Lowes Complaints Continued... (Page 5)

Went to pick up a kobalt stool. It said it was on isle 59 at the store. There was no isle 59 at the stoor. I looked around unable to find it. Went to customer service. The 2 employees were dicussing what time they get off and talking on their cell phones. Finally they told me it was on isle 17. It was not. No one in the store seemed too urgent about anything. I finally ask if someone could locate this product. The called for mgmt. In total I was at this store an hour to pick up one item. Everyone I spoke to seemed bothered by me trying to locate an item. I never saw employees seem less interested or slow in my life. This may explain why the parking lot was empty at 2:00 in the afternoon. I will never shop here again. Get some mgmt and employees who care. Horrible experience. This was in West palm beach, Fl., on okeechobee blvd.

On December 21, 2018, I placed an on-line order for a Modular Outdoor Kitchen Center, model 463246418. We have been looking at the local store display model listed for $1199.00 for several months where the store representative informed me the item would have to be ordered as there were none in their store inventory. My wife finally decided to purchase a unit as a Christmas gift for me making an the on-line purchase. We were happy to discover the modular was priced at $899.99 on-line so we made the purchased with delivery.

I subsequently received an email stating the delivery would be on Friday, January 18, 2019, between 0800 am - 0800 pm. On Monday, January 14, 2019, I called the Kahului Store where a representative confirmed the item was in stock and delivery to my residence would be on Friday, the 18th. I made myself available on the 18th for the entire day, actually performing outdoor chores at my home as so not to miss the delivery. At about 1 pm there was no delivery so I checked my phone and found I had missed two calls. Both calls had no voice messages I called the number and left a message as no one answered. I then called the Kahului Store where a representative said the delivery was scheduled for the afternoon run, the second delivery for the day. I requested to speak to a manager and was connected to a female supervisor, Unfortunately i did not get her name. She said that due to the size of the item, a flat bed would have to be used to deliver the kitchen modular. The morning run delivery personnel were not back yet after the morning deliveries. I informed the supervisor it would be better customer relations if they could inform their customers about these delivery schedules so their customer wouldn't waste their entire day just waiting around. The supervisor said they are not sure about the deliveries until the morning they arrive for work. I find this highly unusual as deliveries are normally scheduled days in advance and not just that day. The supervisor also mentioned the delivery personnel will call within a 2 hour window of the delivery. Being it was about 1:30 pm. I asked the supervisor I could expect the delivery until sometime after 3 pm which she confirmed. I even joked with my wife that the store would probably make us the last run of the day because I complained.

I waited, and waited, and waited - 4 pm, 5 pm, 6 pm, and still no delivery. I also remembered the confirmation delivery email said the hours of delivery was between 8 am - 8 pm. Now it was about 7 pm and getting dark so I called the store and spoke to a supervisor. A male named Kevin said their delivery personnel had called me twice during the morning with no response. The delivery people also drove to my residence and left a note on my door. I told Kevin that I didn't receive any calls from them as there were no messages. I further told Kevin I called the store in the afternoon where a manager said my item would be delivered in the afternoon. I also told him I was home all day where no one came by. My driveway is enclosed by a metal gate with a security camera along with my dog. There was nothing showing a delivery truck stopping at my home recorded on my video camera. My dog wasn't alerted, and no one could have entered my property walking up to my front door and leaving a note. Kevin said he could not do anything to help my situation and the modular kitchen would be deliver next Wednesday, January 23, 2019. I told Kevin that was unacceptable and his explanation made no sense. He said his records show delivery was attempted in the morning but when I called the store at 1:30 pm, another supervisor said it would be delivered in the afternoon second run which never happened.

Frustrated as I was, I drove to the Kahului Store on Saturday morning, January 19, 2019, and picked up the Kitchen modular myself. I have always heard horror stories about our local Lowes Store and now I believe them. I will not shop at the Lowes store here unless they are my last resort. Please respond to me with your findings because I truly felt I was not provided the decent customer service. Even though I was able to take advantage of the on-line price I don't feel that should have made any difference in the service I received. I also see the price for the same unit is now $1399.00.

In May of 2018 we purchased an HVAC system thru Lowes, they contracted with Willard Heating and Air in Dallas, TX. We have been having issues with the system since installation. Now on the coldest day of the year its not working. Called service, they want to charge 189.00 to come out. It’s not even a year old yet. Willard is terrible and its a shame that Lowes is associated with them. We are now sitting and waiting for someone to come out. So much for spending 15000.00 dollars thinking we would get good service going thru Lowes.

They lied to me and told me no pesticides were used on the milkweed. They said they looked so good as they just got them in that day. All 20 of my monarch caterpillars died after crawling on those plants. They fell off into the dirt in the pot. I’m livid!!!!!

To Whom Ever,

The refrigerator had an extended warranty purchased when we bought it in Nov. 2014. The refrigerator was delivered on Dec. 3, 2014. The Model no. is: WRB322DMBB00 & the serial no. is: K44014440. We noticed that the refrigerator section wasn't cooling on Jan.7, 2019. My wife contacted our local Lowe's Home Improvement of Morganton, N.C. about it not working. They first said that they couldn't find the purchase record and that they didn't have a repair man to fix appliances. My wife called the next day (Jan. 8) and ask for the Appliance Dept. and they couldn't find the record either of the purchase, but gave her the 1-800 number to Service Center. They then contacted a local appliance repair service center. The service center DID find where we had purchased the refrigerator and the extended warranty. We have had to put all our refrigerator items in ice coolers and keep ice changed periodically so our food wouldn't go bad. It has been a week since the refrigerator stopped working. A service technician came today, but he told my wife that it would be another 24 to 48 hours before he would get an approval to proceed with the repairs. Mean while, we're still having to keep ice on what food we have that hasn't gone to the bad. I just wonder if you (reading this) would be pleased with the slow response to fix your refrigerator should yours stop working and under warranty.
I have purchased all kinds of building materials, tools, all kinds of appliances, yard & garden materials, etc. My wife & I are very disappointed in how slow it has been to get anything done on this refrigerator. It is very disheartening when it seems that NO ONE CARES about getting this fixed Quickly. To me this is like having your heat to go out in the dead of winter and you're left setting in the cold. Here again, you can't go to the grocery store to buy the food you would really like to eat because you don't really have a good way to keep it. My wife & I are seriously considering looking else where to buying all items we need for home improvements or other appliances, etc. in the future. We will also be letting others we know about how slow you are to get appliances fixed under your warranties and taking care of your customers.

Disgruntled Customers,
Charles & Debbie Patton
Jan. 14, 2019

upon purchasing 10.00+ order and requesting 10% discount,being 30% disabled veteran with va card with picture and service connected disability verification was denied a $1.00 discount because my telephone# was not correct, that I have had for thirty years. why with i.d. card in hand must I need to give further information to gain your offer of 10% off, offer. home depot asks no questions upon viewing i.d. this is not the first occurrence this happened. no longer will I shop lowes and I will close my credit account with your company. $1.00 really?

To whom this may concern;
Re; Methuselah M Shama and Grace M Shama
Concerning Violations of our Civil Rights;

We the above named couple are coming back to you on the erroneous and false reporting of our credit rating.
To begin with about 10-12 years ago we had a Lowes credit card and were trying to trim our budget for retirement so we turned in the credit card. Last month or so we noticed a couple of leaks in our roof and so we called Lowes and a salesman came out and gave us a bid of a little over $17,000.00 to have our roof fixed. So naturally I went to the store I had already bought several thousand dollars’ worth of stuff over the years to get a credit card to help with my repairs. Both I and my wife signed up for one and it was turned down in a matter of minutes and now here a week or so later we finally get a response why.
Now I only see 2 reasons why this would be as follows;
1. The first is because I am a veteran and I receive 80 % disability for the same and Lowes has put me as a risk of paying back my debt and in the process has lied and assaulted our character.
2. The second is, A few months back we applied for an Amazon card and received one in the mail. The only thing I bought was a hard drive because I didn’t need anything else at the time. But on the first months bill there was a charge for something else. So we called Amazon and they took it off. The very next bill we got and that same charge was on it again. So I decided not to go through that every month so I cancelled the credit card which was issued with Synchrony Bank. They did not want us to get rid of the card and tried to get us to keep it but then I have bought from Amazon for over 15 years so kept the Amazon account but opted to continue as a pay as you go person and it has worked well.
However about a year ago I bought a newer car in Columbus Ohio and it was financed with Huntington Bank who said my credit score was well over 700 at the time. Just last month I talked to my banker here in WV and he offered to give me a better rate than Huntington was giving me on my car and I got a rate of 4% which was 2% less and several hundred dollars over the life of the loan.
Then last week or so I bought another used car in Marietta Ohio and my banker financed it for the same rate and I have a copy where this same Experian says my credit score dated on 12-21-18 is 757. Also on that same date TransUnion and Equifax reported close or similar scores.
But I get this letter where I have applied at Lowes and they say this same Experian is saying my score is 445. I’ll send you a copy that I will present at our time in court if you wish so now then let me know.
But to beat all that right after we got that turn down from Lowes we went into Parkersburg WV to the Home Depot there and applied for their card and was immediately approved.
What you have done at Lowes is unlawful and illegal and if I don’t receive a response from Lowes to these allegations legal action will follow.
I am a disabled American veteran and was happy to go and do my part. I am now 74 years old and have been a Pastor of a church for over 10 years and a member of the DAV.
What you are doing defrauding me as you are will not go unnoticed in this world.
Maybe you can shed some light to the judge and jury on how our scores dropped that much in that length of time without you using some sort of misaligned prejudices.
I respectfully submit this letter before I file legal action to give you time to repent of your evil ways. I will wait for 10 days before I file legal action for you to respond.
The book of Job says it like this:
Job 38: 1 Then the LORD answered Job out of the whirlwind, and said,
2 Who is this that darkeneth counsel by words without knowledge?
3 Gird up now thy loins like a man; for I will demand of thee, and answer thou me.

Methuselah Martus Shama

We contracted with Lowe's in Silverdale WA for a complete kitchen remodel. Part of the job is to remove two existing walls to open the space. We informed the Lowe's rep one wall was load bearing. No problem, we will install one or two posts to bear the weight he said. We were told there may be additional costs due to unforseen circumstances. There is a structure problem that needs corrected and we are "now" being told Lowe's will not fix it. We came to Lowe's because we trusted your name. As an Navy Veteran your word is your bond and at this point I don't think much of Lowe's word. Our project has started and now is on hold with no usable kitchen. Going to find the store manager today. We are requesting Lowe's corporate to assist in this project completion. Roy Covey 360.620.0547

Would give 0 stars if it let me. After making an order online I did the survey. Before the survey I used to never get any soliciting. Since the survey I have gotten 14 phone calls from solicitors.
It’s against the law to sell people’s data. Ask Mark Zuckerberg! What your doing is illegal and you should be ashamed of yourselves.
After this I’m only shopping at Home Depot and Walmart. I will be following up to make sure your not leaking anybody else’s information as well. I would attach the photo of my phone logs to show you but afraid you will leak my info. I am putting the word out on Twitter and other social media bc this is a big deal.

Install a new roof, siding and kitchen. Roof continues to leak. Never stopped. Taking forever to get this attended to. Took gutters off the house and a the downspouts. This flooded the basement and cannot get any attention to this matter. The new roof has been leaking since the install and a mess is in the yard on the roof and nails all around. Need the leak repaired, the basement repaired and the mess cleaned up

Contractor refuses to address the issue. Calls it condensation. A buck full of condensation.

Paula Whittington 1 313-5802470

WE wanted storm doors for are house we went to Lowes. we payed 300.00 per door they charger me 450 per door to install them they are not even square the rub as they close We have called Lowes a number of times but no one have came out to fix's them

We purchased a refrigerator at Lowes on NE Pine Island Road location on 11/19/18 for $699.00 and as part of the promotion for this product it came with a free ice maker. Delivery was set for one week from the date of purchase but they called and cancelled stating that the refrigerator was not available. One week later they called and left me a voicemail letting me know when the refrigerator would be delivered. I tried calling the phone number back but it was not accepting calls. I called the store and advised them that I was out of town and we had to reschedule but they still send out the refrigerator. By the time they actually delivered this item it was almost three weeks later and the ice maker was not included. I went to Lowes and spoke to Casper from that department. I advised him that the delivery person told me the refrigerator was a floor model and he gave me a refund of $56.00. I also told him the ice maker was not included and he promised to look into it and get back to me the next day which he did. Casper told me he called the Sarasota store and had located an ice maker and if I could wait one more week it would be sent out to me. this was more than 2 weeks ago and still no ice maker.

My daughter brought a town house and could not move in until the refrigerator was delivered because she has two small children and this was a critical appliance to have. I know that this store does not have a store manager and am very disappointed that things are not going well. For the past 13 years I have been a faithful customer of Lowe's and have purchased ALL my appliances and when it came time to upgrade the windows in our home did so through Lowes.

I would appreciate someone reaching out to me with a solution to our problem. I work for a major hospital in this same area and clearly understand that customer satisfaction is critical to the survival of every business. As a customer I am definitely not satisfied with the service Lowe's has provided. My experience has been very poor.

Gloria Farre

233 NW 15th street,
Cape Coral , Florida, 33993

Tel: 239 989 2314 - cell

I AM WRITING THIS COMPLAINT DUE TO THE UNACCEPTABLE SITUATION MY 84 YEAR OLD AUNT IN MOBILE, ALABAMA (MRS. MONA PORTER) HAS GONE THROUGH.
ON THE OTHER HAND I LIVE IN ARIZONA AND I AM IN CONTACT WITH HER ON A REGULAR BASIS. HER WATER HEATER QUIT WORKNG BEFORE CHRISTMAS. SHE WENT TO YOUR MOBILE, ALABAMA STORE TO BEGIN THE PROCESS THAT LOWES HAS IN PLACE; WHICH I FIND TOTALLY UNACCEPTABLE. HAVING A CONTRACTOR COME OUT TO MEASURE THE HEATER, THEN GO BACK TO LOWES AND GIVE THEM THE WORKSHEET THAT THE CONTRACTED PLUMBER GAVE TO HER. PAY LOWES AND THEN SIT AND WAIT AGAIN. WHEN THE MAN CAME THIS PAST SATURDAY AND INSTALLED IT HE NEVER WAITED TO SEE IF IT WAS BEGINNNG TO WORK. HE LEFT SAYING THAT SHE SHOULD HAVE HOT WATER IN ABOUT 3 HOURS. WELL THAT DIDN'T HAPPEN. IT DIDN'T WORK.IT NEVER GOT HOT.

SHE WANT BACK TO LOWES THIS PAST WEEKEND AND WAS TOLD THAT THERE WERE NO MANAGEMENT IN THE STORE ON WEEKENDS. SO SHE WENT HOME AND CALLED YOUR CORPORATE OFFICE AND SPOKE WITH A LADY NAMED MERCEDES. SHE STATED THAT A REPAIR MAN WOULD BE AT HER HOME TODAY BY 11:00 AM. HE CAME AND SAID IT WASN'T THE HEATER THAT IT WAS AN ELECTRICAL ISSUE; HE THAT HE ISN'T AN ELECTRICIAN AND LEFT.
KEEP IN MIND THIS UNACCEPTABLE RUN AROUND IS BEING DONE TO AN 84 YEAR OLD WOMAN HAS BEEN WITHOUT HOT WATER GOING ON THREE (3) WEEKS.

POINT-IN-CASE HAD THE FIRST PLUMBER THAT CAME OUT HAD WAITED TO MAKE SURE THE HEATER WAS WORKING ALL OF THE CONFUSION AND FRUSTRATION SHE HAS BEEN THROUGH COULD HAVE BEEN AVOIDED. TODAY SHE CALLED YOUR CORPORATE OFFICE AND SPOKE WITH MERCEDES AND SHE SAID IF THE WATER HEATER THAT WAS EXCHANGED OUT THIS PAST SATURDAY HADN'T BEEN DESTROYED THEY COULD HAVE COME AND EXCHANGE IT AND PUT THE OLD ONE BACK IN AND TAKE THE ONE THAT WAS INSTALLED. BUT NO, THIS IS JUST MONDAY AND SHE WAS TOLD THAT THE WATER HEATER THAT WAS REMOVED THIS PAST SATURDAY HAD BEEN DESTROYED. WHICH WE DON'T BELIEVE.

SO NEARLY $800.00 LATER SHE SITS ALONE WITH NOT HOT WATER...

WHEN MY AUNT TOLD ME THAT SHE HAD CONTACTED LOWES TO START THE PROCESS I TOLD HER I HOPE THEIR SERVICE IS BETTER THEN THE LOWES IN BULLHEAD, AZ. THIS PAST SUMMER MY HUSBAND OPENED AN $8000.00 LOWES CREDIT CARD.THE FIRST TIME HE WENT TO USE IT HE COULD NOT GET ANYONE TO HELP HIM. HE RETURNED HOME AND CANCALLED THE CARD. WE ACTUALLY GO BY LOWES TO HOME DEPOT NOW WHEN WE ARE IN NEED OF MATERIALS. WE WILL NEVER SHOP LOWES AGAIN. THIS IS AFTER PRIOR YEARS OF HAVNG PURCHASED FOR (4) MAJOR APPLIANCES FROM LOWES: STOVE, MIRCOWAVE, DISHWASHER AND REFRIGERATOR. OH YES, AND TWO WATER HEATERS THAT MY HUSBAND INSTALLED...

SO I'M NOT SURPRISED! MY HOPE WAS THAT SHE WOULD HAVE RECIEVED SUPERIOR CUSTOMER SERVICE. WHAT SHE RECEIVED WAS A TOTAL DISREGARD FOR HER SITUATION. A TOTAL DISREGARD FOR THIS SWEET 84 YEAR OLD WOMAN...

SO LOWES HAS MADE A NAME FOR THEMSELVES. IT IS ONE OF NO CUSTOMER SERVICE. IT IS ONE OF MAKING A "BUCK" AND TO HELL WITH THE CUSTOMER...

IT SEEMS THAT LOWES OWES MRS. PORTER SOME TYPE OF CONSIDRATION GIVEN THIS TOTALLY UNACCEPTABLE SITUATION.

I/WE APPRECIATE YOUR REVIEW AND REPLY TO THE EVENT THAT LEAD UP TO THIS MESSAGE...

I was unable to bring back Christmas lights that did not work until a few days after Christmas. This would have been the 3rd time I had to take lights back as they would not work after a few days. I was told that they couldn't take them back after the 25th of Dec. I could not believe that. The clerk said that there was a sign up. I never saw any sign stating that and that is not what the receipt says. The clerk was very nice about it as it was not her fault. That is a ridiculous policy. It was not my fault the lights didn't work. I had only had them 2 weeks total and they didn't work before that time. I will no longer shop at Lowe's even though it's right down the street unless an emergency. I can certainly see why they are closing stores if this is the type of policy they have.

Unhappy customer

Hello. My husband and I are currently renovating our kitchen. We are loyal Lowes customers and have recently spent over $4000.00 there. On the bottom of one of our receipts was a spend $50 get $10 off coupon. So on one of our frequent trips there we decided to redeem it. At first it would not go through even though we were spending over $300.00. So the cashier had someone over ride it and she said we were all set. Once outside I checked my receipt and the $10 had not come off. My husband was upset so went back in and the same woman who overrode it in the first place said "oh yea, that won't work because you used your Lowes charge card. First, why weren't we told this at the beginning of the transaction and second, the store would actually try to discourage people from using their card? We easily could have used another card. This makes no sense to us. Just had to let you know we were disappointed and frustated. Thank you. Diane Parris

After just last month paying off a $16,000
Promotional within the 18 month period for flooring and other items , I went to my Lowe’s in Kingston NY to buy shelving and a floor covering pad etc.
when I was checking out I noticed the price of the rug/pad the cashier rang up was different than the price shown where the item was on the shelf . I mentioned it to her and her response was that “I need to go back and take a picture of the price
And come back and show it to her” ???
Really??? Me the customer needs to do this?? Meantime I have this huge cart with a heavy shelf unit on it. What is happening to customer service. ?
And then she hands me the receipt and asked me to fill out a survey??
I have spent over $24,000 . Dollars in Lowe’s in the past 18 months on my new home build. I’m questioning myself if I’m ever coming back to this store.

My transaction # 34250232 on 12-19-18

I went to Lowe's in Martinsburg, WV on 12-12-2018 an ordered a pressure tank. I have called when I was told it would be delivered to my home an they knew nothing. I went in an still nobody knew anything an no managers would talk to me. I went back on 12-27-2018 an still nothing. An a customer service lady called for the managers Crystal & Max an both refused to come talk to me. Finally I was told that the manager Crystal said nothing she can do an can't refund me. Well thank goodness their was a very nice older lady that understood an refunded an I still reordered it again. An it was suppose to be there no later than 1-3-2019. I went in on the 2nd an Maggie helped me an really looked for it. Than said it would be in on tomorrow which was the 3rd. I called an nothing again. I called again today 1-4-2019. An I was told might be in on the 7th. I never had such bad service. This has been a really big inconvenience and stressful time. I would be so thankful if I could please get some information an discount for all this. My number 304-261-0431

Today I went to the Lowes store located at Orange Park, Florida.
I have a home project to be completed. I went to the contractor counter and greeted your service rep with "Good Morning, Happy New Year" She responded with a similar greeting. I started to asks the location of foundation blocks. She then stop me cold and responded "You need to talk to him" and walked off. saying something under her breath.The individual she pointed to, was named Joe. He had a disappointing look on his face with the handling of my question. Joe did assist me with my question.
After thinking more on the customer service from her. I decided to take my business to Home Depot. I did not look for her name tag, but I am sure I will not use this store or any other location for sometime.
I have been a faithful customer with your organization for many years. If I can give a half star I would.
Very Disappointed Customer.

Went to the store to buy installation for our house. My wife went and starting talking to a customer service person there named bob in ref. the best to get for between 2x4's. The person was not very nice at all. Very rude and condescending. I can see why Menards next door is doing so well. I wanted to leave but my wife said "lets go thru with the purchase". So we did. This took place on December 29th in the morning.

Loaded cart full of lumber, was told your saw has been broken for some weeks now, I needed few pieces cut to size, left cart in isle went to home depot, their saw works. lowes Sanford nc please fix your saw.

I had a family member perform a return without a receipt due to my hospitalization. Upon my release I went to use the card the return had been filed on and I was refused to make the purchase of my desire. The clerk tried to explain the policy and I rebutted the effort The issue is the person that did the return is now passed away. I enjoy business with Lowe's > I am sure this is not the only event that someone may experience in reference to this policy.

Ordered appliances in October and they still have not been installed! This has been a nightmare!

I placed a large order for windows in April 2017 (costing over $21,000.00). I was told the installation would be in June. Over the past 6 months, there have been numerous delays and problems. There are still 5 windows and a sliding door that are not installed. These were scheduled for install on Dec. 21st. I just received a call from Lowes stating that these would not be installed until Jan. 15th. I have scheduled vacations/ and work around this project! This is the worse purchase I have ever made. I have not been offered any type of compensation for this inconvenience- I was billed for the entire project in April- yet Lowes has failed to complete this project within a reasonable time. This is very poor customer service and unacceptable.

Having our kitchen remodeled. Have had numerous problems and the biggest issue is NO ONE returns phone calls. Wrong size cabinets were ordered for the island setting the project back 4 weeks. Project was paid in full at the end of May, did not start until September 10th. The back splash was installed incorrectly with the wrong pattern. Contractor was given wrong plans. Still waiting 3 weeks later to have back splash fixed and NO ONE has contacted us. Incorrect spice rack was ordered, still waiting for correct ones to be delivered, 3 weeks later. Still waiting for additional hardware for cabinets, 3 weeks later. We are now over 3 months since the project started and still not finished.

We used the store in Hackettstown, NJ. Lowe's employees assigned to the project NEVER get back to us. Very poor customer service considering the cost of the project plus we purchased all new appliances from Lowe's.

I moved to Tifton so I could shop locally and our local Lowe's has the worst service in tools. I tried to buy a tool box for my husband. Had to go to the store twice and took 2 hours to find out they could not even find merchandise I wanted. It said they had 3 in computer but no one could find in store. Finally went out of town to get my gift. The employees were terrible.

In November 10,2018. We purchase a washer and dryer and two pedestals. The sales lady told us that the delivery would be on November 26. It didn’t come in. I called Lowes . The sales lady told that it hadn’t came in. She told that the washer and dryer were on back order. Then I got a call from a delivery man, he said they would deliver the washer and dryer on tuesday Dec2. We waited for them and they never came. I called the manager. He gave me the round around. I called the next day. I talk to a manager, he said that he had the appliance there. They deliver them Friday. Now we are still waiting for the two pedestals. I went to Lowes and talk to a manager. He told that the pedestals were on back order.Today is December 16. We still are waiting. We paying for 2 pedestals that we don’t have. This my trans# 14886664. We needs answers. When are we supposed to get this pedestals. This is the Lowes Home Center address where we purchased the appliances. 7843IH 35S. Phone#210-334-3150. Thank You
Mr. Gilbert DeLeon

My husband and I were in search of a double wall oven and cooktop for our kitchen. We went to our neighborhood store in Frederick, MD, over the Veterans day weekend promotion. We had to schedule a contractor to come out to do measurements. The contractor came to our home on Tuesday,Nov 20th, 10 days past our store visit. The gentleman advised that as long as the appliances are available they would be installed by Dec 18th, since one of their team members were going on vacation out of the country until the end of January. He also advised that we should hear from Lowes with their costs and recommendations by that Friday. That Lowes would have the info by Friday morning. As.per my experience with this store, we of course heard nothing! Sunday, Nov 25th my husband and I went to the store to inquire as to whether the detail info was received. The salesman popped open his drawer and there it was, no one bothered to notify us. We paid $70 to have this completed and they didn't offer the customer service that we should have received, nor did they apologize for their lack of customer service. At this time, we placed our order for the two appliances. I advised the salesman of the contractor time crunch prior to ordering. As he was inputting the wall oven, he stated that's good. Then he imputed the cooktop and hesitated , turned to us and said, it appears that we won't be able to get this item until Dec 10th. I asked if this would be enough time for the contractor to do the install, it should was his response. So we continued on with the order.
On Dec 9th my husband, happened to be in the store and stopped by the service desk to inquire about the status of our order. The woman at the desk looked up the info and told my husband it was coming in tomorrow Dec 10th as scheduled. Again, no customer service, i called the store on Tuesday the 11th to see the status. I spoke to a very snippy, inpatient salesperson who looked up the info and told me that the items were sitting in their DC and would not arrive until the 18th, no apology offered, just a sarcastic nothing we can do about it. I tried to explain to him that this was ridiculous, he talked over me until I asked him to stop talking and listen to me! I explained that these appliances will not be able to be installed until the end of January or early February due to the contractor going out if town. This was unacceptable since we started this in early November. He stated if the installer can't get to you, its not our fault. I told him had i known how,I would be treated I wouldn't have placed the order with Lowes that I am considering canceling. He said well then cancel!
After thinking about the total lack of customer service I received moonTuesday morrning, on Tuesday evening I called the supervisor and explained my dilemma. He looked into the contractor info and also advised that both appliances were on the truck to be delivered on Thursday. He also told me to check in with him the next night,that he would make a note to himself to update me if there were any changes! Guess what! Haven't heard a word since. I called him the next evening, he was out on break, I left a message for him to return my call. He did not! I spoke to someone else who looked up the info and was told the cooktop was in the store but the wall oven was on the truck for a delivery on Friday,Dec 14th.
Last night I had to call yet again to check the status and spoke to the first person who actually tried to help and was very conscientious about customer service! Her name is Brenda!
I explained my situation to her and my dissatisfaction with the way I was being treated as a customer. She looked into everything and contacted your CPO department as well to see about the install,since obviously the current contractor won't be able to do it in a timely manner. Brenda found out that the wall oven was still sitting in North Carolina stuck because of the recent snowfall and that at the earliest it would arrive on Dec 20th. She also advised that upon speaking with your CPO that I would have to wait for the current contractor to return because they completed the detail and no one else would work with another company's measurements.
Bottom line, I sit here in limbo! This is completely horrible customer service! The time to deliver my order, ridiculous, especially since I was never advised the oven would be a problem! After all the time, it will have taken over two almost three months to have these appliances!
Good customer service would have been the salesperson who probably earned a commission, or even the department supervisor,who promised he would take the time to watch and advise me, call me to give me the info that the wall oven was not expected until Dec 20th! I am the customer and should not have to continue to do the legwork!
The next thing that is upsetting to me is deal to receive the discount for using my Lowes card, I need to pay the charges for these items by December 20th otherwise I will not get the discount and will have to pay interest! So, now I am expected to pay for items, that I do not have, not sure when or if will receive them, or if they are installed correctly or even work properly! Tell me when us the last time you paid for something that you didn't receive or know for sure if you are going to receive!

My daughter ordered new appliances for us for Christmas. We were told to have every appliance out of kitchen. Thursday, Dec. 6th they were taken out. New appliances tom be delivered Dec. 11th. Daughter was notified that they could not deliver until Dec. 18th. She called and talked to a lady who said she would call her back in 15 minutes......it has been 7 days and that 15 minutes has not come yet...we are having cabinets and counter tops installed and they wanted appliances in before they started! The way it stands now...Lowe's is saying they can not be delivered until the 18th. We have been without oven and cook top stove, dish washer, range hood, will be 14 days and we are two senior citizens...Sandwiches have been a little to much! Is this the way to treat customers especially since everything has been paid for? Poor customer service when the lady said she would call back in 15 minutes! Lowe's were to install appliances when they were delivered....is this going to be a problem too! They have been paid to pick up appliances also! Is this going to be a problem too!

I truly dislike Lowe's for many reasons such as being profiled having my bags checked at the door after I paid for my items been harassed by employees been made fun of my employees for what I was wearing but that's not what I'm complaining about this time. My complaint is that my debit card does not work at any Lowe's anywhere in my state of Colorado but for some reason I have never had another problem anywhere else with the same exact card it's really a nuisance when you're a contractor and you have to either remember to stop by an ATM to draw out cash before going to the store or finding a Home Depot close by. But in all honesty I would much rather go to Home Depot. I never would a Lowes

I went to Lowes to look for a Welder for a Christmas present for My Son and found one on the web site that I liked so on the 2 of December I paid almost $1000.00 the Welder and I was told it would be here December the 5th which was Great. I called on the 7 to check on it and was told it wasn't in. BUT they would call the supplier and find out when and get back to me. between then and now I was told there were six calls to Lowes but no return calls to me . Today December the 12 I talked to Carlee in customer care and She called back and said She called and Left a message and would send a follow up Email to them. She Called Back and said Bad News it is out of stock and wont be here until mid February. At least a reply. I called back to see if I could up Grade to a Larger Welder. Lowes doesn't want to help I was given the Phone number to the Company that Makes the Welder and told to call myself and cut Lowes out of the Middle . I used my Lowes Credit card to Purchase the welder and Have made one payment already and by the time the Welder Might get here I'll make two to three more payments on a Christmas Present I can't get. I Hope Home Depot has time for Me Tomorrow . No wonder everyone is shopping on Line and Not in Stores.

Zero stars for today. I am extremely upset with the customer service from two associates at the Lowe's Easton, Pa store. I was in the store an hour ago with my adult son to purchase an over the range microwave. Product # 848355. First off they did not have the item. We kindly asked if we could pay for it and pick up in another store. "Ron" the associate who works in appliance was rude and acted like he had no desire to help in any way. He reluctantly called the Phillipsburg store in NJ and was told they had one left. We agreed to pay and pick up in that store but then he told me his computer was "slow", and I had to go up to customer service to do the transaction. Hannah who was also not helpful, acted like she did not know how to do her job nor did she want to. She was able to pull up my temporary credit card, but then said we had to go all the way back to the store to purchase with "Ron" who now had other customers. After a wait, he rolled his eyes at us and started the transaction to purchase, then stopped and said "nope you're going to have to purchase in store" stating that he did not have all my credit information and he could he call the Phillipsburg store to ask them to hold the item. I feel he was discriminating against us because we our of ethnic background and/ or that we are military veterans. His rudeness is unacceptable. He made sure that we were not going to be able to purchase this fairly simple item. I shop at Lowe's often due to the fact that I have recently purchased a home and two of my sons also have purchased a home this year which I have been helping them with items. Both my son and I went to this Lowes over our lunch break and it turned out to be a giant waste of time. More importantly we left the store feeling discriminated against. Is this the type of people Lowe's employees? Sad. I'm embarrassed that I am a " My Lowe's member. Doubt I will be back for a very long time,if ever!

I called your store on Chandler Blvd in Chandler to check and see if you had a certain item. I was transferred to the plumbing department and was told to hold. I was on hold for 12 minutes. I hung up because I thought he forgot about me and he did not come back in between. I had to keep checking to see if he hung up on me because there is no hold music or any type of recording letting me know that i was still on the line. I called back a second time and was hung up on before i could finish my sentence, asking for plumbing. I called back again, to ask for plumbing. i was put on hold for 5 minutes, and the phone must have rang again on her end, i asked for plumbing again and was hung up on. I called to speak with the store manager. After holding for 10 minutes, i was told that they did not know where the store manager was as they were not picking up. They asked if they could transfer me to one of the assistant managers. I said yes. The phone rang and one of the regular representatives picked up. I think they transferred me to the wrong desk/department. I asked if he was an assistant manager and he said he would transfer me to one. This is very disappointing and frustrating trying to speak to someone to assist me on an item and being hung up on several times. Extremely poor customer service.

The lowes store in Longview wa. 98632 is in dire need of training. The employee in pluming did not know nor could he figure out how to order a faucet. The employee at the customer service desk did not know to do it either. My question is why don't they know how, secondly why is it that they hardly ever have anything what you want or need in the store, unstocked items, empty shelves, so why even shop at store anymore, why not just but online, its quick, easy and much less of a headache than shopping at lowes. Employess hang out in groups, if your having problems employees run in the other direction. If you are thinking of shutting down the stoire in longview just go ahead for it does not help me in anything I do or need. and the employees and contractors leave plenty to be desired, note back fence that was installed bad job done by lowes contractor. so I have stopped doing business there at this store in longview wa 98632, on Ocean beach. Just thought you would want to know why people are not shopping there, poor service so just as well to shut it down. I find myself shopping more online cause its easier and less stressful and they have what you need and want without the stress !!!!!!!!!!!!!

What a waste of time Lowe’s executive resolution team is. Look this up, your contractors can do anything they want up to and including not doing anything right and you Marvin Ellison think it ok. What the heck, we got your money and we are not living with the sloppy conditions we left your kitchen in this year and through the holidays. I bet you we’re proud to serve thanksgiving dinner with your family in a kitchen that was fuctional. Who care about the little guy.

You should replace the cabinet, would have been done long before now but you continue to kick down the road now blaming the supplier. Do you not accept any responsibility? No since of urgency? No respect for you customer? Good Grief. I bet you won’t be sending a survey on the satisfaction of this project.

Hope you have a Marry Christmas. Speaking of Christmas, WWJD? Oh wait, he was a carpenter and would have done it right to begin with. You are really something else.

Thank you,

Joel Barkve
210-238-9219

On Dec 7, 2018, at 12:09 PM, <Exec.CustService@lowes.com> <Exec.CustService@lowes.com> wrote:

Good morning, Joel.

I wanted to let you know we are still waiting to hear back from the vendor on an ETA for your cabinet skins. I’ll keep checking on this and will let you know once I have an ETA. I’ll follow up with you no later than Friday, December 14, 2018.

If I can be of further assistance in the meantime, please do not hesitate to call me directly at (866) 284-8989 ext. 6587666. You can also respond to this email execustservice@lowes.com. You may also contact us by mailing your correspondence to Lowe’s Companies, Mail Code RSN6, 1605 Curtis Bridge Rd., Wilkesboro, North Carolina 28697.

Thank you,

Christopher

Lowe’s Executive Customer Relations

I spent little over eight thousand dollars in September an Oct had extra floor tile insulation couple 1+6+10 oak boards forty dollars a peice nickel played tub spickets lost receipt they refuse to return the items even a gift card was going buy more stuff but I'll go to lezzers or ybc from now on lost my money there thanks hope the best to ya I'm spreading the word around I no lotcontractors

Lowe’s Issue with new sliding glass door
- April 2018 – scheduled and had contractor come measure for door.
o He advised that Lowe’s would be calling to schedule installation

- August 2018 – a rep from Lowe’s called wanting to have us come in and select a door. We had forgotten we even had started the process.
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- August 18, 2018- we went to Lowe’s and selected our door and went step by step to order the door. Oscar was the employee assisting us. He called at least twice for assistance, other employees came and gave guesses as to how he should proceed. He was very personable and encouraging. When completing our paperwork he looked up the date for the door to be ready and it was 63 days lead time(October 21), with installation being no later than 11/1/18. He assured us it would NOT take that long- as we had already waited too long. Project#553719011. We then went to customer service and signed up for a Lowe's credit card.
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- When we hadn’t heard from anyone by October we went to our local store, and were advised the door would not be in stock until after October 25 and that Oscar no longer worked there.
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- October 25 we called again, and we were told it would not be there until November 1.
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- November 2 received call to schedule for November 14.
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- November 14 the installers arrived. Took out the old door before checking the new door, destroying it. They then had Dan come out and look and said , “We have good news and bad news, good news is the door fits, the bad news is it’s the wrong door.” They then called Lowe’s and were instructed to install the wrong door and that a new door would be ordered rush delivery.
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- December 4, Dan called Lowe’s and spoke with a manager named Brian who said the new door was not ordered rush and would not be available until Jan13. He said it was a popular door and was on back order. He indicated that corporate would not make any concessions until after the correct door was installed.
We now have a door that opens from the wrong side, confusing our old dog, and the outer part of door trim was not finished/sealed as the installer said he would be back in a couple weeks-and we can feel cold air all around the perimeter of the door. Our install will possibly be in mid-January in Northern Illinois...or maybe not, as I'm sure weather can be another delay. The holidays are just around the corner and we are SO FRUSTRATED!!

On 12-3-18, made a purchase at the Longview, Texas Lowe's store. I gave the cashier a $20.00 coupon that I had received in the mail. She did not apply it to my purchase (which I discovered after returning home). I am very disappointed since she kept the coupon as I am 76 years old & on a fixed income.

Our less then year old washer broke down friday... when we called to have someone come look at it Saturday (cause we bought the 3yr service plan ) they told us someone would be here monday between 9-12....after no one showed up and no call to inform us that it would acually be 3 or 4 more days till someone could come!

the worst ordered fridge on 11 3 18 didn't get it until after thanksgiving it had an 8 inch gouge in it so I sent it back. then had to keep calling to find out when fridge would be replaced when I found out not until 1 5 19 I told them I wanted my money back I paid cash. when I picked up my refund I let the girl count out the money I trusted her my fault I left lowe's went right to home depot bought another fridge when I counted out the money I was 100 dollars sort I should have counted the money at lowe's but I took the person's word my mistake. but I will never set foot in an other lowe's store I am 70 years old and never had a problem with any one until I dealt with lowe's .beware of store at 15350hall road I was supposed to get back 1.429.94 I got back 1.329.94.

This is a complaint to document the poor service I am receiving in reference to a Troy Bilt Snow Blower I returned to store number 1934 (Mount Pocono, PA Lowes) on January 18th.

Today is December 3, 2018 and I am unequivocally annoyed due to the following treatment:

* November 18, 2018
I took a Troy Bilt Snow Blower back to store #1934 at the advisement of a Lowes Service Customer Service Representative because I could
not find my original receipt. The person I spoke to provide me with the invoice number (98899), store number and protection plan number
which I needed to return the item.

* Upon entering the store, I went to customer service with the information provided. First of all, the person working in customer service stated she
could not work with me witout a receipt. I responded by asking for a manager and stated that I had an invoice number and protection plan
number. Once the manager came, he told the employee that I could in fact be helped because I had all the information I needed. As a
result, I left the the snow blower, and was told that my snow blower would be sent out to Steele's Hardware for service. (I was okay with that.)

* November 29th (11 days later),
I contacted Lowe's to follow up on the snow blower repair and spoke to Chrissie and a Supervisor named Brent who stated that I had to contact
Troy Bilt. I contacted Troy Bilt, spoke with Mathew, Drew Supervisor, and received the case # 04331301. I was also told to contact Steele
Hardware for additional info. I then called Steele's Hardware and inquired on the status of the repair, they informed me that they were awaiting
approval for the part (Carburetor) from Troy Bilt. Later that day, someone from Steele's called me and stated that they received the approval to
order the part.

* November 30th
I received a call from Troy Bilt stating that the reason the carburetor had to be replaced was because I put bad gas in the snow blower. I then
went to Steele's Hardware and inquired about the carburetor and bad gas. The repair person at Steele's showed me the part, and stated that
the failure of the carborator was not due to bad gas, rather it was a manufacturer's defect.

*December 3rd
I returned a call to Lowe's Approval Department ( Which I received on Friday, Dec. 30th), spoke to Crystal and was told that the part was not
approved to date. She also stated that I have to pay $150 to repair the snowblower which clearly has a manufacturer's defect!

My complaint is this: 1) I paid over $1000 for what I thought was a good snow blower.
2) I keep getting the runaround from Lowe's Staff and Troy Bilt.
3) Troy Bilt won't take responsibility for their merchandise made with defective parts.
4) I purchased an additional protection plan which won't take effect until 2020.
5) To date I have no resolution to the problem and no snow blower!

I am requesting that I get a refund for the blower I PAID MY HARD EARNED MONEY FOR so I can purchase another one and a refund for the extended protection plan. I live in Mount Pocono, where snow is the norm in the winter.

Respectfully,

David Peck

We purchased our third kitchen from Lowe's recently and Billy in the Cabinet Department was great. He was very helpful and worked with my wife on the design. We also ordered new appliances for our kitchen. We were called by the store twice confirming our appliances were in and were ready for delivery. We even changed the delivery date on one call because the Kitchen was not complete yet. This past Thursday my wife and I went to Lowe's again to bye a washer and dryer and dishwasher. We purchased the items added it to our delivery on Saturday and confirmed with the associate the items were indeed in stock and would be delivered with the other items we ordered over two months ago . Well much to our surprise the guys show up on Saturday and no stove and no microwave . However the washer and dryer we ordered three days earlier was on the truck. I called the store to inquire I asked for the Manager on duty and was told he Mike was dealing with another delivery complaint and would call me back . I gave my phone tothe woman my name and problem and she said he would call back. He never did the next day my wife called because I pissed.She spoke with Travis and he was useless and had no idea why they didn't deliver the two items. You would think that someone who is on there third kitchen with Lowe's and ordering all their appliances too would get some type of customer service ! We have used Lowe's in the past but our next kitchen won't be coming from you guys. I think they delivered our items that were in the store went to someone else and they screwed up . Travis never told my wife when the appliances would be in and didn't have an answer . You would think that someone who just spent ten thousand dollars in the store would get some type of answers. I am very dissatisfied with Lowe's in Leominster and after this is resolved I am going to look elsewhere to spend my money .

Jefferson Davis store cheste r va waited 20 minutes, then finally left while carpet guy was on phone. Before that in blinds section, talking to associate and gets a phone call and we have to wait while she answers it. Way understaffed and service customers that are there before one's on the phone. Store is horrible, left my cart with$1500 in March and walked out, he only half mile away

Hello,
My wife and I went to our local Lowes location, in Sicklerville, NJ. We picked a Washer out nad gave all our information to the sales person and we received a 5000.00, credit limit with the Lowes no interest card, for a year. My wife finished that and we walked out with all our paperwork together, and took it home. We both thought that it was paid for from the new card, we were approved for. It took 11 days, to get our delivery of the washer and about 12 calls to Lowes and then to the trucking company that delivers. they kept saying they would call and delivery for 6 days after purchase. Finally someone I talked to said the problem was, they saw on their computer was, that it wasn't paid for. Everyone til this person did nto tell us this. We waiting all day for the delivery finally. No more problems, the delivery truck said they couldn't finish the deliveries. It then took a few more days to track down the truck, the washer was on and make the delivery. This is a disgrace and we are all very upset with the whole experience. We had to go to a Laundry mat and spend money to clean our family's clothes. My number is 215-439-8384.

I purchase 3 appliances and their parts to be delivered. I was originally sent an email that the items were scheduled to be delivered Wednesday, 11/22 between 10am-noon. I even received a call confirming delivered date and time the day before. I took time off work to wait for the delivery. Noon came and gone so I called to ask for status. I was told I was scheduled for delivery 3:30-7pm. I told them No one will be home because we work.

I was told I couldn’t reschedule until after delivery attempt was made. Well they came and left. Then on Friday I received an email that it was scheduled for Monday since they don’t deliver on the weekend. Sunday, by 5:30 pm I didn’t get a confirmation call for time for Monday, 11/26 so I call in. I was told my order was suspended and they can’t deliver my order and no one reached out to me. I asked to speak with a manager, go a hold of one but was told she could not help me since it was an online order. Got transferred to multiple different people afterwards then finally someone spoke with me but not a manager. Then I was told it will be delivered sometime from. 7am to 9pm 11/26 but can not give me a 2 hour window and if it is not delivered on 11/26, then it could be 11/27and if not for sure 11/28. Am I suppose to not go to work just to wait for the unknown delivery...I was very baffled and upset. I said forget, cancel my order and transfer me to a manager and with in a minute we got discounted. Shocked!!!!
I went to the other Lowes store for help but they can only do so much since the order was not from their store. They said that that order will not be delivered and get it canceled. Next day 11/26, by 1:30pm I still have not received a cancellation email not a confirmation of delivered call or email. I called in to find out status, but was only told it was not cancelled and the appliances were schedule for delivery but was not able to give a time and I still did not get a confirmation call for delivery from anyone. I’m at work.
Then today, I received an email to say my order was scheduled for delivery for 11/30 between 7am to 9pm again after I cancelled the order. I called and spoke with a lady, Lucy or Lisa from the online order department and was told she was get it cancelled and sent me an email. This was alittle after 12:30pm today but still nothing.

I need this matter resolved ASAP. I am not happy at all. I can be reached 209-601-8515

My husband and I went to the Glenville, NY Lowe's on November 1, 2018 to get flooring for our home. Speaking to the salesperson there, we were assured that the laminate flooring we ordered on the day could and would be installed before Thanksgiving Day. On that day we were told we needed to take the paper work to the payout registers and pay one cent to complete this order. This we did. A delivery date for the flooring was set up at this time and we were told we would be contacted for delivery. Because we never heard from Lowe's about the delivery, we went to the store to find out what was going on. At that time we were told that the order had not even been pulled but would be delivered the next day. It was. That was two weeks ago. We were told the flooring needed to sit in the house for three days to acclimate to the temperature of the home and that we would hear from the installation people within three days for installing the floor. Well, never heard from installation people either. My husband called the store to find out when the install would take place and we were very rudely told "everybody wants it done by Thanksgiving" Finally, my husband obtained the phone number of the installation people and called them. (This was over a week after delivery) He was told at that time that the installation company had just received the paperwork and the install could not be done until December 4, 2018 (well past Thanksgiving Day). In the meantime, expecting the installation of the flooring to be done, my husband had ripped out all the old carpeting in our home and gotten rid of our old furniture. We had ordered new furniture to be delivered and needed to change delivery date on this also. So we have been sitting in our home with no carpet and no furniture and a pile of boxes (24 to be exact) of laminate flooring and molding and floor patch in the middle of our dining room. My husband called the installation company again and one of their installers came to our home to look at the floor (yesterday, November 26) and informed us that the flooring we purchased could not be installed because our home's floor was too uneven. He suggested that we change orders and get vinyl planking. We went to the store to look at the vinyl flooring and were told that would not work either. It was suggested that we either get a refund or put in carpeting. We looked at the carpeting and picked out what we wanted (because at this point I just want to put my house back together after all, now Christmas is on the way). We spoke to the manager at the store who very rudely said to get "his" product back to him and then we could order the carpeting and once the carpet was ordered, it would be another two weeks before it could be installed. Now, keep in mind that the 24 boxes of flooring was delivered in a truck and was put on our porch with a forklift. My husband very nicely helped the delivery man carry in the boxes. How did the manager think we were supposed to get 24 boxes of laminate flooring in our car and into the store? I made this point to the manager and he said he would have a pallet delivered to our home and my husband would have to carry out all the boxes of flooring, the 50 pound bag of leveler, the molding, etc. Really? I am so very disappointed with the level of customer service at this store and feel that we were treated very rudely.

this problem was eventually resolved and the associate at the returns was very patient, I purchased a tankless hot water on my new cc it was defective and returned it on Saturday, they had to call credit department to get the money back they did I got another one which was also defective returned that gor a different model which was mislabeled and it came up to be 500.24 when according to shelf label and the associate in the hot water department said it was indeed the model that was 369 not the model That was 479 he also said if there was a problem to call him but after asking at least 4 TIMES they did not call him then TONITE I had to return thAt and because of your policy on credit cards they could not DO and even exchange and I Would have to wait for you to put the money back on my credit arid after I STARTED YELLING THEY CAME UP WITH A SOLUTION MAINLY A CUSTOMER CARD WHICH WAS LIKE A GIFT CARD I AM COMPLINING BECAUSE EVEN THOUGH THEY GOT THE PROBLEM FIXED I HAD TO YELL TO GT T DONE, THER WAS ALO THE SAME ISAUE WITH THE PRICE AND I DONT KNOW HOW MANY TIME I TOLD THEM ABOUT THAT ERROR, THEY FINALLY PUT JUST THE PRODUCT NUMBER IN THE REGISTER AND LOW AND BEHOLD THE RIGHT PRIE CAME UP. I DO NOT LIKE HAVING TO YELL AND I ESPECIALLY DONT LKE DIFFICULT RETURNS. BY CONTRAST I HAD TO RETURN SOME PARTS TO HOME DEPOT AND I WALKED IN GOT THE REFUND JUST LIKE THT AND WALKED OUT NO DRAMA The store in question was he Palatka store my email is doloresthebird@hotmail.com

ps as added note as soon as I pay this cc off it will be shreded

I contracted with Lowes to have a backyard fence installed on 9/6/18 and as of today 11/24/18 it is still not completed. I find this unsatisfactory and incompetent. I am a retired disabled Navy veteran who has always had a high respect for Lowes and their work for military veterans, however, in this instance I am very disappointed in Lowes and the subcontract installer. Synchrony bank just keeps adding money to my account and I have no receipts telling me how much materials or installation fees cost me. I have nit heard from Lowes in over two weeks. Thank you for looking into this complaint.

Respectfully,

Rickey A. Underwood, US Navy Retired

To whom it may concern,

I purchased a custom made French Patio Door from Lowe's San Bruno Ca in July 08,2018 for $6300.00
1st the sales associates that went to my house took 45 mins to find the French Patio door we wanted ( Jeld Wen)
2nd the door finally arrived Lowes San Bruno and Lowe's arranged the installation 08/27/18 , it went downhill from there, the installer Lowe's contracted was very rude he got frustrated cause he couldn't fit the door properly, 1st when the unit arrived Lowes - no one from Lowes check if the unit came in complete with lockset and handles, this was discovered after the contractor took off our old door and stacko the side wall 2nd the contractor blamed our floor was messed up, then later he told my husband "You bought a piece of SHIT door" then he start throwing stuff around my husband had to stop him and calm him before he breaks the door... 3rd they have to block the door with a piece of wood nailed it to the frame to secure ,so that no one can enter my house , I was dealing with Violet Tinoco, at first she was compassionate about the situation, I had to push your supplier to get the Lockset and handles sent ASAP..I had to push back my family vacation ...too make long story short it took several weeks to get the parts sent however they only sent the lock set not the handles so I have to wait another week finally your contractor sent another person from same company to install cause the 1st guy was very rude, well he didn't install the lockset and handles properly, very sloppy and scratched the volts , lockset and the door sidings , the door couldn't shot tight cause it's not aligned properly..so again I reached out to Lowes and Jeld Wen and sent photos to Jeld Wen to show what quality of a door I got and I told Violet that aside from the door being poor quality your contractor forced the install that messed it up more.. we plead our case to Lowes however i didnt get the customer service quality at all. finally Jeld Wen agreed to send a brand new door after the time I spent ... Finally the replacment door arrived Lowes couple weeks ago, I stressed to Lowes that I need this fixed before the Holiday cause now is November and I had pushed back several jobs from other contractors to lay the tiles and reno my fireplace , which cant be done not until this door is replace and installed properly... here's one more thing the replacement door arrive Lowes however Jeld Wen forgot to send the lockset and handles...so here I go again ... I reached out to Lowes last week and asked them to schedule that install asap, Violet said that she is trying to get another contractor to do the install several days pass I reached out to her then she said the contractor she wanted to use is not responding so she will send the inital contractor who did the install, she was just waiting for their call back last Friday or Monday latest, well today is Wednesday and I dont have any update , I texted the Branch Mgr of Lowes San Bruno ( Ben Martinez) but no response .. I always have to be the one chasing them down ( Violet and Ben) to get update

This is the worst experienced I've ever encountered , being in the customer service industry is this how Lowe's treat their customer ? i didnt purchase several hundred dollars worth of item, for God Sake I spent $6300.00 , I didnt get a $6300.00 door at all ..

I even invited Ben to my house for him to witness how messed up this door was and how did your installer forced it.

I order this beginning of July now almost end of November I still dont have the door that I paid for , but what I got is a defective door.

I need to get this replace properly and quickly. cause with this service failure I am paying for 2 mortagages I couldnt move in soon enough .

Why do I have to be the one to be proactive and try to get this fix, Lowes nor Jeld Wen simply just didn't show any Urgency nor being compasionate about the customers dilema . The contract I sign is with Lowes not Jeld Wen nor the contractor, so I hold Lowes accountable for all of these issues .

By the way, the sales person who sold me this door told me that Jeld Wen is the worst company to fit doors after the fact ,so why didn't he tell me this before I ordered this ?

I need to speak to someone higher than the local branch , I will also send a copy of this msg to your CEO .

I had Lowes at 5901 University Parkway Winston Salem NC 27106 come out and measure a Master Bedroom/bath, Hall, and Eat in Kitchen. They had a Vendor come out to measure-Aarons Flooring. They guy told me someone would call me back to provide the results of the estimate. I went to Lowes today, 11/21/18 to inquire about the Estimate. I asked the Representative that I was there to get the Cost of the Project. I told him that 3 rooms were measure and I needed the estimate for each room. He gave the me estimate, but it was for the overall Project and square footage. Which was 667 Square foot. I asked him to recalculate with the break down of each room. The original quote was for all three rooms with using a 1.00 laminate. I was wanting a quote for the $2.99 Pergo Laminate flooring-but would need a quote for each room. The store representative didn't know how to do that, so he called someone else to assist. The lady that came back to help was very rude and short with me-like she didn't want to be bothered. I told her twice as to what I wanted. She rekeyed the info into the computer using the $2.99 Pergo that I had picked out, but didn't do it by each room. She printed out the estimated, then walked off. I again asked the Representative about getting the cost by each room. He advised that he didn't know if the computer could do that or not. He states that I should just go with the total amount that was given to me. I advised him that what I was requesting was not complicated and I needed it so could plan out my budget. I wouldn't be able to get all three rooms done at one time, but I wanted to get the Master Bedroom and Bath done. He said he would have to see if that could be done. I was so disappointed in the lack of service and hospitality offered by this store. Both Representatives behaved as if I were bothering them and was asking them to do something that was extremely difficult. The lady representative seemed very disturbed and unhelpful. Never once, did she as any clarifying questions or answer any of my questions. I have bought from Lowes quite regularly and have never had such a bad experience as this. I will look elsewhere for my Flooring as it seems that I can not get and Quality Service from your University Parkway Store. If you need any further specifics, you can reach me at 336-642-4158. My name is Eddie Hayes.