Wyndham Hotels Complaints Continued... (Page 7)
1007+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
Stayed 4 nights at your Howard Johnson Hotel in Elk Grove Village . Moved from Chicago 16 years ago . We have been staying at this Hotel for about 14 yrs , when we go back for a visit . This time the carpet in our room was so filthy , my feet stuck to it ., couldn't sit on the cushion by the window because it had black gooey stuff on it , plus we didn't get a single towel or sheet that wasn't stained or ripped ! So disappointed , will not be going back to this place ever. Thank you Gloria

I stayed at super 8 in Taylor Michigan. Never again. The first room the key didn’t work come to find out it was under construction. Second room the bed had dirt, leaves, grass in it. The third room smelled of smoke, toilet seat was loose. Shower was nasty, exhaust vent was hanging from the ceiling. Bathroom door had a hole in it and was patched with contact paper and door handle was falling off. The refrigerator leaked water in the floor which wet my clothes so I had to wear wet clothes. I ask for a refund after all the trouble and was told no. I would expect better from a motel with your name on it. I would like someone to refund my money! I do have pictures to verify my complaints.


I want to file a complaint and please be aware I am also filing a complaint with the better business bureau and any other governannce offices I can find, I will also email the following individuals Michael D. Brown, Noah Brodsky, Olivier Chavy, Mary Lynn Clark, Brad Dettmer, Michael Hug, Kimberly A. Marshall, Jeff Myers, Geoff Richards, Barry Robinson, James Savina, and any other senior officers I can find. I called to ask of my confirmation email for a vacation offer that I paid for. The young lady i spoke to was very condescending and rude. After I received the information I needed I hung up the phone. She called me back and called me a "Fucking little bitch" I tried to call and speak to a supervisor another lady answered and told me that there were no supervisors available, when I asked he name she hung up on me again. I called again and I was able to get the name of the next customer service agent named Stephany Eliot. She refused to pass me to a supervisor. These call are supposedly being monitored and recorded so I am certain with some due diligence you can find these totally unprofessional individuals. My initial call was made at 5:16 Eastern on May 23 2019, her return call was made at 5:22. I would like sever disciplinarian action taken on theses individuals and i want to be compensated for being treated in this manner

The GM was unprofessional to my husband and I, the rooms were dirty we saw black mold and smell like mildew from the leaking water above the room upstairs visually saw the door frame which was breaking from around the door. The lady from the front desk move us to another room, which was a little better, but the entrance to our room was infested with big yellow jacket Bees they I am allergic to, if bitten from one of them I were be in emergency room or could die. We left and checked out. Megan Wilks didn't care was rude and charge me CD for the room anyway, didn't even attempt to satisfied the complaint. I am so disappointed in Wyndham. We stayed @ Hawthorn suites in Grand Rapids MI. Bad place to stay.

Made promises that we could book a hotel during the summer when we bought. After we purchased they have no availability and they should’ve known. They refused to refund us our money. Lotta promises no results

I stayed at your Wyndham Garden in San Jose and I am not happy .
Below is copy of the email that the GM refused to answer me . Mr Andersen
Okay so I stay at your hotel on Friday night and I was not informed by Melia that banking with Wells Fargo would be an issue for my billing so you guys took 200 plus out of my account so I had to eat crackers for supper. Then the next day you guys put the money back into my account and now I get a negative because you guys charged me again for the room ???
James Reitz

I am so angry.. I spoke to a representative because I had 2 bookings for the same date.. went online to try and cancel and assumed that it was cancelled when in turn it was not.. so I go and cancel again and stated that my points of 152 had been forfeited.. so I was told I have lost all of these points without having a chance of even using them.. I would like to speak with another representative because this is our first time booking anything for a vacation and now we have lost them.. we got the card so that we could use them.. we actually had to pay the card off when we first applied for it which was $3,700 and now we have lost the points after having to pay all of this money towards this credit card. I would appreciate a phone call to get these points reversed to my account.. 240-551-6077.. VERY UPSET!!

I was a guest of Your hotel in Jacksonville Nc from 5/16 to 5/18. My Marine son was having surgery and I decided to stay closer to the hospital on base. The room was horrible. The smell of smoke was unbearable to the point that I purchased my own air freshener. The cable remote was brokee in two pieces. The bathroom was filthy with mold in the tub and hair all over the floor that II had to clean what was left behind. The day of my sons surgery I returned to have a light streams of water for hours to include the shower and the sink and the toilet which was unflushable . I have stayed at many of hotels in the area and have never been so disgusted to have paid for and had to stay in such a disgusting place. The lobby looks nothing like the rooms and the rooms on the website are deceiving from what they actually are. I wish for reienbursmen and will be contacting the better business . I can't understand how this hotel has a 93 A rating in it's obby.


I am currently at Wyndham Grand Desert in Las Vegas, room 976, where I am an owner. I requested an accessible room , and I was given room 976.
In this room there are 2 bedrooms, but the accessible shower and safety bars in the shower and around the toilet are in the non master bedroom, so me, the owner has to get the guest bedroom which has basically 2 single beds.
In the master bedroom there is a king bed, jacuzzi, a nice shower stall and a washer and a dryer. This is unacceptable to me.
The fix is easy, put safety bare in the master bath shower and master toilet. When I went to the front desk to complain, I was told all the accessoible 2 br units are the same.
I tried to take a shower in the guest shower, which is equipped for a wheel chair to simply roll in, all I got was water all over the floor, making it quite hazardous to walk away from the shower. This is also a fall waiting to happen

My family, the Stone family, has scheduled our annual family reunion in Atchison, Kansas, the birthplace of most senior members in our family, for July 19-21, 2019. My sister-in-law, Dr. Jessica Stone, contacted your hotel months ago and reserved a block of 15 rooms for the family. At the time, Jessica was told that family would have until June 15th to make their reservations. After this date the rooms would be released to others.
I called your hotel this morning (5/21) to make my reservation, but the AmericInn-Wynham employee (Rachel?) I spoke to said that the rooms had been released and were no longer available. She also said that my sister-in-law had been informed about the cancellation of the rooms by someone named Kim. Following my conversation with your employee, I contacted my sister-in-law Jessica to see what the plan was. She promptly reached out to your hotel, then relayed back that she had *not* been contacted by the hotel about the cancellation. I called your office back, spoke to Rachel, and she further informed me the Stone family contract had been denied in order for your hotel to honor a contract with another party!
I am appalled that your Atchison hotel would conduct business in such a manner. This action threatens to topple our reunion plans. Please address and remedy this situation as soon as possible so we don't have to cancel plans for 70+ people.
Shannon (Stone) Santschi
913.980.8804

To whom it may concern:
My stay at Wyndham in Fort Myers was fine, but what has made me angry is the fact that I keep receiving email solicitations. When I book a hotel, I provide my email address solely for the purpose of providing a contact email in case there is a problem with my reservation. It is not provided for the purpose of continued solicitations. But what makes me even angrier is the fact that your solicitation emails do not provide the ability to "unsubscribe" as other companies do. That practice is inexcusable.
I am respectfully requesting that my name be permanently removed from your contact list going forward. If I continue to receive these emails, I will no longer do business with Wyndham.
Thank you,
Chris Lovett

I was a guest at Bat Sheva Jerusalem May6-12.
The worst hotel I’ve ever stayed at.
On May 11 my daughter and I went on tour from early morning and when returning I found that my iPad had been taken. I should have put it in safe but as it was early and I was in a rush, I just shoved it into my suitcase. Anyway, I was so shook up and told the person at the desk and she said they would investigate. Anyway, to make a long story short, I didn’t receive even an acknowledgement from management that the incident happened for a week and that was only because I emailed. And, not even any kind of apology. They claim that no employee took my iPad while I can say with 100% certainty that someone took that iPad from my room. It is unacceptable that a hotel can have dishonest ppl working there with access to guest room keys!
Apart from all that, I can tell you that housekeeping is minimal. No clean glasses and dirty plates left by elevator for at least 24 hrs. The closet has a refrigerator in it that lets out so much exhaust heat that whatever is in there gets hot. Hanging rod up so high with attached hangers- impossible to use. The people at reception are unfriendly and indifferent. A friend of mine was also staying there and the taxi driver who came to pick her up was yelled at and questioned as to where he was taking her. Unbelievable!

On Saturday May 18, 2019, I checked into your hotel, which I had previously booked on-line. I purposely sought out a pet friendly hotel & paid for the room thinking I was set for myself, my boyfriend & my dog. After driving 5 hours to arrive at the Travelodge (Fort Myers, FL), I was then told that I did not have a pet friendly room nor did I pay for one. But that was shortly rectified by me agreeing to make a pet payment which I thought I had done in the first place. Then I was asked to sign a "Good Neighbor Policy", which states that rules such as: No Loud Noise or Disturbances, No DRUGS/ ILLEGAL SUBSTANCES, NO DISORDERLY CONDUCT & NO SOLICITATION of ANY NATURE to occur on the property. However, I was quite disturbed to encounter not just one but all of these incidents. The stairwell that I needed to use to get to my room had people using drugs right there as well as people outside my building selling drugs as well as Lord knows what! I felt very unsafe and after getting into my room & did not leave again until the morning whereas I was unable to get the rest of my belongings or let my dog out to go to the bathroom! I was constantly looking out the window because of all the sounds of loitering & inappropriate behavior, therefore I had a very restless night because I had felt so anxious from these immoral activities. I would have taken photos but I didn't want to jeopardize my safety. I am very disappointed with this stay considering I have frequented other establishments of your WyndHam Hotels & not experienced this type of situation before. On one final note , when I was checking out & I spoke with the employee at the front desk , I felt like I was just shrugged off & she just acted like I should have dealt with it , this in turn did not show me any professionalism! I will not be recommending this place to any of my family or friends! I will be posting on various review sites about this horrible experience!

This was the email I received today! RUDE!!!!!
Dear Keith,
Sorry you stayed 3 days under such bad conditions, but if it was that bad you might have asked for another room and I'm sure we could have accommodated you. Safe Travels,
Sincerely,
DAVIDSON BARLETT
General Manager/Owner
Super 8 by Wyndham
davebarlett@gmail.com
(305) 992-6706

Stayed at La Quinta BY Wyndham at 1301 Huguenot Rs in Midlothian, Va. on 5/15/2019. Paid for 2 rooms both rooms had two beds each and ALL FOUR BEDS were dirty. Called front desk and was given two new rooms with king size beds, only to find out that the toilet would not flush in one room. At 1:00 am a man unlocks our door and enters because Trey the young man own checked us in did not record the fact that he had assigned us new rooms. And the Next morning at 7:30 am we were awoken by a very angry knock on our door from management demanding we come down to the front desk. Once there we were accused of being squatters. This hotel doesn't even rank high enough for a tip of a corner of a star. I would NEVER recommend this hotel to anyone.

This was one of the worst hotel experiences I've ever had.
Firstly, it's a non-smoking establishment, and yet my room reeked of tobacco and marijuana smoke.
The furniture was cracking and in disrepair.
The AC didn't work.
There were exposed conduits behind the switches and lights.
The door lock was missing 2 screws.
The water in the shower never got hot.
The curtains didn't close all the way.
The toilet didn't flush properly.
There was dirt in the corners.
But the worst was the Hot Tub. I ordered a suite in the hotel specifically because of the in-room hot tub. But when we turned it on, black flecks started shooting out of the Jets. The tub also didn't have a bath mat, nor did it have any hand holds to assist in getting in and out... Because of this, I actually slipped and hurt my leg.
If this is the kind of care they put in their top tier rooms, I can only imagine how terrible the regular rooms are.


I stayed at the days inn I normally stay there never have problems . I’m assuming it was the area and the people . They were very rude and not welcoming. Paid 89.59 in cash had to have a card in file was charged the 89.59 plus 150.00 for a smoking fee. I never once smoked in there. There was Tobacco in the trash where I rolled my cigarettes but there was no smoke smell or butts in that room . I feel like it’s a way there getting money from people because there is no proof that I didn’t smoke in the room . this is a issue that should be easily solved once I checked out they never once said the room smelled like smoke so then they shouldn’t Have charged my card once they checked and seen there was no smoke. I feel like they went through my trash and seen tobacco in there and just felt they could say I smoked in there which isn’t correct also have a receipt showing I paid cash so I shouldn’t have been charged 2 times

I was ripped off my deposit after i was told i smoked when I dont smoke. The rooms were disgusting smelled of human urine dirty floors and hair in bathtub. A empty baggie on the floor next to the bed. Clearly the room was not cleaned. And to be called a lier and have them steel my deposit because they dident clean is the most horrific treatment I've ever had then i was told to leave or she would call the police when i was waiting for the manager. She knew exactly what she was doing and probably even pocketed my deposit. So i had to leave with it or talking to management.

Please check the travel lodge in tacoma wa by the army base they are attaching the Wyndham name to a very shady place not.only very dirty it's expensive and unsafe with terrible front desk people .I truly think you should have them stop using your good name ..its the worst.place I have ever seen in my life

I have called the front desk a total of 4 times (1 on 5/16/2019 and 3 on today 5/17/2019) complaining about the same issue. The TV channels are intermittently fuzzy and a message keeps popping up on the screen to purchase the channel. It happens on all channels. The clerk on the evening shift was the one who answered the phone each time. He said he would come up to check it but never did. Over a 5 hour span, I called 3 times. He seemed genuinely UNCONCERNED with my issue. I paid for 4 nights and I want 4 nights to watch TV.


Dealing with Wyndham Customer Service is at best frustrating. Their English as a 3rd language call centers make communication difficult. The alternative email option to their complaint dept is a farce in that they limit the input. The corporate message becomes, "we want to appear to know where our problems lie, but we don't really care for the details. We hope to give you the impression we care if you have issues with a property, but we're not going to do any follow-up, so the details aren't important." The fact there is no ability to add pictures to an email nor the ability to contact anyone in the corporate hierarchy speaks volumes.

Howard Johnsons Hotel in ST. Augustine's Historical District Fl Room 162 from May 12th to the 14th' sink backed up constant, gross matter. badly rotted.
Tub rotted, lined with fabric, gross to stand on. mold on ceiling across room. Floors filthy.

Very poor Service ... trying to file Complaint: filed Complaint on-line, #1334794, was sent a “blanket e-mail”, to call Customer Service, directly: did that, on 5/16/19, my Complaint was not found: Account Supervisor, was rude, did not offer any Resolution ( Jessica / Canada Office ).
Have never experienced such rude discourse, for a Complaint: cannot get Situation resolved.
Found fresh blood stains, on my Pillow Case ( 5-6 ): took Pillow Case to Front Desk, upon checking out: was told to call Manager, on Mon., did that, still only given a 50-60% discount, at that particular Wingate/Wyndham Hotel: Blue Ash, Cincinnati, Ohio
Followed up with Account Supervisor, Jessica, who was extremely rude & did not aide in getting Sotuation resolved.

We recently stayed at the Days Inn by Wyndham in Bowling Green. Knowing the quality of Wyndham hotels, I chose it over other properties, with the idea Wyndham would not be affiliated with a subpar property. I was wrong. The property was unclean, poorly appointed, my husband wouldn’t even shower in the bathroom (let alone me). There were homeless people in the parking lot and we were put on a smoking floor. All together, one of the worst experiences I’ve had at a hotel.

Wyndam Destination - 515 Gravier Street, Suite 200, New Orleans, LA 70130, (504) 558-5887. My girlfriend and I were on vacation on 10-13 May in New Orleans and experience one the most unprofessional form of behavior by your Wyndam Destination sales team during our visit. We happen to stroll into one of your Travel locations looking for places to go during our visit. We agreed to listen to the Wyndam 90 minute sales pitch about buying into the Wyndam Destination property. During the initial pitch, there was no obligation that we had to make a decision. For sitting through the 90 minute overview, we would be given a Riverboat cruise along the Mississippi that included a buffet for $20. However, two of your sales personnel, Scott, Branden and some other unknown person tried to box the two us into a corner into signing up to Wyndam property utilizing unprofessional behavior or rudeness, intimidation, stall tactics, played the guilt card, lack of patience, lack of candor, and many of their failed leadership traits. They even had the nerve to blame me and my girlfriend of wasting their time. They could not answer any of our questions pertaining to taxes, property value, etc. When shown one of your properties, it was as if we didn't matter. They tried to continue to force us to sign up to a Wyndam Property. As a result, we spent over two-half hours of our vacation dealing with this. They refunded our $20 but knew that the Riverboat cruise that we signed up was sold out the day prior, but provided us a $25 gift card. But, nothing can erase the unprofessionalism we experience. I spoke Joseph J. Simons - FTC that your team in New Orleans may have violated the law in Truth in Hotel Advertising Act of 2016; and USC 3617 (Interference, coercion, or intimidation). Our vacation was almost ruin because of your Wyndam Team.

I sent in a request for a corporate account in February 2019 and received a response asking for additional information. The email said we would receive a response from Corporate Sales after reviewing our information. However, to date I haven't received any further communication from Wyndham. I'm disappointed in Wyndham that I went through the effort to get the requested information, answer all the questions, and send you our response. Below is the body of the response I sent.
Thank you for your interest in obtaining a corporate rate with Wyndham Hotels & Resorts, Inc. While your interest may be in a single property, if a corporate rate is granted, you may be able to gain access to all of our hotels. Wyndham Hotels & Resorts is the largest hotel franchising Company in the world, with nearly 9,000 hotels across more than 80 countries on six continents. Through our network of approximately 790,000 rooms, we appeal to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®.
To get started with the review process of your request, we need some additional information from you. This information allows us to better understand your lodging needs. Please note, it is important to look at the overall needs of your organization, not just one department.
• Does your organization have an existing travel program for your employees?
A. We are an oil field service company whose employees work at remote drilling rig locations. Crews of 2 to 6 usually stay at the nearest motel and sleep two per room – one during the day and one during the night.
• If so, who is responsible for program?
A. Diversified Well Logging, LLC has four divisions located in Reserve, LA; Corpus Christi, TX; Odessa, TX; and Eighty Four, PA. Each Area Manager is responsible for employees in their own divisions, with COO Aaron Swanson in overall charge of Operations.
• Last year, what was your current lodging spend in revenue and/or room nights?
A. $673,850.34 spent on rooms booked through CLS for the period 1/1/18-12/31/18.
• What primary cities do you require lodging for your travelers?
A. Our employees usually stay in mid- to large-sized towns and cities throughout Texas, Louisiana, Pennsylvania, West Virginia, Ohio, Wyoming, Colorado, New Mexico, Oklahoma, etc.
• Please describe how your employees make hotel reservations today?
A. We have been using a booking company called Creative Lodging Solutions to book rooms. Area Managers, Field Supervisors, and Administrative Assistants then call CLS with the lodging request. For purposes of a Wyndham account, these individuals would contact motels directly to arrange rooms.
• Currently, which brands of hotels do your employees typically stay?
A. Baymont Inn & Suites, Grand Eagle Ford Lodge, Ramada Inn, Microtel, Hampton, America’s Best Value, etc. – many (but not always) at motel chains that operate under the Wyndham brand.
• Is there anything else we should know about your lodging needs which would help us determine if a corporate rate is necessary?
A. Our crews generally occupy rooms for durations ranging from a week to 2-3 months, sometimes longer. Considering that our crews consist of a day sleeper and a night sleeper, room cleaning is only requested as needed.
After careful review of your information, a team member from our global sales organization will be in touch to review your responses to the above questions.
Sincerely,
Wyndham Hotels & Resorts, Inc.
--Original Message--
From: donotreply@wyndham.com
Date: 02/12/2019 12:24 PM
To: corpsales@wyndham.com
Subject: Corporate Request
Topic : Corporate request
Brand ID : WHG
Brands :
1. All Brands
First Name : Casey
Last Name : Clark
Address 1 : 4929 Neptune
Address 2 :
City : Corpus Christi
State / Province : TX
Zip Code : 78405
Country : US
Contact Phone : 361-654-3106
Fax Number :
Email Address : caseyclark@dwl-usa.com
Company/Organization Name : Diversified Well Logging, LLC
Additional Information : I'm interested in what benefits having a corporate account will provide for our company. We currently use Creative Lodging Solutions, but are interested in changing how we book hotels. We book rooms regularly for our employees located in the field on a regular basis. Many of the hotels we used are part of your brand. Please contact me so that I can ask more questions.

05/15/2019
I filed a complaint on May 5,2019 with Safe Harbor about one of your hotels the Super 8 in Taylor Michigan. Below you will find the letter that I submitted to Safe Harbor after getting no resolution through Super 8. Out of respect for your company I felt it only right to inform you of my actions. I understand that this hotel is independently owned but the name Wyndham is associated with this hotel . As I stated in the letter below I do have photos to verify my complaints.I would appreciate a response.
Safe Harbor
PO Box 30495
Tampa FL 33630-3495
This is in regard to your letter dated 4/23/19. You have ask for more information about my dispute of a bill at Super 8 Motel on 4/13/19 reference #24690519104036803350241.
We arrived at the Super 8 on 4/12/19 around 11:30 pm and checked in. When I got to the room the key wouldn’t work. I went back to ask for another key and met the manager at the elevator, he came to my room and tried his key. His master key didn’t work either. We found out later the room was under construction, I would of thought the manager would of known.
He then directed us to a second room 5 rooms down form the first room. He used his master key and opened the door and let us in. I noticed right away that the window was open all the way without a screen. I thought to myself maybe housekeeping had forgotten to close the window. The manager said I could come and get the key in the morning. At which point the manger had left and as I always do I checked the beds. When I pulled down the covers on one of the beds it hadn’t been cleaned. There was grass, dirt and leaves in the bed. I went directly down to the desk and told the manager that the bed was dirty and requested another room. By now it is after midnight and I had no choice but to stay there because there weren’t any other hotels with vacancies available in the area.
The manager now gives me the key to my third room. When I got to the room it was apparent that the door had been damaged at some point and the door was extremely hard to open and close. First thing I noticed when I entered was the strong smoke odor. I checked the beds and they were clean, at this point I just want a shower and go to bed. As I went to close the bathroom door I noticed that the door had been damaged by what looked to be a fist. The hole had been covered up with a brown looking contact paper that didn’t even match the door. I then noticed as I tried to close the door that the door handle was loose coming off the door. I went to use the toilet I about fell due to the fact the seat was loose. I got in the shower I then noticed the grout was nasty and looked like it hadn’t been cleaned in ages. I heard the rattle of the exhaust fan when I looked up I realized that the cover was hanging from the ceiling. Needless to say my shower was not relaxing after almost falling, the nasty walls and annoying noise in the small bathroom. At that point we all went to bed exhausted from four hour drive and being shuffled from one room to another then another.
The next morning we realized there were only 2 bath towels and two wash cloths for the room. I had already used one of each and my daughter and son-in-law needed to shower. My son-in-law went down and ask for two more towels and wash clothes. My son-in-law was told he had to bring the dirty ones which he tried to explain were being used by my daughter. The day manager wouldn’t give us any more towels. While he was trying to get towels I decided to get dressed. I had left my bag next to the refrigerator and as luck would have it the refrigerator had leaked water all in the floor which saturated my bag!!!!! Needless to say I had the pleasure of putting on wet clothes from top to bottom and even underneath!!! I at that point I went down to the desk to have a conversation with the manager again.
I explained to him my issues from start to finished and said we would like to cancel the night of the 14th. The manager said I didn’t give a 24 notice so I couldn‘t cancel the room reservation for that evening. I said I wasn’t paying for that evening I was cancelling. I also told him that I felt I shouldn’t pay for the previous night because of all the issues. He said I could check out and cancel the room for that evening but I was going to be charged for the previous night. I ask to speak to someone else he said he was the person. There I was 270 miles form home and now had to find a room. Fortunately we were able to find another place for the evening.
I tried to resolve the issue by calling the Super 8 on April16th by asking to speak to the manger. It took three calls before reaching her on April 17th. I talked with her and explained what all had happened. I explained to her the details of my experience and that I wanted a full refund. The manger refused but did offer a 10% discount of a room for a next stay there. Really? Did she really think I would go back there? I told her that her offer wasn’t acceptable. Then she said she would talk to the other two men and get their side of the story and call me back before 5:00pm that day. The manager didn’t return my call that day or the next day. I had to call back repeatedly to speak with her. After two days of trying to contact her I reached her on April 18th. At that time she offered me a refund of 50%, which I refused because it is the principal of the issue. To me that is saying it is acceptable for the Super 8 to treat guests the way were treated. It is also false advertisement when you look on the website and view how the rooms are presented.
To sum it up I was not pleased in any way from the moment I registered until I checked out. Due to all of the issues, some of which were safety issues I feel I am due a full refund. I do have photos as proof of neglect at Super 8.
Thank you I look to resolving this issue.
Claim Number: D1910601078
Jessie Morton

My daughter in law and I stayed at your Port Angeles Wa Super 8 on May 9-10 and in those 2 days we were moved into 3 different rooms. The first one had a stopped up toilet. So they moved us to a second room which we couldn’t stay in the next day because it was already reserved. So they moved us to a third room and when we returned to our room at 7 pm we found some beverages missing and some food.Getting settled we went to close the window and noticed it wouldn’t lock. On further examination we found the locking mechanism had been filed off and the filings were still on the sill. I will attach an image. Hopefully they have checked all the windows since because we didn’t feel safe all night. I have a license to carry and had someone tried to enter through the window someone would have been shot and it would have been on you. I’m hoping you refund her money and make this terrible experience worth our while. The room was reserved under Corey Boston and we were in 213-209- and I believe 203....... my phone # is 406-366-3098..... Mrs Boston’s is 425-346-3641 ..... thank you Jo Buchholz


Stayed 5/11/2019 to 5/13 at Baymont by Wyndham in Canton, MI.. Was charged a 150.00 smoking fee. Did not smoke in room. Also charged 85.00 for something else. I got the smoking fee reversed (house keeping checked our room and agreed we were NOT smoking). However there is still an 85.00 charge on my Visa and no explanation from the hotel. I've called Baymont Inn and Suiteds in Canton 743-981-3796 and have received absolutely no assistance. I'm very disappointed in my stay and also the way they handled this fee. Do they charge everyone this nonsense and hope they get away with it? You may respond to me at jimlitwiller@yahoo.com or call 989-455-1160.

Stayed at the micro hotel at 550 Hamilton street. Geneva, NY. We had a bad experience there and we will never return.we stayed two nights that were free with our points. The dates were May 3 to May 5 .first complaint a large bug my wife found in drawer wereyou store your clothes. She freaked out and is still sick over it.manager Erin was called to room and she removed bug with rubber gloves and also bathroom was dirty. Manager moved us to another room and black dirt behind toilet. We are in our mid 70’s and my wife has a medical condition,especially finding a bug in the room .Second complaint. On Sunday May
5 we came down for breakfast at 9:15 am and nothing was out on counters. No food no juice,no silverware, no cups no milk, nothing. I went over to main desk and no one was there. I look in door way and saw three people laughing and sitting there including manager. I yelled at them and told them they are people out here waiting for food to be brought out. Then a young boy came out and slowly brought out food. I spent thousands of dollars at the Wyndham in flordia and other micro hotels and never saw anything like this tone. My wife will never stay at one of your hotels again nor I will to.
Thank you David Stefanoski 570 6558056

We tried to rent two rooms for 2 days due to construction work being done on our home. We were told it was policy not to rent to locals. We had to have a place that allowed pets, so we were limited on places we could stay at. So we had to go to another hotel just down the street, which had higher rates.
We have always used Wyndham when traveling and reserving for when family was coming in town. We will no longer be a loyal customer and made sure our friends an family new of their policy not to rent to "locals"
Allie Walden

The staff Tio was extremely rude and disrespectful. After speaking to January Wilkinson I thought that the issues have been rectified to date this issues has still not been resolved. This hotel turned my families joyous experience into a nightmare. I would not recommend this hotel to someone that I strongly dislike. Also as my daughter has an event for her business this hotel being the closet to her event, I would rather recommend an extended stay to for the attendees in lieu of this hotel due to the experience that was given and received.

After talking to Wyndham hotels customer service about a serious complaint on one of their hotels. I was told a supervisor would call me for my address to issue a refund within 48 hours. That was two weeks ago. Now I can not get a response from anyone and no refund was issued. I had to leave their hotel because the room was a safety hazard and completely unsanitary. Stains, odder, and black mold to list only a few.


Our room was a sticky, filthy, grimey, moldy, bed bug ridden hell hole and I have pictures to prove it. I booked our room for several days. At noon on the second day, Reena came and pounded on the door, then yelled at me that it was past check out time. In my pajamas, I informed her that we had planned on several days. She went to verify, returning with the same pounding on the door. It was not noted that we were there for several days, so she told me to go to the front desk. It comes as no surprise that this was missed due to two police cars, an ambulance and two fire trucks arriving at the same time. Then, as soon as I was showered, she was back with the same pounding on the door, wanting to know if we'd be using the same card for payment. Shortly thereafter, I checked my account and she'd charged it already. This place is beyond needing to be condemned. It should be burned to the ground. I would not be surprised if they offered an hourly rate judging by the low class druggies hanging out everywhere.


I stayed at the Days Inn Hotel in Denton, TX May 9 thru May 11, 2019. The entire experience was unbelievably negative and unpleasant. Because we were arriving after 12 Midnight, I needed to notify he hotel of this. When I did, I was told that I needed to call that evening by 11 PM . I explained that I would be flying and unable to call. I was then told that I needed to send an email confirming that I would be arriving late. I did this and had a friend who arrived earlier confirm that we were coming. I realized that for some reason the room was booked for 3 nights. I explained that I would only need 2 night. I was questioned as to why the change. I said that I did not realize the reservation was for 3 nights but that we would need to return home because a family member was ill and had been placed on Hospice. No concern was voiced by Rhema, I think that was her name. She told me that it would not be a problem but I needed to contact Expedia. I told her that the reservation was through Travelocity. I contacted Travelocity and was told that there would be a rate change because of changing the room dates. I agreed to a change as it seemed a small amount.Neither party ever told me that I had the option of cancelling the room. On arrival at the hotel, I was told that we would be given a single queen bed. I said that I had requested two beds. I was told they didn't have any and was given a king bed. The room had an old, musty smell. The towels were thin. We heard noises coming from behind the wall which may have been rodents. Our room was not refreshed during our stay. The staff walked past customers and did not speak. The dining area was dilapidated with holes in the walls. The sausage looked dry on both days. There was not even any tea bags. However, my worst experience at this place was on checkout. I questioned my bill. I was told that the extra charge was because I had requested a king bed. I said I had requested 2 beds and was given a king bed and never was I told that there was a change in the price. In front of me Rhema called the person who checked me in. I said you don't believe me? She said I do, I just have to verify. After calling she then said that the price change was because I changed the number of nights and this caused a rate changed. When I questioned this further, the manager, Max, came charging out of of what appeared to be an office, yelling at me, saying this was the way it was. I told him that I was going to get my husband because no man was going to speak to me this way. Rhema then said she was calling 911 because I was creating a disturbance. I decided to leave because i was already stressed out. I told them that I would be contacting corporate and they said go ahead. I have never been treated in such a terrible manner in a hotel. The room was terrible, the hotel was terrible and the staff was terrible. I will not be returning to Days Inn or any Wyndham property.I will look forward to hearing from you to resolve this issue. If I could give 0 stars, I would.

I tried to get a room this pass Saturday and was refused by two of the front desk clerks.Alex and Mark.both told me that they don't rent to local people. After reviewing your policy, I didn't not see anything like it. Please elaborate

TO WHOM IT MAY CONCERN:
I'm having big issues with your Microtel at 155 South Stewart Ave, Ridley Park, this evening.
When making reservations, I was originally told that I could get shuttle service between the Philadelphia International Airport and Microtel Inn & Suites by Wyndham.
Upon arrival at the airport on 11-May (Saturday), I phoned the desk for a shuttle pickup and spoke to Carley. Carley informed me that the shuttle was unavailable. Carley told me to take a taxi, keep a receipt, and she could reimburse me.
On the phone, I expressed concern of a 4:00am shuttle to the Airport on Sunday morning (12-May), and she reassured me that there would be a shuttle available at that time.
Upon my arrival, I presented the taxi receipt, and Carley informed me that she doesn't have enough cash to cover the receipt, and I'd have to wait until Sunday morning when you arrive to obtain reimbursement. The taxi fare was $18.60, and admittedly, it is very unbelievable that Microtel doesn't have enough cash on-hand to cover this level of expenses.
When I asked if there would be a manager (Brian Carlson) or assistant manager (Jessica Beckett White) at the Microtel by 4:00am to reimburse me,...and she said no. Carley gave me the assistant manager's business card to send Jessica an email on the issues. I emailed the manager and assistant manager about what transpired, but I haven't heard a word from them to-date.
At this juncture, I was concerned and skeptical that it there 'might not' be a shuttle at 4:00am, then I'd be responsible for my own transport back to the Airport. Admittedly, my concerns for a return transport was alleviated the next morning, since Eric (the driver) was present to provide transportation.
Additionally, at 10:30pm that evening of 11-May, my wife phoned Carley at the front desk to provide our room 206 with bath towels. There were none in the room.
Carley stated that she'd have them delivered soon.
My wife fell asleep in her clothes on the bed with the expectations that the towels would arrive momentarily,.....BUT they never arrived. She ended-up just sleeping all night in her clothes by-default.
The following morning at approximately 3:30am, we phoned the front desk and spoke to Joann at the front desk. We asked her for bath towels and told her of our story from the previous evening.
Joann had the towels delivered to our room within about 10-minutes after speaking to her.
We can see that there are issues at the Microtel Inn & Suites in Ridley Park, NJ for which the management needs to address.
We request full reimbursement per Carley's promised on the $18.60 taxi that got me to the Microtel on 11-May.
Additionally, we request partial or full reimbursement for the $126.55
Thank you for any consideration.
Respectfully,
Linas Roe
4914 Lowell Drive
Ave Maria, FL 34142
239-228-7161

We had booked 2 hotel rooms online on a website that we assumed was a Wyndham site but it seems that it isn't. We called the number that website to cancell the reservation because something came up and we weren't going to be able to go. We were informed there is a no cancellation clause at the bottom of the website.i know it is partly my fault for not paying closer attention. I can not believe that a company of your size would source out your reservation department to another company that is so slimy. Our reservation number 16781606438 for the microtel inn and suites in bonnyville Alberta, I could understand if I was trying to cancell a couple of days before we were supposed to check in but this 6 weeks away. I know you are going to tell me, if you get back to me!! That you didn't make the reservation but the company that did does represent Wyndham doesn't make your company look to good. I am sure you dont care. Jim

Wyndham Denton / Days Inn.
I have stayed for pleasure and business with Wyndham for many years in the states and abroad and have never received such terrible accommodations. My husband and son and I went up to Denton to look at UNT as a possible school for my son. We were supposed to stay for two nights and only stayed one and moved to another hotel.
When we arrived my husband and my room's bed had springs coming out of it and we needed to switch rooms. In the new room, you had to be careful when taking a shower to not cut your feet on the broken plaster. My son's room had big stains on his bed cover and sheets that made me google how to detect bed bugs. Something that I have never thought needed to be done before. The rooms smelled musty and the A/C units were so loud that we had to turn it off. In the morning I went to get coffee and there was absolutely no sugar. When I ask for some, I was informed they ran out and to drink it without.
The people working there were very hard to understand and did not want to have questions posed to them politely. The woman behind the counter just stared at you until I asked if she understood what I was saying and stared back until she made a comment. Seriously, unprofessional made me feel very uninvited.
I understand that this property is not fully owned by Wyndham instead run by a subsidiary; that said, I would not have booked a room if not for your name on the property. We went across the street to a Hyatt that was $20.00 less and very comfortable. We will be going to different colleges and will not be staying in any Wyndham properties since I can not be sure that the accommodations will be up to par with what Wyndham use to stand for.
I informed Booking.com of the terrible service.
Respectfully,
Mona D'Aunno

The customer service we received was horrible!! The front desk representative was rude, did not answer any questions, did not know much about the hotel, and was unprofessional.
Our room was extremely hot upon walking in, and had a foul odor. We are extremely disappointed with Wyndham!! We remember when this hotel chain had amazing service with beautiful hotels statewide. It is sad how Wyndham have dropped so far.

I used the Wyndham Rewards app to make a reservation at the La Quinta in Brownwood, Texas. After my 5.5 hour trip, I arrived in Brownwood and drive straight to my daughter’s college apartment to help her pack up for the summer. We worked until midnight and I left to go to the hotel where I was told that my room had been given away! The employee on duty said I didn’t have a credit card in file and when I wasn’t at the hotel at 7, they decided to give my room to someone else. I pulled up the Wyndham app on my phone and showed him the credit card that is on the app! It didn’t matter, he didn’t care. They had no rooms. I told him that I have been staying at this La Quinta for three years and I always show up! I’m completely disappointed in how I was treated. I will never stay here again. This is unacceptable. You can’t treat people like this!I didn’t arrive in Brownwood until 8:30 because I was driving from Houston!

We checked into this motel Super 8 in Carter Lake Iowa. The motel personal was very rude. We were moved a total of 3 times. We waited 3 hours for another room. We are very unhappy with the experience.

Arrived at my prepaid accommodations on 5/7/19 at 11:45 pm at the Super 8 Hotel in Winona Minnesota. the room was clearly not vacuumed/cleaned in some time as there were tree branches/twigs under the covers draped over the bed when I pulled back part of the bedspread. Was afraid to sleep in the bed so laid on top just to get through the night. Checked out around 8 am. Will never stay at this establishment again. Stayed here over a year ago and it wasn't as bad. They clearly do not care what happens to the place. Called to make a complaint and they wouldn't do anything.

Hello-
I received two charges on my credit card, each for $131.50 for May 4th-5th. I did not stay at the hotel as I had booked these rooms over a year ago and had no confirmation or e-mails from the hotel in regards to an upcoming stay, ect. Therefore, I booked another hotel in town and stayed there. The only e-mail I received was in regards to rating our stay here on Sunday, May 5th. I did contact the front desk and was re-routed to the general manager. He was polite, however he told me there was absolutely nothing that he could do, which I know is not true. I was not offered a single thing for a $263 one night stay. I feel this is very poor customer service on the hotels part and I would not stay at a Wyndham Hotel in the future as they do not support their guests!

My son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Not once did the website say that this hotel is making changes, or things are broken and not available. Such a disappointment and so dishonest!

We made reservations 6-16-2018 for 5/31/2019-6/3/2019 at Ramada by Wyndham Virg Beach only to be told 5/7 that my reservations have been cancelled. We had plans to meet my nephew who is in Army whom I haven’t seen in over 3 yrs, and now are stuck w/ nothing. No one from cust service has helped, after speaking to 7 workers and 3 supervisors! How can a company not stand behind their reservations, bought a book bought boom??? Bullshit! I should be offered equal comparable accommodations with no additional $. It is not customers fault that you decided to close or not be affiliated with Ramada! & I’m sure this did not just happen 5/7!


Bali Hai Princeville Kauai
In the description it says that it is a quiet place for down time..... Not a chance.... Screaming kids at 6:00 a.m. not to mention late night bag playing at the pool area.... The resort itself is beautiful the staff is awesome... But a few are looking for peace and quiet and relaxation this is definitely not the resort for you.. Now for a family vacation with the little ones perfect place. Also do not count on any help from the concierge if you have made reservations for any activities online it seems they want nothing to do with helping you if you have not made the reservations with them.... I have something to add to this review we attended a local luau and since we did not attend their sales pitch on buying a time share here, they let 26 people go on ahead of us that had attended the sales pitch. We had paid for our luau and our transportation we had no voucher. And little did they know we already own a timeshare here (RCI)but we will never come back And I will never recommend this place to anyone all they want is your money.... Like I said the grounds are beautiful and the regular staff is awesome but the concierge is terrible they literally ignore you since you did not book with them or attend their sales pitch... Everybody is a paying guest here no matter if they own a timeshare or not everybody should be treated equally .
Kelly Snyder 309-502-1852

On 5/7/2019 I called to make a reservation for my parents at the Days Inn, Jellico TN. I am scheduled for a procedure at the local hospital on 5/20/19. I did not want my parents to have to commute back an forth from home, yet not try to spend the night in the hospital. I had looked online, saw that it was listed as $59.00. Rather than going through a booking company, I wanted to deal directly with the local Days Inn. I was offered a senior rate of $79.00, and could pick up a coupon at the welcome center approximately 1 mile away as we came into town. After some further discussion with Dylan, the stated manager, apparently our home residence is within a radius considered off limits to renting a room for the night. When I explained I was having a procedure at the local hospital, Jellico Community Hospital, I was told there were strict rules between the hospital & hotel. The only thing I could get from Dylan was no visitors after 8:30 PM. I explained to him, as a patient in the hospital, I would not be visiting my parents in the hotel. Requested to make a reservation. Begged to make a reservation. I was told I could not be trusted. He eventually hung up on me. Though I did reserve on line, I found another Wyndham hotel 10 miles away cheaper, more cooperative, courteous. I canceled my reservation with said Days Inn so my parents would not have their reservation canceled in their face, & I would not be available to make alternate plans. Jellico is a dear community that I worked in for 10 years. My preference was to support local economy at whatever cost. Sadly, the office manager of your Days Inn by Wyndham is driving clientele to other businesses. I wish him the best, but cannot recommend Days Inn at Jellico if the manager is suspicious of al semi local potential customers.

Hello, my name is Maria Hampton and I was a guest this past weekend at your hotel. Unfortunately, I am very displeased with the service and quality of your establishment. I am especially upset because my family and I were visiting guests this weekend for my daughter’s graduation from the University of Florida.
To begin, we checked in on Friday, May 3rd around 7PM. There was a large water stain in the ceiling above one of the beds and the room was not vacuumed or prepped for a new guest. I also issued a complaint for loud music playing next door that was not addressed. My room number was 144.
On Saturday, May 4th, my disabled sister was changing in the other room I rented, room 146, when one of your employees walked in on her changing. They did not knock on the door or apologize for the incident. When her husband went to the front desk they said, “Oh, we should have given you a ‘DO NOT DISTURB’ sign, sorry.” Why was this not included during our check in? I also did not get one. I am curious on your employee standards for cleaning rooms and if this is taken seriously at your hotel. This especially concerns me because my towels were also not changed.
To continue, there were more problems this day. When I returned from my daughter’s graduation dinner around 12AM there was a group of people smoking marijuana and drinking very heavily outside of our room. I was especially disturbed because I had my 12-year-old son and mother with me. This is incredibly inappropriate. Not only was this an issue, but also when I quickly tried to enter my room my room key was not working! When I went to the front desk there were a number of issues wrong. First, your employee for the night was not wearing a uniform or name-tag. How am I supposed to know who to address or know who your workers are if they do not adhere to uniform standards? He also was not present at the front desk and took about 15 minutes to come out. Why was he not there?
Regrettably, your establishment did not address these major concerns with any care or efficiency. My family and I checked out of the hotel at 2:45AM on Sunday, May 5th. I was concerned for the safety of my family and should not have been succumbed to these pressing concerns. I need to know what can be done about my payment to your establishment because they did not meet any expectations. Your website specifies, “Hometown Hospitality”. This weekend was far from it.
Again, Baymont by Wyndham suggested they provided, “Signature hometown hospitality. Listening to our guests and treating them like neighbors is what we do best.” Another quote provided by your website. I would like to discuss how we could resolve this manner. The amount I paid does not equal the service I was guaranteed and received.

I can't stress enough how bad this property is. The photos on the website are very misleading. The room was dark, dingy and dirty. The bathroom was very dirty with who-knows-what on the walls. I requested three times that this be cleaned and even with me standing in the room the maid didn't get it done. The beds sagged, the linens felt threadbare and dingy. The bedspreads were dirty and full of holes. We would not have stayed more than one night except that the town was totally booked for a big motorcycle rally. Carpet had not been vacuumed and the furniture must have come from some discount thrift store going out of business. Breakfast was a joke. Just a few items served in a silent room that did not feel safe. One morning we were locked out of the room that had been paid for making a trip to the lobby necessary. While I was there I asked AGAIN to have the bathroom cleaned. Other things: Old food left by other guests in the refrigerator proving that the maid never looked in there. Had to call several times for towels. We felt gross and dirty ourselves after staying there. Nasty, nasty place. It has totally discredited the Wyndam brand and the Days Inn brand as well.

my son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Such a disappointment and I don’t think I will use Wyndam Hotels again

Recently stayed at La Quinta in Claremore, Oklahoma. Was shocked to find out I had to pay $20 per night (two night stay) to have my small dog in the room. I was a La Quinta Rewards Club member for several years and went out of my way to stay at La Quinta because the properties were generally nice and more importantly, they allowed pets with no add-on fees. Now that Wyndham has taken over I am being forced to find other hotels to stay at. I will NOT pay $40 for a two night stay again, that is RIDICULOUS!!! What is that $$ going towards. It's nothing more that a "money grab" because more and more people are traveling with pets. I belong to a dog club that has competitions every week all across the country and will now be looking elsewhere to stay. It's too bad greed for the almighty dollar has taken over what was once a staple for my travels.
Mike W.

Mold in the shower upon arrival, stink smell in the room. filthy carpets with stains? rotten front security door that twists in half almost, and dirt and rocks on the floor under AC unit. room 157 near pool with continuous running water from the south end of pool. into the parking lot for hours at a time. wrote letter to GM at lq0597 and never received and contact back, this place is a dive. look into it i even asked for half the funds back because of the nastyness of this place. i have tried to attach photos and they wont attach but i have short video of the mold and dirt and rock. hopefully someone gets this place straightened out

I was recently traveling through Parkersburg, West Virginia and had to stop for the evening. It was very late. I found several hotels in the area but chose Travellodge by Wyndham because of your good name. I was very surprised at the condition of the room. It was absolutely filthy! I was told it was non-smoking yet it smelled like smoke, had ashes behind the night stand on the floor, the carpets look like they had not been vacuumed in a very long time, the bathroom sink, shower and toilet were all dirty and falling apart. The door frame leading into the bathroom was completely falling off the wall, the lock was broken. The lights were falling off the ceiling...it was awful. Naturally, I couldn’t sleep not knowing what was in the bed. Complaining to the night time employee went no where. I must say I’m very disappointed that a place run by Wyndham was this bad. Look at the utter filth in the picture attached. I wish I could send more so you can see for yourself! I’ll think twice next time when looking for a place to stay.


I was unable to use a reservation at the Wyndham New Orleans Airport due to a snowstorm at the Denver airport and called the night before to cancel the reservation. Although I understood that the reservation was non refundable within 48 hours the management understood my issue and allowed a refund. I was informed that it would take about a week to show up on my Visa. I was thankful for their understanding.
It has now been four weeks since the conversation and I have reached out to the hotel and customer service multiple times. I have called the hotel ten times and customer care service three times. I have sent emails to the management and was informed by customer care service that I would receive an answer within 48 hours on May 2. As of May 6, I have yet to hear back from them.
Frustration does not begin to cover how I feel.

I have just returned from a 6 night stay at Wyndham Grand Orlando Resort Bonnet Creek. I am absolutely disgusted with the sneaky way your Hotel does business. From charges not disclosed when checking in, to a free upgrade that we were suppose to receive that we are now being charged for, outrageous resort fees for services not used, and either none or awful housekeeping for half our stay. We were lied to about the gift we were receiving to do a 90 minute timeshare tour that actually took 5 hours. I have never had such terrible customer service or been lied to by so many ever at any other hotel I've ever stayed at in the past. I am hoping to be contacted by someone in corporate to try to resolve this situation and make good on what has turned into an absolute horrible experience.

My wife and I plan trips months in advanced to refresh ourselves .I'm a home health nurse and she's a stay at home who takes care of our autistic /adhd child .These trips are to refresh us .we never have a problem at any of the other Wyndham hotels we've stayed at . It was a good stay until my wife had woke up and saw a bed bug on her pillow .we've shown a picture to the manager??? Assistant manager??? Someone who was acting like a manger but didn't have a name tag on . And he said it's just a water bug no big deal . As a nurse I've seen many bed bugs to know that this definitely was one and for an acting manager to blow it off as no big deal has left us leaving disgusted.


At the location in San Antonio on 281 highway.i withdrawing from my training.This place is so unprofessional he needs to be shut down

My husband & I stayed at your super 8 in Chandler AZ. We had to change our room twice. The first room was filled with paint & work supplies. In the second room I found a black bra when I pulled back the covers. When we got to the third room I had to dust everything
With a washcloth. The floors turned my socks black & the sheets had holes in them. Needless to say I sprayed the entire room with Lysol. A couple who checked in across the hall from u s found water on the floor. When I checked out I was told the bra was probably in the sheets. How can you miss a large black bra on white sheets. When I told them about the dust they just said they'd tell housekeeping. We've stayed at other super 8's before with no complaints. Had we not been charged when we made the reservations we would have left. We spent two nights there. I'd be ashamed to have them as part of Wyndham.
Thank you
Bonnie Bryan

We checked out of days inn at Batavia, Ohio. This was undoubtedly the worst experience I’ve ever had at a Wyndham hotel. The room was recently renovated and some dangerous things that I have photo’s of was present in the room but the main reason I’ve contacted you, is the accusation that we smoked in the room and charged my credit card 150.00. This is unacceptable. I argued with them over and over. They made a claim against me that was untrue and claim to have photos of ashes but if there were ashes in the window sill, it certainly was NOT us. I think this is wrong to charge someone’s card and I have no way to even prove that no one smoked in that room. I do not smoke at all and never have. My husband smokes but went to the parking lot every time he smoked. I am going to attach some photos of the things in the room that was terrible and I am so disappointed in Wyndham for having this policy to charge a card without any evidence. If they have a pic then they planted the ashes there and took the picture. When we arrived the refrigerator didn’t work and the self declared manager had her husband who is not an employee, replace the refrigerator. He was also hanging out and working every shift that she worked. The last complaint in the reviews was the exact same problem we had where they accused her family of smoking too. The pics I am sending are the jacuzzi controls that had bare wires covered with masking tape and filthy. The bathroom photos show holes in wall and ceiling. As well as holes around light fixtures and on the on the wall. The dirty floor behind the door in the bathroom. Also no privacy curtains on door to the balcony overlooking the pool where everyone could see into our room. There were nails in the wall sticking out that could seriously injure someone. I want my money back. This 150 dollars for an accusation with literally no way to prove out innocence is ridiculous. I am a gold member who exclusively stays at Wyndham hotels and I feel so disappointed and let down right now. I plan our hotel stays and save so we can get away and I can’t afford an extra 150. This is just so ridiculous, I promise you that absolutely NO ONE smoked in that room during our stay.


Room # 111 -4/26/19 4/29/19 / Confirmation # 3248825214 / La Quinta Inn & Suites Brunswick / 165 Warren 1st
1st let me say that we love staying at La Quinta and have always had a good experience until now. Our room was very clean and good service, but
we started noticing bites on us the 2nd night and by the time we left had a lot more. I had our Beagle treated as we always do for fleas so we knew that we didn't bring anything in with us. I called the Manager once we got home because we now are covered with bites. We keep missing each
other, so I thought I would just email this to corporate.I have had to go and buy stuff to treat our home and washed all clothes in hot water in case it was bed bugs I went to the Dr and he said they are either bed bug bites or body lice !I did leave a couple of messages for the front desk to let the Manager know my concerns so they could have the room inspected/treated for the next occupants. I feel we should be compensated for our inconvenience of all of this and have attached pictures to show the bites. Please let me know what you feel is fair, as we have always received good customer service and want to continue to stay at Wyndham hotels in the future. Shirley and David Cutliff


If there was a "0" stars - the Days Inn (Wyndham brand) Hotel in Prescott, AZ would rate zero or somewhere far below. Our lengthy drive of several hours took us to where we had reserved a room at this Days Inn for the night. I am a "Blue" level rewards member (lowest level). We were tired from the drive and arrived at the hotel just over an hour before the official check-in time of 3:00PM. Upon entering the lobby - we asked about check-in and were told crisply that check-in is at 3PM. When she heard that we had no where to go and would stay in the lobby - the desk clerk proceeded to inform us that "We don't like people waiting in the lobby." For a hospitality operation - this place wants your money but does NOT want YOU. It would really be nice to be welcome at a hotel. What a concept.

I’m standing in line at the Daytona Beach Wyndham resort, i have been in like for over 2 hours to check in where the filthy waiting room is filled with employees standing around talking to each other and only one girl behind the desk checking people in. Multiple people here have waited longer than me and this is my first and last time here, ever. Horrible system, dirty hotel, terrible staff. Do something before you go under

To whom it may concern:
My family stayed in a Wyndham in the French Quarter from March 24-28. My daughter left her bathing suit on the day we left. We noticed within an hour of our departure from the hotel and called through to the front desk and housekeeping. They told us we needed to file our missing item on ilostmystuff.com. I requested that housekeeping immediately check vs using this process because we knew 100% sure that my daughter's suit was hanging in the closet. Regretfully, the hotel would not accommodate our request. I then called daily, leaving message after message. I knew the suit was there. Nobody would call me back. When I finally got somebody from the hotel to respond, they indicated that they couldn't find the suit and would now have to file an "investigation" with hotel security. I know that either somebody from the hotel stole the suit, or they hotel just took too long to follow up with all of my requests (which could have been handled EASILY within the first hour of us leaving the hotel and saved me all of this work). I then emailed headquarters, called the person handling the "investigation", asked to be put through to the hotel manager (who also never called me back). The past couple of weeks I have just requested to simply be reimbursed. I have spent HOURS trying to get back a $60 bathing suit. We paid a lot of money to stay at the hotel and expect a certain level of service. I complied with the hotel policy of using ileftmystuff.com and clearly it did not work in my favor. I offered to pay the shipping on the suit to get it back. At this point, I have left reviews on various websites. I am not sure why this is so hard to resolve. I would just like to be compensated for the hotels lack of followthrough.
Julie Salski
1342 Kettering Rd
Mundelein, IL 60060
(847)652-7924

If you type in worst hotels DETROIT metro airport up pops Wyndham. The hotel lives up to these reviews. Bottom line DO NOT STAY THERE

I am a loyal La Quinta customer. Wyndham has destroyed everything customers love about La Quinta within a few months of taking them over. You now charge fees at almost all locations for pets, their reservation people are now all foreigners that are difficult to understand and in general “don’t have a clue”, you changed the cancellation policy from 6pm on the day of arrival to 24hrs in advance, you did away with the Rewards program for a not as lucrative Wyndham program. What are you fiendish people planning to do next? When I stay at La Quinta I hear many customers commenting how Wyndham is terrible for what they have done. The La Quinta employees at the hotels are inundated with complaints. I will never stay at a Wyndham, and I have already started exploring other options other La Quinta. The Wyndham management that put these ridiculous changes in place should be terminated, especially the fool that changed the pet policy. You totally underestimated the loyalty that program brought to La Quinta. When sales drop, look internally for the cause.

Let me explain, my wife and I decided to take our 3 boys to Disney world Florida. We called Wyndham back in February to book a room, bought park passes back home which cost over 3,000.00, rented a van which cost over 800.00. We arrived Saturday 4/20/19 at Wyndham Cypress Palms and stayed until 4/25/19. Our plans were to visit Disney world first on Sunday morning, however at our arrival we were offered Blue Man Group tickets at a great discount if we went to a seminar for one hour between 8:00 and 9:00AM, we thought that works because the park opens at 10:00 anyway so why not. After the boxed breakfast and the introduction we were taken into a more private area and was discussing our current timeshare which we purchased on 6/1/18 at Myrtle beach. During the course of our conversation it was explained to us that our current timeshare was characterized as silver with 400,000 points, however we currently own 126,000 points and back in 2018 when purchasing our original timeshare it was my understanding that that’s what we are purchasing. After sitting down with the representatives for Wyndham in Florida there was some confusion as to what we originally purchased. A man came into the room and pointed out the difference from our original points purchased and the 400,000 points to be silver. This became very confusing for me and I was led to believe I would have to purchase the remaining points to bring us to the 400,000 points and silver. I was very confused with their fast talk if you would and honestly thought I had to purchase the additional points, may I add a one hour meeting turned into almost 4 hours and myself my wife and 3 boys with us were very ambitious to get to the park, we were getting somewhat rushed do to our complaining and voicing our desire to be at the park already. Somehow we were coaxed into believing we would of had to buy these points anyway so we went through the process and even in the final steps we were stressing that this is not what we planned to be sitting in there office signing these papers, we really wanted to start our vacation at the parks so we were kind of rushing through this as well. The final paperwork was done by a gentleman which I forget his name but do remember he said he was retired from the military after shrapnel wounds to his head. After him hearing my wife and I talking about our disappointment of still being there and not in the park yet he told us almost done. When we got back home I looked at my original purchase and there was nothing there about the requirement of having to buy the remaining points before December 2018. Meghan was the one who made us believe we were required to buy the additional points by December 2018, there was a mix up with a piece of mail she claimed we should of got but we did not. She told us she was our contact if we need anything however with trying to contact her she never even replied. We text, we called, left messages, no reply. my wife and I looked at new contract and decided to cancel our contract. We wrote a letter to Account Services Operations- Rescission Dept on 4/26/19 and mailed it priority on the 27th and was supposed to arrive on Monday 4/29/19.
My wife and I still want to cancel the new contract # 00021-1900286 and want to keep our original contract #00028-1813105. If this letter reached you in error I ask that you please forward it to
Corporate, CEO Michael D. Brown of Wyndham.
Thank you,
Vincent and Prisca Ouellette.


I used my personal credit card to hold a room for a conference for the American Police Canine Association. The manager assureds me that all charges were charged me. My credit card statement I was charged in the amount of $109.61 on April 16, 2019 at Wingate Concord Mills location. The conference was on April 14, 2091 to April 17, 2019. I have called the hotel again that I was still charged. This issue needs to be corrected ASAP. thank you

I've plunged toilet and no one has come yet ! I was told when I booked we would have access to a pool..why lie? pool is locked ..make known on your page when pool is to open..very upset! had to go get towels all but 1 time ben here a week..they always say room had lock ..no we open door and most of the day it's propped open! or they say do not disturb sign on door there isn't even a sign in this room...my husband is on 2 medical machines and we can't move ..e waiting on our place to be ready! a/c had to be frozen called for maintenance still no one so we left it off a day and it's kind of cool! was told about that they had a floor fan I said please bring it ..no I had to go get it..the staff is so nice it's hard to complain but this was suppose to be a break for me and I've worked harder than at home! and the pool was my 1st question when booked! I'll stop here.and see what you plan to do ..if you want a few pictures I have..make our next week easier .thanks

I have been staying in 2 separate hotels of your, the first being Baymont by Wyndham which I have zero complaints about. I stayed there 3 days and moved today to the Microtel by Wyndham bc Baymont was a little expensive at $95 a night. Microtel isn’t far behind at $65 and if I had known I would have paid the extra $30! I was shocked upon arrival of my room how outdated, nasty, unkept and a tad creepy it was. Not only does the bathroom light constantly flicker but there are stains all over the pillow cases and bed spread, outlets that don’t let you plug anything in, disgusting ac unit, holes in the wall, hair and dirt in the bathtub AND my favorite so far as I was sitting on the bed trying to enjoy a snack in all the nastiness a baby cockroach crawled right up on the bed to see if I would share my food. Unfortunately for him I wouldn’t and made his already short life even shorter by killing him and leaving him to float in the already stained uncleaned toilet! I have proof of all of this and I want my money back bc this is ridiculous! Whoever allows this creepy nasty excuse for a hotel open should be ashamed of themselves. Seriously I feel like I’m in the shining walking through the scary halls. And who TAPES the numbers on the doors these days?!?! TAPES with paper tape. This is the worst place I’ve ever been to in my life and I have been to some pretty crazy places. This is not even worth a $30 a night charge. If I don’t get reimbursed I’m going to raise mortal hell and make sure everyone knows what I’ve dealt with this evening and what I wasted money wise. I have way more pictures and videos it won’t let me upload but I’d be glad to email or maybe even post to Facebook.


Hello. ..Use to be able to count on your name/reputation for quality however stayed in Sacramento last month for s funeral and the Hampton Wyndham West was the worst experience. It was completely run down. .. literally broken items and filthy. Was nextdoor to a truck stop. Anyway, just may need to look into this place which displays your name. Don't want a refund but what a mess this place was.

My husband and I stayed for a get away weekend - first the information available regarding your room on the site was misleading and incorrect when we checked in it was pleasant introduction and it went down hill from there, the first room they put us in was on the "water side" supposedly with the balcony that was booked and then confirmed by the front desk who checked us in and when we arrived at the room ...it was not a king suite with a balcony on the water... it was large room with a window overlooking a canal. No balcony !! it was apparent the new staff at your front desk was his second day on the job, they offered to switch our rooms but stated that they had only queen rooms with balconies available, I was hopeful until we got to the room to find out not only was the bathroom dirty with a large wad of hair still in the shower but our balcony over looked main highway road - Seriously !!. It was late and we were tired and was then awoken to a busy street first thing - not a good way to start the day !! We then decided that we would cancel the second night and moved to a hotel with a true view, we informed the front desk and with the a promise of water side balcony room we agreed and was hopeful until we got to the room and not only was a much smaller and less quality room it overlooked the pool deck ...... so needless to say we were even more dissatisfied. So three rooms in two days, misleading information, incorrect information from multi staff and breakfast selection that had a lot to be desired. After spending over $600.00 + just on our room, upon our return home I reached out to the GM to discuss it took about 4 calls and messages to track her down and after explaining our less than favorable experience I was told she would offer a discount but could not reference what she would be able to do, I then received an email yesterday and no follow up phone call as promised with a measly 20% discount on the room situation.... Coming from working in the hospitality industry for over 8 year on operations and starts up I am appalled at the continued frustration at the level of quality lacking in your hotel that we resided. With this I am requesting a full refund for the stay. Please feel free to contact me at 850-321-0501 Sharla

Submitting again with correct email address: falah.syed1@gmail.com
Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com, I could not check in on 14th due to bad weather. When I arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com. The management told me to contact Priceline for refund, when I contact them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.


Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com (Trip #17433313340). I could not check in on 14th due to bad weather. When arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com (Trip # 17690452289). The management told me to contact Priceline for refund, when I contacted them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.


Hampton Inn and Suites Birmingham airport area 950 Old Grants Mill Road. Hilton member# 169898232 BLUE
My wife and I planned this weekend for my handicapped son to fly in to watch the Talladega race. We arrived Friday evening..entered the room and immediately spotted a soda pop can top on the floor between the two beds. (Something that should have been caught by vacuuming) On Saturday we were out the door by 8:30 am to pick up my son at the airport and head over to the track for the day. Upon arriving back to the hotel at 2:30 pm my room was still not attended to by housekeeping. At 8 pm I called the front desk to inquire about clean towels letting them know my room was never cleaned. They sent up fresh towels. On Sunday we left the hotel before 9 am (saw no housekeeping on our floor at this time) Came back to the room at 8:30 pm and again: no housekeeping was done. I called down to front desk again and asked for toiletries so we could shower for the 3rd day. During shower time the hair dryer in the room burned out while my wife was using it. For the amount of almost $180.00 per night... I find this unacceptable. I couldn't believe the poor service I received during my stay; as being a Hilton Honors member we stay at a lot of different locations. I am hoping someone will follow up with the housekeeping at this location and advise

the hotel clerk Uriah H. at wyndham grand pittsburgh will not return ny $100 cash incidental hold very unprofessional customer service will never stay there again!! contacting corporate offices to file a complaint with the president

No remote for tv when called desk they were out of remotes and said it happens all the time. Light fixture hanging by wires above bathroom sink, stayed in same room app. 1 yr ago and we reported this at that time. We have called the local fire marshal to address this very dangerous problem since it is obvious the owner doesn.t care. Ceiling was bowing in where roof leaks and is severely damaged. Breakfast was inedible. We thought after paying $168 for a room that should have been $68 we could at least eat breakfast but it was horrible. Biscuits were cold and hard eggs weren't cooked and were raw orange juice wasn't orange (don't know what it was) We had to go elsewhere a buy breakfast. The linens need to be replaced badly!! The owner needs to spend some money to update these rooms to look like the lobby and breakfast room! There was a reason this Days Inn was the only place in Franklin Tn that had any rooms available.

I stayed at your Travelodge by Wyndham in North Phoenix AZ on Friday April, 26 2019. The address is 2735 W. Sweetwater Ave. Bldg A, Phoenix, AZ 85028I was coming in for my Graduation at Grand Canyon Univ. When we (4 of us) got to the motel, we had only 2 towels, NO wash clothes, toilet seat was not tighten down, air conditioner was very loud and made noises all night, hair dryer had no back and my hair got caught in the fan blade, caulk was coming off tube in a large piece, etc.. I called 2 times Friday night for towels and never received them. Saturday morning I went to get towels and again was told that they didn't have any until housekeeping came in at 10 am. My party needed to be ready by 11 am! We had to share towels with each other to get ready. I asked for money back because we had reservations for two nights. When we left, they gave us a card to call for the manager; however, no one answered the phone. We tried 6 times and at different times of the day. It was bad that we stayed at a different hotel on Saturday. This hotel kept my money for Saturday night even when they knew they did not do right by their customers. I have stayed a several of your hotels over the years, but this experience has made me not want to stay at one of your hotels ever again!

I was at the TRYP by Wyndam in Ssn Juan, PR on March 17 and checked out March 18th. On the morning of my checkout they had a fire alarm go off due to a guy vaping in the room. I fell on the stairs and broke a bone in my foot. I have called atleast three times to report this and no one has returned my call. The lady st the front desk and the guy who was vaping thought the alarm going off was funny. I am still in a boot healing from this mishap.

I have currently called the hotel 15+ times, starting March 28, the day we LEFT the hotel. I think it is a disservice that we needed to go through ilostmystuff.com. We lost valuable time and I have invested HOURS in trying to get this suit back. Currently I have been told that is is being investigated. I have been waiting over a month and communication is poor. On April 24 I requested the hotel manager call me back. No phone call was returned. I would just like to be compensated at this point for the $60 bathing suit. We paid a lot of $$$ for our hotel stay and that includes paying for good costumer service.
Julie Salski, 847-652-7924
See prior complain information below:
#Hello Julie,
Thank you for bringing this to our attention. Please know, we truly value our guests and their feedback.
Rest assured, we have shared your experience with the property management and filed a concern on your behalf. Please look forward to hearing from the property management team within one week. Your reference number is 4197497. We will continue to monitor your concern to ensure a proper resolution.
We sincerely appreciate your choice of Wyndham New Orleans for your lodging needs. Thank you for allowing us the opportunity to address your concerns.
Richardson
Customer Care
Wyndham Hotels & Resorts, Inc.
--Original Message--
From: donotreply@wyndham.com
Date: 04/08/2019 11:46 AM
To: internet.customerservice@wyndham.com
Subject: WHG RESERVATIONS
Topic : General contact message
Brand ID : WHG
First Name : Julie
Last Name : Salski
Address 1 : 1342 Kettering Rd.
Address 2 :
City : Mundelein
State / Province : IL
Zip/Postal Code :
Country : US
Contact Phone : 8476527924
Email Address : brodynmickey@att.net
Date of Stay : 3/24/2019
Hotel Name : Wyndham New Orleans French Quarter
Hotel Location or Address : Wyndham New Orleans French Quarter
Your Feedback : Very disappointed in costumer service post our March stay. My daughter left her bathing suit drying in the shower. I contacted the hotel immediately after leaving in order to retrieve the suit, The hotel indicated I needed to fill out a form online. I did so and have contacted the hotel with 8+ times with phone calls. They say that they have the suit and will call me back (they haven't). It is a $60+ suit. I offered to pay shipping.

Our home burned down and the Red Cross has paid our stay through May 1, 2019.The manager advised us that we had to leave,because someone said that we were smoking in our room.The only smoke smell in our room is what items we were able to retrieve from our home.She also told us who we could and couldn’t have for visitors.We know for a fact that she and every single one of her staff sell and partake in opioids.We also know that both Federal and local law enforcement are watching the premises.
The Manager said this to me, “Everybody has their own problems in their own life.i am sick of listening to your sad sob story, your husband tried to burn you up in the fire. The sad part is that YOU DIDN'T DIE!”
Please help us. We have nothing.
Thank you for your time,
Christina
252-289-0708
Message phone

Third stop @ Motel 6, Belden, MS. Arrived 5 PM, no desk clerk, waited over 10 minutes - found here outside visiting w/friend. No internet - clerk promised to contact provider & keep us updated.....no follow-up from clerk. Sheets were too small for the bed, could not stay in place. Toilet spontaneously flushed throughout the night. Trash bins full to overflowing - unable to dispose of carry out containers. Appears owner/management is not watching closely.

We booked with Tampa central LaQuinta , when we got there the customer service person didn’t get up to greet me with a smile, just asked my last name. Also wanted to charge me incidentals ( I booked thru La Quinta site). I needed up canceling and going to another la Quinta down the road , they did not charge me incidentals or a pet fee. I Will not promote this Hotel . Since it transferred to wyndham it has gone downhill. Bums hang out at ever door. Maybe they live there but it’s still uncomfortable.

Checked in at 3pm didn't got the room right away. Got to the room at 645pm bed was not made white stuff on the mirror and bathroom walls dirty dishes and stove. My girlfriend laid down cause she was not feeling well. Front desk offered to Clean the room when I told her about girlfriend laying down so I refused the cleaning I told her to make it up another way and she told me she couldn't. Not very happy with my dirty room.


To whom it may concern,
My husband and I made a reservation for 2 rooms through Priceline for the Ramada Inn by Wyndham (located at 260 Chapman Road, Newark, DE, 19702) to attend a family funeral. After making our reservation, we immediately contacted the hotel directly to request that our 2 rooms be adjoined. We explained that we were traveling with my parents and required adjoining rooms due to my father’s poor health. He is legally blind and has Lewy Body Dementia. We were instructed to contact the hotel directly 2 days prior to our arrival to ensure that our reservation included 2 adjoining rooms. We followed their instructions and spoke with a hotel representative at the hotel. We explained our situation and reiterated the importance of our request. The woman that we spoke to gave us no indication that the hotel would not be able to fulfill and accommodate our request.
Upon arrival, the front desk clerk informed us that we did not have adjoining rooms. Not only were they not adjoining, they were an unacceptable distance from each other. We attempted to explain our situation and what steps we took in order for secure adjoining rooms prior to arrival without success. The clerk acknowledged that our reservation had a request for adjoining rooms in the comment section but none were available. Had we known that in advance (when we called 2 days prior to arrival as directed), we would have cancelled the reservation immediately. We drove over 400 miles to be told that we would not have the necessary accommodations that we requested, despite following direct instructions given by the hotel itself. The front desk clerk was rude, curt, and lacked compassion. Her lack of customer service was frustrating and uncalled for to say the least. She was unwilling to assist us in seeking an acceptable solution to our situation and her tone of voice was condescending.
After much frustration and discussion without resolve, we were able to speak with a manager. The manager confirmed that no adjoining rooms were available and none were available the day our reservation was placed. Had we been informed of this when we called 2 days prior to arrival, we would have cancelled our reservation at that time. The manager was apologetic but unable to accommodate our request. She was able to move our rooms closer in proximity, across the hall from each other. That was certainly an improvement but still not acceptable.
Because of my father's unstable condition and behavior, we shared keys for both rooms so that we could reach each other in a moment's notice. Therefore we were forced to leave the door unlocked at night. We could not use the lock at the door handle nor the extra swing lock located towards the top of the door. Securing these locks would have prevented entry during the night in the event of an emergency. As you can imagine, this created intense fear and anxiety for my mother and us. Because we were unable to lock the doors, we feared my father would wander out of the room without my mother hearing him. This could have resulted in him falling down 16 steps to the ceramic-tiled lobby or wandering out of the hotel into traffic. These were real and possible scenarios due to his dementia and poor eye sight.
We stayed for 2 nights and left the hotel feeling physically and emotionally exhausted. This was due to lack of sleep, grief and persistent concerns for my father's safety and well being. We were absolutely unprepared to drive 400+ miles home after 2 nights in this hotel. Lack of adequate rest created unnecessary stress. That coupled with severe weather made for a frightening and terrifying trip. This was so unfortunate and could have been prevented! I promise that this hotel will encounter customers with disabilities in the future. It is my hope that this hotel be more proactive in sensitive in serving a customer base with disabilities. It is my request that Ramada provide their hotel employees with hospitality education. And lastly, it is my prayer that future travelers will not have to endure what we have during a family crisis.

CC. Microtel Inn and Suites, West Chester, Pennsylvania
I recently stayed at the above hotel 11-14th of April 2019. Upon arrival the Front Desk attendant (male) was extremely rude, upon entering the room 308 I found feces on the toilet seat I reported this to the Front Desk with no results. The bathtub drain was clogged at this point with no response from the hotel I purchased cleaning material and gloves and cleaned the tub drain of a large amount of hair which was stopping it up. The next morning we found out that there was no Continental breakfast although this is stated when booked. During the my husband repeatedly talked to the Front attendant who was extremely rude and did not address the problem. On Saturday we left at 9:00 am to go to a horse show which we were down for and returned at 7:00pm to find the room had not been cleaned . Again he went to the Front Desk and complained and again the attendant was rude and stated that the maid was coming in a little while. At this point I wanted to shower and go to bed as I had a long day at the horse show. My husband again went down to the Front Desk and he passed the Cleaning people and asked for some towels and told them not to come to the room at this late hour as my wife was showering. This went on deaf ears as they used their key and were entering the room as I was showering. My husband quickly got them out of the room as it would have been extremely embarrassing. Altogether our group rented 3 rooms. When other members of our group were at the Front Desk they proceeded to try to justify the cleaning incident lying again and stating that the room could not be cleaned because people were in it at which point they were told that indeed we were with them all day so this was not true and that they should apologize to us for the poor treatment. The attendant just made excuses. Wyndom Hotels has always personified a dependable good hotel, this was a disgrace to the name. I believe we are owed a refund for this miserable stay and the staff need retraining on cleaning and customer service.Charles and Alicia Coviello 8 Garden Street, Seymour Conn. 06483, 203-558-2363

My mother, Edna Stuckless is 70 years old and Deaf. She is coming to Houghton, MI today (April 26) for her granddaughter's wedding shower this weekend. When making her reservation, she thought she was on your direct site and made a reservation (accidentally for two nights instead of one). When I looked over her paperwork, I realized that she had made it two nights instead of one, so I face-timed her to and told her to call to change her reservation. When she got somewhere where should make a video relay call (as a Deaf person she requires to make the call through an interpreter and needed to get to a video phone at a home to do this.) the hotel told her she must call Expedia. This call was made just after 4 pm yesterday. She called Expedia and asked for a change.
She cannot drive the 9 hours back to Detroit in one stretch, so she needed to cancel Saturday in Houghton and find something midway home along I 75 in Michigan. (Mackinaw City). Expedia said they had to call Wyndham and she received a message this morning that they are not willing to make the change. I appreciate the bookings through Expedia and what that creates, but I wish your hotel was more mindful of the age and disabilty of this customer who is on a fixed income and just looking to move locations. She's not asking to not stay, but only for one night.
The wedding will be in Houghton in the fall, and it is unlikely that we will stay at your hotel based on this experience.


There was bed bugs al n my bed i killed one took it to the front desk and he said ok and what you want me to do about it ive been getting chowed alive for 3 days now

I always thought Wyndham was a high quality brand. This Howard Johnson in Dothan is really in need of major renovation. The room is reasonably priced but is really nasty and grubby although it looks like some improvements have been made. Staff were nice but would never stay again. Icky!!!nasty. Smoke smell in mon smoking. Never again! Check it out!


So disgusted that Wyndham bought La Quinta. I love La Quinta, they are clean, staff is courteous, dog stay free and the rewards program was good. Now you're charged $20 a night per dog, the rewards program sucks.
Thanks to your new computer program the employees are confused and my card was over charged by $850! I'm supposedly getting out back tomorrow.... I had better.
I avoid Wyndham hotels in general, days inn are some of the dirtiest and most awful hotels I've stay in. I request La Quinta whenever possible, then my second choice is a choice hotel or Best Western. I never request Wyndham.
They are ruining my favorite hotel chain. I've seen many complaints especially from dog show people that LQ' s are going to lose their business.
Maybe once Wyndham has enough complaints and loss of revenue they'll let LQ' s run themselves like they use to. If they are stupid they will continue on this course and destroy the chain.

I stood at the Wyndham on Bonita beach road a few weeks ago. I stay there all the time and it’s always nice and clean. Last time I went their wasn’t a sheet on one of the beds which also had a blood stain on it. And on the other bed the pillow also had a blood stain on it. I went to the front desk and explained that I stay there all the time and how the room was dirty. I told her my guest refused to stay there. She called the owner/boss and said she could change the sheets and said I couldn’t get a refund. I asked her being polite if she could just give me credit for a room next time being that I stay their a lot. The answer was no. Don’t seem to understand why they treat everyone like they will never see them again. I stay their at least twice a month. I’ve attached pictures. Thank you


I recently booked a room via 3rd party (Expedia) at the Days Inn & Suites located in Cherry Hill, NJ. Unfortunately, when I booked the room, I mistakenly made the reservation for day I booked the room instead of the date that I really needed, which is August 1, 2019. I didn't notice the mistake until slightly after the 24 hour period had passed to cancel or make changes. I was deemed a "no show" and my funds were taken.
I contacted the 3rd party (Expedia) immediately after discovering the mistake. They in-turn contacted the hotel to advocate on my behalf. To no avail, the hotel management denied my request to switch the date from April 22, 2019 to August 1, 2019. Although it was clear that I had made a mistake in booking, the hotel felt it was more important to redeem the funds as opposed to providing a great customer experience and maintaining a great relationship with me as a consumer. This is VERY unfortunate. Not only did the hotel lose a customer, the Wyndham family of hotels have now lost a customer. I refuse to bring business directly or indirectly to this chain if THIS is how hard working, loyal consumers are treated.
Respectfully,
Patrick R. Amos Sr.
"Highly Disappointed Consumer"

I am a La Quinta Gold Rewards customer.
When I called Wyndham they said you should have replied to our email about the merger. I looked all over my email and could not find one.
I am a gold member and have points outstanding. My La Quinta customer number is P067611699. My name is David Clack, 1002-708 Burdett Ave, Victoria, BC, Canada, V8W0A8.

The room I was in was nasty. Smelled.odor. I stayed 10 mins and went back to check in and gave the receptionist the key back.

I was reading over some of the other complaints and just wanted to add another to the list. This company is using predatory lending techniques to basically over sale their timeshare. The company made everything sound so great at the presentation we attended in January 2019 and we were talked to by 4 different people to try to get us to sign up. The time that we were there extended the 90 minutes- it was 4 hours- reluctantly we purchased and immediately regretted the decision. In January I called to cancel our contract based on the fact that when I wanted to schedule our first "Get-A-Way" I was told that the room stay would be $875.00 in Florida- I was frustrated and furious- the presentation promised rooms for AT MOST $99 a night with smaller rooms at $69. Needless to say that we were giving the classic run-around every time we called. Ironically, NONE of our calls were noted in the computer and no recordings were made of any of our calls, I know this because the next call we made or that they made to us for payment, the person stated I have no record of that call. Today they called and I spoke to Linda and then Rueben- Linda acted like she did understand what I was even saying, she transferred me to Owner Care, were I talked to Rueben- which was not understanding in the least- he said I had 7 days to cancel and that window closed in January. He was not interested in the fact that I have written the CEO of the company weekly every since I received his name and address. I am one dissatisfied person and will never stay at any resort that bares the name Wyndham- and I am taking them to court to receive financial compensation of drawing money out after I was supposed to be cancelled. Now, I will complain daily on this site to inform anyone and everyone about the fraudulent claims made by this corporation.

MTL 28335 Annoni 4184306 [#1213044] This is my file number from the 17 emails I have had going back and forth with your customer care department. If you can trace back these emails you will see that I have not had a resolution.

This hotel was as unsafe as it could possibly be. Planned a weekend getaway and I was severely disappointed in this property. The key card entries were all broken so the doors were either left open or the entryway wasn’t accessible at all. My husband was forced to walk all the way around the building at night because the woman working the desk wouldn’t let him in and the key card entry was broken. The smoke detector in our room was wrapped in plastic wrap. The election mix boxes for the secure card systems were basically ripped out of the wall I will never stay at this property again


Shakopee Mn. Fights, drugs, my life threatened!! Management weak, scared of the live in junkies who work/sell drugs there. This place is the worst hotel experience of my life

I AM BEING CHARGED FOR ROOMS AND SERVICES NOT RENDERED. I AM PAYING FOR WEEKS OF STAY THE WYNDHAM HOTELS AND THEN BEING DENIED SERVICESAND LOCKED OF THE ROOM ,KEYS NOT WORKING ,STAFF NOT HAVING KNOWLEDE OF MY STAY BEING DENIED RENTRY EVEN AFTER SUPPLY OF ITERNARY NUMBER MAKING CLAIMS OF ME STAYING AND CHARGED FOR VACATION PACAGES THAT I DID NOT AGREE TO STOLEN GUN FROM THE PROPERTY. ON 4/17/2019 I HAD OUTPAITENT SURGEY ON MY KNEE. I RETURNED TO MY ALREADY CHARGED ROOM FOR 4 NIGHTS, TO ONLY BE DENIED ACCESS TO MY ROOM ,KEY DIDNT WORK AND THE FRONT DESK CLERK SAID EXPEDIA HAD NOT PAID FOR MY STAY AND THAT COULD NOT LET ME INN UNTIL SHE RESOLVED THIS WITH EXPEDIA I SHOWED HER A COPY OF EMAIL TO NO EVAIL I SAT IN PAIN IN THE LOBBY UNTIL SHE CONTACTED SOMEONE ON THE PHONE. THE PURPOSE WAS TO HAVE SOME WHERE COMFORTABLE TO REST. MY HOUSE HAS MOLD SO ME AND MY CHILDREN ARE ALREADY STRESS AND DISPLACED DUE TO MOLD. I HAVE ENDURED COUNTLESS LOSSES AND CANT TAKE ANYMORE . I HAVE RECENTLY FILE POLICE REPORTS FOR FRAUD/SWINDLE AND STOLEN PROPERTY THO I ENJOY THE ROOM STYLE OF THE SUITES AND THE COVIENCE THATWYNDHAM WY PROVIDE TO ACCESS TO MY KIDS SCHOOL AND MY FIANCE JOB. I WILL NOT BE OVERCHARGED/OR A VICTIM OF THEFT, I AM REQUESTING A REFUND FROM THE LAQUINTA HOTEL IN UNION CITY WHERE MY GUN WAS STOLEN, 7425540327649 REFUND FOR THE FOUR NIGHT PREPAID FOR MY SURGERY NOT HONERED, CONFIRMATION 85281EC017808AN REFUND 199 CHARGE FOR VACATION ACCT #46997580


We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed

We stayed at the Wyndham travelodge in Ontario Ca or attemted to on 7/29/19. After the cable went out and the power 20 minutes later we went down stairs to ask the manager how to obtain a refund as it was hot, dark and a upstairs unit. Without the ac it was very hot. I was told no refund and told to stay in my room until its back on. we told the manager look we know its not your fault but we cant stay here and proceeded to drive another two hours to home after driving up from San Diego that night, I asked for the 800 number to wyndham or travelodge to call someone and the manager said there isnt one and we would have to wait for them to call us.At that point I said you dont have a number youre a corporate company. His son was very rude and told us flat out to GET OUT.We left and called the next day to hotels.com and there getting me a refund, but this guy and especially his son were ridiclousy rude. I have stayed at Wyndhams and never had a problem as we travela lot for baseball, but after this experience I will not.Just thought you needed to know about this establishment.If I could have given it no stars on this I would not have even given it a one. The bathroom shower valve was also backwards and when I turned it to the right on cold, it was hot I got out just in time beore I scolded myself.
Thank you\
James C. Ballard

My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.

I booked 2 nights july 2nd and july 3rd a friend of mine was rushed to hospital I checked in on the 2nd upon check in I told manager the shower was not working he assured me it would be fixed when I returned, I returned late after leaving the hospital just wanted hot shower and sleep the shower was NOT FIXED, he said he would infact comp the room for that night and moved me to another room! He did not comp the room and when I asked why he said oh well I can not do that, this is unacceptable for your corporate name I will if I do not receive a credit or free night blast this all over social media no threat promise also he would not put my membership points on my 2 nights he should be fired! Ms. Wagner 732-691-5335

Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!

Tried concealing a resv. ( 62 hrs before ) with Your Travel Lodge in Angels Camp, Ca.; they said I must go through Bookings.com because I received a lower rate! Yes! I did call TL first but was told they were full on July 27 2019 Sat.!!!
Called Bboking.com (1st time) instead of Expedia.com ( A BIG MISTAKE)!!!
In order for them to concel my resv. I would have to go to a WalMart (right then) get a Booking’s gift card and walk out of store and call him (David) back. After I read security code numbers to him, he would charge me two payments each $168. In two mins he would reverse charges to my account!!! I was shocked and hung up! He kept calling back using different phone numbers!! Right after his call to me, Travel Lodge charged my Visa card the $168.!!!! This is very fraudulent and is being reported!

Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.


My complaint is there was hair in the bed. I pulled the covers back and there was multiple strains of hair in the bed. I went down to the desk to ask for another room. The front desk clerk acting as if it was my fault that the hair was in the bed, she never apologize. She just gave me another room without saying anything, just starring at me. She could have apologize. Everything else was awesome.

I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.


The room has a work desk and an office chair for working at the desk.
The chair has a lever that is supposed to raise and lower it for comfort while working at the desk.
The chair's height cannot be adjusted and it remains at the lowest level.
That makes it very uncomfortable trying to work at the furnished desk.
When I called the front desk and asked for a replacement chair that would adjust in height, I was told that all of the chairs in all of the rooms were permanently adjusted to the lowest level and that if I wanted to work I should go down and use the working office.

I am not going to discuss any issues we h asve encountered during our recent 3 night stay at the Days Inn. After we communicate further with the appropriate people, I will then determine the necessary steps. I am a fair, kind, understanding woman, who is seeking what is deserved and ethically right to our family. Honestly, I am hoping to strengthen skills along with knowledge for all direct and indirect parties involved in the future. Customers are the future, now let's start treating them with respect and dignity! Thank you H.K. 802

IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.

On 7/26/2019 and 7/27/2019 I rented a room at Travlelodge in Yuba City, CA. The staff were all very nice and I was pleased at the cleanliness of the room. I was in room 246 the last room on the 2nd floor near the pool. The first night between 1am and about 4:30 am I was woken up with doors opening and closing and people walking up and down the hall. There was no talking or yelling so I didnt feel like I could really complain. Today was really hot and I was looking forward to enjoying the pool but it was quite crowded so I thought I would wait until it was a bit less busy. Unfortunately the pool closed at 10pm and as I was outside I observed the same people that had been in the pool all day get into at least 3 cars and leave saying goodby to various people. One person who had a puppy, not on a leash, let that puppy jump on my 9 month old daughter on thier way out of the pool area. My baby was not hurt thank God just very scared. I do not believe the staff here is aware of this problem and I have no complaints with them at all. Somebody needs to know just the same.

We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .

Got a room at the Baymont at 7330 Plantation Rd, Pensacola, Florida. Upon checking in I unloaded and then left immediately returning to the room at approximately 10pm. Upon entering the room you could smell moldy smell. Upon taking a shower, I noticed several areas of mold. As soon as I laid down in the bed I felt as if something was crawling on me and making me itch severely to the point that I left the room and slept in my car in the parking lot until I got my stuff and checked out at 6am. I always thought highly of Baymont but upon renting this room my thought has drastically changed. Needless to say I should have saved my $160 and just slept in my car cause this room wasn't worth $5.

I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
In summary:
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.
Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.
Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.
Thank you for considering my request.
Simon Lilley

Days Inn at Redondo Beach in Torrance, CA, must have been a great hotel back in the day. The place is filthy now! I slept in my clothes because of how dirty the room was. Black dust bloomers hanging from the bathroom exhaust fan, mold, lights out, foul odor, rust. The place needs to be overhauled! Feel free to call me for more details 262-989-7858. You are better than the hotel represented!

Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.

I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.

I want my money back. I am now finding out that the Wyndham timeshare is a scam

With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.
Begin forwarded message:
From: Dee Patel <noreply@app.medallia.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <rhocap@yahoo.com>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <reply-1310.ewxxtds5cp6b9bhdczd@express.medallia.com>
Dear Rhodessa,
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.
Please choose another hotel next time you come to Bowling Green Ky.
Sincerely,
Dee Patel
GM
days inn Bowling green , ky 42104
daysinnbg@gmail.com
270-781-6470

We found your hotel in Lebanon Missouri online after an all day drive from Texas. We were tired and wanted to sleep for a bit. The pictures online were not what our room was. The room was the most disgusting room I’ve ever been in. We walked in to crumbs in the floor, some sort of sticky residue all over the end tables, and the tub was almost over flowing with water and there was hair floating in it. The room reeked of cigarette smoke, even tho it was a non smoking room. After reading reviews online, the hotel has the same complaints regularly, but the hotel staff has an excuse for everything saying that the review wasn’t meant for that establishment because theirs isn’t in that shape. We figured that we wouldn’t get anywhere with the staff so I decided to contact y’all instead, plus we had a fear of being mugged on the way out, or not getting our money back. It also didn’t appear that there would be a room in better conditions at this specific hotel. The only reason we were able to stay the 4 hours we did was because the beds appeared to be brand new. Other than that, it was gross. On top of the conditions of the room, there were drunk people wandering around all over the hotel. Stumbling, talking to themselves and being loud. There was trash all up the stairs to our room, and the grounds weren’t well kept. This hotel is extremely falsely advertised, and as a Wyndham rewards member, it makes me want to no longer stay at any branch with the name attached. This hotel needs a serious overhaul because it’s making y’all look bad. I think everyone, including ourselves, who were duped by the false advertisement, should be reimbursed. Just a horrible experience for me and my family while traveling out of state. I also took pictures of some of what our room looked like when we arrived.


I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2

Nothing but a dump pool was surrounded by tall weeds n grass people swimming in clothes room had 2beds and an old fridge nothing else or anything on walls the smell was disgusting ((Celine fans and bed mattresses lying around by room ((I ask for a cancellation manager said he would still charge me first night so I told him this is not what this hotel was on internet so I told him he could have my money so then he finally waved the fee why would travel lodge even have to here name on a place like this and actually rent this out our first vacation with our grand children we were not expecting this

Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.

I have already filed a complaint, 4271798 and am not satisfied at all how the complaint has been handled. I was mislead by photos on one of your properties and when we arrived after a four hour drive we arrived at a hotel that looked nothing like the picture. I waited over an hour to try to resolve the issue with desk clerk but she said she could not get ahold of a manager. I was willing to transfer my reservations to another hotel but she said nobody was available to do it. Today I received an email saying that out of good faith they were giving me 6000 points for my trouble, I responded with that’s nice but I don’t want the points if I don’t get refunded for my night they charged me. When I called today the lady said since I accepted the points that closed the claim and that was my compensation for my troubles. It did not say anything in the email about accepting the points would close the claim or I would have never done this. Here are images of your hotel. Days in Mackinaw City is the location of the property.


I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.

Windgate said I can't cancel my reservation the place is nasty has bed bugs no air forcing people to stay the place needs remodeling and they don't know how to talk to guest my family has 35 rooms on hold after sending a member there to inspect the property found nasty flooding no air dirty beds bedbugs this is no place I or my family wants to stay

Hotel room was dirty and smelled. Bed sheets had stains. Elevators were not working properly(doors would not open) Unable to walk up 3 flights of stairs to get to room due to bad back. Photo's on-line show a different looking hotel & room than what is actually there. Complained to attendant at front desk and asked for a refund since we would not be staying at the hotel. Attendant was not helpful or friendly.

We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!

This hotel is a sad excuse of Wyndham properties. Wyndham Garden Duluth it says no smoking...first room smelled like a smoking convention... Second room door wouldn't open you get stuck...Third room dripping faucet tv wouldn't work you had to insert your key at least 5 times both ways to open the door...no complimentary breakfast...frauduleny CC machine in the laundry room... The machine wouldnt take $2.50 in quarters i tried twice it wanted you to use your card (scam). The attendant Al first told me yo csll yo see if they would come out...(huh)Al told me use my card if something happens they wil reimburse you... I told him to use his card since he lives here he replied Nuh i cant do that.

The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.

We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th

Would not stay again. The room was very dirty. All the appliances and silverware was dirty. There was a smell permeating from the room. The staff was trapping opossums right under our window. The cleaning staff did not clean, make the bed or give clean towels for the entire stay. We stayed for 8 nights. This is not acceptable. We were told that the first floor rooms were sold out and that we could not move.

I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.
I reserved two room on July 2, 2019 thru Bookit>com.
We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.
When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.
After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.
We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.
We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.
We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.
When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast
When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.
In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.

We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator, we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running. The window in room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff.
There were many other little things that we found to be below standards, but will just leave our review at this.
AFTER our stay, we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed that if it said WYNDHAM we were safe!
Joy Joseph

Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??

Sunday night, 7/14/19 there was a fire in a apartment which was part of the unit which my room 127 was in. I smelled smoke, left my room, walked around the corner to see several fire units in the front of the unit. I was never notified either through a room fire alarm, a manual pull fire alarm or personal notification to evacuate the premises. Your establishment was neglectful in their failure to put the safety of their guests above anything else. The notification of guests to evacuate the premises, no matter how large or small the fire may have been, should have been on the top of their priority list while at the same time contacting the appropriate emergency agencies to respond to the situation. By not doing this, Days Inn put the lives of everyone in that unit at risk. In addition to smelling smoke throughout the night in the room. I feel considering the negligence on the part of the Wilson Days Inn Motel , those subjected should have been compensated in some way, shape or form, but it was not the case as of yet.

We checked in and 30 minutes later checked out if Days Inn in Port Huron. We were there to watch the sailboat races and unfortunately this hotel was the only one with availability and also allowed pets. (We take our lazy greyhound with us often) the light bulbs were broken, the “non smoking” room smelled awful and the clientele was very sketchy. There was some unacceptable behavior happening around the hotel and the staff was just as rowdy. This is a “live in” type of motel. The room next to us houses to 100lbs plus pit bulls which adorable through the window but as tall as boxers when they came out. The grass was covered in dog feces and the outdoor pool was more than unkept. This is the first review I have ever written and I (my own fault) count on the photos that advertise the place I book. The photos are clearly from when this place was first built. Nothing in comparison at all. We recently stayed in your Bayview hotel in Grand Haven which was nice. The carpets needed to be cleaned but the room was cleaned properly, the staff was very professional, pool towels were always stocked and at quiet time (10pm) the place was calm and quiet. Nice hotel. I would stay there again, just not pet friendly, which was fine. Not all people are pet people.

I booked online and was told I COULD not get a refund. Once I arrived at my room, I knew why. The room was filthy, looked like it was in the middle of a flip and it was infested with insects- that’s right ROACHES. I kept my things in the refrigerator to keep from taking the Bugs with me. I also believe there are long term guests, perhaps homeless voucher recipients?i should’ve just slept in my car! The mattress was stained!!! The smell oh my gosh- it smelled like old cigarettes! I could scarcely breathe. I could not upload the rest of the damning photos. I invite a representative to reach out to me so I can share ALL my pictures.

This is my WORST hotel stay ever!! Room was NOT clean. Still had trash in floor air conditioner dont work front desk rude as hell. Sont speak english no translator or anything. No where else to stay within 45 minutes due to weekend long concert in nearby town. I am.not and will not give up this fight without a refund. I am contacting better business bureau. Beds aren't made fully pillows wrinkled.

Left a article in the room and they refuse to send it to me. I have ofer to pay for the ups charges before it's sent and any other cost.

1. Grounds around mother awful.
2. Side walks in very poor condition.
3. No courtesy soap or shampoo etc. in bathroom.
4. No towels or wash cloths in shower area.
5. Bath tub has rust in corners.
6. Furnace has dust all over the floor and access door.
7. Checked on towels for room. They said towels and wash cloths were on the way up. That was an hour ago, still not here.
8. Table in small dining area broken. Maintenance here sucks. Someone needs to be fired or this franchise needs to be taken away. What a waste of money, never again. Have taken some pictures and they are going on the internet.
The name of the hotel is "Hawthorn Suites by Wyndham". Ft. Wayne. Indiana


Your Days Inn in Bartlesville, OK is really bad. Run down. Dirty. Mold around the bathtub. MANY stains on the carpet. The odor in our room was so bad that we asked to be moved to another room. The second room was better but not good by all means for $100 a night hotel. IT was the worst hotel I have ever stayed at. I seriously considered leaving and asking for a refund but didnt. That is a huge regret now. In the night someone opened our door. Lock AND deadbolt. There was not an extra security lock at the top of the door. It had been removed. There were screw holes there but no lock. This is suspicious and creepy. I had a luggage cart in my room and had pushed it up against the door. That is prob the only reason this person did not actually get in. I awoke in the night to light coming in my room from the hall. My grand daughter and I were horrified. We are still upset about this. I did tell the man at the desk. He told me that if the deadbolt was locked there is no way anyone can get in. This is not true.. The police were called and they are looking into this incident. It will be a long time before I feel safe in a hotel room again. I will never stay in a Days Inn again. I am not accusing an employee but you should investigate why the security lock was missing and how many rooms have this issue. Is it just coincidence that my room with out that lock was opened? Did someone use a key to open the door, and the master key for emergencies to open the deadlock? Maybe it was a patron. Either way this should be looked into.

I stayed at the 7270 Cedar St, Omaha, NE, 68124 location on 7/18 for one night my booking number is 7454251098087. The living room carpets were all wet our socks were soaked. Then our bedding was never changed. There was lip stick stains all over the pillow cases, blankets and sheets. I called front desk to have new ones brought up and they came 2 hours later. Our smoke detector was not fully attached to wall either. I woke up with 4 bug bites. I would like a refund on this. I travel a lot and have never experienced this.

We booked a weekend getaway at the Ocean Walk in Daytona Beach, Florida. Upon arrival and after paying the balance due at checkin, we were told they were oversold. They would call around and check availability in other hotels in the area. We refused this offer, we didn’t want to stay in some random hotel. We booked at Ocean Walk directly for a reason, quality matters to us. We were very upset but confused as to how an error like this can happen. When you book your reservation, you are required to pay a deposit of the first night to reserve the room. The response we received that it happened to someone earlier was unacceptable, we had been looking forward to this mini vacation for weeks only to have it ruined in minutes.

Hole in flooring bathroom. lights not working gangplug on floor. microwave refrigerator and coffee maker all same plug had to turn on from switch at door. Strains on carpet. Room 235 Helena Montana.
Have feedback for Wyndham Hotels?
Thanks for your feedback!
Sorry. Please try again later!