Wyndham Hotels Complaints Continued... (Page 15)

I stayed at your Wyndham Garden in San Jose and I am not happy .

Below is copy of the email that the GM refused to answer me . Mr Andersen

Okay so I stay at your hotel on Friday night and I was not informed by Melia that banking with Wells Fargo would be an issue for my billing so you guys took 200 plus out of my account so I had to eat crackers for supper. Then the next day you guys put the money back into my account and now I get a negative because you guys charged me again for the room ???

James Reitz

I was a guest of Your hotel in Jacksonville Nc from 5/16 to 5/18. My Marine son was having surgery and I decided to stay closer to the hospital on base. The room was horrible. The smell of smoke was unbearable to the point that I purchased my own air freshener. The cable remote was brokee in two pieces. The bathroom was filthy with mold in the tub and hair all over the floor that II had to clean what was left behind. The day of my sons surgery I returned to have a light streams of water for hours to include the shower and the sink and the toilet which was unflushable . I have stayed at many of hotels in the area and have never been so disgusted to have paid for and had to stay in such a disgusting place. The lobby looks nothing like the rooms and the rooms on the website are deceiving from what they actually are. I wish for reienbursmen and will be contacting the better business . I can't understand how this hotel has a 93 A rating in it's obby.

My family, the Stone family, has scheduled our annual family reunion in Atchison, Kansas, the birthplace of most senior members in our family, for July 19-21, 2019. My sister-in-law, Dr. Jessica Stone, contacted your hotel months ago and reserved a block of 15 rooms for the family. At the time, Jessica was told that family would have until June 15th to make their reservations. After this date the rooms would be released to others.

I called your hotel this morning (5/21) to make my reservation, but the AmericInn-Wynham employee (Rachel?) I spoke to said that the rooms had been released and were no longer available. She also said that my sister-in-law had been informed about the cancellation of the rooms by someone named Kim. Following my conversation with your employee, I contacted my sister-in-law Jessica to see what the plan was. She promptly reached out to your hotel, then relayed back that she had *not* been contacted by the hotel about the cancellation. I called your office back, spoke to Rachel, and she further informed me the Stone family contract had been denied in order for your hotel to honor a contract with another party!

I am appalled that your Atchison hotel would conduct business in such a manner. This action threatens to topple our reunion plans. Please address and remedy this situation as soon as possible so we don't have to cancel plans for 70+ people.

Shannon (Stone) Santschi
913.980.8804

I was a guest at Bat Sheva Jerusalem May6-12.
The worst hotel I’ve ever stayed at.
On May 11 my daughter and I went on tour from early morning and when returning I found that my iPad had been taken. I should have put it in safe but as it was early and I was in a rush, I just shoved it into my suitcase. Anyway, I was so shook up and told the person at the desk and she said they would investigate. Anyway, to make a long story short, I didn’t receive even an acknowledgement from management that the incident happened for a week and that was only because I emailed. And, not even any kind of apology. They claim that no employee took my iPad while I can say with 100% certainty that someone took that iPad from my room. It is unacceptable that a hotel can have dishonest ppl working there with access to guest room keys!
Apart from all that, I can tell you that housekeeping is minimal. No clean glasses and dirty plates left by elevator for at least 24 hrs. The closet has a refrigerator in it that lets out so much exhaust heat that whatever is in there gets hot. Hanging rod up so high with attached hangers- impossible to use. The people at reception are unfriendly and indifferent. A friend of mine was also staying there and the taxi driver who came to pick her up was yelled at and questioned as to where he was taking her. Unbelievable!

Super 8 in Breaux Bridge LA is a hotel we have stayed at before but I have to say I am surprised Wyndham has its name associated with them. The walls in bathroom were dirty. Cobwebs on ceiling. Light fixtures needed paint. I would like to upload pics.

Stayed at La Quinta BY Wyndham at 1301 Huguenot Rs in Midlothian, Va. on 5/15/2019. Paid for 2 rooms both rooms had two beds each and ALL FOUR BEDS were dirty. Called front desk and was given two new rooms with king size beds, only to find out that the toilet would not flush in one room. At 1:00 am a man unlocks our door and enters because Trey the young man own checked us in did not record the fact that he had assigned us new rooms. And the Next morning at 7:30 am we were awoken by a very angry knock on our door from management demanding we come down to the front desk. Once there we were accused of being squatters. This hotel doesn't even rank high enough for a tip of a corner of a star. I would NEVER recommend this hotel to anyone.

I stayed at the days inn I normally stay there never have problems . I’m assuming it was the area and the people . They were very rude and not welcoming. Paid 89.59 in cash had to have a card in file was charged the 89.59 plus 150.00 for a smoking fee. I never once smoked in there. There was Tobacco in the trash where I rolled my cigarettes but there was no smoke smell or butts in that room . I feel like it’s a way there getting money from people because there is no proof that I didn’t smoke in the room . this is a issue that should be easily solved once I checked out they never once said the room smelled like smoke so then they shouldn’t Have charged my card once they checked and seen there was no smoke. I feel like they went through my trash and seen tobacco in there and just felt they could say I smoked in there which isn’t correct also have a receipt showing I paid cash so I shouldn’t have been charged 2 times

Please check the travel lodge in tacoma wa by the army base they are attaching the Wyndham name to a very shady place not.only very dirty it's expensive and unsafe with terrible front desk people .I truly think you should have them stop using your good name ..its the worst.place I have ever seen in my life

Dealing with Wyndham Customer Service is at best frustrating. Their English as a 3rd language call centers make communication difficult. The alternative email option to their complaint dept is a farce in that they limit the input. The corporate message becomes, "we want to appear to know where our problems lie, but we don't really care for the details. We hope to give you the impression we care if you have issues with a property, but we're not going to do any follow-up, so the details aren't important." The fact there is no ability to add pictures to an email nor the ability to contact anyone in the corporate hierarchy speaks volumes.

Very poor Service ... trying to file Complaint: filed Complaint on-line, #1334794, was sent a “blanket e-mail”, to call Customer Service, directly: did that, on 5/16/19, my Complaint was not found: Account Supervisor, was rude, did not offer any Resolution ( Jessica / Canada Office ).

Have never experienced such rude discourse, for a Complaint: cannot get Situation resolved.

Found fresh blood stains, on my Pillow Case ( 5-6 ): took Pillow Case to Front Desk, upon checking out: was told to call Manager, on Mon., did that, still only given a 50-60% discount, at that particular Wingate/Wyndham Hotel: Blue Ash, Cincinnati, Ohio

Followed up with Account Supervisor, Jessica, who was extremely rude & did not aide in getting Sotuation resolved.

Wyndam Destination - 515 Gravier Street, Suite 200, New Orleans, LA 70130, (504) 558-5887. My girlfriend and I were on vacation on 10-13 May in New Orleans and experience one the most unprofessional form of behavior by your Wyndam Destination sales team during our visit. We happen to stroll into one of your Travel locations looking for places to go during our visit. We agreed to listen to the Wyndam 90 minute sales pitch about buying into the Wyndam Destination property. During the initial pitch, there was no obligation that we had to make a decision. For sitting through the 90 minute overview, we would be given a Riverboat cruise along the Mississippi that included a buffet for $20. However, two of your sales personnel, Scott, Branden and some other unknown person tried to box the two us into a corner into signing up to Wyndam property utilizing unprofessional behavior or rudeness, intimidation, stall tactics, played the guilt card, lack of patience, lack of candor, and many of their failed leadership traits. They even had the nerve to blame me and my girlfriend of wasting their time. They could not answer any of our questions pertaining to taxes, property value, etc. When shown one of your properties, it was as if we didn't matter. They tried to continue to force us to sign up to a Wyndam Property. As a result, we spent over two-half hours of our vacation dealing with this. They refunded our $20 but knew that the Riverboat cruise that we signed up was sold out the day prior, but provided us a $25 gift card. But, nothing can erase the unprofessionalism we experience. I spoke Joseph J. Simons - FTC that your team in New Orleans may have violated the law in Truth in Hotel Advertising Act of 2016; and USC 3617 (Interference, coercion, or intimidation). Our vacation was almost ruin because of your Wyndam Team.

05/15/2019

I filed a complaint on May 5,2019 with Safe Harbor about one of your hotels the Super 8 in Taylor Michigan. Below you will find the letter that I submitted to Safe Harbor after getting no resolution through Super 8. Out of respect for your company I felt it only right to inform you of my actions. I understand that this hotel is independently owned but the name Wyndham is associated with this hotel . As I stated in the letter below I do have photos to verify my complaints.I would appreciate a response.

Safe Harbor
PO Box 30495
Tampa FL 33630-3495

This is in regard to your letter dated 4/23/19. You have ask for more information about my dispute of a bill at Super 8 Motel on 4/13/19 reference #24690519104036803350241.

We arrived at the Super 8 on 4/12/19 around 11:30 pm and checked in. When I got to the room the key wouldn’t work. I went back to ask for another key and met the manager at the elevator, he came to my room and tried his key. His master key didn’t work either. We found out later the room was under construction, I would of thought the manager would of known.

He then directed us to a second room 5 rooms down form the first room. He used his master key and opened the door and let us in. I noticed right away that the window was open all the way without a screen. I thought to myself maybe housekeeping had forgotten to close the window. The manager said I could come and get the key in the morning. At which point the manger had left and as I always do I checked the beds. When I pulled down the covers on one of the beds it hadn’t been cleaned. There was grass, dirt and leaves in the bed. I went directly down to the desk and told the manager that the bed was dirty and requested another room. By now it is after midnight and I had no choice but to stay there because there weren’t any other hotels with vacancies available in the area.

The manager now gives me the key to my third room. When I got to the room it was apparent that the door had been damaged at some point and the door was extremely hard to open and close. First thing I noticed when I entered was the strong smoke odor. I checked the beds and they were clean, at this point I just want a shower and go to bed. As I went to close the bathroom door I noticed that the door had been damaged by what looked to be a fist. The hole had been covered up with a brown looking contact paper that didn’t even match the door. I then noticed as I tried to close the door that the door handle was loose coming off the door. I went to use the toilet I about fell due to the fact the seat was loose. I got in the shower I then noticed the grout was nasty and looked like it hadn’t been cleaned in ages. I heard the rattle of the exhaust fan when I looked up I realized that the cover was hanging from the ceiling. Needless to say my shower was not relaxing after almost falling, the nasty walls and annoying noise in the small bathroom. At that point we all went to bed exhausted from four hour drive and being shuffled from one room to another then another.

The next morning we realized there were only 2 bath towels and two wash cloths for the room. I had already used one of each and my daughter and son-in-law needed to shower. My son-in-law went down and ask for two more towels and wash clothes. My son-in-law was told he had to bring the dirty ones which he tried to explain were being used by my daughter. The day manager wouldn’t give us any more towels. While he was trying to get towels I decided to get dressed. I had left my bag next to the refrigerator and as luck would have it the refrigerator had leaked water all in the floor which saturated my bag!!!!! Needless to say I had the pleasure of putting on wet clothes from top to bottom and even underneath!!! I at that point I went down to the desk to have a conversation with the manager again.

I explained to him my issues from start to finished and said we would like to cancel the night of the 14th. The manager said I didn’t give a 24 notice so I couldn‘t cancel the room reservation for that evening. I said I wasn’t paying for that evening I was cancelling. I also told him that I felt I shouldn’t pay for the previous night because of all the issues. He said I could check out and cancel the room for that evening but I was going to be charged for the previous night. I ask to speak to someone else he said he was the person. There I was 270 miles form home and now had to find a room. Fortunately we were able to find another place for the evening.

I tried to resolve the issue by calling the Super 8 on April16th by asking to speak to the manger. It took three calls before reaching her on April 17th. I talked with her and explained what all had happened. I explained to her the details of my experience and that I wanted a full refund. The manger refused but did offer a 10% discount of a room for a next stay there. Really? Did she really think I would go back there? I told her that her offer wasn’t acceptable. Then she said she would talk to the other two men and get their side of the story and call me back before 5:00pm that day. The manager didn’t return my call that day or the next day. I had to call back repeatedly to speak with her. After two days of trying to contact her I reached her on April 18th. At that time she offered me a refund of 50%, which I refused because it is the principal of the issue. To me that is saying it is acceptable for the Super 8 to treat guests the way were treated. It is also false advertisement when you look on the website and view how the rooms are presented.

To sum it up I was not pleased in any way from the moment I registered until I checked out. Due to all of the issues, some of which were safety issues I feel I am due a full refund. I do have photos as proof of neglect at Super 8.

Thank you I look to resolving this issue.

Claim Number: D1910601078

Jessie Morton

Stayed 5/11/2019 to 5/13 at Baymont by Wyndham in Canton, MI.. Was charged a 150.00 smoking fee. Did not smoke in room. Also charged 85.00 for something else. I got the smoking fee reversed (house keeping checked our room and agreed we were NOT smoking). However there is still an 85.00 charge on my Visa and no explanation from the hotel. I've called Baymont Inn and Suiteds in Canton 743-981-3796 and have received absolutely no assistance. I'm very disappointed in my stay and also the way they handled this fee. Do they charge everyone this nonsense and hope they get away with it? You may respond to me at jimlitwiller@yahoo.com or call 989-455-1160.

We tried to rent two rooms for 2 days due to construction work being done on our home. We were told it was policy not to rent to locals. We had to have a place that allowed pets, so we were limited on places we could stay at. So we had to go to another hotel just down the street, which had higher rates.

We have always used Wyndham when traveling and reserving for when family was coming in town. We will no longer be a loyal customer and made sure our friends an family new of their policy not to rent to "locals"

Allie Walden

After talking to Wyndham hotels customer service about a serious complaint on one of their hotels. I was told a supervisor would call me for my address to issue a refund within 48 hours. That was two weeks ago. Now I can not get a response from anyone and no refund was issued. I had to leave their hotel because the room was a safety hazard and completely unsanitary. Stains, odder, and black mold to list only a few.

I stayed at the Days Inn Hotel in Denton, TX May 9 thru May 11, 2019. The entire experience was unbelievably negative and unpleasant. Because we were arriving after 12 Midnight, I needed to notify he hotel of this. When I did, I was told that I needed to call that evening by 11 PM . I explained that I would be flying and unable to call. I was then told that I needed to send an email confirming that I would be arriving late. I did this and had a friend who arrived earlier confirm that we were coming. I realized that for some reason the room was booked for 3 nights. I explained that I would only need 2 night. I was questioned as to why the change. I said that I did not realize the reservation was for 3 nights but that we would need to return home because a family member was ill and had been placed on Hospice. No concern was voiced by Rhema, I think that was her name. She told me that it would not be a problem but I needed to contact Expedia. I told her that the reservation was through Travelocity. I contacted Travelocity and was told that there would be a rate change because of changing the room dates. I agreed to a change as it seemed a small amount.Neither party ever told me that I had the option of cancelling the room. On arrival at the hotel, I was told that we would be given a single queen bed. I said that I had requested two beds. I was told they didn't have any and was given a king bed. The room had an old, musty smell. The towels were thin. We heard noises coming from behind the wall which may have been rodents. Our room was not refreshed during our stay. The staff walked past customers and did not speak. The dining area was dilapidated with holes in the walls. The sausage looked dry on both days. There was not even any tea bags. However, my worst experience at this place was on checkout. I questioned my bill. I was told that the extra charge was because I had requested a king bed. I said I had requested 2 beds and was given a king bed and never was I told that there was a change in the price. In front of me Rhema called the person who checked me in. I said you don't believe me? She said I do, I just have to verify. After calling she then said that the price change was because I changed the number of nights and this caused a rate changed. When I questioned this further, the manager, Max, came charging out of of what appeared to be an office, yelling at me, saying this was the way it was. I told him that I was going to get my husband because no man was going to speak to me this way. Rhema then said she was calling 911 because I was creating a disturbance. I decided to leave because i was already stressed out. I told them that I would be contacting corporate and they said go ahead. I have never been treated in such a terrible manner in a hotel. The room was terrible, the hotel was terrible and the staff was terrible. I will not be returning to Days Inn or any Wyndham property.I will look forward to hearing from you to resolve this issue. If I could give 0 stars, I would.

TO WHOM IT MAY CONCERN:

I'm having big issues with your Microtel at 155 South Stewart Ave, Ridley Park, this evening.

When making reservations, I was originally told that I could get shuttle service between the Philadelphia International Airport and Microtel Inn & Suites by Wyndham.

Upon arrival at the airport on 11-May (Saturday), I phoned the desk for a shuttle pickup and spoke to Carley. Carley informed me that the shuttle was unavailable. Carley told me to take a taxi, keep a receipt, and she could reimburse me.

On the phone, I expressed concern of a 4:00am shuttle to the Airport on Sunday morning (12-May), and she reassured me that there would be a shuttle available at that time.

Upon my arrival, I presented the taxi receipt, and Carley informed me that she doesn't have enough cash to cover the receipt, and I'd have to wait until Sunday morning when you arrive to obtain reimbursement. The taxi fare was $18.60, and admittedly, it is very unbelievable that Microtel doesn't have enough cash on-hand to cover this level of expenses.

When I asked if there would be a manager (Brian Carlson) or assistant manager (Jessica Beckett White) at the Microtel by 4:00am to reimburse me,...and she said no. Carley gave me the assistant manager's business card to send Jessica an email on the issues. I emailed the manager and assistant manager about what transpired, but I haven't heard a word from them to-date.

At this juncture, I was concerned and skeptical that it there 'might not' be a shuttle at 4:00am, then I'd be responsible for my own transport back to the Airport. Admittedly, my concerns for a return transport was alleviated the next morning, since Eric (the driver) was present to provide transportation.

Additionally, at 10:30pm that evening of 11-May, my wife phoned Carley at the front desk to provide our room 206 with bath towels. There were none in the room.

Carley stated that she'd have them delivered soon.

My wife fell asleep in her clothes on the bed with the expectations that the towels would arrive momentarily,.....BUT they never arrived. She ended-up just sleeping all night in her clothes by-default.

The following morning at approximately 3:30am, we phoned the front desk and spoke to Joann at the front desk. We asked her for bath towels and told her of our story from the previous evening.

Joann had the towels delivered to our room within about 10-minutes after speaking to her.

We can see that there are issues at the Microtel Inn & Suites in Ridley Park, NJ for which the management needs to address.

We request full reimbursement per Carley's promised on the $18.60 taxi that got me to the Microtel on 11-May.

Additionally, we request partial or full reimbursement for the $126.55

Thank you for any consideration.

Respectfully,
Linas Roe
4914 Lowell Drive
Ave Maria, FL 34142
239-228-7161

Wyndham Denton / Days Inn.
I have stayed for pleasure and business with Wyndham for many years in the states and abroad and have never received such terrible accommodations. My husband and son and I went up to Denton to look at UNT as a possible school for my son. We were supposed to stay for two nights and only stayed one and moved to another hotel.
When we arrived my husband and my room's bed had springs coming out of it and we needed to switch rooms. In the new room, you had to be careful when taking a shower to not cut your feet on the broken plaster. My son's room had big stains on his bed cover and sheets that made me google how to detect bed bugs. Something that I have never thought needed to be done before. The rooms smelled musty and the A/C units were so loud that we had to turn it off. In the morning I went to get coffee and there was absolutely no sugar. When I ask for some, I was informed they ran out and to drink it without.
The people working there were very hard to understand and did not want to have questions posed to them politely. The woman behind the counter just stared at you until I asked if she understood what I was saying and stared back until she made a comment. Seriously, unprofessional made me feel very uninvited.

I understand that this property is not fully owned by Wyndham instead run by a subsidiary; that said, I would not have booked a room if not for your name on the property. We went across the street to a Hyatt that was $20.00 less and very comfortable. We will be going to different colleges and will not be staying in any Wyndham properties since I can not be sure that the accommodations will be up to par with what Wyndham use to stand for.
I informed Booking.com of the terrible service.

Respectfully,
Mona D'Aunno

I used the Wyndham Rewards app to make a reservation at the La Quinta in Brownwood, Texas. After my 5.5 hour trip, I arrived in Brownwood and drive straight to my daughter’s college apartment to help her pack up for the summer. We worked until midnight and I left to go to the hotel where I was told that my room had been given away! The employee on duty said I didn’t have a credit card in file and when I wasn’t at the hotel at 7, they decided to give my room to someone else. I pulled up the Wyndham app on my phone and showed him the credit card that is on the app! It didn’t matter, he didn’t care. They had no rooms. I told him that I have been staying at this La Quinta for three years and I always show up! I’m completely disappointed in how I was treated. I will never stay here again. This is unacceptable. You can’t treat people like this!I didn’t arrive in Brownwood until 8:30 because I was driving from Houston!

Arrived at my prepaid accommodations on 5/7/19 at 11:45 pm at the Super 8 Hotel in Winona Minnesota. the room was clearly not vacuumed/cleaned in some time as there were tree branches/twigs under the covers draped over the bed when I pulled back part of the bedspread. Was afraid to sleep in the bed so laid on top just to get through the night. Checked out around 8 am. Will never stay at this establishment again. Stayed here over a year ago and it wasn't as bad. They clearly do not care what happens to the place. Called to make a complaint and they wouldn't do anything.

My son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Not once did the website say that this hotel is making changes, or things are broken and not available. Such a disappointment and so dishonest!

Bali Hai Princeville Kauai
In the description it says that it is a quiet place for down time..... Not a chance.... Screaming kids at 6:00 a.m. not to mention late night bag playing at the pool area.... The resort itself is beautiful the staff is awesome... But a few are looking for peace and quiet and relaxation this is definitely not the resort for you.. Now for a family vacation with the little ones perfect place. Also do not count on any help from the concierge if you have made reservations for any activities online it seems they want nothing to do with helping you if you have not made the reservations with them.... I have something to add to this review we attended a local luau and since we did not attend their sales pitch on buying a time share here, they let 26 people go on ahead of us that had attended the sales pitch. We had paid for our luau and our transportation we had no voucher. And little did they know we already own a timeshare here (RCI)but we will never come back And I will never recommend this place to anyone all they want is your money.... Like I said the grounds are beautiful and the regular staff is awesome but the concierge is terrible they literally ignore you since you did not book with them or attend their sales pitch... Everybody is a paying guest here no matter if they own a timeshare or not everybody should be treated equally .
Kelly Snyder 309-502-1852

Hello, my name is Maria Hampton and I was a guest this past weekend at your hotel. Unfortunately, I am very displeased with the service and quality of your establishment. I am especially upset because my family and I were visiting guests this weekend for my daughter’s graduation from the University of Florida.

To begin, we checked in on Friday, May 3rd around 7PM. There was a large water stain in the ceiling above one of the beds and the room was not vacuumed or prepped for a new guest. I also issued a complaint for loud music playing next door that was not addressed. My room number was 144.

On Saturday, May 4th, my disabled sister was changing in the other room I rented, room 146, when one of your employees walked in on her changing. They did not knock on the door or apologize for the incident. When her husband went to the front desk they said, “Oh, we should have given you a ‘DO NOT DISTURB’ sign, sorry.” Why was this not included during our check in? I also did not get one. I am curious on your employee standards for cleaning rooms and if this is taken seriously at your hotel. This especially concerns me because my towels were also not changed.

To continue, there were more problems this day. When I returned from my daughter’s graduation dinner around 12AM there was a group of people smoking marijuana and drinking very heavily outside of our room. I was especially disturbed because I had my 12-year-old son and mother with me. This is incredibly inappropriate. Not only was this an issue, but also when I quickly tried to enter my room my room key was not working! When I went to the front desk there were a number of issues wrong. First, your employee for the night was not wearing a uniform or name-tag. How am I supposed to know who to address or know who your workers are if they do not adhere to uniform standards? He also was not present at the front desk and took about 15 minutes to come out. Why was he not there?

Regrettably, your establishment did not address these major concerns with any care or efficiency. My family and I checked out of the hotel at 2:45AM on Sunday, May 5th. I was concerned for the safety of my family and should not have been succumbed to these pressing concerns. I need to know what can be done about my payment to your establishment because they did not meet any expectations. Your website specifies, “Hometown Hospitality”. This weekend was far from it.

Again, Baymont by Wyndham suggested they provided, “Signature hometown hospitality. Listening to our guests and treating them like neighbors is what we do best.” Another quote provided by your website. I would like to discuss how we could resolve this manner. The amount I paid does not equal the service I was guaranteed and received.

my son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Such a disappointment and I don’t think I will use Wyndam Hotels again