Best Buy Complaints Continued... (Page 4)482+ reviews added so far. Upset? Call Best Buy corporate: 1-888-237-8289
This is the worst Best Buy customer service experience I have had. I have had two Samsung refrigerators go out within a 15 month period. Lucky I had an extended warranty? Wrong--I had the warranty but cannot get my refrigerator (bad compressor--15 months old) replaced for another 8 days!!! This after waiting until day 6 after reporting the problem for technicians to come out. I have tried to escalate the problem to no avail. At each level of Best Buy management, you are told "you can talk to my supervisor, but they will tell you the same thing." And the sad thing is, that is true. No extra effort to help the customer at all. I have been a loyal customer for over ten years, purchased all of my appliances and appliances for other family members from Best Buy. Add me to the long list of unhappy customers. I will look for another appliance store in the future. I would not even give the service a single star!
7/2/2016 ordered convection single wall oven and over the range convection microwave, plus induction cooktop over $5,000 in merchandise. The month before we purchased Samsung French fridge over $2700. Delivery was made properly. After paying communication by Best Buy was non-existent. Delivery was scheduled four times and none were delivered. Lost two days of work because of the no communication. 7/26/2016 I cancelled order after being told system said we had wall oven (which we did not). No one would try to get to the bottom of why delivery could not be made or to get it resolved. I will never buy appliances from Best Buy again and have done so for over 20 years. They no longer care about their customers or service.
I purchased a TV & stand on 6/9/2016 from Best Buy In Oshkosh, WI. My salesman was Micheal W. At the time of the sale he told me that there was promotion going on and that I would get some rewards if I bought the TV and stand now and took out a Best Buy VISA credit card. He said the amount would be about $175.00. I made the deal and waited the appropriate time to receive my rewards money. Now, after checking with Best Buy Corporate, the store manager, and VISA (spending 1.5 hrs on the phone), I am entitled to only $110.00 of in store credit. This isn't right. I was misled.
My oven went out so I looked online to buy a new one since I have bought my entire kitchen appliances with you in the past and been very satisfied. I spoke with a lady on the telephone that said she would be happy to place the order in for me (order number above.) She said that it would be delivered on the 19th and installation in my area was free.
It was a sacrifice to wait since I had no oven but I agreed and also purchase the gas line too. I came home 5 days later and had a message on my telephone answering service telling me to call and reschedule the delivery. I called up and spoke with a Ken that said he was from Best Buy Corporate and he said that they would honor another stove that was 20 more for the same price but the installation would be 160 dollars.
After being upset again I told them that I would take the stove and my husband would set it up. Then they asked for my credit card again. I said why cant you just switch the order it is the same exact price. She informed me that I would have to pay again and that I wouldn't receive my first refund for 3 to 5 days. By this time I was really upset. I said you mean to tell me that I have to buy 2 stoves in order to get one that was promised to me the 19th. She stated yes you will.
I told her to cancel the whole order that I was going to be making my purchases at ABC from now on. I spoke with another lady and she told me that they didn't even debit the cost of the stove out of my Best Buy account just the connector. I told her why didn't the lady tell me that? There is a communication skills that are lacking with your staff. I will be searching for a new oven from a different company because of this.
I purchased a fridge and scheduled delivery. Delivery was rescheduled 4 times and pushed out over a month. I have called several times and visited the store I bought the fridge at and still cannot get the fridge delivered to my house. This last cancellation notification came at 2AM
On May 16 2016, we ordered a washer and dryer (Bosch) Order #111613727016. The order taker (Nancy Castro of your Mays Landing store) failed to tell us that we needed a 4 way outlet for the dryer. Delivery was scheduled for June 4. The delivery men could not install the appliances because of this "small" detail she left out of our conversation. I scheduled an electrician to install the outlet and then called Best Buy back to reschedule. I talked to your customer call center and after an aggravating one hour of disconnections and misunderstanding what I was trying to do (they thought I was rescheduling the whole delivery and were giving me a new delivery date three weeks out), I finally spoke to someone named LeeAnn.
She got in touch with the warehouse and assured me that the technicians would be back today, June 13, that I would receive a call the night before confirming the order, and that I would receive a call in the morning regarding the time period they would be here. Since I did not receive a call on Sunday night, the 12th of June, I called the call center and after being put on hold for approximately 40 minutes was told they did not have anything scheduled for today. Right now I am waiting a call from a "supervisor" to try to resolve this. I am extremely frustrated at this point and will NEVER buy another thing from Best Buy again.
I purchased an antenna that a sales person said would work so I could drop my cable co. It did work to some degree I was able to bring in some stations but 50% were Mexican stations...My biggest complaint is with Best buy on how my money was refunded. I used a debit card for the purchase and the money was taken from my account the same day. But on the return I have to wait 3 to 4 days for the money to be put back into my bank. This is not fair and Best buy has lost me as a customer. I will do my best to keep my friends from going there also.
I bought a dell computer around Black Friday. 11/27/15 @14:58 at store #341.. We were going for an extended visit to my daughters in Pittsburgh, Pa. and My wife reminded me that I NEVER even plugged the computer in and the 30 days return was going to be up and I better fire it up and make sure it is OK. Slipped in the virus disk that came with it fired it up and put in a password did it twice for confirmation OK. Went to my daughters for a very nice visit, came back home fired up the Brand New Lenvo $455.78 that I SAVED $199.99 on and it LOCKED ME OUT This computer Geek guy that sold it to me, When I Asked Him About a START UP disk told me I DON'T NEED one it's Built In. THIS GEEK GENIUS assured me it wasn't needed.
I Asked him Repeatedly, said Your Covered, Everything is in there! My Uncle Tom had a saying, " It's important to be understood But more Importantly to NOT be Misunderstood!" Thanks Uncle Tom. When I called the store they got real snotty with me and said for $37.00 they would UNLOCK IT! I told them it was Never used, said they don't care $37.00 is what they charge to Unlock My Brand New $455.78 + $199.99 savings computer. I asked to talk to a Manager, was told makes No Difference, he will tell you the SAME $37.00 to unlock your brand new computer If they Do Not Unlock & give me an Apology THIS $455.78 is the LAST Penny you will ever get of of Paul & Doris Carroll of Taylor ,Pa. 18517 They should ALL be Ashamed for this behavior. I must be getting Mellow at 6'5" and 245 lbs. There was a time the police might have been called.
My last payment on my former best buy credit card was on March 3 2016 for 90.36. I checked my card balance and it should have been 0.00. I looked at the statement and saw 49.79 as a balance. I called best buy customer service and asked her were this balance came from since I knew my balance was 0.00 She stated that this was a charge from 2012 webroot purchase. Now I would like to know how you can try to collect on a bogus charge like this.
I have since cancelled my best buy card and will never buy anything in your store ever again. I do not intend on paying this since I know my balance is 0.00 Please remove the 49.70 from that credit card. If I get no satisfaction from here I will gladly call the CEO Herbert Joly at 877-415-3487 and express my dissatisfaction to him. I pretty sure he`ll take care of this issue.
After waiting for a Geek Service call, Best Buy called and said it would be another ten days before the replacement part comes in. I called the BB 800# and the CSR told me to return my flatscreen to the store. I did and was told at the store did not have any information and to take my TV and leave the building. I called back to the BB800# and at first they denied that the CSR told me to return the TV and then after pressuring them they fed up in saying that even though she did say it, it was not corporate policy to exchange my TV and would not honor her mistake. Still, waiting for a simple two dollar backordered part!
I went to the Belmont store in Baltimore , MD on March 5, 2016. All of the sales representatives were very helpful and I ordered a refrigerator and a cook top. These items were not delivered together. One I received on March 24 and I have yet to receive my cooktop. When I received the refrigerator, the delivery person could not get the water to come out and stated he would bring another one, I never heard anything more about that. Using his own initiative, my husband read the manual, and called the Frigidaire Company and now we have ice and water.
The is the first time getting appliances from your company and I wanted to get all of my Kitchen appliances from Best Buy. I have had quite a few delays I might have to shop elsewhere. I would like to know if I can be compensated in any way for having my kitchen looking a wreck, not being notified, and not getting my order in a timely matter. I think I'm almost ready to cancel my cook top and close my account.
As a lady who has been a very good customer of Best Buy, I feel it is incumbent upon me to tell you how disgusted and offended I felt in your retail store located in Lake Charles, Louisiana, #1080, last night (April 9, 2016) because of an arrogant so- called "manager," namely his disposition and treatment of me. I have spent $1,106.92 at Best Buy since December 2015...Order No. BBY01-773187004597, $525.59 on 12/8/15; Order No. BBY01-773850020760, $443.97 on 12/13/15; Order No. BBY01-776235015854, $137.36. I purchased an ethernet cable at the Lake Charles, Louisiana store for a total of $27.42. I do not live in Lake Charles and have to drive a round trip of 60 miles from my house to that particular Best Buy store because it is the nearest Best Buy store to where I live. I had bought the ethernet cable because I thought I needed it for a device for my TV.
I wasn't exactly sure how to attach the device, and a friend of mine came to help me with that task on Friday, April 9, 2016. As it turned out, the ethernet cable was not needed, so I made a trip to the Best Buy store in Lake Charles, Louisiana, to return the ethernet cable for a cash refund. A nice male clerk waited on me and advised me that there was a 15 day return policy, but that he would check with his manager to see if he would make an exception. I thought that was very nice, since I had not asked him to do this; he volunteered to do so. I had not read the receipt and had assumed that I had 30 days to return the item, since that is standard at most any store.
He said he could only give me a store credit, which I had to take, because he refused to give me my money back. I didn't and don't want the store credit, as there is nothing I am interested in buying anytime soon. I want my money back. He said that I had bought the cable a very long time ago, and I couldn't believe that! WHAT A RIDICULOUS EXAGGERATION! I had bought it 22 days prior, which is only 1 week over the 15 day period. Are you kidding me? I mentioned that the item wasn't for a large sum of money...$27.42, and he said, "Exactly," as though I was making a big deal over nothing. Is this any way to treat a customer who values her hard earned money?
Customers should be rewarded for their patronage and loyalty. I have my own business, and I can tell you that I bend over backwards to satisfy my customers. I would never treat any of them this way. It pays off in the long run to bend a little and go the extra mile, rather than be so rigid and uncaring as MICHAEL SONNIER. I did not witness a store manager at work, but rather someone who thinks he is Master of the Universe. I am disgusted with customer service behavior and lack of respect and will be disgusted with Best Buy if you do not do something to rectify this matter. I am asking you to please refund the cash amount of $27.42 to me. I hope that you do not want to lose a good customer over this matter.
Went to Best Buy in Sherman TX, bought a "new" Xbox, got it home and the thing was literally in pieces. Took it back to exchange it, was refused an exchange and got accused of doing it myself. Because that makes sense obviously. All in an hour!
I Pre-ordered Game of thrones DVD set a few weeks ago. Release date 3/15. I received a call from a local store employee (Apple Valley, CA store) AND a 'corporate email' on 3/14 stating my order/DVD's were available for pick up "NOW" and up to 3/24. I go to the store for pick up, show them the email, ID and CC. They would not release the DVD set stating 'release date is not until tomorrow'. Again, I had them read the email. I left w/o the DVDS, very angry. At home there was a vm from a store employee, stating the same "I can pick up my DVDs 'now'."
I called and spoke to "Jenna" the acting gm on duty. Although apologetic, it does not solve this problem. I find it appalling and horrible customer service that a patron would be notified by the local store and corporate email stating their order is ready for pick up "NOW" and yet the staff refuses to release the product until the next day. This is incomprehensible and needs to stop immediately. Either do not call and notify the customer for order pick up "NOW" OR honor the notification and release the order per the notifications. If this isn't changed at the corporate level on down to line staff, this problem will continue. I personally will not shop at Best Buy anymore. And yes, I have the email saved.
I was in the Honolulu store on 23rd of February trying to purchase a Bluetooth transmitter while walking around the store I approached one of the sale person and ask could he assist me in finding the item. He had some paperwork on the counter and a cell phone on his hand, the minute I asked if he could assist me he started dialing the phone and informed me it would be a few minutes before he could assist me. I told him at this point not to worry about it being the phone call was more important than waiting a customer standing in front of him.
I noticed an other employee could I ask him a question I was told again by an other of you employees it would be a few minuets. This was around 1:30pm and the store was not busy. The second employee never came back! Another employee finally came by and did ask if he help me find something, we did find where the item was but there where none on the display, he did check an returned and then I was told the item was sold in that store. I had checked on line and had found it online at that store and had checked at another store and was told that they had it at the Honolulu store. I left the store very upset and have no plans of ever going there again and if the store employees have a problem waiting on all of there customers then they really don't want everyone businesses.
We have come into the store in Yakima, Washington to purchase a television and for the last two times have been ignored they say they will be right with us and after waiting. Twenty minutes with no help we leave the store in frustration. I am calling the Best Buy headquarters tomorrow with my complaint!
Everyone told us not to buy from Best Buy because once they have your money they could care less about you, their customer & today this was proven true. You can be assured this is our last purchase from Best Buy. The Kitchen Aid downdraft vent that was delivered to us was a used, returned item, and a defective vent. We paid full price for a new vent. Our contractor returned the vent to the Bloomingdale store today, a credit was issued & he was advised a vent would be reordered & would be delivered in about three weeks! We have already waited several weeks for this one. When our contractor stated this was unacceptable Dan Cavazos, your employee stated he could ask for a rush.
But our contractor felt that Dan had no interest in doing this & probably wouldn't. Our contractor was able to temporarily install the Kitchen Aid cook top, also ordered from Best Buy. But now we have to pay him additional fees to return here to install the second vent. Why should we have to go this additional expense plus be so inconvenienced. We now have a gaping hole in our counter top & the cook top is just temporary. We have a large family event planned in less than two weeks, with out of town guest staying with us & our kitchen is a mess.
Best Buy is a large organization, why on earth are they not able to get an inconvenienced customer a replacement for a defective item sooner than three weeks. Since Best Buy can give us no service,you can be assured tomorrow we will be at HHGreg & other stores to determine if they can give us better service than you organization. I have also sent an email to Kitchen Aid letting them know how disappointed we are in there product.
This is a copy of the email I attempted to send to Best Buy through their customer service email. What a joke, the site continually gave a message that the email could not be sent.
I put a item (computer monitor) into my cart for the early access president's sale yesterday morning. I took a screenshot to send to my husband to see what he thought and waited for him to respond. When I came back to complete my purchase the price went up to regular price. I tried to log back in and the price would not come back. I went to a local store where they told me they could not do anything because it was early access.
I called 1-888-best-buy customer service phone number and was literally on the phone with customer service for an hour before the manager hung up on me. They told me there was nothing they can do because this item is not part of the sale. I said I have proof. I took a screenshot. She got her manager and said there was no way for me to send them my image and they would not honor it. This is false advertisement and rude customer service.
Best Buy in Lafayette la would rather watch me carry a infant seat and printer with 10 people standing around not one offered to help. Customer service also gave all kinds of issues picking up my purchase. Buggy is not made to carry infant and purchase.
My husband to our laptop computer into the local Best Buy this morning with an issue of a darkening screen. We have a current maintenance contract, When the technician plugged in the computer the screen was completely black. Ben was told the back light was out. He was told it would cost $250 to repair and recommended a replcement. Ben discussed prices on a new computer and left with our computer. When he got home I plugged in the computer and the screen was still slightly dark BUT NOT BLACK. I am now very suspecious of Best Buy's motives and WILL NOT but from them when I do replace our current computer.
I purchased a Surface Pro 4, item# 4523700 on Jan. 8, 2016. Purchased at store #552, 12495 SW 88th Street, Miami, FL 33186. Purchase price $1,299.99. I visited Best Buy online on Sunday Jan 17, 2016. Found the same item on sale for $300 less at $999.99. Contacted live chat support. They were not able to price match and asked that I visited the store. The store was closed and I needed to wait until Monday, Jan. 18th.
Visited the store Jan. 18th. Customer service said they could not help me because the price had gone back up to $1,299.99. They would not honor my online contact the day before when the item was on sale at $999.99. Not the first incident at this store. I had wireless earphones given to me as a gift for Christmas, purchased at Best Buy. They did not work. I went to the store for an exchange. I did not have the original receipt nor was a gift receipt provided to me. I did provide however, the complete package with merchandise to the customer service rep. She went somewhere to a back room to speak to a manager, manager did not make an appearance, and she stated there is nothing that could be done in my case.
I like the purchasing experience at Best Buy, but anything on the other end is not pleasant to deal with. On a go forward, I plan to take my business to a competitor, even if it results in paying higher prices.
I placed a order for a electric range on DECEMBER 5,2015 at the Best Buy store on Ritchie Hwy in Glenburnie Md 21061. at that time I was told that my order would take 2-3 weeks to come in. The 2-3 weeks turned into a month which made my appliance to be set up for a delivery on 1/5/16. I received a delivery time frame for 1/5/16 between 2-6pm. After waiting a month for my purchase once the delivery man arrived at my home he once then brought in the range which turned out to be the wrong item. At this point I'am furious because I had waited a month for the range and now was sent the wrong order. I then made several attempts to call the Best buy store but was unable to reach someone.
I then drove to the store and spoke with the gentleman who originally placed my order and he said after checking the order that he had made a mistake of placing the wrong order. So now once again I have to re-order another range and wait another couple of weeks for it to be delivered. So in the mean time I placed another order and picked a new delivery date of 1/9/16. The salesperson confirmed my date for 1/9/16 and said that someone would call with a time frame a couple of days prior to the delivery. So on 1/9/16 I waited for my delivery between 2-6pm and no one showed up with my order.
I then at about 6:15 pm called the the store and spoke with a salesmen stating that my order did not make it to the warehouse so a new delivery date was set up for 1/13/16.First of I never received a call from Best Buy customer service stating that my order was not in the warehouse, secondly no one ever call me to ask if I was available for a new delivery date. I then had to go to the store once again after missing work for a delivery that never showed up and driving again to speak to someone about this situation. The manager came out and had no remorse or and concern for what had happened.
I was charged the monthly fee and was going to be selling the phone so I called to cancel so that when the month was over that I would not be charged again.. Well I call to make a claim on the phone and the guy wanted to get smart with me and said it was canceled and I was getting a refund then. I said that the person did not tell me that nor did they tell me I was getting a refund. I did not ask for a refund cause I was under the impression that it was still under contract till the end of the month. Now I am waiting on the phone for his supervisor and its been over 20 mins. wow great customer service.
I purchased an open box smart tv from Best Buy for a Christmas gift. When the tv was plugged up it did not work. The nearest Best Buy to the family that the tv was given was 1-1/2 hours away but they drove the tv there. All information was given to the customer service people and they were able to pull all information up and see the tv was paid for, etc. There reply was they could not do anything to help us but would send a label within the next 5-7 days and once the tv was back to the distribution warehouse, they would return the money within another 5-10 days. This is truly unacceptable for consumers to be treated this way when the tv was bought in good faith accepting their word that the tv was just an open box and there was not anything wrong.
My wife and I went to our best Buy in Winchester, Va. on black Friday to purchase a smart phone for her. She was pretty excited about it until 4 and 1/2 hrs. later we finally left the store, the hold up was no one could get through to corporate to issue the $250.00 best buy gift card. Finally we had enough and told them to send it to my e-mail. Got a phone call saying that it would be issued in 24 to 48 hrs. Well three weeks later I went to the store to find out what happened and boy you sure have a lot of love for your customers. I was treated like I had robbed the place, and was waiting for the cops to arrive. I will be honest with you we finally did receive the gift card, but once It is spent I will never shop in your stores again
I purchased a Dell laptop and have had continued issues with it and it's software. I purchased a GEEK squad service package and have called a minimum of 20 phone service calls in less than 10 months. I finally agree to pay the $49.99 in home service call, took off any entire day from work (my appointment was schedule for between 12:00 and 4:00 pm), sat the entire day only to receive a call at 3:45 pm saying that they couldn't find the home. 12 years ago I lived in Riverside county, then I moved elsewhere and live there 7 years and now live in LA county. They had my appointment scheduled at my address from 12 years ago and the technician said. Sorry he couldn't help me and that I would have to reschedule. No one would take responsibility and Best Buy customer service, well they gave me a sorry-ass apology!
I went in to get a new Verizon phone contract for 2 phones on 10/30/15, at the Best Buy Baldwin NY store location. The sales person Nick (employee# 1200258) had totally misrepresented the pricing for my contract. I did keep the paper work which he wrote on (attached), because there was another lady there, complaining about her bill. First, I was told there would be no upgrade charge. This is represented by a $0 charge for each phone on my credit card bill (attached) The problem is that Verizon charged me. They said speak to you. The Best Buy manager said speak to them.
Second, the plan was presented as $20/month access fee per phone ($16.20 with the school teacher discount of 19%) plus the $45 3gb shared plan. I could either pay a $25.42 charge each month for the phone, or buy the phone for $100 each and avoid the installment charge. I commented who in their right mind would pay $610 in 24 months, than pay $100 one time. He replied some people do not have the money.
I restated that I would be responsible for $16.20 for each phone, and the $45 for the data, plus taxes. About $80 plus taxes. He said yes. I said I would take the phones, which when he put them in the system, said they where now on sale for $49.99 each. What he didn't say was that the access charge would go to $40 each, and that the teacher discount was on the $45 data plan, and not the access fees. He basically got everything wrong.
The person trying to rectify this said, I can do nothing. This was a Verizon plan, I was past the 14 day return date (I didn't know of the problems till the phone bill came 30 days later). Verizon said this was a best buy problem. Even the person looking at this problem, tried to get me to change to the installment plan, thinking it would be cheaper, but forgot to add 1 phones $25.42/month into the calculations. The manager Yohance Anderson, was sitting right there, and had no time for me. I waited 20 minutes)
So basically I had to pay the $80 one time upgrade fee, and an extra $40 month for access ($960). So I paid the bill (so as not to ruin my credit). I will no longer shop here, will boycott Best Buy corporate offices, and I will cancel my Best Buy credit card.
My son and I each have best buy visa cards. because the item my son wanted cost more than his credit limit we chose to use both cards, because I was to be out of town, my husband, an attorney, drafted a power of attorney granting my son the right to use my card to make a purchase. When my son presented the power to customer service at your boardman, ohio store he was told that my legally binding power was absolutely worthless. In a very short time each customer service rep became extremely rude. One of them started yelling at my son. My son, matthew, is autistic. When he got home he was visibly shaken and began to pace around the house. pacing is a coping mechanism matt uses when he is extremely upset.
Best buy's corporate policies leave much to be desired. in fact, your online cancellation policy clearly violates federal law. your policy states that cancellations must be made within a mere 30 minutes of the moment of purchase. However, the commercial codes at both federal and state levels grant the buyer the right to cancel up to the time at which goods are shipped. Amazon recognizes the law. Why do you choose to break it? Greed, perhaps.
should my son not be handsomely compensated for his mental anguish caused by your employees, my husband will file complaints in each and every appropriate forum. your litigation costs would be extremely high. I am also considering to notify 60 minutes to tell them how your company treats those afflicted with autism. I anticipate your prompt and considered attention to this matter.
On December 3, 2015 I drove to Delaware to pick up my Grandson's desk top computer, along with the graphics card purchased from Best Buy online, and drop off at the location above. The computer was working fine, with no issues. We just wanted it to have a better graphics card installed. Throughout this process, I told the Best Buy associates that we needed the computer back before December 14, 2015. I was told that the install would take 3 to 5 days. When I checked the status online, it indicated "Checked in and will be assigned". I called the store on December 6, 2015 and the phone rang for 30 minutes, with no answer. I went to the store and the Geek squad associate told me that the computer was currently being worked on and would be ready for pickup the next day. I had to return to Virginia to work. I called several times the next day, but once again nobody answered the phone on the Geek Squad extension.
When I checked the status online, it indicated "Checked in and will be assigned". I call the Geek Squad at 1-800-433-5778, explained the situation, and they attempted to contact the Delaware store for me. When they could not get a response, they told me they would email the manager and have him contact me with Status. I did not receive a response. I checked the status online, it indicated "Checked in and will be assigned". I called the store today and got a sales associate, explained the situation to her and she walked over to the Geek Squad to get status for me.
She came back to the phone and told me that the Agent she spoke with told her the computer will be ready in 48 hours, because the computer had to be taken apart to perform the repair. As I mentioned above, I was told the on December 6, 2015 that the technician was working on it. Throughout this process, I told the Best Buy associates that we needed the computer back in time for a December 14, 2015 departure date. At this point, I felt that it was time to contact you.
Keep in mind, I am doing all of this from Fredericksburg, Virginia. I purchase electronics. for family members living and attend school in other states, from Best Buy. Our experiences with Geek Squad service on these products have always been favorable. I have always been informed of my service status if it can't be performed as planned. I understand this is a busy time. However, at a minimum, I should have receive an update from the location performing the service if they could not deliver as promised? This would have allowed me to make other arrangements, in order to meet our deadline. At this point I do not have time to make other arrangements.
Please look into this issue for me as soon as possible. My Grandson is leaving College and entering the United States Marines on December 14, 2015. We are all sad that he will not be with us for the holidays and hope that you can ensure the return of his computer prior to his departure. He doesn't drive so we need to know the service is completed, before we can make arrangements to have pick it up.
Thank you in advance for your attention to this matter.
My complaint is that I was double charged. Best buy says they never too ANY money Well, I conference called in my bank and they verified double charge. Best buy again says never charged. Even after calling their billing number to complain. I actually received my item and was charged for 2 they say NO CHARGES. Never shopping at Best Buy again.
Hi, I purchase a Toshiba Laptop in August of 2014. about 2 months into having the computer, I had to take it back to the store because of technical difficulties. During this time, I explained to the geek squad agent that my mouse pad has been sticking and I have to constantly tap it for it to work. A few months after I had to return the laptop again because I received a message stating that my 1 year subscription to Microsoft 365 has expired way before the expiration date. I complaint about the mouse sticking again and still nothing. All I was told is that the mouse seems to be working fine. I then inquired about returning the computer because I am having so much issues with it. I was told that I could not return because of a mouse issue, if it have to be something more serious of a matter.
Feeling like I am stuck with a product that was obviously a bad choice I took my lap top home and left it untouched for a few months. When I finally decided to use the computer again, I encountered another issue with Malware, although I purchased the protection plan from best buy. Seeing that I couldn't take any more of this obvious defective product, I inquired about my warranty again, this time I was told that my warranty has expired and there is nothing can be done. Called the phone number to complain to the Best Buy corporate office, but they did not answer either.
I was really disappointed at this point. I have made several complaints about this laptop which I feel had a defect from the beginning and no one did anything. Now I am stuck with a laptop that has a defective mouse pad and the solution that I was told was to purchase and external mouse for the laptop. My experience with this service was really unacceptable. I feel that the customer service representatives are trained to not honor the warranty that a customer paid for to ensure quality product. It was just a total rip off to pay for a warranty that could not be used although I complained about the defective product. No one did anything to assist, not even document my complaints now I'm stuck with a laptop that continuously gives my problems and to top it off the mouse pad decided not to work at all anymore.
Went to the Best Buy Black Friday sale for the 50 inch tv for 149.99 was in line for a ticket the people in front of line kept letting their family an friends get in line with them. A lady complained to the person who was in control of the line he said he could not control that they should not let people skip line that he could not do anything about it. Which caused me and my son not to get a ticket for the TV. I know it just a TV that why I did not complain or cause fuss a the store I just thing they could have handle it better.
My husband, Rouel Paz, purchase ipad-mini via online on 11/23 and we have 4 gift cards amounting to $350,00 (3 - $100 and 1-$50). When he finalized his order he noticed that he forgot to include the $50 gift card and cancelled his order. When he redo the order, he noticed that the other $100 gift card is reduced to $50. And today, November 24, we called customer service to complain as to why the gift card balance got reduced. The first person my husband talked to was able to add 34.58 to the missing $50 and will send the remaining balance via mail. When my husband checked the amount again it is now showing a balance of ZERO. We were transferred to supervisor and now they are telling us to wait 3-5 business days to have this fix. We are on the phone for more than 3 hours and they cannot return back the original value of $100 to our gift card. This is a very bad customer service.
2 days late on returning item. Went on vacation after spending $248.00 on a vizio sound bar. Was told to purchase a digital optical cord ($24.00). Best Buy would not issue me a credit for the cord which did not fit my tv. I left the cord and told them to keep it. What was I going to do with it? I have spent a lot of money there over the years and to be denied the credit is just not right. Now they get to re-stock it and profit twice on the cord. This is the second complaint I have filed with you. Looking for help.
I am so tired of trying to buy something on sale at Best Buy. You weekly sales or Deal of the Day are just a way to get people into the store. You never have the product or so limited that they try to sell you something else or just tough! With no availability of a rain check online or at the store. I have had this experience on more than one occasion. Once for a TV, Samsung Tablet, and now for a cell phone.
You had a special on the Samsung Galaxy S6 edge + 64 GB Gold Platinum for $249.99 with a 2 year contract with Verizon. A saving of $ 200.00. The sale was from 11/11/2015 to 11/14/2015. I called my Best Buy store first thing on 11/11/2015 @ 10:00 AM when the store opened to find out (as usual) that they were our of stock and to try to get it on line. How can you put stuff on sale when you do not have it in stock? I went on line and guess what no phones available.
Only one phone available in black and it was 32 GB. The online customer rep checked all the stores in Michigan and none available. She was very helpful and noted that this is not unusual and so did the store manager at my Best Buy. I am a senior citizen and try to save money where possible and when I cannot even get a deal that you falsely promote and you will not even honor it with a rain check you should be ashamed of yourselves. I will never, ever purchase anything from your company again. I was so mad and very disappointed and I will make sure I let everyone know that I possible can. I will post it to social media for sure and make sure I put a complaint on every website I can find about Best Buy. I know this email will not make a difference, but I home someone will have the respect to respond and if possible honor you sale and find the cell phone for me!
My daughter's ipod touch 5 would no longer turn on. We took it to best buy to replace back in Sept, because we purchased in Nov of 2014 That time they were willing to replace, then I asked them if they could transfer everything that was on the defective ipod to the new one. But the problem was my daughter couldn't remember her icloud password. So they told us to call Apple and made us give back the replacement. SO I call Apple but my daughter still could not remember her security question answers. SO I just decided to go back to Best buy(today Nov 8 2105) and replace the ipod and start fresh and make this one under my Apple id. They wouldn't do it. The jerk you have working as the Group Leader in the Customer Service Dept at the Hagerstown, MD store, wouldn't know customer service if it bit him in the ass.
He could have cared less about my situation and my frustration. He told me my warranty was almost up, but still wouldn't help. How can you tell a customer that your warranty is ALMOST up but not help. I worked in Customer Support. Warranty at for 9 yrs and if I ever told a customer that their warranty was ALMOST up but not help with something or all. I would have been looking for another job. Your company does not put the customer first. I even lost out on the money that I paid back in Sept for the difference of cost for the replacement one. All he was worried about was getting an a defective ipod back that your company wouldn't be able to refurbish because it would be locked. If my warranty was still in, I should still be entitled to a new ipod.
If you are not willing to make this right, then I will never spend a dime in another Best Buy I will also spread the word that Best buy can not be trusted and do not value their customers.
Approached by Steven, a store sales person (looks like a clown) and accused me of stealing a memory card out of a camera and I was then told that the cameras didn't have a memory cards installed. When I showed him that the cameras didn't display functions for the many buttons attached he said it was because the memory card wasn't installed. Then accused me of arguing with him. I told Steven I wasn't arguing with him and that other stores had cameras on display without memory cards and they displayed the functions for all the attached buttons. That's when he finally offered to install a memory card (carried in his pocked) so I could check the functions of the cameras. After returning home I called and talked to a manager named Mason from store #445. He told me this sales person was a supervisor and one of the best sales personnel he had. I ended the call with; Sales persons should look and act professional. So what can corporate do for me. Just take a look at Sales Person Steven ( if you can without laughing) and tell me he looks like a professional. And if that is true, then why do all the other sales people look like normal Professionals!
I placed an online order and I called Best Buy customer service on 11/06 /15 at 4:59 PM because UPS lied about attempting to deliver the package to my daughter who stayed home all day expecting this delivery. They usually leave the package at the door, or leave a slip on the door. This was not done, so I asked the Best Buy Agent to contact UPS. She was very reluctant to do so, kept me on hold for over 30 minutes, then hung up on me when I asked for a supervisor. No one called me back, and they have all my contact information. I called back several times after that, and was on hold each time for more than 20 minutes without anyone picking up the phone. If their calls are recorded as they state, they should review the call. I was not rude. Their agent was very passive-aggressive. I just wanted them to intervene on my behalf with UPS, not act as if it was no BIG DEAL that a re-delivery attempt would be made on Monday 11/09/15. My daughter is a college student who stayed home on FRIDAY for this delivery. I'm very upset. Worst Customer Service ever!
Best Buy's new TV commercial suggestion to go "Elfing around" is unnessecary and unacceptable. My family will not be purchasing our electronics from a company that uses disgusting innuendos to be trendy. I will also make sure my church of 9000 attendees (Community Bible Church - San Antonio, Texas) is aware of your unproffessional attempt at advertising.
The 53"inch Samsung TV"my Husband and I, bought from Best Buy around 4years ago needed service the first month.and now it's no longer usable because of ticking noises. We paid a lot of money for your product and we're out of a TV". Hopefully you value your customers and your product to try and appease your customers some way to fix this problem. Also learn on the Internet that there was a large suit against you all about this probably we are experiencing now with Our television. Will be faithfully waiting for a response from your Company.
I took back a Linksys router that was not used and was told there was a 15 day no return policy that I wasn't aware of and did not get a refund. so I now have my own policy, I will never buy anything at best buy again! I own 3 businesses, I buy printers, I am always replacing TVs I own 36 TVs and replace them occasionaly, replaced a 60 inch today at ABC, bought an Epson printer at staples today am adding to my sonos and camera system, ink, dvds etc. I will never make a purchase at Best Buy again. I hope the $249.99 was worth that business to you.
Best Buy used my credit card without my approval. I had a Geek credit for a year but apparently it closed on Sept 22, 2015 and I thought the credit ran through the 22nd. Instead of telling my credit ($199.00) ended they never said a word and in fact paid via my credit card. As I said, I never authorized this and shouldn't have to pay for this. If I knew the above I would never have allowed Geek people to work on my computer. This happened at the Fullerton Store on Imperial.
My protection plan had lapsed one month, I found out that it had not been renewed (one month later) I called and asked to renew the protection plan Best Buy will not honor a one month lapse at all. this is totally unfair as my husband travels the united states and can not all ways check our email. We have spend thousands of dollars at Best Buy, I find this to be just outrageous. So much for shopping at Best Buy we are done with this store.
I bought a Hotspot device at Bestbuy it would not work with the ATT Gocard. I received a refund for the Hotspot device. However I could not get a refund for the ATT Gocard $53.90 The order number was 0350 070 1751 July 1 2015 I returned it the same day about 4 hours later. The hotspot kept cutting off every minute. Both the Customer service dept and Store Manager at 9930 Southside Blvd Jacksonville, FL 32256 would not refund my money. Of course I'm very disappointed, you would be too if a device would not work and you could not get a refund. I believe this is an unsatisfactory business practice. Of course my experience is a 0 not even a 1.
I purchase a refrigerator and when it was delivered it was damage so I rejected the delivery. I had to reschedule. This is where my nightmare begins with this company. They have the worst costumer service I have ever seen. No one from the warehouse call me the day before to give me a window for my delivery so the delivery came when I was at work and they advised me that I would have to wait another week because I was not home to receive the refrigerator. I was told that I could cancel and go get another refrigerator from someone else because it was nothing they could to help me for their mistake.
I stayed on the phone for hours trying to explain that I was never called. So I guess they wanted me to have ESP on when they were going to deliver my refrigerator. I was given the run around to find out that I would not be able to receive a refund and cancel my purchase until the truck return back to the warehouse. They really lost me as a customer and I will never shop at best buy in life! please take your business elsewhere.
I have shopped at Best Buy for years and consider it to be a good store to find anything electronic. I was just in the Pineville NC store and was appalled at the apathy the workers showed and to be honest just basic rudeness.
I had trouble getting anyone to help me when I first came in. Normally I know where to go but I live in Greensboro, NC. I finally just walked up to someone and they told me where to find my item but I was an obvious interruption to their day.
Finally, I get my item, I'm ready to checkout and there is NO ONE at the checkouts. I stand there confused but no one tells me what to do. Finally, I find a sign at the very end of the checkouts saying go to customer service which is no where close to the checkouts.
Well, here is the final insult. The woman who checked me out was Monica (African American probably 25) who is rude (mainly in an unresponsive way) but also chewing gum very loudly in my face. When she asked for my best buy shoppers card, I responded I didn't have it with me and she rolled her eyes at me and asked for my phone number.
I just felt like the whole experience should have been better. The one shining moment was the lady at the door when I left. She was older and very friendly and thanked me for shopping at BB and to have a great day. She is the only reason I'm even giving this one star. When you spend hard earned money you expect better.
I went to Best Buy to purchase a new phone. I wanted to upgrade to either a Samsung Galaxy S6 or a Samsung Galaxy S6 Edge as I already had the Samsung Galaxy S5 for quite some time.
After speaking with someone in the Samsung department, I was convinced the Samsung Galaxy S6 Edge would be my phone of choice if it held up to vigorous use. After speaking with someone in the mobile department, I decided to either rent or purchase the Samsung Galaxy S6 Edge as I was assured the phone was durable, had no issues and a full replacement warranty policy was available if I wanted to pay for it.
Since I have purchased several new phones from Best Buy and always done the same basic procedure to get one, I purchased the phone, a case, a screen protector and a replacement policy should anything happen to the phone. Although I was confused why I HAD to purchase the phone rather than take advantage of the lease/rental option, I made the purchase and had the mobile department set my phone up.
My current number was to be put on the new phone, but I was told I needed to go to a Sprint store to have them put my number on my new phone, so I left the store with a new unactivated phone with a screen saver installed by the Geek Squad and several accessory items.
I used the phone for two days and was disappointed to see the screen saver starting to peel. Since I was told I had a few days to have the screen saver reinstalled at no cost, I went to the store to have it replaced. As I got out of my vehicle, I accidently dropped the phone and when I picked it up, I noticed it was flashing an array of colors.
I noticed that although I had a screen saver on the screen and the phone protected in a flip case, the screen was destroyed on the upper tight hand corner. Further disappointment followed as I went into the store to show them what happened to my phone. I was told that if I wanted to make a claim, I would need to pay a $200 dollar deductible. I was then informed that although they had NO contract to show me where I agreed to pay $200 deductible, I had to pay it if I wanted a phone.
I had never experienced this before and I was taken back by shock! Does this mean that every time my phone is slightly dropped, it will crack and I will need to pay another $200 deductible?
Since I was told I had several days to return the phone if I didn't like it, I then decided to pay the $200 dollar deductible, replace the phone and replace it with a hopefully more durable standard Samsung Galaxy S6. I was then informed that although they had NO contract to show me because "it is all electronic" and no warranty stating "the return time frame was void if I had a replacement phone for the one that broke"
Later they stated that I was given a hard copy of the Geek Squad policy, but I had NOT been. I was then told I would be E-mailed a copy of the document I had signed and a copy of the warranty stating I cannot return an exact replacement item issued by Best Buy.
I am extremely disappointed with the attitude and service I have received and surprised Best Buy would do this since I spend thousands with them every year! I know the majority of the people by face and several by name now! Is this now the new normal for Best Buy??
My granddaughter needed an adapter for her laptop when to the Best Buy in Hialeah Fl. and was looking for the one she originally had since I saw it on their website. When she went to the store they said they didn't carry that one and sold her a more expensive one she even showed them the ad and they just shrugged it off. I guess Best Buy is into False advertising now. I suggest you check out store #555 and see what's going on. Thank you for any consideration in this matter.
I purchased two laptops online with store pic up the next day. Total price for both was $504.78. Whenever there is action on my card I get a text from my bank, within a minute. Right on time I got an text telling me there was a $504 hold put on the account. The available balance now should show the hold with the pending transaction later.
So about a minute later there is another text for the same amount. Now there are two holds totaling $1008. This has happened before and it messes up the whole account. I'm there at the store picking up the laptops, and for some reason they refunded me $6.48 off the $504. Tis plays a part later in the story.
I asked about the other hold. They were rude and talked to me like I was stupid. I'm 64 freakin years old. They say that they did not charge my card, which is right, But a hold is like spending it. WE go around for a while and they give me a phone number in Atlanta. I'm in the California desert here. So after the robot gets done I explain this whole thing again. They tell me they will send a letter of release.
I need this money. I'm on a fixed income. This account is only for SSI, and a couple pensions to be direct deposited in. I can't add money to it. I have automatic payments coming out and like that. I wait all day and then I call the bank. They got the release form, but the dollar amount was wrong and the authorization number was wrong. Back to the two hour sessions. Best Buy tells me it will drop off in a couple weeks. REALLY??? I tell them I can't wait that long and besides it was there fault it was on there, not mine.
They send another FAX Same thing and the bank cannot accept the number from me, it has to come from Best Buy. In between these FAXes. I'm dealing with really rude and stupid people. So my bank tells me they will FAX them a letter and all they have to do is sign it and return.
So back to pending transaction. So back to Best Buy I go. This time they will not give their FAX number saying the can only send but not receive. I lost it. This is the sixth day SO I go down to the store and demand a refund on the laptops. Just like the movie Ground Hog Day, I explain the whole thing. Then they tell me it will be 3 to 5 business days for the money to be available. I took the laptops back and told them I'm getting some legal advice. And that is where I am now.
I bought an iPad and had it 3 weeks and it would not charge. I took it back for a return and they said no because I did not purchase the warranty they had to offer. After I complained again they exchange it with another which I did not want. This is the 2nd iPAD in 3 months that I have bought along with 2 cameras, computer, monitor, vacuum, games and much more. I feel that other stores have 30 days and Best Buy just wants to sell you the warranty. I have the Best Buy card and I want them to know this is the last time I will ever deal with them. Just 1 week over they want to get hateful and not help a loyal customer, that's poor business.
I found an ad on Xbox home about a trade in for 360's. ANY 360! "ANY WORKING 360" was the ad.
I take my console up there and it's 15 minutes until they figure out its a 20g. They say trade in value is 0. It's a working 360 but it has 0 value. The service people had no knowledge of this rebate, even tho I had called to ask about it several hrs before, and it was validated fully at that time. I returned home with console and looked up ad again. It said "ANY WORKING 360". I called best buy and spent 20 minutes, 15 of which on hold. Then I'm told it's a minimum of $125 for 'any' followed quickly by $175 for a 250g. Then back to a 20 g having no value.
This was all in one breath with me asking no questions. I fully understand the younger generation is better w computers but when it comes to getting your knowledge correct and customer service, this young generation sucks! I will still buy an xbox1 but I'm in no hurry and will prefer to buy from anyone other than Best buy.
I wanted to buy a new phone and have everything from my old phone transfered over. ( I did this 4 or 5 month ago at the same Best Buy..different salesman). A lady waited on me and said that I would have to wait till another salesperson was through because he was the only one that could do the transfer. I waited till he was through, the customers were looking at a phone and other items much more $$$ that mine. He looked at the phone and told me he couldn't transfer it over to another phone and suggested I go to Walmart or somewhere else. I told his that one of the salesmen did it for me before. He jerked the monitor around and said that it can't be done. Then he got up and left. We just bought a 56in TV and several Christmas present from Best Buy this year and you can believe that we will be looking else where next year, maybe Walmart!
My complaint is against Glenn, a member of the geek squad store #30 in St Louis. I bought a tablet there and it got a crack across the bottom. I went to the store to let the geek squad look at it. Glenn took the tablet out the box said someone applied pressure to the back, and that's why it cracked. He was very rude and arrogant. He spoke down to me has if I was stupid, and I inform him that he will not speak to me in that manner. He continue to do so. I didn't receive any customer service from him. I didn't go into the store for a refund, I wanted my tablet repaired.
I asked for the manager and he stated the manager will tell me the same thing, but the manager was helpful. He tried to solve the situation. He gave me a number for the manufacture customer service. This is not the first incident with the geek squad they are arrogant and disrespectful, and they DO NOT! know how to speak to customers. SOMETHING NEED TO CHANGE ! As a consumer spending money with your company, the customer service is HORRIBLE !
My Problem is shopping off of the website and buying such a large item sight unseen. I cant say that this is a complaint directly about Best Buy but I need Best Buy to relax their policy for me this one time. I purchased a refrigerator for the first time my refrigerator went out and so I was under pressure to make this decision that would be costly and fast. When I arrived to the store I had no idea how much these units cost ( I live on a tight budget) but I knew I needed this item. One of my dreams is to get my kitchen remolded with new counter tops, refurnish my , new sink and new appliances. I wanted to do this all at once, having the time to decide just what would fit my needs a capture my heart without breaking the bank. But there I was in the store about to make what I considered as a major purchase. While the item I saw on line was in the store put was not on the floor it was a Fridgedare 22.6 cu ft refrigerator with an ice maker on the outside something my child always wanted.
I purchased it sight unseen and once I got home it dawned on me that the unit may not fit into the slot that I had. Looking at the specs I noticed it said that the height was slightly over 68” which would not work for that space. So the next day I returned to Best Buy and exchanged the item for a Whirlpool note that the Whirlpool was not in stock either it had to be shipped from a warehouse and there was no floor model to see , so I purchased this too sight unseen . When the whirlpool arrived I was relieved to have a refrigerator. About a week later I went to my family member’s home to retrieve my frozen goods that they stored for me during this unexpected ordeal. Too my dismay the food I once housed into my old unit would not fit into my new unit. I had to give over half of the frozen items away because I had no room for them. So that the end I still lost. So here is the kicker today at work in the break room is the Frigidaire unit I wanted. I opened it and wow! What room …what space…I fell in love….but then I remembered why I pass it up it wouldn’t fit in the space I had…or would it. I notice that the even though the measurement stated the height of the unit slight above 68” that that was only for the doors.
The height of the body part of the unit was well under the 68” enough to fit into the space I needed. So now what can I do. So I called the Best Buy store I purchased it from I told them that I purchased the refrigerator and that it was slightly over the 15 day return exchange policy but I wanted the other unit badly. The two refrigerator cost the same amount in fact the lower the cost of the Whirlpool to match the cost of the Frigidaire because it needed to wait for it to arrive. I know that I should have moved quicker in making my decision that is my fault but have a heart Best Buy I’m not asking for money back all I want is the Frigidaire that I wanted from day one. If I show them both on the floor I would have made my choice then I would have seen that the measurement of the door was what the company was disclosing and that I would have been happy from day one. But now I have a unit that is too small for storage and makes me not so happy to see. Please have a heart and bend your policy just this once. You are a huge company and people would like to know that you think of us consumers has people and not just as numbers.
My husband and I bought a dishwasher on 4/6/2015 and was told that it had to be ordered and would be installed on 4/11/2015. Well, on that Saturday ( 4/11) the man (Craig) called and then came to our house and walked in and said quote "I cannot put your dishwasher in today because I don't have a pipe long enough. I'll call you on Monday." He left the dishwasher in the middle of my living room floor. He called on Monday evening a little after 6 p.m to say he would be out Tuesday to install our dishwasher. Well, my son had my truck and was gone to work and about 12:50 I took my dogs outside, and I went to go check my mail to see Craig's van sitting in my drive way. This man did NOT knock on my door, ring the door bell or nothing; if he had knocked or rang the door bell my dogs would have started barking.
I went to the back and let in my dogs to put them in my bedroom and when I went back out front, he was gone. I called XP Last Mile and I called the store, Best Buy, here in Wilmington, NC. I got NO WHERE with either place. The store manager here in Wilmington wanted to take my name and phone number to call me back because they said that he was busy with a customer....REALLY?! Somehow he was aware of the problem, and I had not even talked to him. When I called XP Last Mile, the girl put me on hold; now I know why. She called and talked to the manager of Best Buy Store (Sean). That is the ONLY way he (Sean) could have been aware of my complaint. Sean would not talk to me but he talked to these people, says a lot about his being professional. So I called best Buy Corp. offices and spoke to a guy there. He was very nice and told me that he was sending me a $50.00 gift card and would follow thru on the complaint. He put me on hold and when he came back he said quote "I called XP Last Mile and told them to send someone else to your home and to call you before he was to come out."
Well, on Wednesday, Craig, who was not suppose to come out by what Sean at your Corp. Office had told me, came back to my home. He NEVER called before coming to my home and when he came in and replaced my dishwasher, he left wet paper towels under my sink and water all over my floors. It went from my kitchen through my living room right on out my front door, and Craig NEVER bothered to clean up after himself. I called Best Buy Corp. Office again to speak to Sean and he was not there yet, so I talked to Drew and told him what I just told you. He assured me that he would give the message to Sean so he could call me back. I left my name and phone number with him to give to Sean and to this date 4/20/2015 Sean has NOT called me back.
I'm am so mad with Best Buy and this XP Last Mile group. I have told everyone that I have talked to NOT to buy a dishwasher from you guys. I told Sean that I wanted my $139.99 back due to fact of all the hell I've been through just to get a dishwasher installed. I guess I should have contacted the Better Business Bureau along with everyone else. I would like to hear back from someone about my complaint. I do have a justifiable complaint at that. We went back to Best Buy because we had bought a washing machine from you guys and had great service but NOT this time and I can tell you trying to buy me off with $50.00 gift card isn't going to be enough with me!!
I bought a dishwasher from Best Buy in November 2014 from the Pottstown, PA location. After it was installed, it worked for about 3 weeks, then totally broke down. I called Best Buy numerous times to cancel the order & have it returned. It took several weeks before they came out to pick it up, but they finally picked it up on 1/8/15. The customer service department assured me that after it was returned, my account would be credited for the full amount. I had made only one payment on the credit card, due to fact it was being returned.
After about 3 weeks, I called & the account was not credited. In addition, the Best Buy Credit Card department called me several times to ask for a payment. I explained the full situation that this item was being returned, therefore, I would not be making any more payments & to note this information on my file. Two days later, I received a bill with a late charge. I called customer service several more times after this, & each different person I spoke to said they knew nothing about this, & there were no notes on my file. However, Best Buy sent my husband an email stating that they did receive the dishwasher back & a credit would be coming soon.
In the meantime, I received several calls in the next few weeks (honestly every other day) asking me for a payment. Not one representative I spoke to said there was anything on my file indicating the item was returned. A few weeks later I received another bill with a second late charge. I called the actual store I purchased the item from & they said they did not know what I should do.
Finally in April, a credit came through, but they did not credit the entire amount. Even worse than all of the time I have wasted on phone calls, is that my credit rating was adversely affected. I tried to apply for a car loan & was not approved as it stated this charge changed my credit rating from Good to Fair, so I could not get the loan on my own. I am furious beyond belief. I don't know if anyone in authority will ever see this, but I would never enter a Best Buy store again for any reason.
I bought a 60 inches Samsung TV last September and the service plan for $200, all together $2000 dollars. Last March 21st the TV was dropped by accident by my 7 year old, and the screen was minimally damage, but enough to affect the screen. And now, I can watch, all distorted or no image. I called Geek Squad they came and said we don't handle accidents, and we can do nothing, and the technician left with good bye. I have check with MicroCenter, competition and they have said their guarantee cost the same and includes accidents and is for 3 years. The Protection Plan sold by Best Buy Geek Squad is a rip off. I believe that the right thing would had been to repair or replace my TV. I hope you can reach back to me.
I purchased a Vizio 48 in flat screen tv and was told by the lead salesmen in the department that if I purchased the insurance for it and it get knock off of if someone punch my tv the insurance will replace it. The tv got knock off and now the salesman has lied about telling me this and they a have a new manger and it happen before his time. I have called the the custmer service number been put on hold, spoke to someone name Evet Taylor who says she will call me back its been over 24 hours and have not called back. On Friday 17th have been just tranfered from one person to another and then the last one agent Tiffany had the nerves to tell me to call the manufacturer . I told her I'm paying Best Buy for the insurance! I want my tv replaced or fixed.
My wife went to the Midwest City Ok. store to make a payment on our account. The clerk asked for her drivers license and since my wife is not named on the account the clerk refused to take the payment. My wife returned home and I had to drive the 16 miles to the store. My wife was not on the card when she used it to buy a $600. camera but now she can't make a payment. This makes no sense.
Ordered a 7 inch tablet online with the 1yr warranty # 4419883966 on 3/3/15 we took it back 4/16/15 we never got it to working. This store in Amarillo stole money from me for the original tablet total cost was 135.48 trace #13622.Refund total is only 84.39. This is nothing but out and out Theft. We are telling every one we know on Facebook, church postal etc do not buy anything from Best buy as they do not honor geek squad or stores policies
Ok we have bought 2 items from the store here in Lake Charles and something went wrong with both items. The first was a bundle pack with a tablet charger and case. When the tablet messed up I brought it back to be looked at and was told it was never purchased in the bundle so they could not do anything. The next item we bought and tried to return was a tone Bluetooth headset. The incompetent clerk who checked us out at the register messed up on the receipt and saying that it had been voided and we hadn't purchased the Bluetooth nor the 2 year warranty we purchased with it. Is this common store practice so you dont have to replace or repair items when they are broke or defective? Is this how it is done? One very dissatisfied and angry customer .... Duane Spearance
My name is Tasha 3 years ago I walk into best buy and bought my first laptop computer then I ask about a dragon naturally speaking system. Which I also purchased when I got it home I tried to install the dragon only to find it had no cd drive and the customer service rep told me it did not only did best buy not take the computer back but didn't give me my money back neither. So I kept it only now to find out now without the cd sleeve I cant program it to my computer. I was told to go back to best buy I did the girl at the customer service desk said I didn't need it only the numbers on the back of the box I call 18773145225 nothing I called 16129657670 nothing. I spent 100.00 dollars and I can't even use it .I love my computer I found so much with the chrome google book. But I have no idea what to do with the dragon.can I return it for a new one.
on 04/09/15 I went to Best Buy to buy a Nikon lens for Nikon d3200 camera. Got there about 1:30 pm was directed to camera lens section. I waited in section for over 25 mins and was not ask if I was being waited on etc. Finally, after waiting for over half an hour, I walked the front of the store and ask for a manager. A manager finally arrived and made some excuse about shift change i didnt by that the lens I was going to buy cost $1700 to 5000 dollars. Apparently they didn't want to sell me this lens (wide angle lens )for my d3200 niko camera. I buy a lot of things from best buy afer this experience. I think if their staff kick ass even just to see if people are being served
A lap top repair (replace screen) began on Feb 19, 2015 and it has been sent back and forth to the service center multiple times due to the incompetence of the service center and at one point the lap top was also not able to be found and was actually in the store where the repair began (additional incompetence)! I've already spoken with the store's General Manager (Ken) and he was anything but helpful. So, now in an attempt to rectify the situation the store involved (Frisco, TX) has offered to replace the lap top and transfer the data from the old system for the original price of the screen repair. Nice offer (made by John, the Geek Squad MGR) except for the issue with re-installing MicroSofet Office 2013. The Microsoft Office package was something that was added by BestBuy, charged for by BestBuy, paid to BestBuy and not the manufacturer (Asus) and now the package can not be re-installed without a MicroSoft code that I do not have or have ever had. So, why am I going to have to pay for the office package again? I have the original receipt that shows a MicroSoft serial number but this number is of no use in this situation. All I want is to be able to use my lap top in a normal manor and I can't really believe the amount of time, grief and hurdles that I've had to go through!
This afternoon, I brought over a new computer to the Geek Squad to transfer data from my old computer which was no longer functional to a new computer, and the man gave me excellent service. And then I WAITED 20-25 minutes for YOUR COMPUTER SYSTEM to function properly and print out the new data. The problem was in your computer software which the man said needed to be updated. Here you have some of the best computer tech guys in the world and YOUR OWN COMPUTER NETWORK WAS WHAT HELD US UP!
IT NEEDS TO BE UPDATED AND FIXED!
I went to the store today 4/7/2015 to buy a fax machine and a printer. The associate Edgar #1058477 waited on me. He told me that there were no fax machines anymore that all that was available were the all in one with fax, printer and scan abilities. So I listened to him and took his advice I bought the HP Envy 7640 all in one printer series because he recommended it. He also stated that it was easy to install and I should have no problems making it work for me. After opening the package plugging everything in and looking at the instructions for the CD provided the instructions said that if I had internet it would be better than using the CD provided. So I went to the site and with some work I got the fax to work and the printer. The Scanner however is not working I have gone through every bit of the instructions again and there are no specific instructions to fix the scanner or make it work.
The Printer just says that there is no computer connected. So I called the store after approximately 5:30 I started the installation approximately 2:00. 3 1/2 hours seems like a very long time to do simple steps that I followed with an associate to a tee. The agent transferred me to the Geek Squad they wanted me to bring it back also they had no info to help me. I just paid 225.89 for something that no one can help me with over the phone. What a shame. So I have 15 days to bring it back I am going to try a few more times than I will bring it back get a refund and go else where maybe another company that sells these products will be able to help me.
I was returning my "Apple IPhone 6" to the same agent that sold it to me. The reason for the return was that it was too High Tech for me, I needed to down grade, I tried to get 2 other phones, Out of Stock. I called before I took the ride from MA-- NH and the Lady I spoke to told me there were 3 in stock? I tried one more model & it only came in Black, no Thank You, (I had to return the case 2 x's because they were defective, water went through & did not close tight. Those were returned @ the service desk. No Problem) I spent a lot of time trying get a New Apple I-Phone. So I went ahead to return my Apple I Phone. While Best Buy 0534 was waiting on me I asked him to be sure there was not any mistakes in the credit on my Credit Card because I did not have my Reading Glasses with me. I did not want to return again, only to buy a new I Phone. I had my Granddaughter, she was checking everything, but I could not see the screen. The man who had come over & sat beside him said "Why would any store give a customer 1/2 Credit back I have never heard of such a thing" in the MOST Nasty tone of VOICE. "That isn't what I said" & answered him back & told him to mind his own business. He did not stop with Nasty remarks. I was getting very upset & he knew it. He just did not stop! We argued more. I went to the Store Manager & told him everything.
I have ben in to the Temecula Best Buy ( on Temecula pkw ) # time this month to bye a tv ( 50") and an xbox 1 for my kids. All there times I have ben there I have not got anyone to help me. I have asked and ben told they would be right with me but then never show up. This is the last time. I will never BE BACK! NEVER!!!!
Bought a washer and dryer it was delivered yesterday. Did one load of laundry grease came out of bottom made noises and would not get water or spin water out of clothes called store I was on hold over forty minutes was told I would have to wait 24 hours for someone to call me and they were using an outside repair person I need new washer delivered!
I purchased a HP laptop for my daughter. while setting up the laptop it got a virus. Your geek squad informed me there was nothing they could do for me,accept charge me $200.00 to repair it.I have spent quite a bit of money over the years at Best Buy, but you will never see me in your store again.
They told me they no longer due exchanges in store and would ship me my product in six days. Never have I had this happen before with Geek Squad.
Went in to replace some beat solo 2s and was told I could still purchase a protection plan and after he did the exchange, he then says he forgot that best buy no longer offered protection plan for beats, so I talked to manager and store manager, they could not help me out, very upset with them.
Yesterday I went to the best buy in Willow Grove and went to the mobile department to get my iPhone 5 battery replaced. I have had insurance through best buy for about 2 years now and the person who sold it to me said that if I have issues with the battery, or circuit shorts, or cracked screens, etc. that I could get my phone fixed free of charge. Yesterday the two gentlemen at the counter tell me that they don't replace batteries here and that best buy never hired someone certified to do that. They told me to go to Geek Squad and they will replace the phone for free since I have insurance through them. When I go over to Geek Squad and I told the employee what the 2 other men said to me he proceeds to say "Man, I seriously need to go over there and tell these guys how to do their job!" He proceeds in an annoyed tone to tell me that I have 2 options 1. send my phone and get a new phone in 2 weeks (I can't just be phone less for two weeks!!) and 2. pay $250 to get a new phone expressed and then be reimbursed.
These two options do me no good! Why am I Paying over $180 a year to get my phone fixed with any issues I may experience that go wrong with my phone? This is not even the first time I've come across this problem I had another issue I had with my iPhone 5 when I bought it from there April of 2013. I was told to take my phone to Apple. Luckily Apple at that time replaced my phone for free b/c of a short circuit with the power button. One thing is for sure i will be canceling my insurance and I will no longer use Best Buy Mobile service! This is absolutely ridiculous that the workers are telling customers lies when purchasing insurance, when you try to use it it's worthless! I will no longer even purchase my phones from best buy either.
I have spent 24 total hours on the phone with my bank and best buy after trying to buy a computer and i pad. I get a fraud alert from Bank because Best Buy tried and swiped my card number for a 1449.00 dollars, a total 3 times, trying to charge $5500.00 for a 1449.00 charge and my bank stopped it. I have tried for 1 months to buy a computer on line through Best Buy .com. This is the worst ever from an online service !!!!!!!!!!! it appears that the people working at the service desk that answer the calls have no idea hats going on. Never again will i buy from Worst BUY!!!!!!!!!!!!!
Best Buy claims to match internet prices. I priced a Nikon D5500 at bandhphoto.com. The price is $796.95. I went to Best Buy today, went to the photo department and was assisted by a very courteous young man. I asked if his store would match the price of B and H Photo. I told him that their out-the-door price is $796.95. That includes tax and shipping. I told him to match that price he would have to reduce Best Buy's price to $736.22 so that when the sales tax of 8.25% were added, then they would have matched B and H Photo's price. He called his manager and the manager refused to do this. So much for matching internet prices. I won't be doing much business with best Buy.
I have shopped at Best Buy for years. Sometimes there items come out defective and since the associates says if we are not happy with the item we can return it. Okay, I got a Bluetooth for Christmas, returned it and got another Bluetooth that I preferred. After a week it stopped working, so I returned it. This happened in January. 14 days ago my husband and I went in to buy a 32 inch TV, an antenna and a tv mount for the TV. My husband was not happy with the mount and I was not happy that the antenna didn't work well with the TV, so I returned the Antenna yesterday, forgot the mount so I went back today to return it. Then the sales clerk gives me a RETURN WARNING, that future returns will be declined for 90 days. What happen to the satisfaction guaranteed at Best Buy and why do their sales persons inform people that if we are not happy we can return it. I have never had problems with returning items. Sometimes customers are not satisfied, other times the product is defective. If the product is defective it should not go against us and if you return the item before the 15 days with your receipt why are we being punished. Does that sound fair? Well I can only say I will start spreading the word that the CUSTOMER SERVICE GUARANTEE IS NO LONGER HONORED AT BEST BUY LIKE THEY SAY!
Best Buy Springfield VA. Went in to get iPhone upgraded to the 6's. 4th in line, there were only 2 CSRs - 1 was the mobile phone manager - and pretty soon there were like half a dozen people in line. After 20 minutes in line, the manager decided to check on what we needed to do - and pretty soon, he was gone and serving the 3 others ahead of us. I understand these things take time, but getting our phones after 2-1/2 hours is not the best way to spend sunday afternoons. From what I gathered, there were 2 other CSRs who were supposed to arrive at 2 pm (they arrived shortly after 2 pm). Now, BestBuy has been selling phones like forever and can they not see that weekends results in such high demand that they should have at least 4 CSRs on board right from the store opening? Also, can there be some other system, like taking a number and having a call-out or return time in order for customers to be able to browse the rest of the store (and buy things) or grab a bite to eat instead of miserably waiting in line?
I bought a car stereo at Best Buy ($600 alpine) only to find out the auto dim function was defective. The store won't exchange (20 days later). It's a shame when things in store get damaged and cost them thousands.
Just received my new laptop or I thought was new!! My computer guy was getting everything set up for me and called to inform me that a George Kapotsy had already signed in on my "new" computer with a e-mail address and all. So, my new laptop is not new after all......Can you please tell me what the H--- is going on, this laptop was not cheap!
I was picking up an online order (phone) in Bestbuy at 2460 E Charleston Blvd, Mountain View CA on Dec 19, 2012. I waited for 1.5h to be served. And a girl called Amber treated me with horrible altitude. She was not working in mobile department that night. She was just called in by the manager to help since there's a long line that night.
She first ignored me by calling the gentleman after me and when he stated that I was before him, she did not even make eye contact with me (not even mention a smile). When I stepped up, I said that I had been waiting for more than a hour. She told me that if I can't wait, then go to somewhere else.
She raised her voice with me. I was shocked and frustrated by her altitude and finally told her that I am a customer. After that, she shut up and returned to the back. I have never been treated by any store salesman with that altitude in my life. This Amber girl and her terrible altitude certainly push me away from Bestbuy in future.
I am sorry but I will for sure spread the word and talk to my friends/colleagues/family against Bestbuy shopping.
Bought a laptop today, got home and found it was an out of box defect. Returned to Best Buy with the product to exchange and was told there was another one back in the Comm dept., but it had a note on it that stated it needed repairs, so I asked for my money back and was told I would have to come back tomorrow to get my money back???? I do not understand, I had to give them the money before I could take it!! Now I have to go back for the third time and still do not have a laptop!!! I have purchased over 10k worth of product over the years and will never purchase from Best Buy again!
On Fr1day March 15, 2013 I went to the Best Buy located on Route #1 Woodbridge, NJ. This was my second trip as they informed me the first time I need to bring my New JerseyCertificate of Authority which I did bring with me on the 15th. The customer service rep was very pleasant and helpful but said there is not a complete number on the certificate just X's followed by 028/000. I explained to him that is because the number is my Social Security number and I have to keep this certificate posted in plain view so everyone can see it and the state of New Jersey does not want them to see it either. I have used this same certificate and several different stores as items purchased for the store are tax free. He called his manager I did not get her name but a shorter blond girl came to the counter looked at my certificate and told me she would not accept it because not all of the numbers were there. I re-explained how the ID number works and tried to show her 3 credits cards with the tax exempt ID number on the back of them. She said they do not count. I left Best Buy very frustrated and went immediately to PC Richards presented them with the same certificate got my Tax Exempt card from them then purchased a new laptop, printer/fax/copier, stereo sound system and flat screen TV I needed for the store. Every year I have given my seven employees a $100.00 Best Buy gift card, will I this year? I think not nor will I ever set foot in a Best Buy again.
Attention: Best Buy Customer Complaint Department.Â To Whom It May Concern,Â My husband purchased a computer for me as a Christmas gift this past December 2011. He bought the computer at Best Buy in Trumbull, Ct. (USA). He was told, by a representative, that he could easily install all programs needed rather than pay $100 to have the computer protected software and other programs installed by the company. This representative did not work for Best Buy, he was supplying the shelves with computer software/accessories.
My husband purchased the computer (roughly in the amount of $500) and the Titanium antivirus software. I was given these gifts at Christmas and didnât unpack and begin installation of the Titanium until a week later. After I installed the antivirus program, I noticed that the computer did not have Microsoft software installed on it. My husband and I know very little about computers and in the past when we have purchased a computer we opted to have Best Buy set the computer up with all the needed software. This purchase, however, my husband chose not to do that and thought the program installation for the Titanium antivirus would be easy enough to install. At the time of purchase, he believed that Microsoft software was already installed. He thought all computers came with it. I installed the Titanium antivirus software immediately.
I returned to Best Buy to buy the $150 Microsoft Office Home and Student program for my new computer and opted to deal with Microsoft directly to install the program. I returned home and installed the Microsoft Office Home and Student 2010 onto my computer. Installation was completed and I turned off my computer. I returned to my computer the following day and none of the Microsoft installations appeared on my computer. I called Microsoft and explained the issue to the representative. I was told he would be able to help me but first he needed to complete a scan on my computer. I gave him my permission and he proceeded with the scan.
During the scan, the representative, Kamal, said that my (two week old) computer had been infected by 248 Trojan viruses. In fact, he said out loud, âChrist, you have 248 Trojan viruses, this is a bad thing.â I then asked how this could have happened. He then asked if I had been to any unprotected sites such as Facebook or on-line shopping. I informed that I had, but the computer was brand new and only up and running for about a week. He then informed me that Titanium antivirus software does not protect me against Trojans viruses and that was the reason so many infected my computer. I asked if this was something he could fix. He told me that when these Trojan viruses reach a total of 500 my (two week old) computer would crash.
He said he would do everything he could to remove these 248 viruses and get the computer cleaned up but he couldnât guarantee anything. I told him to proceed. He then told me after a few moments that he needed to transfer my call to a higher level technician to see if he could resolve the problem. The transfer of technicians was completed and, after a few minutes, the new representative informed me that he could fix the problem. However, there would be a $299 charge for this which would include cleaning up these 248 viruses, the installation of MacAfee Virus protection, he would reinstall the Microsoft Office Home and Student (the original purpose for this call to Microsoft Technical Department) , and I would have three years of free technical support from Microsoft. This news was alarming to me. The technician had me believing that my computer was going to crash and become useless. I allowed the technician to charge my visa $299 and install the programs.
Soon after I returned to Best Buy with my computer and had a long talk with the supervisor on duty.Â I have learned the following:Â Titanium antivirus is a good protection against viruses, including Trojan viruses.Â MacAfee is a Microsoft product.Â It only takes one Trojan virus to crash a computer.Â It is almost impossible for a new computer, a week old, to become infected with 248 Trojan viruses.Â I needed to call to Microsoft, and make a customer complaint about the manner of technical support that was given to me.Â The technicianâs intention was not to help me with technical support but was to make a sale when he somehow made 248 Trojan viruses appear and to then scare me into believing my computer would crash if I didnât purchase services and products from Microsoft.
I want to speak to a technician that is aware that I want everything uninstalled that the technician installed on my computer on 1/6/2011.Technical support, not sales!!
I will then return to Best Buy, have Microsoft Office Home and Student installed ($20) and for an additional $100 my computer will be protected and running properly. In addition, if any further problems occur, I can bring my computer to the GEEK SQUAD at Best Buy and it will be addressed at no additional cost. I calculate $120 for the same services, protection and Microsoft Office Home and Student. This reflects a huge price difference from the pressure sale from your technician of $299. Thatâs huge!
I am very surprised and dissatisfied at the misleading of your technical staff. I never would have thought that Microsoft was capable of this behavior toward customers, especially in the technical department. I will try very hard never to have to call Microsoft technical again in fear of being misled and possibly lured into a substantial unnecessary purchase.
I expect a full refund of charges by Microsoft in the amount of $299. I regret to say that I am no longer an advocate of Microsoft support and will look elsewhere at every opportunity to fix whatever the problem is with my computer.
Thank you in advance for addressing this problem.
Since last 2 to 3 months i have paid Rs.399/- in 100 BEST BUY CONTEST through my ICICI credit bank. These people have taken my money & are not sending my product. On friday I tried contact the manager Ms.Lovely & her mobile # is 9379515742 and as an eye wash she jst took the complaint & gave the number 14179018.
I tried contacting them they talk so harshly to the customers. There are other numbers also whom i tried contact 9480600087 in this number the lady tells that this her personel number & disconnects the call another lady & her number is 9379515736 when i call this number she tells she is not the concern person & gave me 9480600087 this # and the land line # 08067536400 will always be busy & nobody cares to pick it up & the recorded message will come.
One gentleman had called up from the number080-65470656 & dint even tell me when they send me my product. Its really a FAKE COMPANY WHICH IS CHEATING THE PUBLIC. Please dont try to purchase from this 100 BEST BUY M/s. SUKSH TECHNOLOGY. Will some body help me in getting me my product please.
I was told I was elgible for a free upgrade. I ordered the HTC My Touch Slide. I couldn't take pictures, went into the store and was told that the SD was damaged and I needed another phone. The store took the phone and reordered another one on January 19th. Today is February 14th and still no phone. I was told the store didn't input the order in correctly, so on Feb. 3rd another order was done over the phone and they would expedite - at no charge the phone to me which I should receive by feb. 7th at the latest.
I called every day since the 7th and I'm being told that it in the warehouse waiting to be shipped. I spoke with a supervisor on Feb. 13th, who would call me back with a status, she didn't. I called today and she said back office has to research for another 24 hours. I then asked for someone higher. I was transferred to Corporate. They said that they were backed up for 3 hours and could not take my complaint! I then asked for someone higher.
He said he would transfer me to Consumer Relations. I wasn't transferred correctly and the call dropped. I called back and have been on hold for Consumer relations for 45 minutes. This is the WORST customer service I've ever received. I have received a bill from my carrier for services that I don't have. I can't get the internet on my current phone because the upgrade is attached to the MY Touch. My phone bill is $40 higher and it's been almost a month and I don't have my phone.
No one can seem to get this resolved. I have always purchased all electronics, computers, software and music from Best Buy. I won't purchase anything else from you just lost a long time loyal customer.
I bought an I Pad for my wife in March of 2012 and was told I has to have this Sprint device to get Wi Fi. Come to find out I did not, I could use my own cell provider ( T-Mobile). I paid money for the device and several hundred dollars before realizing I did not need it. Now I have to pay an early teremination fee for cancel the contract early. I am not happy about this and will never do business with Best or with Yahoo for that matter. You should be able to push a product that is not yours beacuse Im sure there is something in it for Best Buy.
Roughly one and a half months after I purchased webroot anti-virus I get time to install the program and then come to find out that the coverage started when I bought the software not when I installed it. Would have been nice if the sales person for Best Buy would have brought that bit of info to my attention, because like a lot of fine print it goes unread.
Best Buy might update their customer support policy to include informing people about this type of thing so that they are aware of the coverage time ticking away as soon as you buy a product. Not everyone is all that high tech savvy as the GEEK SQUAD! Strong possibility I'll be shopping your competitors more often if this type of service remains the same.
I purchased a H-P computer from Best Buy offering in-store 18 months no interest payments.Â I set up my on-line banking payments for 18 months and received a bill every month.Â Now after 18 months of payments I get a new bill for $249 deferred interest charge. I call HSBC and after figuring out how to reach their customer service, a prompt which they don't tell you about, spoke to a supervisor who informed me that the last 3 bill had an alert that I had to pay the last bill 10 days earlier or incur the deferred interest charge.
RIP-OFF. BEWARE. I have alredy contacted the A-G of Florida and made a complaint of deceptive practices and today I am going into the Best Buy store in Daytona Beach, FL to see the store manager.Â I have purchased interest free from Sam's Club and for dental work and never had that impossible to notice alert and a change of payment date. This is criminal and should be stopped.
WATCH OUT FOR BEST BUY and HSBC....
I am holding subject card .. in Sept i received statement of late fee charges of Rs 400.00 my a/c was all cleared & new purchase statement should have been raised of new bill cycle .. after several mails the assured me pay the outstanding with the late fees which they would refund me back for the next purchase statement i did the payment .. Now on Dec 3rd i did shopping around for Rs 7000.00 i received statement on the 4 of out standing of Rs 2.957.00 after several reminder to HSBC they are doing this mistake again & again .. but to my vain till date they have not rechecked by a/s statement ...
They should raise my outstanding bill around Jan by refunding my 400.00 Rs paid to them need your help so that this news can be flash on media.Â I bought a Belkin router from Best Buy and brought it home, entered the disc and could not get it to work between the windows 7 and Windows XP so I called customer service. First of all I got someone that had not only poor, were talking horrendus English, after forty five minutes of guessing how to get my router working on a lap top, he referred me to Microsoft. WHAT?
So we got off the phone and I called Belkin and got another customer service person that walked me right through the set up in five minutes. This is bad, put english speaking people on the phone with those that only know english, hire people that know how to troubleshoot, role play with them. I will think twice before buying another Belkin product at Best Buy again.
I recently went to best buy to purchase a computer. I paid 700.00 dollars for one. Imagine my surprise when I found out I also had to pay another 80.00 to have the data transferred to a hard drive. I also bought a external hard drive for 80.00 for this transfer. Well two days later I got my "transfered" hard drive back. I cannot believe that I was made to pay for this transaction, even after paying 700.00 dollars for a computer.
There was nothing on there that I wanted. I specifically told them to transfer my pictures, which is basically all I wanted. They were not even on there. Yes, I could have returned with the computer, and the hard drive to have them put on there, but after paying 80.00 I would have hoped I didn't have to do that. I ended up figuring out how to do it myself. Also the computer was defective and I had to return it. So guess what? I WILL NOT be doing anymore shopping at best buy for anything.
I purchased a fairly expensive camera from Best Buy a little over a year ago. I brought it into the Geek Squad for repair, where they charged me a diagnostc fee of $36 and sent it off. I didn't hear back from them for a couple of months. I ended up calling the store to get the status of the repair. I was told by the "agent" that the camera was in Texas and could not be repaired because they didn't have the part, but I could bring it to a private camera shop in the area for repair. When I went to pick my camera up, after it got back to the store, they refusef to give me my diagnostic fee back.
When I told them that they could have gotten the part but didn't, that became their problem and they should do yhe right thing and refund my money, they refused. They were extremely rude and unhelpful. They also tolde numerous tes that I should have gotten the extendef warranty. So, I feel that if you don't pay the extra money on insurance, they don't stand by their products, even if they are only a year old. All they needed to do was get the part!
I do not have children and I am not very religious, but to me Santa is a symbol of innocence and good will. Best Buy creative team found the most adorable Santa impersonator they could find to abuse. What message is the company trying to give to children who still believe in the Chrismas magic? Quite disturbing! I am all for Christmas like everyone else, and yes I can take a joke, it's just that some children watch television and don't need to see this kind of thing. There are hundreds of more people upset just like me, and I haven't really seen the numbers, but I can only assume Best Buy will be losing money this Christmas on their mean and mocking Santa TV commercials.
No delivery despite "confirmed" delivery date for refrigerator. After 1+ hour on the phone to inquire and reschedule, and with a second "confirmed" delivery date, again no delivery. Another 1+ hour on the phone to inquire and reschedule. (No one able to contact warehouse either time.) Although ordered and paid for well in advance for delivery of Christmas suprise gift for elderly mother, the refrigerator was finally delivered three days after Christmas. I am extremely dissatisfied with the irresponsible handling of delivery and unlikely to buy from Best Buy again. Even though a local retailer might be more expensive, I am certain that an order from a customer would be treated with more respect.
I went to talk to someone about the Jitterbug phone. There was 3 workers in the area. Two was setting at a table with people setting in front of them filling out papers. The third person was leaning on a little wall by one desk with her chin in her hand and watching the other two. My wife and I walked around in the area for about 10 min, no one offered help. I told my wife to come on we were going to WalMart. The girl looked up , I guess she heard me , but she just stood there. On the way out I went to the service desk to complain and told them what happened and they seemed not to care. So I told them I have been a coustomer for 10 yrs but I may not return again. As I turned to go I heard a mans voice say "sorry about that." Other stores wants my business even if Best Buy don"t!
I purchased a Gateway computer in January 2009 through Best Buy with a 3 year Black Tie protection plan. Six months into having the computer I noticed black out periods and attributed it to a slow internet connection. I contacted my internet provider and upgraded my internet. 10 months into owning my Gateway computer, the DVD drawer started to open and close at 3AM. I took the computer to Geek Squad and I was told the computer was dusty and that is what caused the malfunction. I told the service rep that I wanted to contact Gateway because this computer was still under the 1 year warrantee.
I was informed that when you buy a Geek Squad warrantee you forfit your 1 year warrantee. Fast forward to almost three years this January 2012 and the computer has been services three times. This past month a service tech who did not know I was still under warrantee tells me on the phone that my 8Gig harddrive is operating on 4Gigs and that this is the best it will ever do. And, I quote "He stated, I wouldn't put any more money into this computer". When I told him I still had a warrantee he told me, you should come down to the store.
I finally got the store to ship my computer to get serviced. Hopefully, someone will be able to tell me that my computer is working as it should or that my computer is/was a lemon and it should have been replaced months ago.
I refuse to shop at a store where Santa is abused and taunted in their Best Buy commercials. Children watch it along with adults and when my nephew asks me "why is that lady being mean to Santa", my response is well son it's a horrible company and we won't shop there! I thought commercials we designed to get you to shop not to run you to another retailer with better morals! The Santa Best Buy commercials are really in bad taste. I have grandchildren that watch those and they believe in santa.
What is wrong with your company that you have to have commercials that are negetive about santa. Do you really need sales that bad? I think that you need to rethink those commercials. They make it seem like you don't need Santa anymore, and that selfish motives are better for us to look after. Don't you realize that small children watch television, and that they don't know your just trying to sell products. Make Christmas about what it is supposed to be again, and change your 2011 Best Buy TV commercials that bash Santa!
Also, I tried to go online to Best Buy for my daughter. It's Christmas and I wanted to try to help me pay for a lenovo laptop but it was not there when she arrived and there was no way for me to help since you could not to on line puchases. It's Christmas and best buy was closed but open in california so i could not pay for it and the next day i ran up to best buy to pay and they said it was not available then or at any other store. You ruined my christmas with your bad purchasing and not letting people know how many were truly there.
I will never shop with you guys again youy are not truthful to the customer. My daughter was very diapointed at me not the store, thanks a lot for your bull. A pissed off customer...
I bought a 55" Signia TV and I was told that I could come in the Saturday after Black Friday to get a discount if the item went on sale. On Thursday, 11/15/12, Best Buy listed the same TV as being on sale effective from 11/11-11/17. Based on the add, I went into the store thinking that I could get a reduction in price and was informed that the add only referred to Black Friday specials. If that was the case then the add should not have stated effective 11-17 of November. I printed the add and I am sure that you can refer back to that add. Thank you for your consideration in this matter.
My wife decided to buy me several things for my birthday and christmas combined, when she ordered everything was in stock and ready and available for shipping. A week passes by and we receive this email: "The items listed below are not yet available to be shipped. We expect to ship them within the next 1-2 weeks. We will ship the items sooner if they become available." A month passes by and I receive another email from Best Buy: "We're sorry, the backordered items below remains out of stock and your order has been canceled." I called to find out why it took a month to tell someone they will not be receiving a birthday or christmas present this year but to make it all better they offered me a $20 gift card.
I purchased a 40 inch Dynex TV,i also bought a contract for this item ,on 12/12/2011,it stopped working working, i called the best buy store where i bought it and was told to bring it to the store,after waiting 45 mins i was told they do not service TV,s over 37 inches at the store and that ishould bring it home and call a phone # that they gave me they said some-one would come and repair in my home .The person who came to my home could not repair it and removed it to his shop.It is now one month since this happened and i still do not have a TV.I am 72 years old and disabled and depressed after being alone in my apartment without my TV.
If you check my acct. with Best Buy you will see that i have purchased many item,s from you,including TV,s Computer,s and printers and camera,s,but will proberly not buy from you again.P.S. I hope some-one reads this and gets back to me !!Â Because $20 suppose to make up for a giftless christmas and birthday. One question they could not answer me was if Best Buy still deals with the company that makes the product, why is it that you can not get the item? Never will I do business with Best Buy ever again.
I had heard that Best Buy recycles old TV's and computers for free. I was in the midst of moving so I wanted to get rid of one of each. I called the store ahead of time, told the clerk exactly what I was donating and confirmed that the service was Free. After driving 20 miles to the closest store I'm told by a very rude customer service desk clerk that there is a $10 charge for each but I get the $10 back if I spend it in the store. Obviously furious that I had just wasted all that time and gas I asked to speak the manager who was just as rude.
Even after I threatened to completely pay off my balance on my Best Buy card that day and never return again, the manager still told me I could go ahead and leave the store if I wasn't going to pay the $10 charge. After waitin ten minutes while the customer service desk clerk tried to close out my account, and asking me four times for my social security number, he finally tells me I can only pay by cash, which I didn't have.
When I asked to speak to the manager again, he laughed and said he'd figured I would ask that! Needless to say, I closed out my account and will never be shopping at any Best Buy again. Oh, and I found out that the lady who told me she was a store manager, was in fact not.
I took my laptop to the Legacy Store 2003 N Loop 1604 East for my laptop three weeks ago. It is still there. The number is 01082-974035867. I was having trouble getting it started. I had to order recovery discs for my Asus and did it immediately. Nothing yet. I feel like I am getting the run-around here because when I call to check nobody seems to know what is going on. I average about 15-20 minutes a hold. One guy call me Tuesday night and was very nice and said it could be ready this week Wednesday or Thursday.
Never heard back. Called today and after being on hold nearly 2o minutes someone said they would call me back. Getting someone to call back has been a problem, too, because I usually end up having to call back. I check the status on the website regularly and it is outdated. It still has they need to talk about something and I have already done that. I would appreciate some help on this because I do a lot of business with Best Buy, have bought all my computers, etc. This is getting ridiculous.
I took my computer in to Bust Buy Geek Squad at 5th Ave and 44th Street in NYC in late July because the touch pad on my laptop stopped working. The counter worked told me that the problem was serious but fixable and I needed to leave it for a week and purchase plan. Reluctantly I did. A week later I picked up the computer and extended the contract to three years to save money. When I checked the computer the touch pad still didn't work. Another worker came over and tapped the invisible button on the touch pad to turn it on. I didn't know it was there. I told the first worker and he shrugged and walked away. I was told to call the manager the next day to complain. I called all day but the manager didn't come in so I called the main number to cancel the entire transaction.
I was told that there would be no problem because it had just happened and I would get a refund. I called 3 weeks later and they can't find the information and nothing has been done. I consider this transaction a fraud from the start and I want the entire thing cancelled and my money back. If they think I will forget it and go away they have another think coming. I contacted the Credit Card company and reported a fraud but they can't do anything for 30 days. My next move will be to contact the State Attorney Generals office. Now I am finding that some important files are missing and others are duplicated filling up my drives. I don't know what happened to Best Buy because they used to be good. I would never use them again. I give the 0.
I went to the Best Buy in Niles Il. last night to return an unopened wirreless router with my receipt in hand. After speaking to a sales clerk and then the manager of the location I was informed that because I hadn't returned it within 30 days of original purchase(it was 34 days)there was nothing they could do! I would've even been happy with store credit! I will NEVER shop at Best Buy again seeing that they have such a policy. They have no problem taking your money but they will not stand behind it for more than 30 days! If I ran my business like this in these economicaly tough times, I would be out of business!!!!!
I bought a 40 inch lcd 1080 tv only two years ago from best buy, and it already has problems. When I turn it on the center of the screen is very dark, and it has horizontal lines moving throughout the entire screen. after about ten to twenty minutes it clears up, but that is unacceptable. I have a projection screen that is eight years old, and has about three times as many hours on it has no problem. The reason I spent the extra money to buy a samsung was because it was supposed to be the best buy, top of the line technology out there and I am very dissapointed that I have a two year old tv that does not work correctly.
Approximately 60 days ago I purchased a Netgear DGN 2200 DSL Modem/Router at the recommendation of the Best buy sales person. I didn't buy the most expensive nor the least expensive.Â I have a 7Meg DSL line from CenturyLink and I get 5.86 MBPS download and 0.03 upload... I contacted CenturyLink and they say it's good to the modem and that I should contact Netgear... I spoke to Netgear three times and can't get the speed increased and they (Netgear support) told me to take it back and get another Router/Modem...I contacted Best buy in Broomfield, Colorado and the customer service rep offered to "recycle" the Netgear DGN 2200 for me (no refund or credit) and sell me a new "ActionTec DSL Router/Modem...Thant scustomer service at it's best and will certainly make me want to go back again...
Best buy talked me into getting geek squad ins besided the one i had with virginmobile cause it benefit cause it covers any damage. Also talk me into getting screen shield cause with my insurance if i ever had to use warranty or upgrade the phone they will replace the shield at no cost. So when that day cane they told me i had to buy a new shield and instalation..wow they did run me good game to buy it the first time.then when i contact corp they say there sorry noffer a 20dollar gift card to replace the shield but leaving me still pay for installation.great way of still getting a great customer.look into my rewards zone account and see how i shop there.
I hope someone from best buy can find the time to return my email, because I would like to know how to fix this tv without spending a ton of money, because I already spent a lot to buy this one.
I PURCHASED A LG GAS RANGE FROM BEST BUY ABOUT 2 YEARS AGO. I WENT TO USE MY OVEN AND SUDDENLY SPOKE AND A FLAME WAS COMING OUT OF THE REAR OF THE OVEN.
WE CALLED BEST BUY (GEEK SQUAD) ABOUT THE PROBLEM. GEEK SQUAD SENT A REPAIRMAN, WHO ORDERED A PART AND MADE AN APPOINTMENT I WEEK LATER. THE SECOND REPAIRMAN ARRIVED A WEEK AFTER THE FIRST ONE AND INSTALLED THE PART. iT DID NOT WORK, FLAMES STILL COMING OUT OF THE STOVE. HE ORDERED MORE PARTS. A WEEK LATER ANOTHER REPAIRMAN ARRIVED. HE INSTALLED THE NEW PART. THEY DID NOT WORK. HE ORDERED MORE PARTS.
NOW A FOURTH REPAIRMAN HAD AN APPOINTMENT FOR 2/13/19. I RECEIVED A CALL FROM BEST BUY CONFIRMING THIS APOINTMENT AND A SO CALLED SUPERVISOR ALSO CALLED TO CONFIRM.
IT IS NOW 12:40PM AND NO REPAIRMAN.
I CALLED CUSTOMER SERVICE TO FIND OUT WHERE IS HE. THEY TOLD ME THE APPOINTMENT IS NOW FOR SATURDAY 2/16/19. NO ONE CALLED OR ANYTHING TO SET THIS NEW APPOINTMENT.
IN TALKING TO CUSTOMER SERVICE THEY TOLD ME THEY HAD TO ORDER NEW PARTS. I ASKED WHAT PARTS HAD TO BE ORDERED. THEY Said A FAN ASSEMBLY. IT WAS A LIE. THE FAN WAS HERE A WEEK AGO.
THIS IS THE 4TH TIME TRYING TO FIX MY STOVE. WITH IT IN NOT WORKING ORDER FOR OVER 30 DAYS.
I GUESS IF THIS REPAIRMAN CANNOT FIX IT HE WILL ORDER MORE PARTS.
MY EXPERIENCE RATING IS A QUARTER STAR AT BEST.
2-12-19 Went to your store in Snellville, Ga. to purchase TurboTax Deluxe. I asked Anthony for the downloadable version. He got the item from behind the counter and rang me up. When I got home I discovered that he had given me the disc instead. I returned and he said he didn't have the downloadable version. He started to process my return and called for an override. The manager who responded said since the seal on the package was broken he couldn't refund my purchase. Even with your employee admitting it was his mistake he said no. I told him I would guarantee him that it would be refunded if I had to contact corporate. He then told me I had threatened him but couldn't tell me how. I asked to speak to the store manager and was told no. He then said he would go see if he could do it. I waited 10 minutes for him to return and finally left. He never returned.
I asked 2 different employees if there was a local corporate office and they didn't think so nor did they know of a District Manager. This situation needs to be resolved and it was your employee's mistake
On December 15, 2018, I purchased a portable 26 lb ice maker for $99.99 as a Christmas present. The person I gave it to did not need it, and wished to have the money or store credit instead. Twice before individuals have tried to return the ice maker, but because it was not returned during the 30 day store policy time period, it was declined. Today I personally tried to return it, but received the same rejection due to store policy. I expressed my disappointment as I have been a long time loyal customer of Best Buy, as has my family. This is the first time we have ever tried to return something, and though the information is written on the receipt, I did not know about the unusual return policy (as standard practice from my experience is 90 day return policy.) I feel that if the return policy is only 4 weeks, that should be verbalized at time of purchase as not many people read details in their receipts. I asked that an exception be made in this case due to: 1) My family are long time loyal customers of Best Buy 2) The return policy is an unusual policy and we were not educated of this at time of purchase 3) We are not requesting a refund, but for store credit 4) We, as customers, are not habitual returners of product, and therefore, the oversight could be excused this one time.
The manager, Miranda, was professional and apologetic, but refused to make an exception for us. I told her that my family will not return to Best Buy as customers if we do not feel we are valued. Miranda verbalized understanding.
I am asking for approval for store credit, showing that a policy does not take precedence over the satisfaction of a loyal customer with the understanding that we now know the policy, and future late returns will not be accepted. Otherwise, as explained to the manager, my family will not return to Best Buy, choosing to patronize a business that shows they value our business.
Thank you for the consideration to a mutually beneficial resolution;
458 220 8624
BEST BUY #2517
2370 POPLAR DRIVE
MEDFORD, OR 97504
I have always had good service when patronizing your store in Charlottesville, Va. The people are friendly, courteous and professional. No complaints there. I have purchased computers, TV's and other items with no issues. In the past I have also returned TV's, VCR/DVD units and such and was not charged when returned to this location for recycling. Recently I purchased a TV/DVD combo unit to replace an older TV and stand along VCR/DVD player which I returned for recycling. This time I was charged a $25.00 fee to have it recycled. When I was told I would have to pay this I asked the associate why did I have to pay to have it recycled and she said it was store policy which I informed her I had not had to do it in the past. I then told her where is the incentive to recycle these items if you have to pay to do it. No response. My feelings are if you are going to charge me to purchase a new item and then charge me to recycle the older unit, I will just shop at your competitors and take the old units to the dump. At least I can take a whole truck load of junk to the landfill for a whole lot cheaper. I am requesting you reconsider your policy on charging to recycle and it would be most appreciated if you would send me a $25.00 gift card for free to replace what you charged me on my last visit. Thanks.
I have an issue with the printer ink replenishment program. I have an Epson XP 6000. Mine has run very low on black, and is getting low on magenta. It did what it was supposed to do with ordering replacements. The magenta order went through fine and I received that one today. The black ink was "unable to be fulfilled" I still don't understand why. I have called Best Buy support and talked to 8 different people there. Was referred to Epson, where I talked to 2 there (lost the call once there), and was referred back to Best Buy. After 9 more people and still no help so far, lost connection again. I seem unable to see if I am able to get any other color then magenta in auto replenishment. I keep cycling through the pages over and over and find no answers, and those that I have talked to have no answers either. I finally tried cancelling the replenishment and now cannot get back into it no matter what I try. I have spent 3 hours trying to get this resolved and have gotten nowhere. Can anyone help me with this? At this point I am extremely angry unhappy with this replenishment program that should be saving me money and time!
I have a Best buy receipt with this content:
81131 GSP 4YR* CP
GSP 4YR* CPU/MON CL
EXP DATE 05/04/2019 $299.99
This Geek Squad Protection was for 1 DELL Computer Tower X8700-3131B bought on 05/04/2015 = $899.99
I would like to know if this computer is covered for Antivirus Infection until 05/04/2019 when this GSP 4YR* CPU/MON CL will expire.
Thank you for your prompt response,
I writing to inform you of the horrible GEEK Squad service I have received from Best Buy. In December of 2018 I called bestbuy to schedule my machine to be serviced due to my machine not draining the clothes, the person who is scheduling the appointment takes all my information and we schedule an appointment for Friday January 4th 2019.
First attempt to get my machine serviced:
On January 4th 2019 before the person who is scheduled to service my machine arrives at my house, he contacted he and stated that he is 10 minutes away and than proceeded to ask what service is needed. I explained to the person on the phone that my machine is not draining, he replied that he is a delivery guy. My response to him was did he not realize before he made his way to my house that he had nothing to delivery . So bestbuy caused me to miss a day of work for nothing. I called bestbuy to reschedule for another day to have my machine serviced.
Second attempt to get my machine serviced :
On January 11th one of Best Buy’s geek squad members James contacted me prior to arriving at my house, and inquired about what service was needed, I explained to James that my machine is not draining and before he arrived at my house he was able to tell me he would possibly need a water pump for my machine. James arrives at my house in 5-7 minutes tells me the machine will need a new water pump and theres nothing to be done today and they would have to order that piece. This is the second day of work Best Buy has wasted of mine to not service my machine so now I missed two days of work to still hav nothing done.
Before James left I asked for his managers number. I spoke with the manager and explained to the manager the horrible service I have been receiving with Best Buy and he told me he would over night the the piece that way my machine can get service as soon as possible which means me missing another day of work. This was Friday January 11th the manager promised to over night the piece. The piece was never overnighted my machine has still not been serviced.
I did not bother to contact Best on Monday January 14th 2019 I was giving them time to contact me regarding the piece.The piece was never overnighted my machine has still not been serviced.
January 15th 2019 - I contacted both James (geek squad member ) and garon forester ( manager ) and not response
January 16th 2019 - I contacted both James (geek squad member ) and garon forester ( manager) finally I was able to get through to the manager who pretended he had no idea what was going on. He never took my name nor number but claimed he was going to follow up.
So I am reaching out to corporate. I spoke with Linda from the corporate office who said she will follow up.
Linda still has not followed up with me. Linda has tried to contact James and his manager no response, so unprofessional.
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. I WOULD NEVER RECOMMEND ANYONE TO PURCHASE FROM BEST BUY THE WAY THEY TREAT CUSTOMERS IS HORRIBLE.
James (geek squad member 347) 909-9365.
James (manager) (917) 648-1285
Linda (612) 292-0916
Miguel from the 86th street store in Manhattan,NY is horrible.
OVERALL BEST BUY SERVICE IS HORRIBLE WHEN IT COMES TO HELPING CUSTOMERS 2 MONTHS AND I STILL DONT HAVE A WORKING WASHING MACHINE EVEN THOUGH I PURCHASED THE PROTECTION PLAN...
YOU CALL CUSTOMER SERVICE THEY DONT EVEN SPEAK ENGLISH. THEN YOU TELL ONE REPRESENTIVE YOUR ISSUE THEY TRANSFER YOU TO SOMEONE ELSE THAT PERSON TRANSFERS YOU TO SOMEONE ELSE TO TELL THE NEXT PERSON AND TO JUST TO KEEP GETTING TRANSFERRED AROUND JUST TO STILL NOT HAVE YOUR QUESTION ANSWRED. Horrible
Best Buy FU my refrigator order and deliveried the wrong one and after I confirmed with the sales person the proper meausrements needed. Now I have been out of a refrigator for a week and this is the worse service I ever got from Best Buy. They suck!
On 2 February I went into Best Buy (8210 Agora Pkwy
Selma, TX 78154) to purchase a new TV to replace the one broken in my move. I went in for an $800 TV and walked out with a $3100 bill but Briana the sales person that helped me was super knowledgeable and for once I actually felt like I was talking to someone in Best Buy that knew the area she was working in. I could not have been happier with my purchase until I was walking out the store.
When I went to walk out the store the alarm went off and I didn’t think twice about turning around because it’s an electronic store and there was probably a sensor on one of the products I had in the bag. In the bag was an HDMI cord and the kit to move the electrical sockets when they mount the TV. When I got to the man at the door he takes the bag and says “it can’t be what’s in the bag go back through without the bag” it took me a few seconds but I realized this man was indicating I was stealing something. I got so mad I just left because if I had said anything at that time it would not have been nice. I believed he realized what he said and instantly scanned the product which was the problem.
I went to go get the truck to pick up my 65 in TV and sound bar and when I came back I was standing at store pick up watching him because I was still very angry and wanted to go say something but I know myself and it would have been a scene. Two black men was walking out and the sensor went off and he checked them before the bag.
I am not sure what type of training the Best Buy employee get when they are door monitors but the man that was there around 1:30pm that day need additional training. A great buying experience was reined by one obvious untrained or prejudice employee.
I spent time with a sales associate at my local Best Buy (Clackamas, Oregon) to purchase a new iPad. I reviewed how to use the pencil with him, debated about other models, and went ahead and bought the 11.5 iPad Pro, plus asked the salesman for the Bluetooth keyboard/cover. Turns out you didn't have it. Finally had him find a case that he showed me had a special area for the pencil. Got home and opened the box and there was no pencil. I called, three times to speak with the salesman. No answer. Finally spoke with another sales person who got ahold of him and was told there was some mistake, to come on in a get it fixed. Once more I drove back where I was told the pencil was sold separately. No where did it say that, and I was not told that, despite the fact that the pencil on the two floor models were attached to the iPads, and as you walk in the door you're greeted by a large poster for iPad showing the pencil. I asked for the manager who came and found at the far end of the table a small sign listing all the benefits and wonders of the iPad, at the very bottom of which, in 6-point type was a paragraph in which was buried the statement that the pencil is sold separately. Really? It's attached the model I'm buying, touted in a large floor poster as I walked in, I'm given a demonstration of how to use it, sold a case to hold it, and made a second trip after calling to discover it is sold separately? I returned the iPad, angry, and now must make yet a third and my last trip to Best Buy to return the other assessors I purchased, (HDMI connector and case, that guess what, holds the pencil that doesn't exist).
I have been a loyal customer for years, purchased loads of things from you such as appliances, computers, equipment, etc., and this will be my last purchase. It should clearly state on the table at the iPad models that the pencil is not included, despite being attached. I should have been told that as I was purchasing the product an the case to hold a pencil that was not included, and at the very least, I should have been informed of all of this when I called and spoke with your customer service, rather than having to make a second, and then a third trip to the store.
Yes, I feel really put upon, and I'm not happy.
I purchased a refridgerator at your Nanimo bc location In mid December and received shipment In late January. The freezer unit Is icing up so I contacted best buy In nanimo and spoke with four different reps and got four different return policies. First they told me they would just come and get the fridge and replace It with a new one, They then phoned back and told us we would have to wait two months for a replacement. I then asked for my money back and told me that would be no problem they would come and get the fridge and I could go instore to get my money back. They then phoned back and told us they cant do that and we would have to wait for the replacement.
NOT ONCE DID ANYONE APOLOGIZE FOR THE INCONVIENECE AND A S MATTER OF FACT YOUR MANAGER LYLE WAS VERY RUDE AND MOUTHY. They told us they would phone with a date on the replacement that was three hours ago and nothing. I realize you no longer want to do business with us but playing these games Is very unproffesional. We expect prompt and curtious service!
I have, in the past, purchased TV's and computer components along with having your tech support repair my pc and all experiences were great. I have also turned in items for recycling in the past and on those occasions did it for free. I recently purchased a TV/DVD unit to replace an old TV and stand alone VCR/DVD player. This time when I took it to your store in Charlottesville, VA they charged me $25 to recycle it. I personally do not think this if good customer service especially since I bought the replacement for these units from you. I asked the employee where is the incentive to recycle if I have to pay to turn items in especially since I had bought a new device from them and she didn't make any comment. If you are going to charge me to recycle old devices after purchasing a replacement item, I will consider buying items from some place else. At least when I take an old device to the landfill it's cheaper to dispose of it.
They don’t really give a military discount. Went into the store, my son showed his ID and they balked. Excuse, we don’t do that here. Do yourself a favor, but from Amazon or somewhere else. Feels like just another scam. $2000 computer
Best Buy ripped me off 600$. My family bought a television from Best Buy in Wilkes Barre Pa. We went to pick up our TV and all was fine, the workers at Best buy loaded my new 65" TV in our truck, ...its snug as a bug, fits perfectly in the back of the truck. We get home and take our old entertainment system down, we proceed to pull the TV out of the truck with absolute care for new item. I myself open the box and remove the foam over it. Before I pull the television out of the box, I see a huge crack in my TV, my brand new TV. It looks as if it was hit with a hammer. I call Best buy instantly where they tell me "Come on up to exchange it." No issue right? Wrong! My husband rushes to best buy because they close in 30 minutes and we need the TV. We live 24 mins away. He gets there and suddenly there is a problem, first Kyle the sales manager says he can not replace the TV because the box is not damaged, there for he is implying I took it out a dropped it, when confronted about the accusations, he denied it and says "That's not what I'm saying." My husband then says, "look bud, the TV never even left the box. I would not make this up. " In the meantime I'm calling the store because I'm livid. He gets on the phone with me, I explain the situation again. He tells me it's a LG issue and I have to contact the factory if it came that way? What? I just got this TV 45 minutes ago!!!! As all this is happening. Kyle wants to go home. He began closing the gates half way and his employees are putting on thier coats rushing Carl to "TAKE HOME THE BROKEN TELEVISION HOME!" is this a joke? He leaves after some heated words and left the TV there, comes home, he then calls corporate where they tell us they can not override a store decision and to talk to the GM, he should give us a TV and if it were up to them we would already have one. We figured we would give it a chance and sleep on it. The next day I call the GM of Best Buy, where he tells be the Kyle lied! He said he saw my husband repeatedly slamming the truck door on our new TV. Would the box not be damaged if this happened? I would love to see this footage. The TV I got at Walmart today fit perfect, same size and all. The manager lied, flat out. I have no reason to make this up. It is not a money issue. I spent 200 extra on another TV where I got good customer service. Best buy can keep the broken TV. Kyle the sales manager has it. Kyle was trying to save his but and covering up for selling me a broken TV. I am so disgusted and will never shop at best buy again. I spent another 800$ at Walmart on a new TV today. They will get my business. You can keep your broken TV best buy. I have disputed the charges and if I win, you will lose put on 1200, the broken TV you tried to sell me and the 600 I would have spent. This was the worst experience I have ever had at a store.
My daughter loss her sim card tray. I called the store in Valdosta Ga to inquire if they carry them. They told me yes, tray and card for 9 bucks. Husband and daughter went down. They took the sim card they got from verizon to show the size. The lady that helped them said that she cant handle that sim card and conversation ended there. Husband told her he needed the tray. Not impressed with the customer service received. All she needed to do is ask a few questions.
I called Best Buy at 7:35pm a Black Sounding Female answered the Phone and would not assist me in making a order. After the second call see put me on hold for One and half hours refusing to give me a associate, it just played music and then a statement would come up. I notified customer service on another phone where she listen toi the Best Buy recording, I wasted 1 and a half hours on this employee lack of customer care. I would like to have someone call me in reference to this Gerald Soper 903-244-9532 I bought a item for $450.00 without getting advise from any Best Buy Employee.
Went into store #582 on 1/28/2019 Wanted to know why I was told the plan I had purchased 12/27/2017 was for two years. So why did Best buy go into my Discover credit card and take out $215.99. I was informed by person in service that I had call 1-888-237-8289 because they don,t handle that at store. called that number and spoke to Riz a Geek squad agent, she informed me the plan was only for a year Iinformed her that when I brought my Laptop I was informed By Stephen M That plan was for 2 yrs, I also informed her that I gave no one at Best Buy permission to go into my Discover acct. she informed me that only 197.99 would go back on my card. Iinformed her I wanted 215.99 to go back on my account.Because I did not give anyone permission to go my account that I paid for my Laptop with.. I informed her that I wanted to file a complaint against Stephen M and Best Buy. She told me I had to call Corporate office to file a complaint gave me # 612-291-1000 I called that number spoke to R J . He told me I Had to go back to store to talk to manager . I informed that I went to store and was given number to call. He stated their was nothing he could do for me he handles account that are ordered on line . I request for supervisor or someone to call me back.He stated his boss did not call customers back. I was on phone with 2 people from Best Buy for 11/2 hr still have not gotten a returned call
7601 Penn Ave S,
Richfield, MN 55423
Re: Return w/o Receipt
I am reaching out to let someone know about the most unpleasant experience that I have ever had as store number #292.on January 26th of 2019 approximately 3:00pm. I presented to the Customer service desk with my ink cartridge all I needed to do was exchange it for the right number. I got the wrong number, I bought 61 and I needed a 63. Once I preceded to customer service desk and was asked if I had the receipt I told her that I did not and she said that she needed the receipt and the only way she could return it is if it's in the system under my phone number, so she checked to see if it was in there under my phone number it was not .that is the store way of tracking customers receipt by asking their phone number ,he asked for my phone number but did not put it in the system, she was not able to locate the transaction.. She then explained to me that she would have to give me an in-store credit but only for the price of the item and not the sales tax, which was ($1.45).She then swiped the in-store credit card for a $19.99 and then made me give her a $1.45 for the tax in order for me to exchange my ink cartridge. I explained to her that I've never heard of anything like this before. I also explained to her if her employee had it done his job and put my phone number in the system she would be able to locate the transaction even though I did not have my receipt .I left the store I went to my car I look for the receipt and I found it the receipt was a little torn but the numbers and the date need it where on there. So I went back into the store and I gave her the receipt and I asked her if she could scan it in to give me my $ 1.45 back, she didn't Spider-Man she could not really read the numbers but they were clear on there as you can see attached to this email I did take a picture of the receipt that I brought back to her, she then had me waiting at the Customer Service desk for another 10 minutes as she went to go and talk to another manager and then came back and said that she would have to make other transactions in order to give me my money back.. I told her I cannot believe a manager is putting a customer through all of this just for $1.45.it doesn't really work like that, customer service is number one and I don't feel like I was treated properly or fairly and that I was being discriminated against..
Also by the looks of your website, Best Buys’ overall rating is (2.0). I guess that does not bother you that you have a “POOR” rating with customers!
I will wait for your response and I appreciate your attention to this matter..
Marla D. Glover
the first dishwasher did not fit after they refused to look at our measurements! it was a borsh or something like that so they put ours back in said it not their fault it is not adjustable-back to the store bought a kitchen aid it was replacing a kitchen aid. more waiting- an 700 or 800 dollar purchase- this one rattles everytime you start it and while it runs it is so loud you can hear it upstairs in our bedroom easily over the tv! They came back today said without checking it or looking at it that after hearing it only that it is so powerful it rattles the pipes -really- the store manager gave me abunch of baloney- the second and third call to corporate got me the company that makes it to laff at me for the explanation- said they never heard such a thing but offered to send someone at OUR EXPENSE!!! to look at it - its brand new-so you have lost us as customers because we are not stupid- our children- relatives anyone else we can get to listen- you will lose like the 7 or 8 hundred we have lost over this-not to mention two tries at the store two deliveries of machines- bad install 2 to 3 hours on the phone trying to get help- maybe I will call the local tv help departments where they will put it on the news section about local store problems to get even for all my trouble!!!!!!!
went into store #582 0n 1/28/2019 wanted to know why I was told that the plan that I had purchased 12/27/2017 was for 2yrs so Why did Best Buy go into my credit card and take out $215.99 .I was informed by service dept that I had to call 1-888-237-8289 because they didn,t handle that in store.Went home called that # spoke to Riz she informed me the plan was only for a year I told her when I brought the Laptop I was informed by Stephen M THAT PLAN WAS FOR 2YR NOT ONE..And I never gave Best Buy permission to go into my credit card account and take out money. She informed me that plan would be canceled and part of my money would be refuned.I informed her that I wanted all me money put back on my credit card. informed her I wanted to File Complaint against Stephen M and Best Buy .She told me That I had to call Corporate Office to file complaint she gave me #612-291-1000 . I spoke to RJ at that #he informed me that their was nothing he could do for me to go back to store I informed him that is what I did first. I asked him to have someone call me back he stated their was no one to call me back.. I told him I was going to file complaint with better business buearu.Iwas on phone with these 2 people for over 1hour . Have not gotten call back
7601 Penn Ave S,
Richfield, MN 55423
Re: Return w/o Receipt
I am reaching out to let someone know about the most unpleasant experience that I've ever had as store number #292.on January 26th of 2019 approximately 3:00pm. I presented to the Customer service desk with my ink cartridge all I needed to do was exchange it for the right number. I got the wrong number, I bought 61 and I needed a 63. Once I preceded to customer service desk and was asked if I had the receipt I told her that I did not and she said that she needed the receipt and the only way she could return it is if it's in the system under my phone number, so she checked to see if it was in there under my phone number it was not .that is the store way of tracking customers receipt by asking their phone number ,he asked for my phone number but did not put it in the system, she was not able to locate the transaction.. She then explained to me that she would have to give me an in-store credit but only for the price of the item and not the sales tax, which was ($1.45).She then swiped the in-store credit card for a $19.99 and then made me give her a $1.45 for the tax in order for me to exchange my ink cartridge. I explained to her that I've never heard of anything like this before. I also explained to her if her employee had it done his job and put my phone number in the system she would be able to locate the transaction even though I did not have my receipt .I left the store I went to my car I look for the receipt and I found it the receipt was a little torn but the numbers and the date need it where on there. So I went back into the store and I gave her the receipt and I asked her if she could scan it in to give me my $ 1.45 back, she didn't Spider-Man she could not really read the numbers but they were clear on there as you can see attached to this email I did take a picture of the receipt that I brought back to her, she then had me waiting at the Customer Service desk for another 10 minutes as she went to go and talk to another manager and then came back and said that she would have to make other transactions in order to give me my money back.. I told her I cannot believe a manager is putting a customer through all of this just for $1.45.it doesn't really work like that, customer service is number one and I don't feel like I was treated properly or fairly and that I was being discriminated against..
Also by the looks of your website, Best Buys’ overall rating is (2.0). I guess that does not bother you that you have a “POOR” rating with customers!
I will wait for your response and I appreciate your attention to this matter..
Marla D. Glover
Had bought computer from Best Buy and it is still under warranty called geek squad to look at computer after having a few problems with it and the last time I called them to look at my computer on they said as long as I was hocked to my rauter they could not help me again because I would have the same problem again so the next time I try’s to use my computer it had locked me out, so I had to take it back to store and a few days later I was notified that my Bois password had been changed and locked me out. I have now been given my computer back because the store says it can’t be fixed, so what good did It do me to buy a computer at Best Buy and go as for as buying a warranty. I’m just out a lot of money and nobody’s cares that I don’t have a computer that I can use and still have warranty with them LOL shame on me for trusting Best Buy and Geek Squad . I even spoke with the manager that was a joke to.
I attempted to get the receptionist on the phone at your Puyallup Washington store on South Hill to allow me to speak with a computer person in that department but she refused and would not let me speak to anyone but herself stating that she worked all over the store and new everything. Fine, I asked her my question and she had no answer. She would not transfer me to the computer section, so, I quit. I have had it with your stores politics and terrible service. Even though I have had an account at your store for a few years now, I am done with you; I called your credit card company and closed my account. I will not be returning to your store. Period. In addition, since I am a member of many fraternal groups within the confines of the USA I will endeavor to contact them all and allow them an understanding that your Australian based firm refuses to even attempt to work with Americans and suggest they do business elsewhere.
I was informed today that your return policy for an item that I purchased during the holiday cant be returned (unopened) nor can I receive store credit. This wasn't told to me when I purchased the item. We have spent 10's of thousands of dollars there over the last few years. 5 TV's, Computers, Watches, gaming systems the list goes on and on. The staff was beyond rude and when I asked for a manager to speak with they told me he didn't speak with anyone. I then called the office and spoke with a woman who basically told me the buck stopped with her and I didn't need to talk to her manager. This all over a $99.00 headphone. I would love to actually hear from someone on this matter. If this is the type of service you are starting we wont be back. FYI- we originally went into the store to purchase our son a new tv for his new home. My number is 937-604-3884.
Went to the Riverbank, CA store this morning to buy several USB cables and wanted to pay. I was told that the only register open was at Customer Service. I got in line but left without paying after 5 minutes since both representatives were working on complex issues. Come on, guys. It was 11 AM on a Monday. You've got sales people all over to answer questions, but only 2 people handling all the customer support issues as well as manning the registers? I try to buy local but you turn it into an unpleasant shopping experience. I'm ordering the cables on Amazon. BTW, I would have given you 0 stars had it been an option.
i was shopping at the curtner st plant location of the best buy store the manger and i never so eye to eye that afternoon the manager and i exchanged words with one another then he told me that he did not want to see my FAGGOT AS IN HIS STORE AGAIN i said you cant do that he told will just have to see if i can do that HE REALLY HURT MY FEELINGS AS AN ELLIOT MEMBER OF BEST BUY. please contact me right away befor i do something like call the news and report this manager to channel 7 or 5 and or 2 news
SINCRLY YOUR Huey Napier
I ordered an installation for a wall-mounted TV. The Geek Squad person didn't show up during the designated time, and they never called me to say they were late. I had to call Best Buy to see what happened during which I had to hold for over 30 minutes before anyone answered. The Geek Squad person then called me and said they would be over an hour late, and that they were late because they were picking up my TV from the store (I already had the TV at my house). The overall customer service experience was so poor which is really frustrating when you've spent a lot of money. I also took off of work when I don't have much time to take, so very disrespectful and unprofessional.
On Black Friday 11/2018, I went to Best Buy to buy a set of AirPod at $180, but they didn't have them in stock and they said they will ship the to my house. Then a few days later the provided a USPS tracking number, and I waited, and waited, and waited, and NO AirPods ever arrived. Checking out the USPS website with the tracking number, which said it received the electronic information from Best Buy, which assigned a tracking number but nothing was shipped. Came into the local Best Buy store to cancel the order to get my money back, but then the customer service people there said I need to call their toll free number to have the order cancel and they can't cancel the order from their store. Kept calling the number they provided, but they kept saying we will ship them to you, wait a couple of week. We're talking about over a month later (today is 1/15/19), and I finally came back to the store demanding to cancel the order and a refund. But NO, they gave me another number to call and they finally issued a cancellation case number, which I will have to call back 3 days later to follow up on. Damn, this is ridiculous, over a month later and approaching 2 months, no AirPods and no refund. NEVER EVER buy anything from them if they don't have it in their store., or you will be very sorry and waste a lot of time trying to get your money back.
I was in the niagrafalls blvd store on sat. past. I walked around looking for a item [n the 26 mins not one may I help you find something. although several blue shirted employes walked by yapping with other not one stoped to ask did I need help. these people walked back to front side to side laughing with one another but never stoped for me the coustmer.as it was 7:45 maybe they were all getting off work. finaly a guy stoped by where I had been standing at a display for 12 min asked to help me and sold me the 250 dollor item in the case that I had been standing in front of for the past 12 min .maybe it is not brst buys policy to ask the consumer about help but as there were more employes than consumers I would have thought else wise
Trying to get a dishwasher installed. They give you a time frame of 12 to 6 My wife happens to call to see if we’re in the list. The girls says no. We received an e mail the day before saying they will be out. The employee calls back and says of ok you are on the list. 10 minutes later. They won’t be coming out. The truck broke down. No call back. Nothing. What a joke of a system. I want someone to install the dishwasher. I don’t need a truck. Very unhappy.
Riverdale Utah bestbuy
I spend around $700 recently at bestbuy within the month. $515 for 50" flatscreen tv. $80 gaming mouse. $70 for a logitech g633 gaming headset($40 off)(down from $110
(I can provide all of the receipts for proof)
I noticed the better version of the logitech (G933) for $100 with $50 (down from $150) but i chose the g633
On the last day of return the g633 headset completely broke, my girlfriend noticed noises com ik ng from it during play that i could not hear and then the lights went out and it never worked.
I took back on the same day and was seeing about upgrading to the g933.
Since i bought during christmas i wanted the store sales rep manager Scott to make the price similar to the christmas sale of the other headset so i could upgrade.
Scott would only price match amazon and take off an addition $3 which would make the difference $85 where the sales should be $50 difference.. i wanted to pay at max $60
He would not budge and i was furious at how little he would help though i had spent so much at bestbuy. Both of the headsets were on sale when i bought then and the one i bought simple broke with no type of miss use. I was sold a faulty headset and treated unfairly.
Though i spent around $700 i saw little leeway in return with anything.
Very poor customer satisfaction.
Scott should be demoted.
Open box items listed for sale yet when I attempt to purchase, the item does not exist. I have talked with: Customer service, Sales and Management to no avail. Nobody is interested in helping me but a discontinued item for less money. I spent two days of effort and yet no one is willing to help. Only explanations of what I am doing wrong or ?
On 7/7/18 I took my laptop in to geek squad for repair problem that I was informed they could fix, however when I got home the problem re-occurred
but due to the fact I had to leave town I put my laptop in storage until I returned. My problem is they did not fix it at the time I had their protection plan which has since expired. I took it in asking if they tell why this problem has re-occurred they informed that they could but I would have to pay them $299 for diagnostic testing. I do not believe this is right since they didn't repair it in the beginning. Below is a copy of the message I get I open up and try to sign on [ Enter Administrator Password or Power On Password] I bought this laptop at Best buy and I never had a n Administrator password.
I bought nest thermostat from Best Buy. I notices a week latter amazon had the exact nest thermostat for $30 cheaper and also free shipping. I contacted Best Buy and they said they will not price match with amazon. So, why do they say they price match when they don’t????
there should be no reason why I cant dial directly to the store and speak to a live agent. If best buy is to cheap or become complacent with customer services then the hell with ever using the store again.
I bought a refrigerator from Best Buy in January of 2018. Upon delivery my hardwood floors were damaged along with my front porch. I have made a claim with your company as well as your delivery company. I have spoken with them several times, they actually sent someone out to look at the damage. I sent them an estimate like they requested, since then no one will call me back. This has been an ongoing problem for 1 year now. I need help with my damaged floors. There is no reason at all for your paying customer to be put off for 1 calendar year to get something taken care of that your delivery company damaged. Unacceptable!
Dear Best Buy,
On Sunday, November 10, 2018, I purchased a Verizon Samsung Galaxy S9 Coral Blue phone for $792 (#355028092096678), from your Monroe, New York location. In less than 30 days the phone began to malfunction by freezing and re-starting on numerous times.
On December 9th, I went to the Middletown, New York, Best Buy location and informed the sales consultant Shakiya Bates of my issue, and she instructed me to go to a Verizon store because Best Buy’s store policy will only exchange the phone if it is within less than ten days. I went to Verizon and they informed me that they could not assist me since I purchased the phone from a different dealer. I immediately called Shakiya Bates and after being on the phone for nearly one hour the Best Buy Mobile manage spoke with me and suggested that I go to their Monroe, New York location and lease a cellphone so that I would not be without a phone, and to ship my phone to their repair center.
This is an outrage! I just received the first payment for the new phone, and it is malfunctioning, and the only solution that the Best Buy’s manager had was to ante up additional funds to lease a phone so that I can mail the new phone to their repair shop. Does this make sense to anyone? I do not have that type of money and no one should have to automatically put a warranty on a brand new phone it should work for at least a year without problems. My request at this time is for a new cell phone, and no I do not have the original box; nor do I want a refurbish cell phone which I could have originally purchased for under $300.
Your attention to this issue is most appreciated.
Tonya R. Florestal
Good afternoon, let me first start off by saying I have been a loyal BestBuy customer for over 15 years so I was shocked about my last order. Mind you, I had just spent$1,400 on a computer a few weeks ago.
I decided to purchase my wife a Fossil - Gen 4 Venture HR Smartwatch 40mm Stainless Steel - Rose Gold with Blush Leather Strap for Christmas. Below are images of how my item arrived. No manufacture packaging just the watch with bubble wrap. This is highly unacceptable. So I called BestBuy and the representative told me the BestBuy in Rockaway NJ will have one available on 12/22/2018 you can exchange your product there, she gave me the case # 221828656.
I called BestBuy and spoke with Onika who confirmed there is no knowledge of the Rockaway BestBuy receiving any new watches this weekend. So not only do I not have my item, but the rep I spoke to gave me false information. I decided to write you an email before I got on social media and complained because everyone deserves a fair chance to make things right.
Oneka and Mike who is the manager at BestBuy Rockaway tried everything in their power to help me which I truly appreciate because it’s not their fault.
I look forward to hearing from you with a resolution to resolve this. In the meantime, Mike suggested I purchase a new one and I can come to the Rockaway BestBuy to bring the original one back and credit my account.
Now my wife will not get her gift on Christmas and this is unusual for BestBuy to provide really bad customer service. I have been a customer for a very long time. I have a Bestbuy Credit Card and I am part of your rewards program.
I expect to hear a response within the next 5 business days. Thank you for taking time out to read my email. I have also attached print out of my recent purchases.
We went to the Best Buy on Lafayette Rd in Indianapolis interested in maybe purchasing a smart tv. We talked to their "specialist" in that department named Moniqa or something similar When she was explaining things about firesticks and what they did, we had trouble understanding what she was saying. When we asked her some more similar questions, she became frustrated that we didn't understand what she was saying and was noticeably rude. After the second or third time of asking her to explain it again, she simply looked at us and WALKED AWAY! She never came back nor did she try to find anyone else who could maybe explain things to us more clearly! We are senior citizens (barely) and have worked in customer service for many years. This type of behavior for a sales rep in completely unacceptable. We left the store and we will not be shopping there again. I don't hold Best Buy responsible for her poor attitude, but I thought you should be made aware of it. I am sure we are not the only ones she has gotten frustrated with.
On December 12,2018 I purchased a replacement fob for a viper remote car starter at Best Buy at the store located on south Randall Road in Geneva Illinois and at that time arranged to have a technician program it ( by the way it was for my daughter's car which she lives out of state and the store mentioned above installed the complete unit in December of 2016) So as I said I arranged to have the same store program a new fob in which the original two(2) were misplaced by my daughter anyway my daughter came home for the Christmas holiday and on Saturday December 22 at 11:30 am my appointment was to be and when I arrived the technician looked at what I purchased and with no research said it would not work with the unit I had in the car. So I left went around to the front of the store with the intension to return the product but before I did I made a phone call to another business that sold the same units they told me after I gave them the information on the packaging that it would indeed work. So I went into the store to make a complaint to the manager he told me after I shared all the above information that I was still in my appointment window of time to go back to the installation bay and it would be taken care of and I asked him if he would go speak to the technician so there would not be any problems, and he did (so he said) I went out back the technician did not open the door for me and when he did closed it before I could even speak to him this went on for approximately 10 minutes so I left went elsewhere So I'm writing this to you to express my displeasure with the best buy Geneva Illinois their automobile installation services
I had a Viper auto remote start that your store in Geneva Illinois installed in December of 2016 the technician at that time did a great job. Now fast forward two years later I needed a new fob for the current remote to be paired because the other two were lost, ok so I purchased the new fob made an appointment for the pairing to be done went to the store the technician just looked at the new fob and said it won't work (wrong one) I would have to contact Viper. This technician didn't bother to even help me so I went to get my money back (but before) I made anther call to another business that sold and installed this type of unit they told me no problem it could be done so I went to the store talked to a store manager told him about my experience he said go back to the service area, I told him to please speak to the technician first which he did then came out told me to drive around I did the technician opened the door saw me and quickly closed the door totally ignored me this went on for approx. 20 minutes I left went to the other store and in 30 seconds they had it paired (go figure)
I will not refer anyone to the Geneva Illinois best buy for any install
I went to Best Buy in Hyannis, MA. to buy an Apple phone, today, December 30th. There were 2 people working. One man was busy with a customer and the other employee was just sitting there doing nothing.
I looked at the phones and the carriers, then stood there in front of her, the employee said nothing, I thought she was busy. Then more folks started to come in and needed help. I knew I needed some time for by purchase.
Just left, knew I would not get any service. Told the manager, he needed more help. He asked me if I wanted to make an appointment. I did not realize I had to make an appt to buy a apple phone.
Had a wonderful experience at your store in Holyoke MA. They helped so much and after we purchased the computer, then we made appts for follow up to transfer our data. I know I am 60 yrs old, but please help me get the correct phone. Thank you
I have been paying for yearly geek squad support and we spent over 2000.00 this Christmas at best buy however I had a laptop that needed the battery replaced. I went in and was told I could not leave the laptop or order a replacement without a geek support appointment in an hour or so. They do not carry batteries in store and apparently customer service is incapable of writing down the type of laptop or keeping it to give to the geek squad later. I left and went to batteries plus and was able to purchase the battery and it is now replaced so why am I paying a couple hundred a year for support??? I do not intend to renew support for geek squad or the 5 anti virus programs.
Have since read many complaints about Best Buy from other consumers. Wish I had read them first. This will be the last time we order from them.
Our stove went out Christmas Eve (not their fault); went on Best Buy on-line to see what was available and how soon it would be delivered. Ordered a GE range (Which website assured us was available), scheduled delivery appointment for Dec 26, 2018 between 1:00 and 5:00pm. Received at least 6 emails and 2 phone calls assuring us of our delivery appointment day and time frame. The morning of scheduled delivery, service man calls to say the store does not have the range - call them to reschedule. Called the store, told "sorry for the inconvenience," but the stove is on back order, could schedule an appointment for Jan 1st. How ridiculous! Delivery on a holiday? Jordan, your customer service representative got upset, said not her fault, after all we did not come into the store to order. What kind of service is this? The website is not given correct info? Called customer service, spoke with 4 different representatives, each saying, "Sorry for any inconvenience," given 4 different delivery dates, Jan 8, 9, 11 and 13, ( a Sunday?) 2019. Told it would take 24 to 48 hours to speak to a supervisor who might be able to offer us a different model for the same price with an earlier delivery date. No way to run a business. Many other stores around that we will use in the future. FYI, that same model GE range was installed yesterday by Lowes for the same price. Best Buy needs lots of help, but we aren't waiting around for that to happen.
I'm using this forum because you obviously have more complaints than commendations and that is a terrible thing for any large size business.
I only hope that someone intelligent reads this and passes it along to the proper authorities.
I DON'T HAVE A COMPLAINT.
I WANT TO COMMEND ONE OF YOUR EMPLOYEES FOR HIS EXCELLENCE IN HANDLING A MATTER I HAD TODAY AT YOUR CUSTOMER SERVICE DEPARTMENT AT THE DAYTONA BEACH, FL LOCATION.
I PURCHASED A LG 50" TV THE OTHER DAY WITH THE INSURANCE POLICY. I DECIDED I DID NOT WANT THE POLICY COVERAGE AND WANTED TO TAKE ADVANTAGE OF YOUR 6 MONTH PAYMENT PROGRAM.
THE EMPLOYEE'S NAME IS ERIC WHO HELPED ME THROUGH EVERYTHING AND HE WAS EXCELLENT BECAUSE I HAD TO RENEW MY BB CARD, REFUND THE ENTIRE AMOUNT TO MY VISA CARD AND THEN SET UP THE 6 MONTH PAYMENT PROGRAM ON THE BB CARD. HE DID ALL THIS BY BEING TOTALLY PROFESSIONAL AND PLEASANT.
I WISH HIM WELL AND IN MY EXPERIENCE IF EVERYONE WAS LIKE THIS YOUNG MAN YOU WOULDN'T HAVE SO MANY COMPLAINTS ON YOUR SITE.
I DO HOPE THIS MESSAGE IS ACTED UPON.
WM. J. LEVY
I just returned home after three hours on the road after being told by an associate over the phone that my order 1118353735406 would not be delivered until 12/24/18. When I asked him if I would be able to pick the item up at a store (1 hr from me) tonight he said yes. Get to the store and they said I could not do this. Spoke on the phone with customer service and because I did not get his name there was nothing they could do. When asked if everything is recorded I was told that it was but there are two sides and because this associate did not log the call there was no proof that we had the conversation. So, after speaking with the manager Lisette (see I did learn to get names) she said that there was nothing she could do and no one was over her with her crap attitude. My wife wants me to take the TV back to the store when we receive it and never order from Best Buy again. I'm livid that there is "nothing" that can be done because a person didn't do their job and log a call?
I just returned home after three hours on the road after being told by an associate over the phone that my order 1118353735406 would not be delivered until 12/24/18. When I asked him if I would be able to pick the item up at a store (1 hr from me) tonight he said yes. Get to the store and they said I could not do this. Spoke on the phone with customer service and because I did not get his name there was nothing they could do. When asked if everything is recorded I was told that it was but there are two sides and because this associate did not log the call there was no proof that we had the conversation. So, after speaking with the manager Lisette (see I did learn to get names) she said that there was nothing she could do and no one was over her with her crap attitude. My wife wants me to take the TV back to the store when we receive it and never order from Best Buy again. I'm livid that there is "nothing" that can be done because a person didn't do their job and log a call?
Store #309 in Merrillville, IN Member ID #2832352197
On 12/19/18, I picked up my Toshiba computer from the Geek Squad. It was to have been cleaned up and updates made to drivers that would not allow me to install a new printer. I had been told by the help screen contact for an HP Printer that not all of the drivers were present. I had other issues with that printer and returned it to WalMart.
I purchased a Canon Pixma TS6220 from Best Buy in Merrillville, IN and told the Geek Squad representative my issues. I was assured that could take care of that as well as clean up any other items needing attention. They also agreed to delete the information for my old HP Printer and set up the computer for the new Canon printer to where I would only need to download the Canon data to complete the installation process.
When I tried to install the Canon printer information to my computer after picking it up at the store, the download was not successful. I was connected with Canon's help team who told me my computer was infected with malware and malicious programs. I told them I had just paid $149.99 to the Geek Squad for that same service. They said they do not comment on services of other computer companies. Ecomputer support gave me as much free assistance for free as they were allowed. Because I needed my printer in service, I agreed to pay their fee to successfully install the computer.
In the course of their repairs, I could see that the old HP printer was still listed as the installed printer and there was nothing in the system relating to the Canon printer purchased from Best Buy. I started assembling my new Canon printer about 2:00 p.m. and did not finish with Ecomputer support until 6:45.
Once I was through with the successful I contacted Best Buy (whose phone number is very inconveniently listed on your receipt). From the beginning of the conversation, I told the employee I needed a store credit for $149.99 for services that were not performed. He listened to all my complaints before telling me he had no authority to make adjustments. He wanted to put me on hold to talk with a manager. I was tired of being in front of computer screen and then the phone so I asked him to have the manager call me and gave him my phone number. As soon as I hung up the phone I realized I had made a mistake. I had. I waited over two hours before calling back, but the phone at the Geek Squad went unanswered for more than 20 rings so I hung up. I called back today only to be told that the manager was on vacation today. How convenient..
I feel I deserve a credit on my charge card for the $149.99 fee I paid for nothing. I went to the Geek Squad originally because I thought most of the 'repairmen' on the internet were scammers. Now I find Geek Squad is a scam, but I have a working printer from an internet service, and it did not cost as much as getting no service at all.
You may contact me at 219/670-8565. I do expect an acknowledgment from you that I have a very legit complaint.
your clerk at your Winston Salem, NC store assured me that what she sold me would work sync my iphone with my macbook computer. Wasn't even close. She said I have until Jan 12 to return. I'm going out of town this afternoon and won't return until the middle of January. Can't tell you how annoying this is.
I was in best Buy this evening rt 47 delsea dr Millville nj location looking to purchase a computer for my sons school work and a tablet, I had questions I wanted to ask, and this wasn't my first visit to Best Buy to purchase the same 2 items, this was at least my third. Tonight is wed evening, my previous visit was late mon afternoon.
My chief complaint is after being in the store well over an hr, not one person in the computer section came over to ask if I needed help. I needed help and was there to buy. I have been looking for the right computer or chrome book for my sons schoolwork the one he has is about 4 yrs old and I know nothing about chromebooks other than what I researched on line, I looked around and saw no one in that area other than the guy over at the geek squad assisting a couple, there was 2 girls wearing blue shirts over by the printers, but I assumed they were on break bc the one girl had a large cup she was drinking a beverage from, there was plenty of employees in the store, just none working in the computer section, which I would think this time of year there would be an employee in every other isle by computers asking someone if they needed help, its pretty clear they don't work on commission otherwise I would have been asked if I needed help 3 times before I got down one isle, at one point I just stood in main isle outside of computer isle hoping someone would come ask if I needed help.At this point I just wanted to leave and say the heck with it but were days from xmas and after a 3rd visit cant get any assistance, so I pulled my phone out went to your website to see how long it would take if I bought it on line from my telephone from inside the store it said it wouldn't be ready for pick-up for an hr, I didn't want to wait another hr I had other stops to make, at this point I was prob there going on 2 hrs now, however the website said I could have it delivered to my house frr within 2 days it would arrive dec21 on my doorstep, but now my sons prob going to see a box marked best buy, so I orderd the cheaper of the 3 hps I was looking at with no one to answer my questions.On the way out I stopped and interrupted the greeter/security who was talking with a blue shirt, and told him I have been here over an hr and cant get anyone to help me don't bother to look around I just ordered what I needed online from my telephone and its being delivered to my house, he did ask what dept computers? and I said yes, so he either knows there is a problem in tht area or saw me standing around.I would understand if everyone was busy, but that wasn't the case at all, luckily for best buy their the only major electronic store around,and its days from xmas, otherwise I would have ordered from amazon or looked for another electronic store out of my area. I have bought many computers from Best Buy over the years I even bought my very 1st big screen 65 inch TV from Best Buy, however in the past I always did my research before going in and then went in to speak with someone and have my questions answered, however this holiday season I now understand that's not the direction Best Buy is going in, customer service is not important, what I accomplished by going into bet buy this evening I could have accomplished without even leaving my house, at the very least you should consider putting a card in front of the computers like you do with the ear buds so then I could have taken the crd to the register and paid for the computer, instead of ordering it from my telephone from inside your store to be delivered to my house, Im sure the postal service is busy enough this time of year not to mention your shipping online order dept
Thank you for taking the time to listen to my complaint
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