Contact Pizza Hut Corporate
Toll free phone number: (972) 338-7700Pizza Hut is an American fast food chain, international franchise and a subsidiary of possibly the world’s largest mega restaurant corporation, Yum!Brands, Inc. Pizza Hut has over 11,000 outlets worldwide with 6,000 in the United States. Employing over 160,000 there are outlets in approximately 94 countries. Corporate website is www.pizzahut.com.
If you experience a problem with your dining experience at any Pizza Hut you may call 1-866-364-0082 in Canada and 1-800-948-8488 US. You may also address correspondence to the CEO, David W. Gibbs at 7100 Corporate Drive, Plano, Texas 75024 or call the corporate office at 972-338-7700.
Pizza Hut was started in a small house in June of 1958 in Wichita, Kansas by Dan Carney and Frank Carney. Pizza Hut uses promotions, movie sponsorships, seasonal offers and products to capture extra marketing opportunities. Social media presence may be found in Facebook, Twitter and YouTube.
Experienced poor service? File a complaint here!
Pizza Hut Contact Information
Report complaints to corporate and get satisfactionPizza Hut headquarters address
- 7100 Corporate Drive
- Plano
- TX 75024
Company website
1-800 phone number
(972) 338-7700Support email address
feedback@pizzahut.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
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Top Pizza Hut Complaints
Browse more than 1223 reviews submitted so far
We ordered a Pizza from the Deerfiled Beach FL. Branch. The pizza never arrived. The app showed it would be here by 7:05pm est. At 7:15 I called and was told it left 10 minutes ago. At 7:35 I spoke to a manager that said 6 minutes out. At 7:55 I called to cancel the order and was told the manager could not refund me because he left and to call back tomorrow. I called my bank and began the process to stop payment. At 8:05 the driver called looking for my address, I told him the order was cancelled. At 8:15 the driver showed up at my door! I told him I had cancelled the order and to take it back. Worst service from a food delivery company I have ever had.

On the 18th of March 2023 I ordered a pizza and boneless wings for delivery from the Pizza Hut at 1875 West County Rd 419, Oviedo, Fl,. The pizza was supposed to be a large, hand tossed, with half being cheese, pepperoni, and bacon, and the other half being cheese, pepperoni, Italian sausage, and bacon. The pizza that we received was half pepperoni, and half mushroom. Not even close. It was ticket number 0091, and was ordered at 3:51 pm. You guys usually do better than this.

We ordered a medium cheese. sausage, mushrooms, green olives pizza and a six piece wings from your 2001 West Highway 52 location in Rochester, MN on 3/14/23 at 5:35 pm. This was ordered on line. My wife and I are here for a couple of days due to her appointments at Mayo Clinic. When we ordered, it said our order would arrive at our hotel within 25-30 minutes. After an hour I called the local location and they said they were running late and that the driver was on his way. After another 30 minutes we called again, asked for the manager in charge -" Elisa" said she was and we asked once again when we would receive our order. She responded again that the driver was on their way. After 1 1/2 hours of ordering, our food arrived cold and the pizza did not have the correct ingredients. We are long time customers to Pizza Hut and being in the customer service industry I'm pretty certain this is not how you expect your businesses to be run. There are many options to order good pizza and to being more honest on the timing of delivery arrival. I would appreciate a response to this email.

Pizza was very salty, all the vegetables had extra salt.

8254 Maurice Duplessis worst restaurant ever. The woman that answers the phone is very rude and says she has no time to talk to you. The manager yells at custumers and then hangs up on them. I give this restaurant 00000000000. Never ever will order from them again. I hope someone does something about the management in this restaurant.

It took 7 minutes for me to even get greeted. The food was cold and it tasted old. I was not satisfied and I felt my money was wasted.

I ordered a pizza and wings last Wednesday on the first. My pizza was not delivered in 45 min. I called back asked where was the pizza they informed me that the order had just left. I only live 7 min. away. Then the pizza was delivered 30 min later. I refused the pizza to Door Dash, that is who pizza hut in Duncan, Oklahoma used. The money was suppose to be refunded back to my card and it's been nearly a week and I still haven't gotten my money back and everytime I call up there they already say Aubrey is out of town. She never returns my calls like she was suppose to this morning and never did!! I would just like to have my money! I'm a very unhappy customer!!!

I ordered a BIG NEW YORKER... I counted exactly 16 pieces of pepperoni only on it. I'm very very very disappointed. I'm on disability now and I can't afford to be robbed like this.

The big new York pizza was nasty and not cooked I just threw it in the trash

On March 5th, 2023, around 10 p.m., I ordered a stuff crust 3 topping medium pizza. When the pizza arrived, it was cold and dry. So I thought maybe if I warm it up, it will taste better. The next day, I threw it away. I always order from this pizza Hut and never had an issue. I would like a refund, please, and I will stop ordering ordering at this time

Overloaded with sauce so sugary and crust was raw for advertising a NYC pizza!! I’m from NY and it was disgusting for 23.00

we called ahead to place a dine in order for a pizza they said it would be ready in 20 minutes so we put on our coats and headed for town 4 miles away .we arrived and were seated .we told the server what we had ordered. she then took our order for drinks. she brought us our drinks. we sat there and waited for twenty.I told my wife to go up and see whats going on .she said they were having troubles in the kitchen,another 10 minutes went by and they brought our pizza. the pizza was look warm at best . next time the server came around i let her have it and told her how disappointed we were so she went and got the manager.She said she was sorry we had to wait but had trouble with her personal and that she would make it right I told we had called in in the order way ahead of time we had to wait more than 40 minutes then got a cold pizza. besides all that the pop I was drinking had a big chip out of the rim of the glass.all she did for our long wait was 5 dollars taken away from our bill with a coupon. we are seniors and may never go back again. I filled out a form from our receipt that says how did we do and have heard nothing.

I'm a doordasher and I was waiting on my customer's food. Not only is it taking FOREVER but I saw a literal cockroach crawl across the counter right in front of me. an employee squished it before i could take a photo. address is 1105 W fort scott street butler mo

My husband brought home my order for the family. However, the pan pizza wasn’t pan, it was hard to eat the crust because it was so hard like it was left out for hours. Our brownie was also hard and tasted like cardboard. The wings were fine. I am totally dissatisfied with my food. And for the price of 49 dollars. You better believe this is why I am writing you today. This is such a ripoff. I would like a refund for my pizza and brownie. Like I said the wings were fine.

I placed an order on 2/17/23, order#3230217192055001413037888, I did not received the pizza when I called the store my order was canceled without any notification.

I made an order online and I always got a person from Pizza Hut to drop it off and I didn’t know they changed it to door dash. I didn’t get a location of the driver and didn’t get a call that it was delivered. I never got my food. I want a refund. I called and when I asked for a refund she hung up on me and was rude.


I ordered online took a hour for me to receive my order the manager was very hateful

On 02/19/2023 at approximately 5:30 pm, I ordered a lg.handtossed ham, sausage, green pepper and onion pizza to take to work with me . When I took my lunch break and opened the pizza, It was missing the sausage.I was very disappointed not because of the missing sausage but, how unprofessional the employee to whom I talked to on the phone..She actually yelled at me and hung up the phone without actually listening to my complaint

Ordered online service done at 8:35 went there and they have the door locked. Figured 835 isnt when they closed?

1st night my door dash order was 40.00 for 3 items and my cinnamon buns were burnt or overcooked. Tonight..02/14/23...I called the restaurant directly and told them about the burnt cinnabuns.I placed an order for 3 things and my order came to 25.26. 1. why did I get charged a 4.99 convenient service fee?
2.A 20 oz.Dr pepper is 2.39 cents?
3.my cinnabuns were undercooked this time and my parmesan bites were still cold. Now I would like a refund. please

I ordered online through the app, I ordered at 6:34pm. Never received my delivery. I tried calling. Phone rang and rang. I finally reached someone to place an order online. They wouldn't let me speak to a supervisor. I was hung up on 3-4 times. After an hour and a half I came up to the store. It took the poor girl 10 min to find out what was going on with my order. Then I was told it would be another 20 min. It's been over 20 min. I still don't have my pizzas. There's employees dressed like farmers in pajamas, dirty waiting area. Nowhere for customers to sit. There's 5 employees maybe and only one working and dealing with upset customers. I'm definitely not the only person waiting on food. I've waitod on food for 2 1/2 hrs. I will definitely not be visiting or purchasing food from this place again. The young lady behind the register trying her best to get everything done needs a raise or promotion or something. I'm attaching pictures. The young lady dressed in pajamas running around the kitchen with her hair down. Pink hair by the way, and running her fingers thru her hair and leaning up against counters and surfaces with food. I will be calling the health
department. Ridiculous.

We ordered online and got a email from Pizza Hut saying thanks for your order!!!! We get to the Pizza Hut location in York and they said it was not confirmed on their end. .. They did not do anything to either resolve the situation or anything and in my book that is poor customer service!!!!! And that Location has lost my business!!!!!
The location is
212 S. Lincoln
York, Nebraska 68467

Out of the three times Pizza Hut screwed me financially in the past year and plus their pizza sucks, little chasers is 3 times as good as theirs. Won’t be long before there’s no Pizza Hut left, I will never spend another penny there and I grew up on that pizza. Time for an era to end

Yes I live in Milton Florida and I've been getting pizza a long time from Pizza Hut in Milton Florida the delivery service and we got one medium pizza with Plano pepperoni a small thing of the center stick and it cost us $28 what the her daughter Melanie Watts our address is 6105 car c a r r Road Milton Florida 32583 we don't really come on load so if you're going to send us anything send it to mailbox thanks and have a great day

Order Details:
1 2-Liter Diet Pepsi
1 Big Dinner Box Cheese Stix
1 Big Dinner Box Honey BBQ w/ Honey BBQ
1 Big Dinner Box Pan-style Create your own with Pepperoni, Classic Marinara
1 Big Dinner Box Pan-style Super Supreme
$29.99 Subtotal
$3.21 Tax
$5.29 Delivery Fee (Not a Driver Tip) They want you to know this.
$7.70 Tip
I ordered the Big Dinner Box special,, $23.99, with a few modifications bringing the total to $29.99. In an amazing turn of events, meaning added costs, Tax, Delivery Fee plus tip (20% of the cost before tip, NOT just the cost of the product because some genius at Pizza Hut thinks this is how reality works,, my credit card was charged $50.00.
When I asked the driver where my cold drink was he informed me they had none, so I explain cost and value. He says, "Call the store please." I say, "No! I've done this before and I'm not calling the store to be put on hold, wait 30 minutes, just to be hung up on like the last time this happened." So the driver says, "I'm just the Delivery Driver" I explain to him, he's the Agent." He brought the wrong order and however he wants to address this, I'm dissatisfied with the continued poor service (between both the store and the drivers who want no responsibilities but expect better tips. Well, he got over for the day so instead of a fair 20% tip on the overall charges, he received 25% tip on a modified order...a modification i would not have agreed to if they just informed me they couldn't fulfill the order.
I have noticed that fast food and delivery has become a continuing poor prospect with no accountability.
Apparently the Drivers don't care and the Managers don't care, so guess what, I won't care to order from them again and I ask my friends and family to do the same if they wish to be treated better. Stop paying bonuses; stop adjusting orders without consent; stop accepting the status quo; and stop gouging the consumer by guiltily them into tipping above and beyond fair service value. No team deserves a tip if THE team can't get their act together. And for the record, I was a dwlivery driver for over 10 years while servicing in the military so I know how the operation end of this business works. Some people just work enough to get by and no further. This is not the way to keep an IPO company ahead of the competition.

Pizza was burned and cold at the same time. It was very dry the wings were NOT. Garlic/parm and hardly any sauce on them. This was at pizza hut 540a in Lakeland Florida 33813. Too much money to NOT get good food. Very disappointed and I will let everyone know.

I ordered pizza at 4:14 today and had a confirmation text and number saying my order was being processed. By 6 I still had no Pizza so I went to the store it was ordered from and the girl proceeded to tell me I didn't have an order. I decided to make domino's my new Pizza place. Pizza hut you going down if you continue business like this.

We ordered a pizza and chicken wings it was delivered COLD over an hour later. My family tried calling the restaurant on Boniface in Anchorage, AK 99508 . The Pizza Hut #039129 hung up the phone on us. We wanted to explain cordially about our disappointment with our order. My family will no longer order from Pizza Hut again, we are sorry about this experience because we have always been satisfied and this is the second time that we’ve received cold food. We paid $41.46 with our hard earned money.

I placed an order using your app today around 4:18 pm and scheduled it to be delivered at 5:45 pm. I called my local Cuero Pizza Hut at 6:03 pm to ask where my order was at and was told she only had one driver and that he was on it. After I got off the phone with her I received a message saying my order was finally out for delivery. I have doorbell footage that shows him here almost an hour AFTER the scheduled delivery time! I signed the receipt but now I wish I wouldn't have because we got a lukewarm pizza that was hard so hard in some spots I couldn't chew, and there wasn't any marinara sauce with the cheese sticks I ordered!

First the pizza box was half open when handed to me. I ordered pizza and mozzarella sticks and the delivery driver didn’t know what happened to the mozzarella sticks. The order was 32.00 and some change. Pizza was greasy, cold and the entire pizza had 9 pepperonis on it! Worst pizza experience ever!! Do better!! I git ripped iff!!

This is the 3rd time Ive placed in order with this pizza hut only to find out over an hour later that they are not delivering. Why is it every other pizza place can turn off delivery option online when its not availabl, but this pizza hut takes your order, cooks it, then calls and tells you your food is sitting there waiting and they will cancel it if you don't come soon. When this happened today...for the 3rd time, apparently the person I was speaking with didnt like me complaining about calling me 20 minutes after I made my order to tell me I have to pick it up...as he proceeded to hang up on me after saying we already canceled your order. I'm done with this store.

Ordered, waited 95 minutes till delivery- Hut was 2 miles away- they used door dash was their reason. We followed them go twice past our address.. ridiculous!! We will never order from any Hut again! This is not our first terrible encounter

Country Republic of Singapore Date 20 December 2022 Time 4.49 pm
When I was not sure what to order the counter staff 1144 Ana was rude and shouted at me to hurry up and started to bang the calculator
I immediately reported this matter to another senior staff
She was also rude to another customer before me who had difficulty paying by credit card.The comments to this customer like IF OTHER CUSTOMERS DO NOT PROBLEMS.WHY DO YOU HAD PROBLEMS
This staff should be given a stern warning

I would like to have someone call me .phone number 682_970_7387 I have been a big fan of Pizza Hut all my life until now. I had a very upsetting issue with one of your employees I had one of your employees show up at my home one night saying he was delivering pizza from Pizza hut in my neighborhood and he came by to see how my pizza was the week before. I had ordered a pizza that Wednesday before. I thought I notice the man as the one that delivered my pizza. I thought that was strange so I call my local pizza hut and checked to see if that man was in my neighborhood that night delivering pizza the manage said that man worked the early shift and was not working that night that said to me that man came to my door just to see me ? I do not know this man and I am a widow 63 yrs old that was very upsetting I did call my local police and made a report of this . I want something done about this .

I ordered pizza for delivery. Asked the delivery girl if they remembered the garlic sauce because every single time ive orded it with my meal it never shows up. She said no they were out so I asked if I was going to be charged for it because I was every other time. Anyways she was very rude and sarcastic saying Oh I wouldnt want you to be charged for something you didnt get. Very hateful in fron of my 11 year old son. Plus the food was also cold. I will not order food from Neodesha pizza hut ever again. You lost a customer because of a very rude delivery driver. I hope you fix this before you lose other customers. My son asked why the lady was so mean to me.

Place my order on Friday Dec 8th2022.
At 7:05didnt receive my food until 8:15 which I checked my order it was wrong I ordered pepperoni and I received cheese .The store clerk told me it wasn’t anything she could do about it that’s the way it was ordered online and if she could make another one it’ll be 25 mins. This is the second time something like this happened the first I let it go . But not this time so I called customer service the same day to get a refund spoke with someone and said I would receive an email but nothing has came thru. I’m highly disappointed and just want an refund


Pizza Hut location on Troy Foad in Edwardsville, Illinois. I am not complaining about the service there. They were fast and friendly. I'm complaining about the two pizzas I bought there. The thick crust Supreme was the better of the two, although not nearly as good as Papa Murphy's pizza. The thin crust pepperoni, black olive, extra cheese pizza tasted like how stinky feet smell. I am half European, so I even like stinky cheese, but I threw most of that pizza away, it was so bad. Why can't we have a good Pizza Hut any more? Ah well. It waa a pointless question anyway.

I ordered pizza and my total came up to $51 and some change and that was even with a delivery fee even though I was picking it up. When I get there they say it's $76 and some change. I said I'm not paying that thats ridiculous for 3 pizzas. They didn't even try to make it right and sent me on my way.

I am on social Security and they charged me 68.00 for 2 pizzas and 4 bottles of water! They didn't tell me they dont have free water or a discount for seniors! And the pizza was terrible

I bought 250 in gift cards from Walmart in sylvan lake for pizza hut for my students when some tryed to redeem them we were treated horrible told go somewhere else we don't except when we said we bought them locally we were told we don't care and he walked away so frustrated why sell them if you're not excepting them

For some odd reason, lately my order has been very cold or not done all the way how me and my family likes it. However,im the type of female that do not make any complaints when it comes down to my food etc. But I've really had enough with pizza hut. Enough is enough. My pizza, cheese bread, and chicken alfredo was horrible. The whole works. My order was not done and the chicken alfredo was totally different and was not good at all. I be spending my last on pizza some times because i love pizza and my family loves pizza and whatever else that i order from any pizza restaurants. So sorry for my complaint. But if im going to spend my last dollar on some pizza, cheese bread, & pasta. Please satisfy and make it delicious for me and my family.

Ordered Big Box via phone 1 Pepperoni and 1 Canadian Beacon Pizza, Bread Sticks, Marinara Pasta, with Side order of Peperoncino.
Total $29.28
Per rep that took my order when I called stated that the Big Box was $22.99 thats what it also states per app. Toppings on pizza was incorrect instead of a side order of peperoncinos which i had to ask for them. The other pizza didn't have that much topping mainly cheese. The pasta was Alfredo not marinara. The bread sticks where about the only thing correct. By the time I got home it was pass 10:00pm so I didn't call the #'
Ticket# 0109 Carry Out on 11.20.22 @ 8:28pm Entered by Koninoc 036046


I ordered an order in line at your Fairbanks Pizza Hut When I got there 1 hour later at the time they said it would be ready it was not even in the oven the help at the store was rude and said j could wait fir an hour to get it or just cancel it it was 60.00 order he said he didn’t care and cancelled the order horrible attitude

I made order through the app 11-7-22 at 6:30pm to Elkin NC Pizza Hut. 2 hours later and 2 phone calls I canceled order. Very rude spoke to a lady named Amanda and the supervisor both made lite of the pizzas not being delivered said nothing they could do . Very disappointed in customer service.

Saturday 19/3122
I order pizza and it was mushy and too much sauce, and cold,I called in for refund and ran into another problem after ten minutes of her on register for a receipt I never got my receipt andi was told to come back Tuesday well it's 11:30 am and I haven't been refunded and they are closed so if I can't reach any one for my $8.00 I will take other steps now it's just the prinsable of it

On a couple of occasions I ordered food and parts of it were under cooked making me have a minor stomach ache. If a child were to eat the under cooked food they could become severely sick from it. They need to cooked there food entirely. The pizza hut in question is in Waukee, Iowa on Hickman road.

I ordered chicken alfredo. When it was delivered there was no chicken in it and the very small tin was half full. I called the store 5 times to make them aware of the problem. Each time they said we are not taking any new orders and would hang up. This was at 5:05 p.m. On the 5th call I asked to speak to the manager and he said lady we are busy and it will take a long time. I waited 10 minutes and gave up.
You also charged me 3.99 for delivery which I was not made aware of. I also tipped the guy 5.00 because he had a hard time finding my house. I have never in my life had service like that or treated like that. I will never order or eat at a Pizza Hut again. My bill was 18.89 for an terrible dinner mind you cost 8.99 for an incorrect order. I hope you correct this poor excuse of running a restaurant.

They will not give me a discount or anything in the last couple times it's been bad service and bad Pizza

My order was completely wrong. I was told the manager quit which was part of the problem but I then had to wait an additional 40 mins to then receive my order.

I ordered by phone and patiently waited for my delivery to my motel which you've been to several times
Upon calling back to restaurant they have no order for me and it's because you have people answering the phone that don't speak English. !! Never again and please keep your bribes . Hire Americans that speak English.

The web site no longer allows me to order for a later time. It also does not allow me to leave a tip for the driver. I order from Pizza Hut at least 40 times per year, but won't again unless these things are restored.

Ordered at 8:46 they say it out for delivery then changes hand to door dash then changes drivers three times then call dispatch pizza hut then transfer me to store and she gets pissed and hangs up on at me when it’s almost 10 and it hasn’t been delivered then I call door dash driver he said she gave the order to someone else . That might have been all she needed to say other than be a complete arrogant rude person. Then try to call back and I’m sure DoorDash tries to call back and no answer . Absolutely horrible customer service . I’m sure with no repercussions that is why she feels she can treat your guests this way . She knew what she did and should have owned up to her mistake. And with the store closing time made it very convenient for her !

October 1st i ordered 4 pizzas. Two pepperoni that had little to no sauce. One bbq chicken pizza that had no bbq sauce on it a sjlreme that i requested the mushrooms be left off and they put mushrooms on the pizza. I got one of those sueveyrs that night about service and I was very honest and gave very dissatisfied and told why. The next day a guy reached out via email to say sorry for the experience and that I would be issued a refund which I never got and that was 10 days ago now.

The complaint is where the lid was off of the single pan chicken Alfredo and I got sick off if it loose stools like it was not cook enough

I went to the Pizza Hut location at 500 Nathan Dean Blvd Ste 101 in Dallas GA. I placed an order around 830 for a large pizza and (2) 6 piece wings and a brownie. The Supervisor/Manager, told me to come back in 15 mins. I come back in 25 mins only to be told the wings weren’t done and they forgot abt the brownie. I was also told that it was taking so long because the supervisor/manager was outside arguing with her boyfriend and not helping with the orders. Long story short, after an hour of wasting my time, I cancelled my order and will never go back to this location. The worst experience I’ve had with horrible customer service.

I called our local Pizza Hut in Aurora Nebraska. They told me it would be a 2 hour wait. I stated if I ordered online it says it would be ready in 15 minutes. She said no - that is a ruff estimate and it would be 2 hours before we would be able to pick up our order. Very disappointed.

I ordered around 7:30 yesterday didn’t end up getting my order till around 10pm after calling 3 different times finally got to speak to someone who knew what they were doing they haven’t even made my order yet they guy promised they’d have it right out next thing after about 40 more mins a freaking doordash lady shows up wit only half of my order, this is absolutely rediculous out of a 45$ order we received a pizza the mtn dew 4 pack and some breadsticks, we ordered and paid for. Large stuffed crust pepperoni pizza order of hot wings Cinnabons mtn dew CHEESE STICKS no bread sticks and an order of chicken Alfredo if there isn’t smthn done about this I swear my family and I will never order Pizza Hut again and make sure everyone I know knows how little Pizza Hut values there long time customers even after waiting 3 hrs the guy who finally found out what was wrong didn’t offer apology nothing worst Pizza Hut experience I’ve ever had

Order pizza and wings with the last of my money I had for my child and myself at approx 9:32 pizza hut NEVER sent my food or did they VERIFY me that there WASN'T going to be a delivery.. TRY CONTACTING THEM CALLED THEM 16 TIMES BEFORE I WAS NOTIFIED THAT THEY'RE NOW CLOSED WITH MY ORDER STILL BEING ON THE TRACKER AS BEING BAKED... contacted manager NEXT business day EXPECTING COMPLIMENTARY ANYTHING for the misunderstanding for the delay for not having communication especially APOLOGY she was so rude!!!!!!!! and told me there's NOTHING SHE CAN DO but refund me my money and IM to wait on that refund other than being refunded there's nothing that she can do which is totally not in the book of customer service and keeping your customers satisfied in coming back with somebody too... I don't think that's SUPERB CUSTOMER SERVICE nor do I think that that's the way that you should HANDLE YOUR CUSTOMERS.. that was not SATISFACTION nor did she try to offer any kind of APPRECIATION.. I understand that I will be refunded..but you also have to make sure your customers are REWARDED for MISTAKES by the COMPANY you have to fix your errors not just send me on my way and make me wait for my refund ... AND with a nasty attitude it's the Pizza Hut in New Orleans Louisiana on general degaulle and I'm very very very very UNSATISFIED and I am a long time member of Pizza Hut I would love to reorder my Pizza Hut but I don't feel like customer service is good enough for my money at this point..


My wife called to order food. 2 hours later still waiting on our food. When we finally received the stuff it was Absolutely Horrible! pizza hut in 5 points west is Absolutely Horrible . I do understand that the level of customer service has fallen way down but this is ridiculous. 40 freaking dollars waisted! But you guys don't have to do anything about it because eventually if this keeps up this particular store will be a check cashing facility and or title loan place. Just Plain Pitiful.

Pizza Hut Logan Avenue Highveld Centurion.
On Friday 16th September I Waited More than 25 minutes and only after I Bagan putting pressure on the staff, did they sort me out.
On 18 September the cashier failed to advise me on the offer of R99 for 2 x large pizzas.
The staff are very unprofessional and unfriendly.
The Uber drivers are given more priority attention. This is just pathetic service.

You have the rudest and most fowl mouthed people working at your restaurant in New Albany Ind on grantline Rd they talk to senior citizens like dogs so I will tell everyone I know never to go there again especially The heffer that works the window you need to fire her and try again it's sad they are so ugly

After making multiple efforts at ordering online and not being allowed to sign in, I gave up and ordered by phone. However. I ordered by a different phone than number to which my Hut Rewards is linked.
I talked with store personnel, and they advised to contact you since it was a different number. I would appreciate your giving my Hut Rewards for Ticket #0092 on 9/9/22 @ 6:37 p.m. at W. Pipeline location in Hurst TX. The charge was $66.74.
Please let me hear from you.

On vacation Stopped in Opelousas Louisiana. Called the Pizza Hut off I49 at 525pm. It was a Sunday night, I was told it would be an hour- understandable.
At 7 pm, I called to check the status of my nie very late pizza order.
I was told “well- she had 4 addresses to get to so give her some more time.
Our pizza finally arrived at 730pm. I don’t have to tell you what a 2 hour old pizza looked like.
The driver was an elderly woman. I didn’t have the heart to say anything to her… not her fault.
4 deliveries of a heat sensative food item… seriously poor management.
Just tell me the truth and I’ll pick it up!

The pizza was not good it had a weird taste.

The pizza was too thin, hardly any cheese, was very disappointed. Service was good just terrible pizza

I would like to share my displeasure of your employees. My daughter proceeded to pull into the parking lot of your Calhoun location in Houston. As she was figuring out where to park a driver who later identified himself as Albert (filling in at that location) proceeded to back up and did not wait for her to move. He got out of his car and began to verbally get aggressive with her….yelling. She was on the speaker phone with me at the time so I heard the entire interaction. He got back into his car and proceeded to back up and hit her car and then got out and begin yelling and screaming again. He was so out of line that a bystander stepped in to say….”hey…you need to stop talking to her like that”. My daughter is a teenager….all of that was not necessary. I called the manager Nayeli….she hung up the phone in my face. I left a message with the regional manager and have not received a return phone call. Additionally, I sent a text message to both of them. My daughter took a picture of him and his vehicle and he yelled out, “I don’t care…take a picture of my car.” Is this who you all are hiring to represent your company? This is unacceptable and he is nothing more than a thug.


I have already submitted this complaint. My order was over an hour being delivered and was cold and crust was hard as a brick. It also was delivered by Door dash which I did not order from due to being dissatisfied in the past.
The amount said 20.88 on the text that was sent yet the delivery girl said it was 22.70....i just paid it to avoid conflict. Overall the pizza was terrible!


Took over an hour to get my Pizza delivered. My pizza was delivered by Door dash which I don't use due to too many mistakes. My pizza arrived old and the crust was as hard as a brick! So confused about the charge too.. the message said 20.88 yet it was 22.70! I paid it because it was the girls fault that delivered it!


I ordered a large one topping pizza and I had like ten pork sausage on it and my pizza was nasty I was on terry Rd in Jackson ms I still have my ticket and I would like a refund it was poor service am sorry

I ordered my pizza online around 630pm at the Pizza Hut at 70 E West Kaahumanu Ave. it said the pizza would be ready in 15 to 20 mins. When we got there they said that the pizza was given to another person by mistake!!! They said that they would make me one and to come back in another 20 mins!!!! Well I have 3 grandkids waiting in the car for there pizza and I come back empty handled and they have to wait another 20mins!! The person who helped said they would take care of the bill, so .... I got the order but I had to pay full price for everything!!!! WHY!!!! I have managed Restaurants for 30 years and have just retired, and if one of my managers would have taken care of the my guest like that, I would have put them through training again!!!! Your managers should have at least offered something since I was inconvenienced by your company's mistake!!!! Thanks for listening to my complaint, after, I called the M.O.D. she listen to me, and said that the next time I make a order she would give me a $10.00 discount if I order another pizza, Still not sure if I will order Pizza Hut again though!!!!

I ordered pizza from (404)873-1555 and gave my address of 464 Bishop Street Northwest. I ordered two large pizzas, one hAlf supreme and the other meat lovers, the.l other was cheese on half and pepperoni lovers on the other half. In addition to a Orange Crush soda. My arrival time was 10:07pm. It is now 10:44. I have called the store several times to see what happened and no one answered. The other time I called, I was placed on hold and no one ever came back to the phone. We were here visits for my daughter birthday and I have 3 hungry girls now with no food. Very disappointed. My total was $33.99 which included delivery fee. This is unacceptable and I would like a response and explanation.

With COVID numbers so high in California why are the employees NOT wearing masks? That’s unsafe to the public!
Pizza Hut on Palomar in Chula Vista CA 91911

I ordered a 16 piece boneless chicken wings on July 20th and tried to email about only receiving half my order and I am finally getting through on this and I would like something done about this.

When I asked for my pick-up my order (2 medium pizza deal), I observed the server retrieve MY ORDER from a DELIVERY BAG!!!
I looked at MY BOXES & COMPARED THEM TO THE 4 OR 5 OTHER "FRESH PIZZAS" NEXT TO THE DELIVERY BAG MY 2 WERE IN! It was obvious to me that my pies had taken a ride and been returned. But what could I do? I'd already paid for it and my family was waiting... the 2 pies were old and stale. Totally inedible and a waste of money! I intend to post full review of this action on social media, I WILL NOT ORDER FROM PIZZA HUT AGAIN!

Bought a lot of pizza there… I tell them extra pizza sauce…I jus get dried up pizza..always loved their pizza…but not so much now

20 dollars for a pizza that's so small it doesn't even feed 1 person? We let me say this, never again will you make a dime from me let alone a dollar. Your corporate greed exceeds the bounds of propriety. From now on Domino's will get my families business. At least they give you value for your money. You've seen the last of my business. So long Pizza Hut and hello Domino's.

I’m trying to reach out to see who checks the safety of food at Pizza Hut.! I have witnessed mold in the pans of the pizzas they make. And dishes are not cleaned properly.

Guess if you call the store number but it sends you to a third party to order the least they can do is tell you...AND that you will be charged extra for that service...now on to my complaint...we ordered a stuffed crust pizza said for $12.99 and Cinnabon $6.99..total we were told was $20.39...go pick up pizza got charged $25.+...we called the store they said that pizza wasn't on special anymore...yet when we're ordered it was...the website has it there for $12.99...OK if SOMEBODY can't keep up with the website take it down ...VERY MISLEADING....the pizza by the was was horrid anyway..NEVER will we go there again..these places have been downsizing their products but still charging out the roof....this particular store is in ROSEVILLE MICHIGAN 48066!...plus when we called we got hung up on...before the manager decided to answer the 2nd call...proceeded to inform us that that pizza wasn't available yet they made it for us ...really?

Called the number for pizza hut near us ..ordered our food ..stuffed pizza crust and Cinnabon rolls...gave us a total...of $20.39..pd got home saw they charged us $25.41...we called the store they said there was no stuffed pizza for $12.99...yet it's on the website...and conveniently dont give you a receipt for what you oreder....this was the ROSEVILLE MICHIGAN 48066 STORE...and the people were rude...acting like they don't know what we were talking about STAY AWAY FROM.PIZZA HUT if you don't want to get ripped off!!...plus the pizza wasn't good!...NEVER AGAIN will we order from.PIZZA RUT!

I ordered the Edge pizza and I couldn't taste the sauce they didn't put enough sauce on my pizza and I called and spoke to a lady manager and she got smart mouth with me and said she's the one who made my pizza and I told her that I couldn't even taste the sauce and the pizza was warm and I wanted it remade and she said no . I want my pizza remade with a lot of sweet sauce

Every time we order pizza from the Pizza Hut in Moss Bluff, La. We have a problem . It's either they screw up our order and we don't get what we pay for our they tell us our address was put in wrong on the online order . They need to hire better people there that now how to work and take pride in what they do . There fast to take our money but I ordered a pizza and it took them over almost 2 hours to get our order right and delivered to us. Then they put me on hold and come back and make up a LIE and say my address was wrong . This is ridiculous and it happens EVERTIME WE ORDER FROM THIS PLACE . SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS .

Your recent endorsement of the children book "Big wig" has caused us as a conservative family to STOP going every Friday night to our local Pizza Hut with our two boys (8 and 9 years old)
Do not be surprised because we are two GAY men, raising kids, because we feel your decision to push this crap on young kids was wrong. What the HELL were you thinking???
We are proud gay men and we feel you are pushing the gay thing down children throats! We raise our two boys to respect the police, respect authority and support their local fire department. We do NOT e two conservative men. We want prayer in school. We want morals and values in our country. We hold our 2nd amendment right close to our hearts and we will NEVER allow a "woke company like Pizza Hut to take our great nation down. Bye bye Pizza Hut. We have already located a Christian pizza place and they love our money!

After being a customer for many years I will never be one again. (trans booklet issue)

Extremely horrible customer service. This Pizza Hut outlet failed to complete the order. The Delivery guy came without a 2L Pepsi as per the game night deal. I asked him to bring it whenever he was able to. I paid the bill as well as a generous tip. A day goes by and I didn't receive the item. I believed at this time, I was owed the item or the money. So I called the store to ask them to deliver it or refund me the amount. He said he couldn't refund the amount but we agreed to be delivered. He then goes to verbally abuses me in a language I knew. He was surprised when I confronted him about it. I then refused further service from him and didn't want the 2L Pepsi. It is extremely disappointing to see them disrespect customers and values as a human being. I request everyone to stay away from this store.

SERVICE CHARGE 10% WEST COVINA CALIFORNIA
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I went to the park ln... location in Dallas, TX off 75 Central Expressway... and the Manager was rude and served me a cold pizza and tipped themselves 4 dollars I want a refund on my purchase end of story pizza hut has shty Pizzas and poor customer service... I want my refund end of story its $14.56 Cents you don't allow your employees to steal money from customer... I want my refund the pizza was cold

The waitress was rude. Did not give us what we asked for. Took an hour and a half for our breadsticks. Didn’t get a ranch or marinara that we asked for. Give a sassy luxe. Didn’t look at us when talking. Name Erica.

I have 272 points, so I called and asked if that was enough to get a $10 taste maker. The guy that answered the phone said I think so and I said well I think so is it you know you know so. He then just hung up on me. I called back and asked for the manager and that's the same thing and she put me on hold. After being on hold for quite a few minutes I called back. And was advice she was helping a customer in the front of the store. That is horrible horrible service, I know it's hard to get help these days. But those people have no business and customer service. By the way what I'm eligible for is a two topping medium Pizza to redeem on your site. That pizza cost $14 and change. And of course a $10 taste maker is obviously $10. I don't know why I can't redeem my $272 points to get that.

There customer service is very bad I tried ordering a pizza from pizza hut today and I was told it take 30 to 40 minutes for delivery which was fine by me until a hour in a half went by and still no pizza so I called them back to see what was up with my order and they told me that had canceled my order bc they have any drivers

The pizza was burnt my boneless wings had no sauce they were dry .bread sticks were cold .it was the biggest disappointment I have had from pizza hut ever

Had a verbal dispute over my parking in their lot. It is a carry out Pizza Hut, no other cars visible in the lot. No visible no parking, or tow signs. Pouring rain. Ate at a nearby restaurant. Came out about an hour later with wife and son. No car. Went in Pizza Hut carry out store, I was very upset and used profanity. The two women working there used profanity right back. They gladly informed me it would cost me $160 to get my car. They were young and so unprofessional. Very bad representatives of Pizza Hut. Untrained and lacking in skills or desire to de escalate the situation. I will never order Pizza Hut again. Please train your staff. My parking there interfered with nothing. They were vindictive and nasty.

my name is yanisleidy vidal borges I am very upset and dissatisfied with the customer service of pizza hut, I ordered today 04/21/22 a pizza by mistake to a wrong address through the app, realizing instantly that I had placed the order, I called the store and I told them that I made a mistake with the address, I did not received any help, they put me on hold countless times, they hung up the phone on me, then I contacted someone who told me that i can cancel the order so I cancelled, then 20 minutes later I received a call from the pizza hut driver who left my order at my house door, I told him that I had canceled the order and he told me that he didn't know anything, I call the store I tell him what happened they hang up on me I call one more time I get a very rude person who supposedly was The manager he starts yelling at me and telling me I waited 20 minutes after the driver left to cancel the order when I called immediately after placing the order, then he tells me that since I have been someone who is problematic, he should return me everything but that I can no longer be a pizza hot client anymore, how is that possible when it was a human error, I felt discriminated against, I felt treated unfairly, then I look at my bank account and I don't see any reimbursement from them. I want to report this branch office because I feel that they treat the client unfairly.
This is the address of this branch:
2189 Scenic Hwy N # A, Snellville Ga 30039

Last night I went to order a pizza at Pizza Hut on Los Angeles and 7th and got two doughy pizzas cold I wanted my chicken with bone in I didn't get that and I wanted my pizza with pepperoni on one and mushroom on the other and I got chicken on both

Discussing place to eat !! I use to brag about that Pizza Hut had the best food and service out of all of the restaurants that had that name on the door. Now I’m sure I will not be recommending that place or any of them because of the atrocities that I witnessed at this location.
And I expect you to get ahold of me to hear about it unless you don’t care about it either(management at this location) didn’t care so why should you.

I ordered a deep dish meat lovers pizza over the phone and arrived to pick it up 5 minutes past the time that I was told it would be ready. Upon arrival I gave the cashier my name and paid for the pizza. She looked back at the warmer but didn’t check to see if it was mine. Instead she she proceeded to ring up 3 more customers while having a side conversation with a coworker in the back regarding it was time for her to go home! Once I complained that I had been waiting 15 minutes she checked the warmer and without even an apology handed me my pizza that had been in the warmer the whole entire time! I was appalled to say the least.

I tried to place my order on line but it kept kicking me off, went to store to see why it would not take my order, she said they were having trouble and could not order on line, I asked her since it was down could I place my order in store, she said they could only do that on line, well I ended up spending $50 instead of $25.99, now that's not right, my ticket is #74 on 4/2/22 at Jackson, al store, unit 002075, at 16:28, I think I deserve a refund

I ordered a pizza on line i got charged 31.38 never got pizza and bread sticks order # a027119x81t2353 how do i get a refund i will never order from Pizza Hut again i even called and the lady said it was scheduled for delivery at 1:07am now we are starving and will have to find a burger joint thanks a lot Pizza Hut i have to go out on the road with all the rodeo drunks .

How can they employ a thief and a liar like Brandon ? His clothes are filthy dirty and he wears the same clothes to work every day. He smokes weed all the time. He just got out of prison in November of 2015 for breaking into a building, stealing a four wheeler and selling it. He lies to everyone to get people to feel sorry for him so he can use them to get what he wants. You really can't believe anything he says. He also has a desire for young girls. He has been with a 12 year old within the last year. How can you possibly keep him employed?

I placed an order tonight August 3rd 2016 4 the 2-inch 1299 Pizza for delivery. The driver came out and I missed him I didn't hear the knock so I called. And when I talk to I guess the shift manager there he told me that someone came ten minutes ago he was going to have them come out and run the same order but I did not want the same order and I apologize for having the driver come out and I would like to place another order. He put me on hold for about a minute or two then he came back on and said he can not have his driver come out again until our apartment.
When I asked him why he said because it's not safe for the drivers to go to the same address more than once in the same time period. So I asked him if I place the order online again is he going to cancel my order and he said if it's coming from my address yes he will or I can come pick it up. I was very upset because his demeanor over the phone was as if he did not care about my apology and he didn't have time for it. I just want to know is that Pizza Hut policy. And I informed him that I order there frequently I know at least more than 3 times a month I was very unhappy with the way he handled the situation.

first I would like to say we have had negative experiences with the Capital Mall Pizza Hut in Jefferson City MO in the past but yesterday was the icing on the cake. My husband all them at 3:53 and ordered a large thin super supreme with extra cheese. They gave him the total and said it would be ready in 20 minutes. He phones me to go by after work and pick it up. I get there and the manager is at the register. I told him the name and what I was picking up and he said he didn't have any order for that. After giving him my name my husbands name both phones numbers he still says he has nothing. Not to mention he is rude and short. He didn't seem to care one way or the other to help us out or anything. Didn't apologize offer a discount nothing. I said never mind I don't have time to wait. My husband calls back and talks to a woman there and she says she is sorry and agreed he must have called considering he knows the exact total, they offer to deliver it. Again we are on a time frame here. He gives her our address and they said they would have it there in 15 min. 25 mins later she calls back and says out computer messed up can I get your address again. It will be another 10 mins. He said no. we don't have time for all this. this will be be LAST time we EVER eat at pizza hut. There are way to may pizza places in Jefferson City to put up with this crap. I seriously have no idea how this place stays open if they treat all their customers this way and that manager needs an attitude adjustment. If he hates being so bad then maybe he needs a new line of work. I'm not expecting a reply. I'm sure you all don't care is why you want this emailed and won't talk on the phone about complaints.

I ordered a pizza online for the first time ever. After waiting in the living room for over an hour I realized it was taking way to long. So I called and they said that my card had been declined and they canceled my order. First there was nothing wrong with my card. Also they said they had tried to call but that was nearly an hour after I had ordered. Why would you cancel an order without trying to make the delivery and obtain cash. Which I would have been fine with. I was so upset I didn't even want it anymore. The only reason for that card to be declined whold be if they put in the wrong info. I'm so disappointed with my first attempt at online ordering. And on top of that they weren't even apologetic.

I was online and noticed a free $50 gift card from pizza hut if you signed up and purchased a living christian CD and subsequent monthly membership. I purchased the cd and then never received the $50 FREE gift card from pizza hut. Naturally Pizza Hut denies there was such an offer online! So I returned the living christian cd and they want to now charge my account because they said I never returned the cd even though I have proof the cd was returned by the post office. I will fight this one for all of us who make mistakes buying stuff online! Pizza hut really screwed me on this one and I still can’t believe this!

I placed an order for carry out. When I went to pick up the order, the cashier almost forgot my pizza. After getting what I believed to be my entire order, I headed home. When I got home I realized that you had forgotten my wings. I attempted to call the store, but the line kept giving me a busy signal, sometimes immediately and others times after 2 or 3 rings. Ordinarily I would have just gone back up to the store, however, the weather is horrible, which is why I decided to pick up the order while I was out. Attached is a screenshot of my order.


I had placed 2 orders for pick up I was told it would be a 45 min wait. I waited 45mins then I came in and paid for them and I was told my order was ready. I got 1 of my pizzas and they said it would be another 5mins for my other pizza. After 10mins they asked me again what I was waiting for. And they still could not find my other pizza. I waited almost another hour and by that time my other pizza was cold and the person up front just gave me a random pizza and gave me my money back.

The place is a complete dump. Has been for awhile now. It takes 1-2 hours to get a carry out pizza on a weeknight not even a weekend. Pizza is always messed up or not good at all it's always to greasy and half cooked. Booths and tables are digusting and filthy. Makes you not even want to sit down or if you do you want to take a shower as soon as you leave . Ceiling tiles falling down bathrooms filthy I could go on and on about this ridiculous place. It needs new management or just needs to be shut down. I will drive 45 mins out of the way if I want Pizza Hut again. Will not be back to the new Albany one until something is done

I wanted fo reward the a team of ladies I work with for a great job they did in our department store in Louisville Kentucky. i order three large pan pizzas from the Pizza Hut on shebyville Rd near St Matthew Mall. First the who delivered the pizza was rushing me and when I checked the pizzas they were not pan they were thin crust the topping were wrong. I call and spoke with the manager he said he gave me the thin crust because they ran out of pan.He didn't even call to ask If It would be ok. I order pizza all the time from the Preston Hwy location and Its great. I was very disappointed.

This complaint is to Pine Ridge SD Pizza Hut We have been calling for 30 minutes! They finally answered and told me they are not taking orders for 30 minutes! Last time we called in a order we went to pick it up some ladies were outside smoking in the back and no one to help us then they didn't have our order ready! This place needs a new manager!

We ordered a Pizza from the Deerfiled Beach FL. Branch. The pizza never arrived. The app showed it would be here by 7:05pm est. At 7:15 I called and was told it left 10 minutes ago. At 7:35 I spoke to a manager that said 6 minutes out. At 7:55 I called to cancel the order and was told the manager could not refund me because he left and to call back tomorrow. I called my bank and began the process to stop payment. At 8:05 the driver called looking for my address, I told him the order was cancelled. At 8:15 the driver showed up at my door! I told him I had cancelled the order and to take it back. Worst service from a food delivery company I have ever had.

On the 18th of March 2023 I ordered a pizza and boneless wings for delivery from the Pizza Hut at 1875 West County Rd 419, Oviedo, Fl,. The pizza was supposed to be a large, hand tossed, with half being cheese, pepperoni, and bacon, and the other half being cheese, pepperoni, Italian sausage, and bacon. The pizza that we received was half pepperoni, and half mushroom. Not even close. It was ticket number 0091, and was ordered at 3:51 pm. You guys usually do better than this.

We ordered a medium cheese. sausage, mushrooms, green olives pizza and a six piece wings from your 2001 West Highway 52 location in Rochester, MN on 3/14/23 at 5:35 pm. This was ordered on line. My wife and I are here for a couple of days due to her appointments at Mayo Clinic. When we ordered, it said our order would arrive at our hotel within 25-30 minutes. After an hour I called the local location and they said they were running late and that the driver was on his way. After another 30 minutes we called again, asked for the manager in charge -" Elisa" said she was and we asked once again when we would receive our order. She responded again that the driver was on their way. After 1 1/2 hours of ordering, our food arrived cold and the pizza did not have the correct ingredients. We are long time customers to Pizza Hut and being in the customer service industry I'm pretty certain this is not how you expect your businesses to be run. There are many options to order good pizza and to being more honest on the timing of delivery arrival. I would appreciate a response to this email.

Pizza was very salty, all the vegetables had extra salt.

8254 Maurice Duplessis worst restaurant ever. The woman that answers the phone is very rude and says she has no time to talk to you. The manager yells at custumers and then hangs up on them. I give this restaurant 00000000000. Never ever will order from them again. I hope someone does something about the management in this restaurant.

It took 7 minutes for me to even get greeted. The food was cold and it tasted old. I was not satisfied and I felt my money was wasted.

I ordered a pizza and wings last Wednesday on the first. My pizza was not delivered in 45 min. I called back asked where was the pizza they informed me that the order had just left. I only live 7 min. away. Then the pizza was delivered 30 min later. I refused the pizza to Door Dash, that is who pizza hut in Duncan, Oklahoma used. The money was suppose to be refunded back to my card and it's been nearly a week and I still haven't gotten my money back and everytime I call up there they already say Aubrey is out of town. She never returns my calls like she was suppose to this morning and never did!! I would just like to have my money! I'm a very unhappy customer!!!

I ordered a BIG NEW YORKER... I counted exactly 16 pieces of pepperoni only on it. I'm very very very disappointed. I'm on disability now and I can't afford to be robbed like this.

The big new York pizza was nasty and not cooked I just threw it in the trash

On March 5th, 2023, around 10 p.m., I ordered a stuff crust 3 topping medium pizza. When the pizza arrived, it was cold and dry. So I thought maybe if I warm it up, it will taste better. The next day, I threw it away. I always order from this pizza Hut and never had an issue. I would like a refund, please, and I will stop ordering ordering at this time

Overloaded with sauce so sugary and crust was raw for advertising a NYC pizza!! I’m from NY and it was disgusting for 23.00

we called ahead to place a dine in order for a pizza they said it would be ready in 20 minutes so we put on our coats and headed for town 4 miles away .we arrived and were seated .we told the server what we had ordered. she then took our order for drinks. she brought us our drinks. we sat there and waited for twenty.I told my wife to go up and see whats going on .she said they were having troubles in the kitchen,another 10 minutes went by and they brought our pizza. the pizza was look warm at best . next time the server came around i let her have it and told her how disappointed we were so she went and got the manager.She said she was sorry we had to wait but had trouble with her personal and that she would make it right I told we had called in in the order way ahead of time we had to wait more than 40 minutes then got a cold pizza. besides all that the pop I was drinking had a big chip out of the rim of the glass.all she did for our long wait was 5 dollars taken away from our bill with a coupon. we are seniors and may never go back again. I filled out a form from our receipt that says how did we do and have heard nothing.

I'm a doordasher and I was waiting on my customer's food. Not only is it taking FOREVER but I saw a literal cockroach crawl across the counter right in front of me. an employee squished it before i could take a photo. address is 1105 W fort scott street butler mo

My husband brought home my order for the family. However, the pan pizza wasn’t pan, it was hard to eat the crust because it was so hard like it was left out for hours. Our brownie was also hard and tasted like cardboard. The wings were fine. I am totally dissatisfied with my food. And for the price of 49 dollars. You better believe this is why I am writing you today. This is such a ripoff. I would like a refund for my pizza and brownie. Like I said the wings were fine.

I placed an order on 2/17/23, order#3230217192055001413037888, I did not received the pizza when I called the store my order was canceled without any notification.

I made an order online and I always got a person from Pizza Hut to drop it off and I didn’t know they changed it to door dash. I didn’t get a location of the driver and didn’t get a call that it was delivered. I never got my food. I want a refund. I called and when I asked for a refund she hung up on me and was rude.


I ordered online took a hour for me to receive my order the manager was very hateful

On 02/19/2023 at approximately 5:30 pm, I ordered a lg.handtossed ham, sausage, green pepper and onion pizza to take to work with me . When I took my lunch break and opened the pizza, It was missing the sausage.I was very disappointed not because of the missing sausage but, how unprofessional the employee to whom I talked to on the phone..She actually yelled at me and hung up the phone without actually listening to my complaint

Ordered online service done at 8:35 went there and they have the door locked. Figured 835 isnt when they closed?

1st night my door dash order was 40.00 for 3 items and my cinnamon buns were burnt or overcooked. Tonight..02/14/23...I called the restaurant directly and told them about the burnt cinnabuns.I placed an order for 3 things and my order came to 25.26. 1. why did I get charged a 4.99 convenient service fee?
2.A 20 oz.Dr pepper is 2.39 cents?
3.my cinnabuns were undercooked this time and my parmesan bites were still cold. Now I would like a refund. please

I ordered online through the app, I ordered at 6:34pm. Never received my delivery. I tried calling. Phone rang and rang. I finally reached someone to place an order online. They wouldn't let me speak to a supervisor. I was hung up on 3-4 times. After an hour and a half I came up to the store. It took the poor girl 10 min to find out what was going on with my order. Then I was told it would be another 20 min. It's been over 20 min. I still don't have my pizzas. There's employees dressed like farmers in pajamas, dirty waiting area. Nowhere for customers to sit. There's 5 employees maybe and only one working and dealing with upset customers. I'm definitely not the only person waiting on food. I've waitod on food for 2 1/2 hrs. I will definitely not be visiting or purchasing food from this place again. The young lady behind the register trying her best to get everything done needs a raise or promotion or something. I'm attaching pictures. The young lady dressed in pajamas running around the kitchen with her hair down. Pink hair by the way, and running her fingers thru her hair and leaning up against counters and surfaces with food. I will be calling the health
department. Ridiculous.

We ordered online and got a email from Pizza Hut saying thanks for your order!!!! We get to the Pizza Hut location in York and they said it was not confirmed on their end. .. They did not do anything to either resolve the situation or anything and in my book that is poor customer service!!!!! And that Location has lost my business!!!!!
The location is
212 S. Lincoln
York, Nebraska 68467

Out of the three times Pizza Hut screwed me financially in the past year and plus their pizza sucks, little chasers is 3 times as good as theirs. Won’t be long before there’s no Pizza Hut left, I will never spend another penny there and I grew up on that pizza. Time for an era to end

Yes I live in Milton Florida and I've been getting pizza a long time from Pizza Hut in Milton Florida the delivery service and we got one medium pizza with Plano pepperoni a small thing of the center stick and it cost us $28 what the her daughter Melanie Watts our address is 6105 car c a r r Road Milton Florida 32583 we don't really come on load so if you're going to send us anything send it to mailbox thanks and have a great day

Order Details:
1 2-Liter Diet Pepsi
1 Big Dinner Box Cheese Stix
1 Big Dinner Box Honey BBQ w/ Honey BBQ
1 Big Dinner Box Pan-style Create your own with Pepperoni, Classic Marinara
1 Big Dinner Box Pan-style Super Supreme
$29.99 Subtotal
$3.21 Tax
$5.29 Delivery Fee (Not a Driver Tip) They want you to know this.
$7.70 Tip
I ordered the Big Dinner Box special,, $23.99, with a few modifications bringing the total to $29.99. In an amazing turn of events, meaning added costs, Tax, Delivery Fee plus tip (20% of the cost before tip, NOT just the cost of the product because some genius at Pizza Hut thinks this is how reality works,, my credit card was charged $50.00.
When I asked the driver where my cold drink was he informed me they had none, so I explain cost and value. He says, "Call the store please." I say, "No! I've done this before and I'm not calling the store to be put on hold, wait 30 minutes, just to be hung up on like the last time this happened." So the driver says, "I'm just the Delivery Driver" I explain to him, he's the Agent." He brought the wrong order and however he wants to address this, I'm dissatisfied with the continued poor service (between both the store and the drivers who want no responsibilities but expect better tips. Well, he got over for the day so instead of a fair 20% tip on the overall charges, he received 25% tip on a modified order...a modification i would not have agreed to if they just informed me they couldn't fulfill the order.
I have noticed that fast food and delivery has become a continuing poor prospect with no accountability.
Apparently the Drivers don't care and the Managers don't care, so guess what, I won't care to order from them again and I ask my friends and family to do the same if they wish to be treated better. Stop paying bonuses; stop adjusting orders without consent; stop accepting the status quo; and stop gouging the consumer by guiltily them into tipping above and beyond fair service value. No team deserves a tip if THE team can't get their act together. And for the record, I was a dwlivery driver for over 10 years while servicing in the military so I know how the operation end of this business works. Some people just work enough to get by and no further. This is not the way to keep an IPO company ahead of the competition.

Pizza was burned and cold at the same time. It was very dry the wings were NOT. Garlic/parm and hardly any sauce on them. This was at pizza hut 540a in Lakeland Florida 33813. Too much money to NOT get good food. Very disappointed and I will let everyone know.

I ordered pizza at 4:14 today and had a confirmation text and number saying my order was being processed. By 6 I still had no Pizza so I went to the store it was ordered from and the girl proceeded to tell me I didn't have an order. I decided to make domino's my new Pizza place. Pizza hut you going down if you continue business like this.

We ordered a pizza and chicken wings it was delivered COLD over an hour later. My family tried calling the restaurant on Boniface in Anchorage, AK 99508 . The Pizza Hut #039129 hung up the phone on us. We wanted to explain cordially about our disappointment with our order. My family will no longer order from Pizza Hut again, we are sorry about this experience because we have always been satisfied and this is the second time that we’ve received cold food. We paid $41.46 with our hard earned money.

I placed an order using your app today around 4:18 pm and scheduled it to be delivered at 5:45 pm. I called my local Cuero Pizza Hut at 6:03 pm to ask where my order was at and was told she only had one driver and that he was on it. After I got off the phone with her I received a message saying my order was finally out for delivery. I have doorbell footage that shows him here almost an hour AFTER the scheduled delivery time! I signed the receipt but now I wish I wouldn't have because we got a lukewarm pizza that was hard so hard in some spots I couldn't chew, and there wasn't any marinara sauce with the cheese sticks I ordered!

First the pizza box was half open when handed to me. I ordered pizza and mozzarella sticks and the delivery driver didn’t know what happened to the mozzarella sticks. The order was 32.00 and some change. Pizza was greasy, cold and the entire pizza had 9 pepperonis on it! Worst pizza experience ever!! Do better!! I git ripped iff!!

This is the 3rd time Ive placed in order with this pizza hut only to find out over an hour later that they are not delivering. Why is it every other pizza place can turn off delivery option online when its not availabl, but this pizza hut takes your order, cooks it, then calls and tells you your food is sitting there waiting and they will cancel it if you don't come soon. When this happened today...for the 3rd time, apparently the person I was speaking with didnt like me complaining about calling me 20 minutes after I made my order to tell me I have to pick it up...as he proceeded to hang up on me after saying we already canceled your order. I'm done with this store.

Ordered, waited 95 minutes till delivery- Hut was 2 miles away- they used door dash was their reason. We followed them go twice past our address.. ridiculous!! We will never order from any Hut again! This is not our first terrible encounter

Country Republic of Singapore Date 20 December 2022 Time 4.49 pm
When I was not sure what to order the counter staff 1144 Ana was rude and shouted at me to hurry up and started to bang the calculator
I immediately reported this matter to another senior staff
She was also rude to another customer before me who had difficulty paying by credit card.The comments to this customer like IF OTHER CUSTOMERS DO NOT PROBLEMS.WHY DO YOU HAD PROBLEMS
This staff should be given a stern warning

I would like to have someone call me .phone number 682_970_7387 I have been a big fan of Pizza Hut all my life until now. I had a very upsetting issue with one of your employees I had one of your employees show up at my home one night saying he was delivering pizza from Pizza hut in my neighborhood and he came by to see how my pizza was the week before. I had ordered a pizza that Wednesday before. I thought I notice the man as the one that delivered my pizza. I thought that was strange so I call my local pizza hut and checked to see if that man was in my neighborhood that night delivering pizza the manage said that man worked the early shift and was not working that night that said to me that man came to my door just to see me ? I do not know this man and I am a widow 63 yrs old that was very upsetting I did call my local police and made a report of this . I want something done about this .

I ordered pizza for delivery. Asked the delivery girl if they remembered the garlic sauce because every single time ive orded it with my meal it never shows up. She said no they were out so I asked if I was going to be charged for it because I was every other time. Anyways she was very rude and sarcastic saying Oh I wouldnt want you to be charged for something you didnt get. Very hateful in fron of my 11 year old son. Plus the food was also cold. I will not order food from Neodesha pizza hut ever again. You lost a customer because of a very rude delivery driver. I hope you fix this before you lose other customers. My son asked why the lady was so mean to me.

Place my order on Friday Dec 8th2022.
At 7:05didnt receive my food until 8:15 which I checked my order it was wrong I ordered pepperoni and I received cheese .The store clerk told me it wasn’t anything she could do about it that’s the way it was ordered online and if she could make another one it’ll be 25 mins. This is the second time something like this happened the first I let it go . But not this time so I called customer service the same day to get a refund spoke with someone and said I would receive an email but nothing has came thru. I’m highly disappointed and just want an refund


Pizza Hut location on Troy Foad in Edwardsville, Illinois. I am not complaining about the service there. They were fast and friendly. I'm complaining about the two pizzas I bought there. The thick crust Supreme was the better of the two, although not nearly as good as Papa Murphy's pizza. The thin crust pepperoni, black olive, extra cheese pizza tasted like how stinky feet smell. I am half European, so I even like stinky cheese, but I threw most of that pizza away, it was so bad. Why can't we have a good Pizza Hut any more? Ah well. It waa a pointless question anyway.
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