Contact Pizza Hut Corporate

On the 18th of March 2023 I ordered a pizza and boneless wings for delivery from the Pizza Hut at 1875 West County Rd 419, Oviedo, Fl,. The pizza was supposed to be a large, hand tossed, with half being cheese, pepperoni, and bacon, and the other half being cheese, pepperoni, Italian sausage, and bacon. The pizza that we received was half pepperoni, and half mushroom. Not even close. It was ticket number 0091, and was ordered at 3:51 pm. You guys usually do better than this.

Pizza was very salty, all the vegetables had extra salt.

It took 7 minutes for me to even get greeted. The food was cold and it tasted old. I was not satisfied and I felt my money was wasted.

I ordered a pizza and wings last Wednesday on the first. My pizza was not delivered in 45 min. I called back asked where was the pizza they informed me that the order had just left. I only live 7 min. away. Then the pizza was delivered 30 min later. I refused the pizza to Door Dash, that is who pizza hut in Duncan, Oklahoma used. The money was suppose to be refunded back to my card and it's been nearly a week and I still haven't gotten my money back and everytime I call up there they already say Aubrey is out of town. She never returns my calls like she was suppose to this morning and never did!! I would just like to have my money! I'm a very unhappy customer!!!

The big new York pizza was nasty and not cooked I just threw it in the trash

Overloaded with sauce so sugary and crust was raw for advertising a NYC pizza!! I’m from NY and it was disgusting for 23.00

I'm a doordasher and I was waiting on my customer's food. Not only is it taking FOREVER but I saw a literal cockroach crawl across the counter right in front of me. an employee squished it before i could take a photo. address is 1105 W fort scott street butler mo

I placed an order on 2/17/23, order#3230217192055001413037888, I did not received the pizza when I called the store my order was canceled without any notification.

I ordered online took a hour for me to receive my order the manager was very hateful

Ordered online service done at 8:35 went there and they have the door locked. Figured 835 isnt when they closed?

I ordered online through the app, I ordered at 6:34pm. Never received my delivery. I tried calling. Phone rang and rang. I finally reached someone to place an order online. They wouldn't let me speak to a supervisor. I was hung up on 3-4 times. After an hour and a half I came up to the store. It took the poor girl 10 min to find out what was going on with my order. Then I was told it would be another 20 min. It's been over 20 min. I still don't have my pizzas. There's employees dressed like farmers in pajamas, dirty waiting area. Nowhere for customers to sit. There's 5 employees maybe and only one working and dealing with upset customers. I'm definitely not the only person waiting on food. I've waitod on food for 2 1/2 hrs. I will definitely not be visiting or purchasing food from this place again. The young lady behind the register trying her best to get everything done needs a raise or promotion or something. I'm attaching pictures. The young lady dressed in pajamas running around the kitchen with her hair down. Pink hair by the way, and running her fingers thru her hair and leaning up against counters and surfaces with food. I will be calling the health
department. Ridiculous.

Out of the three times Pizza Hut screwed me financially in the past year and plus their pizza sucks, little chasers is 3 times as good as theirs. Won’t be long before there’s no Pizza Hut left, I will never spend another penny there and I grew up on that pizza. Time for an era to end

Order Details:

1 2-Liter Diet Pepsi
1 Big Dinner Box Cheese Stix
1 Big Dinner Box Honey BBQ w/ Honey BBQ
1 Big Dinner Box Pan-style Create your own with Pepperoni, Classic Marinara
1 Big Dinner Box Pan-style Super Supreme
$29.99 Subtotal
$3.21 Tax
$5.29 Delivery Fee (Not a Driver Tip) They want you to know this.
$7.70 Tip

I ordered the Big Dinner Box special,, $23.99, with a few modifications bringing the total to $29.99. In an amazing turn of events, meaning added costs, Tax, Delivery Fee plus tip (20% of the cost before tip, NOT just the cost of the product because some genius at Pizza Hut thinks this is how reality works,, my credit card was charged $50.00.

When I asked the driver where my cold drink was he informed me they had none, so I explain cost and value. He says, "Call the store please." I say, "No! I've done this before and I'm not calling the store to be put on hold, wait 30 minutes, just to be hung up on like the last time this happened." So the driver says, "I'm just the Delivery Driver" I explain to him, he's the Agent." He brought the wrong order and however he wants to address this, I'm dissatisfied with the continued poor service (between both the store and the drivers who want no responsibilities but expect better tips. Well, he got over for the day so instead of a fair 20% tip on the overall charges, he received 25% tip on a modified order...a modification i would not have agreed to if they just informed me they couldn't fulfill the order.

I have noticed that fast food and delivery has become a continuing poor prospect with no accountability.

Apparently the Drivers don't care and the Managers don't care, so guess what, I won't care to order from them again and I ask my friends and family to do the same if they wish to be treated better. Stop paying bonuses; stop adjusting orders without consent; stop accepting the status quo; and stop gouging the consumer by guiltily them into tipping above and beyond fair service value. No team deserves a tip if THE team can't get their act together. And for the record, I was a dwlivery driver for over 10 years while servicing in the military so I know how the operation end of this business works. Some people just work enough to get by and no further. This is not the way to keep an IPO company ahead of the competition.

I ordered pizza at 4:14 today and had a confirmation text and number saying my order was being processed. By 6 I still had no Pizza so I went to the store it was ordered from and the girl proceeded to tell me I didn't have an order. I decided to make domino's my new Pizza place. Pizza hut you going down if you continue business like this.

I placed an order using your app today around 4:18 pm and scheduled it to be delivered at 5:45 pm. I called my local Cuero Pizza Hut at 6:03 pm to ask where my order was at and was told she only had one driver and that he was on it. After I got off the phone with her I received a message saying my order was finally out for delivery. I have doorbell footage that shows him here almost an hour AFTER the scheduled delivery time! I signed the receipt but now I wish I wouldn't have because we got a lukewarm pizza that was hard so hard in some spots I couldn't chew, and there wasn't any marinara sauce with the cheese sticks I ordered!

This is the 3rd time Ive placed in order with this pizza hut only to find out over an hour later that they are not delivering. Why is it every other pizza place can turn off delivery option online when its not availabl, but this pizza hut takes your order, cooks it, then calls and tells you your food is sitting there waiting and they will cancel it if you don't come soon. When this happened today...for the 3rd time, apparently the person I was speaking with didnt like me complaining about calling me 20 minutes after I made my order to tell me I have to pick it up...as he proceeded to hang up on me after saying we already canceled your order. I'm done with this store.

Country Republic of Singapore Date 20 December 2022 Time 4.49 pm
When I was not sure what to order the counter staff 1144 Ana was rude and shouted at me to hurry up and started to bang the calculator
I immediately reported this matter to another senior staff
She was also rude to another customer before me who had difficulty paying by credit card.The comments to this customer like IF OTHER CUSTOMERS DO NOT PROBLEMS.WHY DO YOU HAD PROBLEMS
This staff should be given a stern warning

I ordered pizza for delivery. Asked the delivery girl if they remembered the garlic sauce because every single time ive orded it with my meal it never shows up. She said no they were out so I asked if I was going to be charged for it because I was every other time. Anyways she was very rude and sarcastic saying Oh I wouldnt want you to be charged for something you didnt get. Very hateful in fron of my 11 year old son. Plus the food was also cold. I will not order food from Neodesha pizza hut ever again. You lost a customer because of a very rude delivery driver. I hope you fix this before you lose other customers. My son asked why the lady was so mean to me.

Pizza Hut location on Troy Foad in Edwardsville, Illinois. I am not complaining about the service there. They were fast and friendly. I'm complaining about the two pizzas I bought there. The thick crust Supreme was the better of the two, although not nearly as good as Papa Murphy's pizza. The thin crust pepperoni, black olive, extra cheese pizza tasted like how stinky feet smell. I am half European, so I even like stinky cheese, but I threw most of that pizza away, it was so bad. Why can't we have a good Pizza Hut any more? Ah well. It waa a pointless question anyway.

I am on social Security and they charged me 68.00 for 2 pizzas and 4 bottles of water! They didn't tell me they dont have free water or a discount for seniors! And the pizza was terrible

For some odd reason, lately my order has been very cold or not done all the way how me and my family likes it. However,im the type of female that do not make any complaints when it comes down to my food etc. But I've really had enough with pizza hut. Enough is enough. My pizza, cheese bread, and chicken alfredo was horrible. The whole works. My order was not done and the chicken alfredo was totally different and was not good at all. I be spending my last on pizza some times because i love pizza and my family loves pizza and whatever else that i order from any pizza restaurants. So sorry for my complaint. But if im going to spend my last dollar on some pizza, cheese bread, & pasta. Please satisfy and make it delicious for me and my family.

Bluefield va Pizza Hut a lady named Paige very rude they do not have no idea of what they are doing there ordered twice no orders I call after 45 minutes this was yesterday fed up with this bunch down here need to hire someone that knows how to deal with the public

I made order through the app 11-7-22 at 6:30pm to Elkin NC Pizza Hut. 2 hours later and 2 phone calls I canceled order. Very rude spoke to a lady named Amanda and the supervisor both made lite of the pizzas not being delivered said nothing they could do . Very disappointed in customer service.

On a couple of occasions I ordered food and parts of it were under cooked making me have a minor stomach ache. If a child were to eat the under cooked food they could become severely sick from it. They need to cooked there food entirely. The pizza hut in question is in Waukee, Iowa on Hickman road.

They will not give me a discount or anything in the last couple times it's been bad service and bad Pizza

I ordered by phone and patiently waited for my delivery to my motel which you've been to several times
Upon calling back to restaurant they have no order for me and it's because you have people answering the phone that don't speak English. !! Never again and please keep your bribes . Hire Americans that speak English.

And this is how your stor3 manager of Streetsboro 44241 responds to their actions. Absolutely absurd.

October 1st i ordered 4 pizzas. Two pepperoni that had little to no sauce. One bbq chicken pizza that had no bbq sauce on it a sjlreme that i requested the mushrooms be left off and they put mushrooms on the pizza. I got one of those sueveyrs that night about service and I was very honest and gave very dissatisfied and told why. The next day a guy reached out via email to say sorry for the experience and that I would be issued a refund which I never got and that was 10 days ago now.

I order a cheese stick and small single pan chicken Alfredo when I open the box to the Alfredo there was no lid on top of it the driver was Victoria unit 002086 the number to the restaurant zone F-06 Robertdale AL

I called our local Pizza Hut in Aurora Nebraska. They told me it would be a 2 hour wait. I stated if I ordered online it says it would be ready in 15 minutes. She said no - that is a ruff estimate and it would be 2 hours before we would be able to pick up our order. Very disappointed.

Order pizza and wings with the last of my money I had for my child and myself at approx 9:32 pizza hut NEVER sent my food or did they VERIFY me that there WASN'T going to be a delivery.. TRY CONTACTING THEM CALLED THEM 16 TIMES BEFORE I WAS NOTIFIED THAT THEY'RE NOW CLOSED WITH MY ORDER STILL BEING ON THE TRACKER AS BEING BAKED... contacted manager NEXT business day EXPECTING COMPLIMENTARY ANYTHING for the misunderstanding for the delay for not having communication especially APOLOGY she was so rude!!!!!!!! and told me there's NOTHING SHE CAN DO but refund me my money and IM to wait on that refund other than being refunded there's nothing that she can do which is totally not in the book of customer service and keeping your customers satisfied in coming back with somebody too... I don't think that's SUPERB CUSTOMER SERVICE nor do I think that that's the way that you should HANDLE YOUR CUSTOMERS.. that was not SATISFACTION nor did she try to offer any kind of APPRECIATION.. I understand that I will be refunded..but you also have to make sure your customers are REWARDED for MISTAKES by the COMPANY you have to fix your errors not just send me on my way and make me wait for my refund ... AND with a nasty attitude it's the Pizza Hut in New Orleans Louisiana on general degaulle and I'm very very very very UNSATISFIED and I am a long time member of Pizza Hut I would love to reorder my Pizza Hut but I don't feel like customer service is good enough for my money at this point..

Pizza Hut Logan Avenue Highveld Centurion.

On Friday 16th September I Waited More than 25 minutes and only after I Bagan putting pressure on the staff, did they sort me out.
On 18 September the cashier failed to advise me on the offer of R99 for 2 x large pizzas.

The staff are very unprofessional and unfriendly.
The Uber drivers are given more priority attention. This is just pathetic service.

After making multiple efforts at ordering online and not being allowed to sign in, I gave up and ordered by phone. However. I ordered by a different phone than number to which my Hut Rewards is linked.

I talked with store personnel, and they advised to contact you since it was a different number. I would appreciate your giving my Hut Rewards for Ticket #0092 on 9/9/22 @ 6:37 p.m. at W. Pipeline location in Hurst TX. The charge was $66.74.

Please let me hear from you.

The pizza was not good it had a weird taste.

I would like to share my displeasure of your employees. My daughter proceeded to pull into the parking lot of your Calhoun location in Houston. As she was figuring out where to park a driver who later identified himself as Albert (filling in at that location) proceeded to back up and did not wait for her to move. He got out of his car and began to verbally get aggressive with her….yelling. She was on the speaker phone with me at the time so I heard the entire interaction. He got back into his car and proceeded to back up and hit her car and then got out and begin yelling and screaming again. He was so out of line that a bystander stepped in to say….”hey…you need to stop talking to her like that”. My daughter is a teenager….all of that was not necessary. I called the manager Nayeli….she hung up the phone in my face. I left a message with the regional manager and have not received a return phone call. Additionally, I sent a text message to both of them. My daughter took a picture of him and his vehicle and he yelled out, “I don’t care…take a picture of my car.” Is this who you all are hiring to represent your company? This is unacceptable and he is nothing more than a thug.

Took over an hour to get my Pizza delivered. My pizza was delivered by Door dash which I don't use due to too many mistakes. My pizza arrived old and the crust was as hard as a brick! So confused about the charge too.. the message said 20.88 yet it was 22.70! I paid it because it was the girls fault that delivered it!

I ordered my pizza online around 630pm at the Pizza Hut at 70 E West Kaahumanu Ave. it said the pizza would be ready in 15 to 20 mins. When we got there they said that the pizza was given to another person by mistake!!! They said that they would make me one and to come back in another 20 mins!!!! Well I have 3 grandkids waiting in the car for there pizza and I come back empty handled and they have to wait another 20mins!! The person who helped said they would take care of the bill, so .... I got the order but I had to pay full price for everything!!!! WHY!!!! I have managed Restaurants for 30 years and have just retired, and if one of my managers would have taken care of the my guest like that, I would have put them through training again!!!! Your managers should have at least offered something since I was inconvenienced by your company's mistake!!!! Thanks for listening to my complaint, after, I called the M.O.D. she listen to me, and said that the next time I make a order she would give me a $10.00 discount if I order another pizza, Still not sure if I will order Pizza Hut again though!!!!

With COVID numbers so high in California why are the employees NOT wearing masks? That’s unsafe to the public!
Pizza Hut on Palomar in Chula Vista CA 91911

When I asked for my pick-up my order (2 medium pizza deal), I observed the server retrieve MY ORDER from a DELIVERY BAG!!!
I looked at MY BOXES & COMPARED THEM TO THE 4 OR 5 OTHER "FRESH PIZZAS" NEXT TO THE DELIVERY BAG MY 2 WERE IN! It was obvious to me that my pies had taken a ride and been returned. But what could I do? I'd already paid for it and my family was waiting... the 2 pies were old and stale. Totally inedible and a waste of money! I intend to post full review of this action on social media, I WILL NOT ORDER FROM PIZZA HUT AGAIN!

20 dollars for a pizza that's so small it doesn't even feed 1 person? We let me say this, never again will you make a dime from me let alone a dollar. Your corporate greed exceeds the bounds of propriety. From now on Domino's will get my families business. At least they give you value for your money. You've seen the last of my business. So long Pizza Hut and hello Domino's.

Guess if you call the store number but it sends you to a third party to order the least they can do is tell you...AND that you will be charged extra for that service...now on to my complaint...we ordered a stuffed crust pizza said for $12.99 and Cinnabon $6.99..total we were told was $20.39...go pick up pizza got charged $25.+...we called the store they said that pizza wasn't on special anymore...yet when we're ordered it was...the website has it there for $12.99...OK if SOMEBODY can't keep up with the website take it down ...VERY MISLEADING....the pizza by the was was horrid anyway..NEVER will we go there again..these places have been downsizing their products but still charging out the roof....this particular store is in ROSEVILLE MICHIGAN 48066!...plus when we called we got hung up on...before the manager decided to answer the 2nd call...proceeded to inform us that that pizza wasn't available yet they made it for us ...really?

I ordered the Edge pizza and I couldn't taste the sauce they didn't put enough sauce on my pizza and I called and spoke to a lady manager and she got smart mouth with me and said she's the one who made my pizza and I told her that I couldn't even taste the sauce and the pizza was warm and I wanted it remade and she said no . I want my pizza remade with a lot of sweet sauce

Your recent endorsement of the children book "Big wig" has caused us as a conservative family to STOP going every Friday night to our local Pizza Hut with our two boys (8 and 9 years old)
Do not be surprised because we are two GAY men, raising kids, because we feel your decision to push this crap on young kids was wrong. What the HELL were you thinking???
We are proud gay men and we feel you are pushing the gay thing down children throats! We raise our two boys to respect the police, respect authority and support their local fire department. We do NOT e two conservative men. We want prayer in school. We want morals and values in our country. We hold our 2nd amendment right close to our hearts and we will NEVER allow a "woke company like Pizza Hut to take our great nation down. Bye bye Pizza Hut. We have already located a Christian pizza place and they love our money!

Extremely horrible customer service. This Pizza Hut outlet failed to complete the order. The Delivery guy came without a 2L Pepsi as per the game night deal. I asked him to bring it whenever he was able to. I paid the bill as well as a generous tip. A day goes by and I didn't receive the item. I believed at this time, I was owed the item or the money. So I called the store to ask them to deliver it or refund me the amount. He said he couldn't refund the amount but we agreed to be delivered. He then goes to verbally abuses me in a language I knew. He was surprised when I confronted him about it. I then refused further service from him and didn't want the 2L Pepsi. It is extremely disappointing to see them disrespect customers and values as a human being. I request everyone to stay away from this store.

I went to the park ln... location in Dallas, TX off 75 Central Expressway... and the Manager was rude and served me a cold pizza and tipped themselves 4 dollars I want a refund on my purchase end of story pizza hut has shty Pizzas and poor customer service... I want my refund end of story its $14.56 Cents you don't allow your employees to steal money from customer... I want my refund the pizza was cold

I have 272 points, so I called and asked if that was enough to get a $10 taste maker. The guy that answered the phone said I think so and I said well I think so is it you know you know so. He then just hung up on me. I called back and asked for the manager and that's the same thing and she put me on hold. After being on hold for quite a few minutes I called back. And was advice she was helping a customer in the front of the store. That is horrible horrible service, I know it's hard to get help these days. But those people have no business and customer service. By the way what I'm eligible for is a two topping medium Pizza to redeem on your site. That pizza cost $14 and change. And of course a $10 taste maker is obviously $10. I don't know why I can't redeem my $272 points to get that.

The pizza was burnt my boneless wings had no sauce they were dry .bread sticks were cold .it was the biggest disappointment I have had from pizza hut ever

my name is yanisleidy vidal borges I am very upset and dissatisfied with the customer service of pizza hut, I ordered today 04/21/22 a pizza by mistake to a wrong address through the app, realizing instantly that I had placed the order, I called the store and I told them that I made a mistake with the address, I did not received any help, they put me on hold countless times, they hung up the phone on me, then I contacted someone who told me that i can cancel the order so I cancelled, then 20 minutes later I received a call from the pizza hut driver who left my order at my house door, I told him that I had canceled the order and he told me that he didn't know anything, I call the store I tell him what happened they hang up on me I call one more time I get a very rude person who supposedly was The manager he starts yelling at me and telling me I waited 20 minutes after the driver left to cancel the order when I called immediately after placing the order, then he tells me that since I have been someone who is problematic, he should return me everything but that I can no longer be a pizza hot client anymore, how is that possible when it was a human error, I felt discriminated against, I felt treated unfairly, then I look at my bank account and I don't see any reimbursement from them. I want to report this branch office because I feel that they treat the client unfairly.

This is the address of this branch:
2189 Scenic Hwy N # A, Snellville Ga 30039

Discussing place to eat !! I use to brag about that Pizza Hut had the best food and service out of all of the restaurants that had that name on the door. Now I’m sure I will not be recommending that place or any of them because of the atrocities that I witnessed at this location.
And I expect you to get ahold of me to hear about it unless you don’t care about it either(management at this location) didn’t care so why should you.