Lowes

I purchased a Whirlpool refrigerator on Jan 18, 2023 the unit worked for 3 weeks and was out of service for 2 weeks waiting on parts, The unit worked approx 2 weeks this time and parts were ordered and it took 9 weeks to get the parts and get them installed. It has worked 16 days and is out of service again , I am tired of working with Lowes and Whirlpool and and asking this this machine be picked up and that i get a full refund the serial number on the unit is HRB 4365 783

I had paid a payment online and my wife didn’t know and made a second payment in the store and we called the card services about the stop payment and they told us we had to get it at the store since it was paid there but we went there and they kept saying that they don’t know what to do so the manager talked to my wife and told her to come back in two days so

the online payment cleared so we went back in and the manager didn’t come in till later so we went back and the person that helped was nice but they said the manager was in a meeting so we waited for him and I asked for them to have him come talk to us and they still said he was busy and there was nothing they could do at this point so

know we have to wait longer on something that you think we be easy to fix but nothing has been…

I do no want to self check my putchase.

GO SOMEWHERE ELSE! The absolute WORST installation experience I have ever had. We ordered a front door and storm door to be installed, it took 3 months to get the door, everything about the door measured incorrectly, there has been almost no communication during the process, the contractor half assed an install the incorrect door because they removed our original door before making sure it was correct and

destroyed it when they removed it. Then when we asked for a phone number to contact someone, the contractor snuck away before giving us any information and left our uninstalled storm door leaning up against our garage. To get any information we had to sit on hold with the installer scheduler for an hour and a half to be told that we basically have to wait and allow them to go through…

I have never had a bad experience as I did today at the Flowood, MS Lowes. I took a lawn mower back because the belt came off in 5 days. The Manager was not helpful at all. I then returned the mower and got a higher priced one.

The Manager turns around and ask for a receipt again. This is unacceptable and if I had to show receipt again it would have been refund 2. I paid 4K for a lawnmower and then gotta hear attitude. This don't go together.

On 4/14/2023 my father and I went through self checkout but was rung out by the cashier their he said the computer was not printing out so we have to go to customer service for a receipt Jess at customer service told us we had to walk back to self checkout to ask cashier there for his register number I told Jess that my frail father who is 97 yrs old and I at 75 yrs old did not feel like walking back so she said that is the only way we can get a receipt so she had us standing there while she waited on other people I then

requested a manager which he never called as she continue to wait on others I got the attention of employee Ellias who got Dana and they were more then happy to help I like to add Jess did not show me any attitude even with my moments of being Irate I feel she should have…

I was sent the wrong refrigerator and cannot receive any help to rectify the problem. I wait on hold for hours and then told manager is too busy due to short staffing and to call back.

Finally talked to someone and was asked to resolve issue myself. Tried and no success. I want the correct refrigerator. This is a $3000 purchase.

I ordered and paid for, 15 window blinds, some motorized and some not on Feb 4th, 2023 via Shane at the Ludington Lowes store. I went in on at least 3 prior occasions to select style and color, to go over the measurements provided by the Lowes vendor and then again to review the entire order of 15 blinds and assure the accuracy of their information. I was told they would determine the price, call me to confirm I wished to proceed and they did. The price was $4905.68 on my Lowes credit card. The blinds were delivered to us and I moved all the boxes to one location, but did not open them after checking with the installation company when arranging installation.

The installation company and Alex, the installer, have provided nothing short of excellent customer service throughout the still…

at 1:05 I went back in to find out what was the delay, the head cashier informed me that she’ll be right out to help me 10 minutes went by after that, and she still was dealing with other customers that I know came into the store after me as I was at the door seeing these people into the store, at this time I was upset and

refused to wait any longer ask for a refund which was done quickly the thing is, when did the customer lose his his or her value at Lowe’s. I will no longer do business with Lowe I hope other people that have had the same experience will stop doing business with Lowe’s as well to let them know that we the customer are their biggest asset

We are waiting for replacement larsen screen door since 10/22. Dour was only few months old when reported a problem with latch window and screen gave away stuck inside . Being held up with poles . North Myrtle beach terrible customer service.

Three times with wrong four being delivered Cell phone 631 672 6558

Delivery of damaged dryer. Zero hurry to replace with new. Customer service treats like I was cause of damage when I only ordered it to begin with. Failure to pickup and delivery another today cause they forgot. Now two days wasted awaiting now sometime tomorrow supposed to deliver even though I had scheduling around my shift work now I’ll get it when I get it and if not home they won’t leave it

Yesterday I purchased 9 pcs of 2"x6"x8' boards in lumber section of Lowe's located at 1104 Market Center Blvd, Mt Pleasant, SC 29464. When I was moving my cart with boards thru the exit door I noticed that my pass to the parking lot was blocked with pickup truck with long trailer.

I asked Lowe's associate to move that truck few feet left or right so I can move my cart. Lowe's associate in very rude form answered that this area for Pro loading and they doing everything as it should be.

When I asked how should I move my cart that associate became very aggressive and said this is not his problem and he is doing what he should do - loading Pro trailer. I asked that associate to call his manager, he answered that he is a story manager and his name is Jeremy.

And he continue to insult me with…

I placed an online order for a Hisense Refrigerator (Model# HRF266N6CSE) on 3/7/2021 from Lowes in Gonzales, LA (Store# 2645). There was a recall for the doors on the refrigerator in August 2022. Hisense wasn't able to find a service tech to come out and fix so they swapped out the whole refrigerator using RA# H2062208 in August 2022 from Store# 2645.

The replacement refrigerator stopped cooling in the middle of March 2023. At this point Hisense told me this isn't covered under them anymore since the original purchase date was over a year and to contact the Lowes Protection Plan. So I contacted Lowes Protection Plan and once again they said a service tech wasn't available.

So I was told on 3/21/2023 I will be refunded for the refrigerator and as of today I still haven't been refunded. I'm…

Spent $3,000 for washer & dryer with pedestal and when delivered asked where I want my grill! No w/d and now waiting again for delivery and loosing another day of work. Now was told one of the pedestal back ordered as well.

Very disappointed with Lowes could have easily bought from Home Depot or Best Buy -now I wished I had.

Purchased Dryer paid for Delivery & additional For haul away of non working dryer. Delivery person ( who doesn’t speak English), says delivery. Arrives installs the new dryer, but advises ( speaks some English, now), advises he doesn’t have room on his truck to take the old dryer away, ( he just took one off, and installed it, but doesn’t have room) and then advises we need to call Lowes and discuss pick up of the Non working “old” dryer! Paid $ for this service, and the. Told I have to deal with it!

Mike Goff 859-333-1760 [email protected]

Rizwan Tarmohamed 6143166222.paid 8000$ did not get the appliances and they are not returning my money.store Lowe’s at George’s vile Ohio.they saying system glitch but they took the money from my account

Yesterday, I bought air-conditioned from lowes Euless branch. We were pul the air-conditioned and going outside the store, there was a service staff who took a picture without asking me. I was stopped at the store door and went inside to asked her the reason for taking my picture.

She was very rudely said you steal it that's why. I was shocked to hear that. Then I showed my reciept. Then she said you are good. I went inside the store and informed the person who sold me the air-conditioned.

She came with me to the counter and informed that lady. But I was very embarrassed. And told the staff that I will escalate this matter to the higher level. This was my first time that I went to that company.

I am still thinking how they treat their customers without asking anything and took their…

I started a kitchen project back in September. It was supposed to be completed in December, so I ordered a sink and recommended accessories from Lowes at the end of September. Unfortunately there were delays and my beautiful island sink wasn't installed until March 18th.

I excitedly opened the foldable drying rack and to my dismay - it didn't fit the sink. I tried to return the product at the store and was told it was past the 90 day return time. but they recommended (at least in my mind) that I should buy this product one page where I ordered the sink AND it didn't fit the sink I bought.

So I called customer care. The agent was nice and kind and sympathetic AND agreed with me because she pulled up the sink and found the drying rack at the bottom. When I asked for a refund - she put me…

Went to return a screwdriver the tip had broken on. Local store didn’t have it. They gave me a number to call to get it replaced. Well that was fun. The guy demanded I give him a number from the screwdriver.

I read off the only number on it, which was the size. Then he asked if I purchased it as part of a tool set or screwdriver set. I told him a screwdriver set. He wanted the number of the set.

I explained that I purchased it years ago and I don’t have any number of any packaging that it was in. He was like oh well without that he cannot do anything. Yes I flipped out saying it was a fu-kin screwdriver.

He explained no need to use language like that. Well it’s not worth the aggravation. I’m cancelling my Lowe’s Amex card and will go another 4 miles to Home Depot. Never buying anything…

Ordered and paid for a Washer and Dryer on February 25th. I knew that I'd need a weekend delivery, so picked March 18th 3 weeks from the purchase date. I was notified by a third party delivery service the morning of the 18th that Lowe's hadn't delivered the appliances to their warehouse and therefore they couldn't deliver them to me.

Lowe's didn't contact me and nobody has given me any explanation as to why they weren't delivered on their scheduled delivery date. The new "estimated delivery date" is now March 25th and Lowe's customer service assures me that they will be delivered.

However the status hasn't changed since nearly 4 weeks ago when I purchased the appliances. The delivery company does not yet have the appliances and I have 0 faith that they'll actually be delivered on…

On Wednesday March 15 a washing machine I did not order was delivered to my home. I contacted Andy at Lowe’s Rio Grande, NJ and new washer removed and my old washer returned. I used it next day and found my laundry area completely flooded.

I contacted Keith from delivery company who was very responsive, but no one contacted me next day as directed to address issue. I called store, spoke with Michael who indicated supervisor Jenell was in a meeting and would call me.

Three hours later, no phone call so I drove to store. Jenell says she wasn’t in a meeting, no message, but after I explained issue she informed me I’m not her customer and she could offer no assistance. I am in fact a repeat customer or at least I was in the past.

She further informed me Wallen from delivery would call me to…

Improper/incomplete hook-up of an electric range. The range was delivered. Driver failed to install the anti-tip bracket or level the range. Actually removed existing anti-tip bracket. We have called the so-called " Customer Care" department four times and they do not respond.

Terrible, terrible service. If and when the range tips over and injures someone and I sue Lowes maybe we will finally get some attention.

I love shopping at Lowes, great selection and prices, however, a year ago all the registers no longer use a cashier, it's all self check out. Let's face it, that's an unpleasant situation, customers deserve a paid employee to ring up the merchandise customers purchase.

Please either move your gardening area that's situated outside the building, into your gardening department. Summer of 2022 I witnessed people pulling up to the parking lot garden section, and taking trees. Stole them in broad daylight. I told customer service but no one seemed to care. No action was taken.

When people steal, it hurts all of us by increasing prices.

Lastly, I visited my local Lowes last week, 3/2023 and heard overhead announcements for all the bargains going on at the time, then to my shock the same…

Regarding Lowe’s Elk Grove California Department Flooring, Associate name Katya. This lady can’t speak English. She lied to me few times about the quote. It was horrible experience. She didn’t know what she was doing. I had to wait for hours to get the tiles down from the rack cause she didn’t know how to operate the machines.

She told me to be patient. She was cursing and told me to shut up on front of my little kids. She’s very disrespectful and unprofessional. This lady need to be fired.

I purchased a refridgerator from Lowes in Saturday , I was told that it would be delivered on Thursday, Thursday rolls around and no fridge, I call Lowes and I was told that the delivery had been rescheduled to Friday, My wife who waited at the house all day for the delivery was not notified, I was was not notified, I guess the only ones that were notified was the delivery company. Friday No fridge I was told that they tried to deliver but no one was home, I know for a fact that My wife had been home all day waiting on them to show up, After calling can finding this out they stated that The fridge should be delivered on Saturday between 8am and

6pm, I was told that they driver would call me when they are on the way, nop call they finally showed up at about 5:30 to deliver the fridge, I…

I tried getting in touch with customer service 6 times and was hung up on 5 of the 6 times about a order I have paid for that was out of stock . When I finally did get a lady that didn’t hang up on me she was rude and didn’t give me really no good awnser on the the simple question of when my item would be in

i recently had some flooring installed back in January from our local Lowes store. the installers were from Keller flooring. we have reason to believe they stole two rings from from my wifes ring holder, both rings are gold one ring had a heart shaped stone surrounded by pink diamonds, the other ring also made from gold and was a red ruby stones.

both rings was in the bathroom the female member of this crew used the restroom so she had the opportunity to take the rings. now we have not had any other people in our home. we discovered them missing when my wife went to put them on and they was gone.

this company can return her rings with no questions asked. the rings have sentimental value they are anniversary gifts. we would like them returned. and Lowes should seriously reconsider sending…

Was setup for delivery of a dryer from Loews on 03/11/2023 from 12:00 to 4:00.

No one called, no update. I called was advised there was mechanical issues with the truck, snd they were taking it back to Louisville, Ky. to get another truck. This was at 6:00 pm Saturday evening.

I was advised at the call center that Supervisor ps said it would still be delivered on the delivery date. I needed my dryer delivered as assured by the company of the delivery.

I attempted to call again, and received an incoming call from another number stating that there was issues with said truck, snd the item would have to be rescheduled for another to date, snd time. Our entire day was wasted due to no contacts or updated information from the company Lowes uses for deliveries.

This will be my last purchase…

Purchased a dryer from Lowes Bristol Tennessee 3 years ago and purchased the 5 year warranty. Around Thanksgiving 2022 dryer stopped working. Have been trying to get it fixed ɓy many different appliance repairman sent by the warranty. Worked maybe 10 days during this whole time but is still not working.

Costing us a fortune at laundromat . Dryer either needs to be done fixed or declared unfixable and lowes buy it out so we can purchase another dryer. We have bought from lowes for many years and have never had this problem before. Please help. Getting very frustrated!!!!

I call to find out what my last payment was. The person who i talk to,All she did was to ask for my personal information. After i given it to her. After he did ask the same thing over. It is bad when you can't get informationn on your account.

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with.

He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email.

He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get…

I have an injured knee. I tried to enter the store through the exit door. ms were in mid store. The door does not open. I told the clerk it would be nice to enter at mid store but she said i couldn't because its an exit.

I told her about my knee, she said i could park by the entrance. Twice the walking. I wish i could enter the store at either door. Hurting customer with cruel clerk Matt

Needed a deadbolt. I was alone on the isle for a long time a black customer walked into the isle at the same time a black worker entered the opposite end and walked right passed me and waited on him and then stood there for 15 more minutes talking crap. I gave up.

Went to the tile isle. Had to load the heavy time by myself plus a bag of thin set. Wasn’t for sure if I was getting the correct things. There was no one to help at all. The tile was in boxes and out of boxes.

I had to pick up each piece. Took forever. I ask if there was a discount at the register. She called and they said no. There was no offer to help bring the merchandise out and load it. Now my back is killing me.

We told told by Bryant Koch that our stove will be delivered today march 1 purchased 02/22/2023 Order number 458268190 now i see on line it will be delivered march 11 Bryant wont call me back

Every time I purchase appliances and have them delivered from Lowes and later have a issue with my product no one in the store can ever find my purchase order even online when i sign in it's not there. All this items are purchased with my credit card.

When i call customer service the wait is 45min to an hour which i find down right frustrating. I've never had a credit card with soo many issues. When i pay you off in full this time around I'm going to cancel my card because this card is clearly not worth it when I can just use my Home depot card are go to Ace or any hardware store besides Lowes.

No self check I want to go to tge register and have a cashier ring up my items. I do not get paid to self check i want a choice . Iwi. Frequent my local harware store more often. CASHIERS ARE REAFILY AVAILABLE TO SERVE AND CHECKOUT.

You can check my account and see I make top dollar purchases. As a mattet -of f-act, I will rethink purchasing the tller that I was pricing.

I have been trying to get my tax forms for over a month and all I get is transferred to someone else seem like no one in that career know anything about their jobs and how to make it right

I ordered items from Lowes last week. One box was delivered fairly quick. Four items were not delivered. I called yesterday to find out what the delay was because on the tracking it said three items were delivered and the fourth item had no information it was still marked in process.

I talked to two ladies on the phone and the first lady was awful. She said we delivered both packages i see the picture. If the lady would of looked at the picture she would clearly see that one box was from lowes and the other box was from another company.

I did not receive these items and the lady basically thinks i am lying. She told me a manager would call me back today around noon. I work in customer service if i spoke to my clients like this i would be fired.

All around the worst experience i ever had…

00 in plant product. With 2 large bags of soil and shoulder issues I asked for help with the two large bags. I told the cashier I would go to my car and load the flowers and will park up front of the nursery to get the bags of soil loaded.

So I did that and the cashier came to my car and asked that I get out of the car and get a cart and take it to the soil so the guy could load my car. I said to her so he is unable to get a cart to do that??

She said I guess not. So I did and as I went over to him as he was standing with his arms crossed waiting I said “so you are not able to walk and get a cart to assist? He said I was just asked to go and help a customer.

So I said so you guys have a communication problem?? He said no that’s not how it works! I said how does it work?? He said you…

I have been a contractor in San angelo tx for 10 years . I've done business with lowes most of the time "I'm in the store almost every day " we use a lar account that requires us to go through pro service " there are several of us using the account and

have to call in all transactions " Thete was some people moved from pro services and now the it is very unorganized, not helpful, and slow. We spent on average 10 to 15 thousand a month at that store. I wanted to tell you I'm going to start using home depot and I'm asking the other contractors that wor with me to do the same

I bought a window from the Uniontown, PA store in May 27th, 2020. The Reliabilt 3900 window is fogging between the panes of glass. I have called Lowe’s and was passed off to 7 people.

Finally I got a number for Reliabilt Windows. The person I talked to @ Reliabilt, while I was explaining my problem hung up on me 3 times. I was not nasty. I was baffled by this. This run around with the warranty is frustrating.

Your company ought to be ashamed of how your customers are dealt with.

We bought refrigerator on Friday the 10th it was delivered on the 11th we paid extra to have old one taken away, delivery driver said he couldn't haul it off someone else would come get it in a day or 2 none every came so I called got sent from one department to another for 2 days went got my money back for the haul away.

Then refrigerator is 3 days old stops working, I called lowes waited 15 minutes no answer waited a bit called back someone directed me to appliances waited another 20 minutes no answer called back 3rd time waited 30 minutes this time still no answer, so I went to store asked to speak to manager told him my story his response was will get you another refrigerator out to you someone will call you, but NO guarantee no sorry no nothing. Don't buy from Lowes.

I have no clue…

We bought refrigerator on 2/10/23 paid cash plus haul away fee,refrigerator came Saturday the driver said he had no room for old refrigerator, someone would get it in a day or 2 well Noone came to get it got run around for 2 days finally they agreed to give me back my $40 for the Halladay that they didn't do. ON Wednesday refrigerator stopped working called 3 times waited on hold 15 minutes first 2 times 30 minutes 3 time so I went to the store asked to speak to management Greg assistant manager came explained to him all that went on, he said he would put in new order someone would call when they would bring new refrigerator out, BUT

he couldn't guarantee me anything. What kind of company is this? SURE isn't good for business I would not recommend lowes to anyone. I have NO idea if I am…

I made a special trip to purchase items to redo my bathroom. I was able to purchase everything except the items on isle 36 everything was priced wrong. Im disabled. I walked about 4 or 5 times trying to resolve my issues.

I finally left and went to home Depot. Where I had an outstanding experience. I tried calling back to speak to a store manager. That was another nightmare. So I ask for cooperation number. It didn't work, so I googled this site to complain. Please call me 9414672348

she was disrespectful,rude hateful and down right nasty...

Bought fridge in august 2020. August 2021 broke someone came out fixed it. 6 weeks later same issue. People came out replace fridge sensor. All of 2022 ever 2 months someone had to come out for same issue.

Finally Dec 12 repairman said can’t be fixed. They left notes in file and someone would call me. No one called I called back and they said repairman didn’t put it in right spot. Jan 6 repairman came out and sat on phone for 45 mins and finally deemed a lemon. 92 since jan 6.

I am told I should have in two business days. I have called every two days since Jan 6 and nothing. This needs to be fixed

Bought a Samsung front loading washer and electric dryer during the black Friday sale Nov. 30th 2022.

Also bought the dryer power cord and washer hoses. Dryer was delivered December 4th, but without the power cord. The washer was supposed to be delivered December 11th. Washer was not delivered as scheduled and I have been getting e-mails twice a week saying delivery has been rescheduled.

I went to store to check on status for delivery, they said it's still in the back waiting for delivery and scheduled for delivery the net day. While I was there, I got the washer hoses and power cord for the dryer and installed it myself.

Still no washer and still getting e-mails deferring the delivery again (totaling 13 e-mails now). It is now January 23rd and washer still hasn't been delivered. I went…

I went back in October to buy some paint and some peel and stick wallpaper I live 35 minutes away from the store so I asked the guy that worked in the paint department how long I had to return it and he told me 90 days so I went ahead and purchased the items then today I went ahead and had a roll of peel and stick wallpaper left and 1 gallon of paint plain old white paint not colored not tinted not nothing and

they told me they couldn’t take the paint bag so I’m out $28 and something because I went on with the Lowes employee told me so when I went to return it the paint manager name Michael was very rude not just this time when I went and purchased the paint and stuff he was rude and told me he was not going to refund my money so I called home office and they said it was up to the manager…

I had a stove delivered a couple days ago, but they forgot to take the tape off that holds the bottom drawer in, and another piece near the back. I had to pull the stove back out by myself to get them off.

they probably just need reminding that this is part of delivery.

Plus - my stove doesn't work, so I can't cook anything. it has an LOC ON notice that will not go away, so nothing else works. I turned breaker off and waited for a couple hours, turned it back on, but NOOOO - I still can't use my new stove. ARGH

I just bought a new dryer and washer the other day. Today, when we are about to open the dryer; we noticed that the lock of the dryer door is broken. I called lowes and nobody from appliance center is available to answer my concerns.

I’ve been on hold for more than an hour in one phone call; and 30 minutes and so on for my other phone calls. I called customer service number and they cant do anything about it; but just to give me the same phone number that I have.