Wyndham Hotels Complaints Continued... (Page 17)

Very dissappointed in your new pet policy at La Quinta Hotels that Wyndham recently took over. Used to stay at La Quinta all of the time when traveling with dogs, because pets were free. As far as I am concerned you are no longer "pet friendly". I believe you should seriously rethink this policy.

Yourvhotel in Murray/SLC Utah. We have filed one complaint and spoke with someone who was supposed to put us on hold. He took out number in case we got disconnected. We did but he never called back.
Thought I would add this to things you might want to know. A drug counselor I am friends with told me this hotel is one of the best know places to buy drugs from. The dealers rent rooms here a deal out of them.
From the people hanging around, and the needles on the ground I believe it’s true.
I really would like to get a refund. If you read my earlier email I’m sure you understand why.
Looking forward to your reply
Karen Beals
801-647-2183

Good day,
I don't usually do things like this but I thought it was best you know what is going on with your hotel. I am currently staying at the Days Inn by Wyndham Orlando Near Millenia Malll in Orlando Florida. This hotel is horrible. Firstly there are bugs inside the room. There is mold in the bathroom which by the way is bad for your health. The room has a fridge but inside in very dirty. They did not provide us with clean sheets or towels nor was the room clean. When I first came in the floor was very very dirty. This is my second night and I am having a horrible experience at Thai location. If the hotel wasn't already paid for I would have stayed else where. The pictures that are shown online is a lie. Please pay attention to this location and upgrade and renovate this hotel. This was not a good day at all I am very uncomfortable. This gets 1 star

GREED! The proper way to transition owners of any establishment is to shut the business down temporarily, orient the newcomers, train staff, employ enough staff and make sure all processes are working/running smoothly! This was not the case here! Wyndham has bought out La Quinta and it is a mess!!! Day 1: We checked in, got upstairs to our room and the door was open. So I creeped in with my two children and made sure all was well. I alerted the front desk clerk, Jaime, and she said it was probably a simple housekeeping mistake. Ok, that's fine. Then, the room! It was ok, but dust was thick on all light fixtures, air conditioner and bathroom ceiling. There is a reason why they don't post any pictures of the bathroom online, because it's terrible! Extremely dated and cracks everywhere! No trash can in the room had a bag in it! I was so disturbed with the bathroom that I sat up until 5am, we checked in around 11:30 pm, and had to talk myself into showering in that bathroom! Day 2: So I finally decided to release my bladder and take a shower. Well, after about 30 seconds of running the shower the tub began to overfill! By the time I finished taking my shower, the water in the tub was up to my mid calf! We left for the day and got back around 8 pm, our door key didn't work and there was a piece of toilet paper hanging on our outside door handle! Disgusting! I went downstairs and got new cards. We went back upstairs to quickly use the restroom before going to dinner and all the lights were on in the room. My daughter turned the door handle to use the bathroom and the door to our bathroom inside our room was LOCKED! LOCKED! WHY?!!!! Again, I called the front desk and I asked for Jaime. She apologized and said it must be housekeeping. She sent the maintenance man with the key and when he finally came to the room, the key he had COULD NOT OPEN THE DOOR!!! OMG! At this point I am furious as my daughter and I are wiggling around! He had to go back downstairs to get another key which took him quite some time to come back to the room. At this point we had decided to just use the restroom once we got to the restaurant. As we are walking out, he comes to unlock the door and unclog the tub. When we returned the tub stayed unclogged for maybe the first 2 minutes of our shower and once again the water rose. Day 3: We leave for the entire day and as we were leaving, we saw housekeeping cleaning rooms on our floor. When we returned to our room Sunday night, it had never been clean! Everything was exactly how we left it! We didn't have towels, trash bags, toilet paper nor clean linen!! I called downstairs boiling at this point. I spoke to Jaime again and she said housekeeping put in notes that they cleaned our room!!!! LIES!!!! Jaime accommodated us as best as she could. The only reason we did not leave is because it's festival season in New Orleans and there were no doubles available in the city that didn't cost less than $500/night! The best thing and the only thing great about this hotel is Jaime! I would advise anyone to stay far far away!!! Oh and that's not it! Before we checked out this Morning, my husband checked his account. They charged his card THREE times for different amounts!!! THREE! So here again, we went downstairs and Jaime was not there. The lady at the front desk didn't have a clue of how to handle our situation. We also never received a receipt from checking out, because she couldn't do it! She also couldn't print it because two people were trying to FIX THE PRINTER!!!! DO NOT STAY HERE! I WILL NEVER STAY AT ANY WYNDHAM/LA QUINTA PROPERTIES EVER! Note to corporate: Stop being Greedy for money and close your business temporarily to get it operating properly! PERIOD!

I have contacted Wyndham customer service three times in a month to resolve my issue and NO ONE contacted me back. There was a USED CONDOM in my room, trash on the floor, childrens clothing and a toy, and DRUGS; which we turned in to the police. We reserved a room for two nights and cut our trip short because I was NOT going to keep my two little kids in the NASTY hotel. What if my kids had found the drugs before my husband or I did?? Or the used condom?! The lock on the door was broken, holes in the door in the bathroom, and the toilet was FILTHY. THREE SEPARATE time I have tried to directly contact Wyndam to resolve this; all of which I get a generic "someone will be in touch with you within a week." Zero responses, through calling, emailing, and facebook. HORRIBLE.

This motel was a complete disaster. The first room they gave us had dead bugs smashed on the walls. The TV didn't work. You could only get one channel. There was no WiFi. My daughter has an assignment to complete online. She was unable to complete it because there was no WiFi. The telephones didn't work. They weren't even plugged in. when I did plug them in I still didn't get a dial tone or anything. I went to the front desk and told the clerk the problems that I was having. The only thing she said is that there was nothing that she could do. I requested a refund because I wanted to go somewhere else. Of course she couldn't do that either. First she said because it was a third party reservation. I asked her if it wasn't a third party reservations could she do it she said no. I would have to wait for the Manager/Owner. When I expressed my concerns traveling from out-of-town and no working phone system she basically didn't care. I am just not understanding whey there was nothing she could do to accommodate us. The wash rags were dingy. The bed spreads were dirty. The bathroom floor was filthy. NEVER AGAIN. I would like a refund. thanks :(

Platinum member.
do not see all my future reservations on web site
called twice. first time explained problem and then got disconnected.
called back explained problem again. could not get satisfaction from rep. asked to speak to supervisor. put on hold for 15 mins. then told a supervisor was not available. asked to have one call me back. told that was not possible because the call center could not do outgoing calls. ? ?
your customer service is seriously lacking.

can someone please call me back.. you have phone information from my membership in rewards.

thank you

First of all 100 words or less to discribe our stay will be difficult as there were so many issues. Room was dirty, stained sheets, lamp shade stained, no shower curtain which we had to ask for and the one we got was stained, curtains stained and torn. Air conditioner was so loud we couldn’t keep it running ( I did take video of the sound) room was not nice at all. Bathroom was just as bad. All for $130 for one night. Pretty pricey for an out dated dirty place. My husband and I stay at you facilities often when we travel. Never have I encountered such awful accommodations. We will never stay at the Baymont in Peoria Illinois again.

Worst experience ever!! We drive cross country and always stay at these locations. Truck broke down so we got a room. First night there they rented our room out so we shocked when someone entered our room at 12am, front office acted like no big deal, second night 2:41 am police banged on our door looking for someone else, Again front office acted like no big deal, 3rd floor smelled so strong of marijuana made us sick, never cleaned our room, had to go get towels every night, hallways were filthy, staff was rude and inconsiderate.. Again front office didn’t care. We told them about all this every day gave slight discount and said this never happens! After spending $6000 to fix truck this just put the icing on the cake.

I'd like to start off by saying I am not one to complain normally, but my experience at Days Inn in Port Huron was by far one of the worst experiences I've ever had. First off the room was horrible the toilet ran non stop, the tub didn't drain at all, the sink was falling apart literally, the tub was dirty, there was trash sitting outside my door for 2days before being cleaned up, the a/c filters were horrible (I cleaned them myself), the parking lot had trash and cigarette butts all over it, every outside trash container was overflowing with trash. There was clear cut discrimination on my wife and I, when my wife went to the desk to get a new key card for the door the front desk informed us that after already 3 days staying there apparently everyone staying would need to provide their identification cards( which is fine but their foul attitudes towards us as if we knew this and were trying to hid something or someone for that matter was the issue), as asked we provided our license for all occupations. Then as the neighbors came n left repeatedly and very loudly I wondered if they also were asked the same expectation so I asked and they were clueless about that requirement. I do not understand why me and my wife who have been quiet and respectful was asked with such ignorance but not the loud younger crowd of people, made no sense to me, I figured if this was a rule for everyine then why isn't everyone being asked these things?? Not to mention they were younger and we will say loud all hours of the night. I spent over $340 and just know it will be my very last time ever! Very DISSATISFIED!

I was informed that I am on the "Do Not Rent" list at 2 Laquinta hotels in the Naples/Bonita Springs, Fl locations!!! All locations within a 20 mile radius!!!! One, I have never even been to! There NEVER was any problem with ME! The problem was with my travel companion at the time who was too intoxicated, but left the property when asked to I WAS NOT INVOLVED AT ALL! YET I AM BANNED! I HAVE A DIAMOND MEMBERSHIP- MY ACCOUNT ONLY! Now a 3rd Laquinta, at the Ft myers Airport location is doing the same thing to ME! THIS PERSON DOES NOT TRAVEL WITH ME ANY LONGER, YET, I AM BEING "BANNED" FOR NOTHING I DID AT ALL!!! THIS IS NOT FAIR TO ME! Laquinta is my favourite hotels and I bring my small dog with me.The 1st incident started last Year at the Bonita Springs fl location, and Mgr. RANDY CHARRAN, has escalated this issue with another Laquinta, though I have NEVER STAYED THERE! His Assistant Mgr, ROOPA told me after spending money and staying for 8 nights that I could not stay any longer, I was THERE BY MYSELF WITH MY DOG, ONLY! This is a very unfair policy to ban ME, WHEN I HAVE DONE NOTHING WRONG AT ALL! I need to speak to someone concerning this awful issue, especially Randy Charran, who started this TERRIBLE gossip about ME! I had spent thousands of dollars at his location in Bonita Springs, Fl. This is prejudicial against ME! Please contact me at : 239.465.7578 or email: frushourkaren@gmail.com Thank you. Karen Frushour

When I arrived at the Viva Wyndham Fortuna Beach in Freeport, Grand Bahama, it was too early to check into the rooms. I could do a pre-check, then wait until the room was available, which is normal. The busboy took my luggage and showed me where all early arrivals' luggage was being housed until we could all check in -- all luggage was placed in a large open room that was the resort's open-air theater (there was a stage at one end where some kids were practicing some routine). It was not closed off to guests as guest's were open to walk through. My luggage, nor anyone else's, was not tagged, and all were placed in this room with over a hundred other pieces of luggage from other early arrivals. I asked if they're tagged and how staff knows whose is whose. I was told that when my room was ready to just come in and grab my luggage. So, basically, all luggage was available for anyone to grab should they feel the need to do so. Until I was able to check in, I continually would look in and make sure my luggage was still there and untouched, which it was until I got my room.

After checking in, I didn't realize I had a 2nd floor room. There isn't an elevator, which I didn't realize. I'm 54, out of shape, traveling alone, and have 3 pieces of luggage - one of which has my diving gear so it is quite heavy - my sole purpose for this trip is to complete my Advanced Open Water Divers Certificate through the resorts' dive shop. The front desk didn't ask if I needed help with my luggage and no one outside of the front desk offered to assist, either. I tried getting my luggage up the stairs but was having a very difficult time. One of the cleaning ladies, bless her soul, saw me and came to give me a hand. With her help I was finally able to get my belongings upstairs.

From this point on, it was just a disaster, one after another. My room was far inferior than shown in the website. In fact, it reminded me of low budget, hole-in-the-wall motels that run $20/night.

There was a significant amount of mold and mildew under the bathroom sink.

The bathroom mirror had flaking all along the bottom.

The overhead air vent was completely full of flaking paint, mold and mildew.

In the closet, the ironing-board, the ironing-board hook and the clothes hangers were all rusted and dirty.

((As far as the mold and mildew goes -- yes, this is a hot and humid environment, but that doesn't excuse it -- I'm happy to show you photos of the same items (i.e. vents, mirror, etc) in a different resort on the same island that are free and clear of mold, mildew, rust, etc.))

There was some unattended-to stain on the floor next to the bed.

Some child prior to my arrival had decided to decorate one of the outlets and wall with a marker.

The lock on the door to the adjoining room was missing a screw, and the only screw holding it in place was loose thus making the deadbolt lock insecure.

The phone was missing the label insert. When I tried to contact the front desk, I tried "0" since there wasn't anything labeled nor info available on what to dial, but no one answered. After I walked back to the front desk - since I couldn't reach them via phone - I found out the number to the front desk was 6002.

My room was nearly void of furniture. Not one chair available in the room. One counter and one small table. No dresser, no desk and no chair as shown in the website. This happened to be a working vacation for me -- there was no where I could set up my computer.

There were two cheap plastic chairs out on the patio I suppose I could have brought one in and used it when I needed to work.

Look, I'm not unreasonable. I work in hospitality as a registration website designer for a meeting planner agency out of Los Angeles that takes care of corporate conventions and incentive trips, but I do expect a room to resemble what is shown on the website. It may not match exactly, perhaps different furniture, but I do expect it to equal the quality as shown on its website.

My room was nothing like the website.

Then came dinner........

I understand it's an all-inclusive resort. I've stayed at them before. But I have always been able to take food from the buffet back to my room via a carry-out box. This resort did not allow that so I went to guest services to explain my unique situation.

I have undergone three oral surgeries and bone grafts reconstructing my upper jaw in prep for permanent dental implants. It's been a year-long deal and nearly done. At this time I am wearing cosmetic dentures - that means for looks-only. I am unable to eat with them in. It has to do with the hardware and posts in my mouth at the moment. Due to this situation, I will not eat in public. It's embarrassing plus it takes me a very long time to eat as I have to basically pull apart my food into very small bites. It normally takes me over an hour.

I want privacy when eating. Let me rephrase this -- I will not eat in public right now. It is not a pretty site to watch and I sure don't want to be the dining rooms' entertainment - which I'm sure many would find the way I have to eat to be a bit repulsive.

So I spend nearly 30 minutes at guest services explaining my situation, which they eventually approve and enter in a lot of information into the computer. What all they put in there is beyond me -- it was a good 10-15 minutes of typing. Guest services instructed me to simply let the greeter/seater know my situation when I enter into the buffet.

So I do......

And I'm told no one can take food back to their room. So I go through a five-minute explanation of my situation, that I went through guest services' and was approved to take food back to my room. Finally the greeter acquiesced and told me to go ahead and get a plate of food then ask one of the chefs to box it for me.

So I do......

Just as with the greeter/seater, the chef tells me that I (all guests) cannot take food back to their room. So, again, I explain my situation. Initially she didn't appear that should was going to box up my food for me. By this time I'm very tired, hungry and just want to get back to my room. I'm near tears. She also finally acquiesces and gets a to-go box for me. Finally.... food.

Then on the way back to the room, I am stopped by a couple different guests asking how I was able to get a to-go box as they'd been denied. They were polite and it was an honest question - I probably would have done the same if in their shoes. I explained it is due to medical needs and they understood.

This ordeal for dinner was one I did not want to go through every single time I wanted to eat. The staff is large and chances are slim I would have the same staff every time I go to eat, so that meant it was an ordeal I would have to continually go through each and every time I wanted to eat. Plus I didn't want to be stopped by guests all the time. And you know that some of them would then go up to guest services saying they saw me taking food to-go and that they have their own medical reasons to do so (which really is not my problem).

Between the condition of the room and the issues with taking my food back to the room, I knew I would not be able to stay at this resort. I don't care if I was given a penthouse or honeymoon suite. I was absolutely miserable that night. But I had bought a dive/room package as my reason for staying at the Viva Wyndham Fortuna Beach was to get my Advanced Open-Water Divers Certificate. I was bound to it plus the dive shop is for hotel guests only.

So I decided to get a room at a different resort and would take a cab back and forth each day I went diving. There was no way I was going to stay in that room or at that hotel. I just kept my diving gear in my Wyndham room so I wouldn't have to tote it back and forth each time.

The last "straw", so to speak, was the "clean" towel I was given on the last day I went diving. Please see the photo I included. I didn't realize it until after I unfolded it on the boat after I finished diving. It was disgusting. Looked like it had been used to clean one's posterior instead of using toilet paper.

The hotel I ended up staying at was the Grand Lucayan Lighthouse Pointe, which is a much more upscale resort (I knew the Wyndham would not be this upscale, but I didn't expect it to be so bad). I did not opt for their all-inclusive option simply due to my eating needs, which is primarily room service which isn't included in the all-inclusive rate. The Lighthouse Pointe did tell me that even if I did purchase the all-inclusive stay, I would still have been able to take food back to my room.

I ended up finishing my diving course on Thursday, April 11, 2019, so I didn't need my Wyndham room any longer and checked out early. I was booked to stay until Saturday, April 13. The front desk refused to refund me the last two nights I did not use.

I did talk to guest services (Tiffany and "Chi Chi") extensively on Sunday (the day after I arrived) about my room and dining situations. They were understanding and wanted to see if there was a more suitable room available to move me into. However, the big problem was dining, and there was no solution they could provide for that. I did not want to go through that same ordeal every time I wanted to eat, and chances are I would have to most of the time due to not having the same staff working each time. Plus, the staff cannot stop guest's from asking me how I managed to get a box of food to go.

I made a reservation for your hotel in Duluth, Atlanta this past Tuesday. When I entered the hotel I checked in not knowing the condition of the room I was about to walk into. I walked into a room where the bathroom was completely molded, holes in the walls, and an awful smell of mold and just disgust. I wouldn't expect anyone to stay in those conditions. Not to mention a woman clearly on drugs followed me to my room, which is embarrassing the hotel would even allow a woman in that state to check into a hotel, knowing what was clearly going down in that hotel room she was in, I mean anyone would have made that assumption and been right. When I went to check out and ask for a refund a man was yelling at the front desk because he was so sketched out by other customers staying there to immediately be moved to a room where he could watch his car from the window the whole night. When I asked for my refund the front desk told me since I booked through Expedia that there was no option for a refund, but contrary to this when I contacted Expedia they said that the restrictions of their refund process change with each hotel and with that particular hotel it was clearly written on their website that this issue was to the discretion of the hotel to offer a refund or not. Expedia even called the manager of the hotel yesterday and argued the same argument that the hotel was in terrible conditions that a resident should not have to pay, yet the manager still fought back and denied the refund once again. I work in customer service for a large coorperation and our customer service department would absolutely have handled this situation differently, this was completely just taking advantage of a customer to make an extra buck . I was in the hotel a total amount of time of an hour and in no way should have paid for a night there that I did not even sleep in. Thankfully, the Marriot across the street treated me completely different after I explained what had happened with my car breaking down, not knowing where I was, and that it was actually my boyfriends birthday traveling back from Atlanta where I had a business education meeting. Wyndham needs to completely revisit how they treat customers and run their hotels, there's a reason their rating is only 1-star.

I used my Bank of America Visa Debit cars to make a reservation with Howard Johnson Hotel in Pico Rivera, California through Priceline.com for Monday 04/08/2019, and the following happened , and believe it or not it is still ongoing. I will do my best to be brief, but a lot did happen. This was my first time doing business with HJ. Because space is limited here, this report can not be viewed as a full and complete report of what happened to me. Please be advised that Wyndham is not the only entity that required an incident report from me.

1. I arrived early Monday morning around 9am asking a female staff at the front desk if I could check in early, and I would be more than happy to pay a fee for early check in if it is required. They told me that there is no-exception to the universal check in policy, and I was made to wait for more than 7 hrs before I was allowed to check in, even though I personally witnessed the same rule did not apply to other guests that day. I was completely singled out.
2. I have photos and video evidence as proof that I was being watched and surveillance the entire time I was there.
3. Staff fabricated fake evidence and had me accused of property damage, and as a result the $100 deposit was not refunded. I asked her to show me the evidence. She left me with another female staff and came back about 5 mins later and showed me two photos of a small brown stains, one on a white sheet and one on a bed cover. She said they were oil stains, even though I didn’t have any types of oil product with me, let alone a brown decal-like color oil. I asked her to send me a copy of the photo evidence via email to which she refused and started to became verbally aggressive. I left the front desk and went to find the cleaning lady and asked her to let me back in the room to inspect any evidence that was used against me, the same female front desk staff ran out after me and ordered the cleaning to not give me access to the room to inspect the evidence.
4. She gave me a yellow sticky note and told to contact the owner of the hotel though a number and an email address written on it. I called that number numerous of times and I have received a call back.
5. All the front desk staff do not wear a name tag. Everybody, including the cleaning staff know them as “the lady at the front desk”. They do not give out their legal names or shift schedule, they are almost completely anonymous. I saw at least 6 different faces, all female, 2 East Indian and the rest Latin/Hispanic.
6. A Latin male in his early 40’s was used in a plot to steal $100 from me in my room, and they succeeded. They also used him to give me rat poison thinking that I would use it as a drug to get high and then that would kill me. They did not succeed.
7. One of truckers they allowed to park in the parking lot whom did not have a room stole my jacket, and when I asked for help because they know him, they simply told me they couldn’t help me.

8. I have been, again, gang stalked by seemingly random people and drones. Their people are still following me around as I am writing this report to you.

Contact me at+19498772652 if need to get a hold of me.

Days inn in wildwood Florida don’t care about there guest or employees a guest tried to offer me money for sex and other famales told the housekeeper supervisor Arron what the guess did she refuse to do anything about it told the manager David he did nothing about it told them they putting people lives in danger had a girl running from the motel because the same man stocking her Wildwood Days inn need be under investigation someone going get hurt

1. Room smelled badly.
2. Television did not work, with and without remote
3. Telephone did not work.
4. Caked urine around toilet, dirty bathroom.
We paid $237 for this disgusting room. Their response was “we are updating, new owners. This was Days Inn Wyndham in Bristol, VA. We will not be staying at another Wyndham property and will not recommend it. Not worth what we paid.

After visiting the Baymont by Wyndham, an independently owned location, on Scott Futrell Drive, Charlotte, NC it is obvious that the corporate management of Baymont by Windham is not routinely inspecting their franchisees to ensure they are living up to the standards expected of a franchisee. First sign of disaster, We got out of our car to check in and observed two people on the property using illegal drugs. We should have got back in our car and left immediately but thought local management can not control every situation. We checked in and the manager on duty informed us of a 50 security deposit, refunded once the room was inspected upon our departure and that is reasonable. We received 2 room keys and proceeded to the room. The keys didn’t work so back to the front desk where the manager took us back to our room. He inserted the key and forcefully kicked the door until it opened because “sometimes they stick.” The second sign! The third sign was when my niece started screaming because there were ants crawling in the lamp table between the beds where she had just put her hoagie that she was going to have for dinner. The fourth sign: When our shoes were sticking to the carpet in the room which was worn and dirty upon closer inspection. The fifth and final sign or straw, take your pick was when we discovered bed bugs. I went to the front desk, informed the manager we would be leaving immediately and was told the room fee was non-refundable and not only non-refundable but he double charged me for the security deposit, total of 100 dollars. I called the next day, spoke to the day manager and was informed to call back in 3 Days to speak to the “general “ manager!
Moral of the story: AVOID BAYMONT BY WYNDHAM WHETHER CORPORATELY OWNED OR OWN AS A FRANCHISE BECAUSE IT IS CLEAR IF THEY DON’T CARE ABOUT THEIR NAME AND STANDARDS BY FRANCHISEES THET PROBABLY DON’T CARE ABOUT THE CORPORATE LOCATIONS EITHER!

I have no complaint with Wyndham but with WorldMark. As a Wyndham owner for over 20 plus years, since Fairfield days it is unacceptable that when we utilize WorldMark stays we have to pay for Internet. No where else do we have to pay for internet. I pay approximately $5000 a year in maintenance fees. That said paying for internet really upsets me and I hope corporate rectified this.

I tried to book La Quinta 7 days in advance 04/ 03 to save $$'s for 04/10. Needed Membership # to save $$'s and book 7 days in advance.. I was told online I already had a membership with you. Even though I gave your web site my email and telephone # I was not given my membership #. Your customer service did not help me find my membership # on 04/04. Had to take cheaper hotel because I could not use my membership # to book in advance or get a 10% reduction for La Quinta. I booked with Microtel. Your reservation site refused my Canadian Postal code for my Florence SC reservation. I had to give my Florida postal code. I switched points from La Quinta Gold in December. My points are GONE ! Your Customer Service should have helped me instead of passing me off to reservations. Reservations would not give me the price I saw online 04/03 or help me in any way.
I want my La Quinta points back. Your web site needs fixing and your Customer Service numbers do not answer after 20 minutes wait and your agents cannot do their job.

To Whom It May Concern:
Our Family was a guest in your Super 8 hotel in Kokomo Indiana. on 2/7/19 and 2/8/19
We were displaced by a tree falling on our power lines and taking the power box off the house.
My mother Gamelia Tinder is in a wheel chair and has a few personal issues.Great care was taken
as not to mess up any bed sheets. All bedding was gathered and left for the housekeeper.
My mother was made to feel uncomfortable. The manager told his wife to tell us that we could stay the second
night because we had already paid, but would have to make other arrangements at another hotel.Even though
I assured her that everything was taken care of. This is very upsetting to have to find another hotel at the last
minute along with dealing with getting power restored at our home. Upon moving to another my mother ended
up in the hospital, due to the stress .In the future we will not be staying at this hotel. we moved to another of your
hotels, the LaQuinta where we were made to feel at home and a very helpful staff.
Thank you for reviewing my complaint.

Rhonda Chapman
Rchapman3333@aol.com

The motel itself was in poor condition with a big sand pile just to the left of the front door and a shed door across from front door left open. Electrical wires were hanging noticeably on the outside of the building. The stairs needed to be repainted. The room was not clean and one of the beds was not made properly the second day. Only one out of 3 cleaning ladies after we had started up the stairs a second time offered to help with the last suitcase. . We had been told we would have help going up the stairs with our luggage on the phone. I am 72 and I definitely could have used help as was promised. This Wyndham hotel was at 17299 S I-20 Hwy 19 in Canton Texas. It was definitely not worth the $289.28 we paid for 2 nights starting March 29, 2019. I would appreciate you checking into this situation and I would appreciate a credit for this substandard Wyndham hotel. I do have pictures if you want to see them.
Thank you in advance,
Elaine Rubidoux
20534 Brooking Rd
Killeen, TX 76542
254-793-9419
254-319-1165

I stayed at Wyndham Tulsa Oklahoma on March 30, 2019 - March 31, 2019. There were severe issues going on with the pool. All of my kids were up vomiting Saturday night and coughing and sneezing etc.. We stayed in room 730. We went swimming at the pool for 30 minutes and had to get out because I had 4 kids who’s eyes were swelling and sneezing and a bad cough. I had to follow up with their doctor because it has not gotten any better. My youngest who is 3 years old was up vomiting and coughing all night Saturday night. I have pictures on my phone of the water and all the kids being sick and I talked to a few parents that were in there at the same time and their kids were all sick as well. I would like something done about the situation. I talked to the GM and he has not been helpful for anything. It was on the local news that The health department had shut down the pool but the general manager had emailed me back and said that the health department came out and said the pool was safe so there was nothing he could do. Then 30 minutes following the email is when the news came on and said it had been shut down by the health department.

To whom it may concern,

I have taken my time to send this email because I wanted to remove my emotions and take time to process what happened to me and my family. I would like to detail the events of what occurred over the last month with planning our children's 6th and 7th birthday party. First, allow me to say that our children deserve the world and as hard working parents we vowed to give them as much of it as we can. Our children worked very hard in school and have demonstrated model behavior consistently during the school year and we felt as parents that they earned themselves a birthday party. Our children requested a pool party/slumber party so that is what we set out to give them. After previously visiting your hotel, they loved it so much that they requested to have their birthday party at this location. With that being said, we contacted your establishment several times to make sure our request could be accommodated. We were meticulous and transparent about our request and were assured several times by several different people that we would be accommodated and that your company wanted our business. With that being said, lets recap the events.

On February 23 at 7:48pm, I called the Microtel in North Canton at the phone number 330-461-9542 and spoke with a gentleman. I did not get his name, which was a mishap on my end, but he was very accommodating and easy to speak with so I was assured things would be taken care of. I spoke with him regarding the adjoining rooms we would need for our reservation on March 30th and also about the use of the pool area for a party. I was told "no problem" and he said he would make a note on the reservation once it is booked because I was planning to book through Expedia. My questions were answered and we ended the phone call. Again on March 8 at 11:54am, I called the same number above to verify that everything was the same and had not changed since I spoke with the gentleman on 2/23. A young lady answered this time and we reviewed the reservation, verified the adjoining rooms and the use of the pool area for a party. Again, I was told "no problem" and "that will be fine". I was satisfied with that answer and we ended the phone call. On March 27 at 10:36am, I called to make sure we could have early check-in around 1pm so that we could set up for our party. I also asked how many tables were in the pool area. She said she was unsure because they had just done some remodeling and she hadn't been down there recently. The young lady who answered the phone, again, was very accommodating and said that early check-in would be fine.

Fast forward to March 30th around 1pm. My eldest daughter (24) and I arrived at the hotel to complete our check-in process. Kaffrin was at the desk and she was having an issue checking us in because I had booked through Expedia. Kaffrin called you (Maria), the manager on the phone to assist her in checking us in. While she was on the phone (her cell phone), she walked me down to the pool area so I could see the set up. I noticed there were only 2 round tables down there and after getting checked in, I asked Kaffrin if it was possible to get more tables in the pool area. She stated the maintenance staff had already left for the day and she would do what she could.

My daughter and I began bringing items into the hotel and placed them in our rooms (322 and 324). We then left to go to a few stores to get the rest of our supplies as guests were scheduled to start arriving between 2:30 and 3pm. We returned to the hotel around 2:15pm and I began setting up the pool area. As our guest started arriving, they were directed to the pool area or our room. Never was there an issue with our guest entering the property. In total, there ended up being 23 children with swimming attire in the pool, 2 children were not swimming, and 23 adults (parents/guardians) present.

About half-way through the party, an unidentified man came in and started screaming at the top of his lungs at the children in the pool, stating "Everybody get out right now!!! Everyone needs to leave!!! Everybody get out right now!!!" in a very intimidating and threatening manner. The children and the adults were very fearful because he did not identify himself and was very verbally aggressive. My husband proceeded to escort the man out into the hallway. Later I found out that my husband had asked him to identify himself 3 times before he finally said he was an assistant manager. My husband asked him to apologize to all of our children and the families for scaring them, but he refused and said he called the police.

After my husband and the man left, I had all the children come over so we could sing "Happy Birthday" and open presents because they all seemed pretty upset and traumatized. I was trying to lighten the mood as best I could. The children, all under the age of 10, sang and watched my kids open presents as the adults were attempting to understand the situation. During this time, a police officer stepped into the pool area and right back out. I went over to speak with him and tried to explain the situation. He directed me to the front desk where my husband and a couple of the dads present were speaking with the police, the front desk clerk, and the man who entered the party unidentified. I was then told by the police that we needed to leave the premises immediately.

I then went back downstairs and explained to the parents what was happening. One of the parents went upstairs to speak with the front desk to see if she could help remedy the problem. She offered to book a block of 50 rooms if the problem was that there were too many non-paying guest. They refused her business. She asked again if they were refusing her business and they said yes, they would not allow her to book rooms, "we want you to get out." She was then told that the issue was that is was too loud. At this point, we the paying customers still had not been given a valid reason why we had to leave.

As the children and their parents walked up to the lobby area, they were escorted by 5 police officers out of the building. We then cleared out the rooms as we had decorated for their sleepover. The police officers were very nice, even offered to find another hotel for us to continue our party. But, our children and the children at the party, along with the parents, were very upset and traumatized by these events they decided it was best to go home. I'm sure they will be sharing their concerns as well.

Berating and threatening people with hostility is never acceptable in any situation. The police were called before we were given the option to voluntarily leave. Through my investigation over the last few days, I have found out the man who came in yelling is the Assistant Manager, Akash Patel, and the desk clerk working was Cassandra. When we requested a refund, we were told they would not be refunding our money. Also, when we asked to speak to the manager, Mr. Patel refused to call her, stating we can speak with her on Monday.

Some of the parents felt this was motivated by discrimination. When examining all the details of the situation, namely the fact that the reason for the forced police eviction was "noise" when all the parents who were present can and will attest, there was absolutely no audible sound coming from the pool area anywhere else in the building due to the concrete reinforced construction. Also the refusal of business (50 rooms) indicates that there was an "issue of preference" that is apparently more than your bottom line. Along with the fact that there was never a reason to given to us (the paying customer) directly as to why we were asked to leave, this situation reeks of discrimination as stated by some parents in attendance.

I am sending this to alert you to the deplorable actions of Mr. Patel and the way he handled our family, our children, and our guests. As parents who are trying to raise our children to be positive people in a world already full of bias and hate, it is absolutely heart wrenching and disgusting that we have to have the grueling conversation with them about why they and all of their friends were treated this way at the ages 6 and 7. We have to explain why someone, whom they did not know, felt they had the right to yell, intimidate and berate them when all they were doing was having fun with their friends. We have to explain to them how to deal with the stigma and embarrassment that they will most likely encounter when they return to school and they are asked about how their birthday party turned out, and they have to explain to everyone why 6 police officers were called to cancel their birthday party and evict them from the hotel... Again at the ages of 6 and 7.

This message is sent to Maria, the manager of the facility, and Wyndham customer service. There has been a formal complaint filed with customer service. The reference number, 4191667, is listed in the subject line. I will be sending a separate email with pictures we took right before we exited the property. We appreciate you attention in this matter and we look forward to hearing back from you in the very near future.

Sincerely,
Melita Polk

Hello I've been waiting on a refund I was suppose to get. And still have not received it yet.
Case# 4139983

Site# 29598