Honeywell Customer Service
Rated 1.75 of 5 Stars
Based on 12 Complaints

Contact Honeywell Corporate

Toll free phone number: 973-455-2000

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Honeywell Contact Information

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  • Honeywell headquarters address

    • 101 Columbia Road
    • Morristown
    • NJ 07962
    • United States
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

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Top Honeywell Complaints

Browse more than 12 reviews submitted so far


I Have a digital display it’s a TS-300 I can find all the programming online which is great but I have one that will not stop alarming LHI I have set the local high limit and the temp display is not above or at that temp but it is still alarming I’ve called and can not talk with a real person that can tell me what prompts Im suppose to hit for this 18006457492 to get tech support for this TS-300. I would like a call back ASAP from tech support for this product (831)251-2757 Or at least a list of the prompts I must press to get to the right person. Thank you


I've been trying to order 4 Bio-Safety Level 4 suits for the Center for Disease Control and Prevention (CDC) in Atlanta, GA. All day today on Wednesday, 5 June 2019 I'm trying to reach a sales representative that can help in purchasing these suits and all I've been getting is the run around from person to person all day. Can someone please help me purchase these suites? Its all I'm asking for??


Cannot talk to anyone, stayed on phone for an hour. sent emails, left messages. We are a public water and waste water utility that relies on Honeywell recorders that failed and we cannot get anyone to answer or buy new equipment or parts. 865-755-6400
Honeywell sx recorder


I have had service man out 5 times to fix my thermostat and had to go threw 3 new thermostat before we got one to work. Two of the thermostat were faulty. the last one was a vision pro 8000. and so far it is working. The first 8000 was faulty. Iam hoping the last one will last. I live in Danville VA.


Bought and installed honeywell t5+ on dec 28th 2018 and as per the website the thermostat qualifies for a rebate of $100 from enbridge gas and when called embridge they say it doesn't. Tried calling customer service and the issue hasn't been resolved. I want my $100 rebate.


in February 2015 we had a new furnace put in. It had the gas valve VR825T1247. On December 18 2018 this valve stopped working. We had to have our heating company who put in the new furnace come out and put in a new valve. The part was under warranty but we had to pay the heating company to put in the part. Thank goodness the weather was not too cold. We feel that this part should not have failed in being only 4 years old. We understand that this valve has failed in other furnaces. I talked to a Kasandra about this issue and she told me that this was not Honeywells fault. Honeywell did make the part but from requirements of Rheem Corporation. I asked her if Honeywell made they part then why are you not responsible for the failure. She said it was Rheem's fault not Honeywell and there was nothing she could do. So I am going to send a consumer report issue on this and let people know Honeywell makes bad gas valves. The new part is not a Honeywell part. I would not allow them to put in a Honeywell part. If the first one failed, the new one will too and I will not have a warranty to cover the cost.


I call your tech support on 10/18/18 and a ticket was opened 00860716 for a very simple questions on the T5 thermostat.
Question was, what is the heat range of the T5, and I never got a answer, the staff could not answer. I could not find the range on the box or on your web site. I bought it anyway because I like an earlier model I have in my other home.
Here is the problem after purchasing I found the heat range is the same as the cool range 50 -99 degrees F which is much different then your other thermostats which have a heat range of 40-99 degrees and cool range of 50-99 degrees. This is important because I need the 40-99 range because I am not at that house very often I like the heat to stay around 42 degrees this will be a substantial heating increase to me. I am asking if you could allow me to swap my T5 for your T6 which has the specs I need and are very clearly printed. I asked all the right questions but you did not respond. I am asking again if you will give me a voucher or a call or send me the T6 and I will return the T5 , I am a avid Honeywell customer.
Thank -you for your consideration in this matter.

Craig Brooke
15 Haverstock Road
Franklin, ma 02038
cell 774-277-0286
home 508 533-3751


The Honeywell Customer Service is completely useless (whether you still have the Warranty or not!).
I have a problem with a thermostat. I repeatedly tried to call Honeywell Customer Care at 1-800-468-1502. The answer is always the same: ‘We are overloaded with calls. Please call later’ – and then hang up. I called the Customer Service at 1 (877) 271-8620. They are in India and tried to reach USA Customer Care at 1-800-468-1502 and SURPRISE, SURPRISE they had the same answer: ‘We are overloaded with calls’. I sent a message to Customer Support – no response.

Gregory Natanson


I bought a hot water heater at Lowes I have had it for 2 years now I have to keep lighting pilot for the last 4 month it has be going off! I had the plumber come back and tell me the Honeywell wv8840b1109 has a manufactures defect and should be replaced to contact Honeywell and they should send me a new one! I have had to light the pilot 4 time this month! I have 3 small children in house that can not go with no hot water! This has cost me a lot of money! I can not afford any more to have a plumber to keep coming out! I am a single mother and I can not afford to keep doing this! Please advise me what to do!


I am a very unhappy customer. I installed a Honeywell Furnace Humidifer two years ago. It was installed by Corestar, a reputable company servicing the Kitchener Waterloo Ontario region. I have had five service calls since it was purchased with a repeated problem of the unit leaking from under the humidifier. Today, I discovered yet another leak, with water damage to my basement. My Plumbing Company was called and indicated that they were unable to fix the leaking problem. They indicated that the problem is in the unit. I would request that Honeywell replace the unit or refund what I paid for the unit.

Total Cost $1,051.70. Lodder Brothers Ltd is the Plumbing Company who has been called a number of times and o also has Corestar. The Unit is the TrueEaseTM Humidification System. I look forward to your reply.


No complaints about Honeywell. I got a heater for my spare bedroom and it works great. However, it does seem like a pretty cheap product and the smell seems a littel weird when the unit gets too hot.


Honeywell have some good products on safes that one can use to keep their valuables. I have purchased a digital safe from them and its very convenient and of good quality. Model was Honeywell 5107 Steel Security Safe. It can be locked with a key or with the combination lock of your choice. You can choose your number for the code for the combination lock. It also tells you if the batteries are getting low. We are totally satisfied with the locker and are carefree whenever we go out.

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