Amazon Complaints Continued... (Page 4)

Female Amazon driver drove over two (2) loading ramps (damaging same) used for loading tractor grass mower onto courtyard island. Ramps were positioned on curb in support of tractor grass mower.

On Saturday May 29, 2021 at 1:40 PM a female Amazon driver delivered a package to a neighbors home at 21327 Knudsen Dr., Grosse Ile, Michigan, 48138. After making her delivery she returned to her truck and drove away and over two (2) ramps. Both ramps are clearly visible. Driver continued to drive away and knowing she had run over the ramps due to the rocking motion of her vehicle. Driver continued driving away without any concern to damage she caused.

I am requesting that Amazon replace my ramps and that the driver receive counseling in responsibility to driving on the roadways.

I am unable to transfer pictures from my phone to this site.

I have contacted AMAZON several times about the defective TECHWARE PRO KNEE SUPPORT. Amazon reperesents that it has notified TECH PRO. Nothing has been done. I hereby demand return of the price I paid and tax, for this defective product. This is a FORMAL LEGAL NOTICE. I fully expect a response in writing in the next few days. Legal action is being considered.
Francis J. Tepedino
Attorney at Law
San Diego, CA.
condorgrup@aol.com

I called Amazon support about my tv not registering to my device and csr named ADAM told me I would have to upgrade to the 39.99$ plan in order to watch Amazon prime video on several different devices in my home. I told him I did not want to do that and that I always pay 13.90$ monthly
Plan and have been able to watch it on several devices til now. He kept offering me the annual price and I stated specifically no I don’t want to pay in advanced annually of 119$ . I told him I pay monthly and thats all I will continue to
Pay is my original $13.90 plan amount. I told him do not charge my card or nothing because I do not want to purchase nothing and I hung up with frustration and he charged my card anyways the annual $119.00 plan because when I got off the phone with him there was a charge of Amazon prime to my debit card as soon as we got off the phone. I called customer support back and spoke with a lady who did say my card was charged for annual Amazon prime price and I was so mad bc I never told that man Adam to do that. Then the csr issued me a refund stating it would be back on my card in 3-5 business days. And then I called back to get some time of email confirmation of the refund and they kept telling me they couldn’t find the charge on my account until so many minutes later they found it and said I won’t get a confirmation email til
The funds are back on my card which doesn’t make since bc I should be able to
havr the confirmation email of my refund before the money is deposited back on my card from an unauthorized purchase that I didn’t agree to from Adam. Very upset !!!!

Sent an internet extender back and received no credit. Order #112-1018791-5469053.

I called to Get Help to get into my account to place an order and the gentleman I got for a service rep . was Rude And UNHELPFUL. I AM Ready to pull my business from your company. I think I Deserve an Apology and hope you RETRAIN Your Phone Reps In Being HELPFUL and Problem Solvers in a Polite Way. I Spend Much Hard Earned MONEY with Your company and I Hope I get a Positive Response. I would hate to share this situation with my social networks . :(

Amazon's shipping has become terrible. When I call customer service I am told Amazon is using private carriers who Amazon has no control over and they do not provide tracking numbers. Check my orders ending in 1436 and 8454. Both are days late and keep being rescheduled. Why should I continue to pay for Prime with such terrible delivery? Prime orders are taking 4-5-6 days to be delivered. If delivery does not improve I am cancelling my prime membership and shopping elsewhere. Steven Sherlock

I sure your delivery people don’t like working on Sunday but standing in my yard and throwing my package on the porch is unacceptable. Maybe we should stop ordering from Amazon

i have never gotten 2 day delivery in all the years i've had prime . maybe jeff bezos should focus on that instead of POLITICS AND BANNING CHILDRENS BOOKS , STOP THE CANCEL CULTURE

My gift card expired in nov 2020 , since then I am regularly calling customer care or chatting ,,I am getting the same commitment every time I call of 3-5 days,, can u PlZ chk is the tat is not done of 3-5 days ,,

I must say the customer service is pathetic.
Raina chawla
-Gift Card ID: #6014850682564236
Amount - 490rs
Registered no- 9811628639
Id- raina2307@rediff.com

AMAZON PRIME is now 10 DAYS Delivery !!

Amazon promises of quick delivery are just LIES!

I am a reseller who implements the dropshipping business model on the Amazon website.I have listed products that do not comply with Amazon's security policies.I did not willingly do this.I am so sorry for that.For this reason Amazon has suspended my account on July 25th.For this, I wrote a appeal letter to Amazon.But nine days passed, they haven't sent me an answer yet.They keep my money inside and I need this money to pay my credit card debt.I am aware of the mistake I made, but I am also a customer of Amazon as well as being a seller but they make me victim.I demand that my grievance be resolved as soon as possible.

Followed a Prime delivery truck into a drive through Post Office drop off lane to mail some letters. The driver parked the truck and proceeded to walk into the building. We waited several minutes before he returned and drove away. I don't think this would be tolerated by your company to intentionally block a drive through drop off area when he could have parked in any other area to drop something off. This occurred on July 27, 2020 at approximately 10:20am Central Time.
A picture of the vehicle is attached.

I have an extremely high gate, and my order was thrown over the gate. My order was two cameras and I am unable to check them to see if they were broken due to being thrown over my gate. Normally my deliveries are placed next to the gate on the outside with no issues. When I am able to hook up the cameras Im hoping that they are not damaged due to the landing after being thrown so far. Encase they are damaged, Im writing this as some form of documentation that it was a concern of mine as soon as I found my package

I recieved a email stating I needed to verify my payment method and was locked out of my account. I currently use a prepaid greendot visa and due to the fact its prepaid theres no billing statement and amazon refuses to unlock my account. I have 566.00 worth of Amazon gift card balance loaded to my account and am unable to use it due to this issue. Ive screenshot the transaction history 4 times and still am denied verification the gift card balance is also not transferable to another account. This entire fiasco is over 2.16 as well. I am beyond furious

Contacted Amazon regarding my account being hacked. They stated it would be taken care of within the week. 6 weeks later, spoke with Amazon many times, Account continues to be locked, Kindle has been wiped clean, and no one can or will help. E-mails are stated to be forthcoming, Fraudulent activities has not been resolved, no division can offer a plan to remedy or a person to contact.

Order ID: 407-2259768-3337963

I have ordered a bycycle on 22 January from Amazon received the product on 27 January and placed a return request for the product same day as I have received a damaged product and the part of the product was missing.Since 27 January I have placed the request 7 times in counting through amazon app through mail.Contacted the customer care several times.The customer care is just accelating the master dropping down mail.The delivery team is reverting back and declining the order day by day and no action has been taking up.This is to request kindly look in the matter on priority basis.Otherwise I have to accelate the matter in consumer forum as it's been 7 days now.As I am just stuck the oder is to be replaced.So I am not getting the other till it's been picked up.

I had two parcels, both not delivered by DHL to my home address but just dumped at a DHL service point. When I contacted Amazon customer service in Germany with all the evidence that DHL simply were not doing their job and asked if they could raise this with DHL it was simply waived away as there was nothing they could do. What a non service and poor performance!

Been on the phone with Amazon for 3 days now!!!! 1st day over 2 hours, 2nd day 1 hour, 3rd day 1hour 41 minutes!!! Thats ridiculous! I have a Newborn, my Husband is working and I'm trying to pack up the house by myself! I shouldn't have to be on the phone that many days for that long. And one of your reps hung up in my face, another gave me wrong ínformation an this last one Fernando G. was very not compassionate or friendly or helpful.

Wouldn't give one star but it was the only option. I order from Amazon minimum 2 to 3 times a week. I received an email from Amazon saying I had a five dollar credit on an ebook. Only reason I loiked and got one. After I purchased it, it asked me if I wanted to put itbon kindle. Then I was tild kindle books wouldn't count? Next time I went to that book page it suddenly only had a kindle option ti purchase and my app stopped giving me any information on any of my book orders. Then cutomer service supposedly refunded me with no way to check it and said if I purchased the book again I would recieve the credit. Again with no way all of a sudden to see the information in my purchase. After HOURS!!!!! getting the run around with customer service after repeatedly asking for a refund and a email as proof they said theyd email me proof. I can't believe after being such a loyal customer and all my repeated purchases weekly that I could be treated with such terrible service and they were literally really jerks. Ive never had that problem before. I hope you can find who I talked to twice, it should be recorded and teach them how to do their job or get rid of them. Im SO AGGRAVATED from their handling or should I say not handing my problem and it seems like doing their job that I am considering removing your app since I cant check anything customer service doesn't want me to see obviously and just stop using Amazon altogether and telling my family and friends how I was treated after all my business and possibly getting them to quit using you also. Im sure you probably dont care anymore than your customer service department but surely it is no way to do business.

just had 2 items deliver. the driver put the 2 boxes on the hood of my suv when he took the boxes off he scratch my suv. Don't know if those scrathes
will come off. I do belived that you need to retrain all your drivers. I might have to make a police report if the scrathes don't come off. also I might start buying from ebay if the delivery drivers don't get any better.

I ordered plants from Handpicked Nursery for a total of $65.89. All but one of the plants has survived. I followed the instructions carefully. I have been gardening for over twenty years and considered myself to be knowledgeable about care of plants delivered. I have not had any problems in the past. These plants arrived quite late after I ordered them and were in less than quality condition upon arrival. I took them out of the packaging immediately and proceeded to follow the recommended instructions.

There have been two emails sent to Handpicked Nursery but no one has returned my emails - been two weeks now.

I would like a refund on the plants, please.

Amazon prime listed they had Amazon 7 tablets on prime day said on the site there in stock and available for 2 day shipping I brought items waited the two day got a message confining it would be shipped by Wed this week nothing came in called them they stated there out of stock so the basically lied on there site saying there in stock now I have to wait 3 to 4 weeks for my others no added discount no appologie they don't care worst service ever

You can see from my records that 2 months ago I purchased from you a new note 8. The description from Samsung on Amazon said it was fully submersible to 5 feet. It fell in the water at no more than 2 feet and died. I called Samsung service and they said the phone was not submersible (despite it clearly portrayed as such on Amazon)and not covered for warranty. One salient advantage of my signing up and using Prime is your guarantee.Please send me what I signed up for..."a fully submersible" Samsung Note phone at no extra charge and refund the money I spent on the fraudulent phone.
It gets worse. I went again to Prime and ordered a renewed Note 8 phone and here is what happened. 1. the package was never delivered to my address 695 County Road Lake Junaluska, nor was any message left for attempted delivery. 2. Because this is a vacation address I posted 2 large signs on the front of the house saying AMAZON and my last name. Still no delivery 3.When I went on line to research where it was I was given an 800 number but what I am awaiting is a new phone, mine being damaged (you just read that story) Cannot call because I do not have phone and no email address given nor name of transport, just 800 numbers.4. I finally went to the local Verizon store to use their phone where I spoke to your staff. She said it was at the Junaluska post office and connected me to them.The post office confirmed that it was there. However after a trip to that post office they told me it was at the Waynesville post office .Again whey was it not delivered to my address that was confirmed, per usual. A stroller from you was delivered a week? 5. I finally retrieved it and went back to Verizon to have it connected.However the IMEI number revealed that it was lost or stolen merchandise which they could not hook up. Result: huge stress and delay, and no phone to date. I am in a strange town by myself with no phone for over a week. Maybe I will get one on Monday but as things have been going I doubt it. This is a truly remarkable tale of bad product management, delivery and customer service which leaves me disconnected from the world( GPS mapping, no ability to contact for help in am emergency) and more inconvenience and stress than I could have imagined having dealt successfully with Prime for man years.

Please expedite and actually deliver a new, working, submersible Samsung Note phone at no additional change and refund me the money for the one that sank. That is only fair. I am st 695 County Road Lake Junaluska N.C 28745. sejasin@gmail.com

I had a terrible time with customer service , ordered a chain for my Harley on Monday and paid for 2-3 day delivery to make intime for Harley convention, Wednesday I che k tracking and says pending , call customer service and she tells me it’s out of stock for 2 more weeks. We check and shows two left!?? Says will cancel order and give me a $10 coupon for my headache , I find another chain sold by amazon go to purchase and no discount ! Call another customer service rep and could hardly hear her for the crying babies in background, got disconnect 3 times , she called me back twice and after the third time no call back from her , no $10 coupon/ discount, no Harley convention, I understand working from home , I get that. But it’s very difficult to explain a problem with screaming kids in the background,

During prime day I purchased a Lego set for $90; a over 50% discount. Wow, was excited to get it. But then they claimed it would arrive in 1 to 2 months. I tried to cancel less than 24 hours and was denied, claiming the shipping process had begun..

A few hours later I get a text that it’s been shipped and on it’s way. It arrived the next day, without a shipping box, left in the open for possible theft.

Their return policy doesn’t allow returns without a box, so I wasn’t offered an alternative to return the item unless I spend more money for the return. Still waiting for a solution. Besides the waste of time and inconvenience, Amazon doesn’t live up to their services, especially the disabled.

I just got a letter from a collections agency. Apparently I owed you (Amazon) .60 Cents. It says it was supposed to be taken out of a checking account but the account was closed, none of my accounts have been closed. I called amazon they told me to call a company called telecheck, telecheck asked for my checking account number and then said do you have another checking account. I said no, so they couldn't help me. What I want to know is why Amazon does not send a bill to tell you that you owe .60 Cents. No, they just send it to a collection agency so that I now owe $25.60. Since I can't figure out a way to talk to amazon about this, I have become very frustrated. You would think a company as big and well know as Amazon would be able to tell me how this happened. (I talked to 2 people at amazon) You would also think that Amazon would have in place a department to help people with this problem. If I'm not able to talk to anyone at amazon that can tell me what happened, I will soon be severing ties with Amazon.

Order# 111-4456079-5450628 I find a promotional deal at Amazon I place an order and when it comes for me to receive the package, it doesn't get delivered. What I get instead is a make-believe that Amazon tries to deliver a package to me, but it can't deliver it, my package got throwing by some door floor outside an apartment with a picture taken that's it wouldn't even show the apartment number your so call proof of delivered and that is in my opinion because they never intended to deliver the package in the first place. So when I call Amazon a replacement isn't possible and Amazon refuses to give me the actual subject-it retail value so the I can re-order-it, in other words, Amazon expect me to pay $120.00 a year for a service that Amazon wouldn't take responsibility for and this is coming from one of you so call supervisors or managers, first I get transfer to the delivered dept. responsible for losing my package and when I ask for a supervisor the supervisor has even lest options resolving the problem all they want is to give me my money back and my discount is gone with the wind. What is the use to get a good deal you if you are not going to deliver in the first place? with "Walmart", I get to choose my delivery carrier and they take responsibility for that to be delivered, but not with Amazon and then Amazon fails to deliver on top of it, do not expect me to renew your so call promotional prime membership with this kind of service. it's just an insult to my intelligence.

Bad as fuck. I called to cancel the order two times because it going to a wrong address and the service promised I’m getting the refund and the item won’t be shipped for sure. And it’s telling me it’s delivered now and it hasn’t be canceled. Totally wastes time

Today at about 2:30 pm eastern time I went to purchase one hOmeLabs Beverage Refrigerator and Cooler - 120 Can Mini Fridge.
It had a four-year warranty offer which I declined. I purchase this product using my Amazon Prime store card. I left the internet page went back to shopping, I review my order and noticed a three-year plan for just under $60.00. so I clicked on it and an email came up though everything was good. Then an email came up saying the Amazon Prime card was declined, so they used a Debit card which was on file as an alternate means of payment. Then another email came up saying I purchased two Mini Fridges and one three year warranty WOW!
So five calls to the services department left me with one question, who authorized someone to pick another credit card from my account without notifying me on their decision? Your service department told me it will be 7 to 10 business days before that money was back in my account.
The original Amazon Prime card had a six-month payment option which I took. So tell a little bit about how you are investing my $620.00 for the next 10 days, while that money is now blocked from my use. I must go home now and tell my wife our Debit account is basically frozen for the rest of the month.
Maybe I could get a "Go Fund me page" going while Mr. Bezos invests my money.
Thanks, Jeff
Dennis

So when I ordered my headphones and received them, there was a piece of paper that stated that this product had a one year warranty. My headphones completely quit working within 3 months and weren't subjected to abuse or water damage so I tried to contact betron to complete this warranty. Betron sent me to their support which is on Amazon and I have yet to hear back so I made a call. The person on the phone was very rude and said that I wouldn't be able to use the warranty because Amazon didnt offer it and that I needed to go through the manufacturer. I just want my product replaced.

Yeah thanks for canceling my assembly chair serves now I’m still with god damn old desk because of you fucking people and for billionaire Company you sure have shitty service

address-verification.....
Just send a fax, ha
10 day's of sending faxes and no response,my account is still locked.
And the card they locked the account to verify is still being billed for my Prime subscription!

On or around June 28 2019 I called customer service because I received an email stating I requested a password change. I called customer service and they assured me my account and information was safe. Than on July 10 2019 my bank statement had a $25 charge from amazon on it. When I called customer service they said I had purchased a $25 google play card and it was emailed to me. I didn’t not make this purchase. Customer service refused to issue me a refund and I had to dispute the charge with my bank. Now my bank account is frozen and I’m without a debit card for 5-7 business days. This experience has been awful. It’s not even about the money. It’s about the unwillingness to help and the inconvenience of having my bank account frozen. I was a loyal customer who never had any problems with your customer service.

I started using the computer this morning to find out more info about amazon since I thought I'd sign up for the prime time on my new smart TV. It then took me nearly 3 hours to get that done. I spoke to 4 chat persons who couldn't figure out what was wrong insofar as me signing up for the 30 free trial. They were all unable to help me so kept transferring me to another person because they could not understand what I needed & had to keep rereading the chat screen to figure the deal out. That process was miserable. The 1st person I called on my landline phone was also not a good English speaking rep. He told me to get on the computer and fill out my app. I did that & set up my password. Then I to tried watching a movie. That wouldn't happen. It was strange the process didn't work so I realized I'd try chatting with a rep to fix the situation. The last rep I had to finally call on the phone again also had to keep checking with the supervisor to answer my questions about the problem I was having in getting the show I wanted to see play on their site. I was mad it took so long to just watch a 47 minute TV show & I hated chatting with those who could not figure out this mess. I eventually quit chatting because that was far too time consuming. It was also ridiculous to keep explaining over and over that the show would not play. Finally I explained to the last rep I chatted with that this was a shizzy process & I was going to directly call Customer Service. I then did speak to a person in customer service. His English was also unusual. It was a situation where I had to keep spelling out my name because the background noise going on in his workspace was horrible. I could hardly hear him speak. I also had to repeat a lot of my words so that convo was also very time consuming. At the end of the convo I explained that I had spent almost 3 hours attempting to find out why the 30 day free trial situation was not working. I hated wasting all that time trying to get signed up for the 30 day free trial the company offered. The last rep finally told me I would have to give the company my credit card info before they would allow me to watch the free 30 day trial shows. It would have been a very less confusing process if that info was given up front so that customers don't have to spend the nearly 3 hours on the phone trying to figure out why the process was not working. Jeff Bezos should know this is going on since the current process is wasting time and effort by all those concerned in thinking it is a quick process to sign up to watch the 30 day free trial. Clarity is very much needed in advertising this info.

A friend of mine was asked how Amazon vets there employees didn't think they hired women with 2 felony convictions only 3 years apart for DUI and was unemployed starts driving a new $70,000 new vehicle especially new hires In the last 2 months

Having problems with my Kindel Fire - could not find or reset my pass word. Call customer support and was dealing with a "tech" who was not in the United States - hard to understand and was very rude and treated me like a complete idiot. All I wanted was help with getting or resetting my password so I could connect with wi-fi. I could deal with his being rude, but when I told him to forget helping me and disconnect, he cussed me and said he would gladly disconnect and was going to block my Kindel. I would like someone who speaks English to call and help me with this problem. Very dissatisfied and possible former user of Kindel.

The amazon help center and chat is worthless. I have not received to orders and have been told they have been delivered by my Alexa app. They have NOT been delivered. Also, the phone help is worthless as well.

Product lost in shipping, not unavailable , you (Amazon ) know this , I payed for a product it's a week late and you do nothing . What kind of business knowingly sits by doing nothing . Get the product I ordered and payed for and Amazon advertised for sale to me . This is not my problem it yours . I don't won't a refund , the product is available and I ordered and payed for it get it here

Very unreliable company, as a result every 3-4th order simply disappears, and to find it or have contact with this irrespective company, how I see it, there is no any chance. Productive contact with this company is cut by this company itself. I cancelled email notification, cancelled prime, cancelled everything possible with Amazon. But, this does not mean, that by the end of following months Amazon will not go in my bank for just my 12 or 14 dollars it wants. I sincerely and seriously do not recommend Amazon to make any contacts with, never.

The always short supply of your coke 12 oz bottles. Again for the millionth time it is marked not available on the regular coke bottle supply.

Amazon refuses to supply information to AMEX about what I purchased, so I cannot check my AMEX statement for fraudulent purchases in my name. I order a lot of things, so if this isn't changed I'm going to challenge every single Amazon purchase listed on AMEX -- because I don't recognize a transaction record that only displays the amount. Currently searching for a public forum where I can encourage others to follow suit . . .

We are very good customers of Amazon ! We order something at least 5 days a week! We ordered a birthday gift for our son 10 days ago we just saw the item was “lost”!! VERY FRUSTRATING!!,

An Amazon delivery van almost ran me off the road about ten minutes before this message. It was in elizabethtown ky.42701. On monica drive. Your driver is a jerk.

Customer service is poor they rude and don’t listen and don’t wanna help customers

Again, one more time and maybe the million, Amazon confused the delivery status and mark the order as delivered while it's not!!
This time is delivery to Amazon lockers under Amazon prime. The tracking page shows it's delivered while the order page shows undelivered. Moreover I didn't receive the locker code.
Confusion and frustration. not the first time, not the second not even the tenth!!
To put facts together, the order number is 113-8438196-4651453
Do you want more order numbers? Personally the delivery failure and confusion is up 20% with me.
Update... I need to reorder immediately but still can't find the refund in my account!! The call center is less helpful now than before guys

I want to notify Amazon regarding a horrible encounter with a Amazon rep this afternoon.

My account number is 4640182108352786
I called at 205pm (texas time) & got hung up on at 2:09pm.
He declared his name as 'Jason' in security. He would not give further information. I asked! I requested to speak to a supervisor several times but told this was not an escalated line, therefore my issue was obviously a joke and not important.
He told me to 'take a deep breath and release'. I asked if he just said that & his response was a chuckle.
I have to tell you that was a first and unbelievably insulting. Not a good rep for your company. I called Amazon customer service not security.

I made a purchase yesterday evening with the same info with no issues.

This guy, if his name is Jason was insulting and definitely NO assistance rather outright insulting.
After getting hung up on , with NO assistance, I decided that no further purchases would be made from Amazon, but I made the purchase that I was attempting to make with the help of a caring & informative rep.Wish I had his name because he was very helpful.

Hopefully Amazon doesn't endorse this type of behaviou.

Sincerely,
Brenda Henkle

Recently I found 62 fraudulent transactions on my Chase Amazon Visa statements confirmed by an Amazon Customer Service representative who went through all of the Amazon orders on my bank statements. I was told by this Amazon Customer Service Representative that the woman making the fraudulent purchases had an account with Amazon and had two credit cards listed, one of which was mine. I had been ill for a few months and was not well enough to check each Amazon order on my bank statements. Once I recovered, I started checking my prior statements and found the 62 fraudulent orders. I contacted Chase Bank to report these fraudulent orders, but when the Chase fraud representative called Amazon, they refused to give any information on my Amazon account to him. I gave the Chase Fraud Department Representative the name, address, and phone number of the woman who had made these 62 fraudulent purchases, and he asked me to call Amazon to get this information in writing so that the fraud charges amounting to $1,614.74 could be credited back to me. Called Amazon Customer Service to request the information they had given to me verbally to be put it in writing so that I could submit it to Chase Bank. Amazon is giving me all kinds of excuses about why they cannot put it in writing, so I am doubtful I will get the refund from Chase. I make several purchases a month on Amazon, so I am very disappointed and will close my account if this matter is not resolved. I would like to know whether anyone else has had a similar experience with Amazon.

When i call amazon kindle dept. no one seems to understand basic questions --- maybe its a translation thing--but very frustrating I try not to order books from here -- when they dont understand there is just a pause then they just disconnnect

Im not even sure this email will be address

We are an apartment community that has an entry door, with door buzzers for each apartment located in that area. It is an open and unsecured area. Several times we have asked the delivery persons from Amazon to deliver the packages to the residents apartment doors located inside one (1) building. We continue to have the delivery people just throw the boxes in the unsecured area at the front of the building.