Wyndham Hotels Complaints Continued... (Page 10)

I used my Bank of America Visa Debit cars to make a reservation with Howard Johnson Hotel in Pico Rivera, California through Priceline.com for Monday 04/08/2019, and the following happened , and believe it or not it is still ongoing. I will do my best to be brief, but a lot did happen. This was my first time doing business with HJ. Because space is limited here, this report can not be viewed as a full and complete report of what happened to me. Please be advised that Wyndham is not the only entity that required an incident report from me.

1. I arrived early Monday morning around 9am asking a female staff at the front desk if I could check in early, and I would be more than happy to pay a fee for early check in if it is required. They told me that there is no-exception to the universal check in policy, and I was made to wait for more than 7 hrs before I was allowed to check in, even though I personally witnessed the same rule did not apply to other guests that day. I was completely singled out.
2. I have photos and video evidence as proof that I was being watched and surveillance the entire time I was there.
3. Staff fabricated fake evidence and had me accused of property damage, and as a result the $100 deposit was not refunded. I asked her to show me the evidence. She left me with another female staff and came back about 5 mins later and showed me two photos of a small brown stains, one on a white sheet and one on a bed cover. She said they were oil stains, even though I didn’t have any types of oil product with me, let alone a brown decal-like color oil. I asked her to send me a copy of the photo evidence via email to which she refused and started to became verbally aggressive. I left the front desk and went to find the cleaning lady and asked her to let me back in the room to inspect any evidence that was used against me, the same female front desk staff ran out after me and ordered the cleaning to not give me access to the room to inspect the evidence.
4. She gave me a yellow sticky note and told to contact the owner of the hotel though a number and an email address written on it. I called that number numerous of times and I have received a call back.
5. All the front desk staff do not wear a name tag. Everybody, including the cleaning staff know them as “the lady at the front desk”. They do not give out their legal names or shift schedule, they are almost completely anonymous. I saw at least 6 different faces, all female, 2 East Indian and the rest Latin/Hispanic.
6. A Latin male in his early 40’s was used in a plot to steal $100 from me in my room, and they succeeded. They also used him to give me rat poison thinking that I would use it as a drug to get high and then that would kill me. They did not succeed.
7. One of truckers they allowed to park in the parking lot whom did not have a room stole my jacket, and when I asked for help because they know him, they simply told me they couldn’t help me.

8. I have been, again, gang stalked by seemingly random people and drones. Their people are still following me around as I am writing this report to you.

Contact me at+19498772652 if need to get a hold of me.

Days inn in wildwood Florida don’t care about there guest or employees a guest tried to offer me money for sex and other famales told the housekeeper supervisor Arron what the guess did she refuse to do anything about it told the manager David he did nothing about it told them they putting people lives in danger had a girl running from the motel because the same man stocking her Wildwood Days inn need be under investigation someone going get hurt

1. Room smelled badly.
2. Television did not work, with and without remote
3. Telephone did not work.
4. Caked urine around toilet, dirty bathroom.
We paid $237 for this disgusting room. Their response was “we are updating, new owners. This was Days Inn Wyndham in Bristol, VA. We will not be staying at another Wyndham property and will not recommend it. Not worth what we paid.

After visiting the Baymont by Wyndham, an independently owned location, on Scott Futrell Drive, Charlotte, NC it is obvious that the corporate management of Baymont by Windham is not routinely inspecting their franchisees to ensure they are living up to the standards expected of a franchisee. First sign of disaster, We got out of our car to check in and observed two people on the property using illegal drugs. We should have got back in our car and left immediately but thought local management can not control every situation. We checked in and the manager on duty informed us of a 50 security deposit, refunded once the room was inspected upon our departure and that is reasonable. We received 2 room keys and proceeded to the room. The keys didn’t work so back to the front desk where the manager took us back to our room. He inserted the key and forcefully kicked the door until it opened because “sometimes they stick.” The second sign! The third sign was when my niece started screaming because there were ants crawling in the lamp table between the beds where she had just put her hoagie that she was going to have for dinner. The fourth sign: When our shoes were sticking to the carpet in the room which was worn and dirty upon closer inspection. The fifth and final sign or straw, take your pick was when we discovered bed bugs. I went to the front desk, informed the manager we would be leaving immediately and was told the room fee was non-refundable and not only non-refundable but he double charged me for the security deposit, total of 100 dollars. I called the next day, spoke to the day manager and was informed to call back in 3 Days to speak to the “general “ manager!
Moral of the story: AVOID BAYMONT BY WYNDHAM WHETHER CORPORATELY OWNED OR OWN AS A FRANCHISE BECAUSE IT IS CLEAR IF THEY DON’T CARE ABOUT THEIR NAME AND STANDARDS BY FRANCHISEES THET PROBABLY DON’T CARE ABOUT THE CORPORATE LOCATIONS EITHER!

I have no complaint with Wyndham but with WorldMark. As a Wyndham owner for over 20 plus years, since Fairfield days it is unacceptable that when we utilize WorldMark stays we have to pay for Internet. No where else do we have to pay for internet. I pay approximately $5000 a year in maintenance fees. That said paying for internet really upsets me and I hope corporate rectified this.

I tried to book La Quinta 7 days in advance 04/ 03 to save $$'s for 04/10. Needed Membership # to save $$'s and book 7 days in advance.. I was told online I already had a membership with you. Even though I gave your web site my email and telephone # I was not given my membership #. Your customer service did not help me find my membership # on 04/04. Had to take cheaper hotel because I could not use my membership # to book in advance or get a 10% reduction for La Quinta. I booked with Microtel. Your reservation site refused my Canadian Postal code for my Florence SC reservation. I had to give my Florida postal code. I switched points from La Quinta Gold in December. My points are GONE ! Your Customer Service should have helped me instead of passing me off to reservations. Reservations would not give me the price I saw online 04/03 or help me in any way.
I want my La Quinta points back. Your web site needs fixing and your Customer Service numbers do not answer after 20 minutes wait and your agents cannot do their job.

To Whom It May Concern:
Our Family was a guest in your Super 8 hotel in Kokomo Indiana. on 2/7/19 and 2/8/19
We were displaced by a tree falling on our power lines and taking the power box off the house.
My mother Gamelia Tinder is in a wheel chair and has a few personal issues.Great care was taken
as not to mess up any bed sheets. All bedding was gathered and left for the housekeeper.
My mother was made to feel uncomfortable. The manager told his wife to tell us that we could stay the second
night because we had already paid, but would have to make other arrangements at another hotel.Even though
I assured her that everything was taken care of. This is very upsetting to have to find another hotel at the last
minute along with dealing with getting power restored at our home. Upon moving to another my mother ended
up in the hospital, due to the stress .In the future we will not be staying at this hotel. we moved to another of your
hotels, the LaQuinta where we were made to feel at home and a very helpful staff.
Thank you for reviewing my complaint.

Rhonda Chapman
Rchapman3333@aol.com

The motel itself was in poor condition with a big sand pile just to the left of the front door and a shed door across from front door left open. Electrical wires were hanging noticeably on the outside of the building. The stairs needed to be repainted. The room was not clean and one of the beds was not made properly the second day. Only one out of 3 cleaning ladies after we had started up the stairs a second time offered to help with the last suitcase. . We had been told we would have help going up the stairs with our luggage on the phone. I am 72 and I definitely could have used help as was promised. This Wyndham hotel was at 17299 S I-20 Hwy 19 in Canton Texas. It was definitely not worth the $289.28 we paid for 2 nights starting March 29, 2019. I would appreciate you checking into this situation and I would appreciate a credit for this substandard Wyndham hotel. I do have pictures if you want to see them.
Thank you in advance,
Elaine Rubidoux
20534 Brooking Rd
Killeen, TX 76542
254-793-9419
254-319-1165

I stayed at Wyndham Tulsa Oklahoma on March 30, 2019 - March 31, 2019. There were severe issues going on with the pool. All of my kids were up vomiting Saturday night and coughing and sneezing etc.. We stayed in room 730. We went swimming at the pool for 30 minutes and had to get out because I had 4 kids who’s eyes were swelling and sneezing and a bad cough. I had to follow up with their doctor because it has not gotten any better. My youngest who is 3 years old was up vomiting and coughing all night Saturday night. I have pictures on my phone of the water and all the kids being sick and I talked to a few parents that were in there at the same time and their kids were all sick as well. I would like something done about the situation. I talked to the GM and he has not been helpful for anything. It was on the local news that The health department had shut down the pool but the general manager had emailed me back and said that the health department came out and said the pool was safe so there was nothing he could do. Then 30 minutes following the email is when the news came on and said it had been shut down by the health department.

To whom it may concern,

I have taken my time to send this email because I wanted to remove my emotions and take time to process what happened to me and my family. I would like to detail the events of what occurred over the last month with planning our children's 6th and 7th birthday party. First, allow me to say that our children deserve the world and as hard working parents we vowed to give them as much of it as we can. Our children worked very hard in school and have demonstrated model behavior consistently during the school year and we felt as parents that they earned themselves a birthday party. Our children requested a pool party/slumber party so that is what we set out to give them. After previously visiting your hotel, they loved it so much that they requested to have their birthday party at this location. With that being said, we contacted your establishment several times to make sure our request could be accommodated. We were meticulous and transparent about our request and were assured several times by several different people that we would be accommodated and that your company wanted our business. With that being said, lets recap the events.

On February 23 at 7:48pm, I called the Microtel in North Canton at the phone number 330-461-9542 and spoke with a gentleman. I did not get his name, which was a mishap on my end, but he was very accommodating and easy to speak with so I was assured things would be taken care of. I spoke with him regarding the adjoining rooms we would need for our reservation on March 30th and also about the use of the pool area for a party. I was told "no problem" and he said he would make a note on the reservation once it is booked because I was planning to book through Expedia. My questions were answered and we ended the phone call. Again on March 8 at 11:54am, I called the same number above to verify that everything was the same and had not changed since I spoke with the gentleman on 2/23. A young lady answered this time and we reviewed the reservation, verified the adjoining rooms and the use of the pool area for a party. Again, I was told "no problem" and "that will be fine". I was satisfied with that answer and we ended the phone call. On March 27 at 10:36am, I called to make sure we could have early check-in around 1pm so that we could set up for our party. I also asked how many tables were in the pool area. She said she was unsure because they had just done some remodeling and she hadn't been down there recently. The young lady who answered the phone, again, was very accommodating and said that early check-in would be fine.

Fast forward to March 30th around 1pm. My eldest daughter (24) and I arrived at the hotel to complete our check-in process. Kaffrin was at the desk and she was having an issue checking us in because I had booked through Expedia. Kaffrin called you (Maria), the manager on the phone to assist her in checking us in. While she was on the phone (her cell phone), she walked me down to the pool area so I could see the set up. I noticed there were only 2 round tables down there and after getting checked in, I asked Kaffrin if it was possible to get more tables in the pool area. She stated the maintenance staff had already left for the day and she would do what she could.

My daughter and I began bringing items into the hotel and placed them in our rooms (322 and 324). We then left to go to a few stores to get the rest of our supplies as guests were scheduled to start arriving between 2:30 and 3pm. We returned to the hotel around 2:15pm and I began setting up the pool area. As our guest started arriving, they were directed to the pool area or our room. Never was there an issue with our guest entering the property. In total, there ended up being 23 children with swimming attire in the pool, 2 children were not swimming, and 23 adults (parents/guardians) present.

About half-way through the party, an unidentified man came in and started screaming at the top of his lungs at the children in the pool, stating "Everybody get out right now!!! Everyone needs to leave!!! Everybody get out right now!!!" in a very intimidating and threatening manner. The children and the adults were very fearful because he did not identify himself and was very verbally aggressive. My husband proceeded to escort the man out into the hallway. Later I found out that my husband had asked him to identify himself 3 times before he finally said he was an assistant manager. My husband asked him to apologize to all of our children and the families for scaring them, but he refused and said he called the police.

After my husband and the man left, I had all the children come over so we could sing "Happy Birthday" and open presents because they all seemed pretty upset and traumatized. I was trying to lighten the mood as best I could. The children, all under the age of 10, sang and watched my kids open presents as the adults were attempting to understand the situation. During this time, a police officer stepped into the pool area and right back out. I went over to speak with him and tried to explain the situation. He directed me to the front desk where my husband and a couple of the dads present were speaking with the police, the front desk clerk, and the man who entered the party unidentified. I was then told by the police that we needed to leave the premises immediately.

I then went back downstairs and explained to the parents what was happening. One of the parents went upstairs to speak with the front desk to see if she could help remedy the problem. She offered to book a block of 50 rooms if the problem was that there were too many non-paying guest. They refused her business. She asked again if they were refusing her business and they said yes, they would not allow her to book rooms, "we want you to get out." She was then told that the issue was that is was too loud. At this point, we the paying customers still had not been given a valid reason why we had to leave.

As the children and their parents walked up to the lobby area, they were escorted by 5 police officers out of the building. We then cleared out the rooms as we had decorated for their sleepover. The police officers were very nice, even offered to find another hotel for us to continue our party. But, our children and the children at the party, along with the parents, were very upset and traumatized by these events they decided it was best to go home. I'm sure they will be sharing their concerns as well.

Berating and threatening people with hostility is never acceptable in any situation. The police were called before we were given the option to voluntarily leave. Through my investigation over the last few days, I have found out the man who came in yelling is the Assistant Manager, Akash Patel, and the desk clerk working was Cassandra. When we requested a refund, we were told they would not be refunding our money. Also, when we asked to speak to the manager, Mr. Patel refused to call her, stating we can speak with her on Monday.

Some of the parents felt this was motivated by discrimination. When examining all the details of the situation, namely the fact that the reason for the forced police eviction was "noise" when all the parents who were present can and will attest, there was absolutely no audible sound coming from the pool area anywhere else in the building due to the concrete reinforced construction. Also the refusal of business (50 rooms) indicates that there was an "issue of preference" that is apparently more than your bottom line. Along with the fact that there was never a reason to given to us (the paying customer) directly as to why we were asked to leave, this situation reeks of discrimination as stated by some parents in attendance.

I am sending this to alert you to the deplorable actions of Mr. Patel and the way he handled our family, our children, and our guests. As parents who are trying to raise our children to be positive people in a world already full of bias and hate, it is absolutely heart wrenching and disgusting that we have to have the grueling conversation with them about why they and all of their friends were treated this way at the ages 6 and 7. We have to explain why someone, whom they did not know, felt they had the right to yell, intimidate and berate them when all they were doing was having fun with their friends. We have to explain to them how to deal with the stigma and embarrassment that they will most likely encounter when they return to school and they are asked about how their birthday party turned out, and they have to explain to everyone why 6 police officers were called to cancel their birthday party and evict them from the hotel... Again at the ages of 6 and 7.

This message is sent to Maria, the manager of the facility, and Wyndham customer service. There has been a formal complaint filed with customer service. The reference number, 4191667, is listed in the subject line. I will be sending a separate email with pictures we took right before we exited the property. We appreciate you attention in this matter and we look forward to hearing back from you in the very near future.

Sincerely,
Melita Polk

Hello I've been waiting on a refund I was suppose to get. And still have not received it yet.
Case# 4139983

Site# 29598

Had a terrible experience with a LaQuinta/Wyndham and then an even worse experience with their customer service department. After 45 minutes and 6 different people I did not get an answer to a simple question - now La Quinta is part of Wyndham are all their hotels charging a pet fee.
We booked LaQuinta as we do several times a year and we're told we had to pay 40 dollars for our dog now LQ is owned by Wyndham although we had not been told this before our arrival.
The customer care agents I spoke to were all unable to answer my question and on several instances were very rude.
LQ need to make this policy public as it is what sets them apart from other chains. Talking with friends who stay because of their dog policy they will lose a lot of business.

For several days I've tried to get logged into my Wyndham rewards account. OMG. Worst phone customer service in the world. I honestly think one of these people was in the middle of having a stroke or some kind of physical breakdown. No one can come up with a way to LOGIN to the account. So frustrating. Darn you, La Quinta, for selling out to these morons!!

To whom it may concern,
I have been trying to join the Wyndham team, in different capacities, since being laid off from my previous employer in February, 2109. My past experience and strengths come from 30+ years of service in the maintenance field with hands-on Journeyman Millwright certification, as well as, supervisory, planning, and coordination. I have been applying to Wyndham in order to assist with moving Wyndham forward in a safe, prosperous, and profitable manner, yet in 13 minutes from application submittal to rejection, your recruiter knew that I, a 58 year old applicant, didn't have the requirements necessary to perform functions of a maintenance technician. I feel as though my age, although you are an EEO employer, means more than the experience necessary. What my experience also offers in addition to the physical demands, is the knowledge, coaching abilities and training abilities that I possess. I hope you take the time to read my complaint and if nothing else, notify the recruiter that age is NOT to be used as a deterrent for employment. Thank you for the ability to express my dissatisfaction and disappointment with Wyndham and their hiring practices.

We had a free stay from hotels.com. We decided to stay at Wyndham Hamilton Park in Florham Park, NJ as I have held many conferences here and always had a good experience.

I called the hotel to request a room on the 4th floor since we have 2 dogs and the rear exit is readily accessible from this floor. Before I booked with hotels.com, I contacted the hotel to make sure that we could stay in the requested room. The staff member I spoke to on the phone said that she would check with the manager. She came back and told me that the manager was fine with us staying on the 4th floor and they would secure a room as close to the exit as possible.

When we arrived, we were informed that we were required to stay on the 1st floor as this has been designated for pets.

We were assigned room 161 which was the furthest room from the exit. It was also incredibly dirty. Pictures attached.

I am incredibly disappointed in the Wyndham name which has previously provided a beautiful, clean environment.

We had a free stay from hotels.com. We decided to stay at Wyndham Hamilton Park in Florham Park, NJ as I have held many conferences here and always had a good experience.

I called the hotel to request a room on the 4th floor since we have 2 dogs and the rear exit is readily accessible from this floor. Before I booked with hotels.com, I contacted the hotel to make sure that we could stay in the requested room. The staff member I spoke to on the phone said that she would check with the manager. She came back and told me that the manager was fine with us staying on the 4th floor and they would secure a room as close to the exit as possible.

When we arrived, we were informed that we were required to stay on the 1st floor as this has been designated for pets.

We were assigned room 161 which was the furthest room from the exit. It was also incredibly dirty. Pictures attached.

I am incredibly disappointed in the Wyndham name which has previously provided a beautiful, clean environment.

I stayed in the Travel Lodge EAST in Edmonton Alberta on March 20th, 2019 Conformation #84731EC007828, it was by far the worse stay I have ever had, The beds were dirty, hair in the tub, crunchy dirty rugs and bugs in the room. I have pictures of all the above if you need them, I will NEVER stay in this hotel again nor will I recommend it to anyone, I paid 91.00 to stay there and it was not worth half that. I would like something done and not 15% off my next stay cause there wont be a next time.

See attached, very unsatisfied with the customer service and the fact that they would actually back a hotel this disgusting. I have attached a copy of my emails.

In regards to the above noted case I indicated to the person assisting me with my complaint that I would forward some pictures of the hotel and how truly dirty and disgusting it was.

As indicated my husband is not one to complain but after checking the place out further and calling me at work, I told him to get out and I would find him something else. This was booked through our government website, looked fine on the website but when they got there (my husband, daughter and her friend), he was absolutely disgusted.

I will breakdown their adventure and would really suggest your head office looks into this to avoid anyone else having to go through this.

1. Arrived and even the outside looked nothing like the pictures, parking lot was empty and unkept with garbage.
2. Went in the front entrance and even the front doors were not working properly.
3. They felt like they were the only ones there.
4. My kids went straight to the pool with a very brief swim stating even the pool was not well kept and were not comfortable staying in.
5. When they got out they all did a quick walk about.
6. My husband felt like it was a place that housed homeless/unemployed and possible even sex trade/illegal activity.
7. My daughter at one point saw a young girl looking extremely scared being guided by an older scary looking guy.
8. My daughter was feeling quite uncomfortable and scared and asked to leave.
9. My husband advised the room was not well kept, with water damage and very dated.
10. He complained to the front staff and was advised the best they could do is provide them with half back – even though he expressed his concerns and desire to leave.
11. There was different areas that seems to have unfinished work done and just very poorly kept.
12. My husband is not one to complain and was myself telling them to get out when I received texts from my daughter. (I was not with them)
13. He advised that the front staff would not give him his money back and showed them a different room but he was actually scared to stay there did not feel safe nor was he happy with the way the staff treated him, the manager would not even come to speak to him.
14. I called the manager from my work and was advised they were there almost an hour so we would not be reimbursed and he was very rude no matter what I said was not budging.
15. When leaving they only charged my husband $35 after I complained but I do not believe this is sufficient, this hotel should be removed from your choices and I do not understand why headoffice would want to be associated to this place in any way. They really need to make an unannounced trip to see and experience what is happening in that hotel.

I have attached copies of various quick pictures my husband took before leaving. If you require any further information please advise.

Lorna Rees

Trial Coordinator
Ontario Superior Court of Justice
75 Mulcaster St. Rm 412
Barrie On L4M 3P2

Tel: 705-739-6442 Fax: 705-739-6099

www.ontariocourtdates.ca/daily-docket

Hi I stayed in Baymont Inn and Suites in Marietta Georgia.

On 3/22 I checked in and the roomm assigned was filthy. The lady at the guest moved me to apt 123 which was their suite. After spending a night in 123 i return from visiting the city only to find out none of my stuff was in the room.
The manager Danny Patel authorized to take me out of the room as well as my personal belongings without my authorization. When i arrive to the hotel I went to the lobby and was told the manager decided to take me out and my things were picked up electronics dirty clothes etc. I have never had this happen in my life and it is an invasion of privacy. Upon checking my bag I am missing a mac charger and iphone charger. I need a response from Wyndham as soon as possible. This is very disappointing that you have mamagement of this caliber.

I stayed at the Howard Johnson on
137 San Marco Ave.
in St.Augustine,Fla.
March 20-22
The rooms were outdated,some of the rooms the lights/electrical
outlets didn’t work,some rooms smelled of sewage(heard other people complainting) rooms were
dirty,some had roaches.
Mine was one of them with some of the above conditions.(Room167)
Was a terrible stay!!!!!
Do not recommend it at all.
Needs to be torn down and new motel built.
Please look it up for the photos of
motel.
Cannot believe that this motel is even associated with Wyndham Motels/Hotels.
I was not satisfied what so ever.
The location was excellent for sightseeing. Shuttle service was
on the route at the motel a plus.
The 600 year Oak Tree there was
pretty.
There was vehicle traffic thru the parking lot at all hours.
People walking thru parking lot at all hours also.
No security there.
This motel needs someone from
corporate to do an inspection
of this Howard Johnson.(unannounced)
Just look up on any travel sight
the complaints on the motel.
Trip Advisor or any others that
people sent a complaint into.
It’s terrible!!!!!!
Doesn’t even deserve a rating.
Not a very good impression of the
reputation that Wyndham has.
Looking forward to your reply.
Thank you
Ronald Overhultz
Pierre Part,La.

Booked a room at Days in airport I. COLORADO SPRINGS when we got there they put us in a room that had no towels or shower curtain the couch was so stained up no one would want to set on it . We took pictures of the room and they did change us rooms no towels in that room. No at the desk most of the time could smell cig. Smoke in hall ways . Maids did not speak English so hard to ask for more towels . Asked for a blanket never got one.
.
Om

Days Inn in Tucson Az, room 101, March 19, 2019. The bed sheets had dried blood stains. The sheets had not been replaced from the previous use. I do have pictures. We did not discover this until the next morning as we were tired and checked in very late. I am in able to attach my pictures.

I am a timeshare owner for many years at avenue plaza new Orleans.i found an employee named steven ulich to be remarkable rude and a bully to me and other employees at the informational luncheon.other employees seemed very afraid of him.he told me when I was ready to leave to sit down I was not yet done.the other employees were only too ready to give me his name and said I should complain about him.they said they were too in constant terror of him to complain themselves,and hoped I would.this employee supervisor reflected very badly on the wyndham brand and I usually spread the word what a great organization you have but now must qualify my praise because of this rude condescending bully.i hope others have the strength to share his deficiencies with your corporate office.i found him a blot on an otherwise great experience at your resort.each time I think of the wonderful avenue plaza experience my opinion is tainted with my rememberance of this rude bully.the look of fear the other employees had around him reminded me of my experience as a physician working with battered women and children. it left a bad taste in my mouth for any time I think of wyndham. he is in a position of power and abuse.

after listening to a guest 1 hour presentation and 1 hour sales pitch.all I said I did not want but was constantly badgered into sitting through. then a rude obnoxious senior wyndham member named steven Ulrich told me I had to stay for more.i said I was done and he said I was not and to sit down.i found his unprofessional manner a poor representative of the fine wyndham organization. please find a better and more people friendly person to be in charge instead of this unbelieveable rude individual.i am at avenue plaza in new Orleans as a timeshare owner.this occurred today 18 march 2019.my phone is 1-904-501-6225.i am a retired physician and tell many friends about wyndhams many attributes but no more.

kelownia bc 13 14 march super 8..march 15 day inn kelownia ,march 16 west kelownia super 8
called for rm on 13...would arrive late.will not take cash.paid 4 two nights on us td visa.asked they put note on file may need third night. hookers in motel parking lot..clerk no cash as always robbed..not good 4 bussines..on third morning told no room....clerk called day s inn near by asked if they had room..they said yes. she did not think to leave me name. she appeared more interested in other things then me. so off to days in at 7 am.days inn wont take cash...need two hundred cash...re damage
asked for second ..but in compter.next morning n room....had to move again this time 20 miles to west kelownia..motel near empty. waited 6 mins no one at counter best room took cash helpful .great clean room water stains on bed. in am of 17 no breakfast..no coffee nothing.........25 plus yrs using your group above from unhappy loyal client
...250 254 0214.

your Baymont hotel in Macon requires a 20$ cash deposit for "incidentals" and they cannot use a credit card ??
what year is this? I rarely carry cash anymore. Also the exercise room is broken and disgusting

I am staying at the Wyndam in Tulsa Oklahoma as I type this. The inside of the facility is fine. The outside grounds are covered with cigarette butts and paper and other trash. It is a dump on the outside. There are cigarette butts in the landscaping also. We are here for the AKC NATIONALS. I could not find an area not peppered with cigarette butts to walk our dogs on the entire grounds. It is disgusting. The grounds need to be cleaned up. This is totally unacceptable. We're very disappointed. There is a sign as you enter the building that states, "This is a smoke free facility ". This OBVIOUSLY doesn't apply to the outside property.

No Subject[#1179843]
Hello katie

Thank you for contacting Days Inn by Wyndham Customer Care.

We value the opinions of our guests and evaluate each message, suggestion and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.

Your feedback from your stay at Days Inn by Wyndham in Hampton SC helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service from Days Inn by Wyndham including courteous and efficient handling of inquiries and consistent resolutions for them. With our specialists being the first point of contact for our guests, the service experience they provide is vital to guest satisfaction. Again, your feedback from your stay on Feb 23 2019will help us identify the opportunities where we can focus on making improvements.

After a review of your concern, the best resolution would be achieved by direct communication between the property management and yourself. Please contact the property management team at803-943-0411.We appreciate you taking the time to share your experience with us. We look forward to serving you in the future.

Thank you for your interest in Days Inn by Wyndham.

Melissa
Account Specialist, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: 888-775-3379

I had roaches crawling all over the counters, ceiling and this is my response from them.
Not Satisfied at all

They locked my card up over chargeinh Mr they called police cause I asked for corporate number I had credit company

The phone it's record
Plus the police talked to bank and they said I already paid and today I get another charge for ,,,155
,73.....,,, this motel ripped people off...I'm very disapointed
.ithankyou Trisha McDaniel

Good Morning,

Honestly, I wouldn't even rate the Ramada Plaza Hotel in Atlanta a 1 star. The service was completely horrible and unprofessional from check in to check out. I have never experienced anything like it before. My plane landed at 11 pm and I was shuttled to your hotel and got there at 11:30 pm. I did not check into my room until 1 am due to the ladies at the front desk. A young lady and several of her friends walked into the hotel and asked to speak to someone and was checked into their rooms without having to wait in the long line because she gave the employee money to skip. There are two cameras at the front desk and I really think the footage should be pulled from that night. As I got closer to the front desk in line, the employee kept whispering that there weren't any rooms left with at least 15 people behind me still that have not checked in. She turned away a mother and her young son at 1 am in the morning it was very disappointing to see. I finally got to the desk and was told I needed to pay $100 for incidentals. She swiped my card and said it dint go through, my bank showed it in my account as a pending charge. She then asked for another card which I provided to her and she charged in $100 and then another charge for $123.Then when I checked out charged me $61.53 At this point I was very upset. Once she handed my room key over I headed upstairs to my room the elevator smelled like marijuana and was very old. When I got t o my room the key didn't work for the door, I went back downstairs to inform the ladies at the desk and they gave me an attitude. The young lady from earlier who paid to skip the line came back down complaining someone was already in the room they provided her. The lady snatched the key from me and said I have to wait. I informed her I do not want to wait any longer and could she call someone immediately, she stated "Well you can just cancel the room then". Again, so unprofessional. The maintenance man came up tried the key and it didn't work, he went back downstairs to grab a charger for the door. While trying to open the door he received a call from another employee which he placed on speaker complaining about how his check was short . Again so unprofessional. Once he opened the door, he explained to me that the door was still broke and he could night fix it until the morning. Can you imagine the feeling to having to sleep with one eye open? As I got into the room, it was disgusting. The room definitely needs cosmetic attention. The floors were stained, the comforter had lipstick stains and yellow spots. The bathroom ceiling had water damage and the blow dryer was off the wall. The sofa had stains and seemed as though it was taken from a dumpster or thrift shop and never cleaned. My TV didn't work and it looked as if an animal was scratching the stand for the television. I have provided pictures as well to this complaint. The next morning I spoke with the new employee and they mentioned that the manager had come in due to the complaints of last night guest... Go figure! I mention my complaint and left my information for her to get back to me, which she never did until 3/5/2019. She called me and was very rude and unprofessional. She said she was actually there the night of my check in so I asked her if she was there why wouldn't she come out and solve many of the guest questions or explain to them the delay. She felt offended by my question and said I was being hostile and she didn't see the point of the call and HUNG UP on me. I proceeded to call your corporate office and file this complaint. If this issue is not handled I will have no other choice than to reach out to the Better Business Bureau to get this type of treatment reported.

Hotel in Cameron Missouri looked to be in middle of construction updates. Our room had missing outlet covers no batteries in the smoke alarm and messy grout tile work in bathroom. There were old headboards at end of hallway. Beautiful updates and nice rooms despite needing finishes. Also we stayed at several days inns this weekend and 2 times we didn’t get the tv to work with the Direct Tv remotes. Crazy instructions that didn’t work. I was too tired to mess with. I just wanted to turn tv on and find out the updates on the storm warning and not have to program a tv input to get it to work. Very bad situation!
To add to our experience the phone reservation person, I had a hard time understanding. The reservation was messed up and the smart kind person at the desk fixed it. But there was no elevator and I asked for a first floor room because of my physical handicap. She told me there was none available. We were deciding to leave and she stated that the first floor was reserved for pets. Which was great because on the phone I had informed them of my service dog. Which I was also charged for. Not sure if that is you policy to not reserve handicap accessible room when there is no elevator. Even with an elevator, handicap people have to be on first floor. How do you plan on getting them down the stairs if there was a fire or malfunction of the elevator? We always stay at your hotels. Just wanted to notify of some concerns

My family stayed at the American in thief river falls mn. On 2/8 and 2/9 2019 in rooms 117 and 119. We were there for a hockey tournament which our 10 year old grandson was playing in. We did not appreciate being charged $15 to check in 1/2 hour early. We had to be at the hockey arena at 3:15 and it was so cold we didn’t want to leave our toiletries etc. in the vehicle until the game was over. If we had wanted to check in at noon I could understand the charge but the rooms were ready and it was only 1/2 hour.
Our 10 year old grandson was chased around the hotel by an adult male guest. Our grandson laughed at something one of his friends said and the guy evidentially thought he was laughing at him and started verbally attacking our grandson. Then he asked him what room he was in and when our grandson refused to tell him he came after him. Our grandson started running and the guy ran after him chasing him upstairs and back down stairs. Our grandson ran to the front desk saying “help help help” and the desk clerk sat there and did nothing. Our grandsons friends ran to get their parents and they finally got the guy to go to his room still yelling. Our grandsons and his friends were visibly shaken and terrified about what might have happened. The adults that witnessed this said the Police should have been called. In hindsight that is truly what we should have done. The front desk needs to be helpful and concerned. (. We had to give the names of each person in each room when we checked in because of sex trafficking they said). Really? Something should have been done.
We don’t believe that any of us will be staying there again Our hockey experience in thief river falls was great but the hotel experience was nearly a nightmare.

HOUSEKEEPING DOES NOT DO ROOMS DAILY HERE, SATYED HERE AND WHILE I WAS OUT ALL DAY MY ROOM WAS NEVER TOUCH, CALLED FRONT DESK THEY SAID THEY WOULD TALK TO HOUSEKEEPING AND CALL ME BACK... GUESS WHAT NO ONE EVER CALLED ME.... I TOLD THEM I SLEEP IN DAY AND WORK NIGHTS REST OF WEEK, WAS TOLD "OH, DID YOU TELL FRONT DESK"....... HOUSEKEEPING IS USELESS AND DOES NOT DO THEY DONT CARE AND APPRENTLY THE HOTEL STAFF DOESNT CARE EITHER..

To whom it may concern,

Just yesterday I had the very unfortunate privilege of staying in one of your hotels.
( Super 8- Fort Nelson BC) I am a very picky person but can usually overlook to some extent, certain areas of untidiness/lack of cleanliness.

I was so appalled at the overall unkempt appearance and filthiness of your establishment that it has prompted me to file a complaint.

I have included pictures so that you can get a clear understanding of how poorly looked after this establishment is( specifically the room I stayed in)

Everything from filthy carpets, grossly stained sheets and sitting surfaces, hair, soap scum, grime, shower curtain was greasy and blackened from use, toilet area had a build up of urine, hair, and other? Fireplace was broken.. literally falling apart.

Overall a very traumatizing stay and I can’t believe I actually paid to stay there. I would very much appreciate a full refund.
I will never stay in one of your establishments again unless I’ve seen the room beforehand.

Please take this into consideration and be prompt with addressing it. I will be liberally spreading the word about this experience and your hotel warning others until I’ve received some form of compensation.

Disgusted,
Lori Kachowski

Call front desk 3 times about the noise but Dave at front desk says he can ask them to be quiet but there 50 of them so he cannot do anything else. So it’s 230 in the morning and there still down there drinking.

No salt or sand on icy lot or sidewalks causing fall, Bruised hip.
No lid on toilet tank. Exposed plumbing and water.
cracked shower and bathroom flooring tiles
Needed to get new keys every time returning for 3 days
Marks on doors as though many attempts at breaking in
Exterior door on dark end of building had NO locks and were freely open
We associated Wyndham with quality. We will be reluctant to use their hotels again
This was a Super 8 in OshKosh, WI.
I tried to fill out the form on "about my stay", but it would not send

Ambassador lied to get us to buy more credits! Told us the January of 2018 10,000 credits we bought interest rate was 15.49%. Said she could lower our interest rate to 13.49 percent. Increase principal paid each month. When in fact increased our monthly bill $180.00. The 2018 contract had interest rate of 13.49% but was told it was 15.49%. The 1/28/2019 contract is 13.49% interest. We didn't get our interest rate lowered as promised!!! Increased our payments from $36,000 to $52,000. With just 6,000 more credits! Lied about how much money we could get back from the extra holiday credits!!! Found out for 20,000 credits that we are paying over $35,000.00 for we would get about $800.00???? Was told we would get around $2,800.00 depending on where A NON OWNER would book. It's getting to we're owners aren't able to book what we want when we want due to non owners taking OUR slots!!! We get 04cents per credit??? If we use extra holiday??? How is that helpful to owners??? How much are owners paying per credit????shouldnt a non owner have to pay at least $3.50 per credit like we do if they are going to use our slots??? I want to stop being lied to! It was misleading! Your company is going to be getting in a lot more legal issues if this is how your Embassadors get their credits sold!!! We paid $10,000 on a paypal credit for 2018 so your ambassadors got $10,000 commissions! Then in 2019. They put another $5,800 on a credit card so they could get $5,800.00 commission! That's over $15,800.00 with over 16% interest we have to pay on top of that so the ambassadors can get their commissions and we are lied to and don't get any return hardly back if we let someone else use our credits that we paid a LOT of money for??? Just so your company can be on the New York stock exchange?? Really??? We have been owners since 1998. For over 21 years. We don't have good enough credit for your rewards card but you can take advantage of us by increasing our total due to $52,000??? I want to be able to go we're I want when I want and NOT be told there is NO availability! I want to be able to get paid $3.50 per cr sit being used instead of four cents a credit!! When I asked extra holiday specialist how much they are getting for their fees he wouldn't tell me! Sounds lovely i.e. this will be a huge legal issue!

Stayed at The San Diego, California Ramada Airport.
I was told on the phone direct to the property, that the Stay, Parking for the 8 nights ( for a 7 day cruise),and the Shuttle to and from the cruise terminal was $$179 plus tax.
I also asked if they had a ADA accessible roll-in Shower. I was told that they did
I booked the room

Then, I discovered:
that the room did not have a roll-in shower, but a standard home style tub
The parking was only free for for the first night, then it was $10/ day payable in CASH ONLY in advance
The shuttle is only for drop-off to the cruise, not for pick-up after the cruise and that I had to take a cab, or uber back from the cruise

Try that in a wheelchair with luggage for a cruise !!

NEVER AGAIN !!!!

I booked a reservation on your website for Sunday January 27 2019 for the Wingate by Wyndham Tupelo. On the website I booked a 2 queen beds, with roll-in shower with bathroom seat, safety bars in shower and raised toilet seat with grab bars. This was reserved since my mother -n-law is handicapped. When we got to the hotel at midnight after driving from Jackson, TN, we checked in and discovered that this was not a handicap room. Tiffany at the front desk said that they do not have a room with those details. They had a 1 bedroom suite with larger bathroom and pull out sofa but nothing available that night. She came back and said that there was one on the 3rd floor that had to be unlocked but at this point by 80 year old mother-n-law was already in bed and I was not going to wake her to go to the 3rd floor.

The second issue was dirty bedsheets! My son laid his head down and discovered make up and hair on his pillow and the sheets. I am outraged by now and called the front desk and got new sheets that I changed myself. When we got the sheets there was oil/grease on one of the pillowcases! This is not acceptable . Tiffany was notified of this as well.

When we checked out the next morning I spoke to the GM Cheryl Foster about my horrible experience and asked for the corporate number. I called on Monday January 29,2019 and spoke to Debbie and filed my complaint with her...my case # is 163694420F

I am a Wyndham rewards member and did not to expect to have such poor service. This was very traumatic for my family since we just drove from Illinois to bury my wife's brother and had a very long road trip back to Florida.

I will be contacting your CE0 Stephen Holmes as well.

Curtis Turner
cturner1906@verizon.net
813-892-1879

I rented a room at the Deltona Travelodge on 1-23-19. Horrendous experience. Due to a plumbing issue at home, I needed to get a room in order to shower and dress for a business meeting. Desk clerk would not give me a discount for the brief use of the room. As a matter of fact, charged me an extra $20.00 for early check in!!!!! The room was not clean, the lamp had light bulbs out and the hair dryer did not work. I will NEVER stay at a Travelodge again. I did not expect high end facilities, but they should have been complete and clean. And the clerk said “We do not rent rooms by the hour”. I did not appreciate being treated like a hooker!

Staff rude in restaurant and bar area my husband and I went in for a drink and then a young gentleman arrived and she the bartender ignored us and went right to him. Poor bar service! Multiple issues with not getting correct food. Waited very long for meals to come and wrong order. Electricity went out. Ordered dessert and server said he had to ask Manager for permission if they had it for me to order. Gentlemen brought food out ask for napkin And said not his job.
Ask your server. Asked for our
Check and provided it sloppy wet receipt
And no pen to fill out. Everyone act as
If we were a bother. The girl on day of
Arrival Who said she has a welcome packet also had attitude like she just had to do This because her job and not welcoming her name was, Kinsalyn
and she did not make us feel welcome and Happy to be there to start our vacation. Sad! When asking for something there was a lot of negative attitude as if we were a bother that person. Lots of sighing and rudeness and one girl At breakfast was so rude and said, oh, what do you want.? Seen some staff having confrontations amongst each other and that’s not appropriate behavior Very
Upsetting because in life you work hard and take care of people and treat people with respect and come to St.
Thomas Margaritaville and get treat like you don’t belong, do not feel welcome or everything is a bother. This does not look well for business and especially after
The hurricanes and your trying to rebuild with a large bulk of money coming from tourists to help the economy.
Said such a beautiful island and treatment very depressing that you regret even coming here. I really feel my husband and I deserve compensated and most likely will be submitting poor reviews. I even seen people in management position who wouldn’t even say, Hello or make you feel welcome. Just an all around disappearing vacation.

We stayed at Wyndham, Ocean Boulevard, North Myrtle Beach, SC iSeptember 2018. My wife and I attended their time share presentation on Monday the 10th because we were promised 2 free weeks. The presentation was supposed to be 90 minutes and lasted 3 hours. We have been unable to receive a certificate for the 2 weeks after numerous calls.

Hello, made reservations for 12/24/18 when reservations asked for early check-in, called again before i lifted the state South Carolina to make sure that i had it, but i arrived to check-in could not due to all rooms was sold out. Talked with manger on duty he told me that he would call me and the rooms come available, waited until 2pm no call so i went back to check-in i was told at that time check-in is 4pm. While talking with the manger once again to help me to understand the purpose of me making reservations, in the mean while other guest checked-in with no problem and it wasn't 4pm. Never had this problem before,stayed at the Wyndham for Christmas for the last 3 to 4 years. Very disappointed. Family and i end up staying some where else.

Frances Sipp

RE: Baymonts

I used to stay in Baymonts almost exclusively, but no longer.

I just stayed in the Baymont in Florence off of I-95. I actually gave this location a stellar review in 2012, but
what a terrible experience now. I attached some pics that should tell it all, but in addition, why does this location
now hit your credit card for $15 and hold it for a few days before releasing it?
Also, my sister stayed here on the same evening I did, and they did not inform her of a pet charge.

Stayed at the Ramada, Harrisonburg, VA-one night-paid by credit card. A few days later I checked my credit card statement and found I had been charged an additional $10.00. This charged was put on my card the next day. I called the hotel and they told me that it was for potential damages. They said there were no damages and that I would receive the $10.00 within a few days. When did Ramada start charging additional money for potential damages? I believe this hotel is scamming people. I would appreciate an answer. If this is an allowable practice I will be staying at other places in my travels.

On October 30,2018, I was pressured into a timeshare sale of Wyndham points. My husband and I attended an owners meeting to discuss the reason why we were never able to use our points to go anywhere and we were told that because we only owned 64,000 points that we just didn't have enough. We were then asked if we received a notice to purchase additional points at a discounted price, which we did not get. We were told, " I think I can help you". This man was the customer service manager working with Shawn Brooks, went back and fourth for what seemed to be 3-4 hours telling us he could get us a great deal. He failed to tell us what the price was for this great deal until we were in closing! Unfortunately, he acted without integrity or honesty and played us. When he found out my profession, I am a nurse, he put on the tears stating his wife had breast cancer and thanked me for all I do trying to gain our trust. At closing, we were aghast at the process in front of our faces and felt like we couldn't do anything about it. The next day, Shawn Brooks called me and asked how we were doing and I told him this was just too big of a purchase and I couldn't afford it. He told me, " you wouldn't be human if you didn't feel like this". I told him I wanted out of this contract and he told me," I'm sorry Mam, but I can't do anything about that now. You will feel better once you start renting it out and making money off it." After doing some homework and several calls to lawyers, I found out I had 3-10 days to back out of the contract, number of days depending on the state. I want this contract null and voided. Not only was I taken advantage of by buying only 64K points, but now taken advantage of 400K points. I would like someone to call me to discuss this as I am not going to pay for this. Kind Regards, Doris Labby 978-697-5311

good afternoon my name is tyshawn carter. I have been at the Wyndham travel lodge of manhasset for almost a month and a few days. A lot of things have been going on here but i stayed silent for way to long and i am homeless however hard working and pay a lot of money to stay here. First complaint is a the owner of the hotel lied to me and told me he was only the manager when i was trying to explain that my room is never cleaned when i come from work. secondly he has a smoking station in front of the hotel and told me to go down towards the street to smoke because he doesn't like cigarettes. I AM black i don't even want to mention a racial episode but i must let everything be told. I asked for an application for hire he said this is a family business but within the same hour a white person was filling out an application. ALSO i was going to pay for my night and one of his employees asked me why i don't just rent a room. I WAS APAULD because i am homeless that is none of there concern he should only be focused on me paying my reservation. there are times where i want to leave but my job is close i even seen the owner tell an old man to leave the lobby because he is scaring customers. the person was sitting there waiting for his wife and he didn't like that we were holding a conversation about our lives. if you look it up me and my girlfriend have spent a lot of money with this hotel we deserve better!

I stayed at the Wyndam Baymont on 3250 E Jefferson Detroit, MI on 12/0-12/9. I reserved 2 rooms as we were from Chicago, Il visiting a friend the live in Pontiac, MI. First of all this was a scary experience. Each of the rooms were a suites with Jacuzzi One was a King suite room 108 and a Double suite room 112. The rooms jacuzzi was unfinished with peeling enamel and was not able to be used. The showers had MOLD all around the grout area and that also was not able to be used. We have to wash in the sink and bath at the friends home the next day. In addition we feared for our lives as when we arrived from our event, there were 8 men standing in the hall smoking marijuana crowded around the rooms as we tried to enter. At around 3 am there was a young lady running thru the hall with a black eye and no shoes asking for help a man was following her he to was without shoes and had scratches all over him. we called the front desk for security several times and there was no answer and no one came after hearing the yelling. we were not able to sleep as we feared someone would kick our door in. I am asking for reconciliation to this matter and a full refund from your company as this place should not be open under the Wyndam corporations

My husband and I (both mid-70s) stayed in an ADL accessible room on Nov. 10, 2018 for a park-sleep-fly. Three lights over the vanity did not work as well as the ceiling heater/light; the vanity bulbs were replaced but the ceiling light could not be fixed. We needed to get a staff person to set our thermostat (the room was very cold) as it was high on the wall and we were unable to reach it. When we required an adjustment in the middle of the night, we could not do anything about it. The bathroom floor was very sticky and it was extremely difficult to turn on the water in both the shower and the sink. We informed the desk clerk of these issues he next day as there was no form to fill out.

Upon our return on Nov. 24, we were assigned the same room, only to find all of the above problems still existed. In addition, the entry light did not work. We would have chosen to stay elsewhere on the 24th; however, our car was in your lot and our flight brought us back at 11:45 PM (from the East Coast). We were too tired to change accomodations.

Overall, a very poor experience at the Ramada Portland Airport Motel. Monetary Compensationwould be appreciated. Thank you.

Gail S. Harfe