Bissell Customer Service
Rated 1.5 of 5 Stars
Based on 10 Complaints

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  • Bissell headquarters address

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    Toll-free number pending.

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Bissell Complaints

Browse more than 10 reviews submitted so far

20

I was given a Spotbot pets
I have only have this vacumann about 3 months. It was a gift, It work fine until about 2 weeks ago. Now when I put on it on quickclean it make a spot that was cleaned socking wet very wet. I took it to a repair shop but they said they do not work on it.
I am at wits end, I amgetting nowhere. Can som oone reach to me and help. This is terrible for the price.

20

I bought The Bissell Pet Hairerasor I lived it I recommended to my niece and a friend and they both bought one. I have had for 3 years and it doesn't work as well anymore. It is always getting clogged pet hair is always collecting on bristles. I am always taking it aprt to clean it out. I didn't think these things wer suppose to happen. Don't say buy another I can't afford another .What can be done about this.
Thank You
Sue Kubica

20

I bought a Bissell Revolution Pro heat 2X on 11/25/18 for my daughter for x-mas. It cost me 200.00.I have the receipt. My daughter was showing it off and I have to say it works amazing. Just as she finished the 1st carpet 10x10 the brushes stopped working. - OK so it's a belt. We ordered one on line from Bissell and the service rep looked up the numbers and assisted with the order. So today, I attempted to replace the belt and in doing so was unable to align the geared belt as instructed. I noticed that the drive shaft ( small drive gear) to the motor was out of round- so it went in an oblong turn. closer and then farther away. I do not wish to attempt to place the belt on it as it is obviously not aligned and will only break the belt again. Please let me know what to do. It has been over 30 days since purchase.

20

I have gone through 2 Bissel pro heat pet carpet cleaners in the last several years for the amount of money they cost they are not lasting worth a darn the first one I was moving and had to place in storage even though the unit was empty of water and cleaning solution most of the undercarriage plastic parts broke off and when I took it in for repair I was told it would be less expensive to purchase a new one.. So I did just that. Even though I have only used the new unit a handful of times it has already stopped working properly. It will not spray out clean water from the main machine. Of course I have utubed and googled all about this problem checked the hand tool and that sprays water so I know the pump is working tore the machine all apart . Can't get the upper body to come apart even though the video I watched says it easily pulls apart after removing several screws good luck with that the only way that thing is coming apart is if the plastic is cracked and broken up so I still cannot access the lever that is supposed to control the water spray.. I will be renting a carpet cleaning machine from my local walmart or hardware store form now on. I am not investing another $200 in a machine that barely lasts for more than a handful of cleanings

20

We purchased a Bissell Pro Heat 2X,,a couple year ago to clean our carpets with,,,It worked great was very impessed,,,cleaned it out and rinsed good,,,we got it out again and it will not spray by the cleaning rollers,,,went through all the cleaning steps ,,nozzles not plugged will not spray through that hose,,,the Edge sray works as does the wand on the hose,,,but nothing on the carpet,,,Now Im Very disappointed,,we only got to use this about4 hours total,,,,Will you replace this carpet cleaner,, I know its been 2 years ,but come on,,,one use,,,I read some where that a selanoid is probly bad,,,,If you will not replace this ,,I will not ever buy another Bissell Product,,,,I've read too many complaints,,Thanks for reading this,,,,Steve Lampson 2505 west state rd 64 , Taswell Indiana 47175,,,,Please make me Happy about this product again

20

I broke the belt on my Upright vacuum Model 1700. You replaced it with two belts and a roller. Those two belts broke soon after installation.
The last one was labeled P/N 3031120. I searched for the belt part on the cpu. You list the part as 2031093(2 pack).. Were the other two belts the
correct replacement? I don't need the roller but do need a belt. Please help. Thanks -rct

20

I have a model 1700 Bissell. A power belt broke on me and I reported it and you company graciously supplied a replacement belt and roller.

The Belt part no weas 3031120. It broke. I have looked up the Belt No.for the Model 1700 and discovered it was 2031093-2 pk. My question is :
was the one you previously sent the wrong belt or is the equivalent ro the 2031093. It seemed the previous was too tight..

Thanks for your assistance.

rct

20

CHRISTMAS GIFT BOUGHT AT WALMART WITH 2 YR WARRANTY ,LOST BOX AND RECEIPT I HAVN'T USED CLEANER 10 TIMES BECAUSE ALL SHAMPOO LEAKS OUT ALL AT ONCE AFTER 5TH USE. WALMART CAN'T HELP AND WE TRIED YOUR EMAIL ON CHECKING PRODUCT DIDN'T HELP. I WOULD LIKE A REPLACEMENT SINCE I'M ON FIXED INCOME AND CAN'T AFFORD 89,00 AGAIN. IT HELPS WHEN MY YORKIE HAS ACCIDENT-I HAVE TO PULL OUT BIG HOOVER CLEANER AND IT'S HARD TO CLEA. PLEASE REPLY ASAP.
THANKS SUE SMITH GIFT FROM DON OSBORNE FOR CHRISTMAS

60

Love my Bissell steam cleaner. No complaints about it at all. It was a little bit on the expensive side, but you get what you pay for. I do wish that the offered sales at some point to bring the cost down though.

80

In 2010 I bought a Bissell rug shampooed and it broke after 2 uses I took it back to a west valley store you didn't have another Bissell but you did have a Hoover I took it to customer service and the clerk started to do an exchange when the manager came out and he called the customer service to his office the agent came out and said he had to charge my card and assured me the credit would be applied back to my card I told him I would be upset if this was not credited to my account.

He then gave me his name and telephone number if any problems to call him, when was not credited to call him. Low and behold it was not taken off. I called him and he gave me a fictitious information. Installed billing and they wanted a receipt however you all use the glossy paper and all the information was gone.

I told her as much and because I didn't pay by check but I would send her my bank statement, she said this was not good enough so I canceled this charge you people then had the gall to threatened to ruin my credit I told her I will pay thieves. 5 years later you sent letter to my attorney. I will not pay this.

My attorney told me to file a fraud charge because that is exactly what this is. The store manager (a Hispanic man) committed fraud by giving false information. I have called the collection agency and told him exactly what happened, he said he was calling kohl fraud department and I would be called by Bissell. I decided to call you but you are cowards and don't give a phone number. You are cowards and thieves. I will go on every website I can find and expose you as the thieves that you are.

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