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Write for Us Amazon Complaints Continued... (Page 4)
791+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
my account was hacked and merchandise was bought and shipped to 8550 nw 70th street apt 12284 Miami fl.33166 -6216 my money never returned even sighed by SANDRO CAMARGA . no money returned no investigation not even an I'm sorry James nothing . cant you block all shipments to this address or something at least pretend you care. now a Disney back pack for 66 dollars was purchased in my name . I was lucky to cancel it in time by same people and nothing done .big surprise . I no longer feel safe purchasing from amazon and no longer will you get my buisenees
The staff isn’t very knowledgeable, they are condescending and incompetent. I thought a billing issue had been resolved and it hadn’t now I’m getting stuck with another late fee.
I ordered two canisters of Country Times lemonade at a terrific price of $6.99 per canister. I then saw that the price went up to $11.99 right after Amazon took the money out of my bank account to pay for the item. Weeks later, I learned that they had never sent the items to UPS, and now, rather than allow me to receive the items, they insist upon refunding me the $6.99 per canister. At Amazon, if the deal looks too good to be true, it probably is. My order number is 1Z6A34Y60387905867.
Made an order from ABA STORE on November 26, 2018. Order number 112-0471407-5179438. The date of delivery kept changing and finally in February I contacted the seller and asked them to get items to me right away or refund. They said they would refund me. Also said that the items I ordered were in transit and I could keep them when they arrived as a gift. It is now April and I never received the refund or the items. When I look at my order, it says I have been refunded. I have checked with my bank and this never happened. I used my bank debit card to purchase. So refund should have showed up in my bank account. Feel like this company should no longer be able to sell through Amazon, as I have noticed that there have been several other complaints of items not arriving.
Amazon closed my account on March 28th for excessive refund and return requests. Unaware that my account was closed. I loaded two $100 dollar gift cards that I purchased from Safeway on March 29th and April 2nd. I learned my account had been closed when Amazon would not allow me to make a purchase. I asked Amazon to please reimburse me $200 for the gift cards. Amazon is refusing to reimburse me for the cards.
The lady who delivered this package to me a few minutes ago
1. She was talking on her phone the whole time she was in my office
2. She smelled badly
3. She was not paying attention and almost broke a glass candy dish on the table after she was instructed to leave the package on the chair.
4. She was not paying attention to her job, she was talking on the phone (I could hear both sides of the conversation, I should not have to deal with this at work) (She was telling a man when she would be home.) I really don't want to know about the personal lives of our delivery persons. This is a professional legal office with clients. I request to never have this deliver person in my office again. Thank you.
Package No. C-41.2H
Cycle 1
TBA008284711000
DSD3 CYCLE 1
Package addressed to Sibet Alspaugh delivered on April 5, 2019 at approximately 11:53 a.m.
On March 18 I ordered a transmission
TRANSFER CASE 4.0L 6 CYL 1GRFE ENGINE MANUAL FITS 05-15 TACOMA 124127 from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316. No one from your company bothered to call me or write me about the matter, but I believe that having sent it back within 2 days of my receiving it and checking it out should fall within the guidelines for a return... especially since it stated that I had till the 8th of April to return the item. So I am appealing the case on the basis of having been provided inaccurate or misleading information.
Sincerely, Reginald Jones
I have an issue, more than a complaint-and it is your issue too, as a company of either just today, or today and further on. I want to be sure that my message is passed on to relevant parties, shaping the corporation. It is very important. The censoring of vaccine-related material needs to stop-and it really looks bad, when stood next to those things that Amazon does sell and leave up. Our family has been devastated by industry science, incentivized doctors, politicians, and others-and lies both by omission and those more direct and aggressive. Millions are injured by vaccines every single year, and people can handle the kind of information that allows them to make a decision for themselves-not for corporations that cannot exist without them. Until you have looked into a crib at your baby, whose brain is swelling and who is dying inside quite literally, don't censor what people need to know and posses, for themselves, please. This is real.
On March 18 I ordered a transmission from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316
The first week of March, 2019...I left Gillette a negative review based upon their Anti-Male commercial. My review ranking, at that time, was around 9,000. Within one week the review was removed and my review ranking shot to 61,542,907. I called their Customer Service Team and their Dispute Resolutions Team and they both sent questions and forms to the only people that could help me...the Communities Team. After hearing NOTHING from them I called both the Customer Service Team and the Dispute Resolutions Team and both said they felt like they were being ignored by the Communities Team. Four weeks passed and I FINALLY got in touch with the Communities Team and all they have done is copy and paste things to me that relate to none of my concerns or questions, demand info from me that relates to nothing that is happening and threaten to shut down this investigation if their demands are not met. Here is one demand. What is the URL of the page you are having problems with. I've mentioned over and over and over that the URL is my profile page. I've given them my profile name and everything and yet they demand from me something I've already told them...and threaten to shut everything down if I don't tell them. Ugh... Did I also mention that in week 3 I found, on Amazon, a forum that the Communities Team runs. I tried to ask them a question on there but when I pushed the "create thread" button my question was immediately marked as spam. So, anyway, this is week 5 of everything. In retaliation for me complaining and with more helpful votes, my review ranking was dropped 400,000 to 61,973,473.
After all of this I am left with no other conclusion than Amazon is actively punishing me for not having the correct political opinion. They are not to be trusted anymore.
DELIVERY SERVICES
WE ARE MAKING A DECISION TO STOP USING AMAZON!!
We are having all kinds of unmarked cars delivering to our house. Some of the persons delivering look pretty sketchy and speak little English. There is not a Lockbox facility within 20 miles of our home. Everyone in our town is complaining about the same thing. We probably spend $5000. a year at Amazon but that is going to change. It’s so convenient when youre homebound but that will change.
installer never showed up had to call to find out why told that he had an emergency told that I would be rescheduled five days later told there was no way it could be sooner the individual that was on the phone was very rude and when I asked for more information she hung up the phone
I cancelled appointments in order to meet with the installer
what's important here is there was no phone call letting me no what was going on and when I get that phone call I was told so sorry and she hung up!!!!this company appears to hide behind there phone system and when finally reached they offer no help and are very rude at that
THANKS
Long time PRIME CUSTOMER
Order #111-5418086-3298662
GOT A NOTE SAYING IT WAS DELIVERED ON 2 APRIL
NEVER RECEIVED IT
I checked with Amazon, it was signed by a person named VOLLMOUTH, who does not reside at my address 41 Morning Glory Lane Edison NJ 08820. It must have been delivered at the WRONG ADDRESS, I do not even know WHO this person is. I was at my home ALL DAY YESTERDAY. I am very disappointed with the service, and will never again order anything from AMAZON
Satish Shenoy
41 Morning Glory Lane
Edison NJ 08820
908 755 1776
Prior to December 2018 when I ordered something from amazon the item shipped within 24 hours.It seems now when I order something it takes several days before it ships or is held up several days in one place.Example Chicago.I don't have prime and never will. Is this a way your company is trying to get customers too sign up for prime? If this keeps happening I promise I will no longer do business with you.I'll focus on Walmart.com homedepot.com bestbuy.com kohls.com dicks sporting goods.com rockauto.com and so on.I really like wallmarts set up too pick up items same day their in store package p/u vending machine is reall cool. I just wanted to let you know how disappointed I am about amazon right now.
A delivery was made to my neighbor across the street from my house and the driver deliberately drove onto my property and put large ruts in the lawn. The delivery was made to 19155 S. Saint Lawrence Avenue, Glenwood, IL 60425 to Reginald Bernard Staggers, on Tuesday around 11:50. There were several numbers on the package which are B-45.3B, Cycle 1, TBA994752494000, spnch2 7ms7. She knew what she was doing when she did it. My husband was outside and saw what she did. He yelled but she continued on. She also left the package at the front door instead of putting it at the back - out of view, which is really not my concern but the ruts in my lawn are.
Last November, I made several calls for a "fix" to Fitbit customer service regarding my very dark, almost unreadable screen, as well as my inability to "sync" with my computers. After several "walk-through" tries there was no solution to the problems. So, in early December I returned the Surge Fitbit, by registered mail, along with two additional cables I ordered at the same time. The cables were received on December 16th and I was credited on my AMEX account with approximately $7.00. However, I have yet to see a credit for the almost $240. Surge Fitbit. I have, via e-mail and phone, communicated/corresponded back and forth with Amazon but I'm still unclear why there is this confusion.
I am in Washington, DC now where I serve as a consultant on the Scientific Review Panel for the NIH (National Institute of Health) as well as the CDC. I will not be home (in the Seattle area) to access my registered mail documents or a copy of the mailing label I used to return the items until next week. Please advise. Thank you.
Mark Thoman
Mark Thoman, M.D., FAAP, FACMT
FAA: Sr. Aviation Medical Examiner
Member: Scientific Review Panel, NIH, National Library of Medicine
Bethesda, MD 20892
paro1795@aol.com
the delivery service provided by dynamex delivery in victoria b.c. canada is the worst company i have ever dealt with . the packages are never on the day posted . there is no local phone number to call, no where to pick up the packages if i could not sit and wait for days because always late. no missed delivery notice out on door, no must be picked up somewhere by a certain date, nothing. one attempt and package sent back . I am retired and was home all day sunday and they never buzzed in at the entrance my name is on the directory as well a slip was placed with my cell number and no calls. just something on the delivery page of your site which said deliverable. i find dealing with such shoddy delivery people as dynammex is not worth the hassle of shopping on Amazon. you can look on Reddit or any other social site and see the scathing reviews dynamex receives. why no zero star option . if this is not straightened out and i ever buy anything on amazon again i will see who the prospective delivery company is and if it is dynamex i will cancel the order immediately . no issues with FedEx just the low rent mismanaged dynamex .Randy Huget 207 3255 Glasgow Ave victoria b.c. v8x4s4 250 857 1778
Around mid year 2018, I contacted Amazon with an issue that I received an order confirmation that I didn't order. Shortly afterwards, I received a cancelled order request. A few weeks later, I placed an order an notice someone else's shipping information in my checkout box. The next day I could no longer access my account as someone's else's email address was prefilled and a message stating that "this e-mail address is not recognized appeared" After weeks of complaining, the issue was resolved and I had again had access.to my account but still noticed that another person who I wasn't familiar was listed as a shipping option on the checkbox. I continued to order and monitor my account and charge card without any issues.
In March 2019, I attempted to access my account again to order a product and the login email address was prefilled again with someone's else's email address and would not allow me to login stating that my e-mail address was not recognized. As concerned as I am with the continued issue, I'm more concerned with what I interpret as a lack of security and the difficulty of reaching out for customer assistance with the company. I reviewed various screens on the company's website and didn't ever see a customer support telephone number or chat line to discuss this matter. Similar to the last issue, I had to type in Amazon Complaints before I could get either a phone number or pace to voice my issue. My email address that is no longer listed in your file is ml79poole@comcast.net.
I purchased book two in a series and it was exactly the same as book one.
Driver in Durham NC on 3/31 plate number jf 7404 driving irratiic and riding on our bumper on I 85 gave him several chances to pass should’ve been pulled over for speeding
On February 2 a package was delivered from amazon to 908 Central ave, sykesville, md. . The amazon driver pulled up to the neighbors driveway in the street , and then discovered it was not the right house and proceeded to cut across the grass to our porch and fell in the yard. Now we have received a lawsuit from the amazon driver of your company for falling in our yard. In The lawsuit she states she was on the sidewalk and that is a total lie she was no ware near the sidewalk . How as a home owner can I protect myself against your company employees when they are allowed to make bad decisions and then lie about it and then sue your customers?
Kay Mink
443-572-9159
Last Wednesday, March 27,2019.My mother went to the WHOLE FOODS, in our town of VIENNA VIRGINIA 22180
And she had bought a stalk of packaged celery and upon opening the package most of it had to be thrown out. Because the packaging had a big dead worm in between the stalks and worm poop. And some of it had been eaten up by the bite marks on the celery.
This is disgusting and unacceptable. LEARLY , of shopping and buying there again or even online.IS THIS THE WAY AMAZON BUYS WHOLE FOODS AND TREATS THE CUSTOMERS LIKE THIS.
I went in there yesterday to look around and see , also of what their prices are and a $ 1.99 for a cucumber and the other prices are too high. AND I AM A PRIME MEMBER OF AMAZON FOR YEARS. I WOULD BE THINKING DIFFERENTLY, NOW ABOUT SHOPPING THERE OR ANY WHOLE FOODS.
And the PARKING is so bad in parking there !
I called because an order I placed was offering two day shipping to arrive on Saturday but after the order was placed the delivery day was changed to Sunday.
The representative kept getting confused so I requested a supervisor. A supervisor claiming to be named Frank got on the phone ant told be if I had common sense I’d realize that if I order 3 items with two delivery guarantees, they would all arrive on latest delivery date.
This is not what has happened in the past and most of the time, my items arrive on the day the delivery is guaranteed. Also I didn’t appreciate this amazon employee who claimed to be a supervisor was insinuating that I have no common sense.
I buy thousands and thousands from amazon
Was like a new hamberger joint, great for awhile and then goes to crap.
I have had many many problems. with shipping multiple items in a box with which had dog food, human food, lawn spray,
cosmetics, all in same box. This has happened many times, almost every suscribe and save month
The last 3 complaints I made, customer service actually attepmted to blame me, how I unpacked, I complain alot, they will inform shipping, la da lada lada.....I am no techie, and have no cellphone, never had. Customer service told me I MUST have a picture takin and submitted brfoe any action
on amazons behalf....I will not allow this anymore, my money and amazons "supposed" rules are changing daily...
Thnks for listening, no more amazon for me
As a prime member of a number of years the ability of the Amazon to honour next day delivery (the very reason one is a prime member) is becoming poorer. At least half of the guaranteed next day delivery do not arrive next day and many do not arrive within three days. Why do I pay a fee for a service that does not deliver on its promises.
Peter Holman
I
I am on my 5th customer service agent in the chat for a basic question. I keep getting passed around. there is clearly a language barrier and i can appreciate that, however, the total lack of legitimate customer service doesn't make the cheap price of amazon worth it.
searching FOR A HARNESS FOR MY DOG THIS AM....WHAT A DISGUSTING EYE OPENER WHEN THAT SITE OPENED....I, FOR ONE, WILL NOT BE SUBMITTING AN ORDER AT THIS TIME AND PERHAPS NEVER AGAIN UNTIL THIS TRASH IS REMOVED FROM AMAZON...
I DO NOT PROFESS TO BE A PRUDE, BUT THIS SITE IS OPEN TO EVERY KID IN THE WORLD WHO SHOULD NOT HAS THIS GARBAGE OPEN UP IN FRONT OF THEM WHEN LOOKING FOR A LEASH OR HARNESS FOR THEIR PET.
Ordered Tasty Bite Indian Entree Madras Lentils 10 Ounce (Pack of 6) order number 112-1079749. Delivered on time but package was left at the top of our cul de sac where anyone could have taken it. To make matters worse, it rained and outer box got very wet. Product OK. I order many items from Amazon. Items must be left in front of our door.
I WENT TO A MEDICAL CONGRESS IN VEGAS . SO I WAS REALLY SHORT OF TIME. I DECIDED TO BUY SOME PRESENTS IN BRAZIL ( WHERE I LIVE ) TO BE DELIVERED AT AMAZON LOCKER IN VEGAS. IT WAS SUPPOSED TO RECEIVE A CODE NUMBER ( 6 DIGITS ) TO UNLOCK THE BOX. I CHOOSE THE AMAZON LOCKER IN RIVERA -
Amazon Locker - Riviera
3716 Paradise Rd, at 7-Eleven, Las Vegas NV 89169-4605, but i received a e mail from amazon changing the amazon locker to TUDOR- Amazon Locker - Tudor
815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304, maybe because of the package´s size. After three days, not receiving a code number from amazon, I decidedo to write amazon customer support with no anwer. I call the support and an attendant said that my orders had already been delievered at 7 eleven store in 815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304. and I should ask for ARIE !!!
Immediately, I took a taxi and got there. When i arrived there, an Indian guy - probably the ownwer - said to me that there was no packages inside the store and no employees were allowwed to receive and kept any luggage ou package inside the store ! He also told me that a big package was
sent back to amazon office because he did not accept that inside the store. I have 2 orders and I wrote amazon customer servisse many times with no answer. They had been said that a investigation was opened but i ask Amazon :
The purpose of the amazon locker box is to keep your stuffs safe . That´s the reason I used this servisse. IF SOMEBODY RECEIVE AND KEEP THE PACKAGES, I SUPPOSET THIS PERSON HAS SIGNED SOME DOCUMENT , SHOWING THAT HE HAD RECEIVED THE PACKAGES.
WHO RECEIVED THE PACKAGES ???? IT WAS NOT ME !!! I DID NOT SIGN OU RECEIVE ANY PACKAGES AND NOW, I HAVE TO TRY TO PROVE THAT I´M NOT THE GUILTY ????? VERY DISAPPOINTED WITH THIS COMPANY. I HAVE ALREADY CONTACT AMAZON BRAZIL, BUT THEY SAID I HAD TO CONTACT AMAZON USA.
I WILL DESCRIBE MY ORDERS BELOW.
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
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Xbox One S 1TB Console - Minecraft Creators Bundle (Discontinued)
Sold by: HALF TIME
Return eligible through Apr 11, 2019
$225.90
Delivered Mar 12, 2019
It was handed directly to a receptionist or someone at a front desk.
Signed by: Arie
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Fujifilm Instax Mini 9 Instant Camera ICE BLUE w/ Fujifilm Instax Mini 9 Instant Films (60 Pack) + A14 Pc Deluxe Bundle For Fujifilm Instax Mini 9 Camera
Sold by: Quality Photo
Return eligible through Apr 10, 2019
$114.99
Buy it again
Superdry Unisex Camo Logo Tarp Backpack (Khaki/Green, One Size)
Sold by: 707 Street
Return eligible through Apr 10, 2019
$69.50
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
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Atari Flashback Portable Game Player 2017
Sold by: GreenBox26
Return eligible through Apr 11, 2019
$31.99
Buy it again
2
2 of Wired Controller for Xbox 360,TGJOR Wired USB Game Controller Gamepad Joystick with Shoulders Buttons for Microsoft Xbox & Slim 360 PC Windows PC (Black)
Sold by: TGJOR
Return eligible through Apr 11, 2019
$16.99
I ordered an iPhone case. I got sent a pizza cutter. I tried to Chat with Amazon and now it's set up so they have to call you. And it's always someone who's English is not their first language and always very hard to understand. Bring back the Chat function!!! Everytime I order from Amazon it's screwed up. I give up.
Order Id: 112-1398763-9944255
Selected Order Items:
Amazon.com $40 Gift Card in a Gold Reveal - 112-1398763-9944255
Hello I am Cassandra and I have a long and stressful experience I would like to share with you. I purchased an amazon gift card for my co worker who loves amazon and I thought what better gift then a amazon gift card. I loved that the shipping information said within a business day it would be delivered. The first attempt was made in the morning but I was working so I called to schedule it to be redelivered again within the day. A manager called me due to the request I had submitted for the redelivery was not processed yet. So she was calling to advise me that she could have it routed to me by tonight 7:30-9. The night passed and 9:10 came and no package. I called customer service and they told me that my package showed delivered as they had proof by posting a picture on my account. So I check the picture on my account and it showed the door knob on the right side and my door knob was on the left so I knew there and then they didn’t deliver to the correct apartment. The lady put me on hold more than 15 minutes so I decided to hang up and call again. I get a gentleman and he apologizes and says that he can see the delivery was made to the incorrect apartment and that he would be sending me a replacement. He puts me on hold again another 12 mins and he never came back on the line. So I called again, at that time my husband had came back saying that he had knocked at least at five peoples doors until he found it it was delivered at apartment 6108 and my apartment was 6103. So when I let the other person know that my husband found the card at someone else’s apartment door she then starts telling me that she can still send me the replacement and I can keep the card I found as it was still active and for the inconvenience I could keep the replacement. So I agreed and then I ask if the replacement can be delivered after 5 since I work and she had the nerves to tell me that she couldn’t add any instructions to the delivery and to make sure I have someone there to accept the package. I repeated myself that I didn’t have anyone at the house at that time and that I would be at work and I just asked she cancel the replacement and refund to my card. So she ends up placing me on hold for about 16 minutes so I hang up and call again. I get another gentleman and he was so helpful and trying to help the best he could but he was not able to help since the replacement was cancelled I would have to purchase a new 40 gift card out of my pocket. Keep in mind that the card I had in the package was locked and no money was on there. So I had no gift card balance $0 and no refund. So he ends up transferring me to a manager which I spend almost 1 hour and 20 minutes trying to see if they can unlock the card or refund me the money. They end up finding out that no they can’t unlock the card but when trying to refund me the money they were getting error message not allowing them to process my refund. What a scam company this is. Worst experience ever. The manager said she would keep me updated and let me know when she could process the refund. So disappointed. When asking for a reimbursement for my trouble they said all they could credit me would be $5. Never again will I order from amazon.
i have ordered 3 items thorough Amazon online shopping but receive only 2 items. since march 7th I am chasing Amazon and everytime Amazon said its already delivered. I have order 3 items worth approx. 16 thousand but the powerbank worth 999rs not received. everyday speaking with Amazon and explaining that only for 999 I never bothered but its a matter of believe but someone from Amazon called my family spoke like they have stolen the package. after I start chasing my package and now Amazon simply says that they have investigated and found that they deliver the package to Puneet. when I asked for puneet signature or anyone's signature on the receiver paper they don't have. they are telling me to check with neighbors and security which is bullshit. I am puneet and I never receive this package nor my family members and not my neighbors, I have checked with everyone. I was told that it happened sometime and don't worry company will refund the oney but now company says it was delivered by 3rd party and they cannot show me the details as its not the policy?????? is this the way to deal with your customers? forgot about money and package I am really not worry for it now but thanks to GOD that just only 999indian rupees I got to know how Amazon cheating with their customer. I have all the evidence and going to file a case in civil and consumer court in india. Also I have spoken to someone who will publish this news to a local newspapers to make other aware about these kind of frauds.
On the way, but it's running late
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3
3 of Probrico CHHS09 Soft Opening Face Frame Mounting Concealed Hinges,1 Pair
Sold by: Probrico Home Building Product question? Ask Seller
$6.99
Buy it again
2
2 of Taco 400-4 1/8-Inch-NPT Float Air Hy-Vent
Sold by: Amazon.com Services, Inc
$13.50
I order these over four months ago. Seller will not respond.
This is regarding my ORDER # 111-4467340-7885007. This morning Saturday March 23, 2019, I was delivered an Amazon for the address across the street: 435 Gossage Avenue Petaluma CA 94952. My address is 434 Gossage Avenue Petaluma CA 94952. Her package was delivered to me, and my package was delivered to her. Our addresses are not even on the same side of the street. While I was on the phone with your customer service, she came and gave me my package, which had been delivered to her, and I gave her her package, which had been delivered to me. At the time she came to the door, I was on the phone with your customer support. The delivery status was noted as "Package was left in a secure location." But there was no photo and I had no idea where the package was delivered. Your rep told me, "You should walk around your neighborhood and look for your package." I am disabled and can't walk around my neighborhood. I demanded he find out where my package had been delivered. I was on hold when my neighbor came with my package and we switched. Every time I think your delivery bugs are straightened out you screw up again. I am pissed. I can't rely on your Amazon Carrier delivery service. Once again, I will look for another place to shop.
Hello, On Feb. 28, 2019 I ordered Microsoft Office 365 Home / a 12 month subscription for up to 6 pc's. I payed $79.99 + $5.62 for taxes for a total of $80.61. As of March 22, 2019, I have not received this order. My Order Number is: D01-3905520-9913858. Could you look into this matter for me. I did cancel this order March 22, 2019, but as stated above I have payed $80.61 for this. I would either like the order filled and delivered, or my money back.
Thank-you,
Ken Ayers
P.S. e-mail address is: kayers3453@outlook.com
The drivers have very bad attitude and just throw packages and then literally yell when you say something. I just had driver: Kerry Headley argue because we only accept deliveries in the back dock area - we have a huge sign outside that says that but he got very angry.
Placed an order to be delivered 3/16/2019 for GP money clip for order cost of $33.97.
I have not received the order and wish to have the order cancelled immediately !!
Please ensure that there are no charges to my account.
James Laviletta
Order# 113-0495526-7842618
I know Amazon is huge but if enough of the customers quit buying because of crappy customer service it will fail. I have not been able to get satisfaction over a stupid MEGA hat.
I am willing to pay the $2.00 difference but my emails are ignored. So as of right now I will not order anything on Amazon again until this is resolved.
Just so you know there are a lot of others talking about how Amazon is screwing the little people.
Steve Sheasly
my product came damaged
i ORDER A ICINGINK CAKe printer and i use it once I tryed to contact the icingink company have not heard from them it does not work paper get caug
ht up in it i dont want to pay for something that does not work i got it on my amazon card
I bought a X Chair from you and received the wrong chair. UPS was supposed to pick it up at my home. They required me to stay home all day and then they told their office that they had left a sticker for me because I was not home . I was home and I have no sticker. Never again will I buy from Amazon, Whole Foods, or any company that Amazon owns.
This is a "chat" I had last night.
Me: Tracking ID TBA928948109000
says tried to deliver but couldn't Funny I was hom all day
You are now connected to Nikhil from Amazon.com
Nikhil: Hello, my name is Nikhil. I'm here to help you today.
Me: They did not try to deliver I don't care what they say, was home all day
Nikhil: Oh! I’m sorry to hear that you haven’t received your order yet.
Me: If they try tomorrow just leave it by the garage door. I know I live in the country but they did not come
Nikhil: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Helpline Support from Amazon.com
Helpline Support: Hello, Please give me a moment to review the previous
Me: Looong moment
Helpline Support: Apologize. You have a complaint about the carrier Amazon Logistics ?
Me: Did you read the chat????
Helpline Support from Amazon.com has left the conversation.
This is not what I call customer service.
Bob
This was a GARBAGE PIECE OF EQUIPMENT. The watch appeared to have a nice look, sturdy, viable, But the piece of shit was not able to change languages, and when I called for tech support, they informed me that I would have to send the watch back and they would send a replacement. Well, they did! The next day I received the watch and then the problem was the date and time could not be changed. Called customer support again, and they informed me that they had to customer support for the watch and I would have to return it. Which I did, both watches were returned on the following day 3/13/2019 (tracking nos. 1Z46FF499037607735 and 1Z46FF499038050899, respectively! the Evershop Smartwatch was/is a piece of shit and now AMAZON does not want to refund monies back to my gift card account. I am being told that the fulfillment department has to receive (physically) before my refund will get back to me. This process of which Amazon speak is not true, in the past, I have returned items and within 1 business day, my monies were returned to my account. Also, I am a prime member. While the CSR's I have spoken to repeatedly tell me that this is what the policy is, why in the past have I not EVER had to wait this long of a period time for a refund! I feel reprehension because AMAZON is continually telling me that this is the reason for my receiving my money back and today, I received an email from them telling me that my addresses are wrong/need updating and when I go into my account the correct address are in place. I used to like the security of AMAZON but like most monopoly's the little guy gets fucked over every time. To this TRILLION DOLLAR COMPANY, you can keep that $89.00 dollar purchase and stick up your FUCKING ASSES! I FIND THAT ELIZABETH WARREN - Presidential Candidate - IS CORRECT IN HER OPINION OF HOW AND WHY LARGE ENTITIES SUCH AS AMAZON SHOULD BE BROKEN UP! TOO MUCH POWER. Now, I wonder did they hit the mark of being the first trillion dollar company due to malpractice in salesmanship, rip off vendors or company's using Amazon to sell their wares. They use subpar representatives who do not know and/or can not truly understand the gravity of the English language and the customer has to deal with incompetence at every turn! I'll go back to brick and mortar until or unless this type of bullshit is fixed, and just in case this message is not clear, I AM EXTREMELY PISSED OFF about this situation! Longtime use to be..loyal customer!
I sent you the information you requested, for a product that broke, have not heard back from you. I work in retail and this is unacceptable. I don't understand why you are not contacting us my husband Dick Pedracine, we order a lot from you but this could change.
I called two women representatives. There was a problem with my order and I showed some frustration, both women gave attitude in return and showed no patience. Should not be working in customer service.
I have a complaint about Amazon Echo. I bought 2 echos. No problem for a month. The music stopped I called Amazon Echo and I was told there is an $83.00 fee to keep the music going. I was never told this. I was never told there is a 3 month trial for music.. I paid it but was furious. Then music stopped again. I was told that Prime Music trial was over. WHAT PRIME MUSIC TRIAL?? I was never told that either. Then I was told I can still get music wthout Prime and things went well and then a year later the music stopped again and was told Prime subscription ran out.. I never wanted Prime!! Now to get music I have to pay for it either by month or year. This is rediculous. The customer service rep I called. Jacob K.( would not give me last name or ext. or proof of the call. He said the company sent me emails re: costs.. reminders etc.. NEVER. He took down my information and was going to send me information on all the emails etc. they sent and calls I had with them in the past. I said.. Ok.. what is my email address. He said he could not tell me. I said give me 2 letters out of my email to prove your going to send me info.. He said he could not. I tried sending complaints to Amazon complaints on google and got back a message saying AMAZON disconnected the connection.. I tried Safari and also Chrome.. Same message.. What has Amazon done to us? My suggestion to everyone.. DO not buy Alexa and I hear they have been caught with spy wareing. now. Im fed up.
I get an e-mail from Amazon saying my payment was declined. I THOUGHT it auto paid on the 1st but never paid atttention. My debit card got comprimised 2 days ago. So i may have to wait up to 8 more business days for a new card.
Amazon can't accept cash or checking account direct information. Guy on phone told me to use a friends card. I'm not comfortable with that. That's shady. I have money.
Im cool without. I have premium spotify, hulu and netflix accounts. My fiance can swap over to barns and noble for her books and all of my companies I run can start using any other service than amazon aws.
Please don't think Its me being petty. The customer service rep made me feel like he was judging me, like I was broke and trying to scam him. When my card got comprimised luckily the crook only got $120. Chase is really good and even credited me, which was super nice. I feel bad because somebody in the end is paying that... I wasn't expecting that but getting $120 back that was stolen was nice. Anyways, i did what anyone would do in this situation, i drove to the bank, got $400 cash from the teller so I had money for groceries etc for the 10 buisness days id have to wait and whatnot.
MOST of my bills are auto paid on the 1st, except my personal host gator and Amazon prime. But just to be safe i called them and asked what i can do if there's a delay with the new card.
Every other place; storage, netflix, xbox live, host gator(go host gator, i owe them $550.49 due in 2 days and they are working with me!), etc are all good and whatnot. But Amazon wants to treat me like im trying to scam them for $15 lol!?!?
Just glad it happened to my personal account and not business account. Because a service interruption would be painful. But, from now on we will not ship anything using any Amazon cloud services.
I just received my order of poopuri and one of the bottles was opened and spilled out in the shipping bag. Can you please replace this item. Thank you
I set my account up a lot of screwing around to start with so I got pissed off an my mother ordered my product threw her account witch is prime member.long story short when I got my packedge it was folded up like it should not be... then I tried for 2flippin hours to email them like it says on the package it says no address found after spelling out an explaining in detail that they should not have bent the package the way they did because they wrecked it ..now I'm trying to get this taken care of but I can only get ahold of amazon to do something about it I waited long enough to get my package now I have no use for it do to weather change im pissed off not at amazon but the dumb a$$es at www.D2Moto.com have no common sense or there just that stupid when it comes to there products they sell an ship that must be why they use you guys to do there selling cause god knows they don't no how to shipping or advertise or even set up a email address to contact.. ok my mother amazon prime account name is Patrice Leroy her email address is tazironhead@gmail.com that's were the order was made from Im responding from this account.. so please let me4 no what we can do to resolve this thank you...……….Devin LeRoy
If this is someone's idea of a book rated as: used in very good condition.
They are sadly mistaken. The paperback book was, "The First Circle".
Please send me another book. I will be glad to return this one.
Thankyou.
I did not receive my merchandise. I just got an empty package. It was placed on march 7 2019. It was mini LED flashlight keychain. Order #111-7103335-1725817. Thank you, Albert
I happened to check my books on Amazon today. The one entitled "The 56 Signers of the Declaration of Independence" is shown at a price of
$58.22. Please check your records on this, as this price is exorbitant. Should be less than $20. Thanks, Jay Woodard
I requested cancellation of Amazon Prime montly charges back in January 2019. Amazon charged me again in February 2019. I sent another e-mail demanding Amazon cancel Amazon Prime, and the corporation sent me an e-mail stating this was done. Now, on March 11, 2019, Amazon chaged me again $13.90. The corporation owes me $41.70. This is some sort of fraud scheme Amazon is doing to keep deducting money from my checking account.
I will file a complaint with my Congressional Representative's (Marcy Kaptur) office providing the e-mails and the account deductions of this fraud hoping a full investigation will be conducted and the appropriate employees/mamangers are held accountable through termination of employment and refunding my money.
Your driver keeps destroying property and I and my neighborhood are tired of it
I would never order from amazon again. Every customer service rep I spoke to was very unprofessional regarding this order. I still have resolved my issue.
I ordered an item. The goods did not reach me and the order was canceled. That's why I'm not happy with Amazon.
Delivery options changed on 3/7/19 asked that all future deliveries be left in the door. Received notification and picture that item was delivered. My package was just left on the porch unsecured for anyone to just walk up and take. Very dissatisfied with amazon delivery people
BEHOLD, I COME AS A THEIF IN THE NIGHT. Sounds familiar? Yes, Revelation 16:15 of the Bible. Well folks, let's talk about Mead Johnson & Company, LLC: Evansville, IL 47721 that sells under the great umbrella of AMAZON. Let's not forget the CIVANT MELADERN 1.7 oz that's marked-up for $124.99 and CIVANT sells it directly for $49.99. AMAZON was informed about the outraged PRICE AND DONE JACK! Don't believe IT ABOUT THE PRICE? Go to the CIVANT website. By the way TV buyers be aware of your prices. I sent several third part sellers emails in references to the mark-up price. Um, not surprising after I discovered TV mark-up's for a $100.00 more that WALMART sells for a lesser price. These sellers are only focus on profit and anything outside of that is just a blueprint to rob your better under AMAZON UMBERILLA. Next click do your research think before you hit it. The trick is WALMART you pay cash up front where as AMAZON will bleed you with white-washed longer payments. You are only paying for conveniences. I placed an order to Mead Johnson and Company for baby formula to save $10.00. Folks did I make that $$$ million click of the mouse. They sent me four cans of formula that could compare to buying a ripe banana in the store. Just don't go out into the sun with it. You'll get better profit for your hard earned money by eating it in the store. Well folks, that's what good MEAD did for me. Baby formula that was almost to expire. I was getting the same formula at WALAMRT and KING SOOPERS (KROGER) that expire in January 2020 instead of next week. SO YOU SEE HOW OLD MEAD MAKES THEIR MONEY BY SENDING YOU A PRODUCT WITH LESS SHELVE LIFE. No worries AMAZON and LLC will protect them but who pays the hospital bill for a sick child?
I had to call customer service 4 times today. Customer service in India and the Philippines did not know the benefits for prime benefits.Supervisor Toni V. In the Philippines would not connect me to an USA tech. This is the third time when I have called and had problems with customer service overseas. I am an prime member and have an prime credit card. I am thinking of cancelling everything with amzon. I started shopping with your company in 2009 and have been a prime member from for couple of years and brought a lot from you.
Rita Gunning 570-654-8701
Placed an order with a guaranteed 2 day delivery. Should have arrived yesterday. Rec'd. notice of "sorry, there has been a delay". Email this morning stated package was delivered at 12:28 this morning and left in a secure place. No package was found. I began to see numerous other complaints w/exact information from my neighbors on our neighborhood online site. Each person rec'd an email stating their package had been left in a secure place sometime around midnight last night as well. One person who lives several blocks from me had a delivery time one minute from mine. That doesn't seem possible. Driver finally arrived this afternoon all our packages. Please check your drivers. This has happened several times in our neighborhood and this was the second time for me. It has been suggested that the driver may be marking them all delivered late at night when in reality none of them had been delivered. I used to be able to trust Amazon w/delivery times but after not receiving packages as promised twice now I am not sure I will continue to trust Amazon or continue to order? Please check your drivers
I ordered a box of of no sting barrier film and the money was taken out of my debit account on 3\219 . I have not gotten any email s or any thing from you. Nothing has been shipped of no conformation number or anything. I would like to receive the product I ordered or my money returned to my account.. This is your problem so you should correct it. Steven Laye
I am a frequent Amazon customer. Normally, there are no problems. However, there was a delivery problem with my most recent order. I called the Amazon Logistics number (I had received a call from this number the day before). I spoke with three representatives whose use of English was EXTREMELY poor. They could not properly understand my email address using normal phonetics. With all the money I spend with Amazon. I requested an American representative, which did not happen. Communicating with a customer properly is essential. If Amazon, the richest, most successful company in the world cannot hire people who speak proper American English, it should be banned from doing business in the US. Putting your call centers off shore is not only an insult to the country that has made you so successful, it is an insult to your customers.
If I could give no stars I would. I think it should be illegal for you to make me pay for something I already have included in my prime account just because I am travelling. I have been watching several shows included on my prime HBO account and now that I am in Paris, I can't watch them with out purchasing them. I turned all my location services off and still can't get the shows I already have included. this should be illegal. I will look into that and thank you.
In December I placed an order for 2 ratchet belt buckles 1 silver an 1 black just like it was shown on the amazon site. I received 2 black ones , so I returned them, explaining the reason. They were replaced by 2 black ones again. This time I returned them with an explanation and a note with the items that I want one silver and one black just like the picture shows. As of today I have not received a replacement nor a credit to my account.
#113-8385809-9267415
We ordered something from Amazon today it said it would be delivered March 6 now the ordered delivery is March 7 th what is this you lure people in by lower prices and fast delivery then do not deliver. This has happened before but I let it go not anymore ! Thank you
I have been a customer with Amazon for perhaps over 12 yrs. Initially I had an account but relocated to another country for a few years. Upon my return I joined my daughter on her Prime account. She was pregnant and made many purchases during her pregnancy. Due to several missed-up, I remove myself from her account and got a new Prime account. I used to pride the services provided.
To date, the expectation of Amazon's services is up in the air. for the past 7-10 days I've received conflicting information from Amazon staffs only regarding refunds causing more confusion than I cared to deal with. I had refunds of purchases set, cancelled, redone and undone.
I've also had 2 charges erroneously place on my credit card. I had to order 2 pairs of Dr. Martin shoes and now on the 3rd one simply to get the right size, as British sizes are larger than the US . I order a set of jewelry which are categorized as delivered in the Amazon's notes but was never received. All of this happening last week.
To top all this off, I ordered a pair of Creazrise Women's Round Toe-lace-up combat mid-calf boots order#111-9534098-2070637. Last night I realized I was being sent 2 pairs and not one- so I called but wasn't able to discuss my concern right away because a I was being haggled by a Representative to id myself, which I did repeatedly but she said that wasn't how my name appeared on the account. I thought I knew my own identify. Had to call back and got another Rep. This time she had me go into my account to id myself by specifically mentioning the fact that there's a "Hyphenation" between my median name and married name. It wasn't just enough to say my name is Re Richardson-Dwanyen. I was expected to use the actual word "hyphen" that separated the two names. First I couldn't see what she was getting at. I repeated my name than asked what was different from what I'd said previously. In my explanation I said my name is the same...Re Richardson with a hyphen then Dwanyen...it was at this time she said that's it! I asked the word "hyphen", then she said yes. Oh, let me mention that for my peace of mind, I edited my name and just kept it as Re Dwanyen
I was arate. Which married women when providing her name says for example "my name is Re Richardson hyphen Dwanyen? This is the rule she says. We finally got to the extra boots being sent me. He explanation was that it was in my cart and got checked out erroneously.
I am aware that I have very little value in the eyes of Amazon...I do not have millions but I value myself and will not compromise my sanity just to remain a customer. I have a few packages to return and pending refunds. After that, I'll be closing my account.
P.O. # 104 866 0263 376 586 2---Lifeline Nutrients SELLER IS SELLING TOXIC PRODUCTS, HAVE TRIED GOING THROUGH REGULAR CHANNELS WITH POOR RESULTS,HAVE TALKED TO MOST OF OUTSOURCED PHONE OPERATORS ,IF YOU CAN'T HELP ME WITH THIS PROBLEM I DON'T WHERE TO TURN ,THE TOXIC PRODUCT WAS SUPPOSE TO BE FOOD GRADE BUT IT WAS NOT. I WOULD LET THE MATTER GO BUT FOR THE COST OF THIS PRODUCT WAS $69.50 FOR ONE POUND (SUCRALOS) I GUESS I COULD CONTACT THE FDA ,PLEASE GET BACK TO ME LLOYD AGUILAR PHONE 412.694.4844
I just got off the phone with Amazon after a two hour telephone call, which should have been resolved in two minutes. I contacted via chat regarding a gift card I sent my niece. I made the mistake and stated that immediately, I sent to the wrong address, I just wanted to know if it had been cashed. The rep confirmed it had but stated "no worries, we will replace for free with expedited shipping. All I need to do is go into my account & update the correct address, which I did. I then got another rep, with no explanation as to why, and he asked my visa number, last four & expiration, along with the address again and asked my phone number. Stated I needed to speak with customer service. I then got on the phone with them, and they asked the same questions again, account number, address, and let me know that the card was cashed. I stated I already knew that and was awaiting confirmation that the new one was going to be mailed. They then stated that it was cashed and they could not send a new one. I explained I had the chat conversation in front of me with rep name and what it stated. I then was put on hold again, and then asked if I had things I sent get lost before? Again on hold, came back again, and needed to submit a form to claim, she will send it out. I was not happy to say the least and said I needed to speak to someone else, again on hold, now another rep, same questions again, explained again, back on hold, can send me out the form, I stated I was not getting off the phone until I was honored with what I had in writing in front of me, a new card mailed out. Again on hold, now for an additional 20 minutes, and a manager on the phone. He was going to resolve by issuing refund to my card and then could I send a new card. He explained rep was incorrect, I said not my problem, your problem, you honor what you stated to a customer, and it is in writing. I have worked customer service for many years, a manager, and never did I treat a customer this way. I am a prime member and check the records, I order weekly, what a way to treat a customer! Your customer service lacks in so many different ways that I cannot even list them all. I just wanted to let you know that I did not appreciate being treated this way, and it took two hours to get what was promised me in the first few minutes of chat.
Please improve your customer service or I will no longer be a customer. You need to spend more time on getting customer service reps trained in a way that they know how to treat their customers with the respect that they deserve. .
LET THIS SERVE AS NOTICE to stop using AMAZON website. See below
I was unable to login to my account to return my shipping to standard delivery. It charges $32 delivery. Also way too much trouble logging on to your sight. Since my choice of password is not acceptable, please note I will no longer be using Amazon
Way too much trouble. I hope you solve your login issues, I for one,no longer deal with it.
It used to be seamless to use. I'm sure I'm not a large account, so my loss wont be felt.
My hope that it may lead to solutions to keep your customers. With so many choices,I encourage you to act quickly
Sent from my Sprint Samsung Galaxy S9+.
-------- Original message --------
From: order-update@amazon.com
Date: 3/4/19 10:01 AM (GMT-08:00)
To: Steve Hart <Steve@3LPARTNERS.NET>
Subject: Successful update of your Amazon.com order of "1/4" Split Wire Loom Tubing..."
Your Orders | Your Account | Amazon.com
Order Update
Order #114-6563368-5443467
Hello steve hart,
You've successfully updated the shipping speed for your order! We’ll send a confirmation when your item ships. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.com.
Your updated shipping speed is:
Two-Day Shipping
Your order will be sent to:
steve hart
3001 HARBOR VIEW DR
CORONA DEL MAR, CA 92625-1514
United States
Order Details
Order #114-6563368-5443467
Placed on Monday, March 4, 2019
Delivery Estimate: Thursday, March 7, 2019
1/4" Split Wire Loom Tubing - Color: Black - 100 Feet
Sold by Electriduct Inc
Condition: New $23.00
Item Subtotal: $23.00
Shipping & Handling: $32.00
Total Before Tax: $55.00
Order Total: $55.00
If you need further assistance with your order, please visit Help & Customer Service.
We hope to see you again soon!
Amazon.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Around Christmas I got an email from Amazon saying they had intercepted fraudulent purchases on my account. They claimed they had cancelled the orders and reversed the charges. But the next month I got a bill from my Chase (Amazon) card bill with those fraudulent purchases on it. I notified Chase that the charges were fraudulent, as attested to my Amazon, and they took the charges of my bill. But now Today, March 3rd, I get an Email from Amazon saying that 1) Chase has asked for money back from Amazon, and 2) Amazon has LOCKED my Account until I send them the money. I can now not get into my account even to contact them, or to remove my credit card information, or to cancel my membership, because they have themselves (Amazon Company) has hijacked my account over their own fraud mess and Locked my Account with sensitive information attached to it.
Do NOT TRUST AMAZON!!!!!
Amazon Prime Truck Delivered my order to the wrong address. Even the photo has the wrong house number but I have been on hold for 30 minutes trying to get a refund. I am done with amazon
I joined Amazon Prime in February 2018. I logged on today to see when my subscription was up and found that if I have an EBT card or medicaid card it would only cost me $5.99. REALLY!!! I'm married, we both work full-time jobs, have two children, and budget my money to find out that Amazon is offering a cheaper service to individuals on EBT. I am not against help for individuals who need it, but it's concerning that Amazon feels because I work full-time and budget my money that they can get the $119 a year from me, which is probably making up for the $72 they are getting from people with assistance. How is Amazon Prime helping people with assistance?? I am spreading word about this to EVERYONE because this is absolutely ridiculous. I canceled my Prime and will be shredding my Amazon credit card as soon as it is paid off, with the money from my job. No I don't want you to offer me "free" PRIME, Amazon can pay my Amazon card balance off then I won't spread this ridiculous news around. It's great to see peoples faces when they are told this because they are NOT aware of this amazing service AMAZON is offering to medicaid and ebt cardholders!!
I noticed in my bank statement that on 11th January 2019 a deduction of £7.99p was recorded against your name with the term 'Prime' and some
figures. I e mailed you that I am not a member of Prime, but I got no reply. Today whilst reviewing my bank statement, again £7.99 was deducted
on 11th February against your name. I wish this to stop, I have never contracted or authorised any such deductions. please explain what this is
all about.
I ordered Tommy Robinson and Peter McLoughlin's book Muhammad's Koran: Why Muslims Kill for Islam twice, the first time on August 24, 2017 and the second time on May 26, 2018. It is an excellent book and one which everyone should read. McLoughlin has done extensive research to present the entire Koran in reverse chronological order because the verses revealed later abrogate, or replace, the more peaceful Meccan verses revealed earlier. In this version, the abrogated verses are legible but have a line drawn through them to make their abrogated status clear. The number of the ayat (verse) and surat (chapters) are given for easy reference to the relevant texts, all found in this book, which includes the entire text of the Koran, from a classic translation into English by a Muslim convert many decades ago. Since the fundamental distinction in Islam is between believers and unbelievers, every phrase expressing this distinction is highlighted.
In addition, there are about a hundred pages on Islam which are one of the best introductions to Islam I have ever read. There are thousands of footnotes with additional interesting and valuable information at the back of the book. Last year I couldn't find my first copy, and I wanted to read it again so much that I ordered a second copy. This is the most important issue of our time. Islam by its nature is a religion of war, not of peace, and it demands that every land in the world be submitted to Islamic law either by peaceful persuasion (da' wa) or by violent jihad. There are thousands of verses in the Qur' an and in the hadith (holy examples from Muhammad's life) which explicitly demand war, killing with the sword, beheading, throwing gays off of buildings, stoning accused adulterers, marrying nine-year old girls, killing all Jews, killing apostates who don't want to be Muslim anymore, killing those who criticize Islam. The problem is in Islam, not in the books which responsibly investigate the issue and give so much supporting documentation for every point made.
And I saw last night that Amazon had banned the sale of the book on its site. Why would you do this? I don't have the answer as to what could or should be done to protect Western civilization and the human rights of every person in the world, but this book is fundamental in learning about the threat. Preventing people from reading soberly-presented texts like this only enables the violence and the threat to our citizens and civilization.
Could you please look at the book? If you do, you will see that it is a serious, well-presented book, and it is important for preserving Western values. Please reinstate this book at your website. Otherwise you are contributing to the ignorance of people on a topic vital to our lives, and your action has already been compared to the Nazi book-burning in the '30s, and rightly so.
Sincerely,
Cynthia Parker, J.D., Ph.D.
ciaparker2@gmail.com
I ordered a commercial water heater on the 16 of this month (February ). I received the order on the 22nd. I was very pleased with the speedy delivery because the tank was for a restaurant and very time sensitive. The big disappointment came when I transported the 500lb. package to the restaurant for installation and found that it was totally contrary and inferior to the one that was advertised on your site; the one that I ordered. I had no choice, based upon the time-sensitive situation, but do the installation.
As you can see, I have been a steady Amazon customer for quite a while. Words cannot express the distrust and the deception that I feel. My customer knows that the heater was installed but he is not aware, at this time, that it's is not the one we looked at.
I ordered a commercial water heater on the 16 of this month (February ). I received the order on the 22nd. I was very pleased with the speedy delivery because the tank was for a restaurant and very time sensitive. The big disappointment came when I transported the 500lb. package to the restaurant for installation and found that it was totally contrary and inferior to the one that was advertised on your site; the one that I ordered. I had no choice, based upon the time-sensitive situation, but do the installation.
As you can see, I have been a steady Amazon customer for quite a while. Words cannot express the distrust and the deception that I feel. My customer knows that the heater was installed but he is not aware, at this time, that it's is not the one we looked at.
You charged my credit card $119 on 1/26/19 now I unable to sign onto Amazon Prime without too much effort to re register. No problem last night. Please fix the problem, go fuck yourself or I will file a complaint with the FCC. My phone number is 775-848-3239. I personally hope Bezo's wife takes him for $70 billion.
My name is Steve Loye and I approve this message.,
Your Amazon driver was incredibly rude. Plate 1ADD65 was delivering to 405 S. 8th Street about 130pm on 2/25/19. He parked in the middle of the road, blocking traffic. When a Fedex driver pointed this out to him, the Amazon driver began cursing loudly. Words like “motherfucker, douchebag and asshole” were audible to anyone within 200 feet, including a mother with two young children. He driver was a large gentleman with red hair
I ordered a kindle book paid full price of $12.99 but only got the sample but was charged for full book. I would like to receive the whole book if I could. The order number is Order #D01-1850330-8374651
Can you help me with this. I didn't know where else to go to.
In Nov 2018 I bought thru Amazon a GoKiddo T5 3 wheeled scooter type wheeled vehicle for a Christmas present for my husband. It came from the company; Go-Kiddo Riding toys, Bueliton, CA 83477. I gave it to him at Christmas but he did not open it until February 2019 so that our grand kids and he could ride it. [you wiggle your butt side to side to propel it forward; a fun & great exercise vehicle]
Well it's useless. No matter how much you wiggle your butt, nor how much effort you expend, it does not go forward. The rear wheels of the 3 wheel toy are stationary and the effort gained by the back and forth skiing type motion DOES NOT propel it.
So I sent away, thru Amazon for another thru another company. The new product works PERFECT; even though intended for an adult, and since the rear wheel articulate side to side with you motion, even our 6 year old can propel it and they all love it; my husband loves it too.
So last week I sent an email to Go-Kiddo asking if I can order, adult size, where the rear wheels articulate side to side in an adult version and they ignored me. The owner's manual says the answer complaints within 72 hours; nope - they do not. Can you help us receive a replacement product from the company & credit for this one? Darla
See the below chats below (or the transcript you sent me by e-mail and help me.
at
Sound
Me:
what line (on the drop down menue)do I choose to contact someone about this order STEM Club Toy Subscription: 5-7 year olds
Order #
D01-9781675-7590600 The recipient has not received anything yet
You are now connected to TEKULA from Amazon.com
TEKULA:
Hello, my name is Sowmya. I'm here to help you today.
How are you doing?
I'm sorry to hear about that. Do not worry, I will help you with it.
As I check here, I see that the STEM Club Toy Subscription: 5-7 year olds for free.
It is a subscription that has been started on Dec 3, 2019 on your account.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Me:
When will the recipient receive it? what did I pay
TEKULA:
As I check here, I see that it is for free.
Me:
When will the recipient receive it? The web site says it's $19.99 and is shipped every 3 month
TEKULA:
Okay. Can you please allow me a moment while I check with this.
Me:
yes
Was a shipment to be made in Dec and then again in March
TEKULA:
Yes, Gary. It is a digital order.
It is subscription channel on your account that has been subscribed through amazon for free.
It will expire on March 3, 2019.
Me:
Was a shipment to be made in Dec and then again in March and why did I pay $19.99
TEKULA:
I'm checking with the charge of $19.99. Please be online for 2 minutes.
Sorry for the delay, Gary. I'm still checking with my leadership team. Please be online.
Me:
ok
TEKULA:
Thank you.
You are now reconnected with a new agent Summaiya.
Summaiya:
Hello, my name is Summaiya. I'm sorry your previous chat disconnected. I will try and pick up where you left off.
Me:
ok
Summaiya:
I understand that you are concerned about the order. Let me check the details and see what best I can do for you.
Me:
ok
Summaiya:
Could you please confirm your billing address?
Me:
7605 woodview #4 Westland Mi
Summaiya:
Could you please help me with the postal code?
Me:
48185
Summaiya:
Thank you, please give me a moment while I look into this.
Me:
I logged into my account why are you now asking for info on my account
Summaiya:
It is for security purpose.
Me:
I need security to ask a question???
Summaiya:
Just to confirm, you have not received,
STEM Club Toy Subscription: 5-7 year olds right?
We need to ask the billing address just to confirm that we are dealing with the correct account.
Me:
Yes the recepenant has not received anything thing yet
Summaiya:
I'm sorry for the trouble,
Please stay connected for 2 minutes, while I look into this.
Me:
ok
Summaiya:
Thank you for your patience.
I have checked the details and right away I'm transferring you to the specialist team, as they are in the best position to help you. Please stay connected for a moment.
Me:
ok
A Customer Service Associate will be with you in a moment.
You are now connected to Atheka from Amazon.com
Atheka:
Hello, my name is Atheka. Please give me a moment to review the previous correspondence.
Me:
ok
Atheka:
Gary,just to confirm are you referring to this order number#D01-9781675-7590600?
Me:
I think so
Atheka:
Item name is "STEM Club Toy Subscription: 5-7 year olds"?
Me:
yes
Atheka:
A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Nikhil Reddy from Amazon.com
Nikhil Reddy:
Hello, my name is Nikhil Reddy. Please give me a moment to review the previous correspondence.
Me:
you are the 4th person I have chatted with, what is the problem
Nikhil Reddy:
I am really sorry for that.
Are you referring to subscribe and save?
Me:
Forget it. I have logged into my account, given you addition info and none of you have answered any of my question
I give up,
Nikhil Reddy:
Let me refer you to the retail team.
A Customer Service Associate will be with you in a moment.
You are now connected to Alagu from Amazon.com
Alagu:
Hello, my name is Alagu. Please give me a moment to review the previous correspondence.
Me:
no I am not waiting to talk to a 5th person
Alagu:
Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Mohammed from Amazon.com
Mohammed:
Hello, my name is Mohammed. Please give me a moment to review the previous correspondence.
Thank you for staying connected.
I'm sorry for the multiple transfers, I'll take over the chat from here and try my best to fix it without any more further transfers.
Me:
your number six
Mohammed:
Gary, May I know on which device is the subscription activated?
Me:
I give up! I give you all the info I can and all you want is more info and to not answer my question
dear sir we are order in amazone but not received our order and not received against his refund money so please refound our money
I bought a bluetooth headset a few months ago (Order ID 113-6839178-9920246:
1 of Bluetooth Headphones,Wireless Earbuds Rosaxton UL-12 Lightweight & Fast Pairing IPX6 Sport Sweatproof In-Ear Earphones with Mic Heavy Bass Noise Cance [Wireless Phone Accessory] [ASIN: B07C6W9L4R]
It fell apart during the 1-yr warranty period. Amazon says contact the seller (not their problem) - the seller is unresponsive and the product itself is no longer available on Amazon.
What good is a 1-yr warranty if Amazon does not stand behind fly-by-night sellers? Very disappointed in Amazon. I won't be shopping here again.
Amazon Driver Screeching tires and driving erratic through apartment complex. Around 1:00pm Central time - Location 11580 Perkins Road Baton Rouge LA 70810. Whoever this driver may be is putting lives at risk.
I ordered Mahindra tuv 300 body cover and paid amount Rs. 899/- through debit card .. expected to reach me on 18th February .. but not yet received.. I got message that the material is rejected by me and sent back.. nobody has contacted me in this regard and how can I refuse.. so please resend the material immediately or refund my amount
How can I give you a 1/2 stars or no stars? :(
I'm NOT a happy customer.
Order # 113-5084586-7497030 (Driver leaves package at back gate instead of front door, comes back and throws it over the wall. 2/17/2019
Please click on the link below to see they driver doing 4 things incorrectly, 1. leaving a package at my back gate 2. tossing it over a wall. 3. Not leaving at the front door/entrance 4. leaving it on the ground and walking away to delivery other people's packages, and later tosses it over the wall.
Watch the video of the driver >>>> https://drive.google.com
Order # 113-3856913-4779413 (Driver intentionally leaves pack at back gate, over and over, instead of going to the front door)
I am not going to go through all my order but there have been SO MANY orders that have been left where people walk by and cars drive by only a few inches from the road.
HELP THIS IS ML BACK GATE NOT MY FRONT DOOR AND IT VERY OBVIOUS YOU ARE IN A BACK ALLEY NOT AT A FRONT DOOR. (picture is my back alley and wrong door!)
Please go through all my orders and you'll see this happens over and over.
image.png
I can be reached at 480-694-8769
Troy Julius
petbot carpet shampooer that was supposed to be delivered on the 17 of Feb. , I ordered two desk tables that were suppose to be delivered on the 18 Feb. I had these deliveries plan that I would be home on my days off, to use the shampooer and to construct the tables. Had I known that there was a delivery problem with Amazon, I would have gone to Walmart and picked the items up there. obviously I need to rethink my ordering from Amazon, as this is not the first problem I have had with them. They have misdelivered my dog food to the neighbors next door.
This is twice now. We have a credit card used only for Amazon. We only keep about $100.00 in this account and is used ONLY for Amazon purchases. Twice now our card has been stolen and used for fraudulent purposes. Our bank always catches the fraudulent activity and freezes the card. Great bank. An Amazon employee has undoubtedly been stealing credit card info. Amazon could care less as they have not responded. Keep an eye on your account as uor card was trying to be used in states thousands of moles east of us, so they are selling the card info. Great job Amazon.
I ordered a RCA to HDMI converter through Amazon. Never received and order number for some reason. I received a shipment from your vendor, Epst 172 Trade Street, Lexington KY 40511. I actually received a HDMI to RCA converter from these people. I contacted them for replacement to the be the correct item. A person, Anna, has been in contact with me demanding an order number and other information that I was never provided. I firmly believe this is an initative for force me to keep the item I do not need. I am at the point of stopping payment for the item as I paid via credit card. I have had 4 interactions with this person, above, and feel I am making no headway. I can buy the item locally at a higher cost, but first would like to get this resolved properly.
There was a package delivery from Amazon today at 12:40pm to 49 S Baldwin Ave, Sierra Madre, CA 91024. He slammed three gates on the way to the apartment and then proceeded to slam all three gates again as he left as hard as he could. I asked him a couple of weeks ago not to slam the gates but he did it again. He was driving a white high ceiling van. He was stocky with a yellow vest and a beard and glasses. Please tell him not to do that again.
I ORDERED THE MOVIE "UNBROKEN" IN EARLY JAN 2019, I HAVE NEVER RECEIVED MENTIONED MOVIE WHICH COST ME 27.00 . UPS (WHY UPS WHEN USPS IS SO MUCH MORE RELIABLE)---UPS TRACKING ID IS ---IZ30Y8260360257028-- WAS INFORMED A WEEK LATER VIA E-MAIL THAT SAID MOVIE WAS DELIVERED TO MY FRONT DOOR (WHICH HAS A BIG SIGN IN SAID DOOR TO DELIVER ANY AND ALL ITEMS TO THE BACK DOOR) DELIVERED 1:49 PM MONDAY JAN 28 2019---IT MIGHT HAVE BEEN DELIVERED BUT NOT TO ME!----ORDER NUMBER FOR AMAZON IS 112-4824290-5106650---UPS SAID IT WAS DELIVERED AND SIGNED BY THE DRIVER?----THE DRIVER NEVER ORDERED THE MOVIE I DID AND IF ANYONE SHOULD HAVE SIGNED FOR IT COMMON SENSE KNOWS IT SHOULD HAVE BEEN THE PERSON ORDERING AND PAYING FOR IT---AND PRAY TELL WHY DID YOU SEND IT BY UPS WHEN MY CREDIT CARD ORDER SAID BOX 537 (BILLING & SHIPPING) I HAVE NO USE FOR UPS EVER SINCE THEY RAN OVER MY PUPPY YEARS AGO ON PURPOSE AND THEY DELIVER IN SHOULD A HAP HAZARD MANNER WITH BOXES CRUSHED PARTS ORDERED BROKEN AND ON AND ON----- PLEASE INFORM ME IF I WILL RECEIVE SAID MOVIE VIA E-MAIL AS I HAVE BEEN A RELIABLE CUSTOMER--THANKING YOU-- I REMAIN CHARLES R GUIDOTTI---
I ordered a tv 6 days ago & I called there piss poor customer service & they said my tv hasn't even been shipped yet! I told the customer no service lady to cancel my order & after putting me on hold for 15 minutes she told she couldn't cancel my order lol!!!! so I just went to amazon & canceled my order there. I'll be spreading the word. FUCK YOU! AMAZON =]
I purchased through Amazon a O-Cedar floor Steamer on January 25, 2019. Upon delivery and attempting to use it the unit failed to produce steam. I called the company at 1-800-543-8105 on January 28, 1019. I was asked to take a photograph of the unit and send back. Upon calling again after not receiving a replacement steamer and was informed that a James in the company said that one would be sent. Up to February 15th, 2019 I have not received a new steamer. In a call February 4th or 5th I was told by James from the company that the new unit would be shipped the following week. This is bad because it should have been shipped that week for at lease customer service. I have paid for the unit and have not received a new one and now I get an answering machine of which no one has called me back after two calls to the answering machine. I was given a ticket number # 12925 from the company for follow up.
My Amazon purchase number is #111-1820244-9941826.
I hope you can help, I have been an Amazon customer for a long with my wife.
Received my bill today. There are two purchases that I never made plus one is for Amazon Pride and I am not a member. Please look into this and get back to me. I am hoping someone has my information. If you choose to call this is my telephone number- 440-606-5040. Please handle this complaint as soon as possible because I have no intention of paying this bill till I am satisfied.
Amazon means West of money.... Amazon Sab bekar products deta h.. Mene jitne bhi products liye h Sab bekar mile h... Adidas ka shoes lia tha vo bhi 1st copy dia... 1month bhi nhi Chala.... Recently headset lia vo bhi bekar... Koi h amazon me Jo customer Ke satisfaction Ke lie Sochta h Ki amazon Ki Tarah Sab froid h....
Have been a customer since 2006 but Amazon is "not taking care of business" lately. Maybe they are into too many other things and ignore their core business.
My last THREE orders had to be CANCELLED, CREDIT ISSUED, RE-ORDERED because who ever they hired to deliver my package could not FIND, KNOW WHERE, HOW TO, deliver a package to WHOLE FOODS LOCKERS.
Whole Foods is open 24/7, the first two orders were LOST and never delivered because "the door was locked and we did not have the code to the door." I had to reorder, ship to my house. Second, same thing, SAME EXCUSE.
Third, we decided to try one more time to get it to a LOCKER at Whole Foods.
Today, the web site said, "delivered Feb 4, hand delivered to the RECEPTIONIST...". I shop at Whole Foods often and NEVER SAW A RECEPTIONIST AT WHOLE FOODS, HAD TO CANCEL, GET CREDIT, RE-ORDER, SHIP TO MY HOME. The REASON WHY I thought Whole Food lockers were a good idea is I shop there all the time. NEVER AGAIN. IF I HAVE TO PAY FOR SHIPPING? IT IS GOING TO BE ORDERED WITH EBAY....Screw Amazon's lockers system.
I have paid amount for Oswal CBSE 9th STD sample questions kindle edition.But not able view the sample questions in the library.
“We paid $2,850 to install a group of 8 locked mailboxes with 4 large parcel boxes. Two times in the last three days I've received notices from Amazon the first "USPS wasn't able to enter your building to deliver your package." and the second "Sorry we missed you. USPS tried to deliver your package today but didn't want to leave it unattended."
These excuses are not only invalid, they are lies, plain and simple. Snow is not an excuse as our street is plowed and our drive shoveled. What happened too neither rain nor sleet, nor snow, nor...?”
I want to know why I pay for two day shipping but yet I can't get two day shipping. I'm trying to order something today (Wednesday) it is prime and says in stock but yet I won't get it until Monday. I just added 4 different things into my account all of them were prime and none of them would be here before Monday the 18. I pay for two day shipping not 5 day shipping. I called customer service and they can't seem to give me an answer. They said it is because of my address. Well I've had this same address for 16 years and I've been a prime member at least 5 years and have not had this problem before this year. This is not an one time problem it is an on going thing and I just don't understand how you can keep charging me for prime when you don't deliver over half of the time.
For the past ten days I have been unable to download books using the kindle app on my android. When I press the button, it says processing but immediately shuts down. I have already chatted with 2 of your reps and sent 3 emails re this situation and have yet to receive an answer.
I need a solution.
I had about 8000 songs on a 128gb USB storage I bought. It worked on the computer but not in the car. I contacted Amazon and the customer service person said “that’s easy, ill walk you through it” Following his instructions to a t, every song was erased and gone forever. I was going to transfer from one HD to another but the new hadn’t arrived yet. Wiped that old one and sold it. Talked it’s an Amazon supervisor who basically said Oh, Well. He refused to give me his last name, the name of his boss or the corporate office number. I asked again for the info I requested and he disconnected our conversation. I am out thousands because I listened to their customer service dept.
Bad as fuck. I called to cancel the order two times because it going to a wrong address and the service promised I’m getting the refund and the item won’t be shipped for sure. And it’s telling me it’s delivered now and it hasn’t be canceled. Totally wastes time
The people that are delivering my packages aren't coming to the door knocking or ringing the door bell. They are just throwing the packages on the ground in front of the door or in the dirt in front of the door to be stolen by package thieves. Please correct this problem. Thank you.
Today at about 2:30 pm eastern time I went to purchase one hOmeLabs Beverage Refrigerator and Cooler - 120 Can Mini Fridge.
It had a four-year warranty offer which I declined. I purchase this product using my Amazon Prime store card. I left the internet page went back to shopping, I review my order and noticed a three-year plan for just under $60.00. so I clicked on it and an email came up though everything was good. Then an email came up saying the Amazon Prime card was declined, so they used a Debit card which was on file as an alternate means of payment. Then another email came up saying I purchased two Mini Fridges and one three year warranty WOW!
So five calls to the services department left me with one question, who authorized someone to pick another credit card from my account without notifying me on their decision? Your service department told me it will be 7 to 10 business days before that money was back in my account.
The original Amazon Prime card had a six-month payment option which I took. So tell a little bit about how you are investing my $620.00 for the next 10 days, while that money is now blocked from my use. I must go home now and tell my wife our Debit account is basically frozen for the rest of the month.
Maybe I could get a "Go Fund me page" going while Mr. Bezos invests my money.
Thanks, Jeff
Dennis
What the heck happened to your delivery practices. Found my shipment 1/8th mile from my house in a hay field. Received e-mail stating my delivery was delivered in a secure location, and thank goodness with a poor picture. In the dark the hunt begin, finally after an hour package was found in a hay field beside a corner fence post. What the heck Amazon, straighten up or business will collapse.
So when I ordered my headphones and received them, there was a piece of paper that stated that this product had a one year warranty. My headphones completely quit working within 3 months and weren't subjected to abuse or water damage so I tried to contact betron to complete this warranty. Betron sent me to their support which is on Amazon and I have yet to hear back so I made a call. The person on the phone was very rude and said that I wouldn't be able to use the warranty because Amazon didnt offer it and that I needed to go through the manufacturer. I just want my product replaced.
Couldn't get a answer regarding my package not being delivered. I had rude supervisors and customer service representatives.
Yeah thanks for canceling my assembly chair serves now I’m still with god damn old desk because of you fucking people and for billionaire Company you sure have shitty service
Customer service has gone to crap. I've been a Prime Member for over 6 years and I recently have had some major problems with customer service. I spoke to a supervisor in regards to defective tires that I purchased and was told that I would receive a full refund after they received the defective tire back. When I hadn't received the refund I called to ask what was going on and was told that the refund would not be what I was told by the original supervisor, and that it will be processed after they get the tire from ups. I explained that it's never been like this before. That usually I get notified within a few hours after I drop it off that my refund is being processed. Then was told that I would not receive the amount I was told and that he was sorry I was given the wrong information. So I was screwed out of 20 coming to my bank card and the 20 $ credit that I applied towards the purchase. He told me that they do not refund credits. Now today I called to do an exchange on an item and was told I need to send the item back and wait for a round to my bank, 3 to 5 days and repurchase the item. The original girl said she could get a advanced refund to my account so I can purchase the right size. She put me on hold and 15 minutes later was.told she can't do it. That this item isn't eligible for that??
It's stoped and sold by Amazon??? When I asked foe a supervisor I was put on hold for 20 minutes and got hung up on. I called back and told the rep what happend and she said she can't do it either, I asked for a supervisor and was told, they can't do anything either. I said are u denying me your supervisor, she said I am a supervisor. I said that's not what u said when I first asked. I want to speak to your supervisor and she denied me her supervisor. I wasn't getting anywhere so I hung up after telling her Amazon is going to lose a Valuable Customer. Not only a prime member but music unlimited as well. I've NEVER had Amazon Customer Service like this. They have ALWAYS gone above and beyond these past years. And these last few months have been a nightmare.
You don't tell a customer, sorry u were given the wrong info by one of our Supervisors, u honor what they told the customer originally. I am SERIOUSLY going to start looking into other providers and looking at other options. The amount of money I spend on Amazon and this is how I'm treated?? Screw that crap. My money will be going to a company who appreciates me and my money.
address-verification.....
Just send a fax, ha
10 day's of sending faxes and no response,my account is still locked.
And the card they locked the account to verify is still being billed for my Prime subscription!
The online customer chat help is complete garbage. I'm currently still on there while typing this waiting for my problem to be resolved and it's been 2 hours now. I"ve been transferred so many times, that I got transferred to the same person twice. Extremely incompetent.
On or around June 28 2019 I called customer service because I received an email stating I requested a password change. I called customer service and they assured me my account and information was safe. Than on July 10 2019 my bank statement had a $25 charge from amazon on it. When I called customer service they said I had purchased a $25 google play card and it was emailed to me. I didn’t not make this purchase. Customer service refused to issue me a refund and I had to dispute the charge with my bank. Now my bank account is frozen and I’m without a debit card for 5-7 business days. This experience has been awful. It’s not even about the money. It’s about the unwillingness to help and the inconvenience of having my bank account frozen. I was a loyal customer who never had any problems with your customer service.
I ordered a xbocat dvd player on 4/19 but it's missing a part that covers the working parts of the player, so I haven't been able to use it. I tried emailing the xbocat company per instructions that came with it on 6/14/19 but have not received a reply. I've attached a photo.
Are you able to contact the company or replace this item so I can use it?
I'm a loyal Amazon fan. Thanks so much for your help!
I started using the computer this morning to find out more info about amazon since I thought I'd sign up for the prime time on my new smart TV. It then took me nearly 3 hours to get that done. I spoke to 4 chat persons who couldn't figure out what was wrong insofar as me signing up for the 30 free trial. They were all unable to help me so kept transferring me to another person because they could not understand what I needed & had to keep rereading the chat screen to figure the deal out. That process was miserable. The 1st person I called on my landline phone was also not a good English speaking rep. He told me to get on the computer and fill out my app. I did that & set up my password. Then I to tried watching a movie. That wouldn't happen. It was strange the process didn't work so I realized I'd try chatting with a rep to fix the situation. The last rep I had to finally call on the phone again also had to keep checking with the supervisor to answer my questions about the problem I was having in getting the show I wanted to see play on their site. I was mad it took so long to just watch a 47 minute TV show & I hated chatting with those who could not figure out this mess. I eventually quit chatting because that was far too time consuming. It was also ridiculous to keep explaining over and over that the show would not play. Finally I explained to the last rep I chatted with that this was a shizzy process & I was going to directly call Customer Service. I then did speak to a person in customer service. His English was also unusual. It was a situation where I had to keep spelling out my name because the background noise going on in his workspace was horrible. I could hardly hear him speak. I also had to repeat a lot of my words so that convo was also very time consuming. At the end of the convo I explained that I had spent almost 3 hours attempting to find out why the 30 day free trial situation was not working. I hated wasting all that time trying to get signed up for the 30 day free trial the company offered. The last rep finally told me I would have to give the company my credit card info before they would allow me to watch the free 30 day trial shows. It would have been a very less confusing process if that info was given up front so that customers don't have to spend the nearly 3 hours on the phone trying to figure out why the process was not working. Jeff Bezos should know this is going on since the current process is wasting time and effort by all those concerned in thinking it is a quick process to sign up to watch the 30 day free trial. Clarity is very much needed in advertising this info.
My account was hacked. I have tried 3 times to solve the issue but the people in charge of the case haven't contacted me. I have $$$ in books and movies that I can't access and no one is helping to resolve this issue.
A friend of mine was asked how Amazon vets there employees didn't think they hired women with 2 felony convictions only 3 years apart for DUI and was unemployed starts driving a new $70,000 new vehicle especially new hires In the last 2 months
Order ID: 114-4649986-9169013: the description is for flask and then add on adsl items. We added the knives and only received knives. We called and were told the flask isn't Included even though the pricing is clearly for both the flask and knife set together. They will not send us the flasks nor offer anything for their error.
Having problems with my Kindel Fire - could not find or reset my pass word. Call customer support and was dealing with a "tech" who was not in the United States - hard to understand and was very rude and treated me like a complete idiot. All I wanted was help with getting or resetting my password so I could connect with wi-fi. I could deal with his being rude, but when I told him to forget helping me and disconnect, he cussed me and said he would gladly disconnect and was going to block my Kindel. I would like someone who speaks English to call and help me with this problem. Very dissatisfied and possible former user of Kindel.
I received an email from Amazon that stated that I was receiving a refund on the following order:
Nature's Way Kelp; 600 mg Kelp...
Real Herbs Ginger Root Extract ...
Nutricology Super Artemisinin...
Boiron Calendula, 2.5 Ounce...
Ecological Formulas Monolaurin...
Refund total: $92.92*
I did not request a refund or do I desire a refund. The delivery address is the same as I have used in the past. I BELIEVE THE PROBLEM IS ON YOUR END. Please resend the order .
A. Randolph Keene, Jr.
The amazon help center and chat is worthless. I have not received to orders and have been told they have been delivered by my Alexa app. They have NOT been delivered. Also, the phone help is worthless as well.
I purchased rubber floor mats for my home gym from a third party via Amazon. The product I received was defective. The seller knew it was defective. Amazon flat out lied to me. In an email, I was told that they would reimburse me for the return shipping cost of the mats. They did not!
Product lost in shipping, not unavailable , you (Amazon ) know this , I payed for a product it's a week late and you do nothing . What kind of business knowingly sits by doing nothing . Get the product I ordered and payed for and Amazon advertised for sale to me . This is not my problem it yours . I don't won't a refund , the product is available and I ordered and payed for it get it here
I have made two orders for a bmw bicycle, one with the number #028-3411656-6417957 and the seller MGC Ltd, the other, first one with the number
#028-1006989-6891556 with the seller Barras de Cortina. Both times the sale was cancelled but the money charged is still sitting on my credit card without the sale going ahead. As I got the information from
Amazon to try again I now have two payments on my account even though I was informed that my card is not being charged. This pushed my credit card to the limit and I am asking amazon how this can happen with a registered seller. I am demanding that the contract is being kept.
Regards,
Susi
Very unreliable company, as a result every 3-4th order simply disappears, and to find it or have contact with this irrespective company, how I see it, there is no any chance. Productive contact with this company is cut by this company itself. I cancelled email notification, cancelled prime, cancelled everything possible with Amazon. But, this does not mean, that by the end of following months Amazon will not go in my bank for just my 12 or 14 dollars it wants. I sincerely and seriously do not recommend Amazon to make any contacts with, never.
complaing about mething i never arrive nor i do not sing anything is time for the return of my money.
The always short supply of your coke 12 oz bottles. Again for the millionth time it is marked not available on the regular coke bottle supply.
I want to file a complaint against some sellers selling books here on Amazon. They are asking 27.00 to ship one book out!!!
That should be investigated asap!. They advertise 3.99 for a book and then want $27.00 to ship it out to you.
I will not buy from any Amazon Seller taking advantage of people by charging a low price for their book and then making up for the low price by charging an outrages price for shipping.
Please look into this and mail me here on my amazon account. I can't get into the above email now.
I'm attaching some of the Sellers here...
Amazon refuses to supply information to AMEX about what I purchased, so I cannot check my AMEX statement for fraudulent purchases in my name. I order a lot of things, so if this isn't changed I'm going to challenge every single Amazon purchase listed on AMEX -- because I don't recognize a transaction record that only displays the amount. Currently searching for a public forum where I can encourage others to follow suit . . .
Packaging issue,
First of all I placed an order for a fish filter uv pump, when received it was shipped to me without a shipping box. The product was damaged so I sent it back and spoke on chat line and got passed around like a ping pong ball from customer service telling me they would get me to the correct department, After 20 minutes of this they told me they were sorry and they would ship me another one and it would be shipped the same way with no box, so I called and got a female who told me they would send this one in a box, upon receiving this the same thing damage no shipping box I sent it back again and went threw pretty much of the same thing pass me around on chat I called again and they said they would put it in a box I also called and they assured me they would ship it in a box. Upon receiving this it was not in a box so I refused it. I got back on chat and was told they would ship me know more and if I wanted another one I would have to reorder it again. CS was down right nasty telling me that since I refused the order that I would have to tell UPS that it had to be marked refused. I told them I am not calling UPS and telling them how to do there job, I now am waiting for a refund in which as of now I have not received it. I have been buying on AMAZON for 12 years and a prime member I am not a kid I am a senior citizen who just wanted the item shipped in responsible way. I also posted on the product page about this but AMAZON would not post it. I do not understand what is going on with AMAZON but would like all people to know that they are changing for the worse.
We are very good customers of Amazon ! We order something at least 5 days a week! We ordered a birthday gift for our son 10 days ago we just saw the item was “lost”!! VERY FRUSTRATING!!,
I bought a box of Atkins 2.12 oz Chocolate Peanut Butter Bars: 16 plus 2.
They arrived all smashed and the chocolate had melted.
I am very disappointed in this order.
Margaret Gilbert
An Amazon delivery van almost ran me off the road about ten minutes before this message. It was in elizabethtown ky.42701. On monica drive. Your driver is a jerk.
I placed an order on Wednesday June 26th, 2019 during the whole check out process in BOLD letters Amazon told me that if I ordered within a certain time frime i would get GUARANTEED delivery by Friday June 28th, 2019 8pm. On Friday June 26th at 3:15pm i got a text that my package had been delivered and was in or near my mailbox. I get home and no package is there. I proceed to go to the front office thinking my package may be there and it is not. I contact USPS and after holding for 32 minutes I am able to start an investigation intp where my package is. I then proceed to contact Amazon customer service through the chat commands and the automated system tells me my ESTIMATED time of delivery is by July 1st, 2019. After argueing with an automated reaponse I get a supposed live person who proceeds to tell me i must wait until July 1st because postal workers sometimes mark packages as delivered even though they have not been delivered. I ask him what he thinks the wors GUARANTEED means. He tells me that he understands my inconvenience but the ESTIMATED delivery time can be delayed due to carrier issues. I point out again that the order screen did not say ESTIMATED it said GUARANTEED and Amazon obviously needa to order themselves a dictionary with GUARANTEED DELIVERY in w
2 days and 5 days later when it actually arrives they can look up the word and maybe the jackasseas that thought it would be a good idea to BOLDY place those words on their page can GUARANTEE that i wil be canceling every service with Amazon since this is now the 2nd package that i have ordered where the word GUARANTEED doesn't mean shit to Amazon
Customer service is poor they rude and don’t listen and don’t wanna help customers
So far I have had 2 bad experiences with Amazon where I ordered something, I was then sent a message, by Amazon, that it would not be arriving as guaranteed, I ordered replacement goods, and then I received the original order and the replacement.
The first time it was resolved by giving me a credit (deducting some of the credit even though I was told they would not). The second time I chatted with customer service for about 15 minutes before being told I have to deal with the seller.
Amazon may be too big to care about these complaints, but I spend lots of money on Amazon for the peace of mind and I will start buying many things elsewhere like Walmart to see if they are more reliable unless something is done to make this right.
Supposedly the first time it happened they were able to give me some sort of $20.00 something that I would benefit from. Apparently that's somewhere is cyberspace, because I haven't received it and have purchased hundreds of dollars worth since then.
Again, one more time and maybe the million, Amazon confused the delivery status and mark the order as delivered while it's not!!
This time is delivery to Amazon lockers under Amazon prime. The tracking page shows it's delivered while the order page shows undelivered. Moreover I didn't receive the locker code.
Confusion and frustration. not the first time, not the second not even the tenth!!
To put facts together, the order number is 113-8438196-4651453
Do you want more order numbers? Personally the delivery failure and confusion is up 20% with me.
Update... I need to reorder immediately but still can't find the refund in my account!! The call center is less helpful now than before guys
The team located overseas lacks customer services training! They don’t understand the customer ‘s value and since the company is not theirs ( customer service team) they don’t care to lose a long time prime member who spends thousands of dollars in this company a year ! It’s a shame amazon has taken those jobs overseas to Philippines and they don’t take the time and the resources to properly train these people and leave their business in the hands of short sighted people but corporate its to blame not them ! A total shame
I want to notify Amazon regarding a horrible encounter with a Amazon rep this afternoon.
My account number is 4640182108352786
I called at 205pm (texas time) & got hung up on at 2:09pm.
He declared his name as 'Jason' in security. He would not give further information. I asked! I requested to speak to a supervisor several times but told this was not an escalated line, therefore my issue was obviously a joke and not important.
He told me to 'take a deep breath and release'. I asked if he just said that & his response was a chuckle.
I have to tell you that was a first and unbelievably insulting. Not a good rep for your company. I called Amazon customer service not security.
I made a purchase yesterday evening with the same info with no issues.
This guy, if his name is Jason was insulting and definitely NO assistance rather outright insulting.
After getting hung up on , with NO assistance, I decided that no further purchases would be made from Amazon, but I made the purchase that I was attempting to make with the help of a caring & informative rep.Wish I had his name because he was very helpful.
Hopefully Amazon doesn't endorse this type of behaviou.
Sincerely,
Brenda Henkle
I had a delivery from Amazon yesterday June 26 2019 and saw tire tracks through my front yard. I guess instead of pulling into my driveway h they did a big loop in my yard. This is unacceptable. Next time they will pay for it.
address is 125 narrow way lexington sc 29073
Recently I found 62 fraudulent transactions on my Chase Amazon Visa statements confirmed by an Amazon Customer Service representative who went through all of the Amazon orders on my bank statements. I was told by this Amazon Customer Service Representative that the woman making the fraudulent purchases had an account with Amazon and had two credit cards listed, one of which was mine. I had been ill for a few months and was not well enough to check each Amazon order on my bank statements. Once I recovered, I started checking my prior statements and found the 62 fraudulent orders. I contacted Chase Bank to report these fraudulent orders, but when the Chase fraud representative called Amazon, they refused to give any information on my Amazon account to him. I gave the Chase Fraud Department Representative the name, address, and phone number of the woman who had made these 62 fraudulent purchases, and he asked me to call Amazon to get this information in writing so that the fraud charges amounting to $1,614.74 could be credited back to me. Called Amazon Customer Service to request the information they had given to me verbally to be put it in writing so that I could submit it to Chase Bank. Amazon is giving me all kinds of excuses about why they cannot put it in writing, so I am doubtful I will get the refund from Chase. I make several purchases a month on Amazon, so I am very disappointed and will close my account if this matter is not resolved. I would like to know whether anyone else has had a similar experience with Amazon.
Tried to login to make a purchase. Had to reset password. Sent called and wanted expiration dates for credit cards that don’t exist anymore due to identity theft there’s no way I can get into this this your site to make a purchase was on the phone with your customer service people from for 12 minutes and they could not seem to resolve the issue although I did provide my name my address and all the kinds of information this is not acceptable and I’m furious. As a result of this I am on able to purchase anything from you so I hope you’re happyI’ve been paying for Amazon prime for what purpose when I can’t even make a possible purchase please cancel the Amazon prime that you’re charging me for every month because it’s useless because I cannot get into your site to purchase anything. And if you don’t remove it I was contacting the Better Business Bureau and to contact my attorney this is ridiculous
When i call amazon kindle dept. no one seems to understand basic questions --- maybe its a translation thing--but very frustrating I try not to order books from here -- when they dont understand there is just a pause then they just disconnnect
Im not even sure this email will be address
Hello,
Please assist. The customer service received from your vendor did not represent their company or Amazon well at all.
The first issue is your vendor Numoon Collection shipped the wrong product and now out of stock. I am shipping back the items and reordered them from your Cymax vendor and had another unpleasant experience below with their business manager.
All I want is the tables, no hassle or any more grief.
From: Howie, Elizabeth
Sent: Wednesday, June 26, 2019 11:46 AM
To: info@cymaxstores.com
Cc: Howie, Elizabeth <Elizabeth.Howie@ncr.com>
Subject: CUSTOMER EXPERIENCE ISSUE, RE: Order Number: VRC121-18112386
Hello,
Can you please assist with my order and most importantly, the unpleasant chat with Jeremy. I also contacted Amazon as well.
I handle customers daily managing accounts for NCR Corporation. How does your company keep customers happy to keep coming back to your business? See below, I would have responded differently and Jeremy is not representing your company well.
Summary
Order date
Wednesday, June 26, 2019 6:03:12 AM PDT
Amount
$329.97
Payment method
Amazon Pay payment ID P01-7813666-9175015
Merchant information Cymax Stores
ch15999-blbdhnje@use1-1.xsell.co
Welcome to LiveChat
Jeremy
Business Account Manager
Good
Jeremy
Hello, is there anything I can assist you with?
Elizabeth G Howie
Why is my order on hold and for how long?
Jeremy
Orders will naturally go on hold for a few hours
Elizabeth G Howie
By tomorrow I can get a status and I understand the product is on back order with an anticipated date of 7/15 that is subject to change, correct?
Jeremy
Correct
Elizabeth G Howie
ok, I will check back in 24 hours. Thank you.
Jeremy
you will want to email cs@cymax.com for updates
Elizabeth G Howie
your company does not proactively provide statuses on customer orders?
Jeremy
There is nothing to update. The product is out of stock until next month
Elizabeth G Howie
Jeremy,
I'm quite smart, my ask is your company does not send any updates until AFTER 7/15 or we have to hound for an update if the product is NOT coming in on time by 7/15?
Read
Jeremy
11:28 am
I can appreciate that you are quite smart. As such I fully expect you to appreciate a business sales chatroom is not the place to ask customer service related questions. That of course would be for customer service which is the email I provided. You would receive an email when the order ships, we will not be sending you daily updates
But if you would like any further updates, you can absolutely email cs@cymax.com
Thank you.
Elizabeth Howie
936-777-0034
We are an apartment community that has an entry door, with door buzzers for each apartment located in that area. It is an open and unsecured area. Several times we have asked the delivery persons from Amazon to deliver the packages to the residents apartment doors located inside one (1) building. We continue to have the delivery people just throw the boxes in the unsecured area at the front of the building.
I am george mahieu, a prime member. on 24 june I made an order and made it thru prime because I am going out of town on the night of the 26th and prime has overnight shipping. So I ordered 2 items under order number 113-1898598-7738661. When I made the order, the site said if I order in the next 2 hours and some odd minutes, the cat furniture repellent spray would be here the next day and the cat tree in 2 days or Wed. Well Tues came and went and at midnight I contacted the company about it and they answered me with in an hour with an apology and refund. And now I see the cat tree won't bee here until thurs night, which of course is when I will be out of town. this is not at all what I am used to for service from Amazon and I am extremely pissed off. According to tracking, they did not even ship the item until 10:53 today. this tells me they did not give a tinkers dam about their word on the 2 day delivery or care about their customers and I will think twice about ordering again thru amazon. I just hope when I get home Saturday and pick up boscoe from my friends house and get home that the package is still there. Thanks alot amazon for having an unreliable vendor. In 20 years with Ebay at least I only had this issue once, this is the 3rd time with you guys in like 2 years.
I wanted to return a product but could not get them to engage on a phone call to explain why. After dealing with five or more people by web chat I eventually engaged with Niholitha who was impatient and curt and who then just kicked me off the chatline. I was left frustrated and fuming.
Some time ago, my account was hacked and apparently at that time inappropraite comments/reviews were made under my account. As a result my account was blocked; I haven't been able to post reviews or more importantly ask questions about products before I purchase. I made numerous attempts to resolve, and I am repeatedly told coldly and matter of factly that they will not reverse their decision. I have had my back account compromised multiple times. I didn't jump through this many hoops with my bank to get my money back. They understand that accounts are hacked. I did not do what they have accused me of doing. I just called their coporate office hoping I could connect with someone. Receptionist said, sorry no one you can talk too. But she did give me another email address. I will try that. At that the point, that if they don't resolve, I will no longer purchase from Amazon, no longer use my Firesticks and forbid anyone in my home from shopping Amazon. We may pay more, but I prefer to be treated as an appreciated customer. Amazons riding high now, but every company has a life cycle. I realize I'm a small fish right now, but one day, every customer will count. Amazon won me over years ago when I ordered a facet that broke after some time. I contacted them in hopes of connecting with the seller for replacement...instead Amazon refunded the price of the facet. I wasn't expecting that. But that was years ago, when their business was building. Every satisfied customer meant something to them. I see now that the tide has turned, they no longer aim to please. Beware.
i was order a product from amazon, after order instantly i was inform to amazons customer care about my address, it was wrong address, even i delete my old address then also delivery show on this old address.
And the wrost thing is that , your delivery boy delivered product to some body without showing any type of ID Proff. in my amazon app show that product was delivered to me and i dont get product even not a single call get from your side during delivery time.
very poor service.
cancel my all the orders from amazon and refund me instant i dont want anything from amazon. even me or my group member never purchase anything from amazone.
here is details of my order;
Order date : 20 jun 2019
order # 171-1355848-4200316
order total 750.00
item qty : 1
delivery by amazon
tracking id 221669019923
above provide all the details you can find delivery person or your service person also.
And i want immidiate refund otherwise i will go to consumer court or share this issue to social media.
I recently ordered an outfit from your website. The merchandise arrived and I found that I needed to return it. At no point in my purchase was I informed that the merchandise was coming from China. Thus, comes my complaint. When I mailed it back today, it cost me $23.50 for a package that weighed less than two pounds. $23.50!!!!!!! I was appalled. My suggestion is that your customers are made aware of the location of the seller.
I have ordered many items from your service, but this last incident will be my last, with this incompetent company. I had ordered a 15 item purchase on june15th 2019, we were notified that our items were not coming in until june 25 to june 27. I relized then that this was too long for 3 specific items for a remodle job we were doing for a very good customer of ours. So we reordered 3 items and paid for overnight shipping. We were sent confirmed email that our packages were shipped. We contacted our customers to ease there worry that these 3 items were being shipped, and would be arriving june 25. to my horror i found out Amazon canceled our order because the credit card we had used on or previous oder was rejected. Without even a curtsey call to request and clear up the item in question. Our customer told us that they couldn't believe or total lack of competence to them and how they could ever use or services again and canceled our contract for futher future projects. Were are in the home remodeling business, and unfortunately trusted that Amazon would deliver items for our projects. The sheer lack of customer service and the so so attitude that the customer service personnel had towards us was shocking. That is why we have severed ties with this incompetent company. That project cost us over $5000.00. You might want to think again on relaying on this company for any projects you may have in the future. Lee Schaefer.
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