Contact Amazon Corporate
Toll free phone number: 206-266-1000Welcome to the Amazon complaints department. The company is one of the largest online retailers in the world, a company worth billions of dollars. It is led by CEO Jeff Bezos with it's corporate headquarters located in Seattle, Washington.
Famous for their excellent customer service, Amazon offers fast shipping on books, electronics, clothes, and millions more items for sale online. Although very few of their customers report problems, negative reviews are often found. They include shipping problems, seller complaints, accounts being banned, and rude employees. Because the company is so large, it is often hard to police the entire website.
If you need to contact Amazon corporate, the best phone number to call is their support hotline at 1 (888) 280-4331. Although, the company would probably like you to use their help website. It includes information on shipping problems, order complaints, seller feedback, and more.
Experienced poor service? File a complaint here!
Amazon Contact Information
Report complaints to corporate and get satisfactionAmazon headquarters address
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- WA 98109-5210
- United States
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206-266-1000Support email address
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Top Amazon Complaints
Browse more than 1096 reviews submitted so far
The last three times I've ordered from Amazon Prime, the items I've ordered have all been almost or over a week late, even when I've seen that the carrier has picked up the package a day or two before the delivery date. It is very frustrating how slow the delivery drivers have been in the last month or so! They really need to improve!

I was told that I am issued refund for two plates that I received damaged, this is the order id -113-7905298-3017063
And these are the products-
MyGift 13 Inch Vintage Copper... https://www.amazon.com/dp/B0C413JDGQ?ref=ppx_pop_mob_ap_share
12.7 Inch Antique Decorative Tray... https://www.amazon.com/dp/B09SHDNNKJ?ref=ppx_pop_mob_ap_share
Firstly I was told on sept 25, 2023 that I will need to return these for refund. But today in the evening I was clearly told that I am issued refund and I don’t need to return these items and I can donate or dispose them off (Screenshots attached!).
Neither I received a confirmation email after it nor I am issued any refund.
Attaching the screenshots from my chats today with Mr L an amazon associate, who said he has successfully issued the refund.
Hoping that I will be helped regarding this issue.
Thanks very much!


My Prime package was tuned over to USPS and was never delivered. USPS is saying that I requested the delivery delay, which is a lie. Amazon should fire every employee in the logisics department that send customer packages via USPS. The postal service is a discrace, and now that you turned my package over to them. I consider that package lost forever.

Customer service was called to resolve an issue and I was repeatedly hung up on by customer service when they could not and did not want to resolve my issue or even give me direction on how to resolve the issue. I've been a operations manager for Sysco corp, a store manager for Walmart and owned two businesses so i understand customer service and retail operation at every level. I have never been treated with such disdain and disrespect as with Amazons customer service regarding this issue. I've been a prime member and have purchased 1,000s of dollars of product over the years and have never seen such disrespect in my entire career. The representative who could barley speak clear English said she was the highest supervisor I could speak to (as kids where heard running around in the background). When I asked for her name so I could file a complaint or find a way to resolve my issue she said it was Cindy and would not give me her last name even though the first thing she, and all reps, ask was my full name. She had all my personal information in front of her, but her last name she refused to give me or assist me further. After she hung up on me I called back to customer service twice and I was calm and tried to explain again with the utmost civility and I was hung up on twice more. This should be no way to speak to a customer and Amazon should know that but outsourcing you customer service has obviously made Amazon a different retailer and to big to care.

Good evening first of all, I would like to file a complaint against a delivery driver on 9/14/23 I went outside of my premises to meet the driver because I live in a gated community. The driver was in the front of my building after waiting for twenty minutes I waved at the driver to let her know I was waiting. The driver made an inappropriate face gesture and said something which I couldn’t hear because the window was closed. So, I sat back down in front of the gate and waited ten minutes and the driver went to the next building stop and drove off again.

Few days ago I ordered my merchandise for Amazon they told me that I would receive it by the end of the day I get another notification they told me that that I had to come back and request a refund or replace the item however they did that when I got my item my product was damaged when I called in to complain about the item the representative was real nasty with me I told them that business has been distasteful for the past couple of months I am tired of the disrespect with them and they're not giving me anything free if I could go somewhere else and get the products I would their business has been terrible for the past year the lack of respect the lack of empathy and the items is being charged ridiculous my items have been broke half of my items have not been received or when I called then they had to replace a couple of my items because there was damaged I am totally fed up with this nonsense I paid too much money to be treated this way it's unacceptable and it's disgusting and it just tasteful and I for one am not satisfied with this pathetic service
$23 for books that's already damaged it's
unacceptable it's not about the money when you do business with other customers they want their order however if I'm doing orders for them and I'm not getting their products to them and I'm receiving stuff that's damaged I cannot put stuff out there like that I have a reputation to maintain and this is very unethical for you all to be a business very pathetic I am disgusted with you all trust me if I could get it somewhere else I would you're not going to stop until you lose your whole business for this nasty behavior people need to be treated equally


i purchased a lift recliner for my 97 year old aunt two weeks ago.. thinking i w be there when the chair arrives to assemble it.. however chair arrive a day after l few back home.. so i have been trying to get an amazon customer service person to send a person to come to my aunt house and assemble the chair for $99 as originally offered when i ordered this chair. i have been transferred 5 times, hung up on 3 times.. been on on the phone for 2 1/2 hours. Transferred to someone who finally told me that no one can come to the house because I had to pay the $99 originally to have the chair put together by their team. Amazon was supposed to contact the seller and ask them for help and that seller was going to get back to me within two days 48 hours. We have heard nothing so I contacted the seller through Amazon and the Amazon seller told me to take pictures of the chair and where I was and of course my aunt is in Washington DC and I am in Orlando Florida. It is impossible to take pictures. My aunt is 97 and has no idea how to use a cell phone. Are you kidding me Amazon what happened to you a good customer service from three years ago.? When you outsourced your customer service to a foreign speaking country, you totally ruined your customer service capabilities. I cannot understand what they are saying, they cannot understand what I am saying, even though we are still speaking English. They don’t know what to do, they transfer you all around and then never solve your problems. I have no problem with someone who has an accent, because to them I have an accent, but I do have a problem with poor customer service, them losing the call me having to call back to my throat is sore right now and still not having any resolution. Bad move Amazon fix your Customer service problem! Now you are going to lose me as a customer just because of this. My name is ida muldrow. My phone number is 757-714-7281. I would be delighted. If you called me please call me , thank you either

Date Purchased July 24, 2023, ORDER # 114-
0241735-2691469. The 1st attempt made was after seven
PM. The second time, there was a note on the door asking
them to knock on my neighbor's door. I was out of town,
and they did not. Upon my return one week later, I found
out they had not knocked. I contacted customer service,
and the first agent transferred me. I was told that I had to
pay a restocking fee. I told him I did not think it was fair
since the package was not picked up. I asked to
speak to a supervisor, Tom, who stated that I should have
accepted the offer made by the prior agent. I should contact
the manufacturer because he refused to give me a refund.

driver continues to drive his large delivery van that's too large for a resident and drives it onto my landscape retaining wall has damaged it once and still continues to drive it up my hill onto the wall after damaging it once they can park it on the road and walk it up to the house which is only 70ft away

Have been paying for Amazon Prime for several years but never is available when I place an order.

My package was supposed to be delivered Saturday But was not the carrier told Amazone that it was impossible to deliver l was home all day and no one tried to deliver my package l don’t think he was out here

The worst customer service ever
All they want to do is provide platitudes and disconnect
They are not helpful and do not care about the issue
They will block any request for escalation
They talk over you and disconnect amd what can you do? Who can you talk to? How do you reach them?
You're just left to the same problem you contacted them about, to bad so sad for you but we got your money and you get nothing

I just spent THREE HOURS OF MY LIFE TRYING TO CHANGE A SHIPPING ADDRESS WITH THE LARGEST SHIPPING COMPANY IN THE WORLD AND THEIR SYSTEM HAD NO WAY TO DO IT!!! I SPOKE WITH 7 DIFFERENT REPRESENTATIVES AND SUPERVISOR RUTH, AND NO ONE COULD HELP ME!!!! THE REASON, I PAID FOR MY ITEMS WITH A GIFT CARD!!!!! SO I AM APPARENTLY OUT 50 DOLLARS AND THE NEW PEOPLE LIVING IN MY OLD ADDRESS WILL BE GETTING SOME GIFTS!!! I AM LIVID THAT THEY HAD NO WAY TO CHANGE THE ADDRESS AND I COULDNT BECAUSE I USED A GIFT CARD!!!! I WILL NEVER BUY FROM AMAZON AGAIN AND TO THE KIND PTA WHO GIFTED ME THE 50 DOLLAR CARD, I AM SORRY IT WENT TO WASTE!!! IT WAS AN HORRIBLE CUSTOMER SERVICE EXPERIENCE WITH NO RESOLUTION OTHER THAN LOSING MY GIFT MONEY FOR MY CLASSROOM!!!!!

Needed a specific product on 9-8-23, ordered it on 9-7 with prime (pay for the yearly membership).
Says it would by delivered on 9-8 and included delivery instructions.
Amazon attempted delivery at 4 in the morning - did not leave the package and the item was not delivered.
The pill was needed and I was highly inconvenienced. What’s the point of paying for a prime membership if I cannot get the delivery in time.
Why attempt delivery at 4am to a building where the offices are not open u til normal business hours? Why not leave it ?

I ordered FANYE Modern Upholstered Futon Sofa Convertible Sleeper Couch Bed, Soft Loveseat & Sofabed for Home Office Apartment Small Space Living Room Napping Love Seats, Green Velvet Tufted Back 2 Pillows on August 17th, 2023 via Amazon. The order also included a bedframe that was delivered on August 22nd. The sofa was nowhere to be found. When I checked the order status it gave me: Delivery tonight by 8 pm, for a good week. So I finally called Amazon customer service on 8/30/2023 and they told me they would need me to wait another 48hrs before they could issue a refund. So I did. I actually waited until Sept. 7th, 2023 to call because the sofa was still not delivered. The first customer service rep. told me that there is no account in my name?! And hung up on me. I called right back and the second person was somewhat helpful. And informed me that the sofa is out of stock!!! And they are not sure when and if it will get restocked. So he issued me a refund. I am upset that the shipping updates did not match anything, the rude customer service, and that I had to go through hoops to get a refund issued. Lets hope the refund will be issued as promised within 3-5 business days.

I asked for the policy document for prime membership cancellation as I requested a refund for the unused remaining months for the prime membership as I intended to cancel my subscription.
The "supervisor" in response yelled at me for requesting the policy document and mentioned she won't allow any refund. Also, Amazon isn't required to provide any documents to me and she has no time to send me a policy. The 'supervisor' then yelled "I don't need to provide you any documentation or refund, you should look it up yourself" then hung up on me.
Sent an email to cs-reply and also filing a BBB complaint. Amazon has become the worst customer service company from being the best.

I have purchased 1000’s of dollars of merchandise with Amazon. However the new stipulations for returns is unacceptable. I ordered a pair of slippers. The right slipper is fine but the left is bigger. I live almost 40 miles from a UPS drop off. If I have the driver pick it up, I’m charged 7.99 service fee. No way. It’s Walmart from now on for all my orders.

They keep cancelling orders and give you absolutely no reason. If items are not available take them off so people cant order them

I received an email the morning of Monday, Aug 28, 2023 regard my recent order. The message o
Informed me that my payment had been declined and that I should update my payment info. I proceeded to do this immediately however, the changes were not being accepted online so I requested a call from an Amazon customer service representative, which I received a few minutes later @ 8:41am. from phone number 206-922-0685, our conversation lasted 12:49 minutes. I explained to the agent my issue and that I just simply needed to update my payment information on this order per the email I had just received. After a few minutes the agent explained to me that this order had been canceled and in order to get this item I would need to Simply reorder the item, basically starting all over. As I explained to the agent I did not see why I should have to do this because I called immediately to update my payment information and did not understand why the order had just been canceled by Amazon immediately without giving me opportunity to update. He did not know and all he could say was that I needed to reorder and that the arrival date of my product, therefore, would change. During our conversation the gentleman asked me several times if I had completed the New Order. When I got off the phone with him yes I reordered the product and because I needed the product to my surprise the due date was actually within a day of my original order arrival date. I had ordered the original item and had a delivery time of 7 Days Later, oddly enough this second order on the product same product would be delivered within two days. Explain that! But that is not even my issue. Going by what your customer service representative told me that my original order had been canceled by Amazon I did reorder the product as I said much to my surprise my order came in today. Not one but two items the exact same items the original order had not been canceled as I had been led to believe. What is wrong with your customer service agents can they not read? Apparently not I wish I had the gentleman's name but I could not understand what he said. Is this a new way to make money by double selling to people? Pretty shady if you ask me. Very displeased customer I have already dropped my Prime Membership because what is it worth nothing certainly not expedited or speedy delivery. Yours Truly very dissatisfied customer

My account had an hack attempt. I knew this because while I was out shopping a text came to my phone (6033209695) about an OTP request. I HAVE 2 STEP VERIFICATION BECAUSE I HAVE HAD MY ACCOUNT HACKED BEFORE..... After logging into my computer, I needed to change my password, changed it, then got a page to send a secondary OTP. Clicked on the send, with my current phone number,,,,, and I keep getting the message 'There was a problem, wait at least 1 minute to request another OTP. I never requested the first one????????? Waited and waited, tried many times to get an OTP ,,, for more than 25 minutes, and never got one. Tecfh support said that there were too many requests, which I replied that the first request for an OTP never got to my phone, and CLICKED ON THE RESEND OTP button, never got an OTP, tech support said that too many requests for an OTP were made (which is a lie), and to wait 24 hours to try again.. I WANTED TO SET UP MY ORDERS TODAY,, NOT TOMORROW,, I GUESS THAT amazon doesn't care about getting their $$$ for orders from clients..


i was told i could not return a product. when it said i cld when i bought it-product was damaged, i wrote a bad review and then recv'd an email asking if i would like the product replaced. i said yes...STILL NOTHING!!! it was under @0 dollars but its the principle! dont sent me an email asking if i want product replaced and then dissapear!!!

This is about some auto parts that I purchased from a third-party seller at Amazon. I tried my best I went through all the hoops that Amazon wanted me to go through mind you four times every time the dispute ends up getting close by the third-party seller just by sending me an automated email.With no resolution in my opinion I’m just gonna give you some highlights basically I purchased a set of six automotive Coils Two are the factors now this third-party seller wants me to return Items at my expense which I think is unreasonable considering the shipping cost is considerable and the product is defective mind you I do not want to complete refunds just for the two defective coils or for him to pay for the return shipping either way I’m at Impasse as I mentioned above the second he sends this automated email with just shipping information nothing about return postage Amazon just seems to close the dispute and I’ve tried four times same results.

5-6 agents with Amazon can’t hear them they whisper like it’s a secret cannot answer why my delivery is taking a month. Cannot understand them they don’t deserve a job or a paycheck shame on these irresponsible employees

We signed up with Amazon Prime Video, I was robbed and they cloned my sim card and hacked into my gmail account and my cell phone sim card. They took over our Netflex and our Amazon Prime Video. (Netflex do have a contact no....no charge from anywhere in the world) I had to cancel my cell phone no and my gmail account so they cannot get into my other accounts as well. As we are in South Africa we do not have a way to contact Amazon to change the email or cell no so we can change our password. I can also not cancel my subscription with them even if I go into the bank. This leaves us with having to pay Amazon for no service from them.

Incredibly inconsiderate customer service. Beware if you're guaranteed something by a service agent before making a purchase. They do not honor their word.

Did not deliver item yet said delivered. Cannot hold driver of delivery accountable for lying item was delivered and not. Amazon cannot seem to track who delivers our packages. This item i paid for will now go and be resold and this keeps happening over and over again. Then now they put it like i returned the item yet i asked for a replacement because we are going through a heat wave. Someone needs to hold this guys accountable


An employee frequently showing up high and operating forklift while under the influence during their work hours. I am concerned for their safety as well at the companies. Cameron Balder is a safety concern for those in the Amazon facilities. I would recommend drug testing employees.

I placed an order with Amazon Fresh, and received notifications of my order arriving. The order was supposed to arrive between the hours of 4:50pm and 5pm. I called the delivery person at 5. He said he would not be delivering my order, because his shift ended at 5pm?
This is not acceptable, and unprofessional!
order# 13310779044928216

I am an Amazon Prime member. Overall, the customer service has been great over many years. I am trying to see if I can buy a replacement part for a defective item and I have called twice today. The customer service today has been fragmented and extremely POOR. I wa sjust disconnected on my second call. Pleasd ehelp me.
Richard Sasgara
(503) 975-6409 cell

I had gotten a package of multicolored sunflowers seeds from Amazon. I was extremely disappointed that when they grew there was yellow flowers not multicolored ones.

I had two packages delivered to the wrong address. Handed to the wrong person with a signature of ‘Arrested’.
I called customer service about getting my money refunded. Was put on hold for a ridiculous amount of time and my problem is still unresolved. This is Amazon’s mistake so why must I have to be the one wasting my precious time to get it fixed. Make your drivers accountable. Now I have to waste more time tomorrow calling back. That is NOT good customer service


We bought 2 Philips Sonic care toothbrushes on July 22nd. We received confirmation that the package would be delivered on 7/24/23. On the 24th it stated that it was running late. I waited until 7/27/23 and called our local post office where it said it was delivered to. They stated they receive a container with amazon packages in it and they scan it which states it was received at the post office. Then they take all of the packages and scan everyone individually, she said our package never made the container. I contacted Amazon and they said they cannot refund us or give a replacement to us until 8/8/2023. I took a screen shot on my phone which they said I could not send to them because their chat does not support it. I states that package looks like its lost request a refund or replacement now. The customer service reps were rude and kept saying sorry there is nothing we can do at this time is there any thing else I can do for you.


PEOPLE, LISTEN UP.. Amazon does what they want because they are from OVER SEAS and know NOTHING can be done to them. Thats why they lie, hang up on you, put janitor on to say his a sup. etc, etc, Ive said for yrs that the USA needs to have dealings with the chinese govt so we can get our money back when we get scammed / ripped off. Telling them " im gonna get a lawyer" makes them just laugh because they know nothing will happen to them.Yes most need fired. Save your breath. Yeah they got me too. Only thing i can think of was to say. If i dont get my refund SOON, i have your name and will report you to the Chinese govt to tell them YOU said, you wish you were born in America instead of that RAT HOLE country youre living in now. They sure dont want their govt to think they hate their country,, Try it, it may work..

I scanned a new card to use for my payment and paid an extra $2.99 because I needed it delivered tonight. It was supposed to be delivered between 5-10. It's after 11. Now I find out there's some trouble with my payment. I go to the order page and find somehow my payment got changed to my old card. I scanned my brand new card!!! How did it revert back to my old one? Because of your computer error I don't have what I need and all the stores are closed.

Called to get an order refund issue the first customer service representative was extremely rude and a smart ass! In which he was wrong since he did not listen to the facts. He also told me to do the math. Had he listened to what I was saying he would know the math was correct. I asked too speak to his supervisor he put me on hold and of course no one answered. I called back and got someone else and he seemed to have trouble with finding a solution to the issue and left me on hold until I finally hung up. Could someone please help solve this simple issue. All it is was an order was sent back for some blinds. Part of the order was paid for by gift card and the rest by credit card. The seller issued the the correct amount paid for by the credit card. All I asked for was the gift card balance be refunded to the account. This was too confusing apparently. Thank you John Foley

So I pay for 3 different service’s through my Amazon account and I noticed that I couldn’t use 1 of them so I called the customer service and that’s when the nightmare started… First I was told that my service was canceled but how is it canceled and the renewal date is 7/31/23 this call was on 7/28/23 so I asked for someone else I can’t move forward if you can’t see that my subscription is still ongoing auto pay. Then was told that the service that I was clearly paying for was not the service I was calling about, excuse me I can read it says paramount + showtime but they still insisted that I could not be paying through their app, what I have been paying for this service since last year. I finally asked for a email so I could just send a screenshot and demanded an apology and got hung up on, so I called back and after several attempts I finally got someone who listened I didn’t get my issue resolved but I did get a lot of incorrect information about my account even heard we can cancel and show you how to redo it. I have been with Amazon for years and this was the worst experience ever I almost want to find another streaming service.


They lied to me several times stole my money packages everything I will never shop with them again

Amazon has the worst Customer Service employees and I believe because their are too many foreigners, and there are too many untrained employees who DO NOT know how to talk or treat customers with respect which causes a Customer like myself, to become abrasive with my conversation with them. There should be a form available on the site so that it reaches the Administrative Office so that they will know exactly who these individuals are who are not being caring when they are speaking to each person who calls in with his/her problems.

Call took place July 24th 2023, Evening at 4.54 PM.
KDP - reviews support. team.
Poor communication and call was hang up by a manager named Cara because she was upset and being a manager did not know how to talk to a customer.
1st spoke with Laeeq and he could not resolve the issue then spoke to Cara. Requested her manager's contact. She said some manager will contact me, i requested the name. She replied multiple managers someone might call. I asked for all names. She hung up on me. No one has called me in the 24 hours

I keep getting told differently answers about a item i never received!! I sent the item back and still not been refunded a month later !!!

I recently had a frustrating experience with Amazon's customer service. I purchased a product that arrived broken and when I reported it, they refused to issue a refund until I had packed it up, driven to a drop off location, and then claimed they never received it. After reaching out to both the company selling the product and Amazon's customer service, I was told that it would take up to 30 business days to receive a refund. I expressed my frustration about the time, money, and energy I was losing and explained that I had ordered the product for a meeting on Monday. Unfortunately, the representative was unable to offer any solutions and simply asked if there was anything else they could help me with. As a result, I closed my account due to their unsatisfactory business model, customer service, and products.


I ordered a Bluetooth headset and Roots the next generations on DVD on 7/20/23 with next day prime delivery. The initial delivery date I was given was 7/22/23 by 8pm. The package did not show up. After contacting Amazon customer service, I was advised that nothing could be done to properly compensate me for the inconvenience, and I was given a bunch of fake apologies and excuses why I couldn't be compensated for it.
First of all, if I order something for next day delivery, it needs to be delivered on 7/21/23. Being given a delivery date of 7/22/23 is not next day!
Secondly, if delivery is postponed, don't give a customer who has been a customer for over 20 years a bucket load of excuses and no compensation at all!
At this point, I don't know if I'm ever going to place a future order on Amazon because of how substandard your customer service is.
I expect you to contact me to compensate me for this huge inconvenience.....that is if you want me to remain a customer. I want to use this email to lodge a formal complaint as well.
I look forward to hearing from you to discuss this further.
Christopher M. DeFrates

Amazon deliver me two same product and take payment of two while order is one product the size is not fit when i contact for return they return only one product they are harrassing me and not return my second product their customer service representative says that he cannot do anything

I had bad Customer Service with Amazon customer service in their Spanish phone line, I believe they are based in Costa Rica. I had a problem with my paying method and was trying to find what was the problem because even when I tried with 3 different credit cards the problem was the same. She sticked with it’s not Amazon problem. So I had the question: can you help me with the transaction? The woman keep interrupting me and even when I said excuse me, excuse me me, she kept talking over me, when I said you are not even letting me speak her response was it's not Amazon problem. Are these people even trained about customer service?? Not even tried to listen to my problem, nothing not even tried. I was going to start cursing her so, I hung up on her. So disappointing.

I
Have ask you numerous times
Not to park in front of my ,to serve other people today at 12:15 pm serving 4724 Crenshaw
This disrespectful to me
Thank you,
SOPHIA ASBERRY

I ordered vega helmet and they sended wrong item and 2times and i rerurned rhat item they picked up on 11th july and now they are saying wrong item i sended but in same box same piece i returned to the executive amount not refunded yet please solve this problem otherwise i cancel my amazon account and i cannot order anything in this online i trusted but from recent my 8 orders ur suffering me a lot

one of your employees name Jose Alvarez. I know that he already has been in trouble for clocking a female out after she already left. I know that his route was changed. Apparently he doesn't care about his job much. He has a wife and a daughter and goes to my wife's place of employment at Whispering hills and proceeds to make sexual advances towards her. I'm not sure what to do next to get my point across, that's why I'm taking this avenue, cause the next avenue is to take it to a Violent avenue

Scam, once you return something they never give money back.

Ordered an item off of Amazon website cost $86 on the website it said free returns within 30 days I returned it within 2 days and they only refunded me half the money I've called for 5 days now just kept getting the running around this Amazon said this to sellers problem and the seller says it's Amazon's problem

Late always drivers are very slack they need to have someone ride with them mr hey pull in front of your house sit there about 15ti20 minutes before getting out of the truck you know hourly pay so drag it out. I have 3 orders no later than 7/15/23 now they saying 7/20/23 said refund my money and the si call support they offer is brain washed to bullshit you and lie that’s what they are trained to do. Letteveryone know to avoid AMAZON to many problems!!

ORDER # 403-9376571-5197107 - 16 June 2023 - Never delivered
When i had a chat with the customer care , The agent Bihu , confirmed that this time i will surely get the item on time.
ORDER # 408-2099820-4435520 - 24 June 2023 - Agent placed an order as a replacement order on my behalf.
The agent didnt deliver as I do not have anything to give for replacement.
I was given a refund reference 171-6648207-9654745 , but I was never paid out my refund.
Such a poor service. I couldnt call customercare service from Norway. Norway Amazon customer care said , they dont help with orders from India. And i recieved no help from India Amazon customer care.
I feel pathetic. Its a big amount for me. please let me know the next steps.

On Order# 112-6811372-4177803, which included three items I purposely chose the latest delivery date offered to save Amazon packaging and trips and then chose to pick up the package at the local Whole Foods. I was then informed a few days later and almost a week before the delivery was due, that my package was ready at Whole Foods. I went and picked it up only to discover it was only one of the three items on the order. This happened again a few days later and again was only the second item on the order. Now I have made two trips into town to pick up what was supposed to be picked up in one trip and will have to make a third trip for the final item. This is not environmentally sustainable and shows a clear disregard for the customer's time and energy and is contrary to the delivery options offered by Amazon and selected by me at the time of ordering. This is the best argument yet against using the local pickup options offered by Amazon and is certainly contrary to their best interests in encouraging customers to use that option.

Item delivered to wrong address. Customer service told me the item was delivered and the item may be delivered the following day...gave me inaccurate information concerning my options for a refund. Very bad experience with the whole process

They will not let me add a apartment number to my Address

Amazon sent a defective and used robot vaccum. They picked it up immediately but never refunded. Now refusing to refund that they are suspecting something but not giving any information about it.

ORDER # 112-2284236-7219415
The right for me to be refunded my money has been repeated over and over. It should never have gotten to this point for me to be sending an email regarding incompetence. I'm not hearing any apologies or anything. You all are so used to saying the same thing to each and every person until you all really believe those corny workings really work. Repeat all that to a lawyer after I look into a civil suit. The only reason I am sending this, is because when I am asked by legal representation if I also made you all aware, I can say "yes did." This is where I show you all that I don't care either...


I spoke to Customer Service. Representative Thomas on Monday, June 19 regarding a missing Log Splitter that was suppose to arrive by 10 pm on the 19th. I explained that I even canceled my flight to go on vacation with my wife and kids and had to get a new flight in order to receive the item. Thomas and I mutually agreed to rescheduled the delivery for Sunday, June 26 by 8pm and I would take an early flight and come home two days early on Sunday so I would be home to receive the item. Problem is our driveway is about 1,300 feet long and most drivers just leave stuff at the road and not at my house even though I update my delivery instructions to state deliver to my house.
Thomas promised to track this new delivery every step of the way. He even offered me a $100 voucher.
Well, it never arrived on Sunday and I waisted $237 in reissued flights and I’m now told by Customer Service representative Anj that the 130 pound log splitter was scanned today (Sunday, 6/25/23) but is now lost. Apparently Thomas failed to track my delivery every step of the way as he promised?
I asked Anj to have the Log Splitter reordered at the original cost of $689 as they are in stock and PRIME Promised by Friday June 30. Anj told I would have to wait another 24 hours because the item was scanned on Sunday an came Up missing on Sunday so 24 hours has to pass before anything can be done. Anj told me that After 24 hours I may have the possibility (Not a guarantee ) to repurchase the splitter at the lesser price and but it may use the the $100 voucher Thomas gave me. Of course the current price has gone up to $1,199 which is not acceptable.
I am EXTREMELY disappointed in the promises made and I. Amazon as a company right now.
Thomas told me to contact him if something went wrong. Well something went wrong. No delivery and no resolution. This purchase has been promised to me 7 days ago and it has still not arrived. On Monday 6/19/23 it was in Santa Clarita. Sunday 6/25/23 it is lost in transit.
Very unacceptable. If this is not resolved by receipt of the Splitter I ordered for the sale price I will be sharing this experience with the company who Makes the splitter and all Social Media Platforms. I truly feel Like I’m getting “the run-around.
Representative was very nice and seemed genuinely understanding. However, I DO NOT AGREE WITH HOW THE ISSUE WAS SETTLED. I got a wood splitter on sale for $689. Amazon Wharehouse lost the item and instead of replacing what was lost, they issued a refund for an item that is no longer on sale and now costs $1,199.99. The mishandling of my purchase was unforgivable. I spent $689 on the tool and over $200 in vacation plan changes changes to be home to receive an item that was confirmed to be at a Wharehouse located 30 minutes from my home.
And now, I will have to pay an additional $600 just to get the same wood splitter that your Wharehouse lost. So my total out of pocket has gone from $740 with tax to over $1,500 with transportation and time arrangement changes and taxes. Not to mention the loss of vacation time.
Unforgettable And unforgivable. This type of treatment by your company is how you lose customers. I use Amazon all of the time. Thousands and thousands of dollars a year are spent by me and my business with your company, I have Amazon business card account, Amazon Music, Amazon Prime and use your Blink, Alexa’s and MyQ systems.
After this experience my company is meeting on Friday reviewing other options to discontinue using your company and going to a competitor other than Amazon.
Amazon needed to fill my order not refund me Amazon made the mistake not me. You lose an item You replace it
Not refund it. Your
Company impacted me
Financially beyond what is acceptable or reasonable
A day later I was contacted by Thomas again to offer me a resolution. Amazon agreed to split the cost on a new log splitter as long as it was sold by Amazon and shipped by Amazon. PROBLEM: AMAZON DOESN’T SELL 20Ton Log Splitters. What a joke!

We live in an apartment building with approximately 5o+ apartments., and packages get stolen. With that being known, we've have asked that our amazon packages not be left on our front door, as thieves are lurking and waiting. My family shops on Amazon quite frequently, and I don't understand why our delivery drivers can't and/or won't knock on our door! Wouldn't that be cheaper than replacing stolen merchandise? And as I'm writing this complaint, another package was left in front of my apartment door, luckily I was taking out the trash, and got it, before a package thief spotted it. And the worst part about all of this, when a package does get stolen, and I call customer service, I get the runaround and attitude for spending my money with a company whose drivers could care less whether the customer gets their paid for merchandise. Please do better or another retailer will!

Your logistics are illegally

Why have y’all cancelled my order twice and are taking money out for prime membership every month I want a refund of all money y’all have took out I am getting a lawyer

My account has been locked I have 9 useless kindles I cannot access their content

On Friday, June 23, 2023 at or about 5:49PM (EST) an Amazon driver delivered order number 112-6152648-3558652 to my home at 220 Shire Court, Vine Grove, KY 40175-6086. For identification purposes only... the Amazon driver was an African American female who appears to be in her mid twenties to early thirties (age). She was professionally dressed in the usual Amazon attire. Her hair was nicely braided with beads on the end of the braids. I would recognize her if I see her again. Here's my complaint: I was sitting on my couch and enjoying a good book. My husband (a retired 100 percent disabled U.S. Marine, age 65) who just had two teeth pulled was sleeping sound in the basement. Suddenly, a loud "thump" "bang" came from the front porch. I immediately got off the couch and raced to the door, opened the door, and saw that it was a Amazon driver who had thrown the package (above) on the front porch. The sound of the package making contact was so loud that it could have hit both the storm door (made out of glass) and then landed on the porch. I said to the Amazon driver (above), You didn't have to throw it." The Amazon driver kept walking... in fact she did not turn around or acknowledge me. I know she heard me! Instead of apologizing she swayed her head back and forth and kept walking to her truck. I interpreted her actions as unprofessional, rude, hostile, and disrespectful. The package had a utility battery enclosed and it is very heavy and dense for its size. It's no wonder it hit so hard when she threw it! My home phone number is 1and my home email address is bishops_1@hotmail.com. I hope that Amazon holds this driver accountable. If this is the way Amazon customers are going to be treated in the future, I will gladly cancel my Amazon Prime account. And since this is a middle class neighborhood with numerous tight knit military veterans residing here, perhaps we all shall cancel our Amazon Prime Accounts. Lastly, I do expect to hear from Amazon. Sincerely, Lewis and Pamela Bishop


No stars at all. I bought 2 computers and 2 extended warranties. Bought 19 May delivered 22 May. One computer stopped working 19 June. I call after wolf 23 June and was told the item could not be returned or reply! Call sever diff numbers each person was politburo said no help due to Amazon purchase! I want to warn Everyone about this. So disappointed. I feel I have been robbed. What a scam. Buy your book from Amazon but watch out for any big purchases that May need help.

Amazon charged me for something I didn’t have to pay for! Called 2 weeks ago to get it taken care of was lied Toby someone playing like they where a manager! Called today to find out my refund was not even given, was transferred to another department where a customer service agen t was very rude and disrespectful, told her I was recording the conversation on my end she so dumb she interrupted me saying I’m recording to! I then say I just wanted you to know young ass girl! I was then called a hoe ass nigger! LoL asked to speak with a manager was kept on hold 20-39 minutes then a guy gets on the phone and says he was a manager go thru the whole dog and pony show promise it would be resolved. I hang up wait 10 minutes called back to discover this person did not leave a single note as to my complaint nor the fact I was called a nigger!

Idk why I can’t give them negative stars. I believed I was overcharged and I just spent 3 hours dealing with this issue. First thru chat which I was given a copy of help link to explain what they insisted was program that overcharge was temporary authorization hold and told “check this” and when I started to explain the amount over didn’t match any of the amounts I was charged she ended the chat and said nothing more after “check this”. Then I tried calling the 1-800 # listed on website and they tried everything not to get me to a representative but finally getting thru to someone I spent probably a little over 1.5 hrs with her while she argued the funds would be returned within 7-10 business days after order was shipped (however all items had been shipped and I was still being charged the overage amount). I tried to get her to explain how when I agreed to pay the $126 and I was charged the $148 how they were right for doing so even tho I never authorized them to charge me extra and legally they could not do this if the agreed amount was one amount and she argued that’s how they work. I explained I atleast should of been notified and given option to cancel once they discovered the order had to be fulfilled elsewhere and extra authorization charge would be charged if I agree with it. Even if charge was temporary they couldn’t just charge me what they wanted. Then after the little over 1.5 hrs I excepted I wasn’t getting anywhere I asked to speak with supervisor and was told “that wasn’t appropriate she could not expedite me to supervisor”. I had believed due to these extra charges that were holds it put my bank in negatives and now I had over draft fees I’m on hook for bc I did not agree to pay any amount extra even if it was temporary. And the whole whole I kept pointing out this charge amount I was told was auth hold was different then overage amount I believed I was charged. Finally she agreed to get me a supervisor but one wasn’t available at the time so she asked the amount of overdraft fees I’d incurred and said she would transfer me to overdraft dept for them to credit me the amount. Then magically a supposed supervisor got on phone however I believe this was just another representative bc she wasn’t very helpful nor was she polite in any way shape or form. She did just not seem like she had attitude of someone who was higher up. Anyhow after re explaining this issue and hearing the same thing about auth holds she decided to credit me this amount for what they said was auth hold. I got the transaction I’d number and everything for this credit but then I brought up how come the amount of this charge didn’t match the overage amount I was being charged. She had no explaination. I explained I know some things are charged and shipped separately however none of the totals matched the overage amount. After a good 35 mins I have her the order numbers on each transaction I was charged for. Come to find out the 1 order I thought I was purchasing that day June 9th 2023 was actually 3 different orders even tho I only checked out once and had a total of $126 at bottom. I went to my email and checked my receipt and at bottom was the $126 I believe to of agreed to pay for items but if you look at top two items it did say order number and amount. It’s just not very clear at all. Once this supervisor figured this out she became even less helpful as well as rude and entirely dis empathetic and kept cutting me off and trying to end the call rather abruptly. I explained I still had things to say and where I’m the customer and that is there job to listen to what I have to say and ensure I was satisfied to a degree she needed to listen to me. I explained the service I got this this over 3 hour ordeal was absolutely worst I’ve ever gotten. Got hung up or chat falsely ended and my issue was not heard or dealt with. Then rep on call did not even try to understand the issue or listen to my concerns or what I was explaining and just kept repeating this was how forfillment worked and I would be credited back money in 1-2 weeks time and that it was ok and company policy for Amazon to charge extra amounts and fees not agreed upon and that they aren’t obligated to even notify of extra fees nor would they allow them to decide if they wanted to pay these supposed extra temporary fees. Then she refused to escalate the call or let me speak to anyone else. And it wasn’t until I said I was reporting all the charges as fraudulent to my bank bc they didn’t add up to agreed upon amount and that I’d report to better business bureau as well as get a lawyer bc legally you can’t just charge someone more then they agreed to pay even if it’s temporary did she try to do something to help me. I was told the overage fees were going to be credited to me by that and then someone else got on phone who also was unwilling to truly listen to the facts and figure out what was really going on and where the true issue lied. Every step of way for me trying to explain this I was cut off and she’d say is there anything else. (Basically she felt bc I was unaware it was 3 separate orders and didn’t understand that at time of check out my issue was worthy of her time even if I was just trying to explain how awful this service was dealing with issue. I mean she credited me back almost $17 bc everyone believed it was temporary auth charges so obviously not a single soul really listening to what I was saying and trying to get a true idea of issue or problem that existed). I’m just so disgusted in amazon as a whole. And now that I’m aware they can and will and feel that it’s ok to charge someone more then agreed upon amount I’m certainly never buying from Amazon ever and I will make sure everyone knows that this is there typical and customary practices (that’s basically a quote of what I was told also). I’m so disgusted. And now bc this took 3.5 hours now to sort out I’m late for work which also effects my quality of life and financial situation. It’s sad bc I really did enjoy amazon and think they have great stuff and decent prices.


worst customer service experience ever!!! after not receiving my last two orders due to Amazon delivery drivers not following directions, I contacted Amazon customer support via chat. I was blatantly lied to by the agent in two ways. 1: I was told that if I placed my order while we were chatting he would expedite my order and I would receive it the next day. that was a lie. 2: I was also told that I could pick up my Amazon delivery free of charge at any FedEx location. another lie. so I called customer support only to be told that they couldn't cancel my order or change the delivery address because my order had already shipped. so I updated the delivery instructions which I don't believe the drivers ever acknowledge(or else I would have gotten my last two orders!) and I informed the driver that I would be waiting outside of the FedEx location all day! nothing was done about the customer service representative that blatantly lied to me and worst of all I'm forced to wait all day in hope sthat I can intercept the driver for my current order! not cool at all. If I would have had a similar problem with Walmart they would have acknowledged their mistake and they would have happily given me a $20 gift card. Amazon is cold and uninterested in the daily struggles of its customers. after this order I will never shop at Amazon again! how hard could it be to contact the driver? and if it is so difficult, why doesn't Amazon acknowledge this problem and do something to fix it!? if they could have direct contact with the drivers I could have had my package delivered to my home or at the very least it would have been cancelled. never again. sorry Amazon, you lost a customer.

This has happened many times. When our orders get delivered, and my sister and I order A LOT from Amazon, the packages are being left outside no matter what the weather conditions are. Just this weekend, 5 packages were left in an area where deliveries are never left and they sat out in the rain all day Saturday and Sunday and weren't found until Monday. Needless to say the packages were completely soaked and falling apart. Luckily these were items that couldn't be damaged by getting wet, but there have ben a lot of times when the same thing has occurred. We have put in the comments sections that the items need to be put inside the barn behind the large metal horse sculpture, yet they are more often than not left outside the gate where anyone can grab them, left outside the barn because someone was to lazy to slide open the barn door, or like this weekend, put somewhere so they're not found for a couple of days. My sister orders a lot of fabric and wood items that, if they got wet, would be completely ruined. If someone is too lazy to walk an extra 20 feet and put them inside the barn, the least they could do is put them in plastic bags. I realize that work staff is low now, but that doesn't excuse the fact that merchandise that we consider important is being treated like it's just a massive inconvenience to the delivery person.

I’m writing to bring to light a pressing issue concerning a lost return package and the subsequent obstacles encountered in the refund process. Here’s the chronological sequence of events:
1. On March 3, 2023, I ordered a BenQ GV30 for $549, order number 113-2554976-0885842.
2. On March 25, 2023, I requested a return for the item, and Amazon scheduled a pickup with UPS for the package.
3. On March 27, 2023, I personally handed the return package to a UPS representative at my residence. I was given a receipt with tracking number 1Z1V17R52623572686.
4. However, the status of the package remained ‘Ready for Pickup’ on the UPS tracking site for over a month, indicating the package was lost in transit.
5. According to the contract between Amazon and UPS, the sender of the package, i.e., the entity responsible for opening a lost package claim, is Amazon. However, I found myself in a frustrating cycle, with UPS telling me Amazon should open the claim, and Amazon’s representatives informing me that UPS and I should resolve the issue.
6. In an attempt to resolve this, I arranged a call with a UPS manager and an Amazon representative simultaneously. The Amazon representative abruptly ended the call, stating that their policy does not allow them to stay on a line with a third party present. This behavior persuaded the UPS manager to acknowledge the issue and decide to open a claim on my behalf.
7. On May 15, 2023, the UPS manager officially opened the claim for the lost package and by May 23, 2023, UPS acknowledged they lost the package and issued the claim to Amazon, the designated sender according to their understanding and policies.
8. When I communicated this to Amazon’s customer service, I was informed that Amazon has no procedure or system to process claims issued by third-party carriers.
9. Amazon further asserted that I, the customer, am the sender of the package, despite the fact that Amazon had arranged for UPS to pick up the package. This position greatly complicates the situation, as UPS maintains that according to their policies and contract with Amazon, Amazon is the sender of the package, and therefore, they have issued the claim to Amazon.
10. Throughout this lengthy and exasperating process, I contacted Amazon’s customer service over 20 times. Not only was I repeatedly told that nothing could be done, but my requests to escalate the issue were ignored. On numerous occasions, I was abruptly hung up on when I insisted on a solution. To further compound my frustration, my number was eventually blocked after I had the UPS manager on the call in an attempt to resolve the situation.
This situation has been extremely frustrating and disappointing. As an Amazon customer, I trusted your service with my return, and I expect Amazon to take responsibility for the entire process, including instances when a package is lost in transit by a third-party carrier.

Experienced delivery driver, leaving my overnight package at the wrong address at 6 AM in the morning. Is first and foremost, they take a picture of where they left the package, and I called customer service and they can verify that it’s not my house, why should I have to wait to get a Nother package sent to me for over 24 hours. If drivers are only going by a GPS system, it is not always accurate. Drivers should verify that they are at the correct address, if the address is posted clearly for them to see. Why a simple knock at the door is not required for drivers to do if they get out at your address and leave it at your door. Even a simple phone call or text message will let the. Customer know to look out for the driver, if necessary. Not too many people will except an overnight delivery, and not be at home to receive it especially . Not too many people will except an overnight delivery, and not be at home to receive it, especially if it is coming between specific hours. This policy and procedure is unacceptable for a prime member who utilize the service and the products.

Had a delivery get lost a day after it was due to be delivered. I contacted customer support to get a replacement sent and informed the representative that it was imperative that this package arrive before the weekend when I needed it. The customer service representative provided that this was no problem and after a few minutes of being on hold told me they arranged for a replacement to be sent. Hours later, I discovered that this representative had lied and my package was going to arrive a month later. I reached back out to Amazon's customer support helpline only for them to provide there seems to be an "error" in their system and that this could not be sent sooner (original delivery time was next day when ordered).
In sum, wasted about an hour to get a refund for a product that was never delivered.... and I was paying to be one of their Amazon Prime members. Needless to say, time to drop that subscription and make an active effort to do more of my shopping at brick and motor.
Very disappointed.

Zero stars needs to be an option. Amazon has become an evil monopoly that doesn’t care about unacceptable “customer service” which in their case is NO SERVICE, NO Problem solving, COMPLETE apathy, dishonest with refunds!
Ordered pack of 4 air filters. They came unwrapped in cardboard at a MERV 13. I will not use contaminated filters! No refunds given because i used credits in my account balance that they claim were one time only promos. $53 of my money —amazon won’t return. 45 minutes on phone and all 4 people were useless, helpless, robotic and wasted my time unapologetically as usual.
They are unable to deliver a package to an apartment door! At $150 year for “Prime” —which equates with ZERO service, monoploly—who takes their customers for granted. Amazon has become EVIL as most monopoliies do. i’m having to drive to a locker away from my home elsewhere to pick up a purchase. Rotten company. I’m done with them. Years if apathetic “leadership” and robotic foreign reps And failure to provide refunds and points owed back to account!
Done!! Evil company!

I purchased a hair unit from Amazon on May 29th, it was returned on May 31st. Amazon received it back on June 2nd and it is June 13th and I still have not received my refund. Each representative is telling me that I have to wait longer and longer. They have been very rude and disgustingly nasty especially the ones with heavy accents

My complaint is about not being able to purchase a Google play card. If we're not allowed to purchase a Google play card with a Amazon gift card then why would you even allow us the opinion? You can keep the $50 dollar Amazon card that I added to my account. I will make sure to deactivate my account completely and never will I use Amazon again.

Worst customer service I have ever received in my list. They send damaged items and refuse to let you exchange

I try to always order things that only take two days to get here. The past couple months there's been a lot of late ones. A few times those have been gifts for birthdays, Mother's Day ect.. My mother is terminally ill and won't be here next Mother's Day. A special gift I found for her on Amazon she didn't get because it never came. I reached out to customer service and was promised a refund in 48 hours but never got that either. Instead I got an email from the company that made the gift saying I basically needed to look a little harder for it because they were showing it delivered. It wasn't and it made me feel like a liar when in fact I was telling the truth. So not only did my mom not get her gift, I am out $25.00. I wouldn't be making a big deal about it but this isn't the first time I was promised a refund and didn't get it. I really enjoy shopping on Amazon but I'm getting really annoyed with my things I order being late or not showing up at all and I'm really angry with being out money. I pay my mom's medical bills and I can't afford to be throwing money away. Another issue I have complained and complained about was the Bed Head shampoo and conditioner bottles leaking. I get promised it'll never happen again and sure enough next time it does. This last time was ahuge mess because both bottles had leaked and I had less than half a bottle of each. Can't keep complaining about it because I don't want to be called a liar.

I am writing to file a complaint against Amazon and UPS for their failure to properly handle my product return.
On May 16, 2023, I purchased an AirPods Pro 2 from Amazon for $229, ORDER # 114-6971372-9305031. Subsequently, I noticed the price dropped to $199. Since Amazon does not price match, I initiated a return.
UPS was designated to pick up my return, however, they failed to contact me in advance or knock on my door to notify their arrival, resulting in voiding of the first shipping label due to 'three failed attempts'. Daily contact with both Amazon and UPS provided no real solution.
Upon requesting a second shipping label, I patiently waited all day on May 30 for UPS staff to fulfill their first pickup attempt, which according to the tracking history, 1Z67561Y2616246374, a pickup was scheduled. No one came. Yet, the tracking history updated stating a 'final failed attempt' was made at 9:30 PM.
When I requested a third shipping label, I was informed by an Amazon chat bot that I had to cancel the return first. Following this, an agent then informed me that the return window expired on May 31, 2023, and they were unable to provide a new shipping label.
This ordeal has wasted an immense amount of my time and has caused significant emotional stress. I am seeking an explanation and a resolution from both Amazon and UPS.


Can I give zero stars? I bought a $6 Amazon Basics bulb that works with Alexa. It did work for 4 months. Then quit responding to Alexa, no matter what I do. The first agent denied that their is a warranty on the product and that it is too late to return it. I don't want to return it...I want a working replacement. He asked me to send him a copy of their own warranty, available on their website. So I did. He emailed back that the order number did not contain a bulb. I sent back a copy of the order that clearly shows the bulb on my order. Crickets. Finally called back and got another person I could not understand, who took 35 minutes to finally offer a refund if I would return the bulb. I'm not going to go to the UPS store for a $6 refund. All I want is a replacement bulb under warranty. Bottom line, I can't understand the reps, they don't know the product info, they can't read orders, and Amazon does not stand behind their own products. No more. Canceling all subscriptions.

I was charged three times for an item. I have called customer service four times, and each time was told that I was only charged one time. My bank transaction records show the charge was authorized and paid three times. I submitted a dispute through the TeleCheck service used by Amazon as well. There is no option to speak to customer service at TeleCheck regarding a duplicate charge.
Only one customer service agent truly attempted to assist me. That person issued a refund for the item that I did receive and was apologetic. The others simply refused to believe that I was correctly reading my bank statements and declined to provide any further assistance since my transaction IDs do not match their expected format. I am dismayed that, after purchasing thousands of items from Amazon over a period of more than twenty years, my importance to this company is viewed as inconsequential.
My bank tells me that to address the duplicate charges I will have to change my bank account number and they will initiate a dispute and restore the funds to my account. As you might guess, I am not enthusiastic about that option as I use my bank account for many automatic payments.

I applied to merch by Amazon. I got turned down by what I think is a robot, and got an email from a robot. I got 2 emails that were the very same message. I wish I could speak to someone from merch, but they don't give a phone number. It feels unfair. I wish merch had a customer service because I love Amazon. They're a great company, but merch Amazon doesn't seem fair using robots to reply to messages

My 75" FireTV stopped working one day. I had paid 200 dollars extra for a warranty that was quite expansive. I have had nothing but problems since the day I tried to get it replaced. I have been transferred a hundred or more times to different representatives. Each telling me air and transferring me to the next, who promptly tells me they don't know why the last person told me that. I have now gone a month without a tv. They had someone come and pick it up and now I have no idea where it is. No tracking. No refund. Nothing. Just more lies everytime I call or chat. The least professional customer service I've ever dealt with. They are basically holding a thousand dollars of mine hostage with no end in sight.

Customer service is very poor. Front line associates speak poor english and provide conflicting information requiring me to ask for a supervisor.
Last interaction was with Nik who was very rude.
Orders are seldom received on time.

I initially placed a large order on May 10th and was supposed to receive my items May 11th. I was told my items got damaged in transit and was told to repurchase once I receive my refund So I repurchase the items and they were supposed to be delivered May 18th. Once again they tell me that this large order with 10 items which some items I needed asap because they were supplements I take for my lupus/anti inflammatory. But this time I was never refunded, never received a replacement or even a promo credit for inconvenience. Customer service just once to be out of money and my items. It's absolutely ridiculous and unacceptable if Amazon is liable for continuously Damaging my my packages I should be refunded ASAP.

I had placed an order for 3 articles which was supposed to have been delivered at my door yesterday,instead the delivery was made at a shop on the main road & l had to go & bring it from there.l raised a complaint regarding this & l was assured that it would not happen again.The second delivery which was supposed to be delivered today was being given at the same shop.On phone l told your delivery boy that it has to be delivered at my door,to which he replied that he would take it back & he did take it back.ln spite of repeated assurance from your customer service that my package would be delivered at my door,your delivery refused to do so& was rude & disrespectful .I intend to take this up with the consumer forum for deficiency in service & damages for the hardship l faced,in spite of your customer service assuring me that the 2nd & future packages would be delivered at my door,at the given delivery address

The customer service at Amazon is appalling! I've spoken to seventeen customer service representatives, only two of whom seemed competent at the most basic level. I've been transferred to several unhelpful and completely bewildered departments. I've even received pointless emails from people I literally cannot reply to, who ask for more detail and send dead links.
It's an embarrassment.

In April my card was charged $14.99 two times for something I didn't purchase. I reached out to Amazon Customer Service 4 times and was told they cannot help me because I can't verify the account that made the purchase. After explaining them several times that I didn't make the charge or give my card numbers to anyone they advised me to cancel my card and dispute the charges. I did as they instructed and upon receiving my NEW debit card, I added it to my Amazon account and on May 19, 2023 I was again charged $14.99 for something I didn't purchase. None of these charges are even linked to my Amazon account at all and yet they refuse to credit my card fir the charges. They advised me to cancel my brand new card and dispute the charge with my bank again. My bank allows one free card per year. I shouldn't have to pay for another card because Amazon account security is flawed. Let's not even talk about the insane inconvenience of having to change the payment of ALL my bills linked to the same account. DO BETTER ANAZON!

I couldn't change the phone number on my account. I went through three people on the chat box, two people on the phone and finally a supervisor that couldn't care less if I closed my account. They all told me that my current prime account was dormant. I told them that I am in Canada, they split the accounts years ago so that I could no longer access amazon.com with my account information, and I didn't care. None of them would look at my amazon.ca account. I closed my account.

I have been on phone for 2 days regarding a surround system I purchased. I found out that the wires necessary for the system to run is not provided. I contact a supervisor by the last name of Hussein, should have known that would be a problem. He disconnected me on the chat I was on with him, and told me to contact the sellar. I told him he is a supervisor and it should be his job to contact the sellar regarding these wire.
THIS WAS POOR CUSTOMER SERVICE AT ITS FINEST. I have never had problems with Amazon like this before. I have been a loyal customer for many many years, and this situation makes me think about not patronizing you business ever again!

I received a $25 Amazon gift card and applied it to my account and placed an order and they locked my account and refuse to talk to me and refuse to unlock my account is and won't give my gift card balance back on my gift card . They claim they want ownership proof . It's a gift card that was a gift . How do I show ownership of that. I need help getting this resolved since they refuse to help . Thank you

Customer care representative very rude and stupid aka butthurt. Like those matter asking $20 per hour with no profession skills. Aka illegal asking benefits.

I ordered 44 shirts for a company event. Part of the order didn't arrive (specifically 17 shirts). I reached out via chat to customer support. The agent stated that she could see that a portion of my order (the 17 shirts) missed the departure scan and were not going to be shipped. She asked if I would like to cancel the order and that I would need to re-order the shirts. I said yes, cancel it (remember, she stated the order wasn't going to be shipped).
She cancelled the order and I never got a refund or anything showing that 17 shirts from my order were cancelled. I called this time. Spoke to TWO individuals. One of whom hung up because I think they realized that we couldn't communicate in the least- I couldn't understand her and she couldn't understand me. I call back. Same thing......no one could understand eachother until eventually we just sat there. Nothing could be fixed. So......I am sending back my order but no idea if I'll be refunded the correct amount. The order the agent cancelled just doesn't show any longer.......there is no refund and nothing on my end showing cancelled (so I will be out of pocket $456 with literally NO ONE you can talk to about it.) Reason 31,222,445,333 why people are getting real irritated w/Amazon these days

When trying to open “your saves” to place order on saved items, error code cs11 appears. I’ve tried all the Google and YouTube fixes including signing out and back in, deleting app, off loading app and several other fixes. Tried online chat with agent who after a long period of time referred to to a phone call from customer service. After lengthy wait and switched to several agents I got tired of waiting and hung up. I was supposed to receive a return call that was never received. All I’m asking is tell me how to repair cs11 error so I can place orders. My first encounter with Amazon customer service agents and terrible experience. I’ve decided to order from eBay because their app works.

Its sign i got my delivery on 16 yh of May.Its not true.I didn t get it till now.
I did write to them twice already and they want me to contact them in tree days ,not like they will contact me!!!!!
All a time they asking me to look for my package by my neighbours!!!!!!
1/Its only my house n 3 on the street
2/ Carrier contacted me by phone 2 minutes before he should come when he never came
3/I don't know which company should make delivery that i can check
4/They treat me as a cheeter ,so where is my sign i got a package?!
5/Today i was on chat with one of asistant and its the story again.Wait next 3 days and contact them if i wont get my package!!!!
6/ im 67 years old and im on a weel chair!!!!!!!!
My payment no 406-7613594-4658744 amazon.es

Amazon closed the wrong account and refuses to even (a) talk to me; or (b) give me two refunds that are due; or (c) let me access to digital materials that I have paid for in the past; or (d) even access to my orders placed as early as this past week.
I have been an Amazon buyer for 15+ years. At the same time I was also an Amazon Seller in good standing for 12+ years. A few months back I decided to close my online store LUAR INC. on the AMZ Marketplace. I notified AMZ, complied fully with their requirements, and was told that a $34 final credit would be deposited on my bank account on 5/25/23 and the *Seller* account would then be permanently closed. All the discussion was about the Seller account. The *Buyer account* was to remain open, with the full privileges that I had paid for in the past.
Yesterday, Saturday May 20 2023, suddenly I could no longer get into *any* AMZ site, Seller or Buyer. I did not get my refund for $34. Me and my family lost our Prime membership with no prior notice. I cannot access the digital materials that I paid for. I was removed from my husband's household account and *I cannot be added back for 180 days*. I called Customer Service who told me they cannot help, it is all lost. I asked for a manager and the escalation team, but was refused. They gave me a Feedback manager unable to help.
I want the $34 refund back, refund for my interrupted Prime membership and access to all of my digital materials and orders. Besides, this is a lousy way to treat people, especially a former Seller and loyal Buyer for 10+ years who brought AMZ profits over several year


I spent almost two hours on hold and transferred and told a lie about my refund. My bank was blamed everytime. I then called my bank and they confirmed they did NOT reject my refund. It was initiated but money wasn’t sent. The supervisor continued to blame my bank. Took no accountability and said all he could do was put my refund on a gift card which forces me to buy from Amazon. I asked to have the money refunded to my bank card and I was told they could only issue a credit and continued to lame my bank. The customer service reps I spoke to were so rude. I don’t want anything from Amazon again. Im now forced to because my money is on a gift card for Amazon. I have ordered products through Amazon as long as Amazon has been in existence and I have never spoke to anyone as rude as the two people I spoke with today on top of that I can’t even get my money put back on my card so I’m being forced to shop with Amazon and I don’t care to.

We are a property in Oak Park, MI in which we have employees of Amazon in and out all day. Our policy for security reasons is if amazon employees require a key to our buildings for delivery's that we will have to hold on to their badge. Never had any push back from any of our vendors and very seldom get push back from amazon workers. However today an employee but the name of Darryn Hayden came into our office for the third time and again was very rude and aggressive. Complaining about not giving his badge up. He began to raise his voice and argue. Finally told him that he could always drop his packages off at the door of the building because that would mess up his metrics. As a property manager I understand he may have a quota to hit but we also have a business to run. Seeing that my leasing agents have complained about his horrible customer service and now I have witnessed it firsthand this will be the last time keys will be release to Darryn. He will no longer be welcome to pick up building keys here in the leasing office of The Loop on Greenfield.

I I just started trying to use my Amazon store card all my info matches my account and everything everytime I try to buy something my account would get locked and then when filling there form out with proof of ownership my account would right after close I tried to talk to customer service about this meny time I keep getting bounce told to do things that didn't work and all kind this last time I tried to get help the supervisor jerad keep telling its my bank which is bs because my bank says I'm fine no locks or holds and I have my full credit amount then after I tried to explain this again he just cut the chat without fixing my issue

Amazon has stated that my last 5 Transastions was denied by my bank, truist. My account clear shows that there are no denial to amazon. the last 5 payments was paid and posted. Amazon has hld back my paid items. and refuse to refund my money

I rented a textbook for the semester and I Returned the rental on time (May 4th for two rentals. One was due May 23rd and the other was due on May 24th. I called Amazon at 9:00am and everyone that I spoke too did not help, put me on hold for 30 plus minutes, and kept transferring me to various supervisors per my request however all of them did not help and claimed I would not get a refund. I’ve been renting textbooks with Amazon for awhile and never had any problems and after what I went through today, I will mo longer be using Amazon. I have deleted my account and am very disappointed with my experience today. The company has shown the lack of knowledge and sympathy they have. I wanted to write that complain because it took 5 hours to resolve this issue and to get the money back on my card. I am beyond frustrated and again, I will not be shopping with Amazon again.

Paid $99 for amazon Prime, for mainly Amazon Prime Video. Twice while watching a TV and Amazon produced series, I no longer can watch the rest of the series (season 8 of 12 and episode 8 of season 1) without paying for each additional episode. In my opinion that's called 'Bait and Switch'! Never have I had this type of situation with Netflix after almost a decade.

On two separate times I have got a email from ur company stating that a $200.00 gift cards was purchased on my card. I didn't make any such order. The cards was send to my gmail. I don't know this person. On April 30, 2016 and May 6, 2016. Order #111-0298450-2568547. I'm not responsible. Please stop any further action or card purchase at this time. Please do what needs to b done to protect my name.

I received terrible customer service from JB Tool Sales through Amazon, so I put up a negative seller review. Amazon took the review down at the seller's request. Then the seller emailed me to gloat about getting it taken down.

I have had an Amazon kindle since august It will not download books. I have been in contact with the help line and have spent weeks going through their tech support nothing will work. I have repeatedly asked for information on how to return it for repair but they refuse to do so can anyone help.

So Livid, I'm about ready to cancel my Prime Membership. Last Friday, I was contacted about your $100.00 gift card. I was told the shipping was $3.50, I get switch over to the Supervisor, who talked way to fast. Would not let me get a word in. I became very frustrated, I hung up on her. She called me back Saturday, and did the same thing. You waited a few days later. Guess what? She did the same time! Then I was told, they mailed the gift card, I had to send it back.
Then I was told, the gift card came back to you. What is it? Amazon needs to train their employees! I checked my checking account. You've taken out the money for shipping, plus the $10 for the plan. I spend a lot of money with Amazon. This is unacceptable! For all my troubles, I should get the gift card! I want my money back, a phone call, with someone who speaks English. (719) 271-0897 One last piece of advice. Let your trainees know, Customers Matter! If I don't hear from you in a timely manner, I will no longer do business with Amazon.

I ordered a Philips Respironics O2 concentrator for 585.00 New through Amazon from No medical insurance co., it worked for about 1week. I called to return it, which they will but I am to pay for return plus 20% restock fee! on a defective item, unless I except another one in exchange. So I did, this "New" one (which was also a return from someone else, as the cord is unwrapped, on/off switch left on, no bands on wheels) made a putt putt noise after about a hour into its use, but I kept it going until it finally stopped that night.
I called No insurance medical co. again and they will not return my calls now. Am I forced to pay for a piece of junk? This has been a nightmare. Does Amazon not ever play a role here to help me out? I have placed a claim with them, but no response either. it's been a month, So I guess the state attorney general, federal trade commission, and BBB are next. I'm not paying for a return or restock fee on junk I bought in good faith.

I am a very active Amazon customer. More than 200 orders in 6 months. My first complaint is a general one. Any time there is a problem with an order after the supplier says it has shipped there is no link or way left to contact the seller making it nearly impossible to resolve delivery issues once the seller proclaims shipment is enroute. Can't something be done about that? It is even worse once the seller proclaims it has been delivered whether it has or not.
I do not get mail delivery at my physical address only UPS or Fed Ex. I can deliver to the physical address. When sellers use the postal service as a delivering carrier and then chose the physical address as the delivery point, it always goes wrong.
I have two orders that this is an issue with. The first, placed in February was for Honey Catalina dressing (originally diverted because of weather related issues) has never been delivered, still shows as enroute and has been charged to my card. Second is Ajax sent by post to physical address.

Have not refunded the amount of money, owned to me for items ordered by mistake. Two comforters. $ 152.08. This company is a ripoff scam online. Products sucks. Bought a man bracelet. Piece of crap. Can't wear it. Clasp is no good. Don't do business with this company.

I ordered something through their site for $399. The price lowered by $100 before I received it. They won't adjust price. Told me to contact seller. I did and seller said it was a mistake and price is going up. Here it is 24 hrs later and the price is still $100 less. They won't give me a price adjustment. Terrible!

The last three times I've ordered from Amazon Prime, the items I've ordered have all been almost or over a week late, even when I've seen that the carrier has picked up the package a day or two before the delivery date. It is very frustrating how slow the delivery drivers have been in the last month or so! They really need to improve!

I was told that I am issued refund for two plates that I received damaged, this is the order id -113-7905298-3017063
And these are the products-
MyGift 13 Inch Vintage Copper... https://www.amazon.com/dp/B0C413JDGQ?ref=ppx_pop_mob_ap_share
12.7 Inch Antique Decorative Tray... https://www.amazon.com/dp/B09SHDNNKJ?ref=ppx_pop_mob_ap_share
Firstly I was told on sept 25, 2023 that I will need to return these for refund. But today in the evening I was clearly told that I am issued refund and I don’t need to return these items and I can donate or dispose them off (Screenshots attached!).
Neither I received a confirmation email after it nor I am issued any refund.
Attaching the screenshots from my chats today with Mr L an amazon associate, who said he has successfully issued the refund.
Hoping that I will be helped regarding this issue.
Thanks very much!


My Prime package was tuned over to USPS and was never delivered. USPS is saying that I requested the delivery delay, which is a lie. Amazon should fire every employee in the logisics department that send customer packages via USPS. The postal service is a discrace, and now that you turned my package over to them. I consider that package lost forever.

Customer service was called to resolve an issue and I was repeatedly hung up on by customer service when they could not and did not want to resolve my issue or even give me direction on how to resolve the issue. I've been a operations manager for Sysco corp, a store manager for Walmart and owned two businesses so i understand customer service and retail operation at every level. I have never been treated with such disdain and disrespect as with Amazons customer service regarding this issue. I've been a prime member and have purchased 1,000s of dollars of product over the years and have never seen such disrespect in my entire career. The representative who could barley speak clear English said she was the highest supervisor I could speak to (as kids where heard running around in the background). When I asked for her name so I could file a complaint or find a way to resolve my issue she said it was Cindy and would not give me her last name even though the first thing she, and all reps, ask was my full name. She had all my personal information in front of her, but her last name she refused to give me or assist me further. After she hung up on me I called back to customer service twice and I was calm and tried to explain again with the utmost civility and I was hung up on twice more. This should be no way to speak to a customer and Amazon should know that but outsourcing you customer service has obviously made Amazon a different retailer and to big to care.

Good evening first of all, I would like to file a complaint against a delivery driver on 9/14/23 I went outside of my premises to meet the driver because I live in a gated community. The driver was in the front of my building after waiting for twenty minutes I waved at the driver to let her know I was waiting. The driver made an inappropriate face gesture and said something which I couldn’t hear because the window was closed. So, I sat back down in front of the gate and waited ten minutes and the driver went to the next building stop and drove off again.

Few days ago I ordered my merchandise for Amazon they told me that I would receive it by the end of the day I get another notification they told me that that I had to come back and request a refund or replace the item however they did that when I got my item my product was damaged when I called in to complain about the item the representative was real nasty with me I told them that business has been distasteful for the past couple of months I am tired of the disrespect with them and they're not giving me anything free if I could go somewhere else and get the products I would their business has been terrible for the past year the lack of respect the lack of empathy and the items is being charged ridiculous my items have been broke half of my items have not been received or when I called then they had to replace a couple of my items because there was damaged I am totally fed up with this nonsense I paid too much money to be treated this way it's unacceptable and it's disgusting and it just tasteful and I for one am not satisfied with this pathetic service
$23 for books that's already damaged it's
unacceptable it's not about the money when you do business with other customers they want their order however if I'm doing orders for them and I'm not getting their products to them and I'm receiving stuff that's damaged I cannot put stuff out there like that I have a reputation to maintain and this is very unethical for you all to be a business very pathetic I am disgusted with you all trust me if I could get it somewhere else I would you're not going to stop until you lose your whole business for this nasty behavior people need to be treated equally


i purchased a lift recliner for my 97 year old aunt two weeks ago.. thinking i w be there when the chair arrives to assemble it.. however chair arrive a day after l few back home.. so i have been trying to get an amazon customer service person to send a person to come to my aunt house and assemble the chair for $99 as originally offered when i ordered this chair. i have been transferred 5 times, hung up on 3 times.. been on on the phone for 2 1/2 hours. Transferred to someone who finally told me that no one can come to the house because I had to pay the $99 originally to have the chair put together by their team. Amazon was supposed to contact the seller and ask them for help and that seller was going to get back to me within two days 48 hours. We have heard nothing so I contacted the seller through Amazon and the Amazon seller told me to take pictures of the chair and where I was and of course my aunt is in Washington DC and I am in Orlando Florida. It is impossible to take pictures. My aunt is 97 and has no idea how to use a cell phone. Are you kidding me Amazon what happened to you a good customer service from three years ago.? When you outsourced your customer service to a foreign speaking country, you totally ruined your customer service capabilities. I cannot understand what they are saying, they cannot understand what I am saying, even though we are still speaking English. They don’t know what to do, they transfer you all around and then never solve your problems. I have no problem with someone who has an accent, because to them I have an accent, but I do have a problem with poor customer service, them losing the call me having to call back to my throat is sore right now and still not having any resolution. Bad move Amazon fix your Customer service problem! Now you are going to lose me as a customer just because of this. My name is ida muldrow. My phone number is 757-714-7281. I would be delighted. If you called me please call me , thank you either

Date Purchased July 24, 2023, ORDER # 114-
0241735-2691469. The 1st attempt made was after seven
PM. The second time, there was a note on the door asking
them to knock on my neighbor's door. I was out of town,
and they did not. Upon my return one week later, I found
out they had not knocked. I contacted customer service,
and the first agent transferred me. I was told that I had to
pay a restocking fee. I told him I did not think it was fair
since the package was not picked up. I asked to
speak to a supervisor, Tom, who stated that I should have
accepted the offer made by the prior agent. I should contact
the manufacturer because he refused to give me a refund.

driver continues to drive his large delivery van that's too large for a resident and drives it onto my landscape retaining wall has damaged it once and still continues to drive it up my hill onto the wall after damaging it once they can park it on the road and walk it up to the house which is only 70ft away

Have been paying for Amazon Prime for several years but never is available when I place an order.

My package was supposed to be delivered Saturday But was not the carrier told Amazone that it was impossible to deliver l was home all day and no one tried to deliver my package l don’t think he was out here

The worst customer service ever
All they want to do is provide platitudes and disconnect
They are not helpful and do not care about the issue
They will block any request for escalation
They talk over you and disconnect amd what can you do? Who can you talk to? How do you reach them?
You're just left to the same problem you contacted them about, to bad so sad for you but we got your money and you get nothing

I just spent THREE HOURS OF MY LIFE TRYING TO CHANGE A SHIPPING ADDRESS WITH THE LARGEST SHIPPING COMPANY IN THE WORLD AND THEIR SYSTEM HAD NO WAY TO DO IT!!! I SPOKE WITH 7 DIFFERENT REPRESENTATIVES AND SUPERVISOR RUTH, AND NO ONE COULD HELP ME!!!! THE REASON, I PAID FOR MY ITEMS WITH A GIFT CARD!!!!! SO I AM APPARENTLY OUT 50 DOLLARS AND THE NEW PEOPLE LIVING IN MY OLD ADDRESS WILL BE GETTING SOME GIFTS!!! I AM LIVID THAT THEY HAD NO WAY TO CHANGE THE ADDRESS AND I COULDNT BECAUSE I USED A GIFT CARD!!!! I WILL NEVER BUY FROM AMAZON AGAIN AND TO THE KIND PTA WHO GIFTED ME THE 50 DOLLAR CARD, I AM SORRY IT WENT TO WASTE!!! IT WAS AN HORRIBLE CUSTOMER SERVICE EXPERIENCE WITH NO RESOLUTION OTHER THAN LOSING MY GIFT MONEY FOR MY CLASSROOM!!!!!

Needed a specific product on 9-8-23, ordered it on 9-7 with prime (pay for the yearly membership).
Says it would by delivered on 9-8 and included delivery instructions.
Amazon attempted delivery at 4 in the morning - did not leave the package and the item was not delivered.
The pill was needed and I was highly inconvenienced. What’s the point of paying for a prime membership if I cannot get the delivery in time.
Why attempt delivery at 4am to a building where the offices are not open u til normal business hours? Why not leave it ?

I ordered FANYE Modern Upholstered Futon Sofa Convertible Sleeper Couch Bed, Soft Loveseat & Sofabed for Home Office Apartment Small Space Living Room Napping Love Seats, Green Velvet Tufted Back 2 Pillows on August 17th, 2023 via Amazon. The order also included a bedframe that was delivered on August 22nd. The sofa was nowhere to be found. When I checked the order status it gave me: Delivery tonight by 8 pm, for a good week. So I finally called Amazon customer service on 8/30/2023 and they told me they would need me to wait another 48hrs before they could issue a refund. So I did. I actually waited until Sept. 7th, 2023 to call because the sofa was still not delivered. The first customer service rep. told me that there is no account in my name?! And hung up on me. I called right back and the second person was somewhat helpful. And informed me that the sofa is out of stock!!! And they are not sure when and if it will get restocked. So he issued me a refund. I am upset that the shipping updates did not match anything, the rude customer service, and that I had to go through hoops to get a refund issued. Lets hope the refund will be issued as promised within 3-5 business days.

I asked for the policy document for prime membership cancellation as I requested a refund for the unused remaining months for the prime membership as I intended to cancel my subscription.
The "supervisor" in response yelled at me for requesting the policy document and mentioned she won't allow any refund. Also, Amazon isn't required to provide any documents to me and she has no time to send me a policy. The 'supervisor' then yelled "I don't need to provide you any documentation or refund, you should look it up yourself" then hung up on me.
Sent an email to cs-reply and also filing a BBB complaint. Amazon has become the worst customer service company from being the best.

I have purchased 1000’s of dollars of merchandise with Amazon. However the new stipulations for returns is unacceptable. I ordered a pair of slippers. The right slipper is fine but the left is bigger. I live almost 40 miles from a UPS drop off. If I have the driver pick it up, I’m charged 7.99 service fee. No way. It’s Walmart from now on for all my orders.

They keep cancelling orders and give you absolutely no reason. If items are not available take them off so people cant order them

I received an email the morning of Monday, Aug 28, 2023 regard my recent order. The message o
Informed me that my payment had been declined and that I should update my payment info. I proceeded to do this immediately however, the changes were not being accepted online so I requested a call from an Amazon customer service representative, which I received a few minutes later @ 8:41am. from phone number 206-922-0685, our conversation lasted 12:49 minutes. I explained to the agent my issue and that I just simply needed to update my payment information on this order per the email I had just received. After a few minutes the agent explained to me that this order had been canceled and in order to get this item I would need to Simply reorder the item, basically starting all over. As I explained to the agent I did not see why I should have to do this because I called immediately to update my payment information and did not understand why the order had just been canceled by Amazon immediately without giving me opportunity to update. He did not know and all he could say was that I needed to reorder and that the arrival date of my product, therefore, would change. During our conversation the gentleman asked me several times if I had completed the New Order. When I got off the phone with him yes I reordered the product and because I needed the product to my surprise the due date was actually within a day of my original order arrival date. I had ordered the original item and had a delivery time of 7 Days Later, oddly enough this second order on the product same product would be delivered within two days. Explain that! But that is not even my issue. Going by what your customer service representative told me that my original order had been canceled by Amazon I did reorder the product as I said much to my surprise my order came in today. Not one but two items the exact same items the original order had not been canceled as I had been led to believe. What is wrong with your customer service agents can they not read? Apparently not I wish I had the gentleman's name but I could not understand what he said. Is this a new way to make money by double selling to people? Pretty shady if you ask me. Very displeased customer I have already dropped my Prime Membership because what is it worth nothing certainly not expedited or speedy delivery. Yours Truly very dissatisfied customer

My account had an hack attempt. I knew this because while I was out shopping a text came to my phone (6033209695) about an OTP request. I HAVE 2 STEP VERIFICATION BECAUSE I HAVE HAD MY ACCOUNT HACKED BEFORE..... After logging into my computer, I needed to change my password, changed it, then got a page to send a secondary OTP. Clicked on the send, with my current phone number,,,,, and I keep getting the message 'There was a problem, wait at least 1 minute to request another OTP. I never requested the first one????????? Waited and waited, tried many times to get an OTP ,,, for more than 25 minutes, and never got one. Tecfh support said that there were too many requests, which I replied that the first request for an OTP never got to my phone, and CLICKED ON THE RESEND OTP button, never got an OTP, tech support said that too many requests for an OTP were made (which is a lie), and to wait 24 hours to try again.. I WANTED TO SET UP MY ORDERS TODAY,, NOT TOMORROW,, I GUESS THAT amazon doesn't care about getting their $$$ for orders from clients..


i was told i could not return a product. when it said i cld when i bought it-product was damaged, i wrote a bad review and then recv'd an email asking if i would like the product replaced. i said yes...STILL NOTHING!!! it was under @0 dollars but its the principle! dont sent me an email asking if i want product replaced and then dissapear!!!

This is about some auto parts that I purchased from a third-party seller at Amazon. I tried my best I went through all the hoops that Amazon wanted me to go through mind you four times every time the dispute ends up getting close by the third-party seller just by sending me an automated email.With no resolution in my opinion I’m just gonna give you some highlights basically I purchased a set of six automotive Coils Two are the factors now this third-party seller wants me to return Items at my expense which I think is unreasonable considering the shipping cost is considerable and the product is defective mind you I do not want to complete refunds just for the two defective coils or for him to pay for the return shipping either way I’m at Impasse as I mentioned above the second he sends this automated email with just shipping information nothing about return postage Amazon just seems to close the dispute and I’ve tried four times same results.

5-6 agents with Amazon can’t hear them they whisper like it’s a secret cannot answer why my delivery is taking a month. Cannot understand them they don’t deserve a job or a paycheck shame on these irresponsible employees

We signed up with Amazon Prime Video, I was robbed and they cloned my sim card and hacked into my gmail account and my cell phone sim card. They took over our Netflex and our Amazon Prime Video. (Netflex do have a contact no....no charge from anywhere in the world) I had to cancel my cell phone no and my gmail account so they cannot get into my other accounts as well. As we are in South Africa we do not have a way to contact Amazon to change the email or cell no so we can change our password. I can also not cancel my subscription with them even if I go into the bank. This leaves us with having to pay Amazon for no service from them.

Incredibly inconsiderate customer service. Beware if you're guaranteed something by a service agent before making a purchase. They do not honor their word.

Did not deliver item yet said delivered. Cannot hold driver of delivery accountable for lying item was delivered and not. Amazon cannot seem to track who delivers our packages. This item i paid for will now go and be resold and this keeps happening over and over again. Then now they put it like i returned the item yet i asked for a replacement because we are going through a heat wave. Someone needs to hold this guys accountable


An employee frequently showing up high and operating forklift while under the influence during their work hours. I am concerned for their safety as well at the companies. Cameron Balder is a safety concern for those in the Amazon facilities. I would recommend drug testing employees.

I placed an order with Amazon Fresh, and received notifications of my order arriving. The order was supposed to arrive between the hours of 4:50pm and 5pm. I called the delivery person at 5. He said he would not be delivering my order, because his shift ended at 5pm?
This is not acceptable, and unprofessional!
order# 13310779044928216

I am an Amazon Prime member. Overall, the customer service has been great over many years. I am trying to see if I can buy a replacement part for a defective item and I have called twice today. The customer service today has been fragmented and extremely POOR. I wa sjust disconnected on my second call. Pleasd ehelp me.
Richard Sasgara
(503) 975-6409 cell

I had gotten a package of multicolored sunflowers seeds from Amazon. I was extremely disappointed that when they grew there was yellow flowers not multicolored ones.

I had two packages delivered to the wrong address. Handed to the wrong person with a signature of ‘Arrested’.
I called customer service about getting my money refunded. Was put on hold for a ridiculous amount of time and my problem is still unresolved. This is Amazon’s mistake so why must I have to be the one wasting my precious time to get it fixed. Make your drivers accountable. Now I have to waste more time tomorrow calling back. That is NOT good customer service


We bought 2 Philips Sonic care toothbrushes on July 22nd. We received confirmation that the package would be delivered on 7/24/23. On the 24th it stated that it was running late. I waited until 7/27/23 and called our local post office where it said it was delivered to. They stated they receive a container with amazon packages in it and they scan it which states it was received at the post office. Then they take all of the packages and scan everyone individually, she said our package never made the container. I contacted Amazon and they said they cannot refund us or give a replacement to us until 8/8/2023. I took a screen shot on my phone which they said I could not send to them because their chat does not support it. I states that package looks like its lost request a refund or replacement now. The customer service reps were rude and kept saying sorry there is nothing we can do at this time is there any thing else I can do for you.


PEOPLE, LISTEN UP.. Amazon does what they want because they are from OVER SEAS and know NOTHING can be done to them. Thats why they lie, hang up on you, put janitor on to say his a sup. etc, etc, Ive said for yrs that the USA needs to have dealings with the chinese govt so we can get our money back when we get scammed / ripped off. Telling them " im gonna get a lawyer" makes them just laugh because they know nothing will happen to them.Yes most need fired. Save your breath. Yeah they got me too. Only thing i can think of was to say. If i dont get my refund SOON, i have your name and will report you to the Chinese govt to tell them YOU said, you wish you were born in America instead of that RAT HOLE country youre living in now. They sure dont want their govt to think they hate their country,, Try it, it may work..

I scanned a new card to use for my payment and paid an extra $2.99 because I needed it delivered tonight. It was supposed to be delivered between 5-10. It's after 11. Now I find out there's some trouble with my payment. I go to the order page and find somehow my payment got changed to my old card. I scanned my brand new card!!! How did it revert back to my old one? Because of your computer error I don't have what I need and all the stores are closed.

Called to get an order refund issue the first customer service representative was extremely rude and a smart ass! In which he was wrong since he did not listen to the facts. He also told me to do the math. Had he listened to what I was saying he would know the math was correct. I asked too speak to his supervisor he put me on hold and of course no one answered. I called back and got someone else and he seemed to have trouble with finding a solution to the issue and left me on hold until I finally hung up. Could someone please help solve this simple issue. All it is was an order was sent back for some blinds. Part of the order was paid for by gift card and the rest by credit card. The seller issued the the correct amount paid for by the credit card. All I asked for was the gift card balance be refunded to the account. This was too confusing apparently. Thank you John Foley

So I pay for 3 different service’s through my Amazon account and I noticed that I couldn’t use 1 of them so I called the customer service and that’s when the nightmare started… First I was told that my service was canceled but how is it canceled and the renewal date is 7/31/23 this call was on 7/28/23 so I asked for someone else I can’t move forward if you can’t see that my subscription is still ongoing auto pay. Then was told that the service that I was clearly paying for was not the service I was calling about, excuse me I can read it says paramount + showtime but they still insisted that I could not be paying through their app, what I have been paying for this service since last year. I finally asked for a email so I could just send a screenshot and demanded an apology and got hung up on, so I called back and after several attempts I finally got someone who listened I didn’t get my issue resolved but I did get a lot of incorrect information about my account even heard we can cancel and show you how to redo it. I have been with Amazon for years and this was the worst experience ever I almost want to find another streaming service.


They lied to me several times stole my money packages everything I will never shop with them again

Amazon has the worst Customer Service employees and I believe because their are too many foreigners, and there are too many untrained employees who DO NOT know how to talk or treat customers with respect which causes a Customer like myself, to become abrasive with my conversation with them. There should be a form available on the site so that it reaches the Administrative Office so that they will know exactly who these individuals are who are not being caring when they are speaking to each person who calls in with his/her problems.

Call took place July 24th 2023, Evening at 4.54 PM.
KDP - reviews support. team.
Poor communication and call was hang up by a manager named Cara because she was upset and being a manager did not know how to talk to a customer.
1st spoke with Laeeq and he could not resolve the issue then spoke to Cara. Requested her manager's contact. She said some manager will contact me, i requested the name. She replied multiple managers someone might call. I asked for all names. She hung up on me. No one has called me in the 24 hours

I keep getting told differently answers about a item i never received!! I sent the item back and still not been refunded a month later !!!
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