Wyndham Hotels Complaints Continued... (Page 2)

I booked a room at the Super 8 by Wyndham Pierre SD for August 24, 2019, through the Expedia web site. My wife paid for the room charge at the time I made the reservation with her debit card. I got to the motel to check in and was asked for a debit card. I informed the clerk that I had already paid for the room and showed my itinerary and receipt. She advised me she still needed the card in case there were any "damages" to the room when I left. I was offended but gave her my debit card anyway. My debit card is different than the one my wife used to pay for the room. I stayed one night at the motel. When I got home and checked my account I was surprised to see a charge that day for the motel again. I immediately called the motel and was advised they made a mistake and would get it corrected. A few hours later I got a notification of a large charge to my checking account with my debit card. I checked with my bank and the motel had again charged me for the room and also attached another $291 charge on my debit card. I now had a total of $388.06 charged to my account. I was a little upset to say the least. I called my bank thinking my card was compromised by the motel employee and had a hold placed on the card. I then call the motel in Pierre where I stayed and was advised they would get it taken care of. I waited a couple hours and nothing was done. I called my bank again and they said the motel needed to call them with an authorization number to get the charges reversed. In the meantime, my account was now overdrawn and I could not even get gas for my car. I again called the motel and gave them the info to call my bank with an authorization number. Jordan from the motel assured me it would be taken care of right away. I checked again in a little while and only 2 of the charged were reversed. There was still the 2nd charge for the room. I again had to call the motel and get them to call my bank again with another authorization number. Finally at 3 minutes before my bank closes the charges were reversed. I don't know yet if there will be any overdraft charges showing up. Needless to say this was a big mess. I took a total of 3 hours out of my busy day of work to get this taken care of. I believe between the bank and the motel I made about 10 phone calls before they got it figured out and taken care of. I don't understand how this can happen and really there is no excuse for this to happen. I almost left the motel and asked for my money back to begin with. It took a good 15 minutes to even get someone to come to the office to get me checked in. The customer relations at this motel is horrible. The motel itself was nice and I did not have any issues with the room or amenities. In fact, I appreciated the fact that the room was so clean and the linen was all very fresh. I am very disappointed, however, if the mess with my debit card. I don't think I will be staying at the Super 8 in Pierre again. My actual charge room for everything I went through should have actually be refunded also as a courtesy. I hope there is some employee reprimands and retraining happening at the Pierre Super 8 motel. I can be reached at 605-484-5817 should you have any questions or wish to discuss this matter further. Thank you.
Patrick Kinsella

We stayed at the La Quinta inn Wyndham 1975 S. Colorado Denver cherry creek is what they advertise and that is false it was not in the Cherry Creek area... ( When not familiar with area you rely on info from pictures) My room was terrible, bathroom tub was dirty, floor was dirty , dead bag on the floor in bathroom, hot and cold water faucet was in reverse, linens on bed stained ,rug didn’t look vacuumed ,found several articles of no value on the floor.. was there for a wedding ...welcome package was left at the desk and for me to receive it I had to go ask for it I had booked two rooms To be close together which they did accommodate us on that and they did print my boarding passes so I do give them a thumbs up on that one but there was no refrigerator and a microwave I would never ever recommend this motel..
I stayed 08-23-2019 and 08-24-2019 rm 261

We had just had a house fire and lost everything ,my son and his family lived with us ,so we put him at the Baymont inn Sullivan mo.While staying there someone stole over $600 worth of new clothes,then they went in again and stole a Kindle tablet and $1.25 in change.We ask the management to look at videos to see if they could see anyone carrying stuff out of the room.they informed me they didn't have time.But they complained they took 3 bags of trash out.i moved them to a different motel because of the steeling.we did file a police report,but if it got carried out by house keeping in trash bags,how can we prove anything.

I stayed at the Wyndham Garden Shreveport 18-22 August . I accidentally forgot a photo album on the desk. When I called the front desk on 3 different occasions, I was told it wasn’t found. This was my mom’s last photo album and the pictures are irreplaceable! There should be a policy in place for lost and found items! This is unacceptable! I will never stay at this hotel again.

Front desk and restaurant staff were helpful. Hotel is a little shabby with mold in shower. But my biggest complaint, we forgot a photo album and housekeeping threw it away.

I reserved a room at a wyndom property inadvertently. Then cancelled because I had mistaken the date on the reservation. They canceled. I then ended up mistaking the motel for a separate wyndom property because I did not get a confirmation I was charged for one night at two separate properties on the same night in the same town. We only stayed in one. I will file a dispute with my bank card for the unused hotel.

Upon entering the Buena Vista hotel in Orlando, FL we were greeted by a Wyndam Resort employee that was stationed at the first desk with the Expedia Expert sign displayed. He told us before we booked our room at the hotel that if we booked the hotel he would gice us discounted tickets to Disney World. We accepted the offer because our goal to stay on budget was met with the offer. We did everything asked including providing our Id's to him. He then gave us a proce on 4. Day hopper plus fastpass for 2 people for 652 amd said that was half of what Disney charged at the gate. We had our money out ready to pay and he said the system would not let him enter our info and he was calling his manager. We were told 3 times that we would have our tickets no later than 8am today. When we went to the desk this morming we were greeted by 2 other employees who were completely lost and pretty much blew us off statimg they didnt know what we were talking about. Even went to the extent to ask the customer behind me if he could help them. How dare him! I am a guest at this hotel. He also overlooked my concerns and passed them off. I will not let this be until it is justified. I have lost an entire day and also being forced to settle for what I can get when I could have stayed within Disney and had my tickets purchased yesterday. I have also complained to Buena Vista Suites, Good Neigbor hotel contacts, and am going to complain to Disney ticket center amd Disney World customer service, alomg with the better business bureau. This is horrible business done as an affiliated parter of Disney ticket sales, it is scandolous, and overall lacks the class of the resort status you carry to employee people who completely scam customers of another hotel partner and then to have employees to follow up with totally disregard you as a customer. I will pay full price for my tickets but I will not stop until my voice is heard. It is amazing how far an apology and just the attention to my concerns would have gone before I reached this point. I do not know what you can do address this issue but your name is affiliated, and these are employees of the company in which your name is postered all over and I intend to address this until someone takes responsibility. Thank you in advance.

Charles Morrow
(601)201-4880

Aug 19 we stayed in room 217 at the Baymont Inn & Suites by Wyndham, 1133 Belmont Ave. Lincoln, NE. The bathroom fan did not work, the telephone did not work (no dial tone), there was no room darkening shade so all night the room was light from the outside lights. Also the second floor ice machine did not work and the spa was closed. Not good for your reputation.

We stayed in the Howard Johnson’s locates in Newburgh NY for a 4 night stay . We arrived late and unloaded the car and went into a room that had big holes in the bathroom wall Had 1/4 of a roll of toilet paper on the roll and no backups Both boxes of tissues were sitting there empty. I proceed to brush my teeth and now I find the sink is clogged . Being late went to bed and figured I would wait till morning to complain to front desk . So morning arrives I go to make myself a cup of coffee in the room and I find a used coffee pod still in the machine . How the heck can you operate a hotel this way We complained to front desk nicely ,wasn’t her fault She was going to inform manager As Wyndham timeshare owners we try to stay at Wyndham hotels when we need to do somewhere and no resort is in the area You should be ASHAMED of being affiliated with these hotels !!!

We stayed at a La Quinta by Wyndham hotel in Silverthorne, Colorado and it was terrible. Spent almost $400 for two nights. We checked in on Aug 9. Went into our first room (which was very dirty)The baseboards were falling off. There was water damage in the bathroom. The AC and phone didn't work. Went to the front desk to tell them these things didn't work. I was told oh this room was supposed to be closed for maintenance.So they gave me and my family (husband and 2 kids) another room. We went to dinner and came back washed our hands and the sink wouldn't drain. Called the front desk about it and got our 3rd room. Opened the curtains to find black mold around the window. The day we were to check out (Sunday Aug 11th, check out time not till 11am) house keeping tried to walk in on us at 930am. There was no knock, no announcement. Luckily I had the door chain locked. As we were. checking out I asked the girl at the front ,Kayla, if there was a manager I could speak with. She said the manager doesn't work on Sundays. I thought it was weird that there was no management on the property. I proceeded to tell her about our stay and she said she would give the information to the manager the next day. She was going to keep the booking open until the manager had a chance to review everything. My credit card was charged before I was able to speak to any manager. On Tuesday Aug 13th I still had not heard back from anyone so I called the hotel. I spoke with Colton and he told me Mary the manager wouldn't be in until later that afternoon and there was no one to speak to. I said ok here is the situation please have her call me. I never received a phone call. I then tried to call on Wednesday and the phones were not working. I called Thursday and the phones were not working. I finally found an email address and figured I would try to send an email. I got a response from Mary the General Manager who apparently is on bed rest while pregnant. I emailed her my situation on Friday and then didnt hear anything from her. I sent a follow up email on Aug 21st asking if there was someone else I should be speaking to while she was on bed rest. I was told she was the only one who could help me. She looked up my reservation and emailed me a new invoice giving me a $75 credit. I emailed her back and asked if it was accurate that I was getting a $75 credit. She said yes I emailed it over. I said ok I would like to request a full nights refund. I said I had to have 3 different rooms and the last room had black mold in it. House keeping tried to walk in on us. I think a full night refund seems fair. Her response to me was I apologize for the inconvenience but unfortunately no additional refund will be given on this account. This whole experience was terrible. The customer service at the hotel was ok. I find it ridiculous and unacceptable that there is only one manager at this property and she is not even there. No wonder this property is in shambles. I don't know if this will fall on deaf ears or not but I wanted to get this over to corporate in hopes that someone cares about customer service and how people are being treated and how this property needs major help. I have attached images of the black mold around the window. Thanks for your time.

Ramada operated under the Wyndham Hotel Group (UK)

To Whom it may concern,
My family ( the Ciquera’s) stayed at The Ramada Jerusalem On June 5,6,7, and 8.Although the accommodates were nice we had a incident that was very disturbing to us. I went down in the morning to use the gym and my wife was just about to take a shower.
Just as she was about to enter the bathroom two young men barged into the room without knocking and said they were there to clean up the room, my wife had no clothes on and was shocked that they just barged in the room without knocking.
My wife then went to the front deck to complain and brought me with her. We spoke to Michal Issan the reception manager and then David Tucker the general Manager. They both apologized for what happened and took off any incidentals that were on the bill. They also told us they fired the one man that barged into the room. When I asked if this was the standard procedure for entering the room they said no since there were many people staying at the hotel (Israel birth right people) they needed to turn the rooms fast. David said that if you were part of that group they do not always identify themselves before they enter a room? I found that strange.
I have stayed in hundreds of hotels rooms in my life and I cannot remember anyone ever entering a room without knocking. I believe this should be addressed with your hotel staff. Commonsense would say to knock no matter how busy you were….How long does it take?
Thank you for addressing this situation hopefully no one else will have to experience this embarrassing moment again !
Your Truly,

Joseph Ciquera
208 Fringe Tree Dr.
West Chester ,Pa. 19380
610-724-5067
jaciquera@fedex.com

Good morning,
Visiting my kids in NC all the way from MT before I leave overseas for a year and the hotel we are in is literally disgusting. We have dirty carpet that looks like it hasn't been cleaned or vacuumed in a year. We have no tables or chairs in the room, broken light, room that smells like cigarettes, dirty bathroom, and the breakfast was a complete joke. Everything is out or missing/broken for breakfast. I have a few more days here and I'm dreading it now. Very bad experience here. PLEASE STAY CLEAR OF THE I-95 CROSS CREEK BAYMONT INN and SUITES in Fayetteville, NC.

The aircon was so noisy we had to
keep turning it off and on all night. So it got hot in there. We were watching the storm and the rain started pouring in from the top of the window. No back on the remote over the batteries. Cigarette butts between the bed and night stand. Coffee pot cord to sort to plug in. Nails all over the floor. No pain bag for ice bucket. We paid 140.00 bucks for this awful room. We expected alittle more from this room. This was our first trip to Colorado and this room really sucked. I was told by the front desk the next morning that the manager would call me about refunds or discount. Silence is all I get. I work for wyndhams hotels and this room isn't up to their standards. We stayed on Aug 9 and check out the 10.

I had a reservation made thru Travelocity for check-in on Wed 8/21-8/23 with Americinn in Davenport, Ia. An agency was paying for for the 2 rooms for both nights and called in with their credit card info. When we went to check-in, the clerk said we could only have one room because only one room had cleared. They tried to charge my credit card even though they were instructed repeatedly via phone calls and when we attempted to check in. My wife called the hotel to verify payment had been received and there were no issues and the clerk stated everything was fine. Evidently there was a lack of communication between the first shift agent and second shift because the second agent stated I was to call the agency back because they had only given the last four numbers of her card, so the second room couldn't be rented.

The agent as well as the assistant manager stated that by going thru Travelocity we were using a third party and they do not honor third party reservations. Needless to say, we will not be staying at that motel and are second thinking about staying at other Wyndham hotels if this is an example of how your corporation handles guests. We are also rethinking our membership to Wyndham. I hope there is a way to make amends so we do not take our future business elsewhere.

I checked in to the ramada inn on july 3rd 2019. Since about july 7th, i have been harrassed and made to feel uncomfortable to the point i wont even come out of my room when certain staff are working. Ive been yelled at and embareassed by an employee yelling at me in the lobby in front of others telling me that i needed to change my outfit. (Everything on me was covered). I wasnt aware there was a dress code. My credit card has been over charged by this same person on more than one occasion. On or around july 12th i went to pay my room and was rudely told i had to pay $190 or i had to leave. I packed all my things, which was a ton of stuff and checked out just to book my room online for $50. 74 and check back in 4 hours later. Thats happened twice. Another day this woman barged in my room while i had no clothes on and was yelling "pack it up! Its time to go!" She insisted all rooms were booked and there was nowhere for me to stay. Again, i packed my things up and after speaking with the manager i was able to unpack my things snd stay. Everyday she harrasses me for something. Today shes insisting i owe more money than i owe. Im getting ready to go address that now. She is a black woman and i am a white woman. I feel that thats why she picks at me. I pulled her to the side yesterday and told her i apologize for whatever i may have done. She very rudely and snippy said, "my job is to be courteous, and thats just what ill do!". As a paying customer, i have never felt more uncomfortable or been treated so poorly at any establishment in my life. A friend of mine stopped to see me 2 days ago. Hes a military police officer and has a service dog. She threatened to throw me out because of the dog. Embarrassed again, i made him leave. He did stop at the front desk and inform her of the law. Something needs to be done.

STAYED AT SUPER 8 BY WYndham in Mansfield Ohio on 16 August. Not typically a Super 8 guest but all that was available, saw that it had Wyndham name so booked. Forced to have smoking room, understand. Two cords to BOTH bed lights cut. Called desk, nothing. At 9pm the last light went out. Only bathroom light now working. Side door leading to outside was unlocked all night no operating card key scanner for this door...just open. Bedding looked very very worn and dirty.Would like a voucher for future use, and I will not ever stay at a Super 8 again. Thank you Amy Vaughn

We stayed at your hotel in Vorhees N.J. 2 weekends in a row while traveling to Virginia. We had 2 connecting rooms. There were 7 of us in our family traveling. The first weekend everything was ok except for the bites. We think they were fleas.
The second weekend we had a DIRTY ROOM. There were pumpkin seeds and other stuff in the bed when we pulled down the sheets. The floor was dirty and there was food in the chair! GROSS! The other bed had some red stuff on the sheets.
When I called the desk, he said there were no other rooms and no one else was working. If we wanted new sheets, we had to come down and get them ourselves and change our own beds. This took 3 trips because he didn’t give us everything we needed. This is unacceptable....
I then went to the laundry to wash our beach clothes and that room smelled like VOMIT! The soap thing didn’t work either, it was empty.
As if that all wasn’t bad enough, breakfast the next day was egg white rounds, soggy tater tots and ham. Not a breakfast most people would like....
I am expecting a full refund on my stay. This is by far the worst experience I’ve ever had at a hotel and I travel a LOT!
This is my second letter, I’ve called Lena Rivera twice and left messages as well as left a message at front desk before we checked out.
Thank you
Teri-Lynn Glynn

booked alakai wyndham hotel in wisc. dells for 8/18/2019 thru 8/20/2019 through the wyndham rewards website to accumulate points. recieved confirmation email stating check in time at 3pm...arrived 20 min early...was rudely told i am too early, I showed email printed confirmation and was again rudely told " this is a lie"...."you may use the pool and we will call you when room is ready" ( this is from front staff employee named Juan).......vacationing with 4 young grandchildren...used pool, was NEVER called for room....at 4pm went to desk to be told :"now you can check in".......such disrespect and NO hospitality toward customer! I would have walked out if it wasnt for the fact that i take my grandkids to dells only once per year and they were looking forward to the stay! The suite was nice: clean and great cleaning staff and breakfast staff!!. The outdoor pool was icy cold and the indoor slide pool was temp. shut down to a malfunction however was fixed in a timely manner...the wifi is almost non existent which is almost unexcusable in this day and age...and although the pool was open on time, the kiddie slide area was not....i spoke with front desk...Juan was suppose to turn slides on but didnt for whatever reason and another employee came in and did it......didnt quite understand that action!!? Upon departure, I brought my complaints to the front desk but to different staff and was taken to the "owner" ( Tom? ). He apologized and offered one more night stay for free..this was not doable due to childrens school registration, etc. He then offered 25$ off my bill which is a generous thing to do, however if i was offered a free night, I think the "right" thing to do is take off one of my night stays fee! The kids loved the place and pool and would love to come again but I am reserved. I will be waiting for a response from corporate before I leave my review on alakai website and trip advisor. Im hoping things are made right so I can bring my grandkids back without having to deal with such a disgruntled employee!

We make the best of everything, it was our anniversary so we had to laugh things off.
Disappointed at check-in. It was last minute, she was very busy but confused. There was a suite available, wanted to impress my lady so really didn't care how much. But, she said she wasn't authorized to give a discount. Specifically a military veteran discount. I stay in hotels very frequently and this is my first time being denied. I have to say I will go out of my way to avoid your hotels in the future.
Next and probably the most laughable, at some wee hours in the morning, the fire alarm starts going off. Of course I ran out and check our status. We were the only room. It went off, we went back to sleep and BAM! Went off again. Continued to go off more frequently so I went down to the front desk. She blamed it on the bathtub that we hadn't used. Then she asked if I had checked the batteries! She stated the service guy was coming in soon and she would send him up. He got there after 0800, took a while trying to get the unit open (he also stated he had just started so wasn't familiar) then he finally fixed it. I am attaching a pic of the fix. (He removed the unit and didn't return!!)
Again, I really liked the hotel. Felt sorry for the elderly women I interacted with behind the desk. Not too knowledgeable. Disappointed in the fact that the check-in couldn't allow even a 10% discount. Come on...10% of $160 is $16!!! It may have brought me back!

Sincerely,
Bradley Barrington
1SG, US Army
Retired

My complain is every time I call Wyndham support for my rewards they hang up on me today for an example I was hung up on four different occasions all because I want to know why my points ain't being calculated and every time I give my Rewards membership to one of your hotels they say that my name is doesn't correspond with any rewards and I want to know why and if this is the case then maybe I need to stay at different hotels and tell her all my friends and everyone I know to stay away from wyndhams

Toledo itself is a nice city. They have many nice attractions, good people, and many opportunities. But this hotel is an absolute disgrace to our city's motto of "You will do better in Toledo". This Days Inn on Miami street in Toledo should be shut down, torn down, and or rebuilt. The website definitely gives this hotel a good look. As a consumer, you could be easily fooled. Upon check in things seemed as normal as they could be for a $51 room in this area. We did not expect a 4 star hotel. But what we got was hotel infested with bugs. When opening the drawer to the desk, we saw three live bugs, (which later turned out to be roaches) scrambling to get away. The front desk was called, they came to the room and sprayed it with roach spray and sprinkled a white powder around the base of the room. They stated, the problem should be fixed and we should no longer have any problems. So in the morning as we opened the refrigerator to get our food we noticed roaches crawling all over the refrigerator, on our items, falling from the top of the refrigerator. It was horrible, We noticed at least one baby roach on the clean bed linen. We booked for three days, and was refunded two. They would not refund the first night although the horrific experience was shared with them. You need to send a rep to check it out. They have different rooms on different floors. Some are renovated, some are not. Don't let them fool you.

2nd writing today...no response from this venue and 3 calls to the manager of the Wyndham Miami - Karla Bello, airport hotel, also no response. I am so upset that a hotel would lock you out of your room....twice! This was implemented by front desk person Miguel Ruiz. I will not write another book, so I suggest you have someone call us, as this should not happen to frequent guests of the Wyndham family or any guest for that matter.

I reserved 3 rooms in your hotel in bath NY.On Aug. 10th 2019. This is the review I left on your website but I want to make sure your corporate office seen it.

Your website said you had a pool . You do not, And it's obvious by the condition of this hotel you have no intention of repairing it.(false advertising) The parking lot is full of pot holes with bums sitting outside all day! Highly understaffed! ONE person working trying hard to take care of this dirty, run down hotel by themselves on a busy sat. night! The carpets are stained and ripped up. The room's are filthy! We had 3 rooms. 1 room you couldn't even get in with key card. The reception told us we would have to come get him every time we wanted to get into the room so he could use his key! The second room had no comforters on the beds! The bathrooms were so dirty and gross we couldn't even shower! Only 1 ice machine working and it was located on the 5th floor. The 5th floor was hot and smelly with parts of the ceiling falling from a leaky roof. The only positive thing I could say is the breakfast was ok. I know it's a cheaper hotel and I am not expecting a 5 star experience but I do expect an older hotel that is cleaned and maintained. I have stayed in Day's inn hotels many times but I will never again if this hotel meets Day's Inn by Wyndham standards.

I suggest you do an inspection on this hotel. Please let me know if you find this hotel up to Day's Inn Standards.

We stayed at the Wyndam in Marshfield, Wi on Aug. 2nd and 3rd.....it was the worst hotel we had stayed in....the air conditioner and the air/heat vents were full of nasty greasy debris, no one has cleaned them off in years, you could see all the build up. The bedding was clean but had all kinds of stains on them and the coverlets were disgusting with all kinds of stains. The carpet needs to be replaced full of stains and worn out. No one seem to clean up in the entry way for the day, there was food droppings everywhere....
Some one seriously needs to restructure that whole facility as the workers there don't seem to have the will to keep this environment clean and taken care of. There seems to be lack of management, otherwise the hotel would be in better shape then it is. Please have an inspector check this facility out ASAP...

Bonnie Bauer

7/10/19 - 7/13/19
Days Inn by Wyndham in Statesboro, Georgia. Mildew and smoke smell in non smoking room including the furniture. Stain in sheets, mold/mildew in bathroom shower....terrible experience but I had to stay for daughter's orientation at Georgia Southern University. I showed the desk the pictures and no offer for refund. I would like to have my money back for such a horrible experience!

Stayed in Liberty, Missouri Days Inn, 200 N. State Rte 291. Terrible. Dirty, not cleaned well. Coffee pot gross, couldn't use it. Shower head broke, shower faucet loose. Trash left in coffee/condiment basket. Tried to get coffee from lobby, out of coffee. Broken window laying under stairwell. Was very disappointed as we always stay at Days Inn. Paid 90 dollars and hope to get some sort of credit towards another stay. I won't book Days Inn again if not. This motel should have your attention as the outside looks should have clued us in on the inside upkeep. (People in next room had no hot water)

This is reference to Super 8 301 N. Comrie Ave , Johnstown , NY. We booked 3 rooms on July 20,2019. We checked in about 10:00 pm on Aug. 8th. As the clerk check us in, he put us on the third floor and the second floor. I asked if they had an elevator , he said no. I asked if he had any first floor room, no. I said my wife had recent knee surgery, no response. They do have an access ramp, but it puts you on the landing between 1st & 2nd floor, with 12 steps to climb. We managed that. Upon open the room door ,the order took your breath away, very musty smell (all three room). We checked for bed bugs and found recent signs. The mattress ,box springs and on the floor behind the bed. We found this in all three room (211-217-317). There were also numerous lights out , in all three rooms. We gather our stuff up ,the clerk did not hesitate to refund our money. If you have ever experienced bed bug you don't want anything to do with them. As a corporation such as Wyndham , I find it hard to believe there is not some type of over sight to monitor your property's, if there is it's not working.
I hope this is heard .

I have been staying at the Baymont Wyndham hotel by the Florida Mall in Orlando Florida for two weeks. The room is terrible. The sink leaks and the tub clogs and there’s constantly water everywhere. I have asked to be moved and been denied. The AC is leaking all over the floor. Room service or housekeeping continuously tries to barge into my room every single morning without my permission. I am basically paying $70 a night for a hotel that should be negative stars.

Not receiveing all my points by the hotel.

For years the Texas Association of Single Squase Dancers have spent the second full week end of March in your property .to start with that was a Thursday ,Friday,and Saturday. We had a 35 room block of witch 2 of the rooms were comps. But there was a GM change and our standing
reservation was wiped out by the new GM no notice was given to us .on Sat when we were paying we found out we had no comp rooms. Finally
I found out about the leadership change and started trying to contact Hieu Tran in June.I have sent many emails requesting contact to resolve problems.Our Association has to work two years in advance ,hiring people who work for us and advertising all over the state also several other states. We want what we had .We are a non profit and we support the Texas Federation and all the different districts in helping deserving
students who word hard in school to receive one of our scholarships.There is much more to say BUT i don't type and this is very hard for me.
Please Call me @ 903-315-9112 I am a Wyndham member And President of the Texas Association Of single Square Dancers
Jackie Duraso Wyndham #143390604H

I recently booked and stayed at MicroTel in Chattanooga, TN for two overnights. I had also redeemed some reward points to defray the cost of my stay (GoFast rewards).

The front desk staff was just "OK" in checking me in, but were too intrusive (unneccesarily so) regarding the documentation of my ADA-certified "Seizure Alert" dog- who was fully identifable at check in- and after placing information about the animal in my profile.

At the side of Front Desk clerk "Jennifer" was standing an unidentifiable man in casual attire who seemed to be "fawning" over Jennifer. While checking in with "Jennifer" I was asked to provide personal and private financial information for check in...within easy earshot of the male stranger.

I felt rather uneasy about his as I had to submit personal and financial information about myself. After bout an hour or so, I went back to check in with a key issue and noticed the unidentifiable male was still standing there at the counter speaking with "Jennifer".

Perhaps the most unfortuante and avoidable "occurrence" was the very next morning...at about 9AM a large African-American woman appeared at my door with her large housecleaning cart. Since I could not locate a "Do Not Disturb" placard to place on the outside of my doorknob, it was apparent the cleaning lady was there to tend to my room. I opened the door slightly and told her, "I am still sleeping and I really don't need the room cleaned at the moment....I'll be here overnight tonight as well." The cleaning lady prompty and LOUDLY shouted at me, "Well, DID you PAY?"

I was not at all happy over this. I later approached the front desk manager with my complaint....I said to her, "I don't appreciate your cleaning staff
embarrassing me at my room door by shouting "if I had PAID!?"....citing it is NOT the responsibility of the cleaning staff to handle the financial matters of the guests.

The front desk manager was indifferent to me...meanwhile, during my complaints, several additional members of staff were behind the front desk office overhearing my grievance....and they were tittering...."Oh, he be MAD!"

The staff did nothing.... I stayed the night and checked out the following morning. I will say, my room was very comfortable and quiet...and that was important to me since a few days before, I had undergone cancer surgery and needed the rest.

Thank you for listening to my compliant.

David Vanderbilt
449 Wyoming Avenue
Paw Paw, IL 61353

575-654-7167

Super 8 hotel in Pulaski N Y. Did not stay on Aug. 14 th because it was dingy and stunk moldy. I gave them a $50.00 deposit over the phone and when I got there the place was not up to your standards for your hotel name, I was charged me 162.56. I would like to get my money back on my Visa card. Hopefully we can resolve this problem. Thankyou for your attention for this problem. My e-mail is jdelapo41@comcast.net and phone number is 6093867607. Thankyou again Joseph DeLapo. Luckily we found another hotel for our salmon fishing trip

On July 18th 2019 my girlfriend an i checked in to Marty’s super 8 by Wyndham checked out on July 19th was as supposed to stay until the 20th of July was told i couldn’t leave my service dog in the hotel alone or the police would be called. So checked out there was mold/black mold in the hotel room as well I’ve contacted the hotel they have yet to contact me back i would like to get there General insurance liability information i have pictures from the hotel it was room 132 next step i will have my lawyer contact the hotel this hotel was in Oceanside California

I expected atleast minimum English communication with Wyndham hotel in Turkey. communication can be left out. But Wyndham hotel that too star suit hotel (Hawthorn suits by Wyndham in Kapakali, turkey) gives back laundry after 4 days that too after requesting and pleading??? is this Wyndham standard? Whenever requesting some service i have to make minimum 10 calls and has to wait for 1 hr. I am fed up. No one to take care of guests issues.
I am expecting a response from one of the largest hotel group of world.
Medhul- 0905333819201

I had notified front desk @ Wyndham La Quinta hotels of kids screaming and jumping in the pool at night, I had notified them of barking dogs in the room left unattended@ 4-5am, waking me up. When they offered me another room, I found the remote didn't work for TV. No other resolution was given no maintenance was ordered to fix tv. Hotel claims I refused to change rooms, due to TV not working. They lied to Wyndham customer care to avoid refunding my 2nd night stay. I did not stay a 3rd night due to poor customer service. Also dog feces all over the grounds. Really disgusting and is unhygenic. I am a business traveler. Hotel said this is not a good fit for me? What..very poor client skill sehi to blame me when I didn't cause the problem!

Dont understand how my points from Wyndham cannot be transferred after a month being in the system. I am at the point of not recommending anymore timeshares to any of my friends, colleagues and family. Now, I have missed out on a sell vacation because Wyndham dropped the ball in transferring my point to RCI that I have already paid for. But yet, nobody can help me I. This matter. All I keep hearing is, nothing we can do.

The property was rundown and filthy. The first room we were given was a previously used with beds that had been slept in. We return to lobby to get another room which was filthy and stained rugs. The chairs had stains which I didn’t want to sit on because I was afraid it had bodily fluids on it . I decide to relax by pool area because we just drove 14 hours from NJ But that was worse. Pool was dirty and surrounded area was abandoned and neglected. I tried to overlook the potato chip like crumbs on the side of my bed. I checked out at 5 am because I just couldn’t stay any longer. I was afraid to be there because the area and lobby looked like it had drug deals and addicts hanging around. I called your main office to issue complaints but I was told to take up my issues with the manager at front desk. I had stayed in Wyndham resorts at the El San Juan and the El conquistador in Puerto Rico and never experienced what I just experienced in my life. It was horrible and my stay in Atlanta was completely ruined and dissatisfied. U need to see for yourself. I took many pictures and would love to share. I am looking for a response from this ordeal

My wife and I recently stayed at the Days Inn in Englewood, Colorado at 9719 E. Geddes Ave. from 08/06/19 to 8/14/19 in room 301. We found your hotel by searching the internet. Close by there is much competition including Comfort Inn, Staybridge Suites, Stay America, and Sheraton among others. This stay was the worst hotel experience we have ever had in our 70 years. The motel is dirty and in need of much repair. Our room had stained carpets, soiled spots on the sofa, missing paint, and a bathtub that creaked when you stood in it. None of the furniture matched and the headboard was mounted too high to be used as such. The desk chair was torn. The room smelled heavily. Art work had been removed from the living area and large holes remained in the walls. During our one week stay the elevator broke down twice. The room hair dryer literally blew up the second day we stayed. When I asked for a maintenance worker to replace it I was handed a new one with a wall mount. I guess I was supposed to mount it myself? Our room keys quite working 3 different times. Our room was not cleaned for 3 days. When I complained at the front desk I was asked if I had signed the "Weekly Contract", which I had never seen let alone signed. I was told that we were on a weekly rate and the room would only be cleaned once a week. This was the first time we were made aware that we were on a special rate with no services. I had to daily ask for clean towels and coffee. On Monday, August 12 we were awakened by a loud knock on our door at 7:55 a.m.. A women who was the guest clerk handed me a typed, bold-faced notice that read: "Room 301. Quick reminder your weekly rate does not include breakfast. If you have any questions please come to the front desk to speak to management." After dressing I did go to the front desk and ask to speak to management. I was told that the regional manager was not there, that he would be in later during the day but that she had no idea when, and that he would call me when he arrived. I asked for a business card but was told there were none. I never received a call back and was never able to talk to the manager. When we returned to our motel that night the elevator was out of order yet again. We walked up 3 flights of stairs to find the access door to the 3rd floor locked shut and could not get to our room. I had to go back down 3 flights to get a manager to come up and open the door. Our room had not been cleaned once again. The internet did not work. This experience was horrible. The customer service was not acceptable. The conditions of the motel and room were inexcusable. We will never stay at a Days Inn again and will question any Wyndam property. We will tell our friends and family to stay away.

I went for a timeshare presentation and the guy was and also rude and disrespectful to me and my wife

I would not claim any relationship by Wyndham for the Super Eight in Milford Conn.! The place was Not clean and the people that were there did not understand english or just ignored us when we ask for assitance! I do not understand how a company with the Wyndham name can claim to be associated with this place!
My wife and I were on a 22 day road trip and thought we would try and use our points to travel! Thinking that the Super Eight would be up the standard of Holiday Inns, which we had stayed in before joining the Wyndham Group. We were wrong in thinking that the two were alike!

The next disappointment came when we started back home and visited another Super Eight Motel in Hartford,Ct.! The first thing by wife and I noticed was that the outside walkway was not kept clean and the non-smoking room had a tin can full of butts for cigarettes directly cross from or door! Nothing in this place was well taken care of and it was obvious that the rooms there were used to promote prostitution! My wife was very much aware of this fact! One of the women appeared at the breakfast area in a what appeared to be underwear and a top that covered her breast
and little less!

I will never stay in a Super Eight and would suggest that Wyndham think about having a representative look into the operation of this two and you need a Quality Control individual to check on all of this chain of motels!
I would appreciate your responding to this Complaint! I have never filed a complaint before on any place I have visited and really hate that I have to file this one! But, I would not be doing you are others that would visit these motels a favor if I did not report this and bring it to Corporate attention!

Hi,

I need to bring to your attention a few negative points centered around the gym facility at the Doha, Qatar, West Bay Wyndham:

after 9-10 pm there is no one at the front desk to check who enters the gym, whether the gym rules are obeyed, replenish water and towels, etc.

last night children from the pool got into the gym to get water drenching the gym floor creating a potentially hazardous situation for the gym users (if your gym cameras are working, just check the tapes)

several times, unattended minors are using the facility with no proper shoes (barefoot or with slippers), yelling, teasing each other, etc. bothering the other users of the gym

I have pointed out days ago one machine that is broken urging the front desk employee to at least place a sign "do not use" on the machine to avoid injuries...nothing has been done so far...

Kind Regards

Leonidas Kappos

I currently have an open case reference number is 4292697. I’m also attaching photos of the room. I also have video, but it will not let me attach it. To recap, we booked room from 8/13 to 8/15. We had a death in our family and had to leave today, 8/14. We had booked through hotels.com and prepaid. I had contacted the hotel this morning to let them know there wasn’t any hot water and the tv was very fuzzy. They said they’d get maintenance in there today. Not long after we left, that’s when we were informed of the death of my uncle. We contacted the hotel at 9 am about checking out and getting a refund for 8/14 and 8/15. The hotel said no. So, we contacted hotels.com and they said they would gladly give a refund, but it was at the hotels discretion, so they contacted them and the hotel wouldn’t do so. We come back to the hotel to get our stuff around 5 pm and there still wasn’t any hot water and the tv was still the same. Went to the desk and the general managed, who’s card I’ve attached said that they could move us rooms but that’s all he could do because apparently the maintenance man didn’t have what he needed to fix anything. We went back and forth and explained to him that I had a death in the family and i wanted a refund for the nights we wasn’t going to use because we was checking out. He told me there was nothing they could do and then again said he could move us to another room followed by this time saying he didn’t have a maintenance Person today when he had already told us that he might not of had what he needed to fix it. At this point I’m finished with the lies and we have more pressing matters such as the death in our family, so we didn’t have the time to sit there and argue with him or the rude lady. As I said, we have videos that I would be happy to share as well as to the condition of our room. Also, I asked for a print out where I was checking out today and the refused saying they can’t print anything out. I’m so confused as to why!

I arrived very early in the morning the front desk attendent was very nice . When arrived in room first thing I noticed was a strong smoke smell.( It's a non-smoking room) I was missing bed spread. As I plugged in my laptop and phone I had to move desk beside bed and there was trash and looked like a bag corner used for drugs. . Trash in drawers .. If that wasn't enough shower had pubic hair and toilet was not flushed but used?? Says pool and that was not true. At breakfast the lady was rude when asked about breakfast items and she said no eggs or milk was left. This was at( 8:30 am ) breakfast sound been t 930 am.There was only cereal and bread,juice coffee. Very unsatisfied. Trying book another room somewhere eles.

Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue. The first pic shows the bed, tried calling front desk from room phone and cell numerous times...no answer. The second shows where the smoke detector use to be. The third shows bathroom door handle..both sides are that way..should of taken more, but was too afraid to leave the room!

Cheryl Musgrave

Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue.

Cheryl Musgrave

I went to the vending machine for my husband to get him a Gatorade that is 2 bucks I put in two one dollar Bill's and pushed the button for the drink and nothing happend I went to the front desk and told the sir that the machine took my money and did not give me the product I paid for the guy at the front desk walked over and looked at the machine and told me basically that I was a liar and that I never put the money in I feel very disrespected and hurt that your staff would call me a liar and that I was un truthful

I made a reservation for two rooms at the Wingate by Wyndam in Streetsboro, OH at 9705 Oh-14, Streetsboro, OH 44241 (phone number 330-931-3599). I put the reservation for one room in my mom's name and the other in my aunt's name, but used my credit card just to secure the reservation since I made it online in advance. We were all traveling to Streetsboro to see my other Aunt who is dying of pancreatic cancer. The rooms were horrible, needed cleaning and on Sunday one room was not even cleaned at all - the beds were unmade, the wet towels were on the floor, etc. the other room - the sink was never wiped down, there is red/pink mold in the shower and stains on the comforter in full view when the bed is made. We complained once to front desk and nothing. But we were there just to sleep and tend to family matters. When we check out my mom paid for room 219 on her card and got a receipt. My aunt paid for room 316 and got a receipt in her name. However, the front desk could not print receipts because it was too early 5 a.m. -- what does that even mean?? but we needed to leave to get to the airport so fine.

I called the hotel today because my credit was charged for my Aunt's room - room 316. I called the front desk and the woman said that my card was the one presented. Not true - I NEVER presented or authorized my card to do anything other than hold the room in the event that we did not show up or canceled too late. My aunt checked her receipt and it's in her name and address but charged my card. How does that even happen!!! Her card was swiped! But they claim to have no record of her card. The front desk manager told me i was being combative. But she was treating me like I was an idiot and kept telling me that I had to have presented my card. I am a lawyer. I can't commit fraud or risk losing my license - so I'm not trying to get something for free, but I feel like the front desk is being extremely shady and am recommending that both my Aunt and I report our cards as compromised and get new numbers, because I don't trust the people working at this hotel.

I use my points for a free night at the Delavan Super 8 and asked specifically for a first-floor room due to knee problems that I have an inability to do stairs or the possibility of a disabled room which I got neither although it was noted on the request they did not save me a first floor or a disability room so it was very very difficult for me to get up and down the stairs and I was only able to get up once and get down once I was not able to go up and down to leave the hotel and do things I also ask to speak to the manager have the manager called me and was told that he would not be in until Monday and he has never called me I think I should be compensated with another free stay to make up for this it was extremely difficult for me and prevented me from doing all the things I wanted to do

My wife and I recently took a 10,014-mile trip. When we did not stay at relatives, we stayed in Wyndham Hotels/Motels.

Two places stood out from the rest, the first is because of how great the stay was. The second was the worst place we have ever been in.
The first was the Days Inn at 2155 North 11th street Beaumont Texas. The stay started with meeting Linda at the registration desk (and again at check out). She greeted us both times with a big warm smile and was one of the most pleasant women we have ever met.
Then the room, it looked exactly like the photos that were on line. Everything was beautiful and very clean.
The next morning when I went to get my morning coffee. I saw that there was a great hot breakfast (not a continental breakfast), well supplied. The very nice Leisha was cleaning the tables as guests left. Later when I went back for a second coffee and one for my wife, Leisha was washing the front door windows. I told Leisha that the side door was locked, she informed me that it was not locked just hard to open. She immediately went and fixed the door so it was open. The food was still well supplied.
My wife and I came down and had one of the best breakfasts we had on our entire trip. As we finished eating (about 8:30) we saw Leisha refilling any food that was down just a little.
The second place was the Baymont at 930 W. I-65 Service road south. Mobile Alabama. The person at the registration desk was not the best. When she gave us our room key, she never told us what room number we were in or where the room was located. We had to look on the card she gave us and drive around until we found the room.
The room looked nothing like the photos on line. It was not the best smelling room and was beyond filthy (we both wore shoes in the room). I do not think the room had been vacuumed in a very long time (I doubt the carpets were ever steam cleaned). The desk below the TV and the Refrigerator were pulled away from the wall. Behind those was all kind of trash including men’s underwear, as well as a stain on the wall. By the entrance door there was a 3’ crack in the wall (had been kicked in). There was floor tile missing. Toilet seat was in bad shape and the tub was filthy looking (glad we only wanted to take a shower). The bed looked like someone was laying on it after it was made.
The TV did not work. I found the power cord on the floor. I had to have maintenance come as the TV had to be removed from the wall to connect power to it. The remote did not work. After about 4 hours of the maintenance man coming in and going out, I told him to forget it.
The refrigerator was not useable as it had about 8” of ice around the freezer not allowing the refrigerator to be at a proper cool temperature. The microwave was not plugged in as there was no outlet (we had to use our own power strip we unplugged the TV plugged in the power strip, then plugged a light, the TV and the Microwave into our power strip). In order to use the clock, we had to use our own extension cord.
The towels were filthy looking. I asked for clean towels and was told they were clean but was given towels that came out of the dryer. These towels looked cleaner than the others did but each towel had rips in them (I would have used them as rags).

The swimming pool was green and there was man smoking by it. There were people smoking all around the motel grounds as well as butts all over.
The next morning my wife woke up with a head ache and all stuffed up. She told me that the curtains smelled like smoke and that was what her problem was. It was well into the afternoon before she was starting to feel better. We had requested and were told that we were in a non-smoking room. The reservation number for this room was 81926EC025313.
You can also see we are now Diamond members #142941431D. We did not ask for another room as we could not see any room being any different, as a room does not get this bad overnight.

Edward W. Enser Jr
Pictures enclosed.
Baymont by Wyndham Mobile/ I-65
930 W I65 Service Road South Mobile, Alabama 36609
+1-251-301-5505
SAT, 07/27/19 - SUN, 07/28/191 ROOM, 1 NIGHT
2 ADULTS, 0 CHILDREN
Check In
After 2:00 pm
Check Out
Before 11:00 am
Room Details
Free WiFi, free continental breakfast, air conditioning, coffee/tea maker, hair dryer, HDTV, alarm clock, desk, iron, ironing board
1 King Bed, Non-Smoking
Wyndham Rewards Member Rate
$58.90 USD
Taxes & Fees
Cancellation & Rate Details
$8.25 USD
Total for Stay
$67.15