Wyndham Hotels Complaints Continued... (Page 7)
1090+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
former maint geneva ny 550 Hamilton st the area manager arion and the gm xhimina fired me may 31 and.nevr asked me for my keys and card for the hotel being fiired I can't go back to the hotel is this a risk to hotel security!!! it seems like they don't care and the place is one big mess xhiminia is not a very good gm at all indus is a very bad company to work for not impressed at all so who do i turn these keys in to.

On Sunday night June 16 2019 I made a reservation though your reservation desk at 1-615-885-1122 Nashville, I made a reservation to check in Oct 4 2019 and check out Oct 7 2019 the confirmation # is 88528EC029411. Well first of all we unfortunately were lied to by the gentleman who took our reservation he said his name was Michael and he was upstairs at the hotel and unfortunately he misspelled my last which is Geyer and on my email confirmation it said Deyer , I called the hotel again explained the situation and that I wanted the correct name on the reservation and confirmation email so when I arrive at the hotel I wouldn’t have trouble checking in. I was told okay and asked for a new email stating my new name, unfortunately again the name remained the same Deyer instead of Geyer. I then called back for the third time explained again and then was told that change cannot be done on my reservation it was beyond frustrating after spending over 1 hour on the phone trying to get a simple change. I then called a fourth time and canceled our reservation. I believe it was very poor customer service and very very disappointed with Wyndham. Maybe you need better employees and better training. Very dissatisfied. Timothy Geyer not ( Deyer )

2 night weekend stay at AmericInn in Douglas Mi 6/14-6//16/2019
Very disappointed with hotel accommodations.
Pillows were stained and had strong odor, replaced by staff next day
Mattress smelled of vomit
Tv did not work on/off thruout weekend
No elevator, we were aware and requested first floor per our confirmation
There were several hotel options to choose from in the area and we picked Wyndham bring a rewards member.
I will not stay there again.
Staff was kind.
Hotel is dated and is in need of major updates.
I am requesting a refund or free two night stay in any of your resorts.
bhicksrn@yahoo.com
Thank you
Rewards member

On Sunday night June 16 2019 I made a reservation though your reservation desk at 1-615-885-1122 Nashville, I made a reservation to check in Oct 4 2019 and check out Oct 7 2019 the confirmation # is 88528EC029411. Well first of all we unfortunately were lied to by the gentleman who took our reservation he said his name was Michael and he was upstairs at the hotel and unfortunately he misspelled my last which is Geyer and on my email confirmation it said Deyer , I called the hotel again explained the situation and that I wanted the correct name on the reservation and confirmation email so when I arrive at the hotel I wouldn’t have trouble checking in. I was told okay and asked for a new email stating my new name, unfortunately again the name remained the same Deyer instead of Geyer. I then called back for the third time explained again and then was told that change cannot be done on my reservation it was beyond frustrating after spending over 1 hour on the phone trying to get a simple change. I then called a fourth time and canceled our reservation. I believe it was very poor customer service and very very disappointed with Wyndham. Maybe you need better employees and better training. Very dissatisfied. Timothy Geyer not ( Deyer )

12705 St. Charles Rock Rd, Bridgeton, MO. 1 of the worst. Woke up at 230am on 15th from someone banging on our door. Called front desk. Woke up at 420am 16th from people fighting in hall. Non-smoking room. Reeked of cigarettes and odors. Floors sticky. Nasty hotel. Already called & complained on 15th. Rpt# 4242080. Reservation # 86113EC016262. I want a FULL REFUND. That is a Wyndham you need to break ties with or they will give you a horrible rating. I will be calling corporate office on Monday.

Stayed at your Chubbuck I’d Travelodge by Wyndham this past weekend for a convention. To say the place is a dump would be giving it a complement. Place has many unsafe areas filthy dirty complementary breakfast that is a joke and only 2 employees who are gracious and know what they are doing. So appalling that Japanese tours stop there makes our country an embarrassment. I’m boiling all my clothes and throwing out my suitcase just Incase I brought any unwelcome guests home from the disgusting place.

(WOULD HAVE REPORT SOONER BUT JUST NOW FOUND THE COMPLAINT SITE AND ALSO I HAVE BEEN IN THE HOSPITAL) TRAVEL DATES WAS 5/20/19-5/23/19 Stayed for 2 days I called about having a late check-in and they were rude. When we got there due to the time, of course, the lobby had already closed no problem, but the little place that you used to check in after a certain time I had to wait 25 minutes for him to come to the window so I could check-in. When we got into the room the sheets on one bed was still somewhat wet, and the other bed was damp. I called down to the office to tell the guy who was working and he rudely says " There is nothing I can do about it you will have to tell them in the morning when housekeeping is work." he asks if that was all and I said no would you by chance have like 3 paper bowls and 3 forks or spoons either one which he told me, yes to come down and get them then he hangs up. I walk down to get them and I walk in and it took him 20 minutes to come to the window to give me the paper bowls and plastic forks. My stay there was going to be through the 23rd. I had paid for the 20th, 21st, and 22nd, and was going to pay on the 22nd for that night. The next morning (5/21) we were still sleeping and housekeeping didn't know she just used her key card or whatever and opened the door to come in and do whatever she was going to do and I raised up she stopped and turned around and walked back out. So I and my daughter and her cousin got up then and got ready to go to the beach. When we came back after they came in while we were sleeping without knocking they had never come back into the room to do anything not even straighten up the beds I had to go to the office to get clean towels. The morning of check out(5/22/19) it was only 9 am and housekeeping yet again comes opening the door without knocking nothing because I was going to go down and pay for another night before 11 am. After paying $94.98 for the room and housekeeping coming twice opening the door without knocking, the sheets were wet on one bed and damp on the other, the clerk at the desk being rude, the room having ants, and housekeeping not giving us clean towels or even straightening up the beds and putting dry sheets on the bed, and they didn't even tell me you all had a rewards program that would have been a big plus for me because we travel a lot that was one of the worst experiences I have had during my many travel trips to Florida and other states. So paying $94.8 to stay somewhere like this was a bit too high and then Had to pay $72.79 to stay somewhere else because of the treatment I received while at the Days Inn at 1608 US-1, Ormond Beach, FL. Not only did I not have the $94.98 to pay at this particular location to have this treatment but I sure didn't need to spend $72.79 somewhere else I could have used that money on other things while I was in Florida which I was made to believe that this location was on the beach and it wasn't but I could have put that amount of money together and stayed somewhere that was on the beach and a lot better and gotten better treatment than I did at this location. I really would like for something to be done for this and no I do not want reward point or a free stay at any of your locations because I am a single mother of 2 and on disability. I would really like my money back for the bad experience but I know that isn't going to happen a VISA or MASTERCARD gift card or Walmart gift card or something for all the trouble that we had. Because we do travel a lot and I usually try to us WYNDHAM locations(and none of them have ever told me about the rewards program)! But I know nothing like that will happen either so I know I am wasting my time and energy for sending this complaint! I know I will get an email apologizing for what happened as most places do, but I will not waste my time anymore looking for WYNDHAM locations to use when I travel because of the experience I had at this Days Inn and I usually try to use Days Inn.

Stayed at the Travellodge/Wyndham in Raton, NM......one night of hell.......the place was dirty and very very rundown......water pressure was vas very low and smelled.......the room was very very old and the bathroom was a sham........never been in a hotel where when you walk on the floor your feet are black! The ice machine, snack machine, etc. were all out of order....... We were charged $74.00 for a night of misery......We are astounded that you would have the Wyndham name attached to this terrible place. Obviously there is no real sense of urgency to rehab this facility where visitors could actually enjoy...... This place needs a complete overhaul;..... I went to the front office to get a receipt and was told the person who handled this was not there....a maintenance man working on the air conditioning asked for my email address to send a copy of the bill...... That was last Thursday morning and have yet to receive anything....he had me write my email address on a sheet bearing things he must repair!!!! THIS WAS RIDICULOUS ALL THE WAY AROUND. I wouldn't recommend this facility to ANYONE.

Dirty room, no complimentary continental breakfast. Just not up to Wyndham standard's.
(A continental breakfast is a light morning meal that is provided by many hotels and motels. It traditionally includes bread products, fruit juice and hot beverages. Some lodging facilities also include other types of food, such as cereal, fruit, meat and eggs).

While staying at the Days Inn on Airport road in Allentown I had a terrible experience. For one, my bed sheets were so itchy as though they were dirty or had too much bleach we were NOT able to sleep and the next morning I was scheduled for surgery at 6 am reason why I stayed at Days Inn. Also, I watched house keeping throw dirty linen on hotel halls where people walked how unprofessional!!! Two, there were guys in parking lot sipping on beer most of the afternoon and evening and being very loud, they seem to be hotel employees. Then at night there was loud arguing in parking area right below my window. I have been a loyal customer of Days Inn for years and could not believe my eyes. This hotel definitely has declined horribly with the new management. It’s quite deceiving that the entrance and lobby look nice but the rest of the hotel looks horrible. Big diffference to the nice business hotel I had become accustomed to. Please take action and change this. My review is Days Inn sadly enough is a 1 as. In worst ever.

My family stayed at the Microtel in west Chester pa and my daughter was bitten up severely from bed bugs her arms and hands are swollen we actually took pictures of the bugs in the bed and the bites on her body The manager and workers were pretty rude and they commented to the situation “ it’s a hotel you can expect these things” I was totally shocked st their response they didn’t have anymore rooms and we were there for s graduation and we hadn’t yey to find somewhere else to stay.


We had to wait an hour to check in. We were told check in was 3pm. Seems they were short staffed and only one person to get rooms ready. 17 checkouts. Mold around shower. No stopper in sink (dropped the screen down drain from my razor). Had to ask for towels on second night. Peeling paint in bathroom and no exhaust fan. Short staffed. Didn’t eat breakfast. Won’t stay there again.

I am staying at your Laquinta Inn and suites located in Virginia Beach on the ocean front. Tonight I witnessed an employee stealing product from your location. She left the location with a bag full of goods from the front desk area and then drove to the back of the building and walked out with two blue colored blankets and a bag of good from the back area as well. Due to the fact that I am not an employee and could not enter the area as the back area has a sign that state authorized employees only or something along those lines, I did not get a view of what was in the bag she walked out with, but both bags were white laundry bags that are hung in our hotel room. This girl had blonde and brown dreads, she was African American in descent and was wearing a Denim Jacket. She was very rude upon my check in as well tonight and I do not agree with theft.

This complaint is in reference to the Wyndham Super 8 in Junction City, Kansas, at 1135 South Washington Street. I had reserved two rooms for the night of Friday, June 7, 2019 for six of us in my family, thinking that the rooms that showed a king bed and a sofa would accommodate three each. It was the last night of our trip going back home from Illinois and we expected to find a clean, no frills Super 8. Upon calling to reconfirm I was told that no, the rooms that showed a king bed and a sofa would not accommodate three as the sofa was not a sleeper, so I changed to three rooms with two beds in each. Upon arriving and looking at rooms 236, 238 and 240 we were appalled at the condition of the rooms, the stairway and the lobby, and were alarmed that Wyndham’s name is attached to this Super 8 and think you should be aware of these safety issues and why we declined the rooms and went to the Hampton Inn.
Checking in was the first clue. Stacks of what appeared to be dirty laundry on the floor in the adjacent room were visible, and towels were all over the floor under the ac/units. Then when we were told our rooms were on the second floor and went to check the rooms out, we were hesitant to even go up the extremely rusty steps but did go to look at the rooms. Once inside we were accosted by the chemical used to cover up God knows what that caused immediate allergic reactions by all of us. Additional concerns: The smoke detector in room 236 was hanging from the ceiling with a towel wrapped around it and the elongated toilet had a round toilet seat. Room 238 had a large crack down the window and was taped. Broken windows and locks and the sign posted in front that management was not responsible for theft were enough to raise safety issues. Room 240 had the most disgusting stained desk chair that no one would ever want to sit on, and could easily have been removed if anyone cared.
The trusted Wyndham name should not be connected to this Super 8. That is why we are sending this information to you.


Joined a month ago. Was given an iPad that had all the important documents needed except when I got home n opened it there was nothing loaded
Notified my rep n he promised to get me a thumb drive to load on my computer Have spoken to several people n still nothing has arrived. Every time I speak to someone they guarantee it will be resolved the next day. So far the next day has never arrived
Very poor customer service. I question how good of a deal this is when they can’t provide me with documents
Guess if I don’t receive by the end of this month June 2019 I will be contacting my lawyer for breach of contract

I will never stay at any other Wyndham property! Not only did the hotel mishandle and inconvenience me financially, when I called corporate the only thing offered was an apology! I was out of $600 for about a month until the hotel released my funds due to them overcharging my card. My hotel stay was only $170, but they overcharged me $581.68 in addition to the $170 they charged me. Very unprofessional, I have been a Wyndham memeber for over 20 years and only stay at Wyndham properties and never had a problem but this last stay was our last. Horrible customer service at the hotel and corporate!!

We made a reservation at the Super 8 West Yarmouth/Hyannis location for Saturday, May 25. I requested a rollaway on line in the reservation. After I made the reservation on line, I called the motel to make sure we would get a rollaway. The reservation was for my wife and me and our 2 adult children. When we checked in, the clerk said, before I could even ask about the rollaway, "I upgraded you from a standard room with a rollaway to a suite with a pullout couch." I said oh we could just use the rollaway in a standard room. He said "No, I don't have any rollaways available. We only have 2 rollaways." So I reminded him about me calling and making sure we could get one. Then he proceeded to tell us that the suite would cost more! If we could have cancelled right then and there, we would have. We ended up taking the suite, out of necessity. The room needed to be updated and fixed up. I wish I had taken pictures of the room. The bathroom door wouldn't stay closed. The tub was poorly tiled and grouted. The carpet was nasty.
The bottom line is, we have stayed at Wyndham locations before and not had a problem. Based on this stay, I am not likely to book a Super 8 in the future. And we definitely will not stay at the West Yarmouth/Hyannis location ever again.
I know this is a franchise, but I am surprised that Wyndham would want their name attached to this motel!

I booked a room with LaQuinta on N Davis Hwy in Pensacola Florida. I asked for ground floor because of my disability pool side or close because of my daughter and family. I got there they put me on 3rd floor. I was not happy and when I opened the door the room was trashed. Not cleaned at all. I call customer care go back down and asked for a refund or for what I originally booked and was told all I have is a king on pool side so I took it. I asked for a roll away and they had none. So I was also stuck sleeping all 3 in the bed. My sister agreed to keep my child at her house 3 of the nights. Opened that door and the room wreaked of marijuana. They put an air ionizer in the room. I'm extremely upset. I coughed the entire stay was promised a discount which I see on the bill but no credit on my account yet. I cancelled my July reservation there also. Very upset. Acct t4883318. This is what room looked like and what people see when parked. To be honest I would like a full refund or two comp nights for July 12th and 13th at another of your facilities in Pensacola Florida in place of booking I cancelled. I also have pictures but had trouble uploading

My wife and I are very frequent Wyndham hotel users, however we had a very bad experience at the Days inn by Wyndham at Onley Virginia. In the morning we noticed that there were dozens of flies in the room that were not there the evening before and also that every time we opened the door there was a strange sound from the bathroom area. On further investigation we found that the mirror was moving when the door was opened. I removed the mirror and found a large hole cut in the wall with a crawl space behind it. Needless to say this freaked my wife out as she had undressed in front of the mirror and she felt rather violated. This obviously was where the flies came from and there could quite possible have been someone there the night before. There was also a microwave in the room that looked like it had a fire in that we were afraid to use. I cannot express how violated my wife felt after the experience. I don’t know if she will ever allow me to book a days inn again. I have attached photos I took at the time.


Wyndham Reward #143221582G phone # 229-221-6893
My complaint is about a stay 04/01/2019-04/04/2019 at Wyndham Bonnet Creek Resort. I used 9000 points to get a discount on this vacation resort stay. What a mistake! I was very unhappy with the stay and have been complaining ever since with no resolution! Wyndham Rewards sends me to Wyndham Resorts and vice versa. I am about to leave Wyndham over this!
My reservation was in my wife's name, I had to email and call repeatedly to be certain of this because Wyndham Resorts kept saying it was in my name and she wouldn't be allowed to check in. I even sent them a picture of the reservation from my account with her name on it. Even still she had issues checking in when she arrived and had to wait a long time! She was traveling with 2 teens and was put in the building by the kiddie pools.She asked to be moved and was told they were overbooked and that precedence goes to Wyndham owners anyway. Ever since trying to complain Wyndham Resorts has been VERY rude and nasty acting and have told me repeatedly that any special treatment goes to Wyndham owners and although I am a Platinum rewards member that means nothing to them.
I want my 9000 points returned back to my Wyndham Rewards account immediately please! This has went on long enough. I won't ever do business with Wyndham Resorts again but this is a chance for Wyndham to keep me as a loyal hotel customer. Thanks so much for helping to resolve a matter quickly that has been very difficult to deal with.

Hotels are fine your false beliefs that wynham rewards are not ..this is two times I have tried to use booking thru wyndham and use..your offer 2 night 20% off..doesnt give 20% off your reward site I spent an hour on trying to book..Hotel said I had to do it online..online customer service said hotel would give the 20%...i can go thru Travelocity and get same price...so rewards and discount is fake......i am going to tell everyone I know not to be a wynham rewards customer

I am a LaQuinta Elite member and have been staying weekly at the La Quinta Journal Center in Albuquerque, NM for work for over a year. One of the prime reasons I have stated there was the exceptional cleanliness of the hotel, especially the care taken to clean first rooms. However I have noticed that since Wyndham took over the level has declined quite noticeably. The enclosed pictures taken after my room was supposedly cleaned over the past two weeks show examples of the decline in service. This is the first time I have ever had a complaint about a La Quinta hotel in all my years of travel and work. I am extremely disappointed in the new Wyndham ownership.


There was no parking at all at the hotel......I had to park on the side of the road.....then we were told that it would be $5 per day to park our car for 4 days but weren't told that on phone or until after we arrived....then I asked if I would get a receipt at check out and the manager told me yes and no problem.....they took my credit card for incidentals and upon check out was not given a receipt with a zero balance on it and was advised by the desk person that since I booked through hotels.com that i would never receive a receipt and was very rude about it. I asked her if by chance I had had some kind of charge for incidentals then would I have gotten a receipt for that and was advised no I would not and was asked to move away from the front desk....I left the front desk area and stated to the desk person that I would never stay there again and was told "whatever," and "I don't care."

The room was dirty and in disrepair looked like someone had started to lay a new floor and forgot about the trim around the walls ceiling lights and the light/ vent in the bathroom were unfinished and in disrepair.
The walls and windows were filthy and needed cleaned.

I stayed in your hotel Baymont in Lawrence KS last weekend and I was very disappointed... the TV didn’t work so we let the front desk know so they could fix it while we ate dinner next door. We got back and it still didn’t work so we called the front desk I guess by letting the front desk know I didn’t want to stay in a room with no tv was DISRESPECTFUL! I never raised my voice or anything in that manner It when I called this morning I got told they had it on recording but when I asked to hear it she told me to get a lawyer .. I will never stay in that place and I hope the manager gets fired for the attitude she showed me

The hotel was very dirty & noisy. Not enough parking spaces for the amount of rooms. Pool was closed. Room was really in poor shape. We had bees making a hive in front of our door. Reported it. They did nothing. We were afraid to come in & out of our room. They cancelled our room key code, did not tell us & both my husband & myself have a hard time with stairs and had to go back down to get the cards recoded. Expected more from a Wyndham property; Got a response.. Here it is. I am NOT happy with this! Please pass this on to someone who will actually take heed!
(no subject)
Inbox
x
Rodeway Inn - Castaic <rodewayinncastaic@gmail.com>
Sat, Jun 8, 11:22 PM (3 days ago)
to me, gm.hotline
Hello Ms. Thies,
This is in response to your June 6th correspondence with Wyndham's
customer department regarding your June 2nd stay at the Days Inn in
Castaic. We are sorry you were not satisfied with your stay and that
your keys became inactive and that there was a bee hive near your room.
Hopefully you consider these isolated incidents and continue with
Wyndham hotels going forward.
Thanks,
Josh Smith

To Whom it May Concern,
Doesn’t Days Inn have any type of standards for quality control? I was supposed to stay at Days Inn Wyndham in Sturbridge , Mass between 6/7/19- 6/9/19, but because Of the filth / sanitary conditions of the hotel I didn’t .
I do not consider myself a fussy person, but the filth that I encountered was disgusting.
The room I stayed in smelled like weed, in fact the whole hotel smelled like weed and cigarettes, there were blood stains all over the floor , the stairs, my bed , the tub was dirty, the toilet was stained brown, and the pool was not cleaned ( I know the board of health has been made aware of the pool condition back in May) I would be very surprised if you have not been aware or contacted in regards to these conditions in the past by other frequent travelers. Surely, I am not the only frequent travel guest that you have heard complaints from, about the conditions of the room.
I hope this letter will encourage you to expeditiously investigate the cleanliness of the rooms you offer to your travel guests. There is really no excuse for a less than perfect room, never mind the filth that was evident in the room that I was given. Raise your quality control standards and procedures, or find a new business.
I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.


June 3 2019, Super 8 Motel, Lacey Washington. Arrival time: 10:30 PM. Checked in to Room 207.
1. Night clerk was inattentive and unfriendly. Did not say hello. Took my credit card, processed and handed me a keycard.
2. Half of the parking lot lighting was turned off. A security problem.
3. Hallways and stairways were extremely dirty.
4. Room smelled terrible. We had to sleep with the window open.
5. The floor in the room entry was sticky.
6. There was no TV remote control in the room. (We did go to the desk and the night clerk dug one out of a box of broken remotes.)
7. The fan in the bathroom did not work.
8. Both bedspreads were stained.
9. The water diverter valve in the shower/tub did not work.
10. There was no continental breakfast available. There was no signing for location..
11. When we checked out of the motel, the Manager was at the desk and also extremely unfriendly.
Please contact me if you wish to discuss. I will not stay at Super 8 Motels again. I recommend you remove the Super 8 name from this motel. It also appears that use is very low at this motel.

We stayed at Quail Hollow from May 29 thru June 2 for our granddaughter's graduation.
1. Bathroom floor had not been properly swept and a fly stayed in the same location under the sink in spite of a complaint at the desk.
2. There was mold in the caulking around the tub and the grout.
3. The shower curtain had mildew.
4. The carpet was badly stained.
5. The parking lot had large potholes.
6. The landscaping in front of our room had not been touched and the dandelions were so thick that the mulch could not be seen.
7. When I tried to check out I could not find a clerk and someone from another area had to hunt for the person.
8. We made the reservation for the week with the agreement that it could not be cancelled. Otherwise we would have left!
We expect much better from a hotel that carries the Wyndam brand. WE would not stay there again.

We recently stayed at days inn by Wyndham in Columbia SC and the office people was very rude and the overall location was disgusting and needed to be updated badly the housekeeping was terrible. We paid 258$ for a disgusting place told us they would refund our money but would take a few days and we needed a place right then due to my daughter graduation the next day. I've added a few photos and have more but wouldn't let me add them. Please email me if you have any questions


While staying at the super 8 in Beckley WV I have experienced several problems in just 2 days. Once checked in and getting to our room we find that the AC and refrigerator aren't working at all. We go down and ask for another room. In our 2nd room only 1 outlet works along with only 1 small lamp, we were fine with that. During our 1st night we were unable to sleep, feeling like something was crawling on us and biting. We didn't see anything but was unable to sleep peacefully the entire night. Day 2 we were out until night. The 2nd night we felt something crawling and biting again, we turn on the light and see so many flying termites covering both beds, the wall, even the lamps. We went down at 3 A.M., explained what was happening. The lady didn't want to come up to see them, we took pictures and she didn't want to see them either. She did give us keys to a 3rd room. We walk into the room to find unmade beds, dirty towels in the bathroom, pizza boxes, and pop bottles everywhere. Again, 3 a.m. we made another trip down. After getting the 4th room we finally were able to get 2 !/2 hours of sleep before my boyfriend had to be up for work. We asked the manager if she could do anything or even give us just 1 of our nights back so we can actually get some real sleep tonight and she refused. She didn't want to see the pictures either. We have stayed here before and never had a complaint, this entire stay has been completely frustrating and exhausting!

I travel frequently and few months ago decide to join rewards although don’t always stay with Wyndham majority I do yesterday I booked a room in jesup ga days inn I stayed the night one night then payed to stay another hour after that I got ohine call from front desk telling me to come get a refund or calling cops I am 40 year cuisines women’s there on business I was shocked went down to see what was going on the employee said she didn’t like the way I looked yelled at me called the cops the cops never spoke to me cause apparently I learned from another employee the told her she had no reason to call them she didn’t refund all my money and I had to spend more and stay ubti something. Is done I will Connie yo contract this company and find someoen that cares enuff to make this up to me and her have circumstance how can she have the power she has tatted all up and had several ppl jus hanging out in the front lobby but didn’t like the way I looks which is what poor rich gay fay what I want to know what and I want to speak to someoen who can do something. About this

Hello. Steven Hicks at indio resort was harassing me. He made many sexual advances onward me. I will file a legal comla Not against wyndham

What started out as $158 reservation for a senior on the phone got raised buy $10 her Knight on the email confirmation and then ended up $202 at the front desk when he arrived. That's $101 a night for a room that was supposed to be 47 and change for a single senior to stay in. Apparently the hotel chain Wyndham Resorts Days Inn is a major rip-off

I stayed at days inn on 6/4 to 6/6. ON 6/5 the bathroom door locked with my dog inside. When they finally broke it open the door had to be removed. So we went the rest of the day and the following day without a door. I also told them that the air conditioner was not working and they said they were in the process of replacing. I was never offered a new room or discounted price for the inconvenience. So that was probably the last time I stay there. So far the Hampton inn has given me a better rate. Thanks for anything you can do to help.

Wyndham Hotel Inverness-Birmingham, Alabama
I made this reservation online and because I needed to stay at the same location as my co-workers. On the website, the hotel tricked you into making the reservation. It was made to sound that to get the discount, I had to pay in advance for the entire stay. It appeared that I was sent a receipt, but it was not a receipt. Even the desk clerk said it was a trick. I had a feeling it was a lower rated hotel. Too cheap. When I walked in the room I was disgusted! The room rug was filthy!!!!! I took the bed covers off of one bed and covered the floor so I would not walk on it. I am shocked the Wyndham would put their name on this place. I sprayed the room with Lysol disinfectant. The toilet was running constantly. I got settled and decided to use the bathroom toilet at around 11 pm. IT WOULD NOT FLUSH AT ALL. Are you kidding me? I called the front desk, and he was going to call me back. I told him about the problem. The front desk clerk didn't call back. I called again. He said he wasn't sending anyone, He said, "Wait a minute, and put me on hold for over 5 minutes. I hung up and went down and said I would have to switch rooms. I had to put on my clothes (I had prepared for bed), come to get a key, switch rooms which was on another floor. I felt unsafe too. The hallways were dark and dingy. I thought I was being followed by a man who got on the elevator with me, who I thought was following me.. Then he turned and went the other way. I was a little nervous. Then there was another incident. This isn't the kind of place anyone should stay in. Nasty, nasty nasty. I am disgusted and have to stay here for three nights. this hotel needs to be gutted or closed.

The health department needs to condemn Travelodge by Wyndham Memphis Airport Graceland!!!! Bed bugs, black mold ceiling falling in dirt everywhere!! Not fit for anyone to be at it’s a real health hazard. Health services will be called. I was very disgusted with this place I have never seen anything so nasty!!!!!


Stayed at Days Inn, Ocean City MD, and was a very unpleasant experience. When we got there, the staff seemed clueless, and had to go check to see if our room was ready. We checked in about 5:30 PM. There were only 2 designated handicapped spaces in the back by the elevator, and when we inquired at the front desk. they blamed it on the municipality. My husband has a pacemaker, and I had a knee replacement several months ago, so that was an issue.
On Wednesday evening, June 5th, around 7 pm, there were several male teenagers 5-6 that got off the elevator and started chanting very loudly all the way down the hall to their room. I did notify the hotel staff and they seemed quiet after that. At 12:30 AM, however, I was rudely awakened by a door slamming and people screaming down the hall again. It took 3 more hours to fall asleep.
The room was small, but adequate, and I did want an oceanview and I definitely got that, which is why I gave it a rating of 2. But the bathtub was very slippery, and needed a mat or anti-slip device. When the sheets were changed on the second day, they were stained or dirty, and I had to cover with the top sheet. The freezer did not work well and melted my ice cream. I addressed my concerns with the manager on Thurs afternoon, around 3:30, PM after hearing an irate woman in the parking lot screaming and "F" ing everything. I felt bad for the families with small children. (that was before I discovered the dirty sheets). The manager gave me an attitude, and told me she could not control what the quests do during the day.
By Friday morning, I could not wait to leave!
This by far was the worst hotel stay I have experienced, and think you need to re-evaluate this facility and the people running it.
I cannot believe that an establishment with the Wyndham brand, would be this unacceptable. Typically, your brand is usually much better than this, and will make me think twice about staying at a Wnydham in the future.

Stayed at your Travelodge in Ohio on Route 36 Delaware County this building is in need of serious repairs outside the sidewalks are busted it every crack their I'm handicapped at every entrance there's not a ramp you have to step up onto the sidewalk inside needs help wallpaper needs replaced in my room 138 no lights in the bathroom and heat section just bear wallpaper dirty around the floor things need touched up and fixed in the room the chair at the desk is broken it's just old and needs repaired and evidently they don't do it sorry but I'm 62 and handicapped and I don't want to be in a place like that you know it's it's hard for me storms went through the night we stayed there on Memorial Day my husband was feeling in at the englefield oil right across the little Street he called me the sirens were going off for tornadoes you couldn't hear them in the rooms no notification at all from the hotel this is the middle of the night it's not right so I'm not happy with this day you try to get a room that is Affordable because you have other hotels there and you expect it to be decent but it's not I did not take pictures because you should have someone out there looking at your hotels I believe and taking care of the problems don't trust your management people to tell you because I've been in business my whole life I kept it on their profit sharing or whatever and they're not going to tell you

Microtel Inn & Suites by Wyndham
612 Nikles Dr, Bozeman, MT 59715
Upon checking into the hotel, the front desk attendant ignored us until he finished an entire conversation with another employee that was not work-related. When he did finally help us, he kept saying my card was declined. I told him there was no way the card was rejected and that the hotel room had already been charged to my card. He finally stopped after the 3rd try when he realized the room had already been charged as I had initially claimed. After checking into the place we went to dinner, we got leftovers, and when I went to put them in the hotel room fridge, it was already full of old mold food. I went to the front desk to make sure the room had been cleaned. An older woman heard my complaint and decided to join in telling the assistant how she had checked into room 108 late the night before around midnight and that upon entering her room she realized someone had vomited on the floor and it hadn't been cleaned up. She went out to her own care got Lysol sprayed the vomit and put a towel over it until she could get ahold of housekeeping the next day. The guy acted like this was normal and blamed all of the inconsistencies on "New foreign exchange housekeepers." The desk clerk did come in and clear the old food from the fridge. We then attempted to use the pool that was as cold as an ice cube. When I got back to my room for the last time that night, I went in to take a shower, but there was no shower curtain. I still wasn't given a shower curtain the next day and had to spend 20 mins after my shower cleaning up the soaked bathroom. Horrible! I wish I could give this place no stars!

June 2nd guest in Travelodge Chilliwack BC.
Blanket on bed between sheet n cover was badly stained w either blood or vomit. Contacted front desk, handed over disgusting item. Night mgr said she would talk to housekeeping as did front desk staff staff n checkout.
Also found condom wrapper behind night stand between beds when plugging in apnea machine.
Later in evening shouting, yelling, noisy, sticky substance all over hallway, power Drink bottle in front of our door. I am recovering from knee replacement surgery, almost tripped n fell.
Awful stay. Refund please. Folio #.55665, membership #193209994C.
Do have pictures of blankets on my cell.
Why no hazmat procedures, where is security, why the main toilet out of order, staff n guests using pool toilet.
Not night managers fault. I’m sure GM is aware of fault procedures and has given specific instructions to staff .
Thank you
Frances Lolacher

I do not have a complaint, however I do about trying to write something good about one of the locations I stayed at and being cut off my call. I will start with a positive with the Wingate in Tupelo Ms. The property very clean, staff wonderful. The fact that is was a non smoking facility was GREAT to me even though I am a smoker . I do not smoke in my home the smell is horrible, however I do love the fact that this location had an area for smokers , I felt very comfortable in this area and met a lot of wonderful people, I did not fell like I was offensive to any non smokers I would suggest that all of the properties you have would have a location like this very much enjoyed our stay. My son and family live there and when we go back it will be at this location. Thank you very much

Check your credit card receipts!!
The hotel places an additional $75 hold on your credit card. Your pending amount will not match your hotel receipt. Additionally, we were charged for someone else's room and another random $87.03.
The hotel restaurant also has some issues we discovered after noticing the additional charges. We had 2 additional charges $25 and $34 (possibly drinks we did not purchase) and the dinner receipt did not match the charges to our card.
The worst part is the lack of customer service. We were bounced around from person to person at the corporate office, and no one claimed 'ownership' of the resort in Newport RI. We were left to resolve the dispute with the very unhelpful and knowledgeable front desk manager.
The restaurant is owned and managed by yet another company, and we are still trying to resolve the charges.
The bottom line, avoid staying at this hotel if you don't want the hassle of disputing erroneous credit card charges!!
This is exactly why we are HILTON people. I expected more, Wyndam.

We had reservations at a Microtel by Wyndham in Lexington Kentucky on June 1st through Booking.com. Address for hotel is at 2240 Buena Vista Lexington Ky. Hotel ID # is 27894 and the manager's name was Josh. He called at approximately 1 hour before we were to arrive and said my credit card had been declined..I gave him another and he said it was declined also. My daughter gave him her number and it was declined...he said he would have to cancel our reservation but gave us until 6:00 pm to pay with cash. We stopped at an ATM and retrieved enough cash to pay for our room. Not sure why we could get cash but our cards were declined by hotel. When we got to hotel the front desk ran my card and it was excepted. Paul McCartney was in town for a concert and we had tickets and had tried to get another hotel and all rooms were booked everywhere. When we checked out the next morning a couple of people said he did the same thing to them and they had went through Booking.com. Also told them and us that out of 60 cards that were run ours were the only ones declined. We had made our reservation last December. We think because Paul was in town he was trying to get our room cancelled so he could charge a larger rate to someone who needed a room. I called my bank this morning and they didn't show at anytime that my card was declined. I am very disappointed that this happened as it never has before..and have stayed at Wyndham hotels many times. He may have tried this on other people. Thought you should be informed because it caused us a lot of distress and to other people too...knowing that it was going to be impossible to find a hotel that wasn't already booked up.I don't want this to happen to other people because of this incident. The hotel was very nice but this experience could turn me and other 's away from booking your hotels.

Engaged the hotel for 2 nights ( Days Inn 2387 Berlin Turnpike, Berlin Ct.) to attend family gathering in Middleton CT. Checked in and left to attend function.. returned at around 10:00 PM and found water around the floor in bathroom next to toilet. The next morning reported it to the clerk at front desk. Also told them that the drain in sink was not operating and sink was backing up. Put towels around the toilet to soak up water.
We left the next morning. The only thing that was fixed was the sink.
I picked the Windham due to past experiences while working. Always found them clean and functional. This hotel was what we considered dirty. Mirrors in bathroom had what appeared to be hairspray all over them
Needless to satnot a good experience at all

Had to wait awhile for the hotel to do something. I never taught to go to a bathroom and see nasty toilet not being clean. This is unexceptionable. I was in room 1741 at Wyndham hotel downtown Pittsburgh. Clearly, this hotel shouldn’t not be wasting property in downtown like this. I am very frustrated that I have to see this so I am sharing it with who it may be concern.


I checked into the Hawthorne Suites, 8737 Baymeadows Rd, Jacksonville Fl, today around 5pm. These are the conditions I found my room in. I would like to speak with someone regarding the sanitary living conditions and file a formal complaint. I have already contacted the Hawthorne Suites customer service line and reached out to the CEO of Wyndham Hotels and Resorts.
I do not have words to describe these conditions, which I believe pose a significant risk to public health and wellbeing.
I look forward to talking to someone on your team!


Check in to Wyndham property may 24, 2019 appx 4pm paid for 2 nights room 416 paid $434.00
Wyndham Providence Airport
1850 Post Road Warwick, RI 02886
Upon arrival to room 416. The floor looked like it had not been cleaned in a week. there was peanuts, food crumbs, hair, plastic on floor. Two small flying bugs were on the desk top. the little shampoo bottle had been previously used and less than half full. the handle to closet door came completely off when we open the door. we called and requested a manager come to the room. Manager Rita Harfouch came 20 minutes later with bottle of wine and free bkt coupons. we first showed the manage the bugs, the shampoo bottle and the dirty floor.also the ice machine was broken. we request manager rita move us to a clean room and requested a refund for the 2nd night. rita returned 50 minutes later and gave us another room key. manager rita said she would take care of the 2nd night refund and call me to confirm. we checked out of the hotel at 5am next day. manager rita never called and never returned our emails or phone messages. 5 days later(may 29, 2019) we checked our credit card statement and noticed an additional charge of $118.53). Now june 2, 2019 I called/email rita inquiring about the charges post check out. I have called the hotel 3 times today and have been left on hold 15 mins +. PLEASE HELP ME WITH MY CONCERNS, IM NOT GOING AWAY. I AM A FREQUENT TRAVELER AND HAVE USED WYNDHAM MANY TIMES AND ALWAYS SATISFIED. I FEEL LIKE I'M BEING ROBBED. PLEASE CONTACT ME AT 386-492-4647 east cost time. this property is filthy. the service was pathetic from the check in process to the dirty hallways and rooms.

I stayed at the Wyndham in Freeport Bahamas was horrible. I checked in at 3:00 pm May The manager was nasty. I couldn't get in my room they keep sending me back and forward to activate the key after the fourth try i told them i can't keep walking back and forward i just had knee surgery. they called the grounds person. He had to go threw the patio door .he said he had to change the piece where you put the key in . After we go in the room there was bugs. After waiting 3 hours they finally put us in another room. Once we got into that room the Tv didn't work and the refrigerator was broken. Now we had to wait for someone to fix those things. I just wanted to change and go to eat and go sit on the beach. sat on the ground in the hot sun they didn't offer us anything to drink..


Ok first they sold us a package and then we got something totally different then what they promised. Once we listened to the recordings and got ahold of supervisors and finally got what was actually promised to us, it took about 2 weeks to get everything squared away! so we were already pretty frustrated with everything by the time we got to our hotel. Then they said my husband and I had to attend a presentation but we had our kids with us on vacation and did not feel comfortable leaving our small kids with some stranger so just my husband went to the presentation while I stay with our children. Then they told my husband that I HAD to he there and that we would have to pay for our hotel stay and we would not get the $129 back that we paid ahead of time or the $100 taxes that we had to pay once we got here, which we didn't know we had to pay till after we paid for the package. There was just a lot of fine print and loop holes and to be honest it was the worst experience of trying to get a hotel stay I've ever had to deal with in my life. I suggest just going on trip advisor or expidia and just getting what u pay for up front. Now we have to pay way more then what we would have ever paid for a hotel, plus we lost money and time all because we didnt want to leave our kids with a stranger they provided , it was just a horrible experience and honestly I hope I can warn other families about this so they don't have to go through the head ach or the money loss which we have 5 kids and can't afford any of this! We should have just bought our on hotel rooms like we normally do!!!! I'm disappointed I'm frustrated and I feel like I was done wrong and cheated and scammed

Ramada by Windham in Fishkill NY. I reserved 2 rooms.
Check in is at 3:00. We got there 4:00 room was not ready.
No fridge, no microwave. Bed was hard as a rock very uncomfortable, bad odor in the room. We went down for breakfast at 8:00am next morning and most of the trays of hot food were empty and what wasn’t empty was cold. Back door to outside was not locked.

I stayed at La Quinta in Greensboro, NC 5/28 - 5/30. It is nice and is pet friendly and I stayed due to HVAC breakdown at home. The lady at checkin couldn't have been nicer or more proessional, the housekeeping staff I encountered were great but the guy at the front desk on check out day, 5/30, needs customer service skills! When I left my room cards, he only said "your receipt will be mailed by Expedia." He never asked how my stay was, didn't say thank you, NOTHING ELSE. Looked like he was mad at world. WHO doesn't even say "thank you?" I intended to stay one more night and he told me he couldn't honor expedia rate (despite I had been there two days) wouldn't help me at all and wanted to charge $109 when I paid $76 per night. I looked online and rate was $85 so I don't know WHERE he got $109 he was trying to impose on me, but I left. IF I hear back from you, I will go back there, I will recommend that place. Otherwise the final experience really was unpleasant enough I don't know that I would recommend or go back.

My family and I stayed at the Ramada by Wyndham in Indianapolis Indiana on Friday, May 3rd. Checking in was easy, we got to the room and found big holes in the ceiling of the bathroom, the wall mounted hair dryer only half way screwed into the wall, cob webs all over the ceiling, exposed pipes, dirty stained bed linens and wall paper peeling off. We ask for a different room and was moved only to find the second room in almost the same shape. We then ask for a refund and was denied. I have a couple of pictures just to show how bad they were. Please feel free to contact me with any other questions or more pictures.


Had put an deposit down on a room told them the day before I need a early checkout because I stay 16 hours away had to be at work and couldn’t checkout at 9:30 need to checkout at 4:00am they told me that was fine so when I got ready to checkout they lied and didn’t want to give me my money back I also work at a hotel and I have never knew a person not to be able to checkout when they got ready



1 ASKED FOR ROOM CLOSE TO POOL & WAS GIVEN ONE NO WHERE NEAR. WHEN I ASKED ABOUT IT TRACY SAID SORRY THATS JUST WHERE "HE" PUT YOU
2 SUNDAY NIGHT WE WAITED AN HOUR FOR DINNER IN THE RESTAURANT AND THE WINGS I ORDERED WERE SO OVERDONE I COULDNT EVEN EAT THEM
3 MONDAY THE MAIN POOL WAS OUT OF ORDER ALL DAY. THIS WAS THE MAIN REASON WE STAYED HERE
4.MONDAY NIGHT DID NOT RECEIVE FOOD I ORDERED IN RESTAURANT
5 THE ROOM STUNK TERRIBLY AS IF THE LAST PERSON IN THE ROOM HAD SMOKED THEIR ENTIRE STAY
6 I WILL NEED REFUND OR NIGHTS CREDIT OR WILL NOT STAY THIS OR ANOTHER WYNDHAM PROPERTY AGAIN

i booked 11 rooms at the baymont by wyndham hotel located at 11255 Boardwalk Dr, Baton Rouge, LA 70816 on may 24-26 2019. After my members checked in and gotten situated they left the hotel for a few hours to attend an anniversary celebration. when they returned back to the hotel my president entered a room she thought was her's. she quickly realized she was in the wrong room. then she said it wasnt possible so she checked the room number again and yes she was in another room that had the same key card info as her very own room. she became histerical and called the other members to see if they had a problem with their keycard as well, true enough they did....she actually opened another members hotel room with her keycard that was only supposed to be programmed for her room only. so she went to the front desk to complain about the situation but there was no manager on duty, so she left a message for the manager to contact her as soon as he came in and to also give me a call since all the rooms were in my name. this happened that friday night no one has contacted me yet. i made a couple of calls to the hotel itself and i left messages for the manager to not charge my debit card for the rooms until he contacted me about the situation, he still never called so tuesday may 28th 2019 about 11am i decided to call the hotel one more time before i started making calls to the corporate office and luckly the manager answered the phone. i explained the situation that happened over the weekend and he told me he was aware of it, and i did express my concern about how i didnt recieve a call about the problem from the hotel itself. i basically told him i would love to resolve the situation without having to call the corporate office. he said he was gonna look into everything and give me a call back before he charge my card. the older members who were in their rooms relaxing also called me and expressed how uncomfortable they were with the situation and everyone was in an agreement that they never want to stay at another baymont hotel again. they wanted to write a review about their stay but i asked everyone that stayed at the hotel to let me see if i can get thinks situated first before they do that. and not only that the ceo of our organization is pushing me to get this resolved before he take matters into his own hands. i need someone from corporate to give me a call @ 678.668.1761.

We are staying at the Microhotel/ Wyndham at Kansas City Airport. At 7:00 pm on May 28th. The Tornado Sirens went off, and the entire area around hotel was under a tornado watch. We are 3 miles from airport, and THEY were vacated. My wife and a friend came down to Lobby to see if there was a safe place to be. The Front Desk Agent replied “ the tornado is supposedly in two other counties. She DID NOT bother to call anyone else in hotel, and DID NOT offer any help whatsoever!!! As a retired Hotel Chief Engineer for 35 years, I was mortified that this employee did not show any empathy or concern for any of us guests. If this is how the Wyndham Corp manages their hotels, I will make sure that we NEVER book another room with your company. The 4 different employees that we came in contact with could barely speak or understand ENGLISH. We travel 7-8 weeks a year, and you can believe we we will not stay at of your CHAINS.

I was in Texarkana for a graduation. The hotel was selected by a family member of friends I was travelling with. My stay was not pleasant at all because I'm now suffering from bedbug bites received at you hotel. I reported finding ants and a bug I could not identify in my bed (Room 620) to Carole Hodges on the morning of Thursday, May 23, 2019. She moved me to room 615. I have never seen a bedbug and have never been bitten by one. I have submitted a formal complaint through your company's website. I will also call the city of Texarkana Health Department because I discovered through the internet that your hotel was partially shutdown last year for infestation of bedbugs. I have traveled over nearly half this nation and have stayed in hotels from no-stars to 5 stars; and have never encountered anything like this. According to the American Academy of Dermatology bed bug bites may appear on the hands, face, neck, arms, or legs. They can take a few days to show, or it might be as long as 14 days for you to see signs of a bite (with multiple bites, welts may form in seconds). I have never had anything like bed bugs ever in my home, church, or workplace. So, my stay was memorable if anything but not for anything good. It was truly one of the worst experiences I have ever had. I have spent the past few making sure that these things do not invade my home.


My husband and I recently stayed at your Super 8 hotel in Fernley, Nevada. We checked in on April 11 and checked out on April 15. The location of the hotel was wonderful. However, the condition of our room, #117, was beyond belief. The room was horrible. We had to unplug the microwave to use my hair dryer. And we had to unplug the microwave and television at night to charge our devices. When we first got there, I checked out the bathroom and found a urine splotch in front of the toilet. The safe looked very “unsafe” to even touch. The heating unit was filthy. The door to the room had a large gap around the whole door and the outside air was coming in. Not good for efficiency. I understand the policy of not cleaning the room every day, but clean towels and having trash emptied would have been nice. Everything in the room really needed replacing. I’m attaching pictures so you can see what we walked into.
On a positive note, the location was great and it was quiet at night. It’s too bad the hotel is so run down. Get your corporate people to get a remodel done. Would stay there again if it was updated. This room was definitely not worth $79 a night. I would like to get an adjustment to the $300+ that I paid. This room should only cost $25 per night.
Thanking you in advance for your consideration of this matter. My colleagues and I travel frequently through Fernley, and at this point, I cannot in good conscience recommend your facility. It would be very embarrassing.
Sincerely,
Christine Arnett
The pictures are below.


Checked in on May 18 checked out one week later had two weeks booked was told if we left early we’d not be refunded room was fifth, housekeeper lousy kept complaining how much she had to do, last night we were there couple across hall had a fight kept me up all night, dogs barking people hanging in the parking lot loitering n making noise, it was bike week, so there were wierd people hanging out in the parking lot doing nothing but causing noise if I had it todo again I’d stayed st a nicer hotel this was a nightmare week

My complaint is against the construction company (TopLine Hospitality) Wyndham is using to work on the rooms here in Kona Wyndham Resorts. I'm on vacation here in Kona and I'm hearing all this Vulgar swearing, weed smoking, talk of cocaine use and fighting amongst their employees. When I talked to their Supervisor, he snubbed me and brushed me off. I tried talking to the Wyndham Manager Luke but he was busy. I'm sorry I waited a month to complain but my conscious isnt having this.

Having stayed at this hotel many times we once again in Jan/19 booked a room through the hotel for April 21/19. After driving for 12 hrs from Florida we arrived & checked in only to be told 5 mins later our room was not ready & had to be changed. Attitude of front desk staff was less than welcoming. We were told a shower curtain had to be added to our room which we understand. Upon checking out our room we found the fire alarm hanging down from the ceiling by the wires, outside of bathroom door was stained from liquid spillage & sticky, bathroom kleenex holder was dirty, no conditioner in bathroom, fridge coil inside covered with ice & no cooling in fridge, standard television was blurry, As stated before we had booked room on January 28/19 & had asked for room similar to the one we ad last 3 years. We also asked to be away from elevator & ice machine, we were assigned to a room directly across from elevator & ice machine. It was noisy all night from racket above & children running up & down hallway. At breakfast asked if there was cream & ketchup was told, "there should be " but there was none. After a long drive we were too exhausted to deal with the front desk over these issues. We did notify the hotel upon return home but received no reply. We are aware there was a tornado previously in the area but surely after booking that long in advance they could have had a room available for guests. This is the last time we will stay at a Wyndham resort.

Good morning. I had a 2-room reservation at the Baymount Inn and Suites in Mobile,Al on May 25th. My family and I were traveling and we booked a one night stay in advance of our travel. I have always had a great experience with my Baymount stays before, so this was a no brainer! Upon arrival, you could tell that they were unprepared. The receptionist told us that “one of the rooms may not be clean”. She was right, except neither room was clean. The bed sheets were visibly used, the bathrooms were dirty, and there was mold of the window curtains. We literally opened the door and walked out, using nothing. I peacefully went to the front desk, and asked for a refund and cancellation. I was told sternly “NO”. So my family and I left and went to another hotel, spending more unforeseen money.
I am writing this today for 2 reasons. First, to make you aware of the conditions of this particular hotel so that others in the future are not disappointed. Secondly, to seek a full refund of charges that we made to my credit card. I know from many stays and experiences with Wyndham hotels that this is not characteristic and commonplace. I want to continue my stays in the future for years to come, and I think that a refund for each of the 2 charges incurred (2 for $78.66) would be a good gesture. Thank you for reading this, and I look forward to hopefully many positive reviews in the future!
Thanks!
William Bryant Bell
318-366-3884
Bryant.bell@rpsb.us

I want to register a complaint against your facility on LBJ Highway, Dallas Tx. The hotel booked a private party for Memorial Day, unbeknownst to overnight guests. Literally hundreds of people were there for a pool party. Overnight guests had no pool access. Party attendees smoked cigarettes in this no smoking facility. Marijuana smell wafted through the entire lobby and pool area. Part of the lobby was closed to overnight guests. The restaurant was closed. The bar had two attendants and people were five deep at the bar to get drinks. The parking lot was completely full. From our room, we watched as two ambulances and six police cars arrived. People were removed on stretchers.
We were in Dallas to visit family and had invited them to the hotel for dinner at the pool. They have a newborn and the smoke in the lobby was too much for the baby. Our poolside dinner was a bust because we had no pool access and only room service was available.
Attached is a picture of the typical “party attire. “ This wasn’t reserved for the pool; this near nudity was throughout the first floor.
I have never experienced anything like this in my life. In addition to this absurdity, we got no room attendant service the day before, even though we were gone from 9 am to 10 pm. I called and was told “they are backed up.” Then I was told they had had a lot of requests for room service. When I said I didn’t think I needed to make a special request to get my room cleaned, the excuse reverted to “They are backed up,” and “I will leave a note to find out what happened.” I said there were things I needed that evening. Ten minutes later I got a call that I would get coffee, water, etc, but that I had to come to the front desk if I wanted towels “because a different crew” delivered towels and no one was available to do that. Again, another first in my hotel experience.
You need to close that hotel or completely change management. The facility has much potential but it is completely mismanaged. And guests should never have to play second fiddle in that manner to a private event when we had absolutely no warning.
Victoria Roberts 3132345230
IMG_2434.HEIC

Arrived at Travelodge on Airport Toad in Jacksonville,Fl, on Saturday 5/25. We got to our room, no problems. Tried internet (WiFi), and problems started, No internet connection. Husband went to front desk several times, front desk had service but rooms did not. Pool was not available to use until Wednesday or Thursday due to some issues. Today we asked housekeeping to empty our tiny garbage pails and give us clean towels, left room till 5:30pm, came back to No clean towels and garbage pails not emptied. We were supposed to stay here till Griday 5/31, we are leaving Tuesday 5/28, due to us hating this hotel room.
Sincerely,
Denise and Barry Dorobkowski

I recently stayed at a Wyndham Hotel in Johnson City, TN.
This was one of the worst hotels that l have ever stayed at.
There was a smoky smell in the hallways.
As well as a strange odor.
My room had ants.
And l woke up to being bit while laying on the bed.
The air conditioner made a loud strange noise.
The bed was 2 steps more comfortable than the floor.
The "free breakfast" is a joke.
When l did have breakfast l was given a cinnamon roll and a Styrofoam cup with milk.
This hotel brings the Wyndham "experience".
Your name should be taken off of this hotel.

I’m hoping I’m sending this to the right place regarding a Laquinta hotel located in Andover Massachusetts.
I made a reservation 5 months in advance for a May 2019 stay with my family. The hotels web site stated the hotel was fully renovated and had a three star review so I was not expecting any surprises. When I made this reservation I requested a handicap assessable room. Needless to say upon check in I was not assigned a handicap room, I tried explaining to the desk clerk that I have prosthetic legs and I need an assessable room and asked for this when I made this reservation, she stated the hotel was full and there was no assessable rooms available. So I had to deal with it...Upon going to the room we were shocked to see that the common area was in total disarray, no wallpaper on the walls, the room numbers on the doors were upside down, the carpets in the halls were dirty and sickening. To add to this, the management at this hotel assigned us to a room in between a full floor of school kids, “yes school kids” my family got absolutely no sleep during this stay!! These kids were yelling and screaming in the halls at all hours, playing soccer in the halls etc. calling the front desk didn’t help, they sent their security person up but nothing changed. I was assured by the front desk folks that we would be moved and that didn’t happen. In addition the room cleaners did not do a complete daily cleaning, the tub was never touched nor were the floors vacuumed. This trip was both for business and pleasure related, I have never been so discouraged staying at a hotel and I stayed in many. I’m sending this message to you not to bash the hotel but to use this message as a learning tool to better train your management and staff to be receptive to their patrons so they could get repeatable cliental. It’s unfortunate that this stay tainted me as well as anyone in my corporate staff form staying in a Wyndham based hotel chain in the future. Warmest Regards.
Rick Savard
Phone-978-799-3544

I am on a roadtrip with my son and we had booked the Super 8 by Wyndham Forsyth located at 436 Tift College Dr. in Forsyth, GA about a week ago for the 26-28th of May. I booked it through booking.com and it said no charges would be made to my card. I was planning to pay cash for the hotel.
When I was an hour away from the hotel after driving all day I happened to check my email on my phone while I was stopped to find a letter from the hotel that they had cancelled my reservation. When I called about it she said they had tried to run my card that morning and when it didn't go through they cancelled my reservation. She would not explain more to me on why they did not reach out in any other way or why my card was being run in the first place.
I received no phone call or anything. Just an email that I happened to check when I was on the road. Being Memorial Day weekend I ended up driving quite a distance further to find a hotel that had openings. I am now staying in a Ramada by Wyndham in Perry GA and will be in a Ramada by Wyndham in FL as well this week. The Ramada in Perry has been great. I booked it 15 minutes before I got here, paid cash as I had wanted to and got right in the room. The Super 8 was a huge disappointment.
I travel often for both business and pleasure and have never had something like that occur in the past. My card has never been run for a preauthorization hours before I even arrive and I have never had a hotel cancel my reservation. The manner the Super 8 took in this was awful. There should have been a phone call made to me about the issue or to see if there was a different card they could run if they needed to. I can't even believe the level of unprofessionalism that occurred by this hotel. I have always enjoyed your hotels before and thought you should be aware of what this hotel is doing to people.
Sincerely,
Erin Alli

I stayed 2 nights in the microtel by wydum I. Manchester Tennessee this weekend and we we checked into our room we notice that it had not been cleaned. The was pee on the floor and running. Down the side of the towel. There was people’s hair on the wall of the shower and there were no clean towels. I went do t to the front desk and told them and they assured me that h. I returned later that evening it would be taken care of. I return 7 hours later and the lady at the desk stopped me as I was walking in and told me that my room was cleaned. So I went up and it was not still pee on the floor and no towels anywhere. The next day we went out for the day and came back late and yet again now one came in to clean the room or add towels or empty the trash. I went so t to the desk again and they had me wrote it on a scrap piece of paper and she said I can’t promise it will get taken care of because they are getting ready to fire me anyways. Your breakfast that they provided had a child couldn’t be more then 15 or 16 years old hadleing the food with no gloves nothing. I would never stay at your hotels again nor would I recommend it to anyone I know.


One of your employees gave someone a key to our room. Woke up at 2am to someone in our room well we were sleeping. They took my purse with my identity in it. I am traumatized now.

I am a long time Elite points member of La Quinta rewards! Since this merger with the Wyndham chain, it has been the most difficult and unorganized booking, ever! I have used points on some stays, some not. But on EVERY occasion, the service of whom I am making this reservation, has been abrupt, and at times rude! And, one of the most glaring problem.....is you CANNOT understand them! This has happened to me now 3 times IN A ROW! I am sooooo disappointed in this merger! We LOVED the LQ’s and their reservation people were on and above Super friendly! I do not like to have to be continually asked to join some vacation package, on every time I call! Or rent car! For years, we have had such great service and easy reservations, that is has been a beating, dealing with y’all.

I am currently staying at the super 8 in Metropolis IL. I cannot get the workers to help. Our rooms toilet is dumping sewage in the floor. The attendant brought us a plunger and complained about the smell and left? Our daughter is sick from this and i cannot speak to anyone on any numbers i have called.
618-713-3706
I WANT SOMETHING DONE IMMEDIATELY
LAUREN SANBORN ROOM 215


I checked into Wyndam gardens in Balt/Wa on 5/24 to 5/27 around 11pm. It did not look like the pictures on line but that's expected. The front desk person was dry and not welcoming but that did not bother me. We went to our room which was average but for the price that was expected. One of the bedding had holes in it, but was clean.
Then next morning I was awakend by doors slamming from 7am to 8am.
Come to find out housekeeping was on my floor.
I left for the day and came back at 11pm. I tried going in the building at the entance near my room and key did not work. Another couple also tried and theirs did not work either. We both went to the from desk and Andre assured me it would. We got to the room and it did not work. Had to head back to Andre again and he escorted me to the room and this time it worked. I am here to visit my sick mom in the hospital and if that's not enough stress, and all I wanted to do was go to bed and I had yo deal with more stress at my hotel.
This hotel dies not meet the Wyndam standards at all.

Ramada by Wyndham Roanoke Va. Stayed at the most nasty room ever. Bathroom had big mold issues, floor was not vacuumed,, coffee pot but no coffee, food left in microwave, phone didn’t work, mystery stains on walls, soap in room didn’t have wrapper on it, advertised Buffet breakfast it was buffet bar with muffins, toast, old eggs, milk was warm and not on ice, walkways were very dirty and trash everywhere this place needs closed immediately! I work for Health Department and there are not enough shots to protect you from this place.

Days inn Wyndham North Fort Lauderdale ..the worst hotel stay ever in 60 years!! The evening clerk who said she was new refused to send airport shuttle at 7pm so I had to do an uber..when error was discovered no adjustment made. Rooms were paper thin and noise in adjacent room and parking lot all night. In the morning at 640 while waiting for shuttle, desk clerk will not allow guests in lobby and you have to wait on bench outside for shuttle. Evening clerk too busy to be able to see if she could print an emailed boarding pass since no printers or computers available to guests. Staff very unhelpful.

Maximum bather capacity in the swimming pool, awful in-person customer service, please contact (402) 660-2284 or (402) 658-6362 ASAP.

I stay there in Grand junction Colorado a few times and have issue with them over charging me then having issue with them not cleaning the room the staffing is rude and kicked us out after we payed for a week stay. The house keeping refused to clean we entered the room the sheets had blood stained and tub n bathroom in clean we asked for housekeeping to clean and never received survive in fact she said we refuse it when I wasn't there for the whole day I was at a meeting I asked for it to be cleaned and trash empty apond returning it wasn't done I called front desk everyone passed the buck but no one cleaned it still then the manager called the room and kicked us out. We payed for a week's say and only stayed four days. We are not there as of now had to pack up and leave. I've known of this place to over charge in my credit card I issues but they Alway make it right afterwards I complained. I'm am a sickly woman here Colorado for health issue and to be treated as such I'm upset and you need to look into this matter ive stayed with Benjamin kime. He paid this time and wanted to get his money back for the days we are not there

Stayed 4 nights at your Howard Johnson Hotel in Elk Grove Village . Moved from Chicago 16 years ago . We have been staying at this Hotel for about 14 yrs , when we go back for a visit . This time the carpet in our room was so filthy , my feet stuck to it ., couldn't sit on the cushion by the window because it had black gooey stuff on it , plus we didn't get a single towel or sheet that wasn't stained or ripped ! So disappointed , will not be going back to this place ever. Thank you Gloria

I stayed at super 8 in Taylor Michigan. Never again. The first room the key didn’t work come to find out it was under construction. Second room the bed had dirt, leaves, grass in it. The third room smelled of smoke, toilet seat was loose. Shower was nasty, exhaust vent was hanging from the ceiling. Bathroom door had a hole in it and was patched with contact paper and door handle was falling off. The refrigerator leaked water in the floor which wet my clothes so I had to wear wet clothes. I ask for a refund after all the trouble and was told no. I would expect better from a motel with your name on it. I would like someone to refund my money! I do have pictures to verify my complaints.


I want to file a complaint and please be aware I am also filing a complaint with the better business bureau and any other governannce offices I can find, I will also email the following individuals Michael D. Brown, Noah Brodsky, Olivier Chavy, Mary Lynn Clark, Brad Dettmer, Michael Hug, Kimberly A. Marshall, Jeff Myers, Geoff Richards, Barry Robinson, James Savina, and any other senior officers I can find. I called to ask of my confirmation email for a vacation offer that I paid for. The young lady i spoke to was very condescending and rude. After I received the information I needed I hung up the phone. She called me back and called me a "Fucking little bitch" I tried to call and speak to a supervisor another lady answered and told me that there were no supervisors available, when I asked he name she hung up on me again. I called again and I was able to get the name of the next customer service agent named Stephany Eliot. She refused to pass me to a supervisor. These call are supposedly being monitored and recorded so I am certain with some due diligence you can find these totally unprofessional individuals. My initial call was made at 5:16 Eastern on May 23 2019, her return call was made at 5:22. I would like sever disciplinarian action taken on theses individuals and i want to be compensated for being treated in this manner

The GM was unprofessional to my husband and I, the rooms were dirty we saw black mold and smell like mildew from the leaking water above the room upstairs visually saw the door frame which was breaking from around the door. The lady from the front desk move us to another room, which was a little better, but the entrance to our room was infested with big yellow jacket Bees they I am allergic to, if bitten from one of them I were be in emergency room or could die. We left and checked out. Megan Wilks didn't care was rude and charge me CD for the room anyway, didn't even attempt to satisfied the complaint. I am so disappointed in Wyndham. We stayed @ Hawthorn suites in Grand Rapids MI. Bad place to stay.

Made promises that we could book a hotel during the summer when we bought. After we purchased they have no availability and they should’ve known. They refused to refund us our money. Lotta promises no results

I stayed at your Wyndham Garden in San Jose and I am not happy .
Below is copy of the email that the GM refused to answer me . Mr Andersen
Okay so I stay at your hotel on Friday night and I was not informed by Melia that banking with Wells Fargo would be an issue for my billing so you guys took 200 plus out of my account so I had to eat crackers for supper. Then the next day you guys put the money back into my account and now I get a negative because you guys charged me again for the room ???
James Reitz

I am so angry.. I spoke to a representative because I had 2 bookings for the same date.. went online to try and cancel and assumed that it was cancelled when in turn it was not.. so I go and cancel again and stated that my points of 152 had been forfeited.. so I was told I have lost all of these points without having a chance of even using them.. I would like to speak with another representative because this is our first time booking anything for a vacation and now we have lost them.. we got the card so that we could use them.. we actually had to pay the card off when we first applied for it which was $3,700 and now we have lost the points after having to pay all of this money towards this credit card. I would appreciate a phone call to get these points reversed to my account.. 240-551-6077.. VERY UPSET!!

I was a guest of Your hotel in Jacksonville Nc from 5/16 to 5/18. My Marine son was having surgery and I decided to stay closer to the hospital on base. The room was horrible. The smell of smoke was unbearable to the point that I purchased my own air freshener. The cable remote was brokee in two pieces. The bathroom was filthy with mold in the tub and hair all over the floor that II had to clean what was left behind. The day of my sons surgery I returned to have a light streams of water for hours to include the shower and the sink and the toilet which was unflushable . I have stayed at many of hotels in the area and have never been so disgusted to have paid for and had to stay in such a disgusting place. The lobby looks nothing like the rooms and the rooms on the website are deceiving from what they actually are. I wish for reienbursmen and will be contacting the better business . I can't understand how this hotel has a 93 A rating in it's obby.


I am currently at Wyndham Grand Desert in Las Vegas, room 976, where I am an owner. I requested an accessible room , and I was given room 976.
In this room there are 2 bedrooms, but the accessible shower and safety bars in the shower and around the toilet are in the non master bedroom, so me, the owner has to get the guest bedroom which has basically 2 single beds.
In the master bedroom there is a king bed, jacuzzi, a nice shower stall and a washer and a dryer. This is unacceptable to me.
The fix is easy, put safety bare in the master bath shower and master toilet. When I went to the front desk to complain, I was told all the accessoible 2 br units are the same.
I tried to take a shower in the guest shower, which is equipped for a wheel chair to simply roll in, all I got was water all over the floor, making it quite hazardous to walk away from the shower. This is also a fall waiting to happen

My family, the Stone family, has scheduled our annual family reunion in Atchison, Kansas, the birthplace of most senior members in our family, for July 19-21, 2019. My sister-in-law, Dr. Jessica Stone, contacted your hotel months ago and reserved a block of 15 rooms for the family. At the time, Jessica was told that family would have until June 15th to make their reservations. After this date the rooms would be released to others.
I called your hotel this morning (5/21) to make my reservation, but the AmericInn-Wynham employee (Rachel?) I spoke to said that the rooms had been released and were no longer available. She also said that my sister-in-law had been informed about the cancellation of the rooms by someone named Kim. Following my conversation with your employee, I contacted my sister-in-law Jessica to see what the plan was. She promptly reached out to your hotel, then relayed back that she had *not* been contacted by the hotel about the cancellation. I called your office back, spoke to Rachel, and she further informed me the Stone family contract had been denied in order for your hotel to honor a contract with another party!
I am appalled that your Atchison hotel would conduct business in such a manner. This action threatens to topple our reunion plans. Please address and remedy this situation as soon as possible so we don't have to cancel plans for 70+ people.
Shannon (Stone) Santschi
913.980.8804

To whom it may concern:
My stay at Wyndham in Fort Myers was fine, but what has made me angry is the fact that I keep receiving email solicitations. When I book a hotel, I provide my email address solely for the purpose of providing a contact email in case there is a problem with my reservation. It is not provided for the purpose of continued solicitations. But what makes me even angrier is the fact that your solicitation emails do not provide the ability to "unsubscribe" as other companies do. That practice is inexcusable.
I am respectfully requesting that my name be permanently removed from your contact list going forward. If I continue to receive these emails, I will no longer do business with Wyndham.
Thank you,
Chris Lovett

I was a guest at Bat Sheva Jerusalem May6-12.
The worst hotel I’ve ever stayed at.
On May 11 my daughter and I went on tour from early morning and when returning I found that my iPad had been taken. I should have put it in safe but as it was early and I was in a rush, I just shoved it into my suitcase. Anyway, I was so shook up and told the person at the desk and she said they would investigate. Anyway, to make a long story short, I didn’t receive even an acknowledgement from management that the incident happened for a week and that was only because I emailed. And, not even any kind of apology. They claim that no employee took my iPad while I can say with 100% certainty that someone took that iPad from my room. It is unacceptable that a hotel can have dishonest ppl working there with access to guest room keys!
Apart from all that, I can tell you that housekeeping is minimal. No clean glasses and dirty plates left by elevator for at least 24 hrs. The closet has a refrigerator in it that lets out so much exhaust heat that whatever is in there gets hot. Hanging rod up so high with attached hangers- impossible to use. The people at reception are unfriendly and indifferent. A friend of mine was also staying there and the taxi driver who came to pick her up was yelled at and questioned as to where he was taking her. Unbelievable!

On Saturday May 18, 2019, I checked into your hotel, which I had previously booked on-line. I purposely sought out a pet friendly hotel & paid for the room thinking I was set for myself, my boyfriend & my dog. After driving 5 hours to arrive at the Travelodge (Fort Myers, FL), I was then told that I did not have a pet friendly room nor did I pay for one. But that was shortly rectified by me agreeing to make a pet payment which I thought I had done in the first place. Then I was asked to sign a "Good Neighbor Policy", which states that rules such as: No Loud Noise or Disturbances, No DRUGS/ ILLEGAL SUBSTANCES, NO DISORDERLY CONDUCT & NO SOLICITATION of ANY NATURE to occur on the property. However, I was quite disturbed to encounter not just one but all of these incidents. The stairwell that I needed to use to get to my room had people using drugs right there as well as people outside my building selling drugs as well as Lord knows what! I felt very unsafe and after getting into my room & did not leave again until the morning whereas I was unable to get the rest of my belongings or let my dog out to go to the bathroom! I was constantly looking out the window because of all the sounds of loitering & inappropriate behavior, therefore I had a very restless night because I had felt so anxious from these immoral activities. I would have taken photos but I didn't want to jeopardize my safety. I am very disappointed with this stay considering I have frequented other establishments of your WyndHam Hotels & not experienced this type of situation before. On one final note , when I was checking out & I spoke with the employee at the front desk , I felt like I was just shrugged off & she just acted like I should have dealt with it , this in turn did not show me any professionalism! I will not be recommending this place to any of my family or friends! I will be posting on various review sites about this horrible experience!

This was the email I received today! RUDE!!!!!
Dear Keith,
Sorry you stayed 3 days under such bad conditions, but if it was that bad you might have asked for another room and I'm sure we could have accommodated you. Safe Travels,
Sincerely,
DAVIDSON BARLETT
General Manager/Owner
Super 8 by Wyndham
davebarlett@gmail.com
(305) 992-6706

Stayed at La Quinta BY Wyndham at 1301 Huguenot Rs in Midlothian, Va. on 5/15/2019. Paid for 2 rooms both rooms had two beds each and ALL FOUR BEDS were dirty. Called front desk and was given two new rooms with king size beds, only to find out that the toilet would not flush in one room. At 1:00 am a man unlocks our door and enters because Trey the young man own checked us in did not record the fact that he had assigned us new rooms. And the Next morning at 7:30 am we were awoken by a very angry knock on our door from management demanding we come down to the front desk. Once there we were accused of being squatters. This hotel doesn't even rank high enough for a tip of a corner of a star. I would NEVER recommend this hotel to anyone.

This was one of the worst hotel experiences I've ever had.
Firstly, it's a non-smoking establishment, and yet my room reeked of tobacco and marijuana smoke.
The furniture was cracking and in disrepair.
The AC didn't work.
There were exposed conduits behind the switches and lights.
The door lock was missing 2 screws.
The water in the shower never got hot.
The curtains didn't close all the way.
The toilet didn't flush properly.
There was dirt in the corners.
But the worst was the Hot Tub. I ordered a suite in the hotel specifically because of the in-room hot tub. But when we turned it on, black flecks started shooting out of the Jets. The tub also didn't have a bath mat, nor did it have any hand holds to assist in getting in and out... Because of this, I actually slipped and hurt my leg.
If this is the kind of care they put in their top tier rooms, I can only imagine how terrible the regular rooms are.


Dear Wyndham,
I have been using Wyndham hotels consistently since January 2019. I am a travel Respiratory Therapist. I live in Florida and currently, I am working in Ohio. I have stayed at three different Wyndham hotels that have all left me with a sad distaste. 1. Super 8 - Franklin/Middletown, Ohio, 2. Days Inn - Middletown, Ohio. 3. Super 8 Miamisburg, Ohio.
I have stayed at others including the Wyndham French Garden, Wyndham Garden Niagara Falls, and more. But these three are the worst when it comes to cleanliness.
Super 8 Franklin was the first hotel I chose to stay at being close to my work at Atrium Medical Center. The rooms were ok but still had a mildew smell to them. Within a few weeks of my staying there, the carpets were replaced with vinyl flooring. That made the smell go away. However, the noise level went up do to loss of sound deadening from carpet in the rooms. Being a night shift worker I could hear people walking around all day, cleaning, and checking out/in, etc.
So I decided to move to the Days Inn Middletown. Here, the first two nights I expressed my concern to the management that my room was supposed to be non smoking but smelled like smoke. They clamed it gets cleaned but they cant stop people from smoking in the rooms. (what happened to smoke detectors in the rooms and bathrooms.) No there were none in the room. At least not ones that couldn't be tampered with. I bleached the walls and doors in the room Febrezed, and removed filter from the AC unit (it was dirty with cigarette smoke). I showed the desk attendant and he said he would tell the management about having them cleaned. The next stay in the same room it was still smelling like smoke. I again bleached the place before I could rest. I got sick after a week or two in the room. My CPAP machine was pulling in remanences of cigarette smoke from the room and my filter on my machine was brown after one night of use. The hotel hallways and my room were damp every morning. My sheets, pillows, and blanket were damp every morning I came back to my room. Eventually I wound up in the ER. After that I refused to go back to that hotel and cancelled all of my other weeks of reservations. I started using Air BnB.
During the weekend of July 21, 2019 I booked a room at the Super 8 Miamisburg, Ohio. I wanted to be close enough to the Ohio Challenge because my wife was flying in from Florida to attend it with me. We stayed two nights. Again prior to picking her up from the airport, I Febrezed the room and bed and I used a memory foam mattress topper on the bed and my own blanket for comfort. After that stay we packed up and left and I was headed back to Florida for a week vacation before returning to Ohio to continue working. When I got home that evening (to my Florida home) and used my CPAP I smelled smoke. I took out the filter on my CPAP and again it was brown. I knew it was from the hotel. When I returned a week later and opened my car, It smelled like smoke. I got to my Air BNB, walked in and inspected the room and it smelled fresh. I then brought in my blanket and memory foam mattress topper into the owners home, placed it on the bed. An hour later, I was trying to relax for the evening (1130pm after all day traveling on a plane) and smelled smoke in the room. I smelled closely and my mattress topper and my blanket were both infested with cigarette smoke. It took me a trip to a laundromat to clean the blanket and the owners sheets. I then saturated my mattress topper with Febreze to rid the cigarette smell. My car smelled like cigarettes. I Febrzezed it with almost two bottles and it didn't rid the smell from my vehicle. I then went to Walmart and bought two car scent bombs, placed the mattress topper in the car and set off the two bombs according to instructions. After 30 minutes the smell was gone.
Conclusion: These hotels are not using safety techniques to prevent smoking in the rooms, yet they claim these are NON Smoking rooms. In addition the rooms are not being cleaned well enough to rid the smoke smell ( AC filters, walls in the bathrooms, walls in the rooms, carpet cleaning)
Rest assured I will not hesitate to pass on this part of the hotel line and tell my friends and colleagues to as well.
James Spencer
Diamond Member 121746520D

We called the North Canton Ohio Microtel on Wednesday August 7, 2019. Talked to the front desk. Made a reservation for August 11 thru the beginning of September. For my husband Dennis VanLinder. Was quoted $44.25 a night. Well called today to confirm the reservation and there wasn't one made. So the rate went up to 53.00 dollar's a night. Gave asked for the manager to contact us since Wednesday regarding a weekly rate. And no call. Supposedly tonight Friday the front desk clerk Eric sent her a email to have her call us. Well been over 2 hours and no call. So I called the reservation number and rebooked which we were not booked like we should and quoted 50.89 a night! Not happy on how this has been handled and the price. The manager obviously doesn't care about customer relations. Very disappointed. Please help!
Teri VanLinder
Reservation under my husband's name: Dennis VanLinder

Booked into the days inn by whyndham in Georgetown Texas, when we checked we went to our room 202, I checked the room and bathroom and found appalling conditions, not only did we find the rooms appalling but there was a strong smell of mold, as we walked out to complain we found a very large knife stuck in our door, my female partner was terrified, I took photographs of everything.
I have been in the hotel industry for 40 years never encountered such conditions.
I was given a refund and checked out.
If this is the standard the company allows I will not stay at a whyndham property again.


I requested oceanview and got placed in an inside room. The room smells so disappointed. Virgina beach. False advetisemrnt

We were between houses and had to find somewhere to stay for nearly a month. We thought we had really struck gold with this place as they were said to be pet friendly and were willing to accept our 4 cats. We had struck pyrite. Once locked in all the troubles came about.
First, they would not clean the room unless we crated the cats, which we do not do. We compromised by moving the cats from one room to another to get the place clean, but this was a huge challenge as the cats would hid under the beds. About 90% of the time we just left the cats under the bed and they cleaned the room with no issue.
But when we moved out, a surprise charge showed up on our account - $250 for cleaning... after we already paid $4500 for the rooms and $450 for the cat fee! And there were no damages or messes other than what one would expect from living in a hotel room for weeks on end that housekeeping refuses to clean daily. We contacted the manager about this, and he said we should have more respect for his property and feel ashamed instead of posting negative reviews... so he charged us $250 for leaving a negative review. It is now my mission to leave reviews everywhere.
In addition to this mess - the breakfast buffet was always under stocked and missing something, the hot tub was broken the whole month we were there, and the rare times housekeeping did clean our rooms they didn't restock items, so we had to go down repeatedly to collect our own toilet paper, shampoo, etc. Also their corporate help-line just sent the general manager (the one we were having issues with) a report of our call and did literally nothing to help us.

The shower hardly trickled then it ran then it shut off completely.Complaint to Ms.Trent at the front desk was answered with"It will come back on".My reply was "A lot of good that does me now"She just glared at me.Everything else was just fine but I am pissed and if you care to have it fixed it was rm 221so the next guest doesn't have to deal with it.I would hate to see her have to deal with someone not as forgiving as myself thank you.Princeton, W.Va Days Inn August 8 check in.

I made reservations on 7/28 a king suite with hot tub and a queen room for 8/2-8/4. We arrived and get to our room and room does not even have bath tub let alone a hot tub. I went to front desk and am told that roI'm was rented the 8/1 and if I had problem to call customer service. That was a joke I spent 3 hrs being hung up on 3 times and being sent from person to person with nothing. I had just picked my daughter up from college and only had a short time to spend with her so I finally just had to stop calling. I had spoke to a total of 9 different people and none were even in the same office and could not get me back to the person before them. This is not good customer service at all.

A guy named mike booked me to do a tour on 8/9/19 at 8:15am. I went to the governors green to do the tour and the staff places me in a room by myself along with my guest. After about 20 minutes they tell me they could not service me and put me out the room. I went to the front of the area and seen the lobby was empty so i was trying to figure out why i wasn’t the only one being serviced. I asked the main guy there and he states “ you took the tour with your mom on Monday”. I had to reply to him “I just got approved of true tour bc i was interested in buying a time share”. They still continued to say “well if we have anybody later on today the we will give you a call”. Walked me to the door and went on about his business. I’m taking my story to every news station and anybody who else who wants to hear how i was treated by this hotel and their staff.

A guy named mike booked me to do a tour on 8/9/19 at 8:15am. I went to the governors green to do the tour and the staff places me in a room by myself along with my guest. After about 20 minutes they tell me they could not service me and put me out the room. I went to the front of the area and seen the lobby was empty so i was trying to figure out why i wasn’t the only one being serviced. I asked the main guy there and he states “ you took the tour with your mom on Monday”. I had to reply to him “I just got approved of true tour bc i was interested in buying a time share”. They still continued to say “well if we have anybody later on today the we will give you a call”. Walked me to the door and went on about his business. I’m taking my story to every news station and anybody who else who wants to hear how i was treated by this hotel and their staff.

If I could rate 0 stars for my stay I would. My experience at you guys hotel was horrible. I spent my hard earned money to come and relax at you guys hotel after traveling 6 hours to be extremely disappointed. First of all the customer service here is non existent. When my sister and I got to our room to rest after our long drive we discovered our room very hot our sheets were filthy there was hair and food crumbs on the sheets and under the mattress. There is some kind of yellow substance on the wall I dont know what it is it could be throw up or some kind of bodily fluid. There is red stains on the shower curtain disgusting!!!!!!!!! Our toilet was clogged it wouldn't flush we called customer service twice and they told us the same thing and no one came to help I went to the front desk no one was there I went back to my room waited a while went back down and the man that works at the front desk was sitting with a group of guys eating pizza also it reeked of marijuana i smelled it in the halls and down stairs. I am beyond upset something needs to be done about this! People spend they hard earned money to come stay at hotels to be treated like so is not ok. Also I paid for wifi our wofo did not work at all!


I am disgusted. I was talked into renting a room at Travelodge Brandon Manitoba by the call center. It was to most sketchy hotel I have ever stayed at. The room smelled like strong cigarette smoke. The carpet was rolling and an outlet was over loaded with a square plug adapter with the TV, Cable box, fridge, microwave all plugged in. The furniture was outdated. The room was horrible. The water slide is very rusted. The slide was not watered and our children received friction burns and scalded legs and back. We arrived at 8pm the night of our stay and firstly were told we could not have our dog in room. Which I was told it was pet friendly. I was told they would have to shampoo room and they made exception for our fur baby to stay in room. Well let me tell you the room needs more then a shampoo.. We were charged over $180 for our stay and I would never had spent any money to stay in such a horrid place.
I have many photos if they are needed to be shared. For Wyndham to have their brand name associated with such a disgraceful hotel is very disturbing. I did not sleep as I was scared for my family. I would like to.look for full reinburesment for this stay. I also would like some work done on this such hotel.or.remove it from a choice until it is cleaned up.

We are staying in your wyndam garden hotel in dallas tonight and it was absolutely appalling. My husband rushed back to take our 3 year old and 8 year old to the pool. When we got there, a woman was in thong givinf the whole entire pool a show. The group she was with had locked all the gates so no one could enter. My husband went to the front desk to tell them what was going on and they couldnt have cared less. So now we not only overpaid for a horrible hotel, but we didbt get to enjoy the one thing that our kids wanted to do. Also. Last night we sat down to eat dinner. Not one person came to get our order after 15 minutes. Ended up having to order a pizza to our room. Worst hotel experience ever!

I am starting today for 3 nights at LaQuinta Wyndham Hotel in Fulton Rockport Texas. I have stayed here many times but wow what s down grade this place is. Broken beer bottle (glass) where dogs are suppose to go potty, cigarette butts everywhere even one on carpet in hallway. Middle door to enter hall should lock but lick is broken so anyone from street can enter the hallways. Not safe to go out at night in hallway & I have to take dog outside in evening. Booked directly with hotel but new employee booked everything wrong & I did not get rooms I was promised & booked. I needed 2 rooms with door between them. I was booked for 914.09 but when they corrected & hotel changed king to 2 queens but rooms were with door between them my bill jumped additional 200.00 I have my parents with me & dog & mom has cancer. This was suppose to be a nice treat before another cancer surgery. So disappointed & I was told they cannot give my cash back cause I paid slmidt 600.00 cash & paying the other almost 600.00 on my visa debit card. They said I could leave but take it up with corporate but we keep your money. Wow... this is horrible customer service.

My mom and I booked a 3 day stay at the Ramada by Wyndham I’m Atlanta and it was the WORST hotel I ever stayed in. I must say the staff was Amazing but the hotel SUCKS!!! Day 1 Our room was missing a chair, dirty phone that gave you a busy tone for each ext. dialed and we ordered food that night and woke up to a army of ants on the nightstand and in the food so I went to the front desk and asked to be moved. Day 2 we started the day with breakfast from the hotel and the eggs were runny, potatoes hard and bacon half cooked so we went back to our room took showers in a shower with mold and black hair or something came from somewhere to the bathroom floor, I went to the front desk and asked to have the bathroom checked. I left and came back 4 hrs later to find out that no one had come to check the problem so I went back to the front desk to complain and maintenance finally came. Day 3 I woke up to my mother crying because she couldn’t get any sleep because the beds were to hard and I must agree that the beds feel like large cots. As I was leaving I realized that I left a pair of shoes in the original room so front desk made me a key to go back and check and the beds had been stripped, the food and ants were still there and my shoes were gone. I walked out and back to my room bad and saw a door open to a room that had sheets and towels thrown around and when I showed the video to front desk, I was told it was the housekeeper quarters but why was the door open and the room dark. I was given a discount for my stay but that is not satisfactory for me. I drove 9 hrs from St Louis to Atlanta for my mother to eat at Old Lady Gang and picked this hotel because of the distance to the restaurant. NEVER AGAIN WILL I VISIT THIS HOTEL AND RECOMMEND NO ONE ELSE DOES. I have pics and video but the video can’t be uploaded Sorry


Please forward this message to the manager,
My name is Hank Donker. My wife and I checked into the hotel on July 31st for a one night stay. My sister Wilhelmina Perkins and my cousin from the Netherlands (Kees DeWolf) also booked a room.
The night of check-in, the clerk on staff had told us there was a problem with the computers being down so he wrote down our credit card information and would enter the info into the computer once up and running. When he was done doing that he would “shred” the paper he had written down our credit cards numbers.
At check out the next day someone else checked us out. I told that clerk at check out that there was some paper around that should have been shredded and could she check to be sure that was done. She could not find any paperwork But I was still concerned that our credit card info my not have been shredded.
Since check out, I called on more than one occasion and talked to the clerk to get me an answer if the check in clerk DID in fact shred the card numbers. I did not get a response back as requested so I called again and asked the clerk to have the manager call me which never happened.
At this point I don’t feel like I’m a valued customer of Howard Johnson’s??? I would expect some kind of reply to what happened to the paper that had the card numbers on them.
Please advise,
Hank

Poor Service, and rude employees. Crabbe infested blankets.
Upon arrival at the motel Super 8, we checked in and asked for connections to the WiFi. We connected but upon $91 per night.returnng to the room, there was no WiFi. We called the office and was told that the manager would be informed and would get back to us. The next day at 12:30 pm, the office was called to inquire about why no comments about the WiFi. We were told that there was no service in our room and that we could come to the office to do our business as there was WiFi in the office. Discussion quickly became unpleasant and we were called rude for inquiring and being unhappy about no WiFi service. We asked to change rooms which we did, as there was service on the other side of the building.In that discussion we learned that the WiFi service iln that part of the motel has been out for most of the week. We checked out the morning after the second night, whereupon There was serious error in the billing. Upon changing rooms, we were billed for two nights for the first room and 3 nights for the second room, a total of nearly $600.00 for a stay of 2 nights at $91 per night. The next morning at 2 AM, in his own home, Chuck found a crabbe on his his left thigh. It was a well developed mature crab and we found only the one, even after carefully examining each of our bodies for further critters. Sunday morning while William was resting, the office and housekeeping called the room 3 times on the phone to ask if we were leaving, inspite of the "do not disturb" on the door., as the reservation existed for a continued stay sunday night. AFter all that confustion, we decided to depart that day and asked if we could without further charge. It was then Noon. We were told we had until 12:30, by which time we had departed, learning of the excessive and incorrect charging for the rooms.
We have the crabbe and a picture of it if you would like to see it.
Overall, the motel room was satisfactory, but the desk clerks were defensive and mostly hostile to any inquiries and confrontations. The assistant manager, Diana, was receptive and polite, negotiatimg positive results. We believe that someone outside of the motel needs to be informed of these circumsgtances and that some compensation should be made for the unkind treatment and incorrect billings. Of the three of us, I am the spokesperson to bring this matter to kyour attention.
Sincerely,
Drew Davenport


Apparently they decided to repaint the room but didn’t clean all the paint spills off the doors. The continental breakfast was cleaned out by 820, the waffle maker didn’t work, and management said they fail to prepare enough food. Even though they had booked the reservations. We left a very expensive make up mirror in the room and called him six times with no response back from them. Apparently house cleaning decided to just take it home. Worst customer service ever.

August 2 and August 3 I rented two rooms at the Days Inn in Whitchurch-Stoufville Ontario on Ringwood Drive. The place is filthy. There was pubic hair on the floor of the bathroom in my sons room. When I returned to my hotel room at about 4 PM on August 2, the door was left wide open and there was no one in sight. My safety was compromised. There were many other small issues that I won’t even bother to mention in this note but I will in others .
My husband has an expensive CPAP machine and I had personal belongings in that room. I’m still trying to figure out if anything was stolen. The room was never cleaned, towels were never changed and garbage was not removed. I complained to the front desk and all I got was -I’m sorry -
In February a wedding party I was part of reserved a number of rooms at that hotel. At least 14 people from the wedding party stayed at the hotel. Everyone I spoke to was disgusted. Their rooms were dirty and there was not enough staff to serve clients.
Add a minimum, I would like half of my $610.16 stay refunded. The room my son stayed in was not fit for an animal. He wound up sleeping with my husband and I our on our king size bed because he couldn’t stomach the body hair on the floor of his bathroom.
This is the first time I’ve ever written a complaint letter. However, it won’t be my last complaint letter about this hotel
Signed fearful for safety, disappointed and disgusted
Dolores

I cood not stay at the travelodge by wyndham in lake george ny. Because they were under a water adviser due to bacteria in the water, the pool was under construction . By the way from the reviews it's always under construction. The staff are terrible and the rooms are filthy and disgusting. I couldn't stay but was charged. I asked for my money back but never got a call back. Please , I deserve my money back , I couldn't even brush my teeth with the water, Oh and then put a sign saying they weren't giving any one bottled water. The worst place I have ever booked and as a single mom 150$ is a lot of money.

Recently my 88 year old mother was rushed to the hospital in San Antonio. My sisters and I who all live nearly 3 hours away were with her. After getting her stable one sister stayed at the hospital with her overnight. The other two of us sat out to find a room for the night. Both of us a fairly familiar with San Antonio and we wanted to be close to the hospital also.
This was Saturday night and I understand that is a busy time. After being turned away because of no vacancy at nearly 10 hotels, we pulled into the Baymont Inn on IH 10 and Wurzbach Rd.
We were told they only had one room left and because it is midnight, we took the room.
When we got into the room, we were (to say the least) appalled. The room was awful. The dresser was broken, drawers hanging out, curtains half hung and falling. The carpets had massive stains, the tub finish was peeling. The baseboards and walls were filthy, no dusting done here in a very long time.
Because we were so exhausted we cautiously climbed into bed. Then we were stranded by a cricket most of the night.
As terrible as all of this sounds, it gets worse. When I went to check out at about 8 am, I was presented with a bill of over $200.
This would be expensive for a lovely room, but for this place, I was robbed.
I know Wyndham properties and am very surprised you would have your name on such trash.
I suggest that you have this place inspected before it gives your whole company a bad name. As for the rates, I feel that I was robbed and taken advantage of, this does not say much about Wyndham either.
AGAIN, CHECK IT OUT.
I have attached some photos and have more that I can send you.


To whom it may concern,
I am writing to express how disgusted I am at the management for the below
Baymont Hotel Wyndham-Indianapolis West
3850 Eagle View Dr.
Indianapolis, IN 46254
I am the victim of a robbery at this location and due to the lack in keeping the security cameras WORKING and ON, the police have halted my case in preventing legal counsel to press charges. It is the GM’s, Lalli Gohtra, to maintain a secure environment for the customers and staff. How can this be if the cameras are not working and law enforcement cannot do their jobs efficiently? Not only were they not working, but Gothra did not even know they were not on until the police asked for video footage. It’s despicable that the laziness on behalf of Gohtra that justice can not be served. I would highly suggest giving such an important role as General Manager to someone that actually knows how to run an establishment in keeping its patrons and staff members safe.

Calling about a complant. That i giled. Giben corp. No. On hold for 15 minute. Furing this time message came on over too leave message hit one. Ginnly gave up waiting and hit 1. Came on msil box is full good by. Nice joke now i see why your motles steal people money. If this is the way the vo is run

Re: Wingate by Wyndham in Little Rock AR. My wife and I spent one night 8/5/19. Your front desk staff and dining area staff were friendly and helpful. The food was adequate. We spent the previous 4 nights Holiday Inn Express, Fenton MO where the price = approximately the same but not our experience. The Wingate was outdated, dingy + in need of repairs. The toilet was difficult to flush and the seat wobbly. The AC would periodically get very loud throughout the night. The lighting in our room = dim. One lamp shade cracked. The toilet was not cleaned by housekeeping when our room was cleaned. Elevator signage affixed with packaging tape. None of exercise equipment worked, The lighting is outdated - no jacks for iPhone/computer/peripherals. We considered leaving but our driving home (Dallas TX) at 8:30PM but we are both in late 70's. and 4 hours driving in the dark was not wise. We expected more than this. It is difficult to believe all the good ratings posted on the web for this hotel. We have photos if you want them.

Stayed at the Super 8 in Payson, AZ. on 7/26/19, checkout on 7/28/19.
Simple explanation: Made reservations a week+ prior to our stay. We were quoted $149.00 with AAA discount for the 1 night stay. We received our credit card bill and found we were charged $258.12. We thought there was a simple mistake. We called the hotel, polity explained the detailed and were told, "To Bad." You should have read the paperwork the person pushed in front of you before you signed it, because it said $225.00 + tax. The person on the phone "attempted to convince us $250.00 a night was standard charge and had been for a number of years. So, at the end the man said, I won't help you, you should have read the paperwork, "to Bad."
Is this Wyndham's new Customer Service policy? What would you call this type of dealings?
I would hope I would would hear from a honest corporate person in the near future.
Thank You

My family stayed at 2 separate Wydham hotels this summer. The first one was at the Days Inn in Alma, GA. The manager Harry Patel was extremely rude. They over charged my debit care over 500 dollars and it took 3 days before it was resolved in my bank account. That was money that my family needed. Mr. Patel refused to acknowledge that it was the hotels mistake and did not seem concerned in the least. My fiance and I are both rewards members and were hoping for a much better experience. Mr. Patel then called down to my hotel room at 1000 at night and screamed into the phone demanding that I take this matter up in the morning. I was very displeased with his treatment of myself and my family and will never again stay at his establishment. When we asked for some sort of compensation for the distress that the missing money caused on our stay we were very rudely informed that the compensation was the money being returned to my account.
The second stay was at a Super 8 in Douglas, GA. The staff was very accommodating, however the manager/owner was extremely rude. We once again were faced with an issue regarding pet deposits and were informed that "he hated animals". We use Wydham hotels primarily because we travel with our dogs. I do hope that these matters get resolved and that no-one else has to experience what we had to. Thank you for your time.
Sincerely,
Brandy Taylor

On August 3,2019, I stayed one night at the Super 8, 3430 Milton Avenue, Janesville, WI. I exhibited in an art show that weekend, and needed to be cost conscious. I am a little new to the Wyndham chain, but have my hesitations about future stays.
I arrived early and let the front desk know I would be returning later afternoon, knowing my room wasn't ready yet. The front desk lady was very courteous and helpful. Upon returning about 6:00pm, there was a front desk gentleman who was busy, busy, and seemed a bit irritated. I heard him say to another guest, the hotel was full this evening. I also questioned him making a copy of my driver's license to which he replied, "sorry lady its policy and I don't want to get in trouble." I asked him would it be returned to me upon departure and he said, "no, we keep it on file". NEVER has this ever been done in any other hotel I have stayed in my travels, especially using a gold American Express card!
I was given a room down under in the basement level. Not only did the room smell disgusting upon opening the door (no a/c was on) but the air conditioner appeared very dirty and looked full of mildew. In addition, there was a window which could be opened at the ground level of the pavement outside! The room was filthy, we did check the beds to make sure they appeared clean, they did. We were very tired and decided we'd tough it out but I will never do so again.
No woman or women should be assigned a room with easy outside access through a window. I travel a lot and have never endured such a situation. Breakfast the next morning was nothing worth mentioning and again the night attendant seemed irritated with his duties.
That being said, I will not be looking at a Wyndham hotels as my first choice in my travels. Cost is always a consideration for anyone but the condition of this hotel should be reported to the health department.
Thank you for the opportunity to bring this to your attention.

6/27/19 room 104, Super 8 Ruther Glen, Va. Checked in late n tired, got handicap room which I did not request. Door difficult to open or close, had to key 3-4 times; trim under door gone letting hot air n light in; bath door hard to close; toilet loose at base; no hook for handheld shower head; fresh blood stain on sheet. No HOT bfast to speak of; no juice or yogurt, stale bagels. In Canada now but have 3 weeks of travel back to AZ. Not happy with Wyndam's. I did like the Days Inn in AR but may end up doing Best Western with my AAA card for next 3 weeks. Because I came in late, did not have time to check room which I usually do. Very disappointed.

We stayed at Days Inn in Pensacola,Florida on August 5.The room was registered under my name Mark Seppala.The room stunk of very strong Pine Sol so bad we had to keep the main door opened for hours to blow the smell out with my own personal fan.Both bed spreads were full of semen as were the bed skirts.Thats only what we could see!We were woken up at 9am by the housekeeper pounding on our door.I reminded her that we check out at 11am not 9.She then left her cleaning cart in front of our door and proceeded to be noisy by talking,bumping our door,hitting the walls with the vacuum cleaner in the rooms around us.When we finally started packing she opened our door!I had to tell at her to get out,that's ridiculous for an employee to enter a room without permission!Scary.I turned my key in before check out time and tried filing a complaint but the lady at the desk only said she wrote it down in a book.I showed her the pictures I took of the bed spreads but she still didnt offer any money back.I have pictures that I will put on the internet if this problem isn't resolved!We are traveling across country and plan on doing a study on the motels/hotels we stayed in.People should be warned about this place and it needs to either be run by someone else or torn down!We stayed in a Super 8 last night even though there is a Days Inn right by it.I am scared to ever stay at a Days Inn ever again,it was disguesting!


I stayed at the Wyndham Garden inn on 28th St in Grand Rapids and someone from corporate needs to go replace the manager. I believe her name is Emily or Emma, but she is rude to guest and staff! I saw illegal activities on the grounds while i was there and she didn't seem to care.

Never again! I booked this hotel accom thru Qantas. Wyngate by Wyndham LA for the night of Tue 6 Aug 2019. Problem...While I was in US my bank had to de-activate my Visa Debit card as they picked up suspicious activity. This apparently stopped the Wyngate by Wyndham reception from letting me occupy the room which was paid for in full on 14 Jun 19. They wanted the card for security deposit. The reception were totally unhelpful. My fiance spoke to this gentleman on the phone, explained that she had my new replacement card in Australia & offered to quote the number over the phone. He said no! Not their policy. He had to physically see it. I offered to pay the security Deposit in Cash...Answer, No! Offered my Global Currency Card...No! I am now stranded in LA with no accommodation & it's after 10pm at night. I have a long 15hr flight back to Australia tomorrow night. I will never again book to stay at this hotel. I am at present trying to find a taxi to take me to somewhere where I can sleep. Staff didn't care....left me stranded with nowhere to stay late at night in a city I didn't know.

Annie Reapa day ago on Google
1/5
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the ……
During our stay the air conditioning went out for two days.
I spoke to Ron and requested to speak with Tony. He screamed at me asking what this was regarding and then telling me that he can not take him out of the meeting that he was currently in. I explained to him that I did not want him to take Tony out of the meeting he was in. I stated that I would just like to speak to him regarding the two days that the three suites were without any air conditioning.
He then said to me "You know we were here for the two days without the air conditioning too."
I felt he was extremely combative. He said that Tony should be out of the meeting within 15 minutes.
I came back in 15 minutes. Tony was still in his meeting. I came back an hour and a half later Tony was still in the meeting. I came back for a third time and Tony was again in a meeting. I gave my cell phone to Ron and requested for Tony to please give me a call when he was free. Tony has yet to call.
Our family stayed here for a week. It was a nightmare. The staff seemed extremely unhappy. We had three suites.
We are VP's at Wyndham which entails not having to pay the $35 extra in cleaning fees and you get more towels, shampoos ect.
We asked for towels to be replenished along with the soap ect. each day as our group would congregate in each others suites throughout the week. The gal Rachael seemed extremely upset in doing this. I requested it for each day. I had to continue to call each day and request that they please bring towels, toilet paper ect.
I asked if there was a late check out as checkout is 10 am. They said I would have to call back and ask the manager. I spoke to the manager he said the latest he could do was 11am. I asked if it could please just be 11:30am. Tony the manager said that would be fine. I asked that it be noted on each of the rooms we were staying in. My sister in law while packing for three small children got a call on our checkout date at 10am from the lady at the front desk screaming at her that she needed to leave the room now. My sister in law was so overwhelmed and caught off guard that she actually started crying.
First day we got there the main pool was closed.
You have to pay $35 dollars to reserve a beach chair. If you lose towels it's another $25.
The beach has an excessive amount of seaweed.
Needless to say we are canceling our timeshare with Wyndham.

We have to nights at days in in Butte montana and the room is so hot and uncomfortable. I told i’m Only staying one night and them I gone. Grandkids are miserable. Thanks

I had 2 rooms booked at the La Quinta South Burlington Vermont, 7/31/19-8/5/19. I was very dissatisfied for several reasons which I will list. I stayed there with my daughter and 2 grandchildren, ages 8 and 4. We had one room on the 3rd floor 308, and the second room on the second floor 214. When we checked in no one told us the elevator was not working and didn't work the entire stay. It was very inconvenient not to mention a hard ship on my knees to climb 3 floors several times a day to go to my room. I had asked to to moved to a lower floor and was denied. The telephone in my room 308 didn't work because there was no jack to plug it in. The phone in 214 was plugged in but didn't work either. Found the hotel manager a female to be extremely rude when we asked to change rooms or mentioned the phones and elevator not working. On 8/4/19 my daughter, 2 grandchildren and I were at the pool for a couple of hours. My daughter was sitting on the pool deck, I was standing on the pool deck and my 2 granddaughters where in the pool. I walked over to the table to see a man in the hotel window at ground level staring at my granddaughter with his hands down his pants wacking off. I called my daughter over to witness this horrifying situation. We got the girls out of the pool and immediately reported it to the hotel manager and request she call the police. She refused to call the police and said she would talk to them. I told her no I wanted the police called. We took the girls up to the room and I came back down and the manage was just coming out of his room. I asked if she was calling the police and she stated no she wasn't. I told her I was calling them myself, and I did. The police came and took statements from us and told your hotel manager she had no right to speak with him that she should of called them immediately. A police investigator came and a report was filed. We left the hotel for a couple of hours, on our way out the hotel manager was making fun of us and laughing at us. My granddaughters, and daughter was so upset by the embarrassment they had to encounter. When I returned back to the hotel I asked that she give me her managers name and number. She refused to give me her number only gave me her email. I asked her to call her and she said no she had already talked to her. The vacation that was suppose to be fun and enjoying was destroyed by your run down hotel and poor management. I would like to know how and what your going to do about this situation. I'm going to send the same email to the manager Debra Grzywna that I have send to you. I expect that because of poor leadership I will not hear back. I'm totally discussed by the way we were treated and humiliated and retaliated against in your place of business because we complained about the conditions of the hotel and calling the police I'm including my phone number in hopes you can come to some resolution of compensation for my stay. I also am including the police officers name and number to confirm all this activity. My name is Tarry Kohler 727-236-7771. Police department South Burlington Vermont, Officer Kelsey Monroe 802-846-4188. I look forward to hearing from you.

As an Wyndham Time share owner we were very disappointed with our stay at Days Inn San Antonio Lackland AFB. We wondered if Wyndham was actually buying or franchising hotels and not inspecting the properties. The rooms were in poor condition and toilet would not flush or was difficult to flush using the push button on top. The furniture was dated and in some places taped to repair the trim. The drapes were coming down and the carpets were dirty. Another problem was very worn wash clothes and towels which were stained, We were there to attend our granddaughters Air Force graduation and thought that the hotels in the area would accommodate military family members with rooms in good condition, The room was dirty and even the phone did not work.
We were at that property July 17 to July 21 and were very happy to leave and move to another hotel chain in another area,


Good Evening,
I’m writing concerning my visit at the Days Inn Knoxville East in Knoxville, Tennessee and would like to speak with a manager ASAP! We booked this hotel expecting a clean & livable facility (I will include pictures with this email). When we arrived we noted the air conditioner was not working they bought us a fan. There was a hole in the wall, the vent in the bathroom was filthy, sockets were not working, the toilet rocked when you sat down, the toilet seat had black stuff on it, we asked for 4 extra towels & was denied only given 2 we had to go buy our own, the curtains were visibly nasty, the phone was visibly nasty, when they came & cleaned our room while we were out they did not replace our towels or wash clothes & when we asked for them they stated we could not get any until after they washed, towels had visible markings, the ice maker machine had bugs & green stuff on it so ice out of the machine was not an option. Needless to say we had to purchase ice from the store. I know that you all take pride in servicing your customers & I will never stay at another days in by Wyndham due to this horrible experience. Not even to mention the slow check in, no receipt given I had to request one, & the surprised extra money asked for at check in and 10 pm curfew. I would appreciate if someone called me ASAP to discuss this issue at 706-577-1760/762-207-9104. I have several more pictures than the ones listed below and can send if needed.
Thanks,
Tameika Bogan


My friend and I rented a room beach front the first day we got here there was no parking available we had to park at another hotel we got up in the morning to go down for breakfast there was no breakfast called down to see they said “ the truck didn’t make its delivery” also the first day we had to go down twice to get towels and wash clothes because they were “ being washed” this has been by far my worst vacation at Virginia Beach ...

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you


This letter is being written to address concerns and to file a formal complaint after my recent stay at the Wingate by Wyndham Savannah Airport on Saturday, July 13, 2019. My stay involved several major complaints which included the following (pictures attached)
• Spiders/spider webs were discovered in the corners and on the walls of my room;
• Makeup on one of the pillows and
• Condom wrapper on the floor between the nightstand/dresser and the wall
As soon as I discovered this issue, I immediately went downstairs and notified the staff person on duty and brought this to her attention. I asked if someone could come and clean my room, but was told that no one could come and clean it. When I expressed that I didn’t feel comfortable sleeping in the room and that I would definitely not sleep in the bed, under the covers, I was not offered another room, and was told that the hotel was sold out. I asked to speak to the Manager, and was told that the Manager would be in on Sunday and was given a clean set of sheets from the housekeeping room. I returned to my room and reluctantly covered the top of the bed with the clean sheets and slept on the top of the sheets; as I did not want to sleep in the bed due to the unclean sheets. On Sunday morning, I went to the front desk, before checking out, and asked to speak to the Manager. The staff person on duty informed me that the manager does not work on the weekends. I was also informed that they (the Hotel) couldn’t do anything because I booked through a 3rd party. Regardless as to whether I booked through a third party or not, I chose to book at this hotel because of the reputation and standards of the Wingate by Wyndham chain. Additionally, I was told by the staff that the hotel would not offer me any kind of refund/compensation for the price of my room due to the inconvenience I experienced.
As the rating of the Wingate by Wyndham is a three-star hotel, I never expected the room I rented to have these issues; and I was truly disappointed at the level of customer service in reference to this matter. As a resolution to this matter, I am requesting a reimbursement for the room that I was forced to sleep in that was not to clean, noting the complaints mentioned above .
NOTE: A letter is also being sent to Jennifer Ramirez, General Manager, of the hotel. The staff member gave me her business card.
Please contact me at your earliest convenience by phone at 470-419-9932 or by email at cstrong2011.cs@gmail.com.
Thank you very much for your time and consideration in this matter.

This past weekend (August 2-3) I spent 2 nights at the La Quinta at 105 Westchester Drive in Madison AL. After we settled in Friday night I noticed black mold on the bathroom ceiling. I told the person at the desk that the ceiling needed to be cleaned the next day with vinegar or Clorox, and he made a note. This never happened, so I spent two nights in room 209 with black mold on the bedroom ceiling. The windows also were covered with white mold or algae. I am a Wyndham gold member no. 161264993G and I've never had such a bad room at this kind of motel. I took a number of photos of the moldy ceiling and window, and here are a couple.


August 4th, 2019
To whom it may concern:
Re: Viva Wyndham Tangerine in Cabarete, Dominican Republic:
Our family vacation began on 15 July 2019. We chose to stay at Viva Wyndham Tangerine because we had stayed at the resort more than ten years prior. We were at the resort for only a couple of days when we discovered that someone had stolen many of our belongings. The resort security came to the room to evaluate the reported situation. There was no sign of forced entry. He asked why we hadn't placed everything in the safe. The safe provided does not accommodate space for ALL of the items that were stolen. The security guard repeatedly questioned why we had or brought these items and if we were sure that we locked the doors. The repeated questioning made us feel like we were being interrogated. My laptop ($1600), 2 iPads ($350 each), Beats wireless headphones ($200), a bag full of M.A.C. cosmetics (estimated $900 worth or more), 2 pair of sandals that belong to my 8 year old daughter and a watch. You can only imagine how devastated my children were! We all felt so violated. The staff took note of all the missing items and reported that they would further investigate the crime.
During the next meeting with the guest services manager, Denali Pascual and the the Manager of security, Damian, no last name on badge, we were told that the cleaning person entered our room with her room key four times on Wednesday, July 17th, 2019. She had come in two times in the morning then again around two o’clock in the afternoon and again at four in the evening the same day. We were also told that this is a normal entry pattern. I don’t feel that this is normal at all. They then proceeded to inform us that the cleaning staff clocks out at 3:00 p.m. The front office staff refused to give us the room entry report as it would have the staff member’s name. Another employee accessed our room one time on Thursday morning, July 18th but reported that everything was already clean and did not return. During another meeting, with the manager and security, we were told that cleaning staff clock out at 5:00 p.m. Why is it that the manager doesn’t seem to know what time the employees are supposed to clock in or out?
After a week of the supposed investigation, the manager of guest services and lead security said that they are still investigating. We informed them that we would be leaving soon and were requesting a resolution before that time. We contacted CESTUR, (police for tourists in Dominican Republic). We filed a report. Though the resort staff claim that this has never happened before, we were made aware that only 2 years prior they encountered theft, and during the time that we were staying there that there were a few other reported thefts.
This resort is refusing to take responsibility for the theft that occurred in our room with no signs of forced entry. Clearly this is a crime committed by the staff at the hotel. It is now August 4th and We still have not heard anything from the resort or from the police.
We paid thousands of dollars for two families to stay at this resort for two weeks only to be robbed and become gravely ill from the terrible food served at the buffet. All eight of us suffered from nausea, vomiting and diarrhea. One of my children were ill for more than three days. We checked out early from the hotel as our family members were still sick from the food and because we no longer felt safe. This vacation turned into a nightmare on day three of fourteen. By now, I should have received some kind of resolution. This is no way to treat your patrons. I expect a response and compensation for my stolen valuables.
Thank you in advance
Robert and Johanna Viera
Phone: 1-951-529-7975
Phone: 1-951-897-2925
E-mail: robviera@yahoo.com
E-mail: jivx2@yahoo.com

Stayed at Wyndham Virginia Beach oceanfront on July 12-19 very disappointed with the hallways & elevators not having any air conditioning. By the time you took a shower & made your way down the hallway & to the lobby felt like you needed another shower. Housekeeping was a hit or miss towels were not replenished or bed made & that was around 4pm. We also had a problem with the electronic lock to our room . We kept getting locked out cause the batteries inside the lock would die & would have to go down 16 floors to the lobby so they could get maintenance to fix it several times. The outdoor pool area was very poorly lit at nighttime .Windows in hallways were filthy . A positive was the location of the hotel. For the money we spent on the hotel for the week wasn't a great value . Hotel needs to be updated & better maintained.
Sincerely, Joseph Blundetto

I stayed on the location in Dallas Suites park central. I was there for three days two days of disrupting noise of kids running around playing on the elevators running between floors and being loud for two days. It was not until my final night that it was quite, on the dates of 7/26 - 28 2019. Thank you

I made my reservation Confirmation #3875993213 check in July 18 check out July 20, 2019. Days Inn in Camarillo California on Dailey Drive. At the time of Check in I was told there was an additional $100.00 deposit required at the time of check in for any damages. I agreed to that they said it takes about 7 - 10 days to get the deposit refund back on my card. I have waited 16 days so today I decided to call the hotel. Spoke with someone named Stephanie Serratof who said she was the manager. She stated that I did not receive my deposit because I had done damage to that room. I did NOT do any damage to that room. I actually gave it a bad rating on booking.com. complained about holes in the walls where they had ran cable and electrical wires, but never properly sealed up the holes. I complained about cracks in the sink. I left that room in the shape that it was in when I checked it. The pool was nice and well kept and the staff was friendly. I did not damage their property what so ever. I need my deposit back and they are unwilling. She told me to take it up with my bank. It is not my banks responsibility it is Days Inn Camarillo California to refund patrons their deposit. My name is Deborah Mckee PO box 12 Chester California 96020. If I didn't live 10 hours away I would take them to small claims court for this. If this happened to me a clean and caring person I wonder how other many innocent people they are defrauding. If this is not corrected I will file a complaint with the Better Business Bureau in Ventura County. They are stealing patrons money.

Paid these people $299 to transfer an ownership and it’s been 3 months and no one will help us. We’re about to lose all our vacation time as well as points. I’ve asked to speak to a supervisor only to be told someone will call me back in 2 business days!!!!! We’re about to just give our package back to Wyndham and be done with the stress. I’m on my to the BBB site file a complaint next.

We checked into this on 8/2/19 and checked out on 8/3/19. We could never have been more disappointed with a Days Inn. We walked into this room an the smell of mold was so overwhelming, we asked for a different room and we were told that it was the last room(154). If we had not been so exhausted from driving for 12 hours we would of left immediately. We left the door open for at least 30 minutes to air it out. My Husband sprayed some of his cologne to try and help with the odor. We laid down in the bed and it felt damp. The thin blanket was damp, the bed was made with a damp blanket. We had to remove it an get the throw blankets out of the truck. I woke up with a horrible headache and congestion, had to take a allergy pill. We tried to get a showered, the water was either cold or so hot it could of caused burns. I do believe there is a law regarding water temperature. So a cold shower is what we rinsed off quickly. We also wore our flip flops in the shower due to the mold that was seen in the shower. I was shocked and disgusted to look around and saw the other mold that was easily noticeable. We went to leave the room an went to open the door and the door handle fell off! I am glad there was not a fire. This room is a health hazard. I have attached pictures of the mold. I can’t inmagine what would have happen if either of us had a breathing issue.
We travel frequently and stay at a lot of Wyndham Hotels, this room gives a horrible impression of the hotel chain. I would never recommend this hotel to anyone. It should be reported to the health department.
Regretfully,
Tabitha Cook
Invoice #: 066-736411
Ps, I have more photos, it would not let me attach more.

When we got to the room, we didn’t have any towels and wash rags. 2nd the tv remote didn’t work the tv, the next day I took it to the front desk found out it had to be programmed. 3rd the coffee maker didn’t have any coffee, and it was missing some parts (pot, top). I refuse to stay here again and will tell anybody that is going to stay here I will tell them not too...

I made reservations on Friday 08/02/2019 at the Microtel Inn on Lehigh road in Henrietta/Rochester, NY. When I arrived I was so disappointed with the Hotel and the room. I refused to stay there and asked them to cancel everything. My wife and I left that hotel and drove down the street to the Super 8 hotel and this place was even worse than the Microtel inn. I actually took pictures of the room. Total disgrace and unacceptable on so many levels. Reference #4284458 complaint for Microelectronics Inn. Reference#4284480 for Super 8. Turns out you guys own both of the hotels. WOW So sad and unprofessional and a total waste of my time.

Reservation dates, 8/1/19 thru 8/2/19. I requested a handicapped room and rooms next to each other and it was confirmed; upon arrival I discovered that I was put in a "hearing impaired" room. When I complained. I was told by manager, Bonnie Miller, that they would review phone message recording. Problem started upon arrival, though, as I had requested rooms together, long story. I was angry because my daughter's room was changed because her original room was dirty so they changed her room down the hall from my room. Couldn't change my room because it was a "handicapped room", which it wasn't. I am filing a complaint with the Better Business Bureau because you created a hazard due to my issues with neuropathy in my feet. I don't know what the recorded message says when I called (2 times), but I did state my health and disabilities to Ariel. My daughter reserved the rooms, but I called after that to confirm rooms next to each other and a handicapped room. You people should be ashamed of yourself for the lousy customer service and the hazard you created for me!!! I plan on telling everyone of this awful experience. You are lucky that I didn't fall and hurt myself!!!!
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