Lowes

Things not done right

1) Lack of doing mitered waterfall edges for entire bath

2) bath extends into shower an extra inch beyond the notch in vicostone

3) shower door transition vertical was specifically removed and should never have been produced and definitely not installed. Need it removed and refunded.

4) shower seat was ordered as half bullnose edge and inexplicably changed without our authorization to eased edge.

5) Response from lowes was that the person on site had permission to make all said changes. Only the client was also an AIA architect and was in charge of everything. The contractor was there to let in and point to the right area and all design decisions were to be made by client (us). However when we said this they said we gave permission for the person on site to make…

I bought a dishwasher and they told me even wrote in my paper work that it would be delivered and installed said we would be receiving a call in a day or two to set up install appointment three days later the day before it was to be installed we called the number on paper work and they told us they didn't even have the unit yet but when we purchased they asked us if we was taking it with is or delivery the service line person who was a total butt hole said the sales person shouldn't have told us a date or wrote it on the paperwork they acted like they didn't care at all so

I asked to speak with a manager on the service line and it was the same he didn't give a fu_k to so I asked for a refund and am waiting on a call to get my money back will never repeat never buy anything from lowes…

I purchased a Maytag Washer and Dryer on 4/5/19. I was told they could be delivered on April 24. I never received a phone call stating otherwise. I called the morning of 4/24 and inquired about my delivery. After being jacked around I finally got what I thought was the delivery department.

He stated it wouldn't arrive in the store until 4/26 and would be delivered. I explained that I planned my schedule this week around this delivery. I was originally told it could be delivered on the 21st. That was not able to fit within my schedule as it was a Sunday and it was Easter Sunday.

He then stated that he had no control over the vendor and when it gets shipped and it wasn't shipped until 4/19. Now my question is why would they tell you it would arrive in the store on the 19th and schedule…

I placed online purchase order # 371427574 that was completed on 3/25/2019. When the items were delivered to my condominium in Renton, WA we discovered that the 20.4 cu-ft. refrigerator [Item #: 852902] was too tall. I contacted the Renton store and asked that the refrigerator be returned to the store and replaced with a shorter 18-cu ft. refrigerator [Item #: 852888]. On 3/27/2019 the refrigerators were swapped out.

My first concern is that I have not received a $656.10 refund for the returned 20.4 cu-ft, refrigerator.

Second, the replacement refrigerator arrived with a dent in the door. I contacted Lowes Renton who indicated they had a replacement door in stock, but could not deliver it for more than one week. With Lowes Renton's agreement my agent returned the dented door and picked…

you have cut workers and hours so much my 67 year old wife had to help load cinder blocks and large bags of garden soil at the summersville wv store. I think that is disgraceful. I never thought lowes would be that low.

I will take my business elsewhere. I have always enjoyed going to lowes.

2 roofing jobs , started Nov 2017 . Jobs were both very poor craftsmanship . I just made my last payment of a 20,000$ charge. The roofs are still not right . I’ve spoken to cooperate 3 times and they say they will call back and never do .

I’m very displeased with the job s. This will be the second summer I will be trying to get them to correct things. They never vented the one roof, the water has run down the side of the house due to miss rehanging of the gutters now for 18 months .

The front porch ices up after replacing the the front roof. The list goes on and on.

Gentlemen: Today I was shopping at your Lowes store, 5204 Sprague Avenue Spokane WA and was serviced by salesperson named Jeff in the garden department.

After buying large quantity of garden supplies and loading it into my truck I noticed that the salesperson had mistakenly charged me for things I did not buy, about a $90 overcharge. I returned to the salesperson and pointed out the error and what transpired was most discouraging:

1. The salesperson refused to acknowledge the overcharge and did nothing to rectify the situation, instead standing helpless and smirking at me the entire time. He said that I would have to unload the truck and bring everything back in the store, which I refused to do, he the laughed in my face. Let me be very clear: your salesperson laughed in my face and…

I am a licensed contractor/electrician and frequently shop at Lowes' in Seaford, DE & Salisbury, MD. This evening 4/23/19, I shopped at Lowe's in Seaford, DE. I could not get checked out with my items - all self check outs were down[red lights flashing] @7:00 pm.

I asked the clerk standing at the doorway if she could check me out she said "NO"! So I put my items down and walked out of the store, I can shop at Home Depot and by the way I have never had an issue like this before at Home Depot nor have I had any issues previously at Lowe's like this happen.

As much as I want to like this store they just keep getting worst. Have to do a complete remodel of an apartment so figured I would try them once again. I wanted to start with carpet price so here we go, once there it was very apparent I was a bother to the sales person, explained what I wanted after heming and

hawing she decided to help but just enough they will call me well guess what bought in at home depot this AM. Everytime I go ito the store I always get someone with an attitude won't go back.

Purchased Magtag washer and dryer from Lowes about 3 years ago. Needed servicing on both, was covered by extended warrenty I wisely bought. Made appointment through lowes for a company called Mr. Appliance. I had to take the day off from work as they could not give me a time frame (morning or afternoon) until that morning at 9:00 am.

After calling at 9:00 was told they would be there by 11:30. An hour later, the service person showed up. Was also told they would call before arriving. Service person came, found the problem and told me the parts would be ordered.

3 weeks later, I still had not heard from them. Called one day and was told they would call me back. They never did. Called again 2 days later, was put on hold while they called parts dept. Rep got back on phone and said no one in…

On or about 4/10/19, I purchased 9 bags of stones,25 bags of garden soil and 30 bags of top soil to be delivered the next day, at 4:00PM the next day I call the store to find out about my delivery and was told it would not be delivered today that I need to make a new appointment for delivery.

At 6:30 PM I came in and spoke to a manager who apologized and took of the delivery charge and said I would receive my delivery tomorrow. At 2:00PM the next day I again came into the store and spoke to another manager who again apologized and gave me an additional 20% off, and a shored me I was going to get my delivery the next day, That I was made priority and early delivery in AM.

The next day at 11:00 AM I again went to the store and spoke again with a different manager who said my delivery is on…

Wish Mr. Marvin Elliott would go to the Only At Lowes facebook pag and read what the employees really ahve to say about all the changes that are being made! Employee morale is at an all time low and good, dedicated employees are so frustrated nd leaving.

Order#371740581

We ordered a Microwave, Wine Fridge, Stove and Dishwasher to be delivered to our condo in Chicago. It was to be delivered on April 16th. The delivery crew showed up and my wife went to the dock at the back of the building to meet them.

The delivery crew "determined" that they could not fit the truck in the alley. They then went around to the front of the bldg and saw that there were 3 stairs and determined that they could not deliver the items bc they "do not do stairs" and they didn't see a ramp. They then took off and called their "dispatch" to let them know they could not deliver the items. They did not call or go back and let my wife know they were leaving so she was left sitting in an alley thinking they were still there when she later got a call from dispatch that…

Bought rose bulbs last year at millsboro store 50 of them for $20 only one came up took picture was told by store manager to dig the 49 up that didn’t bloom and bring back have bad back spent $20 to have a landscaper plant them for me drove up there 30 minutes back and forth they said too bad please advise

poor service at 1747 store is just dirty looking old banners in garden flapping in wind 1 person ck out we waited in line mngr said we could get in another line I said where girls light not lit he asked her to turn on light she said no she was going on break. I wrote a ck but got a store credit back 30 dollars of my money is tied up for 4 days ken cross your mngr needs some lessons from whoever runs Madison st lowes in Clarksville teenneessee wont be shopping at springfield anymore Madison st lowes is always clean and organized

We have been doing business with Lowes for years. My complaint is concerning our delivery today. with a 12:00-4pm delivery. The delivery person called at 7:30 this morning and said I will be there in 15 minutes. and I advised him my husband was in a wheel chair and was not up yet.

he needed to give me 390 minutes and then he came at 8:30. Why give us a window if you are going to change your mind and just deliver when you want. The delivery person was so ugly and unprofessional and would not give me his name.

We ask for help transporting insulation to a building and be said he did not need to help us. So my husband from a Wheel chair attempted to deliver the Insulation to the building. I carried 2 rolls and my husband carried 1 and then finally over guilt the delivery person started…

This is worst customer service I've ever experienced in my lifetime, I am 81 yrs old. This is 2nd time in 3 days I've had to deal with unsatisfactory service. The store I am speaking of is in Ormond Beach, FL on Granada Blvd.

Two days ago I placed an on-line order for 2 cases of bottled water plus other items. Was notified order was ready for pick-up. Go to store and employee can not find the 2 cases of bottled water; so he goes to look for it.

After waiting 10 minutes + he returns and tells me it is still up on pallet and was not unloaded. I cancel this portion of my order. Go home and reorder. Next day I return after receiving notice it was ready for pick-up on 2nd time around.

Come home and realize I must order a plumbing Item. Go on line and order returning to store this morning…

I was approved for a lowe s card on 4/19/19. I went to Strongsville Loses and inquired about a Husqavarva Riding lawn mower. The sales guy said he just got stuff off the shelves and delivery would be 3weeks. Asked a manager, who got me help.

A $1499 lawn tractor and a $429 Whirlpool dishwasher was written up to be deliver April 30. I was approved for 6 month 0% financing. Total $2129. I was told to go to the register and give my name After being at Lowe's for over an hour i went to register and was asked for my credit card.

I said I was just approve d he said I can't help you here! I was already at the service desk for 20 minutes! Please please cancel my credit with Lowes. I will never walk into Lowe's again! Maureen J.

Clark 22437 Jonathan Dr, Strongsville, Ohio 44149

Hello , I purchased a kitchen last month or so and spent about 19000 dollars plus in the South Philadelphia store, I own 10 properties and shop here often. I am so stressed out but all the nonsense its beyond words.

First let me start by saying the Manager Joe and another manager tried to assist.

However everything keeps going array. Mainly the vendors. Cindy has been working with the vendor on my cabinets because I have had such poor craftsmanship. 8 grand for boxes with doors and the doors have things here and there wrong.

The Countertop people Top Line sent me to the worse neighborhood in Jersey 40 mins away to pick out my countertops to find out all I had to do was drive to the airport which is 15 mins away. That's 2, I bought my appliances there Dishwasher and Stove, Stove was on…

Initially, I have no date to explain stopping by the Columbus, Ohio store in Whitehall to look at washing/dryer machines. I liked the prices ($699 each) and decided I would definitely purchase a pair, at that store. The young man I spoke with was courteous, walked with me, listened to my concerns and provided me with three printouts of w/d pairs that met my specifications.

I was so amazed at his friendliness and expressed my thanks for a seldom seen customer service approach. My thankfulness ended at that moment. I went home to review my printouts and research the products. On 16 April 2019, I decided to purchase my choice.

I stopped by the store, but no one was in appliances. I asked a female in paints for assistance. I noticed her hands were very grimy and continued with the purchase.…

00. 00 I have the email and all reciepts but I do not know how to upload these. Where can i send then them to -please resolve and advise Thanks Jeffrey Goddard

I wanted to applaud the customer service at the Hanover Lowes. I had some concerns about a purchase and throughout the process of correcting the problem, I have felt real concern for my situation and a desire to make it right.

This is extraordinary and exemplary. I compliment Anna, manager; Dave, appliance department; and Connie, returns. The good will that they generate is your best product and will bring me back to Lowes for my major appliance purchases. I will share my experience with my friends and neighbors. Thank You

Purchase a display model Samsung Refrigerator from Lowes Tucson. Sales # S1754C01 Transaction # 23524998 on 4/17/2019' The model number of Samsung was RF28HMEDBSR. Delivery was arranged for 4/21/19 and I completed my transaction ( including 18 months special finance ) using my Lowes Credit Card.

A manager approved the purchase and I departed the store. After getting back to my office I received a voicemail informing me that " The product did not work and needed repair " I called back and was told that I could not order the same item and

I could wait for it to be repaired but that they did not know how long this would take ! The only other option I was given was to have a refund. This is totally unacceptable, there was no indication on the item that it was not for sale and/or was not…

Incident # 1-28969550610 Please read.

Finally received a call from asst. mgr. Millsboro DE store. worth of appliances, mgr. now informs me that the refrigerator is not in store. It was in store, received a call from sales clerk Roger it was received. NOW not in store.

This is has been an absolute nightmare, I will inform all owners in our condo assoc. 48 units of your terrible customer service. There should be a place for 0 stars. Still have not received appliances, need to revisit third party delivery to accommodate customers.

We had aluminum fence installed approximently August 2018. The initial installation process was a joke with no coordination between the store, installer, and myself the consumer. A few months after installation the fence ripped away from the anchors holding it to the side of the house.

I’ve been trying to get it repaired for the last 6 months to no avail. I get apologies, excuses, lies, promises, and unfulfilled commitments. I had to make temporary repairs myself and both of the gate latches are still broken.

The gates, portions of the fence were improperly installed by an incompanent foreman from the fence company. Wrong parts were installed and I still have missing parts and broken parts. These comment only touch the surface of my experience it’s Lowe’s.

You wanted money up front and…

I purchased a refrigerator on 3-19-19, transaction 79002430, and this is the way it has gone: 1.

First refrigerator delivered on 4-7-19, damaged refused and requested replacement 2. on Friday 4-12-19 I checked on it since I was at Lowes and was told it was in and to be delivered on 4-14-19, I asked o move it from Sunday to another date.

I asked the sales person Anthony to move it to the Wednesday date. 3. Was called on 4-16-19 for delivery on 4-17-19 4. On 4-17-19 received a call stating that the refrigerator was not in to be brought out to me but was "suppose" to be in by end of week.

I have not had the courtesy from Lowes of Orangeburg SC of receiving a call letting me know any of the things that have taken place but according to the conversation on 4-12, the refrigerator was on hand…

bought a Samsung washer from lowes, joplin, mo 8 months ago. about 3 weeks ago it quit accepting water and i called lowes and they sent me to lowes repair, and they sent out national repair and tech said it was a water valve, they did not have one so

had to order it 1 week, they get the part but still doesn't work, they decide its the mother board, they don't have one have to order it another 2 weeks go by and they install new mother board on 4/16/19.

iit lasted my wife 1 load and then the same thing happened again. They want me to go thur the whole thing all over again and i called Samsung and they say its a new repair order and they want to send a different repair tech to work on it.

i am very upset and i am just about ready to tear up my lowes card and my Samsung. I was sold a lemon…

Went into Lowes store in Carencro store to exchange cordless drill driver set. This Kobalt set had a life time warranty. Lowes has exchanged it several times over the last few years with no problem, no questions asked. If only 1 tool within the set broke, the complet set was exchanged. Not this time.

The returns sales person immediately gave me the number to call Kobalt myself. After being on hold ten minutes or so , they told me it had only 30 or 60 day warranty. None in stock. She asked me to find a Lowes manager that she could talk to.

I handed my phone to manager, but she really didn’t want to get involved. They spoke several seconds, and told sales clerk to find item number of my set on the computer. We did. Kobalt didn’t honor the warranty and Lowes supervisor walked away.

I found…

On Fri. 15 cf refrig. It was a floor model, the last of that model in stock. The sales person checked with her manager and it was approved for sale. We established that the refrig. would be delivered the following Mon. 04/15/2019.

The delivery time was verified on that date between 1pm-5pm. In the interim we sold our old refrig. to be picked up before delivery of the new one. Around 3pm we called to know when it would be at our address.

We were told that the order was cancelled. We ask by whom and were told that it was never put on the delivery truck. At this point we have no way to protect our frozen items or refriged. products. The response by Lowes to our situation went from bad to worst.

It would take far more space than I have to document the stress and anger we have experienced.…

I bought a 5 year protection plan from Lowe's on my washer and dryer purchase. Each time my wife called to request a service on the dryer, the representative wouldn't make the appointment without additional information; ie, the serial number, then they argued with her that the serial number wasn't the right serial number, stating it was "policy", and

"there has to be a letter at the end". These protection plans are purchased by the customer; not the protection plan representative. We went into the store, and the salesman that I purchased the washer and dryer from was able to pull up in his computer the date of the sale, and all the information on the five year plan I purchased.

have no business calling my wife a liar that she isn't giving them the proper information. If you want folks to…

I order a dishwasher from you Venice, Fl store (invoice# 85180) which was in stock and a scheduled delivery for April 10th. The driver of the delivery contacted us to inform us that that unit was not in the warehouse and could not be delivered.

When the store was contacted to find out what the problem was they told us they would call back with an answer. No reply. I continued to call back and either getting put on hold, or we'll call back. The store was showing two in stock.

The manager would not answer my calls when transferred and I finally got a customer service person who transferred me to a man named Keith in the install department and told me that it wasn't in stock. I have never heard or seen so much disregard to customers in my lifetime as well as incompetence ever.

This is…

I ordered a gas range on Lowes online on 4/6/2019. I got text message from Lowe's that it will be delivered on Sunday 4/14/2019, then I got a call on 4/14 afternoon, they said the range were overbooked, they did not have any on hands, so

rescheduled to Monday 4/15/2019 between 3pm and 7pm delivery, and I also received the confirmation text message too about the schedule. Then we waited after 7pm EST on 4/15/2019 MOnday, no call, no delivery. I called back to ask about it.

A moment later they called me back, said it was scheduled tomorrow 4/16/2019. I am very disappointed at Lowe's delivery service, not surprised a lot customer complained about it online. I actually have been appreciative their customer services overall in store and a big fan of Lowe's.

They are friendly, always ready…

i contacted grant and told him of the problem he came to my home that same day and took pictures of all the panels and said he would get with US Marble to see when they could have another panel. i tried contacting grant this morning apr the 15th but could not get a reply so i contacted US Marble customer service who told me once again the panel had not been reordered any help you could provide would be greatly appreciated because my only other option at this point is to hire another contractor to tear out what has been done and start over.

Ordering online. DON'T DO IT!!!!!!!!! I have had two bad experiences. After the first one, I gave Lowes the benefit of the doubt. After this time(2nd time), I definitely will over look Lowes with any more needs. The first time, I ordered a gas water heater for store pickup.

If they don't have it in stock, it takes forever. Lowes finally sent me an email that it was in and ready to be picked up. When we got there, we went to the online order counter and let them know that we were there to pick up our order.

30-45 minutes later, we were told that they didn't have it and to come back the next day. I asked if they had any gas water heaters in stock that we could look at. They said yes, so we went and looked and low and behold we found the gas water heater that we had ordered!

The second…

My complaint is the lack of service I have received in getting a washer, which is under warranty repaired. I purchased a Maytag TL Washer, on May 22, 2018, and it started having performance problems in February 2019. I immediately called customer service to have a repair man look at the problem.

A repair man showed up during the second week of February 2019, and he reported that he has never encountered a problem like the noise our washer was making. He stated he would order a part and it would be ready in 7 to 10 working days.

After two weeks had passed, I called the customer service at 1-888-775-6937, to inquire on the status as too much time had passed. I was advised that the part was on its way. Thereafter, another two weeks passed and I called again and they advised me the part was on…

Hello. My name is James McCrory. I am 66. I live in Mont Belvieu, Tx near Baytown, Tx. My Lowes did not have the lumber I needed, so I drove to the Webster store at 19225 Gulf Freeway - Store 0651.

I wanted to purchase an 8' 2"X4" cedar board. I am in a sedan and needed it cut in 2 pieces. I was instructed by store personnel that the store policy was not to cut the board. I have shopped in Lowes and Home Depot since both started to do business in this area and have spent Thousands of dollars betweed the two.

They have both always cut lumber when I needed it cut. My Home Depot in Baytown has a station set up for customers to use to make such cuts. I asked the checker to contact the store manager and ask if he could make the cut.

Manager Felicia (no last name would be provided) told the…

another wonderful experience at lowes. went to get 20 bags of mulch) on sale-good deal.

However, the gentlemen directing me to the pallet of mulch was "on his last nerve". JOHN was irritated when I got out of my truck to check if I would hit anything backing up. I am partially blind in my left eye. backing presents a problem.

Things were getting heated when another employee DYLAN came to my rescue. Promote DYLAN, retrain JOHN. Joe Williams

I buy lots of home improvement items from Lowe's each year, even weekly in the spring and summer months. You employ some really knowledgeable people, but you also employ people that don't have any knowledge about the department they are working in. Your employees need training.

It is very aggravating and time consuming to have to look for everything I need by myself, I come to Lowe's not only to buy merchandise, but for some help, expertise and courtesy of the employees knowing their job. Some employees do not know their job, and only are looking forward to their break and going home.

I know that is probably hard to find qualified employees, but if you train them and pay them then they will make you good employees. I taught school for 30 years, it is hard work to train people, but you…

The phone at your Prescott, AZ store is not answered, other than the automated announcement. No depts. answer.

I recently contacted the store and spoke to a representative whom answered the phone and told me to hold on. I held on for nearly 10 minutes before the representative returned to the phone. After coming to the phone to assist me I gave the rep the item # I was inquiring about and she had a very nasty attitude.

Assistance from her was not completed or granted due to conversation ended. So I called back to the store and someone answered the phone and did not say anything just put me on hold. So I called from a different phone number then asked to speak to a manager. I spoke to Ms.

Cassie whom attitude also sucked. It's like she was not understanding what I was saying and begin getting louder on the phone. So I just told her I will come in the store. I can't believe it the customer service…

Customer service at 935 hanes mill blvd carpet department is TERRIBLE!! Excuse after excuse, said they sent mail on cost ,never did. figured this out after they asked for my e-mail ( my wifes) address when they said they had sent it.

Said they tried to call, obviously did not since my wife is home all day on disability. No comment on statements made from my wife when she had to call because they knew they were wrong and lied about the issue at hand.

Did not place 2nd carpet order until 4 days after it was measured again after the carpet installer did not measure a room. Tried to instill in the employees head that it was need to be installed before the 23rd of April due to home closing and buyer for home wanted it installed before closing.

but yet did not care to call or order until…

The countertop was too long so they cut a hole in my window frame to accommodate the extra length, They could have cut the unfinished edge that went against the stove and left my window alone. They also installed my countertop in two pieces.

The problem was they used two different stones to piece together, This cost me a lot of money and I regret signing the paper that I was satisfied because I wasn't I just wanted them out of my house. Hopefully you will re consider and fix my problem before I tell too many people about the horrible work they did.

I went for an interview at one of the Lowe's stores in Pittsburgh and the man who was supposed to interview me never showed up. they kept paging him, but he never answered. After about 1/2 hr. I left leaving my name and number to call me, but he never did.

I know I'm just one of many candidates, but you just don't not show up. I never had that happen before. I was telling a few people and they couldn't believe it and said that tells you what kind of place that would be to work.

It makes me think differently about Lowe's now. The right thing to do would have been to call back and apologize.

On March 26, 2019, my husband and I purchased a washing machine and a refrigerator from the Lowes store in Lewisburg, WV. The salesman was VERY helpful and nice. We have bought several appliances at Lowes in Lewisburg, WV in the past and have had the same salesman and have been VERY well pleased.

My complaint is NOT with the salesman but with the delivery service. The appliances were not in stock, therefore they had to be ordered and delivered. ). He also said that they were having problems with the drivers but the current ones they had were a little better.

We had heard that this was the case. Lowes had contracted with a third party in order to save money and that the drivers were now Mexican and could not speak English. In the past we have never had a problem with delivery so we agreed…

Re: Store 2336 Project No. ) has failed to return unused materials upon completion of the flooring project, to either Lowe's or myself. These materials amount to over $900 in value (previously purchased by myself). Repeated efforts to have the subcontractor return the items, so that I could be reimbursed, have been met with failure, even though the subcontractor has said that he would return them.

Lowe's in-store personnel have not been able to resolve this issue, so am forced to use this complaint forum. The subcontractor no longer returns my calls to him. Any help that you can provide would be greatly appreciated, since $900 is a large amount of money to me. Thank you. Leon Draxler

Terre Haute 0215 Store Manager

I was hoping to hear back from you regarding my experience in your store and i never did.

My wife and I purchased brand new cabinets and countertops right after Thanksgiven 2018 and was hoping to begin work at the beginning of the year. January came and we never heard from Lowes regarding our cabinet delivery and around the middle of January we contacted the cabinet department and was informed that they would follow up with our order. Again a couple of weeks went by and after emailing nothing was communicated and we contacted our representative again via phone and this time we was told to contact diamond directly. I called diamond only to be told that our cabniets were released into production three weeks late and that they would not be finished until…

My hust and I went to the Lowe's in Surprise, AZ this afternoon to look for a shower door We went to the flooring Dept and pushed the call button for assistance. After waiting over 20 minutes for someone to come to assist us we left the store and went to Home Depot in Surprise.

They assisted us right away and even helped us put the shower door in our car. I gave you a rating of one because this is the lowest rating you have. I guess we are Homer people now instead of House of Jimmy

On March 8th we went to your Mission Valley store and spent over $1000, we were remodeling a bathroom That night it took over 45 minutes looking for half inch Durarock boards. I talked to 2 people and they said they had 41 in stock.

I was sent from one side of the store to the other only to be told to go back to where I just came from. I said those guys sent me here and we checked and there was empty shelves in their department.

That was the first mistake! I was told 5 days for delivery of the shower pan. We received it on the 19th and it was 2 inches too narrow. We needed one 54 inches by 34. we got 54 by 32.

So I had to redirect the drain. It took 25 calls and 153 minutes on the phone to get this issue resolved. The delivery dept. answered the phone only once out of countless calls.…

I had a Maytag washer & dryer for 16 years and loved it until washer quit. I went to Lowe's and purchased another Maytag, but the clothes all tangled and didnt seem clean ,there was no agitator and it made lots of noise so i thought that was the problem. I traded for a G E. and I hate it. It makes so much noise I cant hear the t.v.. I ask if someone could come and listen to it just to see if it was right . and they said it could cost between 90.00 and 125.00 just to come listen to it. I got this one in March and the month is up. I hate to complain and went in once to tell them, but didnt say anything, just ask them to come listen to it. This one has an agitator and sometimes walks away from he wall. Purchased 02/13/19. Anything you can do will be appreciated. The dryer is fine.

Mary

In August 2018 I purchased a Pella bay window and four Pella basement windows,. The bay window, installed in January, was installed improperly and leaked. The 4 basement windows were installed March1. They don't open, and are not even Pella windows, which I believe is fraud.

A Pella representative has come to inspect their window and concluded the window is sound and that installation is the problem. Another Lowe's contractor has come to inspect installation and agrees bay window was improperly installed. I have been patiently trying to work with customer service, but that is difficult when they don't answer the phone or return calls.

I need 5 new windows or my money back. I spent $6,395 for product and service, and have yet to receive either with satisfaction. In the past I have…