Home Depot Customer Service
Rated 1.34 of 5 Stars
Based on 527 Complaints

Contact Home Depot Corporate

Toll free phone number: 1-800-430-3376

Home Depot is a retailer of home improvement/construction services and products. It is based in the United States, 10 Canadian provinces and Mexico. With 2,248 locations, Home Depot employs over 371,000 people. Revenues in 2014 were reported as US 78 billion and net income as US 5 billion. Home Depot is publicly traded on NYSE:HD.

If you need customer support for a problem with a Home Depot product or service you may call 1-800-466-3337 or you may email a question on the contact page or look up a specific department/appliance phone number. You may wish  to contact the CEO, Craig A. Menear. You may address your correspondence to him at 2455 Paces Ferry Rd. SE, #B #3, Atlanta, GA 30339 or call him at 770-432-8211.

Home Depot ‘big box styled outlets’ have evolved since beginnings in 1978 by Bernard Marcus, Arthur Blank and Pat Farrah. With the slogan‘More Savings. More Doing.’,  Home Depot extends philanthropic support through The Home Depot Foundation and gives military personnel a 10% discount.

The Home Depot sponsorship may be found with Habitat for Humanity and as official sponsor for NASCAR Tony Stewart’s car. Social media presence may be found on Facebook, Twitter and YouTube self help videos are popular.


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Home Depot Contact Information

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  • Home Depot headquarters address

    • 2455 Paces Ferry Rd. Nw
    • Atlanta
    • GA 30339
    • United States
  • Company website

  • 1-800 phone number

    1-800-430-3376
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-5pm CST

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Top Home Depot Complaints

Browse more than 527 reviews submitted so far

20

i have been trying to resolve a paint issue with store 8454 since 11/08/23 .Spoke with customer care who issue a complaint n0 34324950 and stated someone would contact me within 24 hours. no contact as of today .

20

Trash. Utter Trash. If Home Depot won't help you fix the issue then file a chargeback with your credit card company.
Just a preface but I just wanted to make it clear that I never write reviews good or bad unless it is written to help someone but this was REALLY BAD.

I spent $4800 for a brand new top of the line Washer and Dryer including installation. The installation guys arrived and started working on removing my interior garage door to complete the install. 45 minutes into the installation, one of the install guys came running into my home shrieking "OPEN THE WINDOWS, OPEN THE WINDOWS! WE FORGOT TO TURN OFF THE GAS!!" Me, panicking ran through the house opening all of the windows. We exited the home and waited for 20 minutes. We entered back into my home once the threat of death passed and I brushed it off. Mistakes happen and since I did not get blown up, I got over it and just wanted my brand new washer and dryer installed. 30 minutes later one of the installers came in and said "Ok, we are heading out!" I got up to say thank you and goodbye and ask how it went. The installer immediately got shifty and informed me that they broke my hot/cold water valve (with no apology) and that I would need to call a plumber to fix it. I was not sure if I understood fully and asked "Wait, so are the washer and dryer not installed?" The installer replied "Well, the washer is not but you might be able to use the dryer if it works without the steam function." I told him that this was not ok and that they needed to stay and fix it. I paid for installation and they could not just leave me in the water like this. I then noticed that the garage door that had to remove was not only damaged but also barely on the hinges! The door looked like they were trying to hammer something but just kept hitting the door instead. The bolt that drops down through the hinges was sticking 6 inches out and to an angle. I asked what that was about and at this point the installer got defensive and told me that they had to go and for me to call Home Depot and that they would sort it out. I was immensely pissed and called Home Depot. Not counting the times they transferred me to the third party company they utilized for the delivery/installs whom told me that all that they could do was file a claim for me IF THE DELIVERY TRUCK HAD HIT MY HOUSE!? I had to wonder how often that happens but phoned the Home Depot customer service line again. The front line agent was extremely empathetic and told me that while she could not get anyone else out there to fix it that she would be giving me a 10% discount off the entire order. I felt that this was a decently nice gesture and accepted. I was put on hold and after a few minutes she returned telling me that the system would only let her give $150 back off my $4,800 order and that I would have to go not to my local Home Depot but one two cities over where I would need to hunt down a manager and hopefully he would take the time to get me a $150 giftcard even though I had purchased everything from HomeDepot.com. I told the agent that this absolutely would not be happening and that I would call back once I had the damages repaired and the appliances actually installed. On 11/10/23 I called back to inform them that my entire hot and cold water valve that their install guys had broken had to be replaced which was a $565 dollar cost me and that the damage of the interior door and destroyed hinges (which I am still waiting to get repaired) was going to cost me $210 if they could salvage the actual door itself. The front line agent I spoke to was very kind and offered me a $900 "egit?" which was explained to me as some kind of gift card to use at Home Depot. I accepted and the kind woman asked me to hold please. She transferred me to someone else who told me that the person I had just spoke to was wrong and that I would need to file an insurance claim which was "a sort of trial that could take up 60 days or so." Absolutely seething with rage at this point, I informed her that I was not interested and instead that I would be filing a chargeback for the entire purchase as A) They did install the appliances as promised but B) They actually damaged my home (garage door and water valves) and left me to sort out the mess leaving me without a washer and dryer for nearly two weeks.

Not only did Home Depot not fulfill their side of the agreement but they were terrible on the customer service side offering empty apologies and conflicting information. I wasted nearly 7 hours of my life on hold with Home Depot trying to work this out and they just wanted frustrate me enough for me to go away.

So today I contacted my credit card issuer and filed a chargeback. I have all the documentation behind me and while I am powerless to make Home Depot take accountability and make this right, my bank certainly will be able to.

DO NOT USE HOME DEPOT FOR ANYTHING!!
They used to be great but this... Just wow. I have never experienced anything like this before

20

Dear Sir,

My mother, 87 years old, had wood laminate floor installed due to her hardship with her walker on the carpet.
We had installed, however, one year later, the floor in several areas have separated and we are afraid the my mother’s walker would cause her to fall with her walker. The areas are in her hallways and she, off course, is always walking through there. The store is in Lihue, Kauai.

An inspector from Home Depot came and said, yes, the flooring is defective. We have been working with home depot their managers and so far, no phone returns or emails. They are always out on vacation, or in meetings.
They said she will give has ten cases, but we would have to pay for the install. However, My mother’s point is if was done right, the separation should not be an issue in the first place. Now Home Depot expects my mother to pay more, after paying thousands of dollars.

Please help my mother. Please respond to this email or cause to discuss.

Thank you.

Ruena Victorino

Install:
Leonora Acoba
3630 Makoa Street
Hanapepe, Hi 96716

Contact:
My sister:
Linda Inouye

20

I am a Black Senior Citizen on a fix income. I wanted to refresh my home after 15 years ago so I chose Home Depot and they USIG for flooring. I feel Home Depot and USIG took advantage of those facts and they did not have to provide quality work in my home. It has been a total nightmare to get quality work and resolve the bad job.
On 07/26/2023, I entered into a contract with Home Depot for kitchen and foyer tile. Home Depot uses USIG for their installation in Flooring. I selected the tile and grout over the phone where the grout looks like a dark gray but ended up being a light color. Due to continuous issue, I file a BBB complaint and the Executive office gave me 2 different Home Depot Gift Card. The gift cards wear great that meant less out of my pocket.Then after I was told to go into the store make the payment in which I did. I went into the Silverlake store to make the payment and did not have anyone available. It took approximately 1 hour and 30 mins to get assistance.
The USIG flooring installer came out to install the floor tile stating he came to install tile in the kitchen and foyer. Before he started to make sure there was enough materials to complete job, he needed to call USIG. USIG told him to install only the kitchen. By this time I was frustrated and angry so I had to file another BBB complaint. Filing BBB complaint is the only way I could get anything done. I receive a call from Karina (Silverlake Store) stating they agreed to tile the foyer which is what I understood. The installer started the install setting the tile too far from each other. I mentioned it to him and was told they would be close where he said it would be fixed. Then I told the installer the grout was too light and should match a color in the type…a darker gray. The installer says it would darken which wasn’t true. I continue to check as he progress with more and more issues that brought to attention of the District Manager -Ahmad. The district manager was very dismissive so sent the installer out a 3 rd time to correct the issues. There were more complaints filed and I spoke to Brian in New Orleans. I asked Brian if he could send another Manager out because Ahmad did not care to resolve the issue only to guard the bottom line. Brian says he did not have anyone else to send so I had to deal with it. They scheduled another installer to correct the issue. Ahmad called me on 10/09/2023 @ 8:30 am asking if the installer came out on 10/07/2023 Saturday. He knew an installer did not come to my home Saturday that was another tactic to frustrate me. Then I received a call from Elizabeth the morning of that the installer would be at my home within 20 - 30 minutes. I received a second call from Elizabeth asking to give the installer another 15 minutes. She said the installer went to Home Depot for the grout. Due to their dishonesty, I asked the installer where was the grout and was told it was for another job. And that job was scheduled this morning @9:30 am and he arrived to my home @ 9:00 am. So USIG had no intention to correct the issue. I called the Karina and left msg about the issue. She called stating she would call me that evening, then she’ll call me once a decision is made, the third day I called no resolution at all. Karina did not call me so I left a voicemail , I emailed Jessi C no response 3 times and 4 voicemails. I receive a Docusign from Patricia Oa stating Home Depot will refund back to the original payment method $1441.00 instead of correcting the issues. I paid 1757.00 for the job not including the inconvenience and time spent requesting BBB assistance. I left a voicemail with Karina again and receive a call the following day with her explanation. She says Jessi told her I would receive something via email and I could get someone else to resolve the issue. I told her the money is unacceptable because they did a poor job and I want it resolved by Home Depot and USIG. What would it do to accept money and I would need to buy the materials again and pay more labor. I am very surprised that Home Depot and USIG care so little about their quality of work and reputation. In an effort to correct the issue, new tile, grout and the labor would be more costly for them. They chose the lesser of the two which is unacceptable.

20

I will never order any appliance with Home Depot ever again. I am having the worst experience. I ordered Dishwasher from Home Depot with deliver and installation on Sept 18/2023. Now it’s October 2nd and still waiting for installation. They delivered the dishwasher, but when it comes to installation it has been a nightmare. It supposed to be installed when delivered. First time they did not install it because “the stop valve was rusted” . The second time they sent a plumber, but he didn’t do anything and left with in 2 min of arrival. According to him “the main water valve was not working”. I got my own plumber and fixed all the issues. I still have to wait 5-7 days for installation. They are sending incompetent technicians. They just look scared and do want to touch anything. I am beyond disappointed.

20

I placed an order for 4 items and I received an email that one of my item is in and I have to pick it up by November 19th. I didn't pick it up and the item was cancelled on November 20th. I received an email that the second item, in my order is ready for pick up no later than November 25th. I will not pick it up so it will be cancelled on November 26th. I have not received a pick up date for the other two items in my order but when I placed the order the last item had a possible date of November 27th. when the item will be ready for pick up. Do you really think that I am going to make 4 trips to Home depot to pick up my order! The same thing happened on previous orders. This is a lousy way of doing business!

20

I have been a loal customer of home depot since they have opened.Not anymore after today i will go 1000 miles out of my way just to not have to buy from your business again.Iam handicapped and went to check out .I was in customer service so was going to check out there which i always do since getting injured years ago.I was quickly told by T.J that this is not a check out quite rudely to the point i was all most in tears.(not the way to treat an eldery handicapped person not to mention he imbarised me in front of the whole store.Im sure im not the first .He needs anger management .Only feelings hurt this time,maybe worse the next time

John Phillips
Now known as a lowes customer.
.

20

Home Depot uses USIG for carpet and tile installation. HomeDepot do not take the tile to check with customers after paying for service. Usig do not treat the very good installers right so the installers they are using are the bottom of the barrel. Therefore, the customer installation is very poor work.
Initially, USIG installed tile in the kitchen and the installer did not put enough grout in the seams. Whenever I would go into the kitchen, I would trip over the tile. I tried resolving the issue but their Houston General Manager would talk smart to me. General Manager need the soft skills to deal with customer because he think he’s doing the customer a favor although they’re paying for the install. On 09/11/2022, they sent the same installer that took the tile from my home and messed up the kitchen tile. The foyer tile installation is awful and the installer make sure the carpet is neatly set as it look now raggedy. The way the installer laid the tile the pattern doesn’t match. USIG should not be in business with inexperienced and background check should be done. They would be aware of employee’s stick finger with customer materials.

20

Could not find item. No one in any isle to help. Went to customer service. Had no idea what I was talking about. Looked up on hand held and gave me an isle. Went and looked and found nothing close to what I was looking for. Store was a mess. Whom ever is manage should be ashamed!

20

I've been looking on line for a tool chest and cabinet combo. I found on your web site,, Husky 27 in. 11 Drawer tool chest and cabinet combo in glossy gray. Priced at 298.00 ( special buy item ). I visited the east wichita ks. store. The customer service person said that they didn't have them nor does any of the other Home Depot's. I was also told that I couldn't order it on line either. So my remark to the customer service person was so its a false / fraud add. They told me yes it was probably a fraudulent add item. Kind of just a drawn you to the store item.
The store had many red and black Husky 27 in. tool chest and cabinet combo's exactly the same as the special buy item except for the color. They would not sale one of those to me for the same sale price. WHAT A RIP OFF... bad business customer relations

20

Went to the Pontiac Michigan Home Depot to purchase cement, asked cashier for someone to help load th 8 80lb bags, a worker came up and said, "oh I can't pick those up!" and started to leave, I said, can u please help me and the worker said " y can't u load it yourself?" I told him I have a heart problem and he said, " then u shouldn't have come alone!!" The manager ended up helping but wasn't very happy about it.

20

I am writing to discuss a complaint I have with service provided by your business. I went to Succasunna home depot to buy toilet and other thing as usual on August 6, 2023. I found the one that I wanted to but it wasn't on the floor. I asked for help. A older employee came and told me that he sees 8 toilet is in stock and he will look for it. He was taking a long time and I saw another younger employee near by so i asked for maybe he can help the older employee to speed things up. He wasn't willing to help and told me that even if the computer says we have it but if I don't see it on the floor , they don't have it. That was that. He didn't help and walked away. A long story short, the older employee fount it but it was on the top of the shelf. He told me he will have to ask someone to come and take it down for me. Iat that point least 30 minutes passed already. While I was waiting, my brother went to customer service for help becauseno one is coming. They told him someone will be there to assist me but no one showed up. At this point,I think we waited about an one hour or more, and finally a employee with equipment came to take the toilet down with the older employee who initially helped us. The person who was operating equipment to bring the box down looked upset. I was waiting to take the toilet home. At this point, he ask me if I was complaining to front desk. I said not I asks for help not complaining. Then he shout at me do you want this or not!!! I told him that I was waiting for a long time and I would like to take home but you are being rude way you are talking to me. I'm a customer here. He came down from fork clip and I was scared he is going to hit me. Then he told me did you bring the cart. I told him no because I didn't know when I was going even get the toilet. He was making a gesture. At this point I walk away from him because I didn't what he is going to do to me. I was scare of him. And passing through alliance department,
i ask a person there if I could speak to management. So the employee at the alliance department page the manager but he did show up so he ask Mary who was on the desk front of alliance department told her that the manager is not coming. She walked away for a while and told me that the manager is coming but the manager never showed up. My brother was very upset waiting for me to come outside of store for a long time and with whole situation. As I walking out of the store if the tolet is brought it out but they told me no one brought it. So I came home with nothing but upset and feeling scared to go back to Home depot. We were at the home depot for almost two hours. This has caused me significant inconvenience and has resulted in fear of depot employees who treated me this way. I believe that i was treated this way because I'm an Asian senior citizen.

20

Order a water heater online when i received it and unpack it it look like someone drop it. on the bottom it has a big dent in it For last couples of days been on phone to get home depot to take it back What poor service.

20

Order a kitchen suite on November 27,2022 and was told we would get them on January 14th. Now a month before ordering thses appliances the glass top stove we had cracked and could only use one burner. So on January 12th we get a call that says our order got pushed back to January 31, 2023. They all finally showed up that day, and the delivery driver damaged all 3 dorr of the fridge bringing it into the home. So the fridge was refused. The night before this our old microwave decided it did not want to work anymore so we were happy the new one was there. So we plugged it in and it sounded like crap, like a fan hitting something inside the machine.
I did complain about it and was told to call the delivery company, which I did and they sent me to samsung. Now samsung only wants to send a tech out instead of replacing it, the second fridge arrived today and had a dent in the freezer door.... So needless to say half of the appliances I order in november are either nto here or do not work properly.

The manager at the store level is really not compassionate about all the issues, and should be replaced with someone else. This makes me want them to pick everything back up refund my money and I'll take my business elsewhere and cancel my home depot card.

20

We purchase appliances during your black Friday sales and our delivery was suppose to be Jan. 6, 2023--the four appliances came and three were damaged so bad the drivers had to take them back. The only appliance we have is our Fridge, so we have been without a stove and microwave and dishwasher now for almost an additional 30 days--I am a Disabled Veteran with special dietary needs that I can't eat out every meal or afford to eat out. I have certain foods I have to cook but can't because we are without stove now since January 5th when we got rid of our old stove. The delivery company gave us a "maybe delivery date of 1 Feb" they never contacted us to confirm and my wife was in a meeting and couldn't leave and I was at the VA hospital since we never got a confirmation on delivery. This is totally unacceptable especially since we spent almost $8000 on your appliances and they are telling us we won't get it until Feb. 11th--I am going to reach out to my congressman and tell them this is no way anyone should be treated especially someone who fought in two wars for this country. We spend about $75 -$100 dollars on food daily since we don't have a microwave or stove---not to mention the special foods I have to eat because of my disability.
We need our appliances before Feb. 11th this is nonsense and I will let every veteran I know not to purchase anything at Home Depot.

20

On January 04, 2023, I purchased the commercial microwave oven $675.22 GE Profile 1.7 cubic feet Over the Range Microwave in Stainless Steel with Air Fry, Model # PVM9179SRSS, AKU # 1007480801.
Today is the fifth promised delivery attempt. As of today, it has been four weeks since purchase, and no delivery. If it was me, I would fire the sorry asses of these delivery persons. I gave my address as 1820 N. Monroe Street. They claimed my residence appears unoccupied. There are two of us living there, one of us full time. After the first failed delivery, I gave instructions for the delivery persons to knock on the basement windows to the left of the front door. Please remedy the situation immediately. Thank you.

20

My husband and I own and operate a plumbing company out of Fayetteville NC. We have been a faithful Home Depot customer since we opened our doors. We only use and operate Milwaukee tools so we have always chosen Home Depot over Lowes and such. This past Christmas we went to Home Depot and spent $4000 just in Milwaukee combo kits for our employees. 2 of those same employees went out of there way also to Home Depot and bought my husband and I a M12 Milwaukee saw. We use the M18 tools and fuel only. This evening we took that same tool (without a receipt because it was a Christmas gift). We went to customer service and asked for them to return the M12 tool in store credit because we were going to put that amount towards the M18 saw because that's what we use. Online it says they are able and would return it without the receipt under $1000 for store credit. We were told even though we spend money sometimes 3 times a week and buy all our supplies through home depot that they would not and could not do that for us. We were told to ask our employees for a receipt to the gift. We would not obviously do that because it was a gift from our employees. On the Home depot policy it specifically states otherwise and yet we were told we had no options but to keep a tool we have use for. In this same trip we spent $299 on the Milwaukee rapid charger pack out kit and $280 in Milwaukee blades and batteries. I am absolutely shocked that If Home Depot has a contractor and/or business owners that spend that much money with them and they will not take back a tool that they could have scanned and verified it was purchased from that establishment and allow it to be put towards a store credit that is going to be used at their same exact store. Even when the policy clearly states that they will and can.. yet they practice the complete opposite. On the HomeDepot website it has your return policy and I will attach a picture of your own policy. We did not want anything for free or any handouts. We wanted to simply use that tool towards a more expensive and upgraded version. I find it hard to believe that this is how Home Depot really operates and treats the contractors and business owners that help keep Home Depot what it is. I appreciate your attention in this matter

20

I can't even begin to tell you on 100 or less.i spend through my customers $60 to $80.000 a year,and I can't get help loading .they pull my orders wrong.give me quotes then won't honer them.im too pissed to keep on.i am pulling my business,and taking it elsewhere.home depot Cordele ga is rediculois

20

We bought Samsung Bespoke refrigerator way back in Sept.2022 but until now HOME DEPOT has not delivered a complete product. 1 panels is still not installed and we’ve had multiple phone calls, in person visits to the local branch but still unable to fulfill your responsibility to deliver a full product. We also filled a complaint to your complaint department but as of this time the panel is still not installed

20

Husband and I wanted a security door. We ourselves had to pull out the boxed doors to see them and then we had to load them ourselves. Also bought plywood. Husband 75 years of age, me 70. Between seven to ten employees walked by us as we did business. Not one asked to help us load the items we were buying. Is there a reason for this? What is your policy regarding customer service???

20

Purchased a complete kitchen appliances 6k. When they came to install they didn't install all but refrigerator said they couldn't. Store sent out escalation team a week later same thing. Store manager Derek wouldn't take me call or care less. Now I'm stuck with appliances in my garage.

20

Robert Anderson
701 Myrtle Avenue
West Islip, NY 11795

January 12, 2023

To Whom It May Concern,

On July 29, 2022, I purchased a HOMELITE 17 inch Gas Curved Trimmer for $129.00 at Home Depot located at 1881 Sunrise Hwy, Bay Shore, NY, 11706. During the following month, I used the trimmer twice. I was successful using the trimmer the first time, but I wasn’t successful the second time. The bumper head would not release the trimmer line. I did not have success when I tried to do it manually. On September 5th, I brought the trimmer back to the Home Depot to get my money back or exchange the trimmer for a new one. The Home Depot representative stated that I could not get my money back nor exchange it for a new one since I purchased it more than 30 days ago. He stated that my only option was to bring the trimmer to the Home Depot in Deer Park (located at 475 Commack Road, Deer Park, NY 11729) for repair. On October 15th, I brought the trimmer to the Deer Park store for repair and I was told it would take a few weeks to repair the trimmer. After a few weeks, I went back to the store for a status of the trimmer. They stated the trimmer had to be shipped to St. Louis, Missouri for further repair. Three months have elapsed since I brought the trimmer to Home Depot for repair. This Is outrageous and beyond acceptable. This is the worst customer service I have ever experienced. Therefore, I want to be reimbursed $140.13 for the trimmer ($129.00 plus sales tax of $11.13), $32.59 for the cost of the repair AND compensation for having to rent a gas powered trimmer for the last 5 months. I want this matter expedited and request a very timely response!

FYI, your system would not allow me to download the receipts.

Sincerely,

Robert Anderson

Cc: Attorney General of New York
Better Business Bureau of New York
Newsday of New York

20

Placed order for a door keep getting run around about being installed I've called Manager at store still no solution shedculer will not call me back

20

I purchased a water heater on or about December 22, 2022. The water heater after, having checked with City Public Service 3 times, found my water heater control box to be broken, thus leaking gas! When I contacted the store where I purchased the product, the assistant manager, Andrew, was of no help at all, so I called the 800 #. I finally had someone answer the 800 # who spoke English. She then asked me to tell her the problem and thereafter, she left me on hold and then transferred me to Susan Cantu, (Evers Store), at the Home Depot in San Antonio. She was helpful.
I take great exception at Home Depot outsourcing their calls to foreign countries, in particular those who are misogynistic and hard core patriarchal. The guy was rude, and I had to repeat myself several times. In addition to the aforementioned, the store on Sunset Rd has few to no people working, and those that are available have a poor command of store products. This store also has a pathetic department when it comes to plumbing. I had to go to another Home Depot store off Bitters road, where they had products and men who knew their department & plumbing. A disastrous 4 days!

20

I have an appliance for a return its been in my basement for a few weeks. Ihad many appointments for pickup and no one came to pick up the appliance. I need it out of my basement soon as possible

20

I purchased a Washer from Home Depot on 11-11-2022 and still have not received to today on 12-28-2022. When the washer was delivered to my house the delivery man who had it dropped it and dented and scratched the washer. The claims department told the man that I could not keep the washer. Call upon call and even a trip to the store directly and I still do not have merchandise nor my money, which I requested be returned to me. There has been no compensation for these actions except $33.00 has been sent to my account. Home depot is drawing interest on my money and holding me back from another purchase with a different vendor because they have not returned my money. Rediculous.

20

I order a LG refrigerator and the your deliver folks said they could not get in my kitchen door. They did take the frigid öff the truck can and measure the doors and said did not fit. I have gotten a 30’ samsung gas stove no problem and washer and dryer no problem. My neighbor said these same two guys told her the same thing. My friend she they told her the same thing. They all went around the corner to Lowe’s they deliver each house hold with no problem. You would think someone in the Corporate Office would check this Delivery Co out. And ANOTHER THING WHILE IN THE HELL I HAVE TO WAIT FOR YOUR DELIVERY PEOPLE TO TAKE THE APPLIANCE BACK BEFORE I CAN GET A REFUND. THIS DOES NOT HAVE SHIT TO DO WITH ME. NOW YOUR FOLKS ARE STEALING THAT NOT MY PROBLEM IT IS YOUR .I SHOULD NOT HAVE TO WAIT TO GET MY GOD DAMN MONEY. I WILL NEVER EVERY BUY ANOTHER APPLIANCE FROM YOU AGAIN. I WANT MY REFUND ASAP. LIKE I SAID YOUR FOLKS ARE STEALING THATS ON YOU. WE PAID .FOR THE APPLIANCE. THE CONSUMERS SHOULD NOT HAVE WAIT FOR A REFUND BECAUSE DELIVERY DRIVERS NOT WANT TO DO THEIR JOB.

20

It is 12/23/22, Batavia NY. There is a travel ban throughout the county due to low visibility, high winds (up to 60mph) snow and freezing temperatures and the Batavia store is staying OPEN? Is that not a safety concern for your employees??

20

My complaint is with 2 cashiers at the Home Depot in Houston, TX on FM 1960. This has happened to me twice. I was going to the self check out line and there were 2 cashiers standing back away from the lanes talking with another African American man so I walked past them to the self checkout lane behind the people checking out. When they were done I started to checkout when the cashiers started yelling at me. I turned around when they yelled “he is next in line”. Talking about the man they were talking to 7 feet away. I said I didn’t know they were all standing so far away. They they said yes he is. I said I was sorry and went over and stood by them. Then one women said to the other can you believe she just walked right over there and cut right in line? I told them I’m sorry I thought the line was over there by the cash register. This is no way to treat a customer!!

20

I ordered a clothes dryer online from Home Depot because of their delivery time was short and I needed the machine. First I was emailed and told that my delivery date would be pushed back from Dec 19 to Dec 20 with no explanation as to why. Rescheduling my plans I stayed home on the 20th to wait for the delivery within the 24 hour window that they gave us. My husband also worked from home. At 10a I checked my email to see that 'We're sorry we missed you' and immediately called customer service. I was told that the driver had been to my home at 9:30a and had called my contact number and was told 'this is a wrong number and do not call it again'. I then learned that the number the driver had called was similar to mine but incorrect. I have an account with Home Depot and am a frequent purchaser of both home appliances and general building supplies- I am certain you have a correct telephone number on file for me. I want to state that my husband and I were both home at the time and our dog was outside in her fenced front yard. I was actually outside in my backyard. None of us heard or saw any delivery truck. I was told that my delivery date would now be rescheduled to the 22nd with the same 24 hour window. I was told by Leticia at customer service that hopefully this time they would contact my correct number and actually show up at my home to deliver the item I ordered and paid for. Although she contacted your delivery logistics person on my behalf, I was informed that the driver was not answering their call and so no effort could be made to backtrack to my home even though I called immediately upon receiving the email. I am extremely disgusted with the lack of competency and/or honesty on the part of your driver and wonder, if you call a phone number and someone tells you it is the wrong number and not to call again, if the best solution is to simply reschedule a delivery date with the intention of using that incorrect information again. Also, I was very specific in describing my residence and if a driver cannot realize that he is at the wrong home and calling the wrong contact number, perhaps he isnt cut out for making deliveries. If the driver had actually come to my home no doubt the open garage door, dog out in the fenced yard and cars in the driveway might have been clues that there are people home and a knock on the door would have been the next logical step after coming the the conclusion that you have obviously called a wrong number. Had the driver simply stopped on the street (even though I described that we are at the end of a long driveway) and called the wrong number, I would have had little hope of getting my delivery....and then would have experienced the same thing two days later because nothing was done to correct it. I now have to take another entire day off from work (for the third time in a week) in hopes that THIS time I will actually get my dryer. I will seriously consider whether taking my business to Home Depot in the future is worth this inconvenience and aggravation.

20

My Husband did an on line order at the Home Depot on Circle Drive in Saskatoon Saskatchewan, this afternoon when we arrived to pick it up it was not ready they asked what it was we had ordered when we explained what we had ordered and how we wanted it cutting they told us that they’d get it ready right away and to wait under the awning at the lumber entrance. After waiting in the car for a half hour the worker came out and asked that I went inside to tell them exactly what I wanted after my husband had already explained this. We had ordered a piece of styrofoam 96 inches by 24 inches and we wanted it cutting into three pieces 32inches each. Now to me that’s not rocket science but if an employee cannot figure that out then you are hiring the wrong people. I’m definitely going to think twice before I or my Husband order items to be picked up if this is the way we are treated. Thank you for attending to this complaint as soon as possible.

20

My daughter got hired at Homedepot 4 months ago. She has a open schedule but they only giving her a 4 to 10 hours out of the week, she way passed 18 years old. She said she asked for more hours only to be slap in the face with only 4 hours the next week. why hire someone to play with their time?

20

Order #WP51992595 Laurel Canyon H peak-styleGarage with PE Gray Fabric and easy slide rail system $669.00 + sales tax 46.83 total $ 715.83
Pick up from store #4284 Westerly, Rhode Island. Item arrived after Nov 28
This item is large so I needed to get a trailer and help for pick up. I went to store #4282 to pick up my purchase on Dec 10. The item was found on a small pallet with one end sitting on the wet ground. When the employee picked up the box with the lift, the end of the box on the ground was wet and frozen to the ground. The contents of the box were all over the ground. Some parts were lying outside of the box on the pallet. He continued to lift the box and drive the lift. While he was driving items in the box were falling out onto the ground. At this point I refused to accept the item in this condition. The person at customer service said they would reorder a new one and would attach a note stating not to leave the box outside in the weather. I did not receive any additional paperwork stating that I refused the item and that a new one was ordered.
My Home Depot Credit card has already been charged $715.83 for this item. I would appreciate some assistance with this situation to be sure I get the item I purchased, and in new condition, unopened with all contents intact and not damaged.
Thank you in advance for you assistance.

20

I used to like Home Depot a lot, however; recently I realized that Home Depot will sell anything involving Disney but won’t sell anything in stores that is religious especially for Christians. I wouldn’t care if I saw Buddha’s, anything involving Judaism, or most any other religion. So why is Home Depot so ashamed and worried about offending people about Christianity?

20

I called to cancel my order,of a side board buffet,within 24 hrs of ordering on line. They said they couldn't cancel,because it had been shipped. Upon ordering it, it did not say assembly required. I have called 5 times to get a resolution,on line number. Customer service is awful! I'd give them a zero,that was not an option. I got hung up,lied to,told me what I wanted to hear to get me off the phone. I will never shop Home Depot again!!! On line, makes them all look bad!I came home to find ups stickers by my back door. I've been hauling the 95 bld boxes in and outside on my front porch,via what the call center told me. The 1 I spoke to this am said ups will be here Dec 7th. It's Dec 5th. I thought finally someone listened an told the truth. I was proven wrong again. I hate home Depot,Lowe's will be my go to store.

20

I am a veteran that tried to sign up for a military discount online; the site told me I was already signed up. I went to the store and was denied my discount.

20

Customer service sucks the black employees are rude and the employees run off good paying customers security and other black employees complain about parking on side of building say fire lane and no fire or problems like that older customers want to load big bags of soil a big loss for store heavy products and too expensive to top it off

20

I had my windows and door installed through Home Depot services . Door had 10 year warranty in 2020 The glass insert of door came out I reached out to Home Depot no help pandemic is going on . This year after repeated request they escalated and. Instruct area manager got involved in July 2022 it’s November no resolution they keep killing time and don’t respond worst experience ever …. Never recommending or using anymore .

20

Continuing issues at Mountain rd Home Depot in Pasadena md
I have been a client for 35 years and still receiving terrible experiences at this store
No inventory poor communication
Orders not being fill
Lack of customer service
I have spoke with everyone at this store from the manager on down nothing works
There are a couple hard workers at this store this is not a direct attack at any employee this is directed at management and above
It’s sad I have spent hours in this store trying to get help on products that are supposed to be in the store and after I waste my time I find out the products were not even in the store
I have wasted thousands of dollars in time at these stores and not one employee has done anything to better these situations

20

On August 28 I purchased a stove /oven at the Home Depot in Ellsworth, Maine. This was for our daughters new house. The purchase went fine. My daughter setup a delivery date. This is where the problem started. She explicitly told them that the time would need to be in the pm after 3:00pm. When they returned from work that day, they found a note saying they tried to deliver at 10:00am. She immediately called and asked why they tried to deliver. She was met with not a good customer experience. No one seemed to care. I called and received the same. She setup another appointment and no one showed up? She called again, received some kind of excuse. She had taken off the day to be there. (NoPay). Once again very little cooperation. Again a delivery appointment was setup. This time her husband took off work. They called and canceled sometime that day. Again she called, at this juncture she was very frustrated. She told them she was thinking of canceling the order. She was told go ahead and cancel. The people there didn’t seem to care, so she did cancel. So I had her contact a local appliance store. They had the same stove so I bought it. The problem is the price was 350.00 more. So to sum everything thing up,
Lack of customer service with a I don't care attitude, losing money taking off work and needing to pay 350.00 more, your company caused many unnecessary problems. I am 76 and been a customer for years. With this kind of treatment and expense, I will need to take my business elsewhere. My daughter feels the same. What can you do to compensate us and renew our confidence in Home Depot? I hope you will reply.

20

Ordered a new fridge on Oct 20
It only got delivered Oct 31
Paid for removal
Was told the older smaller fridge was too heavy to remove and that another guy was needed
So they leave the old fridge in my dining room and tell me they will pick it up whenever I schedule
I now have to call back to Home Depot and set a new appointment but when I do call I’m told the soonest appointment is not until November 9th
How does this make sense

20

Store # 4707
Could not return 2 windows still in the original packaging. I have a Pro account that states I have 365 days to return items, but the store manager said I only had 90 days. I feel that my loyalty to Homedepot is being thrown out the door after many years of continuous purchases. It doesn't seem fair to small contractors like myself, that spend a lot of money in Homedepot stores and get treated this way. I've personally seen others return windows with no problem, but for some reason I don't seem to matter as much. Could be because I'm a minority Contractor, Its a sad place to be in America. Tides are shifting and you will need us more than we need you, we will not forget. Thanks for nothing!

20

Multiple days in a row (3)
Days have attempted to come to Phenix City and purchase a piece of plywood and have it cut down so I could bring it home. On Saturday I waited in line behind 2 other people having wood cut down. Once it was my turn, the associate left to help someone else, told me he would have someone else help me, then after an hour of waiting, no one even came back cause no one was certified to run saw. Then today, I go back, and the saw is out of order. People are busy, but as much as wood is costing now, people like me have to manage every dollar and every day I have to find wait, is another day I can't finish my jobs and cost me time and gas driving.

20

Good afternoon,
I wanted you to know about what a terrible experience I have had dealing with Home Depot on my custom blinds. I have spoken with multiple representatives and at least two supervisors, but mistakes continue to happen and no one cares or is willing to make it right. Bottom line, with all the issues I have endured and time (literally hours)waisted calling in and trying to get the situation resolved talking with and explaining to multiple people over the past three months just to continue to have mistakes made. At a minimum Home Depot should have price matched the blind that was most recently cut the wrong size causing an additional delay (third time). This is not acceptable. When I made a specific request to get an email address or physical address to write to (requested through text 38698) as I intend to take this up the chain I was declined by the representative, even told that no email address existed, which I knew was a lie. This was also unacceptable. I knew the representative was not being truthful and was able to get this email address on my own. I am requesting to be contacted by the next level manager to express my overall dissatisfaction with this whole experience. If I could I would cancel the entire order going back to July and return all of your items, and then deal with a more professional type of business. It is shocking that Home Depot provides such poor service and I do not wish to shop with your company EVER again.

C. Hunt
(405) 706-3341

Sent from my iPhone

20

When are you people going to get somebody that knows what they're doing in this store you charge more and more for stuff and yet I've asked for people to help me find one light bulb and not one person will move their ass to go help. Your employees are no longer worth crap I don't even know why you have them there. This is the home Depot in Davie. Fire them all I'll work there I know how to run a crew

20

My complaint is regarding Home Depot Extended warranty department. I filed a complaint on the 9th of September, they gave me a repair man out of Houston, who want answer his phone. and has lied to me and had me home 3 days waiting on him and he don't show up! I call Home depot and they lie!

20

Bought a fridge online and the item is damaged. Not up to the measurements detailed in the information about the fridge. Had a large crease on the top and side. Tried to refuse order, but the delivery gentlemen did not speak English. Not able to communicate due to language barrier. I tried the local store. They did not want anything to due with this order stating it was bought online, they don't have the ability to make a return. I am through trying to talk to someone because No On In Your Staff Has Any Abbilities To Preform A Refund.
I am not rich I don't even live a comfortable life with the fixed income I am suppose to live on. This has taken a toll on my bank account and me. I am madder then THERE IS NO ONE TO SPEAK WITH.... I WANT A FULL REFUND

20

On August 21st I ordered gutter screens from Home Depot. I received an email later that night that the order had shipped and would arrive on August 24. Promised delivery date, status still showed order had shipped. I called Home Depot and after they investigated wrote the following, "Thank you for your recent order with The Home Depot! The Vendor has determined there is an unexpected shipping complication , your new order ETA is 9/5 under Fed Ex tracking XXXX" Today is the 5th and looking at Fedex Tracking info shows that they have not even received the package. The customer service representative I talked to assured me that the package will be delivered today. I would post images of the emails, but order numbers and tracking numbers would be visible.

I would welcome a response from the company as to why they cannot provide accurate information. My credit card was charged immediately. I would also appreciate some information as to why I should rely on them in the future.

20

On June 28, 2022 I ordered (Online) a Lifetime 57 in. x 96 in. Commercial Grade Picnic Table online; Order # W890874965 to be delivered to the Home Depot @ 5730 S. Transit Rd. #1268 Lockport, NY 14094. I was informed it would be available July 20, 2022.
I have called your online customer Support 1-800-430-3376 numerous time only to be told the shipment date has been delayed.
Today September 4th, 2022, I was informed they don't see my order. My patience has been worn thin and need an explanation as to what has happened to my order? I hope to hear from someone @ Homedepot soon.
Richard Wiseman
6356 Drake Settlement Rd.
Burt, NY 14028

20

Just try calling Home Depot customer service. If you like to do this press this? Really after you just got screwed over again by Home Depot. It was so funny listing to a Home Depot sales manager give a pep talk to his employees about sales. Alex you are a real gem! How to increase sales? Screw your customer over?
I wanted to buy 100 feet or 10 - 1 5/8" sticks of power strut/uni-strut. I wanted to order it for pick up. Online there were only 8 sticks available at the Home Depot I was looking to order from. If could buy the 10 like I wanted to do in the first place I would save about four dollars a stick. That is twenty bucks I would be saving. When I get to the Home Depot I check their inventory only to discover they could have sold me the 10 sticks at the discounted price. Most of the time the inventory is inaccurate at Home Depot. Wasted trips, time and gas expense. Home Depot,

20

On 8/22/22 shop at the Home Depot off Division in Spokane for several items. 0was able to purchase 200 bricks & needed to buy a rotor tiller. Asked several associates for help with a surprise either they had no idea & pass me onto someone else & there were 3 others I asked and all 3 was very short & rude. A male associate brushed me off by saying he’s too busy & walked off. We goggled for a rotor tiller that was advertised online which came up on the 1st page for a tiller we were interested in & asked an associate if they had it at the same price & she actually said you’re not on Home Depot website & that advertisement doesn’t apply even when we showed her it does say Home Depot & proceeded to use our phone to look at the Home Depot website we finally got on & rudely said you have to order it online. Overall all the Associates we encountered their demeanor was very bad not only rude but lack of patience we could see & feel it. It made my family very irritable to a point we discussed we were better off to go to Lowe’s. We realize there & everywhere are short staff but the associates shouldn’t allowed themselves to reflect their attitudes while on the job. Hope this complaint can better the work environment & not have customers turn away to another store like Lowe’s.

20

On August 1 2022. I order a washer . Purchase number WB19926552. Made arrangement to have the washer delivered on Thursday August 8, 2022 between the hours of 12:00pm - 8:00pm. I took time off from work on Thursday August 8, 2022. I called several times to confirm the delivery.On this day I didn’t receive the washer delivery and no one call me to explain why the delivery was not made! On Friday August 9, 2022 after several calls I was told that the washer would be delivered on Saturday August 10, 2022. On Saturday August 10 2022 at 9:00am the delivery guy arrived on my front door to tell me the washer was not on the truck he was driving but on another truck that was scheduled to deliver the washer shortly. I waited around on called all day on Saturday August 10, 2002 for delivery. No one from the delivery company showed up or responded back to the the phone calls from me and my wife. I have my countless phone calls to the Home Depot in Madison and the corporate Home Depot asking why and when will I receive the delivery of the washer. As of Monday August 15, 2022 the response I have received from Home Depot corporate team is that the earliest the delivery can be made is August 30; 2022. I have a family I cannot wait a month for delivery of a washer!! No manager from the Madison store has responded to my cry for assistance. As of today I have cancel my purchase through my credit card and no longer a customer of Home Depot!! Very disappointed and sadden that as a long term customer I was treated with disrespect and poor customer service. You can rest assured that my complaint will reach others in the form of verbal, social media and any other resources I can think of. My experience with Home Depot is rated -0. Thanks for nothing.

20

I cannot make a return on a purchase that was bought with a Home Depot Card and I have a receipt. The items have not been opened. The system has flagged the return so that it cannot be returned. I am told this is because part of the purchase was bought with a store credit. I have called the Retail Equation (TRE) and they say there isn't anything they can do. I have called the Home Depot store in Plano, TX on Central Expressway and they say there is nothing they can do to help me with the return.
Katherine Griffith

20

I had a home depot gift card. I used it, bought a mini fridge and needed to return it cause it didn't fit where I needed it to. I returned it to the store they couldn't put it back on the gift card they issued it as store credit. They scanned my ID and handed me a receipt with the store credit information on it and said that's all I needed. No store credit card nothing just receipt and ID. I contacted them regarding the store credit 5 times and 3 different managers later no one was getting back to me. Went into the store when the manager there saw who the cashier was they laughed and said he messes up everything go figure. So another 3 days go by and I call again. Then magically they see footage of me being handed all 3 items but yet they are in 2 different hands. I asked to see the footage of it being handed to me they said no. I said then how do I know you're not lying? They said there is nothing they can do the footage is clear as day. Yet I asked for a card and was told I didn't need one even though the last 4 digits were printed on the receipt. I asked if anyone can use store credit without my ID they said no. I asked if I can use my ID for the store credit without having the card they said no. So if I was never given it and I can't use my ID for it and no one else can use it without my ID, wouldn't they reissue it since it was never given to me and never used? Nope they said they can't do that either. Their answer was your just out the money. Asked to escalate it and was told no. Asked for a manager was told no they would take a message.

20

What is going on at Home Depot? My complaint is about delivery of Samsung front loader washing machine-first delivery was scheduled, rcvd' call in the morning saying it would be 25 minutes, they never showed upend did not call me. I had to do my own research way later in the day and customer service rep contacted delivery ppl who told her the machine had been damaged and wIwould have to wait for new machine to be ordered.

ok...so I went myself to the HD location to speak to salesperson to verify all this-he began the process all over again and MIDSTREAM switched me to another associate who verified that new machine would be delivered on today, July 18.

Today, turns out the same damaged machine was on the truck and delivered AGAIN to me-delivery person said he could not order a new machine on 2nd delivery and that I would have to do it myself. What? Huh?

Home Depot sales person was not very apologetic about it and I really really missed the contrite attitude you might expect, not to mention a consolation prize of a gift card to make up for all this. I'm retired so my time is not that valuable but don't appreciate the systems failure one after another. Reading the complaints, I am not alone-is this pandemic-related? Have sales people left in droves?

20

Went to the Patterson store pick up 10 items 10 items went online and for 20 minutes I stood online and they were only accepting credit cards went to the courtesy counter asked to speak to a manager or a supervisor and again waited 10 to 20 minutes for a supervisor to appear pia at that point I had placed the matron dice on the counter and had left the store store

20

I ordered appliances on May 29 and I still haven’t received them yet. The delivery company is liars

20

I placed an online order for a bathroom vanity top on 6/27/2022. Order number W890780845. I received an email with a tracking number., 14875485. The first delivery date was July 15. On July 6th the delivery date changed to July 18. On July 7th the delivery date changed to July 8th. I also received a call saying that the delivery was scheduled for July 8 with a time of 11am - 3pm. We were on vacation and drove over a 150 miles to get back to the house. At 3pm no one delivered the vanity top. I checked the tracking information again and now it changed to Out For Delivery July 11. We will not be able to accept delivery on the 11th or 12th. We called the delivery company numerous times and no one answers the phone or after spending time on hold waiting to speak to someone, the phone disconnects. We called Home Depot online number and spoke to a customer service person who after waiting 30 minutes to speak to his supervisor came back on the phone and said he couldn’t hear us and hung up. We called back and spoke to someone else who said they see us getting the delivery on July 15. Besides being totally frustrated and having to come back from a vacation, this is very unprofessional.. I will attach documentation.
Linda Golba
133 Evelyn Drive
Manahawkin, N.J. 08050

20

I FINALLY GOT MY W/D DELIVEREDTODAY, ORDERED IN MAY. THEY DELIVERED IT TO MY BACK PORCH, THERE A WORKMAN IN THE UTILITY ROOM. tHEY ASKED TO LEAVE IT ON THE PORCH, I SAID YES, & I REMEMBER ASKING IF THEY WERE RETURNING TO PUT IT IN LATER IN THE AFTERNOON & I AM QUITE SURE THEY SAID THEY WOULD. BE BACK. AFTER 3PM NO CALL, NO SHOW, i CALLED HOME DEPOT. THEY TRANSFERRED ME AROUND (THRU 3 CALLS) I DID GET AN ANSWER ON MY NEXT CALL ABOUT HAVING THEM RETURN & PUT IT INSIDE MY APT. THE DATE WAS THE 14TH. . A WHOLE WEEK AWAY. THAT WA NO GOOD. CALLED AGAIN - PONE RANG FOR 30 MINUTES, NO ANSWER. BY NOW, I HAVE A SPLITTING HEADACHE, TOOK A PILL, & GOT BACK ON THE PHONE. tHIS TIME TO CANCEL WENT THRU TRANSFER AFTER TRANSFER, FINALLY GOT AN ANSWER. WANTED TO KNOW WHY. i TOLD HER THAT THE W/D DELIVERED TO ME WAS LEFT ON MY PORCH & WOULD NOT BE REMOVED UNTIL THE 14TH. WHICH LEAVES ME TO CAMP OUT ON MY PORCH WITH THE W/D AT NIGHT, TO MAKE SURE IT STAYS THERE, & OT BE TAKEN AWAY OR DAMAGED. MY NEIGHBORHOOD IS NOT THE SAFEST PLACE TO LEAVE ANYTHING OUT ON AN OPEN PORCH & TO BE OUTSIDE WITH THE W/D A . WHOLE WEEK IS REALLY A BIT MUCH. SHE AGREED WITH ME, LEFT ME TO CALL ANOTHER #. RETURNED IN A SHORT TIME, & COULD NOT GET ME A DATE FOR TOMORROW OR SATURDAY - SHE CAME UP WITH MONDAY. PLEASE, PLEASE HELP

20

I made my first phone call to customer service on June 8th to teport a problem with hurricane sliding glass doors. There is water and leaves coming into my patio from The doors. Today is July 6th and I have yet to receive a phone call. I went to the store where I started the process in July 2019 and was told I had to take pictures and email pictures. What kind of ridiculousness is this. Send me somebody to my home to fix this problem I spent $25,000 on Home Depot installation and I will scream from the rooftops to anybody looking to get it hurricane windows and doors to nit even consider Hone Depor.

20

Store 2505 has the worst service anyone could ever ask for my that be the treatment of other associates and or customers in need of assistance there is a lot of miscommunication and i would never recommend employment, merchandise or wish for anyone to step foot in store 2505 eastern ave Dundalk Home Depot .

20

I am very unhappy with the fact that every home depot seems to have their own policies.I walked into home depot near my house .Didn’t have receipt fot the item Didnt have CA ID but i had my consul Id from my country which is El Salvador.So i asked for store credit .Employee processed my return and with no problem gave me store credit.A couple of weeks later i go to another home depot,I couldnt find my receipt and employee didn’t even bother processing my return she verbally said no and when i asked to speak to manager he came back with the same story.Explain to me why in one home depot i could return item without a problem and in another store i am not even given a chance to try to return an item.?Very disgusted with these types of situations i begining to think home depot employees do alot of profiling on people and they decide weather they want to return an item or not.I have done alot of big jobs with home depot materials.Thousand’s of dollars wasted in home material but i am considering taking my busniess elsewhere if they continue to profile people by what color they are or how they are dressed.Very unprofessional .

20

I purchased a Ryobi 100 ma zero turn mower in May and then got a message that the divery company fast mile would deliver on June 8th that day came and went. I contacted home depot and was told to contact fastmile to which I told them no one answered. I was told by customer service would call me back but no call so I went to fast miles tracking site and then saw the delivery date update to June 14th that day came and went and then fast mile updated their site to show that it would be delivered on the 17th that day came and no show called home depot and take to a customer service rep that i explained the issue to and to which he replied it coming and i said so is Christmas and got pass to customer retention specialist she called the fast mile people and said it would be delivered on the 19th that day came and went, the tracking site said it would be delivered on the 20th from 12 -4 pm no show text home depot customer service and was told that it was delivered on the 14th and I was told this I apologize, but I have triple checked in our systems, and it does show delivered, and verification was provided by carrier. At this time, we would need you to file a claim directly with the carrier. If at that point if it was determined by them to be delivered, you would need to dispute the charges with your financial institution. I am sorry I do not have a better answer for you at this time. 1-800-542-0851 - I am checking to see if I can provide you with a better phone number. To which I replied if the purchase was delivered why does their tracking site say it was to be delivered today and was given the fast mile number I have been calling all week. Then got this text after I wrote if they have delivered it why does their tracking site show it was updated to 6/21 now. It seems that Fast Mile accepted the order on 5/31, however, it was stuck with a line haul carrier and never received. I am working with a supervisor now, and am truly sorry for this. Please bare with me and I appreciate your patience. I asked if there was no record of my calls to which I got ,There was not, no sir. Last interaction and notes I see for this order was June 17th, and there was no case created. I am sorry we dropped the ball. At no time was I offered any compensation for the 8-20 that I sat home waiting on the product to come. I was basically called a liar and when I said cancel the order they were fine with it and then sent me a customer service rating text. I sent this Okay so if they delivered the mower why did they just change the delivery date to 6/21/2022 now no answer

20

I ordered an item (order #W888617879), Store SKU #1003399497, Internet #306098363.
I reached out to HD Customer Care on 3 occasions, with zzero results. I made the intitial purcashe on 5/27/2022 with an expected delviery of 05/31/2022. I gave it a few days until 06/02/2022 to call on a status check, that call left me with more questions than answers. I called again on 06/09/2022 and was told that the carrier was running 2 weeks behind and if I did not recieve the tiem by 06/16/2022, then please call customer service again. With the lack of communication from the carrier and no real answer from HD, I was really disappointed with the lack of service that was provided. The customer service employees were as helpful as they could have been and I could not ask for any assistance than they provided. I'm requesting a refund of the amount paid so that I can make a similar purchase at Lowes Home Improvement.

20

Purchased a door May 12,2022,door was picked up by Home Depot a week later,I have been calling trying to get my refund so far all I am getting is promises and long waiting time on hold!!What is the problem??!!I am seventy-five,I want my 187.62 refunded to my account!!Thanking you in advance for your prompt resolve !!Respectfully,.Order number:W887537074.

20

I have never received such awful customer service at a home depot as I had at the Leesburg Virgin location. I have attached the letter which I sent to Mr. Brown and now forwarding to you to save time rewriting it. As you can see I had issue with a employee named Vincent concerning HIS LACK OF CUSTOMER SERVICE and sent to store manager . Well it looks like MR BROWN has lousy customer service also. Mailed the letter on May 12th and as of today have not heard SQUAIT from him. No apology, sorry this happened, NOTHIN. HOW VERY, VERY RUDE!!! Read the letter and I will be waiting to hear from you along with the gift card compensating for the lack of CUSTOMER SERVICE, RUDNESS and ANGER that I have felt. I hope the position you hold has taught you the value of CUSTOMER SERVICE AND SATISFACTION. A VERY, VERY, DISAPPOINTED HOME DEPOT CUSTOMER Leona Kenner

20

Multiple multiple multiple attempts to have my $7,000 in doors fixed or replaced and the correct screens I paid for delivered. All a huge run around with George Berganza in the escalation department. One moment I supposedly received a call and voicemail to have someone come check out doors. Which was a lie. Next moment my paperwork was in the wrong department and is now in right department to be handled and was the department I received a call from that day. Another lie (no phone calls). Now no responses back from George Berganza nor the CEO or others that were emailed. I have reached out to 4 lawyers and it will cost me thousands to sue, which Home Depot and PlyGem will also pay for. Doors won’t close unless slammed two or more times. Cladding of door is off and shows big gaps. One set of doors won’t even lock and other set of doors only one side will open. Cracks in both sets of doors. They sent sliding screen doors for French patio doors even though I ordered and paid for retractable. The fight has just begun. I was so loyal to Home Depot until now.

20

If I could give Home Depot negative stars I would. My husband bought a washing machine online and purchased the additional installation kit. He was promised that the old washing machine would be taken away. The company (Home Depot) told us the approximate time frame of arrival of the new washing machine. When the washer arrived it was about 6 to 7 hours early. The delivery company did not call with an estimated time of arrival when they changed the time. Then, when they showed up they stated that they could not take the old machine and refused to install the new one. They stated that they could not install the machine because they did not have the correct connection. Then they stated that they could not install it because the of the "frozen" connections. They left and we refused to take delivery on the new washing machine. Later that day, my husband bought a new washing machine, hauled the old one out, and connected the new one without a problem. It was difficult for him to haul the machine out and bring the new one in since he is 66 years old and I was of limited help because I have a torn rotator cuff. Home Depot sucks and we will never do business with them again.

20

I purchased a washer/dryer set and had it delivered 5-31-22. Order#WP35165829. I was disgusted by the incompetent delivery service. The men had a difficult time finding my home. They were unable to navigate the GPS on their phone . They're delivery drivers ? They were tired and slow even though it was 10:30am. One man ran his dirty hands down my basement wall , twice. It seems painful for them do actually do the delivery and installation. I am appalled at the quality of service workers Home Dept contracts with. Do better. I pay a lot of money for your products and delivery service. They don't know what they are doing. Buddie Bertrand Pregler

20

order #W888056129 Planned delivery- never showed after taking a day off. only could reschedule 5 days later- never called.

Poor customer service- on hold for over 30 minutes!

40

i had a delivery for today (May 11th) The delivery team came and one guy brought the delivery in. The other guy walked up after the one guy delivered the package just to take a picture of the package for confirmation purposes. The first guy struggled getting the toilet up my front steps by himself (I saw him on my camera) so i wondered why the second guy did not get out to help. I hope my toilet is not broken when I open it the way that the fist guy struggled getting it up the steps.

My complaint is that the second guy started in the house to take the picture. Seemed a little cocky. I then noticed that I must have left the pet gate open and my dog had gotten through. it is about 20 feet from our front door. So i asked the guy to step back outside the door until i contained her. I did not want to be responsible for him being bitten. Before we could get her back past the gate (she is an 80 pound pitt and not very easy to move) he was back inside my home. My son got her in the gate and secured. I told the guy "you are hardheaded aren't you? If my dog would have bitten you would try to sue." His reply was "oh i have a pitt. I am not scared". I was pissed because if anything was to have happened i would have been liable and i specifically told him to hold on until we got her back behind the gate. He needs to be talked to because first, he was disrespectful in how he responded and second in another situation like this he could be seriously hurt if the dog is vicious. He is a stranger to anyone else's pets and there is no certainty that the dog would not react.
Please send me confirmation of this situation being handled.

Thank you

20

There is like 5 ladies just standing around in loading zone area. Just chatting in the way. I have a job to do and ive waited an hour for a load of wood flooring. Dont they have something they could be doing.

20

My complaint? Home Depot has promised for months - literally, since January - to install the dishwasher we ordered. Every few days, they promise we'll be contacted within 24 hours. Nada. Here's a chronicle of what we imagine they customer service reps to to entertain themselves:

https://virtuouspaganism.blogspot.com/2022/04/home-depot-abandon-all-hop...

Abandon all hope ye who enter here. [And if you're thinking Home Depot is ever going to help you, you are doubly damned. Not to mention stupid.)                                                  - Dante
What? Are they still calling?
Can you believe it? When will they get it through their heads? Home depot is never going to help them.
 It's funny. Because we have been blowing them off for months. You would think they'd get it through their heads by now. We are not going to help them install their dishwasher. Ever.
Yeah.
 Even though it says we'll help them. I mean, in the sales agreement. But we'll never help them. Never. N-E-V-E-R.
Nope.
 No matter how many times they call.
Uh-uh.
 We are never going to do what we promised to do. Even though we are Home Depot customer service, we are never going to help a customer.
  , isn't it? They keep calling expecting us to help them But were never going to help them. Can't they take a joke?
    Customer service at Home Depot truly is a joke. Haven't we put that in our literature? Even though we say we'll help, we never will. Why can't they figure that out? But people never read the fine print. Take these people. They bought a dishwasher, and we told them we'd install it, but they never investigated. We don't guarantee anything. So no matter how many times they call us and plead for us to fulfill our terms of the bargain, it's never going to happen.
 You know, I feel a little sorry for them sometimes.
 Why? They're just chumps. We've got their money. Why should we have any obligation to do anything?
  I don't know. Sometimes, I just feel like we're holding all the cards. These poor customers just don't know who they're dealing with. Once we have their money, we have absolutely no reason to do anything for them. 
. We do what we want. It's supply and demand. Survival of the fittest.  But what about consider morality? Not to mention, courtesy. I mean, they're just people. They deserve a certain amount of respect.   [snicker] Not!
So, what should we do? We going to keep their hope alive?
 Of course. That's what we do. That's customer service. We let them think were going to help them. Even though it will never happen.
Now, remind me. Why are we customer service when there is no way or ever going to help a customer?
    Something Home Depot, and every other mega-corporation, figured out a long time ago. You never actually help the customer. You just string them along. Make them think were going to help them. That's what we get paid for.
   Oh right. I forget the central commandment: Thou shalt toy with customers. Just create enough expectation that we're actually going to fulfill our obligations. That way, they'll keep coming back. Even though they should know by now that we are not in the business of fulfilling customer expectations. We're just here to sell products.
 Okay okay. I get it. We're just here to make money. But every once in a while, I think maybe we could do something more.
 Like what?
    I don't know. Like maybe helping customers. Giving them what they bargained for. They purchased a dishwasher, along with the installation, so why not give them what they bargained for?
   [snicker]
  Yeah, like that's ever gonna happen.   Okay. Who's next?
 Oh, we've got this decrepit widow who thinks we're going to deliver her new oven. How long do you think we can jerk her around?
 We have all the world. Maybe she'll even croak before we finish.
    For sure. We might even get a raise for that.

20

Home depot needs to watch out what there employees doing on job or on property of business. Obviously you can tell one white girl that works there on something. She seems to curse alot or has rude attitude I think her name is Rebecca at warner robins store on Watson blvd

20

Went to the window treatment department to get advice on purchasing the right application for me. The salesman had just come in and I asked if he could help me and in a condescending voice utter an answer I couldn’t understand another employee who was standing next to me shrugged his shoulders like he didn’t know either. He left to go put his things away. While he was gone I asked the other employee if I had said something wrong and he said know so I said this man doesn’t sound like he wants to be here and told him I had doubts he was going to be of help. The man came back and said what do you want, I told him and everything I asked him he was blunt offering no advice or ideas. I asked him if I had said something wrong so far in our conversation, he answered again….you can’t do this..you can’t do that without any advice again,never smiled and never said good morning at the onset. Every time I asked for an idea he would go get a 12” thick binder ,put it on the desk and that’s what we got. At this point I had enough and told him he’s in the wrong business and was not a people type and had a bad attitude and told him I was going to file a complaint

20

I was in your Ellsworth location last night I am a contractor in the town of Ellsworth I spent probably $100,000 at your store over the last year I was skiing in my stuff apparently I scanned some bar tags that weren’t supposed to be on them as I walked out the store somebody stopped me out on the sidewalk and immediately started being aggressive with me I have severe PTSD documented by doctors for past 15 years told the guide page on my stuff showed my receipt and he said some of the stuff was scanned wrong at that point he begin to be aggressive I said get your hands off my cart I want to pull my card away he bent my thumb and I’m pretty sure it’s broke which I’ll know when I go see a doctor to tomorrow I am only filing this complaint because I’m afraid this fella‘s going to hurt someone I would really like a follow up on this I’m not looking to sue Home Depot because I actually enjoy shopping in your stores I’m going to DA Monday to deal with a different prices on the items and pay whatever it was I’m also going to bring the hundred thousand dollar worth of receipts have spent there to show that it was an honest mistake the only reason that escalated it was because of this store I think you may have been an employee I’m not sure he wasn’t wearing employee clothes but he sure sounds like he work for the store anyways if somebody could call me I’d appreciate

20

I’m a disabled Vietnam vet was approved for the military discount December 24 2021 I have the discount for online purchases but not for instore purchase I have been dealing with customer service for over a month they can’t get the QR code to my account so I can get my discount whatever they ask me to do I do go to the store ask manager go to SheerID nothing works what do I do now

20

Purchased plants 6 months ago. Home Depot has a one-year guarantee. Many plants did not live and died so we brought them back. The following was the requirements:
1. Plant must be purchased within one year- We bought them six months ago.
2. Plants must be dead - All plants brought back were dead
3. Plants must be in a potted container still - All plants were still in their containers with the bar code still on them.
4. Must have a receipt - We provided one receipt that showed half the plants.
5. Must have the card info to look up. - we gave the card info for the other half of the plants.

Conclusion: they will not take the plants back. We got zero returns. 835.00 dollars of wasted money. They did not uphold their own policy for plants that can be returned if they die within one year, even though we meet every required step to be qualified to make the return. This is the Apple Valley Ca. Home Depot they have become increasingly worse overtime when it comes to customer service.

40

To anyone out there going in to buy at Home Depot, watch the prices on the shelf as opposed to the price at checkout they are sometimes way different. The Home Depot store in Visilia Ca seems to be happening a lot. I know of two distinct instances of the shelf price being not what the checkout price is. The two managers that showed up were not going to change the price of the Garage door opener until I pointed out that there was not a 218.00 price on the shelf. There was a 178.00 and 159.00 but no 218.00 price so they did mark the opener to 178.00 like it said. The old adage "Buyer Be Ware" is so relevant even in these times.

20

I was interested in refrigerators, they there were none available I asked about floor models and I was told we do not sell the floor models. Three days later I was in the same Home Depot in Hermitage PA. Funny all three refrigerators that I was interested in were gone!

20

I called the on line customer service number to inquire about an on line item I was considering purchasing. The person answering the phone was very unknowledgeable. I politely asked to speak with her supervisor and she hung up. In the past whenever I shopped at the home depot in cedar hill, I felt that they employees had a desire to help in anyway they can. Today, it is not that way.

20

i went to the store to find an under counter microwave i located the one i wanted to buy and walked over to an employee in the kitchen area sitting at a computer for help. i asked her if she could help she advised me no she was designing a kitchen i then asked if she could get me someone to help me she advised me no she was to busy. well home depot did not sell me the item had to go to a different store with people that care about their customers

20

Ordered a vanity, they canceled the order 10 minutes later. I checked my bank acct and $532.00 was taken from my acct. called two people in Georgia and was told I would get my funds returned in three to five days. I asked to speak to a supervisor. I was holding for 25 minutes. My husband spoke to someone in Chicago who told us to call Georgia again. I did with no results. Waited again for 15 minutes for a supervisor after being told he would tell me the same thing. Why after canceling after 10 minutes because two people said it was out of stock and two other employees said it was an authorization issue, would I have to wait five days. Obviously the right hand has no idea what the left hand is doing. I should have to wait 5 days for a refund, try totally unacceptable.

20

I am writing to complain about an associate in store 2841 located in Shakopee, MN. His name is BOB and works in hardware, he was working October 20th around 3pm. My wife can in to get a product for an unconventional use, he proceeded to insult her by literally calling her "stupid". The unconventional use ended up working perfectly which showed his ignorance in the end. This is not how an associate should ever interact with a paying customer. This man should be disciplined for insulting my sweet wife, I am extremely angry for this insult of my wife's intelligence. She is extremely friendly and moved on I am not OK with this. I was also an eight year associate many years back I can't imagine talking to a customer in this way without serious consequences. I spoke to an assistant manager but am still unsatisfied that this will be handled appropriately. Insulting a man's wife is a great way to induce retaliation. I am trusting Home Depot corporate/management to make sure this is resolved. Thank you.

20

Fail to deliver items and do not bother to inform the customer. The incident took place twice, once with appliance section regarding a delivery of a fridge, a dryer and a washing machine. Second time with blinds section. They failed to deliver the blinds on date. Five days past when the installer came (it was him who was supposed to bring the merchandise according to store)he had no idea if he to bring the blinds from store to installation house.

20

I ordered vinyl flooring & install from store #0526 this morning around 11am. Rosemary Dominguez in flooring was knowledgeable and efficient. Then I was sent up to the front of the store to check out at customer service and pay for the invoice.

Complaint 1: I waited 40 minutes in line to pay for the invoice. That's a long wait for anyone!
Complaint 2: This afternoon at 3:06 pm, Home Depot customer service (Georgio at 800-248-8982) called me and I had to wait over 10 minutes to find out what was needed. They called me and I was placed on hold for 10 minutes! Ridiculous! If you call me, be on the phone to talk to me! I asked for a supervisor and was transferred to Meagan. She said she would talk to her leader to see what could be done, but I am not convinced she will pass on the complaint.
Sincerely,
Linda Crain
C: 361-215-1800
H: 361-242-9225

20

I am writing because I need help in resolving problems, I am experiencing with an online purchase of Wilshire Estates patio furniture.
On June 8th I placed an online order (WA65941415) a total of 6 swivel rockers, 2 dining chairs and 2 42” square dining tables. The total cost was $2,862.93. I received all on the promise date. The problem I had was both dining tables had damaged corners. I called your reps and they issued an order to return them (R1654034) and another order (CD71216223) for 2 replacement tables.
When I received the tables ordered on CD71216223, both tables had damage. On one of the tables the damage wasn’t really bad so I again call your reps and had issue a return order (38900365) for one table. They then issued another order (CD71679352).
When I received the table ordered on CD71679352, it also had damage on the corners. I again called your rep and told them about the problems I was having. At this point, they referred me to a Resolution Expediter, D’Shayla T. at 1-800-910-6704. On 6/21/19 I received an email from the expediter asking me to send pictures of the tables with the damage. I ended up calling her after I emailed the pictures and explained my situation to her and what she decided to do was replace the table under a warranty claim. I told her that at first, I was willing to accept the one table I was willing to accept but I was changing my mind because I felt that $600.00 tables should not have any damage. She said that she would get back to me with a status no later than 6/25/19. She agreed and said that she would order 2 warranty replacement tables from the company that supplies them. She told me that the it would table 3-4 weeks for the tables to arrive. The Case number is 15474050.
I should mention somewhere along the line, a return order (38900365) was issued. I believe this was associated withCD71679352.
On Friday, 7/19/19, 1 table was delivered. I told the driver that I was expecting 2. He told me he only had one. I told him that I would call Home Depot to sort this out. Before he left, we inspected the table and found no damage. The problem with this table is it came with no legs. The hardware for attaching the legs was there but there were no legs!!!!
I made calls to home depot late Friday and at this point someone is supposed to call me on Monday. I also sent an Email and left a voicemail with D’Shayla.
Needless to say, I am very frustrated with the entire process. We are talking almost a month and a half and I still don’t have everything I ordered. I’ve spent a lot of my time calling your reps, unpacking and packing damaged tables and waiting delivery drivers. As a customer and a former employee of Home Depot, I shouldn’t have to work this hard to spend my money.
I would be remiss if I didn’t mention that ALL of your reps have been very professional and responsive to my troubles. But…. I still don’t have what I paid for!
I am hoping you can help resolve this issue because if I can’t get the tables, I’ll have to consider returning the ten chairs we purchased. (Two Chairs were purchased on WA65732581 because there were no store samples to sit on.

Hayes Davis
262-363-5932 (H)
262-501-3521 (C)

20

refer to the following orders:
WA65732581; WA65941415, R1654034; CD7169352,38900365; CD71216223, 37878106;
Case 15474050-Resolution Expediter D'Shayla T. 1-800-910-6704 Ext85155
We began the process of ordering Wilshire Estates patio furniture on 6/5/19 and as of today,7/19/19, we still don't have all of the furniture we ordered. We have had to return and reorder 5 tables because they were damaged. I was finally referred to your resolution department on 6/21/19. Rather than have me order two more tables, your expediter ordered the tables directly from the company that makes them. I was told at the time that the tables were on the way from China. Today, I received one of the tables. The problem with today's order, it came without legs. It had the hardware to attach the legs but the legs themselves were missing. If you look at the records associated with the orders and the attempts to resolve my issues, I'm sure you can see why I'm so frustrated.
I'm trying to be patient with you reps but it's becoming increasingly difficult. I've spent hours on the phone and hours packing and unpacking cartons. It's been a real nightmare trying to track all of the orders and return orders to make sure my credit card is getting credited . I'm not feeling like a valued customer and ex-employee right now. I've spent good money for the furniture and I've yet to receive my entire order. I really need to get this resolved ASAP. I shouldn't have to work this hard to purchase anything from anyone. I just want to mention that everyone that I've talked to have been very responsive but I my problems still exists.

Anything you can do to resolve my issues will be greatly appreciated. Part of me feels I should be compensated for my patience but I'll be satisfied just to get this situation behind me.

Hayes Davis Jr
262-363-5932 (H)
262-501-3521 (C)

20

Ordered appliances on 7/9, delivery scheduled to 7/18, robocall the night before says delivery between 2-6PM. Check the Track Your Delivery app and it says items are out for delivery. 6PM comes a nobody shows, call the Appliance Delivery number and they cannot contact the driver/truck but can confirm that the items are on-board. She also notes that they are behind schedule but deliver up to 11PM. So I waited ... nothing.

First thing in the AM I check the Track Your Delivery app and it says my items were delivered. Call the Appliance Delivery number and they tell me what I already knew, that nothing was ever delivered, along with informing me that my items were never put on the truck for delivery. The person I dealt with was a Tier1 page flipper so I didn't see the value in venting on him though I almost lost it when I was told the next available delivery date was 7/26.

I have a call into the store manager but I'm not expecting much to come out of it. If I can find anything close to the same deal elsewhere I plan to cancel my order.

20

well I recently made a 260 dollar purchase fro. the Hiram ga. store I wasn't please with the performance of the item and tryed to return it not two days later .and was I formed that they would do the return because I was red flag for making to many returns without receipts. well I spend hundred to 1000 s of dollars every week there because I do construction.so I have left over things that I return so that my co.pany doesn't lose money.well I even had a receipt and I'd. and license. they are say I g it was could be how we used a store card as part if the payment and cash and my bank card to pay for the auger.well that is b.s.the store card was in my name and name is on .your policy say rexilta mean return .now I want
my money back or I will file a law suit and in not ever gonna shop some where who can't trust someone who apwns the kinda of money I so there I'll go to lowees. So either my is returned or that things physical

20

HD has the worst customer service I have ever experienced..I ordered 2 large bathroom vanities that took nearly 6 weeks to arrive. On July 7 I recieved a notification that my vanities had been delivered. This was completely untrue. I called customer service was on hold for over an hour. The representative was adamant that my vanities werdelivered. After over an hour talking to carrier service she apologized that they gave me a wrong tracking number and my vanities were still on route. A week later a truck pulled up with my vanities but the delivery guys refused to take them into my house inspite of paying for this "white glove" service. I called HD to get my full refund....headed to LOWES to reorder my vanities.

20

I am a project manager at Westminster Senior Village in Dover Delaware. A month ago I talked to a salesman about fans. He told me that if a veteran purchases fans from them the vet gets a 10% discount. I am not a veteran but one of my people here is. We went back to place the order last. Another salesman , after I picked out 4 of the same fans that were not a stock item the salesman again told me that the 10% applies since I had my man use his veterans status. When we went to place the order they said no discount on non stock items. What about both salesmen telling me it did apply.?

We needed the fans pretty quick and ordered them even though no discount? I suggest you tell your people to tell the same.

The name of the man who purchased the fans for me is Edwin Hoiles. He used his credit card to purchase them.
I am very disappointed in Home Depot. If this is the way you treat us I will not purchase anything any more for our project from Home Depot.

Harry Powderly
171 Westminster Drive
Dover, DE 19904
302-697-3905 Home
302-242-0016 Cell
harrypowd@comcast.net - email

20

It is impossible to reach anyone at Home Depot's appliance team. Awful customer service.

20

We brought a shelter logic garage in a box 13 x 20 it was $579 September 28, 2017 it's already rotter out, we are 84 years old and money does not come easy we would not of purchase a piece of trash ,very disappointed in your company and will not return.the order number was W77450053 and your company will not stand behind it at all . Madeline Verrill

20

I had a new roof installed by Home Depot hired contractor, Lead/Customer Order#1-AKXKNOL on my house at 25W505 Burlington Avenue in Naperville,IL.The contract was written by Mr. Stuart Adams of Home Depot at 870 Oak Creek Drive, Lombard, IL 60148 on 11/03/2018. The work was completed on 11/22/2018, fully paid for in the amount of $16,462.82, which was higher than other estimates, but I felt more comfortable with large reputable company than with local roofers. The installers accidentally cut Comcast cable, I needed to call their technician to run new cable and Comcast charged me $60.00. I told that to Mr. Dan Stimis, Installation Service Manager of Home Depot at 890 Oak Creek Drive, Lombard, IL 60148 and he said that he will take care of it, I also sent him my Comcast bill. I called him several more times, he made many promises, but nothing was delivered. Recently, i called him several times and his mailbox was full or no answer. I feel that he takes it as a joke, I know that it is just a small amount of money, but this is a matter of principle now. Please follow up, I believe that customers should be taken seriously, responsibly and not being made fun of. My phone is 630-357-6594, email is "pavlata@aol.com", Mr. Stimis's phone is 630-878-9101, his email is"Daniel_Stimis@HomeDepot.com".

40

I was at the Home Depot off the I205 by the Portland Or airport while I was shopping in the Garden section I decided I wanted to get some lattice not the cheap lattice by the way, I looked all over for an employee to help get it because I couldn’t reach it. Well after looking for a bit I found an employee helping another customer so i waited a bit then after both of them looking at their phones I finally said excuse me can you please send someone over to the section where the lattices are? She rudely says it’ll be a minute also in an irritated way. I understand if your busy but she could have said something like I will it will just take a little bit or just something more polite. (She had reddish hair in her 30’s to 40’s)

Then a bit later I asked an employee where the ant traps were. Not only was she polite she walked me to where they were and gave me more info wayyy better customer service and her name was Tammy

20

Update: I am still waiting on a delivery refund of $161 - because Home Depot needs to "work with their IT department" to get something situated inside of their archaic computer system so that the full refund we deserve can be given. Great to know customers have to wait on an IT system to receive a refund. At least something is being done and we can *hope* a refund is on the way. Will update review when the full refund has come through.

Horrific experience with this store's flooring delivery and pickup subcontractors. We were charged $2, 000 and promised a flooring installation. All of the materials were dropped off by HD's flooring delivery subcontractors. Two weeks later, they were supposed to install the floor. This is weeks *after* the full measure was done - which should have obviously addressed if the floor was not level. The installer shows up and says he can't do the job because "the floor is not level." When he put the level down on the floor to show my husband, the bubble was in the middle. So, clearly, this guy just didn't want to do the job. Additionally, he groaned when he saw our (standard) wall radiator, and said that would be another issue preventing the installation. It made absolutely no sense, and was clearly an attempt by him to get out of the job. For whatever reason - maybe he doesn't like getting paid.

Throughout this whole time, Home Depot continues to hold our full refund amount. At first, they were holding $1800 of our refund because they couldn't figure out how to get someone to our place to pick up our materials, after the job could not be done. The first time a pickup was scheduled, we waited all day - 6 a.m. to 8 p.m. - and no one from HD showed up. The second time, the delivery person waited less than 15 minutes when I was outside taking my dog out in the morning, and left. Now, we are waiting for almost a week to receive a $161 refund for delivery - something that Home Depot wanted to charge us *even though* it was obviously their responsibility that they did not check if the floor was level *before* dropping off tons of flooring supplies.

Finally, let's talk about the kitchen remodeling department. We had a great designer that we originally worked with to start a kitchen remodel. However, he had to move stores. We then were transferred to work with Kurt, another kitchen designer. Kurt was less than helpful every step of the way. He first gave us an incorrect quote - almost double the quote that our former designer gave us - even though nothing had changed in the plan for the remodel. He simply didn't understand the work that the previous designer did, and all the effort he put in, and didn't care to learn. We completely had to let the project drop because we do not trust Home Depot anymore - not for *anything.* I can imagine a lot of floor-level staff hate their jobs because of the crappy company they work for, but it's amazing because the floor-level employees are usually very helpful. It's the managers and specialty department people who are the incompetent (and rude) professionals.

Needless to say, this store blows. I will never even buy a paper towel roll from this store again and will highly discourage anyone I know from shopping here.

20

I was at your olean ny store today in which it was my 3rd time there this week I was there buying more doors and plumbing and my wife was getting more flowers and pond stuff and we had the most rudest situation today we have been shopping at your store in olean ny for about 3 yrs now since starting to build our dream home and we have spent over 30,000 a year there not that means anything but just to let you know how often were there and were a couple years from being done but what happened today just really upset me my wife was another pond pump but wanted a larger one and there was only one on the shelf and the package was nasty dirty and beat up and to top it off the the sku didn't match the tag on the shelf so I took it to the cashier at the lawn in garden and I ask the young lady named Toni to please scan it and let me know the price and information and she scanned it and very politely said to me that this is strange the package doesn't match and it looks really rough the price came up as 149.99 and she said that if I wanted it she would mark it down to 100.00 and I said I would help them out and take it for the 100.00 even know it looked like a yard sale item she proceeded to ring up our 2 cart fulls 0f merchandise when the register said she needed manager approval so she called a manger and a very rude and unprofessional woman named Sarah came out and she said the pump was fine and didn't matter how rough it was and that she was sure the information was correct even know Toni showed her it didn't so she said its full price or leave it and of course I left it and now I wish I would have left everything and went elsewhere to shop I'm not sure if I will ever return to home depot again have been in the retail management field for over 20 years and now work for a corporate company and if any of my management would have handled this situation like this she would have her papers she just didn't kill a sale of a dead item on the shelf she just treated a large customer like crap and was rude to the cashier and in front of other shoppers she does not belong in management she belongs stocking shelves and out of the public eye
sincerely Clyde e DeHart

20

A month ago I went to your store in Dover, DE. I went there to price ceiling fans. The ones I wanted were not in stock and would have to be ordered. The salesman who waited on me said that if I know anyone in may community that is a veteran I would receive a 10% discount. I am not a veteran but one of the residents who is on my committee Westminster Village retirement center ) and a very good friend of mine is a resident of the community so I wanted to have him(Edwin Hoyles) purchase them and get the discount for our community. They were to be 4 of the Ultura Home Decorations 68" @ $249.00 each with a discount of $24.00. four a total of $ 896.00 Plus $15.97 . for 4 18" down rods. They are to be 2 in our dining room and 2 in our Rec room.

I went to Customer Service to place the order using my friend to do the actual purchasing. When we went to the clerk she said the discount did not apply to something that had to be ordered. I was told by the salesman in that department that would apply. I was thoroughly disgusted and ordered them anyway.

If this is the kind of runaround I will get for our community I will shop elsewhere. I had to go back and tell the powers that be there that the discount does not apply. To say the least they were unhappy and so am I. Because I was operating on a budget of $ 953.50. and Home Depot won't keep their word I have to get the budget redone. The difference is now $1,059.88

We need the fans so I had Edwin Hoiles order them. But if this is the way you operate it will be the last time we order anything from your store. I will give Lowe's all our business from now on.

Harry Powderly - Committee Chairman
Westminster Village Senior Retirement Center
Dover, DE 19904

20

I purchased a privacy fence/gate combo August 22/19. The gate latch began to rub against the fence in April of 2019. called several times and finally it was adjusted. The problem has occurred again. I called and spoke with David on June 19/19 and he said someone would come out and he would call and let me know..No call back. A week later I texted him and he said repair the first week in July.. No show- no call. He said HD was very busy and he wanted to wait until he had workers doing another job close to my residence.. I texted him after that on July 3rd and he said someone would be out today July 11th. I have not heard from them so I have tried to contact AIS and David to see if they were coming out today and received no call back. I only have until 8/22/19 under warranty on my fence/gate.I believe the problem with the fence is that it has settled on the right side of the fence causing the latch to become misaligned. That side of the fence is loose and I am totally unhappy with it. I have 3 dogs and it not closing properly is an issue.
Home Depot was ALWAYS my GO TO STORE. I bought a lot from them. NOT ANYMORE...…………
This fence cost me $2000.00. I am not happy when I have to pay my billing statement monthly with product and employee dissatisfaction.

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