Contact Wyndham Hotels Corporate

I need more then 100 words to make my complaint. So to start windows had no locks to keep.window closed front desk had to wedge a wood stick to keep window closed and somewhat secured. Guest above us was stomping so much couldn't get a minute of rest i go to front desk to complain and i was told its only 7:30pm. Free continental breakfast i know what that means it was hard granola bars dark brown orange juice and very bad cold coffee. Very dirty i go the 1st 3hrs i was there and just wanted a refund they say i can go but i wont get my money back. I can do 4 or 5 of these pages. Just cant believe been staying in super 8 since the 90's

1st issue was we didn’t get the rooms we reserved online ahead of time even after paying more for said rooms, even after going to the office and saying something and showing the reservation email. We also didn’t get the extra money that we paid for said rooms the guy at the desk that barely spoke English says your going to have to call the place you reserved thuggery room through, that was the website for Super 8 and still he did not help us at all. What we did get was a room that had milkshake of some sort dried on the picture hanging about the bed a broken toilet seat broken toilet paper roll and a dirty toilet. Also a exposed tac strip that I found by steeping on it. We got an AC that is falling apart that makes a crazy loud ticking noise while it’s on. Ashes from the people that stayed here before us or hell who knows how long the have been in here maybe as long as the nasty cockroaches that are crawling all around our room. COCKROACHES!!!!!! Sadly we were not here long enough before heading out to our concert we were attending and after the concert we had all had a few drinks so we had no choice but to stay in this bug infested broken run down room/hotel. Room 229 on 9-15-23

Painter's Lodge, Campbell River.
Aug 27th 2023, about 2pm.
Your small motor boat with lodge name on side, was speeding within Discovery Harbour well in excess of posted 3 knots - inconsiderate behaviour, and not good advertising for the lodge.

I am an ex-employee there and this hotels practices are completely unacceptable. i had co-workers constantly going out and smoking marijuana on hotel property. One employee regularly givers her phone number to guests. The owners know about this but they just don't do anything about it. there has also been bedbugs that have gone unchecked. At the very least, wyndham needs to come check this hotel if you want it assoicated with the wyndham name

Went to a Baymount in Michigan on 8-19-23. Stayed less than an hour. First we were greeted by police who was escorting a man out next to our room. We walked in to find filthy carpeting, broken lamp shade, rundown bathroom, toilet was running. Kids ran to the pool and lasted 5 mins. pool was dirty, chairs were dirty, and my grandaughter grabbed the railing to walk into the pool and the railing broke. The kicker was blood stains on our top sheets. Unfortunately we could not stay there. I am asking for my money back!

Here is a picture of a roach that ran across the bed. This is unacceptable! Absolutely disgusting. I embark on the ship tomorrow and I won't enjoy the first day because I will be sleeping since I cannot get any sleep in this nasty room.

Reserved room thru priceline. Handicap accessible--confirmed. Got to hotel at midnight. No Handicap room. Desk person asked me to step away from desk then called soneone about a problem with no Handicap room for guest. They gave us deluxe room on second floor which is great except i have difficulty with stairs. Small town, no hotels close by. Have filed complaint.

Is it the policy of Wyndham hotels to hold (more than) $100.00 from account.
On my departure from W. after staying just one night, my bill was $247.38. +100.00 hold.
The front desk staff took a total of $594.00 from my account.
Subsequently, $347.38 was put back into my account a week later but when I called to complain why my card was authorized multiple times, the staff lied to me about my money and dismissed me. They would not just admit that they made a mistake.
I have bank activity statements and email.

Laquinta New York, NY
333 West 38th Street
New York, NY 10018

Hotel was very dirty. was told I would be moving rooms but that never happened. Room smelled like marijuana and was very loud.v

La Quinta Inns in clearwater 3301 Ulmerton RD. This is the most diabolical excuse of a hotel. This hotel is nasty, dirty,fiftly . People are so rude and not helpful. I was called out my a desk employee by the name of Milly, very nasyt,rude person. I checked in on the 7/7/23 and was asked if I had any pets I told the front desk person,yes two and was told there was a pet fee, no problem. On the 7/8/23 my daughter and I was on our way out to eat when I was called out by Milly,saying that did I have two dogs. Told her no, two cats that were here for a show. I was told they were not allowed, because they pee, this room is nasty, I would never allowed my cats to walk on the carpet in this room they, may catch something.

Milly telling me it was the policy that no cats allowed, why wasn't I asked what pets are they I had and why is it not on your website or posted at the front desk?

We get back to the hotel and the clean up team is in our room. There is a Do Not Disturb sign on the door, vialations of our rights, so what happens? Maybe I need a laywer ?

BTW my kittens were in a caged on the table. The security gard came to the room and saw them. While being here he ask if we wanted the carpet clean. I have taken pictures of the room. Plus the whole shower pipe feel out while my daugter was in the shower, lucky it didn't hit her in the head.

I excpect something to be done. FULL REFUND back to my credit card, before I show my laywer the pictures.

Barbara Lydiate

On May 28 23 booked a room with Agoda online and paid for room after 7pm arrives after function at around 1030 management said they didn’t have a room and would refund my money l have been in contact with them several times with no avail l want my money saying that it’s got to be approved by the general manager l got to talk to him every time l call the hotel l get nothing how hard is it to get my money refunded booking Id 611509678

I stayed at this property for one night from June 26 to June 27, 2023. my credit card was taken for a deposit of $50., which would be returned to the card once I Checked out. That is what they told me, (which was a LIE). After I checked out and a few days later I checked my CC only to discover that the CC was charged $50. I called the hotel and tried to get some information as to why my card was charged, and when I did get someone, I asked her name but she didn't reply, she said that the refund would go back to the card after 30 days. I continued trying to get some information and asking to speak with the manager but was put on MUTE for 30 minutes while waiting for someone to help and assist me, but nobody came back to the phone. The front desk persons at this hotel were very unprofessional and didn't make eye contact. This hotel is very shady in the way that they treat their guest. All I want is my REFUND back to my cc. This is a hotel franchise that has poor customer reviews, I hope that they will do better by the guess and stop dealing with the customers in a poor and unprofessional way.

I made a reservation (Conf# 2582701266) for three nights from Friday June 16 to June 19 to stay in Wingate by Wyndham, 50 Sylvester C. Formey Dr, Savannah, GA 31408. My wife and I drove from Atlanta to Pooler, GA, and arrived at the hotel around 3:15pm. Although check in was supposed to be starting at 3pm, one of the front desk attendants, Takeema Coney, said that our room is not ready yet. She apologized for the inconvenience and asked if we can give her about 15 to 20 minutes to get the room ready for us. My wife and I went back to our car, stayed there for about 20 minutes, and walked back into the hotel. About five minutes later, Takeema checked us in room 109. We carried our luggage and went to the room only to find out that room was a mess. Bedsheets and blankets were on the floor, the bathroom was unclean, the desks and chairs were in disorder. When I told Takeema that the room isn't ready, she said she is going to talk to her manager. A few minutes later, we were placed in room 319. That was the beginning of our ordeal.

At about 2:10am on Saturday morning, someone unlocked our door and tried to get in but couldn’t, only because the door was locked from the inside. When I opened the door, Darrell (one of the night shift front desk attendants) was accompanying a couple who were apparently assigned to our room. Darrell and the guests said "sorry" and left. On Saturday morning, Darrell saw us going towards the cafeteria to have breakfast. He asked my full name and the room number where we were staying and went on to try to explain away what happened earlier in the morning. I told him that the first thing he should have said was to apologize for disturbing us. His response was that it was not him who put us in the wrong room and that I should not be complaining as if it was him who made the mistake. I simply said you are being unprofessional and walked away as I did not have neither the interest nor the energy to tell him what the appropriate approach should have been. Before he left for the day, around 1:30am he spoke to me outside the hotel while he was in his car and said that he apologizes for the way he spoke with me earlier in the morning and that he will talk to his manager. According to him, we were one of five guests who were put in rooms that were already assigned to other guests and that Takeema who has been working there for about three months should have known the basic room reservation and assignment processes. He said that given the disturbance and the inconvenience, the manager may give us “a discount or something”.

That same morning, we left for Tybee Island Beach and returned to the hotel around 3:30 or so. My wife went up to the room to change clothes while I was waiting outside in the car. She couldn’t’ get it because Takeema disabled the key. She came down and told one of the other front desk attendants that she could not get in the room. The lady gave her a new card and was about to go back up to the room. Then Takeema came out from the office area and said that she was not the one who made a mistake about the room assignment. And my wife said, first I was not talking to you and second you should apologize that there was a mix-up. To make matters even more appalling, Takeema called someone and was telling the person on the other end of the line that we my wife was being rude and that we should not be staying in the hotel. She told us we need to get our stuff out of the room and leave the hotel immediately. I could not believe what I hearing. I kept telling her that we paid for three days and that she cannot just kick us out for no reason. When she was beginning to be belligerent, I decided to call the police.
Sgt Whiting came to the hotel around 6pm and I told him that we were being forced to leave the hotel even though we paid to stay for three nights. I don’t know what kind of lies Takeema told the office. Sgt Whiting approached us to where we were sitting and said that Takeema want us to leave the hotel and that we need to get our belongings. Sgt Whiting, another officer, Takeema, my wife and I went to the room, got our belongings and left the hotel. I asked Takeema for the hotel manager's contact information, but she said she won't give me the manager's telephone number. I said fine; can you at least call the manager using the front desk telephone and connect me with him or her? She would not allow me to speak to the manager. Clearly, she wanted only her side of the story to be heard. This should be not allowed in any hospitality business. People like Takeema who drain "hospitality" out of the hospitality business should never be given employment opportunity in the first place.

My wife and I were so traumatized, saddened, and in disbelief about the ordeal we were put through by Takeema Coney. I did not complain about the late check-in. I did not complain about being assigned to a room that was unclean. And I did not complain about the disturbance at about 2:00am on Saturday morning. Although I know it is within our rights to complain about how bad the reception was, neither I nor my wife made a big deal out of such incidence mainly because we would not want our weekend getaway to be spoiled. Not that it matters who reported Takeema about the mix-up she did in the room assignments, my sense is that one of her coworkers may have reported that she was the reason for why at least five guests of the hotel were disturbed on Saturday morning. Regardless of who complained against your employee, hotel guests should not be thrown out by an unprofessional, low-skill, inexperienced front desk clerk.

I ask that Wingate by Wyndham tell Takeema Coney to apologize to me and my wife. I ask that the company suspend her for at least a month without pay.

Thank you,

Kasahun Woldemariam, Ph.D.
Email: noted above

The person I originally spoke to couldn't locate my reservation with Expedia. I then made a hotel direct one#5136B387422843. I found the original reservation. I have tried thru phone call and e-mails to please cancel #5136B387422843. I haven't received a cancellation number. Can you, please help me?
Thanks,
Sandra McGee

I prepaid for a 2 night stay. I have been charged again for said stay. I brought it to the manager's attention on Saturday June 3rd and was told it was taken care of. I checked out Sunday and have called to speak with the manager again 4x! No one has bothered to provide one ounce of customer service to even address my issue. My bank account has been overdrawn. There were several issues with my stay, this is by far the most important! I am beyond upset and am planning a scathing review. Horrible customer service and total lack of concern. I am highly disappointed in what I considered to be a reputable company. I demand retribution and satisfaction. This never should have happened considering my stay was prepaid!

To whom it may concern,

I thank you for your quick response on Reference #05659960, but I desperately need to have a conversation about my issue as this reply is not what I needed. Apparently, there was some misunderstanding when I called my report in. Therefore, I am writing this to help clear up my needs and expectations.

I would like to start off by expressing my frustration and disappointment about the issue I had with my recent hotel booking. I am a travel agent and this reservation was made through my travel booking engine through Funjet, in Nov. 2022, for a hotel in LaPlace, LA. The travel agency has already resolved the issue with Funjet for a refund of what was paid to them.

However, a few weeks before my Feb. 16th, 2023 departure I tried calling the Days Inn Hotel in LaPlace to make sure that my reservation was good and that the hotel was still standing after the recent hurricane. When I could not reach the hotel directly, I called the Days Inn Customer Support Line to confirm my reservations and that when I arrived in LaPlace that there would be a hotel there that I could stay at. The representative assured me, over the phone, that the reservations were good and that the hotel was still standing and fully operational. However, after traveling for over 13 hours we arrived at a hotel that was no longer standing due to the hurricane. So here I am, with my family, at 9:00 pm, in the small town of LaPlace, on Mardi Gras weekend with no place to stay! You can only imagine the distress I felt when I had to pull into a gas station in order to find out what other options I might have in a town that only had 2 other hotels to choose from. I tried calling the Days Inn Customer Care number that shows up on my Google search but I only received a busy signal. So now it is 9:30 pm and I am scrambling to find a hotel room during Mardi Gras where EVERY hotel is booked at capacity. The first hotel was all booked up, but was kind enough to check with the other hotel which had 1 ROOM LEFT! Of course, this room was more expensive than the reservation that I had previously made with Days Inn, but I did not have any other options. I have no idea what we would have done, or how long it would have taken us to find a place to stay in the middle of the night if we had not been lucky enough to stumble across this vacancy. I also cannot fathom the distress that would have occurred if this had happened to one of my clients, or what kind of damage this would have done to my reputation as a travel agent!

As a customer, and travel agent, who relied on your company's assurance that there was a physical location and that my reservations were confirmed at that particular location, I request that Days Inn/Wyndham reimburse me in one of 2 ways:
1. Reimbers me monetarily the expenses incurred due to the mishap, such as the full cost of the alternative accommodation.
2. Reimbers me with Wyndham reward points that would equal a free 1 week stay at one of your locations. I believe that the minimum point value of 1 week is 52,500 points.

I also urge your company to take appropriate actions to prevent such incidents in the future. It is your duty and responsibility to thoroughly verify and confirm the status of a hotel before confirming a booking.

I hope that this issue will be resolved promptly so that my trust in your company can be restored. As of right now, I am not comfortable with booking any of my clients into any of your properties. I have also reported this issue to my fellow colleagues so that they will not be blind-sighted with this issue with their clients. Please get back to me as soon as possible.

Thank you for your attention to this matter.

Sincerely,

Chelsea McPhail
Travel Consultant
National Travel

Well where can I start first of all I've been staying here for 9 months whybam I still paying taxes.Acco4ding to the Tax Exempt Law in TX after 30 days I'm considered a permanent resident.

Second the staff here is very very lazy , the cleaning ladies take all the basic cleaning toiletries to they own personal rooms but never have none for the residents , plus they never want to clean your room or if that borrow you the equipment to do it yourself.

Third maintenance doesn't come when you need something fixed in your room . It's been month I've been waiting for them to fix the door in my bathroom .
And on top of that they have serious issues with roaches , at the beginning pest control would cone buy its been months now and it's getting out of control .
They offer a pool on they website but they clean and keep it up to date but never open it guess they too lazy to deal with but keep it clean for I guess inspection codes . They have a whole breakfast room that stills has a sign of covid when the state has already lifted that law . And the manager Ashley is one of the rudest people I've ever seen in a hotel she will insult you raise her voice and disrespect you very very verbally and if you say something like excuse me or whatever er she will threaten you to kick you out or call the police regardless if it was her that started. The only person here that cares of delivering great customer service is Brittany.

I stayed in the bellingham washington hotel last week, i had left several bags of clothing and shoes in the room for my friend to pick up.

I had to drive to work, so i checked out, she had the other card key. I assumed if she didnt maje it by check out that her belongings would be stored safely in the office.

This was not the case. I believe that security footage will show who has taken these items .. its theft by employee no matter how you veiw it.

We would like that property returned. And your staff instructed on personal property protocol.

Do you agree?

I usually have a pleasant experience at Wyndham hotels, but the hotel in Bridgeport mi put an udder bad taste in my mouth. Booked hotel 2 weeks in advance, I was informed jacuzzi was in working order. One of the reasons my wife and I booked it. Informed that it has been down 5 weeks. Also had bottled water at pool and were told it wasint allowed. Dri king fountains were terrible.

I have always had good service through Wyndham but I went to Google looked up a place to stay in Lima ohio beautiful pictures breakfast next day with stay. Wifi coffee and tea in room, it was all a lie!! The pictures where completely opposite. The place smelled of smoke and weed. The hall was filthy. We got into room and nothing worked. The outlets need updated there was a blood stain on floor front of bathroom. The comforter was ripped dirty and had burn holes in it. No breakfast next day. Lobby closed. I would like to have my money back and I will never tell anyone about Wyndham again. The worst experience we ever had.

We stayed (2) nights the next day we.paid.to.say another.night we did.pay about 45 minutes late but they didn't voice it.was a problem or anything they accepted our payment and we stayed they never said anything to us like there was a problem or anything the next day we checked out by.the way there was.only (2) carts.so had.to hand carry everything out as we left they acted like everything was fine they asked us to please leave a google review later that evening when.i got paid we tried to re check in had my a.reservation by the way i get there the guy at.the desk says for a.hour and 30 mins he can't find our reservations I will have to call the wyndham customer line I do they tell me they see our reservations have the hotel call the 800 line they need.to update there system all of a sudden he says.he sees we are on the do not rent list I ask him why no one said anything to us he asks.me to step to the side so he can get the line down there was about 8 people in line I very patiently do he says he will speak to me when he gets the line down
So I patiently wait it's been 2 and a half hours by the time he gets the line done then someone comes up needing bedding for there pull out sofa he goes to get it she also complained.of the room not being cleaned hair in the bed and bathroom sink trash still in the trash can food in the refrigerator he offers to give her another room so when he is done with her there is now another line with about 6 people so I patiently wait for him to get this line done now its been almost 4 hours then he comes.back to tell me he can't give me any information I will have to come back and speak the manager the next day but of course he doesn't say this 4 hours earlier if they are gonna put.u on the do not rent list because of paying late 1 time they shouldn't except your late payment allow you to stay again so u have no idea there is even a problem at.checkout they day nothing but please leave a Google review
Horrible customer service would never syay here again couldn't even get a.cart at check out

Usually have a great experience with Wyndham. I am a platinum member rent about four hotels a month. This is by far the worst experience I have ever had with any hotel. There is scum dirt and dust on the walls everywhere feces, and blood on the toilet scum in the bathtub floor Closet area has dirt and what seems to be tobacco. Just absolutely horrid. I have several pictures taken with my invoice showing the date and time in those pictures.

The Microtel I stayed at in Henrietta New York was not what I have come to expect staying at Microtel this place was a step above staying in a shelter plastic furniture, bugs, broken hinges on doors, front door lock didn't lock well, stickers and filth on the walls very disappointed that microtel's name would be on such a place I will be extremely careful from now on not to trust just the name of Microtel I have several pictures but for some reason your page will not allow me to upload them to you but would be glad to give them to you if you offer me a text message page or email the place was disgusting stickers on the wall filled on the wall mold on the ceilings in the bathroom just disgusting

I stayed at a days inn on May 7th in Durham NC. I am very unhappy and would actually like my money back or a free stay somewhere else. There were cockroaches crawling around the room, and bedding. I have cancer and that was a completely dangerous situation for me to be in. I spent over $100 for one night for that

Racism and discrimination-We came to celebrate a good friend’s birthday with our families, rented 6 rooms at a high price. We were with kids and talking normally and doing what families do when they are in vacation. The receptionist have been watching us the whole day behind the glass, saying to kids that they need to shhhh and be quiet (and they were just being kids but nothing that bother anybody), he changed the channel on the lobby tv meanwhile one of us we watching q movie and told her she could stay if she wanted to read a newspaper with him, forcing her to leave, we were on the parking lot talking normally and he called the police saying that a “customer” complaint about it. The police didn’t do anything because he just realized this was a call for anything bad at all. This hotel have been the worst experience ever and we travel a lot in Florida. The rest of the people and families were doing the same but, we were the ones receiving warnings just for being latins (but proud American citizens as well) This is not a hotel, this is a church or a prison and must be sold as that, you can’t talk, you can do nothing that you normally would do in a hotel, having fun with your kids and family in a respectful and friendly way, BUT this is not allowed here. Just come if you want to sleep in the room and nothing else. We are all in this great country and we behave as good citizens and today, our rights were completely violated. This stay was supposed to be a joy but it was a humiliating nightmare, but we have the right to file several complaints about it.

The manager Brenda was disrespectful the whole time we stayed there. The room was dirty and found roaches in the room. We since been gone and she is texting me and emailing me after I told her to leave me alone. She is a problem when we were there as she couldn't keep employees. There always getting"Fired". And we are not the only ones, that think she is a bad employee/manager.

Wouldnt give me my s
deposit back because they said someone smoked in the room. Which is not so. The room smelled horrible when we arrived. The air conditioning did not cool the room and there was electic outlets with no covers. The bathroom was disgusting and the toliet kept over flowing which we had to get a plunger and fix our selves.

I'm staying at days in. In Davenport Florida. When I checked in had wifi and one ice machine working told pool would be open next Monday after 2 weeks both ice machines broken no wifi pool still closed told manager called customer service this stuff needs to be repaired I need wifi

Hello my name is Dontaye Laury I am a gold Wyndham member but I rented a room almost a month ago for a friend not knowing it’s against Palestine, then ended up on the do not sell to list but as soon as I found out I contacted the manger/owner of the property and reinstated that I was not involved and as well as learned that renting rooms for others is prohibited I apologized and he stated that he will take me off of that list. Just don’t do it again and how everything will go back to normal and I will be taking off that list. So thinking everything is OK today I try to book a room and as I was rudely screamed at by the front desk lady calling me a liar and saying that the manager has no recollection nothing of that day and speaking to me as she refused to give me any contact information and started speaking a different language, so I did not understand the conversation I have a witness that one of your employees Brenda was there, and also transferred me to speak to you or the manager of the owner as I am trying to plead my case and restate Word for Word the phone call we had to give me the OK. The only reasoning I had for all of this chaos is that the front desk lady stated “ he’s old and has obviously busy” so besides, it being called a liar and disrespectfully spoken to like I was causing problems .when all I wanted to do was speak to you or whoever so you can recollect the conversation we had. Please contact me at 410-618-8594 or simply an email back please ASAP. Thank you for your time and hopefully speak to you soon

Came to Wichita falls Texas from Alabama to see my daughter and got a room at laquinta for 4 nights they put us in a dirty room no towels or blankets with a promise to switch rooms and 2 days later they did move us but the new room wasn't much better with no refrigerator and then the power goes out for about an hr with no explanation! The people running the place are a joke!! Never will I stay here again!!! So disappointed and it was just mishap after mishap!!

I reserved a room with LaQuinta in Douglasville, Ga for Easter weekend 3/7-3/10/23. I had one room and called on my way from Michigan to get a second room. After driving 12 hours my family arrived to the hotel which had the worse dead animal/sewage smell in the main lobby and rooms. I asked the customer service rep, what the smell was, he replied he didn’t know. Asked him how long it’s had the smell, again he didn’t know. I asked for a manager he stated one will be there in the morning. Getting to the rooms, the white comforter in one room was filthy with visible dirt. My daughter had to get clean sheets and comforter. The rooms had the same smell. I went to the near by Walmart to purchase air freshener and Lysol wipes to help with the smell. After two days of no manager being seen. I finally met Justin, the manager checking out. I asked her what the smell was all weekend? She stated people had come in to check and no one could find the cause. I asked why aren’t guest being informed so they can possibly make other arrangements? She stated it’s been smelling like that for 2 years. I told her that’s not true because I stayed there March 2023 and had no issues. I asked if the company was offering discounted rates, she stated no they don’t offer discounts. I asked her, why are you not informing guest that call, she stated they were when it first started but not anymore. That doesn’t make sense at all. When I told her I will be contacting the company, she brushed the situation off with an “Ok”. I am disappointed in the nonchalant attitude from management after paying almost $900 for the weekend, and smelling such a foul odor all weekend. How do guest suppose to enjoy a complimentary breakfast in the main lobby if you can’t even sit at the tables without smelling such a bad odor? Guest were walking in the building stating “it stinks in here”. I am extremely disappointed in the managers attitude, and my family stay there. Bad representation of that hotel. And, many other hotels were booked for the holiday weekend.My family focus for a nice trip is to enjoy ourselves and not be worried daily about the smell of our rooms. I visit my daughter in GA frequently, but I will never stay at that location again.

I had a reservation at Days Inn, Archdale, NC beginning 4/11/22 for 9 days. I arrived around 7pm on the 11th to check in. I was surprised to see groups of men loitering around the parking area. I went into the small lobby to check in, there was no at the desk or anywhere to be found. I waited about 20 min and another man came in the check in, eventually there were 5 of us waiting around. A man arrived looking for help, he had checked in earlier but was not given a key, he explained he had been given three rooms, each with a problem- TV didn’t work, toilet wasn’t working, one already had guests he walked in on.
At that point my instinct told me this was not going to work, in addition my auto was packed with valuable Asian antiques as reason for this trip. I left, never did see anyone at the desk. Left to my own resources to find housing for the trip.

My husband and I stayed at Hawthorn Suites East by Wyndham in Wichita, KS for one night on April 1, 2023. We are gold club members. That shouldn’t really matter because no one should have had to stay in the room we had. The ceiling above our bathtub/shower gushed water when the guests upstairs of us took a shower or a bath. My husband was unable to take a shower in the morning because of such deplorable conditions. We have a video of the water pouring through our ceiling and a photo of the area right outside of our room. You’d be appalled to see what is going on at that property, if you don’t already know. The person “in charge” told us we should have requested another room when we checked in. I don’t think it is reasonable for us to have known at check in that our ceiling was going to profoundly leak water in the morning when the people upstairs took a shower.
We would like someone with authority to contact us ASAP. As each day passes, the more disappointment I am in your services and the more apt I am to take further steps.
Mary Kolb

Sent from my iPhone

My complain is the that you guys hotel service sucks . I shouldn’t be having to having issue with the front desk every week . My car got broken into and they won’t show me the video they keep making excuses . Been there for two months and they still charging me for taxes one week they didn’t next week they did . They charge my card extra every week . And act like they don’t know what they doing . Until I confront them that’s when they want to give me the refund . I’m so tired of these scammer hotel . Hotel is bay mount hotel in el dorado ks

My new reservation started 3/27/2023. Nyah is attending front desk upon my arrival, she couldn't find the c/c authorization form, (so I stated "not again, please check the file b/c this happened last time I was here & after 45 minutes I had to leave b/c of my ride (it was misfiled). Then, I was marked as a no show and 4th floor reserved room for 3 weeks was given away. I told front desk to check cameras to prove my presence & relayed the same info to ALE Solution. Now yesterday while I'm on hold with ALE Solutions, I hear Nyah talking about me to? employee on his way out & he state "ALE, she'll be there for a while" and leaves. When ALE rep connected, I placed her on speaker with Nyah so this issue can get resolved or so I thought. I requested the lowest floor possible, clostofobic, got place on 10 floor. Nyah state “long term guest go there”. I was here 2 weeks prior on 6th floor for 3 weeks but 4th floor was reserve prior. 10th fl guess room had broken bar in bathroom, no closet space at all when I will be here for several weeks & the bed is queen size. I have respiratory issues, so I sleep with machines & to share a bed with my tubing’s that get kink and my granddaughter that is difficult. I call Nyah downstairs & explain the problem, and she stated she is sending someone with a keycard. I call ALE again they had made a reservation for king size bed & told me to go back to front desk. Second keycard, Suehayle was for 9th floor but identical setup, these are handicap rooms b/c bathrooms are huge. I limp slowly but I am mobile. I need more space not more bathroom if I am residing here for a while. In between Nyah attended two other guests, I wait patiently. Nyah gives Suehayle another keycard either 7 or 8 floor with double full-size beds that perfect, when I go back downstairs for the paperwork, Nyah now states its reserved. When Nyah’s hands the key card to the 2nd guest, he makes a comment in reference to me & hospitality, then looks at Nyah and she grins. It hard enough to be displaced from your home during repairs but to be humiliated in a hotel by a employee, that is the icing on the cake. Even though the first stay wasn’t 100% perfect I made myself a Wyndham member. I ‘ve been recommending family & friends for years but never had the pleasure myself until my first stay a couple of weeks prior. Location was prime and therefore I had another reservation scheduled with LaQuinta by Wyndham. I am a peaceful person, but I told Nyah after the guest left but in front of the other employee that I did not appreciate her talking about me to others and that could get her in trouble someday, then she got defensive. With employees like that you could be losing business for sure. I checked out without the use of the room. Thank you for the attention.

We booked our hotel through Trivago to stay for one night. The elevator did not work and we were on 3rd floor, the bathroom floor and entrance area of the room was vey sticky. No hot water in am for shower. The desk clerk would not make eye contact and am not sure as how to describe him but very odd.
The whole stay put me off of Wyndham and La Quinta hotels for a very long time

I understand stuff happens but all at the same time! Very poor maintenance for a hotel of what I thought was a reputable hotel chain. Not again!
Address of hotel
LaQuinta
9 Crossing Cr
Little Rock, Ar

We stayed at your hotel in Phoenix on 3/13/2023. We arrived around midnight. We Were told there was a shuttle and free breakfast. No shuttle or breakfast. The hotel was a dump! I have pics of the room showing no lock on the door so no safety, the toilet was filthy, the plugs were broken( a safety issue). The tiles in the bathroom were just put down not even grouted down. The bulbs in the lamps were broken. Air conditioner didn’t work. Your staff was rude. You charged us $260.16! We were out of there by 7am! If we down receive our money back I am going to the attorney general of arizona and the board of health!

My husband and I travel frequently and I have never had such bad customer service in my entire life!! We are members of the Wyndham Rewards . I noticed on our current reservation that there are several overs available and we did not receive any of them. So I call customer service and I get a person who does not speak English and I cant understand her and she cant understand me. So she says (Her words) OH I CANT UNDERSTAND YOU I PUT YOU ON HOLD. OK SAY I WAS ON HOLD FOR 45 MINUTES !!! After this amount of time I decide to hang up and call back. I call back and I get another non speaking English person and she tells me she cant understand me and she put me on hold. I waited 1.5 hours on hold and no one ever answered the phone. THIS IS UNACCEPTABLE !!! Why does Wyndham give offers for staying if you dont get them and when you call to inquire as to why you get nowhere? I will be going to every social media site I can find to voice my opinion !! We have stayed at Wyndham many years and this customer service has made us decide that we may possibly NEVER stay at a Wyndham again. We do have an upcoming stay which we will continue . That is why I called there were several offers we should have gotten by booking this last stay with Wyndham. We DID NOT get them nor can we find out why. The customer service is unbelievable.

Offers we did not receive 1) Stay over 3 nights get $100.00 credit to be used at facility
2) Stay 3 nights get 2 free
3) Book early save 15%
4) AAA Rate we did not receive

We stayed at Wyndham Garden Fort Myers and it is not even listed on our rewards account. It as if it never existed. We stayed from June 13, 2022 to June 20th , 2022. Our current reservation we have we placed in January 2023 and it is for a stay from April 4 - April 11, 2023

So it would appear to me that we should get all of the offers that where offered. We got none of them. If this is how Customer Service with Wyndham works then it obviously needs an over haul if you will. Please let us know as to why we where treated in this manner everything from the staying on hold for hours plus the rudeness of the customer service reps only to get no answers to our questions. Also please let us know why it is that you make the offers that we obviously qualify for but we dont receive them? We will be awaiting your reply.

I hated every minute of our stay. The staff was rude the manager Lisa was to busy selling drugs and directing the female staff to some of the male guest. She was very rude also . The whole place needs shit down. It has a terrible roach problem that they refuse to address. The whole place just need to be sprayed down for pest and bugs. There are so many things I could say about that hotel and it’s staff and management. I’ve contacted corporate and better business bureau . I’ve also contacted the news about this place. The experience was unreal and to know that rude and nasty people like that are in positions of management is terrible. These matters need to be addressed and that whole staff needs to be replaced immediately. The whole joker smells like pot and bad body odor.I then received a message saying. Hello guest please call me at 770-948-7877 ask for the GM
Thank you. I called and received no answer. I followed up with this message. Thanks for your response. I called that number in your message a couple times.I’m passed talking to people at that hotel. That was the worse experience period and to be treated the way me and my wife were treated is unacceptable. We were promised to be reimbursed and still haven't been and that's been two months. I have sent the photos to the Better Business Bureau and I have all intentions on pressuring this. Me and my wife deserve better and we will Never be treated that way and allow it.. Then I got this one. Hello sir, I'm not sure why your call was not answer. I have been waiting on your call ever since I sent the number to you. If you could please call me now I'm here till 5pm.. I then tried calling and got no answer so I left my number. These are just a few of the pictures that were taken and sent to who I thought was the Gm or someone with authority. This was the mattress they tried to put us on bedbug stained mattress with sheets over it and the toilet was clogged up

One night stay following a cruise line vacation for my mother. Room booked with booking app and quoted charge of 205. Amount charged was actually 207 and an additional 100 deposit. Deposit has not been returned over a week later. Room was not clean, condoms found in the floor, wall chipping falling off the wall, mold and rust found in the bathroom, and bed not secured to the floor or wall. Trip was for my senior mother, first cruise, and this event ruined a special mother daughter trip. Days inn hotel north miami. I have stayed at wyndham hotels in the past and this experience has changed my vision on the hotel chain. Pick up was on a busy highway road not safe for anyone.

The hotel was filthy, the toilet did not flush, people were drinking beer and smoking outside the main entrance t h e breakfast was not available when we checked out. This is the worst place we evered stayed, we try to stay at LA Quinta you need to check this place out, Total embarrassment for your company

Need I say more! That was the start of it along with dirty rugs not sanitized and other things like bathroom door didn’t close the room door didn’t close all the way

We booked this hotel because it had a hot tub but when we got there the hot tub was broken, the front desk gentleman was rude and didn’t seem to care. Then when we went to our room the drain in our tub didn’t work so we couldn’t even take a bath!

Hi i recently went to boom a room in langley at the sandman inn .I have syayed there in the past with NO problems.The manager at front desk could verify that.First i was told that they did not except wydham rewards program points but that is not true.Upon arrival late at night i was told that i had to put down a $500 dollar deposit to get the room.The guy working at the front desk was also rude to me and said i had been a problem at another one of their hotels...where get this..IVE NEVER even stayed at!!!(you can verify that too)Needless to say i was left without a place to sleep that night because im having renovations done at my home for the time being...it was a alwful experiance i was polite the whole time and at one point the front desk employee told me to stop yelling at him...and he was the one who raised his voice because i kept insisting that he please contact the manager.That this was a big mistake..that they have the wrong girl.And they do they are wrong about me ever causeing problems and i wish someone would apologize to me for the mix up.Thank you kindly for your time.

There was a snow storm where my spouse and I got stuck in Clinton after visiting some family, we could not back to the hotel, some of my family was in the other room 105, we were 114. well my dad forgot some items in the room when they checked out, mainly toiletries that were left in the bathroom. Upon return the next day we called the evening shift. They instructed us to call back in the morning that the items were locked up. When I went up to the property the next morning to retrieve my items, they were not all there. I was kidding a whole makeup bag of bare minerals makeup totalling at least $200/250. Also my dive brand shampoo and conditioner along with my rose suave body wash. And a couple other items I can't pinpoint, hair products and perfume. And both rooms had cockroaches

Hotel lobby and room quite dirty.
We took several pictures,but cannot upload them on this form. Happy to submit them via regular email if you provide one
The heater was very loud and kept us up all night. We tried to see if we could lessen the noise and came across the filter/grill,which obviously hasn't been cleaned in some time.

We recently stayed at the Wyndam Gardens Laguardia South. Our stay was horrible, the staff did not care, for issues that could easily have been resolved, they pretty much just ignored us.

There were 3 of us and we stayed for a week. When we checked in, the room had 2 bath towels, there were 3 of us. I asked several times for an extra towel and the front desk told me they were waiting on their shipment and would bring it up. The first time instead of 3 both towels, they left 3 bath mats. Our third day there they finally gave me 3 towels. Later in the week when I did see someone from housekeeping I asked if she could leave 3 bath towels since there were 3 of us in the room, she left 3 hand towels. The first night one of the beds did not have a blanket, and the mattress pad on the other bed was torn. They did change out the mattress pad, but I had to ask a second time for a blanket. They did bring one up eventually. We had also asked a couple times if they could collect the garbage in our room because it was really beginning to pile up. It was 5 days before housekeeping came to collect the garbage. The sheets were changed once during our stay even though we requested it. In fact the front desk assured us the room would be cleaned the next day at 11:00, it never was cleaned. I relayed all of this to the GM and he assured me he would take care of this. he told me he was going to comp us 2 nights and discount is 2 days. We got home over a week ago and I have yet to hear from him. I did call and sat on hold for 15 min before someone picked up and told me he was in a meeting. Then she tried to look up my reservation and couldn't locate it.
This GM does not care. It's frustrating to take a vacation that you've saved up for and to stay in a hotel, that's not cheap, and have none of the staff listen when you need something.
I will never stay at aWyndham again!

Stayed in a hotel with sewage in the lobby/food area nd no heat . Complaints were made nothing done about it.

To whom it may concern,I'm an employee at Wyndham skyline tower,Atlantic City. I'm writing in regards to the problems that exist in the houseman/housekeeping department in Atlantic City. I've been working for the company for almost a year,I've watched sooo many employees quit since I've been working. Atleast 12 people. It's not the employees its management. Not only do I do houseman work I also do carpet technician. So my problem is I've never worked in an environment that only accommodate to the latin community. You guys have an employee by the name of Dora that's very disrespectful not only to her co-workers but to customers also. That's why no one wants to work there. I can send photos of texts or whatever it takes to change the way that employees are treated. I'm not the only person on the job that feels this way,just the one that's tired and ready to speak up. Please,please,please,Understand that I work very hard and don't complain about anything because the work is not hard but management and associates need to change in order to keep workers in your housekeeping department. Again I have text and screenshots of how Dora talks to her workers and Dina is the boss. She lets Dora handle her afares as a manager. And thts not right at all. I'm speaking up for everyone that's afraid to have a voice. Im the only person left working as a houseman since March of 2021,we have only 2 new hires since then because everyone left due to Dora. I don't complain about anything but something has to change with you guys management at Wyndham Skyline Towers Atlantic City. Please look in to this matter thank you. I know I'm gonna have a problem on the job after you guys receive this email.