Home Depot

A month ago I went to your store in Dover, DE.

I went there to price ceiling fans.

The ones I wanted were not in stock and would have to be ordered.

The salesman who waited on me said that if I know anyone in may community that is a veteran I would receive a 10% discount.

I am not a veteran but one of the residents who is on my committee Westminster Village retirement center ) and a very good friend of mine is a resident of the community so I wanted to have him(Edwin Hoyles) purchase them and get the discount for our community.

They were to be 4 of the Ultura Home Decorations 68" @ $249.

00 each with a discount of $24.

00. four a total of $ 896.

00 Plus $15.

97 . for 4 18" down rods.

They are to be 2 in our dining room and 2 in our Rec room.

I went to Customer Service to place…

I purchased a privacy fence/gate combo August 22/19.

The gate latch began to rub against the fence in April of 2019. called several times and finally it was adjusted.

The problem has occurred again.

I called and spoke with David on June 19/19 and he said someone would come out and he would call and let me know..

No call back.

A week later I texted him and he said repair the first week in July..

No show- no call.

He said HD was very busy and he wanted to wait until he had workers doing another job close to my residence..

I texted him after that on July 3rd and he said someone would be out today July 11th.

I have not heard from them so I have tried to contact AIS and David to see if they were coming out today and received no call back.

I only have until 8/22/19 under warranty on my…

I wanna know how the fuck they expect Their lumber department to be able to get anything done,when hardly anyone is working their, and the managers don't jump in to help, all ive seen is the managers with thumbs up their fucking assholes, yelling at Lumber,when only one person at a time is working there.

I don't recommend going thwir if you can help it, Menards is WAY better.

Employe was so rude to us this morning and she’s been there for a while now because is not the first she does this she feel like she can talk to how ever she wants just because she knows she were Hispanic

it is with great sadness that I will no longer purchase goods from hd due to your economic support of Donald trump.

I will ask the same of family and friends. not another cent will come from me to hd.

During the Memorial Day paint rebate, I sent 2 receipts for a total of 5 gallons of Deck Over paint.

I mailed the rebate form and the 2 receipts in.

I only received a rebate of $30.

It should have been $50 dollars.

I have tried calling Home Depot's Rebate center only to have a stupid machine keep saying the same thing, and never being able to speak to a person.

I have called every number you have, either to be on hold, sent back to the same stupid machine I was trying to get rid of.

I am frustrated and annoyed.

Why don't you let customers talk to PEOPLE?

All I want is the other $20 I should have received.

Called the Wages Dr (Decatur, GA) branch just now to ask about a delivery and was put on hold for 16 minutes (probably more, that's when I started timing).

I called about a delivery, and after this time, hung up and called again.

When a woman answered the phone I asked if this was the same woman I was just speaking to (I recognized her voice, she didn't mine), and the slew of abuse started: "I dunno WHO you were talking to, how am I supposed to know THAT?" I said, I understand, just wondered if I needed to repeat my question, or if you remembered me, I think it was you I spoke with.

Again with the very rude comments - never asking again what I wanted, just a berating for asking my question.

I listened to her for a minute and then said "never mind, this is unacceptable, I'm registering…

Everthong about this comany is deceptive.

I bought a bosch dishwasher at the emeryville ca store.

It scheduled to be delivered and installed on june 28th 2019 between 1130-330.

The delivery person called me 200 pm to tell me item was damaged, and would i like to take delivery.

I said no.

This is my 3rd negitive experience with hd.

This was the last straw.

I cancelled the order and purchased the same item somewere else.

I will never do business with hd again.

The problem is not quite with Home Depot, but with the subcontractor for installation.

I bought in 6/26/19 an above the range microwave at a store in Selma TX(San Antonio Metro).

I paid for installation at the store.

That same evening I received a call from Sterling Installation.

A man told me they would be out to my home on Friday 6/28/19, and he will call back for the time frame.

Never receive a call from them.

So on Friday, because it was getting close to noon, I called them, this was at 11:23 am.

After calling them three more times, for a total of four,and leaving them two messages, I called the Home Depot where I purchase the microwave.

The gentleman who took my call stated that all he could do was call Sterling Installation and also leave a message on the voice mail.

I try…

So I rented a concreate saw and was asked if I needed.

A blade for it.

Really.

Renting.

So yes need a blade.

Duh.

But what they don't tell you is they charge per hour for saw.

Then 49 bucks for a blade also.

That's not right.

5 hours and total was 117.

53.

You should not have to pay more for a blade.

Should have only had to pay.

68.

53.

Home Depot.

You just losty busy contractor business.

I'll go to Menards from now on

I received a letter from Chay Holt dated June 13, 2019 informing me that he was closing the service request for my roof because he was not able to get in contact with me.

He also stated that the contact information he had on file may be incorrect.

I initially called his office sometime in May concerning two leaks in my hallway after having my roof and gutters replaced by Home Depot about 9 years ago.

I was told that someone would call me within 72 hours to schedule a time for a serviceman to come out and inspect my roof, however the only call I received was on June 3rd, well over 72 hours.

I received that call at approximately 7:45am informing me that someone would be at my house by 10:00am that same morning to look at my roof.

No one ever came or called.

I work and find it…

On 05/13/2019 I order a Versa Tube carport from Home Depot.

Today is 06/26/2019 and I still do not have the complete product.

When I placed the order, I was told that the product would be shipped in two separate deliveries, one for the steel framework and one for the roof panels.

The first delivery occurred on 05/31/2019.

Since then, I have called Home Depot 3 times and emailed once trying to find out when I will receive the second delivery. (No reply to the email).

The second call resulted in a credit of $150 due to the inconvenience.

I really appreciate the credit, but it does not solve the problem.

I still do not have the roof panels.

The last time I called, I was told that the second delivery was scheduled for 06/24/2019.

I waited at home all day that day and the next day with…

home depot dept claims they have not received payment, yet I have a receipt...

I called, spoke to a male, indifferent?

My complaint is about an employee who works at the Home Depot in Fresno, CA.

Near Shaw and Marks.

Bill McDonald is the employee there who was rude, inconsiderate, and completely shut us up without allowing us to have a word out.

Our freezer broke down within the week we bought it and was told we could come in and exchange it since it was a BROKEN item that was sold to us.

When we got there, Bill refused to exchange the item even though it was in stock and said that “the only way to do this is to put the money back on the Home Depot card and buy the other one again” EVEN THOUGHT IT WAS A STRAIGHT EXCHANGE.

My father could not find his card, he even went back to check again while I waited at Home Depot.

Bill refused to listen to us or anyone else in the store and told the other…

Went to the Home Depot store in Fort Smith, Arkansas looking for a microwave, found the one we wanted, was told by a very nice associate that we could order the microwave but it would be $69 to be delivered but we could have it delivered to the store, would be called when it was in and we could pick it up at the store ourselves and there would be no delivery fee.

We agreed on that, so in the mean time another associate came over to help the first associate because there was another customer he was helping and the second associate informed us that even though we were going to pick up the microwave ourselves when it was delivered to the store that we would still be charged this time a $59 delivery fee.

We left without the microwave which cost you a $300 sale.

How can you charge a delivery…

A.

I ordered Delta Classic 400 Curve Barh and Shower Kit at Amsterdam NU store on Sunday, May 5, 2019.

Total cost including tax and shipping was $1183.

68, charged to my credit card that day.

B Units arrived 5.

20.

19 damaged.

Husband called Amsterdam store.

They refused to pick it up.

We had to hire a truck owner to help return it to store.

No one gave us a receipt for the returned unit.

My credit card was NOT credited for the $1183.

68.

C.

Second delivery on Wed., 5.

29.

19.

Husband was home, held delivery crew while he inspected units.

Damaged so he refused to accept and units were returned to store.

Husband was told their unit would be ordered.

Two plus weeks later no unit yet.

Second unit WAS credited to credit card.

D.

We went to store on Sat, 6.

15 to inquire…

I went to the Home Depot on st Croix Virgin Islands to get some paint matched.

After Soniah messed up 2 quarts she said there was nothing she could do.

I went to get the Puerto Rican bear man and he said he would fix it.

Soniah said she was in charge and he wasn’t fixing nothing.

I don’t know why you have all these women working in paint that don’t know anything about paint only what is on the computer screen.

I never have this problem with the Puerto man and he is at least friendly.

I’ve probably bought 400 gallons in the last year but might have to rethink my options

On January 13, 2018, we received a refrigerator that was purchased at Home Depot that included delivery and installation.

The installation of that equipment was not conducted properly and the water line to the unit slowly leaked water onto the floor and into the finished basement of our home.

The damage that was incurred involved the kitchen floor, the ceiling (floating wood support, insulation, drywall, and fiber optic system) in the media room basement, possible wall damage, carpet, sub-carpet and raised wooden flooring system.

There was difficulty working with Home Depot, then Freight-Rite that installed the unit and now with AmeriClaim of Ohio and McCord and Associates.

The damage began on or around the installation date of January 13, 2018.

The claim finally made its way to…

Home Depot touts how much they support military B.

S., On memorial day I went to my local home depot to purchase a vanity for a bath remodel.

The item was not in the store (I knew that) it had to be ordered on line.

I asked the person to include the military discount and was advised it could not be used on on-line ordering.

She ultimately was very helpful called someone who said the same thing. she said people could order items on-line with being a veteran, I said I'm here, you're doing the ordering, and here's my ID.

Sorry Home depot loves it's veterans

My vehicle was hit underneath their contractors awning, about 50 ft from the camera, the film showed that the guy hit my vehicle got out looked at it and then just got in and drove away, could see the license plate and everything but once you zoomed in, couldn't read the numbers , why would you have a camera outside to make sure nobody steals your products when you can't even tell who the people are that stole it???

Pretty poor, and took 5 weeks to get the answer go figure

First, I purchased doors for home and HD applied purchase to credit card-I haven't received doors yet, but I'm paying for them-$2500.

00.

Second, HD uses ARS for heating and cooling installation.

They are not proficient with regards as to County policies and laws/requirements.

Air is working well and now they have to return to home for inspection because they didn't pull the proper work permits for work.

Luis Nana said he forgot to explain need for inspection and according to paperwork from county, I have 10 days to contact the proper authorities; Nana says if inspection is not done, I WILL INCUR A FINE-NOT ARC!

Why wasn't permits pulled at beginning of job?

Assine!

Time is money and money is time-I am wasting time and inconvenience to have someone come to my home.

This used to be…

I went in today to pick up a couple items.

When leaving there was no one to check me out.

It was all self checkout.

I'm getting old and not very skilled in computers.

As we speak my 24 year old daughter is typing this!!!

There were groups of 2-3 employees hanging out in the isles. chit chatting amoung themselves doing absolutly nothing.

I think ya'll could get a couplr of checkout folks for us old people.

Well as a result I may be shopping elsewhere.

True Value comes to mind!!

Let me know what ya'll decide????????????????

Shopped at this store many times and never had a problem.

On 6/5/19 it was different.

Was purchasing some plastic patio chairs and carried them to the garden department for checkout.

The cashier there was involved with another customer for over 20 minutes and could not resolve a problem with the cost of an item.

She told a very senior citizen customer to go back and take a picture of the shelf pricing tag.

I got frustrated there and carried the chairs back into the customer service desk to checkout there but there was a line, so I then carried the chairs to the normal checkout lines which had NO cashiers at all.

I finally had to carry the chairs to the complete opposite end of the store and checkout at the contractor service area where i requested to speak to the manager of the…

My parents recently purchased a Frigidaire refrigerator from Home Depot.

They had a repair company, sent by Frigidaire, come in less than 48 hours.

The Freezer was not working.

This repair person said the fan was not plugged in.

After the repair the Freezer still was not working.

A second repair was scheduled again by Frigidaire. this time they were told the unit needed a new compressor,evaporator and several other parts that the repair person wrote down on paper.

My parents are both 89 years old.

Home Depot wanted to bring a LOANER refrigerator until the new one is fixed.

They live in a condo that has no room to have another refrigerator setting around for at least a week.

They want the refrigerator removed and their money refunded.

I have spoken to both representatives from…

Horrible customer service.

Looks like Lowes will be my go to store.

Ordered 3 sliding glass doors.

Received email notice they were delivered when they weren't.

Took 4 days of multiple calls to Home Depot mgrs. (because no one would call me back although requested) before the doors were located and delivered.

Then found out one of the doors had dented because delivery people did not stand the door up as instructed on box.

Again had to make multiple calls to managers, to be referred to dept. specialist.

He will not order the door parts until a door rep comes and looks at the damaged door.

It's been at least 2 weeks out since this latest issue and yet to be contacted by door rep.

In addition, returned some door parts I didn't need.

That fiasco involved 2 trips to Home Depot,…