Amazon Complaints Continued... (Page 6)
1005+ reviews added so far. Upset? Call Amazon corporate: 206-266-1000
I have a gift card given me by th foundation where I am employed. I seriously doubt it is invalid which is what your redemption site is telling me.
The number on my card its ASYT QKDSSH R6CHE. Between that message and the Capcha rejections, something is wrong with your site. Please tell me how to get this card onto my account.
Barbara Golding
bgolding@roadrunner.com

Trying to get my money refund on two birthday presents for my son
GREAT MEN OF MUSIC TCHAIKOVSKY and WAGNER. Major scratch on Tchaikovsky Piano Concerto, Record A Side B. Wagner biography look like somebody stepped on it. Wish for money back since it was a gift and it was damaged. Fuck your refunds, I'm not wasting my money on sending a damaged item but because the same problem will happen to the seller again. Trying to save them the pain.
GREAT MEN OF MUSIC - HAYDN - Some white goop or glue on one of the records. Heavy skips when played. Want my money returned.
Son already played it since it was part of his birthday present. Again stow your return policy, I'm not paying to have it sent back.
On my kindle page. There are three copies of the book SIBELIUS near top of the page. There are three copies, when there should have been one. This was due to some computer problem. Can you're idiot employees figure this out? Wish for a $43 refund on this.
I'm not beating around the bush on your refund policy. Refund my money or you will be losing a great long time costumer.
Mr. Christensen

I received a package yesterday from my mother in-law and it looks like the driver just threw the box into my bushes instead of putting the package by my door like he/she should have. the box was tore up and you could see inside of the package. I do not appreciate this and would have been extremely upset if it would have been something less durable being delivered!!


You may be big but you are loosing money with your stupid web site. I tried for 2 days to place an order. Even calling customer service your temp password does not work
I will never buy amazon.

Whenever I receive a package , the delivery driver NEVER rings the doorbell! This is very frustrating when I am home and we live in a community where there is a lot of theft. It takes one second to knock on the door or ring the doorbell.

Order #405-1644791-8490703
Placed on Monday, April 8, 2019
F2+GSM Fixed Wireless Phone by for Brighter Life (Grey)
Electronics
Sold by: Staunch
Fulfilled by Amazon
Rs.2,099.00
Item Subtotal: Rs.2,099.00
Shipping & Handling: Rs.0.00
Order Total: Rs.2,099.00
Payment Pending: Rs.2,099.00
This is the order details which was placed by us. The phone is not ok because the calls are not clear. When it is on the speaker then only we are able to communicate else the person on the other side is not able to hear.

I was supposed to receive my order today by 8 PM. It is now changed from a 2 day shipping to a 4 to 5 days shipping. I am not happy about this. Please do not offer me any apologies as I will not accept it. What I will accept is my item here in the 2 day shipping time frame!!!!

I currently have music being distributed on your website that needs to be taken down. I have repeatedly tried to call and get this taken care of with no success. Please give me the necessary instructions to have all music removed under my name. The company that process the order for this current distribution has closed with no intention of giving me access to the money made through the company, and will honor my request and remove music currently connect to their company I am upset that every time someone buys music off line the money goes to them. Please help in taking all this music down. Thank you
Please Help!!!
Natricia Bibbs
205-201-9082

I am an Officer at a Terrabeachside Condominiums at 6000 Collins on Miami Beach, Fl. We often have independent drivers gaining access without Securitys' permission. They wait outside the gate for someone to exit instead of using the call box to alert security. Once inside they leave the packages everywhere and anywhere. They often don't speak English and it is very hard to instruct them on the proper procedure. We would greatly appreciate it if there could be an instruction given to these drivers to dial 999 on the call box and once they are buzzed in to take all packages to the security office. Any help would be greatly appreciated. Thank you.

I am 72 year old male and live in the Four Seasons retirement community in Fort Mill SC. Today, April 10 at approximately 4:50 pm my wife and I was crossing a street in our community at a cross walk. Your service vehicle approached us from behind, ran thru a stop sign on Jade Street and came within a foot of running over us. The driver, a female driver was looking at her cell phone at the time and never saw us. When I yelled to get her attention she made no attempt to avoid us, continued on her course and thought the incident was funny. I only wish I could of caught up with her.

My husband bought me a house cleaning for my birthday. We were told the cleaning company would call the day before, they did not. When we called Amazon whom we purchased the house cleaning from they said to contact the company directly, we tried several times no response. We called back to Amazon they tried but didn't get a hold of the cleaning company, but told us they would be at our house between 11am-2pm, not to worry. 11:30 came I called Amazon again put my name on list for an Amazon team member to call. She called I asked if this company was coming or if I was wasting time waiting for them, she put me on hold. When she came back she said she just got off the phone with them and they should be at my house next. I believed her. I was wrong, she lied.( At the same time my husband was at work on the phone with another team member who told him they have been unable to get a hold of cleaning company.) I waited till 2pm thinking that the team member had talked to the company. Wasted a great day waiting on somebody that never showed and bold faced lied to by an Amazon team member, bad day in my book. Then out of curiosity I looked up the cleaning company that Amazon was selling sevice from, they are not a cleaning company in this state but in California. We live in New Orleans,LA. This morning I get up trying to forget my bad day and can't because Amazon has charged me $277.48 for a cleaning service I never received. as far as I'm concerned I will never buy another thing from Amazon they can't be trusted when team members lie, they are representing Amazon and Amazon can't be trusted.

3 out of 4 Amazon Prime packages have been delivered to the same wrong address 3 miles away. Called Amazon and they are appear to be unwilling to contact the contract company that delivers in the Atlanta neighborhood. The folks who received the package stopped the Prime truck and told them the package was delved to the wrong location. The driver told them to just toss the package in the garbage.
Amazon's attitude and unwillingness to resolve delivery problems is just unbelievable. Will shop elsewhere

paid extra money for 2 day shipping. still havent received item in almost 4 days now. what fucking gives? why did i have to pay extra money for faster shipping that didnt happen? makes sense right? waste my time and money. thank you

my account was hacked on April 2,2019 and purchases were made with my debit card . sent to 8550 nw 70th street apt 12284 Miami ,fl. 33166 -6216 and signed for by Sandro camarga and nothing has been done .no reimbursement no investigation nothing why not block all shipment to this address if you know they are hacking accounts . now I am responsible for clearing up my own over drafted account no longer will I use amazon you are UNSAFE

my account was hacked and merchandise was bought and shipped to 8550 nw 70th street apt 12284 Miami fl.33166 -6216 my money never returned even sighed by SANDRO CAMARGA . no money returned no investigation not even an I'm sorry James nothing . cant you block all shipments to this address or something at least pretend you care. now a Disney back pack for 66 dollars was purchased in my name . I was lucky to cancel it in time by same people and nothing done .big surprise . I no longer feel safe purchasing from amazon and no longer will you get my buisenees

The staff isn’t very knowledgeable, they are condescending and incompetent. I thought a billing issue had been resolved and it hadn’t now I’m getting stuck with another late fee.

I ordered two canisters of Country Times lemonade at a terrific price of $6.99 per canister. I then saw that the price went up to $11.99 right after Amazon took the money out of my bank account to pay for the item. Weeks later, I learned that they had never sent the items to UPS, and now, rather than allow me to receive the items, they insist upon refunding me the $6.99 per canister. At Amazon, if the deal looks too good to be true, it probably is. My order number is 1Z6A34Y60387905867.

Made an order from ABA STORE on November 26, 2018. Order number 112-0471407-5179438. The date of delivery kept changing and finally in February I contacted the seller and asked them to get items to me right away or refund. They said they would refund me. Also said that the items I ordered were in transit and I could keep them when they arrived as a gift. It is now April and I never received the refund or the items. When I look at my order, it says I have been refunded. I have checked with my bank and this never happened. I used my bank debit card to purchase. So refund should have showed up in my bank account. Feel like this company should no longer be able to sell through Amazon, as I have noticed that there have been several other complaints of items not arriving.

Amazon closed my account on March 28th for excessive refund and return requests. Unaware that my account was closed. I loaded two $100 dollar gift cards that I purchased from Safeway on March 29th and April 2nd. I learned my account had been closed when Amazon would not allow me to make a purchase. I asked Amazon to please reimburse me $200 for the gift cards. Amazon is refusing to reimburse me for the cards.

The lady who delivered this package to me a few minutes ago
1. She was talking on her phone the whole time she was in my office
2. She smelled badly
3. She was not paying attention and almost broke a glass candy dish on the table after she was instructed to leave the package on the chair.
4. She was not paying attention to her job, she was talking on the phone (I could hear both sides of the conversation, I should not have to deal with this at work) (She was telling a man when she would be home.) I really don't want to know about the personal lives of our delivery persons. This is a professional legal office with clients. I request to never have this deliver person in my office again. Thank you.
Package No. C-41.2H
Cycle 1
TBA008284711000
DSD3 CYCLE 1
Package addressed to Sibet Alspaugh delivered on April 5, 2019 at approximately 11:53 a.m.

On March 18 I ordered a transmission
TRANSFER CASE 4.0L 6 CYL 1GRFE ENGINE MANUAL FITS 05-15 TACOMA 124127 from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316. No one from your company bothered to call me or write me about the matter, but I believe that having sent it back within 2 days of my receiving it and checking it out should fall within the guidelines for a return... especially since it stated that I had till the 8th of April to return the item. So I am appealing the case on the basis of having been provided inaccurate or misleading information.
Sincerely, Reginald Jones

I have an issue, more than a complaint-and it is your issue too, as a company of either just today, or today and further on. I want to be sure that my message is passed on to relevant parties, shaping the corporation. It is very important. The censoring of vaccine-related material needs to stop-and it really looks bad, when stood next to those things that Amazon does sell and leave up. Our family has been devastated by industry science, incentivized doctors, politicians, and others-and lies both by omission and those more direct and aggressive. Millions are injured by vaccines every single year, and people can handle the kind of information that allows them to make a decision for themselves-not for corporations that cannot exist without them. Until you have looked into a crib at your baby, whose brain is swelling and who is dying inside quite literally, don't censor what people need to know and posses, for themselves, please. This is real.

On March 18 I ordered a transmission from a private party. It did not get delivered to me in a timely manner as for some odd reason it ended up being delivered back to the door step of the seller. I do not have accurate information as to when it finally arrived on my door step as it originally was supposed to arrive on the 26th but undoubtedly came a couple of days later. I was out of the country at the time and didn't arrive till the 31st at midnight. After examining the item and determining that it would not work on the transmission I had purchased, I made arrangements to return it as I had till the 8th of April to accomplish this. I sent it back with a USPS label from Amazon which is the way it had arrived at my address. The post office accepted it for shipment on the 2nd of April and told me to expect it's return by April 5 and a refund by April 9. The next thing I knew, it arrived back at my address and in the end I received a message from you that it wasn't returned on time which contradicted the contract I originally had with Amazon. The message reads "To receive a refund, buyers need to return the item within the required time frame after the seller has accepted a return request. This item wasn't returned to the seller on time.
Final decision:
A refund won't be issued for this case." ON TOP OF THAT, THE POST OFFICE TOLD ME THAT IT WAS OVER WEIGHT BY ABOUT 13 POUNDS. Yet somehow, it had been shipped to me by USPS which has a weight limit of 70 pounds. My complaint centers in the fact that I sent it back within the specified time constraints, but because the seller objected I was then told that it hadn't been sent back within the time constraints. There were 6 days remaining for me to return the item. I have purchased many an Item through Amazon over several years and have never had any problems with your company till now. With all due respect, I feel I've been lied to in the decision that was handed down and am deserving of a refund and a return per your policy. This is the invoice I received after submitting it to USPS. https://www.ebay.com/rt/ReturnDetails?returnId=5111957316

The first week of March, 2019...I left Gillette a negative review based upon their Anti-Male commercial. My review ranking, at that time, was around 9,000. Within one week the review was removed and my review ranking shot to 61,542,907. I called their Customer Service Team and their Dispute Resolutions Team and they both sent questions and forms to the only people that could help me...the Communities Team. After hearing NOTHING from them I called both the Customer Service Team and the Dispute Resolutions Team and both said they felt like they were being ignored by the Communities Team. Four weeks passed and I FINALLY got in touch with the Communities Team and all they have done is copy and paste things to me that relate to none of my concerns or questions, demand info from me that relates to nothing that is happening and threaten to shut down this investigation if their demands are not met. Here is one demand. What is the URL of the page you are having problems with. I've mentioned over and over and over that the URL is my profile page. I've given them my profile name and everything and yet they demand from me something I've already told them...and threaten to shut everything down if I don't tell them. Ugh... Did I also mention that in week 3 I found, on Amazon, a forum that the Communities Team runs. I tried to ask them a question on there but when I pushed the "create thread" button my question was immediately marked as spam. So, anyway, this is week 5 of everything. In retaliation for me complaining and with more helpful votes, my review ranking was dropped 400,000 to 61,973,473.
After all of this I am left with no other conclusion than Amazon is actively punishing me for not having the correct political opinion. They are not to be trusted anymore.

DELIVERY SERVICES
WE ARE MAKING A DECISION TO STOP USING AMAZON!!
We are having all kinds of unmarked cars delivering to our house. Some of the persons delivering look pretty sketchy and speak little English. There is not a Lockbox facility within 20 miles of our home. Everyone in our town is complaining about the same thing. We probably spend $5000. a year at Amazon but that is going to change. It’s so convenient when youre homebound but that will change.

installer never showed up had to call to find out why told that he had an emergency told that I would be rescheduled five days later told there was no way it could be sooner the individual that was on the phone was very rude and when I asked for more information she hung up the phone
I cancelled appointments in order to meet with the installer
what's important here is there was no phone call letting me no what was going on and when I get that phone call I was told so sorry and she hung up!!!!this company appears to hide behind there phone system and when finally reached they offer no help and are very rude at that
THANKS
Long time PRIME CUSTOMER

Order #111-5418086-3298662
GOT A NOTE SAYING IT WAS DELIVERED ON 2 APRIL
NEVER RECEIVED IT
I checked with Amazon, it was signed by a person named VOLLMOUTH, who does not reside at my address 41 Morning Glory Lane Edison NJ 08820. It must have been delivered at the WRONG ADDRESS, I do not even know WHO this person is. I was at my home ALL DAY YESTERDAY. I am very disappointed with the service, and will never again order anything from AMAZON
Satish Shenoy
41 Morning Glory Lane
Edison NJ 08820
908 755 1776

Prior to December 2018 when I ordered something from amazon the item shipped within 24 hours.It seems now when I order something it takes several days before it ships or is held up several days in one place.Example Chicago.I don't have prime and never will. Is this a way your company is trying to get customers too sign up for prime? If this keeps happening I promise I will no longer do business with you.I'll focus on Walmart.com homedepot.com bestbuy.com kohls.com dicks sporting goods.com rockauto.com and so on.I really like wallmarts set up too pick up items same day their in store package p/u vending machine is reall cool. I just wanted to let you know how disappointed I am about amazon right now.

A delivery was made to my neighbor across the street from my house and the driver deliberately drove onto my property and put large ruts in the lawn. The delivery was made to 19155 S. Saint Lawrence Avenue, Glenwood, IL 60425 to Reginald Bernard Staggers, on Tuesday around 11:50. There were several numbers on the package which are B-45.3B, Cycle 1, TBA994752494000, spnch2 7ms7. She knew what she was doing when she did it. My husband was outside and saw what she did. He yelled but she continued on. She also left the package at the front door instead of putting it at the back - out of view, which is really not my concern but the ruts in my lawn are.

Last November, I made several calls for a "fix" to Fitbit customer service regarding my very dark, almost unreadable screen, as well as my inability to "sync" with my computers. After several "walk-through" tries there was no solution to the problems. So, in early December I returned the Surge Fitbit, by registered mail, along with two additional cables I ordered at the same time. The cables were received on December 16th and I was credited on my AMEX account with approximately $7.00. However, I have yet to see a credit for the almost $240. Surge Fitbit. I have, via e-mail and phone, communicated/corresponded back and forth with Amazon but I'm still unclear why there is this confusion.
I am in Washington, DC now where I serve as a consultant on the Scientific Review Panel for the NIH (National Institute of Health) as well as the CDC. I will not be home (in the Seattle area) to access my registered mail documents or a copy of the mailing label I used to return the items until next week. Please advise. Thank you.
Mark Thoman
Mark Thoman, M.D., FAAP, FACMT
FAA: Sr. Aviation Medical Examiner
Member: Scientific Review Panel, NIH, National Library of Medicine
Bethesda, MD 20892
paro1795@aol.com

the delivery service provided by dynamex delivery in victoria b.c. canada is the worst company i have ever dealt with . the packages are never on the day posted . there is no local phone number to call, no where to pick up the packages if i could not sit and wait for days because always late. no missed delivery notice out on door, no must be picked up somewhere by a certain date, nothing. one attempt and package sent back . I am retired and was home all day sunday and they never buzzed in at the entrance my name is on the directory as well a slip was placed with my cell number and no calls. just something on the delivery page of your site which said deliverable. i find dealing with such shoddy delivery people as dynammex is not worth the hassle of shopping on Amazon. you can look on Reddit or any other social site and see the scathing reviews dynamex receives. why no zero star option . if this is not straightened out and i ever buy anything on amazon again i will see who the prospective delivery company is and if it is dynamex i will cancel the order immediately . no issues with FedEx just the low rent mismanaged dynamex .Randy Huget 207 3255 Glasgow Ave victoria b.c. v8x4s4 250 857 1778

Around mid year 2018, I contacted Amazon with an issue that I received an order confirmation that I didn't order. Shortly afterwards, I received a cancelled order request. A few weeks later, I placed an order an notice someone else's shipping information in my checkout box. The next day I could no longer access my account as someone's else's email address was prefilled and a message stating that "this e-mail address is not recognized appeared" After weeks of complaining, the issue was resolved and I had again had access.to my account but still noticed that another person who I wasn't familiar was listed as a shipping option on the checkbox. I continued to order and monitor my account and charge card without any issues.
In March 2019, I attempted to access my account again to order a product and the login email address was prefilled again with someone's else's email address and would not allow me to login stating that my e-mail address was not recognized. As concerned as I am with the continued issue, I'm more concerned with what I interpret as a lack of security and the difficulty of reaching out for customer assistance with the company. I reviewed various screens on the company's website and didn't ever see a customer support telephone number or chat line to discuss this matter. Similar to the last issue, I had to type in Amazon Complaints before I could get either a phone number or pace to voice my issue. My email address that is no longer listed in your file is ml79poole@comcast.net.

I purchased book two in a series and it was exactly the same as book one.

On February 2 a package was delivered from amazon to 908 Central ave, sykesville, md. . The amazon driver pulled up to the neighbors driveway in the street , and then discovered it was not the right house and proceeded to cut across the grass to our porch and fell in the yard. Now we have received a lawsuit from the amazon driver of your company for falling in our yard. In The lawsuit she states she was on the sidewalk and that is a total lie she was no ware near the sidewalk . How as a home owner can I protect myself against your company employees when they are allowed to make bad decisions and then lie about it and then sue your customers?
Kay Mink
443-572-9159

Last Wednesday, March 27,2019.My mother went to the WHOLE FOODS, in our town of VIENNA VIRGINIA 22180
And she had bought a stalk of packaged celery and upon opening the package most of it had to be thrown out. Because the packaging had a big dead worm in between the stalks and worm poop. And some of it had been eaten up by the bite marks on the celery.
This is disgusting and unacceptable. LEARLY , of shopping and buying there again or even online.IS THIS THE WAY AMAZON BUYS WHOLE FOODS AND TREATS THE CUSTOMERS LIKE THIS.
I went in there yesterday to look around and see , also of what their prices are and a $ 1.99 for a cucumber and the other prices are too high. AND I AM A PRIME MEMBER OF AMAZON FOR YEARS. I WOULD BE THINKING DIFFERENTLY, NOW ABOUT SHOPPING THERE OR ANY WHOLE FOODS.
And the PARKING is so bad in parking there !

I called because an order I placed was offering two day shipping to arrive on Saturday but after the order was placed the delivery day was changed to Sunday.
The representative kept getting confused so I requested a supervisor. A supervisor claiming to be named Frank got on the phone ant told be if I had common sense I’d realize that if I order 3 items with two delivery guarantees, they would all arrive on latest delivery date.
This is not what has happened in the past and most of the time, my items arrive on the day the delivery is guaranteed. Also I didn’t appreciate this amazon employee who claimed to be a supervisor was insinuating that I have no common sense.

I buy thousands and thousands from amazon
Was like a new hamberger joint, great for awhile and then goes to crap.
I have had many many problems. with shipping multiple items in a box with which had dog food, human food, lawn spray,
cosmetics, all in same box. This has happened many times, almost every suscribe and save month
The last 3 complaints I made, customer service actually attepmted to blame me, how I unpacked, I complain alot, they will inform shipping, la da lada lada.....I am no techie, and have no cellphone, never had. Customer service told me I MUST have a picture takin and submitted brfoe any action
on amazons behalf....I will not allow this anymore, my money and amazons "supposed" rules are changing daily...
Thnks for listening, no more amazon for me

As a prime member of a number of years the ability of the Amazon to honour next day delivery (the very reason one is a prime member) is becoming poorer. At least half of the guaranteed next day delivery do not arrive next day and many do not arrive within three days. Why do I pay a fee for a service that does not deliver on its promises.
Peter Holman
I

I am on my 5th customer service agent in the chat for a basic question. I keep getting passed around. there is clearly a language barrier and i can appreciate that, however, the total lack of legitimate customer service doesn't make the cheap price of amazon worth it.

searching FOR A HARNESS FOR MY DOG THIS AM....WHAT A DISGUSTING EYE OPENER WHEN THAT SITE OPENED....I, FOR ONE, WILL NOT BE SUBMITTING AN ORDER AT THIS TIME AND PERHAPS NEVER AGAIN UNTIL THIS TRASH IS REMOVED FROM AMAZON...
I DO NOT PROFESS TO BE A PRUDE, BUT THIS SITE IS OPEN TO EVERY KID IN THE WORLD WHO SHOULD NOT HAS THIS GARBAGE OPEN UP IN FRONT OF THEM WHEN LOOKING FOR A LEASH OR HARNESS FOR THEIR PET.

Ordered Tasty Bite Indian Entree Madras Lentils 10 Ounce (Pack of 6) order number 112-1079749. Delivered on time but package was left at the top of our cul de sac where anyone could have taken it. To make matters worse, it rained and outer box got very wet. Product OK. I order many items from Amazon. Items must be left in front of our door.

I WENT TO A MEDICAL CONGRESS IN VEGAS . SO I WAS REALLY SHORT OF TIME. I DECIDED TO BUY SOME PRESENTS IN BRAZIL ( WHERE I LIVE ) TO BE DELIVERED AT AMAZON LOCKER IN VEGAS. IT WAS SUPPOSED TO RECEIVE A CODE NUMBER ( 6 DIGITS ) TO UNLOCK THE BOX. I CHOOSE THE AMAZON LOCKER IN RIVERA -
Amazon Locker - Riviera
3716 Paradise Rd, at 7-Eleven, Las Vegas NV 89169-4605, but i received a e mail from amazon changing the amazon locker to TUDOR- Amazon Locker - Tudor
815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304, maybe because of the package´s size. After three days, not receiving a code number from amazon, I decidedo to write amazon customer support with no anwer. I call the support and an attendant said that my orders had already been delievered at 7 eleven store in 815 E Desert Inn Rd, at 7-Eleven, Las Vegas NV 89109-9304. and I should ask for ARIE !!!
Immediately, I took a taxi and got there. When i arrived there, an Indian guy - probably the ownwer - said to me that there was no packages inside the store and no employees were allowwed to receive and kept any luggage ou package inside the store ! He also told me that a big package was
sent back to amazon office because he did not accept that inside the store. I have 2 orders and I wrote amazon customer servisse many times with no answer. They had been said that a investigation was opened but i ask Amazon :
The purpose of the amazon locker box is to keep your stuffs safe . That´s the reason I used this servisse. IF SOMEBODY RECEIVE AND KEEP THE PACKAGES, I SUPPOSET THIS PERSON HAS SIGNED SOME DOCUMENT , SHOWING THAT HE HAD RECEIVED THE PACKAGES.
WHO RECEIVED THE PACKAGES ???? IT WAS NOT ME !!! I DID NOT SIGN OU RECEIVE ANY PACKAGES AND NOW, I HAVE TO TRY TO PROVE THAT I´M NOT THE GUILTY ????? VERY DISAPPOINTED WITH THIS COMPANY. I HAVE ALREADY CONTACT AMAZON BRAZIL, BUT THEY SAID I HAD TO CONTACT AMAZON USA.
I WILL DESCRIBE MY ORDERS BELOW.
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
Track package
Xbox One S 1TB Console - Minecraft Creators Bundle (Discontinued)
Sold by: HALF TIME
Return eligible through Apr 11, 2019
$225.90
Delivered Mar 12, 2019
It was handed directly to a receptionist or someone at a front desk.
Signed by: Arie
Track package
Fujifilm Instax Mini 9 Instant Camera ICE BLUE w/ Fujifilm Instax Mini 9 Instant Films (60 Pack) + A14 Pc Deluxe Bundle For Fujifilm Instax Mini 9 Camera
Sold by: Quality Photo
Return eligible through Apr 10, 2019
$114.99
Buy it again
Superdry Unisex Camo Logo Tarp Backpack (Khaki/Green, One Size)
Sold by: 707 Street
Return eligible through Apr 10, 2019
$69.50
Delivered Mar 12, 2019
Your package was delivered. It was handed directly to a resident.
Track package
Atari Flashback Portable Game Player 2017
Sold by: GreenBox26
Return eligible through Apr 11, 2019
$31.99
Buy it again
2
2 of Wired Controller for Xbox 360,TGJOR Wired USB Game Controller Gamepad Joystick with Shoulders Buttons for Microsoft Xbox & Slim 360 PC Windows PC (Black)
Sold by: TGJOR
Return eligible through Apr 11, 2019
$16.99

I ordered an iPhone case. I got sent a pizza cutter. I tried to Chat with Amazon and now it's set up so they have to call you. And it's always someone who's English is not their first language and always very hard to understand. Bring back the Chat function!!! Everytime I order from Amazon it's screwed up. I give up.

Order Id: 112-1398763-9944255
Selected Order Items:
Amazon.com $40 Gift Card in a Gold Reveal - 112-1398763-9944255
Hello I am Cassandra and I have a long and stressful experience I would like to share with you. I purchased an amazon gift card for my co worker who loves amazon and I thought what better gift then a amazon gift card. I loved that the shipping information said within a business day it would be delivered. The first attempt was made in the morning but I was working so I called to schedule it to be redelivered again within the day. A manager called me due to the request I had submitted for the redelivery was not processed yet. So she was calling to advise me that she could have it routed to me by tonight 7:30-9. The night passed and 9:10 came and no package. I called customer service and they told me that my package showed delivered as they had proof by posting a picture on my account. So I check the picture on my account and it showed the door knob on the right side and my door knob was on the left so I knew there and then they didn’t deliver to the correct apartment. The lady put me on hold more than 15 minutes so I decided to hang up and call again. I get a gentleman and he apologizes and says that he can see the delivery was made to the incorrect apartment and that he would be sending me a replacement. He puts me on hold again another 12 mins and he never came back on the line. So I called again, at that time my husband had came back saying that he had knocked at least at five peoples doors until he found it it was delivered at apartment 6108 and my apartment was 6103. So when I let the other person know that my husband found the card at someone else’s apartment door she then starts telling me that she can still send me the replacement and I can keep the card I found as it was still active and for the inconvenience I could keep the replacement. So I agreed and then I ask if the replacement can be delivered after 5 since I work and she had the nerves to tell me that she couldn’t add any instructions to the delivery and to make sure I have someone there to accept the package. I repeated myself that I didn’t have anyone at the house at that time and that I would be at work and I just asked she cancel the replacement and refund to my card. So she ends up placing me on hold for about 16 minutes so I hang up and call again. I get another gentleman and he was so helpful and trying to help the best he could but he was not able to help since the replacement was cancelled I would have to purchase a new 40 gift card out of my pocket. Keep in mind that the card I had in the package was locked and no money was on there. So I had no gift card balance $0 and no refund. So he ends up transferring me to a manager which I spend almost 1 hour and 20 minutes trying to see if they can unlock the card or refund me the money. They end up finding out that no they can’t unlock the card but when trying to refund me the money they were getting error message not allowing them to process my refund. What a scam company this is. Worst experience ever. The manager said she would keep me updated and let me know when she could process the refund. So disappointed. When asking for a reimbursement for my trouble they said all they could credit me would be $5. Never again will I order from amazon.

i have ordered 3 items thorough Amazon online shopping but receive only 2 items. since march 7th I am chasing Amazon and everytime Amazon said its already delivered. I have order 3 items worth approx. 16 thousand but the powerbank worth 999rs not received. everyday speaking with Amazon and explaining that only for 999 I never bothered but its a matter of believe but someone from Amazon called my family spoke like they have stolen the package. after I start chasing my package and now Amazon simply says that they have investigated and found that they deliver the package to Puneet. when I asked for puneet signature or anyone's signature on the receiver paper they don't have. they are telling me to check with neighbors and security which is bullshit. I am puneet and I never receive this package nor my family members and not my neighbors, I have checked with everyone. I was told that it happened sometime and don't worry company will refund the oney but now company says it was delivered by 3rd party and they cannot show me the details as its not the policy?????? is this the way to deal with your customers? forgot about money and package I am really not worry for it now but thanks to GOD that just only 999indian rupees I got to know how Amazon cheating with their customer. I have all the evidence and going to file a case in civil and consumer court in india. Also I have spoken to someone who will publish this news to a local newspapers to make other aware about these kind of frauds.

On the way, but it's running late
Track your package for details
3
3 of Probrico CHHS09 Soft Opening Face Frame Mounting Concealed Hinges,1 Pair
Sold by: Probrico Home Building Product question? Ask Seller
$6.99
Buy it again
2
2 of Taco 400-4 1/8-Inch-NPT Float Air Hy-Vent
Sold by: Amazon.com Services, Inc
$13.50
I order these over four months ago. Seller will not respond.

This is regarding my ORDER # 111-4467340-7885007. This morning Saturday March 23, 2019, I was delivered an Amazon for the address across the street: 435 Gossage Avenue Petaluma CA 94952. My address is 434 Gossage Avenue Petaluma CA 94952. Her package was delivered to me, and my package was delivered to her. Our addresses are not even on the same side of the street. While I was on the phone with your customer service, she came and gave me my package, which had been delivered to her, and I gave her her package, which had been delivered to me. At the time she came to the door, I was on the phone with your customer support. The delivery status was noted as "Package was left in a secure location." But there was no photo and I had no idea where the package was delivered. Your rep told me, "You should walk around your neighborhood and look for your package." I am disabled and can't walk around my neighborhood. I demanded he find out where my package had been delivered. I was on hold when my neighbor came with my package and we switched. Every time I think your delivery bugs are straightened out you screw up again. I am pissed. I can't rely on your Amazon Carrier delivery service. Once again, I will look for another place to shop.

Hello, On Feb. 28, 2019 I ordered Microsoft Office 365 Home / a 12 month subscription for up to 6 pc's. I payed $79.99 + $5.62 for taxes for a total of $80.61. As of March 22, 2019, I have not received this order. My Order Number is: D01-3905520-9913858. Could you look into this matter for me. I did cancel this order March 22, 2019, but as stated above I have payed $80.61 for this. I would either like the order filled and delivered, or my money back.
Thank-you,
Ken Ayers
P.S. e-mail address is: kayers3453@outlook.com

The drivers have very bad attitude and just throw packages and then literally yell when you say something. I just had driver: Kerry Headley argue because we only accept deliveries in the back dock area - we have a huge sign outside that says that but he got very angry.

Placed an order to be delivered 3/16/2019 for GP money clip for order cost of $33.97.
I have not received the order and wish to have the order cancelled immediately !!
Please ensure that there are no charges to my account.
James Laviletta

Order# 113-0495526-7842618
I know Amazon is huge but if enough of the customers quit buying because of crappy customer service it will fail. I have not been able to get satisfaction over a stupid MEGA hat.
I am willing to pay the $2.00 difference but my emails are ignored. So as of right now I will not order anything on Amazon again until this is resolved.
Just so you know there are a lot of others talking about how Amazon is screwing the little people.
Steve Sheasly

my product came damaged

i ORDER A ICINGINK CAKe printer and i use it once I tryed to contact the icingink company have not heard from them it does not work paper get caug
ht up in it i dont want to pay for something that does not work i got it on my amazon card

I bought a X Chair from you and received the wrong chair. UPS was supposed to pick it up at my home. They required me to stay home all day and then they told their office that they had left a sticker for me because I was not home . I was home and I have no sticker. Never again will I buy from Amazon, Whole Foods, or any company that Amazon owns.

This is a "chat" I had last night.
Me: Tracking ID TBA928948109000
says tried to deliver but couldn't Funny I was hom all day
You are now connected to Nikhil from Amazon.com
Nikhil: Hello, my name is Nikhil. I'm here to help you today.
Me: They did not try to deliver I don't care what they say, was home all day
Nikhil: Oh! I’m sorry to hear that you haven’t received your order yet.
Me: If they try tomorrow just leave it by the garage door. I know I live in the country but they did not come
Nikhil: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Helpline Support from Amazon.com
Helpline Support: Hello, Please give me a moment to review the previous
Me: Looong moment
Helpline Support: Apologize. You have a complaint about the carrier Amazon Logistics ?
Me: Did you read the chat????
Helpline Support from Amazon.com has left the conversation.
This is not what I call customer service.
Bob

This was a GARBAGE PIECE OF EQUIPMENT. The watch appeared to have a nice look, sturdy, viable, But the piece of shit was not able to change languages, and when I called for tech support, they informed me that I would have to send the watch back and they would send a replacement. Well, they did! The next day I received the watch and then the problem was the date and time could not be changed. Called customer support again, and they informed me that they had to customer support for the watch and I would have to return it. Which I did, both watches were returned on the following day 3/13/2019 (tracking nos. 1Z46FF499037607735 and 1Z46FF499038050899, respectively! the Evershop Smartwatch was/is a piece of shit and now AMAZON does not want to refund monies back to my gift card account. I am being told that the fulfillment department has to receive (physically) before my refund will get back to me. This process of which Amazon speak is not true, in the past, I have returned items and within 1 business day, my monies were returned to my account. Also, I am a prime member. While the CSR's I have spoken to repeatedly tell me that this is what the policy is, why in the past have I not EVER had to wait this long of a period time for a refund! I feel reprehension because AMAZON is continually telling me that this is the reason for my receiving my money back and today, I received an email from them telling me that my addresses are wrong/need updating and when I go into my account the correct address are in place. I used to like the security of AMAZON but like most monopoly's the little guy gets fucked over every time. To this TRILLION DOLLAR COMPANY, you can keep that $89.00 dollar purchase and stick up your FUCKING ASSES! I FIND THAT ELIZABETH WARREN - Presidential Candidate - IS CORRECT IN HER OPINION OF HOW AND WHY LARGE ENTITIES SUCH AS AMAZON SHOULD BE BROKEN UP! TOO MUCH POWER. Now, I wonder did they hit the mark of being the first trillion dollar company due to malpractice in salesmanship, rip off vendors or company's using Amazon to sell their wares. They use subpar representatives who do not know and/or can not truly understand the gravity of the English language and the customer has to deal with incompetence at every turn! I'll go back to brick and mortar until or unless this type of bullshit is fixed, and just in case this message is not clear, I AM EXTREMELY PISSED OFF about this situation! Longtime use to be..loyal customer!

I called two women representatives. There was a problem with my order and I showed some frustration, both women gave attitude in return and showed no patience. Should not be working in customer service.

I have a complaint about Amazon Echo. I bought 2 echos. No problem for a month. The music stopped I called Amazon Echo and I was told there is an $83.00 fee to keep the music going. I was never told this. I was never told there is a 3 month trial for music.. I paid it but was furious. Then music stopped again. I was told that Prime Music trial was over. WHAT PRIME MUSIC TRIAL?? I was never told that either. Then I was told I can still get music wthout Prime and things went well and then a year later the music stopped again and was told Prime subscription ran out.. I never wanted Prime!! Now to get music I have to pay for it either by month or year. This is rediculous. The customer service rep I called. Jacob K.( would not give me last name or ext. or proof of the call. He said the company sent me emails re: costs.. reminders etc.. NEVER. He took down my information and was going to send me information on all the emails etc. they sent and calls I had with them in the past. I said.. Ok.. what is my email address. He said he could not tell me. I said give me 2 letters out of my email to prove your going to send me info.. He said he could not. I tried sending complaints to Amazon complaints on google and got back a message saying AMAZON disconnected the connection.. I tried Safari and also Chrome.. Same message.. What has Amazon done to us? My suggestion to everyone.. DO not buy Alexa and I hear they have been caught with spy wareing. now. Im fed up.

I get an e-mail from Amazon saying my payment was declined. I THOUGHT it auto paid on the 1st but never paid atttention. My debit card got comprimised 2 days ago. So i may have to wait up to 8 more business days for a new card.
Amazon can't accept cash or checking account direct information. Guy on phone told me to use a friends card. I'm not comfortable with that. That's shady. I have money.
Im cool without. I have premium spotify, hulu and netflix accounts. My fiance can swap over to barns and noble for her books and all of my companies I run can start using any other service than amazon aws.
Please don't think Its me being petty. The customer service rep made me feel like he was judging me, like I was broke and trying to scam him. When my card got comprimised luckily the crook only got $120. Chase is really good and even credited me, which was super nice. I feel bad because somebody in the end is paying that... I wasn't expecting that but getting $120 back that was stolen was nice. Anyways, i did what anyone would do in this situation, i drove to the bank, got $400 cash from the teller so I had money for groceries etc for the 10 buisness days id have to wait and whatnot.
MOST of my bills are auto paid on the 1st, except my personal host gator and Amazon prime. But just to be safe i called them and asked what i can do if there's a delay with the new card.
Every other place; storage, netflix, xbox live, host gator(go host gator, i owe them $550.49 due in 2 days and they are working with me!), etc are all good and whatnot. But Amazon wants to treat me like im trying to scam them for $15 lol!?!?
Just glad it happened to my personal account and not business account. Because a service interruption would be painful. But, from now on we will not ship anything using any Amazon cloud services.

I just received my order of poopuri and one of the bottles was opened and spilled out in the shipping bag. Can you please replace this item. Thank you

I set my account up a lot of screwing around to start with so I got pissed off an my mother ordered my product threw her account witch is prime member.long story short when I got my packedge it was folded up like it should not be... then I tried for 2flippin hours to email them like it says on the package it says no address found after spelling out an explaining in detail that they should not have bent the package the way they did because they wrecked it ..now I'm trying to get this taken care of but I can only get ahold of amazon to do something about it I waited long enough to get my package now I have no use for it do to weather change im pissed off not at amazon but the dumb a$$es at www.D2Moto.com have no common sense or there just that stupid when it comes to there products they sell an ship that must be why they use you guys to do there selling cause god knows they don't no how to shipping or advertise or even set up a email address to contact.. ok my mother amazon prime account name is Patrice Leroy her email address is tazironhead@gmail.com that's were the order was made from Im responding from this account.. so please let me4 no what we can do to resolve this thank you...……….Devin LeRoy

If this is someone's idea of a book rated as: used in very good condition.
They are sadly mistaken. The paperback book was, "The First Circle".
Please send me another book. I will be glad to return this one.
Thankyou.

I did not receive my merchandise. I just got an empty package. It was placed on march 7 2019. It was mini LED flashlight keychain. Order #111-7103335-1725817. Thank you, Albert

I happened to check my books on Amazon today. The one entitled "The 56 Signers of the Declaration of Independence" is shown at a price of
$58.22. Please check your records on this, as this price is exorbitant. Should be less than $20. Thanks, Jay Woodard

I requested cancellation of Amazon Prime montly charges back in January 2019. Amazon charged me again in February 2019. I sent another e-mail demanding Amazon cancel Amazon Prime, and the corporation sent me an e-mail stating this was done. Now, on March 11, 2019, Amazon chaged me again $13.90. The corporation owes me $41.70. This is some sort of fraud scheme Amazon is doing to keep deducting money from my checking account.
I will file a complaint with my Congressional Representative's (Marcy Kaptur) office providing the e-mails and the account deductions of this fraud hoping a full investigation will be conducted and the appropriate employees/mamangers are held accountable through termination of employment and refunding my money.


I would never order from amazon again. Every customer service rep I spoke to was very unprofessional regarding this order. I still have resolved my issue.

I ordered an item. The goods did not reach me and the order was canceled. That's why I'm not happy with Amazon.

Delivery options changed on 3/7/19 asked that all future deliveries be left in the door. Received notification and picture that item was delivered. My package was just left on the porch unsecured for anyone to just walk up and take. Very dissatisfied with amazon delivery people

BEHOLD, I COME AS A THEIF IN THE NIGHT. Sounds familiar? Yes, Revelation 16:15 of the Bible. Well folks, let's talk about Mead Johnson & Company, LLC: Evansville, IL 47721 that sells under the great umbrella of AMAZON. Let's not forget the CIVANT MELADERN 1.7 oz that's marked-up for $124.99 and CIVANT sells it directly for $49.99. AMAZON was informed about the outraged PRICE AND DONE JACK! Don't believe IT ABOUT THE PRICE? Go to the CIVANT website. By the way TV buyers be aware of your prices. I sent several third part sellers emails in references to the mark-up price. Um, not surprising after I discovered TV mark-up's for a $100.00 more that WALMART sells for a lesser price. These sellers are only focus on profit and anything outside of that is just a blueprint to rob your better under AMAZON UMBERILLA. Next click do your research think before you hit it. The trick is WALMART you pay cash up front where as AMAZON will bleed you with white-washed longer payments. You are only paying for conveniences. I placed an order to Mead Johnson and Company for baby formula to save $10.00. Folks did I make that $$$ million click of the mouse. They sent me four cans of formula that could compare to buying a ripe banana in the store. Just don't go out into the sun with it. You'll get better profit for your hard earned money by eating it in the store. Well folks, that's what good MEAD did for me. Baby formula that was almost to expire. I was getting the same formula at WALAMRT and KING SOOPERS (KROGER) that expire in January 2020 instead of next week. SO YOU SEE HOW OLD MEAD MAKES THEIR MONEY BY SENDING YOU A PRODUCT WITH LESS SHELVE LIFE. No worries AMAZON and LLC will protect them but who pays the hospital bill for a sick child?

I had to call customer service 4 times today. Customer service in India and the Philippines did not know the benefits for prime benefits.Supervisor Toni V. In the Philippines would not connect me to an USA tech. This is the third time when I have called and had problems with customer service overseas. I am an prime member and have an prime credit card. I am thinking of cancelling everything with amzon. I started shopping with your company in 2009 and have been a prime member from for couple of years and brought a lot from you.
Rita Gunning 570-654-8701

Placed an order with a guaranteed 2 day delivery. Should have arrived yesterday. Rec'd. notice of "sorry, there has been a delay". Email this morning stated package was delivered at 12:28 this morning and left in a secure place. No package was found. I began to see numerous other complaints w/exact information from my neighbors on our neighborhood online site. Each person rec'd an email stating their package had been left in a secure place sometime around midnight last night as well. One person who lives several blocks from me had a delivery time one minute from mine. That doesn't seem possible. Driver finally arrived this afternoon all our packages. Please check your drivers. This has happened several times in our neighborhood and this was the second time for me. It has been suggested that the driver may be marking them all delivered late at night when in reality none of them had been delivered. I used to be able to trust Amazon w/delivery times but after not receiving packages as promised twice now I am not sure I will continue to trust Amazon or continue to order? Please check your drivers

I ordered a box of of no sting barrier film and the money was taken out of my debit account on 3\219 . I have not gotten any email s or any thing from you. Nothing has been shipped of no conformation number or anything. I would like to receive the product I ordered or my money returned to my account.. This is your problem so you should correct it. Steven Laye

I am a frequent Amazon customer. Normally, there are no problems. However, there was a delivery problem with my most recent order. I called the Amazon Logistics number (I had received a call from this number the day before). I spoke with three representatives whose use of English was EXTREMELY poor. They could not properly understand my email address using normal phonetics. With all the money I spend with Amazon. I requested an American representative, which did not happen. Communicating with a customer properly is essential. If Amazon, the richest, most successful company in the world cannot hire people who speak proper American English, it should be banned from doing business in the US. Putting your call centers off shore is not only an insult to the country that has made you so successful, it is an insult to your customers.

If I could give no stars I would. I think it should be illegal for you to make me pay for something I already have included in my prime account just because I am travelling. I have been watching several shows included on my prime HBO account and now that I am in Paris, I can't watch them with out purchasing them. I turned all my location services off and still can't get the shows I already have included. this should be illegal. I will look into that and thank you.

In December I placed an order for 2 ratchet belt buckles 1 silver an 1 black just like it was shown on the amazon site. I received 2 black ones , so I returned them, explaining the reason. They were replaced by 2 black ones again. This time I returned them with an explanation and a note with the items that I want one silver and one black just like the picture shows. As of today I have not received a replacement nor a credit to my account.
#113-8385809-9267415


We ordered something from Amazon today it said it would be delivered March 6 now the ordered delivery is March 7 th what is this you lure people in by lower prices and fast delivery then do not deliver. This has happened before but I let it go not anymore ! Thank you

I have been a customer with Amazon for perhaps over 12 yrs. Initially I had an account but relocated to another country for a few years. Upon my return I joined my daughter on her Prime account. She was pregnant and made many purchases during her pregnancy. Due to several missed-up, I remove myself from her account and got a new Prime account. I used to pride the services provided.
To date, the expectation of Amazon's services is up in the air. for the past 7-10 days I've received conflicting information from Amazon staffs only regarding refunds causing more confusion than I cared to deal with. I had refunds of purchases set, cancelled, redone and undone.
I've also had 2 charges erroneously place on my credit card. I had to order 2 pairs of Dr. Martin shoes and now on the 3rd one simply to get the right size, as British sizes are larger than the US . I order a set of jewelry which are categorized as delivered in the Amazon's notes but was never received. All of this happening last week.
To top all this off, I ordered a pair of Creazrise Women's Round Toe-lace-up combat mid-calf boots order#111-9534098-2070637. Last night I realized I was being sent 2 pairs and not one- so I called but wasn't able to discuss my concern right away because a I was being haggled by a Representative to id myself, which I did repeatedly but she said that wasn't how my name appeared on the account. I thought I knew my own identify. Had to call back and got another Rep. This time she had me go into my account to id myself by specifically mentioning the fact that there's a "Hyphenation" between my median name and married name. It wasn't just enough to say my name is Re Richardson-Dwanyen. I was expected to use the actual word "hyphen" that separated the two names. First I couldn't see what she was getting at. I repeated my name than asked what was different from what I'd said previously. In my explanation I said my name is the same...Re Richardson with a hyphen then Dwanyen...it was at this time she said that's it! I asked the word "hyphen", then she said yes. Oh, let me mention that for my peace of mind, I edited my name and just kept it as Re Dwanyen
I was arate. Which married women when providing her name says for example "my name is Re Richardson hyphen Dwanyen? This is the rule she says. We finally got to the extra boots being sent me. He explanation was that it was in my cart and got checked out erroneously.
I am aware that I have very little value in the eyes of Amazon...I do not have millions but I value myself and will not compromise my sanity just to remain a customer. I have a few packages to return and pending refunds. After that, I'll be closing my account.

P.O. # 104 866 0263 376 586 2---Lifeline Nutrients SELLER IS SELLING TOXIC PRODUCTS, HAVE TRIED GOING THROUGH REGULAR CHANNELS WITH POOR RESULTS,HAVE TALKED TO MOST OF OUTSOURCED PHONE OPERATORS ,IF YOU CAN'T HELP ME WITH THIS PROBLEM I DON'T WHERE TO TURN ,THE TOXIC PRODUCT WAS SUPPOSE TO BE FOOD GRADE BUT IT WAS NOT. I WOULD LET THE MATTER GO BUT FOR THE COST OF THIS PRODUCT WAS $69.50 FOR ONE POUND (SUCRALOS) I GUESS I COULD CONTACT THE FDA ,PLEASE GET BACK TO ME LLOYD AGUILAR PHONE 412.694.4844

I just got off the phone with Amazon after a two hour telephone call, which should have been resolved in two minutes. I contacted via chat regarding a gift card I sent my niece. I made the mistake and stated that immediately, I sent to the wrong address, I just wanted to know if it had been cashed. The rep confirmed it had but stated "no worries, we will replace for free with expedited shipping. All I need to do is go into my account & update the correct address, which I did. I then got another rep, with no explanation as to why, and he asked my visa number, last four & expiration, along with the address again and asked my phone number. Stated I needed to speak with customer service. I then got on the phone with them, and they asked the same questions again, account number, address, and let me know that the card was cashed. I stated I already knew that and was awaiting confirmation that the new one was going to be mailed. They then stated that it was cashed and they could not send a new one. I explained I had the chat conversation in front of me with rep name and what it stated. I then was put on hold again, and then asked if I had things I sent get lost before? Again on hold, came back again, and needed to submit a form to claim, she will send it out. I was not happy to say the least and said I needed to speak to someone else, again on hold, now another rep, same questions again, explained again, back on hold, can send me out the form, I stated I was not getting off the phone until I was honored with what I had in writing in front of me, a new card mailed out. Again on hold, now for an additional 20 minutes, and a manager on the phone. He was going to resolve by issuing refund to my card and then could I send a new card. He explained rep was incorrect, I said not my problem, your problem, you honor what you stated to a customer, and it is in writing. I have worked customer service for many years, a manager, and never did I treat a customer this way. I am a prime member and check the records, I order weekly, what a way to treat a customer! Your customer service lacks in so many different ways that I cannot even list them all. I just wanted to let you know that I did not appreciate being treated this way, and it took two hours to get what was promised me in the first few minutes of chat.
Please improve your customer service or I will no longer be a customer. You need to spend more time on getting customer service reps trained in a way that they know how to treat their customers with the respect that they deserve. .

LET THIS SERVE AS NOTICE to stop using AMAZON website. See below
I was unable to login to my account to return my shipping to standard delivery. It charges $32 delivery. Also way too much trouble logging on to your sight. Since my choice of password is not acceptable, please note I will no longer be using Amazon
Way too much trouble. I hope you solve your login issues, I for one,no longer deal with it.
It used to be seamless to use. I'm sure I'm not a large account, so my loss wont be felt.
My hope that it may lead to solutions to keep your customers. With so many choices,I encourage you to act quickly
Sent from my Sprint Samsung Galaxy S9+.
-------- Original message --------
From: order-update@amazon.com
Date: 3/4/19 10:01 AM (GMT-08:00)
To: Steve Hart <Steve@3LPARTNERS.NET>
Subject: Successful update of your Amazon.com order of "1/4" Split Wire Loom Tubing..."
Your Orders | Your Account | Amazon.com
Order Update
Order #114-6563368-5443467
Hello steve hart,
You've successfully updated the shipping speed for your order! We’ll send a confirmation when your item ships. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.com.
Your updated shipping speed is:
Two-Day Shipping
Your order will be sent to:
steve hart
3001 HARBOR VIEW DR
CORONA DEL MAR, CA 92625-1514
United States
Order Details
Order #114-6563368-5443467
Placed on Monday, March 4, 2019
Delivery Estimate: Thursday, March 7, 2019
1/4" Split Wire Loom Tubing - Color: Black - 100 Feet
Sold by Electriduct Inc
Condition: New $23.00
Item Subtotal: $23.00
Shipping & Handling: $32.00
Total Before Tax: $55.00
Order Total: $55.00
If you need further assistance with your order, please visit Help & Customer Service.
We hope to see you again soon!
Amazon.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Around Christmas I got an email from Amazon saying they had intercepted fraudulent purchases on my account. They claimed they had cancelled the orders and reversed the charges. But the next month I got a bill from my Chase (Amazon) card bill with those fraudulent purchases on it. I notified Chase that the charges were fraudulent, as attested to my Amazon, and they took the charges of my bill. But now Today, March 3rd, I get an Email from Amazon saying that 1) Chase has asked for money back from Amazon, and 2) Amazon has LOCKED my Account until I send them the money. I can now not get into my account even to contact them, or to remove my credit card information, or to cancel my membership, because they have themselves (Amazon Company) has hijacked my account over their own fraud mess and Locked my Account with sensitive information attached to it.
Do NOT TRUST AMAZON!!!!!

Amazon Prime Truck Delivered my order to the wrong address. Even the photo has the wrong house number but I have been on hold for 30 minutes trying to get a refund. I am done with amazon

I joined Amazon Prime in February 2018. I logged on today to see when my subscription was up and found that if I have an EBT card or medicaid card it would only cost me $5.99. REALLY!!! I'm married, we both work full-time jobs, have two children, and budget my money to find out that Amazon is offering a cheaper service to individuals on EBT. I am not against help for individuals who need it, but it's concerning that Amazon feels because I work full-time and budget my money that they can get the $119 a year from me, which is probably making up for the $72 they are getting from people with assistance. How is Amazon Prime helping people with assistance?? I am spreading word about this to EVERYONE because this is absolutely ridiculous. I canceled my Prime and will be shredding my Amazon credit card as soon as it is paid off, with the money from my job. No I don't want you to offer me "free" PRIME, Amazon can pay my Amazon card balance off then I won't spread this ridiculous news around. It's great to see peoples faces when they are told this because they are NOT aware of this amazing service AMAZON is offering to medicaid and ebt cardholders!!


I noticed in my bank statement that on 11th January 2019 a deduction of £7.99p was recorded against your name with the term 'Prime' and some
figures. I e mailed you that I am not a member of Prime, but I got no reply. Today whilst reviewing my bank statement, again £7.99 was deducted
on 11th February against your name. I wish this to stop, I have never contracted or authorised any such deductions. please explain what this is
all about.

I ordered Tommy Robinson and Peter McLoughlin's book Muhammad's Koran: Why Muslims Kill for Islam twice, the first time on August 24, 2017 and the second time on May 26, 2018. It is an excellent book and one which everyone should read. McLoughlin has done extensive research to present the entire Koran in reverse chronological order because the verses revealed later abrogate, or replace, the more peaceful Meccan verses revealed earlier. In this version, the abrogated verses are legible but have a line drawn through them to make their abrogated status clear. The number of the ayat (verse) and surat (chapters) are given for easy reference to the relevant texts, all found in this book, which includes the entire text of the Koran, from a classic translation into English by a Muslim convert many decades ago. Since the fundamental distinction in Islam is between believers and unbelievers, every phrase expressing this distinction is highlighted.
In addition, there are about a hundred pages on Islam which are one of the best introductions to Islam I have ever read. There are thousands of footnotes with additional interesting and valuable information at the back of the book. Last year I couldn't find my first copy, and I wanted to read it again so much that I ordered a second copy. This is the most important issue of our time. Islam by its nature is a religion of war, not of peace, and it demands that every land in the world be submitted to Islamic law either by peaceful persuasion (da' wa) or by violent jihad. There are thousands of verses in the Qur' an and in the hadith (holy examples from Muhammad's life) which explicitly demand war, killing with the sword, beheading, throwing gays off of buildings, stoning accused adulterers, marrying nine-year old girls, killing all Jews, killing apostates who don't want to be Muslim anymore, killing those who criticize Islam. The problem is in Islam, not in the books which responsibly investigate the issue and give so much supporting documentation for every point made.
And I saw last night that Amazon had banned the sale of the book on its site. Why would you do this? I don't have the answer as to what could or should be done to protect Western civilization and the human rights of every person in the world, but this book is fundamental in learning about the threat. Preventing people from reading soberly-presented texts like this only enables the violence and the threat to our citizens and civilization.
Could you please look at the book? If you do, you will see that it is a serious, well-presented book, and it is important for preserving Western values. Please reinstate this book at your website. Otherwise you are contributing to the ignorance of people on a topic vital to our lives, and your action has already been compared to the Nazi book-burning in the '30s, and rightly so.
Sincerely,
Cynthia Parker, J.D., Ph.D.
ciaparker2@gmail.com

I ordered a commercial water heater on the 16 of this month (February ). I received the order on the 22nd. I was very pleased with the speedy delivery because the tank was for a restaurant and very time sensitive. The big disappointment came when I transported the 500lb. package to the restaurant for installation and found that it was totally contrary and inferior to the one that was advertised on your site; the one that I ordered. I had no choice, based upon the time-sensitive situation, but do the installation.
As you can see, I have been a steady Amazon customer for quite a while. Words cannot express the distrust and the deception that I feel. My customer knows that the heater was installed but he is not aware, at this time, that it's is not the one we looked at.


I ordered a commercial water heater on the 16 of this month (February ). I received the order on the 22nd. I was very pleased with the speedy delivery because the tank was for a restaurant and very time sensitive. The big disappointment came when I transported the 500lb. package to the restaurant for installation and found that it was totally contrary and inferior to the one that was advertised on your site; the one that I ordered. I had no choice, based upon the time-sensitive situation, but do the installation.
As you can see, I have been a steady Amazon customer for quite a while. Words cannot express the distrust and the deception that I feel. My customer knows that the heater was installed but he is not aware, at this time, that it's is not the one we looked at.


You charged my credit card $119 on 1/26/19 now I unable to sign onto Amazon Prime without too much effort to re register. No problem last night. Please fix the problem, go fuck yourself or I will file a complaint with the FCC. My phone number is 775-848-3239. I personally hope Bezo's wife takes him for $70 billion.
My name is Steve Loye and I approve this message.,

Your Amazon driver was incredibly rude. Plate 1ADD65 was delivering to 405 S. 8th Street about 130pm on 2/25/19. He parked in the middle of the road, blocking traffic. When a Fedex driver pointed this out to him, the Amazon driver began cursing loudly. Words like “motherfucker, douchebag and asshole” were audible to anyone within 200 feet, including a mother with two young children. He driver was a large gentleman with red hair

I ordered a kindle book paid full price of $12.99 but only got the sample but was charged for full book. I would like to receive the whole book if I could. The order number is Order #D01-1850330-8374651
Can you help me with this. I didn't know where else to go to.

In Nov 2018 I bought thru Amazon a GoKiddo T5 3 wheeled scooter type wheeled vehicle for a Christmas present for my husband. It came from the company; Go-Kiddo Riding toys, Bueliton, CA 83477. I gave it to him at Christmas but he did not open it until February 2019 so that our grand kids and he could ride it. [you wiggle your butt side to side to propel it forward; a fun & great exercise vehicle]
Well it's useless. No matter how much you wiggle your butt, nor how much effort you expend, it does not go forward. The rear wheels of the 3 wheel toy are stationary and the effort gained by the back and forth skiing type motion DOES NOT propel it.
So I sent away, thru Amazon for another thru another company. The new product works PERFECT; even though intended for an adult, and since the rear wheel articulate side to side with you motion, even our 6 year old can propel it and they all love it; my husband loves it too.
So last week I sent an email to Go-Kiddo asking if I can order, adult size, where the rear wheels articulate side to side in an adult version and they ignored me. The owner's manual says the answer complaints within 72 hours; nope - they do not. Can you help us receive a replacement product from the company & credit for this one? Darla

See the below chats below (or the transcript you sent me by e-mail and help me.
at
Sound
Me:
what line (on the drop down menue)do I choose to contact someone about this order STEM Club Toy Subscription: 5-7 year olds
Order #
D01-9781675-7590600 The recipient has not received anything yet
You are now connected to TEKULA from Amazon.com
TEKULA:
Hello, my name is Sowmya. I'm here to help you today.
How are you doing?
I'm sorry to hear about that. Do not worry, I will help you with it.
As I check here, I see that the STEM Club Toy Subscription: 5-7 year olds for free.
It is a subscription that has been started on Dec 3, 2019 on your account.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Me:
When will the recipient receive it? what did I pay
TEKULA:
As I check here, I see that it is for free.
Me:
When will the recipient receive it? The web site says it's $19.99 and is shipped every 3 month
TEKULA:
Okay. Can you please allow me a moment while I check with this.
Me:
yes
Was a shipment to be made in Dec and then again in March
TEKULA:
Yes, Gary. It is a digital order.
It is subscription channel on your account that has been subscribed through amazon for free.
It will expire on March 3, 2019.
Me:
Was a shipment to be made in Dec and then again in March and why did I pay $19.99
TEKULA:
I'm checking with the charge of $19.99. Please be online for 2 minutes.
Sorry for the delay, Gary. I'm still checking with my leadership team. Please be online.
Me:
ok
TEKULA:
Thank you.
You are now reconnected with a new agent Summaiya.
Summaiya:
Hello, my name is Summaiya. I'm sorry your previous chat disconnected. I will try and pick up where you left off.
Me:
ok
Summaiya:
I understand that you are concerned about the order. Let me check the details and see what best I can do for you.
Me:
ok
Summaiya:
Could you please confirm your billing address?
Me:
7605 woodview #4 Westland Mi
Summaiya:
Could you please help me with the postal code?
Me:
48185
Summaiya:
Thank you, please give me a moment while I look into this.
Me:
I logged into my account why are you now asking for info on my account
Summaiya:
It is for security purpose.
Me:
I need security to ask a question???
Summaiya:
Just to confirm, you have not received,
STEM Club Toy Subscription: 5-7 year olds right?
We need to ask the billing address just to confirm that we are dealing with the correct account.
Me:
Yes the recepenant has not received anything thing yet
Summaiya:
I'm sorry for the trouble,
Please stay connected for 2 minutes, while I look into this.
Me:
ok
Summaiya:
Thank you for your patience.
I have checked the details and right away I'm transferring you to the specialist team, as they are in the best position to help you. Please stay connected for a moment.
Me:
ok
A Customer Service Associate will be with you in a moment.
You are now connected to Atheka from Amazon.com
Atheka:
Hello, my name is Atheka. Please give me a moment to review the previous correspondence.
Me:
ok
Atheka:
Gary,just to confirm are you referring to this order number#D01-9781675-7590600?
Me:
I think so
Atheka:
Item name is "STEM Club Toy Subscription: 5-7 year olds"?
Me:
yes
Atheka:
A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Nikhil Reddy from Amazon.com
Nikhil Reddy:
Hello, my name is Nikhil Reddy. Please give me a moment to review the previous correspondence.
Me:
you are the 4th person I have chatted with, what is the problem
Nikhil Reddy:
I am really sorry for that.
Are you referring to subscribe and save?
Me:
Forget it. I have logged into my account, given you addition info and none of you have answered any of my question
I give up,
Nikhil Reddy:
Let me refer you to the retail team.
A Customer Service Associate will be with you in a moment.
You are now connected to Alagu from Amazon.com
Alagu:
Hello, my name is Alagu. Please give me a moment to review the previous correspondence.
Me:
no I am not waiting to talk to a 5th person
Alagu:
Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Mohammed from Amazon.com
Mohammed:
Hello, my name is Mohammed. Please give me a moment to review the previous correspondence.
Thank you for staying connected.
I'm sorry for the multiple transfers, I'll take over the chat from here and try my best to fix it without any more further transfers.
Me:
your number six
Mohammed:
Gary, May I know on which device is the subscription activated?
Me:
I give up! I give you all the info I can and all you want is more info and to not answer my question

dear sir we are order in amazone but not received our order and not received against his refund money so please refound our money

I bought a bluetooth headset a few months ago (Order ID 113-6839178-9920246:
1 of Bluetooth Headphones,Wireless Earbuds Rosaxton UL-12 Lightweight & Fast Pairing IPX6 Sport Sweatproof In-Ear Earphones with Mic Heavy Bass Noise Cance [Wireless Phone Accessory] [ASIN: B07C6W9L4R]
It fell apart during the 1-yr warranty period. Amazon says contact the seller (not their problem) - the seller is unresponsive and the product itself is no longer available on Amazon.
What good is a 1-yr warranty if Amazon does not stand behind fly-by-night sellers? Very disappointed in Amazon. I won't be shopping here again.


Amazon Driver Screeching tires and driving erratic through apartment complex. Around 1:00pm Central time - Location 11580 Perkins Road Baton Rouge LA 70810. Whoever this driver may be is putting lives at risk.

I ordered Mahindra tuv 300 body cover and paid amount Rs. 899/- through debit card .. expected to reach me on 18th February .. but not yet received.. I got message that the material is rejected by me and sent back.. nobody has contacted me in this regard and how can I refuse.. so please resend the material immediately or refund my amount

How can I give you a 1/2 stars or no stars? :(
I'm NOT a happy customer.
Order # 113-5084586-7497030 (Driver leaves package at back gate instead of front door, comes back and throws it over the wall. 2/17/2019
Please click on the link below to see they driver doing 4 things incorrectly, 1. leaving a package at my back gate 2. tossing it over a wall. 3. Not leaving at the front door/entrance 4. leaving it on the ground and walking away to delivery other people's packages, and later tosses it over the wall.
Watch the video of the driver >>>> https://drive.google.com
Order # 113-3856913-4779413 (Driver intentionally leaves pack at back gate, over and over, instead of going to the front door)
I am not going to go through all my order but there have been SO MANY orders that have been left where people walk by and cars drive by only a few inches from the road.
HELP THIS IS ML BACK GATE NOT MY FRONT DOOR AND IT VERY OBVIOUS YOU ARE IN A BACK ALLEY NOT AT A FRONT DOOR. (picture is my back alley and wrong door!)
Please go through all my orders and you'll see this happens over and over.
image.png
I can be reached at 480-694-8769
Troy Julius

Order date
Jan 16, 2022
Order #
111-8330370-9938611
Order total
$38.88 (4 items)
I purchased 4 items from seller Color Beauty on 1/16/2022. I received the items 1/19/2022 damaged. I immediately put in for a refund of the 2 damaged items which the seller agreed to the refund. After I completed the transaction I decided to return the other 2 items, to return the entire package. I did another return for the other 2 items. I had a total of 2 UPS shipping labels. I used 1 return label and returned all 4 items in one package and included the scan code for or both returns in the package. The seller refunded 2 of the items on the 1/28/2022 in the amount of $19.78. I emailed the seller to let them know I returned all 4 items in one package and did not use the 2nd UPS LABEL. Seller said once they receive the package the other credit will be given. Packages received by seller 2/3/2022 and signed by "Lisa" for acceptance. The amount of the 2nd credit is supposed to be $19.10. I have emailed the seller numerous times in regards to this credit. They said they issued it but it has never been sent to my account. I have filed numerous A to Z cases to no avail. No one has helped me. The seller is not responding anymore. I have filed a BBB case and Amazon is not responding to that either. I just want my money back. I should not have to deal with this being an upstanding Amazon customer in good standing.


AMAZON sent me 2 wrong items as an international purchase
1- ORDER # 112-2904655-7099426
It was supposed to be Surface pro-8, i5, 8GB platinum, but instead I found
HP CHROMEBOOK in the box. Refund is issued for this item.
BUT I had to pay 998.40 QAR = 274.58$ as an international return shipping for this item via DHL, Airwaybill: 6573405661.
2- ORDER# 112-1884366-6457011
it supposed to be Surface pro-8, i5, 16 GB, but I have received 8GB version and I have also returned back, and refund issued.
BUT I also had to pay 998.40 QAR = 274.58$ as an international return shipping for this item via DHL, Airwaybill: 6573405661.
I would like you to the refund the international shipping that I have paid which is 549$.
I had to pay this because twice you have sent me wrong items and it is basically not my mistake and responsibility.
Thanks


I spend a lot of money with Amazon and until now liked the company. I purchased a dishwasher for my sister as a gift. It arrived and when it was unboxed it was dented. A second one was sent and when it arrived was also dented in the same place. I was told on Saturday by an Amazon Rep that someone would contact me in 40 hours and correct this mess but NO ONE CONTACTED ME. I called today and the new Rep completed a bunch of forms and I smiled these to Pilot Freight Services. They were supposed to contact me within 4 hours and naturally they have not. You claim to be the Most Customer-Centric Company. I do not think so. I have wasted hours of my time and money having installers show up at my sister's house to install damaged goods TWICE and still have no resolution of this mess. You get a grade of F!
Still unresolved issues and no help seems to be on the way.

Amazons customer service has really declined. I got a notification that my package was delivered on 2/5/2020. Forced to communicate through chat I was told to give it to the end of the day before I could file my package missing. My package was delivered to the WRONG address 400 Zelma instead of 312 Zelma. Lucky my neighbor was honest and delivered my opened package(because he was also waiting on a package and thought it was his) to my porch on 2/7/21. It is totally unacceptable for Amazon to allow their drivers to lie about a package being delivered and have their customers unnecessarily concerned that it could have been taken. Your increase in price should have provided better customer service NOT worse. It is almost impossible to reach someone via phone when previously you could put your number in and literally receive a callback in seconds. I hope Amazon doesn’t become one of those companies that take their customers for granted.

Amazon is the new Walmart. Was once a great place to shop . I guess i told the truth one to many times about the products they ell and now i cant leave any type of feedback. Then will bring my passive passive aggressive to a close very soon. I guess i will go back to Ebay. bye Felicia

This is not a complaint but a COMPLIMENT. On January 29th I was on a walk with my 2 dogs across the street from your Amazon Delivery complexes in Milpitas. My 15-year-old Yorkie happened to stray from us\ and really could not be found. Your delivery Driver Maira Alvarenga saw him wandering around the area picked him up and called me a very distraught Pet Parent informing me that she had found him and their location.
I wanted to acknowledge her deeds to her employer and let Amazon know how much my family appreciated the deed she did for us. Maira represented Amazon and herself in a caring and thoughtful manner.
I hope this message can be conveyed to her.

They DO NOT deliver to my door. I am on a 3rd floor with a respiratory disorder and directions to bring to my door. They dont. Today O had to ask the office to help bring up 6 boxes becAuse your driver wouldnt do the job. I work from home there was never an attempt to bring them to my door. Thu is lazy and its crap I [ay for prime and cant get them to my door inside a building. The driver just makes a stack by the main entrance and says attempoted delivery.
Its bs

I ordered 2 air pods for Christmas presents. One was fromAmazon, and one was from Costco. I decided to keep the Costco pair as it was cheaper. I had 2 identical boxes, unopened or looked at. I boxed up one pair and took it to the center for returns. that was 3 weeks ago. last night i got an email saying that they got the incorrect box and were throwing the item away and recharging my card. I have placed numerous phone calls and written emails. There is just nothing. It takes forever to get a human and then there is just:: It is our policy to discard all incorrect items." So, I'v spent 110 dollars on a set of AirPods and I don't have them. They've thrown them away. Irrespective of how wasteful that is, they threw away something that should have been returned if not accepted. I have nothing to show for the money I spent. I've just thrown away 110 dollars and they could care less. The least they could have done is send an email saying they were the wong box, and they could be sent back at my cost. A totally unbelievable experience and such inhuman service

AFTER ALL THESE YEARS AND HUNDREDS OF DOLLARS AMAZON COULD NOT FIND MY ADDRESS! I AM TERMINALLY ILL, THIS IS A GIFT AND WAS PROMISED TO BE DELIVERED BY A CERTAIN DATE I WOULD HAVE ORDERED IT OTHERWISE

Well several packages failed to show up when promised. I contact the support and they could care less. Needless to say they were quick to send me the link for cancelation of my account, even though I have been a customer for years and spends thousands to them per year. Guess they don't need my money anymore! Back to ebay and offerup. Contacted support after cancelling and they don't care either.

I have multiple deliveries a day everyday of the week. Due to personal reasons I left a note on poster board visible to all angles of my front porch that “ please leave all deliveries at back porch. The back porch is visible from the driveway easy to access just walk down driveway and there’s the back porch.
On January 9 th a delivery was made left on front porch in melting snow because I had not shoveled front walk or porch making it even more of a reason not to leave package at front door. By the time I got home package was soaked luckily the item inside box was fine.
Point is that I left a sign large enough to read from end of walkway. The driver ignored my directions and basically could care less about the delivery to leave package sitting in snow and not where I requested. This is not the first time I’ve had issues not a lot maybe a handful here and there but when asked to leave a package in a designated area there’s a reason and it should be followed not really a hard request to follow.I’m not a complainer that is why this is the first but something’s are just basic courtesy and mannerism but I guess not for everyone so being said if it happens again you’ll be hearing from me again.

I keep getting calls from someone leaving messages that someone is trying to purchase an iPhone via my Amazon account in the amount of $980.00. This is a scam. However, whoever it is has access to my information.

I opened a baby registry with amazon to welcome my first child. Sadly he was stillborn.
I began the daunting process of returning items, I followed instructions and brought items to the UPS store. Amazon states my gift card balance qould occur with in 2-4 hours.
that time passed and I contacted chat supportx for 15 mins there was no response, so I called. In that time someone finaly responded in chat and said theres no one who can help me with the issue. and then ended the chat. The person on the phone told be too bad theyre policy allows them to take 14 business days to process a gift card return. Why isnt this in writing? Im already greiving and now this?! They offered jo support on how to return the other items such as crib..... Ibwasnt able to get a photo of the second chat person as they closed it immediatly. This seems like false advertisement.

I understand that deliveries can be delayed due to a lot of things. But when I contact customer service multiple times and they keep telling me they promise it will arrive the next day and the next day. And yet I still have not received a package. And then refuse to remedy the situation with any type of promo to my account. It's ridiculous.

Waiting on a refund for a item never received spoke with several supervisor providing wrong information and spoke with supervisor Maria today one of the rudest supervisor I ever spoke with then she advised the previous supervisor gave wrong information Maria was the most obnoxious rude and unprofessional supervisor I have ever experienced and needs to be retrained on customer service experience I hope she is placed back in customer service for a refresh class

Amazon.uk failed to deliver a high value item (2021 iPad 12.9 pro) a childs toy arrived in its place. Amazon did correct this the following day. Amazon customer service the claimed that my account hand a high number of refunds........totally false. many many emails sent to C.Service but just patronising emails in return. Shameful
J K Wilks

My complaint is I ordered a package on October 18th 2021 package was delivered but not picked up by me I left delivery notes in my delivery to either knock on the door or call me let me know the package was there because I'm going to hide theft area and this has happened several times before once I called them packages report on that package what's up all the internet on that package they locked my account and it's been locked ever since with my money $300 my money in that account I want my money thanks took that counting them but I want my $300 salary for sure plus extras for 2 months to call it every 48 hours text image it's like I have called and sent every piece of documentation they wanted over 10 times crystal clear pictures they keep saying can't verify my account every card I have that account is mine in my name and my address so they're playing a game because they don't want to repay me for this but they screwed up on have two returns in that account have promotional credits in that account and then I have another return on the incident report over filed and they probably file that now huh I WANT MY MONEY THAT THEY'VE HAD TRAPPED IN THAT ACCOUNT FOR OVER 2 MONTHS


My fiance and I have had NUMEROUS items be claimed as "delivered" only to find they have not been. Requesting refunds is a joke. I have to file claims with Amazon, FedEx, the seller and probably Jeff himself just to get the same loose promises of "it won't happen again". The stress this causes is not worth it. We spend thousands of dollars on Amazon and disappointment seems to be what we pay for. I used to hold Amazon in a much higher regard. Now they're just as bad as eBay or wish. I've always loved Amazon for how quickly I was able to receive an item after purchase, almost as fast as store shopping. Now? Now I'm lucky if I get it in one piece or even at all.

i returned the wrong package. I had purchased an item that was defective and when it was time to drop it off at UPS,
i grabbed the wrong box. It contained 350 dollars of medicine and had just been delivered from CVS by UPS and the boxes were identically sized.
I realized my mistake 2 days later and with the dropoff receipt in hand, proceeded to spend over 25hrs going from UPS csr to Amazon csr to the actual UPS dropoff store to recover my package.
There is no info beyond me dropping off the package on the UPS site, and Amazon ran me around with the chats, emails and phone calls.
No one was willing to help with recovering the package sent in error.
I spend over 50k with Amazon over 3 accounts per year and expected some kind of help instead of the cookie cutter apologies and no help at all.
UPS says that Amazon has to start the investigation, not me, because it's their UPS account and Amazon tells me to deal with UPS directly although there is no info whatsoever when i track my package other than the original scan when i dropped off the wrong package.
So disappointing, i am switching my accounts to walmart.com.

I'm a full time employee but I'm only getting part-time work and the manager is always trying to take my hours for no reason and they use the n word I'm feel very disrespect they pick and chose who work and who doesn't I'm new there but I feel very uncomfortable working with them people and how they are so comfortable with that nigga word and I'm trying but I will not be disrespect by no one period

I pay for a prime membership solely for the prime shipping option, and I still gets lots of packages delivered late. Currently waiting on two packages that are already past the arrival date and customer service can give no answers. All of these issues seem to be shipments coming from the fulfillment center so it squarely lies on Amazon. I should be getting a refund for these late items.

I ordered 3 face masks on the 17th of November. Did the free shipping. First time customer so I thought lets see how it goes. It was scheduled to be delivered to my house today by 10 PM. I did the order tracking. Received an email as well. Both stated your order was delivered and handed to a resident at 117 PM. No package was delivered. No one knocked on my door. No one at Amazon will give me information about why this happened. All they seemed to say was it was mis-scanned give it til tomorrow. They finally refunded me 2 items and replaced on with ""guaranteed delivery on Wednesday"". This is the only spot I could find to complain. Letting all my friends and family know not to order from them ever,

I specifically stated that the item should be left in "front of door," but it was left in the "mail room area." I did receive it after one of the tenants brought it to my office. I also stated that the hours are from 8:30 am - 3:30 pm, and I stayed at the office until 4:15 pm(11/12/2021) and had no delivery. CAN YOUR DRIVERS PLEASE READ THE INSTRUCTIONS? That is what it is there for!!!!!

I ordered a phone 2 days ago. I found it on their website sold by them $40 cheaper than what I had paid for it. This was through a third party seller now I get that third party sellers make their own pricing and do their own thing but Amazon is representing them on their website there shouldn't have to be I have to send one phone back it hasn't been right it will arrive tomorrow and hasn't been delivered yet I have to send that phone back reorder the phone today for the cheaper price and then wait for it to show up which is fine but it's a hassle to have to do all that when they should just be able to take care of it between themselves this makes no sense and it's a bad business model

Since I became a Prime Member delivery has extremely been delayed for everything I buy. Before delivery would take days and now it takes weeks or even more than a month. The delivery has become terribly bad.

I had a package delivered today. The package was left outside in the rain. There is a porch that packages can be delivered to that is accessible and can be seen from the road. The drivers are continuously delivering these packages to the garage door that has no covering. I have ordered a sign that says this but it still has not arrived (Also, ordered on Amazon).
I am unable to get this package because I am at work and saw it on the surveillance camera. I could see the driver put up his hood because the rain was coming down so hard but did not put plastic on my package or deliver it to another location.
Tara Elliott

Expecting delivery,Had estimated Time on Mobile phone for delivery ,Watch driver from window,didn't want to take the time to look ,Laziness,not perfessional Don Joslin

A driver should be told driving in our neighborhood is not his NEIGHBORHOOD! He delivered a package on Nancy way in riverside, Ca with windows down and Music BLARING SO LOUD YOU COULD HEAR IT ALL THE WAY DOWN THE STREET. And a block way…WE DO NOT APPRECIATE THIS AT ALL, ITS BAD ENOUGH WE LISTEN TO THIS ON THE WEEKENDS. BUT FOR A COMPANY BUSINESS TO COME INTO MY NEIGHBORHOOD AND BREAK MY PEACE AND QUIET IS NOT OK! I ask driver at 4:00 p.m. to turn it down of course he could not hear me. Please inform your drivers to not drive into our neighborhood blaring music!!! We do not care to hear it…if it happens again I will file a complaint with the Riverside Police Dept, we have a noise ordnance in effect here…

I recently ordered a cabinet which came in two -70 pound boxes. It was pictured on the website as yellow. When I opened it up it was a hideous white honey oak. The color was totally unacceptable. I filed for a return - and received the label. I am 63 years old and disabled and had the two boxes taken to the ups store. when I got to UPS, they needed 2 labels since I had 2 boxes. I emailed amazon. they said its 48 hours and they needed to get a label from the third party. I called multiple customer service people while standing in the lobby at ups and got ahold of the "top" customer service who refused to help. he left me on hold for 20 minutes, then hung up on me. He refused to give me to a supervisor, he refused to acknowledge I had an issue. his only answer was to go away and come back when I had the second label. I had the boxes taken to UPS and no way to get them back home or back to UPS again. I could not get ahold of anyone. He refused to give me a different customer service person. the easy answer was to print me a label and charge back the shipping to the third party. he said its impossible. I didn't believe it at all. the only thing that worked was the nice UPS manager allowed me to leave the boxes there and email them the new labels when they arrived (which they did the next day). It was criminal and discrimination toward my age and disability. I am furious

What a lying cheating company, i have dealt with them for many years bought mega thousands of $$$$ of products, since Andy took over as CEO, the company is horrible, tomorrow I'm dumping all our investments in AMZ, there Customer Service is a fraud, scam and lies

I complained to customer chat they charged me for 2 pairs of shorts at 50 plus dollars each. They argued with me and did nothing. So I called. After arguing they agreed to credit my account. They NEVER did. I contacted chat again.. had a huge disagreement the not wanting to bother even looking it up. Switched nervous times to more representatives who didn't read the chat and would do the same thing. They said call and you will get the same answer.
An option was made for them to call me. Finally I said forward this chat have them read it and have them call me. Within 30 seconds they called and put me on hold. I hung up. I said you didn't follow directions. The did it again. And never called back.
I also have a discreprecency on identical bras ordered days apart never received. Also a 14.10 charge last month. I didn't order anything.
2626629956

One guy cjeat with me he said he order mobile phone on cod but he order watch at place of cod now I want to return but don't have that guy amazon accont details

On September 17 I ordered 2 $100 Razer gift cards. One worked one would not. I called to complain and was told to call Razer. I called they tolt was Amazons problem. So I called you back . They took the information and said they would call me back o
me ir credit me due to the $100 gift card not working.
I am a loyal Prime customer and am furious this is till not resolved nor heard from anyone and Im out the $100. my email is flabuf14@gmail.com or phone is 716 861 0034
Bonnie Zimmerman

Y’all took money out my account, I canceled my membership . I’m confused I why money was taken out my account . I’m going to have to find a number for y’all corporate office or something cause this makes no sense

I called to check on an order that I had sent in. He told me I had no order after giving my email address. I had just ordered other things in the past two weeks. I said so could you please tell me what I last ordered. The man on the phone said to me a dildo. I said excuse me he said a dildo and he hung up on me. What is wrong with that you people have people like that working there are you out of your mind for him to speak to a customer like that

order # 402-0069233-9779565
order date :- 17/09/2021
invoice number :- AMD2-363525
invoice date :- 19/09/2021
I couldn't on the phone. So place return request on 21/09/2021. And communicate with customer care officer and explain problem. And they place return request and they said the delivery biy will come to pick up phone by 29/09/2021 but he didn't come yet. So i talk with customer care officer and they said the delivery boy comes at 01/10/2021. But yet not come to received phone. And now they said they will come at 03/10/2021.


I bought a SAMSUNG Galaxy Book Pro 15.6" Laptop Computer, Intel Evo Platform Intel 11th Gen Core i7-1165G7 Up to 4.7 GHz, 16GB RAM, 1TB PCIe SSD, Intel Iris Xe Graphics, Win 10, Mystic Blue w/ GM Accessories for around $1200 dollars. Ordered on September 23, 2021 Order# 112-8039472-9985065. When I received the laptop the battery was at about 8% I tried to use the samsung charger that came with the laptop but the charger was bad. I contacted computers USA and this is the message they sent me...
Computers USA Hi, Sorry to here that. The item is 100% brand new. The item is under the limited warranty,please contact manufacturer to inquire the detail to fix it. They will take care of it. We're so sorry for the inconvenience. We're humbly to ask if you may consider removing/editing the feedback. You may follow the link below to do so: http://smile.amazon.com/gp/help/customer/display.html?nodeId=201125570&r... We refund you $30 as compensation in this purchase. It usually takes 3-5 business days. And please let us know your idea for the solution. We sincerely believe we can solve the problem for you faster and more satisfactorily. Thanks for the understanding!
I then went out and purchased a charger for $50 at Best Buy and charged the laptop. At 100% charge I had only 3 hours of time before I would need to charge again. This laptop was supposed to have nearly 20 hours of battery life new. I then completed a battery recalibration on the laptop and recharged it to 100% this gave me about 8 hours of battery life. I then contacted Samsung directly to see if they would fix the laptop because a return to Computers USA is a loss of money and a scam! I explained the problem to Samsung and they basically told me they would not fix it and I needed to do a return or exchange through computers USA because the computer was essentially a bad product.
This is the return policy for computers USA Instructions from ComputersUSA
Please return the item with all the accessories, paperwork in the original retail box.
We will send the returned product to the third party to inspect the product condition. We will verify the serial number for all returns. For any return with wrong serial number, we will charge at least 50% restocking fee. 20% restocking fee will be imposed on any opened item returned, according to Amazon's return policy. For any return with missing parts/accessories, we will charge at least 30% restocking fee.
For any return with missing original retail box, 20% restocking fee will be imposed.
I have now lost 250 dollars on this and at no fault of my own.
I am now very worried that ComputersUSA will lie and say that I did not return all of the parts so I am taking photos of everything as I pack it up to return the item. And will try to keep all or part of the money...
I can't believe that Amazon allows sellers with return policies of this caliber. If you have a bad product you don't keep someone's money all of my funds should be refunded to me once the return is complete. The seller COMPUTERSUSA is responsible for bad products not the customer. I trusted them to send me a product that was in perfect working order and they did not. Taking 20% for restocking a product is ethically wrong when the product is bad to begin with.
Sincerely,
Susan Priest

My name is reshma i have ordered below items 11/09/2021 Its showing deliverd item on 190/09/2021
to below address
Pls note that i didnt receive below item
Either u Deliver below item or return my money
ASWIN .S
VAIKUNDAM HOUSE NO SP 4/887(2)
CHEMPAZHANTHY, TRIVANDRUM
CHEMPAZHANTHY, KERALA 695587
India
RESIST+ Hand Sanitizer 500ml, 75% IPA, Isopropyl Alcohol based Hand Sanitizer Dispenser
Order# 408-7427999-0621968

Amazon failed to chargeback $400 to the account which lead to a Chase (Amazon) credit card investigation. Following the investigation Chase reapplied the temporary hold of the $400. When this occurred, the transaction was reported to the credit reporting agencies resulting in a 14 point reduction. However, the $400 was never used or credited to the account.

I returned an item via dropoff at UPS on September 4. I checked on it for 2 weeks and it showed in transit on the Amazon website. Next, I tried calling. All I got were canned responses basically saying that they can't do anything until the item is returned to their warehouse. I could not reach anyone who could actually do something about my refund. I sent them the tracking # from UPS to no avail. This has to be the worst customer service I can remember.

Apparently my account was hacked. In addition on a separate level at the same time I had an issue with my email. To activate my Amazon account I need to answer questions one of which was to list the last 3 items I purchased. My husband purchased two items at the beginning of September. He is 76 years old, has Parkinson's and as a result has extreme memory loss. I don't know what he ordered in September and since I had an email problem, the items are not in my email. I did however give inforpmation to the customer service reps from my checking account with the item numbers of the things purchased. One was approximately $11 the about $20. Plus I ordered a book 3 dqys ago and gave them the title of the book. Plus I gave them items I ordered in the past 3 months. Plus I gave them the serial number of our KIndle. I have Fire TV stick that I just got less than 6 months ago. My TV is old and in the settings there is no indication of the serial number of the Fire TV. I don't know where to find this information on my TV but you certainly can see I ordered it in my past orders. All this was not good enough. I tried 4 times to get my account activated but no luck. I spoke to a rep last night named Kendall and he said that the account would be activated within 5 hours. He also sent me an email. And no activation occurred. I've been a customer for years and spend thousands of dollars every year. I want my account activated!

Received a notice that we are going to be charged for Wholefood groceries. This is a fee increase on top of Prime membership. We joined Prime to have this service for free. Now you are charging. This is a double charge and I am oppose to it. I am not going to shop wholefood and I am disappointed in this fee.

My beloved dad died. The first two times (08/2021I reached someone, they assured me by phone that his $79 gift card balance would be transfered to me. That was a lie both times.
I reached them again today. (9/23/21) first by chat then received a phone call. This time they offered to put it back to his credit card, which I've closed by now. They are keeping the funds. Today's rep says they can't transfer to my Amazon account.
This is so much extra trauma, hassle, and disservice over only $79.
I waited and waited. And followed up three times with them to find out I was wasting my time and lied to twice. I have other larger matters to settle. This has been hurtful and extremely wasteful of my time; each phone call costed up to half an hour.

I’m missing complaint service is absolutely ridiculous I ordered a £2014 With a card which then the account went overdrawn but I wanted to refund I asked them to refund it to me on a different card or pay me as a gift card balance so I could purchase the bed again I’d waited over six months to get this bed delivered and it had no chance of ever coming.with a card which then the account went overdrawn but I wanted to refund I asked them to refund it to me on a different card or pay me as a gift card balance so I could purchase the bed again I’d waited over six months to get this bed delivered and it had no chance of ever coming Amazon completely ignored me this money was from when I took the Department of work and pensions to courts to get my sickness benefits and it was supposed to be a new start Amazon totally blanked me ignored me didn’t listen to me I know I’ve lost that dream bed which was supposed to be a fresh start for myself I’ve ended up with a big huge box in my living room with a mattress what doesn’t fit my current bed I feel like I’m just absolutely fab day off at every stage I am not listen to ignored constantly. I also bought a German TV 43 inch to go into the TV which is now planted on my desk. So I can’t use my desk for the new business I’m trying to set up Amazon are a joke they do not feel like they have to listen to their customers or even treat them with respect anymore skin of a harsh awakening when they realise people are turning away from home because of the way they behave.

Dear Sirs,
"A" for amazon products, promptness and service! "F" is for amazons' customer service, their dishonesty, work ethic, and service. My acct is on hold for I'm not really sure why? The 1st email said "unusual payment activity" (was I paying too frequently on my credit card?) Then another email said my acct was related to an acct that the card had been involved in a dispute (not me). To get to the point, I call your customer service every 1-2 days trying to get my acct open, every time I call I get the same response -" the acct specialist will email you in 24hrs", or they sometimes say 24-48hrs. NEVER HAPPENS!. Every call I make, they say we have to fill out a form to be given to the acct spec. I ask them to add, " please tell me what is required of me to get my acct open?" ....... No email! No answer! No response! Worst of all, is being lied too. The last 2x I called Sept. 9& 11@1620 CT, I was told my acct would be reinstated in 2 hrs. Sham on the 2 of you! THAT did not happen either day. Disappointment every time I call. Lastly, I was verbalizing my frustration and that person just hung up on me.
So "A" for amazon and their outstanding service and product! And it's just fun to shop on Amazon! So please unlock my acct. And please tell me why my acct is on hold so it does happen again in the future. And finally "F" is for customer frustration!

I ordered luggage for a donation. I specifically ordered as Amazon seller and Amazon delivery. Amazon contracted with USPS for delivery on Sunday 9/5/2021. Amazon sent me an e-mail at 7:03 PM stating that USPS could not deliver and I needed to contact them to solve the issue. I called USPS and, of course they were closed. I called Amazon and after four attempts got someone in the call center who could not help and restated that I had to call USPS, your contract carrier. Have you ever attempted to call USPS and use their system? It is impossible! I called Amazon again and they said that I did not have to call USPS that was their job. I directed this person to the Amazon e-mail. She apologized and said I could call back on Tuesday. I called today and was told that the package was now out for delivery. Really, after I was told by Amazon that it could not be delivered. There must have been a modern day miracle. Remember, on Sunday it was on-hold and could not be delivered without information directly from me. Or maybe the Amazon contract carrier "just did not want to do the work and decided not to deliver." Not enough room here for the complete story, if you want to call me call my cell number in my account. I order as "Amazon as Seller and Amazon as Delivery" specifically to avoid these issues. I never expected Amazon to e-mail me and say "You have to contact our contract carrier"! I hope the package arrives before our donation deadline.

Your drivers are coming down on our dead end street, and while it takes a minute to find a graveled spot to turn around, it is possible. Drivers are continually turning around in our yards, leaving ruts. I'm fed up!

An item I ordered for a specific event arrived and it was not like described at all and when I contacted customer service to get refund they continually argued with me and refused to do anything about it.
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