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Write for Us Wyndham Hotels Complaints Continued... (Page 11)
984+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
Stayed at the Travellodge/Wyndham in Raton, NM......one night of hell.......the place was dirty and very very rundown......water pressure was vas very low and smelled.......the room was very very old and the bathroom was a sham........never been in a hotel where when you walk on the floor your feet are black! The ice machine, snack machine, etc. were all out of order....... We were charged $74.00 for a night of misery......We are astounded that you would have the Wyndham name attached to this terrible place. Obviously there is no real sense of urgency to rehab this facility where visitors could actually enjoy...... This place needs a complete overhaul;..... I went to the front office to get a receipt and was told the person who handled this was not there....a maintenance man working on the air conditioning asked for my email address to send a copy of the bill...... That was last Thursday morning and have yet to receive anything....he had me write my email address on a sheet bearing things he must repair!!!! THIS WAS RIDICULOUS ALL THE WAY AROUND. I wouldn't recommend this facility to ANYONE.
Dirty room, no complimentary continental breakfast. Just not up to Wyndham standard's.
(A continental breakfast is a light morning meal that is provided by many hotels and motels. It traditionally includes bread products, fruit juice and hot beverages. Some lodging facilities also include other types of food, such as cereal, fruit, meat and eggs).
While staying at the Days Inn on Airport road in Allentown I had a terrible experience. For one, my bed sheets were so itchy as though they were dirty or had too much bleach we were NOT able to sleep and the next morning I was scheduled for surgery at 6 am reason why I stayed at Days Inn. Also, I watched house keeping throw dirty linen on hotel halls where people walked how unprofessional!!! Two, there were guys in parking lot sipping on beer most of the afternoon and evening and being very loud, they seem to be hotel employees. Then at night there was loud arguing in parking area right below my window. I have been a loyal customer of Days Inn for years and could not believe my eyes. This hotel definitely has declined horribly with the new management. It’s quite deceiving that the entrance and lobby look nice but the rest of the hotel looks horrible. Big diffference to the nice business hotel I had become accustomed to. Please take action and change this. My review is Days Inn sadly enough is a 1 as. In worst ever.
My family stayed at the Microtel in west Chester pa and my daughter was bitten up severely from bed bugs her arms and hands are swollen we actually took pictures of the bugs in the bed and the bites on her body The manager and workers were pretty rude and they commented to the situation “ it’s a hotel you can expect these things” I was totally shocked st their response they didn’t have anymore rooms and we were there for s graduation and we hadn’t yey to find somewhere else to stay.
We had to wait an hour to check in. We were told check in was 3pm. Seems they were short staffed and only one person to get rooms ready. 17 checkouts. Mold around shower. No stopper in sink (dropped the screen down drain from my razor). Had to ask for towels on second night. Peeling paint in bathroom and no exhaust fan. Short staffed. Didn’t eat breakfast. Won’t stay there again.
I am staying at your Laquinta Inn and suites located in Virginia Beach on the ocean front. Tonight I witnessed an employee stealing product from your location. She left the location with a bag full of goods from the front desk area and then drove to the back of the building and walked out with two blue colored blankets and a bag of good from the back area as well. Due to the fact that I am not an employee and could not enter the area as the back area has a sign that state authorized employees only or something along those lines, I did not get a view of what was in the bag she walked out with, but both bags were white laundry bags that are hung in our hotel room. This girl had blonde and brown dreads, she was African American in descent and was wearing a Denim Jacket. She was very rude upon my check in as well tonight and I do not agree with theft.
This complaint is in reference to the Wyndham Super 8 in Junction City, Kansas, at 1135 South Washington Street. I had reserved two rooms for the night of Friday, June 7, 2019 for six of us in my family, thinking that the rooms that showed a king bed and a sofa would accommodate three each. It was the last night of our trip going back home from Illinois and we expected to find a clean, no frills Super 8. Upon calling to reconfirm I was told that no, the rooms that showed a king bed and a sofa would not accommodate three as the sofa was not a sleeper, so I changed to three rooms with two beds in each. Upon arriving and looking at rooms 236, 238 and 240 we were appalled at the condition of the rooms, the stairway and the lobby, and were alarmed that Wyndham’s name is attached to this Super 8 and think you should be aware of these safety issues and why we declined the rooms and went to the Hampton Inn.
Checking in was the first clue. Stacks of what appeared to be dirty laundry on the floor in the adjacent room were visible, and towels were all over the floor under the ac/units. Then when we were told our rooms were on the second floor and went to check the rooms out, we were hesitant to even go up the extremely rusty steps but did go to look at the rooms. Once inside we were accosted by the chemical used to cover up God knows what that caused immediate allergic reactions by all of us. Additional concerns: The smoke detector in room 236 was hanging from the ceiling with a towel wrapped around it and the elongated toilet had a round toilet seat. Room 238 had a large crack down the window and was taped. Broken windows and locks and the sign posted in front that management was not responsible for theft were enough to raise safety issues. Room 240 had the most disgusting stained desk chair that no one would ever want to sit on, and could easily have been removed if anyone cared.
The trusted Wyndham name should not be connected to this Super 8. That is why we are sending this information to you.
Joined a month ago. Was given an iPad that had all the important documents needed except when I got home n opened it there was nothing loaded
Notified my rep n he promised to get me a thumb drive to load on my computer Have spoken to several people n still nothing has arrived. Every time I speak to someone they guarantee it will be resolved the next day. So far the next day has never arrived
Very poor customer service. I question how good of a deal this is when they can’t provide me with documents
Guess if I don’t receive by the end of this month June 2019 I will be contacting my lawyer for breach of contract
I will never stay at any other Wyndham property! Not only did the hotel mishandle and inconvenience me financially, when I called corporate the only thing offered was an apology! I was out of $600 for about a month until the hotel released my funds due to them overcharging my card. My hotel stay was only $170, but they overcharged me $581.68 in addition to the $170 they charged me. Very unprofessional, I have been a Wyndham memeber for over 20 years and only stay at Wyndham properties and never had a problem but this last stay was our last. Horrible customer service at the hotel and corporate!!
We made a reservation at the Super 8 West Yarmouth/Hyannis location for Saturday, May 25. I requested a rollaway on line in the reservation. After I made the reservation on line, I called the motel to make sure we would get a rollaway. The reservation was for my wife and me and our 2 adult children. When we checked in, the clerk said, before I could even ask about the rollaway, "I upgraded you from a standard room with a rollaway to a suite with a pullout couch." I said oh we could just use the rollaway in a standard room. He said "No, I don't have any rollaways available. We only have 2 rollaways." So I reminded him about me calling and making sure we could get one. Then he proceeded to tell us that the suite would cost more! If we could have cancelled right then and there, we would have. We ended up taking the suite, out of necessity. The room needed to be updated and fixed up. I wish I had taken pictures of the room. The bathroom door wouldn't stay closed. The tub was poorly tiled and grouted. The carpet was nasty.
The bottom line is, we have stayed at Wyndham locations before and not had a problem. Based on this stay, I am not likely to book a Super 8 in the future. And we definitely will not stay at the West Yarmouth/Hyannis location ever again.
I know this is a franchise, but I am surprised that Wyndham would want their name attached to this motel!
I booked a room with LaQuinta on N Davis Hwy in Pensacola Florida. I asked for ground floor because of my disability pool side or close because of my daughter and family. I got there they put me on 3rd floor. I was not happy and when I opened the door the room was trashed. Not cleaned at all. I call customer care go back down and asked for a refund or for what I originally booked and was told all I have is a king on pool side so I took it. I asked for a roll away and they had none. So I was also stuck sleeping all 3 in the bed. My sister agreed to keep my child at her house 3 of the nights. Opened that door and the room wreaked of marijuana. They put an air ionizer in the room. I'm extremely upset. I coughed the entire stay was promised a discount which I see on the bill but no credit on my account yet. I cancelled my July reservation there also. Very upset. Acct t4883318. This is what room looked like and what people see when parked. To be honest I would like a full refund or two comp nights for July 12th and 13th at another of your facilities in Pensacola Florida in place of booking I cancelled. I also have pictures but had trouble uploading
My wife and I are very frequent Wyndham hotel users, however we had a very bad experience at the Days inn by Wyndham at Onley Virginia. In the morning we noticed that there were dozens of flies in the room that were not there the evening before and also that every time we opened the door there was a strange sound from the bathroom area. On further investigation we found that the mirror was moving when the door was opened. I removed the mirror and found a large hole cut in the wall with a crawl space behind it. Needless to say this freaked my wife out as she had undressed in front of the mirror and she felt rather violated. This obviously was where the flies came from and there could quite possible have been someone there the night before. There was also a microwave in the room that looked like it had a fire in that we were afraid to use. I cannot express how violated my wife felt after the experience. I don’t know if she will ever allow me to book a days inn again. I have attached photos I took at the time.
Wyndham Reward #143221582G phone # 229-221-6893
My complaint is about a stay 04/01/2019-04/04/2019 at Wyndham Bonnet Creek Resort. I used 9000 points to get a discount on this vacation resort stay. What a mistake! I was very unhappy with the stay and have been complaining ever since with no resolution! Wyndham Rewards sends me to Wyndham Resorts and vice versa. I am about to leave Wyndham over this!
My reservation was in my wife's name, I had to email and call repeatedly to be certain of this because Wyndham Resorts kept saying it was in my name and she wouldn't be allowed to check in. I even sent them a picture of the reservation from my account with her name on it. Even still she had issues checking in when she arrived and had to wait a long time! She was traveling with 2 teens and was put in the building by the kiddie pools.She asked to be moved and was told they were overbooked and that precedence goes to Wyndham owners anyway. Ever since trying to complain Wyndham Resorts has been VERY rude and nasty acting and have told me repeatedly that any special treatment goes to Wyndham owners and although I am a Platinum rewards member that means nothing to them.
I want my 9000 points returned back to my Wyndham Rewards account immediately please! This has went on long enough. I won't ever do business with Wyndham Resorts again but this is a chance for Wyndham to keep me as a loyal hotel customer. Thanks so much for helping to resolve a matter quickly that has been very difficult to deal with.
I reserved 2 rooms on 5/18/19 in Bakersfield. These pics are just some of what our friends and I experienced. I was embarrassed that I set my friends up in this hotel. Staff was rude. Rooms were unacceptable. Waste of money.
Hotels are fine your false beliefs that wynham rewards are not ..this is two times I have tried to use booking thru wyndham and use..your offer 2 night 20% off..doesnt give 20% off your reward site I spent an hour on trying to book..Hotel said I had to do it online..online customer service said hotel would give the 20%...i can go thru Travelocity and get same price...so rewards and discount is fake......i am going to tell everyone I know not to be a wynham rewards customer
I am a LaQuinta Elite member and have been staying weekly at the La Quinta Journal Center in Albuquerque, NM for work for over a year. One of the prime reasons I have stated there was the exceptional cleanliness of the hotel, especially the care taken to clean first rooms. However I have noticed that since Wyndham took over the level has declined quite noticeably. The enclosed pictures taken after my room was supposedly cleaned over the past two weeks show examples of the decline in service. This is the first time I have ever had a complaint about a La Quinta hotel in all my years of travel and work. I am extremely disappointed in the new Wyndham ownership.
There was no parking at all at the hotel......I had to park on the side of the road.....then we were told that it would be $5 per day to park our car for 4 days but weren't told that on phone or until after we arrived....then I asked if I would get a receipt at check out and the manager told me yes and no problem.....they took my credit card for incidentals and upon check out was not given a receipt with a zero balance on it and was advised by the desk person that since I booked through hotels.com that i would never receive a receipt and was very rude about it. I asked her if by chance I had had some kind of charge for incidentals then would I have gotten a receipt for that and was advised no I would not and was asked to move away from the front desk....I left the front desk area and stated to the desk person that I would never stay there again and was told "whatever," and "I don't care."
The room was dirty and in disrepair looked like someone had started to lay a new floor and forgot about the trim around the walls ceiling lights and the light/ vent in the bathroom were unfinished and in disrepair.
The walls and windows were filthy and needed cleaned.
I stayed in your hotel Baymont in Lawrence KS last weekend and I was very disappointed... the TV didn’t work so we let the front desk know so they could fix it while we ate dinner next door. We got back and it still didn’t work so we called the front desk I guess by letting the front desk know I didn’t want to stay in a room with no tv was DISRESPECTFUL! I never raised my voice or anything in that manner It when I called this morning I got told they had it on recording but when I asked to hear it she told me to get a lawyer .. I will never stay in that place and I hope the manager gets fired for the attitude she showed me
The hotel was very dirty & noisy. Not enough parking spaces for the amount of rooms. Pool was closed. Room was really in poor shape. We had bees making a hive in front of our door. Reported it. They did nothing. We were afraid to come in & out of our room. They cancelled our room key code, did not tell us & both my husband & myself have a hard time with stairs and had to go back down to get the cards recoded. Expected more from a Wyndham property; Got a response.. Here it is. I am NOT happy with this! Please pass this on to someone who will actually take heed!
(no subject)
Inbox
x
Rodeway Inn - Castaic <rodewayinncastaic@gmail.com>
Sat, Jun 8, 11:22 PM (3 days ago)
to me, gm.hotline
Hello Ms. Thies,
This is in response to your June 6th correspondence with Wyndham's
customer department regarding your June 2nd stay at the Days Inn in
Castaic. We are sorry you were not satisfied with your stay and that
your keys became inactive and that there was a bee hive near your room.
Hopefully you consider these isolated incidents and continue with
Wyndham hotels going forward.
Thanks,
Josh Smith
To Whom it May Concern,
Doesn’t Days Inn have any type of standards for quality control? I was supposed to stay at Days Inn Wyndham in Sturbridge , Mass between 6/7/19- 6/9/19, but because Of the filth / sanitary conditions of the hotel I didn’t .
I do not consider myself a fussy person, but the filth that I encountered was disgusting.
The room I stayed in smelled like weed, in fact the whole hotel smelled like weed and cigarettes, there were blood stains all over the floor , the stairs, my bed , the tub was dirty, the toilet was stained brown, and the pool was not cleaned ( I know the board of health has been made aware of the pool condition back in May) I would be very surprised if you have not been aware or contacted in regards to these conditions in the past by other frequent travelers. Surely, I am not the only frequent travel guest that you have heard complaints from, about the conditions of the room.
I hope this letter will encourage you to expeditiously investigate the cleanliness of the rooms you offer to your travel guests. There is really no excuse for a less than perfect room, never mind the filth that was evident in the room that I was given. Raise your quality control standards and procedures, or find a new business.
I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
June 3 2019, Super 8 Motel, Lacey Washington. Arrival time: 10:30 PM. Checked in to Room 207.
1. Night clerk was inattentive and unfriendly. Did not say hello. Took my credit card, processed and handed me a keycard.
2. Half of the parking lot lighting was turned off. A security problem.
3. Hallways and stairways were extremely dirty.
4. Room smelled terrible. We had to sleep with the window open.
5. The floor in the room entry was sticky.
6. There was no TV remote control in the room. (We did go to the desk and the night clerk dug one out of a box of broken remotes.)
7. The fan in the bathroom did not work.
8. Both bedspreads were stained.
9. The water diverter valve in the shower/tub did not work.
10. There was no continental breakfast available. There was no signing for location..
11. When we checked out of the motel, the Manager was at the desk and also extremely unfriendly.
Please contact me if you wish to discuss. I will not stay at Super 8 Motels again. I recommend you remove the Super 8 name from this motel. It also appears that use is very low at this motel.
We stayed at Quail Hollow from May 29 thru June 2 for our granddaughter's graduation.
1. Bathroom floor had not been properly swept and a fly stayed in the same location under the sink in spite of a complaint at the desk.
2. There was mold in the caulking around the tub and the grout.
3. The shower curtain had mildew.
4. The carpet was badly stained.
5. The parking lot had large potholes.
6. The landscaping in front of our room had not been touched and the dandelions were so thick that the mulch could not be seen.
7. When I tried to check out I could not find a clerk and someone from another area had to hunt for the person.
8. We made the reservation for the week with the agreement that it could not be cancelled. Otherwise we would have left!
We expect much better from a hotel that carries the Wyndam brand. WE would not stay there again.
We recently stayed at days inn by Wyndham in Columbia SC and the office people was very rude and the overall location was disgusting and needed to be updated badly the housekeeping was terrible. We paid 258$ for a disgusting place told us they would refund our money but would take a few days and we needed a place right then due to my daughter graduation the next day. I've added a few photos and have more but wouldn't let me add them. Please email me if you have any questions
While staying at the super 8 in Beckley WV I have experienced several problems in just 2 days. Once checked in and getting to our room we find that the AC and refrigerator aren't working at all. We go down and ask for another room. In our 2nd room only 1 outlet works along with only 1 small lamp, we were fine with that. During our 1st night we were unable to sleep, feeling like something was crawling on us and biting. We didn't see anything but was unable to sleep peacefully the entire night. Day 2 we were out until night. The 2nd night we felt something crawling and biting again, we turn on the light and see so many flying termites covering both beds, the wall, even the lamps. We went down at 3 A.M., explained what was happening. The lady didn't want to come up to see them, we took pictures and she didn't want to see them either. She did give us keys to a 3rd room. We walk into the room to find unmade beds, dirty towels in the bathroom, pizza boxes, and pop bottles everywhere. Again, 3 a.m. we made another trip down. After getting the 4th room we finally were able to get 2 !/2 hours of sleep before my boyfriend had to be up for work. We asked the manager if she could do anything or even give us just 1 of our nights back so we can actually get some real sleep tonight and she refused. She didn't want to see the pictures either. We have stayed here before and never had a complaint, this entire stay has been completely frustrating and exhausting!
I travel frequently and few months ago decide to join rewards although don’t always stay with Wyndham majority I do yesterday I booked a room in jesup ga days inn I stayed the night one night then payed to stay another hour after that I got ohine call from front desk telling me to come get a refund or calling cops I am 40 year cuisines women’s there on business I was shocked went down to see what was going on the employee said she didn’t like the way I looked yelled at me called the cops the cops never spoke to me cause apparently I learned from another employee the told her she had no reason to call them she didn’t refund all my money and I had to spend more and stay ubti something. Is done I will Connie yo contract this company and find someoen that cares enuff to make this up to me and her have circumstance how can she have the power she has tatted all up and had several ppl jus hanging out in the front lobby but didn’t like the way I looks which is what poor rich gay fay what I want to know what and I want to speak to someoen who can do something. About this
Hello. Steven Hicks at indio resort was harassing me. He made many sexual advances onward me. I will file a legal comla Not against wyndham
What started out as $158 reservation for a senior on the phone got raised buy $10 her Knight on the email confirmation and then ended up $202 at the front desk when he arrived. That's $101 a night for a room that was supposed to be 47 and change for a single senior to stay in. Apparently the hotel chain Wyndham Resorts Days Inn is a major rip-off
I stayed at days inn on 6/4 to 6/6. ON 6/5 the bathroom door locked with my dog inside. When they finally broke it open the door had to be removed. So we went the rest of the day and the following day without a door. I also told them that the air conditioner was not working and they said they were in the process of replacing. I was never offered a new room or discounted price for the inconvenience. So that was probably the last time I stay there. So far the Hampton inn has given me a better rate. Thanks for anything you can do to help.
Wyndham Hotel Inverness-Birmingham, Alabama
I made this reservation online and because I needed to stay at the same location as my co-workers. On the website, the hotel tricked you into making the reservation. It was made to sound that to get the discount, I had to pay in advance for the entire stay. It appeared that I was sent a receipt, but it was not a receipt. Even the desk clerk said it was a trick. I had a feeling it was a lower rated hotel. Too cheap. When I walked in the room I was disgusted! The room rug was filthy!!!!! I took the bed covers off of one bed and covered the floor so I would not walk on it. I am shocked the Wyndham would put their name on this place. I sprayed the room with Lysol disinfectant. The toilet was running constantly. I got settled and decided to use the bathroom toilet at around 11 pm. IT WOULD NOT FLUSH AT ALL. Are you kidding me? I called the front desk, and he was going to call me back. I told him about the problem. The front desk clerk didn't call back. I called again. He said he wasn't sending anyone, He said, "Wait a minute, and put me on hold for over 5 minutes. I hung up and went down and said I would have to switch rooms. I had to put on my clothes (I had prepared for bed), come to get a key, switch rooms which was on another floor. I felt unsafe too. The hallways were dark and dingy. I thought I was being followed by a man who got on the elevator with me, who I thought was following me.. Then he turned and went the other way. I was a little nervous. Then there was another incident. This isn't the kind of place anyone should stay in. Nasty, nasty nasty. I am disgusted and have to stay here for three nights. this hotel needs to be gutted or closed.
The health department needs to condemn Travelodge by Wyndham Memphis Airport Graceland!!!! Bed bugs, black mold ceiling falling in dirt everywhere!! Not fit for anyone to be at it’s a real health hazard. Health services will be called. I was very disgusted with this place I have never seen anything so nasty!!!!!
Stayed at Days Inn, Ocean City MD, and was a very unpleasant experience. When we got there, the staff seemed clueless, and had to go check to see if our room was ready. We checked in about 5:30 PM. There were only 2 designated handicapped spaces in the back by the elevator, and when we inquired at the front desk. they blamed it on the municipality. My husband has a pacemaker, and I had a knee replacement several months ago, so that was an issue.
On Wednesday evening, June 5th, around 7 pm, there were several male teenagers 5-6 that got off the elevator and started chanting very loudly all the way down the hall to their room. I did notify the hotel staff and they seemed quiet after that. At 12:30 AM, however, I was rudely awakened by a door slamming and people screaming down the hall again. It took 3 more hours to fall asleep.
The room was small, but adequate, and I did want an oceanview and I definitely got that, which is why I gave it a rating of 2. But the bathtub was very slippery, and needed a mat or anti-slip device. When the sheets were changed on the second day, they were stained or dirty, and I had to cover with the top sheet. The freezer did not work well and melted my ice cream. I addressed my concerns with the manager on Thurs afternoon, around 3:30, PM after hearing an irate woman in the parking lot screaming and "F" ing everything. I felt bad for the families with small children. (that was before I discovered the dirty sheets). The manager gave me an attitude, and told me she could not control what the quests do during the day.
By Friday morning, I could not wait to leave!
This by far was the worst hotel stay I have experienced, and think you need to re-evaluate this facility and the people running it.
I cannot believe that an establishment with the Wyndham brand, would be this unacceptable. Typically, your brand is usually much better than this, and will make me think twice about staying at a Wnydham in the future.
Couldn't breathe the room smelled so bad of smoke. Had a coughing attack. Had to change rooms. Pool was inop first day & when I went down the second day the chairs were so worn you can see the form I side.
Stayed at your Travelodge in Ohio on Route 36 Delaware County this building is in need of serious repairs outside the sidewalks are busted it every crack their I'm handicapped at every entrance there's not a ramp you have to step up onto the sidewalk inside needs help wallpaper needs replaced in my room 138 no lights in the bathroom and heat section just bear wallpaper dirty around the floor things need touched up and fixed in the room the chair at the desk is broken it's just old and needs repaired and evidently they don't do it sorry but I'm 62 and handicapped and I don't want to be in a place like that you know it's it's hard for me storms went through the night we stayed there on Memorial Day my husband was feeling in at the englefield oil right across the little Street he called me the sirens were going off for tornadoes you couldn't hear them in the rooms no notification at all from the hotel this is the middle of the night it's not right so I'm not happy with this day you try to get a room that is Affordable because you have other hotels there and you expect it to be decent but it's not I did not take pictures because you should have someone out there looking at your hotels I believe and taking care of the problems don't trust your management people to tell you because I've been in business my whole life I kept it on their profit sharing or whatever and they're not going to tell you
Microtel Inn & Suites by Wyndham
612 Nikles Dr, Bozeman, MT 59715
Upon checking into the hotel, the front desk attendant ignored us until he finished an entire conversation with another employee that was not work-related. When he did finally help us, he kept saying my card was declined. I told him there was no way the card was rejected and that the hotel room had already been charged to my card. He finally stopped after the 3rd try when he realized the room had already been charged as I had initially claimed. After checking into the place we went to dinner, we got leftovers, and when I went to put them in the hotel room fridge, it was already full of old mold food. I went to the front desk to make sure the room had been cleaned. An older woman heard my complaint and decided to join in telling the assistant how she had checked into room 108 late the night before around midnight and that upon entering her room she realized someone had vomited on the floor and it hadn't been cleaned up. She went out to her own care got Lysol sprayed the vomit and put a towel over it until she could get ahold of housekeeping the next day. The guy acted like this was normal and blamed all of the inconsistencies on "New foreign exchange housekeepers." The desk clerk did come in and clear the old food from the fridge. We then attempted to use the pool that was as cold as an ice cube. When I got back to my room for the last time that night, I went in to take a shower, but there was no shower curtain. I still wasn't given a shower curtain the next day and had to spend 20 mins after my shower cleaning up the soaked bathroom. Horrible! I wish I could give this place no stars!
June 2nd guest in Travelodge Chilliwack BC.
Blanket on bed between sheet n cover was badly stained w either blood or vomit. Contacted front desk, handed over disgusting item. Night mgr said she would talk to housekeeping as did front desk staff staff n checkout.
Also found condom wrapper behind night stand between beds when plugging in apnea machine.
Later in evening shouting, yelling, noisy, sticky substance all over hallway, power Drink bottle in front of our door. I am recovering from knee replacement surgery, almost tripped n fell.
Awful stay. Refund please. Folio #.55665, membership #193209994C.
Do have pictures of blankets on my cell.
Why no hazmat procedures, where is security, why the main toilet out of order, staff n guests using pool toilet.
Not night managers fault. I’m sure GM is aware of fault procedures and has given specific instructions to staff .
Thank you
Frances Lolacher
I do not have a complaint, however I do about trying to write something good about one of the locations I stayed at and being cut off my call. I will start with a positive with the Wingate in Tupelo Ms. The property very clean, staff wonderful. The fact that is was a non smoking facility was GREAT to me even though I am a smoker . I do not smoke in my home the smell is horrible, however I do love the fact that this location had an area for smokers , I felt very comfortable in this area and met a lot of wonderful people, I did not fell like I was offensive to any non smokers I would suggest that all of the properties you have would have a location like this very much enjoyed our stay. My son and family live there and when we go back it will be at this location. Thank you very much
Check your credit card receipts!!
The hotel places an additional $75 hold on your credit card. Your pending amount will not match your hotel receipt. Additionally, we were charged for someone else's room and another random $87.03.
The hotel restaurant also has some issues we discovered after noticing the additional charges. We had 2 additional charges $25 and $34 (possibly drinks we did not purchase) and the dinner receipt did not match the charges to our card.
The worst part is the lack of customer service. We were bounced around from person to person at the corporate office, and no one claimed 'ownership' of the resort in Newport RI. We were left to resolve the dispute with the very unhelpful and knowledgeable front desk manager.
The restaurant is owned and managed by yet another company, and we are still trying to resolve the charges.
The bottom line, avoid staying at this hotel if you don't want the hassle of disputing erroneous credit card charges!!
This is exactly why we are HILTON people. I expected more, Wyndam.
We had reservations at a Microtel by Wyndham in Lexington Kentucky on June 1st through Booking.com. Address for hotel is at 2240 Buena Vista Lexington Ky. Hotel ID # is 27894 and the manager's name was Josh. He called at approximately 1 hour before we were to arrive and said my credit card had been declined..I gave him another and he said it was declined also. My daughter gave him her number and it was declined...he said he would have to cancel our reservation but gave us until 6:00 pm to pay with cash. We stopped at an ATM and retrieved enough cash to pay for our room. Not sure why we could get cash but our cards were declined by hotel. When we got to hotel the front desk ran my card and it was excepted. Paul McCartney was in town for a concert and we had tickets and had tried to get another hotel and all rooms were booked everywhere. When we checked out the next morning a couple of people said he did the same thing to them and they had went through Booking.com. Also told them and us that out of 60 cards that were run ours were the only ones declined. We had made our reservation last December. We think because Paul was in town he was trying to get our room cancelled so he could charge a larger rate to someone who needed a room. I called my bank this morning and they didn't show at anytime that my card was declined. I am very disappointed that this happened as it never has before..and have stayed at Wyndham hotels many times. He may have tried this on other people. Thought you should be informed because it caused us a lot of distress and to other people too...knowing that it was going to be impossible to find a hotel that wasn't already booked up.I don't want this to happen to other people because of this incident. The hotel was very nice but this experience could turn me and other 's away from booking your hotels.
Engaged the hotel for 2 nights ( Days Inn 2387 Berlin Turnpike, Berlin Ct.) to attend family gathering in Middleton CT. Checked in and left to attend function.. returned at around 10:00 PM and found water around the floor in bathroom next to toilet. The next morning reported it to the clerk at front desk. Also told them that the drain in sink was not operating and sink was backing up. Put towels around the toilet to soak up water.
We left the next morning. The only thing that was fixed was the sink.
I picked the Windham due to past experiences while working. Always found them clean and functional. This hotel was what we considered dirty. Mirrors in bathroom had what appeared to be hairspray all over them
Needless to satnot a good experience at all
Had to wait awhile for the hotel to do something. I never taught to go to a bathroom and see nasty toilet not being clean. This is unexceptionable. I was in room 1741 at Wyndham hotel downtown Pittsburgh. Clearly, this hotel shouldn’t not be wasting property in downtown like this. I am very frustrated that I have to see this so I am sharing it with who it may be concern.
I checked into the Hawthorne Suites, 8737 Baymeadows Rd, Jacksonville Fl, today around 5pm. These are the conditions I found my room in. I would like to speak with someone regarding the sanitary living conditions and file a formal complaint. I have already contacted the Hawthorne Suites customer service line and reached out to the CEO of Wyndham Hotels and Resorts.
I do not have words to describe these conditions, which I believe pose a significant risk to public health and wellbeing.
I look forward to talking to someone on your team!
Check in to Wyndham property may 24, 2019 appx 4pm paid for 2 nights room 416 paid $434.00
Wyndham Providence Airport
1850 Post Road Warwick, RI 02886
Upon arrival to room 416. The floor looked like it had not been cleaned in a week. there was peanuts, food crumbs, hair, plastic on floor. Two small flying bugs were on the desk top. the little shampoo bottle had been previously used and less than half full. the handle to closet door came completely off when we open the door. we called and requested a manager come to the room. Manager Rita Harfouch came 20 minutes later with bottle of wine and free bkt coupons. we first showed the manage the bugs, the shampoo bottle and the dirty floor.also the ice machine was broken. we request manager rita move us to a clean room and requested a refund for the 2nd night. rita returned 50 minutes later and gave us another room key. manager rita said she would take care of the 2nd night refund and call me to confirm. we checked out of the hotel at 5am next day. manager rita never called and never returned our emails or phone messages. 5 days later(may 29, 2019) we checked our credit card statement and noticed an additional charge of $118.53). Now june 2, 2019 I called/email rita inquiring about the charges post check out. I have called the hotel 3 times today and have been left on hold 15 mins +. PLEASE HELP ME WITH MY CONCERNS, IM NOT GOING AWAY. I AM A FREQUENT TRAVELER AND HAVE USED WYNDHAM MANY TIMES AND ALWAYS SATISFIED. I FEEL LIKE I'M BEING ROBBED. PLEASE CONTACT ME AT 386-492-4647 east cost time. this property is filthy. the service was pathetic from the check in process to the dirty hallways and rooms.
I stayed at the Wyndham in Freeport Bahamas was horrible. I checked in at 3:00 pm May The manager was nasty. I couldn't get in my room they keep sending me back and forward to activate the key after the fourth try i told them i can't keep walking back and forward i just had knee surgery. they called the grounds person. He had to go threw the patio door .he said he had to change the piece where you put the key in . After we go in the room there was bugs. After waiting 3 hours they finally put us in another room. Once we got into that room the Tv didn't work and the refrigerator was broken. Now we had to wait for someone to fix those things. I just wanted to change and go to eat and go sit on the beach. sat on the ground in the hot sun they didn't offer us anything to drink..
Ok first they sold us a package and then we got something totally different then what they promised. Once we listened to the recordings and got ahold of supervisors and finally got what was actually promised to us, it took about 2 weeks to get everything squared away! so we were already pretty frustrated with everything by the time we got to our hotel. Then they said my husband and I had to attend a presentation but we had our kids with us on vacation and did not feel comfortable leaving our small kids with some stranger so just my husband went to the presentation while I stay with our children. Then they told my husband that I HAD to he there and that we would have to pay for our hotel stay and we would not get the $129 back that we paid ahead of time or the $100 taxes that we had to pay once we got here, which we didn't know we had to pay till after we paid for the package. There was just a lot of fine print and loop holes and to be honest it was the worst experience of trying to get a hotel stay I've ever had to deal with in my life. I suggest just going on trip advisor or expidia and just getting what u pay for up front. Now we have to pay way more then what we would have ever paid for a hotel, plus we lost money and time all because we didnt want to leave our kids with a stranger they provided , it was just a horrible experience and honestly I hope I can warn other families about this so they don't have to go through the head ach or the money loss which we have 5 kids and can't afford any of this! We should have just bought our on hotel rooms like we normally do!!!! I'm disappointed I'm frustrated and I feel like I was done wrong and cheated and scammed
Ramada by Windham in Fishkill NY. I reserved 2 rooms.
Check in is at 3:00. We got there 4:00 room was not ready.
No fridge, no microwave. Bed was hard as a rock very uncomfortable, bad odor in the room. We went down for breakfast at 8:00am next morning and most of the trays of hot food were empty and what wasn’t empty was cold. Back door to outside was not locked.
Poor Sevice a Wyndham Garden Cheverly Md. 5/23-/26/2019. No A/C on lsat night of stay. Call upper management, no response. Room had holes in wall. Bathroom door damaged. House keeping not very good. Request refund for stay.
I stayed at La Quinta in Greensboro, NC 5/28 - 5/30. It is nice and is pet friendly and I stayed due to HVAC breakdown at home. The lady at checkin couldn't have been nicer or more proessional, the housekeeping staff I encountered were great but the guy at the front desk on check out day, 5/30, needs customer service skills! When I left my room cards, he only said "your receipt will be mailed by Expedia." He never asked how my stay was, didn't say thank you, NOTHING ELSE. Looked like he was mad at world. WHO doesn't even say "thank you?" I intended to stay one more night and he told me he couldn't honor expedia rate (despite I had been there two days) wouldn't help me at all and wanted to charge $109 when I paid $76 per night. I looked online and rate was $85 so I don't know WHERE he got $109 he was trying to impose on me, but I left. IF I hear back from you, I will go back there, I will recommend that place. Otherwise the final experience really was unpleasant enough I don't know that I would recommend or go back.
My family and I stayed at the Ramada by Wyndham in Indianapolis Indiana on Friday, May 3rd. Checking in was easy, we got to the room and found big holes in the ceiling of the bathroom, the wall mounted hair dryer only half way screwed into the wall, cob webs all over the ceiling, exposed pipes, dirty stained bed linens and wall paper peeling off. We ask for a different room and was moved only to find the second room in almost the same shape. We then ask for a refund and was denied. I have a couple of pictures just to show how bad they were. Please feel free to contact me with any other questions or more pictures.
Had put an deposit down on a room told them the day before I need a early checkout because I stay 16 hours away had to be at work and couldn’t checkout at 9:30 need to checkout at 4:00am they told me that was fine so when I got ready to checkout they lied and didn’t want to give me my money back I also work at a hotel and I have never knew a person not to be able to checkout when they got ready
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