Wyndham Hotels Complaints Continued... (Page 6)
1090+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
Do not stay at the Days Inn on Merle Hay Rd in Des Moines, Iowa! The owner of that property is a very unpleasant and unreasonable woman named Alka Amin. I made a reservation prior to my stay for the amount posted on the website. I had to cancel the card used due to some unauthorized charges. Let me stress those charges had nothing to do with the hotel. When I checked in, the amount was $20.72 more than I expected. The reason given was that the new amount was for that day’s rate for a more expensive room, which was the only one availability that night. She was absolutely unwilling to honor my original booking because she had canceled it. I even suggested we split the difference but she was unwilling to do that. I know i’m Not the only one with rate issues at this property. While I waited to talk to her she was on the phone with a customer who also had a problem with a booking. She exhibited the same unwillingness to even consider that person’s position. I am going to write the CEO of Wyndham but that letter may never be seen. Hopefully this review will save some grief for those who need to stay in Des Moines.

I paid cash for a 2 night hotel stay. I was forced to leave a $100 cash deposit which I should have received back when I checked out. This did not happen. I was told they did not have access to the safe and I should call on Monday. I have done that (today is Monday) and I have been given the run around each time I call to speak with Angela the manager. I've been told all day "she is in a meeting". Trust me, I've stayed at your hotel and there is no meeting going on there I can assure you.
When we checked in on 7/4/2019 the front desk clerk had to leave, get in the elevator and go upstairs to see if our room was available. It was a complete mess. Then, in front of my children, the front desk clerk proceeds to tell me how I will receive a "$250 fine for smoking a blunt in my room". Who says that in front of children? 4 children! I will continue to write bad reviews and make complaints until I get my $100 back. My cell phone number is 618-638-0687 and I would like to be contacted right away. Thank you.

I am writing to inform Wyndham that the Super 8 By Wyndham located in Red Wing MN is not by any means near Wyndham standards. We actually had to leave the hotel and get fresh air. My husband had a very hard time breathing because the room was damp and musty, he's got a compromised immune system. We both had a bug crawl on us once we touched the bedding. There was a shattered window adjacent to the check in desk, there was no security whatsoever in the hotel, we entered without needing a key pass through the back of the hotel. The Jacuzzi was 1/3 filled with water, when we turned it on, the jets were clearly out of the water. There was a 8" hole in the wall behind the door patched with what looked like medical tape and the toilet rocked on the floor. Unfortunately we canceled our 2 night stay and were charged $107.00 for walking in the door. I would not have my name on this hotel if I were Wyndham.
According to the better (Wyndham) hotel we ended up staying at that very night,
we were informed that the police are called to that hotel (Super 8) often.
We stay at Wyndhams because we trust their standards, If I were you, I'd pull out of the Super 8's

This is a first complaint ever sent by me. We stayed in LaQuinta by Wyndham in Doswell Va. on 7/6 room 132. The room had a smell was drab but the bathroom was awful. The tub was black and rusted, chalking was missing. We would not even take a shower and left the next morning without showering. To charge anyone $200.00 for these conditions is a disgrace to the Wyndham Corp. I will be posting this so no one I know stays there and is exposed to this. Left without breakfast due to lack of comfort in the hotel. I wish I had taken picture but did not think of it.

I feel I was pressured into signing a contract My daughter and I were constaling being separated by sales persons I was told I,had 30 45 days to cancel When we tried to cancel I was told I only had 10 days ( which were in small print ) I need to cancel due to health and mental reasons Also Financial reasons I'm 76 years old and when my family called to explain my situation They were told there was no way to cancel They are now ready to contact the BBA and if not a lawyer If nothing can be done to resolve this I don't have the money and if my credit score is effected so be it I'm having a good day today, but have been getting more forgetful everyday

My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.

My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.

Me and my family stayed at Hawthorne by Wyndham in Jacksonville Fl. This was the most terrible hotel experience i've ever experienced. We got locked out our room at least 4 times during our stay. I had to walk to front desk to ask for a blanket for our bed because it only had sheets on it. There were no extra blanket and sheets for the sofa bed, I had to walk and get that either. I recieved no room service at all. I asked for clean towels and wash clothes and I was told I had to go the front desk to get it my self they had no one to bring it. The lady serving the breakfast was rude to everyone because she was upset she was the only one working. I was told I would have a $100 deposit at check in that I knew nothing about. I was told it would be release back to my card at check out but I have yet to receive it. The stay and customer service was horrible and ruin my family vacation.

Do not stay here. First of all my husband and I are disabled. We called far enough ahead and were assurred we would have a 1st floor accomodation. Second the bed had cigarette ash bug debris and rocks on and in it. Third the floor had what at first was a huge red stain which looked like blood. there were three such spots. thankfully a very nice housekeeper came and explained it was a juice stain. Fourth the air conditioner only worked part of the time. Fifth there were curly fries on the stairs leading down to the 1st floor. all over.
1 bright spot. The steak and shrimp supper was amazing from their in house restaurant. Both of the receptionists were great.
We just expected a clean 1st floor hotel room for one night. that did not happen.
Finally we were assured by the receptionist the supervisor would be notified and we would be contacted. that didnt happen.
if u dont mind dirty carpet and dirty beds well enough said.


This hotel should be closed for a complete makeover. Our room was dank and smelled moldy. Anything left on the floor was damp. We stayed two nights and although room was made up with clean towels, the carpet was not vacuumed, the sinks were not cleaned and the bathroom floor was dirty. The toilet was loose on the floor. The phone was broken - the message light blinked and clicked constantly. We reported it both days asking for it to be fixed or switched off but nothing was done so we had to unplug it. That meant we couldn't receive a wake up call. Security was nonexistent as the outside doors on the side and rear of hotel were propped open because they were broken. And the desk knew about it. There was no restaurant, although the listing said there was one. The provided breakfast was almost inedible - some sort of pre-made egg squares and the breads were the cheapest. This hotel gives all Ramadas a bad name.

Super 8 by Wyndham - Raton, NM --- Stayed in room 114, June 2019. Room was dirty, laminate bedroom floor had not been mopped. No toilet tissue holder. No TV remote. Room card had to be renewed (scanned) numerous times. Grounds littered and parking lot has broken pavement. This is a Wyndham property (!!!!!); they should be ashamed to have their name on this property. Do not stay here.

I recently stayed at Travelodge Seattle (hotel id: 07033)
We were not offered 20% for a 2 night stay and the only thing I can say positive is the beds were very comfortable.
The bathroom was scary. It had a rusty kleenex box that fell off the wall when used. The wall paper was scotch taped to the wall by the toilet. The linolium was coming away from the wall and the fixtures in the shower were rusted and falling off the wall. You could also tell where there was extensive mold damage in the shower.
The front desk could have cared less that they had given us and others wrong information about the fireworks which is the one reason I chose Travelodge. For the cost, I won't return.
Juanda Schatz

On July 5th 2019 my wife and I made reservations at the Days Inn in Jefferson, North Carolina. We were attending the Christmas in July celebration in West Jefferson. Having stayed at Wyndam facilities many times before and this being a Wyndam associate we thought we could trust the accomodations at the Days Inn. We were assigned room 146.
As we opened the door to the room we were overwhelmed with the odor of what smelled like a wet dirty dog. The odor almost made us sick. The room was also not as clean as we are accustom. We went back to the front desk and ask the desk clerk to come check this room out and verify this condition and we requested another room. The desk clerk indicated there was no other rooms available, would not come to verify the condition of the room and would not refund our money.
Having no other options we tried to stay in this cruddy room. We did not get much sleep and the next morning our clothes even had the odor of this room. This disgusting room ruined our vacation. We were very disappointed
If this is the best Wyndam has to offer. I suggest you close this motel and go out of the motel business.
This event and complaint was also filed at the office at Days Inn however we were told that general manager P.K. Sinhai would be out of the country for several weeks.
Please email me at Thomas.bulman@gmail,com or call me at 864 576 3574 if you have questions or need more information.
Please confirm receipt of the complaint.

We stayed ar Baymont in Springfield, Il. We stay at a lot of hotels but this was just gross. Room was dirty could tell it hadn't been cleaned. Sheets had stains on them. Tiles around hot tub were broken. Tub was missing screw on the drain. Pool was nasty cloudy and smelled funny. Outside furniture was half broken. Elevator buttons had shit on them. Skipped breakfast as we were grossed out. Would not stay at another one of these hotels.

We just checked in after a long drive, got to our room. It smells, towels look dirty and the toilet was full of poop! It was so nasty and smelly that when the lady come up to clean it the toilet overflowed. She had to go back downstairs to get a plunger. The hotel is booked and all hotels around are booked so we have no choice but to stay at this nasty place.

To whom it may concern,
I recently became an owner as of May of this year Wyndham Resort. I first brought into the Discovery Plan back in March and I booked my first stay at The Bonnet Creek location for about a week and I loved my stay there. They stated due to me being on that plan, I was mandated to attend another timeshare back in May while I was staying at Bonnet Creek resort location and due to me seeing value I brought into it and became an owner. Now, I'm on my second trip at the Wyndham Cypress resort with my family and I'm being harassed to attend another 90 minute presentation to the point where it actually made me feel some type of way , not in a good way neither. I'm already an owner and I'm on a trip with my love ones. We have a very tight schedule and it seems everytime I stay at the resort , I'm pressure to attend another sale presentation at check in and I dont feel I should have had to sit through another sales presentation being an owner already. So I attended the presentation and that's when the Sale Rep told me after he reviewed my account I had gotten a terrible deal especially when it comes to the point if I ever chose to upgrade my membership, it will cost me thousands of dollars in its difference. He made it seem as if I gotten scam. My membership number is 00203586082 and I attend the 90 mins presentation at 10:30am and left after 1pm. My plans was to visit the parks today not to sit through another sales presentation and especially not one that made me feel stupid with my first dealing with you all. I'll like someone to contact me about this because I'm very upset about how I was dealt with as an owner. My name is Sherline 813-485-1873.


I stay in the wyndam Travelodge with my fiance almost every weekend in new Philadelphia, Ohio. I work out of town during the week and we usually see each other 2-3 nights on weekends before I travel back for my job. My name is Erik Franklin and my fiance is Samantha Luxemberg so u can check records to see that we start here regularly. Last night on the night of the 4th we entered our room to find three dirty Kleenexs and two dead bugs on the sink and blood on one of the pillow cases. I'm not normally one to complain or to expect compensation but I've spent allot of money the past two months in that hotel and I'm pretty shocked that we walked into that last night n the pull down the covers to a bloody pillow case. I took picture also. And front desk offered to move our room. Which it was almost 1130 and I had a long drive n just want in the mood. If u have any questions please call me 216-415-4545. My fiance wants to check the other hotels in the area but I really have never had bad experience with Travelodge. I'm sorry this has happened

This is the 4th time I have written and NO RESPONSE. I also called the phone number and waited on hold for over 6 minutes and NOTHING! I really do not want to write this same stuff over and over. On June 27th, at 11pm me and my sister checked in the gettysburg wyndham and had a terrible situation. After traveling 300 miles, we were tired and did NOT want to smell SMOKE!! The facility is non-smoking. As we approached our room, 504, there was definitely smoking going on in a room, as the hall stunk! We called the front desk and a female said they would send housekeeping, but NOTHING! We waited and waited and the smell persisted!! The next morning we had to leave early and this time, the smell was under out door by our bath and made us nausea. We do NOT SMOKE. Once again, we called down and another female answered and said it would be checked out. NO RESPONSE upstairs. As we left, my sister smoke to a male and he said it would be checked into, but of course, that did us no good. The hotel was very nice and clean and we eventually came back the next Sunday night and stayed, yet to experience both our keys not working. All I can say, is when you are exhausted, you don't want to walk or take the elevator up and down to be able to check in your room. I can handle that, but the SMOKING is NOT ACCEPTABLE. AND THE FACT THAT NOONE ANSWERED MY FIRST THREE EMAILS IS RIDICULOUS. I expect to hear from you and I definitely want me $ 95.00 refunded for the smoking night.
So, not answering my first three emails, and then noone answering on the customer care phone for 6 minutes does not sit well with me.
Please respond by email and I expect my refund to be mailed to : Linda HInckley, 11017 Heathstead Rd. Chester, Va 23831.
I will stay again, but I expect fairness on this issue. SMOKING IS JUST NOT ACCEPTABLE AND NOTHING DONE!!!
Thanks
Linda Hinckley

I stay at days inn in byron ga several times a week however I will no longer stay there because I have had a problem with soneobe stalking me and he was able to go to the desk and find out if i was or wasn't there this morning he was told I did not check in yesterday therefore I feel like my safety and privacy. Is not a concern. I am livid and wyndham hasreally let me down.i now hace to find another hotel chain to use

You need to clean up your act and quit discriminating against people who are in wheelchairs. I am staying at the La Quinta Inn and I was required to pay for a taxi service from Houston Airport to the Hotel, while the other guests were picked up by the Shuttle service. And the young man who was working the front desk, thought it was funny that I am not entitled to the Shuttle service and even hung up the phone on me. So I guess I will have to take you to court for violating the A D A law.

Lots of bedbugs in bed,,,we have bites all over the body,,at first we thought it’s mosquitoes maybe bite us when we were out but when I took the sheet off in the night there were bedbugs,,cought one and showed it to manager,,,they told us you can have $70 worth of food in any restaurants but who is going to take care of the bites and pain which we have in our body .hope they should deep clean and spray all over.i don't know how can they get rid off but very scary to stay in Windham now,,,managements please take care of it before they close the buildings,,poor rating

Stayed at wyndham providence airport, the room was given first was very dirty room 445 and then moved to room 545, the ac was not working. Called hotel manager Maria and reply waz she can not do any thing. What a honorable night spend at this location

La Quinta hotlels are OK. Wyndham is the problem! Prior to joining Wydham, my LaQuinta account # was W1970786. During a trip to Washington in Nov 2018, I was told that my account # should be 111232531D. In Dec 2018, however, they failed to credit me for 6 days stay in LaQuinta, Irvine, saying that they couldn’t find my account #.. In June 2019 I checked in again at LaQuinta Irvine (Sand Canyon) and was told me my number should be 175018556J. I was advised to call (someone, but no suggestions on whom to call) and have the accounts merged. They have now failed to credit me with 13 nights stay there. I found a number and talked to a woman with an extreme accent. I gave her all the numbers and dates of stay. After nearly a half hour struggling to understand her, she said that I would need to send proofs of ID and they would need to verify my stays and maybe I could be credited. I finally gave up struggling to understand the strange accent and hung up. Now I receive ads by e-mail from Wyndham now to the account they fail to recognize, 111232531D. What is the REAL #?
Wyndham, you have cheated me out of at least 13 stays at this hotel where my wife and I have stayed 40 times or more. We now consider Wyndham as a hotel chain with no free days, no matter how many time we stay there.
Clare Keeney
408-378-6799

My name is Samuel H. Motos Jr. I was approached in Panama City Fl,by Wyndham salespeople,went to a presentation,received a 8 day vacation certificate to be used within a year.The salespitch was good,and being a family that vacations often,i could see how purchasing a membership would save me some money.We decided to use our week in Panama City FL,but it was all booked out, so we looked to see what was available,there wasnt much left,we had apparently waited to long .So we found an availivbility in Crossvill TN.,atHiawatha Manor at Lake Tansiroom 105 n-2 for 6/14/2019 thru 6/21.We made the trip following 6 other family members who had booked a room at a local motel.Opening the door to the room, I noticed a very large spider on the counter,so having a 1,4and 5 year old kid with me ,I then went back inside and killed the spider. Then I noticed after the front door was shut that it didnt seal properly so any insect could crawl in.We walked thru the rooms and they were all with dirty floors,carpet,fireplace,and the walls had paint peeling off.The two bedrooms had doors that would not close,one door was falling apart.The bathtub was dirty,the commode would not flush properly.We inspected the kitchen and found the stove venthood had been removed,so we knew not to cook anything on it.The toaster was rusty.While looking at the toaster ,i looked to see why my youngest child was chocking,he had found a plastic screw sticking out of the refridgeratior and put it in his mouth, this was very scary.We started to leave,we stayed because we had followed six family members to Tennessee for a vacation.We settled in, trying to make the best of the situation.We went out the back door to relax on the porch and found broken patio chairs and tables , also covered with mildew so we did not sit.I was walking down the steps from the porch and caught my hand on a nail sticking out of the handrail board,then fell on the bottom step breaking a rotten board,then falling on a sewer pipe cleanout plug that was sticking out of the groung right in front of the bottom step.I hurt my back bad, for days i could hardly walk.We left a day early,just cutting our nightmare vacation short.This place is a health hazzard.The salespeople at the presentation worked hardand almost sold me a membership,I hope Wynnham has better to offer than this.My Families vacation that we wanted at the new resort in Panama City FL,turned out to be a nughtmare in Tennessee.I took pictures of everything i mentioned in this complaint,if any at Wynnham is interested ,let me know and i will send them.I would like a week at thenew resort in Panama City FL. Please.
Thank you, Sam Motos 706-329-7121

Im a diamond member which only sounds good on paper, and is good for absolutely nothing else.. After spending around $8000 on your hotels over this last year alone, I find it hard to believe that they couldn't get me one night free due to flight reservation (unexpected) change. Wyndam customer care and rewards dept. pass me back and forrth between the depts each one had a excuse why other one should do it. So tell me whats the point of being a diamond member if it does absolutely nothing. Only bright spot our hotel was very nice and clean, and Jack and hotel staff made stay enjoyable for m uhh family. Dont think i will be a Wyndam Diamond Rewards Member much longer.

TV not working and desk personnel suggested moving to a “luxe” room at a higher price. Very unssacceptable customer service. Without a manager on premises or access to a manager, the desk was not willing to move us to a room at the same price. Unacceptable!
Also: the room was in poor condition with a spider web on the ceiling and enough dirt specs on the floor to belie the floor had been vacuumed.
Suggest a Manager be accessible 24 hours even if not on premises. In addition, suggest maintenance be available in case of any customer issue such as the TV not working. If a more serious issue such as a plumbing or a/c problem came up especially for seniors, maintenance could be a critical factor.
Also suggest an inspection by Wyndom (room 132) to view the furniture especially a chair that must have been a thrift shop reject. Curtains appear to need cleaning as well. Shame on Wyndham for allowing this condition.
Spoke to Brad at Wyndham Customer Service about these issues and anticipating follow up.

I was referred to your hotel down by Chicago ‘s O’h airport,I wanted to make a reservation
The person was rude and was unable to assist me.He hung up on me
I will never use your business ever and I will make sure I tell everyone I know
Also social media is a great way to inform people
Shane I work for a very big organization and I will inform my company to not use you,
It’s Lexus by the way you may have heard of us.
Good day

On June 27th we stayed at your hotel. As we walked to our room around 11pm at night, room 504, the corridor DEFINITELY smelled like smoke. I do NOT smoke, and my sister is an ex-smoker, so we smelled it right away and it makes us sick!!! My sister called the front desk and a female answered the phone. My sister explained the situation and she said she would send housekeeping up, but NOTHING. The smell persisted. The next morning, we woke up and it was still there, and this time, it was in our room (by the bathroom), and she called again. They said it would be checked out. Heard nothing. WE left and as we left, my sister spoke to a gentleman at the front desk and he said he would check it out. Your sign says..no smoking facility..250.00 fine. Of course, this did not help us!! It should have been addressed that night and we should have been informed of the outcome. So, obviously, this did not make us happy. Smoking is disgusting!
The hotel is very clean so this just was not acceptable. We were traveling to New York and on our way back, we did stop to stay again. We thought we would give it another try. This time, no smoke, but both keys did not work!! Again, we were tired and had been traveling and we had to call for help. Then, back down to get keys that worked. There is no excuse for this either. This is not as bad as the smoking, but this was just another thing that was annoying when you just want to go in to your room and relax.
In any case, the smoking situation I can't get over, the key..ok. I feel that we deserve our night (June 27th) refunded to us. Going to be with the hall smelling and waking up smelling it under the door is awful.
Sorry to complain, but we were only there for a few hours and paid good money and smoke smell is not what I want to pay for.
Linda Hinckley
11017 Heathstead Road
Chester, Va 23831

My mother was dying of lung cancer so my brother and I booked an inexpensive room at the Days Inn Jacksonville airport last minute based on pictures I saw online. The room looked nice, nothing fancy but nice enough. Boy was I wrong! Attached are pictures of the second room they offered us, so you can imagine how horrible the first room was! Dirty, run down, moldy, smelly, damaged and unsafe are the words that come to mind to describe this room. This motel reminded me of a homeless shelter and I definitely wasn't going to stay the night let alone the week! I called Expedia and they were able to cancel the remainder of my reservation, but I was told that I'm obligated to pay for this one night. Even though I was going to have to pay for the nights stay there was no way I was spending another moment in that disgusting room, so I went across the street and booked my entire weeks stay at the Crowne Plaza, who were so sympathetic of my situation that I got a seven nights stay for $99/night! Needless to say I will never again book any of Wyndham's hotels because of this atrocious experience.


The travel lodge by Wyndam in Colorado Springs Hwy 24 East I Checked in on July 1 which I was going to stay for a week due to waiting on my apartment to be ready on the 6th July. This is the one of the worst places I have ever stayed in. I got put into a smoking room which I did not request. It took the front desk lady 20 minutes to even come up to the counter to be checked in. The black lady (I'm Black) who was working the desk that morning was very rude. I ended up checking out this morning to find somewhere else to stay (July 2nd). I CAN NOT BELIEVE YOU ALL HAVE YOUR NAME ON THIS PLACE!!!!!!!!!!! I see why the ratings are BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This Place STINKS Literally. The elevator, the halls and the room had a unpleasant smell. The hotel looked dirty and outdated. We had to clean the Jacuzzi before using it due to the strange amounts of hair lingering in the tub. The furniture in the room was stained. The only good thing about our stay was the pleasant staff. So much for a nice weekend get-a-away to celebrate our anniversary. This room was not worth the $424.86 we paid for 2 nights!!!!!

I was charged for a no show at Super 8 West Yellowstone in May because according to them I made a reservation. On their end they have a confirmation and my credit card info, but on my end I never received a confirmation email about the reservation nor did the reservation ever showed up on the Wyndham app or website. I was planning 2 vacations within weeks of each other and so actually had another booking for Canmore which I had a confirmation email for AND it showed up on my app and website. How was I supposed to be aware of a booking when on my end there was no evidence of such booking? Initially I thought maybe I made a mistake and forgot to cancel but that's how I came to realize I never received any confirmation of a booking or else I would have canceled as I found hotels within Yellowstone. I tried to reach out to Wyndham for them to do the right thing but their response was "I don't know why it didn't show up in your inbox and I don't know why it wasn't on the website, but it's still your fault because we have a booking on our end." I regret trusting a website from a supposedly large company that you would think believe in customer service and admit fault but now I will never use it again after they scammed me. I will stick with Expedia and other travel booking websites that's proven their reliability.

Hello, we were in Long Island California and Stayed at Travelodge by Wyndham from Friday June 28 they Sunday June 30. I stayed in room 353. When I woke up the following day all of a sudden I get itching and kept getting worse and worse. I am not a very happy customer it is so darn embarrassing and very irritating with the itching. I have bites all over my back, arms, hand and shoulders. I have tried 4 times calling Travelodge in Long Beach and have not gotten a return call. I am so irritated and disappointed and would like my money refunded ASAP


I was atbthe San Diego County Fair and was invited to spin a wheel by one of your employees. I won the grand prize. I asked whatnI won and was told a $100 gift card from several, restaurants located in San Diego. Then Imwasmasked forr a credit card to recieve my prize. This does not make since to me. You tell me I won a $100 gift card and thats what i expected, not giving my credit card to,someone for the prize. I should of have been told that if i win we will need your credit card information to claim your prize from the beginning. Instead of the old bait and switch routine. I travel internationally along with my wife, and after i won, i told my mwife that we are staying at a Wyndham in Italy. Well that wont be happening. The lady that invited me started raising her voice at me. I immediately ask for a supervisor. The supervisor informed me that I will not get my prize if i dont give them my credit card information. I told her that your company needs to be honest up front about how this scam works. Wyndham is well established, but wont continue to be successful with this type of behavior. I really would like an apology from the lady that lied to me. She even threatened to call security on me. I also want my $100 gift card.

This hotel is OK. However, they have failed to credit me with 13 nights stay there. After they joined Wyndham, they changed my account # upon check-in Dec, 2018. They failed to recognize this number on my next check in (June 8, 2019) and said that I would need to call someone to issue a new # and credit my stay. I found a number and talked to a women with an extreme accent. After nearly a half hour she said that I would need to send proofs of ID and they would need to verify my stays and maybe IO could be credited. I finally gave up struggling to under stand the strange accent and hung up.
Wyndham, you have cheated me out of 13 stays at this hotel where we have stayed 40 times or more.
Clare Keeney


I recently stayed at a Baymont Inn in Stevensville, MI. I was so displeased with my stay. The rooms were dirty. There was someone bringing down stained yellow pillows before I checked in. I felt like I needed to check for bedbugs before putting my things down. The rooms were also humid and musty. All of our things felt damp from the humidity. Following our stay and on the drive home- I had a headache and stomach ache. I am guessing it is due to mold build up in your hotel. That hotel needs to be completely gutted and renovated. I would not even let my kids swim in the indoor pool- as it too looked questionable. I will never be staying at Baymont Inn again.

Some one has used my credit card to reserve a room under my name that I was unaware of. On Sunday 6/30/2019, I noticed from my bank statement that the amount of 176.19 was taken out of my account from Wyndham Sterling Heights. I called your resort and spoke with Erica and asked her who stayed at the room under my name, she stated "no one" so then I asked why was money being withdrawn and she advised me that someone reserved a room but didn't stay there. I told her I never reserved a room or have never stayed at your hotel and I would like a refund. She transferred me to the manager someone named T. Moore who was very rude and unprofessional and also hung up on me when I asked for her name. I have never ever stayed at your hotel and from this experience I don't plan on it. I am asking for a refund as soon as possible as I have other things that needs to be paid, please and thank you.

My family just stayed at the Microtel Location in Chattanooga, TN. I am a rewards member and normally WYNDHAM is my go to but after this stay I am reconsidering this. The front desk lady didn’t have shoes on when we arrived. The hotel smelled like mildew & cigarettes. The carpets were completely stained, our sheets were stained and shower was dirty. The bath towels wouldn’t even cover my 12 year olds body, let alone mine. When I asked the front desk attendant for a bigger towel she said that’s all the give us, it’s stupid. I woke up at 5:45 am after a horrible night sleep honestly. The hotel was like a 711 for traffic in & out. When I returned to the bed from the restroom I had a BED BUG crawling on my pillow. After this experience it makes me want to boycott WYNDHAM hotels.


My name is mala I was in the room 103 and the manager changed my room saying that other guests are complaining but it is a total lie I was staying there for almost 4months in that hotel first he was very nice but just last 4days he started to try and remove mistakes which never occurred and put false accusations on my family and abused my dog by saying she is a wild dog and the couple who is there in room 104 who is a liar and told me that they are checking out and tried to support them that lady has lied but never believed me and yelling and abusing and threatening me and my family about the police he is acting very smart that is why I am pressing charges in the court a civil case this has got nothing to do with my husband he is not involved in this

On a recent stay at a Howard Johnson in Niagara Falls Ontario having stayed at many wyndham hotels we felt the service and rooms would be excellent as always .
The reception was good but we found after leaving my wife and I both had a rash within two days .
When I contacted the hotel to advise them the doctor had found we had been in contact with not only scabies but bed bugs and telling them we did not ask for any financial concern , only to advise them of a problem to be checked into .
I was very rudely told there was no refund and after all they were not a five star hotel.
I tried to explain I did not ask for or expect a refund , at this time they hung up on me .
This is in no way a refection on Howard Johnson or Wyndham nor would I make a public review of my problem .
I am looking forward to four more visits to other Howard Johnson hotels in the next month all that I have stayed at on many occasions as well as many stays at Travelodge in Niagara falls ..

I booked a hotel through Expedia for three nights starting 6/27/19 for La Quinta by Wyndham in Salisbury, Maryland 21801. When I arrived I was given a room on the fourth floor which was under construction and wreaked of heavy paint and glue fumes. When I went to call the front desk from the room to request a transfer, there was no phone cord connecting the phone to the wall. I was later transferred a room on the second floor which had a dirty bed skirt and a broken entertainment center. I took pictures at that time planning to complain about paying roughly $200 a night for such awful conditions. On 6/29/19, I had several glasses of wine at the hotel bar, The Edge. I admit I drank more than I should have and was verbally obnoxious but I did not break any laws. The manager of the hotel called the local police department and had me arrested for trespassing. The police officer waited for me as he insisted that I pack my belongings and removed me from my room because the hotel manager wanted me to leave. If I had gotten into my car at that point (to find another hotel) I could have gotten arrested for a DWI or worse. I spent the night in jail as I had nowhere to go. I have to appear in court on August 14th, 2019. Depending on the result of the hearing I may lose my lose my professional license. The charges are trespassing at a Hotel that I paid for through Expedia and failing to obey a lawful order (to leave the hotel where I was a paying customer and had been served the alcohol at the hotel bar). I did not break any laws. Furthermore, my credit card was charged $492.04 by Expedia on June 18th for the room. It was again charged on 6/29/19 for $494.83 by La Quinta and again on 6/29/19 for $50.00 by La Quinta. And I am now paying for another hotel for the remainder of my stay and will likely be retaining a lawyer when I return home. I look forward to hearing how this situation will be rectified.


I went today 29/6 for Sunday lunch at Bliss Southport.
There was no Sunday lunch menus, which used to be 2 courses including a roast for £14:95 . We were offered a bar snack type menu which cost £21 for two courses. When you restart the Sunday lunch menu, please let me know, and we will come again. Until you do, we will eat elsewhere

We just stayed at the Wyndham Garden Atlanta North. Staff was not friendly, they had no clue how to answer if coffee was complimentary, there was left over water in our ice bucket, pillows were flat and made sleeping difficult. Made us wonder if the sheets were even changed. For a total of $141 for the night I would expect better service, friendlier staff and the room to be clean. We will not be staying at ANY Wyndham Garden in the future. We will be going back to Marriott where they care about there guest!

We just stayed at the Wyndham Garden Atlanta North. Staff was not friendly, they had no clue how to answer if coffee was complimentary, there was left over water in our ice bucket, pillows were flat and made sleeping difficult. Made us wonder if the sheets were even changed. For a total of $141 for the night I would expect better service, friendlier staff and the room to be clean. We will not be staying at ANY Wyndham Garden in the future. We will be going back to Marriott where they care about there guest!

I checked into my room and the A/C doesn't work. Called front desk they gave me a fan it's hot as hell. Front desk won't move us so we paid almost $80 for a room to hot to be in

I had a reservation at the Days Inn at Miami, Ok and when I went to check in they refused Cash I was using my card and I had a small dog and they had canceled my reservation and I was told by the desk clerk the manager kept canceling my reservation didn’t know why, so when I went to check in they were putting me in a pet friendly room so I asked to see it and when I went in there it smelled so bad if dog urine and when the clerk told him he told me I would have to wait another 30 minutes so they can put a machine in the room to get the smell out . I told him that wouldn’t work my husband was on oxygen and you can’t get that smell out. I told him I ran a hotel for 10 years an the only way to get that out was to tear up carpet and redo the whole room. He told me that is all he has and I told him that I would have been in a different room if he hadn’t been canceling it. He got very nasty for a manager and I told him I was reporting him and he could loose his license and he said go head I don’t care if I loose my license. That is not the way to run a hotel st all . The staff even told me he was getting really bad lately.He also said there was nothing you could do about it. I told him to go back to his country if he didn’t care about America.

I stayed at the La Quinta in Pensacola, Fl on 6/28/2019. It was horrible, disgusting and a nightmare. The property is so old, outdated, and not fit to stay in. I was charged $150 for my one night stay! Ridiculous!! The carpet was filthy, air conditioning was dripping everywhere. The bathroom was awful, old and dirty. It was the worst experience I have ever had at a hotel. I had to get help from another guest to open the door to my room. I have let everyone know not to stay at La Quinta. Ruined my trip! If there was a negative rating, that is what I would rate the hotel -10!

Baymont by Wyndham Indianapolis South was in need of major repair. Our toilet flushed very slow and the room has unusual outside noise! The manager didn't seem concerned about our comfort when I explained the problem and asked for another room. Additionally, we left for the day at 11:30am and upon our return at 5:30pm our room was not cleaned. I asked management to have our room cleaned but two later no housekeeping. Finally, I persisted in asking for housekeeping only to be told they had left for the day. This situation really spoiled my family's getaway!
Please help!!!

Terrible experience with one of Baymont front desk clerk in Pensacola FL .Totally out of control personality, disrespectful, aggressive and abusive.

To Whom This May Concern,
I have been a loyal customer of LaQuinta Secacus for at least the last 7 years. Whenever I am planning travel, I look for a LaQuinta in the area I am going to. That being said, I am beyond disappointed in what has become of the LaQuinta Meadowlands hotel. I am currently staying here for one more night. We checked in yesterday June 28th 2019 around 3:30. Upon check in I was informed that there is now a $20 per night fee to have a pet. Perhaps I missed this in one of the many emails that I receive on a regular basis, but regardless, I was not happy that I was unaware of this. Next we were given a room on the 9th floor (902). After getting off the elevator, I knew this was not going to go well as it was very warm and stuffy as soon as the doors to the elevator opened. It was as if the AC unit in the hallway was not working. When we entered the room it had a portable AC unit in the room and it was taped up to the window with duct tape and there were spaces in it and the room was very warm. My two dogs are pugs and could not stay in that room. I went down to the front desk and they were more than happy to help me get a new room. They were extremely apologetic and nice when fixing this issue. I'm not sure the names of the two Women working the front desk, but they were very helpful and kind.
So, we packed up what we had unpacked and moved down to the second floor ( Room 202). It was evident as soon as we exited the elevator that this floor had a working AC. We entered the room and it was much better temperature wise. We turned on the AC's to a cool temp so we could regulate our dog's body temperature. I went into the bedroom and there was a black blob on the bed. When I went to brush it off it smudged on the blanket. I then walked over to the AC unit in this room to make sure the temperature was cool. When I did, I saw a bug on the curtain. I removed it and flushed it down the toilet. Not the biggest deal, but annoying nonetheless. This morning we turned the temperature to a warmer setting because it was a little cold in the bed closest to the AC unit. I had no idea that this would be a mistake as now it will not work on the higher setting. Thankfully the AC unit in the living room is working and my dogs will not overheat.
As I stated previously, I have been staying at this hotel for many years. Two years ago I brought my extended family here and shared with them how great this hotel was. It was a very embarrassing experience as my mom got stuck in an elevator and the AC's weren't working then either. After that stay I wrote to the management and we received a response stating that they were replacing the AC units and they refunded our money. I was completely satisfied with this response, but am disappointed that in those two years, the AC units have not been replaced. In addition, I used points towards my stay (6000) and I will still have to pay $380 ($344 plus the $40 pet fee) for the two nights I will be here. For the condition this hotel is in, this is just not acceptable. I can stay many other places in better conditions for that price and some even less. We began staying here because of the no fee for pets, but now that there is a pet fee it doesn't even make sense to stay here given the conditions of this hotel.
I want to again express that this is not any fault of the staff working here. Everyone has been kind and helpful. I believe that this hotel has been forgotten about by corporate and needs to be fully renovated if it is going to continue to charge these high rates to stay. Until things get fixed with this hotel, I am unfortunately going to have to look into other options when I travel.
I have attached 4 photos that I took yesterday.
Thank you for reading this and have a nice day.
Randi Flynn


The room is filthy. Not non smoking! Air conditioning doesn’t work. Bugs in the room. Our daughter and her family had to leave because she is pregnant and has small children and couldn’t put them on such a dirty room. There is fly paper hanging !!! Whole in ceiling furniture broke. Really should not have your name associated with this dump.

Arrived on 06/24/2019. At first room seemed fine. Later as it got dark I'm seeing roaches. Babies, medium size. Saw first in nightstand by bed then on the wall. Went to the use restroom and saw them there. Notified the office next day and told it would be taken care of. The next day same thing so as they came out I killed then and and let the dead bodies on the floor before the housekeeping to see the next day when I informed her when she came to clean the next day she asked me if I had notified the office which I told her I had did and so at that time one of the attendants in the office said that he would go ahead and come upstairs and spray well I headed back upstairs as the baby still in there cleaning I said on the balcony and the whole time that I was there the gentleman never did come into the room and spray when it to the office again and asked for another room was told the first time didn't have any available the second time same thing the third time that I went in there I was told to notify the manager and that the manager would be contacted and since today is Friday this was done on Thursday night so I expected to hear from the manager on Friday and here it is still haven't heard anything have not been changed to a different room still seeing the roaches and I was wondering if there's anything that could be done here. I paid for 6 days and pretty much five days out the six I've been complaining about this and still nothing has been resolved. If anything they couldve offered some type of accomendation which they still haven't done. Please help!! I have a video of them in and on the refrigerator in my room but can't upload here.

I stayed at the La Quinta Hotel in Midland, Texas The location is on Wall Street. I called and filed a complaint, But I have never heard anything in response. I have attached a picture. I was moved to three rooms. Everyone of them was literally filthy. I called Wyngham and after 45 minutes the line was lost. So I called backend I have REFILE the same complaint as the first service person never filed the complaint as she was supposed to, of did she call me back even thought she had my telephone number.
La Quinta at this location is FILTHY. I am desperately trying to tel you but you clearly are not taking guest concerns seriously.
I have more to say, but right now I am very angry and very disappointed in La Quinta. It is the WOEST Hotel I have ever stayed at, and I ALWASY stay at La Quinta.


A group of 10 teachers traveled from Cleveland Ohio to San Diego California for a conference on June 23, 2019. We stayed at Wyndham San Diego Bayside. They offer free shuttle service from the airport to the hotel. Our connecting flight was delayed so we called the hotel to be sure they could still pick us up. They said they would. When we landed, we sent one member of our group to catch the shuttle and hold it for us. The shuttle was mostly full so the driver said they would come back for us. 32 minutes later it is now after midnight and the shuttle has not returned. The hotel will not answer the phone. We had 3 people trying to call at different times during this wait. We finally gave up and took Taxi's to the hotel which we found out was only 5 minutes down the road. When we arrived at the hotel the shuttle was sitting out front with the driver behind the wheel and appeared to be sleeping. One of our members went to address him while the rest of us went to the front desk. The staff was rude to us saying we needed to understand their situation. They did not apologize for leaving us at the airport or for not answering their phones.
There were other issues with other members of our group but that is not my place to address.
When I tried to take a shower at 4:15 am on June 27 before my flight home. There was no hot water. It started tepid and went to cold. I ran it for about 10 minutes thinking it might just take a while. No such luck. I thought maybe everyone was leaving early but when I got down to the lobby, only 3 people were there.
I have always thought of Wyndham hotels as being one of the best hotels with impeccable customer service. Maybe I was wrong.

I came in at 4:30am my boss paid for my room, i didnt have the 50$ to take off my card, so the receptionist would not let me stay, im a truck driver and i dont have a bed in my truck, i was forced to sleep in my truck at the hotel and im a females this is so embarrassing, i drove for 11hrs and i wanted to shower and take a nap, i have a 8am drop off i was only gonna be here for 3hrs, and im a Wyndham member, i would like to get the room fare back to my boss, there has to be a better way than this, i no that there is some procedure that works around this, i am very upset with this

Daniel Gardella
June, 24, 2019
Letter of Complaint
La Quinta, Jupiter FLA
To Whom it may Concern,
We stayed at the La Quinta, Jupiter FLA From June 8, 2019 to June 11, 2019. It was the most distressing stay we have experienced in any establishment in our entire experience of travel.
We arrived to a flooded first floor. We were given a room on the second floor. We went to take a shower and found no towels. I had to go into the hall, find a maid, and request she bring towels. After they arrived, we showered only to find that we had no hot water. I informed the desk. Nothing was done about the problem.
The next morning we went down to breakfast and the when we called the elevator, it opened to reveal an entire floor covered in dog diarrhea. The stench was overwhelming. My girlfriend spent the remainder of the day suffering nausea.
We took the stairs to the second floor only to find that that lobby was also covered in filth.
We then entered our room to escape the stench and shower. Again we had no hot water or towels. We sought out the maid and she informed us that there were not enough towels in the hotel to meet the needs of clients. She searched and finally found some for us.
The gentleman at the desk found us another room after we complained again. We packed and moved only to find that the room was filled with mildew. We moved back to our original room.
Later that day we were moved to yet another room. We packed, moved, and found the air conditioner in pieces on the floor. We moved back again.
The manager finally put us in the “suite” where we found the TV clickers did not work, but at least we had hot water.
By this time we were both extremely upset. We came to relax for a few days and instead found ourselves sickened by the unsanitary conditions of dog feces everywhere and lack of basic comforts, no towels or hot water. Wen we checked out, we were given twenty five percent off our room costs for day one and day two only.
Since our return home, we have called the manager, Ingrid Cabana, three times and she has refused to return out calls. Never have we experienced a more disturbing stay in any hotel. We would like our money completely refunded. As it stands now, if something is not done, we will never set foot in one of your hotels again, and we do travel extensively.
Please contact us at your earliest convenience.
Sincerely,
Daniel Gardella
danieljgardella4@aol.com
203 216-3027

Last night we stayed at one of your hotels. The Travelodge in San Rafael. It was not a pleasant experience to say the least. The parking is extremely tight and the handicap parking was one tiny spot on opposite side of the lot where our room was. The room was dirty ,there was something on sheets that looked like blood “ took picture” , the kids got bit by ? while they slept,and there were pitcher bugs in room “ took picture”. I think you get the idea! So we cancelled tonight . They refused to give a receipt.Was told that because we booked Expedia they would send me a receipt and they would have to return our 2nd nights charges but provide no other info!!! That’s not a pleasant time in anybody’s day. And the free breakfast you advertise , your kidding right . We are disappointed in the the whole thing and wasted money at the same time

I heard that you own or have contract with the Knights Inn in Metairie, Louisiana. If you do, they have a General Manager that is scam artist. She likes to rent to people that only wants to rent for a few hours and then rent the same room to another person and pocket the money and getting it cleaned with fresh sheets. She will confront guests that had not done anything wrong. A lot of guests had checked in and then check out because of her and the way the rooms look. They also have cockroaches. The owner is aware of what is happening and gotten on to her. I think she will continue to do this to other gursts.

This is the worst company ever with worst customer service. Complaint is attached.

I went to the days inn in Columbus ms the owner snatched my money out of my hand refused to give me a room said I owe him for smoking in a room from an old stay but I just stayed the night before and nun of this was mentioned he does not have the right to take my money out my hand and says he going to keep it then he asked his manager what should he do he said charge me give me my change but no room or key and keep my money I have it all on video

we checked at around 4:00 on 6/26/19 around 640 pm we went to lie down pulled back covers on bed at that time we lay down and the blankets sheets and shelled if urine upon closer look there were multiple stains on the sheets, rhe instead had been pulled away from wall and bed and a half inch thick I, and debris were behind it and in the dresser itself. Also bathroom mirror had so many water stains you could barley see yourself. Matt several complaints and yet it's 854 am 6/27/19 and no one yet had came to clean room or even just to replace sheets. We had one set of linens in bathroom to share between my husband i. We are very disappointed who's like some sort of compensation for this. We were planning on staying a few more days however it is not going to happen here at this facility unless someone settle up and makes things right. Please contact me or at 6189172978 or contact super 8 room 108. Wwve to head housekeeper would personally take care of to this morning it is still yet to happen.


I have tried tp book another night at the royal seacliff resort in Kona Hawii on July 5 and have had terrible experiences with wyndam not relaying information to the outrigger resort and being told things that aren't exact and have been held on the phone for over an hour and being told they couldn't bring their computer up to find me and my reservation. I also have called several times to try to book the extra night and haven't received any help and have been hung up on Would appreciate you calling me back at 4056843125 to see if you can help with this situation I would appreciate this greatly

I have tried tp book another night at the royal seacliff resort in Kona Hawii on July 5 and have had terrible experiences with wyndam not relaying information to the outrigger resort and being told things that aren't exact and have been held on the phone for over an hour and being told they couldn't bring their computer up to find me and my reservation. I also have called several times to try to book the extra night and haven't received any help and have been hung up on Would appreciate you calling me back at 4056843125 to see if you can help with this situation I would appreciate this greatly

I'm writing to let you know about my experience at the Fresno North Ramada, Now mind you I am a property manager so I end up in property manager mode everywhere I go. Great people at this hotel, They were some of the nicest I have experienced, very helpful, friendly..just all around pleasant, I would absolutely stay again because of that factor, but ..Looking around I start noticing little, things that can change that whole curb appeal, The pool furniture is quite old , or needs a good cleaning, there was garbage strewn about next to the Jacuzzi, there were lights dangling off poles by their electrical wires, plant beds/boxes that had dead plants or nothing at all in them, the carpets seemed quite dirty in the hallway areas and had a rather pungent Oder as you walked to the room. I guess I was more surprised that for a Wyndham Hotel these things were the way they were, I actually picked this hotel because it was associated with your brand and I have stayed in your hotels before and they are clean, beautiful and kept up to par. Please address these items and probably more at this property Also, I have never been to a hotel where we were not allowed to take any breakfast foods back to our room in the morning? Is this a standard practice for Wyndham Hotels? I hope you can maybe address these items and make this one of your best. It's an older hotel but from the looks, it was pretty fancy in it's glory days. It just needs some care:-)
Chanda Parker

My husband just recently stayed two nights in the days inn by Wyndham Topeka Kansas. His experience was awful. The hotel was run down and dirty, his room was never cleaned, the beds were not made and no new towels were left. There wasn't even any coffee for breakfast one morning. I booked this hotel for him because I travel a lot and usually stay at a Days Inn. This is the second time in four months that I have been disappointed in your hotel. I will be rethinking where I will be staying next time.

I am very disappointed and upset with our stay at the Super 8 Wyndham of Boise this last weekend. Our room was not clean, there was a used bar of soap in the bath tub and hair in the bath tub when we got there!!! Not only long dark hair but what also looked like pubic hair!!! The toilet paper roll had only enough toilet paper on it for one of the 4 of us to use. I had to send my children down for more the first night we were there. The alarm clock did not work, I would set the time on it and after awhile it would stay the same as what I set it too. The coffee table between the two beds had something crusty stuck to the table. It was disgusting!!! And Why when I booked did it give me a price of $204 that included tax, but when I checked in and got a receipt I was charged $226? I have a charge of $226 from you on my bank statement. Why? My conformation email quoted me at $204.
The only reason we stayed there is because everywhere else was booked, I didn't say anything to the front seat because I couldn't go anywhere else because they were booked.
I am requesting a full refund from you for the disgusting unsanitary room we were staying in. I honestly don't know how you guys stay open, I will be contacting the Better Business Bureau as well if I can't get this resolved. Thank you for your time

Good Morning Violetta, (violetta@pacificpearlhotels.com), Wyncare.customercare@wyndham.com
Thank you for putting me in touch with Brenda, the GM at the Wyndham in San Diego. Unfortunately we have been unable to resolve the issue of my brother, William Douglas Abner's H/P Laptop (Case # 4222508). On 3 June Brenda left me a voice message saying she would check with Human Resources about providing me with a copy of the original incident report. (Filed Monday, 6 May 2019) She also stated "if your brother was in and out of consciousness and one of our employees went in there, right away they would've notified some one, they wouldn't just leave". I can honestly state that I personally don't think I would be able to distinguish the difference between someone sleeping or unconscious. I left Brenda a voice message on the (5th) of June inquiring about her progress with Human Resources on providing me with a copy of the Incident report I filed. Still no reply. If you could please further investigate what Wyndham Hotels or Brenda is doing to complete this process of getting my brothers Laptop returned or replaced, this would be greatly appreciated. Thank you for your time and attention in this on going matter. I look forward to hearing from you soon.
Sincerely
Sharon Cavendish
----- Forwarded Message -----
From: Sharon Cavendish <sharoncavendish60@yahoo.com>
To: "violetta@pacificpearlhotels.com" <violetta@pacificpearlhotels.com>; Wyncare.customercare@wyndham.com <Wyncare.customercare@wyndham.com>
Sent: Tuesday, May 28, 2019, 12:21:16 PM EDT
Subject: Case # 4222508
Good Morning/Afternoon Violetta,
I am writing to you on behalf of my brother William Douglas (Doug) Abner. My name is Sharon Cavendish and I am Doug's sister. I am his Point of Contact (POC) in case of an emergency.
The emergency was that Doug was taken to the hospital from your establishment to have an emergency amputation (his left leg from the knee down was removed). After ensuring my brother was out of danger, I came to your hotel to collect his personal belongings. I took his personal items to him and he wanted to know where is laptop computer was. He stated that he left it on the table in the TV area. I went back to his room to search all possible areas, but his laptop was not found. I filed a report on 6 May, 2019 in the front office speaking with Mr. Brian Lopez. He took all our information. (He would not allow me to have a copy of the report). I have called several times to talk with the General Manager on the follow up of this situation. To date I still have not heard what Wyndham Hotels or your establishment is doing to correct this issue. Please let me know if you need any additional information. Your attention to this matter is greatly appreciated and I look forward to hearing from you soon.
Thank You
Sharon Cavendish

uOn the dates of June 22-25 My husband and I stayed at the Microtel Inn by Wyndham at 7014 Mccutcheon Rd; Chattanogga,TN 37421
It was so awfully disappointing! We were greeted ok by Heidi! Upon entering the room I took off my shoes walked over to the window to open the curtains only to step onto a sopping wet carpet in front of air conditioner!! Looking at the air conditioner vents they were filthy with dust! I called down to Heidi told her the problem and that we couldn't stay in this room like this and I was sending my husband down she just said ok and hung up! My husband went down and to my surprise returned with a paper saying: "Room canceled money refunded"! That's it not a word! She didn't try to find us another room or offer any explanation nothing just dismissed us which is equivalent throwing us out of Hotel! What kind of Professionalism is that? I sent my husband back down (as I wasn't feeling well) to tell her to reinstate our reservation immediately because my husband learned from another that no more rooms were available! Where were to go? I was not feeling well and we did not have the funds to search out another hotel! So we asked for towels to soak up floor that night. We had a early meeting to attend the next morning but upon our return around 12 noon! The floor n our room was really sopping wet towels and all and starting to smell! I immediately told new staff on duty what happened and the woman that took care of us(so sorry I forgot to write her name but sure you can look it up) She was so kind and professional changed our room immediately and took care of anything else we needed so grateful for her! The new room was ok but let me tell you I don't know who cleans your hotel but we couldn't even shower because tub was not cleaned thoroughly and if it was supposed to be cleaned and looked dirty that's worse! The bathroom floor sticky to walk just awful! Needless to say one bad experience was enough! And the staff of Ladies at the hotel loud and boisterous in breakfast room on floors while cleaning so much noise woke me up! Maybe this is why they cant do a good job! What a terrible experience! Sorry but I wont be recommending this outdated hotel! So disappointed in Wyndham!
Greta Whitlock

I accidentally booked the laquinta inn and suites in canover for the wrong weekend . I called and talked to someone and was told dates were corrected . I then get a hotels.com email asking how my check in was ( my check in was still a week away . I called the hotel and my dates were never changed ! I was then told that they could do nothing since I booked through hotels.com . Because of their employees mistake or outright lie , I paid for a room while I was in a different state. To make matters worse, The hotel wasn't full so it's not like they were turning away guests due to my reservation . Please do the right thing here and return my payment . Thank you.

I stayed a Travelodge by Wyndham Grand Forks ND on 6/ 14/2019. When I arrived at 330 pm I was told by the front counter staff that the pool and the hot tub where not working . I ask if breakfast was being served in the morning and was told yes and they showed me the area. In the early evening I went to the ice machine for ice and found it also was not working. I went to the front desk and ask where another machine was and was told all the ice machines in the hotel where out of order? The next morning at about 8 am I went to the breakfast area and found that there wasn't much for food or drink. I noticed a notice on the waffle machine that read that there wasn't any mix left ? I looked and found 1 dried up bagel and 4 pieces of bread that also where not eatable! I asked if they where going to put out more food and was told that was all they had left?There wasn't any coffee or orange juice either? The staff told me that that's all they had, this was at 8 am in the morning! The hotel was not even close to being full, the evening before I noticed about 10 cars in the lot and was wondering why? I now know why!!! This is very disturbing seeing that this is a Wyndhan hotel, paying guests deserve much better than this! I await your response,thank you. J.woroniuk

This is the complaint i filed with the manager of the location i stayed at in Colorado Springs, CO.
The first night, I witnessed a homeless man tucking behind the storage garages to the west of your buildings. The bed was hard as a rock. The pillows were ridiculous! I had to fold mine twice to just get a little support. The backboard to the dresser/desk was broken and missing half of itself. The door to the room had gaps on the bottom and a wee bit on the side. The hallway (referred to as the back hallway by your night clerk) stunk horribly and looked as if it never gets cleaned. And last but not least, the reason I am informing you of this, is that our room was not serviced on the second day of our stay. We were gone all day, literally, and upon arriving back noticed the bed was not made, the towels were not picked up and the room was not cleaned. I called the front desk and the night clerk tells me, “well I don’t know what to tell you.”. I had to go get clean towels myself as there are no night housekeeping attendants. Her response is completely uncalled for. They should apologize and bring towels or whatever it was I may have needed. There should be more than one clerk or attendant at all times, given the neighborhood and the “apartments” next door.
I travel as often as possible and have never had as horrible an experience as I did this one.
I could tell by my walk to the front desk to get clean towels, that the first half of that hallway is cleaner, it smelled better, and it’s obviously the nicer part of the hotel. When I advised the night clerk of the smell in the hallway she said “It stinks again?”…..so obviously you are well aware there is an issue.
Upon checking out yesterday, the clerk asked if there was something she could help me with. I advised no as I would be reaching out to you. However, a comment from her also made me question the integrity of your hotel. When I stated the night clerks comment of how she didn’t know what to tell me, the day clerk stated “yeah sounds like her”. People have bad days, and we all work hard for our livings. However, there is never an excuse for the lack of satisfaction from a hotel stay. Thank you,


Hello, I had stayed at one of your Hotels , the Travelodge, in tacoma wa , my experience was about the worst, and before I tell you the issue , I did talk to customer service @wyndham, due to this issue, and the person I talked to her name was Daisy, I was also told it would be ten days before I would hear anything back in my email. Well nothing happened , no email, nothing, and it has been 12 days,, I stayed at the Travelodge in tacoma wa on hosmer 8702, from June 10th thru June 12th 2019, I made reservations , and paid 121.52 dollars, when we arrived at the hotel , there was no greeting ,the front desk clerk, said WHAT ??,, and here I'm thinking I am a customer,,no greeting ..hmm...bad service, then I said I have reservations, she said ok...then she replied,,I NEED 50 DOLLARS,,and I said what for, no you dont,,and again she replied I need 50 dollars not explaining for what purpose, and she said everybody pays 50 dollars. I need 60 dollars,, then I said well , what is it for them oh my , she explained what it was for, which then I paid 50 dolkars, then we received our key cards , went to the room. The door was difficult to operate, I had to go back to the lobby and the clerk said ,, u need jelp, I said yes my door it will not open, the clerk replied oh yea , we have been having problems, with just that door, then she explained how to use the key and to open the door, ok I went back tried it again , it worked, well after using one of the key cards several times it completely stopped working , and we just used the other key card, the door looks like it has been kicked in . It has a big gap, in the evening when I tried to turn on the light by the bed , the bulb and fixture was just hanging there , I was almost Electrecuited, then the power went out had to call down to the lobby twice before anything was done about it , So Yes it was a bad experience I am a very unhappy customer, I am submitting pictures of the door and the lamp by the bed , I don't even understand , how a room can be rented out with the light beeing, the way it is , and the service, as I said , yea I am asking for a refund, and this issue needs to be Resolved , And I can be reached , at 541 519 3416,, or 509 731 8888,, or at my email ,, durkeesprite@gmail.com
Thank you Michaela croop


Stayed in super 8 on Bradbury st in Indianapolis last night and tonight. First night, got here and the cable and wi were broken, smoke detector was breaking. I called the front desk and told him. He came and was standing right under the defector and said he never heard it chirp and it was loud. I was sorry on the bed 10 feet away and he could hear me talk so why not a loud chirp he was so close to? He was insincating I was wrong and it was not chirping. I told him I've had decdec6ors for 50 years and I know what a chirping one means. He finally opened it and there was not even a battery in it. He put one in and it stopped chirping. Around 4:30 this morning it started chirping again. I didn't feel like getting up and letting him in so I didn't tell him until today abt that 5 am restart.
8 checked in my room today and the remote was missing. I called the front desk and 2as told othey would bring me one. Waited an he or so and no one came so I went to the lobby and got it. Came to my room and it didn't even have batteries in it. I tried to turn on the TV by its power button but the TV would not turn on. He moved me to another room, got in here today and discovered the toilet was clogged with a diaper. I took it out and it flushed. Then discovered the AC doesn't even come on no matter what temp it's set to. This is aweful. I've stayed at the super 8 in Castleton IN and have had no problems ever. Rooms are great there and pool is nice but this time I had to stay on the west side of town. Please check to see what's going on here. Maybe they need a check list when cleaning the rooms. I would like to know if it's possible to receive compensation for all these unnecesary problems I've experienced here. Thank you for your time. My first room was 239, my 2nd one was 223 and third one is 226.

We stayed at Baymont y Wyndham this past week in Virginia Beach. The first night was a horrible. the room smelled of mold there was mold in the shower. The rug for the floor was not in the bathroom so I figured it had been forgotten. I showered, fell as I came out of the shower not know the extent of injuries until now. The cleaning did not get to our room until 5:00PM. We had been out all day starting with a 6 mile run then just going to the beach hanging out in town. When we returned to our room with plans of showering/cleaning up the room had not been touched by cleaning, bed not made no fresh Very disappointing to say the least. Went to front desk they offered another room upstairs and told us to go up and check the room out. We did that, the room did not smell as the first room only problem was a huge I mean huge moth bigger then my hand was flying around. The maintenance man went up to get it out. Through the next couple of days we had moth issues but dealt with them. We had to deal with the inconvenience of moving out of the first room to another room. No one truly apologized and I received no compensation for the inconvenience of that first night. I also have SEVERE allergies to mold which caused problems all weekend plus the fall/slip caused me to attempt to catch myself causing my neck to be jammed and I just had neck procedures the week before. I am now back to square one doctor says we can only wait and see what happens. I am not happy, I had left a message for the day manager to call me today and he never called to discuss or see how I was doing. I also have bruises up and down my arm from trying to catch myself with the shower incident. Truly disappointed thought my choice was good your hotels have always been clean, neat and friendly, not this time which will make me think twice about staying at a Wyndham again. Signed Paula Kirsch

I would to inform everyone that the Wyndham Wingate in schaumburg IL that is a horrible place and the Owner -Phil and manager Christina are immoral and unethical, unprofessional who are racists, and think they can do whatever they like to any guest. I was there for approximately 14 months when they has a previous GM, who recently was terminated and decided to evict anyone one that had a business relationship with the GM.
I was given a 48 hr notice to leave and and they said they were going to double my rate. Upon my departure I called wyndham and tried to book a room, they informed me that this new manager Christina with whom I never met before had banned me. I filed a complaint and she closed it out. THIS FOLLOWED UP WITH A THREATENING EMAIL AND THIS PERSON WHO VIOLATED MY RIGHTS, BANNED ME AND DECIDED TO BE THE JUDGE, JURY AND EXECUTIONER AND MADE SURE THAT NO ONE AT THE CORPORATE OFFICE WOULD NEVER KNOW ABOUT HER CONDUCT.... Anyone reading this review should head my warning and share my experience with all your friend, DO NOT STAY AT THIS HOTEL. TAKE YOUR BUSINESS ELSEWHERE.

We were charged for hotel room on our card even though we paid in cash they hack our card 7 times for over 2000 dollars we are filling police report.
They refuse to get all charged money off our card they say we still own them around 89 dollars for room even though we have paper work signed we paid in cash. People at Microtel Inn in 1305 North 25 Street Clear Lake Iowa 50428 wont fix it. We are charging fraud on them so all watch out.
We have all paperwork to show this. Women when we checked in maid us give her our card number even though we were paying in cash.

I booked a room at the Ramada by Wyndham Roanoke VA at 1927 Franklin Rd. SW, for the evening of June 8, 2019. The desk clerk was very nice, but the parking lot and surrounding sidewalks were crumbling. The elevator was the dirtiest thing I think I had ever seen, with dirty carpet and duct tape holding it together. The room itself was so dirty and old and nasty that I knew as soon as I walked in that I could not stay there. It looked like it hadn't been cleaned in 20 years, and the flooring was this awful black/green tile -- who has tile in a hotel room? -- that was really nasty. The furniture was old and scratched. I think the white comforter on the bed was shiny polyester. I turned around and rolled my luggage back to the lobby and told the desk clerk I could not stay there because it was so disgusting. There was a young woman on her cell phone in the lobby crying hysterically because her room had been broken into, all her things were gone, including her cat. (The hotel allows pets.) I realize that for $65 I wasn't going to get a palace, but this was like a crack house. I called Expedia, made my case for a refund and got it. I think you need to take the Wyndham name off this place. It's a franchise, independently owned, but why would you risk the company's reputation on this? I hear that during the rainy season, several rooms and the parking lot flood.

I made a reservation for my Rabbi and his wife at Microtel Inn and Suites at 4881 Commercial Way, Spring Hill, FL 34606.
When the Rabbi checked into the hotel, he was not informed of the fact that his room was already paid for. I had made reservations for two other rooms, and it was noted on those reservations, that the room was being paid for by me. The Rabbi's reservation DID NOT have such a notation. His Account Number is 059-997213.
called the hotel to make certain that everything was being taken care of properly and found out that they had asked him for his credit card upon check in and he was to pay for his room.! I was livid and extremely embarrassed when I disoovered the omission on his tab, that I was paying for his room.
I just spoke to the hotel manager Christine. She was perfectly happy with the transaction and told me that I had nothing to be concerned about, since they now omitted his card from his bill, and that I had paid for the lodging in the end.
I am completely embarrassed and that embarrassment cannot be remedied. I would like Wyndham to be something for me, to make up for this mix-up. Please get back to me asap with some resolve. This does not look good for Wyndham. We have used this hotel in the past, and were extemely pleased with their services - that is why we chose them again, when we could have chosen others in the area.
Sincerley,
Marilyn Rosenzweig

Check in was 6-21-19 and checkout was 6-23-19, And when first arriving,find that the entrance carpet is unraveled.
and after checking in,was sent to an elevator that was simply nasty, hot as hell and was rode with hotel workers taking garbage and linen down stairs.
Wait it gets better!
I was raised to take a shower at night and everything was good until time for bed, when it was discovered that the a/c unit didn't have any working settings and had to settle for what you had or no a/c.
Second morning go to take a shower only to find out that housekeeping did indeed come make the beds but left no towels for bathroom use. Went downstairs to front desk and was told that there NOT any available. I was totally insulted when the front desk attendant offered me a few floor bathroom floor mats to dry myself after a shower. Talk about being treated with open arms, instead use the same towel I walk on to dry yourself.
I will say I was not the only complaint that was circulating and as not the only customer unsatisfied.
As many hotels that is in the Financial Circle it really behooves me to even think that Your Ramada By Wyndam is still open for business.
I will really have to be desperate for a room to before choosing a Hotel by Wyndam again.
Just total disbelief that a customer would be offered a bathroom floor mat as a towel. UNBELIEVABLE!

THIS PLACE IS ON HWY49 GULFPORT MS.THIS IS THE DIRTIEST HOTEL I HAVE EVER BEN IN. I'M RETIRED NAVY AND HAVE BEN IN SOME DIRTY PLACES BEFORE ,BUT NOT LIKE THIS ONE.AFTER COMPLAINING TO THE MANAGER ABOUT ADJUSTING THE PRICE / $156.00 /WICH SHOULD OF BEN $10.00 AT THE MOST / LOCK BUSTED ON THE DOOR /FIRE ALARM TORN OFF THE WALL/ SHEETS AND BEDDING HAD BURN HOLES, ONLY 1/2 THE LIGHTS WORKED. HOLES IN THE WALL /IRONING BOARD NO IRON/ NO GARBAGE BAGS.HALLWAY CIGERETTE BUTTS AND GARBAGE. WE HAVE PICTURES OF ALL THIS. WHEN I INFORMED THE MANAGER I WAS CONTACTING WYNDAM, HE SHRUGGED HIS SHUDERS. I WOULD LIKE TO HAVE THIS PRICE REFUNDED, / SEND A WYNDAM REP TO CHECK IT OUT. I WILL WAIT TO HEAR FROM YOUR COMPANY, I WILL PROCEED TO LET EVERYONE I DO BUSINESS WITH HOW WYNDAM USES THIER NAME

We spent June 14 and 15 at your hotel in Spearfish South Dakota at the Baymont by Wyndham. Our stay was met with a very rude receptionist. I asked her name and she said it was Jamie. She was so rude. She was suppose to check if I could apply a discount being a member of AAA . I do not have enough room please call me at 720 234 5502

On June 22, 2019 we arrived at our destination of Travelodge, 2011 State Route 9, Lake George, NY
1-518-668-5421. The place was disgusting, the manager wouldn't let me cancel because of the 24 hour cancellation rule. We had my 88 year old mother with us, I would never allow her to stay in a filthy place like this. Upon trying to reason with manager he refused to let me cancel. I actually had to cancel my credit card so as not to be charged. We were looking forward to a swim, the pool was under construction, he said we could go down the street and use their pool. I explained that it would be inconvenient to get in a car to go swim. He said it was on website that the pool was closed, I read the description 3 or 4 times and never did I read about pool being closed. I was charged $123.70 to my credit card/pending. My experience was horrible! As I was leaving, I explained to the manager that I had canceled my credit card, he said he had it all on video. As we were leaving, there was an open room so I took pictures. Also, I showed him that on travelocity the rooms had gone down to $53.00 a night! We ended up going down the street to another motel... I have stayed at many hotels in my life and Wyndham has always been a great place. I need you to know that cancelling my credit card on my vacation was a huge inconvenience, finding a better place was inconvenient, your company should definitely check into this place and remove your good name!
Thank you, Wendy DaSilva
1166 Bridgton Rd.
Westbrook, ME 04092
1-207-615-6477


Room was very dirty, and smelled bad. The window didn't lock, there was coffee, but no coffee maker, bathroom door was rotted and wouldn't close. There was a crackhead with all of her belongings camped out on the sidewalk outside of our room. It was a non smoking room but smelled like smoke and steam from shower caused yellow gobs of nicotine to drip from ceiling. Shower head was so clogged, barely any water came out. Carpet was so stained and filthy it should have been burned.

Hotel Windham Super 8 Washington ave Kingston NY. Made reservation through reservation.com. When I got there the hotel was smelling of smoke and not very clean. In the short time, there was a death in the family. I notified the desk that I would not be staying due to the above issues. They would not cancel the reservation. Reservation.com would not cancel either. This is no way to run a business! I notified AMEX to dispute the bill. This is not the Windhams I am used too. Very disappointed.

Reservation # 5136B117647550. I booked a one night stay at the Ramada Inn in Kingman Az. After driving 500 miles today we arrived. This hotel is a Dump! I called ur guest abs number and asked 4 different members to cancel my reservation. I was not assisted. I asked to speak to a mgr or supervisor. I was put on hold for 20 damm minutes and told a supervisor was not available. Now I’m REALLY pissed off. Cancel this reservation!!!

The property in Georgetown,Ky is one big disgrace to the Wyndam chain.We sure won’t stay there again,way too many other places in that area.

Worst hotel stay ever .... will never stay at this property again ..... nothin works

I was staying at Travelodge number 7471 I have stayed here many many times before this morning I went down to fix myself some breakfast and the manager's wife come up to me and told me not to make a mess and I wasn't even making a mess and every time I stayed here I've never made a mess and this isn't the first time she's done this to me and I'm really really tired of this and I will probably never stay at another one of your hotels because of this lady thank you and you have a great day

I am an employee making a complaint since the general manager or supervisor won't do anything about it. the general manager sits in the office on her phone all day and so does the front desk people or playing there music really loud which is disturbing to guest. We are contantly waiting on laundry to be done especially Friday through Sunday. The head housekeeper is really good at her job and its really hard on her when she doesn't have the support from management. There is a lot of attendance issues and a lot of favoritism going on at the Super 8 motel in Adrian Michigan. This has been a hard job as a housekeeper to come into work being happy. There needs to be something done when it comes to the front counter and the general manager. This is a very stressful job when the job isn't hard at all. This is also effecting guest as well and them not getting the service they deserve.

I HAD A STAY PLANNED WITH YOU ON 6/19/19 ON ARRIVE CHECKING IN WENT TO THE ROOM WE WERE MISS LEAD IN WHAT IT WAS ON THE INTERNET RETURNED THE KEY 10MIN.LATER ALSO ON ARRIVE 6 POLICE IC PARKING LOT WE ARE VERY DISAPPOINTED DID NOT STAY WENT A CROSS THE STEET AND PAYED $129 THAT NIGHT BEFORE I WRITE A REVIEW PLEASE CALL ME CONF.#12539262301 ON HOTELS,COM THANKS DAN MEYER 1-509-948-5791 KENNEWICK WA

I would highly recommend going to check out this hotel . The owners do not treat their employees fairly . They are reusing all dirty linen on beds. Making their employees work more hours than what they need to be. Not giving proper brakes. Letting people go with it no just cause . The hotel needs an audit done and health and safety inspection done as well.

I made a reservation at your Ramada Inn (St. James) in San Diego, CA several months ago through Booking.com. When I called the hotel to check the reservation 2 weeks ago, the front desk informed me it had been cancelled due to a declined credit card. I am coming in from out of town for a concert so I was very alarmed. The front desk then made new reservations for me directly. When I called today, June 21, 2019, to verify my reservation I was told by the front desk man, "Donald", that my reservations had again been cancelled. Understandably upset, I informed him that THIS reservation had been made directly through the front desk so there would not be any problems. He was very patronizing and said he could only read what was on the screen. He told me I was being "aggressive" and that he would hang up on me. Finally, he looked to see if there was a room to book and I was told there were no rooms left. When I said that this was the Ramada's fault and that I needed a room I asked to speak to a manager. He told me the manager wouldn't be in until 10:00 a.m. He again, VERY patronizing, said he would have the manager call me. I said okay and began to give Donald my phone number. He said, "Ma'am, ma'am, ma'am I have to write all this down you need to slow down." I said, "Donald, I thought you were looking at my name on the reservation screen that's why I am just giving you my phone number." He told me I was accusing him of not being able to read and he hung up on me. I WILL NEVER STAY AT THIS HOTEL AGAIN. I have stayed there many, many times but this experience was humiliating and debilitating as I am committed to attending a night concert in San Diego with no place to stay.

I have been a platinum member of Wyndham hotel chain since 2007. Recently, tried to use some of my points however, was put on hold for 3 hours. What a disaster ? I was then informed that my points expire after 4 years and literally told all other hotels do this !! Total BS I am a lifetime platinum or ambassador at Marriott/ Starwood and Also , Gold at Hilton Hotels. These 2 real chains don't do this. They say exciting changes have happened. Again, BS no hotel chain has 6 levels of authentication. Today,, 6/20/19 I tried to get credit for a missing stay in Charleston, SC and the non speaking customer service representative hung up the phone!! I am done with Wyndham going to transfer rest of miles into American Airlines account as soon as I file a formal complaint.

This is the second time we have been to Bonnet Creek and we love the amenities. However this time my two year old granddaughter found a box of e cigarette refills in her room from a previous guest. Luckily, I was in the room with her and stopped her before she could ingest anything. We called the front desk, the manager sent both security and housekeeping to take a report. We were told that they would be following up with us before we left however we heard nothing. Luckily a tragedy was averted however a child’s life was put in danger from inept housekeeping.


I need my refund of $199.00 now and not when you decide to give it back. Your customer service is a double F, and I am sure you are proud of it. I will also file a claim by Monday in Atlanta GA if i do hear back from your Management, if you have one. Rate my experience: 0 and this is from a Military person.

Oh my god they are soooo stupid!! Their saying my deposit which they said when we checked in would roll over from last time would be able to be used when I checked back in for this time now they’re saying I won’t get that deposit back for two days and I have to make another $50 deposit right now!!

Both front desk lady and manager are rude! We don't have any hot water at shower and bathtub built up 6 inch high dirty water. Drain doesn't work. Advertised pool not available, still covered up from winter. In JUNE? We complained to the front desk, they kick us out of the hotel at 10:30pm. They promised us a refund and then denied the refund when Orbit called them for authorization! I wish I can give them negative stars!
I saw they have a lot of tour bus at parking lot, apparently they don't care retail customer because those clients they got from travel agency will not be able to complain because those are foreigners.

Stayed at Ramada in Bangor Maine. The room was the dirtiest I have ever seen . Opened a drawer on the dresser and it was filled with someones personal papers! Court papers police documents! I am sure we were in another persons room. The tub was so dirty The bed linens were awful, We complained to front desk and the girl said .....no more rooms. Complained again after 11:00 pm shift change and the man at desk put us in a much better room. So that was our first day and night ruined of our 3 day stay!.... We cancelled the next 2 nights because we would have to go back to the dirty room! Our 3 day vacation was ruined......


I had notified front desk @ Wyndham La Quinta hotels of kids screaming and jumping in the pool at night, I had notified them of barking dogs in the room left unattended@ 4-5am, waking me up. When they offered me another room, I found the remote didn't work for TV. No other resolution was given no maintenance was ordered to fix tv. Hotel claims I refused to change rooms, due to TV not working. They lied to Wyndham customer care to avoid refunding my 2nd night stay. I did not stay a 3rd night due to poor customer service. Also dog feces all over the grounds. Really disgusting and is unhygenic. I am a business traveler. Hotel said this is not a good fit for me? What..very poor client skill sehi to blame me when I didn't cause the problem!

On Fri, Jul 26, 2019 at 19:08:47 CEST, <waltlea@windstream.net> wrote:
I booked a reservation with you on July 24, 2019 for the Super 8 Motel in Murdo SD. I had been driving for hours and arrived at hotel room to find 2 flat sheets on the bed that looked like rags and smelled of body odor. I went to the front desk and told the desk clerk that I wasn't happy and that I wanted clean sheets. As I was coming in with my luggage he handed me the sheets to make my own bed. I told him I was not going to make my own bed. The desk clerk went to my room and was remaking the bed as he was putting the blanket that is under the comforter he noticed something gross speard on that blanket and jerked it off the bed and balled it up and went and got a clean one the proceeded to put the comforter that was on top of the dirty blanket he had just taken off back on the clean blanket he just put on the bed. This was such a disgusting smelly blanket my niece could not even sleep on it .When I turned the lights out and sit down on the bed turned on my laptop Some kind of bugs came from somewhere in the room hit me in the face and lit on the screen of my laptop. I did kill one of them. We at that point attempted to call customer service, which was closed. My niece and I slept on the top covers of the other bed. In the morning we got a good look at room it was filthy the curtains even had holes in them. I took pictures of everything mentioned above including dead bugs. I am so disgusted that Windham would even have their name connected with this hotel, before my husband passed him we used their hotels. I have contacted findhotel.com that book the room for me I have contacted Wyndham Corporation no one is willing to take care of this problem I spent $92 charge on this filthy disgusting room. I will never do it again and hope others will bypass this hotel it is not decent any longer. I will keep posting this review on every website I can find until this matter is taken care of appropriately by someone.
Leola Ide

Dont understand how my points from Wyndham cannot be transferred after a month being in the system. I am at the point of not recommending anymore timeshares to any of my friends, colleagues and family. Now, I have missed out on a sell vacation because Wyndham dropped the ball in transferring my point to RCI that I have already paid for. But yet, nobody can help me I. This matter. All I keep hearing is, nothing we can do.

We stayed at Super 8 in Shakopee, MN
The place is a dive. My only word is GROSS. The toilet moves when you sit down and a/c unit doesn’t kick out much cool air. Overall bad experience.for all the Wyndham stops we have done.

The property was rundown and filthy. The first room we were given was a previously used with beds that had been slept in. We return to lobby to get another room which was filthy and stained rugs. The chairs had stains which I didn’t want to sit on because I was afraid it had bodily fluids on it . I decide to relax by pool area because we just drove 14 hours from NJ But that was worse. Pool was dirty and surrounded area was abandoned and neglected. I tried to overlook the potato chip like crumbs on the side of my bed. I checked out at 5 am because I just couldn’t stay any longer. I was afraid to be there because the area and lobby looked like it had drug deals and addicts hanging around. I called your main office to issue complaints but I was told to take up my issues with the manager at front desk. I had stayed in Wyndham resorts at the El San Juan and the El conquistador in Puerto Rico and never experienced what I just experienced in my life. It was horrible and my stay in Atlanta was completely ruined and dissatisfied. U need to see for yourself. I took many pictures and would love to share. I am looking for a response from this ordeal


The hotel was dirty and they didn’t want to accommodate us with a different room, we drove 3.5 hr and check in @ 10 pm stay overnight because we didn’t have choice and left the next day, our card was changed for 2 nights and we stay there only one night in really gross room!!!!!! It was Days inn Chincoteague, because of that experience we will never stay at Windhams hotels anymore!!!! Horrible experience with everything!!!!!!!!! On the scale 1-10 we give them 0 that’s how bad it was! I hope someone does something about it!!!!!

My wife and I recently stayed at the Days Inn in Englewood, Colorado at 9719 E. Geddes Ave. from 08/06/19 to 8/14/19 in room 301. We found your hotel by searching the internet. Close by there is much competition including Comfort Inn, Staybridge Suites, Stay America, and Sheraton among others. This stay was the worst hotel experience we have ever had in our 70 years. The motel is dirty and in need of much repair. Our room had stained carpets, soiled spots on the sofa, missing paint, and a bathtub that creaked when you stood in it. None of the furniture matched and the headboard was mounted too high to be used as such. The desk chair was torn. The room smelled heavily. Art work had been removed from the living area and large holes remained in the walls. During our one week stay the elevator broke down twice. The room hair dryer literally blew up the second day we stayed. When I asked for a maintenance worker to replace it I was handed a new one with a wall mount. I guess I was supposed to mount it myself? Our room keys quite working 3 different times. Our room was not cleaned for 3 days. When I complained at the front desk I was asked if I had signed the "Weekly Contract", which I had never seen let alone signed. I was told that we were on a weekly rate and the room would only be cleaned once a week. This was the first time we were made aware that we were on a special rate with no services. I had to daily ask for clean towels and coffee. On Monday, August 12 we were awakened by a loud knock on our door at 7:55 a.m.. A women who was the guest clerk handed me a typed, bold-faced notice that read: "Room 301. Quick reminder your weekly rate does not include breakfast. If you have any questions please come to the front desk to speak to management." After dressing I did go to the front desk and ask to speak to management. I was told that the regional manager was not there, that he would be in later during the day but that she had no idea when, and that he would call me when he arrived. I asked for a business card but was told there were none. I never received a call back and was never able to talk to the manager. When we returned to our motel that night the elevator was out of order yet again. We walked up 3 flights of stairs to find the access door to the 3rd floor locked shut and could not get to our room. I had to go back down 3 flights to get a manager to come up and open the door. Our room had not been cleaned once again. The internet did not work. This experience was horrible. The customer service was not acceptable. The conditions of the motel and room were inexcusable. We will never stay at a Days Inn again and will question any Wyndam property. We will tell our friends and family to stay away.

On Jul 28 we spent one night at your Las Vegas, NM Super 8. The room was fine however the continental breakfast was a joke. There were no roles or muffins as advertised. That wasn't the worst thing. Your employee made what he called scrambled eggs. What a joke. They were not scrambled at all but just mixed in a bowl and then cooked in the microwave. They came out like solid rubber, totally non edible.
I would hope that this is not a reflection of all your properties.

I went for a timeshare presentation and the guy was and also rude and disrespectful to me and my wife

I am at the Days Inn in Erie Pennsylvania
This hotel is the total opposite of what is promised online. My room was dirty and smelled musty and moldy. All pictures have been removed from the walls and some holes were somewhat patched. The bathtub has not been scrubbed in quite some time . It actually made me sick to spend a night in this room. The swimming pool is closed because it is green from algae and dirty
It cost me $163 for 3 nights in this hell hole

I would not claim any relationship by Wyndham for the Super Eight in Milford Conn.! The place was Not clean and the people that were there did not understand english or just ignored us when we ask for assitance! I do not understand how a company with the Wyndham name can claim to be associated with this place!
My wife and I were on a 22 day road trip and thought we would try and use our points to travel! Thinking that the Super Eight would be up the standard of Holiday Inns, which we had stayed in before joining the Wyndham Group. We were wrong in thinking that the two were alike!
The next disappointment came when we started back home and visited another Super Eight Motel in Hartford,Ct.! The first thing by wife and I noticed was that the outside walkway was not kept clean and the non-smoking room had a tin can full of butts for cigarettes directly cross from or door! Nothing in this place was well taken care of and it was obvious that the rooms there were used to promote prostitution! My wife was very much aware of this fact! One of the women appeared at the breakfast area in a what appeared to be underwear and a top that covered her breast
and little less!
I will never stay in a Super Eight and would suggest that Wyndham think about having a representative look into the operation of this two and you need a Quality Control individual to check on all of this chain of motels!
I would appreciate your responding to this Complaint! I have never filed a complaint before on any place I have visited and really hate that I have to file this one! But, I would not be doing you are others that would visit these motels a favor if I did not report this and bring it to Corporate attention!

Super 8 hotel Interstate 65 Louisville Kentucky. This hotel is in very poor condition as my wife and I were driving north we stayed here and the place was dirty,unattractive several people were hanging around in the stairwells the parking areas were small and hard to turn in. The staff was slow and no manager was on duty to resolve issues within my concern. The room was dirty chair in the room was peeling stains on the walls and bathroom was dirty as well with cigarette burns on the tub and sink broken shower curtain rod and the smoke detector was inoperable with wires hanging from it. I would certainly not advise anyone to stay here. Morning desk clerk defended the people hanging in the halls when I complained about the situation and asked for a manager I was told they would not be in until later she then became rude saying things low enough under her breath very derogatory. As unexpected our prior booking to this mess of a hotel for the price charged it was far less than worth the cost. I have photos of the things I described. Rating very poor condition and staff no help.

Hi,
I need to bring to your attention a few negative points centered around the gym facility at the Doha, Qatar, West Bay Wyndham:
after 9-10 pm there is no one at the front desk to check who enters the gym, whether the gym rules are obeyed, replenish water and towels, etc.
last night children from the pool got into the gym to get water drenching the gym floor creating a potentially hazardous situation for the gym users (if your gym cameras are working, just check the tapes)
several times, unattended minors are using the facility with no proper shoes (barefoot or with slippers), yelling, teasing each other, etc. bothering the other users of the gym
I have pointed out days ago one machine that is broken urging the front desk employee to at least place a sign "do not use" on the machine to avoid injuries...nothing has been done so far...
Kind Regards
Leonidas Kappos

I have two complaints. The first has to do with my stay in a Days Inn in Orlando FL. It was horrible, holes in the wall, no refrigerator or microwave in room, no phone service in room because the outlet for the phone in the wall didn't work, no complimentary breakfast. It was horrible. The other complaint is my daughter who got hired in through Michigan Rehabilitation Services for your company. The General manager was very unprofessional and rude to me and in turn she lied to my daughters job coach concerning me and said my daughter could not work anymore. I called on 8-14-2019, to tell management my daughter would have to be there early on the 15th because of an appointment I had in Grand Rapids Michigan for my job. Now my daughter did nothing wrong and neither did I. I am going to contact the BBB and the ACLU and anyone else who I need to because my daughter and I were unfairly treated and I am my daughter's guardian. Can someone please contact
me in regards to both incidents. My daughter is upset and so am I. I am looking at this being a discrimination case and racial motivation. Because of my daughter and her disability and our ethnicity. Please reach out so I will not have to take this incident to higher authorities. Like the news or a law suit. Thank you for your time and response. Alice Burris 269-248-2220 my contact information.

I currently have an open case reference number is 4292697. I’m also attaching photos of the room. I also have video, but it will not let me attach it. To recap, we booked room from 8/13 to 8/15. We had a death in our family and had to leave today, 8/14. We had booked through hotels.com and prepaid. I had contacted the hotel this morning to let them know there wasn’t any hot water and the tv was very fuzzy. They said they’d get maintenance in there today. Not long after we left, that’s when we were informed of the death of my uncle. We contacted the hotel at 9 am about checking out and getting a refund for 8/14 and 8/15. The hotel said no. So, we contacted hotels.com and they said they would gladly give a refund, but it was at the hotels discretion, so they contacted them and the hotel wouldn’t do so. We come back to the hotel to get our stuff around 5 pm and there still wasn’t any hot water and the tv was still the same. Went to the desk and the general managed, who’s card I’ve attached said that they could move us rooms but that’s all he could do because apparently the maintenance man didn’t have what he needed to fix anything. We went back and forth and explained to him that I had a death in the family and i wanted a refund for the nights we wasn’t going to use because we was checking out. He told me there was nothing they could do and then again said he could move us to another room followed by this time saying he didn’t have a maintenance Person today when he had already told us that he might not of had what he needed to fix it. At this point I’m finished with the lies and we have more pressing matters such as the death in our family, so we didn’t have the time to sit there and argue with him or the rude lady. As I said, we have videos that I would be happy to share as well as to the condition of our room. Also, I asked for a print out where I was checking out today and the refused saying they can’t print anything out. I’m so confused as to why!


On monday July 22, 2019 my husband and I tried to check into the Travelodge by Wyndham San Francisco Airport North to spend one night before our flight on July 23rd. We arrived about 1:30 pm by Uber. I went to the desk to try to check in and the clerk said the room was not ready to come back in 1/2 hour. In about 20 minutes, people began lining up to check in and we saw that the clerk was checking them in. My husband went to tell him we were still waiting, along with another couple who was before us, and the clerk said to him, " Get in line before more people come, I didn't tell you I would hold a place in line for you." Although upset, we got in line to wait our turn. We were assigned a room quite a way away from the office and when our key card did not work, my husband returned to the office to get another card. The clerk did not take him ahead of the other guest but finally he got another card and it did not work either. Both of us returned to the office and the clerk made us wait until he helped a couple of other people and my husband asked to speak to the manager. The clerk dialed the phone and said the manager was not available. We told him to just cancel our room and we would go somewhere else. My husband again asked for the manager and the clerk told him that he was the manager. We left and went next door to the Best Western where we were treated like anyone would want to be treated. I then called the corporate number of Wyndham and reported the incident and have not heard from anyone so I assume my complaint is unimportant and I will stir clear of any Wyndham in the future and will pass the information along to my friends as well.

I arrived very early in the morning the front desk attendent was very nice . When arrived in room first thing I noticed was a strong smoke smell.( It's a non-smoking room) I was missing bed spread. As I plugged in my laptop and phone I had to move desk beside bed and there was trash and looked like a bag corner used for drugs. . Trash in drawers .. If that wasn't enough shower had pubic hair and toilet was not flushed but used?? Says pool and that was not true. At breakfast the lady was rude when asked about breakfast items and she said no eggs or milk was left. This was at( 8:30 am ) breakfast sound been t 930 am.There was only cereal and bread,juice coffee. Very unsatisfied. Trying book another room somewhere eles.

Days Inn 7/14/19, Winston North Carolina. Arrived evening . I believe the room was 117. It was listed as non smoking. Pictures provided. Bed linens riddles with burn holes. Sheets, blankets etc.. Desk chair badly stained with dark just stains. Paint peeling off walls and bathroom door.
I went to front desk and provided pictures . Clerk said she was sorry and provided another room. We had to move luggage to another room around the corner . New room not much better with stains on chairs but there was no burnt linen. We were tied from driving and decided just to spend night and leave in am. Some strange car drove up outside front of room and man got out an started pounding on our door. It was dark & late and we didn’t answer. We were very tired and barred door with plans on leaving early am. My husband went to front desk to check out and get breakfast . He did tell clerk about the strange visitor pounding on our door in the dark. Clerk did nothing. He went to free breakfast bar and it was very dirty and unappetizing.. We had to pay $85. For this entire pleasure stay. It was our first time to use our Wyndham Rewards points and obviously our last. I sent the pictures to the manager at the hotel and his response was that they strive for good housekeeping. That was it! No attempt to make the stay right.
Customer service was non existent. I asked manager where I could make a formal complaint and got no response.
Ref. Code # 4291583


Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue. The first pic shows the bed, tried calling front desk from room phone and cell numerous times...no answer. The second shows where the smoke detector use to be. The third shows bathroom door handle..both sides are that way..should of taken more, but was too afraid to leave the room!
Cheryl Musgrave


My work crew and I have been staying at the Days Inn, Denham Springs, LA every week for nearly 4 months.. I would advise anyone checking in to PAY WITH CASH for your stay.. only use your charge card to cover the 25$ incidental fees.. 3 of us have been double charged for the last 5 weeks straight for our rooms causing overdrafts and negative bank accounts. We are an out-of-state crew and manage our accounts so that we have money to eat on and gas to get home on! With the extra charges we are coming up short! When we approach the hotel about said “extra charges” we are informed that we will have to call the corporate office or it is our bank causing the problem! When we call the corporate office we are informed that they don’t handle billing and we have to take the charges up with the hotel!! NOTHING BUT THE CORPORATE RUNAROUND!! meanwhile we are going without food and gas to get home!! Total incompetence from the from everyone involved! No one is responsible for anything or can help anyone to fix their own company’s mistakes!!

Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue.
Cheryl Musgrave

When I came to the room to check in at days inn August 10, 2019 the first room I checked in was 208 and the room was dirty the bathroom was dirty the coffee maker still had coffee in it The floor was dirty and the bed was so then I change my room to 204 went into that room the floor was dirty there was a mold in the bathroom on the bottom of the bed the curtain part of the bed had hair all over it The blow dryer did not work no Arning board walls was dirty and the light in the bathroom did not work


I went to the vending machine for my husband to get him a Gatorade that is 2 bucks I put in two one dollar Bill's and pushed the button for the drink and nothing happend I went to the front desk and told the sir that the machine took my money and did not give me the product I paid for the guy at the front desk walked over and looked at the machine and told me basically that I was a liar and that I never put the money in I feel very disrespected and hurt that your staff would call me a liar and that I was un truthful

If I could I would not add any stars. I currently dealing with an ongoing issue with Wyndham and trying to get money back from a stay in which did not take place. Absolutely no one has been helpful to this point and all they have been able to tell me is to wait, wait another week or two and someone will get back with me. Unfortunately that has never happened. I have always been the one calling them only to get the same BS story from them. I never should have been charged and now that they did that, they are taking their sweet time in getting me my money back. I am beyond upset at this horrendous customer service and standard customer sympathy that they display. The steps that they could take they haven't. This didn't need to even become such a huge issue but is has. Maybe if I would have just stayed in their hotel, even with it smelling stale and musty because the air conditioner was broke and the hotel was unbearably hot that day/night, I would not be going through this now. But since the hotel was in such bad condition they let me cancel my reservation and go somewhere else. But much to my surprise they still charged me for the stay, and when I found out what happened the manger at that hotel was a real jerk about everything and would not just refund me my money but rather send me through this unrealistic nightmare in trying to get my money back. This is my last time dealing with Wyndham because strangely enough this was the second time in a year that I have experienced the exact same issue. The first was in Los Angeles and this time was in Shreveport. I can not say it enough, but I am so disappointed with the level of customer service that I did not receive. It is as if my money is not of importance. I will continue to share this story, until this type of treatment is no longer an acceptable way of handling this type of problem.

I made a reservation for two rooms at the Wingate by Wyndam in Streetsboro, OH at 9705 Oh-14, Streetsboro, OH 44241 (phone number 330-931-3599). I put the reservation for one room in my mom's name and the other in my aunt's name, but used my credit card just to secure the reservation since I made it online in advance. We were all traveling to Streetsboro to see my other Aunt who is dying of pancreatic cancer. The rooms were horrible, needed cleaning and on Sunday one room was not even cleaned at all - the beds were unmade, the wet towels were on the floor, etc. the other room - the sink was never wiped down, there is red/pink mold in the shower and stains on the comforter in full view when the bed is made. We complained once to front desk and nothing. But we were there just to sleep and tend to family matters. When we check out my mom paid for room 219 on her card and got a receipt. My aunt paid for room 316 and got a receipt in her name. However, the front desk could not print receipts because it was too early 5 a.m. -- what does that even mean?? but we needed to leave to get to the airport so fine.
I called the hotel today because my credit was charged for my Aunt's room - room 316. I called the front desk and the woman said that my card was the one presented. Not true - I NEVER presented or authorized my card to do anything other than hold the room in the event that we did not show up or canceled too late. My aunt checked her receipt and it's in her name and address but charged my card. How does that even happen!!! Her card was swiped! But they claim to have no record of her card. The front desk manager told me i was being combative. But she was treating me like I was an idiot and kept telling me that I had to have presented my card. I am a lawyer. I can't commit fraud or risk losing my license - so I'm not trying to get something for free, but I feel like the front desk is being extremely shady and am recommending that both my Aunt and I report our cards as compromised and get new numbers, because I don't trust the people working at this hotel.

Wyndham took over La Quinta hotels. I had over 40000 LQ points. I have tried 4 times to get my account transfered to Wyndham. Wyndham was suppose to send email in April 2019 on how to switch. Never got it. Called their member services 4 times. All reps English so bad I had problems understanding them and they had problems understand me. I was given a new # which I repeated back to the rep. When I tried to log in the new # was not accepted. I had also given the rep my phone #. It was not accepted when I tried to reset log in. I called again and all 3 people I spoke to had poor English skills. First I was told my new member # didn't exist and same problem with my phone #. I could not understand the rep so I asked to speak to someone in the US. After a long wait a second rep came on who English was worse. I asked to speak to a supervisor but was told no way to make sure a supervisor answered. Then I was hung up on. Each time I try to call and get this straightened out same results. I tried emailing nut since my member # is incorrect the site would not send my email. So after numerous calls and 2 hours of wasted time. I still have no access to my account and no 40000 points. I was at one point transfered to someone that triave ever had.ed to sell me a vacation. Not sure but maybe a time share. Worst hotel experience I have ever had.

I use my points for a free night at the Delavan Super 8 and asked specifically for a first-floor room due to knee problems that I have an inability to do stairs or the possibility of a disabled room which I got neither although it was noted on the request they did not save me a first floor or a disability room so it was very very difficult for me to get up and down the stairs and I was only able to get up once and get down once I was not able to go up and down to leave the hotel and do things I also ask to speak to the manager have the manager called me and was told that he would not be in until Monday and he has never called me I think I should be compensated with another free stay to make up for this it was extremely difficult for me and prevented me from doing all the things I wanted to do

The first room we were given was not cleaned after previous guests. Beds were unmade. Looked like it was still occupied. Second room smelled awful. There was food and mouse droppings on the floor. The bathroom had mold in the tub under the soap holder and the toilet wasn’t clean.

My wife and I recently took a 10,014-mile trip. When we did not stay at relatives, we stayed in Wyndham Hotels/Motels.
Two places stood out from the rest, the first is because of how great the stay was. The second was the worst place we have ever been in.
The first was the Days Inn at 2155 North 11th street Beaumont Texas. The stay started with meeting Linda at the registration desk (and again at check out). She greeted us both times with a big warm smile and was one of the most pleasant women we have ever met.
Then the room, it looked exactly like the photos that were on line. Everything was beautiful and very clean.
The next morning when I went to get my morning coffee. I saw that there was a great hot breakfast (not a continental breakfast), well supplied. The very nice Leisha was cleaning the tables as guests left. Later when I went back for a second coffee and one for my wife, Leisha was washing the front door windows. I told Leisha that the side door was locked, she informed me that it was not locked just hard to open. She immediately went and fixed the door so it was open. The food was still well supplied.
My wife and I came down and had one of the best breakfasts we had on our entire trip. As we finished eating (about 8:30) we saw Leisha refilling any food that was down just a little.
The second place was the Baymont at 930 W. I-65 Service road south. Mobile Alabama. The person at the registration desk was not the best. When she gave us our room key, she never told us what room number we were in or where the room was located. We had to look on the card she gave us and drive around until we found the room.
The room looked nothing like the photos on line. It was not the best smelling room and was beyond filthy (we both wore shoes in the room). I do not think the room had been vacuumed in a very long time (I doubt the carpets were ever steam cleaned). The desk below the TV and the Refrigerator were pulled away from the wall. Behind those was all kind of trash including men’s underwear, as well as a stain on the wall. By the entrance door there was a 3’ crack in the wall (had been kicked in). There was floor tile missing. Toilet seat was in bad shape and the tub was filthy looking (glad we only wanted to take a shower). The bed looked like someone was laying on it after it was made.
The TV did not work. I found the power cord on the floor. I had to have maintenance come as the TV had to be removed from the wall to connect power to it. The remote did not work. After about 4 hours of the maintenance man coming in and going out, I told him to forget it.
The refrigerator was not useable as it had about 8” of ice around the freezer not allowing the refrigerator to be at a proper cool temperature. The microwave was not plugged in as there was no outlet (we had to use our own power strip we unplugged the TV plugged in the power strip, then plugged a light, the TV and the Microwave into our power strip). In order to use the clock, we had to use our own extension cord.
The towels were filthy looking. I asked for clean towels and was told they were clean but was given towels that came out of the dryer. These towels looked cleaner than the others did but each towel had rips in them (I would have used them as rags).
The swimming pool was green and there was man smoking by it. There were people smoking all around the motel grounds as well as butts all over.
The next morning my wife woke up with a head ache and all stuffed up. She told me that the curtains smelled like smoke and that was what her problem was. It was well into the afternoon before she was starting to feel better. We had requested and were told that we were in a non-smoking room. The reservation number for this room was 81926EC025313.
You can also see we are now Diamond members #142941431D. We did not ask for another room as we could not see any room being any different, as a room does not get this bad overnight.
Edward W. Enser Jr
Pictures enclosed.
Baymont by Wyndham Mobile/ I-65
930 W I65 Service Road South Mobile, Alabama 36609
+1-251-301-5505
SAT, 07/27/19 - SUN, 07/28/191 ROOM, 1 NIGHT
2 ADULTS, 0 CHILDREN
Check In
After 2:00 pm
Check Out
Before 11:00 am
Room Details
Free WiFi, free continental breakfast, air conditioning, coffee/tea maker, hair dryer, HDTV, alarm clock, desk, iron, ironing board
1 King Bed, Non-Smoking
Wyndham Rewards Member Rate
$58.90 USD
Taxes & Fees
Cancellation & Rate Details
$8.25 USD
Total for Stay
$67.15

I booked for 15 th of August
( today is the 13th) for 8 days a room at dalton super 8 convention center.res # 87183EC006502
I cancelled a week ago!
I have called hotel 1x, I called reservation center 2x and asked repeatedly to have a cancellation confirmation sent to my email
Either
MooreFlagd@aol.com
Or
Crismoore60@gmail.com
All 3 request did not result in a cancellation confirmation thoigh it was promised.
Would you please send me such or initiate that I get the cancellation in writing. I have to have it for the office.
Vhristine moore
801-809-3808

On 8/3/19 we checked into the La Quinta Inn & Suites by Whydam, in Utica Michigan. Upon our stay that evening, we went down to the pool area to utilize the pool and hot tub as we planned and specifically booked this hotel for. Within 5 minutes of being in the hot tub, our eyes were burning so badly from the high levels of chlorine, we exited and tried the pool. After being in the pool, we experienced the same issue and had to get out to rinse our eyes out in the shower. The burning continued for almost 45minutes after we had to cut our pool time short (my daughter was extremely disappointed) and go back to the room. Hours later when in the lobby purchasing some snacks from the refreshment area, I made mention to the young man working the front desk that the chlorine levels seemed extremely high in the pool, to where we could not even swim. The staff member told me that the pool had just been shut down for maintenance for a week, and he was directed by management to add extra chlorine to the pool to clear it. This kid seemed new and like he was not making this up, but rather doing as directed and felt like he did something wrong. I then explained to him how that should be disclosed to people staying at the hotel. I asked if he had a manager there, but he said he would have on call me Monday when they were back in. He took my name and number, but I never received a call. This was the largest issue with our stay but followed up with some others. The sheets on the fold-out bed my daughter was using in the king suite we paid extra for were dirty with crumbs upon opening it. We had to call the front desk and new sheets for us to remake the bed with were delivered promptly. The next morning at breakfast hot food ran out an hour before breakfast was up and when I mentioned it to the staff the lady was quite rude in the fact that "she'll get it but it's going to be a while". An hour later I went down through the lobby to get something from my car before checkout and almost slipped on what looked like dog puke. I made the front desk aware and she cleaned it up pretty quickly.
After never receiving the call I was promised from a manager by the night staff gentleman, I reached out to the hotel today. I spoke with an older lady named Robin I believe, who said she was a manger. Upon explaining only the chlorine situation to her she became immediately defensive and jumped down my throat, and talked about how her new employee was lying to me and will be reprimanded. She then proceeded to put me on hold quite sternly in her tone to deal with someone at the desk. It was the most rude and unprofessional way I could ever fathom a manager handling a health and safety hazard. I then explained to her that her entire tone and way she was handling the situation was not ok, that I need to get back to work and am unwilling to continue the call. I was willing to work with them on our next stay, but at this point would like the trip refunded or will contact the corperate office. She told me contact the corperate office and have a great day, and hung up on me. Please reach out asap to further discuss.

Julie, the manager, basically just called me a whore, referring to the people that have come to see me. First time I've seen a few of them in 5 years. She also said some employees said my room smelled like drugs. The employees that said this, busted into my room without knocking, right before I got a call from the manager. Since when does housekeeping need the maintenance guy with her? Julie assured me they weren't up to anything, stating that the guy "isn't straight". Funny, since his girlfriend is pregnant. I am furious! My Mom is at SGMC, which is why I'm staying here. I haven't disturbed anyone. I haven't damaged anything. Some nights, I stay at the hospital with Mom. I'm very offended, and expect something to be done about this situation...ASAP!!

I was a guest at the Wyndham and shortly before arrival, I was told that only 1 car could valet park per room. I asked the valet where I could park my car and he pointed to a garage 2 blocks away. Due to the extreme heat and my heart condition, I could not walk back that far. I then asked if there was anywhere closer I could park. He said there was an outdoor lot directly behind the hotel. I found the entrance to the outdoor lot and parked. I then checked with the valet and told him I was parked directly behind the hotel in a Wyndham "reserved" spot and he said I should be okay. I reiterated several times where the spot was and that it said Wyndham "reserved" and he said it should be fine. The next morning as I was walking to get my car, it was being towed. The tow truck driver would not release it and instead told me to take a picture of his door and that's where I could pick up my car. I then went into the hotel and asked to speak to a manager. The fellow at the desk who I assumed to be the head valet (NAMED "Paul") called an emergency meeting of all the valets and said he would fix the situation. Bottom line, I was later told by your hotel manager that it is not Wyndham's policy to reimburse me for my towing expense. Her attitude and demeanor were of an "I could care less what you do with your car, but we are not paying for it nor getting it back for you" nature. I had to find a ride to take me to my car, and had to search for my car in the lot in 98 degree heat after paying the towing expense of $219.40. I would like your Hotel to reimburse my towing expense. Your valets should be instructed not to give false advise on where to park. If he wasn't sure I could park there, he should have gotten advice from his Manager.


Booked a room online for Princeton West Virginia.
When we arrived there were several people at the desk to complain about a dog barking on the second floor.
I asked to see our room and it was located on the third floor and it was filthy! The carpet was stained and smelled bad. There was what I assume to be a urine stain on the cushion of the window seat. I went and let the hostess know that we would not be staying there and asked her to please refund my mothers credit card. Hopefully it will be refunded!

I and my husband drove from San Francisco to Sylmar California on August 9, 2019. I had a reservation at Travelodge by Wyndham Sylmar California. I arrived at 11:30 pm. I gave the person at the front desk, my ID and credit card. He looks at my ID and said this is not a valid Id and we can not accept this. Then said we have to cancel your reservation. I said, no, let me get my husband. My husband came in and gave him his ID and credit card. He said we can't accept his credit card because it does not have a chip. So we will cancel your reservation. I said why because you don't have a credit card with a chip. He also said that we just don't accept people like you. My husband became very upset but held back and we walk out. All the hotels in the area were booked. We had to sleep in the car that night. Which was not cool. The next day they had charged my credit card 148.50. Which then I called customer service and inform them of the situation. They credit my account. We still went on to Universal Studio, however, we were exhausted from the good time we had at Universal Studio, we slept in the car a second night. This would have never happened if they had accepted my husband credit card for the stay that we had reservations for. Just want to know now what are your plans to fix this for us. This was my husband Birthday weekend. I felt that we were being discriminated against.

Booked 2 rooms for 3 night as we were traveling from N.Y state to attend a funeral. . The rooms were dirty...broken sink faucet, toilet seat. Stains on floor. The hall way had never been cleaned, floors were dirty, and the rooms and hall smelled like old ashtrays. The dining area was dirty. Food/milks spilled down face of cabinets. One cabinet door was just hanging by a corner. Floors were dirty/sticky. Cereal was stale. I will NEVER stay at one of these hotels again. I can not even give it a one star.

The from the check out was rude not only rude she was with some type of attitude also she did not wanted give my deposit. When i ask her she said have nice day ignored me. I was mad i hope you us train her to give a better service to your guest came here to celebrate my birthday she made my experience horrible.

Hello
My daughter, my grandsons and myself stayed at your hotel, Days Inn Rockingham NC the night of August 2 in Room 202.
We found the room to be less than par considering this is part of the Wyndham Hotel chain. I went to the bathroom and when I flushed the toilet water came gushing out over the tank, all over the floor and started moving out into the room. We called the front desk but my grandson said they hung up. I went down there and told the gentleman who seemed to be locking up for the night what our problem was. He asked if we needed a mop and I said yes. After a while he came to the room with a bunch of towels because he could not find a mop. He figured out the problem and fixed it. After all that, we had him remove a dead cock roach.
Needless to say, our stay was not very pleasant.
Thank you.
Judith Olszewski
Edandjudyo@verizon.net
412-781-0513
Account invoice: 955-890631
Wyndham Rewards #192906320J
Sent from my iPad

My husband and I have a number of reward points from LaQuinta. We like to use them for a Go Fast rooms at the MicroTel in Independence, KS, when we go to visit my elderly mother who lives there. Last weekend we booked two nights. Upon arrival there was no soap in the room. Front desk apologized and stated there was no soap available in the hotel. How could this even happen? There is overnight delivery! Soap could have been purchased from two different stores across the street till soap was available. We said we could use the shampoo. Well, there was no shampoo either in our room--only lotion and conditioner. This is just unacceptable. I happen to have some facial cleanser which I had to use for my shower. The drain was slow and I stood in water. This had been a problem for a long time because you could see the soap build-up. It was nasty (attaching a photo). I don't blame the maid service. This hotel needs some TLC. Someone needs to be hired to to thoroughly clean the tubs with a Mr. Clean scum remover. It was not a pleasant stay. These are definitely problems that could be remedied easily. The clerk, Ms. Betts, at the front desk was very sorry and apologetic which I appreciated. Hopefully, these issues will be addressed soon.


Laquinta Hotel (Hershey) Harrisburg, Pa. Dirty hotel. Zero upkeep/maintenance. Totally unwelcoming staff in lobby. Refrigerator in room missing front leg almost tipping over. Broken handle on night stand drawer. Dirty Band-Aids, hair clumps, soda cans, and other trash left in pool area from Monday when we arrived, still there Thursday morning when we left...ewww!!! Pool water was cloudy. Hot tub water smelled like fish...not kidding!!! I had to tell my daughter to get out of it. 5:45 pm on our second night there, housekeeping finally showed up to clean room. I had called front desk at 3:00pm and asked if we could just get new towels and forget the room... told, "No. Checkout rooms get cleaned up first". I told her, " I only want the towels replaced." She said, "You're not understanding me... checkout rooms get cleaned first." I said, "I understand just fine... you're refusing to simply provide clean towels." Food on floors. Filthy, filthy stairway carpeting. And, they overuse cleaners with heavy perfume smells to mask musty dingy odors of the hotel. Must have been 500 cigarette butts outside the front door on the ground and a plastic bin outside the back door with hardened dried up concrete in it. Thank God for the family restaurant that sits adjacent to the hotel. It was the only saving grace for the area.

Terrible National TV add, denigrates Tulsa as a city. You know nothing a great city. Will never book faculty, students, staff, athletics teams with this foul company. Will tell all University presidents of this terrible add.

I was at the travel lodge in fort Bragg last night. The room smelled of bleach so bad it was burning our noses and throats. We couldn’t change rooms because we booked through hotels.com. I get that fort Bragg is expensive this time of year but for $200 I expect to be able to breathe. We left as soon as we could this morning. Also the frig had been turned off and smelled like mold when you opened the door. The the beds were insanely hard as well. Overall, I would be hesitant to book travel lodge again.

08/2 - 08/04 the lewis family reunion was host at the fayettville ramada inn. First i must say this was the dirtiest rooms ever. Some of the employees looked like the just rolled out of bed and come to work. The rooms had spider and bugs in them the bathrooms were nasty i had to clean my before we could use it the carpet was smelly and dirty. The cook comes to work late the breakfast was 7 - 10 he started breakfast at 8:30 and closed the kitchen at 10:00 and did not apology for his lateness. The prostitution was very crazy the did not try to hide it they approached my family members. At our banquet they ran out of food. I hope that you have taken notice of your reviews of this Ramada Inn and you make some serious changes. But I think management need to reach out to all of the guess that weekend with an apology and at least a comp night. I don't think was able handle the amount of guess. I spoke with orher guess at the hotel and they all had complaints about the hotel and staff. I still can not believe this was a Wyndham property.this has to be the WORST. I would not recommend this hotel to any person or animal to stay.

I was staying at this hotel and we were checking out when I realized I left my earbuds in my room being charged. We came back to get the earbuds and the service rep lied and said the room was occupied by someone else now which was not true. We proceeded to go with the manager Anna into the room and they were not there. The maid or someone from the staff had to take them since they were the only ones in the room. The manager Jen said I was accusing them and its prerogative which is extremely unacceptable and disrespectful after we have been staying at this hotel for over 20 years every August. I'm shocked as to the way they treated me. I told Jen she was being rude and she said that was my opinion. She should not be in management and should get fired. I do want this complaint to be sent to headquarters to Wyndham so they are aware of how disrespected I felt and someone from their staff stole my earbuds. Don't they have cameras to see who was in the room? Also we noticed a drug dog going to the room next to us, completely unrelated but that is pretty scary that this happened in the hotel we stayed at.
I would like a check for 175.00 to replace my earbuds and charger.

Somy husband Julian worked threw temporary service at the Newport wyndham an he loved working their he got a lot of phrases from guests because he sang danced the guest loved him they even gave him a review on line after working thier a week inch was great but the so call lead house men Irving did not like that do that's when he started to cause problems my husband tried to stay way from him an do his job the all the big bosses said he was great but Irving didn't like that my husband said he saw Irving grab housekeepers butt breast an was told if he said something he would get fired which made him uncomfortable an was called in office for not smoking a cigg with him the next day he went to work an everybody laughed at him so he came home depression his hitting him hard he thought they really had his back but the bosses didn't an they know what's going on they never called my husband to talk to him.When Irving walked out they had him back at work my husband came in all the time worked all 5 buildings by his self second week working thier when in when people called out just wanted you to know now I have to help my husband with more things to add to his depression thank you Newport Wyndham you lost a good worker for a married man Irving the pig next it will be your guests he's touching sincerely upst wife

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.

The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.


This is the 2nd night here at wyndham lafayette la.I was not happy at all coming back to my room after remodeling n my home for the entire day.Room service did nt service this rm at all.got back to find dirty towels i had placed still by our rm door out of courtesy for the maids ease.Trash also placed by door filled.no towels clean.come back tired; front desk said come gt some.Last thing we shouldn't have to do is go get something that i thought i was paying fpr maid service included n my price.no coffee,now no toilet paper.i wont bother i have papet towels until morning.

I along with my co-worker went to a presentation today located 733 3rd Avenue...between 45th & 46th Street. We were referred by one of Wyndham employees. I was told the guest would receive the same package as I. At the end of the presentation the facilitator asked us “Why did we come if we weren’t going to purchase anything. The guest I brought did not receive anything! And participated for the 2 hours. It was brought to my attention that the employee had been fired!. Therefore, how was she able to put my name on a list? In retrospect, I was treated very poorly at the presentation because ai did not by a timeshare.
Denise House
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