Amazon Complaints Continued... (Page 3)
791+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
I tried to buy something at amazon. During checkout, they said I could get it in 2 days free if I accept a 30 day trial of Amazon Prime. I said okay, and as soon as they got my credit card number, I went to the cart to make the purchase. I was already logged in, but they wanted me to log in again. When I tried, it said my account was locked for security purposes and to check my email for instructions how to unlock it. No email ever came to my inbox, trash, or spam folders. I called customer support who said they would put in a ticket and someone would look at it in 48 hours. She wanted my phone number, then said they would email me. Why do they want my phone number if they are going to email me?
I can't use the contact amazon link because you have to be logged into your account to use it. Nice setup, lock the account and say check email for a message that is never coming and prevent the customer from contacting you. All I want now is my credit card info GONE from amazon and all my information gone from amazon and that account permanently closed. How can I do that?

Recently purchased SPEARMENT flavored hard candy, separately wrapped. Received on schedule. Being an 85 year old 100% disabled Marine who needs this candy for a persistent cough I was distressed that the candy had absolutely no Spearment flavor at all! As a matter of fact, it was like sucking on a sugar cube with no flavor! My advice is to remove this product from your inventory!

Sir Mane vidya ka i pad liya 30may ko cash on delivery se 2 din baad hi uski battery heet ho gayi or i pad kharab ho gaya costomer service me 2 bar baat karke mane replace ke liye kaha or ladka aya bhi but vo i pad ko replace hi ni karta mtlb vo ladka khud me hi boss he kya usay kya problem he replace karne me pls mujhe mera ipad replace karo ya fir mera paisa mujhe refund karo me apko pic bhej raha hu i pad ki kis tarah vo heet hoke kharab ho gaya


On June 9th at 1:10pm EST a delivery from an Amazon driver was at my house. We recently had our yard hydroseeded so nobody could walk on it. An Amazon driver came to our house and just threw our package onto our yard. We have a video:
https://www.youtube.com/watch?v=ZTF9y4eSbIo
You cannot see it from the camera view but our driveway is directly to the left of where the camera sees. There was no reason for the delivery woman to throw the package onto our property like this.

I don't know who the subcontractor is in my area, but i'm definitely not happy with them! They drive a plain white van with no markings on it. The woman delivery driver threw the package against the outside of my fence and began to drive away as I stopped her. I asked why she did that she replied because you have a dog. My dogs usually stay in my home with me and my wife, they go out to exercise and take care of business, this is Florida which is too hot to leave them outside for long periods of time. But she insisted that your policy is to leave the packages outside the fence! If in fact this your policy, then you will force me to order my dog products directly from Chewy rather than Amazon. This would be unfortunate as
we are stockholders in Amazon and have been for a couple of years.
The sticker: BB4 56-(73) TBA332637494000

On June 9, 2019 we ordered Noise Canceling Headphones, Order Number 112-129114-5968212. On June 10th, 2019 we ordered some filters for a Shark Vacuum Cleaner, Order number 112320928 9829072. We expected them to be delivered Tuesday, June 11th. Yesterday we received an email explaining that they were unable to deliver the products. We were surprised since they have delivered 50-100 other Amazon orders without difficulty. When we called amazon, we were informed that the delivery person was unable to gain access to our home, and perhaps it was because of a locked gate. I explained that we were a single home with no gate and direct access to our front door from the street. I was passed up the chain to someone who kept asking whether the gate has an access code. I attempted to explain there was no gate, but he kept saying “I only need to know whether there is an access code for the gate. At this point I became frustrated and asked him to listen to what I was saying. He responded by telling me he only wanted to know if there was an access code to our gate. At this point I asked to speak to his supervisor and he hung up on me. Hopefully you have a recording of the episode somewhere. I attempted to call back to talk to a supervisor. When I told the answerer what the issue was and requested to talk to a supervisor, he said one minute and I started getting music. After 15 minutes, I hung up and called again, explained that we had gotten a note about a failed delivery. He passed me up the line to a lady (I believe she said she was in Logistics). I explained the issue yet again. She evidently went to some data base and said she could see that the front door was accessable from the street and she would arrange to have the item delivered today and requested we call her back when we had received the items. I asked what number she wanted me to call to confirm delivery. She indicated that any amazon number would do.
The items have not yet been delivered, but it is only 2pm so there is a real chance they will still be delivered. My first complaint is about the gentleman who a) refused to listed to what I was saying and the b) hung up on me when I asked to speak to a supervisor. I also suspect he labeled me as a chronic complainer or abusive customer, since for the rest of the evening there were uncharacteristic delays in answering calls from my telephone number.
As I said, my hope is you have audio tapes that will confirm all of my calls and this will assist you in confirming my account of the episode.
Timothy A. Davis
davistmgl@gmail.com

UNABLE to leave a review. Please correct this.

I ordered 40 tense unit 2 x 2 inch pads, and received only 4 pads I would like the other 36 please

I have repeatedly asked what I should do with an item I returned to the sender using the proper mailing Amazon provided label that was returned to me "RECEIVER MOVED, NOT DELIVERED". It is very annoying to explain this both by email and to an Amazon representative with no results. Not only has the promised refund NOT happened, but I am still stuck with an item that is unusable. Do I resend it? Do I throw it out? I answered the email sent by the vendor. No result. I spoke to Amazon twice. No result. When will the refund show up? Will someone who has some ability to problem-solve PLEASE get in touch.

Every single day somebody in my neighborhood gets deliveries from Amazon Prime and I have no idea where Prime gets their drivers from but I am sick and tired of these idiot Prime drivers blowing through the stop signs on my street.
One Sunday afternoon I came home from a birthday party and one of your idiot Prime drivers was blocking my driveway to deliver a package to the neighbors across the street, seriously!
These drivers are a joke and one of the idiots is going to hit a kid or cause a bad accident with the way they drive, this is ridiculous!

On June 8 2019 I bought a brand new Garmin S60 approach watch. When I received the item I had a hard time to configure it and the reason was I had not enough memory. I called Garmin support and I was surprised when the Garmin person told me that the item was not new and already in their records the watch belong to someone else.
To make the long story short I paid for a new item and I received a used one. I call Amazon and canceled my Prime membership and requested a refund as well.
SHAME!!!!!!!!

First, I am a 78 years old lady, I do not appreciate being called by my first name, manners and education call being addressed to as Ms, Mrs, Mr where I come from. Lately I have been dealt with very poorly by Amazon.com Prime; and have behaved accordingly: I lost my temper and used inappropriate language... your lack of service and care are by no means a reason for me to lower myself to your level, thus I want to express my apologies for losing my temper and using foul language... you just pushed too far but, as I said, no reason for me to lose my temper and use foul language. Therefore, from now on, to spare my nerves and refrain to go on your website except to watch movies. Have a great day if you can; YOU HAVE RUINED MINE.

Ordered# 112-9317924-8514650.. A Purple Western Digital WD 2TB HDD on Saturday the 8th of June 2019.
Also ordered by my wife with her account for me on the same day 5 minutes apart a Synology DS118,
Both Items are listed as Prime Items and are handled by amazon.
Today 6/10/2019 we received the Synology server.
Waiting for the 2nd order NEGATIVE....No Western Digital WD 2T purple HDD! I contacted Customer Support at around 9:00PM & checked the shipment online which stated the Item had not shipped yet. The initial associate basically stated that the Item was on time and It`s great that the order was arriving by 8:00 tomorrow 06/11/2019 there is no problem.. it`s on time.
I asked to speak with a MANAGER since I new this conversation was going no were and was given a SUPERVISOR Lenie in the Philipines who basically repeated what the associate said insinuating that this was my fault because I did not read an email and I did not understand the policy. I have been a member for many years and have extensively utilized this service. SO Again I placed two prime orders on Saturday and only one arrived on Monday and the 2nd will arrive Tuesday. For the Membership fee we pay for not 1 but 2 memberships as in the past I expect much more from Customer Service other than canceling the order and ordering again from another prime provider to only delay the arrival even further as suggested by customer service. I expect the Item to arrive Monday or to be compensated for this serious issue. We will be canceling at least 1 if not both memberships as the value is not there anymore in prime memberships Walmart and other vendors seem to be catching up for no membership fees and better customer service.
Note: I also simultaneously have attempted to use the amazon chat feature to no avail trying to reach a person who could provide at the very least an email or phone number to file a complaint only to receive automated canned response and options once the system try`s to reach a live person I waited for an hour no response so other that going online with the only number available being the same number I had already called twice only to speak with someone who was hard to understand and could not help due to their limitations in the Philippines.
This is extremely frustrating and disturbing!
Blogging may be the answer to affect a positive change.

I am writing to you to raise an issue about: Amazon Prime
I had taken out Prime membership I had tried to use it once & didn't deduct delivery charge so
didn't go through with order as I understood that was included with Prime membership! It's been at least a couple of years since taking this agreement out. I assumed when my new debit card was issued it would cancel out my membership, it didn't Amazon still took out monthly premiums despite having a different card number! How this can happen I'm not sure? I tried to cancel via my Bank but was told to cancel direct.
I would like to my premiums to be refunded please.
I look forward to your prompt response on this matter &I would like to keep a complete record of my case, so please reply back via e-mail submitted. Thank you.
Louise Longman

I rated you one, because there was no zero. I tried to get a new account because I can' 't remember password. even though I ordered more that $2,000 in goods from multiple suppliers in the last 12 months and am trying to order more. Your not so brilliant computer won't let me.....I live at what appears to you to be an invalid address. So...trash this missive. I will never order from you again.. How the hell did I get 6 chairs. 4 tables and 12 bar stools sent to an invaiid address? I can no longer trust your system. Adios! there are other people with intelligent webs sites to work with.

We have a prime driver at my place of business that is repeatedly delivering packages that do not belong at our address. Since he doesn't ring the bell and wait for staff to check the packages (just dumps them at the door) we are stuck notifying Amazon and arranging for a pickup. When he does this on a Friday like he did last night after hours those packages if not noticed by security will sit outside in the elements all weekend or be stolen by a passing motorist. You would think that a company as big as Amazon would know that business delivery are different then home delivery and demand there drivers notified someone inside the building that they have made a delivery and have them verified that is were it belongs.

I've never been so upset with Amazon. I have spent thousands of dollars and I ordered thru www.amazon.ca website (6) Black Stools which apparently went to a third part Angel Canada. They are the wrong depth for me and I need to return them. They want me to pay the expense to return them cause they weren't damaged. Since when is it Final Sale. I'm so upset. It will cost me $300 to send them back (as Angel Canada) won't pay for it to get a $440 refund back which they won't guarantee. I need Amazon.ca (the website I always use) to ship these 3 big boxes at your expense as a courtesy after all the drama I've been put thru this week. It's not my fault that you allow 3rd parties as part of your website. I have prime thru you not Angel Canada. I need these 6 stools sent back to Burnaby, BC not at my expense. I can't keep these brand new stools. I need either the following: You send a courier to pick these up at your expense or you send me a Prepaid Return label and I'll ship them back. I need an answer immediately. I've been ignored all week. I'm so upset. I have like 6 things to order and I don't like amazon right now. Please get back to me immediately. I will take this matter further up if I have to and also give Amazon a bad review because this experience has been very bad for me. I'm on disability and can't afford to keep things that I can't use because of your 3rd party affiliates you have that are giving you a bad name.

Order #112-5615372-6578613 I ordered these door panels and I was notified they were delivered on May 31st at 5:34 PM. When I got home there were no door panels. Thinking they had been stolen I contacted our local police and went to all my neighbors houses to see if they had seen anything.
On Monday June 3rd UPS delivered the panels at around 6:00 PM by just dropping them at the door and leaving with no notification.
This is a bunch of bull by either amazon or ups.

I ordered a Nintendo switch. It was delivered with no notice while I was at work. When I got home nothing was there. I contacted Amazon about it and they basically said too bad is delivered. I told them I'm not paying for something I never received. I emailed them at least 20 times about fling sobering about this and I even called several times. Finally I was told they wouldn't do anything unless I filed a police report. I did. I sent out to them and still nothing happened. I had to call several times to make sure they even did anything with it and they'd just keep hanging up on me and wasting hours of my time. I emailed again and they requested info I already sent so I sent the police report again and I'm still waiting to hear back from them. This is an expensive 300$ video game that they were supposed to price match for me in the first place down to 160$ which they never even did. I'm pissed that I don't have what I ordered but I'm even more pissed the accusatory tone of every email and the tons of emails that I've sent and they haven't even fixed it for me yet.

I have always believed in supporting local business. With all the hype about how wonderful the customer service is with Amazon I decided to give it a try. I made 3 small orders in the last weeks. When the orders were placed they met free shipping criteria and I was given a guaranteed date for delivery. Out of the 3 orders one was delivered when promised. The first was 2 days late, second was on time, third was promised delivery on 6/5/19. I haven't seen it yet. Pretty poor service. I spent 46 years in transportation for a private company. that kind of delivery service was not tolerated and should not be.
I see no reason for me to make any further purchases from Amazon. I will go back to purchasing from a company that really does want to provide me with the service I as a consumer deserves.
Theron Moss
Great Falls, Mt.

I was in the process of placing an order, had not yet hit "proceed to checkout" - and I get a text that I had placed the order....then....I get another one telling me I signed up for "PRIME", and I had not.
When I was placing the order - it told me the total was $10.39. After Amazon decided I was going to order it, the total was $24 something, but no shipping charges showed and I did not order 2 of the items.
I IMMEDIATELY called Amazon CS and cancelled the order, PRIME and my account and I will never do business with Amazon again. You don't force people to sign up for things if they don't want it (PRIME).

My package didn’t arrive but a notification was sent saying that it was given to a person at my location. I immediately called your customer service and the next two hours is what my complaint is about.
I received treatment as if I was the one that misplaced the package. I was passed to seven different people that told me the same things over and over again. It became insulting when the person that I was talking to, the requested supervisor, told me that my package wasn’t deemed lost and they required me to call today if I haven’t received it. I paid for same day delivery (before 9PM). If I haven’t received it by that time, then it should be deemed lost at that time!!! If this is Amazon’s policy, then it should be changed because you are punishing your customers for your mistakes. I cannot do what I planned on doing until you get me the item that I charged you with delivering to me. I feel victimized and don’t want to do business with you ever again.

Called the- 1800# to see where my package was and a foreigner answered "hello" so i assumed i had wrong numb and he called back i stated i had wrong numb he said this isn't a fucking fraud numb , i said no, i dialed wrong numb . He said dont call me bothering me you go to hell. Wow now thats great customer service. I honestly thought with the way he answered phone it was wrong numb.

I order a Fitbit ionic from prime. It was a prime order and it was not from a third party vendor.
I recieved a third party refurbished watch. It was not what I ordered .
I called costumer service and I got the Filipino connection. They were rude, I couldnt understand them and got nowhere with them.
Amazon should not advertise an item from prime and replace it with a third party vendor.
The watch did not work and I am returning it.
HORRIBLE COSTUMER SERVICE

Amazon sent me a parcel via ARAMEX (the worst shipping carrier) I did not get parcel, only excuses from amazon supervisor I need refund now, not next week or next month
I will not buy anything more at Amazon

I ordered an S10 plus from Amazon and they cancelled my order and they deleted 900 dollars of my gift cards. The people at address-verification@amazon.com want the claim codes. But they want the claim codes. I redeemed these cards years ago. Why do I have to keep the codes when I want to spend my gift card balance? Amazon robbed me of 900 dollars. Customer service has given me the run around 6 times already. Buying amazon gift cards is dangerous.

Trying to send a phone case back has become a nightmare local ups is only open 2 hrs in the evening I work evenings I called amazon spoke with a broken English man I couldn’t understand trying to send thru reg mail said I couldn’t do without an android phone go to find out I leave work local ups doesn’t except amazon package referred me to store 15 miles away thanks amazon

I don't deal with sites that force captchas on me.
Get rid of it or we will never be doing business again.

---- Forwarded Message -----
o: Amazon <info@amazon.com>; jeffrey@amazon.com <jeffrey@amazon.com>
Sent: Saturday, May 11, 2019, 2:39:58 PM GMT+2
Subject: Fw: Voucher and shopping Information
Dear Customer Service,
Dear Mr.Jeffrey A Wike ,
We had been wait answer wrong enough. If you still not take any action or answer from our requirement.
This problem will forward to Media communication of Consumer protection and legal advice.
Best Regards,
----- Forwarded Message -----
To: Jeffrey.wilke@amazon.com <Jeffrey.wilke@amazon.com>; info@amazon.com <info@amazon.com>
Sent: Tuesday, April 16, 2019, 10:06:49 PM GMT+2
Subject: Voucher and shopping Information
Dear Mr.Jeffrey A Wilke, CEO Worldwide Consumer
Voucher transfer requirement
We had been not trusted system sale through Amazon, as we got product problem and we must pay the cost of return post so high 37 Euro, also import fee 66 Us dollar.
This does not work for online shopping, risk and a lot of payment lost with logistic and import fee.
The best we buy from a local country or local shopping but a not different country.
Please return voucher 250 dollars to our account that you had been charged before.
History order Order# 112-2660980-2607402
We had been ordered one Phone from Amazon,
We must return for these reasons.
1. Sound and voice do not work.
2. Video camera, the camera can not use.
3. Package to send us has many spaces. Product was shaken as so much space in the package.
4. Accessories charger adapter from Asia using, we can not use in Europe and that equipment does not belong to the iPhone.
5. The other problem still contains more.
Best Regards,
Weis./W. Family

I ordered an item that is "prime" - if an order is "prime" why does it take a week for the items to show up? I was understanding that "prime membership" for $119 a year means my items will show up in 1 - 2 days. Amazon "Prime" is becoming a scam.

When i open a product page it states product able to be shipped to Australia, when i place item in cart then go to checkout, via a number of intermediate pages, the checkout page description states item cannot be shipped to Australia (IE contradicts product page).
I have complained about this a few times over the last couple of months, but this frustrating problem still exists. see photos
I suggest you do not sell goods from third party sellers that don't share your shipping destinations, I acknowledge that this may hurt your bottom line but how much do you value your customer satisfaction?, as, in my case, it is being damaged.
I tried to add two images of the problem, one of the product page and one of the checkout page, it appears to me that i can only load one photo, a major shortcoming of you complaint process.
If you need to see both images send me an email.

Sri Ram, who I guess is an online tech, just said "can't help you". Bad pellet grill after 5 months and was sold as Two year Amazon warranty. Right. You suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 05-15-2019 I received notice that I had won a $100.00 prize from Amazon. I ordered a watch & paid $ 6.99 shipping. I received the watch in 2 days & that was all fine & good. On 05-20-2019 My checking acct. was debited $98.54 dye to the fact that the shpping company said I did not cancel my new contract in 30 days with them, & they billed the full value of the watch. This watch is worth maybe $ 30.00 only.
This shipping company was Secure Luxury Shopper, or the company that debited my checking acct. was Watch My Skin. com phone# 855-628-7517. They said this continued billing was in the fine print for their contract. I told them this was not so, & I was going to contact Amazon about this & also Tom Miller, the Attorney General of Iowa about this, since I never signed up to continue on a contract basis with them. I think this is fraud, & I think Amazon should put a stop to this Give away, since I personally will never enter one of your contests again.
After telling them this, they still assured me that they could not issue me a refund, with about 20 different discounts offered to get me to stay with them. I told them no. 10 minutes later they emailed me & said my full amount had been refunded to my debit card. under Refunded order notification # 794723. I am still not happy about this since I feel they are using Amazon's good name to defraud people. I wonder how many people they have pulled this on. Please advise with an email back about this. I can tell you in a few days if this refund actually did happen. Thank you. Steve Golay

2019 5 28 Received email re order 86415619841651 from email id: Amazon@34989.eightformalsphiroshia.com under the name: Sweet and Casual saying my payment has been accepted. It is a singles site. I have never visited this site. It was time stamped 2:10 AM (I am EST) while I was asleep. I have never visited this site and have never given permission to charge my acct. I am asking you to investigate this site as a fraud/scam site. I will never pay for something I know nothing about. Johnny W. Piver

Hopefully we can resolve this once and for all.
On 5/6/19, I ordered a Hunter Ceiling Fan with a light and a remote from Amazon. The wrong fan was shipped to me from Southeast Shipments. I got in touch with Amazon and they forwarded my claim to Southeast Shipments. Southeast insisted that the correct item was sent to me. IT WAS NOT!
But, let’s move past this fact. I was charged $209.32 on my Amazon Prime Credit Card. The fan that Southeast Shipments sent me (order #113-762-120-53448244) was delivered to me in a brown Lowe’s Store box. There was a plastic pouch attached to the side of this box that was torn open and contained No Paper Work and No Pre-paid Return Shipping Label as Southeast continuously claims.
But, inside the Lowe’s box was another Lowe’s box with a sales slip saying the item was sold to someone or some company called Gulf Coast Mercantile for $128.39. A huge difference from the $209.38 I was being charge. You think maybe because the item that was sent was the WRONG FAN???
The alleged return shipping label was supposedly to be addressed and shipped to a North Wilkesboro, NC address. After multiple back and forth conversations with Southeast through Amazon by email or phone via The Amazon Customer Service Line, Southeast Shipments sent me a Return Shipping Label by email. This label was Not a Pre-Paid Label and the address was to a location in Sarasota, FL.
On 5/20/19 I sent the fan back to Southeast Shipments using the shipping label that was emailed to me. I sent the fan by FedEx and the tracking number was #787369160445 and it cost me $55.68. I emailed this tracking number to Southeast, but did not get a reply from them.
On 5/22/19, I called Amazon’s Customer Service number AGAIN and relayed all this information to your representative, Stephan including the FedEx tracking number. The only thing he relayed to Southeast Shipments at that time was that I wanted the return shipping cost $55.68 added to the refund $209.38 for the fan. The response from Southeast was again to use the Pre-Paid shipping label attached to the package. NOT??? This was a waste of time.
On 5/23/19 I received an Email from FedEx that my package was delivered to Southeast Shipments.
I have ordered many things from Amazon in the past without any problems. This has been a nightmare. When I order from Amazon, I expected that Amazon would be responsible for any problems. Instead I have had to deal with whomever Amazon subcontracted the transaction to, whether it is Southeast Shipments, Lowe’s, or Gulf Coast Mercantile (whoever they are).
So what I want is simple.
1. Verification from Southeast Shipments that the Ceiling Fan is in their possession.
2. Confirmation that the Reimbursement for the $209.38 is being applied to my Amazon Prime Credit Card.
3. Reimbursement for the $55.68 cost paid to FedEx for the return shipping of the fan.
I am Thanking Amazon in advance for your prompt attention and resolution of this matter. This has not been a pleasant experience and my further patronage will depend on how Amazon resolves it.

1st of all have a e-mail option available for the customer to e-mail upper management regarding a issue or complaint. I have informed by chat / phone, but not by e-mail because you don't have that option. My complaint is I would like to see that a e-mail option be available so I don't have to search online for one. My complaint is to have Amazon.com add PayPal as a ways of checking out with the option of sending Amazon.com a payment. As well as allowing the customer to choose PayPal Credit which means items need to total $99.00 or more to use PayPal Credit, Which also gives the buyer the option to pay it off within a six month period. I use PayPal & PayPal Credit when shopping several websites it is easy to use and convient and is the safest way to check out without any of our information falling into the wrong hands. I firmly believe this option would increase sales for Amazon.com by having this option I have many friends and family members saying that they won't shop Amazon.com because you don't have this option on the checkout for customers and they have said "I would consider shopping with Amazon.com only if they would add PayPal & PayPal Credit as a checkout option which is the top and safest way to shop online without any information falling into the wrong hands.
Amazon.com please add this option to the check out process I had over $155.00 in my shopping cart, but I forgot that you don't have PayPal as a means of checking out so I put the items aside and decided to go to eBay to make my purchase for the exact same products and was able to check out using PayPal Credit which allows me to pay over a six month period which is awesome.. Look everyone is afraid of fraud and having there identity stolen so why wouldn't you have one of the safest ways for customers to checkout with? I can't see any reason why you don't. Please add PayPal & PayPal Credit to the checkout process to Amazon.com.
Thank You,
Thomas Burzynski

Amazon promises Free next day or 2 day shipping with Prime Membership. What is the point in paying $13/month for Prime when they can't get the products delivered as promised? Amazon insists on using FedEX, which yet again, the driver failed to even attempt to deliver the order. This is a recurring issue with FedEX driver(s) in my area. The most recent occurrence, FedEX tracking shows REDELIVERY REQUESTED. I made no such request. The rescheduled delivery date is now Wednesday 5/29, almost a full week for delivery.........assuming the driver actually delivers the package. The prior occurrence, just a couple weeks ago.....took 3 days and seven phone calls from myself and the seller to get the package delivered.

Amazon Orine slammed me and took a $16.08 charge for HBO. I never talked to anyone about HBO did not want it or agree to it. They have my VISA from orders and used it unauthorized. JUST offering to reimburse me in 3 to 5 days is NOT sufficient. I am shocked to see Wells Fargo activity going on at Amazon and want a further inveatigation.

Two orders missing from Brownstown DTW5 Sort center … and reading comments on both Facebook and elsewhere on the internet, looks like this is not at all unusual. Funny how neither Customer Service or Logistics at Amazon even have an address or phone number available for Brownstown since this info is readily available on the internet and Facebook. After the deceptive information in on-line tracking and the "lack of information" employees have, I'm done with Amazon. I am just waiting for the refund for the items that disappeared within the Brownstown facility to be posted. I had to take this option since the only other option provided was that the Logistics Manager would "try" and replace the items since third party sellers may not be willing to do this. My faith in Amazon is now at zero.

I have been a customer for Amazon-Kindle regularly and for a long time. I am getting quite p*ssed off with kindle's handling of my reading enjoyment. Regularly I have to go through silly and lengthy verification processes, taking up enormous time. Today my library list has mostly disappeard leaving only a few titles and, of course not the one I wanted to open to continue my reading.
This has occured a few times with quite annoying regularity.
If you can't fix this nonsense once and for all it will be the end of my kindle association and of my recommendations of kindle and titles to read.
I want my reading experience to be enjoyable without the regular nightmare I am having with kindle.
I want all the books I have paid for re-installed on all my devices NOW. You have totally ruined again my reading relaxation for this night and I see this letter to you as a last chance to stay with kindle instead of seeking alternative sources.
You are also far too expensive for electronic "books".

I never received a package and have been running around in circles for a few days now. Employees via chat have been extremely rude and have told me contradicting things. Tonight, someone transferred me then that someone disconnected. The last person I got sat there for 10 minutes at a time and then would message me a few times then disappear for another ten minutes. They had a very poor attitude the entire time and then started contradicting what I was previously told, telling me to ask my neighbors and that my package was definitely delivered when there was absolutely no way it was..Refunding then having the customer re-order just to go through all the same issues is not an actual resolution. That's having the customer do all the work when they already did that in the first place.


I have been a customer for a long time. I bought a battery pack that would not charge, I returned the item, it wound up costing me more money than I paid for the pack itself, I am extremely disappointed in amazon customer service!!!!!

my order arrived too lateso I have cancel this order but I have don't rescive my refund ,I want my refund

Today 5/23/19 the driver left the packages exposed to the rain and by the time I arrived home from work the boxes were drenched, This in not the first time that the delivery person leaves my daughter packages sustain rain. I ask that someone inform the delivery employee to leave the packages by the side of the front door away from gaining so much rain. Both my daughter and I do not spend money on items to have them ruined because the drivers can take a few minutes to leave them by the door.
I would really appreciate if this matter would be investigated.
Regards,
Diana

I sent the following complaint to 'payments-messages@amazon.co.uk' on the 3rd of May 2019. I have not yet received a reply.
Your attention to this matter would be much appreciated.
John Revesz
Dear Officer
There has been a serious mess with the delivery of this book. I ordered the book in early March. Two weeks later I received a note that the book has been returned to the seller because it was damaged (see attachment Amazon 20 3). Consequently, I placed an order to send the book again, without being aware that I will be charged again for the price of the book. Later, I also had a computer chat with an Amazon officer, who acknowledged that some delivery problems have occurred because of Amazon's fault, and sent me a refund of £12.68 for freight cost (see correspondance at the bottom of this e-mail) . He also promised that the book will be delivered shortly. Eventually I received the book in mid-April from the Hungarian Post through DHL. I received the book only once, after a month and a half delay. Charging me twice is a total nonsense. I demand to receive back £53.54 to my bank account.
Yours truly
John Revesz
On 31/03/2019 15:19, return@amazon.co.uk wrote:
Amazon
Return Reminder
Hello John Revesz,
This is a reminder to return the item below. We’ve already processed your replacement order and are expecting to receive the original item. Please send the item back using the return label by Tue, 16 Apr to avoid the charges.
If you have already sent the item, you can disregard this message.
Print return label & instructions
View return & refund status
Send by:
Tue, 16 Apr Return method:
Self dispatch
Differential Equations and Linear Algebra..
Item subtotal: £49.99
VAT: £2.55
Postage & Packing: £1.00
Total: £53.54
Your Visa will be charged £53.54 if you don’t send the item back by Tue, 16 Apr.
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

I would give it less than 1 if I could. Amazon debits your account automatically for prime even when you have auto pay turned off. They debit my account for $119 without my permission and when I cancelled the said my money will not be back into my account until June 4, 2019. They made my account $0.00, I had my bank on the phone, he said if they would cancel original payment It would go back on my account instantly but Amazon said they can't do it, it is just to draw interest off my money. Why keep paying for horrible service, I have had packages by post office never make it, the logistic team ran out of time so package was put off till next day and same thing happened. Why pay for prime when the shipping is crazy and they take your money even if you have cancelled auto pay. Customers who are experiencing same thing as me need to do a class action law suit to show these big companies that we are tired of the crap. Audible has one. Sad just sad a company would take money the way they are!!!!! I been a prime member for 4 years and each year it gets worse.

On 5/21/ I was to receive an order from Amazon. Being a prime member I counted on 2 day delivery. At 5:31 pm the USPS carrier stated that the door was blocked and could not deliver. I was standing at the door at that time and nobody vame to the door. WEhy do I have prime membership if the USPS lies and will not deliver package. Maybe I should cancel mu membership

The customer service rep hung up on my when I tried to file a complaint against the drivers. He was very rude and unhelpful prior to hanging up on me.

I had two credit cards on file with amazon come to find out they were double charging me taking money out of both cards for the same bill they told me I would receive my money in 3 to 5 days that was a lie I have an email from them saying that my refund was 67 dollars and some cents will I got 41.00 than I called them and they told me the rest of it was to be put on by Monday that was a lie just called them and had to argue with them now the rest of it is suppose to be on by 3 to 5 days again . I live on SSA and need what money I have . They did not offer to pay the 26 % my card charged me and the over limit charges . If this is the way Amazon does the older people than someone should do some thing .

Order # 113-5743715-1802606 This order was returned from the Severna Park United Title location at 572E Ritchie Hwy. The driver Brian Longley has stated that he logged this return order in on May 6th. The item was a Beyond Proper Skirt for $69.50. Please credit my account for the $69.50 as it appears that you have lost my return. Please contact me to confirm receipt of this message and the return to my account of the $69.50. Thank you Ronita Evans

Delivery today was made to the round newspaper hole, under the mailbox. Rolled up and stuffed inside. I'm surprised I even noticed it? Lately the deliveries from Amazon, and made by UPS, Fedex, Amazon(Prime), can't seem to find my front porch? Sometimes they find the front porch and they set the items directly in front of my storm door, making it impossible to open the door without knocking the packages over.
The delivery today was an aluminum start up capacitor for an a/c unit. To begin with it was packaged in a small bubble pack shipper without any other protection. So the item is severly dented, and I may have to return it. I'm not sure about the return. It may be useable? I have to investigate further.

Horrible Customer Service. If I could give Amazon a big fat zero, I would. Worst thing is I'm a loyal Prime member needing help to fix an Amazon rep screw up and no one cares to help me.I filed an escalated customer complaint & was promised an answer in 1-3 business days. They lied-no one ever called as promised or sent an email with the outcome. All the reps who have handled my account in the last 3 months should be fired!!!


Good Evening,
My name is Michelle K. Patterson. I am a Prime Member. On Monday, I placed an order for 30 books, in which I am the Author of; titled "Closer."
On Monday, April 29th, the Customer Service Agent informed me that I would receive the books within 2 days.
I asked the agent to please confirm the information for sure, because I saw an email that confirmed 5 days or more. The Customer Agent assured me that he made the necessary correction and update, and as a prime member I would definitely have them by May 2nd. I confirmed a third time, "Despite the quantity of (30) books, will it still arrive before Saturday for a special event-book signing?" He responded, "Yes".
Today, I contacted your Customer Service line, because the books still hadn't arrived. I received very rude and poor service, the young lady (Rashik) was very unprofessional. So, I called back again, and I was fortunate to speak with an agent who genuinely showed concern about my inquiry. I am thankful for that. I was informed that there wasn't anything that they could do to adjust the order. In fact, they would not transfer me to a supervisor. She initially said she was a Supervisor, than revoked her comment. Then, I was placed on hold.
Here's the situation: I have a deadline and my first book signing on Saturday, May 05, 2019. Is there anything your someone can do to help me? I realize that occasionally, the wrong information is given to customers. Unfortunately, that doesn't help with my situation/ or the inconvenience I've been caused. Is there anything that can be done? I'm attaching my phone number as well: 872-214-3455
Thank You,
Michelle K. Patterson

Re:
ORDER PLACED
April 26, 2019
ORDER NUMBER
111-8429322-9344200
Received partial order today of 4 chairs for this set. The glass table was dropped by the FED EX delivery driver and this table is being returned to Cymax. When I opened the box of chairs I noticed they were not finished on the back side. I made several calls to Amazon personnel, spoke with 2 managers and once I explained the situation to one of the reps I was told "LISTEN, THIS IS THE WAY THIS WORKS...…" I realize that Cymax as an outside vendor shipped this set, but I received no support from your personnel on the phone. I spend thousands of dollars with Amazon, check my account. But, after this instance I will buy elsewhere. I am working with Cymax now to get everything returned and credited to my account as I will purchase another set tonight locally. Amazon has lost an old an valuable customer, shame on you! You are very big, but remember it was a lot of little customers like me that made you into the huge company you are today.


My order no113-299 1813-9692260 When it arrived I had no invoice and only one of the two things I ordered was in a UPS box that seemed to have been re taped. This is not what I expected. My phone is 214-277-9062 please help.

I purchased a motherboard on Amazon last week the board was bad so I sent it back for RMA they sent me a new board and the new board was bad as well but now it destroyed my video card and my CPU, The CPU was readily available so I purchased another one from Amazon however the Video card is no longer sold by amazon so I feel there product damaged my items that I did purchase from Amazon to begin with, I feel that Amazon is liable to replace the 2 items that were damaged by the new motherboard, I have been on the line now for over 2 hours talking to 4 different people about this and they all say they agree with me that you should replace the items that were damaged by the new motherboard but they dont have the authority to do so. However now after the 5 person is on the line they are willing to cover the CPU because they agree this was something that should not have happened. I own a computer company {Reality Bytes LLC.} and have been purchasing most of my products on New Egg I am trying to start buying all my products from Amazon because I already do all of my personal shopping hear. however after my experience so far I am wondering if I am making a bad decisions, If you look at my account you will see for my own personal purchases I buy a lot from amazon.
I am looking for some kind of compensation for the Video card that was damaged from the new mother board I purchased last week The video card was purchased from Amazon - Ordered on April 23, 2019 Order# 113-2848028-2815452, Your company already refunded the amount of the CPU Processor stating that they understand it was damaged by the motherboard. I am looking for the same consideration for the damaged Video Card. I can be reached at 239-900-6100

getting very tired of ordering somthing from and finding out after the fact it is coming from china. which takes 6 weeks to arrive unacceptable there should be something on you sit that says where order is being mail from. before you order. tired of ordering and finding out it is coming from china. I can,t always wait 6 weeks for something very poor

First they didn't deliver a package then I called and passed me to a non english speaking person.
I still haven't found out what happened to the package.
You need better comunication lines to the customer.
Fedex and UPS play this game.
Dan G.

WHAT IS YOUR COUSTER CAIIR NUMBER I CANT REACH YOUR ALL NO IS NOT REACH

On April 19th, 2019 a Prime delivery van driver ran through two stop signs after coming out of the Bucky's gas station @ Highway 50 and Interstate 80, and drove south on highway 50 at a high rate of speed. Was driving using two elbows as she was ranting and raving with her hands while talking on the cell phone. Happened between 3:50 p.m. and 4:00 p.m. License number of the van was: State of Nebraska WAU 185. This driver is going to cause a major accident with fatalities if her driving habits continue in this manner. Also think it is against federal and state laws to be driving and talking on the cell phone, Thank you for providing a way to monitor you fleet of vehicles safely.

I ordered marine white paint and it was delivered yesterday dripping with paint all over delivery box, all ov er my hands and what a mess on my counter

My order was suppose he delivered on Tuesday April 23 I live i n a townhouse I was told it was left in mail room which there is none.total cost $20.53 Timesless Frame sold by Amazon Services . It had to be delivered to wrong address .Who do I see about refund please advise.
Plus you don't have a good service for returns of missing items bought thru you.

One of your delivery men was delivering a package across the street from my house on Highland here in Oakland California around 10.30a.m. I was outside smoking a cigarette and talking on my phone. He proceeded to ask me what my problem was, I informed him I live here, and I was not watching him. He kept asking me what was my problem. To make a long story short he called me a Bitch as he was leaving in his personal car. I could not believe it, but it happened. Just thought you would like to know.

I have been trying to order a wood smoker smoker for nearly THREE weeks and nothing has happened I ordered a large wood cutting board that says it was damaged in shipping. I have used customer service and no results. Can you ship my items or not??? I am very frustrated and disappointed with your lack of communication and service. Why you have vast resources and a great reputation but for some reason I do not matter very angry and disappointed.

I was supposed to get a order on Thursday April 26, 2019. When I bought the item on April 25, 2019 it said if I bought it in the next 7 plus hours it would be delivered the next day. When I checked on the order it said it was out for delivery. The map showed that the order was 6 blocks form my house. The next time I checked it was back at Amazon's delivery services center. Then I get this message: (
Now expected April 26 - May 1
We're sorry your package is late
We're working to get your package back on track, and we'll let you know when your package is out for delivery.
Please come back Thursday if you still don't have it and we'll help you out.
Was expected Thursday, April 25)
This has been the second time in the last 6 months that this has happened and I pay for Amazon prime.
I am really starting to think I should just pay a little extra money and buy my stuff from Walmart, Menards, Home Depot, Kohls, Target ect.

I was disconnected twice when I called your Customer Service Line. The purpose of my call was to speak to a manger regarding the poor customer service I received regarding an order I placed on 4/23 for brake pads and rotors. This item was advertised as being the last one left and stated "Hurry UP and order", which I did. My account was charged the full amount of the order. Then I received an email saying we will let you know when we have a shipping date, I waited two days, still no shipping date, I called to see if you could either express deliver the order or cancel. I was told you could do neither and that I had to wait until next Friday to receive the package. This is no use to me. I have someone to do the breaks this weekend. I spoke with supervisor to cancel the order (my second request) she told me no, she could not cancel. I explained to her you took my cash knowing the item was not in stock. And, I am now not able to cancel and buy elsewhere!! Had I known the item was not in stock, I would not have placed the order. Your website, misrepresented this item as being in stock and it wasn't. I would appreciate a phone call tomorrow to rectify this issue.
Sincerely,
Maureen Walsh 857-499-6024

Purchased a $199.00 Automotive powered buffer kit.
Product arrived at USPS and rejected due to a liquid chemical spill covering the shipping boxes.
I am out $199.00 and Amazon stated that 3-5 days before any action would be provided.
Understand I spent time working with 3 different CS who provided no corrective action. Emails and pictures issued to cs-reply@amazon.com.
Amazon response and support from
A Customet Support was not acceptable by my standards.

I'm a Prime member. I attempted to watch the movie "A Father's Nightmare" today, 25 April 2019. I only wanted to RENT the movie, NOT buy the movie. The rental price is $3.99. I pressed the RENT block. The following screen which displayed BUY the movie. I did not want to buy the movie. The movie barely started - less than few seconds. I cannot cancel this order because I went past the time "allowed" to cancel. You are telling me that I have to pay $3.99 for a movie I did not watch. I don't think that a FEW seconds of nothing costs $3.99.
I enjoy the convenience of Amazon, but sometimes you appear a little SHADY!
Refund my $3.99 or I will cancel my 12 year Amazon subscription! I enjoy the lower purchase price on some items, but I find many items cheaper at/or online from the actual seller.
Not that you care, but you may well be losing a VERY GOOD CUSTOMER

On 4/25/19 we were walking our dog in a residential area where there are no sidewalks an amazon driver we went speeding by narrowly missing my wife an me. When I yelled slow down the driver, who was not looking at the road but was reading her rabbit (GPS), stopped and said she was tired of being harassed by the people in the neighborhood. She claimed she was calling the police. I told her to call them I would love to explain to them how she wasn't looking at the road was going quite fast and almost hit me. She said he dispatcher was on the phone with the police and she had to côntinue her rout. I called the police. She lied. Incident took place in Fairview Park Oh on Rockport ave zip 44126 incident happened at about 11:30 am chevrolet express van license OH #PJY2869 amazon inpac number 36. Very poor an dangerous agent to have for amazon.

I ordered a laptop on Amazon on Monday April 22, 2019. I chose 2 day shipping. I got order conformation shortly after with a Wednesday April 24, 2019 arrival. Everything went downhill from there. The order # 112-9537250-1038622. I waited all day for the shipping conformation. I emailed first and was told in that email that you had a manual review process to ensure the card was the right card to charge the payment. This was to take 12 hours. I also called customer service and they said they would escalate the order but I still had no ship conformation after the 12 hours. I emailed again and was told that it takes 1-2 business days to process this review. The order was still not processed at that time. I have called customer service on at least 7 times and no resolution. Each time I was to l d it would take a few hours. And I have waited and waited after each call and it was 8 hours one time 12 hours one time constantly waiting with no resolution The l last time was 5:55 this morning and was told that should be resolved and given ship conformation within 3 hours. That is fast approaching and I have my doubts that it will happen. I told the rep that if the order was not finalized I will be canceling. So there it is . At 9am central time this is what I will do. This has been that's worse experience I have ever had and I may never o order from Amazon again.

you lost my business due to closing my account twice in a month and making me talk too people whom can barley talk English, I think you better have a manager contact me, and if I want to buy something i'll buy it, I really don't like being solicited when there is a problem "the balls in your court"
I will sign in on any computer as long as the e-mail and password are correct! get it
gary 303-973-7704

Regarding order # 112-3002841-4443464:
Badoit water case.
Estimated delivery was, you said: 4/15/19 to 4/18/19.
On 4/21/19, I inquired online. Your pro-forma apology declared, "Sorry, your delivery is delayed. It is now due 4/22/19."
On 4/23/19 the message still read, "Sorry...."
Today, the message read, "Sorry, it will come today."
I did not.
What the hell is going on?
I want an explanation and a FIRM date.
-NRK
4/24/19

My credit card has been charged for US Dollar 14.95 on 29.01.2019 against Audible US without my consent and without using any of the content of Audible US after expiry of the Trial period.

Ordered a glass jar which contained a product called yeast plus made by Twin Labs. Package arrived today and the glass jar was smashed and broken into pieces with contents spilled all over the inside of package. I ordered this through Amazon and would like to have the order refilled by Amazon.

I AM ABSOLUTELY LIVID! I HAD ACCIDENTALLY HIT THE WRONG SHIPPING BUTTON A MONTH AGO AND WAS ENROLLED IN AMAZON PRIME. I IMMEDIATELY PUT IN TO CANCEL IT AT THE END OF MY ORDER. IT EXPIRED TODAY, 4-20-19. I HAPPENED TO NOTICE THAT YOU GIVE PEOPLE WITH AN EBT CARD OR MEDICAID A 50% DISCOUNT OFF PRIME!!!!!!!!!!! WHO THE HELL DO YOU THINK PAYS FOR "THOSE" PEOPLE TO HAVE THEIR "FREE" FOOD CARDS AND MOSTLY "FREE" HEALTHCARE?????? THE TAX PAYERS DO, AS YOU WELL KNOW!!! I WOULD HAVE TO PAY $155.88 A YEAR WHILE "THESE PEOPLE," MOST OF THEM HAVE MORE MONEY AND "THINGS" THAN I DO, GET A HUGE DISCOUNT. AS SOON AS I RECEIVE MY LAST ITEM I ORDERED TOMORROW, AND AS SOON AS I PAY OFF YOUR BILL, I WILL CANCEL MY ACCOUNT. I KNOW YOU AND BEZOS COULD CARE LESS. AND ACTUALLY, YOU'RE NOT AS CHEAP AS PEOPLE THINK. I HAVE ORDERED MANY BOOKS, DVD'S, ETC. FROM BARNES AND NOBLE AT A MUCH CHEAPER PRICE THAN YOURS. AND ALL MEMBERS ALWAYS GET FREE SHIPPING!! YOUR COMPANY AND YOUR BIG BOSS ARE DISGUSTING. I REALLY ENJOY LISTENING TO ALL THE EMPLOYEES AT WHOLE FOODS THAT DESPISE YOUR COMPANY, BUT UNFORTUNATELY NEED THEIR JOB UNTIL SOMETHING "BETTER" COMES ALONG FOR THEM. I WILL BE VERY INTERESTED TO SEE IF ANYONE RESPONDS TO MY COMPLAINT. BY THE WAY, I LIVE IN CALIFORNIA AND IN THIS STATE "FREEBIES" IS CALLED MED-ICAL. THE REST OF THE UNITED STATES IT IS CALLED MEDICAID. I WORKED IN THE HEALTHCARE INDUSTRY ALL MY LIFE AND I WOULD SEE THESE OH-SO-POOR PEOPLE COME IN WITH THEIR MEDICAL CARD FOR THEIR RX'S, WHILE WEARING "REAL" DIAMOND JEWELRY AND THEN GO OUT TO DRIVE AWAY IN THEIR LINCOLN'S AND CADDIES. AND THAT WAS 35 YEARS AGO. IT IS SO MUCH WORSE NOW. I AM SICK OF PAYING FOR EVERYONE ELSE, AND I WILL NOT SUPPORT YOUR COMPANY OR ANY OTHER THAT TAKES ADVANTAGE OF HARD WORKING, TAXPAYING CITIZENS. AND BY THE WAY, "LEGAL CITIZENS'!!!!!!!!!!!!!!

Ordered Twin Labs Yeast Plus several days ago. Package arrived today in a large padded mailing envelope with bubble wrap around inside glass container. The glass container was smashed with broken glass everywhere and the contents were spilled out and unusable due to contamination of glass pieces, etc.

Came home after work today to an Amazon van on my street - not unusual - what was unusual and inexcusable was the driver who exited the van leaving the door wide open and "music" with filty language blasting as he sauntered up to my neighbor's house to deliver a package. We have small children near - not to mention the offense to anyone else. Not a good representation for Amazon, to say the least. If this guy doesn't know, train him, if he does and doesn't care, then relieve him and get someone who makes you look good. What I witnessed today...shoddy.
Teresa

My son 15 used a MasterCard gift card in Dec.2018 . He bought something spend the whole amount of money. Cool everything is fine at this point. Then in April 2019 he bought 2- $ 100.00 Amazon cards with his first paycheck put the money on his account (865 216-8983).
Adam Anthony Moffett. . Which if his account needed to be verified it should have not taken his 2 new amazon cards on it. Right makes sense to me. Now he has 2- $100 Amazon cards on an account which needs to be verified for some dumb reason with a gift card he used 3 months ago.WHO KEEPS GIFT CARDS AFTER YOU USE THEM.
So now I’ve call 3 times talk to countless people since we can’t verify the original gift card (MasterCard) number there’s nothing they can do . There has to be something. This is wrong. I will never buy another amazon gift card again. This is just stealing.. need help

I made an online order on 18th of April 2019 and selected same day delivery option. I didn’t receive anything until midnight and I called customer service number. I talked with a lady and she mentioned me to golf on 10-15 minutes on call to direct me the relevent personel but I listened Classic music for 1 hour. I called that lady again and she told me to call my bank for approving the purchase. No one from Amazon informed me about this in advance. I called my bank and they told me that there is no problem from their side. I called again Amazon customer service and this time talked with a man. He told me to send a fax to verify my credit card. Shortly I would by a BlackBerry for my wife as a surprise gift with same day delivery option but couldn’t manage this because of the unnecessary procedures of personel of a world famous company Amazon. I was hold on and talked with cell phone at midnight for at least two hours and now I am wondering my cellphone bill. As result I quitted my purchase from Amazon and I will never try again. I will tell my awful experience to all my friends. I am living in USA and have valid credit card but couldn’t manage to buy a phone from Amazon. I advise you to check the procedures and quality and customer service of the company. As I mentioned I will never buy anything from Amazon anymore.

I ordered two items. I needed the items on April the 19th, that is why I ordered these to be delivered specifically on this date. Now your system is showing a week out on one and a day out on the other which upsets me.

I signed up on one of the surveys addressed from Amazon thinking that you are a reputable company and no harm would happen. The survey was from Natures Cure CBD's. I know there was some fine print that I neglected to read but here is the story.
They have charged me $95.10 5 times in less than 30 days. That is $475.00
3/21 $95.10
3/22 $95.10
4/7 $95.10
4/8 $95.10
4/10 $95.10
They are to send 1 bottle a month per their small print and yet here I have been hit five times in less than 3 weeks. I received the initial order that I paid only the shipping on and 1 more box that I have sent back to them, and I do have a tracking number. They say I have received the product, but that is not true. What recourse do I have?
These people are scammers and yet you allow them to run on your platform. I have been able to get two charges refunded but granted, it is not back in my account yet. I would ask for your help in resolving this. I know that I am not the only person this is happening to but by you letting them continue using your name I feel that you are condoning this. I want to trust Amazon but at this time I would need some form of resolution to this problem.
I can be reached by email at smobley@web-access.net or by phone at 325-348-3771. I hope that I do not just get a canned response. I like shopping with you but I will stop just for my own security.
Thank you for your help,
Shirley

I have a gift card given me by th foundation where I am employed. I seriously doubt it is invalid which is what your redemption site is telling me.
The number on my card its ASYT QKDSSH R6CHE. Between that message and the Capcha rejections, something is wrong with your site. Please tell me how to get this card onto my account.
Barbara Golding
bgolding@roadrunner.com

Trying to get my money refund on two birthday presents for my son
GREAT MEN OF MUSIC TCHAIKOVSKY and WAGNER. Major scratch on Tchaikovsky Piano Concerto, Record A Side B. Wagner biography look like somebody stepped on it. Wish for money back since it was a gift and it was damaged. Fuck your refunds, I'm not wasting my money on sending a damaged item but because the same problem will happen to the seller again. Trying to save them the pain.
GREAT MEN OF MUSIC - HAYDN - Some white goop or glue on one of the records. Heavy skips when played. Want my money returned.
Son already played it since it was part of his birthday present. Again stow your return policy, I'm not paying to have it sent back.
On my kindle page. There are three copies of the book SIBELIUS near top of the page. There are three copies, when there should have been one. This was due to some computer problem. Can you're idiot employees figure this out? Wish for a $43 refund on this.
I'm not beating around the bush on your refund policy. Refund my money or you will be losing a great long time costumer.
Mr. Christensen

I received a package yesterday from my mother in-law and it looks like the driver just threw the box into my bushes instead of putting the package by my door like he/she should have. the box was tore up and you could see inside of the package. I do not appreciate this and would have been extremely upset if it would have been something less durable being delivered!!


You may be big but you are loosing money with your stupid web site. I tried for 2 days to place an order. Even calling customer service your temp password does not work
I will never buy amazon.

Whenever I receive a package , the delivery driver NEVER rings the doorbell! This is very frustrating when I am home and we live in a community where there is a lot of theft. It takes one second to knock on the door or ring the doorbell.

Order #405-1644791-8490703
Placed on Monday, April 8, 2019
F2+GSM Fixed Wireless Phone by for Brighter Life (Grey)
Electronics
Sold by: Staunch
Fulfilled by Amazon
Rs.2,099.00
Item Subtotal: Rs.2,099.00
Shipping & Handling: Rs.0.00
Order Total: Rs.2,099.00
Payment Pending: Rs.2,099.00
This is the order details which was placed by us. The phone is not ok because the calls are not clear. When it is on the speaker then only we are able to communicate else the person on the other side is not able to hear.

I was supposed to receive my order today by 8 PM. It is now changed from a 2 day shipping to a 4 to 5 days shipping. I am not happy about this. Please do not offer me any apologies as I will not accept it. What I will accept is my item here in the 2 day shipping time frame!!!!

I currently have music being distributed on your website that needs to be taken down. I have repeatedly tried to call and get this taken care of with no success. Please give me the necessary instructions to have all music removed under my name. The company that process the order for this current distribution has closed with no intention of giving me access to the money made through the company, and will honor my request and remove music currently connect to their company I am upset that every time someone buys music off line the money goes to them. Please help in taking all this music down. Thank you
Please Help!!!
Natricia Bibbs
205-201-9082

I am an Officer at a Terrabeachside Condominiums at 6000 Collins on Miami Beach, Fl. We often have independent drivers gaining access without Securitys' permission. They wait outside the gate for someone to exit instead of using the call box to alert security. Once inside they leave the packages everywhere and anywhere. They often don't speak English and it is very hard to instruct them on the proper procedure. We would greatly appreciate it if there could be an instruction given to these drivers to dial 999 on the call box and once they are buzzed in to take all packages to the security office. Any help would be greatly appreciated. Thank you.

I am 72 year old male and live in the Four Seasons retirement community in Fort Mill SC. Today, April 10 at approximately 4:50 pm my wife and I was crossing a street in our community at a cross walk. Your service vehicle approached us from behind, ran thru a stop sign on Jade Street and came within a foot of running over us. The driver, a female driver was looking at her cell phone at the time and never saw us. When I yelled to get her attention she made no attempt to avoid us, continued on her course and thought the incident was funny. I only wish I could of caught up with her.

My husband bought me a house cleaning for my birthday. We were told the cleaning company would call the day before, they did not. When we called Amazon whom we purchased the house cleaning from they said to contact the company directly, we tried several times no response. We called back to Amazon they tried but didn't get a hold of the cleaning company, but told us they would be at our house between 11am-2pm, not to worry. 11:30 came I called Amazon again put my name on list for an Amazon team member to call. She called I asked if this company was coming or if I was wasting time waiting for them, she put me on hold. When she came back she said she just got off the phone with them and they should be at my house next. I believed her. I was wrong, she lied.( At the same time my husband was at work on the phone with another team member who told him they have been unable to get a hold of cleaning company.) I waited till 2pm thinking that the team member had talked to the company. Wasted a great day waiting on somebody that never showed and bold faced lied to by an Amazon team member, bad day in my book. Then out of curiosity I looked up the cleaning company that Amazon was selling sevice from, they are not a cleaning company in this state but in California. We live in New Orleans,LA. This morning I get up trying to forget my bad day and can't because Amazon has charged me $277.48 for a cleaning service I never received. as far as I'm concerned I will never buy another thing from Amazon they can't be trusted when team members lie, they are representing Amazon and Amazon can't be trusted.

3 out of 4 Amazon Prime packages have been delivered to the same wrong address 3 miles away. Called Amazon and they are appear to be unwilling to contact the contract company that delivers in the Atlanta neighborhood. The folks who received the package stopped the Prime truck and told them the package was delved to the wrong location. The driver told them to just toss the package in the garbage.
Amazon's attitude and unwillingness to resolve delivery problems is just unbelievable. Will shop elsewhere

paid extra money for 2 day shipping. still havent received item in almost 4 days now. what fucking gives? why did i have to pay extra money for faster shipping that didnt happen? makes sense right? waste my time and money. thank you

my account was hacked on April 2,2019 and purchases were made with my debit card . sent to 8550 nw 70th street apt 12284 Miami ,fl. 33166 -6216 and signed for by Sandro camarga and nothing has been done .no reimbursement no investigation nothing why not block all shipment to this address if you know they are hacking accounts . now I am responsible for clearing up my own over drafted account no longer will I use amazon you are UNSAFE

I called Amazon support about my tv not registering to my device and csr named ADAM told me I would have to upgrade to the 39.99$ plan in order to watch Amazon prime video on several different devices in my home. I told him I did not want to do that and that I always pay 13.90$ monthly
Plan and have been able to watch it on several devices til now. He kept offering me the annual price and I stated specifically no I don’t want to pay in advanced annually of 119$ . I told him I pay monthly and thats all I will continue to
Pay is my original $13.90 plan amount. I told him do not charge my card or nothing because I do not want to purchase nothing and I hung up with frustration and he charged my card anyways the annual $119.00 plan because when I got off the phone with him there was a charge of Amazon prime to my debit card as soon as we got off the phone. I called customer support back and spoke with a lady who did say my card was charged for annual Amazon prime price and I was so mad bc I never told that man Adam to do that. Then the csr issued me a refund stating it would be back on my card in 3-5 business days. And then I called back to get some time of email confirmation of the refund and they kept telling me they couldn’t find the charge on my account until so many minutes later they found it and said I won’t get a confirmation email til
The funds are back on my card which doesn’t make since bc I should be able to
havr the confirmation email of my refund before the money is deposited back on my card from an unauthorized purchase that I didn’t agree to from Adam. Very upset !!!!


I returned a iPhone 11 and paid for overnight registered post. This made sure it arrived very quickly to Amazon Madrid. I asked they expedited the return as quickly as possible as I needed my mobile for working. Today is now 7 days since it arrived in Madrid Amazon and no return paid. The other thing which is extremely annoying is, that another cheaper item was posted after the iPhone and the credit went through in a few days

Sent an internet extender back and received no credit. Order #112-1018791-5469053.

I love amazon and i always buy from there. But for the first time i want to return an item that it is not good they are ignoring me. I have been waiting over a month for an account specialist to contact me about my return and every time i call its the same thing. “That they are going to fill out a form and its gonna take 24-48 hrs for them to respond” well it has ben a month and i haven't gotten a word about my return. I though amazon was better.

I called to Get Help to get into my account to place an order and the gentleman I got for a service rep . was Rude And UNHELPFUL. I AM Ready to pull my business from your company. I think I Deserve an Apology and hope you RETRAIN Your Phone Reps In Being HELPFUL and Problem Solvers in a Polite Way. I Spend Much Hard Earned MONEY with Your company and I Hope I get a Positive Response. I would hate to share this situation with my social networks . :(

I get library books and you replace expired ones with either white or black books that I can not remove this didn't happen on my old kindles . you want me to buy a book to remove them this is a unfair practice since I know that you used to remove them am very discussed with this

Amazon's shipping has become terrible. When I call customer service I am told Amazon is using private carriers who Amazon has no control over and they do not provide tracking numbers. Check my orders ending in 1436 and 8454. Both are days late and keep being rescheduled. Why should I continue to pay for Prime with such terrible delivery? Prime orders are taking 4-5-6 days to be delivered. If delivery does not improve I am cancelling my prime membership and shopping elsewhere. Steven Sherlock

A customer service representative named shane cancelled my order by accident and now i can't get my shoes on the date i needed them.

I sure your delivery people don’t like working on Sunday but standing in my yard and throwing my package on the porch is unacceptable. Maybe we should stop ordering from Amazon

Terrible customer service when it comes to possible fraud on account and account placed on hold.... No way to get a live person to assist you and the emails system they use is not working........ If I could give a negative rating I would....... It not the people in customer service it is terrible company policy

i have never gotten 2 day delivery in all the years i've had prime . maybe jeff bezos should focus on that instead of POLITICS AND BANNING CHILDRENS BOOKS , STOP THE CANCEL CULTURE

I’ve got a item bought through Amazon and it’s broken after a few months. It’s a stool so difficult to return to company and you can do a return or exchange but can’t contact the supplier to notify them of a poor product.
I feel after being used a few times it shouldn’t break.
Can I please have some communication so I can get a replacement or refund

My gift card expired in nov 2020 , since then I am regularly calling customer care or chatting ,,I am getting the same commitment every time I call of 3-5 days,, can u PlZ chk is the tat is not done of 3-5 days ,,
I must say the customer service is pathetic.
Raina chawla
-Gift Card ID: #6014850682564236
Amount - 490rs
Registered no- 9811628639
Id- raina2307@rediff.com


Disappointed by amazon i waited for more than a month for my order which was expected by 15march n by 13march they are telling me dat ur order is not confirmed to dispatched.very disappointing...i had order on 26 jan..

AMAZON PRIME is now 10 DAYS Delivery !!
Amazon promises of quick delivery are just LIES!

I received a package from Amazon with merchandise that I didn't order. And it's highly unlikely that this was a gift. Order included a black garden hose, some headbands, and black Q-tips. Order #114-8914063-1449035 is what's referenced with regards to the return. I chatted on-line with Deepa, who likes to use the phrase "lemme check" when asked a question. As a customer service manager, I would give her a 0 on her service evaluation for that, and additional training.
I received the return label, but my problem is - who sent this to me? My information was used without my consent. Who initiated this order? It doesn't appear that I was charged for this. The order doesn't appear in my order history. Was another account created in my name?? How do I get this information? And do I need to get my lawyer involved?
Susan Kingsley

I am a reseller who implements the dropshipping business model on the Amazon website.I have listed products that do not comply with Amazon's security policies.I did not willingly do this.I am so sorry for that.For this reason Amazon has suspended my account on July 25th.For this, I wrote a appeal letter to Amazon.But nine days passed, they haven't sent me an answer yet.They keep my money inside and I need this money to pay my credit card debt.I am aware of the mistake I made, but I am also a customer of Amazon as well as being a seller but they make me victim.I demand that my grievance be resolved as soon as possible.

Today Aug 1, 2020, the Amazon delivery driver caused considerable damage to my landscaping with his oversized delivery truck smashing 2 rare rose bushes I have had for 26 years and crushing several perennials including columbine and obedience plants plus imbedding landscape boulders into the soil. I am 73, disabled and a master gardener. The driver did not wear a mask and did not apologize for his destruction. My husband had to personally guide him out of our narrow circular driveway as his vehicle could not make the curve. I am angry and devestated by this incident. I would like to be reimbursed for the damage. Thank you.

Followed a Prime delivery truck into a drive through Post Office drop off lane to mail some letters. The driver parked the truck and proceeded to walk into the building. We waited several minutes before he returned and drove away. I don't think this would be tolerated by your company to intentionally block a drive through drop off area when he could have parked in any other area to drop something off. This occurred on July 27, 2020 at approximately 10:20am Central Time.
A picture of the vehicle is attached.


I received a coffee order today, after requesting DECAF. The 80 cup order was not only not decaf, but the capsules were not even close to being able to fit a Nespresso machine. Amazon specifies that this order is not returnable, so I will keep the entire shipment as a reminder that Amazon is perhaps less than honorable in their advertising. Too bad, guys but you just lost a customer.

I have an extremely high gate, and my order was thrown over the gate. My order was two cameras and I am unable to check them to see if they were broken due to being thrown over my gate. Normally my deliveries are placed next to the gate on the outside with no issues. When I am able to hook up the cameras Im hoping that they are not damaged due to the landing after being thrown so far. Encase they are damaged, Im writing this as some form of documentation that it was a concern of mine as soon as I found my package

I ordered alcoholic wipes on March 28. They were shipped shortly.. I HAVE NOT RECEIVED THEM AND THE LAST MESSAGE FROM.YOU WAS THAT YOU DID NOT KNOW WHEN I would receive them. Your message on your website is that you were treating health and safety products as a priority. I think alcohol wipes is a priority,but I have not received them and there is no information about when they will artive. I used your form to contact the seller, but there has been no response. I would like to receive alcohol wipes, but you have made it next to impossible.
#112-4263638-2397026

I recieved a email stating I needed to verify my payment method and was locked out of my account. I currently use a prepaid greendot visa and due to the fact its prepaid theres no billing statement and amazon refuses to unlock my account. I have 566.00 worth of Amazon gift card balance loaded to my account and am unable to use it due to this issue. Ive screenshot the transaction history 4 times and still am denied verification the gift card balance is also not transferable to another account. This entire fiasco is over 2.16 as well. I am beyond furious

One day my password was no good. I followed the protocol of getting another password and then my nightmare started.
I noticed they had credit card info that was not mine and wanted to verify the expiration numbers. Well, I couldn't do that because it wasn't my credit card. Then I go through all the hoops and finally, I think I'm home free when they ask me what date I purchased Amazon. A long time ago don't remember the date. I gave them my credit card number that I had just purchased the day before. they said basically too bad so sad. I keep getting shoved to one person to another. I gave them all the information. I have been a customer for a long time. I couldn't believe your customer service. they said that I was locked out for too many attempts.

Contacted Amazon regarding my account being hacked. They stated it would be taken care of within the week. 6 weeks later, spoke with Amazon many times, Account continues to be locked, Kindle has been wiped clean, and no one can or will help. E-mails are stated to be forthcoming, Fraudulent activities has not been resolved, no division can offer a plan to remedy or a person to contact.

Dear sir my order no 406-1641746-2394751 as per tracking record material delivered but we I am not received material

Order ID: 407-2259768-3337963
I have ordered a bycycle on 22 January from Amazon received the product on 27 January and placed a return request for the product same day as I have received a damaged product and the part of the product was missing.Since 27 January I have placed the request 7 times in counting through amazon app through mail.Contacted the customer care several times.The customer care is just accelating the master dropping down mail.The delivery team is reverting back and declining the order day by day and no action has been taking up.This is to request kindly look in the matter on priority basis.Otherwise I have to accelate the matter in consumer forum as it's been 7 days now.As I am just stuck the oder is to be replaced.So I am not getting the other till it's been picked up.

The Essential Oil I purchased in this order is defective.
I purchased the Essential oil because it was an "Amazon's Choice" product. I have purchased Essential from several different companies through Amazon and I've never had a problem with the product. The Peppermint Essential Oil purchased in my order#114-715886-2598612 has damaged my Dining Room Table and Dresser in my bedroom, both brand new.
When I received the Peppermint Essential Oil, I poured some into my diffuser on my Dining Room table and a small amount spilled on the table. I didn't notice the spill until a few hours later when the paint in the area of the spill was erased. Then I took the diffuser to my bedroom dresser, where it has been used since I bought the new furniture. The diffuser has always set on a napkin to help spills & drips. After using the Peppermint Essential Oil in my diffuser for only two days It splashed on my dresser. When I tried to wipe it up with the napkin (which is what I've done with other Essential Oils, with no problem) parts of the napkin stuck to the dresser and there are spots of paint missing on the dresser (I have attached pictures for you to view). I am also attaching receipts of my furniture.
Please contact me to let me know how you will resolve this problem.

I had two parcels, both not delivered by DHL to my home address but just dumped at a DHL service point. When I contacted Amazon customer service in Germany with all the evidence that DHL simply were not doing their job and asked if they could raise this with DHL it was simply waived away as there was nothing they could do. What a non service and poor performance!

I am a prime member. Placed an order for 2 items on Tues July 16th. Order to be delivered Fri July 19 by 9pm. Received an email at 6p.m. about a delivery delay. Email stated if I do not get the items by Wed. July 24th to contact Amazon. Unacceptable so after trying to contact Amazon requesting a call back which never happened, decided to try their messenger service and got someone who helped me albeit numerous typos in his messages, in addition to me having to restate I wanted the refund to be credited to my CC rather than to a gift card decided to cancel the order.

Been on the phone with Amazon for 3 days now!!!! 1st day over 2 hours, 2nd day 1 hour, 3rd day 1hour 41 minutes!!! Thats ridiculous! I have a Newborn, my Husband is working and I'm trying to pack up the house by myself! I shouldn't have to be on the phone that many days for that long. And one of your reps hung up in my face, another gave me wrong ínformation an this last one Fernando G. was very not compassionate or friendly or helpful.

I called amazon customer service on July 19th and spoke to a man named Harry C. I explained to him that I bought a radio that cost me almost 100 dollars on amazon and that it broke and how i only used it a few months out of the year and it was stored the rest of the time. I explained to him that I wanted to see what could be done about it. He got loud and rude and told me that there's nothing they can do and than he said that they don't have a lifetime warranty with a rude and obnoxious attitude. If you decide to hire and keep employees who speak to customers like this than I will take my money elsewhere.

Wouldn't give one star but it was the only option. I order from Amazon minimum 2 to 3 times a week. I received an email from Amazon saying I had a five dollar credit on an ebook. Only reason I loiked and got one. After I purchased it, it asked me if I wanted to put itbon kindle. Then I was tild kindle books wouldn't count? Next time I went to that book page it suddenly only had a kindle option ti purchase and my app stopped giving me any information on any of my book orders. Then cutomer service supposedly refunded me with no way to check it and said if I purchased the book again I would recieve the credit. Again with no way all of a sudden to see the information in my purchase. After HOURS!!!!! getting the run around with customer service after repeatedly asking for a refund and a email as proof they said theyd email me proof. I can't believe after being such a loyal customer and all my repeated purchases weekly that I could be treated with such terrible service and they were literally really jerks. Ive never had that problem before. I hope you can find who I talked to twice, it should be recorded and teach them how to do their job or get rid of them. Im SO AGGRAVATED from their handling or should I say not handing my problem and it seems like doing their job that I am considering removing your app since I cant check anything customer service doesn't want me to see obviously and just stop using Amazon altogether and telling my family and friends how I was treated after all my business and possibly getting them to quit using you also. Im sure you probably dont care anymore than your customer service department but surely it is no way to do business.

I am appalled that I called customer service to inquire about my package being late with a prime membership. Instead of helping me they cancelled my membership. Basically they told me goodbye who cares leave. After so many years as a customer I was cancelled. I guess my years of business doesn’t mean anything.

just had 2 items deliver. the driver put the 2 boxes on the hood of my suv when he took the boxes off he scratch my suv. Don't know if those scrathes
will come off. I do belived that you need to retrain all your drivers. I might have to make a police report if the scrathes don't come off. also I might start buying from ebay if the delivery drivers don't get any better.

In the middle of the current heat wave my front AC unit died. I ordered a replacement from Amazon on 7/16 with guaranteed delivery by 7/19. UPS attempted delivery on 7/18 at 1 PM (thank you). Unfortunately, it is not clear when ordering that someone has to be home to receive it, so UPS took it back and will deliver today by 8 PM. The temperature in the house is 84F as I type this. Had I known that delivery required someone to be home I would have taken a different route.
Your management needs to know that your website does not warn people of such eventualities and it should. This is poor customer service.

I ordered plants from Handpicked Nursery for a total of $65.89. All but one of the plants has survived. I followed the instructions carefully. I have been gardening for over twenty years and considered myself to be knowledgeable about care of plants delivered. I have not had any problems in the past. These plants arrived quite late after I ordered them and were in less than quality condition upon arrival. I took them out of the packaging immediately and proceeded to follow the recommended instructions.
There have been two emails sent to Handpicked Nursery but no one has returned my emails - been two weeks now.
I would like a refund on the plants, please.

amazon returen id :dnHrKJPkRRMA,ORDER ID :405-6350689-2380310 .SO PAYMENT NOT RECIVED PLEASE HELP ME" in Amazon.in Help.

Amazon prime listed they had Amazon 7 tablets on prime day said on the site there in stock and available for 2 day shipping I brought items waited the two day got a message confining it would be shipped by Wed this week nothing came in called them they stated there out of stock so the basically lied on there site saying there in stock now I have to wait 3 to 4 weeks for my others no added discount no appologie they don't care worst service ever

New out of package defective memory card. Samsung 128GB 100MB/s (U3)
I purchased this card as the Amazon recommended device for the dash camera which it was intended to be installed in. The camera indicated defective card. I went through the process of returning it to Amazon, which in the past, has been easy and of little inconvenience. I was very surprised when I learned it would have to be returned through Kohl's Department store Amazon drop off and return. This caused the return to be an hour long process, long line at customer service, one agent on duty and a twenty mile drive to my nearest Kohl's Department Store.
AMAZON ARE YOU LISTENING ??????. This is a lousy return policy!!!!! IT STINKS!!!! please value your customers more than this, give your customers a choice, drop into nearest UPS box like in the past, or return it at Kohl's if the customer chooses to do so.
Some entrepreneur is baying at your heels, and customer-no-service policies such as this will give them the opening they need to become a major competitor to Amazon
Mr. Bezos, please halt this customer inconvenience at once.

You can see from my records that 2 months ago I purchased from you a new note 8. The description from Samsung on Amazon said it was fully submersible to 5 feet. It fell in the water at no more than 2 feet and died. I called Samsung service and they said the phone was not submersible (despite it clearly portrayed as such on Amazon)and not covered for warranty. One salient advantage of my signing up and using Prime is your guarantee.Please send me what I signed up for..."a fully submersible" Samsung Note phone at no extra charge and refund the money I spent on the fraudulent phone.
It gets worse. I went again to Prime and ordered a renewed Note 8 phone and here is what happened. 1. the package was never delivered to my address 695 County Road Lake Junaluska, nor was any message left for attempted delivery. 2. Because this is a vacation address I posted 2 large signs on the front of the house saying AMAZON and my last name. Still no delivery 3.When I went on line to research where it was I was given an 800 number but what I am awaiting is a new phone, mine being damaged (you just read that story) Cannot call because I do not have phone and no email address given nor name of transport, just 800 numbers.4. I finally went to the local Verizon store to use their phone where I spoke to your staff. She said it was at the Junaluska post office and connected me to them.The post office confirmed that it was there. However after a trip to that post office they told me it was at the Waynesville post office .Again whey was it not delivered to my address that was confirmed, per usual. A stroller from you was delivered a week? 5. I finally retrieved it and went back to Verizon to have it connected.However the IMEI number revealed that it was lost or stolen merchandise which they could not hook up. Result: huge stress and delay, and no phone to date. I am in a strange town by myself with no phone for over a week. Maybe I will get one on Monday but as things have been going I doubt it. This is a truly remarkable tale of bad product management, delivery and customer service which leaves me disconnected from the world( GPS mapping, no ability to contact for help in am emergency) and more inconvenience and stress than I could have imagined having dealt successfully with Prime for man years.
Please expedite and actually deliver a new, working, submersible Samsung Note phone at no additional change and refund me the money for the one that sank. That is only fair. I am st 695 County Road Lake Junaluska N.C 28745. sejasin@gmail.com

I HAVE ADDED INSTRUCTIONS ON MY ORDER FROM AMAZON NOT TO LEAVE ANY PACKAGES ON THE GROUNDS IN FRONT OF MY COMPLEX. I INSTRUCT THE DELIVERY PERSON VIA THE "SPECIAL ADDED INSTRUCTIONS BOX" ON MY ORDERS TO EITHER RING A SPECIFIC NEIGHBOR OR TAKE MY PACKAGE BACK TO BE PICKED UP OR RE-DELIVERED. MY LAST ORDER WAS LEFT ON THE GROUND IN THE RAIN BY A DELIVERY PERSON. I AM MORE THAT ANGRY.

I had a terrible time with customer service , ordered a chain for my Harley on Monday and paid for 2-3 day delivery to make intime for Harley convention, Wednesday I che k tracking and says pending , call customer service and she tells me it’s out of stock for 2 more weeks. We check and shows two left!?? Says will cancel order and give me a $10 coupon for my headache , I find another chain sold by amazon go to purchase and no discount ! Call another customer service rep and could hardly hear her for the crying babies in background, got disconnect 3 times , she called me back twice and after the third time no call back from her , no $10 coupon/ discount, no Harley convention, I understand working from home , I get that. But it’s very difficult to explain a problem with screaming kids in the background,

I'm beginning to wonder why I am paying over $100 for Prime service that boasts two day delivery and fails to provide it sometimes. I placed an order last night 7.16.19, Order# 113-1935125-9069053, and see that it wont arrive until Friday, 7.19.19. Amazon often times does not deliver until late in the evening, which would make this order more of a three day delivery. Three day is still good, but you set the bar at two and I agreed to pay for two. Normally, I would overlook this since the items were not a two day necessity on my end and due to such satisfactory service most of the time, however, my last order also failed to meet the two day arrival, actually taking four days, Order# 112-2905043-9688267. I feel Amazon generally does a great job, but I feel in these instances, some kind of credit is due.
Thank you.

During prime day I purchased a Lego set for $90; a over 50% discount. Wow, was excited to get it. But then they claimed it would arrive in 1 to 2 months. I tried to cancel less than 24 hours and was denied, claiming the shipping process had begun..
A few hours later I get a text that it’s been shipped and on it’s way. It arrived the next day, without a shipping box, left in the open for possible theft.
Their return policy doesn’t allow returns without a box, so I wasn’t offered an alternative to return the item unless I spend more money for the return. Still waiting for a solution. Besides the waste of time and inconvenience, Amazon doesn’t live up to their services, especially the disabled.

It seems that lately I have a real problem with my orders. Half of what I order is lost in transit.
How is this possible in a multi-billion dollar corporation?
Why should I bother to order on amazon anymore?

I just got a letter from a collections agency. Apparently I owed you (Amazon) .60 Cents. It says it was supposed to be taken out of a checking account but the account was closed, none of my accounts have been closed. I called amazon they told me to call a company called telecheck, telecheck asked for my checking account number and then said do you have another checking account. I said no, so they couldn't help me. What I want to know is why Amazon does not send a bill to tell you that you owe .60 Cents. No, they just send it to a collection agency so that I now owe $25.60. Since I can't figure out a way to talk to amazon about this, I have become very frustrated. You would think a company as big and well know as Amazon would be able to tell me how this happened. (I talked to 2 people at amazon) You would also think that Amazon would have in place a department to help people with this problem. If I'm not able to talk to anyone at amazon that can tell me what happened, I will soon be severing ties with Amazon.

Dear Amazon,
This is my humble request to solve my query with this order # 406-0112448-2062779, there are 2 items still not received since long time and in my status its showing already delivered but in actual not yet received, if I am chatting with Customer Care they are unable to solve my query, for that I attached a chatting history, you know same item I ordered before and facing problem then I contact with amazon CC then make it return and they said the problem will be solve soon, then I ordered again and my item still not received.
Note: In this order no. there was 3 item but I request for 1 item to make it return and they also cash back but only for 2 items I am facing problem since long time.
Note: Deliver my Item or return cash back.
This is my request to deliver my item and solve the query please.
Thanks
Arzoo

Order# 111-4456079-5450628 I find a promotional deal at Amazon I place an order and when it comes for me to receive the package, it doesn't get delivered. What I get instead is a make-believe that Amazon tries to deliver a package to me, but it can't deliver it, my package got throwing by some door floor outside an apartment with a picture taken that's it wouldn't even show the apartment number your so call proof of delivered and that is in my opinion because they never intended to deliver the package in the first place. So when I call Amazon a replacement isn't possible and Amazon refuses to give me the actual subject-it retail value so the I can re-order-it, in other words, Amazon expect me to pay $120.00 a year for a service that Amazon wouldn't take responsibility for and this is coming from one of you so call supervisors or managers, first I get transfer to the delivered dept. responsible for losing my package and when I ask for a supervisor the supervisor has even lest options resolving the problem all they want is to give me my money back and my discount is gone with the wind. What is the use to get a good deal you if you are not going to deliver in the first place? with "Walmart", I get to choose my delivery carrier and they take responsibility for that to be delivered, but not with Amazon and then Amazon fails to deliver on top of it, do not expect me to renew your so call promotional prime membership with this kind of service. it's just an insult to my intelligence.
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