Amazon

I was having trouble getting into my Amazon account so I called Amazon Customer service, the lady who was supposed to be helping me put me on hold. I was on hold for about an hour then the call dropped or I was hung up on so I called back.

Told the guy my situation and he told me to try calling back in 20 to 40 minutes bc he couldn't help me. I don't blame him, but over all the worst customer service I've ever received. Still can't get into my Amazon account.

This compny not refund me and not return order pickup after one months , and many time request , but not solve my problam . I feel amozon was very froud eble And servies was very null.

I was trying to get a refund and the first person was very impatient. I gave them the number that they were asking for and they kept rushing me and I told them I'm steel top and I'm having to go back and look you can clearly tell when someone's typing well, he just up and

left me and his name was Dilip Well then Michael came on and he was very rude and hateful and I told him to go to wait a minute I wasn't finished and he said anything else I can help you with and he kept asking me that so I kept telling him get a manager and he wouldn't reply so I said hello hello and then he responded.

Hello hello hello and then started talking crap to me so I got mad and started cussing at him and he said everything you're typing is helping me will there be anything else so yes I got ugly with him but…

They keep switch me to different person and never fix my issue. I had package preordered for one week and it delayed for another week. But customer BS me for it is going to be arrive today. then comes more customer service telling me the package is late.

When I ask for compensation plan, they were promised then turn around tell me they do not have access to it. so many BS from customer services

I have called every given phone number that has been given to my by Amazon in US. None of the phones have people answering.

Also the chat is useless. Lots of bad reviews about the Mexican customer service. I would make the complaint to the Mexican site,but there is no venue for it.

Past 5 orders I've placed the delivery is late taken 4 days to deliver customer service in India not USA doesn't do anything I pay for prime service but delivery is still late you can't count on when items you order say next day or 2 days because for the past month they say delayed to me it's false advertisement because nothing says could be delayed when it says next day or 2 days

I was supposed to receive a full refund for about seven graphics cards that I had sent back over a year ago. Before my purchase I contacted Amazon and I have a recording of them telling me that if the performance is not up to my standards, I have the right to return it up to 30 days for a full refund.

My expectations turned out to be true as they were, mostly all running under perform, at that time I made the returns as it was within the 30 day. I sent all the equipment back and only got returned for half the equipment I sent back the other half I received partial refund payments from the suppliers.

After contacting each supplier separately and getting nowhere with them, I contacted Amazon , Eye requested to speak to a supervisor and reviewed each order number that needed to be addressed…

I asked for the policy document for prime membership cancellation as I requested a refund for the unused remaining months for the prime membership as I intended to cancel my subscription.

The "supervisor" in response yelled at me for requesting the policy document and mentioned she won't allow any refund. Also, Amazon isn't required to provide any documents to me and she has no time to send me a policy. The 'supervisor' then yelled "I don't need to provide you any documentation or refund, you should look it up yourself" then hung up on me.

Sent an email to cs-reply and also filing a BBB complaint. Amazon has become the worst customer service company from being the best.

I have purchased 1000’s of dollars of merchandise with Amazon.

However the new stipulations for returns is unacceptable. I ordered a pair of slippers. The right slipper is fine but the left is bigger. I live almost 40 miles from a UPS drop off. 99 service fee. No way. It’s Walmart from now on for all my orders.

They keep cancelling orders and give you absolutely no reason. If items are not available take them off so people cant order them

I received an email the morning of Monday, Aug 28, 2023 regard my recent order. The message o Informed me that my payment had been declined and that I should update my payment info. I proceeded to do this immediately however, the changes were not being accepted online so I requested a call from an Amazon customer service representative, which I received a few minutes later @ 8:41am.

from phone number 206-922-0685, our conversation lasted 12:49 minutes. I explained to the agent my issue and that I just simply needed to update my payment information on this order per the email I had just received. After a few minutes the agent explained to me that this order had been canceled and in order to get this item I would need to Simply reorder the item, basically starting all over.

As I explained…

My account had an hack attempt. I knew this because while I was out shopping a text came to my phone (6033209695) about an OTP request. I HAVE 2 STEP VERIFICATION BECAUSE I HAVE HAD MY ACCOUNT HACKED BEFORE..... After logging into my computer, I needed to change my password, changed it, then got a page to send a secondary OTP.

Clicked on the send, with my current phone number,,,,, and I keep getting the message 'There was a problem, wait at least 1 minute to request another OTP. I never requested the first one????????? Waited and waited, tried many times to get an OTP ,,, for more than 25 minutes, and never got one.

Tecfh support said that there were too many requests, which I replied that the first request for an OTP never got to my phone, and CLICKED ON THE RESEND OTP button, never got…

i was told i could not return a product. when it said i cld when i bought it-product was damaged, i wrote a bad review and then recv'd an email asking if i would like the product replaced. STILL NOTHING!!!

it was under @0 dollars but its the principle! dont sent me an email asking if i want product replaced and then dissapear!!!

My package was delivered a day and a half late, costing me two days of work, and kids two days of school. Customer care disconnected on me twice trying to reach a supervisor above them. 99 was offered for my troubles.

I'm disabled on fix income. Two days is food on the table. I had expected my package by 8pm. If their not going to be on time , then why you telling people you are. 320 bucks lost because of your false time of arrival.

Just tell people things and don't care if it happens or don't.

As usually Amazon's is over promising and under delivery. Order shoes on August 11th Been waiting 3 weeks. Received a message that my shows had been delivered. There's no picture also there are no shoes outside my home. m. m.

to be refunded or wait an additional 3 weeks for the item that I have ordered. Make it make sense you sent me a delivery notification and I'm not supposed to be upset because what you promised to have here today is not here after sending me something that said it was here.

The customer service i received from Bonita (Philippines) its unacceptable , she was very rude cooky and was talking over me the whole time instead of listening to my issue before and the reason why i was calling and giving me a solution about my concern instead she started raising her voice and being cooky and talking over me , this type of behavior should not be tolerated on amazon customer service .

I been a prime amazon member for over 10 years and i had never received such a nasty customer service with such rudeness and unprofessional language . 20am pacific time and not to mention she called me back saying that she did not gave me the proper information because of her cockiness and lack of training , i cant believe it that amazon would allowed such a person in customer service its a…

Amazon is closing accounts. They are stealing from people. They lock your account and ask you to verify things. Once you go through the verifying process they come back saying they've closed your account. How can they close people accounts when they have gift card balances, no rush reward balances, paid music & books.

Some have just renewed the prime benefits along with Kindle. All that is taken away. This is wrong thousands of people are being affected by this. I will be filing complaints anywhere I can because this is wrong.

Dear Amazon Customer Service, I am hereby expressing my deep disappointment with the recent experiences I've had with the products I purchased from Amazon India. I have always been a loyal Amazon customer, but the quality of the products I received in my recent order has left me quite dissatisfied.

On 14/06/2023, I placed an order for 4 umbrellas through my Amazon account. Unfortunately, each of these umbrellas has had significant issues, which I would like to bring to your attention: First Umbrella (Order ID: Order# 408-5248331-4553120): This umbrella had a defective button mechanism.

I returned it twice due to the same issue, & I appreciate that I received a refund for it.

Second Umbrella (Order ID: Order# 406-8286316-2133164): Within just 8 days of use, this umbrella broke. To…

On July 8, 2023, I started the process of returning the product with the order number 402-1623979-4563548. It's August 24, 2023, and all I could achieve is, two incorrect return addresses Amazon Turkey gave me.

First a wrong address (phone number and name, all wrong), then a second and wrong person. When the gentleman at the second address did not accept the parcel from the courier, I called him on the phone and learned that this gentleman is not an Amazon seller, nor is he a customer who ordered the product.

He has no idea why the product was sent to him. The product will probably be returned to me by cargo and unfortunately, and obviously a fee will be charged. I talked to Amazon again after this development. They almost said, "You pay the shipping cost of the product and receive it.…

com and recently purchased some items from amazon india, and their team has given a very bad experience for me, had issues with every order. and the chat team is not willing to assist, all gives false information's. the delivery team too are very bad.

lost a parcel too and said delivered to me without any proof. please investigate all my chat logs to see my struggle for the past one week and take a proper action. thank you

Amazon has recently changed shipping carriers to USPS almost exclusively. The problem is USPS cannot deliver to our home. most homes in this rural mountain village. So there is a two day delay in receiving packages and we have to make a 25 mile round-trip to pick them up.

This makes Subscribe & Save not so convenient. and you rarely save anything. Amazon Phone Support is a joke. Usually the support personnel is unintelligible and never helpful. Chat Support tells you the problem will never happen again, but it does.

We will be reducing our Amazon purchases and moving them to Walmart Curbside and Walgreens home delivery. Eventually we'll cancel our Prime membership.

8/21/23 my package was at the distribution warehouse @ 1:38 am well my package never showed I went on live chat to find out why it was not delivered, I spoke to John cyrill well he is a liar, I asked him is my package at the Bellingham warehouse he said yes it, so I told him since your delivery personnel can’t seem to load all packages for that day , then I am going to the warehouse to get it myself, John told me to hang on, he comes back claims he spoke to the warehouse, and

they needed my number to call me when my package was ready to pick up so stupidly I gave him my number, and then I went to tracking and more info on 8/22 and it said customer changed delivery instructions to be delivered on 8/22, so I knew where that came from John cyrill told them I wanted to change it when I said…

I was promised a refund for shipping by an associate. I was waiting and waiting. I contacted again gave all of the same information including shipping receipt and screenshots of shipping reimbursement promise. Waited and waited being assured after an associate or manager looks at my case that my refund will happen.

After all this time on my part, the refund was denied by a different entity that I can never talk to directly. Today I was shuffled from one associate to another asking the same old information be resubmitted. I am a long time Amazon customer who buys lots each year on Amazon. This is not acceptable.

Promises should be kept and wearing me out til I stopped asking for what I was promised is not going to keep customers. I am not going to order large purchases that hurt to return…

So I ordered about 5 toys using the rush shipping…… was supposed to be here by 11am needless to say it’s not coming till tomorrow. The people I spoke with on the phone used excuse after excuse. If you can’t actually do a rush order why advertise it.

Now I am In a bind and there us nothing you can do well if I was in charge of Amazon I would be getting on the phone and sending someone out with the package as it was stated I would receive said products by a certain time . Not only did my daughter order some of the same items but she got hers today.

Which she did not use rush delivery and I didn’t use rest delivery on three of my other items that I ordered. Needless to say they’re arriving today make it make sense..

This is about some auto parts that I purchased from a third-party seller at Amazon. With no resolution in my opinion I’m just gonna give you some highlights basically I purchased a set of six automotive Coils Two are the factors now this third-party seller wants me to return Items at my expense which I think is unreasonable considering the shipping cost is considerable and

the product is defective mind you I do not want to complete refunds just for the two defective coils or for him to pay for the return shipping either way I’m at Impasse as I mentioned above the second he sends this automated email with just shipping information nothing about return postage Amazon just seems to close the dispute and I’ve tried four times same results.

5-6 agents with Amazon can’t hear them they whisper like it’s a secret cannot answer why my delivery is taking a month. Cannot understand them they don’t deserve a job or a paycheck shame on these irresponsible employees

We signed up with Amazon Prime Video, I was robbed and they cloned my sim card and hacked into my gmail account and my cell phone sim card. They took over our Netflex and our Amazon Prime Video. no charge from anywhere in the world) I had to cancel my cell phone no and my gmail account so they cannot get into my other accounts as well.

As we are in South Africa we do not have a way to contact Amazon to change the email or cell no so we can change our password. I can also not cancel my subscription with them even if I go into the bank.

This leaves us with having to pay Amazon for no service from them.

I’ve had repeated problems with incorrect information on items for sale. Amazon directed me to contact them directly. This last item is from Austria. I pushed them to help me contact them. I was told by an Amazon employee- they are in your time zone, they will call you, you can get your money back without returning item if you don’t get the correct information from the company.

Not 100% certain about the procedure/process for that specialized return but the other information is untrue. Spending 90 minutes on the phone, being lied to, put on hold 4 times and possibly not getting help is poor service.

Also, trying to stay clear when they are giving you conflicting information is stressful. If you inquire they start to bully and gaslight. Big lack of accountability and lack of service.…

Incredibly inconsiderate customer service. Beware if you're guaranteed something by a service agent before making a purchase. They do not honor their word.

Did not deliver item yet said delivered. Cannot hold driver of delivery accountable for lying item was delivered and not. Amazon cannot seem to track who delivers our packages. This item i paid for will now go and be resold and this keeps happening over and over again.

Then now they put it like i returned the item yet i asked for a replacement because we are going through a heat wave. Someone needs to hold this guys accountable

My complaint about Amazon I try many times to place a order with my account and keep getting canceled saiding suspicious behavior and it's me .I try to contact but can't get into my account.also sent for code to verify it's me but many fail so makes me look bad as if I don't know what I doing.csnt get my order place or my hard earned money because I can't place my order.i feel Amazon is a scam and going down hill to steal people account money.

I have filed an A-Z claim FOR THE THIRD TIME. Amazon has stated my shipping cost would be reimbursed. I've waited the "designated time period" to discover they cancelled my claim, AGAIN!

AMAZON HAS THE WORST CUSTOMER SERVICE, I AM A DISABLED SENIOR MENTALLY AND PHYSICALLY, I RECENTLY RECIEVED A CONTAINER OF DOG SNACKS FOR MY SERVICE DOG FROM AMAZON, PACKAGE TOTALLY DAMAGED, I SENT PICTURES AND A VIDEO TO AMAZON CUSTOMER SERVICE ASKING FOR REPLACEMENT OR REFUND, AND THEY MESSED WITH ME FOR A WHOLE DAY ON THIS MATTER, BEING VERY RUDE, PATRONIZING ME, HANGING UP ON ME, SENT ME INTO A SERIOUS MENTAL DOWNWARD SPIRAL!!!!!

EVEN GOT NASTY MESSAGES SENT TO ME BY AMAZON CUSTOMER SERVICE EMPLOYEES, I EVEN ASKED, , WHY ARE YOU ALL TREATING ME LIKE THIS!!! THIS IS TOTAL ABUSE, I AM A DISABLED SENIOR, AND THEY LAUGHED AT ME OVER THE PHONE!!!!

IM ON A FIXED INCOME, AND I DONT HAVE MONEY TO PAY FOR DANAGED ITEMS, THIS IS REALLY SERIOUS, I THANK GOD I HAVE MY SERVICE DOG!!!!! THANKS

I love Amazon itself but I can’t deal with the delivery drivers. I have a special request to deliver packages to by apartment door . I live in the Bronx and they feel like they can leave downstairs in my lobby where people will steal it.

My husband and I just ordered things some stuff under his name and some stuff under my name it says it was delivered on my porch we don’t have a porch and no picture of where they left it. Totally unacceptable.

Now we we have to wait more time for the stuff we need.

An employee frequently showing up high and operating forklift while under the influence during their work hours. I am concerned for their safety as well at the companies. Cameron Balder is a safety concern for those in the Amazon facilities.

I would recommend drug testing employees.

I placed an order with Amazon Fresh, and received notifications of my order arriving. The order was supposed to arrive between the hours of 4:50pm and 5pm. I called the delivery person at 5. He said he would not be delivering my order, because his shift ended at 5pm? This is not acceptable, and unprofessional!

order# 13310779044928216

I am an Amazon Prime member. Overall, the customer service has been great over many years. I am trying to see if I can buy a replacement part for a defective item and I have called twice today. The customer service today has been fragmented and extremely POOR. I wa sjust disconnected on my second call. Pleasd ehelp me.

Richard Sasgara (503) 975-6409 cell

I had gotten a package of multicolored sunflowers seeds from Amazon. I was extremely disappointed that when they grew there was yellow flowers not multicolored ones.

Courier text saying intercom wasn't working rang my dad as it was being delivered there,dad went out and courier said I'm cancelling delivery and wouldn't give it to him!!! My dad is elderly and has terminal lung cancer!!!

The worst customer service I've ever experienced. And I'm in my eighties! They cancelled my account because I called in 3 times to get decent service. And I was courteous and appreciative and undemanding the whole time! Beware--they will choose to think you are a fraud if you call in more than once.

Even though you have recently made purchases from them from the same phone number just a few days before. As I did. I don't owe them any money. I wasn't making a fuss. They could only "escalate" the call to someone who was just as unhelpful.

Working with these people has been a nightmare from hell! The last lady said I should open another account with them to solve the problem. Gimme a break! com from now on. Talk about buyer beware!

I had a problem with logging into my amazon account, because my face id for my amazon a count didnt work and i tried typing a password i thought i had it didnt work so i select forgot password and it sent a code to my email i type that it it went through and asked me a security question ,i didnt no the security question so

my next step was to contact amazon customer service l, when i tlked to someone and explained my situation they were very rude to me and would not help me resolve my issue i told them i had someone from there department help me get my account back before and they still talked over me wouldn’t help me gas lighted me and rudely kept apologizing and made me believe i was over reacting when i simply just needed my account back for personal reason I didn’t want to create a…

Terrible customer service! My account is apparently cancelled though I didn't do it, and I have an excellent credit rating and shopping background. I have been transferred I don't know how many times, and each rep asks for the same information already given. It's a nightmare from hell doing business with Amazon today. I have been courteous and patient, but my patience is spent! I don't have a file to add to this. Or an image. Just my enormous frustration. I have a vision of someone from outer space landing in my front yard, coming in and taking the phone from my cold, dead hands. What they hear is "Thank you for calling Amazon. Your call is very important to us. Please continue to hold." The date and time stamp is ten years old!

Is there a minus star rating? Too bad. That's what's…

I spoke with one of Amazon's Customer Service Representatives today about a package that was Prime One Day Delivery. I ordered the package on July 31, 2023. The package was delivered to the carrier facility in Baton Rouge (nick-named by locals as the black hole) on August 1, 2023, at 5:47 AM, the day it should have been delivered.

Then at 7:00 PM the tracking says it's delayed in transit. That has been the status every day since. I spoke to someone in Customer Service named Thicana, who kept saying it's delayed in transit. I explained that there is no way that it could be delayed in transit for days since the carrier facility is about 20 minutes away from my house, maybe 30 minutes with traffic.

There are only 3 viable explanations: the driver lost the package or simply failed to deliver…

earlier this year after numerous purchases somebody decided they were closing my account because they had the wrong visa card number that was not mine despite sending several proofs that they had closed my account falsely and showed them proof by sending by email the visa card i had always had clearly they were getting me mixed up with someone else i had alot of problems back then

my wife passed away im 71 and disabled ihave to have carers everyday clearly someone is incompetent in getting my details wrong and mixing me up to someone else i was getting no satisfaction at all so i sent a large formal complaint letter which had to be signed for i have attached a copy of the proof of delivery none had the courtasy to write to me since then

have heard nothing fromj anybody so this email is a…

Last July 16, I have ordered a De Longhi coffee machine in cream colour but then the next day, I have received a De Longhi coffee machine but in green colour. It was a correct item but wrong colour so I decided to returned it right away.

As per Royal mail it was received and signed on the 20th of July. It wasn’t refunded so I decided to contact them. They were saying I have sent them a wrong item. But I just returned what I have received.

Even sent them a picture as a proof. They asked me to file an appeal which is done. But then they still keep on saying I need to return the correct item back. But I already have done that. They said they won’t refund me and thats final.

Feeling hopeless, I decided to ask them them to just send me back the item I have sent them, since they won’t refund…

When trying to reconnect my account to our TV, the representative told me my account was past due. I hung up to look up my payment info and called back. I got the same guy and once again he told me the account was past due.

I received a package via Amazon yesterday and I was looking Prime on my tablet as I was talking to him. I had paid in January. I think he was trying to get me to pay again. After I told him when I paid and how much, he connected me.

This is incredibly dishonest and borders on fraud. I could barely understand what he was saying so I did not get his name. I am generally very satisfied with Prime service so this was very unpleasant.

I had two packages delivered to the wrong address. Handed to the wrong person with a signature of ‘Arrested’. I called customer service about getting my money refunded. Was put on hold for a ridiculous amount of time and my problem is still unresolved.

This is Amazon’s mistake so why must I have to be the one wasting my precious time to get it fixed. Make your drivers accountable. Now I have to waste more time tomorrow calling back. That is NOT good customer service

We bought 2 Philips Sonic care toothbrushes on July 22nd. We received confirmation that the package would be delivered on 7/24/23. On the 24th it stated that it was running late. I waited until 7/27/23 and called our local post office where it said it was delivered to.

They stated they receive a container with amazon packages in it and they scan it which states it was received at the post office. Then they take all of the packages and scan everyone individually, she said our package never made the container.

I contacted Amazon and they said they cannot refund us or give a replacement to us until 8/8/2023. I took a screen shot on my phone which they said I could not send to them because their chat does not support it.

I states that package looks like its lost request a refund or…

PEOPLE, LISTEN UP.. Amazon does what they want because they are from OVER SEAS and know NOTHING can be done to them. Thats why they lie, hang up on you, put janitor on to say his a sup. etc, etc, Ive said for yrs that the USA needs to have dealings with the chinese govt so we can get our money back when we get scammed / ripped off. Yes most need fired. Save your breath.

Yeah they got me too. Only thing i can think of was to say. If i dont get my refund SOON, i have your name and will report you to the Chinese govt to tell them YOU said, you wish you were born in America instead of that RAT HOLE country youre living in now.

They sure dont want their govt to think they hate their country,, Try it, it may work..

99 because I needed it delivered tonight. It was supposed to be delivered between 5-10. It's after 11. Now I find out there's some trouble with my payment. I go to the order page and find somehow my payment got changed to my old card.

I scanned my brand new card!!! How did it revert back to my old one? Because of your computer error I don't have what I need and all the stores are closed.