eBay Customer Service
Rated 1.51 of 5 Stars
Based on 137 Complaints

Contact eBay Corporate

Toll free phone number: 408-376-7400

eBay is one of the world's largest online marketplaces and home to millions of auctions each day. It was founded in 1995 and also created Paypal to handle financial transactions online. Common eBay complaints include billing problems, seller issues, scam merchandise, and auction fraud.

Because of their unique relationship with Paypal, any billing disputes are usually handled directly through Paypal. If you have a problem with eBay you can contact the corporate office by writing a letter to eBay Headquarters at 2065 Hamilton Avenue, San Jose, California 95125, USA. For complaints, call the customer service phone number at (408) 376-7400.

Technical issues should be routed through (866) 961-9253 or you can visit their customer service website online for more information and helpful guides. eBay as a company is active on Facebook and other social media accounts. The best way to contac them is through Twitter at @AskeBay.


Experienced poor service? File a complaint here!

eBay Contact Information

Report complaints to corporate and get satisfaction

  • eBay headquarters address

    • 2145 Hamilton Avenue
    • San Jose
    • CA 95125
  • Company website

  • 1-800 phone number

    408-376-7400
  • Better Business Bureau rating

    A
  • Customer service hours

    8am-6pm PST

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Top eBay Complaints

Browse more than 137 reviews submitted so far

20

I opened a new ebay account recently. I won 3 items from a seller. whom I tried to contact several times about combined shipping. I never had any response. On 1/25/24 I contacted an agent by phone to report the seller for possible fraud and to see what I could do to not get suspended if I failed to make the payment. The agent screamed at me on the phone and threatened suspension. I got so upset that I ended up cussing at him and then hung up. I did not mean to to that, yet he got very angry with me. I tried to contact them again as shortly after that as they permanently suspended the account. Another agent yelled at me as well and said I was a threat to the ebay community. I contacted them again later that night and the agent basically said the team that did this had enough evidence to suspend me and then rudely yelled at me and told me I was a threat and disconnected the call. As many times as I have dealt with ebay agents off and on for 26 years, I have never done anything wrong on ebay and I have found that the majority do not care and they run off a script, etc. Ebay's computer system also mixes up information with other members and then those people's accounts get messed up and or suspended. Also, the account that was closed they think I am in a seller in debt and in Afghanistan. I am in California and I was not selling on that account. They really had no evidence to suspend me.

20

My filed complaint against the eBay store seller acting rude and threatening and demanding on me to pay for the item which I have been sent to get commitment okay

20

My complain is with ebay.
I have a problem and no way I can contact someone to correct it.
My forwaring address is Miami 33122-1438. When I type this in the system automaticcaly change it to 33122-1008.
Although the system ask my do you want to use 33122-1438 and when I say yes it change it anyhow to 33122-1008.
Now resently I lost a package I think that it is due to this porblem and I urgently need the item
Please advise next steps to be taken.
Kind regards,
Franklin Esser

20

I am getting the run around trying to contact a live person about my accounts false phone numbers redirected sites automated robots do u are losing business as I just buy elsewhere this is unacceptable as I have been a good customer and am getting no help you need to be reported and follow better customer service

20

There was never any proper protocols and/ or paperwork signed. I also asked them how they had a direct line to eBay, they continued to asked for the activation numbers, since they knew I purchased $2500.00 in eBay Gift cards. Request immediate [REFUND]. Please advise. BFM.

20

Ebay Ranks #1 in making it hard for customers to resolve issues ! After wasting hours to try and resolve a return payment issue. E-bay lied and said I recewived a refund ? I haven't received a penny . I havre spent hours trying to contact a real person , but all i get is endless menu
Phone csally where they hang up on you , and still not able to reach a customer service rep. The longer i do business with e-bay the harder it becomes. Between bad sellers and NO customer service . Someone ought to replace e-bay with a new service. They oviously are not interested in providing good or even any customer service!

20

improper use of wording..Example $200.00 or best offer. Does not say make an offer it says "or best offer" If I bid $150.00 on a item offered for $200.00 I feel I should get the product if I have the best offer. If it was stated or make an offer, than it would be implied to be accepted or denied. since he or she did not state it correctly should not be my problem. I should get it for what I offered. Thank you Bob Hanson

20

eBay began super filtering my searches so all I see are lines and no items/ I'm unable to clear search preferences

20

Ordered from ebay. Never received item. Need a refund from ebay for 32.99

20

I've called ebay and spoken with 14 different representatives, two supervisors, and they hang up on me every time I try to file a complaint. The complaint line hangs up as soon as you dial it. Ebay refuses to uphold it's own policies and return my money. Ebay refuses to accept complaints. Ebay refuses to stand by it's own policies. I've sent 14 requests to speak with a supervisor and been ignored. eBay's complaint line is set up to take a reference number that ebay will not give me, and if I don't provide it the line just hangs up. This is fraud on eBay's part. Obvious fraud.

20

I returned a motherboard 3 weeks ago, but ebay thinks I still have the item, I want a full refund..... i sent the motherboard back to a company called THE BEST PART 25719 hillview court Mundelien illinois 60060

0

eBay is the non performers they hold your money for 21 days but yet take your only money you have from your PayPal including the money from the sale they are holing your funds from they don’t back you as a seller they don’t let your transactions go through so you think your customers aren’t paying so you resist for another fee and end up selling for less costing hundreds of dollars they put a defect in your seller report even though you and your customer resolved the issue be cause you were injured in a fire and couldn’t get the package sent out in time costing and additional hundred dollars the say your item sold paid ship now but the payment doesn’t show on your PayPal or any other account I’m sick of ebays shit

20

I had the worst buying experience I ever had on eBay and I'm 55 years old. My negative feedback's were removed from the seller who refused to honor his combined shipping policy and send an invoice or even communicate after several days and many messages asking then when I asked to return an item because pictures did not show everything bon the sharks tooth fossil. So he cancelled two other items already purchased and said lost or damaged then relisted them what a horrible seller. So several agents told me I can leave negative feedback only to have eBay sneak behind my back and remove them with out telling me or giving me the chance to edit or modify them and I have been on eBay for 14 years buying things everyday the seller had been on for a year. They don't give a hoot about buyers and only favor sellers very bogus offensive policy and treatment. Thepopupshop.in north Carolina.

20

I am ebay seller with 100% over 4000 Positive feedback and 0 Negative. I am top Gold rated seller adapting best practices. My complaint eBay Over charge me with 25% Monthly fees including 4% penalty for selling matrix cannot be appealed or verified. With additional charges I pay over 45% of my gross sales. The penalty fees is crippling my growth.
If others have same complaint, I am interested to see if together we can find solution.

20

One of my complaints is that their costumer service does not help at all... Can you please hear the conversation with Mark # 1-246617891180 that took place on February 7, 2020. around 2pm eastern time.
At the same time, your seller "advance_parts" is unresponsive to messages. I sent them a message through ebay messages on Oct-26-19 @15:06 and I m still waiting for their response. Actually back in November 2019 one of ebay representatives sent another message to them (at least I was told that over the phone) and still no response from that seller...
The message I sent has couple pictures of the car cover I purchase on October 12, 2017 for nearly $60 dollars.
Finally I was able to contact the seller telling me the following about the warranty: "This product comes with a limited lifetime warranty. The limited lifetime warranty covers sewing and elastic band only. We do sell a 7-year full warranty car cover but the price is $79.99."
Since the seller is NOT posting such terms and conditions on their ad, I would like for ebay to contact the seller persuading them to clarify their ads to avoid misleading buyers regarding the quality of their products...

20

ebay has been blocking me for over 18 years for something they never fully explained to me and i disputed. They were biased towards me. Its been over 18 yrs. they wont let me set up an account at all. no explanation. they have restricted me from account access. wheres the statue of limitations here ?

631-740-5820 mrs mack

20

I have been with ebay since the very beginning in 1998. I have a perfect record with ebay with not one complaint and all reviews at 5 star.
I recently sold an item and was subject to fraud by the buyer.
After he purchased and I shipped the item the buyer said that he had purchased wrong item and I should cancel shipment. I explained it was already shipped to which he replied he won't accept the shipment.
He apparently was not able to reject the shipment.
He then emailed me the item doesn't work. I asked him what is the problem. No answer. I asked him how he tested it (this is networking equipment which is very involved to test). No answer.
He then filed a request for return.
The request was accepted. I appealed and that was rejected.
Later on I called again and pointed to the conversation in which the buyer admits he bought the wrong item and needs to cancel.
I also pointed out that he was alleging non-working condition based on a superficial cosmetic defect. Pointed out I received and retested the item and it worked just as well as when I had shipped it.
They agreed with me and advised I would get refund for the shipping costs.
I never received anything. I called multiple times in the next few weeks but still nothing.
This is now over 4 weeks of back and forth. I have lost all faith in ebay.

20

Hey everyone at eBay corporate, I am writing you guys because I need my refund off $25,000 for an item that I never received.the problem is the seller on eBay was a scam seller so eBay promise to give me my refund off $25,000 from the order that I made but I still have not gotten my money back. I don't want to report eBay to the better business bueare also know as BBB because I shop on eBay alot. So having me not report eBay to the BBB I expect to get my money back from eBay with a check in the mail. The seller was a scam seller and eBay knows it and they remove the seller from there website. So I am asking for my refund from eBay off $25000.

20

If I could put zero stars I would. Customer service caters to the sellers and does nothing for the buyers. I ordered a controller on december 18th it was supposed to be delivered dec.23. To this day it has not arrived I have opened numerous tickets for not receiving this item. The seller co continually told me to be patient. Well it has been a month since I purchased it. Now customer service is giving them till the 18th before they will even step in. They won't fix it by the 18th they have already had a month to do so. This is outrageous!!! I have asked numerous times for my money back. Customer service sucks!! The seller hasnt contacted me since December 24th. I'm done with ebay and y'alls BS!!!

20

Who may it concern Sir/Madam,
Recently I bought Milwaukee impact gun from ebay. My item expected delivery on Jan 22,2020. I got the notification threw my email on Jan 07,2020 my package been delivered. I checked /tracked it's indicate the package been delivered but I never received the package. My package should be tracked and signature on delivery but no one received the package from me or my wife.
When I contact eBay customer service ask for replacement or refund, I been advised from eBay customer service to file a report to the police station regard to the issue. I been given 10 days to file a report and Sumit the report to eBay customer service. I'm leaving the country for good 1month. I would not be able Sumit the report on file .please help with my matter.
Thansk

20

eBay's customer service is the worst I have ever experienced. Each rep depending on what fraction of the oversees customer department you reach. I have been told that policies have been changed but not available to us because it is internally. Any changes that are made by eBay that affects protocols that involve listings, buyers and or sellers should be made available to us.

All a eBay buyer has to do is claim that the item is fake and they automatically are allowed to return the item. If the item is returned not in the same condition and is forced to it the lost. eBay should be asking the buyer to prove the item is fake, just how sellers are ask to prove the item is real by showing proof of purchase.

Someone else should start a company that can take eBay out of business, as long as that other company can provide better service then eBay, as well as listing prices, final value fees etc.

20

I accidentally canceled order and the buyer now has my money and the shoes that I shipped him. I feel scammed and want my refund immediately.

20

So I sold a tablet to a troll in December 2019. I sold this tablet as is no refund, yet the troll desided to open a return claim over 2 weeks after recieving it. After a lot of back and forth the buyer on December 15th says they are sending it back. I responded. I asked for tracking info. But never got a response.
On January 4th 2020 I get a message from the troll asking if I got the tablet. I didn't even know it was sent since said troll never provided information or asked for my return address.
The troll then shows tracking information for a delivery on December 16th 2019, however the troll didn't send it to my primary address. So she sent it to my old address and now I don't have the tablet. Ebay refunded it money without a proper investigation and their non English speaking outsourced customer service said it was my fault for having 2 addresses even though the first is listed as primary.
How is it fair I am out money and my item? Oh yes and I was called a bitch by the buyer even though she knows what she did.
Ebay supports the buyers even though I pay fees as a seller. what a joke.

,

20

Had a $25 dollar discount coupon. Tried to use at time of purchase. Order went through without processing the coupon. Immediately contacted eBay and was told no problem they will fix it. Then after calling multiple times to follow-up and being accused of making up the entire story, I was told it was too late. Any changes have to be made within one hour of purchasing. Then I explained again I called minutes after purchasing and was told no problem. Still being told I'm out of luck and eBay will not remedy this issue.

20

It's been more then 4 months, since i started to complain about problem with ebay.I use to have conversation with more then dozen of technical support people, managers, supervisors etc.so far i have not received 1 answer that i expect from such a giant company as Ebay.
The problem is still there and nobody promised to fix it.
The ebay have an option for buyers to make an offer to seller,So this option is not working on my side.I have many complains from buyers ,that they are unable to make me any offers and this is was my main source of income.I did send all information requested from your people but nothing has been changed.So ,i continue to paid for product i have posted long time ago, in the range of $800 - $900 per months and not able to received any offers.I provide to eBay tech team all information they requested and so far the last answer for me was"We will not be able to fix this "bug" in the next months.I lost great amount of my regular customers, and not making any money, already using my personal money to paid for posting which i have for long time.I strongly believe that i have to be reimburse for my loses and someone from high management need to be involved to fix this problem.I'm currently holding product which i purchased specially for Ebay (more then $10.000 invested)but not want to post it and lose even more money.Please answer my questions and do something.The situation is really bad.I been Ebay seller since 2008 and spend thousands dollars ,so i hope the problem will be fixed.My ebay store is dynamic_dvd_salls.

20

ebay has charged me a final value fee due to another member contacting me about an item in the background of the picture of an item I was selling. He did not contact me about the item for sale. ebay has the emails yet refuses to listen to common sense. They say since I took down the item that coincided with the other member contacting ME, must have sold it to him. PURE CONJECTURE on their part! I still have the item, I have told ebay I would send them a dated, time stamped picture of the item and if they wanted I would relist it, sell it and show a picture of me (time/dated) delivering to the purchaser! They can't charge me a final value fee on an assumption, me relist it and then have them charge another final value fee on the real purchase! They know they are wrong and just trying to get my money!! The member contacted me, they have the platform set up so they can do that! ebay customer service should be thrown in jail for extortion!!! I am 'assuming' they must be hard up for money! I also assume, i am not the only person they are doing this to and apparently, there is NO RECOURSE!! Totally illegal!! ebay needs to 'man up' and do the right thing. I have over 300 perfect feedbacks! I have a 100% score and they think I am now a crook! Not only defamation of character, but extortion and down right crappy business standards!!! Customer Service has been anything but Customer Service, they are getting kick backs from money they extort from their clients!!

20

I'd put less than one star, but I can't.

I've been unable to list anything on Ebay since 9/4/19. I've called repeatedly, only to be told, "it's a know bug and our engineers are working on it" or "it's a known glitch and our technicians are working on it" or "you've been added to the list of numbers that are affected".

I can't believe the IT people at Ebay still have jobs. They can't fix a 'glitch' in their system in 2 weeks?

20

Must log in on laptop every time I go to my eBay, but not on my cell phone why was this changed?

20

3 separate orders I made 1 on July 5th 2 on July 18th. I'm a new customer. So when it said 10% off. I thought I'd get 10% off. Period. Then 10 minutes after my 3rd order I see I have to type in a code " fun tan" I called customer service ( which I had been trying to figure out for a week on another issue, I finally gave up on) so I called them and they would not do a thing. It's eBay's promotion not the sellers but they wanted me to cancel my orders with the sellers permission, wait for my refund, and reorder. What a joke. A $9 total discount could just have been credited to my account or the 2 orders I had just made could have still been adjusted. And a credit for the 1st. Instead they lost a customer. And to think I was going to open a sellers account for my beautiful handmade quilts.

20

I have made multiple contacts, including phone calls, Facebook postings, and private messages in the effort to get someone to fix an issue with my eBay account. This has been going on for a month now, and nothing is being done.

It began a month ago when an item I had paid for, and which had been delivered, could not be removed from my summary page because it was still listed as "payment pending." I contacted the seller and asked that he change the payment status so I could hide the item. He replied that he had no option to mark the item paid. It is STILL sitting on my summary page, listed as payment pending.

Following my first call to customer service, I suddenly could not hide OTHER items that have long since been paid for and delivered. I now have three old orders, totaling six items, stick on my summary page. One of the orders cannot be hidden at all. The other two can be hidden, but reappear as soon as the page is refreshed.

I now believe that someone who was trying to remove the first problem item -- the one still marked payment pending -- during my first two calls to eBay did something to my account that is causing this additional problem. The problem NOW is that no one in customer service is taking it seriously. The seem to think it is a "visual" problem, a cosmetic glitch, rather than a clear and distinct warning that my account has been compromised. One of your technicians told me just this morning that since it does not interfere with my ability to PAY, it isn't high on their priorities list.

The problem is: I can't safely order anything from eBay at all while my account is compromised. If THIS problem can't be fixed, what ELSE is going wrong that isn't a problem for anyone at eBay?

20

I want to know why my account was suspended I payed for everything I ever got off yous I’ve my PayPal account to prove it I don’t sell I just buy so I have the right to know what’s going on because my name seems to be blackened for some reason of which I do not know

20

Dedicated user of Ebay/Paypal...problem with USPS, need help with another voice. Combination of seller and freight hauler/USPS morass. Local USPS applying inaccurate info to tracking page to indicate parcel delivered when it hasn't been, and my only recourse is to notify the seller that the info he sees is inaccurate and he in turn puts the onus completely onto my shoulders. Going back a couple of years I made several attempts at the Texas City PO to clear up this issue, nothing happened. 1 to 2 years ago I went to the Post Master Generals office in D.C. with this very same issue. It worked well until July 11, 2019/yesterday it started again. I left AMAZON over this issue and have since been using Ebay to supplant. So when does someone else step up and demand that the PMG's office in D.C. investigate. It very well could be a larger issue that just mine in Texas City...I'm asking you to not rubber stamp a generic reply.

20

Ordered lacome.miracle cushion on June 22 to be delivered on June 28 item not received conctacted post office per tracking number.item returned to sender contacted eba y on July 28case was open .customer rep if not resolved.by.july.11 spoke to very rude rep on July 11 and
And was told by her i should take.some initiative and get tracking # from post office which I had already done she went to cousel.me about what is fair and that package had been delivered which.it and eba y could.not refund.my account.which.means i.paying for something I did not receive plus speaking.to.a very rude argumentative confrontational

Young woman that needs to learn how to talk to people will never order from eba y again could have got the item from Amazon cheaper anyway.and no rude customer service rep

20

I PURCHASED AND PAID FOR A DRESS FROM MARCH AND HAVE NOT RECEIVED IT. I CONTACTED THE SELLER SEVERAL TIMES AND HE CLAIMS HE WILL GIVE ME THE MONEY WHEN I CHANGE THE BAD RATING I GAVE HIM ON EBAY. THIS IS VERY BAD BUSINESS AND WAS MY FIRST AND LAST TIME PURCHASING ANYTHING FROM EBAY. I NEED MY MONEY OR THE DRESS AND EBAY WONT HELP ME. THEY KEEP GIVING ME THE RUN AROUND!!!!!!!!

20

I've been having an issue since June 13th of receiving my refund as I notified EBay and PayPal not to credit funds back to my funding source, which was card and bank account that no longer was active. I've been given the run around about receiving my refund to the point of even being told to wait more days. EBay PayPal and the bank are sending me back and forth pointing fingers and I want my money to be traced and also accredited back to me as I deserve. I am about to contact both PayPal and EBay corporate offices and file a police report and gather evidence of my classes for court if need be as a final resolution. I'm a poor single mother who has done business with EBay and PayPal for over 7 years and I trusted you all witht business only to be going through hell .
A reference number to pull up this case is available upon contact, and when you pull up this case you can see I have called several times, as I have PayPal too...even got us on a 3 way conference call to try to resolve to no avail. I understand the situation is complex however it shouldn't be this hard to resolve, I feel there's either possible fraud, or you just have lazy improperly trained customer service representatives. I will not rest excercizing all of my rights to get my refund, it's not difficult to see that the money was never received although sent out.

20

I made a recent purchase and was charged double the state tax on the purchase. I contacted ebay customer service...at first they computed the tax and stated I was double charged. Ok, I was put on a long hold, then they read the tax law for my state stating the tax could be in a specified range. The higher end range applied to one major city which is higher than the rest of the state...I'm not located in the higher end area. After another hold, I was informed to call my tax department to see about this??? They didn't make the mistake, ebay did and refuses to correct the problem they made. The customer service department is useless and cannot fix a simple issue. I will fill out a complaint with my state attorney general's office and likely will not purchase anything further from ebay that is taxed....I'll purchase direct from the store from now on as long as I can't trust in the ebay site.

20

I ordered 5 items from eBay, never received even the latest I was promised is April 24, 2019. Order placed on February 2, 2019. Item description: women girls summer sun hat beach foldable roll up wide. Sky color: sky blue. Item price $17.60. Item ID : 202014023506. Seller: mallcareyou ( 2613). Please , help me out. Thank you. Ludmila.

20

Bought 3 items from a seller vnetauction the first order of stamps smelled like smoke/sewer so bad and the order was not complete. He would not allow a return so forced it thru ebay but then he refused the shipment back but instead switched to sending trash back to us. The other orders from us He cancelled after payment made. We left negative feedback but ebay took it off! I kid you not, ebay allowed this scam and removed our negative feedback with no justifiable reason at all. Upon the immense amount of calls said it looks as if it was not handled correctly but they could do nothing to reverse it and would send us a 20.00 gift card (which they never did). Ebay stinks and seems to only attact scammers like vnetauction. Upon calling the postal inspector they know he is using several name etc. and has a history.

20

Dreadful... Jenna at eBay just notified me that as a buyer we must have free returns or we have no recourse against a buyer if they want to return an item. The buyer returns a bag of seed to me that they opened and took over a pound of seed out. Jenna explains that this doesn't matter. As I explained, it's not about the money but rather that eBay allows this type of actions or do they just automate a response namely a return. SO DISAPPOINTING. Time to look at my options.

40

Two issues, if I may. A while ago I purchased (for approximately $21.00) from Ebay two pairs of rechargeable batteries to use in my TV Ears (2.3 mhz). I know these batteries are fast going out of style.In any case the products arrived promptly. I have been trying for weeks to charge these batteries so that they would power my TV Ears headsets. Despite many iterations I have been unable to get these batteries to charge up and be able to power my listening devices.
For the past week I have been trying to contact eBay about this problem. Again, numerous attempts to access my account have repeatedly been rebuffed with the "ooops" message. I have also tried many times to set up a new account. Again, even though it looks as though that was successful when I try to log in to the new account, all I get is the "ooops" message.
All in all, my experience with your web site has not been very useful to getting things done. Perhaps, you might be able to help.
Thank you.
Arnold Saitow

20

My experience with eBay customer care as well as a Supervisor in the Money Back Guarantee department was the absolute worst. I work in customer care so I understand the job. This was my first time ever getting loud or upset. I filed a claim for an item I didn’t receive on May 1st. The gentleman I spoke with was very nice and showed much concern. He opened a case and advised me to wait for the seller to contact me. If the seller and myself can’t agree on a resolution to call back in 3 business day and he would issue a refund. I called back today and was told they cannot give me my money back until I get a police report and they would give me 10 days. At that point I asked for a supervisor due to being given misinformation on May 1st. If I needed a police report why didn’t he tell me that initially????? The supervisor overtalked me and cut me off and talked to me as if I was lying. The police report wasn’t a problem I would’ve liked to known that upfront and it would’ve been taken care of. Instead I’m given the run around, my time was wasted and I’m without my money or my order. The customer service for this company dropped the ball and refused to make it right. I will never do business with this company again.

20

I received an email suspending an account I have NEVER USED OR CREATED! I have never bought or sold any product on this website. It is my challenge to this company to prove that I have exchanged information with anyone via this search engine.
I DO NOT EVEN HAVE A PAYPAL ACCOUNT.
I FIND THIS ACTIVITY SUSPICIOUS.
DO NOT CONTACT ME AGAIN.
I am contacting the New Jersey Office of the Attorney General this.

20

I ordered a item from goodtop.165 I didn't receive anything yet to my house it was said that the item was delivered but I didn't receive my item they stop communicating to resolve this issue I would like to get a refund or get the item that I paid for they are giving me a hard time to resolve this issue

20

I just bought a 1963 chevy Corvair here on eBay from a person in Carmel California (Thomas Leverone) The car is not as the listing said it was There are more miles on the car then stated in the listing and the over all condition shows this. The amount of things wrong with this car was not described in his listing. I contacted Thomas Leverone about some of the major issues with this car and his response back was he didn't know any better because he's not a mechanic and doesn't know what he's looking at. In his response back he said that he himself had put over $ 5'000 into repairs to the vehicle. This leads me to believe that he new the car had a lot more issues because the person working on it would have currently saw the other things wrong with it and brought them to his attention . With everything that needs to be done on this car I will be in way over market value and not be able to recover it if I would resell it some day. I have over $ 11,000 at this time and the car still needs at lest another $5,000 to make it some what right to drive it on the road.

20

The seller should be banned from eBay.

Seller misrepresents product. Listing fails to make very clear that the product is "initlal" (starter) ink cartidges, intended to last just a few days, supplied with the EPSON printer -- and *marked by Epson as "Not for retail sale"*. These have a far smaller quantity ink than "regular" ink cartridges.

20

I would like to talk with someone with out my daughter was treated with her small business on Ebay and how I was treated by the representative on the phone. I have contacted my attorneys and the last person you want to do this to is me. I have a very VERY big following and many celebrities I don't mind telling my story to! I have recorded the conversation on video and have no problem making it go viral. It is disgusting how my daughter was singled out by your company and bullied. Very sickening!

20

ozso-mart
User ID ozso-mart (Feedback score 589)
97.8% positive Feedback
Items for saleVisit storeContact
Save
Based in Australia, ozso-mart has been an eBay member since 27 Jan, 2012
This guy bis a rip off merchant had discount code on listing now will not honor it AVOID THIS CHINESE WANKER AT ALL COST!!!!!!!!!!!!!!!!!!!!!!!!!!!

20

I sold approximately 36 coins to one individuals (jsindustrial surplusstuff) Jasmine M Engelbrecht on 4 Jan 2019. All these items were filed under 3 orders, so I had 3 tracking numbers. The rest had no tracking numbers because I did not know that requirement. I went from top rated to above standard and 48 of my transactions are not available for the 10 or 20% savings. My buyer listed above is more than willing to validate those coins. His reason as stated "CHANGED MY MIND NOT READY TO COLLECT THESE YET".
I had talked to 4 people that handle this type of problem to include one supervisor on or about 27 Jan 2019. The last individual cleared one transaction and stated he would need 72 hours to complete the removal of the rest. I waited at least 96 hours and nothing has been done for the removal of said items.
Please look at my account Seller dashboard and see they were all done by one individual. I am not complaining about the buyer. He stated he did not know how to handle the situation, but stated "This should not be held against you". Please have one of your better personel aid in this problem to make it go away. This has cost me much stress in trying to get this completed. It is as no one cares about me the seller!. Any additional information required can be addressed to me: email rigun41@frontier.com or by phone : 1-815-623-8419
Thank you for your concern Ron Guenther

60

I tried to buy off craigslist in Toledo ohio,and the lady told I would have to go through ebay,she gave me there # and I called them and was told I could only use ebay gift cards,so I purchased I 500 at dollar general and 4 -500 at riteaid in Toledo. called back and gave them the card codes, and found out it was a scam,called ebay support with in the hour, and reported I gave him the card codes and was told he would stop the cards and investagate , Monday I sent copies of gift cards and receipts, called 2 days later and was told 1 card was cashed I would get a refund on the other 4 cards, this last sunday ebay support said the investigation is over and no refund,i reported it to Toledo ohio police, and said they would investagate it, if these cards where blocked how come the cards are showing 0 balance?

20

zero stars. hung up on by your customer service team member. an refused to be allowed to speak with a supervisor. very poor attuite only wanted to tell me how it is. your way you have your system set up does not have a question reason to contact e-bay not here. very hard to get to customer service very long wait for call back. your set up on offers on listing stinks. made 3 offers an canceled 2 because of mistakes an was locked out from making another offer seller changed listing and you would still not let me make offer seller would take. YOU STINK 5105 Vincent and I am still waiting for a call back over a half hour. what is wrong with you genus's

20

I bought a ego 16 inch 56 volt li-ion cordless chain saw. ITEM 163379897200 $323.00 from e-bay

it was shipped form 8ten19449 (name of the co.) from MI. it was to be a new item unused in and unopen undamaged box. when I received the box had been open and taped up with brown strapping tape it had a label to someone (under the tape) in another state. the box said that there was a 3 year warranty on the battery. On contacting the EGO company after several e-mails that they would not reply to and 2 phone calls . I was told that they would not cover the warranty unless it was bought at HOME DEPOT OR AMAZON EVEN THOUGHT THE BATTERY HAD A DATE of 2017 on the battery. I not sure if any of this is lawful. I do not want the battery in my house if it is defective and don't no what to do with it.
I do no that I will not being buying any more EGO product if is their how they handle their products that are defective.
I suppose that I should only buy thing at Amazon in he future!

20

On Dec24, 2018 I ordered 2 pair of Sneaker Magnetic Shoe Buckles Shoelaces Laces No-Tie Closure Casual. The price was $1.69. When I received an email confirming my order, it stated that I ordered 1 pair and the charge was $3.38 for 1 pair. My complaint is that the seller had two different prices at two different areas. I contacted the seller and his reply was that because I ordered black, the price was more. When I clicked on the black color on the ad, the price didn't change. He refused to send an additional pair for the $3.38 that my credit card was charged. This seller should be reprimanded for having an unclear charge.

You may check my accuracy by 1. Google to Ebay.
2. Search for 1 Pair Sneaker Magnetic Shoe Buckles Shoelaces Laces No-Tie Closure Casual . 3. The price is $1.69 for one pair. When you change the color to black, the price is still $1.69 4. The seller is yuxi99.

20

I will never use eBay again! RIDICULOUS that with a company as large as yours is no live person to talk!!! I don't care if you are giving stuff away for FREE, I will NEVER use eBay again. The WORST customer service I have ever experienced!! I am willing to pay more in the future, even double, before I ever use eBay again. I regret not following my usual practice of ordering on Amazon, and most certainly will in the future. I went to eBay this last time to save a few dollars. I now see how there was a small saving on the item since the seller fraudulently sent me an item of lesser value. It is very clear to me how Amazon has outperformed you for years.

He KNOWINGLY SENT ME THE WRONG ITEM BECAUSE HE (KNOWINGLY) DID NOT EVEN HAVE THE said ITEM I ORDERED IN STOCK. Admittedly I am not sure if that constitutes consumer fraud, but I intend to research as to whether this is consumer fraud: That HE KNOWINGLY DID NOT EVEN HAVE THE SAID ITEM IN STOCK). HE KNOWINGLY SENT ME THE WRONG ITEM. HE KNOWINGLY sent me the wrong item.
HE KNOWINGLY SENT ME THE WRONG ITEM. IT WAS HIS "MISTAKE" and he was simply counting on me not noticing. IT WAS HIS "MISTAKE" AND HE WAS SIMPLY COUNTING ON ME NOT NOTICING. I missed the return window by a few days and he refused a return. After placing a complaint, eBay then merely sent me a form letter with apparently no additional recourse. At best this was poor customer service and all around bad business. THUS, I WILL BE TAKING MY COMPLAINT TO THE NEXT LEVEL since eBay sadly refused to rectify the situation.**.

I am a very sick woman with a multitude of serious health problems and he wouldn't allow for a reasonable accommodation of extending the return period a few days. Of course my cognitive injuries I am suffering from both now and when I placed the order were the major reason I missed the return date by merely a few days.
ALL of the following are documented in my medical records and can be proven by affidavit or in a small claims court:
I am a retired first responder and am suffering from not only POST-TRAUMATIC STRESS DISORDER, chronic,
I also have a TRAUMATIC BRAIN INJURY and
LYMES DISEASE,
Chronic fatigue and
Major depression.
**I WILL BE REPORTING BOTH YOU AND THE SELLER TO THE FEDERAL TRADE COMMISSION AND THE ATTORNEY GENERALS OFFICE. MOST LIKELY YOU WILL END UP IN SMALL CLAIMS COURT. If I do not hear from you in 4-5 business days, I will begin the above filings. In addition to yelp posting, I will also consider local news outlets and social media.

Marianne Dougherty
301-318-1500

20

For four(4) weeks, I have not been able to list with eBay. I did about 10-12 years ago, but want to go back to it. However, for the past 4 weeks, doing so has been unforgiveable. Every person I have talked to can't get me in because of my passwords not being accepted. True enough, most all have tried to help and the first thing that we all know is that it is YOUR problem as I can get into all other websites. Instead of admitting they can't fix it, the people they is on the phone keep on trying, keeping me on the phone for sometimes 2 hours. Last week-end one told they he would a have an internet specialist to call me within 10 minutes and get the problem fixed. You need to find this person as he has never called me. Maybe he got tangled up in the phone wire. Today, Carol, did the same when I told her I did not need eBay. I am totally disgusted and when I find a way to order the one item I need on eBay out the door I will go. But, my problem has to be fixed for me to order it. You probably will not heed this warning, but if it is happening to me it is probably happening to others. Of course, you are so BIG why should you care? How can anyone of you care when you don't know my heart?

20

I ordered and paid for a designer shower curtain item #263787679845 on 7/28/18. The item took so long to get to me that I had to keep emailing seller Kartska-0 (kha_chm_fpe1zvg) to inquire the whereabouts of my product. I was assured it would be arriving in a few days as it was held up. Against my better judgement, I trusted this explanation. I did not receive the item until 8/27/18. The worst thing was it was not what I had ordered! Horrible mess!! i immediately emailed this Kartska-) person and told them what I got. No response from them. I then contact Ebay complaint department who tells me to mail they will contact the seller and have them send me a return label to return the item. Not even a day later I receive an email from ebay stating the seller WILL NOT send a return label. I was told that I will need to mail it back and then they(ebay) will let me know something. I was shocked! never have I been emotionally raped like Ebay did me. They stood by this thief and extortionist and to date I have not heard from Ebay nor got my money back from them! I have contacted Consumer Affairs and all other media outlets to report the business practices of Ebay! This includes the ATF!

I have attached pictures of the advertised shower curtain, item #263787679845 and the fraudulent item I received from the extorting thief!!!!!
Ebay had better know this is not over! I don't care if it was only $38.98...it was MY HARD EARNED MONEY!!!!
GIVE IT BACK!!!!!

20

over a week ago I had placed a order for a brand new husqvarna chainsaw. This item was only listed for 85.00 which seemed to good to be true, so I called up the next day and cancelled the order. the person I spoke to said it would be 24-48 hrs before I would receive a refund. 3-4 days later nothing so I called again. I also was told same thing by another person it would be 24-48 hrs. before I would receive it. still nothing. Today I called for the 3rd. time im getting really irritated of everyone telling me the same thing. so the lady I spoke with today tells me it will now be up to 10 days to get my money refunded . It only took you guys a few minutes to take it from my account, so it should only take a few to put it back. This is unacceptable. I am so pissed off right now thinking about saying the hell with ebay and closing my account. If this is the way im going to get treated. It might be only 85.00 but to me I need that money right now . When your on disability its hard . All im getting is the run around this is bullshit.

20

Received goods badly damaged delivered by UK mail what is the next step
Thank you Susan Silcock

100

I ordered a red white and blue totes umbrella 54" from "bizoppman" and when I got it, it was onliy 48" and he told me he only sells 54". I know what I received and it was a 48". I have a black totes 48" now. the reason I ordered this one is because I wanted a larger umbrella. I would like my money back but I don't want to pay for shipping it back. can you help me.

20

I ordered Schwarzkopf hair dye no 79 from 123 hair and beauty, they advertise it as X 3, for £6.62. It came today, I was expecting 1 pack of 3 as it seems to be described, I received only 1 box not 3. I phoned 123 hair and beauty and the girl on the phone said that there is no X 3 on there description, I had it there in front of me but she would not have it. I told her that £6.62 is an extortionate price to pay for 1 dye, as they are only £2.90 each in the shops. I then put the phone down but told her that I would not be ordering anything from them again. They should have their advertisements worded clearer, but then they wouldn't sell anything would they.

20

vinyyccorp changed ETA dates 3 times. Billed pay pal $15.99 days before shipping. Refused to cancel order (Oct 8th 2017 Kirkland daily)
Vinyccorp, dishonest, untrustworthy, hurts E-Bay brand.

20

A nasty buyer left negative feedback. I called to resolve the issue and eBay ssid they would remove the feedback in a day or so. They did not. I called again and the new rep said that he would not remove the negative. Why two different stories? Btw this buyer keeps his feedback private!!!

20

I ordered an item and paid for it right away. A notice popped up on Ebay stating, "You missed out on this item.." A a result I searched and found another seller to buy from. However, I found that the item Ebay said I'd "missed out on" was in my purchase que and my money had been taken.from my banking account. I contacted seller right away to let him know about the notice and that I wanted my money refunded back to me. He ignored me and shipped the item anyway, and blamed the issue on Ebay, who, by the way, do not offer "no real" solution/assistance to help with the matter.

Ebay makes it very difficult to remedy complaints! I want a refund. Also, the seller hurried and sent a notice of "pre-shipment label" to make it seem like it was too late to receive a refund. He had not actually sent the item!

20

I ordered a Swarovski piece on 8/16,it was called the 5th anniversary cake, the piece never arrived

20

Tried to fill a new item sell page in Google Chrome and it stuck on thinking forever. Switched to MS edge, no freezing, but numerous errors when tried to upload various image (a stupid mandatory requirement): "Some of your photos do not comply with our policy". Bug in UX - eventually managed to upload a photo, but the red warning message ("Some of your photos do not comply with our policy") remained. Contacted eBay chat support and eventually spent more than an hour resolving this issues. Think twice before posting an item to sell on eBay.

40

On the 4th of October 2016 I ordered an iPhone 5 it was received 28 Oct 16 from eBay. Which I received, but I have a problem that the phone is not working. It is a CDMA iPhone which is not use in India that was confirmed by Apple customer care. Many times I have called eBay support but their response is to sell not help. I want this replaced.

20

I bought item 291167129241 - 14K white and yellow multi-tone gold box chain from USD 363.95 and paid for through PayPal who I have filed a complaint with PP-005-130-624-467. I received the parcel more than 2 weeks later and the parcel was empty.

I filed a "Process verbal" with the Post Office and they found nothing. I often buy things on eBay and this is the first time I have encountered any problem. Also I have no idea how to file a complaint with eBay - please see Paypal PP-005-130-624-467.

Swiss Post Customs put an Exempt de redevances label on the parcel worth USD 363.95 which is very strange (they always charge). I therefore have to imagine that there was nothing in the parcel.

40

I am receiving messages about some purchase and cancellation of purchase, I am under the impression that someone is using my email address with their credit card to do so. Can you rectify this situation please and thank you. This is the message I had receive about a purchase. A compensation has automatically been started on your account on October 3, 2016. As our freighting partner not proved pickup of your shipment from the seller within the timelines. We are also confirming with FedEx on pickup confirmation, if you have any inquiry about this reimbursement, please contact our Customer Support. You will be informed via email when refund request is approved. Thank you, eBay Client Help Center.

20

I ordered 4 tires off eBay on Sept. 8, 2016. Seller and tracking say you have had them since the Sept. 13, 2016. Why do you still have them instead of me? I have called the tracking line 2 times and talked with someone who claimed they get back in touch with me 2 times. My business is suffering because of this. My next step will a legal one.

40

I am an older, retired person living on a near zero income, and have been utilizing eBay again for the last few months (after over a DECADE of non-use) in order to supplement my income.I was an 'original' user of eBay's website, (back in the late 90's when eBay was half-decent) before the advent of 'outsourcing' and 'automation' ruined it forever. Initially everything was great. I had a 100% positive feedback and dozens & dozens of completed sales.

Unfortunately I had some extremely disappointing experiences with eBay back then (mainly surrounding eBay's lack of support for small-scale sellers - and your tendency to favor the Buyer and the Big-Seller) and because of eBay's lack of support -- out of principle -- decided to leave. Only recently (after hearing from several friends that eBay had improved) I decided to give eBay another try. Things were going quite well. Up until two days ago, when I received a call from an overly-scrutinizing employee whose job it is to search out and find any items that might just violate eBay's 'Policy' and which fit his requirements to 'Remove' from the website.

I had posted a 'whale tooth' for sale. This is a Numbered & Catalogued Specimen from an older person's estate sale and which had been in his possession since the early 1960's. Prior to listing the item, I did read thru eBay's Policy & Rules, and found no sign that my item would not be allowed. This assertion on my part was added by my having found in a 'Completed Items' search, that the exact same item (a whale's tooth) had sold on eBay less than 3 months prior.

Later that same day (many hours after I'd successfully listed it) when I received a call from your overly enthusiastic employee, I confronted him on my research about the item prior to my listing it. I found that it did not violate Ebay policy, as it is not an item "..made from marine mammals.." (it is literally grown by a marine mammal), nor is it an item containing 'Ivory' (as mammal 'teeth' are made from 'Cementum' and 'Dentin'), nor is it an item restricted by any State or Federal Laws. Coupled with the fact that another Whale-Tooth had sold recently on eBay, I was certain that this would not be a problem.

Apparently I was wrong. When I discussed with this individual (your employee) these facts, his response was, "..well, we have to remove it because we can't be sure if it is indeed an older specimen or a newer one." By his logic, you should also not allow any Diamonds to be sold on your website -- because you can't be sure if they are 'conflict diamonds' -- nor should you allow any German Gold from WWII era, as you can't be sure if it contains gold from people's dental-work.

Obviously -- this was a matter of opinion. And (obviously) the individual who decided to interpret eBay 'Policy' in a way which (in his mind) prevented me from selling my whale tooth on your site. Listen, I am not an unreasonable individual. I understand the need for most of the restrictions which eBay has placed on items which can/can't be sold on your website. I would very much like to sell my whale-tooth on your website. It is legal to own, legal to buy & sell, is not regulated by any Federal or State Laws, and it appears as though the only reason you have placed a restriction on it -- is out of supposed 'Political Correctness'.

If eBay were to practice Political Correctness, you would prohibit the sale of all Nazi Memorabilia, Confederate Civil War items, Slave-related items, etc, etc. However, I don't think you want to go there. Unfortunately, if you were to do so -- you would very likely lose members due to your proud exercise of your Political & Small Interest views.

I am proudly a very principled person and I stand by my principles with conviction. I don't believe that it is the job (nor the Goal) of eBay to restrict it's members to operating by its own particular political views. This is why - after receiving this offensive & selectively prejudicial removal of my listing from your website - I can no longer support nor participate in your attempt to force your own views upon US (your money making members) and have removed my profile.

I am disappointed in eBay -- for the second time -- and I am unlikely to return again, ever. If -- However -- in eBay's limited wisdom you should choose to contact me; and if you are willing to reconsider your position on the sale of my item on your website (just like the previous individual did - apparently without incident); perhaps along with an apology for the misunderstanding; I would consider allowing you to reinstate my eBay profile and re-join the community.

If not, I will have no other choice than to remain off eBay, and far away from your politically statement and myopic restrictions. If not, I will become one of your greatest detractors.

20

Usually, when I make an order, the confirmation occurs, then the some hours later when the shipping is completed I got a notification. Two weeks ago, I didn't hear from the company until day three. They said that my card didn't go through knowing good and well it did. A lot of these people made me Public Enemy #1 therefore whenever one goes into my account, he sees what other worker wrote on my the "note" link of my account. They messed up an order I met last month too. I didn't order the bag nor the bra top and they took my $28. How can eBay corporate allow this?

60

I purchased an iPad mini on eBay that said it was refurbished and "checked" (what ever that means). It came in the mail earlier than expected (3-4 days) and the screen soon began to glitch. I paid $140 for this iPad I thought had no problems at all except for a minor dent as listed in the buying contingencies. I was excited to use this iPad for work and all hopes were dashed when the screen began having difficulties. I hope the eBay seller can do some serious explaining for the obvious problem on this iPad mini.

60

I know after a dozen phone calls & hours of work, on my part, to get a situation resolve with a bad seller, that eBay doesn't really care about me as a frequent buyer of things thru eBay. I have spoken with a least three different people in the eBay customer resolution department concerning a pair of red & white brooks running shoes. There are countless e-mails concerning this situation. I won't go into the problem again. Should you be interested, & i doubt that you are, you can look into this major issue from my stand point. each time i spoke with one of your people. I was promised resolution of the obvious problem. Nothing ever happened. I finally sent the shoe back today at my expense. Shame on you eBay. You have shown very poor attention to me as a good customer.

40

This is one of two complaints. I wish to speak directly with an e-bay representative on a matter of importance. Your automated responses are inappropriate for the information I require. I have spent over an hour in a frustrating and failed attempt to discuss an issue with an actual person. I do not wish to be put in touch with e-bay community; I do not wish to wade through countless multiple automated responses. I wish to speak to a representative of the company. Please contact me or provide me with a direct line (not one where I am kept waiting for ages). If the above star system went from 0 to 5, my evaluation would be 0.

40

I bought a laptop through ebay. But when i got the laptop, the laptop box seal was not proper & when i open the laptop there is another file in recent items in that laptop. I'm following up with ebay team from last 20 days but I'm not getting any resolution from there side. eBay claims department has not responded to any contact so far.

40

I was over charged for fed ex express saver one rate which is a flat rate for fed. ex I contacted ebay and they said they would look into it. the messaged me said I was correct and they issued me a credit. But the my balance for my invoice never went down. I called everyday to get help and I was told each and every time that they are working on it. I paid my bill and I got my march invoice and my account has been placed on hold for non payment. my march bill is $363. but the invoice says I only need to pay $333.00 my February payments and credits added up to more than what my bill was so for the month of February I had a credit of $30.00 therefore making my march bill $30.00 less. my march invoice isn't due till April 15 2016 so how can I be on hold for non payment of an invoice that isn't even due yet.

I can't sell or buy anything I am losing money and being charged a late fee for a bill that isn't do. I call everyday and no one can help me. the calls are all routed to India and let me tell you they do not know what they are doing over there because I have to educate them on eBay policies. one rep did not even know anything about fed ex. I told her to please transfer me to the right department she said you have the right dept. but I still don't know how to file a report about how to help you I know you are not past due but what do you want me to do about it? I told her never mind I will just call tomorrow and hopefully get an American who knows how to do their job.

I have been calling the eBay customer service phone number every day since march 5th. these people have brought me to tears because I get so upset that no one will help me and that they promise to then nothing happens. I hate ebay now I am staying with etsy but as for now I have to pay the march invoice but how can I when I can't make money they set me up to fail.

20

Item was for sale, made contracted purchase paid in full. eBay canceled the order saying item was not available even though seller has the same items for sale but different prices. No refund from eBay billing department and no call back after waiting on hold for their 1-800 phone number. eBay customer support did not answer our calls!

40

I bought a re-manufactured alternator listed as a brand name type, from seller Pyramid. It was a spray painted junkyard part, with fake-o stickers.The re-manufacturer they claimed it was from confirmed it wasn't theirs. eBay made me mail it back to the crooks to get a refund, and ignored their brazen fraud. And the many other counterfeit car parts I found and notified them of. Most from California, because of unlikeliness of someone looking for cheap car parts going out that far to file fraud complaints or hunting them down to beat the crap out of them.

A lot, maybe 50% of what is on eBay is flat out garbage, ruined, faked, overpriced, etc. There are good deals, but eBay favors crooks. They hold transaction money for several weeks, and that earns interest while they have it. Crooks get money in their hands. They don't care what direction it goes in, refunding for a crooked deal,or into the sellers hand for a valid sale. As long as they get to hold it and have a large pool of cash in limbo. They also run the eBay-paypal scam where each charges a fee. There are, or were the same company. They had to break up. And in selling electronics a lot of people get scammed.

20

I ordered a gift on eBay which was delivered to the Tulsa office for delivery to me on December 5. The tracking notes say out for delivery. don't have a clue what they are talking about (at least 10 packages have been delivered to my address since the last of November). There are three gates into the property (all open). The notes also say out for delivery next day but I haven't seen anything and it's now December 18 and there has been no second attempt to deliver. So, where's my package? No updates on the tracking since December 5!!! Also did not receive any communication that a delivery was even attempted! The tracking info gives me no info beyond last attempt was December 5.

20

I have returned an item bought from ebay asking for refund of money on September 15th. Same day i got a mail confirming that claim is closed. But even after weeks when there was no reply from eBay i called them to ask the status. They told Demand Draft is in hold due to improper address. I provided my full address. But even after 1 and half months also i didn't receive any update or DD. But even if i call to ebay customer service there is no proper response, and everyone will tell its under process. I am not understanding if they have processed the DD how can i believe its taking more than 2 months to reach me? And to ask same i used chat option from ebay. But service people left the chat in between without any proper response. Is that what ebay customer service has been taught? I was told they have a "money back" promise for their shoppers? But I guess that is a lie too.

60

We sell some of our vehicles on eBay. We recently had a Mercedes Benz E550 posted for sell on eBay. A person (Alfred Smith) bought the vehicle. We had it transported to him. He paid for the car, but once he received it, suddenly he did not like the color. Mr. Smith demanded his money back. However like any other Used Car Dealership, the car is sold as is. Mr. Smith was sent many photos of the car to include specifications and a Carfax report. After extensive conversations with him, we finally agreed to take the vehicle back and refund his money. Mr. Smith in turn agreed to remove the explicit comments about Cartwright Motors from the eBay reviews. He never did what he had promised. Therefore, we are asking for assistance from eBay to remove these comments as it has a negative impact on our business. Your immediately attention to this matter is greatly appreciated as we have sent numerous complaints with no response.

60

My eBay account was un-linked from my PayPal account! I have been on the phone three hrs and talked to 15 different customer service reps at Paypal and eBay both. I'm on 16 now different employees now with no end in sight. Can anyone help me out? Has someone hacked my account? With how much money I spent the service is unreal.

20

I ordered outboard motor parts (fuel line) from Leader RPM Kalamazoo, MI 49009, and when the parts came I only got one (1) foot of each item ordered, not the small roll of fuel line which was shown/pictured in their advertisement. Nothing in the page said I was ordering one foot of fuel line, or that the line was sold by the foot. The add is misleading and is not as advertised. The add should be corrected to reflect the amount (feet) of line you are bidding on, and the price per foot. Their price on the fuel line, at the per foot rate, is three times what I could bought it for at a dealer (almost $5.00 per foot).

40

The buyer of my sweatshirt claims it is not authentic. - ok, so she doesn't like it, I say it is authentic. I paid to ship it to her, FREE SHIPPING to her. Now why in gods name do I have to pay her to ship it back to me? If she doesn't like it or thinks it is not authentic then fine. But her stake in the transaction is she pays to send it back to me. I pay - she pays 50/50. This is a scam.

60

There is no way to contact Ebay if your trouble does NOT fit in their pre-described radio button select-able boxes! I have a warranty issue with an Ebay purchase. I am well within the window of the sellers described warranty window. The seller has not responded to multiple Emails. Ebays customer support is just a source of frustration and I have no further recourse! Its obvious as it can be to me that Ebay does not care! I have been a long time user over 10 years and have over 1600 transactions! I am sad they will not help me!

20

been member here since apx. 2001 - received email last month that one of my listings were canceled for policy violations - item was a rifle muzzle brake - 6 + phone calls 3 with supervisors ? - at the time of listing there were over 1,300 of like + similar items for sale + over 400 in sold listings ( currently over 2.270 for sale ) - explained to supervisors + provided listing #'s - was told that they would review + that i must call back to find determination ( would not email ) - now probably over 3 hours on phone - called back + was told that my listing was a violation , in that phone call i provided them with multiple firearm receivers for sale that are a definite violation of both ebay , federal , + most state laws - all of those listings were completed + i reported 8 others to them via report this item - none were canceled - still more are listed currently - does any body at ebay have a working knowledge of their own policy + firearms laws - total frustration - then i was told that it was an assault weapons part , it was not ! - total frustration in dealing with ebay + clueless administrators + supervisors !

40

They issued me a coupon for $10.00 if I sold an item on eBay. When I went to redeem my item it showed I would pay $0. I ended up only getting 5.00 credit for the 10 coupon. They didn't tell me before I clicked by it now that It was a typo and I had to pay shipping and lost the other $5.00 of my coupon. Customer service was no help at all. They didn't offer to give me a new coupon or nothing. Amazon would have made it right.

40

I noticed that eBay is one of many places that the confederate flag is no longer sold. You may notice that because of this eBay will be one of many places I refuse to spend my hard earned southern money. If these changes please contact me and I will be pleased to do business with eBay again. But in the mean time this is good bye!

40

I sold a nice collection of comics books on eBay, only to have the buyer complain the comics were not what was described. The ad read as such, and the ad also stated in bold. And this same ad ran for several months, with other potential buyers asking questions and making contact with me.

I had lots of very clear photos, front and back covers. The buyer decided he couldn't do a quick flip and a quick profit, so he wanted to return the comics. I said no, and he cried to eBay. I contacted eBay corporate offices at least a dozen times, and was told they understood, but could only go by what the 'BUYER' said and his photos.

The buyer was trying to pull the old switch-a-roo, and show eBay a photo of a comic that was clearly not even mine with pages cut out? EBay took his word for it, withdrew the total amount plus shipping from my bank account. I'm so upset, that I'm thinking about contacting an attorney and filing a claim against eBay. I would tell ANYONE, that eBay are crooks, they cater to crooks, and they (eBay) will lie to you and tell you anything to suck you in and then suck you dry.

20

Absolutely ridiculous! Their program does not erase the last shipping address and return to the customers shipping address; therefore, if you mail a gift to a friend and then later order something for yourself, the item goes to the friend, not to you. I was in the systems business for 39 years and told them in December they needed to change their system.

Recently, I order an item for myself and instead of going to my shipping address, it went to a friend for whom I had sent a juicer about a month earlier. Customer service in eBay on the phone told me I had to contact the shipping company to resolve the matter. Can you believe that? eBay is out of control!

20

Here is my latest issue with Ebay, believe me, I have a lot of them. With this one I am extremely frustrated with the overall system that Ebay uses for Item not as described cases. I recently sold an autograph that had a C.O.A. I don't sell autographs very often, I mainly sell toys. When I got an offer for this particular autograph, I did my research on the buyer. He is a seller of high end autographs on eBay. So I thought this is the perfect buyer, because he knows what he is doing. He, I would assume also did his research on the item before making an offer.

So we went back and forth before agreeing on a price of $400. I get a message 3 weeks later, he is stating the item is not authentic. I have a 14 day return policy, which he missed by a couple days. But, I still was curious as to how he came to this conclusion. He said he has a letter of Authentication from Academy of Manuscript and Autograph. That was it. He didn't even show it. So I called eBay, and they said that under their 30 day money back guarantee, that he has 10 more days to return the item for a full refund. I asked them why do I have my own return policy if you just bypass it? They said my policy is just for buyers that change their mind. But for an item not as described, they use their 30 day policy. I then asked, don't they have to prove that it is not as described? They said no they don't. WOW!!!

So I decided to look into this buyer and AMA. I got the buyer to send me his letter of rejection. With that and some information from some of his current listings, I did some research on them. I found discrepancies left and right. I went to AMA's facebook page, they have not had a comment since 2011. I also googled both AMA and eBay user b7312. I found multiple blogs showing listings that had gotten pulled because they were fake. Nobody has anything good to say about AMA. So I showed some of the info that I found to b7312 and he quickly closed the return case. That to me shows that he is a complete fraud. I have reported some of his listings that I found to be fake to eBay, but they still are up more than a week later. He left me a negative feedback stating that the item was found to be a fake and buyer beware!

I asked eBay to remove it, because it is a completely false statement. He showed nothing to prove that it was not authentic. They told me I had to prove otherwise. What a joke! How can I do that? I don't have the item anymore. My listing showed that it was authentic already. They still would not remove it. So now, out of all this, I am the one who gets hit with my first negative feedback, after working for a year to get to be a top seller so my listings will show up in search. That is a whole other issue I am having. It should have been months ago that I was top seller. Again, a whole other issue.

Anyway, Ebay please clean up your site. You have top rated sellers who have over 300 negative feedbacks and treat their customers horribly, but as long as they sell thousands of items their percentage qualifies for Top Rated Seller. Just wrong!

20

I have ordered 8 Items on eBay since January 2015 and have only received 3 of these items. I have tried contacting eBay and seller several times with no avail.

I am currently living in China but I do not speak Chinese, so I had to use Ebay as a guest so as I could order in English which was suggested by an eBay member. I have only received 3 items and 5 items have never been received. I contacted sellers through email and they said I would need to be a member to receive a refund because I would have to accept insurance file claim on Ebay.

I then contacted Ebay on several different occasions over the last 2 months to receive a user name Id to get a refund or for them to do it on my behalf but they never solved issue and then closed the email address I had to contact with them.
It is a joke at this stage to be honest and I can't contact ebay from China on any given phone numbers and they have now closed to email account.

I have bought several items over the years from Ebay. I don't know how to contact Ebay from here? I suppose I am just out of pocket now. I will not be shopping on Ebay in the future.

20

On 4/25/15 I ordered a turbo torch from eBay from seller dak809, there was not enough information on torch, only 2-pictures. When I got torch, it was the wrong one I needed. It only connected to large tanks. I ask eBay and seller to except a return and they both told me no. I told them I would no longer do business with them. I am a business owner and purchased a lot of items from them and this is the way they treat me. Be very careful on there, they are not loyal to customers.

20

Well I bid on something and seller agreed. She said her account was compromised with her checking account on eBay, and she needed a money order or check. I sent a money order, and she received it. I waited almost 2weeks and I sent her a nasty message wondering where my item was. She said she had a death in family and would send it. I never receive it. The worst part is she filed a complaint on me. It said I never paid for it but I did.

She said she received it and since she won her complaint, she would mail the money order back. Still no word after over a week. This has gone over a month now...I have a copy of money order an all the emails. I feel like I was scammed. I'm pissed about it,,,,then she tell me to not email here again or she report me to eBay,,,,she got the item and my money and won her case supposedly for me not paying here!!!

20

Ebay has slowly but methodically taken away the amount of free listings it offers to it's sellers. This process began with not allowing sellers to RE-LIST items for free through there bonus offers to sellers making it only possible to list NEW items.

Now they have gone a step further by decreasing my number of free monthly listings from a usual 100 to 40! There has been no explanation nor is this in isolated case. Other sellers are experiencing the exact same issue. I understand that Ebay has been going through financial problems but this is certainly NOT the way to solve them! Ebay should realize that without sellers they have nothing!

Ebay and Paypal already take a generous portion of every sale when our items sell and now they are pushing is toward paying 30 cents every time we list an item regardless of whether it sells or not. I WILL NOT pay the 30 cent insertion fee! I do hope Ebay changes it's direction here. If they eventually take away all free listing offers I WILL be shutting down my seller account which has just by the way reached 1,000 feedback rating.

40

I was a seller on E-Bay since 1999,with over 3,300 feed backs.They permantely suspended me,because I did not give all the buyers tracking numbers,I have not been able to get back on for the last 16 months.I thought that was pretty picky to do for a good seller like me, I want to get back on,Any help out there on what to do?

40

I purchased a fin for swimming called the force fin. The seller stated the fin was a large size. When they arrived at my house the fin were a medium size. To tight for my feet. WHAT DO I DO? I assumed the seller was honest with his add, but he was not, maybe to him it was no big deal but to me it was huge.

60

I was sent the wrong color glasses and am told by seller he has no more. I even sent him a picture of the glasses. I should not have to pay for returning something I did not order. He says he has no more of this color and I can pick something else for free but there are no more cat eye glasses in lavender. So no I am out $8.00. More so, he sent the wrong color and that's fraud in my opinion...never again can I trust shopping ebay.

60

I bought a PS4 From Newlineelectronic2014 on Ebay the other day. I received it in the mail but had to ship it back to him right away because the item did not work. He sent us another PS4 however, it has stopped working a month after being used. We are very disappointed in this seller and are now out of a PS4 and money. This seller needs to be banned from being a seller on Ebay.

60

I ordered a tailgate fro from an EBAY seller. He said that it was in great shape but had a small dent. I paid $350 for the tailgate & $120 for shipping. He used UPS. When I received it, I opened the carton that it was packed in. It looked as though it had been packed well. I was not happy to see the damages that I found. The sides are bent, there is about a 3 in dent below the handle, & other dents in the outside painted panel. I took it to my body shop & was told that it would cost more to repair than to replace with a new tailgate. I have photos of the damaged tailgate to support my claim. I've tried numerous attempts to get the seller to refund my money. He has been persistent to say that it was in good shape as he had claimed in his selling info. He has offered me $100 up until today & he said that the best he could do is refund $150. That is no good. I've sent Ebay a message several days ago but have not heard anything. I would like a full refund. I paid for it thru PayPal. What is my next step to my resolve?

20

I'm a first time user, placed an order, it didn't arrive, so i checked with ebay they said my ebay acct. was hacked! I hurridly cancelled my credit card and called paypal was asked to refund my acct. Nerve wracking fiasco. Last time i try ebay.

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