Lowes

i was humiliated in front of the public which disturbed by son. i am thinking of contacting

I have purchased a suite of 4 kitchen appliances from Lowes.

The range and refrigerator were special order, because of the items purchased.

I was out of the country for 2 weeks, and when I got back, I was expecting to hear from Lowes.

I had to call, at which time the refrigerator and microwave delivery were done the next day.

Great.

The range is still not in.

OK.

But, today, I was supposed to have a dishwasher delivered by an installer who would install the unit.

The time window was between 11:30 am and 2:00 pm.

NEVER CAME.

This is when the fun starts.

Contacting your company and getting help is nearly impossible.

I have placed at least 5 phone calls today, maybe more.

I was passed from phone to phone, only to wait for the phones to ring until they hang up.

Nobody at Lowes…

Purchased major appliances 5/17/19 going to 2 different address's.

Both scheduled for 5/20 Monday delivery.

8859 Sissy Lane address, Lake Charles la rec'd phone call on their way and was delivered.

The 1301 E.

McNeese ,ste 304, Lake Charles La., have not rec'd as of 5/21.

NOT notified by the local Lowes store on where or when the delivery would be made which is unacceptable.

I called 5/21 and talked to Mitch in delivery , he was unclear on what happened but I never rec'd any information about this and had to call the delivery dept to locate the order.

WHAT happened??

Need my order....

I am complaining about the Waterloo Lowe's policy regarding refunds.

Almost a year ago I purchased a new refrigerator and was told I had to buy a water hose connection.

After the refrigerator was delivered and installed, I was given the new hose and told I didn't need it so I should return it to the store for a refund.

When I attempted to do so, I was told I could not receive cash but would have to spend the approximately $10 dollars on store credit.

The person in the customer service department called the manager on the phone when I protested The manager said that was their policy and I would have to find a $10 dollar item.

Given the fact that the original purchase was not my idea I did not feel I should have to find an item to receive the credit.

For $10 Lowes has lost a customer.…

We purchased a washing in July last year and has been messed up for over four weeks.

We have called every week and keep getting the run around that they can not find anyone to come repair.

We even bought the extended warranty and for what?

We were told on the Monday April 29 that someone would be here on Wednesday of that week to repair.

We are very frustrated at this point.

Would someone please help with this, four weeks of have to go do laundry else where is not why I bought a new washing machine.

If no one can help I would like all my money back an I will go somewhere else.

Thank you Rickie Rogers

843 672 4831 please leave message

On 5/13/2019 I purchased a Whirlpool Dishwasher from Lowes Surprise, AZ store on Grand ave. at approx.

7:30 PM.

I clearly asked for installation at my rental home, 12742 Crystal Lake Dr.

Sun City West, AZ 85375.

I arranged to have installation call my renter and supplied a phone number and address.

I was told that the installer would call within 24 hours.

The installer left a message or me on Thursday, 5/16 at 4:45 PM.

The message was unclear and quite garbled.

I called the number associated with the message and encountered a female who was most uncooperative, hostile in that I did not know who called me.

She asked my name numerous times and seemed totally unconcerned about providing installation service.

I became irritated with her ( I did not use profanity).

She refused to…

It started when I ordered some items online, Lowe's contacted me to say my order was being transferred to a different store because the store my order went to (Rogers Arkansas) could not fill the entire order.

My original order cost was $358.

21.

Then again I was contacted by the alternative store to say they could not fulfill my order for the next several days and sent me a new invoice, I noticed the delivery charge had been increased too.

I decided to cancel.

Also Lowe's had taken $727.

47 from my account.

I contacted both my bank and and manager David Dotson at the Rogers branch, it took many phone calls and ten days for me to get my money back.

I asked to be compensated for my out of pocket expenses and for the time it took to resolve this mess.

Nothing was offered.

I purchased a John Deere lawnmower on 3/12/2015 a D105.

First time I used it it would not turn.

Called Loews and they picked it up and replaced it with a D110.

Being nervous about a big investment your sales rep suggested I purchase a 3 year extended warranty which I did.

The lawnmower now has a bad engine - cost is about $600.

00, told them I had the extended warranty.

Called Service advantage and they told me the extended 3 years was up?

Said it has been a little over 4 years leaving about 10 months left.

They told me the warranty started when I purchased the mower, said John Deere covers the first 2 years then the 3 years kicks in was what I was told 5 YEAR COVERAGE!

Your sales rep misled me.

I am a 70 year old veteran who was misled by your sales rep.

Lowes service advantage…

Store 0588.

Approached 7-8 associates.

Trying to locate an item.

All just said go here and pointed.

I had several items in my buggy to purchase.

Everyplace a went that they told me to go I was unable to find the product.

One associate said “it’s out front”.

I was like where? “Idk, but it’s there”.

Stopped at the customer service center.

3 associates setting there.

Ask one who told me no it’s not out front but in lawn and garden.

As I walked away I heard her tell the other ladies. “ I pretty sure we don’t have that anymore.” So sent on a false hunt knowingly.

I arrive and item not there.

I ask another associate bout the product.

He said it’s out front somewhere probably by lumber.

I make it from one side of the store to the other.

I find it.

Yayy.

I ask a associate if he…

Hello, I would like to say my husband and I visit Lowes for our home improvements.

This time we are thinking of going elsewhere.

We had visited your store Niles Mi for carpet and got a quote.

My husband returned to Lowes and guys came to house for measurements.

To our surprise the quote was more due to Lowes employee not knowing how the carpet is laid. (coming from the Lowes guys who measured) It was Monday the 13th when the measure crew came to the house.

Two days later my husband gets a message to call back for final price for carpet install.

Later that afternoon he calls and is told from the same employee who he has been working with that he would have to call him back that he was busy.

Now here it is Monday the 20th and we still haven't heard from Lowes.

I would have thought…

This is the worst Lowes that I have ever been in .

I went in to buy lumber there was people standing around on the phones at the cash registers while customers was waiting to be checked out the store was nasty not cleaned up materials laying in the floors , I watched one cashier walk outside and use her phone instead of helping check people out .

This happen two days in a row so it was not a one time thing .

I will not go back to this Lowes I will drive to Spartanburg or Hendersonville just to go to Homedepot from now on if this is what I have to deal with.

This is the store in Boiling springs South carolina.

Called corporate office about labor my husband and I did on removal of a fence, before installation of a vinyl fence costing over five thousand dollars.

Was hoping to get some kind of re-imbursement of the 650 dollars charged, because we removed half of it.

I was told I signed a contract, and pretty much nothing could be done.

The corporate office was to get back to me the same day or the day after, but nobody does their job, therefore I have yet to hear from anyone.

Doesn't surprise me.

They are just hoping I will go away, so I guess you got what you wanted because I will be going away to another place of business for my home improvement needs.

I would have thought you would want to make your customers happy so they will come back, but once again I was wrong.

Have a nice day!

I PURCHASED a natural gas room heater from LOWE'S over two years ago, took it back right after I purchased it and got a new one.

I called the factory but there phones don't answer give you directions to different web. sites.

I spent $300.

00 on this room heater.

It was a 32,000 but heater.

I finally got an answer via e-mail told me sounds like thermocouple is bad and they don't have any, factory is out also.

Don't know when they will get them in.

I know the weather has broke, I would like to get resolved before next year.

If there is anything you can do for me I would appreciate it THANK YOU TOM MCGIVERN.

We placed an online order for LASKO 22" box fans and when came to pick up, they were the wrong item.

Lowes Associate did reorder the LASKO 22" box fans but cost was higher and when they came in, they were again the wrong item.

It takes a lot of time and gas for us to go to your Lowes in North Charleston SC, we live 1 hour away.

To travel that distance and then be wrong item twice, is not acceptable in any way.

I asked to speak with store manager but waited over 30 minutes and was a no show.

I left and most probably will not be visiting this store again...

EVER.

Very poor customer service!!!!

I wrote a check for over ,11k to have a vinyl fence install, your store has cash my check and I still have no fence, all i have gotten is the run around, i have ask LOWES to either assign to another contractor or give me my money back so I can find another company. i work hard for my money and deserve better than this.

i know 11k is not a lot to a corporation like lowes, but i worked hard for it.

I will never again use LOWES. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Below is notes I sent to lowes.

Re: 1122 Weston Fence

Mon, May 6, 2019 4:24 pm

ryw626 (ryw626@aol.com) To:bill.a.white + 1 more Details Have not heard from the contractor, UNACCEPTABLE is an understatement.…

I prepaid & ordered blinds to be installed 6 weeks ago.

I was told that it would take 4 weeks maximum for them to come in & my installation to be set up. no one at the store level can tell me anything about the order , other then to blame the vendor. the sales people are untrained, short staffed, & useless. the managers are hiding somewhere & not responding to pages. wth is lowes doing??

I want my blinds!!! either compensate me for my trouble or cancel the order & refund the measurement fee & the cost of the blinds. this is no way to do business!!!

I’m a 68 year old service connected disable veteran, I also own an operate a small ranch.

I have been a Lowe’s customer since the Texarkana store was opened.

On Sunday May 5 I went to the Texarkana store to pickup fencing materials to complete a fencing project.

During checkout I informed the clerk I wanted my Veterns discount the store offered an I also wanted farm tax exemption on the items.

The clerk, his supervisor and several more employees told me I couldn’t get two discounts on the items, I stated that the farm tax was not a discount from the store, but a agriculture exemption that I could use because of farming and ranching operations.

I told them just the week prior that I had purchased over $500.

00 of paint to paint my shop, an had no problem.

Your employees told me I was…

We special ordered blinds on April 13, 2019 and was given an estimated transit time of 14 days (note: NOT 14 business days).

The last tracking says delivery will take place May 8th, 2019, 25 days transit time.

Please understand, the employee at Lowes in Redmond (Pattie #4330) has provided good customer service, but the transportation assurance we were given has been far from accurate.

order and had laminated flooring installed.

Lowes ordered the wrong Quarter Round that goes around the edge of the floor.

Lowes want me to pay for the new Quarter Round which is $280.

00.

I paid $163.

36 for the wrong one that they order.

I said I would pay for the difference between the amount but they want me to pay the full $280.

00.

It was not my fault that they ordered the wrong product, in fact what they order is wood and had to be painted.

I would like for Lowes to settle this matter immediately.

It has been over a month with not results.

I paid a total of $5073.

36 for the complete floor.

My name is Latricia Williams and I will never shop at Lowe's Home Improvement again!!!

I was recently in the Langhorne, PA. store and received extremely rude and insulting customer service.

I was shopping in the bath department getting ideas for remodelling my master bathroom.

I needed some help and guidance, but wasn't ready to buy anything that day.

I pressed the need help button by their desk.

A man by the name of Unis came over and said abrubtly, "What do you want?" Right from the get go he gave me attitude.

I told him I wanted to get some ideas and advice on my bath remodel.

He asked me if I was looking to purchase anything today.

I told him no and that I wasn't at that stage yet.

He threw a couple of pamphlets at me and said here.

I told him I wanted to get pricing and some…

I BOUGHT CARPET FOR MY BOAT AND GLUE.

THIS IS WHAT LOWES RECOMMAND.

WE PUT IT DOWN JAN.

2018.

THE FIRST TIME WE WENT OUT AND RAIN ON IT.

IT WAS A NITE MARE.

IT STARTED COMING UP.

WE ARE NOT PLEASED WITH THIS.

WE HAVE MANY MANY HOURS PUTING THE CARPET.

WHAT CAN LOWES HELP WTH THESE?

I HAVE SHOP WITH LOWES FOR MANY YEARS.

THANKS I KNOW YOU WILL DO THE RIGHT THING.

ANNELL BROWN FROM CARTERSVILLE Ga.

Ordered 5-2-19 internet 100 bags of Scott brown bark chips with preen.

My internet Order confimation said the chips would be delivered today May 5th.

Delivery from your Commerce MI Lowe's store.

Order number 375099006 invoice 73815.

As of today I have NOT RECEIVED ANY EMAIL UPDATE ON MY ORDER DELIVERY.

I DID CALL LOWES S COMMERCE STORE YESTERDAY was on phone for a long time to confirm today's delivery.....

Finally I was advised that my bark chips would be delivered today MAY 5TH between 8 and noon.

However I DID NOT RECEIVE A CONFIRMATION CALL LAST NIGHT FROM QUERIES.

HAVING NOT RECEIVED QUERRIES NIGHT BEFORE TENTATIVE DELIVERY TIME PHONE CALL TODAY I WAS WORRIED ABOUT THE SCHEDULED DELVIERY.

Today I am here waiting or my deliever of 100 bags of chips.

Need to be here to open…

I'm very saddened by the lack of care and knowledge in your outdoor gardening center in Milledgeville, Ga.

Although most are trying hard to help, there is not enough people to help customers and to take care of flowers.

Distoressed plants they are clogging the isles.

It appears too many were ordered at once instead of staggering orders.

The workers are left to deal with the mess.

This is a management issue to me.

I purchased a riding lawnmower from your Fultondale, AL store on May 02, 2019 and they delivered it on May 03, 2019.

The mower stop working before I could finish half of my yard.

Now I have to wait several days to get it resolved.

I am highly disappointed with your product and service.

A disappointed faithful customer.

Larry Batie

I bought this room heater on 11-24-16.

And returned it on 11-28-16 and exchanged it for another unit of same size.

The first year and the second year and now this year nothing but troubles.

I could not get a hold your factory outlet, they don't answer their phones any more, I tried to reach out to them by Email.

And all they could tell me is that I needed a new thermocouple and they were out of stock even at the factory.

I don't know if you can do anything to help me but I'm out $300.

00 dollars on this Thermablaster Heater.

I noticed you don't handle these heaters anymore.

It was a 32000 btu furnace.

THANK YOU FOR YOUR Time..