Wyndham Hotels Complaints Continued... (Page 11)

1020+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
20

ahem, confirmation #82236830 account # 692130242 rewards # 111191945B. booked the place and went. 2 room suite big enough for 4...1 tiny bar of face soap, 1 tiny shampoo, 3 pods coffee nothing replenished. and I tipped!! place is pet friendly, got there and they charge? no mention of that on site. No hair dryer in am, no air conditioning no hot brkfast or juices as no electricity in entire hotel. no toasted anything, that's what woke us up when the power went out. power stayed off long after we vacated the place. went to front desk and asked what they were giving as credit, and was told they would email my bill when they got power. I said your not hearing me, we want compensation. was told we were not getting any compensation. so I then recounted all the issues as above and was told housekeeping is not informed of the number of people in the room. that's fine, just stock it up for the number of people it can hold and no problem then. very nice room celebrating our 30th anniversary, but very bad taste left in our mouths.
ALMOST FORGOT, THEY OVERCHARGED US WHEN THEY FINALLY GOT THEIR ELECTRICITY BACK BY $9,00. WE DID NOT CHARGE ANYTHING ELSE TO THE ROOM SO WHY THE EXTRA CHARGES AS I HAD PRE-BOOKED THIS PLACE ON A CREDIT CARD. THE FUNNY THING IS AFTER THE FIST NIGHT MY WIFE TOOK A TINY SHAMPOO OFF A CART IN THE HALLWAY, BUT SHE COULDN'T USE IT AS THERE WAS NO HAIR DRYER TO STYLE IT WITH. THEY ENDED UP BILLING US FOR $333.90. NUMBER 1 PLACE IN DAUPHIN...WE DID NOT GET OR HAVE ACCESS TO ANY OF THE FOLLOWING THAT THEY ADVERTISE....
Dependable Comfort
Fuel up with free breakfast
Enjoy a workout in our gym, featuring two squash courts. If you prefer to unwind, the gym also has a steam room. In the morning, wake up to a free SuperStart continental breakfast and stay connected with free WiFi. pet-friendly hotel.
WHAT REALLY MAKES ME MAD WAS THE WAY THE GIRL SLUFFED US OFF AT THE FRONT AND THE NON STOCKING OR REPLENISHING OF OUR ROOM. SAD AND NO T.V.!!! so again what is our compensation?

have a nice day, dave

20

Room wasn't cleaned the day we arrived never cleaned the whole time we were there. Had to go ask for towels and washcloths because they didn't bring them, had people outside our room at the pool until about 3 am in the morning. Found out the room phone wasn't working when I tried to call about the people at the pool at three am. Phone was finally fixed the last day. What was more distressing was the fact that when we arrived to the room on Friday Sept. 1st the room looked clean at a quick glance so we left to go enjoy the area and didn't notice until we got back that evening that there were men's swim trunks hanging on the back of the bathroom door and when we actually looked around you could tell that the bathroom had not been cleaned just straightened and toiletries towels and washcloths replaced and bed straightened. Made us afraid that the bedding had just been straightened instead of changed after last guest. Still not sure. The next day we left early came back late same thing with the room, had not been cleaned just towels replaced and beds straightened. Sunday we left again early came back late the room had not even been straightened let alone cleaned and we had to go to registration to get towels and things. This was the first visit for my friend to Charleston and I convinced her it was a good place to stay that although it is not like most of the hotels in that area it was safe and clean and in an excellent location and budget friendly, which was important to her. Needless to say she will never stay at this hotel again because of this experience even though she is planning more trips to Charleston. My husband and I have stayed here before and brought other people too but after this last experience we cannot in good conscience recommend this hotel again unless there is a drastic change. For some people vacations can be a once a year thing that people budget for take time off work for look forward too and at the very minimum you want to know that the place you are staying at is clean and safe. I did not feel this way at this hotel this time.

20

We stayed at your microtel in owatonna Minnesota. We had two rooms room 122 & 124. Both rooms were non smoking rooms. We stepped out for dinner in the evening upon our return we found room 124 stunk a strong order of Cannabis so strong we had to open the windows to air it out. We spoke to the attended who could explain why this occurred. There was no air -conditioning in the lobby or eating area. Needless to say it made our stay at this location very unpleasant. I believe you office should investigates this management as to why this thing are happening.

20

We stayed at your microtel in owatonna Minnesota. We had two rooms room 122 & 124. Both rooms were non smoking rooms. We stepped out for dinner in the evening upon our return we found room 124 stunk a strong order of Cannabis so strong we had to open the windows to air it out. We spoke to the attended who could explain why this occurred. There was no air -conditioning in the lobby or eating area. Needless to say it made our stay at this location very unpleasant. I believe you office should investigates this management as to why this thing are happening.

20

I went to one of your Wyndham hotel at Big Bear CA. The hotel name is Knights Inn at 40598 Big Bear Blvd. This place is a dump it smells the cable doesn't work and no air conditioning. Problems with the internet. The pool is fills with dirt and I payed 100.00 per nite.

20

Hello,

I used a 3rd party vendor, AMOMA. After the booking, I called the hotel to confirm my reservation. They told me that the vendor had booked a smoking room. I asked Malinda several times if she could just switch me to a non-smoking room. She was adamant that your system would not allow her to make any change. I offered to pay to upgrade to a different room. Again, she stated that was not an option. I proceeded to go to the location as I needed to stay in that area for business and I went to see if I could tolerate the smoking room. When I arrived, I asked her again to move me to a non-smoking room as I am allergic to smoke, she refused again saying it was out of her control. I checked in and went to the room, the room was unbearable and I went back to the front desk. She agreed to spray the room, but I told her that the smoke was too strong. She continued to refuse so I told her I could not stay. She said she had talked to the manager and nothing could be done. At this point I am appalled at the fact that customer service is so poor that she can’t simply switch a customer to a non-smoking room especially since I told her I am not a smoker and I am allergic.

I did reached back to the vendor and the vendor stated that the hotel chooses the rooms. Since I didn’t stay, the vendor reached back to the hotel to get a refund. Malinda told their quality team that she offered to change my room for a charge. Firstly, I asked her to this from the beginning just so I could get to my business at hand. She refused. So on top of all of this, she blatantly lied to vendor as she made the same claims of not being able to anything to me and another person trying to help me get someplace to stay. Secondly, a non-smoking room is not an upgrade. IF she had offered this, why would I be charged.

This is the worst case of customer service I have ever experienced in my travels. I thought well of your brand. I was really disappointed that this establishment carries your name with such poor customer care.

20

To summarize, we were sexually harassed, were called the b word and almost got physically assaulted. I reserved a room for 3 people. Aside from the room charges, he asked for cash deposit which we paid. Just because 5 people showed up, the guy at front desk assumed that all 5 were staying and started harassing us. I told him the other 2 live in town and not staying with us, they only came with us cause they know where this place was. He didn't want to hear any explanation, he told us to get out. He said he was the owner of the hotel. He gave us our cash back and he said "get out b*tches and started making sexual gestures with his hands. We had to stand up to this vile man and told him how we felt. Maybe this is how women are treated in his country but he chose the wrong women to degrade. My cousin saw what he was doing with his hand and more words were exchanged. She was so upset about her mother being disrespected, she flicked a couple of pieces of paper on the counter. He came out with a wooden stick and tried to scare my cousin with it. We called the cops, 3 squad cars came, cops said it wasn't the first time they were called to this facility. The guy told the cops that he got scratched by the paper my cousin flicked, yeah right, he probably scratched himself. He said he wouldn't file charges if we weren't. The only reason why we are not filing charges against him is because we live too far away. I checked my bank account and there's a pending charge of $109.99 which I will be disputing if it goes through tomorrow. WORST EXPERIENCE EVER! This is just a summary of this incident, if you want a full account of what happened, let me know, I can email it to you. We would never stay at any of your hotels again. I've also read similar online complaints from other customers.

20

Alarm went off when I turned heat up to 72, told it was from dust.
Toilet loose and making terrible sound when I sat on it, reported, it was never fixed, I was there 2 days.
TV was hard to learn to use 2 remotes, cleck didn't know how to instruct me, and no brochures.
Kitchen was filthy and I had to ask for a table to be cleaned off; also she brushed all the crumbs from the counter onto the floor to walk in.

20

This was probably the worst experience I have ever had at a motel. Check-in took forever because there was only one employee at the desk handling a whole line of customers. I was told when I reserved the room that you offered free park and fly. When I checked in, I was told that parking would be $15 a day. After going in the back room to "check with someone," the desk agent told me parking would be $5 a day, which I was finally forced to accept. After check-in, we went to the bar in the lobby, where there was no bartender on duty. When we finally found the bartender and ordered food, the kitchen staff had to leave their drinks (!) to go to the kitchen to make it. When I made my reservation at your national number, I was told that your airport shuttle started its runs at 4 AM. I called the desk to let them know that we would need the shuttle so as to arrive at the airport at 6 AM the next morning. The desk clerk told me that the shuttle driver "sometimes doesn't arrive here until 6 AM." When pressed, she said that if the shuttle driver wasn't here, they would call us a cab. I then ordered a wake-up call that I never got.
When we woke up on our own we found that sure enough, the shuttle driver hadn't shown up, so we asked that a cab be called. The desk clerk didn't want to prepay the cab. She wanted me to pay for the cab and get a receipt and then bring it back in to her. The cab driver had to straighten out that nonsense. I have stayed in some rat holes during my working career but I have never experienced worst service than I did at this Wyndham. I would like someone from corporate to contact me about this.

20

I was a guest at this motel and they don't even serve coffee for the guests but if I'd of been Asian or from bejein or China as a tourist I'd of received a complete breakfast and coffee and juice for free I seen it with my own eyes, instead they have a restraint in same building that gives kickbacks for breakfast only, to the front desk, slot of truckdrivers stay at this motel because it's the only place near with truck parking and it's a shame that Wyndham allows this property to take advantage of guest intros manner hell even motel 6 offered coffee and that's the sad part about it knights inn is suppose to be an upper class motel with amenities for its customers my stay was on the 20th and 21st of August 2017 .ull never repeat that motel again. I checked out after prepaying a 4 day stay. It's ridiculous that corporate allows things like this to happen to paying customers who expect what every other Wyndham chain motel offers except this one
Sincerely, victor harlen

20

I just read an article about the Manager at you Wyndom Hotel in Richmond Virginia. He kicked out one of your guest for having a service dog then accused the guy, Drew Lynch of being belligerent . This was totally unacceptable, unprofessional and provoked by the manager at your hotel. I travel a lot for business, and have stayed at your hotel's, even have a membership, which you can now cancel. I will NEVER stay at any of your hotels again based on how you treated this guy! So sad that your manager did this to him and his service dog. Thank you

20

The Wyndham Hotel in Richmond VA recently turned away a person with a disability, a person who had a service dog. The manager, Titus, said he didn't believe that the dog was a service dog and wanted proof. According to the ADA there is no paperwork needed.
I can promise you I will never stay at a Wyndham hotel unless some sort of change is made. I have many family members and friends who due to circumstances beyond their control must have a service dog. Believe me, they would rather NOT have to have one, but they do. I feel that your company is being discriminatory against people with disabilities and Unfortunately for your company, this individual has lost you a lot of business.

Here is the ADA information.

Assistance Dogs in Public and in the Community
As a business owner, employee, or other member of the community, there are some important things you should be aware of regarding Hearing Dogs, Autism Assistance Dogs and other types of Assistance Dogs who have public access rights.
Assistance Dogs include Guide Dogs who are trained to help people who are visually impaired, Hearing Dogs who alert people who are deaf or hard of hearing to sounds around them, and Service Dogs who are trained to help people with mobility problems and other physical disabilities.
According to the ADA (American’s with Disabilities Act) and state laws, people with disabilities are allowed public access rights for their specially trained Assistance Dogs.  This means that their Assistance Dogs are legally allowed to accompany the person into stores, restaurants, public transportation, and other places where dogs are not normally allowed.
Along with this right, the person and his/her Assistance Dog have the following responsibilities:
The Assistance Dog must be well behaved and under control, on leash or harness.
The Assistance Dog must be well groomed.
The person is responsible for cleaning up after the Assistance Dog and for any damage the dog may do.
The Assistance Dog must be trained to perform one or more tasks for the person to help with the person’s disability.
You, as a business owner, employee, or member of the community, may ask the person the following questions if you think there is a need to verify that this is truly an Assistance Dog:
Is that your pet?
If the person says, “No, it is my Assistance Dog (Service Dog, Hearing Dog, Guide Dog),” You may then ask, “What does the dog do for you?”
In order to have public access rights, the dog must be trained to perform a physical skill.
You may NOT legally ask the person what his/her disability is or to show proof of disability or proof of where the dog was trained.

I would give you a 1/2 star if I could.

So disappointed,
Konya A Bloomquist

20

I am complaining because of an incident that occurred at the Wyndham in Richmond, Virginia. Comedian Drew Lynch was booked to stay there with his service dog Stella. She is a service dog for seizures and the hotel had been previously notified that Mr. Lynch would be bringing her, as she must accompany him everywhere. When Mr. Lynch arrived to the hotel and began the process of checking in, the manager of the hotel - a man named Titus - began to be extremely verbally abusive and confrontational. He told Mr. Lynch that it was illegal to have Stella, the service dog, in the hotel without papers under Virginia law. However, the Americans with Disabilities Act states that *NO PAPERS* are required for *SERVICE DOGS*. Papers are not even given out to service dogs and their handlers. It is required of EMOTIONAL SUPPORT ANIMALS to have paperwork to stay somewhere but not service dogs. Titus continued to be abusive and threatened to call the police. He kicked Mr. Lynch and Stella out. Mr. Lynch was forced to stay at the Hilton across the street because they knew their laws. Mr. Lynch was scheduled to stay at the Richmond Wyndham because he was to perform at the comedy club and the contract with the club stated that they would pay for housing at a hotel of their choice. Because Titus called the comedy club and told them that Mr. Lynch was being "belligerent and abusive," the comedy club has thus banned Mr. Lynch from performing at ANY of their venues. Mr. Lynch video taped Titus breaking the law by discriminating against him and not allowing him and his service dog to stay at the hotel.

40

I got not very good customer service at your Super 8 in Pinetop Arizona. I stayed there Aug 11th and 12th. I got woken up not once but TWICE by
I hope were people from the front desk. They kept knocking and knocking until I woke up. When I opened the door, they shouted to someone else "there is someone in this room". So said they were sorry and left. Twenty minutes later, another knock on the door. Different person asking me how long I had been in this room. I was upset and said I made the reservation online for Aug 11th and 12th. I so glad they didn't rent this room to someone else and they would have walked in on me showering or sleeping. Not very happy. Thanks Patty Brady

20

Booked a room at your hotel in moon twp. Pa. Was treated rudely by managers on duty. Would bot give me her name. Heavy set Caucasian. Talked to rudely by asian desk clerk. Only nice person was girl named Lee. Given rm #107. Light in bathroom broke sprayed all over floor. Tub rusted and stained.no refrigerator or microwave in room . Explained I was an insulin dependent diabetic needed these items. No blankets on bed. Got ice bucket leaked.toliet was broken .No pool said it was broken and outside.management should have given some compensation. Van driver was an hour late picking up at airport same day service. Desk clerk room.

20

I called the Ramada Plaza Ojibway in Sault Ste. Marie, MI, on June 20, to reserve three rooms for July 14 and 15 for the Gus Macker. Our team was unable to partake in the Macker as there were not enough teams in our division. I called the Ramada on July 10 at 9:37 a.m. to cancel my rooms, all was well. I opened my credit card statement on August 1 and was appalled to see that I had charges in the amount of $2,574.97 for the Ramada, seven different transactions on multiple different days, six of those in the amount of $350.54 and one in the amount of $350.84 (the 30 cent difference doesn't make one bit of sense), the last charge was made on July 14, now I have interest charged as well!!! I called the Ramada immediately and spoke to Tori on August 2 who said she would take care of the matter as soon as possible. One week later I talked to Joanie who also said everything was taken care of. As of today, August 9, the charges still haven't been reversed on my credit card although Tori did tell the credit union that everything had been processed on Monday, August 7, so now it's a waiting game to see if in fact this matter was taken care of. However I do not appreciate the fact that Tori told me they would do everything in their power to resolve this matter as fast as possible, then turn around a week later and make a false accusation to the credit union employee today that I was a "no show." I explained to Tori on August 2 that I have the date and time recorded of my cancellation, four days before check-in, so I gave her that information; she told me everything was legit and once again reassured me that everything would be taken care of. Something just isn't right about this whole thing.

If you are going to charge a customer at the time of the reservation, you need to inform the customer when making the reservation! One would only assume that the ONE TIME CHARGE (not 7 charges on 3 different days) is made at the time of check-out which is the norm at most hotels.

Could you please look into this matter and see if in fact the Ramada Plaza Ojibway in Sault Ste. Marie, MI, took care of this issue on Monday, August 7. I understand mistakes can happen but it should NEVER be at the cost of the customer.

I will be awaiting your response.

Thank you.

JoEllen Thoresen

20

I made a reservation directly thru Wyndham for a weekend visit to NYC. We originally planned to stay on the Jersey side and venture over, as I had explained this to the cs representative. She booked me at a Days Inn, in Ridgefield, NJ. Several days prior to us coming, I called the hotel directly to confirm they offered the shuttle we needed and the accommodations we were looking for. After speaking with a gentlemen at the location, he confirmed they didn't offer a shuttle to the fairy, instead they did to a bus route, then we'd have to take a bus to the train, then the train to the fairy.

So I explained to him that this isn't what we wanted and I would need to find something else more accommodating. He stated that since I booked my original reservation directly thru Wyndham, that I would need to call them to take care of this and help me find a different hotel. So this is what I've done! Upon calling Wyndham customer service, she preceded to give me two other hotel options: 1} Howard Johnson in North Bergen for 84.99 + tax a night and a Super 8 in North Bergen, however they were booked.

As I'm on the phone with the representative I looked at reviews for the same hotel (Howard Johnson) and found that booking.com was offering a cheaper rate. I explained this to the representative and she stated that "she does not see that promotion in her system" so I in turn told her never mind with the reservation, I would take care of it myself. So to my surprise, the amount of $113.84 was charged to my back account. I immediately called Wyndham CS and explained this entire situation to them.

I was told that, "it is Wyndhams rules that I needed to specifically say CANCEL and I DON'T WANT IT doesn't give the representative the authority to cancel. If this is a "rule" for your employees, then your representative should have responded with, "So you'd like to CANCEL? and I would have confirmed with a Yes. The public is not aware or trained on "what terms need to be used" for things to be handled as the customer requests.

I was told to try to calls Days Inn directly to see if they would reimburse these funds. So I did.... And was told by the female manager, that it was never canceled and there is nothing she can do. She told me to call Wyndham CS. I explained to her that I've already spoke to them and they refused me for the reason above and she responded with "they just don't want to take responsibility and I can't reimburse you or the money will be taken directly from my check" which I know to be untrue.

Nonetheless, after speaking to both establishments for several hours back and forth, an email that went unanswered, a call back that was never returned by the CS representative on 12/12 as promised, and still no resolution. My family will never book thru any Wyndham resort again. Word of mouth is the best form of new and returning customers and I guarantee I will make people aware of the customer service I received thru this entire situation! Not once, did I hear anyone offer to help me get resolution.

20

Booked Wyndham la bella maison for October 28th to 31st. It was a 2 bedroom suite,which was listed and sold to me as a hotel room. After getting into our room, a girl from concierge desk with information about New Orleans and then as if we were Club Wyndham members, we told her we were rewards members, she then invited the 4 of us to have breakfast on Saturday or Sunday, we told her we were not interested in any presentation, she told us that they were not doing that and it would be just a informal gathering. So we told her we would go on Sunday.

When we got there they gave us papers to fill out and then a gentleman came out to get us. When he came out I told him that we did not come here for that and if they wanted to give us a presentation on there vacation condo's then they should have given us a special rate, but after paying $1470.00 for the room I was not about to listen to a presentation that they said was not going to happen.

He said just come in and have breakfast. We told him no and ask for our $20.00 back they had us give them to reserve our place for the breakfast. We were not the only people that refused to stay, plus she said we would get breaks on tours, would give us 1,00 points, and give a gift card of 75.00 to my son, cause he had already book tours. Well none of that happened. Also if this was sold to us as a hotel, no one made up the room and we only go 8 bath towels for the 4 of us. If we used the coffee we could purchase it, this not the case at hotels. If you don't want to do this things don't list it as a hotel.

40

Recently stayed at a Wyndham Hotel. I had a hot coffee spilt on my hand going back to my room. Now their saying I may lose some or all the use of my hand. No body seem to care. Was there for 7 days and on the day before we left a housekeeper stops and asked if we need anything. We even had to ask for towels etc....but I'm concerned about my hand. I don't want to have to sue but my hand will never be the same.

20

From the look of things Wyndham Hotels is now renting the parking spaces out to dumpy camping trailers. They are located in the parking spaces set aside for guest parking. They have extension cords draped across the upper balcony leading to the camper. The pickup camper is not on a pickup, has a tarp across the top to keep I from leaking and a beware of the dog sign by its door. There is another trailer on the other side as well with tarp and rocks on the top. It is also in a guest parking spot. This is not appropriate for instilling confidence in the safety and quality of Wyndham.

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