Amazon Complaints Continued... (Page 3)

On 5/21/ I was to receive an order from Amazon. Being a prime member I counted on 2 day delivery. At 5:31 pm the USPS carrier stated that the door was blocked and could not deliver. I was standing at the door at that time and nobody vame to the door. WEhy do I have prime membership if the USPS lies and will not deliver package. Maybe I should cancel mu membership

I had two credit cards on file with amazon come to find out they were double charging me taking money out of both cards for the same bill they told me I would receive my money in 3 to 5 days that was a lie I have an email from them saying that my refund was 67 dollars and some cents will I got 41.00 than I called them and they told me the rest of it was to be put on by Monday that was a lie just called them and had to argue with them now the rest of it is suppose to be on by 3 to 5 days again . I live on SSA and need what money I have . They did not offer to pay the 26 % my card charged me and the over limit charges . If this is the way Amazon does the older people than someone should do some thing .

Delivery today was made to the round newspaper hole, under the mailbox. Rolled up and stuffed inside. I'm surprised I even noticed it? Lately the deliveries from Amazon, and made by UPS, Fedex, Amazon(Prime), can't seem to find my front porch? Sometimes they find the front porch and they set the items directly in front of my storm door, making it impossible to open the door without knocking the packages over.
The delivery today was an aluminum start up capacitor for an a/c unit. To begin with it was packaged in a small bubble pack shipper without any other protection. So the item is severly dented, and I may have to return it. I'm not sure about the return. It may be useable? I have to investigate further.

Good Evening,

My name is Michelle K. Patterson. I am a Prime Member. On Monday, I placed an order for 30 books, in which I am the Author of; titled "Closer."
On Monday, April 29th, the Customer Service Agent informed me that I would receive the books within 2 days.
I asked the agent to please confirm the information for sure, because I saw an email that confirmed 5 days or more. The Customer Agent assured me that he made the necessary correction and update, and as a prime member I would definitely have them by May 2nd. I confirmed a third time, "Despite the quantity of (30) books, will it still arrive before Saturday for a special event-book signing?" He responded, "Yes".

Today, I contacted your Customer Service line, because the books still hadn't arrived. I received very rude and poor service, the young lady (Rashik) was very unprofessional. So, I called back again, and I was fortunate to speak with an agent who genuinely showed concern about my inquiry. I am thankful for that. I was informed that there wasn't anything that they could do to adjust the order. In fact, they would not transfer me to a supervisor. She initially said she was a Supervisor, than revoked her comment. Then, I was placed on hold.

Here's the situation: I have a deadline and my first book signing on Saturday, May 05, 2019. Is there anything your someone can do to help me? I realize that occasionally, the wrong information is given to customers. Unfortunately, that doesn't help with my situation/ or the inconvenience I've been caused. Is there anything that can be done? I'm attaching my phone number as well: 872-214-3455

Thank You,
Michelle K. Patterson

My order no113-299 1813-9692260 When it arrived I had no invoice and only one of the two things I ordered was in a UPS box that seemed to have been re taped. This is not what I expected. My phone is 214-277-9062 please help.

getting very tired of ordering somthing from and finding out after the fact it is coming from china. which takes 6 weeks to arrive unacceptable there should be something on you sit that says where order is being mail from. before you order. tired of ordering and finding out it is coming from china. I can,t always wait 6 weeks for something very poor

WHAT IS YOUR COUSTER CAIIR NUMBER I CANT REACH YOUR ALL NO IS NOT REACH

I ordered marine white paint and it was delivered yesterday dripping with paint all over delivery box, all ov er my hands and what a mess on my counter

One of your delivery men was delivering a package across the street from my house on Highland here in Oakland California around 10.30a.m. I was outside smoking a cigarette and talking on my phone. He proceeded to ask me what my problem was, I informed him I live here, and I was not watching him. He kept asking me what was my problem. To make a long story short he called me a Bitch as he was leaving in his personal car. I could not believe it, but it happened. Just thought you would like to know.

My last 2 orders I found in the middle of my driveway.the driver wrote that he handed the package directly to me..LIAR..if the package was stone ,the company would say I'm a liar,they also don't have to take a pic if they meet the customer

I was disconnected twice when I called your Customer Service Line. The purpose of my call was to speak to a manger regarding the poor customer service I received regarding an order I placed on 4/23 for brake pads and rotors. This item was advertised as being the last one left and stated "Hurry UP and order", which I did. My account was charged the full amount of the order. Then I received an email saying we will let you know when we have a shipping date, I waited two days, still no shipping date, I called to see if you could either express deliver the order or cancel. I was told you could do neither and that I had to wait until next Friday to receive the package. This is no use to me. I have someone to do the breaks this weekend. I spoke with supervisor to cancel the order (my second request) she told me no, she could not cancel. I explained to her you took my cash knowing the item was not in stock. And, I am now not able to cancel and buy elsewhere!! Had I known the item was not in stock, I would not have placed the order. Your website, misrepresented this item as being in stock and it wasn't. I would appreciate a phone call tomorrow to rectify this issue.
Sincerely,
Maureen Walsh 857-499-6024

I'm a Prime member. I attempted to watch the movie "A Father's Nightmare" today, 25 April 2019. I only wanted to RENT the movie, NOT buy the movie. The rental price is $3.99. I pressed the RENT block. The following screen which displayed BUY the movie. I did not want to buy the movie. The movie barely started - less than few seconds. I cannot cancel this order because I went past the time "allowed" to cancel. You are telling me that I have to pay $3.99 for a movie I did not watch. I don't think that a FEW seconds of nothing costs $3.99.

I enjoy the convenience of Amazon, but sometimes you appear a little SHADY!

Refund my $3.99 or I will cancel my 12 year Amazon subscription! I enjoy the lower purchase price on some items, but I find many items cheaper at/or online from the actual seller.

Not that you care, but you may well be losing a VERY GOOD CUSTOMER

I ordered a laptop on Amazon on Monday April 22, 2019. I chose 2 day shipping. I got order conformation shortly after with a Wednesday April 24, 2019 arrival. Everything went downhill from there. The order # 112-9537250-1038622. I waited all day for the shipping conformation. I emailed first and was told in that email that you had a manual review process to ensure the card was the right card to charge the payment. This was to take 12 hours. I also called customer service and they said they would escalate the order but I still had no ship conformation after the 12 hours. I emailed again and was told that it takes 1-2 business days to process this review. The order was still not processed at that time. I have called customer service on at least 7 times and no resolution. Each time I was to l d it would take a few hours. And I have waited and waited after each call and it was 8 hours one time 12 hours one time constantly waiting with no resolution The l last time was 5:55 this morning and was told that should be resolved and given ship conformation within 3 hours. That is fast approaching and I have my doubts that it will happen. I told the rep that if the order was not finalized I will be canceling. So there it is . At 9am central time this is what I will do. This has been that's worse experience I have ever had and I may never o order from Amazon again.

Regarding order # 112-3002841-4443464:

Badoit water case.

Estimated delivery was, you said: 4/15/19 to 4/18/19.

On 4/21/19, I inquired online. Your pro-forma apology declared, "Sorry, your delivery is delayed. It is now due 4/22/19."

On 4/23/19 the message still read, "Sorry...."

Today, the message read, "Sorry, it will come today."

I did not.

What the hell is going on?

I want an explanation and a FIRM date.

-NRK
4/24/19

Ordered a glass jar which contained a product called yeast plus made by Twin Labs. Package arrived today and the glass jar was smashed and broken into pieces with contents spilled all over the inside of package. I ordered this through Amazon and would like to have the order refilled by Amazon.

Ordered Twin Labs Yeast Plus several days ago. Package arrived today in a large padded mailing envelope with bubble wrap around inside glass container. The glass container was smashed with broken glass everywhere and the contents were spilled out and unusable due to contamination of glass pieces, etc.

My son 15 used a MasterCard gift card in Dec.2018 . He bought something spend the whole amount of money. Cool everything is fine at this point. Then in April 2019 he bought 2- $ 100.00 Amazon cards with his first paycheck put the money on his account (865 216-8983).
Adam Anthony Moffett. . Which if his account needed to be verified it should have not taken his 2 new amazon cards on it. Right makes sense to me. Now he has 2- $100 Amazon cards on an account which needs to be verified for some dumb reason with a gift card he used 3 months ago.WHO KEEPS GIFT CARDS AFTER YOU USE THEM.
So now I’ve call 3 times talk to countless people since we can’t verify the original gift card (MasterCard) number there’s nothing they can do . There has to be something. This is wrong. I will never buy another amazon gift card again. This is just stealing.. need help

I ordered two items. I needed the items on April the 19th, that is why I ordered these to be delivered specifically on this date. Now your system is showing a week out on one and a day out on the other which upsets me.

I have a gift card given me by th foundation where I am employed. I seriously doubt it is invalid which is what your redemption site is telling me.
The number on my card its ASYT QKDSSH R6CHE. Between that message and the Capcha rejections, something is wrong with your site. Please tell me how to get this card onto my account.
Barbara Golding
bgolding@roadrunner.com

I received a package yesterday from my mother in-law and it looks like the driver just threw the box into my bushes instead of putting the package by my door like he/she should have. the box was tore up and you could see inside of the package. I do not appreciate this and would have been extremely upset if it would have been something less durable being delivered!!

Whenever I receive a package , the delivery driver NEVER rings the doorbell! This is very frustrating when I am home and we live in a community where there is a lot of theft. It takes one second to knock on the door or ring the doorbell.

I was supposed to receive my order today by 8 PM. It is now changed from a 2 day shipping to a 4 to 5 days shipping. I am not happy about this. Please do not offer me any apologies as I will not accept it. What I will accept is my item here in the 2 day shipping time frame!!!!

I am an Officer at a Terrabeachside Condominiums at 6000 Collins on Miami Beach, Fl. We often have independent drivers gaining access without Securitys' permission. They wait outside the gate for someone to exit instead of using the call box to alert security. Once inside they leave the packages everywhere and anywhere. They often don't speak English and it is very hard to instruct them on the proper procedure. We would greatly appreciate it if there could be an instruction given to these drivers to dial 999 on the call box and once they are buzzed in to take all packages to the security office. Any help would be greatly appreciated. Thank you.

My husband bought me a house cleaning for my birthday. We were told the cleaning company would call the day before, they did not. When we called Amazon whom we purchased the house cleaning from they said to contact the company directly, we tried several times no response. We called back to Amazon they tried but didn't get a hold of the cleaning company, but told us they would be at our house between 11am-2pm, not to worry. 11:30 came I called Amazon again put my name on list for an Amazon team member to call. She called I asked if this company was coming or if I was wasting time waiting for them, she put me on hold. When she came back she said she just got off the phone with them and they should be at my house next. I believed her. I was wrong, she lied.( At the same time my husband was at work on the phone with another team member who told him they have been unable to get a hold of cleaning company.) I waited till 2pm thinking that the team member had talked to the company. Wasted a great day waiting on somebody that never showed and bold faced lied to by an Amazon team member, bad day in my book. Then out of curiosity I looked up the cleaning company that Amazon was selling sevice from, they are not a cleaning company in this state but in California. We live in New Orleans,LA. This morning I get up trying to forget my bad day and can't because Amazon has charged me $277.48 for a cleaning service I never received. as far as I'm concerned I will never buy another thing from Amazon they can't be trusted when team members lie, they are representing Amazon and Amazon can't be trusted.

paid extra money for 2 day shipping. still havent received item in almost 4 days now. what fucking gives? why did i have to pay extra money for faster shipping that didnt happen? makes sense right? waste my time and money. thank you

my account was hacked and merchandise was bought and shipped to 8550 nw 70th street apt 12284 Miami fl.33166 -6216 my money never returned even sighed by SANDRO CAMARGA . no money returned no investigation not even an I'm sorry James nothing . cant you block all shipments to this address or something at least pretend you care. now a Disney back pack for 66 dollars was purchased in my name . I was lucky to cancel it in time by same people and nothing done .big surprise . I no longer feel safe purchasing from amazon and no longer will you get my buisenees

I ordered two canisters of Country Times lemonade at a terrific price of $6.99 per canister. I then saw that the price went up to $11.99 right after Amazon took the money out of my bank account to pay for the item. Weeks later, I learned that they had never sent the items to UPS, and now, rather than allow me to receive the items, they insist upon refunding me the $6.99 per canister. At Amazon, if the deal looks too good to be true, it probably is. My order number is 1Z6A34Y60387905867.

Amazon closed my account on March 28th for excessive refund and return requests. Unaware that my account was closed. I loaded two $100 dollar gift cards that I purchased from Safeway on March 29th and April 2nd. I learned my account had been closed when Amazon would not allow me to make a purchase. I asked Amazon to please reimburse me $200 for the gift cards. Amazon is refusing to reimburse me for the cards.

On March 18 I ordered a transmission

TRANSFER CASE 4.0L 6 CYL 1GRFE ENGINE MANUAL FITS 05-15 TACOMA 124127 from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316. No one from your company bothered to call me or write me about the matter, but I believe that having sent it back within 2 days of my receiving it and checking it out should fall within the guidelines for a return... especially since it stated that I had till the 8th of April to return the item. So I am appealing the case on the basis of having been provided inaccurate or misleading information.

Sincerely, Reginald Jones

On March 18 I ordered a transmission from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316

DELIVERY SERVICES
WE ARE MAKING A DECISION TO STOP USING AMAZON!!
We are having all kinds of unmarked cars delivering to our house. Some of the persons delivering look pretty sketchy and speak little English. There is not a Lockbox facility within 20 miles of our home. Everyone in our town is complaining about the same thing. We probably spend $5000. a year at Amazon but that is going to change. It’s so convenient when youre homebound but that will change.

Order #111-5418086-3298662
GOT A NOTE SAYING IT WAS DELIVERED ON 2 APRIL
NEVER RECEIVED IT
I checked with Amazon, it was signed by a person named VOLLMOUTH, who does not reside at my address 41 Morning Glory Lane Edison NJ 08820. It must have been delivered at the WRONG ADDRESS, I do not even know WHO this person is. I was at my home ALL DAY YESTERDAY. I am very disappointed with the service, and will never again order anything from AMAZON

Satish Shenoy
41 Morning Glory Lane
Edison NJ 08820
908 755 1776

A delivery was made to my neighbor across the street from my house and the driver deliberately drove onto my property and put large ruts in the lawn. The delivery was made to 19155 S. Saint Lawrence Avenue, Glenwood, IL 60425 to Reginald Bernard Staggers, on Tuesday around 11:50. There were several numbers on the package which are B-45.3B, Cycle 1, TBA994752494000, spnch2 7ms7. She knew what she was doing when she did it. My husband was outside and saw what she did. He yelled but she continued on. She also left the package at the front door instead of putting it at the back - out of view, which is really not my concern but the ruts in my lawn are.

the delivery service provided by dynamex delivery in victoria b.c. canada is the worst company i have ever dealt with . the packages are never on the day posted . there is no local phone number to call, no where to pick up the packages if i could not sit and wait for days because always late. no missed delivery notice out on door, no must be picked up somewhere by a certain date, nothing. one attempt and package sent back . I am retired and was home all day sunday and they never buzzed in at the entrance my name is on the directory as well a slip was placed with my cell number and no calls. just something on the delivery page of your site which said deliverable. i find dealing with such shoddy delivery people as dynammex is not worth the hassle of shopping on Amazon. you can look on Reddit or any other social site and see the scathing reviews dynamex receives. why no zero star option . if this is not straightened out and i ever buy anything on amazon again i will see who the prospective delivery company is and if it is dynamex i will cancel the order immediately . no issues with FedEx just the low rent mismanaged dynamex .Randy Huget 207 3255 Glasgow Ave victoria b.c. v8x4s4 250 857 1778

I purchased book two in a series and it was exactly the same as book one.

On February 2 a package was delivered from amazon to 908 Central ave, sykesville, md. . The amazon driver pulled up to the neighbors driveway in the street , and then discovered it was not the right house and proceeded to cut across the grass to our porch and fell in the yard. Now we have received a lawsuit from the amazon driver of your company for falling in our yard. In The lawsuit she states she was on the sidewalk and that is a total lie she was no ware near the sidewalk . How as a home owner can I protect myself against your company employees when they are allowed to make bad decisions and then lie about it and then sue your customers?
Kay Mink
443-572-9159

I called because an order I placed was offering two day shipping to arrive on Saturday but after the order was placed the delivery day was changed to Sunday.

The representative kept getting confused so I requested a supervisor. A supervisor claiming to be named Frank got on the phone ant told be if I had common sense I’d realize that if I order 3 items with two delivery guarantees, they would all arrive on latest delivery date.

This is not what has happened in the past and most of the time, my items arrive on the day the delivery is guaranteed. Also I didn’t appreciate this amazon employee who claimed to be a supervisor was insinuating that I have no common sense.

As a prime member of a number of years the ability of the Amazon to honour next day delivery (the very reason one is a prime member) is becoming poorer. At least half of the guaranteed next day delivery do not arrive next day and many do not arrive within three days. Why do I pay a fee for a service that does not deliver on its promises.

Peter Holman

I

searching FOR A HARNESS FOR MY DOG THIS AM....WHAT A DISGUSTING EYE OPENER WHEN THAT SITE OPENED....I, FOR ONE, WILL NOT BE SUBMITTING AN ORDER AT THIS TIME AND PERHAPS NEVER AGAIN UNTIL THIS TRASH IS REMOVED FROM AMAZON...
I DO NOT PROFESS TO BE A PRUDE, BUT THIS SITE IS OPEN TO EVERY KID IN THE WORLD WHO SHOULD NOT HAS THIS GARBAGE OPEN UP IN FRONT OF THEM WHEN LOOKING FOR A LEASH OR HARNESS FOR THEIR PET.

I WENT TO A MEDICAL CONGRESS IN VEGAS . SO I WAS REALLY SHORT OF TIME. I DECIDED TO BUY SOME PRESENTS IN BRAZIL ( WHERE I LIVE ) TO BE DELIVERED AT AMAZON LOCKER IN VEGAS. IT WAS SUPPOSED TO RECEIVE A CODE NUMBER ( 6 DIGITS ) TO UNLOCK THE BOX. I CHOOSE THE AMAZON LOCKER IN RIVERA -
Amazon Locker - Riviera
3716 Paradise Rd, at 7-Eleven, Las Vegas NV 89169-4605, but i received a e mail from amazon changing the amazon locker to TUDOR- Amazon Locker - Tudor
815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304, maybe because of the package´s size. After three days, not receiving a code number from amazon, I decidedo to write amazon customer support with no anwer. I call the support and an attendant said that my orders had already been delievered at 7 eleven store in 815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304. and I should ask for ARIE !!!
Immediately, I took a taxi and got there. When i arrived there, an Indian guy - probably the ownwer - said to me that there was no packages inside the store and no employees were allowwed to receive and kept any luggage ou package inside the store ! He also told me that a big package was
sent back to amazon office because he did not accept that inside the store. I have 2 orders and I wrote amazon customer servisse many times with no answer. They had been said that a investigation was opened but i ask Amazon :
The purpose of the amazon locker box is to keep your stuffs safe . That´s the reason I used this servisse. IF SOMEBODY RECEIVE AND KEEP THE PACKAGES, I SUPPOSET THIS PERSON HAS SIGNED SOME DOCUMENT , SHOWING THAT HE HAD RECEIVED THE PACKAGES.
WHO RECEIVED THE PACKAGES ???? IT WAS NOT ME !!! I DID NOT SIGN OU RECEIVE ANY PACKAGES AND NOW, I HAVE TO TRY TO PROVE THAT I´M NOT THE GUILTY ????? VERY DISAPPOINTED WITH THIS COMPANY. I HAVE ALREADY CONTACT AMAZON BRAZIL, BUT THEY SAID I HAD TO CONTACT AMAZON USA.
I WILL DESCRIBE MY ORDERS BELOW.
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
Track package

Xbox One S 1TB Console - Minecraft Creators Bundle (Discontinued)
Sold by: HALF TIME
Return eligible through Apr 11, 2019
$225.90
Delivered Mar 12, 2019
It was handed directly to a receptionist or someone at a front desk.
Signed by: Arie
Track package

Fujifilm Instax Mini 9 Instant Camera ICE BLUE w/ Fujifilm Instax Mini 9 Instant Films (60 Pack) + A14 Pc Deluxe Bundle For Fujifilm Instax Mini 9 Camera
Sold by: Quality Photo
Return eligible through Apr 10, 2019
$114.99

Buy it again

Superdry Unisex Camo Logo Tarp Backpack (Khaki/Green, One Size)
Sold by: 707 Street
Return eligible through Apr 10, 2019
$69.50
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
Track package

Atari Flashback Portable Game Player 2017
Sold by: GreenBox26
Return eligible through Apr 11, 2019
$31.99

Buy it again

2
2 of Wired Controller for Xbox 360,TGJOR Wired USB Game Controller Gamepad Joystick with Shoulders Buttons for Microsoft Xbox & Slim 360 PC Windows PC (Black)
Sold by: TGJOR
Return eligible through Apr 11, 2019
$16.99

Order Id: 112-1398763-9944255
Selected Order Items:
Amazon.com $40 Gift Card in a Gold Reveal - 112-1398763-9944255

Hello I am Cassandra and I have a long and stressful experience I would like to share with you. I purchased an amazon gift card for my co worker who loves amazon and I thought what better gift then a amazon gift card. I loved that the shipping information said within a business day it would be delivered. The first attempt was made in the morning but I was working so I called to schedule it to be redelivered again within the day. A manager called me due to the request I had submitted for the redelivery was not processed yet. So she was calling to advise me that she could have it routed to me by tonight 7:30-9. The night passed and 9:10 came and no package. I called customer service and they told me that my package showed delivered as they had proof by posting a picture on my account. So I check the picture on my account and it showed the door knob on the right side and my door knob was on the left so I knew there and then they didn’t deliver to the correct apartment. The lady put me on hold more than 15 minutes so I decided to hang up and call again. I get a gentleman and he apologizes and says that he can see the delivery was made to the incorrect apartment and that he would be sending me a replacement. He puts me on hold again another 12 mins and he never came back on the line. So I called again, at that time my husband had came back saying that he had knocked at least at five peoples doors until he found it it was delivered at apartment 6108 and my apartment was 6103. So when I let the other person know that my husband found the card at someone else’s apartment door she then starts telling me that she can still send me the replacement and I can keep the card I found as it was still active and for the inconvenience I could keep the replacement. So I agreed and then I ask if the replacement can be delivered after 5 since I work and she had the nerves to tell me that she couldn’t add any instructions to the delivery and to make sure I have someone there to accept the package. I repeated myself that I didn’t have anyone at the house at that time and that I would be at work and I just asked she cancel the replacement and refund to my card. So she ends up placing me on hold for about 16 minutes so I hang up and call again. I get another gentleman and he was so helpful and trying to help the best he could but he was not able to help since the replacement was cancelled I would have to purchase a new 40 gift card out of my pocket. Keep in mind that the card I had in the package was locked and no money was on there. So I had no gift card balance $0 and no refund. So he ends up transferring me to a manager which I spend almost 1 hour and 20 minutes trying to see if they can unlock the card or refund me the money. They end up finding out that no they can’t unlock the card but when trying to refund me the money they were getting error message not allowing them to process my refund. What a scam company this is. Worst experience ever. The manager said she would keep me updated and let me know when she could process the refund. So disappointed. When asking for a reimbursement for my trouble they said all they could credit me would be $5. Never again will I order from amazon.

On the way, but it's running late
Track your package for details
3
3 of Probrico CHHS09 Soft Opening Face Frame Mounting Concealed Hinges,1 Pair
Sold by: Probrico Home Building Product question? Ask Seller
$6.99

Buy it again
2
2 of Taco 400-4 1/8-Inch-NPT Float Air Hy-Vent
Sold by: Amazon.com Services, Inc
$13.50

I order these over four months ago. Seller will not respond.

Hello, On Feb. 28, 2019 I ordered Microsoft Office 365 Home / a 12 month subscription for up to 6 pc's. I payed $79.99 + $5.62 for taxes for a total of $80.61. As of March 22, 2019, I have not received this order. My Order Number is: D01-3905520-9913858. Could you look into this matter for me. I did cancel this order March 22, 2019, but as stated above I have payed $80.61 for this. I would either like the order filled and delivered, or my money back.
Thank-you,
Ken Ayers
P.S. e-mail address is: kayers3453@outlook.com

Placed an order to be delivered 3/16/2019 for GP money clip for order cost of $33.97.
I have not received the order and wish to have the order cancelled immediately !!
Please ensure that there are no charges to my account.
James Laviletta

my product came damaged

I bought a X Chair from you and received the wrong chair. UPS was supposed to pick it up at my home. They required me to stay home all day and then they told their office that they had left a sticker for me because I was not home . I was home and I have no sticker. Never again will I buy from Amazon, Whole Foods, or any company that Amazon owns.

This was a GARBAGE PIECE OF EQUIPMENT. The watch appeared to have a nice look, sturdy, viable, But the piece of shit was not able to change languages, and when I called for tech support, they informed me that I would have to send the watch back and they would send a replacement. Well, they did! The next day I received the watch and then the problem was the date and time could not be changed. Called customer support again, and they informed me that they had to customer support for the watch and I would have to return it. Which I did, both watches were returned on the following day 3/13/2019 (tracking nos. 1Z46FF499037607735 and 1Z46FF499038050899, respectively! the Evershop Smartwatch was/is a piece of shit and now AMAZON does not want to refund monies back to my gift card account. I am being told that the fulfillment department has to receive (physically) before my refund will get back to me. This process of which Amazon speak is not true, in the past, I have returned items and within 1 business day, my monies were returned to my account. Also, I am a prime member. While the CSR's I have spoken to repeatedly tell me that this is what the policy is, why in the past have I not EVER had to wait this long of a period time for a refund! I feel reprehension because AMAZON is continually telling me that this is the reason for my receiving my money back and today, I received an email from them telling me that my addresses are wrong/need updating and when I go into my account the correct address are in place. I used to like the security of AMAZON but like most monopoly's the little guy gets fucked over every time. To this TRILLION DOLLAR COMPANY, you can keep that $89.00 dollar purchase and stick up your FUCKING ASSES! I FIND THAT ELIZABETH WARREN - Presidential Candidate - IS CORRECT IN HER OPINION OF HOW AND WHY LARGE ENTITIES SUCH AS AMAZON SHOULD BE BROKEN UP! TOO MUCH POWER. Now, I wonder did they hit the mark of being the first trillion dollar company due to malpractice in salesmanship, rip off vendors or company's using Amazon to sell their wares. They use subpar representatives who do not know and/or can not truly understand the gravity of the English language and the customer has to deal with incompetence at every turn! I'll go back to brick and mortar until or unless this type of bullshit is fixed, and just in case this message is not clear, I AM EXTREMELY PISSED OFF about this situation! Longtime use to be..loyal customer!

I called two women representatives. There was a problem with my order and I showed some frustration, both women gave attitude in return and showed no patience. Should not be working in customer service.

I get an e-mail from Amazon saying my payment was declined. I THOUGHT it auto paid on the 1st but never paid atttention. My debit card got comprimised 2 days ago. So i may have to wait up to 8 more business days for a new card.
Amazon can't accept cash or checking account direct information. Guy on phone told me to use a friends card. I'm not comfortable with that. That's shady. I have money.

Im cool without. I have premium spotify, hulu and netflix accounts. My fiance can swap over to barns and noble for her books and all of my companies I run can start using any other service than amazon aws.

Please don't think Its me being petty. The customer service rep made me feel like he was judging me, like I was broke and trying to scam him. When my card got comprimised luckily the crook only got $120. Chase is really good and even credited me, which was super nice. I feel bad because somebody in the end is paying that... I wasn't expecting that but getting $120 back that was stolen was nice. Anyways, i did what anyone would do in this situation, i drove to the bank, got $400 cash from the teller so I had money for groceries etc for the 10 buisness days id have to wait and whatnot.
MOST of my bills are auto paid on the 1st, except my personal host gator and Amazon prime. But just to be safe i called them and asked what i can do if there's a delay with the new card.
Every other place; storage, netflix, xbox live, host gator(go host gator, i owe them $550.49 due in 2 days and they are working with me!), etc are all good and whatnot. But Amazon wants to treat me like im trying to scam them for $15 lol!?!?
Just glad it happened to my personal account and not business account. Because a service interruption would be painful. But, from now on we will not ship anything using any Amazon cloud services.