Best Buy Customer Service
Rated 1.38 of 5 Stars
Based on 501 Complaints

Contact Best Buy Corporate

Toll free phone number: 1-888-237-8289

Best Buy Company, Inc is an American multinational consumer electronics company. There are 1,050 Best Buy locations in the US and 125,000 employees. It is publicly traded on the NYSE:BBY. Revenues have dropped the last ten quarters and marketing will primarily lean towards digital advertising as opposed to paper.

If you have a problem with a Best Buy purchase you may call the customer service number at 1-888-237-8289.  You may also contact the CEO, Hubert Joly at the corporate office address, 7601 Penn Ave. S, Minneapolis, Minnesota 55423. Corporate office phone number is 877-415-3487. The customer forums are another place that Best Buy suggests you look for help.

Known for its 24/7 Geek Squad, Best Buy was founded by Richard M. Schulze in 1966 and originally called Sound of Music. You may find forums on Facebook, Twitter, Linkedin helpful as well.


Experienced poor service? File a complaint here!

Best Buy Contact Information

Report complaints to corporate and get satisfaction

  • Best Buy headquarters address

    • 7601 Penn Ave
    • Richfield
    • MN 55423
    • United States
  • Company website

  • 1-800 phone number

    1-888-237-8289
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day

Browse reviews of other Electronics Stores



Top Best Buy Complaints

Browse more than 501 reviews submitted so far

20

Hi, I have to make a complaint about one your store today. So I called the annapolis store at around 2:30 pm and I had a few questions about a return. Not only was the first person rude when answering the phone but the other person who answered my questions. She seem like I was bothering her with my question and was trying to rush me off the phone. And then she hung up on me. No thank you, no have a nice day, nothing. I haven't seen customer service like that before. I just thought I would let you know what I experienced. Thank and have a nice day

20

We purchased a washer and dryer 5/27/2019 and a protection plan and didn't receive a copy of the plan until the first of July, after reading the plan it only showed that the parts to repair the transmission or drive motor parts will be covered. no one could show me where the washer and dryer was covered.( PLEASE CAN YOU HELP ME)

20

went to store to up with grandson 07/07 19 I wanted to upgrade my phone and get phone for grand son ,.Kenny Q WAS the salesman HE assured me upgrading would be easy not because he said I need to come back to finish and he off the next two days I also told him while i'm there need to get phone for my8year old grandson need a case for phone so he want break it and I add to sprint account I brought phone it cost $100.well before I could go back for him to finish my down loads .and he couldn't help me with a case for grand child phone .nor did he suggest policy protections with sprint .the grand child phone drop out his hand broken went back to store told him I was nt satisfy with his service nor like the fact that grand child phone broken not warranted he said he couldn't help me called manager britt she said she cant do anything about I even told kenny that I wanted to buy another phone he said if I did the same phone would be 3oo and something dollars I brought the phone for one hundred and something.it was the worst experience at best buy long story short call several times the product warranty people told to go to best buy in bluffton sc and give them a call I did they told me to go to the geek squad I did that handed my phone to a man there he talk with them and told me to talk to the next desk which was customer service..they called the manager on duty he said he remembered me from the day I spoke with britt and he wish that he could help me but he cant so it made me mad and very disappointed with this store.

20

Hello, yesterday at approximately 8:20 p.m. I entered my local Best Buy store located at, 2901 S Dogwood, El Centro Ca. 92243. I entered the store interested in a (Samsung Harmon Kardon 5.1.2 Sound bar "Model HW-Q80R/ZA" system with 8' wireless subwoofer), that I had seen was in stock for Open-boxed priced at $549.99. I didn't see the item on the floor so I asked one of the associates if they still had the item in their inventory, he checked on the computer and notified me that the item was in stock at the store that it might be located in the customer service area. He stated he would be back with the item, I patiently waited for approximately 30 minutes when a Best Buy supervisor named Alex approached me to let me know that he still had his associate looking for the item, He stated to me "Regardless if we can't locate the item your looking for, I'll still respect the selling price on the sound bar. With the same sound bar we have on our floor for you." He then said to give him some time to help his associate locate the item. Approximately another 45 minutes passed before both employees returned to me to inform that the item had been sold earlier that day that the system just had not updated to having the item out of inventory. So I asked Alex are you still going to keep your word about respecting the selling price on the same sound bar system like you stated earlier and he stated he would not help me with my inquiry. Due to time restraints I had to leave the store to go to work. However I returned the next business day to go speak to the store manager Jordan about the previous night. I told him what had happened the night prior. He then informed the item I was looking for was not sold that it was sent back for tech support. So I’m not sure which of your employees were telling me the truth about the item (Was the item sold? or was the item sent back for tech support?) and I asked him what he could do to help me, he stated “I wasn’t there so I don’t know what Alex told you so I can’t help you either” It astonished me that neither one of your employees were willing to assist me in my dilemma. I have been regular customer for electronic tech at Best Buy for the past 15 years and I can’t seem to understand why neither one of the employees were willing to help me out with a solution to my problem. I feel like this is horrible customer service and unacceptable they made no attempt to try to accommodate me with my predicament.

20

My daughter Paige Harris bought a apple ipod from best buy in Altoona pa. well the prongs where you charge it broke, thus it wont charge. Its under warranty, so i took it back. they said they cant fix it or send it out. they have my daughter information.serial number for phone is ccqxf88eggnl. we cant get apple id for phone. best buy said they cant help us. i told to exchange phone, they stated, no. i also stated they no wording you have to ID or send it out get fix. i would like havy 199 dollars plus tax back or a new apple ipod. feeling ripped off

20

On Sunday July 14, 2019 I went to bring my I phone 6s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. 2 Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at 73%. They told us to wait to see if they could fix it. We were there a total of 6 hours. We were told they were on line with apple support. They were going to get us a new phone within 24 to 48 hours. It has been over 3 days and am now being told they don’t know when the phone is arriving. Best Buy Keeps saying that there’s nothing they can do they cannot give us a loaner phone or tell us when our phone will arrive. At this point we are without a phone they will not refund any of our money and we need a resolution thank you.

40

My name is Rahim Merani , I am customer of best buy since 2012 , on July 12th 2019 I have returned defective Samsung TV 43” with in return policy period (which was purchased on June 28th 2019) , but return was not accepted by store Manager and told me it is impact damage but believe me it doesn't have any physical impact damage at that time screen showing 3 colored lines on extreme left corner of the screen and tv was in Watch able condition, other than that everything was fine. After discussion with manager it was decided that he will gimme the estimate for repair and I left tv over there, after 2 days I again went to know the status of repair but manager was not available , I thought that lets try another option with Samsung manufacturer so I told the associate I would like to pick up the Tv before picking it up I told the associate to check it in front of me, when He turned it on I found it in terrible and unacceptable condition , screen is full of colored linings and it is not in watchable condition.
Sir, I belong to low income family and I bought this Tv on 6 months financing and it was purchase for kids with great emotions just 15 days a go, now tell me How I will get another Tv for them. It was slightly damage and in use able condition for my kids can use it but now situation is opposite.
It is humble request to you that $357.37 is nothing for best buy but a lot for me , Please help me out and find the suitable solution for it
My Best Buy Member ID 3504385901
6323703 UN43RU7100F 329.99 SAMSUNG UN43RU7100FXZA 2160P 429.99 Was Price 100.00- Sale Discount Sales Tax 27.23

20

Hi,
My name is Rahim Merani , I am customer of best buy since 2012 , week ago first time in my life I came across with very annoying situation with best buy. on July 12th 2019 I have returned defective Samsung TV 43” with in return policy period (which was purchased on June 28th 2019) , but return was not accepted by store Manager and told me it is impact damage but believe me it doesn't have any physical impact damage at that time screen showing 3 colored lines on extreme left corner of the screen and tv was in Watch able condition, other than that everything was fine. After discussion with manager it was decided that he will gimme the estimate for repair and I left tv over there, after 2 days I again went to know the status of repair but manager was not available , I thought that lets try another option with Samsung manufacturer so I told the associate I would like to pick up the Tv before picking it up I told the associate to check it in front of me, when He turned it on I found it in terrible and unacceptable condition , screen is full of colored linings and it is not in watchable condition.
Sir, I belong to low income family and I bought this Tv on 6 months financing and it was purchase for kids with great emotions just 15 days a go, now tell me How I will get another Tv for them. It was slightly damage and in use able condition for my kids can use it but now situation is opposite.
It is humble request to you that $357.37 is nothing for best buy but a lot for me , Please help me out and find the suitable solution for it

My Details are……
My Best Buy Member ID 3504385901
Best Buy #213 8210 S GESSNER DR HOUSTON, TX 77036 Val:000008-362238-615207-190415-623796-53044 0213 060 3471 06/28/19 19:31
6323703 UN43RU7100F 329.99 SAMSUNG UN43RU7100FXZA 2160P 429.99 Was Price 100.00- Sale Discount Sales Tax 27.23
BBY CARD Approval 028780 6-Month Financing
Name : Rahim Merani
Sir your help will be highly appreciated, I have tried to talk many best buy members but no one is helping me out , you are the last hope and I hope that you will definitely help me out.
Your help will be highly appreciated

20

I purchased a samsung washer and dryer from your open box dept. Upon the initial delivery 5 days after purchase, the washer was damaged. The plug was broken. At that time, customer service offered to over night the part and have the geek squad come to repair and install it the next day. That did not happen. We received the part the next day and 4 days after that, the geek squad came and replaced the plug but nobody came from installation. After several calls, we were promised (actually, guaranteed) that today (July 17th) that we were manually placed on the install list and that we would get service between 5-7 pm. I called this morning to confirm. Nobody came. We spoke to several people, including the General Manager from Eatontown. at no time did anyone offer a solution. So for 3 1/2 weeks I have been unable to do my laundry due to the incompetency of your company. I have NEVER dealt with a customer service like this before where nobody will give their names or take responsibility for what has happened. So I have taken delivery based on a company promise and the machines sit in my garage uninstalled. I have taken 3 separate days off from wrk and have lost several hundred dollars in wages and something that should be so simple, has become a nightmare with no end in sight. I have no idea what to do at this point. If this is not resolved tomorrow, I will dispute the charge with my credit card company and refuse to pay for the items that you happily took my money for 3 weeks ago. I am so angry and disappointed. You should all be ashamed of yourselves. Nobody has a clue what is going on and nobody has the ability to commit or problem solve. It is a wonder that you are still in business.

20

I ordered a Dell all-in-one computer from the Best Buy store on LBJ & Midway in Dallas, Texas on July 9, 2019. I also set up Geek Squad to come to my house when the computer arrived to transfer data from my old computer to the new one. I charged almost $1,000.00 to my credit card. My computer was due to arrive at the Best Buy store on July 18, 2019. I called the store today to check on the order. I was told the order was cancelled. It took me several hours to talk to a "live" person. Nobody from the store bothered to call and tell me that the order was cancelled. I AM APPALLED AT THE LACK OF CUSTOMER SERVICE. I have shopped at Best Buy for many years. This was a horrible experience for me and I will be shopping elsewhere in the future.

I would rate my experience "0"!

20

We bought a dishwasher on June 29th. We arranged for delivery on July 10th, the delivery person called the wrong number to let us know they where coming. We told the salesman the correct number, they still called house phone. The day of the delivery we called them to reschedule and have been stuck in CC hell since. Today we final tried to cancel our order and CC informed us that it had been delivered but not installed. We explained we never received anything and CC needed to look into that and would call us back. I am not going to hold my breath on a return call

20

Bought a laptop and said would take 1 week to transfer data. Would not make any concessions. I paid 214$ for the service and I transferred data myself in 1 day. Called to complain manager calls back. Went to store got my money back and manager not helpful. You are NOT a customer friendly company. Who can be without computer for 1 week. Managers make decisions to improve things for the customer. I would not buy from Best Buy again. I have family member with 20 million followers on internet....
I’m sure I won’t hear from you either

20

I have written giving compliments and otherwise. I am a regular customer. I went to the store to purchase a cell phone and was being taken care of by a rep, who relocated from CA. I explained to him that I was a Verizon customer and needed a new phone, not $300+, as I was watching my spending. He convinced me to go with Sprint as they had a special which was permanent. I asked a few questions about my options and decided also to take the plan, which he said covered anything wrong with the phone. While I was there the rep from CA was signaling to another employee that I was taking too long and that I was crazy and he rolled his eyes in disgust while my contacts etc were being loaded. I went back as none of my contacts were there, he had left but it was a quick fix. When he was finished with my transaction, I went to him quietly as I didn't want others to hear and I told him what I had seen and that I didn't appreciate him doing that to me. I explained to him that I do not play when it comes to customer service and that it was very inappropriate what he did. He apologized for his actions. It was a Moto7 play. After a few days and having problems with that phone, I went back to BestBuy and Charlie, after listening and hearing that I had the coverage told the associate to give me a new phone. I then decided to upgrade the phone to the Moto g7 and paid the difference. All transactions were on my best buy Visa. There was the same issue, audio reception was unclear, muffled on my part and the other person. It was difficult carrying on a conversation. I went to Sprint and they said those phones have been discontinued, they reset the phone and advised me that those phones are on sale at places. As a matter of fact, when I originally got the phone I couldn't even find a case for it. The following day I called Sprint customer service, they trouble shot and tested to see if I was getting good reception at my home, they said reception was excellent. They also tested audio reception and said it was good and I should go back to my place of purchase as I was not clear on the phone. This I think was also noted. I did all of this trying not to have to go back to BestBuy.
After speaking with Sprint, I went back to BestBuy. The rep from CA walked away and a Manager came over to me. I realized that some words may have been spoken. I started to explain what had happened and was asking what I should do. Two reps called each other, one from my phone and said it was clear, I explained to them that the proximity was too close and that when I call or am called I am told like I am swimming or under water. The manager, looked at me and the first thing he said is " we are not giving you another phone." I told him that I was the one who came to the store and he should first listen to why I came instead of just saying we are not giving you a new phone. He was nasty and repeatedly said that I won't be given another phone. I tried to explain that I had taken the coverage, first it was a restocking fee that couldn't be waived, then it was some other fee. I told him that I had not gotten use of the phones as I was in my first 2 weeks of activation with Sprint. I asked about going back to Verizon but had to leave with tears in my eyes. a rep with crutches came over to me and said that he would explain more, he was trying to make me feel better. I told him that I was not told all these things and never thought I would have a problem such as this. He said that those things would have been emailed to me about those fees. I suggested to him that BestBuy should explain to customers the pertinent things or at least let customers know that an email would be sent with all information necessary. I did have the names of the employees who were present. There would never be more Elvises, Eagles, Sherwins, both Charlies, the woman when you enter the store. I even told manager Charlie what good service I got from Rep Charles. The young man with the crutches, another short dark skinned gentleman in the phone center the young lady in charge of the phone center are capable. I appreciate those who helped me. I am left with a Moto g7 and having a horrible experience. I cannot continue with this phone, one of the reasons for them being on sale and discontinued. Did I tell you that the rep from CA came by and I was going to ask him a question, this happened in the presence of the rep with the crutch, he fanned his hand as though to say I'm not dealing with you, muttered something and walked, totally ignoring me. How humiliating!
Please review and if able give me a call at 704-690-4761. You will hear if the phone is clear to you. The battery also drains quickly

P.S. I'm seriously thinking that to avoid this type of situation, I should not visit Bestbuy anymore. I am hurt and embarrassed by the way that manager spoke not "with" but "to" me. He was ready!

The employees need to be trained. Thanks to those that are polite and are customer friendly.

Home News You are here
MOTOROLA ANDROID DEALS
The Moto G7, G7 Power, and G7 Play are now all discounted at Motorola
by Florin Troaca / Jun 04, 2019, 8:12 AM

Not long after offering limited time discounts on its Moto G7 and Moto G7 Play smartphones, Motorola Mobility is now back with a new promotional offer, this time including a third member of the G7 family in the deal - the Moto G7 Power (with its long-lasting battery). Consequently, if you want to buy an unlocked Moto G7 with no strings attached, you can now save some money on all models officially sold in the US.

20

The worst customer service I have ever dealt with and that is bad! Trying to talk to someone to complain is a joke! They keep transferring you around and no one helps. If you question them, they hang up on you and if you message them they ignore you. I would NEVER recommend Best Buy to anyone. I would never put them thru what I went thru. From what I can tell, you can get a job there by saying whatever you want to the customers even if its not true, then transfer the call. So sad that a place like Best Buy hires incompetent workers

20

Just wanted to let someone know that I will never shop at Best Buy again. My wife and I went in to the Best Buy Bridgewater, NJ store to purchase 3 tv's (65", 55" and 46") this past weekend. We had an invoice from PC Richards for the exact same 65" tv for $200 less and wanted Best Buy to honor the price guarantee. Not only didn't they not honor it but the salesman and manager made up all kinds of lies about the other retailer that I knew were not true. You'd think that the store would have wanted not only my business for these 3 tv's (probably around $2,500) but also my future business. I was treated so badly and made to feel so low that I will never purchase another item from your company. I have purchased tv's, computers, appliances, etc. in the past. I'm sure I'm not your biggest customer but Best Buy was always one of the first places I thought of for electronics. That is over.

Thanks for listening. I just wanted someone to know how I felt and also know how much one employee can change an experience with a retailer.

Howard Goldberg

20

I bought a new Dell computer in your Grapevine, Tx. store a few months ago. It is not working properly now and I have taken the computer back to the store only to have them tell me that they can't do anything with it and to try taking somewhere else. After I left the store, I called back to talk to a manager who was not available to come to the phone but would call me back. I have not heard from anyone so I assume that they have either forgotten or just don't give a damn. I had a similar issue with the Geek people not listening or paying any attention to my requests about what to transfer from my old computer to the new computer. I tried to warn them not to transfer everything else we might transfer a virus from the old computer to the new computer. They transferred everything and told me that it would be ok, they had ways to make sure my new computer was protected. I told them that I wasn't comfortable with what they had done and I feared that the computer might start malfunctioning at some point in the future and it has done exactly that. I believe that this computer is corrupt from the original transfer and I don't want this computer any longer. If I can't get you guys to make this right, I'll never spend another penny in your stores again and I'll try to persuade others to avoid you as well.

David

20

Crappy service. Had appt this Sunday a.m. 8-12. It's now after 2 PM. Called a dozen times, a dozen numbers. Store manager assured me the problem was fixed. Not my fault, phone operator. Crappy management unavailable. I'm moving out of state shortly, wasted this Sunday over 6 hours plus. Can't get a person in management period. Phone operators can't speak understood English. I'm very angry at this moment!!!!!!!

20

Following is a note I submitted to Best Buy on their forum. The Outcome was not favorable.

Hello Mariah,

I went into my Best Buy location today at Concord, NH and I was to say the least largely unimpressed with the attitude of the associate who said he'd assist me with my concerns over my cell phone. I don't have the associates name at this time although I'm sure with minimal investigation he could be identified as he logged into my account from a POS location.

I purchase my phone in November 2017 and in the Fall, October 2018, I broke the screen. I paid for the $200 deductible and was sent a phone that immediately malfunctioned and if memory serves I was ultimately sent two more phones that immediately malfunctioned, so if memory serves It was the fourth phone that apparently was satisfactory but by this time I had little faith in the potection plan I had purchased.

Over the last month my current replacement phone has started to malfunction, the ear speaker for phone calls is largely unusable due to reduced volume I chose not to file a claim because of the experience of my previous claim. Currently over the last week my phone's screen has begun to malfunction with the "Green Screen" effect. I've been researching my options and I'm looking at other phone choices though not particularly excited about buying another phone after shelling out a two hundred deductible as well as the original cost of my phone purchase and protection plan.

I don't remember exactly what the original cost of the plan was, maybe $200 so now with already having paid a deductible of $200 I find myself having to pay another $200 deductible for a replacement phone that hasn't lasted a year? I find it a bitter pill due to the fact that there is an apparent lack of quality in the replacement phones. It's one thing to pay a deductible but when my first experience with the replacement phones was so far below any Best Buy standard I would normally expect it's not something I want to repeat. I don't feel Best Buy lives up to the spirit of the plan when replacement phones are of sub par quality. I know all about the 30 day return for replacements now, but was not informed at the original time of purchase. I see a "no lemon" clause in the contract but that is only good for 90 days if I'm reading it properly. Ultimately Best Buy doesn't have much confidence in the quality of their replacement phones if they only offer a 30 day warranty. Why should I be any more confident?

Aside from my lack of faith and trust in this protection plan that reflects poorly on Best Buy as a consumer oriented store I was completely dissatisfied with the attitude displayed by the store associate. He implied that the cause of my "green screen" was my fault when he said that I had "too much garbage on my phone." I asked him to clarify his statement and his reply was that I had too many apps on my phone. I have 122 apps on my phone I don't have a count of the originally installed apps and which were installed by me but his comment and demeanor were flippant and insulting. Had he wanted to inform me that too many apps could exacerbate the issue I might have thanked him for his advice. I don't recall anyone at Best Buy going out of their way to tell me there might be a limit to how many apps my phone can handle before my screen fails. He also stated that I should consider it a benefit to have received the three or four replacements phones I received when trying to have my phone replaced the first time around when I submitted a claim after having damaged my screen. It is by no means a benefit when the phones that are being sent are defective. I spent a week transferring data from one phone to the next and then having to repackage and ship. Granted a relatively easy task but having to do it three or four times is largely inconvenient.

I told him I didn't particularly care for his attitude after which he told me that he didn't appreciate my feedback and that I should leave the store if I was going to continue to point out to him my dissatisfaction with him and my entire Best Buy experience regarding my phone and GSPP experience. I have spent a considerable amount of money over the last couple of years with Best Buy and have been largely impressed with service, quality and over all experience but any experience regarding my phone right from the initial purchase has been a bitter pill that I have largely chosen to ignore. I wonder just how important it is to Best Buy that I continue to remain a customer?

Best Regards,

Randy Potter

20

I made an appointment for apple watch repair for 1:40 Jul 12 and I was late to the appointment. The person at the service counter was very rude and informed me they could not help me because I was late. They offered to make me an appointment for Monday at the earliest. I said this was too far out and could I come back today. I was told no only appoiontments available were for Monday the 15th. This I felt was a rediculous response with no concern for the customer as there was nobody waiting for service. The place was literally empty. I then went to my car went online to Best Buy and found I could make another appointment online for today at 2:20 pm which was in 10 minutes. Why did the rude person behind the counter lie to me stating I had to come back Monday? I would have made the appointment for 2:20pm, but by this time I was very frustrated since I had taken timeout from work to drive all the way to Best Buy just to be turned away by a rude person at the "NO" Customer Service counter and I did not have any desire to talk or work with the girl behind the counter. Based on this experience I guarantee I will never do business with Best Buy again, I will take my apple products to Apple where I am always greeted with a friendly face. I did not want to drive all the way to Apple in Altamonte Springs but I will go out of my way to avoid Best Buy! Now I know why Best Buy's parking lot is empty!!!

20

I have sent an email July 5th, July 8th, 10th and today with no response!! It is a little upsetting when you spend a $1000 and you get bad customer services and unsatisfactory products.

20

horrible people there who don't give 1 sh*t about your problem, everybody with any knowledge is leaving this dying company. they will not resolve your problem, and they put off appts that you have. I personaly am done with best buy, I would urge others tom look around, they won't be here in two years to fix your electronics. sad, but now they are hiring the low life types only in management.

20

I bought a tv about four years ago, it died, I scheduled an appointment for july 11th, to see if it can be fixed or? this am 7-11-19 i received a call from the 3rd party repair people best buy uses, oh gee, sorry, we can't make it, we only have 1 tech, we've only had 1 tech this week,, so they knew that they were not going to make this appt, all week!!!!. but they didn't call until the day of the appt to tell me the customer. now they want to reschedule me for 1 more week? what makes me think this same ol crap won't happen on july 18th? it will be the same old crap. I read that best buy won't be doing business much longer than this year, due to low sales , higher prices, lack of customer service etc. if they give me a new tv, I wonder who i can get to fix it in 3-4 years. I have now talked to 7 people regarding this sh*tty service, nobody I have spoken to has even botherd to give a sh*t yet, 2 of them said hey this happens a lot, 2 more it seemed, that I woke them up, 1 put me on terminal hold for 22 minutes. I ask to speak to a manager, I guess managers don't work at best buy during the open hours. this type of ploy I expect from low life type companys, best buy is now a very low life company, I will not be buying from a dysfunctional, secretive "I don't give a sh*t about you company". best buy is dead, it's management team must be spending their days at the coffee shops, looking for new jobs...be warned, losers in the stores, it's called management.

20

My 80 year old mother went to the best buy store in Guelph Ontario and purchased a dishwasher, washed and dryer, and freezer. They delivered the washer and dryer no problem it was hooked up the freezer came by puurolator without warning my mom was not home but when she got the notice that there was a parcel at percolator she thought must be fittings for her appliances but no it was the freezer how is an 80 year old woman going to lift a freezer or carry it into the house because purolator only drops at the door. Also the arrangement were made that the plumber would come on the Monday to install the dishwasher he called that Monday sick and rescheduled for Wed fine but instead of coming at 5:00 he showed up at 2:00 said he thought he had to be here before 5:00 again no problem go ahead and install it but no he gets a phone call oand told my mom he will be back at :5:00 well surprise no show and no call is this how you treat the elderly I expect thar t this is going to be fixed please if not I will hit social media about how the elder!y are taken advantage of i m .hoping it does not come to that please respond.

20

on 3/14/19 I (member id 4644138884) purchased a LG 70" 4K television. The selling point being that i would be given $ 105 in store credit for my next purchase. I visited the store soon after to purchase a dishwasher at which time i was told the 'in store credit' could not be applied to this. So i went to Manard's and purchased the same dishwasher for a comparable price. I have since returned to Manard's to purchase a front loading washing machine, which was in stock (another positive), and got an 11% in store credit which is applicable to ANY PURCHACE at any Manard's store.
I would not have purchased the original television from Best Buy Had it no been for he supposed 'In Store Credit' i was suppose to receive since it was not priced any lower than any other store selling comparable televisions.
The staff of the store were quite helpful and professional so there is no complaint there but I find that the misleading practice of so called 'in store credit' has caused me to make my major appliance purchases elsewhere as well as to not recommend Best Buy as a sole source for others to purchase their major appliances

Todd Lawrie - Less Than Happy Camper

20

I am forwarding you this email to seek some help with this issue. I have copy and paste the emails I send to Best Buy media directly and the General Manager for the store and I have not gotten any update or reply. I am also sending this email to to manufacture of my product to see if they messed up the prefer. Any help with my merchandise would be greatly appreciated.

---------- Forwarded message ---------
From: jorge diaz <jldiaz1979@gmail.com>
Date: Tue, Jul 2, 2019 at 6:43 PM
Subject: Missing Merchandise
To: <Kenny.Branco@bestbuy.com>

Hello Sir,

My name is Jorge L Diaz an active duty military service member for 20 over years in the United States Marine Corps. I am sending you this email because I ran into an issue with a purchase from Best Buy that was delivered to your store in South Bay Center. My member number is 3788266200. I was giving your contact information from one of your employees who notice the issue that I was trying to correct with your managers and Best Buy corporate. I will try and keep it short but the customer support and service was not there besides the employee who gave me your contact information.

This issue that I am trying to get help with is a purchase I made for a pair of "Elite Active 65T Copper Blue", order number 1119172270348. Today I went to pick up my order and when I got home and open the box, the box was empty. The head set and charging case where not in the box. I immediately headed back to the store, roughly 15 mins after I pick them up to customer service. I spoke to one of your managers James Diploma who kept the other managers aware of my situation. James was doing his research to figure what happen from the time they received my package until I picked it up. This took roughly almost an hour, than he came back and told me that there is nothing he can do after researching and that he would not be able to accept my return and order me a new set because the box was empty. He almost made it seemed like I was trying to pull one on Best Buy. He told me to contact corporate and see what they can do. I explain to him why do I have to call corporate for an issue that I was not at fault. He told me that he will not accept it and that I had to talk to corporate and they can figure out how to replace my purchase. He gave me the number to call and I went to my car to call them. I talk to corporate and they told me that the store is the only one that needs to help me with this issue because it was delivered and ordered from the store. They told me to tell manager to call them so they can explain to them the process. I went back into the store to talk to James but they said he left but while I was waiting for another manager, he walks right besides me heading out. The employee who gave me your number told me to go talk to the manager at customer service. I went to her and she was tracking the issue with me and I told her that corporate told me to tell them to give them a call about my issue. She stated they don't do that, I explain to her what they told me about that they where suppose to weight every item and check that the item was in the box and she said they don't do that. She talk to other managers and they said that they do not call corporate and I ask her if she wanted me to call so she can talk to them so that she can hear what they are trying to do. I called them and she talk to them and told them that they cant do anything for me because the box is empty (which I received like that) and that no manager was going to accept it. She gave me back the phone and the lady from corporate said that they cant do anything for me because they are online help only and that the store is the one that needs to help me. She also told me that the other choice was to write to corporate explaining the issue. By this time I have already spend enough time dealing with bad customer service in both ends, especially from your store because it seemed like they thought I was trying to pull one on them. I went back to my car again and decided to call corporate to talk to a manager. I spoke to a manager and I explain in details everything that happen and he ask me to go back in the store so he can talk to the managers. So I went back in and the employee who gave me your information try to get a manager to help me talk to the guy on the phone and no one was around. He decided to talk to the guy on the phone. He explain to him my issue because he saw and heard everything and they both agreed that I should talk to you about this issue. This is the short version of everything that happen.

I have been a loyal customer to Best Buy and serving my country. The way I was treated today is not the way a customer should be treated. James even said it that I am a elite customer and that I purchase lots of merchandise from Best Buy, but him and the other managers made it seemed like I was at fault, trying to pull a quick one and not helping me. As I look at it right now, I only have three choices. First choice is talk to you and see what can you do for me with this issue that it seems to be a bad dream or a horrible movie. Second choice, proceed to push this to higher up about this issue and the lack of customer service and spend my time trying to figure out what happen and continue fight the system to get a replacement. Third choice, just cut my lost of almost $200 for something I am innocent and stop being a Best Buy customer. I really hope you can help with this issue in replacing my purchase. What I don't understand is that James saw my receipt where I purchase other items that day like "Air Pods" for my daughter and a speaker for my office. Why would I waste my time to pull a quick one and make a big issue about this. The Air Pods cost more than these and the speaker almost the same. Makes no sense!!!! I hope you can help me out. Thank you.

20

Drop off my Laptop on Monday the 24th of June and pick it back up on the 28th of June, I got it home and tried to use it and nothing, it would not connect to internet. The 29th June, I took it back to best buy and they told me to come back in 2 hours. I ask to speak to the Manager and he told me to come in 2 hours and I said that he could have check it in, and he said No. For me to come back in 2 hours. I run a business too, and I never tell my costumers that.

20

I was granted a replacement number from Samsung for a TV I bought online with my Visa card as a disabled person that was delivered by UPS to me directly, I have completely run out of patience with best buy and there LIES!!!!!!!!!!!!!!!¡!!!!!! I want my replacement 50 in., 4k 6 series Samsung TV shipped to my house at my new address 2236 n. Fort Ave. Springfield MO. 65803 immediately!!!! Got it???????? My phone number is 417-234-7817 Robert Couch

20

For me, Best Buy's In Home Consultation for home theater set up, was the biggest reason I chose to purchase two new TV's from them and have the Geek Squad install them. The In Home Consultation took place on Saturday, 6/22/19, with Kelly Colo. The consultant arrived on time, but took no notes as we talked about what I wanted in two different rooms, and what her recommendations were. In fact, she was in and out in 15 minutes maximum time. We discussed the haul away needed for the 65" rear-projection TV sitting in the entrance way, which she volunteered to make arrangements for. She handed me her card to let me know she was off work Sunday and Monday, but said to feel free to call her anyway with questions or to make arrangements for the install. She stated that she would put together the itemized list of what was needed and email to me later that day, and she was booking for the end of the coming week. I called her the following Wednesday, as nothing received yet. She did not remember me until I mentioned the haul-away of the big TV, and said she would send me something that day. (My question to her was how will you remember what we talked about when you didn't take any notes and you didn't remember me?) Today is Friday, June 28. Still nothing from her,.... Terrible service! Obviously the rep is either too busy, not interested, or both. I would not recommend Best Buy's In Home Consultation, at least not the rep. Don't tell your customer something that you cannot fulfill. This has been a huge disappointment.

20

No one has responded back to my emails… not the store manager or the District Manager. (sent this letter to customer service 3 times)

See Below…

Mike,

Obviously a poor follow through on your part so I’ll move this up the chain. Mike just so you know I’ve been in the Retail arena for over 40 years and what I’ve learned is customer relations is paramount. If someone ever took the time to write me a letter and it got to my desk their satisfaction would be of my utmost importance.

Bruce G Dukas

From: bgdukas@tampabay.rr.com <bgdukas@tampabay.rr.com>
Sent: Wednesday, April 17, 2019 11:29 AM
To: 'mike.brophy@bby.com' <mike.brophy@bby.com>
Cc: 'Jade.Esparza@bestbuy.com' <Jade.Esparza@bestbuy.com>
Subject: Complaint

Mike,

I had an unpleasant experience at your Citrus Park location. It had nothing to do with the individuals that worked there it was your online system. I ordered an LG 75 inch 240 tru motion TV online and paid for it. I also received a text telling me it was confirmed and would be ready within an hour. So I asked my neighbor to borrow his truck and headed down to the Citrus Park store from Trinity.

When I arrived I was told that the TV was not there and there was a problem with the online order. Of course I was like well there must be some mistake and I showed them my confirmation text. They searched but to no avail and finally I just asked to speak to the store manager. I was greeted by Jade who was very pleasant and offered to help me.

I won’t bore you with the details but he ended up giving me to the electronics manager who showed me an open box Samsung that was comparable to the LG. The problem was that it was $150 more in price than the LG which was $1100 and was on display and turned on for 8 months and had no packaging and no stand. Now I am estimating that I would pay somewhere in the vicinity of $800 or $900 for that TV because of the circumstances but Jade said he couldn’t do that. At that point I was in the store for almost 2 hours, I was tired and I borrowed my friends truck. So I took the deal. I am not happy with my decision and if you can’t help me please give me to a Regional VP or someone at your corporate office. I have shopped Best Buy for years and would have anticipated a better outcome only because of the fact that it was on display and playing from store open till store close for 8 months and also the fact that nothing came with the TV.

Please call or email me at your earliest convenience.

Regards, Bruce

20

We've had a contract with you for almost three years and our complaint is not with your Geek people, they are very nice when we call them for help. We have major issue with your reps at your store in Hiram, Ga. We've been in that store lots of times and you have ALL these people standing around and no one seems to care to help us.We took one of our computers in on June 25th for service ,about 12:00 and no one was in line at the Geek desk, finally LEON came over and asked if we had an appointment, and we said we just wanted to drop our computer off for service, as we have done in the past. He told us they had an appointment scheduled at 12;00 and we would have to make an appointment to drop it off, it was very obvious this guy did not want to be bothered with us. WE protested and then left, didn't look like the 12:00 person showed up! We are not going to renew our contract with you, in a couple of months, and it's for lack of customer service from your store reps. If we are not important to Best Buy, you evidently do not need our money. We've never gotten okay service from your in store people, we liked the idea of the Geek Squad, but your in store people are ALL a real joke. Linda and Wayne Barrett

20

The delivery of my washer machine is very frustrating happen 2 times already failing I was suppose to have on Monday 24 they did not make it ,again new delivery date for Thursday 27 still I did not get it... please solve muy problem . thank you

20

I’ve been on hold for best buy complaint department for over an hour. I had a fridge delivered to my home yesterday, the person delivering it pointed out a scratch on the bottom left corner when he saw me notice it inside my home. Told us if we wanted, to contact best buy and let them know. After they left, I walked by the passenger side of my car and there a 2 in scratch and a missing chip from that 2 inch section they hit. My neighbor has a camera facing my property and told me she has it on tape. I’m furious that they did this and tried to hide it. I contacted best buy and they got through with me while I was in the middle of writing this message and reached out to Sebgwick Insurance Claims. I’m at the point where I want to post this video on social media accounts and exposure the company, it’s just not right what they did.

20

My name is Barbara A Oliver, 2238 Mayfair Rd. Dayton, Ohio. I bought a Samsung TV from Best Buy at 131 Mall Woods DR. Dayton, Ohio. August 31,2017. I'm on my third Samsung TV from Best TV. The first one something went wrong with it at about 6 months. The Geeks bought me another one that was suppose to be new it didn't work and so they bought me another that worked up until about 3 months ago. I have a extended warranty. When I called Best they told me that the warranted didn't cover something going wrong with the screen. A cable technician told me that the screen was getting ready to go out. Best told me they were sorry but to buy a new TV. Just wanted to let someone know how best handle customers when things go wrong with their products. I don't know what to do from here but buy a new TV. Thank you so much for listening. Barbara A. Oliver

20

I ordered an item on 6/8/19 to be picked up at bolingbrook warehouse. I had to change it to be closer to my new home and it has been a hassle ever since. One item (TV) was set to be picked up in Bloomingdale and it was not ready when the website said it would be now the washer and dryer is the same. I am purchase high priced items and no one can help me get them. I have spoke to multiple people with customer service and no are no help only to continue to tell me to wait 24 hrs but cannot rush it or give me other options. I had someone coming out to install my items today and now i have to wait 24 hrs and there is no guarantee it will be ready tomorrow. It is set to be cancelled tomorrow because of lack of pick up but how am i going to pick up my item when there is this verification. I will never purchase anything from best buy again this has been the worse process i have ever needed to deal with.

20

I purchased a compact refrigerator it was damaged they sent me out another one it was also damaged I waited three weeks now they want to give me a refund and start all over again this is totally ridiculous why can’t they may just give me another one and take this one back I’m 75 years old and I don’t drive I will never recommend Best Buy to anyone again

20

Please listen to the recording below. My refrigerator has been broken since the last week of April. It is covered under your Extended Warranty. I am livid at the lack of response, non-information, inactivity and lack of concern that a product you sold an extended warranty on can go unfixed for a month and a half -- with no resolution in sight.

I will send this to the news media next. There is a 97 year old and a 92 year old in my home. George McMartin is a veteran of three wars -- WWII, Korea and Vietnam. His birthday is today. He will make great coverage on the evil big box store which doesn't seem to stand by its warranties. At this point, I can't even call your customer service bad. Your company is evil. I can't even recall the number of times your folks have hung up without doing anything. All the while they tell me I'm unreasonable. Net, you think it is unreasonable to expect you to repair a product covered under an extended warranty? I have spent well over 50 hours trying to resolve this. You even went so far as to tell me that I have to prove ownership through a power of attorney document! I also have that to share with the news media.

As a CX professional, if you add the hours you have had to deal with this. It would have been far more profitable for you to fix the refrigerator. But, you can be assured that I will make certain that BEST BUY does the right thing. Even if it takes 50 more hours of your CSR's time.

Also, I can upload the recording. It is a shame that you can't hear what the news media will receive. It is classic.

Pat McMartin
512 258 8452
512 658 1976

20

I took in two computers to the Tallahassee Geek Squad …..they said they could be fixed.....talked into a hard drive to combine the two for info and free up space. went back to get my Lenovo that I had purchased from you people years ago, and they said it was dead in the water and couldn't even open it to turn it on......scrap that....was called to get my Toshiba (the issue I had was I could not connect to wifi and to condense info.) started right up for them....took it home and can't use wifi, even with an adapter. The FORGET to tell me that the internal wifi is broken. I AM SO VERY ANGRY !!!!! Talked to the Manager, he said to bring it in and they will send it out and if it is broken, they can fix it ...maybe...at a cost to ME ?????? This is highway robbery. DO NOT SAY SOMETHING ABOUT FIXING IT....AND FIX NOTHING !!!!! THIS COST ME 60 FOR A HARD DRIVE AND MY TIME. I feel very used in this !!!!!! I am 69 years old, and this is wrong !!!!!!! Kathie France 850-765-9011

20

Beware of their Returns Center scam!

I returned a defective incomplete phone they sent me by mail.
I dropped off the “open box”phone at UPS location on May 15, and it was delivered to the warehouse on May 21.

After not having heard anything regarding the status of my return, I started a chat online on May 28. I was told I would get a notification and refund within 24 hours. That did not happen. I contacted bestbuy thru chat again on May 29. The conversation was identical to the one on May 28, with no updates, but with “guarantee” that my refund would be processed within 24 hours.

After having waited another day for the update and refund, I filed a complaint with Better Business Bureau on May 30.

I was shocked to see this response from Best Buy to BBB a week later:

“Our return center reviewed this return and noted we did not receive back the correct item, and it is being sent back to the customer. Best Buy is unable to accept incorrect merchandise for returns and considers the matter closed”

That felt surreal. I rejected that response, saying the item sent back was exactly what I had received, and asking to be told what exactly they claim I sent them. I noted in my rebuttal that whatever they intend to send back would be refused. I think my reasoning is transparent - there are only two possibilities of what they would be sending back - it is either the phone that I returned, or it is something else that is not mine. In both cases, I would refuse the “item”.

My inquiry was ignored. The responder just repeated what she said originally.

I did refuse the package they sent me. I do not know what was in it, and the fact that they flatly refused to communicate and figure out where the disconnect was, is just mind boggling. I know that I followed the return policy and returned correct(!) merchandise within 14 day return window (which had long passed by the time they came up with their response).

I am absolutely stunned and horrified by this experience. My return was either a)lost or b)stolen by Best Buy!
If you do buy from them, and need to return - record what you put in the return!!! They are either totally incompetent, or thieves!

20

I was sold your service plan an couple month ago he young talk me into buying it after she sold she switch me to another person just blow it off the young man was rude. Friday I bought an new gps and as some questions..And one question do I have to be White r Haspic to get good service from your staff

20

we have been members of best buy for many years, we loved coming there because of the great customer service. The customer service has not changed but recently we are very disappointed and devastated at the chain of events we went through recently! On memorial day we went into the Greece location to get a new refrigerator because ours stopped working. We where working with Kalie I believe that to be her name . I presented the measurements from our present non- working refrigerator. I took us about an hour to work out all the details to get a new fridge for the memorial pricing; so we found the perfect fridge we thought. The delivery date was for June 2nd. It was the wrong size would not fit!! so we are without a fridge again! we decided to return and talk to a manger named Nick, we gave him the same exact measurements as to the other rep and we proceeded to repurchase a fridge he seem to have it all together for us per explaining this should fit/work. (might I add the measurements was a picture from the inside of our non- working one). We had to pay more money than we wanted.
Now it will be going into another week to get our delivery on June 6th. The refrigerator came and it was wrong again it was even worst then the last one that came meaning to big!!!!
So we want our refund back on our card, we also would like to be confiscated for their mistakes we are still without a refrigerator!!! so are going to have to go to the competitors. please contact us at 585-766-0177 or 585-967-5966

20

Went to buy a tv and a mount for a non profit charity. Went to pay and went through 5 minutes of trying to get it to work. Finally told card was declined. Checked with the bank on the account, everything was fine. They saw that I had swiped and said "only use the card reader for this amount". Turned around and went back. Went through the process again on two different registers. Kid says "yep, declined" like he knew it would be. I asked "so what now?" He shrugged and smiled like it was my problem. I was so dumbfounded I didn't ask for a manager. He walked from a $500 purchase. I still need to get this for a remodel project, but I'm not sure I'm ever going back. I go in there all the time for a audio studio I own and video gear etc. It's always a hassle to be in that store!

20

Purchased a comupter from Best Buy 2014, already had the Geek Squad service agreement. Computer came with a anti-virus software which, unknown to me, was on a auto-renewal. Finally found out April 2019 and called the Geek Squad. Was told I didn't need the program and they would refund the $53.04. Nothing happens. Three calls later and I'm in a circle of hell. Tried disputing thru my credit card and Best Buy sends them receipts of original purchase.

20

No agent showed up for my scheduled smart home service. Called support they said they would get back they did not. Terrible service, very disappointed, have been a geek squad tech support for many years.

20

i purchased a Dell Starlord 15" 17kbl lap top on 06/01/2017 for my son to use at college. I also purchased a 3 year warranty. The hinge on the cover was broken and I brought it in to the Geek Squad at the Best Buy in Mansfield, Massachusetts on April 27, 2019. I was given an estimated completion date of May 14, 2019. As of today I still haven't received my computer back and I have to go to the store to get the status of it.
The computer was sent to the wrong place at first and if I didn't inquire about the status then it would have sat there forever. One of the mangers there said they would expedite the repair but to her that meant to expedite it to the correct repair facility and not to expedite the repair. Now six weeks later I am still waiting and when I went in last week I asked to expedite the repair and she told me she couldn't do that only that she could expedite the shipping back to the store. So now I am told it is waiting for parts (six weeks!) I paid good money for the computer and the warranty and this is not acceptable to me. I have repeatedly asked to get the repair expedited without any luck. I have asked them to replace the computer and they said they could not do that. My son has been in school without this computer for too long. I am very frustrated with the service I have gotten and told the manager I would write this letter tonight. If this is how people get treated it is a poor representation of Best Buy.
If this does not get resolved to my satisfaction I will be escalating this complaint as high up as I can get it and letting people know how Best Buy has treated me through all of this. Please respond to my email address as soon as possible as I will not wait another week to write again.

20

I went into the Best Buy in cedar hill Texas. This is not the first time, but yet another time I was treated poorly. I was trying to do a price match and felt extremely harassed not to mention I felt like I was being treated like a robber. I wanted to price match against NFW FOR subwoofer that they had on sale for 299....Best Buy has it for 449. I made it clear from the start I wanted to match against the store. Sales rep had to get manager approval. Manager arrived, short , rude and indifferent handing out orders. Not a please or thank you. First it was : put it in ur cart....ok I’ll try...then it was it better be there for you to pick up or in stock today....ok I think it’s...then it was. I’ll be back. I asked for another manager. Next manager was ruder than the first. He quickly stated it’s at our Disgression....after him reading me the riot act...he quickly dismissed me and said. “ this is over 42 miles outside the area” I’m not honoring it. Well...the first manager knew that and after 3o minutes of waiting trying every angle not to honor it, u now decide the area is an issue????? I’m ok with that but he would not look at me, stated “ call a Best Buy near NFW n see if they will honor it because I won’t” smh. Really? I can take no for an answer, but I will not except rude, dismissive and unprofessional behavior. To make it worse this is a reoccurring behavior at this location. Bad attitude and awful customer service. I’m tweeting, BBB AND ANYother way I can blast this store ( and Best Buy ) ...I’m not happy n will be severing my relationship with bb ASAP.

20

I buy all my electronics through Best Buy and am a loyal customer with a Best Buy credit card. NO MORE. I Purchased a tv and only opened the box about 7 days later when installer came to hang on wall. When the Verizon Fios guy came to turn on tv the tv was cracked on the inside of the monitor. Best Buy would not allow me to return or exchange tv.(I was within the 2 weeks) I was so mad I left the tv at the Best Buy in nyc.

20

I buy all my electronics through Best Buy and am a loyal customer with a Best Buy credit card. NO MORE. I Purchased a tv and only opened the box about 7 days later when installer came to hang on wall. When the Verizon Fios guy came to turn on tv the tv was cracked on the inside of the monitor. Best Buy would not allow me to return or exchange tv.(I was within the 2 weeks) I was so mad I left the tv at the Best Buy in nyc.

20

I called geek squad which I pay an annual fee to help set up a new printer that I bought at Best Buy. The people online couldn't help me fix the problem because they don't speak and/or understand English. Now I have to have some one come out which costs 49.95, what a rip off. If you are considering buying this service the only thing I can say is DON'T!

20

We, my wife and I, had over $320 in Best Buy rewards. We went and purchased a Hitachi TV today at the store located in Clovis, CA on 5/31/19 at 5:03 PM. The cashier, Jesus, rang us up...and the price was $12.38 after applying our rewards; however, his registered “froze” and could finish processing the sale. We moved to another, and he could no longer pull up the rewards. The manager, Richard, couldn’t clear it through your “bridge”, and told us we would have to come back next week after the computers reset and he would pick up the $12.38! Richard said he couldn’t approve it for that amount? We walked out with NOTHING and a waste of over a hour of our time! You just lost a pair of customers that spend thousands in your stores!
Sincerely, Tim Collins. (559) 500-9304

20

Bought a iphone6s from best buy may 24,2019 an it quit working in 4 days an best buy says they can't help me took me 3 months to save $260 an I'm out of money an a phone

20

My dryer wouldn't dry and I called best buy and the problem and geek squad schedule an appointment with a tech to come and fix on 5/16/19 between 8 to 12. on 5/16/19 tech Anthony called my phone at 7:19 from this number 215-390-3702 and left a reminder message that he'll be there at between 8 and 12pm. He came and said that the dryer heater is gone that's why the clothes is not drying, and if its ok to order the parts and have them come to my home, I said sure.
Anthony schedule me for next Thursday 23rd 2019 and I agree on 8 to 12 window for him come out. 3 packages came to the home on 5/20/19 I text the 215 390 3702 number to say that the parts are here. On 5/22/19 I got a reminder call telling me my appointment is schedule for 8 to 12pm on 5/23/19. On 5/23/19 I got a called that I missed saying that this is Anthony and I'll be there between 8 and 12 to fix the dryer this was at 7:13. I waited home and no calls or text or anything, Anthony called at 1:09pm after his schedule window to say more parts is needed, how do he know this when he never came back to the home, to see what parts came or didn't come, and that was the last communication. I have been texting and calling this number and no help. Its 5/30/19 and am still without a dryer, called best buy and spoke with Cheryl from Orlando at 763-256-1367 and she wasn't able to get in contact with Anthony. She told me that she'll email Marcel Gomez his supervisor. Am only asking to have my dry fixed. My next step is to call fox news and report best buy to the Better Business Bureau and tell my side of the story on my social media pages and the very poor customer service. Not 1 phone from best buy from or Anthony since 5/23/19. Am a long term customer that you just lost, but believe me dryer will be fixed. I have all the text messages, voicemails and the 6 packages that came to my home.

20

I took in a 7 year old computer for repair and the Geek Squad said the board was bad and cant load windows . Told me if I want to give them the computer and they will get rid of it for me and said to buy a new one which I did but did not give them the old one . Only to have a friend that works for IBM (should have taken it to him first) but trusted the geek squad look at it and he said they lied at the geek squad and he got it running, He said it needed a Bios change and updates from HP. If it was the board you would not run. I have had it now running again for 2 month already. I feel I should be able to get more than a $20.00 credic for a $600.00 computer that I added a $110.00 ssd drive to and 8 more gigs of ram $50.00 so now its worth $760.00 for NOTHING. I have contacted Best Buy main number and NO one will HELP me. I have shopped at that store for 20 year and spent over $7000 probably and am disappointed to say the least. Please contact me at 440-478-2339. Would GREATLY APPRECIATE IT. I have inclosed a pic. On the left is the new one (1 month and a half old) on the right is the 7 year old one that does not work and cant boot up as they say but LOOK it works !!!! I feel more should be donr . I have all my proof of there work and proof of my new purchase.

20

Good Afternoon - The Best Buy at Montfort & Beltline in Dallas, Tx has the WORST Customer service in Dallas. I shop Best Buy all the time. I buy a lot from Best Buy. If I order something online and it comes in damage they will not take it back. Other Best Buy stores do. If I have a return for any reason the Montfort- Beltline store will not take it. All the other Best Buy stores work with me on Open Box items not the Montfort - Beltline store. I will continue to shop at Best Buy. Just not the Best Buy on Beltline & Montfort. The Best Buy On Beltline & Montfort is the WORST. THANK YOU !!!

20

FORMAL COMPLAINT - URGENT ATTENTION NEEDED

I am writing this correspondence as I am truly disappointed with a product that I purchasedat Best Buy in April 2018 and therefore it has just passed its warranty period. The product was an HP Pavilion X360 Convertible, Model 11-AD018CA, Product ID 1UG52UA#ABL, Serial # 8CG813321N, Warranty 1y1y0y.

I was told by one of the agents that HP would be the best way to go at time within my budgetary constraints.

Last year we arrived in Canada as new immigrants without jobs and had to ensure our kids settled well in school and that we went out to the job market as soon as possible. So when we found out that our daughter was struggling at school we had to buy a computer to assist her with the transition into the new schooling methods. She had to learn to use a computer and complete all her work on the computer when at home - so the computer was only used at home and under our parental supervision. It was a huge expense of $499.00 that had to be paid by us within the circumstances at the time - and just over 1 year later we were told that the computer is a "write off" as it cannot be switched on and has to be thrown out and replaced. (This has been confirmed by IT specialists). also had to purchase spyware - bit defender at a cost of 489.99.

This is absolutely ludicrous that something like this should happen to basically a brand new laptop. It is clear that you have not fulfilled your promise made with this product and therefore I would urge for Best Buy to show its uncompromising integrity and do the right thing here as the product you provided is not of the highest quality, not a useful and innovative product and therefore was false advertising.

I do not wish to have it replaced as I do not intend to buy a new HP. I just want to have my money refunded for this waste of a laptop that was sold to us. I am able to provide you with the proof of purchase made at Best Buy in April 2018.

Also - in closing I contacted the customer complaint line today just to be put on hold and the line was cut - so my issue was not addressed and disregarded.

Just do the right thing.

20

I am an Elite Plus Member who has spent a lot of money over the past few years at your store here in ft wayne,in. I went in today to purchase a t.v that was out of stock at that store. Samsung - 40" Class - LED - 6 Series - 2160p - Smart - 4K UHD TV with HDR
Model:UN40NU6070FXZA SKU:6332597. It was available at a store that was 57 miles away. I wanted this t.v at this price but no one would bend over backwards for me. So I contacted your online support whom the best they could suggest for me to wait till the t.v came back into stock or purchase another t.v and return it when the original wanted t.v came into stock. What an absolute waste of my time. I provided a link to the Walmart website which had this t.v in stock and still they acted as though there was nothing else they could do. After all the money I have spent with bestbuy over the years I felt so patronized. The agent who was supposedly a manager said he appreciated my business over the years however he didn't even know my email address which proved to me that he never even looked at my purchase history. This totally insulted me to be treated like this. All I wanted was that t.v at that price but no it had to come to this. I explained to the alleged manager that from here on out I will only ever use bestbuy for a backup store and not a primary store for electronics purchase I will use amazon or Walmart as primary. Feel free to call my cell 260-3886994 to discuss this if needed. The original transcript can also be emailed

20

We Purchased a Samsung 75" television on 5/4/2019, it was delivered and set-up by the Geek Squad. On the very same evening after the delivery, we were having problems with the sound bar not syncing with the television. I called for another visit from the technician and they returned a few days later and synced it again with our Bose sound bar(which was purchased at Best Buy on 9/30/2018 for $549.99) /spectrum remote control. and the very next day, the problem started up again. The Bose sound bar not working and syncing with the tv sound again. I called the Geek Squad once again, very frustrated with the situation, a different technician came out and spent some time here and told us we have a defective sound bar or that possibly may have been broken during installation due to a blinking light that kept flashing on the bar, in which he said, should not be happening.
He said we should call the store manager or supervisor and tell them exactly what he told us and they would be more than happy to swap out our bar for another one at no charge and he would come back and hook it up for us. I took his advice and I called the store, spoke with an associate and waited over 2 hours for a phone call, and got none, so I went down to the store with my sister-in-law. Store manager was off and I spoke with a supervisor named Gammen, who told me he can't do nothing for me and to call Bose since it is still under the 1 year manufacturers warranty. That was all he could do, not even offering up how I should go about it. He showed no concern or care for his customer's and as a sales person myself, I felt he was not a good representative for his cold and rude attitude. At that point I told him he could cancel our television purchase and come and pick it up, and we would go some where else such as Costco which is right up the road from where we live and purchase a 75" tv. I have been doing business with Best Buy for many of my major purchases and have never come across someone so unwilling to help and satisfy a Best Buy customer who has patronized your store for many years. It seems he does not care about your customers satisfaction and said " You can go to Sam's Club or Costco it's your choice", Such a rude representative. Our television is scheduled for pick-up next Friday on 5/31. You have lost a rather large sale, but I guess Gammen could care less.

20

My Complaint is I purchased a Hover Cruse Electric Skate board from Best Buy and was told by an associate (Val) this product was under warranty for 1 year through the manufactory . This was a Christmas gift for my Grandson purchased in Nov 22, 2018. This gift sat under my Christmas tree for a whole month until Christmas morning. I was very surprised when this Skate board was having issues in April and I called Best Buy to see what I needed to do to have this looked at and again was an associate that this product was covered through the company for a year. I emailed them and they advise me it was only covered for 90 days. All my Grandson and myself want is Best Buy to stand behind their merchandise. I'm not asking for a refund but some kind of assistance to either fix the Skate Board or replace the Skate Board that only lasted a few months after purchase. I truly appreciate your assistance in this matter. I have my reference number for this purchase 47722302702846 if this is any help.

20

They called while on their way to let me know they were 20 minutes out. I tried to ask a question and they hung up on me. When they got here I went to the door and hollered to wait so I could put my dog out. They continued pounding on the door and ringing the doorbell while I tried to get my dog out. My washer sits on top of a drawer held on with two screws. They said we don't do anything with those. I said give me a freaking wrench and I'll unscrew it!. He said alright, walked out and drove away!
Worst most rude customer service I've ever experienced with Best Buy. Laziness in the extreme! Will never buy another thing from them.

X-customer
Kimber Glidewell

20

I arrived at best buy in Rogers AR at 1030am to purchase a laptop. I looked around in the laptop area approximately 10 minutes. No one showed up. I walked to the front of the store to ask if anyone works the laptop area. The greeter said "yes we do but we just opened so we don't have everyone here yet. Just wait a few more minutes and someone will be here to help you. I asked the kid how long a few more minutes were and he couldn't answer. I told him I will buy from someone else who has time to help. I don't have time to wait that long. His answer was "ok that's fine." On the way up to the front, I noticed 4 employees standing around talking to each other, I'm guessing try to catch up on last night's events instead of helping customers. If the store opens at 10:00, why would customers have to wait till 11:00am to get help? I am very upset with the lack of service at this store. The store manager needs to be looked at and replaced due to lack of training the people and no scheduling of employees to work. Best Buy in Rogers Arkansas gets a 1 star only because they have a building standing there. Will not recommended to anyone but I will tell all about the crappy service.

20

On Monday 5/20/19 I went to the Best Buy Store on Muldoon rd. here in Anchorage AK. We were looking for a new TV Stand so we went back to were they were we found one that we liked but there was none on the floor that we could just pickup and go to the Cash Register. So we was waiting for the person that was back in that Area to help us but he was helping another Customer we stood around for approx. a half hour waiting on him to get done with the Costumer he was helping when I saw another employee walk by I asked him if we could get some help and he said he would call someone back to help We waited another half hour and STILL NO HELP and that one Employee was still talking with that other Customer (It don't take an hour to sell a TV)

So we Left

This is Terrible Customer Service and it waited my whole evening

20

Cell phone sales person put new chip in wife's cell and put my cell number on it. She is in Texas and I am in Pennsylvania now she needs to overnight new chip, meanwhile my cell has no service.

20

I went to Best Buys to buy a car radio and have it installed. They sent me back to the car installing shop in the back. It was locked. They said they would send back the installer. I waited for a while. I went back up and then one of the geek squad went to the side room and the installer came out. He said it would be a week before they could get to me. I asked him if you are so backed up with appointments, then how come nobody is back there installing car radios? If you have a back log of so many people, how come you are not scheduling the appointments in a fashion to get them done. It looks like they don't really like doing their job, because they know nobody is going to wait a week out for installation. I got the runaround all over the store. A lot of people standing around with nothing to do. But please don't ask anyone to do their job. If there were people in the shop installing radios, I would of scheduled an appointment, but if you want to make sales then this is not a good way of encouraging people to buy stuff at Best Buys. BTW....I requested the installer to five different people before I got him, and then when he came out, he wouldn't acknowledge me, while I stood there and waited. It is shitty customer service.

20

Purchased a Samsung TV, also purchased five year warranty with TV. TV started making a popping noise, screen would go black and it would cut off. The internet quit working and you could not access Netflix, Hulu, etc. Called Best Buy (April 4, 2019) and to file a claim and was told we would be contacted by a repair company to come out and repair television. Received an email from Seneca Micronics asking for information on tv and what problems we were having. Emailed info to them and waited for parts to come in which took over three weeks to come in. Made an appointment with Seneca to come out May 6, 2018 to complete repair. Service man arrived and did not have all the parts to complete repair and took tv with him and said he would have to complete repair at shop and needed additional parts. I was told parts would take 3 to 5 days to receive and they would call to bring tv back to me. I have called Seneca almost every day the past two weeks and I get voicemail and leave a message. Still have not received a return call. I have contacted Best Buy and have been told there is nothing Best Buy can do I have to wait to hear from Seneca. My son has been with his tv for over 6 weeks and I still have no answers as to when repairs will be made, if ever!! I need help, what do I do to get this matter resolved???

20

On April 28/2019 I purchased a 55" Class-LED-curved-Q7C series-2160p-smart-4k UHD Samsung TV with HDR for $849.99 from Cambridge Side Galleria Best Buy store in Cambridge Ma on price match basis as offered by a competitor. Three managers, including the sales manager (Kathy) were involved in verifying legitimacy, confirming availability of apparatus and price overriding the orginal peice to match the offer by the competitor. When the sale was approved, I paid and scheduled delivery for Tuesday May 30/2019 between 12 noon and 6 pm EST. I was informed that I will receive a confirmation phone call the day before.
After I spent most of the afternoon waiting for the delivery on May 30th, I called customer service for an update on the delivery status. To my surprise I was told that delivery was rescheduled for May 7/2019 because the item wasn't available. I indicated my preference for an afternoon delivery and email as preferred means of contact to confirm delivery. I stated my unhappiness wasting time waiting for delivery that wasn't coming and that I should have been contacted about the schedule change beforehand but the agent appeared not bothered.
A few hours later, I received a call from customer service and was told that I either should get a refund or wait until the item became available as it isn't at this time. I explained that delivery was just rescheduled and that there was no mention of unavailability. I strongly stated that way this matter is being handled lacked professionalism, doesn't seem right and that I didn't like it. I told her that I would like my TV, not a refund and that she may need to consult with superiors to resolve the matter as per expected standards and to my satisfaction as a customer.
There was no communication from best buy until May 7 noon . At this point I decided to contact the store where I purchased the apparatus. While at the store I also discovered that it was recorded that I refused delivery, which is an absolute fabrication. I talked to William (one of the managers) who made efforts to resolve the issue for me. He finally informed me that a store in Rhode Island has the TV and that he will work on a transfer and contact me to schedule a delivery. I left satisfied but when I didn't hear from him, I called the number he provided only to find that he was still working on it and that he will get back to me as soon as he is done.Later in the afternoon , I received a call from him but I was offered to either cancel or get a replacement for the value I paid. I argued that I could have purchased the TV from the competitor had Best Buy not agreed to the price match and am therefore being unnecessarily disadvantaged. Best Buy's refusal to honor the price match it granted and offering an apparatus that is by far inferior both in quality and features as a replacement isn't only unfair but I'm losing the value in the discounted price offered by the competitor.
Honestly, the entire process by which this issue was handled itself is suspect. I was made to miss out on a very good discount and I feel I'm being denied delivery of an apparatus I legitimately purchased. I;m being unfairly disadvantaged because I am made not to benefit from the discounted value the competitor has offered . A replacement apparatus of inferior quality and features that doesn't take the price before the discount into account isn't a price match and is unacceptable.
I hope someone will take look and resolve this matter for me.

20

Bought a refrigerator and had it repaired multiple times. The first two times under the manufacturer warranty and 4 times under geek squad warranty. It’s broke again. They say it has to be three times for the same issue. Sick of this pos. Now geek squad giving me run around about the repair.

20

I am planning out of state travel and needed a new laptop which I shopped for yesterday and I thought I found exactly what I wanted. This morning, I planned to go pick up my items at the store and I checked the status and I see it is still in cart and NOW it says my item is sold out! It did not say that yesterday. Right after I placed my order, I had a question about the protection services for it and chatted with geek squad, which I have been with for MANY years now. They could see my order and we got my question cleared up.

Right now, I am extremely frustrated and angry. Did they sell my laptop to someone else? That is SO WRONG! PLEASE HELP!!

20

Bottom line , Geek Squad 0* , Best Buy Management -0*. What is the point of getting Geek Squad service protection when they don't perform? They are quick to take your money and that's where it stops. Over the phone the Geek Squad tech told me to take my unit back to the Best Buy where I purchased from and tell the store to swap out for a new one.(That didn't happen!) Geek squad proceeded to tell me that they would send it to be serviced , even though the Geek Squad tech on the phone said that there is no way to adjust tracking on a unit , just get replaced. To make a shortened story, I have purchased a refrigerator(Samsung , which also SUCKS) , 1-49" , 1-75" tv ,1- dishwasher , 1 - microwave , 1 - stove , 1 ea. washer and dryer and lets not forget the infamous Blu Ray player (all these were LG) . I am not saying I spent more than anybody else , but it does add up to a pretty penny. In the end , I will probably never buy another item from Best Buy ( at least Lake Geneva) again! Next up -LG , I will see how much they value their customer . To be cont.

20

Hi i am arnab naskar from india. I want to buy a camera so i got the number from quickr of muhammed.
Please help me i think i got cheated and the person named as muhammed (who claims that he used to work in different outlet of BEST BUY TN)took the money 6K from me and then 5K from me as he said that the price was total 12K and now saying that he want more 15k for the release of the product from Iceland,as it was hold there for vat and tax purpose

Please help me its a request to you and your company. Either please send the parcel or please send the money to me.

Sending you the screenshot of the tracking id as well as the money that i sent to the person named as muhammed for the camera that i want to buy.

20

I purchased a new all in one HP printer to replace an HP printer that broke. I am having a really hard time setting it up. I called HP and after an hour they told me they could not help me and told me I would have to spend at least $200.00 for virus stuff etc, and then they could help me. Today I called Best Buy in West Hartford, Ct. and I was upset to find out they could not help me (Geek Squad) unless I spent $79.00 to have someone come to my house or $39.99 to do all the stuff needed by remote. I am sorry but what ever happened to customer support with a brand new item. I am not that computer savvy, but I tried myself to set up this printer for 3 days now. Everyone is just out for the money and they don't care about the customer anymore.
I am taking the printer back to Best Buy and getting a refund. I don't even know if I will purchase another one of a different brand or not purchase one at all from Best Buy. This customer is very upset, not the happy one Best Buy would want. I have shopped at Best Buy for years, All my appliances and my computer are from Best Buy. The printer that broke was from Best Buy also.

20

Bought a Dell computer about 2016 and bought the service contract the recommended for 3 computers which renewed automatically every year. Have bought computers in for various issues including this Dell which had to be replaced after a motherboard and hard drive complete failure. Brought my desktop laptop in last week because the screen was green and the laptop only worked on AC. Tech told me I could pay for backup and told me about Total Tech support which I planned to sign up for next year. He tested it by plugging it into a monitor and determined it could be a problem with the wiring to the screen. I decided to take it home and back it up myself. When I returned to the store the tech and the EXTREMELY rude Geek Squad manager determined it wasn't worth fixing, couldn't get parts anyway and told me I just had software support. I think rather than automatically renewing with a changed product, a conversation should have taken place. We had no such conversation when the desktop needed to be repkaced. I purchased a phone a few months ago, a chest freezer last summer and consider myself a loyal customer who deserves to have been treated better. You can't get through to anyone on the phone to the store and the 800number seemed to want to help but connected me to a Geek Squad tech, not someone who could respond to a complaint

20

Had a problem with a stove I bought from best buy and called all the surrounding stores from Marshfield Ma. and could not get through to salesman. Have 5 year warranty on stove bought in 2016 but could not see if I could use it. Tenant snap a connecting rod on a knob to a burner and called fireman who shut gas off to house so something had to be done immediately. Happen over the Easter weekend. Used Mulligan Appliance repair for job and was charged around 270.00 dollars. Would have been nice to get through to a store. Have since found number to geek squad direct. Gerald M. Kelly 47 Gilbert Street, Marshfield Ma. Stove put in at 9 Baker Street, Marshfield Ma. Have Best Buy Account with your company.

20

I purchased a $1500 laptop in August 2018 with the extended replacement warranty, and in December 2018 the laptop was damaged and taken to the Best Buy location in Pensacola, Fl . In January 2019 I received multiple calls (1/17/19, 1/19/19, 1/27/19, 1/28/19) stating the laptop was junked, and we could have a store credit and could come in to get a new laptop or anything in the store. My son who the laptop belonged to did not have any money to purchase the warranty for a new item. On April 23, 2019 my son had enough money to purchase the warranty for the laptop. When we visited the store to use the credit we were told that the laptop was at the service center repaired. ( SO Why have we not received the laptop, and why did we receive calls about scrapping the device.) The Supervisor over Geek Squad says please allow 24-48 hours to figure the issue, and he will call back with the results. On 4/25/19 I received yet another call that stated they District Supervisor could not provide adequate information about the laptop and would require higher ups to tell me what we were doing about the replacement or store credit, etc At this point now I am asked to wait yet another 48 hours for Geek Squad to figure the issue out. My concern is that I received multiple calls in January about the laptop and get a store credit and now we are trying to use the credit and are being told we need to figure out what happened and who is going to approve. If the laptop was repaired why did Best Buy and Geek Squad not return the repaired item and call the customer to pick up. If it has been scrapped and we have a credit why are we getting the run around about using the credit. I would like this resolved as Best Buy does not mind having the $1500 tied up on the credit card and getting payment for the items. Please expedite a resolution to this matter.
Thanks you Shauna Lisenby 813-569-9542

20

Dear Hubert Joly
I usually never complain about anything however this experience was one of the absolute worst experiences I’ve ever had as a consumer. Let me start by saying that Best Buy has always been one of my favorite electronic stores. I have spent tons of money there. After this experience I don’t know if I’ll go back.
On March 24th 2019 I ordered a Verizon Wireless Ipad Pro 10.5 with accessories and set it up for same day delivery. I sat home all day and never received my products. The next day I got a message saying there was an issue with the order and it wouldn’t be delivered (A little late for that). I was very upset and cancelled the order. I received my refund and all was good. However on my Verizon bill the ipad was there with all sorts of fees attached. Best Buy told me Verizon had to take care of it that it wasn’t there problem and Verizon said the same. For one month this went on finally until just today April 25, 2019 it was solved. The issue was in fact on Best Buy’s end and they needed to do things in the back office then they had to contact Verizon. So I had to pay an extra $110 on this bill and it will supposedly be reversed next month. This could have been solved the next day when I originally contacted Best Buy and instead I got a run around. I have never been treated so poorly in my life. This experience was so frustrating, took up hours of my time and had me the customer do all the work. Absolutely unacceptable.

Amanda Marchant

20

AN OPEN LETTER TO HENRY JOLY AND HIS BOARD OF GOVERNORS
Your entire organization is useless. It's amazing the kind of service four thousand dollars will buy these days. The issue is neither you nor any of your representatives know how to work an LG OLED TV and you have no one in your organization can help. In fact, Meg at HQ couldn't arrange a visit. If it is true that HQ cannot arrange a visit, then you are the most abominably bad corporation I have ever encountered. Believe me, I'll be writing about it a great deal. The great Best Buy is, for all intents and purposes, impotent. It is incapable of achieving anything. It does make one wonder how you spend your time over there. Remember "Nobody Beats the Whiz" The Electronics store chain? They were giants in the field. Now they are gone. Such is your future. Starting tomorrow I will begin a yearlong campaign pointing out Best Buys flaws and incompetence. It will last exactly twelve months. Ask Dell and you'll find I'm true to my word. I estimate they lost hundreds of thousands of dollars. Now we're going to see how much money Best Buy is willing to lose because it's HQ can't arrange a simple visit. I will also be copying your CEO and Chairman of the BOG. I think they have a right to know. Of course, so far my research has shown that both Mr. Joy and his board provide no way of writing them. There's a lot of us that would like to know why they are selling the best TV electronics in the world when they and their staff have absolutely no idea how anything works? That's why if you ask anyone in the organisation a question about a 4K or better still the LG OLED the answer everyone gives is "not my job man". All indications say H. Smith Richardson, or H.P. Photo or Walmart or just about anywhere else would be a good place to start. Best Buy is so ignorant about the LG OLED 65" that additional money doesn't even entice them to cooperate. Working with Best Buy is like watching a Keystone Cop movie, only there's nothing funny about it.

20

This occurred in Tucker, Georgia at Store#: 513

I experienced discrimination and racism from the manager of the local Best Buy store. I found the entire situation that unfolded as unnecessary, disrespectful, and embarrassing. I came into the store to return/exchange an unopened item that I purchased in January during the holiday season. The unopened item still contained the original wrap and packaging, including the original fitted film as proof that the package had not been opened nor tampered with, along with my original store purchase receipt. Upon speaking with the manager, named Greg, he stated that although it was out of the 14-day return policy, he could “make any exceptions necessary because [he is] the store manager”. I understood this concept. After he was presented with the item I wished to return, the manager looked at me (up and down), and then stated that although the item is still in the original packaging, he is unsure if I have replaced the item in the box with a counterfeit or fake item. I asked for him to reference the original packaging and original film casing still present on the product. I also noted to him that the item is still for sale on shelves within the store. This means that the product can be returned-to-stock and placed on shelves to sell as an unused/new item. Greg, the store manager (seemed Caucasian), refuted my claims and stated that he would have to open the product to confirm that it was not counterfeit. I requested that only he as the manager could conduct this inspection, and if nothing was wrong with the item, I would not like for the now opened material to affect my return/exchange request. I explained that by opening the item, I would not like to forfeit my ability to conduct an authorized return. I once again reiterated to Greg that the item was purchased as a Christmas gift, but was never given to the intended individual. Now that the newer version is out (AirPods 2), I would like to purchase the newer model for them instead. Greg proceeded to state that the only way to ensure that I am not trying to swindle him and his company would be to inspect the item itself. He even stated that I may have found a way to return it into its original casing and packaging. I was very offended by all of this. I told him I would not do that, and that he could open the item. Once I stated that I do not have an issue with him inspecting the item, Greg declined to accept the return and began to walk away. I asked what was his reason for not accepting the return, and he said it was due to the “14-day return policy”. I then followed up by reminding him of his earlier comment in regards to making any exception that he feels necessary. Thus, this was a personal decision, not a store policy decision. Greg argued with me that it was policy and nothing else. But once again, if it were all about policy, Greg would not have attempted to inspect the item and would not have mentioned his ability to make exceptions. I was offended that Greg walked away from me while we were still in the middle of this discussion. I felt as though I was not a valued customer, although I spend plenty of money at Best Buy stores. The entire interaction occurred in the view of other customers as well, which made the situation even more embarrassing. I am a 31 year-old black professional. I hold a Bachelor’s and Master’s degree and currently am employed in the consulting sector. However, I was in gym clothes when I visited Best Buy. I was wearing gray sweatpants, flip-flops, and a tee-shirt. Greg looked at me and judged me by my skin and clothes, and decided that I was trying to lie to him in order to return counterfeit equipment. I find it very unfair to be judged by the color of my skin and the clothes that I wear by one of your store managers. At this day and age, store managers should be familiar with how to deal with such situations as well as being trained to operate by utilizing non-discriminatory practices. I was shocked that my interaction went this way. I would like for something to change about this. I would hate to file a formal legal complaint against your company and your employee for his actions during this encounter. No one should be treated to or talked down to in this way. I should not be treated any differently than a better dressed customer or a customer with lighter-colored skin. Please follow up with both Greg and I to address this issue directly. I do not want this to happen to any other individuals in the future, unless your company stands behind this kind of discriminatory behavior.

I can be contacted at 770-617-9174 or kaesideo@gmail.com.

Thanks,
Kaeside

20

This occurred in Tucker, Georgia at Store#: 513

I experienced discrimination and racism from the manager of the local Best Buy store. I found the entire situation that unfolded as unnecessary, disrespectful, and embarrassing. I came into the store to return/exchange an unopened item that I purchased in January during the holiday season. The unopened item still contained the original wrap and packaging, including the original fitted film as proof that the package had not been opened nor tampered with, along with my original store purchase receipt. Upon speaking with the manager, named Greg, he stated that although it was out of the 14-day return policy, he could “make any exceptions necessary because [he is] the store manager”. I understood this concept. After he was presented with the item I wished to return, the manager looked at me (up and down), and then stated that although the item is still in the original packaging, he is unsure if I have replaced the item in the box with a counterfeit or fake item. I asked for him to reference the original packaging and original film casing still present on the product. I also noted to him that the item is still for sale on shelves within the store. This means that the product can be returned-to-stock and placed on shelves to sell as an unused/new item. Greg, the store manager (seemed Caucasian), refuted my claims and stated that he would have to open the product to confirm that it was not counterfeit. I requested that only he as the manager could conduct this inspection, and if nothing was wrong with the item, I would not like for the now opened material to affect my return/exchange request. I explained that by opening the item, I would not like to forfeit my ability to conduct an authorized return. I once again reiterated to Greg that the item was purchased as a Christmas gift, but was never given to the intended individual. Now that the newer version is out (AirPods 2), I would like to purchase the newer model for them instead. Greg proceeded to state that the only way to ensure that I am not trying to swindle him and his company would be to inspect the item itself. He even stated that I may have found a way to return it into its original casing and packaging. I was very offended by all of this. I told him I would not do that, and that he could open the item. Once I stated that I do not have an issue with him inspecting the item, Greg declined to accept the return and began to walk away. I asked what was his reason for not accepting the return, and he said it was due to the “14-day return policy”. I then followed up by reminding him of his earlier comment in regards to making any exception that he feels necessary. Thus, this was a personal decision, not a store policy decision. Greg argued with me that it was policy and nothing else. But once again, if it were all about policy, Greg would not have attempted to inspect the item and would not have mentioned his ability to make exceptions. I was offended that Greg walked away from me while we were still in the middle of this discussion. I felt as though I was not a valued customer, although I spend plenty of money at Best Buy stores. The entire interaction occurred in the view of other customers as well, which made the situation even more embarrassing. I am a 31 year-old black professional. I hold a Bachelor’s and Master’s degree and currently am employed in the consulting sector. However, I was in gym clothes when I visited Best Buy. I was wearing gray sweatpants, flip-flops, and a tee-shirt. Greg looked at me and judged me by my skin and clothes, and decided that I was trying to lie to him in order to return counterfeit equipment. I find it very unfair to be judged by the color of my skin and the clothes that I wear by one of your store managers. At this day and age, store managers should be familiar with how to deal with such situations as well as being trained to operate by utilizing non-discriminatory practices. I was shocked that my interaction went this way. I would like for something to change about this. I would hate to file a formal legal complaint against your company and your employee for his actions during this encounter. No one should be treated to or talked down to in this way. I should not be treated any differently than a better dressed customer or a customer with lighter-colored skin. Please follow up with both Greg and I to address this issue directly. I do not want this to happen to any other individuals in the future, unless your company stands behind this kind of discriminatory behavior.

I can be contacted at 770-617-9174 or kaesideo@gmail.com.

Thanks,
Kaeside

20

recently I had to take computer in for a fix. Geek rep said would have to take a total tech support package. Altho am happy that they were able to fix the unit, the actions by representative leaves a lot to be desired/ First I had to pay the bill. Which was ok. But then I get a copy and find I was charged for a webroot program and a backup hard drive, no real reason for needing it , something already have. Also indicated I saved 49.99 as it was bundled?. I accepted the items anyway. But the receipt also indicated that "you have purchased an automatically renewing total tech support". this I wasa not told of, and do not want it. The clerk said that no big deal there is a phone number in the documents you get. Found no number. This is to notify best buy that I do not want this nor will I allow it to be billed to my card that is on file .

20

Since I have gotten my laptop back in December of 2017, I have taken my laptop more than 3 times for help. The first issue was that the keyboard was inputting different letters or symbols than it displayed. Of course, I took it in and had to waste my time to bring it back home to reset it to see if that was the issue. So of course, I reset it and it was still giving me the same problem. That was wasting my time, that could have been done at the store and they would have seen the problem earlier. I am full time student so I rely on my laptop a lot, so it was not a good experience within that first month of getting it from you. So I had to wait a week or so to get it back so that they can replace the keyboard instead of replacing the actual laptop itself. After that assessment, I continued to have issues with it not wanting to read my flash drives, or the input for my mouse. It is constant! and when I take it back, it "magically" works again and they say there are not issues with it. I have gone in twice for this same issue, I am so pissed! I am about to do a third trip for the same reason. It does not want to read my USB drive. What needs to be done for this issue to finally get resolved?? I feel like I got a rejecf laptop because I should not be having this many issues with it. I have an essay saved on that flash drive and I can not work on it because it does not read it. I am very unhappy with how you handle these issues, and I really hope it is not just the store I go to. Which is the Best Buy located in EL Centro, CA. Please let me know what I can do when I go back to ask for useless help from your geek squad.

20

ive been trying to get my washer replaced but nothing has happened. geek squad comes every week and tells me to try on my washer on different setting but nothing has helped. im tired of the washer and wasting my water and electricity. since the day i bought it, its leaving soap residues and best buy dont do anything. i even have the 5 years plan

20

I PURCHASED 2 ITEMS FOR A CO-WORKER USING MY BB CREDIT CARD. ONE ITEM DID NOT WORK WITH HIS IPAD. I HAD RECEIPT, WENT BACK TO STORE 2 DAYS LATER TO RETURN. THEY WERE VERY WILLING TO ACCEPT RETURN AS EVERYTHING WAS IN ORDER YET THE SYSTEM WOULD NOT ALLOW THEM TO RETURN THE ITEM... THE MANAGER COULD NOT EVEN OVERRIDE IT. SEEMS BEST BUY HIRES SOME 3RD PARTY COMPANY TO MONITOR RETURNS AND WHEN YOU HAVE SO MANY WITHIN A CERTAIN PERIOD YOU ARE BANNED FROM RETURNING ANYTHING ELSE! HOW STUPID & RIDICULOUS!!!! ESPECIALLY WHEN 3RD PARTY CO HAS NO IDEA WHY ITEMS WERE RETURNED IN THE FIRST PLACE!! I DEAL WITH THIS PARTICULAR STORE ALL THE TIME AND HAVE NEVER HAD AN ISSUE WHEN I'VE PURCHASED MULTIPLE ITEMS... CASE IN POINT, LAST YEAR OUR OFFICE MOVED AND THE TV I KEEP IN MY OFFICE NO LONGER WORKED WITH THE ANTENNA IT CAME WITH... AND WE CANNOT HAVE CABLE OR SATELLITE IN THIS COMPLEX... SO I GO TO BEST BUY AND OVER A PERIOD OF A COUPLE OF DAYS, I PURCHASE AND RETURN SEVERAL INDOOR ANTENNAS TRYING TO FIND ONE THAT ACTUALLY WORKS IN MY OFFICE BLDG WITH MY TV... THE STORE WAS AWARE OF WHAT I WAS DOING AND HAD NO ISSUES, YET BECAUSE OF THIS I AM NOT ALLOWED TO MAKE THE RETURN ON THIS MOST RECENT ITEM I PURCHASED THAT WE CANNOT USE EVEN THOUGH I HAVE THE RECEIPT, IT'S WITHIN THE ALLOWED TIMEFRAME, AND THE STORE MGR APPROVED THE RETURN... AND I'M A LOYAL BEST BUY CUSTOMER!!! WHEN YOU CALL THE 3RD PARTY THEY SAY THEY CAN'T HELP, WHEN YOU CALL CORPORATE CUSTOMER CARE THEY CAN'T HELP... APPARENTLY NO ONE HAS THE AUTHORITY OR ABILITY TO OVERRIDE THIS DECISION. THE ONLY THING CORPORATE CUSTOMER CARE COULD TELL ME TO DO IS TO PROTEST IT BECAUSE I RECEIVED NO WARNING THIS WAS ABOUT TO HAPPEN!!! WELL, BEST BUY IS LOSING A CREDIT CARD CUSTOMER IN EXCELLENT STANDING IF THIS IS NOT RESOLVED WITHIN THE ALLOWED TIME FRAME! BEST BUY... THIS IS THE STUPIDEST THING ANY COMPANY HAS EVER DONE!!!!

20

I went in to buy an HP ink for my HP printer 5025. I got the 2 pk #63 with color ink and black. This cost me $45.99 + tax. Installed this when i got home and as soon as i started my printer, it alerted me that the black ink was defective and to remove and re-install. I did this repeatedly with no success. When i called and inquired about this thru HP it was confirmed that this specific black ink was just defective and i can just return this to place where i purchased it. i put my old ink cartridge into the black ink slot just to see if it was my printer but this infact still worked just fine without warning other than it was low and almost out of ink. Unfortunately i threw the small box this ink came in but i kept my receipt of 4 days old only. Took the product down to the nearest Best Buy here in Rancho Cucamonga and I was told i had to take care of this defective product myself and contact HP and have them assist me. Now, i have reviewed your return policy and no way did it state that i could not get a refund or replacement of a product that was not failed to function. I requested for a replacement only, not a refund but still this woman at the customer service department flat out said she could not help me. THIS WAS VERY POOR SERVICE that I received and i want to know if you can help me in this matter. I always shop at Best Buy but I am really saddened at the lack of empathy your worker had in handling this issue.

20

I just purchased a MacBook Pro. Top of the line, with the most memory and I also bought the "apple care". The computers batt drained and died. I plugged it in to the charger that came with it and nothing happened. it didn't recognize the charger. So, I brought my computer back to best buy on my day off. I had my 2yr old son with me. it was the day before easter. I had only had the computer 2 days. I Thought the problem was the charger. The "geek squad" guy Michael (warwick ri bald hill road location) plugged a diff. charger to it and showed me the black screen (comp was still turned off) with the battery icon flashing. I asked if he could replace my charger since when I used it I did not get the batt. flashing icon, so it was defective and not working. He told me he would get a replacement. (another used, broken charger) he then told me that it could also be the batt, and that I should go get a whole new comp from customer service. (Meanwhile, my son is getting antsy and starting to fuss.)customer service told me they do not have another comp. and I can drive to Seekonk masss (one state over) bc they have 2 computers in stock. (40min drive ea way for us)

I did not want a new comp. I had just personalized mine 2 days earlier. I NEEDED A CHARGER.
I made the drive to get the new comp. but bc I did not have the charger with me, she told me I had to open/unpackage my box nd take out the charger and give it to her or I cant take the comp. I have now been in best buys in 2 diff states for about 4 hours with nothing resolved, and the employees (Michael-warwick ri location, and ANGELA / SEEKONK MASS location. This "ANgela" was so rude to me, took forever, she could see my son was freaking out and that I had a lot on my plate. I explained how far I drove to get there and that the Michael at warwicks location never replaced my charger but he did take mine. so I did not have it bc it was at warwicks location. I paid $400.00 for apple care and $3300 for the laptop. She was embarrassing me in front of people and making this return very hard for me. Not once did anyone say that they apologize for the inconvienience. I had to drive all the way back to warwick to get my charger. when I got home, with my "new" laptop and plugged it in to the old charger it would not charge. so I went through all that to only have the same problem at the end of the day. we spent all day driving back and forth to best buys. geek squad advised me wrong too. I really do believe all the kid had to do was take my defective charger and replace it with a legit working one. That never happened, he gave me the same one back and I could not use my computer all weekend bc it will not charge. I am so upset with the way I was treated and I really feel like someone needs to make this right. both managers did not give 2 shits that I after 6 hours, and 2 locations still had nothing resolved. I have to again drive back to warwick to get a charger. I cant believe it. the employees there are awful! They all advised me wrong and made our day and experience with them just horrific and regrettable. I highly doubt anyone will even respond to this. I certainly did not feel like I am valued as a customer. I am very tempted to just get my money back and go buy at apple. Best Buy has horrible ppl working there, I felt like they enjoyed making my day harder. all around I am extremely disappointed with my purchase. the manager kept saying how its policy to get the old charger when doing a return. (which I did at the warwick store) HOW ABOUT IT BEING POLICY THAT WHEN YOU SPEND $3300 ON A BRAND NEW LAPTOPOP THAT A CHARGER SHOULD COME WITH IT TOO!!! I have a computer with no charger. That girl angela at Seekonk mass location, made me open my computer at the counter (which I did NOT want to do. its MY purchase and I want to open it myself at home. not forced to do it there) she straight up took the charger out and gave me a computer that I could not use. (the adapter and cord is diff that your standard usb.) thanks a lot best buy u messed my whole week up.

20

I just purchased a MacBook Pro. Top of the line, with the most memory and I also bought the "apple care". The computers batt drained and died. I plugged it in to the charger that came with it and nothing happened. it didn't recognize the charger. So, I brought my computer back to best buy on my day off. I had my 2yr old son with me. it was the day before easter. I had only had the computer 2 days. I Thought the problem was the charger. The "geek squad" guy Michael (warwick ri bald hill road location) plugged a diff. charger to it and showed me the black screen (comp was still turned off) with the battery icon flashing. I asked if he could replace my charger since when I used it I did not get the batt. flashing icon, so it was defective and not working. He told me he would get a replacement. (another used, broken charger) he then told me that it could also be the batt, and that I should go get a whole new comp from customer service. (Meanwhile, my son is getting antsy and starting to fuss.)customer service told me they do not have another comp. and I can drive to Seekonk masss (one state over) bc they have 2 computers in stock. (40min drive ea way for us)

I did not want a new comp. I had just personalized mine 2 days earlier. I NEEDED A CHARGER.
I made the drive to get the new comp. but bc I did not have the charger with me, she told me I had to open/unpackage my box nd take out the charger and give it to her or I cant take the comp. I have now been in best buys in 2 diff states for about 4 hours with nothing resolved, and the employees (Michael-warwick ri location, and ANGELA / SEEKONK MASS location. This "ANgela" was so rude to me, took forever, she could see my son was freaking out and that I had a lot on my plate. I explained how far I drove to get there and that the Michael at warwicks location never replaced my charger but he did take mine. so I did not have it bc it was at warwicks location. I paid $400.00 for apple care and $3300 for the laptop. She was embarrassing me in front of people and making this return very hard for me. Not once did anyone say that they apologize for the inconvienience. I had to drive all the way back to warwick to get my charger. when I got home, with my "new" laptop and plugged it in to the old charger it would not charge. so I went through all that to only have the same problem at the end of the day. we spent all day driving back and forth to best buys. geek squad advised me wrong too. I really do believe all the kid had to do was take my defective charger and replace it with a legit working one. That never happened, he gave me the same one back and I could not use my computer all weekend bc it will not charge. I am so upset with the way I was treated and I really feel like someone needs to make this right. both managers did not give 2 shits that I after 6 hours, and 2 locations still had nothing resolved. I have to again drive back to warwick to get a charger. I cant believe it. the employees there are awful! They all advised me wrong and made our day and experience with them just horrific and regrettable. I highly doubt anyone will even respond to this. I certainly did not feel like I am valued as a customer. I am very tempted to just get my money back and go buy at apple. Best Buy has horrible ppl working there, I felt like they enjoyed making my day harder. all around I am extremely disappointed with my purchase. the manager kept saying how its policy to get the old charger when doing a return. (which I did at the warwick store) HOW ABOUT IT BEING POLICY THAT WHEN YOU SPEND $3300 ON A BRAND NEW LAPTOPOP THAT A CHARGER SHOULD COME WITH IT TOO!!! I have a computer with no charger. That girl angela at Seekonk mass location, made me open my computer at the counter (which I did NOT want to do. its MY purchase and I want to open it myself at home. not forced to do it there) she straight up took the charger out and gave me a computer that I could not use. (the adapter and cord is diff that your standard usb.) thanks a lot best buy u messed my whole week up.

20

I know before I write my complaint that it will either not be answered at all, or my complaint will be sweep under the rug by saying "our salesmen would never do that" or "Just following policy", but I feel better letting Best Buy know so here is what happened and how the salesman at your Duarte store basically called me a liar in so many words.
Several weeks ago I visited your Best Buy Store located In Duarte, CA 91010. I spoke to a salesman about Apple desktop computers because I had decided Apple was the computer brand I wanted. After answering all the questions I had, I pretty much decided on a Apple 27" monitor desktop model which was about $1800.00. I told the salesman I would think about it.. I said this because I knew that my son-in-law was also in the market for a desktop computer and I wanted to talk it over with him first. The salesman said to me as I began to walk away "What if I knocked off $200, would you buy it today". I said that I would still have to think it over. Later, I spoke to my son-in-law and told him about the Apple model, and the $200 discount offer. He went to the Best Buy store in Pasadena, CA and purchased an Apple desktop with the 27" monitor on February 19. 2019. He told me later that he used a price match to pay $200 less. He paid $1599.00 plus tax and extended warranty for a total of $1900.00+ total. Well I saw his new computer and I wanted one too, but I had other issues to contend with so I waited a few more weeks before making my purchase.
On April 6, 2019 my wife and I purchased two iPhone 10 XR's from your Duarte, CA store without any problems.
On April 20, 2019, I returned to your Duarte, Ca store to purchase an Apple desktop for myself. I had a print out from Amazon showing the Apple 27" desktop for $1549.00. I showed it to the salesman who I believe called himself Daniel. He said the model (MNE92LLA) on the Amazon webpage had been replaced with a newer model (MRQ2LLA) which was $1799.00. He also showed me on the Amazon website that the $1799.00 Apple desktop at Best Buy was $1729.00 on Amazon. $70 less than Best Buy. He went on to tell me that he had some of the older models left that I could have for $1699.00, but he would not price match with the Amazon paper I had even though it was the same model. Dismayed, I told him (Daniel) how I was offered a $200 discount during a prior visit, to which he told me I was mistaken. He said we don't do that. He asked if I knew the salesman's name that made that offer. He said he was a manager and wanted to know. I told the him (Daniel) the salesman I had spoken to before was Asian, to which he pointed out two Asian salesmen in blue shirts. I recognized one of them as the man that offered the $200 discount to me. The salesman (Daniel) called the man over and wanted me to accuse the salesman face to face that he had offered the discount to me. Embarrassed, I recounted to the salesman our previous encounter and his $200.00 offer to which he of course denied completely. I left the store feeling like crap, sorry that I had ever given any business to Best Buy.
One thing from this experience I learned for sure is that Best Buy does not have the best price. The best price is at Amazon.
Perhaps Best Buy should be honest and change their name to 2nd Best Buy.
Regretfully, Ray Sieverling

20

My wife and I bought a TV online. I went to the Westminister Ca. store to pick up. I asked the cashier if I could cancel the online purchase and pay in cash. He obliged, cancelled the order and received my cash only to have the cash refused by the manager on duty, Fernando. He said I would need a cahsier's check. So I walked out of the store to go to my bank, changed my mind, came back to put the charges back on my card only to have Fernando refuse my card, the very account of the original order. He did not bother to contact Citibank/Visa for verification. Needless to say I was very angry and I told Fernando what I thought of him. I was not very nice. Please contact me for more details.

Brian Medina

714-351-9191

20

I went in to best buy to buy a new phone and to get the free headphones. I ask the sales representative about purchasing the Samsung galaxy s10e and asked if the headphones were included and doubled checked. She said "yes". So I said ok. I'll buy the phone. We got throught everything and told me to pick them up in couple of days. So I did but when it came to ordering the headphones, it wouldn't work. They told me that I had to purchase the s10 or the s10+ in order to get the headphone. I have been calling best buy for 3 days and trying to get corporate on the phone was a horrible experience. I finally got throught and they told me that its not their fault. The girl had the information wrong. Ok? But that's not my fault too. I was promised the headphones and if I had known to purchase the other phone then I would of. This is the worst experience I've had and had to deal with at best buy. Why do people have to go through wasting their time to try to get help. Nobody cares they just keep sending to a different department. It shouldnt be this hard to get help

20

I was in Best Buy in Garner, NC yesterday. I was trying to talk to someone about a cell phone. I was about to get a phone and the Best Buy employee looked at me strange. Then she said she was not going to help me. And she didn't even have a customer with her at the cell phone area. She then said that the man next to her could work with me on that but not her. I didn't know what to say! I got offended and upset and I left the store! This is very upsetting to me! I guess she just didn't want to help me! I don't know if y'all would care or not but I think this is the last time I will go to Best Buy in Garner, NC. The overall customer service is bad compared to what it used to be. But yes the young lady at Best Buy in Garner has ended me going in there again!

20

My refrigerator went out I called to schedule an appointment. The refrigerator is still on warranty. I was told first available appointment was yesterday April 17 I called that morning to get an idea of when would be there. I was connected with service, and informed they weren’t coming and wasn’t going to even call and tell me. A supervisor was supposed to call me. Never happened. Now I get this crap that they’ve scheduled me for 26 th. That’s another week with no fridge. I told them when scheduled first time needed my fridge by Easter. Guess you all don’t care about your customers. We will never purchase another item from Best Buy nor will our friends or family. Very disappointing service!

20

I went in to best buy to buy a new phone and to get the free headphones. I ask the sales representative about purchasing the Samsung galaxy s10e and asked if the headphones were included and doubled checked. She said "yes". So I said ok. I'll buy the phone. We got throught everything and told me to pick them up in couple of days. So I did but when it came to ordering the headphones, it wouldn't work. They told me that I had to purchase the s10 or the s10+ in order to get the headphone. I have been calling best buy for 3 days and trying to get corporate on the phone was a horrible experience. I finally got throught and they told me that its not their fault. The girl had the information wrong. Ok? But that's not my fault too. I was promised the headphones and if I had known to purchase the other phone then I would of. This is the worst experience I've had and had to deal with at best buy. Why do people have to go through wasting their time to try to get help. Nobody cares they just keep sending to a different department. It shouldnt be this hard to get help

20

I purchased a 50" Westinghouse TV for $299.99 back on 8/30/16. Order # BBY01-788993043950. I had never purchased this brand before as the TV was going in a location that wouldn't be used very often. So after looking at the EXTREMELY positive reviews, I decided to purchase vs going with a more popular name brand. The TV worked fine when needed until recently. I called Best Buy and basically was told if I didn't buy a protection plan, I would need to call the manufacture. So I did thinking we could work something out. Wow, they have one of the worst customer service groups that I have ever dealt with. I wasted over $300 of my time talking and emailing with them. In the end, they are doing nothing. Told me to take the TV to a repairman. Now I realize you are the re-seller of their product, but because of their lack of trying to take care of the customer, I will never buy a Westinghouse product again and as long as you carry that brand and not interested in doing anything for me, I will not buy from Best Buy. I had purchased a $2,500 Samsung fridge and almost $1,000 Bosch dishwasher from you guys with no problems and great customer service. I certainly understand the warranty world as I am a sales director for a sporting goods manufacture. There is always room to take care of the customer if the company truly values them. I guess we will see what Best Buy's position is. Sad as I live in MN and love to support local companies.

20

I visted your mesquite location on town crossing. I was purchasing a prepaid phone and employee and I ask if he could get the phone that's what I want to purchase at that time Preceded to let me know He didn't work in that Department and that he had to go get em ployee from that de apartment He came back with the key unlock the gate for the phone and escored my phone to the cashier I had just broken my phone About 15 minutes So I decided after purchased the phone with go to the counter that was empty next to cashier that I had just checked out with and at that time to took my old SIM card out of my old phone into the new phone just in case the phone that b ought did not work with t phone I could take it back at that time when I was still standing there cacrcasion had also purchased a phone but they have their phone in their hand at that time the cashier said that the total would be $150 which was Not without the protection plan that with the protection plan ever gonna be around 200 something now keep in mind I purchased a phone for 28 dollars and my phone was to taken to thc cashier I am a black African American female I feel like I was racially profiled at the store at this time at looking at the couple that purchased the phone that they took to the counter by there self I notice that the lady had a baby in the stroller and also carried a big baby bag and also a big purse which could basically take the whole store if she really wanted to do was a lot of things in there keep in mind I came in with nothing but my shirt and pants on m money in my back pocket with phone Time so I have nothing to say anything him and I can understand why I would Treated that way in the store in my my phone with taking to the front counter to the cashier to winco at that time with the couples up there with another cacacsin men in line also purchasing a phone over $30 Also a white man the couple before that was also cacusion He was not takeng to counter with his phone nor with the phone to the cashier it in time I did speak to a manager at that time in hand sure about it A day later I still didn't feel comfortable about the situation and I called again encountered another manager that said that they will get back in touch with me at my number is something found out any informationI waited waited waited no phone call for next day I'll call Again and other manager which was a lady at the time with me explaining what happened she cut me off and laughed I asked talk to another manager she put them on the phone which I let him know before we started the conversation that his manager about thought it was funny I would like for someone to get back in touch with me at that phone number 9034019523

20

I purchased a car stereo from your Federal Way WA store and I was scheduled for an installation in about three weeks because we had to wait for a part. The tech told me I was on the schedule and he wrote the time and date on his card in his handwriting and handed it to me. My parts came in early so I wanted to see if I could have it installed earlier. I scheduled it on a Saturday when I would not have to take a day of vacation. When I talked to the tech I was informed that all the other tech did was give me his card. And my slot was now taken. Now I have to loose a day of vacation because everything was full except on a day I need to take a vacation day. I came back the next day because that was not right and I was more angry so I went in to tell supervisor how s@$&ty of a thing to do on a customer that had already paid for install and everything. He told me I. Could leave the truck and they would try to get it done in between the scheduled jobs which would mean I would not have transportation for several days.

20

I purchased a car stereo from your Federal Way WA store and I was scheduled for an installation in about three weeks because we had to wait for a part. The tech told me I was on the schedule and he wrote the time and date on his card in his handwriting and handed it to me. My parts came in early so I wanted to see if I could have it installed earlier. I scheduled it on a Saturday when I would not have to take a day of vacation. When I talked to the tech I was informed that all the other tech did was give me his card. And my slot was now taken. Now I have to loose a day of vacation because everything was full except on a day I need to take a vacation day. I came back the next day because that was not right and I was more angry so I went in to tell supervisor how s@$&ty of a thing to do on a customer that had already paid for install and everything. He told me I. Could leave the truck and they would try to get it done in between the scheduled jobs which would mean I would not have transportation for several days.

20

I purchased a car stereo from your Federal Way WA store and I was scheduled for an installation in about three weeks because we had to wait for a part. The tech told me I was on the schedule and he wrote the time and date on his card in his handwriting and handed it to me. My parts came in early so I wanted to see if I could have it installed earlier. I scheduled it on a Saturday when I would not have to take a day of vacation. When I talked to the tech I was informed that all the other tech did was give me his card. And my slot was now taken. Now I have to loose a day of vacation because everything was full except on a day I need to take a vacation day. I came back the next day because that was not right and I was more angry so I went in to tell supervisor how s@$&ty of a thing to do on a customer that had already paid for install and everything. He told me I. Could leave the truck and they would try to get it done in between the scheduled jobs which would mean I would not have transportation for several days.

100

I bought a gas dryer from Best buy. We told the salesman when we bought it that we had propane gas. He said no problem, but when we got it home and went to install it , it was never converted over to propane gas from natural gas. So we had to have a guy come over and convert it over and install it for us. This cost us another $150.00 dollars, which I think best buy should pay. I am really shocked that the salesman screwed us, I have always had good look at best buy, but if this isn't taken care of you will definitly hear some bad complaints from me to all mhy friends on facebook. Please respond thank you

20

I purchased a car stereo from your Federal Way WA store and I was scheduled for an installation in about three weeks because we had to wait for a part. The tech told me I was on the schedule and he wrote the time and date on his card in his handwriting and handed it to me. My parts came in early so I wanted to see if I could have it installed earlier. I scheduled it on a Saturday when I would not have to take a day of vacation. When I talked to the tech I was informed that all the other tech did was give me his card. And my slot was now taken. Now I have to loose a day of vacation because everything was full except on a day I need to take a vacation day. I came back the next day because that was not right and I was more angry so I went in to tell supervisor how s@$&ty of a thing to do on a customer that had already paid for install and everything. He told me I. Could leave the truck and they would try to get it done in between the scheduled jobs which would mean I would not have transportation for several days. I purchased the extended 4year warranty. If something needs warranty will it take several months to get resolved? There is a car toys directly across the street that charges more but they are very very busy and you can get stuff installed the same day. You are loosing a ton of sales to car toys. Yes they are more expensive but the has customer servise that Best Buy does not have. My next purchases will be someplace else. I have serious doubts that anyone will actually read this and give me a reply but at least I got it off my chest.

20

I purchased a LG UBK80 4K ULTRA-HD BLU-RAY player on 2/23/2019. Since the first time I put a BLU-RAY DVD in to watch on my new LG 75" 4K TV ,I have had a issue with the tracking . This happens approx. 45-60 mins. into the movie. When it first starts everything is fine and then after about 45-60 mins the tracking is not in sync. The mouth moves and then a second later the sound. NOT IN SYNC.! Called the GEEK SQUAD 800 # and they said they can't do anything for the syncing that I should return the unit where I bought and they would exchange it for a new one . So I took the player in the next day and told the geek squad agent what the geek squad agent told me on the phone the night before. That didn't matter to the geek squad agent at the Lake Geneva BEST BUY, she said she will send it to be serviced. I argued , but to no avail . So they sent it to their service center for repair. Today they emailed me to set up an pick up appt. I set it up for 12:20 pm pick up. When I got there I asked what was wrong and did they fix it ? She said according to them , there was nothing wrong with it.(maybe I needed a different cable or another port. I told her I am not very happy with this and if it doesn't work ,I WILL BRING IT BACK AND GET MY MONEY BACK. They said that it might be past the time I could do this. I have spent a lot of money over the years at Best Buy and have always had great things to say about Best Buy , but now I will probably never buy anything from Best Buy again if this is how they treat their customers . I had a business a while ago and if any of my employees treated my customers in that manner , they would be terminated. But I guess BEST BUY can afford to lose customers. Disgruntled , Gil Makaryk

20

I purchased a car stereo and the tech scheduled an appointment about three weeks later because they needed to wait for parts. The tech wrote down on his business card in his handwriting the time and date for the installation. My parts came in early so I went back to see if I could have it installed earlier. That is when I found out that the tech did not put me on the schedule that all he did was write a time and date on his business card and he gave my slot away to someone else. I scheduled the appointment in advance so that it would be my day off and not cause me any work issues. When they rescheduled it was on a Thursday that now I have to take a day off work adding to my cost. The next day I got more and more angry and went back to the store and told the supervisor and all I got was you can leave the truck and they will try to get it done sooner and that will leave me with no way to get around or go to work for probably several days. I kept the rescheduled appointment loosing one day of vacation instead of several days. There is a car toys across the street that is more expensive but they are much much busier because they actually do customer service. If I had not already paid for everything I would have had car toys do this installation at the additional cost. Now I have a question. I paid for the four year extended warranty Does this mean if I need to use it will I be without my car stereo for months. Car toys is directly across the street and do much more busy and charge higher prices than Best Buy. Only difference besides price is that they do practice customer service and they stock all there parts.

20

I sent a complaint letter out to you yesterday. Last night I received a call from Michael at around 7:30 pm. I could not answer the call because I was on the phone with an urgent call from my grandson regarding this very problem with his laptop.. It seems that his professor has requested that everyone bring their laptop with them to class on Monday morning. This presents another problem for him. Michael was suppose to call be back in 30 minutes the voicemail said. I wish he would have left me his extension number so I could return his call. I have been waiting around for him to call me back. It a new day at 1:15 in the afternoon. Now I am still aggravated and still waiting. Please tell Michael he is not very good at his job or he lost his watch.

Someone call me please so we can discuss the next step in solving this problem we have.

Sitting by the phone in Ohio
Monica Tusing
567-938-9890

20

I am writing this letter with great frustration. I was hoping for better and faster service from best buy. I have spent over $5,000 in one month last year at the store located in Findlay, ohio. I bought 2 laptops, a home computer system and a 65 inch television, a nikon 3200 and a video camera. With that being said, it means nothing to me when I cannot get a laptop repaired in a timely manner. One of the laptops was for my grandson that attends Findlay College. The thing almost caught fire and has totally shut down. It left black charred marks on his desk. He could not touch it without it burning his fingers. We took it in the geeksquad. I have all the warranty and queeksuad protection you can think of. It was purchased on June 5, 2018. This is no good to me. They have to send it away to microsoft so they can check out the damage before I can get a refund for this computer. It will not turn on at all. It's completely fried. It's a sin that your store cannot even look at this computer to decide on the damage. Or be able to give him one to use with a small deposit.
My grandson does not want this computer back. I do not blame him. He now wants an alien ware computer. I have no idea how long this is going to take. He will be out of school before we get any information from the service department. This is crazy. This is time sensitive to us. He has so many reports due. You would think your company could have arrangements in place to deal with this situation. I am so mad right now. I will no longer do any business with best buy. I spent good money on these laptops for these boys to be able to get their work done in a timely manner. Not to have to end having to go to the library or a friends dorm room.

As I said he now wants an alien ware computer. I want the money back so I can buy directly from dell. They have a $300.00 coupon we could use to lower the cost for me. Of course you will not give me the money back to use anywhere else. Again, my hands are tied. I am being punished for being a good customer at best buy.

I think you should at least give us an alien ware at the same cost ( or better) we would be able to buy straight from dell. We deserve compensation for all our trouble and time we are wasting on this matter.

Please get back with me with your thoughts. I will write a letter to the better business bureau as well. I am very unhappy that my grandsons have to suffer for my mistake thinking Best Buy was the go to place.

Frustrated in Ohio
Monica Tusing
567-938-9890

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