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Wyndham Hotels

1.0
1,240 complaints

Address

22 Sylvan Way, Parsippany, NJ 07054

Wyndham Hotels faces significant operational challenges centered on poor facility cleanliness, maintenance failures, and inconsistent customer service. Customers frequently report billing discrepancies, missing reservations, and serious safety concerns including theft, drug activity, and pest infestations. Corporate response appears inadequate with long delays in addressing complaints and minimal compensation offered.

Common Issues

42% (521)
dirtyfilthymold
28% (347)
rudeunprofessionalno response
20% (248)
overchargedcharged multiple timesno refund
16% (198)
theftbroken locksdrug use
18% (223)
no ACno hot waterbroken elevator

Complaints

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Steven Eisenberg

Aug 16, 2019

after prepaying for a one nite stay, when I went to check in I was told that I had to pay a $50.

00 deposit, My wife & I are in our mid 70s don't think we are going to do damage to the room, or run up a bill for extras, we asked for a wake up call for breakfast it never happen, when I asked the front desk he said oops I forgot, we missed breakfast and had to go out and pay in a restaurant, needless to say we will never stay at a super 8 ever again, our stay was on 8/6/2019, res.# 87263ECO14071

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MEDHUL MANMADHAN

Aug 16, 2019

I expected atleast minimum English communication with Wyndham hotel in Turkey. communication can be left out.

But Wyndham hotel that too star suit hotel (Hawthorn suits by Wyndham in Kapakali, turkey) gives back laundry after 4 days that too after requesting and pleading??? is this Wyndham standard?

Whenever requesting some service i have to make minimum 10 calls and has to wait for 1 hr.

I am fed up.

No one to take care of guests issues.

I am expecting a response from one of the largest hotel group of world.

Medhul- 0905333819201

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Kelly Barley

Aug 16, 2019

Stayed at Ramada in Bangor Maine.

The room was the dirtiest I have ever seen .

Opened a drawer on the dresser and it was filled with someones personal papers!

Court papers police documents!

I am sure we were in another persons room.

The tub was so dirty The bed linens were awful, We complained to front desk and the girl said .....no more rooms.

Complained again after 11:00 pm shift change and the man at desk put us in a much better room.

So that was our first day and night ruined of our 3 day stay!....

We cancelled the next 2 nights because we would have to go back to the dirty room!

Our 3 day vacation was ruined......

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Robyn McCrea

Aug 16, 2019

I had notified front desk @ Wyndham La Quinta hotels of kids screaming and jumping in the pool at night, I had notified them of barking dogs in the room left unattended@ 4-5am, waking me up.

When they offered me another room, I found the remote didn't work for TV.

No other resolution was given no maintenance was ordered to fix tv.

Hotel claims I refused to change rooms, due to TV not working.

They lied to Wyndham customer care to avoid refunding my 2nd night stay.

I did not stay a 3rd night due to poor customer service.

Also dog feces all over the grounds.

Really disgusting and is unhygenic.

I am a business traveler.

Hotel said this is not a good fit for me?

What..very poor client skill sehi to blame me when I didn't cause the problem!

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Leola Ide

Aug 16, 2019

On Fri, Jul 26, 2019 at 19:08:47 CEST, wrote:

I booked a reservation with you on July 24, 2019 for the Super 8 Motel in Murdo SD.

I had been driving for hours and arrived at hotel room to find 2 flat sheets on the bed that looked like rags and smelled of body odor.

I went to the front desk and told the desk clerk that I wasn't happy and that I wanted clean sheets.

As I was coming in with my luggage he handed me the sheets to make my own bed.

I told him I was not going to make my own bed.

The desk clerk went to my room and was remaking the bed as he was putting the blanket that is under the comforter he noticed something gross speard on that blanket and jerked it off the bed and balled it up and went and got a clean one the proceeded to put the comforter that was on top of the dirty…

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Rodney R Chatman

Aug 16, 2019

Dont understand how my points from Wyndham cannot be transferred after a month being in the system.

I am at the point of not recommending anymore timeshares to any of my friends, colleagues and family.

Now, I have missed out on a sell vacation because Wyndham dropped the ball in transferring my point to RCI that I have already paid for.

But yet, nobody can help me I.

This matter.

All I keep hearing is, nothing we can do.

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Beverly Lorentz

Aug 16, 2019

We stayed at Super 8 in Shakopee, MN The place is a dive.

My only word is GROSS.

The toilet moves when you sit down and a/c unit doesn’t kick out much cool air.

Overall bad experience.for all the Wyndham stops we have done.

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Lisa Marchese

Aug 16, 2019

The property was rundown and filthy.

The first room we were given was a previously used with beds that had been slept in.

We return to lobby to get another room which was filthy and stained rugs.

The chairs had stains which I didn’t want to sit on because I was afraid it had bodily fluids on it .

I decide to relax by pool area because we just drove 14 hours from NJ But that was worse.

Pool was dirty and surrounded area was abandoned and neglected.

I tried to overlook the potato chip like crumbs on the side of my bed.

I checked out at 5 am because I just couldn’t stay any longer.

I was afraid to be there because the area and lobby looked like it had drug deals and addicts hanging around.

I called your main office to issue complaints but I was told to take up my issues with the…

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Dima Espinosa

Aug 16, 2019

The hotel was dirty and they didn’t want to accommodate us with a different room, we drove 3.

5 hr and check in @ 10 pm stay overnight because we didn’t have choice and left the next day, our card was changed for 2 nights and we stay there only one night in really gross room!!!!!!

It was Days inn Chincoteague, because of that experience we will never stay at Windhams hotels anymore!!!!

Horrible experience with everything!!!!!!!!!

On the scale 1-10 we give them 0 that’s how bad it was!

I hope someone does something about it!!!!!

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Rob Chase

Aug 16, 2019

My wife and I recently stayed at the Days Inn in Englewood, Colorado at 9719 E.

Geddes Ave. from 08/06/19 to 8/14/19 in room 301.

We found your hotel by searching the internet.

Close by there is much competition including Comfort Inn, Staybridge Suites, Stay America, and Sheraton among others.

This stay was the worst hotel experience we have ever had in our 70 years.

The motel is dirty and in need of much repair.

Our room had stained carpets, soiled spots on the sofa, missing paint, and a bathtub that creaked when you stood in it.

None of the furniture matched and the headboard was mounted too high to be used as such.

The desk chair was torn.

The room smelled heavily.

Art work had been removed from the living area and large holes remained in the walls.

During our one week stay…

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Thomas Bose

Aug 15, 2019

On Jul 28 we spent one night at your Las Vegas, NM Super 8.

The room was fine however the continental breakfast was a joke.

There were no roles or muffins as advertised.

That wasn't the worst thing.

Your employee made what he called scrambled eggs.

What a joke.

They were not scrambled at all but just mixed in a bowl and then cooked in the microwave.

They came out like solid rubber, totally non edible.

I would hope that this is not a reflection of all your properties.

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Willie Schofield

Aug 15, 2019

I went for a timeshare presentation and the guy was and also rude and disrespectful to me and my wife

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Brenda K Blakeman

Aug 15, 2019

I am at the Days Inn in Erie Pennsylvania This hotel is the total opposite of what is promised online.

My room was dirty and smelled musty and moldy.

All pictures have been removed from the walls and some holes were somewhat patched.

The bathtub has not been scrubbed in quite some time .

It actually made me sick to spend a night in this room.

The swimming pool is closed because it is green from algae and dirty It cost me $163 for 3 nights in this hell hole

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Bernell T Zahm Ezell

Aug 15, 2019

I would not claim any relationship by Wyndham for the Super Eight in Milford Conn.!

The place was Not clean and the people that were there did not understand english or just ignored us when we ask for assitance!

I do not understand how a company with the Wyndham name can claim to be associated with this place!

My wife and I were on a 22 day road trip and thought we would try and use our points to travel!

Thinking that the Super Eight would be up the standard of Holiday Inns, which we had stayed in before joining the Wyndham Group.

We were wrong in thinking that the two were alike!

The next disappointment came when we started back home and visited another Super Eight Motel in Hartford,Ct.!

The first thing by wife and I noticed was that the outside walkway was not kept clean and the…

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Gary L Paul

Aug 15, 2019

Super 8 hotel Interstate 65 Louisville Kentucky.

This hotel is in very poor condition as my wife and I were driving north we stayed here and the place was dirty,unattractive several people were hanging around in the stairwells the parking areas were small and hard to turn in.

The staff was slow and no manager was on duty to resolve issues within my concern.

The room was dirty chair in the room was peeling stains on the walls and bathroom was dirty as well with cigarette burns on the tub and sink broken shower curtain rod and the smoke detector was inoperable with wires hanging from it.

I would certainly not advise anyone to stay here.

Morning desk clerk defended the people hanging in the halls when I complained about the situation and asked for a manager I was told they would not be…

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Leonidas Kappos

Aug 15, 2019

Hi,

I need to bring to your attention a few negative points centered around the gym facility at the Doha, Qatar, West Bay Wyndham:

after 9-10 pm there is no one at the front desk to check who enters the gym, whether the gym rules are obeyed, replenish water and towels, etc.

last night children from the pool got into the gym to get water drenching the gym floor creating a potentially hazardous situation for the gym users (if your gym cameras are working, just check the tapes)

several times, unattended minors are using the facility with no proper shoes (barefoot or with slippers), yelling, teasing each other, etc. bothering the other users of the gym

I have pointed out days ago one machine that is broken urging the front desk employee to at least place a sign "do not use" on the machine…

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Alice Burris

Aug 15, 2019

I have two complaints.

The first has to do with my stay in a Days Inn in Orlando FL.

It was horrible, holes in the wall, no refrigerator or microwave in room, no phone service in room because the outlet for the phone in the wall didn't work, no complimentary breakfast.

It was horrible.

The other complaint is my daughter who got hired in through Michigan Rehabilitation Services for your company.

The General manager was very unprofessional and rude to me and in turn she lied to my daughters job coach concerning me and said my daughter could not work anymore.

I called on 8-14-2019, to tell management my daughter would have to be there early on the 15th because of an appointment I had in Grand Rapids Michigan for my job.

Now my daughter did nothing wrong and neither did I.

I am going…

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Jason Collins

Aug 14, 2019

I currently have an open case reference number is 4292697.

I’m also attaching photos of the room.

I also have video, but it will not let me attach it.

To recap, we booked room from 8/13 to 8/15.

We had a death in our family and had to leave today, 8/14.

We had booked through hotels.com and prepaid.

I had contacted the hotel this morning to let them know there wasn’t any hot water and the tv was very fuzzy.

They said they’d get maintenance in there today.

Not long after we left, that’s when we were informed of the death of my uncle.

We contacted the hotel at 9 am about checking out and getting a refund for 8/14 and 8/15.

The hotel said no.

So, we contacted hotels.com and they said they would gladly give a refund, but it was at the hotels discretion, so they contacted them and the…

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Lynda Laurence

Aug 14, 2019

On monday July 22, 2019 my husband and I tried to check into the Travelodge by Wyndham San Francisco Airport North to spend one night before our flight on July 23rd.

We arrived about 1:30 pm by Uber.

I went to the desk to try to check in and the clerk said the room was not ready to come back in 1/2 hour.

In about 20 minutes, people began lining up to check in and we saw that the clerk was checking them in.

My husband went to tell him we were still waiting, along with another couple who was before us, and the clerk said to him, " Get in line before more people come, I didn't tell you I would hold a place in line for you." Although upset, we got in line to wait our turn.

We were assigned a room quite a way away from the office and when our key card did not work, my husband returned to…

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Kimberly williams

Aug 14, 2019

I arrived very early in the morning the front desk attendent was very nice .

When arrived in room first thing I noticed was a strong smoke smell.( It's a non-smoking room) I was missing bed spread.

As I plugged in my laptop and phone I had to move desk beside bed and there was trash and looked like a bag corner used for drugs. .

Trash in drawers ..

If that wasn't enough shower had pubic hair and toilet was not flushed but used??

Says pool and that was not true.

At breakfast the lady was rude when asked about breakfast items and she said no eggs or milk was left.

This was at( 8:30 am ) breakfast sound been t 930 am.

There was only cereal and bread,juice coffee.

Very unsatisfied.

Trying book another room somewhere eles.

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Paula Brando

Aug 14, 2019

Days Inn 7/14/19, Winston North Carolina.

Arrived evening .

I believe the room was 117.

It was listed as non smoking.

Pictures provided.

Bed linens riddles with burn holes.

Sheets, blankets etc..

Desk chair badly stained with dark just stains.

Paint peeling off walls and bathroom door.

I went to front desk and provided pictures .

Clerk said she was sorry and provided another room.

We had to move luggage to another room around the corner .

New room not much better with stains on chairs but there was no burnt linen.

We were tied from driving and decided just to spend night and leave in am.

Some strange car drove up outside front of room and man got out an started pounding on our door.

It was dark & late and we didn’t answer.

We were very tired and barred door with plans on…

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CHERYL MUSGRAVE

Aug 14, 2019

Stayed at Days Inn of Ann Arbor on the 13th.

This hotel is giving your company a bad name.

I booked this without looking at reviews at the last minute.

My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am.

The place was a hole.

Stunk like cigarettes.

The person behind the desk was totally rude.

Windows were filthy!

The pictures on the web tell a big fat lie!

I should of left then.

Our room again stunk of smoke.

The one bed kept falling into the box under it.

Door handles falling off.

No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes!

I was scared to even leave our room.

All doors leading in and out were broke...no room key needed to enter.

We were called by desk at 1:30 and again…

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Shannon maxie

Aug 14, 2019

My work crew and I have been staying at the Days Inn, Denham Springs, LA every week for nearly 4 months..

I would advise anyone checking in to PAY WITH CASH for your stay.. only use your charge card to cover the 25$ incidental fees..

3 of us have been double charged for the last 5 weeks straight for our rooms causing overdrafts and negative bank accounts.

We are an out-of-state crew and manage our accounts so that we have money to eat on and gas to get home on!

With the extra charges we are coming up short!

When we approach the hotel about said “extra charges” we are informed that we will have to call the corporate office or it is our bank causing the problem!

When we call the corporate office we are informed that they don’t handle billing and we have to take the charges up with the…

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CHERYL MUSGRAVE

Aug 14, 2019

Stayed at Days Inn of Ann Arbor on the 13th.

This hotel is giving your company a bad name.

I booked this without looking at reviews at the last minute.

My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am.

The place was a hole.

Stunk like cigarettes.

The person behind the desk was totally rude.

Windows were filthy!

The pictures on the web tell a big fat lie!

I should of left then.

Our room again stunk of smoke.

The one bed kept falling into the box under it.

Door handles falling off.

No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes!

I was scared to even leave our room.

All doors leading in and out were broke...no room key needed to enter.

We were called by desk at 1:30 and again…

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Zakiyyah moore

Aug 14, 2019

When I came to the room to check in at days inn August 10, 2019 the first room I checked in was 208 and the room was dirty the bathroom was dirty the coffee maker still had coffee in it The floor was dirty and the bed was so then I change my room to 204 went into that room the floor was dirty there was a mold in the bathroom on the bottom of the bed the curtain part of the bed had hair all over it The blow dryer did not work no Arning board walls was dirty and the light in the bathroom did not work

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