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Write for Us Amazon Complaints Continued... (Page 7)
1096+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
I am 72 year old male and live in the Four Seasons retirement community in Fort Mill SC. Today, April 10 at approximately 4:50 pm my wife and I was crossing a street in our community at a cross walk. Your service vehicle approached us from behind, ran thru a stop sign on Jade Street and came within a foot of running over us. The driver, a female driver was looking at her cell phone at the time and never saw us. When I yelled to get her attention she made no attempt to avoid us, continued on her course and thought the incident was funny. I only wish I could of caught up with her.
My husband bought me a house cleaning for my birthday. We were told the cleaning company would call the day before, they did not. When we called Amazon whom we purchased the house cleaning from they said to contact the company directly, we tried several times no response. We called back to Amazon they tried but didn't get a hold of the cleaning company, but told us they would be at our house between 11am-2pm, not to worry. 11:30 came I called Amazon again put my name on list for an Amazon team member to call. She called I asked if this company was coming or if I was wasting time waiting for them, she put me on hold. When she came back she said she just got off the phone with them and they should be at my house next. I believed her. I was wrong, she lied.( At the same time my husband was at work on the phone with another team member who told him they have been unable to get a hold of cleaning company.) I waited till 2pm thinking that the team member had talked to the company. Wasted a great day waiting on somebody that never showed and bold faced lied to by an Amazon team member, bad day in my book. Then out of curiosity I looked up the cleaning company that Amazon was selling sevice from, they are not a cleaning company in this state but in California. We live in New Orleans,LA. This morning I get up trying to forget my bad day and can't because Amazon has charged me $277.48 for a cleaning service I never received. as far as I'm concerned I will never buy another thing from Amazon they can't be trusted when team members lie, they are representing Amazon and Amazon can't be trusted.
3 out of 4 Amazon Prime packages have been delivered to the same wrong address 3 miles away. Called Amazon and they are appear to be unwilling to contact the contract company that delivers in the Atlanta neighborhood. The folks who received the package stopped the Prime truck and told them the package was delved to the wrong location. The driver told them to just toss the package in the garbage.
Amazon's attitude and unwillingness to resolve delivery problems is just unbelievable. Will shop elsewhere
paid extra money for 2 day shipping. still havent received item in almost 4 days now. what fucking gives? why did i have to pay extra money for faster shipping that didnt happen? makes sense right? waste my time and money. thank you
my account was hacked on April 2,2019 and purchases were made with my debit card . sent to 8550 nw 70th street apt 12284 Miami ,fl. 33166 -6216 and signed for by Sandro camarga and nothing has been done .no reimbursement no investigation nothing why not block all shipment to this address if you know they are hacking accounts . now I am responsible for clearing up my own over drafted account no longer will I use amazon you are UNSAFE
my account was hacked and merchandise was bought and shipped to 8550 nw 70th street apt 12284 Miami fl.33166 -6216 my money never returned even sighed by SANDRO CAMARGA . no money returned no investigation not even an I'm sorry James nothing . cant you block all shipments to this address or something at least pretend you care. now a Disney back pack for 66 dollars was purchased in my name . I was lucky to cancel it in time by same people and nothing done .big surprise . I no longer feel safe purchasing from amazon and no longer will you get my buisenees
The staff isn’t very knowledgeable, they are condescending and incompetent. I thought a billing issue had been resolved and it hadn’t now I’m getting stuck with another late fee.
I ordered two canisters of Country Times lemonade at a terrific price of $6.99 per canister. I then saw that the price went up to $11.99 right after Amazon took the money out of my bank account to pay for the item. Weeks later, I learned that they had never sent the items to UPS, and now, rather than allow me to receive the items, they insist upon refunding me the $6.99 per canister. At Amazon, if the deal looks too good to be true, it probably is. My order number is 1Z6A34Y60387905867.
Made an order from ABA STORE on November 26, 2018. Order number 112-0471407-5179438. The date of delivery kept changing and finally in February I contacted the seller and asked them to get items to me right away or refund. They said they would refund me. Also said that the items I ordered were in transit and I could keep them when they arrived as a gift. It is now April and I never received the refund or the items. When I look at my order, it says I have been refunded. I have checked with my bank and this never happened. I used my bank debit card to purchase. So refund should have showed up in my bank account. Feel like this company should no longer be able to sell through Amazon, as I have noticed that there have been several other complaints of items not arriving.
Amazon closed my account on March 28th for excessive refund and return requests. Unaware that my account was closed. I loaded two $100 dollar gift cards that I purchased from Safeway on March 29th and April 2nd. I learned my account had been closed when Amazon would not allow me to make a purchase. I asked Amazon to please reimburse me $200 for the gift cards. Amazon is refusing to reimburse me for the cards.
The lady who delivered this package to me a few minutes ago
1. She was talking on her phone the whole time she was in my office
2. She smelled badly
3. She was not paying attention and almost broke a glass candy dish on the table after she was instructed to leave the package on the chair.
4. She was not paying attention to her job, she was talking on the phone (I could hear both sides of the conversation, I should not have to deal with this at work) (She was telling a man when she would be home.) I really don't want to know about the personal lives of our delivery persons. This is a professional legal office with clients. I request to never have this deliver person in my office again. Thank you.
Package No. C-41.2H
Cycle 1
TBA008284711000
DSD3 CYCLE 1
Package addressed to Sibet Alspaugh delivered on April 5, 2019 at approximately 11:53 a.m.
On March 18 I ordered a transmission
TRANSFER CASE 4.0L 6 CYL 1GRFE ENGINE MANUAL FITS 05-15 TACOMA 124127 from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316. No one from your company bothered to call me or write me about the matter, but I believe that having sent it back within 2 days of my receiving it and checking it out should fall within the guidelines for a return... especially since it stated that I had till the 8th of April to return the item. So I am appealing the case on the basis of having been provided inaccurate or misleading information.
Sincerely, Reginald Jones
I have an issue, more than a complaint-and it is your issue too, as a company of either just today, or today and further on. I want to be sure that my message is passed on to relevant parties, shaping the corporation. It is very important. The censoring of vaccine-related material needs to stop-and it really looks bad, when stood next to those things that Amazon does sell and leave up. Our family has been devastated by industry science, incentivized doctors, politicians, and others-and lies both by omission and those more direct and aggressive. Millions are injured by vaccines every single year, and people can handle the kind of information that allows them to make a decision for themselves-not for corporations that cannot exist without them. Until you have looked into a crib at your baby, whose brain is swelling and who is dying inside quite literally, don't censor what people need to know and posses, for themselves, please. This is real.
On March 18 I ordered a transmission from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316
The first week of March, 2019...I left Gillette a negative review based upon their Anti-Male commercial. My review ranking, at that time, was around 9,000. Within one week the review was removed and my review ranking shot to 61,542,907. I called their Customer Service Team and their Dispute Resolutions Team and they both sent questions and forms to the only people that could help me...the Communities Team. After hearing NOTHING from them I called both the Customer Service Team and the Dispute Resolutions Team and both said they felt like they were being ignored by the Communities Team. Four weeks passed and I FINALLY got in touch with the Communities Team and all they have done is copy and paste things to me that relate to none of my concerns or questions, demand info from me that relates to nothing that is happening and threaten to shut down this investigation if their demands are not met. Here is one demand. What is the URL of the page you are having problems with. I've mentioned over and over and over that the URL is my profile page. I've given them my profile name and everything and yet they demand from me something I've already told them...and threaten to shut everything down if I don't tell them. Ugh... Did I also mention that in week 3 I found, on Amazon, a forum that the Communities Team runs. I tried to ask them a question on there but when I pushed the "create thread" button my question was immediately marked as spam. So, anyway, this is week 5 of everything. In retaliation for me complaining and with more helpful votes, my review ranking was dropped 400,000 to 61,973,473.
After all of this I am left with no other conclusion than Amazon is actively punishing me for not having the correct political opinion. They are not to be trusted anymore.
DELIVERY SERVICES
WE ARE MAKING A DECISION TO STOP USING AMAZON!!
We are having all kinds of unmarked cars delivering to our house. Some of the persons delivering look pretty sketchy and speak little English. There is not a Lockbox facility within 20 miles of our home. Everyone in our town is complaining about the same thing. We probably spend $5000. a year at Amazon but that is going to change. It’s so convenient when youre homebound but that will change.
installer never showed up had to call to find out why told that he had an emergency told that I would be rescheduled five days later told there was no way it could be sooner the individual that was on the phone was very rude and when I asked for more information she hung up the phone
I cancelled appointments in order to meet with the installer
what's important here is there was no phone call letting me no what was going on and when I get that phone call I was told so sorry and she hung up!!!!this company appears to hide behind there phone system and when finally reached they offer no help and are very rude at that
THANKS
Long time PRIME CUSTOMER
Order #111-5418086-3298662
GOT A NOTE SAYING IT WAS DELIVERED ON 2 APRIL
NEVER RECEIVED IT
I checked with Amazon, it was signed by a person named VOLLMOUTH, who does not reside at my address 41 Morning Glory Lane Edison NJ 08820. It must have been delivered at the WRONG ADDRESS, I do not even know WHO this person is. I was at my home ALL DAY YESTERDAY. I am very disappointed with the service, and will never again order anything from AMAZON
Satish Shenoy
41 Morning Glory Lane
Edison NJ 08820
908 755 1776
Prior to December 2018 when I ordered something from amazon the item shipped within 24 hours.It seems now when I order something it takes several days before it ships or is held up several days in one place.Example Chicago.I don't have prime and never will. Is this a way your company is trying to get customers too sign up for prime? If this keeps happening I promise I will no longer do business with you.I'll focus on Walmart.com homedepot.com bestbuy.com kohls.com dicks sporting goods.com rockauto.com and so on.I really like wallmarts set up too pick up items same day their in store package p/u vending machine is reall cool. I just wanted to let you know how disappointed I am about amazon right now.
A delivery was made to my neighbor across the street from my house and the driver deliberately drove onto my property and put large ruts in the lawn. The delivery was made to 19155 S. Saint Lawrence Avenue, Glenwood, IL 60425 to Reginald Bernard Staggers, on Tuesday around 11:50. There were several numbers on the package which are B-45.3B, Cycle 1, TBA994752494000, spnch2 7ms7. She knew what she was doing when she did it. My husband was outside and saw what she did. He yelled but she continued on. She also left the package at the front door instead of putting it at the back - out of view, which is really not my concern but the ruts in my lawn are.
Last November, I made several calls for a "fix" to Fitbit customer service regarding my very dark, almost unreadable screen, as well as my inability to "sync" with my computers. After several "walk-through" tries there was no solution to the problems. So, in early December I returned the Surge Fitbit, by registered mail, along with two additional cables I ordered at the same time. The cables were received on December 16th and I was credited on my AMEX account with approximately $7.00. However, I have yet to see a credit for the almost $240. Surge Fitbit. I have, via e-mail and phone, communicated/corresponded back and forth with Amazon but I'm still unclear why there is this confusion.
I am in Washington, DC now where I serve as a consultant on the Scientific Review Panel for the NIH (National Institute of Health) as well as the CDC. I will not be home (in the Seattle area) to access my registered mail documents or a copy of the mailing label I used to return the items until next week. Please advise. Thank you.
Mark Thoman
Mark Thoman, M.D., FAAP, FACMT
FAA: Sr. Aviation Medical Examiner
Member: Scientific Review Panel, NIH, National Library of Medicine
Bethesda, MD 20892
paro1795@aol.com
the delivery service provided by dynamex delivery in victoria b.c. canada is the worst company i have ever dealt with . the packages are never on the day posted . there is no local phone number to call, no where to pick up the packages if i could not sit and wait for days because always late. no missed delivery notice out on door, no must be picked up somewhere by a certain date, nothing. one attempt and package sent back . I am retired and was home all day sunday and they never buzzed in at the entrance my name is on the directory as well a slip was placed with my cell number and no calls. just something on the delivery page of your site which said deliverable. i find dealing with such shoddy delivery people as dynammex is not worth the hassle of shopping on Amazon. you can look on Reddit or any other social site and see the scathing reviews dynamex receives. why no zero star option . if this is not straightened out and i ever buy anything on amazon again i will see who the prospective delivery company is and if it is dynamex i will cancel the order immediately . no issues with FedEx just the low rent mismanaged dynamex .Randy Huget 207 3255 Glasgow Ave victoria b.c. v8x4s4 250 857 1778
Around mid year 2018, I contacted Amazon with an issue that I received an order confirmation that I didn't order. Shortly afterwards, I received a cancelled order request. A few weeks later, I placed an order an notice someone else's shipping information in my checkout box. The next day I could no longer access my account as someone's else's email address was prefilled and a message stating that "this e-mail address is not recognized appeared" After weeks of complaining, the issue was resolved and I had again had access.to my account but still noticed that another person who I wasn't familiar was listed as a shipping option on the checkbox. I continued to order and monitor my account and charge card without any issues.
In March 2019, I attempted to access my account again to order a product and the login email address was prefilled again with someone's else's email address and would not allow me to login stating that my e-mail address was not recognized. As concerned as I am with the continued issue, I'm more concerned with what I interpret as a lack of security and the difficulty of reaching out for customer assistance with the company. I reviewed various screens on the company's website and didn't ever see a customer support telephone number or chat line to discuss this matter. Similar to the last issue, I had to type in Amazon Complaints before I could get either a phone number or pace to voice my issue. My email address that is no longer listed in your file is ml79poole@comcast.net.
I purchased book two in a series and it was exactly the same as book one.
Driver in Durham NC on 3/31 plate number jf 7404 driving irratiic and riding on our bumper on I 85 gave him several chances to pass should’ve been pulled over for speeding
On February 2 a package was delivered from amazon to 908 Central ave, sykesville, md. . The amazon driver pulled up to the neighbors driveway in the street , and then discovered it was not the right house and proceeded to cut across the grass to our porch and fell in the yard. Now we have received a lawsuit from the amazon driver of your company for falling in our yard. In The lawsuit she states she was on the sidewalk and that is a total lie she was no ware near the sidewalk . How as a home owner can I protect myself against your company employees when they are allowed to make bad decisions and then lie about it and then sue your customers?
Kay Mink
443-572-9159
Last Wednesday, March 27,2019.My mother went to the WHOLE FOODS, in our town of VIENNA VIRGINIA 22180
And she had bought a stalk of packaged celery and upon opening the package most of it had to be thrown out. Because the packaging had a big dead worm in between the stalks and worm poop. And some of it had been eaten up by the bite marks on the celery.
This is disgusting and unacceptable. LEARLY , of shopping and buying there again or even online.IS THIS THE WAY AMAZON BUYS WHOLE FOODS AND TREATS THE CUSTOMERS LIKE THIS.
I went in there yesterday to look around and see , also of what their prices are and a $ 1.99 for a cucumber and the other prices are too high. AND I AM A PRIME MEMBER OF AMAZON FOR YEARS. I WOULD BE THINKING DIFFERENTLY, NOW ABOUT SHOPPING THERE OR ANY WHOLE FOODS.
And the PARKING is so bad in parking there !
I called because an order I placed was offering two day shipping to arrive on Saturday but after the order was placed the delivery day was changed to Sunday.
The representative kept getting confused so I requested a supervisor. A supervisor claiming to be named Frank got on the phone ant told be if I had common sense I’d realize that if I order 3 items with two delivery guarantees, they would all arrive on latest delivery date.
This is not what has happened in the past and most of the time, my items arrive on the day the delivery is guaranteed. Also I didn’t appreciate this amazon employee who claimed to be a supervisor was insinuating that I have no common sense.
I buy thousands and thousands from amazon
Was like a new hamberger joint, great for awhile and then goes to crap.
I have had many many problems. with shipping multiple items in a box with which had dog food, human food, lawn spray,
cosmetics, all in same box. This has happened many times, almost every suscribe and save month
The last 3 complaints I made, customer service actually attepmted to blame me, how I unpacked, I complain alot, they will inform shipping, la da lada lada.....I am no techie, and have no cellphone, never had. Customer service told me I MUST have a picture takin and submitted brfoe any action
on amazons behalf....I will not allow this anymore, my money and amazons "supposed" rules are changing daily...
Thnks for listening, no more amazon for me
As a prime member of a number of years the ability of the Amazon to honour next day delivery (the very reason one is a prime member) is becoming poorer. At least half of the guaranteed next day delivery do not arrive next day and many do not arrive within three days. Why do I pay a fee for a service that does not deliver on its promises.
Peter Holman
I
I am on my 5th customer service agent in the chat for a basic question. I keep getting passed around. there is clearly a language barrier and i can appreciate that, however, the total lack of legitimate customer service doesn't make the cheap price of amazon worth it.
searching FOR A HARNESS FOR MY DOG THIS AM....WHAT A DISGUSTING EYE OPENER WHEN THAT SITE OPENED....I, FOR ONE, WILL NOT BE SUBMITTING AN ORDER AT THIS TIME AND PERHAPS NEVER AGAIN UNTIL THIS TRASH IS REMOVED FROM AMAZON...
I DO NOT PROFESS TO BE A PRUDE, BUT THIS SITE IS OPEN TO EVERY KID IN THE WORLD WHO SHOULD NOT HAS THIS GARBAGE OPEN UP IN FRONT OF THEM WHEN LOOKING FOR A LEASH OR HARNESS FOR THEIR PET.
Ordered Tasty Bite Indian Entree Madras Lentils 10 Ounce (Pack of 6) order number 112-1079749. Delivered on time but package was left at the top of our cul de sac where anyone could have taken it. To make matters worse, it rained and outer box got very wet. Product OK. I order many items from Amazon. Items must be left in front of our door.
I WENT TO A MEDICAL CONGRESS IN VEGAS . SO I WAS REALLY SHORT OF TIME. I DECIDED TO BUY SOME PRESENTS IN BRAZIL ( WHERE I LIVE ) TO BE DELIVERED AT AMAZON LOCKER IN VEGAS. IT WAS SUPPOSED TO RECEIVE A CODE NUMBER ( 6 DIGITS ) TO UNLOCK THE BOX. I CHOOSE THE AMAZON LOCKER IN RIVERA -
Amazon Locker - Riviera
3716 Paradise Rd, at 7-Eleven, Las Vegas NV 89169-4605, but i received a e mail from amazon changing the amazon locker to TUDOR- Amazon Locker - Tudor
815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304, maybe because of the package´s size. After three days, not receiving a code number from amazon, I decidedo to write amazon customer support with no anwer. I call the support and an attendant said that my orders had already been delievered at 7 eleven store in 815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304. and I should ask for ARIE !!!
Immediately, I took a taxi and got there. When i arrived there, an Indian guy - probably the ownwer - said to me that there was no packages inside the store and no employees were allowwed to receive and kept any luggage ou package inside the store ! He also told me that a big package was
sent back to amazon office because he did not accept that inside the store. I have 2 orders and I wrote amazon customer servisse many times with no answer. They had been said that a investigation was opened but i ask Amazon :
The purpose of the amazon locker box is to keep your stuffs safe . That´s the reason I used this servisse. IF SOMEBODY RECEIVE AND KEEP THE PACKAGES, I SUPPOSET THIS PERSON HAS SIGNED SOME DOCUMENT , SHOWING THAT HE HAD RECEIVED THE PACKAGES.
WHO RECEIVED THE PACKAGES ???? IT WAS NOT ME !!! I DID NOT SIGN OU RECEIVE ANY PACKAGES AND NOW, I HAVE TO TRY TO PROVE THAT I´M NOT THE GUILTY ????? VERY DISAPPOINTED WITH THIS COMPANY. I HAVE ALREADY CONTACT AMAZON BRAZIL, BUT THEY SAID I HAD TO CONTACT AMAZON USA.
I WILL DESCRIBE MY ORDERS BELOW.
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
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Xbox One S 1TB Console - Minecraft Creators Bundle (Discontinued)
Sold by: HALF TIME
Return eligible through Apr 11, 2019
$225.90
Delivered Mar 12, 2019
It was handed directly to a receptionist or someone at a front desk.
Signed by: Arie
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Fujifilm Instax Mini 9 Instant Camera ICE BLUE w/ Fujifilm Instax Mini 9 Instant Films (60 Pack) + A14 Pc Deluxe Bundle For Fujifilm Instax Mini 9 Camera
Sold by: Quality Photo
Return eligible through Apr 10, 2019
$114.99
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Superdry Unisex Camo Logo Tarp Backpack (Khaki/Green, One Size)
Sold by: 707 Street
Return eligible through Apr 10, 2019
$69.50
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
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Atari Flashback Portable Game Player 2017
Sold by: GreenBox26
Return eligible through Apr 11, 2019
$31.99
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2
2 of Wired Controller for Xbox 360,TGJOR Wired USB Game Controller Gamepad Joystick with Shoulders Buttons for Microsoft Xbox & Slim 360 PC Windows PC (Black)
Sold by: TGJOR
Return eligible through Apr 11, 2019
$16.99
I ordered an iPhone case. I got sent a pizza cutter. I tried to Chat with Amazon and now it's set up so they have to call you. And it's always someone who's English is not their first language and always very hard to understand. Bring back the Chat function!!! Everytime I order from Amazon it's screwed up. I give up.
Order Id: 112-1398763-9944255
Selected Order Items:
Amazon.com $40 Gift Card in a Gold Reveal - 112-1398763-9944255
Hello I am Cassandra and I have a long and stressful experience I would like to share with you. I purchased an amazon gift card for my co worker who loves amazon and I thought what better gift then a amazon gift card. I loved that the shipping information said within a business day it would be delivered. The first attempt was made in the morning but I was working so I called to schedule it to be redelivered again within the day. A manager called me due to the request I had submitted for the redelivery was not processed yet. So she was calling to advise me that she could have it routed to me by tonight 7:30-9. The night passed and 9:10 came and no package. I called customer service and they told me that my package showed delivered as they had proof by posting a picture on my account. So I check the picture on my account and it showed the door knob on the right side and my door knob was on the left so I knew there and then they didn’t deliver to the correct apartment. The lady put me on hold more than 15 minutes so I decided to hang up and call again. I get a gentleman and he apologizes and says that he can see the delivery was made to the incorrect apartment and that he would be sending me a replacement. He puts me on hold again another 12 mins and he never came back on the line. So I called again, at that time my husband had came back saying that he had knocked at least at five peoples doors until he found it it was delivered at apartment 6108 and my apartment was 6103. So when I let the other person know that my husband found the card at someone else’s apartment door she then starts telling me that she can still send me the replacement and I can keep the card I found as it was still active and for the inconvenience I could keep the replacement. So I agreed and then I ask if the replacement can be delivered after 5 since I work and she had the nerves to tell me that she couldn’t add any instructions to the delivery and to make sure I have someone there to accept the package. I repeated myself that I didn’t have anyone at the house at that time and that I would be at work and I just asked she cancel the replacement and refund to my card. So she ends up placing me on hold for about 16 minutes so I hang up and call again. I get another gentleman and he was so helpful and trying to help the best he could but he was not able to help since the replacement was cancelled I would have to purchase a new 40 gift card out of my pocket. Keep in mind that the card I had in the package was locked and no money was on there. So I had no gift card balance $0 and no refund. So he ends up transferring me to a manager which I spend almost 1 hour and 20 minutes trying to see if they can unlock the card or refund me the money. They end up finding out that no they can’t unlock the card but when trying to refund me the money they were getting error message not allowing them to process my refund. What a scam company this is. Worst experience ever. The manager said she would keep me updated and let me know when she could process the refund. So disappointed. When asking for a reimbursement for my trouble they said all they could credit me would be $5. Never again will I order from amazon.
i have ordered 3 items thorough Amazon online shopping but receive only 2 items. since march 7th I am chasing Amazon and everytime Amazon said its already delivered. I have order 3 items worth approx. 16 thousand but the powerbank worth 999rs not received. everyday speaking with Amazon and explaining that only for 999 I never bothered but its a matter of believe but someone from Amazon called my family spoke like they have stolen the package. after I start chasing my package and now Amazon simply says that they have investigated and found that they deliver the package to Puneet. when I asked for puneet signature or anyone's signature on the receiver paper they don't have. they are telling me to check with neighbors and security which is bullshit. I am puneet and I never receive this package nor my family members and not my neighbors, I have checked with everyone. I was told that it happened sometime and don't worry company will refund the oney but now company says it was delivered by 3rd party and they cannot show me the details as its not the policy?????? is this the way to deal with your customers? forgot about money and package I am really not worry for it now but thanks to GOD that just only 999indian rupees I got to know how Amazon cheating with their customer. I have all the evidence and going to file a case in civil and consumer court in india. Also I have spoken to someone who will publish this news to a local newspapers to make other aware about these kind of frauds.
On the way, but it's running late
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3
3 of Probrico CHHS09 Soft Opening Face Frame Mounting Concealed Hinges,1 Pair
Sold by: Probrico Home Building Product question? Ask Seller
$6.99
Buy it again
2
2 of Taco 400-4 1/8-Inch-NPT Float Air Hy-Vent
Sold by: Amazon.com Services, Inc
$13.50
I order these over four months ago. Seller will not respond.
This is regarding my ORDER # 111-4467340-7885007. This morning Saturday March 23, 2019, I was delivered an Amazon for the address across the street: 435 Gossage Avenue Petaluma CA 94952. My address is 434 Gossage Avenue Petaluma CA 94952. Her package was delivered to me, and my package was delivered to her. Our addresses are not even on the same side of the street. While I was on the phone with your customer service, she came and gave me my package, which had been delivered to her, and I gave her her package, which had been delivered to me. At the time she came to the door, I was on the phone with your customer support. The delivery status was noted as "Package was left in a secure location." But there was no photo and I had no idea where the package was delivered. Your rep told me, "You should walk around your neighborhood and look for your package." I am disabled and can't walk around my neighborhood. I demanded he find out where my package had been delivered. I was on hold when my neighbor came with my package and we switched. Every time I think your delivery bugs are straightened out you screw up again. I am pissed. I can't rely on your Amazon Carrier delivery service. Once again, I will look for another place to shop.
Hello, On Feb. 28, 2019 I ordered Microsoft Office 365 Home / a 12 month subscription for up to 6 pc's. I payed $79.99 + $5.62 for taxes for a total of $80.61. As of March 22, 2019, I have not received this order. My Order Number is: D01-3905520-9913858. Could you look into this matter for me. I did cancel this order March 22, 2019, but as stated above I have payed $80.61 for this. I would either like the order filled and delivered, or my money back.
Thank-you,
Ken Ayers
P.S. e-mail address is: kayers3453@outlook.com
The drivers have very bad attitude and just throw packages and then literally yell when you say something. I just had driver: Kerry Headley argue because we only accept deliveries in the back dock area - we have a huge sign outside that says that but he got very angry.
Placed an order to be delivered 3/16/2019 for GP money clip for order cost of $33.97.
I have not received the order and wish to have the order cancelled immediately !!
Please ensure that there are no charges to my account.
James Laviletta
Order# 113-0495526-7842618
I know Amazon is huge but if enough of the customers quit buying because of crappy customer service it will fail. I have not been able to get satisfaction over a stupid MEGA hat.
I am willing to pay the $2.00 difference but my emails are ignored. So as of right now I will not order anything on Amazon again until this is resolved.
Just so you know there are a lot of others talking about how Amazon is screwing the little people.
Steve Sheasly
my product came damaged
i ORDER A ICINGINK CAKe printer and i use it once I tryed to contact the icingink company have not heard from them it does not work paper get caug
ht up in it i dont want to pay for something that does not work i got it on my amazon card
I bought a X Chair from you and received the wrong chair. UPS was supposed to pick it up at my home. They required me to stay home all day and then they told their office that they had left a sticker for me because I was not home . I was home and I have no sticker. Never again will I buy from Amazon, Whole Foods, or any company that Amazon owns.
This is a "chat" I had last night.
Me: Tracking ID TBA928948109000
says tried to deliver but couldn't Funny I was hom all day
You are now connected to Nikhil from Amazon.com
Nikhil: Hello, my name is Nikhil. I'm here to help you today.
Me: They did not try to deliver I don't care what they say, was home all day
Nikhil: Oh! I’m sorry to hear that you haven’t received your order yet.
Me: If they try tomorrow just leave it by the garage door. I know I live in the country but they did not come
Nikhil: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Helpline Support from Amazon.com
Helpline Support: Hello, Please give me a moment to review the previous
Me: Looong moment
Helpline Support: Apologize. You have a complaint about the carrier Amazon Logistics ?
Me: Did you read the chat????
Helpline Support from Amazon.com has left the conversation.
This is not what I call customer service.
Bob
This was a GARBAGE PIECE OF EQUIPMENT. The watch appeared to have a nice look, sturdy, viable, But the piece of shit was not able to change languages, and when I called for tech support, they informed me that I would have to send the watch back and they would send a replacement. Well, they did! The next day I received the watch and then the problem was the date and time could not be changed. Called customer support again, and they informed me that they had to customer support for the watch and I would have to return it. Which I did, both watches were returned on the following day 3/13/2019 (tracking nos. 1Z46FF499037607735 and 1Z46FF499038050899, respectively! the Evershop Smartwatch was/is a piece of shit and now AMAZON does not want to refund monies back to my gift card account. I am being told that the fulfillment department has to receive (physically) before my refund will get back to me. This process of which Amazon speak is not true, in the past, I have returned items and within 1 business day, my monies were returned to my account. Also, I am a prime member. While the CSR's I have spoken to repeatedly tell me that this is what the policy is, why in the past have I not EVER had to wait this long of a period time for a refund! I feel reprehension because AMAZON is continually telling me that this is the reason for my receiving my money back and today, I received an email from them telling me that my addresses are wrong/need updating and when I go into my account the correct address are in place. I used to like the security of AMAZON but like most monopoly's the little guy gets fucked over every time. To this TRILLION DOLLAR COMPANY, you can keep that $89.00 dollar purchase and stick up your FUCKING ASSES! I FIND THAT ELIZABETH WARREN - Presidential Candidate - IS CORRECT IN HER OPINION OF HOW AND WHY LARGE ENTITIES SUCH AS AMAZON SHOULD BE BROKEN UP! TOO MUCH POWER. Now, I wonder did they hit the mark of being the first trillion dollar company due to malpractice in salesmanship, rip off vendors or company's using Amazon to sell their wares. They use subpar representatives who do not know and/or can not truly understand the gravity of the English language and the customer has to deal with incompetence at every turn! I'll go back to brick and mortar until or unless this type of bullshit is fixed, and just in case this message is not clear, I AM EXTREMELY PISSED OFF about this situation! Longtime use to be..loyal customer!
I sent you the information you requested, for a product that broke, have not heard back from you. I work in retail and this is unacceptable. I don't understand why you are not contacting us my husband Dick Pedracine, we order a lot from you but this could change.
I called two women representatives. There was a problem with my order and I showed some frustration, both women gave attitude in return and showed no patience. Should not be working in customer service.
I have a complaint about Amazon Echo. I bought 2 echos. No problem for a month. The music stopped I called Amazon Echo and I was told there is an $83.00 fee to keep the music going. I was never told this. I was never told there is a 3 month trial for music.. I paid it but was furious. Then music stopped again. I was told that Prime Music trial was over. WHAT PRIME MUSIC TRIAL?? I was never told that either. Then I was told I can still get music wthout Prime and things went well and then a year later the music stopped again and was told Prime subscription ran out.. I never wanted Prime!! Now to get music I have to pay for it either by month or year. This is rediculous. The customer service rep I called. Jacob K.( would not give me last name or ext. or proof of the call. He said the company sent me emails re: costs.. reminders etc.. NEVER. He took down my information and was going to send me information on all the emails etc. they sent and calls I had with them in the past. I said.. Ok.. what is my email address. He said he could not tell me. I said give me 2 letters out of my email to prove your going to send me info.. He said he could not. I tried sending complaints to Amazon complaints on google and got back a message saying AMAZON disconnected the connection.. I tried Safari and also Chrome.. Same message.. What has Amazon done to us? My suggestion to everyone.. DO not buy Alexa and I hear they have been caught with spy wareing. now. Im fed up.
I get an e-mail from Amazon saying my payment was declined. I THOUGHT it auto paid on the 1st but never paid atttention. My debit card got comprimised 2 days ago. So i may have to wait up to 8 more business days for a new card.
Amazon can't accept cash or checking account direct information. Guy on phone told me to use a friends card. I'm not comfortable with that. That's shady. I have money.
Im cool without. I have premium spotify, hulu and netflix accounts. My fiance can swap over to barns and noble for her books and all of my companies I run can start using any other service than amazon aws.
Please don't think Its me being petty. The customer service rep made me feel like he was judging me, like I was broke and trying to scam him. When my card got comprimised luckily the crook only got $120. Chase is really good and even credited me, which was super nice. I feel bad because somebody in the end is paying that... I wasn't expecting that but getting $120 back that was stolen was nice. Anyways, i did what anyone would do in this situation, i drove to the bank, got $400 cash from the teller so I had money for groceries etc for the 10 buisness days id have to wait and whatnot.
MOST of my bills are auto paid on the 1st, except my personal host gator and Amazon prime. But just to be safe i called them and asked what i can do if there's a delay with the new card.
Every other place; storage, netflix, xbox live, host gator(go host gator, i owe them $550.49 due in 2 days and they are working with me!), etc are all good and whatnot. But Amazon wants to treat me like im trying to scam them for $15 lol!?!?
Just glad it happened to my personal account and not business account. Because a service interruption would be painful. But, from now on we will not ship anything using any Amazon cloud services.
I just received my order of poopuri and one of the bottles was opened and spilled out in the shipping bag. Can you please replace this item. Thank you
I set my account up a lot of screwing around to start with so I got pissed off an my mother ordered my product threw her account witch is prime member.long story short when I got my packedge it was folded up like it should not be... then I tried for 2flippin hours to email them like it says on the package it says no address found after spelling out an explaining in detail that they should not have bent the package the way they did because they wrecked it ..now I'm trying to get this taken care of but I can only get ahold of amazon to do something about it I waited long enough to get my package now I have no use for it do to weather change im pissed off not at amazon but the dumb a$$es at www.D2Moto.com have no common sense or there just that stupid when it comes to there products they sell an ship that must be why they use you guys to do there selling cause god knows they don't no how to shipping or advertise or even set up a email address to contact.. ok my mother amazon prime account name is Patrice Leroy her email address is tazironhead@gmail.com that's were the order was made from Im responding from this account.. so please let me4 no what we can do to resolve this thank you...……….Devin LeRoy
If this is someone's idea of a book rated as: used in very good condition.
They are sadly mistaken. The paperback book was, "The First Circle".
Please send me another book. I will be glad to return this one.
Thankyou.
I did not receive my merchandise. I just got an empty package. It was placed on march 7 2019. It was mini LED flashlight keychain. Order #111-7103335-1725817. Thank you, Albert
I happened to check my books on Amazon today. The one entitled "The 56 Signers of the Declaration of Independence" is shown at a price of
$58.22. Please check your records on this, as this price is exorbitant. Should be less than $20. Thanks, Jay Woodard
I requested cancellation of Amazon Prime montly charges back in January 2019. Amazon charged me again in February 2019. I sent another e-mail demanding Amazon cancel Amazon Prime, and the corporation sent me an e-mail stating this was done. Now, on March 11, 2019, Amazon chaged me again $13.90. The corporation owes me $41.70. This is some sort of fraud scheme Amazon is doing to keep deducting money from my checking account.
I will file a complaint with my Congressional Representative's (Marcy Kaptur) office providing the e-mails and the account deductions of this fraud hoping a full investigation will be conducted and the appropriate employees/mamangers are held accountable through termination of employment and refunding my money.
Your driver keeps destroying property and I and my neighborhood are tired of it
I would never order from amazon again. Every customer service rep I spoke to was very unprofessional regarding this order. I still have resolved my issue.
I ordered an item. The goods did not reach me and the order was canceled. That's why I'm not happy with Amazon.
Delivery options changed on 3/7/19 asked that all future deliveries be left in the door. Received notification and picture that item was delivered. My package was just left on the porch unsecured for anyone to just walk up and take. Very dissatisfied with amazon delivery people
BEHOLD, I COME AS A THEIF IN THE NIGHT. Sounds familiar? Yes, Revelation 16:15 of the Bible. Well folks, let's talk about Mead Johnson & Company, LLC: Evansville, IL 47721 that sells under the great umbrella of AMAZON. Let's not forget the CIVANT MELADERN 1.7 oz that's marked-up for $124.99 and CIVANT sells it directly for $49.99. AMAZON was informed about the outraged PRICE AND DONE JACK! Don't believe IT ABOUT THE PRICE? Go to the CIVANT website. By the way TV buyers be aware of your prices. I sent several third part sellers emails in references to the mark-up price. Um, not surprising after I discovered TV mark-up's for a $100.00 more that WALMART sells for a lesser price. These sellers are only focus on profit and anything outside of that is just a blueprint to rob your better under AMAZON UMBERILLA. Next click do your research think before you hit it. The trick is WALMART you pay cash up front where as AMAZON will bleed you with white-washed longer payments. You are only paying for conveniences. I placed an order to Mead Johnson and Company for baby formula to save $10.00. Folks did I make that $$$ million click of the mouse. They sent me four cans of formula that could compare to buying a ripe banana in the store. Just don't go out into the sun with it. You'll get better profit for your hard earned money by eating it in the store. Well folks, that's what good MEAD did for me. Baby formula that was almost to expire. I was getting the same formula at WALAMRT and KING SOOPERS (KROGER) that expire in January 2020 instead of next week. SO YOU SEE HOW OLD MEAD MAKES THEIR MONEY BY SENDING YOU A PRODUCT WITH LESS SHELVE LIFE. No worries AMAZON and LLC will protect them but who pays the hospital bill for a sick child?
I had to call customer service 4 times today. Customer service in India and the Philippines did not know the benefits for prime benefits.Supervisor Toni V. In the Philippines would not connect me to an USA tech. This is the third time when I have called and had problems with customer service overseas. I am an prime member and have an prime credit card. I am thinking of cancelling everything with amzon. I started shopping with your company in 2009 and have been a prime member from for couple of years and brought a lot from you.
Rita Gunning 570-654-8701
Placed an order with a guaranteed 2 day delivery. Should have arrived yesterday. Rec'd. notice of "sorry, there has been a delay". Email this morning stated package was delivered at 12:28 this morning and left in a secure place. No package was found. I began to see numerous other complaints w/exact information from my neighbors on our neighborhood online site. Each person rec'd an email stating their package had been left in a secure place sometime around midnight last night as well. One person who lives several blocks from me had a delivery time one minute from mine. That doesn't seem possible. Driver finally arrived this afternoon all our packages. Please check your drivers. This has happened several times in our neighborhood and this was the second time for me. It has been suggested that the driver may be marking them all delivered late at night when in reality none of them had been delivered. I used to be able to trust Amazon w/delivery times but after not receiving packages as promised twice now I am not sure I will continue to trust Amazon or continue to order? Please check your drivers
I ordered a box of of no sting barrier film and the money was taken out of my debit account on 3\219 . I have not gotten any email s or any thing from you. Nothing has been shipped of no conformation number or anything. I would like to receive the product I ordered or my money returned to my account.. This is your problem so you should correct it. Steven Laye
I am a frequent Amazon customer. Normally, there are no problems. However, there was a delivery problem with my most recent order. I called the Amazon Logistics number (I had received a call from this number the day before). I spoke with three representatives whose use of English was EXTREMELY poor. They could not properly understand my email address using normal phonetics. With all the money I spend with Amazon. I requested an American representative, which did not happen. Communicating with a customer properly is essential. If Amazon, the richest, most successful company in the world cannot hire people who speak proper American English, it should be banned from doing business in the US. Putting your call centers off shore is not only an insult to the country that has made you so successful, it is an insult to your customers.
If I could give no stars I would. I think it should be illegal for you to make me pay for something I already have included in my prime account just because I am travelling. I have been watching several shows included on my prime HBO account and now that I am in Paris, I can't watch them with out purchasing them. I turned all my location services off and still can't get the shows I already have included. this should be illegal. I will look into that and thank you.
In December I placed an order for 2 ratchet belt buckles 1 silver an 1 black just like it was shown on the amazon site. I received 2 black ones , so I returned them, explaining the reason. They were replaced by 2 black ones again. This time I returned them with an explanation and a note with the items that I want one silver and one black just like the picture shows. As of today I have not received a replacement nor a credit to my account.
#113-8385809-9267415
We ordered something from Amazon today it said it would be delivered March 6 now the ordered delivery is March 7 th what is this you lure people in by lower prices and fast delivery then do not deliver. This has happened before but I let it go not anymore ! Thank you
I have been a customer with Amazon for perhaps over 12 yrs. Initially I had an account but relocated to another country for a few years. Upon my return I joined my daughter on her Prime account. She was pregnant and made many purchases during her pregnancy. Due to several missed-up, I remove myself from her account and got a new Prime account. I used to pride the services provided.
To date, the expectation of Amazon's services is up in the air. for the past 7-10 days I've received conflicting information from Amazon staffs only regarding refunds causing more confusion than I cared to deal with. I had refunds of purchases set, cancelled, redone and undone.
I've also had 2 charges erroneously place on my credit card. I had to order 2 pairs of Dr. Martin shoes and now on the 3rd one simply to get the right size, as British sizes are larger than the US . I order a set of jewelry which are categorized as delivered in the Amazon's notes but was never received. All of this happening last week.
To top all this off, I ordered a pair of Creazrise Women's Round Toe-lace-up combat mid-calf boots order#111-9534098-2070637. Last night I realized I was being sent 2 pairs and not one- so I called but wasn't able to discuss my concern right away because a I was being haggled by a Representative to id myself, which I did repeatedly but she said that wasn't how my name appeared on the account. I thought I knew my own identify. Had to call back and got another Rep. This time she had me go into my account to id myself by specifically mentioning the fact that there's a "Hyphenation" between my median name and married name. It wasn't just enough to say my name is Re Richardson-Dwanyen. I was expected to use the actual word "hyphen" that separated the two names. First I couldn't see what she was getting at. I repeated my name than asked what was different from what I'd said previously. In my explanation I said my name is the same...Re Richardson with a hyphen then Dwanyen...it was at this time she said that's it! I asked the word "hyphen", then she said yes. Oh, let me mention that for my peace of mind, I edited my name and just kept it as Re Dwanyen
I was arate. Which married women when providing her name says for example "my name is Re Richardson hyphen Dwanyen? This is the rule she says. We finally got to the extra boots being sent me. He explanation was that it was in my cart and got checked out erroneously.
I am aware that I have very little value in the eyes of Amazon...I do not have millions but I value myself and will not compromise my sanity just to remain a customer. I have a few packages to return and pending refunds. After that, I'll be closing my account.
P.O. # 104 866 0263 376 586 2---Lifeline Nutrients SELLER IS SELLING TOXIC PRODUCTS, HAVE TRIED GOING THROUGH REGULAR CHANNELS WITH POOR RESULTS,HAVE TALKED TO MOST OF OUTSOURCED PHONE OPERATORS ,IF YOU CAN'T HELP ME WITH THIS PROBLEM I DON'T WHERE TO TURN ,THE TOXIC PRODUCT WAS SUPPOSE TO BE FOOD GRADE BUT IT WAS NOT. I WOULD LET THE MATTER GO BUT FOR THE COST OF THIS PRODUCT WAS $69.50 FOR ONE POUND (SUCRALOS) I GUESS I COULD CONTACT THE FDA ,PLEASE GET BACK TO ME LLOYD AGUILAR PHONE 412.694.4844
I just got off the phone with Amazon after a two hour telephone call, which should have been resolved in two minutes. I contacted via chat regarding a gift card I sent my niece. I made the mistake and stated that immediately, I sent to the wrong address, I just wanted to know if it had been cashed. The rep confirmed it had but stated "no worries, we will replace for free with expedited shipping. All I need to do is go into my account & update the correct address, which I did. I then got another rep, with no explanation as to why, and he asked my visa number, last four & expiration, along with the address again and asked my phone number. Stated I needed to speak with customer service. I then got on the phone with them, and they asked the same questions again, account number, address, and let me know that the card was cashed. I stated I already knew that and was awaiting confirmation that the new one was going to be mailed. They then stated that it was cashed and they could not send a new one. I explained I had the chat conversation in front of me with rep name and what it stated. I then was put on hold again, and then asked if I had things I sent get lost before? Again on hold, came back again, and needed to submit a form to claim, she will send it out. I was not happy to say the least and said I needed to speak to someone else, again on hold, now another rep, same questions again, explained again, back on hold, can send me out the form, I stated I was not getting off the phone until I was honored with what I had in writing in front of me, a new card mailed out. Again on hold, now for an additional 20 minutes, and a manager on the phone. He was going to resolve by issuing refund to my card and then could I send a new card. He explained rep was incorrect, I said not my problem, your problem, you honor what you stated to a customer, and it is in writing. I have worked customer service for many years, a manager, and never did I treat a customer this way. I am a prime member and check the records, I order weekly, what a way to treat a customer! Your customer service lacks in so many different ways that I cannot even list them all. I just wanted to let you know that I did not appreciate being treated this way, and it took two hours to get what was promised me in the first few minutes of chat.
Please improve your customer service or I will no longer be a customer. You need to spend more time on getting customer service reps trained in a way that they know how to treat their customers with the respect that they deserve. .
LET THIS SERVE AS NOTICE to stop using AMAZON website. See below
I was unable to login to my account to return my shipping to standard delivery. It charges $32 delivery. Also way too much trouble logging on to your sight. Since my choice of password is not acceptable, please note I will no longer be using Amazon
Way too much trouble. I hope you solve your login issues, I for one,no longer deal with it.
It used to be seamless to use. I'm sure I'm not a large account, so my loss wont be felt.
My hope that it may lead to solutions to keep your customers. With so many choices,I encourage you to act quickly
Sent from my Sprint Samsung Galaxy S9+.
-------- Original message --------
From: order-update@amazon.com
Date: 3/4/19 10:01 AM (GMT-08:00)
To: Steve Hart <Steve@3LPARTNERS.NET>
Subject: Successful update of your Amazon.com order of "1/4" Split Wire Loom Tubing..."
Your Orders | Your Account | Amazon.com
Order Update
Order #114-6563368-5443467
Hello steve hart,
You've successfully updated the shipping speed for your order! We’ll send a confirmation when your item ships. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.com.
Your updated shipping speed is:
Two-Day Shipping
Your order will be sent to:
steve hart
3001 HARBOR VIEW DR
CORONA DEL MAR, CA 92625-1514
United States
Order Details
Order #114-6563368-5443467
Placed on Monday, March 4, 2019
Delivery Estimate: Thursday, March 7, 2019
1/4" Split Wire Loom Tubing - Color: Black - 100 Feet
Sold by Electriduct Inc
Condition: New $23.00
Item Subtotal: $23.00
Shipping & Handling: $32.00
Total Before Tax: $55.00
Order Total: $55.00
If you need further assistance with your order, please visit Help & Customer Service.
We hope to see you again soon!
Amazon.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Around Christmas I got an email from Amazon saying they had intercepted fraudulent purchases on my account. They claimed they had cancelled the orders and reversed the charges. But the next month I got a bill from my Chase (Amazon) card bill with those fraudulent purchases on it. I notified Chase that the charges were fraudulent, as attested to my Amazon, and they took the charges of my bill. But now Today, March 3rd, I get an Email from Amazon saying that 1) Chase has asked for money back from Amazon, and 2) Amazon has LOCKED my Account until I send them the money. I can now not get into my account even to contact them, or to remove my credit card information, or to cancel my membership, because they have themselves (Amazon Company) has hijacked my account over their own fraud mess and Locked my Account with sensitive information attached to it.
Do NOT TRUST AMAZON!!!!!
Amazon Prime Truck Delivered my order to the wrong address. Even the photo has the wrong house number but I have been on hold for 30 minutes trying to get a refund. I am done with amazon
I joined Amazon Prime in February 2018. I logged on today to see when my subscription was up and found that if I have an EBT card or medicaid card it would only cost me $5.99. REALLY!!! I'm married, we both work full-time jobs, have two children, and budget my money to find out that Amazon is offering a cheaper service to individuals on EBT. I am not against help for individuals who need it, but it's concerning that Amazon feels because I work full-time and budget my money that they can get the $119 a year from me, which is probably making up for the $72 they are getting from people with assistance. How is Amazon Prime helping people with assistance?? I am spreading word about this to EVERYONE because this is absolutely ridiculous. I canceled my Prime and will be shredding my Amazon credit card as soon as it is paid off, with the money from my job. No I don't want you to offer me "free" PRIME, Amazon can pay my Amazon card balance off then I won't spread this ridiculous news around. It's great to see peoples faces when they are told this because they are NOT aware of this amazing service AMAZON is offering to medicaid and ebt cardholders!!
I noticed in my bank statement that on 11th January 2019 a deduction of £7.99p was recorded against your name with the term 'Prime' and some
figures. I e mailed you that I am not a member of Prime, but I got no reply. Today whilst reviewing my bank statement, again £7.99 was deducted
on 11th February against your name. I wish this to stop, I have never contracted or authorised any such deductions. please explain what this is
all about.
I ordered Tommy Robinson and Peter McLoughlin's book Muhammad's Koran: Why Muslims Kill for Islam twice, the first time on August 24, 2017 and the second time on May 26, 2018. It is an excellent book and one which everyone should read. McLoughlin has done extensive research to present the entire Koran in reverse chronological order because the verses revealed later abrogate, or replace, the more peaceful Meccan verses revealed earlier. In this version, the abrogated verses are legible but have a line drawn through them to make their abrogated status clear. The number of the ayat (verse) and surat (chapters) are given for easy reference to the relevant texts, all found in this book, which includes the entire text of the Koran, from a classic translation into English by a Muslim convert many decades ago. Since the fundamental distinction in Islam is between believers and unbelievers, every phrase expressing this distinction is highlighted.
In addition, there are about a hundred pages on Islam which are one of the best introductions to Islam I have ever read. There are thousands of footnotes with additional interesting and valuable information at the back of the book. Last year I couldn't find my first copy, and I wanted to read it again so much that I ordered a second copy. This is the most important issue of our time. Islam by its nature is a religion of war, not of peace, and it demands that every land in the world be submitted to Islamic law either by peaceful persuasion (da' wa) or by violent jihad. There are thousands of verses in the Qur' an and in the hadith (holy examples from Muhammad's life) which explicitly demand war, killing with the sword, beheading, throwing gays off of buildings, stoning accused adulterers, marrying nine-year old girls, killing all Jews, killing apostates who don't want to be Muslim anymore, killing those who criticize Islam. The problem is in Islam, not in the books which responsibly investigate the issue and give so much supporting documentation for every point made.
And I saw last night that Amazon had banned the sale of the book on its site. Why would you do this? I don't have the answer as to what could or should be done to protect Western civilization and the human rights of every person in the world, but this book is fundamental in learning about the threat. Preventing people from reading soberly-presented texts like this only enables the violence and the threat to our citizens and civilization.
Could you please look at the book? If you do, you will see that it is a serious, well-presented book, and it is important for preserving Western values. Please reinstate this book at your website. Otherwise you are contributing to the ignorance of people on a topic vital to our lives, and your action has already been compared to the Nazi book-burning in the '30s, and rightly so.
Sincerely,
Cynthia Parker, J.D., Ph.D.
ciaparker2@gmail.com
I ordered a commercial water heater on the 16 of this month (February ). I received the order on the 22nd. I was very pleased with the speedy delivery because the tank was for a restaurant and very time sensitive. The big disappointment came when I transported the 500lb. package to the restaurant for installation and found that it was totally contrary and inferior to the one that was advertised on your site; the one that I ordered. I had no choice, based upon the time-sensitive situation, but do the installation.
As you can see, I have been a steady Amazon customer for quite a while. Words cannot express the distrust and the deception that I feel. My customer knows that the heater was installed but he is not aware, at this time, that it's is not the one we looked at.
I ordered a commercial water heater on the 16 of this month (February ). I received the order on the 22nd. I was very pleased with the speedy delivery because the tank was for a restaurant and very time sensitive. The big disappointment came when I transported the 500lb. package to the restaurant for installation and found that it was totally contrary and inferior to the one that was advertised on your site; the one that I ordered. I had no choice, based upon the time-sensitive situation, but do the installation.
As you can see, I have been a steady Amazon customer for quite a while. Words cannot express the distrust and the deception that I feel. My customer knows that the heater was installed but he is not aware, at this time, that it's is not the one we looked at.
You charged my credit card $119 on 1/26/19 now I unable to sign onto Amazon Prime without too much effort to re register. No problem last night. Please fix the problem, go fuck yourself or I will file a complaint with the FCC. My phone number is 775-848-3239. I personally hope Bezo's wife takes him for $70 billion.
My name is Steve Loye and I approve this message.,
Your Amazon driver was incredibly rude. Plate 1ADD65 was delivering to 405 S. 8th Street about 130pm on 2/25/19. He parked in the middle of the road, blocking traffic. When a Fedex driver pointed this out to him, the Amazon driver began cursing loudly. Words like “motherfucker, douchebag and asshole” were audible to anyone within 200 feet, including a mother with two young children. He driver was a large gentleman with red hair
I ordered a kindle book paid full price of $12.99 but only got the sample but was charged for full book. I would like to receive the whole book if I could. The order number is Order #D01-1850330-8374651
Can you help me with this. I didn't know where else to go to.
In Nov 2018 I bought thru Amazon a GoKiddo T5 3 wheeled scooter type wheeled vehicle for a Christmas present for my husband. It came from the company; Go-Kiddo Riding toys, Bueliton, CA 83477. I gave it to him at Christmas but he did not open it until February 2019 so that our grand kids and he could ride it. [you wiggle your butt side to side to propel it forward; a fun & great exercise vehicle]
Well it's useless. No matter how much you wiggle your butt, nor how much effort you expend, it does not go forward. The rear wheels of the 3 wheel toy are stationary and the effort gained by the back and forth skiing type motion DOES NOT propel it.
So I sent away, thru Amazon for another thru another company. The new product works PERFECT; even though intended for an adult, and since the rear wheel articulate side to side with you motion, even our 6 year old can propel it and they all love it; my husband loves it too.
So last week I sent an email to Go-Kiddo asking if I can order, adult size, where the rear wheels articulate side to side in an adult version and they ignored me. The owner's manual says the answer complaints within 72 hours; nope - they do not. Can you help us receive a replacement product from the company & credit for this one? Darla
See the below chats below (or the transcript you sent me by e-mail and help me.
at
Sound
Me:
what line (on the drop down menue)do I choose to contact someone about this order STEM Club Toy Subscription: 5-7 year olds
Order #
D01-9781675-7590600 The recipient has not received anything yet
You are now connected to TEKULA from Amazon.com
TEKULA:
Hello, my name is Sowmya. I'm here to help you today.
How are you doing?
I'm sorry to hear about that. Do not worry, I will help you with it.
As I check here, I see that the STEM Club Toy Subscription: 5-7 year olds for free.
It is a subscription that has been started on Dec 3, 2019 on your account.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Me:
When will the recipient receive it? what did I pay
TEKULA:
As I check here, I see that it is for free.
Me:
When will the recipient receive it? The web site says it's $19.99 and is shipped every 3 month
TEKULA:
Okay. Can you please allow me a moment while I check with this.
Me:
yes
Was a shipment to be made in Dec and then again in March
TEKULA:
Yes, Gary. It is a digital order.
It is subscription channel on your account that has been subscribed through amazon for free.
It will expire on March 3, 2019.
Me:
Was a shipment to be made in Dec and then again in March and why did I pay $19.99
TEKULA:
I'm checking with the charge of $19.99. Please be online for 2 minutes.
Sorry for the delay, Gary. I'm still checking with my leadership team. Please be online.
Me:
ok
TEKULA:
Thank you.
You are now reconnected with a new agent Summaiya.
Summaiya:
Hello, my name is Summaiya. I'm sorry your previous chat disconnected. I will try and pick up where you left off.
Me:
ok
Summaiya:
I understand that you are concerned about the order. Let me check the details and see what best I can do for you.
Me:
ok
Summaiya:
Could you please confirm your billing address?
Me:
7605 woodview #4 Westland Mi
Summaiya:
Could you please help me with the postal code?
Me:
48185
Summaiya:
Thank you, please give me a moment while I look into this.
Me:
I logged into my account why are you now asking for info on my account
Summaiya:
It is for security purpose.
Me:
I need security to ask a question???
Summaiya:
Just to confirm, you have not received,
STEM Club Toy Subscription: 5-7 year olds right?
We need to ask the billing address just to confirm that we are dealing with the correct account.
Me:
Yes the recepenant has not received anything thing yet
Summaiya:
I'm sorry for the trouble,
Please stay connected for 2 minutes, while I look into this.
Me:
ok
Summaiya:
Thank you for your patience.
I have checked the details and right away I'm transferring you to the specialist team, as they are in the best position to help you. Please stay connected for a moment.
Me:
ok
A Customer Service Associate will be with you in a moment.
You are now connected to Atheka from Amazon.com
Atheka:
Hello, my name is Atheka. Please give me a moment to review the previous correspondence.
Me:
ok
Atheka:
Gary,just to confirm are you referring to this order number#D01-9781675-7590600?
Me:
I think so
Atheka:
Item name is "STEM Club Toy Subscription: 5-7 year olds"?
Me:
yes
Atheka:
A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Nikhil Reddy from Amazon.com
Nikhil Reddy:
Hello, my name is Nikhil Reddy. Please give me a moment to review the previous correspondence.
Me:
you are the 4th person I have chatted with, what is the problem
Nikhil Reddy:
I am really sorry for that.
Are you referring to subscribe and save?
Me:
Forget it. I have logged into my account, given you addition info and none of you have answered any of my question
I give up,
Nikhil Reddy:
Let me refer you to the retail team.
A Customer Service Associate will be with you in a moment.
You are now connected to Alagu from Amazon.com
Alagu:
Hello, my name is Alagu. Please give me a moment to review the previous correspondence.
Me:
no I am not waiting to talk to a 5th person
Alagu:
Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Mohammed from Amazon.com
Mohammed:
Hello, my name is Mohammed. Please give me a moment to review the previous correspondence.
Thank you for staying connected.
I'm sorry for the multiple transfers, I'll take over the chat from here and try my best to fix it without any more further transfers.
Me:
your number six
Mohammed:
Gary, May I know on which device is the subscription activated?
Me:
I give up! I give you all the info I can and all you want is more info and to not answer my question
dear sir we are order in amazone but not received our order and not received against his refund money so please refound our money
I bought a bluetooth headset a few months ago (Order ID 113-6839178-9920246:
1 of Bluetooth Headphones,Wireless Earbuds Rosaxton UL-12 Lightweight & Fast Pairing IPX6 Sport Sweatproof In-Ear Earphones with Mic Heavy Bass Noise Cance [Wireless Phone Accessory] [ASIN: B07C6W9L4R]
It fell apart during the 1-yr warranty period. Amazon says contact the seller (not their problem) - the seller is unresponsive and the product itself is no longer available on Amazon.
What good is a 1-yr warranty if Amazon does not stand behind fly-by-night sellers? Very disappointed in Amazon. I won't be shopping here again.
Amazon Driver Screeching tires and driving erratic through apartment complex. Around 1:00pm Central time - Location 11580 Perkins Road Baton Rouge LA 70810. Whoever this driver may be is putting lives at risk.
I ordered Mahindra tuv 300 body cover and paid amount Rs. 899/- through debit card .. expected to reach me on 18th February .. but not yet received.. I got message that the material is rejected by me and sent back.. nobody has contacted me in this regard and how can I refuse.. so please resend the material immediately or refund my amount
How can I give you a 1/2 stars or no stars? :(
I'm NOT a happy customer.
Order # 113-5084586-7497030 (Driver leaves package at back gate instead of front door, comes back and throws it over the wall. 2/17/2019
Please click on the link below to see they driver doing 4 things incorrectly, 1. leaving a package at my back gate 2. tossing it over a wall. 3. Not leaving at the front door/entrance 4. leaving it on the ground and walking away to delivery other people's packages, and later tosses it over the wall.
Watch the video of the driver >>>> https://drive.google.com
Order # 113-3856913-4779413 (Driver intentionally leaves pack at back gate, over and over, instead of going to the front door)
I am not going to go through all my order but there have been SO MANY orders that have been left where people walk by and cars drive by only a few inches from the road.
HELP THIS IS ML BACK GATE NOT MY FRONT DOOR AND IT VERY OBVIOUS YOU ARE IN A BACK ALLEY NOT AT A FRONT DOOR. (picture is my back alley and wrong door!)
Please go through all my orders and you'll see this happens over and over.
image.png
I can be reached at 480-694-8769
Troy Julius
petbot carpet shampooer that was supposed to be delivered on the 17 of Feb. , I ordered two desk tables that were suppose to be delivered on the 18 Feb. I had these deliveries plan that I would be home on my days off, to use the shampooer and to construct the tables. Had I known that there was a delivery problem with Amazon, I would have gone to Walmart and picked the items up there. obviously I need to rethink my ordering from Amazon, as this is not the first problem I have had with them. They have misdelivered my dog food to the neighbors next door.
This is twice now. We have a credit card used only for Amazon. We only keep about $100.00 in this account and is used ONLY for Amazon purchases. Twice now our card has been stolen and used for fraudulent purposes. Our bank always catches the fraudulent activity and freezes the card. Great bank. An Amazon employee has undoubtedly been stealing credit card info. Amazon could care less as they have not responded. Keep an eye on your account as uor card was trying to be used in states thousands of moles east of us, so they are selling the card info. Great job Amazon.
I ordered a RCA to HDMI converter through Amazon. Never received and order number for some reason. I received a shipment from your vendor, Epst 172 Trade Street, Lexington KY 40511. I actually received a HDMI to RCA converter from these people. I contacted them for replacement to the be the correct item. A person, Anna, has been in contact with me demanding an order number and other information that I was never provided. I firmly believe this is an initative for force me to keep the item I do not need. I am at the point of stopping payment for the item as I paid via credit card. I have had 4 interactions with this person, above, and feel I am making no headway. I can buy the item locally at a higher cost, but first would like to get this resolved properly.
There was a package delivery from Amazon today at 12:40pm to 49 S Baldwin Ave, Sierra Madre, CA 91024. He slammed three gates on the way to the apartment and then proceeded to slam all three gates again as he left as hard as he could. I asked him a couple of weeks ago not to slam the gates but he did it again. He was driving a white high ceiling van. He was stocky with a yellow vest and a beard and glasses. Please tell him not to do that again.
I ORDERED THE MOVIE "UNBROKEN" IN EARLY JAN 2019, I HAVE NEVER RECEIVED MENTIONED MOVIE WHICH COST ME 27.00 . UPS (WHY UPS WHEN USPS IS SO MUCH MORE RELIABLE)---UPS TRACKING ID IS ---IZ30Y8260360257028-- WAS INFORMED A WEEK LATER VIA E-MAIL THAT SAID MOVIE WAS DELIVERED TO MY FRONT DOOR (WHICH HAS A BIG SIGN IN SAID DOOR TO DELIVER ANY AND ALL ITEMS TO THE BACK DOOR) DELIVERED 1:49 PM MONDAY JAN 28 2019---IT MIGHT HAVE BEEN DELIVERED BUT NOT TO ME!----ORDER NUMBER FOR AMAZON IS 112-4824290-5106650---UPS SAID IT WAS DELIVERED AND SIGNED BY THE DRIVER?----THE DRIVER NEVER ORDERED THE MOVIE I DID AND IF ANYONE SHOULD HAVE SIGNED FOR IT COMMON SENSE KNOWS IT SHOULD HAVE BEEN THE PERSON ORDERING AND PAYING FOR IT---AND PRAY TELL WHY DID YOU SEND IT BY UPS WHEN MY CREDIT CARD ORDER SAID BOX 537 (BILLING & SHIPPING) I HAVE NO USE FOR UPS EVER SINCE THEY RAN OVER MY PUPPY YEARS AGO ON PURPOSE AND THEY DELIVER IN SHOULD A HAP HAZARD MANNER WITH BOXES CRUSHED PARTS ORDERED BROKEN AND ON AND ON----- PLEASE INFORM ME IF I WILL RECEIVE SAID MOVIE VIA E-MAIL AS I HAVE BEEN A RELIABLE CUSTOMER--THANKING YOU-- I REMAIN CHARLES R GUIDOTTI---
I ordered a tv 6 days ago & I called there piss poor customer service & they said my tv hasn't even been shipped yet! I told the customer no service lady to cancel my order & after putting me on hold for 15 minutes she told she couldn't cancel my order lol!!!! so I just went to amazon & canceled my order there. I'll be spreading the word. FUCK YOU! AMAZON =]
I purchased through Amazon a O-Cedar floor Steamer on January 25, 2019. Upon delivery and attempting to use it the unit failed to produce steam. I called the company at 1-800-543-8105 on January 28, 1019. I was asked to take a photograph of the unit and send back. Upon calling again after not receiving a replacement steamer and was informed that a James in the company said that one would be sent. Up to February 15th, 2019 I have not received a new steamer. In a call February 4th or 5th I was told by James from the company that the new unit would be shipped the following week. This is bad because it should have been shipped that week for at lease customer service. I have paid for the unit and have not received a new one and now I get an answering machine of which no one has called me back after two calls to the answering machine. I was given a ticket number # 12925 from the company for follow up.
My Amazon purchase number is #111-1820244-9941826.
I hope you can help, I have been an Amazon customer for a long with my wife.
Received my bill today. There are two purchases that I never made plus one is for Amazon Pride and I am not a member. Please look into this and get back to me. I am hoping someone has my information. If you choose to call this is my telephone number- 440-606-5040. Please handle this complaint as soon as possible because I have no intention of paying this bill till I am satisfied.
Amazon means West of money.... Amazon Sab bekar products deta h.. Mene jitne bhi products liye h Sab bekar mile h... Adidas ka shoes lia tha vo bhi 1st copy dia... 1month bhi nhi Chala.... Recently headset lia vo bhi bekar... Koi h amazon me Jo customer Ke satisfaction Ke lie Sochta h Ki amazon Ki Tarah Sab froid h....
THe customer service was rude and ther is no way to file a complaint. He/she basically told me to fuck off before transfering me. And the lady after helped me with my problem.
I placed an order on June 6,2022 and I didn't receive the item when it was supposed to get here which was on June 8,2022 and I wasn't notified until 5pm on the 8th it was an item that I needed now they tell me it takes 3-5 business days for a refund for an item that amazon has. if I was notified the day before that the item was damaged I would be able to try and find the item elsewhere and can reorder the item but I wont get it until the 15th which is to long for me to be without a vehicle because amazon is getting so sloppy on how it treats its customers.
Ordered a drill bit. Had a construction crew waiting. Received a pair of slippers instead. Drove over 200miles to get drill bit. Seriously, SLIPPERS!! TRAIN YOU EMPLOYEES FOR GOD SAKE!!!
Customer Service has dramatically deteriorated. Looks like agents are working o. Multiple calls at same time.
Trying to get an issue resolved. Agents come on the phone several times and ask me the same questions over and over. After two hours on the phone the call gets dropped. Called again and the agent has no record of my call.
This is making me think that online shopping is becoming too much of a hazard. It is easier to go to the store and get the issue resolved
Locked me out my account won’t accept documents to unlock they account money and packages was not giving I got only a Barbie that I did not purchase
Can't access my account and told due to not using the account for almost a year it got closed and deleted all my purchase history
On May 8th, I placed an order for an IPHONE SE and received my order with no delay on May 11th, 2022. When I opened the box that amazon delivered. Found out that the IPHONE was sealed but empty. Took pictures and Immediately contacted amazon and they agreed to replace it. On May 13th the replacement shipment order came and to my surprise the IPHONE case was sealed but again it was empty. Immediately took pictures and once again contacted amazon and they told me that they will replace it. Which they did. On May 17th we received the 3rd shipment and once again the IPHONE case was sealed but empty. Took pictures again and contacted amazon. This time customer service said that they couldn't do anything else. Didn't offer an Investigation or try to solve the issue that looks like it is internally from the company or warehouse. After so many years of doing successfully business with amazon. They didn't care to follow up to resolve this issue. Telling me that they are not able to give me a refund or replacement which I don't want any more. This is very BAD service. I received a letter saying that I need it to file a police report, which I did, because I want to get this fixed asap. How can I order a product and never receive it? The worst thing is the box from amazon came sealed inside 3 times but was empty the IPHONE BOX WAS EMPTY. I got an Amazon box with an empty iPhone case that was sealed. Need to start an investigation, somehow the IPhone are missing/ disappearing from the box before delivery. This is Very bad and poor service. I just got my account closed because "supposedly didn't comply with the terms of their conditions. According to them I created another account to place orders which is not true. I don't know for which purpose I need to do that because I have been a customer since 2013 approx. I want the refund of this order. Pay with my debit card $450.00 plus a gift card of $30.00. I need this issue to get solved.
My Prime Membership was canceled without my consent. Both my Bank and Amazon admitted that it should not have been, and in a May 25th email I received from Amazon, I was told that everything was resolved and my account was restored with full access. I never lost access to my account, just to the Prime Membership. I was assuming Amazon put the Prime back. I see that they did not.
The customer service I have received from Amazon throughout this ordeal has been the worst I've ever experienced. I was canceled without my consent. I was told that I would have to speak to someone from the Corporate Office, yet was told I'd have "to Google it" to get the contact info.
I was canceled while Amazon kept my payment. The then refunded it after I asked them to restore my Prime. I just want my Prime account reinstated. My family and I use this all the time and have been members for years. The way I have been treated has been deplorable. Please help me.
I recently started working for Leonard Buca, a delivery agent for Amazon UK. They are nothing but a bunch of incompetent business operations. I have had payment issues with them from the very first day I started working with them. I would appreciate it if I am pointed in the right direction for this type of complaint
Order number: 112-0822586-3965864.
We bought a living room sofa modular set that is flimsy and broken parts. We had bought insurance as well for it. We could not put the complete set together due to the broken part. It took over a week to get the part and even that was torn underneath the sofa. The complete set is flimsy and the edges do not come together and the back tilts back is not flush with the fixtures. We have tried to communicate with the seller based on Amazon's communications but they are not responsive. We were told by Amazon that we could get rid of it or donate the item and we would get a full refund, and soon after we got another message asking it to be shipped back. In-between messages we already purchased another set (from another company). We have wasted hours on end putting it together, dismantling it and putting it back with a new part. All the cushions come compressed as well. It is difficult for us to repackage it and ship it back as even the boxes the materials came in have been discarded. We asked Amazon to come pick them up but they only told us to do so. We have spent over 3+weeks on this matter. Please send someone to dismantle it, box it and hip it back as we cannot do this. Also, Amazon should look at practicality of returns of large items before agreeing to put them up for sale. This is too difficult based on the time spent on these flimsy non-work able products for us to handle. It should be the responsibility of the seller or manufacturer to pick up the product if defective and does not live up to it's advertisement. Please call us at 4698795002.
All images are available on the communication on the Amazon page.
I placed an order to be delivered as a gift to a post office for my son. I filled out the form available on the website during checkout for delivery instructions. Yes, it's a place of business, Monday through Friday 10am-4pm for delivery hours. No, they are not open for deliveries on federal holidays or weekends. I even filled out the additional instructions for the driver stating it was a post office and to please deliver during business hours to staff so that it could be placed in the correct box. It was to be delivered May 9. When I was tracking the package it was out for delivery May 9, however, the post office was closed. I called customer service. The representative said the only way to make sure it would be delivered during those hours would be to put in for a specific reschedule. Okay, fine. Tues, still not delivered, post office closed. I messaged customer service. They said it was done wrong and it would be delivered the following day. Wed, still not delivered, post office closed. Messaged customer service again. More apologies, to wait. Thurs, still not delivered, post office closed. Now I can no longer track the package and I am frustrated wanting to know what I will be given for recompense for this inconvenience. This was a gift! Very late! My son had now made daily trips to the post office expecting this package. I was told they could refund my purchase and still keep the item WHEN it arrived, not IF. Ok, fine. Friday, still no delivery and now they say it is lost in transit!? What? They are confused. Monday again, May 16. I message customer service, representative tries to set up a 3 way call with the carrier and amazon customer service. Failed. I only spoke on the phone with customer service. The rep understood what I dealing with and what I was told how it would be dealt with was beyond his ability and transferred me to the manager. Spoke with manager who seemed not to understand that I was I would be given a refund for the item and to keep it when it was finally delivered as recompense for the inconvenience. She had no other information on how this package was to be delivered and that it did not matter since I had received the refund. This manager was rude and got frustrated to the point of not listening to what I (the customer) had to say. She offered to give me the number to call the carrier to find out what happened to the package. Isn't that something they should have done at the beginning? Why is it now the customer's responsibility to ensure proper delivery? She asked if I had contacted them. I told her this call was supposed to be 3 way with the carrier but they failed at that due to connection problems. I asked her if she had contacted them, if anyone prior to this had? I had been told each time I contacted customer service that an escalation was being placed on the order history for the package so each time in the future they would have all the information. That seems false as I had to explain each time the problem and what I was told would be done to fix it. She then decided to just tell me that it was no longer a problem because I had already been refunded for a product I did not receive, which is still not the issue, and that she offered a gift certificate. She did, I did not decline the gift certificate, I asked what will be done about the missing package. When she got frustrated enough I asked to speak to her supervisor. She said she doesn't have one. I asked for anyone above her, phone or email contact, and for her name, again. She gave me her name which I had difficulty understanding and got upset about personal information. I was simply wanting to know how to identify her for the company for this complaint. She was supposed to give me an email. When I asked if the call was being recorded she hung up on me. She told me her name was Vee or Zee, I still am not sure. I had a difficult time understanding her through most of the call due to her accent, at the beginning it was because it sounded like her microphone was against her mouth as well. This phone call took place May 16 2022 at about 2100 CST. The phone call was initiated at 2038 CST but it was 2100 CST that it was transferred to her.
My problem is that I ordered an item for a gift, filled out the boxes provided on checkout for delivery, it did not get delivered. I have spent everyday dealing with customer service to resolve this issue for over a week, except the weekend, with no solution being applied. Now, I am expected to start the process all over again using the refund I had received for recompense in the first place to chance again if the delivery will be made. I know Amazon makes the routes and the order of delivery for the routes and then assigns them to the drivers. So why have me fill out a form for specific details for delivery if it will be ignored? After this escapade I don't know if I want to deal with Amazon again.
Amazons service has gone so far down hill in the last year. They raised their prices and somehow got even worse.
They give a delivery date and don't even ship your order until AFTER the date given. So paying for prime is really NOT worth it because you still don't get anything faster. They also refuse to refund you for items that are lost. And when you complain about companies they ship with (cough cough *ASL*) they say they won't use them for anymore of your orders. Yet end up ONLY using them.
Amazon locked a business account due to charges that couldn't be replaced with another card. They only reached out via email days after it was locked and I tried calling. The customer service area could also not speak with the team who locked it and filled out a form explaining the situatio n. Each 24 hours was how they responded with very cryptic emails say account you autorized not good or associated with your business account. They never said which card they were trying and since it was closed I could not go in a fix it. Their communication was terrible and took 24 hours between each email. I called 2 different supervisors and each agreed the situation was messed up BECAUSE the account was closed and I couldn't add cards to it. They each wrote long forms explaining my situation and requitement to do business ASAP because they messed up all communication with me. Your process is broken. See their steps below. I wound up getting a second card cancelled because they charged a card that I didn't authorize and could find the order number. ALL CUSTOMERS should get a response from Amazon during order searches that say " order from another account - please log into that account!!!!!!"
Details of events:
I had a business Discover card get closed due to a fraudulent charge. It takes 8-10 days to receive another card so Amazon went and charged my Visa on my personal amazon account without my authorization. When Visa alerted me there were new charges on my card, I looked up the order (which was from my business account) and could not find it on my Amazon Prime. I didn't think to look on the business account because that account used my discover busines card. I received the new Discover card before I realized they charged my orginal VISA and added it to the business account (card 6678) THEN AMAZON LOCKED THE BUSINESS ACCOUNT. I reported the charges on my visa as unknow so THAT CARD Also GOT cancelled. But Visa said before we decline these charges check with Amazon. I called and Amazon said they were from my business account. BUT VISA cancelled my card anyway (another 10 days to get another new card). I could not reach the cb-in team at amazon becuase they kept authorizing the wrong card to charge the ones that hit the calcelled card. This HORROR went on for over 10 days to straight. YOUR PROCESS is broken. 1. if they never tried to charge my other amazon account and card this would never have happened. NOTE the Business account did NOT have my personal VISA card linked to it!!!!!
I am extremely frustrated and annoyed at this long process. Your front line Supervisors were very empathetic and tried to help but it was obvious that the team who locked the account NEVER read their submitted forms!!!!! Iwill never recommend opening a business acount with amazon. Your locking of an account and not allowing a discussion with the end user was a apoor decision. I could have straigtened this out with one phone call. BAD BAD BAD Gayle Ostic - I am a long time customer and purchase 100's of $ of items. Your handling of this problem almost caused my to loose a couple of vendors for my business.
After almost 3 hours on the phone and having to download 4 different apps the rude customer serve guys(3rd one I got transferred to) just hung up on me after telling him I couldn’t just run to Walmart. No of it made sense and it was already hard to understand due to a language barrier. They did not explain why I couldn’t just get a refund to my account for the 5 items I never received and just kept telling me to try other means such as Venmo and cash app which I use neither. It was the most unprofessional customer service I’ve ever dealt with and came off as very sketchy!
The FireTV I have had for less than 1 year is stuck on the loading screen. I have attempted all troubleshooting to no avail. The TV remains stuck on the loading screen and will not move to the actual TV. I have chatted with Amazon (where the TV was initially purchased) and they have led me through all the troubleshooting steps, which have not worked. Factory reset options are not working, and basic reset is not working as well. The TV remains stuck on the loading screen and will not load to anything else despite multiple attempts over several hours. I was on a call with Samantha from Amazon's customer service department from 4:07pm-4:39pm (after being on a chat with Megha from 3:06pm-4:07pm). Samantha was extremely unhelpful and wouldn’t allow me to speak with a manager despite multiple requests. She declined to give me a number to call back if Insignia is unable to help me. She declined to give me any additional information to identify her or the problems with this call. She eventually ended up ignoring me and not responding to me at all so I had no choice but to hang up.
Order number 111-37015609527452 two packs of Febreze air fresheners. The box is damaged. Oil and glass everywhere. I understand I cant return it but I want a full refund of 30.00. It is not my fault
I also made a complaint a while ago, someone opened another account in my name and used my bank details in a different email address and I have made complaints after complaints and I still have the items here waiting for a return label to send back to you to get my money back and no one has helped me at all,I would not mind but it’s items I don’t need or would used, talk about theft in front of your face.
I had customer service call me to see what was going on with my Amazon account because everytime I have ordered something over the past 2-3 months after placing the order a few days later usually the day it should be delivered it will say payment revision needed and we get a refund to our cards. I wanted to know why this keeps happening, if there is something wrong with the website and why/ if I can get notified when that message comes up cause I get nothing. The customer service representative I talked to was very unhelpful and just kept telling me that the order was okay cause I had fixed it already but that wasn't even the reason I was calling for help and proceeded to ignore my questions and talk over me and then hung up on me as well. I was not rude or malicious in anyway I am a CCR myself. She was not professional and did nothing to help me. I spend a lot of money on Amazon subscriptions and products and I am not happy with the customer service I received.
My problem I had with Amazon is that I order a bed from them. It was promised to be delivered between 6am and 9am. At 9:05 it still wasn't here. I called Amazon and was on the phone with the representative when it was marked delivered. I walked to my door and nothing was there. I told the representative and he tried calisthenics driver a few times but he didn't answer. I got switched to a different representative and she tried calling the driver still no answer. She could tell I was getting upset because now I'm late for work so she tried once more. He finally answered and said he must have delivered it to the wrong address. How could he deliver it to the wrong address when you have to put a code in just to get into my building. I feel like he knew he was going to be late thought I was going to be sleep and deliver it as soon as he could. He lied to them and lied about delivering the package and they didn't help me at all.
failed to deliver my package to correct address. even the delivery driver left was a picture that was not my address. despite this all, I had to fill out an incident report 10 times literally for a replacement package. when I asked repeatedly to file a complaint against customer service, the customer service representatives hung up in my face. Terrible customer service accountability and no real effort to provide elevation when they made a mistake. will not be ordering anything else from Amazon again.
I ordered three items did same day delivery, received one and then two were "attempted delivery". I contacted the representative and they said it would be delivered by 8am the next day. It was not delivered. I then messaged another rep to follow up and they said it was lost and they could refund the items but not the delivery but would follow up. I then contacted a rep to explain the situation and was treated rudely and then the chat was ended by the rep. See images below
Your phone rep needs to have better English communication skills. Could have solved my problem in 5 minutes versus wasting my time and yours. Made me put an app on my phone to solve a problem but was not comfortable doing it. All I needed an clarification what my bill was for what I had purchased and charged on my credit card March 15,22 for $60.18. I finally hung up found it out myself.
Your Driver's need to slow down in my neighborhood. The name of my neighborhood is called Parkside in Lexington, South Carolina 29072. The speed limit is 25 MPH. The second thing is your driver's need to TURN onto the correct side of the road. When your drivers in the blue vans make the Left Turn off Garden Arbor Drive in Lexington, SC 29072 onto Wilmington Lane in Lexington SC 29072 they are turning onto the wrong side of the road & if there was another vehicle coming your driver would hit the other vehicle head on, plus my driveway is right there & I could get hit as well. I live right on the corner where this is constantly happening, and I am tired of seeing this. I do have Video surveillance cameras for day & night so I do have these violations on video very clear video. This is not a good look for Amazon at all & it's just a matter of time before an accident happens. There is also a STOP Sign right on the corner of Wilmington Lane & Garden Arbor Drive & your driver's need to come to a complete STOP there. This needs to be addressed & I am giving you Amazon the Opportunity to correct this. If this does not get corrected I will go to Law Enforcement & show them my video's of these violations & have them handle this. I will also report this to Law Enforcement & they will come out here & see what your driver's are doing violating the Laws of the road. This is everyday, not just occasionally. Either way still not good. Mainly this is a safety issue. Fed-Ex and UPS come back here in my neighborhood as well & they don't drive like this. Cameras don't LIE, Make sure your employee's know I am watching, and there better be some better driving going on back here. I am not attaching no images. However, like I said earlier if this continues to happen I will show Law Enforcement the images I have. Better yet I will have Law Enforcement back here in my neighborhood patrolling to catch your driver's doing this if this does not STOP.
Your delivery man had to turn around at our closed gate. It was closed because you said package would come Saturday to Monday! Your driver tore up our lawn by the gate; obviously thought he could drive across wet grass and got stuck. Trucks turn around out there all the time, so this was truly avoidable. We have pictures if you want them sent to you, please send email with e-address. I think YOU should repair the mess the driver made-to our lawn and mud everywhere.
Amazon is allowing sellers to gouge the public. Cat food I purchase is Pro Plan Chicken and Cheese, usually through chewy.com. A case of it usually runs in the low $30s but now that Chewy is out of stock, Amazon sellers are now selling it between $50-80 a case. This needs to stop. Amazon is well aware of this happening.
i am a Prime Member. I live in an apartment. When I order packages. I like them to be delivered i front of my door so they won't get stolen. I specify that. They did it a few times, But stopped. A package got stolen. It was replaced. Customer service talked to the driver. They delivered my packages to my door. Then, they stopped. They would leave them downstairs again. It was stolen. I complain. They hung up on me. They gave me my money back. They have gotten rude. The drivers are lazy. I have been a customer for years. They weren't like this. They become so unprofessional, rude, lazy, and inconsiderate.
Never buy expensive items on Amazon.
I recently purchased a 900 dollar tv. The item never arrived and yet Amazon marked it as delivered. After a few rounds of painful communications and so many times of being put on hold with customer service, I was told the only suggestion Amazon can provide is for me to report to the police and come back with a complete police report, because the item lost, stolen or misdelivered is a "high value product".
Although I already filed a report after feeling a strong disappointment and anger to Amazon, as easily anticipated, there hasn't been any response from the police yet (how can they accept and issue reports for each missing delivery?). Despite that I only clicked a place order button, consequently it meant to me to pay an expensive lesson fee to learn that Amazon does not want to be responsible to customers at all for their poor logistics handling and expensive merchants they sell.
In my opinion, if a retailer is unable to handle risks of selling a product, they should not sell it from the beginning. Pushing away the customers to share all risks and responsibilities with local police obviously does not meet anyone's expectations to Amazon as a self-called "world's most custermer centric" company.
I ordered some Miss Me Jeans on Amazon a few months back for over $100 a piece. I really liked the fit, so I splurged on them. Yesterday I was shocked to see the outside seam on the leg of a pair of them had come apart leaving a big hole!! I called customer service who told me to contact the manufacturer. I was surprised by this, I ha always had great service when it came to exchanges or refunds. I asked to speak to a supervisor three times before I was transferred to someone who said same thing rudely. I dont know if a supervisor or not, II did nothing to cause defect and it was obviously a defect. I cant e the only one. ive never had this happen with the cheapest of jeans so to have it happen to $100 jeans i was shocked. I contacted MissMe jeans and theyre policy is if you by from an authorized third party to go through them with proof of purchase.
My account was blocked by Amazon for a reason that I was not explained. I called and called for the past two weeks every other day and each time I was told someone would reach out to me in the next 24 hours and nobody did. I just receive a no reply email from the Amazon security team but nothing is resolved. I called the corporate and was very UNIMPRESED by the person that I talked to, he had a short fuse and did not want to listen to my complaint and kept saying that if not resolved in the next 24 hours I should call them back. I will cancel my account with this company once I can access it as I need some information from there. This is too much and the customer service is the absolute WORST that I have ever encountered.
I put in a order for cat food and mayonnaise, got a email saying my items had been delivered handed to resident this is not true as I was at work, got home after a 12 hour shift to find no items at all, went round to neighbors to ask if they had taken anything in but no, one of my neighbours said they had see that item were in front of the front door, my delivery instructions state to not to do this, so I contacted Amazon to tell them, they told me nothing they could do unless I got a police report! So after spending some time on the phone to no success of any refund or proper help, I had to then get a taxi as I don't drive to get my cats some more food, now I'm £25 pounds out if pocket and have to get the police involved about something that is not my fault and if the driver had took note of my delivery instructions could of been avoided, Amazon is one of the biggest companies in the world and to be treated this way is unacceptable, I feel so let down by this.This is not the way you treat your customers.
I look forward to hearing from you with a solution
Mrs Jackie Ross
Two of my orders in the past month have started from Phoenix, AZ then shipped to Riverside, CA and 2nd to Las Vegas, NV before proceeding to my home address in Mesa, AZ which is a half hour from Phoenix. This makes no sense.
I had someone order airpods on my account without my permission. Luckily the package came to my house and I returned it. I have yet to receive my refund and I have been getting the runaround from Amazon for months. I even contacted the better Business bureau and still nothing. UPS lost the package and Amazon is supposed to have an agreement with them where I get refund the money but still nothing. So because they let someone hack my account and charge without questioning it I am stuck eating $195.
I wrote a book when I was living as a homeless disabled veteran. Amazon has been selling my book for 10 years and refusing to pay me my royalties. First time I was on the phone with Amazon they said no one has bought my book and I know it's a lie because I bought live books from them twice and two other people I know of bought my books from them at the same time Amazon is saying they haven't sold any. I found out yesterday Amazon is now selling my book on Kindle and now they're going to deny that. I'll be talking to the Judge Advocate General's office and I'll let Amazon lie to them which can constitute a felony because they are a government agent. Amazon is stealing from veterans. I'm having money taken out of my account every month can I don't know how Amazon tapped into my bank account
I returned a HOTT cd player because it was faulty. I gave HOTT a bad review and now they are constantly harassing me via emails to change my bad review. They keep offering me money incentives to change my review--in essence, they are trying to bribe me! I will not change my review. I feel bad that AMAZON has on its site such an underhanded company selling items to customers.
I recently submitted a complaint relating to a charge made against my account, and received a resonse as follows:
Subject: Your Amazon.com account activity has been reviewed
Hello,
After reviewing your Amazon.com account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.
In many cases, what may have appeared to be unauthorized activity could have been one of the following reasons:
-- An automatically renewed subscription.
-- Activity by people you know who share your account or have access to your payment details.
-- An accidental 1-click purchase.
-- A charge for an order you had placed previously that just shipped.
To help protect your account, we recommend you to change your Amazon account password, email password, and passwords for other websites.
For more information on how to make secure online purchases, please visit the "Security and Privacy" section of our Help pages. If you feel we have missed something, please contact our Customer Service team to get help.
Account Specialist
Amazon.com
https://www.amazon.com
I find this response utterly ridiculous, and frankly worrying due to the following facts:
All of the potential reasons for this charge cannot possibly make sense, because as I pointed out –
(1) the card number used for the transaction relates to a Barclaycard valid from April 2019
(2) the card has stayed in a drawer in my own property since I received it from Barclaycard
(3) this was the first ever transaction charged to the card
(4) the only other signatory to the account was my late wife – who died in 2016
I have always, over many years as an Amazon customer been satisfied with the standard of service, but this reaction to a clear hacking of a customer's account is deeply worrying and extremely disappointing.
Amazon damaged my product and returned it to wherever and issued a refund the right thigh to do is replace it at your cost not mine so I left Amazon and will use others for my business
Your customer service agent literally will not quit chatting with me. I was as rude as I possibly could be, closed the app in an attempt to stop chatting, etc. I just didn't want to speak with them anymore. I asked them straight up to quit speaking to me. They literally just KEEP GOING. This is borderline harassment. And if they say I hope you understand? ONE MORE TIME. Who trains these people? Do you train them to purposely irritate customers to the point of never using Amazon again or is this person special? I feel like I'm with my abusive ex, begging them to stop and they don't listen. Fix it. It's horrible.
Not receiving mine order delivery not caming the adress I am wanted to home,end refund order back ,becouse not like ,late not receiving money account one month! Amazon not response seller
I was tracking the amazon logistics driver on the amazon tracker when it stoped, I was 3 stops away. After talking to two associates I found out that the package was delayed at the shipping station, unless there is one 5 miles from my house somebody is lying. I called a third time and demanded a manager, 10 minutes later I got one. She put me on hold for 30 minutes supposedly calling amazon logistics. By now my call has reached 45 minutes so I got tired and hung up. The last four of my purchase was 9400.
this was an order that apparently I made. I have submitted twice an unauthorized charge to amazon. I had a 25.00 dollar amazon gift card that I never got to use. I tried to use it for am item I was gonna purchase. It said it had a zero balance. I looked and it said I had purchased a 25.00 apple gift card. I don't have an apple phone. I tried to talk to someone about this and see if they can return or reverse the charge. They were no help. I buy stuff from Amazon and never have a problem. I think your return policy and the way you handle customer issues/ unauthorized charges is bullcrap. I hope someone helps me with this unauthorized charge. If not I will never buy anything from Amazon again and I know you won't give a care.
Amazon deleted my account, stole my money- including for Amazon Prime that I was not able to use, and I was charged for 2 items, that I did not receive, and I did not receive all of the products.
Arun from Amazon tells me he can not do anything- even though I have showed him my credit card bills.
I have caught him in 12 lies.
He refuses to refund any of my money.
Isn't it illegal to delete an account (or records, and not keep them for 7 years)?
Is Amazon declaring this money?
Isn't it illegal not to refund money for goods or services not rendered?
Order date
Jan 16, 2022
Order #
111-8330370-9938611
Order total
$38.88 (4 items)
I purchased 4 items from seller Color Beauty on 1/16/2022. I received the items 1/19/2022 damaged. I immediately put in for a refund of the 2 damaged items which the seller agreed to the refund. After I completed the transaction I decided to return the other 2 items, to return the entire package. I did another return for the other 2 items. I had a total of 2 UPS shipping labels. I used 1 return label and returned all 4 items in one package and included the scan code for or both returns in the package. The seller refunded 2 of the items on the 1/28/2022 in the amount of $19.78. I emailed the seller to let them know I returned all 4 items in one package and did not use the 2nd UPS LABEL. Seller said once they receive the package the other credit will be given. Packages received by seller 2/3/2022 and signed by "Lisa" for acceptance. The amount of the 2nd credit is supposed to be $19.10. I have emailed the seller numerous times in regards to this credit. They said they issued it but it has never been sent to my account. I have filed numerous A to Z cases to no avail. No one has helped me. The seller is not responding anymore. I have filed a BBB case and Amazon is not responding to that either. I just want my money back. I should not have to deal with this being an upstanding Amazon customer in good standing.
AMAZON sent me 2 wrong items as an international purchase
1- ORDER # 112-2904655-7099426
It was supposed to be Surface pro-8, i5, 8GB platinum, but instead I found
HP CHROMEBOOK in the box. Refund is issued for this item.
BUT I had to pay 998.40 QAR = 274.58$ as an international return shipping for this item via DHL, Airwaybill: 6573405661.
2- ORDER# 112-1884366-6457011
it supposed to be Surface pro-8, i5, 16 GB, but I have received 8GB version and I have also returned back, and refund issued.
BUT I also had to pay 998.40 QAR = 274.58$ as an international return shipping for this item via DHL, Airwaybill: 6573405661.
I would like you to the refund the international shipping that I have paid which is 549$.
I had to pay this because twice you have sent me wrong items and it is basically not my mistake and responsibility.
Thanks
I spend a lot of money with Amazon and until now liked the company. I purchased a dishwasher for my sister as a gift. It arrived and when it was unboxed it was dented. A second one was sent and when it arrived was also dented in the same place. I was told on Saturday by an Amazon Rep that someone would contact me in 40 hours and correct this mess but NO ONE CONTACTED ME. I called today and the new Rep completed a bunch of forms and I smiled these to Pilot Freight Services. They were supposed to contact me within 4 hours and naturally they have not. You claim to be the Most Customer-Centric Company. I do not think so. I have wasted hours of my time and money having installers show up at my sister's house to install damaged goods TWICE and still have no resolution of this mess. You get a grade of F!
Still unresolved issues and no help seems to be on the way.
Amazons customer service has really declined. I got a notification that my package was delivered on 2/5/2020. Forced to communicate through chat I was told to give it to the end of the day before I could file my package missing. My package was delivered to the WRONG address 400 Zelma instead of 312 Zelma. Lucky my neighbor was honest and delivered my opened package(because he was also waiting on a package and thought it was his) to my porch on 2/7/21. It is totally unacceptable for Amazon to allow their drivers to lie about a package being delivered and have their customers unnecessarily concerned that it could have been taken. Your increase in price should have provided better customer service NOT worse. It is almost impossible to reach someone via phone when previously you could put your number in and literally receive a callback in seconds. I hope Amazon doesn’t become one of those companies that take their customers for granted.
Amazon is the new Walmart. Was once a great place to shop . I guess i told the truth one to many times about the products they ell and now i cant leave any type of feedback. Then will bring my passive passive aggressive to a close very soon. I guess i will go back to Ebay. bye Felicia
This is not a complaint but a COMPLIMENT. On January 29th I was on a walk with my 2 dogs across the street from your Amazon Delivery complexes in Milpitas. My 15-year-old Yorkie happened to stray from us\ and really could not be found. Your delivery Driver Maira Alvarenga saw him wandering around the area picked him up and called me a very distraught Pet Parent informing me that she had found him and their location.
I wanted to acknowledge her deeds to her employer and let Amazon know how much my family appreciated the deed she did for us. Maira represented Amazon and herself in a caring and thoughtful manner.
I hope this message can be conveyed to her.
They DO NOT deliver to my door. I am on a 3rd floor with a respiratory disorder and directions to bring to my door. They dont. Today O had to ask the office to help bring up 6 boxes becAuse your driver wouldnt do the job. I work from home there was never an attempt to bring them to my door. Thu is lazy and its crap I [ay for prime and cant get them to my door inside a building. The driver just makes a stack by the main entrance and says attempoted delivery.
Its bs
I ordered 2 air pods for Christmas presents. One was fromAmazon, and one was from Costco. I decided to keep the Costco pair as it was cheaper. I had 2 identical boxes, unopened or looked at. I boxed up one pair and took it to the center for returns. that was 3 weeks ago. last night i got an email saying that they got the incorrect box and were throwing the item away and recharging my card. I have placed numerous phone calls and written emails. There is just nothing. It takes forever to get a human and then there is just:: It is our policy to discard all incorrect items." So, I'v spent 110 dollars on a set of AirPods and I don't have them. They've thrown them away. Irrespective of how wasteful that is, they threw away something that should have been returned if not accepted. I have nothing to show for the money I spent. I've just thrown away 110 dollars and they could care less. The least they could have done is send an email saying they were the wong box, and they could be sent back at my cost. A totally unbelievable experience and such inhuman service
AFTER ALL THESE YEARS AND HUNDREDS OF DOLLARS AMAZON COULD NOT FIND MY ADDRESS! I AM TERMINALLY ILL, THIS IS A GIFT AND WAS PROMISED TO BE DELIVERED BY A CERTAIN DATE I WOULD HAVE ORDERED IT OTHERWISE
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