Lowes Customer Service
Rated 1.27 of 5 Stars
Based on 987 Complaints

Contact Lowes Corporate

Toll free phone number: 1-800-445-6937

Lowe’s Companies, Inc. is an American chain of home improvement and appliance retailers. It is publicly traded on the NYSE:LOW and employs over 265,000 people at 1,840 locations as of March 2015. Revenues in 2014  were reported as US 56 billion and net income as US 2.6 billion.

If you need to contact Lowe’s for customer or appliance support you may call 1-800-445-6937. For sales you may call 1-877-665-6937. Perhaps you’d like to contact the CEO, Robert A. Niblock at corporate headquarters. If so, address your correspondence to him at 1000 Lowe’s Blvd, Mooresville, NC 28117.

Lowe’s was founded in 1946 and originally called Lowe’s Hardware. It was founded by Lucius Smith Lowe and their current slogan is: ‘Never stop improving’. Lowe’s has sponsored NASCAR Jimmie Johnson’s #48 and has social media presence on Facebook, Twitter, and Instagram.


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Lowes Contact Information

Report complaints to corporate and get satisfaction

  • Lowes headquarters address

    • 1000 Lowe’s Blvd
    • Mooresville
    • NC 28117
  • Company website

  • 1-800 phone number

    1-800-445-6937
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day online

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Top Lowes Complaints

Browse more than 987 reviews submitted so far

20

Placed an order for a Whirlpool refrigerator 20 cu ft, Whirlpool microwave and a Whirlpool range. Order # 451632369. When it was delivered the refrigerator had dents and scratches on one side and the range had the wrong size cord for hookup. At the time of the original order we did not know what size cord so they put down for a four prong cord. When we checked at home we needed a 3 prong cord. We called the store and they stated no problem they would change to the 3 prong cord. When they arrived for delivery it was a a4 prong cord so it was impossible to hook up. We told them we would not accept and wanted the order canceled. When we checked at the store where we purchased they told us when an order is refused and returned to the store the order is automatically canceled. Well apparently not as they came to deliver the microwave and refrigerator today. I had also talked to them yesterday and stated I wanted the order canceled and they said it would be. Needless to say this did not happen since they tried to deliver again today. I am fed up with Lowes and the rudeness of their personal as well as there inability to provide a customer with good service. I have been a customer of Lowes since July of 2004 and how they treat their customers seems to be going downhill. Today when my husband went to complain after they had tried to deliver two items the delivery manager was rude and just walked away when my husband wanted verification that the order was canceled. This was Cristhian, delivery Manager of the Estro, Florida Lowes store, number 239-494-9000. I want this Lowes order #451632369 canceled and charges taken off of my Lowes credit card immediately. We have never accepted any of this order and none of it was ever taken off of their truck. I want this taken care of ASAP. Diane Nieveen

20

I ordered an electric range from Lowe's on November 21, 2022. Delivery was scheduled for November 22, 2022. I specifically ordered a call before delivery allowing time for me to get there before delivery. No phone call occurred before delivery. I made a phone call to customer service and discovered my phone number was incorrect in the system. This was supposed to be corrected and another delivery was rescheduled for November 23. Again, no call before delivery. I called and spoke with a manager at the store (Karat) he assured me he would correct everything and get my order delivered. As of today 11/30/2022, I still do not have a range and at this point. I really need someone to contact me because my funds are being held up and I need to purchase a range. If my delivery is not made and I have to purchase at another store this will cost me another 3 Weeks. This is costing me time and money. Due to your stores lack of professionalism, I have been unable to open my business. I would appreciate a call at 972-621-1496. My order number is #903012894. At this point I am a very unhappy customer!

20

ZERO stars out of 5! We purchased $7,000 worth of blinds from the Chantilly store in May, the order was placed incorrectly, even after having their professional come to our home and do the measuring themselves. We had to them wait for the blinds to be recut, then there were missing parts that we had to wait another two weeks on. The store employee and her manager both lied to me and stated that the parts were back ordered, upon a call to customer service right after this conversation I was told no that the order had never been placed until that day. Then we have to wait until the install is complete to file a complaint and get any sort of compensation. So many phone calls, given the run around, told I was getting a refund of $1000, never sent me the Release of All Claims form. I have to call back and request it again, I return it the same day and they have done nothing with it still and it has been 15 days. I was told at that time and again today that it would be processed and I would receive a check within 15 days.

We did a lot of business with Lowe's and I own a design company and we will never use their services again. The mistakes were one thing, being blatantly lied to by the employees, filing a complain with customer service that the store manager never bothered to even respond to and then the horrible customer service since then is unacceptable. I will share this experience with everyone I can and recommend they no longer shop at Lowe's either.

20

I do not appreciate being told by several managers that after much miscommunication about my fathers account being permanently closed that they would be able to open it back up after a payment was made and this promise was not fulfilled. I was transferred over 6 times and every manager had a different story, I was on the phone for over an hour to be placed on hold and no one never returned to the phone, which forced me to just hang up. I am very displeased with Lowe’s customer service regarding this. And would taking this much further in the complaint chain unless this matter is handled.

20

I bought an lg front load washer and dryer and pedestal and the pedestal install kit was missing a part and they won’t try to resolve the issue and keep sending me to another associate! I just spent 3000.00 a will never deal with Lowes again!!

20

I ordered an item ( canopy) online from Camden lowe’s and received it damaged. I called up lowes and talk with Kelly that day and told her what happen I waited on her response nothing was done. 3 days pass and I called back and spoke with DJ . She asked for the PO. #901352489 I told her the item was damaged and I want another one because of this . She told me she was going to have the truck to pick up the item and bring me another one . I told her why you guys can’t bring me another one and take the old one . She said she couldn’t do that . So, I told her I got to have a new before my event . She wanted to know the time frame of my event. So she said she will replace it. The delivery driver pick it up and return a week later with the same box (item) I took pictures of it the first time it arrived and it is the same item that has been tape up and busted. This is very frustrating and very disappointing I paided over 900.00 for a busted item. I could have ordered from Home Depot but I went with my gut and ordered from you guys. This is hilarious! In past 4 years I purchased over 30,000 of materials from Lowes and I never experience anything like this!

20

I'm a customer of your Troutman store a nd witnessed a Manager pushing a young Hispanic guy Employee in the chest in customer service area there were other employees who witnessed this assault. It saddens me that this kind of behavior goes on this happened the weekend of October 29 I'm sure it is on camera I would be sure that lowes doesn't allow this kind of behavior from:concerned customer

20

I bought a dishwasher from Lowe's in Longview, WA and install for 9/23/2022. When the installer from CRST showed up, he refused the job because he couldn't get dishwasher out. Then the job got rescheduled for 10/28/2022, when I called on that day to find out what time, they told me they had no appointment scheduled for that day even after I told them I had a text message stating it was. They refused to send someone out and rescheduled my appointment for 11/12/2022. I returned to Lowe's to complain about CRST and salesperson couldn't help me. So I got my install fee refunded and haul away fee. I told Store manager that I would not be recommending Lowe's appliances to anyone as long as CRST was their installers. She stated that they only do dishwashers, I informed her that CRST does most of Lowe's appliances and that she was wrong.
She doesn't seem well informed on what CRST does for Lowe's. BBB has a rating of 1 out of 5 for CRST and multiple complaints about their installers. Please train your Store manager and change your installer CRST, because you are loosing business because of them.

20

Terrible delivery coordinator. Can’t get what I paid for delivered as promised

20

After trying to call your corporate office I now realize that the failure to deliver a good customer My original complaint experience goes right to the top. Searching on line to file a complaint leads you to a variety of dead ends.
I visited your lowes in Ocala Florida on silver springs Blvd. I had bought 12 bags of 80# concrete and needed more, little did I know that at 3 pm you can no longer pull up to the contractor spaces, where the concrete is on pallets, because they close that at 3. Now I have to lug 960 pound of concrete from inside the store to the register so I can wheel it out to my truck and unload the 960 pounds again all be cause ?? We decide that contractors end there day at 3? This is ludicris, with staff standing around you make the customer bend to some directive that is the opposite of customer service , although I had to drive and additional 30 min I took my business to Home Depot.

20

Lowe's 0451. Web said 4 gallons avail. Went there to pick up the 4 gallons for a customer. Associate says it came in yesterday. And he's not going to the back to get them. Come back later. Horrible, Horrible Customer Service.

20

lowes store at rio grande nj 08204, employees are using drugs in thier cars during work , on the clock .we witnessed first hand atleast 2 different employees come out and go to their cars and truck .repeatedly. black pick up truck short white man baseball hat , smokes pot all day long . We work at McDonald's so he's in plain sight . He's back n forth out the garden center exit to his truck then big puffs of green smoke . He goes back in then 20 minutes later does it over n over n over .is this tolerated. We noticed he drives a forklift so it's dangerous to see . There's another employee in gold mini van does same routine white guy kinda chubby dark hair .chokes out of his van thru parking lot back into the store .something needs to be done mangers were notified but no action.it is bad business..

20

Wanted to check product compatibility for flooring that I had already purchased. No one was in department. Operator took my name and phone. Giving name to manager.
This was yesterday afternoon. No one has contacted me yet. Very poor response from store in union gap.
If someone went to store directly would they get served?

20

A couple of months ago I received a 10% coupon from Lowes. I already have a Lowes card. I purchased some flooring at the Greenland. NH Lowes for over $1000. I paid with my Lowes card and presented the 10% coupon. The discount should have been a little over $100, I think you'll agree. The flooring had to be ordered. OK , fine. Clerk in flooring dept was very helpful and polite and efficient. The coupon didn't go thru, so she had to get the help of a more senior person in flooring dept. Finally, the coupon was accepted. I then left the store, but on my way home I realized that I had only gotten my regular 5% discount, not the full 10% per the coupon. I returned to the store and again the flooring clerk was extremely polite and helpful, but we had to go to the Customer Service dept. to get things right. Well, let me tell you, that was a different story! They still could not get the "computer" to accept the full 10% and they wanted me to accept a lesser amount. I suggested that we just cancel the whole transaction and start over–well, that didn't go very too well, even thought it's what they do all the time when a customer returns merchandise. Apparently they initially thought they would have to cancel the order with the vendor, but then that turned out not to be the case. So now I'm being scorned and treated very abruptly, to put it mildly. I fact, I don't think I've ever been treated so badly in any store, much less one where I had just spent over $1000, Anyway, so the transaction was was cancelled and redone with much attitude, and as I left the store I noticed on my new receipt that I STILL HAD NOT RECEIVED THE FULL 10%–something like 90 odd dollars on over a thousand dollars is NOT 10% no matter what kind of math your computer does. At this point I just gave up and left the store. A week later the flooring came in and I picked it up, but the GREENLAND, NH Lowes cheated me of several dollars. I will continue to shop at other Lowes stores, but I will never shop again at the GREENLAND, NH one. I am at a complete loss to to understand why it is so difficult to process a 10% coupon at Lowes–I receive similar coupons from Home Depot and have never had a problem.

20

After I did not pay off my credit card with in a year, however I never missed a payment. It went from 2000 to 6000 dollars owed! How is that possible!

20

My name is James R. Dryden and my currently reside at 33071, Quaker Road, Ivor, VA. 23866 Phone number 757-725-3837 or 3839 (Wife). In May of 2022 I went through my local Lowe's in Franklin VA. to have a composite deck installed at my property. I was told that it would be several months before I would be able to have my pro9ject started but that I had to pay $ 11,000 dollars upfront. My wife and myself agreed and waited patiently until August for the material to be delivered and for the contractor Lowes had hired, whom they highly praised at the time to get started . The contract we signed with Lowes indicated that the job would be completed by 8/13/2022. The problems started almost immediately. First of all the contractor would not produce a Local Building permit, Some of the special ordered material was delivered damaged, the contractors would not stay on the job, No one from Lowes inventoried the material after we informed them that some was damaged. The contractors did not seem to have any idea on how the deck was suppose to built (No details). The contractors piled all the debris from the previous deck in front of our garage and it has been there since 8/5/22 and is still there on 10/11/22. Poor workmanship, turns out they did not pull a permit. No one from Lowe's has been to our home to see what has happened and they have been contacted on many occasion's. We have been put through the ringer on this and we deal with Lowe's often and for at least 30 years. e have been in contact with Allen Johnson from Executive Customer Relations and have gotten very little resolve and now the Local Building Inspectors have posted a stop work order on top of everything else. My wife and myself are over 60 years old and one of the main reasons we went through Lowe's was to avoid everything we have had to deal with. We are now at over two months from where the contract indicated the job should have been done. Not only that we have been more than patient in the hopes a large corporation that we have been loyal customers to should had made better efforts to resolve this issue and make us whole. All summer long we have been dealing with this situation and are at our wits end. We will continue to try to get this resolved and extend this as far up the chain of command to be treated with the respect and integrity we deserve. We have sent multiple images to Allen Johnson reflecting our complaint. Respectfully, James R. Dryden

.

20

Tommy from the Lafayette La store Gloria Switch Road very rude and disrespectful to a customer. Did everything but call me out myname

20

I had a complaint that I expressed to operator 439 about the lady working the tortilla counter (she was so rude and short) but she just brushed me off saying “oh no” with an I don’t care expression on her face) as she was eating a tortilla not caring what I had to complain about. I’m standing there just amazed that all she cared about was her food. I work customer service and I don’t tolerate rudeness from any of my employees - we strive to help or answer any questions with a smile on our face..so I hope something gets acknowledged here. When I travel to NM from TX I really enjoy going into a store like this to get a fresh batch of tortillas steaming in the plastic that we can enjoy as we travel. That’s what I asked for and this lady never once acknowledged me even though said ma’am..finally I just asked and she replied “they are on the table” as she was spraying butter on a “fresh”tortilla for another employee which happened to be the one who checked me out! She handed me cold tortillas in a bag and I just left them disappointed thinking if I said something they would give me a fresh bag (as the lady was making them) needless to say this is what customer service looks like at your Lowes location in Clovjs NM. Just sad.

20

Purchase Frigidaire fridge.After install found leak. Called for service, repairman cam, looked at it, ordered part. Repair was scheduled For 9-23. Received a very confusing automated message that my elderly mother could not understand. Tried contacting repair service, as usual, automated messaging. I had this fridge delivered approximately three weeks ago. Been a nightmare from the beginning. All I want is status of this repair. Ready to end this fiasco

100

Returning process was so complicated for items I bought on the Lowe's Website.
We took them back to the store ( 4600 EAST SILVER SPRINGS OCALA, FL 34470 ) so as to get a refund. Denise was so helpful and professional. We are so appreciated to her. Great customer service, thanks.

20

On September 12, 2022 I ordered three items online from Lowe's. Prior to check-out I verified my current address and changed "my store" to a location near me. On September 14 I received an email stating that one of my items had been delivered to an addess where I lived over 1 YEAR AGO, more than a one-hour drive away. I called Lowe's customer service and was informed that Lowe's took NO responsibility for misplaced deliveries. I was instructed to contact my credit card company to dispute the charges. As to the other 2 items not yet delivered, I was told to contact the delivery company and "hopefully" be able to redirect the items to the correct address. The customer service rep simply repeated the corporate line, putting all of the onus on the customer. "Jason", allegedly a supervisor called me to "assist". His assistance consisted of continued spewing of the corporate line. Jason spoke basically nonstop, not allowing me to question any of his statements. When I finally said "Jason, shut up" he insisted that I repeatedly interrupted him and said he would not be subjected to "vulgar language". When asked what was "vulgar" about the term "shut up", he alluded to 'other things I might have said'. In sum, Lowe's took no responsibility for misdirected deliveries although their website had my correct address, while Jason insinuated srongly that I updated my address after ordering the items. Their responses to the problem was to refute any wrong-doing and to shift responsibility for any corrective actions to the customer usng annoying rote-ingrained phrases. Lowe's staff appeared to rely on uncally abilities of knowing in advance of customers' thoughts and actions as well as assuming customers' nefarious alterings of personal account settings. It should come as no surprise that Lowe's online "shipping and delivery" section is devoid of notice that the customer has the onus of researching and fixing Lowe's delivery errors. Will I ever receive my items? Quite doubtful.

20

I ordered a stove, microwave, and dishwasher from Lowes.
They had it set up to be delivered on 8/23. They told me the delivery person would call me 30 minutes before arriving. The guy called and said well if it takes you more than 8 minutes to get to your home – you will have to reschedule. I had to ask my neighbor to go to my home to let them in. Then, the stove was so damaged that they said they weren’t even going to take it off the truck. They said they would have someone deliver another one.

Today is 9/9/22 – no stove – no response!!!
This is for my Mom. She currently has NO STOVE in her home! She is 74 years old with nothing. No contact from Lowes nothing!!

So – today I tried calling 800-445-6937. I spoke with someone and I was placed on hold for 53 minutes just to have the phone start ringing. Someone at the Lowes store where I purchased it answered. She said she would have to transfer me to Rhonda. This is after I was placed on hold again for 31 minutes.
Then, when I was transferred to Rhonda – nobody picked up. It rang form like 2min., then nothing.

I called the store direct and you receive a recording – I asked for a manager. The recording stated they were transferring me to a member.
It rang and rang until it just stopped ringing. I’ve tried calling 4 more times. I can’t get anyone on the phone.

This is horrible. So the stove still isn’t on order!!!! I can’t get a hold of anyone. My mom doesn’t have a stove. We already paid for it. It isn’t our fault a defective / damaged one was tried to get delivered.
I need someone to call me in regard to this asap.

I purchased this stove at the Lowes at 8300 US-64, Bartlett, TN.

Not to mention, when I spoke to the first person she read the notes and said someone wrote in the notes it was a microwave not the stove.

20

Ordered a full appliance package on May 3 and was promised delivery by May 12 for a house I am selling. Decided on a May 12 delivery and did not get a call the night before. Did not get a call so I contacted them and they had not contacted me but they changed delivery to May 16. On May 16 they delivered a partial order. I went to the store and they promised to deliver on the 18th. On the 17th I checked and they said the 19th it would be delivered. I have a house for sale but cannot show it or sell it because it does not have all of the appliances. I am from Texas and I am in missouri and cannot complete the job and it is costing me money each day. All lowes would say is sorry and they know how I feel but they don't know how I feel.

They lie and I will never buy from them. The appliances were not cheap.

20

I bought a lot that day I thought I bought four pavers but when I got home I only had 3 so called Lowe's and explained to manager I was told just to bring in my receipt and they would fix the problem, my boyfriend brought it in he was with me through the whole transaction.He told the manager and and all she has to do was count a few pavers no more than 5 was loose the rest was packaged in 17 and unopened.In stead of counting she made him stand there over 20 minutes and looked at cameras which helped how? We knew we bought some the question was I only received 3 and not 4 and charged for 4. She could have counted the few pavers that was loose and she would have found the answer ( not more than 5),but she did nothing and had a bad attitude.Thry told me they could fix it wasted time l, gas, and was treated badly and they didn't fix the problem and stole my money. Tried to upload reciet but couldn't 345420 Brock 2 ft X 3 ft paver B $12.98
Store lady lake sales# S1685BKR 4358010 trans# 19725577 5-16-22

20

The store made mistake on my receipt and I returned to get a refund. Assistant Mike was rude and tried to do a in store cover up and I was not going for it . He tried to tell me my items were not bought at his store when I had the receipt and the girl that sold it to mr was there verifying I bought them with my credit card and he refused to credit my card for the items. Then later I called for Manager and they would hang up on me or use there caller I D to not answer my call . This is unreal. It should never happen to anyone. Mike has giot to be stopped. He tried to bully me I’m 70 years old and I’m not going to let him do this. I’m taking it to litigation.

20

Purchased binds from lowes oceanside around 1800.00

Guy came out to measure but never sent measurement back to store which delayed 2 weeks

On the 11th of March a guy came to my house and asked me where the blinds were for install ???

Was told that when blinds are now delivered to my home to call the installer myself

Called Oceanside lowes and there were clueless as why this happed

Will never purchase or order from Lowes again, horrible communication and service, still waiting on purchased blinds

20

I've been on hold for over4 hours over the course of two days just to set up a service appointment for my stove. I bought the stove in 2020 with a 5 year extended warranty. I removed the oven door (as per the directions in the owners manual) and when trying to replace the door the hinges snapped shut. A &E came for a service call , said I needed new hinges and the hinge receptors. The gentleman said ," Your hinges were probably defective." Parts were ordered. 45 days later I'm still waiting! I have the hinges but no receptors! That part is on back order...for 45 days! Lowe's is just giving me the run around. Call this number, then call this number and I cannot speak to anyone. I asked Lowe's to replace the stove. You must first have a service tech tell us that the parts cannot be obtained. Great! Only I can't get through to set up a service appointment. Its like being on a merry go round and I can't get off!!!!! I'm frustrated and beyond angry. And still no help from Lowe's. No help , No oven. NO MORE PATIENCE!!!

20

I went into Live Oak, FL. lowes yesterday to purchase some flowers. I have never seen anything like it. There were flowers everywhere dying from neglect , they're not being watered .
When checking out I asked the cashier about it and I was told there were lazy people working there and I did notice a lot if employee standing around just talking. I have purchased many flowers from Lowes and I felt someone needed to know what is going on. I did not think about or but should have taken pictures.

20

I try "NEVER" to complain about merchandise ordered or otherwise. However, I placed an order with Lowes, 1950 Eastern Blvd. Montgomery, AL 36117, order #746518007, for $919.12 on March 20, 2022. PROBLEMS: First, the order was charged to my American Express "TWICE". Tried to call 3 times to try to rectify the matter, put on hold, was on hold 45 minutes; called back, was on hold for over 30 minutes; therefore, I went to the store to try to resolve it. I was told that the amount had been credited back to my AE account; as of today, it has not been. Was told that the items would be delivered the next day (March 22nd); not received them as of yet; got a call from Lowes who left a voice msg. stating that they had a question about the delivery and for me to call back at the same number I had problems with above. Called back on the same number (334-409-9000); stayed on hold for 47 minutes; called back - the phone just hung up; called back again and FINALLY got someone to actually speak with me; could not find the person who had left the "I have a question" message. Since we were told that the lumber would be delivered on the 22nd, we had contract guys here waiting to assist in putting up the fence - of course they wanted their money. I love Lowes - have been a customer for over 20 years; have a Lowes Advantage card, but this has been the MOST aggravating process we have EVER encountered with Lowes. This just ought not happen, especially when they have their competition right next door. Sorry to complain, but >>>>

20

am emailing in regards to filing a complaint in regards to how I have been severely impacted and mistreated during my Lowe's delivery and installation. I have detailed a timeline of the events that have taken place below:

2/22/22: I initiated and scheduled a measurement appointment for a flooring installation on the Lowe's website. The measurement appointment was scheduled for 2/24/22.
2/24/22: Measurement appointment completed.
2/26/22: Entered the Lowe's store #1070 in Hammond, LA and paid for the installation and materials with the Ronald, Flooring Manager. Expectation for delivery was set for March 5, 2022.
2/28/22: Ordered a dishwasher (order# 85865060) on the Lowe's website.
3/2/22: Contacted Lowe the store #1070 because I had not received notification of an install date. Customer Service advised the order was not scheduled for delivery because it was set up as a pick-up. However, I was charged for delivery. Customer Service Representative took a message for Brittney to call me back. She never did. Called again and were given the number for CRST Home Solutions.
3/2/22: CRST Home Solutions scheduled an install of the dishwasher for Friday, March 4, 2022. Received text message confirming the installation date.
3/3/22: Congua Malpica contacted me to setup the flooring installation. Installation was scheduled for March 9, 2022.
3/4/22: Took off work and set at home the entire day and the dishwasher was never delivered. Towards the end of the day received an email that the delivery was rescheduled to March 9, 2022. The same day as the flooring.
3/5/22: Went to Lowes store #1070 to complain about the dishwasher only to be advised that the flooring that was scheduled for delivery on today was rescheduled with no delivery date. Spoke with Ronald, Flooring Manager who corrected the issue and made sure the items were delivered. But, no resolution on the dishwasher.
3/8/22: After calling the store multiple times and receiving a belligerent worker named ELLE, I went to the store because the quarter rounds ordered for the flooring were incorrect. Ronald reorder the correct colored quarter rounds as they were out of stock and could not be delivered until March 15, 2022.
3/9/22: Installer comes to deliver the dishwasher and install it but, the dishwasher does not work. Schedules to bring a new dishwasher back Friday, March 11, 2022 as I told him I was unavailable on Thursday, March 10, 2022.
Flooring installers could not complete install because of the quarter rounds and incorrect transitional molding. Store Manage Tommy Raines attempted to deliver the correct molding but, it was incorrect as well. The flooring was left
incomplete until the materials were delivered. Tacks from where the transitional molding was suppose to be placed are exposed and my 3-year son has cut the bottom of his foot on them. I reported this information to Congua Malpica, who
could careless.
3/10/22: Dishwasher installer returned to install the dishwasher despite me telling them that I was unavailable for Thursday. I was late for my mother's surgery appointment as a result. Called the Lowe's Store #1070 and was advised that an
adjustment to the dishwasher would be made in the amount of the installation cost of $155.00.
3/14/22: Contacted Lowe's store #1070 about the delivery of quarter rounds and molding. Ronald, Flooring Manager said he would call back. He did not.
3/15/22: Contacted Lowe's store #1070 about the delivery of quarter rounds and molding. Spoke with Mia and stated it would be delivered Friday, March 18, 2022.
3/16/22: Materials were delivered today. Called store again to inquire about when they would install. Female stated they would try to have the remaining material installed Friday, March 18, 2022.
3/18/22: When I did not hear from the installer, I called the Lowe's store again to no avail. Call CRST Home Solutions, Congua Malpica said the soonest they could install was Thursday, March 24, 2022. I reiterated that he exposed tacks caused my son
injury... again she could careless.
3/21/22: Went to the Lowe's credit card site to pay my bill off as I don' ever plan on using my LOWES's credit card or making purchases again at Lowe's every again in life. Notice a charge for installation of $155.00 on March 17, 2022. When I was
already charged $155.00 for installation. Called customer service and was told that they deducted the 155.00 from the price of the dishwasher until it was confirmed that the dishwasher was installed. I AM LIVID AS THIS WAS NOT WHAT I
WAS PROMISED!!! I asked to speak with a supervisor and the representative refused to transfer me.

At this point your company has caused me a substantial amount of anxiety, loss of wages and inconvenience. To this day my flooring has not been completed. My son is at risk of further injury everyday those tacks are exposed. Additionally, I am having to pay for expenses, I was advised would be credited to my Lowe's Card. The Lowe's #1070 in Hammond, LA has mishandled my business for the last time. It seems as though no one there is competent enough provide one and done customer service.

20

Promised a delivery of a dryer I bought online. Waited all day. No dryer. Called Harrisonburg Lowes to find out they did not even have the dryer in stock and suspected the distribution center did not either and that is why it was not delivered. Cannot tell me when it will be delivered definitely. I work and cannot take off. Store is refusing to cancel the order and refund me. Also charging me for a three year protection plan that is out of stock

20

Purchased new 749 dollar LG quad wash dishwasher installed ran test cycle like instructions said to do 20 minutes it dies lowes people asked me if I Purchased extended warranty plan really 20 minutes wtf is wrong with you people

20

Almost 3 days flooring install incomplete from Dedham store 1914
They can't find the items needed even after they email me and said that they have it. Fernando Perallon placed the order. Assistant manager Aneez Haniffa didn't help at all

20

I purchased a Samsung refrigerator and extended warranty at Lowes in Tampa 2 years ago and have reoccurring issues with the ice maker not working. I have discovered that there is a class action lawsuit filed against Samsung for this particular model for the exact issue which was started prior to my purchasing this item from Lowes. Had known of this issue I wouldn’t have purchased it. I filed a claim under my service protection around March of 2021. A service tech was sent out, he said this is an issue with this model and the only fix was to replace the entire ice maker. He ordered the part and replaced it a few weeks later. The same issue happened again so I called in for another service call. The repairman came out at the end of December, again they had to order a complete replacement unit. I hadn’t heard anything as of Feb. 15th when I called in myself to follow up. I was told that the replacement unit was not available and they have no idea if or when one might be available. I asked to have my claim elevated to management because I want a replacement for this defective refrigerator. I have been without the use of an ice maker for half of the time I have owned this refrigerator. I was told that I would hear a resolution from a manager within 14 days of my call, today is day 14 and no call. I have just left a message for a manager at the service protection number.

I have been a loyal Lowes customer and have spent a large amount of money with Lowes over the years. I am currently in the middle of a kitchen remodel through Lowes. I have never had such bad service as I have with this issue.

What I would like is to receive a full credit for the price of the refrigerator so I can purchase another brand from Lowes to replace this one. The refrigerator was purchased on my husband’s Lowes credit card.

A swift response would be appreciated since I have been dealing with this for 12 months.

Thank you,

Debbie Clifton

20

A wrong size refrigerator was delivered. So I got a replacement paid cash for it I get the bill for the one that was taken back to the warehouse in July and they still will not give me a credit for it. I have made several phone calls and visits to the store there’s proof that it was delivered back to the warehouse and I still cannot get a credit for $4000

20

Hello:
We are writing you in hope of getting someone to help us with a problem we am having with Lowes store # 1729 located in Downiingtown, PA. We closed on a new kitchen in October of 2021 and received our cabinets in January 2021 only to discover that our Kitchen Designer Susan Caporella had ordered the wrong size cabinets for one side of our kitchen. We paid Lowes to have a person come to our home to measure our kitchen. According to Ms. Caporella she never received the in home measurements. We were told that Lowes had to have the cabinets returned to the store and refunded before Sharon Caporella would be able to order the right size cabinets. The cabinets have been returned and we have been refunded for the wrong size cabinets. Ms. Caporella says that she is unable to give us an appointment to reorder the right size cabinets until she gets the go from someone. We have spoken to the Assistant store manager Ed Palevich, regarding not being able to get an appointment with Ms. Caporella to order our new kitchen cabinets. The other problem is that Lowes sent out an installer to install one side to our kitchen. He changed the design and installed the our cooktop cabinet in the wrong place. We have electrical cords and plugs exposed coming up out of the floor. There are several damage cabinet doors as well as the side of the microwave cabinet. The sink, dish washer, stove or stove top were not installed. We are unable to find out when the installer who’s name was Tony will be coming back to complete his work. We called Lowes installers multiple times. They connect us with a person named Phoenix who works for Nationwide Installers. We last spoke with Phoenix from Nationwide Installers on Friday February 11, at 9:30 AM. He told us he would be calling us back in one hour. We have not heard or been able to contact him since then. We have call the Lowes customer service complaint line several times regarding this issue. We were assigned the following Case number: 03786779 on 2/11/22. We are praying you will be able to assist us with this issue. We suffered a house fire on July 4, 2021 and had to live in a hotel. We started the process of designing our new kitchen at Lowes in August and closed in October 2021. Our insurance informed us they will no longer be paying for us to live in a hotel. It is very stressful living in a house with no kitchen sink, stove or stove top. We purchased all of our new kitchen appliances from Lowes. They are just sitting in our garage. In closing we would greatly appreciate your help in this matter, or getting this letter to someone who can help us as soon as possible.

Thank you very much

20

We bought a refrigerator and received it with large dents in all doors. They left it going to exchange. NOW A WEEK LATER after going to the store to see when it would arrive they say they will pick up this refrigerator and give us back the money upon THEM receiving it. THEN we can come back and pick out another one! OR we can go ahead and buy another one and then while they have twice our money when they get the dented one back we can get our first money!
I have never heard of a store not exchanging an appliance if the fault is theirs. Please help me to spread the word how rude this is. We will lose all the food in this fridge while we wait for another one to come from some other place.

20

My kitchen was measured wrong by the expert. My designer ordered two cabinets that were the wrong size, wrong crown molding , missing a skin. he told me the replacement order would be here in 3 weeks. Now it looks like the replacement order will take 9 weeks taking me out to match first, unacceptable. I have paid over $17,000 for these cabinets. I've had to cancel the contractor and the countertop people and the plumber numerous times. I cannot get any help from Lowe's they don't tell me any updates. Now instead of the 18 weeks which I agreed to wait it's going to be more like 27 weeks. What is my recourse? They don't care, they have my money. I have been more than patient waiting for these cabinets that are delayed because of his mistake they need to make this right and get my replacement cabinets shipped ASAP

20

Hi I was just at the Davenport location Iowa and I was treated very unfairly and I'm shocked and appalled and I'd really like to just let you know how badly I was treated by the management the staff or nothing at all and is kind of unacceptable I'm hurt and I've never been treated like this in my entire life if this is the way you guys treat customers I don't know how you stay in business I'm overworking middle-class citizen going in there trying to buy some tools for my job that I'm a carpenter in the union and all I got was negativity and fall around and they told me literally to get out so I go to my car and cry a little this is unacceptable

20

I started my home improvement in July for 20 windows, 3 entrance doors to be painted by Lowes and 2 storm doors. I paid for all rotten wood to be replaced and it wasn’t done. I never got a contract from Platts Spring Rd, Lex SC 29073, so I cancelled the work. I went to the store 1066 , Sunset Blvd,. Lex SC 29072. Lowes did all measurements and still product was ordered wrong. Theresa LeJohn wrote a contract and I even went to store 1066 to talk with Lisa (Pella representative). This was done on 9/1/21 and did they called me on 12/30/21 that couldn’t do my work until 1/23/22 due employee being hurt. Contract was over by that date. I told them to cancel unless they could do my work now. I wasn’t given my 20% off I was suppose to get from store 1066. I was charged a lot more for the same work I requested the first time. I was told by a manager at store 1066 that Theresa LeJohn lied to me and I shouldn’t have been charged more after I had already signed a contract. Most of what was ordered was wrong and the installers came back and told me I had the basis plan and that wasn’t what I paid for. Everyone is passing the buck and I still didn’t get what I paid for. I bought all my new appliances also. My new window has moisture and my locks are all wrong on all 20 windows. My bathroom windows shouldn’t be able to see me or my husband getting out of the shower or even in the bathroom. I was told that Theresa LeJohn just ordered what she wanted and didn’t even listen to what I request when she came to my home for 3 hours. To take my time to go to the store 1066 and talk with two mgrs and Pella representatives and still done wrong it is awful way to be done wrong and still get the run around. I should get my 2,231.00 dollars I paid after my contract was already signed for 21,300.00. I should have never paid more after I had already signed a contract with Lowes and of course Theresa LeJohn quit Lowes and she was only concerned about getting the best bonus off of me and lied per your store manager at store 1066. The installers said they didn’t get the work order that I had paid for!!!!!! So why it that I paid for top work to be done and got basis service????? I took a power point to Travis store mgr 1066 . Wrong size door installed, picture has leak on new seal and rotten wood not replaced and window locks are incorrect. Was told my work wold be completed by 12/15/21and still wasn’t done proper. Everyone listens, but doing being done. I think it is awful for a manager to told me that Theresa LeJohn lied and raised my cost for a better bonus for her. She didn’t even listen to what I wanted done to my home. I spent a lot of money in Lowes getting my home remodeled from inside and out. Someone needs to get my Windiw and door corrected and no more excuses or passing the buck!!!!I am tired of excuses and being lied to !!!’ I will be voicing my concerns to better business bureaus also and if I have to get a lawyer I will. As I was told by your manager just get in line to sue Lowes!!!! What kind of company employee would say that and try to get the issues taken care of!??!

20

Our frig delivery was originally scheduled for December 27, 2021 out of the Mountain Home, AR Low's store. I was told that our frig was lost or damaged in delivery and they rescheduled delivery for 01-03-2022. Since the date changed, we needed our frig brought into the house, instead of dropped off on the porch. Brian the delivery person, stated that he could drop the frig off on the porch today because it was scheduled that way or we would have to reschedule our delivery date, again. Because he only had a 7 minute window allowed for our delivery. I have called and been on hold for over 30-45 minutes with the Mountain Home, Lowes and the corporate office in Mooresville, NC. Brian is not employed by Lowe's so I can call and complain all I want to because it will get me nowhere. Calling has got me nowhere because no one is available by phone. My frig is now sitting on my porch waiting for my husband to take the doors off of it, so we can get it in the house because the deliver man didn't have time to do it. It's not his problem. If this is the Lowe's attitude, I WLL NOT spend another penny in any Lowe's store again. I was not upset when it was rescheduled. Things happen. Today, however, is another story completely.

20

My husband and I purchased a new kitchen suite by Frigidaire from Lowe's in Columbia SC, the Spring Valley location, after we refinanced our home. We did not make a huge purchase, but it included a matching dishwasher, OTR microwave, fridge and range/stove. We purchased these items in July and asked for all of them to be installed. We scheduled delivery on what we could and tried to work around the installation of flooring (not being done by Lowe's). The first thing I was told was I didn't pay for the microwave. So installation of the dishwasher and microwave was delayed while they "researched" the purchase. But I had put all of this on a Lowe's credit card, so this was a no brainer and I also had purchase receipts! Then it was delayed because it was found I purchased the microwave, but I didn't purchase installation! Well, my husband was having his 3rd surgery in 3 months. Specifically we wanted everything installed! Finally delivery day comes and the dishwasher DOES NOT WORK. So old working dishwasher has been removed...no new dishwasher. I was told it will be here 8/27, nope, it will be here 9/1, nope it will be here 9/3...nope we are sorry we don't know when it will be here at all.

My garbage disposal can't be used and over flows water onto my brand new floors if water goes down the drain too fast, I am hand washing dishes everyday, I have cleaning supplies and things that belong under my cabinet everywhere in my kitchen and NO DISHWASHWER on the horizon. Installation services cannot reach the store and no one at the store will answer the phone.

My dishwasher was first supposed to installed on 8/11. I am still without my dishwasher today - 9/9 - and there is an empty hole in my kitchen.
I am going to the store today to see a manager in person. I want to know when a dishwasher is going to be available, I wanted a comparable dishwasher to match my kitchen, or I want a refund so I can find one somewhere else. I am tired of dealing with Lowe's.

20

I has been purchased a riding lawnmower May 25 and they had to order it this is now September 3 still no lawnmower even had him two weeks ago come to Lowe’s to pick up his lawnmower and tell him to pull out front guess what the lawnmower never came in so who called him from Lowes Ontario Ohio and basically lied?? He canceled the order which he had put on his credit card and paid off and guess what he was not canceled of course the lawnmower never came in. Long story short don’t buy from Lowe’s

20

I ordered an Air Conditioner to be delivered to my home . It was delivered today sometime before 1030. The problem is that it was left on its side blocking my front door. No one rang the bell or called me to alert me that it had been delivered. Apparently because the deliver had blocked the door he could not reach the door bell. Its raining today and has been raining off and on for days now. This was left out in the rain and I do not appreciate this. I expect this kind of service from FedEx but not Lowes. ORDER # 868037561

60

We signed a contract for kitchen cabinets in our home..on April 12th, Cabinets were installed on May 19th, 20th and 21st.. Person that performed work did an excellent job. Fast forward to next step-- Counter top measured May 25th... We have been waiting for follow up..for counter top to be replaced...with granite..which we have chose. We have had to deal with 4 separate associates that apparently have left your store..The store is located at 13000 N. IH 35 Svc. Road..Austin, Tx. store 1725 78753 512-634-0070-- When we call, they seem to be bothered and advised..to stop calling..This is not correct and we need some answers.. We have been without kitchen use for a month now.. Waiting for the rest to be done...no dishwashing machine..sink , etc.. we were told that the project would be completed by May 31st..with the time remaining and what needs to be done....it is very doubtful that we get this done by then. We are disappointed in the service..and need some relief..

Thanks, you can reach us at --soon please..

20

We want a call from a Lowes Corporate office staff member on a complaint of multiple failures in a roofing contractt that has been delayed by Lowes staff mistakes. You have quite a gimick going one .

20

On Saturday April 10, 2021 I rented a carpet cleaner from Lowes in Rockingham NC 28379. I was informed by the cashier (Michael) that in order to get my $20.00 deposit back I needed to return it clean. I returned the carpet cleaner Sunday Morning April 11, 2021 around 10:00am. After giving the cleaner to the cashier she asked me if I had the receipt. I told her that I had to get it from my car. Once I got back, the cashier had the cleaner turned sideways showing the bottom. She told me that I could not have my deposit back because it was not clean on the bottom. I asked where and she pointed to out to me rudely, the same crud that was on the bottom when I picked it up. At this point I was very upset! Without an argument, I exited the store quietly. I honestly thought cleaning was where the dirty water collected in the bucket during the cleaning. I have rented the carpet cleaner from Lowes for many years and have never been treated this rude or not been able to get my deposit returned.

20

the cashier rang up my paint sample and didnt put it in a sack. I had asked her to. thats rude and she didnt ask if I wanted it in a sack>
Lowes on clara LN,Muncie IN --765-2871606
salesSO116YXE 3400479
TRANS--95654701-04-05-21
sTORE 116
TERMINAL-08--- 16:31:41

20

Lowe's Installation product support staff policies seem to encourage their employees to present their customers false information concerning delivery and installation time. I was told that certain items were available, only to find out later they were not. I was never informed of any delays. When I filled a complaint with Mr. Michael Linton Long (Lowes Installation Project Support Coordinator), he stated that my experience with my window installation is not surprising, yet during our initial conversation in February, you were surprised that my windows had not been installed. Also, all of the Lowe's representatives that I spoke to also were very surprised of my installation process. I ordered the products 18 June and the job was not complete until 25 February. Each time I would complain to one of the Lowes representatives I would get no worries Mr. Davenport, we at Lowes will make it right to include some type of compensation and that it is documented in our records per our conversation with you. ( I initially asked for 10 percent and eventually then 20 percent do the continued delays/excuses) I asked that the requested amount be placed on a Lowes gift card not cash or check; which I believe is fair to me the customer, yet at the same time would allow me to put those same compensation funds back into Lowes. As of 16 March, Mr. Michael Linton Long disrespectfully stated that Lowes believe that my inconveniences are worth a disrespectful discount of 5% of my total cost. Shameful.... I have also provided a copy of my grievances to various Lowes executives; which I have yet to hear from. Todays date is: 25 MAR 2021

20

I went to Lowes to buy Saw horses. The website said they had 9 in stock. The staff also said they had 9 in stock. Nobody could locate them. I ended up spending $30 more than I originally planned. With times the way they are, I am on a very tight budget. I wish they would have offered up some kind of discount.

Thanks,

20

Ordered blinds from Lowe’s North Myrtle Beach SC. Installation took 3 months and was wrong size blinds that didn’t fit. Reorder took another 3 months and wrong again. Next order 2 month later they try to deliver to our vacation home never asking us and we were not there. Too many inept employers.

20

The Sparks NV store has really gone downhill in customer service. I just went and of 3 items I wanted they only had one. It tookforever to get someone to help me and make sure I didn't overlook you bare shelves.

I wanted a spray bottle - none in stock and a kitchen broom - none in stock.

I complaint I brought up to a store manger a month ago still has not been addressed, That is of the low hanging trees in the parking lot. Specifically the 2 by the front door that I scratched my head with. The manager response was oh okay.

20

I have been shopping at lowes for years in Foley Al. We remoded our house completely also with all appliances. This began in 1-15 . We have installed 450 ft of shadow box fence at a cost of 8000. You installed our roof, approximately 10,000. We installed all new doors and took out a window and put in French doors in master bedroom and replaced all windows using high quality windows. We totally remoded everything. We are still spending hard earned money. But Lowes has gotten rid of great employees that always greeted me by name. Now I only know Fred and Gene, but have not seen them in a few months. Don who you got did of in appliance was you biggest mistake. My wife works for a rental company and now she is going to Home depo. You have changed your ph system twice and now good luck talking to a person. I could go on .I now trying to replace a fridge and can not get no one to call me back. You guys are going out of business one day. I even here so many compliments when I go to home Depo so sad.

20

Ordered their top the line dishwasher. They did not deliver on time. Then they lost unit and took them a couple of days to locate unit. Installer did not install unit properly. Installer bypassed AirGap unit which prevents debris from garbage disposal to backup into dishwasher. Called them back to correct plumbing issue and they refused. They said they don't hook up to Air Gap units. Installer said they use a ty wrap or plumbers tape to hang plumbing up high. THAT IS NOT BUILDING CODE requirements. Beware consumers you could get very sick if garbage from garbage disposal backs up into dishwasher.

20

Today August 9th around 12:30 - 1 p.m.went to the Lowes in Fairbanks Alaska sent my husband in cause my arthritis was acting up. We wanted to buy and all in 1 washer and dryer. The sales associate which my husband could not understand her even when I was on the phone with her I could not understand her. told my husband that it would take 4 to 6 months to get one in and that they are custom made and they do not hold a quilt to wash. So he came out to the car and I went in I went to customer service. The new cashier first told me to go back to Appliances and I told her it hurts to walk and I couldn't understand the lady when I heard her on the phone. So the Customer Service worker who said she had just started work there and it has been 4 days was very nice and polite and looked up the item she said there are 2 in stock one is on hold I said what does that mean she said oh its sold and the other one is a floor model that they don't sell. She asked the Manager to help her I told the manager who I didn't get her name that me and my husband had a hard time understanding her cause of her accent. The manager starts screaming at me how insensitive I am that the worker is a United States Citizen and has been in the United States for 50 years and that employee had trained her and how insensitive I am and she is screaming this at me in front of all the customers. We used to live in Barrow Alaska where there is a large population of Filipino people and we have nieces and nephews who are Filipino I never once said anything about her nationality not once or said she was an illegal I told her well I will take my business elsewhere I am not judging just saying cause I didn't get her name she had very nice colorful tattoos on her arms. We went to Home Depot and ordered our washer and dryer that will be here in 4-6 weeks. Home Depot Appliances associate was very welcoming told me take a picture of the tag and go over to Customer Service for them to order it and the Associate at Customer Service was very nice too. Your Lowes store in Fairbanks is in Chaos every time we go in there and we have spent lots of money there. I have never ever had someone call me insensitive instead of her calling me out like that she should have been professional and just given me the correct facts on the status of the item I was trying to order.

20

Ordered an item online, wasn’t given the sale price, was told once I ordered it to bring in receipt to local Lowe’s and wld be given price match for the item...call Lowe’s to find out about the shipment and when it would show up at my home, told by Lowe’s waterfront store that my order had been cancelled and was going to be filled by the Monroeville store...delivery wld not be int July 24th so I was told I can pick up item at Monroeville store, it wld fit in my 6’ bed of my truck...drive to Monroeville atore yo pick up order myself to be told they do not reccommend me transporting the item due to being to big and may cause a danger so I drove 1 hour out if my way and payed for gas and tolls to get this item to be then rang up and told wld be a delivery charge if 69 dollars!!! Um no I told the sales associate no I was not being charged due to when I ordered online my delivery fee was not charged to me but now it’s going to be charge. Yo me!!! Wow!! Can not explain my frustration with this whole total shit storm that I just experienced so I wasted a whole vacation day to be irritated to hell and back and still not have my item st my home fir when I need it!!! Un real!! I deserve a huge discount and shld not have to pay fir this item at even the sake price after all this!!!!

20

Several weeks ago I Purchased a refrigerator from your Dickson City Pa. store, The following day I also purchased a microwave and stove as well.
I was given an a delivery date of approximately 3 weeks 7/18/19. Even though I purchased the stove and refrigerator on separate days I was
assured they would be delivered together, when finishing my purchase that evening I discovered they had billed me for two microwaves.
On 7/18/19 I was given a delivery time of 8-12. At 12:45 I called to check on my order and was told they were probably running late.
I at least deserved a call to tell me they were running behind. I had originally taken half a day off from work and now had to take the full
which was upsetting because I get very little payed time off. When the refrigerator arrived I was told they did not have the stove, the only
delivery they were told was my refrigerator. After the refrigerator was installed and I peeled the tape off I found several small scratches on the right door.
I eventually went to the store to relate my experience and was told the stove was on site and they didn't know why it was not delivered. I
now have to take another day off to be there to receive the stove. I eventually was offered a discount for the scratched on the door. I have never lodged a complaint like this before but felt I needed to. I understand things happen but I have never had poor service like this in my whole life. Also I don't know what the system is for responding to phone calls but I literally had well over a dozen and a half operator calls go unanswered.

60

We purchased carpet that had 10 year warranty 7 years ago at marion in Lowe's. It has wrinkled and needs stretched. I contacted marion and they said the carpet layers were no longer with them and they couldn't let the new ones fix it? If this is true and you don't warranty their work we will never buy carpet from Lowe's again.

20

I really don’t like to speak I’ll if anyone, but want my negative experience to help your company address the problems and improve your customer service.
I purchased an LG French door/freezer on the bottom on July 1. The sales associate went to the ‘back’ and assured me that they had my fridge in stock. We determined a delivery date.
No calls, no delivery on the appointed day. After chasing down the information (that should have been given to me BEFORE the delivery date), I found out that the fridge was NOT in stock and the delivery was postponed for a week. A new date was set without ANY notification to me. I had to change that date through a series of calls to the delivery company. The only unsolicited assistance any of the Lowe’s employees offered was to allow me to keep the WRONG refrigerator that was delivered to me on the THIRD date scheduled for me to get the appliance. They are scheduled to deliver the correct fridge 25 days after I paid $2300+ for this appliance. I am a retired widow, but if I were a working person with a family, this incompetence would have been grueling! I have posted a photo of the wrong fridge!

20

Today I was unable to make a return of $28.00 because I didn’t had a receipt. While I witnessed a a cashier approved a refund for a used tractor JD lawn mover of $4500.00+ . How is this possible? I can easily shop other retailers, and will do if I am going to be treated this way. I am a semiretired person, and drive pass two Home Depot’s to come to your store, but if this is the way I will be treated, I will bring my business elsewhere. I will use social media to display Lowe’s business practices and I will make sure to share this poor customer service practice information with everyone I know. I do not appreciate been treated like a second class citizen, I am fully aware how the return system works, and I am fully aware I do not have a build up of returns without receipts to deny my refund.
Thank you for your time.

20

Today is July 18th. Two years ago today my husband and I purchased a Samsung refrigerator from Lowes in Boiling Springs SC. Within a few months after the purchase the ice maker started freezing up. we called to have it fixed and our extended warranty was used instead of the warranty that came with it. It was fixed but only lasted a few months, I then called again to have a repair on it again, both times were done by Metro Tech. Again it freezes up and once again I call this time I'm told there is not a repair company in our area to come out and the person on the line has me press the buttons to adjust the temp. in the freezer, which should not have been my responsibility since I paid for the extended warranty. We had to wait for the ice maker to defrost before we could turn it back on. It worked a few months and it froze again. I called again and they sent someone from National Platinum Service out with a new ice maker to be installed, which he did,guess what its now froze up and has been for about a week because we are very busy and I have just had time to call about it. By this time I am pissed off!!! I call Lowes to inform them I want another refrigerator or my money back. They tell me I don't qualify for neither because it hasn't been repaired enough. If that many repairs don't qualify you for a new refrigerator or your money back, then what does?? We shop your stores a lot and if you pull my husbands credit card up you will know just how much. I am beyond Pissed off at this point, yes when I called today I got very ugly and used foul language and I do sincerely apologize for that but I am sick and tired of the run around. They are sending out another repair company on Monday the 22nd and I'm sure I will be calling again in a few months and wonder if you will make me accept another repair or will I be given what I should have been given in the first place. I you wish to or even care to pull my husbands credit card information to see how much we spend there his name is Roger D Absher. sincerely Brenda C Absher

20

On July 1, a service repair company came to my house. He examined washer, and told me that he would be back Friday, July 5. He never came, never contacted me, nothing. I’ve called customer service two more times regarding this, and still Atlanta Tech Pro has never responded. I’m sick of this. My washer is not running right, AND I have a service agreement. Is this the kind of service you condone? I’m wondering...I want my washer fixed immediately, or get me a new one. Also, the repair company is not welcome to come back. They are irresponsible and inconsiderate. I’ve waited half the month, and I should not to wait any longer.

20

I purchased vinyl plank flooring at Lowe’s the last part of April this year. After installing it, it looked great. Two weeks later, the ends began popping up and after I tapped them down they only stayed in place for a couple of days.
Lowe’s sent out someone to look at it and the man took pictures, told me he saw the problem and could see the ends wouldn’t hold. Lowe’s has done nothing to follow up and fix this situation inspire of several calls and a visit to the store. The manager was looking into it but has never responded. I am a long time customer of Lowe’s but they are trying to stick me with an inferior product.

20

I purchase a lg washing machine in 2017 it started to leak at the top of it in 2018 I had warranty on it the repair man came and fix it this year in 2019 june same problem leaking in same place warranty had expired the repair service wanted to charge me for the problem obvious they didn't fix last year. I don't feel I should pay for something they didn't fix last year in may

20

My husband has been doing a complete master bath renovation...We have invested mucho dollars and all supplies: shower surround, plumbing, flooring, etc. have been purchased through area Lowes...We ran into an odd situation with the new Kohler toilet...we awoke to a loud snapping sound and couldn't find the source until the next day...the 5 month old Kohler toilet had cracked and we couldn't understand why...my husband emptied the water and carried outdoors...when he flipped the toilet looking for bar code (per Kohler request) found that an epoxy patch had been applied to crack under toilet which apparently let go...Kohler toilets apparently are coded in series and Kohler was able to track the toilet and examined the pictures my husband sent...they stated there was a manufacturer defect in the appliance and was still within warranty period and would issue a replacement...they emailed my husband a letter to bring to Lowes for the replacement...they advised my husband to call the store ahead to see if they wanted the toilet returned to the store,etc...My husband called the Clinton, N.C. store which is where we do most of our shopping and purchased the toilet...he spoke to customer service and someone in plumbing, he stated that it was very difficult to understand the people he was connected to because of poor phone and communication skills...but the person in plumbing did not want him returning a used toilet. This took place on July 15, 2019...today, July 16, 2019, my husband and I went to Lowes In Clinton, NC...we presented the letter from Kohler and went through the whole story all over again with the woman at the customer service counter named Mary, who in turn called over a young fellow I believe was the assistant manager...he looked at the letter and listened to our story and advised Mary to call Kohler to get a certain number and also to help us look up the original store receipt which we had been unable to find...we had explained that we had numerous receipts but the toilet receipt was not with them, plus we had been receiving the email receipts and didn't find the copy there...but there had been the problem with not receiving the email receipts and than we would forget to follow up on the lost receipt...so only recently we started requesting the email receipts and paper...regardless, Mary could not locate the receipt, than she called the Kohler 1-800 number all the while visibly annoyed and frustrated...just to set the stage of these events: it was approximately 7:45 in the morning...we headed out early to avoid the horrendous heat...we are senior citizens and I am disabled with multiple sclerosis, so heat is not my friend...Mary was increasingly annoyed holding for Kohler, answering other calls and waiting on other customers...eventually she hung up the phone and informed my husband and I that Kohler had "no file or any information on a claim", she than added that they stated that "there was no one in the office by the name of the person stated in the letter" as she handed the letter back to my husband and turned away from dealing with us...basically we felt that she was dismissing us with the implication that we were attempting to pull some kind of scam or fraud...my husband immediately called kohler on his cell phone and of course he was put on hold...I continued to stand there at the counter as I witnessed "Mary" laughing and telling her co-workers how there "was no such file, etc. etc" whereupon; I blew my cool...such a nasty thing to say and imply with my husband and I still standing there for now approximately over an hour...I totally understand needing validation of the claim, letter, etc....but what I don't understand is that this woman took it upon herself to decide we were some kind of crooks and belittle us in front of everyone, laughing...I was quite tired after standing all that time and was ready to go home and sort everything out (home is 35 miles away); but when she pulled that I demanded her name and told her I was writing to corporate and letting them know what kind of people they have working customer service in the Clinton, NC store...she would only give me the first name 'Mary" and immediately made herself scarce from the area...by this time my husband had been connected to an assocoate in the kohler office who assured him there was most definately a file regarding the complaint and replacement of the toilet and she could not understand what the problem was with the Lowes people, she stated everything that was needed was contained within the letter my husband presented and she asked to speak to someone at the customer service area...he gave the phone to customer service representative named Kiara...after she hung up she apologized to us and stated that whatever number it was Lowes needed was right there in the letter...she was very polite and professional and assisted my husband in getting the replacement toilet, etc...we finally left the store at 10:20 AM...is that insane? All that time and everything that was needed was right there in the letter...it was bad enough having the misfortune of getting a defective toilet, my husband had all that extra work and now has to redo the floor before setting the replaced toilet..things happen, but Nasty Mary has no excuse for the way she behaved to us...we started off very politely and I thought we were very patient...obviously, she's lazy and didn't want to be bothered. She apparently didn't know how to go about finding receipts...hence, we were a nuisance, she made that clear, that she didn't feel like dealing with first thing in the morning...Mary is a very poor choice for Customer Service...that's just our opinion with the shabby treatment we recieved today from her...the actual problem was resolved and Costumer Service person Kiara was great... too bad she wasn't the first person we dealt with because I'm sure our time wouldn't have been wasted (2.5 hr) and we wouldn't have been made to feel so terribly disrespected and aggravated...I am placing the Kohler letter to the image upload...Thank you for your attention to this matter....Sincerely, Lorraine Randall (910) 296-1983

20

In May of 2019 we purchased the following items from your Oaks, PA store. New Kitchen cabinets and installation, new granite countertops and installation, new back splash and installation, Frigidaire refrigerator, dishwasher, microwave and electric range in the amount of $19,000.00. We took delivery of our Frigidaire Electric Range in May 2019 and it was installed during the cabinet installation that occurred from the end of May until the middle of June. After everything was completed we began to use our electric range. There was a spill from boiling water on the ceramic top and when my wife went to clean it and the top became discolored and showed no evidence of coming clean, We contacted Lowe's and basically were told that since we did not buy an extended warranty and it was more than 30 day after delivery that Lowe's would not support us and that we would have to contact the manufacturer. I was told by the Lowe's staff that we had a 1 year manufacturers warranty on the product. I have read the warranty that came with the appliance and any defect should be covered under the warranty. We spoke to the manufacturer (Electro Lux) who basically told us to go pound sand and if we wanted we could pay an outside company to come in and look at the ceramic top and if they deemed there was a defect they would then do something.
We are very frustrated at this point and after spending $19,000.00 on a new Kitchen from Lowe's and now not having the support of the manufacturer or Lowe's I am escalating this to your corporate complaint department.

Truly Yours
Justin V. Caramenico

20

We have been asking for a problem to be resolved on our decks Contract # 0399757 dated August 19, 2017 for more than 2 years. each time we have called we have been promised that the problem would be taken care of. We never even got a call back. After checking with contractor in our area I am told it will cost about $500.00 to fix it. This was supposed to be fixed by Lowes. We have purchased several big ticket items at Lowes, which included 2 generic whole house generators & a couple of portable ones. We have purchased lots of other not so costly items but substantial amount of products. I would like some feedback on this situation.
Thank You
Ruby Marshall

20

Sales person had very good knowledge of the products Jen Weld windows and doors. Now for the service, from Jen Weld to Estes to Lowes, somewhere along the line, my special order french doors came up missing. Reorder, Jen Weld did not place any urgency on there product being lost, nor did Lowes push the issue. The replacement doors were scheduled to arrive on 7/9/19 at Lowes, today is now the 15th of July and they are still not in. Never will I place a special order with Lowes again, if there is something in stock I will. Home Depot is even worst, there staff does not know there products at all. Well being a four month process of trying to get these doors, Lowes has truly failed me.

20

Trying to purchase a grill in the Iowa store davenport not in stock. He called moline Illinois store they said they had two would pull one and hold it till we got there. Drove to Illinois almost 20 minutes with traffic. Went in asked about the grill. First no one had a clue then they said Tiffany was pulling it should of been pulled already. Stood around for about 45 min no grill yet and no Tiffany either. Crappy customer service. Finally found one are self. Never did I see Tiffany. You people need to crack the whip that’s just not Acceptable. Your lucky to get one star.

20

On June 11, 2019, I signed a contract with Doug Quinn, from the Sayre, PA Lowes store and Lee Preston, from Schoonover Plumbing, Heating, Electrical, and Air Conditioner. to have three Mitsubishi Cooling and Heating Units installed. The total contract price for the three units was $10,890.00.

While sitting and discussing the contract, they informed me that the casing that were to hide the wires from the Air conditioners came in three different colors, white, brown and cream. The color of my siding is clay, and I asked if the casing came in that color. They told me no, but it would not be a problem, because they could paint it the color of my siding. I also asked them if they were going to paint the casing, because I am not able to paint it because I am a Sr citizen and a widow and I can afford to hire someone else to paint the casing. They proceeded to tell me that they would paint it for me. I proceeded to ask them if there would be an issue with the paint peeling or chipping, If that was the case, then I wanted to have the cream color casing installed.

Mr. Quinn called me and told me that I had to come to Lowes to choose the paint. I went to Lowes and he was not there, I left a piece of my gutter that was clay in color, and then I followed up with Mr. Quinn that the color of the paint was called clay, but he would have to choose the paint, since I did not know anything about paint.

On Monday July 1st at 9:30 AM i representatives from Schoonover, Plumbing, Heating, Electrical and Air Conditioning showed up to install my air conditioners. They proceeded to install my first unit in my dining room and left around 4:00PM. After they left, I went outside to visually see what the casing looked like, because I was excited to see the color. To my surprise the casing was chipped and scratched all over. I do have pictures if you would like to have them. I was devastated. I tried to call Mr. Quinn and left two messages and he did not respond that evening. I again called the following morning, and he returned my call. I explained to him what the situation was and I sent him pictures of the damaged casing. He stated he would get back to me. The following day he called me, and told me that, that was to be expected. I told him that this was unacceptable, and reminded him our our conversation that if the paint was going to chip or peel, that I did not want it painted, instead I wanted the cream color casing. Mr. Quinn, stated he would have to speak to someone else and would call me back. The following day, I received a call from Mr Quinn's supervisor (I was so upset, I do not remember his name). He was extremely rude to me and very inappropriate for a Supervisor. He informed me that I would have to pay again for the casing, since I changed my mind. I then told him about my conversation earlier to Mr. Quinn about if there was going to be an issue with the paint I wanted the cream color. He continued to scream that if that is what I wanted I would have to pay for the all casing again. He screamed that the cream casing was a special order color and I would have to pay again. I paid $10,890 and the cream color is not special order, it is one of the three colors that are offered to me. He was obnoxious and loud and very unprofessional. He was screaming at me If that is what I wanted, you are going to have to wait two or three weeks. I told him that I did not care, I would wait for the cream color casing. He rudely slammed the phone down.

I did not hear from Lowes for nearly a week and half, so I contacted Mr. Preston, he proceeded to tell me again that I would need to pay for the cream color casing. I reminded him of our conversation at my dining room table, located at 347 Dawson Hill Road, Spencer, NY 14883, about if the paint was going to be an issue I would want the cream color casing. He then he informed me that this could be an issue upon instillation. I in turn then asked him why neither he or Mr Quinn did not give me the opportunity to say no to the paint and just ordered the cream color casing.

There was an open box of casing that was left at my house and I decided to look at other pieces. They are chipped as well. Mr. Preston, stated that the chipping was due to the installation and his employees are the ones who chipped my merchandise while installing. This is a bold face lie since there are other pieces which have not been installed and are still in the box that are chipped.

I do not feel that I should be responsible for paying for all new casing since Mr. Preston and Mr. Quinn both informed me that by using the paint there would be no issues.

I did my due diligence by speaking to two other contractors, and decided to hire Lowes, because I thought Lowes was a very respectable organization. I am beginning to wonder If I made the right decision. They have already cashed my $10,890 dollar check. I have one unit on my wall that does not work, and I have not heard from anyone from the Lowes store in Sayre or Mr. Preston.

I hope that this letter does not get lost and is delivered to the correct person. I am so disgusted and if I do not get resolution for these problems promptly, I will be be lodging a complaint with the BBB against Lowes and Mr. Preston and his company Schoonover, Plumbing, Heating, Electrical, and Air Conditioning.

You may reach
Doug Quinn , Project Specialist - Exteriors
2151 Elmira Street
Sayre, PA 18840
570-731-2000
Cell 570-423-9505
douglas.quinn@store.lowes.com

Lee Preston, Sales Engineer
51 E. Main Street
Canton, PA 17724
570-447-8990
lee@schoonover,-hvac.com

You may reach me at
347 Dawson Hill Road
Spencer, NY 14883
607-793-0363
rshollenberger@yahoo.com
1

20

Sales # S2258RJ1 2191488 Tran# 11517922 I bought a pergola on7/7/19 at the newark de lowes. Service was horrible. We also bought a PATIO SET (FLOOR MODEL) but associate couldnt fiqure out how to take off 15%. A normal 1/2 hr shopping visit turned into over an hour of just waiting. I went to assemble the pergola yesterday, followed directions to come to a standstill because the holes on top brace wouldnt line up. After hours of getting to that point called Lowes and they said to return it for a refund. This is the second item purchased that was made in China that had defects and had to be returned. With that being said lesson learned. Buy American made!!!!!!! Althou Lowes refunded my money which was 593.30, the experience at Lowes with the lack of customer service, no help, and the I dont care attitude is enough for me to take my business elsewhere. Mark Duphily

20

I attempted to exchange a defective product but unfortunately they didn’t have one in stock and they told me that I was to contact the manufacturer to get it repaired or to get the parts and repair it myself. I spoke with the manufacturer and they didn’t have the replacement parts and they gave me a CO# and told me that I should call back to the store and get them to order me a replacement pressure washer as it was under a year old and was properly registered with the company. I called the Crestview, FL store and spoke with the manager over sales but unfortunately he didn’t want to help me with the replacement of the item as it was not an item that he had in his inventory and that he was not going to even order it from his warehouse until next week and then it would take over 2weeks before he might have it in the store!!!? The item is listed on Lowe’s website as being an item that could be gotten from the warehouse! The Manager was not willing to give me a break and told me that I would just have to wait!!

20

July 4th- I stopped by Lowes at Northlake to purchase a dishwasher. I already knew the model I wanted to buy. I had to wait 30 minutes before being helped. I was helped by Tom who ordered my dishwasher. I also purchased the waterline which I was told was needed. The delivery was set up for Sunday July 7th. I asked would the dishwasher be installed at the time of delivery and Tom told me yes. I asked to take the waterline I purchased and Tom said it would be delivered with the machine.

July 7th-Lowes delivered the dishwasher and I was told that the installation would be done separately which is not what I was told at the store. I accepted the delivery and immediately went back to the store. I spoke with Dan Holderman about this situation and was told that this was not handled correctly on my first visit and that I was not charged for installation. I was also charged for 20.00 old appliance removal on my first visit which I found out on my second visit that this should have been included in the amount I paid for installation. I was also told that Tom is not an appliance guy and that he works in cabinetry. Not sure why someone from another department would help me when it was clear he was not familiar with the process and billing and installation. Dan attempted to get this straightened out. He took me to the front of the store for me to pay for installation and informed me he would get this set up and that I should hear something from the installers in a couple of days. (He told me Wednesday) I told him I purchased the water line but it was not delivered with the appliance so I was able to take that with me.
July 10th-I waited most of the day to be called by the installers and nothing. I called the store and asked to speak with a manager. I spoke with Arti (Not sure of the spelling). She told me that Dan was off and she would email him and have him call me the next day. The next day I heard nothing. I went back to the store and spoke with Arti again. She told me Dan was off. Why didn’t she tell me that the day before? She told me he would be back the next day. I had taken the full week off as PTO to get stuff done around the house and to get a dishwasher purchased and installed. Arti was completely un-sympathetic with my situation. I told her that I would not wait forever and all she had to say was that she had no control over the installers and she could arrange pickup of the delivered appliance.
First of all, this was a Lowes issue. They dropped the ball multiple times from my very first visit.
July 12th-I’m still waiting to hear from someone (ANYONE). I emailed Dan last night and I’m still waiting for a response. I am not even confident Dan had the installation set up considering this was last Sunday and its now Friday and I haven’t heard from anyone. He said there were 2 companies they used. Progressive and some other company. He said he would contact the other company because Progressive would take too long.
I am extremely aggravated with Lowes and feel like I have wasted too much of my PTO time trying to deal with this. I go back to work on Monday 7/15 and the dishwasher is still sitting in my kitchen in the box. The associates at Lowes including the manager I spoke with are in my opinion incompetent.
I would like someone to call me at 704-252-4646 to discuss.
Mike Finney

20

I went to Lowe’s King Plaza in Brooklyn NY in mid-June to purchase a wood floor for my master bedroom after I made the selection I was told someone would come and measure cause I was also going to have it installed the gentleman came and measured and said probably the sub floor would have to be picked up but he wasn’t sure he said they would let us know after waiting a few days they called and said they had the quote ready to come to the store to pay so we can have the materials delivered cause I understand the wood has to stay in the house a couple of days before installation when we got there they looked up my order and said there was a problem mind you nobody called to tell us this they said we had to hire a contractor first to pick up the sub floor before they can do anything then it had to be remeasured and start over my husband and I thought it over and decided we would pick a different wood laminate flooring that can go over the existing floor as the floor is level and would look just as nice with less work so we went back to the store and picked out a laminate flooring and they said there was no need for the guy to come back to remeasure as everything is the same but he wanted to double check for sure so he said he would submit what we picked out and let us know but it would take at least 2 days to find out after 4 days I called them back and they said yeah it was approved come back to the store to place and pay for the order it was downhill from here we went back in and dealt with the most incompetent person who is supposed to be the sales specialist named Leighton Brown first of all you can stand in the flooring dept for hours and nobody comes and forget about the phone it rings forever and no answer and whenever you ask for him he’s always on break we finally got him and I had to show him twice the floor we wanted the second time he finally started to write the order mind you he said everything is in stock I paid 85.00 for delivery he said he would put everything together the next morning and because it was 4th of July weekend the delivery would be on Monday and we would get it installed some day that week but he said they will call you the night before to give you the time frame I said fine I didn’t hear anything on Sunday night so I called delivery myself on Monday morning and she told me she didn’t have anything for us for delivery she said my order said pick up so I said how can that be I paid 85.00 delivery fee it is on my receipt so that was the first screw up so she said she would change it for me but unfortunately it’s too late for that day so she will put it for delivery for the next day Tuesday mind you I took off from work that day to wait for it I asked her if possible I can have early delivery cause I had to go to work and she said she would try the order never came on Tuesday morning so I called again and they told me between 3-7 so now I’m at work so I asked if I can be the last one cause I’m working till 5 but I’m only 10 minutes away so she said the driver would call me he wound up calling me at 4:45 saying he was at the house and this was the last stop so I said what happened to 7 and he said they finished early this was it so I took my chances and asked him to leave it on the side of the house and my husband would bring it in I just wanted it there at this point so we brought it in and they said it should sit a day or 2 before they install now the fun begins mind you I have a furniture delivery coming by the end of the week and my husband and I are sleeping on a mattress cause we cleared out the whole room I waited 2 days and heard nothing so I called installation services myself and they told me the order was no complete and were waiting to hear from the store this is the first time I heard this cause I had what I thought was a whole order sitting in my living room she told me I should reach out to the store to find out what’s going on good luck with that called all day no answer finally spoke to this Leighton Brown character again and he said oh yeah I omitted the transition piece by mistake but they will bring it to you it’s in the store another day passed heard nothing so my husband and I went back to the store to find out from this guy what’s going on of course he’s on break so we hung around over 30 min waiting for him he told us oh yeah I’m sorry I left it out and the piece is on order my husband and I are outraged at this point so I said I can’t wait anymore I have a furniture delivery do you have something similar in the store cause actually this piece was for in front of the closet and wouldn’t be seen much so he said let me look so he finds something I said it looks fine let’s proceed so we actually took the piece home with us and he said he was going to the front to put the change through and notify installation that everything was ready it’s now Wed and he said he would get me Friday installation they would call me the next day Thurs I said let me call myself just to make sure they know everything is here I spoke to the installers who I have to say we’re very helpful and sympathetic with the situation and believe it or not they still had the order pending I could not believe it!!! So while I’m on the phone they reached out to the store and it seems there was still molding parts missing from the order I was totally beside myself at this point they said they will try to find out for me but they cannot install until the whole order is there I then called the store and got another idiot cause Leighton was off he couldn’t see anything so the next day while at work Leighton called my house and said I’m sorry I forgot to add the pieces of molding to the order I’m like what this is totally unacceptable not to say I worked in retail for over 20 years and if anything like this happened and you put people out this way you would definitely get the boot!! I couldn’t talk to him anymore my husband finally got him and he said we had to pay another 87 dollars my husband did a phone order with them and they brought more wood to my house do I know if it’s all correct no but I will be returning whatever they don’t use for a full refund so now when I called back the installers they are fully booked for the Friday and Saturday she tried her best for me but she said because of all the screw ups the earliest installation is next Tuesday so I had to take it cancel my furniture delivery again bottom line is I will never use your company again for any type of improvements or shop in your store after all this I will use private or Home Depot I really feel something should be done after this kind of performance after all this is not a game and the lack of competency is something that I hope will be addressed there were other projects I was going to do but after this never again and I will spread the word as I work in retail and come in contact with many people on a daily basis I know I will not get any compensation for this but I hope the appropriate action will be taken!! Thank you!!

20

On Friday 7/5/19 I purchased a new John Deere mower from the Lowes in Ruckersville VA. On Saturday I mowed the front lawn and noticed an uneven cut and it would not go in reverse. Then the front tire fell off. On Sunday 7/7/19 I went to lowes and spoke to Customer Service regarding getting the mower picked up and replaced with a new one. She spoke to a manager who told her no problem and they would bring a new on Monday or Tuesday and get the broken on. Well here it is Wed and nothing. So I called and spoke to Patrick who was very nice but told me he knew nothing about it and all of his trucks were full and he couldn't get it until Monday 7/16. I don't know why I continue to do business with lowes because it is always and issue. It is Lowes mistake but after spending over 1600. I have to wait for room on their truck. I told Patrick that my father may just return the mower and ask for his money back. Didn't seem to bother him. A very unhappy customer. .

40

I bought a gas range, dishwasher, and range hood online on May 15th. When I ordered them I paid for hauling it away. The wording online may it sound like that included installation. It did not offer me any other options for installation. It took more than 2 weeks before I was notified of when it would be delivered. At this point I was told that the delivers would not install it. I was told that if I went to my local lowes and paid about $50 then they would arrange for it to be installed. I went and spent 2 hours trying to get this arranged. I was told that my delivery was rescheduled for June 9th and they would be installed on the 11th. When I went to check out I had to pay almost $400. I never heard from the installer and they never showed on the 11th. After 3 calls I was told that they would change to two other installers, cause the 1st guy couldn't do whole job. The installer finally came on the 19th and was kind enough to get everything installed quickly even though they still did not have all of the paperwork straight. The only complaint I had with him was that he left the old appliances in the walkway of my son's accessible ramp. I moved them to the side of the porch and they were not picked up until 22nd. So the whole process took over a month and I was told incorrect information and charged more then was told just so I could get a new appliances. I specifically went with Lowes so that I had someone to deliver, install, and remove appliances. I expected more from Lowe's.

20

Lowe’s - 2745 West Maple Street, Commerce Township, MI
Engineered Woodflooring - purchase of wood floor & Installation Service

I am not sure where to start with my disappointment with the entire experience but it has been very painful. This is a never ending experience, started with placing the order for wood flooring in the month of May and the saga continuous with the flooring not done yet. I have replacing my entire 1st floor space with bamboo engineering wood replacing oak & carpet. It has been a struggle to find out anything over the phone regarding the delivery of the product or about getting somebody over the phone. My product finally arrived/delivered after clearing a lot of confusion around delivery, cannot explain cuz that was a confusion with multiple interpretations. Anyway, the installers came and installed with additional wood floor and carpet re,oval request which was paid by me. Appreciated that they accomdated and I paid which was fair. The floor was left incomplete for lack of transitions, and weeks passed by with me not knowing what to order and unable to get hold of somebody at store. Everyone who had seen the floor has told us that it was not needed to have that many transitions all over the floor which sort of diminished the look. I am never one of those people to complain considering that it is always a human error with not bad intention and this has been my first official complaint at a store as my patience ran out not on people but on the organizational culture.I invested approx 13k into the project thinking that I will enjoy the floor for summer but everything went in vain. My only consolation was the product, I loved it. I thought getting Lowe’s do the installation would help with warranty/Service but looks like I am wrong.
I know my experience might not be common for other Lowe’s customers but the quality or culture of an
Organization should come out the best in situations of mistakes not when everything works out the way one expects.
Hoping this gets resolved soon.

20

Unprofessional customer service from Don that goes out to estimate jobs at Newport Tn store . Never returned calls, always blaming someone else for his mistakes. Scheduled delivery for supplies totally wrong day. Will not be giving Lowes our business anymore. Home Depot will get ours. Will tell friends, family about treatment!!!

20

I purchased a refrigerator on Memorial Day 2019, the product was in stock and it is July 4th, 2019 and I still have not received the merchandise.

20

I feel like I'm in a three ring circus. Although ALL the employees that we've dealt with about are complaint, are very polite, and try to help me, they seem like they can never get the right info off the computer to see where our last two windows (we received 7 of them and ALL with the wrong screens) are. Every time we go to the store, we have to tell our story over & over again because we keep getting different assistant managers to help us. I can't understand why Karl Graybeal can put info about orders for his clients, and than goes on vacation, and nobody else can get into the order.
We are very upset & unhappy with the gentleman who wrote up our contract, Mr. Karl Graybeal. He said if there is any problem, call him because he will be our "go to man." Ha! He is of no help at all! Doesn't look into the matter & doesn't call you back. We had the first seven windows installed on April 29th. The other two were taken back to the store because they were cracked, plus, the contract says half screens & I got all whole screens, which I don't want. It's been a real fiasco ever since. First, the windows & screens were never ordered, than we were told they were ordered two weeks ago, than another person checked & said they were back ordered. By this time, it was the end of June. They didn't know when they'd be in. Back to the store again, and this time we were told they were never ordered! WTH?? Once again, we were told the order would be put in. No calls, so back we go, and this time we were told the order was cancelled!! This whole time, Karl doesn't seem to be in the picture. So, as far as we know, they were just ordered, with all the proper screens a week ago!! It seems like the left hand doesn't know what the right hand is doing down there!
I finally got in touch with Christopher Spinx, project coordinator. Don't know how he can coordinate a project in Newark, DE from Indiana, but that's what he said his job is. He looked something up while I was on the phone & said everything was ordered & the company will have them at the store on July 22nd!! What???? I have to wait all this time, paying on windows that are NOT complete, and this is the best Lowe's can do?
We are senior citizens, get upset very easily & are very tired of getting into the car, driving down to Lowe's & getting no where!! I can't be the nice customer any longer. I'm so tired of NOT getting answers, OR the ones I want, so I am calling the BBB, Harry Hairston of channel ten news, and the Delaware news journal, to try to get some help & find out why these windows were never reordered, with screens, until last week.
I was just diagnosed with stage III lung cancer & starting chemo & radiation treatments next week. I don't have time or the energyto keep calling or driving to Lowes to see where my windows & screens are. I will be feeling ill, therefore, I will be seeking help from those mentioned above. If this was my only complaint, I would not be writing to you.
Since Sept. 2018, until March of 2019, counting the windows, I've spent over $14,000 in Lowe's. (and that's not counting lots of small items for a home I purchased last Aug.) I purchased $5,200 worth of flooring, & of course, when they installers showed up, parts of the lamenant were missing, so they had to take a couple of hours to go back to the store, look for it, and come back to install. When I bought my refrigerator, stove & small stand up freezer, we had trouble getting the right refrigerator, so we were compensated by buying a higher priced one off the floor with dents & scratches on it for the same price as the cheaper one. I purchased a washer & dryer, and thank goodness, no problems there. I recently purchased a riding mower & they sent me one that was already used!! It was replaced in two days with a brand new one, and now, that brings me back to my last two windows & half screens that I have NOT received since April 29th!!
I think Corporate needs to come down to this store & rattle some cages, because surely, some people there are NOT doing their jobs, and certainly aren't doing anything to make any repeat customers. I still have my kitchen & bathroom to remodel, but after this fiasco, the OTHER big box store will get ALL our business for any major items that have to be ordered or installed.
I apologize for having to get nasty & take action to get someone to listen to me, but I'm just plain worn out & have too much on my plate to keep messing around with assistant managers who end up not helping anyway.
I am 70 years old, worried about my cancer treatment, can't sleep very well at night, plus worrying about if this will get done in a timely manner. I appreciate you taking the time to ready this lengthy complaint, but I just had to get it off my chest so I can get some sleep tonight.
A used to be loyal customer,
Michael Mitchell
302 994 1738 is land line Don't want you calling my cell, because I try to lay down in the afternoon to take a nap. You can leave a message if I'm not there to pick up OR speak to my wife.

20

My son is working on his Eagle Scout Project, and his project is rebuilding an Observation Deck at the local elementary school. I, myself have never built a deck in my life and didn't know the first thing about it, but a friend of mine said if I went to Lowes to the "Pro Desk" they could help him basically design the deck. I took him to where the deck is and we measured everything and took pictures and went to Lowes. I do not remember the mans name who was at the Pro Desk when we went, but my son explained to him that it was for and Eagle Scout Project and the school board needed an estimate before they would approve the project and that we had all the measurements and pictures. The guy said if we made him a exact list of what we needed he could get us a price but "the computers are to slow to design a deck". He told us we could go home and do it on the internet and bring the papers back and he would give us a price. We went home and tried to do it online, but when we would go to print it would say i had to enter my information, when i entered my info and clicked submit it would clear out all my info and tell me i needed to enter my info. at this point i called home depot to see what they could do, they guy told me to come down and he would fix us up. Went to home depot, the guy designed the deck had a list printed of exact materials he needed and a price, then he ran it through a program and it took acouple hundred off of the price, and informed us that when we were ready to pick everything up he would talk to the manager and give us a discount off of the couple hundered that was already takin off because its for an Eagle Scout Project We left home depot and went back to lowes with a detailed list of what was needed, back to the Pro Desk and they guy says "we will just match their price, and as far as the discount you have to talk to Karen the manager" so we went to find Karen, found Karen when my son (who is already nervous talking to all these people) is trying to explain everything to her to see if Lowes would give him a discount, she couldn't even take the time to look at him when he was talking, and when he was done her reply was "you have to write a letter to corporate and maybe they will do something for you". when we left Lowes he looked at me and said "that's pretty bad, we have been in this store 3 different times, spoke to 4 different people and not one of them would give me 5 minutes of their time, guess they don't want my money", and the bad part is i agree with him, every person he tried to talk to in that store was to busy to even look at him when he was talking let alone help him out with any of it. When we left the store i made up my mind that i will never step foot in a Lowes again, and when he orders all his supplies for his Eagle Scout Project they will be coming from Home Depot, im going to spend my money at a store who is willing to help people out, especially a kid doing a Eagle Scout Project. Thanks for you time, any questions i can be reached at Wr.mills79@gmail.com

20

My zero turn Hustler lawn mower that I purchased from Lowe's in 2016 caught on fire. I pulled the wires to prevent the lawn mower from bursting in flames. I bought an extended warranty, which expires 7-3-2020. Lowe's contacted me accusing me of tampering with the mower and therefore invalidating the warranty. They said I would have to pay for the mower to be repaired, over $500. I did not tamper with the mower, I merely prevented a full blown fire. The service center (Polly) contacted me and said the mower was under warranty and would be repaired, after I went to the Wetumpka store and talked with Steve, the store manager, who stated there was nothing he could do. Today (6-14-19), I am again contacted by Lowe's (Donovan) and told I will have to pay for the mower, as it has been tampered with. Donovan would not say how the mower was tampered with, just that it was, and was not warranted. I would like to have my mower repaired and returned promptly, as I have waited since April 2019. I had to beg Lowe's to come pick up the mower. I am very unsatisfied with this transaction, and would like to be made whole.
Eddie Thomas
Model #934778
Serial #16050434

20

Unable to obtain refund for generator which approved.

20

I am extremely dissatisfied with their Appliances Dept. Most every time that I go there for assistance on purchasing an appliance, there are no personnel there to help me. When I call for assistance, 90% of the time, no one answers. I recently purchased a refrigerator from Lowe's but an having a problem in having it delivered. Attempts to resolve the problem have failed. I have purchased several appliances from this store in the past but I definitely, in the future, will shop for appliances from another appliance center.

20

We purchased a LG refrigerator in Aug.2014 and a 5 year Extended Protection Plan. Since the purchase, we have had service visits 5-6 times to correct ice buildup behind the crisper drawers. Parts have been replaced and the problem continues. The unit is model LFX25991ST.ASTCNAQ. Serial no. 407KRBY02717. According to service technician on 7/12/18 "All updates have been applied to this unit over the last two years".

Another tech came today and because of the history of parts replacement, could not make any repairs other than to duplicate the previous.

It is time for Lowe's to step up and DO SOMETHING

20

I bought a LG refrigerator with an automatic water and ice maker. The cords leaked immediately after instillation. The service tech came and fixed it once. After moving my refrigerator again the same cords came out. The tech was scheduled to come out 6/10/19 between 9-1. He never showed u. He called me after 1 to say he was running late but the appointments they have are only afternoon and apologized. I called the warranty department to see what they could do since I am now without water or ice for a week and I am buying these items where as I purchased a filter for the fridge.Now the rep says the technical ordered a freezer door and I will have to wait 6-8 weeks because the order just went in on 6/14 that should've been done 6/10. I am frustrated that I will have to spend more money because of he features not working properly and the warranty I pad for has such a long delay. What can you do to fix this issue?

20

I walked into Lowe's Nnanuet NY store to buy a over the range microwave. I waited 15 minutes for anyone to help me, went to customer service waited 15 more minutes. I walked out. I bought my microwave from Best Buy. When Florida get snow will I walk into that store again. I went early thinking they won't be busy 8:15 am. Then I called the store to complain and the Store Manager Lou Riccardi, I was not able to reach. The persons who pick up the phone put me through however after a few rings the line was disconnected.

20

I recently ordered over $70,000 worth of windows and doors from Lowes. Many of the windows were made incorrectly. All of the doors were made incorrectly. Now I have many windows at the house and they are refusing to install the windows that are at that house, until all of the windows arrive. The mistake is entirely the fault of the Lowes staff. I have been patient and understanding, but now there is a 3-4 month delay in completion of my project, which is costing me thousands of dollars a week! The local Lowes staff have done little to facilitate this process. I met with multiple Lowes staff about 1.5 weeks ago, they promised me that the windows that were at the house would be installed two days ago, both verbally and in writing. They have not kept their word, which is an ongoing problem. They continue to cause delays and errors in window ordering. Now they are refusing to even help me out at all and install the windows that are at the house, which would enable me to move forward on at least half of the house. Not sure what to do next, but I am hopeful that upper level management will step in and make the local place honor their contract and install the windows. The lead salesman is Shawn, the Lowes of interest is in McKinney Texas. Thanks

20

Been in the store waiting to purchase a freezer. It’s over 45 minutes. Nobody in appliances. Asked for paging twice and they paged. Still nobody helping me. Should I go somewhere else

20

Able to use gift card to pay purchases made on credit.

100

This is BOTH a complaint and a sincere compliment!

I live in Colorado Springs, CO and was back in Farmington Hills, MI as my older brother was in the final stages of Alzheimers. My brother's home needed some minor repairs, storm door, plumbing and electrical parts that were needed to make the repairs. On 6/2/19 at about 6:20 am I entered the store on Telegraph road. I am a loyal Lowe's customer as I appreciate Lowe's special acknowledgement of Veterans and I am part of this group. I am certainly familiar with our local store, but this store's layout was different and looked like the staff was in the process of rearranging the store and I knew I would need some help locating my needs. Initially, no one greeted me and when I asked the first person for some help in the electrical department, as I was looking for a ceiling fan speed switch, the response was "That's not my department" and walked off. I proceeded to the lighting department as memory said that the switch might be there, but I did not locate them. Needing a storm door part I went to the millwork desk to find an employee working at the computer. I had to interrupt him to get him to acknowledge me and it was clear that his work was more important and I was a mere irritation to his morning tasks. His initial response was that he could not help but reluctantly, after my request, looked up a part on his terminal which he determined was a special order and not in inventory. Well, my day was not going well until a young man, whose name is Brandon Blair, asked me if I needed help, to which I said yes. Brandon, and the phone like device he carried, helped me to find, not by telling me, but by taking me to every location where the items I needed were found. I thanked Brandon personally and wanted the store manager to know he had a very good employee that put the customer's needs first, but did not have the time at that moment.

My brother did pass and we did return home to Colorado Springs and this morning I contacted store #1604 and asked for the store manager. The operator inquired as to the reason for the call and I stated it was to compliment one of the employees. After a few minutes on hold I was connected to Customer Service and I asked again for the store manager. I was then informed that the manager would not arrive until 1:00 pm, so I then asked for the assistant manager. I was placed on hold and after a total time of 7 minutes on the phone, I hung up and chose this route to offer my thanks for the help that Brandon Blair provided. I trust that the store manager and Brandon will receive the compliment that is intended in this memo.

I continue to be a loyal Lowe's customer (store #2086) where the employees are quite a bit more proactive in engaging the customer.

Sincerely,

Oscar Hughes

20

1) this complaint I can understand a bit of research, What I got was DAH
the question I had was The Dyson cordless I see listed 2 ways one saying V11 Absolute and yours listed as V11 Torque
I wanted to know what the difference was in the two ? DAH This Dyson cost $700.00 so I need to know !
you carry the "torque" I assume that they are the same but need to be sure.
2) 2 Times I called and chatted with your agent. Both times I got frustrated Just a half hr ago I chatted with your chat line person
I asked "What attachments came with the Dyson V11 torque. I waited and finally got a reply.
(reply) what do you mean attachments ! Ok good by guess you never have used a vacuum before.
What is so difficult in both questions ? I give up
Frank Coyne

20

I find it offensive when the checkout person finds it necessary to tell me to have a "blest day." They could thank me for my business or tell me to have a good day but when they find the need to bless me it is wrong. I called the store and spoke to a Jennifer and she didn't think there was anything wrong with it.

20

Visited Lowes in Lacey, WA on 6/11/19 looking for a foam type strip to seal around a window with panels from a portable air conditioner. First person asked location of such huffed and puffed and was annoyed I interrupted him - I think he was in the pick up counter area. He said go to hardware - we actually decided to look in the air conditioner area and found an empty box of what we thought would work. Went to hardware again and low and behold who is in the hardware department? The same guy who was annoyed the first time I asked. He was more annoyed now and I just said, "forget it, you don't know anything" and left the area. I ended up purchasing a Vornado fan and went to self checkout where a nice gentleman was helping there. I asked him about the foam strip and he said he didn't know, but that I should go to Home Depot! What? Really? Lowes employee telling customers to go to Home Depot? Unbelievable. I have shopped here for 1 year and have never had this experience. Very disappointing.

20

I have a john deere riding mower with less than 5 hrs on the unit ,it has BEEN IN THE SHOP 3 TIMES and recently just got it back and it ran for 20 mins and started shutting of again ,ive been told bad gas bad seat switch and bad hours timer I just want what I paid for ive looked at the model on line and everything points to the fuel shut off solenoid on the bottom of the carburetor but when I said something about the look elsewhere i'm fed up and need help

20

I contracted with Lowe's for a fence installation in the summer of 2018. My experience was less than stellar and I still have issues that are unresolved. I continue to be given the run around and have lost all patience. It all started with no communication as to when the sub-contractor would begin the installation, materials just arrived one day and then a few days later the installer was there to begin. There was absolutely no communication from the installer or my Lowe's project manager unless I initiated it. I signed the contract 6/30/2018 and the installation did not begin until October. At the time, I signed the contract I was given an ECD of 8/2018 pending vendor shipment schedule. So the vendor was apparently 2 months behind. Fast forward to the day the install was completed...the installer was there and then all of the sudden I look out my window and he was gone. I immediately noticed the gate to the fence was installed uneven and called the project manager right away to notify that I was not happy with the way the installer installed the gate and that I was not pleased that the installer did not communicate the gate would look that way and give me another option. I immediately requested that the gate be fixed or moved. The fact that the installer left without requesting a walk around from me to make sure that I was satisfied, tells me that he knew I would not be pleased. Now, we receive the first snow of the season and I knew the installer would not be back to fix the gate any time soon. I call the Lowe's project mgr again in early spring (end of April 2019). I am now being advised that I will have to pay to fix something that I was not given the option to agree or disagree to (absolutely unacceptable). The project manager who is very empathetic but obviously cannot resolve my issue on his own, advises he is working with management on an acceptable resolution. I feel as if I am being given the run around since I have been calling every 2 weeks since April and still do not have a solid plan of how this will be resolved. I have other projects that I need to have done in the yard, but are dependent on where the gate will be relocated to.

20

we ordered a new air-conditioner from lowes, it was put in within 24hours there were to floods of water leaking from the ceiling they came and fixed the problem. We learned that they ( Gordons) the air-conditioning company, did not put the heating system in a new box, they used the very old one . The old box is a mess it needs to be replaced, we wanted to know why? We were informed that cost more money and one has to request one and pay separately. No one told us this not even Jim who works for you. We want the new cover for the heater and we do not feel we should pay for it. I called and spoke to Jim from Lowes, he told me he would let me know the next day he has not called it has been over a week now, no call. Also we have not received any paper work so we can get the rebates on the air-conditioner. We are seriously thinking of telling Lowes to take it back and give the old one back to us and never doing business with your company again. I hope you will fix the problem. thank-you. Alice Pizzini Lowes, Moore, Oklahoma

20

I HAVE BEEN A LONG TIME CUSTOMER OF LOWES 2 YEARS AGO I EXPERIENCED A FINANCIAL HARDSHIP. I REACHED OUT TO YOUR COMPANY AND WAS GIVEN A HARDSHIP PROGRAM WHICH I WAS VERY GREATFUL FOR. I MADE THE PAYMENTS AS INSTRUCTED AND RECENTLY MY PICTURE GOT MUCH BETTER AND I PAID OFF THE ACCOUNT IN FULL.
YESTERDAY 06-10-19 I APPLIED FOR YOUR CREDIT CARD AND WAS DENIED THAT WAS A BIG LET DOWN. I DID NOT BURN YOUR COMPANY AND STILL NO CONSIDERATION FOR THE HISTORY I HAD WITH YOUR ORGANIZATION.
I APPLIED WITH YOUR COMPETATOR HOME DEPOT AND THEY GRACIACIOUSLY GAVE ME A $2,500 LINE OF CREDIT DO YOU BELIEVE THAT THEY HAD NO EXPERIENCE WITH ME AND THEY GAVE ME A LINE OF CREDIT. I LIVE ABOUT A MILE FROM LOWES AND HOME DEPOT IS ACROSS TOWN I WIL NOT DO BUSINESS WITH LOWES. I COULD HAVE FLAKED OUT AND NOT PAID YOUR ACCOUNT OFF BUT I AM NOT THAT KIND OF PERSON. YOU HELPED ME WHEN II WAS DOWN AND WHEN I GOT BACK UP YOU TURNED YOUR BACK ON ME. PROBABLY THINKING WE GOT OUR MONEY AND LETS CUT HIM OFF. GOOD BUYE LOWES I KNOW ONE CUSTOMER MADES NO HARM TO YOUR COMPANY BUT THANK AND NO THANK YOU

20

My name and Celia Alcantara on the 10th of this week I bought a washer machine from the Lowes store in Fernandina, and next day two employees came to deliver the machine to my house and caused serious damages to my house. I sent emails with photos to manager Daniel Foster, I went to Lowes to talk to this manager but this guy was at lunch time, I talked to another employee and nobody from this company call me!
I am completely disappointed and waiting answers and repairs of damages in my house.

20

I went to Lowes in Santa Maria, CA on 6/6/19 to purchase a security door. First of all couldn't find anyone to help me and when I went up front it took three people to try and find someone to help me. Cass was very helpful when we placed our order and she told us someone would be contacting us within 48 hrs. Well that didn't happen. Today on 6/11/19 I went in to be refunded my deposit. I could understand if your store would of contacted me and said they were behind but nothing, obviously you didn't care. The thing is we are doing home improvements and we're also going to purchase flooring for our kitchen and dinning room, paint for our house and other incidentals we needed. So I guess its home depot for us now.
Craig Unke

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