Home Depot Complaints Continued... (Page 3)
475+ reviews added so far. Upset? Call Home Depot corporate: 1-800-430-3376
I recently order laminate flooring and installation. First Home Depot ordered the wrong product and if I hadn't checked would have been delivered. Re-ordering took another 15 days before it was delivered to me. Once delivered, I had to call them to find out who was installing the flooring and how soon they could get it done. I stressed I had several very heavy pieces of furniture and needed more than one man. Home Depot assured me there would be more than one person as I paid extra for moving the furniture. The day the installer arrived it was one person who assured me he had done this type of work for 10 years and moving the furniture would be no problem. The whole point was that I did not want my furniture pushed across the new flooring. I must have irritated the man because after he had my floor half pulled up he did a moisture reading and said he couldn't install the flooring because my slab was too moist. It was dry as a bone. Then he proceeded to take up the rest of the flooring however, broke off the old flooring right in front of the two heaviest cabinets and TV Stand, chipping the bottom of the TV stand. He was hard to understand and said Home Depot would come out to inspect. I called for a second opinion from a professional flooring company who said Home Depot is known for this and my slab was fine. I hired them to install my product and got a refund for the installation from Home Depot. But I then get a call from Home Depot for a re-measure. When I ask what for they said it was for tile. I never ask for tile, never wanted tile and they just assumed because I was a single woman that they could charge me more for a re-measure and more expensive product. I received two more calls from Home Depot about me cancelling the re-measure. Unbelievable! I would not recommend Home Depot for any kind of installation. Their product is fine but I wouldn't have them install anything ever again. This whole experience has left a bad taste in my mouth.

I am a Vietnam veteran and have a complaint about the Home depot store policy, which now prevents me from getting the 10 % discount on my purchases. The store personnel tell me it is because my Veterans Hospital I D card does not indicate that I have a service connected injury and therefore do not qualify for the discount. As I said above, I served in Vietnam and was exposed to Agent Orange, a follage killer. as was used extensively to better expose the Vietcong troops . I now have many health issues due to exposure to that agent orange, which the Va hospital is constantly treating me for, and I generally feel bad and have to take many meds on a full time basis ,because of my expose to that product. However, I was lucky enough to get home with all my body parts in tact, but over time many health issues have developed, although the Veterans Administration does not recognize them as service connected injuries. I think this is very unfair and I now will no longer be able to shop at the HD store here in Sevierville Tn. That also means I will now be shopping with my local Lowes store for all my building and project supply needs, as they give all veterans and military personnel the 10% discount. I feel Home depot should review that policy, and consider treating all Military personnel the same as Lowes does. I hope your stores will consider this issue and make the change back to the way it used to be at the HD stores. Thank you for your consideration in this matter. SSGT Clyde sims US Army retired. Sevierville, Tn. 865-908-0470

On October 12, 2018, I bought an entire suite of appliances for my kitchen including delivery and installation with a scheduled delivery date of 11/10/2018 (order # H4617-163697). The night before delivery I was notified that the certified installer for the gas range was not available and I had to reschedule. I rescheduled for delivery on 11/13/2018. I was not called the night before so I decided to call Home Depot the morning of the installation (11/13/2018) to inquire on the status. I was told that installation was still occurring as scheduled and that it would be between the hours of 0700-1100. No one showed up.. When I called at 11:20 to inquire about the installation I was told that there were no notes indicating that the install was to occur on 11/13/2018. Now I have rescheduled a second time for delivery on 11/15/2018. It is very frustrating to spend a lot of money on appliances, take time out of the day waiting for someone to show up and then have no one show up. Because this is swapping out all appliances, arrangements have to be made to empty all appliances and make arrangements for frozen foods etc.. If Home Depot was serious about customer satisfaction they would reciprocate by providing inconvenienced patrons with some type of compensation.
P.S. I would like to comment that all of the individuals that I spoke with regarding this issue were very cordial and sympathetic.
Steven G. Hyde
5310 Jesmond St.
Alexandria VA 22315

I went to the home depot store in East Hanover NJ asked an for some help about plumbing supplies and wasn't really helped much other than what aisle they were in. I went to that aisle and didn't know what I was looking. I became frustrated and left. I went to customer service to speak to a manger. Bob arrived, I explAined the situation to him. We went back to that section and he called for the specialist and the same guy arrived Nick arrived that basically blew me off. I didn't want his help , left and took my business elsewhere. I called and spoke to an assistant manager Sam twice sent several emails, with no response. I don't know if this is the way home depot handles their complaints, but in my line of work as a public servant, I most certainly didn't not. A disgusted patron

I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I know how to install stove, if it had been someone who didnt they would just been screwed.

I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.

I went to Home Depot to order doors for new construction to find out that they only had 5of the 8 that was needed. The gentleman working took my name and number to call me and never did. tried to contact store the next day only to get the run around to every department finally ending up where I should been an hour later. Went to the store to find out that the stores in my area do not work together. After I was told by the gentleman the night before if you spent over $700.00 there was no charge. I spent well over that. I am now being charged a delivery fee. If I knew that I would have saved me the money and put it in the open truck that I had at no charge. My experience should have not been so frustrating to order doors and trim.

Approx one month ago I purchased 6500.00 of deck railing from the H Depot location in Placerville Ca. I went to the resister to pay at which point I told the clerk I was a veteran and asked if I would get the 10% veteran discount. He said yes at which point I informed him I also had 1800.00 in H Depot gift cards I would like applied to the purchase. He called him supervisor to assist with entering the gift cards properly at which point she asked to see my veteran ID. I showed my discharge paper(DD214) which she did not believe was proper ID so the 10% discount would not be given. I asked for the store manager who asked if I was military retired. I told him I served 4 years (73-77) and was honorably discharged. He referred to a Home Depot military retired printed guideline and said unless retired I could only avail myself of the discount on certain holidays. I believe they were the 4th of July, veterans day, etc. I paid in full at that point. All the HD staff were polite, professional and apologetic.
I owned a small business for 37 years in Sacramento (Burketts Office Supply) and one thing I learned fairly early on was not to allow something we were attempting to do to enhance the customer experience to end up a negative in the clients eyes. I think you may want to consider taking a look at your guidelines regarding military discount and simplifying them to where it does not end up confusing for wither your staff or the client.
You can reach me at 916-607-8520 if you would like to discuss further.
Randy Mael

I recently placed an or for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit. I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it. i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them. If home depot doesnt have competent people to install appliances they need to tell there customers that so they can buy from Best Buy of some other store that knows what they are doing. dilivery date 11-2-18. order HO513-39955-V5-24853605. Gary LaRue 936-577-4979 . I have always shopped at Home Depot but I think is will be my last purchase. Fortunately I new how to install stove, if it had been someone who didnt they would just been screwed.

Never have Home depot do installs in your home! They are the most unorganised company I have ever worked with! They make you pay upfront for everything, then they wont call you and you have to constantly contact them to get answers. I bought over 10k of services from them in the last two months and it has been a roller coaster. When having my counter top installed, they told me they would have a plumber hook up my sink and tap at the end and when I came home from work to no sink to use, they told me they could send a plumber in 2 days for $300 lol. Not to mention the mud left on my couch and the glue all over my cupboards I had to scrape off. Then when I paid for my back splash install and didn't hear from anyone for quite some time, I had to contact them many many times and they kept telling me to wait for the installer to call and make the appointment. Eventually with my help, they realised they messed up the entire order, made me come in again and pay an additional $500 that they missed and then I had to wait forever to hear from someone again. When I went to pick up the install order, they thought my order said 30, instead of 38 and were missing tile. I told them I was not coming back here again and to drop it off at my house when its ready, for the install was in 2 days. As I walked out of the store with my items, I was stopped and asked for a receipt which was not provided to me. They would not let me go because they thought I was stealing and made me wait 10 minutes while they contacted the front desk to make sure I paid. VERY EMBARRASSING AND UNPROFESSIONAL! AND THEN! the day of the install, which I just knew was going to happen, the installer tells me that they gave me the wrong plastic holder and not enough grout. So I spent 30 min on the phone arguing with them to deliver these items ASAP because I had to go to work. Of course, I was late for work. NEVER AGAIN! And you think they would compensate you with all the money your spending and all the time your wasting helping them with their job and driving back and forth. NOPE! Their staff needs better training.

I am very upset about the comments made to me in my home by an employee who came out for a carpet estimate. His first comment to me, as I stood out of his way and against a wall was "Are you a fixture?" Taken aback by this strange comment, I left the room. When I returned, I stood out of his way and again he made a weird remark. This time he looked at me, laughed and turned away. I asked if there was a problem with the stairs and he said "No. I look at you in the corner and I think - Is she shunned?" I have no words to express, politely, how upset I am. The only thought I have is that he would never have said this to a male client. Considering the times we are now in, I am shocked that this company has employees that are not fully respectful of women. I certainly will not be billed for his services nor will I ask for any in home services. My address is 1236 East Whitlock Ave. Salt Lake City, Utah 84106. This event occurred today - 11/06/18.

I am a veteran and was just refused the veteran's discount at your Marple, PA store. In the past, I would just show my PA driver's license with it's veteran's designation. This time I was told that is no longer effective. So I left my intended purchases at the counter and drove over to your competitor, Lowes. They had no problem giving me the veteran's discount when I showed my PA driver's license.
If this is a policy of Home Depot, it is insulting, especially right before Veterans' Day.
What is your policy regarding PA driver's license with a veteran's designation? That is, does this entitle the bearer to a veteran's discount?

I purchased a washer dryer from Home Depot and added a 5 year insurance policy on both. I never used the policy in the 5 years. I received a renewal purchase plan for my dryer, but not my washer from Asurion. I called to add my washer and was told I would be mailed a policy. I never received it. I called again and was told by Pete ID 2125 it was too late to add washer or dryer because my offer had now expired! I called Asurion Corporate office and was assisted by Susan, ID 1410901. She contacted Asurion and stated I would be receiving a call from Asurion and that my plan for BOTH washer and dryer would be extended until Nov 2019. I did not receive that call. I called Asurion again and was told by Tahishia that a senior manger has since decided denied my coverage. Once again I called Corporate and spoke to Chase ID 500452. He would not allow me to speak to Susan. Chase told me that I should try and call Asurion back myself. After much insistence, he made the call. He would/could not answer why Susan was told I could purchase the policy and now they are reneging the offer... Chase basically could care less.
I would not purchase another appliance from Home Depot after this mess! If you will not warranty your products, to me, that tells me a lot about the quality that you sell.
Very disappointed customer.....

M. Micciche November 5, 2018
To whom it may concern at Home Depot,
I can’t tell you how pissed PISSED OFF I am with Home Depot!!! I’ve been shopping for a trailer and couldn’t make the purchase by October 31 because there were important details needed to be ironed out with the thing I was going to put on the trailer. I worked things out with the object I was going to trailer and pretty much new which trailer I was looking at before that, the end of October, but it was November 2 now and the interest free coupon had expired by two days.
The picture is this: I had already picked out your trailer, worked out the 18-month interest free and formed it into my budget. Problems with the object I was going to trailer were nearly finished, but it took another day or two. So I found this other offer Home Depot sent me for 10% off OR 3 interest free options however the cost brackets were much different, higher is what was different. I had to spent much more to get 18 months interest free. So back to grinding out a new budget to see if I could do this new wrinkle. I am pushing it but decided to get the trailer. After spending a lot of time trying to find which stores near me actually had the trailer, I found that Penfield did have one (1).
Off I go only to see it was very weathered, wood floor planks checking and splitting, and rusted metal over quite a bit of it.
More time spent now trying to find another store who has the trailer, Victor has three (3). Now traveling from Penfield to Victor. After looking at them and deciding on one I went inside to purchase the unit. I asked at the Customer Service desk, there were three women in attendance, just how the interest free program worked, and we exchanged examples, and all agreed: the Total purchase price divided by 18 months and that is how I figured for my budget. So, I was good so far. One of the attendants started the purchase process, taking my name and phone number and finally asking for the coupon at which point I repeated I’m doing the 18-month interest free. I was handed a bunch of paper work and was told to go to the DMV to get this trailer registered.
Off I went to Henrietta from Victor to have a 1.5 hour wait to get called. While waiting I pulled out the paper work to make sure everything is in order and I noticed the amounts on the receipt weren’t adding up. And then I saw why, she took the 10% off option NOT the 18-month interest free option!!!!
Now you see why I’m pissed. I went back to the store to complete the transaction and I didn’t see the lady who wrote me up and unfortunately only one of the same women was there. I started to explain what happened and reminded her that she was there when were all discussing the 18-month interest free financing. She started to check the trash bins for the coupon, she couldn’t find it and I showed her the picture I took of the coupon earlier. She said she couldn’t use it and began calling someone from the finance company. When she was done she told me the 18-month interest free would take two billing cycles to come about. Which means I’m going to be billed and charged interest on this purchase for at least two bills!! I asked her to just refund the purchase and then redo the purchase. She said she needed the coupon. The cell phone picture of the coupon clearly shows the code numbers beneath the bar code. So, I’m going to refrain, avoid, stop ever using this Home Depot card for sure and maybe shop elsewhere for big ticket items. I could have gone to a local trailer store and made this purchase; the outcome would have been the same! I pay interest right away for the trailer through their financing. Where is the incentive to shopping Home Depot?
Regretfully,
Mark Micciche
2xemz@rochester.rr.com

I am completely dissatisfied with the service provided at the Home Depot in Glastonbury, CT. On Tuesday, October 23, 2018 I purchased a washing machine at this particular store. A delivery date was set for Wednesday, October 31, 2018. A day before on October 30th, I received a text message stating the my order would be delivered between 3:30 p.m. - 7:30 p.m.. 7:30 p.m. came and went and no one showed up. When I check the link to track your delivery it stated that my merchandise was on the truck ready to be delivered. It said that pretty much all day since 3:30 p.m. When I called the delivery support #, they stated they did not have a delivery scheduled for me and that I would have to speak to Home Depot directly as they are the ones that schedule the delivery. I called Home Depot Glastonbury at approximately 7:45 p.m. on 10/31 and the representative I spoke to stated that his system showed a delivery for 10/31 but not time was assigned to it. He indicated it was too late in the night to call anyone and that he would have his team look into it first thing in the morning on 11/1. On Thursday, 11/1, at 10:00 a.m., I once again had to call your Glastonbury store to find out a status as no one bothered to call me. In the span of 20 minutes I was bounced around and spoke to 5 difference representatives at your store. I asked for a Store Manager as I was tired of explaining myself to every single one of your representatives who could not do anything but transfer me to another employee who could not figure out what to do. I finally spoke to Daran B. Assistant Store Manager who stated he would need to contact the deliver people as Home Depot has no control over it. While I understand that Home Depot does not personally do the delivery themselves, you contract out with the delivery people therefore making your company responsible for the merchandise that I purchased over a week ago. In addition, I am completely irritated by the lack of customer service both on the night of 10/31 and even more so for the multiple people I had to speak to on the morning of 11/1. I refuse to wait for another week for an order I placed a week ago. I currently hold a Home Depot credit card which I will be paying off and closing as I am tired of dealing with your store. I have had prior negative experiences at Home Depot, but minor in comparison to this particular situation.

No communication . extremely poor service . just horrible service from the top down. Had a project I HAD to get done today but now its so messed up between me and contractors because of extremely poor or non exisant service from your company. And I thought you have changed. Will Never do business with Home Depot again

Husband and I searched for an exterior door for weeks. Finally after an 1 1/2 hours with a rep in the door dept. we choose to order our $3000 door, It was supposed to be a wine color and we were told that was final price. Low and behold door came in about 3 weeks later they call and say it came in but it is white and do I still want it. I was irate because it had been like 4 weeks total and I specifically wanted a wine color. So I spoke with a very pleasant associate named Diane that handles complaints ( god bless her) and she asked what she could do to make us happy. I stated that I wanted to speak to a manager and wanted it marked way down due to the inconvenience as our door split at bottom on our existing door and we were in desperate need of a door. Needless to say she walked to the manager which I did not get their name ( sorry) but this is all in the Fredericksburg Va store and he stated that he would give me $200 off and I could paint it myself so they don't need to send it back. I told him to forget it that was an insult as I am the consumer and a Billion dollar retailer should make it right as we spend thousands of dollars in that store every year. I knew it had to be put on floor marked way down as it was a special order and was a mistake. Needless to say Miss Diane took amazing care of us ordered the correct door and we had to pay $600 more because we wanted it wine color which we were told with first rate that was with it being painted. So after being very disappointed we left store waiting on new door o come in. Few weeks later Diane called us the door was in and we went in to look to make sure right color etc. and it was all crated up. Needless to say she let them know we had accepted the new door to go ahead and schedule an install. We received a call to do that and they could not get it done for 3 weeks. I felt that was ridiculous but truly there was nothing I could do about it as we had already paid cash for all this and wasted about 8 weeks by now. So a week before door comes in I start to get excited as I am anxious to see what new door is going to look like in a week. Well, the day has come and it is install day between 1-4 well we receive a call from wonderful rep Diane and I could tell by the tone in her voice she didn't sound chipper as always. So here we go again she starts to explain to me that they didn't send the brick molding to go with it or it wasn't the right size. By then I handed the phone to my spouse and she explained it to him and apologized as I am sure she was embarrassed at this point. But all jokes aside when the installer sets an appointment up 3 weeks before install date would it not be more reasonable for them to check the merchandise when it comes in to make sure that they have everything instead of waiting until the day of. I am really totally disgusted at this time and I will share with friends and family the experience I went through to get a door in the first place. I never complain but when it gets to a point where I need my voice heard I am not afraid to speak up as I truly feel sorry for people that go thru this day in and day out. I was never compensated, called by management to apologize for all my grief etc. Running a huge corporation like this with the economy the way it is runs businesses in the ground. So once and when I ever get this door and get it installed that will be my last visit as well as my family and spouses family. Kudos to Diane for dealing with this fiasco but as far as I am concerned the management sucks and I truly mean that. Its sad that when she asked for a mark down , she comes back to us with the " he will take $200 off " its pretty piss poor that he didn't walk down the isle apologize , or do anything to make it right. Pretty damn sad for the Fredericksburg store. I am sure this wont get to who it needs to but I certainly wanted to voice my opinion

Order # W932398406. Hampton Bay White Open 5-shelf bookcase. Store SKU #1001703645. Part “L” missing!
Last Wednesday we ordered a bookcase online with 2day delivery. It came right on time. Good impression for Home Depot, right? Box was neat, no dings, no damage. My husband and I are both senior citizens and both disabled. Everything was going well. We needed it that day. We had 2 of our sons over Saturday morning to assemble this for us. They both had busy schedules, but took their time. They had it nearly put together when they discovered that one of two identical pieces was missing. If they had noticed it before they started they would not have put it together. The one piece was not marked but they figured it would work out. Turns out there should have been two. It is the trim on the bottom side front of the bookcase. We called immediately and the representative said she would notify the warehouse to get us another piece. Of course, they weren’t open and she said she would call back Monday, which is today. I just got off the phone and I am so disappointed in Home Depot. I trusted that I would get what I paid for, but that trust is misplaced. The warehouse has no replacement parts and these are not carried in the stores.
So, we can bring this back and they will send us another!?! Not an acceptable resolution!!! Who is going to put it together?! It took about 2 hours to assemble. Not at all acceptable. We have no way to transport it! No interest in asking anyone to spend another 2 hours on it. Why would we believe all the parts are in the next box? Either open a box and find the part & ship it to us or send us another box and we will open it and find it and they can take the rest back or just send us another bookcase. They sent us a $25 e-gift card and when I asked where I can buy this replacement part for $25...no where!
I am furious. Our sons are shocked & furious!. The first thing everybody notices is the missing part. Now I must call everyone and tell them I was wrong when I told them Home Depot was taking care of it! I will spend the gift card, but it’s the last time I will spend anything at Home Depot...we have bought the last Home Depot gift cards for our sons’ birthdays & Christmas gifts. If your reputation means so little to you I don’t need to deal or cause anyone else to deal with Home Depot again.
PS. I was checking your site today for wainscoting we are getting ready to have installed in our foyer. Never mind!!!

!. Your policy returns is 90 days on some items. I purchased a white stove on line and due to some errors by the online orders and a store I was not able to get the delivery when I was going to be in Byron Ga- I live in Tampa Fl --350 miles away. It was installed 09/17/18 in a vacant house being prepared or sale on the market and never used.
2. Due to concerns from a realtor, as well as a lady - I had to change the white stove to a stainless steel type, since microwave and dishwasher (which I purchased on line from Home Depot) were stainless steel, for a better possibility of the property being sold.
3. When I tried to exchange the stove on 10/17/18 I was informed that it could not be returned because it was more than 48 hrs-- I ended up purchasing a stove more expensive than what I wanted. The 2 that were on the floor were not in stock and was informed they could not sell them.
4. A free delivery sign in the appliance section on items over $300.00 was posted but was not honored, because, it was a local delivery and not a special order. There is no restriction on the sign that indicates that, so I was charged a delivery charge. Maybe you need to change the wording of the sign.
5. Wanting to talk someone at the Home Depot home office kept referring me to major appliances. I would like to talk to someone about this my home ph is 813-972-1024--land line -no texts only a voice recorder. I use a flip phone when travelling and when dealing with businesses in the travel. When you call me, if the machine answers, please leave me a message with a phone no, extension number and person to contact.
Thank you
David Lopez

ordered a shower door 10/9/18 said between 10/16-10-19 delivery to store no product updates . finally on 10/19 told probably at store but not unloaded yet.

We need your assistance in the following matter. This issue is in reference to order No. H0932-63610. The appliance was delivered with a damaged and missing part on the right side. This information was given to us by the GE Technician no.109 140157. He came to our home on 10/15/2018.
The appliance tilts to the right side. We called home depot three times and we are still awaiting an answer if we are going to receive a replacement. We are concerned that the situation will get worse.
Please respond to us.

My husband and I ordered a custom door early July, The door arrived to the store early Aug. We scheduled the door for installation mid-Sept. The day of the install the store called and said there was an issue with how the door was ordered and that they would need to send someone back out early the next week to measure and look at the space again.
After a few back and forths my husband went to the store - looked at the door to understand what it was going to look like installed. All agreed we are good to go and we still have no date for installation. Today's date is 10/16.
My ask is for a date to install the door. Thank you!

Then I find out its 100.00 cheaper as of Oct 1 I am not A happry person the way this is going.What can we do about this problem. If it does not come by Oct 22. can I cancel my order and pick it up at the store. From gingerisle83@yahoo.com. Thank you Alan Isler

Bought new roof with 50 year warranty in 2006. Roof leaked on 10/09/18. Called local depot early am 10/10. Was told I would hear in 24-48 hours. Called 10/12 and was told by MOD that work order had been filed, but no other information was available. Got number for Scotty Lee who called me back with number for Ray. Called Ray, left message. Got call from Ray that night saying crew would be at my house at 9am 10/13. Called and left messages for both Ray and Scotty Lee at 10:30 am wondering where crew was. Ray called back at 11:15 saying crew would be here at noon. Crew arrived around 1:15 and addressed issue. Spoke with Ray, thanked him, and encouraged better follow-up and communication in future.
Rained hard on 10/11.Noticed small leak in same area. Called and left messages for both Scotty Lee and Ray at 3:00pm. Heard nothing.
Called Ray at 9:00am 10/12. He told me he had been in meetings, and was too busy to get back to me. He also said he never heard of asphalt shingles lasting 50 years (irrelevant), and that problem probably wasn't roof ( did not instill me with confidence, as he has never seen the roof, and I heard the cursory report the crew had given him earlier). I was a bit frustrated, and asked Ray to get someone here as soon as possible. Ray called me back between noon and one pm on 10/12, saying the roofer would call me in an hour.
It is now 11:20am on 10/14 and I have heard nothing from anyone. Called Ray, but his mailbox is full.
This roof cost $17,000 dollars, and I went with Home Depot largely because I trusted the stability of the corporation- that you would be there, standing behind your warranty, should problems arise ten or more years down the road.
I feel compelled to bring what I feel is a lack of attention to detail, and failure to communicate and follow-up which results in poor customer service in the Chicopee,Mass store.
I have 30 years experience as a vendor for pressure-treated lumber for Home Depot stores in Massachusetts, Connecticut,Maine, and New York, and am familiar with how tight a ship you run, so felt you would want to know about this situation. Thank you.

Ordered a fridge. $2000.00 Never got call for delivery time. Called the store. No record of my order. Spent an hour back and forth next day with store, each time was told "we'll call right back" Never happened. I had to call three times. Each time they said they would call the number I was calling from. One sales person called my cell even though I was told by the previous person they would call land line I was calling from. Turns out order was never placed and they wanted me to come back in to do whole process over. They blamed a "computer glitch" (really?) least they could have done was own their mistake. Guess what? I did not go back and went to Lowes and saved $500 in the process.
Guess it worked out for me.
Dave Bohac

Ask for a quote to install a 30 gallon shirt electric water heater. Received a response within the hour from a Lee Heating & Cooling in Fort Walton Beach for $2500 discounted price. The quote was way too high, so I called two other plumbing companies in the area and got quotes for $1000 for the same water heater. Please see the attached quote from Lee.
Just to let you know of this problem that is causing you to lose business as I deal with Home Depot often.
Sincerely,
Phil Krull


Oct. 8, 2018. Dear Sirs,I am a Vietnam Vet. Today at Home Depot of Tacoma, WA on Military Rd & Pacific.
At check out a “Very Rude female” DENIED accepting my Military Veteran ID card . She was NOT Consumer Friendly
At all.....She implied my ID was FAKE...I insist she be reprimanded for how I was treated....I have been a LOYAL
Customer my entire Adult life and I am 72...Before leaving I spoke to another Employee at Customer Service desk and She told me that MY CARD SHOULD HAVE BEEN ACCEPTED. Evidently the Staff is not Up to Date ???
The words she said, and HOW she said them were “Humiliating”. I became so upset, that my wife had to drive us home...
In the past, your Staff has always been very professional....
Please do something about this matter.
Thank you,
Mr. Robert Byrn / 21105 47th Ave. East, Spanaway, WA 98387 / Tel (253) 375-7661

RE: Job # 1808073094
On August 7, 2018 I contracted with Home Depot for a roof replacement. Today is 9/22/2018. I was told by the sales person that I wound hear from someone to schedule an installation within 2 to 4 weeks. The job is at step 5 and has been for several weeks. I have called the team leaders # at least 3 times and emailed one time. This is my second email concerning this matter. My next complaint is the fact that I financed the project with Home Depot. As of now, per the Loan Agreement I am making payments for a service that I don't have. At this point I don't even have the option to cancel the project.
Thank you for any help you can provide to get this job completed,
Etta Zeigler

went to purchase new water filter, they refused to give me my military discount. Gave them my VA medical card because I did not have my original ID card.
They refused me, since I have my DD-214 discharge paper and my VA medical card how do use refuse as not being a vet. Not much respect local vets.
When I go to Lowes they recognize my DD214 and they give my discount. What is Lowes doing that you can not.
This was done at the Home Depot store at your Summerville SC, address 190 marymeade dr.

I purchased the Worx 110 mph 600 CFM Turbine electric leaf blower in November 2017. About 1 week ago I was blowing leaves, pine needles and dirt off my deck and the unit slowly lost power and then completely quit. That was followed by the ever present smell of a burnt motor. So, on 9/19/18 I returned to the Home Depot in Biddeford, Maine where I purchased the blower just 10 months ago. I had already ordered a new one on line as the store had none on hand. I went to the store with the blower to return it and have the money refunded to my credit card I made the purchase with. Much to my surprise I was told that because it was past 30 days they could not refund the money to my card. I was told I would have to contact the manufacturer to see what they would do. I was not pleased and cannot believe that Home Depot wouldn't and supposedly couldn't refund my money for an item only 10 months old. Definitely not the best customer service. Also, I know this to be an outright lie as I worked for Lowe's for five years and numerous times I had to approve refunds of purchases past 30 days as I was the sales manager for my store. Lowe's always puts the customer first and refunds or provides the customer with a new product. Also, Lowe's has never suspended or changed anything with the 10% discount given to the military. It has been a constant privilege to those, including myself, who served their country with honor. Home Depot has stopped it in the past and now limits your total to $500 total over a year span. Clearly, Home Depot is missing the boat when it comes to customer service. What happened today was unacceptable, but standard for Home Depot in my experiences. Maybe it is just the store or caliber of employees at the Home Depot in Biddeford, but I doubt it. So, now I am left to deal with the manufacturer instead of the Home Depot backing their products, refunding my money and then dealing with the manufacturer themselves to get retribution for the failed blower. So, as of today I will never purchase another item from Home Depot and I will be sharing this story with anyone who will listen. It is sad and pathetic that Home Depot wouldn't do the right thing by me (the customer) by refunding my money instead of giving me the lame corporate line about 30 days. That is why Lowe's is #1 and Home Depot is a very distant 2nd!!!!!

On or about July 20, 2018, I purchased a GE washer and Dryer as advertised in your newspaper insert via the internet. I was told that the items were on backorder and would be in
August 15th. The Delivery was made but I was not told nor did I have a "safety Kit"., The dryer and washer were unpacked and left in my dining room to await the "kit" a period of 10 additional days. On or about August 25th the servicemen came to install both appliances however, they said the washer was damaged and call for a new washer. At the time of the call, I was told that the washer would be delivered on Thursday, September 6. 2018. On Thursday I called because I did not hear from them only to learn that the washer was "not in." to The manager tried to reschedule the delivery for Saturday, September 8, 2018, but I have commitments. The next available date is Tuesday, September 11, 2018, which I can accommodate but she said: "it was all Booked." Can you imagine? I can't. As it stands right now the delivery date is set for Saturday September 14, 2018. This delivery was and is nothing short of a complete disaster. Can you help me?
Rose Bokavich
100 Old Wharf Road
Dennisport, Ma
508-524-2744

I got a Homelite 2-Cycle Gas Trimmer for my birthday (July 2017) at the Home Depot, 27th Street location Lincoln, NE. I am very disappointed in the customer service received. First of all, they didn't offer to look at it, try to fix it or give me a replacement. Any new product should last longer than a year, especially when you don't use it all the time. It would not start! I even took it to a small engine repair shop and was told it was of poor quality and they could not fix it. I have not looked at the reviews but I can imagine other people that purchased them had the same problem as myself. The trimmer was on sale for I believe $139 and my brother got it for me as a birthday gift. It was charged to his credit card (Aaron Witherspoon, 301 Penny Lane #6, Ruston, LA 21270). He bought the trimmer, string and gas mixture. I am very disappointed in the service received and the product itself. It make me not want to shop at any Home Depot stores and I certainly will not recommend any Homelite products to anyone I come in contact with that need outdoor lawn equipment.

Purchased a Samsung washer/dryer set in May 2016. I have SIX (6) service calls on this TERRIBLE dryer!!!! Home Depot has been NO help and neither have the extended warranty people!!!!! I am planning on putting on Facebook about the HORRIBLE service and product this is and has been!!!! 12/21/17, 02/07/18, 9/4/18 service calls not counting the 3 prior service calls!!! This is UNACCEPTABLE for any appliance!!!

Be advice I own multiple card with home depot I also shop there very often and spend hundred of dollars My last purchase I bought 5 Gallons of paint to paint my house No one explain to me that if I do not used them I cannot make a return my point I did buy too many so few days later I take back one gallon and they refuse to take it back the associate tell me they change the return policy my opinion I don't think it fair they should verbally explain to the customer the return pol

on or about June 8, 2016 Home Depot delivered purchased merchandise to my home. The truck knocked over my mailbox of which I was told by the onsite manager that hey would get it fixed and for me not to worry. After several days I contacted the local Home depot Store to file an official claim. I was told that they would look into it. again after several days I decided to research the matter.my attempt to contact the Claims adjuster with Sedgwick was unsuccessful and voice mail stated they were out of office until a later date and referred me to another number of which I was unable to reach but left voice message. I sent text msg to the person present when the damage was done and he stated that he has advised his boss at which time a requested he send me his photos of the damaged mailbox to corroborate with mine as I began to distrust the process. I received a text 7/6/2018 from Mr. Muller who advised me that my claim has been approved and a check should arrive in about 2-3 weeks. On 8/7 I began to inquire again and made contact with Keith Taylor - claims rep with Sedgwick, Taylor was very dry and unprofessional, he told me to contact Jennifer with XBO as they would be sending out a check for the claim. I immediately contacted Jenifer who advise me that they had not received a claim # for my case but she would look into it. Jennifer called me about 4 hours later an stated that she was to approve the claim in the amount of $366.00 I told her it was $366.25. she agreed. I asked her how long would this take of which she stated she was unsure. About 6:30 pm that evening I received a call from the owner of the delivery company who stated that they had sent check for $361.00 to the wrong address and that he did not have any contact info on me. this sounded very strange in that I had previously given my info to his employee and that he should have been the first person to call me to resolve the issue. I told his that I would be filing a formal complaint against Home Depot, and Sedwick. and with the BBB

we purchased carpet at the Home Depot in Fergus Falls Minnesota. We have done business there for a number of years. The deal on the carpet was that the installers would remove existing and dispose of it. Also would move all furniture except our piano.. We took care of that. very poor communication between installer and store, first installer arrived , refused to move anything or remove carpet When I called the store they said they would take care of the problem. the installer left, I waited to hear from the store did not and called them back 4 hours later to see what they were going to do about it. Could not get any answers. 1 Week later they sent 2 guys out again , they refused to abide by the contract. Finally someone came they completed the job. Only after they had broken a plate that was on the wall, there are staples sticking up on the steps from the tackstrip the poke our feet. they left there garbage in our driveway. We were treated so poorly through this whole transaction, by staff at the store and insurance agent, and company that installed the carpet. We were reimbursed for a tear in a carpet in another room. which they wanted to super glue together. I will never recommend this store to anyone again now will I ever spend another cent there. So very disappointed in the whole ordeal. Very stressful.

I purchased a stove from home depot back in 9/2015, we paid for the extended warranty so if anything happens we would not have to pay to replace either exspensive parts or a whole new stove. Well on July 14, 2018 while using my oven there was a load pop and a flash of flames and my stove completely shut down. So i called that warranty company for Home Depot, and put in my claim. On July 16th we got a call from the service provider to come out and look at our stove on July 19th they came and informed by husband what was wrong and they would need to order parts, and he would be back the following week to repair it. So they placed the parts order on July 20th, on July 27th we still had not heard anything from the service provider, so I emailed them and asked for a status, At this time they informed me that they were still waiting on the parts to come, and they would try to expedite the order. On Saturday July 28th I called Home Depot Warranty department again and was told yes the part where shipped and received. So on Tuesday July 31st, I called the service provider yet again to see what was going on. They told me they received only one part out of the three they order and they did not have a time frame when the other parts would be in. He thought maybe next Monday or Tuesday and they could possibly get out to fix my stove by the end of next week, depending if the parts where in or not.
I then called the Home Depot Warranty department again, and got a young lady on the phone whom all she kept telling me is she could not find a tracking number for the parts that were missing and all she could tell me is the service provider did get the light bulb they ordered. She must have told me this 8-10 times, at which I asked speak to her supervisor. I was put on hold for about 10 minutes, before Abby got on the phone, and I had to go through my whole story again and when I asked her why no one could tell me when my stove would be fixed she said should understood my 'frustration', but she could not give me a definite time when my parts would be in or when I would have a working oven again. She said she tried calling the service provider and got voicemail and she left a message. When I requested for someone to call me back on Wednesday August 1st with a status she told me that she could say that would happen. At which time I told this whole situation was unacceptable. She was nice enough to tell me that usually the warranty process only take 3-5 business days for parts to come in. THAT HELPED A WHOLE LOT!!! NOT!!!!
After hanging up on her as she as no help I called the regular customer service dept for home depot and told them my complaint and got put through to another person in the resolution department whom then called the warranty department and suddenly they told me my parts would be in by Thursday August 2nd. Which then MIGHT get me an appointment to have my stove fixed sometime next week. Which at this time would be three weeks without and oven!!!!! I can say the warranty and home depot sucks at this point, no one should have to deal with this. They charge you enough for the extra warranty coverage and you have to jump through circus hoops to get anything fixed and then there is no guarantee. My husband and I planned on getting our new washer, dryer and dishwasher through home depot, but not anymore there is a Lowes right down the street. it sucks though as we got a gift card for our anniversary so now have to shop there.!!!!!!
So baking cake for my two sons birthdays will be out and my sisters 25th anniversary cake is probably an no go to!!!!
THANKS SO MUCH FOR NOTHING HOME DEPOT!!!!!

Order H3208--31520 placed June 26, 2018 which apparently became lost in California. I even received a tracking system which didn't work since the items were not shipped for delivery on July 22, 2018. I called on Thursday with the complaint "where did you lose my order?" I was told that it had never been shipped from California, was found there, and would arrive on August 9? I am sure that was another "maybe?"
I have never had a complaint with Home Depot in all my business with them nor has my son, Dennis Schmidt who is a home contractor in Wyoming. He had now had to change his vacation for the 2nd time to come and install my cubboards.
This is certainly creating a problem all the way around and a real problem for me to have NO KITCHEN for almost 3 months when I planned this all so carefully.
I certainly will not be recommending your company to any one in the future with the screwups that have occurred this time.

case no.11902645 I have had the runaround from many people from HomeDepo please feel free to call me. I cannot do this in less tha100 words. but, you are going to make me a Menards customer
Gary Brockman
314-277-0941

I recently completed a customer service notice to you on your store in Orange, TX. In it I complimented 3 of your staff. Mr. Larry Bradley, Ms. Theresa Griffin and Ms. Anita Smith (now at the Hillcroft store in Houston. I have shopped in nearly 2 dozen HD stores in CA, AR, MI, NJ, LA, OK, TX, and enjoyed the service etc. The best of these stores is the Orange, TX store - best by far.
After taking the time to file the compliments I learned that no feed back has been provided, but if my comments had been negative I would guess that feed back would have been immediatel
Let's try to be leaders instead of managers, and treat our people with respect and at least acknowledge customer Kudos.

I purchased a framing nailer about 6 weeks ago. I paid cash and no longer have the sales slip. It stopped working and I tried to return it for a new one. I was told that they would not do that but if I paid a fee it would be repaired for me. I deal also with Lowe's and NEVER had this problem with defective goods when dealing with them. I have had other problems with your store in the past but will not go into it at this time. You may rest assured that I will no longer make ANY purchases from your business. The service and quality is just not there.
Frank Carvelli
603 Old Carrollton Rd
Roopville, Ga 30170

Went to the store in Casselberry Florida on 1792 in Publix plaza to buy a lawn mower weed eater and eddger, a cash sale. My husband is a veteren and asked for the veterens discount. We are normally a Home Depot customer and have used to discout previously. The cashier told him he was not eligible because his VA identification did not indicate service related. She was rude and condasending. We told her we shopped there often and had never had this response before. My husband asked for the manager. Another staff member called for the manager. The manager came to speak with us. He did not seem to understand what the problem was. He asked the cashier what to do. She said we were not entitled to the discount. This was the same cashier who started the discussion. She said smugly "I already told him no" as if to say I told you so. We told the manager you have just lost a cash sale of At least six hundred dollars we will go to Lowe's they honor veterens. I will be passing this experience on to our veterens friends at church and let them know how Home Depot does not honor their service. This cashier was very rude and seemed to be proud of her attitude. We will not be shopping at Home again. Thank you. Bonnie Mallo 3307 S. Park Ave. Sanford, Florida 32773. 407-496-5717 cell phone.

After the reported news of firing one of your African American employee in Albany ,I am boycotting your company stores until he is reinstated ,with an apology.To day,on my way to your store in Tucson Arizona,I went straight ti ACE hardware to buy plumbing supplies.I will continue to do so ,until I hear from you,and will communicate my decision on Face Book and with all my friends and family.Shameful ,decision on your part Racism is not acceptable.

I do not like the self service check out why can't you have more cashier like it use to be. If you say it is cost savings then you need to lower your prices. I will be using ACE Hardware and Lowes more.

Ordered a Washer & Dryer. delivered on Thurs. 7/14/18. Installed broke my water valve shut off valve. Left washer & dryer in my garage.
No one returns my calls. No one gives a dam that I cant do laundry. Claim adjuster never returns calls. How long do I have to be without
a washer because of your installer messing up? It's almost one week now. If I get no results I will get a plumber to fix my valve & dispute
the cost on my Home Depot Credit Card bill. This is the worse customer service I ever experienced with any company. I have been
doing business with home depot for years but after this experience I will be purchasing from your competitor.

Having missed the date to put in a fence they showed up 2 weeks later to install everything was marked out and after having to leave for work took my 6 ft level out to check because the next morning I could see one fence pole off well there were 4 they also installed damaged gate frame which is also not even where they come together at top they hit and on bottom there gapped properly that goes the same with my walk thru gate not even close to square what beats all I'm still picking up cigarette butts talked with Dennis Henderson yesterday asked him to let me know if he received all my pictures uts the second day haven't ears from him I'll give him one more day and then I will seek alternative satisfaction

Went to Home Depot yesterday and found out they are no longer giving discounts to Veterans unless you meet certain criteria. Retired, disabled or a "Dependent"
So a "Dependent" who has never served can get a veteran discount but not an actual veteran.
Countless Veterans have served in combat and were fortunate enough not to get wounded....but they are not eligible for a lousy 10% discount.
Home Depot has put "Capitalism" before "Patriotism" . This is not an American company. This is a company that touts the fact that they help veterans, but in truth,it is lip service and when it actually comes down to supporting the veteran they turn their heads.
Go to Lowe's, they still give ALL Veterans the respect they deserve.

IN APRIL OR MAY I CONTACTED HOME DEPOT ABOUT INSTALLING NEW WINDOWS TO MY HOME. A MAN CAME OUT FOR THE ORDER AND MESUREMENTS. UPON INSTALLING THE WINDOW, ONE WINDOW WAS LEFT OFF THE ORDER. I WAS TOLD BY GARY HALE IT WOULD BE REORDERED. 2 TO 3 WEEKS LATER I WAS TOLD THE NEW WINDOWS WAS IN AND I NEEDED TO BE SCHEDULED FOR INSTALLATION. IT TOOK MORE THAN A WEEK TO GET ME RESCHEDULED. ON THE DAY FOR INSTALLATION OF THE REORDERED WINDOW I RECEIVE A CALL FROM HOME DEPOT THAT THEY COULD NOT FIND THE WINDOW IN THE WAREHOUSE AND ONCE AGAIN IT WOULD HAVE TO BE REORDERED AS OF JULY 16, 2018.
IN ADDITION WITH REGARDS TO THE ORINGINAL ORDER, THE INSTALLERS INSTALL 2 WINDOWS IN MY BATH ROOM THAT I DID NOT OREDER (2 WINDOWS WITHOUT ANY INSULATION) I WAS TOLD THESE WOULD HAVE TO BE REORDERED ALSO. I WAS ALSO TOLD I WOULD BE RECEIVING A CALL FROM SOMEONE ABOUT THESE WINDOWS AND THE SITUATION. AS OF THIS DAY I HAVE YET TO RECEIVE A CALL ABOUT THE STATUS OF THESE (2) WINDOWS.
I WOULD APPRECIATE SOME RESPONSE TO RESOLVING THESE MATTERS. I CAN BE REACHED AT:
510-282-9608
9601 LAS VEGAS AVE
OAKLAND CA. 94605
THANK YOU
JOHN B. HARRIS JR.

my complain was filed with a chat person about one of your rude worker name Tandy at the Mansfield tx store. called at her for some help a few time. she finally turned around. she seemed to get frustrated and pointed to the item I needed which was far and I couldn't see where it was. Got upset and walked over to the item and pointed and walked off again. the item was at the top shelf. and I couldn't reach it. I had breast surgery and not able to lift my hands too high yet. she finally turned around and hand it to me. she is at least 5'9" I thanked her and she just walked away in a rude manner. she must've been having a bad day which is no excuse for rudeness. I'm 76 yrs old and have been your customer for at least 20 yrs.

The online purchase that I made on June 7th was the worst experience I have ever had. The customer service was horrible and it got even worse after it was escalated to the resolution department. I can promise you I will never use home depot for another online purchase again and I would tell anyone that's even thinking about using them not too. My story is way to long to get into but I am serious when I say they have no clue what good customer service even is.

I know this will probably go no where but, I have to let you know how I feel. On 7/14/18 I started looking for a dryer. I had just left two stores that had employees with bad attitudes and went into the Home Depot. I was treated great and was not ready to buy yet but, I did' I figure when ever I need an appliance I could come here. Then came the delivery, I will never buy another appliance from Home Depot because the delivery service was the pits. I do not want to deal with people like that ever again. Ken No. H2506-90911

I am writing about an issue we recently had at your Store in Poughkeepsie, NY 12601. We went in to purchase a new patio door and have it installed. We spoke to a very nice gentlemen who explained the different doors and how the installation process works. We set up an schedule to have someone call us and come out to measure.We were told this would cost 30.00 and if we went ahead with the install it would be taken off the price of the install.We were told installation starts around 450-500 depending on how much has to be done during install. We were told a few days after the person comes to measure we would receive a call letting us know how much the install would cost. A few days later person came and measured,he said everything looked good and should be just a simple install.Waited for over a week ,no call.Went back to store and was told have been trying to call us but there was no option on our phone to leave a message...NOT correct as have been getting messages all along from others just nothing from Home Depot. Well he then looks it up and tellls us the install will cost almost 900.00...There is NO WAY I am going to pay 900.00 to install a door that costs less than that..We looked at 2 doors previously one for almost 500.00 and one for 700.00...I do understand there is a cost involved to install the door as you are using outside contractors but this is absolutely insane that you would expect people to pay almost 1000.00 to install a door....We have been Home Depot customers for many many years but this has really made us think if this is how your customers are treating how many other times have we been ripped of over the years. Not Home Depot fans any longer.Thank you for your time

Zero not 1 I just spent on 7-5-18 1400.00 on appliances and set a delivery date 7-12-18 my card was charged by Home Depot when the delivery did not take place, The store told me that they did not have control as the delivery was paid for by the manufacturer. The driver called and could not find my new home so he would not stop at the sales center to get directions. The Staff at the store said it was beyond hthere control as the delivery was a third party, But I bought the appliances from Home Depot.
I was not nice and said the next time they delivered would they send a smarter moron.
The thing is I did not buy the appliances from a third party Home Depot cannot get anything right.

I ordered vinyl siding for my house April 18, 2018 and paid $8000 advance that day. On 24th April, there was a personnel from Home
Depot who inspected the house and gave me sheets to prepare for the project. The project was to be completed in the first weeks of June at the latest. It is already middle of July and I do not have even the schedule and no one has been able to give me an update for the last one month.
I had planned to put this house on sale after the siding work by June 15th and finished all other work needed by May 15th., I have been misled by your company and has kept me to stay ready for the project since end of April. Last three weeks, I have been frantically contacting
the manager and service co-ordinator for the update and they have promised and kept mum. I have been caused mental anguish and financial damage and still there is no schedule or estimated time of arrival (ETA) of materials. Please help resolve whatever bottleneck in your organization, This is the worst experience I ever had.
Sincerely,
Varish Panigrahi

The Home Depot on Jefferson in Culver City . Every day there are more and more dogs in the store , not service dogs just people with dogs 10 to 15 at a time it’s out of control , manager does nothing .
Piss on the floors not acceptable in any place! Shelves rarly stocked , no doors for weeks , I was told they were turned away because there were two deliveries at once! This place is a joke , I spend an average of 60to70 thousand s year in there! Now looking for an alternative store shocking! Staff very nice manager doesn’t know what he’s doing!!

Re: The Home Depot Case 08202707 [ ref:_00D50JUFY._50050xRnxW:ref ]
Tue, Dec 26, 2017 9:09 am
cjwicker4 (cjwicker4@aol.com)
To:customer_care Details
Dear Sir,
I have sent you videos of my guttering issue. I also wanted to tell you that:
1. I am a 71 year old Senior Citizen.
2. I paid cash for this guttering @$8,000.00.
3. My old guttering performed better.
4. My first response from your store was the installer came out and cleaned leaves out of the gutter.
5. Which brings me to ask what did I pay all of that money for?
6. Now you tell me that I can't get a breakdown of the prices charged?
Why?
Sincerely,
Claudia J. Wicker
4109 Holland Dr.
Knoxville, TN 37918
The video was too large to send directly via email.
So, I uploaded it to youtube as a unlisted video – meaning that only with the link can the video be viewed.
You just click on the link above and it will take you to the video.
July 6, 2018 After I sent the video and filed a complaint, I HAVE HEARD NOTHING!!
-----Original Message-----
From: ANTONIO LANE <customer_care@homedepot.com>
To: cjwicker4 <cjwicker4@aol.com>
Sent: Tue, Dec 26, 2017 7:58 am
Subject: The Home Depot Case 08202707 [ ref:_00D50JUFY._50050xRnxW:ref ]
Good Morning Mrs. Wicker,
You may attach your video address to this email.
Thanks,
Antonio L.
The Home Depot
Resolution Expeditor -Services
Phone: 1-800-654-0688 ext.76211
ref:_00D50JUFY._50050xRnxW:ref

Military ID was "not on the list" - WTF? Have been using it for years at other Home Depots with no problem. 7 Corners wouldn't recognize it because I was honorably discharged in 1973. Cashiers had no idea how to recognize a valid military ID. Customer service was no help - kep pointing to a chart saying "Your ID is not here"
Is this another tactic to chase vets away? It's working . . .

I HAVE BEEN WITH HOME DEPOT FOR A LONG TIME ALWAYS ENJOYED SHOPPING THERE BUT I'M VERY DISAPPOINTED WITH HOME DEPOT RIGHT NOW Just purchased a GE dishwasher JUNE 2018 from HomeDepot doesn't work does not clean the dishes isn't that what a New dishwasher is supposed to do had a serviceman out and they tell me that the New dishwasher needed to new update and I need to get Platinum dish soap I did and still not washing the dishes I called HomeDepot to peck it up .... Home Depot tell me I signed for the product it does not work now it needs Maintenance done on it call SEVICE come on this is a BEAND NEW DISHWASHER !!
I CALL AND TO DOMINIQVE AT CONSUMER SUPPORT SERVICE TOLD HER HOME DEPOT WILL NOT PICK THE DISHWASHER SHE SAID THAT WAS NOT RIGHT THEY SHOULD PICK IT UP IF IT IS NOT WORKING FROM THE BEGINNING OF THE ORDERS DELIVERY DATE IF I KEEP THIS DISHWASHER THAT DOES NOT WORK IT WILL NEED MAINTENANCE FOREVER
Eva Wojtanowski

Order shelving; 16" shelf track bracket 32 each, 60" shelf track standard 8 each, 80" shelf track hang track 4 each, and 12'x16" super slide linen shelving 8 each. Order all of these items on 6/28/2018. Though bought a few more items and took a few items home but had the shelving scheduled to be delivered on the 3rd of July.
But after checking the height of our garage went back to Home Depot and had the 60" shelf track standard exchanged for the 84" shelf track standard.
the only reason I had the rest of it delivered because of the length of the shelving units 12' long. And the delay was they were short on the shelving brackets.
So it was suppose to be delivered yesterday between 7:00 and 9:30 am on the 3rd of July. Now its the 4th and a holiday and called and they are now loading the truck. It would be nice to get a call to why its being delayed or a text.
I am not the only one who spends a lot of money at Home Depot and Lowes on home improvements and gardening things. And will be shopping at other hardware stores in the local community and definitely voicing my complaints to everyone I know.,

I purchased a new refrigerator and it was supposed to be delivered yesterday June 28th between the hours of 12 and 4, I waited all day for this delivery and when it came to be almost 5 pm I thought I'd better call the store to see if they are running late. I live on an Air Force Base and the store knew this when I purchased the item. when I called I was told that the delivery Was re-scheduled for Saturday 30 June and I would receive a call telling me what time. the problem is that the delivery people could not pass the gate because I assume they might have had sometype of record. I wasted an entire day waiting around and had already called base housing maintenance to pick up the old refrigerator. I also took everything out of the freezer and put it in cooler bags and coolers. now I will have to waste another day just sitting around waiting for a delivery. The real problem is that the Delivery company NEW ABOUT THIS BUT DID NOT CALL ME. this is one terrible way to do business, What I should have done is went to the local Home Depot as soon as I found out about it not going to be delivered AS PROMISED and canceled the order and went to LOWE'S TO PURCHASE one. I'm guessing you really don not care about this problem but I thought I'd get it off my chest. customer service is probably number 10 on a list of top 10 things.

Employees not answering phone for hours!!

We purchased a refrigerator for over a thousand dollars and home depot scheduled a delivery date. My wife worked from home to accept it and when they arrived the refrigerator was damaged. We already cut the water/ice line and emptied the old one. They told us we could not accept the damaged goods your stor delivered because it would void the warrantee. now our food is going bad and my wife has to stay home another day. I am so angry I already told ten people not to purchase any appliances from home depot and I plan on telling a hundred more! Why don't you have quality control? You waste your customer's time and don't seem to care!.

ORDER NO# W929016940
On todays date at approx. 10am this morning (PHYSICALLY) went into the Sunrise florida (H.D) Home depot.... asked if there were cinderblocks in stock for a project needed for today and can we pay for the same day delivery as listed on line.... sales person assured me he could take care of me.... we proceeded with ordering 200 blocks....he checked the delivery and explained it could NOT be done today but can garentee we will have them on the 16th ....which is tomorrow ...I was okay with that since we have until fathers day to get this project completed.....
Now as of 815 pm this evening I just got a call from another store here in Weston florida.( NOT THE STORE I WENT INTO AND PLACED ORDER IN...) they- (Weston store) now tell me, sorry we don't have your product in stock and need to cancel order... I explained I paid and ordered from sunrise store why am I speaking with Weston store....advised to call back store ordered from find out whats going on.... just got off phone with Sunrise store mgr.... who claims they have stock available but I need to repurchase again, YET the money my card was already charged the acct had 500 to start with after purchase of blocks at 312.20 do not have enough in acct to repurchase again when we purchased from this store in the first place.... and now I have to wait 24-48 hours for funds to be replaced before I can even repurchase.... so now I have two helpers showing up to work in the morning and will have to be sent home because we don't have the materials to complete the job.... needless to say how furious I am right now... I've been told there is nothing anyone can do...nor can we be compensated for the waste of manpower and time and now the delays in the return of funds..... needless to say my client is disappointed, and recommended we just should have gone to lowes even though they are a few miles further away from us then home depot.... but I have to be honest I'm beginning to question it myself since this is the second time I have had issues with home depot delivering product for our jobs...PLEASE ASSIST
C.C. personal files
Regards
Darry Jay Tunick
12850 west state rd 84
box 13-17
Davie Florida 33325
(954-907-5550)


Kitchen Remodel Project started over a year ago in June 2017 that included HD Exteriors for installation of 2 new doors, one in kitchen and one in office, and a new window in kitchen.
After months of scheduled and rescheduled inspections, shabby workmanship, multiple on-site visits and patch jobs, change of Project Managers and further delays, HD concluded that the products need to be uninstalled and reinstalled with all new materials. That decision was made months ago and we are still without the new installations, have no date for installation and have not heard from HD with a schedule date.
After multiple schedules and reschedules, time away from work, missed appointments altogether, failed inspections and damage to our kitchen structure as well as embarrassment to our friends and family and related stress, I still do not have what I purchased from HD and am paying big money! Needless to say, not a pleased former customer of HD and will not recommend .

I went to the Home Depot today at Chimney Rock and W. Bellfort in Houston, TX. I wanted to buy a new front door. I asked for someone to be sent to that department twice and they paged the person both times but he never showed up. I waited 45 minutes. Other customers were waiting also but they got impatient and left before I did.. I guess I will go to Lowe's tomorrow and see if I can get waited on. Thank you.

Should be a 0...... Placed a delivery and install, for my business, never showed up. They called telling me no one was here, even though someone is always at our front door. Basically told me my staff is a bunch of lyres. Then to punish us, for there mistake, now we have to wait 5 days before they come back. Worst service ever, we will never order anything from Home Depot again. Good luck on how you run your business into the ground.

I shop at home depot and in the last couple weeks have purchased $2000 or more .Today at home depot I was purchasing 2x6 16ft pressure treated lumber ,when I checked out I ask cashier why the price online is 15.99 and store is 17.57 she said she doesn't know and I ask who could I ask and she said nobody .I purchased my wood and ask if she could open overhead door so I could get it out and she said no go out side door and stood there laughing at me ,which is very hard because they have roof sheathing stacked there with limited space to get threw and carts especially with 16 ft lumber .As I struggle to get threw a cart hit my foot .I a truly thinking of doing my shopping at Lowes because this Home depot gets worse everytime prices on signs are wrong it costing more then sign says and to try to get help with something you wait forever .This cashier is very rude and to stand there and laugh at me .
thank you
Juergen Kopp
405-361-5489
6800 W RENO AVE OKLAHOMA CITY OK 73127
3908 00002 05021 06/01/18
CASHIER NAOMI
6800W RENO AVE OKLAHOMA CITY OK 73127 4057893895
3908 00002 05021 06/01/2018
CASHIER NAOMI

I would rate it no stars, but was not able to undo the lite star. I bought a battery for my Grandson's John Deere lawn mower for Christmas. I took the part number to the salesman. They asked for the cord, and I gave them the one that I had taken off the lawn mover. In April my Grandson tried to put battery in the lawn mower and it was the wrong battery, the post were did not fit. So I went to exchange the battery and the girl at the exchange counter said it would be an even exchange and put it back on my credit card. Then I got the right battery and went to pay for it. The sales person wanted to charge me for the cord that I had initially given to Home Depot when I bought the battery in December. So I was sent back to the exchange desk. I asked to speak to a manager, and tried to explain the situation to her. She was very argumentative and talked right over me. The battery cost me $14 more. It was supposed to be an EVEN Exchange. The manager then told me to take my business somewhere else. I just walked away. She then came after me as I was walking away, but I kept walking. I am United States Army Veteran and her lack of customer skills was a disgrace. I did call Corporate and lodged my complaint with a Gentleman that apologized and told me he would take care of it. My received a phone call a day later from the Home Depot store, but she was working and was unable to take the call. She called back when she got out of work. She was told the person that called had gone home. She told them to let them know I was available before 9am and after 5pm. I never heard from them again. That treatment caused me close my account and take my business elsewhere Menards and Lowe's. After all your manager suggested that. I hope the $14 was worth losing a good paying customer.
Rene Romero
630-988-4800

I went to home depot to purchase out door rocks and step stones to fix my moms yard..long story short.I had to load up 10 bags of rocks (Weighs 65 pounds each)and liad 15 stepping stones by my self .Noone came to help .May i remind you ,these rocks are so heavy it took all my strenth to put each bag in my car.It took 2 hours for me to load .it was 90 degrees outside and i camre close to calling a ambulance .i had to go back in to get my propane tank and rest of my rocks cause i couldnt push all the bags at once .i told girl at checkout how i was feeling and what had happened to me .i asked for help again .Noone came so i had to do the loading my self again.My back is now throbbing and my leggs are shaking .A emoyee from depot walked right past my car seeing my struggle and said nothing.I couldnt believe this.i videoed this the next time i went in too .i ended up loosing some bags of rock cause i dropped them as well as my step stones.Rocks are all over my car too cause the bags rip .i had to get my kids at busstop so i had to get my stuff with no help from home depot cause i wadnt gonna leave it.i almost had a seizer and heat stroke tjis day and my lower back and legs are still in pain .i hurt my self today and its a shame .this could of been prevented if they would have helped me .im a older woman,. Lifting 60 pound rocks should not have happened .i asked for help a few times but noone came ..a customer lady seen me doing this and she was upset cause depot didnt come help me out .I spent over $300 bucks this day alone , I lost a few bagsof rocks and stones as well as a hurt back and rocks all over my car seats and floor .what a mess..i never will go to Home depot again .I hope i didnt mess my back up so bad that i will be in pain forever .0

I need more than 100 words to tell my awlful exsperience at home depot in leesburg.I went to purchase landscaping rocks and step stones .i needed about 25 bags of marble rocks and 15 step stones .long story short .noone came to help me load or unload these 30 pound bags of rock.aftet pushing them to the check out myself i almost gave out..i only could get 9 bags and 7 stones in my cart cause nothing else could fit .so i walked to my car and ma6 i add it was 100 degrees .it took me a hour to put this in my car.had to go on again to get more rocks and i went to service desk ,told the lady about my exsperience and she said she would get me help .i waited ,no one came .so i had to load my car alone again.and lost a few bagsof rock cause they busted,to heavy. stones broke and now im thinking i may have a heart attack. Im 48 years old and i am so upset that noone cared to help..never gonna go back .i always shoped home depot .3 to 5 times a week.i was so upset i videoed me in the store and loading u also see a employee walk past me and i was struggling.cant belive this.i also pulled my back and stomache ..lachelle young.352 321 0968

Went on April 19 2018 to store #8144 in Victorville California to rent a small demolition chipping hammer. Me and my son walked in the associate there was sitting on her stool and I asked I'm looking for a chipping hammer to rent. She said around the corner you'll find them. I seen a lot of boxes with tools on the shelf was loaded with many different kinds of tools and I asked if she could show me which one is it. Her demeanor was such that she became Discourtous and Rude because she had to get up from her Lazy Ass to assist us! I asked for the store manager and he said he would speak to her about this, when approached by the manager she put on her Disneyland face and her whole demeanor changed, so I told the manager she's trying to be polite because he was present. Nevertheless this was a disappointment for me and embarrassing since another customer was present also.

On April 17th Home Depot counter top installer arrived at our house to install our counter top order that had been placed on March 3rd. As you can see from the dates the wait time was excessive. At the completion of the install, it was discovered the wrong color of solid surface had been ordered and installed. We choose and provided our Home Depot kitchen designer, Mitch, with the sample for "White Granite" and "White Quartz" and been incorrectly ordered.
We have been loyal customers of Home Depot Eagle Idaho for many years; purchasing items for home remodels for over 13 years. Finally after 5 years of waiting we were ready to remodel our home kitchen with great excitement. With visited with the kitchen design team member Mitch several times before placing our final order. We sat across from him and handed him the sample of solid surface "White Granite" that we decided on after looking at many samples. We order our counter tops on March 3, signing the paperwork stating we were hiring Home Depot to do the work.
After this error was discovered we have several conversations with the Eagle Store manager, Kathy. She was unapologetic for the error, told us we had signed the paperwork adn we were responsible. She also said there were 3 opportunities to verify the order, at the time the order was place, when the install company came to measure for the template and prior to installation. At none of these points did anyone ask us to verify the product ordered.
Cathy the manager has told us there is nothing Home Depot can do. I'm shocked that home depot would expect their customers to act as their quality control process. Not once we were asked to verify what had been placed in the computer. During our order Mitch's computer froze up. He suggested we go look around the store and come back in about 15 mintues and he would have our order ready. I suspect it was here where he selected "white quartz" rather than our selection of "white granite".
My wife and I feel utterly betrayed by Home Depot. After many phone calls with Kathy, Eagel store manager, she did offer a $200 compensation credit.
This feels like an insult. We have been planning our kitchen remodel for years and spent a lot of time selecting the product we wanted for our counter tops. The granite has color and the quartz is basically a boring white. It is a choice we would have never selected. This is a heavy disappointment and truley a betrayal by home depot as your loyal customer.
Our ask is to be fully compensated for the counter top material and installation costs. I hope that Home Depot will do the right thing. This error was caused by Home Depot and should not be the responsibility of your customer.
Sincerely,
Frank and Denise Loucks
6809 Baron Ave
Boise, ID 83714
208-871-4955

As an associate at 4930, I was applauded at what happened to a friend. He's retired in the NM area and I frequently help him with his shopping at the HD. Here's what happened when he went to the HD I asked him which store: " It was the Bernalillo store on Rt. 550."
Steve Goba
8:28 PM (11 hours ago)
Hi Pete,
"I set out this morning to go to Home Depot, to talk with someone about Cafe Doors. I entered the store, but really didn't know what department could take care of me. I saw an employee (an older gentleman) and asked him where I should go for Cafe Doors. I could see that this question puzzled him so I showed him the picture that I printed out from your e-mail. He said "We don't carry those." I said "I believe that you do because I saw this online." He said "Well, you'll have to go online." Everything that he said was in a very rude tone. I then said "I can see that I'm pissing you off, so I'll just leave." I left the Home Depot and went to Loews. I found the right department and the fellow there said "May I help you?" I said "I'm looking for cafe doors" and I showed him the picture. He said that they didn't carry these in stock but that he could special-order them for me. I asked if he could get a custom size for me and he replied "No problem." He took the time to pull up the information on his computer and showed me the different styles that were available. He was very courteous and I ordered the doors from him. Even though they were a custom size, he said that if they don't fit, or if I don't like them, I could return them.
I kind of knew that Home Depot didn't have them, so all that I really wanted to do was to see if they could order them for me. I'm really lousy trying to order things online. Just last week, I ordered some cabinet pull handles online -- and it was not easy for me. I ordered only two and received and paid for 14. That's why I didn't want to order the doors online -- I'm just not computer savvy.
In any case, I appreciate your help with providing the picture and installation advice."
I did respond to Steve with an apology:
peter brainard <petebrainardin54562@gmail.com>
8:45 PM (11 hours ago)
"Steve,
Sorry you had the problem at HD. Yes, just like any place you go there are bad employees!! The store manager of the HD you went to should hear about it.
If you ever run into the problem again with doors or windows, the millwork dept. is the place to go. Yes, a café door isn't stocked but just like Lowes, we special order them. " In fact, if you ever have a online ordering problem again, I can order for you and have it shipped directly to you or your local HD.
I have also attached the picture of the café doors I sent him to get at his HD.


On 10/9/2017 I called Home Depot to request a replacement Simonton window under the warranty provided with my initial purchase. The call was promptly handled and a job order (5703356) was assigned. After placing at least a dozen calls, and receiving constant assurances from the customer service center that the window would be replaced, no follow-up occurred. Not a single customer service representative returned my calls or provided any action. Although the spelling of the names may be wrong, these representatives and managers included Libby Beard, October Warden, Greggory Williams, Scott Nimer, Brad Schwiger and Gary Schlowski.
Through the efforts of Ms. M. Simpson, a new employee with Home Depot, I was finally able to obtain a replacement window on March 3/31/2018. This was an unacceptable 173 days after my initial request.
As a previously loyal Home Depot customer I am frustrated and offended by this lack of customer service. As a stockholder I am concerned. My suggestion is to stop selling products with long-term warranties, shutdown the customer service group responsible for these products, and find another job for Ms. M. Simpson, the only person who could operate within an obviously broken system.

I am boycotting your store until you stop boycotting Laura Ingraham. How dare you! David Hogg is a profane kid who speaks with a filthy mouth denigrating gun owners. He has been funded through the far left, especially by George Soros. The shooting was a tragedy, but it could have been stopped several times--by police, the FBI, the family he stayed with, by counselors and doctors. You and the other businesses make me sick to my stomach. Sick. The boy is having a hard time getting into university because he is very unpleasant. I have a card, but won't use it and will cut it up forthwith. Leftist pigs...all of you. Supporting a 17 yr. old over a Catholic conservative who is highly educated and was a Supreme Court law clerk.
You'll lose A LOT of business!!!!

Worst delivery event for me my delivery would be between 10 a.m.and 2p.m. 4 p.m.still no delivery no One calll.I call the Store some lame excuse..NEVER WILL PỦCHASE APPLIANCES FROM THEM AGAIN..

We signed up for a 2 year no interest no late fee program to reface our kitchen cabinets. After 6 months I received a bill stating if I didn't pay in full we would be accruing interest and late fees. I spent probably 2 weeks of my time trying to reach the right department, with a complete "run around" this person said she was not in charge but this other person was. When I spoke to him, he sent me to the next person round and round till they thought I would give up. I finally got with the right department and faxed over the original contract with the two year info, thinking it was resolved. Another 6 months went by and again same thing, "if you don't pay in full by the end of July 2017 interest and late fees will accrue." This with one more year to go and again I had to go through the same thing all over. This 2 year contract meant nothing to Home Depot it was just a come on so that I would owe them late fees and interest. That is not the worst of it. I visited a family member after my mother's funeral in West Hampton New York. She had the same kitchen refacing on her older cabinets, only much larger floor plan, and more elaborate hardware with glass fronts etc. and only paid a third of what we paid. We were completely overcharge. I am thinking of contacting the Attorney General in the State of Georgia, to see if others were duped into believing they had a two year contract that was pulled from under them and mysteriously changed into 6 months. Also how many others have complained about the overcharging of cabinet refinishing. My cousins for double the space and much nicer was 5,000.00 and ours in Colorado was $12,000.00 Very disappointed in Home Depot, Maria Cocchiarelli-Berger

I'm writing this because of no response from my store rating of 1 overall. This is not the first time with a problem at return counter. store 755 schillinger road mobile ,al .I ordered a gas grill on line 199.00 ,it asked if wanted put together for free, who would not .Online sent me a comp # an stated will contact the when order is ready. That was Saturday ,sunday I received e-mail ready for pick up .I go to the store Gayle tell's me the person who puts it together wont be in till Tuesday .Told me to come back then , I live 40 minutes away one way , She didn't look outside to see if one was there ,just said id have to come back .I I received a refund 20 minutes there, I went to lowes bought one for 159.00 . Gale is not the person who needs to be behind the counter when ,you don't try to trouble shoot . poor service , I work at a shipyard with 7,000 works I will tell anyone who mentions home depot , about my dealings an there lack of caring. Guess I wont be entered for the 5,000 give away !!!!!!!!

Last week we ordered an expensive LG French Door refrigerator freezer which we paid cash for.
We were told that it would be delivered today between 1-5.
After securing the food to prevent spoilage as well as possible and getting the old refrigerator ready to be hauled away, we sit home all day without a word.
After calling the manager we were told that he could not get in contact with whomever was supposed to be delivering the refrigerator and a bunch of general nonsense.
Then he told us that it would be delivered on Saturday which is two days away,while our food sits and rots.
After putting some much needed “teeth” into our conversation with him and hanging up and calling the corporate office, the manager called back and stated that he had found the delivery truck in question and our appliance was on it and would be delivered today.
We are still waiting.
The corporate office was no better than he while relating our complaint to them.
Be leery of Home Depot.
You might get your stuff on time or you might not.
I also know of other problems with them that happened with my sister and brother-in-law when having a door installed.
Thanks for your time.

I have purchased appliances before so I bought a HE stove for over 1000 dollars and was expecting a delivery today from 4 -8 time frame which was assigned to.me. I followed the instructions and removed the stove to make way for the new stove. I waiting for delivery and got a call at 5:30PM and was told that one delivery person got injured (truth who knows) What no replacement? I was told that the soonest delivery would be Tuesday. I work so it would have to after 4:30 PM.
So here I am with no stove for the next four days with no accommodation to get me the stove I paid for and entered into contract with you Home Depot. It was not my fault that my delivery is being delayed. When I contacted your customer service I was told that there was nothing that they could do. I asked why due to no fault of my own could I not be scheduled the next day to compensate the cancellation of my delivery today. I was told courtly there was nothing could be done.
Hey Home Depot I am the consumer who entered in good faith to purchase and receive my goods. Now I have no stove after following your guidelines for the next four days. I am upset and extremely disappointed.
If I could I would look for another stove not in a big box store but in a local dealer or if I had a truck I would see if a Home Depot store had my model in stock but at 67 yrs old I do not have the energy to pursue such. So I wait having to cancel the dinner I had planned on my new stove on Saturday for my sister and her husband's anniversary.
Very disappointed in Chicopee MA
Mike K 413#592-1054

Do NOT buy this carpet. It has lost its pattern in normal wear areas in only 13 months. Home Depot had a new piece tested that rated 3.0(their minimum to deny replacement) after 12,000 hexapod cycles. Their response was it passed the test and they could not help me further. Wrong answer for a $5,000 investment. We have now filed a complaint with the BBB. Not enough room for the whole story.

on Nov. 30 I purchased 2 sets of Samsung washers and dryers as Christmas presents for my son and my daughter. The washers were out of stock so the dryers were to be delivered 12/22. My son's was delivered but they told my daughter the truck broke down. It was delivered the next day. The washers were to be delivered 1/5 between 1&5 p.m. My daughter took the day off work. Received no washer and no phone call. I called at 6:30 and was told their truck broke down AGAIN. Delivery was reset for 1/12. My son was also to get a different unit the same day as his was damaged. I personally went into our local Home Depot to make sure everything was set. They rescheduled my sons without calling, therefore he would have taken the day off for no reason. The morning of the 12th I received a call from GE delivery that their truck broke down for the THIRD time. I later found out this was a lie, they didn't assign the unit a truck number. Delivery was reset for 1/17. When they arrived they said the pan that goes underneath the washer was too small. They left it sitting in her hallway. When they took the old washer out they were too lazy to take the door off the laundry room and ending up damaging her dryer door. As it turns out the pan was not too small so my son-in-law had to install the washer himself. They never measured the pan just looked at it. I have been trying to resolve this issue for almost a month and still have not gotten an answer. Why is taking a month to get a new dryer door that they damaged? I have gone into home depot several times and talked to several people including the manager. This has been a total nightmare for both myself and my daughter. The people at GE delivery are incompetent and rude. They give the impression they could care less. I will certainly think twice before I spend any more money at Home Depot.

Council Bluffs, Iowa store: I went to the kitchen dept. and a female employee was seated at the computer with two customers. I assumed they were working on something so wandered around the dept. for some time before going back. Still sitting there so I looked around the store some more. When I returned they were still sitting there but a male employee had joined them. After I stood and stared at them he got up to help me, and we went to the other computer. He was very helpful - the whole time we were researching the three women were still sitting there, DISCUSSING RECIPES! I was beyond disgusted! They were still sitting there visiting when I left. I happen to know that the store manager bends over backwards to please his customers and I felt you should all know about this employee's attitude. I am renovating a house and always shop at Home Depot, but this kind of treatment will send me elsewhere in the future.

i am having a problem with your service and manager in the repair center on air line hwy. and coursey blvd in Baton Rouge La. i brought in a pressure washer in ocbober of 2017 for repair, Before i could give details of the problem, Your staff begin going on and on of what was not covered and what it would cost if repaired, I was then told i would need to pay a $20.00 fee for inspection of the unit, I haven't even had a chance to explain what the problem was yet, In late january of 2018 after haven't hearing from you i decided to check on the unit, I was then told the unit was not under warranty and i owed you over $80.00 for replacing a carburetor gasket alone with the $20.00 already paid a total of over $100.00 to replace a single carburetor gasket, Bottom line to all of this my pressure washer warranty does not expire until january 2019 i've shown them my original paper work, warranty papers, drove over 100 mines twice only to be denied and treated as a fool in front of other coustmer in the store, I am going to file as many complaints as needed to resolve this issue your service department never has the right to treat coustmers as they see fit and even after explaining to them i called to service plan provider and given them the date the unit expires.

Worst customer service! I bought some home appliance to be installed from Home Depot, and I had the worst experience with the installation crew. Up to now the installation crew have not installed my dishwasher, despite the fact that I paid for the full installation of my appliance. My other compliant is on the fact that the carpet crew did a horrible job installing my carpet, due to that there are air pocket in the carpet. I called on several occasions to report my experience with the installation crew. I urge this kind of customer service to be addressed. In the mean time I need my dishwasher to be installed.

Cashier 1221 0000 17569 I don't know what all these number mean, I was in the store on 1806 east gun hill RD Bronx NY 10469 cashier name Angelia, I ask her to make sure the top on the bottle was on tight, she was turning the top the wrong way, I said that is the wrong way, she said it's ok, and put a bag on top, and just kept on eating, I said, it will spill, out on the floor of my car, I said what are you doing, you are doing this wrong, she didn't even look at me and gave me the receipt, and kept on eating, no people training at all,

I was just in your store in Yuba city, your head cashier is a very rude young man he stood be me and the cashier just staring made me very unsettling.let me go back to the beginning at first he couldn't make change for a 100.00 dollar bill he had to increase here drawer and that took 10min then he made a smart remark because I slid one item over the scanner and he got irate because I did that,you might want to teach these you management kids a little respect and to treat your customers with a little dignity, My husband is a contractor and has used your establishment for as long as you have been open and this is the first time we have ever been treated like this, if this young man (mark) is in there when I am I will not shop I will return at a different time. thank you for you time

I purchased a Maytag washer at Home Depot #6980 on November 24, 2017. I was told it would be delivered on Tuesday November 28, 2017.On November 27 I received a call saying my delivery would arrive on November 28 between 11:00-3:00. At approximately 4:30 my son called to see what was the problem. He was told be on site within 20 minutes. No delivery. I called the store the next day and talked to John Rogers who rescheduled my washer for Friday December 1. No delivery. I received a call saying my delivery would be on Saturday December 2, between 9:00 and 1:00. No delivery, no explanation. I went to the store on Monday December 4 and talked to John Rogers. he had my washer rescheduled for Tuesday December 12. On December 11, I received a call saying my delivery would be here between 10:30 and 2:30 on December 12. On December 12I received a call at 12:45 saying my delivery would be here in 20-30 minutes. At approximately 1:15 a truck pulled into my driveway then left. I called the number on my caller I.D. and asked what was wrong. The man told me that call should have never been made that there was a problem at the warehouse and he would get back to me. It is now Thursday December 14 I have heard nothing and I am extremely disappointed with the treatment I have received from Home Depot. My name is Willie jean mason. My phone # is 706-867-9481. My cell # is 706-701-0585. I would appreciate help from someone.

Delivery team told me they could not install dishwasher because shutoff valve was in basement even though it was within 6 feet of dishwasher as required by the website. Home Depot customer service confirmed this over the phone and were more than happy to cancel my order rather than attempt to provide any type of assistance, promising a refund in 7-10 business days. Just contacted them after 11 business days to be told my return has not yet been processed and it will be another 24-48 hours from Monday.

My construction company was contracted by a Home Depot service provider, (and badged accordingly). The contractor, Cento Solutions, chose to garnish my pay for work that was completed 6 months ago. I will be moving forward with putting a lien on two properties contracted by Home Depot.

Store 3651 E. Greensboro N.C.2912 S. Elm Eugene St. Greensboro N.C. 27406 Salesperson: AJP429 (ANNA)
My complaint: After buying the dryer I needed, she (I think her name is Anna) told me to go to the pick-up door and wait it will be out in 10 mins.
35 mins. later. I see her with a guy, two other ( employee) guys walking the cart with two appliances on it. When they get closer I can hear what her and the guy walking with her where saying. It is at this time I realize why I`ve been waiting so long. During the finalization of my purchase I remembered she told so guy " I`ll be right with you" SO THERE YOU HAVE IT! I waiting long because she felt the guy after me was more important than I . I`ll be honest with you I almost returned it right than and there. But I was on a time restart and had invested to much time already .
Also, when I first arrived to the appliance depart, I`m walking around looking. I picked the one to buy. I look around, don`t see anyone. I walked to the other side where I find two employees sitting doing something on their phones. I asked if they where sales people. No, I`ll call and get you someone. Thanks! I was in the department 10 / 15 min. before the sales people came to help me. And that would be fine if more people than just me was taking up her time. I can not put my finger on it but, did not like her from the beginning.
I usually buy the big stuff at low`s. On this day i just went to the closest store to save the. That was a mistake that will never happen again.
There U have it!

My husband and I ordered a whirlpool gas stove and a ge washer from your Hagerstown MD store on November 1, 2017. Very good customer service from store employees. Delivery was to be made following Wednesday but was not made/no phone call stating a reason. I had to call to reschedule. Appliances delivered November 15. November 17 our gas company was at our house connecting gas range and we realized that there is no bottom to oven!! A week before thanksgiving and I can’t use the oven! We call the local store and were told to call the customer service number. Of course we are put on hold..then we are sent to service, then to parts, back to service, then back to customer service!!! No one would take ownership of this issue - for over an hour. Finally we were told that we would have the part shipped in 7-10 days. We asked that since the part should have been attached when we received the stove and thanksgiving is in a few days, could it be expedited. This kind soul checked with his supervisor and got permission to have it sent by Wednesday (yesterday).
Guess what...it’s Thanksgiving and my oven bottom panel is not here and I am expecting guests for dinner. Needless to say, everyone at my dinner will know the story along with everyone else I know.
I worked as a manager in the public sector so I know what good customer service looks like and when there is little customer service. Your stores try very hard to please the customer but your “customer service department” really needs to learn to take ownership of a problem when they speak with a customer instead of shuffling them from department to department. I don’t even have confidence that the customer service rep even went to his supervisor, but just told us what we wanted to hear to get us off the phone!
I have some Home Depot gift cards that were given to us. Sure wish I could change them to Lowes gift cards.
Linda Hann
494 Licking Creek RD
Big Cove Tannery PA 17212

Waterbury CT store # 6212.
On November 18th at 5pm est. One of your female (Caucasian employee's) racially profiled me! At the self check-out. While trying to purchase faux tin panels for my ceiling (price a little over $20.00 per sheet) your employee proceeded to ask me if I could afford to pay for the sheets and if I know how much they cost! Stating that they where expensive. When I stated to her that I did not think that they were expensive she proceeded to look up the price and again ask me if I wanted to purchase something so expensive. Completely embarrassed and angry I told her that I would not be purchasing and to remove herself from my space! Leaving out I spoke to one of the other employees informing them of the incident. The following day (11-19) after I was able to calm down I went back to speak with a manager Janisia ( I may have spelled that incorrectly) to report the incident. I have been a loyal customer to Home Depot but never have I been so disrespected and embarrassed in a store! As an African American women with two master's degrees and currently working on a PH.D, I am more than capable of purchasing some $20.00 panels. If this is the type of treat your company allows I will take my business to Lowes, Walmart or another company! Racial profiling is never acceptable and it was extremely hurtful!


To whom it may concern;
I am writing this to you as a formal complaint in regards to purchasing items at your Lockport, NY location. A few negative experiences can really outnumber any good especially when encountering insulting, humiliating, and what's clearly discriminatory assumptions from few but too many employees at this location. Our family; my husband and son often visit this store pretty much on a daily basis. My husband is no stranger to this store, as our family has been doing business with Home Depot for over 20 years. On two seperate occasions, in less than one year, he has came home very distraught, unhappy, because of the shock it's very interrupting to his routine, and our world. Both situations, What should have been an easy checkout- was without a doubt, most definitely a form of discrimination and poor customer service , with our 10 year old son present both times. No explanation was needed, our son clearly realized with discomfort, same as my husband did - the truth to the indirect accusations. I myself have never encountered anything being a white female, nor would I ever expect that my husband would be either based on who he is; well mannered, outgoing, respected by many, most importantly a genuinely hard worker who takes on many jobs on top of his regular 9-5, multiple rental properties, multiple projects, people love that hes honest and upfront, he can fix pretty much anything, most amazing father-always teaching our son to be the same person he is with already being an outstanding student with we'll rounded skills. Overall, we are genuine positive people. Alot of frustrating things are swept under the carpet, as we donnot have time or need the extra headache to put energy into complaining about things that probably won't be heard.
However todays encounter is the last straw! My husband was fixing an electrical panel box, he brought the old CH breaker piece to compare what he needed to replace, as he has done on several trips to the store with other purchases. He showed the piece to the worker who helped him look for that part, as he then realized they didn't carry it, he ended up finding a part somewhat similar that would work. While he was checking out, he put the non identical, dirty, old piece back in his pocket. His few items rang up to be what he realized was overcharged for 2 parts, when he only had one. My husband asked what he was being charged extra for, the cashier looked at him ignorantly, raised his eyebrows and stated, "ughhh, u do have 2 breakers" .. My husband instantly aware of the accusation, pulled the old used piece out of his pocket and said, "I actually only have one on the belt with a barcode, this is one I brought into the store, clearly used up and not even the same piece" The cashier refunded him, stayed quiet, continued to appear like he had a reason for his attitude, did not apologize for the " misunderstanding", not even considering that our 10 year old son is staring and well aware of the accusation. My husband kept his composure and didn't even ask him why he had the nerve to assume he would put something in his pocket right in front of his face, and didn't ask him why he would automatically charge double the price. If my husband didn't notice, he would've just been charged and that cashier feels he can charge whatever he wants without asking to scan an item, based of of poor assumption.
Honestly, Lowe's has seemed too far especially when we travel to home depot sometimes upto 3 x a day when tackling home improvements, however Lowes may actually be worth the trip.. between the time, money spent on expensive items that need to be replaced due to poor quality, and the uncomfortable situations that feel 100 percent discriminatory. Home Depot being 5 miles closer has been the choice only because of convenience to us, yet very disappointing.
Last situation worth complaining about, my husband purchased a new leaf blower. While my husband was checking out, the cashiers store phone rang, he answered the call, as he proceeded to carry on a one sided conversation, my husband can hear only his replies, "oh no..they're not.. they are buying it". The cashier hung up and carried on with the transaction. My husband asked, "was that call regarding this purchase?", the cashier said, "yes". My husband bluntly asked, "does your manager think I was trying to steal this? The cashier paused, apparently on the spot- replied, "well he didn't exactly say that". Another situation my husband had to keep his composure with, just learn to deal with being indirectly accused and humiliated, again in front of our son who is well aware of the situation without explanation.
These experiences are not only hurtful, mortifying and very offensive, but they have taken place with our son witnessing how ugly and sad this world is. Regardless of white or black, or just plain poor judgement of others.We understand that there are situations that happen that are not to be trusted, but my family did nothing to deserve the disrespect.
At the end of the day; Cashiers!!!...DO NOT charge anyone for something that was wasn't placed on the belt, donnot charge items without a barcode, Donnot charge for items the customer is unaware of, make sure you are charging for a part you actually sell in your store, next time ask, "hey can I scan that?" That would've been a better approach. Managers!!!..Donnot call your employees and put them on the spot because you were too coward to approach the customer, don't make it so obvious. We are educated people, actually the employees at this store can use some education, mabey a 101 on customer service, customer approach, and discrimination. Employees!!! Treat everyone the same. If you feel that u treat everyone this way, then that would be your policy and everyone would know that the way you run a business. If not, I hope u don't come across someone that isn't capable of holding their composure. This is a very serious matter. Corporate!!!! You may have to hire someone at the door to check every receipt and matching item like Sam's club, that way it's not offensive when everyone else has to prove themselves the same way.

Approximately March 10, 2017 I purchased a water heater for my home. The following is a summary of what transpired between March 10, 2017 to present:
1. No invoice separating product and labor cost.
2. New Phoenix Enterprises signed contract #3806-372795 as agent of Home Depot. When I asked Home Depot about
New Phoenix Enterprises status as agent reply was do not know. New Phoenix Enterprises worked against Home
Depot's interest by violating POINT 13 of contract.
3. New Phoenix Enterprises committed FRAUD.
4. Kristofer Smith, District Service Manager, discriminated by his unfairness and one-sidedness on by denying cases
07153531 and 06060067.
All I have stated above can be verified by emails and other documents.

I PURCHAED A GAS RANGE FOR HOME DEPOT ON 9/21/17. IT WAS DELIVERED TO MY HOME ON 9/27/17. THE GUYS WERE UNABLE TO HOOK IT UP BECAUSE I HAVE PROPANE GAS, SO I HADTO CALL MY GAS COMPANY. THEY CAME OUT A WEEK LATER TO HOOK IT UP FOR ME AFTER HAVINGTO BUY THE KIT TO CONVERT TO PROPANE GAS. THEY NOTICED THAT THE GAS RONGE HAD DAMAGES ON IT. I CALLEDHOME DEPOT TO LET THEM KNOW ABOUT THE DAMGES THAT WERE ON THE RANGE, BUT I WAS TOLD IT WAS NOTHING THEY COULD DO ABOUT. THEY DIRECTED MY CALL TO THE MANUFACTURED COMPANY TO RESOLVE THE PROBLEM .HOME DEPOT KEEP TELLING ME THAT IT WAS NOTHING THEY COULD DO EVERYTIME I WOULD TALK TO SOMEONE. I FELT THAT IF I AM SPENDING MY MONEY WITH A COMPANY THEY SHOULD BE ABLE TO DO SOMETHING. I HAVE NOT BEEN ABLE TO COOK FOR ABOUT 2 MONTHS. I NEED SOMEONE FROM COPORATE OFFCE TO CONTACT ME ABOUT REPLACING MY NEW RANGE. THE COMPANY SHOULD NOT BE DELIVERING DAMAGE PRODUCT TO CUSTOMER THAT IS PAYING.

I purchased a lawnmower may 12 2017. Used it approximately 8 times to cut a strip of grass 60 x80. Failed to stay running next attempt to use.
Took it to local store in Lewes, De . It had a one or two year warranty. They charged me twenty dollars just to take it in for repair and said it would
be credited back when it was repaired. It would also take 6 to 8 wks. They called me on 10/31/17, said it was ready and wanted to charge me $70+.
They said it was due to stale gas residue, which is impossible for the short period of time I had it. I lost use of this in prime season. It was not misused. If you sell products with a factory warranty a reputable company would honor it. Sorry Home Depot but for $70 you just lost a good customer. Marty

My vehicle was hit underneath their contractors awning, about 50 ft from the camera, the film showed that the guy hit my vehicle got out looked at it and then just got in and drove away, could see the license plate and everything but once you zoomed in, couldn't read the numbers , why would you have a camera outside to make sure nobody steals your products when you can't even tell who the people are that stole it??? Pretty poor, and took 5 weeks to get the answer go figure

First, I purchased doors for home and HD applied purchase to credit card-I haven't received doors yet, but I'm paying for them-$2500.00.
Second, HD uses ARS for heating and cooling installation. They are not proficient with regards as to County policies and laws/requirements. Air is working well and now they have to return to home for inspection because they didn't pull the proper work permits for work. Luis Nana said he forgot to explain need for inspection and according to paperwork from county, I have 10 days to contact the proper authorities; Nana says if inspection is not done, I WILL INCUR A FINE-NOT ARC! Why wasn't permits pulled at beginning of job? Assine! Time is money and money is time-I am wasting time and inconvenience to have someone come to my home. This used to be my favorite store and I see now that common sense is lacking.

I went in today to pick up a couple items. When leaving there was no one to check me out. It was all self checkout. I'm getting old and not very skilled in computers. As we speak my 24 year old daughter is typing this!!! There were groups of 2-3 employees hanging out in the isles. chit chatting amoung themselves doing absolutly nothing. I think ya'll could get a couplr of checkout folks for us old people. Well as a result I may be shopping elsewhere.True Value comes to mind!! Let me know what ya'll decide????????????????

Shopped at this store many times and never had a problem. On 6/5/19 it was different. Was purchasing some plastic patio chairs and carried them to the garden department for checkout. The cashier there was involved with another customer for over 20 minutes and could not resolve a problem with the cost of an item. She told a very senior citizen customer to go back and take a picture of the shelf pricing tag. I got frustrated there and carried the chairs back into the customer service desk to checkout there but there was a line, so I then carried the chairs to the normal checkout lines which had NO cashiers at all. I finally had to carry the chairs to the complete opposite end of the store and checkout at the contractor service area where i requested to speak to the manager of the store. He never showed up. The person at the contractor service desk was not helpful at all. Ended up having to walk back to the other end of the store to get my truck to pick up the chairs. There is no excuse for the lack of a cashier at the normal registers.

My parents recently purchased a Frigidaire refrigerator from Home Depot. They had a repair company, sent by Frigidaire, come in less than 48 hours.
The Freezer was not working. This repair person said the fan was not plugged in. After the repair the Freezer still was not working. A second repair
was scheduled again by Frigidaire. this time they were told the unit needed a new compressor,evaporator and several other parts that the repair person wrote down on paper. My parents are both 89 years old. Home Depot wanted to bring a LOANER refrigerator until the new one is fixed. They live in a condo that has no room to have another refrigerator setting around for at least a week. They want the refrigerator removed and their money refunded. I have spoken to both representatives from Home depot and Frigidaire. Neither one is willing to provide the customer service needed to resolve this issue. I understand there needs to be policies on return but this is an extreme situation and no one would want to keep an appliance of any kind with these issues less than 30 days from purchase.

Horrible customer service. Looks like Lowes will be my go to store. Ordered 3 sliding glass doors. Received email notice they were delivered when they weren't. Took 4 days of multiple calls to Home Depot mgrs. (because no one would call me back although requested) before the doors were located and delivered. Then found out one of the doors had dented because delivery people did not stand the door up as instructed on box. Again had to make multiple calls to managers, to be referred to dept. specialist. He will not order the door parts until a door rep comes and looks at the damaged door. It's been at least 2 weeks out since this latest issue and yet to be contacted by door rep. In addition, returned some door parts I didn't need. That fiasco involved 2 trips to Home Depot, entailing waiting at least an hour the first visit because staff couldn't figure out how to input the parts numbers into their program, and then coordinating a time with the department specialist to handle the return since apparently no one else knew how.

I have purchased from home Depot for many home depots throughout the West coast and have never found one to be as disorganized and unstocked with the proper supplies as the one in Sierra Vista Arizona the lumber I purchased was supposed to be killed dried but was very wet in fact most of it twisted before it could be used within a matter of days after being exposed to the air outside . The pickup section of the store is always blocked with contractors who parked the truck under the cover and walking and to do their shopping rather than wait to buy stuff and then pull in have had to wait up to 35 minutes to be able to get in to get supplies from the pickup section or else have to take him out into the parking lot. Recently went in for some basic tools and was told I have to shop online they don't carry the stuff I need in the store unlike most home Depot stores. Sorry to be so bummed but I used to go to home Depot a lot now I'm going to go to Lowe's they have better lumber and better tolls available.

Home Depot staff is unfamiliar with the special orders. Vanity top ordered thru the wrong vendor 1st time, vanity top delivered with the bowl in the middle 2nd time (bowl need to be off to the right) which delayed the project 5 days behind schedule. I was told by one staff member that someone would come out and measure the sink, another staff member said the sink don't need to measured. Bull nose for tile ordered in the wrong color (had to purchase and pick up the bull nose at a different location and I lost 1/2 day behind schedule). Waited an hour at the store to speak to a manager which never came. The Computers had a problem each time I visited the store. Was told on Monday that the computers were updating and someone would give me a call when the update was finished, I never heard from anyone. This project is behind two weeks and the contractor is due to go to another location starting next week (June 10). This is frustrating and I'm losing money. This is just a portion of what I've experienced. Please assist me.
Thank you

I rented an auger from your Eugene store and paid a fifty dollar rental fee and a 100 dollar deposit. The auger didn’t work so I returned it to the store rental center. They tried to check it out to see why it wouldn’t work and they couldn’t get it to work either so instead of refunding my money they only refunded me 72 dollars I asked why and the manager said because I didn’t call him so out of the 150 dollars I paid they only gave me back 72 I was not happy and asked customer service to let me talk to a supervisor and they gave me back to the guy managing the rental place again. So I didn’t ge5 any satisfaction. The reason they said they couldn’t refund my deposit is because I didn’t call them. I didn’t have any phone reception where I was at the since we didn’t use the machine it was very clean when I brought it back. I don’t understand your customer policy but I won’t ever rent from h9me depot again.
Thank you Carl Galliway

WE were told that we could get a military discount. We spent almost $3000 on a Tuff Shed. When paying for it , we were told that we could not get the discount because it was only for things that you bought there that you could manually take out. now I wish we had bought somewhere else!!!!!!!!!!!! My husband is a veteran and was told he would get the discount!!!!!!!!

On or about April 16, 2019, we purchased a Rheem Hot Water Heater at Home Depot. The cost was approximately $350.00. We asked the clerk to have someone contracted by them to do the install. On April 26, 2019 Rick's Plumb Pro did the install. I asked the man who did the install if I get my military discount now, he said the Home Depot will take care of the discount. I used my Home Depot credit card which the installer scanned my card for payment.
On or about May 27, 2019 I received my Account Statement and noticed the military discount was not applied and also noticed the statement read I owe $922.96. I went to the Home Depot store where I purchased the Hot Water Heater and asked the clerk why the discount was not applied. She could hardly speak English so she got a person named Santos who said he was the manager. He said he would take care of it, made a copy of my Home Depot card. He then left and we watched him get into a vehicle with someone and drove off. So I waited, nothing happened. I called the number listed to file a complaint, 1-800-466-3337, on May 31, 2019. I explained the situation to I think he said his name was Julian. On May 29, 2019 we went back to the store and talked to a clerk named Autum(sp) about the military discount. She said it couldn't be done because the statement was not itemized. I said all you have to do is look for the price of the unit and apply the discount. She said NO. So I called the Customer Care number, 1-800-466-3337. I talked to a person named Julian and explained my issue. He said he will call the store, place me on hold, then tell me what happened. I was told the manager would call me for an explanation. He didn't, a clerk did. She said the discount would be applied, all of $35.00. Now my issue is if the discount is $35.00, the unit was $354.99, why did it cost $503.84 to install.. I'm sorry but this is ridiculous, something is very wrong here. This needs to be investigated, I worked as a store Manager for Target and installation is never almost twice the cost of the item. And this person Santos should not be a manager, he doesn't have time for a customer, lunch is more important?

05/10/2019 I paid for carpet and installation.
05/26/2019 Home Depot call to me for set appointment time for installation. Installation was set on Wednesday 06/05/ 2019. I was prepared for this and take time off from work.
06/04/2019, day before installation, I call to Home Depot for recheck. They don't have carpet. I cancel all orders.
VERY GOOD SERVICE . THEY PROMISE 7 DAY INSTALLATION.
I waste month for business with them.
Home Depot = B.S.

I was appalled by Home Depot NOT being able (they said) to lower my interest rate!!! I have been a faithful customer, NEVER been late on my payments, and I have been a loyal customer for 2 years. I was told by a customer service rep that they (Home Depot) review an account every 6 months in order to reduce interest, HOW then has my interest NOT been reduced? Like I said, I am a good customer. I explained the latter but was told NO. I will close my account w/ Home Depot, it is obvious they don't value a faithful good customer. Just sad.

I rented a rug doctor and it ruined my carpets now I after paying $83 for that I have to hire a professional to come actually clean my carpets! That's another $149! When I chose to rent I did so because home depot offers a 4 hour rental and money is tight so $21 so the goal but when the carpets were soaked and the machine would not suck up the water it left a horrible mess in my home. The worst thing was when taken it back to the store I was treated as if I did not know how to pull a machine back and forth! Are you kidding me? I have never been treated so rudely! I can't believe people can talk to people that way! I will never go back I to home depot again!

This is in reference to Bay County, Fl since hurricane Michael. Let me Begin by saying this really concerns last to orders I've received express deliverey. The last two deliveries I received wrong material, which had to be corrected which cost me down time and considerable adgravation, the first was about two weeks this time is going to be a week, which cost me time making repairs to property. I reside in North Bay County, Fl. The local store is in Panama City, Fl. Since hurricane I've purchased almost $4000.00 on tools and materials. So for this reason I request a $100.00 store credit for my extra troubles and fairness to me..Bobby Bruecher (8505737270), Thanks

My boyfriend and I just bought our first house and have been purchasing all of our household needs from Home Depot. All of our appliances, shelves BBQ, you name it has come from Home Depot. The only reason I shop here are for the prices but lately I’ve been noticing that Lowe’s has better pricing. Upon my online ordering with Home Depot was a 20 ft ladder that was ordered on May 9 and still may 31 still has not arrived and neither Home Depot or the shipping company no where the ladder is. I have called both Home Depot and the shipping company each day because I would like my money back credited on our Home Depot project loan credit card and no Home Depot will not do that. It’s apparently a process and I have to wait. I feel like we have been ripped off. Our 140$ ladder is lost and now Home Depot will not refund our credit card are you kidding me?!?! What kind of business is run like this. We have spent so much money at this store and now a mistake has been made by either Home Depot or shipping company and no one will rectify this? Not to mention the last person I spoke to at Home Depot was rude and told me I have to wait. I’m tired of waiting I want my money back. Home Depot has stole from me and I want this situation fixed immediately!

Hello, I am a vendor/merchandiser with the plant nurseries that provide live goods to The Home Depots in Westerly R.I. and Waterford, CT. I have 15 years experience in Westerly and approximately 6 or 7 in Waterford, primarily part time. In all the years being in these locations, or environments, I have not had an associate harass, attack, or question my abilities to do my job efficiently...until recently in Waterford. As of last year when I started working in Waterford full time with the plants, a garden associate (Linda), whom I hadn't seen in this store before last year (2018), has taken a dislike toward me because I have made complaints to the manager that she will do the merchandising job, while I am there, and when confronted about this by me, she has literally yelled at me in front of customers on busy days on many occasions, as well as direct her anger and dislike for me TO the customers, calling me "crazy" and "sick", (to the surprise of the customers as you would expect). My formal complaint is that an associate, vendor, or other employee on the premises of any business, should not be allowed to react in such a manner toward another employee or vendor. The manager has spoken to her about this issue a number of times but she continues to "lash" out at me with no apparent regard for the rules, etiquette, or reprimanding, especially when the manager is not "in house". This situation puts a challenge on me to perform my job to the best of my abilities while in this store. I will not be bullied out of my job, nor will I tolerate defamation of character expressed to customers by this associate. I have an outstanding reputation with my employers as to my work and work ethics. I would appreciate a resolution to this problem so I can continue to do my job of merchandising plants and servicing customers in the way that is beneficial to all. I will continue to pursue my case against this associate as long as the problem continues. Thank you for your time.

I wanted to rent a skid steer for a week from 8010 Giacosa Place, Memphis, TN 38133. Did the paperwork, paid deposit, discussed with the sales person my truck was not large enough to haul it so I paid a tow company with a roll back truck to haul it for me. Contract # 247785.
I gave him all the info on who was to pick it up and he said everything was good to go, so I went to my build site 45 minutes away.
I get a call from my driver saying the trailer had to go with the skid steer, company policy, ( WHICH I WAS NEVER INFORMED OF).
The driver went and purchased a trailer hitch and the next call I get is they just cancelled the contract without even discussing with me. My schedule was ruined and I'm out of pocket $125 for the tow truck. Very poor way to do business and I will NEVER rent or buy anything else from Home Depot. If I could put 0 stars I would. The 3 young men behind the counter shouldn't be there without more training or supervision. This was all Home depot's fault and I would like a refund of the money I spent for nothing. I will not refer or send anyone to Home depot for anything.

I was in Home Depot last week and this is my experience. The check out area had been remodeled and there was one person checking. I don't use the self check out so the check out line was long and slow. But the contractor area was well staffed with four people stand around mostly doing nothing. I talked to one of the contractor area workers and she didn't think this change was good either but she was just an employees and there was nothing she could do. Home Depot is near to my home. I use (used) it more than Lowes.... I am glad we have a Lowes so I don't have to go to Home Depot any more. If you decide to change your check out arrangement, let me know and I may be back. Tom

I was at home depot today to buy a bag of lawn and flower pellets, along with 5 small plants.
There were several long lines of people waiting to get checked out. I was in the last line, with one person in front of me, an no one behind me. As I was getting up to the counter, a lady came by and told Me I had to get into another line because she was moving that cashier. I had no one behind me, I only had 5 small items, and there was no sign that line was closed.. She expected me to go stand in the back of 2 other long lines to check out. Totally uncalled for and bad customer service. I should have just walked off and dumped my cart... Instead I walked all the way inside the store to the self check out.
I am not impressed.
Shan

Dear Sir,
I placed an on line order #H4605-201086 for a garage door, opener and installation on line through my cell phone.
I didn't go to the store to order .
However , I placed the order for the services to my 2nd home 419, Glyndon street NE, Vienna ,VA 22180 on line.The order was automatically transferred to the store in Merrifield Store,Fairfax ,VA 22031.
The order was originally placed on 5/26/2019 from my cell phone .
I wanted to cancel the order on 5/27/2019 .
I called the store several times.No body will pick up the telephone.
It took me atleast an hour of waiting before any one could answer.This was very painful experience.
Then the store person Dwayne told me that ,I cant be reimbursed and that I will have to come to store with the credit card .Note that I originally did not go to the store to place the order.
Dwayne also told me that He cant forward the check for reimbursement either.
THis is a horrible policy that Corporate organization has to fix.
I live more than 300miles from Merrifield store.
It will take me 6 hours drive to go to store from my primary residence in Bluefield,VA..
I would like to receive a call from your corporate office and rectify the situation and be reimbursed for atleast the cost of the transaction without my travelling to Merrifield store, Fairfax, VA,
Sincerely,
Dr.Syed Ahmad.
304-5312325 cell.
276-3262638 off.

I walked up to front door @ 7:53pm on sunday & store doesnt lose til 8pm!! Front door already was locked & ignorant employee has the nerve to tell me we already closed!! I started to walk away & seen another person walking up so i told him they are closed but the same female employee opens the door & lets him in!! WTF ARE YOU KIDDING ME!! SO I SAID YOU CAN PICK AND CHOSE WHO WANT TO LET IN HUH? WELL THATS CALLED DISCRIMINATION ARE YOU AWARE OF THAT!! THIS IS BULL SHIT WHEN I WENT FOR 1 SIMPLE THING EXACTLY WHAT THAT GENTLEMAN SAID WAS 1 THING BUT I CANT WALK IN BUT HE CAN? THATS RACIST FROM HOW I SEEN IT.. SOME OTHER EMPLOYEE STATED AS I WAS WALKING TO MY CAR HEY LOWES LOSES AT 8PM TOO. SO I ANSWERED HIM AS WELL, OH REALLY IDIOT KNOW WHAT YOU SAY BEFORE YOUR DAMN MOUTH OPENS! BY THE WAY THEY CLOSE AT 9PM ON SUNDAYS!
I DO NOT FEEL APPRECIATED ESPECIALLY WHEN I AM ALWAYS IN THAT DAMN STORE! I DO NOT WANT MY HOME DEPOT ACCT EITHER I WILL TAKE THIS TO NEXT STEP IF NEEDED JUST FOR HER RACIST REACTION LETTING IN SOMEONE ELSE AFTER I WAS TOLD THEY CLOSE AT 8PM! I SAID TO HER STUPID ITS NOT 8 YET??
NEED AN ANSWER OF SOME SORT OR SOMETHING A.S.A.P.!!

Went to purchase a mirror for my bathroom which is under going a remodel at the Home Depot on Pierson rd in flushing, Mi around 10 am on May 26th of 2019, asked sales associate for assistance on getting the mirror so she paged for some one to come to the kitchen and bathroom area. After waiting for about 10 min I asked was anyone available she explained (and she was very sympathetic about it) I’m sorry but that person won’t be in till around 10:30. I politely said thank you and left to go to Menards. You can’t be serious that there was no one in that whole store that could help!!!???? So I basically drove all the way out here just to look at a mirror I wanted but couldn’t get it cause you don’t have the freaking staff????? This is why I hate Lowe’s left and why everyone one I know says homedepot customer service is horrible because it is!!!! How bout y’all open when up at the time your gonna have staff available to help customers!!! Are you serious right now!!!!

Sales person took our window order on May 9th for a SFI Vinyl Window price at $1,200.00 with a deposit of $300.00. Your Store sent out a person to measure the window. No mention was made of extra monies for labor. We received a phone call from your offices yesterday stating that we owed an extra 400.00 dollars for labor. This is three weeks later. No mention was made of extra monies for labor at the time we ordered the window. Someone in your office just noticed the error. We should not be held responsible for your employees incompetence. You need to honor the sales as it was made on May 9th. Shame on Home Depot. I will no longer frequent your stores and I will most definitely make it know to all our contractor friends that you are shady and have no regards for your customers. My husband was treated with total disregard when he called your offices to rectify this issue. We should not be made to pay a fee 0f $400.00 extra for labor when we were not made aware of it from the start of the sale. Your sales persons need more training. All that I speak with will know about your shady practices. In other words I will let everyone know that Home Depot sucks. Thank you - Rose Sirchia - 914-962-6095.

You sent me an email today asking me to verify my email address and authenticate my response to a question about my experiences with a Ryobi 40 string trimmer. I had spent some time reviewing questions for my own information and happy to answer the question when I got to it. Then I got the email. Clicking on the box (5 tries) got me an error message saying the message could not be sent because of a 'syntax error'. Since I added nothing to that authentication the error had to be in the program requesting it.
I spent the next hour trying to contact by email any version of your customer service or customer care departments with absolutely no success. I got stymied at every turn and every email or link you provided. I am thoroughly fed up. I see no reason to try to help your customers in the future by providing information about my experiences with your products or to even purchase the product that I indicated in my response. . Can you provide one?

I can not get to any person to help with anything by 800 number. everything is computer generated how does a person get in contact with a real person instead of computer generated recording? Very frustrating,

I went to home depot to get mulch went to the regester and sales person I had to get it myself ther was no one to help I am a senior and lifting 10 bags of mulch and 5 bags of potting soil was very heavy there should be someone to help with heavy items I was very disappointed of the service I shop at home depot all the time

Ordered riding lawn mower. Delivery date was 22 May. I received emails regards it’s progress for couple days. I assumed it was being shipped to HD near or at Fredericksburg Virginia, en-route to our home @ 12917 Elk Run Road, Bealeton VA. 17. We waited past oh-dark-thirty heard nothing from Home Depot neither by phone nor email. This morning the 23rd we find out the mower was put in stowage and won’t be delivered until the delivery truck is filled?? Resulting in new (maybe) delivery date June 5th.
I deem this process unsatisfactory and am canceling my participation with order WD69128440.
Glynda and Jerry Trujillo
1-540-439-8497 (Home)
1-540-809-3925 ( Cell)

It appear to be one of many who are unimpressed with the broken plastic control knobs that came with our GE microwave, a product purchased over one year ago has a defected handle.
CEREAL No: HG264108A
MODEL NO. JVM3160DF3WW
MANU MAY 2016
FCC ID VG8XMO44KYY-GE
DHHS CODE 1430448 000
VAC/Hz 120/60
I have contacted GE and to no abele, I purchase the Unit at Home Depot Coral Springs, and is new I am 70 years of age and leave alone there is no reason why this handle should had broken off this way. I
I Called GE/Appliance returns and parts department customer service line they inform I needed a new part and I made the purchase on 04/25/2019 – at the cost of $45.16
To my dismay the part is not closed to what I order. The handle it’s not even closed to what it should be. I call 1 877 959 8688 and was unable to get an agent to help, it keep sending me to the Web Portal. I was able to enter my order and I was astonish to find that there was a charge $ 36.25 for the return – and it was not even my fault that the part send was not a match.
Please contact GE and let them know that I need the correct part for this...I leave in fix income and cannot afford another microwave.
please help.
thank you,

I was looking for 4 inch square u-bolts , I was told they had them in the electrical dept.! Went to electrical dept. and they said the store does not sell what I was looking for! Hello.... You are a home improvement store, you should sell square u-bolts! I will start shopping the other two big home improvement stores. I was a loyal customer for 20 + years until today!!!

Home Dopot
I took a trip to the Home Depot Store at 3500 S. Demaree, Visalia Ca. to purchase 32 yards of carpet for my master bed room. On the first day Tuesday afternoon, may 14th I went with my wife to select color and style, we looked at samples for 20 min. never did find an associate. So on the afternoon of the 16th and 17th of May I went by myself to try and find some help with our purchase. No luck They have people working ( I think) all over the store. Had no one available to me in Carpet. I did stop a associate from another department and he was very helpful in selection and price. I did not get his name….. so….. armed with this information I went back to the store on Saturday May 18, 2019 with check book in hand to spend $1500.00 for new carpet. My wife and I stood like dummy’s along with at least 6 other people trying to find someone to take our money in the flooring department. Finally I left with 2 other elder ladies that was really upset and was quite verbal about their feelings.
• As a side note This store had plenty of personal available handing out hot dogs and other promotional items. But no personal on the register’s to take people’s money. There were 3 employees standing at the self-check out talking but no one cared that people were walking lout upset and mad.
This is not the first time I have called this to your attention I purchased a Kitchen spent $15,000 on Cabinets and ended up going to Lowes for appliances because of the same problem.
Please contact me with your solution to this problem. Thanks Richard Cummines, 3949 W. La Vida Ct., Visalia, California, 93277

Hello, No one had the decency to call me and I took off from work to meet your associate.
Confirmation Number: 70900283
Appointment Location: FALLS CHURCH #4608
6210 SEVEN CORNERS CTR
FALLS CHURCH, VA, 22044 ,
Phone #: (703 )534-9580
Associate: Joseph
Appointment: Initial Consultation for Flooring - Other
Date: 05/07/2019
Time: 10:00 AM - 10:45 AM

my plumber went to your Cascade store bought a water heater he call me sales clerk come
to the phone give her my name visa card info on 5-3-19 on 5-7-19 the Napa employee
ask me with a invoice with my water heater on it. We work in the same building the plumber
called me on the office phone , regardless what come up on the phone I gave her my name
and visa number when she did not see my name on the invoice that should have been a red flag. My name was in job description, I call them this morning to correct it they could not spell had to spell everything to them. The manager was trying to justify everything his name is Kevin Hicks he is not management material
Regards,
Johnnie Marie Williams
770-757-2959
404-766-7809
470-355-3820 ext 110

I am a veteran, home depot offers a discount to vets, but only if they have a card from the VA, verifying they are under their care. I, like a lot of vets, chose not to use the VA, because of the long waits and the lack of good care. Now, I can not get a card from the VA because I waited too long and I make too much money [I wasn't ask how much I made when they drafted me]. So I can not take advantage of being a vet at home depot. BUT, guess what? I can at LOWE's. So, guess where I will be doing the most of my shopping? Thanks for caring so much! Larry

I purchased a Whirlpool side by side refrigerator from my local store ( #704) and it was delivered on 11/20/2018. When it was installed, the delivery people scratched my new laminate floors. I had to file a claim with the subcontractors that home depot used. It took three months for the delivery company to finally pay up for the repairs. When I purchased the new floors needed to do repairs, floor installer realized that the refrigerator was scrapping the floors. I called store # 704. They said NOT THERE PROBLEM, call Whirlpool. I called Whirlpool in Atlanta. They called service man in Southaven Ms to check the appliance. This was on 03/26/2019. The tech said it appeared that the refrigerator had been dropped somewhere in delivery process. Notified home depot. Still waiting for this to be resolved. I've filed complaint over phone with corp. I spoken with store mng Rico. Last conversation with Rico, after I gave him the paperwork from Whirlpool tech was that now he could resolve. I called about 2 weeks later. He said now he needs second opinion. I need this resolved ASAP. This has been dragging on for entirely too long. Please help me.
Respectfully,
Richard Nava

On 4/16/19, I had a GE dishwasher installed that was purchased a few days earlier from Home Depot store location number 2733 in Port Huron, Michigan. When the installer was removing the old one, he had made contact with my counter top doing damage to it in two areas. He said he would report it to his office. I did not hear back from him or his office, ever. I called the Home Depot and was told to sent photos of damages which I agreed to do. After a week of not hearing anything, I had spoke to A person named Dodie and Dave the assistant store manager who absolutely did nothing to assure me of my satisfaction in getting this issued resolved. So, I took the liberty of calling there corporate offices, where i just got continually prompted and could get know one to listen to me or assist me in my claim. I went even as far as trying to reach Craig Meanes who is the CEO of Home Depot. He too, hides and does not have a contact number protecting him from public scrutiny. I wish that the Home Depot would go out of business, They don't give a hoot or a holler about themselves or the people who they sell and service to. I will never ever purchase anything from them again.

Worst employee treatment I have ever received. From customer service person (elderly gentleman) Jeff, HD store 418. This person is a bully, not only to customers but to employees. Every time. Observe him and you will see his rude aggressive behavior.

I have placed a $6000.00 order for new doors for my home. My complaint would be much longer than 100 words, so I will try to condense the issues. The order was sourced out to two different vendors-the home depot contact person was not helpful, I had to call him each time to find out what was going on with my order. The vendor wanted to ship 3 units all separately, which doesn't make any sense. I was able to rectify that, on my own. The Home Depot "Specialist" has never apologized for all the errors and lack of customer service throughout the process. I've called an talked to managers, who just send me right back to the "Specialist". Nicole at the Chandler Blvd location ins AZ explained that this was not handled properly and would offer compensation AFTER installation. There are separate vendors, installation people and my order was all over the place. One door at home depot and the other 4 at the vendor. The vendor was constantly confused and I had to continue to call them to clarify my order, delivery date, time and what they were delivering. Yesterday was the installation---My receipt reflects a "Finished" door, which is painted. The patio doors are not finished. Security door has a dent right next to the door handle. Contacted the "Specialist" and I was told I had to prove to the vendor door was not painted. Both installer and I sent pics. He never apologized for my inconvenience nor have I received a resolution for the wrong patio doors.


As a General Contractor, I stopped sending clients to Home Depot about 5 years ago due to poor customer services, ongoing problems with ordering materials (Ie: Late delivery, missing inventory at delivery time, etc.) and zero assistance to General Contractors vs. private buyers. Our kitchen appliance and fixtures order average about $ 10,000.00., The poor services has cost the company some serious money. Step Forward to April, 2015: Rebuilding a 2nd bathroom and laundry at my home, I met with flooring associate and ordered "Lifeproof Seasoned Wood" flooring. Explaining I was short of time and would like to finalize the order and schedule install. I have now been waiting for installation for over three weeks. This morning's install was canceled because my executed Lead Statement was never provided to the installation company. I had been waiting for the install crew for over two hours when I received a phone call that they would not be installing the produce today. Only this morning, actually the installer received the approval to move forward in an overnight email.
So, although my floor will be installed soon, I instructed a new client to purchase all bathroom fixtures, vanity, tub/shower and toilet directly from Lowes. I will continue to direct clients away from home depot and although they seem not to care, I known I am not directing client to a company that seems to have zero interest in Customer Services. Expect it will be another two years, if HD stays open that long, before I might give this company a try.

I have been a customer of this particular home depot loyally for over thirty years. I have always found the people to be helpful if not knowledgeable. Yet today I was treated very dismissively , and rudely by an elderly white female at the register who, refused to examine my VA. card which I have had and used in home depot for years. She informed me that I had to either be disabled or have a purple heart card. She stated that these were the only veterans I.D. accepted at home depot. As I insisted I had used it there many times she became more rude and much more dismissive. I left in anger an nearly left all the items I purchased on the counter and not pay for them , instead I could go Lowe's and not have this problem. A vet is a vet just because I did not die or get an appendage shot off makes me no less a combat vet. I will discuss this issue at the very next veterans / VFW meetings.

Let me start by saying I typically have a great experience at Home Depot and find the employees helpful or at least get me in the right direction to someone who can help me. However, today Thursday, 25 April 2019 I did not have my normal experience. I came into Teays Valley Home Depot in West Virginia because I have a broken window slat on my garage door. I was not sure if you carried the product so I stop by the help desk for assistance. The lady was very nice and told me she was not sure and advised me to go to the window department for help and she would paged someone. When I arrived no one was in the department. A gentlemen from another department advise to me to go to the Pro desk because they were the experts. The Pro desk said it would probably be a special order and sent me back to the window department. She radio paged Matt to meet me at the window department counter. After 15 mins of waiting another employee stop by to see if he could help me but was not able to make special orders. In front of me he talked directly to Matt via the radio and told me that Matt is on his way. Another 15 mins went by and still no Matt. The same employee saw me still waiting and apologized and recalled Matt and told me he was on his way. I waited another 20 mins with no Matt. I can not understand why Matt never came or at least told the other employee that it might take a while because he was busy with something else. I typically just walk away and avoid the business for a few months but I think it is important to let the Store Manager know about my experience so it does not happen to others. I went to the Store Manager office and found out he was not in at the time. The acting Store Manager was willing to take care of me but, I did not feel he really got or cared what I was complaining about so I decided to take my business elsewhere for now. I would like to make sure that the Store Manager is made aware of what happen because I felt like the acting was not going to make him aware. Matt needs to aware that if you are going to keep a customer waiting (which I do not mind - I waited 45 mins with no help) to let them know. I shop Home Depot all the time and never had this type of service -the store was slow and saw numerous employees but no one else seemed to be able to make a special order. Thank you for your time and your employees are typically very nice. I still do not know if Matt even existed. David Dixon 681-587-0450

Good Day One and All,
1. My complaint if you will, has fallen on deaf ears for the most part, with regard to the Casa Grande Arizona Home Depot Store, zip code 85122..
a. There is however, an Assistant Manager named *Renee*, of the aforementioned Home Depot location. Renee has listened to my complaint and, Renee has taken the most appropriate action at/from her level within the Home Depot chain of personnel level, to correct the people which are on her shift team.
2. The actual Manager of the aforementioned Home Depot location, I believe her name is **Trish** , had placed a phone call to my home phone where she left a message, stating that she was calling to speak with *Jose*..
a. My first name is *Not* Jose.!. My first name is **Wayne**.. Jose is the person with whom I had spoken with at Home Depot's Corporate Ofgfice over 48 hours ago..
3. My having placed my second call to Home Depot's Corporate Office yesterday; Where I had a conversation with a representative named *Corey*. This person had the gall to tell me that the I had to follow the protocols which Home Depot Corporate had designed and put in place..
a. First and foremost Home Depot President/CEO. This American Born Patriot Citizen, does *Not* work for you sir, and or any entity of Home Depot either.
b. What I am though, is an American Born Patriot Citizen, Well Informed American Born Patriot Consumer of Our United States Of America; Who does mind you, *Fully* know and understand my Constitutional Rights, my Civil Rights, and my Consumer Rights, from Fore to Aft, Port to Starboard, from the Top of the Mast, to the Keel..
c. The person named *Corey* , over stepped his authority with this American Consumer, to the level of someone who I would place in the **Brig** , were the aforementioned person be under my command.!. And Yes, **All* of the phone calls which I have had to date, with regard to my dealings with anyone and everyone at Home Depot, regardless of the level within Home Depot's personnel chain of assignment; Has been **Fully** recorded, so that I do not miss state anything, and or, that I miss anything that had/has been conversed about.!.
4. From my stand point of view Mr CEO/President of Home Depot; It is without a doubt, in this Career Retired United States Marines mind, that no matter who/whom I have spoken with thus far; Save one Home Depot Assistant Manager here in Casa Grande Arizona Store, and her name is *Renee*; That all others within and of Home Depot's chain of personnel assignment(s) , truly do *Not* give a hoot about my most recent experience, in and of the Casa Grande Arizona, Home Depot location.!. My complaint, with the exception of the aforementioned Assistant Manager of the Casa Grande location, who's name is *Renee*, had and has paid any appreciable attention to my and my wife's concern.!.
Have a good day/evening.
"IN GOD WE HAVE ALWAYS TRUSTED"
"MAY GOD CONTINUE TO BLESS OUR UNITED STATES OF AMERICA ALWAYS"
Sincerely,
W.S. Lester
DEPARTMENT of the NAVY
United States Marine Corps-Retired (And Yet, Still Doing FOR My Country)
Once A Marine, Always A Marine
"SEMPER FIDELIS"
To GOD, to my COUNTRY, and to the CORPS
"Semper Fi America, Semper Fi Indeed"

Dear Sir or Madam
Hello , I'm usually not a problematic person but the experiences from these stores except one. First , I went into your store in Southaven, Mississippi about two- thirty on 4/21/2019 , I was just looking for a key to be made which I didn't anyone around in this area. So, I looked around seeing that of your some associates were busy helping other people which I didn't have a problem. I noticed this older Caucasian associate stocking ,not helping no one .I approached the associate and asked him respectfully can he help with getting a key made, point me to someone or page someone to that area, Your associate looked at me and continued stocking w/ no regards to helping me at all. I also waited about five minutes checking back to that area , the associate was still stocking which I asked him again because the other associates were still handling customers , the associate gave me a look like I irritated him and continued working.
I gracefully went back to the area finally getting an associate, who got another associate about ten minutes later . One associate had no idea how to make a key which the other associate had an idea but still experimented making a key I knew wasn't going to fit which it did not . The second incident happened at your Avalon store in Memphis ,Tn. the morning of 4/23/2019 , I walked greeting everyone then asking a male associate who was close to the key area ,he then pointed another associate, African -American lady. She looked at the key, putting the key into the key machine less than a minute saying with an irritated voice that if the key was made, your key brand labeled is too thick and won't fit .She then walked off ,not even attempting to use the other machine .
Lastly, I went to the store on Poplar /Mendenhall leaving the store on Avalon, I met this lovely soul ( Chastity) who was at the cash register when I walked in the store . She immediately noticed and asked me did I needed a key made which I replied .She left her cash register with no attitude asking my for the key , making the duplicate with no problem in minutes which I was in disbelief because I had to go through all these problems for great customer service.I mostly don't complain about situations like this but I had too because there was no reason for the people in those two stores to act terrible in any way .I will never go to those stores ever again but I will continue to go to that store having the best customer service.
Thank you for listening and have the blessed of days ,
Mr. Luther L .Alexander,Jr.
City of Memphis Firefighter

I was sitting at home, relaxing after a good Easter Day dinner, when the phone rang. I saw it was from Home Depot, so I answered it. I was really taken aback that they would have their 'TELEMARKETERS" calling to verify an appointment on a Christian HOLIAY!!!! Seriously. I guess the bottom line IS that important to them. I thought about bringing this up to the lady who called but, having worked in call centers, I figured she was just doing her job. I will definitely be letting corporate know, not that I think it will do any good. Feel like cancelling the appointment.

This item was advertised at this location;
Polished Chrome
Polished Brass
More Options Available
Exclusive Pegasus 2-Handle Claw Foot Tub Faucet with Riser 54 in. Rectangular Shower Ring and Showerhead in Polished Chrome
Model# 4190-54-CP
(60)
$161.94
I live 5 min. from this location, Due to traffic it took 1 Hour to get there.
I am Handicapped an need to get a power cart to get around the store. Not 1 but 3 of your sales person's assisted me in a attempt to locate this item. After some time I was told that your store did not sell this item. Came home, DBL. checked your add, and found this add.
So, false advertising at it's best. Hope someone sues the Dollars out of ya.
Thanks for nothing, a waist of gas and time. I will not be returning to your store.
Kurt Krueger.

While shopping for a dryer at the Rt40 west store in Frederick Maryland. I was in the appliance section for a half hour. The woman working the desk there saw me walking and looking at the appliances and never asked me if I needed help. I finally had to ask her for help. When I told her I wanted to buy and take the dryer home that day. She said she only had one dryer in stock that I could buy which was way too cheap and not the one I was looking at. After checking the computer she said it would take two weeks if I picked a different one and have it delivered. Then I asked about one that was in the scratch&dent section. That dryer had obviously been dropped from an elevated location into the top corner. Possibly fell off the back of a truck... It looked like it was in a car wreck! She told me that it was a discontinued model and that was normal damage that occurred while moved around the showroom floor. I call bull. The same Exact dryer was out on show room floor. It was a Samsung and around $900. discounted to $538. I ask about a additional discount because she told me there would be no warranty on the dryer and no return. She couldn’t even Guarantee me that it would work 100%.
I was very disappointed in her Lying to me about the damage and so forth. I left there upset and went to Lowes. Walked out of there with a dryer for $500 bucks and a ten year Manufactures warranty.


THIS IS WHAT I GOT IN RESPONSE TO MY COMPLAINT. DO YOU HAVE MY COMPLAINT OR NOT?
Home
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Complaint Ivan Orisek-Home Depot-1555525122 has been created.
The website encountered an unexpected error. Please try again later.
1. BTW, your CEO's telephone number stated on your contact page has been disconnected.
2. It is nearly impossible to talk to a live person unless you are calling about online access to your credit account only - more on that is below.
It is necessary that you institute a customer service that makes it possible for us to talk to a live customer service representative. What you have now is unacceptable and possibly illegal.
Your online chat system sends us to Facebook Messenger and NOT TO A LIVE CHAT !
MAIN COMPLAINT: Online access to Commercial Revolving Account # 6035 3220 0947 5647
We have been your customers for some 15 years. Over the last several years, nearly every time we go to make an online payment, it does not work. This time, the person who does this gave it to me in complete frustration.
Today, I spent an hour talking to five or six of your people with no resolution. Some of them dumped me on another person in frustration.
It appears that your "new" online system is so unsophisticated that it cannot cope with the Ampersand in the name of our corporation - I & O Associates Mortgage - which has been on our credit card and on our statements since inception.
We were told to use only Explorer, then any browser, then myhomedepotaccount.com, homedepot.com/commercialrevolving, myhomedepot.com/mycrc but nothing works. Leaving the Ampersand out, as some of your people tried - which is not a feasible solution for us - did not do it either.
WE RESPECTFULLY REQUEST THAT YOU PROVIDE AN ONLINE ACCESS TO OUR ACCOUNT IN SHORT ORDER, BOTH FOR PAYMENTS AND FOR OTHER INQUIRIES AND PURCHASES. It is my considerate opinion - I have been working with computers for 50 years - that your IT people should be skilled enough to design a nationwide online access system that can cope with symbols in the names of companies. The current status of this issue is entirely unacceptable.
Thank you,
Ivan Orisek, President
I & O Associates Mortgage
2488 State Route 42, Forestburgh, New York 12777
Tel. 845-866-9971
IOMORTGAGE@aol.com

New window installation, Job# 1-62HU6DN
In June of 2018 I contracted with Home Depot representative Robert Lewis to replace the sliding doors and windows at my home located at
11873 SE Jupiter River Drive, Jupiter, FL 33458. I was promised a installation completion date of no later than the end of August. Someone dropped the ball and apparently the windows were never ordered. By mid August I had not heard from HD about the installation date and was becoming concerned. After numerous unanswered calls I was finally told that they would arrive at the HD warehouse before the end of SEPTEMBER!
Because of my personal schedule they were not able to start installation until mid November. Installation was finally completed before the end of the month. There was a damaged sash on one window and a faulty latch on one sliding door screen, and damaged screening on another.I was told that they would order the new parts and contact me. At the beginning of January I still had not heard from HD about the repairs. Again after countless calls someone came out in February and replaced the sash, but did not have the materials to take care of the screen issues. He said he would order the parts and get back to me. I have again placed numerous calls to no avail. It is now mid April with no resolution in sight and no response from HD. After paying over $60,000.00 I cant tell you how dissapointed I am with this whole process. All I want is for HD to do what they said they were going to do.

1. BTW, your CEO's telephone number stated on your contact page has been disconnected.
2. It is nearly impossible to talk to a live person unless you are calling about online access to your credit account only - more on that is below.
It is necessary that you institute a customer service that makes it possible for us to talk to a live customer service representative. What you have now is unacceptable and possibly illegal.
Your online chat system sends us to Facebook Messenger and NOT TO A LIVE CHAT !
MAIN COMPLAINT: Online access to Commercial Revolving Account # 6035 3220 0947 5647
We have been your customers for some 15 years. Over the last several years, nearly every time we go to make an online payment, it does not work. This time, the person who does this gave it to me in complete frustration.
Today, I spent an hour talking to five or six of your people with no resolution. Some of them dumped me on another person in frustration.
It appears that your "new" online system is so unsophisticated that it cannot cope with the Ampersand in the name of our corporation - I & O Associates Mortgage - which has been on our credit card and on our statements since inception.
We were told to use only Explorer, then any browser, then myhomedepotaccount.com, homedepot.com/commercialrevolving, myhomedepot.com/mycrc but nothing works. Leaving the Ampersand out, as some of your people tried - which is not a feasible solution for us - did not do it either.
WE RESPECTFULLY REQUEST THAT YOU PROVIDE AN ONLINE ACCESS TO OUR ACCOUNT IN SHORT ORDER, BOTH FOR PAYMENTS AND FOR OTHER INQUIRIES AND PURCHASES. It is my considerate opinion - I have been working with computers for 50 years - that your IT people should be skilled enough to design a nationwide online access system that can cope with symbols in the names of companies. The current status of this issue is entirely unacceptable.
Thank you,
Ivan Orisek, President
I & O Associates Mortgage
2488 State Route 42, Forestburgh, New York 12777
Tel. 845-866-9971
IOMORTGAGE@aol.com

We ordered an outdoor patio set online. On 4/16/19 a truck delivered one large carton around 7:45AM. Carton stated "1 of 2". I asked the driver to stay to make sure I had all of the parts. He did not. I opened the box and determined that we received the chairs, but not the table. I called Home Depot (toll free service number) before 8AM to ask that the truck return with the other box. I was told that someone would contact me back within 2 hours. Never got a call. I called back at 3:15PM and after going through the usual litany of voice mail prompts, was on hold for about 25 minutes. The service rep came back on the line and told me that we would have to return what had already been delivered in order to re-issue the order. During the 5+ hours when I was waiting for a call back, we assembled the chairs. I told this to the service associate. Her attitude was "tough", you must return the items". I live in a small town about an hour away from the nearest Home Depot and do not have a vehicle large enough to return what had already been delivered. I asked to speak to a supervisor and was put on hold again for quite some time. Eventually, a supervisor named Clayton came on the line. I explained all of the above. He was nice and told me that he would call back within 30 minutes with some type of update. It has now been more than 2 hours with no call back. Again, HD did not do what it said it would. Still don't know how to resolve this. HD does not seem interested in communicating with a customer, or provide a reasonable/logical fix for the problem. Come on Home Depot, surely a huge company can resolve this type of issue without putting the onus on the customer!!!
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