Pizza Hut Complaints Continued... (Page 4)1150+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
I don’t typically like to complain, but I had a frustrating issue today with Pizza Hut in Jamestown, NY tonight. I called to order 2 pizzas and let the employee know I had coupons for 2 free pizzas I’d received from a charity fundraising event. After giving my order the employee told me they could not place my order because they didn’t accept those coupons, and said I could come in the store to order. I drove to the store (about a 30 minute drive from my house) and placed my order and was told by employees that they didn’t accept the coupons I had. After a lengthy explanation of how people forge coupons, the employee said that she would honor the coupon anyway. I ordered and then waited the 15 minutes for my food to be made. This was a bit irritating because I tried to order ahead to speed up the process of grabbing some dinner. I brought the food home to realize that one of my pizzas was made incorrectly. I had ordered ultimate cheese lovers and the pizza had marinara sauce on it instead of Alfredo sauce. I called the store and was given to a manager to speak with. I let the manager know that my food was made wrong and she said she could make it correctly and I could pick it up. I let her know that would not be possible today as I live 30 minutes away and had a commitment to be at and asked for a credit. The manager said she could give me a $10 credit. I questioned if I would be able to get the ultimate cheeselovers with the several toppings I’d ordered for only $10. She then said “oh you were the one with the coupons we don’t take.” I replied that yes I had 2 coupons for free pizzas anyway I’d like them. The employee did not apologize once for the mistake but said if I gave her my phone number she would put a credit in for me. I again clarified that it would be a large ultimate cheeselovers with as many toppings as I’d like, and she replied if I had an issue to ask for a manager and it would be resolved. I’m not too confident in that happening but hope it will. I was disappointed in the customer service I received at multiple occasions today. From when I called to order, then had to go in the restaurant to order, to when I called when my order was made incorrectly. What was supposed to be a quick dinner for my family before running out the door turned into a frustrating night where someone wasn’t able to eat dinner due to an issue with tomatoes. I hope my issue will be resolved, but I also wanted to make Pizza Hut aware of the poor costumer service at this store. (I did not receive a receipt to attach). Thank you for your time.
Tried going to Petoskey Michigan’s pizza hut at 4:30 PM Friday 3 /22/19 waited 15 minutes with another customer who said he was there 5 min before us. I left after the 15 minutes without seeing a single pizzahut employee ! There was 3 tables that had pizza and all had empty glasses . Really really disappointed
Today I tried to order a pizza with a voucher that I received it wouldn’t go tru I tried a few times then the payment went tru not the voucher but I didn’t mind as I was treating the kids to pizza I was waiting then I rang to inquire about the pizza but there was no order gone tru but my account had Been deducted the money after ringing customers service the first girl was was half asleep spoke quiet and just not interested at all then top it off she hung up the phone i asked to speak to someone more senior she. Said she was busy and will call me back before 10 pm this was at 4pm so I rang back the second person blamed my bank for the problem at 7 pm I received my phone call back from the manager she was very not interested the fact that I had too send my kids to bed with no pizza she seemed to find it amusing and I felt I was getting laughed at I could hear people in the back ground I found it very rude and unacceptable and the need to train there customers service team it ruined my Saturday evening and my kids too as I promised to a Pizza Hut night and out of pocket disgraceful the way customers service deals with these issues when clearly it was a issue problem on Pizza Hut.behalf I shall not be ordering from Pizza Hut again and I advise people to think twice as customer service seems to think that the problem was not there’s
Order a pizza online it say 15-25 minutes but had to wait an hour then the employees are so unprofessional and have nasty attitude.
how do you do a national campaign about the pzone and then local restaurants do"nt have any to sell i will not be a pizza HUT customer anymore tonight it is Dominoes instead what a waste of advertising sheesh
I ordered a pepperoni lovers pizza. The pizza was made wrong, it had bacon and pepperoni on it. I called the store about it. The guy told me that was a day manager and this manager had just came on. He stated he wanted to see the pizza when they replace it. I said no problem and had pizza waiting. They never showed up and he didn't seem too even care. We get a lot of pizza from this store and the past 3 orders we have not received a great order. At the same time as this order, I also placed another order for a supreme lovers large. They sent us a medium and no reason why. In the past 2 months 1 order was 2hrs late, I've cold and looked like they laid something on kid so cheese was stuck. We have received wrong stuff. I don't know if this store has new people or what but service has been going down hill.
I was at drive thru and my food was not ready on time. My pizza was left out by the window to just sit for over 30 minutes. I was told it would be 10-15 minutes before I could get a refund. Employees were coming to the window complaining about their problems. I am about to stop completely supporting Pizza Hut.
I can not express the disappointment that I have felt with the Pizza hut in American Falls, Idaho. We loved the Sandwiches that they use to have on the menu and those were taken off the menu. Then we would go in and order a salad to go and that was removed from the premises. I also use to order a personal size thin crust pizza and they would make it without hesitation. Now they refuse. We live in the country so we do place orders to go frequently but most of the time we get the wrong order and after traveling 14 miles I do not have the energy to take it back. What is wrong? Why is the Pizza Hut having so many problems? It has no competition, We are a small town and should be given good service?
I live 2 minutes away from YOUR restaurant on Western Way. Yet I'm unable to submit an order because I can't get my DAMN PASSWORD RESET. I called your Customer Service #, ONLY to be told I could sign in as guest. WRONG, there's NOTHING TO SIGN IN AS GUEST OFFERED.
PAPA MURPHY'S GOT OUR BUSINESS.
ONE MORE COMPLAINT
Your STUPID SYSTEM WON'T TAKE MY EMAIL ADDRESS
I have ordered a meal for 4 from Pizza Hut, Majhiwada, Thane(w). They have cancelled my order without my knowledge and delivery boy was late to 20min.I haven't receive any refund till now nor any solution.
This is how you treat the customers????
Very dissapointed by the Store manager behaviour and response.He was very rude
3/16 2019 around 6;15PM pizza hut in Selma, California would not accept my 100 dollar bill (MONEY!)" DUE TO THE RULE THAT THEY DONT ACCEPT 100 DOLLAR BILLS". The manager at that time said it was due to all the fake 100 dollar bills lately, I said don't they give you a pen to check the bills or get training to identify a fake bill. She said you did not. Your rule for 100 dollar bills is complete garbage, not everyone uses a debit card or orders online. Seems to me that probably why you are a dying company, total lack of service to all people. Good riddance pizza hut I won't be coming back
I made an online order and waited for 45 mins and it never showed so I called the store and the young lady stated that she cancelled all deliveries. I asked why was the tracker indicating that it was being made. She had no reason to the fact. This was very disappointing my kids were upset for the sleep over. The store was located in Manhattan Blvd unit D Harvey La 70058
I got my order cancel after paying for it through credit card then I didn’t get my refunds back in my account and that was the worst experience of my life with pizza hut .
I was given the wrong pizza. Both were made incorrectly and one was cold without the extra cheese I ordered.
My new email is firstname.lastname@example.org
I went to the Calhoun GA Pizza Hut, address 613 Hwy 53 East SE 30701. I went to this store ordered my pizza and waited. When it was ready the checker just looks at me and walks off, KNOWING my pizza was ready. She had just finished checking out several other customers and looked dead straight at me and left, went to back and was wandering around like she was lost. One of the other guys from the back and told me my pizza was ready, and had to call the girl back up to check me out. When she got back she had to get my pizza from the warmer, when she should had went ahead and checked me out in the first place . I mean it was just plain rude the way she did. If these people do not want to do their jobs and do them right maybe they should just stay home. Donald E. Voyles
I am offended by a new Pizza Hut TV ad where 2 young women swear (« Oh my god »). Isn’t there enough words on our language without teaching our young people to take the name of God in such an inappropriate manner? Shame on you!!!
In your latest commercial with the two young ladies, the one girls says, "Betsy, oh my God look at that pizza !" unquote. While I realize that we live in uncaring world, I do not like people using GOD'S name so casually. Let's have some respect for the ALMIGHTY.
It is Inconceivable that I did order on line to Pizza Hut and the drink on delivery was open.
This is a very delicated matter even the Health Authorities should be involved on this matter.
The branch is located at 25 High street, Witton, Middx, TW2 7LB, London, phone number 02088933003.
When I went out to check for the driver he was already gone.
There are millions of people out there ( millions of pounds ) expecting to change their preferences at any time and with this sort of incidents it is easy to do it.
Thanking you in advance for the attention to the above written,
Faribault, Mn 55021 Pizza Hut delivery we has was on 3/11/2019. Ordered at 7:36pm on line and it was delivered at 8:05pm which was fine delivery time but they forgot the wings on my daughter's Allison order. So I called them back at 8:06pm and let them know. They said that they would get them out right away. So at 8:45pm I called again to say they still were not here. Again I was told that they would check on the driver and if they had them and get them delivered. Amy told me that they were slammed with orders all at once and they would get them to me hopefully soon. So again at 9:19pm still not having the wings delivered, I called for the 3rd time. I told them that I also work in food service and when a mistake is made, the delivery mistake usually gets bumped up to the first delivered the next time the driver goes out. They finally had an adult female deliver the wings and a lame order of mini cinnamon rolls as an apology for being almost 2 hrs late with the remaining part of our order.
Now, I myself like Pizza Hut and this is the only time it was time bad other then the one time our order was late and I received a free coupon for it. Nothing was offered like that which struct me as not good customer service. I know how things are when you get slammed and I know your drivers my be on the younger side and may not full understand the goal of good customer service. I hope that Faribault can work on this with their workers and drivers. My family prefers I not long order from you anymore, especially my husband who was extremely upset with the service.
Thank you for your time.
I had order two boxes of pizza online and they both did not tease right and it had smell bad had to throw both boxes of pizza away did not want it to me the kid sick it had my stomach hurting
1300 S Watson Road
Buckeye, AZ 85326
The manager came out an ranted at my 62 year old wife. She was very upset by this. A worker at the store, parked right behind her, she back up and didn't see the car because it was hidden from her view. The manage ranted at her about her having a back up camera. So what there is no need for this behavior!
The driver was rude. When we asked for grated cheese and pepper and garlic butter he rudely said we should have ordered it.
The new store manager there said the drivers do not deliver inside the mall. What is he use of delivery drivers if they are not going to bring it to your door.
The manager and the driver were both rude
I hope all is well. I am very disappointed with the Pizza Hut on page I’m St. Louis, Mo. I placed my order at 5:25pm and didn’t receive my order till 6:45pm. Please note: When I ordered the delivery time stated, it may take up to 20 - 30 mins. I also received a text stating the time of delivery will be 6:05pm.
I’m sending this email because I didn’t get a sorry from the delivery guy or the manager, when I called. The delivery guy stated, we have a new guy. I signed my receipt and he left. I wasn’t given a copy of the receipt. When I called to speak to the manager and she asked, what wrong with the order. I said nothing( because I refuse to wait again for another order). I just told her, I was upset for waiting so long. She stated, oh yeah we’re busy. Really?!? No apologies! She provided a discount and I ended the call.
I proceeded to eat my pizza and I realized the pizza was cold, I barely had sauce on the chicken and no garlic sauce on the pizza. So now I’m stuck eating a dry pizza and plain chicken. I ordered the big box. I have NEVER received such bad service from Pizza Hut. I’m so disappointed and I hope things change. I feel like I just wasted my money. Ugh!
I quit going to our local Pizza Hut in Paris, Tx for a year because of poor service and never got pizzas right. I started back a couple months ago to try it again. Time before last I got a pizza and when I got home it was wrong. Called and manager said she would give me a 10.00 credit. Ordered a couple weeks later and it was 6.50 and the manager again talked to me and said I still had 3.50 credit. So I ordered tonight March 13th at 5:30 from a coupon you sent me on line. Got to Pizza Hut and Manager and I did not get along, never seen her before. Pulled up to window set there with no one in sight two cars came in behind me and a lady with a full mouth of food came to the window. I did not want to see that and she brought me my order and it was 6.50 and I told her I had a credit. First of all she new nothing about the online special and she was head manager. Secondly I told her I quit coming here because of service for about a year. She let me know I could quit again. She said if I had used part of credit I lost the rest. Even though other manager before told me how much credit I still had left. She went to back of store and I could hear her ranting while I was setting in my car. She told me if I wanted the special I had to order on line and I told her I did. She was completely clueless and did not want to listen to me cause she felt she was right. She told me I was being hateful cause I was trying to get across to her what I had been told before. If she doesn’t know the special and cannot work with public any better than that she doesn’t need to be there. Won’t be back for another year or maybe never. There’s so many pizza places here I don’t have to put up with this. Don’t understand why this Pizza Hut can’t keep employees and have grown ups running the place.
i got my pizza the driver put the wings intop of my personal pizza when i got the personal pizza all the cheese was stuck to the top of the box told the lady about it she gave me a audited, soo i tried eating the pizza and it sucked so i went online and cancel the order, then the lady calls me 15 minutes after and tells me she is coming to pick up the food i told her i tried eating it so it will be mostly gone by now, then she starts to trash talk me on the phone then tells me she will call the police on me it was just a total shit show how do they have people like this as managers i cant believe it wont ever order from here again and i legit have thousands of point with u guys like i order every other week LOL crazy employees run background checks plz
I have deliveries to my home from Pizza Hut in Downey California. Someone is Chicago logged into my account? and used my credits, picked and ordered merchandise under my name and added a phone address to my Pizza Hut order page. I have deep concerns about your security and how they got into my account. The store was not helpful.
Pizza Hut - 5401 S Wentworth Some named KOBE. How do I know they did not get my credit card information and then I cannot reach anyone at Pizza Hut to discuss.
I think that the toppings on your pizza has been getting less and less at the vegreville. Alberta. Canada location
I have now ordered two times at the Pizza Hut on Oneida ST Appleton, WI. My first order came to me cold. I did not receive all I had ordered and paid for. The manager told me he would have a $20 credit for me to use with in a months time and to call to get credit. Pizza Hut 25.86
Hi, Melony! My Order
Delivery To : 431 E Eagle Flats Pkwy, APT 409 Appleton, WI 54915
(The price of your order has changed from $20.79 to $30.29.) I had a 35% off my order. My total order came to $20.79. With my credit, I should've had to pay .79cents. I have a copy of my order below. When I called and placed my order, first they said they couldn't find my credit then, the manager said he would give me my credit but, I didn't have enough ordered to have my order delivered. So I had to add chicken alfredo pasta with bread sticks. He said my order totaled $18.52. When I received my order, I was told I would have to pay the $18.52. I have always ordered Pizza Hut pizza but, this store makes and deliver nasty pizzas. I always get extra cheese and the pizza looks like there is hardly no cheese at all. I hate to go to another pizza store. Can you please help me. I feel I am owed $18.52.
Create Your Own Pizza Edit
Medium Thin 'N Crispy ®, No Sauce, Extra Cheese, Garlic Buttery Blend Crust Flavor, Pepperoni $13.38
Extra Sauce Order - 50 Garlic $0.60
Baked Cinnamon Sticks With Icing - Single Order $4.99
Icing Dip Edit $0.60
Stuffed Garlic Knots With Marinara Sauce $6.29
Delivery Fee $2.99
The price of your order has changed from $20.79 to $30.29. My 35% off order disappeared.
I ORDERED A PIZZA FROM 6203 BELMONT RD ONLINE IT SAID PICKUP IN 10 TO 20 MINUTES IT TOOK WELL OVER 35 TOTAL ALSO SAW EMPLOYEES HANDLING FOOD WITH BARE HANDS ONE EVEN HANDLED MONEY THEN HANDLED FOOD NO GLOVES FLOOR WAS DIRTY WITH DROPPED PEPPERONI AND FIXINGS DONT THINK I WILL BE GOING BACK
The ultimate cheezy crust commercial.
This is the worst PH commercial I have ever seen. How do you think two bug eye girls and one cross eyed and the hip sway and whip sound is funny NOT AT ALL. Totally stupid, tasteless. I cringe ever time that commercial comes on.
You can do a lot better. Go to You Tube and see all the negative comments on it.
Just my opinion
Mark A. Canfield
There was something in my food, they charged me for food I did not order and the driver gave herself a tip.
I really don't have a complaint But I would like to know if you guys could go back to he small pizza size or make the personal pan in thin Being a senior I cant eat a med. But a small will work. for me and my dad. or even the personal size in thin crust
On February 16th I had a very negative experience with the Pizza Hut in Heber City, Utah.
We ordered 6 pizzas for delivery 4 hours prior to the delivery time. When we were first delivered the pizzas (they arrived late) and there was no large supreme pizza (instead a smaller one topping pizza we didn't order), my sister called Pizza Hut and asked them if they could bring the correct pizza. They said they couldn't get in touch with their dispatcher so our only options were to give us a $10 store credit (which isn't even as much as we paid for the pizza) or we could come in to pick up the pizza. So she said we would come in to pick up the pizza right away.
I drove the 10 minutes to pick up the pizza. When I got there the employee at the front asked for the name for the order to which I gave him the name and explained that I was there to pick up our pizza they made a mistake on. The employee looked up the name and then went to the back to ask about the order He was standing behind some metal shelves (which I could hear and see through) and told a lady back there that I was there to pick up my pizza to which she replied “We’re too busy. We can’t make it. Tell her we will just give her a $10 credit.” He came back out and explained to me that they hadn’t gotten to making it yet and that I would need to come back to get it later or they could give us a $10 credit on our account. I explained that I didn’t want the credit, I wanted the pizza that I was told I could pick up right away. I said that since it was their mistake and I had come all the way in only to be told that I didn’t have a pizza, I thought it was only fair that they make the pizza and have it delivered. The worker then went to the back to explain to the lady that I had asked that they deliver the pizza since they told me I could pick it up to which she said “I already told her we would give her the f*****g credit. WE aren’t making her a f****** pizza!”. It was at that moment that I spoke up and said to them in the back “Excuse me. I can hear everything you are saying. If you have a problem come out here and talk to me to my face but don’t talk to me with that language.” Immediately the front employee and another man came running out front and told me I needed to “bring it down” and “calm down”. I got very frustrated and said “Do not tell me to calm down. Your employee is the one who is raising her voice and using very inappropriate language.” He said “she’s actually the manager here. We’ve been so busy that she hasn’t slept for over 48 hours and that’s why she said that.” After much talk, the man agreed that they would make the pizza but they would not deliver it to me. Instead he said I could pick it up in 30 minutes (they made it clear that delivering it was not an option).
I went back 30 minutes later, was completely ignored by all the workers and after waiting 30 more minutes, went home without the pizza. When I arrived home without the pizza my sister called Pizza Hut again. They acted very apologetic and said that she would make the pizza herself and have it delivered right away. She double-checked the address and we waited for the pizza.
Two hours later, the pizza STILL had not come, so I called again. By that point, we had gotten other food so we no longer wanted the pizza, we just wanted a refund. I called and explained that we had still not gotten our pizza after four hours of trying very hard and doing everything they said in order to get it. He said they had the pizza right there, and I said that at this point we no longer wanted it, we just wanted a refund since it had been 4 hours. He said that the problem with doing that would be that he would have to refund our entire order. I suggested that he do that since they had put us through such a hassle for four hours trying to get our pizza. Upon suggesting that, he got extremely hostile and started yelling at me over the phone. I'm not exaggerating when I say yelling. He said that although they were "partially" to blame, they had been very swamped that night (as though that was my fault). He literally screamed the words "the customer is not always right!" (I promise if you have a recording of this call you will hear this). Upon being screamed at in this manner and generally treated so rudely, I told him to just go ahead and give me the store credit, but that $10 did not even cover the cost of the pizza, which was $17. In a very condescending manner, he said "fine, I'll make it $17. Is that good?"I said it probably been a little more with tax but that was fine. He responded in very snotty voice saying, "fine, I'll make it $18". I can't underscore how much his tone with me was rude, snotty, and down right hostile.
At the end of the day, what needs to be understood is that we ordered a pizza that was never delivered or made for us when we went to the extra trouble to pick it up. 4 hours later, the store still refused to give us a refund on the pizza we paid for. On top of this, we were treated incredibly rudely and unprofessionally through the entire experience, being blamed as if it were our fault that they were so busy. Although we were given store credit, it really doesn't help the fact that we didn't get our pizza. Our aunt paid for the pizza, and she lives on a small island in the pacific where they don't have pizza hut so she is never going to get her money back. And after an experience like this, who would ever want to return to Pizza Hut again?
On March 6, 2019 at 6:02 P.M. order (order #319030618025800258001333034240) a pizza online, before the pizza was delivery I inform the manage by phone that I only had a $50 dollar bill. The pizza was deliver cold and the delivery driver didn't have change had to give the driver $3.00 over my bill. This service was sad.
I ordered two family tus chicken and they were the worst we ever had, The pasta was dry lacking and sauce a very little chicken. my ticket #27,invoice #16 for a total of $25.38. I would never reamend Pizza Hut to anyone from what food we received.store#010690
I placed an online order at 8pm on 03/06/2019 with a time for delivery was 85-95 minutes. I called about the timeframe at 9:50 pm and was told by Alvin that the pizza was only 18 minutes late it should be on its way at 10:07 pm I called back and spoke with Alvin and the supervisor name Shelby on duty she advised me that the order would be cancelled. At 10:17 pm I received a phone call from the driver stating that my order was outside. I then advised the driver that the order was cancelled over ten minutes ago. I didn't get an apology or anything I have been in customer service for 15 years and that was beyond unprofessional. I ordered a pizza a week ago and received my order from the same location that looks like the pizza was dropped with a hole in the order and the cold wings. Every time I order from this location I have an issue or concern about my order. Customer Service at its worst.
This Pizza Hut, located at 3460 Robinhood Road, Winston Salem, NC, was absolutely filthy on February 18, 2019. There was paper, food and chairs in total disarray when I walked in to order a pizza. The manager was the only waitress and she was also making pizzas. There were two drivers and only one filled any orders. No one answered the phone within less than 10 rings and no other customers at the counter or on the phone. There were two children, approximately ages 10 and 4. It appeared they were there waiting to be picked up and the youngest moving from table-to-table leaving it a mess and leaving with the manager. She may be the manager's grandchild, I'm not sure. There were several uncleared tables; approximately eight, but I was the only customer. There was a broom out as though someone had the intention of using it, but in the almost two hours I was there, the broom never moved from its position leaning against a table. The manager delivered my drink after 20 minutes, a second female employee came on their shift and she delivered my pizza and no one ever came to my table again. I had to flag one of the employees in the kitchen to get a box to take my leftovers home. It was the WORST experience I have ever had at a Pizza Hut! I have attached pictures for your review.
This Pizza Hut, located at 3460 Robinhood Road, Winston Salem, NC, was absolutely filthy on February 18, 2019. There was paper, food and chairs in total disarray when I walked in to order a pizza. The manager was the only waitress and she was also making pizzas. There were two drivers and only one filled any orders. No one answered the phone within less than 10 rings and no other customers at the counter or on the phone. There were two children, approximately ages 10 and 4. It appeared they were there waiting to be picked up and the youngest moving from table-to-table leaving it a mess. There were several uncleared tables; approximately eight, but I was the only customer. There was a broom out as though someone had the intention of using it, but in the almost two hours I was there, the broom never moved from its position leaning against a table. The manager delivered my drink after 20 minutes, a second female employee came on their shift and she delivered my pizza and no one ever came to my table again. I had to flag one of the employees in the kitchen to get a box to take my leftovers home. It was the WORST experience I have ever had at a Pizza Hut! I have attached pictures for your review.
I order against my better judgement as ive had bad luck with this store in the past. I FINALLY got my pizza 25 minutes later than they said it would be. when I started to eat it it was dry and ice cold, so was the dipping sauce for the bread sticks. when I called to voice my concern the manager "John" said im sorry. didn't offer to replace it just so much off the next one. there wont be a next one ive given them their last chance!! this is piss poor service! I want my money back. the store was the Laurel montana one on bernhardt rd 406-628-6382. in my opinion John should be fired! I will spread the word. laurel is a small town. thank you Penny Cramer 1130 11th ave laurel mt 59044 406-628-7512
Just watching a commercial on Fox for Pizza Hut. Two female teeny boppers - one of them said, Oh my ???
Try to teach my children not to use the name of deity in vain. That was not cool - scrap that add.
Pizza Hut; North 7 Hwy, Blue Springs, MO.
Called for a delivery pizza which was not delivered. Called one hour later and was told the order was for Carry-Out, which it was not, And was told as soon as they got a driver (no time just when they got a driver) it would be delivered after sitting there for a half-hour+. No offer to cook a new one just to deliver the one that had been sitting there. I have ordered pizza from this Pizza hut twice a month for twenty plus years (check your records). Something like $10,000+ in pizzas and you have lost me as a customer and I will happily tell everyone I know of how I was treated. On my way to Godfathers to pick up a pizza right now.
I will never eat another Pizza Hut pizza in my life because of the way your franchise treated me. Way to go. Amazing!
Ok 2nd time having to do this on the soddy Daisy tn Pizza Hut. My delivery was 20 minutes late after getting confirmation that is was out to deliver. My food was cold I didn’t get correct pizzas and I didn’t get got wings instead they brought cinnamon rolls. It’s aggravating because I like Pizza Hut and my kids to but this Pizza Hut is horrible. I called them and told them and they told me to file a complaint!!
if there was an option of -20 stars I would, on Friday 3/1/19 In new braunfels tx I ordered @5:40 pm for delivery then 7:20 come along and nothing called nd of course its answered from another pizza hut from another state which is just idiotic and transferred me o the local ne and said they lost my order so they were going get on it, here it is an our later and no delivery they finally called about 8:20 to see if we still wanted the pizza we said yes and here its already 8:45 still no delivery which pizza hut only 3 miles away, we called the local number back that the employee called s from but we only got a busy signal and here are Monday and still no delivery or an apology call.. I did post on my local social media and I guess this is normal
customer service.....how is this establishment still open is mind blowing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
thanks from a non return pissed of customer
I ordered pasta from my local pizza hut and it came in a pizza box. When I opened the pizza box my food was falling out of it and its spillage throughout the box. When I called in they agreed to remake it and send it out. An hour later I recieved nothing so I called back. When the associate picked up he told me they haven't made it yet and it'll be 40 mins. I began to tell him I just want a refund. Before i could finish talking he hung up on me. This is terrible customer service and an overall bad experience. I would like a full refund due to this terrible service.
I ordered a large meat lovers for delivery - 2 hours later I still haven't heard from them , so I called and they stated that they no longer had a delivery driver. There was no phone call to tell me that the driver was gone and they couldn't deliver. The payment was on my card and the money was taken out and it still has not been returned to my card. Just horrible service and they actually got an attitude with me like it was some how my fault! Ill never do business with this particular place - 2145 Bessemer Rd. Bham al 35218
I have been a customer of Pizza Hut eversince my return to the Philippines in 1996. I have lived at 280 Pasic Ave, Bucal, Springhomes Subdiv, Calamba City, Laguna, Philippines. I have dined at Pizza Hut, SM Calamba and Pizza Hut in Los Banos, Laguna. I have also ordered pizza via Pizza Delivery service. Today, I can't get hold of Pizza Hut delivery service. The local number is no longer in use for Pizza Hut Halang, Calamba!
I tried calling the provincial delivery number #1-11-11 but could not get a response. Please advise.
Pizza Hut 9515 Blue Ridge kc I. Terrible customer service. Will never buy from Pizza Hut again after dealing with this location. Never reimbursed me or brought my boneless chicken, Wich was paid for. They just grabbed random sodas only one was correct.
I called corporate before the Pizza gave me food poisoning. And they told me to take my refund up with the 9515 blue ridge kcmo location. When I started throwing up viciously for 2 days. I called corporate again about my 41.07 refund from very neglected customer service delivery. And they tried to offer me coupons for more after telling them no that I was still sick they told me I had to be hospitalized for the refund. I also missed a days work. I didn’t have health insurance at the time. I’m very sure corporate know about this specific location having very bad reviews.
If I had known I would have never went.
Used to be my favorite pizza place. Never will spend my money again with them. And will detour all my family and friends from buying from them. Since they choose to have fault customer service and break health codes.
I’m not into proving anything. Like they want . I’m not in court. I was their customer. I wasted my money on thier knowing that this location is complete crap.
I’ve even scene
Put my order in and paid for it 3 hours before I needed it. Order came they forgot a pizza I had ordered and paid for. Called them about it. Was told it was on its way 45 minutes later still not here. Called again the guy that answered the phone was rude and hung up. I then called again asked to speak to a manager and the same guy was rude again and asked me what the issue was. Finally I got to speak to a supervisor which she was nice, ended up getting our missing pizza and a refund for everything. But now today I got another charge for a totally different amount, no idea what it is for probably my missing pizza that was supposed to be refunded anyway. The food we did get was not great at all, was cut terrible. Very disappointed in Pizza Hut in general after this and getting charged for something I should not have. Customer Service is awful as well at least it was Saturday night. This was the Pizza Hut on 41St in Sioux Famls
GM and DM st Joseph Mo fired for refusing to work sick bringing me to think how I'm treated and how much$$$ is stolen by their dispatching practice. I want to work but not when I am vomiting and certainly not for free. Jim Colby and Jen and Liz at 22 and st store
Good day. I have experience in many branch. All is quite fantastic the workers commitment. Unfortunately I have experienced few times in Pizza Hut tampin the service was so bad. If take a way take too long time even no customer. Hopefully take note this issue.
You advertise, that when a person offers breadsticks or garlic knots , that you receive a marinara sauce with it. It even states on your web site when ordering online. I have never received any! I am presently speaking with an attorney about filing a lawsuit for false advertising.
I order a large pizza from pizza address on Broadway drive in Hattiesburg ms.39401 and the pizza was not done! I called back and the operater reordered the pizza ! At 9:44 someone who say their the manager at pizza hut on Broadway dr. Call me and reply that wat i order they cant fix! Very rude!!! Because ask why can't get what i ordered he begin to get mad ! He was very nasty and replied he aint got time for this mess and will call authority about a pizza!! Very unprofessional! Im very disappointed in the service i have received tonight! 6019663958
Ordered a medium. When got to pickup window, we were told that we could have had a large for $6 less than the medium offered. When asked why they didn’t tell us when ordering, they laughed. Really bad service
Your Crestview Florida store is run by a bunch of idiots. Ordered a take out and it took over an hour to get two pizzas. No wonder y’all suck
I called to make an order the attendant answered the phone and put me on hold to never to return 40 minutes I made it to the store and still no answer. I placed an order left went shopping at s schunks and my order still not ready. I asked to speak with management in which no compassion was given towards my situation. That is not the first time this have happened. I was refunded my money and I took my business to IMO pizza. I like Pizza Hut but I refuse to be treated in this manner. Corrected action is requested
The employees were really roude the pizza was disgusting and I’m tired of getting treated bad by the employees
Me and my family went to the dillonsc location my son and his girlfriend which are mixed these people are very racists had bad attitude s we spent 66 dollars we will not be going back store#012687 they had very bad attitudes
I put a order online and waited about a hour and called them they kept me on hold and came back and said that my order would be free and it would be on it way,I waited about 2hours and called back they said their driver had been out here and no one came to the door lies from hell he told and they cancelled my order didn’t no one call,they then turned around and told their supervisor that they thought it was a prank call and the driver had been out here two times not one and that someone peeked out the door the first time smiling and that’s why they thought it was a prank even though I had paid my money and the supervisor told me well I can only give you a $35 gift card do you want that,my family orders too much out of the forestdale Pizza Hut for this kind of treatment,you don’t give businesses that don’t deserve your money learn how to treat good customers period!
If I could rate this Pizza hut it would be a negative %. I ordered at 6:09 pm on March 1, 2019. When I ordered the amount of time for delivery was 60-77 minutes. It is now 8:48pm. I have received no call have not received a text message to inform me of the problem. I ordered these pizzas for my daughter birthday. She has friends that are spending the night. My order number is it was 3190301170927001411028200. When I placed my order I received an e-mail stating my order would be delivered on March 1, 2019 at 7:25 pm. Still nothing. I called the and was waiting for 15 minutes hearing the same stupid message over and over. Finally someone picked up the phone and then just hung up. Unfortunately I paid with a credit card so I could get some deal on pizza. Since have not received the food I believe pizza hut stole my money which also includes a tip. I decided to look online and website said delivery closed. Never again will I ever order pizza hut again. My husband was just now able to get through and the pizza still wasn't made. Reason is due to a manager who quit tonight. he cancelled the order . I will be checking for a refund on a daily basis. Thanks for nothing..... My daughter is extremely upset and is crying at her own birthday party. Thanks for ruining her party. Pizza hut should be embarrassed for having such terrible service. If you can't run a business based on customer service then shut it down. At the very least since pizza hut embarrassed her they should apologize for their idiotic service. Completely disgusted. Such a shame.
Went to pizza hut with my young daughter and her friends for her birthday. Getting seated was a situation in itself. 5 ppl shouldn't be a problem considering there wasnt 10 ppl in the whole place. Waited 15 minutes and wasnt even asked about beverages. Waited 10 more still noone. After that 10 mins a group of 4 was brought in and sat next to us. Beverage order was taken right then and there as should be. So I gathered my family and friends up and left this is redicoulas service. My child looks forward to coming here and it is her favorite pizza place to eat. I cant believe that any manager would allow an establishment to be run this way I'm a paying customer who tips very well so the loss is not mine. I'm a firm believer in giving what respect you receive this will be my last visit to this establishment and anyone I know or see will know why. Thankyou and have a good day. The pizza hut location is Salisbury md on mt. Hermon rd. Hopefully you can resolve the problems here and bring back the old ways of the great establishment thx.
Came to the Pizza Hut in Kemmerer Wyoming tonight at 1905pm order are food. At 826pm our pizza was not out. Everyone that came in 15 minutes after us got there food. So went up to the counter and asked why everyone else was getting there food and we did not have ours. The guy looked at said our order was put in at 736pm and that it would be out shortly. At 820pm the guy came over to. Our table and stated that our order was not put in and he didn’t know what to tell us very rude. Finally received our food at 836 pm.
I have loved Pizza Hut but I’m going to patronize another company it’s become a inconvenience to order pizza the people answering the phone are not helpful and there is always difficulty getting deliveries the cost has increased and the service is terrible.im so disappointed in this only order online service and it’s terrible to have to order pizza online just to take family to eat there and in house prices are ridiculous
If I could rate the location at 5252 W. State Road 46, Sanford FL 32771 a ZERO, would.
I spoke with a driver named Chris and a Shift Manager named Patricia on 2/28 at 6:20 pm.
Both were extremely rude and uninterested in taking the call. I placed an order online and it defaulted to carry out when I wanted delivery. So I called my local store to have it corrected. Chris, had no interest in assisting me. It sounded as if I was putting him out and taking him away from more important things. When I asked to speak with a manager, he informed me that they were too busy for me to do so. Nice, right? I then demanded and Patricia came to the phone. I asked her title and she paused for a long period of time, leading me to believe she wasn’t truly a manager. Finally she responded with, Shift Manager. I wasn’t born yesterday and know that there has got to be a level of management in between a shift manager and General Manager, but I wasn’t given this option. Patricia informed me that she was the highest level of manager at the stores. From there i5 went to the GM. She too, was very disinterested in not only helping me but to listening to anything I had to say. When I began to ask her questions about the stores location # she informed me that she wasn’t allowed to share personal store information with me. I’m not even sure what that means. What is personal store information??? Then I asked for the name of her supervisor. She informed me that the GM was Melissa but she wasn’t allowed to provide me with a way to reach her. I then asked for the corporate phone number and she told me she didn’t know it. At this point I was furious. I therefore asked that my order be cancelled and my credit card be credited. If I don’t see this credit tomorrow we will have a whole other issue to deal with. All I wanted to do was change my, already paid for, order from carry out to delivery. Unbelievable!!!
I can’t even begin to express to you how rude, impersonal, uncaring and awful my experience was with this group of people. If these individuals don’t want to work at Pizza Hut then they should allow others to do so, who would appreciate you. This type of behavior can’t be good for your business and I would hope that you would take something like this very serious. You may, or may not. I can’t control that. I would like a call back tomorrow to discuss further. If my voicemail is received, please leave a call back number on my voicemail. My number is(954) 652-9789.
Tuesday night I pre-ordered 2 Pizzas for 6:45 so my dinner would be hot after noticing one was incorrect. I immediately called my corner store half a mile away to place correct order. Automated hold took me to a corporate number all I needed was a pizza guy to change order.
This continued for 2 hours people hanging up on us my husband called on his phone too. After 7 the pizzas arrive we tried to ask him for help when he spoke no English. I am shocked at this company they have been delivered to us for many a year and we told them Tuesday we just want a refund but hang up over and over. Today received email saying since pizza was early we can have free ones! Never want to do business with them again. Redicuous not having anyone to talk to on phone.
What kind of communication is this?
I've never had a problem with the service or the product. However, I am offended by the ads on tv where the two girls exclaim "oh my god!" When they see a pizza. Gods name is to be revered.
I ordered online and paid online. I got there a few min. earlier .ended up waiting 20 more extra min. And watch my pizza sit at the end of the oven finally it was moved to cutting table and sat there for sometime also ordered cheese sticks they forgot to put them in the oven all the while they were playing and cutting up.. not checking on the food, pizza wash cold ..... I had no time to wait for another one I thought it would be faster to order online and pay . Not very efficient.pizza hut in Rock Hill s.c Cherry Rd ..will not be back..
If it was possible to write this company as a -negative 5 I would.
They have been other little small incidents that I live past but this was the last straw.
After being charged 2495 for three pizzas which actually was a good deal, I was told I was not able to get any condiment cheese I would have to purchase it! Are you effing serious? I was told that I would have to purchase a dollars worth of cheese if I wanted it there are no more condiments cheese packets.
And you’re trying to grasp the public with these advertisements more like grasp more money out of their pockets! Any and all restaurants should at least offer condiments with purchased food, ok charge if it’s excessive if you must but charge right off the bat? Bye-bye Pizza Hut!
When I received my pizza and bread sticks, both boxes were smashed almost flat and he did not check to bring the sauces I paid for (3 sauces) and when I went to tell him, he had already sprinted back to his car. I yelled it to him and he was quick to dismiss it. Not using them again.
ordered 2 large pizzas at 12:00 pm. was on the answering service told him 3 times and spelled it 202 s. neilson ave, 81001
. they told me delivery would take 58 minutes an hour later the delivery driver calls and and is on s. nelson ave .gave here directions to my house.
40 minutes later still no pizza. so I called the bonforte store they said they had no pizza for me there. so I called the other two stores and the one on northern had my order but cancelled it because I wasn't in there area. I had tried calling driver multiple times after her initial call. why they never called and said my order was cancelled is still complexing
I always order from Pizza Hut, the pizza is great. The last 2 times I ordered, my pizza was really bad. The crust was not good. I ordered one of the new pizza's with the cheese crust circles, it looked nothing like the commercial and the crust was flat with no taste. I ordered a second pizza, hand tossed, it was not even close to hand tossed, yet it was not thin either. It looked like bread that doesn't rise, just flat with no taste. My code would not work for the survey so I had to go this route. SORRY, I never complain, but you should know the quality of your pizza's going out are not good.
on 2/23/19 I placed an order online with the jefferson location in newport news, va. At 8:13 pm I received a phone call from the location stating they were out of the stuffed crust dough and would be unable to fulfill that order. The gentleman offered me a pan pizza with a discount, I requested instead of a discount could I just an order of the cheese bread sticks, he stated that's fine. I received an email stating my order should arrive at 8:47pm. A little after 9pm I called the store to inquire if the order had went out as the app (tracker) was not showing anything. A gentleman answered the phone, i asked about my order he stated they still had 19 minutes to deliver it, I explained that was not accurate. He proceeded to call me a liar stating they still had time and that my order was already out for delivery and had left the store about 15 minutes prior to our call. I asked about the time it was out as I didn't want it cold. He asked me if I wanted to speak to a supervisor and I stated yes. I was transferred to call center where a young lady confirmed that my order was late by 20 minutes at that time, she called the store and discovered my order was in fact still there and not out, so I told her to call the store and let them know I will be picking it up and to refund my delivery fees. By now I am extremely upset as I was called a liar and then lied to. When I showed up to the store I requested to speak to the manager and to my surprise the manager was the guy whom I spoke to on the phone who called me a liar and gave me false information. I had him write his name down and he states its Courtney.
When the manager gave me my order I was still forced to pay regular price and it was cold to where I had to recook it in the oven when I arrived home. Being a woman of age I was raised on Pizza Hut, but now I am reconsidering my choice, ESPECIALLY AT THIS LOCATION. You may want to evaluate this facility a little more closely.
After seeing your commercial with two ladies entering a Pizza Hut and leading with "Oh my _ _ _!" i am highly offended and will no longer be purchasing Pizza Hut pizza nor eating any.
"You shall not invoke the name of the Lord, your God, in vain. For the Lord will not leave unpunished anyone who invokes his name in vain." Exodus20:3
Nothing short of a public apology and removing the commercial permanently gets my friends, family and myself back into or phone ordering from a Hut.
We drove 45 minutes just to get Pizza Hut and only to get home to find the cheese was burned on pizzas and didn't even add cheese to our breadsticks our order was $53 I think my grandchild could of done better.
Ordered(2)$5.00 med pizza thin & crispy worst pizza ever it was like eating cardboard. Everything was dry,could not taste sauce & onions were burnt. Will be a long time if ever I order again. This was not our first order. Last one was also dry,but we thought we would give it another try. NO MORE!!
To whom it may concern,
I am a regular customer in at your Pizza Hut in Mount Airy NC 27030. Tonight on 02-23 at 6:30pm I placed an online order for the 7.99 large pizza carry out and some breadsticks. I ordered the thin crust, half pepperoni and onions and the other half cheese. I got to the Pizza Hut at 7:00pm. I went ahead and paid the total which was 13 and some change. I was told it wasn’t ready yet. So 30 mins later, I was giving a large pizza-pepperoni and sausage. NO breadsticks. I went back in to return and they took it back and made me wait again. 20 mins later got a second pizza that was wrong AGAIN and they gave me breadsticks. So I went back AGAIN and they took that pizza back and made me wait another 20 mins. I finally got my order almost an 1 1/2 after I was supposed to receive it. The whole store was filled with customers with wrong orders and complaints. I am very disappointed in this whole situation tonight. I was not offered any free items nor a discount or for them to take care of the bill. This is very unprofessional for a food business. My family will NOT be back to this particular Pizza Hut.
Matthew and Angel Kendrick
I was watching your tv commercial where s girl sees the new scalloped edge pizza and then proceeds to say-‘oh my —-! That made me not want to order from your Pizza Huts any more. Please remove this add to stop broadcasting God’s Name in vain.
I called South Main Street location in Alpharetta they put me on hold for 15 minutes and then when I tried to call back and make an order they acted very clueless and kept putting me on hold and I called five or six times. When I called back the last time I told her I had already placed my order she kept asking for my telephone number and I said look I’ve already placed my order tell me how much it is and she just kept saying give me your telephone number so I hung up tried to call back to say I was going to report her and she would pick up the phone and hang it up pick up the phone and hang it up I have all the calls to show you . No wonder this Pizza Hut has a very bad rating. The only reason I go there is it’s right across the street from my house. Please contact me and let me know what you plan to do about this
After waiting over 2 hours for our order and being hung up on twice, our order finally arrived... Cold. The marinara sauce tasted like it just came out of the fridge. We ordered a LG regular pizza, a gluten free pizza and bread sticks. The gluten free pizza dough was raw in the middle. The cheese was sour on both pizzas. We had to throw our pizzas away because we were afraid of getting sick from the undercooked food and apparently old cheese. So.... About $40 down the drain and we had to go get something else to eat. Totally disgusting.
Ordered pizza from the Derr Road Springfield, OH location. I’ve never been so disrespected on the phone before in my life. I called to inquire about my delivery order which was placed at 533pm. The quote time was 45-55 minutes. No big deal. However at 700, 90 minutes after placing my order I called to check on the pizza. I worked a 12 hour shift, and was hoping to be able to feed my children pizza. The lady on the phone proceeded to tell me it would be another half an hour. I responded I can’t wait another half an hour to feed my kids as they have bedtimes. This set the lady on the phone off, Sandra or Pamela or something of that nature. I was then told about how she only has 1 driver and what do I want her to do. When I attempted to respond, she proceeded to hang up on me. When I tried to call back, it just rang and rang and rang. The driver showed up shortly after that with my food. Oh, which by the way we had to heat up before we could even eat it. I place an order, pay for it online, get yelled at, hung up on and avoided. I understand being short people, but that’s not my problem or my fault. I ordered pizza which is supposed to be delivered hot, it’s luke warm at best, I’m yelled at, hung up on, and avoided. Absolute bullshit and no way to handle customers. I spent 30 bucks for cold pizza and a bad attitude on the phone. Driver was very nice, and apologized more than once, but extremely upset with the disrespect and lack of care by the employee. I’m pissed and super unhappy. If I don’t hear back from someone about this, I will never eat at another Pizza Hut again, and I order pizza at least 1 or 2 times a month when I’ve had a long day at work and the kids are hungry. I work in customer service and it would never be tolerated at my job to ever deal with a customer like this.
I called on 2/17/19 about a deliver service and still haven't received any email or response, my complaint is Me and my fiancé ordered on Sunday night at the Brandon ave pizza hut in Roanoke va 24015, it said the delivery would be 25-30 threw the complete process and even when we had to verify the order , then after we entered the credit card information and submitted it said 80-90 minutes, then it was 30 minutes later than that so to get our order it took 2 hours UNACCEPTABLE AND NOT RECEIVING A RESPONSE ON THIS COMPLAINT IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!! The pizza was cold and the chicken wings were all dried out this is not acceptable from your company.
Ordered my food online. Pan pizza and 6 wings for 14 bucks. Wait 45 mins and head over to the store to only find out that they have not received my order. I ask to be refunded, lady said yes. As of today 14 bucks was charged and never received no food. Thanks Pizza Hut.
I ordered a cheese pan pizza online for the #026794 store in South Boston, VA. I picked it up and looked at it, but it was not a pan pizza, it was very thin. I told the woman at the register, she went in the back and told the manager, the manager didn't come up front but told her that all of the pan pizzas were turning out like that. when I got home to eat, it didn't taste like a pan and had very little cheese on it. it was the worst pizza hut pizza I had ever eaten.
Last night while watching a basketball game I saw your ad and I was shocked and insulted. I have been a loyal customer for years and even started a program at my former school. We served your pizza every Friday and were always satisfied with your service and reputation. When we had a teachers meeting, we would order pizza.
The ad I am referring to showed two young girls (high school age) one girl said loudly and emphatically "Oh my God" look at that crust. I waited and watched it again to make sure that she was really saying "God". The message was very clear, it is perfectly acceptable to use God in that manner. In this age it is already very difficult to instill Christian values within our youth, but to use an ad that reaches so many young people is deplorable and out of place as an example of moral and Christian attitudes. I am very disappointed and will do whatever I can to see that anyone I can influence will no longer
frequent your stores until there is a positive change with your advertisements.
My complaint is not about the quality of pizza or service at any Pizza Hut. I would like to express my displeasure at the recent ad involving the
two girls coming up on the pizza with the different shaped crust. Of all the excited exclamations your advertising department could have come up
with why did the powers that be decide on "oh, my God.?" As a Christian, I find it offensive and inappropriate.
My son placed an online order @ 1/20 for delivery @ 1 pm. I called @ 9 pm because we never received the order. The manager said they had no drivers after my son had been told after he called twice that the order was on the way... The manager said he was crediting my account $30, but I had to call rather than order online to get the credit. Today I tried to use the credit only to be told it’s not showing. Spoke with the manager who seems to not remember any of this! Darrell Raddens refused to give me the corporate/complaint # & hung up in my face! He’s the store manager & has this type of behavior! The level of customer service or lack there of is horrible & I don’t think it is up to your standards or the public for that matter. I have been a long time customer of Pizza Hut, but now you’re with Papa Johns (I’ll never order anything again)! Someone will need to contact me because this is RIDICULOUS! (205) 821-7353
after receiving my pizza and cheese sticks they were both burned, then when my wife called to complain the second order was the same, the driver said the reason they appeared burned was because of the cheese, which is an insane answer, also upon 2 request we were not give the packets of crushed peppers, I really can't believe the poor quality of service we have gotten in the last 3 purchases, seems like training of the employees in the kitchen needs to be improved, I cannot believe that I payed $33.00 for a meal that was worth no more than a store bought pizza, I'll be surprised if I get your response to my complaint, please know that if this is the service I'll be getting in the future then I will not indulge in this poor service of your products.
Your new commercial “OMG” is offensive to God and to me as a Christian. There are so many other phrases to choose from, for your delicious pizza.
I order online & was highly disappointed. I spent $44 dollars & I didn't enjoy my food first my order was warm not hot & I stay right around the corner, my food on had 6 wings & I had brought an 8 wing order the sauce for the breadsticks where watery & I really am unhappy with the food I didn't even eat. I will never order from Pizza Hut again online
Really offended by your commercial aired during Daytona 500. Oh my G** is not something I want to hear.
Your TV commercial has a teenage girl exclaiming “O my God!” over a pizza crust. I am a Christian and believe we should not use God’s name in vain. Please respect Christian values and edit that exclamation to “O my gosh!”
I will not buy Pizza Hut until you do.
Clifton Park, NY
Driver forgot my wings called pizza hut said he was coming back he never did
Bridgeport pizza hut bout to be on news for allowing toddlers in restraunt & kitchen while parent works & knowing (Alyssa Custer) the childsmother doing pills & smoking marijuana at work.. I went to school with her never changed came to eat not smell that an see pills getting done by workers in your bathroom.
I order basically the same thing when I order (might change up the flavor) 6 pc wing and fry. I ordered 6 pc garlic Parmesan with lemon pepper fries and side of ranch just a few days ago and amount was $12 and change. I added tip to equal $15. Today I go to order the same thing because I did enjoy it last time and the woman who took the order said it would be $14.98. I asked why the price difference and she said delivery charge went up 29 cents. Ok mathematically that does not add up. I said to cancel my order and I will order else where. I am not sure if the employee’s are making their own prices and pocketing the difference because that’s how I felt. It’s a shame because I did really enjoy Pizza Hut until now.
The food was not how i ordered it. I ordered a pan pizza that I paid extra for the gave me thin whe I told them it was incorrect the young lady told the cook amd she said you can give her a dollar back no apology no can we make you another pizza thet were just unprofessional. The wing I order bonless with garlic parmesan barely had any sauce on them. My order was to be ready at 7:05pm I didn't get it until 7:27pm.
was at Atoka pizza hut today 6-28-19 and was going to eat buffett and it was about 11:50 it was a nut house there one guy doing pizza nothing on the bar . one girl waiting on people I got our drinks and we sat down eat our salad and still not much on bar . so we waited about 20 minutes got up and left.other people were asking about pizza and they were walking out . never had such a horrible experience in my life. they need
help in management or something.it was like the ones that was there had not a clue what was going on. it would be a shammed to lose that pizza hut after they just lost a KFC. someone help them
I have been to St. Augustine Pizza hut several times on Ponce and there is a manager named Thomas, each time I'm there I hear this man cussing saying G D F this MF..I think this is very uncalled for and the poor server Susan all she can do is apologize for his behaviors..
This person seams to have anger problems that need to be taken care of..
Until he is gone my family will not come back.
All the food I ordered was under cooked almost raw. the pizza was very dry. Ticket #0114 6/27/19 Appleton Wisconsin on northside. northland ave. Last time we ordered food it took 1 1/2 hours for delivery. We like pizza hut I have liked pizza hut back to the 70`s. I never complain but this is getting bad. One other thing the web site ordering should be easier the way it is you add item but some times it doesnt add item so you get your food but that item is not on your order when it arrives. Thank you, Brett La Bine
I ordered food a few days ago at 11:27 PM. They never brought the food but charged my debit card. I called the store at around 12:30ish and asked where was my food. The girl was very rude.To make a long story short I never got my food. So I complained about it and wanted my money refunded. The manager called me the next day and said she canceled the transaction and was giving me a 20 dollar credit. Sounds good right, nope.. I used my 20 dollar credit and the pizza they delivered was horrible, no sauce on it and it was bad tasting. My dogs wouldn't even eat it. That was day before yesterday. I guess my pizza was that way because I complained. Never again will I buy or eat any pizza hut food or deal with your rude employees. I showed several people the pizza who live in my apt complex and none of them were impressed with your pizza. Nevertheless the pizza went in the trash right where it belongs. You couldn't pay me to eat pizza hut food ever again. Oh and the order with the 20 dollars credit still cost me over 10 dollars. Yep that's the LAST money you will ever get from me, but what you will get is me voicing my opinion on pizza hut food and service. I'm a unhappy ex customer. I used to buy food from you 2 to 3 times a month, but not anymore. Don't even bother to try and "make it right". DONE WITH PIZZA HUT. NEVER AGAIN...don't want it even if it free. Thank you for reading my comments and complaints.
I went to your pizza hut store in Savannah Tennessee, and its on a Thursday 06/27/ 2019, it was no holiday weekend, no school function cause school is out for the summer, so can you tell me when I call and I tell the lady that I placed the order finally after I was hung up on twice and when she asked for me to wait the third time I said no cause you will hang up on me again so she finally took my order which was only pasta marinara; she told me it would be ready in an hour and twenty minutes!!!!!!; Your going have to talk to your franchisees or everybody is going to Little Ceasars that came to town !! Plus they are rude !!! Harvetta Pate 95 Abernathy Dr Adamsville TN 38310
I placed an order at your Commerce City CO location at 2pm for a office meeting and requested for it to be delivered at 5:30pm at 6pm I contacted the Manager asking what happened to my order. The manager said it was canceled but couldn't tell who canceled it. She then told me that she would get the order together and get it delivered. At 8:30pm we still had not received the order. I called again and spoke to the same female manager and asked what was going on she then proceeded to be very aggressive towards me on the phone when I asked for her name she told me that it was none of my business and hung up on me. I called back and she hung up again when I asked her for the customer service phone number. I called back a 3rd time and spoke to a gentleman who also said he was a manager I explained the situation to him and he proceeded to tell me there was nothing he could do after I paid for my 155$ order up front. He then transferred me to a customer service line in Kansas and no one has contacted me since. I will never recommend this location to anyone. I researched the reviews for that location and there was many complaints about them doing the same thing over and over to customers. I would like to be contacted by a representative regarding this. I was told that I would be contacted by the General Manager from the area and have heard nothing. I wish I could give that branch a zero rating for the way that they treat their customers !
I am a member of a car club in Manatee County, Florida. We, along with most of the other clubs in Manatee and Sarasota counties, attend local car shows. It is a form of socialization we all appreciate and enjoy. A man by the name of Lance does these cruises all over Manatee and Sarasota counties. Once a month he has one at Hooters in Bradenton on 14th Street. You have a Pizza Hut at 4802 14th Street, which shares the parking lot. There are signs which state that non Pizza Hut patrons will be towed. Lance's followers take up the Hooters parking lot and flow over to Pizza Hut spaces. This could have been handled several ways, but the manager chose to call the police and tow trucks to move the participants. Lance has made the decision to cancel all future shows at Hooters. We discussed this at our club meeting on Tuesday evening and it was unanimous that no one would ever go to that Pizza Hut again. There are a lot of pizza shops in both counties. I believe the other clubs will act in accord with our club. Lance is considered to be a beloved member of all of the clubs. I don't understand why your manager did not take advantage of someone bringing all of those cars to his location and did not take advantage of a great marketing situation. Had he handed out discount coupons to the attendees, his business would probably have benefitted. Some of our members actually have eaten there, but will no longer do so. It is too bad that a manager of one of your stores cares so little for the members of the community.
Gave wrong email address earlier...
Worst experience i have every had with Pizza Hut. I will most likely never order again from you. I am a regular that orders almost every week. I have your app set up on my work computer so i can place order any pay with no worries. I track your the order from my phone. I have so many points to redeem due to i hardly ever use them. I always tip 25% to the drivers due to i know this is how they are paying their bills. Last night around 4:30pm i place a large order for 3 different large pizzas whihc is below. Under message i typed that we were all in the back yard and to come to the back. I live in a gated community. I called Danielle up at the gate and told her that Pizza Hut was coming and to make sure she reminded them that we were in back yard in pool and that it was ok to let driver in. I had my tracker on to my cell phone and i watch my cell phone for over 2 hours. When the pizza did not arrive i called the 702 # from my receipt below and got James. He told me that driver showed up and since i did not come to the door she left and order was brought back to store. He said he place another order and have it to me within 35 to 40 minutes but he would have to charge me again. I got upset and told him that i was tracking the order and my phone never showed order on its way. It shows that order was still being made in oven. He said that they had been have problems with the tracker app and there was nothing he could do. He said that he would take off 20 % off order. I explained that my order was over $60.00. That would put me at $100 for 3 pizzas. I had a group of people at my house with kids from Buffalo Wild Wings who were a witness to all this mess. Per this receipt is says i have to show card to driver and i did nto even see the driver since she did not follow instructions and come to back yard. How can he charge my card without her verifying it. I told him to place order and i would pay cash when new driver got here. Again i told him that i was in the back yard entertainment and to come to back. I called Danielle again at the gate and told her what had happened. She explained that when she allowed Pizza Hut in she told the lady that we were in the back yard and to go to back. I didn't want to take another chance with this so i stayed in the house waiting on Pizza Hut to show up. When driver got to my house last night he came to the door. I showed him the tracker app which still showed that they were making the first order from 4:30. I asked him to go back and explain this to James since he didn't seem to want to believe me last night. I wasn't goign to tip the driver but i did top him $7.00. It wasn't his fault. I wanted you to see all of this so i tarried to copy my emails and screen. I am still beside my self with this. I ordered pizza last week and sat by the pool with a friend, followed your tracking app and everythign was fine. This morning i went and pulled up my text message again and it still shows yesterday's 4:30 order in process being made. I have tried to send screen to email but can't seem to figure out how to do it. Also when driver left and we got our new 3 pizzas one of the pizzas was wrong . It was totally cheese and supposed to have Pepperoni and Ham only. I noticed below that i show two meat lovers. I did not even get correct order.
Thanks, Susan. Your order will be delivered on
June 25, 5:50 PM
67 PANGLOSS ST
HENDERSON, NV 89002
Your Pizza Hut
642 E. Horizon Dr.
Henderson, NV 89015
YOUR ORDER - 3190625183600001313026597
Placed on June 25 at 4:36 PM
1 Large Hand Tossed Pizza, Garlic Buttery Blend
Specialty Pizza: Meat Lover's®
Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork
1 Large Hand Tossed Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Pepperoni
1 Large Cheesy Bites Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Ham, Pepperoni
Delivery Instructions: We are in back yard in pool
Order Total: $64.78
HUT REWARDS: You received 96 pts for this order.
Excludes promotional points (e.g. Limited time point offers). All points will be made available within 24-48 hours of purchase.
Payment Method: Credit Card
(REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a
Worst experience i have every had with Pizza Hut. I will most likely never order again from you. I am a regular that orders almost every week. I have your app set up on my work computer so i can place order any pay with no worries. I track your the order from my phone. I have so many points to redeem due to i hardly ever use them. I always tip 25% to the drivers due to i know this is how they are paying their bills. Last night around 4:30pm i place a large order for 3 different large pizzas whihc is below. Under message i typed that we were all in the back yard and to come to the back. I live in a gated community. I called Danielle up at the gate and told her that Pizza Hut was coming and to make sure she reminded them that we were in back yard in pool and that it was ok to let driver in. I had my tracker on to my cell phone and i watch my cell phone for over 2 hours. When the pizza did not arrive i called the 702 # from my receipt below and got James. he told me that driver showed up and since i did not come to the door she left and order was brought back to store. He said he place another order and have it to me within 35 to 40 minutes but he would have to charge me again. I got upset and told him that i was tracking the order and my phone never showed order on its way. It shows that order was still being made in oven. He said that they had been have problems with the tracker app and there was nothing he could do. He said that he would take off 20 % off order. I explained that my order was over $60.00. That would put me at $100 for 3 pizzas. I had a group of people at my house with kids from Buffalo Wild Wings who were a witness to all this mess. I told him to place order and i would pay cash when new driver got here. Again i told him that i was in the back yard entertainment and to come to back. I called Danielle again at the gate and told her what had happened. She explained that when she allowed Pizza Hut in she told the lady that we were in the back yard and to go to back. I didn't want to take another chance with this so i stayed in the house waiting on Pizza Hut to show up. When driver got to my house last night he came to the door. I showed him the tracker app which still showed that they were making the first order from 4:30. I asked him to go back and explain this to James since he didn't seem to want to believe me last night. I wasn't goign to tip the driver but i did top him $7.00. It wasn't his fault. I wanted you to see all of this so i tarried to copy my emails and screen. I am still beside my self with this. I ordered pizza last week and sat by the pool with a friend, followed your tracking app and everythign was fine. This morning i went and pulled up my text message again and it still shows yesterday's 4:30 order in process being made. I have tried to send screen to email but can't seem to figure out how to do it.
Thanks, Susan. Your order will be delivered on
June 25, 5:50 PM
67 PANGLOSS ST
HENDERSON, NV 89002
Your Pizza Hut
642 E. Horizon Dr.
Henderson, NV 89015
YOUR ORDER - 3190625183600001313026597
Placed on June 25 at 4:36 PM
1 Large Hand Tossed Pizza, Garlic Buttery Blend
Specialty Pizza: Meat Lover's®
Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork
1 Large Hand Tossed Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Pepperoni
1 Large Cheesy Bites Pizza, Garlic Buttery Blend
Whole Ingredients: Classic Marinara Sauce, Ham, Pepperoni
Delivery Instructions: We are in back yard in pool
Order Total: $64.78
HUT REWARDS: You received 96 pts for this order.
Excludes promotional points (e.g. Limited time point offers). All points will be made available within 24-48 hours of purchase.
Payment Method: Credit Card
(REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a
I HAVE ENJOYED YOUR PIZZA FOR YEARS BUT THIS IS THE THIRD TIME I HAVE HAD A PIZZA DELIVERD AND IT WAS RAW IN THE MIDDLE NOT SURE WHATS GOING ON DOWN HERE IN CASAGRANDE AZ NOW THEY DID SEND ME ANOTHER PIZZA 1HR LATER BUT BY THAT TIME MY GUEST HAD LEFT LOOKS LIKE I NEED TO CALL DOMINOS NEXT TIME THANK YOU FOR YOUR TIME GARY COMBS
I called to place a delivery order. The young man on the phone was rude, couldn’t speak English very well. He wanted the address, which I gave to him. He asked how to spell the address. I repeated the address again and he said. “ I dont know how to spell no Tamiami Trail.” I asked to speak to someone one else and he hung up on me. I called back and asked for the Manager, her name was Cassandra. I r plainer what happened, she never apologized about the incident, in fact all she said was do u want to pls e an order, so I gave her the order. When we were done I said thank you, she didn’t respond she hung up. Very uneducated help and the manager was as unfriendly as the help.
I ordered 4 large pizzas, they were all suppose to be deep dish but they were thin crust, they were suppose to have extra cheese, instead they barely had cheese. They were all suppose to be pepperoni and extra cheese, simple I thought. They were for my 6 year olds birthday that we had at the park. They were disgusting. I would have took them back but everybody was already arriving at the party. I won’t order from Pizza Hut again!
I ordered two large pizzas today to be delivered to my home. One was Super Supreme pan pizza. I can tell you right now, if that is the new pizza you are so proud of you won't have to worry about me ever ordering it again. What was that excuse for pizza sauce? It looked liked, had texture like tomato paste. Ugh! Was there any cheese on that pizza? I sure couldn't find it. There was some areas that had something that resembled cheese. But nothing like what I anticipated. A new baking pan that delivers a crispy crust? My granddaughter said it tasted like "Play dough." Can you imagine? The texture of the crust was really weird. Not like pizza crust at all. So good luck with your new product, it's certainly not a pizza. I don't know where I'll order my next pizza. But I certainly know where I won't order it.
At 2:28pm on 6/12/2019, my daughter ordered pizza for delivery. At 3:30, the pizza had still not arrived. When my daughter called to check on the delivery, she was told that it was on the way. Another hour passed and she called again, only to be told by the Manager that she had personally delivered the pizza. This was a lie as the pizza had not been delivered to the house. I called to the restaurant (In Griffin, GA) and asked about the order and why after 2 1/2 hours, the pizza had not been delivered (it was now 5:00); the cashier said she didn't know what happened and would put the order back in and have it delivered. Another hour passed and my pizza still had not arrived; I went to the restaurant to inquire about the order and she said that the delivery guy had been gone about a half an hour to deliver the pizza (I am approximately 5 miles or less from the restaurant). He finally delivered to my home about 30 minutes after I arrived at the restaurant. While I was waiting, the Manager who claimed she had personally delivered my pizza came in and claimed that she had delivered a pizza on my street but her receipt did not have my address on it. I paid for the pizza over the phone and with a debit card. While the manager was "kind enough to give me my order free" (because I had only waited 3 1/2 hours for the damn pizza), she could not explain what happened to my order or if anyone had signed the receipt that had my name and card information on it. While I was waiting, another customer had been waiting for 30 minutes only to be told, "I don't know what happened to your pizza but they are remaking it." BAD SERVICE! They are pushing to get closed like the one in Barnesville if they continue to disappoint the customers!!! The Manager and cashier seemed to think that it was okay that I had waited so long and should just be content with the free, Cold pizza that was finally delivered to my home.
I proceeded to place 2 orders with your company the1st order being # 3190612193400001414013436 and the 2nd # 3190612182936001412013436 on 06/12/2019. I received a call stating that they do not deliver in my area and I have had pizza delivered here more times than many. However the call center canceled my order, I called the number back and was transferred to a rude supervisor who then transferred me to the local store. Upon stating what I was calling for I was then told by the local store that they do deliver in my area and to replace the order online because order 1 was canceled. After replacing a second order I then received another call from the call center by a Deon Anderson ( Supervisor) stating that they do not deliver in my area after the store told me to replace the order. He then mention he called the store and spoke with the manager on duty and it was verified that they do not deliver in my area, but he failed to get the managers name that he claimed he spoke with. Which I don't believe he placed that call. I have never seen a call center with the most rudest customer service reps ever. I just place a order with pizza hut yesterday and spent over 50.00 and if this is how a customer is to be treated I will take my business else where. There are many pizza chains all around and no one should have to deal with this .
I will not ever go back to your Rossville Pizza hut in Maryland. I was visiting with my family and the staff was cursing at each and acted like they was outside have a free for all. The waiteress Elise was very good but the managers on duty was cursing at each and then talking about where they was going to drink after work. I was so disappointed because we haven't ate in Pizza Hut in a long while. This is by far the worst the managers was yelling a gentlemen in the back I guess he was the dishwasher because he looked older then the rest of the employees. He was very quiet and didn't say anything. BUT FOR MANAGERS TO BE SO DISRESPECTFUL TO OTHER EMPLOYEES IS OUTRAGEOUS. There was I guess 3 managers on duty they all had the same shirts on. The blone headed girl at the register ringing people up was very rude. and the other fat girl cutting pizza was so nasty talking to the older gentleman about the dishes. There was a very heavy set Manager that didn't say a word and aloud this disrespect to go on. Its a shame that that store has went down hill because of all the teeneagers running the store. I wish they had some people over 30 running store like they used when the food and atmosphere was pleasant. I have small children and don't need my children listening to this kind of conversation in a resturant
On 6/10/19 I placed an online order for one 3 topping medium pizza and 8 garlic Parmesan wings. The confirmation email stated the order will be ready in 15 to 20 minutes. I waited 25 minutes to eave the house. when i arrived at Pizza Hut my pizza was ready but the wings were not ready. I asked the cashier Jasmine how long would it take for the wings to be ready? Jasmine instantly got a nasty attitude with me as though I had no right to question her. Jasmine did not even great me with a smile. Her demeanor was as she did not want to work that day. she told me it would take about six minutes for the wings to be ready. I waited about 10 minutes before I asked her again. She eventually brought the wings out. I asked her what was the number corporate and she stated she didn't know it. I asked her to have the manager come up front to give it to me. She went to get the manager. Jasmine immediately came back without the manager and stated the number is on the back of the receipt which is untrue. There is no number on the back of the receipt. I left the store after asking what the manager name was. her name is Christie. as I was sitting out front of the store a lady came from the back (christie) and talked with Jasmine and stared into my car as I was calling corporate. The service I received today was totally unacceptable. i would like to her from someone at corporate about this HORRIBLE service I received.
This is in reference to your store located at 15587 Cumberland Rd, Noblesville IN 46060 and the manager on duty tonight 6/10/19, named Andrew. My husband had ordered 2 pizzas and was told that he could substitute a different sandwich and his coupon would still be good. When he went to pick it up, the charge was going to be over $27 when the coupon was for $6.99. The manager told him that the substitution could not be made and offered no other solution to the fact that the person taking the order had made an error. The manager told my husband if he didn't like it, he could call the number on the back of the receipt. There was no phone number on the paper he was given. The manager became irate when he had to go and obtain the phone number to your corporate office. My husband called the number in front of the manager just to make sure it was a working number. In the end, we had to drive across Noblesville to the other location in order to get our food. We have had repeated issues with this location over the past few months, including their website site not working properly and calling the store to order and being told it was our fault that the online ordering was not working and we would not be given the online discount price. The employees here are rude and could seem to care less whether the orders are correct and that customers are in the store. Obviously, management is extremely unprofessional. This will probably be the last time we eat at Pizza Hut all together. There are many new specialty pizza places opening around us. We have been life long customers of your restaurant, but with continued poor management and lack of food quality, we see no reason to continue to waste our money with your company.
Very disappointed life long customers
Every time I order from here, (walton on thames Pizza Hut) something is wrong with the order, this time The food took over an hour to arrive (I called up Pizza Hut) the guy said he was sorry and that the delivery driver had left a while ago and proceeded to offer me a free pizza next time I order.
However I shan’t be ordering from here again as the last time the garlic bread was sent with cheese when I specifically asked for no cheese, as well as this the delivery driver forgot to give our drink and had to drive back to do so.
The previous time to this I was called up and informed that they did not have all of the ingredients to make my pizza (which I appreciated) but then the person on the phone proceeded to offer me a free ice cream (which never arrived with said order) again the food took over an hour to arrive.
I went to pizza hut on college street in Beaumont texas. I was waited on by Laquisha. I ordered a medium pizza and the charge was approx. 13dollars . I mentioned that seem high for that order and what was the special. She seemed very agitated at me for even asking since I had already paid. I said she could have mentioned the special to me, she said she would have to cancel the prior order and she seemed like she did not want to do that at all. I said yes redo the order and I' like the special order. She walked to the back for some time and came back and reordered for me. I saw her huddled up some other workers in the back. I thought this is not gonna go well. Sure enough later on a male worker called my name and said my pizza was not right and they'd have to start over to which I said o.k. after everyone in the place received their orders there I was still waiting, so I went to the counter and Laquisha said with all the smugness she could muster that they FORGOT to put my pizza in. I asked her to cancel my order and she said no way. I called her a sorry worker and left. I have never received a cancellation on my card and I was charged twice for the order I NEVER received. I have been a loyal customer for decades and usually order from Dowlen@ calder locale but I was on the road. I have never been treated so bad in my life. I know she was pissed off for having to redo the order, and she and her minions made wait and wait and wait. So I've paid for 2 orders that I never received. The unit # is 0027018 if that helps. I will tell everyone about this as well as social media blitz if this not resolved asap.
Wife placed a order at 6:15 pm. They told her it would be ready in 20 mins. We sat there til 7:26 pm before we got our pizza. They were telling people that came in it would be more than an 1 hr. and a half before they could place a order and there were not that many people in there. Customer service has went down the drain with Pizza hut any more.
In my Order there was supposed to be two, two liters of Diet Pepsi. And they only brought one. When I called and spoke to the store manger was supper rude about it and tried telling I didn’t order and Pepsi. So the one I did get was free. And I was looking at my online recipes as we was speaking. The guy was just plan on rude and treated my like a dumb fuck. I am not happy at all
Yesterday was our second pizza that we ordered in two weeks and both pizzas had no cheese and very little sauce . It was terrible! We live in a small town with only one pizza restaurant. And we have always enjoyed Pizza Hut . Please help
The worse place ever! I go to pay for my order and this fat ass fool with a damn hoodie on who can not talk mumbles once she takes my 50.00 dollar “I can’t take that...!” I’m like why.... a gentleman was sitting close asking her why she can’t take it.... he asked if she had change.... she said yes but I’m not taking it! Who does that! It’s fine to not take the money but why would u take my money and open the damn drawer and show that you already have 50.00 in your drawer!
Why do y’all hired ppl like that?
I spoke with the manager named precious who really did nothing but listen! So now it’s my mission to shut that place down!
Get ready to have to get another job!
I was trying to order pizza by phone and she kept putting me on hold, I was on hold for over 10 mins and staff told me I would do better by ordering on line so I did by was she was already being rude stating she was the only one up front. When I arrived there my order wasn't ready for schedule time so I WAITED FOR FIRST ORDER I HAVE 5 ORDERS I BROUGHT THE 1ST ORDER BACK TO DESTINATION. RETURNED BACK NO ONE WAS ATTENDING TO FRONT DESK PEOPLE CALLING STAFF SHE IGNORED THEM.WHEN SHE DECIDED TO CHECK ON MY ORDER I ASKED HER WAS SHE GIVING ANY KIND OF DISCOUNT FOR THE OUR WAIT SHE GOT LOUD AND ASKED DID I ONE THEE ORDER OR NOT I TOLD HER SHE DIDN'T HAVE TO BE RUDE AND SHE NEED TO HAVE BETTER CUSTOMER SERVICES AND I WAS GONNA TO REPORT HER AND SHE SAID PLEASE DO SO AND HER NAME WAS LAURA AT STOE IN ROSENBERG TX AVE H AND MY FIRST ONLINE WAS AT11:37AM AND I LEFT WITH NOTHING ABOUT 1:10 AND HAD TO GO SOMEWHERE TO PURCHASE FOOD FOR LUNCH AND SHE SAID SHE WAS CO - MANGER AND IT WAS A LOT OF OTHER PEOPLE COMPLAINTING ALSO AND WITNESS HER BEHAVIOR. ORDER #3190605113734001313032268 AND IT GO ON WITH 4 M0RE ORDERS. MY PHONE# 832-477-1122
The store in Atlanta TX has a manager that is very rude and unprofessional. She talks about whooping people's *** with customers in the store. She continues to try and start a fight with a past employee. It has done no good to report her to the store manager or the district manager because they are all friends and back each other. She has gotten everyone else that works there to harass my daughter that no longer works there. They are constantly sending her pictures and telling her that Ashley is waiting for her to show up so they she ( Ashley ) can whoop her a**.
We get to the PH at 11:18. One pizza
on the Buffett. The manager tells me they had to throw everything away and start over because it was old!!!! Really? Buffett opens at 11! I come here at least 4 times a week! And not one time has it been a perfect experience. Seven dirty plates today. That’s a record usually the average is 3 before I get to a clean one. And silverware is worse!
A small group of ladies (five) meet for lunch once a month. This month we chose Pizza Hut in Lagrange, Indiana. We are working ladies and have one hour for lunch. We arrived at 11:30 and all had to be back at work at 12:30. We placed our order. I understand that they were short handed as the manager has been in the hospital. After half an hour 2 ladies received their lunch, one order was correct, the other order (mine) was not correct, but I chose to eat it. The other three ladies did not get their orders until 12:25. One order was salad, bread sticks and wings. The only thing she received were the wings and had to ask that they be boxed as she had to get back to work. The next order was soup, salad and bread sticks. She received her salad plate and ate her salad. Her soup and bread sticks came at 12:25 and again had to be boxed and taken back to work. The fifth and last order was a personal pan pizza and bread sticks. The pizza came and had to be boxed up and she had to ask about the bread sticks. This made all of us late getting back to work. When we went to pay, one of the ladies explained that it took so long to get our order and we were unable to eat. She was given her order free. The lady taking the money was very rude explaining that the manager had been in the hospital and they are short handed. I was the last to pay and she never said "thank you", "kiss my butt", "Sorry it took so long, but please come again.". She didn't even acknowledge me when she handed my change back. We were all five late getting back to work. It was not a good experience.
As a former Pizza Hut employee, I was taught to make eye contact and greet everyone that came thru the door. This is no longer taught in your training apparently. The waitress never came and explained why the food was taking so long, offer refills, no pre-busing, nothing. I was very disappointed in our service and treatment. It will be a long time before we choose to go to Pizza Hut for lunch again. I used to enjoy going to Pizza Hut. Thank you for your time, and addressing my complaint.
I called today to place a order to be delivered, I gave my order, while the employee was rude to begin with, I asked how did my order go from 19.99 to 30.00 dollars. She was even more rude as she explained it. I then asked her to add on the tip for the driver since I had to pay by my debt card, she got rude again and stated well you can just tell the dirver and add it when you sign the receipt very rudely! In all the years I have been ordering from Pizza Hut I have always had the tip added while I was placing my order! I told her I have always had it added when ordering, and she got rude with me again you can just sing the recipet and add it then. So I canceled my order!!!! I flat out refuse to give my debit number to someone who obviously needs an attitude adjustment! If my placing an order is such an inconvenience to her. then I guess she doesn't need my money to help pay her pay check every payday either!! I think Im just gonna be shopping at little cesars or papa johns from now on!!
on 31-05-2019, at 4pm in the afternoon, I ordered a pizza via pizzahut telephone line at Total Petrol pump outlet on Airport Road, Lahore Cantt. I went there after 20 minutes or so, to pick up my pizza but it was not ready. So your staff took my order again. Despite the fact that I remained waiting outside your outlet, after giving my order, for almost an hour or so & despite my repeated requests & reminders, your staff at Total Petrol pump outlet on Airport Road, Lahore Cantt, did not show any concern to give me my order, which was highly unfair with me.
Therefore I hereby formally lodge my complaint against your staff at your aforesaid outlet.
Called in an order for pick up at the Roxboro N.C. Pizza Hut. Went to pick up order, got home 20 minutes later and realized no sauce for breadsticks. This is a simple issue but there’s a lot larger problem. I called Pizza Hut and after being transferred to several different people, I heard on the phone an employee say “I’m not listening to this sh*t”. I asked to speak to the Manager and a female finally picked up the phone. I began to tell her about the frustration of not getting what you order at this location (as it’s steadily worse). Her reply to me is “you can kiss my a*s” and hangs up! What in the world kind of staff or better yet management do you have at this location? I followed up immediately by calling the customer complaint number and was told that someone would call or contact me via email within days. I’ve heard nothing from anyone! This leaves me to assume the problem is a lot larger than this one location. You may contact me at 336-504-9644.
I placed an order for 2 med. Perroni called in at 7:05 made sure i was 5 mins late as he told me 20 mins. I got there at 735 pizza not ready I finally got my order at 815 said it just came up not when he handed me the pizza the box was warm never again
I had order online and manager didn’t want to give me the pizza because he was assuming it was already picked up. Witch it was never picked up even with the pizza being in the side with receipt. The other thing is that he was training other manager that seemed very lost and confused and even told me I am very sorry. This other manager human resource should speak to because he is really not in a manager roll and not cooperative what so ever. Assuming things without even verifying
I had a large pizza delivered payed 17.30 it was cold ang not enough sauage on it
Pizza Hut in Kyle Texas ordered 4 pizzas on Sunday afternoon, I love Pizza Hut but this was horrific I called and asked if Special was made less Quality...it very little meat and hardly any cheese..I was embarrassed to serve it..,I usually eat what's left in the morning
We had too throw it away it was very hard and dry..I called and Spoke to a lady Manager and she could care less....Be careful iza Hut t love it but there are many choices
order a cheese pizza today 2nd time this has happen but this time was bad cheese was brown and overcooked my son who is 30 try to tell the manager and she talked him like a child and real hateful told him their was nothing wrong with the pizza gave no choice but to keep this pizza store was cornelia ga may 31 2019 I will not go back she made me feel uneasy never have I complained but this time it was bad
A friend and I went to Pizza Hut in Cicero, NY.The sign said all you can eat. That started at 11.30. We got there about 10 to 15 minutes later. When we up to the buffet, all that was left of pizza were 2 pieces thin crust pizza. She took that and went back to our table. She said it was dry from sitting out.
I went to get something from the salad bar. I rested my arm on the side the table top was sticky. When I opened the napkin to get my utensils out, the fork looked like it still had food on it. I went up and asked the hostess if I could have another fork. She gave me another napkin. The same thing happened. My friend let me have her fork. When we finished, we asked to see the manager, she said he will be out in a few minutes. 15 minutes he came out. We told him our concerns. was told that the forks are just water marks, that there was plenty of pizza and that they had been busy. (we walked in 15 minutes after opening.) He just seemed like he didn't want to be bothered with anything we had to say. We will not be going back to Pizza Hut again. It is suppose to be customer oriented. I guess not.
Are your stores all corporate Owned or franchises also? I’m in one of your stores at River Bridge shopping center in West Palm Beach, Fl faces Jog Road # 6728. Time is 128 pm. Friday the 31st of May. I have pictures of the front service counter and cash register areas where we pay and are served our orders. THIS COUNTER HASNT BEEN WIPED CLEAN IN A WEEK OR MORE. Makes me wonder if what’s in my immediate area is filthy then what’s hiding in the back or beyond my vision? The warmers behind the counter with the glass doors have more hand prints then a finger print system the government has on everyone ever arrested. Same for the front door just a few less. The front door I can understand customers with kids pushing the glass but there’s no excuse for the doors on that warmer behind the counter. Someone from corporate needs to sneak in this place ASAP. I really wanted to just leave and they can have my money but I got my food timely. For the sake of your good company name someone needs to look at this store from our side of the counter. Remind your staff it takes two minutes to spay glass cleaner and wipe the warmer doors and USE THE HANDLE TO OPEN AND CLOSE THEM ! Understaffed? Call me I live across the street I’d be happy to clean this mess once before opening for free. Every day ! 305/763/5471. Thank you. I have pictures if u really want them or need them but it be best to just walk a supervisor in unannounced. If u want ther 3 pictures feel free to contact me at the number above or my email.
I ordered 2 large pizzas and 6 lemon pepper chicken at 6:08pm for delivery. I called back 2 hours later to find out that my order was cancelled by the call center. I called the call center and they said the store did not have any large pizzas, so I said change the order and give me two medium pizza and the lemon pepper chicken. I called the store at 9:30pm to verify my order and the lady had an attitude when I asked about my order, she placed me on hold and never returned to the phone.Now it is 9:59 pm central time, I hung up my phone, I have not received any pizza, I'm hungry and very upset at PIZZA HUT. Now I have to get in my car and drive to the nearest fast food restaurant and get something to eat that I don't want to eat.
SGT. Herrera, Carlos J. RET.
We ordered dinner at 7 om. The estimated delivery time was max 77 min. I recieved a text that order was on its way. 20 min later I called as it did not arrive. They said they were short drivers and he was delivering. 20 min later I called again. Spoke to the manager. It was still there in the hot box. 20 min later it arrived cold and short one pizza. Called manager again. I told him I want credit and the pizza. He said okay and that it would be 1 hour. 90 min later I called.
It was still there. Finally arrived again cold and the wrong toppings
Not happy at all
. We had dinner after 10 pm.
My family and I ate at Pizza Hut in Diamondville, WY on Sunday May 26th and we were so disappointed. The salad bar was the worst I have seen. It was so messy, unclean and the salad bar food was definitely not fresh !!!! The containers of food was almost all gone!! And the over all place was very messy with trash and food all over the floor !!! I have lived here for over 20 years and never seen pizza hut such a mess!!! I am so disappointed in that place and we use to love to eat there !!! It has been going down hill for awhile now !!! Was excited to know they were getting a new manager but it seems worse than before !! It breaks my heart to see this because so many people use to eat there and many people stop going because it is not clean and poor management !! I'm sorry to complain but really want to keep the pizza hut going because we don't have that many places to eat here!!! Please send better management or something !!! Please !!!!
We ordered two pizzas and a cookie from 9672 Sunset Drive in Miami, Florida 33173 at approximately 2:20 P.M. in the afternoon on May 27, 2019. At 3:30 P.M. I called the location and was advised the Pizza should be there soon. At 4:10 P.M. my pizza still had not arrived so I called to speak to a manager and was placed on a hold for 10 minutes. I called back several times and no one answered. We then used my wife's phone to place the call and someone answered. They finally allowed me to speak with the manager, I explained to the manager that the Pizza finally arrived at 4:17 P.M. and the pizza and the cookie were cold. The Manager stated that he would send out a new order. Needless to say I never received a new order and had to microwave my pizza. I believe it may be time for training the manager properly. I will no longer order from Pizza Hut. Horrible experience.
So disappointed. I have always used Pizza Hut over Dominos as you used more toppings and more flavour but I’ve just taken delivery of a large pizza with less toppings than and Dominos pizza with zero taste.
May as well set fire to a £10 note!
I realize ANY restaurant can have a bad day, staffing issues or any number of other problems that might pop up.
Therefore, the first bad experience at any eating establishment doesn’t cause me a great deal of distress- give them another chance .
HOWEVER, this is my THIRD visit to the Pizza Hut in Eureka Springs, AR and I can honestly say it will be my last.
Every time I’ve come into this restaurant, there is a problem, not enough staff, busier than we expected, or they are out of something. Today’s problem?? I walked in to a restaurant with 4 occupied tables and at least 10 dirty tables. I was greeted at the door with “ have a seat if you can find a clean table”. REALLY?? That’s how you greet customer?
Secondly, the young man who came to the table said “can I help you” When I began to order, he DARTED off and returned with menus and a pen and paper . “I’m sorry, we are so busy”
Third, when ordering, we were told they are out of beef for a meat lovers pizza .
If they are out of ingredients for a dine in customer, then drive through is suffering too, not to mention delivery, if they offer such.
Corporate needs to pull this franchise license and see if they can find ANYONE who knows how to operate a food service establishment.
They won’t deliver to my housing addition but they will go 3 more miles down the road to deliver to a different housing addition. That’s ridiculous!
I have complained about this before awhile ago but you still have not fix the problem. Ordering on line you can not put what sauce you want and how much you want. It's frustrating that you can't order on line.
You sent me a coupon via e-mail on May 20 that says it expires on May 26. I tried to use it today (May 25) and you gave me a message the coupon had expired?
If that is accurate, why did you not put a different expiration date on it?
Pizza hut doesn't care customer satisfaction even loyal customers.
I'v been using pizzahut in sharjah university city.
I'v been ordering more than 20 times in less than 4 month.
it means I order more than one pizza almost every week.
Of course, I've ordered pizza a lot. and pizza hut made a lot of mistake because I tried their pizzas a lot. It's quite natural.
1. they made seafood pizza in a poor quality. that's why I never order seafood pizza.
when i ordered the seafood pizza, bad squid smelling was from pizza. also squid looked very dried and small becuase it is already dehydrated.
dehydrated squid means the storage of seafood is very poor and worng. especially squid is easy to be bad compared to shirimp.
2. poor customer service reaction.
Even though they delivered wrong pizza to their customer and their customer service staff told me that i can get the pizza which is supposed to be my place later whenever i want. and i can eat the pizza so i ate it then, what they say is because i ate the pizza, they will offer me the smaller size pizza later.
what the poor service mind is? ok then after 1 week i ordered the free medium pizza which is supposed to be here but they say totally differently.
they told me that I must order one pizza and then they offer me the free extra pizza.
I really don't understand their attitudes to loyal customers.
I now understand why their rate of score is less than 2 out of 5 on zomato application.
I don't want to use pizza hut anymore which doesn't have any morality and profressionalism.
they don't care people. they only care money. Actually making pizza is one of the profitable business
Because it's very easy to make it, and the source of ingredients such as mozarella cheese and dough and sauce are very cheap.
and they get the more than 60AEd for one large pizza.
such poor company is.
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