Domino's Pizza Complaints Continued... (Page 3)390+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030
On 12/4/18 I ordered a pizza with my phone to pick up at 271 County Street Attleboro, MA 02703. i picked up my pizza and drove home. When my son opened the pizza it was not the cheese pizza I had ordered it was a pizza made with a white sauce which we didn't like. So I called the store and ask if they could bring me the right one. First they said yes and then they realize I lived in South Attleboro and couldn't deliver there. I said okay what can you do for me then. The gentleman on the phone told me that he would put a note in the computer to give me a free pizza next time I came. To just let them know when I came in so they could look it up. I said fine and called the Domino's at 250 Mendon Road in Cumblerland, RI 02864 and had them deliver me another pizza. I usually order there on the weekend all the time it's a good store. Today 12/18/18 I placed an order at the County Street store on my way home. I had my points for a free medium pizza so i used that and order another pizza that should have been in the computer as a free pizza. The manager said it wasn't in there computer and I would have to pay for it. I said no I will just take my free pizza and I walked out. This store on County Street is always making mistakes on peoples orders. Last week I was in there forgot about free pizza but i ordered cinnamon twist and they made me cheese twist instead they did catch this mistake but I had to wait for them to remake it. While I was waiting 2 other ordered where also wrong that they had to fix. I order from Domino's once or twice a week sometimes 3 times a week because my son only eat pizza but if they can't keep there promises I'll go to Papa John's, Papa Gino's or Pizza Hut there all very close and it make no difference to me. I would like a response back from you.
Kim A. Driscoll
This is the worst response from your end that i have ever seen before, earlier you only called me for the delays that happened before that complaint.and now you are not answering my call & rejecting my call.
coming to delivery i have ordered a pizza before 45 mins . the delivery have been done now.
Coming to taste of pizza, it's worse even .you have sprinkled the salt too much.
I work in dominos pizza store is03656.its a worst experience.they behave so worst.they don’t accept new anyone.they treat so bad.a guy assult with me.i did complain to general manager he didn’t took any action now he didn’t put any schedule on mine.
I ordered a pizza and never received it , when I called dominos back the worker gave me a nasty attitude
my son ordered some items at moes in dayville,ct He was told price and then asked if it would be more to add mushrooms to pan pizza. He was told it would be $20.47, he told them to skip. When I went there I was told it was $24.97- I said how could it be that if he was told $20.47 with mushrooms and he didn't get them. THE MANAGER THERE CURTIS GAVE THE WORST CUSTOMER SERVICE AND INSISTED THAT WAS IMPOSSIBLE.
I go there 2-3 times a week and have never had a bad experience like this at Dominoes. Curtis doesn;t believe that the customer is right and even though they made a mistake- insisted it was impossible.
I had a 50% off offer. It took almost an hour for the pizza to be delivered. Needless to say, the pizza was cold. Also, the pizza had so much garlic, it was barely edible.
At this time I am not sure if I will order again.
I am requesting a full refund of my money.
The Domino's store number is 8956 and the Order number is 286743.
I ordered from Store #4603 (Pasadena, MD) today, December 1, 2018. The tracker showed our food was quality checked at 4:37 p.m. However, our food didn't leave the store until 5:04 p.m. (approx. 25 minutes later). Our food arrived approx. 25 minutes after that. The food was cold and dry. I spent approximately $40.00 on cold, dry food. I called the store to speak to the manager and he refused to speak to me. He told the young lady that answered the phone to tell me that he was too busy to speak to me. The GM's name is Jack Peddrois. The young lady apologized and told me that she asked him to please speak to me and he again refused. I don't know what kind of managers Domino's wants in their stores but this is absolutely unacceptable. Part of a manager's job is to deal with customers, good or bad, hear feedback and make changes if things aren't working. I have never called a store for a manager and have them refuse to speak to me. Mr. Peddrois has terrible manager skills. My children and I love Domino's, however, this store will never get my business again. I am just blown away that this manager would have total disregard for a customer.
If using the Domino's app or website, if the company is going to advertise 50% off of online orders, it should be automatically taken off of the bill. You shouldn't have to search for a code when the order was obviously made online. I was charged full price for my order on 11/28/18 by the new Tyrone, Pa Domino's.
The Dominos on Pope (Fort Bragg, NC) restaurant, Upon opening my Chicken alfredo pasta their wasn't adequate amount of food in there. It looked as if I had a half cup of noodles, only a few pieces of bite size chicken and burnt cheese. The dish didn't even make it halfway up the tin. I paid full menu price for half of a dish. I now see the below for the attachment, I didn't think to take a picture, hopefully this doesn't happen again but if so I will know to take a picture and make a complaint. I would like for you all to make the employees aware that they need to put together the full amount of food when they prepare food.
ordered online out of state when the delivery did not happen called to see why pizza was not delivered to my 10-year grandson's house sent pizza as a gift for him. the person answered the phone at the Santa Cruz domino pizza on mission street 831-429-9955 ask about the pizza he stated no one answered the door when it was delivered I asked him if they would go back he said he was charging me anyway and would throw the pizza away. everyone was home the pizza must have been delivered to the wrong house or it was never delivered at all he charged my card 3 times said he cancelled the charge but it still on my account. he was rude to me and my family when they called about the fact they were home at the time of delivery. rude, disrespectful did not offer to correct the situation.NOT that it matters to you but we have order pizza in the past but NEVER again!
I live in Ridgecrest nursing home in Jonesboro Arkansas. We normally order 4-5 pizza's each week. I ordered 2 medium pizzas last night that were never delivered. I personally waited 45 minutes in the driveway reception area and nobody came down the drive; not one car. It took me 10 minutes to walk back to the nursing station and call the Domino's on 3000 blk of Johnson ave, zip 74201 spoke to Josh who said we weren't there so the driver came back. He said they called the Nurses desk at 2 different phone numbers and nobody answered, even though 4 people were at the desk. The people who were monitoring the phones said nobody called. Their jobs are also riding on their word. Th asst. mgr was going to charge me an additional $7 delivery fee and send me my cold pizza's They never delivered in the first place. It is impossible for a car to enter our 1/2 mile drive at night without being seen. 4 people swear the phone never rang. The driver lied. odometers should be checked on each delivery. In the old days pizza was free when later than 30minutes, The Domino's store didn't even try to deliver my pizza's; they should be free. By the way, $7 for a delivery charge is pretty high when the driver only needs go a few blocks. This was never solved. Josh and the assistant manager tried hard not to let me get a word in. Domino's is out as of now until this dispute has ended. Papa Johns deliver to us for less money; we will use them for now. Thank you for you're attention
My husband and I was at the Domino's Pizza in ST J VT #3231 while waiting for our pizza and cinn twist. we was very unhappy about the workers. There was a lot of fooling around and complaining going on one male was complaining about how many hours he had to work to get a good pay check and the other two was throwing pizza crust to each other and when making someone's pizza with it then we was watching the board when our pizza would be ready and it had finished and went off the board for about 5 min's we had to go up a find out about our pizza and the person behind us had to go ask about his pizza after waiting about 5 to 7 min's for his after it went off the board
I had ordered a pizza , garlic bread and churros by phone went to pick up items at fairfield heights dominoes , pizzas were ready 4 minutes after arriving which was good concidering i had only ordered only 10 minutes earlier . I noticed staff wearing gloves while handling food except for 1 person which ended up being a delivery driver helping the person cutting pizzas pack items while waiting for my churros i noticed as they came out of the oven he grabed them with his bare unwashed dirty hands and put them in the box and just clapped them clean and went to do a delivery , i made them make new ones i was absolutely discusted on seeing that let alone he is driving , handling moneys and then handling food without washing hands or wearing gloves
i placed an order to the westmont site at 1030 am on 11/8/2018 to be delivered by at least 12noon, it is 1249pm the driver never called the suite so I can come up and get the pizza, when I called the westmont at 856-854-5600 i was placed on hold four times and never your employee picked up. i spoke with megan several times before because the pizza was not delivered, she 1st said the oven is not working and the pizza will be delivered by 12 noon. no one called , when i called again your ruddest man ever with a heavy middle eastern accent picked up. i asked what happen with the pizza he said i was there i came back. i told him no one called, and i kept calling the office and no one after being placed on hold 4 times picked up the phone. i asked for refund he said i am doing that now! i asked for the store manager he refused and said we are too busy.
i asked for the manager he refused all three times.,
i work in huge medical facility, customers are treated with respect and not rudeness and with ignorance. this site of yours needs customer skill training. i am also placing this on facebook everyone needs to know the type of manners and unprofessional service it is received from your westmont site.,
We order 2 pizzas ...1 hand tossed and one thin crust....the thin crust was supposed to have x sauce x cheese onion green pepper bacon and pineapple. Well the thin one arrived with sausage green pepper ham onion pepperoni mushrooms. Not exactly what I ordered. No one seems to care at the store, oh sorry.....great customer service. 6366974745. Gave one star none lower. And to think we order from this location all the time. I am thinking of checking out Papa Johns
I received my med. pizzas and they were burnt so I called and had them bring me new ones - they were awful - crust was burnt and ham and pepperoni were over cooked and tasted old :-( --- they moved from Indian School to 12th st. and now it's not any good - wish I didn't have kids to feed when I was sick - wouldn't have had such awful food to feed them :-(. they are over cooking the pizzas - please let them know how disappointed me and the kids were - thanks .
Your service is HORRIBLE! I ordered a pizza and it took 3 hours to get to my house and was stone cold. I live 1 mile from the location, it is a 4 minute drive and the pizza was out for delivery for over 2 hours. I received a credit, but haven't been able to use it , because you get put on hold for over 30 minutes to just try to order. How can I get my $25.00 credit returned to me in cash. I am through with this company.
I went into Blackwood store in South Australia to order pizza and garlic bread for my sons 6th birthday party.I ordered 25 $5 pizzas and 10 garlic bread which came to $170.Then asked how much to deliver and was told $320.i think $150 delivery fee is a bit exhorbitant as it is only 3 minutes down the road.So now I will collect them myself and will no longer use Dominos for my corporate or private events.I hope this is an error on your part as am most disappointed with this service
Ordered online 2 large pizzas with light sauce..
When pizzas arrived, there was no sauce or so little sauce it was not noticeable visually not taste wise. Called the Dominos at 4606 E Ave S. Palmdale, Ca 661 265-7400. To complain.
I asked the employee if I needed to return the pizzas and was told no. MARCOS the Manager confirmed they would replace the pizzas and to give my phone number when ready to pick up. Tried to pick up pizzas and was told they could only replace 1. Gave me corporates 800 number which says to call where we ordered and ask for Manager to complain. I guess Dominos has all ends covered.. How soon they forget that not to long ago they were a dying breed. With this kind of service, can be back in that position again..
this complain is for the location of 4811 Lee Hwy , arlington va 22201 .
i order by phone 2 pizza one plain and 2nd one veggie but i received that in 45 min with peperoni instate and i am alergic with peperoni and
i called ask for the manager and no one comes to the phone to assist me , then i drive over and they are not busy at all was 3:30 pm and
i am very hungry due to type 2 , and manger very rude and telling me ya i remember you that you repeat 3 times and ask for the receipt .
then he given me running a round and i ask my money back and i will never order pizza from domino at all ...
i will never recomend any one to go or order pizza from 4811 lee hwy , arlington va .. thank you wafi
I live in Adelanto, Dominos is in Adelanto yet they live not deliver where i live, when i asked why not was told they only deliver up to Air express way, this is so friggen unreal yet your ad on tv shows where you deliver anywhere, some thing needs to change Thanks
My problem is I placed a delivery order at 11:23 pm on 08 30 2018 they get to me at 12:39 am pizza cold without my extras i paid for they wouldn't answer when i tried calling after the delivery left or before he got here i buy alot of pizza from them and if you pay for something that what you want right so if they don't like their job then they should close the business and stop taking people's money for something they don't stand by it really upset me to know that they think they can get away with this it is unethical and not honest see the delivery guy said he would bring back the thinks i didn't get but hasn't shown and gave him tip anyway something should be done
I called to place an order - they answered and then put me on hold for 10 minutes. I hung up and called back, they answered and then put me on hold again. After another couple of minutes - they finally took my order. I spoke to the manager about the hold time. The manager was not too concerned about it, she gave no apology and then tells me the hold time was justified because they were really busy and the fact they only had 3 phones and all were busy taking orders. The manager also said that the corporate office would agree with that 10 minute hold times on the phone is acceptable if really busy is the reason. The manager is basically saying it is ok to give bad customer service and not make it a priority if too busy is the reason or perhaps it never existed in the first place regardless of the time of day or how busy. I am very disappointed in this message, in the experience, in the leadersip or lack there of and in Domino’s overall. In closing, I am a weekly customer and spend approximately $70 dollars and deserve better - all customers do. Hopefully, this complaint will create positive change for the better and prevent it from occurring again.
The service at your tannum sands store is terrible, on a number times when going to store for a pick-up either the order is wrong or has not been cooked. Tonight was it for me , after ordering on-line and tracking it on my phone I go to the store to pick up and pay and am confronted with the young girl behind the counter on the phone trying to explain an order for what seemed like minutes,then when she serves me she cant find my order and tells me that there must have been a mistake and I would have to wait for another one.Noone in the store would be over the age of 21, you have kids under pressure trying to run a store.Disgraceful. And by the way I did leave the money on the counter.Not happy.........
brought enough Domino's to get a free 12" pizza called ordered 3 extra toppings and a root beer plus delivery they said it was $7.02 more when it got here the price was $20.48 I told the delivery driver they said $7.02 he said that was okay I said wait a minute while I called them they said they didn't put it was a free pizza and if I only had the $7.02 for the order this young man would of took it on his self to cover the $20.48 price I paid the full price but I live on a limited income I don't want your coupons or anything else but if you let them keep doing this you won't be doing much bussiness cause you lost min
you have a rather nasty person working in your Pekin Illinos store Lori not very clean has rotton teeth and a foul moth will not buy anything from that place Hi pizza hut
so I ordered a pizza tonight from monahans texas location online, I put in what I wanted and even went thru your online menu to delete peppers and asked for my pizza to be square cut and my pizza showed up with peppers and was not square cut, why do you give us options if your not going to follow them?The only reason I complain today is that I eat quite often at dominos and lately have been having multiple small issues, I am a paying customer and deserve to receive exactly what im ordering. its to late to fix as im on a busy schedule and don't have time to wait for another pizza tonight. today is 7-26-18, 9287 is store I guess, order number 211518
at 6:49pm I called the Atlanta Hwy store (706 354-1179) and asked them if they will delivered to 345 Hollow Ridge Dr. Athens 30607 & they said yes so I placed the order for 10 large pizzas to be delivered at 8:55 as my party was going to be over at 9 O'clok, at 8:36 I got a call from the Baxter store telling me that they got my order transferred to their store and will take 30 to 35 minutes to be delivered I told them it was still OK as I couldn't do anything else because i had my party going on already. I called @ 9:04 & the guy told me my order left the store 10 minutes ago, called @ 9:15 and the guy told me my order was on its way and told me they got my order @ 8:40 & basically was not their fault because I ordered to the wrong store. they delivered my order @ 9:40pm, they gave me some cinnamon bread twist for free for the inconvenience but some guests had left already.
I started this complaint by telephone but my phone is dying so I will submit my complaint here. On Saturday night 7/14/2018 around 9pm, I went to the Dominos at 3484 Boston Rd. in the Bronx. I ordered the 2 large pizza for $10.99, I ordered 4 pizzas, thats $22.00. The cashier told me the total was $40.00, I said that's impossible the tax is almost the same amount as the bill. He was nasty did not know what he was doing, could not tell me why the tax was so much, kept sucking his teeth and saying well that's what the computer says, I don't know, your bill is $40.00, over and over. I told him there is only a 8.25% sales tax in nyc and there's no way a $22.00 bill is going to be almost the same amount in taxes. Eventually someone else came over and rang it up and said it was $32.00. I complained to the manager about the first cashier arguing back and forth with me, that cashier even gave me the finger, and when the manager told him to stop arguing with me and go in the back he had a back and forth with the manager before he would go in the back. He acted like he was outside and able to argue with someone if he chose to.
After I left and got home I realized they did not give me a receipt. I was so angered over something so basic for a business which is to be able tell you what you are being charged for including the tax, and for any employee to know something is not right when they see taxes that almost totally a person bill, that's just common sense. They should know to ask for assistance rather than stand there and argue with someone over what obviously is a problem. When I realized they did not give me a receipt I was even more annoyed. If you have some kind of dispute with a customer about what you are charging them for that would seem to be the one thing you would want them to get a RECEIPT. I feel that the $10.00 in taxes I paid was to much, and I don't trust them because they had to deliberately not give me a receipt, doesn't the computer automatically print a receipt. What kind of deal is it to buy something for $22.00 and have to pay $10.00 in taxes. I want to make sure I was not over charged.
On July 11th at approximately 7:23 pm I went to pick up my order from Dominos Pizza located at 2002 Nickerson Blvd., Hampton, VA 23663. While paying for my order, I observed 3 employees preparing pizza without any gloves on which alarmed me due to sanitary concerns. Further, one of these same employees tapped the other on his back bare handed, then returned to preparing the pizza.
Please take the appropriate measures to ensure staff are wearing the proper protective gear while preparing food.
Last night(july 6th,2018) I ordered a pizza and sandwich. The problem was the pizza dough and sandwich dough was gooey. After cutting away some of the crust, I was able to get 1/2 of the sandwich down. Same for the pizza. This use to be my favorite place to buy pizza. I need to go back to pizza hut.
5819 Campbellton Rd SW Atlanta GA The service is terrible the customer service is terrible the pizza is terrible
Why is it so hard to order on line this has been happen alot. That's why I stop order on line period. I also try to order on line on cell phone still I was not able to order. So forget you also Domino's pizza forever good bye
I ordered a small pepperoni pizza to 5675 Lebanon ave. But I seem to not get the order and I ordered 3 times
Dominos never want to take orders after 12 am and if they do the waiting time is OVER AN HOUR even if you going to pickup! Ridiculous.
A driver comes past my house at least 2 times a wk delivering to a house past me but store says they have to meet me 2 miles away further in town because I’m out of area.
First time ordering from our new Dominos in Dunnellon, FL What a mess,, no system, lost orders, my pizzas over an hour later were found & COLD. . They had to remake my Dads sandwich again as they could not find it. Where were the apologies? Gift Card? Even a Manager? They made sure they got the delivery orders out. What was the Problem? They need training....Customers First!!! What was their issue??
To Whom it may concern:
We ordered from the Dominos on 500 North Henry St. in Alexandria, Va. last night.
It arrived burnt and cold and slicers were piled on top of each other. It was inedible! Order # 294828
In California when I order it's usually delicious!
I would like to be compensated someway!
I just ordered a pizza and wings from Dominos today. When the order got here I found the pizza was lukewarm well I am used to that about now as every pizza place usually delivers it this way so you have to re heat it.
What bothered me was the chicken wings. I ordered via phone and told them mild sauce this was that Buffalo hot sauce put on the chicken wings instead! I had to rinse off the chicken and recook it with my own BBQ mild sauce which he should have come with in the first place or no sauce whatsoever just not that buffalo hot sauce hate that and it is bad on my stomach as well.
Other then that was ok just not the lukewarm pizza and the hot sauce on the wings!
Order number 225106821 was placed with Domino's and PAID for by my direct debit card. Food NEVER DELIVERED, despite phone calls to my local outlet. I visited my local Penrith outlet the following day and was met by rude member of staff who would not issue refund. Referred my complaint to the website. I have done this and so far have only received one voucher for a free pizza, considering my order was for £23+ this hardly amounts to half the value of my order. Plus the experience of your most unhelpful member at your local staff and various emails via resolver website, I am disgusted with your service and customer care.
MY WIFE AND I ORDERED 2 SANDWICHES AND A L PIZZA. WE ATE HALF OF THE SANDWICHES AND MY WIFE WHICH SHE HAS THE CHICKEN SANDWICH FOUND A PLASTIC GLASS ON THE EDGE . I CAN'T BELIEVE THE PERSON WHO PREPARE IT DIDN'T SEE . VERY SCARE IT . WE THROW THE REST OF THE SANDWICHES AND THE PIZZA ON THE TRASH. WHO KNOWS HOW MANY PIECES OF PLASTIC GLASSES SOLD TO YOUR CUSTOMERS :(
DOMINOS DECIDED I WAS A CHILD MOLESTOR AND PUT SHIT LOADS OF SALT IN MY PIZZA AS WELL AS DELIVERING ONE THAT WOULD FEED A DWAFTH STYLE STEREO TYPE ASS . FALSE ADVERTISING AFTER REFUSING TO DELIVER, YEP........................................................................................SHLO
I order 2 pizza on lunch break and never received my pizza so I call the store back they say my phone number wasn't a working number ,I waited my whole break and didn't have any food
The last two pizzas I ordered came dry hard and Luke warm. I called and spoke with the manager about my concern and she wasn't sure how to handle my concern. At the end of our conversation she ask if I would like a credit for a future pizza and I state that would be very nice of her. She said she would put a credit under my phone number so when I called to order my pizza just tell them the credit would be under my phone number. I called today 3/16/18 to order my pizza and the manager said she didn't remember my conversation and she is good about putting in credits that she could give me a 5.00 credit that's all she could do because the credit wasn't put in the computer. The Dominos in question is located in Mt Pleasant, NC 704-436-1117. The manager I spoke with was working on 3/16/18 at 6:30p as I didn't get her name. Customer Service is less than satisfactory. Thank you for your help.
Barbara Newton, Concord, NC 28025
My name is Rafael Hernandez. I chose Dominos tonight over pizza hut because is closer to my home. I feel I made the worst decision today just for driving closer. I ordered a pizza with extra bacon and pineapple. When I went in to pick it up the bacon was almost unseen. I paid extra, and this happened 2 weeks ago when I ordered. I thought maybe it was just a mistake. The young man who helped me at the time was friendly and apologized. Today was a difference experience. The young lady who stepped to talk to me, was very bold. I asked her, " If this is considered extra bacon which I am paying for, what would it look like without bacon? HER REPLY WAS , WELL LESS BACON. SHUT MY BOX OF PIZZA CLOSE AND SAID, HAVE A GOOD DAY, AND WALKED AWAY. I am very disappointed how I was treated. I am a Retail Store Manager and this is not the type of customer service you give. This was at store in Lantana and congress. In florida. Just east of I-95. I believe is Store# 5169. Phone number is 561-533-0905. Order number # 331966. I ordered the pizza under my nickname Tony Hernandez.
I would like some to reach out to me ASAP. My number is 561-907-0151.
On the night of 2/15/2018 I used the dominos in Hope Arkansas and used a fund raiser card that was a buy one get one free , I understand that the way the card works is that I pay for the higher of the 2 pizzas I order . I ordered a large meat lovers add mushrooms and onions and a plain pepperoni , I was told the price was 23.88 and when I showed my card I was told the same order was 28.00 something . So I was lead to belief that it was cheaper to not use my card . I have never paid this much for this order in all the years I have been using these cards. but we were hungry and we live a hour drive away so we placed the order and waited our time when we picked up our order we were in a hurry and did not think to check so I made my hour drive home to find my pizza was raw and I had to recook it. this morning I called the store and reported this and was told yes I was charged to much and that this was not the first time it has happed with this employee. But was not offered any help on the fact that it was raw and over charged . I just felt this was something that you might want check in to , because this is the only pizza we eat .
thank you for taking the time to read this
Phone ordered Pizza and Wings at Dominos in Shawano, Wi. 2/9/18 picked up after work and was charged $21 + for two items that should have been $5.99 ea. Person who took order was very rude and seemed irritated with order. Usually very happy with service but not this time
I called the Winchester Domino"s on 02/08/18 to place an order of several pizzas. The girl who answered did not act like she had time to take the orders. She kept rushing me. I asked what specials for delivery, "we dont have any what you want? How much are 1 toppings ? "What Kind"?, pepperoni," 13.88 be there 30 or 40 minutes," I would like another," what kind," let me think..."hello you there?" what kind. "Forget it. I called papa johns because they had patience and asked if I would like anything else. Papa Johns didnt act like they were in hurry to get off phone.
I always order Domino's and usually they are helpful and nice. If i am paying for something i would like to get my whole order placed and not feel like i am an inconvenience to them.
The time was around 4:45pm
Worst service at any pizza place was Domino's last night! Took over 1 1/2 hrs, pizza was over cooked (2) brownies were literally BURNT(see attached pix) and cold as was the pizza. With tip cost me just under $60! I could have gone many places and got a good steak for 2 for the same or less! I want my $60 reimbursed! I deserve it LOUSEY service and PRODUCT!!@!
last friday did not receive delivery of my pizza order $48.97 taken from my bank waswrung and told order went to wrong store and you would refund my payment this has not been done please rectify and return my payment as goods not received thankyou fay goodman phone 035456430 nelson
One star is too many tonight. We ordered online, and it came 45 minutes late. 20 minutes after the online tool said it had been dispatched, we called the manager Gabby. She was very rude and acted like she didnt care. Then 25 minutes later here comes a sloppy tall high school kid to my doorstep. I asked him what took so long and he became immediately became defensive and copped an atttitude with me. Because I have had issues with the drivers lying from this Dominos before, I recorded the exchange I had with the kid on my porch. He went as far as to tell me and I quote... "shit happens" when i asked him further about what kept him so long, since my house is not even 2 minutes from Dominos. (I have the conversation if you would like to hear it.) He because very flippant and when he left, he left driving fast and carelessly up the street to Dominos. By the time it took me to put the pizza on the table, dail the number to Dominos, "Jacob" answered the phone. I asked for the manager on duty and I was promptly hung up on. I called back, and Gabby, Who was also not nice, as her tone was a i dont care tone once again, said sarcastically that she would speak to him after she got off the phone... Neither one wanted to give me the number to the boss, nor the name of anyone above them from the store. The first call, we were given a number to a Greg and the number went to a voicemail. These two people were not professional at all... It will be a really long time before we eat at Dominos, and when i cut and paste this on my fb, and ask everyone to share it, I hope they realize that no one appreciates service like this.
I ordered 2 medium pizzas with extra sauce online. After ordering, I seen the order details and realized that I had forgotten to put the toppings on the pizzas, and also forgot to put cheese on them as well. After seeing that I had already paid, I felt I needed to contact them by phone. A man answered the phone, and I began informing him of the mix-up. He seemed confused with what I was trying to tell him, He asked me to just order it again online. I assumed that he was going to cancel the previous order, but I didn't want to order it again until I knew that that transaction had been canceled. While sitting at my computer, I heard him asking another person whether they had already placed the order in the oven, which was followed by a yes. He then proceeded to ask me, "So, what did you want instead of the pizzas?" I told him (after already informing him multiple times) I still wanted the pizzas, I just wanted to call and make sure that the toppings were on the pizzas and that it did have cheese. After a few moments, he then repeated the pizzas back to me followed by saying, "we will have it out to you shortly." When he repeated the order I noticed that he did not say extra sauce, so after he was finished naming the toppings I said "and extra sauce." After getting off of the phone I received a phone call from a girl, who claimed that she was the GM of the store, and she said "I do not like the way that you spoke to my employee, you sounded like you were blaming him for the online difficulty. I just wanted to say that was very rude and disrespectful." I first informed her that I did not recall being disrespectful in any way, and I asked her what I had said that was disrespectful. She sounded as if she misread the situation, but continued to throw accusations. After she tried to complete the phone call, by saying that I should come in and order. I told her that I no longer wanted my order, and I wanted it cancelled. My fiance then, went to the donimo's location and asked for a paper receipt and spoke with the manager, who was laughing at my fiance's expense.
We will no longer be doing business with Domino's Pizza due to this incident. We feel it is absolutely unprofessional to call back a customer to insult them with beyond wild accusations, thus ending in a cancelled delivery order.
My children called store #3486 to order pizza because I was working late. After 1/2 hr, the children called back to find out how much longer it will be for delivery. The worker left them on hold for 7 mins then hung up. The workers were heard in the back ground saying "f**k her, let that B***h wait. This language & behavior is unacceptable, especially if we, as patrons are willing to utilize your store. They then got in a cab to go pick up the food. When they got to the store the worker refused to service them & even turned his back to the counter. My daughters did not deserve this service, nor does anyone else. It wasn't until they said they would call their brother to address this disrespectful worker, that they were given their order: 10 mins later. When the girls got out of the cab & went into the house (which is only 11 blocks away) the 2 pies were cold & not what they ordered. They were instructed by me to not return to your store EVER!!!!
On December 18, 2017 I placed an order through my Domino's app for $33.13 My kids LOVE Domino's and we patiently waited for our order however 2 hours later if finally came and we were not a happy bunch. I watched the app because it told me our pizza was on it's way and we live right down the street. After waiting about 30 minutes I called and the girl told me he was on his way which wasn't the case because we waited about another hour. The delivery boy got to the house and told us that he had to wait for a jump because his car wouldn't start and he never left the Domino's parking lot. Why didn't the girl who answered the phone let us know that because we would have just went down to pick it up because the kids were starving at this point. The food we ordered was cold and my kids were not happy because it didn't taste good. I called back and spoke to someone who I thought was the manager, explained what had happened and they advised I would get a full refund. Well I never got my refund so I made a complaint again and never heard back from anyone. Like I said we order from here a lot but with this kind of service I have been taking my business else where. I will consider giving this Domino's another chance if I get what I was promised which was a full refund of $33.13
to whom this may concern,
I'm a long time customer of dominos and currently reside in Stoughton ma 02072 which we would order from your canton Massachusetts store near cobbs corner. literally 85% of the time I order from there somethings wrong. just as recent as last night. placed an order for delivery which I usually pick up because its always wrong. placed order at 730 pm was told a half hour for delivery. I used the tracker on my app to make sure everything went ok.at 7:49 it said it was out for delivery. I live 6 min away. 830 I called and asked where the driver was because food was still not delivered after 40 min on the road. employee stated we are waiting for your wings because it keeps on going out with the wrong orders (which this has been an excuse many times before). so I said I want a new order since my wings and pizza have been sitting for over 45 min now which would be cold , employee Alex said no its still a little warm and ok for delivery. so of the last 7out of 9 times ordered this has gone wrong with food having to be comped for the huge inconvenience. I'm not the only one because when I'm there waiting for my order there is also other people there with the same issue. There is no way this store is going to last with such and under performing staff or something within the company needs to change. good luck with this store because you need it as I don't see it lasting another year. after many attempts of being a valued customer i believe you have lost me and probably many more from the people I have spoke with in the store with the same issues.
while waiting to pick up my order, I watched as a worker prepared a pasta dish.
She was not wearing gloves , This made me ill. The food I was buying only the chicken
was for me, to share with someone else. So I asked ,"Do you not wear gloves?" The casher
without a care said, "no". My concern is ,its flu season: even not its a fast food restaurant, please.
I couldn't eat, the thought of it. I feel even worse not telling the others. They were starving, when I walked in they started
eating. GLOVES are a necessity. Something should be done. This took place at 12317 Old Halls Ferry rd.@9:30pm, my total was 23.75
under the name of Carter. I really believe if people knew their food was being handled like this , they would not buy it.
Your app is awful. Why can’t I just go on there and see what is on a specialty pizza? Or price your items? Why do I have to ORDER and say Delivery or Carryout if I do t even know what I want. Major turn off I’ll order elsewhere.
i order a pizza they made it wrong i call them about it they told me i would mail me a gift card 5 day later about it the manager would not talk to me was told to call the office call the office 10 times left messages never got a return call got a email from a nick lane said he was a gen. manager for Kokomo area said he send too sent one said 3 to 5 day its been 12 day now nick wont email or talk to me i feel its a joke to them and they don't respect their customer only their money
if i cold give this zero stars I would. I had my friend over and she took my phone to call dominos to ask the # for our local pizza pizza because there is no dominos around us, when they answered the phone it sounded like a male teenager. my friend then prosodies to ask what the # for the pizza pizza is and the worker says with a lot of attitude "are you serious" my friend then says "yes we don't have a dominos around us" she then hangs up. about 1 minute later we get a back from your company asking if had found the number and i had answered and said "sorry my friend took my phone" the same teenage male then said "oh yeah sure they did" at this point the male was very rude and then hung up. this is horrible serves.
The last pie i ordered was the only bad pie ive gotten in a ling time. The crust was super dry hardly any cheese and i asked for extra cheese and mushrooms didnt get any extra the sauce tasted like it wasnt cooked.
I phoned 131888 voice put me through to wrong store, i asked for miami & got mermaid which i had know idea at the time of ordering. young male who took my order said 30 min for delivery, after 50 min i then called to find out where pizza was. my pizza was stone cold, didnt taste nice, crust was rubbery, very dry & my desert was hard as a rock i couldn't eat.
I placed an order on 12/13/17 for total of 4 pizzas brownies and beverage online. after I placed order I called the store and requested my second order be delivered to the same main address the female I spoke with said sure no problem. after almost 2 hours I called the store to see what happened to my order, I was told by a manager that they were backed up and my order should be up soon I verified delivery address again. After another 45minutes the driver showed up with 3 ice cold pizzas and 1 pop. I asked where the other order was and he said 'I only have what's written on box and left it at that. he had no customer service skills what so ever. I called the store and again spoke with a manager , told him about the cold pizzas and the missing order, he said he would personally remake the pizzas and find the missing order. (these were already paid for online). After another hour and 15 minutes I called the store and spoke with a different manager who knew nothing about the situation and said the manager I spoke with was gone! She offered no resolution so I told them to refund my money! by this time it was 9p that's 4 + hours, I had to get something else to feed my kids . Nobody at the store has any skills for keeping customers. This is by far the worse experience I have ever had .
Just had mixed pizza it's the worst I have ever had from dominos I have had better from Aldi or lidl
Hi I work at the Monroeville store up on William Penn highway Im only filing this complicate because I had one day left on my 2 week notice and he told me He don't need me anymore because I got a new job and I wanted to finish my 2 weeks and he told me no and for the time I worked there he called me fat to my face and I'm German and he made racist comments on me saying that I should do the Hitler salute to the inspector and say welcome to domino's I felt so disrespected when he did that and at the time I didn't want to have problems at the work place plus he picks on everyone up there if they don't do what he wants he cuts there hours he'll send them home early take away days and make sure they get the worst deliveries thank you for your time and I no nothing is probably going to be done with the GM mozi but he doesn't deserve to have his job all I can say is when Kevin was in charge the store ran perfect.
I ordered a pizza and boneless chicken nuggets about 830 pm. Pretty sure it was 8:33. At 9:54 no delivery yet. Called several times. Was told the last time there was only 1 delivery person and she left the store with 10 orders. Crazy thing is I was only about 2 miles from the store. The man I spoke to the last time informed me that his delivery time was around 3 hrs. That would have been nice to know upfront. The overall score for dominos is a 1. Something. It would be lower if people could give a 0. Its not the food. Its the service. If you don't correct this problem. Your business will eventually close. Do you care? People are taking the time to tell you. What are you going to do about it? I won't order from you ever again. Sorry if I have typos my vision is bad, and I still sent this to you. PLEASE do something to correct this! Is customer service a thing of the past? Surely not.
I placed an order at 12:20 and was waiting for the food: pizza and pasta. It was already 1:30 and called the store and food was still at the store. The reason they gave was that they didn’t have enough drivers and that it will take them 30 minutes to deliver the food. I cancelled the food, very poor service. Store number is 6585 in Mission, Texas. My order: 1088421 under Mario Campos.
While back it took over 3 hours for a very rude delivery driver to bring our pizzas so I asked that he not deliver to me again. This evening I tried to order from the wellston store again. The manager tells me that the rude guy is the only driver. So I said he could deliver my 3 pizzas if he could be on time and not rude. I was then basically told NO. She told me I would have to come pick them up. Since that's not possible I asked 4 him 2 deliver 2 b told NO. Lost the business of a family of 14.
I irder a large cheese extra cheese they charge me eighteen dollara an brought me a mediyn cheese pizza qith no extra cheese . i ask the delivery guy qhata this. He replied i dnt kno i aint a cook. Rude. I gave him 20 bucks for a med cheese pizza qhen i turn around he was runnun to hus car. No change. He kniws a med pizza is 6$. No change an he didnt ask me did i need change. I am so disgusted.
I got a text on my phone 3days ago.telling me I had enough points for free twist bread.Today I ordered 2 med pizzas on line,i called and explained about my free twist breads the worker said ok we will have them ready when I pick up my pizzas.i went to pick them up and the worker said he didn't know what I was talking about. another female worker ask me questions I explain AGAIN she looks on her register and she says well I guess if you say so you can have them but it will 20min.i told her what the other worker said about them being ready and she said well like I said it will be 20min I was very upset if your not going to honor the free bread then stop sending me text.i am very disappointed..been a regular customer but not happy with service lately.
Girl at the counter was sarcastic and rude when I asked if the crust style was correct. I was missing toppings and the pizza was soggy. I haven't ordered from Dominos in years and I should've kept it that way. Tried to call the store and kept getting put on hold. Horrible food and service.
today at 20-10-17 at kalwar road jhotwar jaipur
my order no is 287 time evening 9:11 but till 9:45 we not delivered pizza
4-5 time i request for pizza but he si not responsible for pizza in your store
i literally very upset for this kind of your store
gentalman name is mr ganshayam
he did not give us that bill
so please resolve this case
I went in to order my pizza at 10 pm to be delivered at midnight., at 12:30 am the pizza was still not here. I tried calkungband no answer. Finally at 12:45 am they answered and told me my pizza was on the way. . Yes I was upset because the manager said sorry there's other customers not just you but I specially went in to store to have my pizza delivered at midnight. Then she said I was being rude and she was the one being rude. So I told her well just refund my money and she said ok and hung up. This is bullshit how they treat customers because they don't have enough staff on hand . And I never got my money back.
When Domino's came out 30 or 40 years ago Or whenever,That was the best pizza that I think I've ever ate .I stopped at 1 of your locations on 10/ 12 17 I Got one of your specials for $7 99 1 large pizza With 3 toppings .I was able to eat 1 slice, could Not eat anymore due to the fact it was nasty .I tried giving it to my daughter and she couldn't eat it either remind up on a pizza away. When you guys 1st staredt out the sauce Is what made your pizza .Somewhere Throw the years you changed your Sauce Which in my opinion is just nasty I will never buy another pizza from Domino's. PS trust me I know my pizza .
base was not baked properly
seasonings and chilli flakes were not provided
very very poor service.
The thin and crispy base was tough and rubbery. As it went cold the tougher it got also lacked flavour. You had the best base WHY CHANGE a GOOD thing . Sorry but we were very disappointed.
We ordered our pizzas and were told it was going to be 45minutes for the order to be delivered. After an hour and half we still had no delivery we called and were told it would be arriving any minute after another 45 minutes we called again and were told it had not left the store when the pizza finally arrived it was the wrong style. Please make this right. Thank you for your time
Ordered by phone .GOT to Domino's in Webster Massachusetts pizza was not how I ordered over the phone mistakes happen happens all the time I get it!!! NOW I'm tired after working all day have to wait for another Pizza Tony didn't say sorry didn't care !!!! that speaks volumes to me !!!!ASK the employer Tony if he would add Winsconsin cheese on my pizza without charge because now I have to wait for another Pizza. Tony told me I'm only paying 7.99 for this pizza it's going to cost me MORE. I said are you serious I have to wait for you to make another pizza that you guys messed up and now you want to charge me more !!!!Tony told me to Exit the Pizza shop ! !!!AFTER I already had paid for the pizza before I even got it. they messed up on !!!! I'm WAITING for !!!!VERY rude and very disappointed!!! and which I don't order from this Pizzeria !!!I've been in Webster 17 years. I probably ordered Domino's three times in my life.I thought I would try it and this was my experience never again he does not need to tell me to Exit the store !!!! When I left Tony told me not to come back. No worries Because I will not be back .
.ME as a customer representative for 30 years,I would have gladly gave Wisconsin cheese and my apologies!!! someone that waiting because I messed up .Tony I don't know the last name very rude and not should be representing this establishment. Too bad that's how you lose customers that's how you go out of business. I did Express to him I will make a review and complain to corporate because ,this man was very nasty and all he cared about was the pizza was 7.99 !!!!!!that's not the POINT. I will not even ggive one star.:-(:'(
Every time I order extra toppings most the time double toppings I never get it but yet I get charge for it ! I just started ordering from Domino’s again this year and the reason I stopped in to begin with is because you could never get extra items but we’re always being charged for it. I was giving it a second chance and now I’m fed up again every time I order extra toppings it’s the same ol story . I Think maybe this is how they make a profit by ripping their customers off . There is plenty of pizza places around I just use dominoes to try to save money since I have kids but I give up I will not order from Domino’s anymore. A bit of of advice to whoever reads this if you order from Domino’s don’t order extra toppings or double toppings because you’ll get the same amount as the normal portion so save your money!
First of all DO NOT TELL ME TO COMPLAIN TO THE STORE THAT SERVED ME,cause it doesn't do NO GOOD!! 2) I'VE been a valued customer for over 3 years.But...the past 3 orders,my company n I thought the pizza tasted old,n cold!! 3 frickin times! You don't value your good customers,then fine,I will order else where.If you do value good cust.service,than show me!! Completely fed up!!
was put on hold many times, went to the the Berea ohio store to voice complaint , was told that's just the way there system runs. found this to be unsatisfactory ,do not know if we will ever use this service again
I ordered my 2 pizzas 6:30 Pm on line September 9, 2017, and wanted to pick it up at 7:15. When I got to the store, the customer service rep, said it was not put in yet. I said I ordered it 45 minutes ago and asked for a 7:15 pick up. I ordered on line. She told me they would not put the order in till 7PM, it was already 715, I told her that is why I ordered it online. She said they were "busy" and it would be another 20-25 minutes. I went back in 25 minutes and the pizza was ready, but I only received 2 toppings, instead of 3, and hardly any sauce and cheese, or peperoni. It was put together too fast and mostly bread. we did not eat but about half the pizza and threw the other one away. I want a refund of $17.10 as the pizza or service was NOT up to standard. The rep said we have a hurricane coming, I said then you should close rather than treat your customers poorly. She just said, there is nothing I can do about it, then asked me if I had any quarters as they were low. Please fix this or I will be forced to go to Pizza Hut or Little Caesars. . Thank you
I ordered pizza online for pick up and after 10 minutes got to the store and they hadn't started it yet and told me it would be 8 minutes. Ok, they were busy so I sat and waited. The board said after 8 minutes that my order was ready so I stepped up to the counter and no one acknowledged me, so I asked to all there could I get my pizza order. The employee closest to me looked at me and then walked over and started making pizzas. I asked again and a fellow told the guy that ignored me to get my order that was just sitting ready to go. I asked him why he ignored me the first time and he ignored my question again and walked over to make pizzas again. I asked him his name and told him I was lodging a complaint. He said his name was Nick,I asked for his last name and he said Nick again. I Said your name is Nick Nick and he ignored me and went back to work. I told him in a calm voice he needed to work on customer relations but he sneered and ignored me.
We eat here a lot but there are plenty other pizza stores here.
I was hold for 20 min to find out the we to2 had to wait hrs out.my entire bible class went hungry.that makes me believe that cant believe in dominos .Im not sure what else to say but disappointed Brian Trott
After 2 hours waiting the delivery the pizza just arrived cold and no response from the branch when i called them !
Friday, Sept. 1st I placed order over the phone to be delivered, 2 pizza and wings at 4:39pm. Was told 45mins by female voice. Dominoes Pizza, Clarkson branch, Brooklyn, NY. At 5:45pm I called back it was over 1hr. Female voice was very rude and hang the phone up while I was talking. I called back for manager, the same female voice answered. The pizza came @ 6:15pm. Service is poor.
Loyal Domino's customer.. On 8/29/17 I placed an order totaling $25.58, unfortunately I was charged twice on a debit card. Returned to the store of purchase and show them my online bank statement with two purchases in the same amount from the store. On their end NOBODY knows what's going on but my bank statement says it all. This will be my final time coming to this store. I've had to even call the bank to let them talk to them.. I'm a very unsatisfied customer right now
I purchased a large 2 toppings pizza from Domino's Pizza 705 Grove St Ste 100, Fayetteville NC 28301. I've always had excellent service and pizza from Dominos until today. My family dinner was ruined they deserve negative stars and should be ashamed of themselves for serving a pizza like this to the public. This is the worst pizza I've ever tasted. My family wouldn't eat a single bite as the appearance was sauceless, and dry. I ate one slice and could not eat another.
I called the manager Mandy is her name and explained my situation. She said I should have checked it before leaving the store and with and negative attitude. She was very short with me as I expressed to her my disappointment of this substandard pizza. I informed her I will be bringing this pizza back tomorrow on my way to work.
I ordered chicken Alfredo w/extra chicken & sauce. It didn't have extra chicken out sauce. I got a free pasta after I spoke with April. The next pasta was also incorrect. When I called the store, the manager (Deandra?) put Amanda on the phone, who fixed the pasta. April's voice & tone were RUDE & she implied that I was a thief & liar, saying 'this is the last free pasta you will get'. If it was correct the 1st time, I NEVER would have called & complained! I was never RUDE, but Dominos staff was Very RUDE! I asked for a refund & was told to contact 1-800 DOMINOS.
The location on sanjose ca on tully rd a guy on Sunday night wasn't using a proper uniform not hat he's long hair touching it frequently and the worst of all he's spitting many times on sink... And wasn't identified bacause not wearing a name tag.
On April, 05 2016 at 12:00pm I called Domino's Pizza at 714-6376111 located at 5595 E Santa Ana canyon rd Anaheim, CA. I spoke with the manager and i ask for large pizza W/ Pepperoni black olive & Jalapeno Peppers he said it will cost $15.31 for pick up. I ask him about large 3 topping for $7.99 he said it's $8.63 and will be ready between 25-30 mints for carry out after I picked up my pizza it looked very bad all my toppings were at the center, not to mention how rude was the manager.
On March 29, 2016 at 5:40 pm I called Dominos Pizza at 714-525-5811 located at 122 W. Commonwealth Ave. Fullerton, CA and actually I asked my son to place the order. He is 16 years old. He spoke with Joanna and she hung up on him. He called again and when he asked her to repeat the specials, she hung up again on him. This was absolutely rude. I called for the third time and asked her why she hung up twice, she replied that she couldn't hear anything, which it is a lie.
Then I said I want to order for delivery and she put me on hold for about 5 minutes then hung up on me. I called again and I asked her not to put me on hold but she not only put me on hold but transferred me to another incompetent employee named Jose. He placed the order and kept repeating the order wrongly, at the end he said I would get the pizza in 30 minutes and he was going to hang up when I asked him, "are you going to ask me how am I going to pay for the pizza and wings?"
I gave him my credit card number and he couldn't write the right numbers. I was very frustrated so finally he charged my credit card. my sons and I waited for 45 minutes and called again, Joanna put me on hold again, made me wait like 5 minutes and I have to call again, I asked her again not to put me on hold I just wanted to know when I was going to get the food and she said 'I DON'T KNOW" can you call the driver?
I asked, she responded HE DOESN'T HAVE A CELL PHONE, I couldn't believe what she was saying and I told her that I was having a really bad service and she was being so rude I was going to complain with the manager, she says go ahead his name is Jose. I hung up and then I called again to cancel my order but another lady named Leslie answered. When I asked her for Joanna she said Joanna was in the back. She asked me why I was canceling and I explained, she apologized and she told me she would call the driver. I thought he doesn't have a cell phone, I told her, then she put me on hold, again, and later she said "oh yes, he doesn't have a cell phone." Who in the world doesn't have a cell phone working as deliverer? that is NOT credible. Then Leslie apologized and said I could keep the food since the driver was lost somewhere and that they were going to give me a credit for $5.00 dollars.
Today in the morning, I called to speak to the manager Juan and the lady on the phone said he wasn't there and he will come in the afternoon, then she asked my name, when I told her my name she asked me in a way rude, "what do you want?' why do you want to talk to him?" I asked her "are you the manager?" no right? she said no, but I need to know why are you looking for him, she replied. That was very rude? What kind of employees does this store have? I told her I did not need to tell her anything that I was going to call back in the afternoon. I did, and the incompetent same employee Jose said that Juan the manager is not there and when I asked for the manager last name he said why? we are busy and he hung up.
By the way, the pizza and wings that I was supposed to get, NEVER ARRIVED. This means that indeed they contacted the driver to cancel the delivery. Please I am very upset and frustrated for the horrible service, rude employees and an imaginary "manager" this STORE #7846 has and for the BAD experience my kids and I had when we were expecting to have a nice family time waiting for the food that NEVER ARRIVED.
On March 11, 2016, at 7:57 AM CST, I was sent an email telling me that my Domino's Pizza Profile had been successfully updated (even though I did not update it). Someone hacked into my account and changed my email address. Here is issue number one: If someone knows or guesses your password, they can log into your account and change your email without any type of verification. This is a HUGE security issue! It should not be that easy to change your account email.
I tried to log into my account with my current password and using this new email and, of course, they changed my password as well; I wasn't able to log in. I called Domino's customer service number (provided in the email) and reported the issue. I had to give all types of personal information (oh, NOW they try to care about security). They said that I would receive a notification once the issue was resolved, letting me know that my account had been fixed.
I can't remember if they said my account would be reset or closed but either way, here I am 12 days later, and I still have not been notified; the issue still remains. Here is issue number two: I have personal information on my account (address, phone number) as well as three credit cards attached to the account. That is enough for someone to do some real damage! Yet they could care less about that and are taking their sweet time to resolve this issue.
In the meantime, I've been contacting them and sending out warning messages to other customers on Twitter. Twice, I've received the same, generic copy and pasted response from them in a tweet. They can't even give me a personal response to such a serious issue?
Three times, they've told me to contact them via a form on their website and they attach this link: http://bit.ly/dpz_cares. How ironic that it ends with "dpz_cares" because obviously, corporate does NOT care. Here is issue number three: The first time, I did fill out the "Contact Us" form (via that bit.ly link) (that was on March 11, as well). However, I have NOT received a response to THAT inquiry either. All I received was a generic "Thank you for contacting the Domino's Pizza Customer Care Team. We have received your additional comments and have reported them to the appropriate person." This was at 8:47 AM CST on March 11.
I replied to the auto-response email received on the 11th and received another auto-response on March 12, 2016, 5:29 PM CST, "Thank you for contacting us at our World Resource Center. As one of our valued customers, your concern is extremely important to us. I have reported your comments to the appropriate department for review and I am requesting that you are followed up with as quickly as possible."
Apparently, they're very confused regarding the meaning of "as quickly as possible." What does it take to get a response or to get help from this company? Their customer service is a joke. Their website security is a joke. Their social media managers are a joke. To top it ALL off, I had a free pizza on my account (probably why it was hacked in the first place) and I'm sure that is gone and will not be given back to me.
I've also searched for others on Twitter who may have had a similar issue with a hacked account and indeed, I found MANY others with the same issue. Some people said it took weeks to get help with their hacked account and others never got help at all. You, Domino's, should no longer be in business!
My nieces (15yrs old) ordered pizza on Monday, 2/8/15 from the Wheatland store - Dallas, TX via phone. They asked about the specials and were told there was a special for 2 or 3 toppings 2 pizzas for $12.92. Honestly, the toppings are not the concern. The order was placed but when the driver arrived the order was wrong. The driver called back and informed the clerk on the phone that the order was wrong and he offered to bring back 2 replacement pizzas. He accepted the money (cash) and left. (During this conversation I was in the home but he did not see me. Yes, I am an adult over the age of 21 year old.)
Thinking we had enough time before the delivery of the pizza we attempted to leave and go to the store however we met the driver a female a few houses down. The delivery was for 7510 Ashcrest Ln. Dallas, TX 75249. I turned around and two of the girls got out of the car. The driver had the pizza and requested additional money. The girls informed her that the pizza was paid for. She stated " I was told you were going to say the pizza was paid for" at that time I informed her that yes the pizza was paid for and she gave one of the girls the pizza. We discovered that the second order was also wrong. She wanted to know if they wanted to place another order at that time I informed her to just let it go. She then stated she is just the driver.
The next day one of the girls received a text stating the money was owed and if it was not paid Dominoes would be calling the Police. Several calls were made to the location by their grandmother Rose Henderson. She spoke with the manager on duty and was told to call back and speak with the GM after 4 PM the next day. She called back and after a lengthy conversation and disagreement of the details and happens the manager said he would just credit the amount. He did admit to sending the text and that if the driver does not collect the money, all monies are taken out of the drivers pay. Question why would a driver deliver pizza without the customer paying?
In my opinion was very un-professional due to no name or number was left. However nothing was received in writing that this issue has been resolved. I believe the drivers are attempting to scam teenagers but this time they made a mistake a legal adult heard the call. heard the conversation when the order was place, over heard the driver when he call back to the store and talked to the second driver. If the pizza was not paid for why would the first driver leave it. Better yet why did the second driver leave the second pizza without taking any money. I wanted to bring this to your attention. Hopefully this will not happen to another family.
I'm writing this complaint in reference to a unpleasant experience I received from one of your franchise location 10081 SW Nimbus Ave Beaverton Oregon 503 626-3030. I call placed a direct order with one of the associates who said it would take 30 to 40mins for delivery. After over a hour I call back only to speak with someone who was very disrespectful and after a few words she hung up on me stating I was being rude, not true! At that point I was up set and decided to stop by the store a visit to discuss with the manager my concern of that conversation with the young lady who hung up on me the manager. I spoke was Hannah whom unfortunately appeared to be irritated of my complaint. I deal with unhappy customers all the time and there's way to handle escalated unhappy people I do hope that in the future.
My sister called an order in at 6:16. They said they deliver to our address. They took the money off of her debit card, then told her that they don't deliver to our address. I caled back to speak with manager at the teutonia location in Milwaukee, WI. I asked his name, which he didn't give me an had a unprofessional attitude.
I have been waiting for two phone calls from Domino's Pizza Morisset store one was a year ago the last time was two weeks ago. My complaint is about your thin and crispy. When I contacted your Morisset store I was told that's the way they come and that's that. So could you tell me why do you call it crispy when they are floppy and tasteless. Could you not the Morisset store please contact me I have had no customer service from that branch.
I called dominos on 1/19/2016 at 11:10 p.m. They told me their ovens are down the exact same thing happen last week. Last week they told me they were closed at 11:20 p.m. on a Friday. I believe your employees are getting paid for sitting on their ass and I would like for it to stop. I also had your manager phone number I called him he told me he would do something about it when I called him last week. Obviously he didn't.
This is my fifth instance from the hyde park location in Brunswick Ga. The owner doesn't see fit to hire or have available help. The managers and remaining staff here have repeatedly been apologetic for their carryout's or deliveries (both over 2 hrs) shortcoming's. One situation with the manager only working was with 36 orders outstanding on a Wednesday. I realize good help is hard to find but this owner (also owns other dominoes franchises) obviously doesn't care about your image and this has been continuing for several weeks now. Please straighten out his franchises or withdraw them from his oversight. Its killing the customers and your name.
order pizza from the state Avenue dominoes from Kansas City Kansas quite often at my place of employment Bills 32. I have never had any issues I’ve always had really good customer service with everybody until last night. Last night an hour and a half went by my pizza had not got a ride I called them they said it be another 45 minutes and then it still never arrived and it was past midnight by the time that I had a chance to call back and obviously the store was closed I am highly disappointed in this customer service I had a bar full of people that were wanting pizza
Wow! I can’t believe the service tonight. We ordered a pizza for delivery and watched the delivery person leave our neighborhood without delivering it. Someone had called but we didn’t recognize the number so we didn’t answer. I called the store and when I asked where the pizza was she insisted that it wasn’t out for delivery and it was there with her. I said it was noted as delivered on the app but she just kept insisting that it was there. I asked if it was out for delivery and returned to the store she only would say that it was still there. I asked if it had been out for delivery and returned to the store was it going to deliver cold? She only said that it was under the warmer and it would be fine. She said it was going out with the driver on her next trip.
When the driver showed up she went to the wrong address. This is normal so no issues there; however, she confirmed that she’d been out earlier and went to the wrong address. So the person who answered the phone danced around my questions and lied. After I paid for the pizza - yes, paid for it - I took it inside and it didn’t travel well. It was all over the box (lots of miles on it!) I called back dominos and got the same person. I told her it was unacceptable and she proceeded to ask me what was on the pizza because she couldn’t pull it up!?!? I told her that the driver confirmed she had tried to deliver it earlier. She didn’t acknowledge any of my feedback and I expressed my frustration with that. She insisted she was addressing my frustrations but she was only listening at best. There was no concern that she lied to me. She did make a large instead of a medium but not until after she asked what size we ordered...because she couldn’t pull up the order. As I listed off the ingredients she got frustrated with herself and started to cuss on the phone. After all that the second pizza arrived an hour and a half after the original order was placed and it came without the chicken.
No call, no apology, no refund.
Dominos pizza in Greenwood Miss. has the rudest employees you has ever seen.They speak to the customers so rudely. They don’t give you chance to tell exactly what you want, will put you on hold and never return to the phone.
I hav ordered online from Dominos/Ridgeway Va, and 5+ times they have fouled the order up, and the same way. I order a meatza pizza and add a few more add ones. When the order is brought, it is delivered with only the add ones. I have talked to mgmt about this, and they always promise to do better next time, and make the same mistake again, as I wait on the replacement pizza as I write this. 4 times I had company, very embarrassing. Now that DoorDash is here, I will think twice before ordering through this location. Perhaps retraining is in order, from mgmt down.
I have noticed that the Dominos in Gainesville Florida is starting to slack in the services. I have been ordering all the time and they are now messing my order up. They miss stuff I have ordered and not receiving my order correct.
Order pizza a bread stick they wrote wrong address down so they called 1 hour later told me they can’t find my house so I ask if they was gone make another order they said yes butt never did brought the cold pizza this is Waynesburg pa 15370
When I order a large pizza for carry out. I specifically need to ask for the manager's special to get the price onthe Marquee. Ridiculous that I need to ask for the "special". Its right outside blaring! No, I want to pay for the more expensive one. If I order delivery for the same pizza is over twice as much. PLUS a delivery fee. Drives me bananas.
I order from the Oakhill west Virginia Domino's and everything was horrible! The food was cold when delivered the lettuce for my salad was slimy. I wanted a refund but they wouldn't issue one
My contact information
called to place a order for myself and co workers when I placed the order the person over the phone asked if I was in a room 229 I stated no and gave him the address again and also stated that I was in a certain building he stated ok and that my order would be delivered in 45 mins I thought nothing of it and continued to work when I noticed a hour and a half later that we hadn't received our order my co worker called back to the store now I supposedly got a different person who claimed that we hadn't placed the order then stated it was for room 229 when I started to tell him he was mistaken he was very rude and even called me rude bottom line we didn't receive our order he then hung up on me when I called back he claimed to be the manager and began to shout on the phone I will never spend anymore money with such a rude company especially when I haven't done anything other than place a order with dominoes pizza east brainerd rd Chattanooga tn very rude customer service
YOU ADVERTISE PIZZAS FOR $7.99 WHEN I BOUGHT MINE AT BRENTWOOD THEY CHAARGED ME $17.00 FOR A THIN CRUST THAT WAS PAPER THIN HARDLY ANY CHEESE OR PEPPORONI ON IT. I WILL NEVER BUY FROM DOMINOS AGAIN AND WILL TELL ALL MY FRIENDS.
On Wed July 10, on or around 6:30pm I made an order for 8 chicken wings a chicken ceaser salad and a liter of orange soda. I was told it would be 45 minutes. I was waiting for the order for a long time and finally called to find out what happened to the order. I was told he came by and left with order because no one was there. I was in my back yard studying. They said it was canceled. I asked could you please redeliver Im starving and I was crying and he said no we will not redeliver very rudely and hung up. Initally, When I called -- the order taker from Dominos said or you calling from 732 618 3009 at 93 William street -- I said yes. If they had the phone number in the beginning why didnt' they just call back number to at least let me know they were here. - so I was left starving and crying in front of my family because I was starving to death. I am diabetic and needed to eat. I had to call Fredericos Pizza and cry on the phone with them telling them how hungry I was and that Domions refused to redeliver my order. Frederico said no worries. I gave them my number and they called me as they were entering my street address and I order the chicken wings and salad from Fredericos. I thought that was very cruel for Dominos employees to do that to me. I would have tipped them for their services--- but I was left dying of hunger due to this incident. So cruel that it had me crying on the phone to Federicos. Sad. I was paying by cash -- what would have happened if I paid by credit card. This is poor service. When somebody is waiting that long in the first place -- they could have easily made a phone call. My address orders from Domions all the time because I have kids that lover Dominos we ever go to pick up the Managers 5 topping pizza for 9.99. Your employees need to address what excellent service is all about. This was truly sad/
I have previously complained about Pizzas from Dominnos and you reinstated my curiosity to try again. But I am back to the same page again. With all your advertising and promise to get the pizza looking like it should is one thing, but the taste is another.
Unfortunately, I had ordered a pizza from the Meadow springs the Pizza Supreme, looked lovely, very salty. But my main gripe is they have used tomato paste, not tomato sauce. There is a huge difference, but do the staff know that there is a massive difference with the paste verses the sauce. I think they need to be educated.
It was overpowering and completely spoiled the pizza flavour. I ended up throwing it out. Disappointed.
However, on a positive note the staff are very friendly and eager to please. Please can you train your pizza makers and make it clear about the difference.
040 142 897
i waited over an hour for my order... i called to ask the status of my order and why it kept saying it’s being made the lady said “because it’s still being made” and that was the only answer it got!! then i FINALLY got my order and my salad had no dressing and cinnamon sticks had no icing. called to speak to the manager and was on hold for 10+ mins. I ATTEMPTED 2 PHONE CALLS WITH 10+ minute WAIT TO SPEAK TO A MANAGER. never spoke to a manager or got my dressing/icing or a reason for over an hour wait for my order when the store is literally less than 5 minutes away!!
I have been trying to resolve a double charge for products I ordered at your location 5051 Auburn Blvd, Sacramento, Ca on June 5 2019 without success. I have tried at least 20 times to contact the supervisor (Jared) by either phone or store visits. The total overcharge is $16.29 because I was charged twice for the same order. Can somebody PLEASE help me???
I ordered a pizza and no meat was on it I called to tell people said couldn't get another sent out
As I walk into dominos in Geneva, ny I notice a girl making pizza. They have a pizza observe glass to watch them make the food. As I am standing there the lady making the pizza starts itching her arm and goes on to make the pizza. As I am leaving I ask one of the delivery drivers who is the manager at this location and he explains to me that it is the lady making the pizzas!!! As an ASSISTANT manager I thought she might know better! Very disappointed and will be spreading the word!!!
ORDER DETAILS #973332
1 X-Large (16") Brooklyn Pizza
1 20oz Bottle Coke®
1 Chocolate Lava Crunch Cakes
This is the location i ordered from:
2001 Biscayne Blvd #103
Miami, FL 33132
This is the my order and I waited over 2 hours for. it showed it was delivered and the manager said the orders got messed up. And resent the food, when it finally arrived I was walking out and the driver car was crashed into. I call the store and the manager was rude saying that we cursed at him which is not true, so he cancelled my order. I am beside myself with how terrible the service is at this location. I have never encountered this.
Domino's - 5051 Main Street, Shallotte, NC
Rating them one star is one to many. Around 7:30 pm, on Thursday evening, June 27, ordered a medium with extra cheese, mushrooms, green peppers, pepperoni. Pizza arrived approximately 2 hours (9:30) after initial order placed via website. When I called to inquire as to status of pizza, was put on hold over 7 minutes, someone picked up phone and asked me to hold, who knew I would be on hold for so long!! When pizza arrived it was so cold I really didn't want it. The store could have, at the least, put it in fresh box.I don't believe that I will ever order another one.
I did not even think to take picture of cold pizza. Who would want to see a cold pizza with shriveled up toppings.
I called and ordered some pizzas for a delivery and the young kid on the phone took my order and address and told me it would be half an hour. After an hour I called and they said they don’t deliver to my area and they had no record of my order. Fucking pissed off considering we have had deliveries from Dominoes before.
I ordered a 12" pizza with extra cheese and extra sausage and normal mushrooms.....was good pizza EXCEPT: there was hardly any sausage on it and the cheese looked no different than other regular orders I have made before....not a good thing when there are only 2-3 pieces of sausage on one slice of pizza...sucks!!!
When I got my pizzas they were over cooked could not eat them! They were super hard. Also they forgot my cookie
So you get an add on TV saying you now have this amazing scanner that makes sure each pizza is made ‘perfectly’. Please explain this sad excuse of a ‘Godfather’ that we got the other night. Also your garlic bread is getting way too small. I used to be a baker and my long rolls (aka hotdog bun) are bigger then your garlic bread. Please up your game.
First my cheesey bread didn't have hardy any cheese in it .then my cinnamon . twistt barely had cinnamon on it.en my cinnamon this isn't the first time i have had it happen. why is this happening? please tell me why this happening?
Be careful when ordering here. Last night I ordered a lg 2 topping and a lg 3 topping for pick up - $17.94 tonight ordered the same 2 pizza's and added an order of boneless wings for pick up...she says $34.64. WAIT WHAT? How much are the wings? She says $6.99... so ok please tell me how you came to that total? She says you don't get the deal unless you ask for it. $12 less bc I questioned her. SHADY DOMINOS That's it I'm done with them, AND the pizza barely had ANY toppings on it.
I would have never questioned the price had I not just ordered the same pizza the night before. I wonder if it’s common practice for this store to steal from customers.
Poor quality pizzas and service and misleading advertising. My family and I will never buy your food again
We always get the 2 for 5.99 medium two topping. Husband goes into store to buy the same deal and gets hit with a $74.00 bill. Stores says they are discouraged from telling customers that in order to get the 2 topping 2 medium for 5.99 they need to go on line to order. Extremely disappointed. I guess this is how much they care about their customers.
HI, I ORDERED A PAN PIZZA FROM A MYRTLE BEACH LOCATION TODAY WITH PEP,ONIONS AND BAN.PEPPERS ON LINE. I HAVE ORDERED FROM THIS LOCATION SO MANY TIMES FOR THE PAST 10 YEARS OR SO AND HAVE ALWAYS BEEN PLEASED. TODAY WHEN I GOT HOME WITH MY PIZZA,I WAS NOT PLEASED. IT SEEMS THAT WHILE THEY WERE MAKING IT, THEY COMPLETELY FORGOT TO PUT MARINARA SAUCE ON IT. ALTHOUGH I WAS ABLE TO EAT 2 SLICES, MY WIFE ON THE OTHER HAND THOUGHT IT WAS NOT UP TO HER SATISFACTION. I DID NOT CONTACT THE STORE BECAUSE I DO NOT LIKE CREATING WAVES. I DO BELIEVE THAT THERE SHOULD BE SOME KIND OF DOUBLE CHECKING GOING ON IN THIS STORE TO MAKE SURE THAT THIS MISTAKE DOES NOT HAPPEN AGAIN. THANK YOU SO MUCH AND REST ASSURED I WILL REMAIN A LOYAL CUSTOMER. SINCERELY JOSEPH N. BRISINI
I ordered a pizza last night 06-07-19 at 10:48 and was told that I would be about a 2 hours before it would be delivered. My account was charged and I NEVER RECEIVED My PIZZA. I would like a refund. This is bad business. Please just refund my money!!!!
We order Dominos every Friday night. It has always been hot and the order was right on. Tonight the pizza and bits were barely warm. The pizza was dry and did not have the double pepperoni or double cheese that I ordered. I was really disappointed. If you look at my orders you can see we have a pretty consistent history of ordering from you. Hope this doesn’t continue or I will go back to Papa John’s and Pizza Hut.
I ordered pizza and sandwiches at location 7500 Stacy RD in McKinney TX. I placed the order about 3 hours in advance for a 3:15 pickup. When I arrived the SO CALLED tracker showed my complete order is ready NOW. That was not the case the lady making the pizza said give me 5 minutes Im fixing to put in oven now. I will never use Dominoe's ever again....What's the point of making an order for a future pickup time just to go in and be told it is not ready....NEVER AGAIN.
You lost a very regular customer.
I had two medium pizza also a cookie. Pizza was nasty, cold, burnt. Also my cookie was nasty hard as a rock
Went in to the Rifle CO. new location after golf on a Thursday night.Without thinking I ordered a medium two topping pizza. Was charged sixteen dollars, I never paid that much ever. Was it worth sixteen dollars? Because they moved and had no price board up I was thinking that was the new price but knew I would not be back and told my friends to look out for the new pricing even if the TV says low prices. Do I need to go back to my car and call in. Is that what I should of did. It was my fault for not asking the price first, but who knew it would be sixteen dollars.
Thank you, I needed to complain .
I have been extremely disappointed and turned off by the staff and management at the New Lambton store.
I needed to order pizza for approximately 60 people for sat 1/6. I went in earlier in the week to give them notice and get some information on the pizzas, prices and nutritional information. There was only 1 staff in store and she had no idea how to help me. Another another staff member came flying through the front door, and proceeded to pickup pizza dough and mould and kneed it without following any hygiene procedures at all. This staff member that did this turned out the be the store manager, who finally came to the counter and knew a little more about ordering for a large group than the initial staff member.
I had several vegans and vegetarians to cater for and FINALLY when the delivery driver came in, he suggested they give me the nutritional brochure from under the counter.
I went back again a few days later and received pricing. I ended up sending my husband to pick the order up on the night, as there was a delivery fee for each and every pizza even though they were all being delivered at once.
On Wednesday evening I was driving past dominoes (as we live nearby) and witnessed a dominoes delivery driver on a motor bike give a Ute behind him the rude finger very aggressively.
I should have gone to a different store for my order at that point, but as it is the closest store and my husband had to do the pickup on sat night, I went ahead with my order anyway.
I dropped in and did the order the day before face to face, and asked if the pizzas could be marked with meat, vego and vegan options on them. When the 24 pizzas arrived absolutely nothing was marked (not even ticked) and my husband had been told we should know the difference and that they didn’t have time to mark them!!! Upon opening every single one, we THOUGHT we knew which ones had the vegan cheese option.
Today I called in to the store to speak to the manager about all these issues but was met with lots of excuses and told they didn’t need to wash hands necessarily when dealing with the pizza dough.
If it was my business I would want to know what is going on there, and maybe provide more training and rules.
On June 2, 2019, while visiting relatives I placed an order (Order #623571) at your Domino's store (4657) located at 796 Harry S. Truman Dr in Upper Marlboro, Md. The order was placed at 7:08 pm with a Carryout time of 10 - 20 minutes. I arrived at the store to pick up my pizza order of two large 3 topping pizzas at 7:20 pm. When I arrived at the store after waiting 10 minutes before anyone asked me if I was picking up or ordering, I paid for my pizza and I was told that one of my pizzas was still in the oven. I waited and waited and no pizza. At 8:00 pm I asked for a manager. One worker said he did not know who the manager was while the other workers completely ignored me. The girl who waited and took my payment disappeared into the back while the other workers appeared to be standing around looking over the shelves where completed pizzas were placed. As several more customers came in all had to wait for orders that were either placed online or phoned in. It appeared that the workers did not know what they were doing. There was no organized effort to service customers. It was a completely disorganized setting. At 8:10 pm I began to protest that I still did not have my order which had now been placed over an hour earlier. I called one female worker over to the counter and gave her my order number again and my name. She looked on the shelf removed two boxes of pizzas and handed them to me at 8:20 pm, exactly one hour and 12 minutes after my carryout order had been placed. The woman then told me to "GET OUT AND HAVE A NICE DAY." Her behavior and nasty attitude is completely unacceptable. My pizza was barely warm as it had been sitting on the shelf apparently for some time. I hope this is not an acceptable way of doing business for Dominoe's Pizza. Future purchases from Dominoe's is seriously in jeopardy from my perspective.I waited an hour for two luke warm pizzas and then treated rudely by your employee. This is unacceptable..! I would rate my experience with a '0' if that was possible.
i ordre a medium pan pizza , to be delivered , the driver came , i was paying , i noticed that the delivery charge was added to the bill , driver tells me what about tip , i told it is already included from what i noticed on the receipt , he walk away saying to me fuck you , i called the dominos branch to complain , they did not respond and looks like they did not care , covering up for there driver .
Ordered pizza over phone was quoted $ 8 and change. I went to pick it up and then quoted $18.07. ??? Another customer comes in her price was $15 and change. She said I was told $8 and change.
Either it's false advertising or we're getting buked.
I ordered a delivery from Washington Court House Ohio the manager Michael said you no longer deliver to vfw or legions per his district manager amber why I asked he said it was a corporate policy why have you changed I got a pizza Friday check out my points I had to order from donators I am a member of the state vfw and I am putting this on nationals web site that you will no longer deliver to us that’s 1.7 million vfw members to see it we never asked anyone to come into Iestablishment we just wanted food at door they called me back when I was on phone with you he was rude and the corporate guy disconnected with me I asked to have amber call me and he said he would try I think this is b.s. and I will be contacting vfw and legion nationals if you do not want to serve us
A large pizza with 2 toppings was advertised last night on Tv costing 5.99. I went out to buy the pizza a few minutes age and was told that the promotional pizza was this week. Would not give me the advertised pizza. My pizza would cost $13.00.
While I was in the pizza store, a man asked for some of the sauces. The employee said, "How many do you want man." No payment was made for the sauces. I told the employee that I would also like some of the sauces. He said that will be 50 cents for the sauces. I had already paid for the pizza and when he told me that I asked for my money back and left without the pizza.
If the pizza was advertised last night, then it should have been a promotional pizza and should have been sold for what was advertised on tv last night. Also, you can't give one person free sauces and not give another person who is standing there and seeing the employee give sauces to one person and then when the customer asks for sauces....charge him/her for the sauces. My suggestion is you need to hire employees who are not
sun-down and pay day employees!
We live in a place that has several units.On Memorial Day all together we ordered $95 worth of pizza.Not only did they get our order wrong they went to the wrong address.So instead of 30 minutes we waited almost an hour for our food.When I called the manager he was extremely rude and wouldn’t give us a discount but told me we could just forget the order and give it back.We had hungry children and adults waiting to eat.I will never ever again order from them again.And we tipped the driver because it was not his fault.
I called dominoes that was near my home. I live in a neighborhood that is three years old. I asked the worker to deliver she said, 45 minutes. I said ok. And then she asked for address. I spelled it. She said, i”it’s not popping up in our system. I ‘ll give you the number To another location. “ i Saïd , “but that’s too far”. She said, “ some locations have other areas they cover.” I said, “ ok. But that’s stilll too far. You are closer!”
I called the recommended location and I got a wonderful manager, jimmy who said, “ yes they do! I used to be the manager there. I know exactly where you live”. I said ,”well, she’s not having it. She was firm in her stance that she was not doing it.” So, he called her and told her better.
1:19pm When I called her back she said, “ok , 45 minutes. I said , “fine and placed a $35 order” @ 1:19 pm
I called Ann Arbor Michigan and made a complaint
I called the location and asked, y’all ok? Y’all lost? No, she already left, she should be there any minute.
I called the other location thanking Jimmy for intervening on my behalf, but that it had been close to two hours. For a 45 minute pizza. He said,, “ If you ever need anything, please stop by location”. Which was admirable .
The driver arrived with my order which was over two hours including me trying to tell her it was the correct location to
I tipped the driver $5 because I believe in doing what’s right. That it was t the drivers fault. Somehow the system failed along with a lack of training in good customer service.
You all Should recognize Jimmy for his excellent customer service going beyond his role as a manger for his location. I assume he worked in Gonzales, LA 226-644-8484
The manager (female at the location) was not rude, but I was told she couldn’t help me, and I was given the wrong delivery quote.
1829 N Airline Hwy
Gonzales, LA 70737
+1 (225) 647-9442
I believe in honesty and constructive criticism and I believe this issue needs to be addressed as we have other choices.
I paid close to $40 for a cold pizza after it was all done with. I told jimmy I was afraid to eat the pizza because of fear. He assured me there were cameras in the pizza store.
Nevertheless, if I ever decide to order dominoes. I’ll be reaching out to the other location to visit Jimmy even if I have to drive.
A complaint was made at (734) 930-3030 while I waited close to two hours for a cold pizza.
Today my sister called your store to place an order as she was telling the guy what she wanted he hung up the phone in her face so she calls back and a young lady answer the phone again while she’s was telling the lady her order she told her that they can’t take orders from a child my sister immediately got pissed she looked at me and told me that they said she was a child so I took the phone from her and I told the lady (Katie) that is a grown ass woman you talking to after I said that she started laughing then I told her that she don’t have no respect for customers then she asked me did I want the order and I told her I placed the order didn’t I and she hung up the phone in my face. So now I’m pissed because this disrespectful employee (Katie) did not have the customer skills to try to make things right nor did she apologize for being so rude. After she hung up in my face I go to the store #5968 and I asked to speak the manager (mike) and I told him what happened he acted as if he didn’t care I told him she needs to be retrained on customer service policy and he said with a nonchalant attitude I’ll talk to her at that time she was taking another order on the phone and when she got off the phone she had an attitude with me and I told her that was a grown woman she is old enough to be your mother that you hung up on and Katie said I didn’t hang up the phone on you Jacob took the phone from me and hung up the phone Jacob did admit that be hung up the phone in my face and to further the disrespect no one not even the manager (mike) apologize for the behavior of his employees now from this day forward I will and my sister will no longer purchase anything that has to do with Dominios as I was walking out the door I can hear them back their laughing if your people don’t have any respect for company policy that store future does not look very bright at all
Why don't you have specials on small pizzas? My child is the only one in the family who eats only pepperoni pizza and he cannot eat a hold large one. He does't like it warmed over so half is wasted. I pay much more for a small one than a large because you have specials on the large. Please consider specials on small!!!!
I called Domino Pizza (360-636-6000) I asked for the $5.99 special 2 or more. Was told it was no longer available. Their pizza was $7.99. I called the other Dominos on Ocean Beach Hwy (360-442-4882), I ordered two pizzas at $5.99 each. My sister picked them up & they didn’t understand why they didn’t honor the pizza on Washington way for $5.99? Their website even show it for that price at their location! Still told no! I’m wondering how many people are they cheating? Perhaps, they ring the pizza as $5.99 and sell for $7.99? Someone is pocketing extra money! Please investigate this situation!
I placed an order online on May 26, 2019 at 4:39pm for delivery services. I paid with my debit card. At 5:35 I contacted the Domino's store located at 4920 Cypress Street in West Monroe, La; I was told it would take another 2 hours to get my order out to me. The guy then stated my order hadn't even been made after I'd already waited almost and hour before reaching out to them. Then I can't get my money refunded back to my card for 3-5 business days. I'm pissed because I don't have funds to even cover another order to even get something to eat. This is not the first time I've had issues with this store regarding delivery services. This is unacceptable because the online site gave me a timeframe of 25-35 mins from the time I placed my order to receive it. If that's the case they should have informed me that it would be an unrealistic wait time and I darn sure wouldn't have placed this order. This is unbelievable!!!
I called to order a pizza, I said I didn't want to give out my phone number. It is their right not to take an order if they insist on having a phone number, but I drove over there to tell them it was not a joke, and the employee dismissed me as if I were a nothing, his demeanor, his attitude his body language all told the story (as well as the tone of his voice). That Dominos pizza didn't need or want my business...if this is the way the company REALLY FEELS about people, only customer's money....not their loyalty....then the business deserves what it gets....
I went to Casey's pizza to get the pizza I wanted instead....they were more than willing to take an order over the phone without giving them my phone number, and it was ready when I got there to purchase it. I'm going to Casey's pizza from now on !!! The extra cost was worth the excellent customer service !!!
2 incidence. First incident order two pizzas one came cooked the other was brought their solution was to give me a coupon for free pizza whatever. Second issue the very next time I order from there once again they handmade pizza comes to me raw
Ordered a pizza for pick up was told 25 minutes , waited 25 minutes went to Dominoes store , paid for my pizza then was told it hasn't even been put in the oven yet !! So now I'm waiting in your parking lot even longer. Will never ever order another one !!
Rate as 1. Date: 5/4/2019
To: Domino’s Manager/ Corporate.
From: Janet Schultz and Rick Selph - Customer’s
Subject: Over the telephone order & delivery
I had used Domino’s for years, they make some of the best pizza. After this experience I will never go back. Worst experience with food I have ever had. How disappointed I am.
The call was Thursday May 3rd around typical dinner time 5:00 pm. To the gandy and Dale Mabry location.
I asked for 2 (two) medium pizza’s, Cheese pizza with a thick crust. The other pizza was to be sausage, pepperoni and mushroom on a thin crust.
The delivery was good and swift. I tipped the guy well, like several dollars. The order was paid cash like $19.00.
Right away started to eat and after a couple or so bites noticed how BURNED the pizza’s were. I mean Burnet, the cook was big time in a hurry and it was not good.
To much going on for us to deal with this at that time, so the next day took the over cooked pizza’s in directly, in person. How disappointed.
We asked for our cash money back with a reciept. The girl indicated, they don‘t do that. And “that’s the way it’s supposed to look”. We said, are you kidding me. The girl behind the counter stated, you can take a credit, take two new pizza’s. And she stated we have to take the order back, Domino’s/we can’t take it back.
We/customer, were so disgusted and left. So we got screwd, no money back, no receipt and just a simple credit noted on our telephone number account.
Hence this letter. It will be reported.
Janet Schultz and Rick Selph
3706 Yardarm drive, Tampa, FL 33611,
Home phone: 813-515-7644.
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