Guitar Center Customer Service
Rated 1.53 of 5 Stars
Based on 15 Complaints

Contact Guitar Center Corporate

Toll free phone number: 1-855-770-3373

Guitar Center is privately owned and is the world’s largest seller of guitars, amplifiers, drums, PA systems, DJ equipment, stage lighting and recording software. There are 269 locations in the US with over 10,000 employees. Revenues in 2014 were reported as 2.14billion.

English speaking Customer Service is 855-770-3373 and Espanola 877-682-5402. You may write to CEO, Ron Japinga in a letter addressed to him with 5795 Lindero Canyon Road, Westlake Village, CA 91362.  Also you may find online assistance here. The corporate office phone number is 818-735-8800.

Founded in 1952 and featuring rentals, equipment leasing, rebates, layaways, and online sales, the hottest item this year is the newly released Jimi Hendrix Signature Strat. The Guitar Center slogan is “selling the greatest feeling on earth”.  Social presence is found on Facebook, Twitter and YouTube

Experienced poor service? File a complaint here!

Guitar Center Contact Information

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  • Guitar Center headquarters address

    • 5795 Lindero Canyon Road
    • Westlake Village
    • CA 91362
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    7am-6pm PST, Monday-Friday

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Top Guitar Center Complaints

Browse more than 15 reviews submitted so far


I have been a long time Guitar Center customer but maybe that will change. I tried to purchase a book with a Guitar Center gift card on May 9th 2019. I canceled the order when it did not come after waiting a month. I had been expecting a credit back to my giftcard but the balance remained at zero. I contacted customer service and they promised they would send a replacement giftcard that has still not arrived as of this date 6/29/19. When I contact Guitar Center they are good with the apologies and excuses, but fall short on service.


I've been getting my gear from guitar center for 10 years. If there was a problem, there was always a solution. Whether it was a trade back or buying something brand new, I've walked in over 100$ short for my first line 6 spider. I bought it at 450$, the brand new price with tax was around 600$. My last two trade ins, I got 180$ for a spider valve mkii. Brand new an mkii is around 900$. This one had brand new tubes and near perfect condition, the tubes in it 120$. They gave me 350$ for an ibanez 7 string prestige. The brand new cost is around 1500$. Now having completley ripped me off twice, I thought something could be worked out to trade my 1500$ prs s2custom 24 fret for a 600$ shecter. They offered me 550?? So basically, you want me to trade this high end guitar in for a far cheaper guitar, and you want me to pay on top of that after you completley ripped me off on the last two trade ins. I think it is fair to say that 10 years of loyal business with guitar center is coming to an end...that is asides from string maybe. I used to hang out for hours at guitar center. I practically lived there. This new crew has managed to drive me from any desire to hang out within the walls of what was once a sanctuary for higher level musicians in the capital region. That same community that rose around me, died when I left. That store is empty when i walk in on a saturday. I used to have to pick and choose who I would hang out with because SO MANY of my friends would be there. ALL GONE. You might want to consider replacing a large amount of what appears to be the snootiest, snobbiest, rudest, crew of (musicians? are supposed to be open minded and accepting) - to ever reside in a music store. I'll be happy to make that trade still, and maybe even continue business, but I need a long descriptive apology and a guerentee that this horrible service won't continue. It wasn't just trade backs. I have dozens of sketchy scenarios of employees not giving me receits, doing returns wrong (somehow 180$ of a return ended up on my gear card where it would do nothing.) I've held my complaints out of loyalty, but people acting like they don't see me and using passive agressive tactics to make me feel unwelcome and ripping me off is unacceptable in any professional situation as a former manager of restaurants and clubs. I can do a better job myself if you need a replacement, I am here and qualified. They drove me from the store, an actual former professional musician, and my community left with it. My business is one thing, but you lost my influence; and that will hurt. Have a nice day. Best of luck in the future. I saID most of what i had to say. I say most because there was so much it can't be included in one complaint.


I have been doing business at the GC in Beaumont Tx. since they opened. I tried to finance an expensive item that would only finance for 6 months. I had to go to Sam Ash to get the 24 month deal. Your business has faltered as the years go by as I hardly ever get a call back when I leave messages, unknowledgeable and unhelpful staff, the low value you put on quality name brand items we trade in, the lack of quality gear at the local stores,etc. I would have loved to continue shopping at my local GC but think it's time I took my business to others that can actually care about their customers. What a shame...I have probably spent $30,000 at your stores since doing business.


I recently purchased a Boss singer pro live guitar amplifier. The item was not in stock and had to be ordered. The foot paddle was a separate item that did not come with the amp, after complaining about his I recieved a small discount. I was told the amp would be shipped to my house within 5 business days. It came 2 days later, not only was it the wrong amp it was used and had no power cord. I called the store immediately to find the amp was pulled off the floor from another guitar center. I was not notified that it was a display model coming to me. I was told I needed to return tyr amp to thier store. I do not have the time to drive 20 miles to do this, so after much debate they agreed to have it picked up by UPS. I had to call to set this up. The next day UPS picked the amp up. It was returned on Thursday as I recieved a tracking number. I recieved no courtesy call from guitar center all weekend. I called to see the statis of my amp. They did not even know the amp had been returned and he lied to cover this. I have been lied to through out this purchase so much that I am about to not only cancel my order but to quit doing business with your company all together. Apparently you do not care to satisfy your customers.


Dear Sir/Miss

On this past Monday, I visited your Walden Ave/Union RD (Cheektowaga, NY) location Guitar Center.
This particular visit was for the purpose of selling some of my equipment. I took in a pair of studio monitors, a Nektar Panorama keyboard controller, and a Motu Ultralite Firewire/USB hybrid audio interface. I told them that I needed to get at least $550 for those items, which cost me in the vicinity of $1700 when I bought them. My stated amount wasn't frowned at – as long as the equipment worked, and they went about exploring that concern.

Just as I knew, the equipment passed with flying colors. That employee then went about doing something on the computer, then gave me the verdict. For the monitors they could only go $120 for the pair. The Nektar controller would fetch $140, and the Motu interface would grab $170. That, would have me with $120 less than what I had asked for. I thought about it, for a minute, and decided to just accept that. I was buying a piece of used gear, from them, and really NEEDED the balance of that money. So, the guy that had been working with me went to go get it signed off, and continue with the transaction. However, he was stopped, and informed that there was something else for him to do. The guy who took over (who was the manager) went to get the funds. When he returned, he placed four one-hundred dollar bills in my hand. I looked at him, and said that it was supposed to be $430. He said no. I THEN informed HIM that the other guy had said it would be $430. But, again, that manager said that that was not the case. He said that he HEARD the other worker say $400 – which that guy hadn't. The other guy knew just what the amount was, because I saw him use a calculator to add up the four figures ($60+$60+$140+170), as he restated the total to me. Time was tight, and I had to take care of some business. I didn't try to fight it- there, but had made up my mind to make this situation known.

For years I have been doing business with your stores, but that will change now. I have always preferred doing business with brick & mortar outlets, and it is a shame that your business happens to be the only 'players' in town, for those who are so musically driven. Unless something is done, to make right what took place, I will never, ever step into another Guitar Center, again.

Advanced thanks, for any addressing that you give to this matter.

Nathan Alston


I purchased a new guitar from the website on 12/15/18 that was a “doorbuster” for $149. By 12/19/18 I had not received any communication regarding shipping so I called customer service. I was told there was a problem with my order and they would have to reorder it. I was then guaranteed that it would be here by 12/21/18. On 12/20/18 I still had not received a shipping email so I called again. The representative stated that he would call the store and make sure it was set to ship that day. When he came back on the line I was told that it would ship today, but he wanted to inform me that it had to be packaged up because it was their floor model and was in “excellent condition.” I then asked if I was going to be given a discount on the price as I did not order a “floor model” I ordered a brand new guitar. I was told that I already received more than 15% off the original price and it could not be discounted further. I stated that the “discount” was their sale price and that was for a new guitar. I will be contacting the better business bureau as this is false advertising. I will also NEVER shop at a guitar center again!!


I guess Guitar Center Lubbock no longer wants my business.I have spent a lot of money in this store since April I have bought 2 Gibson acoustic guitars a new J-45 and a J-15 and a Fender USA Telecaster as well as three ukuleles and a lot of accessories and was planning on buying two Martin guitars as Christmas presents for my grown children latter this month but not now. I made a deal over the phone for $1699 on a guitar they had listed for $1899 it is a used acoustic guitar and the add said with a case,But when I get there the case they bring out is for a Dreadnought guitar and the guitar I was buying is a 000 size.They treat me like I was a criminal asking for a case that would actually fit the $1700 guitar I was buying or take some more off of the guitar I was buying to offset the cost of a new case,Anyway I will never shop here again. I will take my money where it is appreciated.


Kind of a long story here. I went to Guitar Center in Oakdale Minnesota Tuesday to order the Alesis Strike Kit. The guys were super cool and tried to help, but either our bank or the computer at the store was not letting the transaction go through. We were to come back the next day and we did but the guy that was working was having troubles so we were going to go to the bank and just get the money. I had gotten an email from guitar center saying I could just order online, so instead of getting the money we ordered on line. I was told 3 to 5 business days and the kit would be here. As of today the order is still in the processing state. I got on tech support chat 3 times today and was told that they would "reach out to the team to see if they can get this moving". Then it was "give it a couple hours and there should be an update" and that it should be 1-3 days. I ordered the kit online TUESDAY and it's now Friday. at 4:40 I got on chat again and now there is no response. I can't cancel the money transfer from my bank and am told I have to do it with guitar center. Unfortuantly it's to late in the day to do so and so I'll have to wait till Monday. This is the worst bunch of baloney I have ever EVER gone through to make a purchase. By what is happening to me right now you'd almost think guitar center doesn't want to make a sale. Next time I need new equipment (which I do need some stuff for my bands lighting and probably we'll need more sound equipment), I guess I'll have to go through Sweetwater. This sucks huge.


Ive been researching on how to purchase alvarez pc-1 case. Its for a alvarez delta 610etsb. I contacted tom k at alvarez he said they dont sell direct so guitar center would have to order it. Your store in tempe got model i wanted so i bolted down ive been waiting to try this model for year. I was ready to purchase guitar so i inquired by email tried three times the first time customer rep austin spear said he didnt get my email. The next two he didnt even reply to. So i went into store talked to rep on floor gave my email and request and no one got back to me. Ive been a customer of guitar center since 1987 when i special ordered my mesa boogie mark 3 which was a great amp . With all the options these days i have so many more options i just have been a loyal customer for a long time. I like the alvarez 610 models which are made by guitar center but i have been looking at other sites im very disappointed by the service and at tempe store were most the time the employees just stay behind the counter in group and have jam sessions . cordially yours joel jobson


I ordered a brand new cry baby 535q wah pedal on july 23 2016 paid for it in full order #gc11431069 when I received it. I noticed it was not new it was a floor model didn't come in a box no warranty or registration card. I called the store manager from guitar center located at 160 rt 22 springfeild nj 07081. I spoke to dave s he apologized for his worker for shipping a used wah pedal he said he will compensate me with a pack of guitar strings. What an insult guitar center should retrain dave s on how to be a cautious store manager if guitar center wants me as a continuing customer they need to compensate me a little better than just a set of lousy guitar strings.


On 2/20/2016 I went to rent Guitar Center qsc k-12 speakers in Jacksonville Florida at your Atlantic Blvd store. I spoke with the customer service / rent manager Todd, and he gave me the speakers, stands, etc. I then set up speakers for a wedding gig I was hired for and did a sound check. To then find out that one speaker was blown. Long story short, I had to refund my client 100 for me being late, having to drive 15 miles back to get another speaker, making them start their wedding late. This made my business look bad and I lost a client behind this. I am trying to say that Guitar Center corporate headquarters policy needs to be changed to were this doesn't happen again. Guitar Center guys have a good reputation that's why I conduct business with you but after this I am considering going else were. Very bad business.


Today i wanted to trade my pioneer mixer with an open box mixer. Their mixer was missing some of the knobs. I asked the manager if i could take the one from my,but he refuse to let me do.I decided to trade it my a new one. However, when i got there the second time, I was not attended the way it should. I was being ignored without attention. Therefore, I decided to leave the store. I would thing by the second time i would get a better service. I did not. So i would bring my business somewhere else.This was the San Jose store at Steven creek.


I have bought lots of equipment from guitar center, and am terribly disappointed in the store services, salesmen in the Amarillo tx , and Albuquerque, have spent good money on p a systems, mics, guitars, strings, and am feeling like im only a commission to salespersons, bought a fender guitar, with string promo, and no one seems to know how I go about getting my strings, took a guitar to Amarillo store, to get repaired, repairman didn't want to help me, I spent good money in these stores, but wont spend anymore. How can a write my complaints to the corporate headquarters? I bet the CEO would want to know!


Guitar center is bull. I bought 2 items in cash and both of those items did not work. I was given 2 separate checks as a refund. I paid cash and I was given checks. Checks cost money to cash $7 a check! Nowhere on this receipt does it say that refunds will be given in the form of a check.

I called the Guitar Center "corporate office" which is not the corporate office it's the .com...screening the calls for corporate. The only resolution this company has come up with is to call the store and have them write me 1 check. I paid cash. So now you want to have me drive all the way back to your store wasting gas and time and more money both ways to get 1 check. Everyone that I spoke to when I called Guitar Center customer service number, in the process has had an I do not care attitude and a bunch of smart remarks.

Do not buy anything from guitar center....spend your money somewhere it's deserved.


My daughter wanted an electric guitar for her music classes and I didn’t have enough knowledge about musical instruments. But after contacting Guitar center, I was able to buy a guitar of her choice. They have a wide range and she was able to choose the best for her passion. Guitar Centre not just have guitars but all sorts of musical instruments like Bass, Drums, keyboards, DJ related equipment etc. at unbelievable prices. I would generally never write a review unless my experience with the product is good. I thank GC for delivering the piece on time and it was packaged well. Anyone looking for any musical instruments the GC is the place to look for.

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