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Wyndham Hotels

1.0
1,240 complaints

Address

22 Sylvan Way, Parsippany, NJ 07054

Wyndham Hotels faces significant operational challenges centered on poor facility cleanliness, maintenance failures, and inconsistent customer service. Customers frequently report billing discrepancies, missing reservations, and serious safety concerns including theft, drug activity, and pest infestations. Corporate response appears inadequate with long delays in addressing complaints and minimal compensation offered.

Common Issues

42% (521)
dirtyfilthymold
28% (347)
rudeunprofessionalno response
20% (248)
overchargedcharged multiple timesno refund
16% (198)
theftbroken locksdrug use
18% (223)
no ACno hot waterbroken elevator

Complaints

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Joseph

Sep 24, 2025

fist, I went down for breakfast and they had no eggs, creamer, cream cheese not sure what else that's what I was looking for.

Apparently they hadn't gotten their food order in for some time.

Second,when I got there I was informed that I had to pay a 10.

00 parking fee.

I have been using Wyndham for over 15 years never had to pay for parking.

Third issue, I was told 123.

00 TOTAL for my stay, including taxes etc. a couple of the workers there were rude and very unfriendly, when checking out they usually ask if i want a copy of my bill, the person behind the desk. a Black woman didn't even look at me just mumbled something so I didn't even ask for a copy.

I checked my e mail just today and realised they charged me $195.

00!

I called the Wyndham customer service and was told I had to…

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Robert E Sackrider Jr

Mar 29, 2024

Hi, I stayed at the Michigan City Hotel on March 28th 2024.

Someone broke in my truck and drained my Antifreeze.

I ask the manager to check the Cameras about it and she said she seen nothing but I feel like she is Lying about it.

I went to the Police Station and Im sending you all this.

Lucky I figured it out before something worse happened to my truck.

Due to this happening, I wont be staying at your Hotels no more, I certainly hope this dosent happen to anyone else that stays there.

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Kenneth wheeler

Mar 11, 2024

Having to pay extra money to have a visitor bring somebody with me to pick up my stuff to go wash it and they make me pay an extra $70 to get my stuff and you're saying that we are not allowed to have guests to visit us that's kind of bull crap that they hustle me when I just make enough to buy the room as it is

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Cynthia (Cindy) Cavender

Feb 17, 2024

I have been living and working at 11909 w.

6th Ave Baymont inn.

The owners AL and Siede are Billy's.

They took advantage of my situation and kicked me out in the middle of a snow storm when my room was paid 2 days in advance.

And would not give me my money back.

I've been working for them also so they know my situation I just moved back from Florida in November been working there because my car blew up so I was working and staying there.

They wouldn't even pay me minimum wage.

I was getting $11 an hr cash under the table.

They paid me yesterday at about 3pm I had them take out my rent for yesterday and today.

Two hrs later I was told I needed to leave for no reason the front desk person harassing me the entire time I was packing up my things saying he was calling the cops to get…

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Richard

Feb 15, 2024

I have a complaint about baymont of sanford.

Something needs to be done.

The workers have no idea what they are doing.

Idk if it is from lack of management or training, but unaccepatable.

I called and made a reservation with front desk for 3 days.

My card was charged immediate.

When my family showed up there was no record of my reservation.

As i showed where it had been taken out of my account the front desk was rude and replied "well i aint got it." I was told to call and spek to manager regarding where i was charged .

I had to make last minute arrangments due to baymonts incompetence.

All while javing and attorney merger in the morning with other attorneys.

Luckily i was able to go d a neighboring city that had an airbnb that the owners let me book immediate same day.

I have…

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Carol kennedy

Jan 22, 2024

Wyndham hotels in San Angelo texas Absolutely the most disgusting, filthy, nasty hotel I have ever stayed in.

The fire alarm was stuffed back on a shelf in a bureau… the chairs were so dirty I would not sit on them.

The shower was dirty and nasty with a big slit in the base where water ran out!

When the water finally drained!

The metal furniture was beat up with handles hanging down.

The towels (2) and wash cloth (1) were so filthy that I hesitated to use them.

The coverlet on the bed was questionable… at best.

The toothpaste smeared on the mirror was another nice touch!

I got lost and arrived late in San Angelo, so they accepted my service dog, so I really was in a rather difficult position in that I could not just leave and drive to find something else.

PLEASE>>> have someone…

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Sidra Tahir

Jan 1, 2024

One of your franchises in Pakistan (lower topa) site ID 50830, has not been paying the rent to people it sold its rooms to since the last seven months and are not responding.

Kindly look into it.

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Shawn Bluejacket- Roccamo

Dec 13, 2023

I stayed at The Wingate Coliseum Monday, December 11 by Wyndham in Greensboro, NC this was to see a surgeon specialist.

I came with my daughter and two well behaved dogs.

When I initially made my reservation there was no mention of any fee for dogs and I was expecting to pay $91plus tax as my reservation included two dogs but was instead charged an additional $120 which is outrageous paying over $200 in total.-this is highway robbery.

The room was not damaged in anyway and the only issue we had was some spilt water on the floor .

I will no longer stay at any Wyndham Hotel with or without my dogs, who are on the National registry as support animals as my daughter and I both deal with depression and anxiety

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Kelly

Dec 8, 2023

Absolutely horrible to get any assistance and why does it take 2-3 months to get anything taken care of.

This is absolutely ridiculous

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Matosha Nabbs

Nov 9, 2023

Good evening, I am really trying not to be that customer because I’ve stayed at Wyndham hotels before I’ve never had any issues until now.

I need some kind of compensation because the irritation and the hurting and the embarrassment has not ceased.

Checked into the hotel November 1, 2023 around 1 AM was awakened by Burning sensation on my head, my hand, my face arms neck woke up to bedbugs.

I will send photos.

Once I hear from you.

I don’t have the time or the energy to get long is involved.

Hope in Wyndham will do the right thing.

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Christopher Testerman

Nov 8, 2023

i stayed at the days inn in aberdeen for a few nights, a couple nights was ok, but then i switched rooms, and my sink drain was clogfed up and so was my tub drain, the blankets had multiple burn holes in them and the pillows was dingy brown!! it was awful, and when i called to complain, i was blown off about the situation by the wyndom rewards person i talked to, didnt even acknowledge what i was saying just wanted me to pay for a room again . i think they should have comped me a room for 2 days of clogged drains alone! b

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Mr. Bruce Ans

Oct 20, 2023

We stayed at the Wyndham Baymont in Fargo the end of August.

To say the experience was terrible would be an understandment.

I forwarded a complaint to the Baymont and got no response.

Then I forwarded a complaint to Wyndham head office.

I was informed that I would be contacted about my complaint.

To date, six weeks later I have not heard back.

Customer service can not be a priority for your group.

Since this time I have travelled to Fargo four other times and stayed in four different hotels, all were great experiences.

Can honestly say I am totally unsatisfied with my experience with your hotel chain.

Can not and would not recommend your chain to any family or friends.

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Eduardo Hernandez

Oct 19, 2023

I try to stay at a super 8 by Wyndham on Oct 13 2023 when I arrive the person at the counter could not find my reservation thru 72669187008894,name or phone number so I was forced purchase another room when I went up to room the room was so dirty looked like it had not been cleaned in a long time so I went back to counter and informed him I did not want the room because it was so dirty he farted in front of me and said am sorry I will cancel the transaction so after a 8 hr drive I had to look for another hotel.

Now I was refused a refund from my original reservation.

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William Hughes

Oct 13, 2023

Super 8 in Crestview Florida, Does Not Accept Rewards issued by wyndham , advertisment said free breakfast Not In This Location , No Free Coffee , No Discounts of Any Kind Not Even Veterans , I am a Handicapped Veteran and was told that if i did not wish to go along with them then i could leaveb ut would not get my money back and All Amenities stated on WebSite they say they give are not and i mean none at all no matter even if Wyndham says so ,

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Katie Shelley

Oct 8, 2023

We paid for 2 king bed rooms for 2 days at the baymont wyndham hotel in Memphis Tennessee.

Check in was 10-6-2023 and check out was 10-8-2023.

I paid alot of money to book these rooms.

No where online did it say that the hotel was under construction.

The hotel was in absolute shambles.

We checked into our rooms to find everything was disgusting from the front door all the way to our rooms.

There was workers there and there was so much dust from them cutting the ceilings down.

Insulation was everywhere.

The dust and insulation also worked its way into both of our rooms.

The ceilings had water damage in both our rooms.

Cabinets were broke and missing in the rooms.

Blankets had burn holes in them.

The ceimg fans were wobbling and about to fall down. .

It was just an overall…

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William Patel

Oct 5, 2023

I arrived around 10:10:30pm their was a couple they told me the front desk person when to clean the room for them they had been there about 30mi minutes.

Finally he showed up I ask if he was alone he answer yes.

I told him this is very dangerous front door completely open the door to the office open anyone could just go in and take what they wanted.

My God I never ever seen a place so dirty filthy in my life.

When I went to my room the one of the bed was no made up the bed that look made up I checked it the sheets and covers very dirty I went back down and ask the front desk clerk if there another room no that was the only one.

I sit in the chair until I saw to the sun and checked out.

I do want to say the young kid that there was very polite and very respectable.

I want to sleep in…

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lee lenard

Oct 4, 2023

the bathrooms in your motels are not very safe for handy-cap, we stayed at a motel 8 and had a handy-cap room cause both me and my wife need a handy-cap capability room.

The room was clean and kept up but the bed was very high off the floor very hard for my wife to be able to get in also the bathtub in there was very bad as the tub and the floor of the bathroom was very slippery, I but the bath chair in the tub and got into the tub very carefully to take a shower i had turned the water on before I stepped into the tub and when I was ready to use the spray wand I went to stand up and get the spray wand down from the holder my foot slipped on the tub floor as I went to grab the sprayer from the holder on the main shower head, I went over so fast I did not even have time to let go of the…

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Shelly ferron

Oct 3, 2023

I would like a supervisor to call me

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Pamela Ahrens

Sep 25, 2023

The Days Inn in Pueblo and in Albuquerque were in very poor condition, electric sockets were uncovered, furniture was in bad condition, carpets worn out, problems with the entry key, just very disappointed especially with this being the first long trip my husband and I have taken, I will never reserve a room with Days Inn.

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Stacey M Taylor

Sep 25, 2023

As a new property owner who recently ventured into the world of timeshares, I feel compelled to share my unsettling experience.

Initially, my encounter with the timeshare company was relatively positive; it did take a considerable amount of time to reach an agreement, but the customer service was commendable, and the sales tactics remained polite and patient throughout.

However, my enthusiasm quickly waned when I realized that I had unwittingly purchased two travel tours as part of a marketing package.

To my dismay, I discovered that I could not obtain a refund for the second tour if I proceeded with the timeshare purchase.

The combined cost of these marketing packages amounted to just under $500, which appeared to be a reasonable deal at the time.

When the moment arrived to schedule…

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Ashley Polion

Sep 18, 2023

My stuff was removed from my room my stuff was stolen and they had no reason for doing this and didnt refund my money

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james gleason

Sep 18, 2023

I need more then 100 words to make my complaint.

So to start windows had no locks to keep.window closed front desk had to wedge a wood stick to keep window closed and somewhat secured.

Guest above us was stomping so much couldn't get a minute of rest i go to front desk to complain and i was told its only 7:30pm.

Free continental breakfast i know what that means it was hard granola bars dark brown orange juice and very bad cold coffee.

Very dirty i go the 1st 3hrs i was there and just wanted a refund they say i can go but i wont get my money back.

I can do 4 or 5 of these pages.

Just cant believe been staying in super 8 since the 90's

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Crystal Corzine

Sep 17, 2023

I reserved a room at Baymont in Florence Sc.

I have never stayed in a hotel as nasty as this hotel.

First off it is not clean.

The air conditioner is covered in dust doesn't look like it's been clean in a very long time.

Someone's dirty sock is under it and something I have no idea what it is.

Hair on the toilet, soap scum and dirty in the shower.

Walls a pure nasty.

It looks like someone was killed in the from blood splatter on the ceiling above the bed.

Mold in other places on the ceiling Possibly blood.

Mini fridge doesn't work and leaning microwave nasty with food left in it.

Sheet has red stains.

Furniture falling apart.

Broken box spring bed dips.

Phone missing buttons cords falling out of it couldn't call office.

No remote.

This rooms is pure nasty.

I am traveling…

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Crystal Mancuso

Sep 16, 2023

1st issue was we didn’t get the rooms we reserved online ahead of time even after paying more for said rooms, even after going to the office and saying something and showing the reservation email.

We also didn’t get the extra money that we paid for said rooms the guy at the desk that barely spoke English says your going to have to call the place you reserved thuggery room through, that was the website for Super 8 and still he did not help us at all.

What we did get was a room that had milkshake of some sort dried on the picture hanging about the bed a broken toilet seat broken toilet paper roll and a dirty toilet.

Also a exposed tac strip that I found by steeping on it.

We got an AC that is falling apart that makes a crazy loud ticking noise while it’s on.

Ashes from the people that…

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Marty

Sep 8, 2023

Good morning I have tried with great effort to try and get this charge reversed.

We came in the your Virginia Beach location with a larger group prob 10 rooms I was first to arrive.

The hotel had a very strong odor of marijuana and human waste.

The hotel hallways were in need of repair and paint and were extremely dirty.

I attached photos to this complaint.

I spoke to the hotel directly but all I keep getting from anyone is you signed a contract and would be charged a night of canceled.

I fully understand this but when we sign the contract we are also expected a certain level of service sanitary conditions and safety.

In this case it was not given.

I would live to discuss this further and can be contacted at Thank you

Marty

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