Pizza Hut Complaints Continued... (Page 3)1150+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
I visited pizza hut at Dexter Missouri tonight at 10:55pm. This was the worst experience I have ever had at a pizza hut. We walk in and start hearing sexual noises being made by two of the employees. We were not greeted at all when we walked in, they just stared at us and continued making the noises. We were the only customers in the building and we sat for 10 minutes without being waited on. Once we were finally waited on, we waited 30 minutes for our one pizza. Before we got our pizza, two employees began yelling at each other very loudly making us feel so uncomfortable that we got a to go box and did not even eat a bite of our pizza. This is my second time visiting this location and the employees were absolutely disrespectful and unprofessional both times.
Pizza Hut #033389
13214 Coursey Blvd, Baton Rouge LA 70817
Ordered the pizza online. I arrived and was told my food was just coming out of the oven. 20 minutes later I was told my last item was coming out. After that item came out I was told we had one more item that would be another 5 minutes. I was waiting for a total of about 40 minutes before I received everything. When I got home, I opened the box for my P'zone to see this (see attached image). I could not drive back to trade for another one, since that pizza hut is across town and I had my two young children with me AND it was getting late. They were very unhelpful whenever I'd asked how much longer it'd be, either on their personal phones or talking with one another.
The Pizza Hut in Seminole OKlahoma never do their job and they all smoke weed in the back away from the cameras to not get caught. I have witnessed them doing so in their cars and etc. the managers that are supposed to fire people and make sure employees work do nothing about their poor customer service and they cannot run the business properly. A delivery driver named Chris steals the other drivers deliveries from the board as well.
We were at the Pizza Hut in Siloam Springs Arkansas today for lunch1. Service was poor 2. We waited for thirty minutes on our food which was not even ready at that time. 3. we told the waitress we were leaving and they charged us for our drinks. another customer in the store was having the same problem. they did not offer any compensation for our wait and did not explain why the pizza was not made yet. The only explanation was and I quote Sorry about that end of quote. plus the sign said buffet and there wasn't one they said it was other days which I cant remember. WE ARE REALLY DISAPOINTED IN THE WAY WE WERE TREATED! I THOUGHT PIZZA HUT HAD BETTER CUSTOMER SERVICE. I KNOW THEY HAVE IN THE PAST BUT I GUESS ITS NOT NOW. To rate my experience I wouldn't even give it a 1 MAYBE 0
It was not cool it was stuffy and when gave us the menu it was so worn out could hardly see what was on menu apparently mgr does not care walked out
My daughter and I had a very bad experience with the lady working there. She was very rid from the time we walked up . I asked her prices and she's like they are up in the board and I ask her if she was making fresh pizza amd bread sticks ,because the ones that were there we're expired . She was rude about that also . Then when they were finally done she have my daughter the old ones anyway and told her they were still good but they weren't . And my daughter was holding her hand out for the change and she threw it down in front of here . So so rude . She was throwing the old pizza in the trash with attitude when we ask for fresh . Was being so so rude with attitude the whole time . If you hate ppl don't be in a job u have to deal with them on a daily basis and I they will lose a lot of costmers because of her ruddness . She needs to be told about it or fired .
We ordered delivery and one pizza was burnt and the other was burnt and incorrect. We ordered pepperoni and got sausage. Also, we ordered a 2 liter and the driver did not give it to us. When we called they told us they would have him bring it back and he never did.
Ok you only driver was less than respectful and took my change with him and tried to snatch the pizza out of my hand when I wanted my change before I could call Pizza Hut and ask why I wasn’t able to have my change. Anyways that alone the first pizza room an hour and 30 minutes to get here. We got a refund pizza (still only got one drink even though we had two now) and he told my brother (143 minutes of waiting) to tell ‘your girl to learn to have respect for people’. Talk about disgusting and disrespectful I hope I can take this farther because I’ll take some rude shit like this to court I have none of my change and still missing a drink this is distant gross and the first one wasn’t even warm but the banana peppers were burnt.
Pizza hut in Farmington Mo. Is the filthiest eating establishment I've be in a long time. Only one person waiting on people. No tales had been cleaned, trash on the floors. We finally just walked out. All i heard while I was there was how hours had been cut and corporate only cared about profits. A sorry restaurant indeed.
I have been to 3 locations for a meal and was given poor service and bad attitude. Store in Jasper Alabama was closed at
2:30 PM and employees were inside and would not come to the door. I went to store in forestdale alabama and treated very rude, because I was white. They did not want to wait on me. Store in Gardendale Alabama was received with bad attitude from the manager and the food was bad. All three locations have bad food and bad attitude. If this is the way you run your business, I will not be visiting your stores any longer. I may add that I report a problem to your customer service rep and he assured me that I would receive a call from the district manager. I never received the calls after complaining to corporate Headquarters. You may not care about my complaints, but you have on record 928 other complaints. You use to have a great business, but not anymore.
I have been reaching out to corporate by phone and email for the last two weeks about an experience I had where I was threatened by a staff member. 11 days later and still no response. Filing a complaint with the better business bureau.
When I placed my order, I requested extra marinara for the family order of breadsticks which was part of my order. After looking at my receipt when I returned home, I noticed I was charged .75 for the extra marinara. When I requested the sauce I was not told it would cost $.75. If I had been told, I would not have gotten the extra marinara. I was shocked that a little cup that size would cost that amount of money. I do not believe 2 cups that size of marinara are enough for a family order of breadsticks. Otherwise, everything was good.
I made a order with the call center they got everything right but one thing was still missing from my order some cinnamon buns. Well I called them back but no one will give me what ordered or refund the money.
Ok I used the online ordering today. I thought I had ordered a Specialty pizza and a pepperoni pizza. I ordered this @ 12:35 p.m. the online app said that it would be there in 30 to 40 minutes. The place is 5 minutes from the middle school where I teach. So @
1:25 p.m. he arrived I had 3 minutes to wolf down a piece and found that not only did I not have a specialty pizza. I had two pepperoni pizzas. So I called back, to complain about the order. Unfortunately, we had a fire drill. I had to stay with my class so by the time I got back he was gone. I called the store this afternoon. The manager said or the assistant mgr said I could only get 10% off and they were writing off one pizza. But my price was 29.00 dollars! I just don’t think they were understanding how messed up this was. I got mistakenly 2 pepperoni pizzas in the middle of the day and I had bought Cinnabon’s also that should have been there on time. I can’t return food easily that was my lunch now. I was treating some coworkers with this lunch also. I also got a complaint from the manager about how he only had one driver. So should I get the wrong order late because he can’t get a driver? I already like Marcos better but I was using Pizza Hut cause I was gonna buy Pizzas for my students. I feel like you guys cheated me and didn’t try to make a good faith effort. If you don’t fix this better than you have. I will go to Little Caesar’s. I will find every opportunity to complain. Can you make this right?
I ordered a Italian sausage pizza carry out and when got home had just a cheese pizza. Tried to call them back and they wouldn’t answer phone. Rawlins wy Pizza Hut. Will not go back
Tonight I've been treated so poorly that I feel like was 100% your company in Mt Gilead Ohio's fault. I ordered delivery from your company this evening at 738 and tied to pay through my PayPal account. The manager Natalie said my payment was denied and so I told her I would pay cash . 30 minutes later the pizza was deliveredand I paid 20.even , giving driver almost 4 dollar tip. As soon as he left I seen that the manager made a mistake and charged my card 16.36. I called and brought it to her attention that it went through. She then said it was denied were not giving you your 20$. Or refundimg your card
She insisted there was no way she is giving us refund on card or my cash
She said I would have to come to her. Angrily that it's an obvious mistake I drove down to show her transaction I'd from her sever
.I'm a known homosexual and have been treated so so horribly in this town for years I even left for 15 and just recently came back to marry my best friend who is Mexican American citizen. Even though I'm gay we are married. As soon as we walked in the door we could tell she thought very little of us the manager at Pizza hut in . Mt. Gilead Oh. She acted like we were inconveniencing her and literally wouldn't even talk to us . I was so upset left my card at the house a d had to go back and get it .then she said how do I know thabthis is this pizza hut refusing to check to see if my payment cleared after all she said you forgotnykur card and I just wanted cash . I just wanted to be treated like at humn being who just paid for a single service 2 times. After debating with her about why she won't just refund my cash since the payment obviously came out of my accounts she supposedly refund my card but really was being obviously racist or whatever wouldn't even talk to me ,she said you obviously only want cash . I don't know what was less obvious that I wanted my money back since they charged me twice. I only wanted what was right. I have never felt so poorly treated in my life . It had taken me 25 years to come out of the closet and didn't believe this kinda hate still exhisting in this town. I'm going to let it be known that pizza hut has Managers in there corporation treat homosexuals and minorty woman like we're just scamming them. I work hard for my money building homes and swinging the hammer every day. Then a multi million dollar company can't give a customer 20 back after they realized there error. I'm so hurt and this totally consumed all of my night. I just wanted my rightfully deserved refund. She acted like I was just some queer that doesn't matter. I'm filling multiple complaints and will probably find out of there is any legal action I should take.
Rob Fieler and Joedi Carlos/Fieler
I ordered a stuffed crust pizza from coal Township Pennsylvania Pizza Hut and I got the wrong pizza went I called and complained they gave me a different pizza that was cardboard pizza no cheese on the pizza at all it was disgusting I threw it away. I’m very disappointed
Okay, I usually have no problem out of Pizza Hut, but I went to Atlanta for a concert this weekend, and it ended at 12:00, while Pizza Hut closed at 1am. I understand no one wants to work past closing time, I have to close a grocery store consistently, but we were super hungry and wanted a decent bite to eat. We ordered 2 medium pizzas at 12:30, and the order was accepted, saying the order will take a maximum of 45 minutes. I know it would be after 1:00, but only by a few minutes. The app said the order was being made, and even sent a text alert that it was on its way around 1:30 or so, but it was taking unusually long. I stayed up until 3:00 because the app was saying a delivery driver was on its way. This was really upsetting, since we haven’t eaten since 3:00 from being on the road for a majority of the day.
The next day, we stop by the Pizza Hut we ordered from (25 Piedmont Ave NE, Atlanta) which was 5 MINUTES AWAY FROM THE HOTEL, and the cashier went and got a manager I think, and he showed me a cancellation report where my order was on it. I told him that the app showed the pizza was on its way, but he completely blew off that we waited forever and just said the money will be refunded sooner or later. There is no reason that the order should’ve been refunded at all. I understand working is hard, especially after midnight, but there should’ve at least been a prompt saying that the order wasn’t coming. I don’t know, I feel like the staff could’ve handled it better, rather than just completely cancelling my whole order and giving my money back because they didn’t feel like “working over”. Usually encounters like these don’t bother me, but the lack of care really pushed my buttons, and I do not plan on ordering delivery from the Atlanta restaurant again.
I am a customer that patronizes cherry Rd pizza Hut in rock hill sc 29732 frequently. They have messed up my pizza the last 3x. I called go get my "so called free pizzas" and the information was not available in the system. If pizza Hut messed up an order- then state they are going to make it right but then take the information out of the system... How is that good business?
Cherry Rd in Rock Hill SC has poor service and does not attempt to do better.
I just whatt is due to my family. Pizza Hut made a mistake and should pay for it as they offered... I didn't request anything they offered to make it right.
I want to work with pizza Hut but not at my expense.
I was in sanducy and heard the manager swear at her employee. This isn't the first time this has happened. Your manager at this branch is rude and degrading. Her name is Vicky.
Had to wait almost 2 hours for our food about 30 min for drinks our waitress was a crack head her teeth were all rotted out she couldnt be still and she didnt turn our oder in. We were suppose to get a discount and didnt even get one. Worste experience ever!!!
Only because I had to give it a star. Not only was the food cold, wrong, it took TWO HOURS. Tried calling to cancel and was on hold for 20 min. So we just accepted that we couldn’t cancel it. Ordered a hand tossed pizza and got cold, hard thin crust. Also ordered a chicken Alfredo and it was overly loaded with pepper and the chicken wasn’t cooked fully.
I went the Hut on Route 9 North in woodbridge to get a Pezzone the TV said $ 5.00 when I reached the store I expected to pay 5.00 + tax then I was told it was $ was 5.99 and tax that's not was advertised
First of all the server was not engaged in her work, no smile, no thank you, no refills on drinks or checking on us to see if all was fine. I ordered a pzone meaty sandwich, when I got it the sandwich was not good, it tasted very bad, it had a very bad taste to it and I did not eat it. It was mostly full of cheese. Actually I had an upset stomach a short time later after eating only a few bites of it, it was evident something was wrong with it. On top of that the restaurant was not very clean and our table had a sticky surface. Pizza Hut has always been my favorite pizza until lately, what we are experiencing now is it seems like they are thrown together quickly, greasy, and almost seems like they are not fully baked kind of mushy? I also blame management training for the shortfalls in product, service and clean restaurants. One more thing, maybe things would improve if the help put down their phones and quit playing grab ass in kitchen and focused on the job they are being paid for and had some pride.
The driver was so nasty. Bad hygiene, rude, etc.. And smelled of weed. Name tag said Kembryana. This was the Garden City Location in Georgia.
It should not take over an hour everytime we order from the Firethorne Katy Tx store. This store has the worst service and the home number never works.
Delivery driver was really rude, and our pizza was under cooked I would I like full refund otherwise I will make a formal complaint.
On March 31, 2019 i called to order a pizza to be sent to another address, i had to repeat myself several times and the young lady was not
understanding the information i was providing so i got frustrated and disconnected the call. I then disconnected the call and then called back
to speak with a supervisor and i told the young man that i wanted to speak with a superviser concerning this issue and he placed me on hold and
never came back to the phone. I then called and the same young lady who initially answered the phone took the call and i asked to speak with
the supervisor, the supervisor did pick up the line quickly and then i advised her of what happend on the call and she took my order and she
seemed like she had an attitude and the told me the my card was declined and i had just used my card with another merchant. I then called my
bank and they told me that pizza hut declined my card. I asked my bank (Wells Fargo) did they decline the card or did pizza hut decline the card
and they told me that pizza hut declined the card. I asked can they do that he my bank said that pizza hut has the ablity to decline the card. So i
then went into the same pizza hut and ordered the same pizza and used the same card and the charge was approved. I was very disappointed
in the way i was treated. I have worked in customer service for at least 20 years and have NEVER been treated so disrepectfully and so horribly.
This was one of the worst customer service experiences that i have ever had. I will be reporting this the to the better business bureau and consurmer affairs. There have got to be better people you can hire. Very disappointed with the service of one of my all time favorite pizza places. I will NEVER, go to this pizza hut again. Thank you Shri Brown, 762 524 2433, Columbus, GA. Pizza Hut# 025857. I still have my receipt from that day.
I was just at my pizza hut on 30th street in Hutchinson KS, I bought a meaty pzone to go and the order was totally wrong. I was told they can not add a item inside the pzone up they can leave stuff out. first of all this is a stupid policy. I ordered a meaty pzone, minus the ham, minus the sausage both kinds, I wanted beef and pepperoni, and bacon but I was told you cant add the bacon to this food item.....but when I got home my wife's dinner was WRONG.... I got sausage, and three pieces of pepperoni, my wife can not eat sausage so this pzone had to be thrown out. my ticket number is 0058 server name is RUSSEL, the amount charged was $6.50...….today's date is 4-21-19 this is not the first time that my ordere was wrong. please do a better job in the quality of your food ordered. This the only full service pizza hut in my home town, so I might have to not go there in the future. That will depend on your response to this complaint if I go back.
my Unhappy wife,,,,,
North Little Rock Arkansas - Warden Rd
I have called this pizza hut several times and it kept saying they were closed. When I finally got ahold of them they put me on hold and I'm still on hold. It's been 17 minutes.
St marys Georgia Pizza Hut. My husland and I after watching tv commercials about the PZones we ordered by phone and I picked up the order. 3 pzones 1 meat lovers and 2 pepporoni. The bread was good on these, the size was larger than expected but had hardly anything inside. Pepporoni ones had very little pepporoni maybe 5 on each side and no cheese at all. I opened them up and put my own cheese inside. Meat one was eatable but not really what expected. Commercials show lots of cheese. Really a false and misleading thing. Not satisfied at all with my food. Thought you should know. Service was good food was not. Rosanna hope
Call in to store #4762 located on 241 South Main Street. I called in 11 pizzas and when I arrived they had only made 10 pizza but charged me for 11. I told them I want the pizza because it was a special made pizza for someone... I then asked for a discount or an extra pizza for free for the inconvenience because this was their mistake. The manager said she can either give me my money back or make the pizza. Pour Pour Pour customer service to the MAX.
on Friday at 9:28 am I called to place a order for delivery I placed a order for 10 pizza's and 2 orders of wings, to be delivered at 11 am to my job for a work crew at 11:20 I called to ask where my order was no one seem to know where my or was. finally I spoke to someone in the woodlawn store and she informed me that my order was on the was on the way. 1:15pm still no pizza we all went without eating .I called back this time I checked with the call center spoke with Robert he said no order had came in but my ccard ending in 8660 was charged $76.57.such poor Service I was so disappointed I always order with Pizza Hut great food but the Service Really got me so upset.i called my ccard company to stop payment. I called and spoke to 4 different people no apology or northing I work at a call center my self if I gave that kind of service I would be without a job.one employee at woodlawn said she could make the order but she would have to charge me again imagine that.
I order pizza often from our local Pizza Hut often. Tonight I was faced with some very rude and unprofessional employees!!! I ordered my pizza online, watches the tracker, as well as my surveillance cameras at home. I received an out for delivery text and 15 minutes after that still no pizza (mind you I leave approximately 3 miles from the destination-one turn!) 30 minutes after the text I decide to go to Pizza Hut. First I was told that my order had already been delivered which was impossible because I didn’t see a driver in route to the store! We sat there while the employee supposedly called the driver. About 10 minutes later the driver comes up and says she never even left to deliver the pizza yet and pulls it out of the warmer then hands it to us. I asked to speak to the manager whose name was Cameron-he was no help at all. His response was “oh well you was misinformed” then he walks away! Some manager you have running your store! I’m not satisfied at all with the actions of your workers at all and I will not stop ranting until something is done!!!
Store lied to me about my order being out for delivery twice and took 3 hrs and still never got my food. When I called the store the final time, the lady was rude and short with me. Still tried to make out like I did something wrong and still tried to tell me my food was out for delivery. The store isn’t far from my home. It doesn’t take 3 hrs.
I placed an order by phone and was told 20 minutes, I got to the pickup location (howard Cooke Blvd,
Montego bay Jamaica) I deliberately went an additional 10 minutes late, wen I got the I was told that the bread is not ready and the person has to bake it now. I was so upset as I placed this order went late on purpose to be told it's not ready, for the entire time the cashier had an attitude, her response was (miss what are you going to do as I need to cash other customers) this was as if I should not say anything and just wait. Fast forward I waited the additional 15 minutes for the bread, I said to the cashier "it's now 15 minutes can you check on the bread" her response was"when it's ready someone will take it out". So I asked her 3 times "are you telling me that you cannot check on this " she ignored my request. Shortly thereafter she took the pasta from the warmer, threw it on the counter and told her coworker to assist me. I took my food and before I could step out she made a rude comment so I went back and reported her to the supervisor. Now this is not the way to provide service to a customer, this rep needs to be educated on what service is before she is placed at the front to assist.
I ordered a pizza at 9:30 pm & I never received the pizza.
I can’t beleive how bad our local Pizza Hut has gotten , from the stingy toppings, gross establishment, drug users as employees & rude service!! I’d wish you would send someone to clean up this place or it will not last , this is a small town & word travels fast ! Two of your employers ( maybe more ) are drug users , as I see them coming in & out of a well known drug house ! I will not spend my hard earned money or feed my children with food that gross people are putting their hands all over !! Wake up Pizza Hut , it's time to CLEAN HOUSE !!!!
Ordered close to $60 worth of pizza around 7:15. I called for delivery instead of carryout. Was told pizza will be here at 7:45pm. No call, no show. We called over 3 times, each time, the driver is on his way. Called at 9:15. Was told the driver couldn’t find the house and as a result, he went back to the pizza station and left the pizzas on the counter with our personal information on it- per our neighbor.
The manager nor the driver tried to accommodate us in any way, therefore, I will not purchase from you all anymore.
We stood at the counter for a full 5 minutes while 3 employees quoted the Bible at the tables. I then went around the counter in the back and asked for assistance so we could place our order. We went to get our drinks and the floor was so sticky our shoes were sticking to the floor. There were no other customers in the store at 12:30. The health department should close this place down.
I’m less than 3 miles away and I can’t get a pizza delivered? I can’t believe this!!!!
Pizza Hut in Perryton,Tx. Had lunch there today, had the buffet the thin pizza was all crust very little sauce very little cheese the toppings were crunchy and by the time it was out of the oven It was like eating a piece of leather. they have been advertising lunch buffet 5.99 which was not my case today, because they have NO one that goes in there. If they would make good pizza they would have people eating there. I for one will not be back. We live in a small town with not many places to eat and feel like we get taken advantage of because of that. Save a buck well to bad, I wont throw my money away again, I left 6 pieces on my plate hoping I would find one that was ediable.
Sat in the restaurant in Haytu MO for at least 15-20 minutes and the only thing we got were drinks and menus. Maybe three different families in the place and the waitress never came to us except walked by and said I’ll get y’all in a minute .... terrible service. We got up and left and they still made us pay for the drinks that we barely drank!! I do not recommend that place to anyone!
The pizza in itself is great and all that, but the amount of packaging for the dips is absolutely horrendous. so much unneeded plastic and paper. With the state of our near future and present, this is absolutely disgusting behaviour.
On 4/13/19 I ordered pizza at 7:15pm for Carry out at 8:15 PM. This occurred in Mitchell South Dakota. We entered the drive through for carryout at 8:13 PM at which time we were charged $59.07. We then sat in the drive-through for 10 minutes with no pizza. At 8:25 PM Pizza Hut called me to say they were out of the dough that we ordered- they hadn’t even made the pizzas yet. Meanwhile in the carry out line we could see employees in the back eating pizza. This is been a very distasteful experience- we used to be very loyal Pizza Hut patrons. No longer. The manager reimbursed us however essentially admitted that they were eating our pizza.
Stop into the Pizza Hut located in Destin Florida and ordered from the big deal menu
3 topping pizzas
With bread sticks
The gentleman at the register stated I couldn’t make it a thin crust because the computer would not allow.
Ask could you just tell the people in the back...
Just felt customer service was at the normal level of other Pizza Huts
The attached sign didn't say anything about type of crust or restrictions and have ordered this before at other Pizza Hut locations
Just felt kind of weird that this request was denied.
Any clarification on this matter would be greatly appreciated for this Pizza Hut customer.
My husband ordered two pizzas on line to be picked up at 5:45pm in Lincoln, Ne. We arrived at 5:50 for pickup. We were told that Danny Shelley had already picked up the order. No! I am Danny Shelley. We called two family members to see if they had picked up the order. No, they had not! Pizza Hut offered to make us two more pizzas, but we were short on time to attend an event. We left. Very disappointed with Pizza Hut.
Ordered a pizza on Friday April 5th,the gal that answered the phone was very rude,when the pizza arrived all the driver cared about is if I was going to tip him,which I did not,he never gave me my recipt,the pizza sauce for the bread sticks was so runny like it was watered down,never got any red pepper packeta or parmasane packets,Was very dissapointed. Will probably never ordwr there again.
Was charged twice for an order on my credit card. I called the store to ask for credit back on my credit card. The “manager” stated she cant credit my credit card back, but could give me cash. I was doing a lunch presentation for a dental office and live 2 hours away. Huh? Total incompetence. Waiting for the other manger to call me back so I can get a refund. Hopefully.
I placed an order online for 2 large pizzas for 5.99 each for pick up.total of order was 12.70. I went to pick up my order and the store on industrial blvd Cumberland md charged me more than my total I was provided. They charged me a total of 16.94. I called the store manager and told him what happened and he told me I did not place an online order . However I told him I have an email confirmation to prove I did . Therefore i am very disappointing and discouraged with the store and will not be ordering from there any longer .
I’ve never had worse customer service in my life. I order 1 pizza and a soda for delivery to a house less that 5 minutes away, and it took over 2 hours to get it (11:50). I call to check on the order and I was promised a free pizza and a discount of 20% on the order. When the pizza arrives, i see the bill is worth more than the original price and also the pizza is undercooked. So I call 2 days later, expressing my concerns, and they met me with a attitude as if they wanted to just get me off of the phone with the expression “we have other customers and orders right now and don’t have time for this” and I asked about the 2 hours I had to wait for my pizza the store manager hung up on me. They didn’t want to honor the free pizza or address the fact that I was overcharged or the pizza wasn’t cooked properly, just tried to close the deal with giving me store credit which was less than the original pizza I ordered. I feel like my concerns wasn’t taken seriously, that my business wasn’t appreciated, and that I was inconveniencing them for expressing the problems with my previous order. Will never deal with this location 598 Parker rd Fairfield Ca 94533 again
I walked in to pizza hut and ordered two pizzas the two topping pizzas and breadsticks the toppings were rtunning off ther pizza and the manager was rude when I told her about the pizzas al,so I had the breadsticks which was so hard I spent 35.00 on drinks and desert pastai I wasn't happy with the food and the manager
I recently ordered a pizza (in singapore, order reference: 18634), Pizza quality was very poor ,especially the Four cheese pizza was not consistently toasted , few sides burnt ,most importantly it was very spongy. Equally , chicken side was too oily ¬ fresh. I am completely disappointed with the pizza delivered. As regular customer to Pizza hut ,not only in Singapore , i used to prefer pizza hut in overseas as well. last month , i was in Glasgow (UK), Visited twice.
Pizza Hut pittsfield mass 01201. About 3:30 I went into pizza hut for the 5 dollar special when i ordered the wings the girl asked me would i like bleu cheese for fifty cents extra. Here is the rub,anyplace you go to order wings bleu cheese is usually served with the wings plus maybe carrots or ranch dressing. Really people,Surley my few dollars wil not make a difference, But I go by the location often it never seems as busy as in the past .the new menu has changed the foot traffic.I would be more of a frequent customer if things were different.
Pizza Hut @ 3725 w. Walnut, Garland, TX. Placed my order online. Waited over 40 minutes. It never arrived so I called. They said they canceled my order because they could not confirm my phone number by calling me back. I checked my phone and I was never called to confirm my number. The employee I talked to didn't care. The manager Alex kept trying to stress it was policy to call and confirm number, which they NEVER did...that policy needs to be known to customers. But I was never called and order cancelled on there end!!! And they took the amount out of my bank that I had to get reversed. Alex never offered to redo the order, or? He could have cared less! When I asked how we could rectify this he just passed the phone to his employee, who cared even less. Poor, poor customer service, I ordered from Fratellis got what we wanted.
On Fri ,April. 5, 2019 we stopped at Pizza hut in Shrewsbury Pa. There were three other families when we got there. The place filled fast and the carry out was crazy. It took 1 1/2 hours to get our pizza. The young girl working told us ... New manager, Two workers did not show up, and because of the carry out call up it was packed .after awhile many patrons just left. The manager didn't stop over and explain, not offer o comp the people anything. He should have taken care of his inside customers first. But with that said the saving grace was the young girl who made sure we understood and comp us a snack. Pizza hut should give her a hardy well done and her parents should be very proud of her. She kept the rest of the staff on task . Yup
As I was driving towards a pizza hut location off of the road that I take home I was trying to merge over into a lane and a Pizza Hut driver would not let me over and proceeded to speed up in order to not let me in the lane and have me crash into the plaza that the pizza hut was in (6383 manatee ave west Bradenton fl 34205.Fountain court shopping center) with my baby in the car. I called the store to notify them that the driver pulling into the store at that moment (small description of the car) of the incident and they were very immature, unprofessional and not helpful. They thought it was funny. I personally would be beyond upset having someone trying to hurt a mom and child by causing them to wreck while displaying my business logo on their vehicle. Please dont let this person get away with that. Eventually they will end up killing someone and its your business name all over social media.
I ordered 4 Pzones and a brownie. The order was an hour late, we didn't receive sauce for the Pzones, the brownie was burnt. I'm utterly disgusted and angry. I wasted $34.50 for a disappointment.
Regarding the Pizza Hut location at 7624 Wornall, Kansas City,Mo, 64114.
Went there today to obtain the power lunch special. Got there around 11:15 am. Doors locked. Drove around to the pickup window; set there awhile then I called the call center to see if they could tell me what time this location unlocked their doors, and as I was speaking with the call center after sitting there fifteen minutes; a employee noticed that I was there. Asked the female what time the door were unlocked. She replied some of the workers came late; so that is the reason the doors are still locked. I don't know but in my opinion that is not good customer service. Thank you.
Ordered pizza at 8:09. Went to get it and was told it was given to another customer. I had 6 teens at home waiting to eat and at 8:56. I’m on the phone with the manager. her offer to me for their mistake was a 2 litter Dr Pepper. I asked her really that’s the best you can do. I’ve waited over a hour. Her exact words to me were well I was gonna give you a discount before you started yelling at me. Problem with this is I NEVER yelled once. I simply told her that this was not acceptable. I was told I’ll deal with your husband when he comes in. DEAL???? You gotta be kidding me No discount. And she glared at my husband when he picked it up. I’ve been a customer for 15 years. I think if your employees are this rude and unprofessional I’ll go somewhere else.
We watch Sky news .Pizza Hut recently cancelled its advertising with Sky because a handful of internet trolls complained about Sky .Our family eats your products /...Just as your company isn't forced to advertise on Sky ,this family can make a choice to purchase pizza elsewhere .Please reconsider your company decision and place advertising back on Sky News .After all who do you want to please, a few internet trolls or people who actually buy your pizza .Mr &Mrs A Currey.
The customer service at my local store is horrible. The estimate for delivery times is always off by at least a half hour. If you try to call the store, they will pick up and hang up on you just to get you off the line. I will never order from the store again. If I could score them zero stars I would.
My name is Michael Williams. I live in Charlotte, North Carolina. Friday afternoon April 5, 2019,:I place a carry out order at the Pizza Hut located at 3215 Freedom Drive here in Charlotte. I ordered 1 Pepperoni Lovers Personal Pan Pizza and 3 Meat Lovers Personal Pan Pizza’s. When iI got home and undressed, my wife and I looked at the pizza’s and noticed that the Meat Lovers pizza’s had very little meat on them. They each had one slice of pepperoni on them, but little to none of any other meats. I called the store and asked to speak to them manager. The young lady who answered went to get the manager, but came back to the phone to ask the purpose of my call. I was taken aback, because she was not the manager, and why the manager would send her to ask such a question. I related the problem and she went back to tell the manager. When the manager came to the phone, I explained the condition of the Meat Lovers pizzas. She said there was nothing she could do about, it was the way the toppings come out on each pizza. Then she questioned, as if I was lying, if I sure they didn’t have meat on the slices. Again I told her there was a piece of pepperoni on each slice (centered in each slice) but little to no meat other than the pepperoni. She wanted me to bring the pizzas back so she could look at them before refunding or replacing. I had been out all day and had just got home and had changed my clothes. I explained that to her, but she again said that she could not do anything for me without looking at the pizzas. If the meats, as she says just are placed randomly on the pizzas, how could the pepperoni slices fall dead center on each slice. So instead of arguing with her, I told her I would file a complaint. Terrible way to do business. And to think this over a $4.50 Pizza!
I just used your online ordering to order several pizzas. Upon completing all the required information for my order to include payment, I received a message saying it was unable to complete my order. Pease help me understand why I was charged for pizza I will not receive? If the order could not be processed, why was my card charged? If the store I was referred to for delivery was offline, why was it an option online? I called the number listed for the store and it was answered by an employee from another store. He advised me that the store I ordered from was not open for business and the charges on my credit card would come back to my card in a few days. SOOOOOOOO! Now not only do I not have pizza, I also have to make another charge on my card for food elsewhere while I wait for a pending charge to come off. This is very poor customer service and I will not be supporting pizza hut with my business again. Thank you.
I order a pizza for my two year old at her daycare from store 03225. The delivery left the pizza out side the door. The daycare has a bell to ring. The driver couldve took the pizza back to the store. I think that this is nasty and unnecessary.m I am livid. I spoke to the manager about this it does not seem like he will do anything to help.
Memphis, Tn Shelby Drive Location: Today 4/3/2019 I ordered a pizza online at approximately 7:45 pm and was told I would receive the pizza within 45-60 minutes, which was fine. So 8:30-8:45 passes still no pizza. I call to check on my order & they say it will be an extra 15-20 and the account would be credited $5.00. $5.00 off a pizza order that was at that time almost a hour & 15 minutes. Get the pizza and the order was cold. The wings where cold. Absolutely horrible service. I will no longer order from Pizza Hut again!!
my once a month buffet at my local Pizza Hut. Today there were a whole new staff. I liked the old staff better. They were kinder and really knew how to take care of there customers. This new staff, one, cant cut a pizza on the buffet, therefore the customers hands (including mine) was in the pizza's on the pizza bar. 2 didn't act like they wanted to help. My husband and I needed a refill on our drinks and no one came by to check on us so I went to them. The female took are glasses and dumped them in the trash and gave us new glasses. She didn't have to do that. She also had an attitude. Again, your old staff was great and we were disappointed about the whole lunch.
(804) 309- 5895
My complaint is specific to the Pizza Hut on 34 Street North in St. Petersburg FL. I attempted to dine in tonight and ordered a large pizza. The restaurant was completely empty at 6 PM. After ordering, I had to walk around to find a somewhat clean table. I found one that I had to wipe off further with a napkin. Next I went to the restroom which was filthy. There was paper on the floor and overall the bathroom was not clean. After washing my hands, I realized the paper towel dispenser did not work. This made me wonder if the employees really are washing their hands. I rejoined my wife at a table to wait for the pizza when she jumped from here seat at the sight of a COCKROACH on its back still kicking its legs. I told the cashier and with that we were out of there. Your brand dropped 100% in our mind tonight!
At approximately 12:10pm on 4/2/2019, myself and co-worker attempted to place a telephone order with the Pizza Hut located at 2763 West 5th Street in Lumberton, NC 28358 by calling 910-608-0057. A man answered the phone stating it would be an hour and a half for delivery the immediately put on hold. We were on hold for approximately 30 minutes before we just hung and no one ever came back to the phone. We attempted to place the order online but for some reason it wasn't working properly either. That means we were not able to get lunch today. It was a very cold and rainy day and we were just trying to get lunch delivered to keep from going out. We have placed orders with this locations many times before but always picked it up but I must say that this experience was horrible. Someone out of professional courtesy could've returned to the line to say "please give us a few minutes and we will be with you shortly" but they didn't. The guy who answered the phone initially didn't say he was putting us on hold; he just did it. I have never experienced such unprofessional service with Pizza Hut anywhere. Something needs to be done about this. Due to working in a business office; we now have to go the rest of the day hungry until after 5pm because of this experience. I would appreciate it if someone would respond to this complaint. Thank you in advance for your attention to this matter.
On Fri night, March 29 we placed an online order for 6 original Pan Pizzas from your store 1302 Monticello Ave., Norfolk, VA. 23510. The order was placed at 8:12pm and we did not receive our order until 11:10pm. We called several times to inquire. When we placed the order the time estimated for delivery was 30-40 mins (if we had thought it would be longer we would have ordered from somewhere else). At an hour, we called the store to find out an ETA. We were told it was out for delivery. We called again when it had not arrived after 1 1/2 hrs and once again we were told it was out for delivery. At 2 hours we called, were placed on hold for 10mins and had to call back, got hung up on, and twice they picked up the phone and hung it right back up. Finally, a nice gentleman answered and helped and tried to get the manager on the phone and was not successful. He relayed that they had delivered our order to Hancock St instead of our street Hanover St and they had to turn around and go back to remake our pizzas. There is no Hancock St in Norfolk. He stated the Manager offered to take $15 off and we requested a full refund. This has happened which is great. However, when we finally received our pizzas after a couple more calls to the store 3 hours after the order was placed, they were cold, hard, and had been sitting AND the order was incorrect and not what we had requested. This was for my sons 17th bday party and half of the kids had to leave without having dinner because they were so late. This ruined his party. We are fuming at the lack of professionalism and customer service represented at this store )with the exception of the one nice man that tried to help over the phone). We will NEVER order from Pizza Hut again (this is 2nd time we ordered from this store and received cold pizza). You should review the service at this store and send everyone back through training. A business should be better run than this. I believe the Manager's name is "Malany" but not sure of the spelling. Extremely disappointed. Telling you this so that you can re-evaluate how this store is being run - it is not representing the Pizza Hut brand in the best way.
I received a text message at 5:10 that my pizza was out for delivery. At 5:37 it still wasn’t here so I called the store. He said it was out for delivery and would be here in 5 to 10. I only live a mile and a half from the store. This is the second time this has happened.
Over a two hour waiting called 3 times just to be on hold for more than 10 min and no answer called 4th time finally got through to the store just for them to tell me my order was cancelled 1 minute after I ordered, witch is bull shit. I have a order number and the tracking shows order was taken and being cooked. Also you charged my credit card twice, they better not go through. I will never order from you again.
On Sunday, May 31, 2019 I ordered online the 3/ $5 special from Pizza Hut on West Main St., Newark, Ohio. I orderd a Medium Pepperoni Pizza, Breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 diet pepsi's) The delivery was very timely, but when he handed me my order there was no pizza. I said do you have my pizza? and he said no maam, and pulled out my order slip. on the slip it said i ordered 2 double breadsticks (double order for $5) and 4 sodas (1 rootbeer - 1 Orange crush - 2 pepsi's) ... I said what? i was not rude to the driver, it wasn't his fault, thank him and told him i would call the store.
so... i called the store and they told me that i ordered what they delivered. i tried to explain that something must have happened, either with the online order or possibly i hit a wrong button and didn't know it, but that i really want to order a medium peperoni pizza for $5. The order i had placed with tax came to $18.81. then i added a tip on that. so, i had already spent over $20 and all i have is bread sticks and soda.
The store employee put me on hold, i talked to another employee who put me on hold and finally a man came on and told me my pizza would cost me $11.29. i tried to explain that i had just spent all this money with them, but that didn't matter.
As a person who runs an Association, i understand there are rules, but i also understand Customer Service. I informed the man that i would not be ordering from him ever again, which is sad, because they are right down the street.
I have been a Pizza Hut lover for years, I just wanted to let you know, that I am very disappointed in the service i received...
Never did have my pizza :)
151 N Terrace Ave., Apt. 5
Newark, Ohio 43055
I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
I Placed an order at 5:24Pm and have yet to receive it. It’s now 6:47pm. I was told 25min to 30 min of arrival. When he bought the pizza it was cold and the drinks were warm. He gets out of the passenger side of the vehicle. Seems to me he was riding around with my pizza and his buddy I guess. I’m just upset and hungry. Poor customer service. 1809 S.Sherwood Forest Blvd is where they are located; they didn’t even have the decency to call and let me know they will be running late. I called them and they just let the phone ring
I ordered 2 pazones from our pizza hut in fayetteville tn. I asked them to only put hamburger meat and cheese because we don't eat the other stuff they put in them. When we got them home they had put everything in both of them and we could not eat them. I called and spoke to the manager and she said they did not fix them the way I ordered and they only came 3 ways. I asked her if they fixed them there or were they frozen. She said they fixed them there, so I asked her why they could not fix them the way I ordered or why I wasn't told that at the time I ordered them? She said she didn't know. So we were very upset about our dinner that night and will not order anything else from them and will go to the new pizza place we have in our town. thank you june owen
Right now I wouldn't rate you a 1 I would rate you a zero I called and I got a large veggie Lover's which was correct and I got it for my son well I also ordered a pan cheese pizza medium and I got a hand tossed Pizza I know the difference between hand tossed and pan dough if the dough is heavy or what I could go to the Stow store I guarantee I'll get a pan pizza vs hand-tossed I can't help it they make mistakes on my order quite often like the last time I ordered a thin crust veggie lovers like I always do and a cheese pizza like I always did and I got a pan veggie lovers but my pizza was right that we kept the order but I let them know and my son ate it I don't know what's going on with the store and Monroe Falls that something's got to be fixed I don't appreciate a driver coming to my door and asking for the pizza back and I tried to give him back to him I had one bite out of the pizza I don't care if I ordered it 2 hours ago 5 hours ago if I bit into my pizza and it was wrong then fix it it's not that I wanted hot pizza I don't always eat my pizza right when it gets here anyway but the driver and for me that he wanted to see the pizza I should have met had one bite out of it I was not satisfied it was not deep dish and he told me he was not replacing it he's been with this company for 8 years and he drove off I'm not very happy I will never ever order a pizza from Pizza Hut again I'll go to Domino's
upon checking out, Mariah I believe is her name refuse to check me out. She was assisting another customer, but I waited until she was finished, i stood there and she asking another employee to cash me out. Like what the hell - I thinking she was very unprofessional, rude and racist. I WILL NOT BE GOING BACK TO PIZZA HUT EAST 80 IN LONGVIEW TEXAS.
Hello, last I went to my online Pizza Hut account so I could order dinner for my family a little after 8p.m. to be delivered as soon as possible, only to find out after waiting an hour for my cash order to arrive that my local store only had one delivery driver they said was overwhelmed with last minute orders after looking up my address I was told my order was already out for delivery in the order they were processed and yet another hour and a half went by now we're approaching 11p.m. and still no delivery only to have a female worker tell me that all deliveries had been made and their was no record of my online cash order because I placed it at the wrong store and I was out of their delivery area very rudely then hung up on me. I know this was their mistake because I'd just had a delivery made to me here in Bartow, Florida from my local store like I always do with only difference being my payment method, but to be treated like I didn't know what I was doing as well as being lied too in such a rude manner by an employee makes me want to be a Pizza Hut customer anymore. Lastly, I've never been treated in such a manner like that before.
Ordered Italian sausage and mushroom pizza received a pepperoni and mushroom. We confirmed our order on phone and called Ashley store asst manager, she said there was nothing she could do because it was ordered online at pizza hut's website and they were not responsible for the order being incorrect. So when you order from your stores online they can send you whatever they want and not be responsible. I can not believe this is true. i have been a customer for years. Would you check this and let me know because I will never order from pizza hut again if it is . Thank you for your time. Jamie Teakell
We order from Pizza Hut all the time . Over a month ago I had ordered pizza one night and the order was wrong and t never called that night and complained because we had a family emergency and I never got the chance to complain until several days later and when I did call . I wasn’t asking for anything I was just letting them know what’ was going on two different managers were very rude . Well we have ordered from there a few times because we love pizza huts food . Well last night I ordered the order was wrong and the food was cold well I called and talked to the manager they sent replacement pizzas out that was still wrong and they were very rude so I called again and a man manager was very hateful and they sent another pizza that was right . But the management there is very rude and disrespectful to there loyal customers . The Pizzahut was knickerbocker location San Angelo tx
Absolute worse service ever!!! Waited forever to get a personal pan pizza - at least 30 minutes!! Then the when the pizza came out,I had to wait for the soup that I had ordered for 10 minutes which at that time I was informed they were out of the soup I had ordered. The salad bar had items on it that were old and dry!! Totally an unsatisfactory experience and we don’t plan to ever come back to this Pizza Hut or any other if this par for the course for your company!! We have a Mazio’s that is very good, but we decided to eat at Pizza Hut tonight. When we first came in around 6PM, there was only three other customers and we still had such lousy service. So,Bad Decision all around on our part.
Every week we order pizza and when we go for pick they denied for plates even after asking .they said always out of stock. Also if we asked for red peppers they are saying that we don’t have enough. Please don’t take and give us just couple pack with ugly and roof face. After spending 30$ for food there face like we are getting free food.....
Location-pizza hut ,Hacknesack,NJ
Pizza was cold and thin as a board might as well got thin crust bread sticks hard and stuck together
We went for buffet night pizza was cold salad bar not refilled and drinks not refilled. There was no one to work the dining room. Heat table was not at temperature and once a pizza pan was empty there was not another one to take its place. Pasta was cold. This Pizza Hut is located in Nicholasville, ky
I have been going to Pizza Hut for years in the Essex Vermont location up until now my service has been great, today was the Worst service and experience ever in any restaurant I've ever been in. Nor have I ever been treated so poorly before by the Manager or a Server. I was there for dinner with my 9 year old daughter which I had called in a pizza and decided to eat at the restaurant. I pulled the server over to let him know the shakers were health code dirty. He went back to the kitchen told this manager who streaked very loudly across the whole restaurant she just change those shakers. She came to the table I showed her the shakers she said she would wash them tonight and walked away. I was trying to provide feedback as it was disgusting eating a pizza, wanting to use condiments and not being able to use them because the tops were nasty. I've worked in a pizza place 30 years ago myself and we always had to wash down our shakers each time we washed down the table. I was simply providing feedback and it became dramatize to the point that i told the Server I was done talking about it and just wanted a box and bill. The server decided to tell me he was not going to serve me anymore, I could go get my own box and my own bill. I understand that you have changed managers I would rethink the manager you've hired as she did nothing. There was other people in the restaurant that were employees who have been there other times when I"ve eaten there before and have gotten pleasant and never have had a problem. If you care, call me and I will review this with you.
We are regular customers and we have pizza delivered. On March 23rd I placed an order for pizza to be delivered and received confirmation at 21:34 that the pizza would be delivered at 21:50. At 22:14 I called 808-643-1111 to find out where the pizza was and spoke to a person at the call center (I was not able to contact the store directly). I waited a long time and was told that there was only one driver on duty and that he was out with four pizzas for delivery. I said that I would like a coupon or refund because our pizza was late and would be cold. The lady told me that she would have the store manager contact me and that the call center has no authority to resolve such complaints, although it was clear that our pizza was very late. I asked again "are you sure that you cannot just resolve this now?" and the lady hung up on me.
I called back and spoke to a different person at the call center (now it was 22:20 and the pizza still had not arrived). This person did not hang up on me at least, but she said that she would have the manager of the store call me, which never happened. The pizza arrived while I was on the phone with the second person, and it was completely cold. I should not have to pay for cold pizza and for late delivery--please resolve this or I will move on to a different company. Your pizza is not good when it is cold. I would like a full refund.
Store that we order from: 2320 S. King Street., Honolulu, Hawaii 96826
My phone number: 808-286-1577
Ordered from Urbandale, Iowa pizza hut. Food was delivered on time which was great. But first our pizza had the wrong crust which wasn't the worst but I expect to get what you order and most of all the wings we ordered showed up in a melted plastic container. Out of a dozen wings we could eat three. Photo attached, wings were melted into container and we were going to eat plastic. So not impressed by this. We are planning on going back to another pizza store for delivery.
we all want the perrotso pizza back please .
Order online pizza from my local store in Nicholasville Ky at 6:07pm order was sent got email it would be about 40 to 45 minutes no problem. They arrive at my house at 7:28pm can deal with the wait, but when the two pizza's and the cheese bread is room temp and taste like it was out for a very long time. Very sad to many place to order pizza from in this city, and we do not order from this store very often that maybe the last.
I have no complaint. I do not eat at pizza hut. Have none in our immediate area. I just wanted you to go to a facebook site. Fairbury Ne for sale.. There is a very bad ( in my opinion ) complaint about Fairbury Nebraska Pizza Hut. About a cook wearing his Pants WAY below Belt and Above Knees. Made me sick to my stomach. Sure it had same effect on at least half of the people that read those comments. Just tore up my Daughters free pan pizza coupon for that store. She got it from a carnival at our school.I will let the school know why we did not use. We used Geneva. Very nice . But closed now. And Superior Ne Now closed.
We placed an online order at our pizza hut in Lincolnton NC just before 8pm Sunday night. The estimated delivery time was 35-45 minutes. After waiting more than an hour,my wife called to find out about the delay. The gentleman on the phone was very rude and hateful. He told her that he did care what the online delivery time said and that it would get here when they could get it here.
I ordered on line. Once my pizza showed up I looked at them and seen that the 1 pizza that was supposed to have bacon on it had if I was luck a teaspoon full of back on the whole pizza so I called the store and spoke with a gentleman and he looked up my order and said they don't deliver where I live after 8pm that he would be more then willing to remake it at no cost if I was to come pick it up, I proceeded to tell him that I did not pay for delivery for me to have to go pick it up and he kept saying there was nothing he could do so I flat out told him either deliver my correct order or send your drive who is only a couple blocks away to bring me my money back and take the pizza and he hung up on me then bout 15-20 min later the driver showed up and gave me the amount for the pizza and walked away no apologies or nothing
On Sunday May 9 at 5:40 pm we called our local Franklin, Indiana pizza hut. We had to wait on the phone for 15 minutes for someone to even answer. When the girl did answer I asked if they still had the "Chicago" pizza, the girl argued with me for 5 minutes and wouldn't answer my question until i gave her my phone number. I told her if they didn't have the "Chicago" style pizza i wasn't ordering and she would not check without my phone number. I have no idea who i was talking to or where, but it will be a very long time till i call Pizza Hut to order a pizza again. Such poor service.
Order wrong, cold, long wait even with order placed online, and employees not wearing masks properly
Pizza was totally burnt! we ordered tonight may 1, 2021 would like a refund. Pizza hut on east south Blvd. Montgomery, al. 8:00pm was the time. Just terrible service there. Will not be going back there
Three weeks ago I ordered a pizza and bread sticks, the was raw and not even cut. Called store and was told to put it in the oven, asked for manager and was told he would call me, never has. Filed a complaint with Pizza Hut twice and was told that the store would get in contact with me within 3 days. They never have, I want to be reimbursed period what's the problem here??????
Very poor service. Dirty table that never was cleaned before receiving food. Wanted to take our orders before offering a menu. Served food and walked away. We as customers had to get up from table and go to counter to ask for plates and silverware. Did not offer refills. We had to go to counter to ask for refills of drinks. We completely finished our meal and still hadn't cleaned table stickiness off. Then I had to ask for senior citizen discount without them even asking. Very poor customer service. The code on my receipt is: 83wk 01ha 0wd
Pizza arrived on time but as I was watching the guy deliver it he was swinging the pizza.after opening box pizza slices shifted on top of each other way too much sauce had a thin crust but couldn't eat crust too hard
Every time I order a pizza for delivery at Pizza Hut in manning the driver with the gray car always be late for our delivery it seen like everybody else always be on time and he the only one be hours late blasting Music and I order from here nearly everyday he need to do better or he need to be replaced
Delivered a pizza with the wrong toppings. Took over 2hrs to get the replacement of what I had originally ordered. This location should just shut their doors as the employees that work there do not give a shit about what they put out. Pizza not completely cooked, missing soda,, wrong ingredients. Each time I have pry from this location there has been an error. Store# 035653. Ticket number 0015 on 3/28/21. I will not be ordering from Pizza Hut ever again.
My order was dehydrated, they dropped my money , was very sarcastic when I told them to keep the change, and slammed the window.
I placed an order for delivery on 3/27/21 2:31 pm . I wanted for the order to arrive for over an hour, so I decided to contact the store which took my order. They informed me that that the driver was back at the store with my order because no one answered the door or phone call which was a lie. No one ever came to my door nor did I receive a phone call from the driver! Thanks for nothing Pizza Hut!!
So I had a credit for a terribly messed up order and tried to redeem the credit. They said the credit expired and Brianna at pizza hut in New Haven, Indiana said she would give me a good deal and proceeded to mess my order up again. When I called back she hung up on me. I called back and they said I could call back the next day and talk to a different manager. Super pissed off. Never ordering pizza hut again. Very unprofessional.
Manager (he said his name was Garth) is very disrespectful and rude. He did not help me, my phone number was wrong and instead of helping me locate my order (which I had an email receipt/confirmation number) he told me he didn't have an order and I wasn't getting pizza. He told me that confirmation number didn't mean anything to him and I probably ordered from the wrong place. He told me he was with a real customer and proceeded to speak louder over me when I was explaining that I was a customer and my order was already paid for. He is very unprofessional and rude.
We ordered a stuffed crust pizza, white sauce, with mushroom, meatball and pepperoni, a separate container of buffalo sauce and and 20 oz. Pepsi. We got a cold, hard pizza, no Pepsi and barbecue sauce. When I called to see if they would make it right (Pizza Hut, Ambassador Caffery Pkwy., Lafayette, LA)., I told the girl who took the order and she put me on hold forever--left me on hold. I hung up and called back, and a guy answered. I nicely asked to speak to the manager. I was put on hold for over 20 minutes, (I finally hung up), and they stalled me again. I feel we are entitled to coupons for free pizza for having to wait on the phone so long for nothing and no help, bad pizza, and not getting our order right. This happened the afternoon of March 17. I look forward to hearing back from you.
Man I really want to enjoy my stuff crust pizza but asked for jalapeño on half my pizza, and got it on the whole thing. Pizza was barely warm. And on top of that, they gave us two half cups of mozzarella sauce for 10 breadsticks. SMH, I spent $50 on a BS meal. I guess I’ll have to stick with Dominos pizza from now on. Next time I’ll listen to our kids.
So I ordered Pizza Hut in Aberdeen Washington and it wasn't cheap $71 to some bone in wings when I ordered boneless barbeque and a pepperoni pizza and peperonu and sasusage both pan style and my My Wings where not boneless and my pepperoni pizza has it barely any cheese on it so I called and complained and told the guy what was up and he said that I had to have my pizzas and my wings to get my order replaced so I set the pieces outside of my door because I have COVID and he are you with me about the food that I left outside my door but the dogs ate and he refused 2 leave the food that he replaced and brought to my door I had a sign on my door stating that I had covid-19 and he was so rude about it but he took my food back to the store so I did not did you need anything that night so I don't recommend eating up the Aberdeen Washington Pizza hut they are scumbags at the store they don't deserve people's business the way they act toward customers
3rd time I've ordered in the last year and have gotten cold pizza. Your pizzas arent cheap, and when I spend $50, I expect hot pizza. Called to complain and got hung up on twice.
I stopped in and ordered a thin crust Classic Supreme pizza. The man, I assumed he is the manager, took my order and told me it would be ready in 15 minutes. I asked him if they will be bringing it out to my car and he said yes. I went back to my car and the temperature was 98 degrees and I had to run my car and turn it off trying not to get too hot for 30 minutes! I am elderly. I finally got out and went back in to see why they had not brought it out because with the virus, I couldn't sit in the waiting area and he said "Oh, it has been ready for a while!! I asked him why he didn't bring it out and he told I was supposed to come back in and get it. That is not what he told me when I ordered! I got home with the pizza and it is one of the sorriest ones we have ever tried to eat! It was dry and pretty cold which I know it wouldn't have stayed very warm until I got home but it was an awful pizza. I told him I would never ever go back again! You just don't treat elderly people like they don't matter! I was so aggravated all the way home and then get there and have a dry pizza!!!
I have lived in the same neighborhood for 30+ years and have gone to the Eastgate Pizza Hut many times. The service has always been acceptable. Not so much this evening. I decided I didn’t want to cook this evening and ordered a pizza about 5:15pm. I was told it would be ready in 20 minutes which is pretty standard. I left my house soon after and made a stop at a local dry cleaner. I didn’t look at the my watch at the time but assume it was around 5:45 at the latest. I went in and the lady at the counter couldn’t find my order. She seemed to be having trouble with her computerized cash register. She said it wasn’t ready yet so I said I would take a seat and wait. While I was sitting there it was obvious that she was either untrained or a new employee. She was having a really hard time getting orders correct and in using her cash register. About 6pm the apparent manager came out said he had noticed me sitting there for some time. During this time the kitchen seemed to be in complete confusion. I heard the staff stating that the register person was either untrained or needed more training. She was working the register, taking phone orders giving orders to the kitchen. Well at 6:35 I finally got my pizza ad was given a flyer for 30% off my next order and a box of mini rolls for the store taking so much time to fill my order. I thought they were some kind of mini pizzas. It wasn’t until I got home that I noticed they were mini cinnamon rolls. I am a type two diabetic and I would have never ordered mini cinnamon tolls. They should have asked what I might desire instead of just picking something.
Yesterday, the 5th of June, my wife went to our local pizza hut here in Ardmore, Tennessee. That same day we were supposed to have a protest over the Floyd George incident. When she went through the drive through and mentioned about the possible protest, the guy at the window told her he wished they would burn Ardmore down. I found that very unprofessional coming from a franchise business such as Pizza Hut. If she had not already paid for her order, she would have just left. What if the first place they had went to was the Pizza Hut? Something to think about. I don't want my town destroyed and no one else should or should be saying that while working at an establishmnent, not the right place or time.
I made an order online Pizza Hut star onRittman Rd in San Antonio Texas I place the order online they said it would be about 25 minutes 720 minutes I drove up to the store I love them know I was there they says another 15 minutes so 18 minutes later I’m sitting there at the store and I called them and say what’s going on they says oh it’ll be another 15 to 30 minutes I don’t know what they’re doing but they’re not doing their job when I placed the order it said 25 minutes it didn’t say an hour and a half 45 minutes or two hours
The pizza hut on Dallas Highway at Crossroads . A lady Priscilla on 7/20/2019 took my order. She was there alone trying to answer phone and take order and make pizza's. She was working hard but she scratched her head and then wen in the back and made the pizza's with no gloves on. I took the pizza anyway and just could not bring my self to eat it. ticket number 031137 for $14.42. MY complaint is she needs to be retrained on why it is important to wear gloves and touching someone's food. We are located outside Dallas Georgia but I am thinking this might be an Acworth Georgia address.
We live at the back of Shadowbrooke community in Springfield, Ga where new houses are being built. Called delivery and they said our address was undeliverable even though houses right around the corner from us can get delivered to, two blocks away. Update your system guys, our house has been here for months.
ordered online, and havent recieved my order and tried to check but it says its closed???
I went too Pizza Hut to pickup an order I had entered online. When I arrived there and checked their board it indicated that I had a 20 minute wait for my pizza and hot wings. With time to spare I went next door to shop and kill some time. I arrived back at the hut with about 4 minutes to spare and stood along with others waiting for there orders as well. While waiting I noticed the order board clock, for my order, count down to zero and waited for the servicing employee to ask for the next order but just before she did the board entry for my order restarted with a new count from 20 minutes all over again. So I waited. When the board counted down again for my order, no pizza. So I waited again. Finally, when I had been there about 56 minutes my pizza and hot wings came out. Now when I brought the two items home, less than 5 minutes and tasted the pizza it was extremely dry and probably the worst pizza I had ever had from Pizza Hut, not up to their standards of pizza's I had had from them in the past.
My pizza had a bug I call told them I told them I was at work they told me I had to bring it back went the next day with the pizza they refuse to do anything
Earlier today we purchased 2 large 3 topping pizzas from the Fort Atkinson, Wisconsin Pizza Hut. When we got it back home and opened it, part of the pizza looked weird. Parts of it looked fresh with soft cheese and glistening pepperoni while the other parts of the same pizza where hard, firm and old looking. My friend and I had two slices each pizza and have been in and out of the bathroom since. Nauseated, diarrhea, headache and hot flashes. I will NEVER eat there again. I’ve read news articles about people working at Chuck E Cheese melding leftover pizza into new pizzas before, but I never thought this would happen to me nor at a Pizza Hut. They just lost a 9 year customer and a whole lot more once we spread the word out later this week.
I had to think about this before I did this but it was not looking good on Pizza Hut. My wife and I eat at Pizza Hut a lot during the week the place is excellent the service is great it can be packed they wait on you in less than 5 minutes always checking on you to see if you need anything the salad bar is always neat and filled on other words they stay on it no matter how busy they are.. July 5 th my wife and I decided to go in for Pizza it was on a Saturday may have date wrong but it was a Saturday it was a total mess wished we had not went. When we went in I guess he is manager on duty that day or something he finally looked at us after 5 minutes he said find a seat as you see we not busy and lol. We waited for someone to come take our order and bring our drinks finally after 15 minutes or more he came to the table said what do you all want we told him the place was empty one of the employee was playing a game on his cellphone the guy told him he had a order he said okay get it.We was the only ones in there we went to get our salad it was a mess dressing was everywhere the lettuce was dark and other things on the bar did not look good at all so we said we changed our minds. After another 25 minutes or more we asked where our pizza was we thought maybe they had call in ahead of us but nobody came or went my wife went up and ask where the pizza was the guy looked at us said it takes awhile we said well much longer we are leaving he said besure you pay. All together was there over 1 hr. 45 minutes the pizza was not good not hardly any sauce on it and very little meat. we told the guy he said well you was hurrying us. Would you have waited that long ?? During the week you are in and out of there less than 35 minutes those ladies work hard.We even had to go up and ask for refills this is not right.Some others came in they set and set finally the lady ask him for a menu they never did get it but got up and left a van came in with 7 or 8 people on it they were still waiting when we left the guy went up told them if they did not have their order in the next few ,minutes they were out of there he said okay. I do not know if they got it or not but I can tell yu this is the second time on a weekend I have been there seen this but not no more on weekend if we want a pizza we will go somewhere else.I am sorry I feel this way my wife has been a manager for other place she said this is not business and not good for Pizza Hut she said they didn't even care if they waited on you from now I will only eat at Pizza Hut when the ladies are there no other time.This does need to be taken care of or the business is going to be losing a lot.
Believe me this store does not rate any stars, on July 16, 2019 my husband and I went to the Pizza Hut at 2116 Cedar Creek Road in Fayetteville NC. It was a long time after we sat down before a waitress came by and said she would be back, so we sat for anytime good while, when she came back we order a water for me and a Dr Pepper for my husband, my husband said he wanted the buffet and I asked for the one trip salad bar. It was another 10 or 12 minutes before she brought my husband his drink and a bill, no water for me. My husband went to get food and he didn't see anything he wants so decided to wait to see if they would out bring out some more pizza. I went to make a salad but there was not any lettuce, I told someone that there wasn't any lettuce and very curtly I was told they would get to it when they could. So my husband and I sat there waiting and I began to watch a child circling the food bar with a dirty plate, one of the employees brought out a pan of baked pasta and the child started raking the cheese off the top of this dish and spooning the pasta off the bottom of the pan into this dirty plate. When she was finished she took her fingers and raked the food that was stuck to the serving spoon back into the pan and stuck the spoon back into the food in the pan!!! (Still no lettuce) I could not eat anything by this time so we left, When we got into the parking lot I heard someone yelling and I turned around it it was the waitress yelling at us about walking out I told her why we left and she is still yelling at us as we get in the car, as my husband and I both are in our late 70's this woman was quite intimidating, she did frightened me some as she seem to be so angry. This restaurant is really dirty and needs some major cleaning.
After being out running errands on July 13 I stopped by the local Pizza Hut in York, SC on Liberty Street. When I went in no one was at the front counter. I waited for someone to come and wait on me. I had coughed, cleared my throat and hit my keys on the counter trying to get the lady making pizzas attention without any suggestions. Then a lady came up a side alley and asked had I been helped. I told her no and that I wanted to place an order for the $7.99 carry-out special. She immediately told me I had to order that from on-line. I told her I did not see that on the coupon. she took a coupon she had and went and asked someone and came back and said I had to order it from on-line. I am not very good with computer things and do not know if I could have ordered from my phone, but she did not even suggest that. I was going to purchase two pizzas. A pepperoni-mushroom and ham & pineapple as my husband and I like different things. I asked what other specials you had and she told me a large with boneless wings for $20. I thanked her and left.S he was very unfriendly and did not seem to want my business at all. Pizza Hut has always been my favorite pizza but this location is in a small parking lot that is hard to get in and out of. After this bad service i will think twice before I even consider going back there.
Kathy M. Boone
Did not bring sauce for my breadsticks I called they say I need to repay delivery fee to have some brought I think that is disgusting customer service the guy was rude and nasty and hung up on me south high street Pizza Hut Columbus Ohio 43207
When ordering online, I find that the Matteson, I’ll. Store doesn’t usually correctly prepare the pizza. Then, I have to wait for a remade pizza which is usually rushed and not cooked well. The vegetables look raw, in most cases. The male manager never seems to care about my inconvenience and I ‘m the one who checks the pizza. This has happened,at least, three times even when I mentioned the previous incident. Adding grilled chicken seems to cause the problem. They almost never remember to add it and i’m Left to discover the absence. The parking lot is full of potholes and the outside of the store looks abandoned. I’m very disappointed in this recurring problem and the nonchalance of the manager. I’m just assuming he is the manager because he’s consistently present. He doesn’t seem to be bothered and just comes across as indifferent. I enjoy Pizza Hut pizza when it is properly prepared but it seems less possible these days!
Delivery at 4949 Gus Eckert Rd was not delivered in San Antonio Tx . The supervisor was rude and the delivery driver
said she went to 4949 Eckert road that does not exist. Explained she tried to call my phone but my phone had died.
Tried using a co-worker phone x3 times no answer .Delivery driver called back at 8:15 the pizza was to be delivered
at 7:50. Said the address was wrong. The zip did not change if she had used the zip code it would have brought her
to the right address. Please correct the address .
I have used your service a lot had no problems. I cancelled the order because the supervisor was very rude to me.
I am not the only one that used your services at this address 4949 Gus Eckert Rd. Our patients use this address also.
Pizza Hut on Babcock/Huebner I rate you 0. Bad customer service.
I had asked the supervisor for a discount because they had to make the pizza over he was rude said it was my fault.
The internet gave false information is this the way to talk to a customer that is hungry and upset.NO!
Ordered the 3 ingredient pizza with ham, bell pepper and red onion. I did not that a Pizza Hut could make such a dry pizza but I believe this was the worst pizza I have ever eaten. There was not enough sauce or ham on it to even tell there was any, therefore there was no taste to the pizza. We order from there a lot and I have to give them a 0 rating, the pizza before this one the crust was so tough you couldn’t eat it and then this one so dry and bland. Just wanted you to know that must be the reason for never anyone there when we go, pizzas not good at all.
your site online says 2- 2 topping pizzas are 5.99 for phone orders I went to pick up my pizza are was charged 26.99 for the two I told the cashier about the ad and he informed me it is only for online orders and took the person behind me and blew me off Not a great way to do business
The building was very hot. Had to wait on our food for at least a hour, only one person waiting on tables. When we did finally got our order it was cooked to long and was to hard to eat. The employees in the back where having a disagreement in the back and customers could hear them . Not planning on going back. This was in Pizza Hut in Philadelphia, Ms 39350
the pizza was under cooked and veggies were very large I asked for extra not extra large toppings no sauce and that wasn't extra cheese either the pizza was taken back and another was delivered but it was the same if not worse I want my money back. store number R31135 order number 230
3 weeks ago $9.00
2 weeks ago $10.00
This week $16.00
Hello I placed an order for my coworkers and I today 7/12/2019 at about 2:00 PM for our lunch. I placed the order online by using the online portal and everything was fine. I waited for over an hour and of course our lunch break was over when the driver called my phone. I missed the call due to waiting for the delivery as it said on the app that is was being delivered- and called her back. She stated she was at the hospital and I told her my business was not the hospital. She tried to argue with me , and we gave her directions to my location. I said I would come downstairs and wait for her , which I did and she did not arrive. I called her back on the phone number with no answer at 3:15 PM and she finally called me back at 3:20 PM stating she went back to the pizza shop. I asked for a supervisor at this time and someone came to the phone- (not sure it was a supervisor) who said I quote- "do you want your pizza?" I replied well I want a refund now because its been over an hour for delivery and she has went back to the store, I do not have anything I paid for. She said hold on and transferred me to the queue for customer service, I looked up the number for the corporate office and gave them a call. They have fixed the issue, I want to report this driver called my phone 4 times additionally after not delivering my food and not accepting my calls. This is very unprofessional and not acceptable. I was embarrassed at my work place and you should be as well. the location for my order was 4534 Wornall Road Kansas City Mo 64111 we are a very reputable company and easy to find, The pizza hut was on Main ST located on the Plaza in Kansas City which is also very reputable area so I want to make sure you are aware that customers are not treated in this manner in this area. My contact number is 417.315.5028 and my name is Sharon Young Thank you and again I just want to make you aware of a very bad experience. I spoke to Haley who took care of my concerns but for the store in question Im sure she ate the pizza and wings! because as of the time I am writing this , still no pizza!
We went to the Buckhannon, WV Pizza Hut about 6:00 Friday eve. 7/12/19. We ordered and the waitress Carlyle told us that we would have to wait on our drinks since the glasses need washed. OK we went ahead and got our salad and somewhat latter received our drinks. Well after waiting forever to get our pizza when all the other customers around us and that came in after us received their food. We decided to just pay for our drinks and salad and Leave. Miss Carlyle was very rude to us. This was the worse we have ever been treated in a restaurant and we wont be back. She told us that there was a new girl in the back and she had no control when the pizzas came out. She was very rude to my husband. Its really a shame that establishments cant get better people to work and that appreciates having a job. Maybe a manager needs to be there all the time or at least an assistant manager. That's it! Never again!!
I live in Clarksburg wv and I call the pizza hut 5different times and let the phone ring 100times and no one ever answered i went by the other day to make sure I was calling the right number and I was...I tried again tonight and no answer again so I called another pizza place and ordered is there a reason they don't answer... I like your pizza but they need to answer there phone...can you tell me how too order pizza with that place. And not on line
On 7/5/2019, I ate at your Greenville, Alabama, location. While eating with my daughter and grandson, I found hair cooked into the pizza I chose from the hot bar. I showed the hair to a server and requested to see the manager. After waiting about thirty minutes, the manager never came out of the cooking area to address me. The server took off from my bill the cost of the hot bar. I am very disappointed with my experience and the service. I do have pictures if needed on my android phone that I took of the pizza and the hair and the receipt if needed for proof. Again I'm very, very disappointed in the service and the managers attitude towards the whole issue I hope I didn't swallow any hair that was on the pizza by mistake that I didn't noticed.
Bought a pizza for my grand kids at Miami Gardens dr and 67th Miami ave it was nothing like tv cheese crust was dried
On each slide 2 pepperoni very dissatisfied will not visit store again
I placed a phone order shortly before 10 am this morning. Hawaii time. I was asked what time I wanted it delivered or picked up. I said delivered at 10 Pat said would 10:30 be okay. I said that’s fine. My problem, after taking my personal info and order followed by a verbal confirmation on the phone the pizza order was not delivered nor did I get a phone call. I called about 11:10 am to inquire, Pat says, “The driver is out making other deliveries.” I asked how much longer till we get the delivery, another 15 mins. I told Pat we’d pick it up, verified the location and hung up. Called my nephew to pick it up. He gets to the location, 6 mins from where he’s at, they tell my nephew they thought the order was for 10:30 PM! Really, you pay employees to lie and not be accountable for their irresponsible behavior.
My first instinct was to call Dominos, because I didn’t have their number in my phone or access to wi if I called Pizza Hut. I have the number on my phone.
I’m disappointed in today’s transaction. I had a team of volunteers waiting way longer than they should’ve. The employee at the place of pickup should be reprimanded at best for telling my nephew he thought the pick up was 10:30 at night. Why would I order before 10 am! To have it delivered as soon as possible. I still got charged for delivery too!
Cc: Dominos. Attn: Ed
Went to pizza hut in ridge culver plaza in Irondequoit ny. Had a coupon for a $6.99 large 0ne topping pizza which expires on 7/13/19 which says at the top of the coupon now including Original Pan. Said the cost was 7.99. even though I had the coupon. Were very snarky. How's that for customer service?
Pizza hut's reward program does not include being able to get gluten free pizza. For those of us who need gluten free the reward program is useless. They claim it is because the rewards only give you a medium or large and gluten free pizzas come only in small size. Being punished for having a health problem seems to unfair. I have spoken to the management of the local pizza huts and they say there is nothing they can do. I have even participated in their program to improve their service and submitted this problem. Again, with no results. Happily their competition dominos has gluten free and will include gluten free in their deals.
I ordered therbon 6/28 at 945 pm an when it got delivered we noticed that we did not recieve all of our food . I tried calling multiple times an no answer. I got sent to the Philippines an some one answered at a call center. I called today 6/29 An spoke with a manager named Tom who was very rude and disrespectful I would like something to be done about my issue because it’s not right that I paid for all this food An did not get it
The restaurant I went to is great. The problem I have is your "receive $10 off on your next online purchase of $20 or more" by doing a survey at www.tellpizzahut.com. I went and completed my information; a copy of the response is attached. I pressed the button to go on and as you can see by the attached file, the little wheel just kept spinning. I finally checked my watch and noted 4:04 p.m. It was spinning a while before that. I took a shower and now it is 5:02 p.m. and it's still spinning. I finally gave up. If your software cannot handle the number of calls or has bugs you should fix that situation. I wasted an hour of my time on this before I closed the window. Shame on your because I believe you probably already know this is a problem.
complaint against pizza hut in Buckhannon WV....Service was terrible,waitress was awful. Restaurant was dirty,tables not cleaned off. Waited 30 minutes for garlic knots, that we had to go and search out waitress and ask for.Wasnt given plates, until we asked. Then had to go get her to place our dinner order. Waited another 40 minutes for pizza and boneless wings.Again had to go find her, and wings were half warm..Pizza wasn't even ready after 40 minutes!!!! She never came back to the table for drink refills or anything!! My husband waited at the counter for 10 minutes while no one even acknowledged he was there, not even the manager!!! We are lifelong customers of pizza hut, and have been to this location many times in the past, but I can assure you we WILL NOT be going back there.. When we finally left, waitress was leaning against counter in kitchen, and all she said was "oh you don't want the pizza its about 1/2 done" no apologies, although I guess we should be "thankful" they didn't charge us for the garlic knots and watered down sodas!!!!!! Absolutely terrible food and experience!!! Highly disgusted and mad!!!!
On June 25 I ordered pizza from the Hwy 107 location in Sherwood AR. It started raining before I got there but when I drove up to window the clerk took my card and ran it and handed me the receipt to sign and said would be 6 minutes till ready and they were closing window since rain comes in when opened and I asked how do I get pizza then and she said you’ll have to come in- I said no cancel the order and a guy walked up and grabbed the clipboard and wadded up the receipt and she gave my card back. I drove to parking lot and called the main number and was told refund in 3-5 days. I could not get out and go in due to medical problem. I did get email from someone that said that store would be contacting me- I am still waiting on my refund and they have NOT contacted me.
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