Pizza Hut Complaints Continued... (Page 9)1090+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
My family and I were visiting family here in Shelby ville. TN. Before heading back home to Waynesboro, TN. We decided to stop by pizza hut before our two hour drive home. We arrived at 7:05pm we ordered our food at 7:12pm and did not receive our food until 7:54pm. Which by that time my kids were already tired and getting grumpy. I have four children. So we had to throw it all in a box to take with us.
We never once got a refill or anything and paid a $54.24 bill. The service was rude and hateful and we also had another couple that came in right after us and after asking how long we had waited on our food, we told them and they left right behind us . The service was poor. And when asking for a corporate number before leaving the manager was very hateful and said she didn't have a number for me maybe I should look online.
We will never be going back there and I'm going to be sure to recommend to my family to not visit the pizza hut in Shelbyville, TN again. I am very upset my kids didn't get to eat. I would appreciate a reply in my email so I know you have received my message.
I ordered my favorite new pizza which is a pepperoni pizza with the "hut favorite" crust additive, the combination of garlic butter, Parmesan cheese, and Italian herbs. I LOVE it, I have been ordering the 2 pizza deal for awhile now sometimes 2 times a week. Last 2 times I ordered I didn't receive the right thing it was just garlic butter I believe. When it happened the second time I showed the deliv. driver and he told me to call in to the store and when I did they said they would send out two more I was very grateful. When it arrived here they told me they watched him put it on and yet again it was just garlic butter.
I had to explain to the driver what "hut lovers" is and why that wasn't right. I then decided to call the store where the manager Mike was very rude saying that it was what they do now for that flavor just garlic butter and it was up to each store to decide what to put on the pizza. I know I'm being a little picky but I loved the way it was and I WAS a big advertiser to friends about this and now I look stupid.
I placed an order online, and received a delivery time. 25 minutes after the delivery time I called the store to inquire regarding my order and was treated very rudely, the manager said when my order is delivered it would be accompanied by a $5 credit on my next purchase. After waiting an additional 30 mins I called back to get an ETA on my order. While waiting on hold I received my order, over an hour late, cold, and with no credit (I received my at 3:43p.m.).
Speaking with the manager I was rudely addressed and told "we don't give credits and you'll have to call the office if you want one". I am NOT happy and will not be ordering again. I would like a refund on my order of $27.11. See attached email for order details as well as time.
I have visited at PizzaHut which is in North Country Mall Mohali, Punjab. I have ordered : Tandoori Paneer PAN-Med Pizza: 395/rs and Veg Chsy Papper Fus Reg-Dine : 189/rs. Total Amount is 584/rs. But I have charged 782/rs total. 198/rs extra charge on Bill. This is approximately 23% extra charge on bill.When I told to owner he said you have to pay the bill. Please look into the matter and refund my extra Money back otherwise I have to go for legal advice.
I placed an order at store #032007 on antonio parkway in ladera ranch, CA. I ordered ona large garlic knott crust pizza at 12:35 for delivery. Order was for 24 becker drive, ladera ranch. Under the name emily cappasola. Estimated delivery time was 12:59. Our address is literally on the other side of the street from the pizza hut. At about 1:25 (almost an hour since placing) i called to check on the delivery status, she told me the driver had it and it was on the way.
The pizza did not arrive until about 1:45, the driver was an old man i do not blame him for this. But on top of the delay, the pizza was room temperature. I did not want the hassle of getting another one and waiting i just microwaved it. Im not one to make complaints and we order pizza hut often but this was a bad experience for a delivery 2 minutes away.
I ordered from Pizza Hut tonight. It took over an hour to arrive. When it did, the pizza (garlic knots) was overcooked, the knots were empty and had no cheese in them (due to the pizza being overcooked) there was barely marinara sauce in the containers and I received a cookie instead of the brownie that I ordered. I am extremely disappointed as I have been a long time Pizza Hut customer.
The quality of the pizza is terrible. Our order has arrived cold on multiple times. I ordered a pan pizza received something different. Wasn't thin crust, just poorly made as if they are not using the right amount of dough and crust soaked up all the grease. After several screwed up orders, I'm done this store. It's terrible.
I called in a pizza order on Sunday night (1/24/16) and upon arrival i waited in the drive thru line for over 10 min. I finally got fed up and pulled around to go inside and pick up my order. After going inside the waitresses ignored that i was there and i experienced another 10 min. wait to be able to pay for my order. I'll be damned if i ever go back during the evening hours again and i will be sure to pass that warning along to others. Guess what? After arriving home my order was not only very cold but incorrect. I'm Done with pizza hut in the pm.
Placed an order with Pizza Hut in Mansfield Albert Street Friday 22/01/16 time of order 5,43. I was not going to bother to complain but feel that I paid good money this product and must say it was very very poor no flavour in both Pizza which where Hawian stuff crust and Barbque Texas with 3 side orders total cost was £25.50. There was very little toppings and well there tomato base was none existent.
This was a delivery. As I say was just not going to bother but we had guest for the evening and was disappointed with the Product that was delivered we have had from this Pizza Hut many times and had no reason to complain but this time not good.
Ordered two pizza's one pan supreme and one sausage and pep. I also ordered a beer and cheese bread. While we were waiting others came in and we saw that people that came in after us got there food. Then I had to go to the bathroom and I almost got sick. I did not say anything to my wife about the floors in the restaurant for I wanted to have a good time. You, will see in pics floors were dirty, bathroom dirty.
After 20 min. I got my supreme and under cooked, and they made the wrong order for my wife. I had to wait another 15 min so we could eat together. Buy then I had my fill and asked for a box. We did tip do to the fact that I understand that people that are severs in a restaurants make money on tips. The only reason we tipped is so I could send this to you and for you to clean this place up. (One other thing the tables need to be cleaned with a hot wet cloth, not a dry cloth)
I had Called you're borgen location in Gig Harbor for pizza to take out. After making order was told it would be ready by 8.23 pm Arrived at time stared pizza wasn't ready as promised. Was about to come in at 8.30 when person handed order to my son. He put the pizzas in back seat and we drove home looking forward to our pizza. After opening box we realizes the pizzas were someone else order and not ours. I called your manager Alicia and asked her to bring us our order she insisted this could not be done and we would have to drive back to pick up.
Why would she ask us to drive back when she clearly made the mistake. I was not happy considering our large family usually spends 50 a order and order about once a week. From this location When I arrived you're manager was not only unprofessional she used profanity and told me my wife had called her back after my phone call and apologized for my getting so upset this was a blatant lie my wife was just upset as me she expected to have the person deliver to because they made the mistake. I believe this is a person that is clearly over head and doesn't understand customer service.
We order pizza every Wednesday night. In the special requests box I indicate I would like it cut in squares instead of pie shapes as it's easier for little kids to eat. Every Wednesday night it comes in pie shapes. Even though the manager there know we ask for the squares cut the employees don't read the order carefully. Last week when we arrived the manager told me the guy didn't cut it in squares but they had put another pizza in and would be about 3 minutes. He also offered me the other pizza cut in pie shape for free. Will the guy cutting it some how turned the pizza upside down when he put it (cut) in the box. He spent the next 15 minutes or more trying to put it in the box and arrange it in like a pizza (he wasn't the best at putting the pizza puzzle together.
I go home, which is less than 5 minutes away from the store with a cold pizza that was a big mess. Most of the cheese was pulled loose from the crust. So I got the pizza I ordered cut in squares that was a mess and cold and a pizza cut in pie shapes that I had asked not to cut that way and that was the only eatable pizza. Also we also other the wings special and ask for boneless wings and for two times in a row got home with bone in wings. We have two pizza huts in town but the other one is on the other side of town and takes about 15-20 to get to with traffic. I plan to not order from the convenient pizza hut anymore because I am tired of my order being wrong. I shouldn't have to go out of my way to get my pizza orders every week. I am not impressed with the manager that is there in the evening. The store I am talking about is in Oshkosh, WI and is on Jackson St.
When I placed my order for stuff crust with salted pretzel flavoring on my Pepperoni Lovers pizza I also added a note "more flavor less salt please" (not much room to be more descriptive). In the past this has worked, however this time, the crust was coated with salt and not much flavor. Plus, the pizza was over cooked and hardly any cheese.
I placed an order for carry out. When I went to pick up the order, the cashier almost forgot my pizza. After getting what I believed to be my entire order, I headed home. When I got home I realized that you had forgotten my wings. I attempted to call the store, but the line kept giving me a busy signal, sometimes immediately and others times after 2 or 3 rings. Ordinarily I would have just gone back up to the store, however, the weather is horrible, which is why I decided to pick up the order while I was out. Attached is a screenshot of my order.
First I placed a delivery order for the $10 box. Never received it so I called back & was told they couldn't deliver to my address after dark, but I never received a phone call to be notified about the order. I placed the order for carry out, I literally live 5 minutes away from Pizza Hut & when I got home to feed my kids I noticed the pizza & bread sticks were dried out and tough as if it has been sitting all day & recooked. I couldn't call yesterday because I was rushing to get to work & you guys were closed by the time I did call.
I live in new milford. You have a location in bergenfield (one town away) and hackensack (roughly two towns away) in new jersey. And neither of them deliver to me. My friend, who lives in the same town, managed to get delivery to her house, yet mine is now available? In the same town? Thats not right. So i ordered from dominos instead because they're in bergenfield (one town away) and have no problem delivering. Not only that, but my friend got her pizza today, and it was under cooked.
But i will not complain on her behalf. I am just very upset that two people live in the same town and yet one can get delivery and the other cant. I even called to make sure, and this woman answered the phone who sounded like she didn't even want to be there, and when she told me she couldn't deliver i didn't get any apology or reasonable customer service after the fact. Will never go to your establishment again.
I ordered 2 med pizzas from 888 Murfreesboro Pk at 4:30 Monday evening. One was a Hawaiian and the other was a meat lovers. The Hawaiian had jalapeños and the meat lovers had only sausage and pepperoni. I order from this location often and love Pizza Hut which is why I was disappointed with this particular experience. I very much dislike jalapeños and I do not see why I should pay for two pizzas that were wrong orders.
Last night we ordered from the pizza hut at 4048 Beechwood Blvd Pittsburgh Pa 15217. We got the game day deal, 2 large one topping pizza, 8 boneless wings, and breadsticks along with 2 2-liters. The pizza took about an hour, no big deal, I realize Sunday can be a busy day. When our food arrived I noticed they didn't bring our bread sticks, so I called the delivery driver who was extremely apologetic and said he would be back in 10 minutes with our bread sticks. During that time, my boyfriend ate a chicken wing and immediately pointed out there was something off about it. I bit into one and immediately spit it out when I realized it was raw. My boyfriend unknowingly ate a raw piece of chicken.
I called the delivery driver back who seemed extremely upset and again very apologetic and told me to call the store and talk to Marcus the supervisor. When I called , Marcus seemed more annoyed than apologetic but offered to send out a new batch of wings, which I took him up on. The second batch arrives with my breadsticks and I break one open.. Yet again it is dangerously undercooked, so I called back again to very politely point out that my wings still arent cooked all the way. At this point he proceeds to argue with me saying he checked the wings himself and they seemed fine before finally offering me an $8 credit. I accepted the credit because at that point I just wanted to be off the phone with him.
I never even mentioned the fact that my pizza was not hot when I got it. I'm not sure how I feel ordering from this pizza hut now knowing that a supervisor can't tell the difference between cooked chicken and undercooked chicken. My boyfriend has been up all night puking just from eating that one wing. Now instead of any type of refund, what I have is a sick boyfriend and an $8 credit I'm not sure I even want to use. Please do something about this, I would hate for you guys to have a lawsuit on your hands because people are getting sick from undercooked chicken. Also, a refund would have been nice since a lot of the food I ordered was either cold or inedible. Thanks.
The place is a complete dump. Has been for awhile now. It takes 1-2 hours to get a carry out pizza on a weeknight not even a weekend. Pizza is always messed up or not good at all it's always to greasy and half cooked. Booths and tables are digusting and filthy. Makes you not even want to sit down or if you do you want to take a shower as soon as you leave . Ceiling tiles falling down bathrooms filthy I could go on and on about this ridiculous place. It needs new management or just needs to be shut down. I will drive 45 mins out of the way if I want Pizza Hut again. Will not be back to the new Albany one until something is done
I ordered one $20 dinner box tonight, January 9, 2016 at 7:05pm. It is now 9:40pm. I called the store twice and was put on hold for a long time and no one came back to the phone. Is there anything someone can do about this situation? Pizza took over 50 minutes to get to the house. The pizza was cold when it arrived and I had to heat it up. I have had many complaints about Pizza Hut so far.
I placed an online order and received the confirmation email stating it would be 15 minutes until it was ready. I showed up to the restaurant after over twenty minutes and stood at the counter. I stood there for over 10 minutes while several employees working never even acknowledged my presence. It wasn't until the delivery driver came in and asked if I had been helped was I waited on. I told him no and was told my order would be yet another ten minutes wait.
About five minutes later, I hear a crash and it is one of my pizzas falling off the oven conveyor and onto the floor. This was due to the employees (which there were four of) not paying attention. They seemed to be overwhelmed and I don't know why. They were not particularly busy. There was only one family in the restaurant dining in, and the waitress when not serving them, was standing around doing nothing and taking the occasional phone order.
After a total wait time of over an hour, (over thirty five minutes of which was spent in the restaurant waiting with my restless 4 year old daughter), I received my order and was given a small discount of a couple dollars. I found the staff at this location to be incredibly rude and poor at customer service as well as either inept or poorly trained. This is the only location close to me, and this will be my last visit there. I am honestly perplexed as to how this location is still in business. Very rarely do I have an experience so poor that I am compelled to send feedback, but this was terrible.
I am a Pastor in the Thomasville Georgia community and one of our members grandson transitioned (died) on the morning of 01-08-16 suddenly from a massive heart attack. He was a young man so this came as a surprise to everyone. The daughter of the young man's finance' is an employee at Pizza and what happened to her is my reason for filing this complaint.
The Pizza Hut employee's name is Aysha (not sure if this is the correct spelling) Young. She called the local restaurant to share the sad news and shared that she was not going to be able to make it to work. The acting manager (Jeremy Clark); who is acting as the manager due to the illness of the manager in charge Steve is out on medical leave. I overheard her share with her mother that Jeremy told her that her problem was a personal problem and she needed to come to work. She then asked if he could call someone in for her and he said, she has a phone and she could do that. While waiting to go pray over the deceased with the family, I overheard the young sharing her pain with her mom and I took it upon myself to call Pizza Hut on her behalf.
After being on hold for about 15 minutes, Jeremy answered the phone and I introduced myself and shared with him what was going on. Jeremy told me that the issue at hand was a personnel issue and he was not at liberty to talk to me about that. I shared with him that I understood it was a personnel issue and I was not inquiring about personnel as much as I was trying to reach out and ask for some compassion for this young lady and her family however, he continued to tell me that this was a personnel matter and he could not discuss it.
My problem is that I just could not understand how someone could be so heartless and uninterested in a grieving family and that bothers me tremendously. I am a frequent visitor of Pizza Hut the congregation I pastor is about 300+ who also patronize the local pizza hut. After hearing Jeremy share that with me and being so insensitive to this young lady and her family during this tragedy, I will never go in again and will share with all whom I come in contact the insensitive nature of the management of pizza hut. I pray this is not the stance of corporate. I do desire for someone to contact me concerning my concern of the management.
I can be reached by email at firstname.lastname@example.org or by phone at 229-221-2141.
I look forward to hearing from someone soon on this matter.
Anthony Q. Choice
I have no rating for the Pizza Hut in Fort Morgan, Colorado. On December 31, 2015 we entered Pizza Hut to dine in. We were just about sorted when an employee walked up and said "the dinning area is closed for the night". And she walked off. There were no apologies or any notices of any kind. We were treated rude and will not go back or order from there again.
Is the second time we have ordered takeout thin and crispy crust pizza that has little to no cheese and pizza sauce. The ingredients are just globbed on and not spread even. It has to be the cooked not taking his time to satisfy a customer. Its a shame, because we love pizza hut. Pizza hut on highway 80 in Forney, Texas.
Ordered Family Wing Deal which includes 16 wings and 2 orders of waffle fries and a large meat lovers pizza. Didn't receive the fries, wings were very small and the pizza was ice cold. Called the store -- Cocoa Beach 1-321-783-2780 and was informed the waffle fries were extra. Very disappointed in the customer service and quality of food. Will NEVER order from Pizza Hut again.
Pizza Hut at 4407 W Fuqua Rd in Houston, TX 77053. The phone number is 713-434-5566. This was the pizza place I ordered from!! Took a very long time. I ordered my pizza at 10:49pm and it said that my pizza would arrive at 11:19. It was after 12 o clock before the pizza came. I called the store multiple times and got no answer on what took the pizza so long to get here; also when my pizza did come my pizza was cold, and the driver had her music up loud waking my wife.
I placed an order online to feed my kids before I went out for the evening at approximately 6pm 12/31/15 and received a confirmation that my order would be delivered at 7:14pm. I received a text from my mother at approx 8:43pm that my order had not arrived.
I called the location and after being placed on hold for 15 minutes. A young lady answered and said our order was next to be delivered when the driver returned and to expect the food within 25 minutes. I get home at 1:30 am and was told the food NEVER came. I am attaching my confirmation email and I'm very upset because my kids were with my mom and did not eat dinner.
I was so excited to check the availability of my favorite pizza and see that it was offered in my area. I check periodically to see if the taco pizza is available and am always told no, so tonight when I went online and saw it was offered I was so happy! I placed my order online and was willing to drive 30 minutes to go pick it up. After leaving my home I received a phone call telling me that the pizza is not offered at this location. I don't understand why I can't order the only pizza I like from this area. Shouldn't all pizza huts be the same? I am so frustrated, not only because I got my hopes up for nothing, but because I was already on my way to pick it up. Especially since the web site allowed me to order it.
Called to order a pizza for delivery. Gave address to apartment complex, where pizza has been delivered many times over the year. The call representative that took the order was unable to locate the address, and sat on the phone silent with no resolve. The rep was asked a couple of times the reason why the address was not found, and had no answer. The rep was asked to reach out for help with finding the address, which returned no results. The call was approximately 6 minutes long before the call was ended as the call representative clearly had no customer service skills and couldn't get and order placed within a 6 minute time frame.
Order#: 3151223234149001181013905. Placed the order at 9.42PM using the Pizza Hut app online and expected delivery time was 10.26PM. But I did not receive till 11.15PM. And the driver called me at 11.15PM and wanted to deliver the order. Its almost 1 hour delay. I was not able to wait so long and was forced to order from a different vendor. Now i need to wait till tomorrow morning to fight for the refund. Worst customer service experience ever from Pizza Hut.
My friend ordered in right in front of me a large stuffed sausage & pepperoni pizza.He spoke to a lady named Jessica. She stated with tax and delivery charge it would be about $17.84 or $17. and some change. We eplained it would be paid cash. We took out a $20.00 bill and waited and kept waiting and waiting. Finally we called back to find out what had occurred. we tried several times due to a recording coming out the whole time and when they would pick up the phone they would slam it. Finally around 1:24am she decides to answer us. I explain to her the situation.
First she stated she never had that order on file and hangs up. We attempt several times more.She finally answers again and replies that she should not even be answering our calls at that time.I tried to explain once again her mistake.Then she tells me she did remember the order but that when she asked my friend if cash or credit that he hung up. I then told her I was going to file a complaint with Corporate.We are all human and mistakes happen but she lied and on top of it had a very nasty attitude. I have ordered and eaten in at Pizza Huts many times over the years. I am also a Marketer and with all due respect a person like that is not an assett to a company that deals with customers.
I argued with my bf about ordering pizza tonight. He wanted Dominoes, I stood firm for Pizza Hut. BIG MISTAKE! Haven't eaten pizza in a while and didn't realize the shenanigans that Pizza Hut now gives it's customers. Had the pretzel piggy pizza many times before (about 6 months ago was the last time) and wanted to change it up a little so I created my own pizza. I went to pick up the pizza and saw the woman dump a bag of spinach on top of my pizza after it was already cooked then put the balsamic drizzle on it.
I know I had never gotten a pizza with raw spinach on it like that so I asked her if that's how it was supposed to be when she brought it over and got an attitude from her for asking. "You have to say you want it cooked." "I've had pizza with spinach from Pizza Hut before and never had it raw."
"Look at the picture, you have to say it cause the company says it's too light and can fly around in the oven and get stuck." "Really? Wow, ok, never had a pizza look like this before." It was too late to argue and didn't want to put up with a disgruntled employee so I took the pizza and left. Tried to microwave the pizza since we are in a hotel room and don't have an oven and it tasted nasty, the balsamic drizzle burnt my tongue as well.
Take off the spinach and you have none of the drizzle at all so what's the point? When I went online I saw all kinds of complaints from people about the same things who were told a bunch of nonsense like I was....here's a hint...put the mixed in with the other ingredients so it doesn't blow around....better yet, if you have to specify that you want one of your ingredients on your pizza actually cooked and HOT like the rest of your pizza, give the option of cooked or raw spinach when the customer is selecting it instead of listing it in light font "fresh baby spinach placed on your pizza right out of the oven" and not even offering a button to click if you want it cooked and hot like IT USED TO BE.
Sad to say, I wish my bf was more adamant about going to Dominoes and I can honestly say that I have no want to ever order from Pizza Hut again.
I ordered Pizza Hut on line. I got to restaurant to pick up order. There was a young man at register. I asked was my order ready. He looked to see if pizza's were ready. There were no pizza ready. He asked a girl and she replied that they have been swamp and just because I ordered it on line did not mean that it would be ready when I asked for it. I asked her how long till it would be ready. She said 5 minutes 10 minutes maybe longer. She was busy and she had a big order in front of mine with an attitude. I told her to refund my money. I don't have to put up with her attitude. She turned register around and said see I refunded your card. She did not give me a receipt for either transaction.
I order some pizza's asked if they could please put some garlic butter spread. When the pizza's were delivered the pizza's didn't have the spread. So I called back to the restaurant and spoke to a lady manager it was maybe 5:30 pm. She was polite and offered to redo the pizzas which was fine. When the pizza's arrived my 20 yr old son answered the door while I was sick trying to sleep in my room. The driver demanded that he needed my signature on the recipient and that he needed to see me only.
I signed the recipient and called the restaurant at 6 pm spoke to a male manager and he said that's with the driver not with them. That he will have a talk with him. The manager said what the driver did was wrong asking for my signature when it was not asked by him or to demand that he needed to see me.
I'm sorry but after that i was very upset. We threw the pizza's away. Afraid that maybe the driver put something in them. There is dominos pizza, little Caesars, pizza patron, papa johns and others that my family is going to consider ordering from instead.
I've tried for 3 days to make an order online, only to get to the find a store section. And that's as far as it goes, the wheel just spins and spins. I had 1 bad experience with service and delivery a couple weeks ago, now this.
I ordered pizza last night from the pizza Hut here in lancaster ca on Avenue L (mind you this is not my first experience with them ) I ordered and the delivery time said 9:57 I called the store and made sure they could deliver by then, the lady said that would not be a problem since my fiance comes home for lunch from 10:15-10:45 . I waited it was 10:10 I called the store they said it would be here within the next ten minutes, waited it was now 10:30 and no one was here my fiance and I are both waiting.
I called again the lady rudely said I'll give you "ten dollars credit it ell be there soon " and hung up. The driver doesn't show up till 10:50 (an hour after estimated delivery and he says nothing to me just hands me my receipt to pay, hands me my pizza, throws my plant out the way and storms away. This is unprofessional, my fiance didn't get to eat and to top it off rude driver and rude lady at the store. I would love to get my refund and I don't know how to get it (no it didn't get my 10$ credit.)
Ordered a pizza to be delivered to the hospital I am currently at because I have 2 babies in the NICU. Estimated wait time was 1 hour and 25 minutes, which seemed to be a bit long. The pizza was set to be delivered at 8:05 p.m. and order was placed at 6:40 p.m. It is now 8:33 p.m. and my pizza is still not here which is causing me to be late getting into the NICU for my babies. This is ridiculous. I ordered 1 pizza, nothing else. The store is less than 2 miles from the hospital and it's taken 2 hours?! I'm incredibly disappointed and would like a full refund.
I ordered my pizza at 534 and my email confirming my order said it would be delivered around 604. At 624 I called the store at the lady who answered the phone told me she needed number and I said I ordered it online and then she got rude saying if I didn't know the number she couldn't help me I said okay and she still kept talking I had to raise my voice and say okay again. She then said well give it to me and I did. The lady got on phone told me she can give me 10 dollar credit for next order.
But they are first come first serve and my order is on way. I told them I didn't want credit. When the driver showed up and apologized for the delay but the burnt one of my pizzas and had to remake it. So the lady lecturing me about first come first serve was bull crapping me over their mistake but turning it around on me like I was impatient. Last time I ordered they told me the couldn't put cheese on fries. The Pizza Hut in Cleves gets no business because rude people and they can't get it together. To top it off my hand tossed crust had a flavoring on it and I had none ordered so they made it wrong any way.
I just had an order from the Pizza Hut in Shelbyville Tennessee. First, they were about half an hour late with my delivery. Second, the driver didn't even have a pen for me to use. Third, she forgot my 2 liter of Diet Pepsi. Fourth, the pizza was cold. Fifth, she took 40 minutes to bring the drink she forgot. Sixth, she brought the wrong drink & said that's what they rang it up as, when I have the email confirmation for my order. No coupons, no free dessert to try to make up for my experience, nothing. A pre-order for a pizza, cheese sticks & drink that took almost an hour & a half. I haven't had Pizza Hut in years, but decided to give it another shot. I won't be making that mistake again. Just thought someone should be aware of all these issues, their lack of professionalism & customer care.
I peered a pizza for delivery using the Pizza Hut app on my phone. The delivery time was for 6:40 pm tonight 10/06/15. By 7:15 I had still not received my pizza so I proceeded to call the store the employee put me on hold to find out what was going on when she came back on she said her manager said they wouldn't deliver to me after dark and that he tried to call and there was no answer which I had no missed calls or even a voicemail from the managers apparent call which he obviously was lying about I was then told my pizza was still up there as I could come get it and at this point the pizza has been sitting there for at least 40 mins and nobody wants a pizza that's cold and been sitting for a long time the managers name is billy and it's the Pizza Hut at 31& memorial in Tulsa OK
Pizza hut has recently reopened its west Central Ave and Grand Ave location, all in which I had been very excited about and have used on numerous occasions. However, I've found that the customer service is very, very, very bad. My family prefers pizza hut over any other, because we like it! Its so, so, incredibly disappointing that every time I get SUCH BAD SERVICE!! I've gotten both takeout and delivery, and my complaints are with the horrible answering services. I mean I am on hold as we speak. I mean come on my family would really hate to see this location closed again due to horrible customer service on the phone! Ive got each receipt from every order and my last three orders were not even relieved by the local pizza hut and i ended up having to reorder when I attempted to pick it up.
Also,the last time i tried to address my issues to the manager, Ive actually i was able to speak with someone, Matilda at customer service, and prior occasions ive spoken with Nora (HORRIFIC AND HORRIBLE CUSTOMER SERVICE!!) spoke with Barbara (and kept me on hold for a total of 45MINUTES) and i lost track after that! The resolution to my issue was that HEY, I was able to place my order. Wow! AFTER ONLY 41 minutes and 29 seconds this time! Also addressed the issue of messing up my order of the hand tossed instead of pan pizza and the local manager was able to help me with a discount on tonight's order & like i said i never have issues with the local store.
My family and I have been loyal customers of pizza hut for years (we love stuffed crust!). I really hate complaining, but this past year I have had SEVERAL issues with our pizza hut here in country walk, in Miami. We ordered chicken wings for family, one family member recently had surgery and can't have spicy food. We ordered bbq wings. We were sent HOT wings. Family member couldn't eat. On a separate occasion, we ordered pasta AND pizza. We were delivered pasta. When I asked about the pizza, they said to call back and order again. It's already dinner time. Second time having a problem, PROBLEM not fixed.
There have been two other occasions, where pizza has taken way too long to be delivered, and communication with ANY staff is impossible because no one speaks English. I live one minute away from our pizza hut (literally) it should NOT take nearly two hours to deliver pizza. At this point I am extremely dissapointed, and hope these problems can be fixed or else this company will lose our business.
First off my order was supposed to be ready at 7:26pm after arriving and paying I didn't get my order until 7:42pm 18 minutes after that's way past a reasonable ETA. There was 4 associates handling orders in the front of the store. I saw one of them put two pizza boxes on the shelf and I asked him if they were mine he said "no" another associate tried giving me someone else's order and when I told him it was incorrect he asked them same associate to look for my order then he got the boxes he put on the shelf earlier when I asked him if those specifically were mine. So it was already getting cold! Coming home I open the first box and it was incorrect it was mushroom, olives, and pepperoni. Being that I am vegetarian and do not eat red meat I was very horribly upset! I called the store 4 times! Only to get transferred to a busy line!
After over 2 hour wait (told 1 hour) 3 of 4 pizzas arrived cold...refused them manager never apologized and I asked when could I get a re-delivery he couldn't give me a straight answer. Canceled the whole order and called Jetts pizza. I will NEVER order pizza hut again for myself or any church functions we have. (Still waiting on refund to get in bank account)
Manager Michael Stacey was very rude! I just had a question about a promotion deal and when we began to ask questions as to why the charges were not deducted after following the guidelines he repeatedly interrupted my fiancé. So I asked for a refund and he hung up in my face. He has ruined my Pizza Hut experience taking business elsewhere.
Delivered 2 pizzas -1 which was completely wrong and not even close to what so ordered. Has to wait 40 minutes for new one to be delivered. Then the new pizza had (wavy brown hair) a hair that was in the pizza, like BAKED into the pizza. Honestly we experience an issue of some sort whether we carry out, dine in or have delivery about 1/2 the time. We keep saying we are going to stop going there and order more often from Mazzios or Marcos but I grew up on PH so it's loyalty and familiarity they keeps me coming back. But I am truly reaching my limit and my family is already there. We finally stopped going there for lunch buffet after church on Sunday's because the service was awful (one waitress for the entire restaurant most Sunday's) and they couldn't keep the buffet full.
I ordered the special 2 one toppings pizza box with the cookie and a 2 liter drink. I get to Pizza Hut and the girl behind the counter was so rude as can be. I went to pay with a check, Which I have done many times. Just 4 weeks I went and picked up 4 pizza's and 40 chicken wings, and paid with a check. Well tonight this girl was to busy to really wait on me and when I gave her the check. She said hateful. I do not accept checks. I told her, I just bought some pizza's and chicken just four weeks ago and paid by check. And she said your order is ready and I am not taking that check. You need to go get cash and come back and pick up your order as soon as possible before we threw it out. Real rude. I left pizza hut and went next door to kfc and brought supper no one there was rude and did not have a problem taking a check.I do not think I will ever want to go back it Pizza Hut again after the way I was treated, and the face I know they the Pizza Hut in Forrest City, Arkansas does takes checks. I have only wrote 8 checks in the last 12 months.
I ordered a meat lovers personal pan pizza with No Ham and No Italian Sausage. When I got my Pizza it only had 4 pieces of Pepperoni and very little Pork. Definitely was not a Meat Lovers Pizza. I called and asked why I got so little on a Meat Lovers Pizza , I was told "We do not substitute." So if a customer does not want something on their Meat Lovers Pizza they do not put more of the other things they do want (Substituting what they did not want). I called the 1-888 (Pizza Hut Number) where I ordered my Pizza, asked for a Supervisor and was told Pizza Hut does substitute. I called the 78th &State Location back and they saw my number on the caller ID, picked the phone up and then hung the phone back down in my face. They did this 5 times.
On the 6th call the pizza associate, Cion, answered and I asked was he the one that advised me Pizza Hut does not substitute and he says Yes! I asked for his supervisor, Christine, and asked the same thing- She says No Pizza Hut does not substitute. I advised I spoke to another Supervisor and was told Pizza Hut corporate does- Her response was it the call center supervisor or Head Quarter Supervisor. They offered to remake my Pizza (Funny Right). I advised No Thank You and went to another Pizza Hut located on 47th State and it was Perfect and the ingredients was substituted (and I did not ask them to.) Pizza Hut Company should be on the same accord.
We were informed it would take almost 3 hours to get our pizza. Pizza Hut is about 5 minutes from my home. Well we waited it finally came. It was freezing cold. They made the pizza 3 hours ago then delivered it three hours later. We never gave a good experience with this Pizza Hut. They should shut it down and poppa johns or little Caesars should take over that space. No will never order from Pizza Hut again and will tell everyone I run into and on Twitter. Shut down Pizza Hut you had your time. I want no star rating.
I ordered on-line a medium thin and crispy pizza with 3 toppings and toasted asiago crust flavor, 8 bone-in wings and bread sticks from the store located at 3952 3rd St South, Jacksonville Beach, FL. After delivery it was discovered that I did not receive the crust flavor as ordered, the pizza sauce had a bad taste and the wings were undercooked.
The entire order was wrong. It took an hour from when they said it was suppose to be ready for us to actually get out pizza. Then it was wrong. It was suppose to be light sauce and both pizzas had extra sauce and one was suppose to have extra cheese and it barely even had cheese. It was the worst service.
Came into the restaurant. Ordered one extra item and was told to wait ten more minutes. I SAT FOR 25 MINUTES because the counterperson rung up the drawer wrong and I had to wait to receive my food because it was "more important". When I finally returned home (a five minute drive from the restaurant) my food was cold. Also this morning I found broken glass in my pizza.
I ordered pizza well 2 and wings. The order was first cancelled then I reordered it 3 hours later. My delivery finally came wrong. Wrong crust wrong toppings completely wrong. I called the place no answer then hung upon after being hold on for a few minutes. $24.00 for the wrong food. I need a refund the store was in Dallas, Texas. 75237 On Camp Wisdom Red Bird Center location.
I went on the mobile site & found a deal for 2 medium any toppings pizzas for 6.99 each. When I typed in my address, it said that they were unable to deliver to my address so I called the location which is one and a half (1.7) miles from my home. I spoke with 3 different people on the phone whom each took my order, name address & phone number. 45 minutes later, I received one pizza and paid $18 for one pizza!
My family always tries to order online from wheelersburg Ohio. They are either not available for taking orders or they never have what you want to order. They have poor service. This has been going for over a year now. This used to be one of my family's favorite places to eat at home when we didn't want to cook at night for dinner. But because of such poor service in wheelersburg Ohio. We will no longer be eating there any longer. We will find another pizza place like papa johns or Giovanni's who do care about there customers. I did try to take this up with them over the phone several Times over past year but have gave up with that when nothing has been done about it.
This is my third time ordering from this location and never received the delivery which already had a wait time of an hour. No one ever calls and try to reach out. Wait two hours then call store to ask about order and it's always the same lame excuse, the driver couldn't find location. Use map quest, HELLO! when asked well why no one contact the lie is the same and claim the driver called to no answer which is bull crap, the delivery location is a prison for god sakes! Worst location ever 6607 W Colonial Drive, Orlando, FL 32818 (407) 297-7287. Needs new management!
The coffee was cold and burnt. The breadsticks came with marinara water. The pizza was exactly opposite of what we ordered. They forgot sauce on one pizza. Asked them to refill the sugar holder and Was given two packs for all of us to share? The wings came very dry and about a tablespoon of sauce on them. They were cooked long before we came in. I asked for double pepperoni regular pineapple and was given the pizza in the picture attached. The manager (who was also the cook) was very rude. And did not try to help us with our complaints at all. I am a waitress/bartender and I would never treat customers that way. We were not rude or yelling at all. On top of it all, we were charged more than what we owed.
I ordered dinner for 5, after tasting a bite I have a whole pizza left, half of the breadsticks and a third of the pasta. Everything was over cooked and dry. I wasted almost. $40 on dinner and had to fix my family something else. Which I didn't want to do that's why I ordered out. I deserve some type of compensation or refund from Pizza Hut corporate for this. Calling the complaint hotline tomorrow and showing them this image!
My husband placed a carry out order at the East Brainerd location on Chattanooga Tennessee on Saturday November 14, 2015. Being a weekend, they were extremely busy and he was given an estimate of twenty- five minutes. He arrived within thirty minutes and proceeded to wait an additional twenty minutes with no end in sight. A lady at the counter informed him that she couldn't get in the kitchen and they would call his name when his order was ready. Many other customers received a refund and left without their food. The phone was ringing continuously and seemed to fall on deaf ears. My husband eventually left without our food because a gentleman stated he couldn't even tell him if the pizza was in the oven or still being prepared. I worked in the pizza business for many years, including Pizza Hut. I have spent countless Saturdays in the weeds, yet I never neglected to answer the phone or found it impossible to locate a customer's order.
I called an ordered a medium pizza at the Pizza HUt at Blackwelder and NW 23rd in OKC, OK at 5:12 pm. They told me it would take about 45 minutes to deliver. At 6:30 it had not been delivered, I called and verified that they still had my order. The person on the phone asked me my name, said the driver had problems with their vehicle and was back making deliveries. At 7:07, I called again, the guy said the driver should be around my neighborhood and it should be delivered soon. At 7:45, I called again and asked for the manager. He told me he had never had an order for me and I told him I gave my credit card and the person took my credit card information and the manager hung up on me. I have never had such bad service and for a manager to deal with a customer like that, is really inexcusable. I am calling my credit card place and will not honor the charge as I never received anything and after this, I will never purchase another pizza from Pizza Hut.
A while back I ordered a large pizza to go and waited on it, I had to drive about 18 miles home before eating it. When I opened it up and tried to eat it, it was the worst pizza I've ever had, even the frozen pizza I buy at the grocery store are so much better than this one! I have been a Pizza Hut customer all my life and have never received on this bad and I'm 70 years old!! I ordered a large Italian sausage pizza and there was hardly any sauce or meat on it, it was tasteless. I purchased it in Paola, Ks.
I order a medium double pepperroni and double cheese. Charge was $14.18 Ticket # 0098 enter by L00C 026418 on 11/13/15 at 6:54pm.Hand Toss.They gave me one pizza didn't look like what I order. So I send it back. Then They gave me another pizza that wasn't what I order again. But I took it because I was tied of waiting. Got home and no double cheese or pepperoni and pizza had been sitting out for a long time, didn't taste fresh at all. I call back and yhey gave me the run around. I guss that's the way they were trained. Bad cooking. I thought I was at Little Ceaser or no name pizza place, I see why your rating only have one star. Bad customer service. I just don't have the words to explain how disappointed I was and I'm. You managers really need to do something about that location on covington hwy Decatur, Ga. Need to fire that whole staff on that shift.
Last month I ordered a pizza...it arrived with no sauce. I called to complain. I got an apology and the manager said my next pizza would be free. I just ordered another pizza. The guy that answered the phone was very nice and checked with the manager about my free pizza. She talked to me and confirmed my free pizza. I had told the guy taking my order to make sure it had sauce on it and " just in case" please send me a little dipping cup of sauce. I just got my pizza.....no sauce could be spotted after lifting up all the toppings on every piece. This is after all I talked about was make sure it had sauce... I called the manager and she is making me a new pizza. She said she was the one that made it. She is making me another one and sending it out. She said I should ask for extra sauce and I told her how can it be extra when there is None? So, second time....2 pizzas, no sauce. She said that had to go by portions....is none a portion. I'm not exaggerating....only a dot of pink, not red, on one piece. Pizza is not rocket science... Crust, sauce, toppings. We like Pizza Hut best, but I'm not going through this anymore. You can keep "my portion" of sauce.
On November 7, 2015, we order Pizzas for our 4th Quarter Explosion programs for Teen. We spoke with Courtney who quoted 2 medium pizzas for $6.99. Our budget is limited so we was so happy with the price we order 12 pizzas. We paid we our credit card. When I realized the amount paid we went to Pizza Hut and tried to speak with Dun who refused to speak to us he send a worker "Billy" who refused to give us our reimbursement. To make matters worst the other employee said to Ms. Cookie, "Dun told me we will call the cops and reported as a fraud. I front of other customer. This worker did not know that she was talking to a retiree Officer. Ms. Cookie told the worker call the cops. We have 800 members in our subdivision and we will not support Pizza Hut. This Pizza Hut practices are unethical and their customer services sucks. Shame of them.
Actually I would rate it below the 1star. It was the worst service I have ever received! I took my family out to eat after Church to eat and rest on Sunday, November 8,2015 at the local Pizza Hut in Noble, OK. We had to wait 30 minutes to order drinks, so we ordered the food at that time. We waited 10 more minutes to receive the drinks. We finally got our food after 1 1/2 hours.
I took my family to the Pizza Hut @ 803 N. Main St. in Noble, Ok this past Sunday, (11/8/2015) after Church to enjoy lunch then go home and relax. We were there for 30 minutes before we even got to order our drinks, and when the waitress finally came for our drink order, we gave our food order, also at that time. There were 9 of us, 5 adults, 4 children, it took another 10 minutes to get our drinks, we were there for 1 1/2 hours before we got to eat and had to almost beg for drink re-fills. No apology for the delayed service, no discount for poor service, just excuses. There were 11 people total in the dinning area. No big rush type crowd to deal with. I spent $82.33 for lunch and I will not go back!!!!! Cici's Pizza has better pizza, friendly service. You have lost my business and the business of my family and when I tell my friends and Church members, their business, also.
My fiancee went to get us lunch. We ordered a personal pan pizza (Italian sausage), a small order of bread sticks, and 8 garlic Parmesan wings. We were told they would be ready in 15 minutes. When he got up there, the girl at the front was rude and complaining about everything. He waited for another 20 mind with our food sitting under the warmer. By the time we finally got our food it was cold. The wings weren't even sauced. They were thrown on top of the sauce. All of the food was gross and cold. Seriously unhappy with our service email today.
I ordered a pizza box and mozzarella sticks on November 2, 2015 at 6:04pm through online ordering. I was confirmed that it would be arriving at 6:34pm. The pizza did not arrive at that time and at 6:45 pm my husband and started calling. Pizza Hut kept on hanging up on us when we tried to call to find out where our order was. When we called the customer service hotline they only patched us through to the local store and we proceeded to get hung up on or receive busy signals! My husband finally went to the Pizza Hut store and while he was gone the pizza showed up! The driver was over 30 minutes late, the pizza was cold, and we did not get our mozzarella sticks! When I questioned the driver (oh and he didn't even have a pen on him for me to sign the slip), he said "yeah I'm the only driver". When my husband got to Pizza Hut he demanded a refund and they claimed to have no file of online orders! I would like a FULL REFUND! This is absolutely ridiculous! Your customer service is appalling and you should be ashamed of yourselves! My order number is: 3151102170437001184317011. My local Pizza Hut is Altamont Avenue located in Rotterdam, NY. Their phone number is (518) 356-5655. My Order was for $32.23. I want a refund! Make this right Pizza Hut!
I ordered over the phone to the Pizza Hut in Henrico Virginia to unit #004581. My ticket #67. I sent my daughter to pick up my order, she did not know what I ordered. They never gave us our bread sticks and extra marinara sauce. My daughter stated that when she was walking up to the counter the young lady told her that she was going to have to wait. Then the manager walked to the counter and the girl stated are you going to help these people and the manager said I reckon so. This Pizza Hut has gotten really bad on customer service that I do not want to get pizza from there anymore. In my opinion Pizza Hut owes me for bread sticks and extra marinara. I did not call back up there because I know how rude that location is. Thought you should know about our experience.
I ordered my pizzas at around 9:45/9:50pm at the the 16100 San Pedro location in San Antonio for delivery. I placed a second order for a pizza I forgot to order on the first order for carryout at 9:54pm. I received an email for the second order but not the first. My son picked up the carryout order at 10:15 and saw the delivery driver with the four pizzas on our order standing talking to employee. My son went to the bank and got home at 10:30 and we still hasn't received our pizzas. I attempted to call the store four times and no one answered the phone. My husband drove to the store at 10:45 and the doors were locked. The store was not supposed to close till 11:00. My pizzas finally arrived at 10:52 and you could tell they had been sitting because they were warm and soggy. We waited an hour for our pizzas. I would understand if they were busy but since the driver could stand around talking I am going to assume that was not the case!
On Friday October 16, 2015 I stopped at the Pizza Hut restaurant at 705 highway 65 South in Dumas, Arkansas for lunch. The advertise sign outside of the restaurant read lunch buffet for $4.99 plus taxes. I was charge and paid $7.30 for the lunch buffet with a glass of water. The cashier did not return my receipt and could not explain why the outside advertise sign price was different from the inside price.
I ordered 2 medium pizzas with ANY toppings I wanted. (This was after being told I couldnt get the $10.00 any topping pizza for delivery) So I was happy they offered this deal to me. I asked "Any Toppings"??? The person on the phone said "you can have 1 of all our toppings if you want, for $6.99 each !!! So I said YES and proceeded to order. When he read me the total, he said about $3 more than I expected. So I asked "Is the tip included"? He said "There is a delivery charge" I said OK thinking it was the drivers tip.........BUT when the pizzas arrived I asked the driver if the total included his tip. He said NO. I asked why it was so much, as I analyzed the receipt. I noticed that I had been charged for extra toppings which I was told "You can have any toppings you want " So I called the manager.
The Manager (Chris???) was the biggest excuse making, non caring about the customer, NON-LISTENING , arrogant person , etc.etc.!!! He kept saying "You got extra items" "and started counting them to me, over and over again. I had to hang up on him. His Driver Carmen said "I cant stand him either".
On 9-15-15 at your store in welch West Virginia I was waited on by a lady named Amy whom was nice to me but the was I seen her act towards a black customer upset me. She was all nice and smiles to me but when waiting on them she wouldn't smile and was more rude. I don't want to get anyone in trouble or fired but I don't think she has the right to treat someone this way over there skin color.
I made an order online delivery specialty cheese pizza, the pizza was burnt, we also ordered buffalo wings and got boneless wings instead. I called the store to let them know of the mistake and the person on the line consistently argued that I ordered boneless wings. I asked her are not going to correct this mistake she said no as they show it as boneless. I do not eat boneless wings. I hung up but called back to get a corporate number from Jared and he responded that I needed to speak to a manger he did not have that information, unfortunately I was left on hold after 5 minutes I hung up..... Giordano pizza is way better than what we got and with out the bad customer service.....Never again will we have pizza at pizza hut....never!
My husband and I were visiting in Ormond Beach Florida (#026496) and decided to eat dinner at the Pizza Hut. We were greeted promptly and taken to a booth. It went downhill from there. It took 15 minutes for us to get our drink order. We had ordered bread sticks and it took another 15 minutes to get those. When we ordered the breadsticks I asked if they had nacho cheese for the breadsticks as I don't care for marinara sauce. The waiter told me yes. What I got was "cold" cheddar cheese sauce. The breadsticks were hard and not very good. We had ordered a Supreme pizza and it took forever to get it. The waiter kept telling us it would be out in "5" minutes. When we finally got it, it was not hot so I am assuming it had been sitting for quite some time. There were several people coming and being seated by the same person that had sat us. It appeared the waiter was the "only" waiter working. He was also being the cashier. There were several people that came in and had been seated but ended up leaving because they never got waited on. My guess is that the waiter just could not keep up with everything. I did see one other person in the back working but it appeared that the poor waiter was just overwhelmed which created most of the problems. I don't blame the waiter for the issues but I do blame that particular Pizza Hut for not having enough staff working. We ate here on September 24, 2015. I would have to say if I ever visit Ormond Beach again, I will skip the Pizza Hut.
I ordered four pizzas for my company and on one of the pizzas my co worker bit into a slice of supreme pizza and hit a rock the size of a quarter. She hurt her tooth pretty bad. So, I called the pizza hut to talk to a manager and he was very rude, insisting his work environment dose not have rocks in it. Well duh. Then he continued to say we work for a flooring company and that we threw a rock in the pizza our self. He was no help and very rude I will be sure to never order from that place again. You all really need to watch who becomes managers cause he made no sense what so ever. and is very disrespectful.
Ordered through call center for carry out. Both pizzas were incorrect. This was not the restaurants error! I'm now waiting for the correct pizzas to be made. RIDICULOUS! While waiting, another customer had the same problem. We must have both talked to the same rude person at your call center. Your losing customers!
While at the Pizza Hut located at 2508 Preston HWY, Louisville KY 40217 On May 29th 2015 at approximately 12:30PM I had ordered the buffet as I have done quite often. I noticed a family of 3 with one small child eating the buffet as I was. Keep in mind there are a stack of to go boxes located next to the soda machine.
I witnessed them stuffing box after box of buffet pizza into those boxes and piling them up next to them on their chairs. They even had 2 or 3 of them on top of the table. Then an employee was wiping tables down right in front of them and he said nothing to them so I figured it was ok to take a couple of pieces home to my family for later when they got home. While I was putting the 2 pieces into a box the employee told me that I wasn't allowed to do that and I informed him of the other family that had several boxes full of food. Naturally they had already left the building at this point as it was time for the buffet to end.
I am not asking for anything, just know I am not happy for the double standard that went on today and I may not return to this location for the buffet. I just think that if the boxes are not to be used for buffet leftovers or otherwise they shouldn't be set out during the buffet hours.
Walked in for dining with my parents at 6 pm in Cedar Park Texas. No one greeted us and we waited over 15 minutes before we got handed menus. The manager said his server was out. I asked for any specials and he said two large pizzas with Pepsi and bread sticks for 25.00. We had to go to another table to grab silverware and we ordered two medium pizzas and small wings. No one filled our drinks or checked on us and we were the only ones in the dining room. I had to go to the counter to ask for box and pay and the bill wad over 45.00. I feel I was taken and want to complain.
I went to the Pizza Hut in Claremore Oklahoma to order one large pizza. The website was temporarily down and when I called was hung up on TWICE! Which is why I went in, tell the young man behind the counter what was going on he replies " our phones are down" but I see a girl answer another order right in front of me!? The guy takes my order then walks away to another kid and says help her!? I thought he already did.
So then this kid walks up and says I can help you but you need to hurry because our system is about to shut down!? What customer service! I think the district manger needs to know how this location is being run. I would've talked to the manager but she was hiding behind the wall listening to all of this. She obviously didn't want to rectify the situation. I've never had a problem at this location until now. A check on staff is much needed at this location and I would like my bad experience to be resolved!
Pizza Hut# 031140 5/9/15 We ordered from our hotel room on line in Fairburn GA. Two custom expensive pizzas. Order arrived, one pizza great, one pizza completely wrong. Called and spoke to "manager." They agreed the order was wrong and promised to send new pizza (another 45 minutes).
New pizza arrived - same wrong order. Ran and caught driver, who compared his actual order ticket and what he'd delivered and agreed that indeed it was wrong AGAIN! Called Pizza Hut again! They apologized, told us to keep both of the yucky pizzas we didn't want, and they would credit my card for the pizza. We would only be charged for one pizza.
Very unhappy but at least we had 1 good pizza and 2 crappy pizzas for the price of one right? NOT SO FAST!!! They have never credited my account!!! I was charged $31.03 not including the driver tips for a single pizza (we could not even eat the two incorrect ones).
Believe it or not, we have always ordered Dominos, this was our first experience with Pizza Hut. I still have the receipts showing the correct pizzas on the receipt - how frustrating. My family and I will NEVER order from any Pizza Hut again, and it is too bad for them. I also order huge pizza quantities (typically 12-15) for my work at least 4 times a year and obviously I would NEVER order from any Pizza Hut for that either!
Hello, We had an experience last night that may keep us from ordering from your company again. About a week and a half ago we ordered the new Big Flavor Pizza Dipper and it was absolutely delicious! So last evening we decided to order another one, we do order online. My husband ordered the pizza and was told the wait would be 15 minute, so he got there early but they said it wasn't done. Finally he went back inside and it was there waiting, he opened it up and we got one heck of a shock.. The pizza was stone cold and nothing like the first one we had received before. Now in the add it has 3 pepperoni's on each piece, but unlike the first one, this one had only 2 pepperoni's SHARED between 2 slices! So instead of 3 pieces on a slice, it came down to one pepperoni to a slice.
Now when you see the add on television it clearly shows exactly what you advertise, so why has it been changed now? Are you comfortable enough in selling his new pizza that you think you can get by with that? Have you told employees to be a little light handed now? Sadly we paid money for a cold, rubbery cheese pizza with a very stingy amount of pepperoni. We could have taken it back, but the stories about employees (spitting) on the new one sticks in my head and I for one don't like taking anything back. All in all, this was a horrible attempt to make a pizza. Maybe they were close to being out of pepperoni, but if so they should have just told us. It would have been kinder in the long run! I'm not happy and neither was my husband, we did eat a couple of pieces I will admit, but soon gave up out of pure irritation :( It's such a shame to cheat people, not to mention false advertising. You may have lost our business as I refuse to go through that again!
My complaint is not with my service today, but with the fact that I am charged a 2.50 delivery fee, and then expected to tip the driver. If I already pay a fee for the delivery , then pizza hut should give a certain amount back to the driver, like at least 1/2 of my charge. I will not tip a driver when I have already paid for the delivery. I am sure I am not the only consumer who feels this way. This is a pizza hut problem!
I ordered two large pizzas online, and a wing meal. I ordered one with Italian sausage and pepperoni. The other with chicken and fresh spinach. I opened the boxes of pizzas to find that the Italian sausage and pepperoni pizza was burnt. I opened the other pizza and it was missing the fresh spinach. The breaded wings were hard to bite through My order didn't arrive on time thirty minutes late. I am very disappointed and will not order from the location on Cullen ever again. Poor service.
I placed an online order to the Pizza Hut on Market Street in Long Beach California. The time of delivery would be 30 minutes...Approximately 10 minutes later, I jumped in the shower and proceeded to get ready for work knowing I would have enough time before my order would arrive. I was left a message on my phone saying that if I didn't return their phone call in 5 minutes they would cancel my order,which they did. The manager was rude and told me I could reorder but I would have to wait another 30 to 45 minutes. What's the point of ordering online if you get a phone call back?
I ordered 2 pizzas by phone at 2 pm. They told me it would be 45 minutes. At 3pm, no pizza. I called back and they told me the driver was out and had 3 deliveries before mine and it should be coming. At 3:30 the store called and told me they do not deliver to our area. I told her that we always have our pizzas delivered from there and have never had a problem before. I live 10 minutes from the store. She said I would have to wait for the driver to return with my pizzas and see what he wanted to do.
Does she think I would want a pizza that has been out in the car for almost 2 hours?? She asked me if I wanted to cancel my order. Well of course if it can't be deivered and it is old now. What was the driver going to do change his mind and deliver it. I am confused over this delivery thing. When they have always delivered and if not anymore they should have said so when I called. Supper ruined!!!
The cashier at the desk at the Cleburne, Texas store was rude from the very beginning. When I asked for Parmesan and red pepper, she clicked her tongue and sighed. Then she only gave me one cup of Parmesan cheese and a couple single servings of red pepper. I asked her if I could have some more Parmesan, two dipper pizzas was a lot of pizza. She replied "well that's a lot of Parmesan" then walked off. She said her name was Stacy when I asked.
I ordered a pizza from the Pizza Hut store located on 15th street in Tuscaloosa, AL. I was never contacted about my order, and I waited over an hour. I decided to call in and check on the order, and the associate placed me on hold never to return. This is my second time not getting an order and I wonder if management is aware of the careless acts? Young kids are usually running the place, but are they doing a good job? If they don't like to make money they should close the store.
My family and I visited your store in Erie Pa on Buffalo rd tonight for a birthday dinner. As we were at the register paying our bill, we hear someone screaming from the back of the restaurant. They were screaming somebody better answer the f*ing phone or else. I was stunned to be hearing that while in line with my three children.
When I asked the young gentleman cashing me out who or what that was, he looked at me and said I am sorry sir that is just our general manager. So disappointed to be a witness to this, and I will assure you we will not be visiting your establishment anymore. My children nor I needed to here that and the employees should not be talked to like that. Just felt that someone should know
ordered a carry out supreme pizza over a week ago, picked it up and when we got home and started eating it was not fully cooked, dough very gummy. threw it away. Did not report it due to hating getting someone in trouble, I used to work fast food when I was a teenager and know how that feels. this evening went to the movies with granddaughter and over to pizza hut for a pizza, only one table had customers, we sat down and ordered two small pizzas and drinks, our drinks were wrong and after sitting 45mins waiting for the pizza we decided to leave, we confronted server and asked what was the problem where as she stated we have a new cook who does not know what he's doing. we dine inn or buy pizza call inn at least once a week. they do great business but lately has slacked off. Please before I am forced to eat pizza at another joint correct the issues at the ELKINS STORE. Thank u for your time
Hello, I ordered some Food last night around 9PM from one of your locations in Hampton Virginia, and they charged my card and told me that they would be there in an hour. After 2 hours they never arrived, and my card was still charged. I called the location, and they told me that the driver said that they knocked, and no one answered the door. I called the location back around 9:45 this morning, and was told that they don’t deliver to that location after dark. If they couldn’t deliver to that location, why not just tell us that? Why did the driver have to lie and say that no one answered the door? In the end, all I really want Is my money back. My phone number is 757-779-0587
And my email address is email@example.com
Please get in contact with me immediately.
I love pizza hut! I get it often. I ordered carry out tonight (I order carry out as opposed to getting delivery so that my order doesn't sit in a warmer for an extended period of time and arrive on my doorstep barely warm and dry). When I arrived in store, I was "greeted" by a server from the back of the store. Angie. "I'll be with you in a minute," she said. A little curt, I remember thinking, but thought no more of it (until now). She approached the counter and asked me my name. At that moment, Angie's friendly manner and love of her job exuded from every fibre of her being. Actually, it didn't. That was sarcasm right there. Angie had just put two large pizza's and a dessert box in the warmer. I had ordered two large pizza's and a dessert, so suggested to her that they MAY be mine. Angie grabbed the two large pizza's and the desert box from the warmer, put them in front of me, rang me up, and slapped a receipt down in front of me to sign. Wow, I thought. Perhaps verbal communication, interspersed with occasional please's and thank you's are just not a requirement for the job anymore. I paid for the food and went home. When I got home, it became apparent that I didn't have my actual order at all. I returned to the store. As soon as I walked in the store with somebody else's order, Angie looked at me, and with the driest, sarcastic, smile on her face, LOUDLY proclaimed in front of three other customers "LOOKS LIKE THAT WASN'T YOUR ORDER AFTER ALL!!" Now, I and every other pizza hut server I've ever encountered before, my have been doing it all wrong up to this point, but so far as I was aware, it's NEVER been the customer's responsibility to open up boxes in store to check that they've been given the correct order. Now, I don't want Angie's TONE and her implication that the mix up was somehow MY FAULT (in front of other customers) to be lost on you. She was, quite simply, damn rude. No apology. No nothing. I was absolutely floored that a Pizza Hut server could be that rude and uncaring, and in front of so many other people! Angie handed me my food - the same dry, sarcastic smile etched on her face. I thanked her in as pleasant a manner as I was able to muster in the moment and walked out the door. Angie's apologies and good night wishes as I left were deafening by their absence. Needless to say, when I got home, the pizza tasted like it had been sitting in a warmer - barely warm and dry. Please understand. I'm not a serial complainer. The only other thing I can ever remember complaining about in writing before, was regarding a seat allocation at a concert venue that had me sat directly behind a portaloo - affording me exactly NO view of the band I had travelled three and a half hours to see. But, I digress. My point is, things have to be pretty damn bad, and I have to be pretty damn put out, to even bother with a written complaint. I simply feel that Pizza Hut need to be aware of the kind of people who are fronting their stores and tarnishing their usually very good customer service.
Every time I order from pizza there is always something wrong. Either they don’t put all my toppings or they don’t bring sauce that I have paid for it’s always been small mess ups, until today! Today I ordered and waited for over an hour when I finally received my pizza they were very cold and the crust was too hard to eat, we returned them tried to get a refund and was told they can’t refund all they could do was store credit, I don’t want anything else from this place, and we will not be ordering again.
first off I would like to say we do like your pizza, the food has never been the issue. On several times we have received poor service. Usually receiving the wrong order when delivered to our house. In Dec. we ordered our usual and they again sent the wrong pizza, which having to call and speak to the manager and then wait for another pizza to be delivered. The manager stated he would put a $10.00 credit on our account for future order. On Jan 19th we ordered, and again received the wrong order and did not receive the 10.00 credit as promised, and again having to call and talk to a manager which the first call after being put on hold for 5 min. I some how got disconnected, called back again and was put on hold for 15min. when the manager assured me he put in a refund for our 10.00 credit but have still not received it on my credit card. This will be the last time we order from Pizza Hut.
WE ordered extra cheese with only 3 topping. There was no extra cheese but extra charge!!! Some slices had only 2 sausage!!
1 onion! No mushrooms! The pizza was over cooked yet it came very quickly. I think they chose an already made pizze added nothing and rewarmed!!! So disappointed!
I pay the extra $2 for extra cheese on my pizzas and never get extra cheese. I get more cheese from Little Caesars. I bought 2 medium pizzas tonight both with extra cheese and they had the same amount as my 3rd pizza. It's really making me angry, I used to work at Pizza hut I know how important it is to cheat customers on toppings. I feel I want my money back for all the extra cheese orders I have made. I will call corporate.
On January 22 2018 at 21:34 I contacted the on duty manager (male) at Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990. I advised the manager that our deep dish pizza was not cooked thoroughly and both pizzas we're cold. The manager asked if we wanted them remade and I stated, yes. The manager then stated there would be two to three deliveries in front of us and the call ended. That call lasted 2 minutes and 23 seconds.
I then advised my wife what the manager had stated to me. My wife asked if I would just call back and see if we could get a credit. She was tired and just wanted to go to bed by this point. I called the same store at 21:37 and the phone was answered by a female. I explained the situation and advised her that I just spoke with the on duty manager. I asked if we could just get a credit instead of having the order remade and wait on it. I over heard the female ask the manager if a credit would be fine. I heard the manager state yes that it would be fine. The female returned to the phone and stated that he would add a credit to our account. I asked how I would redeem the credit and I was advised it would be under my phone number.
My wife decided tonight that she didn't feel like cooking so we agreed on using our credit from January 22nd 2019. My wife called the same Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990 at 17:35 on January 25th 2019. An employee by the name of Lindsey answered the phone. My wife explained that we had a credit for $28.29 that we would like to use. Lindsey stated that there was no credit under (417) 793-4422. Lindsey then asked the manager, a female, about the credit. The female manager then laughs where I can hear her and and says rudely there is no credit over and over. The manager then yells over the phone and says. "Do you know how many times I’ve heard that one!
My wife hung up in tears. We have been loyal customers of Pizza Hut for over 25 years. Our local Pizza Hut in Missouri knew us by name until we moved here to Pittsburg this past summer. We have never seen such disregard, rudness, and hatefulness torwards a customer, especially by someone who is suppose to be a manager. We do expect our credit to be placed on our account, I also hope my wife is afforded an apology as well. I'm not sure what the disconnect is with this female manager, but I hope she gets proper training moving forward. If she hates her job that much, I'm sure someone else would love the opportunity.
Michael & Ashley Wells
801 S Joplin St.
Pittsburg, KS 66762
Original order #: 3190122211531001432.
January 22, 2019
Create Your Own
280 cal/slice, 8 slices
Large Hand Tossed Pizza
Ham, Pineapple, Classic Sauce, 4 GarlcBB
Create Your Own
Large Original Pan® Pizza
EZ on Sc, Chicken, Black Olive, Classic Sauce, 4 GarlcBB
1020 cal/bottle, 1 bottle
900 cal/bottle, 1 bottle
Delivered to: 801 S Joplin St Apt A, PITTSBURG, KS 66762
Order Number : 3190122211531001432
I ordered a medium meats pizza with banana peppers and a half order of breadsticks for carryout. There were too much toppings on the pizza so the crust was still half dough and it was all concentrated in the middle of the pizza. The breadsticks were the only remotely good part about the order a bit flat but still good. The pizza though was disgusting as it was basically like taking a bite out of a chunk of meat and adding a gooey dough to it.
Pizza ordered for carry out 1/9/18.Picked up &left with my kids-I returned 10 minutes later &surprised not eaten. Knots dry & over cooked/burnt at spots. Pizza had dollaps of some sauce on crust-kids didn’t eat their crust and the whole Pizza should have been gone. They were unhappy with it & threw plates away with food on...not typical in my house of boys. Called Waunakee Pizza Hut &spoke to Joe Morgan. He told me to send pics to his personal email-I did & he replied that he would talk to general manager & get back to me. This was on 1/10/19. No response since.
I'm not one who complains matter of fact I feel its important to pass this along. On January 24 , 2019 at 18:15 hours I was picking up a order at 1358 Big Bend Square in the City of Twin Oaks, While checking out the gentleman had a issue with the register, he asked for assistance from a fellow worker (female) who proceeded to remedy the problem. While she attending to the issues I noticed the gentleman preparing pizza's while sweating and wiping his forehead, I noticed he was not wearing GLOVES placing his hands in the in the pepperoni cheese and other topping.
I've been a customer for many years at this location however i placed my last order their.
Rick Wilken , If you like I paid by credit card and feel free to verify
We have had terrible food the last 2 times we have ordered from Pizza Hut in Oakley, KS. January 14th my husband ordered sandwiches and I left work 20 minutes after he ordered them to pick them up (a 2-3 minute drive). I got there and one sandwich was not done yet. I was told the forgot to cook the bacon for on the sandwich. I waited 15 minutes and finally got our order. Got home, only to realize that my sandwich was a black forest ham and my husbands was a buffalo chicken, neither of which had bacon on them. The sandwiches were dried out and the worst sandwich I have ever gotten, only took a couple of bites and threw the rest away.
My son and grandkids came over last night and wanted pizza so my son ordered online at 6:23 and it would be ready in 15-20 minutes. I went to pizza hut at 6:40 and there were 2 others waiting for their pizza. One told me she had been waiting over 45 minutes the other had been there for 30 minutes (both had ordered ahead). There was one other couple sitting at a table and they said they had been there for a long time and still no food. I asked how long it would be for my pizza and no one could give me an answer. I finally did pay and they said, we added a discount ($3.71 off). They said I could have a complimentary salad. I went to the salad bar and the one bin of lettuce was brown and there wasn't more than a cup of lettuce in there. The other side had decent lettuce but no more than 2 cups in that bin. Most of the toppings and sides were over 1/2 to 3/4 gone. One of the worst salad bars I have ever seen.
The lady who had been there for 45 minutes finally got her pizza around 6:50. At 7:00 another family walked in and they had to ask for a table to be cleaned off for them (remember, there was only one other table occupied and there were 4 people working, 1 just standing around and she should have had the table clean already.) There was no food that came out of the oven for over 10 minutes. They finally brought out one sandwich for the dine in, but the other person at the table still did not have her food when I left, a good 6 -7 minutes after he had his sandwich! I finally got my pizza at around 7:07 and the other poor lady was still standing there and we overheard them say, we still need a large pepperoni and beef, and she told me that is what she had called in around 6:15, and she was still waiting. Got home and both of the pizzas were soaked in grease.
If i could rate it a negative 5 stars, I would do so.
We will not go back there for a very long time,if ever. We will instead order Pizza from Caseys.
You need to get good help in there or close the doors.
I ordered pizzas from the Boone Trail Fayetteville NC store last night. I ordered the 2 pizza special and it was to be delivered. I was told 30-45 minutes. I waited 59 minutes and called to check status just to be told they did not have a order for me. I asked to speak with a manager and spoke with manager Sam. She said the one that took my order thought I was just checking prices which is totally obscene. I have used this store many times and have only had one other issue in all my years ordering from them. I was so upset I hung up and called Domino's and ordered my dinner. This is totally unacceptable customer service so I guess Domino's will take your business from now on and I do intend on spreading the word on social media. I have had friends that have had similar complaints and said they are now using other restaurants as well. It should be a sign when you have to file complaints by email because you can't answer all the calls obviously. I have used Pizza Hut for over 30 years because you do have the best pizza but the customer service sucks in the past few years.
So basically it was a situation where there was a two hour wait for delivery and instead of the store telling me that, they kept putting me on hold for 30+ mins then would hang up. I would call back and they would hang up again. Then when I finally get a chance to talk to someone she’s very rude and very inconsiderate and tells me that it was a wait and I’m like I’ve called from three different numbers, they kept putting me on hold. I would start talking and they would cut me off and put me right on hold. It was disgusting and very bad for you guys business. I would never order from there again! That’s messed up!
I called your location on Valencia and country club in Tucson Arizona. I placed a order with Anthony he told me it was $52 and change it is 10:30pm he never told me how long so I assume 45 minutes at least. I waited and waited until 1 hour later no food. So I call them back this time spoke with Cathy who never acknowledged she was the manager I might add. I inquired about my order she then proceeds to tell me that you are suppose to pick it up! I said no I wanted my order at 10:30pm mind you delivered. She then gets into her role only after I ask to speak with the manager she acknowledges she is the manager. I never would have expected her to be after not helping solve the misunderstanding!!! By now it is 11:30 PM almost midnight! She was more focused on being s smart ass than being a helpful manager. Also when I did call back 1 hour later she told me that my order had just came up 5 minutes ago. I guess I was suppose to know that to since after all no times were discussed. I live very close to this store less than 5 minutes to be exact. When I wanted to know the general manager name she just said James. I said what's her first name she told me she is not allowed to give it out. What are a secret service joint now. I canceled my order now have to wait 2 days for a refund. Not happy at ALL!!!! I want to know why??? I then asked are the phone calls recorded because I wanted someone to review the conversation that took place she said no for HIPAA reasons. That's how confident Iam in what took place. I never experienced this before. My contact info is 520-296-9662
I would like to complain about a manger yelling at employee in front of everyone, including me the customer ! He was in the employees face , yelling at him , he sounded very threatening and hostile ! . All because the employee set a water bottle in the wrong the place . This is one of the most disrespectful things I have ever witnessed! The employee was in tears ! The name of the manger is JAY GOLDSTEIN ! This employee should not be working at your establishment! The store is located 5856 s Lowell blvd Littleton Colorado .
I ordered an 8 piece boneless Oder of wings and only got 5 when the order arrived. I called the store back to try and get my order fixed and they said they’d said it back out. After about 40 minutes they dropped an offset but left someone else’s wings and the driver ran off before I could say anything. Called the store back and management was extremely rude and not helpful at all. Told me to call back 2 hours later for a credit because she had other calls to take. Below is the wrong order I received the 2nd time
I ordered pizza hour ago, picked carry out by mistake , someone we don’t know picked up our pizza , Pizza Hut would not refund our money or replace pizza. When I called , all they did was argue with me . I gave up and ordered from dominoes , wouldn’t trust pizza from Pizza Hut now anyway !!!
NO COMPLAINT, just want to let you dunces know, that i walked into pizza hut, at west lawn pennsylvania, to order 3 large pizza, she was telling me, that a lot of people order the deep pan, so said is it $7.99 , like the large is, she said there pizza is $11.00, i said on the computer, it says $7..99 for a large, she said, if you order on line, so i left the store and order across the street, at dominoes, so your loss, is their gain, isn't that great, since you don't know how to train these young stupid kids you hire, isn't that great, they gained , and you loss, see they accept money, to them its all the same, hope i made your day, maybe you should fire your area bosses, since they must not be able to train new employees right, also , last summer you had a guy , that knew what he was doing, good for you , did you fired that guy, since he isn't there, lol,
Last nite I purchased a dinner box to my surprise the pizza was the worst I ever had...it was extremely spicy and salty...the bread sticks were over done and hard..My family loves Pizza Hut but after this experience don't know if we'll ever go again...I tried to call the store he wanted the food back..but we ate the pizza only and drank lots of water....I feel that the person incharge just didn't care...Thank you for your time and help with this matter...Peter
I ordered a pizza tonight. I live about 5 minutes away from the Pizza store in Lake Wylie, SC. I ordered a medium pizza with beef, peppers and onions with a thin crust. It came barely warm, hardly any toppings and the crust was so hard it crunched with each bite. I love PIzza Hut pizza and usually it meets all expectations. Thought you needed to know. I am going to try to attach some pictures so you can see for yourself. Thank you for your time.
1/17/2019 I have been waiting over two hours for a pizza and it is still not here! Just so frustrating order at 730 and it’s almost 10pm
I ordered 2 pizza's from Pizza Hut on Live Oak in Arcadia, CA in late October. My order was for hand tossed crust. When I got them home the crust was thin as paper and was literally dripping with grease. Took them back and was told they could remake them or give me a credit for the $13.58 on a future order. As my guest were hungry, I made up a quick meal and then took the pizza's back so I told the cashier to just put a credit on my account. I have been ill and then the holidays came so I did not have a chance to go back to Pizza Hut until earlier this week. I was told by a VERY RUDE young lady at the counter that I should have come back THE NEXT DAY or within a week for my credit pizza. At the time I took back the pizza's there was NO mention that I had a time limit on my re-order ! I am a 70 year old senior citizen on Social Security and do not appreciate some young rude kid speaking to me in the manner she did nor do I have extra funds to throw away on bad food. I have been a customer of this Pizza Hut for many years and this is the first time I have received such horrible food and the lack of respect I received. I am demanding either full credit for the $13.58 I paid or a check for same amount as reimbursement. You have no right to steal money from your customers or subject them to incredibly rude, disrespectful employees.
Pizza and wings took 1.75 hours suppose to be 60 min. Pizza cold. Wings cold. Complete waste of money. Your 10.00 off survey does not work. Rating is 0
I order a pizza on 1/16/19 and they stated that I did not answser but I have a copy of the website and tracking screen showed it out still being made and I spoke with a Marrisa and she said the driver knocked and called but I did not receive a call and the tracking showed that it was in process being made. I am requesting a refund. I just want to make sure my account is credited back this amount. I didnot get the pizza and she said that it will be an additional charge if I had to reorder.
On Saturday 12th, I placed a delivery order for two pizza's. One pizza was pepperoni and banana peppers and the other pizza was thin crust chicken and sausage cut party style.. I received my order and the second pizza was wrong. I received hand tossed chicken and sausage cut regular. I sent the pizza back with the delivery man with $20. I called in and explained to the caller my order was wrong and I was able to replace my order. As the caller was hanging up I over heard them say, "You an idiot Hoe." I called back and spoke with the same person who took my order and asked them who was they talking to, they said you really want me to answer that? I said yes,, they said You and hung up the telephone. I called back and spoke with the Manager and explained the situation. He was only concerned about if I wanted to replace the order or want a refund. The service I received was unprofessional and I would not order from the Pizza Hut on 10th Arlington.
Dear Sir / Madam,
I am writing to you to raise an issue about: Restaurants
The issue that I have experienced was: We order a pizza at 12:49PM from this store and the pizza didn't arrive to our office until 3:10PM. I contacted the manager who told me that some drivers didn't arrive so we just have to deal with it. He said his name is Nono. I am sure he was not being honest. I would like a refund back for the cold pizza that I received. I would also like for someone to call me regarding this matter. We constantly have problems with this place even though they are less than 2 miles away from our office.
It occurred on: 14/01/2019
Refund me my money and apologize.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Restaurant name and location Beltsville, MD
ordered pizza from store # 002600 Bentonville, AR Walton Blvd. Pizza was over 30 mins late, ice cold. Spoke with manager on duty who did not give a damn that the food was no good. I paid with a credit card and the manager pretended that he did not know how to refund me my money so I had to drive to the store to get my receipt as proof of return of funds. I still am not sure if my did go back on my card I guess I will have to monitor my account.
This is my 3rd time ordering from this store and there is always a problem with help. No one in the store no one to deliver and cold foods. Managers with bad attitudes and poor customer service. I will never order from any Pizza Hut again and i will definely file a complaint with the BBB about Pizza Hut in generall I feel this entire francise should be eliminated form the planet.
I remember when pizza hut was the number one pizza chain in america now your just a second rate knock off of poor pizza service and foods. Shame on you not caring about the customer. Good luck in the future keeping stores open even Little Ceaser has you beat.
My pizza was cold and also paid for jalapeño peppers on my pizza and it wasn’t added.
Pizza ordered at 6:34PM on Saturday January 12th and we received an email stating that the order would be delivered by 7:20. I called at 8:35PM and the excuse was given that we were new customer and the order needed to be verified prior to it being filled. We were not contacted and the store had already proceeded with placing the charge on my credit card. The person I spoke with said she did what the computer told her to do.
I will never buy another item from your company and at this rate you will end up on the same list as Sears.....
See attached email.
Ordered pizza dinner box, comes with pizza, cheese sticks at upgrade and cinnamon sticks. Ordered other stuff too. Received everything except pizza from dinner box. Was charged almost $70 for 4 things off 5$ deals, apple pies $5, and $5 cookie and the box . I would NEVER order cheese sticks and cinnamon sticks ever ever without the pizza. I put gas because it’s a good deal. 2 different stores said they didn’t send me pizza. Well somebody did!!!!!! A manger then yells at me on the phone. I yell at him, screenshot all my info and they refuse to send me the pizza or do anything about it. He hung up on me on the phone. I’m probably the most loyal customer in my area and they had the audacity to treat me that way when I’ve spent well over a grand on pizza from them. Fuck Pizza Hut
Had a terrible experience with my online order which was placed on Sunday, 1/6/2019. I placed an online order for 2 medium pizzas and 2 orders of chicken wings at 4:05 pm and was promised a pick up time at 4:50 pm. When I entered the store, I was told by the manager named "Rambo"( it was probably a made up name)that my order wouldn't be ready for another hour, atleast and there were many people ahead of me. I was livid because we had people at our home watching the football game and they were hungry. I went back to the store at 6:05 pm and waited on a long line. When I got to the counter I was told by the manager that my order was cancelled. I would never cancel my order and was " fuming". The manager had 2 pizzas ready but they were burnt to a crisp and was told that the store ran out of chicken wings. The manager wasn't respectful and treated me poorly. People waiting on line was told the same thing... a long wait ahead of them. I regularly ordered from this Pizza Hut location and this has been the worst experience ever.
I only ordered 1 pizza and got charged for 2. I called the store and the manager was very rude and said it was my fault. This isn't the first time either it's every time I've ordered from the location in New Haven, Indiana.
I ordered a pizza over the phone personal pan meat lover's add Banana peppers. I was quoted a price of Approximately 4.82. I stated that a meat lover's always has cost me 5 dollars and some change, was he sure that it was a meat lover's, he said yes twice. I get to the store wait 10minutes in line, get the pizza and it's wrong, plain pizza. They tell me the delivery driver took the order and did i want them to remake it. Yes i say . They ask did i want to pay for it now. By all means my time it unimportant, the only thing that matters is that i pay for the pizza. So the manager is watching all this, she doesn't say anything but at the last minute she makes sure I'm charged the right price. No statement about the order being wrong, no statement about Inconveniencing me, no comp for the mistake even after I told the order taker that it couldn't have been right, now she wants to make sure I'm charged correctly. I have bad experiences this was the worst. Pizza Hut ,Carrollton Avenue, New Orleans
I placed an order at my local Pizza Hut (1 mile down the road in New Martinsville WV) at 7pm. They told me it would be 15-20mins. An hour and 15mins later it finally shows. No big deal.. until I realize they didn’t even bring me all I paid for. So I call the store and after it ringing for the first 5mins I’m transferred to the call center. I explain the situation and he transfer me to the store. Exactly 6 mins later they finally answer at the store and the lady says “let me put you on hold for a manager. 4mins go by (I have screened shots of each occasion) the manager gets on and I explain. After telling me I was lying about how long I was on hold, and telling me I never ordered ranch, The only solution she could give me was that when the driver gets back she can have her run it up. I asked if it would be another hour? She said well i don’t know what time it will be she’s out on a run.
I hope you can understand my frustration and complete horror by the disrespect and lack of management skills. I deal with the public in hospitality everyday. I couldn’t Imagine EVER treating or speaking to my guest as such.. and not offering a better solution is just ridiculous.
I was staying in a motel in Marlin, Tx and call the Pizza Hut store there for delivery and was informed they do not deliver. After looking at their website it shows they offer delivery until 10pm, the person who answered the phone said they just don’t deliver. I asked “if the drivers were off or what the deal was because the website says delivery until 10pm.” Again the person said they just don’t deliver. Why advertise delivery on the website if they are not going to honor what the website says? Seems like false advertisement to me! Their website should be changed or they should start delivering. Thank You
My husband and I decided we wanted a pizza and we wanted a dine in restaurant where we could sit and enjoy our meal instead of getting a to go pizza and taking it home. There are not many dine in pizza restaurants in our area but we knew that there was a Pizza Hut in Reidsville, NC. We had not been to it in quite a while and decided we would go. We arrived shortly before 5:00 pm on a Tuesday evening January 8th. We ordered a large thin crust pizza with peperoni, mushrooms and beef toppings. The pizza was brought to our table and we started to enjoy our meal. It turns out that the pizza was horrible. The crust tasted like dried cardboard. The beef topping was extremely hard and dry like it was over cooked and the sauce was very lacking. My husband said that if he held up a piece it was so thin he could almost read through it. Needless to say we were not pleased. As I mentioned it had been quite a while since we had been there, but I can tell you that we probably will not go there again. Thank you for giving us the opportunity to voice our displeasure.
I travelled about 18 miles from my house to order pizza at the new Pizza Hut in Willingboro New Jersey I had already made my order online and which I had to wait an additional 25 minutes for my order after my email stated that my order was completed when I received my order my pizza was cold I asked for garlic parmesan boneless wings my boneless wings were nothing but chicken nuggets that we were not created and saw that all there was a little tiny bit of sauce when I spoke to the woman in charge she acted like she had a attitude this store this store is very unprofessional and very very very very sloppy and messy the food was horrible and after I had drove so far and waited and promise to my children that they were getting Pizza Hut I then had to turn around and my car and return my items this service was very poor I recommend better management and I am a very dissatisfied customer there was Pizza Huts in Mount Holly and the town in which I live which closed down and they never had this type of problem I actually enjoyed Pizza Hut pizza but they ruined this visit and I will never attend this Pizza Hut restaurant again
My husband and I wanted to set down and enjoy a pizza rather than taking one home. We don't have many dine in pizza restaurants in our area but knew that there was a Pizza Hut in Reidsville NC. It had been quite a while since we had been to this location but decided to go. We arrived around 5:00 pm on Tuesday, Jan. 8th. We ordered a large, thin crust pizza with pepperoni, mushrooms and hamburger. The pizza was horrible. It was very bland tasting. The crust was like very thin cardboard. The hamburger was very hard almost like it was over cooked and the sauce was very skimpy. My husband said that if he held it up he could almost read through it. We don't think that we will be visiting Pizza Hut again in a very long, long time if ever. Wanted to let you know of our very unfortunate experience.
I had gone to Pizzahut yesterday, in a hurry ordered a chicken pizza with black olive. The manager assisted me name Maraina. I asked for the online large special which I was prepared to order online , she told their wasn't a need she could assist me.i told her word to be true. When I got the pizza it was a black olive pizza with bits and pieces of chicken, very little sauce, very little cheese if any, I have always concerned Pizzahut to be a place where I could get a decent pizza from, but after this experience I beg the differ. I am complaining because I feel cheap out of the ingredients and the respect as customer, should feel as a paragon. You spent your money for goods and should receive good products. I am among furlough employee, surely I deserve better service than this. I could count the pieces of chicken on one hand on a large pizza, some slices wasn't any. The crust was thin I asked for a hand tossed. I am very displeased with order. Phone 901 846 7821, Name is Carolyn Graham, Amount of pizza 7.99 plus tax.
U wait all the time for your order to get here than when it do it’s burned u call store she make u wait 30 more minutes don’t give nothing for inconvenience just say o we gonna have to pick up old pizza
Went to Pizza Hut in Nevada at 7 pm. And they had put away the salad bar. We left. They said they was slow so they just put it away even though they are open till 11. Waisted our trip.
I am the most loyal Pizza Hut fan I know and I can honestly say in the past 2 years I have been extremely disappointed in the way your brand has gone down. I have received several pizzas that were burnt to where there is no cheese left on the pizza and it’s been delivered to my house like that. The same exact thing happen to me when I did carry out! The pizza was so burnt and it took for me to say something for them to say “oh yea that does look bad” yet they were the one to put the pizza in the box so I know they saw it! I have had all these issues at one particular Pizza Hut store. It’s the store that is located in Baltimore, MD @ 2303 Dogwood road. I know this store very well cause my mother has lived in this area for over 30 years but also cause I this Pizza Hut was my first place of employment! The staff over the years have been great! I remember the manager when I worked there and his name was Damon! It was all about the customer and they came first! I learned a lot from him and I felt he held the Pizza Hut brand in very high regard. I don’t see that anymore at this location. Well on Sunday January 6, 2019 @ 6:28pm I ordered my family’s Sunday dinner at my favorite place to eat... Pizza Hut! I went in the app on my phone like I usually do more then twice a month and placed my order online. I decided to pick it up and pay when I went to pick it up due to the several issues I have had in the past with this location. The email I received said my order would be ready for me at 6:50pm so I arrived at the store at 6:53pm. I waited my turn in the carry out line and when it was my turn I told the young lady my name. She advised me that my order wasn’t ready yet and it would take a few minutes. I said ok and took a seat in the waiting area. While i was waiting i watched the workers as they laughed, joked and talked about what happen on television the night before and who was sleeping with who and saw NO ONE working! Well as I’m sure you guessed that few minutes turned into 7:25pm when I had to go back up to the young lady and ask her was my order ready yet. She explained that everything was ready except one thing and that would take about 2 more minutes. At this point I am starting to get upset because it had been exactly 1 hour and 2 minutes since I ordered my food and it’s still not ready. So I asked the young lady why was it taking so long because I ordered my food over a hour ago and she replied “I don’t know”.
Me knowing the Pizza Hut standards and core values, I know that answer is unacceptable! So I say ok and sit back down and wait about 5 minutes when my name is called. She tells me my order is complete and she tells me my total. I say to her “Do I get a discount or something taken off of my total since I have been waiting over 40 mins over the time that I was told my food would be ready?” As I was saying this statement I look down and I don’t see my side salad that I ordered. She looks down at my food then looks at my receipt and looks at the food again. Then she turns around to the two workers making the pizzas and asked them “where is the salad for this order”. They both reply “We didn’t make a salad” and continue during what they were doing. So the young lady goes and talks to her manager. She comes back and says to me that “We are making your salad now. Then she gives me a new total and I realize the new total is $5’s cheaper. I asked what kind of discount is that and she replies “We took the salad off of the order”. I said “wow, that’s it?” She just looks at me and then calls her manager over. She explains to her manager what my issue is and I chime in and say “I feel I should get more off my bill then just the cheapest item that I have. At this time it is 7:40pm and my order is still not complete! The manager says to me “If I take anything else off I would have to change everything your ordered to full price first and then discount it from that total. I told her that didn’t make sense and I also know that the information she gave me wasn’t true. I explained to the manager that what she just said didn’t make any sense and it wouldn’t be discounted if she did that. She replied “It’s cheaper for you to just pay the total as is then for me to do all that anyway”. Totally disregarding the fact that I ordered my food over a hour ago and that even after a hour and 14 minutes of waiting my order was still not done! I said wow, so it’s nothing else you can do?” She replied no, that’s all I got. I was so disgusted with the lack of responsibility for not having my order ready and lack of caring that my time was being wasted. I looked at her and said “I don’t want it” and walked out of the store. I decided to write this email because I loved your pizza for years. I have had birthday parties at Pizza Hut. My kids have had their birthday parties at Pizza Hut. When I walked out empty handed after waiting a hour and 22 minutes I told myself that I would never eat Pizza Hut again due to all these negative experiences! When I worked for Pizza I remember the training class out Columbia, MD and I learned so much about customer service and how to deal with certain things and situations that I honestly still use in my life today. I don’t see that in anymore at Pizza Hut. I have no hope for your brand nowadays. From the people you hire and the way that they don’t care about the product, how it looks and how long it takes to be made! The employees at Dogwood Pizza Hut could careless about anything but a paycheck! No pride is given to keeping the great legacy of Pizza Hut going and it’s sad! I won’t be giving Pizza Hut ANYMORE of my hard earned money!
On Dec 27th, i paid a visit to the Pizza Hut store on E. Tamiami Trail in East Naples Florida at 12:51PM. Unit 002264
It was the worst experience I have ever had in a pizza restaurant. I should have paid a visit to the buffet area
before paying for the lunch buffet. I paid for the meal and then went to the buffet to have my meal. The food looked absolutely
terrible. There were four trays in the bufffet area consisting of dried out pieces of pizza that looked like they were there for
many hours. The trays were mostly empty. The sauce container was virtually empty and the ladel to spoon out the sauce
was covered in sauce droppings from being handled by several people. When the servers were asked when they were
going to replenish the pizza, they said they were busy filling orders and it would take a while. In the meantime, several
customers came into the resataurant looking to have lunch and saw that the buffet was almost empty and rather disgusting looking and laughed and left. I paid $7.40 for the "lunch" and left after seeing that there was no movement to replenish the pizza after a period of time.
I have never taken the time to write a note to a company regarding the appearance of the food but I feel that I threw away money
intended for lunch.
I am requesting a refund of the $7.40. I do not feel animosity towards other Pizza Hut restaurants at this time. But I feel that my feelings are
justified. It was just a bad situation. By the way I have my receipt for this "lunch" expense.
I ordered 4 pizzas and they were all bad. 3 of them didn't have the flavor on the crust, as I ordered. I didn't get a thin crust as ordered and I couldn't tell the difference between the hand tossed crust from the pan crust that I ordered. This location has been getting worse every time I order, but they are the closest location. The pizzas were lacking in flavor and toppings. I ordered on line and waited the 20 minutes before going to pick up the pizzas and had to still wait for the breadsticks. The store address is 15327 W 67th St Shawnee, KS 66217
First off, it took almost 2 hours for delivery, not hot and order was wrong. On my order requested extra sauce, well, ny pizza was dry,no sauce at all, and in the comments specified extra sauce. The Pizza Hut at 9631
Mansfield Rd, is unprofessional and terrible. They will no longer be getting my business.
I ordered a Pizza with mushroom and pepperoni. When I got there, there was only one topping on the pizza. They asked if I could wait for 10 minutes. I waited and when I got the pizza home there was only pepperoni. I called to complain about no mushrooms and he hung up on me. No wonder that place isn’t busy anymore.
Ordered pizza’s at 3:30 pm to be delivered at 5 pm. At 5:30 pm I called the location to complain about my order being 30 min late and the first person was unprofessional by asking in a smart tone “so what do you what me to do about it” I asking for the manager and was put on hold for about 30 sec then was hung up on. Called back and talked to the manager and was told the food was on it’s was and I was credited $5, and as of this moment of writing this complaint my food is 45 min late. I’m a big fan of Pizza Hut since it came to Birmingham, Alabama to the exclusion of all other pizza companies. This has been by far the worst experience, but it will not be my last with your company, just wanted to vent my flustration. Please contact me at the above email address if needed. Thankyou for your time.
I was a loyal , and I mean very loyal Pizza Hut customer , but Pizza Hut , especially Pizza Hut in Stanley NC has really deteriorated in Wuality , and Customer Service . Even Little Cesar’s , and Dominos , two that I used to never buy my pizzas from have improved their quality , and are much better than Pixza Hut , as well as Papa Jpihns . My wife and I just watched a Pixza Hut commercial . I turned to her and stated , ya know their pizzas look nothing like that anymore . They really scrimp on the toppings , and quality . She agreed whole heartedly . Just telling you why your business is going to shit , compared to what it used to be . If you want any further advise . Please feel free to contact me at7046850578.
We're going to discuss last night's disaster in my neighborhood with a simple call to Pizza hut on West Broadway. I am a loyal citizen who is currently disgusted with my pizza hut for telling me that they don't deliver in/at my address at the present if 1814 Bolling Ave 40210, I use to drive for pizza hut in 1998 back where I lived Columbia, Ky.
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