Lowes

Zero Installation derive on Milgard windows. Installers rushed to put up 17 windows in my home…deciding none of the windows needed 2 inches of insulation around each window. Took at least 4 months when someone else noticed NO insulation was added.

Wonder where was that home improvement supervisor that should have done a final inspection and also checked in these workers. Spent summer months with high electrical bills. Here I am today 1/19/23 waiting for windows to be fixed, but before expecting a compensation for their negligence.

I purchased a clothes dryer at the Ft Smith, Arkansas, Lowe’s yesterday. I was told it would be delivered today by the sales associate. Later yesterday evening, I received a follow up call leaving a voicemail that my dryer would be delivered today between 11:30am and 3:30pm.

My dryer didn’t arrive so I phoned Lowe’s and was told that they don’t have the dryer I ordered in stock so it will probably be the 22nd before it’s delivered. I rearranged my entire day to be home for this delivery and Lowe’s doesn’t even have the courtesy to call and let me know it won’t be delivered!!!

Last time I’m buying from Lowe’s

Order #766943243 Order Date: Dec 26, 2022, $1,567.35 Delivered Thursday, Jan 5, 2023

On 9 January 2023, I inquired as to why I was charged twice for two Lowe's Protection Plans (EPP). When I hadn't opted for any,

I was checking my account to see what Plan would be best suited for the washing machine that was purchased. During the process of my checking, was when I stumbled upon the two charges for both Plans. I was in communication with a customer service agent name Daryl. He requested that I submit proof of purchase and I did.

Also, the afternoon of 10 January, I received a message from Ashly, stating that the Lowe's Protection Plans were located on my account and it would take up to two business days for the update to occur. Today is 17 January 2023 and the erroneous charges are still…

I made an appointment through Lowes Store #0749, 5428 Hwy 153. Hixson, TN 37343 for a flooring measurement that was scheduled for Saturday, January 14, 2023 at 11:00 am. At 11:00 am, the person who was to look at the flooring project contacted me and informed me that was running late and would be there at 11:30 am. He said he in an area at least 30 minutes away. Sometime after 11:30 am the person who was to measure for the small project contacted me and said he could not make it due to car trouble.

On Monday, January 16th, I went to the North Chattanooga Store (#0749) and asked to speak to a manager to discuss the situation noted above. I waited for over 30 minutes and no manager came to discuss this situation. Therefore, I left the store. I have been a loyal customer of Lowes for a…

I opened a credit card at Christmas time to save 20%. The girls told me I could save 20% they had outdoor wear I asked them if I could pay it off at the counter because I don't need a credit card I built my credit they said yes I purchased three items the next day I brought back the best and

I got cash back because I saved my 20% I am now getting charged again for those items that were paid off at the desk the second time I went there I got a Christmas tree and I saved 20%.

Oh my other credit cards go through synchrony Bank and I never had a problem this needs to be addressed immediately I'm ready to get a lawyer and Sue Heidelberg Lowe's I've never even heard of such a thing how could somebody mess up that bad

After 35 years as a dedicated Lowe’s customer, they have lost me as a customer. Back at the beginning of November, I purchased a BUNCH of Christmas lights to put up at the new house. I used all but 2 boxes which were the wrong type. I took down the lights a week and a half ago and I found the damn things were in the storage bin in the Lowe’s bag with the receipt. I’m must’ve mistakenly placed them in there. I go to Lowe’s to return them and they won’t take them.

I have probably spent $75,000-$80,000 there in 35 years. They have lost a customer over $37.96. Way to go Lowe’s.

Refrigerator quit lost all food 3 days they tried to send a a repair man out to fix it not even one call . We have been a customer since 1998 will not by any thing else from them and will tell all my customers the run around we received.

VERY BAD CUSTOMER SERVICE WOULD NOT PURCHASE ANYTHING AGAIN. EVER.

Is 1 star the lowest you can go? I ordered an 18" wide dishwasher January 3, 2023. Lowe's didn't have one in stock. So it was ordered. My daughter gave me $200 in Visa cards for Christmas to help with cost.

I put the rest on my Lowe's credit card. On January 9th, the day the dishwasher was to be delivered, I got a call telling me it couldn't be delivered because it ended up at corporate in NC. She suggested I get a refund because there was no way they could deliver it even if I tried to reorder.

When I cancelled the order I was told I could only get a Lowe's gift card for the $200 my daughter sent me. Even after explaining the money was for a dishwasher I had to purchase somewhere else because Lowe's couldn't get it to me, NO luck.

$200, my Christmas gift for my dishwasher!…

Had 2 24 dollar mole traps said they would not return for stoe credit, which they have done in the past. Without a recipe.

I’m a regular shopper at Lowes at 9525 regency square blvd Jacksonville fl 32225 i am shop here minimum 3x a week I am beyond furious I don’t even think there’s word for how I am feeling right at the moment, after the assistant store manager Maggy made it seem like I don’t know how to read. I had grabbed a few metal plates that was located in the clearance rack it was an entire 2 boxes full of them for 62cents I grabbed 4 thinking it was an awesome price.

When she came to the register to help me and my husband I explained to her everything and she told me “did you read the clearance price? I told her ma’am I have pictures on my phone of everything that I have rung up that was also on clearance and rang perfectly fine, she looks at me and

said But did you read the upc numbers and I’m just…

David J. O'Dea, Esq. com -- I want to reach out to Lowe's at a high level before lodging a complaint with Connecticut Department of Consumer Protection and Connecticut media. In July 2022 we contracted with the Manchester, CT Lowe's store for basement windows.

We were forced to pay in full, up front. When the windows were installed, no work was done to the outside of the house. The existing insulation is visible from the outside of the house.

Also, the locks do not work properly. Lowe's associates have answered many calls, but we are still waiting for the situation to be remedied. Please forward our complaint to the President or the highest level you can reach. I would like to have the windows we paid for rather than legal action.

--- this form would not allow a photo to be attached.

I visited a Lowes store in Allen, Texas on January 3, 2023 to pick up an item I had ordered on-line. I also was there to speak with someone about buying a new shower enclosure & doors which could range between $1000 to $1500. I was trying to exchange a Moen Adler faucet item I had bought on September 23, 2022 and never used it. It was my hopeful intention to exchange that $99 item for a different model faucet along with the shower exclosure for a much larger purchase amount.

When I presented the unused, still in the original box with all the items to the Customer Service person at the Allen, Texas store I was told the item was 10 days past the 90 day return policy. I understood and told her I was not looking for a refund - but only to apply the $99 + tax towards a much larger amount…

WASHER INSTALLED WAS DEFECTIVE AND INSTALLED WRONG AND FLOODED MY HOME

I understand when bad weather arises, and i certainly would not want anyone to get hurt during a delivery, however Lowes in Greensburg told me my purchased appliances would be delivered because i am moving into my hime on Christmas eve. I purchased my appliances in Greensburg, not Monroeville.

My husband & I also took an entire day off of work to make this happen. So they call to tell be my delivery would be bumped to next Friday. Unless Lowes is paying mine and my husbands wages that day, we do not have off.

Someone has to pay for the overpriced appliances to do just that. If my appt is getting pushed, just because i am not on the route schedule, i should be the very next day delivery. Everyone else who is scheduled, should also be pushed, and i should be the very next delivery.

I…

Terrible terrible store service auburndale fla mgr ginger wheats asst Mike asst John never does there job over 3 months later my problem isn't resolved don't waste your time calling the there as usless as the store ,

Will not stand behind the products they sell. Refers you to the manufacture so basically its between you and the company that made the product even though you purchased it at Lowes. Terrible Customer Service and the Assistant on Duty Tyler who works at the Lowes South Store in Jackson, Tn.

was no help at all. Even though it says right on the box 100% satisfaction guaranteed and 3 year warranty. Purchased August of 2022, so no where close to the warranty being over and refused to refund, give a store credit or pull a item off the shelf to replace it.

I had the item the original box and receipt. I'm sure going to think about what I purchase from Lowes going forward knowing that I'm on my own.

Went into the ladies bathroom and once in the stall I looked up and there is a huge hole in the ceiling. This hole is large enough that it's visible over pretty much every stall. There is merchandise up there which makes one believe that anyone up there working can see into the ladies bathroom.

Tried to upload photo but it says file is too large.

This is not a complaint but a product request. Why doesn't Lowe's sell Black Nativities, Black angels and more inclusive decorations? I was shopping in Lowe's and was happy to see the Black Santa but where's the rest of the Christmas lawn ornaments representing Black Americans?

Please consider my request to add to your holiday selections. Thank you. S. I am a White American who would enjoy being able to purchase more diverse decorations. We are all God's children.

We bought a refrigerator told us they had it. Call us on Friday told us did not have it in stock. We went to the norwalk ca Lowe’s to get our money back, we have been waiting 1Ht for someone to open a safe.

Told us he been here in 15 to mins. So he got here and he got on the phone we are still waiting. We will not buy a thing at Lowe’s Bad service.

I engaged Lowes for the purchase and installation of a shower door. They dispatched their subcontractor to measure for said door. During the measure, the installer informed me that if the threshold of the shower opening was flush they would not install the door; the threshold had to have a decline toward the shower before they would agree to install the door.

There was no way to tell at the time bc there was an existing door installed. They said they had been in a lawsuit with a prior customer for installing a door that caused water to pool and they would not do the install unless the threshold met their requirement.

A week later I had the existing door removed by my contractor and he confirmed there was such a decline. Two weeks after that I had a tile contractor grout the holes and…

We ordered a dryer for delivery today between 12-4. When not arrived by 5, I called Lowe's. Held for 15 minutes and the phone hung up. Held for 12 minutes, a male associate answered and hung up when I kindly told him we were were waiting on delivery and asked if he could help. Ha.

Called Lowe's again and held 60 minutes. ). Then I contacted Lowe's National Customer Service and Michelle answered and gave me the name of "Spirit" and their phone number. "Sally" or "Ally" at Spirit was very nonchalant about the situation. m.

and Spirit said it will be another hour and a half or two. Lowe's needs to do a better job of servicing their deliveries and at least have someone answering their phones and calling customers when they are over three hours late?

Went through Lowes for installation of entry and security storm door on 10/28/2022.Doors measured and installed wrong (gaps and holes).Can’t seem to get the installers to even schedule to fix problem.(these were Lowes installers)

com

Placed an order for a Whirlpool refrigerator 20 cu ft, Whirlpool microwave and a Whirlpool range. Order # 451632369. When it was delivered the refrigerator had dents and scratches on one side and the range had the wrong size cord for hookup.

At the time of the original order we did not know what size cord so they put down for a four prong cord. When we checked at home we needed a 3 prong cord. We called the store and they stated no problem they would change to the 3 prong cord.

When they arrived for delivery it was a a4 prong cord so it was impossible to hook up. We told them we would not accept and wanted the order canceled. When we checked at the store where we purchased they told us when an order is refused and returned to the store the order is automatically canceled.

Well…

I ordered an electric range from Lowe's on November 21, 2022. Delivery was scheduled for November 22, 2022. I specifically ordered a call before delivery allowing time for me to get there before delivery. No phone call occurred before delivery.

I made a phone call to customer service and discovered my phone number was incorrect in the system. This was supposed to be corrected and another delivery was rescheduled for November 23. Again, no call before delivery. I called and spoke with a manager at the store (Karat) he assured me he would correct everything and get my order delivered.

As of today 11/30/2022, I still do not have a range and at this point. I really need someone to contact me because my funds are being held up and I need to purchase a range. If my delivery is not made and I…

ZERO stars out of 5! We purchased $7,000 worth of blinds from the Chantilly store in May, the order was placed incorrectly, even after having their professional come to our home and do the measuring themselves. We had to them wait for the blinds to be recut, then there were missing parts that we had to wait another two weeks on.

The store employee and her manager both lied to me and stated that the parts were back ordered, upon a call to customer service right after this conversation I was told no that the order had never been placed until that day. Then we have to wait until the install is complete to file a complaint and get any sort of compensation.

So many phone calls, given the run around, told I was getting a refund of $1000, never sent me the Release of All Claims form. I have to…

I do not appreciate being told by several managers that after much miscommunication about my fathers account being permanently closed that they would be able to open it back up after a payment was made and this promise was not fulfilled. I was transferred over 6 times and every manager had a different story, I was on the phone for over an hour to be placed on hold and no one never returned to the phone, which forced me to just hang up.

I am very displeased with Lowe’s customer service regarding this. And would taking this much further in the complaint chain unless this matter is handled.

I bought an lg front load washer and dryer and pedestal and the pedestal install kit was missing a part and they won’t try to resolve the issue and keep sending me to another associate! I just spent 3000.00 a will never deal with Lowes again!!

Stove delivery between 8 and noon yesterday, it never came I waited all day no phone call And no one can tell me when or where it will be delivered or it is. I will never buy again at Lowe's.

On November 23, 2022 at approximately 10:00 am to 1:00 pm Lowes in Athens Alabama was scheduled to deliver a refrigerator to the Resident of 14946 Lucas ferry rd. My wife called Lowe's and spoke to the delivery driver and he confirmed the time.

Well at 4:00 pm the delivery driver still hadn't showed up. My wife call Lowe's again and spoke with a female,no name given. She assured me that they would be here and said they were running behind. She said we were next on the delivery list.

It's 6:00pm and still no delivery, so once again My wife calls Lowe's and speak with the same female and then she says if it's not there by 9:00 to call back,, response is don't u all close at 9. Well 8:00 and still no refrigerator,my wife calls again and a young man answers phone.

My wife tells him the…

Bought interior door and exterior door took almost a year to get fixed properly.Took off work several times and no one showed up are called me to let me know they were not coming .Lowes said they would compensate me when they got it finished no one will return my calls on that .I need to talk to someone in corporate as soon as possible.Thank you Charlene Kelley

Customer service is horrible, the store takes orders from vendors for products that are unavailable, customer service tells you the orders are in the store ready to be picked up, get to the store, store manager says customer service has no clue what they are talking about. They are famous for the run around excuse.

All the while the only one losing anything is the customer and all they can say is I apologize but the supervisor at customer service is the highest we can transfer you to. I am done with Loews, I am going to go on every platform and scream it from the foot top how terrible Loews is…

waited 1 hour for assistance to help me get a water heater down off rack , very pissed off with your service

Why do I also get poor customer service ? I was put one hold disconnected twice , waited15 minutes a third time Person claiming to be a manager refused to help me Your deliver charges change daily

This is what I want : the CRAFTSMAN Select 24-in 208-cc Two-stage Self-propelled Gas Snow Blower with Push-button Electric Start That is listed for 899.00 sale expires tonight. I want it for 799 plus free delivery

This is not the first time. Back in June I purchased a dishwasher with installation. Was told it could be scheduled at my continence. I specifically delivery had to be a Monday or Friday, Saturday If not after 4pm other days Not True !!! First I was told only Tues, Thurs. then Tues, Wed. Finally I got a Friday At about about Noon on Friday Called and was told the appointment /…

Very poor installation service for patio blind installation. Been waiting over four weeks to correct a problem.

I was promised a $350 rebate on purchasing for appliances or more I purchased two stoves and two refrigerators all Samsung products and they reneging on the offer they're now saying it has to be a dishwasher a microwave a stove and a refrigerator I purchased $2,300 more than what it would cost to abort those items and they reneging on giving me my $350 rebate keeping in mind I am a landlord and

I purchased 11 refrigerators and seven stoves over the last year needless to say I will no longer be buying Samsung products thanks to this rebate offer

My husband and I purchased appliances last Saturday. They were to be delivered Friday and installed between 230 and 630. They were brought around 5 o'clock and the installer said they could not install the appliances because they were running behind and they MIGHT come back the next day.

We called the distribution center and the Bedford Indiana Lowe's where are the six appliances were purchased and both said that someone will return our call in 24 hours! So now I have a washer and dryer sitting in my living room.

I microwave dishwasher and oven sitting in my kitchen still in boxes and a refrigerator that I can't use because it's not installed. We spent $5000 to have appliances sitting randomly in our house in boxes. We will never shop at Lowe's again.

No one seem to care when we called…

I ordered an item ( canopy) online from Camden lowe’s and received it damaged. I called up lowes and talk with Kelly that day and told her what happen I waited on her response nothing was done. 3 days pass and I called back and spoke with DJ .

She asked for the PO. #901352489 I told her the item was damaged and I want another one because of this . She told me she was going to have the truck to pick up the item and bring me another one .

I told her why you guys can’t bring me another one and take the old one . She said she couldn’t do that . So, I told her I got to have a new before my event . She wanted to know the time frame of my event.

So she said she will replace it. The delivery driver pick it up and return a week later with the same box (item) I took pictures of it the first time…

I'm a customer of your Troutman store a nd witnessed a Manager pushing a young Hispanic guy Employee in the chest in customer service area there were other employees who witnessed this assault. It saddens me that this kind of behavior goes on this happened the weekend of October 29 I'm sure it is on camera I would be sure that lowes doesn't allow this kind of behavior from:concerned customer

I bought a dishwasher from Lowe's in Longview, WA and install for 9/23/2022. When the installer from CRST showed up, he refused the job because he couldn't get dishwasher out. Then the job got rescheduled for 10/28/2022, when I called on that day to find out what time, they told me they had no appointment scheduled for that day even after I told them I had a text message stating it was.

They refused to send someone out and rescheduled my appointment for 11/12/2022. I returned to Lowe's to complain about CRST and salesperson couldn't help me. So I got my install fee refunded and haul away fee. I told Store manager that I would not be recommending Lowe's appliances to anyone as long as CRST was their installers.

She stated that they only do dishwashers, I informed her that CRST does most…

Terrible delivery coordinator. Can’t get what I paid for delivered as promised

After trying to call your corporate office I now realize that the failure to deliver a good customer My original complaint experience goes right to the top. Searching on line to file a complaint leads you to a variety of dead ends.

I visited your lowes in Ocala Florida on silver springs Blvd. I had bought 12 bags of 80# concrete and needed more, little did I know that at 3 pm you can no longer pull up to the contractor spaces, where the concrete is on pallets, because they close that at 3.

Now I have to lug 960 pound of concrete from inside the store to the register so I can wheel it out to my truck and unload the 960 pounds again all be cause ?? We decide that contractors end there day at 3?

This is ludicris, with staff standing around you make the customer bend to some directive that…

Lowe's 0451. Web said 4 gallons avail. Went there to pick up the 4 gallons for a customer. Associate says it came in yesterday. And he's not going to the back to get them. Come back later. Horrible, Horrible Customer Service.

repeatedly. black pick up truck short white man baseball hat , smokes pot all day long . We work at McDonald's so he's in plain sight . He's back n forth out the garden center exit to his truck then big puffs of green smoke . is this tolerated.

We noticed he drives a forklift so it's dangerous to see . it is bad business..

Wanted to check product compatibility for flooring that I had already purchased. No one was in department. Operator took my name and phone. Giving name to manager. This was yesterday afternoon. No one has contacted me yet. Very poor response from store in union gap.

If someone went to store directly would they get served?

A couple of months ago I received a 10% coupon from Lowes. I already have a Lowes card. I purchased some flooring at the Greenland. NH Lowes for over $1000. I paid with my Lowes card and presented the 10% coupon.

The discount should have been a little over $100, I think you'll agree. The flooring had to be ordered. OK , fine. Clerk in flooring dept was very helpful and polite and efficient. The coupon didn't go thru, so she had to get the help of a more senior person in flooring dept.

Finally, the coupon was accepted. I then left the store, but on my way home I realized that I had only gotten my regular 5% discount, not the full 10% per the coupon. I returned to the store and again the flooring clerk was extremely polite and helpful, but we had to go to the Customer Service dept. to get…

I wanted you to be aware of how Lowes has treated us a customer. We are doing a project in Henryville, IN and we visited the store in Clarksville, IN and went over the items we were going to need.

We wrote down all the item numbers. I am in Florida so I went on line and order everything that I could. If Lowes did not have enough of the product we needed you could not back order on line.

I and the contractor doing the work called the Clarksville store multiple times and could not get them to call back. I finally talked to the manager Jeff Aeh and got someone from the Pro Department to call us took over a week.

The first on line order came in and there was a item pulled wrong. Right part number on the ticket but wrong part. Driver signed the ticket and said he would get it taken care of.…

After I did not pay off my credit card with in a year, however I never missed a payment. It went from 2000 to 6000 dollars owed! How is that possible!

My name is James R. Dryden and my currently reside at 33071, Quaker Road, Ivor, VA. 23866 Phone number 757-725-3837 or 3839 (Wife). In May of 2022 I went through my local Lowe's in Franklin VA. to have a composite deck installed at my property.

I was told that it would be several months before I would be able to have my pro9ject started but that I had to pay $ 11,000 dollars upfront. My wife and myself agreed and waited patiently until August for the material to be delivered and for the contractor Lowes had hired, whom they highly praised at the time to get started .

The contract we signed with Lowes indicated that the job would be completed by 8/13/2022. The problems started almost immediately.

First of all the contractor would not produce a Local Building permit, Some of the special…

Tommy from the Lafayette La store Gloria Switch Road very rude and disrespectful to a customer. Did everything but call me out myname