1. Categories
  2. Online Shopping
  3. Amazon

Amazon Complaints Continued... (Page 3)

1096+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
20

My address is on Green Rd., Beachwood, Ohio 44122, but the packages are often being delivered to Old Green Rd., which is a parallel street. As the result the packages are left on the street subject to the elements and theft. Please, advise the delivery department about this problem.

Mark Bridavsky
3460 Green Rd., Apt. 202
Beachwood, Ohio 44122
440-983-1175
20

The driver/delivery man threw our delivery parcel on ground outside my front door, before he rang the bell. l was immedietly by the door inside,when l opened the door, all l could see, was the driver getting into his van and driving away.
The weather was raining , and if l had not heard the bell, it could have been destroyed.
This is not the first timethat it has happened.
The driver showed no respect whatsoever.
I will not be purchasing anything from Amazon again.

Tony Padden
20

Hi my name is damian Lee binney and I have had no end of problems and issues with amazon iv had orders not turning up iv had representatives hang up on me iv heard there kids in the back ground party's they are very rarely helpful and they never want to put me on to a manager or supervisor but the worst part is that now they won't offer me any compensation for any hassle and troubles they have caused me through there negligence.
I pay a prime membership and get nothing from it at all.
20

My name is Dana Chatham. I have attempted several times to get my issue resolved via chat and also via phone with customer service. I also opened a claim regarding a refund. Both the refund in the claim and the refunds of returned items totals $160+. I have yet to receive any of the refunds. It has been more than the allotted amount of time I was given for all issues to be resolved. Still, NOTHING. No refund to date.
The first customer service representative stated I would be refunded in 1-3 days and backed up with an email from her. It’s been 9 days and NOTHING. I called a second time on the 4th day of no refund and the CS representative stated, the previous representative was incorrect. He apologized, offered a $10 promotional coupon and stated that it could take 1-7 days but that all packages that were returned had been received. He also sent an email to confirm this. Again, I have yet to get a refund or even a response on my claim. I have NEVER had a single issue with Amazon that was resolved quickly and with great customer service and I have used Amazon for many, many years.
I am appalled that a multi billion dollar company can not get their crap together and get this issue resolved and refund me the mere pocket change to you but is a substantial amount to me, a 60+ hour a week registered nurse that works hard to make ends meet. This is beyond ridiculous at this point. Just refund me MY money to my gift card balance as I originally requested.
A very disgruntled and irate customer,
Dana Chatham
20

The recent change to prime music has made it virtually useless to use. I'm very disappointed and wonder why you would inconvenience so many users. Everyone I've talked to hates this poor choice on Amazon's part in doing this.
20

Amazon driver thru package at door, did not bother to come in like everyone else does. I went to the door, he got in his truck and left. He blew the horn at me and "said pick it up!" Total bone head
20

LEENA from Amazon Customer Service is the worst Amazon agent I've worked with.
I'd rate her condescending attitude 10/10.
20

I spent over 40 mins with Ashwini and asked for a supervisor 2x. Next thing I know I'm talking to Shiva who NEVER comes back to me. I have the entire conversation saved because when I disconnected, I lost the chat and of course, they never sent it to me. This was at 2:00 AM MST. But I cannot upload the docx file.
20

It started when I called Amazon prime customer service to cancel my subscription ,I was informed at the time by him someone just charged 1000.00 on my account, then the scam started, he told me he was connecting me to capital one, which instead he connected me to a scammer posing as a capital one employee, I was instructed to do acouple things to save the rest of the money on my card like a dumbass I did because I truly believed I was talking to a capital one employee, all I no is I got scammed for 500.
00
20

The option of factory reset on the lock screen is ridiculous. My kid factory reset my tablet AND changed the language to one I don't understand. It took hours to get it figured out by searching Google. Can't you disconnect that option when parental controls are active? Or better yet, do it cell phones and have the option to recover password not factory reset. Who wants to lose everything to reset a password. Getting really frustrated with the difficulty experienced trying to add parental controls. I can't even use the damn thing because for some reason the parental controls are on my profile, which is supposed to be the adult profile and have access to everything. Added kids profile to lock screen doesn't actually allow kids profiles to be selected on lock screen?? What's the point of all these options if they don't actually work. Starting to wish I'd purchased an android tablet instead.
20

Amazon employees hanging up on me, coercing me into buying items, cannot get a hold of support need to speak to management
20

Hi
This doesn't happen often, but please have your delivery person double check the delivery address on both the package and house before handing it off. It's an inconvenience when I have to stay home to wait for a package that never come. I appreciate the ease of replacements, but not only do I have to stay in again to receive it, but the ordered items will come at a later date, which is an inconvenience.
Thank you and happy holidays!
20

I was on chat for 1 1/2 hours during my sons birthday on 12/13/2022 trying to explain about a broken toy. I went through three to four people until the last person helped me in just a few minutes. The other people would just leave. They were horrible. They wouldn’t listen.. Mind you this took away from my sons party. I spend so much on Amazon and find this unacceptable. Please review the chat and the time it took and people just leaving me hanging. I feel we should be compensated for the time taken away from my son!
20

Ordered iPhone 13 and Amazon delivered a shirt less than $20.I called their customer service to resolve this but all I got was unprofessionalism. I was transferred to almost eight team members and non of them could help out and they eventually hanged my call
20

Srividhya has told me that he can't give me a refund without a return even though I was already told I didn't have return the items and I was already approved for the refund. Why it did not process I don't know. He was rude and lying about policies.

My items were damaged, broken and a few were missing. I think he revered the refund. I have never had this much trouble with you guys since I have been a member and this is ridiculous... you guys telling me one thing and then doing another. I was told to wait 48 hours for my refund WITHOUT RETURN because who THE HELL IS GOING TO RETURN BROKEN GLASS AND ITEMS THEY DONT HAVE!!

The communication is horrible!
20

You have a driver that uses meth on a daily in your company van Samantha Wilson out of elk Grove CA
20

I have just received a message to say there was problem delivring parcel at 5.36p.m
I am sat inside the house the porch is open with the light on , so please explain the problem.
I currently have prime , so should have been dwlivered within 24 hours , 48 hours later still no delivery and trying to claim access issues
Please explain
20

We have a delivery box and they left the item on top of the box that inside and secured. This is pure laziness.
20

Horrible service… HORRIBLE. Been using Amazon for 10+ years and I have never had an issue. BUT because of recent events have been so unprofessional and just horrific that I have to switch my opinion on Amazon and start to give my business to someone else. I had bought an item and received the wrong size (was a phone case) they told me that it would be no issue and could put the money directly on my balance in 2-3 hours so I could order another one. Mind you this is my Christmas shopping and I don’t want to play with too much time. They completely lied to me and I was given the run around for 5 hours just full of people who couldn’t give me a solid answer or really satisfy me as a customer at all. The customer support is so bad and just impossible to work with so you just end up taking the loss and move on. Amazon will NOT be getting anymore service from me and my family. I even tried calling cooperate and don’t worry they don’t help or care either. PLEASE do not use Amazon and tell your friends/family to save there money and not go with this horrible site.
20

Ever since they’ve gone completely overseas with their customer service- it has been downhill. I think they must train these reps to purposefully not help customers so that they get so fed up they give up trying to resolve whatever issue they are calling/writing in about. On multiple occasions I’ve had reps who just passed the call or chat off to someone else who then passed me on to someone else and so on and so forth. They purposefully take forever to respond on the chat or leave you on hold for extended periods of time just wasting your time. They are the worst group of agents ever. There should be way more oversight of these behaviors by Amazon. It’s ridiculous and out of control. I am literally never helped.
20

Contacted them about a misdelivered package and I was told I need to file a police report because it was a "verified delivery". What does that even mean? The picture was blurry and hard to see. I don't even think it was the right apartment.

The online chat was rude but kept putting smiley faces like it was going to help. It was a $250 purchase that I don't have and I do not want to get the police involved.

Amazon has been so good in the past about missing/ lost packages but not this time. It's going to be hard to deal with them in the future.
20

Account is under Leopoldo Morales, polomorales @verizon.net, 7039099382.

Purchased Ross Simmons earring $475.94 ORDER # 111-6261240-1529836. Returned earrings and money was placed on Amazon Account instead of Credit Card. 2 phone calls and I am told the money would be removed from the Amazon Account and placed on the Credit Card. No money ever received. 2 more phone calls and both employees insist I spent the money on the Amazon Account. 1) money was removed from the account so it was not possible to spend the money, 2) you can see that there are not deductions in the account that would equal $475.95. Phone call to Edmund and he informed me has to be put into investigate because he can't tell where money is. The point is I did NOT get my money back. What store takes more than 10 days to correct a problem?

AMAZON DO BETTER!!

Lois Morales 7036069382
20

My order was late. When I looked online at my order status it told me I was eligible for a refund or gift card because it was late. So I called and inquired about it , thought it was a nice gesture since my package was late. Instead of giving me a credit they cancelled my delivery that was suppose to arrive today. It was literally out for delivery. They replaced the order only for it to be delivered 4 days more. I asked if there was any way they could get ahold of the driver and continue the delivery since it was literally in my area. I received no help , they were unwilling to do that. I lost a few hundred dollars because my client went somewhere else to get her hair done so the customer service agent screwed me over by a click of a button but reassured me it was cancelled. I don’t understand how they couldn’t reverse their mess up. Thanks Amazon for once again not delivering, I’ll be canceling my long tome prime membership and will encourage family and friends to also. Why pay for it when it’s not promised and no one helps.
20

I purchased a black couch , they sent me a grey one . After calling customer service I was directed to dispose of the item. I have chat transcript and email ...nothing was refunded. now they say they need the item back for a refund? And they apologize for the employee giving me the "wrong" information but claim they can't help??? $600 wasted amazon!
20

My complaint is regarding shipping. We are an apartment community and the drivers are dropping packages in a pile at the front door of our property, outside at our mail area. These residents expect their packages to be dropped in a secure location, like in front of their apartment door as it should be done.

These drivers are lazy and these packages could be stolen very easily, in turn costing Amazon a lot of money to replace the items stolen.

Something needs to be done.
20

Order # 112-8086273-6509836
Ordered two dehumidifies, received one dehumidifier and one 38-40' trailer cover (no kidding!)

Contacted customer support which keeps trying to tell me to "return the defective dehumidifier". Refuses to replace same. Attempted to escalate, was put on indefinite hold because I refused to "return the defective dehumidifier" and insisted on AWS shipping a replacement.

Sent pictures of label(s), description of product on box, etc. Repeatedly telling me I need to take more/different pictures, pictures of the product code, all bar codes, etc.

I DO NOT EVEN OWN A TRAILER, let alone a 20' travel trailer.

Cannot call the customer complaints number, it sends me back to customer service number.

I would attach files, but the images are high res and exceed the 2mb limit for this web site
20

Bad and rude customer service agents in the Philippines call center. Difficult to understand their speech. They do not understand courtesy at all, especially when conversing with Amazons' valued customers. Just uttering "Sorry Sir' would not solve anything when the thrust and reason for the call is ignored or misconstrued. They simply do not understand English in general. They are always contesting the customer to cover-up their mistakes. Complaining to another agent would be useless as they cover-up for each other. There is an old adage 'The Customer is always right'. They should explore the vale of it. North Americans do not call them for a 'Street fight in Manila'. Amazon made it to the top. Maybe now it is downhill from here.
20

Sir,
my order item delivery boy not delivered yet and without my permission return.my address currect,know my order item not came, refund also not given to me..always tellig issued within 3-4days give,but two weeks above alredy finsh. Please give my refund urgently.,.
Thanking you
20

I bought a FitBit Versa watch from Amazon. It wasn't quite the model that my daughter wanted and it went back unopened in its original packaging. Amazon initially refunded me but within days applied a "retro charge".

It took me months go through everything to work out why. First I thought Evri (the courier) had not returned it properly so I tried to get in touch with them, fat chance!!!

Then I got onto Amazon to explain I couldn't get onto the courier they asked us to use and could they help. Turns out Amazon had had the return but had, in their ultimate wisdom, decided it was not a watch that we had returned but an oversized T-shirt. We don't even have any people in the family remotely likely to have ever bought one of those T-shirts. Someone was either having a very bad day at Amazon or perhaps pocketed the quite valuable watch and said the return was something else?

I explained what had happened to customer service agents left, right and center at Amazon. Got nowhere.

Did Amazon have any proof of what they said I had returned? No they didn't.

Had they kept it? No they hadn't.

But hey! If I wanted to return the item that I had already returned they would give me a full refund. They said this line so many times and it seriously peeed me off!!!

Yesterday I went to the Customer Services chatbot one more time to get the legal address for an online money claim. They gave me it but hey presto also decided to confer and refund me the amount I had been retro charged.

So after 15 months of fighting I have managed to get what I was legally entitled to all along.

They ask if the matter has been resolved to my satisfaction? I start explaining that no it hasn't. The chat window closes and thanks me for being a loyal customer.

I repeat the effort to tell them the matter has not been dealt with satisfactorily. Again the chat window closes.

When I do deal with a member of the Customer Services Team he tells me that Amazon does not have the discretion to offer discretionary / goodwill gestures where their service has been poor.

At the end of transactions their aim of being the most customer-centric company on the planet pops up. Long way to go Jeff!!!
20

Amazon said they delivered my order but I never received them and they told me the loss is on me as it is not their problem. They couldn't provide proof of delivery and their customer service is very rude.
20

Amazon secured card and bank are thieves. Took my money in just a few hours but wont credit my account or give me my money back within hours. Making me wait 14 days before they will cut a check and send me my money which could take over a month. I'm low income and don't have that kind of money to just throw around an wait for. I needed the supplies an clothing ordered in which we live in a very cold part of Washington state an without the supplies I ordered can't make more money
20

I ordered an, which showed to be delivered on 17th OCTOBER 2022. I have had a chat with customer service they confirmed the delivery on 23rd October, but still, the product was not delivered. Now customer care is asking me the proof of it not getting delivered and the previous conversation I had with customer service. The previous chat window was not available the next day. The only proof I have is that I gave negative feedback on the delivery of the product.

The customer care service is talking rudely and has refused to solve the issue. Kindly look into the matter
20

I ordered a meat grinder & when the delivery person buzzed for me to let him in, he left my very expensive meat grinder in the lobby of my building when the delivery instructions I left were clear to deliver to my unit on the 5th floor. Never in all the years I have been ordering from Amazon have I had this happen. I am extremely angry about this & if my package is stolen I will be livid!
20

They tried to assist me but when difficulty arose for even the clerks trying to help me then they got mad at me and turned against me and started shouting at me saying that they already gave me one receipt too many and refused to give me my final receipt for which they overpumped the gas amount on the pump that I did not want nor approve of. Then when I went back inside with her she shouted that her boss knew me because I had been there before as a regular customer and that I should never come back! I told her that all I wanted to do was make a purchase. That I was a customer and that they should respect a customer! They just kept shouting at me to never come back again. I could not believe it! I did nothing wrong nor strange in the event. Sometimes I am down to my last penny and I get hungry so I just look around there for a good nutritious snack but I can’t afford much so I must take my time looking carefully and I guess I have taken more time inside the store than they like before my purchase. I am a Senior citizen and sometimes I don’t understand about all the technology with ease but I do have needs to help my disabled clients as a caregiver for the IHSS County program and I am insulted and humiliated by these clerks in this establishment more times than not. I am appalled by them! There was NO reasonable cause for them to say what they did or to treat me as they did. I could not believe their treatment of me as a customer. I just hope that I can achieve justice and be satisfied because I never want to go back there and be treated as such again! Mary Helen
20

I had conversation with Namrata B in Amazon India. She is very rude while taking she does not understand my problem either she dont have any listening skill worst communication skills and worst part is she hang up my phone before giving any resolution

Thank you
20

I made an order with Amazon for North Mountain Supply NMSCLGB12 16 oz Glass Grolsch-Style Beer Brewing Fermenting Bottles - with Ceramic Swing Top Caps - Case of 12, Clear (Pack of 12) (NMSCLGB-12).
I tried to change the address 2 minutes later and it said ti was already shipped and that I would have to not accept it or return it. 2 minutes later. I do no t believe it was already shipped. If this is how you do business, there are plenty of others out there ready to be more responsive.
20

I purchase an item on 10/20 because base on Amazon if I order before a certain time the item would be a one day delivery… even after calling and confirming with the CSR they saw no issue with the package arriving on 10/21 as promised, So the next day after lunch I checked to see the item was out for delivery… The updated status said I would receive it on 10/22 which was too late it’s now 10/27 and still haven’t received it… Some of the CSR’s were rude and dishonest
20

I have not been getting my packages lately I’ve called Amazon customer support to do a complaint and they claim to have sent the issue to a specialist but I haven’t gotten a reference number no call back regarding anything just replacements no I want to know who is hiring these new ppl because I really think my packages are being stolen there was no picture taken of my packages being delivered to my home one time my package was delivered to the wrong address and I specifically put instructions detail for detail on how to get to my residence my number my building number and my apartment number! I’m tired of this if nothing is done I will be filing a lawsuit!
20

I get emails from amazon twice a month or so warning me about items I have for sale on amazon not being
compliant with your selling rules. I had a seller account five or so years ago. As much as I would like to sell
on your site I can not get information on how to set up my store. Please check this out as if I try to respond
I am told that that is no possible as it is an automated email.
20

I have been on calls 6 times with extremely rude Customer Service Reps at Amazon call centers. I have even escalated to Supervisors Johnathon and now Jay in Business Accounts who were very rude.
100

Amazon customer care number /this email address payment refund my mom is order cancel money refund please help me sir
20

My mother-in-law's account has been locked for 3 months. I've had her in my "Prime Family" since the Prime service was initiated but it looks like her account was flagged for misuse of services because at some point Amazon limited the number of adult users to 2 per Prime household. (She was a third on my account). We have both spent countless hours trying to get her account unlocked. It's been nothing but an endless loop of customer service black holes - calls, emails, and chats. Nobody has been able to help. I wish I knew where to turn for help.
20

Opened business account was sent email stating I could use their invoice pay so once I tried using it was when all Amazon’s BS started. 1st locked/ froze account then fixed then next day locked again received email asking to verify business address, sent requested docs received email a few days later saying my documentation wasn’t sufficient to verify card ending in XXXX. What? That’s not what was requested. Why did they need that info when I was paying by invoice? But I obliged and sent requested statement and here it is 2 weeks later and still nothing, still locked out of account. Every time I called business customer service they say they need to verify information and then my issue will be escalated. Done this 8-12 times and still nothing ! Today I finally receive email from Amazon saying my invoice Pay is “suspended” and “can no longer use invoice pay”! But I can still shop at Amazon! But I still am locked out so how can I shop? This is beyond ridiculous and unprofessional I will NEVER use Amazon again and have told my experience on my vlog with over 10k followers!!
20

I paused my Kindle membership because I needed the money for something else that month. My bank card was charged anyway. When I contacted "customer service" I was told that my account was almost a month behind and they had just been able to process the payment, despite me having bank statements to the contrary.
My complaint was passed to a member of their "concerned team" named Gomanthi who brusquely told me that I could cancel and that is the only way I could get my money back. When I cancelled it myself he said it was still active, effectively calling me a liar. He then stated, "I cancelled and processed your refund. It will take 3-4 business days" He then asked if he had resolved my issue. When I told him not to my satisfaction, he sent a form reply "Have a nice day. Goodbye."
I CHOOSE to spend money at Amazon, but there are many other companies out there that provide the same services. I am highly disappointed in the "customer service" of what used to be a wonderful company.
I am beyond livid.
20

Ordered one product got another, I ordered a cell phone from one of Amazon's sellers in one color(grey) and condition (supposed to be excellent), but got one in black and only good or fair condition, those sell for a bit less than what I actually ordered, now after a bunch of time and effort on my part they will not handle the problem in a way to best serve my interests, unacceptable.
20

I have a credit card with Amazon and every month when I try to pay my bill my sign in account has been deleted and can’t fix it except to call Chase and breath thru the transfers and have tech person walk me thru entering it again with their code. We aRe talking 12 months at least. I have complained every month without satisfaction. CAN YOU HELP ME? Thanks in advance if you can. Yes I know I can call in but am a senior and want to see my account.
20

I have been an Amazon prime member for several years because I enjoy the free shipping and returns. I am now being charge $7.99 for each return if I have UPS come pick it up. I have over 100 miles round-trip to the ups store to drop off my package. For years, if I needed to return something, I just called Amazon and they had UPS come pick it up for free. Those days are now gone. I have to either eat the $7.99 or drive over 100 miles.
20

Packages are CONSTANTLY being delivered elsewhere. Sometimes next door, some times God only knows where they are. There are forty + people at this address, and it continually happens to every one. In fact, lately, more packages have been delivered to other addresses than have been delivered here.
20

About half the time, delivery drivers do not follow my simple delivery instructions. The instructions say deliver to Front Door. There is a box in delivery instructions that says front porch and I do not check that, because if the package is delivered on the front porch and it rains, the package will get soaked (this has happened more than once). But, if it is delivered to the front door, it will be safe. I have had 2 conversations with Customer Service and they say they will fix it, but nothing changes. Very frustrating.
20

I ordered Marshall on Ear headphones, the amazon team delivered to the wrong address, when i requested refund they didn't do anything and they said they delivered to right address.
20

I was sent a broken phone. While holding my money they took their time getting me a replacement. Once I got the replacement I was given until Sept 19th to return the item. On Sept 8th they charged me for not returning it. I returned it the next day and have an email saying they received it. They still are rude to me in the phone robotically repeating themselves "advising" I wait when ironically that wad exactly what they DID NOT DO. I plan on filing fraud charges against them.
20

I have an an ongoing problem since September 9 between running to bank and calling you guys I had to get a new bank card two times because when I place an order it comes back after 24 hrs saying to revise payment I do that it said it was successful then a few hrs later says same I'm 69 yrs old and this has caused me a lot of grief as well as prices have changed I have stayed home waiting for orders that don't come I also have two refunds that have seemed to have gotten lost Bonnie hill
20

I opened a Amazon prime account and have been extremely disappointed in the delivery system of my packages not arriving.
Most of the packages I have ordered have not came and I have not been taken care of or taken serious when I contact customer support. This business is a joke.
20

I have used Amazon for years and still will I'm a member but today whomever the delivery person was he prop a package outside my mailbox and one on the ground and one was opened. I'm very aggravated and this has never ever happened.
20

I tried to order a laminator on your website. I received it and it didnt work. I returned and ordered another thinking it was defective. The second one did not work either. so first complaint is it seems you are starting to have more and more junk that does not work on your site. The reviews were all top notch but I guess I cannot trust the reviews on your site because it was a piece of junk. I brought the other one back to ups without a label as that is the option I chose. It is a half hour drive each way, only to be told I need a label and they would not accept. I used to be able to do ups pick up but now it is a huge fee for that. I don't think it is right that I have to drive all this way because you are sending me things that do not work!!!! I have decided to avoid amazon when possible in the future because you are no longer customer focused and it is too much of a pain in the neck anymore.
20

Amazon giving online job advertisement. Then they will have shown some portals to do tasks after completing of task you will get money. After completing task they being removed withdrawal option. Kindly requesting help me
20

Amazon is such a pitiful terrible company. I have been a long time loyal prime member for over 10 yrs . They use to be great. Now most all my orders are late ,especially if delivered by Amazon delivery . They mail fragile things in frickin thin bags instead of boxes , items arrived damaged , not even items I ordered or just strait up delivered at another place not even trying . Customer service is absolutely useless and offer no resolution. I have spent THREE hours over the last two days trying to get help even through supervisors . Spoken to 12 people these last two days trying to get help over chat and phone including to supervisors to no avail. They do nothing but offer the same generic replies over and over and tell me sorry and to wait longer for arrival even another 5 days ! This is absolute bull crap ! WHY do I pay for prime ?! Why do I buy anything at all from you?! I can't count how many items I have gotten that were strait up gross used customers returns that I bought as NEW! Most reviews are now fake and not trustworthy. Products cheap and low quality ,customer service and delivery even worse. Bottom of the barrel in retail and more headache anymore than anything!! What a garbage company with no integrity!
20

My package was open when delivered
20

I faced discrimination. My civil and human rights were violated.
100

They used my debit card as a "default" method to pay for someone else's Amazon prime account. When I tried to resolve this issue they told me to dispute it, they told me to "dispute it with my bank" after asking me why I would LET SOMEONE ELSE USE MY CARD! I never let ANYONE USE MY CARD, and they didn't...AMAZON JUST USED IT.
40

I love Amazon and being able to find almost everything I could possibly need. My only complaint is delivery. I order a lot from Amazon and you would think with all the deliveries they do around the world, they could learn to deliver packages to the right address. I place an order and then sit and wonder if it’s going to be sent to me or delivered somewhere else. I’ve had to file a return multiple times in the last few years because they were delivered to the wrong house. Luckily most of the time it’s delivered to my next door neighbor, but not always. Amazon, your delivery drivers need to get their act together and pay attention. People spend a lot of money on the products that they buy and expect them when they are supposed to be delivered.
20

They even went as far as claiming I returned the item.
It was lost at their Appling Georgia center on 27 July but they lied about what happened to it.
I expect a free year of prime . In truth, I think you don’t deserve my business this should have been expedited to me at the beginning of August when they realized they had lost it. They were just hoping they could steal my money.
To not expedite it was complete bs.
And then to lie to me and not get a supervisor to call me. This company is evil.
They owe me a free year of prime for this bs.
20

I recently refunded a nylon purse. I was not even given the option for the refund to go to my Visa card, Amazon automatically put it on a gift card. Spoke to a representative who assured me that it could be changed to my Visa card. I guess she did not have that authority to do that. Very unsatisfied
20

I purchased A TV third party seller. It was damaged picked up and returned by Best Buy on July 14 th and I cannot get a credit from Best Buy or Amazon
20

Your manager, Tejas V. did a terrible job at resolving a simple customer return request. I will be cancelling my Prime Membership ASAP.
20

I recevied a recorded phone call stating that someone was purchasing an I phone for $999. It stated to press 1 if I did not authorize this charge which I did. I hung up & called Amazon support and was put into a sales call for emergency monitors. The girl on the other end wouldn't listen to me & went on with her sales pitch.

I want to make sure that my account hasn't been hacked and that no one has tried to purchase anything.

Therre should be a direct number for fraudulent issues
20

I ordered 5-6 item on amazon.but the orders are not delivered to me. When I complaint on Amazon coustomer service they said that we solve your problem but the didn't.
Orders are automatically cancelled by Amazon or delevery boy I don't know how.
I am so tired by Amazon.
40

This is the 2nd time I have been told that an item that I have purchased through you is "Running Late" This is annoying. I realize that things happen that are out of our control but you would think that a company this big would have the stuff together. Clearly not.
20

I ordered a pair of Sunglasses this week on Monday. First package I received was empty. Just a sealed white padded mailer with nothing in it. Second package eventually was sent out, supposed to be delivered Sunday. Along with two other orders from Amazon, it was not delivered. After 3 hours with customer support, the only thing they offered was a refund to credits. Literally, the customer support is unable to actually offer any true help. The practice is to gaslight you into thinking you’re unreasonable, then point fingers at the shipper and the seller. Problem is, they are both. They had no way to even order a replacement. No information was provided about the driver, such as some identifying employee ID number and I was urged to not file a police report. Amazon’s system is designed to be as maddening as possible. It operates like a criminal organization trying to scam you out of your money by pushing you to give up. If Amazon would like to stonewall it’s customers from getting their packages they paid for, it makes them a criminal enterprise. It’s well past time for local and federal law enforcement to crack down on their consumer fraud.
20

Every week at least once I contact Amazon for a package that wasn't
addressed to me.
It's happening so frequently it's a shame.
I feel sorry for the customer who won't receive his/her order, but, I am
reluctant to be Amazon delivery service, for free.
Will it ever be finally addressed?
Can't the driver read the address?
It's not to the same people, it varies.
I spent so much time, on the chat, phone, and email, it's a shame.

Yael Shany
20

I bought a over the range microwave it arrived early on July 29th so I call my electrician to get it installed. I had asked him if he installed these he said yes so I payed him to take the old one down and install the new one when he plugged the microwave in it didn't work so he checked the outlet it was working fine so I call Amazon they reimbursed me for the microwave. But I am still looking to get reimbursed for the installation. This broken microwave is still mounted In my kitchen because I have to pay someone to do that that would include installing a new microwave and I would be paying again to have one installed. Seeing that Amazon sold me a defective equipment that I should get reimbursed for the installation seeing that when I buy a nother new microwave I will still need to pay to get installed Amazon should take responseable for the installation cost of the bad microwave. I am unable to attach the receipt do to the file is to big
20

After receiving a damaged sewing machine, I returned the item. Amazon unethically charged restocking fee on the item. i called amazon customer service , the csr said Amazon charged 20% restocking fees because AMAZON cant sell the sewing machine again.first of all why would Amazon sell the demaged product to another buyer and what is the guarantee that i was not sold the same damaged machine returned by another customer. i asked AMAZON csr. i would like to talk to supervisor and she disconnected the call. i called back and was disconnected again. Andy Jassy as CEO is taking amazon in the wrong direction as all the CSR is in india and all they do is disconnted the call
20

I have returned pot stands but not yet received it has already one month back
20

Asked for a supervisor and the "supervisor" ended the call prematurely after I questioned if I could have someone else to assist me as I knew that the individual was not a supervisor. I can't get a hold of a single US based Customer Service Representative.
20

Bhagwan Vaswani <swaney557@gmail.com>
12:25 PM (3 minutes ago)
to account-alert@amazon.com

---------- Forwarded message ---------
From: Bhagwan Vaswani <swaney557@gmail.com>
Date: Mon, Aug 1, 2022 at 11:14 AM
Subject: URGENT - I HAVE NO AMAZON ACCOUNT - BEING BILLED MONTHLY FOR WHAT?
To: <cis@amazon.com>

Dear Sir or Madam.

I wish to advise that I am being billed monthly to my personal bank account in the amount
of $11.19 since the past few months. I have no Amazon account! This is what is shown my bank statement:

July 21, 2022POS Purchase
OPOS Amazon.ca Prime Membamazon.ca/pBCCA
11.19

When I tried explaining to an Amazon employee by telephone, I could not get any satisfaction.
It is highly likely that there may have been an error on part of the Amazon agent who had opened
this account, while inputting the banking information of the person for whom I am being billed.
Amazon should contact that account holder and correct the banking information that has been input.

Is such an unauthorized charge to my account legal, since I have already expressed to Amazon service
agents by telephone that I am being billed incorrectly? I also initiated a voice call and spoke with an
agent about this entire issue, from 11:43 am till 12:21 pm.

I am a retired senior citizen and I live in Canada - my name is Bhagwan K. Vaswani and my address is
15, Seventh Street, Moncton, New Brunswick, E1E 3G2. If you check your data, you will find that I do
not have any Amazon service or account.

No one from my small household has authorized any such payment to Amazon.

I trust you will provide an explanation, stop charging this fee to my bank account and provide a refund for
the several months I have been charged.

Thank you.
20

I have returned unopened, no damage, Brand new with tags still on items, unworn, in mint perfect condition items to Amazon only to have Amazon reps tell me that the returned items were damaged and unsellable therefore not providing me with a full refund. I have lost hundreds of dollars at this point to Amazon.

I have attempted to send photos to Amazon with proof quality of item at return shipping only to have Amazon tell me that they don’t do that.

I asked for an email for the Amazon legal dept only to be told they can only be reached via PO Box

Really?????
20

Ordered a new JBL 230NC earbuds as JBL100 (renewed) was giving earpain upon representative's promise that a return would be arranged within 2-3 days. Now none of the representatives are ready to listen to the grievance & just rudely refuse stating there is no return policy on this or any such ordered items. Some bluntly refuse, while few rudely/ sarcastically speak as if I've asked for personal favours & take it personally.
20

I’m sorry Amazon you guys have done me good for the last couple years. But now“ something fishy is going on especially when I order something around the third of the month of July in that purchase it doesn’t ship out for three days later. And then I ended up looking on my account and it said that the purchase was unavailable that strike me strange being that the package had already shipped so I decided to call to find out what was going on the young lady that answered the phone tells me that the package is in route and will be delivered on the 14th I will get my package if you don’t let us know after the day that you don’t receive it I said OK I waited until the 14th came around 14th of July came around no package a callback that very same day young man that answers the phone didn’t seem very helpful and seemed a little bit standoffish when I started talking about my package being missing and he tells me well if you don’t receive the package in the next couple of days you can call call us and will refund your money in 12 business days and then I told him that I wanted him to contact the seller to find out where my package was so he went ahead and did that apparently my package was in Whittier California but then he turns around and tells me that I won’t be getting my package because they were out of stock and I said well I find that kind of weird mean that it already shipped in Seoul even tried to argue with me to tell me that there was no tracking number and I gave him the tracking number he ran it and said there was no tracking number for that particular package well Sunday comes around Sunday, 17 July I call to find out if that package was still coming because 35 minutes after I got off the phone with him they had sent me an email saying that they had refunded my money and canceled the order well if the order was canceled how come it’s still traveling that’s what I wanted to know and the girl that I was on the phone with from Amazon tells me that the reason I didn’t get my package is because oh it was the wrong address so even that sounded weird and she says well I will look to check with the seller to see what’s going on and why you still have a notice on your account that says it’s late and that it’s coming to you so she checked and sent them a message the next morning on 18 July I get a message stating that my package would be delivered to me in three or four days and then it setting at the Bethel post office in Washington well I called the Bethel post office and talk to a customer service person and turns out that the package that was billed to me was not the package that I ordered I ordered an air conditioner the package that was sitting at their post office it was connected to the tracking number weighed 1 ounces so there’s some fraudulent stuff going on on Amazon please be careful consumers .
20

Ordered a Fire TV on Amazon from Best Buy. After 7 days it still had not shipped. Called Amazon customer service and spoke with Pritchard he was rude and could not help me. I asked for a supervisor and he hung up on me. I called back spoke with a supervisor name Chenille. She was nice but bottom line also couldn't help me. She couldn't get ahold of anybody by calling a number to Best Buy. So here I am, the customer with no answers no information just sitting here waiting. I'm on a trial with Amazon Prime. I can promise you I won't be keeping or subscribing to this service. Not if this is how you treat your customers.
20

Member of Prime and at 13 day still haven't received the package. I have over 20 escalation tickets and about 3 phone calls and each time, they are telling me the package will be dispatched within 24 hrs.
Another things to add is they wont refund me because the package is in dispatch stage. So now i am stuck in this circle.
20

No order is delivered on promised time with no response from customer service either delivery team picks up the call.
Spoke to delivery manager after multiple calls and confirmed other delivery person took it to a different area so they couldn't deliver on time. And the status says they couldn't contact me... I'm trying to reach Amazon to get the details update with no luck at all.
20

Sorry there is no 0. Your customer service representative hanged up on me , saying goodbye
100

I am basing my experience at a 5 for frustration. I just got off the phone with customer Service a David O he said and he had no reference number or anything to give me. I had called because my account is attached to an old email of work that I am no longer employed at. He said there was nothing he could do because the account has had no actively to it. I explained that is because I cannot get into the account to do so. I asked if he could reset it or what is the process. he stated there is no process except a security process however he couldn't do this security process because my account was no activity. I said could I start the process so I could use it and he said no the policy was there was nothing he could do I cant even go into the account and delete but also told me I was the only one that could delete it but I cant get in.
Everything he said did not make sense and he was very blunt and rude not at all who I would think a customer service rep would be. We have a business account with Amazon as well as I have my mom set up and my personal self...This has made me so upset at the lack of any resolution to assist me. Not only does this make me fear my personal information that I no longer have access to but the world could have this access or someone else if they happen to use my old work email. this is not right at all....My old work email associated with the account is christina.. I truly hope that someone reads this and understands my frustration.
20

I was going over my bank statements to balance mu checkbook because my money didn't add up, and saw since January 2021 someone from Amazon was taken money out of my account for things called the emeral package i don't play games on my tablet non does my wife they gave me some money back but i still have 925.00 wrapped up with gae dtuff i didn't use i want my money. Jeremy S.
20

I looked at my bank statement and realized Amazon was taking money out of my account which they said it was for a game pack, i dont play game on my tablet, i am owed 900.00 from January 1, 2021 till April 2022 i was only given back 290.00 . I want sometime done about this.
Jeremy Shumard
20

I have order fridge ice door and it is showing delivered on 15th June which was not received till today 25th June. It was prepaid order and I have tried to complain via help desk which was also helpless. No answer till now
My order number is 408-3070310-7706768
Tracking is is 278851276862
I need my order get delivered or return/refund my money
20

I placed a huge order with Amazon on Sunday night. Immediately on Monday morning I realized it was being shipped to the wrong address. I contacted Amazon immediately. Nobody seemed to be able to assist me. This went on for hours. Amazon had me contacting USPS/Seller/etc…. As of tonight at 1:40am I can still not get any updates or assistance. I would list images below but the order is so large until it would take me forever. This is extremely stressful and nobody at Amazon seems to care or know how to fix the issue. Guess I will decline the charge and reorder. What a pain and unnecessary stress. Thanks Amazon! Thought more of you prior to this fiasco.
60

My name is Larry Osborne. I have placed a great deal of orders with Amazon. They have always come through even
if there was a problem with the order. All in all. Amazon has done a great job.

I placed an order last Friday, June 17th for 2 packs of seat belt clips. Very small item. Still have not gotten them and today is the 20th. Customer service is going to send a replacement and should ariive tomorrow. The lady I chatted with said she was making a one time exception. That fine, if that is what she is calling it. I really don't want any exceptions for me when I am only the cutomer waiting on his order to arrive.

I wanted to send this to Amazon and I hope that corperate gets to read this. When Amzon use the usps to send items out, there will be problems. Two of those problems happened to me. I did get one of my items today and it came by USPS. I got home and opened my mailbox and the package was cramed in the box very tight. I could tell it was probably the Trident gum I ordered but I managed to get it out. Thankfully, not damaged. I would probably
never went to this extreme but I can tell when something is not right. The customer service lady said that the package that has not arrived yet was in the delivery cycle. Not sure what that means. I know that I am a prime customer and place many items with amazon. Being a prime member, I really expect the item within 2 days. That is the delivery cycle I am looking at. Going to make this short. I wanted to give my opinion to someone in management. If you continue to use USPS, you will probably run into problems. The post office here in Greensboro
could use a lot of improvement. I have delt with them before. All I know is, they are late about getting an item to the customer. I wanted to pass this on to someone there that might take a look at what is going on using the postal service. My items have always made their way to me when amazon use their own trucks which come on my street every day of the week. That is my suggestion.
Thanks,,, Larry Osborne
20

Your drivers keep loosing my packages and delivering someone else’s packages. This has happened on 3 orders in 2 weeks. Very unprofessional. If you can’t keep up with your deliveries no better than that, then I will not be renewing my prime membership.
20

The Amazon business customer service has been so rude and has made me lose customers due to negligence on there before constantly transferring me back and forth telling me my account is on hold when the application department stated that is not on hold. Amazon is putting my business in jeopardy with the negligence to help a customer which is me now my business is suffering I’m a small business owner just starting I can’t afford this. Amazon is the worst. Never received an email stating anything of the sort
20

Anytime I made progress paying things down I was rewarded with cuts to my credit which meant it negatively impacted my credit score. This happened 3 times. Predatory at best. I will never use Amazon again.
20

THe customer service was rude and ther is no way to file a complaint. He/she basically told me to fuck off before transfering me. And the lady after helped me with my problem.
20

I placed an order on June 6,2022 and I didn't receive the item when it was supposed to get here which was on June 8,2022 and I wasn't notified until 5pm on the 8th it was an item that I needed now they tell me it takes 3-5 business days for a refund for an item that amazon has. if I was notified the day before that the item was damaged I would be able to try and find the item elsewhere and can reorder the item but I wont get it until the 15th which is to long for me to be without a vehicle because amazon is getting so sloppy on how it treats its customers.
20

Ordered a drill bit. Had a construction crew waiting. Received a pair of slippers instead. Drove over 200miles to get drill bit. Seriously, SLIPPERS!! TRAIN YOU EMPLOYEES FOR GOD SAKE!!!
20

Customer Service has dramatically deteriorated. Looks like agents are working o. Multiple calls at same time.

Trying to get an issue resolved. Agents come on the phone several times and ask me the same questions over and over. After two hours on the phone the call gets dropped. Called again and the agent has no record of my call.

This is making me think that online shopping is becoming too much of a hazard. It is easier to go to the store and get the issue resolved
20

Locked me out my account won’t accept documents to unlock they account money and packages was not giving I got only a Barbie that I did not purchase
20

Can't access my account and told due to not using the account for almost a year it got closed and deleted all my purchase history
20

On May 8th, I placed an order for an IPHONE SE and received my order with no delay on May 11th, 2022. When I opened the box that amazon delivered. Found out that the IPHONE was sealed but empty. Took pictures and Immediately contacted amazon and they agreed to replace it. On May 13th the replacement shipment order came and to my surprise the IPHONE case was sealed but again it was empty. Immediately took pictures and once again contacted amazon and they told me that they will replace it. Which they did. On May 17th we received the 3rd shipment and once again the IPHONE case was sealed but empty. Took pictures again and contacted amazon. This time customer service said that they couldn't do anything else. Didn't offer an Investigation or try to solve the issue that looks like it is internally from the company or warehouse. After so many years of doing successfully business with amazon. They didn't care to follow up to resolve this issue. Telling me that they are not able to give me a refund or replacement which I don't want any more. This is very BAD service. I received a letter saying that I need it to file a police report, which I did, because I want to get this fixed asap. How can I order a product and never receive it? The worst thing is the box from amazon came sealed inside 3 times but was empty the IPHONE BOX WAS EMPTY. I got an Amazon box with an empty iPhone case that was sealed. Need to start an investigation, somehow the IPhone are missing/ disappearing from the box before delivery. This is Very bad and poor service. I just got my account closed because "supposedly didn't comply with the terms of their conditions. According to them I created another account to place orders which is not true. I don't know for which purpose I need to do that because I have been a customer since 2013 approx. I want the refund of this order. Pay with my debit card $450.00 plus a gift card of $30.00. I need this issue to get solved.
20

My Prime Membership was canceled without my consent. Both my Bank and Amazon admitted that it should not have been, and in a May 25th email I received from Amazon, I was told that everything was resolved and my account was restored with full access. I never lost access to my account, just to the Prime Membership. I was assuming Amazon put the Prime back. I see that they did not.
The customer service I have received from Amazon throughout this ordeal has been the worst I've ever experienced. I was canceled without my consent. I was told that I would have to speak to someone from the Corporate Office, yet was told I'd have "to Google it" to get the contact info.
I was canceled while Amazon kept my payment. The then refunded it after I asked them to restore my Prime. I just want my Prime account reinstated. My family and I use this all the time and have been members for years. The way I have been treated has been deplorable. Please help me.
20

I recently started working for Leonard Buca, a delivery agent for Amazon UK. They are nothing but a bunch of incompetent business operations. I have had payment issues with them from the very first day I started working with them. I would appreciate it if I am pointed in the right direction for this type of complaint

Have feedback for Amazon?

File a Complaint

Thanks for your feedback!

Sorry. Please try again later!