Home Depot Complaints Continued... (Page 3)

Purchased a Samsung washer/dryer set in May 2016. I have SIX (6) service calls on this TERRIBLE dryer!!!! Home Depot has been NO help and neither have the extended warranty people!!!!! I am planning on putting on Facebook about the HORRIBLE service and product this is and has been!!!! 12/21/17, 02/07/18, 9/4/18 service calls not counting the 3 prior service calls!!! This is UNACCEPTABLE for any appliance!!!

on or about June 8, 2016 Home Depot delivered purchased merchandise to my home. The truck knocked over my mailbox of which I was told by the onsite manager that hey would get it fixed and for me not to worry. After several days I contacted the local Home depot Store to file an official claim. I was told that they would look into it. again after several days I decided to research the matter.my attempt to contact the Claims adjuster with Sedgwick was unsuccessful and voice mail stated they were out of office until a later date and referred me to another number of which I was unable to reach but left voice message. I sent text msg to the person present when the damage was done and he stated that he has advised his boss at which time a requested he send me his photos of the damaged mailbox to corroborate with mine as I began to distrust the process. I received a text 7/6/2018 from Mr. Muller who advised me that my claim has been approved and a check should arrive in about 2-3 weeks. On 8/7 I began to inquire again and made contact with Keith Taylor - claims rep with Sedgwick, Taylor was very dry and unprofessional, he told me to contact Jennifer with XBO as they would be sending out a check for the claim. I immediately contacted Jenifer who advise me that they had not received a claim # for my case but she would look into it. Jennifer called me about 4 hours later an stated that she was to approve the claim in the amount of $366.00 I told her it was $366.25. she agreed. I asked her how long would this take of which she stated she was unsure. About 6:30 pm that evening I received a call from the owner of the delivery company who stated that they had sent check for $361.00 to the wrong address and that he did not have any contact info on me. this sounded very strange in that I had previously given my info to his employee and that he should have been the first person to call me to resolve the issue. I told his that I would be filing a formal complaint against Home Depot, and Sedwick. and with the BBB

I purchased a stove from home depot back in 9/2015, we paid for the extended warranty so if anything happens we would not have to pay to replace either exspensive parts or a whole new stove. Well on July 14, 2018 while using my oven there was a load pop and a flash of flames and my stove completely shut down. So i called that warranty company for Home Depot, and put in my claim. On July 16th we got a call from the service provider to come out and look at our stove on July 19th they came and informed by husband what was wrong and they would need to order parts, and he would be back the following week to repair it. So they placed the parts order on July 20th, on July 27th we still had not heard anything from the service provider, so I emailed them and asked for a status, At this time they informed me that they were still waiting on the parts to come, and they would try to expedite the order. On Saturday July 28th I called Home Depot Warranty department again and was told yes the part where shipped and received. So on Tuesday July 31st, I called the service provider yet again to see what was going on. They told me they received only one part out of the three they order and they did not have a time frame when the other parts would be in. He thought maybe next Monday or Tuesday and they could possibly get out to fix my stove by the end of next week, depending if the parts where in or not.
I then called the Home Depot Warranty department again, and got a young lady on the phone whom all she kept telling me is she could not find a tracking number for the parts that were missing and all she could tell me is the service provider did get the light bulb they ordered. She must have told me this 8-10 times, at which I asked speak to her supervisor. I was put on hold for about 10 minutes, before Abby got on the phone, and I had to go through my whole story again and when I asked her why no one could tell me when my stove would be fixed she said should understood my 'frustration', but she could not give me a definite time when my parts would be in or when I would have a working oven again. She said she tried calling the service provider and got voicemail and she left a message. When I requested for someone to call me back on Wednesday August 1st with a status she told me that she could say that would happen. At which time I told this whole situation was unacceptable. She was nice enough to tell me that usually the warranty process only take 3-5 business days for parts to come in. THAT HELPED A WHOLE LOT!!! NOT!!!!
After hanging up on her as she as no help I called the regular customer service dept for home depot and told them my complaint and got put through to another person in the resolution department whom then called the warranty department and suddenly they told me my parts would be in by Thursday August 2nd. Which then MIGHT get me an appointment to have my stove fixed sometime next week. Which at this time would be three weeks without and oven!!!!! I can say the warranty and home depot sucks at this point, no one should have to deal with this. They charge you enough for the extra warranty coverage and you have to jump through circus hoops to get anything fixed and then there is no guarantee. My husband and I planned on getting our new washer, dryer and dishwasher through home depot, but not anymore there is a Lowes right down the street. it sucks though as we got a gift card for our anniversary so now have to shop there.!!!!!!
So baking cake for my two sons birthdays will be out and my sisters 25th anniversary cake is probably an no go to!!!!
THANKS SO MUCH FOR NOTHING HOME DEPOT!!!!!

case no.11902645 I have had the runaround from many people from HomeDepo please feel free to call me. I cannot do this in less tha100 words. but, you are going to make me a Menards customer
Gary Brockman
314-277-0941

I purchased a framing nailer about 6 weeks ago. I paid cash and no longer have the sales slip. It stopped working and I tried to return it for a new one. I was told that they would not do that but if I paid a fee it would be repaired for me. I deal also with Lowe's and NEVER had this problem with defective goods when dealing with them. I have had other problems with your store in the past but will not go into it at this time. You may rest assured that I will no longer make ANY purchases from your business. The service and quality is just not there.

Frank Carvelli
603 Old Carrollton Rd
Roopville, Ga 30170

After the reported news of firing one of your African American employee in Albany ,I am boycotting your company stores until he is reinstated ,with an apology.To day,on my way to your store in Tucson Arizona,I went straight ti ACE hardware to buy plumbing supplies.I will continue to do so ,until I hear from you,and will communicate my decision on Face Book and with all my friends and family.Shameful ,decision on your part Racism is not acceptable.

Ordered a Washer & Dryer. delivered on Thurs. 7/14/18. Installed broke my water valve shut off valve. Left washer & dryer in my garage.
No one returns my calls. No one gives a dam that I cant do laundry. Claim adjuster never returns calls. How long do I have to be without
a washer because of your installer messing up? It's almost one week now. If I get no results I will get a plumber to fix my valve & dispute
the cost on my Home Depot Credit Card bill. This is the worse customer service I ever experienced with any company. I have been
doing business with home depot for years but after this experience I will be purchasing from your competitor.

Went to Home Depot yesterday and found out they are no longer giving discounts to Veterans unless you meet certain criteria. Retired, disabled or a "Dependent"
So a "Dependent" who has never served can get a veteran discount but not an actual veteran.
Countless Veterans have served in combat and were fortunate enough not to get wounded....but they are not eligible for a lousy 10% discount.

Home Depot has put "Capitalism" before "Patriotism" . This is not an American company. This is a company that touts the fact that they help veterans, but in truth,it is lip service and when it actually comes down to supporting the veteran they turn their heads.

Go to Lowe's, they still give ALL Veterans the respect they deserve.

my complain was filed with a chat person about one of your rude worker name Tandy at the Mansfield tx store. called at her for some help a few time. she finally turned around. she seemed to get frustrated and pointed to the item I needed which was far and I couldn't see where it was. Got upset and walked over to the item and pointed and walked off again. the item was at the top shelf. and I couldn't reach it. I had breast surgery and not able to lift my hands too high yet. she finally turned around and hand it to me. she is at least 5'9" I thanked her and she just walked away in a rude manner. she must've been having a bad day which is no excuse for rudeness. I'm 76 yrs old and have been your customer for at least 20 yrs.

I know this will probably go no where but, I have to let you know how I feel. On 7/14/18 I started looking for a dryer. I had just left two stores that had employees with bad attitudes and went into the Home Depot. I was treated great and was not ready to buy yet but, I did' I figure when ever I need an appliance I could come here. Then came the delivery, I will never buy another appliance from Home Depot because the delivery service was the pits. I do not want to deal with people like that ever again. Ken No. H2506-90911

Zero not 1 I just spent on 7-5-18 1400.00 on appliances and set a delivery date 7-12-18 my card was charged by Home Depot when the delivery did not take place, The store told me that they did not have control as the delivery was paid for by the manufacturer. The driver called and could not find my new home so he would not stop at the sales center to get directions. The Staff at the store said it was beyond hthere control as the delivery was a third party, But I bought the appliances from Home Depot.

I was not nice and said the next time they delivered would they send a smarter moron.

The thing is I did not buy the appliances from a third party Home Depot cannot get anything right.

The Home Depot on Jefferson in Culver City . Every day there are more and more dogs in the store , not service dogs just people with dogs 10 to 15 at a time it’s out of control , manager does nothing .
Piss on the floors not acceptable in any place! Shelves rarly stocked , no doors for weeks , I was told they were turned away because there were two deliveries at once! This place is a joke , I spend an average of 60to70 thousand s year in there! Now looking for an alternative store shocking! Staff very nice manager doesn’t know what he’s doing!!

Military ID was "not on the list" - WTF? Have been using it for years at other Home Depots with no problem. 7 Corners wouldn't recognize it because I was honorably discharged in 1973. Cashiers had no idea how to recognize a valid military ID. Customer service was no help - kep pointing to a chart saying "Your ID is not here"

Is this another tactic to chase vets away? It's working . . .

Order shelving; 16" shelf track bracket 32 each, 60" shelf track standard 8 each, 80" shelf track hang track 4 each, and 12'x16" super slide linen shelving 8 each. Order all of these items on 6/28/2018. Though bought a few more items and took a few items home but had the shelving scheduled to be delivered on the 3rd of July.

But after checking the height of our garage went back to Home Depot and had the 60" shelf track standard exchanged for the 84" shelf track standard.

the only reason I had the rest of it delivered because of the length of the shelving units 12' long. And the delay was they were short on the shelving brackets.

So it was suppose to be delivered yesterday between 7:00 and 9:30 am on the 3rd of July. Now its the 4th and a holiday and called and they are now loading the truck. It would be nice to get a call to why its being delayed or a text.

I am not the only one who spends a lot of money at Home Depot and Lowes on home improvements and gardening things. And will be shopping at other hardware stores in the local community and definitely voicing my complaints to everyone I know.,

Employees not answering phone for hours!!

ORDER NO# W929016940

On todays date at approx. 10am this morning (PHYSICALLY) went into the Sunrise florida (H.D) Home depot.... asked if there were cinderblocks in stock for a project needed for today and can we pay for the same day delivery as listed on line.... sales person assured me he could take care of me.... we proceeded with ordering 200 blocks....he checked the delivery and explained it could NOT be done today but can garentee we will have them on the 16th ....which is tomorrow ...I was okay with that since we have until fathers day to get this project completed.....
Now as of 815 pm this evening I just got a call from another store here in Weston florida.( NOT THE STORE I WENT INTO AND PLACED ORDER IN...) they- (Weston store) now tell me, sorry we don't have your product in stock and need to cancel order... I explained I paid and ordered from sunrise store why am I speaking with Weston store....advised to call back store ordered from find out whats going on.... just got off phone with Sunrise store mgr.... who claims they have stock available but I need to repurchase again, YET the money my card was already charged the acct had 500 to start with after purchase of blocks at 312.20 do not have enough in acct to repurchase again when we purchased from this store in the first place.... and now I have to wait 24-48 hours for funds to be replaced before I can even repurchase.... so now I have two helpers showing up to work in the morning and will have to be sent home because we don't have the materials to complete the job.... needless to say how furious I am right now... I've been told there is nothing anyone can do...nor can we be compensated for the waste of manpower and time and now the delays in the return of funds..... needless to say my client is disappointed, and recommended we just should have gone to lowes even though they are a few miles further away from us then home depot.... but I have to be honest I'm beginning to question it myself since this is the second time I have had issues with home depot delivering product for our jobs...PLEASE ASSIST

C.C. personal files

Regards
Darry Jay Tunick
12850 west state rd 84
box 13-17
Davie Florida 33325
(954-907-5550)

I went to the Home Depot today at Chimney Rock and W. Bellfort in Houston, TX. I wanted to buy a new front door. I asked for someone to be sent to that department twice and they paged the person both times but he never showed up. I waited 45 minutes. Other customers were waiting also but they got impatient and left before I did.. I guess I will go to Lowe's tomorrow and see if I can get waited on. Thank you.

I shop at home depot and in the last couple weeks have purchased $2000 or more .Today at home depot I was purchasing 2x6 16ft pressure treated lumber ,when I checked out I ask cashier why the price online is 15.99 and store is 17.57 she said she doesn't know and I ask who could I ask and she said nobody .I purchased my wood and ask if she could open overhead door so I could get it out and she said no go out side door and stood there laughing at me ,which is very hard because they have roof sheathing stacked there with limited space to get threw and carts especially with 16 ft lumber .As I struggle to get threw a cart hit my foot .I a truly thinking of doing my shopping at Lowes because this Home depot gets worse everytime prices on signs are wrong it costing more then sign says and to try to get help with something you wait forever .This cashier is very rude and to stand there and laugh at me .

thank you
Juergen Kopp
405-361-5489

6800 W RENO AVE OKLAHOMA CITY OK 73127
3908 00002 05021 06/01/18
CASHIER NAOMI

6800W RENO AVE OKLAHOMA CITY OK 73127 4057893895
3908 00002 05021 06/01/2018
CASHIER NAOMI

I went to home depot to purchase out door rocks and step stones to fix my moms yard..long story short.I had to load up 10 bags of rocks (Weighs 65 pounds each)and liad 15 stepping stones by my self .Noone came to help .May i remind you ,these rocks are so heavy it took all my strenth to put each bag in my car.It took 2 hours for me to load .it was 90 degrees outside and i camre close to calling a ambulance .i had to go back in to get my propane tank and rest of my rocks cause i couldnt push all the bags at once .i told girl at checkout how i was feeling and what had happened to me .i asked for help again .Noone came so i had to do the loading my self again.My back is now throbbing and my leggs are shaking .A emoyee from depot walked right past my car seeing my struggle and said nothing.I couldnt believe this.i videoed this the next time i went in too .i ended up loosing some bags of rock cause i dropped them as well as my step stones.Rocks are all over my car too cause the bags rip .i had to get my kids at busstop so i had to get my stuff with no help from home depot cause i wadnt gonna leave it.i almost had a seizer and heat stroke tjis day and my lower back and legs are still in pain .i hurt my self today and its a shame .this could of been prevented if they would have helped me .im a older woman,. Lifting 60 pound rocks should not have happened .i asked for help a few times but noone came ..a customer lady seen me doing this and she was upset cause depot didnt come help me out .I spent over $300 bucks this day alone , I lost a few bagsof rocks and stones as well as a hurt back and rocks all over my car seats and floor .what a mess..i never will go to Home depot again .I hope i didnt mess my back up so bad that i will be in pain forever .0

Went on April 19 2018 to store #8144 in Victorville California to rent a small demolition chipping hammer. Me and my son walked in the associate there was sitting on her stool and I asked I'm looking for a chipping hammer to rent. She said around the corner you'll find them. I seen a lot of boxes with tools on the shelf was loaded with many different kinds of tools and I asked if she could show me which one is it. Her demeanor was such that she became Discourtous and Rude because she had to get up from her Lazy Ass to assist us! I asked for the store manager and he said he would speak to her about this, when approached by the manager she put on her Disneyland face and her whole demeanor changed, so I told the manager she's trying to be polite because he was present. Nevertheless this was a disappointment for me and embarrassing since another customer was present also.

This is a continuation about the debris filled log splitter that was sent to my house. Here are the photos

On 10/9/2017 I called Home Depot to request a replacement Simonton window under the warranty provided with my initial purchase. The call was promptly handled and a job order (5703356) was assigned. After placing at least a dozen calls, and receiving constant assurances from the customer service center that the window would be replaced, no follow-up occurred. Not a single customer service representative returned my calls or provided any action. Although the spelling of the names may be wrong, these representatives and managers included Libby Beard, October Warden, Greggory Williams, Scott Nimer, Brad Schwiger and Gary Schlowski.
Through the efforts of Ms. M. Simpson, a new employee with Home Depot, I was finally able to obtain a replacement window on March 3/31/2018. This was an unacceptable 173 days after my initial request.
As a previously loyal Home Depot customer I am frustrated and offended by this lack of customer service. As a stockholder I am concerned. My suggestion is to stop selling products with long-term warranties, shutdown the customer service group responsible for these products, and find another job for Ms. M. Simpson, the only person who could operate within an obviously broken system.

Worst delivery event for me my delivery would be between 10 a.m.and 2p.m. 4 p.m.still no delivery no One calll.I call the Store some lame excuse..NEVER WILL PỦCHASE APPLIANCES FROM THEM AGAIN..

I'm writing this because of no response from my store rating of 1 overall. This is not the first time with a problem at return counter. store 755 schillinger road mobile ,al .I ordered a gas grill on line 199.00 ,it asked if wanted put together for free, who would not .Online sent me a comp # an stated will contact the when order is ready. That was Saturday ,sunday I received e-mail ready for pick up .I go to the store Gayle tell's me the person who puts it together wont be in till Tuesday .Told me to come back then , I live 40 minutes away one way , She didn't look outside to see if one was there ,just said id have to come back .I I received a refund 20 minutes there, I went to lowes bought one for 159.00 . Gale is not the person who needs to be behind the counter when ,you don't try to trouble shoot . poor service , I work at a shipyard with 7,000 works I will tell anyone who mentions home depot , about my dealings an there lack of caring. Guess I wont be entered for the 5,000 give away !!!!!!!!

I have purchased appliances before so I bought a HE stove for over 1000 dollars and was expecting a delivery today from 4 -8 time frame which was assigned to.me. I followed the instructions and removed the stove to make way for the new stove. I waiting for delivery and got a call at 5:30PM and was told that one delivery person got injured (truth who knows) What no replacement? I was told that the soonest delivery would be Tuesday. I work so it would have to after 4:30 PM.
So here I am with no stove for the next four days with no accommodation to get me the stove I paid for and entered into contract with you Home Depot. It was not my fault that my delivery is being delayed. When I contacted your customer service I was told that there was nothing that they could do. I asked why due to no fault of my own could I not be scheduled the next day to compensate the cancellation of my delivery today. I was told courtly there was nothing could be done.
Hey Home Depot I am the consumer who entered in good faith to purchase and receive my goods. Now I have no stove after following your guidelines for the next four days. I am upset and extremely disappointed.
If I could I would look for another stove not in a big box store but in a local dealer or if I had a truck I would see if a Home Depot store had my model in stock but at 67 yrs old I do not have the energy to pursue such. So I wait having to cancel the dinner I had planned on my new stove on Saturday for my sister and her husband's anniversary.
Very disappointed in Chicopee MA
Mike K 413#592-1054

on Nov. 30 I purchased 2 sets of Samsung washers and dryers as Christmas presents for my son and my daughter. The washers were out of stock so the dryers were to be delivered 12/22. My son's was delivered but they told my daughter the truck broke down. It was delivered the next day. The washers were to be delivered 1/5 between 1&5 p.m. My daughter took the day off work. Received no washer and no phone call. I called at 6:30 and was told their truck broke down AGAIN. Delivery was reset for 1/12. My son was also to get a different unit the same day as his was damaged. I personally went into our local Home Depot to make sure everything was set. They rescheduled my sons without calling, therefore he would have taken the day off for no reason. The morning of the 12th I received a call from GE delivery that their truck broke down for the THIRD time. I later found out this was a lie, they didn't assign the unit a truck number. Delivery was reset for 1/17. When they arrived they said the pan that goes underneath the washer was too small. They left it sitting in her hallway. When they took the old washer out they were too lazy to take the door off the laundry room and ending up damaging her dryer door. As it turns out the pan was not too small so my son-in-law had to install the washer himself. They never measured the pan just looked at it. I have been trying to resolve this issue for almost a month and still have not gotten an answer. Why is taking a month to get a new dryer door that they damaged? I have gone into home depot several times and talked to several people including the manager. This has been a total nightmare for both myself and my daughter. The people at GE delivery are incompetent and rude. They give the impression they could care less. I will certainly think twice before I spend any more money at Home Depot.

i am having a problem with your service and manager in the repair center on air line hwy. and coursey blvd in Baton Rouge La. i brought in a pressure washer in ocbober of 2017 for repair, Before i could give details of the problem, Your staff begin going on and on of what was not covered and what it would cost if repaired, I was then told i would need to pay a $20.00 fee for inspection of the unit, I haven't even had a chance to explain what the problem was yet, In late january of 2018 after haven't hearing from you i decided to check on the unit, I was then told the unit was not under warranty and i owed you over $80.00 for replacing a carburetor gasket alone with the $20.00 already paid a total of over $100.00 to replace a single carburetor gasket, Bottom line to all of this my pressure washer warranty does not expire until january 2019 i've shown them my original paper work, warranty papers, drove over 100 mines twice only to be denied and treated as a fool in front of other coustmer in the store, I am going to file as many complaints as needed to resolve this issue your service department never has the right to treat coustmers as they see fit and even after explaining to them i called to service plan provider and given them the date the unit expires.

Cashier 1221 0000 17569 I don't know what all these number mean, I was in the store on 1806 east gun hill RD Bronx NY 10469 cashier name Angelia, I ask her to make sure the top on the bottle was on tight, she was turning the top the wrong way, I said that is the wrong way, she said it's ok, and put a bag on top, and just kept on eating, I said, it will spill, out on the floor of my car, I said what are you doing, you are doing this wrong, she didn't even look at me and gave me the receipt, and kept on eating, no people training at all,

I purchased a Maytag washer at Home Depot #6980 on November 24, 2017. I was told it would be delivered on Tuesday November 28, 2017.On November 27 I received a call saying my delivery would arrive on November 28 between 11:00-3:00. At approximately 4:30 my son called to see what was the problem. He was told be on site within 20 minutes. No delivery. I called the store the next day and talked to John Rogers who rescheduled my washer for Friday December 1. No delivery. I received a call saying my delivery would be on Saturday December 2, between 9:00 and 1:00. No delivery, no explanation. I went to the store on Monday December 4 and talked to John Rogers. he had my washer rescheduled for Tuesday December 12. On December 11, I received a call saying my delivery would be here between 10:30 and 2:30 on December 12. On December 12I received a call at 12:45 saying my delivery would be here in 20-30 minutes. At approximately 1:15 a truck pulled into my driveway then left. I called the number on my caller I.D. and asked what was wrong. The man told me that call should have never been made that there was a problem at the warehouse and he would get back to me. It is now Thursday December 14 I have heard nothing and I am extremely disappointed with the treatment I have received from Home Depot. My name is Willie jean mason. My phone # is 706-867-9481. My cell # is 706-701-0585. I would appreciate help from someone.

My construction company was contracted by a Home Depot service provider, (and badged accordingly). The contractor, Cento Solutions, chose to garnish my pay for work that was completed 6 months ago. I will be moving forward with putting a lien on two properties contracted by Home Depot.

Bought maytag washer from home deport under warranty.....they replace with RECONDITIONED parts now it broke again but my warranty is expired now. I bought brand new washer why theY install RECONDITIONED parts. i think it should be replace with OEM PARTS.

Waterbury CT store # 6212.

On November 18th at 5pm est. One of your female (Caucasian employee's) racially profiled me! At the self check-out. While trying to purchase faux tin panels for my ceiling (price a little over $20.00 per sheet) your employee proceeded to ask me if I could afford to pay for the sheets and if I know how much they cost! Stating that they where expensive. When I stated to her that I did not think that they were expensive she proceeded to look up the price and again ask me if I wanted to purchase something so expensive. Completely embarrassed and angry I told her that I would not be purchasing and to remove herself from my space! Leaving out I spoke to one of the other employees informing them of the incident. The following day (11-19) after I was able to calm down I went back to speak with a manager Janisia ( I may have spelled that incorrectly) to report the incident. I have been a loyal customer to Home Depot but never have I been so disrespected and embarrassed in a store! As an African American women with two master's degrees and currently working on a PH.D, I am more than capable of purchasing some $20.00 panels. If this is the type of treat your company allows I will take my business to Lowes, Walmart or another company! Racial profiling is never acceptable and it was extremely hurtful!

To whom it may concern;
I am writing this to you as a formal complaint in regards to purchasing items at your Lockport, NY location. A few negative experiences can really outnumber any good especially when encountering insulting, humiliating, and what's clearly discriminatory assumptions from few but too many employees at this location. Our family; my husband and son often visit this store pretty much on a daily basis. My husband is no stranger to this store, as our family has been doing business with Home Depot for over 20 years. On two seperate occasions, in less than one year, he has came home very distraught, unhappy, because of the shock it's very interrupting to his routine, and our world. Both situations, What should have been an easy checkout- was without a doubt, most definitely a form of discrimination and poor customer service , with our 10 year old son present both times. No explanation was needed, our son clearly realized with discomfort, same as my husband did - the truth to the indirect accusations. I myself have never encountered anything being a white female, nor would I ever expect that my husband would be either based on who he is; well mannered, outgoing, respected by many, most importantly a genuinely hard worker who takes on many jobs on top of his regular 9-5, multiple rental properties, multiple projects, people love that hes honest and upfront, he can fix pretty much anything, most amazing father-always teaching our son to be the same person he is with already being an outstanding student with we'll rounded skills. Overall, we are genuine positive people. Alot of frustrating things are swept under the carpet, as we donnot have time or need the extra headache to put energy into complaining about things that probably won't be heard.
However todays encounter is the last straw! My husband was fixing an electrical panel box, he brought the old CH breaker piece to compare what he needed to replace, as he has done on several trips to the store with other purchases. He showed the piece to the worker who helped him look for that part, as he then realized they didn't carry it, he ended up finding a part somewhat similar that would work. While he was checking out, he put the non identical, dirty, old piece back in his pocket. His few items rang up to be what he realized was overcharged for 2 parts, when he only had one. My husband asked what he was being charged extra for, the cashier looked at him ignorantly, raised his eyebrows and stated, "ughhh, u do have 2 breakers" .. My husband instantly aware of the accusation, pulled the old used piece out of his pocket and said, "I actually only have one on the belt with a barcode, this is one I brought into the store, clearly used up and not even the same piece" The cashier refunded him, stayed quiet, continued to appear like he had a reason for his attitude, did not apologize for the " misunderstanding", not even considering that our 10 year old son is staring and well aware of the accusation. My husband kept his composure and didn't even ask him why he had the nerve to assume he would put something in his pocket right in front of his face, and didn't ask him why he would automatically charge double the price. If my husband didn't notice, he would've just been charged and that cashier feels he can charge whatever he wants without asking to scan an item, based of of poor assumption.
Honestly, Lowe's has seemed too far especially when we travel to home depot sometimes upto 3 x a day when tackling home improvements, however Lowes may actually be worth the trip.. between the time, money spent on expensive items that need to be replaced due to poor quality, and the uncomfortable situations that feel 100 percent discriminatory. Home Depot being 5 miles closer has been the choice only because of convenience to us, yet very disappointing.
Last situation worth complaining about, my husband purchased a new leaf blower. While my husband was checking out, the cashiers store phone rang, he answered the call, as he proceeded to carry on a one sided conversation, my husband can hear only his replies, "oh no..they're not.. they are buying it". The cashier hung up and carried on with the transaction. My husband asked, "was that call regarding this purchase?", the cashier said, "yes". My husband bluntly asked, "does your manager think I was trying to steal this? The cashier paused, apparently on the spot- replied, "well he didn't exactly say that". Another situation my husband had to keep his composure with, just learn to deal with being indirectly accused and humiliated, again in front of our son who is well aware of the situation without explanation.
These experiences are not only hurtful, mortifying and very offensive, but they have taken place with our son witnessing how ugly and sad this world is. Regardless of white or black, or just plain poor judgement of others.We understand that there are situations that happen that are not to be trusted, but my family did nothing to deserve the disrespect.
At the end of the day; Cashiers!!!...DO NOT charge anyone for something that was wasn't placed on the belt, donnot charge items without a barcode, Donnot charge for items the customer is unaware of, make sure you are charging for a part you actually sell in your store, next time ask, "hey can I scan that?" That would've been a better approach. Managers!!!..Donnot call your employees and put them on the spot because you were too coward to approach the customer, don't make it so obvious. We are educated people, actually the employees at this store can use some education, mabey a 101 on customer service, customer approach, and discrimination. Employees!!! Treat everyone the same. If you feel that u treat everyone this way, then that would be your policy and everyone would know that the way you run a business. If not, I hope u don't come across someone that isn't capable of holding their composure. This is a very serious matter. Corporate!!!! You may have to hire someone at the door to check every receipt and matching item like Sam's club, that way it's not offensive when everyone else has to prove themselves the same way.

I PURCHAED A GAS RANGE FOR HOME DEPOT ON 9/21/17. IT WAS DELIVERED TO MY HOME ON 9/27/17. THE GUYS WERE UNABLE TO HOOK IT UP BECAUSE I HAVE PROPANE GAS, SO I HADTO CALL MY GAS COMPANY. THEY CAME OUT A WEEK LATER TO HOOK IT UP FOR ME AFTER HAVINGTO BUY THE KIT TO CONVERT TO PROPANE GAS. THEY NOTICED THAT THE GAS RONGE HAD DAMAGES ON IT. I CALLEDHOME DEPOT TO LET THEM KNOW ABOUT THE DAMGES THAT WERE ON THE RANGE, BUT I WAS TOLD IT WAS NOTHING THEY COULD DO ABOUT. THEY DIRECTED MY CALL TO THE MANUFACTURED COMPANY TO RESOLVE THE PROBLEM .HOME DEPOT KEEP TELLING ME THAT IT WAS NOTHING THEY COULD DO EVERYTIME I WOULD TALK TO SOMEONE. I FELT THAT IF I AM SPENDING MY MONEY WITH A COMPANY THEY SHOULD BE ABLE TO DO SOMETHING. I HAVE NOT BEEN ABLE TO COOK FOR ABOUT 2 MONTHS. I NEED SOMEONE FROM COPORATE OFFCE TO CONTACT ME ABOUT REPLACING MY NEW RANGE. THE COMPANY SHOULD NOT BE DELIVERING DAMAGE PRODUCT TO CUSTOMER THAT IS PAYING.

Purchased LG dryer three yes ago. Also purchased 5 year protect policy. Problem occurred with dryer and had HD schedule repair service. Person didn't come nor did they call. Had to wait a week for repair to not show or call.. Called and spoke with store mgr that night. Seemed to want to address our issue. Said he would give to day mgr and have him call. Waited until noon with no call. Went to HD next day and contracted mgr. I told him why i was there. Said he gave complaint to an appliance person. Appliance person had not addressed the issue, said he had been busy. Appliance person asked who didn't show . Told him Quality App. He said they have reputation for that (then why use them?).

He called HP protection and they scheduled an appointment for the following Tuesday (another week). On Scheduled Tues Swift App arrived and said the dryer needed a control board. Said he would order and it would be 3-5 days before part arrived. On eighth day I attempted contact with Swift. No answer so I left message. Called total of three times with no answer and no return call. On Friday Sept 21 I went back to HD and spoke with night mgr, Allen. Told him my story. Said he would take care of it and have day mgr handle. I remarked I hope better than first one. He said day mgr would do it as he, Allen , was his boss. He said he would have mgr call me before noon.

No call fro HD the following day. That evening I Went back to HD and spoke with Allen again. Told Allen no one had called. He said that he would turn it over to someone in appliance. Through all of this (almost one month) Home Depot personnel say they will help but don't follow through, don't call and really don't seen to give a damn about the problem. A lot of money was spent to get the protection plan. It appears I have spent money for a nonexistent policy. I'm so angry about this that I could scream. But that wouldn't get things done. Your people actually don't seem to give a s--t! If anyone contacts me about this I will be extremely surprised. Seems the only choice I have is to go to local TV and see what they can do.

I am a single mom and I ordered a refrigerator through online from home depot store account #W900167455. I used all my money so I could keep food for my daughter. I made ordered on October 12, 2017. And set up delivery for October 14, 2017. They charged my credit card same day. They called me on Friday October 13, 2017, that delivery will be made on October 14, 2017 between 4:30 to 8:00 pm. I was home waiting for delivery. But no delivery, no refrigerator and no money. Home depot is the worst store. Because of them I have no money and no food to store for my daughter. If you will not solve this as soon as possible I will complain every hour, and every where. And they called me at 8:45 pm and said they will delivery a REFRIGERATOR ON TUESDAY NOW!!!!!!!!! IT'S REFRIGERATOR .

Eva Gidova.

October 9, 2017
Darelene & Ken Carpenter

On June 30, 2017, with the assistance of Home Depot Sales Representative, Brady Beach, we ordered new black aluminum fencing and a matching arched gate from Finyl Vinyl. It was supposed to take five weeks to complete the job. We are now beginning the FIFTEENTH week and the job is still not completed.
We expected our fencing installation to be completed within the first two weeks of August. We called Finyl Vinyl and Brady Beach multiple times in mid-August to get a status since we’d had no word on the status from either souce. Mr. Beach never answered our calls. Finyl Vinyl finally responded and informed us then, that although the fencing had a 5-week lead-time, the gate had an 8-week lead-time, an important fact not provided at the time we signed the contract with Mr. Beach. Surely your sales rep should have mentioned this manufacturing lead-time disconnect to us—that was important information.
Finally, on 8/21, we were notified by Finyl Vinyl that our installation could be scheduled for 8/29. As we were leaving on vacation 8/24, we made arrangements with our neighbor to oversee the installation while we were gone. We specifically requested that Finyl Vinyl confirm the install date with our neighbor so he could be present. They agreed to do this. They waited until the last minute to call him (day before) and he was not available on that date so they moved the installation date out 15 days (to 9/13) due to their “busy schedule.” We were not due to return from our trip until 9/15. The installation should have been completed by that time.
On 9/13, the installation crew was a No-Show and no one coordinated this information with our neighbor. When he called Finyl Vinyl to find out what was going on, he was told the crew was “busy” and would be there instead on 9/14 between 12noon-3pm. Our neighbor rearranged his schedule so he could be there but once again, they were a No-Show. Finyl Vinyl did not communicate this information to him. When our neighbor called Finyl Vinyl on 9/14 at 3:30pm to see what was going on, he was told the installation was being moved out yet another day, but the crew would be dropping off the supplies at our home at end of day. Our neighbor specifically asked that he be contacted when they did that (he lives across the street) but they dropped everything and left without contacting him. He only saw the materials later when he walked outside.
Finally, on 9/15, the crew arrived at 7am to install the fencing. Again, they ignored our instructions to check in with our neighbor when they arrived. The installation was completed but they installed the wrong gate design. We’d ordered an arched gate and they brought a straight-across design. They asked if we would accept it anyway. We said NO. I want the gate I ordered, not the one they made by mistake. Now, I have to wait for another 8 weeks before I get my gate installed. I called Finyl Vinyl on 9/27 to ask about whether there had been a “rush” put on the replacement gate manufacture since it was their mistake and I shouldn’t be inconvenienced for at least another 8 weeks because they made a mistake. The woman I talked to seemed surprised that I’d ask about something like that and she had no idea what was happening nor did she seem inclined to follow through on my request. After a few more comments from me, I heard some “tapping” (keystrokes) and she finally agreed to send the manufacturer an email. It’s no surprise to me that I’ve heard NOTHING since then.
This has been the worst Customer Service experience we’ve had, beginning with your Home Depot Sales Representative. It was as if once we signed the contract, he was done. I do not believe that is representative of Home Depot’s customer relations. The finished fencing product is very nice but our experience has been nothing short of POOR. If Finyl Vinyl sticks to the normal lead-time (and I have no illusions that Finyl Vinyl has done, or plans to do anything to prioritize the gate manufacture) and if we don’t get pushed aside by any “big jobs” somewhere, we may see our fencing installation completed in 19 WEEKS. It was bad enough to deal with the original delay-upon-delay situation but now the gate too? We have a spa in our back yard and are supposed to have a self-locking gate. It was bad enough to have to wait for the originally-stated 5-week manufacture period. When I mentioned my concern with the gate situation, the woman at Finyl Vinyl told me just to put netting across the opening. I’m sure that would be an effective deterrent…Never.
I believe we should be compensated in some way for our inconvenience and our general level of continuing frustration with this whole situation. We went to Home Depot for our fencing because we had such good customer service in the past when we had laminate flooring installed. This situation with Finyl Vinyl has been a nightmare.

I set up an appointment for a kitchen refacing a floor to be put in as well as a stone countertop I was contacted by the individual who was supposed to come out at around 8:05 this evening and he began to you know ask me the questions of how many kitchen cabinet doors do I have how big is my kitchen and I asked him I said well isn't that what the point of scheduling the in-home visit is for and he went on to say to me well yeah but I just you know I know you're in the Detroit area and I just you know this is very expensive and I said I said okay what does that mean you know I know a lot of people that call from the Detroit area once again seems to think that you know they're only going to be spending around $1,000 but I wanted to ask that man I said we'll do you call all your customers and say this to them you know sometimes people are really happy you know what I think this was a very discriminatory call you know I'm not sure if I want to use racial but it was very discriminatory and I was totally unhappy with it and I'm just really irritated right now but it was I was very uncomfortable with it and I definitely intend on canceling my appointment I had schedule with him and my name is Dwayne Williams my phone number is area code 313-926-2851 thank you

We ordered windows and a sliding glass door from the Warrenton,OR HomeDepot in May 2017, The order couldn't be initiated until Miles @ 503-267-7716 verified I was a real person, he drove to my house, between Longview & Cathlamet, WA, to meet me. He took my order, around the end of June. Later when we inquired as to how the order was going, Miles told me the cc# number wouldn't work. I finally convinced him That was B.S. so June 29th, Miles punched in the correct cc#, we were in motion again until the order arrived at Warrenton. This order for windows and a glass door went downhill from then. HomeDepot staff lost our windos and sliding glass door. The order was supposed to have been cancelled August 28th by Miles when I contacted him. I called him the 29th and he said, "the order had been cancelled, It's out of my hands". Yesterday, we get a call from Shauna 877-903-3768 ext 3768 63635, she was calling to schedule the install. She seemed surprised that we no longer own that property and that order was supposed to have been cancelled in August. At this point, we will never, never, visit another HomeDepot store, if this complaint is not heard and acted upon.
Contributors
Shauna 877-903-3768 3768 63635
Miles 503-267-7716
Michael Forte 503-298-1177

We just purchased a refrigerator and stove last week from Home Depot- I decided I would also like the matching microwave oven- when I went to order it I was told I had to pay $59.99 to have it delved to my home- I work in Batavia NY where I wanted to pick it up( which you have a store)- no way was I going to pay that additional fee- so I talked to the asst manager she would work around the delve fee by giving me a discount of the price of delve- where I am having the issue with- is that I also had a coupon for 10% off the microwave which helped make the decision to buy the microwave- she told me I would not be able to use it and she considered it double dipping- which in my opinion it was not-
I was not going to pay delve fee no matter what- and I was going to get the 10% off the appliance- so due her not working this out-
I am now buying the same microwave with no delve fee and 10% off at Lowes( which was the same price as Home Depot)
so you not only lost this sale but also any I might have made in the future due to this situation al for another $34
if you look at out past buying we have spent a lot of money redoing and restocking our house

Kimberly and William Eley

i order a stove 2 weeks ago and they were suppose to delivery it but they kept playing around saying they will deliver it in less than 30 minures but nobody shows up. I guess this is how home depot treats there customers after they accepted our money. They need to fired or get rip of the people who handles the stove deliverys in the quincy ma area. They wasted 2 of my Saturdays waiting for it to be deliver and i'm wondering if i have to sue to get compensated for my time and distress. 2 week of takeout is no fun.

Just need a follow up ...FYI been shopping at the Hammond store the last 3 days around 4 pm today Sun. the 3rd...only one register with and attendant ...l like to use your self check registers very convenient ...but 2 down the last 2 days today long lines and 3 registers down plenty of help but no managers around...why who maintains the registers.. ...Thanks Jose...Hammond,indiana>>>>

I was at Home Depot in Merritt island Fl today looking at counter depth frig, spoke to appliance , I asked her to call Palm Bay store as I was there yesterday, she called told me if was gone, I called after to find out it was still there, so Deborah was to hold it for me. My husband and I got there, frig was there, 878 Samsung, I ask for military discount to complete with lowes, it was turned down, when I ask for delivery and was told that it will cost 79.09 and everything in the store claims free shipping with AnY order of 396 or more. I went to CS as there wasn't a Mgr in the store, spoke to CS Mgr she gave me a number to call, I called CS spoke to gayla she was to give me a call back on situation waited 4 hours no call . I will shop at lowes and do will the combat vet ma in Florida abs annex if this is the way you trust us,
Debra Mull

Your complaint line isn't very user friendly. Please see below.
08/28/17

I ordered over $9000.00 worth of flooring not quite a year ago from Home Depot I was told I have a lifetime warranty on the flooring. I called Home Deport to report a transom had come up between the kitchen and the foyer and I had a small spot in front of the dishwasher. A fellow came to check it out. I was told my dishwasher was leaking. So the next Saturday I went to Home Depot to purchase a new dishwasher and decided to buy a new stove, also. (almost $2000.00). It was delivered on Thursday, August 3rd. They installed the stove but couldn’t get the dishwasher to fit. I had paid to have the old dishwasher removed but they were going to leave it, I said oh no, had to have the neighbor come over and cut the legs off the old one so they could take it out. I asked why there was water under the sink, and was told because it leaked a little when they undid the old dishwasher. Then the water started running out under the flooring, Keith and I sopped water all evening, and then used a fan to dry the floor. When I awoke the next day my floor was ruined from the dishwasher to the kitchen door. Warped, uneven, plus the inside of the cupboards were warped, a real mess I went back to Home Depot to report the problem on Aug. 4th, Spoke to manager Bill. He just kept saying that the contractor didn’t work for Home Depot and he couldn’t do anything about it. I finally left, telling him “I can’t talk to you anymore”. He had no sympathy, no I’m sorry, nothing but the contractors didn’t work for Home Depot. Needless to say I wasn’t a happy customer.
I text Sierra (the GOD send of the Home Depot on Pleasantburg Drive, Greenville, SC) She had worked until 6am that morning but still called me at 11:30 am. She had Tim Foley (VP over flooring) call me. I explained what had happened. He asked me to come to the store that evening, he would be gone but LeAnn would help me, Keith and I went to the store around 5:30 pm, met LeAnn. She called Mike in plumbing; he took Keith over to the plumbing department, got a part and brought it back. She said here you go; this is what you need to fixed the problem. I said are you kidding me. (Keith and I are both in our 70’s and they expected us to repair the part ourselves) Mike said yes it’s easy. You just cut the pipe and put in the new one or call a plumber (on a weekend) or LeAnn suggested calling our home owners insurance. She did say that a claim had been filed. Tim had already told me that he had filed the claim. She was no more help than Bill the manager, just had a sweeter voice. We left, not happy at all.
A friend came to help repair the valve. So we went back to Home Depot Friday evening, to get the tools that we needed. We were given a hack saw, and told to cut the pipe and put on the new valve, WRONG. The hacksaw made the pipe out of round, and jagged so the valve wouldn’t work. The next morning, another trip to Home Depot, (told by 2 different employees that they thought the company was taking care of this for us, I said I thought that too) given more parts, and told to use a blow torch, de-sodder the pipe and put on the valve. After 20 minutes of using the blow torch, we used Google, It should have only taken 5 seconds to de-sodder, Back to Home Depot again, got a pipe cutter and 2 valves. Problem solved.
I purchased a new dishwasher that day and it was delivered the following Thursday. Still doesn’t fit, Called Tim and told him the other dishwasher didn’t fit either. He has made 5 appointments to come to the house (we live less than 5 miles from the store) to help but never showed for any and never called, The last appointment was set for 4:00 pm Thursday, Aug 17th. I was leaving on a vacation, told him I was to board the plane at 5:55 but he could call me until I had to board the plane. I didn’t hear anything so I called him back. He would be there at 6:00 pm. When I departed the plane, I had a voice message that Mickey would be there at 6:40. Not good because Keith had to leave at 6:30. I have heard nothing back from Tim.
Shirley called on Thursday, Aug. 24 to ask about getting the transom fixed, I explained to her what had been going one. She apologized, said she hadn’t been told any of this. She was leaving on vacation but would be back on Monday. She said if I hadn’t heard anything by then to call her back. She did give me the claim number and a phone number. I called to find out the claim hasn’t been assigned to anyone. I call Shirley back to give her an updated status. She will try to expedite the process
I have done everything that Home Depot asked of me. And still here we are, with molding warped cupboards, warped Pergo flooring, and no transom, plus I now have bugs because of the mold and water damage. I have a new dishwasher sitting in the kitchen (not installed) and I can’t seem to be able to get any help. What started out as a small problem has turned into a major issue?
VP Tim, Manager Bill and LeAnn need to take lessons on customer service from either Sierra, Shirley. or Jim in appliances. At least they have listened and tried to help. I feel like 3 weeks is more than enough time to get helped.

Niki DeYoung
100 Bonnie Woods Drive
Greenville, SC 29605
864/386-9069

I bought a 22'' lawn mower the first week August 2016 (refurbished). The first week of September the self propel stopped working. I took it to the Cross Keys store to have it fixed only to have it held and "worked on" and told that the manufactures warrantee would not apply. well after picking it up and paying for supposed work, I used it once and it would not work any more.

I also took my 30'' in to have the self-propel fixed on it. I was asked about the tune up which I said do it as well and put new blades on it. I know the tune up is changing the oil, filter, and spark plug it was kept for a week and when I picked it up and used it the self-propel did not work. I took it back and was told that it was the belt and the wire. I paid and got it and it still does not work.

I noticed that the blades were not changed the first time and I was charged for it. But when I mentioned it was told that maybe I was cutting wet grass. Tough when I picked it up the second time the blades were new. I am trying to get a business in lawn-care going and can't do much with badly maintained equipment and having to put customers on hold. it's bad business. I have spent much money with Home Depot to the pointe that I was going out of town and as I came through the x-ray at the airport, the TSA agent said to me 'You look familiar ", I said You look familiar to me too but I can't think of where I know you from.

He then said, "Do you go to Home Depot", I said , yes a lot. He sais "That's where from". If that does not say how much I use the store, I don't know what does. Though my machines do have wear and tare, I paid to have them fixed to work. One is not working( the one just purchased and used one month) and the other is barely working. I need to know what can be done about this. I do have paper work on this situation.

I bought a 24.6 cu, ft. French Door Samsung refrigerator on 19 September, from the Home Depot, 11075 Tara Blvd, Lovejoy, GA, and it was delivered on 22 September 2016. My paperwork stated the refrigerator that I currently had in my home would be removed and hauled away. After they installed my new refrigerator the delivery people stated, "we did not come in a truck with a lift, so we will send a message to our company and have someone come and pick it up". Although, you delivered a large size refrigerator they could not remove a refrigerator that was a little smaller because the old one was too heavy. The old refrigerator was placed in the front of my house, today is 26 Sept and it is still sitting in front of my house.

On the 22nd I had not heard from anyone so I called the number for the Appliance Delivery and stated my problem to have the old refrigerator removed. The person I talked to was rude and stated that no one was in my area but she would send someone tomorrow which would be the 23rd of Sept. I asked at what time and she stated that she did not know but for me to just wait until someone showed up and that I did not need to be home. I did not trust her so I called the Lovejoy Home Depot on the 22nd and asked to speak to a manager to expressed my concerns, they transferred me to Logan the person who takes care of these types of issues.

I explained to Logan what the problem was and told her about the rude person I had just talked to pertaining to my refrigerator still sitting in front of my house. She called me back and stated that the refrigerator would be picked up on the 23rd between 2 and 4 o'clock. I knew that they would tell Logan the exact same thing that I was told with no intentions of picking up my refrigerator. Needless to say it was not picked up and today is the 26th of Sept so for 5 days I have had the large double sided refrigerator sitting in my yard with company having to walk around it.

My money can be accepted and after that my issues and concerns are just thrown by the wayside. This is the second time I have bought something from Home Depot and had major problems, I should have gone to Lowe's. I am very, very upset and do not understand why I have to go through this every time I buy a large ticket item from Home Depot.

Almost three weeks ago I purchased a cooktop in store. Was not able to fit, per Home Depot contractor. This was never communicated with store, and so I had to make numerous calls and emails after which the cooktop was collected from my home. I spoke with store representatives as well as sent emails regarding a suitable fit. Again no response and so I had to visit store and each time no one is able to assist. I was told that I would receive a call from manager or credit. To date neither of the above. I will therefore seek legal advice, as they have taken my money and have forfeited their side of the contract.

Took two items without receipts to Home Depot for a refund or store credit. Home Depot would only refund one item and not the other without the receipt. I asked for the manager. He came and I asked him to authorize the refund or store credit. The value was $3.30 on a Home Depot product but he would not without the receipt. And he gave no explanation why the discrepancy as to why they would refund one item without the receipt and not the other.

So I took the store credit for the one item and made a small purchase to use it and when I got home I went to www.homedepot.com/survey that was on my receipt and completed the survey with the only complaint being not being given a refund on one of two items. The end of the survey asked if I wished for Home Depot to contact me and I answered it yes and gave my contact info. They never responded.

It really is a petty issue but they should realize that pissing their customers off just sends them to Lowes. I went on line and looked at scads of Home Depot reviews and lots of folks are giving their business to Lowes due to dissatisfaction with Home Depot customer service.

Several months ago we bought a new lawn mower at Home Depot in Valdosta, Georgia. It quit working and we took it back. Was told had a 30 day return policy but they could send it off for a fee which we paid. Was told it would be a couple of weeks. Last week we got a call from the store saying they just shipped it and it would be 6-8 weeks. This is not acceptable as cannot mow the grass and have company coming for the 4th. They waited 2 weeks to send it off after saying it would be back in 2 weeks.