Wyndham Hotels Customer Service
Rated 1.08 of 5 Stars
Based on 1179 Complaints

Contact Wyndham Hotels Corporate

Toll free phone number: 1-800-466-1589

The Wyndham Hotel and Resort is one of the largest hospitality chains in the world. Within 100 countries there are several hotel brands operating within the Wyndham Corporation. There are over 8000 hotels and revenues in 2013 were reported as US 5billion. In 2007 there were over 33,000 employees with the company. It is publicly traded on NYSE:WYN.

To reach Guest Relations call 1-800-466-1589.  You may also contact CEO, Stephen P. Holmes at Wyndham Worldwide, 22 Sylvan Way, Parsippany, NJ 07054. The corporate phone number is 973-753-6000. You may also contact Club Wyndham at 1-800-251-8736. Find Guest Support here.

Club Wyndham, Wyndham Rewards, Trip Rewards, Dolce Hotels & resorts, Wyndham Grand are part of the chain offerings. AARP savings, Bed&Breakfast plans and a recent US World and News Magazine #1 in Travel Rewards are noteworthy. Social support is found on Facebook, Twitter and Instagram.


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Wyndham Hotels Contact Information

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  • Wyndham Hotels headquarters address

    • 22 Sylvan Way, Parsippany, NJ 07054
  • Company website

  • 1-800 phone number

    1-800-466-1589
  • Better Business Bureau rating

    A-
  • Customer service hours

    9am-6pm EST, Monday to Friday

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Top Wyndham Hotels Complaints

Browse more than 1179 reviews submitted so far

20

My stuff was removed from my room my stuff was stolen and they had no reason for doing this and didnt refund my money

20

I need more then 100 words to make my complaint. So to start windows had no locks to keep.window closed front desk had to wedge a wood stick to keep window closed and somewhat secured. Guest above us was stomping so much couldn't get a minute of rest i go to front desk to complain and i was told its only 7:30pm. Free continental breakfast i know what that means it was hard granola bars dark brown orange juice and very bad cold coffee. Very dirty i go the 1st 3hrs i was there and just wanted a refund they say i can go but i wont get my money back. I can do 4 or 5 of these pages. Just cant believe been staying in super 8 since the 90's

20

I reserved a room at Baymont in Florence Sc. I have never stayed in a hotel as nasty as this hotel. First off it is not clean. The air conditioner is covered in dust doesn't look like it's been clean in a very long time. Someone's dirty sock is under it and something I have no idea what it is. Hair on the toilet, soap scum and dirty in the shower. Walls a pure nasty. It looks like someone was killed in the from blood splatter on the ceiling above the bed. Mold in other places on the ceiling Possibly blood. Mini fridge doesn't work and leaning microwave nasty with food left in it. Sheet has red stains. Furniture falling apart. Broken box spring bed dips. Phone missing buttons cords falling out of it couldn't call office. No remote. This rooms is pure nasty. I am traveling for work. I will not stay in this room. I will sleep in my car before I stay here. I have pictures but it will not let me upload them!!!

20

1st issue was we didn’t get the rooms we reserved online ahead of time even after paying more for said rooms, even after going to the office and saying something and showing the reservation email. We also didn’t get the extra money that we paid for said rooms the guy at the desk that barely spoke English says your going to have to call the place you reserved thuggery room through, that was the website for Super 8 and still he did not help us at all. What we did get was a room that had milkshake of some sort dried on the picture hanging about the bed a broken toilet seat broken toilet paper roll and a dirty toilet. Also a exposed tac strip that I found by steeping on it. We got an AC that is falling apart that makes a crazy loud ticking noise while it’s on. Ashes from the people that stayed here before us or hell who knows how long the have been in here maybe as long as the nasty cockroaches that are crawling all around our room. COCKROACHES!!!!!! Sadly we were not here long enough before heading out to our concert we were attending and after the concert we had all had a few drinks so we had no choice but to stay in this bug infested broken run down room/hotel. Room 229 on 9-15-23

20

Good morning I have tried with great effort to try and get this charge reversed. We came in the your Virginia Beach location with a larger group prob 10 rooms I was first to arrive. The hotel had a very strong odor of marijuana and human waste. The hotel hallways were in need of repair and paint and were extremely dirty. I attached photos to this complaint. I spoke to the hotel directly but all I keep getting from anyone is you signed a contract and would be charged a night of canceled. I fully understand this but when we sign the contract we are also expected a certain level of service sanitary conditions and safety. In this case it was not given. I would live to discuss this further and can be contacted at Thank you

Marty

20

Painter's Lodge, Campbell River.
Aug 27th 2023, about 2pm.
Your small motor boat with lodge name on side, was speeding within Discovery Harbour well in excess of posted 3 knots - inconsiderate behaviour, and not good advertising for the lodge.

20

Hi all. As you probably know, we are totally disappointed about the treatment that we received at Howard Hohnson by Wyndham Pasadena. When we came back to the hotel, at the first night (23rd August), we found out that our room’s door was not working. We asked for support to the reception, but the person was not able to open the door. After about 1 hour, he gave us a smaller room (at 1.00 AM !),where we had to sleep without having the possibility to access to our room in which our personal belongings and in particular our medicines were. Therefore we had no chance to take our medicines, to brush our teeth and to sleep with clean clothes. At 6.30 in the morning your colleague woke us up to inform us that he was able to open the door of our original room, but the door lock didn’t work well. So we slept only 5 hours and we didn’t solve the problem. In addition the shower didn’t work properly (it had only hot water). When checking out, we asked for a refund to your colleague Tommie, but he refused our request and didn't offer any other reimbursement

20

I am an ex-employee there and this hotels practices are completely unacceptable. i had co-workers constantly going out and smoking marijuana on hotel property. One employee regularly givers her phone number to guests. The owners know about this but they just don't do anything about it. there has also been bedbugs that have gone unchecked. At the very least, wyndham needs to come check this hotel if you want it assoicated with the wyndham name

20

Worst hotel ever!!! You should be ashamed of your selves. Y’all could clearly see I was over charged. I don’t care if it was prepaid or not you should know right from wrong and charging me $1532 and $942 for three days is absolutely ridiculous. I should get a full refund for the stress you have caused.

20

Went to a Baymount in Michigan on 8-19-23. Stayed less than an hour. First we were greeted by police who was escorting a man out next to our room. We walked in to find filthy carpeting, broken lamp shade, rundown bathroom, toilet was running. Kids ran to the pool and lasted 5 mins. pool was dirty, chairs were dirty, and my grandaughter grabbed the railing to walk into the pool and the railing broke. The kicker was blood stains on our top sheets. Unfortunately we could not stay there. I am asking for my money back!

20

Days Inn Melbourne, FL. I booked a room through Booking.com I checked in Wednesday July 19th I told the desk clerk I may need to extend my stay she said no problem just let us know and we can do that. I told the girl Saturday 7/22 she said you have til Monday and just come down Monday morning and we can extend it or you can go online, I said I'll just book it online which I did received a confirmation on July 22, 2023..#83582EE017870 I didn't think anymore about it then I was eating lunch Sunday July 23, 2023 and got a phone call from front desk saying I was supposed to check out today I said I thought it was Monday she said no I said ok I'll take care of it right away in about 30 minutes she said that's fine no problem just come to front desk everything is fine I thought!!!! I told her I had a reservation she said it is for Monday is already ok, I said great I'll be right there and pay for tonight I was mixed up or I heard incorrectly again she assured me no problem, no big deal, just come to front desk and take care of it I said I'll be right there. I went straight to front desk and the girl was all smiles til I told her my name her entire attitude towards me changed she was hateful and rude and offensive she stated I needed to leave immediately would not tell me why just said management said you need to go I said but I have a reservation and she said yeah we cancelled it. I handed her my keys to room and she said I will let you in to get your things and you need to go! I was embarrassed, people in lobby were looking at me it was absurd I intend to get a full refund of my stay I intend to be compensated for the room I had to get at last minute notice and I intend to consult with the Cherokee Nation about a discrimination lawsuit against your employee and Days Inn Melbourne FL. You can rectify this easily by a comp room for one week 7 days free of charge for this outrageous conduct and I will wait for 10 days a response from Wyndham.

20

Here is a picture of a roach that ran across the bed. This is unacceptable! Absolutely disgusting. I embark on the ship tomorrow and I won't enjoy the first day because I will be sleeping since I cannot get any sleep in this nasty room.

20

I am currently staying at your Super 8 in West Palm Beach. It is absolutely disgusting. Because there are no refunds I have no choice but to stay until morning. I will not even take a shower here. Over $100 was paid for this room. I was not able to upload the video but I uploaded the picture of the blood on the platform of the bed. If I am contacted I will send the video of the room. This is truly unacceptable and a poor representation of Wyndham Hotels.

20

Reserved room thru priceline. Handicap accessible--confirmed. Got to hotel at midnight. No Handicap room. Desk person asked me to step away from desk then called soneone about a problem with no Handicap room for guest. They gave us deluxe room on second floor which is great except i have difficulty with stairs. Small town, no hotels close by. Have filed complaint.

20

My card was used without my permission at one of your locations I contacted the location they informed me that someone was checked in under my name but insured me that my card was not used I emailed the manager Peter the transactions from my bank and he emailed me back days later that my card was used they made the person leave that used my information but didn't contact law enforcement I need this matter taken care of I'm currently out of 400 dollars he hasn't emailed me back sense he told me my card was used

20

Is it the policy of Wyndham hotels to hold (more than) $100.00 from account.
On my departure from W. after staying just one night, my bill was $247.38. +100.00 hold.
The front desk staff took a total of $594.00 from my account.
Subsequently, $347.38 was put back into my account a week later but when I called to complain why my card was authorized multiple times, the staff lied to me about my money and dismissed me. They would not just admit that they made a mistake.
I have bank activity statements and email.

Laquinta New York, NY
333 West 38th Street
New York, NY 10018

20

We stayed 2 nights at the Davenport Iowa. Our first room the toilet would not flush and no water was in the tank, the fire place was taken apart and the window to the room was so fogged and stained you could not see out.
I requested a move, got moved... I will attach pictures, there were small holes in the sheets and stains throughout. The curtains are worn with holes as sunlight shines through them when closed. We had one bath towel and one hand towel. No coffee in the room and no cups. There was hair in the bathtub and urine on the outside if the toilet.. I didn't expect the world from a super 8 but I sure expected more... i also went and asked for an extra blanket because there was only one thin one on the bed and was told they have no blankets.... i have multiple pictures but it doesn't allow me to attach but one. I was not even told sorry let alone reimbursed any amount of money.

20

Hotel was very dirty. was told I would be moving rooms but that never happened. Room smelled like marijuana and was very loud.v

20

I sent this to the manager with no response. They literally just stole her money because their staff was too incompetent to address our concern

My girlfriend will now have to sleep in her car after work. I will be filing a lawsuit if this is not rectified before the end of the day

Dear Manager of Days Inn & Suites by Wyndham Strathmore,

I trust this message finds you well. I am writing on behalf of Ms. Alix Aldred, who encountered a regrettable issue with a recent booking at your establishment. The handling of this issue, it seems, has fallen short of both acceptable business practices and the requirements set forth by provincial consumer protection legislation.

Early this morning, precisely at 1:21 AM, a reservation was made under Ms. Aldred's name at your hotel. We understood from the information provided at the time of booking that your establishment was situated in Calgary. Upon realizing that this was misleading and the hotel is actually located in Strathmore, the reservation was promptly canceled at 1:23 AM - a mere two minutes later. The booking was made through Expedia, with the reference Itinerary # 72606233332416.

Following the cancellation, Ms. Aldred reached out to Expedia at 1:25 AM. Expedia representatives informed us that they had contacted the hotel but were unable to get assistance from the staff member on duty. They advised us to call back at 7 AM. We also reached out to your hotel directly to explain the situation, only to receive the same advice.

Adhering to these instructions, we called back at 7:20 AM, at which point we were informed by Ms. Sonja that a refund was not possible, despite the room having been rented out already. An online search of your establishment at the same time showed multiple rooms still available for booking. This discrepancy gives the unfortunate impression of dishonesty and misleading conduct.

In order to seek a fair resolution, we enlisted the help of Expedia, who agreed to mediate in the matter. However, Ms. Sonja refused to cooperate, thereby hindering the potential for a reasonable resolution.

I would like to highlight that according to the Alberta Fair Trading Act, businesses are prohibited from partaking in unfair practices. Such practices are defined as any act or omission by a supplier, directed toward a consumer, that is misleading or aggressive and can affect the consumer's conduct or decision about a good or service. In this case, the misinformation regarding your hotel's location in the booking information is potentially a misleading act.

Adding to this, the immediate rebooking of the room and refusal to cooperate with Expedia contribute to the perception of an unfair practice. This action, which essentially results in double compensation for the same service, can be construed as misleading and aggressive.

Under the Consumer Protection Act, all consumers are entitled to fair, just, and honest treatment. While I appreciate that businesses may have specific cancellation policies, the unique circumstances surrounding this situation—namely, the immediate cancellation and subsequent rebooking of the room—demand a response beyond standard protocol.

Given the importance of good business practices and maintaining consumer trust, I urge Days Inn & Suites by Wyndham Strathmore to reconsider its stance on the refusal of our refund request. As a customer-centric industry, I trust that you will appreciate the significance of customer satisfaction.

I kindly request that you review our case in accordance with the relevant Alberta laws and regulations. I am hopeful for a resolution that not only demonstrates good business practices but also respects consumer rights.

I appreciate your attention to this matter and look forward to your prompt and positive response.

Best regards,

20

La Quinta Inns in clearwater 3301 Ulmerton RD. This is the most diabolical excuse of a hotel. This hotel is nasty, dirty,fiftly . People are so rude and not helpful. I was called out my a desk employee by the name of Milly, very nasyt,rude person. I checked in on the 7/7/23 and was asked if I had any pets I told the front desk person,yes two and was told there was a pet fee, no problem. On the 7/8/23 my daughter and I was on our way out to eat when I was called out by Milly,saying that did I have two dogs. Told her no, two cats that were here for a show. I was told they were not allowed, because they pee, this room is nasty, I would never allowed my cats to walk on the carpet in this room they, may catch something.

Milly telling me it was the policy that no cats allowed, why wasn't I asked what pets are they I had and why is it not on your website or posted at the front desk?

We get back to the hotel and the clean up team is in our room. There is a Do Not Disturb sign on the door, vialations of our rights, so what happens? Maybe I need a laywer ?

BTW my kittens were in a caged on the table. The security gard came to the room and saw them. While being here he ask if we wanted the carpet clean. I have taken pictures of the room. Plus the whole shower pipe feel out while my daugter was in the shower, lucky it didn't hit her in the head.

I excpect something to be done. FULL REFUND back to my credit card, before I show my laywer the pictures.

Barbara Lydiate

20

We booked a room at The LaQuinta by Wyndham in Orlando Airport west 7931 Daetwyler dr and it was the worst experience in a Laquinta hotel. The rooms smelled bad the air conditioner leaked and water dripping outside. The parking lot had big pot holes. The bathroom tuo had patches missing in it and was rusty. We was going to be there from July 1 to the 5 and had a small dog with us. They charged us 100 dollars for the dog even when the policy states not to exceed 75 dollars. Tv didn't work properly couldn't turn the volume up. And the carpet felt saturated. We ended up having to stay one night since we would be charged but left the next day. Ther also was no fridge and ice machine was broken

20

On May 28 23 booked a room with Agoda online and paid for room after 7pm arrives after function at around 1030 management said they didn’t have a room and would refund my money l have been in contact with them several times with no avail l want my money saying that it’s got to be approved by the general manager l got to talk to him every time l call the hotel l get nothing how hard is it to get my money refunded booking Id 611509678

20

We are staying at the Days Inn in Colorado Springs (1780 Areoplaza Drive). We had to ask for hand towels and wash clothes, the ice machine is broken. House keeping never left fresh towels or emptied our garbage. I once again had to ask for towels and was only given two bath towels nothing else and was not given a new bag for the garbage can.

20

I stayed at this property for one night from June 26 to June 27, 2023. my credit card was taken for a deposit of $50., which would be returned to the card once I Checked out. That is what they told me, (which was a LIE). After I checked out and a few days later I checked my CC only to discover that the CC was charged $50. I called the hotel and tried to get some information as to why my card was charged, and when I did get someone, I asked her name but she didn't reply, she said that the refund would go back to the card after 30 days. I continued trying to get some information and asking to speak with the manager but was put on MUTE for 30 minutes while waiting for someone to help and assist me, but nobody came back to the phone. The front desk persons at this hotel were very unprofessional and didn't make eye contact. This hotel is very shady in the way that they treat their guest. All I want is my REFUND back to my cc. This is a hotel franchise that has poor customer reviews, I hope that they will do better by the guess and stop dealing with the customers in a poor and unprofessional way.

20

I reserved a room through price line when I got to hotel tk pay deposit and ger my room. They refused to accept my deposit. First tbeh said it was a 250 deposit I called priceline who spoke with Maria and was told they would drop it to 50 this one time. While on phone I go to check in had my card for deposit and driver's license. Maria Said her boss said my deposit had to be cash for someone like me. I said what with priceline on tbe phone. For somsone liks you. I asked my color or sexuality means i havs to pay cash thar my debit card isnt good snough she said my manager called and said you pay cash because of complaining about 250 deposit. even though it clearly said card. After being talked to like trash and them refusing to refund my money I went and got cash. I was then informed that was not acceptable either. I asked how to get my Money back if you won't take ny deposit. She said you dont. I had to borrow money to rent a room at a different place. This was horrifying to me. I was singled out for no reason and then refused service. This is super 8 kn Russellville ar.

20

I made a reservation (Conf# 2582701266) for three nights from Friday June 16 to June 19 to stay in Wingate by Wyndham, 50 Sylvester C. Formey Dr, Savannah, GA 31408. My wife and I drove from Atlanta to Pooler, GA, and arrived at the hotel around 3:15pm. Although check in was supposed to be starting at 3pm, one of the front desk attendants, Takeema Coney, said that our room is not ready yet. She apologized for the inconvenience and asked if we can give her about 15 to 20 minutes to get the room ready for us. My wife and I went back to our car, stayed there for about 20 minutes, and walked back into the hotel. About five minutes later, Takeema checked us in room 109. We carried our luggage and went to the room only to find out that room was a mess. Bedsheets and blankets were on the floor, the bathroom was unclean, the desks and chairs were in disorder. When I told Takeema that the room isn't ready, she said she is going to talk to her manager. A few minutes later, we were placed in room 319. That was the beginning of our ordeal.

At about 2:10am on Saturday morning, someone unlocked our door and tried to get in but couldn’t, only because the door was locked from the inside. When I opened the door, Darrell (one of the night shift front desk attendants) was accompanying a couple who were apparently assigned to our room. Darrell and the guests said "sorry" and left. On Saturday morning, Darrell saw us going towards the cafeteria to have breakfast. He asked my full name and the room number where we were staying and went on to try to explain away what happened earlier in the morning. I told him that the first thing he should have said was to apologize for disturbing us. His response was that it was not him who put us in the wrong room and that I should not be complaining as if it was him who made the mistake. I simply said you are being unprofessional and walked away as I did not have neither the interest nor the energy to tell him what the appropriate approach should have been. Before he left for the day, around 1:30am he spoke to me outside the hotel while he was in his car and said that he apologizes for the way he spoke with me earlier in the morning and that he will talk to his manager. According to him, we were one of five guests who were put in rooms that were already assigned to other guests and that Takeema who has been working there for about three months should have known the basic room reservation and assignment processes. He said that given the disturbance and the inconvenience, the manager may give us “a discount or something”.

That same morning, we left for Tybee Island Beach and returned to the hotel around 3:30 or so. My wife went up to the room to change clothes while I was waiting outside in the car. She couldn’t’ get it because Takeema disabled the key. She came down and told one of the other front desk attendants that she could not get in the room. The lady gave her a new card and was about to go back up to the room. Then Takeema came out from the office area and said that she was not the one who made a mistake about the room assignment. And my wife said, first I was not talking to you and second you should apologize that there was a mix-up. To make matters even more appalling, Takeema called someone and was telling the person on the other end of the line that we my wife was being rude and that we should not be staying in the hotel. She told us we need to get our stuff out of the room and leave the hotel immediately. I could not believe what I hearing. I kept telling her that we paid for three days and that she cannot just kick us out for no reason. When she was beginning to be belligerent, I decided to call the police.
Sgt Whiting came to the hotel around 6pm and I told him that we were being forced to leave the hotel even though we paid to stay for three nights. I don’t know what kind of lies Takeema told the office. Sgt Whiting approached us to where we were sitting and said that Takeema want us to leave the hotel and that we need to get our belongings. Sgt Whiting, another officer, Takeema, my wife and I went to the room, got our belongings and left the hotel. I asked Takeema for the hotel manager's contact information, but she said she won't give me the manager's telephone number. I said fine; can you at least call the manager using the front desk telephone and connect me with him or her? She would not allow me to speak to the manager. Clearly, she wanted only her side of the story to be heard. This should be not allowed in any hospitality business. People like Takeema who drain "hospitality" out of the hospitality business should never be given employment opportunity in the first place.

My wife and I were so traumatized, saddened, and in disbelief about the ordeal we were put through by Takeema Coney. I did not complain about the late check-in. I did not complain about being assigned to a room that was unclean. And I did not complain about the disturbance at about 2:00am on Saturday morning. Although I know it is within our rights to complain about how bad the reception was, neither I nor my wife made a big deal out of such incidence mainly because we would not want our weekend getaway to be spoiled. Not that it matters who reported Takeema about the mix-up she did in the room assignments, my sense is that one of her coworkers may have reported that she was the reason for why at least five guests of the hotel were disturbed on Saturday morning. Regardless of who complained against your employee, hotel guests should not be thrown out by an unprofessional, low-skill, inexperienced front desk clerk.

I ask that Wingate by Wyndham tell Takeema Coney to apologize to me and my wife. I ask that the company suspend her for at least a month without pay.

Thank you,

Kasahun Woldemariam, Ph.D.
Email: noted above

20

I would not have stayed but it was almost midnight and I had been up since 6 AM. The floors were beyond dirty and lots of stains, the security lock was gone on the door, I blocked the door with the chair because the hotel was not secure. The back door I went is was broken and anyone could enter through it. There was a chair but it was stained so bad I wouldn't sit on it. The few towels that were there looked like rags and not towels. I would never stay there again.

20

The person I originally spoke to couldn't locate my reservation with Expedia. I then made a hotel direct one#5136B387422843. I found the original reservation. I have tried thru phone call and e-mails to please cancel #5136B387422843. I haven't received a cancellation number. Can you, please help me?
Thanks,
Sandra McGee

20

This place is the most filthiest hotel I've ever seen it mold, peeling wallpaper with mold, whoever they have for maintenance as a horrible job overall completely filthy hotel, ceiling falling, curtains ripped, furniture falling apart, holes and walls, just overall a bad experience

20

I prepaid for a 2 night stay. I have been charged again for said stay. I brought it to the manager's attention on Saturday June 3rd and was told it was taken care of. I checked out Sunday and have called to speak with the manager again 4x! No one has bothered to provide one ounce of customer service to even address my issue. My bank account has been overdrawn. There were several issues with my stay, this is by far the most important! I am beyond upset and am planning a scathing review. Horrible customer service and total lack of concern. I am highly disappointed in what I considered to be a reputable company. I demand retribution and satisfaction. This never should have happened considering my stay was prepaid!

20

My stay was Saturday June 3, 2023
WIngate by Wyndham New Castle - Glenwood Springs Colorado
My Confirmation # 91424EE001979

I demand a refund! I am a single woman who travels for business.

At 8:00AM on the morning of Sunday June 4th, 2023, I was just coming out of the shower ( NOT DRESSED) when I heard the key in the door and the door opened!!!!!! I screamed out that I was still in the room! HE DID NOT KNOCK!!!

I immediately got dress and went outside to find the cleaning crew. It was two very young boys (high school age). I told him he was out of line - he didn't knock! I was coming out of the shower and it was only 8:00AM - Check out is 11:00AM! WTH?

He just looked at me and responded like a dumb kid- never apologized, just grunted. I ran into them again on the way out at 9:00AM and told them I was pissed! Again - NO APOLOGIZE! Nothing!

No knock! It was only 8:00AM and I never got an acknowledgement or an apologize. I called on Sunday and reported this and was told a manager would call me back.

It's now Monday evening.

I demand a refund!

Liz Valles

20

To whom it may concern,

I thank you for your quick response on Reference #05659960, but I desperately need to have a conversation about my issue as this reply is not what I needed. Apparently, there was some misunderstanding when I called my report in. Therefore, I am writing this to help clear up my needs and expectations.

I would like to start off by expressing my frustration and disappointment about the issue I had with my recent hotel booking. I am a travel agent and this reservation was made through my travel booking engine through Funjet, in Nov. 2022, for a hotel in LaPlace, LA. The travel agency has already resolved the issue with Funjet for a refund of what was paid to them.

However, a few weeks before my Feb. 16th, 2023 departure I tried calling the Days Inn Hotel in LaPlace to make sure that my reservation was good and that the hotel was still standing after the recent hurricane. When I could not reach the hotel directly, I called the Days Inn Customer Support Line to confirm my reservations and that when I arrived in LaPlace that there would be a hotel there that I could stay at. The representative assured me, over the phone, that the reservations were good and that the hotel was still standing and fully operational. However, after traveling for over 13 hours we arrived at a hotel that was no longer standing due to the hurricane. So here I am, with my family, at 9:00 pm, in the small town of LaPlace, on Mardi Gras weekend with no place to stay! You can only imagine the distress I felt when I had to pull into a gas station in order to find out what other options I might have in a town that only had 2 other hotels to choose from. I tried calling the Days Inn Customer Care number that shows up on my Google search but I only received a busy signal. So now it is 9:30 pm and I am scrambling to find a hotel room during Mardi Gras where EVERY hotel is booked at capacity. The first hotel was all booked up, but was kind enough to check with the other hotel which had 1 ROOM LEFT! Of course, this room was more expensive than the reservation that I had previously made with Days Inn, but I did not have any other options. I have no idea what we would have done, or how long it would have taken us to find a place to stay in the middle of the night if we had not been lucky enough to stumble across this vacancy. I also cannot fathom the distress that would have occurred if this had happened to one of my clients, or what kind of damage this would have done to my reputation as a travel agent!

As a customer, and travel agent, who relied on your company's assurance that there was a physical location and that my reservations were confirmed at that particular location, I request that Days Inn/Wyndham reimburse me in one of 2 ways:
1. Reimbers me monetarily the expenses incurred due to the mishap, such as the full cost of the alternative accommodation.
2. Reimbers me with Wyndham reward points that would equal a free 1 week stay at one of your locations. I believe that the minimum point value of 1 week is 52,500 points.

I also urge your company to take appropriate actions to prevent such incidents in the future. It is your duty and responsibility to thoroughly verify and confirm the status of a hotel before confirming a booking.

I hope that this issue will be resolved promptly so that my trust in your company can be restored. As of right now, I am not comfortable with booking any of my clients into any of your properties. I have also reported this issue to my fellow colleagues so that they will not be blind-sighted with this issue with their clients. Please get back to me as soon as possible.

Thank you for your attention to this matter.

Sincerely,

Chelsea McPhail
Travel Consultant
National Travel

20

The Super 8 hotel in Natchez, MS was a horrible experience. I booked 2 separate rooms for two night the dates June 2 and June 3 during the time of my mother’s funeral. The rooms were not clean, the towels were inadequate, no face tissue in the room. We only got clean towels after harassing the front desk.

20

Well where can I start first of all I've been staying here for 9 months whybam I still paying taxes.Acco4ding to the Tax Exempt Law in TX after 30 days I'm considered a permanent resident.

Second the staff here is very very lazy , the cleaning ladies take all the basic cleaning toiletries to they own personal rooms but never have none for the residents , plus they never want to clean your room or if that borrow you the equipment to do it yourself.

Third maintenance doesn't come when you need something fixed in your room . It's been month I've been waiting for them to fix the door in my bathroom .
And on top of that they have serious issues with roaches , at the beginning pest control would cone buy its been months now and it's getting out of control .
They offer a pool on they website but they clean and keep it up to date but never open it guess they too lazy to deal with but keep it clean for I guess inspection codes . They have a whole breakfast room that stills has a sign of covid when the state has already lifted that law . And the manager Ashley is one of the rudest people I've ever seen in a hotel she will insult you raise her voice and disrespect you very very verbally and if you say something like excuse me or whatever er she will threaten you to kick you out or call the police regardless if it was her that started. The only person here that cares of delivering great customer service is Brittany.

20

I was a customer for 6 or more days. When I checked in May 6, 2023 I put my deposit down with cash and I was going to use my card put the desk person said that she had trouble swiping my debit card( no chip) so I paid in cash. When we were going to stay a little longer, ( It was me, my daughter and my 3 grandchildren) My daughter decided that she was going to pay, but some kind of way my card was charged. She paid cash so I did receive my refund, but it happened again when my daughter was paying for two days paying with cash at two separate times in the day, but my card was charged $133.88. Now I have spoken to the manager and she did provide me with a printout showing that she refunded my $133.88, but as of today May 30, 2023, which is the 20th day on hold, I have not received my refund.

20

I stayed in the bellingham washington hotel last week, i had left several bags of clothing and shoes in the room for my friend to pick up.

I had to drive to work, so i checked out, she had the other card key. I assumed if she didnt maje it by check out that her belongings would be stored safely in the office.

This was not the case. I believe that security footage will show who has taken these items .. its theft by employee no matter how you veiw it.

We would like that property returned. And your staff instructed on personal property protocol.

Do you agree?

20

I have traveled extensively and stayed at Wyndham properties many times in the course of my 40 year plus business career. I am extremely disappointed by this hotel.
I reserved it through supertravel.com for my partner and I and the reservation stated that a breakfast was included for both of us. Upon checking in the desk clerk and the manager Mr. Rodney Tyre stated that breakfast was not Included.
They stated that they were aware of this problem with third party booking services but have done nothing to correct it. Wyndham hotels needs to correct that situation or refund the cost of said breakfast.
I also want to make you aware of the condition of this property. The hotel is poorly maintained and is potentially unsafe in the event of a fire. One of the 3 elevators does not work properly and we were trapped in the elevator for sometime trying to get to our room.
When we went back to the front desk assuming that the room key didn't work we were told that the elevator was broken. This elevator should have been taken out of service. Once we finally got to the room we discovered that the ice machines on our floor is out of order as well.
I can honestly say that this a terrible reflection on the Wyndham name and hotel. I am extremely disappointed by this experience and you need to make it right.

20

I usually have a pleasant experience at Wyndham hotels, but the hotel in Bridgeport mi put an udder bad taste in my mouth. Booked hotel 2 weeks in advance, I was informed jacuzzi was in working order. One of the reasons my wife and I booked it. Informed that it has been down 5 weeks. Also had bottled water at pool and were told it wasint allowed. Dri king fountains were terrible.

20

Hi I was a previous employee this is what goes on at the travelodge essington ave Philadelphia pa the general manager (Victoria) say racial things out her mouth when she hired me as executive director of housekeeping she told me she trying to get rid of the Puerto Rican’s which is racist so on my 3 day there the front desk manager(andres ) at that time stole $1000 from the register all she did was demote him but still had him handling the money he tried to set me up by writing rooms on housekeeping board’s saying we was turning rooms over dirty which is not true they nit pick with the African American there I quit because Victoria don’t listen to nothing the African American have to say she take sides and I was trying to help make change in that motel because I have over 15 years of hotel management experience she don’t order nothing she say the owner don’t want to order nothing all I was trying to do is bring up the cleanliness scores because they scores is very low they have dirty linen blankets have cigarettes hole in them they talk disrespectful to the guest Victoria have a nasty attitude to her employee and guest some employee will defend her outta fear for they jobs and some employee is being allowed to milk the clock the Puerto Rican’s getting paid under the table I found out she was changing they names and social security numbers for them they live at the hotel they been living there for over 2 years Victoria is never there she come in at 9 in the morning but out by 12 watch cameras and stuff from home that motel is mess housekeepers cleaning with just bleach and water they put 1 towel in each room they only have more than 1 pillow on the beds now because I enforce that it’s a lot going on a that motel she about to order things now because she has inspections next week it be so trashy and nasty outside that motel need a surprise inspection Victoria do not know how to run that motel it’s a shame how people get positions just because they need a position filled I do not have pictures I didn’t take any but I quit because Victoria and Andre’s the guy that stole the $1000 from the motel was setting me up for failure but now that guy is the executive director of housekeeping I don’t know how when he stealing money now he is in charge of ordering and payroll some of the housekeepers still calls me because the he need to vent because Victoria told them don’t call her for nothing she don’t deal with housekeeping the African American housekeeping fear for they jobs because they think that Victoria is doing things to them to force them out

20

I have always had good service through Wyndham but I went to Google looked up a place to stay in Lima ohio beautiful pictures breakfast next day with stay. Wifi coffee and tea in room, it was all a lie!! The pictures where completely opposite. The place smelled of smoke and weed. The hall was filthy. We got into room and nothing worked. The outlets need updated there was a blood stain on floor front of bathroom. The comforter was ripped dirty and had burn holes in it. No breakfast next day. Lobby closed. I would like to have my money back and I will never tell anyone about Wyndham again. The worst experience we ever had.

20

My wife and I had an uneasy stay at your hotel. We were originally scheduled to leave on Friday 19th but felt the need to leave before the end of our intended stay for the reasons below.

1. When we arrived on Friday 12th evening and used the toilet, it was not flushing properly; we spoke with the office and they told us to use the plunger and if it still was not working, we should call them back. I used the plunger several times and it eventually worked.
2. On late Saturday evening, while we were trying to make the bed, the side of the sheets next to the window was very dirty of what appeared to be blood stains; they could have been there for a while. (see pixs). We called staff and 2 members came and changed the sheets.
3. The dishwasher was malfunctioning as it was not cleaning the dishes. Water also settled at the bottom throughout our stay leaving us to do our dishes by hand.
4. My wife got up on Tuesday morning and observed what appeared to be a purple-looking swelling behind her left ear, and because of uncertainty of not knowing whether it was a bed bug bite or something else, she visited a Dermatologist in the area. The doctor indicated that she would need to send a sample to the lab to be able to identify the cause of the swelling.

As a result of these mishaps and the uncertainty of not knowing what it was that bit her, on Thursday morning, the 18th, we advised guest services of the reason for shortening our stay. The male representative from Guest Services who answered the phone just replied, and I quote, “thank you”. There was no apology and we do feel that we did not get the customer satisfaction that is expected during our time at your resort. I intend to indicate it on my feedback questionnaire as well and inform your CEO.

Arnold fortune

20

We stayed (2) nights the next day we.paid.to.say another.night we did.pay about 45 minutes late but they didn't voice it.was a problem or anything they accepted our payment and we stayed they never said anything to us like there was a problem or anything the next day we checked out by.the way there was.only (2) carts.so had.to hand carry everything out as we left they acted like everything was fine they asked us to please leave a google review later that evening when.i got paid we tried to re check in had my a.reservation by the way i get there the guy at.the desk says for a.hour and 30 mins he can't find our reservations I will have to call the wyndham customer line I do they tell me they see our reservations have the hotel call the 800 line they need.to update there system all of a sudden he says.he sees we are on the do not rent list I ask him why no one said anything to us he asks.me to step to the side so he can get the line down there was about 8 people in line I very patiently do he says he will speak to me when he gets the line down
So I patiently wait it's been 2 and a half hours by the time he gets the line done then someone comes up needing bedding for there pull out sofa he goes to get it she also complained.of the room not being cleaned hair in the bed and bathroom sink trash still in the trash can food in the refrigerator he offers to give her another room so when he is done with her there is now another line with about 6 people so I patiently wait for him to get this line done now its been almost 4 hours then he comes.back to tell me he can't give me any information I will have to come back and speak the manager the next day but of course he doesn't say this 4 hours earlier if they are gonna put.u on the do not rent list because of paying late 1 time they shouldn't except your late payment allow you to stay again so u have no idea there is even a problem at.checkout they day nothing but please leave a Google review
Horrible customer service would never syay here again couldn't even get a.cart at check out

20

Horrific customer service, employee named
Tao should have been terminated after complaining about him six months ago during my two week stay. Not only is he rude beyond belief, I watched and heard him intimidate a “senior couple” staying at the property. He physically got up from his chair to tower over them. They ran to their room.
Unfortunately they were too afraid of him to call he police. Management should pay attention to guest comments!!
DO NOT STAY HERE

20

Usually have a great experience with Wyndham. I am a platinum member rent about four hotels a month. This is by far the worst experience I have ever had with any hotel. There is scum dirt and dust on the walls everywhere feces, and blood on the toilet scum in the bathtub floor Closet area has dirt and what seems to be tobacco. Just absolutely horrid. I have several pictures taken with my invoice showing the date and time in those pictures.

20

My husband, son and myself were flying from Vancouver, Canada to Atlanta, GA and realized that we needed a hotel stay in Atlanta instead of driving home so we booked a 1 bedroom (2) queen size beds non smoking room at Days Inn Atlanta airport west for $87 when we arrived just after midnight we were informed that there was only 1 room left and it only had 1 king size room with a pull out couch.. we took that room but he then charged my card $174.. my son, a grown man had no sheets, pillows or blankets for the pull out couch which they said they were out of. The room smelled of cigarette smoke and was very dirty but we were tired. I went to the bathroom and was locked inside the bathroom as the lock did not work correctly. My husband had to call maintenance as the tv was not working right. I felt so unsafe in this room as the key card turned red to open the front door and people were yelling down the hall at different times of the night. I woke up at 7am as a woman was yelling “F” this and “F” that by our door. Finally my husband and son got ready so we could get our free breakfast that was listed only to be told that they no longer do that but that is the reason why I picked this location for the free breakfast so we could get on the road and get home. I have never been so disappointed in a hotel as this one. Nothing was as it was listed. My family and I were scammed out of our money because we were traveling and tired. I paid double the price for much less than what was offered. I will never stay here again and I feel that some of our money should be returned based on how the property is doing business practices.
Thank you
Joe and Helen Holmes

20

The Microtel I stayed at in Henrietta New York was not what I have come to expect staying at Microtel this place was a step above staying in a shelter plastic furniture, bugs, broken hinges on doors, front door lock didn't lock well, stickers and filth on the walls very disappointed that microtel's name would be on such a place I will be extremely careful from now on not to trust just the name of Microtel I have several pictures but for some reason your page will not allow me to upload them to you but would be glad to give them to you if you offer me a text message page or email the place was disgusting stickers on the wall filled on the wall mold on the ceilings in the bathroom just disgusting

40

when we checked in we requested early check in ashley (who was very nice)at front desk told us it would be $ 25 early check in fee (which i feel is petty) but we agreed and got our room , when we checked out they had a $ 50 early check in fee on bill, i advised person at front desk it was supposed to be $ 25, she said it was $ 50 on the weekends, when i told her ashley said $ 25 she said she would have to confirm w/ashley and then they would credit my credit car, now they are not answering the phones, i have 4 witnesses that heard her say $ 25..

the hotel smelled of chemicals and was dirty..had to clean filters on the heat/ac unit

20

I stayed at a days inn on May 7th in Durham NC. I am very unhappy and would actually like my money back or a free stay somewhere else. There were cockroaches crawling around the room, and bedding. I have cancer and that was a completely dangerous situation for me to be in. I spent over $100 for one night for that

20

Super 8 by Wyndham Bernalillo NM
Let me just say that I have no misgivings when booking a night at a Super 8. I know what I'm getting for the money. But when I see first thing when pulling into the hotel property parking lot, in the first parking spot closest to the street entrance, a derelict vehicle I know the rest of my experience will go poorly.
The vehicle in question belongs to the hotel owner, hasn't been moved in 4 years according to the front desk personnel, and has become part of the landscape of the property.
I stay at chain hotels for the consistency and reliability of each properties management knowing they are held accountable for minimum standards throughout. This will not be a property I will visit again.

20

Racism and discrimination-We came to celebrate a good friend’s birthday with our families, rented 6 rooms at a high price. We were with kids and talking normally and doing what families do when they are in vacation. The receptionist have been watching us the whole day behind the glass, saying to kids that they need to shhhh and be quiet (and they were just being kids but nothing that bother anybody), he changed the channel on the lobby tv meanwhile one of us we watching q movie and told her she could stay if she wanted to read a newspaper with him, forcing her to leave, we were on the parking lot talking normally and he called the police saying that a “customer” complaint about it. The police didn’t do anything because he just realized this was a call for anything bad at all. This hotel have been the worst experience ever and we travel a lot in Florida. The rest of the people and families were doing the same but, we were the ones receiving warnings just for being latins (but proud American citizens as well) This is not a hotel, this is a church or a prison and must be sold as that, you can’t talk, you can do nothing that you normally would do in a hotel, having fun with your kids and family in a respectful and friendly way, BUT this is not allowed here. Just come if you want to sleep in the room and nothing else. We are all in this great country and we behave as good citizens and today, our rights were completely violated. This stay was supposed to be a joy but it was a humiliating nightmare, but we have the right to file several complaints about it.

20

I stayed at the LaQuinta @ Alexandria Airport, 6116 West Calhoun Dr, Alexandria, La 71303 on April 22, 2023 with 2 rooms booked(Reservation # 89257EE013022 at the rate of $145.06 and Reservation # 89257EE013021 at the rate of $145.06 and April 23, 2023 I had 2 rooms booked Reservation # 89257EE013085 at the rate of $97.57 and # 89257EE013083, at the rate of $97.57. All of these reservations were held by either my credit card or my daughters and when we got there each day I handed them my husbands credit card for all room charges to be charged to. I now have (3) charges on my debit card ending in 4277 ($97.57 / $107.43 / $145.06). My daughter has (1) charge on her debit card ending in 9270 ($145.06) and my husband has (2) charges to his debit card ending in 1580 ($ 95.92 / $ 95.92).
I called the hotel and the lady who answered the phone named Constance was very rude and said they didn't even have my husbands debit card information so they couldn't have charged his card. And that the extra charge on my debit card #4277, wasn't charged, when I am looking at my bank transactions and all 3 charges are on there. I would like for someone to get in contact with me about this matter. I am very unsatisfied with the customer service that this hotel had. You can contact me by e-mail or phone # (337) 396-9607.
Thank you,
Doris Johnson

20

The manager Brenda was disrespectful the whole time we stayed there. The room was dirty and found roaches in the room. We since been gone and she is texting me and emailing me after I told her to leave me alone. She is a problem when we were there as she couldn't keep employees. There always getting"Fired". And we are not the only ones, that think she is a bad employee/manager.

20

Front desk person was rude. Room was not clean.

20

Wouldnt give me my s
deposit back because they said someone smoked in the room. Which is not so. The room smelled horrible when we arrived. The air conditioning did not cool the room and there was electic outlets with no covers. The bathroom was disgusting and the toliet kept over flowing which we had to get a plunger and fix our selves.

20

Spent time on phone with supervisor and he dropped my call and never called back. I had several issues. No wyndham rep. is interested in
talking to me about all the problems. They don't rate a single star. Worst run company I've ever had to do business with.

20

I'm staying at days in. In Davenport Florida. When I checked in had wifi and one ice machine working told pool would be open next Monday after 2 weeks both ice machines broken no wifi pool still closed told manager called customer service this stuff needs to be repaired I need wifi

20

While at wyndam resort in pompano beach fl. Iwas evvacuated from my room by Broward County police. We were told it was a chemical concern in the building. We did not receive a text or any communication from managent regarding the problem. There was no plan in place to insure all visitors were out of the building and in a safe place. Later found out there was a visitor to the resort who was a possible threat to employees and visitors. The evacuation continued for hours and we were never informed it was safe to return to resort. When we did call to find out if it was safe management said that we should have received a text, yet no one we spoke had received one. When we did speak to management they blamed us for lack of communication. Must have blocked their text. Spoke to a nber of employees and no-one was aware of any protocols for this type of situation. Really in this day and times that is not the first part of employee training for the employees and guests. I guess this time they were very fortunate the situation did not esculate.

20

Hello my name is Dontaye Laury I am a gold Wyndham member but I rented a room almost a month ago for a friend not knowing it’s against Palestine, then ended up on the do not sell to list but as soon as I found out I contacted the manger/owner of the property and reinstated that I was not involved and as well as learned that renting rooms for others is prohibited I apologized and he stated that he will take me off of that list. Just don’t do it again and how everything will go back to normal and I will be taking off that list. So thinking everything is OK today I try to book a room and as I was rudely screamed at by the front desk lady calling me a liar and saying that the manager has no recollection nothing of that day and speaking to me as she refused to give me any contact information and started speaking a different language, so I did not understand the conversation I have a witness that one of your employees Brenda was there, and also transferred me to speak to you or the manager of the owner as I am trying to plead my case and restate Word for Word the phone call we had to give me the OK. The only reasoning I had for all of this chaos is that the front desk lady stated “ he’s old and has obviously busy” so besides, it being called a liar and disrespectfully spoken to like I was causing problems .when all I wanted to do was speak to you or whoever so you can recollect the conversation we had. Please contact me at 410-618-8594 or simply an email back please ASAP. Thank you for your time and hopefully speak to you soon

20

Not handicap user ability.
Drug use was very bad in the building.
Lot of litter around the pool area.
Desk staff acted like she hated her job. Rooms were not supplied when we checked in.

20

Came to Wichita falls Texas from Alabama to see my daughter and got a room at laquinta for 4 nights they put us in a dirty room no towels or blankets with a promise to switch rooms and 2 days later they did move us but the new room wasn't much better with no refrigerator and then the power goes out for about an hr with no explanation! The people running the place are a joke!! Never will I stay here again!!! So disappointed and it was just mishap after mishap!!

20

Super 8 in Pasadena CA. Roaches And no wifi called reapetively no accomodations . Poor customer service. Changed rooms still roaches. No wifi.

20

I reserved a room with LaQuinta in Douglasville, Ga for Easter weekend 3/7-3/10/23. I had one room and called on my way from Michigan to get a second room. After driving 12 hours my family arrived to the hotel which had the worse dead animal/sewage smell in the main lobby and rooms. I asked the customer service rep, what the smell was, he replied he didn’t know. Asked him how long it’s had the smell, again he didn’t know. I asked for a manager he stated one will be there in the morning. Getting to the rooms, the white comforter in one room was filthy with visible dirt. My daughter had to get clean sheets and comforter. The rooms had the same smell. I went to the near by Walmart to purchase air freshener and Lysol wipes to help with the smell. After two days of no manager being seen. I finally met Justin, the manager checking out. I asked her what the smell was all weekend? She stated people had come in to check and no one could find the cause. I asked why aren’t guest being informed so they can possibly make other arrangements? She stated it’s been smelling like that for 2 years. I told her that’s not true because I stayed there March 2023 and had no issues. I asked if the company was offering discounted rates, she stated no they don’t offer discounts. I asked her, why are you not informing guest that call, she stated they were when it first started but not anymore. That doesn’t make sense at all. When I told her I will be contacting the company, she brushed the situation off with an “Ok”. I am disappointed in the nonchalant attitude from management after paying almost $900 for the weekend, and smelling such a foul odor all weekend. How do guest suppose to enjoy a complimentary breakfast in the main lobby if you can’t even sit at the tables without smelling such a bad odor? Guest were walking in the building stating “it stinks in here”. I am extremely disappointed in the managers attitude, and my family stay there. Bad representation of that hotel. And, many other hotels were booked for the holiday weekend.My family focus for a nice trip is to enjoy ourselves and not be worried daily about the smell of our rooms. I visit my daughter in GA frequently, but I will never stay at that location again.

20

Well I have never been treated so horribly in my life. The front desk agent by the name of Herb located at their property Ramada Wyndham salt lake City... Was the worst and meanest individual I think I've met in a long time. Well let's just say spoken with never met him in person. Had to call him three times because he kept hanging up on me then I had to get the travel agent to call and then he hung up on her. Finally somebody else called that's a little bit higher up and he finally gave the information we had been requesting to get a refund. He had told us explicitly that he was busy and he was not appreciating us being interruptive in his day. This was at 7:00 a.m. it took us until 8:42 a.m. to get the one answer that we needed was his name and he would not provide it over the phone. He said he refused and then he didn't like us or want to speak with us any longer and hung up the phone. Not only does he deserve to be fired he deserves never to work in this industry again!

20

I had a reservation at Days Inn, Archdale, NC beginning 4/11/22 for 9 days. I arrived around 7pm on the 11th to check in. I was surprised to see groups of men loitering around the parking area. I went into the small lobby to check in, there was no at the desk or anywhere to be found. I waited about 20 min and another man came in the check in, eventually there were 5 of us waiting around. A man arrived looking for help, he had checked in earlier but was not given a key, he explained he had been given three rooms, each with a problem- TV didn’t work, toilet wasn’t working, one already had guests he walked in on.
At that point my instinct told me this was not going to work, in addition my auto was packed with valuable Asian antiques as reason for this trip. I left, never did see anyone at the desk. Left to my own resources to find housing for the trip.

20

I need to speak with a supervisor about a manager at one of your hotels

20

My husband and I stayed at Hawthorn Suites East by Wyndham in Wichita, KS for one night on April 1, 2023. We are gold club members. That shouldn’t really matter because no one should have had to stay in the room we had. The ceiling above our bathtub/shower gushed water when the guests upstairs of us took a shower or a bath. My husband was unable to take a shower in the morning because of such deplorable conditions. We have a video of the water pouring through our ceiling and a photo of the area right outside of our room. You’d be appalled to see what is going on at that property, if you don’t already know. The person “in charge” told us we should have requested another room when we checked in. I don’t think it is reasonable for us to have known at check in that our ceiling was going to profoundly leak water in the morning when the people upstairs took a shower.
We would like someone with authority to contact us ASAP. As each day passes, the more disappointment I am in your services and the more apt I am to take further steps.
Mary Kolb

Sent from my iPhone

20

My 10 year old daughter was treated to be raped by 3 teenage boys I was threaten to be sliced. I wanted a refund so I could leave however the staff told me no because I reserved it the same day so I had to stay up all night for safety and my child’s I need to speak with someone in regards to my stay at days inn 937-570-3843. The hotel was extremely dirty no shower curtain my daughter had bites all over her and was complaining of be itchy when we home. The following night after we were home my daughter found a bedbug crawling on her. Now I’ve spent over 700$ on an exterminator and cleaning supplies and I threw away my daughters mattress

20

My complain is the that you guys hotel service sucks . I shouldn’t be having to having issue with the front desk every week . My car got broken into and they won’t show me the video they keep making excuses . Been there for two months and they still charging me for taxes one week they didn’t next week they did . They charge my card extra every week . And act like they don’t know what they doing . Until I confront them that’s when they want to give me the refund . I’m so tired of these scammer hotel . Hotel is bay mount hotel in el dorado ks

20

I stayed there and after I left the staff started talking about me to other customers. Got people harassing me about things they said. I never had a private conversation with anyone working there but they are saying they know my life and spreading financial information with others too.

20

My new reservation started 3/27/2023. Nyah is attending front desk upon my arrival, she couldn't find the c/c authorization form, (so I stated "not again, please check the file b/c this happened last time I was here & after 45 minutes I had to leave b/c of my ride (it was misfiled). Then, I was marked as a no show and 4th floor reserved room for 3 weeks was given away. I told front desk to check cameras to prove my presence & relayed the same info to ALE Solution. Now yesterday while I'm on hold with ALE Solutions, I hear Nyah talking about me to? employee on his way out & he state "ALE, she'll be there for a while" and leaves. When ALE rep connected, I placed her on speaker with Nyah so this issue can get resolved or so I thought. I requested the lowest floor possible, clostofobic, got place on 10 floor. Nyah state “long term guest go there”. I was here 2 weeks prior on 6th floor for 3 weeks but 4th floor was reserve prior. 10th fl guess room had broken bar in bathroom, no closet space at all when I will be here for several weeks & the bed is queen size. I have respiratory issues, so I sleep with machines & to share a bed with my tubing’s that get kink and my granddaughter that is difficult. I call Nyah downstairs & explain the problem, and she stated she is sending someone with a keycard. I call ALE again they had made a reservation for king size bed & told me to go back to front desk. Second keycard, Suehayle was for 9th floor but identical setup, these are handicap rooms b/c bathrooms are huge. I limp slowly but I am mobile. I need more space not more bathroom if I am residing here for a while. In between Nyah attended two other guests, I wait patiently. Nyah gives Suehayle another keycard either 7 or 8 floor with double full-size beds that perfect, when I go back downstairs for the paperwork, Nyah now states its reserved. When Nyah’s hands the key card to the 2nd guest, he makes a comment in reference to me & hospitality, then looks at Nyah and she grins. It hard enough to be displaced from your home during repairs but to be humiliated in a hotel by a employee, that is the icing on the cake. Even though the first stay wasn’t 100% perfect I made myself a Wyndham member. I ‘ve been recommending family & friends for years but never had the pleasure myself until my first stay a couple of weeks prior. Location was prime and therefore I had another reservation scheduled with LaQuinta by Wyndham. I am a peaceful person, but I told Nyah after the guest left but in front of the other employee that I did not appreciate her talking about me to others and that could get her in trouble someday, then she got defensive. With employees like that you could be losing business for sure. I checked out without the use of the room. Thank you for the attention.

20

I stayed at microtel in Lexington Kentucky I I get my autistic son every weekend for the past 4 or 5 months and get a room at microtel by Wyndham. I overslept and I was going to clean the room myself cuz it was messy so I went and got a broom no problem nobody said anything 10 minutes later my wife comes through the door and says the front desk called her and said that I had left my son in the room by his self for 2 hours this almost cost me to ever see my kid again I could not in a million words let alone 100 understand why anybody would ever do that of course when the cameras played over I never left the room except to go get that broom my wife was out of town and drove for an hour thinking my son was in a room by his self four different employees lied and was proven on camera and is on file by the owner but he has failed to fire those employees nobody should ever deserve a job and do that

20

We booked our hotel through Trivago to stay for one night. The elevator did not work and we were on 3rd floor, the bathroom floor and entrance area of the room was vey sticky. No hot water in am for shower. The desk clerk would not make eye contact and am not sure as how to describe him but very odd.
The whole stay put me off of Wyndham and La Quinta hotels for a very long time

I understand stuff happens but all at the same time! Very poor maintenance for a hotel of what I thought was a reputable hotel chain. Not again!
Address of hotel
LaQuinta
9 Crossing Cr
Little Rock, Ar

20

I TRIED FOR OVER 1 HOUR YESTERDAY TO CONTACT VACATION PLANNING TO ROLLOVER MY 154000 POINTS TO RCI.ALL IHEARD WAS MUSIC FOR 1 HOUR. I CALLED8333850174 AND I HEARD MUSIIC FOR 1.5 HOURS. I HAVE 8 NUMBERS IN FRONT OF ME NOHELP. IAM ON THE PHONE WITH A SUPRVISOR WITH REWARD TRYING TO HELP ME.HOW CAN I TRANSFER MY 154000 POINTS TO RCI BEFORE I LOSS THEM. I LOST 154000 POINTS 3YEARS AGO MY DEAD LINE IS MAR 31.I GET BETTER SERVICE FROM RCI. SO NOW I HAVE BEEN TRYING FOR 3 HOURS TO TRANSFER MY POINTS THIS IS WHY I DISLIKE WYNDHAM RICH PENDOLPHIA 00202992016 THANKS FOR THE TERRIBLE SEVRVICE E MAIL YOUR RESPONSE RPENDOLPHIA@GMAIL.COM DATE MARCH 28 2023 TIME 10 AM EST

20

We stayed at your hotel in Phoenix on 3/13/2023. We arrived around midnight. We Were told there was a shuttle and free breakfast. No shuttle or breakfast. The hotel was a dump! I have pics of the room showing no lock on the door so no safety, the toilet was filthy, the plugs were broken( a safety issue). The tiles in the bathroom were just put down not even grouted down. The bulbs in the lamps were broken. Air conditioner didn’t work. Your staff was rude. You charged us $260.16! We were out of there by 7am! If we down receive our money back I am going to the attorney general of arizona and the board of health!

20

I made an online reservation with your property in Green Bay, Wisconsin. It's the Baymont. On the website it says it is pet friendly. I made the reservation and I was supposed to be charged a total of 70 some odd dollars. I got there and the owner said that he didn't have any pet friendly rooms available in that price range and tried to charge me more for another pet friendly room. I told him I did not then want the room. I have a cancellation notice but it's showing that my card is being built and I need to know that I am not billed for the state. That was a bait and switch and I don't like it and I don't appreciate it. He is either pet friendly or he is not, it is not up to me as the customer to know if only certain rooms are pet friendly and what is available at any given time. I want a guarantee from you that my card will not be charged.

20

My husband and I travel frequently and I have never had such bad customer service in my entire life!! We are members of the Wyndham Rewards . I noticed on our current reservation that there are several overs available and we did not receive any of them. So I call customer service and I get a person who does not speak English and I cant understand her and she cant understand me. So she says (Her words) OH I CANT UNDERSTAND YOU I PUT YOU ON HOLD. OK SAY I WAS ON HOLD FOR 45 MINUTES !!! After this amount of time I decide to hang up and call back. I call back and I get another non speaking English person and she tells me she cant understand me and she put me on hold. I waited 1.5 hours on hold and no one ever answered the phone. THIS IS UNACCEPTABLE !!! Why does Wyndham give offers for staying if you dont get them and when you call to inquire as to why you get nowhere? I will be going to every social media site I can find to voice my opinion !! We have stayed at Wyndham many years and this customer service has made us decide that we may possibly NEVER stay at a Wyndham again. We do have an upcoming stay which we will continue . That is why I called there were several offers we should have gotten by booking this last stay with Wyndham. We DID NOT get them nor can we find out why. The customer service is unbelievable.

Offers we did not receive 1) Stay over 3 nights get $100.00 credit to be used at facility
2) Stay 3 nights get 2 free
3) Book early save 15%
4) AAA Rate we did not receive

We stayed at Wyndham Garden Fort Myers and it is not even listed on our rewards account. It as if it never existed. We stayed from June 13, 2022 to June 20th , 2022. Our current reservation we have we placed in January 2023 and it is for a stay from April 4 - April 11, 2023

So it would appear to me that we should get all of the offers that where offered. We got none of them. If this is how Customer Service with Wyndham works then it obviously needs an over haul if you will. Please let us know as to why we where treated in this manner everything from the staying on hold for hours plus the rudeness of the customer service reps only to get no answers to our questions. Also please let us know why it is that you make the offers that we obviously qualify for but we dont receive them? We will be awaiting your reply.

20

My wife and I made a reservation at Days Inn by Wyndham in Palm Coast Florida for one night on March 8-9, confirmation # 3950288311. We arrived early in the morning, approximately 12:30 a.m., and received our room access card for room 319. We immediately went to sleep and a few hours later my wife awoke to utilize the restroom. When she returned to the bed she noticed the sheets we had been sleeping on with blood and bodily fluid, see attached photo. Needless to say this ended any attempt to continue getting any rest and she immediately took a shower and I went on treadmill, barely working, to cool down. I then went to reception desk and spoke with woman who only wanted to tell me there was nothing she could do. After I returned to room and took shower for myself, we went to get a cup of coffee and see if we could get some breakfast before we left. Still upset we decided to just gather our belongings and leave, continuing our journey. On the way out, we stopped at reception desk and asked the receptionist to please leave a message for management. She stated she had but had wrong room number and information. I then asked her to leave name and phone number and to please have management contact me. I still have not received any response.

20

I hated every minute of our stay. The staff was rude the manager Lisa was to busy selling drugs and directing the female staff to some of the male guest. She was very rude also . The whole place needs shit down. It has a terrible roach problem that they refuse to address. The whole place just need to be sprayed down for pest and bugs. There are so many things I could say about that hotel and it’s staff and management. I’ve contacted corporate and better business bureau . I’ve also contacted the news about this place. The experience was unreal and to know that rude and nasty people like that are in positions of management is terrible. These matters need to be addressed and that whole staff needs to be replaced immediately. The whole joker smells like pot and bad body odor.I then received a message saying. Hello guest please call me at 770-948-7877 ask for the GM
Thank you. I called and received no answer. I followed up with this message. Thanks for your response. I called that number in your message a couple times.I’m passed talking to people at that hotel. That was the worse experience period and to be treated the way me and my wife were treated is unacceptable. We were promised to be reimbursed and still haven't been and that's been two months. I have sent the photos to the Better Business Bureau and I have all intentions on pressuring this. Me and my wife deserve better and we will Never be treated that way and allow it.. Then I got this one. Hello sir, I'm not sure why your call was not answer. I have been waiting on your call ever since I sent the number to you. If you could please call me now I'm here till 5pm.. I then tried calling and got no answer so I left my number. These are just a few of the pictures that were taken and sent to who I thought was the Gm or someone with authority. This was the mattress they tried to put us on bedbug stained mattress with sheets over it and the toilet was clogged up

20

I made a reservation for $159.10 to stay in your hotel (Baymont by Wyndham) at 6:15pm on 3/4/2023. After driving from my home in Charlotte, NC arriving an hour and a half later (approximately 7:30pm) I checked into your hotel and had another $100.00 hold placed on my credit card.

After arriving in my assigned room, I found that the room was under construction. The room only had a bed and none of the other amenities usually found in a hotel room. There was no refrigerator, no microwave and was full of dust. We asked the night clerk (Mr. R. Brady) for another room but none were available. We then asked Mr. Brady to refund our money so that we could find accommodations elsewhere.

Mr. Brady attempted to return/reverse the charges on my credit card but explained that he could only return the hold fee of $100.00. He explain that we should return in the morning and that the Manager, Ms. Brentney Mitchell would refund the $159.10 in that we were not able to be moved into another room. On the card transaction receipt Mr. Brady gave us he wrote and signed the following: "Room complaint; no microwave; no refrigerator; nasty; under construction and signed his name R. Brady on the document which I have attached to this email. Mr. Brady's acknowledgement that the room was not orderly and missing item should have been enough for your Manager, Ms. Mitchell to refund our money but it was not!!!

Ms. Mitchell explained that we had to have cancelled our reservation by 3:00pm in order to receive and full refund. As I stated earlier, "our reservation was made a 6:15pm that same day." So this is illogical, nonsensical, and unreasoned! Ms. Mitchell went on to explain, "it is your fault that you left. We could have fixed the room up by bringing the Frig and other things later." She went on to explain, "we put someone in that room when you left so I know it was good." With that, she said she would only refund half of our $159.10 because it was the hotel's policy to charge a "day rate" even if we did not stay in your hotel. She also stated the she was doing me a favor by even giving me back half my money!

This is unacceptable! I want my full refund and a apology!! I have drafted a letter outlining this incident to the CEO, Mr. Stephen P. Holmes concerning this. I've USAA to dispute the charges and they should be reaching out to Baymont soon. I will follow with small claim court litigation if this is not remedied.

Respectfully,

Ennis E Williams

20

One night stay following a cruise line vacation for my mother. Room booked with booking app and quoted charge of 205. Amount charged was actually 207 and an additional 100 deposit. Deposit has not been returned over a week later. Room was not clean, condoms found in the floor, wall chipping falling off the wall, mold and rust found in the bathroom, and bed not secured to the floor or wall. Trip was for my senior mother, first cruise, and this event ruined a special mother daughter trip. Days inn hotel north miami. I have stayed at wyndham hotels in the past and this experience has changed my vision on the hotel chain. Pick up was on a busy highway road not safe for anyone.

20

I wanted to confirm a reservation for a Wyndham hotel for May1-4, 2023. I spoke to 2 different agents. The first one said I had a reservation. I asked her to send me a confirmation email and she said she would and without saying goodbye or another word, I was transferred to someone trying to sell me something that Wyndham is offering. The second agent said she would send me a confirmation email too. She also tried to sell me something but I was ready for that and cut her off. Neither agent sent me the confirmation email I asked for. So a simple request to confirm a reservation by email was turned into a selling opportunity for Wyndham and I never got my emails. So frustrating for the customer and used approximately 20 minutes of my time.

20

The hotel was filthy, the toilet did not flush, people were drinking beer and smoking outside the main entrance t h e breakfast was not available when we checked out. This is the worst place we evered stayed, we try to stay at LA Quinta you need to check this place out, Total embarrassment for your company

20

I have spent the last two days trying to book a stay. My wait is always an hour or longer. When I finally reach someone, they say they have to transfer me to another department. I hold but am disconnected every time. I have called other departments who say they can't hear me. The deadline to register for that resort is today. They are now closed so I just have lost that option.
Actually, every time I have called them lately, the wait is over an hour. Obviously, they are seriously under staffed. I am so disgusted! They say calls are recorded. Member services needs to look at my history and the horrible customer service I have received
Lydia Lorenzi

40

Need I say more! That was the start of it along with dirty rugs not sanitized and other things like bathroom door didn’t close the room door didn’t close all the way

20

Staff has been rude and dishonest about policy regarding age requirement. Calling me names like "boy" and "kid" even though I'm 5 months younger than the age requirement and said I could check in if I brought an adult over 21.

After presenting an adult over 21 they still denied me from checking in saying I need to change the name in booking and that the age restriction is a policy of the third party even though I have tried with multiple third party processes

20

We booked this hotel because it had a hot tub but when we got there the hot tub was broken, the front desk gentleman was rude and didn’t seem to care. Then when we went to our room the drain in our tub didn’t work so we couldn’t even take a bath!

20

At a recent stay( Feb. 9-13, 2023) at the Wyndham Altra Resort in Cancun, Mexico, we experienced extremely loud stomping and the seemingly sound of furniture being dragged across the floor above us. I called the front desk and reported this noise. This was the first day and night we stayed and the noise continued 2:30am- 3:30/4am that morning and the next few nights. I continued to stop at the front desk to report the noise( this was the 2nd time I reported) - which we were told someone would come up to our room, but no one came up. We missed dinner because we waited for security to come.
The next night I was told the night manager was busy and when she was available the front desk would call me. I said No, I will wait here in the lobby until she is available. I approached a lady that I presumed was the night manager and told her about the noise. She said she would come up with security to check it out. They came up but of course no noise during the 5 minutes they were in the room! She said they didn’t have another similar room- only 1 with bunk beds- which would not work for 2 grown women!
I stated that perhaps if someone addressed my concerns earlier, there may have been other comparable rooms available. Needless to say, our girls trip to celebrate a friend’s milestone birthday was not a great time.
I am a Wyndham owner, and have stayed at several Wyndham timeshares, without having an issue that wasn’t addressed.
Very dis appointed how this issue was handled!

20

Hi i recently went to boom a room in langley at the sandman inn .I have syayed there in the past with NO problems.The manager at front desk could verify that.First i was told that they did not except wydham rewards program points but that is not true.Upon arrival late at night i was told that i had to put down a $500 dollar deposit to get the room.The guy working at the front desk was also rude to me and said i had been a problem at another one of their hotels...where get this..IVE NEVER even stayed at!!!(you can verify that too)Needless to say i was left without a place to sleep that night because im having renovations done at my home for the time being...it was a alwful experiance i was polite the whole time and at one point the front desk employee told me to stop yelling at him...and he was the one who raised his voice because i kept insisting that he please contact the manager.That this was a big mistake..that they have the wrong girl.And they do they are wrong about me ever causeing problems and i wish someone would apologize to me for the mix up.Thank you kindly for your time.

20

I made a 2 night reservation through Priceline and went to check in on February 6 2023 and the man at the front desk was completely rude and was stereotyping my husband and myself the very second we walked in. I'm very upset about how that man acted towards us. Told us no credit cards had to have cash. And told us absolutely no pets are aloud. I'm sorry but I'm a very sick person who has to have my registered service dog at all times. I feel like we was being judged and discriminated against because of what we was wearing or the type of vehicle we was in. If I didn't have to stay here for a few days until our place is available to actually move into I would have called for a refund and left.

20

There was a snow storm where my spouse and I got stuck in Clinton after visiting some family, we could not back to the hotel, some of my family was in the other room 105, we were 114. well my dad forgot some items in the room when they checked out, mainly toiletries that were left in the bathroom. Upon return the next day we called the evening shift. They instructed us to call back in the morning that the items were locked up. When I went up to the property the next morning to retrieve my items, they were not all there. I was kidding a whole makeup bag of bare minerals makeup totalling at least $200/250. Also my dive brand shampoo and conditioner along with my rose suave body wash. And a couple other items I can't pinpoint, hair products and perfume. And both rooms had cockroaches

20

Attention Stephen P Holmes
CEO Wyndham Worldwide 30th January 2023
22 Sylvan Way
Parsippany
NY 07054

I arrived at approximately midnight on a very cold night of Monday, January 18 at the Super 8 by Wyndham hotel at 2231 Yale Blvd. S. East in Albuquerque, New Mexico.
My plane from London had been delayed and I was exhausted after 12 hour flight, looking forward to a hot shower and a comfortable room to stay in. I had previously stayed last year at the same hotel and was impressed by all the good facilities. This time however it was a litany of disaster.

The first room I was shown had no towels of any sort, graffiti on the walls, no TV remote, the Wi-Fi not working, no lock on the door, a broken heater, no pillowcases on very dusty pillows. The bed had only sheets, no top cover or any blankets and the smoke alarm was ripped off the ceiling. I returned to reception and said that room was not going to work. The second room I was offered half the lights did not work, the bathroom light did not turn on. There were no towels or blankets, no Wi-Fi, no TV, toilet lid came off when you lifted it. The woman at reception did not seem surprised at my complaints but she eventually sympathized and found me towels and blankets and said she would arrange for the room to be comped as I did not have a car to find another hotel at that late hour and it was a very sketchy area. When I checked out the next morning I was told my first card declined. However having checked with my bank I discovered two of my bank cards were charged with the identical amount of $66.94. The receptionist-a different woman from the night before- refused to refund me and told me it was because I stayed overnight.

This was the most appalling and disgusting hotel that I have ever encountered and I thought Wyndham was a reputable chain that would not let me down so badly. I was too exhausted to leave at that late hour and had to make do with the second room. I am going to report this hotel to the US Health Department as it is a danger to anyone staying in it. I’m looking forward to receiving my refund as soon as possible.

Sincerely,

Penelope Dufton

20

Hotel lobby and room quite dirty.
We took several pictures,but cannot upload them on this form. Happy to submit them via regular email if you provide one
The heater was very loud and kept us up all night. We tried to see if we could lessen the noise and came across the filter/grill,which obviously hasn't been cleaned in some time.

20

Our Town was charged an additional charge of $168.72 on our town's credit card on 10/25/22 for a stay on 10/6/22-10/9/22. $506.16 was charged to the card for the stay, which is relevant. When contacting Wyndham Gettysburg and speaking with Sarah Ashe, she could not see the charge or tell me why. She was supposed to have research it and gotten back to us, but she has not and will now not respond to emails or phone calls. . We certainly would like a refund of the $168.72. . I can provide proof of the charge upon your request. Thank you.

20

We recently stayed at the Wyndam Gardens Laguardia South. Our stay was horrible, the staff did not care, for issues that could easily have been resolved, they pretty much just ignored us.

There were 3 of us and we stayed for a week. When we checked in, the room had 2 bath towels, there were 3 of us. I asked several times for an extra towel and the front desk told me they were waiting on their shipment and would bring it up. The first time instead of 3 both towels, they left 3 bath mats. Our third day there they finally gave me 3 towels. Later in the week when I did see someone from housekeeping I asked if she could leave 3 bath towels since there were 3 of us in the room, she left 3 hand towels. The first night one of the beds did not have a blanket, and the mattress pad on the other bed was torn. They did change out the mattress pad, but I had to ask a second time for a blanket. They did bring one up eventually. We had also asked a couple times if they could collect the garbage in our room because it was really beginning to pile up. It was 5 days before housekeeping came to collect the garbage. The sheets were changed once during our stay even though we requested it. In fact the front desk assured us the room would be cleaned the next day at 11:00, it never was cleaned. I relayed all of this to the GM and he assured me he would take care of this. he told me he was going to comp us 2 nights and discount is 2 days. We got home over a week ago and I have yet to hear from him. I did call and sat on hold for 15 min before someone picked up and told me he was in a meeting. Then she tried to look up my reservation and couldn't locate it.
This GM does not care. It's frustrating to take a vacation that you've saved up for and to stay in a hotel, that's not cheap, and have none of the staff listen when you need something.
I will never stay at aWyndham again!

20

i try to email them i have bad experience here hope them will improve them staff attitude but end up is that staff reply that email ???
4star hotel can be so unprofessional no improve never-mind but how he reply our email
blacklist this hotel ever and ever
30min simply charge money staff not helpful ATTITUDE HAVE PROBLEM
when we check in say wrong times check out time no any sorry
email want them improve attitude problem but all oso he reply
OVER 30MIN CHARGE 10000WON and no remind call here until going down just charge
talk loudly at front desk no manners can be manager in hotel
NAME CALL JUSTIN!! call manager???first time saw hotel manager like this unprofessional
REPLY OUR EMAIL OSO HIM REALLY NOTHING WAY CAN COMPLAINT
godi try to email them i have bad experience here hope them will improve them staff attitude but end up is that staff reply that email ???
4star hotel can be so unprofessional no improve never-mind but how he reply our email
blacklist this hotel ever and ever
30min simply charge money staff not helpful ATTITUDE HAVE PROBLEM
when we check in say wrong times check out time no any sorry
email want them improve attitude problem but all oso he reply
OVER 30MIN CHARGE 10000WON and no remind call here until going down just charge
talk loudly at front desk no manners can be manager in hotel
NAME CALL JUSTIN!! call manager???first time saw hotel manager like this unprofessional
REPLY OUR EMAIL OSO HIM REALLY NOTHING WAY CAN COMPLAINT
godi try to email them i have bad experience here hope them will improve them staff attitude but end up is that staff reply that email ???
4star hotel can be so unprofessional no improve never-mind but how he reply our email
blacklist this hotel ever and ever
30min simply charge money staff not helpful ATTITUDE HAVE PROBLEM
when we check in say wrong times check out time no any sorry
email want them improve attitude problem but all oso he reply
OVER 30MIN CHARGE 10000WON and no remind call here until going down just charge
talk loudly at front desk no manners can be manager in hotel
NAME CALL JUSTIN!! call manager???first time saw hotel manager like this unprofessional
REPLY OUR EMAIL OSO HIM REALLY NOTHING WAY CAN COMPLAINT
WORST HOTEL EVER

20

Stayed in a hotel with sewage in the lobby/food area nd no heat . Complaints were made nothing done about it.

20

First my card was rang twice for 2 $100 deposits. Brought it up to the cyst rep about it. Was told to talk to a person by the name of Pricilla. Because regular rep can’t do anything. Called my bank day after and was able to fix the problem. Now it had been 5 days since my stay and the other $200 has not been returned to my acct. I called the hotel directly and was treated very badly and rude by the person I spoke to and she hung up on me. I called back to request to speak to the manager, she said she is the manager and hung up on me again. This time I am coming to u to make this complaint. I have stayed at this hotel 4x and this is the first time I have been treated this badly by your staff. Please educate your staff about being more accommodating, professional, and nicer and patient. This is not how u treat your customer. Sadly, I will no longer stay at your hotel ever.
Cyrel Batuyong

20

To whom it may concern,I'm an employee at Wyndham skyline tower,Atlantic City. I'm writing in regards to the problems that exist in the houseman/housekeeping department in Atlantic City. I've been working for the company for almost a year,I've watched sooo many employees quit since I've been working. Atleast 12 people. It's not the employees its management. Not only do I do houseman work I also do carpet technician. So my problem is I've never worked in an environment that only accommodate to the latin community. You guys have an employee by the name of Dora that's very disrespectful not only to her co-workers but to customers also. That's why no one wants to work there. I can send photos of texts or whatever it takes to change the way that employees are treated. I'm not the only person on the job that feels this way,just the one that's tired and ready to speak up. Please,please,please,Understand that I work very hard and don't complain about anything because the work is not hard but management and associates need to change in order to keep workers in your housekeeping department. Again I have text and screenshots of how Dora talks to her workers and Dina is the boss. She lets Dora handle her afares as a manager. And thts not right at all. I'm speaking up for everyone that's afraid to have a voice. Im the only person left working as a houseman since March of 2021,we have only 2 new hires since then because everyone left due to Dora. I don't complain about anything but something has to change with you guys management at Wyndham Skyline Towers Atlantic City. Please look in to this matter thank you. I know I'm gonna have a problem on the job after you guys receive this email.

20

I booked a reservation at Wyndham in Newark nj on April 15th through the 19th of 2022 my total was $544.10 upon entering my room it reaked of Weed,the toilet was not cleaned and the were ROACHES CRAWLING AROUND,I WAS SO DISTURBED BY THIS WE DIDN'T STAY I CHECKED OUT THE VERY NEXT DAY AND I'VE BEEN REQUESTING FOR A FULL REFUND SINCE THEN AND I KEEP GETTING THE RUN AROUND, WYNDHAM IS TELLING ME TO CALL BOOKING.COM AND THEY ARE TELLING ME TO CALL PRINCELINE.COM I DON'T KNOW WHO'S RESPONSIBLE AT THIS POINT BUT I'M DEMANDING A FULL REFUND OF $544.10 AND I'M GETTING MY ATTORNEY INVOLVED IN THIS SITUATION I HAVE BEEN WAITING PATIENTLY AND CALLING EVERY WEEK HOPING FOR BETTER RESULTS

20

I came to Palm Springs to visit my children who I have not seen over 8 months because I work in New Jersey. It The first room they offered me had a broken chair, dilapidated wall and a space on the doorframe that you could see outside when the door is closed! The second room smell like pee and cigarettes and the space in the doorframe was even larger. I felt unsafe. I went back to the front office for the third time and the gave me a room by the vending machines and all I hear all day is the ice machine and drinks being dispersed all night. They have their maintenance guy drag a bucket cleaning their large stone floors as early as 6:00Am and all you heal is this bucket clunking being dragged back and forth loudly! It has not been a pleasant stay. Their workout room has a 3 machines , a treadmill that has missing parts and it doesn’t work, a step master that has the large batteries that reveal that it doesn’t work and when you step on it feels and sounds clunky.the bicycle machine is not only from the 90’s but the seat is ripped and the phone they have on the wall for service or safety is not connected to anything. It’s just a prop!! I cannot believe this is a Wyndham property! I have stayed at Wyndham properties for over 30 years and across the country but this is the worse representation of this chain.

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