Lowes Complaints Continued... (Page 9)

What a nightmare - Never thought this would happen with a national chain like Lowes - Here's the short story. Signed a contract in early April for 12 new windows, one door, and one door wall, all new siding, trim, gutters, etc. Windows had to be ordered, told it would take 4 weeks, job should be done by end of May 2016. It is Sept 16th and it is still not done - Windows came in the wrong size, so rough openings had to be changed to make them work, other materials incorrect, etc. Two windows were totally wrong (we ordered wood and they were vinyl), so they had to be reordered.

Contractor left 3 weeks ago with the job unfinished, and the original material - windows, siding, etc has been left in our driveway and around our yard - unbelievable. Gutters have not been installed so our backyard is washing away (we live on a sandy hill). Calls unanswered, sent Lowes an e-mail, was told we would be contacted in 2 days - no contact. Never sign a contract with Lowes!

It has been quite an experience trying to allow you to match prices with Home Depot,especially when your stores are across a freeway from each other.In the past I had to make a copy with my printer of the exact article even though it was probably manufactured by the same company and only the UPC was different. With respect to electric conduit, I have bought many hundreds of feet of the 2" X 10' and had to make a copy as it was not enough to bring a receipt from HD dated the same day with the same manufacturers name on it.

Today HD only had one 1/2" diameter long sweep elbow from the maker Cantex and your was from Carlon, but the very same plastic article ,but priced $.06 more expensive,but the same article and I must say of lesser quality but acceptable for what I was using it for .In the past you and HD have both bought from the same manufacturers and I have found the different names in your stocks of plastic electrical conduit. Several weeks ago I bought 5 of the 1/2" long sweep 90 degree elbows and had to make a copy of the HD price to allow you to match it otherwise you would not have done so and today I had the receipt from HD and the same product in my hand and the two side by side and your people stated they had to be from the same maker not allowing themselves to realize that the two articles were the same, but with a different makers name on it.

I use the internet exclusively to make any purchasing decisions and plan my trips to make those purchases or else I have them delivered if they are not available locally at a price that warrants travel versus online ordering, not paying taxes as we are sales tax exempt and most times free shipping. In future I will no longer allow you to match prices even if HD is out of something that you stock at a higher price. It is just to frustrating when I can just await a time when it will again be in stock at Home Depot.

You must have better people making determinations concerning prices and what actual differences exist between very simple products that are not different in the first place.This problem happened at your Cypress store #2371 and the Home Depot store was across the 290 NW freeway. Also your internet stocks are not so easily found online when I visited your sites. Maybe that was due to some other problems associated with lazy employees who had little or no knowledge of the products they were listing of the products information that were not understandable.

Do not think that I will be so quick in the future to shop Lowes when price matching remains such a laborious endeavor and if your prices are not competitive and shown online as such.

I am 66 year old woman, own a small van, had a family project with my handicapped 44 year old son, build a small 2 foot fence down side of house, 1st day went to lowes, right by my house, asked to cut off 12 inches of sheet, lowes stated they only cut wood, next day went with measurements for wood fence, needed 6 - 10 ft 4x4's cut in half to fit in van, employee rude and stated they won't cut wood 4x4's in half. Asked for manager and stated this lowes is right up by my house and I come here for everything, he stated "i don't care if you've come here once or 20 times I still won't cut wood in half".

I walked out and went to home depot, they cut everything to the size I needed, walked out helped me load and gave me basic instructions on how to build the small fence. Are you there just for the money, buy it as it is take it or leave it, do you hire horribly rude employees? My son said go to lowes mom they have nicer stuff, I say go to Home Depot they are there to actually help you. When I went into home depot there must have been 6 people that said "ma'am, do you need help", when I go in lowes I get "sorry that's not my department, I know nothing about that". What a sad excuse for a home improvement store!

We purchased carpet at Lowes in Covington Louisiana and signed a contract for the purchase price $4328.24. We were told we would get a discount at the register on the purchase with discounts that my husband had. The receipt says we were discounted 927.52. But we were charged 3992.04. 4328.24-927.52=3400.72 doesn't add up. We were over charged 591.32. We have been to the store and talked to them several times and no on wants to help us. We feel we were over charged the difference. What do we need to do to get this reapplied to our credit account. I am going to go ahead and pay the bill in order to not get the interest charge. I tried to attach a copy of the contract and receipt but it will not let me. The file is a pdf file.

I contracted with Lowes on May 20, 2016 for a full fence project. After more than a month. The actual install started in early July., 2016. The fence installers did not complete the job to the specifications that we paid for. I worked with Brad Roberts, who normally got back to be in a timely fashion. Brad assured us that we would get the fence completed very soon. I called Brad weekly, and always accepted his response, thinking that we would be given some type of expedited service since we contracted in May.

The last time Brad communicated with me was Thursday, August 6. I was told that the crew that installed my fence was fired, and that a new fence crew would contact me soon. How can a huge company like Lowes have mom and pop contractors to do their work, and why am I being put off for so long. The extra fence parts are warping as they continue to lay and take up space on my driveway. I want my job completed. I cannot schedule my fence to be stained because it is not finished. Its probably 1/2 a days work, but it needs to be done.. I also expect that new wood will be delivered to compensate for the warped wood laying in my driveway, along with a wood pallet.

I have been a very patient customer, but that patience has run out!

I live in live oak fl bought 2 refrigerators from lowes in lake city fl. About 20 miles away. A lowes employee put it on my truck and tried to tie it off. I ask him is that going to ride he told me no problem. Well it blew out on the way back and a car hit it. Well I got out and made sure the lady that hit it was ok. Put the busted up fridge back on my truck took it back to lowes and the guy that tied it off would not come to front. Lowes then gives me another refrigerator and tells me they would not tie it off. Ok but they did nothing about the damages on the lady's car.

So I buy another refrigerator from lowes in lake city little over a year ago with extended warranty. Well when they came from lowes in lake city to put it in they noticed that there was a copper pipe hooked on the back and said they could not hook it up with that pipe on it. I told them I would go to lowes and get the right hose they told me they did not have time for me to go and get it so they left the copper pipe on it and my wife and I went out of town when we got back our house was flooded.

Lowes then send somebody out to look at fridge and they said lowes was in the wrong and lowes did pay us for the damages but my wife has cancer I am a disabled vet we had to go to motel as my wife could not breath all the mildew that had grown. Ok now this same refrigerator witch we bought extended warranty has a problem with the freezer where it freezes up solid even when it is all the way up. So it freezes up and my wife pulls door and it pops off.we called lowes and they sent A&E out to look the first week of June and they told us no problem we are on it.

Days later we got a letter in the mail saying we were turned down because my wife abused it. Well I got on the phone with some body and the said they would send some one else. Well Hammons came out and said it was not her fault and a door would be on the way.that was over 8 weeks ago. We were going to get a loner from lowes in lake city but Hammons told my wife door was going to be here in a couple of days so we did not get it.well 2 weeks later we told them to bring it.they left it on the back porch.so after all of this I talked to Sidney and told her what happened.she said if door was not here by the 11th they would buy it back or give us a new fridge.

I called on he 11th and they told me that the day was not over yet and Stephanie would call me back that day.she did not.I call on the 12th and talked to Lorraine in New Mexico and she told me I was misinformed.that Sidney had made a mistake.then she tell me to hold on phone. Lorraine told me she called Hammons and paula said it came in on the 11th the day I was supposed to get new fridge and they would be here next week to put it on.

I tried to explain to her the problem is with the freezer and if they put door on it will do it again.I was told I would have to file a complaint after new door was on.how many more weeks to they do it. With my wife being sick and all of this has not been easy on us.a new door is not going to fix the problem.

We ordered carpet, tile and wood floors over the Memorial Day holiday. Tile was installed first, then carpet was to follow. It is the 15th of JULY, and we were informed today the carpet delivery was not made to the Farmington store and it will be a long time before they get it. This is completely unacceptable. Everything is paid for. I will NOT do business with the Farmington NM store ever again.

First off I would like to say that at one time I would only do my home renovations and landscaping projects solely with Lowes. Over the past weeks I have noticed an increasing rudeness and hostility with the management at the Lowes in Winchester, KY. I am currently renovating a home from the foundation to the roof with an addition of 1,500 square feet. I buy rundown houses and renovate them and I spend a great deal of money every year doing this. Yesterday, April 18, I was in your Winchester, KY Lowes and the rudeness and disregard to your customers was the last straw. I will now take my business to your competitor.

Management at Lowes, namely Joanie in paint and Juan in lumber, have no respect for the customers. I was asking questions regarding indoor and outdoor paint samples. I like the new Sherwin Williams color schemes and Joanie was assisting me. She was not very informative on the product (I had previously used Valspar but wanted to try a new paint) and she talked to me like I was wasting her time. The short answers, no knowledge of the product and just the complete disrespect was embarrassing. There was a young lady with dark, short hair that was very helpful and extremely informative on the products that I was inquiring about. Hope knew about the products for my indoor needs as well as the exterior paints I was questioning. Her salesmanship on flooring and blinds almost sold me until Joanie stepped back into the conservation and completely insulted Hope and dismissing all the information she had provided to me.

When my husband James and I walked away from the paint department we walked over to look into drywall, insulation, doors, windows and lumber. The first thing we heard as we approached the departments was the department manager Juan yelling at the sales associate in a manner completely unprofessional for a store manager. When he caught us glaring at him he continued to berate the young man. We heard the young man state that he was doing a job that one of department managers had ask him to do but Juan continued to scream at this employee. This store has become a complete fiasco trying to get any assistance due to the fact management wants to “show their asses and flaunt their authority”. No box store, or any other store for that fact, should treat their employees in that manner. You learn a lot about a place when you just walk around, as I have done for many years, and listen/watch how people act.

I was always a devout Lowes customer, whether it was Winchester, Mt. Sterling or Lexington. I would shop at all three locations due to the fact each store had a little something different to offer. I will no longer step foot into another Lowes store as the Winchester location has tarnished the Lowes image. The sales associates that I have dealt with have been marvelous and very attentive to the customer’s needs. Lisa, Willa, Hope, Darren, Lloyd and Al have always been great to work with. I have meet a lot of great employees at the Winchester store and I just wish more of the management team was like Whitney (he is remarkable at working with the customers).

I wanted the corporate team of Lowes to know exactly what is going on with the Lowes in Winchester. At this pace with the management in the store all the customers will start shopping elsewhere, not only for better deals but also staff that does not mind helping the customers with questions and assisting with no attitudes.

I am a Vietnam veteran. I have it on my driver's license but that wasn't good enough for Murphy NC Lowe's to get the veterans discount. I have got the discount there before. The manager today refused to Honor my license. I felt discriminated against. I wish I had got her name. I fought for this country and I don't appreciate being treated like I was asking for something just because I didn't have the right veterans card.

How do they think I got it on my driver's license ? You need to Honor all veterans ID . we spend a lot of money at Lowe's but we can shop else where they treat us better. Very disappointed in the Murphy Lowe's. That manager needs to be fired if she doesn't know how to treat a veteran. How many has she disrespected.

Ordered a refrigerator on line along with an ice maker which your company was supposed to hook up. They hooked up the ice maker & it is not working which they knew about when they left my house. After numerous calls to your Kingston, mass. store & to corporate I still have an ice maker that doesn't work because NOBODY wants to help me they keep blowing me off. You have a lot of rude people at your Kingston, mass. store who always say they will call me back & never do, what a joke. My next phone call will be to the better business bureau if this does not get resolved soon. I'm done calling your Kingston, Mass. store because like I said nobody want's to help me & they are rude.

Bought a stove online 12/28/15. My phone number is 407 361-3655. Order # 319674248. Order receipt have delivery date 1/11/16. Received call from third party delivery center on 1/10/16 about 7 pm, that stove will be delivered 1/11/16 a window period of 10-12 pm. No owner of stove home all morning. No delivery made and no call received from the store. I purchased the stove and called the third party delivery center at 1 855 825-3538. I spoke to a person at the delivery center and was told they received a call at 9:45 am today and told to cancel the delivery. Person said they did not know why and that I had to call the store to find out why. I called the store and my call was transferred to speak to about 3 persons.

I spoke to a Tyrone a supervisor in delivery he said the stove just got in which was about 1:45 pm that I spoke to him. I asked to speak to someone who would take responsibility to solve the problem as the responses that I received did not explain what happened. He transferred the call to Toney the delivery manager and the call never went through the operator two times who said she would page Toney. I waited about 10 minutes and the delivery manager never picked up and the problem was not resolved either. I called the Corporate office as a result and the representative said she would call the store to get a delivery date. I told her getting a delivery date is fine, however I still needed to complain.

I believe the personnel at the Osceola Florida store were not honest and saying what actually happened. I am not satisfied with how the store handled the problem. This is the second stove that I bought from Lowes in the past 3 months and consider this very negative experience. A simple call or apology could have made the situation right. The store employees are not living up to a situation that went wrong. I went ahead to make this written complaint as I am not sure a verbal will get follow up. I want to make sure that it does not happen again. I also want to honestly know what went wrong and make sure this time the rescheduled delivery goes right. Thank you for the opportunity to make a written complaint against Lowe's online.

I wrote a complaint out about 2 weeks ago and still have not gotten a response back from Lowe's. I'm not sure if lowe's just don't care about their customers or if my complaint wasn't that important to them. The Monett Mo store has definitely showed me that their customers are the last thing they care about, and by them not responding to me, that just shows me how they do take care of customers. I'm wondering if I was treated the way I was, is because the woman taking care of me can't deal with other women, and they may not know how to respond?

Hello, I am really not sure how to start with all of this, except to say I am truly upset. Back in March of 2016 I went to the Sandy Utah Lowes (Quarry Bend) and spoke with a woman named Clair in the flooring department. I told her about our first experience with the flooring put into our home almost 10 years ago by Lowes, and how the man (older gentleman, small in stature with a mustache) installed the lanolin flooring and told me he had hooked all the machines back up and the floor was all done. Taking him at his word, I went down started a load of laundry and went to go pick up my girls. When I came back the basement was flooded and the brand new flooring was lifted and the seams looked like bubbles.

Well, I got on the phone immediately and spoke with someone at Lowes and they said they would send the man right out to fix the flooring and someone to hook back up all the machines. He also apologized profusely saying the next time we wanted flooring done in that laundry room we would get it installed for free. Well, I am not one of those people that jumps the gun and gets all mad firing off emails. So, I just said okay sounds great. - Which brings me to the email now, when I spoke with Clair she told me that would be no problem.

So she had a woman come out and measure my flooring. I called back in a few days later and talked with clair about the measurements and she told me she had talked to her manager John and he said he was not able to honor anything I was told all those years ago. He said he would have to open an investigation and I would be contacted in the next few weeks. So I thought, okay that's fine, I am sure they will find all the info they need. 2 months later I had not heard anything, I called back in and talked to John probably 3 or 4 more times and he kept saying the same thing, it's being investigated someone will contact me. no one did. then months later I talked to Josh another manager, who said the same thing as john. Then I heard nothing back.

The email ended before I could finish the entirety of my story. So after being told several times by John that someone was going to contact me and that it was being investigated and no one ever did, I then called back and was directed to another manager named Josh who then told me that it was being investigated and someone would reach out to me. Now this was 7 months later after the initial meeting with Clair who told me that would be fine that I would receive free instillation and sent out the lady who measures the flooring. So after never hearing anything back from John or these supposed "investigators" I called the store again and spoke to a Lindsey who said she would be willing to give me 10% off on everything and would send someone out ASAP to remeasure.

That was back at the Beginning of December 2105, I told her we were having a lot of family come in for Christmas and I needed this done ASAP. and she told me I would be her top priority and she would get this fixed for me ASAP. Here we sit and it is Jan. 2nd, the floor is STILL NOT DONE and I have not heard back or seen anyone come over to measure again. I am BEYOND frustrated with this whole situation, Here I was with my basement flooded and the brand new floor lifted, having to have someone sent out to fix the floor again, promised the next time we wanted flooring in that specific room it would be installed for free, then I am told you will have 10% off and someone will get this in before Christmas... to still nothing. I am so upset with all of this, I really expected more out of Lowes.

For over 10 years we have used your services, bought products from Washers to screw drivers from your store and this has been a nightmare. 10 going on 11 months of a nightmare. I am pretty patient and understanding but this is ridiculous. I need someone to contact me and let me know what is going to be done about all this. My floor needs to be put in NOW and not in another 10-11 months. Please get back with me.

Went to Lowes 1930 keystone dr in Erie, PA on Friday December 2, 2015. I got a few items and went to check out. When time to pay I swiped my debit card and entered my pin for $63.84 and the touch pad machine went black. Usually it's and instant process. Well it wasn't this time and the nice associate said "sorry it didn't go through please swipe again. So I swiped my same debit card again and entered my pin again and it went through like normal. So, I get home same day and check my account and Lowes has debit me TWICE for same amount as if I made 2 different purchases of the same thing at the same time!!!! I call Lowes on keystone drive to bring to attention 2 hours after leaving their store.

They say call back tomorrow (Saturday) and talk to management. I call Saturday morning at 8:00 and talk to Management (Beth). She says I talked to corporate and they flagged it so it will be back in account.she also gave me a paper email from Lowes corporate (Bobby) that I still have that was faxed to my credit union stating the reversal was going through. Seven days Later Wednesday December 9th still nothing. I call my credit union and Lowes on keystone drive. Lowes is now saying they only see one payment taken and my credit union says no you took 2 payments here is the proof! Now my credit union is involved and contacting corporate!

My credit union will sort it out but in the meantime my bank account is jacked.

I went to Lowes, store #2834 in Vernal, UT. I asked for one of the associates, the head cashier on duty, named Gabie, was extremely rude, really ignorant as if was a bother to even answer my questions. This is not the first time this head cashier has treated me this way. So after several times of her being belligerent to me and other customers in the store I decided it was time to say something. Oh and one other thing while I'm on the subject of this particular head cashier, she treats the cashiers and co workers the same belligerent way if not worse. And it is my understanding, several customers, and most of the employees have complained about Gabie to Lowe's corporate management.

Bought self stick flooring tile on clearance for 69 dollars at the Lowes checkout I was informed they were 1.55 per tile. They are now priced per square foot. I have been buying self stick tiles since the 1960s. They have always been sold priced per tile.unlike carpet or other flooring they are sold by box or individually and should be priced by box or individually. The purchase was made at madisonville ky. I felt this is not a local issue but cooperate. I learned when shopping at Lowes always check the fine print. You may not be getting the bargain you expect.

On veterans day I went to a Lowes store #1911 in Riverview, FL. I live 1 mile from the store and spend a lot of money there. I was on my way to my American Legion post for a cook out. I wore my proud to be a veteran T-shirt. Purchased 2 items and bill was $24 and change. I asked the young man running the register if he was going to give me a 10% discount, then I handed him my DD214. He didn't even look at it, said I need a photo I.D. So I showed him my FL. DR. License to let him know it was me on the DD214. He asked why there was no "V" on my license? I was upset, humiliated and belittled in front of scores of people. I guess us Viet. vets should be well used to that by now. I have been getting crapped on since 1968 when I went into our nations military service. After e-mailing Lowes corporate got an e-mail from Lowes #1911 ASSISTANT mgr. with a very insincere apology,a copy of their policy on military discounts and said he would instruct the employee as to what a DD214 was. I was so upset that day I went home and sat alone rather than going to my posts cook out. And all I get is an assistant mgr from the local store sending me a phony apology.

Where do I begin? I contracted with Lowe's store in East Rutherford, NJ to do a total renovation on my bathroom. The demolition began on May 4, 2015 and only concluded on October 20, 2015. Yes, 24 weeks and 1 day to complete 1 small bathroom! Only 2 pieces were custom orders, a vanity and a side cabinet. The side cabinet did not fir properly and in the end leaves me with 12 inches of dead space in my bathroom. To say that I am beyond disappointed in Lowe's is an understatement! The entire job was purchased on my Lowe's credit card and I never missed a payment even though my bathroom was not able to be used for over 24 weeks. This company should be ashamed of themselves that they employ such unreliable contractors. I have many pictures to support the awful work that my first contractor thought was acceptable. Where do I go from here? I feel I should be compensated in some way.

I called the lawn mower replacement department at the Marana, Arizona Lowes store and spoke to an employee identified as Barb. I attempted to verify the availability of a Kobalt 21" push lawn mower blade (KM210) in which the online department indicated 1 was in stock. Barb advised she did not have the part in stock and in a rude tone informed me her inventory was not correct and I could look for the replacement part wherever. I asked her when she expected her next shipment and she advised she didn't know. There was no effort on Barb's part to provide customer service excellence. She was rude and condescending. She provided no help what so ever and provided a disappointing shopping experience to say the the least. At this point I will be cancelling my Lowes card and taking my business elsewhere.

I called the Lowe Westland store on November 4th 7:30 p.m. I was connected to a person that identify themselves as Christi I asked her if she can tell me if flowering trees were still in stock in the store or if she can refer me to any stores that may have them she rudely said I don't know, I have no idea I asked her for the West Road location number she again rudely said again I don't know of any store on West Road I dont know what you're talking about. I told her since you don't know what I'm talking about and don't seem willing or care to help and very rude please connect me to a supervisor. I was put on hold for quit awhile, then was told he was on a call and he had two other people holding to speak to him. This young lady was very rude and unhelpful and unprofessional I felt as if I was interrupting her day by calling there and I told her this before hanging up. I was given the "800" to voice my complaint.

First time this particular cashier treated me very rudely was 3 months ago. The product I purchased was inferior, and when I returned it, she refused to even help. Everyone at the store knows me, and I've put so many thousands of dollars through the Marble Falls, TX Lowes, they've never given me a problem...until her! Today, at approximately 11:15 AM, I was at her register, when Roger walked up. Being polite, I asked if I was cutting in front of someone(which I wasn't). Roger said, "No. She'll ring you up first anyway, because you've only got 1 item. As Roger turned around and walked away, she proceeded to deliberately walk around me, and began to scan a cart full of items behind me.

This girl is a short, chubby Hispanic girl. I only use these words for descriptive purposes, as I have many Hispanic friends. I highly doubt anybody will read this, let alone respond to this, but let me just say something for the record. We are about to buy thousands of dollars worth of lumber and materials, every month, from somebody local. Lowes was at the front of the line, because of the proximity to my shop. Since Lowes does NOT seem to care about the rudeness of their people, Foxworth Galbraith will be at the head of the line. The people at Foxworth are professional, courteous and knowledgeable...something Marble Falls Lowes seems to be sadly lacking at times...and frankly, I'm tired of being ignored, when I'm in a hurry.

Have literally spent at least 10,000 over the years at the Lowes in Abingdon, Md. Went in today to purchase some rakes and extension cords. Only line was self checkout. Could not get it to work and employees just stood and watched. I put it all back and left. As I said, I am a very loyal Lowe's shopper, but this was a big turnoff.

We ordered a window from the Idaho Falls,Idaho Lowes store. The window was ordered on August 18.2015. We were told the window would be shipped to the Lowes store in three weeks. As of today September 26,2015, the window is still not here. My husband and I have either gone over there or called. Each time no one knows nothing. Messages have been left with Lorin, who says he will call Millgaurd,but never calls us back. The last conversation was with window manager Brandy who assured me the window would be delivered by the Millgaurd sales rep himself, on Thursday, September 24,2015. Now today, August 26,2015, we call to make sure the window is there.

Again, my husband was told its not there. I called Lowes and asked for Brandy and now she is backtracking on what she told me and tells me it will now be here this coming Monday,September 28,2015. If she knew it wasn't there Thursday, why didn't she call and tells us. None of them do their job over there, right down to the assistant manager and the main store manager. He was also going to find out where the window was and never did call. We are now pushing towards six weeks and still no window. We get lied to because we ordered a triple pane, instead of a double pane, that it takes longer. I have been told by another window dealer that is a lie. We need to get the window in, as this is for my parents who are in their 80's.

They are two hours away from Idaho Falls and it is getting colder where they live. Corporate needs to make a house call and find out why the customer care sucks so bad at this store. This is one reason why we should all be supporting small business because the corporate chains really don't care. We have spent a lot of money at this store. I do believe, after this, we will be doing business elsewhere. I'm sick of the lies and excuses.

I tried to purchase a Dishwasher and install for my rental house in Mobile AL. I contacted the closest store W. Mobile, AL 7760 Airport Blvd. Mobile, AL 36608, Store #0549.

My first attempt to call them put me through a 15 minute wait for an Appliance specialist, which ended in being disconnected. My second attempt I was also disconnected after about 10 minutes. My third attempt again took nearly 20 minutes being transferred to various departments. I finally had someone at the service desk attempt to help me, but advised me I needed to talk with the appliance department, and they seem to be busy. I explained my situation and told them I understand, left my contact information and asked when the associate has some time during the day, please call me to place this order.

I waited all day and never got a return call. This morning I called again and got the exact same run around with phone transfers eventually getting the service desk. I asked to be transferred to a Manager who eventually answered. While explaining my dilemma, I was disconnected again. I tried to re-call the service desk. I let the phone ring about 50 times with no answer. Realizing I was never going to get anywhere, I called another store Store# 1599 who answered the phone and assisted me.

I was an Operations Manager for Lowes for over 3 years in Wisconsin. If any of my associates performed in this manner there would have been hell to pay. Since leaving Lowes, I still use them for all my home improvement needs on all six of my properties. Being a stock holder with Lowes I am very concerned when a store allows customer service like this. I am appalled that Lowes would allow this lack of service and will never use this particular store again.

On May 7,2015, we visited your Boardman, Ohio store and purchased a John Deere tractor item 623854 for $2349.00. The tractor was in stock but you assembled it and we were told the tractor would be delivered on May 15, 2015 which it was.

Yesterday, we received your Memorial Day ad which offers a rebate of a $250.00 Lowes gift card with that tractor purchase effective 05-13-15. We were never told about the upcoming rebate or we would have waited until May 13th to purchase the tractor.

I feel we should be given the rebate since the tractor was not delivered until 05-15-15. The invoice number on the transaction is 023317018814 and the store number is 0188.

I absolutely love Lowes-first! I do most of my home improvement shopping there.

But, I applied for two positions there met with Jeff Espenship and Nancy both directors and the VP. All went well except I wasn't selected. That is their choice.

I just interviewed for the the Sr. Manager Operations job and Dour Dinsmore stated I almost did not get an interview because they thought I was the same Arlene Johnson that interviewed with the VP, but they did research and I wasn't. He said negative things that this Arlene has applied for every job they had---untrue. Janice Beltran in HR stated that I could apply and they sent me an email on their job fair.

I want this to go to their corporate HQ because they should not be discussing another candidate in an interview, and guess what? It was me they were discussing and didn't know. The other issue is that HR was in the room as well.

I purchased cabinets and counter tops at the amount of $7,000.00 at the Murphy NC 28906 store on March 30th. The Installer was to show up 4 days after my purchase. My husband and I removed the old cabinets and flooring ourselves so there was nothing left for the installer to do but to put my cabinets in and counter tops. It is now May 11 2015 .We have give them the benefit of the doubt but now I am very angry with them.We have complained to the Kitchen designer at Lowes, the managers, the installer and now to you guys. I have yet to get a phone call from anyone explaining to me why no one has been to my house. I will get my money and I will take my business elsewhere. I shouldn't have to chase around people to get them to work at my house. That should be Lowes job to make sure the job is started and finished. Someone better get this resolved ASAP. I will take this matter to court. There's no sense In the unprofessional service that I am getting from Lowes. I have the receipts of our purchase, you better get In touch with the manager at the Lowes In Murphy. His name is Mike Finnegan the number at Lowes is 828-835-4660. The kitchen designers name is Lori Curtis.

On 5/1 I visited your Vacaville location to purchase some redwood lumber to start a project. I drive a small vehicle (RAV4) and therefore don't have a lot of room, maybe 7 ft. max. Upon entering the store, I asked one of the checkout clerks if I was to purchase some redwood 2x6's would they be willing to cut them in half equally, i.e., 10' to 5' etc. Her exact words were "Oh we are very finicky about cutting lumber, but let me ask." She deferred to another clerk who said they don't cut lumber as they don't have the equipment to do so. I retorted by saying, "I think Home Depot will" and the reply was "maybe."

I immediately went to Home Depot as they are directly across the freeway and they were more than happy to accommodate me. In fact they helped me pull the lumber I needed. Long story short. Since 5/1 to date (5/8) I have purchased from Home Depot approximately $700 for my project. All of this product could have been purchased from Lowes had your personnel have been more accommodating. I'm not sure what's happened in this store as everyone was always very friendly and this is why I went there first instead of Home Depot. Perhaps the wheel is turning. I think it's worth looking into. I'm only one customer.

The fact that I just paid $ 50.00 for a MWF refrigerator water filter in E. Peoria, IL when I can buy it on line for $ 22.00, is a is total insult......(they used to be 15.95) Oh , I know, I'm just a stupid senior citizen. May I never shop at Lowes again. At least I had my say.

I am a maintenance supervisor at Ahepa Affordable Housing at one of the properties in Mobile, Al. We have had a commercial account with Lowes for several years and until 5/6/15 have had good service. I went to the 1599 store on 5/5/15 and made a purchase of some plumbing supplies and paid with the company card with no problem.

The next day I went back to the store 1599 on Rangeline Rd. to buy more plumbing supplies for the property. When I went to check out I was told I could not use the card as I was not an authorized user. I informed my property manager of this and she showed me that I was an authorized user and have always been. When I told the cashier that I had just made a purchase the day before and have been using the card for several years she called her supervisor over.

The supervisor looked at the screen and with a very flip attitude said "sorry". Needless to say I was not only embarrassed but became very angry. I have had a personal Lowes Visa card since this branch was first opened and have used it often since. Last week I bought a new lawn mower and if I had not already used it I would have taken it back for a refund.

I went home and cut up my Lowes visa card and I promise I will never shop a Lowes again. I told my property manager even if the problem is resolved I will only use the account when I have no other choice. I will buy company supplies from HD Supply from now on. I will buy my personal materials for home improvement at The Home Depot.

I went in to buy some wire for a craft project. I was directed to aisle 14 or 15. After finding the wire on aisle 15, finding an employee to cut the wire was almost impossible. After searching for an employee, he said he could not cut the wire. He directed me to another employee who was working on a ladder. I said I would wait at aisle 15.

I waited and waited and waited. I went back to find her but she was not at the same site. I searched for her until I found her at another aisle. She said she thought that was where I needed her. How would she know? I never talked to her. After finally getting my wire cut, paying and leaving the store, it was 1:00pm. That is TERRIBLE CUSTOMER SERVICE.

I purchased a pressure washer from one of your stores on 5/3/14. I used the washer one time last year to wash my house, which took about 4 days. I pulled it out of the garage on 5/4/15 and the washer wouldn't start. I took it back to the Lowe's in Greenville, NC to well after only using the thing one time.

The team at Lowe's told me the only thing they could do was to send it off to have it fix. My question to them was why would I want a new washer to be worked on. The manager told me that he could send it off to have it fix or I could take it back with me and have someone fix it, but there was nothing else he could do for me. After exchanging words with the manager, he told me to leave the washer to be fixed or take it with me on the way out of his store.

After being a customer for over 15 years, it's a damn shame to be treated the way I was today. I purchased that washer for more than $275.00 and only got to use it once. Now I have to get it fix. I just purchased a refrigerator from Lowe's last week, which was over $1500.00. What a damn joke my day has been with Lowe's today. I will make sure that I don't have the same problem with the refrigerator, because I'm calling them tomorrow to have them come get it because my 30 days run out and it stop working. Thanks for the last 15 years and so long.

I bought washer/dryer set & Lowes extended warranty with them & after not even a year experienced problems with the washer/dryer set. So we called Lowes. They sent people out about 9 times & problems have still not been resolved. We were denied for our replacement. Really frustrated because washer/dryer should not have problems less than a year bought. Had a washer/dryer set previously for 10 yrs & never once had it maintenance done on it.

I was buying plants this morning and the check out in that area was 6 deep on two counters so I went inside where the lines were shorter. When I reached the checkout the clerk got a phone call and was told she was 30 minutes late that morning and appeared to be instructed to go home. (She denied being late) The person who made that called is the one who should have been fired and would have been if I was running the store as that person had no idea what was going on in the store at the time as you were short people at the cash registers and you were sending one home (who happened to be one of the best you have). That manager is the one that should be gone. This is the store in CO SPS on Powers.

I have been shopping at Lowe's in south St. Louis since it opened, and in 2012 a store clerk told me about Veteran's 10% discount if you have a Veteran's ID card. I was told to pay extra and get one with a picture ID because the one without the picture can be passed around to any one and they can use it. Now, I have been using my card there since Dec. 2012 and on April 18 2015. The clerk told me she cannot honor a picture ID Vet card, so I asked for the manager, and he said I never could use it. Sadly enough, I have receipts showing they did honor it since 2012. If your going to have a promo then get it together.

We are a business serving the middle Tennessee area. Your Lowes store in Cookeville Tennessee is the worst of the worst !!! I placed a phone call 3 different times this afternoon at about 1:15 PM on 4/16/15 trying to reach the plumbing department to get some pricing for a job. On all three times when the call was placed into plumbing it just kept ringing then went back to the operator all three times. The fourth time the operator got very nasty with me saying the store was busy & my call can't be completed . ARE YOU KIDDING ME !!!!!! I have NEVER been told that from any store, and we call many stores for estimates on materials for our jobs. We will drive the two hours & purchase our materials from Home Depot in Nashville from now on. They are so much more friendly & will bend over backwards for ALL their customers. Your store in Cookeville SUCKS !!!!! This is one of many complaints we have had when we attempt to get pricing and/or service at that store. I wish Home Depot would open up in the Cookeville Tennessee area ---------Lowes would go completely out of business there !!!!

Bought a troy bilt mower on 9.2.13. Self propelled electric start....never has worked properly. Bought extended warranty. Spent over $400. Could not register it BECAUSE some MORON keeps telling that MY phone number that I've had for 20 years is registered to some illegal. Unfortunately do not have receipt but DO have credit card statement....called the 800 number this morning, got the same bull from this young woman that could barely speak English. She refused to let me speak with a supervisor...never again will I darken a Lowe's door...WHY didn't they say something about my phone number when they asked for it when I bought the extended warranty???

I asked for a Friday morning delivery on the 10th and setup my schedule to be home during these hours. Around one o'clock I called the store to find out where my purchase was. I was told the truck was running late and that they would call me 30 minutes prior to delivery. The delivery never came. I missed a 2:30 appt. because of this. After several more attempts to get some satisfaction I was told by one of the associates in delivery that they had me scheduled for the 17th. After complaining that the delivery was the 10th I was told that the delivery would be made the following day, Saturday the 11th. Again I set aside my schedule to receive my delivery. Seeing that they missed the Friday delivery; one would expect that the store would get my refrigerator to me first thing Sat. morning. After waiting again for hours, again cancelling appointments, around 1pm I called the store inquiring about my delivery. I was told that they had put it on the afternoon schedule. Why would any business screw up the delivery date and then setup to deliver late the next day. This is the worse customer service I've ever had. The meats that I brought Friday morning had to be throw away, I missed two appointments and messed up days of my days which I had scheduled. I was supposed to be in Charlotte Saturday Morning. What is Lowe's going to do to fix this issue with me. Call the store and verify this. Very much dissatisfied with Lowe's.

On Friday 4-10-15 my husband and myself bought a dishwasher for my birthday 4-11-15, to be delivered on that day between the hours of 11am and
2pm. The driver was to call before arriving. On that day 4-11-15, which by the way was my 50th birthday, we received a call from the driver @ approximately 11:30am stating that they would be there in 45minutes. At about 2:30 we still had not seen nor heard from anyone. So we called the store to see where they were. We were informed that all deliveries were going to be made between 11am and 2pm, it was already 2:30. So we explained that the driver had called and not arrived, so she said she would call the driver and have him call us back. No calls for 2hrs. So we called again and got the same answer. Two more calls and 3 more hours later we got a call from the driver stating that he had delivered the dishwasher and that we were not home, so he left it on the deck. (we do not have a deck, and not only were we home, but waiting.) We told him that he must have delivered it to the wrong address. We had an argument that I apparently did not know where I lived, that he had delivered to the address that was labeled. I had to scour out neighborhood for my dishwasher, which I did find, at a neighbors house, and not even a close neighbor! Thank goodness for honest people, they could just have easily taken it inside and claimed they never saw it.. What I really liked was that when I spoke to the driver again, he still claimed that he delivered it to my neighbors when I clearly had the correct address written down!
Apparently dishwashers can wander off. At not one time did anyone believe us, call us in a timely manner, apologize, or treat us with any courtesy at all. Great way to spend my birthday! By the way this was at the store in Brewer Maine. I'm not a huge complainer, but I have never been treated so rudely in my entire life. ( I will share this story to whom ever will listen, and I like to talk.)

Went to Lowes in Montgomery Alabama on 4-06-2015 .On the way into the store a older lady ask if I could help her load some bags of top soil on her car, that she had been waiting for 20 minutes and no one would help her. I did load her soil for her and in the process of loading my 78.00 dollars of flowers and other stuff, I help four other ladys load stuff on there carts and help them put in in there autos.i told my wife that when I needed a work out all I had to do was go to Lowes and help folks load there autos.
So I told myself I would never go to that store again and would just go to the one in Prattville Alabama, I did with the same results. Service sucks. It seems like all these so call employees are always in the back of the store doing something when they are needed up front to help CUSTOMERS. Do I think this complaint is going to make a difference . NO Do I have the option of going to another store? HOME DEPOT. I will finish my garden with HOME DEPOT stuff

I am a small contractor and president of the local habitat for humanity org. On 4-4-15 I visited the Bedford va. store for items for habitat. After collecting the items I needed I proceeded to contractors counter, this is where our credit card number and tax exempt status is store. When I got to checkout the young lady had no idea where our folder was due to it being stored under one of the employees file cabinet drawer.After considerable amount of time some lady found the folder only to be told our tax exempt was not valid.

This is the third time in six months this has occurred.After nearly an hour had passed and no success I told the assistant manager to just charge me the tax and we could check on it on Monday.During this time the young lady helping me went to help three other people so after another fifteen minutes I threw the folder down said im out of here. My biggest concern is why would you put a teenage girl in contractor sales that has no idea about building materials. This is not a isolated case. Why would you not have someone with at least a little building experience in this area.I buy many thousand dollars a year at this store and this is the reason I know its not a isolated case.

This store seems to employ more teenage kids than any place I have ever shopped.You guys better hope a home depot doesn't come to this area because your store will be in deep trouble.Seems like you could have some of your knowledgeable teenagers if that's what you employ be stationed in contractor sales. This store pulls people from anywhere in the store to fill a spot only and certainly not to help the customer. I will buy only what I have to from there until customer service improves.Thank you for your time

On March 21, 2015 we went into Lowe's 0205 to look at carpet for our new home. Travis the asst mgt was helping us through the process of getting set up for having our home measured. We were very satisfied with his knowledge and professionalism of this process. We stressed that we would be closing on our home on April 8th and asked if that would be a problem to have it put in right afterwards before the furniture was moved in the home. We were assured that wouldn't be a problem. We then paid for the measuring (mileage) and put deposits down on the carpet samples we took home which was right at $209.18. On March 23rd a representative called to set an appointment to measure the home on March 28th at 2:30pm. We also showed up at the same time with our interior designer when Chris was there on the 28th to ask any questions which we might have for him too. At that time he stated he was not only measuring the bedrooms that we wanted to replace the carpet in but also the whole home and they would have it for us if we wanted to do any other rooms. He also said after he got all of his "tweaking" done on the schematics of the home and measurements we could have our own copy of them and could pick it up at the store when we went in. We were still very satisfied at that time also.

On March 29th at 1:33pm Sean from the Lowe's Store 0205 and left a message stating that there was a problem with creating something with the measurements and that the vinyl would have to be a separate transaction. I couldn't figure out what he was talking about vinyl, since that wasn't what we wanted. So, I immediately started trying to return his call at 1:40pm. I was transferred numerous times to different departments over and over again. Disconnected a couple of times and then was told to do Ext 4814 which was no help. I called back to speak with management and was never connected to them either. This went on for over an hour until my frustration got the best of me and decided that someone will end up calling me back sometime. Not at all impressed with that day of dealing with Lowes 0205. On March 1st a young man named Alex called me to address that the measurements we ready for us to come in and get things set up. Stated again that the vinyl would have to be a separate transaction..... I told him that we were not getting vinyl from Lowe's because Travis told us in the beginning that the installers do not prepare the floor or tear up the old vinyl..... So that wasn't what the measurements were for. I said that my partner and I would be in that Friday the 3rd on our day off to get the estimate for the carpet we decided to go with in the bedrooms.

On March 3, 2015 James and myself arrived at Lowe's 0205 around 2:15 pm to get things set up for estimate and installation. We went to customer service to return the carpet samples to get our deposit credited back to our card and back to flooring we went again. There we were met by Alex which told us we needing to pay again for a carpet measuring since they did a vinyl measurement. At that time I told him that we already paid $155 for measuring for carpet and I would not be paying again. He said the "system" has us put in as a vinyl measurement and for that we must pay to set up for a carpet measurement. I again explained that Travis set all of this up and we discussed that Lowe's doesn't prep the flooring for vinyl so that wasn't even an option we considered since the house we are buying has old vinyl glued down in it already. Also explained that we put 2 deposits down on carpet samples and didn't even have vinyl samples since that wasn't an option. Alex said it would be another 48 hours before he could have access to the carpet measurements then and we needed to come back at that time. I then said that Sean had called me Sunday the 29th and I spent over an hour trying to return his call to no avail. So he called Sean over to speak with me about the confusion. At that time Sean came to the flooring dept and said that I would have to come back in 48 hours when they got the measurements for carpet and I needed to pay again.

I repeated everything again to Sean why this wasn't even an option since we already paid for carpet measurements. Also I said I was on the phone for over an hour trying to return his call Sunday when he left a message. He said with a sarcastic tone that he didn't even work Sunday and didn't know how I got a call from him. So at that time there was three associates standing there... Alex, Tammy and Sean. I asked all of them if Sunday was the 29th and we all agreed that it was.... So I pulled out my phone and placed it on speaker for all of us to hear that Sean indeed left me a message on that day he said he wasn't there. Sean acknowledged that was him and at that time he just walked off stating he was not dealing with this! I told Alex and Tammy that I needed management to come and speak with me now and if Travis was in the store for him to come too. Carol showed up and I explained the whole thing over again.... She said there was no way to get it until 48 hours. I insisted that wasn't acceptable and something needed to be done since I had already been lied to by Sean, orders all messed up and we drove from Alva which is 75 plus miles away. So Carol got busy calling and investigating what the mix up was and who was responsible. During that time around 3:45 or 4:00 Travis shows up to confirm everything we said was the way it was ordered. So Carol found were Travis did put in the order March 21st for carpet Not vinyl measurements.

So another wait... Around 4:45 Alex brought us the supposedly the correct schematics of our home, which was not to pick out the quality of what carpet in what bedrooms. So again another wait... At 5:15 Travis came with the right one and we proceeded to choose what quality for what bedrooms. So at 5:30 or sometime he took it back to the back to be figured. During all of this time of waiting and stressing out about how a company could be so unprofessional in handling a situation we had the associate Tammy wanting to discuss her legal battles with the Harper County Kansas police dept and district attorney. Wow... What a truly Good Friday that this was turning out to be!!! At 5:40 we left to go check out carpet at another store while Travis was to figure carpet prices. Finally we got a phone call at 6:15 saying it would be Monday before they could get it to us. We asked if we could come at least get a copy of the schematics of our home since Chris (the guy that measured) said we could and we paid for that too. We were told no. So 4 hours of total hell was what we really paid for to get treated this way.

Brought my troy built push mower that I bought in September of 214 due to it not starting (only used it 5 times before it became winter). Was told it would have to be sent off but they only ship items on Thursdays. Was told they would call me to see if I wanted it fixed after they told me the price and what the problem was. Well that never happened. I was called about a week and a half later and was told your mower is finished and back at the store and ready for pick up. I went to pick it up this past Saturday and it was $74 repair because they said it was just dirty in the lines and the carburetor and that is not a warranty issue.

My problems are as follows. They didn't call me to see if I wanted the repairs done. If it was an older mower I would have said no and bought a new one. The worker at the Lowes in Newnan, Ga. didn't know how to scan anything and had to keep asking. There was a note not to completely lock down the handle screws so I could fold the handle down to fit tin my car. My screw was hand tight but the other was completely screwed down. Asked customer service for someone to bring a pair of pliers or wrench and waited 20 minutes and no one showed up. then someone in the parking lot had some pliers so they unscrewed it for me. By this time about 45 minutes passed and still no Lowes worker. The mower had been left outside and it rained on it because the bag with the paperwork was full of water. my mower stays in my garage at my house. I Finally get home and the mower is making a loud cracking noise like something is rubbing or hitting something so now I have to go back again.

Terrible warranty/fix process and also lazy, lazy, lazy workers. Customer service making jokes with each other and talking about what happened the night before or about what happened to friends. Oh and by the way I went here about 3 weeks before that with a gasket for my shower head. The rubber gasket was leaking and the Lowes worker told me just go down there and match it to the washer board until you find the right one then look in the bags for it. Not I will help you it was go do it yourself and he walked away. I have became a loyal Home depot customer now due to all this crap. Unfortunately now I have to take my mower back and naturally its going to be my fault even though I haven't used it since it came back from the Lowes shop.

I had a new water heater installed on 3/25/15. I took a pic of the horrible mess they left at the ceiling but I guess I am not able to attach the pic. I was charged 600.00 an hour for the installation of the water heater and I am so disappointed on the shotty work that was done. They left a big hole showing when all that would have to be done is to get a larger diameter plate that the vent feeds through! it looks awful and I don't like the idea of being able to see a hole in my ceiling. At 600.00 an hour I expect a better job than that. Am I going to have to live with this hole in my ceiling or is Lowe's going to take care of this mess. I already had to agree with them cutting out my box that was attached to the floor and while that was holding my old water heater on so now I also have a chunk of floor missing under the heater.

First may I say that I planned & saved money for a year in advance to replace carpet in 2 rooms of my home. It has taken 5 weeks of nothing but problems to get my carpet installed. It's as if no one at the BG Lowe's knows what the proper process is to selling carpet. I started out choosing my carpet and a young woman named Stephanie explained I needed to pay a fee of $35 to have my room measured and if I bought the carpet that money would go towards the carpet. Fine. So she takes all my information and puts it carefully in the computer and reads it back to me. She tells me everything is set and the installation co. will contact me in 1-2 business days. This was on Saturday, so I waited patiently all day Monday, Tuesday and by Wednesday afternoon around 4 p.m. I called Lowe's to see what was going on.

After being transfered around the store to several people I finaly talked to the manager Rich who finallly asked if I had been giving a print out to take up front and pay the $35 measuring fee. Noooo, at no time did Stephanie give me a print out and say that fee must be paid before they will contact me. So I make my second trip to Lowe's to pay for this. Finally the installation co. calls and comes to measure my room. Then I make a 3rd trip to Lowe's to order and pay for my carpet and a vinyl material that was to be an insert by the door so there was room to come in from outside and wipe your feet. . While there I found a large carpet remnant for another bedroom that I bought and paid for while there. Lowe's told me I had to take that with me though as they wouldn't deliver that. So in 2 days I made a 3rd trip to Lowe's to try and get this carpet remnant on my husband's truck. It was too large though and wouldn't fit so they agreed to hold it till my other carpet arrived and bring it all together at once.

The installation co. calls me a few days later to tell me that the paperwork they received is differnt from what I told them. When I checked with Lowe's someone had changed my order and instead of the waterproof vinyl product for the insert in front of my door it had been changed to "peel and stick tiles with grout" which was definitely not what I had ordered and paid for. So I make my 4th trip to Lowe's to get this problem straightened out and the correct product scheduled to be delivered with the carpet and I specifically if everything had been paid for and was ready and was told yes. Then a few days later the carpet installation co. call me to tell me that I had not paid the carpet installation fee, to which I went over all of my reciepts and sure enough the Lowe's salesperson had not added that into my total bill, so I was able to pay for that over the phone, but I had to request a reciept be sent to my email for proof that it had been paid. All of this had me and my daughter a nervous wreck and had I not already ordered & paid for the carpet I would have canceled the whole thing.

I was furious.......I spent over $1100 on this carpet and I am told that part of the product might fail and have to be re-done!! This entire project from the get go has been a nightmare. My husband is mad, my daughter and I are furious and I wish I had NEVER started this home improvement project with Lowe's. It was my intention to do these 2 rooms first, then move furniture and I have another bedroom, hallway and living room that I was going to replace the carpet. Well the carpet will be replaced in those areas, but I am through with Lowe's!! I will never buy carpet from them again. The sad thing is I love the quality of the carpet and would have loved to have had the same thing in the other areas of my home, but not when I have been through all of this. Lowe's just lost about a $3000 sale from my family.

I has an issues with the install of my counter tops from Lowes in Jefferson City TN. Placed a complaint they said would follow up and get back in contact. They did said going to make up for it and compensate us and would need to know what could do and was going speak with the store manager and called back once and I missed the call and not call since. Such bad Management for customers.

I went to Lowes to buy curtain rings due to that's where we started buying them. They had 1 box, so I asked about when the next shipment was going to come in. The lady said that was all they had and they were dropping the line, but she looked on line and they had 8 boxes in Pocatello Id. I called and talked to them and the gentleman said it would be easier if I would go back to our Lowes and pay for them and have Lowes send them on their truck to Twin Falls Id. I went to customer service and told them what I was told. The woman said she had never heard about doing it this way. She went to her boss and he said they would not due it due to it being done away with and they would not do it on such a small purchase. Lowes lost a customer and if they continue to do business this way they will not be in business long.

I have spent over $10,000.00 dollars in the last 8 months in the Lowe's in Sierra Vista. Most was in the since April of this year. I purchased kitchen cabinets and countertops, remodeled two bathrooms, purchased all my kitchen appliances, refrigerator, stove, dishwasher garbage disposal. I have purchased 65 boxes of vinyl flooring at $48.00 a box. I purchased all my valspar paint to paint the complete interior of my home.

I went to buy a freezer and asked for a 10% discount which would have been a whopping $18.00 and the management Todd and Chris both refused to give me a discount even though their on the floor employees were aware of how much I have purchased and tried to explain that to their management. They stated that they were not authorized to give a 10% discount unless I found the item for less at "Home Depot".

I cannot believe that Lowe's would not authorize their management to make a common sense decision and lose a customer for $18.00. How do you get a hold of the Lowe's complaint department other than make a phone call?

Bought a generator 2 years ago ever sence it was new it would not start or it started hard took it back 2 times last year and was told all was good. End of the year it would not start took it into them and they could not find any information on it so it sat for 3 weeks till i called them. When i called i was told it had no warrenty and had to get it fix on my money so i called the company and was told it was still under the two year warranty and should be fix for no charge. So after a week of this thet send it to some shop and now they tell me it had bad gas in it and the carb had junk in it and i had to pay $65.78 to get it back i told the guy who they had fix it the gas was only 4 weeks old how could it be bad he then tells me that gas is like milk it goes bad in 4to 5 weeks. WHAT KIND OF BS IS THAT. So now the storre tells me well it is something we do not carry we only got them because we needed them when all the power went out and we do not have to stand behind the warranty MORE BULL SH** so what can you do for me