Amazon Complaints Continued... (Page 3)

Ordered a drill bit. Had a construction crew waiting. Received a pair of slippers instead. Drove over 200miles to get drill bit. Seriously, SLIPPERS!! TRAIN YOU EMPLOYEES FOR GOD SAKE!!!

Locked me out my account won’t accept documents to unlock they account money and packages was not giving I got only a Barbie that I did not purchase

On May 8th, I placed an order for an IPHONE SE and received my order with no delay on May 11th, 2022. When I opened the box that amazon delivered. Found out that the IPHONE was sealed but empty. Took pictures and Immediately contacted amazon and they agreed to replace it. On May 13th the replacement shipment order came and to my surprise the IPHONE case was sealed but again it was empty. Immediately took pictures and once again contacted amazon and they told me that they will replace it. Which they did. On May 17th we received the 3rd shipment and once again the IPHONE case was sealed but empty. Took pictures again and contacted amazon. This time customer service said that they couldn't do anything else. Didn't offer an Investigation or try to solve the issue that looks like it is internally from the company or warehouse. After so many years of doing successfully business with amazon. They didn't care to follow up to resolve this issue. Telling me that they are not able to give me a refund or replacement which I don't want any more. This is very BAD service. I received a letter saying that I need it to file a police report, which I did, because I want to get this fixed asap. How can I order a product and never receive it? The worst thing is the box from amazon came sealed inside 3 times but was empty the IPHONE BOX WAS EMPTY. I got an Amazon box with an empty iPhone case that was sealed. Need to start an investigation, somehow the IPhone are missing/ disappearing from the box before delivery. This is Very bad and poor service. I just got my account closed because "supposedly didn't comply with the terms of their conditions. According to them I created another account to place orders which is not true. I don't know for which purpose I need to do that because I have been a customer since 2013 approx. I want the refund of this order. Pay with my debit card $450.00 plus a gift card of $30.00. I need this issue to get solved.

I recently started working for Leonard Buca, a delivery agent for Amazon UK. They are nothing but a bunch of incompetent business operations. I have had payment issues with them from the very first day I started working with them. I would appreciate it if I am pointed in the right direction for this type of complaint

I placed an order to be delivered as a gift to a post office for my son. I filled out the form available on the website during checkout for delivery instructions. Yes, it's a place of business, Monday through Friday 10am-4pm for delivery hours. No, they are not open for deliveries on federal holidays or weekends. I even filled out the additional instructions for the driver stating it was a post office and to please deliver during business hours to staff so that it could be placed in the correct box. It was to be delivered May 9. When I was tracking the package it was out for delivery May 9, however, the post office was closed. I called customer service. The representative said the only way to make sure it would be delivered during those hours would be to put in for a specific reschedule. Okay, fine. Tues, still not delivered, post office closed. I messaged customer service. They said it was done wrong and it would be delivered the following day. Wed, still not delivered, post office closed. Messaged customer service again. More apologies, to wait. Thurs, still not delivered, post office closed. Now I can no longer track the package and I am frustrated wanting to know what I will be given for recompense for this inconvenience. This was a gift! Very late! My son had now made daily trips to the post office expecting this package. I was told they could refund my purchase and still keep the item WHEN it arrived, not IF. Ok, fine. Friday, still no delivery and now they say it is lost in transit!? What? They are confused. Monday again, May 16. I message customer service, representative tries to set up a 3 way call with the carrier and amazon customer service. Failed. I only spoke on the phone with customer service. The rep understood what I dealing with and what I was told how it would be dealt with was beyond his ability and transferred me to the manager. Spoke with manager who seemed not to understand that I was I would be given a refund for the item and to keep it when it was finally delivered as recompense for the inconvenience. She had no other information on how this package was to be delivered and that it did not matter since I had received the refund. This manager was rude and got frustrated to the point of not listening to what I (the customer) had to say. She offered to give me the number to call the carrier to find out what happened to the package. Isn't that something they should have done at the beginning? Why is it now the customer's responsibility to ensure proper delivery? She asked if I had contacted them. I told her this call was supposed to be 3 way with the carrier but they failed at that due to connection problems. I asked her if she had contacted them, if anyone prior to this had? I had been told each time I contacted customer service that an escalation was being placed on the order history for the package so each time in the future they would have all the information. That seems false as I had to explain each time the problem and what I was told would be done to fix it. She then decided to just tell me that it was no longer a problem because I had already been refunded for a product I did not receive, which is still not the issue, and that she offered a gift certificate. She did, I did not decline the gift certificate, I asked what will be done about the missing package. When she got frustrated enough I asked to speak to her supervisor. She said she doesn't have one. I asked for anyone above her, phone or email contact, and for her name, again. She gave me her name which I had difficulty understanding and got upset about personal information. I was simply wanting to know how to identify her for the company for this complaint. She was supposed to give me an email. When I asked if the call was being recorded she hung up on me. She told me her name was Vee or Zee, I still am not sure. I had a difficult time understanding her through most of the call due to her accent, at the beginning it was because it sounded like her microphone was against her mouth as well. This phone call took place May 16 2022 at about 2100 CST. The phone call was initiated at 2038 CST but it was 2100 CST that it was transferred to her.
My problem is that I ordered an item for a gift, filled out the boxes provided on checkout for delivery, it did not get delivered. I have spent everyday dealing with customer service to resolve this issue for over a week, except the weekend, with no solution being applied. Now, I am expected to start the process all over again using the refund I had received for recompense in the first place to chance again if the delivery will be made. I know Amazon makes the routes and the order of delivery for the routes and then assigns them to the drivers. So why have me fill out a form for specific details for delivery if it will be ignored? After this escapade I don't know if I want to deal with Amazon again.

Amazon locked a business account due to charges that couldn't be replaced with another card. They only reached out via email days after it was locked and I tried calling. The customer service area could also not speak with the team who locked it and filled out a form explaining the situatio n. Each 24 hours was how they responded with very cryptic emails say account you autorized not good or associated with your business account. They never said which card they were trying and since it was closed I could not go in a fix it. Their communication was terrible and took 24 hours between each email. I called 2 different supervisors and each agreed the situation was messed up BECAUSE the account was closed and I couldn't add cards to it. They each wrote long forms explaining my situation and requitement to do business ASAP because they messed up all communication with me. Your process is broken. See their steps below. I wound up getting a second card cancelled because they charged a card that I didn't authorize and could find the order number. ALL CUSTOMERS should get a response from Amazon during order searches that say " order from another account - please log into that account!!!!!!"

Details of events:
I had a business Discover card get closed due to a fraudulent charge. It takes 8-10 days to receive another card so Amazon went and charged my Visa on my personal amazon account without my authorization. When Visa alerted me there were new charges on my card, I looked up the order (which was from my business account) and could not find it on my Amazon Prime. I didn't think to look on the business account because that account used my discover busines card. I received the new Discover card before I realized they charged my orginal VISA and added it to the business account (card 6678) THEN AMAZON LOCKED THE BUSINESS ACCOUNT. I reported the charges on my visa as unknow so THAT CARD Also GOT cancelled. But Visa said before we decline these charges check with Amazon. I called and Amazon said they were from my business account. BUT VISA cancelled my card anyway (another 10 days to get another new card). I could not reach the cb-in team at amazon becuase they kept authorizing the wrong card to charge the ones that hit the calcelled card. This HORROR went on for over 10 days to straight. YOUR PROCESS is broken. 1. if they never tried to charge my other amazon account and card this would never have happened. NOTE the Business account did NOT have my personal VISA card linked to it!!!!!

I am extremely frustrated and annoyed at this long process. Your front line Supervisors were very empathetic and tried to help but it was obvious that the team who locked the account NEVER read their submitted forms!!!!! Iwill never recommend opening a business acount with amazon. Your locking of an account and not allowing a discussion with the end user was a apoor decision. I could have straigtened this out with one phone call. BAD BAD BAD Gayle Ostic - I am a long time customer and purchase 100's of $ of items. Your handling of this problem almost caused my to loose a couple of vendors for my business.

The FireTV I have had for less than 1 year is stuck on the loading screen. I have attempted all troubleshooting to no avail. The TV remains stuck on the loading screen and will not move to the actual TV. I have chatted with Amazon (where the TV was initially purchased) and they have led me through all the troubleshooting steps, which have not worked. Factory reset options are not working, and basic reset is not working as well. The TV remains stuck on the loading screen and will not load to anything else despite multiple attempts over several hours. I was on a call with Samantha from Amazon's customer service department from 4:07pm-4:39pm (after being on a chat with Megha from 3:06pm-4:07pm). Samantha was extremely unhelpful and wouldn’t allow me to speak with a manager despite multiple requests. She declined to give me a number to call back if Insignia is unable to help me. She declined to give me any additional information to identify her or the problems with this call. She eventually ended up ignoring me and not responding to me at all so I had no choice but to hang up.

I also made a complaint a while ago, someone opened another account in my name and used my bank details in a different email address and I have made complaints after complaints and I still have the items here waiting for a return label to send back to you to get my money back and no one has helped me at all,I would not mind but it’s items I don’t need or would used, talk about theft in front of your face.

My problem I had with Amazon is that I order a bed from them. It was promised to be delivered between 6am and 9am. At 9:05 it still wasn't here. I called Amazon and was on the phone with the representative when it was marked delivered. I walked to my door and nothing was there. I told the representative and he tried calisthenics driver a few times but he didn't answer. I got switched to a different representative and she tried calling the driver still no answer. She could tell I was getting upset because now I'm late for work so she tried once more. He finally answered and said he must have delivered it to the wrong address. How could he deliver it to the wrong address when you have to put a code in just to get into my building. I feel like he knew he was going to be late thought I was going to be sleep and deliver it as soon as he could. He lied to them and lied about delivering the package and they didn't help me at all.

I ordered three items did same day delivery, received one and then two were "attempted delivery". I contacted the representative and they said it would be delivered by 8am the next day. It was not delivered. I then messaged another rep to follow up and they said it was lost and they could refund the items but not the delivery but would follow up. I then contacted a rep to explain the situation and was treated rudely and then the chat was ended by the rep. See images below

Your Driver's need to slow down in my neighborhood. The name of my neighborhood is called Parkside in Lexington, South Carolina 29072. The speed limit is 25 MPH. The second thing is your driver's need to TURN onto the correct side of the road. When your drivers in the blue vans make the Left Turn off Garden Arbor Drive in Lexington, SC 29072 onto Wilmington Lane in Lexington SC 29072 they are turning onto the wrong side of the road & if there was another vehicle coming your driver would hit the other vehicle head on, plus my driveway is right there & I could get hit as well. I live right on the corner where this is constantly happening, and I am tired of seeing this. I do have Video surveillance cameras for day & night so I do have these violations on video very clear video. This is not a good look for Amazon at all & it's just a matter of time before an accident happens. There is also a STOP Sign right on the corner of Wilmington Lane & Garden Arbor Drive & your driver's need to come to a complete STOP there. This needs to be addressed & I am giving you Amazon the Opportunity to correct this. If this does not get corrected I will go to Law Enforcement & show them my video's of these violations & have them handle this. I will also report this to Law Enforcement & they will come out here & see what your driver's are doing violating the Laws of the road. This is everyday, not just occasionally. Either way still not good. Mainly this is a safety issue. Fed-Ex and UPS come back here in my neighborhood as well & they don't drive like this. Cameras don't LIE, Make sure your employee's know I am watching, and there better be some better driving going on back here. I am not attaching no images. However, like I said earlier if this continues to happen I will show Law Enforcement the images I have. Better yet I will have Law Enforcement back here in my neighborhood patrolling to catch your driver's doing this if this does not STOP.

Amazon is allowing sellers to gouge the public. Cat food I purchase is Pro Plan Chicken and Cheese, usually through chewy.com. A case of it usually runs in the low $30s but now that Chewy is out of stock, Amazon sellers are now selling it between $50-80 a case. This needs to stop. Amazon is well aware of this happening.

Never buy expensive items on Amazon.

I recently purchased a 900 dollar tv. The item never arrived and yet Amazon marked it as delivered. After a few rounds of painful communications and so many times of being put on hold with customer service, I was told the only suggestion Amazon can provide is for me to report to the police and come back with a complete police report, because the item lost, stolen or misdelivered is a "high value product".

Although I already filed a report after feeling a strong disappointment and anger to Amazon, as easily anticipated, there hasn't been any response from the police yet (how can they accept and issue reports for each missing delivery?). Despite that I only clicked a place order button, consequently it meant to me to pay an expensive lesson fee to learn that Amazon does not want to be responsible to customers at all for their poor logistics handling and expensive merchants they sell.

In my opinion, if a retailer is unable to handle risks of selling a product, they should not sell it from the beginning. Pushing away the customers to share all risks and responsibilities with local police obviously does not meet anyone's expectations to Amazon as a self-called "world's most custermer centric" company.

My account was blocked by Amazon for a reason that I was not explained. I called and called for the past two weeks every other day and each time I was told someone would reach out to me in the next 24 hours and nobody did. I just receive a no reply email from the Amazon security team but nothing is resolved. I called the corporate and was very UNIMPRESED by the person that I talked to, he had a short fuse and did not want to listen to my complaint and kept saying that if not resolved in the next 24 hours I should call them back. I will cancel my account with this company once I can access it as I need some information from there. This is too much and the customer service is the absolute WORST that I have ever encountered.

Two of my orders in the past month have started from Phoenix, AZ then shipped to Riverside, CA and 2nd to Las Vegas, NV before proceeding to my home address in Mesa, AZ which is a half hour from Phoenix. This makes no sense.

I wrote a book when I was living as a homeless disabled veteran. Amazon has been selling my book for 10 years and refusing to pay me my royalties. First time I was on the phone with Amazon they said no one has bought my book and I know it's a lie because I bought live books from them twice and two other people I know of bought my books from them at the same time Amazon is saying they haven't sold any. I found out yesterday Amazon is now selling my book on Kindle and now they're going to deny that. I'll be talking to the Judge Advocate General's office and I'll let Amazon lie to them which can constitute a felony because they are a government agent. Amazon is stealing from veterans. I'm having money taken out of my account every month can I don't know how Amazon tapped into my bank account

I recently submitted a complaint relating to a charge made against my account, and received a resonse as follows:
Subject: Your Amazon.com account activity has been reviewed

Hello,

After reviewing your Amazon.com account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.

In many cases, what may have appeared to be unauthorized activity could have been one of the following reasons:

-- An automatically renewed subscription.
-- Activity by people you know who share your account or have access to your payment details.
-- An accidental 1-click purchase.
-- A charge for an order you had placed previously that just shipped.

To help protect your account, we recommend you to change your Amazon account password, email password, and passwords for other websites.

For more information on how to make secure online purchases, please visit the "Security and Privacy" section of our Help pages. If you feel we have missed something, please contact our Customer Service team to get help.

Account Specialist
Amazon.com
https://www.amazon.com

I find this response utterly ridiculous, and frankly worrying due to the following facts:

All of the potential reasons for this charge cannot possibly make sense, because as I pointed out –
(1) the card number used for the transaction relates to a Barclaycard valid from April 2019
(2) the card has stayed in a drawer in my own property since I received it from Barclaycard
(3) this was the first ever transaction charged to the card
(4) the only other signatory to the account was my late wife – who died in 2016

I have always, over many years as an Amazon customer been satisfied with the standard of service, but this reaction to a clear hacking of a customer's account is deeply worrying and extremely disappointing.

Your customer service agent literally will not quit chatting with me. I was as rude as I possibly could be, closed the app in an attempt to stop chatting, etc. I just didn't want to speak with them anymore. I asked them straight up to quit speaking to me. They literally just KEEP GOING. This is borderline harassment. And if they say I hope you understand? ONE MORE TIME. Who trains these people? Do you train them to purposely irritate customers to the point of never using Amazon again or is this person special? I feel like I'm with my abusive ex, begging them to stop and they don't listen. Fix it. It's horrible.

I was tracking the amazon logistics driver on the amazon tracker when it stoped, I was 3 stops away. After talking to two associates I found out that the package was delayed at the shipping station, unless there is one 5 miles from my house somebody is lying. I called a third time and demanded a manager, 10 minutes later I got one. She put me on hold for 30 minutes supposedly calling amazon logistics. By now my call has reached 45 minutes so I got tired and hung up. The last four of my purchase was 9400.

Amazon deleted my account, stole my money- including for Amazon Prime that I was not able to use, and I was charged for 2 items, that I did not receive, and I did not receive all of the products.
Arun from Amazon tells me he can not do anything- even though I have showed him my credit card bills.
I have caught him in 12 lies.
He refuses to refund any of my money.
Isn't it illegal to delete an account (or records, and not keep them for 7 years)?
Is Amazon declaring this money?
Isn't it illegal not to refund money for goods or services not rendered?

AMAZON sent me 2 wrong items as an international purchase
1- ORDER # 112-2904655-7099426
It was supposed to be Surface pro-8, i5, 8GB platinum, but instead I found
HP CHROMEBOOK in the box. Refund is issued for this item.
BUT I had to pay 998.40 QAR = 274.58$ as an international return shipping for this item via DHL, Airwaybill: 6573405661.

2- ORDER# 112-1884366-6457011
it supposed to be Surface pro-8, i5, 16 GB, but I have received 8GB version and I have also returned back, and refund issued.
BUT I also had to pay 998.40 QAR = 274.58$ as an international return shipping for this item via DHL, Airwaybill: 6573405661.

I would like you to the refund the international shipping that I have paid which is 549$.
I had to pay this because twice you have sent me wrong items and it is basically not my mistake and responsibility.
Thanks

Amazons customer service has really declined. I got a notification that my package was delivered on 2/5/2020. Forced to communicate through chat I was told to give it to the end of the day before I could file my package missing. My package was delivered to the WRONG address 400 Zelma instead of 312 Zelma. Lucky my neighbor was honest and delivered my opened package(because he was also waiting on a package and thought it was his) to my porch on 2/7/21. It is totally unacceptable for Amazon to allow their drivers to lie about a package being delivered and have their customers unnecessarily concerned that it could have been taken. Your increase in price should have provided better customer service NOT worse. It is almost impossible to reach someone via phone when previously you could put your number in and literally receive a callback in seconds. I hope Amazon doesn’t become one of those companies that take their customers for granted.

This is not a complaint but a COMPLIMENT. On January 29th I was on a walk with my 2 dogs across the street from your Amazon Delivery complexes in Milpitas. My 15-year-old Yorkie happened to stray from us\ and really could not be found. Your delivery Driver Maira Alvarenga saw him wandering around the area picked him up and called me a very distraught Pet Parent informing me that she had found him and their location.
I wanted to acknowledge her deeds to her employer and let Amazon know how much my family appreciated the deed she did for us. Maira represented Amazon and herself in a caring and thoughtful manner.
I hope this message can be conveyed to her.

I ordered 2 air pods for Christmas presents. One was fromAmazon, and one was from Costco. I decided to keep the Costco pair as it was cheaper. I had 2 identical boxes, unopened or looked at. I boxed up one pair and took it to the center for returns. that was 3 weeks ago. last night i got an email saying that they got the incorrect box and were throwing the item away and recharging my card. I have placed numerous phone calls and written emails. There is just nothing. It takes forever to get a human and then there is just:: It is our policy to discard all incorrect items." So, I'v spent 110 dollars on a set of AirPods and I don't have them. They've thrown them away. Irrespective of how wasteful that is, they threw away something that should have been returned if not accepted. I have nothing to show for the money I spent. I've just thrown away 110 dollars and they could care less. The least they could have done is send an email saying they were the wong box, and they could be sent back at my cost. A totally unbelievable experience and such inhuman service

Well several packages failed to show up when promised. I contact the support and they could care less. Needless to say they were quick to send me the link for cancelation of my account, even though I have been a customer for years and spends thousands to them per year. Guess they don't need my money anymore! Back to ebay and offerup. Contacted support after cancelling and they don't care either.

I keep getting calls from someone leaving messages that someone is trying to purchase an iPhone via my Amazon account in the amount of $980.00. This is a scam. However, whoever it is has access to my information.

I understand that deliveries can be delayed due to a lot of things. But when I contact customer service multiple times and they keep telling me they promise it will arrive the next day and the next day. And yet I still have not received a package. And then refuse to remedy the situation with any type of promo to my account. It's ridiculous.

Amazon.uk failed to deliver a high value item (2021 iPad 12.9 pro) a childs toy arrived in its place. Amazon did correct this the following day. Amazon customer service the claimed that my account hand a high number of refunds........totally false. many many emails sent to C.Service but just patronising emails in return. Shameful
J K Wilks

My fiance and I have had NUMEROUS items be claimed as "delivered" only to find they have not been. Requesting refunds is a joke. I have to file claims with Amazon, FedEx, the seller and probably Jeff himself just to get the same loose promises of "it won't happen again". The stress this causes is not worth it. We spend thousands of dollars on Amazon and disappointment seems to be what we pay for. I used to hold Amazon in a much higher regard. Now they're just as bad as eBay or wish. I've always loved Amazon for how quickly I was able to receive an item after purchase, almost as fast as store shopping. Now? Now I'm lucky if I get it in one piece or even at all.

I'm a full time employee but I'm only getting part-time work and the manager is always trying to take my hours for no reason and they use the n word I'm feel very disrespect they pick and chose who work and who doesn't I'm new there but I feel very uncomfortable working with them people and how they are so comfortable with that nigga word and I'm trying but I will not be disrespect by no one period

I ordered 3 face masks on the 17th of November. Did the free shipping. First time customer so I thought lets see how it goes. It was scheduled to be delivered to my house today by 10 PM. I did the order tracking. Received an email as well. Both stated your order was delivered and handed to a resident at 117 PM. No package was delivered. No one knocked on my door. No one at Amazon will give me information about why this happened. All they seemed to say was it was mis-scanned give it til tomorrow. They finally refunded me 2 items and replaced on with ""guaranteed delivery on Wednesday"". This is the only spot I could find to complain. Letting all my friends and family know not to order from them ever,

I ordered a phone 2 days ago. I found it on their website sold by them $40 cheaper than what I had paid for it. This was through a third party seller now I get that third party sellers make their own pricing and do their own thing but Amazon is representing them on their website there shouldn't have to be I have to send one phone back it hasn't been right it will arrive tomorrow and hasn't been delivered yet I have to send that phone back reorder the phone today for the cheaper price and then wait for it to show up which is fine but it's a hassle to have to do all that when they should just be able to take care of it between themselves this makes no sense and it's a bad business model

I had a package delivered today. The package was left outside in the rain. There is a porch that packages can be delivered to that is accessible and can be seen from the road. The drivers are continuously delivering these packages to the garage door that has no covering. I have ordered a sign that says this but it still has not arrived (Also, ordered on Amazon).
I am unable to get this package because I am at work and saw it on the surveillance camera. I could see the driver put up his hood because the rain was coming down so hard but did not put plastic on my package or deliver it to another location.

Tara Elliott

A driver should be told driving in our neighborhood is not his NEIGHBORHOOD! He delivered a package on Nancy way in riverside, Ca with windows down and Music BLARING SO LOUD YOU COULD HEAR IT ALL THE WAY DOWN THE STREET. And a block way…WE DO NOT APPRECIATE THIS AT ALL, ITS BAD ENOUGH WE LISTEN TO THIS ON THE WEEKENDS. BUT FOR A COMPANY BUSINESS TO COME INTO MY NEIGHBORHOOD AND BREAK MY PEACE AND QUIET IS NOT OK! I ask driver at 4:00 p.m. to turn it down of course he could not hear me. Please inform your drivers to not drive into our neighborhood blaring music!!! We do not care to hear it…if it happens again I will file a complaint with the Riverside Police Dept, we have a noise ordnance in effect here…

What a lying cheating company, i have dealt with them for many years bought mega thousands of $$$$ of products, since Andy took over as CEO, the company is horrible, tomorrow I'm dumping all our investments in AMZ, there Customer Service is a fraud, scam and lies

One guy cjeat with me he said he order mobile phone on cod but he order watch at place of cod now I want to return but don't have that guy amazon accont details

Not a complaint with Amazon itself, I have a complaint with the delivery. The driver turned around on our grass instead of backing out of the driveway.

I called to check on an order that I had sent in. He told me I had no order after giving my email address. I had just ordered other things in the past two weeks. I said so could you please tell me what I last ordered. The man on the phone said to me a dildo. I said excuse me he said a dildo and he hung up on me. What is wrong with that you people have people like that working there are you out of your mind for him to speak to a customer like that

I bought a SAMSUNG Galaxy Book Pro 15.6" Laptop Computer, Intel Evo Platform Intel 11th Gen Core i7-1165G7 Up to 4.7 GHz, 16GB RAM, 1TB PCIe SSD, Intel Iris Xe Graphics, Win 10, Mystic Blue w/ GM Accessories for around $1200 dollars. Ordered on September 23, 2021 Order# 112-8039472-9985065. When I received the laptop the battery was at about 8% I tried to use the samsung charger that came with the laptop but the charger was bad. I contacted computers USA and this is the message they sent me...

Computers USA Hi, Sorry to here that. The item is 100% brand new. The item is under the limited warranty,please contact manufacturer to inquire the detail to fix it. They will take care of it. We're so sorry for the inconvenience. We're humbly to ask if you may consider removing/editing the feedback. You may follow the link below to do so: http://smile.amazon.com/gp/help/customer/display.html?nodeId=201125570&r... We refund you $30 as compensation in this purchase. It usually takes 3-5 business days. And please let us know your idea for the solution. We sincerely believe we can solve the problem for you faster and more satisfactorily. Thanks for the understanding!

I then went out and purchased a charger for $50 at Best Buy and charged the laptop. At 100% charge I had only 3 hours of time before I would need to charge again. This laptop was supposed to have nearly 20 hours of battery life new. I then completed a battery recalibration on the laptop and recharged it to 100% this gave me about 8 hours of battery life. I then contacted Samsung directly to see if they would fix the laptop because a return to Computers USA is a loss of money and a scam! I explained the problem to Samsung and they basically told me they would not fix it and I needed to do a return or exchange through computers USA because the computer was essentially a bad product.

This is the return policy for computers USA Instructions from ComputersUSA
Please return the item with all the accessories, paperwork in the original retail box.

We will send the returned product to the third party to inspect the product condition. We will verify the serial number for all returns. For any return with wrong serial number, we will charge at least 50% restocking fee. 20% restocking fee will be imposed on any opened item returned, according to Amazon's return policy. For any return with missing parts/accessories, we will charge at least 30% restocking fee.
For any return with missing original retail box, 20% restocking fee will be imposed.

I have now lost 250 dollars on this and at no fault of my own.

I am now very worried that ComputersUSA will lie and say that I did not return all of the parts so I am taking photos of everything as I pack it up to return the item. And will try to keep all or part of the money...

I can't believe that Amazon allows sellers with return policies of this caliber. If you have a bad product you don't keep someone's money all of my funds should be refunded to me once the return is complete. The seller COMPUTERSUSA is responsible for bad products not the customer. I trusted them to send me a product that was in perfect working order and they did not. Taking 20% for restocking a product is ethically wrong when the product is bad to begin with.

Sincerely,
Susan Priest

Amazon failed to chargeback $400 to the account which lead to a Chase (Amazon) credit card investigation. Following the investigation Chase reapplied the temporary hold of the $400. When this occurred, the transaction was reported to the credit reporting agencies resulting in a 14 point reduction. However, the $400 was never used or credited to the account.

Apparently my account was hacked. In addition on a separate level at the same time I had an issue with my email. To activate my Amazon account I need to answer questions one of which was to list the last 3 items I purchased. My husband purchased two items at the beginning of September. He is 76 years old, has Parkinson's and as a result has extreme memory loss. I don't know what he ordered in September and since I had an email problem, the items are not in my email. I did however give inforpmation to the customer service reps from my checking account with the item numbers of the things purchased. One was approximately $11 the about $20. Plus I ordered a book 3 dqys ago and gave them the title of the book. Plus I gave them items I ordered in the past 3 months. Plus I gave them the serial number of our KIndle. I have Fire TV stick that I just got less than 6 months ago. My TV is old and in the settings there is no indication of the serial number of the Fire TV. I don't know where to find this information on my TV but you certainly can see I ordered it in my past orders. All this was not good enough. I tried 4 times to get my account activated but no luck. I spoke to a rep last night named Kendall and he said that the account would be activated within 5 hours. He also sent me an email. And no activation occurred. I've been a customer for years and spend thousands of dollars every year. I want my account activated!

My beloved dad died. The first two times (08/2021I reached someone, they assured me by phone that his $79 gift card balance would be transfered to me. That was a lie both times.
I reached them again today. (9/23/21) first by chat then received a phone call. This time they offered to put it back to his credit card, which I've closed by now. They are keeping the funds. Today's rep says they can't transfer to my Amazon account.
This is so much extra trauma, hassle, and disservice over only $79.
I waited and waited. And followed up three times with them to find out I was wasting my time and lied to twice. I have other larger matters to settle. This has been hurtful and extremely wasteful of my time; each phone call costed up to half an hour.

Dear Sirs,
"A" for amazon products, promptness and service! "F" is for amazons' customer service, their dishonesty, work ethic, and service. My acct is on hold for I'm not really sure why? The 1st email said "unusual payment activity" (was I paying too frequently on my credit card?) Then another email said my acct was related to an acct that the card had been involved in a dispute (not me). To get to the point, I call your customer service every 1-2 days trying to get my acct open, every time I call I get the same response -" the acct specialist will email you in 24hrs", or they sometimes say 24-48hrs. NEVER HAPPENS!. Every call I make, they say we have to fill out a form to be given to the acct spec. I ask them to add, " please tell me what is required of me to get my acct open?" ....... No email! No answer! No response! Worst of all, is being lied too. The last 2x I called Sept. 9& 11@1620 CT, I was told my acct would be reinstated in 2 hrs. Sham on the 2 of you! THAT did not happen either day. Disappointment every time I call. Lastly, I was verbalizing my frustration and that person just hung up on me.
So "A" for amazon and their outstanding service and product! And it's just fun to shop on Amazon! So please unlock my acct. And please tell me why my acct is on hold so it does happen again in the future. And finally "F" is for customer frustration!

I placed a order on 26th aug and order will be delivered on 31th aug but my order is still not shipped very poor service.

An item I ordered for a specific event arrived and it was not like described at all and when I contacted customer service to get refund they continually argued with me and refused to do anything about it.

I ordered some red licorice. When I received The lid was slightly open and Security tape was gone.
I did not keep the licorice I was afraid that someone would eat it and get sick.
This is so unusual because I’ve never had to complain before

Amazon’s customer care is the worst service that I’d ever experienced in my life.They’ll send you email to pick your return stuffs, yet no one gives a shit to customers worth of time.They never call even after three days of given time.They’ll just ignore as they don’t want to return the refund.

EVERYTHING IS WRONG! PRIME VIDEO AND MY ORDERS NOT HAPPY AT ALL!

I have been waiting on a refund for over 14 business days. No one will process the refund when the item has been received.