Wyndham Hotels Complaints Continued... (Page 2)

Accused of smoking in the room. We do not smoke. Very rude. Told they had a pool on the phone but when we arrived. The pool was empty.

Not really a complaint, try to figure out how I can get a free room at the americann by wyndham in stuart iowa. I was hired to paint all the rooms + hallways and some other things and for the first 20+ days I've been paying to stay there roughly $50 a night and I'm only getting $140 per room I average 1-2 rooms per day and it's just me painting and sometimes a buddy helps me but he charges $50 per room to paint so in the end I'm really not making any money because after they pay me for so many rooms I have to turn around and give them back almost half the check please help!

Rooms had dirty bedding hair dryer broken we planned this getaway and wanted to swim the location is awesome to SeaWorld the highlight of our trip we booked room for 2 nights the front desk day shift in the am this morning were very rude was not very polite the swmming pool has green algae and water is green there is a pole stocking out of it as if it is being cleaned it was there yesterday and is in same spot today so pool is not going to b. Open for our trip there were used condoms on the walkway by the stairs to access the second level not a good sight for a 9 yr old girl this is not acceptable and very not like the laqiinta brand

My complaint is centering around not one, but all of the Wyndham properties that are located in and around the Chattanooga Tennessee area. I have taken the time over the past few years to give every Wyndham property in Chattanooga a try. Every time, and I mean every time that I stay in a Wyndham property in Chattanooga Tennessee, it is the absolute worst experience that one person could ever have in a hotel/motel setting. The properties in Chattanooga Tennessee under the Wyndham name, are the trashiest, have the worst customer service, attract the absolute nastiest clientele known to man. I don't know anything about the Wyndham name outside of this country, and really even in other areas of this country. However from my research I can see that this is a huge business. The business is much bigger than the Chattanooga Tennessee market. I can say one thing for sure, they are not spending any of the big money that they make to come around and inspect properties especially in Chattanooga Tennessee. Absolutely deplorable, the worst hotel motel property chain that exists!

Stayed Saturday nite and very disappointed in quality of room - so much so, I took pictures of the many items that are almost embarrassing to show anyone!
Ceiling falling in inside bathroom
Towel shelf hung up crooked
AC unit hanging loose from wall
Light burnt out in bathroom
Shower faucet pointed off to side
White liquid splashed all over dresser drawers
Carpet had not been vacuumed
Toilet paper holder moved and not painted and didn’t remove old one!
Bathroom door damaged on both sides
Hole in wall by shower rod mount

We made an online reservation using Capitol One VISA rewards points for the Days Inn by Wyndham at 330 Columbus Road, Athens, OH . This reservation was for Nov. 23, 2021 and cost us 9,005 points, which would translate to $90.05 in cash. We arrived at the motel about 6:00 pm. It was dark outside. The motel was located on a poorly lit road about 1 1/2 mile off the highway. There were no other open businesses in the area. The Days Inn sign was not lighted up. Lighting was poor in the parking lot. The whole place looked deserted. There was only one vehicle in the parking lot. It did not feel safe at all. We went to the check in window to be told the advertised free breakfast was cancelled. We took the plastic card keys, butI did not want to stay there. It did not feel safe and the advertised service of breakfast was not offered. I did not cancel immediately because I wanted to be sure we could find another hotel in a safer location before we cancelled. Luckily, a Holiday Inn Express a couple of miles down the road did have an open room. I called Capitol One to request a refund of the travel miles based on the unsafe conditions. We did return the plastic key cards to the Days Inn location (an experience I would rather not have had, again, as the whole place did not feel safe.) we were denied a refund of the travel points by the Days Inn management. Yes, I did know there was a no refund policy, but I have never had this kind of feeling about a place I booked through Days Inn before. We quit going to Motel 6 a few years ago after some very bad security experiences. Now Days Inn is off the consideration list too.

I decided to us the owner rental.system after much upselling. I asked many questions didn't want to lose points. The rep guaranteed me I wouldn't and told me to call at end of November to put point back if weren't used.
I called today 11-22-21. Was told that I would not get back my points because I didn't call 15 days before 1st reservation.
I was not told that. I called like the rep told me.
Told me I should I read my contract all the information was there. I told her I trusted my rep. Said sorry. Can't get my points back. Also said reps don't know all fine points. Should have read my contract.
I had read about these kind of complaints and wasn't sure they true. Now I know they are. Very dissatisfied.
Want my points back as promised.
Bettye Luster

The motel canceled our paid reservation with no notice and no reason given. They didn't tell us until we tried to check in. They said the owner canceled us. I had to call hotels.com to get refunded. They did not have any notice that our reservation had gotten canceled. Laws were broken.

My husbands room was cleared out without his permission, many of his personal belongings were stolen before what was left was returned to him. The GM of the hotel, Mark Amin, will not do anything about it. The police have started an investigation. What was stolen was, all of his clean cloths, old cell phone, potable charger, charger for phone, all his toiletries, all perscriptions, perscrition safety glasses. We are deeply concerned with this matter and the fact that the owner/Gm will not do anything about it. Please help us. Erika Greene.

Had an online booking problem. Called customer help and was told someone would contact me in a few days. Called again after 5 days with my case number. The customer help supervisor was not very friendly. I was told very rudely that I have to wait 10 days before anyone contacts me.

On Friday August 15th, 2021, three of us checked into one of your sister hotels The La Quinta Hotel and Suites by Wyndham, located at 1910 Beach Lakes Blvd, West Palm Beach, Florida.

The receptionist was very polite, professional and informative. I was a bit skeptical when she mentioned that the rooms are cleaned once every three days so if we were in need of supplies we have to come to the front desk to retrieve them ourselves. Since we were only spending two nights and a cousin was also staying there we settled for the room.

On Saturday August 16, 2021, around 9:00pm we returned from the burial of my two cousins. It was a very long day so we were preparing for bed. Suddenly there was a knock on the door. It was Deon from the front desk stating that he had several complaints of noise coming from our room and if we keep it up we will be evicted. As we did not fit this profile denied the claim and call the front desk to also file a complaint of being wrongly accused. Moments later Deon returned claiming that he can hear us from the elevator. Our room was three rooms from the elevator. I told him if that’s possible then the building was cheaply constructed or the rooms were bugged. He got upset and in a very load voice told us to consider this our second warning and if we keep it up we will be kicked out with no refund.

We asked to speak to a manager to which he stated that he was the manager, so we requested the telephone number to the corporate headquarters. He gave us a number but when I called the number the representative stated that the La Quinta is a chained hotel which is individually owed and each manager has the right to do as they see fit. I was in disbelief of what I was told.

We were told in order to get clean towels, we must exchange the soiled ones at the front desk. Since we were checking out early the next morning, my wife decided to get some clean towels from the front desk.

She returned to the room with the soiled towels. My wife said that Deon refused to give her clean towels stating that we were no longer guests at the hotel because we were being evicted and he called the police to remove us from the pro
perty. He said that if we knew what’s best for us we should pack our things and leave before the police gets there.
A minute later there was a knock at the door, it was the security guard stating that we were being evicted because we were keeping noise. The security guard was confused as there were no noise and we did not fit the profile. The security guard called the front desk to confirm the room number because he himself was in shock regarding the situation. He decided to go down to the front desk to have a talk with Deon as to why he was doing this, but Dion insisted that we have to leave.

A few minutes later the police arrived and they too were in shock by the situation. One of the officers decided to go downstairs to have a conversion with Deon. He said they don’t know what the problem is with Deon but he wanted us to leave.

The police officers suggested that we call and file a complaint. I told him that I called the phone number Dion provided but the customer service representative said that there was nothing they can do. One of the officers looked up the number for Wyndham and gave us the correct number to call to file a complaint because the number Deon gave us was a bogus number. The police officers and the security guard was very kind and polite, they apology for Deon’s behavior. The security guard said this is nothing new of Deon that he does this constantly and he needed to be reported.

We were evicted at 11:00pm with no accommodations elsewhere. This was our first time visiting West Palm Beach and it was a somber day for us after the burial of our two cousins.

We also had a cousin staying in the Hotel on a different floor. She was told the next day that Deon was not a manager.

We were treated like criminals and were spoken to like children. This was by far the worst experience we had. We deserve an apology and a refund. Also Deon need proper training.

I checked in at 3pm on 8/18/21 for a 1 night stay(thank god) when I arrived the host after giving me my key informed me that there was no running water but it should be on in a hour and no refunds were allowed. I proceeded to my room which on my pathway it was littered with shards of glass and nobody cleaning it up. 11pm still no water and glass is still on the walkway.

I am at Ramada by Wyndham Nashville. The place is deplorable. There is no airconditioning in the lobby, they advertise free breakfast and there is none, they are not cleaning the rooms each day, the phone in the room does not work, there are holes in the walls, the toilet paper holder in the wall is falling out, doors needing paint, the air conditioner unit in my room has a large piece extending out of it, and there are times when the is no one at the reception desk. The rooms next to me on the second floor have a STOP WORK ORDER NOTICE posted on them from the Metropolitan Government of Nashville for performing construction work without a permit.

100 words are not enough. Reservation#87494EC051010. super 8 175 Tennessee ave, nj this is a dump. If I was Wyndham this place would not be a franchise of mine. I checked out the very next day. Web site is misleading. Dumb me should of read the reviews. Apparently this has been on going and your company has done nothing.

Id booked a room at Super 8 @4500 Preston Hwy Lou Ky thru Booking.com for July 9-11 @ $196.33. Yes I did book a nonrefundable room because Id stayed there a few years ago while it was going thru renovation and it was suitable. For starters, entering the parking lot there were people loitering and hanging in the lobby which smelled badly of smoke. I asked to see the room that I booked, and afterwards decided that there was no way I could stay there. It has been ran down and I didnt feel safe there. I gave the young lady the key back and left. Ive been emailing the hotel as has Booking.com trying to get my $196.33 refunded with NO response. Ive called and been told that the owner would get back to me. No word as of yet. Id like MY MONEY REFUNDED immediately and would advise someone from corporate to visit the hotel that represents Wyndham. Its definitely not a place suitable to represent Wyndham unless of course Wyndham is lowering its standards.

I booked two rooms through Groupon I only needed one honest mistake once I went to the counter to try to get a refund the lady says I have to call Groupon Groupon tells me that they will refund the money if if Baymont releases the money back.the Chinese lady at the Huber heights Baymont in Ohio is the meanest nastiest lady ever to talk to and her husband is also comes in on the second shiftupon being nasty as they could they explained to me there's no way they'd ever give me my refund back please help if your corporate I'm not trying to beat anyone I paid for one room I just didn't need the other room the other room was not even used

Microtel, Wilkes-Barre PA. Fifth time we have stayed. The outside has food wrappers, trash throughout. Checked in 6/13/21, girl at the desk walks up with pizza on a plate, not sure she even worked here. Having to provide $200 deposit for incidentals without a credit card, never had to before, told ATM was down the road. People outside playing loud music and partying. Clientele for most part very sketchy. Not provided clean towels or room straightened up for a two night stay. Will not be staying here in the future, very disappointed.

At the La Quinta in NW Highway in Oklahoma City OK, I had made a reservation for May 28-31. I even spoke to the agent about how I was making the reservation in advance because of the Memorial Day holiday. So she mistakenly made the reservation for March. I guess your agents can’t understand English. Then when I arrived on May 28, your assistant manager was rude, nasty and condescending to me. He said he had a room but it would cost me $400!! I work for a non profit and don’t make that kind of money. He offers absolutely no help to call another place just rude and nasty. Is that how you treat your Rewards members that stay in a La Quinta once per month? He also said I was charged for not showing up in March! I want a refund of that charge and a complimentary three night stay in two weeks at the La Quinta Wichita Airport! I had to drive home and lost $200 in entry fees for a dog show and it was my birthday. Currently I think that you have zero customer service. I have posted that on Facebook and am prepared to go to a local news channel that has a program about crappy customer service that a friend of mine produces. After this next stay I will not stay in one of your establishments again unless you can make this right. This treatment of people who spend money with you regularly is an atrocity and you should be ashamed.

Howard Johnson's Wyndham hotel 5173 shore drive Virginia Beach Virginia 23455 757 460 - 1151 - I Made reservations for Monday May 17th through Thursday May 20th. Arrived after work Monday unpacked all of my belongings groceries and kitchen supplies went to turn on the air conditioner and it was excessively loud. Went to the front desk spoke with the lady behind the counter who sent someone to take a look at it and had to move from that room to another room. And because according to the woman's opinion of how long it was taking me to move my belonging she called me on the phone to make sure that I was in fact moving. I was excessively tired after having worked for 12 hours in the heat and that's what took me so long. And then she acted as though she didn't want to apologize for the inconvenience and didn't so much as offer any type of compensation for their mistake. I wasn't supposed to check out of the room until Friday morning at 11:00 a.m., Thursday afternoon after work my boss and myself went back to the front desk and paid for an additional seven nights from May 21st Friday through May 27th Thursday night with the checkout on Friday morning at 11:00. When I got off work Friday May 21st I came to the room and all of my stuff had been moved out. I went to the front desk at approximately 6:30 p.m. and ask the lady why my belongings have been moved out of the room seeing as we had paid for an additional seven nights. Her patented response was she had no idea she had just come in that day at 3:00 p.m. she called the day manager who provided no explanation my belongings were handed to me, but my electric razor was missing. No one knew where my electric razor was, so I called the police and attempted to file a criminal complaint of theft. They took the food out of my refrigerator and put it in housekeepings refrigerator and the lady at the front desk didn't tell me that they had put my food in the refrigerator.I went to the dumpster to see if my food and razor were in the dumpster is I was informed that when they move people out that that's what they do they throw the stuff away. I retrieved my electric razor which cost approximately $75 out of the dumpster. It wasn't until Sunday when I went back to the front desk at 11:00 a.m. to have my keys reauthorized that I was told that my food was in housekeeping refrigerator at which point they gave me my food back. On Friday when I went to the front desk the lady who gave me my belongings as I was leaving said thank you insinuating that for having retrieved my belongings for me that I should have thanked her. I told her she has a lot of nerve and that under no circumstances was I going to thank her for having retrieve my belongings because of the outrageous customer service. No explanation was provided for me until Sunday as wide as they had moved my stuff out. The explanation that I was given which is proof positive of the outrageous business practices and customer service that I received was that I was put on a paper list for checkout went on the computer system it indicated that I had paid for an additional 7 nights. No one has offered any type of compensation for the outrageous and grossly negligent business practices that's facilitated my being placed in a room where I assume they knew the air conditioner wasn't working in an effort to use all of their rooms and my belongings being removed from the room and my razor being thrown in the garbage and my food not being returned back to me until 2 Days later. I'm assuming you're going to or there is going to be litigation.

Hello Madam, Sir.
This email because, I still have not received any response to my email sent a week ago to: wyndhamrewards@emails.wyndhamhotels.com
Please see the 2 attachments below.
1-Copy of my mail to you
2-Copy of the confirmation send directly to me from Days Inn By Wyndham Ormond Beach FL
Would you please let me know where the investigations are and kindly confirm either the reservation or the fact that my visa cards will not be debited.
Best regards / Serge Nutelet

I did a Google search for a "pet friendly" resort on our way to Florida. Half way, we stopped at the Gassaway/Sutton Microtel because it was the closest one to where we wanted to stop.

We were traveling with my mom, me, and my grandmother who is 92-years-old as well as her service dog, and a kitten in a carrier I was taking home to Florida. When we asked to stay for the night, the entire hotel was empty besides (maybe) 3 or 4 other rooms. I informed the desk attendant that my grandma was in a wheelchair and we needed to be on the first floor. Getting my immobile grandmother into the hotel with our bags and her dog was exhausting. We finally get into the room and find one...yes ONE bed for the three of us. We called the front desk and she brought us down a roll away bed. I moved the queen bed that was in the room over to try to open the cot and it wouldn't fit. My mother ended up having to sleep on the same bed as my grandmother, and I slept on the padded window sill.

My grandma is diabetic and takes insulin as well as other pills. When she tried to take her medications that night, we noticed that there weren't any cups in the room. I had to run back to the car to get a bottle of water. The three of us noticed a foul odor in the room when we entered. Not to mention the cleanliness of the room wasn't great, but we were tired and at that point, we didn't care.

Here's where the story gets better. After a 2 hour night of sleep, sleeping on a padded window sill, my alarm went off at 5am and we started getting ready to leave. I told my mom that I would check to see what time breakfast was if she could could get my grandma ready and bags packed. 5:30am, we hear a loud pounding at the door. A woman, who wasn't wearing a mask came down and said that our adjoining neighbors complained about the noise we were making. She said, there were complaints of a dog "barking" all night (which is very untrue, my grandma's dog is trained and does not bark), and when my mom mentioned the kitten, she said, "Oh well, you violated our pet policy, and I'm going to have to ask you to leave. I have your card on file and I'm going to charge you $250.00".

My mom tried to keep calm and said, "we have been packing up to leave." My grandma, visually upset started to cry and say, "I haven't taken my medicine yet." We got my grandma out of there as soon as possible and took her to a local gas station to get a bottle of water and some food to take her medication.

Not only was this a violation of the Americans Against Disabilities Act, but it was also a failure to practice social distancing while putting a 93 year-old at risk diabetic in danger. I have NEVER in my life felt so disrespected or disgusted with a hotel chain. I will not be going back to another Wyndham.

I made sure to take pictures before we left.

We stayed at Baymont by Wyndham in Jonesboro Arkansas. The experience was absolutely terrible. The first room we were in (104) had no refrigerator and no microwave and wasn't very clean. The window curtain was ripped and falling down. My sister took a shower and about halfway thru slipped because of slime coming from underneath the bath mat. We looked afterwards and found it was full of mold and slime, disgusting. We went to the front desk and the clerk sent us to another room (212 I believe). This room wasn't very clean either, the toilet had a lot of orange coloring and would not stop running. We asked for another room. They gave us the room next door I believe it was 210. This room wasn't very clean either. The lampshade was ripped in several spots, the doorknob to the room next to us was broken off. The security latch was broken, mostly missing and unusable. We had to put a table in front of the door to feel secure. The elevator had something that looked like spilled soda or something sticky all over the chrome by the elevator floor buttons. If we hadn't been on the road for close to 20 hrs and no sleep in almost two days we would have gone to another hotel. I am a Wyndham Resorts rewards member and cannot believe you allow this at one of your resorts. We have pictures to prove all of this, which we can forward to you. We hope to receive a call back as soon as possible

We stayed at the Ramada Inn Wyndham Midtown Phoenix and I have to say that for a Wyndham Resort it was very sad to see one of their properties so ran down. They have very limited parking for guests and what parking there is was taken up by people just sitting in their cars. The rooms need updating with new wall paper that is not peeling, door frames needed cleaned of fingerprints, thermostat needed replaced, elevator needed repair, front lobby needed repairs and updating and hypodermic needle was in elevator.

It's really sad how they continue to pass the buck from one person to another and nobody wants to resolve the issues. The last gentleman I spoke to he said he was an account supervisor and advise me of no reward points will be given back to me for the awful stay that I had and the extremely awful way I was treated on the phone by a supervisor for customer care for Days Inn with Wyndham's name being behind it this is awful sad I feel that it was one person just passing it on passing it on passing it on I did not approve of this account being closed because I continued to call in and I got passed off on and passed off on and passed off on I would like somebody from the president's office to give me a call to resolve this this is not acceptable and my phone number is 217-778-2836 and I cannot believe that you would let your customer care people talk to people that way and when he informed me that this was being recorded I said good because I'm recording it also and he says I don't give you permission and nice it's okay that I don't give you permission to recorded either it's a 50/50 Street here and Wyndham is doing nothing this is sad I look forward to somebody from the president's office of giving me a phone call

Harthorn suites by Wyndham Troy Michigan. I reserved a room for $250 for on night to have my family stay. I booked a two kings penthouse loft. Building 9 room 922. The room was awful. The mirror had fallen off of the wall and it was not replaced. I could see the glue and the unfinished drywall portion. The smell of the room was unbearable. It smelled as if someone had been smoking so much it was in the walls of the rooms. The outside of the property is rundown and needs to to updated. The Entire place needs to be updated and cleaned. There was no indication of the rooms being properly sanitized. I went to the store and purchased cleaning items and carpet freshener thinking I would tough if our However I became Nauseated by the smell. I went to the front desk and was told there was nothing they could do for me. Told me to call on Monday.

I writing you this email, to inform you about my bad experience staying at the windham super 8 , going back to january 2021, i have been a windham reward going back to decembre2018, when i satayed at the windham hotel in tempe arizona, i have been sayeing at the windham super 8 motel going back to january this,year , i have asked the front desk latina ladythat work in the morning, , how i can use my windham reward point, her reponse was she dont know anything about it, and you cant use your windham reward at super 8 motels,because its a thired party,when i called the windham custumer service on 3/11/21, to book a new reservation, iwas informed by the custumer service representative that every time i stay at any windham hotel that i wil be getting a 1000 point for every stay, now i looked my account and i see i only been rewarded 300 point for each saty at the windham super 8 in dumpries virginia, also i am asked you company to reward me the point for the 25 nights at have been sataying at your windham super 8 motel ,i have been staying in many windham super 8 motel in different state, i am sure that you can see in in your data system, also i am mention to the custumer service representative, regarding the issue with problemes at this loacation, about people staying here try to sale me drugs,also they alow prostitute staying ,also i had bad experience withe a lady front desk that work in the morning,on 3/11/21, after i booked my reservation true custumer service, she didnt want to give me my credit card receipts, he keep telling me that windham has to charge the fee for us to provide you with a receipt, at first she claim that her PC is frozzing,then she keep telling came back later, i called custumer service 3 time about the issue, it took me 3 hours to get my credit card receipt, also she was very rude , she cant eveen speak proper english, for me to anderstand her, also she was intimidating me ,there for i am going to stay one more night at this location ,but i am never going to use super 8 motels period, i would like your company to repond back to me ass soon as possible , so i can resolve the windham rewards point.
thank you very mutch .
Sincerly: Youssef karim mountassir

I stayed at the La Quinta in La Verkin, UT on March the 9th. I've been staying at La Quintas for a long time because I travel with dogs. I won't be staying there anymore. They're usually fine. This one was terrible. There were two major issues with my stay. First: I got charged $250 for room-cleaning fees because one of my dogs apparently pooped in the room I was staying in while I was loading the car to leave. I didn't notice. I absolutely told the front desk about my dogs when I checked in. I left at around 11 am. Presumably the problem would've been dealt with within a few hours. I just do not see a single way cleaning up that poop could've feasibly cost them $250. La Quinta is supposed to be a dog-friendly hotel chain - are they unaware that dogs have bowel movements? I'm also waiting on La Quinta to send me pictures of the damage, which they said they would do hours ago.
Admittedly, things did get heated between myself and the woman at the hotel, whom I called about the $250 charge, because I also complained about the second issue: that this La Quinta is not enforcing a mask policy with guests at all, short of posting signs. When I was checking in, there were at least three people not wearing masks in the main lobby; however, when I complained about it just now, the woman said, "we don't mask-police here." While that completely matches my experience at the hotel - in fact, even my pizza delivery person didn't feel compelled to wear a mask inside the hotel - it was still shocking to hear it stated as if their local policy is to not enforce their corporate policy.

We decided to go to microtel by wyndham, palm coast, flagler during a hurricane because my husband needs to use a nebulizer and we wanted to be guaranteed electric. Electric went out, generator came on. Within hour. Refrigerator wouldn't work, I complained no one came. Spoiled food we brought. My husband had a walker we were told we would get 1st floor, but no rooms were available so we were put on 3rd floor. They turned off elevator so he was unable to go to breakfast. They turned elevator back on next day so we checked out. Paid $277. And only stayed one night. They were suppose to email my receipt but I haven't received it. We checked in Sept 3rd and left Sept 4th. .made reservation based on pictures on website. Hotel doesn't look like picture.

Hello I arrived to your Wyndham grand chicago riverfront location. Checked in arrived to room then headed out for sightseeing and fellowshipping with family and friends. Arrived back to room around 3am room smelled of mildew which it had been raining majority of the night. Attempted to shower and there was no hot water. Called to front desk to notify them front desk only said ill let management know in the morning did not offer to send maintenance to check it out. Next morning still no followup call to front desk to ask for towels at 10am at 12pm when i went to check out still no towels brought to room so guess who went home without showering. Very disappointed in the stay really expected better for a downtown stay at 200 a night. Spoke with manager about stay and all she did was took down my name and number and email and i still have not heard from anyone

I stayed at the Ramada in Franklin Tennessee
I am very disappointed in my stay. I spent nearly $200.00 for an must, outdated room. Cracked tiles in the bathroom and a broken toilet seat. To make it even worse I reported the broken seat to avoid being charged and asked for it to be fixed and no one ever returned. The most disgusting part was when I went to take a bath I found lots of other people's hair. Absolutely unacceptable and atrocious. It was so bad me and my husband refused to eat the complimentary breakfast. Sad when you'd rather pay more money than eat something that was part of your expenses already. I will never return to this location nor recommend it to anyone traveling. I would like some sort of compensation for this or someone to at least call me .

Housekeeping was unprofessional and speaking nasty to guest. Knocking on doors saying she has other reservations. Reported it to front desk and they did nothing to help the situation

I received a call from the manager, Sal, who informed me that I would not be able to extend my stay due to the fact that I had brought dogs on the property. I informed him they were my service animals. He said he still would not extend because I didn't inform in advance. Per Federal Law and the American Disabilities Act, I do not have to inform anyone I have service animals, just as I do not have to inform anyone I have a wheelchair or am traveling with an aide. I do not want to have to move out tomorrow. I am waiting for my apartment to be finished so I have nowhere else to go. I would like corporate to intervene please. I am a Platinum member and that should count for something. Member #195310582E 4423006733

On this past weekend 8/30/19-9/1/19, my family pretty much booked the hotel because guest came in from all over to celebrate our Aunt 60th birthday celebration. No-one ever mentioned that the hotel was under renovation at any point until we arrived to check in. Yes, hotels renovate all the time and that is ok, however, the extinct of the hotel renovation this weekend was simply ridiculous. I, along with others was highly disappointed. It is all about presentation and the presentation was horrible. We didn't even know that we had arrived at the hotel, if the GPS had not stated "your destination on the left". How could you all allow all type of materials flying through the air. I suffer with Bronchitis very bad, therefore, I had to walk through and breathe all of that madness just to get inside the hotel. Our guest consisted of elderly on walkers and they were forced to walk through all of that in the lobby, you could barely get into the hotel for all the materials in front surrounding the door. It was just not fair. The front desk was very apologetic and very nice about the situation. They offered to call one of the other hotels in the area to accommodate us, however, we were told that we could not get the same rate as the Wyndham. We were forced to move to another hotel (Hampton by Hilton), where we had to pay more for another hotel, which was an inconvenience. Yes, we could have stayed, but why would someone have to be forced to stay in a place and upset their health without being compensated. If individuals cannot stay at the hotel, then the hotel that you all partner with, should accommodate them also. It is called TEAM work. It would have been a different story had the inside been completed and they were only working on the outside, but that was not the case. They were working inside and outside. We were told to bring our swimsuits because we were going to lounge by the pool until it was time to get ready for the birthday celebration that stated at 5pm, however, we could not do that either. This was suppose to be the best weekend for us as a family as we celebrated our aunt 60th birthday. So, here we are arriving on Friday (8/30) to enjoy family and friends via poolside, only to find out AFTER we arrived, that we couldn't. I have been a Wyndham reward member for about two years or so and have enjoyed my stays up til this point. I would like for a member of Corporate membership to please give me (Ms. Belinda D. Morrow) a call at 404-552-2769.
Signed,
Very disappointed customer

I stayed at the
Baymont by Wyndham Madisonville, this is not a Wyndham ! This was run down not clean I was so disappointed. We has a hole in the wall and a shower that leaked, and dresser cabinet was missing knobs, No made to order breakfast even though the site said it had it. It was what they put out like a cheap hotel. The only fruit they had was a few apples that had been there for a while. I made a complaint to the hotel manager she just went in her office and didn't come out. REALLY?? Also out side there was so many wasp hives we lost count. I wish I would of booked at a comfort in or some where else, (the cost would of been have of what I paid for this. I drove 600 Miles to this hotel to only wish I would of stayed somewhere else. Please do something about this hotel it need to take the wyndham off the title. You look for the best hotel and believe me you pay for it which is fine if that is what you are getting.
Sorry I have never been so disappointed in my hole life.
thanks for listening I know you will have others complain because it is really not a fine hotel like it should of been
Thanks
Tina Eiken

First the check in guy was rude, I thought he owned this hotel. When I ask a question, his reply I could go somewhere else, had I not been driving all day I so I took that. There were people leaving here to go somewhere else. I take the room its not clean. I went out to get my bacterial wipes and start wiping down the tv stand it haven't been clean in I dont k now when. My nose is itching and I and sneezing. Want to leave, but I dont need them holding funds. I went to the front and ask the lady to come and see the room for herself, she would not. For some reason on these jobs workers don't seen to care about the reputation of the company. You got to do better. One more thing the linen was damp.

Dear Wyndham Management:

As a family with two working parents with a number of kids, its difficult for us to get away to spend some quality time together. This year we decided to spend time in the Philly Cherry Hill area. When I researched recommendations for a reliable hotel chain, the Wyndham chain came up. I booked a two night stay at the Wyndham in Cherry Hill for Sunday and Monday nights, August 18 and 19, and planned our vacation.

After spending a pleasant and tiring day exploring Philadelphia, we were looking forward to spending our night in a good hotel with a comfortable room. Check in was quick and easy. Much to our chagrin, however, when we walked into our room, we found accommodations that were totally substandard. The ceiling had a large grate with a wooden covering, that was peeling and moldy. The room was painted in an ugly brown color and was chipping. The headboards were discolored. The bathroom sink had a steady drip. And, to top it off, there was garbage on the floor. My wife took one look and was so disgusted, that she demanded we leave immediately. She didn't entertain a room change since this hotel was obviously not what we envisioned. I suggested that we go eat dinner, since we were very hungry. But after dinner, she refused to go back, and I was forced to check out alone. I attach a few of the many pictures I snapped as I left the room. Thankfully, the checkout process was quick, since we never unloaded anything from the luggage cart. We spent the night in Cherry Hill at my brother's house with my kids (who were quite surprised to see us!) and booked a Hilton for the following night. Needless to say, our experience there lived up to our expectations.

After relaying the story to many of our friends and family, everyone seemed surprised. Wyndham has a good reputation, but this hotel obviously doesn't live up to it. Since we couldn't stay at the hotel, we are asking for a full refund. We trust that you will agree that this is a fair resolution to our unfortunate experience.

Thank you.
Moshe Wasser

This is a follow up to a complaint filed over the phone several months ago. I can see why your complaint dept. receives only one star. I never heard a word back. My wife and I had a family emergency in Ogden Ut. March 29th and 30th of this year so we spent the night at your Days Inn in Ogden hotel # 05899
It was horrible. It was undergoing remodeling and should have been closed down for it. Construction materials, equipment. and trash everywhere. We had to go around to the back of the building to get in and maneuver around junk blocking the door. The pool was torn up and closed, it was just a big mess everywhere. The room stank, the carpet and paint were deplorable.
If any of this matters to you, we have made a conscious effort to avoid Wyndam hotels since that stay.
If you want to make up for this, our verification # was 82707EC021872
Account # 698-347511
I know this is kind of petty after all this time but it does bug me that after my first complaint, nobody even bothered to call and say "sorry"
Thanks for reading my rant,
Michael Terrell

Within a few hours of checking into
Super 8, Fort Mitchell, Ky. Wed. Aug.
28, 2019, we received a knock on our
Room door. Upon opening the door,
Stood a man carrying a cannister in
One hand and a spray wand in the
Other. "I need to spray", he said, entering
The room as he spoke and preceeded
To start spraying, who knows what, around the perimeter of the room and
Our shoes, luggage, and coolers containing food and drink. We immediately checked out. They stil tried
To charge us for the night! We quickly
Called and got a new room at the Super
8 in Harrison, Oh. We were thoroughly
Disgusted and make sure everyone
Knows this. Appalling, to say the least.

I called the LaQuinta by Wyndham, Richmond-Midlothian, 1301 Huguenot Rd., Midlothian, VA on August 15th, to make a reservation, requesting one of the rooms reserved for the Rosa Johnson 25th Anniversary celebration. However, when quoted a room rate of $121.00 by the Reservationist, I explained that according to the invitation the rate should have been $77.00. After being placed on a brief hold, the information I was referring to was found and a room was reserved with my credit card information. I was also told that a confirmation of the cancellation and my reservation would be emailed.

On August 24th, the day of the celebration, I traveled 80 miles from Hampton, VA to Richmond, VA, arriving at 4:00 p.m. to check into a room. After waiting in a line for 25 minutes, I was told by the Guest Service Representative that a room had not been reserved in my name. It was then that I checked my email and found that the cancellation of the $121.00 room rate had been sent, however a confirmation of the reservation that I made on the same day, August 15th had never been sent. The Representative, a young lady, behind the desk would not rent a room to me and asked that I step back because she had other guest in line that needed to check in. I explained that I now only had an hour to get dressed for a formal affair and I needed a room. However, because she could not find my reservation, she chose to ignored me and began to help another guest.

To avoid be late for the event, I felt I had no choice but to dressed in the public bathroom off the lobby. When the celebration was over, I called the hotel several times to see if I could get a room, however the phone just rang, cycling through some options but a live person never answered the phone. Therefore, I called The Hyatt Place Richmond/Chester hotel to reserve a room at a cost of $123.00 plus taxes.

On Monday, August 26th, at 11:06 a.m. and again at 7:49 p.m., I called the LaQuinta to speak with, Greg Havenor, the General Manager. I was transferred to his voice mail and I left a message and my phone number asking him to call me regarding my experience at his hotel. After not hearing from him, I called again on Tuesday, August 27th at 4:09 p.m. and was told that he was not present and again I left a voice message. He never returned my calls.

I am voicing this complaint in hopes that no one else will suffer such extremely poor customer service at the hands of the Reservationist, Guest Service Representative, and the General Manager. They all need to learn what entails good customer service. No other guest should have to be inconvenienced in this way or treated with such lack of interest or compassion. Because I was inconvenienced through no fault of my own, I am asking to be reimbursed for the additional cost I paid at the Hyatt Place Hotel because I was not allowed to stay at the LaQuinta. If you have questions and need additional information such as the copy of the receipt from the Hyatt Place, please feel free to call on me anytime. Thanks in advance for your consideration.

Sincerely,

Shelia E. Bragg
757-827-6939 (HM)
757-303-7982 (CELL)

Musty room (115) perhaps water damaged in the past. Room 111 next door had same smell. non-adjustable shower-head.

No room service (clean towels, emptied trash cans, bed not made). The evening Front desk clerk unable to provide a clean set of towels.

Alarm was sounding and front desk clerk unable to disarm.

Plastic cover for eggs/sausage was broken. no handle.

SENT EMAIL TO HOTEL MGR.

Date of Stay : 8/22/2019 - 8/25/19
Hotel Name : Days Inn
Hotel Location or Address : Bloomington Rd. Champaign IL (Hotel ID: 06796)
Confirmation Number: 82900EC015316

My Feedback :
I reserved Non-Smoking room in April of 2019 for a stay at this location in August of 2019. When we arrived on 8/22/19, we were given a room that had been smoked in for YEARS. Holes burned in chair, several old tar/nicotine stains on bathtub near commode, room smelled horrible! Smell gave me a headache. Was told by hotel staff that this was indeed a Non-Smoking room. That was a total BS lie! They would not swap room for me. The Non-Smoking rooms had No Smoking placards on all the doors, identifying them as Non-Smoking rooms, this room did not. Baby roaches were running around in the room. The carpet was dirty and full of cigarette smoke smell.

The reservation stated a total cost for three nights (with taxes & fees included) of $305.07. We were charged $310.08 with no explanation why we were charged more than previously stated. The room had a safe in it which we did not use, or even ask for a combination to open. I think I may have been charged for the use of the safe even though we did not ask for it or use it. It was not stated on the invoice. At any rate, attendant could not tell me why charges were $5.01 more than stated. We did not use any extra services during our stay.

My recommendation:
Take this hotel off of your Wyndham website. It is not fitting for association with the Wyndham Corporation. If this is typical of your Days Inn management, count me, my family, and my friends out as a future customers.

Kelly Harmon

To be specific, I am staying at Days Inn as of Aug. 25th thru 28th. 2019. I am in room 216. I am right under the (absurd idea) of the designated smoking area. I want to keep my window open at all times, but since people are constantly smoking right below me, I have to close my window. I have asthma and smoke is no friend of people with this condition.
If people are allowed to smoke around the area, then make is where people are not affected by it. Last time I was here I night, no hot water, no compensation for that.
I called the front desk, understanding but really they can do nothing about it, so it is up to the corporate office to do something!
Regards,

Nancy Gray

I purchased one night "get away" through Groupon in May and arranged for a King Room with Whirlpool at the Niagara River Location for August 25. On August 21st I phoned the property to confirm the reservation.

I spoke with the Front Desk Clerk who guaranteed me that there was no such reservation and they were completely booked for that date. I immediately contacted Groupon who said there was a reservation but it was under my email address. I called back and spoke to a person who identified himself as the manager. The upshot of a rude encounter was that there was NO RECORD OF A RESERVATION and I was out of luck.

I contacted Groupon and was told they would get back to me. They were not able to confirm the reservation at the 72 hour prior mark so we cancelled our plans.

On Friday night at 8pm we finally heard that there was in fact a room available. But by that time we could not rebook everything.

I repeatedly mentioned that we have a special needs child an doing things at the last minute is impossible.

I just heard from Groupon that YOUR PEOPLE have arbitrarily decided that since I didnt cancel 72 hours prior to the check in I was going to have to forfeit my payment.

Do I need to point out that it was YOUR staff that said there was no reservation. How was I to cancel a reservation that didnt exist?

I believe you have stolen my money through an act of fraud. And I think this is a disgusting way of doing business.

Please review your records and let me know when we can rebook the room that we have already paid for.

Sincerely
Kathleen Cairnie-Sorensen
Joykath1230@gmail.com

My name is Kawanee Johnson, I stayed in room 305 At Wingate @ Wyndam in Destin, FL from August 16 through August 18, 2019. I have been accused of damages which I have been asking for more detailed pictures of the damages since August 19th. I do not understand the delay in this request. There was certainly no delay in placing an extra charge on my credit card. In fact, there was not even so much as a courtesy call before placing that charge on my card. Could you please forward me your policy that shows you can automatically charge a credit card for additional charges without even a courtesy call.
I am absolutely disappointed and appalled that your hotel would assume that damages were done by your guests rather than considering possibilities. I'm sure that we created no damages. So perhaps someone who entered the room once we left created damages. Or, perhaps they were damages that were concealed by previous guests and not found until we left. We did not create any damages, I think it is a shame that we are being blamed for this without consideration of other possibilities.

Our room serviced on the 17th, which means they are saying damages occurred after that service was completed. Unfortunately, we didn’t think we needed to take pictures of the room before we left. I was told that an inspector came out and inspected the room and claimed that the counter was burned and heavily damaged, can you please provide copy of that report?

We look forward to hearing from you and reviewing the information we requested.
Thank you for your time.

We attempted to stay at the Days Inn at the Jacksonville, Florida airport. We were told when we called from the airport that there was a room. When we arrived, we were told the reservation phone number had been saying that for 3 days but that there weren't any rooms. Oh, did I mention this was at midnight. It was too late to call anyone else and run around trying to find a room. We ended up driving home 3 hours a away.

Why would a large corporation like Wyndam Resorts not be able to fix a phone service for 3 - 4 days? Very disappointing. Will never call a Days Inn or Wyndam property again. Why should I bother?

Sincerely, Jeanne Leonard

The whole experience was a nightmare from the smell of the hallway the condition of the room the parking the lack of service I would like to discuss this further with someone in detail. 100 characters is not enough space

Well let me start by saying i am absolutely disappointed in the quality of a hotel accompanied with the Wyndham name. My husband,myself and. My mother traveled to Hannibal mo for a one night stay at the days inn to a festival. I read the online reviews for the hotel prior and it was rated 3.5. So not perfect but i did not expect disgusting! Ive never been so embarrassed to take my family somewhere! We reseved two separate room each as bad as the other. Poor service awful rooms! The furniture was stained, the manager was smoking cannabis outside the hotel when we arrived and was rude. The manage refused to give me her name or twll me who the general manager was. Our rooms were not ready at check in and they said i would have to go speak with the cleaning staff to see when it would be ready! The cleaning staff were eating McDonald's and smoking while cleaning rooms, cussing at eachother! I found a bug crawling on the towel in the bathroom. The sheets had stains. There were ripped lampshades and non working lights, missing smoke detectors, and a soda machine that had been broken into. The carepts were so stained they left socks black. Ine of the room was missing a chair the other had a chair so stained i was afraid to touch it! There were old matresses and broken furniture at the end of the building. I photographed everything. I truely feel so disappointed in a hotel associated with the Wyndham name! I will be sharing my experience so hopefully another family will not endure this experience . I will be staying with a different chain from now on! Shame on you for letting this place get so bad! If you would like to see the photos please email me.

Needing a hotel for one night with late arrival and wanting the accommodations to be close to the event, my daughter-in-law found the Wyndham North Hollywood, Super 8 motel. Relying on the reputation of the name Wyndham she booked it for me. Following the event I checked in around
10 pm, and was extremely disappointed. The check-in clerk was very curt, and insisted on getting another credit card and ID, though the room hadbeen paid for. "to make sure the charge had gone through" - ! He gave me a key card, and instructions that if I had problems opening the door,to call him so he could open the door for me! I managed with the help from the occupant of the room next to mine, who happened to arrive from the pool. I enter the room - the most depressing hotel room I have ever seen. Turns out to be a room for handicapped - huge, - dark beige paint on walls, , no pictures on the walls, no lamps next to bed, a desk avoid of anything - no paper/pen/information, no chairs except for the office chair in front on the desk. - Bathroom was enormous (to facilitate wheelchair, I assume). It was late, and I did not have the energy to walk all the way to the clerk to request another room so I stayed. Checking out around 9:30 am I went to get a cup of coffee in the lobby! Could not believe my eyes, - dark and dingy, the couch was repaired with duct tape - only cereal and some old oranges were offered (plus the coffee) ! and this motel uses the Wyndham name!! And for this They had the audacity to charge $145.99 plus tax $20.44 = total $166.43.
I would strongly recommend an inspection of this property - sorely needs some TLC - and courtesies.
FYI - I am a senior lady - well travelled, and have stayed at the Wyndham resorts - therefore my disappointment. Perhaps this property is
a franchise? in that case they are not representing the Wyndham name in the proper way.
Respectfully
Erna Lockhart
619-429-4060

Very disappointed in my current stay. Before making the reservation I called to make sure there was a restaurant on site which I was told yes. Also if there is washers and dryers and I was told yes. I checked it in on the 20th until the 24th of August so I am still here. They put us in a room where the air was not working. I called the front desk and the lady said you just got there you ha e to wait for it to cool off. It was 83 degrees. I waited one hour and called back down and she said you have to wait and maintenance has to come up. They checked it out and said you u need to go to another room. I called the front desk again and told her what they said. Her reply well when maintenance comes and tells me I will move you to another room. Another hour goes by. Finally I call again and maintenance shows up and gave us a key card to another room. No refrigerator and no ice bucket and no microwave. I called and told them I needed a refrigerator for my medicine. Now we go to the next day the 21st. We get up go down for breakfast restaurant is closed for remodeling which that is not what we were told. No fridge no ice bucket no microwave. I went down and she wrote a work order and she said it will be in my room when. I get back later that day. 4 pm on the 21st still nothing. I call and finally they bring a small fridge that the freezer part is all frozen. It needed defrosted and no ice bucket. They said you never asked for one. Finally they bring an ice bucket that was dirty so I had to clean it. Now for the best part. I do not l ow of the link will work but this is what we listened to most of the night from the air conditioner in the new room we have. Called front desk again and said I was a problem and needed to deal with it. I can not get a refund and my check out is not till the 24th. What am I suppose to do. Let’s see what the next days bring. Asked to speak to a manager and still nothing. Copy the link and hopefully you will hear what we had to listen to most of the time. Oh yeah wanted to wash clothes the only washer and dryers are on the third floor where we were put. Guess what out of order. Need to employees in all areas and new manager. Needs updated badly. There is so much more but I was thinking Ltd there s no one to contact but the manager and she would not contact me. I have a video recording but I can not upload it.