Contact Amazon Corporate

I was told that I am issued refund for two plates that I received damaged, this is the order id -113-7905298-3017063

And these are the products-

MyGift 13 Inch Vintage Copper... https://www.amazon.com/dp/B0C413JDGQ?ref=ppx_pop_mob_ap_share

12.7 Inch Antique Decorative Tray... https://www.amazon.com/dp/B09SHDNNKJ?ref=ppx_pop_mob_ap_share

Firstly I was told on sept 25, 2023 that I will need to return these for refund. But today in the evening I was clearly told that I am issued refund and I don’t need to return these items and I can donate or dispose them off (Screenshots attached!).

Neither I received a confirmation email after it nor I am issued any refund.

Attaching the screenshots from my chats today with Mr L an amazon associate, who said he has successfully issued the refund.

Hoping that I will be helped regarding this issue.

Thanks very much!

Customer service was called to resolve an issue and I was repeatedly hung up on by customer service when they could not and did not want to resolve my issue or even give me direction on how to resolve the issue. I've been a operations manager for Sysco corp, a store manager for Walmart and owned two businesses so i understand customer service and retail operation at every level. I have never been treated with such disdain and disrespect as with Amazons customer service regarding this issue. I've been a prime member and have purchased 1,000s of dollars of product over the years and have never seen such disrespect in my entire career. The representative who could barley speak clear English said she was the highest supervisor I could speak to (as kids where heard running around in the background). When I asked for her name so I could file a complaint or find a way to resolve my issue she said it was Cindy and would not give me her last name even though the first thing she, and all reps, ask was my full name. She had all my personal information in front of her, but her last name she refused to give me or assist me further. After she hung up on me I called back to customer service twice and I was calm and tried to explain again with the utmost civility and I was hung up on twice more. This should be no way to speak to a customer and Amazon should know that but outsourcing you customer service has obviously made Amazon a different retailer and to big to care.

Few days ago I ordered my merchandise for Amazon they told me that I would receive it by the end of the day I get another notification they told me that that I had to come back and request a refund or replace the item however they did that when I got my item my product was damaged when I called in to complain about the item the representative was real nasty with me I told them that business has been distasteful for the past couple of months I am tired of the disrespect with them and they're not giving me anything free if I could go somewhere else and get the products I would their business has been terrible for the past year the lack of respect the lack of empathy and the items is being charged ridiculous my items have been broke half of my items have not been received or when I called then they had to replace a couple of my items because there was damaged I am totally fed up with this nonsense I paid too much money to be treated this way it's unacceptable and it's disgusting and it just tasteful and I for one am not satisfied with this pathetic service
$23 for books that's already damaged it's
unacceptable it's not about the money when you do business with other customers they want their order however if I'm doing orders for them and I'm not getting their products to them and I'm receiving stuff that's damaged I cannot put stuff out there like that I have a reputation to maintain and this is very unethical for you all to be a business very pathetic I am disgusted with you all trust me if I could get it somewhere else I would you're not going to stop until you lose your whole business for this nasty behavior people need to be treated equally

Date Purchased July 24, 2023, ORDER # 114-
0241735-2691469. The 1st attempt made was after seven
PM. The second time, there was a note on the door asking
them to knock on my neighbor's door. I was out of town,
and they did not. Upon my return one week later, I found
out they had not knocked. I contacted customer service,
and the first agent transferred me. I was told that I had to
pay a restocking fee. I told him I did not think it was fair
since the package was not picked up. I asked to
speak to a supervisor, Tom, who stated that I should have
accepted the offer made by the prior agent. I should contact
the manufacturer because he refused to give me a refund.

Have been paying for Amazon Prime for several years but never is available when I place an order.

The worst customer service ever
All they want to do is provide platitudes and disconnect
They are not helpful and do not care about the issue
They will block any request for escalation
They talk over you and disconnect amd what can you do? Who can you talk to? How do you reach them?
You're just left to the same problem you contacted them about, to bad so sad for you but we got your money and you get nothing

Needed a specific product on 9-8-23, ordered it on 9-7 with prime (pay for the yearly membership).

Says it would by delivered on 9-8 and included delivery instructions.

Amazon attempted delivery at 4 in the morning - did not leave the package and the item was not delivered.

The pill was needed and I was highly inconvenienced. What’s the point of paying for a prime membership if I cannot get the delivery in time.

Why attempt delivery at 4am to a building where the offices are not open u til normal business hours? Why not leave it ?

I asked for the policy document for prime membership cancellation as I requested a refund for the unused remaining months for the prime membership as I intended to cancel my subscription.

The "supervisor" in response yelled at me for requesting the policy document and mentioned she won't allow any refund. Also, Amazon isn't required to provide any documents to me and she has no time to send me a policy. The 'supervisor' then yelled "I don't need to provide you any documentation or refund, you should look it up yourself" then hung up on me.

Sent an email to cs-reply and also filing a BBB complaint. Amazon has become the worst customer service company from being the best.

They keep cancelling orders and give you absolutely no reason. If items are not available take them off so people cant order them

My account had an hack attempt. I knew this because while I was out shopping a text came to my phone (6033209695) about an OTP request. I HAVE 2 STEP VERIFICATION BECAUSE I HAVE HAD MY ACCOUNT HACKED BEFORE..... After logging into my computer, I needed to change my password, changed it, then got a page to send a secondary OTP. Clicked on the send, with my current phone number,,,,, and I keep getting the message 'There was a problem, wait at least 1 minute to request another OTP. I never requested the first one????????? Waited and waited, tried many times to get an OTP ,,, for more than 25 minutes, and never got one. Tecfh support said that there were too many requests, which I replied that the first request for an OTP never got to my phone, and CLICKED ON THE RESEND OTP button, never got an OTP, tech support said that too many requests for an OTP were made (which is a lie), and to wait 24 hours to try again.. I WANTED TO SET UP MY ORDERS TODAY,, NOT TOMORROW,, I GUESS THAT amazon doesn't care about getting their $$$ for orders from clients..

This is about some auto parts that I purchased from a third-party seller at Amazon. I tried my best I went through all the hoops that Amazon wanted me to go through mind you four times every time the dispute ends up getting close by the third-party seller just by sending me an automated email.With no resolution in my opinion I’m just gonna give you some highlights basically I purchased a set of six automotive Coils Two are the factors now this third-party seller wants me to return Items at my expense which I think is unreasonable considering the shipping cost is considerable and the product is defective mind you I do not want to complete refunds just for the two defective coils or for him to pay for the return shipping either way I’m at Impasse as I mentioned above the second he sends this automated email with just shipping information nothing about return postage Amazon just seems to close the dispute and I’ve tried four times same results.

We signed up with Amazon Prime Video, I was robbed and they cloned my sim card and hacked into my gmail account and my cell phone sim card. They took over our Netflex and our Amazon Prime Video. (Netflex do have a contact no....no charge from anywhere in the world) I had to cancel my cell phone no and my gmail account so they cannot get into my other accounts as well. As we are in South Africa we do not have a way to contact Amazon to change the email or cell no so we can change our password. I can also not cancel my subscription with them even if I go into the bank. This leaves us with having to pay Amazon for no service from them.

Did not deliver item yet said delivered. Cannot hold driver of delivery accountable for lying item was delivered and not. Amazon cannot seem to track who delivers our packages. This item i paid for will now go and be resold and this keeps happening over and over again. Then now they put it like i returned the item yet i asked for a replacement because we are going through a heat wave. Someone needs to hold this guys accountable

I placed an order with Amazon Fresh, and received notifications of my order arriving. The order was supposed to arrive between the hours of 4:50pm and 5pm. I called the delivery person at 5. He said he would not be delivering my order, because his shift ended at 5pm?
This is not acceptable, and unprofessional!

order# 13310779044928216

I had gotten a package of multicolored sunflowers seeds from Amazon. I was extremely disappointed that when they grew there was yellow flowers not multicolored ones.

I had two packages delivered to the wrong address. Handed to the wrong person with a signature of ‘Arrested’.
I called customer service about getting my money refunded. Was put on hold for a ridiculous amount of time and my problem is still unresolved. This is Amazon’s mistake so why must I have to be the one wasting my precious time to get it fixed. Make your drivers accountable. Now I have to waste more time tomorrow calling back. That is NOT good customer service

PEOPLE, LISTEN UP.. Amazon does what they want because they are from OVER SEAS and know NOTHING can be done to them. Thats why they lie, hang up on you, put janitor on to say his a sup. etc, etc, Ive said for yrs that the USA needs to have dealings with the chinese govt so we can get our money back when we get scammed / ripped off. Telling them " im gonna get a lawyer" makes them just laugh because they know nothing will happen to them.Yes most need fired. Save your breath. Yeah they got me too. Only thing i can think of was to say. If i dont get my refund SOON, i have your name and will report you to the Chinese govt to tell them YOU said, you wish you were born in America instead of that RAT HOLE country youre living in now. They sure dont want their govt to think they hate their country,, Try it, it may work..

Called to get an order refund issue the first customer service representative was extremely rude and a smart ass! In which he was wrong since he did not listen to the facts. He also told me to do the math. Had he listened to what I was saying he would know the math was correct. I asked too speak to his supervisor he put me on hold and of course no one answered. I called back and got someone else and he seemed to have trouble with finding a solution to the issue and left me on hold until I finally hung up. Could someone please help solve this simple issue. All it is was an order was sent back for some blinds. Part of the order was paid for by gift card and the rest by credit card. The seller issued the the correct amount paid for by the credit card. All I asked for was the gift card balance be refunded to the account. This was too confusing apparently. Thank you John Foley

They lied to me several times stole my money packages everything I will never shop with them again

Call took place July 24th 2023, Evening at 4.54 PM.
KDP - reviews support. team.
Poor communication and call was hang up by a manager named Cara because she was upset and being a manager did not know how to talk to a customer.
1st spoke with Laeeq and he could not resolve the issue then spoke to Cara. Requested her manager's contact. She said some manager will contact me, i requested the name. She replied multiple managers someone might call. I asked for all names. She hung up on me. No one has called me in the 24 hours

I recently had a frustrating experience with Amazon's customer service. I purchased a product that arrived broken and when I reported it, they refused to issue a refund until I had packed it up, driven to a drop off location, and then claimed they never received it. After reaching out to both the company selling the product and Amazon's customer service, I was told that it would take up to 30 business days to receive a refund. I expressed my frustration about the time, money, and energy I was losing and explained that I had ordered the product for a meeting on Monday. Unfortunately, the representative was unable to offer any solutions and simply asked if there was anything else they could help me with. As a result, I closed my account due to their unsatisfactory business model, customer service, and products.

Amazon deliver me two same product and take payment of two while order is one product the size is not fit when i contact for return they return only one product they are harrassing me and not return my second product their customer service representative says that he cannot do anything

I
Have ask you numerous times
Not to park in front of my ,to serve other people today at 12:15 pm serving 4724 Crenshaw
This disrespectful to me
Thank you,
SOPHIA ASBERRY

one of your employees name Jose Alvarez. I know that he already has been in trouble for clocking a female out after she already left. I know that his route was changed. Apparently he doesn't care about his job much. He has a wife and a daughter and goes to my wife's place of employment at Whispering hills and proceeds to make sexual advances towards her. I'm not sure what to do next to get my point across, that's why I'm taking this avenue, cause the next avenue is to take it to a Violent avenue

Ordered an item off of Amazon website cost $86 on the website it said free returns within 30 days I returned it within 2 days and they only refunded me half the money I've called for 5 days now just kept getting the running around this Amazon said this to sellers problem and the seller says it's Amazon's problem

ORDER # 403-9376571-5197107 - 16 June 2023 - Never delivered

When i had a chat with the customer care , The agent Bihu , confirmed that this time i will surely get the item on time.
ORDER # 408-2099820-4435520 - 24 June 2023 - Agent placed an order as a replacement order on my behalf.
The agent didnt deliver as I do not have anything to give for replacement.

I was given a refund reference 171-6648207-9654745 , but I was never paid out my refund.

Such a poor service. I couldnt call customercare service from Norway. Norway Amazon customer care said , they dont help with orders from India. And i recieved no help from India Amazon customer care.

I feel pathetic. Its a big amount for me. please let me know the next steps.

Item delivered to wrong address. Customer service told me the item was delivered and the item may be delivered the following day...gave me inaccurate information concerning my options for a refund. Very bad experience with the whole process

Amazon sent a defective and used robot vaccum. They picked it up immediately but never refunded. Now refusing to refund that they are suspecting something but not giving any information about it.

I spoke to Customer Service. Representative Thomas on Monday, June 19 regarding a missing Log Splitter  that was suppose to arrive by 10 pm on the 19th. I explained that I even  canceled my flight to go on vacation with my wife and kids and had to get a new flight in order to receive the item.  Thomas and I mutually agreed to rescheduled the delivery for Sunday, June 26 by 8pm and I would take an early flight and come home two days early on Sunday so I would be home to receive the item. Problem is our driveway is about 1,300 feet long and most drivers just leave stuff at the road and not at my house even though I update my delivery instructions to state deliver to my house.

Thomas promised to track this new delivery every step of the way.  He even offered me a $100 voucher.

Well, it never arrived on Sunday and I waisted $237 in reissued flights and I’m now told by Customer Service representative Anj that the 130 pound log splitter was scanned today (Sunday, 6/25/23) but is now lost.  Apparently Thomas failed to track my delivery every step of the way as he promised?

I asked Anj to have the Log Splitter reordered at the original cost of $689 as they are in stock and PRIME Promised by Friday June 30. Anj told I would have to wait another 24 hours because the item was scanned on Sunday an came Up missing on Sunday so 24 hours has to pass before anything can be done. Anj told me that After 24 hours I may have the possibility (Not a guarantee ) to repurchase the splitter at the lesser price and but it may use the the $100 voucher Thomas gave me.  Of course the current price has gone up to $1,199 which is not acceptable.

I am EXTREMELY disappointed in the promises made and I. Amazon as a company right now.

Thomas told me to contact him if something went wrong. Well something went wrong. No delivery and no resolution. This purchase has been promised to me 7 days ago and it has still not arrived. On Monday 6/19/23 it was in Santa Clarita. Sunday 6/25/23 it is lost in transit.

Very unacceptable. If this is not resolved by receipt of the Splitter I ordered for the sale price I will be sharing this experience with the company who Makes the splitter and all Social Media Platforms. I truly feel Like I’m getting “the run-around.

Representative was very nice and seemed genuinely understanding. However, I DO NOT AGREE WITH HOW THE ISSUE WAS SETTLED. I got a wood splitter on sale for $689. Amazon Wharehouse lost the item and instead of replacing what was lost, they issued a refund for an item that is no longer on sale and now costs $1,199.99. The mishandling of my purchase was unforgivable. I spent $689 on the tool and over $200 in vacation plan changes changes to be home to receive an item that was confirmed to be at a Wharehouse located 30 minutes from my home.
And now, I will have to pay an additional $600 just to get the same wood splitter that your Wharehouse lost. So my total out of pocket has gone from $740 with tax to over $1,500 with transportation and time arrangement changes and taxes. Not to mention the loss of vacation time.

Unforgettable And unforgivable. This type of treatment by your company is how you lose customers. I use Amazon all of the time. Thousands and thousands of dollars a year are spent by me and my business with your company, I have Amazon business card account, Amazon Music, Amazon Prime and use your Blink, Alexa’s and MyQ systems.

After this experience my company is meeting on Friday reviewing other options to discontinue using your company and going to a competitor other than Amazon.

Amazon needed to fill my order not refund me Amazon made the mistake not me. You lose an item You replace it
Not refund it. Your
Company impacted me
Financially beyond what is acceptable or reasonable

A day later I was contacted by Thomas again to offer me a resolution. Amazon agreed to split the cost on a new log splitter as long as it was sold by Amazon and shipped by Amazon. PROBLEM: AMAZON DOESN’T SELL 20Ton Log Splitters. What a joke!

Your logistics are illegally

My account has been locked I have 9 useless kindles I cannot access their content

No stars at all. I bought 2 computers and 2 extended warranties. Bought 19 May delivered 22 May. One computer stopped working 19 June. I call after wolf 23 June and was told the item could not be returned or reply! Call sever diff numbers each person was politburo said no help due to Amazon purchase! I want to warn Everyone about this. So disappointed. I feel I have been robbed. What a scam. Buy your book from Amazon but watch out for any big purchases that May need help.

Idk why I can’t give them negative stars. I believed I was overcharged and I just spent 3 hours dealing with this issue. First thru chat which I was given a copy of help link to explain what they insisted was program that overcharge was temporary authorization hold and told “check this” and when I started to explain the amount over didn’t match any of the amounts I was charged she ended the chat and said nothing more after “check this”. Then I tried calling the 1-800 # listed on website and they tried everything not to get me to a representative but finally getting thru to someone I spent probably a little over 1.5 hrs with her while she argued the funds would be returned within 7-10 business days after order was shipped (however all items had been shipped and I was still being charged the overage amount). I tried to get her to explain how when I agreed to pay the $126 and I was charged the $148 how they were right for doing so even tho I never authorized them to charge me extra and legally they could not do this if the agreed amount was one amount and she argued that’s how they work. I explained I atleast should of been notified and given option to cancel once they discovered the order had to be fulfilled elsewhere and extra authorization charge would be charged if I agree with it. Even if charge was temporary they couldn’t just charge me what they wanted. Then after the little over 1.5 hrs I excepted I wasn’t getting anywhere I asked to speak with supervisor and was told “that wasn’t appropriate she could not expedite me to supervisor”. I had believed due to these extra charges that were holds it put my bank in negatives and now I had over draft fees I’m on hook for bc I did not agree to pay any amount extra even if it was temporary. And the whole whole I kept pointing out this charge amount I was told was auth hold was different then overage amount I believed I was charged. Finally she agreed to get me a supervisor but one wasn’t available at the time so she asked the amount of overdraft fees I’d incurred and said she would transfer me to overdraft dept for them to credit me the amount. Then magically a supposed supervisor got on phone however I believe this was just another representative bc she wasn’t very helpful nor was she polite in any way shape or form. She did just not seem like she had attitude of someone who was higher up. Anyhow after re explaining this issue and hearing the same thing about auth holds she decided to credit me this amount for what they said was auth hold. I got the transaction I’d number and everything for this credit but then I brought up how come the amount of this charge didn’t match the overage amount I was being charged. She had no explaination. I explained I know some things are charged and shipped separately however none of the totals matched the overage amount. After a good 35 mins I have her the order numbers on each transaction I was charged for. Come to find out the 1 order I thought I was purchasing that day June 9th 2023 was actually 3 different orders even tho I only checked out once and had a total of $126 at bottom. I went to my email and checked my receipt and at bottom was the $126 I believe to of agreed to pay for items but if you look at top two items it did say order number and amount. It’s just not very clear at all. Once this supervisor figured this out she became even less helpful as well as rude and entirely dis empathetic and kept cutting me off and trying to end the call rather abruptly. I explained I still had things to say and where I’m the customer and that is there job to listen to what I have to say and ensure I was satisfied to a degree she needed to listen to me. I explained the service I got this this over 3 hour ordeal was absolutely worst I’ve ever gotten. Got hung up or chat falsely ended and my issue was not heard or dealt with. Then rep on call did not even try to understand the issue or listen to my concerns or what I was explaining and just kept repeating this was how forfillment worked and I would be credited back money in 1-2 weeks time and that it was ok and company policy for Amazon to charge extra amounts and fees not agreed upon and that they aren’t obligated to even notify of extra fees nor would they allow them to decide if they wanted to pay these supposed extra temporary fees. Then she refused to escalate the call or let me speak to anyone else. And it wasn’t until I said I was reporting all the charges as fraudulent to my bank bc they didn’t add up to agreed upon amount and that I’d report to better business bureau as well as get a lawyer bc legally you can’t just charge someone more then they agreed to pay even if it’s temporary did she try to do something to help me. I was told the overage fees were going to be credited to me by that and then someone else got on phone who also was unwilling to truly listen to the facts and figure out what was really going on and where the true issue lied. Every step of way for me trying to explain this I was cut off and she’d say is there anything else. (Basically she felt bc I was unaware it was 3 separate orders and didn’t understand that at time of check out my issue was worthy of her time even if I was just trying to explain how awful this service was dealing with issue. I mean she credited me back almost $17 bc everyone believed it was temporary auth charges so obviously not a single soul really listening to what I was saying and trying to get a true idea of issue or problem that existed). I’m just so disgusted in amazon as a whole. And now that I’m aware they can and will and feel that it’s ok to charge someone more then agreed upon amount I’m certainly never buying from Amazon ever and I will make sure everyone knows that this is there typical and customary practices (that’s basically a quote of what I was told also). I’m so disgusted. And now bc this took 3.5 hours now to sort out I’m late for work which also effects my quality of life and financial situation. It’s sad bc I really did enjoy amazon and think they have great stuff and decent prices.

This has happened many times. When our orders get delivered, and my sister and I order A LOT from Amazon, the packages are being left outside no matter what the weather conditions are. Just this weekend, 5 packages were left in an area where deliveries are never left and they sat out in the rain all day Saturday and Sunday and weren't found until Monday. Needless to say the packages were completely soaked and falling apart. Luckily these were items that couldn't be damaged by getting wet, but there have ben a lot of times when the same thing has occurred. We have put in the comments sections that the items need to be put inside the barn behind the large metal horse sculpture, yet they are more often than not left outside the gate where anyone can grab them, left outside the barn because someone was to lazy to slide open the barn door, or like this weekend, put somewhere so they're not found for a couple of days. My sister orders a lot of fabric and wood items that, if they got wet, would be completely ruined. If someone is too lazy to walk an extra 20 feet and put them inside the barn, the least they could do is put them in plastic bags. I realize that work staff is low now, but that doesn't excuse the fact that merchandise that we consider important is being treated like it's just a massive inconvenience to the delivery person.

Experienced delivery driver, leaving my overnight package at the wrong address at 6 AM in the morning. Is first and foremost, they take a picture of where they left the package, and I called customer service and they can verify that it’s not my house, why should I have to wait to get a Nother package sent to me for over 24 hours. If drivers are only going by a GPS system, it is not always accurate. Drivers should verify that they are at the correct address, if the address is posted clearly for them to see. Why a simple knock at the door is not required for drivers to do if they get out at your address and leave it at your door. Even a simple phone call or text message will let the. Customer know to look out for the driver, if necessary. Not too many people will except an overnight delivery, and not be at home to receive it especially . Not too many people will except an overnight delivery, and not be at home to receive it, especially if it is coming between specific hours. This policy and procedure is unacceptable for a prime member who utilize the service and the products.

Zero stars needs to be an option. Amazon has become an evil monopoly that doesn’t care about unacceptable “customer service” which in their case is NO SERVICE, NO Problem solving, COMPLETE apathy, dishonest with refunds!

Ordered pack of 4 air filters. They came unwrapped in cardboard at a MERV 13. I will not use contaminated filters! No refunds given because i used credits in my account balance that they claim were one time only promos. $53 of my money —amazon won’t return. 45 minutes on phone and all 4 people were useless, helpless, robotic and wasted my time unapologetically as usual.

They are unable to deliver a package to an apartment door! At $150 year for “Prime” —which equates with ZERO service, monoploly—who takes their customers for granted. Amazon has become EVIL as most monopoliies do. i’m having to drive to a locker away from my home elsewhere to pick up a purchase. Rotten company. I’m done with them. Years if apathetic “leadership” and robotic foreign reps And failure to provide refunds and points owed back to account!

Done!! Evil company!

My complaint is about not being able to purchase a Google play card. If we're not allowed to purchase a Google play card with a Amazon gift card then why would you even allow us the opinion? You can keep the $50 dollar Amazon card that I added to my account. I will make sure to deactivate my account completely and never will I use Amazon again.

I try to always order things that only take two days to get here. The past couple months there's been a lot of late ones. A few times those have been gifts for birthdays, Mother's Day ect.. My mother is terminally ill and won't be here next Mother's Day. A special gift I found for her on Amazon she didn't get because it never came. I reached out to customer service and was promised a refund in 48 hours but never got that either. Instead I got an email from the company that made the gift saying I basically needed to look a little harder for it because they were showing it delivered. It wasn't and it made me feel like a liar when in fact I was telling the truth. So not only did my mom not get her gift, I am out $25.00. I wouldn't be making a big deal about it but this isn't the first time I was promised a refund and didn't get it. I really enjoy shopping on Amazon but I'm getting really annoyed with my things I order being late or not showing up at all and I'm really angry with being out money. I pay my mom's medical bills and I can't afford to be throwing money away. Another issue I have complained and complained about was the Bed Head shampoo and conditioner bottles leaking. I get promised it'll never happen again and sure enough next time it does. This last time was ahuge mess because both bottles had leaked and I had less than half a bottle of each. Can't keep complaining about it because I don't want to be called a liar.

Can I give zero stars? I bought a $6 Amazon Basics bulb that works with Alexa. It did work for 4 months. Then quit responding to Alexa, no matter what I do. The first agent denied that their is a warranty on the product and that it is too late to return it. I don't want to return it...I want a working replacement. He asked me to send him a copy of their own warranty, available on their website. So I did. He emailed back that the order number did not contain a bulb. I sent back a copy of the order that clearly shows the bulb on my order. Crickets. Finally called back and got another person I could not understand, who took 35 minutes to finally offer a refund if I would return the bulb. I'm not going to go to the UPS store for a $6 refund. All I want is a replacement bulb under warranty. Bottom line, I can't understand the reps, they don't know the product info, they can't read orders, and Amazon does not stand behind their own products. No more. Canceling all subscriptions.

I applied to merch by Amazon. I got turned down by what I think is a robot, and got an email from a robot. I got 2 emails that were the very same message. I wish I could speak to someone from merch, but they don't give a phone number. It feels unfair. I wish merch had a customer service because I love Amazon. They're a great company, but merch Amazon doesn't seem fair using robots to reply to messages

Customer service is very poor. Front line associates speak poor english and provide conflicting information requiring me to ask for a supervisor.
Last interaction was with Nik who was very rude.
Orders are seldom received on time.

I had placed an order for 3 articles which was supposed to have been delivered at my door yesterday,instead the delivery was made at a shop on the main road & l had to go & bring it from there.l raised a complaint regarding this & l was assured that it would not happen again.The second delivery which was supposed to be delivered today was being given at the same shop.On phone l told your delivery boy that it has to be delivered at my door,to which he replied that he would take it back & he did take it back.ln spite of repeated assurance from your customer service that my package would be delivered at my door,your delivery refused to do so& was rude & disrespectful .I intend to take this up with the consumer forum for deficiency in service & damages for the hardship l faced,in spite of your customer service assuring me that the 2nd & future packages would be delivered at my door,at the given delivery address

In April my card was charged $14.99 two times for something I didn't purchase. I reached out to Amazon Customer Service 4 times and was told they cannot help me because I can't verify the account that made the purchase. After explaining them several times that I didn't make the charge or give my card numbers to anyone they advised me to cancel my card and dispute the charges. I did as they instructed and upon receiving my NEW debit card, I added it to my Amazon account and on May 19, 2023 I was again charged $14.99 for something I didn't purchase. None of these charges are even linked to my Amazon account at all and yet they refuse to credit my card fir the charges. They advised me to cancel my brand new card and dispute the charge with my bank again. My bank allows one free card per year. I shouldn't have to pay for another card because Amazon account security is flawed. Let's not even talk about the insane inconvenience of having to change the payment of ALL my bills linked to the same account. DO BETTER ANAZON!

I couldn't change the phone number on my account. I went through three people on the chat box, two people on the phone and finally a supervisor that couldn't care less if I closed my account. They all told me that my current prime account was dormant. I told them that I am in Canada, they split the accounts years ago so that I could no longer access amazon.com with my account information, and I didn't care. None of them would look at my amazon.ca account. I closed my account.

I received a $25 Amazon gift card and applied it to my account and placed an order and they locked my account and refuse to talk to me and refuse to unlock my account is and won't give my gift card balance back on my gift card . They claim they want ownership proof . It's a gift card that was a gift . How do I show ownership of that. I need help getting this resolved since they refuse to help . Thank you

I ordered 44 shirts for a company event. Part of the order didn't arrive (specifically 17 shirts). I reached out via chat to customer support. The agent stated that she could see that a portion of my order (the 17 shirts) missed the departure scan and were not going to be shipped. She asked if I would like to cancel the order and that I would need to re-order the shirts. I said yes, cancel it (remember, she stated the order wasn't going to be shipped).
She cancelled the order and I never got a refund or anything showing that 17 shirts from my order were cancelled. I called this time. Spoke to TWO individuals. One of whom hung up because I think they realized that we couldn't communicate in the least- I couldn't understand her and she couldn't understand me. I call back. Same thing......no one could understand eachother until eventually we just sat there. Nothing could be fixed. So......I am sending back my order but no idea if I'll be refunded the correct amount. The order the agent cancelled just doesn't show any longer.......there is no refund and nothing on my end showing cancelled (so I will be out of pocket $456 with literally NO ONE you can talk to about it.) Reason 31,222,445,333 why people are getting real irritated w/Amazon these days

Its sign i got my delivery on 16 yh of May.Its not true.I didn t get it till now.
I did write to them twice already and they want me to contact them in tree days ,not like they will contact me!!!!!
All a time they asking me to look for my package by my neighbours!!!!!!
1/Its only my house n 3 on the street
2/ Carrier contacted me by phone 2 minutes before he should come when he never came
3/I don't know which company should make delivery that i can check
4/They treat me as a cheeter ,so where is my sign i got a package?!
5/Today i was on chat with one of asistant and its the story again.Wait next 3 days and contact them if i wont get my package!!!!
6/ im 67 years old and im on a weel chair!!!!!!!!
My payment no 406-7613594-4658744 amazon.es

I spent almost two hours on hold and transferred and told a lie about my refund. My bank was blamed everytime. I then called my bank and they confirmed they did NOT reject my refund. It was initiated but money wasn’t sent. The supervisor continued to blame my bank. Took no accountability and said all he could do was put my refund on a gift card which forces me to buy from Amazon. I asked to have the money refunded to my bank card and I was told they could only issue a credit and continued to lame my bank. The customer service reps I spoke to were so rude. I don’t want anything from Amazon again. Im now forced to because my money is on a gift card for Amazon. I have ordered products through Amazon as long as Amazon has been in existence and I have never spoke to anyone as rude as the two people I spoke with today on top of that I can’t even get my money put back on my card so I’m being forced to shop with Amazon and I don’t care to.

I I just started trying to use my Amazon store card all my info matches my account and everything everytime I try to buy something my account would get locked and then when filling there form out with proof of ownership my account would right after close I tried to talk to customer service about this meny time I keep getting bounce told to do things that didn't work and all kind this last time I tried to get help the supervisor jerad keep telling its my bank which is bs because my bank says I'm fine no locks or holds and I have my full credit amount then after I tried to explain this again he just cut the chat without fixing my issue