Lowes

Lowe’s in Pasadena Texas had a 50% off on cabinets at the time we were ready to buy but by the time the contractor got to our house to measure weeks later the sale was off.

We continued to work with the sales rep to build our kitchen hoping the manager of the store would still honor the 50% off since Lowe’s did not get someone to measure until weeks later.

Once we had the cabinets, counter top and tile we wanted we were ready to buy on 3/09/2024.

The manager of the Pasadena Texas store would not honor the 50% off even though we purchased the measurement of our kitchen when the sale was on.

Not our fault that the only contractor for cabinet installation could not get to it until weeks later.

If Lowe’s would like to make the sale now please contact the Pasadena store to have them…

On Feb.

10,2024 my wife and I went to the Lowes Store Nitro Market Place Cross Lanes WV 25313.

We purchased a Fridgidare refrigerator and also the three year protection plan, at a cost of $1231.

72.

We were told it would be deleveried on Tuesday Feb.

13, 2023 which it was.

It was plugged up and ran all night and never got cold.

We went to the Nitro store the next morning Wed.

Feb.

14, 2024 and explained the problem to a Manager named Mike, he said the they would get another refrigerator to replace it on Friday Feb.

16, 2024 and bring it to our house on Sat.

Feb.

17, 2024 and pick up the one that didn't work.

We explained to him we were living out of coolers and three children and need something sooner.

There are two other Lowes stores withing 50 miles of us and he made no…

At one time I thought Lowes was better than Home Depot but I am sick and tired of having to cash myself out.

I am not an employee of Lowes and why should I do an employee's job.

My family needed a new refrigerator due to the fact that our current one needed replacing (purchased at LOWES).

We ordered and paid for it on NOVEMBER 11, 2023 and were told it would be delivered on NOVEMBER 22, 2023.

On NOVEMBER 21, 2023 I spoke with the delivery company and was told it would be delivered on DECEMBER 20,2023.

I will have made 2 payments (which includes the extended warranty) and will not even have had the use of the item.

WE HAVE HAD TO THROW AWAY OVER $200 IN FOOD THAT HAS GONE BAD AND EVERYDAY THERE IS THE CHANCE THAT ONE OF US COULD CONTRACT FOOD POISONING.

SHOULD THAT HAPPEN LEGAL ACTION WILL BE FORTHCOMING.

The store this item was purchased at was informed immediately.

I HAVEN'T HEARD FROM THEM SINCE.

They should remove the charge from my LOWES account and…

On 10-22 2023 I purchased on line what I thought was a new dishwasher.

When I picked it up on 10-27-2023 and took it from the box I found the door would not open.

I had to remove the door latch to open it.

When I did I found the inside soaking wet with all the packages soaked and mold growing.

I returned it for a refund on 10-28-2023.

My problem is selling defective used appliances as new is inexcusable.

I ordered a hot water heater in August waited till october 18 finally was contacted.

Went october 19 to pickup it was the wrong one.

Really I waited 45 day for nothing.

So now I want my credit card credited back and the reordered canceled.

I'll never set foot in another lowes store.

That's a promise disgusted with your poorly run business.

I purchased a dishwasher in February 2023.

It was installed incorrectly and the dishwasher and the cabinet was damaged.

The contractor that installed the dishwasher is CRST.

Since February I have had continued frustration in contacting CRST.

They have ignored my messages, and although they say the phone calls are recorded they never seem to know the situation.

They asked me for two repair damage estimates which I provided with photographs.

CRST then handed the complaint to Hartford Insurance.

The representative requested a more detailed repair estimate which I provided with photographs.

They agreed to the repair of $400.

00.

I am filing a complaint because I asked Lowe's if they would upgrade the dishwasher which is a $400.

00 upgrade from the original.

I was denied the…

Hello.

On 9-12-23 I placed a large order of 105 bags of concrete and 46 bags of gravel for delivery.

The next available date was for 9-20 23, so I accepted.

I took the day of work to receive the delivery as I need to move it all by hand into my back yard. on the morning of the scheduled delivery I got an Email stating a change of delivery date, to 9-22-23.

I have called 3 different stores in my area and now have been on hold for23 minutes so far to talk to a delivery manager.

My order # is 921062298.

This is unacceptable.

Appliance warranty purchased and refrigerator not repaired after 15 days!

Keep sending companies to home unable to fix refrigerator, refer to Samsung to dispatch team.

Assurant won’t pay Samsung or reimburse for refrigerator.

Have family of 5, disabled and meds have to be refrigerated or unable to use!

I have been hung up on by rep (Juan), and still have no refrigerator at all!

Do not purchase their extended warranty!

I have been more stressed trying to get repaired than figuring a way to pay for new refrigerator !!

I went to Lowes this morning to check on a counter top and the lady that sits in an office by the back loading dock was unprofessional, she had some type of attitude.

However, when she did call an associate they never showed up.

Every time I go to Lowes in Fultondale in Birmingham I get the same treatment.

Nobody and I mean NOBODY wants to work.

I want the news people to see how unprofessional Lowes associates reacts to customers.

Lowes repair contractor scheduled inspection/repair on Whirlpool washer for tomorrow.

But tonight, the contractor emailed and rescheduled a week later.

No call; no office in Albuquerque; no info on who is coming; or who to call.

Lowes can and should do better.

Lowe's is responsible for who does their work and any damages.

Very disappointing.

Waited over an hour for help with kitchen cabinets.

Employees will come and tell that they were not part of the department ( even thou they were sitting at the computer on the cabinet section) After speaking to about 5 of them and getting no help, we left and purchase our cabinets at Newark cabintes.

Bought 3 appliances.

Delivery in 3 days.

Day of the delivery get a call that the delivery was cancelled because one item not available till next month.

Why they did not ship, the other 2 do not know.

Can the Moreno Beach store, the person I talked was useless.

The only checkout was self service.

I am handicapped - use cane.

I had large, awkward and heavy items.

No one offered help with checkout or getting items to my car.

Won't be back.

I contracted out to have Lowes build a deck, and put some lattice up around my addition.

The contractor Homerun Handyman (Rockland, MA) has walked off the job walked off the job and my deck is not finished.

They also knocked over my granite mailbox and have refused to reimburse me and replace my mailbox.

The lattice work is atrocious they just threw up a bunch of 2x4's with no plan or knowledge how to do the job.

The building inspector has rejected their work twice and they do nothing to comply to make it pass inspection.

I need some type of resolution to this.

Please can someone respond.

Thank you, Jim Hurley 510-912-6099

I purchased a Frigidaire appliance bundle during a special sale.

Customers could pick a brand, 4 appliances were included in the sale.

I chose Frigidaire refrigerator, stove, dishwasher and microwave.

The delivery was free which helped because I’m a widowed senior citizen.

The microwave is GE and will NOT fit above my stove.

It has not been removed from the box.

I asked the Prattville LOWES where I purchased it to exchange them.

I’ve been calling each day, I spoke with the Management team member about their error, I’ve spoken with 2 department managers over appliances department and they still haven’t responded.

They have promised to call me but I haven’t heard from anyone from that store.

So maybe someone in corporate will take care of this Lowe’s error.

I will not pay for a GE…

My husband and I went to Lowes and spent 37 dollars and went out to get a bail of straw only to be insulted by an employee because I don't have my teeth that makes me theif and a druggie it was a medical concern as to why I don't have them.

It's none of their concern anyway.

On May 1 st.

I made a payment of $29.

00 and when I checked my account it wasn’t paid.

So on May 8 I made another one thinking I forgot to make it.

On may 15 it still didn’t show on my account so I called and made a payment by phone.

I then went to the bank and canceled the to payment that didn’t show so I had the bank to cancel them thinking they were stolen.

So they closed my account because I canceled 2 checks that I thought were stolen.

Apparently someone was to busy or was slacking on their job so I got penalized by closing my account.

Thank you

Paul Alfredo

My husband and I purchased a gas dryer from Lowe’s in Morristown, TN on July 21, 2023.

We researched dryers online and choose the model we wanted.

This dryer was on sale and when we went to the store, we were hoping to see a display model before purchasing it.

Unfortunately, there wasn’t one in the store but we purchased it anyway.

The sales associate told us that the dryer would be installed when it was delivered.

We use propane at our house so we bought a propane conversion kit.

It was supposed to be delivered on July 24th but the delivery was changed to July 26th.

When the delivery associates came, we were told that they can not install gas dryers , even though the sales associate said they could.

They also couldn’t take our old one because it had to be uninstalled even though…

Purchased a dryer from Lowes Bristol Tennessee 3 years ago and purchased the 5 year warranty.

Around Thanksgiving 2022 dryer stopped working.

Have been trying to get it fixed ɓy many different appliance repairman sent by the warranty.

Worked maybe 10 days during this whole time but is still not working.

Costing us a fortune at laundromat .

Dryer either needs to be done fixed or declared unfixable and lowes buy it out so we can purchase another dryer.

We have bought from lowes for many years and have never had this problem before.

Please help.

Getting very frustrated!!!!

I call to find out what my last payment was.

The person who i talk to,All she did was to ask for my personal information.

Over and over.

After i given it to her.

I had my Friend giver her the same inforation.

After he did ask the same thing over.

She did ontill we hang up.

It is bad when you can't get informationn on your account.

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with.

He informed me that they are busy and it wouldn’t get delivered for another 7 days.

After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email.

He did inform me it was a stocking issue.

Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule.

Time that was already arranged today and no discount was offered.

The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get…

2 weeks ago my husband purchased some nuts, bolts, washers,etc all in individual packs...today 1/27/23 I went to Lowes to return the left over individual packs about 25 packs, I used the online Lowe's scanner the previous day to look them up..when I arrived to return center..the lady her name tag said gail..in a real nasty tone says what you want, I said I wanted to return the items she slammed them around I asked was there a problem with me she said no and kept on scanning then she was telling the other cashier she needed an over ride and how this was a waste of her time..now let me say she was beyond rude she was very nasty..and I had enough of being talked to badly I said look here I'm not sure what your problem is and she walks away gets a bag puts my items in it cause she ripped my…

WASHER INSTALLED WAS DEFECTIVE AND INSTALLED WRONG AND FLOODED MY HOME

I understand when bad weather arises, and i certainly would not want anyone to get hurt during a delivery, however Lowes in Greensburg told me my purchased appliances would be delivered because i am moving into my hime on Christmas eve.

I purchased my appliances in Greensburg, not Monroeville.

My husband & I also took an entire day off of work to make this happen.

So they call to tell be my delivery would be bumped to next Friday.

Unless Lowes is paying mine and my husbands wages that day, we do not have off.

Someone has to pay for the overpriced appliances to do just that.

If my appt is getting pushed, just because i am not on the route schedule, i should be the very next day delivery.

Everyone else who is scheduled, should also be pushed, and i should be the very next delivery.

I…