Contact Pizza Hut Corporate
Toll free phone number: (972) 338-7700Pizza Hut is an American fast food chain, international franchise and a subsidiary of possibly the world’s largest mega restaurant corporation, Yum!Brands, Inc. Pizza Hut has over 11,000 outlets worldwide with 6,000 in the United States. Employing over 160,000 there are outlets in approximately 94 countries. Corporate website is www.pizzahut.com.
If you experience a problem with your dining experience at any Pizza Hut you may call 1-866-364-0082 in Canada and 1-800-948-8488 US. You may also address correspondence to the CEO, David W. Gibbs at 7100 Corporate Drive, Plano, Texas 75024 or call the corporate office at 972-338-7700.
Pizza Hut was started in a small house in June of 1958 in Wichita, Kansas by Dan Carney and Frank Carney. Pizza Hut uses promotions, movie sponsorships, seasonal offers and products to capture extra marketing opportunities. Social media presence may be found in Facebook, Twitter and YouTube.
Experienced poor service? File a complaint here!
Pizza Hut Contact Information
Report complaints to corporate and get satisfactionPizza Hut headquarters address
- 7100 Corporate Drive
- Plano
- TX 75024
Company website
1-800 phone number
(972) 338-7700Support email address
feedback@pizzahut.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
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Top Pizza Hut Complaints
Browse more than 1286 reviews submitted so far
I went for a delivery interview on September 19th the woman spoke to me as if I was going to be hired never got a phone call to discuss anything then got another message saying that they did not choose me for delivery and asked if I wanted a customer service interview I replied yes set a date and today they sent me a message saying that unforeseen things happened and that my interview was canceled I feel like I am being discriminated against I have a family to feed I do Uber every day I may not have the best vehicle but it runs and can get me from point a to point b so I do not see why they did not hire me and why they offered another interview for a different position and then canceled on me this is ridiculous


Zeshan Haider
3236 Rawlins Avenue
Bronx NY 10465
pakihaider@gmail.com
646-712-0513
Date bought: 09/22/2023
Pizza Hut Customer Service
Dear Pizza Hut Team,
I hope this message finds you well. I recently had a rather disappointing experience with a pizza I ordered from your establishment. As a longtime fan of Pizza Hut, I felt compelled to bring this matter to your attention.
On 09/22/2023, I placed an order for 4 medium pizzas and Pineapple pizzas from your 3429 East Tremont Avenue (Bronx)branch. I must admit, I was really looking forward to indulging in one of my favorite treats after a long time. Unfortunately, my experience did not meet my expectations.
Upon opening the pizza box, I immediately noticed a concerning and unpleasant smell emanating from the pizza. It was quite off-putting, and I was hesitant to continue. To my surprise, when I inspected the pizza, I discovered pieces of bacon mixed in with the pineapple topping. This was extremely disappointing as I had ordered a vegetarian pizza with pineapple, and finding bacon in it was both unexpected and unsatisfactory.
This experience was particularly disappointing for me, as I had been looking forward to enjoying Pizza Hut pizza again after a long time. I believe in the quality and taste that Pizza Hut is known for, but this incident left me with a negative impression.
I kindly request that you look into this matter and take the necessary steps to ensure such errors do not occur in the future. I believe in Pizza Hut's commitment to customer satisfaction and hope that my feedback will contribute to maintaining the high standards that your brand is known for.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Zeshan Haider


Employees don’t understand English and continue to hang up on me acting like they can’t hear me

If I could give a negative star rating, I would. I placed an online order to Pizza Hut #4124 in Memphis, TN on 07/31/23 at around 9:30 pm. The order was supposed to be delivered by 10:15pm. At 10:30 pm, I decided to place a call to check on the order because I knew the store closed at 11pm. The first call I placed, a lady answered the phone and I heard her say, “oh my god” and she proceeded to hang up. I called right back. The phone was picked up and hung up immediately. I called a third time and the phone just rang. I got in my car to go to the store to see what the problem was. En route, my husband called and said that it had been delivered. This was at 10:50pm. I will never order from this location again and possibly won’t from any Pizza Hut location.

Ordered pizza on 7/28/2023 pizza wasn't made as ordered and was burned call spoke with manager told him my complaint he said it would take 1 hour and 30 minutes for order to be delivered because he only had 1 driver but he could give me a store credit my total order was $28.32 on today 7/31/2023 I called to redeem my credit first they tell me I only have $10.00 store credit and my order can't be delivered becas to be $16.00 or more but the pizza I originally ordered was $15.88 this is bad customer service it was the rocky

Lost pizza no call as if they didn't care this company needs to fail

Called Pizza Hut in Hampstead Md directly and placed my order and paid by cc over the phone. 15 min later, I get a text from door dash stating they are on their way and to have cash ready! Door dash shows up and won’t give us our pizza because we won’t hand over the cash. I checked my card and indeed it was already paid for at Pizza Hut! Door dash calls her manager and was told to report us for not paying. Pizza Hut manager said it wasn’t their fault and won’t give me my money back! Horrible customer experience!!!


Ordered 5 pizzas and cheese sticks for a birthday party had 12 guests, they were awful had no sauce dry and tasteless. We love pizza hut but this was terrible. Nobody ate it. I tried calling them last night and today no answer. I would like a refund or credit for better pizzas .

My entire order which contained an order of breadsticks and your chicken melt. Nothing looked right. Nothing tasted right. Like it was over or under cooked.

Waiting to order,cashier ignored me to deal with customer arriving after me. Asked her why? she ignored me and refused to acknowledge me. Turned out she is a minor who’s mother was in the back with manager. I asked about child labor laws I’m threatened with no service. I took picture of minor to send to corporate.

Joplin MO rangeline store. Emily Gonzalez manager.
3 hours after opening dining room still had chairs on tables.
Rude employee.
Unattended register and dining room. We had to keep calling them from the back room to order, to pay, to ask a question.
No menu on wall, table, or at register.
Manager didn't know how to give refund and had to take our number someone else could do it layer after our order was messed up.
The only unlocked door blocked the handicapped ramp entrance. We asked them to open it and they didn't. Still had not by time we left. Manager said she wasn't required to.


I’ve already filed a complaint and someone named Anthony called me back (sorry, forgot his position). I explained to him what happened between myself & the employee.. He told me what an exceptional employee Devon is and defended a couple of devons actions. The conversation ended making me feel like I did something wrong. But I think being called an old lonely hag by some one is highly inappropriate.and unacceptable period. Therefore I won’t be going to a Pizza Hut again. I’ve been going to that same store for 3 years and NEVER had a problem. Thank you

The PizzaHut in Boonville, MO was horrible, I was told that its owner paid exceeded money to his employees for being disrespectful to customers, I can't even imagine how they treated everybody down there, Not only that, My foster family member gave information that she ordered a pan sized cheese pizza because she has a 4 year old son that loves cheese pizza, and a large Pepperoni and Sausage pizza for delivery to the house where she's helping a 86 year old woman to look after kids, and the delivery person never arrived and no response either. Worst of all, there was supposed to be a remodeling person to remodel the place, and they were the most disrespectful to him than customers, and he is a African-American, and I know his Daughter from high school, and they never remodel the place since then. I demand that the place needs a new manager, new employees and no more disrespecting people in this town.

this location has been nothing but problems since new order , you go online place the order but half the time it dosnt show up or it shows up 2 /3 hours after you orderd it , today i ordered pizza at 4pm got email saying it would be here by 5:07 , now alittle late isnt issue but at 6:00 pm i got another email thanking me for my order hope i enjoyed it ,but i had not recieved my order yet , two hours later and still no pizza just email saying ty hope you enjoyed it , then half hour later at 6:30 got another email saying sorry they couldnt fill my order at that location smh ! 2and a half hours later they tell me they cant do the order , why not surr i order pizza from pizza joint not sure what the problem couldve possibly been , if it was driver issue i shouldve got email right away saying so not two and half hours later , what kinda way is that to run a place , never order from pizza hut loaches road location they cant make and deliver pizza at this pizza location for some reason , never have i had such incompitant people smh wow just wow

Bemidji mn location. First of all the pizza hut app for phones is atrocious, really needs a rework to be serviceable. And at this particular location the parking lot is like the grand canyon and corporate needs to get someone out to fix the parking lot of all the huge potholes, its why the customer base is dwindling, don't want to brake a car apart for some food.

This is the 2nd time I’ve been verbally assaulted by an employee named Devon at the Pizza Hut on Fresno st. 1st time I ordered a pepperoni pizza online and when I arrived and took it home I saw it was a cheese pizza. Upon my return he said there wasn’t a thing he could do about it. I’ve been going to this Pizza Hut for 3 years and never had a problem. He refused ti give me a pepperoni pizza or even put some pepperoni on the cheese pizza. He then ordered me to leave the store and at that point i attempted to call the police but decided it wasntt worth it and left. Went back in today after about a month snd unfortunately he was there. He proceeded to call me an ugly lonely old lady. I will not go to Pizza Hut again especially if he continues working there. He is one of the most disrepectful people I’ve ever met and does not need to be working with the public.

On7/4/2023 I ordered 2 big dinner box for delivery.I live in barre Vermont.I payed for my order over the phone.57.13.When the dash/delivery man came he said I owed57.13 I told him I payed already and it also said clearly on the receipt bal due 0.00.so I called Pizzahut in Berlin vermont to confirm with them that payment was made and received.She said I was all set and that the dash/delivery drivers know that it’s payed for in advance always.then I got a phone call from a man I assume from dash asking to pay the 57.13.I told him that it’s was already paid..I feel like the driver was trying to rip me off.And I even gave him a 20 dollar tip before I knew what was going on Please understand the manager was really great.I love ur pizza but will never do delivery again if Pizzahut uses dash.Thank u .Robin Paige

When calling in my order; Annie hung up on me, when I called back to ask if I could complete my order....Nothing was Input... She (Annie) began to Argue that she didn't hang up on me!

The worker at 7221 Pine Island Road, Yolanda should be fired!!! She refused to cancel my order that I placed online due to the poor customer service she provided when I was trying to make a change to my order within minutes of placing it. I have also witnessed her speaking to a delivery (in front of customers) as if he was a 5 year old. No one like this should work in customer service and I want to speak with Corporate to ensure that she is dealt with accordingly

Over charged for a purchase. Bought items on Sat. 6/24/23. Was charged again on 6/26/23 for the same purchase though I did not purchase this item from the store. Was told by manager that this was the result of a pre authorization fee though it was 48 hours later that I was recharged for my purchase. Store refused to issue money back.


I bought a large 2 topping pizza at Perry Hall Pizza Hut in Nottingham, Md. I was uncomfortable when I walked in there by the stares by two young people working there. Their attitude toward me was not good . I am an 80 year old white woman. I want to add it was definitely racism I was experiencing. The website said the pizza was 14.99 and a separate charge for the mushrooms. I was charged 22.76 The worse part is they did not put any tomato sauce on the pizza. The pizza was not even eatable it was so dry. I stopped on the way home to get the pizza so I wasn't close enough to take it back plus I was not comfortable going back there. I threw the pizza away. The friend who I was to share it with me can verify this was all true. The receipt said cheese, pepperoni, mushrooms. I asked for a regular large pepperoni pizza with mushrooms. I never said I did not want tomato sauce. Not only will I never go to Pizza Hut again but I would like a refund. I tried to upload a picture of the receipt but this site will not accept the file.

Order placed on 6/25/2023 @ 8:29pm ... Estimated delivery time -8:59 ..... Called store for status on delivery --- was told a few more minutes . Called back @ 9:50, delivery on the way. Declined the delivery at the door. Morgan City, Louisiana store location is lacking efficiently !

I ordered 1 medium and 1 large pizza. I usually order from pizza hut at least once a week because I have a 5 year old who loves pizza. Every single time the driver calls the gate so that we can answer and let them in. Tonight, Sunday, June 25,2023, the driver decided not to call the guard gate but instead he left and and had my order cancelled. He called my cell phone from his cell phone and 3 mins after him calling I called right back. He never answered. After trying to call him several time with no answer. I texted him hello, you have our pizzas. No response. I then called the store that we ordered from which is 18510 NW 67th Ave Hialeah, FL 33015. I sat on hold for over 10 mins and now one picked up the phone. I then called the customer service number and they gave me corporate's phone number. I finally got a text back after 20 mins from the driver and he said your order has been cancelled. You need to call the store now. I called the store and I'm still on hold right now and it's been 9 minutes and 15 seconds. This is RIDICULOUS customer service and this was my last time ordering from Pizza Hut. What was once my favorite and go to pizza place is no longer

Worst experience going back to Pizza Hut at (4250 Cerrillos Rd, Santa Fe, NM 87507), Manager could care less, or reason being that staff appear to be all teenagers. I waited the 45 min that the app requested, when entering I was asked to waited another 15 min. I waited for 20, still didn't get my order. When I confronted the person in front, I was told that the back people had been messing up orders all day and that I had to wait another 15 min which based on how everyone was yelling to each other in the kitchen I am almost certain that it wouldn't have been 15 min. And, even upon leaving the establishment people in line were also commenting on how staff couldn't even take their order.

I ordered 1 medium and 1 large pizza. I usually order from pizza hut at least once a week because I have a 5 year old who loves pizza. Every single time the driver calls the gate so that we can answer and let them in. Tonight, Sunday, June 25,2023, the driver decided not to call the guard gate but instead he left and and had my order cancelled. He called my cell phone from his cell phone and 3 mins after him calling I called right back. He never answered. After trying to call him several time with no answer. I texted him hello, you have our pizzas. No response. I then called the store that we ordered from which is 18510 NW 67th Ave Hialeah, FL 33015. I sat on hold for over 10 mins and now one picked up the phone. I then called the customer service number and they gave me corporate's phone number. I finally got a text back after 20 mins from the driver and he said your order has been cancelled. You need to call the store now. I called the store and I'm still on hold right now and it's been 9 minutes and 15 seconds. This is RIDICULOUS customer service and this was my last time ordering from Pizza Hut. What was once my favorite and go to pizza place is no longer

I order a pizza and wings on 6/20/2023 at 8:24 pm online and a reply was sent back to informing me that my order would be delivered to me within 25-35 minutes. I called the store at 11921 Blue ridge in grandview mo and all they could tell me that the driver is running behind and that he is on his way. My order arrived at 9:40pm and the pizza was cold and that wings was cold and over cooked.

On 6/20/2023 at 4pm I ordered 2 large 4 topping pizza and an order of garlic Parmesan wings. When I got to the store the computers were down because of a storm. The gentlemen behind the counter said the priority was to get the computers up before he could help me. I was patient and then showed him that i prepaid online if they could write down my order to start making. I waited for another 20 minutes only to be told they made my pizza wrong by adding sauce and had to make another. Afterwards while looking at the pizzas they were made poorly barely having any of the extra toppings I ordered and having ham added on one instead of bacon. The wings had barely any sauce on them to the point where they were pretty much plain. After an hour we left and decided to call corporate for a refund since all the store offered was an apology. I then called corporate and spoke with a Leon, he took my information and told me that all he could offer was a coupon for 2 large 3 topping pizzas. That doesn’t even cover my whole order. I asked about the wings and he said all he could do was the coupon offered. After I hung up my wife called back and asked for a refund rather than a coupon. the lady I then spoke to said that in the terms and conditions it’s either a refund or a coupon and since I accepted the coupon I couldn’t get a refund. Leon never told my wife that she had an option he only offered the coupon. I would like a refund for my entire order since a coupon for large pizzas doesn’t cover my entire order, time wasted and poorly made food.


Thought I would try the steak and cheese melts. Well I did and was very disappointed Hardly had any steak and peppers in it. Need to learn how to stuff them better. Will not be getting them anymore. Sure didn't look like them on TV.

On 6-16-23 aT 9:00 pm, I went in to order a pizza for take out. I stood at the counter for 10 minutes and could see the employees. I finally tried to get their attention to make sure they knew I was there. They continued to ignore me and I left. This is unacceptable.

I have been calling since the last week of May to get a refund of $33 for an order I cancelled and no one has gotten ahold of me. I have called 4 times to no avail.

I called at 9pm and the girl asked my phone number pick up or delivery and my name then didn't say anything else just put me on hold for a long time..then I called back they didn't answer..my husband then called and he was asked if pick up or delivery also and he was immediately put on hold for a long time..they never came back on..he hung up and called back and the same guy by the name of ege answered and my husband asked if they didn't want to do deliveries or make pizzas or what ..the guy stated they were closed..my husband said why didn't u just say that when we called instead of taking our order and putting us on hold snd never coming back on..the guy said "I don't know why they did that" my husband said "well u r the one that did it..that guy said he didn't recall that! He was lying and this customer service is horrible..they lost a good customer

Bloomsburg Pizza Hut is now a disgrace.My husband and I frequent the Pizza Hut and it has gone to the bottom of the pit!! Never enough help, the workers are all miserable ,as if they hate their job. And the food is always over cooked. We don’t live in town so when we got home this Sunday I was not running back to return 4 over cooked meat lovers melts. We got for our visitors also and I WAS SO EMBARRASSED. I was telling them how amazing they were and then I GOT HARD DRIED UP MELTS. I felt aweful so we had sandwiches and potato chips. I Really DONT WANT TO WASTE MY MONEY AGAIN. THERE are many other pizza shops in our town. I’m sorry to have had been the one to complain.

My complaint about the pizza hut#026559
2426 S Kirkman RD ORLANDO
MY PROBLEM IS WHEN I COME BACK TO PICK UP MY PIZZA AFTER 15 MINUTES. THE PERSON ON CHARGE TOLD ME THAT THEY NEVER MAKE IT. When asked the manager for my money back response without respect ask her for her name she refused. Not wearing a name tag anyway

I ordered 2 medium-sized pizzas and 6 piece wings from the Pizza Hut in Oxford, MS 38655. It them an hour to deliver my order. I received not fresh and hot. I am really disappointed. When I placed the order, it says I will receive it in 20 to 30 minutes, but that was not true.

So I ordered Grilled Chicken Arrabbiata pizza medium and the pizza description clearly says no mushrooms but the pizza I got had no chicken but mushrooms. I am allergic to mushrooms and I ate 2 full slies as I was not expecting mushrooms in it. Later my toung felt itchi and thats when i realized it had mushrooms. How can they make such a silly mistake while making this. This is serious issue as my health is getting impacted by it. Also when i called the lady in the store she said the pizza was made by a trainee and since he is new he tends to make such mistakes. This is totally unacceptable. She said she will send a new one but this can be a life threatning issue and I m really scared to order pizza next time from their store. This is my worst experience every and it should be quickly escalated.

4th time I haven't received my sauce that I've paid for

The post falls pizza hut employee was rude to me over the phone while I tried to give my card information and accidentally said the wrong zip code and she treated me very poorly. She started throwing a fit and when I asked if we could just try it again and she did not act civil in any way and gave me all sorts of unnecessary attitude the entire phone call. She called me back after I hung up to tell me that my number was banned from all pizza huts and yelled at me with a lot of disrespect. The employee service at pizza hut is terrible and they have the customer service of an 8 year old.

Ordered a pizza at the pizza Hut on Hwy 67, Alvarado tx at 555 pm on May 29th. I ordered on the app and set up a pick up time of 630pm. I arrived at 630 pm When I arrived, there were several customers standing in the lobby, waiting for there orders. There was only 2 employees in the store. One was taking orders and making Pizza. The other was actually a driver who was cutting pizzas and boxing them. Looked as if there were other employees that didn't show up for work. Door dash delivery drivers came in and they made them their priority. It was 20 minutes before the employee making pizzas came to the counter. When asked, was told they were short help and would do their best. Another 30 minutes went by, with 4 or 5 Door Dash drivers picking up their pizzas. When it came to other customers,like myself, they started making those pizzas. Another 20 minutes went by. A couple of customers got their. Pizza, including 2 that ordered after. I was patient up to this point. Now it was going on going on an hour and a half. I blew up., and yelled out...WHERE IS MY PIZZA. Now, the driver that was helping left to make a delivery. The only guy working told me he had to remake my pizza. After waiting for nearly 2 hours, sitting in a little wooden chair I picked up my pizza. He did not offer a coupon or any other compensation for waiting over 2 hours for my pizza. Worst customer service I have ever received in 50 years!

Whe order a thick crust and when whe got there to get or pizza thay sold or thick crust pizza and gave me a thin crust pizza and I took it back in and the women in charge I told her that whe ordered a thick crust pizza and she raised her voice at me and said that it was a thick crust pizza and I paid 20 dollars for a pizza I didn't ordered she wouldn't do enything about it whe whe love pizza hut and there pizza but I don't know if whe will go back or not thank you

Too long to type but if someone will call, I’ll be happy to tell you my experience.

Waiter charged my card with another couple’s bill and vice versa on my card. When I brought to his attention, he stated he messed up but the manager told him there was a lot of paperwork to credit back the mistake so could the other couple just give us cash to make up the difference. That is so unprofessional. They had to write a check which thankfully I know them but if I had not. Waiter owned the mistake but they manager did not even come out and apologized.

International city CBD branch
Every time bad service
Bad stuff
Bad behavior
But today this branch closed time 3:30 am business hour
2:30 I am going this branch supervisor telling me branch is close
Sometime pizza finish , branch close, no, any person this counter

Order two med pizzas
One was correct
The second I requested NO CHEESE
but it came with cheese

I was charged twice on my card on 4/24/23 for pizza I didn't get or my money refunded or contacted by anyone for pizza hut is thus the way pizza hut does busines taking money and not taking to people about it after the complaint was made...

Every time we get pizza from our pizza hut there is never any sauce on it. Don't they put sauce on any more.

My pizzas were cold and made wrong. I had previously ordered them online so they should’ve been ready. When I got there they were not. The people asked me to come in and wait it would only be a few more minutes during that time I heard people in the bag, yelling, you stupid idiot, and other derogatory sayings People came and got their food anywhere from 3 to 6. I kind a lost count because I was getting angry. I took my pizzas and laughed and did not notice that they were not made right now and cold when I got home the people that were working, there were totally overwhelmed to call them back would’ve just made matters worse not for just me but everybody else

after 6 attempts to order over
phone all i got was a long recording of buy a new york style pizza,they finally called back and when i asked why they would not answer ,the reply was you want carry out or delivery-twice, went to the location and got no sane response, taking your number out of my phone, will not be back, inept service and attitude

Ordered from Pizza Hut Wooster Ohio
04/17/23 4:33PM TICKET 0042
I picked up order that was about ten minutes late from time to pick u on web
Drove home about 5 minutes
Set food on table and the pizza was cold
Bread sticks were warm
Wings warm also.
Have had several orders and this is the first time we have not been happy with the food
Just FYI

Ordered pizza at 333pm, 4/17/2023. Pizza arrived over 30 minutes AFTER i got a notification it was leaving the store [ i live 5 minutes away from store]. Cold, soggy pizza. $45 wasted.

I called to place an order for Pizza Melts. I ordered all 4 kinds. I talked to a woman who didn't speak good English. I"m not sure she totally understood me and I have issues understanding her. I got to the store and there was only an order for 3. I told her I'd ordered all 4 kinds, and there was only 3 and I couldn't wait for another order to process. They weren't marked which was which when I got home, so called the store and they weren't helpful in deciding which was which. The person I talked to was no help. When we started eating them they were very hard. My husband is 78 and I'm 72, we do have issues with our teeth. This order was impossible for us to eat. One of the orders was for our handicapped daughter and she couldn't eat her's. The 4th order would have been for our granddaughter and they were so hard she could only eat one. We had to to share the 3 orders we had but not one of us could eat one let alone 2 each.
Since I had already called store and wasn't help with which order was which, I feel there was no point in calling them to report all the issues we had placing this order, what order was provided, and the condition the product provided was. I was totally upset with this order.
I often purchase pizza from PIZZA HUT.
I will expect to see/hear a response from you ASAP.
I'm providing all the information about this order. This was odered at the phone number provided but the call went to a call center the store told me for the
Pizza Hut #034115
1654 Cassopolis St,
Elkhart, IN 46514
(574)262-3655
Server Brandy Ticket #46 (I think that's the number have issues reading it, had cataract surgery 4/13)
04/14/23 6:25 PM
Balance Due $30.78

I went in the other night to your pizza hut at 6463 Glenway Avenue to get a pizza for my children because they were hungry. I walked in and I heard shouting and cursing coming from the work area. I asked what the employees name was and I was told it was Sharon Eliot I believe was the name. She then waited on me and I was never treated with such disrespect. I was cursed at and called several 4 letter words beginning with f. I was just glad my children were not with me at the time that would terrify them by seeing the way a so called adult would act especially an employee at a store. I always told them that is not the way to act. I was at one time a loyal customer but now I think I will give my business to Little Caesars or Papa Johns. That is a shame because that was their favorite place now we will go elsewhere. I am sure you will lose more business if you keep people like that around. If you ask me they are toxic for the company. I will be sure to tell my family and friends. They went their to order pizzas for the games but however they will not be giving you the big orders anymore. Until you get rid of that worker I or none of my family or friends will give you our business. I wish you the best but if you keep that around you will keep losing business.

The last few times a pizza has been ordered they have been drrryyyy and very skimpy on the toppings. I try not to complain but this is getting ridiculous.

Ordered 'tastemaker: pizza : lg 3 topping for $10.99, and was charged 18.66 called call center twice, on hold total 45 min., Told me call store, called store n they said to call call center, run around for one hour, wanna be reimbursed, Chalmette pizza hut, receipt 0107

I ordered a supreme personal pan. I paid as it was coming out of the oven. The person waiting on me, Ronald, asked the only other person I could see there if he had made the pizza. He said yes, why? He said because you left half the ingredients off. Ronald started adding everything that was left off and I called back to him and told him that I didn't have time to wait for it to go back through the oven. He said well you can take it like it is and I said no I wanted what I ordered so give me a refund. I told him that I would normally wait but on that night I was on my way to a baseball game. He gave me a refund but never apologized for their error and my inconvenience. I thought this was very rude and unprofessional. The store number is 038928 in Sikeston, MO.

I like light sauce on my pizza. I ordered pizza tonight and it was PERFECT! I know it sounds silly but it’s just my preference to have light sauce. Also the pizza was to order and the delivery was fast and easy! I ordered from Pizza Hut in Abilene, Tx. Ridgemont Dr I believe. I can get the exact address if needed.

I've been trying to get hired as a delivery driver in Bloomfield, IA; but the manager Alex; says that I can't work their because I'll get hurt. That is an extremely dumb reason as to why he doesn't want me to work their. And when I went and talked to him the other day; he talked to me in a rude attitude and just doesn't care about me. He needs to be fired for that reason.

This was the worst pizza I've ever had!!!! Was dry cold and there was no flavor.. asked for extra cheese and didn't receive it. Pizza was under cooked, cold, I'll never bye another meat lovers again.

My wife complained about a pizza the big new Yorker being old, hard and paper thin. The manager Logan at unser Blvd suite c, Albuquerque nm offered a new pizza. When she picked it up she was cursed at by Logan. Your lucky I didn't put pizza hut and Logan on CNN. Never will I or anyone I speak to about this matter ever buy pizza hut again. I'll make that clear

Pizza was under cooked I had to cook it when it got here. Cold and tasted very old we couldn't even eat it because it was so nasty I ordered from pizza hut alot and this is the first time I've ever had a problem I'm very very unsatisfied my family was very disappointed. Thanks Melinda

I order at least twice a week five out of ten times my order isn't correct

Had a online order for delivery,while on our honeymoon.in servierville,Tennessee.didn’t receive everything that we ordered.pizza was cold,hard to even chew.was not happy with the end result.lost business!!

Paid more then what the commercial said on TV was not as big as seen on TV not a lot of pepperoni and crust was burnt

We ordered a Pizza from the Deerfiled Beach FL. Branch. The pizza never arrived. The app showed it would be here by 7:05pm est. At 7:15 I called and was told it left 10 minutes ago. At 7:35 I spoke to a manager that said 6 minutes out. At 7:55 I called to cancel the order and was told the manager could not refund me because he left and to call back tomorrow. I called my bank and began the process to stop payment. At 8:05 the driver called looking for my address, I told him the order was cancelled. At 8:15 the driver showed up at my door! I told him I had cancelled the order and to take it back. Worst service from a food delivery company I have ever had.

On the 18th of March 2023 I ordered a pizza and boneless wings for delivery from the Pizza Hut at 1875 West County Rd 419, Oviedo, Fl,. The pizza was supposed to be a large, hand tossed, with half being cheese, pepperoni, and bacon, and the other half being cheese, pepperoni, Italian sausage, and bacon. The pizza that we received was half pepperoni, and half mushroom. Not even close. It was ticket number 0091, and was ordered at 3:51 pm. You guys usually do better than this.

We ordered a medium cheese. sausage, mushrooms, green olives pizza and a six piece wings from your 2001 West Highway 52 location in Rochester, MN on 3/14/23 at 5:35 pm. This was ordered on line. My wife and I are here for a couple of days due to her appointments at Mayo Clinic. When we ordered, it said our order would arrive at our hotel within 25-30 minutes. After an hour I called the local location and they said they were running late and that the driver was on his way. After another 30 minutes we called again, asked for the manager in charge -" Elisa" said she was and we asked once again when we would receive our order. She responded again that the driver was on their way. After 1 1/2 hours of ordering, our food arrived cold and the pizza did not have the correct ingredients. We are long time customers to Pizza Hut and being in the customer service industry I'm pretty certain this is not how you expect your businesses to be run. There are many options to order good pizza and to being more honest on the timing of delivery arrival. I would appreciate a response to this email.

Pizza was very salty, all the vegetables had extra salt.

8254 Maurice Duplessis worst restaurant ever. The woman that answers the phone is very rude and says she has no time to talk to you. The manager yells at custumers and then hangs up on them. I give this restaurant 00000000000. Never ever will order from them again. I hope someone does something about the management in this restaurant.

It took 7 minutes for me to even get greeted. The food was cold and it tasted old. I was not satisfied and I felt my money was wasted.

I ordered a pizza and wings last Wednesday on the first. My pizza was not delivered in 45 min. I called back asked where was the pizza they informed me that the order had just left. I only live 7 min. away. Then the pizza was delivered 30 min later. I refused the pizza to Door Dash, that is who pizza hut in Duncan, Oklahoma used. The money was suppose to be refunded back to my card and it's been nearly a week and I still haven't gotten my money back and everytime I call up there they already say Aubrey is out of town. She never returns my calls like she was suppose to this morning and never did!! I would just like to have my money! I'm a very unhappy customer!!!

I ordered a BIG NEW YORKER... I counted exactly 16 pieces of pepperoni only on it. I'm very very very disappointed. I'm on disability now and I can't afford to be robbed like this.

The big new York pizza was nasty and not cooked I just threw it in the trash

On March 5th, 2023, around 10 p.m., I ordered a stuff crust 3 topping medium pizza. When the pizza arrived, it was cold and dry. So I thought maybe if I warm it up, it will taste better. The next day, I threw it away. I always order from this pizza Hut and never had an issue. I would like a refund, please, and I will stop ordering ordering at this time

Overloaded with sauce so sugary and crust was raw for advertising a NYC pizza!! I’m from NY and it was disgusting for 23.00

we called ahead to place a dine in order for a pizza they said it would be ready in 20 minutes so we put on our coats and headed for town 4 miles away .we arrived and were seated .we told the server what we had ordered. she then took our order for drinks. she brought us our drinks. we sat there and waited for twenty.I told my wife to go up and see whats going on .she said they were having troubles in the kitchen,another 10 minutes went by and they brought our pizza. the pizza was look warm at best . next time the server came around i let her have it and told her how disappointed we were so she went and got the manager.She said she was sorry we had to wait but had trouble with her personal and that she would make it right I told we had called in in the order way ahead of time we had to wait more than 40 minutes then got a cold pizza. besides all that the pop I was drinking had a big chip out of the rim of the glass.all she did for our long wait was 5 dollars taken away from our bill with a coupon. we are seniors and may never go back again. I filled out a form from our receipt that says how did we do and have heard nothing.

I'm a doordasher and I was waiting on my customer's food. Not only is it taking FOREVER but I saw a literal cockroach crawl across the counter right in front of me. an employee squished it before i could take a photo. address is 1105 W fort scott street butler mo

My husband brought home my order for the family. However, the pan pizza wasn’t pan, it was hard to eat the crust because it was so hard like it was left out for hours. Our brownie was also hard and tasted like cardboard. The wings were fine. I am totally dissatisfied with my food. And for the price of 49 dollars. You better believe this is why I am writing you today. This is such a ripoff. I would like a refund for my pizza and brownie. Like I said the wings were fine.

I placed an order on 2/17/23, order#3230217192055001413037888, I did not received the pizza when I called the store my order was canceled without any notification.

I made an order online and I always got a person from Pizza Hut to drop it off and I didn’t know they changed it to door dash. I didn’t get a location of the driver and didn’t get a call that it was delivered. I never got my food. I want a refund. I called and when I asked for a refund she hung up on me and was rude.


I ordered online took a hour for me to receive my order the manager was very hateful

On 02/19/2023 at approximately 5:30 pm, I ordered a lg.handtossed ham, sausage, green pepper and onion pizza to take to work with me . When I took my lunch break and opened the pizza, It was missing the sausage.I was very disappointed not because of the missing sausage but, how unprofessional the employee to whom I talked to on the phone..She actually yelled at me and hung up the phone without actually listening to my complaint

Ordered online service done at 8:35 went there and they have the door locked. Figured 835 isnt when they closed?

1st night my door dash order was 40.00 for 3 items and my cinnamon buns were burnt or overcooked. Tonight..02/14/23...I called the restaurant directly and told them about the burnt cinnabuns.I placed an order for 3 things and my order came to 25.26. 1. why did I get charged a 4.99 convenient service fee?
2.A 20 oz.Dr pepper is 2.39 cents?
3.my cinnabuns were undercooked this time and my parmesan bites were still cold. Now I would like a refund. please

I ordered online through the app, I ordered at 6:34pm. Never received my delivery. I tried calling. Phone rang and rang. I finally reached someone to place an order online. They wouldn't let me speak to a supervisor. I was hung up on 3-4 times. After an hour and a half I came up to the store. It took the poor girl 10 min to find out what was going on with my order. Then I was told it would be another 20 min. It's been over 20 min. I still don't have my pizzas. There's employees dressed like farmers in pajamas, dirty waiting area. Nowhere for customers to sit. There's 5 employees maybe and only one working and dealing with upset customers. I'm definitely not the only person waiting on food. I've waitod on food for 2 1/2 hrs. I will definitely not be visiting or purchasing food from this place again. The young lady behind the register trying her best to get everything done needs a raise or promotion or something. I'm attaching pictures. The young lady dressed in pajamas running around the kitchen with her hair down. Pink hair by the way, and running her fingers thru her hair and leaning up against counters and surfaces with food. I will be calling the health
department. Ridiculous.

We ordered online and got a email from Pizza Hut saying thanks for your order!!!! We get to the Pizza Hut location in York and they said it was not confirmed on their end. .. They did not do anything to either resolve the situation or anything and in my book that is poor customer service!!!!! And that Location has lost my business!!!!!
The location is
212 S. Lincoln
York, Nebraska 68467

Out of the three times Pizza Hut screwed me financially in the past year and plus their pizza sucks, little chasers is 3 times as good as theirs. Won’t be long before there’s no Pizza Hut left, I will never spend another penny there and I grew up on that pizza. Time for an era to end

Yes I live in Milton Florida and I've been getting pizza a long time from Pizza Hut in Milton Florida the delivery service and we got one medium pizza with Plano pepperoni a small thing of the center stick and it cost us $28 what the her daughter Melanie Watts our address is 6105 car c a r r Road Milton Florida 32583 we don't really come on load so if you're going to send us anything send it to mailbox thanks and have a great day

Order Details:
1 2-Liter Diet Pepsi
1 Big Dinner Box Cheese Stix
1 Big Dinner Box Honey BBQ w/ Honey BBQ
1 Big Dinner Box Pan-style Create your own with Pepperoni, Classic Marinara
1 Big Dinner Box Pan-style Super Supreme
$29.99 Subtotal
$3.21 Tax
$5.29 Delivery Fee (Not a Driver Tip) They want you to know this.
$7.70 Tip
I ordered the Big Dinner Box special,, $23.99, with a few modifications bringing the total to $29.99. In an amazing turn of events, meaning added costs, Tax, Delivery Fee plus tip (20% of the cost before tip, NOT just the cost of the product because some genius at Pizza Hut thinks this is how reality works,, my credit card was charged $50.00.
When I asked the driver where my cold drink was he informed me they had none, so I explain cost and value. He says, "Call the store please." I say, "No! I've done this before and I'm not calling the store to be put on hold, wait 30 minutes, just to be hung up on like the last time this happened." So the driver says, "I'm just the Delivery Driver" I explain to him, he's the Agent." He brought the wrong order and however he wants to address this, I'm dissatisfied with the continued poor service (between both the store and the drivers who want no responsibilities but expect better tips. Well, he got over for the day so instead of a fair 20% tip on the overall charges, he received 25% tip on a modified order...a modification i would not have agreed to if they just informed me they couldn't fulfill the order.
I have noticed that fast food and delivery has become a continuing poor prospect with no accountability.
Apparently the Drivers don't care and the Managers don't care, so guess what, I won't care to order from them again and I ask my friends and family to do the same if they wish to be treated better. Stop paying bonuses; stop adjusting orders without consent; stop accepting the status quo; and stop gouging the consumer by guiltily them into tipping above and beyond fair service value. No team deserves a tip if THE team can't get their act together. And for the record, I was a dwlivery driver for over 10 years while servicing in the military so I know how the operation end of this business works. Some people just work enough to get by and no further. This is not the way to keep an IPO company ahead of the competition.

Pizza was burned and cold at the same time. It was very dry the wings were NOT. Garlic/parm and hardly any sauce on them. This was at pizza hut 540a in Lakeland Florida 33813. Too much money to NOT get good food. Very disappointed and I will let everyone know.

I ordered pizza at 4:14 today and had a confirmation text and number saying my order was being processed. By 6 I still had no Pizza so I went to the store it was ordered from and the girl proceeded to tell me I didn't have an order. I decided to make domino's my new Pizza place. Pizza hut you going down if you continue business like this.

We ordered a pizza and chicken wings it was delivered COLD over an hour later. My family tried calling the restaurant on Boniface in Anchorage, AK 99508 . The Pizza Hut #039129 hung up the phone on us. We wanted to explain cordially about our disappointment with our order. My family will no longer order from Pizza Hut again, we are sorry about this experience because we have always been satisfied and this is the second time that we’ve received cold food. We paid $41.46 with our hard earned money.

I placed an order using your app today around 4:18 pm and scheduled it to be delivered at 5:45 pm. I called my local Cuero Pizza Hut at 6:03 pm to ask where my order was at and was told she only had one driver and that he was on it. After I got off the phone with her I received a message saying my order was finally out for delivery. I have doorbell footage that shows him here almost an hour AFTER the scheduled delivery time! I signed the receipt but now I wish I wouldn't have because we got a lukewarm pizza that was hard so hard in some spots I couldn't chew, and there wasn't any marinara sauce with the cheese sticks I ordered!

First the pizza box was half open when handed to me. I ordered pizza and mozzarella sticks and the delivery driver didn’t know what happened to the mozzarella sticks. The order was 32.00 and some change. Pizza was greasy, cold and the entire pizza had 9 pepperonis on it! Worst pizza experience ever!! Do better!! I git ripped iff!!

This is the 3rd time Ive placed in order with this pizza hut only to find out over an hour later that they are not delivering. Why is it every other pizza place can turn off delivery option online when its not availabl, but this pizza hut takes your order, cooks it, then calls and tells you your food is sitting there waiting and they will cancel it if you don't come soon. When this happened today...for the 3rd time, apparently the person I was speaking with didnt like me complaining about calling me 20 minutes after I made my order to tell me I have to pick it up...as he proceeded to hang up on me after saying we already canceled your order. I'm done with this store.

Ordered, waited 95 minutes till delivery- Hut was 2 miles away- they used door dash was their reason. We followed them go twice past our address.. ridiculous!! We will never order from any Hut again! This is not our first terrible encounter

Country Republic of Singapore Date 20 December 2022 Time 4.49 pm
When I was not sure what to order the counter staff 1144 Ana was rude and shouted at me to hurry up and started to bang the calculator
I immediately reported this matter to another senior staff
She was also rude to another customer before me who had difficulty paying by credit card.The comments to this customer like IF OTHER CUSTOMERS DO NOT PROBLEMS.WHY DO YOU HAD PROBLEMS
This staff should be given a stern warning

I would like to have someone call me .phone number 682_970_7387 I have been a big fan of Pizza Hut all my life until now. I had a very upsetting issue with one of your employees I had one of your employees show up at my home one night saying he was delivering pizza from Pizza hut in my neighborhood and he came by to see how my pizza was the week before. I had ordered a pizza that Wednesday before. I thought I notice the man as the one that delivered my pizza. I thought that was strange so I call my local pizza hut and checked to see if that man was in my neighborhood that night delivering pizza the manage said that man worked the early shift and was not working that night that said to me that man came to my door just to see me ? I do not know this man and I am a widow 63 yrs old that was very upsetting I did call my local police and made a report of this . I want something done about this .

I ordered pizza for delivery. Asked the delivery girl if they remembered the garlic sauce because every single time ive orded it with my meal it never shows up. She said no they were out so I asked if I was going to be charged for it because I was every other time. Anyways she was very rude and sarcastic saying Oh I wouldnt want you to be charged for something you didnt get. Very hateful in fron of my 11 year old son. Plus the food was also cold. I will not order food from Neodesha pizza hut ever again. You lost a customer because of a very rude delivery driver. I hope you fix this before you lose other customers. My son asked why the lady was so mean to me.

Place my order on Friday Dec 8th2022.
At 7:05didnt receive my food until 8:15 which I checked my order it was wrong I ordered pepperoni and I received cheese .The store clerk told me it wasn’t anything she could do about it that’s the way it was ordered online and if she could make another one it’ll be 25 mins. This is the second time something like this happened the first I let it go . But not this time so I called customer service the same day to get a refund spoke with someone and said I would receive an email but nothing has came thru. I’m highly disappointed and just want an refund


I ordered a pizza on line i got charged 31.38 never got pizza and bread sticks order # a027119x81t2353 how do i get a refund i will never order from Pizza Hut again i even called and the lady said it was scheduled for delivery at 1:07am now we are starving and will have to find a burger joint thanks a lot Pizza Hut i have to go out on the road with all the rodeo drunks .

How can they employ a thief and a liar like Brandon ? His clothes are filthy dirty and he wears the same clothes to work every day. He smokes weed all the time. He just got out of prison in November of 2015 for breaking into a building, stealing a four wheeler and selling it. He lies to everyone to get people to feel sorry for him so he can use them to get what he wants. You really can't believe anything he says. He also has a desire for young girls. He has been with a 12 year old within the last year. How can you possibly keep him employed?

I placed an order tonight August 3rd 2016 4 the 2-inch 1299 Pizza for delivery. The driver came out and I missed him I didn't hear the knock so I called. And when I talk to I guess the shift manager there he told me that someone came ten minutes ago he was going to have them come out and run the same order but I did not want the same order and I apologize for having the driver come out and I would like to place another order. He put me on hold for about a minute or two then he came back on and said he can not have his driver come out again until our apartment.
When I asked him why he said because it's not safe for the drivers to go to the same address more than once in the same time period. So I asked him if I place the order online again is he going to cancel my order and he said if it's coming from my address yes he will or I can come pick it up. I was very upset because his demeanor over the phone was as if he did not care about my apology and he didn't have time for it. I just want to know is that Pizza Hut policy. And I informed him that I order there frequently I know at least more than 3 times a month I was very unhappy with the way he handled the situation.

first I would like to say we have had negative experiences with the Capital Mall Pizza Hut in Jefferson City MO in the past but yesterday was the icing on the cake. My husband all them at 3:53 and ordered a large thin super supreme with extra cheese. They gave him the total and said it would be ready in 20 minutes. He phones me to go by after work and pick it up. I get there and the manager is at the register. I told him the name and what I was picking up and he said he didn't have any order for that. After giving him my name my husbands name both phones numbers he still says he has nothing. Not to mention he is rude and short. He didn't seem to care one way or the other to help us out or anything. Didn't apologize offer a discount nothing. I said never mind I don't have time to wait. My husband calls back and talks to a woman there and she says she is sorry and agreed he must have called considering he knows the exact total, they offer to deliver it. Again we are on a time frame here. He gives her our address and they said they would have it there in 15 min. 25 mins later she calls back and says out computer messed up can I get your address again. It will be another 10 mins. He said no. we don't have time for all this. this will be be LAST time we EVER eat at pizza hut. There are way to may pizza places in Jefferson City to put up with this crap. I seriously have no idea how this place stays open if they treat all their customers this way and that manager needs an attitude adjustment. If he hates being so bad then maybe he needs a new line of work. I'm not expecting a reply. I'm sure you all don't care is why you want this emailed and won't talk on the phone about complaints.

I ordered a pizza online for the first time ever. After waiting in the living room for over an hour I realized it was taking way to long. So I called and they said that my card had been declined and they canceled my order. First there was nothing wrong with my card. Also they said they had tried to call but that was nearly an hour after I had ordered. Why would you cancel an order without trying to make the delivery and obtain cash. Which I would have been fine with. I was so upset I didn't even want it anymore. The only reason for that card to be declined whold be if they put in the wrong info. I'm so disappointed with my first attempt at online ordering. And on top of that they weren't even apologetic.

I was online and noticed a free $50 gift card from pizza hut if you signed up and purchased a living christian CD and subsequent monthly membership. I purchased the cd and then never received the $50 FREE gift card from pizza hut. Naturally Pizza Hut denies there was such an offer online! So I returned the living christian cd and they want to now charge my account because they said I never returned the cd even though I have proof the cd was returned by the post office. I will fight this one for all of us who make mistakes buying stuff online! Pizza hut really screwed me on this one and I still can’t believe this!

I placed an order for carry out. When I went to pick up the order, the cashier almost forgot my pizza. After getting what I believed to be my entire order, I headed home. When I got home I realized that you had forgotten my wings. I attempted to call the store, but the line kept giving me a busy signal, sometimes immediately and others times after 2 or 3 rings. Ordinarily I would have just gone back up to the store, however, the weather is horrible, which is why I decided to pick up the order while I was out. Attached is a screenshot of my order.


I had placed 2 orders for pick up I was told it would be a 45 min wait. I waited 45mins then I came in and paid for them and I was told my order was ready. I got 1 of my pizzas and they said it would be another 5mins for my other pizza. After 10mins they asked me again what I was waiting for. And they still could not find my other pizza. I waited almost another hour and by that time my other pizza was cold and the person up front just gave me a random pizza and gave me my money back.

The place is a complete dump. Has been for awhile now. It takes 1-2 hours to get a carry out pizza on a weeknight not even a weekend. Pizza is always messed up or not good at all it's always to greasy and half cooked. Booths and tables are digusting and filthy. Makes you not even want to sit down or if you do you want to take a shower as soon as you leave . Ceiling tiles falling down bathrooms filthy I could go on and on about this ridiculous place. It needs new management or just needs to be shut down. I will drive 45 mins out of the way if I want Pizza Hut again. Will not be back to the new Albany one until something is done

I wanted fo reward the a team of ladies I work with for a great job they did in our department store in Louisville Kentucky. i order three large pan pizzas from the Pizza Hut on shebyville Rd near St Matthew Mall. First the who delivered the pizza was rushing me and when I checked the pizzas they were not pan they were thin crust the topping were wrong. I call and spoke with the manager he said he gave me the thin crust because they ran out of pan.He didn't even call to ask If It would be ok. I order pizza all the time from the Preston Hwy location and Its great. I was very disappointed.

This complaint is to Pine Ridge SD Pizza Hut We have been calling for 30 minutes! They finally answered and told me they are not taking orders for 30 minutes! Last time we called in a order we went to pick it up some ladies were outside smoking in the back and no one to help us then they didn't have our order ready! This place needs a new manager!

I went for a delivery interview on September 19th the woman spoke to me as if I was going to be hired never got a phone call to discuss anything then got another message saying that they did not choose me for delivery and asked if I wanted a customer service interview I replied yes set a date and today they sent me a message saying that unforeseen things happened and that my interview was canceled I feel like I am being discriminated against I have a family to feed I do Uber every day I may not have the best vehicle but it runs and can get me from point a to point b so I do not see why they did not hire me and why they offered another interview for a different position and then canceled on me this is ridiculous


Zeshan Haider
3236 Rawlins Avenue
Bronx NY 10465
pakihaider@gmail.com
646-712-0513
Date bought: 09/22/2023
Pizza Hut Customer Service
Dear Pizza Hut Team,
I hope this message finds you well. I recently had a rather disappointing experience with a pizza I ordered from your establishment. As a longtime fan of Pizza Hut, I felt compelled to bring this matter to your attention.
On 09/22/2023, I placed an order for 4 medium pizzas and Pineapple pizzas from your 3429 East Tremont Avenue (Bronx)branch. I must admit, I was really looking forward to indulging in one of my favorite treats after a long time. Unfortunately, my experience did not meet my expectations.
Upon opening the pizza box, I immediately noticed a concerning and unpleasant smell emanating from the pizza. It was quite off-putting, and I was hesitant to continue. To my surprise, when I inspected the pizza, I discovered pieces of bacon mixed in with the pineapple topping. This was extremely disappointing as I had ordered a vegetarian pizza with pineapple, and finding bacon in it was both unexpected and unsatisfactory.
This experience was particularly disappointing for me, as I had been looking forward to enjoying Pizza Hut pizza again after a long time. I believe in the quality and taste that Pizza Hut is known for, but this incident left me with a negative impression.
I kindly request that you look into this matter and take the necessary steps to ensure such errors do not occur in the future. I believe in Pizza Hut's commitment to customer satisfaction and hope that my feedback will contribute to maintaining the high standards that your brand is known for.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Zeshan Haider


Employees don’t understand English and continue to hang up on me acting like they can’t hear me

If I could give a negative star rating, I would. I placed an online order to Pizza Hut #4124 in Memphis, TN on 07/31/23 at around 9:30 pm. The order was supposed to be delivered by 10:15pm. At 10:30 pm, I decided to place a call to check on the order because I knew the store closed at 11pm. The first call I placed, a lady answered the phone and I heard her say, “oh my god” and she proceeded to hang up. I called right back. The phone was picked up and hung up immediately. I called a third time and the phone just rang. I got in my car to go to the store to see what the problem was. En route, my husband called and said that it had been delivered. This was at 10:50pm. I will never order from this location again and possibly won’t from any Pizza Hut location.

Ordered pizza on 7/28/2023 pizza wasn't made as ordered and was burned call spoke with manager told him my complaint he said it would take 1 hour and 30 minutes for order to be delivered because he only had 1 driver but he could give me a store credit my total order was $28.32 on today 7/31/2023 I called to redeem my credit first they tell me I only have $10.00 store credit and my order can't be delivered becas to be $16.00 or more but the pizza I originally ordered was $15.88 this is bad customer service it was the rocky

Lost pizza no call as if they didn't care this company needs to fail

Called Pizza Hut in Hampstead Md directly and placed my order and paid by cc over the phone. 15 min later, I get a text from door dash stating they are on their way and to have cash ready! Door dash shows up and won’t give us our pizza because we won’t hand over the cash. I checked my card and indeed it was already paid for at Pizza Hut! Door dash calls her manager and was told to report us for not paying. Pizza Hut manager said it wasn’t their fault and won’t give me my money back! Horrible customer experience!!!


Ordered 5 pizzas and cheese sticks for a birthday party had 12 guests, they were awful had no sauce dry and tasteless. We love pizza hut but this was terrible. Nobody ate it. I tried calling them last night and today no answer. I would like a refund or credit for better pizzas .

My entire order which contained an order of breadsticks and your chicken melt. Nothing looked right. Nothing tasted right. Like it was over or under cooked.

Waiting to order,cashier ignored me to deal with customer arriving after me. Asked her why? she ignored me and refused to acknowledge me. Turned out she is a minor who’s mother was in the back with manager. I asked about child labor laws I’m threatened with no service. I took picture of minor to send to corporate.

Joplin MO rangeline store. Emily Gonzalez manager.
3 hours after opening dining room still had chairs on tables.
Rude employee.
Unattended register and dining room. We had to keep calling them from the back room to order, to pay, to ask a question.
No menu on wall, table, or at register.
Manager didn't know how to give refund and had to take our number someone else could do it layer after our order was messed up.
The only unlocked door blocked the handicapped ramp entrance. We asked them to open it and they didn't. Still had not by time we left. Manager said she wasn't required to.


I’ve already filed a complaint and someone named Anthony called me back (sorry, forgot his position). I explained to him what happened between myself & the employee.. He told me what an exceptional employee Devon is and defended a couple of devons actions. The conversation ended making me feel like I did something wrong. But I think being called an old lonely hag by some one is highly inappropriate.and unacceptable period. Therefore I won’t be going to a Pizza Hut again. I’ve been going to that same store for 3 years and NEVER had a problem. Thank you

The PizzaHut in Boonville, MO was horrible, I was told that its owner paid exceeded money to his employees for being disrespectful to customers, I can't even imagine how they treated everybody down there, Not only that, My foster family member gave information that she ordered a pan sized cheese pizza because she has a 4 year old son that loves cheese pizza, and a large Pepperoni and Sausage pizza for delivery to the house where she's helping a 86 year old woman to look after kids, and the delivery person never arrived and no response either. Worst of all, there was supposed to be a remodeling person to remodel the place, and they were the most disrespectful to him than customers, and he is a African-American, and I know his Daughter from high school, and they never remodel the place since then. I demand that the place needs a new manager, new employees and no more disrespecting people in this town.

this location has been nothing but problems since new order , you go online place the order but half the time it dosnt show up or it shows up 2 /3 hours after you orderd it , today i ordered pizza at 4pm got email saying it would be here by 5:07 , now alittle late isnt issue but at 6:00 pm i got another email thanking me for my order hope i enjoyed it ,but i had not recieved my order yet , two hours later and still no pizza just email saying ty hope you enjoyed it , then half hour later at 6:30 got another email saying sorry they couldnt fill my order at that location smh ! 2and a half hours later they tell me they cant do the order , why not surr i order pizza from pizza joint not sure what the problem couldve possibly been , if it was driver issue i shouldve got email right away saying so not two and half hours later , what kinda way is that to run a place , never order from pizza hut loaches road location they cant make and deliver pizza at this pizza location for some reason , never have i had such incompitant people smh wow just wow

Bemidji mn location. First of all the pizza hut app for phones is atrocious, really needs a rework to be serviceable. And at this particular location the parking lot is like the grand canyon and corporate needs to get someone out to fix the parking lot of all the huge potholes, its why the customer base is dwindling, don't want to brake a car apart for some food.

This is the 2nd time I’ve been verbally assaulted by an employee named Devon at the Pizza Hut on Fresno st. 1st time I ordered a pepperoni pizza online and when I arrived and took it home I saw it was a cheese pizza. Upon my return he said there wasn’t a thing he could do about it. I’ve been going to this Pizza Hut for 3 years and never had a problem. He refused ti give me a pepperoni pizza or even put some pepperoni on the cheese pizza. He then ordered me to leave the store and at that point i attempted to call the police but decided it wasntt worth it and left. Went back in today after about a month snd unfortunately he was there. He proceeded to call me an ugly lonely old lady. I will not go to Pizza Hut again especially if he continues working there. He is one of the most disrepectful people I’ve ever met and does not need to be working with the public.

On7/4/2023 I ordered 2 big dinner box for delivery.I live in barre Vermont.I payed for my order over the phone.57.13.When the dash/delivery man came he said I owed57.13 I told him I payed already and it also said clearly on the receipt bal due 0.00.so I called Pizzahut in Berlin vermont to confirm with them that payment was made and received.She said I was all set and that the dash/delivery drivers know that it’s payed for in advance always.then I got a phone call from a man I assume from dash asking to pay the 57.13.I told him that it’s was already paid..I feel like the driver was trying to rip me off.And I even gave him a 20 dollar tip before I knew what was going on Please understand the manager was really great.I love ur pizza but will never do delivery again if Pizzahut uses dash.Thank u .Robin Paige

When calling in my order; Annie hung up on me, when I called back to ask if I could complete my order....Nothing was Input... She (Annie) began to Argue that she didn't hang up on me!

The worker at 7221 Pine Island Road, Yolanda should be fired!!! She refused to cancel my order that I placed online due to the poor customer service she provided when I was trying to make a change to my order within minutes of placing it. I have also witnessed her speaking to a delivery (in front of customers) as if he was a 5 year old. No one like this should work in customer service and I want to speak with Corporate to ensure that she is dealt with accordingly

Over charged for a purchase. Bought items on Sat. 6/24/23. Was charged again on 6/26/23 for the same purchase though I did not purchase this item from the store. Was told by manager that this was the result of a pre authorization fee though it was 48 hours later that I was recharged for my purchase. Store refused to issue money back.


I bought a large 2 topping pizza at Perry Hall Pizza Hut in Nottingham, Md. I was uncomfortable when I walked in there by the stares by two young people working there. Their attitude toward me was not good . I am an 80 year old white woman. I want to add it was definitely racism I was experiencing. The website said the pizza was 14.99 and a separate charge for the mushrooms. I was charged 22.76 The worse part is they did not put any tomato sauce on the pizza. The pizza was not even eatable it was so dry. I stopped on the way home to get the pizza so I wasn't close enough to take it back plus I was not comfortable going back there. I threw the pizza away. The friend who I was to share it with me can verify this was all true. The receipt said cheese, pepperoni, mushrooms. I asked for a regular large pepperoni pizza with mushrooms. I never said I did not want tomato sauce. Not only will I never go to Pizza Hut again but I would like a refund. I tried to upload a picture of the receipt but this site will not accept the file.

Order placed on 6/25/2023 @ 8:29pm ... Estimated delivery time -8:59 ..... Called store for status on delivery --- was told a few more minutes . Called back @ 9:50, delivery on the way. Declined the delivery at the door. Morgan City, Louisiana store location is lacking efficiently !

I ordered 1 medium and 1 large pizza. I usually order from pizza hut at least once a week because I have a 5 year old who loves pizza. Every single time the driver calls the gate so that we can answer and let them in. Tonight, Sunday, June 25,2023, the driver decided not to call the guard gate but instead he left and and had my order cancelled. He called my cell phone from his cell phone and 3 mins after him calling I called right back. He never answered. After trying to call him several time with no answer. I texted him hello, you have our pizzas. No response. I then called the store that we ordered from which is 18510 NW 67th Ave Hialeah, FL 33015. I sat on hold for over 10 mins and now one picked up the phone. I then called the customer service number and they gave me corporate's phone number. I finally got a text back after 20 mins from the driver and he said your order has been cancelled. You need to call the store now. I called the store and I'm still on hold right now and it's been 9 minutes and 15 seconds. This is RIDICULOUS customer service and this was my last time ordering from Pizza Hut. What was once my favorite and go to pizza place is no longer

Worst experience going back to Pizza Hut at (4250 Cerrillos Rd, Santa Fe, NM 87507), Manager could care less, or reason being that staff appear to be all teenagers. I waited the 45 min that the app requested, when entering I was asked to waited another 15 min. I waited for 20, still didn't get my order. When I confronted the person in front, I was told that the back people had been messing up orders all day and that I had to wait another 15 min which based on how everyone was yelling to each other in the kitchen I am almost certain that it wouldn't have been 15 min. And, even upon leaving the establishment people in line were also commenting on how staff couldn't even take their order.

I ordered 1 medium and 1 large pizza. I usually order from pizza hut at least once a week because I have a 5 year old who loves pizza. Every single time the driver calls the gate so that we can answer and let them in. Tonight, Sunday, June 25,2023, the driver decided not to call the guard gate but instead he left and and had my order cancelled. He called my cell phone from his cell phone and 3 mins after him calling I called right back. He never answered. After trying to call him several time with no answer. I texted him hello, you have our pizzas. No response. I then called the store that we ordered from which is 18510 NW 67th Ave Hialeah, FL 33015. I sat on hold for over 10 mins and now one picked up the phone. I then called the customer service number and they gave me corporate's phone number. I finally got a text back after 20 mins from the driver and he said your order has been cancelled. You need to call the store now. I called the store and I'm still on hold right now and it's been 9 minutes and 15 seconds. This is RIDICULOUS customer service and this was my last time ordering from Pizza Hut. What was once my favorite and go to pizza place is no longer

I order a pizza and wings on 6/20/2023 at 8:24 pm online and a reply was sent back to informing me that my order would be delivered to me within 25-35 minutes. I called the store at 11921 Blue ridge in grandview mo and all they could tell me that the driver is running behind and that he is on his way. My order arrived at 9:40pm and the pizza was cold and that wings was cold and over cooked.

On 6/20/2023 at 4pm I ordered 2 large 4 topping pizza and an order of garlic Parmesan wings. When I got to the store the computers were down because of a storm. The gentlemen behind the counter said the priority was to get the computers up before he could help me. I was patient and then showed him that i prepaid online if they could write down my order to start making. I waited for another 20 minutes only to be told they made my pizza wrong by adding sauce and had to make another. Afterwards while looking at the pizzas they were made poorly barely having any of the extra toppings I ordered and having ham added on one instead of bacon. The wings had barely any sauce on them to the point where they were pretty much plain. After an hour we left and decided to call corporate for a refund since all the store offered was an apology. I then called corporate and spoke with a Leon, he took my information and told me that all he could offer was a coupon for 2 large 3 topping pizzas. That doesn’t even cover my whole order. I asked about the wings and he said all he could do was the coupon offered. After I hung up my wife called back and asked for a refund rather than a coupon. the lady I then spoke to said that in the terms and conditions it’s either a refund or a coupon and since I accepted the coupon I couldn’t get a refund. Leon never told my wife that she had an option he only offered the coupon. I would like a refund for my entire order since a coupon for large pizzas doesn’t cover my entire order, time wasted and poorly made food.


Thought I would try the steak and cheese melts. Well I did and was very disappointed Hardly had any steak and peppers in it. Need to learn how to stuff them better. Will not be getting them anymore. Sure didn't look like them on TV.

On 6-16-23 aT 9:00 pm, I went in to order a pizza for take out. I stood at the counter for 10 minutes and could see the employees. I finally tried to get their attention to make sure they knew I was there. They continued to ignore me and I left. This is unacceptable.

I have been calling since the last week of May to get a refund of $33 for an order I cancelled and no one has gotten ahold of me. I have called 4 times to no avail.

I called at 9pm and the girl asked my phone number pick up or delivery and my name then didn't say anything else just put me on hold for a long time..then I called back they didn't answer..my husband then called and he was asked if pick up or delivery also and he was immediately put on hold for a long time..they never came back on..he hung up and called back and the same guy by the name of ege answered and my husband asked if they didn't want to do deliveries or make pizzas or what ..the guy stated they were closed..my husband said why didn't u just say that when we called instead of taking our order and putting us on hold snd never coming back on..the guy said "I don't know why they did that" my husband said "well u r the one that did it..that guy said he didn't recall that! He was lying and this customer service is horrible..they lost a good customer

Bloomsburg Pizza Hut is now a disgrace.My husband and I frequent the Pizza Hut and it has gone to the bottom of the pit!! Never enough help, the workers are all miserable ,as if they hate their job. And the food is always over cooked. We don’t live in town so when we got home this Sunday I was not running back to return 4 over cooked meat lovers melts. We got for our visitors also and I WAS SO EMBARRASSED. I was telling them how amazing they were and then I GOT HARD DRIED UP MELTS. I felt aweful so we had sandwiches and potato chips. I Really DONT WANT TO WASTE MY MONEY AGAIN. THERE are many other pizza shops in our town. I’m sorry to have had been the one to complain.

My complaint about the pizza hut#026559
2426 S Kirkman RD ORLANDO
MY PROBLEM IS WHEN I COME BACK TO PICK UP MY PIZZA AFTER 15 MINUTES. THE PERSON ON CHARGE TOLD ME THAT THEY NEVER MAKE IT. When asked the manager for my money back response without respect ask her for her name she refused. Not wearing a name tag anyway

I ordered 2 medium-sized pizzas and 6 piece wings from the Pizza Hut in Oxford, MS 38655. It them an hour to deliver my order. I received not fresh and hot. I am really disappointed. When I placed the order, it says I will receive it in 20 to 30 minutes, but that was not true.

So I ordered Grilled Chicken Arrabbiata pizza medium and the pizza description clearly says no mushrooms but the pizza I got had no chicken but mushrooms. I am allergic to mushrooms and I ate 2 full slies as I was not expecting mushrooms in it. Later my toung felt itchi and thats when i realized it had mushrooms. How can they make such a silly mistake while making this. This is serious issue as my health is getting impacted by it. Also when i called the lady in the store she said the pizza was made by a trainee and since he is new he tends to make such mistakes. This is totally unacceptable. She said she will send a new one but this can be a life threatning issue and I m really scared to order pizza next time from their store. This is my worst experience every and it should be quickly escalated.

4th time I haven't received my sauce that I've paid for

The post falls pizza hut employee was rude to me over the phone while I tried to give my card information and accidentally said the wrong zip code and she treated me very poorly. She started throwing a fit and when I asked if we could just try it again and she did not act civil in any way and gave me all sorts of unnecessary attitude the entire phone call. She called me back after I hung up to tell me that my number was banned from all pizza huts and yelled at me with a lot of disrespect. The employee service at pizza hut is terrible and they have the customer service of an 8 year old.
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