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Wyndham Hotels

1.0
1,241 complaints

Address

22 Sylvan Way, Parsippany, NJ 07054

Wyndham Hotels faces significant operational challenges centered on poor facility cleanliness, maintenance failures, and inconsistent customer service. Customers frequently report billing discrepancies, missing reservations, and serious safety concerns including theft, drug activity, and pest infestations. Corporate response appears inadequate with long delays in addressing complaints and minimal compensation offered.

Common Issues

42% (521)
dirtyfilthymold
28% (347)
rudeunprofessionalno response
20% (248)
overchargedcharged multiple timesno refund
16% (198)
theftbroken locksdrug use
18% (223)
no ACno hot waterbroken elevator

Complaints

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Joseph Crews

Jun 3, 2019
0

I checked into the Hawthorne Suites, 8737 Baymeadows Rd, Jacksonville Fl, today around 5pm. These are the conditions I found my room in. I would like to speak with someone regarding the sanitary living conditions and file a formal complaint. I have already contacted the Hawthorne Suites customer service line and reached out to the CEO of Wyndham Hotels and Resorts.

I do not have words to describe these conditions, which I believe pose a significant risk to public health and wellbeing.

I look forward to talking to someone on your team!

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kenneth coley

Jun 2, 2019
0

00 Wyndham Providence Airport 1850 Post Road Warwick, RI 02886 Upon arrival to room 416. The floor looked like it had not been cleaned in a week. there was peanuts, food crumbs, hair, plastic on floor. Two small flying bugs were on the desk top.

the little shampoo bottle had been previously used and less than half full. the handle to closet door came completely off when we open the door. we called and requested a manager come to the room. Manager Rita Harfouch came 20 minutes later with bottle of wine and free bkt coupons.

also the ice machine was broken. we request manager rita move us to a clean room and requested a refund for the 2nd night. rita returned 50 minutes later and gave us another room key. manager rita said she would take care of the 2nd night refund and call me to confirm.…

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Glenda Ellison

May 31, 2019
0

I stayed at the Wyndham in Freeport Bahamas was horrible. I checked in at 3:00 pm May The manager was nasty. I couldn't get in my room they keep sending me back and forward to activate the key after the fourth try i told them i can't keep walking back and forward i just had knee surgery.

they called the grounds person. he said he had to change the piece where you put the key in . After we go in the room there was bugs. After waiting 3 hours they finally put us in another room.

Once we got into that room the Tv didn't work and the refrigerator was broken. Now we had to wait for someone to fix those things. I just wanted to change and go to eat and go sit on the beach.

sat on the ground in the hot sun they didn't offer us anything to drink..

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Charla Woodruff

May 31, 2019
0

Ok first they sold us a package and then we got something totally different then what they promised. Once we listened to the recordings and got ahold of supervisors and finally got what was actually promised to us, it took about 2 weeks to get everything squared away!

so we were already pretty frustrated with everything by the time we got to our hotel. Then they said my husband and I had to attend a presentation but we had our kids with us on vacation and did not feel comfortable leaving our small kids with some stranger so just my husband went to the presentation while I stay with our children.

Then they told my husband that I HAD to he there and that we would have to pay for our hotel stay and we would not get the $129 back that we paid ahead of time or the $100 taxes that we had to…

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Barbara

May 30, 2019
0

Ramada by Windham in Fishkill NY. I reserved 2 rooms. Check in is at 3:00. We got there 4:00 room was not ready. No fridge, no microwave. Bed was hard as a rock very uncomfortable, bad odor in the room.

We went down for breakfast at 8:00am next morning and most of the trays of hot food were empty and what wasn’t empty was cold. Back door to outside was not locked.

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Ronald Harrington

May 30, 2019
0

Poor Sevice a Wyndham Garden Cheverly Md. 5/23-/26/2019. No A/C on lsat night of stay. Call upper management, no response. Room had holes in wall. Bathroom door damaged. House keeping not very good. Request refund for stay.

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Dianne Lamb

May 30, 2019
0

I stayed at La Quinta in Greensboro, NC 5/28 - 5/30. It is nice and is pet friendly and I stayed due to HVAC breakdown at home. The lady at checkin couldn't have been nicer or more proessional, the housekeeping staff I encountered were great but the guy at the front desk on check out day, 5/30, needs customer service skills!

" He never asked how my stay was, didn't say thank you, NOTHING ELSE. Looked like he was mad at world. " I intended to stay one more night and he told me he couldn't honor expedia rate (despite I had been there two days) wouldn't help me at all and wanted to charge $109 when I paid $76 per night.

I looked online and rate was $85 so I don't know WHERE he got $109 he was trying to impose on me, but I left. IF I hear back from you, I will go back there, I will recommend…

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Rachel Bunch

May 30, 2019
0

My family and I stayed at the Ramada by Wyndham in Indianapolis Indiana on Friday, May 3rd. Checking in was easy, we got to the room and found big holes in the ceiling of the bathroom, the wall mounted hair dryer only half way screwed into the wall, cob webs all over the ceiling, exposed pipes, dirty stained bed linens and wall paper peeling off.

We ask for a different room and was moved only to find the second room in almost the same shape. We then ask for a refund and was denied. I have a couple of pictures just to show how bad they were.

Please feel free to contact me with any other questions or more pictures.

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Brittany Mack

May 30, 2019
0

Had put an deposit down on a room told them the day before I need a early checkout because I stay 16 hours away had to be at work and couldn’t checkout at 9:30 need to checkout at 4:00am they told me that was fine so when I got ready to checkout they lied and didn’t want to give me my money back I also work at a hotel and I have never knew a person not to be able to checkout when they got ready

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Ronald Harrington

May 30, 2019
0

Poor Sevice, room damage, no AC , at Wyndham Garden, Cheverly MD. Returning customer, very bad experience on trip this past weekend 5/23 to 5/26/2019. File local complaint with Director of sale, no response. Seeking compensation for poor Sevice. Thank you

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Ryan Bohle

May 29, 2019
0

1 ASKED FOR ROOM CLOSE TO POOL & WAS GIVEN ONE NO WHERE NEAR. WHEN I ASKED ABOUT IT TRACY SAID SORRY THATS JUST WHERE "HE" PUT YOU

2 SUNDAY NIGHT WE WAITED AN HOUR FOR DINNER IN THE RESTAURANT AND THE WINGS I ORDERED WERE SO OVERDONE I COULDNT EVEN EAT THEM

3 MONDAY THE MAIN POOL WAS OUT OF ORDER ALL DAY. THIS WAS THE MAIN REASON WE STAYED HERE

4.MONDAY NIGHT DID NOT RECEIVE FOOD I ORDERED IN RESTAURANT

5 THE ROOM STUNK TERRIBLY AS IF THE LAST PERSON IN THE ROOM HAD SMOKED THEIR ENTIRE STAY

6 I WILL NEED REFUND OR NIGHTS CREDIT OR WILL NOT STAY THIS OR ANOTHER WYNDHAM PROPERTY AGAIN

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herman hardeman

May 29, 2019
0

i booked 11 rooms at the baymont by wyndham hotel located at 11255 Boardwalk Dr, Baton Rouge, LA 70816 on may 24-26 2019. After my members checked in and gotten situated they left the hotel for a few hours to attend an anniversary celebration.

when they returned back to the hotel my president entered a room she thought was her's. she quickly realized she was in the wrong room. then she said it wasnt possible so she checked the room number again and yes she was in another room that had the same key card info as her very own room.

she actually opened another members hotel room with her keycard that was only supposed to be programmed for her room only. so she went to the front desk to complain about the situation but there was no manager on duty, so she left a message for the manager to…

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Ralph Montoya

May 29, 2019
0

We are staying at the Microhotel/ Wyndham at Kansas City Airport. At 7:00 pm on May 28th. The Tornado Sirens went off, and the entire area around hotel was under a tornado watch. We are 3 miles from airport, and THEY were vacated.

My wife and a friend came down to Lobby to see if there was a safe place to be. The Front Desk Agent replied “ the tornado is supposedly in two other counties. She DID NOT bother to call anyone else in hotel, and DID NOT offer any help whatsoever!!!

As a retired Hotel Chief Engineer for 35 years, I was mortified that this employee did not show any empathy or concern for any of us guests. If this is how the Wyndham Corp manages their hotels, I will make sure that we NEVER book another room with your company.

The 4 different employees that we came in contact…

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Sydna R Coleman

May 28, 2019
0

I was in Texarkana for a graduation. The hotel was selected by a family member of friends I was travelling with. My stay was not pleasant at all because I'm now suffering from bedbug bites received at you hotel. I reported finding ants and a bug I could not identify in my bed (Room 620) to Carole Hodges on the morning of Thursday, May 23, 2019.

She moved me to room 615. I have never seen a bedbug and have never been bitten by one. I have submitted a formal complaint through your company's website. I will also call the city of Texarkana Health Department because I discovered through the internet that your hotel was partially shutdown last year for infestation of bedbugs.

I have traveled over nearly half this nation and have stayed in hotels from no-stars to 5 stars; and have never…

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Brenda Kay Harvey

May 28, 2019
0

We found a spy camera plugged into the back of the TV and was hidden on top of the black base under the TV directed at our bed. I don't appreciate my privacy violated like this. I am turning this into the Florida state better business bureau.

We was in room 137 on 26 may 2019.

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Christine Arnett

May 28, 2019
0

My husband and I recently stayed at your Super 8 hotel in Fernley, Nevada. We checked in on April 11 and checked out on April 15. The location of the hotel was wonderful.

However, the condition of our room, #117, was beyond belief. The room was horrible. We had to unplug the microwave to use my hair dryer. And we had to unplug the microwave and television at night to charge our devices.

When we first got there, I checked out the bathroom and found a urine splotch in front of the toilet. The safe looked very “unsafe” to even touch. The heating unit was filthy. The door to the room had a large gap around the whole door and the outside air was coming in. Not good for efficiency.

I understand the policy of not cleaning the room every day, but clean towels and having trash emptied would have…

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Nancylee Ertter

May 28, 2019
0

Checked in on May 18 checked out one week later had two weeks booked was told if we left early we’d not be refunded room was fifth, housekeeper lousy kept complaining how much she had to do, last night we were there couple across hall had a fight kept me up all night, dogs barking people hanging in the parking lot loitering n making noise, it was bike week, so there were wierd people hanging out in the parking lot doing nothing but causing noise if I had it todo again I’d stayed st a nicer hotel this was a nightmare week

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John Doe

May 28, 2019
0

My complaint is against the construction company (TopLine Hospitality) Wyndham is using to work on the rooms here in Kona Wyndham Resorts. I'm on vacation here in Kona and I'm hearing all this Vulgar swearing, weed smoking, talk of cocaine use and fighting amongst their employees.

When I talked to their Supervisor, he snubbed me and brushed me off. I tried talking to the Wyndham Manager Luke but he was busy. I'm sorry I waited a month to complain but my conscious isnt having this.

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Tom & Laura Lalande

May 28, 2019
0

Having stayed at this hotel many times we once again in Jan/19 booked a room through the hotel for April 21/19. After driving for 12 hrs from Florida we arrived & checked in only to be told 5 mins later our room was not ready & had to be changed.

Attitude of front desk staff was less than welcoming. We were told a shower curtain had to be added to our room which we understand. Upon checking out our room we found the fire alarm hanging down from the ceiling by the wires, outside of bathroom door was stained from liquid spillage & sticky, bathroom kleenex holder was dirty, no conditioner in bathroom, fridge coil inside covered with ice & no cooling in fridge, standard television was blurry, As stated before we had booked room on January 28/19 & had asked for room similar to the one we ad…

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Bryant Bell

May 28, 2019
0

Good morning. I had a 2-room reservation at the Baymount Inn and Suites in Mobile,Al on May 25th. My family and I were traveling and we booked a one night stay in advance of our travel. I have always had a great experience with my Baymount stays before, so this was a no brainer!

Upon arrival, you could tell that they were unprepared. The receptionist told us that “one of the rooms may not be clean”. She was right, except neither room was clean. The bed sheets were visibly used, the bathrooms were dirty, and there was mold of the window curtains.

We literally opened the door and walked out, using nothing. I peacefully went to the front desk, and asked for a refund and cancellation. I was told sternly “NO”. So my family and I left and went to another hotel, spending more unforeseen money.…

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Victoria Roberts

May 28, 2019
0

I want to register a complaint against your facility on LBJ Highway, Dallas Tx. The hotel booked a private party for Memorial Day, unbeknownst to overnight guests. Literally hundreds of people were there for a pool party. Overnight guests had no pool access. Party attendees smoked cigarettes in this no smoking facility. Marijuana smell wafted through the entire lobby and pool area. Part of the lobby was closed to overnight guests. The restaurant was closed. The bar had two attendants and people were five deep at the bar to get drinks. The parking lot was completely full. From our room, we watched as two ambulances and six police cars arrived. People were removed on stretchers.

We were in Dallas to visit family and had invited them to the hotel for dinner at the pool. They have a newborn…

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Denise R Dorobkowski

May 28, 2019
0

Arrived at Travelodge on Airport Toad in Jacksonville,Fl, on Saturday 5/25. We got to our room, no problems. Tried internet (WiFi), and problems started, No internet connection. Husband went to front desk several times, front desk had service but rooms did not. Pool was not available to use until Wednesday or Thursday due to some issues. Today we asked housekeeping to empty our tiny garbage pails and give us clean towels, left room till 5:30pm, came back to No clean towels and garbage pails not emptied. We were supposed to stay here till Griday 5/31, we are leaving Tuesday 5/28, due to us hating this hotel room.

Sincerely, Denise and Barry Dorobkowski

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Maryellen

May 27, 2019
0

I recently stayed at a Wyndham Hotel in Johnson City, TN. This was one of the worst hotels that l have ever stayed at. There was a smoky smell in the hallways. As well as a strange odor. My room had ants.

And l woke up to being bit while laying on the bed. The air conditioner made a loud strange noise. The bed was 2 steps more comfortable than the floor. The "free breakfast" is a joke. When l did have breakfast l was given a cinnamon roll and a Styrofoam cup with milk.

This hotel brings the Wyndham "experience". Your name should be taken off of this hotel.

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Rick Savard

May 27, 2019
0

I’m hoping I’m sending this to the right place regarding a Laquinta hotel located in Andover Massachusetts. I made a reservation 5 months in advance for a May 2019 stay with my family. The hotels web site stated the hotel was fully renovated and had a three star review so I was not expecting any surprises.

When I made this reservation I requested a handicap assessable room. Needless to say upon check in I was not assigned a handicap room, I tried explaining to the desk clerk that I have prosthetic legs and I need an assessable room and

asked for this when I made this reservation, she stated the hotel was full and there was no assessable rooms available. Upon going to the room we were shocked to see that the common area was in total disarray, no wallpaper on the walls, the room numbers on…

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Erin Alli

May 27, 2019
0

I am on a roadtrip with my son and we had booked the Super 8 by Wyndham Forsyth located at 436 Tift College Dr. in Forsyth, GA about a week ago for the 26-28th of May. I booked it through booking.com and it said no charges would be made to my card. I was planning to pay cash for the hotel.

When I was an hour away from the hotel after driving all day I happened to check my email on my phone while I was stopped to find a letter from the hotel that they had cancelled my reservation. When I called about it she said they had tried to run my card that morning and when it didn't go through they cancelled my reservation. She would not explain more to me on why they did not reach out in any other way or why my card was being run in the first place.

I received no phone call or anything. Just an…

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Ashley Goddard

May 27, 2019
0

I stayed 2 nights in the microtel by wydum I. Manchester Tennessee this weekend and we we checked into our room we notice that it had not been cleaned. The was pee on the floor and running. Down the side of the towel.

There was people’s hair on the wall of the shower and there were no clean towels. I went do t to the front desk and told them and they assured me that h. I returned later that evening it would be taken care of.

I return 7 hours later and the lady at the desk stopped me as I was walking in and told me that my room was cleaned. So I went up and it was not still pee on the floor and no towels anywhere.

The next day we went out for the day and came back late and yet again now one came in to clean the room or add towels or empty the trash. I went so t to the desk again and they…

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Markisha Ruiz

May 27, 2019
0

One of your employees gave someone a key to our room. Woke up at 2am to someone in our room well we were sleeping. They took my purse with my identity in it. I am traumatized now.

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Ann Mckeever

May 26, 2019
0

I am a long time Elite points member of La Quinta rewards! Since this merger with the Wyndham chain, it has been the most difficult and unorganized booking, ever! I have used points on some stays, some not. But on EVERY occasion, the service of whom I am making this reservation, has been abrupt, and at times rude!

is you CANNOT understand them! This has happened to me now 3 times IN A ROW! I am sooooo disappointed in this merger! We LOVED the LQ’s and their reservation people were on and above Super friendly! I do not like to have to be continually asked to join some vacation package, on every time I call! Or rent car!

For years, we have had such great service and easy reservations, that is has been a beating, dealing with y’all.

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Lauren Sanborn

May 26, 2019
0

I am currently staying at the super 8 in Metropolis IL. I cannot get the workers to help. Our rooms toilet is dumping sewage in the floor. The attendant brought us a plunger and complained about the smell and left? Our daughter is sick from this and i cannot speak to anyone on any numbers i have called.

618-713-3706

I WANT SOMETHING DONE IMMEDIATELY

LAUREN SANBORN ROOM 215

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Sharon Springer

May 26, 2019
0

I checked into Wyndam gardens in Balt/Wa on 5/24 to 5/27 around 11pm. It did not look like the pictures on line but that's expected. The front desk person was dry and not welcoming but that did not bother me.

We went to our room which was average but for the price that was expected. One of the bedding had holes in it, but was clean. Then next morning I was awakend by doors slamming from 7am to 8am. Come to find out housekeeping was on my floor.

I left for the day and came back at 11pm. I tried going in the building at the entance near my room and key did not work. Another couple also tried and theirs did not work either. We both went to the from desk and Andre assured me it would.

We got to the room and it did not work. Had to head back to Andre again and he escorted me to the room and…

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Melinda self

May 26, 2019
0

Ramada by Wyndham Roanoke Va. Stayed at the most nasty room ever. Bathroom had big mold issues, floor was not vacuumed,, coffee pot but no coffee, food left in microwave, phone didn’t work, mystery stains on walls, soap in room didn’t have wrapper on it, advertised Buffet breakfast it was buffet bar with muffins, toast, old eggs, milk was warm and

not on ice, walkways were very dirty and trash everywhere this place needs closed immediately! I work for Health Department and there are not enough shots to protect you from this place.

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Katharine M Susman

May 26, 2019
0

the worst hotel stay ever in 60 years!! when error was discovered no adjustment made. Rooms were paper thin and noise in adjacent room and parking lot all night. In the morning at 640 while waiting for shuttle, desk clerk will not allow guests in lobby and you have to wait on bench outside for shuttle.

Evening clerk too busy to be able to see if she could print an emailed boarding pass since no printers or computers available to guests. Staff very unhelpful.

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Cathy Sousa

May 26, 2019
0

Maximum bather capacity in the swimming pool, awful in-person customer service, please contact (402) 660-2284 or (402) 658-6362 ASAP.

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Marc

May 25, 2019
0

We are booked at Baymont Inn in Braselton, GA. We entered the room to find it had not been cleaned to standards.

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Vickie

May 24, 2019
0

I stay there in Grand junction Colorado a few times and have issue with them over charging me then having issue with them not cleaning the room the staffing is rude and kicked us out after we payed for a week stay. The house keeping refused to clean we entered the room the sheets had blood stained and tub n bathroom in clean we asked for housekeeping to clean and never received survive in fact she said we refuse it when I wasn't there for the whole day I was at a meeting I asked for it to be cleaned and

trash empty apond returning it wasn't done I called front desk everyone passed the buck but no one cleaned it still then the manager called the room and kicked us out. We payed for a week's say and only stayed four days.

We are not there as of now had to pack up and leave. I've known of…

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gloria AIELLO

May 24, 2019
0

Stayed 4 nights at your Howard Johnson Hotel in Elk Grove Village . Moved from Chicago 16 years ago . We have been staying at this Hotel for about 14 yrs , when we go back for a visit .

, couldn't sit on the cushion by the window because it had black gooey stuff on it , plus we didn't get a single towel or sheet that wasn't stained or ripped ! So disappointed , will not be going back to this place ever. Thank you Gloria

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Jessie morton

May 24, 2019
0

I stayed at super 8 in Taylor Michigan. Never again. The first room the key didn’t work come to find out it was under construction.

Second room the bed had dirt, leaves, grass in it. The third room smelled of smoke, toilet seat was loose. Shower was nasty, exhaust vent was hanging from the ceiling. Bathroom door had a hole in it and was patched with contact paper and door handle was falling off.

The refrigerator leaked water in the floor which wet my clothes so I had to wear wet clothes. I ask for a refund after all the trouble and was told no. I would expect better from a motel with your name on it.

I would like someone to refund my money! I do have pictures to verify my complaints.

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jeffrey King

May 23, 2019
0

I want to file a complaint and please be aware I am also filing a complaint with the better business bureau and any other governannce offices I can find, I will also email the following individuals Michael D. Brown, Noah Brodsky, Olivier Chavy, Mary Lynn Clark, Brad Dettmer, Michael Hug, Kimberly A.

Marshall, Jeff Myers, Geoff Richards, Barry Robinson, James Savina, and any other senior officers I can find. I called to ask of my confirmation email for a vacation offer that I paid for. The young lady i spoke to was very condescending and rude.

After I received the information I needed I hung up the phone. She called me back and called me a "Fucking little bitch" I tried to call and speak to a supervisor another lady answered and told me that there were no supervisors available, when I…

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Delores Dunkins

May 23, 2019
0

The GM was unprofessional to my husband and I, the rooms were dirty we saw black mold and smell like mildew from the leaking water above the room upstairs visually saw the door frame which was breaking from around the door. The lady from the front desk move us to another room, which was a little better, but the entrance to our room was infested with big yellow jacket Bees they I am allergic to, if bitten from one of them I were be in emergency room or could die.

We left and checked out. Megan Wilks didn't care was rude and charge me CD for the room anyway, didn't even attempt to satisfied the complaint. I am so disappointed in Wyndham. We stayed @ Hawthorn suites in Grand Rapids MI. Bad place to stay.

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William Lumm

May 22, 2019
0

Made promises that we could book a hotel during the summer when we bought. After we purchased they have no availability and they should’ve known. They refused to refund us our money. Lotta promises no results

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James Reitz

May 22, 2019
0

I stayed at your Wyndham Garden in San Jose and I am not happy .

Below is copy of the email that the GM refused to answer me . Mr Andersen

Okay so I stay at your hotel on Friday night and I was not informed by Melia that banking with Wells Fargo would be an issue for my billing so you guys took 200 plus out of my account so I had to eat crackers for supper. Then the next day you guys put the money back into my account and now I get a negative because you guys charged me again for the room ???

James Reitz

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Trenya Hyman

May 21, 2019
0

I am so angry.. I spoke to a representative because I had 2 bookings for the same date.. went online to try and cancel and assumed that it was cancelled when in turn it was not.. so I go and cancel again and stated that my points of 152 had been forfeited..

so I was told I have lost all of these points without having a chance of even using them.. I would like to speak with another representative because this is our first time booking anything for a vacation and now we have lost them..

we got the card so that we could use them.. we actually had to pay the card off when we first applied for it which was $3,700 and now we have lost the points after having to pay all of this money towards this credit card.

I would appreciate a phone call to get these points reversed to my account..…

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Kelly APP

May 21, 2019
0

I was a guest of Your hotel in Jacksonville Nc from 5/16 to 5/18. My Marine son was having surgery and I decided to stay closer to the hospital on base. The room was horrible. The smell of smoke was unbearable to the point that I purchased my own air freshener.

The cable remote was brokee in two pieces. The bathroom was filthy with mold in the tub and hair all over the floor that II had to clean what was left behind. The day of my sons surgery I returned to have a light streams of water for hours to include the shower and the sink and the toilet which was unflushable .

I have stayed at many of hotels in the area and have never been so disgusted to have paid for and had to stay in such a disgusting place. The lobby looks nothing like the rooms and the rooms on the website are deceiving…

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Petet Morin

May 21, 2019
0

I am currently at Wyndham Grand Desert in Las Vegas, room 976, where I am an owner. I requested an accessible room , and I was given room 976.

In this room there are 2 bedrooms, but the accessible shower and safety bars in the shower and around the toilet are in the non master bedroom, so me, the owner has to get the guest bedroom which has basically 2 single beds.

In the master bedroom there is a king bed, jacuzzi, a nice shower stall and a washer and a dryer. This is unacceptable to me.

The fix is easy, put safety bare in the master bath shower and master toilet. When I went to the front desk to complain, I was told all the accessoible 2 br units are the same.

I tried to take a shower in the guest shower, which is equipped for a wheel chair to simply roll in, all I got was water all…

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Shannon Santschi

May 21, 2019
0

My family, the Stone family, has scheduled our annual family reunion in Atchison, Kansas, the birthplace of most senior members in our family, for July 19-21, 2019. My sister-in-law, Dr. Jessica Stone, contacted your hotel months ago and reserved a block of 15 rooms for the family. At the time, Jessica was told that family would have until June 15th to make their reservations. After this date the rooms would be released to others.

I called your hotel this morning (5/21) to make my reservation, but the AmericInn-Wynham employee (Rachel?) I spoke to said that the rooms had been released and were no longer available. She also said that my sister-in-law had been informed about the cancellation of the rooms by someone named Kim. Following my conversation with your employee, I contacted my…

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Chris Lovett

May 21, 2019
0

To whom it may concern:

My stay at Wyndham in Fort Myers was fine, but what has made me angry is the fact that I keep receiving email solicitations. When I book a hotel, I provide my email address solely for the purpose of providing a contact email in case there is a problem with my reservation. It is not provided for the purpose of continued solicitations. But what makes me even angrier is the fact that your solicitation emails do not provide the ability to "unsubscribe" as other companies do. That practice is inexcusable.

I am respectfully requesting that my name be permanently removed from your contact list going forward. If I continue to receive these emails, I will no longer do business with Wyndham.

Thank you,

Chris Lovett

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Caren Josub

May 21, 2019
0

I was a guest at Bat Sheva Jerusalem May6-12. The worst hotel I’ve ever stayed at. On May 11 my daughter and I went on tour from early morning and when returning I found that my iPad had been taken.

I should have put it in safe but as it was early and I was in a rush, I just shoved it into my suitcase. Anyway, I was so shook up and told the person at the desk and she said they would investigate.

Anyway, to make a long story short, I didn’t receive even an acknowledgement from management that the incident happened for a week and that was only because I emailed. And, not even any kind of apology. They claim that no employee took my iPad while I can say with 100% certainty that someone took that iPad from my room.

It is unacceptable that a hotel can have dishonest ppl working there with…

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LAURA FOSS

May 21, 2019
0

On Saturday May 18, 2019, I checked into your hotel, which I had previously booked on-line. I purposely sought out a pet friendly hotel & paid for the room thinking I was set for myself, my boyfriend & my dog.

After driving 5 hours to arrive at the Travelodge (Fort Myers, FL), I was then told that I did not have a pet friendly room nor did I pay for one. But that was shortly rectified by me agreeing to make a pet payment which I thought I had done in the first place.

Then I was asked to sign a "Good Neighbor Policy", which states that rules such as: No Loud Noise or Disturbances, No DRUGS/ ILLEGAL SUBSTANCES, NO DISORDERLY CONDUCT & NO SOLICITATION of ANY NATURE to occur on the property.

However, I was quite disturbed to encounter not just one but all of these incidents. The stairwell…

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Jessica LeJeune

May 20, 2019
0

Super 8 in Breaux Bridge LA is a hotel we have stayed at before but I have to say I am surprised Wyndham has its name associated with them. The walls in bathroom were dirty. Cobwebs on ceiling. Light fixtures needed paint.

I would like to upload pics.

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Keith Burgoyne

May 20, 2019
0

This was the email I received today! RUDE!!!!!

Dear Keith,

Sorry you stayed 3 days under such bad conditions, but if it was that bad you might have asked for another room and I'm sure we could have accommodated you. Safe Travels,

Sincerely, DAVIDSON BARLETT General Manager/Owner Super 8 by Wyndham davebarlett@gmail.com (305) 992-6706

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