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Wyndham Hotels

1.0
1,240 complaints

Address

22 Sylvan Way, Parsippany, NJ 07054

Wyndham Hotels faces significant operational challenges centered on poor facility cleanliness, maintenance failures, and inconsistent customer service. Customers frequently report billing discrepancies, missing reservations, and serious safety concerns including theft, drug activity, and pest infestations. Corporate response appears inadequate with long delays in addressing complaints and minimal compensation offered.

Common Issues

42% (521)
dirtyfilthymold
28% (347)
rudeunprofessionalno response
20% (248)
overchargedcharged multiple timesno refund
16% (198)
theftbroken locksdrug use
18% (223)
no ACno hot waterbroken elevator

Complaints

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Anne Matlock Ethier

Sep 10, 2022

I had a reservation on Friday, Sept.

9, 2022.

It took 45 min to check in and when we walked down the dimly lit halls thru filth and opened our guest room; I knew we had made a huge mistake.

The guest room had 1 light bulb, the furniture was so soiled that you could not sit on it and the bathroom was nasty.

There were cuts in the wall that looked like a knife had attacked it and the side table and other table had gashes in them as well as missing drawers.

The carpet was nasty with residual hair and dust.

Days and days of non-care.

We immediately went to the front desk and reported this.

The attendant did not attempt to correct the issue and we advised that we would be staying.

The attendant reversed the $50.

00 hold on the credit card; but I asked for a full refund.

She stated…

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Jerome mamon

Sep 9, 2022

I’m staying at the days inn in Pinole Barkley and my wallet was taken by a team member I asked the manager Brenda Calias to look at the camera and she is refusing to help me I need my wallet as it has all my personal info and debt cards

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Terry N. Tripp

Sep 6, 2022

I made my monthly payment to Wyndham on Friday August 26th in the amount of $76.

47.

I even received an email that was confirmation of receiving my payment.

However, I keep getting emails saying my payment is due.

No one ever answers the phone number at 888-739-4022, Therefore there service is absolutely terrible!!

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Aneta Crisan

Aug 27, 2022

I am currently staying at LA Quinta in Northglenn (Denver), Colorado.

I have my two labradors with me, we were all day in a competition and on return to the room I noticed their special food as well as their seizure medication is gone from the room.

After looking in my things I noticed that my Airpods are also missing along with an USB charging cable.

I tried to speak with the manager and although she was on the phone with the front desk she refused to speak with me.

I made a police report but would also like to make you aware of the poor service in this location.

I've been a La Quinta and Wyndham customer for years and spent thousand of dollars at your locations, if this the way your loyal customers are rewarded?

Disappointed without words!

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Erika Martinez

Aug 17, 2022

My stay was business related.

I chose this hotel it had a very nice lake view and it had four stars on Google.

I reviewed some photos and it all seemed to be OK for the area.

I checked in and the lobby was very nice although it did have a certain smell to it.

I went to my room and was completely disappointed.

I was just flabbergasted at the way the room smelled.

I was delayed for over 24 hours due to my flight and I had a lot of emails to take care of so I logged into my computer and worked for about two hours before I left to get something to eat.

I then returned and went to the front desk and asked if I can switch my room.

The front desk personnel was extremely rude and asked why I waited so long to voice my concerns and complaints to the front desk and ask if I can switch my…

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Lori Michel

Aug 15, 2022

After our recent stay at Wyndham Garden Hotel in Greensboro NC, a $250 smoking charge appeared on our bank statement.

My husband nor I smoke or have ever smoked.

I was unable to reach a manage at the hotel initially so I called Wyndham customer service.

I was told that there is mothing they can do for a smoking policy fee at the individual hotels.

It was up to the facility manager’s discretion.

I also made her aware of similar complaints that I u fortunately read i to after our stay.

So in other words.

Wyndham corporate Is allowing their hotel managers to steal money from innocent people.

I did finally reach a hotel manager, Mo, who after telling me a team of people confer regarding smoke smell in rooms, I assured him over and over that WE DO NOT SMOKE.

WE NEVER HAVE.

I also…

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Charlene Thomas

Aug 15, 2022

I stayed at the LaQuinta in Amarillo Tx on August 23 it was the worst I have ever seen.

You couldn’t take a shower or bath cause bathtub was nasty.

In order to get ice you had to go up to 2nd floor cause the one on 1st floor was not working.

The washer & dryers on both floors not working.

The next morning for breakfast the waffle irons quit working, food all over the floor,no eggs very little food at all.

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Cindy Tynes

Aug 10, 2022

Property was dirty, in bad repair, broken glass in doors taped, house phone was sticky and dirty.

The biggest problem was the pool was in the section we stayed in and there was so much chlorine smell in the room we couldn't breathe, my daughter and myself are both asmatic.

Eyes burned smell stayed in our nostrils for 45 min after we left the property.

Sheets and bedspread stained.

Would not process a refund in fact we paid 196.

00 for this dump.

Read the website all comments are the same.

I have also made a complaint to booking.com and local Department of Health and disputed the charge on my credit card.

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Myranda Youngblood& David James

Aug 8, 2022

My booking at the Days inn in Sherman texas on Saturday August6-7th was horrible.

I want my money refunded& I will unlikely ever book through your site unless otherwise convinced by the issue being rectified.

The motel was disgusting!

Someone the up on the stairs, we notified the manager& they did NOTHING about it.

It was still there the next day.

Also..

The carpets were soiled& there were roaches!

I'm terrified we may have brought some home.

We DO NOT HAVEROACHES IN OUR HOME!

Then there is false advertising.

We had looked forward to going swimming but the pool was empty of water but not leaves trash& dirt..

It totally put a damper on our trip!

I have pictures to back up what I'm saying.

Myranda Youngblood& David James

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Christine Flinn

Aug 8, 2022

The Travel Lodge in Williamsburg VA stated that it has a pool.

My wife chose this location for the pool After we had checked in I when to the front desk and they said the pool was never open.

My wife that we would never visit a Travel Lodge again.

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Andrea M Nagel

Aug 1, 2022

Booked hotel based on pictures and high point value of 15000 point.

I had to purchase 1000 extra because I was short on points.

This hotel is maybe worth 7500 at most.

Old hotel reminded me of motel.

Pool was not running and room was supposed to be smoke free.

It smelled so bad of smoke of some kind.

And had burn marks on night stand.

Found food on floor that was not cleaned up.

Room was supposed to have coffee maker.

All it had was cups and was missing glass or plastic coffee bowl if was supposed to have one.

Room was for 4 adults and had one little bottle of shampoo and a bar of hand and body soap.

This was a party hotel with people up outside being loud till after 3:30 in morning.

We did try to get a room at the comfort inn next door upon seeing this hotel but it was booked.…

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Igor

Aug 1, 2022

I wrote complaint and they have not email me back.

Issues overcharged Pool is out of order.

False advertising Smoking rules don't obey Poor customer service No final bill Smelly rooms People yell all night no consequences

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Nikki reason

Jul 30, 2022

I contacted the Travelodge wyndham hotel July 30, 2022 and the front desk Brenda SOOOOOO Rude kept cutting me off and I had to stop her and say I was looking for a rate for 18 days she proceeds to tell me we don't do that, here it's daily I said if i wanted to stay for 18 days you can't give me a rate , she proceeded to say it's daily, her tone is angry and mad that I called.

I said I have my perkopolis points from my Company ..

She cut me off and said that we do not take that here and I said yes you do, she said she has been here for 5 years and never took that .

I said thank you Brenda for you amazing customer service and hung up the phone.

This is who you have at the front desk giving customer service I didn't even book my hotel and this is what I am getting

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John Cranmore

Jul 26, 2022

We booked at King room at the Chillicothe, MO Days Inn by Wyndham on Monday July 25, 2022 to Tuesday July 26, 2022.

Arrived approximately 9:30pm, after a 13 hour day of driving we (my wife and I) just wanted a clean room and a bed to sleep in.

The clerk changed our room to a Queen double handicap room(not asked to or requested).

The entire hotel is in a shambles, it is being remodeled.

Our room was clean but half finished.

Again, we just wanted to sleep so made due with it.

At 8am the construction crew shows up and bangs on our door.

We were asleep still.

After showering and getting ready to leave, we opened the door to find a ladder set up in front of our door and tool scattered on the walkway to our car.

In the daylight this place is a pit.

Why would it be open during a…

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JoAnn Damiani

Jul 26, 2022

We stayed at La Quinta in East Ridge area of Chattanooga July 24-26.

The TV in the breakfast area was on Fox News both mornings of our stay.

Not everyone in the south adheres to the Fox philosophy, and in fact I am repulsed by much of the rhetoric I heard on the channel.

I would suggest a neutral channel, or even a completely different kind of program, unrelated to news or politics.

I will not be likely to stay at La Quinta in the future, because Fox sets a terrible tone for my day.

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Karen Solomon

Jul 19, 2022

OUR STAY WAS AT LA QUINTA BY WYNDHAM BOWLING GREEN, KY.

7/16/2022 DEPARTING 7/17/2022 HERE'S WHAT OUR ROOM LOOKED LIKE.

TUB HAD SOME BLUE STUFF WITH A HAIR ON IT.

TOLIT SEAT WAS UP AND NOT COMPLETELY CLEAN.

NO PLASTIC CUPS IN BATHROOM ALSO THE SINK WAS STOPPED UP.

THERE WERE THINGS THAT WERE DIRTY AND DUSTY, LIKE THE LAMP ON THE DESK, THE PHONE, UNDERNEATH THE VANITY WHERE THE TOWELS ARE KEPT.

AND WHEN WE WENT DOWN FOR BREAKFAST AT 8:00 THERE WAS A NOTE WHERE THE EGGS SHOULD BE,SORRY WE ARE OUT OF EGGS, NEXT TO THAT THERE WERE 2 SAUSAGES LEFT.

ALSO JUST 2 BLUEBERRY MUFFINS, WHICH WE ATE.

OUR DOOR KEYS INTERMITTENTLY WORKED.

WHEN I CHECKED OUT THE GAL APOLOGIZED AND GAVE ME SOME SORT OF DISCOUNT FOR MY TROUBLE.

I COULD HAVE STAYED CHEAPER AT A MOTEL 6 AND I BET IT WOULD HAVE BEEN…

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Elizabeth O'Touhey

Jul 19, 2022

Terrible hotel in Winchester Virginia staff awfully rude, took payment twice which took our wedding meal money.

Room awful and dirty, dangerous jacuzzi with no filter sustained injury, missing jewellery, not a lace I would ever reccimend

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Daniel Pace

Jul 9, 2022

On July 8, 2022 I had spent night at super 8 Burlington Iowa.

I was told after staying 3 nights that I had to leave.

No available rooms.

So I checked out.

Upon check out I was told by staff that I lost my $100 deposit due to smoke.

I said this is a pie.

I do not smoke.

Nice try.

Then she says that I had a dog in my room.

My friend literally came 2 minutes before this theif knocked on my door, with his service dog.

I did not know he was coming.

I had no time to notify hotel.

Then while I was talking to desk about my $100, the maintainer man who lives there began butting in my conversation very rude like.

I do not smoke.

My friend and his service dog were literally at my room MAYBE 3 minutes.

I had no time to notify staff.

I believe this was to steal my $100.

I’ll never stay…

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Donna Ketron

Jul 9, 2022

To whom it may concern, My name is Donna Ketron.

We recently stayed at your downtown OKC location because my mother was mediflighted due to a stroke on tuesday.

We looked a various Hotels in the area and thought that one looked great.

The lobby does but the rest not so much.

All the vending machines for drinks and stuff are broken.

There are no microwaves or refrigerators in either of the rooms we have.

I'll get to the either in minute.

There are 2 plastic cups and that's all for 4 people.

Had to ask for more.

There is only one trash can in the room and for our 3 day stay there never was.

The ice bucket handles in both rooms had been ripped off.

And there was still vomit on the toilet in our second room.

I say second and here is the either part.

Because our first room floor…

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Patricia Barnello

Jul 5, 2022

I travel to Phildelphia for medical treatment at Shields&Shields.

Wyndham Historical District Hotel is listed as giving a rate discount for patients I stayed at hotel October 2021&February 2022.

Was told by Arvel Hall front desk manager no such discount existed.

When I travelled in June 22 Shields&Shields rep called hotel confirmed that discount should be given.

My June bill was adjusted I feel I should get a refund for the prior stays as their front desk manager Arvel Hall did not charge thr discount rate

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Francis P hartnett

Jul 5, 2022

I have tried to rent my week, time share, at the Avenue Plaza Hotel in New Orleans.

I made the arrangement on 02/04/22.

I was notified on 07/01/22 that the assignment was never placed from Extra Holidays.

The reservation was from 07/01/22 thru 07/08/22, Reservation #170202699.

The agreement was handled by Cameron.

I have been informed that there is nothing that can be done to compensate me for the loss of not only the week, or the rental.

I can not believe that after being an owner for over twenty years that this is how you do business.

The error is absolutely at Extra Holidays.

They did not make the necessary arrangements with Avenue Plaza.

I feel that some form of compensation is due me.

Please contact me at one of the following:

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Eugene L Curry

Jun 27, 2022

I have been a customer at Days Inn & Suites by Wyndham Katy (20414 Julie Marie Ln, Katy, TX 77449) for several months now.

Ninety-nine percent of the time I am assigned a second floor room.

Although I am not handicapped, I have pain in my knees.

The elevator has not been operational for several (four or more) months.

I'm not just complaining for myself but on behalf of those others who have been inconvenienced by a nonworking elevator and having to walk up and down stairs needlessly.

I've been told that they're "waiting on a part".

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Gordon Buckless

Jun 25, 2022

As a Marine Veteran, I appreciated the 2 designated parking spaces in front of the hotel.

But your flag in front of the hotel was torn and shredded, this is disgraceful and should be replaced with a new one.

Also, our room didn’t have any coat hangers in the closet, the door to our room didn’t lock properly, the free standing lamp bulb didn’t work so maintenance had to replace that.

No restaurant and no bar was very disappointing.

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Joseph Keating

Jun 17, 2022

Complaint Details I rented a room at this motel and while I was away $10,000 worth of my things were removed from the room.

The owner doesn't think he is responsible and refused to address the issue.

The doors don't lock and my room was opened several times through the night several times.

The manager was very rude about the issue.

Contacted owner who was zero help.

The hotel also refused to give proof of my stay denieng me of my points.

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Pete Kolbenschlag

Jun 15, 2022

I believe that the Microtel at the Denver Airport is defrauding travelers and I am reporting my experience to the State of Colorado, to Denver International Airport and City of Denver.

You might talk to Bree (manager who would not gove me her full or the owners name at all) , Go ahead and get her story first, I have all the receipts and they are being submitted to the above.

Ask for the lobby video.

Microtel Inn & Suites by Wyndham Denver 2-star hotel 18600 E 63rd Ave, Denver, CO

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