Lowes

I was recently at your Lowes in Queensbury, NY. I needed help in the plumbing department, which was something simple, but I couldn’t locate it. I spent more than half of an hour waiting for help and finally a man from the electric department.

Another man near me had the same issue. It took two intercom calls and 4 pushes on the help button to finally get the wrong person. It’s my understanding in checking with another Lowes that managers are paid better if they can cut down on the employees hours.

My opinion is that you need to have better service and forget this policy before you lose a lot of business. I have always liked Lowes better than Home Depot, but I’m not so sure now. Sincerely, David Atkinson

I ordered a hose reel and hose on line 3 weeks ago from your store in east Patchogue the hose was delivered but the reel was returned by Fed ex because of damage some one by the name of Crystal signed for it and I have been calling the store and even drove 30 minutes from my home to ask about it because no one there could tell me why it wasn't in their system I was finally told it was being shipped out last week and

it never was now my wife called 3 days ago and was told it would be here by today may 22 nd. They still have not sent it out and no one gives us any answers but of course I've been charged for it and also was told they couldn't cancel the order.

I have been shopping at Lowe's for years and have never been treated so poorly i will pay off my card cut it up and start going to…

i was humiliated in front of the public which disturbed by son. i am thinking of contacting

I have purchased a suite of 4 kitchen appliances from Lowes. The range and refrigerator were special order, because of the items purchased. I was out of the country for 2 weeks, and when I got back, I was expecting to hear from Lowes. I had to call, at which time the refrigerator and microwave delivery were done the next day. Great. The range is still not in. OK. But, today, I was supposed to have a dishwasher delivered by an installer who would install the unit. The time window was between 11:30 am and 2:00 pm. NEVER CAME. This is when the fun starts.

Contacting your company and getting help is nearly impossible. I have placed at least 5 phone calls today, maybe more. I was passed from phone to phone, only to wait for the phones to ring until they hang up. Nobody at Lowes answers phones.…

Purchased major appliances 5/17/19 going to 2 different address's. Both scheduled for 5/20 Monday delivery. 8859 Sissy Lane address, Lake Charles la rec'd phone call on their way and was delivered. The 1301 E. NOT notified by the local Lowes store on where or when the delivery would be made which is unacceptable.

I called 5/21 and talked to Mitch in delivery , he was unclear on what happened but I never rec'd any information about this and had to call the delivery dept to locate the order. WHAT happened?? Need my order....

I am complaining about the Waterloo Lowe's policy regarding refunds. Almost a year ago I purchased a new refrigerator and was told I had to buy a water hose connection. After the refrigerator was delivered and installed, I was given the new hose and told I didn't need it so I should return it to the store for a refund.

When I attempted to do so, I was told I could not receive cash but would have to spend the approximately $10 dollars on store credit. The person in the customer service department called the manager on the phone when I protested The manager said that was their policy and I would have to find a $10 dollar item.

Given the fact that the original purchase was not my idea I did not feel I should have to find an item to receive the credit. For $10 Lowes has lost a customer. I…

We purchased a washing in July last year and has been messed up for over four weeks. We have called every week and keep getting the run around that they can not find anyone to come repair. We even bought the extended warranty and for what? We were told on the Monday April 29 that someone would be here on Wednesday of that week to repair. We are very frustrated at this point. Would someone please help with this, four weeks of have to go do laundry else where is not why I bought a new washing machine. If no one can help I would like all my money back an I will go somewhere else.

Thank you Rickie Rogers

843 672 4831 please leave message

On 5/13/2019 I purchased a Whirlpool Dishwasher from Lowes Surprise, AZ store on Grand ave. at approx. 7:30 PM. I clearly asked for installation at my rental home, 12742 Crystal Lake Dr. Sun City West, AZ 85375. I arranged to have installation call my renter and supplied a phone number and address.

I was told that the installer would call within 24 hours. The installer left a message or me on Thursday, 5/16 at 4:45 PM. The message was unclear and quite garbled. I called the number associated with the message and encountered a female who was most uncooperative, hostile in that I did not know who called me.

She asked my name numerous times and seemed totally unconcerned about providing installation service. I became irritated with her ( I did not use profanity). She refused to help me and…

It started when I ordered some items online, Lowe's contacted me to say my order was being transferred to a different store because the store my order went to (Rogers Arkansas) could not fill the entire order. 21. Then again I was contacted by the alternative store to say they could not fulfill my order for the next several days and sent me a new invoice, I noticed the delivery charge had been increased too. I decided to cancel. 47 from my account.

I contacted both my bank and and manager David Dotson at the Rogers branch, it took many phone calls and ten days for me to get my money back. I asked to be compensated for my out of pocket expenses and for the time it took to resolve this mess. Nothing was offered.

I purchased a John Deere lawnmower on 3/12/2015 a D105.

First time I used it it would not turn. Called Loews and they picked it up and replaced it with a D110. Being nervous about a big investment your sales rep suggested I purchase a 3 year extended warranty which I did.

00, told them I had the extended warranty. Called Service advantage and they told me the extended 3 years was up? Said it has been a little over 4 years leaving about 10 months left. They told me the warranty started when I purchased the mower, said John Deere covers the first 2 years then the 3 years kicks in was what I was told 5 YEAR COVERAGE!

Your sales rep misled me. I am a 70 year old veteran who was misled by your sales rep. Lowes service advantage kept telling me sorry but it expired. Told them I was misled and…

Store 0588. Approached 7-8 associates. Trying to locate an item. All just said go here and pointed. I had several items in my buggy to purchase. Everyplace a went that they told me to go I was unable to find the product.

One associate said “it’s out front”. I was like where? “Idk, but it’s there”. Stopped at the customer service center. 3 associates setting there. Ask one who told me no it’s not out front but in lawn and garden. As I walked away I heard her tell the other ladies.

” So sent on a false hunt knowingly. I arrive and item not there. I ask another associate bout the product. He said it’s out front somewhere probably by lumber. I make it from one side of the store to the other. I find it. Yayy.

I ask a associate if he knows the grade of silica in the product or could he look…

Hello, I would like to say my husband and I visit Lowes for our home improvements. This time we are thinking of going elsewhere. We had visited your store Niles Mi for carpet and got a quote. My husband returned to Lowes and guys came to house for measurements.

To our surprise the quote was more due to Lowes employee not knowing how the carpet is laid. (coming from the Lowes guys who measured) It was Monday the 13th when the measure crew came to the house. Two days later my husband gets a message to call back for final price for carpet install.

Later that afternoon he calls and is told from the same employee who he has been working with that he would have to call him back that he was busy. Now here it is Monday the 20th and we still haven't heard from Lowes.

I would have thought service…

This is the worst Lowes that I have ever been in . I went in to buy lumber there was people standing around on the phones at the cash registers while customers was waiting to be checked out the store was nasty not cleaned up materials laying in the floors , I watched one cashier walk outside and

use her phone instead of helping check people out . This happen two days in a row so it was not a one time thing . I will not go back to this Lowes I will drive to Spartanburg or Hendersonville just to go to Homedepot from now on if this is what I have to deal with.

This is the store in Boiling springs South carolina.

Called corporate office about labor my husband and I did on removal of a fence, before installation of a vinyl fence costing over five thousand dollars. Was hoping to get some kind of re-imbursement of the 650 dollars charged, because we removed half of it.

I was told I signed a contract, and pretty much nothing could be done. The corporate office was to get back to me the same day or the day after, but nobody does their job, therefore I have yet to hear from anyone. Doesn't surprise me.

They are just hoping I will go away, so I guess you got what you wanted because I will be going away to another place of business for my home improvement needs. I would have thought you would want to make your customers happy so they will come back, but once again I was wrong. Have a nice day!

I PURCHASED a natural gas room heater from LOWE'S over two years ago, took it back right after I purchased it and got a new one. I called the factory but there phones don't answer give you directions to different web. sites.

00 on this room heater. It was a 32,000 but heater. I finally got an answer via e-mail told me sounds like thermocouple is bad and they don't have any, factory is out also. Don't know when they will get them in.

I know the weather has broke, I would like to get resolved before next year. If there is anything you can do for me I would appreciate it THANK YOU TOM MCGIVERN.

We placed an online order for LASKO 22" box fans and when came to pick up, they were the wrong item. Lowes Associate did reorder the LASKO 22" box fans but cost was higher and when they came in, they were again the wrong item.

It takes a lot of time and gas for us to go to your Lowes in North Charleston SC, we live 1 hour away. To travel that distance and then be wrong item twice, is not acceptable in any way.

I asked to speak with store manager but waited over 30 minutes and was a no show. EVER. Very poor customer service!!!!

I wrote a check for over ,11k to have a vinyl fence install, your store has cash my check and I still have no fence, all i have gotten is the run around, i have ask LOWES to either assign to another contractor or give me my money back so I can find another company. i work hard for my money and deserve better than this.

i know 11k is not a lot to a corporation like lowes, but i worked hard for it. I will never again use LOWES. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Below is notes I sent to lowes. Re: 1122 Weston Fence

Mon, May 6, 2019 4:24 pm

ryw626 (ryw626@aol.com) To:bill.a.white + 1 more Details Have not heard from the contractor, UNACCEPTABLE is an understatement.…

I prepaid & ordered blinds to be installed 6 weeks ago. I was told that it would take 4 weeks maximum for them to come in & my installation to be set up. no one at the store level can tell me anything about the order , other then to blame the vendor.

the sales people are untrained, short staffed, & useless. the managers are hiding somewhere & not responding to pages. wth is lowes doing?? I want my blinds!!! either compensate me for my trouble or cancel the order & refund the measurement fee & the cost of the blinds.

this is no way to do business!!!

I’m a 68 year old service connected disable veteran, I also own an operate a small ranch. I have been a Lowe’s customer since the Texarkana store was opened. On Sunday May 5 I went to the Texarkana store to pickup fencing materials to complete a fencing project.

During checkout I informed the clerk I wanted my Veterns discount the store offered an I also wanted farm tax exemption on the items. The clerk, his supervisor and several more employees told me I couldn’t get two discounts on the items, I stated that the farm tax was not a discount from the store, but a agriculture exemption that I could use because of farming and ranching operations.

00 of paint to paint my shop, an had no problem. Your employees told me I was all wrong that they never did that and very disrespectful insinuated…

We special ordered blinds on April 13, 2019 and was given an estimated transit time of 14 days (note: NOT 14 business days). The last tracking says delivery will take place May 8th, 2019, 25 days transit time. Please understand, the employee at Lowes in Redmond (Pattie #4330) has provided good customer service, but the transportation assurance we were given has been far from accurate.

order and had laminated flooring installed. Lowes ordered the wrong Quarter Round that goes around the edge of the floor. 00. 36 for the wrong one that they order. 00. It was not my fault that they ordered the wrong product, in fact what they order is wood and had to be painted.

I would like for Lowes to settle this matter immediately. It has been over a month with not results. 36 for the complete floor.

My name is Latricia Williams and I will never shop at Lowe's Home Improvement again!!! I was recently in the Langhorne, PA. store and received extremely rude and insulting customer service. I was shopping in the bath department getting ideas for remodelling my master bathroom.

I needed some help and guidance, but wasn't ready to buy anything that day. I pressed the need help button by their desk. " Right from the get go he gave me attitude. I told him I wanted to get some ideas and advice on my bath remodel.

He asked me if I was looking to purchase anything today. I told him no and that I wasn't at that stage yet. He threw a couple of pamphlets at me and said here. I told him I wanted to get pricing and some pictures of different designs.

He said he couldn't do that. I also told him I…

I BOUGHT CARPET FOR MY BOAT AND GLUE. THIS IS WHAT LOWES RECOMMAND. WE PUT IT DOWN JAN. 2018. THE FIRST TIME WE WENT OUT AND RAIN ON IT. IT WAS A NITE MARE. IT STARTED COMING UP. WE ARE NOT PLEASED WITH THIS.

WE HAVE MANY MANY HOURS PUTING THE CARPET. WHAT CAN LOWES HELP WTH THESE? I HAVE SHOP WITH LOWES FOR MANY YEARS. THANKS I KNOW YOU WILL DO THE RIGHT THING. ANNELL BROWN FROM CARTERSVILLE Ga.

Ordered 5-2-19 internet 100 bags of Scott brown bark chips with preen. My internet Order confimation said the chips would be delivered today May 5th. Delivery from your Commerce MI Lowe's store. Order number 375099006 invoice 73815. As of today I have NOT RECEIVED ANY EMAIL UPDATE ON MY ORDER DELIVERY.

Finally I was advised that my bark chips would be delivered today MAY 5TH between 8 and noon.

However I DID NOT RECEIVE A CONFIRMATION CALL LAST NIGHT FROM QUERIES. HAVING NOT RECEIVED QUERRIES NIGHT BEFORE TENTATIVE DELIVERY TIME PHONE CALL TODAY I WAS WORRIED ABOUT THE SCHEDULED DELVIERY. Today I am here waiting or my deliever of 100 bags of chips.

Need to be here to open gate and most important tell the delievery folks where to put the pallets. I called Commerce to verify delivery and…

I'm very saddened by the lack of care and knowledge in your outdoor gardening center in Milledgeville, Ga. Although most are trying hard to help, there is not enough people to help customers and to take care of flowers. Distoressed plants they are clogging the isles.

It appears too many were ordered at once instead of staggering orders. The workers are left to deal with the mess. This is a management issue to me.

I purchased a riding lawnmower from your Fultondale, AL store on May 02, 2019 and they delivered it on May 03, 2019. The mower stop working before I could finish half of my yard. Now I have to wait several days to get it resolved.

I am highly disappointed with your product and service. A disappointed faithful customer. Larry Batie

I bought this room heater on 11-24-16. And returned it on 11-28-16 and exchanged it for another unit of same size. The first year and the second year and now this year nothing but troubles. I could not get a hold your factory outlet, they don't answer their phones any more, I tried to reach out to them by Email.

And all they could tell me is that I needed a new thermocouple and they were out of stock even at the factory. 00 dollars on this Thermablaster Heater. I noticed you don't handle these heaters anymore. It was a 32000 btu furnace.

THANK YOU FOR YOUR Time..

I had a scheduled delivery for this morning. They did not show up, call or e-mail. I called the local store in Auburn where I placed the order. Their automated answering service kept taking me in loops. I select delivery option, it rings and rings then go back to main menu.

I called the 800 #, she checked and called the Auburn store, then told me they will call you right back and let you know. This was 45 minutes ago and still no idea. I wasted most of my day just waiting.

This is a very bad experience. I have lots of things to do. They were very specific on early morning delivery. Well what happened. I am not sure if I will ever go back to Lowe's especially Auburn branch. Home Depot is only few miles from here. I am still waiting.

Why do they even have a delivery dedicated option when…

Lowes doesn't stand behind their products or installations after they get their money. All the employees do is socialize. The managers are incompetent and have no product Knowledge or customer service skills. No one says hi or even acknowledges you, it actually seems like they run away when they see you.

Their deliveries are never right or on time and their products are subpar at best. I will never shop there again.

The Havertown store is the worst customer service I have ever witnessed, the Garden section is staffed with just 2 check-out positions while there are long lines of customers left to waiting to be checked out, there are 2 other check -out positions empty and could be used to service the long line of customers.

Home Depot has 4 check-out positions that are used to get customers thru and checked-out. please RSVP this complaint....

purchase water heater Oct 19, 2013 - warranty on tank says good for 6 years which would bring us to Otober 19, 2029 - Called manufacturer, they told me warranty begins when the unit was made not purchased, so I am out of warranty according to them. This is the 2nd water heater we bought from Lowes, the first one was purchased a couple days before the last.

had to take that one back because it was leaking - now this one is leaking. I call Lowes, only to get the run around, wanting receipt number, date of purchase, and more questions, and then they tell me I would have to go . thru the manufacturer.

Seems they are anxious to make the sale, but when the customer needs help, it is never in our favor. guess that is the price we pay for buying at your big box stores. I have been a loyal Lowes…

Placed an online order Saturday night. I will not go into the myriad of phone calls I have placed, the time spent on hold, the number of calls that went without anyone picking up the phone (including your customer service line), and the misinformation that I received from your employees.

Bottom line is my order has bounced between 2 stores, neither seem to want to deliver the product to my house even though I paid the delivery fee. I just cancelled order number 374503723. This is not the first issue I have had with your store in Slidell with regards to extremely poor service, actually rude service.

I will leave my number for anyone who cares. This is a first for me, having been in retail all my life I certainly understand that retail can be very difficult and it is hard on store level…

I put an order in for delivery to the hotel to be delivered on 5/1/19. The store calls and says tat the driver called out sick and they cannot deliver anyone's orders. So nobody gets their orders because Lowes cannot find a way to get it done for their customers.

The lady then tell me that I can come and pick up my order. The reason I paid $80 for delivery and asked for it today is because I have a project I have to finish up and I don't have a pickup truck to come and get it or else I might have come and picked it up the day before.

Seems as though Lowes would have something in place in case these things happen other then telling their customers OH WELL OUR DRIVER CALLED OUT. 407-497-8549

I purchased carpet and wood flooring from Lowes for my second floor. As a result of banging on my second floor there were many nail pops on my first floor ceiling. To fix the nail pops and paint the ceiling it would cost $600. Lowes REFUSED to pay for repair and painting of my ceiling. They suggested that they would provide the paint for the ceiling but that was it.

The flooring manager at the time indicated that he would reimburse me for the painting. However, after following up with the Installation Manager, he indicated that the store Manager would not honor the reimbursement. The Installation Manager then indicated he would follow up and get back to me. He NEVER got back with me. I called again and asked to speak with the Store Manager directly, however, she was on leave at the time.…

I purchased a grill Sunday April 29th at 2pm, I was told I could pick it up Monday by noon. That was fine I told them I would be there at 5pm Monday. When I ask for the grill I was told they did not have one, she couldn't seem to find anything or anyone that knew anything including the manager Juan.

She said for full price I said no ill take my money back please and I'm not going to shop there don't need poor service like that really bad training. Manager should have stepped up.

We were shopping your Carrollton TX location this past Saturday. We were going to purchase many items until we arrived at the check out line. The Store has 30 plus customers standing in line waiting to be checked out. The Store had 2 registers opened.

Several employees were walking around but would never made eye contact with the customers. I ask management if more registers could be opened to avoid the long wait in checking out. its been like this the entire day. No additional registers were opened, therefore, we left the basket of items we were going to purchase standing in the isle and drove to Home Depot.

Home Depot had several customers as well with no waiting. Several registers opened along with Self Check Out.. Your managers at the Carrollton location on George Bush and Old Denton…

First and foremost I have always shopped at home depot. Because Lowes was having a better sale on retaining walls I decided to start shopping at Lowe's instead. I orded the block with no trouble. The store employee said the delivery company would deliver the block on Sunday.

I thought that was unusual but fine with me. I waited all day Sunday and no delivery. I called. No one in the store knew what the problem was. They gave me a number for the delivery company. I waited 30 minutes and called.

The number had been disconnected. I called the store this morning. After being connected to 4 different departments and NOBODY answering I went back to the operator who looked up my order and said my delivery had been rescheduled for Tomorrow.

I asked why no had not been notified. She said they…

On 4/18/2019 I order three picnic tables for an event on 4/27/19. 00. I was told to go on Saturday to pick up. I paid someone with a truck to pick up. The worker at Lowes informed him that they could not find the order.

We wait and on Friday April 26,2019 he want to pick up and the order was not ready. I called and spoke with Ms. Nikita (very professional), she could not find the order but she spoke with a manager and assured me that the table will be ready for 4/27 they day of the event.

I told her we will pick it up on the 4/28 since I did not have a way a transportation. I hired again the person to pick up the tables for Monday April 29. 2019. The person showed up at Lowes located in Conyers, NO PICNIC TABLES.

Finally they found two and could not…

I decided to use Lowe's for my kitchen cabinets and have them installed by Lowe's as well. So I started this process on or before March 22 2019 and paid for everything as well at the Newburgh NY Store. ).

I purchased the Allen and Roth kitchen cabinets (luxury). 00 home delivery charge and if I could come in and pay for it. So without hesitation about an hour later I showed up to the store and was going to pay for it.

When I seen her she was busy with another customer and said she wasn't able to get the paperwork done and she would call me back. On 3/31/2019 Sunday…

I bought a floor in Lowe's vinyl the salesman that took care of us Larry marshel sold us the wrong underlayment he sold us underlayment for pergola floor due to that our floor is sinking in they will not give us the money 714. 95 we had to buy a second floor cost us 240.70 can you help us ty.

00cause we still have to paid for the first one can yah help us ty lowes home center east Roosevelt blvd.

I’m terribly upset, I’ve shopped with Lowes for over 25 years just about on a daily based. I was in Lowes in wise va my hometown store and they had a generic generator on clearance. I came home, my truck was full of multch and also to talk to my wife.

We talked no later than 10 min and I called Lowes back we live 20 25 min from the store and I had a previous engagement so when I called I first spoke to John In lawn and garden l told him I would like to purchase the generator with a credit card.

He gave me the numbers to use when I spoke to customer service. I spoke to a young lady and explained I like to purchase the generator and pay for it on a credit card. She said she could not take a credit card over the phone.

I than asked her if she could put a hold on it until the following day…

To whom it may concern. My name is Justin Franks of 8123 Shively Rd, Huntingdon PA 16652(814)599-6320. I am writing my complaint today about store #0446, Altoona PA Lowes. My reason for writing it that on three different occasions to this store I have been mislead.

On the first time, it was the beginning of April 2019. I drove up to the store which is a 55 minute drive from my house in Huntingdon to order Cabinets. Earlier in the day I had spoken to a custom service agent and was transferred back to that department.

An appointment was made for that evening at 6 o'clock. We drove up to find that the person we were to meet with had left for the day and no one called to notify me. Then again on April 25th I had called and made an appointment to order Countertops for my cabinets that I ended…

I received your new flyer on April 25th. You have on sale a Sliding glass door with blinds inside. Model #'s 331806 and 331813. I checked at my Lowes in Hamburg NY and it said they were out of them.

I then proceeded to check others store and all of them were out. How can this be. Isn't this FALSE ADVERTISING? When I opened up a chat with someone on line, he proceeded to tell to go to the store and see if they would be willing to order one.

He then proceeded to IGNORE me and kept coming back saying I will be right with you. As the minutes ticked by, I would get another message saying I am sorry but I will be right with you. Then minutes ticked by and another showed up.

I am really turned off about the flyer you put out and the lack of customer attention I got. I find it hard to believe…

" I bought it in Stafford VA's Lowes I believe within in the last 5 years; It's a John Deere 21" cut self-propelled push mower. It runs great but needs a replacement blade. According to another sales rep, the only Deere blades stocked are for riding lawn mowers!

However that should no be a problem I thought as there are universal blades that should fit. There are, you just don't sell them! I went to Home Depot and bought a blade there.

1. According to Lowe's manager, asking an employee to hold a cart full of merchandise for a few minutes so a customer can go get a wallet is standard for Lowe's. I asked for this consideration, was told that it would be held.

Came back in a few minutes and the cart and contents was gone. So I had to start shopping all over. 2. At check out I purchased several items along with several bags of yard soil to be picked up in a drive-thru service area.

The check out was cumbersome as there was not any listing source of soil products or pricing available. A printed product should have been clearly placed at the check out counter. Later I was told by a manager this information had been on display, but it sure wasn't when I checked out.

The cashier couldn't find the printout either. When the store…

I purchased 8 can's of paint spending over $300. Two of your sales reps sold me the product with the expectation I was going to get 50 % of the total purchase of the paint. I was explained at the register that it was a "buy one get one free" sort of rebate.

When I filled in the rebate information online and read my receipt closely I couldn't quite understand the wording on the rebate. When I finally received the rebate it was half of the amount I expected. 96. I went to the store I purchase the paint at and was told to call the on the receipt but guess what, the only number on the receipt was the local store I had just been at.

I spent 45 minutes trying to reach the correct department and a real human to talk to. I was told that it was half the amount of the 2nd can of paint. The…

We ordered a security door from Lowes on Thunderbird in Phoenix, AZ. At store person came to take measurements. We specified the door we wanted by pointing to the door style we already had in another location. We specified the door knobs we wanted.

When we picked up the door knobs they were not what we requested. We easily changed them. It took many weeks for the security doors to arrive. We were told they would come one week but it was the next week. We scheduled the installation.

The installer had problems with an earlier installation and never notified us we would not be installed that day. We rescheduled. When the installer arrived, it was not the door we had ordered. We were told we could refuse and it would take weeks to get the order redone.

That was not an option for us so we…

After years of shopping at lowes I have made my last purchase. I will not support a company that does not live up to their word. And further more I will let others know of my opinion. I believe your rebate program is definitely a scam.

I ordered online a trash compactor on April 7, 2019. I have called the Roseburg Oregon store numerous times regarding when they will get it. I was finally told April 22 2019. It still has not been delivered to the Roseburg store and when I contacted them again today, I was told it could be up to 7 more days. Meanwhile, we have a gaping hole in our kitchen, company over for Easter....not a good look. I am very disappointed in Lowes. I would hesitate to order anything online again and would not recommend that my friends and family do either.

Donna Prowell 541-679-8613.