Pizza Hut Complaints Continued... (Page 3)1090+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
As I was driving towards a pizza hut location off of the road that I take home I was trying to merge over into a lane and a Pizza Hut driver would not let me over and proceeded to speed up in order to not let me in the lane and have me crash into the plaza that the pizza hut was in (6383 manatee ave west Bradenton fl 34205.Fountain court shopping center) with my baby in the car. I called the store to notify them that the driver pulling into the store at that moment (small description of the car) of the incident and they were very immature, unprofessional and not helpful. They thought it was funny. I personally would be beyond upset having someone trying to hurt a mom and child by causing them to wreck while displaying my business logo on their vehicle. Please dont let this person get away with that. Eventually they will end up killing someone and its your business name all over social media.
I ordered 4 Pzones and a brownie. The order was an hour late, we didn't receive sauce for the Pzones, the brownie was burnt. I'm utterly disgusted and angry. I wasted $34.50 for a disappointment.
Regarding the Pizza Hut location at 7624 Wornall, Kansas City,Mo, 64114.
Went there today to obtain the power lunch special. Got there around 11:15 am. Doors locked. Drove around to the pickup window; set there awhile then I called the call center to see if they could tell me what time this location unlocked their doors, and as I was speaking with the call center after sitting there fifteen minutes; a employee noticed that I was there. Asked the female what time the door were unlocked. She replied some of the workers came late; so that is the reason the doors are still locked. I don't know but in my opinion that is not good customer service. Thank you.
Ordered pizza at 8:09. Went to get it and was told it was given to another customer. I had 6 teens at home waiting to eat and at 8:56. I’m on the phone with the manager. her offer to me for their mistake was a 2 litter Dr Pepper. I asked her really that’s the best you can do. I’ve waited over a hour. Her exact words to me were well I was gonna give you a discount before you started yelling at me. Problem with this is I NEVER yelled once. I simply told her that this was not acceptable. I was told I’ll deal with your husband when he comes in. DEAL???? You gotta be kidding me No discount. And she glared at my husband when he picked it up. I’ve been a customer for 15 years. I think if your employees are this rude and unprofessional I’ll go somewhere else.
We watch Sky news .Pizza Hut recently cancelled its advertising with Sky because a handful of internet trolls complained about Sky .Our family eats your products /...Just as your company isn't forced to advertise on Sky ,this family can make a choice to purchase pizza elsewhere .Please reconsider your company decision and place advertising back on Sky News .After all who do you want to please, a few internet trolls or people who actually buy your pizza .Mr &Mrs A Currey.
The customer service at my local store is horrible. The estimate for delivery times is always off by at least a half hour. If you try to call the store, they will pick up and hang up on you just to get you off the line. I will never order from the store again. If I could score them zero stars I would.
My name is Michael Williams. I live in Charlotte, North Carolina. Friday afternoon April 5, 2019,:I place a carry out order at the Pizza Hut located at 3215 Freedom Drive here in Charlotte. I ordered 1 Pepperoni Lovers Personal Pan Pizza and 3 Meat Lovers Personal Pan Pizza’s. When iI got home and undressed, my wife and I looked at the pizza’s and noticed that the Meat Lovers pizza’s had very little meat on them. They each had one slice of pepperoni on them, but little to none of any other meats. I called the store and asked to speak to them manager. The young lady who answered went to get the manager, but came back to the phone to ask the purpose of my call. I was taken aback, because she was not the manager, and why the manager would send her to ask such a question. I related the problem and she went back to tell the manager. When the manager came to the phone, I explained the condition of the Meat Lovers pizzas. She said there was nothing she could do about, it was the way the toppings come out on each pizza. Then she questioned, as if I was lying, if I sure they didn’t have meat on the slices. Again I told her there was a piece of pepperoni on each slice (centered in each slice) but little to no meat other than the pepperoni. She wanted me to bring the pizzas back so she could look at them before refunding or replacing. I had been out all day and had just got home and had changed my clothes. I explained that to her, but she again said that she could not do anything for me without looking at the pizzas. If the meats, as she says just are placed randomly on the pizzas, how could the pepperoni slices fall dead center on each slice. So instead of arguing with her, I told her I would file a complaint. Terrible way to do business. And to think this over a $4.50 Pizza!
I just used your online ordering to order several pizzas. Upon completing all the required information for my order to include payment, I received a message saying it was unable to complete my order. Pease help me understand why I was charged for pizza I will not receive? If the order could not be processed, why was my card charged? If the store I was referred to for delivery was offline, why was it an option online? I called the number listed for the store and it was answered by an employee from another store. He advised me that the store I ordered from was not open for business and the charges on my credit card would come back to my card in a few days. SOOOOOOOO! Now not only do I not have pizza, I also have to make another charge on my card for food elsewhere while I wait for a pending charge to come off. This is very poor customer service and I will not be supporting pizza hut with my business again. Thank you.
I order a pizza for my two year old at her daycare from store 03225. The delivery left the pizza out side the door. The daycare has a bell to ring. The driver couldve took the pizza back to the store. I think that this is nasty and unnecessary.m I am livid. I spoke to the manager about this it does not seem like he will do anything to help.
Memphis, Tn Shelby Drive Location: Today 4/3/2019 I ordered a pizza online at approximately 7:45 pm and was told I would receive the pizza within 45-60 minutes, which was fine. So 8:30-8:45 passes still no pizza. I call to check on my order & they say it will be an extra 15-20 and the account would be credited $5.00. $5.00 off a pizza order that was at that time almost a hour & 15 minutes. Get the pizza and the order was cold. The wings where cold. Absolutely horrible service. I will no longer order from Pizza Hut again!!
my once a month buffet at my local Pizza Hut. Today there were a whole new staff. I liked the old staff better. They were kinder and really knew how to take care of there customers. This new staff, one, cant cut a pizza on the buffet, therefore the customers hands (including mine) was in the pizza's on the pizza bar. 2 didn't act like they wanted to help. My husband and I needed a refill on our drinks and no one came by to check on us so I went to them. The female took are glasses and dumped them in the trash and gave us new glasses. She didn't have to do that. She also had an attitude. Again, your old staff was great and we were disappointed about the whole lunch.
(804) 309- 5895
My complaint is specific to the Pizza Hut on 34 Street North in St. Petersburg FL. I attempted to dine in tonight and ordered a large pizza. The restaurant was completely empty at 6 PM. After ordering, I had to walk around to find a somewhat clean table. I found one that I had to wipe off further with a napkin. Next I went to the restroom which was filthy. There was paper on the floor and overall the bathroom was not clean. After washing my hands, I realized the paper towel dispenser did not work. This made me wonder if the employees really are washing their hands. I rejoined my wife at a table to wait for the pizza when she jumped from here seat at the sight of a COCKROACH on its back still kicking its legs. I told the cashier and with that we were out of there. Your brand dropped 100% in our mind tonight!
At approximately 12:10pm on 4/2/2019, myself and co-worker attempted to place a telephone order with the Pizza Hut located at 2763 West 5th Street in Lumberton, NC 28358 by calling 910-608-0057. A man answered the phone stating it would be an hour and a half for delivery the immediately put on hold. We were on hold for approximately 30 minutes before we just hung and no one ever came back to the phone. We attempted to place the order online but for some reason it wasn't working properly either. That means we were not able to get lunch today. It was a very cold and rainy day and we were just trying to get lunch delivered to keep from going out. We have placed orders with this locations many times before but always picked it up but I must say that this experience was horrible. Someone out of professional courtesy could've returned to the line to say "please give us a few minutes and we will be with you shortly" but they didn't. The guy who answered the phone initially didn't say he was putting us on hold; he just did it. I have never experienced such unprofessional service with Pizza Hut anywhere. Something needs to be done about this. Due to working in a business office; we now have to go the rest of the day hungry until after 5pm because of this experience. I would appreciate it if someone would respond to this complaint. Thank you in advance for your attention to this matter.
On Fri night, March 29 we placed an online order for 6 original Pan Pizzas from your store 1302 Monticello Ave., Norfolk, VA. 23510. The order was placed at 8:12pm and we did not receive our order until 11:10pm. We called several times to inquire. When we placed the order the time estimated for delivery was 30-40 mins (if we had thought it would be longer we would have ordered from somewhere else). At an hour, we called the store to find out an ETA. We were told it was out for delivery. We called again when it had not arrived after 1 1/2 hrs and once again we were told it was out for delivery. At 2 hours we called, were placed on hold for 10mins and had to call back, got hung up on, and twice they picked up the phone and hung it right back up. Finally, a nice gentleman answered and helped and tried to get the manager on the phone and was not successful. He relayed that they had delivered our order to Hancock St instead of our street Hanover St and they had to turn around and go back to remake our pizzas. There is no Hancock St in Norfolk. He stated the Manager offered to take $15 off and we requested a full refund. This has happened which is great. However, when we finally received our pizzas after a couple more calls to the store 3 hours after the order was placed, they were cold, hard, and had been sitting AND the order was incorrect and not what we had requested. This was for my sons 17th bday party and half of the kids had to leave without having dinner because they were so late. This ruined his party. We are fuming at the lack of professionalism and customer service represented at this store )with the exception of the one nice man that tried to help over the phone). We will NEVER order from Pizza Hut again (this is 2nd time we ordered from this store and received cold pizza). You should review the service at this store and send everyone back through training. A business should be better run than this. I believe the Manager's name is "Malany" but not sure of the spelling. Extremely disappointed. Telling you this so that you can re-evaluate how this store is being run - it is not representing the Pizza Hut brand in the best way.
I received a text message at 5:10 that my pizza was out for delivery. At 5:37 it still wasn’t here so I called the store. He said it was out for delivery and would be here in 5 to 10. I only live a mile and a half from the store. This is the second time this has happened.
Over a two hour waiting called 3 times just to be on hold for more than 10 min and no answer called 4th time finally got through to the store just for them to tell me my order was cancelled 1 minute after I ordered, witch is bull shit. I have a order number and the tracking shows order was taken and being cooked. Also you charged my credit card twice, they better not go through. I will never order from you again.
On Sunday, May 31, 2019 I ordered online the 3/ $5 special from Pizza Hut on West Main St., Newark, Ohio. I orderd a Medium Pepperoni Pizza, Breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 diet pepsi's) The delivery was very timely, but when he handed me my order there was no pizza. I said do you have my pizza? and he said no maam, and pulled out my order slip. on the slip it said i ordered 2 double breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 pepsi's) ... I said what? i was not rude to the driver, it wasn't his fault, thank him and told him i would call the store.
so... i called the store and they told me that i ordered what they delivered. i tried to explain that something must have happened, either with the online order or possibly i hit a wrong button and didn't know it, but that i really want to order a medium peperoni pizza for $5. The order i had placed with tax came to $18.81. then i added a tip on that. so, i had already spent over $20 and all i have is bread sticks and soda.
The store employee put me on hold, i talked to another employee who put me on hold and finally a man came on and told me my pizza would cost me $11.29. i tried to explain that i had just spent all this money with them, but that didn't matter.
As a person who runs an Association, i understand there are rules, but i also understand Customer Service. I informed the man that i would not be ordering from him ever again, which is sad, because they are right down the street.
I have been a Pizza Hut lover for years, I just wanted to let you know, that I am very disappointed in the service i received...
Never did have my pizza :)
151 N Terrace Ave., Apt. 5
Newark, Ohio 43055
I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
I ordered 2 pazones from our pizza hut in fayetteville tn. I asked them to only put hamburger meat and cheese because we don't eat the other stuff they put in them. When we got them home they had put everything in both of them and we could not eat them. I called and spoke to the manager and she said they did not fix them the way I ordered and they only came 3 ways. I asked her if they fixed them there or were they frozen. She said they fixed them there, so I asked her why they could not fix them the way I ordered or why I wasn't told that at the time I ordered them? She said she didn't know. So we were very upset about our dinner that night and will not order anything else from them and will go to the new pizza place we have in our town. thank you june owen
Right now I wouldn't rate you a 1 I would rate you a zero I called and I got a large veggie Lover's which was correct and I got it for my son well I also ordered a pan cheese pizza medium and I got a hand tossed Pizza I know the difference between hand tossed and pan dough if the dough is heavy or what I could go to the Stow store I guarantee I'll get a pan pizza vs hand-tossed I can't help it they make mistakes on my order quite often like the last time I ordered a thin crust veggie lovers like I always do and a cheese pizza like I always did and I got a pan veggie lovers but my pizza was right that we kept the order but I let them know and my son ate it I don't know what's going on with the store and Monroe Falls that something's got to be fixed I don't appreciate a driver coming to my door and asking for the pizza back and I tried to give him back to him I had one bite out of the pizza I don't care if I ordered it 2 hours ago 5 hours ago if I bit into my pizza and it was wrong then fix it it's not that I wanted hot pizza I don't always eat my pizza right when it gets here anyway but the driver and for me that he wanted to see the pizza I should have met had one bite out of it I was not satisfied it was not deep dish and he told me he was not replacing it he's been with this company for 8 years and he drove off I'm not very happy I will never ever order a pizza from Pizza Hut again I'll go to Domino's
upon checking out, Mariah I believe is her name refuse to check me out. She was assisting another customer, but I waited until she was finished, i stood there and she asking another employee to cash me out. Like what the hell - I thinking she was very unprofessional, rude and racist. I WILL NOT BE GOING BACK TO PIZZA HUT EAST 80 IN LONGVIEW TEXAS.
Hello, last I went to my online Pizza Hut account so I could order dinner for my family a little after 8p.m. to be delivered as soon as possible, only to find out after waiting an hour for my cash order to arrive that my local store only had one delivery driver they said was overwhelmed with last minute orders after looking up my address I was told my order was already out for delivery in the order they were processed and yet another hour and a half went by now we're approaching 11p.m. and still no delivery only to have a female worker tell me that all deliveries had been made and their was no record of my online cash order because I placed it at the wrong store and I was out of their delivery area very rudely then hung up on me. I know this was their mistake because I'd just had a delivery made to me here in Bartow, Florida from my local store like I always do with only difference being my payment method, but to be treated like I didn't know what I was doing as well as being lied too in such a rude manner by an employee makes me want to be a Pizza Hut customer anymore. Lastly, I've never been treated in such a manner like that before.
Ordered Italian sausage and mushroom pizza received a pepperoni and mushroom. We confirmed our order on phone and called Ashley store asst manager, she said there was nothing she could do because it was ordered online at pizza hut's website and they were not responsible for the order being incorrect. So when you order from your stores online they can send you whatever they want and not be responsible. I can not believe this is true. i have been a customer for years. Would you check this and let me know because I will never order from pizza hut again if it is . Thank you for your time. Jamie Teakell
We order from Pizza Hut all the time . Over a month ago I had ordered pizza one night and the order was wrong and t never called that night and complained because we had a family emergency and I never got the chance to complain until several days later and when I did call . I wasn’t asking for anything I was just letting them know what’ was going on two different managers were very rude . Well we have ordered from there a few times because we love pizza huts food . Well last night I ordered the order was wrong and the food was cold well I called and talked to the manager they sent replacement pizzas out that was still wrong and they were very rude so I called again and a man manager was very hateful and they sent another pizza that was right . But the management there is very rude and disrespectful to there loyal customers . The Pizzahut was knickerbocker location San Angelo tx
Absolute worse service ever!!! Waited forever to get a personal pan pizza - at least 30 minutes!! Then the when the pizza came out,I had to wait for the soup that I had ordered for 10 minutes which at that time I was informed they were out of the soup I had ordered. The salad bar had items on it that were old and dry!! Totally an unsatisfactory experience and we don’t plan to ever come back to this Pizza Hut or any other if this par for the course for your company!! We have a Mazio’s that is very good, but we decided to eat at Pizza Hut tonight. When we first came in around 6PM, there was only three other customers and we still had such lousy service. So,Bad Decision all around on our part.
Every week we order pizza and when we go for pick they denied for plates even after asking .they said always out of stock. Also if we asked for red peppers they are saying that we don’t have enough. Please don’t take and give us just couple pack with ugly and roof face. After spending 30$ for food there face like we are getting free food.....
Location-pizza hut ,Hacknesack,NJ
Pizza was cold and thin as a board might as well got thin crust bread sticks hard and stuck together
We went for buffet night pizza was cold salad bar not refilled and drinks not refilled. There was no one to work the dining room. Heat table was not at temperature and once a pizza pan was empty there was not another one to take its place. Pasta was cold. This Pizza Hut is located in Nicholasville, ky
I have been going to Pizza Hut for years in the Essex Vermont location up until now my service has been great, today was the Worst service and experience ever in any restaurant I've ever been in. Nor have I ever been treated so poorly before by the Manager or a Server. I was there for dinner with my 9 year old daughter which I had called in a pizza and decided to eat at the restaurant. I pulled the server over to let him know the shakers were health code dirty. He went back to the kitchen told this manager who streaked very loudly across the whole restaurant she just change those shakers. She came to the table I showed her the shakers she said she would wash them tonight and walked away. I was trying to provide feedback as it was disgusting eating a pizza, wanting to use condiments and not being able to use them because the tops were nasty. I've worked in a pizza place 30 years ago myself and we always had to wash down our shakers each time we washed down the table. I was simply providing feedback and it became dramatize to the point that i told the Server I was done talking about it and just wanted a box and bill. The server decided to tell me he was not going to serve me anymore, I could go get my own box and my own bill. I understand that you have changed managers I would rethink the manager you've hired as she did nothing. There was other people in the restaurant that were employees who have been there other times when I"ve eaten there before and have gotten pleasant and never have had a problem. If you care, call me and I will review this with you.
We are regular customers and we have pizza delivered. On March 23rd I placed an order for pizza to be delivered and received confirmation at 21:34 that the pizza would be delivered at 21:50. At 22:14 I called 808-643-1111 to find out where the pizza was and spoke to a person at the call center (I was not able to contact the store directly). I waited a long time and was told that there was only one driver on duty and that he was out with four pizzas for delivery. I said that I would like a coupon or refund because our pizza was late and would be cold. The lady told me that she would have the store manager contact me and that the call center has no authority to resolve such complaints, although it was clear that our pizza was very late. I asked again "are you sure that you cannot just resolve this now?" and the lady hung up on me.
I called back and spoke to a different person at the call center (now it was 22:20 and the pizza still had not arrived). This person did not hang up on me at least, but she said that she would have the manager of the store call me, which never happened. The pizza arrived while I was on the phone with the second person, and it was completely cold. I should not have to pay for cold pizza and for late delivery--please resolve this or I will move on to a different company. Your pizza is not good when it is cold. I would like a full refund.
Store that we order from: 2320 S. King Street., Honolulu, Hawaii 96826
My phone number: 808-286-1577
Ordered from Urbandale, Iowa pizza hut. Food was delivered on time which was great. But first our pizza had the wrong crust which wasn't the worst but I expect to get what you order and most of all the wings we ordered showed up in a melted plastic container. Out of a dozen wings we could eat three. Photo attached, wings were melted into container and we were going to eat plastic. So not impressed by this. We are planning on going back to another pizza store for delivery.
we all want the perrotso pizza back please .
Order online pizza from my local store in Nicholasville Ky at 6:07pm order was sent got email it would be about 40 to 45 minutes no problem. They arrive at my house at 7:28pm can deal with the wait, but when the two pizza's and the cheese bread is room temp and taste like it was out for a very long time. Very sad to many place to order pizza from in this city, and we do not order from this store very often that maybe the last.
I have no complaint. I do not eat at pizza hut. Have none in our immediate area. I just wanted you to go to a facebook site. Fairbury Ne for sale.. There is a very bad ( in my opinion ) complaint about Fairbury Nebraska Pizza Hut. About a cook wearing his Pants WAY below Belt and Above Knees. Made me sick to my stomach. Sure it had same effect on at least half of the people that read those comments. Just tore up my Daughters free pan pizza coupon for that store. She got it from a carnival at our school.I will let the school know why we did not use. We used Geneva. Very nice . But closed now. And Superior Ne Now closed.
We placed an online order at our pizza hut in Lincolnton NC just before 8pm Sunday night. The estimated delivery time was 35-45 minutes. After waiting more than an hour,my wife called to find out about the delay. The gentleman on the phone was very rude and hateful. He told her that he did care what the online delivery time said and that it would get here when they could get it here.
I ordered on line. Once my pizza showed up I looked at them and seen that the 1 pizza that was supposed to have bacon on it had if I was luck a teaspoon full of back on the whole pizza so I called the store and spoke with a gentleman and he looked up my order and said they don't deliver where I live after 8pm that he would be more then willing to remake it at no cost if I was to come pick it up, I proceeded to tell him that I did not pay for delivery for me to have to go pick it up and he kept saying there was nothing he could do so I flat out told him either deliver my correct order or send your drive who is only a couple blocks away to bring me my money back and take the pizza and he hung up on me then bout 15-20 min later the driver showed up and gave me the amount for the pizza and walked away no apologies or nothing
I don’t typically like to complain, but I had a frustrating issue today with Pizza Hut in Jamestown, NY tonight. I called to order 2 pizzas and let the employee know I had coupons for 2 free pizzas I’d received from a charity fundraising event. After giving my order the employee told me they could not place my order because they didn’t accept those coupons, and said I could come in the store to order. I drove to the store (about a 30 minute drive from my house) and placed my order and was told by employees that they didn’t accept the coupons I had. After a lengthy explanation of how people forge coupons, the employee said that she would honor the coupon anyway. I ordered and then waited the 15 minutes for my food to be made. This was a bit irritating because I tried to order ahead to speed up the process of grabbing some dinner. I brought the food home to realize that one of my pizzas was made incorrectly. I had ordered ultimate cheese lovers and the pizza had marinara sauce on it instead of Alfredo sauce. I called the store and was given to a manager to speak with. I let the manager know that my food was made wrong and she said she could make it correctly and I could pick it up. I let her know that would not be possible today as I live 30 minutes away and had a commitment to be at and asked for a credit. The manager said she could give me a $10 credit. I questioned if I would be able to get the ultimate cheeselovers with the several toppings I’d ordered for only $10. She then said “oh you were the one with the coupons we don’t take.” I replied that yes I had 2 coupons for free pizzas anyway I’d like them. The employee did not apologize once for the mistake but said if I gave her my phone number she would put a credit in for me. I again clarified that it would be a large ultimate cheeselovers with as many toppings as I’d like, and she replied if I had an issue to ask for a manager and it would be resolved. I’m not too confident in that happening but hope it will. I was disappointed in the customer service I received at multiple occasions today. From when I called to order, then had to go in the restaurant to order, to when I called when my order was made incorrectly. What was supposed to be a quick dinner for my family before running out the door turned into a frustrating night where someone wasn’t able to eat dinner due to an issue with tomatoes. I hope my issue will be resolved, but I also wanted to make Pizza Hut aware of the poor costumer service at this store. (I did not receive a receipt to attach). Thank you for your time.
Tried going to Petoskey Michigan’s pizza hut at 4:30 PM Friday 3 /22/19 waited 15 minutes with another customer who said he was there 5 min before us. I left after the 15 minutes without seeing a single pizzahut employee ! There was 3 tables that had pizza and all had empty glasses . Really really disappointed
Today I tried to order a pizza with a voucher that I received it wouldn’t go tru I tried a few times then the payment went tru not the voucher but I didn’t mind as I was treating the kids to pizza I was waiting then I rang to inquire about the pizza but there was no order gone tru but my account had Been deducted the money after ringing customers service the first girl was was half asleep spoke quiet and just not interested at all then top it off she hung up the phone i asked to speak to someone more senior she. Said she was busy and will call me back before 10 pm this was at 4pm so I rang back the second person blamed my bank for the problem at 7 pm I received my phone call back from the manager she was very not interested the fact that I had too send my kids to bed with no pizza she seemed to find it amusing and I felt I was getting laughed at I could hear people in the back ground I found it very rude and unacceptable and the need to train there customers service team it ruined my Saturday evening and my kids too as I promised to a Pizza Hut night and out of pocket disgraceful the way customers service deals with these issues when clearly it was a issue problem on Pizza Hut.behalf I shall not be ordering from Pizza Hut again and I advise people to think twice as customer service seems to think that the problem was not there’s
Order a pizza online it say 15-25 minutes but had to wait an hour then the employees are so unprofessional and have nasty attitude.
how do you do a national campaign about the pzone and then local restaurants do"nt have any to sell i will not be a pizza HUT customer anymore tonight it is Dominoes instead what a waste of advertising sheesh
I ordered a pepperoni lovers pizza. The pizza was made wrong, it had bacon and pepperoni on it. I called the store about it. The guy told me that was a day manager and this manager had just came on. He stated he wanted to see the pizza when they replace it. I said no problem and had pizza waiting. They never showed up and he didn't seem too even care. We get a lot of pizza from this store and the past 3 orders we have not received a great order. At the same time as this order, I also placed another order for a supreme lovers large. They sent us a medium and no reason why. In the past 2 months 1 order was 2hrs late, I've cold and looked like they laid something on kid so cheese was stuck. We have received wrong stuff. I don't know if this store has new people or what but service has been going down hill.
I was at drive thru and my food was not ready on time. My pizza was left out by the window to just sit for over 30 minutes. I was told it would be 10-15 minutes before I could get a refund. Employees were coming to the window complaining about their problems. I am about to stop completely supporting Pizza Hut.
I can not express the disappointment that I have felt with the Pizza hut in American Falls, Idaho. We loved the Sandwiches that they use to have on the menu and those were taken off the menu. Then we would go in and order a salad to go and that was removed from the premises. I also use to order a personal size thin crust pizza and they would make it without hesitation. Now they refuse. We live in the country so we do place orders to go frequently but most of the time we get the wrong order and after traveling 14 miles I do not have the energy to take it back. What is wrong? Why is the Pizza Hut having so many problems? It has no competition, We are a small town and should be given good service?
I live 2 minutes away from YOUR restaurant on Western Way. Yet I'm unable to submit an order because I can't get my DAMN PASSWORD RESET. I called your Customer Service #, ONLY to be told I could sign in as guest. WRONG, there's NOTHING TO SIGN IN AS GUEST OFFERED.
PAPA MURPHY'S GOT OUR BUSINESS.
ONE MORE COMPLAINT
Your STUPID SYSTEM WON'T TAKE MY EMAIL ADDRESS
I have ordered a meal for 4 from Pizza Hut, Majhiwada, Thane(w). They have cancelled my order without my knowledge and delivery boy was late to 20min.I haven't receive any refund till now nor any solution.
This is how you treat the customers????
Very dissapointed by the Store manager behaviour and response.He was very rude
3/16 2019 around 6;15PM pizza hut in Selma, California would not accept my 100 dollar bill (MONEY!)" DUE TO THE RULE THAT THEY DONT ACCEPT 100 DOLLAR BILLS". The manager at that time said it was due to all the fake 100 dollar bills lately, I said don't they give you a pen to check the bills or get training to identify a fake bill. She said you did not. Your rule for 100 dollar bills is complete garbage, not everyone uses a debit card or orders online. Seems to me that probably why you are a dying company, total lack of service to all people. Good riddance pizza hut I won't be coming back
I made an online order and waited for 45 mins and it never showed so I called the store and the young lady stated that she cancelled all deliveries. I asked why was the tracker indicating that it was being made. She had no reason to the fact. This was very disappointing my kids were upset for the sleep over. The store was located in Manhattan Blvd unit D Harvey La 70058
I got my order cancel after paying for it through credit card then I didn’t get my refunds back in my account and that was the worst experience of my life with pizza hut .
I was given the wrong pizza. Both were made incorrectly and one was cold without the extra cheese I ordered.
My new email is email@example.com
I went to the Calhoun GA Pizza Hut, address 613 Hwy 53 East SE 30701. I went to this store ordered my pizza and waited. When it was ready the checker just looks at me and walks off, KNOWING my pizza was ready. She had just finished checking out several other customers and looked dead straight at me and left, went to back and was wandering around like she was lost. One of the other guys from the back and told me my pizza was ready, and had to call the girl back up to check me out. When she got back she had to get my pizza from the warmer, when she should had went ahead and checked me out in the first place . I mean it was just plain rude the way she did. If these people do not want to do their jobs and do them right maybe they should just stay home. Donald E. Voyles
I am offended by a new Pizza Hut TV ad where 2 young women swear (« Oh my god »). Isn’t there enough words on our language without teaching our young people to take the name of God in such an inappropriate manner? Shame on you!!!
In your latest commercial with the two young ladies, the one girls says, "Betsy, oh my God look at that pizza !" unquote. While I realize that we live in uncaring world, I do not like people using GOD'S name so casually. Let's have some respect for the ALMIGHTY.
It is Inconceivable that I did order on line to Pizza Hut and the drink on delivery was open.
This is a very delicated matter even the Health Authorities should be involved on this matter.
The branch is located at 25 High street, Witton, Middx, TW2 7LB, London, phone number 02088933003.
When I went out to check for the driver he was already gone.
There are millions of people out there ( millions of pounds ) expecting to change their preferences at any time and with this sort of incidents it is easy to do it.
Thanking you in advance for the attention to the above written,
Faribault, Mn 55021 Pizza Hut delivery we has was on 3/11/2019. Ordered at 7:36pm on line and it was delivered at 8:05pm which was fine delivery time but they forgot the wings on my daughter's Allison order. So I called them back at 8:06pm and let them know. They said that they would get them out right away. So at 8:45pm I called again to say they still were not here. Again I was told that they would check on the driver and if they had them and get them delivered. Amy told me that they were slammed with orders all at once and they would get them to me hopefully soon. So again at 9:19pm still not having the wings delivered, I called for the 3rd time. I told them that I also work in food service and when a mistake is made, the delivery mistake usually gets bumped up to the first delivered the next time the driver goes out. They finally had an adult female deliver the wings and a lame order of mini cinnamon rolls as an apology for being almost 2 hrs late with the remaining part of our order.
Now, I myself like Pizza Hut and this is the only time it was time bad other then the one time our order was late and I received a free coupon for it. Nothing was offered like that which struct me as not good customer service. I know how things are when you get slammed and I know your drivers my be on the younger side and may not full understand the goal of good customer service. I hope that Faribault can work on this with their workers and drivers. My family prefers I not long order from you anymore, especially my husband who was extremely upset with the service.
Thank you for your time.
I had order two boxes of pizza online and they both did not tease right and it had smell bad had to throw both boxes of pizza away did not want it to me the kid sick it had my stomach hurting
1300 S Watson Road
Buckeye, AZ 85326
The manager came out an ranted at my 62 year old wife. She was very upset by this. A worker at the store, parked right behind her, she back up and didn't see the car because it was hidden from her view. The manage ranted at her about her having a back up camera. So what there is no need for this behavior!
The driver was rude. When we asked for grated cheese and pepper and garlic butter he rudely said we should have ordered it.
The new store manager there said the drivers do not deliver inside the mall. What is he use of delivery drivers if they are not going to bring it to your door.
The manager and the driver were both rude
I hope all is well. I am very disappointed with the Pizza Hut on page I’m St. Louis, Mo. I placed my order at 5:25pm and didn’t receive my order till 6:45pm. Please note: When I ordered the delivery time stated, it may take up to 20 - 30 mins. I also received a text stating the time of delivery will be 6:05pm.
I’m sending this email because I didn’t get a sorry from the delivery guy or the manager, when I called. The delivery guy stated, we have a new guy. I signed my receipt and he left. I wasn’t given a copy of the receipt. When I called to speak to the manager and she asked, what wrong with the order. I said nothing( because I refuse to wait again for another order). I just told her, I was upset for waiting so long. She stated, oh yeah we’re busy. Really?!? No apologies! She provided a discount and I ended the call.
I proceeded to eat my pizza and I realized the pizza was cold, I barely had sauce on the chicken and no garlic sauce on the pizza. So now I’m stuck eating a dry pizza and plain chicken. I ordered the big box. I have NEVER received such bad service from Pizza Hut. I’m so disappointed and I hope things change. I feel like I just wasted my money. Ugh!
I quit going to our local Pizza Hut in Paris, Tx for a year because of poor service and never got pizzas right. I started back a couple months ago to try it again. Time before last I got a pizza and when I got home it was wrong. Called and manager said she would give me a 10.00 credit. Ordered a couple weeks later and it was 6.50 and the manager again talked to me and said I still had 3.50 credit. So I ordered tonight March 13th at 5:30 from a coupon you sent me on line. Got to Pizza Hut and Manager and I did not get along, never seen her before. Pulled up to window set there with no one in sight two cars came in behind me and a lady with a full mouth of food came to the window. I did not want to see that and she brought me my order and it was 6.50 and I told her I had a credit. First of all she new nothing about the online special and she was head manager. Secondly I told her I quit coming here because of service for about a year. She let me know I could quit again. She said if I had used part of credit I lost the rest. Even though other manager before told me how much credit I still had left. She went to back of store and I could hear her ranting while I was setting in my car. She told me if I wanted the special I had to order on line and I told her I did. She was completely clueless and did not want to listen to me cause she felt she was right. She told me I was being hateful cause I was trying to get across to her what I had been told before. If she doesn’t know the special and cannot work with public any better than that she doesn’t need to be there. Won’t be back for another year or maybe never. There’s so many pizza places here I don’t have to put up with this. Don’t understand why this Pizza Hut can’t keep employees and have grown ups running the place.
i got my pizza the driver put the wings intop of my personal pizza when i got the personal pizza all the cheese was stuck to the top of the box told the lady about it she gave me a audited, soo i tried eating the pizza and it sucked so i went online and cancel the order, then the lady calls me 15 minutes after and tells me she is coming to pick up the food i told her i tried eating it so it will be mostly gone by now, then she starts to trash talk me on the phone then tells me she will call the police on me it was just a total shit show how do they have people like this as managers i cant believe it wont ever order from here again and i legit have thousands of point with u guys like i order every other week LOL crazy employees run background checks plz
I have deliveries to my home from Pizza Hut in Downey California. Someone is Chicago logged into my account? and used my credits, picked and ordered merchandise under my name and added a phone address to my Pizza Hut order page. I have deep concerns about your security and how they got into my account. The store was not helpful.
Pizza Hut - 5401 S Wentworth Some named KOBE. How do I know they did not get my credit card information and then I cannot reach anyone at Pizza Hut to discuss.
I think that the toppings on your pizza has been getting less and less at the vegreville. Alberta. Canada location
I have now ordered two times at the Pizza Hut on Oneida ST Appleton, WI. My first order came to me cold. I did not receive all I had ordered and paid for. The manager told me he would have a $20 credit for me to use with in a months time and to call to get credit. Pizza Hut 25.86
Hi, Melony! My Order
Delivery To : 431 E Eagle Flats Pkwy, APT 409 Appleton, WI 54915
(The price of your order has changed from $20.79 to $30.29.) I had a 35% off my order. My total order came to $20.79. With my credit, I should've had to pay .79cents. I have a copy of my order below. When I called and placed my order, first they said they couldn't find my credit then, the manager said he would give me my credit but, I didn't have enough ordered to have my order delivered. So I had to add chicken alfredo pasta with bread sticks. He said my order totaled $18.52. When I received my order, I was told I would have to pay the $18.52. I have always ordered Pizza Hut pizza but, this store makes and deliver nasty pizzas. I always get extra cheese and the pizza looks like there is hardly no cheese at all. I hate to go to another pizza store. Can you please help me. I feel I am owed $18.52.
Create Your Own Pizza Edit
Medium Thin 'N Crispy ®, No Sauce, Extra Cheese, Garlic Buttery Blend Crust Flavor, Pepperoni $13.38
Extra Sauce Order - 50 Garlic $0.60
Baked Cinnamon Sticks With Icing - Single Order $4.99
Icing Dip Edit $0.60
Stuffed Garlic Knots With Marinara Sauce $6.29
Delivery Fee $2.99
The price of your order has changed from $20.79 to $30.29. My 35% off order disappeared.
I ORDERED A PIZZA FROM 6203 BELMONT RD ONLINE IT SAID PICKUP IN 10 TO 20 MINUTES IT TOOK WELL OVER 35 TOTAL ALSO SAW EMPLOYEES HANDLING FOOD WITH BARE HANDS ONE EVEN HANDLED MONEY THEN HANDLED FOOD NO GLOVES FLOOR WAS DIRTY WITH DROPPED PEPPERONI AND FIXINGS DONT THINK I WILL BE GOING BACK
The ultimate cheezy crust commercial.
This is the worst PH commercial I have ever seen. How do you think two bug eye girls and one cross eyed and the hip sway and whip sound is funny NOT AT ALL. Totally stupid, tasteless. I cringe ever time that commercial comes on.
You can do a lot better. Go to You Tube and see all the negative comments on it.
Just my opinion
Mark A. Canfield
There was something in my food, they charged me for food I did not order and the driver gave herself a tip.
I really don't have a complaint But I would like to know if you guys could go back to he small pizza size or make the personal pan in thin Being a senior I cant eat a med. But a small will work. for me and my dad. or even the personal size in thin crust
On February 16th I had a very negative experience with the Pizza Hut in Heber City, Utah.
We ordered 6 pizzas for delivery 4 hours prior to the delivery time. When we were first delivered the pizzas (they arrived late) and there was no large supreme pizza (instead a smaller one topping pizza we didn't order), my sister called Pizza Hut and asked them if they could bring the correct pizza. They said they couldn't get in touch with their dispatcher so our only options were to give us a $10 store credit (which isn't even as much as we paid for the pizza) or we could come in to pick up the pizza. So she said we would come in to pick up the pizza right away.
I drove the 10 minutes to pick up the pizza. When I got there the employee at the front asked for the name for the order to which I gave him the name and explained that I was there to pick up our pizza they made a mistake on. The employee looked up the name and then went to the back to ask about the order He was standing behind some metal shelves (which I could hear and see through) and told a lady back there that I was there to pick up my pizza to which she replied “We’re too busy. We can’t make it. Tell her we will just give her a $10 credit.” He came back out and explained to me that they hadn’t gotten to making it yet and that I would need to come back to get it later or they could give us a $10 credit on our account. I explained that I didn’t want the credit, I wanted the pizza that I was told I could pick up right away. I said that since it was their mistake and I had come all the way in only to be told that I didn’t have a pizza, I thought it was only fair that they make the pizza and have it delivered. The worker then went to the back to explain to the lady that I had asked that they deliver the pizza since they told me I could pick it up to which she said “I already told her we would give her the f*****g credit. WE aren’t making her a f****** pizza!”. It was at that moment that I spoke up and said to them in the back “Excuse me. I can hear everything you are saying. If you have a problem come out here and talk to me to my face but don’t talk to me with that language.” Immediately the front employee and another man came running out front and told me I needed to “bring it down” and “calm down”. I got very frustrated and said “Do not tell me to calm down. Your employee is the one who is raising her voice and using very inappropriate language.” He said “she’s actually the manager here. We’ve been so busy that she hasn’t slept for over 48 hours and that’s why she said that.” After much talk, the man agreed that they would make the pizza but they would not deliver it to me. Instead he said I could pick it up in 30 minutes (they made it clear that delivering it was not an option).
I went back 30 minutes later, was completely ignored by all the workers and after waiting 30 more minutes, went home without the pizza. When I arrived home without the pizza my sister called Pizza Hut again. They acted very apologetic and said that she would make the pizza herself and have it delivered right away. She double-checked the address and we waited for the pizza.
Two hours later, the pizza STILL had not come, so I called again. By that point, we had gotten other food so we no longer wanted the pizza, we just wanted a refund. I called and explained that we had still not gotten our pizza after four hours of trying very hard and doing everything they said in order to get it. He said they had the pizza right there, and I said that at this point we no longer wanted it, we just wanted a refund since it had been 4 hours. He said that the problem with doing that would be that he would have to refund our entire order. I suggested that he do that since they had put us through such a hassle for four hours trying to get our pizza. Upon suggesting that, he got extremely hostile and started yelling at me over the phone. I'm not exaggerating when I say yelling. He said that although they were "partially" to blame, they had been very swamped that night (as though that was my fault). He literally screamed the words "the customer is not always right!" (I promise if you have a recording of this call you will hear this). Upon being screamed at in this manner and generally treated so rudely, I told him to just go ahead and give me the store credit, but that $10 did not even cover the cost of the pizza, which was $17. In a very condescending manner, he said "fine, I'll make it $17. Is that good?"I said it probably been a little more with tax but that was fine. He responded in very snotty voice saying, "fine, I'll make it $18". I can't underscore how much his tone with me was rude, snotty, and down right hostile.
At the end of the day, what needs to be understood is that we ordered a pizza that was never delivered or made for us when we went to the extra trouble to pick it up. 4 hours later, the store still refused to give us a refund on the pizza we paid for. On top of this, we were treated incredibly rudely and unprofessionally through the entire experience, being blamed as if it were our fault that they were so busy. Although we were given store credit, it really doesn't help the fact that we didn't get our pizza. Our aunt paid for the pizza, and she lives on a small island in the pacific where they don't have pizza hut so she is never going to get her money back. And after an experience like this, who would ever want to return to Pizza Hut again?
On March 6, 2019 at 6:02 P.M. order (order #319030618025800258001333034240) a pizza online, before the pizza was delivery I inform the manage by phone that I only had a $50 dollar bill. The pizza was deliver cold and the delivery driver didn't have change had to give the driver $3.00 over my bill. This service was sad.
I ordered two family tus chicken and they were the worst we ever had, The pasta was dry lacking and sauce a very little chicken. my ticket #27,invoice #16 for a total of $25.38. I would never reamend Pizza Hut to anyone from what food we received.store#010690
I placed an online order at 8pm on 03/06/2019 with a time for delivery was 85-95 minutes. I called about the timeframe at 9:50 pm and was told by Alvin that the pizza was only 18 minutes late it should be on its way at 10:07 pm I called back and spoke with Alvin and the supervisor name Shelby on duty she advised me that the order would be cancelled. At 10:17 pm I received a phone call from the driver stating that my order was outside. I then advised the driver that the order was cancelled over ten minutes ago. I didn't get an apology or anything I have been in customer service for 15 years and that was beyond unprofessional. I ordered a pizza a week ago and received my order from the same location that looks like the pizza was dropped with a hole in the order and the cold wings. Every time I order from this location I have an issue or concern about my order. Customer Service at its worst.
This Pizza Hut, located at 3460 Robinhood Road, Winston Salem, NC, was absolutely filthy on February 18, 2019. There was paper, food and chairs in total disarray when I walked in to order a pizza. The manager was the only waitress and she was also making pizzas. There were two drivers and only one filled any orders. No one answered the phone within less than 10 rings and no other customers at the counter or on the phone. There were two children, approximately ages 10 and 4. It appeared they were there waiting to be picked up and the youngest moving from table-to-table leaving it a mess and leaving with the manager. She may be the manager's grandchild, I'm not sure. There were several uncleared tables; approximately eight, but I was the only customer. There was a broom out as though someone had the intention of using it, but in the almost two hours I was there, the broom never moved from its position leaning against a table. The manager delivered my drink after 20 minutes, a second female employee came on their shift and she delivered my pizza and no one ever came to my table again. I had to flag one of the employees in the kitchen to get a box to take my leftovers home. It was the WORST experience I have ever had at a Pizza Hut! I have attached pictures for your review.
This Pizza Hut, located at 3460 Robinhood Road, Winston Salem, NC, was absolutely filthy on February 18, 2019. There was paper, food and chairs in total disarray when I walked in to order a pizza. The manager was the only waitress and she was also making pizzas. There were two drivers and only one filled any orders. No one answered the phone within less than 10 rings and no other customers at the counter or on the phone. There were two children, approximately ages 10 and 4. It appeared they were there waiting to be picked up and the youngest moving from table-to-table leaving it a mess. There were several uncleared tables; approximately eight, but I was the only customer. There was a broom out as though someone had the intention of using it, but in the almost two hours I was there, the broom never moved from its position leaning against a table. The manager delivered my drink after 20 minutes, a second female employee came on their shift and she delivered my pizza and no one ever came to my table again. I had to flag one of the employees in the kitchen to get a box to take my leftovers home. It was the WORST experience I have ever had at a Pizza Hut! I have attached pictures for your review.
I order against my better judgement as ive had bad luck with this store in the past. I FINALLY got my pizza 25 minutes later than they said it would be. when I started to eat it it was dry and ice cold, so was the dipping sauce for the bread sticks. when I called to voice my concern the manager "John" said im sorry. didn't offer to replace it just so much off the next one. there wont be a next one ive given them their last chance!! this is piss poor service! I want my money back. the store was the Laurel montana one on bernhardt rd 406-628-6382. in my opinion John should be fired! I will spread the word. laurel is a small town. thank you Penny Cramer 1130 11th ave laurel mt 59044 406-628-7512
Just watching a commercial on Fox for Pizza Hut. Two female teeny boppers - one of them said, Oh my ???
Try to teach my children not to use the name of deity in vain. That was not cool - scrap that add.
Pizza Hut; North 7 Hwy, Blue Springs, MO.
Called for a delivery pizza which was not delivered. Called one hour later and was told the order was for Carry-Out, which it was not, And was told as soon as they got a driver (no time just when they got a driver) it would be delivered after sitting there for a half-hour+. No offer to cook a new one just to deliver the one that had been sitting there. I have ordered pizza from this Pizza hut twice a month for twenty plus years (check your records). Something like $10,000+ in pizzas and you have lost me as a customer and I will happily tell everyone I know of how I was treated. On my way to Godfathers to pick up a pizza right now.
I will never eat another Pizza Hut pizza in my life because of the way your franchise treated me. Way to go. Amazing!
Ok 2nd time having to do this on the soddy Daisy tn Pizza Hut. My delivery was 20 minutes late after getting confirmation that is was out to deliver. My food was cold I didn’t get correct pizzas and I didn’t get got wings instead they brought cinnamon rolls. It’s aggravating because I like Pizza Hut and my kids to but this Pizza Hut is horrible. I called them and told them and they told me to file a complaint!!
if there was an option of -20 stars I would, on Friday 3/1/19 In new braunfels tx I ordered @5:40 pm for delivery then 7:20 come along and nothing called nd of course its answered from another pizza hut from another state which is just idiotic and transferred me o the local ne and said they lost my order so they were going get on it, here it is an our later and no delivery they finally called about 8:20 to see if we still wanted the pizza we said yes and here its already 8:45 still no delivery which pizza hut only 3 miles away, we called the local number back that the employee called s from but we only got a busy signal and here are Monday and still no delivery or an apology call.. I did post on my local social media and I guess this is normal
customer service.....how is this establishment still open is mind blowing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
thanks from a non return pissed of customer
I ordered pasta from my local pizza hut and it came in a pizza box. When I opened the pizza box my food was falling out of it and its spillage throughout the box. When I called in they agreed to remake it and send it out. An hour later I recieved nothing so I called back. When the associate picked up he told me they haven't made it yet and it'll be 40 mins. I began to tell him I just want a refund. Before i could finish talking he hung up on me. This is terrible customer service and an overall bad experience. I would like a full refund due to this terrible service.
I ordered a large meat lovers for delivery - 2 hours later I still haven't heard from them , so I called and they stated that they no longer had a delivery driver. There was no phone call to tell me that the driver was gone and they couldn't deliver. The payment was on my card and the money was taken out and it still has not been returned to my card. Just horrible service and they actually got an attitude with me like it was some how my fault! Ill never do business with this particular place - 2145 Bessemer Rd. Bham al 35218
I have been a customer of Pizza Hut eversince my return to the Philippines in 1996. I have lived at 280 Pasic Ave, Bucal, Springhomes Subdiv, Calamba City, Laguna, Philippines. I have dined at Pizza Hut, SM Calamba and Pizza Hut in Los Banos, Laguna. I have also ordered pizza via Pizza Delivery service. Today, I can't get hold of Pizza Hut delivery service. The local number is no longer in use for Pizza Hut Halang, Calamba!
I tried calling the provincial delivery number #1-11-11 but could not get a response. Please advise.
Pizza Hut 9515 Blue Ridge kc I. Terrible customer service. Will never buy from Pizza Hut again after dealing with this location. Never reimbursed me or brought my boneless chicken, Wich was paid for. They just grabbed random sodas only one was correct.
I called corporate before the Pizza gave me food poisoning. And they told me to take my refund up with the 9515 blue ridge kcmo location. When I started throwing up viciously for 2 days. I called corporate again about my 41.07 refund from very neglected customer service delivery. And they tried to offer me coupons for more after telling them no that I was still sick they told me I had to be hospitalized for the refund. I also missed a days work. I didn’t have health insurance at the time. I’m very sure corporate know about this specific location having very bad reviews.
If I had known I would have never went.
Used to be my favorite pizza place. Never will spend my money again with them. And will detour all my family and friends from buying from them. Since they choose to have fault customer service and break health codes.
I’m not into proving anything. Like they want . I’m not in court. I was their customer. I wasted my money on thier knowing that this location is complete crap.
I’ve even scene
Put my order in and paid for it 3 hours before I needed it. Order came they forgot a pizza I had ordered and paid for. Called them about it. Was told it was on its way 45 minutes later still not here. Called again the guy that answered the phone was rude and hung up. I then called again asked to speak to a manager and the same guy was rude again and asked me what the issue was. Finally I got to speak to a supervisor which she was nice, ended up getting our missing pizza and a refund for everything. But now today I got another charge for a totally different amount, no idea what it is for probably my missing pizza that was supposed to be refunded anyway. The food we did get was not great at all, was cut terrible. Very disappointed in Pizza Hut in general after this and getting charged for something I should not have. Customer Service is awful as well at least it was Saturday night. This was the Pizza Hut on 41St in Sioux Famls
GM and DM st Joseph Mo fired for refusing to work sick bringing me to think how I'm treated and how much$$$ is stolen by their dispatching practice. I want to work but not when I am vomiting and certainly not for free. Jim Colby and Jen and Liz at 22 and st store
Good day. I have experience in many branch. All is quite fantastic the workers commitment. Unfortunately I have experienced few times in Pizza Hut tampin the service was so bad. If take a way take too long time even no customer. Hopefully take note this issue.
You advertise, that when a person offers breadsticks or garlic knots , that you receive a marinara sauce with it. It even states on your web site when ordering online. I have never received any! I am presently speaking with an attorney about filing a lawsuit for false advertising.
I order a large pizza from pizza address on Broadway drive in Hattiesburg ms.39401 and the pizza was not done! I called back and the operater reordered the pizza ! At 9:44 someone who say their the manager at pizza hut on Broadway dr. Call me and reply that wat i order they cant fix! Very rude!!! Because ask why can't get what i ordered he begin to get mad ! He was very nasty and replied he aint got time for this mess and will call authority about a pizza!! Very unprofessional! Im very disappointed in the service i have received tonight! 6019663958
Ordered a medium. When got to pickup window, we were told that we could have had a large for $6 less than the medium offered. When asked why they didn’t tell us when ordering, they laughed. Really bad service
Your Crestview Florida store is run by a bunch of idiots. Ordered a take out and it took over an hour to get two pizzas. No wonder y’all suck
I called to make an order the attendant answered the phone and put me on hold to never to return 40 minutes I made it to the store and still no answer. I placed an order left went shopping at s schunks and my order still not ready. I asked to speak with management in which no compassion was given towards my situation. That is not the first time this have happened. I was refunded my money and I took my business to IMO pizza. I like Pizza Hut but I refuse to be treated in this manner. Corrected action is requested
I called to place a delivery order. The young man on the phone was rude, couldn’t speak English very well. He wanted the address, which I gave to him. He asked how to spell the address. I repeated the address again and he said. “ I dont know how to spell no Tamiami Trail.” I asked to speak to someone one else and he hung up on me. I called back and asked for the Manager, her name was Cassandra. I r plainer what happened, she never apologized about the incident, in fact all she said was do u want to pls e an order, so I gave her the order. When we were done I said thank you, she didn’t respond she hung up. Very uneducated help and the manager was as unfriendly as the help.
I ordered 4 large pizzas, they were all suppose to be deep dish but they were thin crust, they were suppose to have extra cheese, instead they barely had cheese. They were all suppose to be pepperoni and extra cheese, simple I thought. They were for my 6 year olds birthday that we had at the park. They were disgusting. I would have took them back but everybody was already arriving at the party. I won’t order from Pizza Hut again!
I ordered two large pizzas today to be delivered to my home. One was Super Supreme pan pizza. I can tell you right now, if that is the new pizza you are so proud of you won't have to worry about me ever ordering it again. What was that excuse for pizza sauce? It looked liked, had texture like tomato paste. Ugh! Was there any cheese on that pizza? I sure couldn't find it. There was some areas that had something that resembled cheese. But nothing like what I anticipated. A new baking pan that delivers a crispy crust? My granddaughter said it tasted like "Play dough." Can you imagine? The texture of the crust was really weird. Not like pizza crust at all. So good luck with your new product, it's certainly not a pizza. I don't know where I'll order my next pizza. But I certainly know where I won't order it.
At 2:28pm on 6/12/2019, my daughter ordered pizza for delivery. At 3:30, the pizza had still not arrived. When my daughter called to check on the delivery, she was told that it was on the way. Another hour passed and she called again, only to be told by the Manager that she had personally delivered the pizza. This was a lie as the pizza had not been delivered to the house. I called to the restaurant (In Griffin, GA) and asked about the order and why after 2 1/2 hours, the pizza had not been delivered (it was now 5:00); the cashier said she didn't know what happened and would put the order back in and have it delivered. Another hour passed and my pizza still had not arrived; I went to the restaurant to inquire about the order and she said that the delivery guy had been gone about a half an hour to deliver the pizza (I am approximately 5 miles or less from the restaurant). He finally delivered to my home about 30 minutes after I arrived at the restaurant. While I was waiting, the Manager who claimed she had personally delivered my pizza came in and claimed that she had delivered a pizza on my street but her receipt did not have my address on it. I paid for the pizza over the phone and with a debit card. While the manager was "kind enough to give me my order free" (because I had only waited 3 1/2 hours for the damn pizza), she could not explain what happened to my order or if anyone had signed the receipt that had my name and card information on it. While I was waiting, another customer had been waiting for 30 minutes only to be told, "I don't know what happened to your pizza but they are remaking it." BAD SERVICE! They are pushing to get closed like the one in Barnesville if they continue to disappoint the customers!!! The Manager and cashier seemed to think that it was okay that I had waited so long and should just be content with the free, Cold pizza that was finally delivered to my home.
I proceeded to place 2 orders with your company the1st order being # 3190612193400001414013436 and the 2nd # 3190612182936001412013436 on 06/12/2019. I received a call stating that they do not deliver in my area and I have had pizza delivered here more times than many. However the call center canceled my order, I called the number back and was transferred to a rude supervisor who then transferred me to the local store. Upon stating what I was calling for I was then told by the local store that they do deliver in my area and to replace the order online because order 1 was canceled. After replacing a second order I then received another call from the call center by a Deon Anderson ( Supervisor) stating that they do not deliver in my area after the store told me to replace the order. He then mention he called the store and spoke with the manager on duty and it was verified that they do not deliver in my area, but he failed to get the managers name that he claimed he spoke with. Which I don't believe he placed that call. I have never seen a call center with the most rudest customer service reps ever. I just place a order with pizza hut yesterday and spent over 50.00 and if this is how a customer is to be treated I will take my business else where. There are many pizza chains all around and no one should have to deal with this .
I will not ever go back to your Rossville Pizza hut in Maryland. I was visiting with my family and the staff was cursing at each and acted like they was outside have a free for all. The waiteress Elise was very good but the managers on duty was cursing at each and then talking about where they was going to drink after work. I was so disappointed because we haven't ate in Pizza Hut in a long while. This is by far the worst the managers was yelling a gentlemen in the back I guess he was the dishwasher because he looked older then the rest of the employees. He was very quiet and didn't say anything. BUT FOR MANAGERS TO BE SO DISRESPECTFUL TO OTHER EMPLOYEES IS OUTRAGEOUS. There was I guess 3 managers on duty they all had the same shirts on. The blone headed girl at the register ringing people up was very rude. and the other fat girl cutting pizza was so nasty talking to the older gentleman about the dishes. There was a very heavy set Manager that didn't say a word and aloud this disrespect to go on. Its a shame that that store has went down hill because of all the teeneagers running the store. I wish they had some people over 30 running store like they used when the food and atmosphere was pleasant. I have small children and don't need my children listening to this kind of conversation in a resturant
On 6/10/19 I placed an online order for one 3 topping medium pizza and 8 garlic Parmesan wings. The confirmation email stated the order will be ready in 15 to 20 minutes. I waited 25 minutes to eave the house. when i arrived at Pizza Hut my pizza was ready but the wings were not ready. I asked the cashier Jasmine how long would it take for the wings to be ready? Jasmine instantly got a nasty attitude with me as though I had no right to question her. Jasmine did not even great me with a smile. Her demeanor was as she did not want to work that day. she told me it would take about six minutes for the wings to be ready. I waited about 10 minutes before I asked her again. She eventually brought the wings out. I asked her what was the number corporate and she stated she didn't know it. I asked her to have the manager come up front to give it to me. She went to get the manager. Jasmine immediately came back without the manager and stated the number is on the back of the receipt which is untrue. There is no number on the back of the receipt. I left the store after asking what the manager name was. her name is Christie. as I was sitting out front of the store a lady came from the back (christie) and talked with Jasmine and stared into my car as I was calling corporate. The service I received today was totally unacceptable. i would like to her from someone at corporate about this HORRIBLE service I received.
This is in reference to your store located at 15587 Cumberland Rd, Noblesville IN 46060 and the manager on duty tonight 6/10/19, named Andrew. My husband had ordered 2 pizzas and was told that he could substitute a different sandwich and his coupon would still be good. When he went to pick it up, the charge was going to be over $27 when the coupon was for $6.99. The manager told him that the substitution could not be made and offered no other solution to the fact that the person taking the order had made an error. The manager told my husband if he didn't like it, he could call the number on the back of the receipt. There was no phone number on the paper he was given. The manager became irate when he had to go and obtain the phone number to your corporate office. My husband called the number in front of the manager just to make sure it was a working number. In the end, we had to drive across Noblesville to the other location in order to get our food. We have had repeated issues with this location over the past few months, including their website site not working properly and calling the store to order and being told it was our fault that the online ordering was not working and we would not be given the online discount price. The employees here are rude and could seem to care less whether the orders are correct and that customers are in the store. Obviously, management is extremely unprofessional. This will probably be the last time we eat at Pizza Hut all together. There are many new specialty pizza places opening around us. We have been life long customers of your restaurant, but with continued poor management and lack of food quality, we see no reason to continue to waste our money with your company.
Very disappointed life long customers
Every time I order from here, (walton on thames Pizza Hut) something is wrong with the order, this time The food took over an hour to arrive (I called up Pizza Hut) the guy said he was sorry and that the delivery driver had left a while ago and proceeded to offer me a free pizza next time I order.
However I shan’t be ordering from here again as the last time the garlic bread was sent with cheese when I specifically asked for no cheese, as well as this the delivery driver forgot to give our drink and had to drive back to do so.
The previous time to this I was called up and informed that they did not have all of the ingredients to make my pizza (which I appreciated) but then the person on the phone proceeded to offer me a free ice cream (which never arrived with said order) again the food took over an hour to arrive.
I went to pizza hut on college street in Beaumont texas. I was waited on by Laquisha. I ordered a medium pizza and the charge was approx. 13dollars . I mentioned that seem high for that order and what was the special. She seemed very agitated at me for even asking since I had already paid. I said she could have mentioned the special to me, she said she would have to cancel the prior order and she seemed like she did not want to do that at all. I said yes redo the order and I' like the special order. She walked to the back for some time and came back and reordered for me. I saw her huddled up some other workers in the back. I thought this is not gonna go well. Sure enough later on a male worker called my name and said my pizza was not right and they'd have to start over to which I said o.k. after everyone in the place received their orders there I was still waiting, so I went to the counter and Laquisha said with all the smugness she could muster that they FORGOT to put my pizza in. I asked her to cancel my order and she said no way. I called her a sorry worker and left. I have never received a cancellation on my card and I was charged twice for the order I NEVER received. I have been a loyal customer for decades and usually order from Dowlen@ calder locale but I was on the road. I have never been treated so bad in my life. I know she was pissed off for having to redo the order, and she and her minions made wait and wait and wait. So I've paid for 2 orders that I never received. The unit # is 0027018 if that helps. I will tell everyone about this as well as social media blitz if this not resolved asap.
Wife placed a order at 6:15 pm. They told her it would be ready in 20 mins. We sat there til 7:26 pm before we got our pizza. They were telling people that came in it would be more than an 1 hr. and a half before they could place a order and there were not that many people in there. Customer service has went down the drain with Pizza hut any more.
In my Order there was supposed to be two, two liters of Diet Pepsi. And they only brought one. When I called and spoke to the store manger was supper rude about it and tried telling I didn’t order and Pepsi. So the one I did get was free. And I was looking at my online recipes as we was speaking. The guy was just plan on rude and treated my like a dumb fuck. I am not happy at all
Yesterday was our second pizza that we ordered in two weeks and both pizzas had no cheese and very little sauce . It was terrible! We live in a small town with only one pizza restaurant. And we have always enjoyed Pizza Hut . Please help
The worse place ever! I go to pay for my order and this fat ass fool with a damn hoodie on who can not talk mumbles once she takes my 50.00 dollar “I can’t take that...!” I’m like why.... a gentleman was sitting close asking her why she can’t take it.... he asked if she had change.... she said yes but I’m not taking it! Who does that! It’s fine to not take the money but why would u take my money and open the damn drawer and show that you already have 50.00 in your drawer!
Why do y’all hired ppl like that?
I spoke with the manager named precious who really did nothing but listen! So now it’s my mission to shut that place down!
Get ready to have to get another job!
I was trying to order pizza by phone and she kept putting me on hold, I was on hold for over 10 mins and staff told me I would do better by ordering on line so I did by was she was already being rude stating she was the only one up front. When I arrived there my order wasn't ready for schedule time so I WAITED FOR FIRST ORDER I HAVE 5 ORDERS I BROUGHT THE 1ST ORDER BACK TO DESTINATION. RETURNED BACK NO ONE WAS ATTENDING TO FRONT DESK PEOPLE CALLING STAFF SHE IGNORED THEM.WHEN SHE DECIDED TO CHECK ON MY ORDER I ASKED HER WAS SHE GIVING ANY KIND OF DISCOUNT FOR THE OUR WAIT SHE GOT LOUD AND ASKED DID I ONE THEE ORDER OR NOT I TOLD HER SHE DIDN'T HAVE TO BE RUDE AND SHE NEED TO HAVE BETTER CUSTOMER SERVICES AND I WAS GONNA TO REPORT HER AND SHE SAID PLEASE DO SO AND HER NAME WAS LAURA AT STOE IN ROSENBERG TX AVE H AND MY FIRST ONLINE WAS AT11:37AM AND I LEFT WITH NOTHING ABOUT 1:10 AND HAD TO GO SOMEWHERE TO PURCHASE FOOD FOR LUNCH AND SHE SAID SHE WAS CO - MANGER AND IT WAS A LOT OF OTHER PEOPLE COMPLAINTING ALSO AND WITNESS HER BEHAVIOR. ORDER #3190605113734001313032268 AND IT GO ON WITH 4 M0RE ORDERS. MY PHONE# 832-477-1122
The store in Atlanta TX has a manager that is very rude and unprofessional. She talks about whooping people's *** with customers in the store. She continues to try and start a fight with a past employee. It has done no good to report her to the store manager or the district manager because they are all friends and back each other. She has gotten everyone else that works there to harass my daughter that no longer works there. They are constantly sending her pictures and telling her that Ashley is waiting for her to show up so they she ( Ashley ) can whoop her a**.
We get to the PH at 11:18. One pizza
on the Buffett. The manager tells me they had to throw everything away and start over because it was old!!!! Really? Buffett opens at 11! I come here at least 4 times a week! And not one time has it been a perfect experience. Seven dirty plates today. That’s a record usually the average is 3 before I get to a clean one. And silverware is worse!
A small group of ladies (five) meet for lunch once a month. This month we chose Pizza Hut in Lagrange, Indiana. We are working ladies and have one hour for lunch. We arrived at 11:30 and all had to be back at work at 12:30. We placed our order. I understand that they were short handed as the manager has been in the hospital. After half an hour 2 ladies received their lunch, one order was correct, the other order (mine) was not correct, but I chose to eat it. The other three ladies did not get their orders until 12:25. One order was salad, bread sticks and wings. The only thing she received were the wings and had to ask that they be boxed as she had to get back to work. The next order was soup, salad and bread sticks. She received her salad plate and ate her salad. Her soup and bread sticks came at 12:25 and again had to be boxed and taken back to work. The fifth and last order was a personal pan pizza and bread sticks. The pizza came and had to be boxed up and she had to ask about the bread sticks. This made all of us late getting back to work. When we went to pay, one of the ladies explained that it took so long to get our order and we were unable to eat. She was given her order free. The lady taking the money was very rude explaining that the manager had been in the hospital and they are short handed. I was the last to pay and she never said "thank you", "kiss my butt", "Sorry it took so long, but please come again.". She didn't even acknowledge me when she handed my change back. We were all five late getting back to work. It was not a good experience.
As a former Pizza Hut employee, I was taught to make eye contact and greet everyone that came thru the door. This is no longer taught in your training apparently. The waitress never came and explained why the food was taking so long, offer refills, no pre-busing, nothing. I was very disappointed in our service and treatment. It will be a long time before we choose to go to Pizza Hut for lunch again. I used to enjoy going to Pizza Hut. Thank you for your time, and addressing my complaint.
I called today to place a order to be delivered, I gave my order, while the employee was rude to begin with, I asked how did my order go from 19.99 to 30.00 dollars. She was even more rude as she explained it. I then asked her to add on the tip for the driver since I had to pay by my debt card, she got rude again and stated well you can just tell the dirver and add it when you sign the receipt very rudely! In all the years I have been ordering from Pizza Hut I have always had the tip added while I was placing my order! I told her I have always had it added when ordering, and she got rude with me again you can just sing the recipet and add it then. So I canceled my order!!!! I flat out refuse to give my debit number to someone who obviously needs an attitude adjustment! If my placing an order is such an inconvenience to her. then I guess she doesn't need my money to help pay her pay check every payday either!! I think Im just gonna be shopping at little cesars or papa johns from now on!!
on 31-05-2019, at 4pm in the afternoon, I ordered a pizza via pizzahut telephone line at Total Petrol pump outlet on Airport Road, Lahore Cantt. I went there after 20 minutes or so, to pick up my pizza but it was not ready. So your staff took my order again. Despite the fact that I remained waiting outside your outlet, after giving my order, for almost an hour or so & despite my repeated requests & reminders, your staff at Total Petrol pump outlet on Airport Road, Lahore Cantt, did not show any concern to give me my order, which was highly unfair with me.
Therefore I hereby formally lodge my complaint against your staff at your aforesaid outlet.
Called in an order for pick up at the Roxboro N.C. Pizza Hut. Went to pick up order, got home 20 minutes later and realized no sauce for breadsticks. This is a simple issue but there’s a lot larger problem. I called Pizza Hut and after being transferred to several different people, I heard on the phone an employee say “I’m not listening to this sh*t”. I asked to speak to the Manager and a female finally picked up the phone. I began to tell her about the frustration of not getting what you order at this location (as it’s steadily worse). Her reply to me is “you can kiss my a*s” and hangs up! What in the world kind of staff or better yet management do you have at this location? I followed up immediately by calling the customer complaint number and was told that someone would call or contact me via email within days. I’ve heard nothing from anyone! This leaves me to assume the problem is a lot larger than this one location. You may contact me at 336-504-9644.
I placed an order for 2 med. Perroni called in at 7:05 made sure i was 5 mins late as he told me 20 mins. I got there at 735 pizza not ready I finally got my order at 815 said it just came up not when he handed me the pizza the box was warm never again
I had order online and manager didn’t want to give me the pizza because he was assuming it was already picked up. Witch it was never picked up even with the pizza being in the side with receipt. The other thing is that he was training other manager that seemed very lost and confused and even told me I am very sorry. This other manager human resource should speak to because he is really not in a manager roll and not cooperative what so ever. Assuming things without even verifying
I had a large pizza delivered payed 17.30 it was cold ang not enough sauage on it
Pizza Hut in Kyle Texas ordered 4 pizzas on Sunday afternoon, I love Pizza Hut but this was horrific I called and asked if Special was made less Quality...it very little meat and hardly any cheese..I was embarrassed to serve it..,I usually eat what's left in the morning
We had too throw it away it was very hard and dry..I called and Spoke to a lady Manager and she could care less....Be careful iza Hut t love it but there are many choices
order a cheese pizza today 2nd time this has happen but this time was bad cheese was brown and overcooked my son who is 30 try to tell the manager and she talked him like a child and real hateful told him their was nothing wrong with the pizza gave no choice but to keep this pizza store was cornelia ga may 31 2019 I will not go back she made me feel uneasy never have I complained but this time it was bad
A friend and I went to Pizza Hut in Cicero, NY.The sign said all you can eat. That started at 11.30. We got there about 10 to 15 minutes later. When we up to the buffet, all that was left of pizza were 2 pieces thin crust pizza. She took that and went back to our table. She said it was dry from sitting out.
I went to get something from the salad bar. I rested my arm on the side the table top was sticky. When I opened the napkin to get my utensils out, the fork looked like it still had food on it. I went up and asked the hostess if I could have another fork. She gave me another napkin. The same thing happened. My friend let me have her fork. When we finished, we asked to see the manager, she said he will be out in a few minutes. 15 minutes he came out. We told him our concerns. was told that the forks are just water marks, that there was plenty of pizza and that they had been busy. (we walked in 15 minutes after opening.) He just seemed like he didn't want to be bothered with anything we had to say. We will not be going back to Pizza Hut again. It is suppose to be customer oriented. I guess not.
Are your stores all corporate Owned or franchises also? I’m in one of your stores at River Bridge shopping center in West Palm Beach, Fl faces Jog Road # 6728. Time is 128 pm. Friday the 31st of May. I have pictures of the front service counter and cash register areas where we pay and are served our orders. THIS COUNTER HASNT BEEN WIPED CLEAN IN A WEEK OR MORE. Makes me wonder if what’s in my immediate area is filthy then what’s hiding in the back or beyond my vision? The warmers behind the counter with the glass doors have more hand prints then a finger print system the government has on everyone ever arrested. Same for the front door just a few less. The front door I can understand customers with kids pushing the glass but there’s no excuse for the doors on that warmer behind the counter. Someone from corporate needs to sneak in this place ASAP. I really wanted to just leave and they can have my money but I got my food timely. For the sake of your good company name someone needs to look at this store from our side of the counter. Remind your staff it takes two minutes to spay glass cleaner and wipe the warmer doors and USE THE HANDLE TO OPEN AND CLOSE THEM ! Understaffed? Call me I live across the street I’d be happy to clean this mess once before opening for free. Every day ! 305/763/5471. Thank you. I have pictures if u really want them or need them but it be best to just walk a supervisor in unannounced. If u want ther 3 pictures feel free to contact me at the number above or my email.
I ordered 2 large pizzas and 6 lemon pepper chicken at 6:08pm for delivery. I called back 2 hours later to find out that my order was cancelled by the call center. I called the call center and they said the store did not have any large pizzas, so I said change the order and give me two medium pizza and the lemon pepper chicken. I called the store at 9:30pm to verify my order and the lady had an attitude when I asked about my order, she placed me on hold and never returned to the phone.Now it is 9:59 pm central time, I hung up my phone, I have not received any pizza, I'm hungry and very upset at PIZZA HUT. Now I have to get in my car and drive to the nearest fast food restaurant and get something to eat that I don't want to eat.
SGT. Herrera, Carlos J. RET.
We ordered dinner at 7 om. The estimated delivery time was max 77 min. I recieved a text that order was on its way. 20 min later I called as it did not arrive. They said they were short drivers and he was delivering. 20 min later I called again. Spoke to the manager. It was still there in the hot box. 20 min later it arrived cold and short one pizza. Called manager again. I told him I want credit and the pizza. He said okay and that it would be 1 hour. 90 min later I called.
It was still there. Finally arrived again cold and the wrong toppings
Not happy at all
. We had dinner after 10 pm.
My family and I ate at Pizza Hut in Diamondville, WY on Sunday May 26th and we were so disappointed. The salad bar was the worst I have seen. It was so messy, unclean and the salad bar food was definitely not fresh !!!! The containers of food was almost all gone!! And the over all place was very messy with trash and food all over the floor !!! I have lived here for over 20 years and never seen pizza hut such a mess!!! I am so disappointed in that place and we use to love to eat there !!! It has been going down hill for awhile now !!! Was excited to know they were getting a new manager but it seems worse than before !! It breaks my heart to see this because so many people use to eat there and many people stop going because it is not clean and poor management !! I'm sorry to complain but really want to keep the pizza hut going because we don't have that many places to eat here!!! Please send better management or something !!! Please !!!!
We ordered two pizzas and a cookie from 9672 Sunset Drive in Miami, Florida 33173 at approximately 2:20 P.M. in the afternoon on May 27, 2019. At 3:30 P.M. I called the location and was advised the Pizza should be there soon. At 4:10 P.M. my pizza still had not arrived so I called to speak to a manager and was placed on a hold for 10 minutes. I called back several times and no one answered. We then used my wife's phone to place the call and someone answered. They finally allowed me to speak with the manager, I explained to the manager that the Pizza finally arrived at 4:17 P.M. and the pizza and the cookie were cold. The Manager stated that he would send out a new order. Needless to say I never received a new order and had to microwave my pizza. I believe it may be time for training the manager properly. I will no longer order from Pizza Hut. Horrible experience.
So disappointed. I have always used Pizza Hut over Dominos as you used more toppings and more flavour but I’ve just taken delivery of a large pizza with less toppings than and Dominos pizza with zero taste.
May as well set fire to a £10 note!
I realize ANY restaurant can have a bad day, staffing issues or any number of other problems that might pop up.
Therefore, the first bad experience at any eating establishment doesn’t cause me a great deal of distress- give them another chance .
HOWEVER, this is my THIRD visit to the Pizza Hut in Eureka Springs, AR and I can honestly say it will be my last.
Every time I’ve come into this restaurant, there is a problem, not enough staff, busier than we expected, or they are out of something. Today’s problem?? I walked in to a restaurant with 4 occupied tables and at least 10 dirty tables. I was greeted at the door with “ have a seat if you can find a clean table”. REALLY?? That’s how you greet customer?
Secondly, the young man who came to the table said “can I help you” When I began to order, he DARTED off and returned with menus and a pen and paper . “I’m sorry, we are so busy”
Third, when ordering, we were told they are out of beef for a meat lovers pizza .
If they are out of ingredients for a dine in customer, then drive through is suffering too, not to mention delivery, if they offer such.
Corporate needs to pull this franchise license and see if they can find ANYONE who knows how to operate a food service establishment.
They won’t deliver to my housing addition but they will go 3 more miles down the road to deliver to a different housing addition. That’s ridiculous!
I have complained about this before awhile ago but you still have not fix the problem. Ordering on line you can not put what sauce you want and how much you want. It's frustrating that you can't order on line.
You sent me a coupon via e-mail on May 20 that says it expires on May 26. I tried to use it today (May 25) and you gave me a message the coupon had expired?
If that is accurate, why did you not put a different expiration date on it?
Pizza hut doesn't care customer satisfaction even loyal customers.
I'v been using pizzahut in sharjah university city.
I'v been ordering more than 20 times in less than 4 month.
it means I order more than one pizza almost every week.
Of course, I've ordered pizza a lot. and pizza hut made a lot of mistake because I tried their pizzas a lot. It's quite natural.
1. they made seafood pizza in a poor quality. that's why I never order seafood pizza.
when i ordered the seafood pizza, bad squid smelling was from pizza. also squid looked very dried and small becuase it is already dehydrated.
dehydrated squid means the storage of seafood is very poor and worng. especially squid is easy to be bad compared to shirimp.
2. poor customer service reaction.
Even though they delivered wrong pizza to their customer and their customer service staff told me that i can get the pizza which is supposed to be my place later whenever i want. and i can eat the pizza so i ate it then, what they say is because i ate the pizza, they will offer me the smaller size pizza later.
what the poor service mind is? ok then after 1 week i ordered the free medium pizza which is supposed to be here but they say totally differently.
they told me that I must order one pizza and then they offer me the free extra pizza.
I really don't understand their attitudes to loyal customers.
I now understand why their rate of score is less than 2 out of 5 on zomato application.
I don't want to use pizza hut anymore which doesn't have any morality and profressionalism.
they don't care people. they only care money. Actually making pizza is one of the profitable business
Because it's very easy to make it, and the source of ingredients such as mozarella cheese and dough and sauce are very cheap.
and they get the more than 60AEd for one large pizza.
such poor company is.
After waiting an hour and 15 minutes for a large stuffed crust pepperoni pizza I was told it would be six more minutes. While waiting inside I check 7 minutes later she said it is almost done. A gentlemen comes in and hears me and said Skidmore. Here is your order I got back to work and it isn’t mine. No wonder papa John’s is doing so well and Little Caesar’s is coming.
On May 23, 2019, I ordered 2 large pizza's on line for a delivery at 11:45am.Store #032465. I received a call at 11:20 am telling me that had had some problems and if it would be ok if it was a little late? I asked how late and was told I would have it by 12:00pm. I told them it would be ok if they could have it to me at noon. At 12:30 I still had not seen it or heard from them. I called Pizza Hut here in Rolla, Mo, where it was coming from and they told me it was on its way. It is maybe 1.5 miles away from where they were delivering it. I met the delivery driver at the elevator at 12:50. There were 8 of my employees who did not get a lunch because of this. I would not recommend your store at all. When we did get the pizza, it was cold.
Pizza Hut I. Broken Bow Oklahoma filthy,rude service out of everything no air conditioning flies everywhere. And it's like this all the time.It used to be a good place to eat but now I wouldn't let my dog eat there the health dept should close it down.
I dealt with the Sydenham Branch, Christchurch.
I ordered a thin and crispy, super supreme. I had to upgrade as it did not come in small size.
When I got home it was a pan, which was undercooked and very doughy.
I telephoned, at the time, to let them know so they could get their act together. I was informed they would write in a book my issue and give a refund.
I went in today to show my receipt and get a refund.
The counter staff, were very dismissive, and no apology, and no sorry for the inconvenience.
No customer service whatsoever, which after all the hassle I actually had was pretty poor.
I feel you need to do some retraining of staff to be more polite and expect better customer service from this outlet.
If this is how I am treated why would I bother to go back!
Y M McDonald
37 Acorn Close
Please monitor the Lewiston, Idaho pizza hut on Facebook at "LC Valley Reviews Closed group" every couple weeks there is yet another negative post about the local Pizza Hut restaurant. You Closed the Clarkston, WA one and it appears that just maybe you closed the wrong one.
Are you wanting to close the Lewiston location also? Your manager and crew there are ruining your business... and from the looks of the complaints on your website, it's apparently happening all over.
I went through GM training at Taco Bell in Bakersfield back in the Spring of 1995, and I know that what is going on at the Lewiston, Idaho Pizza Hut shouldn't be happening..
Hello I am writing this letter with total anger with one of your locations 4300 macsway (eastland)Columbus Ohio 43232. I placed my at 3:44pm est delivery said 4:30 as I am typing this complaint my pizza just got to my door at 5:48 all the food was cold and not to mention I couldn’t even try to cancel nor check the status of my order because they quit answering the phone and then I called the hotline and I spoke with 4 different people to transferred numerous of times and to tell me their is nothing they can do because the call center can’t see online orders. To say the least I am furious with my service and the company totally angry. The service was so horrible my driver suggested I keep calling to get my order remade and to get a credit on my account because I was not the only customer complaining and sent their food back to have remade. I am asking someone please to contact me back in regards to this matter cause something needs to happen. My confirmation number was 3190520144420001331035525 and my telephone number is 6149722081
I placed my order for delivery at approximately 7:15pm, & my credit card was debited for $37.00 dollars. I was told I would have my order within 30min. 1 hour later no delivery, I contacted pizza hut 3 times following up and they kept telling me my order would be arriving within minutes. Finally 2 hours later I called and waited 5 min on hold to finally hear that they could not deliver my order due to weather. what is this all about. I called dominos placed my order and had my delivery within 20 min. I am most certain pizza hut does not want to service there customer this way. Do you not think they could have at least apologize to me...they were so rude. I will be sending the corporate offices of pizza hut a service complaint letter with the details to my evening which was inclusive of 3 hours and 15 min of my time being spent in placing an order that my family and I never received. I am sorry for having to be so negative but, really this was a terrible evening for us and I just felt I need to spent my time in letting others know. God Bless. MMW
Ok I used the online ordering today. I thought I had ordered a Specialty pizza and a pepperoni pizza. I ordered this @ 12:35 p.m. the online app said that it would be there in 30 to 40 minutes. The place is 5 minutes from the middle school where I teach. So @
1:25 p.m. he arrived I had 3 minutes to wolf down a piece and found that not only did I not have a specialty pizza. I had two pepperoni pizzas. So I called back, to complain about the order. Unfortunately, we had a fire drill. I had to stay with my class so by the time I got back he was gone. I called the store this afternoon. The manager said or the assistant mgr said I could only get 10% off and they were writing off one pizza. But my price was 29.00 dollars! I just don’t think they were understanding how messed up this was. I got mistakenly 2 pepperoni pizzas in the middle of the day and I had bought Cinnabon’s also that should have been there on time. I can’t return food easily that was my lunch now. I was treating some coworkers with this lunch also. I also got a complaint from the manager about how he only had one driver. So should I get the wrong order late because he can’t get a driver? I already like Marcos better but I was using Pizza Hut cause I was gonna buy Pizzas for my students. I feel like you guys cheated me and didn’t try to make a good faith effort. If you don’t fix this better than you have. I will go to Little Caesar’s. I will find every opportunity to complain. Can you make this right?
I order pizza at 6:03pm on 5/6/19. Estimated delivery time: 36 - 46 minutes. called into pizza hut to get a update at 6:56pm and they said that my pizza is ready but it will be another 30 minutes and hung up the phone
The bible class of our senior community ordered 8 pizzas from the store on 43rd ave here in Phoenix AZ for our annual pizza party.
The delivery was on time; the pizzas were great,,, but we discovered that we had been shorted three pizzas. ( we paid for 8 and only received 5) We thought the delivery person would notice the error and deliver the missing pizzas,,, he didn't. ( and we tipped him generously,,) guess its our bad for not checking before he left. we didnt notice the error until we ran out of pizza, and we should not have,,, we ordered enough for each person to have 2 slices.
really disappointed in Pizza hut cheating us
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