Wyndham Hotels

I went to the vending machine for my husband to get him a Gatorade that is 2 bucks I put in two one dollar Bill's and pushed the button for the drink and nothing happend I went to the front desk and told the sir that the machine took my money and did not give me the product I paid for the guy at the front desk walked over and looked at the machine and told me basically that I was a liar and that I never put the money in I feel very disrespected and hurt that your staff would call me a liar and that I was un truthful

If I could I would not add any stars.

I currently dealing with an ongoing issue with Wyndham and trying to get money back from a stay in which did not take place.

Absolutely no one has been helpful to this point and all they have been able to tell me is to wait, wait another week or two and someone will get back with me.

Unfortunately that has never happened.

I have always been the one calling them only to get the same BS story from them.

I never should have been charged and now that they did that, they are taking their sweet time in getting me my money back.

I am beyond upset at this horrendous customer service and standard customer sympathy that they display.

The steps that they could take they haven't.

This didn't need to even become such a huge issue but is has.

Maybe if I…

I made a reservation for two rooms at the Wingate by Wyndam in Streetsboro, OH at 9705 Oh-14, Streetsboro, OH 44241 (phone number 330-931-3599).

I put the reservation for one room in my mom's name and the other in my aunt's name, but used my credit card just to secure the reservation since I made it online in advance.

We were all traveling to Streetsboro to see my other Aunt who is dying of pancreatic cancer.

The rooms were horrible, needed cleaning and on Sunday one room was not even cleaned at all - the beds were unmade, the wet towels were on the floor, etc. the other room - the sink was never wiped down, there is red/pink mold in the shower and stains on the comforter in full view when the bed is made.

We complained once to front desk and nothing.

But we were there just to sleep…

Wyndham took over La Quinta hotels.

I had over 40000 LQ points.

I have tried 4 times to get my account transfered to Wyndham.

Wyndham was suppose to send email in April 2019 on how to switch.

Never got it.

Called their member services 4 times.

All reps English so bad I had problems understanding them and they had problems understand me.

I was given a new # which I repeated back to the rep.

When I tried to log in the new # was not accepted.

I had also given the rep my phone #.

It was not accepted when I tried to reset log in.

I called again and all 3 people I spoke to had poor English skills.

First I was told my new member # didn't exist and same problem with my phone #.

I could not understand the rep so I asked to speak to someone in the US.

After a long wait a second rep…

I use my points for a free night at the Delavan Super 8 and asked specifically for a first-floor room due to knee problems that I have an inability to do stairs or the possibility of a disabled room which I got neither although it was noted on the request they did not save me a first floor or a disability room so it was very very difficult for me to get up and down the stairs and I was only able to get up once and get down once I was not able to go up and down to leave the hotel and do things I also ask to speak to the manager have the manager called me and was told that he would not be in until Monday and he has never called me I think I should be compensated with another free stay to make up for this it was extremely difficult for me and prevented me from doing all the things I wanted to…

The first room we were given was not cleaned after previous guests.

Beds were unmade.

Looked like it was still occupied.

Second room smelled awful.

There was food and mouse droppings on the floor.

The bathroom had mold in the tub under the soap holder and the toilet wasn’t clean.

My wife and I recently took a 10,014-mile trip.

When we did not stay at relatives, we stayed in Wyndham Hotels/Motels.

Two places stood out from the rest, the first is because of how great the stay was.

The second was the worst place we have ever been in.

The first was the Days Inn at 2155 North 11th street Beaumont Texas.

The stay started with meeting Linda at the registration desk (and again at check out).

She greeted us both times with a big warm smile and was one of the most pleasant women we have ever met.

Then the room, it looked exactly like the photos that were on line.

Everything was beautiful and very clean.

The next morning when I went to get my morning coffee.

I saw that there was a great hot breakfast (not a continental breakfast), well supplied.

The very nice…

I booked for 15 th of August ( today is the 13th) for 8 days a room at dalton super 8 convention center.res # 87183EC006502 I cancelled a week ago!

I have called hotel 1x, I called reservation center 2x and asked repeatedly to have a cancellation confirmation sent to my email Either MooreFlagd@aol.com Or Crismoore60@gmail.com All 3 request did not result in a cancellation confirmation thoigh it was promised.

Would you please send me such or initiate that I get the cancellation in writing.

I have to have it for the office.

Vhristine moore 801-809-3808

On 8/3/19 we checked into the La Quinta Inn & Suites by Whydam, in Utica Michigan.

Upon our stay that evening, we went down to the pool area to utilize the pool and hot tub as we planned and specifically booked this hotel for.

Within 5 minutes of being in the hot tub, our eyes were burning so badly from the high levels of chlorine, we exited and tried the pool.

After being in the pool, we experienced the same issue and had to get out to rinse our eyes out in the shower.

The burning continued for almost 45minutes after we had to cut our pool time short (my daughter was extremely disappointed) and go back to the room.

Hours later when in the lobby purchasing some snacks from the refreshment area, I made mention to the young man working the front desk that the chlorine levels seemed…

Julie, the manager, basically just called me a whore, referring to the people that have come to see me.

First time I've seen a few of them in 5 years.

She also said some employees said my room smelled like drugs.

The employees that said this, busted into my room without knocking, right before I got a call from the manager.

Since when does housekeeping need the maintenance guy with her?

Julie assured me they weren't up to anything, stating that the guy "isn't straight".

Funny, since his girlfriend is pregnant.

I am furious!

My Mom is at SGMC, which is why I'm staying here.

I haven't disturbed anyone.

I haven't damaged anything.

Some nights, I stay at the hospital with Mom.

I'm very offended, and expect something to be done about this situation...

ASAP!!

I was a guest at the Wyndham and shortly before arrival, I was told that only 1 car could valet park per room.

I asked the valet where I could park my car and he pointed to a garage 2 blocks away.

Due to the extreme heat and my heart condition, I could not walk back that far.

I then asked if there was anywhere closer I could park.

He said there was an outdoor lot directly behind the hotel.

I found the entrance to the outdoor lot and parked.

I then checked with the valet and told him I was parked directly behind the hotel in a Wyndham "reserved" spot and he said I should be okay.

I reiterated several times where the spot was and that it said Wyndham "reserved" and he said it should be fine.

The next morning as I was walking to get my car, it was being towed.

The tow truck driver…

Booked a room online for Princeton West Virginia.

When we arrived there were several people at the desk to complain about a dog barking on the second floor.

I asked to see our room and it was located on the third floor and it was filthy!

The carpet was stained and smelled bad.

There was what I assume to be a urine stain on the cushion of the window seat.

I went and let the hostess know that we would not be staying there and asked her to please refund my mothers credit card.

Hopefully it will be refunded!

I and my husband drove from San Francisco to Sylmar California on August 9, 2019.

I had a reservation at Travelodge by Wyndham Sylmar California.

I arrived at 11:30 pm.

I gave the person at the front desk, my ID and credit card.

He looks at my ID and said this is not a valid Id and we can not accept this.

Then said we have to cancel your reservation.

I said, no, let me get my husband.

My husband came in and gave him his ID and credit card.

He said we can't accept his credit card because it does not have a chip.

So we will cancel your reservation.

I said why because you don't have a credit card with a chip.

He also said that we just don't accept people like you.

My husband became very upset but held back and we walk out.

All the hotels in the area were booked.

We had to sleep…

Booked 2 rooms for 3 night as we were traveling from N.

Y state to attend a funeral. .

The rooms were dirty...broken sink faucet, toilet seat.

Stains on floor.

The hall way had never been cleaned, floors were dirty, and the rooms and hall smelled like old ashtrays.

The dining area was dirty.

Food/milks spilled down face of cabinets.

One cabinet door was just hanging by a corner.

Floors were dirty/sticky.

Cereal was stale.

I will NEVER stay at one of these hotels again.

I can not even give it a one star.

The from the check out was rude not only rude she was with some type of attitude also she did not wanted give my deposit.

When i ask her she said have nice day ignored me.

I was mad i hope you us train her to give a better service to your guest came here to celebrate my birthday she made my experience horrible.

Hello

My daughter, my grandsons and myself stayed at your hotel, Days Inn Rockingham NC the night of August 2 in Room 202.

We found the room to be less than par considering this is part of the Wyndham Hotel chain.

I went to the bathroom and when I flushed the toilet water came gushing out over the tank, all over the floor and started moving out into the room.

We called the front desk but my grandson said they hung up.

I went down there and told the gentleman who seemed to be locking up for the night what our problem was.

He asked if we needed a mop and I said yes.

After a while he came to the room with a bunch of towels because he could not find a mop.

He figured out the problem and fixed it.

After all that, we had him remove a dead cock roach.

Needless to say, our stay was not…

My husband and I have a number of reward points from LaQuinta.

We like to use them for a Go Fast rooms at the MicroTel in Independence, KS, when we go to visit my elderly mother who lives there.

Last weekend we booked two nights.

Upon arrival there was no soap in the room.

Front desk apologized and stated there was no soap available in the hotel.

How could this even happen?

There is overnight delivery!

Soap could have been purchased from two different stores across the street till soap was available.

We said we could use the shampoo.

Well, there was no shampoo either in our room--only lotion and conditioner.

This is just unacceptable.

I happen to have some facial cleanser which I had to use for my shower.

The drain was slow and I stood in water.

This had been a problem for a…

Laquinta Hotel (Hershey) Harrisburg, Pa.

Dirty hotel.

Zero upkeep/maintenance.

Totally unwelcoming staff in lobby.

Refrigerator in room missing front leg almost tipping over.

Broken handle on night stand drawer.

Dirty Band-Aids, hair clumps, soda cans, and other trash left in pool area from Monday when we arrived, still there Thursday morning when we left...ewww!!!

Pool water was cloudy.

Hot tub water smelled like fish...not kidding!!!

I had to tell my daughter to get out of it.

5:45 pm on our second night there, housekeeping finally showed up to clean room.

I had called front desk at 3:00pm and asked if we could just get new towels and forget the room... told, "No.

Checkout rooms get cleaned up first".

I told her, " I only want the towels replaced." She said, "You're not…

Terrible National TV add, denigrates Tulsa as a city.

You know nothing a great city.

Will never book faculty, students, staff, athletics teams with this foul company.

Will tell all University presidents of this terrible add.

I was at the travel lodge in fort Bragg last night.

The room smelled of bleach so bad it was burning our noses and throats.

We couldn’t change rooms because we booked through hotels.com.

I get that fort Bragg is expensive this time of year but for $200 I expect to be able to breathe.

We left as soon as we could this morning.

Also the frig had been turned off and smelled like mold when you opened the door.

The the beds were insanely hard as well.

Overall, I would be hesitant to book travel lodge again.

08/2 - 08/04 the lewis family reunion was host at the fayettville ramada inn.

First i must say this was the dirtiest rooms ever.

Some of the employees looked like the just rolled out of bed and come to work.

The rooms had spider and bugs in them the bathrooms were nasty i had to clean my before we could use it the carpet was smelly and dirty.

The cook comes to work late the breakfast was 7 - 10 he started breakfast at 8:30 and closed the kitchen at 10:00 and did not apology for his lateness.

The prostitution was very crazy the did not try to hide it they approached my family members.

At our banquet they ran out of food.

I hope that you have taken notice of your reviews of this Ramada Inn and you make some serious changes.

But I think management need to reach out to all of the guess…

I was staying at this hotel and we were checking out when I realized I left my earbuds in my room being charged.

We came back to get the earbuds and the service rep lied and said the room was occupied by someone else now which was not true.

We proceeded to go with the manager Anna into the room and they were not there.

The maid or someone from the staff had to take them since they were the only ones in the room.

The manager Jen said I was accusing them and its prerogative which is extremely unacceptable and disrespectful after we have been staying at this hotel for over 20 years every August.

I'm shocked as to the way they treated me.

I told Jen she was being rude and she said that was my opinion.

She should not be in management and should get fired.

I do want this complaint to be…

Somy husband Julian worked threw temporary service at the Newport wyndham an he loved working their he got a lot of phrases from guests because he sang danced the guest loved him they even gave him a review on line after working thier a week inch was great but the so call lead house men Irving did not like that do that's when he started to cause problems my husband tried to stay way from him an do his job the all the big bosses said he was great but Irving didn't like that my husband said he saw Irving grab housekeepers butt breast an was told if he said something he would get fired which made him uncomfortable an was called in office for not smoking a cigg with him the next day he went to work an everybody laughed at him so he came home depression his hitting him hard he thought they…

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in.

The wash rag was almost black.

I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one.

I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her.

I then went up to my room and called Hotels.com.

Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink.

I have always had a great experience at Wyndham and was disappointed.

They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund.

I will attach pictures of the conversation and the room below.

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in.

The wash rag was almost black.

I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one.

I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her.

I then went up to my room and called Hotels.com.

Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink.

I have always had a great experience at Wyndham and was disappointed.

They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund.

I will attach pictures of the conversation and the room below.