Amazon Complaints Continued... (Page 5)
1005+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
Some time ago, my account was hacked and apparently at that time inappropraite comments/reviews were made under my account. As a result my account was blocked; I haven't been able to post reviews or more importantly ask questions about products before I purchase. I made numerous attempts to resolve, and I am repeatedly told coldly and matter of factly that they will not reverse their decision. I have had my back account compromised multiple times. I didn't jump through this many hoops with my bank to get my money back. They understand that accounts are hacked. I did not do what they have accused me of doing. I just called their coporate office hoping I could connect with someone. Receptionist said, sorry no one you can talk too. But she did give me another email address. I will try that. At that the point, that if they don't resolve, I will no longer purchase from Amazon, no longer use my Firesticks and forbid anyone in my home from shopping Amazon. We may pay more, but I prefer to be treated as an appreciated customer. Amazons riding high now, but every company has a life cycle. I realize I'm a small fish right now, but one day, every customer will count. Amazon won me over years ago when I ordered a facet that broke after some time. I contacted them in hopes of connecting with the seller for replacement...instead Amazon refunded the price of the facet. I wasn't expecting that. But that was years ago, when their business was building. Every satisfied customer meant something to them. I see now that the tide has turned, they no longer aim to please. Beware.

i was order a product from amazon, after order instantly i was inform to amazons customer care about my address, it was wrong address, even i delete my old address then also delivery show on this old address.
And the wrost thing is that , your delivery boy delivered product to some body without showing any type of ID Proff. in my amazon app show that product was delivered to me and i dont get product even not a single call get from your side during delivery time.
very poor service.
cancel my all the orders from amazon and refund me instant i dont want anything from amazon. even me or my group member never purchase anything from amazone.
here is details of my order;
Order date : 20 jun 2019
order # 171-1355848-4200316
order total 750.00
item qty : 1
delivery by amazon
tracking id 221669019923
above provide all the details you can find delivery person or your service person also.
And i want immidiate refund otherwise i will go to consumer court or share this issue to social media.

I recently ordered an outfit from your website. The merchandise arrived and I found that I needed to return it. At no point in my purchase was I informed that the merchandise was coming from China. Thus, comes my complaint. When I mailed it back today, it cost me $23.50 for a package that weighed less than two pounds. $23.50!!!!!!! I was appalled. My suggestion is that your customers are made aware of the location of the seller.

I have ordered many items from your service, but this last incident will be my last, with this incompetent company. I had ordered a 15 item purchase on june15th 2019, we were notified that our items were not coming in until june 25 to june 27. I relized then that this was too long for 3 specific items for a remodle job we were doing for a very good customer of ours. So we reordered 3 items and paid for overnight shipping. We were sent confirmed email that our packages were shipped. We contacted our customers to ease there worry that these 3 items were being shipped, and would be arriving june 25. to my horror i found out Amazon canceled our order because the credit card we had used on or previous oder was rejected. Without even a curtsey call to request and clear up the item in question. Our customer told us that they couldn't believe or total lack of competence to them and how they could ever use or services again and canceled our contract for futher future projects. Were are in the home remodeling business, and unfortunately trusted that Amazon would deliver items for our projects. The sheer lack of customer service and the so so attitude that the customer service personnel had towards us was shocking. That is why we have severed ties with this incompetent company. That project cost us over $5000.00. You might want to think again on relaying on this company for any projects you may have in the future. Lee Schaefer.

the supervisor name maria from retail department from costa rica was very rude and not just her it was all the customer service im taking this to a bigger issued matter hope amazon could change their customer service from this rating it is horrible and the worst customer service i ever experienced. i want to make a personal complaint about this but i guess amazon policy is let the customers get screwed over and have amazon customer service employees to waste our time for nothing absolutely no help.

I have had two deliveries from Amazon Prime and both have been unacceptable as far as where the package was left. The first on was just thrown on our front lawn where sprinklers run and no notice of delivery. Todays delivery was left at the front of the house on a brick pedestal where anyone driving by would see and possibly pick up. Delivery should be left at the front door, which mine is hidden from the street with a gate and walkway. Too much thievery and lack of responsibility on drivers part.
I will not continue to order from Amazon Prime if this is to continue. To much to lose financially.
Thanks for your concern.
Carol Dazzo

I am sick of everything being in French. I am English and only read and speak English. Take your French and stick where you wAnt but not on me. Put me back to amazon.com so i can ha e the language I know

My bank statement showed that Amazon made an unauthorised charge on my card for over $800 U.S. last month. I wasted 4 hours in chats and phone calls today trying to get them to credit my account.
Amazon finally answered:
"We can confirm that it was the result of the unauthorised use of your card number.... We recommend that you have this card cancelled and reissued.... We also encourage you to report the crime to the police. ... To receive a refund, you'll need to contact the bank that issued the card.... Your bank will then pass the appropriate paperwork to us."
They also say that they are not permitted to give me more details. SO, Amazon takes no responsibility. They think I should go to the police, but will give me no info. What should I report?? Should I report that Amazon has charged me for something I never ordered? Should I report Amazon for not protecting my card details? I have no idea where or even if a crime was committed! Which country should I report it in? Ridiculous. Amazon claims that someone else charged my card. How convenient. No other charges have been made in the 5 weeks since. No other companies claim any unauthorised use.
I would have expected Amazon to credit my account immediately. Not tell me to file a police report, based on their evidenceless claims!
What a shame. I was satisfied with Amazon for many years, but will not be placing anymore orders.

I need to know how to contact the maker or someone about a Confu hair dryer purchased or May 7 and received May 9. Order number 112-0740438-3685821. The hair dryer is absolutely a piece of junk. It doesn't work and the motor keeps slowing down, doesn't heat up (randomly) and it takes me three times as long to dry my hair as a cheaper dryer. I would like to know how to go about returning it and get one that works. I am not sure that I even want to try another one exactly like this one. It just doesn't work on any of the settings correctly.I thought at first the dryer was going to be fine but it continually gets slower and slower and sounds like the motor is dragging. I would write the company directly but I cannot find an address anywhere in the pamphlet. It states "return the product defective product to the or the place or store where you bought it together with your purchase receipt". Do I return the hair dryer back to Amazon or can you give me an address to notify the manufacturer? The only good thing I can say about this dryer is that it does have a nice long cord. However, the cord is not even an important feature if the dryer will not work correctly. Please tell me the proper steps and who to return the dryer to for either a refund or a replacement dryer that will work.
I do not blame Amazon but this is certainly an inferior product and of no use to me when it won't heat up or blow air. Any help you can provide me will be greatly appreciated. Thank you!

My complaint is mainly towards customer service through phone. I had customer service call me in regards to my order related problem, it was noted undeliverable package. The customer service wasn’t pleasant, just by his tone of voice, he didn’t provide excellent customer service. It took Alex, over 40 minutes to get my order resolved. His accent was strong which was okay at first, then he would have a hard time explaining things, he talked way to slow and hardly could finish his own sentences and confused me a few times. My suggestion for customer service, is to not have a strong accent individual resolve a customer problem because all they’ll do is frustrate individuals even more. I had asked to talk to a supervisor or manager on duty and Alex mentioned they’re be no use for that because they will tell you the same thing he mentioned which annoyed me even more. I also asked about the address my package is being delivered too but all he kept giving me was my city and state name, I said my package will not be delivered to a city and state because your missing more of the shipping address. There is so much more I can add to this but it will only make me angry. I would like someone to email me regarding this complaint I have. Ptelynn@gmail.com

Large white van lisc plate JHQ 859 Denver CO in the 1200 S block of Lincoln St - 5:15 PM today - was parked double parked when he had space to pull over - making our street room for one car to drive by - he had NO flashing lights on - he had the radio so loud a neighbor down the street called me and asked if there was a party on my end - politely asked him to turn the music - he nodded no and gave me the finger and quickly jumped in and drove off - - - so no time for me to grab my tel and take a picture - - - he was also pulled over against the traffic flow side of the street - west side he faced north - which is illegal in Denver -
interesting the vehicle has NO signs indicting the company - I'd be embarrassed too - I will NOT ever use Amazon again - dare you to place a hows my driving sign and tn on your delivery guys cars - hope your liability insurance covers your next accident/lawsuit - it will happen

Myself Girraj Sharma residing at Indore M.P, India,sir I have purchase a bed (Delite kom coco single size bed,)on 02/06/2019, after installation of bed i found that there's a screech on ply ,i have sent the photograph of bed to amazon customer care,and from last 10 days i am requesting for return the item and refund for the same which i have purchase for 8000Rs but no one respond till now ,they are just bluffing me,pls help me in any manner.All details as follow:-
1) Name-GIRRAJ SHARMA
2) Mail- girraj_sharma1977@yahoo.com
3) Mobil- 9960450918
4) Address-House no-145,Ambika puri extension,60 feet road,Near indore airport,Indore ,M.P, INDIA.
5) products- 01 Delite kom coco single size bed.
06) Order no- 403-8685794-9977116.
07) pick up tracking id- 1493119338082
08) Amount- 7999/-
09)Order date-02/06/2019.

I was told I would be refunded on 4 items that were not received by me, I called on June 14th 2019 and was on the phone for approx 45 mins, the staff member confirmed all 4 items are being refunded, I then checked my bank account today to realize none of the items has in fact been refunded, so I called Amazon today and I was told I am now being investigated and I need to wait 72 hours for a result, I was highly disappointed as I was basically lied to by 2 employees on June 14th, I spoke with a regular employee and one of their supervisors as delivery people keep leaving packages on my doorstep for people passing by to steal, I live in one of the worst neighbourhoods for crime in Toronto, Canada and this happens to many residents in this area, I even called a few times to please ask them to stop leaving ordered products on my doorstep.

I tried to buy something at amazon. During checkout, they said I could get it in 2 days free if I accept a 30 day trial of Amazon Prime. I said okay, and as soon as they got my credit card number, I went to the cart to make the purchase. I was already logged in, but they wanted me to log in again. When I tried, it said my account was locked for security purposes and to check my email for instructions how to unlock it. No email ever came to my inbox, trash, or spam folders. I called customer support who said they would put in a ticket and someone would look at it in 48 hours. She wanted my phone number, then said they would email me. Why do they want my phone number if they are going to email me?
I can't use the contact amazon link because you have to be logged into your account to use it. Nice setup, lock the account and say check email for a message that is never coming and prevent the customer from contacting you. All I want now is my credit card info GONE from amazon and all my information gone from amazon and that account permanently closed. How can I do that?

Recently purchased SPEARMENT flavored hard candy, separately wrapped. Received on schedule. Being an 85 year old 100% disabled Marine who needs this candy for a persistent cough I was distressed that the candy had absolutely no Spearment flavor at all! As a matter of fact, it was like sucking on a sugar cube with no flavor! My advice is to remove this product from your inventory!

Sir Mane vidya ka i pad liya 30may ko cash on delivery se 2 din baad hi uski battery heet ho gayi or i pad kharab ho gaya costomer service me 2 bar baat karke mane replace ke liye kaha or ladka aya bhi but vo i pad ko replace hi ni karta mtlb vo ladka khud me hi boss he kya usay kya problem he replace karne me pls mujhe mera ipad replace karo ya fir mera paisa mujhe refund karo me apko pic bhej raha hu i pad ki kis tarah vo heet hoke kharab ho gaya


On June 9th at 1:10pm EST a delivery from an Amazon driver was at my house. We recently had our yard hydroseeded so nobody could walk on it. An Amazon driver came to our house and just threw our package onto our yard. We have a video:
https://www.youtube.com/watch?v=ZTF9y4eSbIo
You cannot see it from the camera view but our driveway is directly to the left of where the camera sees. There was no reason for the delivery woman to throw the package onto our property like this.

I don't know who the subcontractor is in my area, but i'm definitely not happy with them! They drive a plain white van with no markings on it. The woman delivery driver threw the package against the outside of my fence and began to drive away as I stopped her. I asked why she did that she replied because you have a dog. My dogs usually stay in my home with me and my wife, they go out to exercise and take care of business, this is Florida which is too hot to leave them outside for long periods of time. But she insisted that your policy is to leave the packages outside the fence! If in fact this your policy, then you will force me to order my dog products directly from Chewy rather than Amazon. This would be unfortunate as
we are stockholders in Amazon and have been for a couple of years.
The sticker: BB4 56-(73) TBA332637494000

On June 9, 2019 we ordered Noise Canceling Headphones, Order Number 112-129114-5968212. On June 10th, 2019 we ordered some filters for a Shark Vacuum Cleaner, Order number 112320928 9829072. We expected them to be delivered Tuesday, June 11th. Yesterday we received an email explaining that they were unable to deliver the products. We were surprised since they have delivered 50-100 other Amazon orders without difficulty. When we called amazon, we were informed that the delivery person was unable to gain access to our home, and perhaps it was because of a locked gate. I explained that we were a single home with no gate and direct access to our front door from the street. I was passed up the chain to someone who kept asking whether the gate has an access code. I attempted to explain there was no gate, but he kept saying “I only need to know whether there is an access code for the gate. At this point I became frustrated and asked him to listen to what I was saying. He responded by telling me he only wanted to know if there was an access code to our gate. At this point I asked to speak to his supervisor and he hung up on me. Hopefully you have a recording of the episode somewhere. I attempted to call back to talk to a supervisor. When I told the answerer what the issue was and requested to talk to a supervisor, he said one minute and I started getting music. After 15 minutes, I hung up and called again, explained that we had gotten a note about a failed delivery. He passed me up the line to a lady (I believe she said she was in Logistics). I explained the issue yet again. She evidently went to some data base and said she could see that the front door was accessable from the street and she would arrange to have the item delivered today and requested we call her back when we had received the items. I asked what number she wanted me to call to confirm delivery. She indicated that any amazon number would do.
The items have not yet been delivered, but it is only 2pm so there is a real chance they will still be delivered. My first complaint is about the gentleman who a) refused to listed to what I was saying and the b) hung up on me when I asked to speak to a supervisor. I also suspect he labeled me as a chronic complainer or abusive customer, since for the rest of the evening there were uncharacteristic delays in answering calls from my telephone number.
As I said, my hope is you have audio tapes that will confirm all of my calls and this will assist you in confirming my account of the episode.
Timothy A. Davis
davistmgl@gmail.com

UNABLE to leave a review. Please correct this.

I ordered 40 tense unit 2 x 2 inch pads, and received only 4 pads I would like the other 36 please

I have repeatedly asked what I should do with an item I returned to the sender using the proper mailing Amazon provided label that was returned to me "RECEIVER MOVED, NOT DELIVERED". It is very annoying to explain this both by email and to an Amazon representative with no results. Not only has the promised refund NOT happened, but I am still stuck with an item that is unusable. Do I resend it? Do I throw it out? I answered the email sent by the vendor. No result. I spoke to Amazon twice. No result. When will the refund show up? Will someone who has some ability to problem-solve PLEASE get in touch.

Every single day somebody in my neighborhood gets deliveries from Amazon Prime and I have no idea where Prime gets their drivers from but I am sick and tired of these idiot Prime drivers blowing through the stop signs on my street.
One Sunday afternoon I came home from a birthday party and one of your idiot Prime drivers was blocking my driveway to deliver a package to the neighbors across the street, seriously!
These drivers are a joke and one of the idiots is going to hit a kid or cause a bad accident with the way they drive, this is ridiculous!

On June 8 2019 I bought a brand new Garmin S60 approach watch. When I received the item I had a hard time to configure it and the reason was I had not enough memory. I called Garmin support and I was surprised when the Garmin person told me that the item was not new and already in their records the watch belong to someone else.
To make the long story short I paid for a new item and I received a used one. I call Amazon and canceled my Prime membership and requested a refund as well.
SHAME!!!!!!!!

First, I am a 78 years old lady, I do not appreciate being called by my first name, manners and education call being addressed to as Ms, Mrs, Mr where I come from. Lately I have been dealt with very poorly by Amazon.com Prime; and have behaved accordingly: I lost my temper and used inappropriate language... your lack of service and care are by no means a reason for me to lower myself to your level, thus I want to express my apologies for losing my temper and using foul language... you just pushed too far but, as I said, no reason for me to lose my temper and use foul language. Therefore, from now on, to spare my nerves and refrain to go on your website except to watch movies. Have a great day if you can; YOU HAVE RUINED MINE.

Ordered# 112-9317924-8514650.. A Purple Western Digital WD 2TB HDD on Saturday the 8th of June 2019.
Also ordered by my wife with her account for me on the same day 5 minutes apart a Synology DS118,
Both Items are listed as Prime Items and are handled by amazon.
Today 6/10/2019 we received the Synology server.
Waiting for the 2nd order NEGATIVE....No Western Digital WD 2T purple HDD! I contacted Customer Support at around 9:00PM & checked the shipment online which stated the Item had not shipped yet. The initial associate basically stated that the Item was on time and It`s great that the order was arriving by 8:00 tomorrow 06/11/2019 there is no problem.. it`s on time.
I asked to speak with a MANAGER since I new this conversation was going no were and was given a SUPERVISOR Lenie in the Philipines who basically repeated what the associate said insinuating that this was my fault because I did not read an email and I did not understand the policy. I have been a member for many years and have extensively utilized this service. SO Again I placed two prime orders on Saturday and only one arrived on Monday and the 2nd will arrive Tuesday. For the Membership fee we pay for not 1 but 2 memberships as in the past I expect much more from Customer Service other than canceling the order and ordering again from another prime provider to only delay the arrival even further as suggested by customer service. I expect the Item to arrive Monday or to be compensated for this serious issue. We will be canceling at least 1 if not both memberships as the value is not there anymore in prime memberships Walmart and other vendors seem to be catching up for no membership fees and better customer service.
Note: I also simultaneously have attempted to use the amazon chat feature to no avail trying to reach a person who could provide at the very least an email or phone number to file a complaint only to receive automated canned response and options once the system try`s to reach a live person I waited for an hour no response so other that going online with the only number available being the same number I had already called twice only to speak with someone who was hard to understand and could not help due to their limitations in the Philippines.
This is extremely frustrating and disturbing!
Blogging may be the answer to affect a positive change.

I am writing to you to raise an issue about: Amazon Prime
I had taken out Prime membership I had tried to use it once & didn't deduct delivery charge so
didn't go through with order as I understood that was included with Prime membership! It's been at least a couple of years since taking this agreement out. I assumed when my new debit card was issued it would cancel out my membership, it didn't Amazon still took out monthly premiums despite having a different card number! How this can happen I'm not sure? I tried to cancel via my Bank but was told to cancel direct.
I would like to my premiums to be refunded please.
I look forward to your prompt response on this matter &I would like to keep a complete record of my case, so please reply back via e-mail submitted. Thank you.
Louise Longman

I rated you one, because there was no zero. I tried to get a new account because I can' 't remember password. even though I ordered more that $2,000 in goods from multiple suppliers in the last 12 months and am trying to order more. Your not so brilliant computer won't let me.....I live at what appears to you to be an invalid address. So...trash this missive. I will never order from you again.. How the hell did I get 6 chairs. 4 tables and 12 bar stools sent to an invaiid address? I can no longer trust your system. Adios! there are other people with intelligent webs sites to work with.

We have a prime driver at my place of business that is repeatedly delivering packages that do not belong at our address. Since he doesn't ring the bell and wait for staff to check the packages (just dumps them at the door) we are stuck notifying Amazon and arranging for a pickup. When he does this on a Friday like he did last night after hours those packages if not noticed by security will sit outside in the elements all weekend or be stolen by a passing motorist. You would think that a company as big as Amazon would know that business delivery are different then home delivery and demand there drivers notified someone inside the building that they have made a delivery and have them verified that is were it belongs.

I've never been so upset with Amazon. I have spent thousands of dollars and I ordered thru www.amazon.ca website (6) Black Stools which apparently went to a third part Angel Canada. They are the wrong depth for me and I need to return them. They want me to pay the expense to return them cause they weren't damaged. Since when is it Final Sale. I'm so upset. It will cost me $300 to send them back (as Angel Canada) won't pay for it to get a $440 refund back which they won't guarantee. I need Amazon.ca (the website I always use) to ship these 3 big boxes at your expense as a courtesy after all the drama I've been put thru this week. It's not my fault that you allow 3rd parties as part of your website. I have prime thru you not Angel Canada. I need these 6 stools sent back to Burnaby, BC not at my expense. I can't keep these brand new stools. I need either the following: You send a courier to pick these up at your expense or you send me a Prepaid Return label and I'll ship them back. I need an answer immediately. I've been ignored all week. I'm so upset. I have like 6 things to order and I don't like amazon right now. Please get back to me immediately. I will take this matter further up if I have to and also give Amazon a bad review because this experience has been very bad for me. I'm on disability and can't afford to keep things that I can't use because of your 3rd party affiliates you have that are giving you a bad name.

Order #112-5615372-6578613 I ordered these door panels and I was notified they were delivered on May 31st at 5:34 PM. When I got home there were no door panels. Thinking they had been stolen I contacted our local police and went to all my neighbors houses to see if they had seen anything.
On Monday June 3rd UPS delivered the panels at around 6:00 PM by just dropping them at the door and leaving with no notification.
This is a bunch of bull by either amazon or ups.

I ordered a Nintendo switch. It was delivered with no notice while I was at work. When I got home nothing was there. I contacted Amazon about it and they basically said too bad is delivered. I told them I'm not paying for something I never received. I emailed them at least 20 times about fling sobering about this and I even called several times. Finally I was told they wouldn't do anything unless I filed a police report. I did. I sent out to them and still nothing happened. I had to call several times to make sure they even did anything with it and they'd just keep hanging up on me and wasting hours of my time. I emailed again and they requested info I already sent so I sent the police report again and I'm still waiting to hear back from them. This is an expensive 300$ video game that they were supposed to price match for me in the first place down to 160$ which they never even did. I'm pissed that I don't have what I ordered but I'm even more pissed the accusatory tone of every email and the tons of emails that I've sent and they haven't even fixed it for me yet.

I have always believed in supporting local business. With all the hype about how wonderful the customer service is with Amazon I decided to give it a try. I made 3 small orders in the last weeks. When the orders were placed they met free shipping criteria and I was given a guaranteed date for delivery. Out of the 3 orders one was delivered when promised. The first was 2 days late, second was on time, third was promised delivery on 6/5/19. I haven't seen it yet. Pretty poor service. I spent 46 years in transportation for a private company. that kind of delivery service was not tolerated and should not be.
I see no reason for me to make any further purchases from Amazon. I will go back to purchasing from a company that really does want to provide me with the service I as a consumer deserves.
Theron Moss
Great Falls, Mt.

I was in the process of placing an order, had not yet hit "proceed to checkout" - and I get a text that I had placed the order....then....I get another one telling me I signed up for "PRIME", and I had not.
When I was placing the order - it told me the total was $10.39. After Amazon decided I was going to order it, the total was $24 something, but no shipping charges showed and I did not order 2 of the items.
I IMMEDIATELY called Amazon CS and cancelled the order, PRIME and my account and I will never do business with Amazon again. You don't force people to sign up for things if they don't want it (PRIME).

My package didn’t arrive but a notification was sent saying that it was given to a person at my location. I immediately called your customer service and the next two hours is what my complaint is about.
I received treatment as if I was the one that misplaced the package. I was passed to seven different people that told me the same things over and over again. It became insulting when the person that I was talking to, the requested supervisor, told me that my package wasn’t deemed lost and they required me to call today if I haven’t received it. I paid for same day delivery (before 9PM). If I haven’t received it by that time, then it should be deemed lost at that time!!! If this is Amazon’s policy, then it should be changed because you are punishing your customers for your mistakes. I cannot do what I planned on doing until you get me the item that I charged you with delivering to me. I feel victimized and don’t want to do business with you ever again.

Called the- 1800# to see where my package was and a foreigner answered "hello" so i assumed i had wrong numb and he called back i stated i had wrong numb he said this isn't a fucking fraud numb , i said no, i dialed wrong numb . He said dont call me bothering me you go to hell. Wow now thats great customer service. I honestly thought with the way he answered phone it was wrong numb.

I order a Fitbit ionic from prime. It was a prime order and it was not from a third party vendor.
I recieved a third party refurbished watch. It was not what I ordered .
I called costumer service and I got the Filipino connection. They were rude, I couldnt understand them and got nowhere with them.
Amazon should not advertise an item from prime and replace it with a third party vendor.
The watch did not work and I am returning it.
HORRIBLE COSTUMER SERVICE

Amazon sent me a parcel via ARAMEX (the worst shipping carrier) I did not get parcel, only excuses from amazon supervisor I need refund now, not next week or next month
I will not buy anything more at Amazon

I ordered an S10 plus from Amazon and they cancelled my order and they deleted 900 dollars of my gift cards. The people at address-verification@amazon.com want the claim codes. But they want the claim codes. I redeemed these cards years ago. Why do I have to keep the codes when I want to spend my gift card balance? Amazon robbed me of 900 dollars. Customer service has given me the run around 6 times already. Buying amazon gift cards is dangerous.

Trying to send a phone case back has become a nightmare local ups is only open 2 hrs in the evening I work evenings I called amazon spoke with a broken English man I couldn’t understand trying to send thru reg mail said I couldn’t do without an android phone go to find out I leave work local ups doesn’t except amazon package referred me to store 15 miles away thanks amazon

I don't deal with sites that force captchas on me.
Get rid of it or we will never be doing business again.

---- Forwarded Message -----
o: Amazon <info@amazon.com>; jeffrey@amazon.com <jeffrey@amazon.com>
Sent: Saturday, May 11, 2019, 2:39:58 PM GMT+2
Subject: Fw: Voucher and shopping Information
Dear Customer Service,
Dear Mr.Jeffrey A Wike ,
We had been wait answer wrong enough. If you still not take any action or answer from our requirement.
This problem will forward to Media communication of Consumer protection and legal advice.
Best Regards,
----- Forwarded Message -----
To: Jeffrey.wilke@amazon.com <Jeffrey.wilke@amazon.com>; info@amazon.com <info@amazon.com>
Sent: Tuesday, April 16, 2019, 10:06:49 PM GMT+2
Subject: Voucher and shopping Information
Dear Mr.Jeffrey A Wilke, CEO Worldwide Consumer
Voucher transfer requirement
We had been not trusted system sale through Amazon, as we got product problem and we must pay the cost of return post so high 37 Euro, also import fee 66 Us dollar.
This does not work for online shopping, risk and a lot of payment lost with logistic and import fee.
The best we buy from a local country or local shopping but a not different country.
Please return voucher 250 dollars to our account that you had been charged before.
History order Order# 112-2660980-2607402
We had been ordered one Phone from Amazon,
We must return for these reasons.
1. Sound and voice do not work.
2. Video camera, the camera can not use.
3. Package to send us has many spaces. Product was shaken as so much space in the package.
4. Accessories charger adapter from Asia using, we can not use in Europe and that equipment does not belong to the iPhone.
5. The other problem still contains more.
Best Regards,
Weis./W. Family

I ordered an item that is "prime" - if an order is "prime" why does it take a week for the items to show up? I was understanding that "prime membership" for $119 a year means my items will show up in 1 - 2 days. Amazon "Prime" is becoming a scam.

When i open a product page it states product able to be shipped to Australia, when i place item in cart then go to checkout, via a number of intermediate pages, the checkout page description states item cannot be shipped to Australia (IE contradicts product page).
I have complained about this a few times over the last couple of months, but this frustrating problem still exists. see photos
I suggest you do not sell goods from third party sellers that don't share your shipping destinations, I acknowledge that this may hurt your bottom line but how much do you value your customer satisfaction?, as, in my case, it is being damaged.
I tried to add two images of the problem, one of the product page and one of the checkout page, it appears to me that i can only load one photo, a major shortcoming of you complaint process.
If you need to see both images send me an email.

Sri Ram, who I guess is an online tech, just said "can't help you". Bad pellet grill after 5 months and was sold as Two year Amazon warranty. Right. You suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 05-15-2019 I received notice that I had won a $100.00 prize from Amazon. I ordered a watch & paid $ 6.99 shipping. I received the watch in 2 days & that was all fine & good. On 05-20-2019 My checking acct. was debited $98.54 dye to the fact that the shpping company said I did not cancel my new contract in 30 days with them, & they billed the full value of the watch. This watch is worth maybe $ 30.00 only.
This shipping company was Secure Luxury Shopper, or the company that debited my checking acct. was Watch My Skin. com phone# 855-628-7517. They said this continued billing was in the fine print for their contract. I told them this was not so, & I was going to contact Amazon about this & also Tom Miller, the Attorney General of Iowa about this, since I never signed up to continue on a contract basis with them. I think this is fraud, & I think Amazon should put a stop to this Give away, since I personally will never enter one of your contests again.
After telling them this, they still assured me that they could not issue me a refund, with about 20 different discounts offered to get me to stay with them. I told them no. 10 minutes later they emailed me & said my full amount had been refunded to my debit card. under Refunded order notification # 794723. I am still not happy about this since I feel they are using Amazon's good name to defraud people. I wonder how many people they have pulled this on. Please advise with an email back about this. I can tell you in a few days if this refund actually did happen. Thank you. Steve Golay

2019 5 28 Received email re order 86415619841651 from email id: Amazon@34989.eightformalsphiroshia.com under the name: Sweet and Casual saying my payment has been accepted. It is a singles site. I have never visited this site. It was time stamped 2:10 AM (I am EST) while I was asleep. I have never visited this site and have never given permission to charge my acct. I am asking you to investigate this site as a fraud/scam site. I will never pay for something I know nothing about. Johnny W. Piver

Hopefully we can resolve this once and for all.
On 5/6/19, I ordered a Hunter Ceiling Fan with a light and a remote from Amazon. The wrong fan was shipped to me from Southeast Shipments. I got in touch with Amazon and they forwarded my claim to Southeast Shipments. Southeast insisted that the correct item was sent to me. IT WAS NOT!
But, let’s move past this fact. I was charged $209.32 on my Amazon Prime Credit Card. The fan that Southeast Shipments sent me (order #113-762-120-53448244) was delivered to me in a brown Lowe’s Store box. There was a plastic pouch attached to the side of this box that was torn open and contained No Paper Work and No Pre-paid Return Shipping Label as Southeast continuously claims.
But, inside the Lowe’s box was another Lowe’s box with a sales slip saying the item was sold to someone or some company called Gulf Coast Mercantile for $128.39. A huge difference from the $209.38 I was being charge. You think maybe because the item that was sent was the WRONG FAN???
The alleged return shipping label was supposedly to be addressed and shipped to a North Wilkesboro, NC address. After multiple back and forth conversations with Southeast through Amazon by email or phone via The Amazon Customer Service Line, Southeast Shipments sent me a Return Shipping Label by email. This label was Not a Pre-Paid Label and the address was to a location in Sarasota, FL.
On 5/20/19 I sent the fan back to Southeast Shipments using the shipping label that was emailed to me. I sent the fan by FedEx and the tracking number was #787369160445 and it cost me $55.68. I emailed this tracking number to Southeast, but did not get a reply from them.
On 5/22/19, I called Amazon’s Customer Service number AGAIN and relayed all this information to your representative, Stephan including the FedEx tracking number. The only thing he relayed to Southeast Shipments at that time was that I wanted the return shipping cost $55.68 added to the refund $209.38 for the fan. The response from Southeast was again to use the Pre-Paid shipping label attached to the package. NOT??? This was a waste of time.
On 5/23/19 I received an Email from FedEx that my package was delivered to Southeast Shipments.
I have ordered many things from Amazon in the past without any problems. This has been a nightmare. When I order from Amazon, I expected that Amazon would be responsible for any problems. Instead I have had to deal with whomever Amazon subcontracted the transaction to, whether it is Southeast Shipments, Lowe’s, or Gulf Coast Mercantile (whoever they are).
So what I want is simple.
1. Verification from Southeast Shipments that the Ceiling Fan is in their possession.
2. Confirmation that the Reimbursement for the $209.38 is being applied to my Amazon Prime Credit Card.
3. Reimbursement for the $55.68 cost paid to FedEx for the return shipping of the fan.
I am Thanking Amazon in advance for your prompt attention and resolution of this matter. This has not been a pleasant experience and my further patronage will depend on how Amazon resolves it.

1st of all have a e-mail option available for the customer to e-mail upper management regarding a issue or complaint. I have informed by chat / phone, but not by e-mail because you don't have that option. My complaint is I would like to see that a e-mail option be available so I don't have to search online for one. My complaint is to have Amazon.com add PayPal as a ways of checking out with the option of sending Amazon.com a payment. As well as allowing the customer to choose PayPal Credit which means items need to total $99.00 or more to use PayPal Credit, Which also gives the buyer the option to pay it off within a six month period. I use PayPal & PayPal Credit when shopping several websites it is easy to use and convient and is the safest way to check out without any of our information falling into the wrong hands. I firmly believe this option would increase sales for Amazon.com by having this option I have many friends and family members saying that they won't shop Amazon.com because you don't have this option on the checkout for customers and they have said "I would consider shopping with Amazon.com only if they would add PayPal & PayPal Credit as a checkout option which is the top and safest way to shop online without any information falling into the wrong hands.
Amazon.com please add this option to the check out process I had over $155.00 in my shopping cart, but I forgot that you don't have PayPal as a means of checking out so I put the items aside and decided to go to eBay to make my purchase for the exact same products and was able to check out using PayPal Credit which allows me to pay over a six month period which is awesome.. Look everyone is afraid of fraud and having there identity stolen so why wouldn't you have one of the safest ways for customers to checkout with? I can't see any reason why you don't. Please add PayPal & PayPal Credit to the checkout process to Amazon.com.
Thank You,
Thomas Burzynski

Amazon promises Free next day or 2 day shipping with Prime Membership. What is the point in paying $13/month for Prime when they can't get the products delivered as promised? Amazon insists on using FedEX, which yet again, the driver failed to even attempt to deliver the order. This is a recurring issue with FedEX driver(s) in my area. The most recent occurrence, FedEX tracking shows REDELIVERY REQUESTED. I made no such request. The rescheduled delivery date is now Wednesday 5/29, almost a full week for delivery.........assuming the driver actually delivers the package. The prior occurrence, just a couple weeks ago.....took 3 days and seven phone calls from myself and the seller to get the package delivered.

Amazon Orine slammed me and took a $16.08 charge for HBO. I never talked to anyone about HBO did not want it or agree to it. They have my VISA from orders and used it unauthorized. JUST offering to reimburse me in 3 to 5 days is NOT sufficient. I am shocked to see Wells Fargo activity going on at Amazon and want a further inveatigation.

Two orders missing from Brownstown DTW5 Sort center … and reading comments on both Facebook and elsewhere on the internet, looks like this is not at all unusual. Funny how neither Customer Service or Logistics at Amazon even have an address or phone number available for Brownstown since this info is readily available on the internet and Facebook. After the deceptive information in on-line tracking and the "lack of information" employees have, I'm done with Amazon. I am just waiting for the refund for the items that disappeared within the Brownstown facility to be posted. I had to take this option since the only other option provided was that the Logistics Manager would "try" and replace the items since third party sellers may not be willing to do this. My faith in Amazon is now at zero.

I have been a customer for Amazon-Kindle regularly and for a long time. I am getting quite p*ssed off with kindle's handling of my reading enjoyment. Regularly I have to go through silly and lengthy verification processes, taking up enormous time. Today my library list has mostly disappeard leaving only a few titles and, of course not the one I wanted to open to continue my reading.
This has occured a few times with quite annoying regularity.
If you can't fix this nonsense once and for all it will be the end of my kindle association and of my recommendations of kindle and titles to read.
I want my reading experience to be enjoyable without the regular nightmare I am having with kindle.
I want all the books I have paid for re-installed on all my devices NOW. You have totally ruined again my reading relaxation for this night and I see this letter to you as a last chance to stay with kindle instead of seeking alternative sources.
You are also far too expensive for electronic "books".

I never received a package and have been running around in circles for a few days now. Employees via chat have been extremely rude and have told me contradicting things. Tonight, someone transferred me then that someone disconnected. The last person I got sat there for 10 minutes at a time and then would message me a few times then disappear for another ten minutes. They had a very poor attitude the entire time and then started contradicting what I was previously told, telling me to ask my neighbors and that my package was definitely delivered when there was absolutely no way it was..Refunding then having the customer re-order just to go through all the same issues is not an actual resolution. That's having the customer do all the work when they already did that in the first place.


I have been a customer for a long time. I bought a battery pack that would not charge, I returned the item, it wound up costing me more money than I paid for the pack itself, I am extremely disappointed in amazon customer service!!!!!

my order arrived too lateso I have cancel this order but I have don't rescive my refund ,I want my refund

Today 5/23/19 the driver left the packages exposed to the rain and by the time I arrived home from work the boxes were drenched, This in not the first time that the delivery person leaves my daughter packages sustain rain. I ask that someone inform the delivery employee to leave the packages by the side of the front door away from gaining so much rain. Both my daughter and I do not spend money on items to have them ruined because the drivers can take a few minutes to leave them by the door.
I would really appreciate if this matter would be investigated.
Regards,
Diana

I sent the following complaint to 'payments-messages@amazon.co.uk' on the 3rd of May 2019. I have not yet received a reply.
Your attention to this matter would be much appreciated.
John Revesz
Dear Officer
There has been a serious mess with the delivery of this book. I ordered the book in early March. Two weeks later I received a note that the book has been returned to the seller because it was damaged (see attachment Amazon 20 3). Consequently, I placed an order to send the book again, without being aware that I will be charged again for the price of the book. Later, I also had a computer chat with an Amazon officer, who acknowledged that some delivery problems have occurred because of Amazon's fault, and sent me a refund of £12.68 for freight cost (see correspondance at the bottom of this e-mail) . He also promised that the book will be delivered shortly. Eventually I received the book in mid-April from the Hungarian Post through DHL. I received the book only once, after a month and a half delay. Charging me twice is a total nonsense. I demand to receive back £53.54 to my bank account.
Yours truly
John Revesz
On 31/03/2019 15:19, return@amazon.co.uk wrote:
Amazon
Return Reminder
Hello John Revesz,
This is a reminder to return the item below. We’ve already processed your replacement order and are expecting to receive the original item. Please send the item back using the return label by Tue, 16 Apr to avoid the charges.
If you have already sent the item, you can disregard this message.
Print return label & instructions
View return & refund status
Send by:
Tue, 16 Apr Return method:
Self dispatch
Differential Equations and Linear Algebra..
Item subtotal: £49.99
VAT: £2.55
Postage & Packing: £1.00
Total: £53.54
Your Visa will be charged £53.54 if you don’t send the item back by Tue, 16 Apr.
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

I would give it less than 1 if I could. Amazon debits your account automatically for prime even when you have auto pay turned off. They debit my account for $119 without my permission and when I cancelled the said my money will not be back into my account until June 4, 2019. They made my account $0.00, I had my bank on the phone, he said if they would cancel original payment It would go back on my account instantly but Amazon said they can't do it, it is just to draw interest off my money. Why keep paying for horrible service, I have had packages by post office never make it, the logistic team ran out of time so package was put off till next day and same thing happened. Why pay for prime when the shipping is crazy and they take your money even if you have cancelled auto pay. Customers who are experiencing same thing as me need to do a class action law suit to show these big companies that we are tired of the crap. Audible has one. Sad just sad a company would take money the way they are!!!!! I been a prime member for 4 years and each year it gets worse.

On 5/21/ I was to receive an order from Amazon. Being a prime member I counted on 2 day delivery. At 5:31 pm the USPS carrier stated that the door was blocked and could not deliver. I was standing at the door at that time and nobody vame to the door. WEhy do I have prime membership if the USPS lies and will not deliver package. Maybe I should cancel mu membership

The customer service rep hung up on my when I tried to file a complaint against the drivers. He was very rude and unhelpful prior to hanging up on me.

I had two credit cards on file with amazon come to find out they were double charging me taking money out of both cards for the same bill they told me I would receive my money in 3 to 5 days that was a lie I have an email from them saying that my refund was 67 dollars and some cents will I got 41.00 than I called them and they told me the rest of it was to be put on by Monday that was a lie just called them and had to argue with them now the rest of it is suppose to be on by 3 to 5 days again . I live on SSA and need what money I have . They did not offer to pay the 26 % my card charged me and the over limit charges . If this is the way Amazon does the older people than someone should do some thing .

Order # 113-5743715-1802606 This order was returned from the Severna Park United Title location at 572E Ritchie Hwy. The driver Brian Longley has stated that he logged this return order in on May 6th. The item was a Beyond Proper Skirt for $69.50. Please credit my account for the $69.50 as it appears that you have lost my return. Please contact me to confirm receipt of this message and the return to my account of the $69.50. Thank you Ronita Evans

Delivery today was made to the round newspaper hole, under the mailbox. Rolled up and stuffed inside. I'm surprised I even noticed it? Lately the deliveries from Amazon, and made by UPS, Fedex, Amazon(Prime), can't seem to find my front porch? Sometimes they find the front porch and they set the items directly in front of my storm door, making it impossible to open the door without knocking the packages over.
The delivery today was an aluminum start up capacitor for an a/c unit. To begin with it was packaged in a small bubble pack shipper without any other protection. So the item is severly dented, and I may have to return it. I'm not sure about the return. It may be useable? I have to investigate further.

Horrible Customer Service. If I could give Amazon a big fat zero, I would. Worst thing is I'm a loyal Prime member needing help to fix an Amazon rep screw up and no one cares to help me.I filed an escalated customer complaint & was promised an answer in 1-3 business days. They lied-no one ever called as promised or sent an email with the outcome. All the reps who have handled my account in the last 3 months should be fired!!!


Good Evening,
My name is Michelle K. Patterson. I am a Prime Member. On Monday, I placed an order for 30 books, in which I am the Author of; titled "Closer."
On Monday, April 29th, the Customer Service Agent informed me that I would receive the books within 2 days.
I asked the agent to please confirm the information for sure, because I saw an email that confirmed 5 days or more. The Customer Agent assured me that he made the necessary correction and update, and as a prime member I would definitely have them by May 2nd. I confirmed a third time, "Despite the quantity of (30) books, will it still arrive before Saturday for a special event-book signing?" He responded, "Yes".
Today, I contacted your Customer Service line, because the books still hadn't arrived. I received very rude and poor service, the young lady (Rashik) was very unprofessional. So, I called back again, and I was fortunate to speak with an agent who genuinely showed concern about my inquiry. I am thankful for that. I was informed that there wasn't anything that they could do to adjust the order. In fact, they would not transfer me to a supervisor. She initially said she was a Supervisor, than revoked her comment. Then, I was placed on hold.
Here's the situation: I have a deadline and my first book signing on Saturday, May 05, 2019. Is there anything your someone can do to help me? I realize that occasionally, the wrong information is given to customers. Unfortunately, that doesn't help with my situation/ or the inconvenience I've been caused. Is there anything that can be done? I'm attaching my phone number as well: 872-214-3455
Thank You,
Michelle K. Patterson

Re:
ORDER PLACED
April 26, 2019
ORDER NUMBER
111-8429322-9344200
Received partial order today of 4 chairs for this set. The glass table was dropped by the FED EX delivery driver and this table is being returned to Cymax. When I opened the box of chairs I noticed they were not finished on the back side. I made several calls to Amazon personnel, spoke with 2 managers and once I explained the situation to one of the reps I was told "LISTEN, THIS IS THE WAY THIS WORKS...…" I realize that Cymax as an outside vendor shipped this set, but I received no support from your personnel on the phone. I spend thousands of dollars with Amazon, check my account. But, after this instance I will buy elsewhere. I am working with Cymax now to get everything returned and credited to my account as I will purchase another set tonight locally. Amazon has lost an old an valuable customer, shame on you! You are very big, but remember it was a lot of little customers like me that made you into the huge company you are today.


My order no113-299 1813-9692260 When it arrived I had no invoice and only one of the two things I ordered was in a UPS box that seemed to have been re taped. This is not what I expected. My phone is 214-277-9062 please help.

I purchased a motherboard on Amazon last week the board was bad so I sent it back for RMA they sent me a new board and the new board was bad as well but now it destroyed my video card and my CPU, The CPU was readily available so I purchased another one from Amazon however the Video card is no longer sold by amazon so I feel there product damaged my items that I did purchase from Amazon to begin with, I feel that Amazon is liable to replace the 2 items that were damaged by the new motherboard, I have been on the line now for over 2 hours talking to 4 different people about this and they all say they agree with me that you should replace the items that were damaged by the new motherboard but they dont have the authority to do so. However now after the 5 person is on the line they are willing to cover the CPU because they agree this was something that should not have happened. I own a computer company {Reality Bytes LLC.} and have been purchasing most of my products on New Egg I am trying to start buying all my products from Amazon because I already do all of my personal shopping hear. however after my experience so far I am wondering if I am making a bad decisions, If you look at my account you will see for my own personal purchases I buy a lot from amazon.
I am looking for some kind of compensation for the Video card that was damaged from the new mother board I purchased last week The video card was purchased from Amazon - Ordered on April 23, 2019 Order# 113-2848028-2815452, Your company already refunded the amount of the CPU Processor stating that they understand it was damaged by the motherboard. I am looking for the same consideration for the damaged Video Card. I can be reached at 239-900-6100

getting very tired of ordering somthing from and finding out after the fact it is coming from china. which takes 6 weeks to arrive unacceptable there should be something on you sit that says where order is being mail from. before you order. tired of ordering and finding out it is coming from china. I can,t always wait 6 weeks for something very poor

First they didn't deliver a package then I called and passed me to a non english speaking person.
I still haven't found out what happened to the package.
You need better comunication lines to the customer.
Fedex and UPS play this game.
Dan G.

WHAT IS YOUR COUSTER CAIIR NUMBER I CANT REACH YOUR ALL NO IS NOT REACH

On April 19th, 2019 a Prime delivery van driver ran through two stop signs after coming out of the Bucky's gas station @ Highway 50 and Interstate 80, and drove south on highway 50 at a high rate of speed. Was driving using two elbows as she was ranting and raving with her hands while talking on the cell phone. Happened between 3:50 p.m. and 4:00 p.m. License number of the van was: State of Nebraska WAU 185. This driver is going to cause a major accident with fatalities if her driving habits continue in this manner. Also think it is against federal and state laws to be driving and talking on the cell phone, Thank you for providing a way to monitor you fleet of vehicles safely.

I ordered marine white paint and it was delivered yesterday dripping with paint all over delivery box, all ov er my hands and what a mess on my counter

My order was suppose he delivered on Tuesday April 23 I live i n a townhouse I was told it was left in mail room which there is none.total cost $20.53 Timesless Frame sold by Amazon Services . It had to be delivered to wrong address .Who do I see about refund please advise.
Plus you don't have a good service for returns of missing items bought thru you.

One of your delivery men was delivering a package across the street from my house on Highland here in Oakland California around 10.30a.m. I was outside smoking a cigarette and talking on my phone. He proceeded to ask me what my problem was, I informed him I live here, and I was not watching him. He kept asking me what was my problem. To make a long story short he called me a Bitch as he was leaving in his personal car. I could not believe it, but it happened. Just thought you would like to know.

I have been trying to order a wood smoker smoker for nearly THREE weeks and nothing has happened I ordered a large wood cutting board that says it was damaged in shipping. I have used customer service and no results. Can you ship my items or not??? I am very frustrated and disappointed with your lack of communication and service. Why you have vast resources and a great reputation but for some reason I do not matter very angry and disappointed.

I was supposed to get a order on Thursday April 26, 2019. When I bought the item on April 25, 2019 it said if I bought it in the next 7 plus hours it would be delivered the next day. When I checked on the order it said it was out for delivery. The map showed that the order was 6 blocks form my house. The next time I checked it was back at Amazon's delivery services center. Then I get this message: (
Now expected April 26 - May 1
We're sorry your package is late
We're working to get your package back on track, and we'll let you know when your package is out for delivery.
Please come back Thursday if you still don't have it and we'll help you out.
Was expected Thursday, April 25)
This has been the second time in the last 6 months that this has happened and I pay for Amazon prime.
I am really starting to think I should just pay a little extra money and buy my stuff from Walmart, Menards, Home Depot, Kohls, Target ect.

I was disconnected twice when I called your Customer Service Line. The purpose of my call was to speak to a manger regarding the poor customer service I received regarding an order I placed on 4/23 for brake pads and rotors. This item was advertised as being the last one left and stated "Hurry UP and order", which I did. My account was charged the full amount of the order. Then I received an email saying we will let you know when we have a shipping date, I waited two days, still no shipping date, I called to see if you could either express deliver the order or cancel. I was told you could do neither and that I had to wait until next Friday to receive the package. This is no use to me. I have someone to do the breaks this weekend. I spoke with supervisor to cancel the order (my second request) she told me no, she could not cancel. I explained to her you took my cash knowing the item was not in stock. And, I am now not able to cancel and buy elsewhere!! Had I known the item was not in stock, I would not have placed the order. Your website, misrepresented this item as being in stock and it wasn't. I would appreciate a phone call tomorrow to rectify this issue.
Sincerely,
Maureen Walsh 857-499-6024

Purchased a $199.00 Automotive powered buffer kit.
Product arrived at USPS and rejected due to a liquid chemical spill covering the shipping boxes.
I am out $199.00 and Amazon stated that 3-5 days before any action would be provided.
Understand I spent time working with 3 different CS who provided no corrective action. Emails and pictures issued to cs-reply@amazon.com.
Amazon response and support from
A Customet Support was not acceptable by my standards.

I'm a Prime member. I attempted to watch the movie "A Father's Nightmare" today, 25 April 2019. I only wanted to RENT the movie, NOT buy the movie. The rental price is $3.99. I pressed the RENT block. The following screen which displayed BUY the movie. I did not want to buy the movie. The movie barely started - less than few seconds. I cannot cancel this order because I went past the time "allowed" to cancel. You are telling me that I have to pay $3.99 for a movie I did not watch. I don't think that a FEW seconds of nothing costs $3.99.
I enjoy the convenience of Amazon, but sometimes you appear a little SHADY!
Refund my $3.99 or I will cancel my 12 year Amazon subscription! I enjoy the lower purchase price on some items, but I find many items cheaper at/or online from the actual seller.
Not that you care, but you may well be losing a VERY GOOD CUSTOMER

On 4/25/19 we were walking our dog in a residential area where there are no sidewalks an amazon driver we went speeding by narrowly missing my wife an me. When I yelled slow down the driver, who was not looking at the road but was reading her rabbit (GPS), stopped and said she was tired of being harassed by the people in the neighborhood. She claimed she was calling the police. I told her to call them I would love to explain to them how she wasn't looking at the road was going quite fast and almost hit me. She said he dispatcher was on the phone with the police and she had to côntinue her rout. I called the police. She lied. Incident took place in Fairview Park Oh on Rockport ave zip 44126 incident happened at about 11:30 am chevrolet express van license OH #PJY2869 amazon inpac number 36. Very poor an dangerous agent to have for amazon.

I ordered a laptop on Amazon on Monday April 22, 2019. I chose 2 day shipping. I got order conformation shortly after with a Wednesday April 24, 2019 arrival. Everything went downhill from there. The order # 112-9537250-1038622. I waited all day for the shipping conformation. I emailed first and was told in that email that you had a manual review process to ensure the card was the right card to charge the payment. This was to take 12 hours. I also called customer service and they said they would escalate the order but I still had no ship conformation after the 12 hours. I emailed again and was told that it takes 1-2 business days to process this review. The order was still not processed at that time. I have called customer service on at least 7 times and no resolution. Each time I was to l d it would take a few hours. And I have waited and waited after each call and it was 8 hours one time 12 hours one time constantly waiting with no resolution The l last time was 5:55 this morning and was told that should be resolved and given ship conformation within 3 hours. That is fast approaching and I have my doubts that it will happen. I told the rep that if the order was not finalized I will be canceling. So there it is . At 9am central time this is what I will do. This has been that's worse experience I have ever had and I may never o order from Amazon again.

you lost my business due to closing my account twice in a month and making me talk too people whom can barley talk English, I think you better have a manager contact me, and if I want to buy something i'll buy it, I really don't like being solicited when there is a problem "the balls in your court"
I will sign in on any computer as long as the e-mail and password are correct! get it
gary 303-973-7704

Regarding order # 112-3002841-4443464:
Badoit water case.
Estimated delivery was, you said: 4/15/19 to 4/18/19.
On 4/21/19, I inquired online. Your pro-forma apology declared, "Sorry, your delivery is delayed. It is now due 4/22/19."
On 4/23/19 the message still read, "Sorry...."
Today, the message read, "Sorry, it will come today."
I did not.
What the hell is going on?
I want an explanation and a FIRM date.
-NRK
4/24/19

My credit card has been charged for US Dollar 14.95 on 29.01.2019 against Audible US without my consent and without using any of the content of Audible US after expiry of the Trial period.

Ordered a glass jar which contained a product called yeast plus made by Twin Labs. Package arrived today and the glass jar was smashed and broken into pieces with contents spilled all over the inside of package. I ordered this through Amazon and would like to have the order refilled by Amazon.

I AM ABSOLUTELY LIVID! I HAD ACCIDENTALLY HIT THE WRONG SHIPPING BUTTON A MONTH AGO AND WAS ENROLLED IN AMAZON PRIME. I IMMEDIATELY PUT IN TO CANCEL IT AT THE END OF MY ORDER. IT EXPIRED TODAY, 4-20-19. I HAPPENED TO NOTICE THAT YOU GIVE PEOPLE WITH AN EBT CARD OR MEDICAID A 50% DISCOUNT OFF PRIME!!!!!!!!!!! WHO THE HELL DO YOU THINK PAYS FOR "THOSE" PEOPLE TO HAVE THEIR "FREE" FOOD CARDS AND MOSTLY "FREE" HEALTHCARE?????? THE TAX PAYERS DO, AS YOU WELL KNOW!!! I WOULD HAVE TO PAY $155.88 A YEAR WHILE "THESE PEOPLE," MOST OF THEM HAVE MORE MONEY AND "THINGS" THAN I DO, GET A HUGE DISCOUNT. AS SOON AS I RECEIVE MY LAST ITEM I ORDERED TOMORROW, AND AS SOON AS I PAY OFF YOUR BILL, I WILL CANCEL MY ACCOUNT. I KNOW YOU AND BEZOS COULD CARE LESS. AND ACTUALLY, YOU'RE NOT AS CHEAP AS PEOPLE THINK. I HAVE ORDERED MANY BOOKS, DVD'S, ETC. FROM BARNES AND NOBLE AT A MUCH CHEAPER PRICE THAN YOURS. AND ALL MEMBERS ALWAYS GET FREE SHIPPING!! YOUR COMPANY AND YOUR BIG BOSS ARE DISGUSTING. I REALLY ENJOY LISTENING TO ALL THE EMPLOYEES AT WHOLE FOODS THAT DESPISE YOUR COMPANY, BUT UNFORTUNATELY NEED THEIR JOB UNTIL SOMETHING "BETTER" COMES ALONG FOR THEM. I WILL BE VERY INTERESTED TO SEE IF ANYONE RESPONDS TO MY COMPLAINT. BY THE WAY, I LIVE IN CALIFORNIA AND IN THIS STATE "FREEBIES" IS CALLED MED-ICAL. THE REST OF THE UNITED STATES IT IS CALLED MEDICAID. I WORKED IN THE HEALTHCARE INDUSTRY ALL MY LIFE AND I WOULD SEE THESE OH-SO-POOR PEOPLE COME IN WITH THEIR MEDICAL CARD FOR THEIR RX'S, WHILE WEARING "REAL" DIAMOND JEWELRY AND THEN GO OUT TO DRIVE AWAY IN THEIR LINCOLN'S AND CADDIES. AND THAT WAS 35 YEARS AGO. IT IS SO MUCH WORSE NOW. I AM SICK OF PAYING FOR EVERYONE ELSE, AND I WILL NOT SUPPORT YOUR COMPANY OR ANY OTHER THAT TAKES ADVANTAGE OF HARD WORKING, TAXPAYING CITIZENS. AND BY THE WAY, "LEGAL CITIZENS'!!!!!!!!!!!!!!

Ordered Twin Labs Yeast Plus several days ago. Package arrived today in a large padded mailing envelope with bubble wrap around inside glass container. The glass container was smashed with broken glass everywhere and the contents were spilled out and unusable due to contamination of glass pieces, etc.

Came home after work today to an Amazon van on my street - not unusual - what was unusual and inexcusable was the driver who exited the van leaving the door wide open and "music" with filty language blasting as he sauntered up to my neighbor's house to deliver a package. We have small children near - not to mention the offense to anyone else. Not a good representation for Amazon, to say the least. If this guy doesn't know, train him, if he does and doesn't care, then relieve him and get someone who makes you look good. What I witnessed today...shoddy.
Teresa

My son 15 used a MasterCard gift card in Dec.2018 . He bought something spend the whole amount of money. Cool everything is fine at this point. Then in April 2019 he bought 2- $ 100.00 Amazon cards with his first paycheck put the money on his account (865 216-8983).
Adam Anthony Moffett. . Which if his account needed to be verified it should have not taken his 2 new amazon cards on it. Right makes sense to me. Now he has 2- $100 Amazon cards on an account which needs to be verified for some dumb reason with a gift card he used 3 months ago.WHO KEEPS GIFT CARDS AFTER YOU USE THEM.
So now I’ve call 3 times talk to countless people since we can’t verify the original gift card (MasterCard) number there’s nothing they can do . There has to be something. This is wrong. I will never buy another amazon gift card again. This is just stealing.. need help

I made an online order on 18th of April 2019 and selected same day delivery option. I didn’t receive anything until midnight and I called customer service number. I talked with a lady and she mentioned me to golf on 10-15 minutes on call to direct me the relevent personel but I listened Classic music for 1 hour. I called that lady again and she told me to call my bank for approving the purchase. No one from Amazon informed me about this in advance. I called my bank and they told me that there is no problem from their side. I called again Amazon customer service and this time talked with a man. He told me to send a fax to verify my credit card. Shortly I would by a BlackBerry for my wife as a surprise gift with same day delivery option but couldn’t manage this because of the unnecessary procedures of personel of a world famous company Amazon. I was hold on and talked with cell phone at midnight for at least two hours and now I am wondering my cellphone bill. As result I quitted my purchase from Amazon and I will never try again. I will tell my awful experience to all my friends. I am living in USA and have valid credit card but couldn’t manage to buy a phone from Amazon. I advise you to check the procedures and quality and customer service of the company. As I mentioned I will never buy anything from Amazon anymore.

I ordered two items. I needed the items on April the 19th, that is why I ordered these to be delivered specifically on this date. Now your system is showing a week out on one and a day out on the other which upsets me.

I signed up on one of the surveys addressed from Amazon thinking that you are a reputable company and no harm would happen. The survey was from Natures Cure CBD's. I know there was some fine print that I neglected to read but here is the story.
They have charged me $95.10 5 times in less than 30 days. That is $475.00
3/21 $95.10
3/22 $95.10
4/7 $95.10
4/8 $95.10
4/10 $95.10
They are to send 1 bottle a month per their small print and yet here I have been hit five times in less than 3 weeks. I received the initial order that I paid only the shipping on and 1 more box that I have sent back to them, and I do have a tracking number. They say I have received the product, but that is not true. What recourse do I have?
These people are scammers and yet you allow them to run on your platform. I have been able to get two charges refunded but granted, it is not back in my account yet. I would ask for your help in resolving this. I know that I am not the only person this is happening to but by you letting them continue using your name I feel that you are condoning this. I want to trust Amazon but at this time I would need some form of resolution to this problem.
I can be reached by email at smobley@web-access.net or by phone at 325-348-3771. I hope that I do not just get a canned response. I like shopping with you but I will stop just for my own security.
Thank you for your help,
Shirley

I am basing my experience at a 5 for frustration. I just got off the phone with customer Service a David O he said and he had no reference number or anything to give me. I had called because my account is attached to an old email of work that I am no longer employed at. He said there was nothing he could do because the account has had no actively to it. I explained that is because I cannot get into the account to do so. I asked if he could reset it or what is the process. he stated there is no process except a security process however he couldn't do this security process because my account was no activity. I said could I start the process so I could use it and he said no the policy was there was nothing he could do I cant even go into the account and delete but also told me I was the only one that could delete it but I cant get in.
Everything he said did not make sense and he was very blunt and rude not at all who I would think a customer service rep would be. We have a business account with Amazon as well as I have my mom set up and my personal self...This has made me so upset at the lack of any resolution to assist me. Not only does this make me fear my personal information that I no longer have access to but the world could have this access or someone else if they happen to use my old work email. this is not right at all....My old work email associated with the account is christina.. I truly hope that someone reads this and understands my frustration.


I was going over my bank statements to balance mu checkbook because my money didn't add up, and saw since January 2021 someone from Amazon was taken money out of my account for things called the emeral package i don't play games on my tablet non does my wife they gave me some money back but i still have 925.00 wrapped up with gae dtuff i didn't use i want my money. Jeremy S.

I looked at my bank statement and realized Amazon was taking money out of my account which they said it was for a game pack, i dont play game on my tablet, i am owed 900.00 from January 1, 2021 till April 2022 i was only given back 290.00 . I want sometime done about this.
Jeremy Shumard

I have order fridge ice door and it is showing delivered on 15th June which was not received till today 25th June. It was prepaid order and I have tried to complain via help desk which was also helpless. No answer till now
My order number is 408-3070310-7706768
Tracking is is 278851276862
I need my order get delivered or return/refund my money

I placed a huge order with Amazon on Sunday night. Immediately on Monday morning I realized it was being shipped to the wrong address. I contacted Amazon immediately. Nobody seemed to be able to assist me. This went on for hours. Amazon had me contacting USPS/Seller/etc…. As of tonight at 1:40am I can still not get any updates or assistance. I would list images below but the order is so large until it would take me forever. This is extremely stressful and nobody at Amazon seems to care or know how to fix the issue. Guess I will decline the charge and reorder. What a pain and unnecessary stress. Thanks Amazon! Thought more of you prior to this fiasco.

My name is Larry Osborne. I have placed a great deal of orders with Amazon. They have always come through even
if there was a problem with the order. All in all. Amazon has done a great job.
I placed an order last Friday, June 17th for 2 packs of seat belt clips. Very small item. Still have not gotten them and today is the 20th. Customer service is going to send a replacement and should ariive tomorrow. The lady I chatted with said she was making a one time exception. That fine, if that is what she is calling it. I really don't want any exceptions for me when I am only the cutomer waiting on his order to arrive.
I wanted to send this to Amazon and I hope that corperate gets to read this. When Amzon use the usps to send items out, there will be problems. Two of those problems happened to me. I did get one of my items today and it came by USPS. I got home and opened my mailbox and the package was cramed in the box very tight. I could tell it was probably the Trident gum I ordered but I managed to get it out. Thankfully, not damaged. I would probably
never went to this extreme but I can tell when something is not right. The customer service lady said that the package that has not arrived yet was in the delivery cycle. Not sure what that means. I know that I am a prime customer and place many items with amazon. Being a prime member, I really expect the item within 2 days. That is the delivery cycle I am looking at. Going to make this short. I wanted to give my opinion to someone in management. If you continue to use USPS, you will probably run into problems. The post office here in Greensboro
could use a lot of improvement. I have delt with them before. All I know is, they are late about getting an item to the customer. I wanted to pass this on to someone there that might take a look at what is going on using the postal service. My items have always made their way to me when amazon use their own trucks which come on my street every day of the week. That is my suggestion.
Thanks,,, Larry Osborne

Your drivers keep loosing my packages and delivering someone else’s packages. This has happened on 3 orders in 2 weeks. Very unprofessional. If you can’t keep up with your deliveries no better than that, then I will not be renewing my prime membership.

The Amazon business customer service has been so rude and has made me lose customers due to negligence on there before constantly transferring me back and forth telling me my account is on hold when the application department stated that is not on hold. Amazon is putting my business in jeopardy with the negligence to help a customer which is me now my business is suffering I’m a small business owner just starting I can’t afford this. Amazon is the worst. Never received an email stating anything of the sort

Anytime I made progress paying things down I was rewarded with cuts to my credit which meant it negatively impacted my credit score. This happened 3 times. Predatory at best. I will never use Amazon again.

THe customer service was rude and ther is no way to file a complaint. He/she basically told me to fuck off before transfering me. And the lady after helped me with my problem.

I placed an order on June 6,2022 and I didn't receive the item when it was supposed to get here which was on June 8,2022 and I wasn't notified until 5pm on the 8th it was an item that I needed now they tell me it takes 3-5 business days for a refund for an item that amazon has. if I was notified the day before that the item was damaged I would be able to try and find the item elsewhere and can reorder the item but I wont get it until the 15th which is to long for me to be without a vehicle because amazon is getting so sloppy on how it treats its customers.

Ordered a drill bit. Had a construction crew waiting. Received a pair of slippers instead. Drove over 200miles to get drill bit. Seriously, SLIPPERS!! TRAIN YOU EMPLOYEES FOR GOD SAKE!!!

Customer Service has dramatically deteriorated. Looks like agents are working o. Multiple calls at same time.
Trying to get an issue resolved. Agents come on the phone several times and ask me the same questions over and over. After two hours on the phone the call gets dropped. Called again and the agent has no record of my call.
This is making me think that online shopping is becoming too much of a hazard. It is easier to go to the store and get the issue resolved

Can't access my account and told due to not using the account for almost a year it got closed and deleted all my purchase history

On May 8th, I placed an order for an IPHONE SE and received my order with no delay on May 11th, 2022. When I opened the box that amazon delivered. Found out that the IPHONE was sealed but empty. Took pictures and Immediately contacted amazon and they agreed to replace it. On May 13th the replacement shipment order came and to my surprise the IPHONE case was sealed but again it was empty. Immediately took pictures and once again contacted amazon and they told me that they will replace it. Which they did. On May 17th we received the 3rd shipment and once again the IPHONE case was sealed but empty. Took pictures again and contacted amazon. This time customer service said that they couldn't do anything else. Didn't offer an Investigation or try to solve the issue that looks like it is internally from the company or warehouse. After so many years of doing successfully business with amazon. They didn't care to follow up to resolve this issue. Telling me that they are not able to give me a refund or replacement which I don't want any more. This is very BAD service. I received a letter saying that I need it to file a police report, which I did, because I want to get this fixed asap. How can I order a product and never receive it? The worst thing is the box from amazon came sealed inside 3 times but was empty the IPHONE BOX WAS EMPTY. I got an Amazon box with an empty iPhone case that was sealed. Need to start an investigation, somehow the IPhone are missing/ disappearing from the box before delivery. This is Very bad and poor service. I just got my account closed because "supposedly didn't comply with the terms of their conditions. According to them I created another account to place orders which is not true. I don't know for which purpose I need to do that because I have been a customer since 2013 approx. I want the refund of this order. Pay with my debit card $450.00 plus a gift card of $30.00. I need this issue to get solved.

My Prime Membership was canceled without my consent. Both my Bank and Amazon admitted that it should not have been, and in a May 25th email I received from Amazon, I was told that everything was resolved and my account was restored with full access. I never lost access to my account, just to the Prime Membership. I was assuming Amazon put the Prime back. I see that they did not.
The customer service I have received from Amazon throughout this ordeal has been the worst I've ever experienced. I was canceled without my consent. I was told that I would have to speak to someone from the Corporate Office, yet was told I'd have "to Google it" to get the contact info.
I was canceled while Amazon kept my payment. The then refunded it after I asked them to restore my Prime. I just want my Prime account reinstated. My family and I use this all the time and have been members for years. The way I have been treated has been deplorable. Please help me.

I recently started working for Leonard Buca, a delivery agent for Amazon UK. They are nothing but a bunch of incompetent business operations. I have had payment issues with them from the very first day I started working with them. I would appreciate it if I am pointed in the right direction for this type of complaint

Order number: 112-0822586-3965864.
We bought a living room sofa modular set that is flimsy and broken parts. We had bought insurance as well for it. We could not put the complete set together due to the broken part. It took over a week to get the part and even that was torn underneath the sofa. The complete set is flimsy and the edges do not come together and the back tilts back is not flush with the fixtures. We have tried to communicate with the seller based on Amazon's communications but they are not responsive. We were told by Amazon that we could get rid of it or donate the item and we would get a full refund, and soon after we got another message asking it to be shipped back. In-between messages we already purchased another set (from another company). We have wasted hours on end putting it together, dismantling it and putting it back with a new part. All the cushions come compressed as well. It is difficult for us to repackage it and ship it back as even the boxes the materials came in have been discarded. We asked Amazon to come pick them up but they only told us to do so. We have spent over 3+weeks on this matter. Please send someone to dismantle it, box it and hip it back as we cannot do this. Also, Amazon should look at practicality of returns of large items before agreeing to put them up for sale. This is too difficult based on the time spent on these flimsy non-work able products for us to handle. It should be the responsibility of the seller or manufacturer to pick up the product if defective and does not live up to it's advertisement. Please call us at 4698795002.
All images are available on the communication on the Amazon page.

I placed an order to be delivered as a gift to a post office for my son. I filled out the form available on the website during checkout for delivery instructions. Yes, it's a place of business, Monday through Friday 10am-4pm for delivery hours. No, they are not open for deliveries on federal holidays or weekends. I even filled out the additional instructions for the driver stating it was a post office and to please deliver during business hours to staff so that it could be placed in the correct box. It was to be delivered May 9. When I was tracking the package it was out for delivery May 9, however, the post office was closed. I called customer service. The representative said the only way to make sure it would be delivered during those hours would be to put in for a specific reschedule. Okay, fine. Tues, still not delivered, post office closed. I messaged customer service. They said it was done wrong and it would be delivered the following day. Wed, still not delivered, post office closed. Messaged customer service again. More apologies, to wait. Thurs, still not delivered, post office closed. Now I can no longer track the package and I am frustrated wanting to know what I will be given for recompense for this inconvenience. This was a gift! Very late! My son had now made daily trips to the post office expecting this package. I was told they could refund my purchase and still keep the item WHEN it arrived, not IF. Ok, fine. Friday, still no delivery and now they say it is lost in transit!? What? They are confused. Monday again, May 16. I message customer service, representative tries to set up a 3 way call with the carrier and amazon customer service. Failed. I only spoke on the phone with customer service. The rep understood what I dealing with and what I was told how it would be dealt with was beyond his ability and transferred me to the manager. Spoke with manager who seemed not to understand that I was I would be given a refund for the item and to keep it when it was finally delivered as recompense for the inconvenience. She had no other information on how this package was to be delivered and that it did not matter since I had received the refund. This manager was rude and got frustrated to the point of not listening to what I (the customer) had to say. She offered to give me the number to call the carrier to find out what happened to the package. Isn't that something they should have done at the beginning? Why is it now the customer's responsibility to ensure proper delivery? She asked if I had contacted them. I told her this call was supposed to be 3 way with the carrier but they failed at that due to connection problems. I asked her if she had contacted them, if anyone prior to this had? I had been told each time I contacted customer service that an escalation was being placed on the order history for the package so each time in the future they would have all the information. That seems false as I had to explain each time the problem and what I was told would be done to fix it. She then decided to just tell me that it was no longer a problem because I had already been refunded for a product I did not receive, which is still not the issue, and that she offered a gift certificate. She did, I did not decline the gift certificate, I asked what will be done about the missing package. When she got frustrated enough I asked to speak to her supervisor. She said she doesn't have one. I asked for anyone above her, phone or email contact, and for her name, again. She gave me her name which I had difficulty understanding and got upset about personal information. I was simply wanting to know how to identify her for the company for this complaint. She was supposed to give me an email. When I asked if the call was being recorded she hung up on me. She told me her name was Vee or Zee, I still am not sure. I had a difficult time understanding her through most of the call due to her accent, at the beginning it was because it sounded like her microphone was against her mouth as well. This phone call took place May 16 2022 at about 2100 CST. The phone call was initiated at 2038 CST but it was 2100 CST that it was transferred to her.
My problem is that I ordered an item for a gift, filled out the boxes provided on checkout for delivery, it did not get delivered. I have spent everyday dealing with customer service to resolve this issue for over a week, except the weekend, with no solution being applied. Now, I am expected to start the process all over again using the refund I had received for recompense in the first place to chance again if the delivery will be made. I know Amazon makes the routes and the order of delivery for the routes and then assigns them to the drivers. So why have me fill out a form for specific details for delivery if it will be ignored? After this escapade I don't know if I want to deal with Amazon again.

Amazons service has gone so far down hill in the last year. They raised their prices and somehow got even worse.
They give a delivery date and don't even ship your order until AFTER the date given. So paying for prime is really NOT worth it because you still don't get anything faster. They also refuse to refund you for items that are lost. And when you complain about companies they ship with (cough cough *ASL*) they say they won't use them for anymore of your orders. Yet end up ONLY using them.

Amazon locked a business account due to charges that couldn't be replaced with another card. They only reached out via email days after it was locked and I tried calling. The customer service area could also not speak with the team who locked it and filled out a form explaining the situatio n. Each 24 hours was how they responded with very cryptic emails say account you autorized not good or associated with your business account. They never said which card they were trying and since it was closed I could not go in a fix it. Their communication was terrible and took 24 hours between each email. I called 2 different supervisors and each agreed the situation was messed up BECAUSE the account was closed and I couldn't add cards to it. They each wrote long forms explaining my situation and requitement to do business ASAP because they messed up all communication with me. Your process is broken. See their steps below. I wound up getting a second card cancelled because they charged a card that I didn't authorize and could find the order number. ALL CUSTOMERS should get a response from Amazon during order searches that say " order from another account - please log into that account!!!!!!"
Details of events:
I had a business Discover card get closed due to a fraudulent charge. It takes 8-10 days to receive another card so Amazon went and charged my Visa on my personal amazon account without my authorization. When Visa alerted me there were new charges on my card, I looked up the order (which was from my business account) and could not find it on my Amazon Prime. I didn't think to look on the business account because that account used my discover busines card. I received the new Discover card before I realized they charged my orginal VISA and added it to the business account (card 6678) THEN AMAZON LOCKED THE BUSINESS ACCOUNT. I reported the charges on my visa as unknow so THAT CARD Also GOT cancelled. But Visa said before we decline these charges check with Amazon. I called and Amazon said they were from my business account. BUT VISA cancelled my card anyway (another 10 days to get another new card). I could not reach the cb-in team at amazon becuase they kept authorizing the wrong card to charge the ones that hit the calcelled card. This HORROR went on for over 10 days to straight. YOUR PROCESS is broken. 1. if they never tried to charge my other amazon account and card this would never have happened. NOTE the Business account did NOT have my personal VISA card linked to it!!!!!
I am extremely frustrated and annoyed at this long process. Your front line Supervisors were very empathetic and tried to help but it was obvious that the team who locked the account NEVER read their submitted forms!!!!! Iwill never recommend opening a business acount with amazon. Your locking of an account and not allowing a discussion with the end user was a apoor decision. I could have straigtened this out with one phone call. BAD BAD BAD Gayle Ostic - I am a long time customer and purchase 100's of $ of items. Your handling of this problem almost caused my to loose a couple of vendors for my business.

After almost 3 hours on the phone and having to download 4 different apps the rude customer serve guys(3rd one I got transferred to) just hung up on me after telling him I couldn’t just run to Walmart. No of it made sense and it was already hard to understand due to a language barrier. They did not explain why I couldn’t just get a refund to my account for the 5 items I never received and just kept telling me to try other means such as Venmo and cash app which I use neither. It was the most unprofessional customer service I’ve ever dealt with and came off as very sketchy!

The FireTV I have had for less than 1 year is stuck on the loading screen. I have attempted all troubleshooting to no avail. The TV remains stuck on the loading screen and will not move to the actual TV. I have chatted with Amazon (where the TV was initially purchased) and they have led me through all the troubleshooting steps, which have not worked. Factory reset options are not working, and basic reset is not working as well. The TV remains stuck on the loading screen and will not load to anything else despite multiple attempts over several hours. I was on a call with Samantha from Amazon's customer service department from 4:07pm-4:39pm (after being on a chat with Megha from 3:06pm-4:07pm). Samantha was extremely unhelpful and wouldn’t allow me to speak with a manager despite multiple requests. She declined to give me a number to call back if Insignia is unable to help me. She declined to give me any additional information to identify her or the problems with this call. She eventually ended up ignoring me and not responding to me at all so I had no choice but to hang up.

I also made a complaint a while ago, someone opened another account in my name and used my bank details in a different email address and I have made complaints after complaints and I still have the items here waiting for a return label to send back to you to get my money back and no one has helped me at all,I would not mind but it’s items I don’t need or would used, talk about theft in front of your face.

I had customer service call me to see what was going on with my Amazon account because everytime I have ordered something over the past 2-3 months after placing the order a few days later usually the day it should be delivered it will say payment revision needed and we get a refund to our cards. I wanted to know why this keeps happening, if there is something wrong with the website and why/ if I can get notified when that message comes up cause I get nothing. The customer service representative I talked to was very unhelpful and just kept telling me that the order was okay cause I had fixed it already but that wasn't even the reason I was calling for help and proceeded to ignore my questions and talk over me and then hung up on me as well. I was not rude or malicious in anyway I am a CCR myself. She was not professional and did nothing to help me. I spend a lot of money on Amazon subscriptions and products and I am not happy with the customer service I received.

My problem I had with Amazon is that I order a bed from them. It was promised to be delivered between 6am and 9am. At 9:05 it still wasn't here. I called Amazon and was on the phone with the representative when it was marked delivered. I walked to my door and nothing was there. I told the representative and he tried calisthenics driver a few times but he didn't answer. I got switched to a different representative and she tried calling the driver still no answer. She could tell I was getting upset because now I'm late for work so she tried once more. He finally answered and said he must have delivered it to the wrong address. How could he deliver it to the wrong address when you have to put a code in just to get into my building. I feel like he knew he was going to be late thought I was going to be sleep and deliver it as soon as he could. He lied to them and lied about delivering the package and they didn't help me at all.

failed to deliver my package to correct address. even the delivery driver left was a picture that was not my address. despite this all, I had to fill out an incident report 10 times literally for a replacement package. when I asked repeatedly to file a complaint against customer service, the customer service representatives hung up in my face. Terrible customer service accountability and no real effort to provide elevation when they made a mistake. will not be ordering anything else from Amazon again.

I ordered three items did same day delivery, received one and then two were "attempted delivery". I contacted the representative and they said it would be delivered by 8am the next day. It was not delivered. I then messaged another rep to follow up and they said it was lost and they could refund the items but not the delivery but would follow up. I then contacted a rep to explain the situation and was treated rudely and then the chat was ended by the rep. See images below


Your phone rep needs to have better English communication skills. Could have solved my problem in 5 minutes versus wasting my time and yours. Made me put an app on my phone to solve a problem but was not comfortable doing it. All I needed an clarification what my bill was for what I had purchased and charged on my credit card March 15,22 for $60.18. I finally hung up found it out myself.

Your Driver's need to slow down in my neighborhood. The name of my neighborhood is called Parkside in Lexington, South Carolina 29072. The speed limit is 25 MPH. The second thing is your driver's need to TURN onto the correct side of the road. When your drivers in the blue vans make the Left Turn off Garden Arbor Drive in Lexington, SC 29072 onto Wilmington Lane in Lexington SC 29072 they are turning onto the wrong side of the road & if there was another vehicle coming your driver would hit the other vehicle head on, plus my driveway is right there & I could get hit as well. I live right on the corner where this is constantly happening, and I am tired of seeing this. I do have Video surveillance cameras for day & night so I do have these violations on video very clear video. This is not a good look for Amazon at all & it's just a matter of time before an accident happens. There is also a STOP Sign right on the corner of Wilmington Lane & Garden Arbor Drive & your driver's need to come to a complete STOP there. This needs to be addressed & I am giving you Amazon the Opportunity to correct this. If this does not get corrected I will go to Law Enforcement & show them my video's of these violations & have them handle this. I will also report this to Law Enforcement & they will come out here & see what your driver's are doing violating the Laws of the road. This is everyday, not just occasionally. Either way still not good. Mainly this is a safety issue. Fed-Ex and UPS come back here in my neighborhood as well & they don't drive like this. Cameras don't LIE, Make sure your employee's know I am watching, and there better be some better driving going on back here. I am not attaching no images. However, like I said earlier if this continues to happen I will show Law Enforcement the images I have. Better yet I will have Law Enforcement back here in my neighborhood patrolling to catch your driver's doing this if this does not STOP.

Your delivery man had to turn around at our closed gate. It was closed because you said package would come Saturday to Monday! Your driver tore up our lawn by the gate; obviously thought he could drive across wet grass and got stuck. Trucks turn around out there all the time, so this was truly avoidable. We have pictures if you want them sent to you, please send email with e-address. I think YOU should repair the mess the driver made-to our lawn and mud everywhere.

Amazon is allowing sellers to gouge the public. Cat food I purchase is Pro Plan Chicken and Cheese, usually through chewy.com. A case of it usually runs in the low $30s but now that Chewy is out of stock, Amazon sellers are now selling it between $50-80 a case. This needs to stop. Amazon is well aware of this happening.

i am a Prime Member. I live in an apartment. When I order packages. I like them to be delivered i front of my door so they won't get stolen. I specify that. They did it a few times, But stopped. A package got stolen. It was replaced. Customer service talked to the driver. They delivered my packages to my door. Then, they stopped. They would leave them downstairs again. It was stolen. I complain. They hung up on me. They gave me my money back. They have gotten rude. The drivers are lazy. I have been a customer for years. They weren't like this. They become so unprofessional, rude, lazy, and inconsiderate.


Never buy expensive items on Amazon.
I recently purchased a 900 dollar tv. The item never arrived and yet Amazon marked it as delivered. After a few rounds of painful communications and so many times of being put on hold with customer service, I was told the only suggestion Amazon can provide is for me to report to the police and come back with a complete police report, because the item lost, stolen or misdelivered is a "high value product".
Although I already filed a report after feeling a strong disappointment and anger to Amazon, as easily anticipated, there hasn't been any response from the police yet (how can they accept and issue reports for each missing delivery?). Despite that I only clicked a place order button, consequently it meant to me to pay an expensive lesson fee to learn that Amazon does not want to be responsible to customers at all for their poor logistics handling and expensive merchants they sell.
In my opinion, if a retailer is unable to handle risks of selling a product, they should not sell it from the beginning. Pushing away the customers to share all risks and responsibilities with local police obviously does not meet anyone's expectations to Amazon as a self-called "world's most custermer centric" company.

I ordered some Miss Me Jeans on Amazon a few months back for over $100 a piece. I really liked the fit, so I splurged on them. Yesterday I was shocked to see the outside seam on the leg of a pair of them had come apart leaving a big hole!! I called customer service who told me to contact the manufacturer. I was surprised by this, I ha always had great service when it came to exchanges or refunds. I asked to speak to a supervisor three times before I was transferred to someone who said same thing rudely. I dont know if a supervisor or not, II did nothing to cause defect and it was obviously a defect. I cant e the only one. ive never had this happen with the cheapest of jeans so to have it happen to $100 jeans i was shocked. I contacted MissMe jeans and theyre policy is if you by from an authorized third party to go through them with proof of purchase.

My account was blocked by Amazon for a reason that I was not explained. I called and called for the past two weeks every other day and each time I was told someone would reach out to me in the next 24 hours and nobody did. I just receive a no reply email from the Amazon security team but nothing is resolved. I called the corporate and was very UNIMPRESED by the person that I talked to, he had a short fuse and did not want to listen to my complaint and kept saying that if not resolved in the next 24 hours I should call them back. I will cancel my account with this company once I can access it as I need some information from there. This is too much and the customer service is the absolute WORST that I have ever encountered.

I put in a order for cat food and mayonnaise, got a email saying my items had been delivered handed to resident this is not true as I was at work, got home after a 12 hour shift to find no items at all, went round to neighbors to ask if they had taken anything in but no, one of my neighbours said they had see that item were in front of the front door, my delivery instructions state to not to do this, so I contacted Amazon to tell them, they told me nothing they could do unless I got a police report! So after spending some time on the phone to no success of any refund or proper help, I had to then get a taxi as I don't drive to get my cats some more food, now I'm £25 pounds out if pocket and have to get the police involved about something that is not my fault and if the driver had took note of my delivery instructions could of been avoided, Amazon is one of the biggest companies in the world and to be treated this way is unacceptable, I feel so let down by this.This is not the way you treat your customers.
I look forward to hearing from you with a solution
Mrs Jackie Ross

Two of my orders in the past month have started from Phoenix, AZ then shipped to Riverside, CA and 2nd to Las Vegas, NV before proceeding to my home address in Mesa, AZ which is a half hour from Phoenix. This makes no sense.

I had someone order airpods on my account without my permission. Luckily the package came to my house and I returned it. I have yet to receive my refund and I have been getting the runaround from Amazon for months. I even contacted the better Business bureau and still nothing. UPS lost the package and Amazon is supposed to have an agreement with them where I get refund the money but still nothing. So because they let someone hack my account and charge without questioning it I am stuck eating $195.

I wrote a book when I was living as a homeless disabled veteran. Amazon has been selling my book for 10 years and refusing to pay me my royalties. First time I was on the phone with Amazon they said no one has bought my book and I know it's a lie because I bought live books from them twice and two other people I know of bought my books from them at the same time Amazon is saying they haven't sold any. I found out yesterday Amazon is now selling my book on Kindle and now they're going to deny that. I'll be talking to the Judge Advocate General's office and I'll let Amazon lie to them which can constitute a felony because they are a government agent. Amazon is stealing from veterans. I'm having money taken out of my account every month can I don't know how Amazon tapped into my bank account

I returned a HOTT cd player because it was faulty. I gave HOTT a bad review and now they are constantly harassing me via emails to change my bad review. They keep offering me money incentives to change my review--in essence, they are trying to bribe me! I will not change my review. I feel bad that AMAZON has on its site such an underhanded company selling items to customers.

I recently submitted a complaint relating to a charge made against my account, and received a resonse as follows:
Subject: Your Amazon.com account activity has been reviewed
Hello,
After reviewing your Amazon.com account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.
In many cases, what may have appeared to be unauthorized activity could have been one of the following reasons:
-- An automatically renewed subscription.
-- Activity by people you know who share your account or have access to your payment details.
-- An accidental 1-click purchase.
-- A charge for an order you had placed previously that just shipped.
To help protect your account, we recommend you to change your Amazon account password, email password, and passwords for other websites.
For more information on how to make secure online purchases, please visit the "Security and Privacy" section of our Help pages. If you feel we have missed something, please contact our Customer Service team to get help.
Account Specialist
Amazon.com
https://www.amazon.com
I find this response utterly ridiculous, and frankly worrying due to the following facts:
All of the potential reasons for this charge cannot possibly make sense, because as I pointed out –
(1) the card number used for the transaction relates to a Barclaycard valid from April 2019
(2) the card has stayed in a drawer in my own property since I received it from Barclaycard
(3) this was the first ever transaction charged to the card
(4) the only other signatory to the account was my late wife – who died in 2016
I have always, over many years as an Amazon customer been satisfied with the standard of service, but this reaction to a clear hacking of a customer's account is deeply worrying and extremely disappointing.

Amazon damaged my product and returned it to wherever and issued a refund the right thigh to do is replace it at your cost not mine so I left Amazon and will use others for my business

Your customer service agent literally will not quit chatting with me. I was as rude as I possibly could be, closed the app in an attempt to stop chatting, etc. I just didn't want to speak with them anymore. I asked them straight up to quit speaking to me. They literally just KEEP GOING. This is borderline harassment. And if they say I hope you understand? ONE MORE TIME. Who trains these people? Do you train them to purposely irritate customers to the point of never using Amazon again or is this person special? I feel like I'm with my abusive ex, begging them to stop and they don't listen. Fix it. It's horrible.

I was tracking the amazon logistics driver on the amazon tracker when it stoped, I was 3 stops away. After talking to two associates I found out that the package was delayed at the shipping station, unless there is one 5 miles from my house somebody is lying. I called a third time and demanded a manager, 10 minutes later I got one. She put me on hold for 30 minutes supposedly calling amazon logistics. By now my call has reached 45 minutes so I got tired and hung up. The last four of my purchase was 9400.

this was an order that apparently I made. I have submitted twice an unauthorized charge to amazon. I had a 25.00 dollar amazon gift card that I never got to use. I tried to use it for am item I was gonna purchase. It said it had a zero balance. I looked and it said I had purchased a 25.00 apple gift card. I don't have an apple phone. I tried to talk to someone about this and see if they can return or reverse the charge. They were no help. I buy stuff from Amazon and never have a problem. I think your return policy and the way you handle customer issues/ unauthorized charges is bullcrap. I hope someone helps me with this unauthorized charge. If not I will never buy anything from Amazon again and I know you won't give a care.

Amazon deleted my account, stole my money- including for Amazon Prime that I was not able to use, and I was charged for 2 items, that I did not receive, and I did not receive all of the products.
Arun from Amazon tells me he can not do anything- even though I have showed him my credit card bills.
I have caught him in 12 lies.
He refuses to refund any of my money.
Isn't it illegal to delete an account (or records, and not keep them for 7 years)?
Is Amazon declaring this money?
Isn't it illegal not to refund money for goods or services not rendered?
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