Best Buy Customer Service
Rated 1.71 of 5 Stars
Based on 252 Complaints

Contact Best Buy Corporate

Toll free phone number: 1-888-237-8289

Best Buy Company, Inc is an American multinational consumer electronics company. There are 1,050 Best Buy locations in the US and 125,000 employees. It is publicly traded on the NYSE:BBY. Revenues have dropped the last ten quarters and marketing will primarily lean towards digital advertising as opposed to paper.

If you have a problem with a Best Buy purchase you may call the customer service number at 1-888-237-8289.  You may also contact the CEO, Hubert Joly at the corporate office address, 7601 Penn Ave. S, Minneapolis, Minnesota 55423. Corporate office phone number is 877-415-3487. The customer forums are another place that Best Buy suggests you look for help.

Known for its 24/7 Geek Squad, Best Buy was founded by Richard M. Schulze in 1966 and originally called Sound of Music. You may find forums on Facebook, Twitter, Linkedin helpful as well.


Experienced poor service? File a complaint here!

Best Buy Contact Information

Report complaints to corporate and get satisfaction

  • Best Buy headquarters address

    • 7601 Penn Ave
    • Richfield
    • MN 55423
    • United States
  • Company website

  • 1-800 phone number

    1-888-237-8289
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day

Browse reviews of other Electronics Stores



Top Best Buy Complaints

Browse more than 252 reviews submitted so far

20

really in 20 mins i have been hung up on 10 times, and then when i finally got someone they disconnected my. just trying to see if my computer is ready to pu. SO FRUSTRATING!

Been on hold for another 10 mins to have my phone number that i gave them show me not being there. what the hell?!!!

never again

20

3 years ago I bought a Bosch washer and dryer. The delivery was not good then.

Earlier this year I bought a refrigerator all went well with the delivery.

I just purchased another washer and dryer...this time a Whirlpool. It was in fact delivered today on time. However, it was delivered with installation instructions and they removed my old washer and dryer. I am sitting here right now with my new washer and dryer that I cant use for at least another week until the hoses for the hookup are sent to me. On the order it also states deliver without hookup. When and why did that decision happen??? That is not what I requested.

I called the store manager twice today and never received a call back. I ended up calling the appliance department up directly and they state there is really nothing they can do since the parts are ordered and will be delivered on the 10th. Just delivered? I need it hooked up for my use!!

I am so very disappointed with this whole purchase transaction and how it was executed and it is mind boggling how this can happen fr the 2nd time.

Very unhappy with Best Buy!!!
Donna

20

Why is it that ever time I pickup a product that I bought online I run into horrible customer service. This is the second time within 3 months that I’ve been stopped by the greeter and questioned about why I don’t have a receipt upon trying to leave the store. Maybe if the cashier would’ve given me a receipt we wouldn’t be have this discussion. It’s is embarrassing, rude, and completely the companys fault for failure to properly train its employees. This is why people shop online, and avoid your brick and mortar stores!

20

I spent over $3400. Cash buying 4 kitchen appliances. I was given delivery and installation date for 3 items on the 31st of July the 4th item on the 1st day of August. 1 item arrived on the 31st without the other 2. A phone call at the end of the delivery window described mechanical issues with the delivery truck. After several calls to scheduling and unkept promises to call back I was told it would be the next day . After waiting for hours I called again and was told no with no explanation that it was now scheduled for the 6th of August. This is only being compounded by the frequently issued response of I don't know or I can't get a hold of them. I am frustrated because of your company's total lack of professionalism and complete ignorance of customer service. You had no problem taking my money immediately though. I would continue but I feel this , like the multiple calls will be apologized for with nothing done to correct any part of it . I don't understand why all three items were not loaded on the same truck since they all were at the same warehouse, but I don't know covers it, right??

20

Best Buy 7/31/20

I just had my 5th appointment to install a dishwasher I purchased 7/3/2018… CANCELLED.

Three times Best Buy canceled and twice, the third-party company “Install” cancelled. I find it interesting that when I call Best Buy they blame the third party “Install” and when I speak to the third party Install, they blame Best Buy. And that leaves the customer, me, who pays for the product and services at the mercy of ineptitude and incompetence.

You would think a company grossing 40 billion plus a year would work day and night for customer satisfaction. If Best Buy is beginning a slow titanic sinking (6% closings since 2013) I would strongly recommend that you take seriously the little people who purchase products and services allowing corporate executives like president Mr. Joly and others to have yearly compensation packages reaching into the millions

My adjusted gross income for 2017 was $30 K. To purchase a dishwasher from Best Buy necessitated saving almost $800. That took some time to do so.

My business is customer based which requires me to travel. For a month, I’ve been unable to travel to customers on various days because I needed to be home to receive my dishwasher. Five times I have rearranged my schedule to accommodate Best Buy. Five time appointments have been cancelled. Five times I have told customers to wait…I’m coming.

You ask, why can’t your wife receive them? She is unable due to having Stage 4 breast and liver cancer.

At this time, my 6th appointment has been set up for 8/6/2018. What are the odds that it will get installed…poor at best!!!

The Best Buy Compensation Team has determined that the installation fee of $135 should be refunded. At this point, I would ask you to keep your $135. I’m insulted.

At first, Best Buy Compensation Team wanted to send me a check for $75 for any inconvenience. That was an asinine gesture to keep the customer satisfied. I did then suggest that if Best Buy refunded me the installation fee of $135 plus the $15 haul away fee…I would be satisfied and continue to shop Best Buy. The manager said he would have to speak to the GM. Now get this…I was told that all they could do was refund the installation fee of $135 and NOT the $15 haul away fee. I asked why. I was told that the $135 installation fee AND the $15 haul away fee did not warrant the inconvenience or the purchase price. (There’s another $40 fee for the installation kit in the cost but in wanting to be fair and not greedy, I just asked for just the $15 Haul away fee and not the kit.)

Way to go Best Buy…way to fight for your $15. You won $15 and lost a customer. (By the way, I just bought a home in Feb and I’m needing a new stove/washer and dryer. I wonder where I’m going to purchase them?). No wonder Best Buy stores are closing.

FAVOR: PLEASE DO NOT REFUND ME ANY MONEY.

By the way…Our little town of Wilmington Oh (12,000 population) has no Best Buy. We have a Lowes, but no Best Buy. I travelled 30 miles (Dayton) to purchase my dishwasher from Best Buy. To say the least, my experience has been a total train wreck with no empathy from management…only blame shifting and pocketing $15.

Well, that’s my story. I’m disappointed to say the least. Best Buy has made my life even more difficult.

Be well,

Jim Riggle

20

your Schaumburg, Ill. store is a DISGRACE--- we have purchased thousands of dollars in past---latest is a $1,300.00 Microsoft Surface Laptop in Nov. '17---1st one malfunctioned in a week; replacement computer malfunctioned in 2 weeks and ongoing since---multiple documented visits to Best Buy since purchase . Yesterday when I came in with all the ongoing paperwork and asked them to review and replace computer after multiple ongoing problems and visits to Best Buy-(was told by Geek Squad they would replace if problems continued) --Microsoft Store and McAfee analyzed on 7/17/18 and said "it is defective hardware"--your Assistant Mgr. Nickalus Zielinski said BB had no responsibility and refused to give me name of store Mgr.; he then stalked me around the store threatening to "throw me out" --I am 78 y/o female and have a master's degree, 30 years selling medical equipment--have owned 6 previous laptops with minimal issues--I see online BB is getting exceptionally poor reviews from most----

20

Went to best buy in Braintree to return a product 7-16-2018
Walked in store went to customer service
a young lady ( your employee ) was leaning on wall
I said oh good morning didn't see u there
can I return this product she didn't even say hi or even look at me continued with my return still hasn't even said 1 word 2 me
finished my refund and handed me my copy..
I said have a great day still nothing that is horrible customer service maybe she needs new training

20

to whom it may concern my name Rev. Robert L White and my wife Sheila White we went into your 7/ 08/18 location at 1432 Butterfield rd Downers Grove il.we went into your store and paid for Ref.bottom mou GNE25JMKES $1399.99 and A Elec Range Con JB750EJES $649.99 we told the salesman that we were giving our stove and Refrigerator away. The Salesman said you had them in stock and that it would be delivered 7/12/18.On7/11/18 At 4:45PM Text That we were going to get our Delivery 7/12/18 7AM-TO 11AM So we when on gave our Stove and Refrigerator away. We got another Text that our Delivery Date was moved too 8/04/18 My wife And I went back to your store.7/12/18 new Salesman said that you had other Stove and Refrigerator in stock.And sense we gave our stove and Refrigerator away that they would get us a special Delivery for 7/14/18 But we got a text 7/15/18 That we will get our delivery 7/17/18 And what makes it so bad we got a statement from Chase.and we don't have a Refrigerator for 5 days and that's not a good filling Worst experience we have ever had its bad using ice coolers for your Refrigerator.Please just tell the truth #1118189487779

20

Samsung refrig is not cooling. 2 years old with a 5 year warranty. Geek squad contacted first thing Sat AM 7/15/18. Said they would assist and call back that day. No call back! Called Sunsay7/16. Told us to call back Monday!! Food in ice chests. Still no appointment scheduled. Poor service!!!

20

I have been a loyal customer for years. I forgot to renew two plans within a month and they would not help me. I have been put on hold, hung up on and sent to website to website. I am on hold now. Mr. Humer as looking for a supervisor for the last 9 minutes. I also have been getting the run around with the 30 day sling tv.

20

On June 21, 2018, I went to your Farmington Hills store to purchase a PIXMA922 printer. I attempted to use your Price Match Guarantee from an online store but was told it had to be a brick and mortar store. I went back the next day to price match with a local store, Micro Center in Mt. Clements and was told they couldn't offer the price match because it wasn't the same printer which was $40 less than your list price. I drove to Micro Center and bought the exact printer that was in your store. Model numbers were the same. Your store refused to offer the price match because of the price difference so if that's the case, don't advertise the PRICE MATCH GUARANTEE if you're not going to honor it. Shameful and misleading advertisement. By the way, this is my second attempt to submit this complaint with no feedback. The manager at the store was Shelly.

20

Purchased Brother Ink 103xL $20 @ month ago. Upon installation 07/04/2018, printer found it to be defective (lacked sufficient ink). Best Buy sales associate Lyndsey refused to replace it because I didn't have receipt with me. Since I purchased many of these from BB I chanced presenting it for replacement without returning home to retrieve the receipt. I provided every form of ID requested without success or any effort to resolve my problem (e.g. seeking supervisory help. Having just purchased a $150 teleph set, I promptly returned it too for such shoddy, inconsiderate treatment. Your assoc traded a $150 purch for a $20 return. `This highlights why there is great customer increase in online vs. area Big Box-
Store purchses. I coul've purchased the $150 ph set online cheaper and more conveniently. But such customer service as herein exhibited is one important reason. I'm now required to travel 20 mi rd tp for my receipt to resolve this disputed $20 transaction, plus complete abandonment of any future business with Best Buy! Teleph RETURN/REFUND Receipt: Orig Tran.: 0292 008 1590 07/01/18: Panasonic Cordless Store 2782 Taylor Rd Reynoldsburg, OH ph 614-863-3442

60

today 06-2-2018 I went shopping to my local Best buy once I got to he cash register I tried to use my reward certificate # 3634778406
my MEMBER ID -5015994 I was told that my certificate has expired I felt like a children at that moment humiliated that reward any points reward shuldn.t have to have an expiration, this is just a game from best buy to keep the customer more often for nfo call me 518 420 4614 my email
boffan624@charter.net

20

I spent forty-five minutes on the phone trying to reach someone in the camera department . I was tossed around loke a frizby, disconnected three time, listening to phone ring for fifteen minutes and having the customer service department hang up on me.

This by far the worst service I have ever experienced after spending $3500.

Good bye Best Buy, I will never, never purchase anything from you again.

20

I purchase a Sony sound bar and sub woofer in July 2017. It recently quit working (9 months old) and I returned it to Best Buy for some assistance. All they could say was did you purchase the protection plan and we stated we did not. They said it would have to be returned to Sony. They acted like we shouldn't expect electronics to last, especially if we didn't buy their expensive protection plan. We went to Walmart and bought a new one for half the price and a $18.00, 3 year protection plan. I will NEVER purchase from Best Buy again.

20

ho am I concern my name is mahmood azam I bought the freezer on 2/22/2015 and I purchase warranty thru best buy my sales item number is 3513032 they deliver on 2/25/2015 on april /28/2018 I had problem cooling my freezer it was not cooling I have to throw almost around 450 to 500 dollar food seens geek squad was busy they made scachual with third party company call bay appliance I had been rescachul four time no freezer have blind person leaving in home toady is 5/10/2018 they made onther appointment and calling everyone for help like geek squad don't want to take issu because they provide third party also when to store near my home san Rafael spoke with sales lead manager name is david o. he can do nothing don't because I don't have gunk number seen all this problem going thru ask for gunk number to geek squad they saying its repairable so they don't give gunk number I am realy not satiafaied with third party I belive they are not respect me for my problem I hope you and your team can do something to help my ohne number is 4152346179 thx

20

I am going to send BestBuy a letter this week. I purchased a dell laptop on April 28, 2017 for 1069.99, but it never worked properly. it became slower and slower after the 15 day time frame that I could return it. I was told that I had to bring the laptop back to BestBuy three times before they would take it back. Even-though, it was not working. Now I a stuck with a store credit. I just want my money back. I am being forced to purchase items that I don't need and or want.

20

Piece of garbage Apple is the biggest LOSER company because apple stoled the name iphone and ios from cisco, ipad from LG. Two companies made things before apple. Apple doesn't make camera, processor, and batter, display. 3d touch wasn't apple, so apple stoled from immersion. Iphone design copy from sony, htc phone. Ipad pro copy from surface pro, keyboard, and features. Tim cock helped two terroists what to do inside the building in san berdino, CA and asshole(tim cock) hacked informations from two terrorists' iphone because he is biggest isis leader. Tim cook and susan bennett, Lisa P. Jackson and TBWA\Media Arts Lab sell marijuanas, opioids, weeds, pot, and cocaines, opium, and heroin to people. They kidnap underage girls to have a hot sex on the bed, they want to lick girls' PUSSY so they got hiv, std and he loves lick anus. He always says nigars or kkk to every black people and he says taco to mexicans. Apple are copying animoji trademark and features from Tokyo-based Emonster kk. This is 100000% true informations. Apple always LIE to u, so do not listen to apple workers, best buy, and target, and walmart, apple people in apple store. I have all apple products hacked and fire came out, exploded in my hand and face, so I lost everything and hack my info from russians. Cambridge Analytica are stealing ur personal email, facebook, and instagram, twitter, snapchat, myspace on all apple devices.THIS IS TOO SHAME TO APPLE AND TIM COCK. Bye bye apple. Rid of all apple products in every stores.

20

I went to the Best Buy on Saturday (4/14/2018) in Santa Fe NM, I had a really, really bad experience with the sale person. I was going to buy a IPhone 8 plus when they were on sale. the sale ended on Sunday the 15th. I didn't get the name of the sale person it was in the evening around 8 o' clock. I had to ask for a supervisor, she didn't want to listen to my complaint. I walked out with no cell phone that was on sale. Every time I go to the store all you see is the employee's in a group talking and when you try to ask a question it seems like you're bothering them. that's what happen on Saturday. So frustrating!!!!!!

Sent on 4/17/18

20

Poor service when you call in you get someone , That dose not know how to fix anything
after you spend a long time with them to help you .. ,,An they delete your Info .An don't know how to fix it .
.
They sent to someone else an that took 45 minutes to et that help

20

I purchase hundreds of dollars from best buy yearly, which you could see based on my email address, and my last purchase was a gas grill. the web site where I do all my shopping shows clearly the grill comes with no assembly so that is why I choose this item and it came unassembled. after over 45 minutes of my time and 6 transfers to people who had no answer except to transfer me over and over I still was not able to get someone to rectify my problem. I am very disappointed and will look elsewhere for future purchases Thank you Terry Humes

20

Why is it that you have to wait an hour and a half to get an appointment to have your computer sent in for service? Especially when there are several people standing around with apparently nothing to do. This was my second trip to the Best Buy in Dewitt, NY. Yesterday I was there to have my lap top serviced, they were not able to find my purchase in the computer, I left, went home and called your toll free number, they were able to locate my information and nicely emailed me the information I needed. I am not sure why my local store was not able to do this, I returned today with the information in hand and was told I would have to wait an hour and a half for an appointment to do what they could not do yesterday, I am a small business owner and spent over $3.500,00 last August on just this one purchase. Should I assume my time and money would be better spent elsewhere?

20

I purchased and Best Buy installed an over the range microwave on Dec. 5, 2017. It stopped working in about a month. Ordered a return and new purchase. Order #1118012795239. First delivery and installation scheduled for 1/20/18 was not routed correctly. Next scheduled date was 1/29/18.
I was told the item was back ordered. Next scheduled date 2/3/18 product was delivered and left in the middle of my kitchen. I was told installers would be here between 12:00 p.m. and 4:p.m. They never showed up. On 2/4/2018 I was told on the phone I would be scheduled for 2/12/2018. I received a recorded call on 2/10/2018 that my installation was scheduled for 2/12/2018. Didn't happen. I was just told (2/13/2018) by the 2nd person I talked to today after being on the phone for about 45 minutes I was being transferred to online services and to tell them I needed 3rd party installation and then I was disconnected! I'm extremely exasperated with calling the same phone number and talking and mostly holding and waiting to countless people with no results.. It would be nice to have a case manager at this point. I'm very tired and fed up!

20

I bought a refrigerator from best buy in December 2017 and it already quit
barely past warranty
Now I am just trying to save food until tomorrow when a reputable appliance co will deliver a new one
I will not even buy a paper clip from best buy again

20

I purchased a Galaxy S3 tablet for my wife for Christmas. It was wonderful for two and a half days until it locked up. Rather than address the issue the store (Clearwater) exchanged the tablet. Tablet two did exactly the same thing after two days. Another exchange for a tablet that never came on convinced my wife to exchange it for an I Pad Pro. It came on but locked up also. The store recommended contacting Apple.

Apple set a contact date for two weeks later, 31 Jan, but fail to call or email the promised correction information. Due to our teaching and preaching duties it was 5 Feb. before she was able to get into the store again. Your store refused to accept return of exchange for the tablet and keyboard and set her to the Apple store in Tampa (10 Feb.). They felt no obligation to service a product sold by you. An agent from Apple called today and said he was unable to help and the stores should resolve the problem.

My wife refuses to return to your store after the rudeness of the female tech working there last Monday. Can you resolve our problem with a on-site.working tablet and useless keyboard?

J. R. Warfel

20

February10/2018
order # 1117328405153
on 11/24/2017 I bought a refrigerator GTE model 16GSUSS and A dishwasher model #SHEM63W55N. They supposed to be delivery to my apartment on 12/27/2017. I was waiting all afternoon for the delivery , then two men that came to installed the items, said that the measurement were wrong, which I found later that was no true because I went back to the store, and every thing was okay. Then the store gave another appointment for the delivery 02/03/2018 from 12pm to 4pm. They called the day before to confirmed the appointment, later on they called again ,and said that they could not delivery the dishwasher, because they do not have in stock. I told them that I prefer that both of my items be delivery at the same time. we made another appointment for 12/10/2018. I received a message about the delivery. I called back to confirmed, then they told me the "same thing" that is was going to be delivery between 12pm and 4pm. later on I found a message that said, that they could not deliver the refrigerator, because they do not have in stock. I want to know was is going on with my purchase. I really need my appliances. I am having problemas with the refrigerator. It is freezing the food, also it is getting hot on the outside., I am concerned that something drastic could happen. I made the purchase in December and now It is February, and my appliances have not been deliver !! I want a solution to this matter.

20

I purchased a Netgear 1900 Router in your Heath, Ohio store on January 18, 2018. After two + weeks of trying to get my internet to work properly, we came to the decision to change Internet Providers to Hues Net, who advised that the Netgear router was not compatible with their equipment and to take the Netgear router back to Best Buy.

On February 7, the router was returned to the Heath store and I was advised that I could not receive a refund or credit on my debit card as I had waited too long to return the merchandise. I was given a "store credit," instead.

While the young man who waited on me when I bought the router was very polite and helpful, eventually, I could not use the router and now I am out $166+. The only time I have shopped at Best Buy was to purchase the router and you can rest assured, I will NEVER shop there again due to your return policies. I will also be sure to let anyone I know who is considering purchasing anything from your store, that they will not get their money returned if for some reason, they wait more than 15 days!

20

I purchased a cellphone at Best buy online on 01/01/2018 (BBY01-805525044050) and paid for the item through PAYPal. The item was defective and returned and received by bestbuy on 01/18/2018. In subsequent phone calls to jBB customer service, I was told that the funds had been released that same day to paypal. However, Paypal claims they never received the funds and therefore, I have never been credited for the funds. The amount is dispute is $52.99.

Thank you for your courtesy,

David Shuman

20

This is my tracking number:1874500857
Tracking website:www.fedexcour.com
But my product is not coming towards to india.it is still in Iceland from 2 February.
Please help me.

20

on dec 6th 2017th my boyfriend and I wen tin the the st joseph mo best buy to add me to his phone line. we were helped by chris brown we were there for over an hour trying to get things figured out. we had chose the deal where if you bought the s8 plus you got the s8 for free. when we left that night we assumed everything was great. Until we get a bill from att with just the new line on it and a bill for $190 and hen a second bill with the existing line for over $300. So we call att and they said somehow the gentlemen created a whole new account in my boyfriends name instead of adding to the existing so we were being chared for fees for the phones with out promotion plus to plan fees and said we would have to go through best buy to fix it. so I called mind you its dec 23rd when we got bills I called and spoke to a gentlemen named tanner I tried to help but then explained that to honor the buy one get one promo that expired the 26th of December so informed me that I would have to come in to the store to try to fix it so we had to shuffle holiday plans because we do not live near the best buy we have to drive. so I went in on December 26th sat there for over an hour why tanner and a manager named chris sat there and called att to try to fix everything they got my phone switched over and got the existing bill knocked down and was supposed to get the bill for $190 altered to what we actually owe. on dec 26th the new account was canceled and they issued a collection notice for $190 dollars no we get told we owe 150 on top of that on the new account which should never have been created. when I call att to get the bill voided they told me unfortunately that best buy needs to fix it. so I call I get a gentlemen that is a new supervisor in mobile that says I need to speak to chris the manager he is the one that can help me but he wont be in for 2 days. so I wait I called back and got the run around and had to explain the situation multiple times to 3 different people . I am beyond frusterated and pissed. so I finally speak to chris and he is confused and don't know how to help me and tells me I need to come in so he can understand better. NO NO NO IM SORRY BUT I DONT LIVE IN ST JOE NOT ONCE HAVE I GOT A SINCERE APPOLOGY OR ANYTHING OFFERED TO GAS MONEY FROM DRIVING BACK IN ATT TOLD ME THAT ALL BEST BUY NEEDS TO DO IS CALL AND GET BILL VOIDED CAN SOMEONE PLEASE HELP ME GET THIS FIXED BECUASE ITS FEBUARY AND IF THIS HITS OUR CREDIT THEN IM REALLY NOT GOING TO BE HAPPY. THE ACCOUNT NUMBERS 27603068229 NEW ACCOUNT CRATED PASSSCODE 0312 EXISTING ACCOUNT 454426152 PASCODE 1942 MY BFS NAME KIRK JAMVOLD MINE AMANDA JACKSON MY PHONE NUMBER IS 816 390 4818

EMAIL IS JAMVOLD35@GMAIL.COM

20

I tried to reach customer service at the Best Buy #428 1 Crossgate mail from 8:30Pm to 8:57pm with no luck. I call the # 518-452-6881 there was never any message where you could talk to customer service person same message kept repeating! Today I purchased Pinnacle Studio 21 Ultimate from the store I informed the cashier the account was mine not my granddaughter who's name appears. I purchased her a notebook a few years ago I need my name on this account not Kendra.
I will be returning the purchase as soon as the store opens tomorrow for them to get it right!!!

20

had an issue with over payment on my old account. was referred to the "DISPUTE DEPARTMENT" which can only be contacted via FAX! what? its 2018 and the only means of communication with this dept is FAX? sent a fax 2 weeks ago. NO response! what a surprise. what kind of company deals with FAX communication these days? horrible service! I will never step into a best buy again.

20

In August I purchased 2 iPhone 7 pluses.I was told by your sales person that if I upgraded my phones I could buy one and get the second free as long as I purchased or had directv which I do.After waiting 4 billing periods I called AT&T and they told me I also had to purchase another line which I wasn`t informed of. I went back to the West Simsbury CT store in which they said they were sorry which doesn`t help me out.The only thing I ask for is some kind of compensation for this issue maybe a gift card or account credit. Thanks John Reid

20

Back in August I purchased 2 new iPhone 7 pluses at the time of purchase I was told by one of your employees and manager about a AT&T promotion that if you upgraded your iPhone and either purchased and or already had Directv you could buy one phone and get the other free.You just had to wait 3-4 billing cycles before it would take affect. Well little did I know I was misinformed by your employee. Talking to AT&T they told me you also had to add another line in order to get this deal.I went to the Best Buy store yesterday and they told me the employee no longer worked there.All they could do is say sorry! I`am just looking for some type of compensation gift card,or credit..I have purchase many different items from Best Buy Tv`s,computers,cell phones,etc and have never had any issues. I think its good customer relations. Thanks

20

Went to the Best Buy, Route 202, Concorde Mall, Wilmington, Delaware
1) to purchase a purchase a S8 Samsung and S8+ Samsung phone
2) Arrived 7:30, departed 10pm, an hour after closing
3) neither phone sync, with less than 20 per cent of the data moved from the old phones to the new phones
4) miss lead by blue hair sales lady, quoted $40 dollar for screen protector, with out failed it rung up $50.00. Then apologized and promised to match Walmart pricing for the same product. Walmart cost $30.00 - Then at 9:35 rung it up at $50.
5) flip Otter case for S8+ doesn't work. It is a FLIP case that doesn't close or lock shut.
6) broke my old phone, just killed it the battery and charging system. Old phone is now dead.
A. I am taking the phone to Sprint and hopefully they can revive the phone
B. hopefully Sprint can sync the phone and save my old data
C. OLD phone was in Defender case, which is now completely destroyed. How does a sales person go about destroying a customers old phone and case.

At this point I am willing to pay Sprint to fix the phones. But I am so angry with the service and out come But I am seriously leaning on returning the phones, chargers and otter box cases. Based off the poor service I can really spend $1000 somewhere else.

20

Dec,22,2017.I purchased Apple Watch @ Best Buy store@ 19425 Gulf Fwy.Webster,TX,77598. They don’t have any in stock..so they order 4me.total was $215 included tax.they’re gave me the receipt &the date to pick up Dec,30,2017,after 12:00pm...this is the first time I bought something from Best Buy by order.& I was felt sorry for my daughter she couldn’t get the present right on the Christmas Day.on Dec,31.after 3:00pm I call to make sure my order is ready for pick up .they’re was told me try to call back on the New Year day...& so on. Until Jan,3,2018.I called &ask What going on??1st; they said my order arrived at the other store???I told them;in the order paper said pick up @ the same store where I purchase..then they said: call to that store to check it out!!! I told them ;this is the phone number of the store that I purchase & (U been working on that store & talk to me right now)...then she said ok!! Let me check 1more Time.. I asked her where was my order now???she said: (we don’t know where ur order now???)she asked me:( so U want to cancel the order???) I can see that they don’t have any (Responsibility ) to the customers..when I stop by the store and talk to the manager.;some like Discrimination..she didn’t even talk to me.;even the girl @front desk told her that customer wanted to talk to her..she came and only talked to the front desk girl... and lay her arms and head on the desk act like sleepy...I try to describe all the details of my conversation with Best Buy customers service..finally they told me: They don’t carry any Apple Watch if Series 1;2 ...they only have Apple Watch of series 3.and they going to charge regular prices of series 3;they cannot match with price what I paid for..I understand they cannot matches with 1&3 but at least they should give some discount...because I believe in this situation they totally wrong on the order process to the customers.they didn’t take any responsibility ..if the order process in the normal times;I don’t blame it.but unfortunately this was in big Holiday season;(Christmas and New Year) times.every kids expecting Gifts on times...well ! This is one of my experience to Best Buy..????!!!!!Thx! Alot

20

Dec,22,2017.I purchased Apple Watch @ Best Buy store@ 19425 Gulf Fwy.Webster,TX,77598. They don’t have any in stock..so they order 4me.total was $215 included tax.they’re gave me the receipt &the date to pick up Dec,30,2017,after 12:00pm...this is the first time I bought something from Best Buy by order.& I was felt sorry for my daughter she couldn’t get the present right on the Christmas Day.on Dec,31.after 3:00pm I call to make sure my order is ready for pick up .they’re was told me try to call back on the New Year day...& so on. Until Jan,3,2018.I called &ask What going on??1st; they said my order arrived at the other store???I told them;in the order paper said pick up @ the same store where I purchase..then they said: call to that store to check it out!!! I told them ;this is the phone number of the store that I purchase & (U been working on that store & talk to me right now)...then she said ok!! Let me check 1more Time.. I asked her where was my order now???she said: (we don’t know where ur order now???)she asked me:( so U want to cancel the order???) I can see that they don’t have any (Responsibility ) to the customers..when I stop by the store and talk to the manager.;some like Discrimination..she didn’t even talk to me.;even the girl @front desk told her that customer wanted to talk to her..she came and only talked to the front desk girl... and lay her arms and head on the desk act like sleepy...I try to describe all the details of my conversation with Best Buy customers service..finally they told me: They don’t carry any Apple Watch if Series 1;2 ...they only have Apple Watch of series 3.and they going to charge regular prices of series 3;they cannot match with price what I paid for..I understand they cannot matches with 1&3 but at least they should give some discount...because I believe in this situation they totally wrong on the order process to the customers.they didn’t take any responsibility ..if the order process in the normal times;I don’t blame it.but unfortunately this was in big Holiday season;(Christmas and New Year) times.every kids expecting Gifts on times...well ! This is one of my experience to Best Buy..????!!!!!Thx! Alot

20

Looked online at d dishwashers that have been onside. Wife and i decided on 2 models to look at. (lg LDP6797 and LG LDF5545). 12/16/2017 we went to the Ontario Ohio store about 25 mile from our home but closest store. We got there around 10:30am found one of the dishwashers on display. Looked all around for an appliance sales person with none to be found. Did see a sales person on the phone when he finished i asked him for help and he said he would get me someone. The sales person he got knew nothing about dishwashers. When i asked questions all he did was look at product specs on his phone. I guess Best Buy sales people are really just order takes.

Later same day i went to Lowes they carried same models. Sales person there knew his products.Showed me the differences walked threw everything on both model dishwashers. Came back home and had calmed down and decided to order thru Best buy since installation was free. Went online placed my order (wanted it in white) said delivery not available in my area. Says special order so i called you 800 number and was told nobody in my area carry's white and she could not stay when it may be in. Answer i got was when LG feels like sending this area white they will send.I understand products can be out of stock but to get a reply like i did is pretty bad.

Well needles to say i placed my order wit Lowes and have a delivery date of 1/6/2017

I lost all trust in Best Buy in store, online,and help center.

20

I purchased 2 iPhone's July of this year at the Homewood store in Illinois So before I purchased I told the best buy rep that sprint had the rental phone monthly agreement fee for $8.53. When we began the purchase I notice that best rental agreement contract fee was $16.67 told the ID:__NR-AM-66593734_____ Date:___3 -July -2017 and ID:__NR-AM-66593914_________ Date:_____3-July-2017. The best buy rep told me that sprint would change it and all I had to do was to call them. Yeah right…. I've been trying since August to this change the rental fee, this is the very reason why I warn people from purchasing phones from BESTBUY.

20

I purchased a Samsung Note 5 approximately two years ago and it got wet in August and stopped working. I paid $150 to get a replacement and it did not last 4 months. The phone fell once and the whole screen got some blotchy ink looking spots which spread over the whole screen by the next day. My gut feeling with this replacement was that it was no good, but I kept it. What a mistake! They sent me a defective replacement, now they are telling me that I have to pay another $150 to get another replacement. All this when I haven't even finished paying for the first phone. What a crooked deal. I am so upset about this situation.

20

Hello, My name is Milton Callahan I had a terrible experience visiting one of your locations on 11/24/17 at 2:30pm. Me and my mother entered the store located at 4925 Cal Sag Rd in Crestwood, IL, to purchase a new TV and Computer based on sale prices we seen online. The first thing we noticed upon entering the store was a 65" inch Samsung TV for 399.00 near the entrance. The price was on top of a group of the TV's and a big crowd was standing near waiting on a price check. Me and my mother waited patiently with the other customers but no one came to assist any of us. At this time I asked a few of the customers how long they had been waiting. Many of them stated over 30 mins. My mother has a fracture toe and a visible orthopedic shoe and I was very shocked not one person came to ask the group if we needed help. After 12 minutes of waiting and my mother needing to move or sit down. I decide to request the price check myself and one of the younger store attendants came over. I explained the price of the item and told him many people wanted to know if that was the actual sales price of the product. He scanned the item and said the item was $849.99. At this time many customers became upset. Many of the customers including myself should not have had to wait so long to get a price check on an item that was priced so much higher than the listed sales price on top of the TV's. Many of us thought it would be a few hundred off the incorrect pricing seeing it was a sale but not 400.00 additional dollars on a black Friday sale and the entire staff allow us to linger around this product knowing it was incorrect. It was unacceptable and I requested to see a manger. I wanted him to verify the store clerks scan and see if the price was indeed correct that he had told me. The clerk took the 399.99 sales tag off the product and put it behind his back as the other store clerk notified the manager. It took about another 15 minutes to see him. Once the manger (Doug) arrived I explained the issues and requested he check the product himself to ensure the price was correct. He stated " The clerk already told you the price" I said Sir can you verify it because it's 400.00 more than the listed price he has behind his back on the tag. He stated " hey people move signs around all the time " I stated sir as a manger it's your responsibility to make sure pricing is correct and if it is not to verify it for the customer so can you please check the pricing for all of us because we have been waiting a very long time. His reply was " you better tone your voice down a notch" I said sir I am loud so you can hear me over these customer's and I am a customer you should not be talking to me about my tone. I need a price on this item and I am very upset at the treatment I am receiving today". He grab a phone with a picture on it with the price of the item from the store clerk and said this the price wanna by one" (laughing) I said sir this is not funny and I am really upset is this the sales price for black Friday or the regular price. He said " this is what it is wanna buy one" looking at the other clerk. smirking. I told him I would be contacting the complaint department about his behavior and also let him know that it was not proper management. Not one time did the crowd or myself receive an apology for the wait and confusion. These people was angry and this behavior could of cause a store riot as many people got very upset. Base on the crowd and there looks I walked away and told a few people to contact customer service. I believe had I continued to push the issue the store manger would of cause a big problem within this crowd. I did purchase another TV after walking through the store only to witness the store manger discussing the matter and laughing about it with other employee's . The manager Doug was very inappropriate and should not be engaging with customers on any level. I do not know if he is the store manager but I intend on calling the store but wanted to have this address on a higher level seeing I work in management an felt it was inappropriate for him to tell me to " I better tone it down" I felt like that was a threat and so did the other customers. Doug has a problem and is not the type of employee you want helping customers and definitely should not be in management. I think a hard look at your surveillance camera's will show this could of went really bad and with my mother having a bad foot I did not want the crowd to get out of control based on his behavior so I left the crowd without the answers I needed about the product. After going through the store I found many items without a black Friday sales prices including one of the Items I purchase. I also seen and heard the Manager (Doug) talking and laughing about the issue with other employees in the TV department. This employee needs some type of corrective action so he can take his job duties seriously. I would like to hear a response in this matter as I feel the BBB should be aware of this but I like Bestbuy an based on this I wanted to notify the company about this first. Please feel free to contact me via phone or email regarding this matter my direct contact is 708-477-7437 my email is marksmenp@hotmail.com thank you for your time on this matter. I hope the company can resolve this behavior and also give me answers to the 65" UHD TV 6 series Mu6290 listed at your store for 399.99. I believe the price on black Friday was 749.00 but the store should honor listed pricing on black Friday but I was just trying to get the TV at the actual sales price. We purchased a 55" me and my mom that is on delivery but we would have love to have received what we wanted. Thank you for your time in this matter.

20

I went to the best buy in Lancaster Pa. on Thanksgiving day for the 55 inch tv for $179.00 I stood in line for 3 hours which I expected to do so when the worker inside came out to hand out tickets for the tvs he told everyone in front of us they could have up to 3 tickets per person was this an inside job that these people got these tickets or was this legit because if it was 1 per customer I would have got 1, these people that got the tickets were trying to sell them for $400.00 this was insane then they said we could buy the tvs for $400.00 when they buy them what a scam. I feel I should be compensated for what I experienced. Disappointed customer Dawn Mihaliak

20

My son purchased a Black Friday deal "online" that was guaranteed to be "in stock" at his local Best Buy store in Bowie, MD. He arrived at the store on Black Friday morning and was told that "they couldn't find the phone that had been guaranteed to be in stock that morning". He told them that he needed the phone "unlocked" so he could take it to his "own" carrier. He paid an extra $200 for an upgraded phone that they DID have in stock, and after they processed his money, he found that the phone was NOT unlocked, and was dedicated to a carrier that he did not want. They said, "oh, we're sorry". He asked for his money back, and they said it would take 48 hours for him to get his money back. I am DONE with Best Buy for good, and I intend to tell all of my family and friends of his experience and of my own lousy experiences with their stores in the past year. Their customer service has gone into the toilet. I personally have walked out of Best Buy twice in the past year when one of their employees attempted to "switch" me from a product I had gone in to purchase to one that was "better and more expensive". Both times I went in for an advertised product that "wasn't in stock" even though the application online said it WAS in stock in that particular store. I believe that is called BAIT and SWITCH. I thought that was illegal.

20

Your Customer service is the worst that I have ever seen. I have spent couple of evenings trying to ask for help from Best Buy technical support. I have spent several hours at a time to only be switched from person to person then to finally be disconnected. This has happened at least 6 times! I have even tried at the store level, store manager and best buy direct and still can't get any assistance. I was told on one call they were aware of the problem due to others having the same issue. I can not log in on bestbuy,com. I am not able to login to my account. It will not allow me to reset anything due to the fact I can't get an e-mail or text with verification code but yet I receive your daily specials, promos ect. I went around the system to place an on-line order last night but I can't even get a confirmation of my order by e-mail. This is unacceptable!! I'm supposedly an Elite member but to get this level of service is not acceptable. Your people call themselves "Specialist" but yet they are unwilling to help. I'm on the phone now, I explained my situation "AGAIN", only to be transferred to someone else. Been on hold going on 40 minutes so I'm sure it's just a matter of time, I will once again get disconnected. I get your "Specialist" is someone sitting in a cubical somewhere but surely they are trained on how to satisfy a Customer. I'm sure I won't get any response with the complaint so the bottom line is I'm done with Best Buy and as much as I hate Wal-Mart, I will take my business there. Next time, I hear Best Buy sales aren't where they should be, I will know why. I wish you the best because with the Customer Service you provide, I don't see Best Buy remaining in business. The last time I check if you don't have Customer Service, you don't have business! IF a Manager (that can help) would like to call me to discuss then you have my contact information on file.

20

I purchased an Arris router, SURFboard SBG6900-AC from Best Buy. I think it might have been around April 2016. We have had on going issues since then. I didn't suspect the router because it was brand new and came highly recommended by the Best Buy sales person. I have had Comcast/Xfintiy out here twice and Dish out here twice to review my system problems which consisted of frequent short outages interfering with our TV and our Pandora music station and internet connections. This week, I called Comcast back and a knowledgeable technician went through our entire system, upgraded it and rebuilt our Dish outside LMB. We still had issues and the technician suggested that our router may be the culprit but he couldn't touch it himself. I went to Comcast and rented their router, installed it and - guess what - our problems were solved. Everything works now. I realize it has been a while since I purchased your router but I'm unhappy that it was actually the cause of my year long problems. I don't know Best Buy's limits but I certainly believe Best Buy should give me a full or partial rebate on this dysfunctional router. We are excellent Best Buy customers as you can verify and have supported you over many years. This is the first product we've purchased that turned out to be bad. I would like a response ASAP. Thank you.

20

Hello,

I went into Best Buy on 11/10/2017 @ 3:45 pm. NORTHCEST SHOPPING CTR. FT. WAYNE,INDIANA to buy a Sony 75 inch television and couldn't get any service. Then I went to buy some ink for my printer
and printing paper. Once, at the counter I needed to pay my monthly payment, alone with some ink and printing paper for my computer. There was a new guy there that didn't have a clue on how to ring me up. A employee name Kathy ask for my ID and I said not to make my monthly payment you don't. If I was buying something on my card then you would need my ID. She got real nasty with me and said that's the store policy and I can't change that. I can close MY ACCOUNT that's for sure. I suggest that you give her more training or fire her, she is bad news for this company.

20

On August 5, 2017, my husband and I purchased an LG refrigerator from the Bridgewater, NJ store. We also purchased the insurance policy on the product at a cost of $299.99.
On November 8, 2017, the fridge stopped working. My husband called the Geek Squad to make a time and date for repairs. He was informed that the first available time and date was November 16, 2017. EIGHT DAYS!! without a refrigerator--UNACCEPTABLE!
We could get a local repairman in one day. However, we already paid $299.99 to Best Buys because they bragged about how excellent their insurance was when needed to make repairs quickly.
We will NOT be fooled again by promises and insurance policies made by Best Buys! We will inform all our friends and relatives about the time response for repairs needed on Best Buy merchandise. Your insurance is as rotten as a hot fridge"s food!

20

I went into a Best Buy store in and told the Agent that I wanted to renew my Tech Support membership. The agent pulled up my account and stated that they tried to automatically renew it on the due date but my credit card was declined. I was going to pay cash to have it renewed and he told me that I were not permitted to renew the membership with cash. It had to be by credit card or debit card only.
I asked the agent why did they attempt to automatically renew my Tech Support membership without my knowledge, permission or consent. He said he didn't know. That was the way Best Buy was doing it.

My complaint is why did Best Buy attempt to automatically renew my membership without my knowledge or consent? Performing a financial transaction without a person's knowledge or written consent if illegal. I'M BEING FORCED into a renewal whether I want it or not. Best Buy does not have the legal right to make financial decisions for me!

I remember several years ago Best Buy was losing customers because they were being pressured by the employees to purchase an extended warranty. That practice forced consumers to go elsewhere.

If Tech Support is to be an automatic renewal, the customers need to be made aware of this at the time of purchase or notified through the postal system (not email) or phone call and given the opportunity to decide whether they want to renew or not. This practice of automatically renewing Tech Support membership without the consumer's consent needs to be stopped immediately. YOU SHOULD NOT ASSUME that the consumer wants to renew their membership and make this financial decision for them in order to increase your profit.

A very annoyed customer
Frank

60

On Saturday 28 Oct 2017 I purchased a new TV at the North Have, CT store. There was no problem with the sales person assisting me in getting the product which I wanted. Then today 30 Oct 2017 my wife happened to check our bank account a discovered that an additional $53.00 (fifty-three) dollars had been debited to our account by Best Buy. After some length of time and multiple phone calls and transfers she was finally connected with a representative who told her that a virus protection plan from three years ago was reactivated for the new TV. As I was never informed that this might occur and I never gave any consent for this transaction to occur I consider it a case of theft and bank fraud. My wife was informed that a refund would be made in 7 to 10 days. I have contacted the state attorney's office for North Haven, CT and if the money is not refunded as promised I will be filing a criminal police report with the North Haven Police Dept and push for criminal prosecution. Any company that feels they can take a customers money without prior approval or contract cannot be trusted and I intend to no longer do business with this company and will by all means warn my friends and family of these underhanded and possibly criminal activities of Best Buy.

20

I cannot click off the one star. I wouldn't even rate you at all. I am absolutely po'd about my Roku purchase I made. I brought the Roku device back after having trouble with with them. I had to cancel my debit card because of it. Security reasons. I wanted to get my money back for the device with receipt in hand and was refused cash back! I have my receipt, my card is cancelled, so I can't have the money returned that way. The only way is get cash back. The manager refused to do that, stating the system will not allow him to give me cash. How can you be a retailer and have a system in place where money cannot be refunded? That makes no sense. The manager was glad to give me a gift card. Are you serious? You won't refund my money for an item and you think I'm going to spend more money there. Not only did I refuse that option, I was offended. This is not the way you do business, since this isn't a two way business arrangement you have setup.

20

Great products and staff. Tried to renew Webroot and customer service 27 days prior to their ending. Went to store in Elyria, Ohio. Best Buy policy, will not accept check or cash.. I hear that Best Buy is in financial trouble. Could this be part of the reason --- DUH !!! You've lost this customer. I wonder how many more?

20

your credit card department is not very good first opened an account did not recieve card or statement to pay my bill tried to get help talked to three different people at city bank all did not speak very good english if your service is over seas I will not use your service anymore I hope they got this straight but?

20

Hello I purchased a refurbished Samsung 55" tv with cuts and bruises in it model # un55ku6500fxza on oct 18 2016 I was told to get insurance of the tv if it was to give me problems . The tv doesn't cut on and I bought it refurbished and it was working fine had I know the disadvantages of buying a refurbished tv I wouldn't . I had the geek squared which covers my protection come out to tell me there is nothing they can do about this . Iam very disappointed and was mislead about this tv warranty . I am writing before I make this a small claims situation .

20

I went into the Planation store to buy a cell phone. I asked the clerk if he could set the phone up. He said the company cell phone company would ask him questions, then he would have to ask me the same questions. He would not set the phone up. I did not buy the phone. However I would like to recommend 2 clerks at the Coral Springs store, who went out of their way to help me with a cell phone I had previously bought there. They tried everything to help to get my phone to work, especially the young lady. She gave me a refund without any trouble. This was on 8/30/17. If it was not for these two clerks. I do not know if I would purchase additional items at BestBuy, as I have numerous items there.

20

Starting in July 2017 I ordered a Whirlpool microwave oven from Best Buy online. When the oven arrived at my home, it was defective. I drove 30 minutes to the nearest Best Buy store. I returned the microwave and ordered another. To make a long story short, I received a total of five microwave ovens before I finally got one that worked. I returned four microwaves to the same store and obtained receipts. The purchase were put on my Best Buy credit card which is handled by Citi Bank. I looked at my Citi Bank statement and have been charged for two of the returned microwaves. I have contacted both Best Buy and Citi Bank and explained the problem. Best Buy insists that this is a Citi Bank problem and of course Citi Bank states otherwise. Here it is the 1sr of September and the 2 microwaves are still on my bill. I will never buy another thing from Best Buy. I will pay off my Citi Bank Best Buy card and will never deal with either company again.

20

I went into Best Buy in Mays Landing NJ last night to purchase a cell phone. the female sales associate who helped me with the phone was fine...although there were two other female sales associates who, when I asked if they could activate my new phone and transfer my information, told me that they didn't do that and acted as if I were crazy. I proceeded to tell them that just the night before, I had a friend who had also come into the store to purchase a phone and they were treated completely different....their phone was activated for them and all their info had been transferred over as well. I won't even get into the amount of trouble I had trying to get this activated.

If there is some new rule at Best Buy, and employees are not allowed to do this anymore. please inform me...very odd...especially since I know someone who just had it done the night prior. Also, I had a very strange experience when I asked someone how the virtual reality headset for Samsung works...the female associate was on her cell phone the entire time and acted as if it were such a bother to explain things, then walked away while I was in mid-sentence asking a question.

Needless to say, Best Buy lost a sale, and I wouldn't be surprised if many sales were lost. Everyone who I dealt with looked as if they were about 10 years old. It's a real shame....I know darn good employees who do work at this location and it's just a shame for the good ones. Best Buy needs to really look at their floor help in mobile. They need some sort of training in basic common courtesy, although, that really can't be taught.

20

You may also contact the CEO, Hubert Joly at the corporate office address, 7601 Penn Ave. S, Minneapolis, Minnesota 55423. Corporate office phone number is 877-415-3487. Was assaulted tonight by store manager. Would like to speak to Hubert Joly. Will also be consulting legal advise for liability. Does anyone care about their customers?

20

I am a new Geek Squad customer, having purchased a year's subscription of tech support on 10/29/16. I had an appointment for service, and despite that, waited 20 minutes before someone acknowledged that I was waiting. One technician was helping another customer and it was only after 20 minutes that he asked me if I was being helped, as he assumed someone was already helping me.

The reason I went in for technical assistance/support is because I purchased a Lenovo laptop just 13 months ago at the same location, and was having issues with signing in with my admin password. I contacted Microsoft as well as Lenovo regarding this, however they were not able to assist/remedy. I searched online for information on how I might handle this myself but was also unable to remedy the problem. As it turned out, the reason I was unable to sign in is because the number keys were non-functional, and my password contained numeric as well as alpha digits. When I searched for information on how I might remedy this myself, one of the first things all the online tips suggested was to make sure that the numbers pad is not locked.

On newer laptops such as mine there is no numbers keypad but rather the numbers run across the top above the letters. I purchased the Geek Squad support and it was only after two days that one of the technicians called me to tell me that the reason I was having a problem signing it is because the number keys were nonfunctional. My question is, why wasn't a diagnostic test run to determine the functionality of the keys before my entire system was wiped out in an effort to bypass the password?

When I had received a voicemail from the servicing technician asking me for some more information before she was able to go further, I returned her call. After pressing the prompts to direct me to Geek Squad, I waited on hold for almost minutes, but no one answered, though I called during business hours. The phone just kept ringing and ringing and ringing. Attached herewith is a snapshot of my phone screen showing the amount of time I waited before hanging up. I called back again and it was the same, but then an outside rep answered the called and asked me which store I was calling.

He then connected me and I waited again for several minutes but no one answered. I called one more time and if I had not been connected with someone, I would have gone back to the store in person to cancel the service altogether as I was entirely frustrated. On the third call attempt, someone finally answered and placed me on hold for another few minutes before obtaining the information the servicing tech needed. Needless to say, I'm unimpressed with the whole thing, as I would have used the $200 I paid for service and put it toward the purchase of a new laptop rather than be stuck with a still non-functioning unit, and a service plan with lousy customer support and that only covers software issues.

I want to cancel the service plan altogether. Between the issues I experienced (as a new customer) coupled with having a laptop that is no better than when I brought it in, I am very dissatisfied. Diagnostics should have been run to determine if a hardware issue (non-functioning number keys) before the system was wiped out, because now I'm left with a shell of a laptop and it's useless to me without the number keys, the letter P, and backspace keys - all non-functional. If it is standard to check to be sure that numeric keys are not locked regarding password sign-in issues, why wasn't this checked first?

The only compliment I can give is to an in-store tech agent named Jaylen who was courteous and apologetic.

40

There should be an option to give 0 stars based on my experience with Best Buy. We placed on online order with them but cancelled it and received acknowledgement of the cancellation. Best Buy ships the order anyway so now we need return labels to send the product back. We've been trying, through their customer service number, to get return labels emailed to us for the past two weeks. Every rep we speak to gives us a new excuse as to why we have not received the labels despite giving them 3 different email addresses.

The latest from this morning is calling Best Buy and spoke to a rep who could barely speak English and she informs me that perhaps the reason we didn't get the labels is that the product we received isn't eligible to be returned via return label. Go figure. Got cut off from her and when I called back, the next rep I spoke to decided that she could not speak to me, she had to speak with my boss since his name is on the account. Didn't have a problem speaking on his behalf to the other rep I spoke to not 5 minutes prior. Extremely frustrating and time consuming and would not do business with them again.

20

Best Buy didn't put the Apartment number on the package so I spent a day waiting for the damn thing and it didn't come because some one didn't do there job. This will be may last order with this company. I even had to fix the problem after UPS sent me a text saying they couldn't deliver the package. So don't do anything now because I did customer service and the job of Best Buy and took care of getting the apartment number on the package. If I could have given you 0 stars I would have.

40

My brother an I co-own an house in South Philadelphia. We are getting ready to sell and are replacing the kitchen appliances. My brother lives in Florida and went to Best Buy there to buy the appliances. Last week we were supposed to have a Refrigerator delivered to the house in South Philly on Friday, October 21 between 12PM and 4PM. My brother received a phone call saying they couldn't deliver it and would have to deliver it on Saturday October 22nd. They said it would be delivered by Noon. Friday evening he received a phone call saying they were delivering it at 8PM on Friday, this is after he and Best Buy agreed on Saturday. He told them no, they would have to deliver it on Saturday. They called Saturday and said it would be there between 12 and 4PM (don't know what happened to the "By Noon" agreement).

They finally called, after 4PM and said they were on their way. When making the arrangements my brother told Best Buy that the Refrigerator would not fit though the front door and they would have to take it up the alley and deliver it in the Back. A lot people in South Philadelphia have to get deliveries that way since the doors on the front of the houses tend to be so narrow. When I told the delivery guys they were not happy, even though the alley was very clean, more than wide enough and free of debris. In order to get it into the Kitchen it would have to be lifted over a counter. The counter is a little less than waist high.

They said they wouldn't do that and we would have to . The one delivery man was very arrogant about it. He kept giving us an argument about the delivery. My contractor and my two sons were present and said they would lift the refrigerator over the counter. We just needed the doors of the appliance removed. The deliverymen left the refrigerator in the alley and went back to their truck. Since it appeared that was as far as they were going to take the Refrigerator, my contractor started to remove the doors himself.

When they came back, the "arrogant" deliveryman demanded to know who the owner was. I told him I was co-owner of the house but he kept saying I wasn't the one listed on the work order. I told him that was my brother and he lived in Florida. He then insisted that someone sign the work order saying that because we (the contractor) took the doors off, the work order had to be signed immediately. I told him I wasn't signing it until they removed the "Old" refrigerator, as stated on the work order. He kept arguing with me about it and even threatened to take the new refrigerator back.

Then he started arguing with the contractor saying that he was going to take the doors off, that they just had to go to the truck to get the paperwork. My question is, why did both of them have to go to the truck to get the paperwork? Why couldn't one stay behind and start removing the doors instead of just dropping it in the alley? They couldn't at least take it to the back door? Did it take two people to "Lift" the clipboard containing the paperwork? He kept arguing with me about signing the work order and I kept telling him I'd sign it when he removed the old refrigerator.

I need a washer/dryer and Refrigerator and was thinking about going to Best Buy, but not now. I'll go to Lowes or Home Depot. Not because of your products but because of your deliverymen, one in particular, and the total mix-up of when the appliance was going to be delivered. Also, when my brother called Best Buy on Saturday to make sure the refrigerator was being delivered, the Best Buy person he was talking to called the Dispatch and the person said "It's not on the truck" and hung up on her.

They were even rude to your own people. Normally I let things like this go but the attitude and arrogance of the one delivery man was unprofessional. All he had to do was take the Refrigerator to the back door, take off the doors and my sons and the contractor would get it into the kitchen, then put the doors back on. They would of been done instead of standing there arguing with us. I believe they didn't want to take the old refrigerator because they would have had to take the doors off in order to get it through the "Front" door. (Yes, that one fit through the front door, it did not have to be lifted over the counter.) My experience doesn't even rate one whole star!

20

When delivering a Samsung refrigerator in June of 2016, one or two of the delivery personal stole money out of our house. We filed a police report and contacted a detective to investigate. A Steven Waligoski with the Executive Resolution Specialist department, was not very helpful in the investigation. In fact, if you interfere in an investigation, that is a crime. He gave the detective leads that led to a dead ends. I guess to get his position, you need low qualifications. The detective was extremely frustrated with Steven and said to me, you should sue Best Buy.

This employee is a subcontractor with Best Buy but it seems that they are content to continue to employ a criminal. I asked the detective if a lie detector test could be administered. She said yes if I can get them to my precinct. Best Buy had no interest in doing that. In the last two years, my wife and I have spent approximately $5000 with your company. In the years that we have been repeat customers, we have spent approximately $7000. Steven told the detective that I was lying about this. That made me angry. If spending that kind of money with your company, why would I try to beat Best Buy out of $170. Go figure. To any customers that are getting anything delivered to your home, beware.

20

Bought an Epson printer for my son for college. He left for school two weeks later . Set up new printer at school and it didn't work (defective). Best buy said after 14 days they were no longer responsible for product even though it had never been used. This is the fourth consecutive time I have had a bad experience at the store. They are very uninformed about their products, very inexperienced and clueless about their jobs and don't support their products worth a crap. I am a best buy cardholder, but it will never be used again! Totally worthless entity.

40

I have experienced the worst customer service I have encountered with any company in my dealings with your Plymouth Meeting, PA. store. I have been a loyal customer of Best Buy for a number of years. In the past 12 or so months I have spent approximately $5,000 at this store.

I ordered a Dishwasher over the Labor Day Holiday taking advantage of what appeared to be a nice sales promotion. I ordered a Kitchen Aid appliance and was promised delivery and free installation in one week. I received a phone call about a week later saying that my appliance would be delivered the next day between 8am and noon. The next day came and went-- no delivery—no phone call. I went to the store to see what had happened and was told they were unable to give me an answer. They said they could reschedule and the next available date was one week away. I asked why it seemed like I was being put to the end of the line when I already had one promised date and was told that is the way it works.

The next date came—Sept 19. The installer showed up and looked at the old dishwasher and told my wife he could remove it but could not install the new one –something about it being ½ inch too high?? There was a bit of a language issue and my wife did not clearly understand what he was trying to convey. Unfortunately I was out of town and did not hear this conversation. I did measure the space and can see no reason why the new dishwasher would not fit.

I am certain a professional installer could have solved whatever issue existed. The store Manager spoke with my wife and assured her that he would work to either resolve the problem with the dishwasher or find a comparable model for her. He promised a return call no later than the next day. I think you know what is coming—no call. My wife tried to call the Manger several times but heard nothing.

Long story short we have canceled the order. What was a good deal turned out to be not so. I will shop for a dishwasher from a competitor. I am aware that losing one customer is of little concern to you but rest assured that I will warn friends and neighbors of the horrible customer service that can be expected from Best Buy.

If you should happen to care at all the order was placed on my wife’s Best Buy Credit card on Sept. 4, 2016.

40

I bought a washing machine on August 20th at the Westbury NY location Order number 1116233273254. The delivery was made on Tuesday Aug 23 however they didn't complete the install and I was provided a hose which was kinked. I called the store spoke with 2 people one of them the Manager named Paul, they claimed to put the issue on an email to customer service. I got a call and schedule an appointment for Monday 29th at 4pm to finish the install. On Monday August 29th I got a call at 9am stating they will be there in an hour. I was at work and clearly I asked for after 4pm install, the person said they will reschedule.

I never got a reschedule back. I visited 5 times the store called numerous time and no resolution has been given to me. I tried the machine this weekend and there is a delay on the on button. I am completely frustrated, way past disappointed on terrible their customer service is. At this time I am requesting a new machine to be delivered. Attached please see the deplorable way my install was left by technical service. I got hung ups after calling Best Buy customer service.

60

I've been a customer with Best Buy for many years now. My last purchase has been a total nightmare. I purchased a fridge, stove, and microwave. On the delivery day, I received a damaged fridge and also, the delivery company did not relocate the original fridge as was the deal when i did my purchase.

Not only that, I have been calling many times, complaining to all the customer services answering to my calls,about the fridge inside my daycare area. I was promised to get reimbursed 478.00 for the damage only, not for the inconvenience and service they said they would provide. They gave me an appointment for 09/13/2016 to deliver, install and relocate my fridge. I told them I have daycare and it is not safe for the kids to have a fridge in their way.

On 09/13/2016, the stove was not delivered or installed, and i have too pay an extra 255 dollars to do it. The water line for the fridge was not installed as promised two different times, and the fridge was not relocated as promised again. Both times delivery company came, no one took responsibility for the movement of fridge. I spoke to Best Buy customer support by phone for hours, the only compensation she wanted to give me is to reimburse me for my money which is $139 I payed to install the gas line.

I need this problem to be resolved a-soon as possible, and to be recompensed for the inconvenience, headache, and careless effort and responsibility on Best Buy's part.

40

I called with two issues. Not realizing that I would encounter another phone robot. Nothing like having your "problem" reduced to someone else's criteria. So finally figured out how to summon a human and was able to make a payment. But no one to deal with the fact that the website is not user friendly or guide me through how it should be used to make a payment.

The second issue I called about was the fact there were 4 items in my checkout box that I did not put there and did not want. All I wanted to do was to have someone kindly remove them from my account. After being transferred twice..and having to deal again with a robot, I finally hung up in total aggregation and exasperation. Best Buys Customer Service needs an overhaul from top to bottom.

20

Just a note to let you know why I am no longer a best buy customer. About 4 years ago I opened an account and bought a couple of thousand dollars’ worth of merchandise. A week later there was a charge of about $750.00 that was not mine on my statement. I called and that was taken care of quickly. On 8/8/16 I went into best buy, my account was at (0 balance) and bought a 28 dollar battery, the next day I bought a printer for 98.86. I checked my email and found an order received, order #BBY01-788164062371 for an apple watch being shipped ($411.03).

I called and Best Buy customer service said everything was ok. Next day got an email, order received for an apple 9.7 inch iPad ($987.65). Not mine and shipped to the same address. I live in Clovis Ca. After more than a few phone calls I was told everything would be good. They canceled my card and sent me a new one and assured me that the new card would have the correct amount billed. Good luck with that. Got my new card and a few days later my new statement saying I owed $509.89.

More phone calls with very little understanding on your peoples end. I told them to cancel my card they told me I had to sit and listen to them read some kind of policy. I told them to let me talk to a supervisor. The supervisor came on and said the policy was that if I canceled my card I would have to re-apply and get a credit check for a new one.

My credit is over 800. After wasting many hours of my time and effort to help best buy deal with this fraud and then needing to cancel my card because your people could not deal with it, I get punished because of your people’s incompetence. So I solved the problem myself, don’t shop at Best buy any more. I can get the same merchandize for less money and a lot less head aches.

20

I am a long-term customer of Best Buy, having purchased 3 computers, 3 TVs, 2 entertainment systems, a Bose system, etc over the years. Overall, I have been very happy with my experiences at Best Buy especially the customer service. So, when I needed to add 2 phones to my existing Verizon Wireless account, I decided to shop at Best Buy (Seekonk, MA) on 08/15/16 and was pleased to learn from Monica (rep) that there was a promotional BOGO on the IPhone 6s....perfect. I was unable to finalize the purchase at that time and asked if the promo would still be available on 08/19/16 when I had more time to devote to the purchase. Monica (rep) checked the flyer and was unable to determine the expiration date.

She called her manager (Dylan) and then reassured me that it would still be available on 08/19/16. As planned, I purchased the phones on 08/19/16 and once again was reassured by Josh (rep) that the BOGO was available and was given instructions on how to redeem it (yourdigitalrebatecenter.com). When I attempted to claim the BOGO there was a problem....no promotional match found. I called Best Buy for some help and after some research was informed that the BOGO had in fact expired on 08/19/16....the date of purchase.

Had I been correctly informed of the expiration date, I easily would have made the purchase ahead of the deadline. The advice I received was to send an email to Verizon Wireless requesting that they reconsider the BOGO. This should not be my responsibility to resolve. Best Buy Seekonk clearly made an error, which they acknowledge, that if unresolved will cost me $750.....totally unacceptable. The offer to comp me the accessories I purchased (2 screen protectors) is borderline offensive. And, to expect me to resolve this issue is infuriating.

Best Buy customer service needs to support me in this by admitting their error, honoring the BOGO I was repeatedly promised was available, and fighting Verizon Wireless on their own time for not clearly indicating an expiration date on the flyer. Very unhappy.

40

I just saw a back to school commercial that shows bullying. A kid is studying in his room and another person comes in and shoves the note book on the floor and says the kid should be using a computer. Please try to make the commercial less bully-ish. Why not a comparison and have the kid with the book ask about the computer?

40

This is the worst Best Buy customer service experience I have had. I have had two Samsung refrigerators go out within a 15 month period. Lucky I had an extended warranty? Wrong--I had the warranty but cannot get my refrigerator (bad compressor--15 months old) replaced for another 8 days!!! This after waiting until day 6 after reporting the problem for technicians to come out. I have tried to escalate the problem to no avail. At each level of Best Buy management, you are told "you can talk to my supervisor, but they will tell you the same thing." And the sad thing is, that is true. No extra effort to help the customer at all. I have been a loyal customer for over ten years, purchased all of my appliances and appliances for other family members from Best Buy. Add me to the long list of unhappy customers. I will look for another appliance store in the future. I would not even give the service a single star!

40

7/2/2016 ordered convection single wall oven and over the range convection microwave, plus induction cooktop over $5,000 in merchandise. The month before we purchased Samsung French fridge over $2700. Delivery was made properly. After paying communication by Best Buy was non-existent. Delivery was scheduled four times and none were delivered. Lost two days of work because of the no communication. 7/26/2016 I cancelled order after being told system said we had wall oven (which we did not). No one would try to get to the bottom of why delivery could not be made or to get it resolved. I will never buy appliances from Best Buy again and have done so for over 20 years. They no longer care about their customers or service.

40

I purchased a TV & stand on 6/9/2016 from Best Buy In Oshkosh, WI. My salesman was Micheal W. At the time of the sale he told me that there was promotion going on and that I would get some rewards if I bought the TV and stand now and took out a Best Buy VISA credit card. He said the amount would be about $175.00. I made the deal and waited the appropriate time to receive my rewards money. Now, after checking with Best Buy Corporate, the store manager, and VISA (spending 1.5 hrs on the phone), I am entitled to only $110.00 of in store credit. This isn't right. I was misled.

20

My oven went out so I looked online to buy a new one since I have bought my entire kitchen appliances with you in the past and been very satisfied. I spoke with a lady on the telephone that said she would be happy to place the order in for me (order number above.) She said that it would be delivered on the 19th and installation in my area was free.

It was a sacrifice to wait since I had no oven but I agreed and also purchase the gas line too. I came home 5 days later and had a message on my telephone answering service telling me to call and reschedule the delivery. I called up and spoke with a Ken that said he was from Best Buy Corporate and he said that they would honor another stove that was 20 more for the same price but the installation would be 160 dollars.

After being upset again I told them that I would take the stove and my husband would set it up. Then they asked for my credit card again. I said why cant you just switch the order it is the same exact price. She informed me that I would have to pay again and that I wouldn't receive my first refund for 3 to 5 days. By this time I was really upset. I said you mean to tell me that I have to buy 2 stoves in order to get one that was promised to me the 19th. She stated yes you will.

I told her to cancel the whole order that I was going to be making my purchases at ABC from now on. I spoke with another lady and she told me that they didn't even debit the cost of the stove out of my Best Buy account just the connector. I told her why didn't the lady tell me that? There is a communication skills that are lacking with your staff. I will be searching for a new oven from a different company because of this.

40

I purchased a fridge and scheduled delivery. Delivery was rescheduled 4 times and pushed out over a month. I have called several times and visited the store I bought the fridge at and still cannot get the fridge delivered to my house. This last cancellation notification came at 2AM

20

On May 16 2016, we ordered a washer and dryer (Bosch) Order #111613727016. The order taker (Nancy Castro of your Mays Landing store) failed to tell us that we needed a 4 way outlet for the dryer. Delivery was scheduled for June 4. The delivery men could not install the appliances because of this "small" detail she left out of our conversation. I scheduled an electrician to install the outlet and then called Best Buy back to reschedule. I talked to your customer call center and after an aggravating one hour of disconnections and misunderstanding what I was trying to do (they thought I was rescheduling the whole delivery and were giving me a new delivery date three weeks out), I finally spoke to someone named LeeAnn.

She got in touch with the warehouse and assured me that the technicians would be back today, June 13, that I would receive a call the night before confirming the order, and that I would receive a call in the morning regarding the time period they would be here. Since I did not receive a call on Sunday night, the 12th of June, I called the call center and after being put on hold for approximately 40 minutes was told they did not have anything scheduled for today. Right now I am waiting a call from a "supervisor" to try to resolve this. I am extremely frustrated at this point and will NEVER buy another thing from Best Buy again.

20

I purchased an antenna that a sales person said would work so I could drop my cable co. It did work to some degree I was able to bring in some stations but 50% were Mexican stations...My biggest complaint is with Best buy on how my money was refunded. I used a debit card for the purchase and the money was taken from my account the same day. But on the return I have to wait 3 to 4 days for the money to be put back into my bank. This is not fair and Best buy has lost me as a customer. I will do my best to keep my friends from going there also.

60

I bought a dell computer around Black Friday. 11/27/15 @14:58 at store #341.. We were going for an extended visit to my daughters in Pittsburgh, Pa. and My wife reminded me that I NEVER even plugged the computer in and the 30 days return was going to be up and I better fire it up and make sure it is OK. Slipped in the virus disk that came with it fired it up and put in a password did it twice for confirmation OK. Went to my daughters for a very nice visit, came back home fired up the Brand New Lenvo $455.78 that I SAVED $199.99 on and it LOCKED ME OUT This computer Geek guy that sold it to me, When I Asked Him About a START UP disk told me I DON'T NEED one it's Built In. THIS GEEK GENIUS assured me it wasn't needed.

I Asked him Repeatedly, said Your Covered, Everything is in there! My Uncle Tom had a saying, " It's important to be understood But more Importantly to NOT be Misunderstood!" Thanks Uncle Tom. When I called the store they got real snotty with me and said for $37.00 they would UNLOCK IT! I told them it was Never used, said they don't care $37.00 is what they charge to Unlock My Brand New $455.78 + $199.99 savings computer. I asked to talk to a Manager, was told makes No Difference, he will tell you the SAME $37.00 to unlock your brand new computer If they Do Not Unlock & give me an Apology THIS $455.78 is the LAST Penny you will ever get of of Paul & Doris Carroll of Taylor ,Pa. 18517 They should ALL be Ashamed for this behavior. I must be getting Mellow at 6'5" and 245 lbs. There was a time the police might have been called.

40

My last payment on my former best buy credit card was on March 3 2016 for 90.36. I checked my card balance and it should have been 0.00. I looked at the statement and saw 49.79 as a balance. I called best buy customer service and asked her were this balance came from since I knew my balance was 0.00 She stated that this was a charge from 2012 webroot purchase. Now I would like to know how you can try to collect on a bogus charge like this.

I have since cancelled my best buy card and will never buy anything in your store ever again. I do not intend on paying this since I know my balance is 0.00 Please remove the 49.70 from that credit card. If I get no satisfaction from here I will gladly call the CEO Herbert Joly at 877-415-3487 and express my dissatisfaction to him. I pretty sure he`ll take care of this issue.

40

After waiting for a Geek Service call, Best Buy called and said it would be another ten days before the replacement part comes in. I called the BB 800# and the CSR told me to return my flatscreen to the store. I did and was told at the store did not have any information and to take my TV and leave the building. I called back to the BB800# and at first they denied that the CSR told me to return the TV and then after pressuring them they fed up in saying that even though she did say it, it was not corporate policy to exchange my TV and would not honor her mistake. Still, waiting for a simple two dollar backordered part!

40

I went to the Belmont store in Baltimore , MD on March 5, 2016. All of the sales representatives were very helpful and I ordered a refrigerator and a cook top. These items were not delivered together. One I received on March 24 and I have yet to receive my cooktop. When I received the refrigerator, the delivery person could not get the water to come out and stated he would bring another one, I never heard anything more about that. Using his own initiative, my husband read the manual, and called the Frigidaire Company and now we have ice and water.

The is the first time getting appliances from your company and I wanted to get all of my Kitchen appliances from Best Buy. I have had quite a few delays I might have to shop elsewhere. I would like to know if I can be compensated in any way for having my kitchen looking a wreck, not being notified, and not getting my order in a timely matter. I think I'm almost ready to cancel my cook top and close my account.

20

As a lady who has been a very good customer of Best Buy, I feel it is incumbent upon me to tell you how disgusted and offended I felt in your retail store located in Lake Charles, Louisiana, #1080, last night (April 9, 2016) because of an arrogant so- called "manager," namely his disposition and treatment of me. I have spent $1,106.92 at Best Buy since December 2015...Order No. BBY01-773187004597, $525.59 on 12/8/15; Order No. BBY01-773850020760, $443.97 on 12/13/15; Order No. BBY01-776235015854, $137.36. I purchased an ethernet cable at the Lake Charles, Louisiana store for a total of $27.42. I do not live in Lake Charles and have to drive a round trip of 60 miles from my house to that particular Best Buy store because it is the nearest Best Buy store to where I live. I had bought the ethernet cable because I thought I needed it for a device for my TV.

I wasn't exactly sure how to attach the device, and a friend of mine came to help me with that task on Friday, April 9, 2016. As it turned out, the ethernet cable was not needed, so I made a trip to the Best Buy store in Lake Charles, Louisiana, to return the ethernet cable for a cash refund. A nice male clerk waited on me and advised me that there was a 15 day return policy, but that he would check with his manager to see if he would make an exception. I thought that was very nice, since I had not asked him to do this; he volunteered to do so. I had not read the receipt and had assumed that I had 30 days to return the item, since that is standard at most any store.

He said he could only give me a store credit, which I had to take, because he refused to give me my money back. I didn't and don't want the store credit, as there is nothing I am interested in buying anytime soon. I want my money back. He said that I had bought the cable a very long time ago, and I couldn't believe that! WHAT A RIDICULOUS EXAGGERATION! I had bought it 22 days prior, which is only 1 week over the 15 day period. Are you kidding me? I mentioned that the item wasn't for a large sum of money...$27.42, and he said, "Exactly," as though I was making a big deal over nothing. Is this any way to treat a customer who values her hard earned money?

Customers should be rewarded for their patronage and loyalty. I have my own business, and I can tell you that I bend over backwards to satisfy my customers. I would never treat any of them this way. It pays off in the long run to bend a little and go the extra mile, rather than be so rigid and uncaring as MICHAEL SONNIER. I did not witness a store manager at work, but rather someone who thinks he is Master of the Universe. I am disgusted with customer service behavior and lack of respect and will be disgusted with Best Buy if you do not do something to rectify this matter. I am asking you to please refund the cash amount of $27.42 to me. I hope that you do not want to lose a good customer over this matter.

40

Went to Best Buy in Sherman TX, bought a "new" Xbox, got it home and the thing was literally in pieces. Took it back to exchange it, was refused an exchange and got accused of doing it myself. Because that makes sense obviously. All in an hour!

40

I Pre-ordered Game of thrones DVD set a few weeks ago. Release date 3/15. I received a call from a local store employee (Apple Valley, CA store) AND a 'corporate email' on 3/14 stating my order/DVD's were available for pick up "NOW" and up to 3/24. I go to the store for pick up, show them the email, ID and CC. They would not release the DVD set stating 'release date is not until tomorrow'. Again, I had them read the email. I left w/o the DVDS, very angry. At home there was a vm from a store employee, stating the same "I can pick up my DVDs 'now'."

I called and spoke to "Jenna" the acting gm on duty. Although apologetic, it does not solve this problem. I find it appalling and horrible customer service that a patron would be notified by the local store and corporate email stating their order is ready for pick up "NOW" and yet the staff refuses to release the product until the next day. This is incomprehensible and needs to stop immediately. Either do not call and notify the customer for order pick up "NOW" OR honor the notification and release the order per the notifications. If this isn't changed at the corporate level on down to line staff, this problem will continue. I personally will not shop at Best Buy anymore. And yes, I have the email saved.

40

I was in the Honolulu store on 23rd of February trying to purchase a Bluetooth transmitter while walking around the store I approached one of the sale person and ask could he assist me in finding the item. He had some paperwork on the counter and a cell phone on his hand, the minute I asked if he could assist me he started dialing the phone and informed me it would be a few minutes before he could assist me. I told him at this point not to worry about it being the phone call was more important than waiting a customer standing in front of him.

I noticed an other employee could I ask him a question I was told again by an other of you employees it would be a few minuets. This was around 1:30pm and the store was not busy. The second employee never came back! Another employee finally came by and did ask if he help me find something, we did find where the item was but there where none on the display, he did check an returned and then I was told the item was sold in that store. I had checked on line and had found it online at that store and had checked at another store and was told that they had it at the Honolulu store. I left the store very upset and have no plans of ever going there again and if the store employees have a problem waiting on all of there customers then they really don't want everyone businesses.

20

We have come into the store in Yakima, Washington to purchase a television and for the last two times have been ignored they say they will be right with us and after waiting. Twenty minutes with no help we leave the store in frustration. I am calling the Best Buy headquarters tomorrow with my complaint!

40

Everyone told us not to buy from Best Buy because once they have your money they could care less about you, their customer & today this was proven true. You can be assured this is our last purchase from Best Buy. The Kitchen Aid downdraft vent that was delivered to us was a used, returned item, and a defective vent. We paid full price for a new vent. Our contractor returned the vent to the Bloomingdale store today, a credit was issued & he was advised a vent would be reordered & would be delivered in about three weeks! We have already waited several weeks for this one. When our contractor stated this was unacceptable Dan Cavazos, your employee stated he could ask for a rush.

But our contractor felt that Dan had no interest in doing this & probably wouldn't. Our contractor was able to temporarily install the Kitchen Aid cook top, also ordered from Best Buy. But now we have to pay him additional fees to return here to install the second vent. Why should we have to go this additional expense plus be so inconvenienced. We now have a gaping hole in our counter top & the cook top is just temporary. We have a large family event planned in less than two weeks, with out of town guest staying with us & our kitchen is a mess.

Best Buy is a large organization, why on earth are they not able to get an inconvenienced customer a replacement for a defective item sooner than three weeks. Since Best Buy can give us no service,you can be assured tomorrow we will be at HHGreg & other stores to determine if they can give us better service than you organization. I have also sent an email to Kitchen Aid letting them know how disappointed we are in there product.

This is a copy of the email I attempted to send to Best Buy through their customer service email. What a joke, the site continually gave a message that the email could not be sent.

20

I put a item (computer monitor) into my cart for the early access president's sale yesterday morning. I took a screenshot to send to my husband to see what he thought and waited for him to respond. When I came back to complete my purchase the price went up to regular price. I tried to log back in and the price would not come back. I went to a local store where they told me they could not do anything because it was early access.

I called 1-888-best-buy customer service phone number and was literally on the phone with customer service for an hour before the manager hung up on me. They told me there was nothing they can do because this item is not part of the sale. I said I have proof. I took a screenshot. She got her manager and said there was no way for me to send them my image and they would not honor it. This is false advertisement and rude customer service.

60

Best Buy in Lafayette la would rather watch me carry a infant seat and printer with 10 people standing around not one offered to help. Customer service also gave all kinds of issues picking up my purchase. Buggy is not made to carry infant and purchase.

40

My husband to our laptop computer into the local Best Buy this morning with an issue of a darkening screen. We have a current maintenance contract, When the technician plugged in the computer the screen was completely black. Ben was told the back light was out. He was told it would cost $250 to repair and recommended a replcement. Ben discussed prices on a new computer and left with our computer. When he got home I plugged in the computer and the screen was still slightly dark BUT NOT BLACK. I am now very suspecious of Best Buy's motives and WILL NOT but from them when I do replace our current computer.

40

I purchased a Surface Pro 4, item# 4523700 on Jan. 8, 2016. Purchased at store #552, 12495 SW 88th Street, Miami, FL 33186. Purchase price $1,299.99. I visited Best Buy online on Sunday Jan 17, 2016. Found the same item on sale for $300 less at $999.99. Contacted live chat support. They were not able to price match and asked that I visited the store. The store was closed and I needed to wait until Monday, Jan. 18th.

Visited the store Jan. 18th. Customer service said they could not help me because the price had gone back up to $1,299.99. They would not honor my online contact the day before when the item was on sale at $999.99. Not the first incident at this store. I had wireless earphones given to me as a gift for Christmas, purchased at Best Buy. They did not work. I went to the store for an exchange. I did not have the original receipt nor was a gift receipt provided to me. I did provide however, the complete package with merchandise to the customer service rep. She went somewhere to a back room to speak to a manager, manager did not make an appearance, and she stated there is nothing that could be done in my case.

I like the purchasing experience at Best Buy, but anything on the other end is not pleasant to deal with. On a go forward, I plan to take my business to a competitor, even if it results in paying higher prices.

20

I placed a order for a electric range on DECEMBER 5,2015 at the Best Buy store on Ritchie Hwy in Glenburnie Md 21061. at that time I was told that my order would take 2-3 weeks to come in. The 2-3 weeks turned into a month which made my appliance to be set up for a delivery on 1/5/16. I received a delivery time frame for 1/5/16 between 2-6pm. After waiting a month for my purchase once the delivery man arrived at my home he once then brought in the range which turned out to be the wrong item. At this point I'am furious because I had waited a month for the range and now was sent the wrong order. I then made several attempts to call the Best buy store but was unable to reach someone.

I then drove to the store and spoke with the gentleman who originally placed my order and he said after checking the order that he had made a mistake of placing the wrong order. So now once again I have to re-order another range and wait another couple of weeks for it to be delivered. So in the mean time I placed another order and picked a new delivery date of 1/9/16. The salesperson confirmed my date for 1/9/16 and said that someone would call with a time frame a couple of days prior to the delivery. So on 1/9/16 I waited for my delivery between 2-6pm and no one showed up with my order.

I then at about 6:15 pm called the the store and spoke with a salesmen stating that my order did not make it to the warehouse so a new delivery date was set up for 1/13/16.First of I never received a call from Best Buy customer service stating that my order was not in the warehouse, secondly no one ever call me to ask if I was available for a new delivery date. I then had to go to the store once again after missing work for a delivery that never showed up and driving again to speak to someone about this situation. The manager came out and had no remorse or and concern for what had happened.

60

I was charged the monthly fee and was going to be selling the phone so I called to cancel so that when the month was over that I would not be charged again.. Well I call to make a claim on the phone and the guy wanted to get smart with me and said it was canceled and I was getting a refund then. I said that the person did not tell me that nor did they tell me I was getting a refund. I did not ask for a refund cause I was under the impression that it was still under contract till the end of the month. Now I am waiting on the phone for his supervisor and its been over 20 mins. wow great customer service.

60

I purchased an open box smart tv from Best Buy for a Christmas gift. When the tv was plugged up it did not work. The nearest Best Buy to the family that the tv was given was 1-1/2 hours away but they drove the tv there. All information was given to the customer service people and they were able to pull all information up and see the tv was paid for, etc. There reply was they could not do anything to help us but would send a label within the next 5-7 days and once the tv was back to the distribution warehouse, they would return the money within another 5-10 days. This is truly unacceptable for consumers to be treated this way when the tv was bought in good faith accepting their word that the tv was just an open box and there was not anything wrong.

40

My wife and I went to our best Buy in Winchester, Va. on black Friday to purchase a smart phone for her. She was pretty excited about it until 4 and 1/2 hrs. later we finally left the store, the hold up was no one could get through to corporate to issue the $250.00 best buy gift card. Finally we had enough and told them to send it to my e-mail. Got a phone call saying that it would be issued in 24 to 48 hrs. Well three weeks later I went to the store to find out what happened and boy you sure have a lot of love for your customers. I was treated like I had robbed the place, and was waiting for the cops to arrive. I will be honest with you we finally did receive the gift card, but once It is spent I will never shop in your stores again

40

I purchased a Dell laptop and have had continued issues with it and it's software. I purchased a GEEK squad service package and have called a minimum of 20 phone service calls in less than 10 months. I finally agree to pay the $49.99 in home service call, took off any entire day from work (my appointment was schedule for between 12:00 and 4:00 pm), sat the entire day only to receive a call at 3:45 pm saying that they couldn't find the home. 12 years ago I lived in Riverside county, then I moved elsewhere and live there 7 years and now live in LA county. They had my appointment scheduled at my address from 12 years ago and the technician said. Sorry he couldn't help me and that I would have to reschedule. No one would take responsibility and Best Buy customer service, well they gave me a sorry-ass apology!

40

I went in to get a new Verizon phone contract for 2 phones on 10/30/15, at the Best Buy Baldwin NY store location. The sales person Nick (employee# 1200258) had totally misrepresented the pricing for my contract. I did keep the paper work which he wrote on (attached), because there was another lady there, complaining about her bill. First, I was told there would be no upgrade charge. This is represented by a $0 charge for each phone on my credit card bill (attached) The problem is that Verizon charged me. They said speak to you. The Best Buy manager said speak to them.

Second, the plan was presented as $20/month access fee per phone ($16.20 with the school teacher discount of 19%) plus the $45 3gb shared plan. I could either pay a $25.42 charge each month for the phone, or buy the phone for $100 each and avoid the installment charge. I commented who in their right mind would pay $610 in 24 months, than pay $100 one time. He replied some people do not have the money.

I restated that I would be responsible for $16.20 for each phone, and the $45 for the data, plus taxes. About $80 plus taxes. He said yes. I said I would take the phones, which when he put them in the system, said they where now on sale for $49.99 each. What he didn't say was that the access charge would go to $40 each, and that the teacher discount was on the $45 data plan, and not the access fees. He basically got everything wrong.

The person trying to rectify this said, I can do nothing. This was a Verizon plan, I was past the 14 day return date (I didn't know of the problems till the phone bill came 30 days later). Verizon said this was a best buy problem. Even the person looking at this problem, tried to get me to change to the installment plan, thinking it would be cheaper, but forgot to add 1 phones $25.42/month into the calculations. The manager Yohance Anderson, was sitting right there, and had no time for me. I waited 20 minutes)

So basically I had to pay the $80 one time upgrade fee, and an extra $40 month for access ($960). So I paid the bill (so as not to ruin my credit). I will no longer shop here, will boycott Best Buy corporate offices, and I will cancel my Best Buy credit card.

40

My son and I each have best buy visa cards. because the item my son wanted cost more than his credit limit we chose to use both cards, because I was to be out of town, my husband, an attorney, drafted a power of attorney granting my son the right to use my card to make a purchase. When my son presented the power to customer service at your boardman, ohio store he was told that my legally binding power was absolutely worthless. In a very short time each customer service rep became extremely rude. One of them started yelling at my son. My son, matthew, is autistic. When he got home he was visibly shaken and began to pace around the house. pacing is a coping mechanism matt uses when he is extremely upset.

Best buy's corporate policies leave much to be desired. in fact, your online cancellation policy clearly violates federal law. your policy states that cancellations must be made within a mere 30 minutes of the moment of purchase. However, the commercial codes at both federal and state levels grant the buyer the right to cancel up to the time at which goods are shipped. Amazon recognizes the law. Why do you choose to break it? Greed, perhaps.
should my son not be handsomely compensated for his mental anguish caused by your employees, my husband will file complaints in each and every appropriate forum. your litigation costs would be extremely high. I am also considering to notify 60 minutes to tell them how your company treats those afflicted with autism. I anticipate your prompt and considered attention to this matter.

40

On December 3, 2015 I drove to Delaware to pick up my Grandson's desk top computer, along with the graphics card purchased from Best Buy online, and drop off at the location above. The computer was working fine, with no issues. We just wanted it to have a better graphics card installed. Throughout this process, I told the Best Buy associates that we needed the computer back before December 14, 2015. I was told that the install would take 3 to 5 days. When I checked the status online, it indicated "Checked in and will be assigned". I called the store on December 6, 2015 and the phone rang for 30 minutes, with no answer. I went to the store and the Geek squad associate told me that the computer was currently being worked on and would be ready for pickup the next day. I had to return to Virginia to work. I called several times the next day, but once again nobody answered the phone on the Geek Squad extension.

When I checked the status online, it indicated "Checked in and will be assigned". I call the Geek Squad at 1-800-433-5778, explained the situation, and they attempted to contact the Delaware store for me. When they could not get a response, they told me they would email the manager and have him contact me with Status. I did not receive a response. I checked the status online, it indicated "Checked in and will be assigned". I called the store today and got a sales associate, explained the situation to her and she walked over to the Geek Squad to get status for me.

She came back to the phone and told me that the Agent she spoke with told her the computer will be ready in 48 hours, because the computer had to be taken apart to perform the repair. As I mentioned above, I was told the on December 6, 2015 that the technician was working on it. Throughout this process, I told the Best Buy associates that we needed the computer back in time for a December 14, 2015 departure date. At this point, I felt that it was time to contact you.

Keep in mind, I am doing all of this from Fredericksburg, Virginia. I purchase electronics. for family members living and attend school in other states, from Best Buy. Our experiences with Geek Squad service on these products have always been favorable. I have always been informed of my service status if it can't be performed as planned. I understand this is a busy time. However, at a minimum, I should have receive an update from the location performing the service if they could not deliver as promised? This would have allowed me to make other arrangements, in order to meet our deadline. At this point I do not have time to make other arrangements.

Please look into this issue for me as soon as possible. My Grandson is leaving College and entering the United States Marines on December 14, 2015. We are all sad that he will not be with us for the holidays and hope that you can ensure the return of his computer prior to his departure. He doesn't drive so we need to know the service is completed, before we can make arrangements to have pick it up.

Thank you in advance for your attention to this matter.

40

My complaint is that I was double charged. Best buy says they never too ANY money Well, I conference called in my bank and they verified double charge. Best buy again says never charged. Even after calling their billing number to complain. I actually received my item and was charged for 2 they say NO CHARGES. Never shopping at Best Buy again.

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