Lowes Complaints Continued... (Page 8)

appliance repair is ridiculous. Too many parties are involved in setting up an appointment that then gets changes and still NO ONE shows up or even offers a courtesy call! The telephone complaint line leaves you on hold forever before anyone answers .

Scheduled to repair faulty dryer which was originally scheduled was for tomorrow, was informed by Lake appliance repair company, could not honor time, was told by phone it would be the 21st, 8 days from today, and now this 2nd email from you, which is now March 27th to get our dryer repaired!. There was and continues to be clearly erroneous information provided by Lowe's, asked for supervisor, was referred to Samsung, spoke with them,, who earliest was Monday March 19th. In either case, suffice to say, this is completely unacceptable in a busy household, and reflects poorly on both Lowe's and Samsung. Based on this experience, I am unlikely to shop at Lowe' s in the future or purchase a Samsung product anywhere and anytime again. I will be in contact with the BBB next. I do not blame Lowes or Samsung for the mechanical failure of the item which is under warranty, but both companies poor customer service and complete disregard, and might I add incompetence for and in assisting your customers, is quite evident here.

Lowe's Repair Scheduled Notification / DAVID COSSU / 1-23599922757
Appointment Information
Date 3/14/2018
Time slot 12:00 PM - 04:00 PM
Service Provider Information
Business name WFCC - LAKE APPLIANCE REPAIR
Phone number (916) 985-3426
Product Information
Brand SAMSUNG
Type Electric Dryers
Model number DV45H7000EW

Hello, my name is Jody Novak and I am writing you to bring some safety concerns to your attention. I am an advocate for bulling in the work place and I am a mandatory reported. In the Helena office a new manager has recently been hired I only know her first name not her last. Her name is betsy. I got two issues I want to bring to your attention. first issue: bullying co-workers
I want to report her to the head office and reported her in our local store.
She is being unprofessional with the co-workers she works with. she yells and screams at them she does not ask co-workers to do things rather demands in a very unprofessional manner. She targets a multiple variety of co-workers and bullies them to get done what she wants. (concerning a specific employee here are some detailed examples: the employee was bringing up pellets to the front of the store and was yell at by betsy to not be bring anymore to the front of the store. *note: the employee knows his job and has worked for the company for 10 years and has done this specific job daily with no issues until she was hired*
another example this specific employee was going on break when she approached him and demanded him to go take returns to their proper stations. instead of letting him take his break as he was already in the break room. Betsy is pushing co-workers above their limit and causing retaliation.
I personally have witnessed and observed her behavior toward the coworkers in the work place and as a professional advocate and reporter I want you to know this is not a good situation for anyone.
issue two: not following labor laws
Betsy oversees making out employee’s schedules and it has been brought to my attention by many different employees that she is scheduling them to close the store and open the next day. An example an employee mention to me that he must work from 7am - 11pm and had to be to work at 6am the next morning. due to safety precautions and the labor laws there is to be 8 hours between shifts in this type of industry. Which shows you that this manager Betsy is not following rules and regulation concerning both federal and state regulations.
I wanted to bring this to your attention and ask that action be taken in this matter asap. I would appreciate it. If you have any questions or concerns please contact me. thank you for your time.

To Whom it may Concern:

In 2014, I had Lowe’s come to my house at 4952 Buck Tail Lane in Paso Robles California in order to give me a quote on fencing. Mellissa came out and took measurements of all that was required. I also stated I had two large dogs that would need to be protected and the fencing strong enough. I received the quote, which was fair. Mellissa said it was a three to four day job. Great. That was the timeline that I needed. KC Construction was the sub -contractor and the job when they thought it was complete was over a month. I complained to Lowe’s about this length of time and the contractor showed up when a complaint was made. I have a gate put together with six foot panels. They left without placing cane bolts in either side of gate. Gate was held together by gate latch (only). KC Construction felt the job was complete. I complained, they came back to put in (1) cane bolt, NOT TWO! I complained and Lowe’s office called yet nothing after that was done.
I put in a second cane bolt because of lack of anything from Lowe’s to satisfy the issue. I have attached photo’s of the straight crap job Lowe’s did. Today, my dog ran through the gate because there was no wood inserted within plastic fence post to hold screws in.

All, I am beyond disgusted. I want this job fixed.

John Ghenes (COL, Retired)
8314442930

On October 21, 2017 we signed a contract with Lowes in Dickson City, PA for new runs and vinyl flooring. The order was in excess of $6000, which we paid for IN CASH, FULL PAYMENT. We were not in a hurry for the installation, however, it has been over four months now with nary a call from Lowes, except for the frequent calls I made to follow up. I just got off the phone with a representative, having been on hold for 25 minutes, who told me all of the materials were not in, and would not be in until February 19 (I assume, 2018). This has been going on for months now. I could have been getting interest on my $6000, which was a withdraw from my 401k.

I don't want to go through the exercise of selecting my flooring again, which is the only reason I'm putting up with this.

Please respond. I'm almost at the point of consulting a lawyer.

Ordered vinyl planks to be installed, store had 33 on hand, they couldn’t find them and did nothing for over 6 days until I complained. Now delivery is screwed up. Do not use them!!!!!

About one week ago, at the Coeur D'Alene, Idaho Lowes, I was in the tool dept., and saw 2 boxes of stainless steel nails on the clearance rack with no price. I brought them to the customer service to get the clearance price. They looked it up, and gave me the full retail price. Again, I stated that it was on the clearance rack for some time, and it should be a reduced price. The woman called a short older man to customer service to solve the mystery. This fella gave me the full retail price, with the idiotic explanation that sometimes when an item is discontinued --- this is how they get rid of it?
Before I could respond, the customer service lady told him bluntly that his explanation made absolutely no sense. She took the words right out of my mouth. He then discounted about $10 off of the $62 price. I said no thanks and left in disgust.
About a week later, I walked in the store (last night) and right in front of the entrance is a rolling clearance cart. I grabbed a box of double spring door hinges that had a full size price sticker with a proper description of the item and a bar code. The price was $17.64 Per Case. I brought the box up to purchase and was told that the price is per hinge, not per case. I showed the huge price sticker that stated otherwise and objected. She then called for the same old guy, and I got the same old runaround. She called a manager named "Tyler" on the phone, and it was relayed to me that the price is actually $28 per hinge! He did not even bother to come up front, or even listen to the customer service lady try to explain what was happening. I told the customer service gal that I would be contacting someone about all this deception and unnecessary frustration. She told me that she would hold the product for me at customer service, and I left.
I returned this evening to discover that it was not put aside as she stated. In fact, it was right back on the clearance cart with a black magic marker line across the "Per Case" on the price sticker. Also, plastered on the side of this clearance cart in huge letters is "75% off the lowest price marked on this cart only". I grabbed a bunch of items, made my way to the register, only to discover that once again, I was decieved. I was told that the 75% only applied to certain items on the cart !
At this point, I was so discusted that I just gave up and left. That's 3 times in a row that my intelligence was rudely insulted, and I do not even believe that this level of deception is even legal. While I do not believe that this garbage was intentional, at some point I would have expected someone to make right on it at the very least. Instead, I recieved no apologies, and only a thorough demonstration of just how much these people do not even care. I have been a loyal customer for over 20 years, and it is a shame to see Lowes sink to this level.

Sincerely; James Pappas (208) 699-2801
This experience was at the CoeurD'Alene, Idaho Lowes.

When to Lowe's at the vacaville California needed some supply to fix Windows. When to the cashier to ring Up my supply I am retired air force veteran told the cashier that,but she informed me that now I had to have a 244 form and I had to go to the information desk to get it Ok I was not aware of this and the middle of my purchase of $146. Worth of items and made me fill like I had to make my purchase without my discount I felt cheated and made me feel like I was trying to steal something this made me mad ,so I went to returns and go my money back,I talked to the manager and told him what happen and he apologized ,it would not been so bad if we vet know of this instead of finding out to late I feel embarrassed there was a note of this at the register but that to late ,no note in the entrances how a vet suppose to know? From now on I will shop at home depot I post this on Facebook to let other know what going on a Lowe's.

I have a contract for roof replacement, at the Zephyrhills, Fl. store which I paid for on 12-18-2017. I was told at that time that it would be about three weeks before I could get the work done. After four weeks of not hearing from them I called and was told that it was a week out, I called again yesterday and was told they would check into it and call me back. I'm still waiting on that call.

Worst customer service experience ever sent unqualified technician to install a dishwasher Spent almost $1000 to buy and have a dishwasher installed but the technician couldn’t do it so canced the order l will never shop Lowe’s again

Dear Sir / Madam

On November 10th, 2017 , I called Lowes to have my AC replaced. I got an appointment on 11/14/2017 with Lowes Representative to come to my home, and to give me his offer, his name is Scott Dail.

On 11/14/2017 at 1800, He came home along with Tran rep. Told me there is a 400 Lowes rebate on the deal to sign the contract, and I asked him what I need to do to submit for the rebate, he said, " I will do it myself, and you do not need to do anything, and it will take 6-8 weeks to be received". As a result I made the deal. On 11/24/2017, The AC was placed and has no issues since then.

On January 10th 2018, I called Scott Dail on his phone , left a message inquiring about the status of the rebate. He called me back informing me that, the rebate has been submitted and in the process and to give it couple weeks to received it.

I called him back on 01/23/2018 to check the status on his both numbers he provided me. They are 210-428-9278, and 210-764-8052. The first number mentioned has call restriction, and the second one is been disconnected. Thus I could not talk to him, So I texted him on the first number, and has no respond.

SO, I called customer service on 01/23/2018 talked to Reynold D. and he notified me that, he submitted a claim, provided me with the claim number as 1-19088630535, and will expect a call back in regarding that matter. And until today 01/26/2018, I have not received a call yet.

So, I called customer service again today 01/26/2018 at 0945 to ask about the status, talked to Rebecca W. she put me on hold for a while, then she notified me that, She reached the Manager on Duty for the location the purchase had been made from, and he will look into it and will call me today, and he has not called me.

At the end, I am very frustrated and disappointed because I chose Lowes with higher in price at least $1500 than other company, just because the Lowes's reputation, but what I am experiencing now is not Lowes, and if I have to escalate this issue to the court to get my money, I defiantly will. Just to be clear, what Scott Brian did, is win-win scam case, and unfortunately, I trusted him because he came under the name of Lowes.

I am looking forward to hear from you

Regards
Ehab Tawadrous
Phone number 210-931-3032
email; ehab.tawadrous@yahoo.com

Today, 22 Jan 2018 I shopped at the Killeen Texas Lowes Blvd location for over the 100th time. When I showed my Retired Military ID Card I was told that until I apply for the 10% discount online I will not get the discount...So I guess our ID Card that we fought and defended this country for is no longer good enough for your Stores? I know its pretty easy to fill out the online request but that's not the complaint here... Your a profit company and I know that you are aware that every time a active duty or retired service member shops and is denied the discount you KNOW that's one of most likely Thousands of times at least that Full price was paid... IS IT THAT you hope for profit sake that most will just pay and not bother? How many Hundreds of Thousands of dollars are made by your company by denying the discount at check out until we sign up online, or better yet just don't bother? Why cant your policy be to go ahead and sign us up on the spot? Most that are told about this new change (Like me and Thousands others) were not aware of this change need the product and just pay,,, even if its just one time until we do sign up. Telling us at the check out and then denying the discount is not good business. You say you Support our Nations Military? Then stop doing everything you can to continue the discount while trying to say WE SUPPORT OUR MILITARY.. I would never tell your family and friends on a battlefield,, sorry until you sign up online for our protection I just cant defend your country and Life....

I used to LOVE Lowe's. I wouldn't shop anywhere else for my home repair supplies. Now I can't think of too many reasons to go back for ANY of my big stuff!! I bought a storm door for a rental home on 12-8-2017. The guy was sent out to measure and, low and behold, came to my address instead of the one listed on the invoice. I had to wait another week for him to measure the door at the correct house. I was told that the door would be in the store within 1-2 weeks. After 3 weeks I called to find out the status because I never received a call from the installation people. They said that they checked with the store I used to shop at (Wilmington Pike in Bellbrook, OH) and the door wasn't in. I waited until after the holidays and on 1-8-2018 I called the store to find out when the door was expected. It had been sitting at the store since 12-23-2017. I was scheduled for installation on 1-14-2018 between 9-11 but that was canceled because there was a call for bad weather (which didn't start until 4:00 in the afternoon). My reschedule date was 1-18-2018 between 2:00-4:00. I took off work early to be there because no one else could. I sat in the driveway for over 1/2 an hour before heading home (just down the street, thank God). Over the next hour and a half I went down 2 more times and no one had shown up. At 3:50 I called the Lowe's installation number and spoke with a very nice gentleman (Jonathan). He checked for me and said that the installation company would try to reach the installer assigned to this area and that he would call me. I heard from the installer at 4:25 and he said that he'd had a flat tire this morning and was running behind. Maybe a phone call so I didn't have to take off work?! He was offended that I couldn't give him sympathy for a flat tire and that it was his first day. I find it bad policy to not call when you're not on time for an appointment!! This whole situation was terrible!!! I'm glad it happened with a storm door and not the flooring job I'm getting ready to do!!! I know where I won't be going for large purchases and jobs anymore. Sorry but I can't afford to spend this kind of time and money when the service is poor.

I just posted the following on Facebook and someone suggested that I let Lowes Corporate know about this situation.
"Just wanted to let our Facebook friends to NEVER ORDER windows from LOWES.
August 30 we placed an order with Lowes to have 15 windows to be replaced. The windows came in at the end of October and were delivered to us on Nov. 2nd. The 2 installers came on Sat., Nov 4 and installed 10 of the windows. It turned out that the large pane for the living room window was broken. The garden window was also broken and the bathroom window opened the wrong way. After over 25 phone calls to the installers, the Project Manager and the Project Coordinator the windows still have not been installed. And to top it off our old windows that were replaced are still sitting on our front lawn. When I've call the Project Coordinator or the installers they tell me that they will check on the order and get back to me. Well, that has never happened.
We did get a call on Mon., Jan.8 and she told me that the windows were in. We set up a tentative installation date of Jan. 12, but the installers would call to confirm the date. Well guess what, it is now January 17th and we haven't heard one word from them. They are the worst company that we have ever done business with. So please DO NOT order any type of home improvements from Lowes."
I think that this is just so horrible and some type of restitution should be involved. I WAS going to order a new window for our downstairs living room and that kitchen. I think that replacing these two windows is little compensation for all the mistreatment we have been through by your company. We had to go through the holidays with the old windows on our front lawn, were promised phone calls and am STILL waiting for an installation date. Our Project Coordinator (Victoria Jones) was very difficult to reach and didn't return our calls. Our Project Manager ((Eric Glantz) didn't return my phone calls. I want this problem resolved as soon as possible.

contracted with Lowes to do a flooring installation. Once they got my payment in full, things went south. I have had to call Cristina Greene to get an estimate on several occasions. Once she finally gave me an estimate, she set up delivery of materials. She then told me to contact Legacy Flooring who was doing the install to be put on the installation schedule. Well after 2 days of going backwards and forwards with Legacy, I was finally put on schedule for this coming Tuesday December 19, 2017. Spoke to Johnathan @ Lowes offices who helped to get that done. Still have not heard from Cristina Greene on when the rest of my materials would be delivered to my home. Have been calling since Wednesday and today is Saturday to no avail. No one is answering the phone in flooring, nor has Cristina gotten back with me as she said she would on delivery of my shoe moldings. Piss poor customer service. Lowes is my favorite store (or was), until I encountered this. I will never deal with them on installation or prepayment of anything ever again. Took them no time whatsoever to charge my credit card, but when am I going to get service? Worst customer service of my life.

on Nov.18th, I ordered a refrigerator at your store in Loganville, GA. Told it would be delivered on Dec. 14th. Called on 14th to find out it was placed on back order until January. Received a call the evening of the 14th from the delivery department, informing me my refrigerator would be delivered on the following day sometime 2-4pm. As a result, I took a day off from work, emptied my old fridge, and waited for the delivery person. At 3:30 I called the delivery company and was informed that my order was not going to be delivered. I called the Loganville store and spoke with the store manager. He informed me that someone made a mistake on the delivery schedule and I just had to wait until January to get the refrigerator that I ordered in November. The only solution the store manager offered was a loaner fridge, which would involve me taking another day out of my schedule for a loaner fridge in addition to taking another day off for the replacement fridge. It seemed as if the store manager was out of touch with reality. As a result of Lowe's negligence, I lost a day of pay. Also, I purchased this item on my Lowe's account. I am paying interest on something that might arrive 2 months late, if at all.

zero stars..will NEVER shop there again! I arranged purchase and delivery of a washer/dryer and applied for a credit card solely to have 6 months same as cash..was directed to customer service to complete my purchase. It took a half hour of my time in appliances. But I was at customer service 2 hours. The order had not processed completely. All I had was a flimsey small paper receipt that I could have easily dropped showing I had 6k credit which I never requested. I had asked to lower the limit in appliances but he said customer service would have to do it.So they couldnt contact the man who had helped me in appliances..he was in stock room pulling items for other customers. I would say at best 10 employees were in store including cashiers. I couldn't leave with my credit in the air..and purchase in the sir. I couldnt even simply cancel the sale. Finally they had the sense to simply re-ring up all items and give another delivery date. They didnt know how to lower my credit limit and today upon calling to cancel my credit found that instead they had increased it to $13000.00 with me buying a home in just a few days wreaking havock to my credit! Then upon calling today after it taking 1 hour to wait in line to cancel my order yesterday..I was given a run around by your neverending automated phone responses. Then upon getting a human with poor english and upon telling her I wanted proof that my account was closed via email. She asked for my email which I gave and "then" was told the ptoof could only be mailed and she needed my address..I had to "prove" my address. I have a mailing and a physical. She almost hungbup on me for giving my po box first. Then I wanted to file a complaint and was directed to a complete automated system. NEVER AGAIN..AS LONG AS I LIVE!!!!!

We scheduled to have a deck built. The credit card information was incorrect. The wrong color was ordered. We were placed at end of line for installs once the correct color materials came in. The installer did not show and has been fired from contracting because he did not show for other jobs as well. A new installer was found. Install date is Dec4 - purchase was Aug 4 ! Materials were missing day of install. Installer did not have plans for deck. Additional pieces had to be ordered at Day 2 and then they ran out of materials on Day 3. Install completed on Dec 12. We spent over 6k for composite for the look and care and there are exposed areas from where the composite was cut to fit ! It looks horrible. Lincoln Logs look better. Through out this entire time customer service has been less than satisfactory - excuses, no follow up from the store level as well as the project manager side. I have additional details and I NEED and WANT to have my side heard and I need to know my options to have this fixed. I am tired of the lies. I am tired of not being treated like I don't matter. I have spent a lot of money in LOWES over the years and especially in the past 8 months and it may stop here. I am unable to reach a manager at the Dirksen Store in Springfield IL. I am unable to reach the General Manager at the Bloomington IL store. I am unable to reach the supervisor at the project center in Indiana. There are too many details to place in this limited format ! I need someone to contact me.

I ordered a fridge on Nov 24 was told it would be here on Dec 2 between 9 and 11. I called the store did not have it in stock. But, did not tell me. I talked to louis from the newburgh ny store. He said they would pull one from the Kingston store and it would be here by 2. at 3 I called the trucking company. They said he canceled my order. it is no 4 and I can not get louis on the phone. I want to know why my order was canceled. I was here day waiting

Why is it that a cashier in Lowe's in Goldsboro told me that effective 1 Jan 2018 I will have to have a "My Lowe's Card" in order to receive a military discount?? Really , , , another credit card or more business on credit for Lowe's. Let me also say this particular cashier was not very nice about her comments - requiring that I get a card. My husband (retired Navy Captain - 0-6) served with honor for 23 and a half years. I can assure Lowe's that while we appreciate the discount it is not something we expect or a small gift to us, especially if it requires that we have a Lowe's credit card. I was a volunteer over the years at Marine Corps-Navy Relief and I saw what too. much credit did to the younger families. Besides my military ID - I always pay with my USAA issued Visa card. One credit card and the information to keep up with. Does this mean you won't be accepting a different credit card as payment??? What about cash payments?? This is very confusing and disturbing to me as a consumer. Also this cashier did not turn her light on at her station - we had to go to her and ask - are you checking out??

I look forward to your response, Thank you for your attention to this matter.
Margaret W. Kornegay

I am a United States Marine veteran that spends thousands of dollars at your store. I was there last night 11/22/17 went to use my military discount showed my VA medical card as proof that I am a veteran and was told by a vey young girl at the counter that she was not going to give me my discount as of January unless I get on the internet and filled out the info for a my Lowes card.
I don't want to go on the internet and jump through your hoops for a card that I don't want to carry, I have enough cards in my wallet. The fact that a little girl telling me that my service to my country that I gave blood for was NOT good enough for a discount unless I jump through your hoops is very rude and insulting. Why is the fact that I AM a veteran NOT good enough for you?
I asked to speak with the store Manager waited for 15 min. and then the assisting manager walked up, I asked where the store manager was she said he's not here? I asked for a call form the manager and district manager but as of yet nothing. If you are going to give a Military discount just give it to us ! don't make us have to jump for you we have done enough for you. ITS VERY RUDE!

I bought $400 worth of glass backsplash at one store. Because that store didn't have enough I had go to a sister store to get th e rest. I paid
$9.33 at one and $10.98 at the other. I asked for the difference back to match the price. I was told "no".
I remodelled and did an add on
a few years ago. I used Lowe's materials exclusively then and was very pleased.
After this experience, I will not be utilizing Lowe's again.

Annette Billington
512 Frore r
Lincoln,Il
62656

Within the last two years I've purchased all new Stainless Steel Appliances for my home and had my Master Bathroom Shower remolded along with my second Bathroom shower all Satisfactory to the "Customer". We started a project on my rental property that my Son and his Family Wife and Five Kids are living in, we are doing the Master Bathroom and the second Bathroom showers and Flooring. This project started approximately 4 weeks ago, first to go was the second Bathroom with the new shower door coming in Damaged and it took well over a week to get a new one everything else was fine.
(So much for customer service) The Master Bathroom was next and at the completion the Shower door would not close firmly so they adjusted it, BUT the Bigger issue is the POOR Tile Cut around the light that left the cut exposed after the light was installed. When they were called they came out and attempted to Caulk around the Light to cover the Cut! We called again and agreed with their recommendation and at their expense if a LED light would work when installed to cover the POOR Tile Cut then that would be acceptable BUT it only made it worse. We have been TWO WEEKS now trying to get this resolved! I'm giving this matter until this end of this week to be fixed Satisfactory to the "Customer".
Further more we have Flooring that we were planning to do five bedrooms and hallway right after the Holidays along with my Daughter's Master Shower at her home, Got News for you it won't be with LOWES based on this experience. My work has me traveling a lot and NO TIME to deal with something like this that I by the way am paying $14,000 for this particular Job.

Thanks
Keith Schueler
3137 Twilight Ct.
Middleburg, Florida 32068
904-318-8090

10/5/2017-I went into the Lowes in Santee, CA and placed an order for a washer and dryer with my Lowes card. Associate asked me if I would like to purchase the pedestals that match but I declined for now. I was told my item would be at the store on 10/17 and would be scheduled for installation on 10/18.

10/8/2017- I check online for store availability for the pedestals they offered me. Says they have some available. I go back into the store and let an associate know that I just made a purchase for a new washer/dryer set and I would like to add on the pedestals that they originally offered me just three days before. The associate looks up the item and tells me that those pedestals for that washer and dryer, while they have one on display, have been discontinued. What?!

10/9/2017- I do some research at home, and I am able to find the pedestals available from JcPenny.com, $50 more than what they would have been at Lowes and no military discount. Disappointing, but considering I already made a $1400 purchase at Lowes for new appliances and Lowes has discontinued them, I am stuck making the purchase else where.

10/17/2017- Received automated message from DSI Logistics that my appliances would be delivered and installed the next day on 10/18 between 12:30-2:30pm.

10/18/2017- I receive a call at 10:54am from someone at the delivery call center saying "unfortunately the store pulled your order from todays delivery." Why? They did not know. I call Lowes in Santee and find out from an associate that the items still had not arrived and that they would look into it further and call me back.

10/25/2017- Still having not received a call back, I physically go into the store and speak to an associate face to face. They look it up and tell me that only the additional items (like water hose, etc) were received and that's why they pulled my order from delivery. Would of been nice to know since my husband missed a day of work to stay home. He then tells me now that the appliances will be available on 10/27 and to expect a call that same day to confirm a delivery time for the following day on 10/28.

10/27/2017- That evening I get an automated call confirming delivery for 10/28 between 10:00-12:00pm.

10/28/2017- Drivers haul up my dryer into the garage and tell me they have bad news. They show me the washer that they took off the truck and there is a very big visible dent in the front of it. He instructs me to call "Kim" at the Santee Lowes and let her know so they can arrange to deliver me a new one. The driver leaves the dryer in my garage to be installed another day/time whenever the washer is available. I call Kim and she apologizes and tells me that they should have inspected it closely before they left the store. She says she will call me "tomorrow or Monday" to arrange to have a new one sent out.

10/29/2017- Kim calls me back and lets me know that she is reordering me a new washer and will do what she can to expedite it. In the mean time, she offers to arrange to have the delivery guys deliver me the washer with the dent in it to use for the time being. She calls me later on that day again and lets me know she arranged delivery and installation for tomorrow 10/30 and to expect a confirmation call, however my replacement/new washer will not be available until November 28th! That same evening I receive an automated confirmation call saying the appliances will be delivered on Tuesday 10/31 between 10:00-12:00pm

10/31/2017- I receive a call around 9:00am from someone at the call center telling me she "just wants to make sure I got the message that they will not be delivering my order today." No, as a matter of fact I got a confirmation call the night before that they will be here between 10:00-12:00pm TODAY. What's going on? She instructs me to call the store for further information. I call the store and speak to a gentleman in appliances. He tells me that their delivery guys looked at the washer, determined they already attempted to deliver it back on 10/28 but it was damaged. So he tells me since it's damaged they did not pick up the item on their truck.....??? I told him Kim arranged to have the damaged item delivered to me today since the replacement/new washer would not be available until the end of November. "Let me make some calls to see what I can do and I'll call you back", he tells me. Fast forward three and a half hours later. I still have not received a call, so I call the store and follow up myself. I speak to a different associate in appliances, this time a lady, who puts me on hold and then comes back on the phone and tells me someone arranged yet another delivery for tomorrow 11/1 and to expect YET AGAIN, a confirmation call tonight. 8:50pm rolls around and I still have no received a confirmation call. So I call the Lowes in Santee and she tells me that they have until 9:00pm to call and confirm. Ten minutes later, no call.

11/1/2017- I get a voicemail from Karen saying apparently the delivery guys could not locate my dryer yesterday when they went to pick it up. A completely different story than what I was given yesterday. She asked that I call her back to arrange yet ANOTHER delivery since obviously they never came out yesterday. I call her back and she arranges a new delivery for tomorrow 11/2, and tells me we should be good to go since she put in the delivery request before 4:00pm unlike yesterday. But, that makes no sense since I spoke to an associate at 12:30p in the afternoon and they told me it was scheduled the next day. Anyways. I receive a confirmation call that evening confirming delivery for 11/2 between 10:30-12:30pm

11/2/2017- Delivery guys show up to deliver the washer. He asks me if the previous delivery guys checked to make sure the dryer works. I let him know they didn't plug it in or instal it. He says he only has an order to deliver and instal just the washer, but he was kind enough to do the dryer for me anyways.

This has been such a bad experience in terms of professionalism, communication and availability. While the employees and the delivery men were all kind and strived to be helpful (for the most part), this has not been a smooth transaction. It will be close to two months (estimated delivery of 11/28) I've had to wait now for these new appliances. This purchase in total was $1346.41 for washer, dryer, haul away of old appliances (two), delivery (free) and installation with 0% APR if paid in full within 18 months. I do not know how they go about the transaction to reorder the new appliance, etc, but I am really hoping now my promotional price does not get touched since she was doing a refund on the washer and reordering it after the fact. I also told the associate I was no longer having them haul my old ones since we found a new home for them. I was told she would refund me the $15x2.

Lowes has always been our number one choice for our home improvements because of the quality, value and military/veteran appreciation. I really hope that if you value your customers, you will take the time to contact me and help shed some light on what can be done to make this right.

Kindly,
Nicole Orellana
11448 Bridle Path Ln
Lakeside, CA 92040
760-485-4857

First purchase with my new Lowes credit card and my order was scheduled for a two week delivery, to be picked up on Nov.1st; but it usually arrives earlier, and we will call you when it arrives so I was told. Today, Nov 2nd and I haven't heard anything yet so I called to make sure my order was in. I do have it scheduled to be installed today. I'm told it has not arrived yet. Really, why didn't anyone call me earlier in the week to let me know it wasn't going to be here? Are there no red flags when an order isn't arriving on time? Maybe someone should implement something so the customer can be notified when there will be a problem with their order and the customer will know that the company they purchase products from really cares? And where is my order? How do I feel about that; well, I'm emailing in a complaint, what do you think? What is going to happen to this complaint is another story? Will there be any customer satisfaction with this complaint. Where I work my customers are number 1 and I spoil them and they always come back. What's your solution for this dissatisfied customer? There so many options to where one can purchase items online; I have to ask myself why did I pick Lowes? Should I attempt to try another purchase from Lowes?

Not sure if I should thank you so;
Best Regards
Robert Perry

I had a salesman from lowes come out on 10/16/2017 to measure and quote a chain link replacement job at the Country club I work for.As of Oct. 30th I had not heard back from salesman. I called the store that had set estimate up for me. After being switch around several times by phone ,I spoke to a lady who took my phone number asked me a few question and then dropped my call. She had my # but she never called me back. We have a business account ending in 2905. I certainly can switch all my buying to home depot if Lowes feels they don't need Olde Hickory's business.It's now Nov. 2nd.

I will NEVER purchase another major appliance from Lowe's again. Everyone was all smiles when we purchased a new hot water heat, washer and dryer in one day. That's where customer service ended and the problematic and often rude service and delivery with install began.

First we were charged install on the water heater to include an expansion tank clearly on the receipt. When the water heater was installed there wasn't any. I called and the service person was rude saying we needed to purchase one. Our salesman said it was supplied by the plumbers (installers). I said it certainly was included and paid for clearly on the receipt. He said he would call me back after he checked and when he did I was told the installers said there wasn't room for an expansion tank so a release valve was put on instead. Here's where the bull began. Release valves are standard with any water heater as I told the service person. This person started getting rude and demeaning saying we needed to purchase one from the store. I once again told him it is on the receipt, the salesman said Lowes did not sell expansion tanks that it came with the installers. I said once again when he denied us we were charged by the salesperson and told it was to be installed. He then said our county didn't require one and that’s why none was installed! I had to tell him we paid for one and want it or a refund. He said he would call back. Shortly after the plumber installers showed up and put the expansion tank on. That’s the first fishy story of this whole mess.

Problems were only beginning. After a week I got a call and was told the washer and dryer were to be delivered. I was told by the salesperson that we had to pay $35 extra over the $110 installation fee because this was gas to have an inspector check out the gas hookup and he would disconnect and reconnect the gas line and check it and I would get a call from him when the washer and dryer was delivered so the installers could remove and replace the machines. When the washer and dryer were delivered no one knew anything about this. No one called up until the next day when I had to call install sales again. This person was very rude and acted like he knew nothing about this. Again I had to explain the sale to him as told to my wife and me by the salesperson. He knew nothing of any inspector or inspection. Then the salesperson that sold us all of the above called and said the $35 was never paid that the checkout didn't add that and if I didn't come over and pay it he would get stuck with it. Soon after the installers showed up and put in the new washer and dryer. There wasn't any inspection. When they left the washer did not take in any water. I knew the water valves were in the on position. The washer and dryer were positioned in a way that I could not access the shutoff valves and only my wife could so they also need to be moved. My wife was very upset returning home from work and called and had to get a manager who questioned her about the water shutoff then said we would get a call the next day. This manager was quite a bit shocked that we were getting charged $35 for an inspection above the install cost and said no such charge was to be paid. By this time we have a lot of laundry to do with a load sitting in the washing machine.

Today I get a call from the same salesperson again asking what the problem is this time. He said he would send somebody out. I then asked why I owed $35 for an inspector that was never here. He tried telling me it was $110 install and $35 for an inspection. I again questioned where was an inspector it was hooked up by the installers that he said wouldn’t be done. He gave me a lot of double talk about this added fee. Finally he said “well don’t pay it then if you don’t want” very nastily. I finally said that this seems like I am getting scammed here with a bogus charge and said I refuse to pay it anyway. Something is not quite right with that and should be investigated because I am guessing I am not the only one this has happened to. Late this morning I still had no idea when someone is coming out to fix or replace this washer and had to call back again. Again I got the run around and had again several rude people to deal with like this was my fault. Well you know what it is for dealing with Lowes. This type of customer service is totally unacceptable when spending that type of many. There can be a few hiccups, but this many and then to deal with rude people is beyond anything. The installers made some mistakes, but at least they were courteous.
So not just one but two instances we were charged for items and services conveniently ignored which seems very suspicious. How many times are others charged for extras that are nonexistent? Is this a common practice with Lowes? Then to have such a disorganized and incompetency from sales to installation is appalling. I was the customer. I paid for Lowes to take responsibility for delivery and installation. I should not have to continually call to orchestrate everything and monitor what should be a reputable store. What a mess.

Sir's
I have been a loyal Lowes customer since the store in Lake In The Hill Il. opened. Ordered home carpeting 10 years ago, Air condition,
Kitchen range, Kitchen sink & dishwasher. Flooring for the Kitchen, Bathroom. Entrance way. Interior paint. On And On....
But this experience redoing the whole home, re carpeting turned into a nightmare. The project was to be done in two phases. My wife and I are in our 60s and we need to move the furniture. 1st Living Rm. Dinning Rm. Hallway. One bed room. Start Oct10th and 2nd date Oct 25th. With 2 seams in the living room. The installers came and they were going to piece meal the living room together. ( 4 seams ) Unacceptable. I stopped the installation since I already talked to the installation company and they told me that 2 seams were needed. Long story short. There estimator was incorrect on the measurements. I even gave him a print of my home with all the measurements. He never used it. He took his own measurements. You must remember , all our furniture is on the deck covered with tarps. and in the basement. The installation company said they would reorder and install as soon as it came in. That was a Tuesday Oct 3rd. They called Wednesday Oct 4th, stating they could use the last two bedroom pieces to finish the 1st phase. And they would reorder the carpeting for phase two on Oct 25th. The instillation team came on Oct 6th and finished phase one. With my wife and I moving furniture as to be able for us to use the home during this project.
Now I receive a call on Oct 24th by the sales man from Lowes saying the carpet was not in. That's 14 days that had to order and ship. He and the carpet company didn't know what happened. I went to Lowe's on Oct 27. Friday. They stated that corporate got involved because they wanted a better price from the manufacture. The store informed me that they and the carpet company were out of the loop on tracking. At that time while I was at the store the sales man called the carpet company and it had just been delivered at there location. So we re scheduled for
Monday Oct 30th. The Installers were great. Same team as before. You must remember every time something changed my wife and I had to move furniture around. The actions of the instillation estimator , and that of Lowe's corporate stepping in and not allowing the sale's man or carpeting dispatcher to track the carpeting is unacceptable. They could not give me a update as to the disposition of the carpet.
I understand construction. I was in the trades for 46 years. This was a huge fowl up.
And I at this time would like Consideration for my in convince.
Response requested.
Louis Padula
lblackwel@msn.com
Cell 708.417 5684

We purchased a LG door inside door refrigerator In March and about 4 weeks after it started dumping all the ice out into floor it would do it everyday sometimes mo re than once reported the issue and eventually they replaced the door that helped until Sept and it started again. We reported it again and have been trying to get something done for 4 weeks. They have sent 2 servicemen 1 said it couldn't be fix and they wanted to send another why I don't know. This thing dumps in the middle of night during the day and you can't stop it till it empties and then the motor keeps running. We have been patient until now. I have a cat and it's stressing her and waking us up at night. We don't want our money back we just want to try another frig. (Same) tech said it was a problem inside frig. We are good Lowes customers and the frig is paid off and we have purchased a dishwasher recently and washer and drier in past and all our home improvement needs. I'm a manager myself and I understand there's steps but enough is enough. I love the refrigerator but I can't take much more. Lowes and LG needs to make this right or we are going to return it. Like I said we want to just try another one not get a refund and for you not to keep putting us off. When good customers that pay good money for items they expect those items not to give them problems but if they do they expect to get fast service to correct the problem. We feel because we have paid in full company is in not hurry to solve this problem. We would very much appreciated this problem being corrected asap.
Thanks in advance

Purchased refrigerator to save food. Sales person said there was one in the back that still had warranty since that was important to us. She showed us the floor model and said the one in back was just like it but had some scratches and she gave us a discounted price. We purchased it site unseen and once home we found a partial (most was ripped off) document stuck to the top of the fridge that said "Problem Description: Not cooling enough" We assumed this had been repaired since we saw other similar documents on other refrigerators in store that showed this type of issue as well as how the problem was repaired. We plugged it in and it started cooling. We transferred our food to the new fridge 3 hours later and in the morning all frozen food was defrosted and temp was only at 60 degrees. I called Lowes and they scheduled repair for next week. Service was canceled twice before someone finally came out. Tech said it needed a dryer and ordered the part. Said it would be in in 6-7 days. Called Lowes and they provided a rental. Part was still not in over a week later so I called Lowes and was told that because the refrigerator has been services we can not buy warranty. Our 30 day return period is over in 4 days and we still do not have a working refrigerator and service company got rude when I asked why they didn't call me to let me know about the delay. I spoke to service company Saturday 10/14/17 and was told since it was the weekend she wouldn't know where the part was until Monday. No call back all week, so i called Thursday to be told it will be 6-8 weeks. We lost our food, I lost work due to having to be available for multiple service appt's that didn't even happen and We were misled that we could buy the warranty and that the only issue with the refrigerator was that it had scratches. We spent $863 on this refrigerator and so far it has cost us approx. $200 in food, 1 months time, and $300 in lost work. I could have just bought a brand new refrigerator for that price and now I still have to return this one since the 30 days return period will be over before it can be repaired. We have purchased all of our major appliances from Lowe's up until this point but I have lost faith in Lowe's and the people that provide service for Lowe's appliances. Attached is the document we found on top of the refrigerator after we got home.

I ordered 12 peices of vinyl siding to be delivered on Wednesday Oct.11. Today is Saturday Oct.14 no vinyl has been delivered. I have called the store several times,I get the answer , we do not have enough drivers. I will be looking for compensation for this problem. Free shipping and/or product. I has to send my workers home because of this. The store is on Clemson Blvd. in Anderson SC. Thanks

The Oaks PA. Store is a disgrace. I have never had such terrible service. I have spent close to $13,0000.00 on kitchen renovations. No one ever answers the phone. They don,t tell you the truth about orders. The entire management team is a disgrace. People just seem to not care about helping anyone . You need to get some control over the pathetic customer service in that store

To start with, it was my fault I forgot to pay for purchases in May. SYNCHONY called and I paid the bill on June 30. Today I get a bill with interest and late charges and the original amount of the purchase. What's up. How long does it take SYNCHRONY cash my check? That payment came in on the September statement. Please advise.
Acct#819024110836009 8

Kitchen purchase and installation.
I have received very poor service and work during a kitchen installation job. I feel that the Lowe store and central production did no properly remedy all situations. I very precisely directed concerns about work quality from the start of the job and feel that my concerns were not taken seriously.

Also, after speaking with acquaintances regarding workmanship in my kitchen, I have concerns about the counter top installation (joint seam placement over dish washer), level/plumbn of cabinets, cracking caulk seams, and wiring integrity.

Furthermore, after asking that the initial contractor be removed from the job I received a hateful and unprofessional text message from the contractor. Lowe's did no properly address the behavior, in my opinion, leaving me feeling very unsafe and unhappy for some time after.

My kitchen job is not fully complete (finalizing a few appliance installations). As mentioned, I brought all of these issues to the attention of the central production office and my local store. I am filing this complaint due to my continued dissatisfaction with the process and product receive.

I feel as though did not receive the advertised Lowe's hassle-free service and quality. I also feel that I over-paid for the services received and that I should be monetarily compensated for the issues I've dealt with and sub-par final product.

I have multiple emails of communication with store personnel documenting all issues (with pictures) and would be happy to provide any information needed. The files are too large to attach and can email as necessary.

Zachary Parsons
1144 Avalon Road
Fairmont, WV 26554
Phone: 304.992.4005

Home appliance delivery set up for Sunday 1 oct 2017 after noon. Call four times to see when they were coming said they were on their way. Never showed up!! never called!!! now it's 7:55 PM no appliance. If you're buying appliances at Lowe's I would suggest you go to Home Depot.

Help-Me Get my paid for compliance

David. Thanks

I bought a Samsung refrigerator 4/30/16. Since than it has been nothing but problems!!!!!!! On Feb. 29th 2017 had a problem with door. Rambs fix that. On 6/20/17 my ice maker stopped working. Rambs came and told me I had to take everything out and let the refrigerator sit for 48 to 72 hours. I did that . It worked for about 1month. And again it stopped making ice. Now, on 9/25/17 the ice maker stopped working. Called Rambs and was told the same thing. At this point I have lost over 100 dollars worth of food. I CAN't KEEP SHUTTING DOWN ME 3000 dollar refrigerator!!!! This is just over a year old. The guy that was here today said there is nothing he could do. I do not want this refrigerator. I would like my money back. It is leaking from where the ice comes out and has made a mess of the front of refrigerator. This a product you should not be selling at your store. It has a problem with no fix.
Dianne Mahoney

I have been trying to get someone on the phone for several days now. I have tried both the stonybrook and Medford stores here in n.y. the operator has disconnected me or no one answers the ringing phone. terrible customer service! I'm calling about the washer I bought and was delivered 9/11 I was given no receipt for this purchase and if I decide to return the washer how do I go about doing that? phone # 6318214233 I need to hear back via phone so I can talk to a person.

One star is too much. This experience has driven us to the point of never buying anything from Lowe's Oneonta ny again and letting all friends and co-workers know of our experience. On 9/16/17 we tried to purchase a new washer and dryer. This debacle started with the sales associate having less than a working knowledge of the store's sales software. It took us over 2 hours to just purchase the pair. A DELIVERY DATE WAS SET-UP FOR TODAY ,9/20/17, BETWEEN NOON AND 4PM. At 3:47pm when the delivery had not been made I called the store to be told that the delivery for today had been cancelled and was changed to Tuesday the 26th. In order to be home for the scheduled date a day off from work was taken, the old machines were removed from the laundry room to assist the delivery persons and now we have no new set or the use of our old set! To make matters worse the system at the store would not allow us to update our new e-mail address for this type of situation. This issue became pertinent when our home phone lines went out on late Saturday and are still not functional.
I was advised that the new delivery date had an "all day" time frame so now we are forced to again take another day off to "hopefully" receive our "cash purchased" goods. This is not the first time we have experienced poor service from this store but it will be the last. Home Depot is approximately 1 mile from the Lowes.
The closest laundromat to us is 12 miles away and this will become a major hardship, all over a system with systemic failures built in.

To whom it may concern. I purchased a refrigerator on Sept 6, 2017 . The brand was Frigidaire the model number is LFSS2612TP. the extended protection purchased plan Reference number 0070985317249083229002.The water would not dispense from water outlet on the refrigerator.I call lowes and talk to Alisha and a work order was made. I was told if would be 3 businesss days before the serviceman would contact me.This was on 09/13/2017 . a work order was placed with Hill's TV & appl. 757-653-2322. The repairman called this morning at 08:57 to set a time for to work on refrig. The address where the frig is 8033 Gates RD Suffolk,VA 23437. The repairman said he would be there between 1;00pm and 1;30 pm. I call at 2;00 pm and ask the repairman was he coming to repair the frigs, his reply was he had went to my house which was 10972 Ellis Rd Suffolk, Va 23437. the work order clearly shows the correct address on it which is 8033 Gates rd. I wasted the entire day waiting on this repairman. I am totally disgusted with this hold situation. It is unsat the way this has been done. My plan right now is pack this Refrig up, and return it where I purchased it. I might have to pay a little more but when the service is crappy I don't mind. I provided a copy of the work order for the service provider showing correct address. I am clearly unsatisfied the service or non-service provided. I will return the frig, and go somewhere else and buy. Thanks for the help. Or should I say the Non-Help.

Reginald V. Russell SR

I am usually a huge Lowe's fan, but not yesterday. I have been remodeling my house, and have been a loyal Lowe's customer for a long time now. On Sunday, September 17, 2017, I went into my local Lowe's (Stroudsburg/Bartonsville, PA), with two gallons of paint to return. I had painted my bedroom and once the paint dried, we did not like the color. I was familiar with the paint return guarantee offered by Lowe's, so I double checked the policy online, and decided to take my paint back.
Upon speaking with the return person up front, I was met with an attitude immediately and a look of suspicion, like I had done something wrong. This lady up front knew nothing about any return policy and called someone for help, describing the "problem" like it was completely ridiculous. She's being given info over the phone, and says "Are you serious"? She then hangs up the phone and starts processing my return. Within a minute or two, a manager named Dawn comes up and tells me that the return policy does not apply to me, since it wasn't Valspar paint. The lady handling the return cancelled everything and asked for the next customer in line. I looked up the policy on my phone, which states "liquid paint purchase", with no mention of a specific brand. So, I wait for the return lady to be done with her customer and ask her to speak to a manager. She tells me "You were just speaking with one". Again, her attitude was super rude. Dawn comes to speak with me again and I show her the paint return policy. She tells the return lady to process the return. So she does - with a major attitude, and then told me "We mean a few brush strokes - not a whole room", and Dawn says "Yeah, we sell paint samples for this". Honestly, I have never been treated so badly by any Lowe's employees than I did yesterday. These two are rude, unprofessional, and should be well aware of policies and guarantees offered by your company - especially someone working at the RETURNS counter!! I would also think a manager would know what the paint policy looks like. But - she didn't. Can you please handle this? After yesterday, I'm not sure I want to spend my hard earned $ there anymore.

I went to do some shopping at my favorite home improvement store Lowe's in Plymouth Indiana Saturday September 16 in the afternoon after 3pm and I walked in the store this Lowe's employee was standing there as if he was greeting customers so I said hi to him he did not respond at all to me and looked at me rudely so I walked by him again to see his name tag and he was just staring at me as if he was mad at me his name tag had J.P. on it so I am assuming his name is J.P. I love Lowes and recommend to people I know to shop there and love to shop there myself but kind of turned off now with how rudely I was treated by J.P. the one store employee that was very helpful and very nice was the plumbing professional name on name tag was Dotty and he was very helpful thanks

So many. No one cares at your New Lenox store. Ex: called to get copy of recently purchased cooktop. They could find no record on any phone #, said no other way to find it. They found my name tho with nothing listed. Tried to get the mgr but he wasnt there, also Sean the asst, not there either! When we first came there EVERONE WAS IN A MEETING IN THE BACK. There were very few people that seemed to working. When we bought the stove the checker at door was coletely unhelpful regarding obtaining your credit card,not explaining the various cards, interrupted our transaction to do a return, said she did not want to tell me about the cards because"no one gets them anyway". I waited on the line when I called only for the phone to be disconnected. There is more but I have spent enough time on this. We are doing a 30K* remodeling job but you have lost our business

This is my second complaint in 3 months. First one I thought was taken care of until this final visit. This time there were those who took their job seriously and were very helpful, like the girl in paint was a perfect lady and did exactly as was asked of her, so no complaints there.
Lumber was helpful at first then it went to hades in a hand basket, and before it was all over I was madder than a wet hen.. I asked for treated plywood and all I got was external. The plywood is going into an extremely damp place and external would disintegrate in a short while. So that is fuss 1, when we ( me and my 81 year old mother) thought we were finished shopping we were both worn out because of the long time it took to get serviced, The boys that were supposed to load my truck with my bought items quit in the middle of the load and left me, a disabled man, to try and load it by myself. I got it loaded and went into the lower part o pick up my plywood, when they came out with the external piece. I was livid by then if it wasn't for my 81 year old mother I would have raised a fuss right there, but we just went and I am here to complain once again about crappy service and lazy employees. When I worked ,I was expected to do my job , not stand around and jack my jaw with other employees or what not. Last time the manager called me up at home here and told me if I'd give Lowes another chance he'd be happy to give me 20% off my next purchase! Bologna!!!!!!!!!!! All I got from my second visit was a dag gone upset stomach and a tired as all get out couple of people!!
I'll never ever as llong as I live make another visit to your establishment.....Thanks for making me angry once again.

Have ordered over 10,000 dollars of cabinets back in early may to this day haven't revived all pices of cabinets. Don't understand why your store in Gunbarrell City,Tx can't put the heat on cabinet builder to get correct pices from manufactor so we can put our kitchen back together, they have sent wrong pices several times and still waiting on pices with no luck of this happening in timely matter. The store even tells me they can't get manufactor to reply and do there job as a Lowes vendor??

I am extremely unhappy with Lowes since it has now been 3 months since I ordered my special order blinds for my condo in Reston, Virginia. I ordered them from the Lowes of Fairfax store number 3274.

The installer has now been out 3 times to order the same blinds and he says he put the order into Lowes but each time I check, three blinds out of 9 never get ordered. One set of blinds was ordered, they were damaged & ordered again. NOW they are the incorrect size.

I have spoken to one of your representatives at Headquarters but they do not seem to give a damn. I have also spoken to the representative at Lowes that put in my order, Julie, but she and her manager blame the installer. I really do not care who is to blame, I just want my order of blinds completed.

I wish I had never ordered my blinds from Lowes and gone to Home Depot, instead. I am so disgusted with the service that Lowe's has shown me. I paid $741.00 for these special order blinds and I know it is not a lot of money to you all, but, it is an extremely a lot of money to me.

I called Lowe's this past Sunday to see if the order had gone in, again, from this past week's measured windows. Guess what, it had not and nobody has followed up on it. I expect I will get a call sometime in the next few weeks to say that they have to come out again for the 4th time to measure the same windows since they lost the order for the 4th time.

I hope that somebody from your office will check into this problem as I am now wanting a credit for this order and if you don't want to complete the order, then you need to tell me.

My name is Jose medina, and my complaint has to do with now that I've been in contact with your customer service dept twice to complaint about a bad experience I had with your store in sanford Florida. I've spoken to one of there store managers who told me he would take care of the matter. I never got a call from this store, it's been 3 weeks now, and your office said someone will be in touch with me, some did call me saying that the manager will be in vacation until the 28th of aug, but I understand there are two managers , the communication between the store and your office have left me very disappointed , hoping that this would have been resolve already. My number is 407-232-0966 I would appreciate a call for a update if possible

Last night on 08/31/2017 about 2115 hours I submitted an online order,
Purchase Details

Date:
08/31/2017 Location: E. Jacksonville Lowe's (904) 855-8088 Order #: 339123302 Status: In Process Total:$328.80

Today 09/01/2017 at 1030 am I went to pick up my order. The woman at the customer service counter had no idea of what I was talking about or any idea of what I purchased. She tried to call associates for 20 minutes with no response.
Finally I was like " I will go pull my own order", I grabbed a buggy, went to the electrical isle, started to pull the items I needed, Lowes was out of 1-1/4" sweep 90's PVC, an associate was walking past me and I stopped him and asked for more of the fittings, he said they are up top somewhere and walked off.
Now I have been in the store for more than two hours.
I walked back to the customer service desk where at least 6 sales a.ssociates were posing for photos in front of a hurricane awareness sign, again I asked the woman " does anyone know about my order"? She said it should have been pulled last night"
Is this really how customers are supposed to be treated? I had a job that was supposed to be done today, that's why I did an internet order. Now I am a day behind.
Two thumbs down, zero stars for Lowes.
Bob Hailey

My name is Angela Sadler. My husband, Ben, and I entered into a contract with the Lowe’s of Sedalia, MO, back on June 17, 2017 for a PSI project. This was to span from full kitchen including cabinets, countertops, backsplash. Flooring, ceiling texture, and paint in the kitchen, dining room, living room, hallway, two bedrooms, and main bath. The bath included the demo of old vanity and cabinet and replacing both. This is a quick explanation of the work we wanted done, but is not all inclusive.
The project manager that we worked with for many weeks, and finally signed the contract with was Ben Banner. Our cabinets were set to deliver by a freight company on the 25th of July, and the work to begin on the 3oth.
Simply put, when the project manager was separated from the company, our entire project was left unaddressed by anyone. When the 20th of July rolled around, Ben and I went to the store to find out the status of our cabinets. We were advised that the freight company had been trying to contact us since July 11th. I immediately called them, seems that since they were unable to contact us by phone they were also emailing the store repeatedly, with no response. At this time we asked that our contact number be corrected so no further issues with calling us would occur.
Our projected date for completion was the 18th of August. Due to the scope of work that was being done, my husband and I chose to stay in a hotel until enough of the work had been completed that we could comfortable move back in with minimal interruption. At this time we are still in a hotel, and may not be able to get back into the house until the end of the month.
The sole reason for this letter is to let it be known that every issue and delay of this project could have been avoided 100% had someone accepted the responsibilities of the open projects and followed through with them accordingly. Unfortunately to this date, when we go to the store and ask for a manager we are told they are on the phone or busy in a meeting. We are very disappointed with the lack of response and elusiveness that we have received.
We fully understand that we are bond by a contract with a $50,000 dollar price tag and our hands are tied. What is even more damaging is we are required to pay for this project up front before any work is even begun, and now we wait while our home is completed at their leisure.
And now add insult to injury, we continue to pay daily with the cost of hotel stay, unable to cook a meal eating out every meal, and the discomfort of not being in your own home. It has not only taken a toll on us financially, but emotionally as well, and are at our wits end.
I understand that anyone who reads this is unable to do much about it now, the damage has been done, yet we would truly like to see someone come forth and acknowledge that this has not been properly handled and maybe even offer an apology. We surely could not consciously recommend this program to anyone.
Thank you for your time,
Angela Sadler

October 31 2016 I purchased a refrigerator from Athens, Ohio lowes. Delivery was scheduled for Nov 6. Nov 5 lowes called saying refrigerator had not arrived at the store and that someone would call when it arrived. Nov 11 went to lowes customer service counter to check on delivery status. Was told it was in the store and i should have already been called. I was not called. Customer service rep made arrangements for delivery on nov 13.

Called store a.m. Nov 13 to check on delivery time. Was told delivery was not scheduled for today. After asking to speak to manager and being placed on hold for about 5 minutes i was told they would get it on a truck and it should be delivered within 2 hrs. The fridge was delivered on 13 Nov. This is the second appliance i have purchased from the Lowes Athens Ohio and the second time I have had issues getting it delivered as promised. No more purchases that require delivery by lowes for me. The management at lowes Athens needs to to a much better job!