Roto-Rooter

Had Roto-Rooter out last Thursday to unclog a main drain to my kitchen and bathroom and they came out and snaked out the drain and it was working fine $244 later.

The technician convinced my husband that it was to our best interest to have the pipe "jetted out" for an additional $191 the next day.

Never once did he say that there was any risk of damage to our pipes if we had this done.

When he came out to "jet" the pipe, the equipment that he was using got stuck in our pipes.

He proceeded to tell us that we would need to "pay" for them to dig up our yard to get their equipment out.

My husband told the technician that he had a real issue with that and that he would need to speak to his manager.

The manager told the technician to leave the equipment in our pipe until after the weekend…

On 10-9 we had a back up.

Called Lakeland FL, they were prompt getting there.

They ran camera spotted a clog cleared.

On 10-20 happened again, came out next day ran camera said we had a belly pipe, as I understand is uncommon for PVC but can happen.

Called a new plumber for an estimate to dig up slab if necessary.

They of course ran a camera first.

There are 2 baths and washer running to wye.

Apparently the Roto guy only ran through the same side each time which showed clear.

When new plumber ran them ALL he found a clog in the other side.

So, we paid them to clear the clog.

It cost us $450 to Roto and $250 for the other plumber (Stuart Plumbing, Lakeland Fl) to clear the line and they have uploaded the video so I can clearly see the wad of paper.

If they can provide the same…

I had a major sewer problem and roto rooter fixed it and they were very professional.

However I have been trying to contact my mortgage company and they always give me the run around.

Now mikey fiorio says he is calling a lawyer Monday to put a lean on my house.

Roto rooter said the mortgage company sent out a check which we never received.

One mikey florio made a wise crack that I was out shopping meaning I spent money on the check which I never received.

I was told it was never was cashed and they no it has not been.

It is not my fault my mortgage company is incompetent.

A real professional does not harass a 75 year old woman.

My main complaint is with mikey florio.

Thank you.

I have called Chase Bank and stopped payment. (INVOICE No.

203712 - $94.

99 / 8/13/2018) after speaking with other plumbers.

Apparently my request was entered too late and I have a $94.

99 existing charge on my account.

SO HERE I AM EXPECTING – AND DESERVE – A REFUND.

Something is blocking my basement drain.

I am not sure what it is – but I suspect something fell down the pipe.

At least ten or twelve years ago.

But, up until now, has not obstructed water from passing thru.

I had a basement flood maybe eight years ago and the water drained past the ‘unknown object’.

I have had a dehumidifier draining into it the last three years – without any flooding what-so-ever.

That unknown object has been in there for years (at least ten, maybe twelve) and water has bypassed it successfully…

Called and was told couldn't get tech till next morning.

They called at 8:30 and said jet was being repaired and had to reschedule for 1 to 4 .

At 2:00 they cancelled again.

Even though I explained it's a multi unit building with children no flushing toilets and sewer water backing up in tub .

Oh lost the days pay all so waiting.

They should have said there was equipment issues I would have called another service.

Stay away from these liars and broken

I called to have a clogged drain fixed got a quote of 169.

00 to fix it.

The man came and spent almost three hours trying to fix the clog from the garage sink then had an argument with my husband because he wouldn’t try to clear from the kitchen .

Then he tells me he won’t charge me the full amount and instead charges me more ,225.

95 I have paid more money and nothing fixed.the next day I have a real plumber genius plumbing fix in less then an hour thru the the kitchen we are seniors and feel this is no way to treat people.

Will not use again and have told every one we know not to use this company for anything.

Called for a quote to have a drain reinstalled for a washing machine outside of my house, like was there 2 yrs ago when I bought this house, like at least 75% people have in Hawaii, Eddie shows up is there for 3 min.

Say Nope Rotorooter won’t do that for you.” Still waiting for a call back on WHY.

This should have been easy 2 hr max job quote.

Instead I’m getting jerked around.

Never had a problem with Rotorooter before.

Wow.

Our basement flooded from roots in sewer pipe.

Worker said roots from Redwood 9ft from our sewer line on our property.

Then came multiple root clogs, flooding, root augers, clean out installed.

Told roots enter seams destroying them seeking water.then root clog so bad rotorooter excavated my driveway and replace damaged pipe.

Paid rotorooter thousands.after informing neighbors they called local rotorooter multiple times a day.

They were then SENT A LETTER STATING WORK DONE WAS BECAUSE OF BAD PIPE.

I forgot to mention camera ran multiple times.

Told had years and years left in pipe.

That letter was used in court against us.

Right now I'm in tears.

My phone 541-404-0746.

And there is more.

A Roto-Rooter plumber broke a pipe trying to rod a sewer line on Saturday night.

He was unable to fix the problem after 2.

5 hours of work.

He was not licensed, at my home until 9 PM Saturday night and confirmed with dispatch there would be a licensed plumber between 8 am and 10 am Sunday.

At 1:50 Suday I received and invoice for $812 to fix the problem created on the original call- he also said I could voice my concern about the damages to my home as three carpets and the sub flooring of my kitchen sink were damaged.

I have called the Lombard Illinois corporate office at the phone number 630-519-6710 5 times today to voice my issues and was assured I would receive a call back from a manager to address my concerns and bring resolution to our plumbing problem as we have no water and…

I had an issue with the drain connection of my kitchen for more than a week.

We then contacted Roto-Rooter and they did the best job.

The plumbers came in on time and fixed the issue.

That is not all, they gave a 6 month fix to the problem and ensured that nothing would go wrong before that for sure.

Roto-Rooter ensures that their people come on time and fix the issue and complete the task in a neat manner.

Good job by these guys.

I think one can call them in future as well.

I liked the fact that they cleaned the entire place after the work and kept it very neat without troubling me.