Wyndham Hotels Complaints Continued... (Page 7)

On Sunday night June 16 2019 I made a reservation though your reservation desk at 1-615-885-1122 Nashville, I made a reservation to check in Oct 4 2019 and check out Oct 7 2019 the confirmation # is 88528EC029411. Well first of all we unfortunately were lied to by the gentleman who took our reservation he said his name was Michael and he was upstairs at the hotel and unfortunately he misspelled my last which is Geyer and on my email confirmation it said Deyer , I called the hotel again explained the situation and that I wanted the correct name on the reservation and confirmation email so when I arrive at the hotel I wouldn’t have trouble checking in. I was told okay and asked for a new email stating my new name, unfortunately again the name remained the same Deyer instead of Geyer. I then called back for the third time explained again and then was told that change cannot be done on my reservation it was beyond frustrating after spending over 1 hour on the phone trying to get a simple change. I then called a fourth time and canceled our reservation. I believe it was very poor customer service and very very disappointed with Wyndham. Maybe you need better employees and better training. Very dissatisfied. Timothy Geyer not ( Deyer )

On Sunday night June 16 2019 I made a reservation though your reservation desk at 1-615-885-1122 Nashville, I made a reservation to check in Oct 4 2019 and check out Oct 7 2019 the confirmation # is 88528EC029411. Well first of all we unfortunately were lied to by the gentleman who took our reservation he said his name was Michael and he was upstairs at the hotel and unfortunately he misspelled my last which is Geyer and on my email confirmation it said Deyer , I called the hotel again explained the situation and that I wanted the correct name on the reservation and confirmation email so when I arrive at the hotel I wouldn’t have trouble checking in. I was told okay and asked for a new email stating my new name, unfortunately again the name remained the same Deyer instead of Geyer. I then called back for the third time explained again and then was told that change cannot be done on my reservation it was beyond frustrating after spending over 1 hour on the phone trying to get a simple change. I then called a fourth time and canceled our reservation. I believe it was very poor customer service and very very disappointed with Wyndham. Maybe you need better employees and better training. Very dissatisfied. Timothy Geyer not ( Deyer )

Stayed at your Chubbuck I’d Travelodge by Wyndham this past weekend for a convention. To say the place is a dump would be giving it a complement. Place has many unsafe areas filthy dirty complementary breakfast that is a joke and only 2 employees who are gracious and know what they are doing. So appalling that Japanese tours stop there makes our country an embarrassment. I’m boiling all my clothes and throwing out my suitcase just Incase I brought any unwelcome guests home from the disgusting place.

Stayed at the Travellodge/Wyndham in Raton, NM......one night of hell.......the place was dirty and very very rundown......water pressure was vas very low and smelled.......the room was very very old and the bathroom was a sham........never been in a hotel where when you walk on the floor your feet are black! The ice machine, snack machine, etc. were all out of order....... We were charged $74.00 for a night of misery......We are astounded that you would have the Wyndham name attached to this terrible place. Obviously there is no real sense of urgency to rehab this facility where visitors could actually enjoy...... This place needs a complete overhaul;..... I went to the front office to get a receipt and was told the person who handled this was not there....a maintenance man working on the air conditioning asked for my email address to send a copy of the bill...... That was last Thursday morning and have yet to receive anything....he had me write my email address on a sheet bearing things he must repair!!!! THIS WAS RIDICULOUS ALL THE WAY AROUND. I wouldn't recommend this facility to ANYONE.

While staying at the Days Inn on Airport road in Allentown I had a terrible experience. For one, my bed sheets were so itchy as though they were dirty or had too much bleach we were NOT able to sleep and the next morning I was scheduled for surgery at 6 am reason why I stayed at Days Inn. Also, I watched house keeping throw dirty linen on hotel halls where people walked how unprofessional!!! Two, there were guys in parking lot sipping on beer most of the afternoon and evening and being very loud, they seem to be hotel employees. Then at night there was loud arguing in parking area right below my window. I have been a loyal customer of Days Inn for years and could not believe my eyes. This hotel definitely has declined horribly with the new management. It’s quite deceiving that the entrance and lobby look nice but the rest of the hotel looks horrible. Big diffference to the nice business hotel I had become accustomed to. Please take action and change this. My review is Days Inn sadly enough is a 1 as. In worst ever.

We had to wait an hour to check in. We were told check in was 3pm. Seems they were short staffed and only one person to get rooms ready. 17 checkouts. Mold around shower. No stopper in sink (dropped the screen down drain from my razor). Had to ask for towels on second night. Peeling paint in bathroom and no exhaust fan. Short staffed. Didn’t eat breakfast. Won’t stay there again.

This complaint is in reference to the Wyndham Super 8 in Junction City, Kansas, at 1135 South Washington Street. I had reserved two rooms for the night of Friday, June 7, 2019 for six of us in my family, thinking that the rooms that showed a king bed and a sofa would accommodate three each. It was the last night of our trip going back home from Illinois and we expected to find a clean, no frills Super 8. Upon calling to reconfirm I was told that no, the rooms that showed a king bed and a sofa would not accommodate three as the sofa was not a sleeper, so I changed to three rooms with two beds in each. Upon arriving and looking at rooms 236, 238 and 240 we were appalled at the condition of the rooms, the stairway and the lobby, and were alarmed that Wyndham’s name is attached to this Super 8 and think you should be aware of these safety issues and why we declined the rooms and went to the Hampton Inn.

Checking in was the first clue. Stacks of what appeared to be dirty laundry on the floor in the adjacent room were visible, and towels were all over the floor under the ac/units. Then when we were told our rooms were on the second floor and went to check the rooms out, we were hesitant to even go up the extremely rusty steps but did go to look at the rooms. Once inside we were accosted by the chemical used to cover up God knows what that caused immediate allergic reactions by all of us. Additional concerns: The smoke detector in room 236 was hanging from the ceiling with a towel wrapped around it and the elongated toilet had a round toilet seat. Room 238 had a large crack down the window and was taped. Broken windows and locks and the sign posted in front that management was not responsible for theft were enough to raise safety issues. Room 240 had the most disgusting stained desk chair that no one would ever want to sit on, and could easily have been removed if anyone cared.

The trusted Wyndham name should not be connected to this Super 8. That is why we are sending this information to you.

I will never stay at any other Wyndham property! Not only did the hotel mishandle and inconvenience me financially, when I called corporate the only thing offered was an apology! I was out of $600 for about a month until the hotel released my funds due to them overcharging my card. My hotel stay was only $170, but they overcharged me $581.68 in addition to the $170 they charged me. Very unprofessional, I have been a Wyndham memeber for over 20 years and only stay at Wyndham properties and never had a problem but this last stay was our last. Horrible customer service at the hotel and corporate!!

I booked a room with LaQuinta on N Davis Hwy in Pensacola Florida. I asked for ground floor because of my disability pool side or close because of my daughter and family. I got there they put me on 3rd floor. I was not happy and when I opened the door the room was trashed. Not cleaned at all. I call customer care go back down and asked for a refund or for what I originally booked and was told all I have is a king on pool side so I took it. I asked for a roll away and they had none. So I was also stuck sleeping all 3 in the bed. My sister agreed to keep my child at her house 3 of the nights. Opened that door and the room wreaked of marijuana. They put an air ionizer in the room. I'm extremely upset. I coughed the entire stay was promised a discount which I see on the bill but no credit on my account yet. I cancelled my July reservation there also. Very upset. Acct t4883318. This is what room looked like and what people see when parked. To be honest I would like a full refund or two comp nights for July 12th and 13th at another of your facilities in Pensacola Florida in place of booking I cancelled. I also have pictures but had trouble uploading

Wyndham Reward #143221582G phone # 229-221-6893
My complaint is about a stay 04/01/2019-04/04/2019 at Wyndham Bonnet Creek Resort. I used 9000 points to get a discount on this vacation resort stay. What a mistake! I was very unhappy with the stay and have been complaining ever since with no resolution! Wyndham Rewards sends me to Wyndham Resorts and vice versa. I am about to leave Wyndham over this!
My reservation was in my wife's name, I had to email and call repeatedly to be certain of this because Wyndham Resorts kept saying it was in my name and she wouldn't be allowed to check in. I even sent them a picture of the reservation from my account with her name on it. Even still she had issues checking in when she arrived and had to wait a long time! She was traveling with 2 teens and was put in the building by the kiddie pools.She asked to be moved and was told they were overbooked and that precedence goes to Wyndham owners anyway. Ever since trying to complain Wyndham Resorts has been VERY rude and nasty acting and have told me repeatedly that any special treatment goes to Wyndham owners and although I am a Platinum rewards member that means nothing to them.
I want my 9000 points returned back to my Wyndham Rewards account immediately please! This has went on long enough. I won't ever do business with Wyndham Resorts again but this is a chance for Wyndham to keep me as a loyal hotel customer. Thanks so much for helping to resolve a matter quickly that has been very difficult to deal with.

Hotels are fine your false beliefs that wynham rewards are not ..this is two times I have tried to use booking thru wyndham and use..your offer 2 night 20% off..doesnt give 20% off your reward site I spent an hour on trying to book..Hotel said I had to do it online..online customer service said hotel would give the 20%...i can go thru Travelocity and get same price...so rewards and discount is fake......i am going to tell everyone I know not to be a wynham rewards customer

There was no parking at all at the hotel......I had to park on the side of the road.....then we were told that it would be $5 per day to park our car for 4 days but weren't told that on phone or until after we arrived....then I asked if I would get a receipt at check out and the manager told me yes and no problem.....they took my credit card for incidentals and upon check out was not given a receipt with a zero balance on it and was advised by the desk person that since I booked through hotels.com that i would never receive a receipt and was very rude about it. I asked her if by chance I had had some kind of charge for incidentals then would I have gotten a receipt for that and was advised no I would not and was asked to move away from the front desk....I left the front desk area and stated to the desk person that I would never stay there again and was told "whatever," and "I don't care."

I stayed in your hotel Baymont in Lawrence KS last weekend and I was very disappointed... the TV didn’t work so we let the front desk know so they could fix it while we ate dinner next door. We got back and it still didn’t work so we called the front desk I guess by letting the front desk know I didn’t want to stay in a room with no tv was DISRESPECTFUL! I never raised my voice or anything in that manner It when I called this morning I got told they had it on recording but when I asked to hear it she told me to get a lawyer .. I will never stay in that place and I hope the manager gets fired for the attitude she showed me

To Whom it May Concern,

Doesn’t Days Inn have any type of standards for quality control? I was supposed to stay at Days Inn Wyndham in Sturbridge , Mass between 6/7/19- 6/9/19, but because Of the filth / sanitary conditions of the hotel I didn’t .
I do not consider myself a fussy person, but the filth that I encountered was disgusting.
The room I stayed in smelled like weed, in fact the whole hotel smelled like weed and cigarettes, there were blood stains all over the floor , the stairs, my bed , the tub was dirty, the toilet was stained brown, and the pool was not cleaned ( I know the board of health has been made aware of the pool condition back in May) I would be very surprised if you have not been aware or contacted in regards to these conditions in the past by other frequent travelers. Surely, I am not the only frequent travel guest that you have heard complaints from, about the conditions of the room.
I hope this letter will encourage you to expeditiously investigate the cleanliness of the rooms you offer to your travel guests. There is really no excuse for a less than perfect room, never mind the filth that was evident in the room that I was given. Raise your quality control standards and procedures, or find a new business.

I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.

We stayed at Quail Hollow from May 29 thru June 2 for our granddaughter's graduation.
1. Bathroom floor had not been properly swept and a fly stayed in the same location under the sink in spite of a complaint at the desk.
2. There was mold in the caulking around the tub and the grout.
3. The shower curtain had mildew.
4. The carpet was badly stained.
5. The parking lot had large potholes.
6. The landscaping in front of our room had not been touched and the dandelions were so thick that the mulch could not be seen.
7. When I tried to check out I could not find a clerk and someone from another area had to hunt for the person.
8. We made the reservation for the week with the agreement that it could not be cancelled. Otherwise we would have left!
We expect much better from a hotel that carries the Wyndam brand. WE would not stay there again.

While staying at the super 8 in Beckley WV I have experienced several problems in just 2 days. Once checked in and getting to our room we find that the AC and refrigerator aren't working at all. We go down and ask for another room. In our 2nd room only 1 outlet works along with only 1 small lamp, we were fine with that. During our 1st night we were unable to sleep, feeling like something was crawling on us and biting. We didn't see anything but was unable to sleep peacefully the entire night. Day 2 we were out until night. The 2nd night we felt something crawling and biting again, we turn on the light and see so many flying termites covering both beds, the wall, even the lamps. We went down at 3 A.M., explained what was happening. The lady didn't want to come up to see them, we took pictures and she didn't want to see them either. She did give us keys to a 3rd room. We walk into the room to find unmade beds, dirty towels in the bathroom, pizza boxes, and pop bottles everywhere. Again, 3 a.m. we made another trip down. After getting the 4th room we finally were able to get 2 !/2 hours of sleep before my boyfriend had to be up for work. We asked the manager if she could do anything or even give us just 1 of our nights back so we can actually get some real sleep tonight and she refused. She didn't want to see the pictures either. We have stayed here before and never had a complaint, this entire stay has been completely frustrating and exhausting!

Hello. Steven Hicks at indio resort was harassing me. He made many sexual advances onward me. I will file a legal comla Not against wyndham

I stayed at days inn on 6/4 to 6/6. ON 6/5 the bathroom door locked with my dog inside. When they finally broke it open the door had to be removed. So we went the rest of the day and the following day without a door. I also told them that the air conditioner was not working and they said they were in the process of replacing. I was never offered a new room or discounted price for the inconvenience. So that was probably the last time I stay there. So far the Hampton inn has given me a better rate. Thanks for anything you can do to help.

The health department needs to condemn Travelodge by Wyndham Memphis Airport Graceland!!!! Bed bugs, black mold ceiling falling in dirt everywhere!! Not fit for anyone to be at it’s a real health hazard. Health services will be called. I was very disgusted with this place I have never seen anything so nasty!!!!!

Couldn't breathe the room smelled so bad of smoke. Had a coughing attack. Had to change rooms. Pool was inop first day & when I went down the second day the chairs were so worn you can see the form I side.

Microtel Inn & Suites by Wyndham
612 Nikles Dr, Bozeman, MT 59715

Upon checking into the hotel, the front desk attendant ignored us until he finished an entire conversation with another employee that was not work-related. When he did finally help us, he kept saying my card was declined. I told him there was no way the card was rejected and that the hotel room had already been charged to my card. He finally stopped after the 3rd try when he realized the room had already been charged as I had initially claimed. After checking into the place we went to dinner, we got leftovers, and when I went to put them in the hotel room fridge, it was already full of old mold food. I went to the front desk to make sure the room had been cleaned. An older woman heard my complaint and decided to join in telling the assistant how she had checked into room 108 late the night before around midnight and that upon entering her room she realized someone had vomited on the floor and it hadn't been cleaned up. She went out to her own care got Lysol sprayed the vomit and put a towel over it until she could get ahold of housekeeping the next day. The guy acted like this was normal and blamed all of the inconsistencies on "New foreign exchange housekeepers." The desk clerk did come in and clear the old food from the fridge. We then attempted to use the pool that was as cold as an ice cube. When I got back to my room for the last time that night, I went in to take a shower, but there was no shower curtain. I still wasn't given a shower curtain the next day and had to spend 20 mins after my shower cleaning up the soaked bathroom. Horrible! I wish I could give this place no stars!

I do not have a complaint, however I do about trying to write something good about one of the locations I stayed at and being cut off my call. I will start with a positive with the Wingate in Tupelo Ms. The property very clean, staff wonderful. The fact that is was a non smoking facility was GREAT to me even though I am a smoker . I do not smoke in my home the smell is horrible, however I do love the fact that this location had an area for smokers , I felt very comfortable in this area and met a lot of wonderful people, I did not fell like I was offensive to any non smokers I would suggest that all of the properties you have would have a location like this very much enjoyed our stay. My son and family live there and when we go back it will be at this location. Thank you very much

We had reservations at a Microtel by Wyndham in Lexington Kentucky on June 1st through Booking.com. Address for hotel is at 2240 Buena Vista Lexington Ky. Hotel ID # is 27894 and the manager's name was Josh. He called at approximately 1 hour before we were to arrive and said my credit card had been declined..I gave him another and he said it was declined also. My daughter gave him her number and it was declined...he said he would have to cancel our reservation but gave us until 6:00 pm to pay with cash. We stopped at an ATM and retrieved enough cash to pay for our room. Not sure why we could get cash but our cards were declined by hotel. When we got to hotel the front desk ran my card and it was excepted. Paul McCartney was in town for a concert and we had tickets and had tried to get another hotel and all rooms were booked everywhere. When we checked out the next morning a couple of people said he did the same thing to them and they had went through Booking.com. Also told them and us that out of 60 cards that were run ours were the only ones declined. We had made our reservation last December. We think because Paul was in town he was trying to get our room cancelled so he could charge a larger rate to someone who needed a room. I called my bank this morning and they didn't show at anytime that my card was declined. I am very disappointed that this happened as it never has before..and have stayed at Wyndham hotels many times. He may have tried this on other people. Thought you should be informed because it caused us a lot of distress and to other people too...knowing that it was going to be impossible to find a hotel that wasn't already booked up.I don't want this to happen to other people because of this incident. The hotel was very nice but this experience could turn me and other 's away from booking your hotels.

Had to wait awhile for the hotel to do something. I never taught to go to a bathroom and see nasty toilet not being clean. This is unexceptionable. I was in room 1741 at Wyndham hotel downtown Pittsburgh. Clearly, this hotel shouldn’t not be wasting property in downtown like this. I am very frustrated that I have to see this so I am sharing it with who it may be concern.

Check in to Wyndham property may 24, 2019 appx 4pm paid for 2 nights room 416 paid $434.00
Wyndham Providence Airport
1850 Post Road Warwick, RI 02886
Upon arrival to room 416. The floor looked like it had not been cleaned in a week. there was peanuts, food crumbs, hair, plastic on floor. Two small flying bugs were on the desk top. the little shampoo bottle had been previously used and less than half full. the handle to closet door came completely off when we open the door. we called and requested a manager come to the room. Manager Rita Harfouch came 20 minutes later with bottle of wine and free bkt coupons. we first showed the manage the bugs, the shampoo bottle and the dirty floor.also the ice machine was broken. we request manager rita move us to a clean room and requested a refund for the 2nd night. rita returned 50 minutes later and gave us another room key. manager rita said she would take care of the 2nd night refund and call me to confirm. we checked out of the hotel at 5am next day. manager rita never called and never returned our emails or phone messages. 5 days later(may 29, 2019) we checked our credit card statement and noticed an additional charge of $118.53). Now june 2, 2019 I called/email rita inquiring about the charges post check out. I have called the hotel 3 times today and have been left on hold 15 mins +. PLEASE HELP ME WITH MY CONCERNS, IM NOT GOING AWAY. I AM A FREQUENT TRAVELER AND HAVE USED WYNDHAM MANY TIMES AND ALWAYS SATISFIED. I FEEL LIKE I'M BEING ROBBED. PLEASE CONTACT ME AT 386-492-4647 east cost time. this property is filthy. the service was pathetic from the check in process to the dirty hallways and rooms.

Ok first they sold us a package and then we got something totally different then what they promised. Once we listened to the recordings and got ahold of supervisors and finally got what was actually promised to us, it took about 2 weeks to get everything squared away! so we were already pretty frustrated with everything by the time we got to our hotel. Then they said my husband and I had to attend a presentation but we had our kids with us on vacation and did not feel comfortable leaving our small kids with some stranger so just my husband went to the presentation while I stay with our children. Then they told my husband that I HAD to he there and that we would have to pay for our hotel stay and we would not get the $129 back that we paid ahead of time or the $100 taxes that we had to pay once we got here, which we didn't know we had to pay till after we paid for the package. There was just a lot of fine print and loop holes and to be honest it was the worst experience of trying to get a hotel stay I've ever had to deal with in my life. I suggest just going on trip advisor or expidia and just getting what u pay for up front. Now we have to pay way more then what we would have ever paid for a hotel, plus we lost money and time all because we didnt want to leave our kids with a stranger they provided , it was just a horrible experience and honestly I hope I can warn other families about this so they don't have to go through the head ach or the money loss which we have 5 kids and can't afford any of this! We should have just bought our on hotel rooms like we normally do!!!! I'm disappointed I'm frustrated and I feel like I was done wrong and cheated and scammed

Poor Sevice a Wyndham Garden Cheverly Md. 5/23-/26/2019. No A/C on lsat night of stay. Call upper management, no response. Room had holes in wall. Bathroom door damaged. House keeping not very good. Request refund for stay.

My family and I stayed at the Ramada by Wyndham in Indianapolis Indiana on Friday, May 3rd. Checking in was easy, we got to the room and found big holes in the ceiling of the bathroom, the wall mounted hair dryer only half way screwed into the wall, cob webs all over the ceiling, exposed pipes, dirty stained bed linens and wall paper peeling off. We ask for a different room and was moved only to find the second room in almost the same shape. We then ask for a refund and was denied. I have a couple of pictures just to show how bad they were. Please feel free to contact me with any other questions or more pictures.

Poor Sevice, room damage, no AC , at Wyndham Garden, Cheverly MD. Returning customer, very bad experience on trip this past weekend 5/23 to 5/26/2019. File local complaint with Director of sale, no response. Seeking compensation for poor Sevice. Thank you

i booked 11 rooms at the baymont by wyndham hotel located at 11255 Boardwalk Dr, Baton Rouge, LA 70816 on may 24-26 2019. After my members checked in and gotten situated they left the hotel for a few hours to attend an anniversary celebration. when they returned back to the hotel my president entered a room she thought was her's. she quickly realized she was in the wrong room. then she said it wasnt possible so she checked the room number again and yes she was in another room that had the same key card info as her very own room. she became histerical and called the other members to see if they had a problem with their keycard as well, true enough they did....she actually opened another members hotel room with her keycard that was only supposed to be programmed for her room only. so she went to the front desk to complain about the situation but there was no manager on duty, so she left a message for the manager to contact her as soon as he came in and to also give me a call since all the rooms were in my name. this happened that friday night no one has contacted me yet. i made a couple of calls to the hotel itself and i left messages for the manager to not charge my debit card for the rooms until he contacted me about the situation, he still never called so tuesday may 28th 2019 about 11am i decided to call the hotel one more time before i started making calls to the corporate office and luckly the manager answered the phone. i explained the situation that happened over the weekend and he told me he was aware of it, and i did express my concern about how i didnt recieve a call about the problem from the hotel itself. i basically told him i would love to resolve the situation without having to call the corporate office. he said he was gonna look into everything and give me a call back before he charge my card. the older members who were in their rooms relaxing also called me and expressed how uncomfortable they were with the situation and everyone was in an agreement that they never want to stay at another baymont hotel again. they wanted to write a review about their stay but i asked everyone that stayed at the hotel to let me see if i can get thinks situated first before they do that. and not only that the ceo of our organization is pushing me to get this resolved before he take matters into his own hands. i need someone from corporate to give me a call @ 678.668.1761.

I was in Texarkana for a graduation. The hotel was selected by a family member of friends I was travelling with. My stay was not pleasant at all because I'm now suffering from bedbug bites received at you hotel. I reported finding ants and a bug I could not identify in my bed (Room 620) to Carole Hodges on the morning of Thursday, May 23, 2019. She moved me to room 615. I have never seen a bedbug and have never been bitten by one. I have submitted a formal complaint through your company's website. I will also call the city of Texarkana Health Department because I discovered through the internet that your hotel was partially shutdown last year for infestation of bedbugs. I have traveled over nearly half this nation and have stayed in hotels from no-stars to 5 stars; and have never encountered anything like this. According to the American Academy of Dermatology bed bug bites may appear on the hands, face, neck, arms, or legs. They can take a few days to show, or it might be as long as 14 days for you to see signs of a bite (with multiple bites, welts may form in seconds). I have never had anything like bed bugs ever in my home, church, or workplace. So, my stay was memorable if anything but not for anything good. It was truly one of the worst experiences I have ever had. I have spent the past few making sure that these things do not invade my home.

My husband and I recently stayed at your Super 8 hotel in Fernley, Nevada. We checked in on April 11 and checked out on April 15. The location of the hotel was wonderful. However, the condition of our room, #117, was beyond belief. The room was horrible. We had to unplug the microwave to use my hair dryer. And we had to unplug the microwave and television at night to charge our devices. When we first got there, I checked out the bathroom and found a urine splotch in front of the toilet. The safe looked very “unsafe” to even touch. The heating unit was filthy. The door to the room had a large gap around the whole door and the outside air was coming in. Not good for efficiency. I understand the policy of not cleaning the room every day, but clean towels and having trash emptied would have been nice. Everything in the room really needed replacing. I’m attaching pictures so you can see what we walked into.

On a positive note, the location was great and it was quiet at night. It’s too bad the hotel is so run down. Get your corporate people to get a remodel done. Would stay there again if it was updated. This room was definitely not worth $79 a night. I would like to get an adjustment to the $300+ that I paid. This room should only cost $25 per night.

Thanking you in advance for your consideration of this matter. My colleagues and I travel frequently through Fernley, and at this point, I cannot in good conscience recommend your facility. It would be very embarrassing.

Sincerely,
Christine Arnett

The pictures are below.

My complaint is against the construction company (TopLine Hospitality) Wyndham is using to work on the rooms here in Kona Wyndham Resorts. I'm on vacation here in Kona and I'm hearing all this Vulgar swearing, weed smoking, talk of cocaine use and fighting amongst their employees. When I talked to their Supervisor, he snubbed me and brushed me off. I tried talking to the Wyndham Manager Luke but he was busy. I'm sorry I waited a month to complain but my conscious isnt having this.

Good morning. I had a 2-room reservation at the Baymount Inn and Suites in Mobile,Al on May 25th. My family and I were traveling and we booked a one night stay in advance of our travel. I have always had a great experience with my Baymount stays before, so this was a no brainer! Upon arrival, you could tell that they were unprepared. The receptionist told us that “one of the rooms may not be clean”. She was right, except neither room was clean. The bed sheets were visibly used, the bathrooms were dirty, and there was mold of the window curtains. We literally opened the door and walked out, using nothing. I peacefully went to the front desk, and asked for a refund and cancellation. I was told sternly “NO”. So my family and I left and went to another hotel, spending more unforeseen money.
I am writing this today for 2 reasons. First, to make you aware of the conditions of this particular hotel so that others in the future are not disappointed. Secondly, to seek a full refund of charges that we made to my credit card. I know from many stays and experiences with Wyndham hotels that this is not characteristic and commonplace. I want to continue my stays in the future for years to come, and I think that a refund for each of the 2 charges incurred (2 for $78.66) would be a good gesture. Thank you for reading this, and I look forward to hopefully many positive reviews in the future!
Thanks!
William Bryant Bell
318-366-3884
Bryant.bell@rpsb.us

Arrived at Travelodge on Airport Toad in Jacksonville,Fl, on Saturday 5/25. We got to our room, no problems. Tried internet (WiFi), and problems started, No internet connection. Husband went to front desk several times, front desk had service but rooms did not. Pool was not available to use until Wednesday or Thursday due to some issues. Today we asked housekeeping to empty our tiny garbage pails and give us clean towels, left room till 5:30pm, came back to No clean towels and garbage pails not emptied. We were supposed to stay here till Griday 5/31, we are leaving Tuesday 5/28, due to us hating this hotel room.

Sincerely,
Denise and Barry Dorobkowski

I’m hoping I’m sending this to the right place regarding a Laquinta hotel located in Andover Massachusetts.
I made a reservation 5 months in advance for a May 2019 stay with my family. The hotels web site stated the hotel was fully renovated and had a three star review so I was not expecting any surprises. When I made this reservation I requested a handicap assessable room. Needless to say upon check in I was not assigned a handicap room, I tried explaining to the desk clerk that I have prosthetic legs and I need an assessable room and asked for this when I made this reservation, she stated the hotel was full and there was no assessable rooms available. So I had to deal with it...Upon going to the room we were shocked to see that the common area was in total disarray, no wallpaper on the walls, the room numbers on the doors were upside down, the carpets in the halls were dirty and sickening. To add to this, the management at this hotel assigned us to a room in between a full floor of school kids, “yes school kids” my family got absolutely no sleep during this stay!! These kids were yelling and screaming in the halls at all hours, playing soccer in the halls etc. calling the front desk didn’t help, they sent their security person up but nothing changed. I was assured by the front desk folks that we would be moved and that didn’t happen. In addition the room cleaners did not do a complete daily cleaning, the tub was never touched nor were the floors vacuumed. This trip was both for business and pleasure related, I have never been so discouraged staying at a hotel and I stayed in many. I’m sending this message to you not to bash the hotel but to use this message as a learning tool to better train your management and staff to be receptive to their patrons so they could get repeatable cliental. It’s unfortunate that this stay tainted me as well as anyone in my corporate staff form staying in a Wyndham based hotel chain in the future. Warmest Regards.
Rick Savard
Phone-978-799-3544

I stayed 2 nights in the microtel by wydum I. Manchester Tennessee this weekend and we we checked into our room we notice that it had not been cleaned. The was pee on the floor and running. Down the side of the towel. There was people’s hair on the wall of the shower and there were no clean towels. I went do t to the front desk and told them and they assured me that h. I returned later that evening it would be taken care of. I return 7 hours later and the lady at the desk stopped me as I was walking in and told me that my room was cleaned. So I went up and it was not still pee on the floor and no towels anywhere. The next day we went out for the day and came back late and yet again now one came in to clean the room or add towels or empty the trash. I went so t to the desk again and they had me wrote it on a scrap piece of paper and she said I can’t promise it will get taken care of because they are getting ready to fire me anyways. Your breakfast that they provided had a child couldn’t be more then 15 or 16 years old hadleing the food with no gloves nothing. I would never stay at your hotels again nor would I recommend it to anyone I know.

I am a long time Elite points member of La Quinta rewards! Since this merger with the Wyndham chain, it has been the most difficult and unorganized booking, ever! I have used points on some stays, some not. But on EVERY occasion, the service of whom I am making this reservation, has been abrupt, and at times rude! And, one of the most glaring problem.....is you CANNOT understand them! This has happened to me now 3 times IN A ROW! I am sooooo disappointed in this merger! We LOVED the LQ’s and their reservation people were on and above Super friendly! I do not like to have to be continually asked to join some vacation package, on every time I call! Or rent car! For years, we have had such great service and easy reservations, that is has been a beating, dealing with y’all.

I checked into Wyndam gardens in Balt/Wa on 5/24 to 5/27 around 11pm. It did not look like the pictures on line but that's expected. The front desk person was dry and not welcoming but that did not bother me. We went to our room which was average but for the price that was expected. One of the bedding had holes in it, but was clean.
Then next morning I was awakend by doors slamming from 7am to 8am.
Come to find out housekeeping was on my floor.
I left for the day and came back at 11pm. I tried going in the building at the entance near my room and key did not work. Another couple also tried and theirs did not work either. We both went to the from desk and Andre assured me it would. We got to the room and it did not work. Had to head back to Andre again and he escorted me to the room and this time it worked. I am here to visit my sick mom in the hospital and if that's not enough stress, and all I wanted to do was go to bed and I had yo deal with more stress at my hotel.
This hotel dies not meet the Wyndam standards at all.

Days inn Wyndham North Fort Lauderdale ..the worst hotel stay ever in 60 years!! The evening clerk who said she was new refused to send airport shuttle at 7pm so I had to do an uber..when error was discovered no adjustment made. Rooms were paper thin and noise in adjacent room and parking lot all night. In the morning at 640 while waiting for shuttle, desk clerk will not allow guests in lobby and you have to wait on bench outside for shuttle. Evening clerk too busy to be able to see if she could print an emailed boarding pass since no printers or computers available to guests. Staff very unhelpful.

We are booked at Baymont Inn in Braselton, GA. We entered the room to find it had not been cleaned to standards.

Stayed 4 nights at your Howard Johnson Hotel in Elk Grove Village . Moved from Chicago 16 years ago . We have been staying at this Hotel for about 14 yrs , when we go back for a visit . This time the carpet in our room was so filthy , my feet stuck to it ., couldn't sit on the cushion by the window because it had black gooey stuff on it , plus we didn't get a single towel or sheet that wasn't stained or ripped ! So disappointed , will not be going back to this place ever. Thank you Gloria

I want to file a complaint and please be aware I am also filing a complaint with the better business bureau and any other governannce offices I can find, I will also email the following individuals Michael D. Brown, Noah Brodsky, Olivier Chavy, Mary Lynn Clark, Brad Dettmer, Michael Hug, Kimberly A. Marshall, Jeff Myers, Geoff Richards, Barry Robinson, James Savina, and any other senior officers I can find. I called to ask of my confirmation email for a vacation offer that I paid for. The young lady i spoke to was very condescending and rude. After I received the information I needed I hung up the phone. She called me back and called me a "Fucking little bitch" I tried to call and speak to a supervisor another lady answered and told me that there were no supervisors available, when I asked he name she hung up on me again. I called again and I was able to get the name of the next customer service agent named Stephany Eliot. She refused to pass me to a supervisor. These call are supposedly being monitored and recorded so I am certain with some due diligence you can find these totally unprofessional individuals. My initial call was made at 5:16 Eastern on May 23 2019, her return call was made at 5:22. I would like sever disciplinarian action taken on theses individuals and i want to be compensated for being treated in this manner

Made promises that we could book a hotel during the summer when we bought. After we purchased they have no availability and they should’ve known. They refused to refund us our money. Lotta promises no results

I am so angry.. I spoke to a representative because I had 2 bookings for the same date.. went online to try and cancel and assumed that it was cancelled when in turn it was not.. so I go and cancel again and stated that my points of 152 had been forfeited.. so I was told I have lost all of these points without having a chance of even using them.. I would like to speak with another representative because this is our first time booking anything for a vacation and now we have lost them.. we got the card so that we could use them.. we actually had to pay the card off when we first applied for it which was $3,700 and now we have lost the points after having to pay all of this money towards this credit card. I would appreciate a phone call to get these points reversed to my account.. 240-551-6077.. VERY UPSET!!

I am currently at Wyndham Grand Desert in Las Vegas, room 976, where I am an owner. I requested an accessible room , and I was given room 976.

In this room there are 2 bedrooms, but the accessible shower and safety bars in the shower and around the toilet are in the non master bedroom, so me, the owner has to get the guest bedroom which has basically 2 single beds.

In the master bedroom there is a king bed, jacuzzi, a nice shower stall and a washer and a dryer. This is unacceptable to me.

The fix is easy, put safety bare in the master bath shower and master toilet. When I went to the front desk to complain, I was told all the accessoible 2 br units are the same.

I tried to take a shower in the guest shower, which is equipped for a wheel chair to simply roll in, all I got was water all over the floor, making it quite hazardous to walk away from the shower. This is also a fall waiting to happen

To whom it may concern:

My stay at Wyndham in Fort Myers was fine, but what has made me angry is the fact that I keep receiving email solicitations. When I book a hotel, I provide my email address solely for the purpose of providing a contact email in case there is a problem with my reservation. It is not provided for the purpose of continued solicitations. But what makes me even angrier is the fact that your solicitation emails do not provide the ability to "unsubscribe" as other companies do. That practice is inexcusable.

I am respectfully requesting that my name be permanently removed from your contact list going forward. If I continue to receive these emails, I will no longer do business with Wyndham.

Thank you,

Chris Lovett

On Saturday May 18, 2019, I checked into your hotel, which I had previously booked on-line. I purposely sought out a pet friendly hotel & paid for the room thinking I was set for myself, my boyfriend & my dog. After driving 5 hours to arrive at the Travelodge (Fort Myers, FL), I was then told that I did not have a pet friendly room nor did I pay for one. But that was shortly rectified by me agreeing to make a pet payment which I thought I had done in the first place. Then I was asked to sign a "Good Neighbor Policy", which states that rules such as: No Loud Noise or Disturbances, No DRUGS/ ILLEGAL SUBSTANCES, NO DISORDERLY CONDUCT & NO SOLICITATION of ANY NATURE to occur on the property. However, I was quite disturbed to encounter not just one but all of these incidents. The stairwell that I needed to use to get to my room had people using drugs right there as well as people outside my building selling drugs as well as Lord knows what! I felt very unsafe and after getting into my room & did not leave again until the morning whereas I was unable to get the rest of my belongings or let my dog out to go to the bathroom! I was constantly looking out the window because of all the sounds of loitering & inappropriate behavior, therefore I had a very restless night because I had felt so anxious from these immoral activities. I would have taken photos but I didn't want to jeopardize my safety. I am very disappointed with this stay considering I have frequented other establishments of your WyndHam Hotels & not experienced this type of situation before. On one final note , when I was checking out & I spoke with the employee at the front desk , I felt like I was just shrugged off & she just acted like I should have dealt with it , this in turn did not show me any professionalism! I will not be recommending this place to any of my family or friends! I will be posting on various review sites about this horrible experience!

This was the email I received today! RUDE!!!!!

Dear Keith,

Sorry you stayed 3 days under such bad conditions, but if it was that bad you might have asked for another room and I'm sure we could have accommodated you. Safe Travels,

Sincerely,
DAVIDSON BARLETT
General Manager/Owner
Super 8 by Wyndham
davebarlett@gmail.com
(305) 992-6706