Lowes Complaints Continued... (Page 2)

Sales # S2258RJ1 2191488 Tran# 11517922 I bought a pergola on7/7/19 at the newark de lowes. Service was horrible. We also bought a PATIO SET (FLOOR MODEL) but associate couldnt fiqure out how to take off 15%. A normal 1/2 hr shopping visit turned into over an hour of just waiting. I went to assemble the pergola yesterday, followed directions to come to a standstill because the holes on top brace wouldnt line up. After hours of getting to that point called Lowes and they said to return it for a refund. This is the second item purchased that was made in China that had defects and had to be returned. With that being said lesson learned. Buy American made!!!!!!! Althou Lowes refunded my money which was 593.30, the experience at Lowes with the lack of customer service, no help, and the I dont care attitude is enough for me to take my business elsewhere. Mark Duphily

July 4th- I stopped by Lowes at Northlake to purchase a dishwasher. I already knew the model I wanted to buy. I had to wait 30 minutes before being helped. I was helped by Tom who ordered my dishwasher. I also purchased the waterline which I was told was needed. The delivery was set up for Sunday July 7th. I asked would the dishwasher be installed at the time of delivery and Tom told me yes. I asked to take the waterline I purchased and Tom said it would be delivered with the machine.

July 7th-Lowes delivered the dishwasher and I was told that the installation would be done separately which is not what I was told at the store. I accepted the delivery and immediately went back to the store. I spoke with Dan Holderman about this situation and was told that this was not handled correctly on my first visit and that I was not charged for installation. I was also charged for 20.00 old appliance removal on my first visit which I found out on my second visit that this should have been included in the amount I paid for installation. I was also told that Tom is not an appliance guy and that he works in cabinetry. Not sure why someone from another department would help me when it was clear he was not familiar with the process and billing and installation. Dan attempted to get this straightened out. He took me to the front of the store for me to pay for installation and informed me he would get this set up and that I should hear something from the installers in a couple of days. (He told me Wednesday) I told him I purchased the water line but it was not delivered with the appliance so I was able to take that with me.
July 10th-I waited most of the day to be called by the installers and nothing. I called the store and asked to speak with a manager. I spoke with Arti (Not sure of the spelling). She told me that Dan was off and she would email him and have him call me the next day. The next day I heard nothing. I went back to the store and spoke with Arti again. She told me Dan was off. Why didn’t she tell me that the day before? She told me he would be back the next day. I had taken the full week off as PTO to get stuff done around the house and to get a dishwasher purchased and installed. Arti was completely un-sympathetic with my situation. I told her that I would not wait forever and all she had to say was that she had no control over the installers and she could arrange pickup of the delivered appliance.
First of all, this was a Lowes issue. They dropped the ball multiple times from my very first visit.
July 12th-I’m still waiting to hear from someone (ANYONE). I emailed Dan last night and I’m still waiting for a response. I am not even confident Dan had the installation set up considering this was last Sunday and its now Friday and I haven’t heard from anyone. He said there were 2 companies they used. Progressive and some other company. He said he would contact the other company because Progressive would take too long.
I am extremely aggravated with Lowes and feel like I have wasted too much of my PTO time trying to deal with this. I go back to work on Monday 7/15 and the dishwasher is still sitting in my kitchen in the box. The associates at Lowes including the manager I spoke with are in my opinion incompetent.
I would like someone to call me at 704-252-4646 to discuss.
Mike Finney

On Friday 7/5/19 I purchased a new John Deere mower from the Lowes in Ruckersville VA. On Saturday I mowed the front lawn and noticed an uneven cut and it would not go in reverse. Then the front tire fell off. On Sunday 7/7/19 I went to lowes and spoke to Customer Service regarding getting the mower picked up and replaced with a new one. She spoke to a manager who told her no problem and they would bring a new on Monday or Tuesday and get the broken on. Well here it is Wed and nothing. So I called and spoke to Patrick who was very nice but told me he knew nothing about it and all of his trucks were full and he couldn't get it until Monday 7/16. I don't know why I continue to do business with lowes because it is always and issue. It is Lowes mistake but after spending over 1600. I have to wait for room on their truck. I told Patrick that my father may just return the mower and ask for his money back. Didn't seem to bother him. A very unhappy customer. .

Lowe’s - 2745 West Maple Street, Commerce Township, MI
Engineered Woodflooring - purchase of wood floor & Installation Service

I am not sure where to start with my disappointment with the entire experience but it has been very painful. This is a never ending experience, started with placing the order for wood flooring in the month of May and the saga continuous with the flooring not done yet. I have replacing my entire 1st floor space with bamboo engineering wood replacing oak & carpet. It has been a struggle to find out anything over the phone regarding the delivery of the product or about getting somebody over the phone. My product finally arrived/delivered after clearing a lot of confusion around delivery, cannot explain cuz that was a confusion with multiple interpretations. Anyway, the installers came and installed with additional wood floor and carpet re,oval request which was paid by me. Appreciated that they accomdated and I paid which was fair. The floor was left incomplete for lack of transitions, and weeks passed by with me not knowing what to order and unable to get hold of somebody at store. Everyone who had seen the floor has told us that it was not needed to have that many transitions all over the floor which sort of diminished the look. I am never one of those people to complain considering that it is always a human error with not bad intention and this has been my first official complaint at a store as my patience ran out not on people but on the organizational culture.I invested approx 13k into the project thinking that I will enjoy the floor for summer but everything went in vain. My only consolation was the product, I loved it. I thought getting Lowe’s do the installation would help with warranty/Service but looks like I am wrong.
I know my experience might not be common for other Lowe’s customers but the quality or culture of an
Organization should come out the best in situations of mistakes not when everything works out the way one expects.
Hoping this gets resolved soon.

I purchased a refrigerator on Memorial Day 2019, the product was in stock and it is July 4th, 2019 and I still have not received the merchandise.

My son is working on his Eagle Scout Project, and his project is rebuilding an Observation Deck at the local elementary school. I, myself have never built a deck in my life and didn't know the first thing about it, but a friend of mine said if I went to Lowes to the "Pro Desk" they could help him basically design the deck. I took him to where the deck is and we measured everything and took pictures and went to Lowes. I do not remember the mans name who was at the Pro Desk when we went, but my son explained to him that it was for and Eagle Scout Project and the school board needed an estimate before they would approve the project and that we had all the measurements and pictures. The guy said if we made him a exact list of what we needed he could get us a price but "the computers are to slow to design a deck". He told us we could go home and do it on the internet and bring the papers back and he would give us a price. We went home and tried to do it online, but when we would go to print it would say i had to enter my information, when i entered my info and clicked submit it would clear out all my info and tell me i needed to enter my info. at this point i called home depot to see what they could do, they guy told me to come down and he would fix us up. Went to home depot, the guy designed the deck had a list printed of exact materials he needed and a price, then he ran it through a program and it took acouple hundred off of the price, and informed us that when we were ready to pick everything up he would talk to the manager and give us a discount off of the couple hundered that was already takin off because its for an Eagle Scout Project We left home depot and went back to lowes with a detailed list of what was needed, back to the Pro Desk and they guy says "we will just match their price, and as far as the discount you have to talk to Karen the manager" so we went to find Karen, found Karen when my son (who is already nervous talking to all these people) is trying to explain everything to her to see if Lowes would give him a discount, she couldn't even take the time to look at him when he was talking, and when he was done her reply was "you have to write a letter to corporate and maybe they will do something for you". when we left Lowes he looked at me and said "that's pretty bad, we have been in this store 3 different times, spoke to 4 different people and not one of them would give me 5 minutes of their time, guess they don't want my money", and the bad part is i agree with him, every person he tried to talk to in that store was to busy to even look at him when he was talking let alone help him out with any of it. When we left the store i made up my mind that i will never step foot in a Lowes again, and when he orders all his supplies for his Eagle Scout Project they will be coming from Home Depot, im going to spend my money at a store who is willing to help people out, especially a kid doing a Eagle Scout Project. Thanks for you time, any questions i can be reached at Wr.mills79@gmail.com

Unable to obtain refund for generator which approved.

We purchased a LG refrigerator in Aug.2014 and a 5 year Extended Protection Plan. Since the purchase, we have had service visits 5-6 times to correct ice buildup behind the crisper drawers. Parts have been replaced and the problem continues. The unit is model LFX25991ST.ASTCNAQ. Serial no. 407KRBY02717. According to service technician on 7/12/18 "All updates have been applied to this unit over the last two years".

Another tech came today and because of the history of parts replacement, could not make any repairs other than to duplicate the previous.

It is time for Lowe's to step up and DO SOMETHING

I walked into Lowe's Nnanuet NY store to buy a over the range microwave. I waited 15 minutes for anyone to help me, went to customer service waited 15 more minutes. I walked out. I bought my microwave from Best Buy. When Florida get snow will I walk into that store again. I went early thinking they won't be busy 8:15 am. Then I called the store to complain and the Store Manager Lou Riccardi, I was not able to reach. The persons who pick up the phone put me through however after a few rings the line was disconnected.

Been in the store waiting to purchase a freezer. It’s over 45 minutes. Nobody in appliances. Asked for paging twice and they paged. Still nobody helping me. Should I go somewhere else

This is BOTH a complaint and a sincere compliment!

I live in Colorado Springs, CO and was back in Farmington Hills, MI as my older brother was in the final stages of Alzheimers. My brother's home needed some minor repairs, storm door, plumbing and electrical parts that were needed to make the repairs. On 6/2/19 at about 6:20 am I entered the store on Telegraph road. I am a loyal Lowe's customer as I appreciate Lowe's special acknowledgement of Veterans and I am part of this group. I am certainly familiar with our local store, but this store's layout was different and looked like the staff was in the process of rearranging the store and I knew I would need some help locating my needs. Initially, no one greeted me and when I asked the first person for some help in the electrical department, as I was looking for a ceiling fan speed switch, the response was "That's not my department" and walked off. I proceeded to the lighting department as memory said that the switch might be there, but I did not locate them. Needing a storm door part I went to the millwork desk to find an employee working at the computer. I had to interrupt him to get him to acknowledge me and it was clear that his work was more important and I was a mere irritation to his morning tasks. His initial response was that he could not help but reluctantly, after my request, looked up a part on his terminal which he determined was a special order and not in inventory. Well, my day was not going well until a young man, whose name is Brandon Blair, asked me if I needed help, to which I said yes. Brandon, and the phone like device he carried, helped me to find, not by telling me, but by taking me to every location where the items I needed were found. I thanked Brandon personally and wanted the store manager to know he had a very good employee that put the customer's needs first, but did not have the time at that moment.

My brother did pass and we did return home to Colorado Springs and this morning I contacted store #1604 and asked for the store manager. The operator inquired as to the reason for the call and I stated it was to compliment one of the employees. After a few minutes on hold I was connected to Customer Service and I asked again for the store manager. I was then informed that the manager would not arrive until 1:00 pm, so I then asked for the assistant manager. I was placed on hold and after a total time of 7 minutes on the phone, I hung up and chose this route to offer my thanks for the help that Brandon Blair provided. I trust that the store manager and Brandon will receive the compliment that is intended in this memo.

I continue to be a loyal Lowe's customer (store #2086) where the employees are quite a bit more proactive in engaging the customer.

Sincerely,

Oscar Hughes

I find it offensive when the checkout person finds it necessary to tell me to have a "blest day." They could thank me for my business or tell me to have a good day but when they find the need to bless me it is wrong. I called the store and spoke to a Jennifer and she didn't think there was anything wrong with it.

I have a john deere riding mower with less than 5 hrs on the unit ,it has BEEN IN THE SHOP 3 TIMES and recently just got it back and it ran for 20 mins and started shutting of again ,ive been told bad gas bad seat switch and bad hours timer I just want what I paid for ive looked at the model on line and everything points to the fuel shut off solenoid on the bottom of the carburetor but when I said something about the look elsewhere i'm fed up and need help

we ordered a new air-conditioner from lowes, it was put in within 24hours there were to floods of water leaking from the ceiling they came and fixed the problem. We learned that they ( Gordons) the air-conditioning company, did not put the heating system in a new box, they used the very old one . The old box is a mess it needs to be replaced, we wanted to know why? We were informed that cost more money and one has to request one and pay separately. No one told us this not even Jim who works for you. We want the new cover for the heater and we do not feel we should pay for it. I called and spoke to Jim from Lowes, he told me he would let me know the next day he has not called it has been over a week now, no call. Also we have not received any paper work so we can get the rebates on the air-conditioner. We are seriously thinking of telling Lowes to take it back and give the old one back to us and never doing business with your company again. I hope you will fix the problem. thank-you. Alice Pizzini Lowes, Moore, Oklahoma

My name and Celia Alcantara on the 10th of this week I bought a washer machine from the Lowes store in Fernandina, and next day two employees came to deliver the machine to my house and caused serious damages to my house. I sent emails with photos to manager Daniel Foster, I went to Lowes to talk to this manager but this guy was at lunch time, I talked to another employee and nobody from this company call me!
I am completely disappointed and waiting answers and repairs of damages in my house.

I started out about two months ago to buy and install flooring from your Lowes at Sumter South Carolina. The entire experience has been more than a total disaster. When I chose the floor ( Woodford Oak Vinyl Plank Smart Floor Ultra), I told the flooring representative Sheri that I needed this installed the week of june 10. This was over a month ago, I live in Ohio and was only supposed to be a our new condo in Somerton on Lake Marion for that week only. The installer I think they say Keller company ( not sure) said they can't install the floor until June 18 or 19. So I called the store manager and told her of the problem, she said that she would call the installer and see if she could resolve the issue and she would call me back. That was last week, June 1. SHE NEVER CALLED BACK. They called me either the 6th or 7th and said the materials would be delivered on June the 11th. The truck came placed all the flooring in my condo which I looked at and it was the WRONG FLOORING!!! Since then almost an hour has passed and I have been trying to get a hold of the manager at Lowe's in Sumter. First I spent almost 20 minutes before anyone answered the phone. This is not the first time I've called this Lowes and no answer even at customer service. After over 20 minures today on June a finally got to speak to one of the assistant managers. This is the worst experience I have ever had with Lowe's. I used to work for Lowes in Warren, Ohio and never remember that store having such bad overall service. Something needs to be done with Sumter Lowe's.

This is not a complaint, unfortunately I was very busy and as such unable to take your survey in time, so this is the only place I could tell you about the great and efficient service I received from your staff at the Piscataway / South Plainfield NJ Lowes.

My husband purchased a refrigerator online and did not realize he had to choose the special financing at the time of purchase (this is not to say that your website didn't tell him to do so, it just means he wasn't paying attention to the details). Once I received our statement, I inquired with your online chat as to how I would (or could) get the special financing, the online chat person explained I would need to go into my local store and have the situation taken care of there.

I went to the Piscataway / So. Plainfield Lowes on Friday 6/7 and was helped, but due to the nature of my "return / resale" I was unable to get my situation rectified partly because of my "involved" return and also too many other people waiting to return things (although your staff tried diligently for more than 40 minutes to try to fix my problem).

The following morning I went back again and I spoke to Tranchina and Matt. Wow!, what a team. Tranchina knew exactly what to do to take care of the very convoluted mess that was my "refund/resale", it took her 20 minutes and alot of moves on the computer, but SHE DID IT !!! Give this woman a raise, she knew every system and every move on your software to get it done. I would surmise Tranchina has been there for a number of years; speaking as a general manager of a restaurant, I have seen very few people handle the amount of multi-tasking she did that morning with such ease. This (multi-tasking) can only be accomplished when you have a good manager to back you up; several times, while I was waiting, I saw employees ask Tranchina for (or to do) things only for her to say "Matt is already on his way there or he just took care of that".
While I have always been met with a smile and a kind hello or "welcome to Lowes", my problem was met with such professionalism and expertise I had to take the time out to apprise you of these two exceptional employees. Congratulations, I hope you realize what you have in them and treat them as such.

Unfortunately this site does not allow you to delete all stars. I was approached by a dog that was out of control, it had on its head what looked like a muzzle but apparently was an apparatus that was meant to try and control the dog. the dog lunged at me, the woman holding the dog tried to control him/her but the dog only failed to touch me because I quickly backed up, unfortunately I backed up into a pole and hurt/ brused my tail bone. the woman did not apologies she just left, I was stunned. Then I went out to her and told her that the dog was not in control and she should not be bringing it in public places. She was Asian and spoke broken English so I did not catch everything she said, however specifically she said the dog was sweet. How was I to know what it was going to do? also it could have knocked me down or worse yet knock down an older person (it was a Doberman so that could have happened) the individual knocked down by a large dog could get a fracture one of the worst things that can happen to a person of advanced age. Then I returned to the store and the man she was with, came in and started yelling at me and tried to intimidate me, pointing two fingers inches away from my face/eyes. I am a strong senior female citizen, I refused to back down. I was not going to give him the satisfaction even if he hurt me, I was not going to let him do that to me! He was screaming in English (mainly) with a thick Asian accent, so I do not recall specifically what he was saying. I reported the incident to a nice stock man in the pesticides area, there was a nice woman who had witnessed most of the event and she confirmed everything I relayed. The stock man contacted the store manager who did nothing! I called later and talked to the manager who did not do anything further other than saying dogs are allowed in the store. WHY ARE DOGS AND DOG PEOPLE GIVEN PREFERENCE OVER THE REST OF US WHO MAY BE ALLERGIC, MAY HAVE BALANCE ISSUES OR MAY BE AFRAID OR MERELY JUST NOT LIKE DOGS!

Been with lowes for 15 years as a card holder I have always made my payments over the amount. I have just received a letter from them saying they are closing my account because of a credit check. They the bank will make up a report and then grade you on it based on there crazy bank world. This has me so upset that I will not shop at the big box stores any more. The have lost a customer for life good job. Support your local hardware store.

I went to return some items at my local Alpharetta store. I had a receipt for one of the items, but two of the items I had lost the receipt. This is the first incidence like this ever anywhere for me and I was humiliated and appalled. The cashier asked for my I.D. as usual, then refused to give me a store credit for the items that I did not have a receipt for. She told me that my I.D. was flagged due to too many returns. WTF!!! I buy a lot of stuff there as I have rental properties, a commercial building and I also do home renovations.
The other employee, who was helping her said "You have to call this 800 number". At which point I told her that I did not have to do anything. I could walk out and never come back.
There was a line, and I asked for the manager. He came after a long delay. He told me the same thing. I gave him my Lowe's loyalty card and told him he could put it anywhere he wanted and how far he wanted and that I would never shop at Lowes again. Home Depot is just down the street and there is a Home Depot on every corner where there is a Lowes.
I'm outraged at their refusal to give me a store credit. I had some other Items I was going to purchase there. The credit would have been less than $20 and I walked out and took my money to Home depot and spent over $100 there. This is bad customer service policy! Especially since I have a loyalty card. Lowes has lost my business although I have bought remodeling supplies there since they were in their original location with a lumber yard back in 1981. I was so sad when it closed and happy to see the new stores spring up now I'm hurt and disappointed. I will also not use any materials bought at Lowes by my subs on my remodeling jobs. They will need to show the receipt that they bought them elsewhere. Lowes disrespected me and sent me away now they can forget me. I'll never be back.

Some one in the Smyrna lows is telling people that washers start them self that is wrong they do not start themselves.

I purchased a Bosch dishwasher 2 years ago and Lowes installed it. The warranty on service is only a year; my dishwasher is not stable, but freeflowing in the area it sits; i had a professional from Bosch come and evaluatee it. They said it was not installed properly. But Lowe's wont help with this situation without charging me I'm sure; I've spent well over $10,000 at lowes with all my appliances; i am disgusted that Lowes won't fix it's improper installation of my dishwasher that cost me 1,000 at Lowes; I've had lowes install all my Samsung products; washer/dryer; Refridgerator;oven, microwave and more; this makes me very unhappy and i don't think i will be shopping Lowe's anymore

Ann Fountain
]

Drove one hour from ptown ma to Wareham ma for some supplies including a box of nail.. Once we got home the box of 100 nails had 25 which means i have to drive another 2 hours to purchase a full box and not finish the project till the next day

I purchased with installation a fence in April. The came May 30 to start the installation , it took three working days but they failed to return to complete the job. Was told they would be back the next day to finish and the gates wouldn't open. The gate has no latches on either gate and my dogs got out without me knowing. I contacted the fence coordinator Carley and left several messages but no response. Today is June 6 and someone called and stated that someone would be out today its after 5pm no show. I didn't think Lowes did business like this after receiving a full payment. NOT AGAIN

I purchased a $1199 Samsung Range at store 792 in North Scottsdale on 27 May 2019. At time of purchase I was promised a June 10 delivery and installation. Since I had heard nothing from Lowes and since June 10 is near, I called customer service this morning to determine status of the order (#69998625, P.O. #105834256). The Lowes service # I called was 1-800-445-6937 and I got nebulous info from the female service rep. After 10 minutes, she told me she would have to call the vendor and find out delivery status. She put me on hold for 35 timed minutes (by my computer) and I finally hung up and called the above # back and spoke with a supervisor and told him about the previous call. He got back to me in 4 minutes and told me the vendor would ship to Lowes in 6-9 days. He also apologized and indicated he would discuss appropriate customer service processes with the original service rep who put me on hold for 35 minutes. I believe the customer (in this case, me) should be compensated for the poor service proffered by Lowes as well as for the inconvenience and now late delivery of my purchase. In conclusion, I have decided that I should have bought the range from Home Depot or Best Buy!
Thank you, Lyman Smith

We contracted Lowe’s to replace a fence at residence 2218 Wallington Dr, Albany, GA 31721 around December 2017. We have had problems with the gate not opening properly to the latch not going smoothly in the hole to close the other side of the gate, my neighbor had his fence replaced last week, and it was discovered that the contractors that Lowe’s sent out did not do a good job making sure the fence could stand-alone, they leaned the end if the fence against the neighbors old fence for stability.

I need this rectified as soon as possible.
James T. Clark
Jtclark2@me.com
2293473113

June 4, 2019

Lowe’s
Attn: Robert A. Niblock, CEO
1000 Lowes Blvd.
Mooresville, North Carolina 28117

Re: COMPLAINT - JUDY CAROL ZORN vs. Lowe’s, 4330 East McCain Boulevard, North Little Rock, AR 72117
Installation Department

Mr. Niblock,

First, SEE ATTACHED PICTURES OF THE INSIDE / OUTSIDE VIEW OF WHERE THE FRENCH DOOR IS TO BE INSTALLED. I have other pictures of the rest of my rooms in my home but I was unable to attach them as there was not enough space. But I wanted you to see them so you can see that my house is not UNINHABITABLE!

I want to tell you a little bit about myself. My name is Judy Carol Zorn. I live at 425 Sierra Madre Drive, North Little, Rock, Arkansas 72118. My home phone is 501-753-2524 and my cell is 501-920-9154. My parents purchased this home and moved in September 28, 1958. My home was built in April 1958. It is a one story, single family ranch style home. I never got married or had any children. My Mom passed away 05/10/01 and my Dad passed away 09/10/06. Then my boyfriend who was staying with me and helping me take care of my Dad passed away in my living room on 11/11/08. I lost all three in about a seven year time period. Now they are all gone and I am totally alone since I have no immediate family or close friends everything is on me to keep myself, auto or home running. I work for the state of Arkansas Insurance Department / Risk Management where I have been employed for six years. But I have been with the state of Arkansas for 18 years. But my income from the state is very minimal to say the least. I live pay check to pay check and God forbid if I have something happen and all of my dominos (so to speak) start falling. I have to make do with what I have until I can do something different. When I get any additional money after paying my bills I spend it on my home and get things updated & repaired as needed.

All of my life since I started working in 1984 I have lived pay check to pay check. Back in September 2018 (I think it was) I started the process of refinancing my home to alleviate my credit card bills and lower my finance charge on my mortgage that my parents took out in 1993. In November 2018 I paid off all of my credit cards. One of which was Lowe’s. At that time I paid 1,507.44 to Lowe’s to pay off my account.

I have been a Lowe’s customer ever since this store opened way back when. Over the past years I have spent thousands of dollars at this store. I purchased my Whirlpool gas range ($888.81) & my Whirlpool refrigerator ($1,410) from that store a few years ago from Steven Jacobs who was my sales person. He is and was FANTASTIC! Then in May 2015 I purchased a set of French doors ($1,800 approximately) that goes from my kitchen onto my patio from Enrique Iglesias in millwork. He also is FANTASTIC! I will say that I just LOVE my French doors.

In 2016 I think it was I had a Pella storm door (approximately $500) installed by Lowe’s on the south side of my home where my carport was that is now my den. Then in 2017 or 2018 I purchased a beautiful Hunter ceiling fan (approximately $125) from Lowe’s. Now, this is just some of my more expensive purchases that I have made at Lowe’s over the years. Not to mention the small things that I purchase there frequently. For example, air filters, plants, potting soil, light bulbs, etc. Everything in my home just about is from Lowe’s.

Like I said I had my home refinanced last fall. With the remaining money after paying off all of my credit cards I am planning on using that money to do some updates to my home. I need / want a backsplash in my kitchen (as I have never had one) and what is there now is a faux back splash that I painted on. I need new kitchen counter tops, interior doors, floors and my .25 acre lot landscaped since it’s so hilly that I have to have it mowed and it costs me $100 every time my lawn man shows up. If it was landscaped the way I want it then I probably could maintain it myself or it would at least not cost me $100 all the time.

So, now to the real problem. In my carport / den there is / was an old sliding glass patio door. I can’t tell you how bad I hate those types of doors. That’s why I had Lowe’s install the French doors on my back patio. The one in my carport / den has not locked / unlocked properly in years. I thought this fall I would have it replaced and another set of French doors put on the front of my home.

On May 10, 2019 my lawn man (Quinton Jackson) called me as I was driving home from work and he said he had some bad news. He said he had accidentally broken the stationary part of my sliding glass patio door on the front of my home in my carport / den while he was weed-eating. I was not real happy to say the least. I got home and he had swept up most of the glass. I was just sick about this because like I said I was going to get the door replaced in the fall. But now the fall had apparently arrived a little sooner than I expected.

I started calling all the glass repair shops and they wanted up to $450 to replace that one sheet of glass. I was thinking to myself that would be stupid to pay that when in a few months I was going to order from Lowe’s my 2nd set of French doors. So, that night after my yard man left I had a friend and her boyfriend come over and he had cut a piece of plywood to fit and screwed it to the metal frame of my old sliding glass patio door. Which is not really safe in my neighborhood and plus there is about a ½” gap on the right side where he could not install screws because it would break the other part of the glass door. So, now my air conditioning is going outside and the hot air is coming in.

The next day on 05/11/19 I went to Lowe’s and told Enrique Iglesias that I wanted to go ahead and order those ¾ glass French doors now since my lawn man (Quinton Jackson) broke my sliding glass patio door. Enrique said I would have to pay $35 and they would send someone out to my home to do the measurements. I paid the $35 on 05/11/19. I did not hear from anyone at Lowe’s regarding the measurements for days. Then on 05/20/19 Robert Criswell showed up at 4:45 p.m. to measure my exterior area where I want these French doors installed at the top of my drive way. Since this fall I wanted to go ahead and get my interior doors replaced I told Robert to go ahead and measure all of my interior doors as well. That way I would not have to pay another $35 to have anyone come back out and measure again. So, he came in my home and measured all of my interior doors as well. Let me say that I had spent all day Saturday 5/18/19 and Sunday 05/19/19 cleaning my home as I always do on weekends and especially if I am having guests. I worked on my home from 7 a.m. to 6 p.m. both days. It was spotless in my book. I am OCD when it comes to everything being put up and in its place. I never have stuff scattered all over my home. My clothes are always hung up, shoes put up and dishes put up. I never have dirty dishes in my home.

On Wednesday 05/2219 I think it was a woman named Jillian from Lowe’s called and left me a message on my phone that Robert Criswell said that he could not install these doors on my home because my home is UNINHABITABLE! So, I immediately called her back to see what the heck she or he was talking about. Because I was furious to say the least! How dare anyone say that about my home? After I had spent 12 hours cleaning it the day before. I have had lots of people in my home (electricians, plumbers, friends, and a lady from Metro Appliances & More - about installing my backsplash & counters in my kitchen). And not one of them said anything about my home being UNINHABITABLE! Jillian said that she did not know and that is just what Robert had told her. Since I had his number because his wife Melissa Criswell had called me to set up the appointment I called her numerous times and left messages to see what was going on. But she did not call me back until Tuesday 05/28/19. I asked her what they meant by my home is UNINHABITABLE. She said that is not what they said and that Jillian misunderstood. And that they had not contacted me back because they had been on vacation for the Memorial holiday. Melissa told me that they didn’t know that Robert was so allergic to cats. And, that when he left my home he had to go have an allergy shot. I told her I was sorry but that was not really my problem. That since I was purchasing the door from Lowe’s I expected Lowe’s to install it. I told her for him to wear a mask. I would even give him one to wear. Plus, he would not be inside my home installing the door. It was to be installed outside because of it being an out swing door due to my floor’s configuration because it was a carport it has a 3” + drop and so the door would not open in. She said well they would have to talk to Robert’s doctor and see what he said. I said well, then if Robert can’t come in my home due to my dog and cats then he should not be doing that type of work. Because I know I am not the only person on the planet that has pets. I said well if he can’t do the job then get me someone else.

At this time I spoke to a Matt and he told me I could bring back my $35 receipt for installation measurements to the customer service counter and get a refund since they could not install my door. Or that they could refund my money to the credit card I used. I said ok then refund my credit card since you just are refusing to do my installation. Well, I never got the $35 refund.
So, I waited a few more days and no one contacted me. I then called Lowe’s back and spoke with Dennis. I told him how furious I was about all of this and that if Lowe’s did not install my doors that I was going to call Channel 7 and speak with Jason Pederson at 7 On Your Side. Because I have never been so humiliated, disgusted, frustrated (or any other adjective / adverb you want to use). When I told Dennis this his reply was don’t threaten me.” I said, “I am not threating you. I need Lowe’s to do their job.” Then I went to Lowe’s and had a discussion with Enrique and told him that since I was purchasing another French door from them AGAIN I expected them to install it and to find me someone else. He said a guy named Frank would be contacting me to come measure my door way AGAIN! Frank showed up at 9 a.m. Saturday 06/01/19. Because I knew he was coming I got up at 5 a.m. that day and started cleaning my “zoo” again. I vacuumed, mopped not only with Lysol & Mr. Clean but I re-mopped my entire home with bleach. Plus, I dusted and washed everything again. Now mind you I had done this same thing the first time when Robert came out and I spent 12 hours cleaning my home.

Well, when Frank came last Saturday 06/01/19 I did not let him in the rest of my home. I had my dog & cats in there and so I shut the old carport door. The only room he was in was my carport / den. He measured everything from the outside. He said he would have to see inside to see about the door jamb? So, I took him through my south door and I had just mopped the floors and they were still a little wet. The floor in my carport / den is currently just bare concrete. It looks like it has cancer on it because after my previous boyfriend who died and I took up the indoor / outdoor carpet that was there we stained the concrete. But it did not work so we went back and painted it. Now, that has been over ten years ago and it has all pretty much wore off. I would like to have some terra cotta Moroccan lantern tiles installed when I find a place that has them and can install them for me.

After Frank left on Saturday 06/01/19 I had errands to run. But while I was out Enrique called me and said that he had the measurements and I could come in and order my doors, finally! Now mind you this is 06/01/19 and my door was broken on 05/10/19. That is nearly three weeks I had been waiting. So, on 06/01/19 I paid Lowe’s approximately $2,200 for these French doors. Then yesterday I got another phone call from Enrique and he said that Frank needed $75 more for an up charge. I asked Enrique why and he said he didn’t really know. I said well call Frank and find out and call me back. A few minutes later Enrique called me back and said Frank said it was because my home stunk too badly. I am very hurt about this! Yes, I have a small little dog (Dachshund / Border collie) and 4 cats. But I know I am not the only person on the planet that has pets. I noticed on the work order when I was up there Saturday 06/01/19 and paid Enrique for my doors that Frank had written or someone had written up the side that they could not install any interior doors for me because my home was too bad due to the stink.

Enrique wanted me to come back up there last night and pay that $75. But I did not go because one all of this drama over these doors have made me very sick to my stomach. So, I did not go up there last night. But yesterday afternoon I called the 1-800 number listed on the Lowe’s corporate website and I spoke to a woman named Robin. I told her my situation and how humiliated and upset I am. Robin profusely apologized for how I have been being treated. She said she would have the store manager (James White) at this Lowe’s on McCain in North Little Rock call me today.

I am still waiting on his call. But I don’t feel I should have to pay any more money for them to install my doors. I have paid all I want to pay. My home is not and never has been UNINHABITABLE as they say it is. I do not have any mice, rats, roaches nothing. I am an EXPERT when it comes to decorating and knowing what goes with what and where. I watch HGTV 24/7/365 plus I read all types of articles on decorating. All of my wood furniture pieces for the most part are solid oak or birch. All of my bathroom floors and sinks are marble. My furniture is the best that I can afford right now. Just about everything in my home is new. So, how someone could say this about me and my home is unfathomable.

I feel that since I have been treated so badly and for no reason I want an apology from all of those installers and managers. Because this is all totally uncalled for.

Please contact me at your earliest convenience regarding this matter because I am a very displeased customer right now and I have always given Lowe’s a 15 on a scale of 1 – 10. But now, as far as the installation / manager employees they get a “0”. I will not be recommending Lowe’s to anyone until this matter is resolved.

Thank You,

Judy Carol Zorn
425 Sierra Madre Drive
North Little Rock, Arkansas 72118
501-753-2524 (home)
501-920-9154 (cell)
jczorn@live.com

I purchased PERGO MAX Handscraped Manor Hickory flooring Product number 636287 from Lowes. The flooring got a wet spill and it ruined my floor. I am very dissatisfied with this product. Is there any recourse to my problem. Can I expect Lowe's to stand by this product that they sold to me or am I just out in the cold? Please respond to my complaint asap. I am now having to replace this garbage. I will never again use PERGO brand products.

Ordered an item on 5/25 - checked delivery status using their system - says it will be delivered on June 1st - does not arrive. Check status on June 1st says its delivered. Clearly not. Call Lowes - told (2) things : DATE provided initially was a guess and that would be the date the product WOULD ship NOT arrive. I ask why then does it show DELIVERED in the system . I am told that is how LOWES works - when a delivery date passes - the system changes it to delivered. I am then told the date the item will ship is 6/3 Monday. Today is Tuesday, I check system for delivery status - still no product. SYSTEM now says - ORDER CANT BE FOUND. Seriously. So phone call # 2 - oh were sorry but we can't get ahold of the vendor and we don't know if it shipped or not. I ask why was my credit card charged on 5/30 - when I was told it was shipping yesterday and now your system doesn't show it in the system. No answer, other than we are sorry maam. I ask for supervisor - ask for expedite - his response - he doesn't have authority to do that. I ask for his supervisor - he says he is the only one that can manage this activity. but yet he doesn't have any authority. I ask for the order to be cancelled. He can't do that - because he doesn't know if it shipped. If it did ship, then I will have to receive it and then return to my closest store. I will NEVER EVER EVER EVER EVER order from Lowes or shop in their store again. I have ordered so many times from Home Depot - BIG ITEMS and no problems. STAY AWAY FROM LOWES!

I am a carrier for Oldcastle, one of the vendors that supply Lowes with garden and landscaping product. I have delivered into Lowes for years now and I follow all rules that Lowes has established for carriers. Today I tried to schedule in a truck. I called a day ahead of time during receiving hours. The load is on a flatbed per Lowes request. The receiving department did not answer the phone or page. I told customer service that I would call back. I do realize how busy they are. I called back at 3:45pm EST and was told that the receiving department was gone. I then asked to speak with a MOD, per Lowes instructions if we are unable to get a hold of receiving. It is now 6pm and I have yet to talk to one of the four managers on duty. I am on hold as I type this. I have literally been dealing with this for more than 3 hours now and still have not spoken to anyone. This truck is planning on delivering tomorrow, 6/5 in the afternoon. The load is due 6/6. The customer service lady, who has been trying to help me, asked if I could call back tomorrow and speak with receiving. She has been trying to get a manager to take my call. I am going to do this, but I will probably be told that trucks have to be scheduled in a day in advance, which is what I have been trying to do. I am sending this because there will probably be an issue tomorrow when I try and schedule the truck in and I would like for it to be on record that I did comply with all of Lowes regulations regarding delivery of product. Thank you

I purchased 60 bags of dark mulch on my Lowes credit card during the Memorial day sale to get the sale price of $2.00 a bag. I asked the cashier if I can purchase the mulch while it is on sale then have my son pick it up at a later date with his truck (I don't have a truck). She said yes so I bought 60 bags to pick up on a later date. Today 6/4/19 at 12:30 my son went to pick up the mulch with his truck. They said the cashier did not mark it to be picked up at a later date. I had to call the manager (Vanessa Walters) who approved the pickup for today. Ms. Walters told my son he would have to load the 60 bags of mulch into his truck him self. This is terrible customer service. I have never had to load heavy bags into my vehicle by myself. Home Depot across the street will load it for the customers as will the tractor supply store. You have plenty of employees working in this department they should have loaded up the truck with the front loader. This is terrible customer service. If I was there instead of my son I would not be able to due this with a sprained hand. They should tell the customers you have to load it yourself that way you have the option of buying elsewhere.
Suzanne Jacobs

Back last year July 2018 we had kitchen countertops installed. The countertops are great but I have issues with some other things like backsplash and soap dispenser coming loose. I went by the store today to see if I could get the person who finished the work to come back and fix the dispenser. The person I spoke with was looking up my information (so she said) and sent it over to the representative I had work with (Heather Knuidise) which would generate a work order for the repairs. After thinking about it I called the store. I was told the person (Heather) does not work there anymore and that department has now been elimated. The person I spoke to earlier in the store never made mention of that. I did speak to a manager but no resolution. Now if there is no department does that mean there is no warranty for repairs on workmanship? The store no. 1923.

I ordered a double vanity by Scott Living Durham 60in white oak w/ carrara marble top 4in backsplash, the delivery service called me and said that the order would be delivered Saturday from anytime between 8:30 am until 1:30 pm waited and no show. I received another call from the delivery service and said that the order would be from 8:30am to 5:00pm again no show and no explanation. I called customer service and customer service investigated and found out the order was never put on the truck I was told it would be delivered on Monday between 8:30am and 1:00pm again no show again no on truck. When will I receive my double vanity. I have missed two days from work waiting for this order and would like compensation for my time off.

order # 373260116 item# 922226 model# 1328VA-60-241-900 Scott Living Durham 60in white oak double sink w/carrara marble top

Thank you.

Jerry Whichard
4 Lester Ct
New Castle, DE 19720
302 261 6886 home - 215- 605-1082 cell

I purchased a dryer, service was excellent, the installers were professional and courteous, I was very impressed until an emergency flashlight was missing after they left that I had placed on a table in the basement when I had to replace a light bulb prior to their arriving. Although it was of small monetary value it ticked me off because I had tipped them well and I had to buy a new one. I don`t like to complain but this didn`t sit right with me.

Service. My wife and I went to lowes in Ocala, sw 90th, to pick up an order that I had made online, we arrived and the sales associate was NOT very friendly at all. She did NOT smile the whole time we were there. She acted as if she didn't want to be there, much less to wait on us. She did say Thank you as I left, but no smile. I'm not submitting the complaint to retrieve anything other than self satisfaction. I have to run now, but I will continue later.

Tom McCallum

We visited you store in North Attleboro MA on 5-24-19, in the garden center. We purchase about 175.00 and when the clerk was finished he said oh I cant print you a receipt, ran out of paper, do you really need a receipt? I said Yes, your store return policy that you do need a receipt in order to return an item. Another clerk came by said, DO you really need that receipt?. Again, I said Yes, so I made her look up the transaction. She finally she looked up the transaction and said "Okay go to Customer service and ask them for the receipt. SO I said really, I have to walk back into the store and go to customer service? Yes, she said cant help you here. So I has to walk to customer service and stand in line with 4 other people, which they had one person on the desk. Took a while, and finally got my receipt. I don't understand, isn't your policy for return that you need a receipt, so why do your employees really are shocked to hear that a person needs a receipt? Also why do I have to walk across the whole store and stand in another line just to get the copy of the receipt? Poor customer service

Regarding Lowes Store @ Metroplex in Conshohocken, PA 19428.

My son and I have decided to purchase our future garden and hardware needs at
Home Depot (less than a mile away) because of a recent experience at your store.
The experience was more in the way of a 'last straw' than a isolated incident;
we are not sensitive people and make allowances.

I watched with incredulity while my son had to wait at a checkout for the female
cashier to finish a social conversation with a male employee before she checked
his items out.

When the transaction was completed she promptly sat down and did not offer to
help bag the items. As a matter of fact her attitude as far as the customer was
concerned can best be described as sullen.

We have tolerated long lines at unmanned return departments, employees uninformed
of product description and of product locations; but, we will not tolerate outright ignorance.

Until this situation is rectified will take our business elsewhere albeit reluctantly
because we love the store.

I received a delivery and my door was damaged by the delivery drivers. After 8 calls to the store and 2 personal visits no action was taken by the store manager to fix my door.

I bought an electric range took it home unbox it it was a gas range i took it back and got the right one no one there seemed concerned about about the inconvenience it caused me

In your sales ad dated 5/23/19 - 5/29/19 you list a picnic table for $69.00. No where does it state that assembly is required nor does it state that there is a $10.00 fee for assembly. I visited your Culpeper, VA location on 5/26/19 wanting to purchase one of these and NONE of them were put together. When I entered the store and inquired about purchasing one I was told that it would be at least 3 days before I could get one already assembled and that there would be a $10.00 fee for doing so. I asked to speak to a manager concerning the fee that is not listed anywhere and was approached by a very arrogant, rude and down right ASS of a person who I don't believe was a manager at all but just someone they pawned me off on. I explained to him my concerns with having an assembled item listed for a certain fee and then trying to charge more money for putting it together. I was told that I was not the first one to bring this up during the sale, but that there was nothing he could do and even if they had one already assembled then there would still be a $10.00 fee added to it because they had assembled it, which is also not listed in your paper. I am a customer service rep for a very large company and we would NEVER allow one of our customers to leave feeling as though their business doesn't matter. We go by the motto that the customer is always right. I would rather eat a few dollars today than lose my customer's business in the future. There was also another family in line behind me who also agreed with my point of these fees not being printed and walked out with me, so this "manager" let $140.00 in sales go over $20.00....SMART! Now in the grand scheme of things I'm sure my little purchase doesn't mean anything to you, but my husband owns his own company and is not looking to spend anymore of his money at Lowes either. I hope that in the future you can train your employees to be more polite to your customers and you can learn to print more honest ads and not have hidden fees that make you lose more business.

On May 28,2018 I wanted to buy a 4x4x8 of wood and have it cut to a certain size. I called to the Lowes in La Quinta,California and I called customer service department and I asked them if they can cut a piece wood they said yes. I asked them if they can check with the lumber department before I go over to the store. After I bought the 4x4x8 wood I asked them to cut the wood and they said they cant cut the wood due to the machine being broke. I am very upset with the customer service I received. I asked to speak with a store manager and I explained the situation with my poor customer service I received.I would like to know what can Lowes do for me as a customer?

I purchased a brand new refrigerator on 3/2/19 Fulfillment # 85580 location 1190. ORDER # 369835895, invoice # 92245. On Thursday evening, 5/23/19, I noticed my freezer had defrosted and all of the ice melted and refroze. The Fridge was not cooling. I immediately called Whirlpool Customer Service and due to Memorial Day weekend, they could not get repair out to me until Tuesday, 5/28/19. I am being told that the Freezer Harness is defective and the defrost safety is malfunctioning... I called Lowes CS at 800 445-6937 and I am being told that there is nothing you can do about this! The repair man said the part in stock to replace is no where available and could be at least two weeks. I will be without a fridge/freezer for over 3 weeks, possibly longer. I am so disappointed in Lowe's and can't believe you will not replace this defective appliance that was just delivered less than 90 days ago! I want someone to make this right. Please call me at 813-629-9014.

Please see the pictures attached. I found a razor knife blade in the top soil as I was breaking up the clumps of dirt. I returned the blade and the soil bag to the store. No one seemed very concern. The response was " I hope you have a better rest of your day.

Dear Mr. Ellison,
I am writing to you today to share my experiences with your store and express my extreme displeasure. My intension is to keep this letter brief and on topic. Our family made a decision to renovate our home last year. Our modest 3-bedroom home was somewhat dated and in need of some work. After a long search and much thought, we chose Lowe’s for our renovation. We were impressed with the care and support we found in the early planning and decision-making stages. 5 months ago, we walked in, spoke with our PSA and wrote your organization a $36,000 check. This amount of money constituted the bulk of our savings as well as the equity in our home. We were told that it would take 4-6 weeks for the custom cabinets to be delivered and then a week to 10 days after that to complete.
On the day that the work was to begin, we were informed that our PSA, Jessica, was no longer with the company, and in fact the Job of PSA had been discontinued. From that point on we were directed to deal with Tammy, the “installation person”. Since that time, we have never spoken with her without having to call the store at least 3 times. We have been hung up on more times than I can count. When we have gotten her on the phone and the 2 times she has come to our home, she was disinterested, rude, and dismissive.
The Sub-contractor, Neil Carpenter, has been another disappointment. Just a few of the items that have happened include no plastic sheeting being hung to protect the rest of the house, paint and drywall mud in the bathtub, an entire wall of cabinets being installed several inches off so they could not be opened, and our house left in total disarray on a daily basis. This is far below the industry standard of practice. The week to ten days that he promised was more like 4 weeks, with a long 6-week gap in the middle. When these things were brought up to Tammy, I was informed that I was “nitpicking” and that I should have know it would take more time.
So, here we are 5 months into a renovation of our kitchen, living room, and dining room and still no end in sight. For 4 months we ordered take out, ate microwave meals, or sandwiches. Our Son has found nails, tools, and chemicals more than once, and our garage was used to store things and was unusable to us. Our deepfreeze was unplugged by your workers and left for weeks. Luckily it was bitterly cold here. Our bathtub has been used as a utility sink, and the communication from your employees has been next to non-existent. Any time we have asked for time lines or dates of work, we have been told “Sometime next week”.
2 events finally pushed me to write this letter. The new dishwasher we purchased did not work on installation. Tammy was called and told me she would have to send a warranty service call in and would get back to me. She did not. We went in to the store and talked with another person who was able to get the new dishwasher switched out immediately and, in the process, informed us that Neil no longer works for Lowe’s due to poor work, but was allowed to finish our project. So, we are now depending on a former employee to care and respect our home.
Secondly, When Marie and Tammy came to do our final walk through, I was asked to sign off on the finished product even though there is a list of things that are not complete. I was again told that I was nitpicking, and not answered when I asked about a promised refund on cabinets damaged by Neil. Marie told me that she would get right on the list and have Neil back to my house immediately. Today, 8 days later, I got ahold of Neil and was again told, “he would be around to finish sometime next week.”
This is an unacceptable way to treat a customer, particularly one who spent such a large amount of money with your organization. I am disappointed and dismayed that this is has colored how I feel about my new kitchen and that my excitement and flexibility were exploited by your people. We went out of our way to be understanding. My Husband and I work very hard and realize that things happen and there are delays. This whole experience, however, has been far more than life getting in the way or simple miscommunications. This was one of the saddest displays of poor service imaginable.

Angrily,

Katherine & Bryan Sullivan

Lowe's disrespects American flag this Memorial Day Holiday. The Lowe's on 1700 Blanding Blvd, Middleburg FL , Store 2970 has on display, just inside the main entrance, a picnic table (one of your $ 69 specials, painted as an American Flag. The flag covers the table and 2 side benches. It is a disgrace. The American Flag should never be sat on or have food served on it. Check with the Flag Code.
Early last week I protested to the customer service lady but to no avail. I stopped several times throughout this week to talk with the real store manager, Clint Nelson, but he was never there, or didn't want to talk about it. This morning while I was there I spoke with a supposed to be manager and she said it didn't bother her. I asked if she was from a military family..she said no. My niece placed it on Facebook. Unfortunately this store is too wrapped up in making money this Memorial Day weekend, they will do anything for a buck. So maybe corporate can do something about this. Besides myself there are a lot of retired military here.
If you can't do anything about this maybe the local TV stations can. They are always looking for stories involving large companies disrespecting the
American flag for profit. "Lowe's disrespects American Flag this Memorial Day holiday should title their story.

Mr. Niblock:

I am not a happy customer, thumbs down to your corporation!! First let me tell you I have had several storm doors ordered from Lowes. Two from the store in New Carrollton – one of which was delivered to and installed in my Mom’s home in Ohio with no supervision from me – I was here in Maryland at time. That’s the good news; the bad news is that the customer service is slipping badly in this store; you need to send someone to figure out what’s going on.

In a nutshell: I ordered a door on May 15th. Paid $35 to have the door measured and was told it would happen in 48 hours and I would hear back from the store in about 4 additional days to come in and pay for the actual door. I waited an entire week.

On May 24th I tried to call the store four times without anyone picking up the phone!!!!!! So I called the Customer Care 800 number and voiced my complaint about the lack of attention to my order and not being able to contact anyone. She asked if I would go on hold so she could contact the store; came back on the line and told me she had called 7 times with no answer! She apologized and told me she would contact “senior management” and someone would get back to me within 24 hours. 24 hours came and went and no one called so I called Customer Care back again and told them I was done unless someone called me back by 10 a.m. the next day (May 24th). Did not receive a call back. Surprise. So I called my bank, reversed the $35 charge and called Customer Care a third time and told them to cancel the order and informed them I had reversed the charge. She said she was sorry. It had been 48 hours since I voiced my complaint to Customer Care. If I had this much trouble just getting the door measured, I had no confidence that a door would be delivered and installed in a timely manner – meaning before the snow came in January. I’m serious. I know it’s only May but given my experience…

THIS MORNING (May 25th – Saturday – a full 10 days after placing the order), l received a call from Coffers Construction offering to come measure the door. I told her the contract had been cancelled. She claimed she wasn’t told.

This is even more laughable because in the Detailed Expectation Sheet under the “Why Lowe’s for Installation” it states “We’ll keep in contact throughout your installation experience.” I’d be interested to hear your defense of that statement.

For the record, I have now ordered my storm door from Home Depot. They’ll be here Tuesday to measure the door. They would have been here Monday but it’s a Federal holiday.

In addition, I visit this Lowes frequently this time of year to buy mulch, top soil, lovely plants, etc. I usually take a member of my family because at 82, I can no longer lift heavy bags of mulch or what have you. One day no one was home and I needed top soil so I went and was able to tip the 4 bags onto the flat bed with no problem. (No one was around to assist me.) Asked at the counter if someone would help put it in the car. She called for help over the speaker system. Waited at least 15 minutes and no one came. Finally a lady came by and asked I needed help – NOT A LOWE’S EMPLOYEE, A CUSTOMER. I told her yes but that help was supposed to be coming. She told me “honey, neither of us will live long enough for someone to come out to help. I was here a half hour last week and no one came so I did it myself.” She then proceeded to lift those bags into my car. I felt awful – poor lady – she was considerably younger than me and told me she was a “farm girl” but she shouldn’t have had to do that. I thanked her profusely and decided not to go back to Lowes’s if I was buying something I needed help with.

I’m wasting all your time telling you this because this store needs help. Literally. Either the manager needs to be retrained or replaced or you need to hire more help. Retail 101 – someone should answer the phone by the 3rd ring (if only to put you on hold); Management 101—someone should call back immediately when a complaint is voiced. Will I go back to Lowe’s. I don’t’ think so. Home Depot is a little further from my home but seems to be less aggravating, When I went to get the storm door, I noticed 2 instances where employees were dragging flat beds filled with mulch to someone’s car. It was a weekday around 11 a.m. They seem to have it all together Maybe you should contact them and ask for pointers. Since they are able to hire help I can only surmise that you guys just don’t care.

A very disappointed EX-Lowe's Customer,

Dianna Sakacs

To whoever reads this:
You advertise Comfort-Bilt storm windows, Single-Glazed Aluminum White Window, Model C 2033255, Item# 7744 32x55 for $54.00 and 32x39, Model C 2033239, Item # 7492 at $48.00. I need 14 of the 32x55, for a total before tax of $756.00 and 2 of the 32x39 for a total of $96.00 before tax. When I called my Lowes here in Conyers, they said that they are not available; nor would they ever be. Why do you advertise something on your web page that can't be bought?
I'm on SSI and get $791.00 a month. Your folks told me, basically, too bad we are out and are not getting anymore.
This smacks of "bait and switch" tactics. They are more than glad to sell me windows at $80.00 and up.
As you can tell, I'm not happy at all about this situation. I buy all of my Home Improvement needs from your company. Granted, I'm not a "big dog" as far as your other accounts but I have been loyal to you since you opened this unit.
I would hope that accounts for something in your corporate eyes.
Yours,
S. Kurt Jocoy
788 Greenwood Trail SE
Conyers, Ga.
30094-4548
E-Mail: kjocoy@yahoo.com

Had a flooring installation project thru' Lowe's (Hampstead, NC) with excellent in-store assistance. Purchased and picked up tile for the project, and set up an installation thru' Lowe's Serve Pro (contractor I presume). Paid for measurement of the space which was professionally done in short order. Worked with in-store reps & paid for estimated installation. Next came a review of the install which called for additional materials to be purchased & delivered. From there it was passed on to the Serve Pro people who subsequently contacted me.
Once Serve Pro had "the ball" it became a delay, delay and lie game - "I'll call you back this afternoon to schedule the install" lapsed into nothing for days. I asked if the installer could at least visit the site before the installer appeared with men & materials. I got a call from some lad who said he would be here Memorial Day to look over the install - OK.
Today, a call from some clerk about starting installation over the weekend - Saturday & Sunday (do contractors do that??) - to which I grudgingly agreed. I made the mistake of telling her that someone from Serve Pro was stopping by Memorial Day(Monday) for I could only guess to look at the job-site. She said nobody from Serve Pro did this, I was mistaken and it must have been another company. So I gave her the lads phone number.
Well, yes, it was Travis from Serve Pro, and since he was coming on Monday (Memorial Day) the install would start at 8 AM on Tuesday.
I commented that Travis was gumming-up the works, holding up the install. She got upset about this (boyfriend?), and lied to me that he wasn't delaying the install. I assured her he was, since she now wanted to start the install on Tuesday, not on Saturday as she had initially said. She doubled-down and continued lying about the delay. I got irritated by her insistence that it wasn't a delay (Duh!) ... with her finally deciding that they wouldn't do the install.
I know it wasn't a big job & we're just "small potatoes" to you, but the aggravation and delay in having to deal with this petty snowflake certainly un-did all the positive work accomplished by your in-store sales people. If you're going to allow your contractors to hire thin-skinned high-school dropouts to deal with the public, expect to lose business. For me, it's just an inconvenience and leaves a bad taste in my mouth - for you it is lost revenue and a kick in the teeth to all the good people who represent you in the store - they did a great job, it was your contractor who dropped the ball.
If I didn't like the tile we bought you'd get everything back and I'd just go to flooring shops in Jacksonville.
I'm not sure I want to waste my time further with you because of the bad experience with your contractor, Serv/ice Pro.

I was recently at your Lowes in Queensbury, NY. I needed help in the plumbing department, which was something simple, but I couldn’t locate it. I spent more than half of an hour waiting for help and finally a man from the electric department. Another man near me had the same issue. It took two intercom calls and 4 pushes on the help button to finally get the wrong person.
It’s my understanding in checking with another Lowes that managers are paid better if they can cut down on the employees hours. My opinion is that you need to have better service and forget this policy before you lose a lot of business.
I have always liked Lowes better than Home Depot, but I’m not so sure now.
Sincerely,
David Atkinson