Pizza Hut logo

Pizza Hut

2.3
1,360 complaints

Address

7100 Corporate Drive, Plano, TX, 75024

Pizza Hut faces significant challenges across staff professionalism, order fulfillment accuracy, and delivery reliability. The most critical issue is widespread staff rudeness and unprofessional conduct, followed by substantial problems with order accuracy and food quality. These operational failures are driving customer dissatisfaction and loyalty loss.

Common Issues

32% (435)
rudedisrespectfulhung up
26% (354)
wrong orderincorrect itemsburnt
20% (272)
late delivery3+ hourslong wait
14% (190)
overchargedoverchargefalse advertisement
8% (109)
dirtygrosstiles falling

Complaints

Pizza Hut logo

Mildred F Wellborn

Dec 14, 2022

I would like to have someone call me .phone number 682_970_7387 I have been a big fan of Pizza Hut all my life until now.

I had a very upsetting issue with one of your employees I had one of your employees show up at my home one night saying he was delivering pizza from Pizza hut in my neighborhood and he came by to see how my pizza was the week before.

I had ordered a pizza that Wednesday before.

I thought I notice the man as the one that delivered my pizza.

I thought that was strange so I call my local pizza hut and checked to see if that man was in my neighborhood that night delivering pizza the manage said that man worked the early shift and was not working that night that said to me that man came to my door just to see me ?

I do not know this man and I am a widow 63 yrs old that…

Pizza Hut logo

Amer Henderson

Dec 14, 2022

I ordered pizza for delivery.

Asked the delivery girl if they remembered the garlic sauce because every single time ive orded it with my meal it never shows up.

She said no they were out so I asked if I was going to be charged for it because I was every other time.

Anyways she was very rude and sarcastic saying Oh I wouldnt want you to be charged for something you didnt get.

Very hateful in fron of my 11 year old son.

Plus the food was also cold.

I will not order food from Neodesha pizza hut ever again.

You lost a customer because of a very rude delivery driver.

I hope you fix this before you lose other customers.

My son asked why the lady was so mean to me.

Pizza Hut logo

Erica Taylor

Dec 14, 2022

Place my order on Friday Dec 8th2022.

At 7:05didnt receive my food until 8:15 which I checked my order it was wrong I ordered pepperoni and I received cheese .

The store clerk told me it wasn’t anything she could do about it that’s the way it was ordered online and if she could make another one it’ll be 25 mins.

This is the second time something like this happened the first I let it go .

But not this time so I called customer service the same day to get a refund spoke with someone and said I would receive an email but nothing has came thru.

I’m highly disappointed and just want an refund

Pizza Hut logo

Gisela Sommer

Dec 7, 2022

Pizza Hut location on Troy Foad in Edwardsville, Illinois.

I am not complaining about the service there.

They were fast and friendly.

I'm complaining about the two pizzas I bought there.

The thick crust Supreme was the better of the two, although not nearly as good as Papa Murphy's pizza.

The thin crust pepperoni, black olive, extra cheese pizza tasted like how stinky feet smell.

I am half European, so I even like stinky cheese, but I threw most of that pizza away, it was so bad.

Why can't we have a good Pizza Hut any more?

Ah well.

It waa a pointless question anyway.

Pizza Hut logo

Chad Wilson

Dec 6, 2022

I ordered pizza and my total came up to $51 and some change and that was even with a delivery fee even though I was picking it up.

When I get there they say it's $76 and some change.

I said I'm not paying that thats ridiculous for 3 pizzas.

They didn't even try to make it right and sent me on my way.

Pizza Hut logo

Debra Nikkila

Dec 6, 2022

I am on social Security and they charged me 68.

00 for 2 pizzas and 4 bottles of water!

They didn't tell me they dont have free water or a discount for seniors!

And the pizza was terrible

Pizza Hut logo

Michelle

Nov 22, 2022

I bought 250 in gift cards from Walmart in sylvan lake for pizza hut for my students when some tryed to redeem them we were treated horrible told go somewhere else we don't except when we said we bought them locally we were told we don't care and he walked away so frustrated why sell them if you're not excepting them

Pizza Hut logo

Quanta Vann

Nov 21, 2022

For some odd reason, lately my order has been very cold or not done all the way how me and my family likes it.

However,im the type of female that do not make any complaints when it comes down to my food etc.

But I've really had enough with pizza hut.

Enough is enough.

My pizza, cheese bread, and chicken alfredo was horrible.

The whole works.

My order was not done and the chicken alfredo was totally different and was not good at all.

I be spending my last on pizza some times because i love pizza and my family loves pizza and whatever else that i order from any pizza restaurants.

So sorry for my complaint.

But if im going to spend my last dollar on some pizza, cheese bread, & pasta.

Please satisfy and make it delicious for me and my family.

Pizza Hut logo

Kathy Goodfrsz

Nov 21, 2022

Ordered Big Box via phone 1 Pepperoni and 1 Canadian Beacon Pizza, Bread Sticks, Marinara Pasta, with Side order of Peperoncino.

Total $29.

28 Per rep that took my order when I called stated that the Big Box was $22.

99 thats what it also states per app.

Toppings on pizza was incorrect instead of a side order of peperoncinos which i had to ask for them.

The other pizza didn't have that much topping mainly cheese.

The pasta was Alfredo not marinara.

The bread sticks where about the only thing correct.

By the time I got home it was pass 10:00pm so I didn't call the #'

Ticket# 0109 Carry Out on 11.

20.

22 @ 8:28pm Entered by Koninoc 036046

Pizza Hut logo

Teresa Carver

Nov 8, 2022

Bluefield va Pizza Hut a lady named Paige very rude they do not have no idea of what they are doing there ordered twice no orders I call after 45 minutes this was yesterday fed up with this bunch down here need to hire someone that knows how to deal with the public

Pizza Hut logo

Dennis

Nov 7, 2022

I ordered an order in line at your Fairbanks Pizza Hut When I got there 1 hour later at the time they said it would be ready it was not even in the oven the help at the store was rude and said j could wait fir an hour to get it or just cancel it it was 60.

00 order he said he didn’t care and cancelled the order horrible attitude

Pizza Hut logo

James Hall

Nov 7, 2022

I made order through the app 11-7-22 at 6:30pm to Elkin NC Pizza Hut.

2 hours later and 2 phone calls I canceled order.

Very rude spoke to a lady named Amanda and the supervisor both made lite of the pizzas not being delivered said nothing they could do .

Very disappointed in customer service.

Pizza Hut logo

Darlene

Nov 1, 2022

Saturday 19/3122 I order pizza and it was mushy and too much sauce, and cold,I called in for refund and ran into another problem after ten minutes of her on register for a receipt I never got my receipt andi was told to come back Tuesday well it's 11:30 am and I haven't been refunded and they are closed so if I can't reach any one for my $8.

00 I will take other steps now it's just the prinsable of it

Pizza Hut logo

Kasey Forney

Nov 1, 2022

On a couple of occasions I ordered food and parts of it were under cooked making me have a minor stomach ache.

If a child were to eat the under cooked food they could become severely sick from it.

They need to cooked there food entirely.

The pizza hut in question is in Waukee, Iowa on Hickman road.

Pizza Hut logo

jayne maurer

Nov 1, 2022

I ordered chicken alfredo.

When it was delivered there was no chicken in it and the very small tin was half full.

I called the store 5 times to make them aware of the problem.

Each time they said we are not taking any new orders and would hang up.

This was at 5:05 p.m.

On the 5th call I asked to speak to the manager and he said lady we are busy and it will take a long time.

I waited 10 minutes and gave up.

You also charged me 3.

99 for delivery which I was not made aware of.

I also tipped the guy 5.

00 because he had a hard time finding my house.

I have never in my life had service like that or treated like that.

I will never order or eat at a Pizza Hut again.

My bill was 18.

89 for an terrible dinner mind you cost 8.

99 for an incorrect order.

I hope you correct this poor…

Pizza Hut logo

Leann Roberts

Oct 27, 2022

They will not give me a discount or anything in the last couple times it's been bad service and bad Pizza

Pizza Hut logo

Eric L Brooks

Oct 27, 2022

My order was completely wrong.

I was told the manager quit which was part of the problem but I then had to wait an additional 40 mins to then receive my order.

Pizza Hut logo

Mike Herrmann

Oct 27, 2022

I ordered by phone and patiently waited for my delivery to my motel which you've been to several times Upon calling back to restaurant they have no order for me and it's because you have people answering the phone that don't speak English. !!

Never again and please keep your bribes .

Hire Americans that speak English.

Pizza Hut logo

Lynn Miller

Oct 17, 2022

The web site no longer allows me to order for a later time.

It also does not allow me to leave a tip for the driver.

I order from Pizza Hut at least 40 times per year, but won't again unless these things are restored.

Pizza Hut logo

Nichole M Brown

Oct 17, 2022

And this is how your stor3 manager of Streetsboro 44241 responds to their actions.

Absolutely absurd.

Pizza Hut logo

Rachel Wheatman

Oct 17, 2022

Ordered at 8:46 they say it out for delivery then changes hand to door dash then changes drivers three times then call dispatch pizza hut then transfer me to store and she gets pissed and hangs up on at me when it’s almost 10 and it hasn’t been delivered then I call door dash driver he said she gave the order to someone else .

That might have been all she needed to say other than be a complete arrogant rude person.

Then try to call back and I’m sure DoorDash tries to call back and no answer .

Absolutely horrible customer service .

I’m sure with no repercussions that is why she feels she can treat your guests this way .

She knew what she did and should have owned up to her mistake.

And with the store closing time made it very convenient for her !

Pizza Hut logo

Tonya Vanantwerp

Oct 11, 2022

October 1st i ordered 4 pizzas.

Two pepperoni that had little to no sauce.

One bbq chicken pizza that had no bbq sauce on it a sjlreme that i requested the mushrooms be left off and they put mushrooms on the pizza.

I got one of those sueveyrs that night about service and I was very honest and gave very dissatisfied and told why.

The next day a guy reached out via email to say sorry for the experience and that I would be issued a refund which I never got and that was 10 days ago now.

Pizza Hut logo

Lore lucas

Oct 11, 2022

The complaint is where the lid was off of the single pan chicken Alfredo and I got sick off if it loose stools like it was not cook enough

Pizza Hut logo

Lore lucas

Oct 10, 2022

I order a cheese stick and small single pan chicken Alfredo when I open the box to the Alfredo there was no lid on top of it the driver was Victoria unit 002086 the number to the restaurant zone F-06 Robertdale AL

Pizza Hut logo

Sheila Johnson

Oct 6, 2022

I went to the Pizza Hut location at 500 Nathan Dean Blvd Ste 101 in Dallas GA.

I placed an order around 830 for a large pizza and (2) 6 piece wings and a brownie.

The Supervisor/Manager, told me to come back in 15 mins.

I come back in 25 mins only to be told the wings weren’t done and they forgot abt the brownie.

I was also told that it was taking so long because the supervisor/manager was outside arguing with her boyfriend and not helping with the orders.

Long story short, after an hour of wasting my time, I cancelled my order and will never go back to this location.

The worst experience I’ve had with horrible customer service.

PreviousPage 8 of 55Next