Lowes

Purchase Frigidaire fridge.

After install found leak.

Called for service, repairman cam, looked at it, ordered part.

Repair was scheduled For 9-23.

Received a very confusing automated message that my elderly mother could not understand.

Tried contacting repair service, as usual, automated messaging.

I had this fridge delivered approximately three weeks ago.

Been a nightmare from the beginning.

All I want is status of this repair.

Ready to end this fiasco

Returning process was so complicated for items I bought on the Lowe's Website.

We took them back to the store ( 4600 EAST SILVER SPRINGS OCALA, FL 34470 ) so as to get a refund.

Denise was so helpful and professional.

We are so appreciated to her.

Great customer service, thanks.

On September 12, 2022 I ordered three items online from Lowe's.

Prior to check-out I verified my current address and changed "my store" to a location near me.

On September 14 I received an email stating that one of my items had been delivered to an addess where I lived over 1 YEAR AGO, more than a one-hour drive away.

I called Lowe's customer service and was informed that Lowe's took NO responsibility for misplaced deliveries.

I was instructed to contact my credit card company to dispute the charges.

As to the other 2 items not yet delivered, I was told to contact the delivery company and "hopefully" be able to redirect the items to the correct address.

The customer service rep simply repeated the corporate line, putting all of the onus on the customer. "Jason", allegedly a…

I ordered a stove, microwave, and dishwasher from Lowes.

They had it set up to be delivered on 8/23.

They told me the delivery person would call me 30 minutes before arriving.

The guy called and said well if it takes you more than 8 minutes to get to your home – you will have to reschedule.

I had to ask my neighbor to go to my home to let them in.

Then, the stove was so damaged that they said they weren’t even going to take it off the truck.

They said they would have someone deliver another one.

Today is 9/9/22 – no stove – no response!!!

This is for my Mom.

She currently has NO STOVE in her home!

She is 74 years old with nothing.

No contact from Lowes nothing!!

So – today I tried calling 800-445-6937.

I spoke with someone and I was placed on hold for 53 minutes just to have…

Ordered a full appliance package on May 3 and was promised delivery by May 12 for a house I am selling.

Decided on a May 12 delivery and did not get a call the night before.

Did not get a call so I contacted them and they had not contacted me but they changed delivery to May 16.

On May 16 they delivered a partial order.

I went to the store and they promised to deliver on the 18th.

On the 17th I checked and they said the 19th it would be delivered.

I have a house for sale but cannot show it or sell it because it does not have all of the appliances.

I am from Texas and I am in missouri and cannot complete the job and it is costing me money each day.

All lowes would say is sorry and they know how I feel but they don't know how I feel.

They lie and I will never buy from them.

The…

I bought a lot that day I thought I bought four pavers but when I got home I only had 3 so called Lowe's and explained to manager I was told just to bring in my receipt and they would fix the problem, my boyfriend brought it in he was with me through the whole transaction.

He told the manager and and all she has to do was count a few pavers no more than 5 was loose the rest was packaged in 17 and unopened.

In stead of counting she made him stand there over 20 minutes and looked at cameras which helped how?

We knew we bought some the question was I only received 3 and not 4 and charged for 4.

She could have counted the few pavers that was loose and she would have found the answer ( not more than 5),but she did nothing and had a bad attitude.

Thry told me they could fix it wasted time…

The store made mistake on my receipt and I returned to get a refund.

Assistant Mike was rude and tried to do a in store cover up and I was not going for it .

He tried to tell me my items were not bought at his store when I had the receipt and the girl that sold it to mr was there verifying I bought them with my credit card and he refused to credit my card for the items.

Then later I called for Manager and they would hang up on me or use there caller I D to not answer my call .

This is unreal.

It should never happen to anyone.

Mike has giot to be stopped.

He tried to bully me I’m 70 years old and I’m not going to let him do this.

I’m taking it to litigation.

Purchased binds from lowes oceanside around 1800.

00

Guy came out to measure but never sent measurement back to store which delayed 2 weeks

On the 11th of March a guy came to my house and asked me where the blinds were for install ???

Was told that when blinds are now delivered to my home to call the installer myself

Called Oceanside lowes and there were clueless as why this happed

Will never purchase or order from Lowes again, horrible communication and service, still waiting on purchased blinds

I've been on hold for over4 hours over the course of two days just to set up a service appointment for my stove.

I bought the stove in 2020 with a 5 year extended warranty.

I removed the oven door (as per the directions in the owners manual) and when trying to replace the door the hinges snapped shut.

A &E came for a service call , said I needed new hinges and the hinge receptors.

The gentleman said ," Your hinges were probably defective." Parts were ordered.

45 days later I'm still waiting!

I have the hinges but no receptors!

That part is on back order...for 45 days!

Lowe's is just giving me the run around.

Call this number, then call this number and I cannot speak to anyone.

I asked Lowe's to replace the stove.

You must first have a service tech tell us that the parts cannot…

I went into Live Oak, FL. lowes yesterday to purchase some flowers.

I have never seen anything like it.

There were flowers everywhere dying from neglect , they're not being watered .

When checking out I asked the cashier about it and I was told there were lazy people working there and I did notice a lot if employee standing around just talking.

I have purchased many flowers from Lowes and I felt someone needed to know what is going on.

I did not think about or but should have taken pictures.

I try "NEVER" to complain about merchandise ordered or otherwise.

However, I placed an order with Lowes, 1950 Eastern Blvd.

Montgomery, AL 36117, order #746518007, for $919.

12 on March 20, 2022.

PROBLEMS: First, the order was charged to my American Express "TWICE".

Tried to call 3 times to try to rectify the matter, put on hold, was on hold 45 minutes; called back, was on hold for over 30 minutes; therefore, I went to the store to try to resolve it.

I was told that the amount had been credited back to my AE account; as of today, it has not been.

Was told that the items would be delivered the next day (March 22nd); not received them as of yet; got a call from Lowes who left a voice msg. stating that they had a question about the delivery and for me to call back at the same number I…

am emailing in regards to filing a complaint in regards to how I have been severely impacted and mistreated during my Lowe's delivery and installation.

I have detailed a timeline of the events that have taken place below:

2/22/22: I initiated and scheduled a measurement appointment for a flooring installation on the Lowe's website.

The measurement appointment was scheduled for 2/24/22.

2/24/22: Measurement appointment completed.

2/26/22: Entered the Lowe's store #1070 in Hammond, LA and paid for the installation and materials with the Ronald, Flooring Manager.

Expectation for delivery was set for March 5, 2022.

2/28/22: Ordered a dishwasher (order# 85865060) on the Lowe's website.

3/2/22: Contacted Lowe the store #1070 because I had not received notification of an install date.…

Promised a delivery of a dryer I bought online.

Waited all day.

No dryer.

Called Harrisonburg Lowes to find out they did not even have the dryer in stock and suspected the distribution center did not either and that is why it was not delivered.

Cannot tell me when it will be delivered definitely.

I work and cannot take off.

Store is refusing to cancel the order and refund me.

Also charging me for a three year protection plan that is out of stock

Purchased new 749 dollar LG quad wash dishwasher installed ran test cycle like instructions said to do 20 minutes it dies lowes people asked me if I Purchased extended warranty plan really 20 minutes wtf is wrong with you people

Almost 3 days flooring install incomplete from Dedham store 1914 They can't find the items needed even after they email me and said that they have it.

Fernando Perallon placed the order.

Assistant manager Aneez Haniffa didn't help at all

I purchased a Samsung refrigerator and extended warranty at Lowes in Tampa 2 years ago and have reoccurring issues with the ice maker not working.

I have discovered that there is a class action lawsuit filed against Samsung for this particular model for the exact issue which was started prior to my purchasing this item from Lowes.

Had known of this issue I wouldn’t have purchased it.

I filed a claim under my service protection around March of 2021.

A service tech was sent out, he said this is an issue with this model and the only fix was to replace the entire ice maker.

He ordered the part and replaced it a few weeks later.

The same issue happened again so I called in for another service call.

The repairman came out at the end of December, again they had to order a complete…

A wrong size refrigerator was delivered.

So I got a replacement paid cash for it I get the bill for the one that was taken back to the warehouse in July and they still will not give me a credit for it.

I have made several phone calls and visits to the store there’s proof that it was delivered back to the warehouse and I still cannot get a credit for $4000

Hello: We are writing you in hope of getting someone to help us with a problem we am having with Lowes store # 1729 located in Downiingtown, PA.

We closed on a new kitchen in October of 2021 and received our cabinets in January 2021 only to discover that our Kitchen Designer Susan Caporella had ordered the wrong size cabinets for one side of our kitchen.

We paid Lowes to have a person come to our home to measure our kitchen.

According to Ms.

Caporella she never received the in home measurements.

We were told that Lowes had to have the cabinets returned to the store and refunded before Sharon Caporella would be able to order the right size cabinets.

The cabinets have been returned and we have been refunded for the wrong size cabinets.

Ms.

Caporella says that she is unable to give us…

We bought a refrigerator and received it with large dents in all doors.

They left it going to exchange.

NOW A WEEK LATER after going to the store to see when it would arrive they say they will pick up this refrigerator and give us back the money upon THEM receiving it.

THEN we can come back and pick out another one!

OR we can go ahead and buy another one and then while they have twice our money when they get the dented one back we can get our first money!

I have never heard of a store not exchanging an appliance if the fault is theirs.

Please help me to spread the word how rude this is.

We will lose all the food in this fridge while we wait for another one to come from some other place.

My kitchen was measured wrong by the expert.

My designer ordered two cabinets that were the wrong size, wrong crown molding , missing a skin. he told me the replacement order would be here in 3 weeks.

Now it looks like the replacement order will take 9 weeks taking me out to match first, unacceptable.

I have paid over $17,000 for these cabinets.

I've had to cancel the contractor and the countertop people and the plumber numerous times.

I cannot get any help from Lowe's they don't tell me any updates.

Now instead of the 18 weeks which I agreed to wait it's going to be more like 27 weeks.

What is my recourse?

They don't care, they have my money.

I have been more than patient waiting for these cabinets that are delayed because of his mistake they need to make this right and get my…

Hi I was just at the Davenport location Iowa and I was treated very unfairly and I'm shocked and appalled and I'd really like to just let you know how badly I was treated by the management the staff or nothing at all and is kind of unacceptable I'm hurt and I've never been treated like this in my entire life if this is the way you guys treat customers I don't know how you stay in business I'm overworking middle-class citizen going in there trying to buy some tools for my job that I'm a carpenter in the union and all I got was negativity and fall around and they told me literally to get out so I go to my car and cry a little this is unacceptable

I started my home improvement in July for 20 windows, 3 entrance doors to be painted by Lowes and 2 storm doors.

I paid for all rotten wood to be replaced and it wasn’t done.

I never got a contract from Platts Spring Rd, Lex SC 29073, so I cancelled the work.

I went to the store 1066 , Sunset Blvd,.

Lex SC 29072.

Lowes did all measurements and still product was ordered wrong.

Theresa LeJohn wrote a contract and I even went to store 1066 to talk with Lisa (Pella representative).

This was done on 9/1/21 and did they called me on 12/30/21 that couldn’t do my work until 1/23/22 due employee being hurt.

Contract was over by that date.

I told them to cancel unless they could do my work now.

I wasn’t given my 20% off I was suppose to get from store 1066.

I was charged a lot more for…

Our frig delivery was originally scheduled for December 27, 2021 out of the Mountain Home, AR Low's store.

I was told that our frig was lost or damaged in delivery and they rescheduled delivery for 01-03-2022.

Since the date changed, we needed our frig brought into the house, instead of dropped off on the porch.

Brian the delivery person, stated that he could drop the frig off on the porch today because it was scheduled that way or we would have to reschedule our delivery date, again.

Because he only had a 7 minute window allowed for our delivery.

I have called and been on hold for over 30-45 minutes with the Mountain Home, Lowes and the corporate office in Mooresville, NC.

Brian is not employed by Lowe's so I can call and complain all I want to because it will get me nowhere.…

My husband and I purchased a new kitchen suite by Frigidaire from Lowe's in Columbia SC, the Spring Valley location, after we refinanced our home.

We did not make a huge purchase, but it included a matching dishwasher, OTR microwave, fridge and range/stove.

We purchased these items in July and asked for all of them to be installed.

We scheduled delivery on what we could and tried to work around the installation of flooring (not being done by Lowe's).

The first thing I was told was I didn't pay for the microwave.

So installation of the dishwasher and microwave was delayed while they "researched" the purchase.

But I had put all of this on a Lowe's credit card, so this was a no brainer and I also had purchase receipts!

Then it was delayed because it was found I purchased the microwave,…

I has been purchased a riding lawnmower May 25 and they had to order it this is now September 3 still no lawnmower even had him two weeks ago come to Lowe’s to pick up his lawnmower and tell him to pull out front guess what the lawnmower never came in so who called him from Lowes Ontario Ohio and basically lied??

He canceled the order which he had put on his credit card and paid off and guess what he was not canceled of course the lawnmower never came in.

Long story short don’t buy from Lowe’s