Kohler

We purchase a toilet @ Lowes and I just noticed that the toilet seat on the back have a crack need to be replaced.

Have called, emailed and tried to chat for two weeks. Chat is NEVER available. I stay on wait for an hour. I request a call back and be put in line-never a call back. This is ridiculous.

I bought a high Koehler memoirs commode in Dec 2021 the toilet valve went all they want to pay is 17.00 for a part the commode was 400.00 you would think for that price it would last longer than 1 year I have had 100.00 commode last with no repair 10 to 15 years ridiculous

My complaint is that I had my shower re done and paid 18k for the best of the best. The shower leaks. They have horrible customer service, in fact you can't even reach a live person. Trying to file a corporate complaint is impossible.

" Sure enough, the doorbell rang at the Smith's 55+, long-life community of hope as scheduled. Bob Suction presented himself as Kohler's man of the Gods. He alone would transform their world for seniority, pleasure, safety, and independence at an affordable price -a wise investment enabling one to remain safe and independent at home.

Bob Suction was a portrait of mystic confidence. He moved rapidly through the Smith's home, completing his mental, financial appraisal of their ability to purchase a Kohler walk-in bathtub in accordance with Kohler's greedy sales commission tactics. In past years, Kohler's sales tactics have become well tested and tried nationally for grandiose excellence of maximum return of sales commissions from seniors and invalids.

Bob Suction overwhelmed the Smiths…

They are selling medicine cabinets with only 2 shelves . I got one out of the two I purchased that had none at all . I’ve waited and waited and their customer service is the worst !! They don’t my even s set the phone snd they gave no r mail address On top of it I ordered one more shelf and they charged $40 and sent the wrong pins to secure it . Their online help link firs not even work !!.

Kohler is not what it used to be ! Beware Shop Elsewhere

I purchased full bathroom fittings of Kohler from Wazirpur Delhi 110052 from ess ell sons The dealer delivered scratch and defected product And not listening a complaint

I purchased an elm brook toilet at Home Depot for $229. When I had it installed the tank gasket turned out to be defective. The installer had to return the tank, which put him behind on other jobs. It was also a half hour drive away.

I feel that this is a problem in quality control. Now I am reluctant to purchase from your company in the future. The installer has installed these for over 30 years and said this is the first time he had problems with Koehler products.

I think it may be a sign of slipping standards.

Sink promised for deliver in early February. Followed up in mid-Feb and told on backorder for another two weeks. Followed up again in early March and told still on backorder and no date. Followed up in early April and told would ship on 4/19.

Followed up on 4/27 and told it was on a truck to be delivered but might be 2 weeks. What??!! I never got a proactive notification, and my entire kitchen remodel is on hold. I thought by ordering in January, we would have been okay....

We installed a dual flush Kohler 2 months ago and already there is a ring around the inside. Yes we have a lot of minerals in the water but the American Standard we had put in at the same time DOESN'T have the ring.

Naturally we've scrubbed it like crazy, tried Clorox powder and other bubbling formulations. The ring still rings! I know not to scrub it with pumice because of the etching it does to the bowl. Nothing is working to keep this NEW toilet from looking old and uncared for. Any ideas?

We didn’t want to go through all this construction work again so we’ve been always scrubbing it,hoping it would eventually stop oozing this black stuff out.

Yes, it is aesthetically pleasing, but what good is it when I can't rinse out my delicates without the stopper constantly disengaging.?

Rep with kohler called me about a walkin tub. Had Max Homes of Jefferson, La come. Mike Mele employee came and promised to have 3" walk in tub installed as per our needs. Said your tub door was same width as precedence tub we had for 25 years, but was too old and not working. We trusted him.

Said needed tub to be 3" walk in. Max homes sent installers on July 14, got here at 11 am and gone by 3 pm. I have asthma so could not stay and watch them. My husband said they told him problem with plumbing but installed tub anyway.

Did great job according to what I saw as I did not stay there too long. I signed the papers and off they went. Went to get our visually and physically impaired daughter, purpose of tub being installed, into tub Wednesday night and she struggled to get in and door was…

Product K-11464-0 Wellworth round bowl.

Purchased this product to put in my bathroom that I just recently had new floors installed. I installed the toilet and turned the water on. The tank began to leak where the water supply tube is. I noticed the tube was on a slight angle. Water went all over the floor and ruined part of the wall and floor that was newly installed. Who’s gonna pay for my damage. Luckily I shit the water off at the supply but the tank continued to leak. This product was defective straight from manufacturer and now ruined my floor.

i have a touchless toilet and have been having a problem since i have purchase it. i have called your customer services 800-456-4567 for 2 straight weeks now and i haven't had ANY SUCCESS WITH ANY ONE ANSWERING THE PHONE.

I have been listening to elevator music. As expensive as your products are how is it NO ONE IS able to answer the phone for 2 straight hours. I am Highly disappointed at this point and i don't know what to do about my toilet.

Beware the "free" shipping hook. We ordered 2 sinks, not knowing which color would look best. When we went to return the sink we received an RA and went to ship it, UPS and Fedex wanted OVER $300 in shipping for a sink that was $500.

I contacted Kohler, I was repeatedly told that Kohler policy is they do not provide assistance of any kind, meaning, pound sand customer. They will not send out a shipping label so you can pay them their reduced shipping fee's.

So as I said, make sure you want what you ordered or be prepared to pay some CRAZY shipping fee's if you have a large item.

I purchased a Samsung refrigerator on September 11, 2019. Within 30 days the freezer handle came off causing the freezer to be unleveled. I lost all my frozen food. You cannot refreeze meats and vegtables. A technician came out and stated that the refrigerator handle caused the freezer door to be unleveled.

I have a three year warranty and was told that my food damage reimbursement loss was not covered because it was not a mechanical error. Why would a brand new refrigerator door handle just fall off. I had no idea that the freezer door needed to be adjusted.

This was not caused by me the customer. After resubmitting information for two weeks to the claims department, my claim was denied. How unfair, I have been a homedepot customer for years, and have made thousands of dollars in…

I've been trying to find a diagram that shows the parts of shower trim kits and cannot find it on any Kohler site I can find a diagram of the shower valve but cannot find it for the trim kits if I could find what I was looking for I could remedy my situation within seconds all I need is a simple diagram of shower trim kits and can't understand why something so simple can't be found

Despite of complaining vide M19092710665 No response for 55 hrs Shame

I bought a double door mirrored medicine cabinet 5 yrs. ago or better and the large sided mirror door fell off. it was held on with double sided tape. not satisfied with results.

I was maltreated and given false promises by a Kohler dealer. For the same I was in contact with the Kohler customer care team for over a month, but there way of handling things was very poor.

customer service from Beatrice was fine. the handle fell off our kitchen faucet!

however, our house is FOR SALE! a week to get the parts? and with a video for instruction, my husband has restricted eyesight. we are both senior citizens so once again we will need to call someone to repair the faucet.

nice that it is warranted for life but we have to do the repairs! what happened to the quality of kohler products? Delta is sounding good right now.

Toll Brothers New Home, we purchased all Kohler Faucets/Fixtures for 3 bathrooms to include showers & kitchen. We were told it had a lifetime warranty. The customer service dept. stated the handle was not part of warranty only stem. I am completely disappointed with Kohlers customer service and will express this on all social media.

Kohler does not stand by their products and our Devonshire Nickle Finish bathroom faucet is only 5 years old. I would give 0 stars if I could.

I am complaining because my daughter was told to get our stuff out of the storage in one day notice the females in the office r very rude put locks on my storage for no reason they say others peoples trash was ours which it was not changed the code on us very disrespectfully no notice nothing no phone call nothing raised the rent for the storage which was way smaller than the first one please disabling all the employees at the new location on alameda in Huntington park calif

We recently had a bathroom tub removed and replace with a Kohler shower system. Our complements to Kohler for providing such fine quality materials. We love the installation and anticipate it will be the easiest one to maintain of all those in the five homes we have owned over 52 years.

Your ads attracted us and we are glad to have this remodeling done. The complaint is this: On October 12, 2018, we signed a contract with Renew Home Innovations of Littleton, Colorado renovation of our master bath using Kohler materials.

The contract for about $14,600 was prepared by Tom Huntley, who told us that the scheduling was “about 8 weeks out” which should have been mid-December. The date for our project was not even assigned until after January 18, 2019.

The owner/manager, Nick Fawkes, told us that…

tk a strict action asap against my complaint.

I purchased 3 toilet seat from Jadika bath world ,near samrala choke,Ludhiana .they asked me this seats in 10year guarantee or warrantee period. In which two seat handle leakage problem .I called your helpline number no one pick or response in this number.so I mail to you please look in this matter as early as possible.

Well we have homes in SW Michigan and in Chicago Have put Kohler products throughout both places. In our Chicago apartment we have two low boy beautiful Kohler toilets. One has a Kohler washout in lieu of the bidets we used in Mi home.

The washout has worked well for about 9 years but twice the lid has disconnected from the seat itself due to poor design. We replaced the lid at a cost of over $100 the first time. The second time Kohler told us that there was nothing they could do and that the product had been discontinued.

I believe the Model # is K4711or similar. As a result of poor customer satisfaction and lack of Kohler support to us we have ordered a Toto toilet and Toto Washout. Not what we would have chosen but what we've been forced into.

All in all we have 6 Kohler toilets in…

I purchased three Kohler Rialto toilets around 8 years ago and now the seat on two of the toilets are discoloring. The problem is not that the seat is discoloring but the fact of the extremely bad design that was done.

I tried to remove the seat only to find that you cannot remove them. The toilet has an insert in the porcelain that keeps spinning with the screw being that is stuck and won't loosen. To make matters worse, it was designed with no possible way to go under to grab it with a pair of pliers to stop it from spinning so you can take the screw out.

Now after spending a lot of money on three toilets that are nothing but trash, I am going to have no choice but to change them to another brand and toss these in the garbage. I will, however, make sure that I tell as many people that I…

I have a Kohler Kitchen sink faucet part number 10416-cp-ab with a manufacture date of 03/21/2007. This faucet started leaking out of the top and bottom of the unit, however the bigger issue is that the chrome on the faucet is peeling of in areas.

I replaced the carried for the leaking, but the faucet needs to be replaced as it does not look good with the chrome peeling off and it has sharp edges. Please let me know what can be done to rectify this problem.

I purchased a kohler BEITOUtm Head shower with 3way thermostatic mixing valve for my shower area from Kolkata. Dealer name: Tile shop Topsia Kolkata for my new house along with other items of Kohler worth about 4 lacs of rupees.

It is defective and they are asking for money and 2 weeks time to repair it Please take necessary steps to install it asap and relive me of this predicament. Even before I could start using it it is defective and your service people not only attend to complaints late but do not attempt to solve our problem

Hi Team,

This is to inform you that I am using kohler product since 10 years but I am very much dissatisfied with the kohler seat as every month I need to call to customer care service and they charge from me of Rs. 250 for a middle man it is not possible to spent so much money for this purpose as I can't deal with it every time some times guest are also coming to house then also I have to face this weird situation. I want replacement of my seat. I want to talk to manager regarding the issue as I am facing this issue for a longer period of time and I want a solution regarding this as soon as possible.Kindly provide me manager details or mail so that I can discuss my problem with him as I am getting tired of talking with customer service now.

Regards, Nikita Garg 9811605193

Customer service Rep. Was short , argumentative , and had general bad attitude . There just is no common courtesy anymore. Need to hire people that are happy to do their job.

TO WHOM SOEVER IT MAY CONCERN

This is to inform you all that KANAK MARBLE is one of the renowned firm of Kanpur city U.P.. India. WE are the dealer of Kohler since four year, and we are continuously facing problem from service department ,inspite of requesting from all service related executive of service department there is no improvment , either they are helpless or least interested to resolve. they dont have proper technician for a city ,they just hire local person from city who have least knowledge of product and he just come without any solution and report it that my senior will come and resolve or just comment it that product is not correct just change it and complain dealer. they just revolve their technician from city to city where he is not appointed. and for local kanpur we are…

I understand there was a fire at the main plant in January and all orders were postponed. I'm not upset about the additional 3 week delay. It was the horrible delivery service! There was no call before the arrival as promised. When the guy came back a few hours later (because he couldn't wait the 20 mins for someone to be there), it was only 1 guy. How is ONE person supposed to carry a soaker tub and shower base into the garage? My bad-back hubby had to help him, but what if he wasn't there? Was I supposed to carry this? What is the delivery charge for??

I'm so disappointed with this Kohler experience. Never again

On 8-9-17, I ordered a Kohler Walk in bath from E-Z Baths in Baton Rouge, LA. the E-Z rep that came to measure the area for the bath. A few weeks later the company representative called for a installation date the first week of SEPT.

I gave them Labor Day 4-5 SEPT, as he said they would need two days to install it. On 4 Sept. two of the E-Z bath installers presented to my home. They performed some demolition and when they went to install the bath realized it wasn't going to fit the area.

It was overwhelming for the area and the room. I told them it wasn't going to work and asked for an option? They indicated I would have to go with a different company. Thus, they loaded up the Kohler Walk in bath and returned to their company in Baton Rouge, LA.

The company representative had called me on…

I have 2 new toilets, and I'm already having problems with both of them. One won't flush, and the tank keep emptying on the other one. Now, I'm already having to pay for repairs, which is completely unacceptable. Both Kohler toilets were purchased at Home Depot, and are the same model.

I have had nothing but problems with both of them since purchase: one won't flush and the other has all of the water emptying from the tank after filling.

Also, the fill volume in the bowls is insufficient, and can't be adjusted. This is very disappointing for products from a company with such a good reputation for high quality. I would like both toilets to be replaced with another Model, and installed at no cost to me.

I purchased Kohler water tap from Goel Bath House Meerut for my sink about 01 year back. It got choked about 6 months back and water is not flowing properly. I requested Goel Bath house to resolve the problem but they say they only sell products for service and tell you to contact customer care yourself.

Can you help in getting the problem solved.

My shower door, that was purchased at Loews, BURST for no reason. Parts of it were across the bathroom. I am grateful no one was in the Bathroom at the time. I went to Loews and they told me that you would sent me a certificate for a replacement.

I purchased 2 Kohler toilets with installation and they were installed by your plumbers ( Delta ). There wasn't anything wrong with the old ones but my city was giving a great rebate to install 1.28 gallons per flush and being a disabled veteran I put in ADA toilets. The lady who lives in the apt. under me complained of water stains on her ceiling. I spoke to Home Depot and they sent the plumber to look at it. The plumber told me that they were going to come back the next day to repair it, that it was a broken PVC under my toilet.

Now I'm told that they want me to pay for it or submit it to my HOA. I am so upset about this. I live on my military disability and my social security. I believe if it was done the right way the first time, this problem would never have happened. I should've…

In all my years of my business I always recommended to my costumers to use KOHLER since they are the top of the line. I retired and bought a house, so I ripped out the bath room and used all KOHLER bathroom products.

It has been done now over 2 1/2 years and what I'm mad about is my sink the finish is gone its dull and even your faucet the drain cap is worn down to metal. The toilet has a stain like a old tea cup and doesn't wash out.

I need help with this It's only me living here they should last longer then that. Please let me know what you can do about my complaint.

My plumber screwed up. He ordered an extension kit from a supply house. He drop it off. When I went to install it, the inside threads were damaged. Kohler customer service rep gave me the run around. I'm a contractor and I always recommend Kohler, till now.

There customers service really SUCKS. I will not recommend or buy another Kohler product.

I wanted to get the excellent quality of toilet tools for my newly built house and I got it in Kohler. Kohler is the best provider for world-class toilets, shower, bathroom faucets, kitchen faucets, whirlpools, baths, lavatories, toilets, bidets fixtures.

Kohler is the leader of design and technology. Comfortable life is always luxurious and luxurious products are always of better quality. Kohler has the World's best suppliers to deliver the products on time and maintains the brand image always. I suggest you to try Kohler if you are planning for a perfect fixtures for your dream house.