close to two hours for a cold pizza.
Best,
Disappointed customer
Today my sister called your store to place an order as she was telling the guy what she wanted he hung up the phone in her face so she calls back and a young lady answer the phone again while she’s was telling the lady her order she told her that they can’t take orders from a child my sister immediately got pissed she looked at me and told me that they said she was a child so I took the phone from her and I told the lady (Katie) that is a grown ass woman you talking to after I said that she started laughing then I told her that she don’t have no respect for customers then she asked me did I want the order and I told her I placed the order didn’t I and she hung up the phone in my face. So now I’m pissed because this disrespectful employee (Katie) did not have the customer skills to try to make things right nor did she apologize for being so rude. After she hung up in my face I go to the store #5968 and I asked to speak the manager (mike) and I told him what happened he acted as if he didn’t care I told him she needs to be retrained on customer service policy and he said with a nonchalant attitude I’ll talk to her at that time she was taking another order on the phone and when she got off the phone she had an attitude with me and I told her that was a grown woman she is old enough to be your mother that you hung up on and Katie said I didn’t hang up the phone on you Jacob took the phone from me and hung up the phone Jacob did admit that be hung up the phone in my face and to further the disrespect no one not even the manager (mike) apologize for the behavior of his employees now from this day forward I will and my sister will no longer purchase anything that has to do with Dominios as I was walking out the door I can hear them back their laughing if your people don’t have any respect for company policy that store future does not look very bright at all
Why don't you have specials on small pizzas? My child is the only one in the family who eats only pepperoni pizza and he cannot eat a hold large one. He does't like it warmed over so half is wasted. I pay much more for a small one than a large because you have specials on the large. Please consider specials on small!!!!
I called Domino Pizza (360-636-6000) I asked for the $5.99 special 2 or more. Was told it was no longer available. Their pizza was $7.99. I called the other Dominos on Ocean Beach Hwy (360-442-4882), I ordered two pizzas at $5.99 each. My sister picked them up & they didn’t understand why they didn’t honor the pizza on Washington way for $5.99? Their website even show it for that price at their location! Still told no! I’m wondering how many people are they cheating? Perhaps, they ring the pizza as $5.99 and sell for $7.99? Someone is pocketing extra money! Please investigate this situation!
I placed an order online on May 26, 2019 at 4:39pm for delivery services. I paid with my debit card. At 5:35 I contacted the Domino's store located at 4920 Cypress Street in West Monroe, La; I was told it would take another 2 hours to get my order out to me. The guy then stated my order hadn't even been made after I'd already waited almost and hour before reaching out to them. Then I can't get my money refunded back to my card for 3-5 business days. I'm pissed because I don't have funds to even cover another order to even get something to eat. This is not the first time I've had issues with this store regarding delivery services. This is unacceptable because the online site gave me a timeframe of 25-35 mins from the time I placed my order to receive it. If that's the case they should have informed me that it would be an unrealistic wait time and I darn sure wouldn't have placed this order. This is unbelievable!!!
I called to order a pizza, I said I didn't want to give out my phone number. It is their right not to take an order if they insist on having a phone number, but I drove over there to tell them it was not a joke, and the employee dismissed me as if I were a nothing, his demeanor, his attitude his body language all told the story (as well as the tone of his voice). That Dominos pizza didn't need or want my business...if this is the way the company REALLY FEELS about people, only customer's money....not their loyalty....then the business deserves what it gets....
I went to Casey's pizza to get the pizza I wanted instead....they were more than willing to take an order over the phone without giving them my phone number, and it was ready when I got there to purchase it. I'm going to Casey's pizza from now on !!! The extra cost was worth the excellent customer service !!!
2 incidence. First incident order two pizzas one came cooked the other was brought their solution was to give me a coupon for free pizza whatever. Second issue the very next time I order from there once again they handmade pizza comes to me raw
Ordered a pizza for pick up was told 25 minutes , waited 25 minutes went to Dominoes store , paid for my pizza then was told it hasn't even been put in the oven yet !! So now I'm waiting in your parking lot even longer. Will never ever order another one !!
Rate as 1. Date: 5/4/2019
To: Domino’s Manager/ Corporate.
From: Janet Schultz and Rick Selph - Customer’s
Subject: Over the telephone order & delivery
I had used Domino’s for years, they make some of the best pizza. After this experience I will never go back. Worst experience with food I have ever had. How disappointed I am.
The call was Thursday May 3rd around typical dinner time 5:00 pm. To the gandy and Dale Mabry location.
I asked for 2 (two) medium pizza’s, Cheese pizza with a thick crust. The other pizza was to be sausage, pepperoni and mushroom on a thin crust.
The delivery was good and swift. I tipped the guy well, like several dollars. The order was paid cash like $19.00.
Right away started to eat and after a couple or so bites noticed how BURNED the pizza’s were. I mean Burnet, the cook was big time in a hurry and it was not good.
To much going on for us to deal with this at that time, so the next day took the over cooked pizza’s in directly, in person. How disappointed.
We asked for our cash money back with a reciept. The girl indicated, they don‘t do that. And “that’s the way it’s supposed to look”. We said, are you kidding me. The girl behind the counter stated, you can take a credit, take two new pizza’s. And she stated we have to take the order back, Domino’s/we can’t take it back.
We/customer, were so disgusted and left. So we got screwd, no money back, no receipt and just a simple credit noted on our telephone number account.
Hence this letter. It will be reported.
Sincerely,
Janet Schultz and Rick Selph
3706 Yardarm drive, Tampa, FL 33611,
Home phone: 813-515-7644.
During my 15 min+ wait in store, of the two employees preparing orders, only one washed their hands. Both employees were handling pizza makings and non-pizza items. I do not know what your SOP require but I would think after handling money, door handles and other assorted items, the employee would be required to wash their hands BEFORE making a pizza. I am not a "germaphobe" in any way. Just wanted to point out what I think all restaurants should be required to do when handling food items. Thanks, George
I just got off the phone with one of your customer service person at the domino's on 38th College, in Indianapolis, Indiana trying to place an order for the 2 med pizzas 2 toppings for 5.99. I asked for the first pizza to have the garlic sauce, chicken and half spinach/half pineapple. On the second 2 topping pizza I asked for reg sauce, half pepperoni, and half Italian sausage, half spinach and half banana peppers. So your guy said so you want 4 pizzas. I said no, 2 pizzas half and half. Then he kept asking me to repeat the orders over at least 4 times, while never getting the order the way I asked for it. He became argumentative saying I ordered 4 pizzas and putting the order in the way he wanted to do it. When I said I only have 2 pizzas, then he put the phone down without finishing the conversation. I am very upset that you would have someone this rude working that doesn't understand how to take an order and keeps repeating over and over and not ever understanding what is being said to him.
On top of all of this disrespectful to the customer. I never completed this order with him after trying to order for over and hour. I finally went to Papa Johns. I have worked in customer service and I know that is no way to treat customer if you want to stay in business. I hope you look into this matter seriously.
On 5/1/2019, I placed a order for a pizza ( #394827), using the Domino official on line ordering system, placing my order with the dominos store in Kissimmee, Florida, behind the Fast gas station. they started the order around 2:30 pm, I watch the Tracking screen so I can notify our Solivita security guard, when the driver leaves the dominos store, the driver left around 3:00 pm, according to the tracker display screen, no sooner did I get off the phone with security guard, notifying him to expect the dominos pizza delivery driver to send him thru to my house. As I returned to my computer and the dominos tracking screen displayed that my order had been delivered. I know this not to be true since it takes 20 minutes to reach Solivita and the security guard had not called me to notify the pizza driver is coming to my house. So I called the pizza store to make a inquire as to incorrect tracking display information, the clerk cashier did not know why the display showed delivery was made to my residence, so she passed on to the store manager, The claims she pushed the button by mistake, I find that unacceptable excuse for management, this tells me poor training or a very unqualified person is working for you. I definitely will not be ordering from Dominos Pizza again, when their are other pizza places I can order from. Joseph king, 348 rock springs drive, Kissimmee, Florida, 34759
I love the friendly personalities of dominos employees. I may not know there names but they know what I want each time I visit the store. Pleasant with a smile and greeting every time.
My issue is every time I go there and watch them make my pizza, I’ve never ever have seen any workers such as handlers, pizza maker, cashiers ever wash their hands.
I’ve seen the hand sink in view. No one washes their hands. Some have handles money, cash registers, wiped their brows, arms are hairy, workers multitasking and never ever wash theirs hands. I’ve seen employees enter the bathroom and come right out so fast that I know no one could use the toilet so fast and they almost for sure didn’t have the time for hand washing. I also know that restaurants has a policy for how to hand wash for so minutes.
I think as a good handler there should be a health inspection by someone. Maybe the Health Department or a meeting with the entire staff on what a hand washing station is used for.
Don’t get me wrong but I do have a weak immune system and can’t afford to get sick.
The Dominos is located in Pflugerville, Texas 78660, off of FM686, Dessau Road, 78660.
I also bought a pizza on Wells Branch Parkway in the HEB location which is just right off of Interstate highway I-35. Same issues.
I just might stop by the pizza if things don’t change.
Oh, speaking of coughing and sneezing....no hand washing either.
Getting fed up with filthy food handlers even if they are nice. It doesn’t make any sense to put someone’s health at risk due to laziness. Or even if you are so busy that you can’t be clean. This goes for all these employees.
I also noted that the dough sits out and starts to look like it’s been sitting out waaay too long and not covered. The sauce in the bucket looks as if it’s been out way to long also. I’ve seen flies.
I ordered two gluten free pizzas from Domino's Pizza# 6183 in Covington Tn 38019 on 4/25/2019 as I normally do order from them . I have ordered at least twice a week from them ranging from $30 and above on every order. But this order was late, cold and burnt so hard that I could not eat it. I called the store with my complaint and the so called manager told me that this type of crust is always like this. I explained to her that I always order this type of pizza from them and have never had this to happen before and the manager hung up the phone on me while I was still talking.
I ordered online, #304366 server 0882 store 8148 My bill was $63.53 + $ 5.95 for delivery This is the worst pizza I have ever had. It totally stressed me out that I got sick to my stomach. That's all I have to say.
Pizza delivery to my hours for 10 years and suddenly told by the people there that I am out of their area 3 miles away.
Your commercial says you can get a large pizza at $7.99 every day takeout . I was shopping at ingles super market , on the back of the receipt was a coupon for domino's pizza stating buy 1 large pizza get another one free . when called to order my pizza the manager said he will not honor the coupon . how do you people stay open with this false advertising !!
I just had the worst Pizza in my life at the Kutztown Domino's in Kutztown, PA near the university on 4/19/19.
It was like eating a dry cracker with dry pepperoni on it.
I paid $8.47 for this disaster.
You need some corporate oversight on this poor excuse for Domino's.
A refund would be totally appropriate.
Stan Galorenzo
201-953-4105
yelnats@mail.com
Yesterday 4/17/2019 I ordered 2 sandwiches for delivery. It had to be a $12 minimum. Plus delivery fee, plus a tip. I spent $19. I ordered the Philly steak sandwich which was all bread (although good bread), hardly any cheese and the cheese was burnt onto the bread, hardly any meat or vegetables. What meat that was on the sandwich was only in the center. It was pathetic. I was hungry so I ate the meat off the bread and threw the bread away. Thought about the $19 I spent on a crappy lunch and started to get irritated enough to send this email this morning. I wasn't given a receipt but I do have the emails. The total was $16.45 Order# 288262 11:49 am. I paid cash and a tip to the driver. The Dominoes stores phone number is 972-608-2929. My order was delivered to 5800 Granite Parkway Suite 100 Plano Texas 75024. To: Platinum Title Partners.
For: Robbin Biggerstaff cell# 469-323-2797
I would like to give this store another chance but I do not want to spend another $20 for less than acceptable food. Especially at lunch. Is there anything that corporate can do for me? I didn't complain to the store yet. I thought about that as well.
Thank you,
Robbin Biggerstaff
0n 12-25-2018 I spent about $40.00 dollars on a pizza deliver to my office. A few times for different orders it was more. I am not sure if the pizza normally cost that much or if it’s a special promotion that’s offer every blue moon or something but I believe I am being over charged. A few time the drivers had forgotten the kind of 2-litter soda I wanted; but if I have enough I would make sure I left the driver a good tip. Sometimes 7-10 dollar tip because I know gas isn’t cheap…
Outside of that I never had any real problems from this deliver location. Until December 25, 2018.
On this date I order 2 medium 2 topping pizza’s; initially I ordered 2medium 1 topping pizzas then I called the store to add to the order. The exact order was for the 2medium 2toppings 1thin crust with chicken & bell peppers; and the other pizza was a pan pizza with beef & black olives and 2choclate lava cakes and a two liter soda.
I ate a lot of the pizza and my mother ate some of the pizza as well. The pizza made me very sick and my mother she is deceased now. I was going to send the pizza to a toxicologist so I put it in a zip lock bag in the freezer. I am not sure but I think she must have eaten more of the pizza again in the month of January when I came back from running a few errands 01-25-2019 she was in the hospital and some of the pizza was missing. I am not sure if it was the pizza dough or if was something related to when the government was shut down for a little while; but the pizza dough was under cooked. I had not order any more pizza from that location since then.
I also thought it was a little strange that the young lady that delivered the pizza said she wasn't the regular driver and when I offered her a cash tip she said that wouldn’t be necessary.
The store number where the problem was is #1594
call in order: they couldn't find it and then sent us out with the wrong order, there was approximately 5 Tiny broken pieces of chicken in the chicken finger order . while waiting for the New Order I watched everybody including the manager do money transactions credit card transactions and not one of them had on gloves or wash their hands while grabbing cheese pizza dough toppings with bare hands again including the manager the gentleman next to me asked for his money back. I hate to complain about any business. but this is about food safety
I didn't ask for my money back although I should have but there was many unhappy customers around me I didn't want to add fuel to the fire
I placed an order online.
Order Details
Order #: 870573
Date: 04/14/2019 8:15PM
It is now 10: 30 and I have not received my order. The tracker shows it was delivered but that is not the case. I called the store and I sat on hold the 1st time for approximately 40 mins. I then hung up and called back, and am currently sitting on hold again for another 45 mins. I will continue to hold just out of curiosity to see how long the store will leave a customer on hold, as I do not expect any satisfaction from your company at this point. I have sent three instant messages but have received no response despite the statement that says they have my undivided attention.
This is horrible customer service. It is bad enough my food was not delivered, but now I have to endure over an hour long hold just to let them know that! Truly disgusting!!!
Hi,
Case-1, I have made an order on 3rd of March for my wife and I, it was 1 farm house ordered. I was asked to wait for 1 hour and I waited for more than 2 hours but, I could not get the delivery at all. Next day, again I called Domino's and ordered same again, I was asked to wait for 1 hour and I waited for 2-3 hours but I did not get the pizza. I told them that I am very much frustrated and my wife also did not like it they said that we are sorry for the inconvenience. They also told that, on the next order I am eligible to get a discount of 300.00rs, and I will get a call back, I said okay but nothing happened.
Case-2, I went to Domino's yesterday on 13rd of April with my wife and I told them about my complaint and asked them to provide the discount but they have no any information about and they said sorry we can not. Now this time this was not tolerable at all for me. I called again to Domino;s right there and spoke with a person named "DIPANSHU", I told him all this and he put me on hold so that he can get my call transferred to his supervisor, however after a long hold he cam back and said I will get a call back like earlier. I have warned him, if this time I don't get the appropriate assistance, I will write about it on Facebook, he assured me that I will get a call with in 10 minutes but I waited with my wife at Domino's for 1 and half hour. Now this time I am gonna share a link with your guys please suggest what should I do..This is the worst experience that I have every got.
Thank you.
today I went to the dominos on washburn way in Klamath falls. When I walked in, music was blaring so loud , it was hard to concentrate on the menu. I ordered a pasta breadbowl and an Italian sandwhich. I asked for double the meat and paid for it . The young lady asked me four times what I ordered. each time I told her the same thing. Even after taking my credit card she asked again what I ordered. There were four guys in the back cussing very loudly at each other about a delivery. It was very uncomfortable listening to them talk that way in front of customers. After getting home I discovered that they did not double the meat and I fully expected that and had asked the guy who made the sandwhich when he gave it to me if he doubled the meat, he said he did. My fault, I should have looked before I left. Kids these days have no pride in there work and just throw things together . I feel these kids were not properly trained to do what I know is an easy job. I worked at Abbys pizza before I joined the Army in 1981 and we never behaved in that maner. We would have been fired on the spot. Anyways just airing out my frustration. Thankyou. Jon Martin
the manager was very rude to a disable person and that person is my mom name is Suzanne Schmidt and my name is Joshua Schmidt u can contact me at joshuaschmidt385@gmail.com and my phone number is 5636769766
the place said that it would take up to 45 minutes and the manager said when we try to do a complaint he said never call back and the pizza was cold and a little under cook but very rude sever please take care of this or please get a hold of me and the manager never said his name and the address is 1926 Brady street 52803
please fix this because this was the worst service we ever had!
I ordered a side order of Banana peppers, And they brought the wrong kind .I know I have ordered Banana peppers before from them now there telling me they don't do side banana peppers! And instead of offering my money back they want to Credit me .No either bring me the banana peppers or my money. I'll never order from them again.
get better people I never dealt with so much disrespect from these people I highly not recommend this place this place should be reported to cooperate after 5 times hung up the phone and lied that we never tip them smh I was so pissed off at these people and even come from a general manger so unprofessional plus they messed up our order and ontop of that they offer a discount to replaced something they made do not give them there service they do not deserve it screw dominos pizza we even called other dominos they suggested we should called cooperate on these people at first we have been ordering them since they moved there at the beginning they were great we have no problem all the sudden now we been having problem yess I could understand if it was 1 or 2 or even 3 times messed up things happen but not something like this tonight it was hell they need to treat there customer with more respect I hope they see this as well and learn how to trained there staff and even manger as well but never ever again Iill be ording from them if I were you do the same as well don't order from dominos
Ordered pizza n had it delivered when it was delivered they said by the way we dont deliver in ur area but we did it cuz were slow . I left it at that started to eat my pizza n it was the total wrong order so I called n complained n they said they were sending a new order out so I waited an hour n still no pizza so I then called n they never had a pizza being sent out n was told to write a complaint online
I order lunch from Domino's Pizza shop on 146 Smith Street Brooklyn New York 11201. I order Bread Stick and Chicken. The chicken was not cook well. Called them the lady said no one else complaint and I didn't say well done. Who says well done for Hot wings. She was very nasty. Thought chicken is suppose to be cook before it given to the customer. I wanted my money back she said no. I didn't have no lunch. I was not eating raw chicken. Please handle this matter.
Tonight, April 1st at 6:15 pm my daughter ordered a Domino's pizza online. The wait time was 57 to 67 minutes. At 7:29 (on hold for 12 minutes) she called to find out what was going on. The guy at Domino's answered with "We've had three people quit. It's a 3 hour wait for pickups and a 4 hour wait for delivery" This is the THIRD time this year people have quit. What is the issue with Domino's? Why do people constantly quit? They need to evaluate this location and find out what the heck is going on. One more issue like this and we will o longer order from Domino's no matter where we happen to be. We really enjoy their pizza but this is enough!!!
When i called and ordered the wait was an Hour once we got the pizza half of the pizza was correct I ordered I got the 2 cheese pizzas but my other 2 pizza were not correct I ordered 2 cheese and Pineapple but i only got one and the other one was cheese and Pineapple with ham but i didn't want nor asked for it and then when my mom call a girl answered the phone put her on hold then hung up so my mom tried again the girl said after she answered the phone said to another co worker "i don't know what to tell her" and then hung up but before that my mom asked to talk to a manager and then they hang up on her. So again my mom proceeded to call them again so this time a guy answered the phone this time so my mom re ask to talk to the manager and he tells her "oh well there is no manager" then he proceeded to ask her "did you eat it" but my mom had said before he asked that that she was allergic to ham. Then my mom said how mad and livid she was about the pizza and he go on disrespecting her and saying "How livid" like that was rude then he accused me of asking for coupons that i had never asked for and when i did order the person on the phone never told me how much is was and just hung up. And again the guy on the phone with my mom said that some employee don't care and don't have to offer the coupons if they don't want to. and that whenever someone is going out to delivered or whenever someone wants to and you could hear the girl from before laughing. They also said that they wouldn't recredit the card that they over charged and on TV its shown for 5.99. I don't plan on ordering from there again or doing business at dominos on felspar in Jurupa valley ever again and i request that they are either fired or punished for their actions.
The store use 2017 coupon to falsely advertised and charge incorrect amounts.
I called corporate and made a complaint about a franchisee and was told someone would get back to me from that location well that never happened so why bother taking complaints at all I'm TOTALY DISGUSTED with the hole company No resolve or returned contact. A simple apology from the manager would go a long way I guess they don't care about costumer service or satisfied patrons
Ordered 2 large specialty pizzas on 3-24-19 from the Graham, Wa. 98387 store and was very unhappy with the finished product. One was the Memphis bbq pizza that had very little bbq sauce, minimum toppings, and very little cheese. The second was the Meatza pizza that again had minimal topping and very little cheese. The only positive was that they were on the 50% sale because in my opinion I only received half of the toppings. I have order from this store several times and the last 2 times have been horrible. It is doubtful that I will be returning . I could have bought a store pizza and been happier. Jeff Fowler
The help us rude.can't get my order right. Terrible food in Kingston wa.
I purchased a pizza from the Mt Ommaney store in Queensland tonight and to get straight to the point it was disgusting.
The only good thing about the order was the Pepsi,the pizza looked like the toppings were dropped from a ladder onto the base,
and the amount of grease that come out of it made it in my opinion un eatable,a $35 pizza went in the bin.
I think you should maybe send someone with some authority to check out whats happening in the store ,before someone gets sick
from eating this sub standard product.
Thankyou Alan Casey.
On 3/17/19at approximately 5:00PM, I ordered a pizza on line for $7.99 from Dominoes in Agawam, Mass. on Springfield St. as I have done many times in the last 6 months or so. When I went to go pick up the pizza , the car did not start. I immediately called Dominos and I spoke to a female then a male. I explained the situation and he said they would deliver, (I lived 5 minutes away) for $3.00. I said ok but we now had someone to jump the car and I will call him right back. The car would not start so I called back and explained situation to another person and he said it would cost $18.78. I asked about the $3.00 and he said the coupon was ordered on line and could not change it. I pleaded for understanding as I was in a situation and was a customer and could they please help me. I said I would try to find someone to help me. I called a 3rd time and spoke to another person (male) and he said the cost was now $21.??. Can't remember the amount. I said "so you cant help me" and he rudely said NO. I asked for his name and it took him about 5 seconds to answer. He kept saying " my name is..my name is..my name is Heath (I think). I said " you had to think about that?" I finally got my grandson to pick up the pizza which was a little well done. Not a big deal. I guess my complaint is the rude manner in which the whole situation was handled. And the price kept going up! There is no personal touch anymore. Just being neighborly in our small community would go a long way. I hate to think that Dominoes is just another big corporation with no heart or have compassion to help out one of their customers occasionally. Thank you for reading my email
Ronald Piteo
478 Cold Spring Ave.
W. Springfield, Mass 01089
413-739-3105
I ordered a pizza delivery to my residence on 3/12/2019. I have ordered from that location on many other occasions and the service was generally good. The delivery was usually on time and satisfactory. However, on my latest delivery order, I waited for approximately two hours before I telephoned the store to inquire about the status of my pizza delivery. I was connected to the manager who was VERY rude, wouldn't let me explain the problem, and blamed ME for the fact that the delivery person wasn't able to locate my place of residence. His argument was that I failed to provide a phone number at this particular place. The reason for that is that I live in an assisted living facility and there are no personnel to answer the phones after hours. I'd like to note that my location is approximately TEN blocks away from the Domino's location. Straight down the street!! I would recommend that you find more intelligent drivers, provide them with maps, take away their dope, or get them GPS. The name of the obnoxious, combative, and uncooperative manager at that store is Dontrell Richardson. I hope you deal with him appropriately. The address of the store is unknown to me. It is located at 76th Street and Mill Rd. in Milwaukee, Wisconsin. Thank you.
when I called dominos pizza in st.pete fl...9th st southside about 945 pm a young man answered the phone and took my order as I told him that it was for my kids he told me hold up a couple of seconds and after 10 min I realize he wasn't coming back and afterwords I tried calling back but no answer!this is the 2cd time...I try n not complain because I know people need there jobs but yall be hiring some nasty gedo as people down there and need to fix it please and thank you.
On 3/7/19 around 8:30 p.m. I had my grandson order a pizza and it was not delivered until around 11:00 p.m. This is not acceptable. You advertise fast service but this was not fast. The address was to 1106 1106 Tree Lodge in Lithia Springs, GA and it was charged to my credit card. I don't know what happened that night but this was a bit too long especially since my grandson had to go to school the next day.You need to credit my debit card or deliver my grandson a free pizza. Thanks for your time and consideration. Hattie Williams
Ordered from the Taylor location all the food was horrible and burnt very unsatisfied
We absolute love dominoes girls. We eat there once a week sometimes more. We spend almost 40.00 each time. Our last order on Saturday or Sunday. The pizza was like cardboard, burnt not much sauce. Our HOGIES were burnt sauce, cheese not melted, meat was so burnt the ends curved up, we couldn't even eat most of it. I don't understand why they sent food out like that, I'm a regular as well. I don't like to complain, but it's nit right. I work hard for my money. I've been a server fir 30 years, customers are important. Thank you.
3/4/19- I ordered from dominos in Holyoke, MA on Appleton Street at 7pm. We got our order delivered and we were missing the marinara sauce for our cheesy bread. Mind you it took over an hour for us to get our food to begin with when online is stated that it would be ready in 30-45 mins. We called and explained that we don't want to wait another hour for the sauce if we can get a new order of cheesy bread with sauce and we would return the old one if need be. She said it's fine, but it would take 30 mins. Okay no problem, so we waited 35 mins and called back. The manger Melanie told us the driver just walked out the door and has to drop off a couple orders before ours and it'll be there soon. WHY HAVE I ALREADY WAITED 40 MINS WHEN I WAS TOLD 30, AND THEN HAD TO WAIT ANOTHER 20 FOR IT TO GET TO ME. We called and asked for a refund instead of keep waiting it's already been 2 hours. She told us she would have void it and recharge me for everything and I wouldn't get my money back for a week. When confronting her on this, because last time I had a problem to took care of it and I wasn't charged double for a week, she hung up on me. I called back and she had one of the employees answer and put me on hold for 10 mins, so I hung up and called back. He answered again and said he was the manager so my boyfriend took the phone and tried explaining the situation to him and she ends up taking the phone and yelling at him. She is VERY unprofessional and this isn't the first time we've had a problem with her. We got our cheesy bread and just threw it out because they're known for fucking with the food when things like this occur. If nothing happens to her Dominos will lose us as customers and we will let everyone know how shitty our expierience was. We shouldn't have to go through this, and we tried being nice about it and she was just rude as hell.
I ordered two pizzas total was $14.73. on 3-2-19. From store # 2453. I spoke with manager Jonathan. I told Jonathan that both pizzas were not hot and they were not what we ordered.
I asked him for a credit for two pizzas.
He answered"You just want free food"! I am a great customer here in Berea Ohio and in California. This manager needs ALOT of training. !
I not only want two pizzas credit but I want an additional two pizzas for the way I was treated by your employee.
My phone number is 310-502-9738
and my address is :P.O. Box 66
Berea, Ohio 44017
Thank you
Susan Galloway
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