Lowes

I had a complaint that I expressed to operator 439 about the lady working the tortilla counter (she was so rude and short) but she just brushed me off saying “oh no” with an I don’t care expression on her face) as she was eating a tortilla not caring what I had to complain about. I’m standing there just amazed that all she cared about was her food.

so I hope something gets acknowledged here. When I travel to NM from TX I really enjoy going into a store like this to get a fresh batch of tortillas steaming in the plastic that we can enjoy as we travel.

finally I just asked and she replied “they are on the table” as she was spraying butter on a “fresh”tortilla for another employee which happened to be the one who checked me out! She handed me cold tortillas in a bag and I just left them…

After install found leak. Called for service, repairman cam, looked at it, ordered part. Repair was scheduled For 9-23. Received a very confusing automated message that my elderly mother could not understand. Tried contacting repair service, as usual, automated messaging.

I had this fridge delivered approximately three weeks ago. Been a nightmare from the beginning. All I want is status of this repair. Ready to end this fiasco

Returning process was so complicated for items I bought on the Lowe's Website. We took them back to the store ( 4600 EAST SILVER SPRINGS OCALA, FL 34470 ) so as to get a refund. Denise was so helpful and professional.

We are so appreciated to her. Great customer service, thanks.

On September 12, 2022 I ordered three items online from Lowe's. Prior to check-out I verified my current address and changed "my store" to a location near me. On September 14 I received an email stating that one of my items had been delivered to an addess where I lived over 1 YEAR AGO, more than a one-hour drive away.

I called Lowe's customer service and was informed that Lowe's took NO responsibility for misplaced deliveries. I was instructed to contact my credit card company to dispute the charges. As to the other 2 items not yet delivered, I was told to contact the delivery company and "hopefully" be able to redirect the items to the correct address.

The customer service rep simply repeated the corporate line, putting all of the onus on the customer. "Jason", allegedly a supervisor…

I ordered a stove, microwave, and dishwasher from Lowes. They had it set up to be delivered on 8/23. They told me the delivery person would call me 30 minutes before arriving. The guy called and said well if it takes you more than 8 minutes to get to your home – you will have to reschedule. I had to ask my neighbor to go to my home to let them in. Then, the stove was so damaged that they said they weren’t even going to take it off the truck. They said they would have someone deliver another one.

Today is 9/9/22 – no stove – no response!!! This is for my Mom. She currently has NO STOVE in her home! She is 74 years old with nothing. No contact from Lowes nothing!!

So – today I tried calling 800-445-6937. I spoke with someone and I was placed on hold for 53 minutes just to have the phone…

I ordered a clothes drier via Lowes at 77007 in Houston, sadly the delivery people unhooked the old drier, hauled away and told the house owner that they deliver but they don't install . I have bought other kitchen and laundry items at Lowe's and other stores, no one has ever delivered a machine and just left it uninstalled. Very disappointing service and one that the client may not be told.

A guy from Lowe's delivered some roof shingles and was a real asshole. I told him to put the shingles off to the side away from my garage doors and the son of bitch still puts the damn pallets of shingles in front of both of my garage doors ignoring the fact that I told him I need to get in and

out of there with my mower etc. He said we'll that is where they wanted them. Well you dumb shit it is my house and I want them out of the way!

000 dollars I am not happy the sales man who helped me no longer wants to speak to me he said contact the manager im a senior who taught going to Lowes would solve all my problems it did not so I would like someone higher up to help me im sure there are more unsatisfied people out there my name is ruby mitchell 773 441 4410 please someone give me a call and

help me resolve this matter

Never work for Lowes they treat their employees awful. I needed assistance getting my pay off a Money Network card they provided me with, HR refused to help. They did not offer a paper check and when I quit waited to the last minute to pay me.

A billion dollar company pathetic

Worst lowes in metro atl mindless brain dead incompetence

No communication is my 1st. I am so disappointed with how Lowes does business. I ordered a fence install in April and the install was just completed on Tuesday. This was such an emotional roller coaster. No communication unless I initiated.

Of course I was billed in April and had to pay with no merchandise. And then they send me a contractor who stole some of my products. But returned some once I spoke up about it. I would like some one with authority to call.

I informed the sales man and of course no response from him either. Customer service offered me. $25 gift card for my troubles.. Lowes you have to do better as the service I received was unacceptable .

I purchased flooring tiles and installation from Lowe's. Lowe's sent Keller Interiors to install my flooring and there are so many issues after installation. A work order #WO001779267 was opened month ago and there is zero resolution thus far. Every time I called Lowe's corporate office to get the status of my work order there is no update and the phone representative had to call Lowe's and Keller Interiors local stores to get an update but they can't get a hold of anyone at the local stores.

I am getting the run around and Lowe's local office is pointing the finger at Keller Interiors and vice versa. My home renovations project is on hold while waiting to get resolutions from Lowe's. The process is ridiculous and unprofessional as they are not taking care of me the customer.

The have a…

Arnold, MO location We purchased a stove and dishwasher and was scheduled to pick up next day. Unfortunately my husband fell 16ft. and fractured his back the next day, was taken by ambulance to hospital that day and we were unable to pick up the appliances.

While he was in hospital a representative from Lowe’s contacted us and left a message that we need to pick up or they were putting back in stock. Keep in mind, we paid for it! We called back and asked for person who left message.

I believe it was Christine, she was not in so the person answering the phone heard our story, we requested that it not be put back in stock that we would get there as soon as we could (my husband ended up having surgery), and they said they would relay the message to her.

They assured us it would not be put…

I went to Lowe’s to buy a 28 inch door and two by fours , I have no use of my right leg so I grabbed one of those electric carts I went back by the doors to see what you had in stock I pulled it out from the electric scooter I then proceeded to the desk and a woman who could not be bothered sighed when I asked for help I said could you call somebody maybe a loader to put this on one of those blue cards for me your associate came over and

gave me this I don’t work in this department attitude I did put the door for me on the blue car then I asked if he could help me get it over by the two by fours and he reminded me he doesn’t work in this department but under protest he loaded 62 by fours on to the same cart as the door and walked away so I grabbed the blue cart and

pulled it with my…

I purchased an window unit air conditioner from your Ardmore location. I had Lowes install it . The plug in was not compatible with the ac power cord . I changed the receptacle and plugged it in . The AC would not come on I had an electrician check it and found a wire was not plugged in on circuit board.

The ac ran approximately 1 hr and threw the GFI I had electrician check he found motor to be seized. I visited customer service at Loews Ardmore where they would ask the guy in charge what to do. Instead of addressing me personally he told the girl to tell me to call this number there was nothing could do .

I requested his presence and he complied All I wanted was for to address the problem with I’m sorry you have a problem with our product and let me help you resolve the issues instead…

A manger helped me purchase a gas range on 7/4/22 at store 1973... he never told me the installation was a separate appointment. Aside from that, we were told delv would be on July 6th. July 6th ... nothing. I called and someone else said the person never actual set the delv appointment.

So she did set it but she also failed to say the install is a separate appointment. We wanted it devl and installed the same day so we can use the range not have the new one sit around. The delv came 7/7/22 and they said they do not install so I called customer service while the two delv man were waiting and they said you can refuse it and

once it goes back to the store it will be returned and credited, so that is what we did. For 2-3 days after, we kept getting calls from Lowes about setting…

My dishwasher been worked on 3 times,& still not working

I contacted Lowes Warranty Department to ensure that my kitchen appliance suite was on file, because when I called to put in a service ticket for my refrigerator I was asked to provide the reference number and was told that it was for 2 items. I asked to speak to a supervisor and was placed on hold and rerouted to to the intro for customer service before they hung up on me.

I called again and asked to speak with another supervisor/Manager and she to placed me me hold which has now been a total of 1 hour and 15 minutes. (see pic) Not One person has chimed on to ask if I’m still on the line or provide an update.

I do not understand how with all of todays technology and sales data why/how my 5yr extended warranty for my appliances- dishwasher, stove, microwave, and refrigerator are not in…

The constant exodus of good employees for the new woke brand of pro George Floyd fans has left these stores in a non-selling culture of gender confused, high paid staff that has a hard time giving change. As you continue to dispense with the Military discount that you are fading any recognition of those that fought for our once great country, you are separating yourself from your base even further which will only look good to your board for a short time before suffering ill effects of doing so.

When are you going to stop following HD's lead and come up with your own marketing and insightful ideas??

Hi there,

I’ve recently made some purchases at your Store in Saint Clairsville,Ohio Store #110 ? I feel that their has been a breach of privacy from one of your employees…Krissy Hundertmark…. I feel that she has disclosed to my husband about my purchases (allegedly) I’m very uncomfortable making purchases in any of Lowes Stores due to this happening. I’m really not sure if she is currently working or not at this store. Thank you for your time.

Sincerely Connie Saffell 740-310-0891

They delivered a washer and dryer to my house and my wife asked the delivery guy question and he was rude to her. She asked him a question and he with a loud voice said what! Very unprofessional

Customer service person Elizabeth very rude and on her cell phone. Should not be working at customer service desk or at all. Store location at Cottle Road in San Jose, Ca. I have been coming to this store since it was built .

I want to be treated with respect. If she doesn’t like her, then she shouldn’t be there. Employee also said she treats him like that. Betty Macias

lowes in concord California has the absolute WORST customer service I have ever experienced. You try to contact lowes and they rarely answer their phone. And when I say rarely. I am not exaggerating 1 bit. The few times they do answer the phone, they transfer you and every single time they do, you get disconnected.

This has happened to my husband who purchased a new refridgerator, stove and dish washer from lowes, spending alot of money and we cannot reach anyone when we try to call them. I have tried to contact them for some help and this is literally the 11th day I have tried to call them, and I have called them probably 60 times each day, and

they answered maybe on 5 occasions and then i was disconnected when they tell me they are transferring me. I believe that whomever is in the…

Ordered $1,000 of shutters from Lowes. They arrived but were no where close to the right size, and the dimensions were clearly marked on the packaging containing the mis-measured shutters!

Then, I ordered a refrigerator. The Lowes delivery guy failed to read the delivery instructions; failed to deliver the shutters; failed to update the tracking info to show that he was NOT going to deliver my refrigerator; continued to let the tracking page show that he was just running a little late.... after waiting 8 HOURS, i went to bed; next day, still no refrigerator; no one could tell me when it might be delivered and could not even get through to the delivery center to find out. A complete disconnect between the store/customers and the warehouse; I WASTED about 12 hours and made 4 separate trips…

Computer system incapable of updating my personal information. Store Manager not available. Store associates incompetent and Delivery manager apparently functionally illiterate. On 6/30 I purchased over $700 worth of building materials. Delivery was promised for 7/05. Because these fools could not get my address of phone number correct after I REPEATEDLY spelled out one letter/one digit at a time, I was told by the delivery manager that my supplies won't be delivered until 7/10. That is BULLSHIT service.

Initially, I provided my Colorado address and phone.. Computer system refused to update. I spelled out my address 5 TIMES and still they got it WRONG. 1005 Engleby Dr. 80930 I gave my phone # digit by digit 6-3-1-9-0-3-0-0-4-0 and it was REPEATED BACK TO ME INCORRECTLY. WTF !!!!!

I Head 3 contractors from Lowe's working on my windows the one who measured the windows measured them wrong the 1 who installed the windows using too much talking the windows are too small try to reach out to Lowe's for them to bring somebody out here and as of this date they have not

Paid for a flooring job in November, started in March, left, they never came back, flooring refuses to return calls. I'm a disabled Navy widow on a fixed income. The store that defrauded me is in Clovis, CA.

So when did you exclude a $59 purchase from your military discount? Have purchased the whirlpool refrigerator water filter from Lowes since 2016. Not only did the discount not apply today but your price had gone up…come on…really? A filter is considered an appliance purchase and didn’t total minimum for a discount?

Do you really need a few bucks more that bad when as a senior I think twice about spending every dollar. Think you have forgotten where you came from must grab every $ you can. Without your discount I can shop anywhere…purchase at your Burlington nc store….

Tried to buy 2 grills today in the Durant Oklahoma store. Could not get anyone to help me. Went home and ordered them on line and went back to the store to pick them up. Customer service was awful. Rude sarcastic and very hateful.

I had chosen the curbside pick up but had to go inside because no one ever came out the service desk totally ignored me for 10 minutes. I had to ask if they void help me then was told I was standing in the wrong stop.

Even tho the sign clearly says PICKUP HERE I spent over $1000 today alone at lowes and I am sad to say I regret o did not drive 40 miles to the Sherman Texas store for these purchases

I have spent weeks trying to get a hold of whoever’s in charge of installation pricing I found a door for $370 and would like a reasonable install price there is no such thing I’ve gone back-and-forth between Corporate and the store no one seems to care about the customer or the fact that the pricing is out of whack I want to buy my door from Lowe’s I have a Lowe’s credit card I don’t want to go to another store I would like Lowes to be reasonable on their install prices which have jumped up double and

triple in the past year someone in Corporate who is in charge at Lowe’s please call me 859-816-1552

Stopped at the lowes on w. Alexis road in Toledo,Ohio today to pick up Scott’s summerguard for $27.98 for 5,000 sf amount and a additional 15,000 sf for $66.98. Went to cashier, my military discount was denied, asked for manager, believe it was Amanda hill, she said it was a new corporate policy not to give discount on this item, I was expecting to pay those amount less 10% ex military plus tax , total bill came to $102.32, I said no way, requested they take it off my charge card.

While waiting I asked manager to connect me to customer service, after waiting at least 10 minutes, lady comes on the line and said no military discount as of March of this year. I believe all news stations need to be contacted to advise all veterans of this new lowes approach to veterans.

Thank you, Robert M.…

I had a flooring measurement taken then given a quote over the phone. I asked to have the quote sent to me. The next day I got no quote and then called store. Store said they could not give me the quote.

Called department head said he could not give me a quote because there were multiple quotes on my file. I then called and talked to store manager who seemed like he did not want to solve the issue. Most managers of stores are very supportive of a complaint and try to solve the issue.

The manager tried to tell me I was not interested in solving the problem. I obviously was interested in make 3 calls and now sending this but now the sale of over 6,000 dollars is done. Not a great way to do business

Being forced to pay 20% of restocking fees at the time of order cancellation because of Lowes Ignorance and mistake. This is regarding my Order of Deck Installation-LD02501994. I need help as this is not the right way to treat customers and I am not been provided any details for escalation as well who can help me.

Called Lowes (800)445-6937 number this morning and waited 42 minutes (my phone call log) this morning online to speak to a customer representative but then the line hung up on me. Lowe's phone system must have program to hang up on customers after a certain amount of time. Called back and now their automated voice advised wait is 30-45 min.

Horrible customer service at Lowes 800 number. Making customers wait 42 minutes over the phone for a live agent but then their phone system disconnects your call. Terrible.

I bought a bathroom faucet yesterday and got it home and installed only to realize it was missing the aerator. When checking out the machine asked if I wanted to enter my phone number for easier returns. I did, I also used my military discount.

I went to return it today and the kid at customer service was very nice but didn't know how to look the purchase up so he got a "manager, I hope he wasn't a manager because he was a terrible representative of the store". The man walked up with an attitude.

He asked if I had the receipt and I told him I didn't know what I did with it because I entered my phone number anf used my military discount. He said none of that mattered I had to have the receipt.

I asked if he could watch the cameras and he said "even if I could I wouldn't". At this point I…

I Was in Leeds Alabama And Had To Have Some Wire . And Thank You for Shopping Lowe's.. I Will Definitely Spread The Word For Everyone To Stop By Lowe's in Leeds Alabama To Get The Things They Need And Meet…

Had a employee with Lowe's make a sexual comment towards my wife saying he would like to bang that! I was told from a another employee working there the employee that made that comment was named Charles Worley I will never do my business at Lowe's with that employee working there!!!

All i wanted was to purchase a flex tools blower could get no help but plenty of staff yacking it up but all said busy after waiting over 15 minutes left your staff sucks

Ordered a full appliance package on May 3 and was promised delivery by May 12 for a house I am selling. Decided on a May 12 delivery and did not get a call the night before. Did not get a call so I contacted them and they had not contacted me but they changed delivery to May 16. On May 16 they delivered a partial order. I went to the store and they promised to deliver on the 18th. On the 17th I checked and they said the 19th it would be delivered. I have a house for sale but cannot show it or sell it because it does not have all of the appliances. I am from Texas and I am in missouri and cannot complete the job and it is costing me money each day. All lowes would say is sorry and they know how I feel but they don't know how I feel.

They lie and I will never buy from them. The appliances…

In stead of counting she made him stand there over 20 minutes and looked at cameras which helped how? We knew we bought some the question was I only received 3 and not 4 and charged for 4. Thry told me they could fix it wasted time l, gas, and was treated badly and they didn't fix the problem and stole my money.

98 Store lady lake sales# S1685BKR 4358010 trans# 19725577 5-16-22

The store made mistake on my receipt and I returned to get a refund. Assistant Mike was rude and tried to do a in store cover up and I was not going for it . He tried to tell me my items were not bought at his store when I had the receipt and the girl that sold it to mr was there verifying I bought them with my credit card and he refused to credit my card for the items.

Then later I called for Manager and they would hang up on me or use there caller I D to not answer my call . This is unreal. It should never happen to anyone. Mike has giot to be stopped.

He tried to bully me I’m 70 years old and I’m not going to let him do this. I’m taking it to litigation.

Purchased binds from lowes oceanside around 1800.00

Guy came out to measure but never sent measurement back to store which delayed 2 weeks

On the 11th of March a guy came to my house and asked me where the blinds were for install ???

Was told that when blinds are now delivered to my home to call the installer myself

Called Oceanside lowes and there were clueless as why this happed

Will never purchase or order from Lowes again, horrible communication and service, still waiting on purchased blinds

I've been on hold for over4 hours over the course of two days just to set up a service appointment for my stove. I bought the stove in 2020 with a 5 year extended warranty. I removed the oven door (as per the directions in the owners manual) and when trying to replace the door the hinges snapped shut.

A &E came for a service call , said I needed new hinges and the hinge receptors. " Parts were ordered. 45 days later I'm still waiting! I have the hinges but no receptors! for 45 days! Lowe's is just giving me the run around.

Call this number, then call this number and I cannot speak to anyone. I asked Lowe's to replace the stove. You must first have a service tech tell us that the parts cannot be obtained. Great! Only I can't get through to set up a service appointment.

Its like being on…

I went into Live Oak, FL. lowes yesterday to purchase some flowers. I have never seen anything like it. There were flowers everywhere dying from neglect , they're not being watered . When checking out I asked the cashier about it and I was told there were lazy people working there and I did notice a lot if employee standing around just talking.

I have purchased many flowers from Lowes and I felt someone needed to know what is going on. I did not think about or but should have taken pictures.

Bought and paid for a refrigerator on Tuesday April 19th 2022 I was told it could be delivered on Wednesday it never showed up called on Thursday had to reschedule I was told it would be delivered between 8:00 a.m. and 12:00 p.m. on Saturday and I still don't have the refrigerator as of 3:00 sorry sorry business situation this is ridiculous who wants to go a week without a refrigerator especially when a new one has been bought and paid for worse customer service ever Lumberton NC Lowe's

If I could give zero stars on customer service and warranty services I would. I have a LG refrigerator that I purchased 2 years and 5 months ago that has completely stopped working. Lowes sent a company to my house to fix it and this company changed the compressor and than ran the refrigerator with no freon in it.

This of course burnt up the unit and now my refrigerator is unrepairable. So lowes said they would make a claim but it's been almost 4 weeks and every time I call they send from one department to another and nobody can tell me anything about my claim.

Customer service says it's the warranty departments responsibility and they say it's customer service responsibility then twice now they have sent me to my local store saying it's there responsibility. NOBODY wants to be…

I try "NEVER" to complain about merchandise ordered or otherwise.

However, I placed an order with Lowes, 1950 Eastern Blvd. 12 on March 20, 2022. PROBLEMS: First, the order was charged to my American Express "TWICE". Tried to call 3 times to try to rectify the matter, put on hold, was on hold 45 minutes; called back, was on hold for over 30 minutes; therefore, I went to the store to try to resolve it.

I was told that the amount had been credited back to my AE account; as of today, it has not been. Was told that the items would be delivered the next day (March 22nd); not received them as of yet; got a call from Lowes who left a voice msg.

stating that they had a question about the delivery and for me to call back at the same number I had problems with above. Called back on the same…

am emailing in regards to filing a complaint in regards to how I have been severely impacted and mistreated during my Lowe's delivery and installation. I have detailed a timeline of the events that have taken place below:

2/22/22: I initiated and scheduled a measurement appointment for a flooring installation on the Lowe's website. The measurement appointment was scheduled for 2/24/22. 2/24/22: Measurement appointment completed. 2/26/22: Entered the Lowe's store #1070 in Hammond, LA and paid for the installation and materials with the Ronald, Flooring Manager. Expectation for delivery was set for March 5, 2022. 2/28/22: Ordered a dishwasher (order# 85865060) on the Lowe's website. 3/2/22: Contacted Lowe the store #1070 because I had not received notification of an install date. Customer…

Promised a delivery of a dryer I bought online. Waited all day. No dryer. Called Harrisonburg Lowes to find out they did not even have the dryer in stock and suspected the distribution center did not either and that is why it was not delivered.

Cannot tell me when it will be delivered definitely. I work and cannot take off. Store is refusing to cancel the order and refund me.

Also charging me for a three year protection plan that is out of stock

I purchased a washer machine from Lowe's and I got the protection plan to go along with the washing machine the protection plant is good for 5 years my washing machine broke down within 4 years call to get my washing machine fixed to machine fixed the part my washing machine required was not instack from the manufacturer while waiting for this I called Lowe's customer service number continuelessly to get the status up date or refunded as my protection plan stated because my issue cannot be resolved within a timely manner they sent me a $50 inconvenience fee but

I still have not received any money for the washing machine that is still not working.