Mohawk Flooring

We have purchased Mohawk LVP flooring August 30,2022 at Costco, 700 Old Clear Crk, Carson City NV 89705. After 9 months of installation, we noticed that the top coating was peeling off, making our floor looks like having white patches all over the places. Very disappointed. Unsatisfied customer.

I purchased LifeProof and PetProof Chester carpeting from Home Depot, 15050 Jog Road, Delray Beach, FL 33446. It was installed on October 13, 2021. Within a week, my dog became sick and had accidents in several areas of the carpet. These stains were attended to promptly, but the stains could not be removed completely. After submitting pictures of the stains to Home Depot, I was told that Mohawk required that the stains be professionally spot cleaned. I had the entire carpet steam cleaned at a cost of $80.00.

Initially, the stains were removed, but within several days they returned, and pictures were again sent. The response by Mohawk (through Home Depot) is as follows:

Good afternoon Larry,

I got an email from Darlene stating that she thinks it is in the wicking and if so, it is not…

Defective product

I purchased Mohawk Innova Smartstrand carpet for my great room and master suite from Pro Source in Westlake, Ohio. It was installed in 2018. We began seeing issues with this carpet almost immediately. Strands of fiber were coming out of traffic areas.

We chalked it up to leftover strands from the installation. Then we noticed a dark stain in an area where no one ever walks. I spot cleaned it with a spot cleaner from a major carpet manufacturer. It got lighter for awhile, but came back.

The carpet matted horribly in traffic areas and only looked presentable immediately after vacuuming. The carpet feels "lumpy" when walked upon in bare feet. Like a gravel driveway. 18 months in, I had the carpet professionally cleaned. The carpet still looked soiled. They recleaned it. Still no…

Bought Mohawk flooring from Carpet Cowboys in Jackson, Wyoming. Installed by them as well. Horrible installation. They banged the panels together so hard they split the wood. I am afraid to clean the floor because every time I do, a new bubble appears at the seams.

I am very upset with this product and the installation! Please call me. 307-733-5118

We purchased a new home in December 2016 here in Murrells Inlet, SC. Our builder, Lennar Corporation, had Mohawk Engineered Hardwood installed 11/21/16 by Decor Corp Flooring 112 Highway 57 N Little River, SC 843-399-4019. The Engineered Hardware is Raleigh 5"/ Forest Lakes 5: color Oak Autumn.

We have been given the run around from our builder since day one regarding our flooring problems. Our floors were scratched and dented from our original move in and have only continued to deteriorate. We were told we would have the opportunity to evaluate at our 6 month inspection and then again at our 1 year point.

At our 6 month inspection the gentleman from Decor Corp went around our home & used a Wood Finish stain marker to fill in the deep scratches as well as the surface scratches and told…

I received great customer service yesterday in flooring! (almost fainted) My complaint is more directed at management or who ever is making decisions in flooring. As a 40 year contractor I find your lack of basic "BASIC" knowledge inexcusable! Ive sent my wife down to pick up padding glue on several occasions, (which for some unknown you no longer carry) and you suggested "all purpose" glue.. WOW! I can't even begin to explain how dumb that is! she went down just now to get "BASIC" straight blades for my cutter... nope.

But Home 4 less had them and padding glue! The lack of inventory and experience is maddening!! Really unprofessional. And that starts at the top! You give your employees little to work with and unprofessional advice while you hide in your office on a perpetual "lunch…

My wife and I had 3 rooms measured for 72hr Mohawk Flooring carpet installation on Monday December 7, 2015. The order was accepted on Tuesday the 8th which means installation should've been completed NLT Friday December 11, 2015. Our options were limited due to time constraints placed on us by Home Depot concerning carpet options. We were contacted and told even though we had ordered the 72hr carpet, installation wouldn't be done until Sunday December 13. We were told a block time of 1pm-3pm. I was there until 3:40pm and no-one showed.

At 4pm I returned home to my wife informing me the installers were there and needed some-one to unlock the house. My hallway light fixture was knocked off the ceiling and I had to point it out to the supervisor because the installer who knocked it down…

I have had nothing but poor service from this store since I placed my order for Mohawk Flooring installation. It took almost 1 1/5 hours to order the flooring. I explain at the time that I am not living in the home and live 1500 miles away but I am trying to get the floor replaced to place the house on the market. I was assured this would not be a problem and it could be worked out. After I have spent $1700 for flooring, delivery and installation I am then told I have to be present (spending yet another $1000 to travel to Crescent City, CA) for the delivery and thus delaying the delivery an additional seven weeks from Mohawk corporate.

If I had know this would be an issue I would have done the installation myself and just spent the money to get to California. Would have saved me about…