Amazon Complaints Continued... (Page 4)
1005+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
Items ordered are shipping from another country. When reading the site information it said, ships in 2 to 3 days. If in the US why is it taking 30 days to arrive. Because it not shipping from the US. Amazon should state this on their site.

Female Amazon driver drove over two (2) loading ramps (damaging same) used for loading tractor grass mower onto courtyard island. Ramps were positioned on curb in support of tractor grass mower.
On Saturday May 29, 2021 at 1:40 PM a female Amazon driver delivered a package to a neighbors home at 21327 Knudsen Dr., Grosse Ile, Michigan, 48138. After making her delivery she returned to her truck and drove away and over two (2) ramps. Both ramps are clearly visible. Driver continued to drive away and knowing she had run over the ramps due to the rocking motion of her vehicle. Driver continued driving away without any concern to damage she caused.
I am requesting that Amazon replace my ramps and that the driver receive counseling in responsibility to driving on the roadways.
I am unable to transfer pictures from my phone to this site.

Because of hanging of Amazon order site I ordered thrice inadvertently . Requesting to cancel my all total orders which are repeated by default & refund my payment
My duplicate orders for cancellation are given below:
17107559579757940 -1item - Rs 358/-
17135229257590744-2items-Rs 716/-
17138140530357109-2items-Rs 716/-
17177797595016331-2items-Rs 716/-

I have contacted AMAZON several times about the defective TECHWARE PRO KNEE SUPPORT. Amazon reperesents that it has notified TECH PRO. Nothing has been done. I hereby demand return of the price I paid and tax, for this defective product. This is a FORMAL LEGAL NOTICE. I fully expect a response in writing in the next few days. Legal action is being considered.
Francis J. Tepedino
Attorney at Law
San Diego, CA.
condorgrup@aol.com

I called Amazon support about my tv not registering to my device and csr named ADAM told me I would have to upgrade to the 39.99$ plan in order to watch Amazon prime video on several different devices in my home. I told him I did not want to do that and that I always pay 13.90$ monthly
Plan and have been able to watch it on several devices til now. He kept offering me the annual price and I stated specifically no I don’t want to pay in advanced annually of 119$ . I told him I pay monthly and thats all I will continue to
Pay is my original $13.90 plan amount. I told him do not charge my card or nothing because I do not want to purchase nothing and I hung up with frustration and he charged my card anyways the annual $119.00 plan because when I got off the phone with him there was a charge of Amazon prime to my debit card as soon as we got off the phone. I called customer support back and spoke with a lady who did say my card was charged for annual Amazon prime price and I was so mad bc I never told that man Adam to do that. Then the csr issued me a refund stating it would be back on my card in 3-5 business days. And then I called back to get some time of email confirmation of the refund and they kept telling me they couldn’t find the charge on my account until so many minutes later they found it and said I won’t get a confirmation email til
The funds are back on my card which doesn’t make since bc I should be able to
havr the confirmation email of my refund before the money is deposited back on my card from an unauthorized purchase that I didn’t agree to from Adam. Very upset !!!!


I returned a iPhone 11 and paid for overnight registered post. This made sure it arrived very quickly to Amazon Madrid. I asked they expedited the return as quickly as possible as I needed my mobile for working. Today is now 7 days since it arrived in Madrid Amazon and no return paid. The other thing which is extremely annoying is, that another cheaper item was posted after the iPhone and the credit went through in a few days

Sent an internet extender back and received no credit. Order #112-1018791-5469053.

I love amazon and i always buy from there. But for the first time i want to return an item that it is not good they are ignoring me. I have been waiting over a month for an account specialist to contact me about my return and every time i call its the same thing. “That they are going to fill out a form and its gonna take 24-48 hrs for them to respond” well it has ben a month and i haven't gotten a word about my return. I though amazon was better.

I called to Get Help to get into my account to place an order and the gentleman I got for a service rep . was Rude And UNHELPFUL. I AM Ready to pull my business from your company. I think I Deserve an Apology and hope you RETRAIN Your Phone Reps In Being HELPFUL and Problem Solvers in a Polite Way. I Spend Much Hard Earned MONEY with Your company and I Hope I get a Positive Response. I would hate to share this situation with my social networks . :(

I get library books and you replace expired ones with either white or black books that I can not remove this didn't happen on my old kindles . you want me to buy a book to remove them this is a unfair practice since I know that you used to remove them am very discussed with this

Amazon's shipping has become terrible. When I call customer service I am told Amazon is using private carriers who Amazon has no control over and they do not provide tracking numbers. Check my orders ending in 1436 and 8454. Both are days late and keep being rescheduled. Why should I continue to pay for Prime with such terrible delivery? Prime orders are taking 4-5-6 days to be delivered. If delivery does not improve I am cancelling my prime membership and shopping elsewhere. Steven Sherlock

A customer service representative named shane cancelled my order by accident and now i can't get my shoes on the date i needed them.

I sure your delivery people don’t like working on Sunday but standing in my yard and throwing my package on the porch is unacceptable. Maybe we should stop ordering from Amazon

Terrible customer service when it comes to possible fraud on account and account placed on hold.... No way to get a live person to assist you and the emails system they use is not working........ If I could give a negative rating I would....... It not the people in customer service it is terrible company policy

i have never gotten 2 day delivery in all the years i've had prime . maybe jeff bezos should focus on that instead of POLITICS AND BANNING CHILDRENS BOOKS , STOP THE CANCEL CULTURE

I’ve got a item bought through Amazon and it’s broken after a few months. It’s a stool so difficult to return to company and you can do a return or exchange but can’t contact the supplier to notify them of a poor product.
I feel after being used a few times it shouldn’t break.
Can I please have some communication so I can get a replacement or refund

My gift card expired in nov 2020 , since then I am regularly calling customer care or chatting ,,I am getting the same commitment every time I call of 3-5 days,, can u PlZ chk is the tat is not done of 3-5 days ,,
I must say the customer service is pathetic.
Raina chawla
-Gift Card ID: #6014850682564236
Amount - 490rs
Registered no- 9811628639
Id- raina2307@rediff.com


Disappointed by amazon i waited for more than a month for my order which was expected by 15march n by 13march they are telling me dat ur order is not confirmed to dispatched.very disappointing...i had order on 26 jan..

AMAZON PRIME is now 10 DAYS Delivery !!
Amazon promises of quick delivery are just LIES!

I received a package from Amazon with merchandise that I didn't order. And it's highly unlikely that this was a gift. Order included a black garden hose, some headbands, and black Q-tips. Order #114-8914063-1449035 is what's referenced with regards to the return. I chatted on-line with Deepa, who likes to use the phrase "lemme check" when asked a question. As a customer service manager, I would give her a 0 on her service evaluation for that, and additional training.
I received the return label, but my problem is - who sent this to me? My information was used without my consent. Who initiated this order? It doesn't appear that I was charged for this. The order doesn't appear in my order history. Was another account created in my name?? How do I get this information? And do I need to get my lawyer involved?
Susan Kingsley

I am a reseller who implements the dropshipping business model on the Amazon website.I have listed products that do not comply with Amazon's security policies.I did not willingly do this.I am so sorry for that.For this reason Amazon has suspended my account on July 25th.For this, I wrote a appeal letter to Amazon.But nine days passed, they haven't sent me an answer yet.They keep my money inside and I need this money to pay my credit card debt.I am aware of the mistake I made, but I am also a customer of Amazon as well as being a seller but they make me victim.I demand that my grievance be resolved as soon as possible.

Today Aug 1, 2020, the Amazon delivery driver caused considerable damage to my landscaping with his oversized delivery truck smashing 2 rare rose bushes I have had for 26 years and crushing several perennials including columbine and obedience plants plus imbedding landscape boulders into the soil. I am 73, disabled and a master gardener. The driver did not wear a mask and did not apologize for his destruction. My husband had to personally guide him out of our narrow circular driveway as his vehicle could not make the curve. I am angry and devestated by this incident. I would like to be reimbursed for the damage. Thank you.

Followed a Prime delivery truck into a drive through Post Office drop off lane to mail some letters. The driver parked the truck and proceeded to walk into the building. We waited several minutes before he returned and drove away. I don't think this would be tolerated by your company to intentionally block a drive through drop off area when he could have parked in any other area to drop something off. This occurred on July 27, 2020 at approximately 10:20am Central Time.
A picture of the vehicle is attached.


I received a coffee order today, after requesting DECAF. The 80 cup order was not only not decaf, but the capsules were not even close to being able to fit a Nespresso machine. Amazon specifies that this order is not returnable, so I will keep the entire shipment as a reminder that Amazon is perhaps less than honorable in their advertising. Too bad, guys but you just lost a customer.

I have an extremely high gate, and my order was thrown over the gate. My order was two cameras and I am unable to check them to see if they were broken due to being thrown over my gate. Normally my deliveries are placed next to the gate on the outside with no issues. When I am able to hook up the cameras Im hoping that they are not damaged due to the landing after being thrown so far. Encase they are damaged, Im writing this as some form of documentation that it was a concern of mine as soon as I found my package

I ordered alcoholic wipes on March 28. They were shipped shortly.. I HAVE NOT RECEIVED THEM AND THE LAST MESSAGE FROM.YOU WAS THAT YOU DID NOT KNOW WHEN I would receive them. Your message on your website is that you were treating health and safety products as a priority. I think alcohol wipes is a priority,but I have not received them and there is no information about when they will artive. I used your form to contact the seller, but there has been no response. I would like to receive alcohol wipes, but you have made it next to impossible.
#112-4263638-2397026

I recieved a email stating I needed to verify my payment method and was locked out of my account. I currently use a prepaid greendot visa and due to the fact its prepaid theres no billing statement and amazon refuses to unlock my account. I have 566.00 worth of Amazon gift card balance loaded to my account and am unable to use it due to this issue. Ive screenshot the transaction history 4 times and still am denied verification the gift card balance is also not transferable to another account. This entire fiasco is over 2.16 as well. I am beyond furious

One day my password was no good. I followed the protocol of getting another password and then my nightmare started.
I noticed they had credit card info that was not mine and wanted to verify the expiration numbers. Well, I couldn't do that because it wasn't my credit card. Then I go through all the hoops and finally, I think I'm home free when they ask me what date I purchased Amazon. A long time ago don't remember the date. I gave them my credit card number that I had just purchased the day before. they said basically too bad so sad. I keep getting shoved to one person to another. I gave them all the information. I have been a customer for a long time. I couldn't believe your customer service. they said that I was locked out for too many attempts.

Contacted Amazon regarding my account being hacked. They stated it would be taken care of within the week. 6 weeks later, spoke with Amazon many times, Account continues to be locked, Kindle has been wiped clean, and no one can or will help. E-mails are stated to be forthcoming, Fraudulent activities has not been resolved, no division can offer a plan to remedy or a person to contact.

Dear sir my order no 406-1641746-2394751 as per tracking record material delivered but we I am not received material

Order ID: 407-2259768-3337963
I have ordered a bycycle on 22 January from Amazon received the product on 27 January and placed a return request for the product same day as I have received a damaged product and the part of the product was missing.Since 27 January I have placed the request 7 times in counting through amazon app through mail.Contacted the customer care several times.The customer care is just accelating the master dropping down mail.The delivery team is reverting back and declining the order day by day and no action has been taking up.This is to request kindly look in the matter on priority basis.Otherwise I have to accelate the matter in consumer forum as it's been 7 days now.As I am just stuck the oder is to be replaced.So I am not getting the other till it's been picked up.

The Essential Oil I purchased in this order is defective.
I purchased the Essential oil because it was an "Amazon's Choice" product. I have purchased Essential from several different companies through Amazon and I've never had a problem with the product. The Peppermint Essential Oil purchased in my order#114-715886-2598612 has damaged my Dining Room Table and Dresser in my bedroom, both brand new.
When I received the Peppermint Essential Oil, I poured some into my diffuser on my Dining Room table and a small amount spilled on the table. I didn't notice the spill until a few hours later when the paint in the area of the spill was erased. Then I took the diffuser to my bedroom dresser, where it has been used since I bought the new furniture. The diffuser has always set on a napkin to help spills & drips. After using the Peppermint Essential Oil in my diffuser for only two days It splashed on my dresser. When I tried to wipe it up with the napkin (which is what I've done with other Essential Oils, with no problem) parts of the napkin stuck to the dresser and there are spots of paint missing on the dresser (I have attached pictures for you to view). I am also attaching receipts of my furniture.
Please contact me to let me know how you will resolve this problem.

I had two parcels, both not delivered by DHL to my home address but just dumped at a DHL service point. When I contacted Amazon customer service in Germany with all the evidence that DHL simply were not doing their job and asked if they could raise this with DHL it was simply waived away as there was nothing they could do. What a non service and poor performance!

I am a prime member. Placed an order for 2 items on Tues July 16th. Order to be delivered Fri July 19 by 9pm. Received an email at 6p.m. about a delivery delay. Email stated if I do not get the items by Wed. July 24th to contact Amazon. Unacceptable so after trying to contact Amazon requesting a call back which never happened, decided to try their messenger service and got someone who helped me albeit numerous typos in his messages, in addition to me having to restate I wanted the refund to be credited to my CC rather than to a gift card decided to cancel the order.

Been on the phone with Amazon for 3 days now!!!! 1st day over 2 hours, 2nd day 1 hour, 3rd day 1hour 41 minutes!!! Thats ridiculous! I have a Newborn, my Husband is working and I'm trying to pack up the house by myself! I shouldn't have to be on the phone that many days for that long. And one of your reps hung up in my face, another gave me wrong ínformation an this last one Fernando G. was very not compassionate or friendly or helpful.

I called amazon customer service on July 19th and spoke to a man named Harry C. I explained to him that I bought a radio that cost me almost 100 dollars on amazon and that it broke and how i only used it a few months out of the year and it was stored the rest of the time. I explained to him that I wanted to see what could be done about it. He got loud and rude and told me that there's nothing they can do and than he said that they don't have a lifetime warranty with a rude and obnoxious attitude. If you decide to hire and keep employees who speak to customers like this than I will take my money elsewhere.

Wouldn't give one star but it was the only option. I order from Amazon minimum 2 to 3 times a week. I received an email from Amazon saying I had a five dollar credit on an ebook. Only reason I loiked and got one. After I purchased it, it asked me if I wanted to put itbon kindle. Then I was tild kindle books wouldn't count? Next time I went to that book page it suddenly only had a kindle option ti purchase and my app stopped giving me any information on any of my book orders. Then cutomer service supposedly refunded me with no way to check it and said if I purchased the book again I would recieve the credit. Again with no way all of a sudden to see the information in my purchase. After HOURS!!!!! getting the run around with customer service after repeatedly asking for a refund and a email as proof they said theyd email me proof. I can't believe after being such a loyal customer and all my repeated purchases weekly that I could be treated with such terrible service and they were literally really jerks. Ive never had that problem before. I hope you can find who I talked to twice, it should be recorded and teach them how to do their job or get rid of them. Im SO AGGRAVATED from their handling or should I say not handing my problem and it seems like doing their job that I am considering removing your app since I cant check anything customer service doesn't want me to see obviously and just stop using Amazon altogether and telling my family and friends how I was treated after all my business and possibly getting them to quit using you also. Im sure you probably dont care anymore than your customer service department but surely it is no way to do business.

I am appalled that I called customer service to inquire about my package being late with a prime membership. Instead of helping me they cancelled my membership. Basically they told me goodbye who cares leave. After so many years as a customer I was cancelled. I guess my years of business doesn’t mean anything.

just had 2 items deliver. the driver put the 2 boxes on the hood of my suv when he took the boxes off he scratch my suv. Don't know if those scrathes
will come off. I do belived that you need to retrain all your drivers. I might have to make a police report if the scrathes don't come off. also I might start buying from ebay if the delivery drivers don't get any better.

In the middle of the current heat wave my front AC unit died. I ordered a replacement from Amazon on 7/16 with guaranteed delivery by 7/19. UPS attempted delivery on 7/18 at 1 PM (thank you). Unfortunately, it is not clear when ordering that someone has to be home to receive it, so UPS took it back and will deliver today by 8 PM. The temperature in the house is 84F as I type this. Had I known that delivery required someone to be home I would have taken a different route.
Your management needs to know that your website does not warn people of such eventualities and it should. This is poor customer service.

I ordered plants from Handpicked Nursery for a total of $65.89. All but one of the plants has survived. I followed the instructions carefully. I have been gardening for over twenty years and considered myself to be knowledgeable about care of plants delivered. I have not had any problems in the past. These plants arrived quite late after I ordered them and were in less than quality condition upon arrival. I took them out of the packaging immediately and proceeded to follow the recommended instructions.
There have been two emails sent to Handpicked Nursery but no one has returned my emails - been two weeks now.
I would like a refund on the plants, please.

amazon returen id :dnHrKJPkRRMA,ORDER ID :405-6350689-2380310 .SO PAYMENT NOT RECIVED PLEASE HELP ME" in Amazon.in Help.

Amazon prime listed they had Amazon 7 tablets on prime day said on the site there in stock and available for 2 day shipping I brought items waited the two day got a message confining it would be shipped by Wed this week nothing came in called them they stated there out of stock so the basically lied on there site saying there in stock now I have to wait 3 to 4 weeks for my others no added discount no appologie they don't care worst service ever

New out of package defective memory card. Samsung 128GB 100MB/s (U3)
I purchased this card as the Amazon recommended device for the dash camera which it was intended to be installed in. The camera indicated defective card. I went through the process of returning it to Amazon, which in the past, has been easy and of little inconvenience. I was very surprised when I learned it would have to be returned through Kohl's Department store Amazon drop off and return. This caused the return to be an hour long process, long line at customer service, one agent on duty and a twenty mile drive to my nearest Kohl's Department Store.
AMAZON ARE YOU LISTENING ??????. This is a lousy return policy!!!!! IT STINKS!!!! please value your customers more than this, give your customers a choice, drop into nearest UPS box like in the past, or return it at Kohl's if the customer chooses to do so.
Some entrepreneur is baying at your heels, and customer-no-service policies such as this will give them the opening they need to become a major competitor to Amazon
Mr. Bezos, please halt this customer inconvenience at once.

You can see from my records that 2 months ago I purchased from you a new note 8. The description from Samsung on Amazon said it was fully submersible to 5 feet. It fell in the water at no more than 2 feet and died. I called Samsung service and they said the phone was not submersible (despite it clearly portrayed as such on Amazon)and not covered for warranty. One salient advantage of my signing up and using Prime is your guarantee.Please send me what I signed up for..."a fully submersible" Samsung Note phone at no extra charge and refund the money I spent on the fraudulent phone.
It gets worse. I went again to Prime and ordered a renewed Note 8 phone and here is what happened. 1. the package was never delivered to my address 695 County Road Lake Junaluska, nor was any message left for attempted delivery. 2. Because this is a vacation address I posted 2 large signs on the front of the house saying AMAZON and my last name. Still no delivery 3.When I went on line to research where it was I was given an 800 number but what I am awaiting is a new phone, mine being damaged (you just read that story) Cannot call because I do not have phone and no email address given nor name of transport, just 800 numbers.4. I finally went to the local Verizon store to use their phone where I spoke to your staff. She said it was at the Junaluska post office and connected me to them.The post office confirmed that it was there. However after a trip to that post office they told me it was at the Waynesville post office .Again whey was it not delivered to my address that was confirmed, per usual. A stroller from you was delivered a week? 5. I finally retrieved it and went back to Verizon to have it connected.However the IMEI number revealed that it was lost or stolen merchandise which they could not hook up. Result: huge stress and delay, and no phone to date. I am in a strange town by myself with no phone for over a week. Maybe I will get one on Monday but as things have been going I doubt it. This is a truly remarkable tale of bad product management, delivery and customer service which leaves me disconnected from the world( GPS mapping, no ability to contact for help in am emergency) and more inconvenience and stress than I could have imagined having dealt successfully with Prime for man years.
Please expedite and actually deliver a new, working, submersible Samsung Note phone at no additional change and refund me the money for the one that sank. That is only fair. I am st 695 County Road Lake Junaluska N.C 28745. sejasin@gmail.com

I HAVE ADDED INSTRUCTIONS ON MY ORDER FROM AMAZON NOT TO LEAVE ANY PACKAGES ON THE GROUNDS IN FRONT OF MY COMPLEX. I INSTRUCT THE DELIVERY PERSON VIA THE "SPECIAL ADDED INSTRUCTIONS BOX" ON MY ORDERS TO EITHER RING A SPECIFIC NEIGHBOR OR TAKE MY PACKAGE BACK TO BE PICKED UP OR RE-DELIVERED. MY LAST ORDER WAS LEFT ON THE GROUND IN THE RAIN BY A DELIVERY PERSON. I AM MORE THAT ANGRY.

I had a terrible time with customer service , ordered a chain for my Harley on Monday and paid for 2-3 day delivery to make intime for Harley convention, Wednesday I che k tracking and says pending , call customer service and she tells me it’s out of stock for 2 more weeks. We check and shows two left!?? Says will cancel order and give me a $10 coupon for my headache , I find another chain sold by amazon go to purchase and no discount ! Call another customer service rep and could hardly hear her for the crying babies in background, got disconnect 3 times , she called me back twice and after the third time no call back from her , no $10 coupon/ discount, no Harley convention, I understand working from home , I get that. But it’s very difficult to explain a problem with screaming kids in the background,

I'm beginning to wonder why I am paying over $100 for Prime service that boasts two day delivery and fails to provide it sometimes. I placed an order last night 7.16.19, Order# 113-1935125-9069053, and see that it wont arrive until Friday, 7.19.19. Amazon often times does not deliver until late in the evening, which would make this order more of a three day delivery. Three day is still good, but you set the bar at two and I agreed to pay for two. Normally, I would overlook this since the items were not a two day necessity on my end and due to such satisfactory service most of the time, however, my last order also failed to meet the two day arrival, actually taking four days, Order# 112-2905043-9688267. I feel Amazon generally does a great job, but I feel in these instances, some kind of credit is due.
Thank you.

During prime day I purchased a Lego set for $90; a over 50% discount. Wow, was excited to get it. But then they claimed it would arrive in 1 to 2 months. I tried to cancel less than 24 hours and was denied, claiming the shipping process had begun..
A few hours later I get a text that it’s been shipped and on it’s way. It arrived the next day, without a shipping box, left in the open for possible theft.
Their return policy doesn’t allow returns without a box, so I wasn’t offered an alternative to return the item unless I spend more money for the return. Still waiting for a solution. Besides the waste of time and inconvenience, Amazon doesn’t live up to their services, especially the disabled.

It seems that lately I have a real problem with my orders. Half of what I order is lost in transit.
How is this possible in a multi-billion dollar corporation?
Why should I bother to order on amazon anymore?

I just got a letter from a collections agency. Apparently I owed you (Amazon) .60 Cents. It says it was supposed to be taken out of a checking account but the account was closed, none of my accounts have been closed. I called amazon they told me to call a company called telecheck, telecheck asked for my checking account number and then said do you have another checking account. I said no, so they couldn't help me. What I want to know is why Amazon does not send a bill to tell you that you owe .60 Cents. No, they just send it to a collection agency so that I now owe $25.60. Since I can't figure out a way to talk to amazon about this, I have become very frustrated. You would think a company as big and well know as Amazon would be able to tell me how this happened. (I talked to 2 people at amazon) You would also think that Amazon would have in place a department to help people with this problem. If I'm not able to talk to anyone at amazon that can tell me what happened, I will soon be severing ties with Amazon.

Dear Amazon,
This is my humble request to solve my query with this order # 406-0112448-2062779, there are 2 items still not received since long time and in my status its showing already delivered but in actual not yet received, if I am chatting with Customer Care they are unable to solve my query, for that I attached a chatting history, you know same item I ordered before and facing problem then I contact with amazon CC then make it return and they said the problem will be solve soon, then I ordered again and my item still not received.
Note: In this order no. there was 3 item but I request for 1 item to make it return and they also cash back but only for 2 items I am facing problem since long time.
Note: Deliver my Item or return cash back.
This is my request to deliver my item and solve the query please.
Thanks
Arzoo

Order# 111-4456079-5450628 I find a promotional deal at Amazon I place an order and when it comes for me to receive the package, it doesn't get delivered. What I get instead is a make-believe that Amazon tries to deliver a package to me, but it can't deliver it, my package got throwing by some door floor outside an apartment with a picture taken that's it wouldn't even show the apartment number your so call proof of delivered and that is in my opinion because they never intended to deliver the package in the first place. So when I call Amazon a replacement isn't possible and Amazon refuses to give me the actual subject-it retail value so the I can re-order-it, in other words, Amazon expect me to pay $120.00 a year for a service that Amazon wouldn't take responsibility for and this is coming from one of you so call supervisors or managers, first I get transfer to the delivered dept. responsible for losing my package and when I ask for a supervisor the supervisor has even lest options resolving the problem all they want is to give me my money back and my discount is gone with the wind. What is the use to get a good deal you if you are not going to deliver in the first place? with "Walmart", I get to choose my delivery carrier and they take responsibility for that to be delivered, but not with Amazon and then Amazon fails to deliver on top of it, do not expect me to renew your so call promotional prime membership with this kind of service. it's just an insult to my intelligence.

I had about 8000 songs on a 128gb USB storage I bought. It worked on the computer but not in the car. I contacted Amazon and the customer service person said “that’s easy, ill walk you through it” Following his instructions to a t, every song was erased and gone forever. I was going to transfer from one HD to another but the new hadn’t arrived yet. Wiped that old one and sold it. Talked it’s an Amazon supervisor who basically said Oh, Well. He refused to give me his last name, the name of his boss or the corporate office number. I asked again for the info I requested and he disconnected our conversation. I am out thousands because I listened to their customer service dept.

Bad as fuck. I called to cancel the order two times because it going to a wrong address and the service promised I’m getting the refund and the item won’t be shipped for sure. And it’s telling me it’s delivered now and it hasn’t be canceled. Totally wastes time

The people that are delivering my packages aren't coming to the door knocking or ringing the door bell. They are just throwing the packages on the ground in front of the door or in the dirt in front of the door to be stolen by package thieves. Please correct this problem. Thank you.

Today at about 2:30 pm eastern time I went to purchase one hOmeLabs Beverage Refrigerator and Cooler - 120 Can Mini Fridge.
It had a four-year warranty offer which I declined. I purchase this product using my Amazon Prime store card. I left the internet page went back to shopping, I review my order and noticed a three-year plan for just under $60.00. so I clicked on it and an email came up though everything was good. Then an email came up saying the Amazon Prime card was declined, so they used a Debit card which was on file as an alternate means of payment. Then another email came up saying I purchased two Mini Fridges and one three year warranty WOW!
So five calls to the services department left me with one question, who authorized someone to pick another credit card from my account without notifying me on their decision? Your service department told me it will be 7 to 10 business days before that money was back in my account.
The original Amazon Prime card had a six-month payment option which I took. So tell a little bit about how you are investing my $620.00 for the next 10 days, while that money is now blocked from my use. I must go home now and tell my wife our Debit account is basically frozen for the rest of the month.
Maybe I could get a "Go Fund me page" going while Mr. Bezos invests my money.
Thanks, Jeff
Dennis

What the heck happened to your delivery practices. Found my shipment 1/8th mile from my house in a hay field. Received e-mail stating my delivery was delivered in a secure location, and thank goodness with a poor picture. In the dark the hunt begin, finally after an hour package was found in a hay field beside a corner fence post. What the heck Amazon, straighten up or business will collapse.

So when I ordered my headphones and received them, there was a piece of paper that stated that this product had a one year warranty. My headphones completely quit working within 3 months and weren't subjected to abuse or water damage so I tried to contact betron to complete this warranty. Betron sent me to their support which is on Amazon and I have yet to hear back so I made a call. The person on the phone was very rude and said that I wouldn't be able to use the warranty because Amazon didnt offer it and that I needed to go through the manufacturer. I just want my product replaced.

Couldn't get a answer regarding my package not being delivered. I had rude supervisors and customer service representatives.

Yeah thanks for canceling my assembly chair serves now I’m still with god damn old desk because of you fucking people and for billionaire Company you sure have shitty service

Customer service has gone to crap. I've been a Prime Member for over 6 years and I recently have had some major problems with customer service. I spoke to a supervisor in regards to defective tires that I purchased and was told that I would receive a full refund after they received the defective tire back. When I hadn't received the refund I called to ask what was going on and was told that the refund would not be what I was told by the original supervisor, and that it will be processed after they get the tire from ups. I explained that it's never been like this before. That usually I get notified within a few hours after I drop it off that my refund is being processed. Then was told that I would not receive the amount I was told and that he was sorry I was given the wrong information. So I was screwed out of 20 coming to my bank card and the 20 $ credit that I applied towards the purchase. He told me that they do not refund credits. Now today I called to do an exchange on an item and was told I need to send the item back and wait for a round to my bank, 3 to 5 days and repurchase the item. The original girl said she could get a advanced refund to my account so I can purchase the right size. She put me on hold and 15 minutes later was.told she can't do it. That this item isn't eligible for that??
It's stoped and sold by Amazon??? When I asked foe a supervisor I was put on hold for 20 minutes and got hung up on. I called back and told the rep what happend and she said she can't do it either, I asked for a supervisor and was told, they can't do anything either. I said are u denying me your supervisor, she said I am a supervisor. I said that's not what u said when I first asked. I want to speak to your supervisor and she denied me her supervisor. I wasn't getting anywhere so I hung up after telling her Amazon is going to lose a Valuable Customer. Not only a prime member but music unlimited as well. I've NEVER had Amazon Customer Service like this. They have ALWAYS gone above and beyond these past years. And these last few months have been a nightmare.
You don't tell a customer, sorry u were given the wrong info by one of our Supervisors, u honor what they told the customer originally. I am SERIOUSLY going to start looking into other providers and looking at other options. The amount of money I spend on Amazon and this is how I'm treated?? Screw that crap. My money will be going to a company who appreciates me and my money.

address-verification.....
Just send a fax, ha
10 day's of sending faxes and no response,my account is still locked.
And the card they locked the account to verify is still being billed for my Prime subscription!

The online customer chat help is complete garbage. I'm currently still on there while typing this waiting for my problem to be resolved and it's been 2 hours now. I"ve been transferred so many times, that I got transferred to the same person twice. Extremely incompetent.

On or around June 28 2019 I called customer service because I received an email stating I requested a password change. I called customer service and they assured me my account and information was safe. Than on July 10 2019 my bank statement had a $25 charge from amazon on it. When I called customer service they said I had purchased a $25 google play card and it was emailed to me. I didn’t not make this purchase. Customer service refused to issue me a refund and I had to dispute the charge with my bank. Now my bank account is frozen and I’m without a debit card for 5-7 business days. This experience has been awful. It’s not even about the money. It’s about the unwillingness to help and the inconvenience of having my bank account frozen. I was a loyal customer who never had any problems with your customer service.

I ordered a xbocat dvd player on 4/19 but it's missing a part that covers the working parts of the player, so I haven't been able to use it. I tried emailing the xbocat company per instructions that came with it on 6/14/19 but have not received a reply. I've attached a photo.
Are you able to contact the company or replace this item so I can use it?
I'm a loyal Amazon fan. Thanks so much for your help!


I started using the computer this morning to find out more info about amazon since I thought I'd sign up for the prime time on my new smart TV. It then took me nearly 3 hours to get that done. I spoke to 4 chat persons who couldn't figure out what was wrong insofar as me signing up for the 30 free trial. They were all unable to help me so kept transferring me to another person because they could not understand what I needed & had to keep rereading the chat screen to figure the deal out. That process was miserable. The 1st person I called on my landline phone was also not a good English speaking rep. He told me to get on the computer and fill out my app. I did that & set up my password. Then I to tried watching a movie. That wouldn't happen. It was strange the process didn't work so I realized I'd try chatting with a rep to fix the situation. The last rep I had to finally call on the phone again also had to keep checking with the supervisor to answer my questions about the problem I was having in getting the show I wanted to see play on their site. I was mad it took so long to just watch a 47 minute TV show & I hated chatting with those who could not figure out this mess. I eventually quit chatting because that was far too time consuming. It was also ridiculous to keep explaining over and over that the show would not play. Finally I explained to the last rep I chatted with that this was a shizzy process & I was going to directly call Customer Service. I then did speak to a person in customer service. His English was also unusual. It was a situation where I had to keep spelling out my name because the background noise going on in his workspace was horrible. I could hardly hear him speak. I also had to repeat a lot of my words so that convo was also very time consuming. At the end of the convo I explained that I had spent almost 3 hours attempting to find out why the 30 day free trial situation was not working. I hated wasting all that time trying to get signed up for the 30 day free trial the company offered. The last rep finally told me I would have to give the company my credit card info before they would allow me to watch the free 30 day trial shows. It would have been a very less confusing process if that info was given up front so that customers don't have to spend the nearly 3 hours on the phone trying to figure out why the process was not working. Jeff Bezos should know this is going on since the current process is wasting time and effort by all those concerned in thinking it is a quick process to sign up to watch the 30 day free trial. Clarity is very much needed in advertising this info.

My account was hacked. I have tried 3 times to solve the issue but the people in charge of the case haven't contacted me. I have $$$ in books and movies that I can't access and no one is helping to resolve this issue.

A friend of mine was asked how Amazon vets there employees didn't think they hired women with 2 felony convictions only 3 years apart for DUI and was unemployed starts driving a new $70,000 new vehicle especially new hires In the last 2 months

Order ID: 114-4649986-9169013: the description is for flask and then add on adsl items. We added the knives and only received knives. We called and were told the flask isn't Included even though the pricing is clearly for both the flask and knife set together. They will not send us the flasks nor offer anything for their error.

Having problems with my Kindel Fire - could not find or reset my pass word. Call customer support and was dealing with a "tech" who was not in the United States - hard to understand and was very rude and treated me like a complete idiot. All I wanted was help with getting or resetting my password so I could connect with wi-fi. I could deal with his being rude, but when I told him to forget helping me and disconnect, he cussed me and said he would gladly disconnect and was going to block my Kindel. I would like someone who speaks English to call and help me with this problem. Very dissatisfied and possible former user of Kindel.

I received an email from Amazon that stated that I was receiving a refund on the following order:
Nature's Way Kelp; 600 mg Kelp...
Real Herbs Ginger Root Extract ...
Nutricology Super Artemisinin...
Boiron Calendula, 2.5 Ounce...
Ecological Formulas Monolaurin...
Refund total: $92.92*
I did not request a refund or do I desire a refund. The delivery address is the same as I have used in the past. I BELIEVE THE PROBLEM IS ON YOUR END. Please resend the order .
A. Randolph Keene, Jr.

The amazon help center and chat is worthless. I have not received to orders and have been told they have been delivered by my Alexa app. They have NOT been delivered. Also, the phone help is worthless as well.

I purchased rubber floor mats for my home gym from a third party via Amazon. The product I received was defective. The seller knew it was defective. Amazon flat out lied to me. In an email, I was told that they would reimburse me for the return shipping cost of the mats. They did not!

Product lost in shipping, not unavailable , you (Amazon ) know this , I payed for a product it's a week late and you do nothing . What kind of business knowingly sits by doing nothing . Get the product I ordered and payed for and Amazon advertised for sale to me . This is not my problem it yours . I don't won't a refund , the product is available and I ordered and payed for it get it here

I have made two orders for a bmw bicycle, one with the number #028-3411656-6417957 and the seller MGC Ltd, the other, first one with the number
#028-1006989-6891556 with the seller Barras de Cortina. Both times the sale was cancelled but the money charged is still sitting on my credit card without the sale going ahead. As I got the information from
Amazon to try again I now have two payments on my account even though I was informed that my card is not being charged. This pushed my credit card to the limit and I am asking amazon how this can happen with a registered seller. I am demanding that the contract is being kept.
Regards,
Susi

Very unreliable company, as a result every 3-4th order simply disappears, and to find it or have contact with this irrespective company, how I see it, there is no any chance. Productive contact with this company is cut by this company itself. I cancelled email notification, cancelled prime, cancelled everything possible with Amazon. But, this does not mean, that by the end of following months Amazon will not go in my bank for just my 12 or 14 dollars it wants. I sincerely and seriously do not recommend Amazon to make any contacts with, never.

complaing about mething i never arrive nor i do not sing anything is time for the return of my money.

The always short supply of your coke 12 oz bottles. Again for the millionth time it is marked not available on the regular coke bottle supply.

I want to file a complaint against some sellers selling books here on Amazon. They are asking 27.00 to ship one book out!!!
That should be investigated asap!. They advertise 3.99 for a book and then want $27.00 to ship it out to you.
I will not buy from any Amazon Seller taking advantage of people by charging a low price for their book and then making up for the low price by charging an outrages price for shipping.
Please look into this and mail me here on my amazon account. I can't get into the above email now.
I'm attaching some of the Sellers here...


Amazon refuses to supply information to AMEX about what I purchased, so I cannot check my AMEX statement for fraudulent purchases in my name. I order a lot of things, so if this isn't changed I'm going to challenge every single Amazon purchase listed on AMEX -- because I don't recognize a transaction record that only displays the amount. Currently searching for a public forum where I can encourage others to follow suit . . .

Packaging issue,
First of all I placed an order for a fish filter uv pump, when received it was shipped to me without a shipping box. The product was damaged so I sent it back and spoke on chat line and got passed around like a ping pong ball from customer service telling me they would get me to the correct department, After 20 minutes of this they told me they were sorry and they would ship me another one and it would be shipped the same way with no box, so I called and got a female who told me they would send this one in a box, upon receiving this the same thing damage no shipping box I sent it back again and went threw pretty much of the same thing pass me around on chat I called again and they said they would put it in a box I also called and they assured me they would ship it in a box. Upon receiving this it was not in a box so I refused it. I got back on chat and was told they would ship me know more and if I wanted another one I would have to reorder it again. CS was down right nasty telling me that since I refused the order that I would have to tell UPS that it had to be marked refused. I told them I am not calling UPS and telling them how to do there job, I now am waiting for a refund in which as of now I have not received it. I have been buying on AMAZON for 12 years and a prime member I am not a kid I am a senior citizen who just wanted the item shipped in responsible way. I also posted on the product page about this but AMAZON would not post it. I do not understand what is going on with AMAZON but would like all people to know that they are changing for the worse.

We are very good customers of Amazon ! We order something at least 5 days a week! We ordered a birthday gift for our son 10 days ago we just saw the item was “lost”!! VERY FRUSTRATING!!,

I bought a box of Atkins 2.12 oz Chocolate Peanut Butter Bars: 16 plus 2.
They arrived all smashed and the chocolate had melted.
I am very disappointed in this order.
Margaret Gilbert

An Amazon delivery van almost ran me off the road about ten minutes before this message. It was in elizabethtown ky.42701. On monica drive. Your driver is a jerk.

I placed an order on Wednesday June 26th, 2019 during the whole check out process in BOLD letters Amazon told me that if I ordered within a certain time frime i would get GUARANTEED delivery by Friday June 28th, 2019 8pm. On Friday June 26th at 3:15pm i got a text that my package had been delivered and was in or near my mailbox. I get home and no package is there. I proceed to go to the front office thinking my package may be there and it is not. I contact USPS and after holding for 32 minutes I am able to start an investigation intp where my package is. I then proceed to contact Amazon customer service through the chat commands and the automated system tells me my ESTIMATED time of delivery is by July 1st, 2019. After argueing with an automated reaponse I get a supposed live person who proceeds to tell me i must wait until July 1st because postal workers sometimes mark packages as delivered even though they have not been delivered. I ask him what he thinks the wors GUARANTEED means. He tells me that he understands my inconvenience but the ESTIMATED delivery time can be delayed due to carrier issues. I point out again that the order screen did not say ESTIMATED it said GUARANTEED and Amazon obviously needa to order themselves a dictionary with GUARANTEED DELIVERY in w
2 days and 5 days later when it actually arrives they can look up the word and maybe the jackasseas that thought it would be a good idea to BOLDY place those words on their page can GUARANTEE that i wil be canceling every service with Amazon since this is now the 2nd package that i have ordered where the word GUARANTEED doesn't mean shit to Amazon

Customer service is poor they rude and don’t listen and don’t wanna help customers

So far I have had 2 bad experiences with Amazon where I ordered something, I was then sent a message, by Amazon, that it would not be arriving as guaranteed, I ordered replacement goods, and then I received the original order and the replacement.
The first time it was resolved by giving me a credit (deducting some of the credit even though I was told they would not). The second time I chatted with customer service for about 15 minutes before being told I have to deal with the seller.
Amazon may be too big to care about these complaints, but I spend lots of money on Amazon for the peace of mind and I will start buying many things elsewhere like Walmart to see if they are more reliable unless something is done to make this right.
Supposedly the first time it happened they were able to give me some sort of $20.00 something that I would benefit from. Apparently that's somewhere is cyberspace, because I haven't received it and have purchased hundreds of dollars worth since then.

Again, one more time and maybe the million, Amazon confused the delivery status and mark the order as delivered while it's not!!
This time is delivery to Amazon lockers under Amazon prime. The tracking page shows it's delivered while the order page shows undelivered. Moreover I didn't receive the locker code.
Confusion and frustration. not the first time, not the second not even the tenth!!
To put facts together, the order number is 113-8438196-4651453
Do you want more order numbers? Personally the delivery failure and confusion is up 20% with me.
Update... I need to reorder immediately but still can't find the refund in my account!! The call center is less helpful now than before guys

The team located overseas lacks customer services training! They don’t understand the customer ‘s value and since the company is not theirs ( customer service team) they don’t care to lose a long time prime member who spends thousands of dollars in this company a year ! It’s a shame amazon has taken those jobs overseas to Philippines and they don’t take the time and the resources to properly train these people and leave their business in the hands of short sighted people but corporate its to blame not them ! A total shame

I want to notify Amazon regarding a horrible encounter with a Amazon rep this afternoon.
My account number is 4640182108352786
I called at 205pm (texas time) & got hung up on at 2:09pm.
He declared his name as 'Jason' in security. He would not give further information. I asked! I requested to speak to a supervisor several times but told this was not an escalated line, therefore my issue was obviously a joke and not important.
He told me to 'take a deep breath and release'. I asked if he just said that & his response was a chuckle.
I have to tell you that was a first and unbelievably insulting. Not a good rep for your company. I called Amazon customer service not security.
I made a purchase yesterday evening with the same info with no issues.
This guy, if his name is Jason was insulting and definitely NO assistance rather outright insulting.
After getting hung up on , with NO assistance, I decided that no further purchases would be made from Amazon, but I made the purchase that I was attempting to make with the help of a caring & informative rep.Wish I had his name because he was very helpful.
Hopefully Amazon doesn't endorse this type of behaviou.
Sincerely,
Brenda Henkle

I had a delivery from Amazon yesterday June 26 2019 and saw tire tracks through my front yard. I guess instead of pulling into my driveway h they did a big loop in my yard. This is unacceptable. Next time they will pay for it.
address is 125 narrow way lexington sc 29073

Recently I found 62 fraudulent transactions on my Chase Amazon Visa statements confirmed by an Amazon Customer Service representative who went through all of the Amazon orders on my bank statements. I was told by this Amazon Customer Service Representative that the woman making the fraudulent purchases had an account with Amazon and had two credit cards listed, one of which was mine. I had been ill for a few months and was not well enough to check each Amazon order on my bank statements. Once I recovered, I started checking my prior statements and found the 62 fraudulent orders. I contacted Chase Bank to report these fraudulent orders, but when the Chase fraud representative called Amazon, they refused to give any information on my Amazon account to him. I gave the Chase Fraud Department Representative the name, address, and phone number of the woman who had made these 62 fraudulent purchases, and he asked me to call Amazon to get this information in writing so that the fraud charges amounting to $1,614.74 could be credited back to me. Called Amazon Customer Service to request the information they had given to me verbally to be put it in writing so that I could submit it to Chase Bank. Amazon is giving me all kinds of excuses about why they cannot put it in writing, so I am doubtful I will get the refund from Chase. I make several purchases a month on Amazon, so I am very disappointed and will close my account if this matter is not resolved. I would like to know whether anyone else has had a similar experience with Amazon.

Tried to login to make a purchase. Had to reset password. Sent called and wanted expiration dates for credit cards that don’t exist anymore due to identity theft there’s no way I can get into this this your site to make a purchase was on the phone with your customer service people from for 12 minutes and they could not seem to resolve the issue although I did provide my name my address and all the kinds of information this is not acceptable and I’m furious. As a result of this I am on able to purchase anything from you so I hope you’re happyI’ve been paying for Amazon prime for what purpose when I can’t even make a possible purchase please cancel the Amazon prime that you’re charging me for every month because it’s useless because I cannot get into your site to purchase anything. And if you don’t remove it I was contacting the Better Business Bureau and to contact my attorney this is ridiculous

When i call amazon kindle dept. no one seems to understand basic questions --- maybe its a translation thing--but very frustrating I try not to order books from here -- when they dont understand there is just a pause then they just disconnnect
Im not even sure this email will be address

Hello,
Please assist. The customer service received from your vendor did not represent their company or Amazon well at all.
The first issue is your vendor Numoon Collection shipped the wrong product and now out of stock. I am shipping back the items and reordered them from your Cymax vendor and had another unpleasant experience below with their business manager.
All I want is the tables, no hassle or any more grief.
From: Howie, Elizabeth
Sent: Wednesday, June 26, 2019 11:46 AM
To: info@cymaxstores.com
Cc: Howie, Elizabeth <Elizabeth.Howie@ncr.com>
Subject: CUSTOMER EXPERIENCE ISSUE, RE: Order Number: VRC121-18112386
Hello,
Can you please assist with my order and most importantly, the unpleasant chat with Jeremy. I also contacted Amazon as well.
I handle customers daily managing accounts for NCR Corporation. How does your company keep customers happy to keep coming back to your business? See below, I would have responded differently and Jeremy is not representing your company well.
Summary
Order date
Wednesday, June 26, 2019 6:03:12 AM PDT
Amount
$329.97
Payment method
Amazon Pay payment ID P01-7813666-9175015
Merchant information Cymax Stores
ch15999-blbdhnje@use1-1.xsell.co
Welcome to LiveChat
Jeremy
Business Account Manager
Good
Jeremy
Hello, is there anything I can assist you with?
Elizabeth G Howie
Why is my order on hold and for how long?
Jeremy
Orders will naturally go on hold for a few hours
Elizabeth G Howie
By tomorrow I can get a status and I understand the product is on back order with an anticipated date of 7/15 that is subject to change, correct?
Jeremy
Correct
Elizabeth G Howie
ok, I will check back in 24 hours. Thank you.
Jeremy
you will want to email cs@cymax.com for updates
Elizabeth G Howie
your company does not proactively provide statuses on customer orders?
Jeremy
There is nothing to update. The product is out of stock until next month
Elizabeth G Howie
Jeremy,
I'm quite smart, my ask is your company does not send any updates until AFTER 7/15 or we have to hound for an update if the product is NOT coming in on time by 7/15?
Read
Jeremy
11:28 am
I can appreciate that you are quite smart. As such I fully expect you to appreciate a business sales chatroom is not the place to ask customer service related questions. That of course would be for customer service which is the email I provided. You would receive an email when the order ships, we will not be sending you daily updates
But if you would like any further updates, you can absolutely email cs@cymax.com
Thank you.
Elizabeth Howie
936-777-0034

We are an apartment community that has an entry door, with door buzzers for each apartment located in that area. It is an open and unsecured area. Several times we have asked the delivery persons from Amazon to deliver the packages to the residents apartment doors located inside one (1) building. We continue to have the delivery people just throw the boxes in the unsecured area at the front of the building.

I am george mahieu, a prime member. on 24 june I made an order and made it thru prime because I am going out of town on the night of the 26th and prime has overnight shipping. So I ordered 2 items under order number 113-1898598-7738661. When I made the order, the site said if I order in the next 2 hours and some odd minutes, the cat furniture repellent spray would be here the next day and the cat tree in 2 days or Wed. Well Tues came and went and at midnight I contacted the company about it and they answered me with in an hour with an apology and refund. And now I see the cat tree won't bee here until thurs night, which of course is when I will be out of town. this is not at all what I am used to for service from Amazon and I am extremely pissed off. According to tracking, they did not even ship the item until 10:53 today. this tells me they did not give a tinkers dam about their word on the 2 day delivery or care about their customers and I will think twice about ordering again thru amazon. I just hope when I get home Saturday and pick up boscoe from my friends house and get home that the package is still there. Thanks alot amazon for having an unreliable vendor. In 20 years with Ebay at least I only had this issue once, this is the 3rd time with you guys in like 2 years.

I wanted to return a product but could not get them to engage on a phone call to explain why. After dealing with five or more people by web chat I eventually engaged with Niholitha who was impatient and curt and who then just kicked me off the chatline. I was left frustrated and fuming.

I ordered a meat grinder & when the delivery person buzzed for me to let him in, he left my very expensive meat grinder in the lobby of my building when the delivery instructions I left were clear to deliver to my unit on the 5th floor. Never in all the years I have been ordering from Amazon have I had this happen. I am extremely angry about this & if my package is stolen I will be livid!

They tried to assist me but when difficulty arose for even the clerks trying to help me then they got mad at me and turned against me and started shouting at me saying that they already gave me one receipt too many and refused to give me my final receipt for which they overpumped the gas amount on the pump that I did not want nor approve of. Then when I went back inside with her she shouted that her boss knew me because I had been there before as a regular customer and that I should never come back! I told her that all I wanted to do was make a purchase. That I was a customer and that they should respect a customer! They just kept shouting at me to never come back again. I could not believe it! I did nothing wrong nor strange in the event. Sometimes I am down to my last penny and I get hungry so I just look around there for a good nutritious snack but I can’t afford much so I must take my time looking carefully and I guess I have taken more time inside the store than they like before my purchase. I am a Senior citizen and sometimes I don’t understand about all the technology with ease but I do have needs to help my disabled clients as a caregiver for the IHSS County program and I am insulted and humiliated by these clerks in this establishment more times than not. I am appalled by them! There was NO reasonable cause for them to say what they did or to treat me as they did. I could not believe their treatment of me as a customer. I just hope that I can achieve justice and be satisfied because I never want to go back there and be treated as such again! Mary Helen

I had conversation with Namrata B in Amazon India. She is very rude while taking she does not understand my problem either she dont have any listening skill worst communication skills and worst part is she hang up my phone before giving any resolution
Thank you

I made an order with Amazon for North Mountain Supply NMSCLGB12 16 oz Glass Grolsch-Style Beer Brewing Fermenting Bottles - with Ceramic Swing Top Caps - Case of 12, Clear (Pack of 12) (NMSCLGB-12).
I tried to change the address 2 minutes later and it said ti was already shipped and that I would have to not accept it or return it. 2 minutes later. I do no t believe it was already shipped. If this is how you do business, there are plenty of others out there ready to be more responsive.

I purchase an item on 10/20 because base on Amazon if I order before a certain time the item would be a one day delivery… even after calling and confirming with the CSR they saw no issue with the package arriving on 10/21 as promised, So the next day after lunch I checked to see the item was out for delivery… The updated status said I would receive it on 10/22 which was too late it’s now 10/27 and still haven’t received it… Some of the CSR’s were rude and dishonest

I have not been getting my packages lately I’ve called Amazon customer support to do a complaint and they claim to have sent the issue to a specialist but I haven’t gotten a reference number no call back regarding anything just replacements no I want to know who is hiring these new ppl because I really think my packages are being stolen there was no picture taken of my packages being delivered to my home one time my package was delivered to the wrong address and I specifically put instructions detail for detail on how to get to my residence my number my building number and my apartment number! I’m tired of this if nothing is done I will be filing a lawsuit!

I get emails from amazon twice a month or so warning me about items I have for sale on amazon not being
compliant with your selling rules. I had a seller account five or so years ago. As much as I would like to sell
on your site I can not get information on how to set up my store. Please check this out as if I try to respond
I am told that that is no possible as it is an automated email.

I have been on calls 6 times with extremely rude Customer Service Reps at Amazon call centers. I have even escalated to Supervisors Johnathon and now Jay in Business Accounts who were very rude.

Amazon customer care number /this email address payment refund my mom is order cancel money refund please help me sir

My mother-in-law's account has been locked for 3 months. I've had her in my "Prime Family" since the Prime service was initiated but it looks like her account was flagged for misuse of services because at some point Amazon limited the number of adult users to 2 per Prime household. (She was a third on my account). We have both spent countless hours trying to get her account unlocked. It's been nothing but an endless loop of customer service black holes - calls, emails, and chats. Nobody has been able to help. I wish I knew where to turn for help.

Opened business account was sent email stating I could use their invoice pay so once I tried using it was when all Amazon’s BS started. 1st locked/ froze account then fixed then next day locked again received email asking to verify business address, sent requested docs received email a few days later saying my documentation wasn’t sufficient to verify card ending in XXXX. What? That’s not what was requested. Why did they need that info when I was paying by invoice? But I obliged and sent requested statement and here it is 2 weeks later and still nothing, still locked out of account. Every time I called business customer service they say they need to verify information and then my issue will be escalated. Done this 8-12 times and still nothing ! Today I finally receive email from Amazon saying my invoice Pay is “suspended” and “can no longer use invoice pay”! But I can still shop at Amazon! But I still am locked out so how can I shop? This is beyond ridiculous and unprofessional I will NEVER use Amazon again and have told my experience on my vlog with over 10k followers!!

I paused my Kindle membership because I needed the money for something else that month. My bank card was charged anyway. When I contacted "customer service" I was told that my account was almost a month behind and they had just been able to process the payment, despite me having bank statements to the contrary.
My complaint was passed to a member of their "concerned team" named Gomanthi who brusquely told me that I could cancel and that is the only way I could get my money back. When I cancelled it myself he said it was still active, effectively calling me a liar. He then stated, "I cancelled and processed your refund. It will take 3-4 business days" He then asked if he had resolved my issue. When I told him not to my satisfaction, he sent a form reply "Have a nice day. Goodbye."
I CHOOSE to spend money at Amazon, but there are many other companies out there that provide the same services. I am highly disappointed in the "customer service" of what used to be a wonderful company.
I am beyond livid.

Ordered one product got another, I ordered a cell phone from one of Amazon's sellers in one color(grey) and condition (supposed to be excellent), but got one in black and only good or fair condition, those sell for a bit less than what I actually ordered, now after a bunch of time and effort on my part they will not handle the problem in a way to best serve my interests, unacceptable.

I have a credit card with Amazon and every month when I try to pay my bill my sign in account has been deleted and can’t fix it except to call Chase and breath thru the transfers and have tech person walk me thru entering it again with their code. We aRe talking 12 months at least. I have complained every month without satisfaction. CAN YOU HELP ME? Thanks in advance if you can. Yes I know I can call in but am a senior and want to see my account.

I have been an Amazon prime member for several years because I enjoy the free shipping and returns. I am now being charge $7.99 for each return if I have UPS come pick it up. I have over 100 miles round-trip to the ups store to drop off my package. For years, if I needed to return something, I just called Amazon and they had UPS come pick it up for free. Those days are now gone. I have to either eat the $7.99 or drive over 100 miles.

Packages are CONSTANTLY being delivered elsewhere. Sometimes next door, some times God only knows where they are. There are forty + people at this address, and it continually happens to every one. In fact, lately, more packages have been delivered to other addresses than have been delivered here.

About half the time, delivery drivers do not follow my simple delivery instructions. The instructions say deliver to Front Door. There is a box in delivery instructions that says front porch and I do not check that, because if the package is delivered on the front porch and it rains, the package will get soaked (this has happened more than once). But, if it is delivered to the front door, it will be safe. I have had 2 conversations with Customer Service and they say they will fix it, but nothing changes. Very frustrating.

I ordered Marshall on Ear headphones, the amazon team delivered to the wrong address, when i requested refund they didn't do anything and they said they delivered to right address.

I was sent a broken phone. While holding my money they took their time getting me a replacement. Once I got the replacement I was given until Sept 19th to return the item. On Sept 8th they charged me for not returning it. I returned it the next day and have an email saying they received it. They still are rude to me in the phone robotically repeating themselves "advising" I wait when ironically that wad exactly what they DID NOT DO. I plan on filing fraud charges against them.

I have an an ongoing problem since September 9 between running to bank and calling you guys I had to get a new bank card two times because when I place an order it comes back after 24 hrs saying to revise payment I do that it said it was successful then a few hrs later says same I'm 69 yrs old and this has caused me a lot of grief as well as prices have changed I have stayed home waiting for orders that don't come I also have two refunds that have seemed to have gotten lost Bonnie hill

I opened a Amazon prime account and have been extremely disappointed in the delivery system of my packages not arriving.
Most of the packages I have ordered have not came and I have not been taken care of or taken serious when I contact customer support. This business is a joke.

I have used Amazon for years and still will I'm a member but today whomever the delivery person was he prop a package outside my mailbox and one on the ground and one was opened. I'm very aggravated and this has never ever happened.

I tried to order a laminator on your website. I received it and it didnt work. I returned and ordered another thinking it was defective. The second one did not work either. so first complaint is it seems you are starting to have more and more junk that does not work on your site. The reviews were all top notch but I guess I cannot trust the reviews on your site because it was a piece of junk. I brought the other one back to ups without a label as that is the option I chose. It is a half hour drive each way, only to be told I need a label and they would not accept. I used to be able to do ups pick up but now it is a huge fee for that. I don't think it is right that I have to drive all this way because you are sending me things that do not work!!!! I have decided to avoid amazon when possible in the future because you are no longer customer focused and it is too much of a pain in the neck anymore.

Amazon is such a pitiful terrible company. I have been a long time loyal prime member for over 10 yrs . They use to be great. Now most all my orders are late ,especially if delivered by Amazon delivery . They mail fragile things in frickin thin bags instead of boxes , items arrived damaged , not even items I ordered or just strait up delivered at another place not even trying . Customer service is absolutely useless and offer no resolution. I have spent THREE hours over the last two days trying to get help even through supervisors . Spoken to 12 people these last two days trying to get help over chat and phone including to supervisors to no avail. They do nothing but offer the same generic replies over and over and tell me sorry and to wait longer for arrival even another 5 days ! This is absolute bull crap ! WHY do I pay for prime ?! Why do I buy anything at all from you?! I can't count how many items I have gotten that were strait up gross used customers returns that I bought as NEW! Most reviews are now fake and not trustworthy. Products cheap and low quality ,customer service and delivery even worse. Bottom of the barrel in retail and more headache anymore than anything!! What a garbage company with no integrity!

I faced discrimination. My civil and human rights were violated.

They used my debit card as a "default" method to pay for someone else's Amazon prime account. When I tried to resolve this issue they told me to dispute it, they told me to "dispute it with my bank" after asking me why I would LET SOMEONE ELSE USE MY CARD! I never let ANYONE USE MY CARD, and they didn't...AMAZON JUST USED IT.

I love Amazon and being able to find almost everything I could possibly need. My only complaint is delivery. I order a lot from Amazon and you would think with all the deliveries they do around the world, they could learn to deliver packages to the right address. I place an order and then sit and wonder if it’s going to be sent to me or delivered somewhere else. I’ve had to file a return multiple times in the last few years because they were delivered to the wrong house. Luckily most of the time it’s delivered to my next door neighbor, but not always. Amazon, your delivery drivers need to get their act together and pay attention. People spend a lot of money on the products that they buy and expect them when they are supposed to be delivered.

They even went as far as claiming I returned the item.
It was lost at their Appling Georgia center on 27 July but they lied about what happened to it.
I expect a free year of prime . In truth, I think you don’t deserve my business this should have been expedited to me at the beginning of August when they realized they had lost it. They were just hoping they could steal my money.
To not expedite it was complete bs.
And then to lie to me and not get a supervisor to call me. This company is evil.
They owe me a free year of prime for this bs.

I recently refunded a nylon purse. I was not even given the option for the refund to go to my Visa card, Amazon automatically put it on a gift card. Spoke to a representative who assured me that it could be changed to my Visa card. I guess she did not have that authority to do that. Very unsatisfied

I purchased A TV third party seller. It was damaged picked up and returned by Best Buy on July 14 th and I cannot get a credit from Best Buy or Amazon

Your manager, Tejas V. did a terrible job at resolving a simple customer return request. I will be cancelling my Prime Membership ASAP.

I recevied a recorded phone call stating that someone was purchasing an I phone for $999. It stated to press 1 if I did not authorize this charge which I did. I hung up & called Amazon support and was put into a sales call for emergency monitors. The girl on the other end wouldn't listen to me & went on with her sales pitch.
I want to make sure that my account hasn't been hacked and that no one has tried to purchase anything.
Therre should be a direct number for fraudulent issues


This is the 2nd time I have been told that an item that I have purchased through you is "Running Late" This is annoying. I realize that things happen that are out of our control but you would think that a company this big would have the stuff together. Clearly not.

I ordered a pair of Sunglasses this week on Monday. First package I received was empty. Just a sealed white padded mailer with nothing in it. Second package eventually was sent out, supposed to be delivered Sunday. Along with two other orders from Amazon, it was not delivered. After 3 hours with customer support, the only thing they offered was a refund to credits. Literally, the customer support is unable to actually offer any true help. The practice is to gaslight you into thinking you’re unreasonable, then point fingers at the shipper and the seller. Problem is, they are both. They had no way to even order a replacement. No information was provided about the driver, such as some identifying employee ID number and I was urged to not file a police report. Amazon’s system is designed to be as maddening as possible. It operates like a criminal organization trying to scam you out of your money by pushing you to give up. If Amazon would like to stonewall it’s customers from getting their packages they paid for, it makes them a criminal enterprise. It’s well past time for local and federal law enforcement to crack down on their consumer fraud.

Every week at least once I contact Amazon for a package that wasn't
addressed to me.
It's happening so frequently it's a shame.
I feel sorry for the customer who won't receive his/her order, but, I am
reluctant to be Amazon delivery service, for free.
Will it ever be finally addressed?
Can't the driver read the address?
It's not to the same people, it varies.
I spent so much time, on the chat, phone, and email, it's a shame.
Yael Shany

I bought a over the range microwave it arrived early on July 29th so I call my electrician to get it installed. I had asked him if he installed these he said yes so I payed him to take the old one down and install the new one when he plugged the microwave in it didn't work so he checked the outlet it was working fine so I call Amazon they reimbursed me for the microwave. But I am still looking to get reimbursed for the installation. This broken microwave is still mounted In my kitchen because I have to pay someone to do that that would include installing a new microwave and I would be paying again to have one installed. Seeing that Amazon sold me a defective equipment that I should get reimbursed for the installation seeing that when I buy a nother new microwave I will still need to pay to get installed Amazon should take responseable for the installation cost of the bad microwave. I am unable to attach the receipt do to the file is to big

After receiving a damaged sewing machine, I returned the item. Amazon unethically charged restocking fee on the item. i called amazon customer service , the csr said Amazon charged 20% restocking fees because AMAZON cant sell the sewing machine again.first of all why would Amazon sell the demaged product to another buyer and what is the guarantee that i was not sold the same damaged machine returned by another customer. i asked AMAZON csr. i would like to talk to supervisor and she disconnected the call. i called back and was disconnected again. Andy Jassy as CEO is taking amazon in the wrong direction as all the CSR is in india and all they do is disconnted the call

Asked for a supervisor and the "supervisor" ended the call prematurely after I questioned if I could have someone else to assist me as I knew that the individual was not a supervisor. I can't get a hold of a single US based Customer Service Representative.

Bhagwan Vaswani <swaney557@gmail.com>
12:25 PM (3 minutes ago)
to account-alert@amazon.com
---------- Forwarded message ---------
From: Bhagwan Vaswani <swaney557@gmail.com>
Date: Mon, Aug 1, 2022 at 11:14 AM
Subject: URGENT - I HAVE NO AMAZON ACCOUNT - BEING BILLED MONTHLY FOR WHAT?
To: <cis@amazon.com>
Dear Sir or Madam.
I wish to advise that I am being billed monthly to my personal bank account in the amount
of $11.19 since the past few months. I have no Amazon account! This is what is shown my bank statement:
July 21, 2022POS Purchase
OPOS Amazon.ca Prime Membamazon.ca/pBCCA
11.19
When I tried explaining to an Amazon employee by telephone, I could not get any satisfaction.
It is highly likely that there may have been an error on part of the Amazon agent who had opened
this account, while inputting the banking information of the person for whom I am being billed.
Amazon should contact that account holder and correct the banking information that has been input.
Is such an unauthorized charge to my account legal, since I have already expressed to Amazon service
agents by telephone that I am being billed incorrectly? I also initiated a voice call and spoke with an
agent about this entire issue, from 11:43 am till 12:21 pm.
I am a retired senior citizen and I live in Canada - my name is Bhagwan K. Vaswani and my address is
15, Seventh Street, Moncton, New Brunswick, E1E 3G2. If you check your data, you will find that I do
not have any Amazon service or account.
No one from my small household has authorized any such payment to Amazon.
I trust you will provide an explanation, stop charging this fee to my bank account and provide a refund for
the several months I have been charged.
Thank you.

I have returned unopened, no damage, Brand new with tags still on items, unworn, in mint perfect condition items to Amazon only to have Amazon reps tell me that the returned items were damaged and unsellable therefore not providing me with a full refund. I have lost hundreds of dollars at this point to Amazon.
I have attempted to send photos to Amazon with proof quality of item at return shipping only to have Amazon tell me that they don’t do that.
I asked for an email for the Amazon legal dept only to be told they can only be reached via PO Box
Really?????

Ordered a new JBL 230NC earbuds as JBL100 (renewed) was giving earpain upon representative's promise that a return would be arranged within 2-3 days. Now none of the representatives are ready to listen to the grievance & just rudely refuse stating there is no return policy on this or any such ordered items. Some bluntly refuse, while few rudely/ sarcastically speak as if I've asked for personal favours & take it personally.

I’m sorry Amazon you guys have done me good for the last couple years. But now“ something fishy is going on especially when I order something around the third of the month of July in that purchase it doesn’t ship out for three days later. And then I ended up looking on my account and it said that the purchase was unavailable that strike me strange being that the package had already shipped so I decided to call to find out what was going on the young lady that answered the phone tells me that the package is in route and will be delivered on the 14th I will get my package if you don’t let us know after the day that you don’t receive it I said OK I waited until the 14th came around 14th of July came around no package a callback that very same day young man that answers the phone didn’t seem very helpful and seemed a little bit standoffish when I started talking about my package being missing and he tells me well if you don’t receive the package in the next couple of days you can call call us and will refund your money in 12 business days and then I told him that I wanted him to contact the seller to find out where my package was so he went ahead and did that apparently my package was in Whittier California but then he turns around and tells me that I won’t be getting my package because they were out of stock and I said well I find that kind of weird mean that it already shipped in Seoul even tried to argue with me to tell me that there was no tracking number and I gave him the tracking number he ran it and said there was no tracking number for that particular package well Sunday comes around Sunday, 17 July I call to find out if that package was still coming because 35 minutes after I got off the phone with him they had sent me an email saying that they had refunded my money and canceled the order well if the order was canceled how come it’s still traveling that’s what I wanted to know and the girl that I was on the phone with from Amazon tells me that the reason I didn’t get my package is because oh it was the wrong address so even that sounded weird and she says well I will look to check with the seller to see what’s going on and why you still have a notice on your account that says it’s late and that it’s coming to you so she checked and sent them a message the next morning on 18 July I get a message stating that my package would be delivered to me in three or four days and then it setting at the Bethel post office in Washington well I called the Bethel post office and talk to a customer service person and turns out that the package that was billed to me was not the package that I ordered I ordered an air conditioner the package that was sitting at their post office it was connected to the tracking number weighed 1 ounces so there’s some fraudulent stuff going on on Amazon please be careful consumers .


Ordered a Fire TV on Amazon from Best Buy. After 7 days it still had not shipped. Called Amazon customer service and spoke with Pritchard he was rude and could not help me. I asked for a supervisor and he hung up on me. I called back spoke with a supervisor name Chenille. She was nice but bottom line also couldn't help me. She couldn't get ahold of anybody by calling a number to Best Buy. So here I am, the customer with no answers no information just sitting here waiting. I'm on a trial with Amazon Prime. I can promise you I won't be keeping or subscribing to this service. Not if this is how you treat your customers.

Member of Prime and at 13 day still haven't received the package. I have over 20 escalation tickets and about 3 phone calls and each time, they are telling me the package will be dispatched within 24 hrs.
Another things to add is they wont refund me because the package is in dispatch stage. So now i am stuck in this circle.

No order is delivered on promised time with no response from customer service either delivery team picks up the call.
Spoke to delivery manager after multiple calls and confirmed other delivery person took it to a different area so they couldn't deliver on time. And the status says they couldn't contact me... I'm trying to reach Amazon to get the details update with no luck at all.


Sorry there is no 0. Your customer service representative hanged up on me , saying goodbye
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