Pizza Hut Complaints Continued... (Page 10)1096+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
I ordered two large pizzas online, and a wing meal. I ordered one with Italian sausage and pepperoni. The other with chicken and fresh spinach. I opened the boxes of pizzas to find that the Italian sausage and pepperoni pizza was burnt. I opened the other pizza and it was missing the fresh spinach. The breaded wings were hard to bite through My order didn't arrive on time thirty minutes late. I am very disappointed and will not order from the location on Cullen ever again. Poor service.
I placed an online order to the Pizza Hut on Market Street in Long Beach California. The time of delivery would be 30 minutes...Approximately 10 minutes later, I jumped in the shower and proceeded to get ready for work knowing I would have enough time before my order would arrive. I was left a message on my phone saying that if I didn't return their phone call in 5 minutes they would cancel my order,which they did. The manager was rude and told me I could reorder but I would have to wait another 30 to 45 minutes. What's the point of ordering online if you get a phone call back?
I ordered 2 pizzas by phone at 2 pm. They told me it would be 45 minutes. At 3pm, no pizza. I called back and they told me the driver was out and had 3 deliveries before mine and it should be coming. At 3:30 the store called and told me they do not deliver to our area. I told her that we always have our pizzas delivered from there and have never had a problem before. I live 10 minutes from the store. She said I would have to wait for the driver to return with my pizzas and see what he wanted to do.
Does she think I would want a pizza that has been out in the car for almost 2 hours?? She asked me if I wanted to cancel my order. Well of course if it can't be deivered and it is old now. What was the driver going to do change his mind and deliver it. I am confused over this delivery thing. When they have always delivered and if not anymore they should have said so when I called. Supper ruined!!!
The cashier at the desk at the Cleburne, Texas store was rude from the very beginning. When I asked for Parmesan and red pepper, she clicked her tongue and sighed. Then she only gave me one cup of Parmesan cheese and a couple single servings of red pepper. I asked her if I could have some more Parmesan, two dipper pizzas was a lot of pizza. She replied "well that's a lot of Parmesan" then walked off. She said her name was Stacy when I asked.
I ordered a pizza from the Pizza Hut store located on 15th street in Tuscaloosa, AL. I was never contacted about my order, and I waited over an hour. I decided to call in and check on the order, and the associate placed me on hold never to return. This is my second time not getting an order and I wonder if management is aware of the careless acts? Young kids are usually running the place, but are they doing a good job? If they don't like to make money they should close the store.
My family and I visited your store in Erie Pa on Buffalo rd tonight for a birthday dinner. As we were at the register paying our bill, we hear someone screaming from the back of the restaurant. They were screaming somebody better answer the f*ing phone or else. I was stunned to be hearing that while in line with my three children.
When I asked the young gentleman cashing me out who or what that was, he looked at me and said I am sorry sir that is just our general manager. So disappointed to be a witness to this, and I will assure you we will not be visiting your establishment anymore. My children nor I needed to here that and the employees should not be talked to like that. Just felt that someone should know
We ordered a large supreme pizza, barbecued wings with waffle fries, bread sticks and garlic butter sauce. When the order arrived, there was no garlic butter sauce, and no waffle fries. We called the Pizza Hut where the order was placed and told them of the shortages and they told us they would have a driver deliver what was short. the garlic butter sauce, and the waffle fries. They sent old cold waffle fries.
My order came to just over $40. For that price they need to get the order correct. I've never complained about a food order before, and felt this could not be over looked.
Last nite I ordered the new big dipper pizza for me and my 4 kids. It did not feed us all, did not get sauces shown, same as cheese when I said make sure not too. The website would not take the special so I got charged more and no free soda. We order every Wednesday and multiple times a month, 3 to 4 pizza each time. Every time I order here the cheese is put on blotchy and does not cover all the pizza, sometimes to greasy makes everyone sick. Also time before this the pizza was burnt and missing a topping, sent a new one out and still burnt. If I could I would eat pizza every day, my kids are obsessed. So i would like to get 4 pizzas no cost plus it delivered and the 2 littler or two for not being able to get my soda and extra charged. Every thing you look about pizza hut or talk to people its rated very bad. Its my fav but its getting bad. I need to make my children happy and they love pizza special hearing the pizza man is coming so please make this right. Maybe one dessert with all this since there are 4 kids. Also every time I get extra cheese only for my pizza and it never is.
We ordered pizzas and hot wings online on April 19 from the store on West Main Street in Livingston, Tennessee. We have ordered before and have been pleased with the orders. We got this home and the pizza, which was vegetable had scarcely enough bell peppers and onions. . . The wings were ordered with no sauce and came drenched in a hot sauce that we could not eat. I would have told the store, but I somehow deleted the form that wanted to know if everything was satisfactory.
After entering Pizza Hut in Nettleham road, Lincoln with our three hungry children for dinner. We were not welcomed nor acknowledged by any staff at all, then one of the staff finally came over and offered us a table but because we needed a high chair said we'd have to wait a little longer. After a further twenty minute wait, more customers came in who also required a high chair was offered a table before us. Once I made the staff aware we were first and had been waiting a while. She rudely replied that we had a further wait as she was busy setting the table for the other customers. By this time my children were very upset after a 30 minute wait, so we left to leave without dinner. We are extremely disappointed as we have used Pizza Hut for our family dinners out for many years.
I called at 9:45am in the morning. I told them I needed 15 hand-tossed large pizzas for 2pm for a party at our Elementary School. I was told to call back at 11:00am as they didn't take orders until then. So, I called back at 11 and was told that they cannot do that many pizzas by 2pm. She said there are area schools, churches etc... We are a small community. There is nothing going on at any of the churches and very doubtful much is going on at the schools. She couldn't name one single event that she was talking about. We have never had to give 24 hours notice for 15 large pizzas. She told me I had to. So, I called Beaumont Pizza Hut. They agreed that was ridiculous. What if 5 people call in 3 larges each? If I had time, I would do that. She also gave me a quote "school discount" which is the online price with a coupon. That is not a discount. Very rude and seemed like she just didn't want to do the work to fill our order. We have never had that experience before.
When I walked into Pizza Hut, the male manager was sitting on the counter with his cell phone in hand. After noticing we had come in, he barked to his female cashier that "she had customers". Okay...we thought maybe it had been a slow night and maybe she was slacking off...but then we heard him ask another employee to do something when in fact it was obvious she was in the middle of another task. It just occurred to me that he could have been helping these girls instead of telling them to do things, so he could sit in a bin and do whatever on his phone...these girls still remained polite and happy to complete our order. I wasn't able to get this manager's name, but I'm sure I cannot be the only customer to say something about his behavior...not professional, not a place I would come back to in the future. People make the place. You should know who is representing your brand...in my experience the more they suck up..the less they do!!!
My girlfriend's ex ordered Pizza to be delivered for their kids. When it got here, we opened it seeing it had been almost dropped by the driver, or when they put it in the box. The initial delivery time was 45 minutes to an hour. We called back to complain and the General Manager said they could re-make it it'll take 45 minutes to an hour. I asked if we could get a credit for the pizza and we'll keep the pizza. This was the agreement, when we went to get a slice, there was a hair on the pizza slice. I called back and was asked if I could hold, I said I needed to speak to a manager. I spoke to the Assistant Manager and he said it'll take 45 minutes to an hour to get a new pizza to us, bare in mind they're about 8 minutes away. I said no I needed one in 15-30 minutes, he said it'll be the same time frame, 45 to an hour. I asked to speak to the General Manager - Beatrice, she said the same thing that the Assistant Manager said.
I asked for the district's number, and got a voicemail. I decided to take the pizza down there. When I got there, I told the CSR that I wanted the pizza re-made and explained what happened. The pizza was taken to the GM - Beatrice, and she came to tell me that my girlfriend's ex had said he didn't want the pizza remade. I said okay, and left the store calling my girlfriend to confirm. She said that wasn't true, I was the only person that had called the Pizza Hut. I returned to explain the situation, and I asked if the money was going to be returned. She said it would, and I asked if we would still have the credit for the pizza as well, and she said that my girlfriend's ex said not to put it on the account. I knew it was a lie, and I said to her I spoke to her, she kept questioning me, asked for his full name, and I gave it to her. She continued to contest me, and I said I wouldn't deal with her anymore, I was going to speak to district.
I was upset at her poor customer service skills, and her stand offish attitude. I called my girlfriend to explain what happened, and she said that her ex called the Pizza Hut. The General Manager - Beatrice said that I was threatening, making a scene and if I had gone back in she would call the cops on me. It was discussed between the GM and my girlfriend's ex that the pizza would be delivered. They arrived 45 minutes after that, knocked on the door, when we went to get the keys they left (30 seconds).
-I was far from being disrespectful to the General Manager, I was not threatening nor used vulgarity
-It's $2 to make a large pep pizza
-My complaint had no priority as the normal delivery time was 45 to an hour, and we were told we'd still have to endure that same wait.
-There was a hair in our pizza
-Our pizza was sloppy
-I gave them plenty of chances to fix it
I'll definitely never go back, and I'm definitely going to pursue an official complaint, as well as maybe one with the BBB.
To say this experience was ludicrous isn't even coming close.
My wife myself and my 23 year old grandson went to the Pizza Hut in liberty ky today thursday 4/16/2015 at about 5:45. We ordered appetizer wings a salad for 1 and 2 large pizzas.The service was very good as usual, but in the other dining room there was a childrens party. We could not believe the screamimg running and seemed to be awful behaivor. We ate 2 slices of pizza and one salad talked to our server about the 150 decebel noise. We were told that the manager was not there. We paid our 50plus dollar bill and got boxes to bring the food home. I am 64 and my wife is 70. My 23 year old grandson could not hear any of our conversation over the screaming. Should not a adult have been present? We are both retired and on social security. Fifty dollars for dinner is hard to afford as it is, could we have a little consideration for us too? If as a adult I was making I tenth of that noise I would have been asked to leave. How can I or others that I KNOW go back to eat and have this happen again?
We live in Suffolk Va 23435. I was tickled to death when a Pizza Hut delivery and take-out come to our area so we could get delivery to our home. I love Pizza Hut pizza's better then Papa Johns or Domino's. Domino's was the only one that delivered to our area. My first order from the new Pizza Hut on Bridge Rd Suffolk Va came on time and was right. From then on it was a disaster. Couple of times they couldn't find us, but also didn't call to get exact directions. I think because it's not run very well that they get a big turn over of delivery drivers. So, with that said, I decided to start calling in the order and going and picking it up. I called in my order Friday evening April 10th 2015 and got there to pick it up and it was made incorrectly. I call in the order instead of doing it online because my husband likes different things on his pizza then I do and he can't eat the cheese.
I called in my order and specifically told the order taker that it has to be definitely NO cheese on one half and when I got there it had cheese all over so I had no choice but to wait for them to cook another. Another lady come in right after me who had made an order and it wasn't even in the computer and she had a confirming email on her phone that the order was made. I've had enough of these problems. I will just have to call in my order to a location further away that I hadn't had problems with and drive to get it cause that location doesn't deliver here. This new location has truely got a lot of problems and is very much a disappointment to a Pizza Hut Lover.
I was placing order online using my code from the survey $10 off when i spend $20. it take my code so i called pizza hut in galloway NJ 08205. The guy told to place my order and they gonna take care of it when i get there so i did. When i got there the lady told me can't use the code co'z my order is on the deal sale.I was trying to cancel she said i can't and she was rude. When i got home and ready to eat my pizza i was very very disappointed. The pizza wasn't even slice and its sticking on the box and its falling apart. I had a feeling that they might mess up my pizza co'z of the argument that we had. I used to love this place and i switch to papa johns, but they close. So! I went back to pizza hut, NOW! I think I'm done, this is not the first time it happened to me at this place. Im going to try dominos pizza
Well, I ordered my kids a stuffed crust pepperoni pizza (their favorite) and it was HORRIBLE!!!. There were hardly any pepperoni or cheese on the pizza, just the bread for the most part. Then the man said that I had 15 minutes before they closed and that might be the reason why it was awful: cause they were rushing. Well, the pizza was horrible....soggy, half done, and only 10 pepperoni's on the entire pizza! I am never going to Pizza Hut again! They have lost my business. I will be going to Dominoes instead! At least their pizzas never come out soggy.
I ordered the garlic parmesan chicken like I always do and two large pizzas from Claremont ave Pizza Hut in ashland, Ohio. When it got here it was dry and over cooked with no sauce. I called for reorder and when the order came I have them the old order and proceeded to kitchen to eat. When I opened the box it was almost full of sauce. Drenched. So much it soaked through the box and those are very thick boxes. I felt this was unnecessary as I only wanted a good dinner as I had always received in the past. I wish I could attach a photo of the box. I gave up cause each time I tried a piece I would choke on the sauce. This was not an accident someone had to purposely pout that much sauce in the box. I will not order from Pizza Hut again. Can't rust someone that allows crew to do that with food. Manager should have checked it before it left to be delivered since it was a reorder.
I was sitting facing the back where the pizzas are made. The manager who had long hair in a pony tail went back there, stuck his finger in his ear, then touched the food in the containers where the food is kept. When confronted, he apologized and did not deny this. If the manager does things like this what do you think the other staff members are doing.
Almost every time I order from store #026596 (Blue Diamond Location), they have managed to screw up the order or once delivered it 30 minutes past the 1:20 they said it would be here because the driver got lost. Tonight was the final straw as we waited 45 + minutes only to have the wrong pizza delivered. I had ordered a large cheese with half cheese, the other half with extra black olives and extra mushrooms. The pizza was half black olives and half pineapple. They did offer to make a new one but it was already 8 pm. I chose to have a credit for next time. I feel at this point a credit isn't enough as I have had continuous problems with my orders from this location. I shouldn't have to go through this every time I order. I have decided that I will order one last time to get my credit but from now on I will order from a different pizza company. I am tired with Pizza Hut screwing things up but only willing to provide a credit - they should do more for the customer who waits for their delivery only to get the wrong order.
Was calling to make a order did not have the exact number for the address. One of the employees was still taking my order. So after the supervisor Patty got on the phone with an unpleasant attitude and was cutting me off during the conversation. She also did not want to progress my order even though i was going to call right back with the right number for the address. Patty needs to learn how to courteous and respectful towards the customer.
We ordered 2 pizzas online with specific instructions. Even delivery specifications were noted due to our neighborhood. . Despite our online attempts to ensure that the driver didn't go to the wrong house or the pizza maker prepare our order incorrectly, our pizzas were not edible. . I received a call from the driver asking me to open the door bc he was at my home, which he was not. . After redirecting him, pizzas arrived. . We had teenagers over and after the 1st bites, each one put the pizza down and couldn't eat them bc the wrong drizzle sauce was put on it. . We ordered balsamic vinegrette and got buffalo. . After calling and asking what happened the employee who answered explained by my description that the wrong sauce Was used. . Then I am placed on hold only to be scolded by the manager who argues with what I am telling her. . She said that I was wrong and she knew that for a fact bc she personally prepared the pizzas herself. . She was rude and increased her volume as I tried to explain that I could take a picture and send it to her that the sauce was indeed buffalo. . She hesitantly said she would send another pizza but had to send the other pizza back. . I had no problem sending the pizza back and explained that it had extra cheese on it from our home to try to make it edible and jokingly asked her if we could have extra cheese since I used ALl of mine. She again raised her voice to speak over me and rudely cut me off at any attempt to speak at all. . When I raised my voice back, she rudely told me that I would have to eat the damn pizza bc she was not going to send another. . I called back to ask if I understood it that we would not receive a new pizza and she rudely said no we would not get a replacement pizza and that I could call corporate if I wanted to . . So after discussing this with my family and friends, I called back to get her name and she immediately gets on the phone and asked me if I was the one who keeps calling. . I told her yes and tod her I wanted her name. . She told me her name, wouldn't give me the number, and told me that if I called back, that she would call the police. So here I am, sending this lengthy complaint to hopefully encourage pizza hut in warner Robins on Watson Blvd to hire someone who is empathetic and actually concerned about the products being prepared and sold to customers. After all, we are the ones who put the numbers in her paycheck. . Managers name was "carshinka byrd" according to the woman who fought with me over the inedible pizza that was never replaced. . Please make it a priority to have this store replace my order from that evening. . A personal apology from Ms Byrd would be extremely appreciated as she embarrassed our family while hosting guests. I will never forget that evening but I love pizza hut more than any other store and would like to continue to enjoy it.
I placed an order today at 7:04 online and it is now 8:08 and my order is still not complete. I have been waiting on my wings all this time. My total says $20.54. But the manager on duty tried to charge us $30+ dollars. After we checked our wings while there 2 of our boxes only had 5 wings. Then the manager said sorry but you will have to wait if you want the rest. I said sir just give us some type of discount so we can leave and he said no. I order from pizza hutt every week. And this is not how a loyal customer should be treated.
First our waitress poured all of our drinks down one of the girls backs and all over her child. She constantly came to our table. Good service is great when you need it like a refill but every 5 mins isn't necessary. She also constantly kept taking plates off of our table with our food still on it! She was horrid. The food was good and fresh but the servers def need some training. This was in Jackson, Ohio and the servers name was Tia.
My order was delivered to another address. I was on hold for 7 minutes. The manager finally got on the line and tried to convince me that I signed for my order. Needless to say I didnt! I paid online. The driver told 2 different stories where my order was delivered. There was a gentleman by the name of Joseph who signed. That was not me. Rudely I was told we technically don't deliver there at night.... So I don't know what to do ma'am. After 17 min going back and fourth my food was delivered with no receipt, no refund offered, or coupon. I will not be ordering from Pizza Hut buechel bypass Louisville ky again!!
Went to the Pizza Hut in Dahlonega GA today for lunch. They only had one waitress and she couldn't get everone watied on. Keeping in mind that me and my group only had one hour for lunch. I finally went up to the register and asked for a salad plate so that I could at least eat something for lunch. She finally got our order and whe it arrived at our table the order was wrong. We had ordered a large pizza -1/2 cheese and 1/2 veggie. It was all veggie. My grandchildren will only eat cheese. They also made us pay in FULL for the order even though it was wrong. Won't be visting there for a VERY long time!
When I walked in it took 5 minutes before anyone acknowledged me there were multiple people working in the front the woman who helped had a nasty attitude no greeting rang me up and handed me my pizza I told her I had wings with my order and her response was I don't know when she is the one who rung me up and gave me my receipt which had my order of wings on it when my wings were given to me there was no thank you and I placed this order on my phone at 3:43 pm and got to the store at 4:13 pm and didn't leave the store until 4:25 there was no one in there but me this is not the first time this location has left me unsatisfied they need a course on good customer service this is why I choose to drive to a farther location instead of this one
I went to pizza Hut brown bridge rd. Gainesville ,Georgia, I placed the order (2 large) and I handed $100 bill , that is what I have at the time, the girl she took the order refuse to accept the money even befor she touch it, she said we do not accept $100 bill. the lady manager was standing next her, and they asked me to go and get change from somewhere else. IT WAS 6PM ON FRIDAY BEFOR EASTER. 6PM they must have change for $100. 6pm on Friday the customer fighting the traffic to buy pizza. $100 is an American money issued by the American government to be spend in usa. I am wondering what the law can say about it?
I ordered 3 different pizza's and 2 family size breadsticks, order of garlic bread with cheese and chocolate dunkers with cheese sauce, and marinara sauce. Got all of it the small taco pizza didn't have hand tossed, it was thin the manager said they couldn't hand toss with a small, started to eat it and there was a black hair in it. and all three of the pizza's were cold. as well as the bread sticks, garlic bread with cheese, and the sauces were cold. Called the manager again and she said she needed the taco pizza back, and the ticket number is 00110 on 4/3/15 at 7:00 pm. This is the second time they screwed my order up, and not tell me the order is more than I was told on the phone and I spent 42.79 on this and I want you to know that this pizza hut is just right down the street from where I live so I don't understand why it was cold. The girl who took the order was new and she should have had help with it from the managers, since there are more than 1 managers there tonight. try 3 and they still screwed my order up. Cause they only put one double order of bread sticks on the receipt so please get some new managers!
we tried to use a sorry code for delivery and was told rather rudely it wasn't worth the delivery drivers time for £5. We wanted to order the spring Easter deal which is £15 - the £10 sorry code which left us £5 to pay. We was also told it was a minium payment of £10.99 for deliver which technically we was willing to spend. Iam rather confused ??? We ended up ordering elsewhere. We order from pizza hut at least Afew times a month .. I don't understand the confusion???
first I would like to say we have had negative experiences with the Capital Mall Pizza Hut in Jefferson City MO in the past but yesterday was the icing on the cake. My husband all them at 3:53 and ordered a large thin super supreme with extra cheese. They gave him the total and said it would be ready in 20 minutes. He phones me to go by after work and pick it up. I get there and the manager is at the register. I told him the name and what I was picking up and he said he didn't have any order for that. After giving him my name my husbands name both phones numbers he still says he has nothing. Not to mention he is rude and short. He didn't seem to care one way or the other to help us out or anything. Didn't apologize offer a discount nothing. I said never mind I don't have time to wait. My husband calls back and talks to a woman there and she says she is sorry and agreed he must have called considering he knows the exact total, they offer to deliver it. Again we are on a time frame here. He gives her our address and they said they would have it there in 15 min. 25 mins later she calls back and says out computer messed up can I get your address again. It will be another 10 mins. He said no. we don't have time for all this. this will be be LAST time we EVER eat at pizza hut. There are way to may pizza places in Jefferson City to put up with this crap. I seriously have no idea how this place stays open if they treat all their customers this way and that manager needs an attitude adjustment. If he hates being so bad then maybe he needs a new line of work. I'm not expecting a reply. I'm sure you all don't care is why you want this emailed and won't talk on the phone about complaints.
This is my second time calling the Pizza Hut in the batesburg area at 30 minutes before closing and them telling me there wing machine is broken down and cleaned really I was once a shift manager and thirty minutes before closing is a no no .
I placed my order online like always 3/31/2015 7:48 p.m. Ticket#00164. Okay when the driver got to my house she didn't have the whole order. She had to go back and get the 2-liter Dr.Pepper. Ok so while she was gone getting that I opened up The waffle fries they had been cooked so hard you could not even bite them. So then I checked my Cinn Sticks nothing was wrong with it. the pizza had been over cooked it was so hard it didn't make any sense. So when the driver came back I asked her to look at the pizza and the fries. She said she would tell her manger, I told her better yet here take this back to pizza hut with you my husband said no it was not here falut so I gave her the box of waffle fries and said make sure you show your manger and tell her about our pizza too. She said she was sorry someone would call me I never heared from anyone. When I called up there I didn't get a answer and I waited and called later still no answer. You would think they would fix the order or give me my money back call and apologize I got nothing and I am very upset that nothing was ever done about it
I wanted fo reward the a team of ladies I work with for a great job they did in our department store in Louisville Kentucky. i order three large pan pizzas from the Pizza Hut on shebyville Rd near St Matthew Mall. First the who delivered the pizza was rushing me and when I checked the pizzas they were not pan they were thin crust the topping were wrong. I call and spoke with the manager he said he gave me the thin crust because they ran out of pan.He didn't even call to ask If It would be ok. I order pizza all the time from the Preston Hwy location and Its great. I was very disappointed.
I ordered a large pizza with two toppings. The pizza had very little topping. I showed the pizza to lady at the window and her reply was that was the proper amount. I looked at the add on the box and it had a lot more topping. I told the lady that she had just lost a customer. This bate and switch is clearly poor business and problably against the law.
I ordered a carryout order for 24 wings and received 16. Also ordered a Pepsi that was supposed to be in the bag uugh. I will never use pizza Hut again. This was order that was placed to the on perkins in Stillwater Oklahoma.
I have made a home delivery order at 8.15 p.m. today i.e. 31st March 2015 at Hyderabad Sindh Pakistan it is already 9.45 p,m, and pizza delivery is not received and my kids are drowse to sleep as they have to School in early morning. Please make it possible to send us pizza before my little kids sleeps hungry. Thanks
I sent a email before to pizza hut guess it went to wrong place back on 2/27/15 I ordered pizza ticket 144 unit 004287 went to your call center ordered a med extra. Extra sauce guess what no sauce pluce it was 1hr late I don't know what is happened to ya but I am going to buy from the store t then I can blame myself hope one day you can get back the way us use to be
I had ordered two pizzas for pickup, and they were terrible. The order had been placed at the Wilmington, DE location (302-998-8859) on 3/29/15 (ticket# 48) for my wife and I. She even said, "This is the worst Pizza Hut pizza I ever had", which is really revealing as she worked for your company before for 12 months. I went out of my way to select Pizza Hut and , unfortunately, we received a product that was virtually inedible; we forced down two slices apiece as hunger got the best of us. In the future, I will not purchase your product and will, instead, "go out of my way" to choose a competitor.
We ordered the pretzel stuffed pizza with medium hot wings. The pizza was delivered late. The cheese inside the crust was solid (not melted), the bottom of the pizza was soggy ( like it was raw). The wings were cold! Very disappointed! This was from the Atwater, Ca Pizza Hut!
I placed an ordered at 6:48pm. I didn't receive my order until 8:30pm. My wings were greasy and the pizza was cold. I called several times and they hung up in my face. This ridiculous and my family wasn't satisfied. My order was over $30 and it was horrible. AMERICUS, GA location has pitiful customer service.
I ordered a personal pan pizza in Brownsville , TN on Thursday evening to be picked up at 6:20. They were not busy and only had 2 tables to serve. I stood there for 10 minutes looking at my little pizza sitting on the counter waiting for me to take it out. I finally asked someone from the kitchen to please hand it to me so I could go. It took longer for them to give it to me than it did for them to make it. Never again. I asked for red pepper flakes and did not get them either.
Went to pizza hut Covent garden which had gone so update your web then walked to strand pizza hut and was closed So not got our pizza had to go elsewhere Not hapoy
This complaint is to Pine Ridge SD Pizza Hut We have been calling for 30 minutes! They finally answered and told me they are not taking orders for 30 minutes! Last time we called in a order we went to pick it up some ladies were outside smoking in the back and no one to help us then they didn't have our order ready! This place needs a new manager!
The wife and I decided to book a table for 7 of us at the above Pizza Hut restaurant as we were having friends that were visiting us in Telford for the first time. The table was booked for 7:45pm and when we arrived we were made to wait 25 minutes before we were seated which was some what surprising to say the least as there were only a handful of people in the restaurant. We were eventually shown to our table which in fact could barely seat seven of us and which was cramped when we sat down and I new that once our food and plates came along we would not have much room whatsoever, we were seated in a booth type seating, all seven of us!!! I kindly requested the staff members if we could move to somewhere with more room and I was abruptly told that there was no other room in the restaurant???? I was shocked to hear this as the whole restaurant was virtually empty apart from one other occupied table with four customers - whom in fact - over heard our conversation with raised eyebrows!! Anyway, this is not the main reason for my compliant.
The same male staff member came back to our table after a further 20 minutes to take our order, 20 minutes!! (Bare in mind only two tables occupied in the whole restaurant) he then plonked down salad bowls on our table which had NO cutlery and which we requested and then eventually had to get ourselves from other tables!! Once we all got our salad from the salad bar to nibble on we were abruptly told that we are only allowed 4 salad bowls and that his Manager had just pointed this out. We were actually eating from the salad bowls at this time which the staff member provided for us in the first place!!!!! When our pizzas arrived they were just about warm and in fact once of them, the margareta was stone cold!!! The plates that were provided, 4 of which were not clean and also wet!
To be perfectly honest with you if I had not been with my visitors I would have walked out well before I even placed any orders with your restaurant. The whole situation was embarrassing for my wife and myself in front of the friends we were entertaining that evening and not to mention the fact that the staff were very abrupt with their customer service and the way we were spoken too. I also blame the Management that didn't even bother to address the situation. I was told that this restaurant was under new management. What a pity if that's the way this restaurant is now under!! Can I also point out that when our bill came through - we were charged for the 3 extra salad bowls (that we weren't told about in the first place!) and I also want to mention that the glasses were also filthy at the refillable drinks machine area too.
Rather than making a scene I decided to pay the Bill and not have any further embarrassment, but, it will probably be the last time I visit this restaurant under this management!! What is going on Pizza Hut?? Recently there has been chains of other restaurants opened in this area like Zizzis, Nandos, Pizza Express, Franky & Bennys etc and with all the competition around - it's no wonder that the whole restaurant at Pizza Hut was nearly empty and if this is the way customers are treated is it any wonder???
This order was awesome got stuffed crust meatball pizza n apple sweet and was great but last time i ordered i got a pizza with the sauce and seasoning and it was first time i tried it and seemed just regular so i called and asked for manager and seemed i didnt get the sauce n seasoning on the pizza cause i couldnt reconizr it and when manager answered the phone she was like oh its on there i know it cause i put it on there well after this order second time trying i realized it def wasnt on it i dont want amything but if you can look up my last order to 106 jersey dr apt 7 russell swart who ever managed that day you may want let them know not lie that something was made right when it wasnt i work pizza and i realize customer complaints can be annoying but i was going send whole order back just the pizza actually just to get it right for i could try it way its suppose be cause heard how good it was and i will admit getting it this time was awesome one best pizzas id ever have thank you for that
I visited the pizza hut in Eaton, Ohio with my son. First off there was only about 3 tables of people, but still waited 10 min for a waitress. I ordered a stuff crust pizza with sausage and boneless wings with buffalo sauce. The wings came out first there was only sauce on about half of them and was not fresh at all. Then the pizza came out, when the waitress set it down there was literally puddles of grease on it(which I don't mind a little grease) when I said something to the waitress in her exact words she said"When I get something greasy I get it off with a paper towel." Then I should of just sent it back, but I'm not like that. Me and my son ate 1 piece apiece and couldn't eat anymore. I'm a single dad so needless to say I eat pizza hut once a week in my town of Greenville, Ohio and it is always great. To put it lightly if there was a negative star rating I would give it to this store.
Horrible service from manager Blanca off of Orchard Road in Aurora IL She was rude and mean. She should not be a manager or a counter person with such a horrible attitude. She did not wan t to correct my order that was wrong.
I had a really bad experience, first of all the staff needs to be more friendly, they need to learn how to explain the menu to people who doesn't speak english and lower them selfs to a child who its trying to order a pizza. Really bad service!
We called & ordered 2 large stuff crust pizzas & they were suppose to put garlic butter on the crust it was the worst pizzas we have had in a very long time. They did not put anything on the crust,we were 25 miles from that pizza hut otherwise we would of taken them back. They did not have hardly any toppings on them & the crust was like card board.
Submitted a order for pickup. Waited an hour past the time the order was said to be ready.
We ordered 1 Large, Thin Crust Bacon and Pineapple with Extra Bacon and Extra Pineapple. 1 Large Thin Crust Supreme. These were ordered from the store in West Columbia Texas @ 625pm and picked up @ 700pm. When the we started to eat the pizza the Pineapple was so Bitter you couldn\\\'t eat the pizza so we decided to eat the Supreme instead. When we took several slices of pizza from the box it had Two pieces of hair cooked into the pizza. I called that Stupid Pizza Hotline you people ignorantly started and I was told that there was No direct number to the store and when they Tried to call the store so i could speak to a Manager, the employees at that store conveniently Didnt answer.
So, I had to speak to a Customer Service Manager by the name of Michael, who was of NO Help at all. He did NOT ask what was wrong with the pizza. He didn\\\'t even care that we found HAIR in the pizza. He asked if he could have the store make more pizzas and I explained to him that tomorrow would be good cuz it took us 35 min to get there and 35 min to get back and it wasn\\\'t worth the drive to go back tonight. He then offered to give us a credit. With 3 pizzas we paid $42. He Said that he could only give us $25 credit for the pizza and that was All he could give us. My daughter\\\'s ordered pizza from the Same store in West Columbia Texas and when they went in to get their pizzas, that were Already done and waiting, they were made to Wait 10 min before someone came to the front, the kid putting together the pizzas was Not wearing a uniform, no apron, no Gloves, and nothing protecting his hair from falling into the food.
She also said that the blond woman working there was treating the pizza maker Really Bad, ignored them, and was then Rude to them when they finally got her attention to give them their pizzas. Pizza Hut has become a Real Crappy business over the years and these incidents shows that Pizza Hut is only getting Worse instead of Better. I would Greatly Appreciate someone contacting me back so that these Issues can be Resolved.
Pizza was cold and hard and was post to be 2 cheese stuffed crust supremes and wasn't and. They wouldn't. Do nothing bout it when I called back I would lime my pizzas replaced.
I called the Pizza Hut line to place an order. I placed the order and requested that the special garlic sauce not be spread on the crust. The call taker assured me that the garlic sauce was only used on request. I attempted to explain to the call taker that this particiualr location puts it on all pizzas. The call taker abruptly gave me my total and time for pick up and hung up on me. Of course when I arrived to pick up the pizza, it had the garlic sauce on the crust. Guess I can't blame the location but the call taker was very rude and not customer friendly. No pizza for me.
They delivered the pizza to the wrong address three times. Finally, they realized there are no stores that will deliver to my address. Not the brightest company.
I recently ordered 3 large pizza's from the Scottsburg Indiana Pizza Hut. When I placed my order I was very adamant about extra sauce, But when I received my pizza's they had no sauce! I called to complain, and the manager was very polite and replaced the pizza's, But when I got my replacement pizza, again NO SAUCE even though I specifically asked for EXTRA SAUCE. The replacement pizza's not only had no sauce, but the toppings were skimp and center loaded.I was a manager for Pizza Hut for 6 years, and I would have never let product like that leave my store, and I will never be back to this store again. I guess Papa Johns will be our new pizza place, and we eat pizza at least once a week.
Found out today that Pizza Hut is going to discontinue their eat in restaurants and go to drive in and take out only. No wonder they are charging their customers such high prices. I won't bother taking advantage of their new set up. Plenty of other pizza places in town. I don't have to bother with them. Corporate has their ideas where the sun does not shine.
My family and I dined in your Pizza Hut on Mt. Herman Rd, Salisbury, MD, and we were ALL highly disappointed. We entered the establishment on today, Thursday, March 12, 2015 at approximately, 6:50 p.m. When we entered the place of business, the main door was propped wide open and there were several customers in line to pick up their pizza. To the register, was a gentlemen named Larry, who displayed a very nonchalant disposition. When we were finally seated, I asked the server if someone would "tidy up" the salad bar because it was a mess. Once we received our drinks, I went to the bar again and it was still a mess. I then asked Larry, if someone would tidy up the salad bar. He looked at me and didn't say a word.
Nevertheless, the salad bar was not maintained and I was told that the bar could not be "turned over" because they would be "taking it down at 7:30 (mind you I had already been there by 7 p.m.). When I placed my ordered I asked for extra cheese on my 2 pizzas and it was not included. We only received our initial beverages and never did see our waitress again. The server, Jessica was the only server trying to provide orders to several customers in a hectic environment. This establishment was not well maintained, unorganized and chaotic. The customer service was very poor. As a Government Employee, I was very dissatisfied with this establishment and would not recommend any of my colleagues to visit this Pizza Hut. I was so frustrated that I contacted your corporate office and spoke with "Zack" to voice my complaint. He did give me an incident number which is 0100791922. Therefore, I will be eager in hearing back from someone who really cares about the customer relations and satisfaction of this establishment as it relates to the quality assurance of this facility.
I placed a order at 7:46 the order was said to arrive at 8:46. I called at 8:50 to see if it had left yet and they told me that the driver had not come back yet. I called at 9:22 and they said the drive had just got back and was leaving with the order. Then I called back at 9:33 and they said he had already left. I asked to speak with the manager and the lady on the other end said that she was busy. She said that my order would be free due to the terrible service and long wait. Eventually I end up driving to the pizza hut and when I arrived they said that my order had been cancelled because they did not have any meatballs to make the pizza with. They also said that they tried to call me and tell me that they where out of meatballs but I never received a call from them, neither did they tell me during the times that I called to check on my order the service was TERRIBLE. I never received my food and now me and my two year old daughter are eating grilled cheese and noodles good job Pizza Hut.
Store #023623 - paid $18.28 for a large pizza and i never had a pizza that was. this bad.it was so salty and greasy and the box weighed as much as the pizza. I asked for thin slice with extra sauce and extra cheese as well pepperoni and green peppers. It taste so bad that we could not eat it. It was less than a quarter inch thick. I have eaten at Pizza Hut for years and never was served food this bad -- at Pizza Hut and/or anyplace. I feel that I should be reimbursed for this bad experience. Maybe you send somebody to check it out. I was the only customer there. That isn't saying much for someone who has that franchise. That looks bad for Pizza Huts reputation. Other Pizza Huts that I have been too, I have always been satisfied with the food and service. This was the first time that I have been at this Pizza Hut and the last time. The location is Rock Creek Shopping Center in Rockville, MD.
Just ordered 3 five dollar pizzas over phone. Moorooka qld store. Was so noisy could hardly hear or understand person on phone. When pizza was collected charged 23.65. First pizza ordered was five dollar meat pizza on pick up had turned into BBQ meat lovers at 10.95.... 5 dollar ham had turned into ham and pineapple 7.95 and pepperoni was 4.95 as all 3 should have been. Second time they have pulled this so were very clear about 3 five dollar pizzas....daughter who wanted ham is allergic to pineapple....... Disgusting service when picking up.. Should have apologised and given order customer wanted instead od charging extra and not giving what was wanted. NEVER again.
Well me and the wife went in to Princeton In. To pizza hut very bad don't know how they stay in business. You pay for a buffet and they don't put any pizza out there. They had one pizza to much money for that . Never go back again I hope they go belly up.
I ALWAYS ask for extra sauce but never get. Tonight I have almost no sauce at all. My money is always good so my pizza should be good also.
I ordered a pizza on line i got charged 31.38 never got pizza and bread sticks order # a027119x81t2353 how do i get a refund i will never order from Pizza Hut again i even called and the lady said it was scheduled for delivery at 1:07am now we are starving and will have to find a burger joint thanks a lot Pizza Hut i have to go out on the road with all the rodeo drunks .
I ordered two pizza at630 didn't get it until820 That was bad enough then it was cold ordered thin pepperoni with rxtra extra sauce gess what there was no sauce it was like cheese toast the other was abeef an mushroom it was also cold igot one bite of sauce your cooks need to read an learn to make the pizza to order!
I ordered the boneless honey bbq wings. I like the flavor, but the pieces have progressively been getting smaller. And the fact that they charge $.75 for a single dipping sauce is terrible. For the price you should get at least 1 free sauce.
On Thursday, February 26, 2015 I visited the Pizza Hut in Baton Rouge, LA located at 2906 Government St. I came to pick up an order I called in 20 minutes prior. Upon arrival, I noticed my name on the screen with a status "Ready" next to my name. I gave the cashier my name and she pulled up the order and I paid. I waited for the cashier to retrieve my pizza. Upon return, she said it wasn't ready. I told her the screen indicated it was ready. She said "it's almost ready." I waited. Then I waited some more. People were coming in, ordering, and leaving with their food all while I was waiting. The cashier was back in the kitchen preparing hot wings and there were four people waiting in line. When she finally returned, I asked if she could check on my order.
She said she was about to find out. Nothing. Finally, after waiting 30 minutes, the manager came to the front. She gave me a ticket which indicated the sale had been voided. I presumed she was giving me a refund for the trouble. Nope. I said, so, I'm not getting a pizza today? She looked at the cashier and said "you told me he wanted a refund!" (I never requested a refund). Feeling frustrated by the incompetence of this location I left and reordered at a different pizza company. There was a least one other gentlemen who did request a refund while I was there. I like Pizza Hut pizza but the mental and emotional cost of getting one is too much.
On Feb. 23,2015 I took my family to the local pizza hut located in paoli indiana. I place a dine in order starting with 2 orders of breadsticks the first order was brought right out they was hard and cold. You could definitely tell not fresh at all. The second order took several minutes to arrive to which was hot . We then finished our breadsticks and sat waiting for pizza over 20 minutes or longer. Watching others come in to dine finally our pizza arrived to our disappointment . I had order a half pepperoni/ half supreme large pan pizza. I was beyond disappointed the pizza was barely warm the pan itself you could touch it with your hand without being burnt. It was barely brown on the bottom. The supreme side of the pizza didnt have a single pepperoni on the pizza was over killed with sausage and raw vegetables. I have never paid 34.65 for a dinner so piteful in having. I left without barely eating and would not recommend this resturant to anyone. I was beyond upset with the lack of caring the manager showed and give us in the complaint i had with the barely cooked messed up pizza. :(
Server was very RUDE to me and a another customer in line. Had been to this store many times and this was the first time I was treated poorly. Even though there was a kids party going on was no reason not to be greeted when at the counter to pick up a on line order. I spent 40 years in retail management and if I had a employee like it would have been her last day of employment store #024643 Server Melissa
We go to rhlinder once every two months and we always stopped at that pizza hut we walked in six of us there wasn't any one in there. So we were happy we will get good service well let me tell you we didn't get any service at first we had to wait at least a good five min. so we were just about to leave then someone finally gave us a table like I said no one was in there. We sat down and said we were going to have the salad bar. So we went up to it there wasn't anything on it so we started to get are salads the waitress said she would be right back with are silver wear. Never and I mean never came back so I went up to the counter and said can we please get some forks or something to eat with.
She said you will have to wait nothing is clean right now. How can you not have anything clean for god sakes its lunch time and no one is in here.So we waited 10 more min and are salads wee getting soaked with salad dressing.Than on top of that there was no pizza ready to eat.The restaurant was a mess the employees were talking way to kmuch to each other to care about the people that were in the store. I guess we are going to have to find somewhere else to go.Sence no one cares there.Very disappointed. we would of liked to go in there on Monday the23rd but I don't think we will This is not the first time it happened and it probley wont be the last.
The Virginia MN store. I would not recommend this restaurant to anyone had a bad experience a few months ago and went back last night no change in the condition of how dirty the store is bathroom the floor grout has dirt filled in with dirt you can kick it loose with your shoe pee stains all over. In dining room by the heating and air vents on the white cling you can see black stuff and dust hanging from popcorn ceiling. They really need to redo everything at this place staff and all.
From when we got there it took 15 min to get something to drink 30 min for Bread sticks 45 min for only 1 of our pizzas 20 min later someone came out and asked is we were still wanting our other pizzas they could box them up when done it 20 minutes more for us to get the rest of order. There was only 5 other tables with people we had the biggest table of 5 People. The sad part the phone only rang one time the 2:45 we were there. 2 hr after we got home 4 out of 5 of us got sick bad sick stomach and diarrhea.
On February 20, 2013 at 6:45 i place a order with pizza hut (which i paid wit my cc) at the 7996 Miramar Pkwy
Miramarâ Floridaâ 33023 after waiting 1 hour n half I decided to call Pizza Hut to inquire about my order which than i was told that the driver tried calling (which i have ordered from that located Multiple times) that he tried calling me n was Unsuccessful which i Received no call from the driver nor the Location informing me that these attempts were made after asking to speak to a Manager i was told that the wait was going to be a Addition 45 to hour wait wit no Sympathy or a knowledge of my bad Experience
I eat Pizza hut almost 3 times a week because they deliver to my job. this has been the worse experience that i have ever had the food was cold and wasnt fresh... the estimated wait time time was supposed to be 30 minutes and to arrive at 3:52 and the food arrived at 3:37 and i place the order at about 3:22 meaning the food was already done and they just decided to get it to me. I did not like that and i do not appreciate that at all
Today my 67 year old mom went to get our family dinner from Pizza Hut in Mauston, WI. Our first mistake!!! Like so many times before nothing but disappointment. She ordered wings, Alfredo, Stuffed crust pizza, and bread sticks to go. They said it would be ready in 25 min. My mother left and went to do some shopping. She came back in 20 min. and yes she waited and waited and waited. When they finally came over they said they forgot the wings. She said forget them and went to the car. When she got to the car she noticed no Alfredo.
So she went back in and they blamed her saying she didnât order it. So now she orders it and yes she waits and waits and waits. Now our pizza has grease forming on the top and the food is cold. She gets the food home and the Alfredo is is cold in the middle. I call the manager and he to blames it mostly on my mom and then tries to humor me with a free order of wings. What a disgrace, they disrespected my mother, and then my intelligence.
With the economy being this hard you would think they would work harder to keep customers not drive them away. I hope this manager gets taught what it takes to make a good manager and no its not to insult the customers...
To whom it may concern: On Friday Jan 18, 2013 we ordered 2 large pan pizzas and chicken wings online for delivery. Our order came to $33.24 and I entered my visa card number for payment. When the driver arrived, he said he had forgotten the credit card slip for me to sign and that I'd have to pay cash. So we paid cash. The next morning, Saturday Jan 19, 2013 I called my bank and found out my credit card was still charged $33.24. I called pizza hut and asked to speak to the manager. He didn't give his name, just said he was the manager. I explained what had happened and that he may want to see if this driver was pocketing the cash. He said, no the driver had told him about what happened.
He then went on to Tell me that I needed to bring in a bank statement showing I was indeed charged along with my I.D. and credit card. I work every day except Sunday and am unable to just run to the bank to get a statement. I can wait til I get a statement in the mail, but my question is this: why, if the manager knew what happened do I have to do all this running around? Shouldn't they be able to tell at closing when they do a deposit that they were over in their totals? The pizza hut we ordered from is on Sunny Lane in Del City, Oklahoma. We live on Askew Dr in Midwest City. I'd appreciate you looking into this and letting me know why I have to jump through hoops to get my money back.
Dear Pizza Hut. I'm writing you today because of the local Pizza Hut in my area. It seems like every time I call in an order they seem to make up excuses for delevery time so I won't try and place order but I do anyways they always tell me "it's gonna be like an hour or two before my order will leave. My pizza always end up wrong or when I order a lovers pizza there isn't anything lovers about "hardly any topping" and the dine inn service it bad cause no one ever wants to want on us Pizza Hut is my favorite pizza I don't wanna stop eating it just wish the service was better.
On March 22, 2013 my wife ordered a pizza from the Pizza Hut at 1965 Coliseum Blvd Montgomery Alabama at 6:30 p.m. The Pizza was a store credit because the week before the pizza we order and picked up was terrible, cold and was not able to eat it. When we arrived at the store I went inside and told the cashier why I was there. She said in a mean voice, " a store credit" I said " Yes " itwas becuase ya'll messed up our pizza so bad last week the manager gave us a store credit and my wife called ahead talked to the manager and he made sure all was ok. The cashier chose to be rude in front of customers that were in line and standing around so I didn't hesitate to tell her how sorry the servcie was and that she needed to check with her manager. She just walked off.
When she came back I told her the name and she looked around then started waiting on other customers. I asked her again about the order she replied it's coming! I stood inside for over an hour and others there to was there for a long time and I could hear them complaining so we all talked about the terrible way things were at the Piza Hut. One family of eight had waited hours at a table for their to be completed and finally went to the counter told them they were leaving and only paying for two drinks since no one was concerned about serving them.
After I was there over an hour or more I asked about my pizza the server kept saying three minutes, then about 25 min's later I asked again she said three min's. My wife said for us to just leave so I asked to see a manager. It took awhile for them to get one because all the cooks were in the back talking and laughing and not cooking. This type of service is uncalled for and we will not go back and I will report this to the local newspaper section that talks about local places to eat.
We called in our order for some boneless wings tonight and was told they would be ready in 20 minutes. I arrived at store 30 minutes later and still had to wait 40 minutes on my food. When I finally asked for my money back, the lady at the front laughed and told me that my food was ready. As cold as the wings were, I can only assume they had been sitting there for at least 20 minutes. The store was filthy and the staff was very unprofessional. Most of them were either standing around talking on their personsl cell phones or leaning up against the walls. (Guess this is why my food sat for so long). And while they were all doing nothing, the store phone was ringing off the hook. The floor looked like it had not been swept in months and the tables had not been wiped down. It was disgusting!! I will not be back.
My husband and I went to Pizza Hut in Chippewa, Pa. we noticed a long wait in the line for window service . But we were seated inside immediately. We placed and order for 2 personal size pizzas , 2 drinks and breadsticks. We recieved our drinks immediately . We noticed no one had any food infront of them. We waited and I finished my soda . About 40 minutes later, I noticed an older lady and man who came in after us left, the people outside were leaving the outside window without their order. Our waiter never came back to refill our sodas or to bring our breadsticks. Finally a waitress who was waiting on another table came and refilled our drinks. We waited another 15 minutes and finally our breadsticks came with no explantion, just I am so sorry. We ate our breadsticks and about 30 minutes later still no pizza, so we went up to the register and paid for our breadsticks and sodas, never an apology, or an explanation. The waiter said I can give your pizza for you to go, I said no thank you. I am sure they lost alot of business tonight. I think someone better see whats up there. My husband and I ended up at Wendys and the little girl apologized because I waited about 3 minutes for a burger and I said believe me this is nothing. I told her what happened and another server over heard me and said another women came in there and said she had a 2 hour wait !!! I love pizza hut , but I will never go in there again. I definetly know it is courteous for the manager to come out and go table to table to explain the wait or apologize, he never came out. I seen alot of very disappointed consumers there.
On Dec. 10, 2013 my stusents were on an outing. Pizza Hut was where we called earlier and placed the order for our students. When we got there I waited at least 10 minutes for service. Along came two of my students wanting to place an order for carry out. I told them to wait because ai had not given my order so tha I could eat from the salad bar. The supervisor proceeded to take their order. I told her that I had been waiting a while and that the students already had food at the table. She ignored me. Therefore I asked another employee to take my order. She told both employees not to because she was going to take it when she finished. I told her that because of her rudness, she could not wait on me.
She was adamant about not havcing anyone take my order. I am a diabetic. I left and went elsewhere to eat. I am asking that thhis supervisor be reprimanded and if possib le suspended for a few days. I also demand an apology from her. This incident took place around 12:40 p.m. at the pizza hut on the waterfront in ST. Thomas, USVI I am consulting an attorney.
I went to Pizza Hut located at 1420 NE Evangeline Thruway at about 2:30 PM on 12/15/12. My grandson ordered the meal which included a personal Pizza Hut pan pizza, 3 breadsticks and a drink. When his order came out, there were no breadsticks. He asked the server (a black male) when he would be bringing his breadsticks.
The server told him that meal did not come with breadsticks, so I asked to see a menu. Sure enough, breadsticks were part of the meal. Server had gone back behind counter to ring up an order, so I went to counter and pointed out order and that breadsticks were part of it.
A Pizza Hut co-worker of his (black female) asked him why he had warmed breadsticks. His reply: "I'm go'in tell ya'. He went to her, leaned in close, and told her something which I could not hear, but I can imagine. Anyway, we finished our meal and I went to the counter to get a to go box and to also collect the breadsticks which he had never brought.
After he gave me the to go box, I still had to ask for the breadsticks to be boxed also. We were the only customers, so it's not like it just "slipp-ed his mind". I found the food to be of poor quality and the staff to be rude.
Not a Pizza Hut location I will visit again. I will also recommend that friends avoid going there.
My wife ordered a pizza online at the Pizza Hut website for the 35th ave and thunderbird location. The order got messed up and they sent a pizza with onions instead of black olives. Not a big deal. We called the store and said we still have the whole pizza but we would like our correct pizza. He said a couple things that are really bad. One he said because the order was an online error that they are not responsible for that. It is pizza huts website. Yes it is your problem. Second we asked for the corporate number and he said that the location was franchised so he didn't have a number to the corporate office. Are you kidding me right now. Are you not one company. His name was Edward and was a supervisor there. Please do something about this or I will report this incident to the BBB. Also, the fact you are not one company is really embarrassing. It's sad that a 10 dollar pizza ruined my night. I hope to hear from you soon.
Recently, my cousin & I decided to go to Pizza Hutt for some yummy pizza for lunch. As soon as we sat down we were told REPEATEDLY that the buffet was closing in 8 min & to get what we wanted. We assumed the remaining food at the buffet would remain & no new pizzas would be cooked.
Like a countdown, we were told we only had 5 min to get our food or we wouldn't get any at all. I did not enjoy my lunch as I was rushed! I won't be eating there again. The pizza & Dr pepper were delicious were delicious but it was not a pleasant experience.
Me and my family and friends went to Pizza Hut in Tarboro, North Carolina. Once waitress finally took our orders she brought plates and they fell on table, water got on one of family members, the waitress never said she was sorry and just walked away. It took three workers to come to our table to ask what our orders were. They kept bringing the wrong orders and some of us never got our food while others did and finished eating. The waitress never came to table to refill our drinks. By the time we were leaving is when our food was ready but we asked to box it up. It was the worst experience in a restaurant we have ever experienced
I call around 9 o'clock n ask for their specials and they told that they were out of special and they only had the thin crust. I would of not have made this complain if it wouldn't had been the first time they wer out of something. So i went on and call a different location and made my order there at 50 n L.
Once i got home n ready to eat the pizza was a little burn from the crust on top of that when i open my wings only 3/4 of the wing was covered with sauce. Not a happy dinner for me i was upset and didnt even bother calling back because they were already closing when i was picking up my order...
Placed an order online with Pizza Hut in Midland Texas at the Wadley Drive location. Went to pick up my order and the order was never made. Had to wait for another to be made. The staff was yelling back and forth and seems there was no manager in the store because I could not imagine a manager allowing the yelling that was going on back in the kitchen area. The floors were filthy and probably will never order from Pizza Hut again, or at least from that location. It's a shame that such a big name corporation cannot manage their restaurants.
I order the Margireta Pizza sometimes its moist which that is how I like it. Sometimes has d instead of. The the sliced ones. And most of the time the green basil isn't on it. Don't they have a chart to go by. It kinda makes you not wanting to go back. I really like that pizza cause I dislike your pizza sauce. I wish you would bring back the cavitini surpreme again. My favorite. I eat there quite a bit. But this new pizza hut isn't like the old one. Miss the salad bar terribly. This is the Pizza Hut in Valentine. NE
I placed an order online (2 medium 2 toppings, bread sticks and 2-liter drink) and everything seemed to go just fine until I received a message from "Michael" that my order was cancelled. It was very hard to understand him because he spoke so fast and he did not leave a call back #. I called the number back from the caller id and spoke with Megan. I had called the Pittsburgh customer service. Megan could not tell why my order was cancelled other than my card had been declined. She did not know why the card was declined. She then would allow me to order again and I would need to give her my card #.
At no time did Pizza Hut make me feel my card was secure or that I was really speaking to Pizza Hut. I tried to order again online but was not able. I called my local store, 11018 Old Saint Augustine Rd, Jacksonville, FL, 32257. The young man I spoke with was nice and courteous. He understand my problem, placed my order for me again and worked through the kinks that my first cancelled order had caused (that I was now out of the delivering area and my order had to be overruled by the manager).
My order was placed and was upgraded. I was given the total of $27.11. I didn't realize this was now almost $7.00 than my order online($20.67). I called the store back. The person I spoke with explained that I could not change an online order. I then explained that it wasn't an online order. I asked to speak with the manager. I was told she was too busy to speak with me. The person I was speaking with finally just discounted my order to $19.51. Although, I am grateful that my order was reduced to close to the correct total, I was made to feel like they were doing me a favor.
I didn't need two large pizzas as we will not eat them all. I spent 40 minutes just trying to order dinner for my family that should have taken me no more than 10 minutes. I first thought the store was helpful but in the end they were just like Megan I spoke with in Pittsburgh, not willing to take the time to listen or answer my questions. I am depending on Pizza Hut to keep my credit card secure and in the end and I am not sure that they are. The whole experience has made me question if I will ever order from Pizza Hut again.
12/30/12 I called in an order for carry out today from the Fort Worth, Tx. 76116 Hwy. 80 location. I was told that it would be ready in 45 minutes. I showed up about 50 minutes later, waited in line for about another 15 minutes or so. When it was my turn in line, I was told that it was going to be another 45 to 60 minutes before my order would be ready.
I said excuse me, what did you say? Employee said very rudely and loud, " didn't you here me the first time, it will be 45 to 60 minutes. Are you going to wait, or cancel your order"? After exchanging a few words, I cancelled my order and walked out. I settled for Papa Johns instead because it was going to be quicker. It was almost 10pm.
Tonight I ordered online a large half pepperoni half Hawaiian pizza. I realized after I placed the order that I made it Carrie out instead of delivery, so I quickly called in and changed the order to delivery. An hour goes by and no pizza. So I call in to see what the hold up is. The girl said that the order was a carry out and I told her that originally it was but I had called in to change it to delivery. She apologized and said that she would send it right away and it would be here in a few minutes. Thirty minutes go by and no pizza. I call back to ask again what the hold up is. The man said that the address they had written down was wrong so I gave him the address again and he said the pizza would be there shortly (haven't heard that before) at this point I am extremely frustrated with 4 very hungry tired children.
So I start watching for the delivery guy. I finally see a small SUV drive fast up and down the street about three times and eventually he slows down enough for me to flag him down. By the time I got the pizza it had been 2 hours!!! And I had very grumpy kids! The pizza was cold and the kids didn't really want to eat it because it was not fresh anymore. You guy officially suck! The. Moral of this story is hire people that can execute there job efficiently and don't offer a service that you can't get done in a timely manner. Thanks so much! Sincerely a very annoyed coustomer.
I visited your pizza hut in Greenwood, Ms . I enjoyed over all good customer service at PizzaHut. I am from New Albany, Ms and enjoyed great service back when Tina was RGM and its not bad now. This store in Greenwood should be closed down. The manager and waitress working the nite shift on 11/14/2012 was the worst I had ever seen. We could not get refills on our drinks and our hotwings and pizza was served with no forks. We just went without refills because of the altitude of this waitress. She should be fired immediately and the manger with her. We got there about 9pm. We ordered two large meat lovers and 14 mild wings. We got our glasses taken away while we ware still eating and then they cut the lights out on us. I no this was a security risk. Its people out there that would treat us with respect. I am begging you to fire them both. I would also like my money refunded. I paid over 41 dollars.
I just would like to say the Pizza Hut that I live near has the worst customer service. The few times I have interacted with the employees I've had a horrible experience. I was ignored for 20 minutes when I went to pick up my pizza. No one greeted me even though they saw me. When someone finally came out because they had to deliver an order, even then I still had to wait another ten minutes for my pizza.
Another incident was tonight. I ordered online, and got a call right away. The manager let me know that it will take them over 45 minutes to get my order to me. Then she said it will take an hour when I asked if I could switch out the bread sticks for something else she said there's no way I could. Then I suggested I could pick up the pizza instead of delivery, and she quoted the same one hour wait. Her name is Ashley.
I proceeded to ask her to cancel my order since that did seem a little late. She didn't thank me or apologize for the inconvenience. She just hung up on me. I called her back to let her know she was rude for hanging up and I wanted to make sure she wasn't going to charge me at all since I paid with my card online. She insisted my card was cancelled. I really hope so.
The worst customer service ever!
Jan 31st order i order the 19.99 Big pizza box two pep pizza with cinna sticks and mild wings.When they pizza was received it looked old there was not enough cheese on it.When i called bac and talked to Tommy who is the store manager he was saying I had ordered pizza before and sent them back if my pizza is not correct I willsend long story short me being a customer he should of never hung up on me twice also he was talking about fraud account on my address I have lived at my address fraud for ruffley sept.
I dnt kno whats goin on in regards to that I dnt have any idea about any fraud.I have my money a prepaid cards to order and pay.I have worked in customer for aleast 5 yrs years and hanging up on a customer is unacceptable. I have called district manager store# 421 franklin ky I let a vm to call me back.I personally t hink it was rude 42and very unprofressional.
A manager should be hanging up on customer's show bad leadership.The Better Business Bureau would love to hear about this.This gives Pizza Hut a a bad name and false advertisment.
My name is Matthew and I live in Las Vegas Nevada and my father lives in olive branch Mississippi. I'm currently jobless and have no money. I'm starving and I wanted food from Pizza Hut. My dad was going to order and pay with his card and have it delivered to me. When he called the manager refused the payment due to him not being able to show card and id? First off people order pizza for other people all the time and they never ask for id an card like your policy supposedly says. The fact that our payment was refused is unnacceptable. Maka the manager for store number 026610 Las Vegas is a poor manager and a complete bitch. I demand something be done about this. What if your kids were starving and got refused service because someone else was ordering the food for them? It's cruel and it's wrong. I'm a former employee of Pizza Hut and my father currently works for Pizza Hut in southaven Mississippi. We expected better from this company. Very disappointed. That manager was also very rude to the both of us. Maybe you need to check your employees better.
I've sent in complaints to the store manager in Ventura California of Victoria in zip code 93004. I order pizza there and every time I ask for extra sauce and still I get pizza I can hold upside down and cheese and toppings stick to pizza crust. Big part about pizza is the zest and tang in the sauce. However pizza huts sauce is like pouring water on the pizza no thickness no flavor.
Even with sauce " on side it's like pouring koo aide on my slice of pizza and takes almost half of it just to get the water on the pizza to taste. I am having to make sauce for pizza huts pepperoni lovers with catchup not very tasty with ranch either. When is Pizza Hut planing on real sauce how do I get my pizza so its not crackers
I am writing in regards to the Pizza Hut located in Burbank, CA on Magnolia Blvd. I spoke to the manager named Hector on 9-28 -12 at 10:15 pm. I told him that one of his drivers almost hit me and my dog crossing the street because he was driving so fast. The doped limit in residential area if not posted is 25 MPH. Here appeared to be going past due and took no precautions to slow or stop to a pedestrian UN the street but instead opted to swerve around me. Hector knew exactly who I was talking about since he mentioned the make and model of the vehicle.
Hector states that he could not do anything about it since he did not see it. I told him that he has constructive knowledge now of one if his drivers driving in a willful and wanton disregard for public safety and he did not seem concerned instead told me to call the police since there was nothing he could do. I told him my background is in law and Pizza Hut would be held responsible for their driver's behavior if they had notice of said behavior and failed to take reasonable precautions to correct the behavior. Is this the type of personnel you wish to represent the company? I think not. Be warned you have a liability at hand.
I order from pizza hut on easton and buckner on a reg. basics. The last few times I've ordered they seem to always be out of the dough for the pizza rollers. Why do they not order enough dough to make the products they have on the menu? This is getting frustrating when I spend between $20-$60 a week. Please fix this problem before I stop ordering from your company all together. I understand that it happens from time to time but it shouldn't happen 3-4 time in 2 weeks.
Local store (562)-983-1177 in long beach on 4th st We just ordered a "big box" online from Pizza Hut. Within the order, we selected sauce for the wings and breadsticks. Not only was our order 20 minutes later than they said it would be, imagine my disappointment when we open box and there is no sauce.
I immediately call the one that delivered- and kid on the phone is clueless about what to do- says "I don't know what we could do for you- can you callback in 5 min" So I wait- food getting cold- pizza was fantastical though! I call back, ask to speak to manager, same poor kid, says she's on break. So I keep him on phone till she's back ( her name starts with M) she takes the phone and before I can even finish my sentence- she snaps and says the driver is bringing "yo" sauce and I say oh, well.
Then she hangs up on me mid-word. At least the kid was nice, give him the power to make the big call on returning with sauce. She was a b*%#^. It reflects horribly on the company and location that she is manager. The pizza was good- but the rest cold and wasted. I am a trainer for customer service for a large corporation- customers are the lifeblood of any business, and with staff like that, I don't see customers returning. Thank you
I was told it was going to take an hour. Hour and a half later, I called and they told me because they didn't have a telephi ne number for me that my order was cancelled. Not once was I imformed that you need a telephone number to have a pizza delivered. My son and I were waiting for over 2 hours for a cancelled order. He's hungry, im hungry and not once did they apologize for not informing me of "the must have phone to get delivery " policy. Here I am thinking all I needed for delivery was an address. I didn't get a discount or even a 2.99 liter soda. I felt unappreciated and promise myself to not go to this pizza hut anymore. Maybe never go to a pizza hut ever again. I might be over reactting but when my child hunger is involved, its just unacceptable. Pizza hut has lost a dedicated loyal customer to this.
I placed a delivery order online about an hour ago and I ordered the $10 pizza box with a medium bacon pizza with light sauce. When the order finally got to my house, they gave me a pepperoni pizza with what seemed to be extra sauce. Also, they set me a time that my order would be delivered by and they got here about 20 minutes after the time they sent me. After already waiting 45 minutes for a simple pizza order, they delayed an extra 20 minutes. I always order online for them to deliver and this is the worst ever! Definitely not ordering from pizza hut again until you fix your company.
I ordered 4 pizzas and they were all bad. 3 of them didn't have the flavor on the crust, as I ordered. I didn't get a thin crust as ordered and I couldn't tell the difference between the hand tossed crust from the pan crust that I ordered. This location has been getting worse every time I order, but they are the closest location. The pizzas were lacking in flavor and toppings. I ordered on line and waited the 20 minutes before going to pick up the pizzas and had to still wait for the breadsticks. The store address is 15327 W 67th St Shawnee, KS 66217
First off, it took almost 2 hours for delivery, not hot and order was wrong. On my order requested extra sauce, well, ny pizza was dry,no sauce at all, and in the comments specified extra sauce. The Pizza Hut at 9631
Mansfield Rd, is unprofessional and terrible. They will no longer be getting my business.
I ordered a Pizza with mushroom and pepperoni. When I got there, there was only one topping on the pizza. They asked if I could wait for 10 minutes. I waited and when I got the pizza home there was only pepperoni. I called to complain about no mushrooms and he hung up on me. No wonder that place isn’t busy anymore.
Ordered pizza’s at 3:30 pm to be delivered at 5 pm. At 5:30 pm I called the location to complain about my order being 30 min late and the first person was unprofessional by asking in a smart tone “so what do you what me to do about it” I asking for the manager and was put on hold for about 30 sec then was hung up on. Called back and talked to the manager and was told the food was on it’s was and I was credited $5, and as of this moment of writing this complaint my food is 45 min late. I’m a big fan of Pizza Hut since it came to Birmingham, Alabama to the exclusion of all other pizza companies. This has been by far the worst experience, but it will not be my last with your company, just wanted to vent my flustration. Please contact me at the above email address if needed. Thankyou for your time.
I was a loyal , and I mean very loyal Pizza Hut customer , but Pizza Hut , especially Pizza Hut in Stanley NC has really deteriorated in Wuality , and Customer Service . Even Little Cesar’s , and Dominos , two that I used to never buy my pizzas from have improved their quality , and are much better than Pixza Hut , as well as Papa Jpihns . My wife and I just watched a Pixza Hut commercial . I turned to her and stated , ya know their pizzas look nothing like that anymore . They really scrimp on the toppings , and quality . She agreed whole heartedly . Just telling you why your business is going to shit , compared to what it used to be . If you want any further advise . Please feel free to contact me at7046850578.
We're going to discuss last night's disaster in my neighborhood with a simple call to Pizza hut on West Broadway. I am a loyal citizen who is currently disgusted with my pizza hut for telling me that they don't deliver in/at my address at the present if 1814 Bolling Ave 40210, I use to drive for pizza hut in 1998 back where I lived Columbia, Ky.
January 2 went. To pizza. Hut in elkin n.c the place was filthy the service was awful the pixxz. Was burnt my grand kids. Would not eat it. They took the. Topping. Off and ate it and we were lied to about said they. Were out but. They. Were. Sending. Them. Out with delivery orders as far as I am concerned my. Family will never go back to pizza
Hi! It has been 1 hour and 40 since I placed my order and it hasn’t been delivered, can someone tell me what’s going on? 3190103175017001314031009
I have ordered on two different occasions at the North Main Pizza Hut in Altus Oklahoma 73521. On the initial order placed on 12/24/18 at 5:06 pm. I ordered 2 medium pizza, 3 orders of 6 piece wings and a supreme sandwich. Drove 25 minutes home to get home and only have 2 orders of hot wings. Called and notified the North Main Pizza Hut, who said they would put a credit on my phone number for the whole order. I orders the exact same order tonight, 1-3-19 plus an additional medium pizza, again drive another 25 minutes to Pizza Hut on North Main in Altus, Oklahoma and 25 minutes back home, as I live in a different town the Altus, To again, only have 2 orders of wings. Both orders on both receipts were entered by Jacinda. I asked to speak with the manager, Valeria was her name. It told me well if it wasn't on the order, then no, you wouldn't receive. I asked, can a person not order 3 set of wings and receive them. Valeria, told me that she was not able to look up any order except what was placed tonight. Again Valeria telling me in a rude voice that if it was not on the ticket I would not receive it. Apparently Valeria, just does not understand that I have tried to order 3 sets of wings and can never receive. I asked to speak to her Supervisor. Told me she could not give me her name but that I could call back in the morning or that I could go online. This is not the 1st or 2nd time this has happened. Customer service is the Key. I would hope that Pizza Hut employees(Valeria) realize, that people like myself are the reason they have a place to go to work ( the customers). Valeria has no concept of customer service. I told Valeria, that she would not have to worry about me calling and placing another order from North Main Pizza Hut in Altus Oklahoma. Then she hung up. We have several pizza places in Altus, Dominos, Little Cesears and Papa Johns and Luigs. I will say I will never order from another Pizza Hut Again.
O neal baton rouge. Showed up a d pizza was ready n cinnamon rolls had not even started. One pizza way pretty old tasting but the thin crust tasted like it was made last week. It was so dry and hard
We threw it away. Which is crazy. Even one dollar frozen pizza is better
We visited the meridian store today 31 December and it was filthy tables all dirty food on the floors I had to wipe our table first we had a voucher to use a Christmas present or we would of gone else where £55 we spent today. I have the receipt. No service waited ages to order no staff on the floor. Salad bar all messy. Very disappointed
I recently ordered Pizza Hut online for a pickup order at the Canandaigua NY location, ticket number 0014 on December 23rd. I ordered two pizzas and two double orders of bread sticks. I was shorted an order of double bread sticks and not only were the employees rude about it, they tried to tell me the one box I received was the double order and even when I showed my reciept showing the two double orders they were still rude and told me I would have to wait ten to fifteen minutes for the rest of my order while they were giving others their breadsticks. Not only did this hold me up longer than expected (pick up is normally ready to go but I had to wait) I was surprised at the lack of customer service and rude attitudes I received for their mistake, not mine. My family and I are hesitant at best to return to a Pizza Hut in the future and are left feeling very disappointed.
I placed an order on line, half of the order was left out, when I called in i was transferred to a call center out of state. I spoke with a very unhelpful “supervisor” name Mya. This has for sure costed a Customer for life. Your customer service is terrible. I will for sure be voicing my experience on whatever media I have.
My husband picked up our order tonight and brought it home for our dinner. We open the box and both pizza's were wrong! When I called the Hope mills, nc Store I was put on hold for 14 minutes. My husband had to drive back to hope mills, from Parkton nc to pick up pizzas we ordered. They refuse to take anything off price we had paid but yet we use our gas and time. Please call 910 978 5967
Ordered 2 cheese medium pizzas for $5.99 each at the NE Central location in MN I walked in to pick up my food and after I payed I had noticed my pizza was badly burned and disfigured I respectfully told they man working at the time which was today around 7pm that I wasn't satisfied with my pizza and if they could be remade he rudely told me there wasn't a way they could be remade due to limited supplies and no refund could be given to me because it's against Pizza Huts rules as I further calmly explained all I wanted was a remake I was told to call corporate and they would do nothing but put me on a blacklist for complaining about and I quote " good pizza ( as in perfectly fine )" I just want my money back why was that so hard 0 stars
Need to not list toppings on menu that you don’t have (ex: green olives)
Last night we used your online order program. Ordered a hand tossed pepperoni mushroom and onion large pizza. When it finely arrived it was not only cold but it had very little cheese and mushrooms only!!!. Now when we called to see why. The manager said there was nothing he could do because he was out of everything to make a pizza. He ask us to check the confirmation email there was none. But again he said nothing he could do because was out of everything very rudely. I know it's just a pizza but at $17.96 for a three item pizza I would expect the pizza at least warm and correctly made. Wouldn't you???
They forgot to make one of my pizzas, so had to wait an extra 25 minutes. Left my pizzas on the counter for 10 minutes while they tried to figure out their screw up. Manager was more worried about smoking than my order. Manager is always snippy and unprofessional. This is the last straw for me and I will never order from pizza hut again. I spent $85.85 for poor service.
I ordered a pizza and the guy that answered said they only have 2 sizes available thin or pan so i took the pan.i got the pizza and it was a warmed over thin pan pizza, they were about to close so i called today the lady named Teresa argued with me,wouldn't lake my pizza right and said I had to do it online,the night I called in the pizza was not online because they told me i had to get a pick 5 since they were closing so i got the pizza and cheese sticks and both had been cooked over warm time and temperature, they have me something that had been in the warmer for hours and they didn't wanna cook because it was closing. I just would like to have what I ordered fresh out the oven not warmer.
We had ordered pizza hut online. First of all they were late, the pizza was cold and they did not get the order right. It was the worst pizza we had ever had. They tried to make it right by giving us a credit, so when we ordered again we thought we would try something different, again the order was just terrible. We asked for plates, napkins and parmesan cheese packets both times, and they forgot all those items each time. Pizza Hut is just terrible. I was to be compensated and make it right for the third time.
I experienced very poor customer service. I called to have an order delivered, as we have several times over the past few months. The lady who answered the phone was very unpleasant, and eventually was told that delivery was not available to my house, then she told me my house did not exist. If delivery is unavailable to my house, then how do we get Pizza Hut delivered at least once a month from that exact store? The store is located only 4.3 miles away (by Google search), but yet dominos pizza, a couple miles further away is happy to deliver, as is hungry howies that's over 10 miles away.
The second part of my issue comes when I requested to speak to the manager, and I was told the manager wouldn't come to the phone. I then requested the corporate number, she hung up on me. This is totally unacceptable behavior, and I am attempting to resolve my complaint through this medium prior to taking other action to tell of my experiences.
Not even a one. I ordered a large pepperoni pan light on the sauce and cooked extra. What we got is sauce running and would you believe DOUGH in the crust. We called the manager Palm Harbour Pizza Hut Florida. She said I'll give you a ten dollar credit. What? They charged us $19.03. Ticket number 111register 2 Unit number 004630 12/22/2018 19:24. The receipt says easy sauce well done. What really makes me angry is the attitude of your manager.
Should anyone care, my telephone number is (727)422-3286.
I experienced very poor customer service. I called to have an order delivered, as we have several times over the past few months. The lady who answered the phone was very unpleasant, and eventually was told that delivery was not available to my house, then she told me my house did not exist. If delivery is unavailable to my house, then how do we get Pizza Hut delivered at least once a month from that exact store? The store is located only 4.3 miles away (by Google search), but yet dominos pizza, a couple miles further away is happy to deliver, as is hungry howies that's over 10 miles away.
The second part of my issue comes when I requested to speak to the manager, and I was told the manager wouldn't come to the phone. I then requested the corporate number, she hung up on me. This is totally unacceptable behavior, and I am attempting to resolve my complaint through this medium prior to taking other action to tell of my experiences.
I went to pick up my pizza the person who was fixing it didn't have on any gloves than he kept wiping his nose it unsanitary.
I hold an executive position within a small division of our bank, however I manage associates in several regions. I was planning for a collective conference call/pizza party and had planned to have pizzas delivered to each of our offices. We had successfully placed the order for 3 of our locations but received a call back from your Klamath Falls location, stating that they would be unable to fulfull the delivery unless there would be a party present to pay for the order as they could not accept the credit card information on line. I inquired about a work around to verify that I am the card owner and that I authorize the pizza order and payment of the same, but they refused and stated that someone at the location would have to cover the cost. I explained that I could not ask my associates to cover the cost of their own pizza and canceled the order. I then tried to place a call to your corporate office to see if someone would be able to assist. Unfortunatley, the service answering the phone explained that I could leave a message but there would not be a party available to take a call until later in the day. Completely disappointing service.
I purchased pizza for our church on Wednesday dec Dec 12 the bolivar tenn 38008 the amount was for 77.30 they preauthorize my debit card four times I called ur accounting debt four times and spoke with Thomas he did not and would not do anything to help I spoke to 4 different managers at the location they gave me stories of yes this has happen to me and I will get it straighten out but never got the 1st call back from anyone
Then I contact Joan the district manager she promised she would call me on Monday dec 17 it is dec 18 and she still has not called me back fortunately my bank said they could take of care of 3 of the preauthorization since the actually charge had cleared these preauthorization took and locked over 200 dollars in my account that I couldn’t use I could not buy gro bc my debt was locked I can not finish my Christmas bc this was so screwed up I didn’t know how much was actually in the account since all this was going on so for over a week I could not use my debt card thank God I had a little cash to make through the weekend my family of four had 50 dollars for a week I will not purchase anything from Pizza Hut in bolivar tenn again they are the none caring people I have ever seen I have been told by others in the community that u have a lot going on in this store tips being but on people’s cards without permission and cc being stolen u really may want someone to check ur managers out my receipt number was 40
I hope u take this complaint to heart and check into this this has really caused a problem for my family over the week
Customer service means noth
ing now and it is very sad
The employees are very rude on the phone and in person .I waited over and hour for my pizzas so I called the lady said they couldn't find my apt. Funny how i have ordered from the same place for over a year. I asked why didnt someone call ? Answer was i will send the driver back. I love pizza hut but the service is HORRIBLE.
The food was 35 minutes past time I asked for it. I ordered online and wanted it at 4 PM and never got it till 435 PM. Two pizzas were cold, sauce for breadsticks were cold and the breadsticks wasnt even cut. Hardly any sauce or cheese on 2 of the pizzas. Very poor service. Didn't offer a discount or anything to make up for the poor service and food. This use to be our favorite hut near home but we wont be using it again sadly.
Bad service need my cash bavm
I waited over 2 hours for my pizza & received it ice cold, with Italian sausage instead of pork, pieces with no sauce, cheese or any toppings & had chunks of crust missing from being banged around? Just called to let them know and they closed at 8. Hung up not interested in the excuses.
YOU HAVE PRICED YOUR SELF OUT OF BUSINESS .
2 PERSONAL PAN PIZZAS TOTALED 13.83 WOW ? AT LUNCH TIME ,SKIPPED ON YOUR PIZZA , THERE'S WAY TO MANY OTHER CHOICES LESS EXPENSIVE .
My grandkids wanted pizza for dinner it had been awhile since I ordered because last time my order was messed up so I gave in and ordered tonight. The pizzas were so bad that my grandkids took one look at it and said I’m not eating that. Their pizza was horrible and the one I had ordered for myself came as a chicken pizza which I did not order. The service and the food leaving this store is horrendous. I immediately called and ask the driver to return and give me a refund less his tip because it wasn’t his fault the food was so bad. And no I don’t want free pizza just want you to know that you have lost a customer because I definitely will never order another pizza from Pizza Hut. Again it’s really sad when a 10 year old won’t eat it and they are served school pizza lol. I’ve enclosed pictures just to show how bad it was.
You have lost a customer oh and I had not touched this pizza it came this way
So last night I placed an order on line (I always order from Pizza Hut) waited 20 mins and then went to pick it up. Pulled up to drive through there was a truck. I waited 30 mins before calling Pizza Hut and telling them how long I’d been waiting and asked them to ask the truck to pull around if their food wasn’t ready. So they did I pulled up paid for my food and the young man said they had been messing up on a lot of orders so that’s why they are slow. He then said mine was coming out of the oven now. Waited 40 more minutes then a young lady comes and ask me to move. I said no I ordered over 1.5 ago so she went to get manager. Then the manager approach’s the window with an attitude and wants me to pull around . I told her I had been waiting over 1.5 hours for my food and the gentleman said 30-40 mins ago mine was coming out of the oven I suppose he lied to me? She said she don’t know what I ordered or when it will be done she would go look. 20 mins later I get my pizza. Only to get home and one of them be burnt. This is ridiculous! And the way that manager talks to people is uncalled for. We are the customers bringing her the money in there is no reason she should talk to us like she did. I will not be doing business there and that’s really sad because I went at least 1-2 times a week with my family. She needs some attitude adjustment
I had placed an order online approximately 7:47 mountain standard time. I originally ordered a $5 on the line deal tonight 12/13 which was a large 2 topping Italian sausage and pineapple pan pizza. An order of bone out $5 Cajun and $5 garlic Parmesan wings only for my order to be delivered like the picture below!! The driver didn’t have pepper or cheese and I wondered why he hadn’t opened the box to show me the pizza and how it looked. By the time I opened the pizza he was long gone! He also only delivered my one order of wings when I had ordered 2. I called Pizza Hut and was put on hold a few times and then hung up a third time. I ended up driving to the Pizza Hut which I never intended to in the first place to avoid leaving my house I had it delivered!! I went in and showed my pizza and complained about it. Got a new pizza which took less than 10 mins and my wings with a complimentary cookie pizza and when I got home the pizza was just doughy! My kids even mentioned that it wasn’t how we always order our pan pizza. I’m seriously dissatisfied, disappointed and I would like my refund back! This is so unacceptable and I can’t believe it took over an hour to finally get my pizza and with the frustration it didn’t come out as it should’ve. My family and I are very unhappy to say the least!
Purchased 3(6 piece wings) , 2 pizzas and cheese sticks. Upon pick up I was greeted by a young man on his cell phone not in uniform. The wings were all 1 large container. We asked for 2 smaller containers to separate the order. He stated “they are .50 each.” I asked why were they all together when they were 3 separate orders. He then stated “I’m not wasting No box when they’re all the same flavor!”. I then asked for cheese and peppers seeing I wasn’t getting anywhere and no manager was in sight. He barked “ We don’t got None!” I just pulled off. We check the boxes and the pizza looked dry and cheese sticks were half covered in cheese. I am a REGULAR customer to this location and never been treated soo badly.
Hi I am writing this while currently annoyed with my local Pizza Hut... I waited for 55 minutes to only have both pizzas be wrong. I have hungry kids here and called immediately and said I need you to make the right ones and send them out asap. They had the nerve to come here and ask me for the Pizza back?!?! Really? The kids will not sit here for another 50 mins and be hungry going to bed. So Pizza Hut thinks it's ok to mess up orders and then take back Pizza that has taken 2 hrs to get right? Ridiculous. The worker was more helpful and then the manager got on the phone. Anyways this was the Lebanon OR store. Would love an email back. Thanks
First they forgot breadsticks and wings.
Second my pizza was wrong and I had to wait 4 hours to get my wings and breadsticks. Ridiculous.
I order a big box pizza to be delivered Friday 12/7/18 at 6:47 received a text that my order was out for delivery at 7:18 pm, However It did not arrive to my home until 8:36pm. I called the store at 8:15pm and was told the driver would be at my home in a couple of minuets. I called back at 8:31pm and was told with an apology that I will get a 10 dollar credit. When the pizza arrived it was cool to the touch, I told the driver to take it back and I will call for a refund. The driver told me " since it was my fault you keep the pizza and I will make sure you get a refund, I'll keep your receipt don't sign it I'll take care of it, I truly apologize, I will call you when it's done." After waiting with no call, I called the store explained to the young lady what the driver said, she told me he had not made it back yet but she would refund me the $29.50 after taking my debit card info. It is now Tuesday 12/11/18 and the charge is still on my account. I called my bank to confirm and indeed it had been withdrawn and no pending transactions of it been returned. They emailed me a coupon code for a free large pizza that I will not be using, as I would rather have they $29.50 I spent on pizza wings and bread sticks that I tried to return to the driver because it was cool and not worth the money or wait.
I would appreciate if someone can refund my $29.50.
I ordered this pizza in Milwaukee Wisconsin from the Browndeer Pizza hut 6807 W. Browndeer road 414-354-0600.
Thank you for listening
Hello my name is Latifah I recently placed an order at the Pizza Hut on 4407 W .Fuqua Rd Houston, TX 77053 I placed my order at 7:22 pm I received a call at 8:05 pm from the manager stating that my order wouldn’t be delivered because we were in a dead zone ..the system still allowed me to place my order ..she then went on to say that I would either have to pick the order up or cancel it. I arrived to pick my pizza up and proceeded to ask for the manager she was very rude and unprofessional I asked for cooperates number she said we are franchise we don’t have a cooperate office. Honestly I would never order from Pizza Hut again this is the only one that’s really close I’m demanding attention for my order and my inconvenience that I had to leave out my home to pick up a pizza that I wanted delivered .
Sent from my iPhone
How do you run out of large pizza dough? Am I missing something???? Sent me 4 medium instead of 2 larges. Not the 1st time I’ve dealt. W Lincoln Illinois Pizza Hut n not been happy!!!!!!
On dec 9 i oredered online when i went to pick it up at the store the associate said there system was down and anything that was oredered online wasnt received nd u had to pay in cash at the store,in bridgeton nj 08302 not only i didnt receive my food it took my pizza hut points from ordering online.There shoulda been something online saying there system was down..smh
My ticket number #125 I order lemon pepper boneless wings and a family chicken alfold pasta well when it showed up at my house I had one thing of pasta and plain chicken wings and when I took it back to the store and dammed to speak with the manger they had to go outside to get him and he wants to come in and I snap at him and cussed because everytime I order from that store #031158 my order is always wrong and messed up ALWAYS and I'm sick of it.
Was staying at a hotel and called about 9:00 and was placed on hold. I called back to place an order and was talked to very rude by an associate. Saying mam we are not taking any more order but the time online said 11:00 mama mam we are not we are getting ready to close and then hung up. They really need to work on their people skills/customer service. This was not professional at all.
Order # 17258918. I ordered a pizza online yesterday at about 10:30 PM and I wrote instructions very clearly in bold letters that "DO NOT RING THE DOORBELL. PLEASE CALL ON ARRIVAL!". Even then, the delivery driver banged the door many times very loudly and rang doorbell many times resulting in chaos in the house waking up everybody. Moreover, the delivery driver parked his car wrongly and police came there. Now, I called the customer service and its transferring me and I am on hold for long. SHAME ON YOU PIZZA HUT, A BIG SHAME!
The last four pizza's my family ordered were all incorrect. I am very upset with how my orders seems to always be wrong now and nothing is ever done about it. at the store I go to.
1. My first out of the 4 examples was when I was given coupon and it was not accepting it online. I called my local Pizza Hut and the gentleman said just bring the coupon with you and we'll take care of it. He takes my order and when it's done I go to pick it up and the guy in there tells me I have to talk to the manager. This lady that did not dress appropriately for a kitchen style job walks over and tell me I have to do it online. I attempt to tell her that I was unable to do that. She cuts me off and tells me she can give me a dollar off my order. I cancelled my order and left. This was very upsetting considering this was my planned dinner for my family. I was one thing by an employee that clearly shouldn't have said that and it wasn't honored. It's a pizza, not like I was buying a car.
2. I ordered a stuffed crust pizza for me and my son. I get home and notice it's burnt. On top of it being burnt we were also missing some of the marinara sauce that I paid for. Neither of us really wanting to eat it so we ordered something else. I didn't call because I know Pizza Hut in Chillicothe, IL doesn't have anyone in management that has any type of training on how to resolve an escalation.
3. My wife ordered us a large dinner box. The two pizza's that came in that were doughy. The breadsticks had practically NO seasoning on them. The wings were very dry as if they had been cooked and sitting out. The wings also hardly had ANY sauce on them. It was pretty much like eating a regular chicken nugget. Moral of the story, this dinner went in the trash like the other 2. Again no complaint.
4. Next day. I have family over and they unfortunately wanted Pizza Hut. We order it have it delivered and it's burnt to hell. At this point I have had it with Pizza Hut. The food is garbage, the service from their "management" is absolutely trash. I call and I get a so called manager on the phone. I tell her about all 4 scenarios. Now, keep in mind all four of these happened back to back. This "manager" kept cutting me off and trying to talk over me. Anyone in management should have basic skills on how to resolve conflict and escalations. Cutting someone off and talking over them only makes it worse. I immediately tell her I want Corporates number. She once again cuts me off and spits out a number. Not sure how anyone would have been able to write it down as fast as she was saying it. This was absolutely a disgrace on how I was treated. I call the number that I was given and 24 hours later I still have yet to hear back from this person. This manager told me my Stuffed Crust pizza was NOT burnt. I've never had a stuffed crust pizza where it snaps in half, it was so black you couldn't taste the cheese or sauce. The crust hardly had any cheese in it like my 1st stuffed crust I had that was burnt too. If she doesn't think that was burnt, she needs to be replaced. No one should be in a managerial position if they treat customers like this.
Is this really the service you want? I don't like to complain when my orders are messed up. I understand people make mistakes because we're all human. What I do NOT accept is being called a liar when my food has been shit for the last 4 times. I am sure that is almost near a 100 dollars in food that I just threw away.
I waited two hours just for my food...
I live at 8205 bill reed rd ooltewah tn 37363.I called your Pizza Hut in ooltewah on ooltewah -ringold Rd today about 5 minutes ago . There has not been a problem delivering pizzas here before but today for some reason they won’t deliver to my house and say they never have and that they have never delivered here . The man argued with me about them delivering to my house . Saying I was lying without actually calling me a (LIAR).i have a house full of kids and can’t leave the house and they pick today to be lazy. I would appreciate it if something will be done about this
Have feedback for Pizza Hut?
Thanks for your feedback!
Sorry. Please try again later!