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Write for Us Wyndham Hotels Complaints Continued... (Page 5)
1105+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
We stayed at the Wyndham travelodge in Ontario Ca or attemted to on 7/29/19. After the cable went out and the power 20 minutes later we went down stairs to ask the manager how to obtain a refund as it was hot, dark and a upstairs unit. Without the ac it was very hot. I was told no refund and told to stay in my room until its back on. we told the manager look we know its not your fault but we cant stay here and proceeded to drive another two hours to home after driving up from San Diego that night, I asked for the 800 number to wyndham or travelodge to call someone and the manager said there isnt one and we would have to wait for them to call us.At that point I said you dont have a number youre a corporate company. His son was very rude and told us flat out to GET OUT.We left and called the next day to hotels.com and there getting me a refund, but this guy and especially his son were ridiclousy rude. I have stayed at Wyndhams and never had a problem as we travela lot for baseball, but after this experience I will not.Just thought you needed to know about this establishment.If I could have given it no stars on this I would not have even given it a one. The bathroom shower valve was also backwards and when I turned it to the right on cold, it was hot I got out just in time beore I scolded myself.
Thank you\
James C. Ballard
My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.
I booked 2 nights july 2nd and july 3rd a friend of mine was rushed to hospital I checked in on the 2nd upon check in I told manager the shower was not working he assured me it would be fixed when I returned, I returned late after leaving the hospital just wanted hot shower and sleep the shower was NOT FIXED, he said he would infact comp the room for that night and moved me to another room! He did not comp the room and when I asked why he said oh well I can not do that, this is unacceptable for your corporate name I will if I do not receive a credit or free night blast this all over social media no threat promise also he would not put my membership points on my 2 nights he should be fired! Ms. Wagner 732-691-5335
Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!
Tried concealing a resv. ( 62 hrs before ) with Your Travel Lodge in Angels Camp, Ca.; they said I must go through Bookings.com because I received a lower rate! Yes! I did call TL first but was told they were full on July 27 2019 Sat.!!!
Called Bboking.com (1st time) instead of Expedia.com ( A BIG MISTAKE)!!!
In order for them to concel my resv. I would have to go to a WalMart (right then) get a Booking’s gift card and walk out of store and call him (David) back. After I read security code numbers to him, he would charge me two payments each $168. In two mins he would reverse charges to my account!!! I was shocked and hung up! He kept calling back using different phone numbers!! Right after his call to me, Travel Lodge charged my Visa card the $168.!!!! This is very fraudulent and is being reported!
Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.
My complaint is there was hair in the bed. I pulled the covers back and there was multiple strains of hair in the bed. I went down to the desk to ask for another room. The front desk clerk acting as if it was my fault that the hair was in the bed, she never apologize. She just gave me another room without saying anything, just starring at me. She could have apologize. Everything else was awesome.
I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.
The room has a work desk and an office chair for working at the desk.
The chair has a lever that is supposed to raise and lower it for comfort while working at the desk.
The chair's height cannot be adjusted and it remains at the lowest level.
That makes it very uncomfortable trying to work at the furnished desk.
When I called the front desk and asked for a replacement chair that would adjust in height, I was told that all of the chairs in all of the rooms were permanently adjusted to the lowest level and that if I wanted to work I should go down and use the working office.
Last night of stay someone tried to get into our room. Mold, bugs, stains everywhere
I am not going to discuss any issues we h asve encountered during our recent 3 night stay at the Days Inn. After we communicate further with the appropriate people, I will then determine the necessary steps. I am a fair, kind, understanding woman, who is seeking what is deserved and ethically right to our family. Honestly, I am hoping to strengthen skills along with knowledge for all direct and indirect parties involved in the future. Customers are the future, now let's start treating them with respect and dignity! Thank you H.K. 802
IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.
On 7/26/2019 and 7/27/2019 I rented a room at Travlelodge in Yuba City, CA. The staff were all very nice and I was pleased at the cleanliness of the room. I was in room 246 the last room on the 2nd floor near the pool. The first night between 1am and about 4:30 am I was woken up with doors opening and closing and people walking up and down the hall. There was no talking or yelling so I didnt feel like I could really complain. Today was really hot and I was looking forward to enjoying the pool but it was quite crowded so I thought I would wait until it was a bit less busy. Unfortunately the pool closed at 10pm and as I was outside I observed the same people that had been in the pool all day get into at least 3 cars and leave saying goodby to various people. One person who had a puppy, not on a leash, let that puppy jump on my 9 month old daughter on thier way out of the pool area. My baby was not hurt thank God just very scared. I do not believe the staff here is aware of this problem and I have no complaints with them at all. Somebody needs to know just the same.
We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .
Got a room at the Baymont at 7330 Plantation Rd, Pensacola, Florida. Upon checking in I unloaded and then left immediately returning to the room at approximately 10pm. Upon entering the room you could smell moldy smell. Upon taking a shower, I noticed several areas of mold. As soon as I laid down in the bed I felt as if something was crawling on me and making me itch severely to the point that I left the room and slept in my car in the parking lot until I got my stuff and checked out at 6am. I always thought highly of Baymont but upon renting this room my thought has drastically changed. Needless to say I should have saved my $160 and just slept in my car cause this room wasn't worth $5.
I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
In summary:
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.
Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.
Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.
Thank you for considering my request.
Simon Lilley
Days Inn at Redondo Beach in Torrance, CA, must have been a great hotel back in the day. The place is filthy now! I slept in my clothes because of how dirty the room was. Black dust bloomers hanging from the bathroom exhaust fan, mold, lights out, foul odor, rust. The place needs to be overhauled! Feel free to call me for more details 262-989-7858. You are better than the hotel represented!
Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.
This hotel is nasty. Its dirty it has peices of tile missing mold. No towels. Had to lay a towels in tub to shower because it was so gross. I have pictures. I should not have to pay for this. I will never stay again.
I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.
I want my money back. I am now finding out that the Wyndham timeshare is a scam
With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.
Begin forwarded message:
From: Dee Patel <noreply@app.medallia.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <rhocap@yahoo.com>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <reply-1310.ewxxtds5cp6b9bhdczd@express.medallia.com>
Dear Rhodessa,
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.
Please choose another hotel next time you come to Bowling Green Ky.
Sincerely,
Dee Patel
GM
days inn Bowling green , ky 42104
daysinnbg@gmail.com
270-781-6470
We found your hotel in Lebanon Missouri online after an all day drive from Texas. We were tired and wanted to sleep for a bit. The pictures online were not what our room was. The room was the most disgusting room I’ve ever been in. We walked in to crumbs in the floor, some sort of sticky residue all over the end tables, and the tub was almost over flowing with water and there was hair floating in it. The room reeked of cigarette smoke, even tho it was a non smoking room. After reading reviews online, the hotel has the same complaints regularly, but the hotel staff has an excuse for everything saying that the review wasn’t meant for that establishment because theirs isn’t in that shape. We figured that we wouldn’t get anywhere with the staff so I decided to contact y’all instead, plus we had a fear of being mugged on the way out, or not getting our money back. It also didn’t appear that there would be a room in better conditions at this specific hotel. The only reason we were able to stay the 4 hours we did was because the beds appeared to be brand new. Other than that, it was gross. On top of the conditions of the room, there were drunk people wandering around all over the hotel. Stumbling, talking to themselves and being loud. There was trash all up the stairs to our room, and the grounds weren’t well kept. This hotel is extremely falsely advertised, and as a Wyndham rewards member, it makes me want to no longer stay at any branch with the name attached. This hotel needs a serious overhaul because it’s making y’all look bad. I think everyone, including ourselves, who were duped by the false advertisement, should be reimbursed. Just a horrible experience for me and my family while traveling out of state. I also took pictures of some of what our room looked like when we arrived.
I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2
Nothing but a dump pool was surrounded by tall weeds n grass people swimming in clothes room had 2beds and an old fridge nothing else or anything on walls the smell was disgusting ((Celine fans and bed mattresses lying around by room ((I ask for a cancellation manager said he would still charge me first night so I told him this is not what this hotel was on internet so I told him he could have my money so then he finally waved the fee why would travel lodge even have to here name on a place like this and actually rent this out our first vacation with our grand children we were not expecting this
Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.
I have already filed a complaint, 4271798 and am not satisfied at all how the complaint has been handled. I was mislead by photos on one of your properties and when we arrived after a four hour drive we arrived at a hotel that looked nothing like the picture. I waited over an hour to try to resolve the issue with desk clerk but she said she could not get ahold of a manager. I was willing to transfer my reservations to another hotel but she said nobody was available to do it. Today I received an email saying that out of good faith they were giving me 6000 points for my trouble, I responded with that’s nice but I don’t want the points if I don’t get refunded for my night they charged me. When I called today the lady said since I accepted the points that closed the claim and that was my compensation for my troubles. It did not say anything in the email about accepting the points would close the claim or I would have never done this. Here are images of your hotel. Days in Mackinaw City is the location of the property.
I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.
Windgate said I can't cancel my reservation the place is nasty has bed bugs no air forcing people to stay the place needs remodeling and they don't know how to talk to guest my family has 35 rooms on hold after sending a member there to inspect the property found nasty flooding no air dirty beds bedbugs this is no place I or my family wants to stay
Hotel room was dirty and smelled. Bed sheets had stains. Elevators were not working properly(doors would not open) Unable to walk up 3 flights of stairs to get to room due to bad back. Photo's on-line show a different looking hotel & room than what is actually there. Complained to attendant at front desk and asked for a refund since we would not be staying at the hotel. Attendant was not helpful or friendly.
We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!
This hotel is a sad excuse of Wyndham properties. Wyndham Garden Duluth it says no smoking...first room smelled like a smoking convention... Second room door wouldn't open you get stuck...Third room dripping faucet tv wouldn't work you had to insert your key at least 5 times both ways to open the door...no complimentary breakfast...frauduleny CC machine in the laundry room... The machine wouldnt take $2.50 in quarters i tried twice it wanted you to use your card (scam). The attendant Al first told me yo csll yo see if they would come out...(huh)Al told me use my card if something happens they wil reimburse you... I told him to use his card since he lives here he replied Nuh i cant do that.
The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.
I had a horrible stay at howard Johnson 1551 Phoenix blvd college park ga 30349 this hotel should be closed down if I could have stayed at another place I would have.7/7/19
We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th
Would not stay again. The room was very dirty. All the appliances and silverware was dirty. There was a smell permeating from the room. The staff was trapping opossums right under our window. The cleaning staff did not clean, make the bed or give clean towels for the entire stay. We stayed for 8 nights. This is not acceptable. We were told that the first floor rooms were sold out and that we could not move.
I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.
I reserved two room on July 2, 2019 thru Bookit>com.
We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.
When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.
After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.
We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.
We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.
We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.
When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast
When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.
In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.
We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator, we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running. The window in room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff.
There were many other little things that we found to be below standards, but will just leave our review at this.
AFTER our stay, we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed that if it said WYNDHAM we were safe!
Joy Joseph
Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??
Sunday night, 7/14/19 there was a fire in a apartment which was part of the unit which my room 127 was in. I smelled smoke, left my room, walked around the corner to see several fire units in the front of the unit. I was never notified either through a room fire alarm, a manual pull fire alarm or personal notification to evacuate the premises. Your establishment was neglectful in their failure to put the safety of their guests above anything else. The notification of guests to evacuate the premises, no matter how large or small the fire may have been, should have been on the top of their priority list while at the same time contacting the appropriate emergency agencies to respond to the situation. By not doing this, Days Inn put the lives of everyone in that unit at risk. In addition to smelling smoke throughout the night in the room. I feel considering the negligence on the part of the Wilson Days Inn Motel , those subjected should have been compensated in some way, shape or form, but it was not the case as of yet.
We checked in and 30 minutes later checked out if Days Inn in Port Huron. We were there to watch the sailboat races and unfortunately this hotel was the only one with availability and also allowed pets. (We take our lazy greyhound with us often) the light bulbs were broken, the “non smoking” room smelled awful and the clientele was very sketchy. There was some unacceptable behavior happening around the hotel and the staff was just as rowdy. This is a “live in” type of motel. The room next to us houses to 100lbs plus pit bulls which adorable through the window but as tall as boxers when they came out. The grass was covered in dog feces and the outdoor pool was more than unkept. This is the first review I have ever written and I (my own fault) count on the photos that advertise the place I book. The photos are clearly from when this place was first built. Nothing in comparison at all. We recently stayed in your Bayview hotel in Grand Haven which was nice. The carpets needed to be cleaned but the room was cleaned properly, the staff was very professional, pool towels were always stocked and at quiet time (10pm) the place was calm and quiet. Nice hotel. I would stay there again, just not pet friendly, which was fine. Not all people are pet people.
I booked online and was told I COULD not get a refund. Once I arrived at my room, I knew why. The room was filthy, looked like it was in the middle of a flip and it was infested with insects- that’s right ROACHES. I kept my things in the refrigerator to keep from taking the Bugs with me. I also believe there are long term guests, perhaps homeless voucher recipients?i should’ve just slept in my car! The mattress was stained!!! The smell oh my gosh- it smelled like old cigarettes! I could scarcely breathe. I could not upload the rest of the damning photos. I invite a representative to reach out to me so I can share ALL my pictures.
This is my WORST hotel stay ever!! Room was NOT clean. Still had trash in floor air conditioner dont work front desk rude as hell. Sont speak english no translator or anything. No where else to stay within 45 minutes due to weekend long concert in nearby town. I am.not and will not give up this fight without a refund. I am contacting better business bureau. Beds aren't made fully pillows wrinkled.
Left a article in the room and they refuse to send it to me. I have ofer to pay for the ups charges before it's sent and any other cost.
1. Grounds around mother awful.
2. Side walks in very poor condition.
3. No courtesy soap or shampoo etc. in bathroom.
4. No towels or wash cloths in shower area.
5. Bath tub has rust in corners.
6. Furnace has dust all over the floor and access door.
7. Checked on towels for room. They said towels and wash cloths were on the way up. That was an hour ago, still not here.
8. Table in small dining area broken. Maintenance here sucks. Someone needs to be fired or this franchise needs to be taken away. What a waste of money, never again. Have taken some pictures and they are going on the internet.
The name of the hotel is "Hawthorn Suites by Wyndham". Ft. Wayne. Indiana
Your Days Inn in Bartlesville, OK is really bad. Run down. Dirty. Mold around the bathtub. MANY stains on the carpet. The odor in our room was so bad that we asked to be moved to another room. The second room was better but not good by all means for $100 a night hotel. IT was the worst hotel I have ever stayed at. I seriously considered leaving and asking for a refund but didnt. That is a huge regret now. In the night someone opened our door. Lock AND deadbolt. There was not an extra security lock at the top of the door. It had been removed. There were screw holes there but no lock. This is suspicious and creepy. I had a luggage cart in my room and had pushed it up against the door. That is prob the only reason this person did not actually get in. I awoke in the night to light coming in my room from the hall. My grand daughter and I were horrified. We are still upset about this. I did tell the man at the desk. He told me that if the deadbolt was locked there is no way anyone can get in. This is not true.. The police were called and they are looking into this incident. It will be a long time before I feel safe in a hotel room again. I will never stay in a Days Inn again. I am not accusing an employee but you should investigate why the security lock was missing and how many rooms have this issue. Is it just coincidence that my room with out that lock was opened? Did someone use a key to open the door, and the master key for emergencies to open the deadlock? Maybe it was a patron. Either way this should be looked into.
I stayed at the 7270 Cedar St, Omaha, NE, 68124 location on 7/18 for one night my booking number is 7454251098087. The living room carpets were all wet our socks were soaked. Then our bedding was never changed. There was lip stick stains all over the pillow cases, blankets and sheets. I called front desk to have new ones brought up and they came 2 hours later. Our smoke detector was not fully attached to wall either. I woke up with 4 bug bites. I would like a refund on this. I travel a lot and have never experienced this.
We booked a weekend getaway at the Ocean Walk in Daytona Beach, Florida. Upon arrival and after paying the balance due at checkin, we were told they were oversold. They would call around and check availability in other hotels in the area. We refused this offer, we didn’t want to stay in some random hotel. We booked at Ocean Walk directly for a reason, quality matters to us. We were very upset but confused as to how an error like this can happen. When you book your reservation, you are required to pay a deposit of the first night to reserve the room. The response we received that it happened to someone earlier was unacceptable, we had been looking forward to this mini vacation for weeks only to have it ruined in minutes.
Hole in flooring bathroom. lights not working gangplug on floor. microwave refrigerator and coffee maker all same plug had to turn on from switch at door. Strains on carpet. Room 235 Helena Montana.
No complaint. Stayed at this Baymont in gaylord mi.before and had a negative experience in a king room. Gave them another chance and the room with 2 queen beds didn't disappoint. Give it 4 stars and definetly stay there again when in gaylord mi.
Baymont By Wyndham. Pine Grove PA Room 105. 7/15/19. I would like to say the room was just tired and worn, BUT it was filthy. After being in the room awhile it became apparent the carpet was so spotted and stained I would not walk barefoot. When I pulled the shower curtain back the next morning I was beside myself with the butt burns on the ceramic (and this was a non-smoking room) and the mildew and mold on the walls and ceiling. When I walked around the next day I noted the grounds were a disaster of weeds and debris. That the Wyndham name was associated with this facility was sad and an eye opener.
There are holes all in the walls. The floor hasnt been cleaned in weeks from the looks of it. I have no hot water for 4 days now. And when i call the office about it on monday. The guy working was suppossed to find me a new room and contact me back. Well its Thursday and i still havent heard from anyone at the office. This is the worse hotel experience i have ever had. Amd it is definantly not worth the 367.00 that i paid for the week. I and here on work and was planning on staying at this hotel for the next 4 months. But with service and the rooms like this, i shall definitely take my business eksewhere
I travel each year with my husband..we always look for a days inn...they are always so clean and comfortable from panama city n florida to roanoke virginia..but on this trip, omg..it started yesterday n goodland missiouri..my gps took me to a days inn that was now econo..but me thinking it cant b bad, rented a room..torn curtains and trash n tub..got my money back..went to super 8..days inn needs to remove their name from closed locations..then drove all day to branson missouri..there again, days inn nor super 8 was there..insisting on days inn, my husband , so tired drove me to mountainview ark..exhausted i rented a room for 2 nights..got to my room ..it stinks, hasnt been opened in a long time...grass growing all n parking lot, a couple of feet high around broken closed pool..yellow curbs are black..sidewalk is filthy..carpet is stained..there is no fridge..no light on porch..no liners in cans..im sitting on the porch so tired with air on and door open to air it out..went back and got my money back for the 2nd day, because i will b leaving here very early n the morning..no more days inn for us..i will say he young lady at tge desk was very sweet and informative...im done..
I reserved a room 20 minutes before arrival. I did not check -in or stay for the night when I realized the motel was a nasty filthy complex. As you can see in this picture, there are grocery carts and hot ashes dumped out on the ground. I can’t believe Wyndham would put their name on this motel. I would like my money returned since I didn’t stay.
Best Regards,
Rob Lindsay
Tried tirelessly to get a e mail of a cancellation number of a reservation. Also to see points balance.
Terrible communication. Three different attempts to only be left on hold.
Never have I experienced such poor communication. Finally got a supervisor who rather than generate a Wyndham email sent from his personal email.
I expect a call 412 327-9582
We stayed the weekend on 6/28/19-6/30/19 at the Hawthorne Suites of Wyndham in North Dayton.. My grandson was competing in a baseball tournament that weekend. We had two rooms which I paid for f=room 413 and 611. Room 413 never had hot water the hole time and room 611 never had cold. We complained to the front ne=desk who that individual was very rude. We did not have clean towels or toilet paper had to go beg to get them and was told if they had them they would provide them .Finally on the last day we received those items. I was give a 20.00 discount on one room and I feel that was very inadequate for me to have to sponge bath in a sink with cold water the whole weekend. I Have contacted your office three times now and am demanding a refund in full or a credit to stay at another facility as we will never stay at this one again. Please email me at the above address or I can be reached at 330-904-9450 regarding this matter ASAP . I would not even give this facility a one star rating.
I stayed in your La Quinta Inn at Reno on April 26-28, 2019. Prior to making this reservation I was asked to complete a Credit Card authorization. Which I did (reluctantly) and sent it in. These authorizations not only have the Credit Card number but also the home address and contact phone number.
On July 15, 2019, 2 1/2 months later, I got a call from a gentleman named Garrett. He recently reserved a room at the same La Quinta in Reno and was asked to complete a CC authorization also. He was sent a CC authorization to complete BUT IT WAS MY AUTHORIZATION FROM BACK IN APRIL!! Fortunately for me he was kind enough to contact me to let me know what happened! He contacted the La Quinta and your staff asked him to get rid of my authorization and did not offer to contact me.
I called the hotel and spoke with GM, Erin, and all she could do was say she's sorry and she'll look into how this happened. What?? I asked why my information wasn't shredded in the first place! I asked for the Wyndam Hotels Customer Care phone number, called and after several automated selections, was placed on hold for 25 MINUTES! Still not one single LIVE person answered the phone.
Which is why I'm leaving this message. I need someone in management to contact me!!!
Email sent to the Wingate Hotel in Indianapolis, Indiana on Monday, July 15, 2019. So far, no reply.
Good Morning!
Attached is our reservation for the weekend stay, July 11-14. I wanted to let the Manager to know that my daughter and I was very disappointed in your Housekeeping Staff and Services. After checking in on Thursday evening, Friday morning my daughter asked housekeeper (who was cleaning the room next door and could not effectively communicate), to please make sure to clean Room 210 (our room). Housekeeper responded she would be leaving and could not clean the room. My daughter then asked Front Desk Clerk if she would make sure room was clean. Clerk said yes. Upon return later in the evening, room was not clean. I came down to a different clerk and said, the room was not clean. I also told him of earlier conversation about the room. He apologized and noted info in a notebook. We then asked for clean towels. Saturday morning, I came down to the desk to re-emphasize about having the room cleaned and voiced my disappointment. I say all this to confirm that the request of cleaning the room should not need to happen from a guest. Room should be automatically be clean (it was early afternoon, not late). My daughter also informed me on Sunday morning, that one of the pillows had what seemed to be dry blood on it. How disgusting! If we had not checked out, I would have taken a picture!
Your hotel was recommended to me by a previous guest that stayed during a convention. I, myself have stayed at several Wyndham Hotels, but never a Wingate. I've been pleased at the Wyndham, but not the Wingate. Please improve your Hospitality/Housekeeping Staff and cleanliness of the your guest rooms. I will not be referring your hotel to anyone. By the way, I am an Officer of a Convention that usually comes to Indianapolis and some guest in previous years, have used your hotel for 3-5 days, but possibly not again.
Sincerely,
Denise Posey
arrived at Microtel Tunica Ms. July 3rd around 11 pm we checked in and upon going to our room we seen that we were accommodated with a single queen room with a full size futon and a padded bench above the a/c in the window sill. Went to the front desk to speak to the clerk, I stated this is not the room I reserved his exact words were that's the room you got. pulled my conformation up and showed him I booked a dbl. queen room, again his exact words were that's the room you got if you don't like it he told me to get my stuff and leave. I told him that was Bull Shit. My wife went to the desk and told him that this room was not acceptable he told her that she was not his customer and told her he would call the police and have her removed. After going back to the Hot room that took almost all night to cool down I went to pull the covers from the drawer on the futon and found mouse turds. This is totally unacceptable Customer service sucked at this hotel. My room rate wasn't much since it was in week and their rates were cheap I feel that I should be fully refunded for our crappy stay and customer service from this hotel. I stayed here about 3 years ago and every thing was top notch. Will never stay here again do to the experience.
Mackinaw City, Michigan Days Inn. Made online reservations using Bookit.com. No reservation when we arrived. Clerk was rude and unwelcoming when attempting to check us in. We were given room 149. Sign out front advertises “New Rooms”. What we stayed in was far from new. It was filthy and in poor repair.
My husband and I both use C-Pap machines at night. There were not outlets available without unplugging bedside lamp and we had to move mattress/box springs to accomplish that. Behind bedside table was an opened gray electrical box. Very dangerous in our opinion.
The room was unacceptable filthy! I sat on bed took off shows & socks (clean feet) walked to shower. Dirt smears in tub from dirt/fifth of carpet. Ceiling tiles in bathroom were buckled and coming down. In front of sink there is a soft spot in the subfloor. It not for carpet felt like a person could go through the flooring.
The water control on the shower was installed backwards so the hot/cold are backwards. My husband about scalded himself.
We were happy breakfast was free because it was nothing short of awful. EVERYTHING was cold. (Eggs, sausage, biscuits/gravy). The batter for waffles was watered down, thus tasteless.
When checking out my husband mentioned the electrical box hazard, soft subfloor, and incorrectly installed water control on faucet of tub. Girl at desk was again unwelcoming and rude stating there wasn’t anything she could do about it.
For a Michigan Lake Front property it was extremely disappointing. We vacation once a year and travel occasionally throughout the year and are loyal Wyndham customers and members. Never have we experienced anything this disappointing within one of Wyndham’s properties.
Finally, we have stayed in 3 Wyndham properties this week and none of them have been added to our awards account. Also disappointing.
We are on the road for another four nights. We certainly hope this experience will not be repeated.
Thank you in advance for promptly addressing the structural problems at the Mackinaw City location before someone is hurt.
Respectfully yours,
Anne Myers
29330 172nd Avenue
Long Grove, Iowa. 52756
.
I recently stayed at your Micro inn and suites in Franklin North Carolina , and I was put out of your Hotel yesterday, they said because my government travel card didn't go thru, and police came out to do a well fair check on me. First I explained to them I was having issues with my government travel card, and I even called my boss to let them speak to her, and explain they were working on getting the issue fixed, that didn't help, second issue is police came out to do a welfare check because I'm a US Army Retired Veteran with PTSD, and I had called suicide hotline then hang up, and once you do that they send police out to make sure you are still breathing, which they didn't even allow me to explain. Now the most serious was this lady that worked was moving my stuff out of my room, and then proceed to talk to me like she owned me, I am African american, and she was white or Hispanic, i told her please do not talk to me like i'm your slave , then she replied you are somebody's slave, and then when they were putting my clothes in a bag the threw mouth wash in the same bag which spilled all over my clothes. This type of racial behavior is unacceptable I work for Federal Government, and I'm a retired solider 21 years 3 deployments overseas, I didn't deserve that kind of treatment or to be put out of hotel with no were to go.
I was an employee with a hotel and I was recently "let go" because I told an employee that i disliked my job. When theres no linin or rags cleaned it gets very frustrating especially in Sundays. What employee hasn't said something like that!? I've gave that job my ALL!
I give that specific hotel 1 star.
I was staying in Albertville Alabama with my family at the Microhotel. The morning after we checked in a manager came beating on our door. When we opened the door the manager began screaming and cursing asking if my mother was the bitch that told her housekeeper to fuck off. We told her we had done no such thing. We had been in our room and not opened the door or spoke to anyone. The manager proceeded to still scream and curse and called us liars. Then she accused us of being with the room next door. We told her we did not know who was staying next door as we were traveling alone and had only rented one room. She then backed down on her statements and went next door. She then came back beating on the door once more. This time when we opened the door she called us goddamned liars and told us to pack all of our Shit up and get the fuck out of her hotel. All the while these exchanges are going on in front of my children one of which being my autistic son who has sensory sensitivities. Her behavior has been very traumatic to him. He has been shaking and crying and has asked more than once why that woman was screaming. I don't know who said anything to the housekeeper all I know is that it did not come from anyone in our room. To be singled out and treated the way we were is very upsetting to say the least. Then to hear her as we were gathering our things tell the woman next to her we need to make sure we're on the same page made me feel even more helpless. I am still in shock over the whole exchange. We never saw or heard from the housekeeper, never spoke to her or anyone for that matter, never even called on the phone to request any services so I cannot figure out how this manager came to the conclusion that we were the ones being verbally abusive to her staff.
Front desk clerk double charged me, when I questioned him-he indicated the additional $139 was for incidentals...when I asked $139 for incidentals, he answered “ i assume”. I had to ask him to check when he finally admitted he double charged me & they would fix it during night audit & I’d get my $$ back in 7-10 days!
He wasn’t at the front desk when we arrived & came out hair a mess & shirt untucked; he was completely unprofessional & unhelpful.
When we checked the following morning to ensure the charge was corrected at night audit she assured me it was corrected & I was only charged for parking; 3 days later & my card still shows the full amount.
While the front desk area was beautiful, the room was mediocre at best & the bathroom door didn’t slide all the way closed nor lock. The dust was caked on the lamps & every other surface leaving my allegies screaming!
AVOID ALL Wyndham Hotels
Your company attack my credit worthiness because I don't want to be a member anymore. Decreased my credit score and line with other creditors. Not good for you.
Credit is not important to me but money is to you.
I prefer cash over credit anytime.
Best regards.
Is there a rating less than 1 star? Unable to reach a human after sending emails, leaving call back numbers, and been on hold a total of 16 hours in the last week when trying to make reservations, use points already paid for, and get basic questions answered which are not on website. Frustrating to have paid $$$ and get zero service. I can also be reached at 859-621-7632.
We are in Socorro nm at a super8 under the Wyndham name
It is trashed. Door broken pool out of service probably 10 years. Air conditioning does not work. Rock in door to keep open no security. Lobby is a mess
No closet doors. Gates broken landscape overgrown with weeds. Parking lot weeds and trash.
I stayed at the Red Roof inn in Lafayette LA on 27 June 2019. The front desk person was nice, but overwhelmed. The maintained person was being fired, but he lived in two rooms with his family. Let’s say that he was not leaving or his family without a scene. There were numerous cars in and out of the parking lot with individuals coming and going through out the complex.
As for the condition of the facility, the condition was extremely poor. It needs a tremendous amount of work just to look run down.
I was just amazed at the room. The drawers in the dresser were nailed shut, with the handles removed. The room had not seen a upgrade in a very long while.
I think corporate may want to take a look at this facility
To Whom It May Concern,
On June 21, 2019 I made a reservation (Confirmation number 3298822997/Pin code 4244) here in Mobile, Al at the 930 W I-65 Service Road South location from June 21-23. My 30th class reunion was that weekend and my best friend was coming out of town, so she and I decided to share the room. A few hours later, I cancelled my reservation at the Baymont Hotel because my friend had already booked a reservation at a different hotel, so I didn’t need the one at Baymont.
The very next day June 22, I tried to use my card to get my attire out of the cleaners for the event that night and my card declined. I checked my bank account only to find out that $91 was on hold from Baymont Hotel and this was all the money that I had left on my card for the weekend. I called the Baymont Hotel and spoke with a young lady who explained to me that the hold would come off my card within 24-48 hours. On Sunday June 23, 2019 a purchase at BAYMONT INN AND SUITES Mobile Al charged my card ending in 0220 for the amount of $90.06
I am very upset about this matter; I have made several attempts to contact someone at the location to get this resolved. I’ve spoken with Lacey or Jacey, Rocky and I left my information with Sandra on her cell to call me and no response. I never even came to the hotel or used any of the amenities at this hotel and yet I was charged.
I was inconvenienced throughout the entire weekend of my class reunion financially, having to rely on family members and friends to help me financially. This was supposed to be a fun and memorable time for me to enjoy my 30th class reunion, but instead it was stressful.
I need the amount charged to my card refunded ASAP, I feel that this has been left unresolved long enough.
Sincerely,
Letitia P Beasley
I have been contacted by the GM of the super 8 I stayed at, at the end of July. I do not feel his response was appropriate for the things that were wrong at the hotel. The hotel was dirty, smelt horrible, bugs crawling in the hallway, water on the floor from the air conditioner, burn holes in the room of my non smoking room, the bathtub stopper was missing and there was just a hole. Attached are pictures of these things. I was only able to upload 5 pictures.
My complaint is about Price Gouging. We evacuated from tropical storm Barry from Houma Louisiana. We stopeed in Jennings Louisiana for 1 night and chose Days Inn because online the rate was $59. Upon check-in we were notified by front desk the manager had just changed the rate online 3 hours before our arrival. The same day the storm was due to hit land in our hometown. So to get out of the weather, we had to stay there for $85+ tax. Ahe also stated they were no other rooms available at any other Hotel. Pruce Gouging is wrong. We have to leave our homes to get out of danger, don't know how long before we can come back. That costs us more on the road and we don't know what we lose at home. Our electricity was out for 2 days leaving us having to replace food from our fridge and freezer. And no we did not receive emergency Snap benifits.That is just wrong to charge evacuees more when they are already losing what they had.
If I could give ZERO stars, I would! Room was DISGUSTING! Floor was warped, bed cover was more like a nasty shower curtain. Walls in bathroom were so gross. I was handed the TV remote because they arent left in the rooms! The lady at the desk suggested I do not go around the back of the building because it's not safe! I asked to cancel so I could go somewhere cleaner and safer and was told I couldnt! I had to pay for another hotel because this one was so gross! I requested my money back and also havent heard back. I will pursue this and continue to leave reviews and post my experiences on all social media outlets!
I would like to see someone from corporate send their wife to this hotel alone and let me know how she feels about that!!!!
Absolutely the worst hotel we’ve ever stayed in despite it being owned by Wyanham. Which usually are Great hotels. BUT
the hotel Baymont by Wyanham in Harlan, Iowa was just bad all the way around!!
First the price was $50 more than quoted. The person who answered the phone was most unhelpful and lacking any sense of hospitality. When we got into our room the air conditioning was set at 54 degrees yet the room was hot and sticky with no improvement through the night. The beds were very lumpy and uncomfortable along with the over used pillows all balled up with no life left in them. The bathroom door stuck whether you were trying to open or close it. And the lack of towels except for the one towel that was in our room was stained. States free breakfast at this hotel. — Irange juice dispenser was mostly water with some orange flavoring. The few donuts and bagels that were out we’re stale and hard as a rock. Couldn’t even bite into them. The waffles are the only thing edible even though the waffle maker and a mind if it’s own! Decided to get a glass of water, tried three times and each one had black specks floating in the water. Lastly, again new staff member at the desk didn’t take the time to look up say good morning or even acknowledge we/anyone was there. Must have been her day off since she was in blue jeans and getting herself coffe to drink.
NOT AT ALL A Good EXPERIENCE!! REALLY want our $111 back!!!
Rate it a ZERO!!!!! 00000000
Family reunion weekend July 12,13, 14 2019,Cosey and Boykin. Worst service I’ve had in all my life, Wyndham garden 1948 day drive.Duluth ga. Man at desk earring in year, rude, argumentative, bad attitude, ugly, stinky, need to be fired ASAP. Linen on bed dirty, towels dingy. Terrible service. So sad
On my recent stay this weekend. I have to give my opinion/complaint as a rewards member. I stayed at the La Quinta in St. Augustine on Outlet Blvd. The room was dirty and I had roaches in the room. The A/C leaked into the room which had a smell of mold to it. I made it aware to the front desk and the response was we do not have any rooms available to switch but I can give you a bottle of febreeze. WOW.... That is totally unacceptable for any customer who is paying for services. This has totally made me rethink about purchasing a time share with windham. Also had kids running in the hallways as if it were a playground. I was totally at a lost for words considering the reputation windham has in the hotel industry. I look forward to getting some kind of response from a windham rep.
While staying at the Ramada by Wyndham a few days ago. My family and I were staying on the second floor. While using the outdoor stairs part of the stairs crumbled and fell down on my daughters head below. Luckily no one was hurt, but what about next time? Why are the stairs the fire exits in such poor condition that they pose a risk to guests when they are used? This is unbelievable and unacceptable! I checked the other two outdoor stairs and they had crumbly parts and showed that they had been patched. This must have happened and the stairs still have not been replaced. While I was staying there they only put a caution tape over the one step. What about the other steps that are so old and could crumble at any time? In case of fire am I supposed to skip this step? Oh my! This poses a risk to every guest there. I am very concerned about the safety of the guests there. This is not ok! I am requesting a full refund. What price should I pay when my family is in danger at one of your properties? I cannot believe that Wyndham would have a property that is in this condition. This looks very bad on the Wyndham name and makes me not trust their properties. I have notified the fire department and the code enforcement department. I attached pictures of all three stair wells. They are all in a condition that they could crumble onto guests at any time.
Totally frustrated with this. Not is what they told me. Nobody help and after all my child ‘s birthday gift gone to nothing.
I stayed at the Wingate by Wyndham at Calgary airport on the night of 7th July and have just now discovered that one of your staff has fraudulently used my credit card.
My bank in the UK contacted me as they were concerned about some of the transactions made using my card. As I had not used my credit card since leaving the UK (I have other cards) it was quite clear than an employee at that hotel had. I was asked for my credit card when I checked in around 11pm even although my room had been booked through Booking.com and paid with PayPal so there was nothing else to charge to a card.
I strongly advise you to investigate this as if someone has used my card they have probably used others as well.
I look forward to a prompt response.
Avril Lamont
I travel a lot, and I stay at a lot of Wyndham Hotels and I've stayed at a few that are really nice. I am Diamond member for platinum members at other hotel chains but I choose to stay at Wyndham's. The last couple Wyndham's I've stayed at they have been horrible that air filters I don't think ever get changed or cleaned I clean them every time I go into a room. I have attached photos so you can see for yourself. I know this is not Wyndham standards. Like I said I travel a lot and I wish there was a way I could help you guys I will not be staying at Wyndham's on the rest of my way home. Thank you for taking the time to read this and I hope you can improve
We stayed at the super eight Wyndham hotel in Chattanooga Tennessee Ringgold Road and it was totally disgusting that’s the main thing that we can say never clean the rooms but one time of the four days we were there we had to go the front desk to get our towels because there is no one there after 4 o’clock except for front desk . Someone had went into her room after 6 o’clock because we had left to have dinner with friends and when we returned the lights were on in our room I have tried to get a hold of the manager and he has not returned my phone call I talk to assistant manager she said she would have him call me but he has not done tha someone had went into her room after 6 o’clock because we had left to have dinner with friends and when we returned the lights were on in our room I have tried to get a hold of the manager and he has not returned my phone call I talked to assistant manager she said she would have him call me but he has not . We try to get another hotel in that area and they were booked except for Monday night so yes I would not recommend this hotel to anyone and I would like to have the manager of that hotel to return my call or email me because I sent the emails of the pictures that I had and especially for them to say it was remodeled it was never remodeled I feel it was very much false advertisement thank you for your time
Moren than 3 months ago I was given Ovation by Wyndam to sell my timeshare. I contacted them and they took my info ect. Then I never heard from them again and I can't get them on the phone, the voice mail says leave a message but you can't, because it hangs up after saying leave a message???
I have been a world mark owner for more than 18 yrs. I own it outright, all I pay is maint dues and quarterly dues what ever the heck that is. the value according to your prices is 11,000.00 which Ovation was gladly going to give me 3,100.00. But I said ok I need to do this, well it isn't happening.
I spent 10 plus yrs in the war zones of Iraq and Afghaistan and I got hurt. I have had 4 back surgeries and 3 shoulder surgeries with more to come. My wife has extremly bad health and medication is very expensive which is not all covered by ins. Our daughter had a stroke and 9 grand mall seizures since Jan of this year.
We live on my military retirement and VA. I no longer can afford my PAIDOFF TIMESHARE.
There has to be a way you can fix this, I am not the first owner with this problem. I need your help, this military family needs your help and I know there has to be someone there that can fix this for us.
I will gladly just give it back and you give me 2 yrs of vaction time, no dues or fees and you get the whole 11k worth of my time share. I know you offer solutions like this so please offe it to me. I can not afford to pay anymore.
I am currently gathering every possible email for board member or anyone else I can reach out to, someone in your organization can fix this and I am not stopping until I reach that person.
Paul and Melanie Randolph
Owner# 00037005171
ph# 208 859 7635 Paul
208 859 8473 Melanie
I am a reward member I have called numerous times due to not being able to get into the room I had reserved each time I talked to someone they would hang up in my face after the third try I asked to speak to a supervisor who tried to blame the problem on the hotel staff which it is not when it comes to rewards and was very ugly and hung up in my face also I would assume you don’t want your customers treated in this manner please call me at+19037870029 so we can discuss these issues I’ve held off in posting any reviews h til I hear from someone thank you for your time
I wish I could leave no stars. I stayed at the Wyndham days in Hampton Va. I stayed due to the fact of it being a Wyndham hotel. I feel like after the experience that I had with this hotel I will very Leary about staying with Wyndham and make sure that I let people I know as well. For starters when I walked in it just felt dirty. Then my sheets had stains and the comforter had a cigarette burn in a non smoking room. Then I got in the shower in the morning to Pubic hair on the shower wall and a dirty bathtub. The front desk didn’t have enough towels so we had to share. To top it off I was brushing my teeth looked down at the sink that had a missing strainer so it was just a hole that contained a bottle cap and cigarette butt. I was so disgusted I went to the front desk and asked for a refund and they said only the manager could do that and he wasn’t there and he never seemed to make it in or call me. I went to another property and spent more money to stay in a clean room. I have stayed in some older hotels but they weren’t dirty. Filth is unacceptable and I would be concerned with having them affiliated with the Wyndham name. My review will not be good. I would love a full refund
I would just like you to know I stayed at days inn Williamsburg VA and had an awful experience we had to be transferred out of our first room because it was such a mess there were even stains on the sheets then in the second room the floor was a mess and the toilet was clogged when I said something to the manager he ended up dropping a plunger off at my door because he said their is no maintenance and he was very rude he even put his hand up and gave a go away motion to me I really didn't appreciate the way I was treated it is the days inn at 706 bypass rd US 60 Williamsburg VA I just wanted you to know about this and how they treat people.
Thank you for your time
I made a reservation through Hotels/com to stay one night at the Ramada by Wyndham located at 334 Rt. 46 East, Wayne, NJ for the the night of July 12, 2019. We were traveling to attend a wedding and decided we should not drive home after partying at the event.
We checked into the hotel and due to traffic were running a bit behind so we went to our room to dress and found the air conditioning was not working. We dressed in 85 degree heat and left the AC on while we went to the church service. When we returned the AC was still not working and so I called the office and told them (I believe it was Alissa I spoke to but not sure of her name). We were informed there were no other rooms available and there was no mechanic at the hotel to look at the AC today, but they would refund my money. When I got to the front office after packing things up we were told that only the manager could ok the refund. I waited over a half hour for her to come to the desk.
The manager, Kellianne Dull was he on duty manager. She refused to refund and said it was up to Expedia. We had not booked through Expedia, it was Hotels.com so I don't know where she was getting her poor information from. After we had packed up she casually said something about a mechanic might be available. I questioned how there was someone now and no one available earlier. She said he was probably at lunch. Really, at 4 in the afternoon. At this point we had to leave to attend the wedding that we were there for.
She refused to anything else so the morning, July 13, in a conversation with Hotels.com their rep called he hotel to ask for our money back, they refused offering a 15% refund. When the Hotels.com person talked to the office, they said we never complained to them about the AC not working. They were lying in plan English. What kind of people do you hire that would like to make you $112 rather than keep a customer happy when they know they were completely wrong?
I fell I had a contract with your hotel for a room with air conditioning and you failed to provide the contract. What would you have done? Would you have slept in an 85 degree room with no windows. I don't think so and I am applauded that your company thinks this is okay. You should all b ashamed of yourselves from the manage in that hotel to your CEO's. I had my own business for over 20 years and customer relations/ service is what keeps a good business going....just in case your company has gotten too big to remember that.
Jackie night clerk was rude, condescending and displayed poorest customer service I have ever received.
This troll needs to be terminated immediately. As I was told by her co-workers this is normal behavior for her, because the General Manager has allowed repeatedly.
I was threatened to have police called on me because I repeatedly asked her for a 5am wake call! That she refused to verify and I was livid! And when I asked her why was she so ignert the argument escalated due to her poor customer, she had the nerve to ask me did I want to go to jail... Unreal!
The nightmare continue she had security burst in my room to remove me in the am hour of night! I explain to them she Jackie provoked the whole argument over a 5am wake up call request. They then left my room.
Jackie did not stop there whether called my manager continuing her poor customerskills and lie. Which could effect my job.
This evil clerk must be terminated
2610 Williams Blvd Kenner, LA 70062
General Manager Creg
We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running.
The window in the room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff!
There were many other little things that we found below standards, but will just leave our review at this.
AFTER our stay we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed if it said WYNDHAM that we were safe!
The hotel was grungy looking. Hallway had not been swept. A/c made noise.sockets coming out of wall. Extension cords used for everything. Complimentary lotion in bathroom was open and half gone. Windows were filthy in room and lobby. TV on motion sensor? Really. My 11 yr old granddaughter was scared to be there she almost cried. And didnt smell very good.
When the sign says smoke free environment it should be followed. When we went to our room at 11pm on our night of arrival, there was an awful smoke smell in the hallway by our room. It was awful and made us sick. My sister called the front desk and talked to a female who said she would send housekeeping up to check on it. NOTHING!! It continued later when we went to get ice. If you don't smoke, you do NOT want to smell the crap. We went to sleep and the next morning, the smell was coming in our room from the hallway. Obviously, same person. My sister again called the front desk and was told they would look into it. Again, NOTHING! It truly was very unpleasant, needless to say unhealthy!! As we left, my sister again told a male at the front desk, but what good did that do us.! Customer service has not responded to me after 5 emails, after they said I would have a resolution by July 11th.
Please resolve my problem,
Who overseas Oceana Resorts on 1000 second ave south suite 110 North Myrtle Beach, SC 29582 AND the HOA (RAM - Resort Association Management located at 9550 Shore Dr Myrtle Beach, SC 29572 ) in my building the Patricia Grand 2710 North Ocean Blvd Myrtle Beach, SC 29577 Units Owned by STRAND Capital Group - (same address as Oceana 1000 2nd Ave #310 North Myrtle Beach) have complaints. Consumers post complaints on tripadvisor, booking.com, etc about the poor conditions of these units. I own a unit in the building and these reviews are negatively affecting mine as guest do not want to stay in this building. Oceana is in charge of housekeeping and maintenance and there are many complaints about that as well. I have been bringing this to Ocean's attention for the past 4 years as evidenced by an email paper train and meetings in person. It is getting ridiculous. Who is in charge becasue RAM points the fingers at OCEANA and Strand points to Oceana and whenever I go to Oceana nothing improves so who is IN CHARGE OF OCEANA? I was told they were sold to Wyndham.............
My family and i stayed at the Ramada Inn in statesville NC July 11 to 12. We got into our room after a very long driving trip. Finally unpacked to relax there was a roach crawling up the wall by the chair. Went to pull back the covers and theres a bug on sheet. I went to the receptionist and she moved us to the otherside of the floor. So we all packed up got the babies ready and moved. Then this morning there my son found a roach in his bed! We went to eat and my husband hair in his food! We were pretty grossed out by now and had enough. We were really ready to go get out of there! Not happy about spending 93 dollars for roach infested hotel.
I called the Customer Care Number for Wyndham over 10 days ago about the mishandling of my reservation IN#5136B9657268, Conf #80293EC070639 which was originally made on March 20th 2019 then I called Wyndham reservations on the evening of 7/1/19 to add an additional night (Friday 9/27) and was told by the person handling the change that the rate from the original reservation would be the same $135.52 minute taxes. I asked at that time to have another reservation update sent to my email address with the rate she told me it would be. Well, the next day 7/2 I called Wyndham reservations again explaining that I did not receive the the email from her that night Friday 7/1 and to please send it again. When I did receive the update it was for 166.32 minus taxes. That’s when I called back agin that same day and all I have been getting from Wyndham is a bunch of BS! I still have not received a call back from Customer Care Yet! I guess they good care less if they lose me as a paying customer.
Poor customer service, front desk staff was rude. Checkin time was suppose to be 3pm. I was told they would call me when the room was ready. At 3:30 when I checked on the status, I was told they had not had time to call me yet.
Only two of the four elevators were working for the first day and a half, causing up to a 45 min wait. The other option was to walk 9 flights of stairs ( thank goodness we weren’t on the 38th floor). Lastly, we waited 2 hours to receive my luggage, after calling twice and finally going back down to identify it so they could bring it to our room.
We were in town for a basketball tournament, in which we had to stay at certain hotels. Otherwise I would have left immediately.
I recieved a call at 1:21 in the morning and they said that someone was at the front desk trying to get key access to my room and I asked who and they told me and I told him do not give them the key to send them around and I would let them in and they gave him a key anyways
Hello,
I want to start off by saying that we are not the type of people that normally complain but this situation couldn't go ignored.
Our family of three were on a trip to Legoland in Carlsbad California and chose La Quinta since it had been a good experience in the past.
This is the main reason why I was willing to pay $505 for two nights at this motel.
Unfortunately, nothing seemed right from the beginning.
I noticed loud partying people when we arrived so I asked the front desk clerk if he could place us in the quietest area possible.
Right off the bat I got a "sorry man, first come first serve."
After talking to him some more he said he could switch our room to the other building.
We agreed and checked in.
There were more issues:
The room was not hygienic.
There were insects crawling on the ground.
There was black mold growing next to the shower and toilet.
The surface of the toilet seat was worn and had cracks in it.
The bathtub had stains.
Water barely flowed out of the abnormally low shower head.
I had to bend my knees to wash my hair since the shower head was installed very low so even taking a shower was uncomfortable.
Not only was there noise from the highway but other guests played loud music late into the night.
We could hear loud talking through the thin walls on both sides.
We called the front office and the music situation was resolved but only temporarily.
The same thing happened both nights and we didn't get enough rest to go to work the next morning.
While I didn't expect 5 star service, I didn't expect to have this poor of an experience either, especially for $500.
Due to a multitude of issues including the ones listed above, we kindly request a full refund.
Booking number: 3815651434
760 Macadamia Drive
Carlsbad, CA 92011
Booked 2 nights
Checked in Friday 6/21/2019
Checked out Sunday 6/23/2019
Room# 259
Total Price $505.80
Thank you,
Steve Manoufar
To whom it may concern,
My husband and I were traveling from St Pete Beach to Indiana last night and booked a room in Cartersville GA (Baymont by Wyndham) off 75 N.
As we reached the door nearest our parking spot to insert the key to enter, the security door was hanging open, completely broken at the hinges and dented in as if a vehicle had tried breaking it, making it impossible to securely shut the door. Frightening!!!!
As we stepped passed the broken security door, there on the floor was a used condom,,,,,disgusting!!!,,,a few steps further into the hall toward our room my husband spotted a large unsightly area of black mold on the ceiling.
Those three things right off the bat were quite disturbing but we chose to stay the night as it was nearing 11 pm and we wanted a few hours sleep.
We are Wyndham rewards members and my sister works for RCI Wyndham and has for 20+ years so our families stay often across the country in your hotels. This is the only time I’ve ever in my life of 60 years complained about a stay anywhere, ever. I’ve not given a review or anything on this property as of yet, only because I want to make Corporate aware of this particular hotels’ negligence and think you as a reputable chain have a right to know how your ‘name’ is being demolished if this is evidence of the type of ownership you’ve allowed to use your reputable and well-known name.
Sincerely, Larry and Teresa Miller
Teresamil@aol.com.
I’ll call the hotel and speak with the manager and get the owners contact info as well and let them know I’ve submitted a complaint to you today.
The room was disgusting! There was water and hair all over the bathroom floor and on top of the toilet. Late check in so too tired to complain but asked for extra towels to clean bathroom, yuck! The tub grout was nasty. We don't travel that much but when we do, we stay at Wyndham hotels. The continental breakfast was a joke in a bag, really? Never again will we stay here!
I stayed at La Quinta airport in Ft. Myers Fl. and requested a handicap room.. I was given a room on the 3rd floor and the 3rd room from the end of the hall. Why would you put a person with a disability on the 3rd floor and almost to the end of the hall? Most handicap people have a walking disability. How is this person going down the steps in case of fire? Handicap people should be on the first floor . The bathroom had a tub with a bench that came down to sit on but the shower head was attached for a 6 ft. person. The bench was the hight of the toilet but the inside of the tub is a couple inches of the floor and therefore you are sitting in a position that was difficult to stand up and very difficult to reach the shower head. As a retired nurse this was not a good room for a handicap person and this situation should be looked into, The tub area had many grab bars but not enough to get the shower head down. Once I got it down I placed it on a grab.
I reserved a room for five guests at your Day's Inn in Bishop, CA. My son and I, his brother-in-law, and two grandsons were off on a boy's only fishing trip. If I were not three hundred miles from home I would have left after opening the door and stepping inside. This room was a complete disaster! Please look at the attached pictures. The carpet was dark and dingy as well as frayed at the thresholds and a number of stains. The room was painted in a dark brown color adding to the overall dingy feeling of the room. Outside of the room itself the pool was locked and not available and the hot tub controls were broken, making the control of the heat impossible. The so-called breakfast area was approximately 10' by 10', and that is a generous estimate. There were no seats available because what looked to be the franchise owner's family were eating at the time I looked in. It was ridiculous to advertise free breakfasts at this property. I went with a budget hotel because this was a fishing trip. We just needed a clean room to rest our heads and a place for the boys to take swim.
I know Day's in are your budget level hotel/motels, however that does not mean one should expect dirt, stains, and a lack of operational equipment. In my corporate days I did a lot of traveling. I remember Wyndham in the 80's to have been a proud brand like the other hotels I frequented...Marriott and Hilton.
Your Day's Inn property wrecked my family weekend! I would appreciate a response to this question after you review the data. Is this property in its current state representative of and worthy of the Wyndham brand?
Yours truly,
Rock Troxler
Room 145 ants in bathroom on 6/16/09 office sprayed whole room that I slept in. On 6/17 I captured a large water bug in bathroom. on 6/19 ants in bathroom on shower towel. Motel filled with Seniors for National Senior Games. Motel made NO exceptions for the week we were there to start breakfast earlier and the shuttle was only available certain times. 2 shuttle vehicles were parked outside but only one driver. Our need was to get to the Convention Center so we could board the NSGA buses. The Ramada manager was hard to find but finally I did and he said he would make things right for me. He did not. This ends my stay at another Ramada!!!
We stayed at the La Quinta inn Wyndham 1975 S. Colorado Denver cherry creek is what they advertise and that is false it was not in the Cherry Creek area... ( When not familiar with area you rely on info from pictures) My room was terrible, bathroom tub was dirty, floor was dirty , dead bag on the floor in bathroom, hot and cold water faucet was in reverse, linens on bed stained ,rug didn’t look vacuumed ,found several articles of no value on the floor.. was there for a wedding ...welcome package was left at the desk and for me to receive it I had to go ask for it I had booked two rooms To be close together which they did accommodate us on that and they did print my boarding passes so I do give them a thumbs up on that one but there was no refrigerator and a microwave I would never ever recommend this motel..
I stayed 08-23-2019 and 08-24-2019 rm 261
My name is Kawanee Johnson, I stayed in room 305 At Wingate @ Wyndam in Destin, FL from August 16 through August 18, 2019. I have been accused of damages which I have been asking for more detailed pictures of the damages since August 19th. I do not understand the delay in this request. There was certainly no delay in placing an extra charge on my credit card. In fact, there was not even so much as a courtesy call before placing that charge on my card. Could you please forward me your policy that shows you can automatically charge a credit card for additional charges without even a courtesy call.
I am absolutely disappointed and appalled that your hotel would assume that damages were done by your guests rather than considering possibilities. I'm sure that we created no damages. So perhaps someone who entered the room once we left created damages. Or, perhaps they were damages that were concealed by previous guests and not found until we left. We did not create any damages, I think it is a shame that we are being blamed for this without consideration of other possibilities.
Our room serviced on the 17th, which means they are saying damages occurred after that service was completed. Unfortunately, we didn’t think we needed to take pictures of the room before we left. I was told that an inspector came out and inspected the room and claimed that the counter was burned and heavily damaged, can you please provide copy of that report?
We look forward to hearing from you and reviewing the information we requested.
Thank you for your time.
We had just had a house fire and lost everything ,my son and his family lived with us ,so we put him at the Baymont inn Sullivan mo.While staying there someone stole over $600 worth of new clothes,then they went in again and stole a Kindle tablet and $1.25 in change.We ask the management to look at videos to see if they could see anyone carrying stuff out of the room.they informed me they didn't have time.But they complained they took 3 bags of trash out.i moved them to a different motel because of the steeling.we did file a police report,but if it got carried out by house keeping in trash bags,how can we prove anything.
We attempted to stay at the Days Inn at the Jacksonville, Florida airport. We were told when we called from the airport that there was a room. When we arrived, we were told the reservation phone number had been saying that for 3 days but that there weren't any rooms. Oh, did I mention this was at midnight. It was too late to call anyone else and run around trying to find a room. We ended up driving home 3 hours a away.
Why would a large corporation like Wyndam Resorts not be able to fix a phone service for 3 - 4 days? Very disappointing. Will never call a Days Inn or Wyndam property again. Why should I bother?
Sincerely, Jeanne Leonard
I stayed at the Wyndham Garden Shreveport 18-22 August . I accidentally forgot a photo album on the desk. When I called the front desk on 3 different occasions, I was told it wasn’t found. This was my mom’s last photo album and the pictures are irreplaceable! There should be a policy in place for lost and found items! This is unacceptable! I will never stay at this hotel again.
The whole experience was a nightmare from the smell of the hallway the condition of the room the parking the lack of service I would like to discuss this further with someone in detail. 100 characters is not enough space
Front desk and restaurant staff were helpful. Hotel is a little shabby with mold in shower. But my biggest complaint, we forgot a photo album and housekeeping threw it away.
Well let me start by saying i am absolutely disappointed in the quality of a hotel accompanied with the Wyndham name. My husband,myself and. My mother traveled to Hannibal mo for a one night stay at the days inn to a festival. I read the online reviews for the hotel prior and it was rated 3.5. So not perfect but i did not expect disgusting! Ive never been so embarrassed to take my family somewhere! We reseved two separate room each as bad as the other. Poor service awful rooms! The furniture was stained, the manager was smoking cannabis outside the hotel when we arrived and was rude. The manage refused to give me her name or twll me who the general manager was. Our rooms were not ready at check in and they said i would have to go speak with the cleaning staff to see when it would be ready! The cleaning staff were eating McDonald's and smoking while cleaning rooms, cussing at eachother! I found a bug crawling on the towel in the bathroom. The sheets had stains. There were ripped lampshades and non working lights, missing smoke detectors, and a soda machine that had been broken into. The carepts were so stained they left socks black. Ine of the room was missing a chair the other had a chair so stained i was afraid to touch it! There were old matresses and broken furniture at the end of the building. I photographed everything. I truely feel so disappointed in a hotel associated with the Wyndham name! I will be sharing my experience so hopefully another family will not endure this experience . I will be staying with a different chain from now on! Shame on you for letting this place get so bad! If you would like to see the photos please email me.
I reserved a room at a wyndom property inadvertently. Then cancelled because I had mistaken the date on the reservation. They canceled. I then ended up mistaking the motel for a separate wyndom property because I did not get a confirmation I was charged for one night at two separate properties on the same night in the same town. We only stayed in one. I will file a dispute with my bank card for the unused hotel.
Needing a hotel for one night with late arrival and wanting the accommodations to be close to the event, my daughter-in-law found the Wyndham North Hollywood, Super 8 motel. Relying on the reputation of the name Wyndham she booked it for me. Following the event I checked in around
10 pm, and was extremely disappointed. The check-in clerk was very curt, and insisted on getting another credit card and ID, though the room hadbeen paid for. "to make sure the charge had gone through" - ! He gave me a key card, and instructions that if I had problems opening the door,to call him so he could open the door for me! I managed with the help from the occupant of the room next to mine, who happened to arrive from the pool. I enter the room - the most depressing hotel room I have ever seen. Turns out to be a room for handicapped - huge, - dark beige paint on walls, , no pictures on the walls, no lamps next to bed, a desk avoid of anything - no paper/pen/information, no chairs except for the office chair in front on the desk. - Bathroom was enormous (to facilitate wheelchair, I assume). It was late, and I did not have the energy to walk all the way to the clerk to request another room so I stayed. Checking out around 9:30 am I went to get a cup of coffee in the lobby! Could not believe my eyes, - dark and dingy, the couch was repaired with duct tape - only cereal and some old oranges were offered (plus the coffee) ! and this motel uses the Wyndham name!! And for this They had the audacity to charge $145.99 plus tax $20.44 = total $166.43.
I would strongly recommend an inspection of this property - sorely needs some TLC - and courtesies.
FYI - I am a senior lady - well travelled, and have stayed at the Wyndham resorts - therefore my disappointment. Perhaps this property is
a franchise? in that case they are not representing the Wyndham name in the proper way.
Respectfully
Erna Lockhart
619-429-4060
Upon entering the Buena Vista hotel in Orlando, FL we were greeted by a Wyndam Resort employee that was stationed at the first desk with the Expedia Expert sign displayed. He told us before we booked our room at the hotel that if we booked the hotel he would gice us discounted tickets to Disney World. We accepted the offer because our goal to stay on budget was met with the offer. We did everything asked including providing our Id's to him. He then gave us a proce on 4. Day hopper plus fastpass for 2 people for 652 amd said that was half of what Disney charged at the gate. We had our money out ready to pay and he said the system would not let him enter our info and he was calling his manager. We were told 3 times that we would have our tickets no later than 8am today. When we went to the desk this morming we were greeted by 2 other employees who were completely lost and pretty much blew us off statimg they didnt know what we were talking about. Even went to the extent to ask the customer behind me if he could help them. How dare him! I am a guest at this hotel. He also overlooked my concerns and passed them off. I will not let this be until it is justified. I have lost an entire day and also being forced to settle for what I can get when I could have stayed within Disney and had my tickets purchased yesterday. I have also complained to Buena Vista Suites, Good Neigbor hotel contacts, and am going to complain to Disney ticket center amd Disney World customer service, alomg with the better business bureau. This is horrible business done as an affiliated parter of Disney ticket sales, it is scandolous, and overall lacks the class of the resort status you carry to employee people who completely scam customers of another hotel partner and then to have employees to follow up with totally disregard you as a customer. I will pay full price for my tickets but I will not stop until my voice is heard. It is amazing how far an apology and just the attention to my concerns would have gone before I reached this point. I do not know what you can do address this issue but your name is affiliated, and these are employees of the company in which your name is postered all over and I intend to address this until someone takes responsibility. Thank you in advance.
Charles Morrow
(601)201-4880
Very disappointed in my current stay. Before making the reservation I called to make sure there was a restaurant on site which I was told yes. Also if there is washers and dryers and I was told yes. I checked it in on the 20th until the 24th of August so I am still here. They put us in a room where the air was not working. I called the front desk and the lady said you just got there you ha e to wait for it to cool off. It was 83 degrees. I waited one hour and called back down and she said you have to wait and maintenance has to come up. They checked it out and said you u need to go to another room. I called the front desk again and told her what they said. Her reply well when maintenance comes and tells me I will move you to another room. Another hour goes by. Finally I call again and maintenance shows up and gave us a key card to another room. No refrigerator and no ice bucket and no microwave. I called and told them I needed a refrigerator for my medicine. Now we go to the next day the 21st. We get up go down for breakfast restaurant is closed for remodeling which that is not what we were told. No fridge no ice bucket no microwave. I went down and she wrote a work order and she said it will be in my room when. I get back later that day. 4 pm on the 21st still nothing. I call and finally they bring a small fridge that the freezer part is all frozen. It needed defrosted and no ice bucket. They said you never asked for one. Finally they bring an ice bucket that was dirty so I had to clean it. Now for the best part. I do not l ow of the link will work but this is what we listened to most of the night from the air conditioner in the new room we have. Called front desk again and said I was a problem and needed to deal with it. I can not get a refund and my check out is not till the 24th. What am I suppose to do. Let’s see what the next days bring. Asked to speak to a manager and still nothing. Copy the link and hopefully you will hear what we had to listen to most of the time. Oh yeah wanted to wash clothes the only washer and dryers are on the third floor where we were put. Guess what out of order. Need to employees in all areas and new manager. Needs updated badly. There is so much more but I was thinking Ltd there s no one to contact but the manager and she would not contact me. I have a video recording but I can not upload it.
Aug 19 we stayed in room 217 at the Baymont Inn & Suites by Wyndham, 1133 Belmont Ave. Lincoln, NE. The bathroom fan did not work, the telephone did not work (no dial tone), there was no room darkening shade so all night the room was light from the outside lights. Also the second floor ice machine did not work and the spa was closed. Not good for your reputation.
We have 2 female lacrosse teams(Team NS Bantam and Midget girls) staying at the Ramada in Coquitlam British Columbia Canada.
At first site I was surprised that the Ramada and Wynhdam names are associated with this overpriced ‘hotel’.
There have been numerous issues with many rooms our teams are paying for.
Personally with our room we experienced the following...so far...
-on the first night of arrival after travelling across the country to get here we open our room to find on the bathroom floor pubic and head hairs from the previous guests.
-dirt, stains and hairs on the white sheets on both beds
-a ball of hair on the floor under the table by the window, like someone pulled it from their brush and tossed it on the floor
-our key cards to the rooms had to be reprogrammed multiple times
-the top of the mini fridge has a layer of filth on it
-remnants of something not cleaned off the sink counter
I had to go to the office after 10:00pm to get new sheet sets when we were trying to go to bed. And then back to the office again for new pillow covers when we found one of them stained.
These issues were brought up with service clerk on the front desk and he said a report on the room would be started.
There are families here with us that have small children and enjoy the hotel pool experience. The pool is advertised as open from 10:00am-10:00pm. There is no mention on the hotel website or has there been anything said during any
DAY 2...
More multiple trips to the front desk to have the key cards reprogrammed throughout the day.
The hairs on the floor were also brought up with the day shift the next morning and they said they would talk to the cleaners to make sure it was dealt with.
I also told one of the cleaners on our wing about it when I saw them.
When we got back to the room around supper time, after our room had been ‘cleaned’, I checked to make sure everything was dealt with.
Unfortunately the ball of hair under the table was not touched, still sitting in the same spot.
Also found more stains on the new bedding and had to ask to have them changed again.
There were a few parents that met with the manager and he was not receptive to any complaints about the cost or condition of the rooms. He basically said there will be no changing the price we have to pay even with all the issues.
A parent has also called and launched an official complaint, ref #4297289.
I’ve waited to send this email hoping we would enjoy the rest of our stay but the first couple of days have just made the stay here unenjoyable for many of us.
Unfortunately I can only attach 5 pictures to this complaint to show some of the other reasons this ‘hotel’ is overpriced.
Something a worker at the front desk told my wife when she was getting key cards reprogrammed again was that the rooms cost more money this week because of the lacrosse tournament we came here for.
From a ‘Very dissatisfied guest’
Please contact me at...
bswina@gmail.com
902-877-3978
We stayed in the Howard Johnson’s locates in Newburgh NY for a 4 night stay . We arrived late and unloaded the car and went into a room that had big holes in the bathroom wall Had 1/4 of a roll of toilet paper on the roll and no backups Both boxes of tissues were sitting there empty. I proceed to brush my teeth and now I find the sink is clogged . Being late went to bed and figured I would wait till morning to complain to front desk . So morning arrives I go to make myself a cup of coffee in the room and I find a used coffee pod still in the machine . How the heck can you operate a hotel this way We complained to front desk nicely ,wasn’t her fault She was going to inform manager As Wyndham timeshare owners we try to stay at Wyndham hotels when we need to do somewhere and no resort is in the area You should be ASHAMED of being affiliated with these hotels !!!
booked a hotel in July in Maine. Cancelled the reservation days before the arrival date. Recieved email confirmation. I was still charged for the room. I have faxed the credit card statement twice, the say they are not getting. I would like a refund and stop getting the runaround
We stayed at a La Quinta by Wyndham hotel in Silverthorne, Colorado and it was terrible. Spent almost $400 for two nights. We checked in on Aug 9. Went into our first room (which was very dirty)The baseboards were falling off. There was water damage in the bathroom. The AC and phone didn't work. Went to the front desk to tell them these things didn't work. I was told oh this room was supposed to be closed for maintenance.So they gave me and my family (husband and 2 kids) another room. We went to dinner and came back washed our hands and the sink wouldn't drain. Called the front desk about it and got our 3rd room. Opened the curtains to find black mold around the window. The day we were to check out (Sunday Aug 11th, check out time not till 11am) house keeping tried to walk in on us at 930am. There was no knock, no announcement. Luckily I had the door chain locked. As we were. checking out I asked the girl at the front ,Kayla, if there was a manager I could speak with. She said the manager doesn't work on Sundays. I thought it was weird that there was no management on the property. I proceeded to tell her about our stay and she said she would give the information to the manager the next day. She was going to keep the booking open until the manager had a chance to review everything. My credit card was charged before I was able to speak to any manager. On Tuesday Aug 13th I still had not heard back from anyone so I called the hotel. I spoke with Colton and he told me Mary the manager wouldn't be in until later that afternoon and there was no one to speak to. I said ok here is the situation please have her call me. I never received a phone call. I then tried to call on Wednesday and the phones were not working. I called Thursday and the phones were not working. I finally found an email address and figured I would try to send an email. I got a response from Mary the General Manager who apparently is on bed rest while pregnant. I emailed her my situation on Friday and then didnt hear anything from her. I sent a follow up email on Aug 21st asking if there was someone else I should be speaking to while she was on bed rest. I was told she was the only one who could help me. She looked up my reservation and emailed me a new invoice giving me a $75 credit. I emailed her back and asked if it was accurate that I was getting a $75 credit. She said yes I emailed it over. I said ok I would like to request a full nights refund. I said I had to have 3 different rooms and the last room had black mold in it. House keeping tried to walk in on us. I think a full night refund seems fair. Her response to me was I apologize for the inconvenience but unfortunately no additional refund will be given on this account. This whole experience was terrible. The customer service at the hotel was ok. I find it ridiculous and unacceptable that there is only one manager at this property and she is not even there. No wonder this property is in shambles. I don't know if this will fall on deaf ears or not but I wanted to get this over to corporate in hopes that someone cares about customer service and how people are being treated and how this property needs major help. I have attached images of the black mold around the window. Thanks for your time.
Can't click on less than one star. Stayed at Days Inn Panama City Beach - Only thing nice was the pool area and it could stand some cleaning up. The rooms were described as renovated however:
* all of the chairs with upholstery was molded
* lamp in room had light bulbs that didn't fit
* breakfast was the exact same every morning - when staying for a week a little variety would have been nice.
* curtains did not cover the window completely - not wide enough to cover the window
* balcony - could not enjoy sitting on it because the air conditioning unit blew hot air directly on the seating area
* Grounds in general were dirty and smelly
* Elevator inspection certificates were expired
* Seemed as if elevators were never cleaned
* The housekeeping & maintenance staff were very nice however, Front Desk Clerks left a lot to be desired
This facility is definitely not worthy of carrying the name of Wyndham!
So sorry we failed to take photos of the above mentioned issues. Trust me, we will never stay there again. Way over-priced for that facility - much better options on the beach.
Ramada operated under the Wyndham Hotel Group (UK)
To Whom it may concern,
My family ( the Ciquera’s) stayed at The Ramada Jerusalem On June 5,6,7, and 8.Although the accommodates were nice we had a incident that was very disturbing to us. I went down in the morning to use the gym and my wife was just about to take a shower.
Just as she was about to enter the bathroom two young men barged into the room without knocking and said they were there to clean up the room, my wife had no clothes on and was shocked that they just barged in the room without knocking.
My wife then went to the front deck to complain and brought me with her. We spoke to Michal Issan the reception manager and then David Tucker the general Manager. They both apologized for what happened and took off any incidentals that were on the bill. They also told us they fired the one man that barged into the room. When I asked if this was the standard procedure for entering the room they said no since there were many people staying at the hotel (Israel birth right people) they needed to turn the rooms fast. David said that if you were part of that group they do not always identify themselves before they enter a room? I found that strange.
I have stayed in hundreds of hotels rooms in my life and I cannot remember anyone ever entering a room without knocking. I believe this should be addressed with your hotel staff. Commonsense would say to knock no matter how busy you were….How long does it take?
Thank you for addressing this situation hopefully no one else will have to experience this embarrassing moment again !
Your Truly,
Joseph Ciquera
208 Fringe Tree Dr.
West Chester ,Pa. 19380
610-724-5067
jaciquera@fedex.com
I stayed at the Days Inn at 1150 Banksville Rd. Pittsburgh, PA 15216. The place was filthy and gross. I could not sleep in bed or use the facility. I stayed in room 108 for $175.00. Wow, this place needs cleaned thoroughly before someone catches something. There was blood splatters on the wall by the frig., shit splatters on the ceiling above the bed and crud all through the bathroom corners and tiles. I took several photos. I will attach. My friend got us the rooms and his room was no better. I will never stay there or a Days Inn again and I travel a lot. The place needs remodeled or closed down. Mt friend payed for the rooms for he is a member and also travels much. He needs his money back in full and I want compensated for having to spend a night there. I will never get that night back for I could not sleep in that environment. The place also smelled like a cigarette butt. Please inspect this building and do something about it. I have already called Wyndham and was told to put all on this sight. I have more photos but it would only let me upload 5. You can contact me at 3309883870.
Good morning,
Visiting my kids in NC all the way from MT before I leave overseas for a year and the hotel we are in is literally disgusting. We have dirty carpet that looks like it hasn't been cleaned or vacuumed in a year. We have no tables or chairs in the room, broken light, room that smells like cigarettes, dirty bathroom, and the breakfast was a complete joke. Everything is out or missing/broken for breakfast. I have a few more days here and I'm dreading it now. Very bad experience here. PLEASE STAY CLEAR OF THE I-95 CROSS CREEK BAYMONT INN and SUITES in Fayetteville, NC.
We booked a room at your motel 8 in Milford Ct. We had move in day for our Daughter at U of Nee Heaven. Was just for one night. Thought welll. 100 bucks for a room one night would be ok.
We were alarmed pulling in with the looks of the parking lot. Still went to the front desk. They gave us room 212. Had to go buy 2 guys sitting on crates smoking weed. The Bathroom door was kicked or punched so it was badly damaged and would not close.
We entered the room. Bugs on the floor. Took a look in the bathroom. It was ransacked! Things pulled off the wall toilet paper just put up on a window ledge. The shower was not clean. No towels.
Beds were made? Nothing else cleaned. Walls had stains all over. The curtains would not close.
Soo we exited the room. I got my wife and Daughter locked back in our car. As I took them to the car we saw needles in on the stairs.
I went back to the front desk. The lady at the desk did not want to return my money and looked shocked at my request. I told her I would call the police and I called our credit card company to cancel the transaction.
She played around on the computer then said she took care of it? She could not and did not give me any receipt? I told if I needed to make a seen I would. But it would be better to just give my my money back on the card.
I did not make any seen as 2 people entered the lobby.
We told our story to the Holiday in express Milford and they gave us a great deal on a very nice and clean room.
I am telling you this as you need to investigate this hotel.
I have been in what is called low budget hotels in the past and have not seen anything like this! Disgusting to have your name behind a hotel or even have a franchise represent your total name!!!!
We will never stay at any Wyndham hotel again!
I hate to write any negative reviews but this was bad.
The aircon was so noisy we had to
keep turning it off and on all night. So it got hot in there. We were watching the storm and the rain started pouring in from the top of the window. No back on the remote over the batteries. Cigarette butts between the bed and night stand. Coffee pot cord to sort to plug in. Nails all over the floor. No pain bag for ice bucket. We paid 140.00 bucks for this awful room. We expected alittle more from this room. This was our first trip to Colorado and this room really sucked. I was told by the front desk the next morning that the manager would call me about refunds or discount. Silence is all I get. I work for wyndhams hotels and this room isn't up to their standards. We stayed on Aug 9 and check out the 10.
The room was covered in human fluids everywhere for the ceiling to the floor. The bathroom light didn’t work and they had no maintenance person available to change the light in the bathroom. Every wall was stained and dirty. When I was calling the front office the phone was so disgusting that I didn’t even put it up to my face! I spent 80$ on cleaning products and over and hour with my sister cleaning; Before I would bring my son and nephew into the room!!! There was absolutely no other hotels available or I would have left!
The most disgusting hotel I’ve ever stayed in my life! This place should be condemned!!! I was charged 288$$ to stay in this nightmare!
I had a reservation made thru Travelocity for check-in on Wed 8/21-8/23 with Americinn in Davenport, Ia. An agency was paying for for the 2 rooms for both nights and called in with their credit card info. When we went to check-in, the clerk said we could only have one room because only one room had cleared. They tried to charge my credit card even though they were instructed repeatedly via phone calls and when we attempted to check in. My wife called the hotel to verify payment had been received and there were no issues and the clerk stated everything was fine. Evidently there was a lack of communication between the first shift agent and second shift because the second agent stated I was to call the agency back because they had only given the last four numbers of her card, so the second room couldn't be rented.
The agent as well as the assistant manager stated that by going thru Travelocity we were using a third party and they do not honor third party reservations. Needless to say, we will not be staying at that motel and are second thinking about staying at other Wyndham hotels if this is an example of how your corporation handles guests. We are also rethinking our membership to Wyndham. I hope there is a way to make amends so we do not take our future business elsewhere.
I had made a reservation at the Hawthorne in Indianapolis IN on Founders way for August 14th to the 16th thru Booking.com with my Mastercard when I got to the hotel that evening with my daughter and my 4 month old grandson I went to the front desk to check in and my card was declined I tried all 3 of my bank cards and they were all declined I had called my bank while I was there to inquire as to why but they told me my card was working properly. Needless to say I was very embarrassed and emotional with my grandson and daughter waiting in a parking lot unable to check in I am still not understanding why this happened when the other guest were able to check in with no problems I ended up having to find last minute accommodation so that my grandson could out of the heat and my card worked perfectly fine at another hotel THIS WAS VERY UNACCEPTABLE I will never book a stay at any Wyndham hotels again
I checked in to the ramada inn on july 3rd 2019. Since about july 7th, i have been harrassed and made to feel uncomfortable to the point i wont even come out of my room when certain staff are working. Ive been yelled at and embareassed by an employee yelling at me in the lobby in front of others telling me that i needed to change my outfit. (Everything on me was covered). I wasnt aware there was a dress code. My credit card has been over charged by this same person on more than one occasion. On or around july 12th i went to pay my room and was rudely told i had to pay $190 or i had to leave. I packed all my things, which was a ton of stuff and checked out just to book my room online for $50. 74 and check back in 4 hours later. Thats happened twice. Another day this woman barged in my room while i had no clothes on and was yelling "pack it up! Its time to go!" She insisted all rooms were booked and there was nowhere for me to stay. Again, i packed my things up and after speaking with the manager i was able to unpack my things snd stay. Everyday she harrasses me for something. Today shes insisting i owe more money than i owe. Im getting ready to go address that now. She is a black woman and i am a white woman. I feel that thats why she picks at me. I pulled her to the side yesterday and told her i apologize for whatever i may have done. She very rudely and snippy said, "my job is to be courteous, and thats just what ill do!". As a paying customer, i have never felt more uncomfortable or been treated so poorly at any establishment in my life. A friend of mine stopped to see me 2 days ago. Hes a military police officer and has a service dog. She threatened to throw me out because of the dog. Embarrassed again, i made him leave. He did stop at the front desk and inform her of the law. Something needs to be done.
Reference # 4293795
Waiting to hear from representative on complaint filed last week. Before I fill out form from Days Inn I received. Was told by email I would receive a call within a week.
STAYED AT SUPER 8 BY WYndham in Mansfield Ohio on 16 August. Not typically a Super 8 guest but all that was available, saw that it had Wyndham name so booked. Forced to have smoking room, understand. Two cords to BOTH bed lights cut. Called desk, nothing. At 9pm the last light went out. Only bathroom light now working. Side door leading to outside was unlocked all night no operating card key scanner for this door...just open. Bedding looked very very worn and dirty.Would like a voucher for future use, and I will not ever stay at a Super 8 again. Thank you Amy Vaughn
I am stunned by the poor customer service that I have received from this group. I was finally successful in setting up my account after being a La Quinta rewards member. The experience was ridiculous as I was transferred and hung up on numerous times. Additionally, the obvious aloofness of the call center operators is equally concerning as it was apparent that they could care less about my issues. To top everything off, I have now come to find out that none of my points from La Quinta have transferred to this new account. Is this correct? Am I really going to be punished because you absorbed a brand that I had been loyal too? Please help me understand the rationale of this. It took considerable time to finally activate this account to finally do so and see that I am starting from zero. There are too many customer service focused brands out there for me to bang my head against the wall and tolerate this kind of treatment. Let me know so that if I need to I can deactivate my account and abandon your brands. I will also be reporting this treatment to our corporate travel department so that they may make a determination on if they want to continue to utilize your brands. I am at a complete loss from this experience.
(Continued)
Had to jump through several hoops as one department could not help another. Asked for a managers contact information and received this response
"I do apologize, I do not have the email that you are asking for. " How is that even possible? This is perhaps the worst example of customer service that I have received in awhile.
We stayed at your hotel in Vorhees N.J. 2 weekends in a row while traveling to Virginia. We had 2 connecting rooms. There were 7 of us in our family traveling. The first weekend everything was ok except for the bites. We think they were fleas.
The second weekend we had a DIRTY ROOM. There were pumpkin seeds and other stuff in the bed when we pulled down the sheets. The floor was dirty and there was food in the chair! GROSS! The other bed had some red stuff on the sheets.
When I called the desk, he said there were no other rooms and no one else was working. If we wanted new sheets, we had to come down and get them ourselves and change our own beds. This took 3 trips because he didn’t give us everything we needed. This is unacceptable....
I then went to the laundry to wash our beach clothes and that room smelled like VOMIT! The soap thing didn’t work either, it was empty.
As if that all wasn’t bad enough, breakfast the next day was egg white rounds, soggy tater tots and ham. Not a breakfast most people would like....
I am expecting a full refund on my stay. This is by far the worst experience I’ve ever had at a hotel and I travel a LOT!
This is my second letter, I’ve called Lena Rivera twice and left messages as well as left a message at front desk before we checked out.
Thank you
Teri-Lynn Glynn
We rented from the Carolinian Beach Resort in Myrtle Beach SC from 8/1-8/9/2/19. The place was loaded with cockroaches and filthy. I contacted the front desk. They came up and put some spray around the place. I called a couple times because the cockroaches were getting more and more each day. They were climbing up the walls etc. The manager told me that SC is a humid area and cockroaches are attracted to humidity and therefore they have a hard time controlling them. well that maybe true, but i travel to alot of humid places and i have NEVER HAD TO STAY WITH COCKROACHES!! the manager said they would follow up with a vacuuming after they sprayed. Well I had to call two days before they did the vacuuming. The garbage was not emptied each day like it was suppose to which of course would attract bugs. I had to call several times to get new towels. When they did come they would take the garbage and old towels and leave them in the hallway for several days. The bathroom sink water would not go down, the door to the balcony would not open and housekeeping when they did come - i believe 2ce for those 9 days - made the beds with the sandy sheet. We paid $2655 for this so called "suite". The cockroaches are what put us over the edge! the manager said maybe they would have a room to move us to the next day but never called and said they had one. We couldn't afford at that point after paying $2655 to move to another place and we were with the Youth Baseball National and this is the hotel we had to stay at. If we didnt stay at their recommended hotels, we would get a large fine. Wyndham Resorts are suppose to be a good chain and these conditions should not have been. We are trying to get half our rent refunded. They allowed $500 but that is no where enough for the conditions and what we went through living with cockroaches. I do have pictures of these cockroaches if needed.
booked alakai wyndham hotel in wisc. dells for 8/18/2019 thru 8/20/2019 through the wyndham rewards website to accumulate points. recieved confirmation email stating check in time at 3pm...arrived 20 min early...was rudely told i am too early, I showed email printed confirmation and was again rudely told " this is a lie"...."you may use the pool and we will call you when room is ready" ( this is from front staff employee named Juan).......vacationing with 4 young grandchildren...used pool, was NEVER called for room....at 4pm went to desk to be told :"now you can check in".......such disrespect and NO hospitality toward customer! I would have walked out if it wasnt for the fact that i take my grandkids to dells only once per year and they were looking forward to the stay! The suite was nice: clean and great cleaning staff and breakfast staff!!. The outdoor pool was icy cold and the indoor slide pool was temp. shut down to a malfunction however was fixed in a timely manner...the wifi is almost non existent which is almost unexcusable in this day and age...and although the pool was open on time, the kiddie slide area was not....i spoke with front desk...Juan was suppose to turn slides on but didnt for whatever reason and another employee came in and did it......didnt quite understand that action!!? Upon departure, I brought my complaints to the front desk but to different staff and was taken to the "owner" ( Tom? ). He apologized and offered one more night stay for free..this was not doable due to childrens school registration, etc. He then offered 25$ off my bill which is a generous thing to do, however if i was offered a free night, I think the "right" thing to do is take off one of my night stays fee! The kids loved the place and pool and would love to come again but I am reserved. I will be waiting for a response from corporate before I leave my review on alakai website and trip advisor. Im hoping things are made right so I can bring my grandkids back without having to deal with such a disgruntled employee!
THIS HOTEL IS DEPLORABLE AND BELOW LA QUINTA IN STANDARDS...DIRTY CARPET, DIRTY CHAIR/COUCH, DIRTY WINDOW (HORRIBLE VIEW), AIR CONDITIONER BANGED ALL NIGHT, DOG POOP SMELL IN HALLWAY AND DIRTY CARPET, MELDEW/MOLD ON HALLWAY WALLS AND ROOM OLD FURNITURE!!! UPGRADES REQUIRED ASAP AT THIS HOTEL!!! ADDITIONALLY, DESK CLERK DIDN'T INQUIRE ON HOW WAS MY STAY UPON ME CHECKING OUT. I'LL NEVER STAY AT THIS PARTICULAR HOTEL AGAIN!!! I WISHED I WOULD'VE TAKEN PICTURES OR DID A VIDEO!!!
We make the best of everything, it was our anniversary so we had to laugh things off.
Disappointed at check-in. It was last minute, she was very busy but confused. There was a suite available, wanted to impress my lady so really didn't care how much. But, she said she wasn't authorized to give a discount. Specifically a military veteran discount. I stay in hotels very frequently and this is my first time being denied. I have to say I will go out of my way to avoid your hotels in the future.
Next and probably the most laughable, at some wee hours in the morning, the fire alarm starts going off. Of course I ran out and check our status. We were the only room. It went off, we went back to sleep and BAM! Went off again. Continued to go off more frequently so I went down to the front desk. She blamed it on the bathtub that we hadn't used. Then she asked if I had checked the batteries! She stated the service guy was coming in soon and she would send him up. He got there after 0800, took a while trying to get the unit open (he also stated he had just started so wasn't familiar) then he finally fixed it. I am attaching a pic of the fix. (He removed the unit and didn't return!!)
Again, I really liked the hotel. Felt sorry for the elderly women I interacted with behind the desk. Not too knowledgeable. Disappointed in the fact that the check-in couldn't allow even a 10% discount. Come on...10% of $160 is $16!!! It may have brought me back!
Sincerely,
Bradley Barrington
1SG, US Army
Retired
I have already replied to the La Quinta Inn and Suites by Wyndham in Pawcatuck, CT., but I am not satisfied with the results. The woman to whom I responded is Dana. She replied to my initial email apologizing for any inconvenience, but, when I replied back to her requesting that I receive some compensation or voucher due to several interruptions in our night's sleep as we was awakened twice in the middle of the night by a barking dog, I did not receive a reply. I am hoping that you will honor my request; we spent $170 for the night and did not get to sleep half the night. I am disappointed that my initial request was not honored and that my second email was ignored. I look forward to hearing from you.
Thanks you for your consideration.
Josh
My complain is every time I call Wyndham support for my rewards they hang up on me today for an example I was hung up on four different occasions all because I want to know why my points ain't being calculated and every time I give my Rewards membership to one of your hotels they say that my name is doesn't correspond with any rewards and I want to know why and if this is the case then maybe I need to stay at different hotels and tell her all my friends and everyone I know to stay away from wyndhams
I left my room this morning at 6:00 am to go move my things from my home I was moving out of. My 19 year old son was here. I made sure to take the do not disturb sign off the door. My son said the maid came and he asked her to come back in 20 minutes so he could get dressed.When I got back around 2:30 there was a note that said the maid could not clean because The do not disturb sign was on the door. Obviously a lie. I called the front desk and was told they would send a maid. After 45 minutes I called again and the guy at the front desk was rude and almost hung up on me. He just said I’ll send someone. Well here it is 4:17 and We still have no clean towels or cups or coffee. I would like a credit on my bill for this. I have a lot of choices for Hotels and there are many that have maid service. I am so Disappointed in this Hotel. I’m tired from moving and I don’t feel like dealing with this. I thought being gone most of the day, the room would be cleaned by the time I got back. You need to hire better people. Rude people do nothing for your business but ruin it.
Toledo itself is a nice city. They have many nice attractions, good people, and many opportunities. But this hotel is an absolute disgrace to our city's motto of "You will do better in Toledo". This Days Inn on Miami street in Toledo should be shut down, torn down, and or rebuilt. The website definitely gives this hotel a good look. As a consumer, you could be easily fooled. Upon check in things seemed as normal as they could be for a $51 room in this area. We did not expect a 4 star hotel. But what we got was hotel infested with bugs. When opening the drawer to the desk, we saw three live bugs, (which later turned out to be roaches) scrambling to get away. The front desk was called, they came to the room and sprayed it with roach spray and sprinkled a white powder around the base of the room. They stated, the problem should be fixed and we should no longer have any problems. So in the morning as we opened the refrigerator to get our food we noticed roaches crawling all over the refrigerator, on our items, falling from the top of the refrigerator. It was horrible, We noticed at least one baby roach on the clean bed linen. We booked for three days, and was refunded two. They would not refund the first night although the horrific experience was shared with them. You need to send a rep to check it out. They have different rooms on different floors. Some are renovated, some are not. Don't let them fool you.
08/16/19 – 08/19/19 Russ / Kowalewski Party
My son and his friends rented two rooms (222 & 224) at the Days Inn Hershey PA for 3 nights @ over $200 a night, spending over $1,200 dollars to enjoy a long weekend at Hershey Park. After they checked-out and were several hours away from the hotel he realized that he accidentally forgot his pillow in the room. When he got home he called the hotel and spoke with "EMI" who asked him what color it was. He identified it as being in a blue pillow case, she acknowledged that they had the pillow and wanted a credit card to charge him to ship it back to him. At that point I got on the phone with her and explained how much they had just spent at the hotel and asked her to please make a customer accommodation. She said "NO" we don't do that, again I reiterated how much they had just spent there. She still refused. I asked to speak with a manager and she told me no one was on site, finally she said the assistant manager was on the phone. and I could hold for her, I said I would hold. After 15 minutes she came back on and asked if I still wanted to hold, I said yes, and then said you know it isn't going to make a difference the rules are the rules and then we were disconnected. I called back and again "EMI" refused to give me the name of the manager and was unable to make a decision to send me back the pillow free of charge. Then she kept claiming the phone was breaking up (same phone I was using before and did not have an issue with) she was very unhelpful and would not provide any contact info so I could get in touch with someone who could help. Then she told me she was the only one I could speak with and starting going on and on about how other customer have left items etc and I am not the only one so basically "Too Bad on me"...... I then asked for the corporate office and she again refused to provide any info. I told her to hold on to the pillow as I would find the number myself and get in touch with corporate to have the pillow sent back. I then went on line looked up the Corporate office for the Days Inn by Wyndham Hershey PA, 350 West Chocolate Avenue, Hershey, Pennsylvania 17033350. I called the Guest support # 1-800-466-1589 the call was answered by an Automated system which kept telling me someone would be with me shortly and then after being on hold for about 10 minutes the phone finally seemed to transfer over and ring, however it kept ringing and ringing over 20 times and no one picked up. I hung up and tried again, this time I let it ring over 50 times at which point it cut off and hung up on me. I then tried the number for the corporate office # 973-753-6000. Unless you know the person's extension all you can do here is go back to the Guest support which offers the option to have a call back but that doesn't work it it cuts you off so then you have to call back and stay on the line which now tells you the mail box is full and no one can help you at this time. This is completely ridiculous. My only option is to file this compliant on line and hope and pray for a reply. Sounds to me like no one wants to take care of the customer.... Again over $1,200 spent in the hotel and I can't get anyone to provide basic customer service. Meanwhile there were some minor issues with the rooms which they choose to overlook understanding that occasionally things go wrong. The refrigerator was not plugged in and they had brought food for the evening knowing they would be getting back late from the park. Unfortunately all their food and drinks were warm because of this. The shower drained very slow so they needed to clean out the tub between people and for some reason on the last night the WiFi wasn't working. I myself have stayed at Wyndham many times and usually have had a good experience. However, I am very disappointed with the customer service level being provided here. Wyndham a huge corporation that relies on accommodating customers to build their brand and there is no access to a live person who has the authority to rectify a problem... Please, please have someone get back to me or better yet call the hotel and have then send me back my son's pillow. 89 Haven Avenue Ronkonkoma NY 11779. Please Help !!!!
2nd writing today...no response from this venue and 3 calls to the manager of the Wyndham Miami - Karla Bello, airport hotel, also no response. I am so upset that a hotel would lock you out of your room....twice! This was implemented by front desk person Miguel Ruiz. I will not write another book, so I suggest you have someone call us, as this should not happen to frequent guests of the Wyndham family or any guest for that matter.
This is the review I posted on Trip Advisor for Wyndham La Cantera in San Antonio.
"I had two nights booked here a few weeks back. One night was booked by UTSA (the nearby university). The second night I paid for. Upon check-in, I was told that there were some renovations underway, so the restaurant and pool were closed, but breakfast would be in the lobby the next day. (The website said nothing about the restaurant being closed--and I was without a car.) Well, OK. At 7:30 AM the next morning I awoke to sounds of drilling on the floor and room above mine. My interview at UTSA started at 1 PM, but so much for resting that morning in my room. Breakfast was cellphone wrapped muffins and burned coffee. When I returned at 5 pm, I could not gain access to my room. Even though my card had been swiped and I had paid, the key had only been coded for one night. I had to go back to the desk and wait in line for a replacement. The replacement did not work either. Finally, the desk manager had to bring multiple keys upstairs to the room with me in tow to open the door. The whole process took about 45 minute, and the result--I was late for another standing appointment. Other than this, the bed was comfy and the bathroom roomy. But really, this is unacceptable.
Looking at the hotel website, the only indication of any disruption was the notice that "due to renovations, the pool will be closed." That was it. No other advisories. The photos on the website--of a pleasant lobby and restaurant, etc.-- well none of those were available. Deceptive advertising and poor customer service.
I reserved 3 rooms in your hotel in bath NY.On Aug. 10th 2019. This is the review I left on your website but I want to make sure your corporate office seen it.
Your website said you had a pool . You do not, And it's obvious by the condition of this hotel you have no intention of repairing it.(false advertising) The parking lot is full of pot holes with bums sitting outside all day! Highly understaffed! ONE person working trying hard to take care of this dirty, run down hotel by themselves on a busy sat. night! The carpets are stained and ripped up. The room's are filthy! We had 3 rooms. 1 room you couldn't even get in with key card. The reception told us we would have to come get him every time we wanted to get into the room so he could use his key! The second room had no comforters on the beds! The bathrooms were so dirty and gross we couldn't even shower! Only 1 ice machine working and it was located on the 5th floor. The 5th floor was hot and smelly with parts of the ceiling falling from a leaky roof. The only positive thing I could say is the breakfast was ok. I know it's a cheaper hotel and I am not expecting a 5 star experience but I do expect an older hotel that is cleaned and maintained. I have stayed in Day's inn hotels many times but I will never again if this hotel meets Day's Inn by Wyndham standards.
I suggest you do an inspection on this hotel. Please let me know if you find this hotel up to Day's Inn Standards.
Had reservations at Super 8 by Wyndham Westlake/Cleveland for Saturday August 17 to the 18. My wife has had back surgery so we requested handicapped with roll in shower. Initially we were given room 221 to which I questioned that I needed on ground level and was assured by the clerk that it was. It was NOT. Went back to the office and now I’m told they can’t find my reservation ( I was just there 5 minutes ago). Now I’m given room 107. First of all the doors to the room look like they’ve been beaten in, secondly the door was open. We went into the bathroom to find that the shower was very small, probably 4 feet by 4 feet. There was a shower chair which would not fit into the shower. There were two “small” towels, no hand towels and no face clothes. The toilet moved when you sat on it, the roll of toilet paper was on the floor. No toilet paper holder. We left. Upon returning to the office, there were people everywhere. Couldn’t get in the door. It was11:00 at night.. by this time my wife is in pain so we found another hotel. Clearly this place needs work. I would like my money refunded to my credit card. Also I am a retired firefighter and I noticed that the fire alarm panel in the office was in “trouble mode”. That is unacceptable.
Sincerely,
Charles C Coldren
45 Princeton Avenue
Uniontown, PA 15401
We stayed at the Wyndam in Marshfield, Wi on Aug. 2nd and 3rd.....it was the worst hotel we had stayed in....the air conditioner and the air/heat vents were full of nasty greasy debris, no one has cleaned them off in years, you could see all the build up. The bedding was clean but had all kinds of stains on them and the coverlets were disgusting with all kinds of stains. The carpet needs to be replaced full of stains and worn out. No one seem to clean up in the entry way for the day, there was food droppings everywhere....
Some one seriously needs to restructure that whole facility as the workers there don't seem to have the will to keep this environment clean and taken care of. There seems to be lack of management, otherwise the hotel would be in better shape then it is. Please have an inspector check this facility out ASAP...
Bonnie Bauer
I stayed at The Travelodge by Wyndham in Virginia Beach VA and it was the worst place I have EVER stayed in. I will never stay at Wyndham again. The employees were extremely rude, the only room cleaning service we received was towels each morning, the kitchenette did not have any kitchen utensils at all, parking was atrocious, we had to ask for a broom, the bathroom was so small it was almost impossible to bath the toddler with us & you had to go through the bedroom to get to the only bathroom, the exit stairs were crumbling, when we asked about these issues we were told we could go someplace else to stay. I have never been treated so horribly by any motel. We asked others staying there had the same complaints, but afraid to say anything due to watching the police escort a family off the premises after they complained about being checked into a dirty room. I saw the employees sitting outside smoking during the day instead of cleaning the rooms. Your company should be ashamed to even call this place a Wyndham motel.
7/10/19 - 7/13/19
Days Inn by Wyndham in Statesboro, Georgia. Mildew and smoke smell in non smoking room including the furniture. Stain in sheets, mold/mildew in bathroom shower....terrible experience but I had to stay for daughter's orientation at Georgia Southern University. I showed the desk the pictures and no offer for refund. I would like to have my money back for such a horrible experience!
I am extremely disappointed with Wyndham for not notifying guests in advance that the Lancaster location is undergoing a major renovation. I had no idea that was the case when I made my reservation. My wife and I arrived to find a building that looked like a war zone on the outside. Our room had no ventilation in the bathroom, the room thermostat didn't work properly, we couldn't black out the windows completely from the morning light, the walls were paper-thin, there were no ice machines, and the worst of all: blocked fire exits. How did you obtain an occupancy permit for this hotel? Shame on you, Wyndham. I should be entitled to a refund for this disaster.
Stayed in Liberty, Missouri Days Inn, 200 N. State Rte 291. Terrible. Dirty, not cleaned well. Coffee pot gross, couldn't use it. Shower head broke, shower faucet loose. Trash left in coffee/condiment basket. Tried to get coffee from lobby, out of coffee. Broken window laying under stairwell. Was very disappointed as we always stay at Days Inn. Paid 90 dollars and hope to get some sort of credit towards another stay. I won't book Days Inn again if not. This motel should have your attention as the outside looks should have clued us in on the inside upkeep. (People in next room had no hot water)
I had great experience at laquinta Baltimore/white marsh
Date 8/17- 8/18/2029
No complaints great experience
Outstanding service , I’m rating the the front desk clerk Monique at 10 plus
Went above and beyond to make myself and my sister comfortable.
Thank you
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