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Write for Us Wyndham Hotels Complaints Continued... (Page 6)
1240+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
Reservation dates, 8/1/19 thru 8/2/19. I requested a handicapped room and rooms next to each other and it was confirmed; upon arrival I discovered that I was put in a "hearing impaired" room. When I complained. I was told by manager, Bonnie Miller, that they would review phone message recording. Problem started upon arrival, though, as I had requested rooms together, long story. I was angry because my daughter's room was changed because her original room was dirty so they changed her room down the hall from my room. Couldn't change my room because it was a "handicapped room", which it wasn't. I am filing a complaint with the Better Business Bureau because you created a hazard due to my issues with neuropathy in my feet. I don't know what the recorded message says when I called (2 times), but I did state my health and disabilities to Ariel. My daughter reserved the rooms, but I called after that to confirm rooms next to each other and a handicapped room. You people should be ashamed of yourself for the lousy customer service and the hazard you created for me!!! I plan on telling everyone of this awful experience. You are lucky that I didn't fall and hurt myself!!!!
Our stay here was incredibly bad! I was staying here for business and I usually book Days Inn Hotels in the various cities that I'm in, so I'm well aware that this is not meant to be a luxury hotel, however there were so many things that were wrong with this hotel that I was furious by the time I left.
- Key cards reset themselves several times and even when they did work it took multiple tries to actually get the door to open with the card.
- Our room was not cleaned one day. When I went to discuss it with the front desk, they told me that because our room had two entryways, and one of them was locked, they wouldn't go around to enter through the outside entry to clean the room. This might have been understandable if there would have been a sign or some kind of indication that this was a rule.
- At the time that I discussed defect the room wasn't clean I asked the clerk to at least give us clean towels. He told me he wouldn't be able to because he didn't have any access to them. After my refusal to leave until I had towels, he finally scrounged up a couple of tiny pool towels and told me that was the best he do.
- On our first night there, we went to sit in the hot tub, which is one of the main reasons I booked at this particular Hotel, and it would not work. When we went to discuss this with the front desk, they told us that it was broken, had been broken for a while, and that there was no intention to fix it.
- There were several carpet tacks that were sticking up at the transition between the carpet and the tile floor of the bathroom.
‐ Our room had a coffee maker, but no coffee packs. When we went to the front desk to get some, the clerk told us that he only had two left and they wouldn't be getting any in for the rest of our stay.
- On one of the days we went in to get breakfast. It was about 8:15, and breakfast ended at 9. There was very little in the dishes and no one was really tending to you feeling any of it.
- the guest laundry room was broken during the entire duration of our stay.
I looked at the photos of the Howard Johnson on Sandy in Portland Oregon, the rooms looked nice and clean. The room they gave me was something out of a nightmare, it was disgusting! There was already trash in the trash can spiderwebs all over it smelled like pee and there was what looked like nasty boogers on the wall! I talked to the assistant manager and she told me that there was nothing she could do but maybe send someone when they get there, I almost cried, I was not staying in what felt like a crack house. I only stayed long enough to book another room elsewhere. Of course my money was not refunded although what showed on the website was deceptive and definitely not what I got.
We stayed at Laquinta Inn on 5110 N Port Washington Rd, Glendale Wi. The staff will be friendly (smile and say hi) however when there is an issue they don’t care and are not very helpful to get it resolved. An employee gave a key to our room to another family that was staying here, they did knock and used a key to try to enter the room if it wasn’t for the latch on the door than they would of been able to enter the room. My son was the one who went down to the front desk to inquire and that is how we found out.that the key was given to another family. My son came back upstairs and neither of our keys would work on the door so he had to go back downstairs and get them reprogrammed. I tried to straighten it out yesterday and the person at the front desk said she was a manager but had to wait until the next day and talk to Mary who would be able do something for us. Wrong, I spoke to Mary and she said she has to speak to her GM tomorrow. Mary also told me it was an employee checking the room do to a system upgrade from 10:30 pm to 5 am and the system was showing our room as dirty and unoccupied. I also asked Mary why our keys were deprogrammed, she did not have an answer. She just kept saying she has to speak to the GM tomorrow. Why would you do a program that late at night, when people are sleeping? They also have not given us new towels, I had to ask for toilet paper, and they only took one small bag of trash out of the room when we were not in the room. I know my car is my responsibility however it is parked on your property so I think you should have some responsibility. I bring this up because my car was also broken into. I was told by Mary that there is a security guard on duty (probably stays inside due to the cars in the parking lot are not your responsibility). She also said police come by every 15 min. I did not get that from the police officer I spoke to when reported my car getting broken into. He said the added an extra police officers because of the breaki-ins that were happening. I wold like this resolved. I would like for one of our nights to be free and not for future use. We stayed from Aug 1st checkout Aug 5th.
Not really sure how much control u have over this motel but its name was DAYS INN BY WINDHUM in Norcross GA. To begin with they would not let us check in til 300 PM and we had 3 small children with us and we arrived at 900am. Our door had a problem with the lock and we reported it but didbt get fixed....even told the cleaning lady and she did not close our door while we were gone so our room was left UNLOCKED for several hours. Another problem I have is that at check out we were charged a STAT TAX (I get that) we were also charged a GEORGIA tax..... now what is the difference? The hallway on the non smoking floor smelled horribly like smoke and the room a smelled even worse!!!!!!!! I have stayed at Wyndum hotels before but this one was aweful!!!!!! Just thought u would want to know since ur name was on it. Thank you
I made a on line reservation to Travel lodge by Wyndham on July 17th 2019 in fife/Tacoma wash. For the date of Aug. 3rd. That’s because my friend and I had tickets to Nitty Gritty Dirt Band at the EQC. Aug 3rd. Something happened by someone because you made my reservation for the same day I reserved it July17-18. So after driving 21/2 hours all excited we get to get away from home for at least a night. All that came crashing down when today when we find out we have no reservation, no money to get another room, so we had to turn around and drive all the way back home and skip the concert because nether my friend or I can drive at night. You have no idea what we went through to even be able to afford i night out, instead I stood in the lobby frantically looking on my iPad for a confirmation number.. and then crying because we had no money to go anywhere else except back home. It was my friends Birthday gift. Happy Birthday.
Hotel, Hawthorn Suites by Wyndham Sacramento, at 321 Bercut Drive, Sacramento, CA, United States. I arrived at the location and their internet was down and waited 1 hour to be checked into my room. This is really exhausting after working all day. I couldn't believe it took this long! After I made it into the room I noticed the toilet wouldn't flush anything. I called the front desk and asked them to send maintenance. Instead of sending maintenance they sent a cleaning person that knocked on our door. Once she answered she gave the plunger and ran away. We called behind her asking her to wait and that we didn't need a plunger we actually just needed a maintenance man who had a snake to fix the toilet. I called the front desk several times asking for help, but they were busy and couldn't answer my phone call. Four hours later I was finally able to get in contact with them and they sent a maintenance man. He fixed the problem with a snake and left. He left a mess of toilet water all over the bathroom. I called and asked them to clean it up, but they never came. One day later I woke up to the sink overflowing on to the carpet at 5 am with the sewage water. I called the front desk and they said they don't have a maintenance person available and that there is nothing they will be able to do. Several hours later there was still not a maintenance man and we checked out of the hotel and did not book again because the room smelled terrible after the sewage ran over the carpet for hours.
I made our reservation 4 months early. On the night we were to arrive, when we were 30 miles out of Sidney, MT at 10:05 pm Brad the General Manager called us to tell us they did not have a room for us because they overbooked the reservations. Long story short I asked why we were not called sooner and he basically said this was common practice and that Sidney was a growing town since the oil boom and he wanted us to just understand that this happened all the time. Now my husband was born and raised in Sidney, MT and we know this is not common practice and does not happen all the time! I am also disabled with a brain injury and Brad just talked in circles to me justifying why our room that we reserved 4 months earlier was given to someone else and just expected me to understand! This was garbage explanation!! He called us back 3 times and finally he called back and said we would get our original reservation of a king size room and he did give us 1 free night but that does not excuse how we and others at the hotel were treated. Once we got to the hotel. Our bathtub drain was plugged, we had only 1 bath towel and despite asking several times could not get another one. Our room was never serviced and we stayed 2 nights. We learned a swim team whose school reserved rooms for the team a year ago also had their rooms given away and told the same things as us. Another lady my husband spoke to went to her room only to find other people’s belongings in her family’s room. When we finally did get to check into our room, the poor girl at the front desk said the computer showed our room at 11:00 pm had not been cleaned yet. I suggested she check it before we went up and it was clean (tub was plugged though and hair on the floor)! It also came to our attention simply because my husband is from Sidney and we have family here, that Brad the General Manager has a reputation of treating employees poorly and doesn’t like if they have 2 jobs even if it doesn’t interfere with their job here. Apparently he ran a very good employee off. We have been down to the front desk and nobody there to service people. If you would like to speak with us we can be reached at
406-425-8119 I would Love for someone to call. Hotel wise this was very poor despite getting one free night for the reservation hassle! Our tub is still dirty from being plugged 7 hours later and we still only have 1 bath towel!. We will NEVER stay here again until management changes!!!
Carrie Klempel
After my first night of a 3 night stay they arrived at 9am to do the housekeeping (I have a dog with me so they have to come everyday by their rules and my dog cannot be in the room), I was still asleep. I later spoke to the front desk to try to arrange a time frame in which they could come that would be convenient for both of us and they would not work with me AT ALL. Check out isn't untill 1100 and I'm staying 3 nights, so why am I being disturbed at 9am?
We are on a family vacation and booked 5 rooms at your Super 8 in Hays Kansas. We were late getting in after a long drive, front desk staff was very cranky. After checking in and getting to our room at around 11 PM, the guests in the room above us arrived and proceeded to party all night. After several calls to the front desk they were finally removed at 4 am. Needless to say we got no sleep. We fully expect our mo ry to be refunded for the lack of customer service and no sleep at your hotel.
I reserved a room from August 2-5 2019 at Hawthorne Suites in Wichita on 411 South Webb Rd. from booking.com. I checked in around 4:30pm on Aug 2. I smelled funny smell but left to run about the city. I returned and got settled to lay down around 9:30. I pulled sheets back and smelled a horrible urine smell. It was all over mattress and box spring like someone stood next to bed and urinated on it. The bed and box spring were dry so maintenance just put fresh sheets over the urine. I called front desk and they changed out mattress and box spring. I feel that I deserve a compensation as I drove 13hrs from Louisiana to visit here and made these reservations almost 2 months in advance. It is now 10:45pm on my first night. Front desk worker Hassan said Erika Villagomez is the manager who did not show up or talk to me about the issue.
Dear Sirs/Ms:
We rented a Dbl queen bed room at Americinn West in Appleton, WI on July 25 & 26 departing 7/27/19. We were assigned Rm # 300.
The room had been renovated w new carpet, paint, beds etc. However neither bed had a nightstand or a light to allow us to read.
The bathroom had a hook attachment on the door without a hook. The entry door had a broken security latch. The light blocking
opaque shade was out of its track and jammed at a cocked angle. There was no TV guide or local information guide. These deficiencies
might have been understandable if we paid for a low price hotel room. The reality was that we paid the room charge of
$488.98 + tax for a room that was sub-standard. The final discouragement was when we returned to our room after a long day
we found that our beds were not made. Even Motel 6 makes your bed. I informed the night manager of the room short-comings and she acted surprised but seemed unaware that this was not customer friendly and seemed unconcerned until I told her that she should write these things down for corrective action by maintenance. I grew up in the hospitality business and frankly expected a better experience by a Wyndham affiliate hotel. I did not write a negative online review but am requesting a credit for future use at one of your affiliated hotels. Thank you for your response
to this concern. The hotel I.D. is 53615.
James N. Larsen
P.O. Box 1500
Grand Marais, MN 55604
Good afternoon,
On June 26, 2019, I had a reservation for your Baymont Inn and Suites in Yreka, Ca. I arrived into town at 2:50 pm and went to the hotel. I walked in and was not even greeted by the 2 women working the counter. No one else was at the counter. They finally looked up, no smile, and I told them I had a reservation for that night. They told me I woIuld need to COME BACK at 3 pm....in 10 minutes. Thats what I said, ...".in 10 minutes?" they said yes, there were no rooms ready.
Now, I know check in time was 3 pm and that is your policy. I can appreciate and understand that.However, I was astounded that they had not prepared for my arrival, I had a reservation. And in 10 minutes? Really? I was on a 14 day road trip, staying at 7 hotels, made reservations along the way, I NEVER once was even told to wait when I arrived early. Every single hotel accommodated me, hours earlier than the check in time.
I was expecting much better service from a Wyndham hotel .
I find it absolutely ridiculous they told me to come back in 10 minutes and that no room was ready. I am a disable person, I was tired and sore from 6 hours of driving. At that point , needed to lay down. I didn't even want to stay there from the sheer rudeness of the women , who made NO effort to be courteous or accommodating. Even if they had offered me coffee, sit down and relax while they got a room ready would have been nice.
I went across the street and stayed at another hotel who got me in right away and were VERY pleasant. I, unfortunately, was still charged the room at your hotel. I just thought I would let you know that the service there was unlike I have ever experienced at any hotel.
Sincerely, Rebecca Thorn (253) 820-3716 ( i am pasting a copy of my bank charge as I am having trouble attaching )
Transaction details
Post date
06/26/2019
Description
Baymont Inn And Suites Yreka Ca
Amount
$110.88 Charge
Transaction date
06/25/2019
Itinerary info
FOR 01 NIGHTS
FOLIO: 22872667
Reference number
24431069176036947345936
Very rude customer service when I called the customer service center with a young lady names Jenna. Also when I checked in the first night I was taking my toddler son a shower and the tub was clogged , not only was this disgusting the back up water had a huge hair ball floating, I had to take my son out with a bath towel and wait for my husband to fix the problem , the tub was clogged with a bunch of hairs that clogged the water from going down the drain. I Called the front desk to be told that they would let house keeping know and said that they were new to the team, unacceptable... Didnt bother to accommodate with a different room or send someone to come fix the problem my husband had to fix the issue with a pen and fish it out with toilet paper. I have attached pictures and would like to receive a call back asap. The restroom also had black mold around the tub like it wasn't being cleaned , u can see in the pictures also.
We checked in to the Wyndham Ramada in Cedar city Utah the evening of July 2. Attended a play and returned. Turn the bed down and it was horrible: black hair, something red on the sheet, black stir stick, another piece of black plastic. Someone intentionally covered this up. The room stunk because it had leftover food in the refrigerator. The door to the bathroom had a crude cut out so it could pass the toilet to open. The only towels were two bath towels, but no hand towels or washcloths. I’ve traveled for 35 years and this is by far the most disgusting I’ve seen. I left my phone number for the manager to call, but a week later he still has not called and I’ve heard nothing from them. It was very difficult to find another hotel room that late that night.
in MARCH 2019 I MADE ARRANGEMENT WTH DAYS INN PONDERAY IDAHO, MANAGER SONIA, FOR A SPECIAL RATE FOR 20 ROOMS FOR A SANDPOINT BRIDGE SECTIONAL POSSIBLE 200 T0 300 HUNDRED PARTICIPANTS, SHE QUOTED ME $55.00 PER NIGHT PLUS TAX WITH BREAKFAST,NO DEADLINE WAS MENTIONED. NOW SHE WILL NOT HONOR HER COMMITMENT SAYING HER DEADLINE PAST. THE EVENT IS SEPT 12 THRU 15 2019 PEOPLE COME FROM CANADA, OREGON WASHINGTON MONTANA AND THE STATE OF IDAHO THE FLYER HAS BEEN SENT TO OVER 40 CLUBS WITH THE QUOTED PRICE OF $55. WITCH SHE REFUSES TO HONOR. THIS IS VERY POOR BUSINESS ON HER PART. THIS WILL NE A YEARLY EVENT AND DAYS INN WILL NOT BE RECOMMEND AGAIN, CARO THOMAS HOSPITALITY CHAIR FOR SANDPOINT BRIDGE SECTIONAL
Poor customers service and unnecessary room cancellation. Official Letter of Complaint sent to FDM S. Deen and Manager J. Macedo of the Newark, NJ TRYP. Because my letter has NOT been responded to nor can be up-loaded for your review and action, I have no alternative other than to send it to your Corporate Office CEO, Stephen P. Holmes at Wyndham Worldwide.
Thank you.
I stayed @ Days Inn in Ashland Ky on Sunday 6/28/19. I now have BED BUG BITES! I AM FURIOUS!! I have never had bed bug bites before and never want it again!! It looks horrible and I am up all night itching! I am calling the Board of Health also!!
MARCH 2019 MADE ARRANGEMENT WITH DAYS INN, PONDERAY, IDAHO FOR 20 ROOMS AT A REDUCED RATE OF $55 + TAX FOR AN EVENT IN SEPT, 12, THRU 15, 2019 FOR A BRIDGE SECTIONAL AT THE EVENT CENTER. SON THE MANAGER WILL NOT HONOR HER COMMITMENT. THERE WAS NO DEADLINE MADE BECAUSE THE PLAYERS WERE TO MAKE THEIR OWN RESERVATIONS , SHE ALSO DENIED A RESERVATION I MADE FOR THE DIRECTOR OF THE EVENT THIS EVENT BRINGS PLAYERS FOR OREGON, WA, MONTANA , CANADA AND ALL OF IDAHO, NOW WE HAVE TO AMEND THE FLYERS TO SAY DAYS INN WILL NOT HONOR THEIR PUBLISHED PRICE WHICH WAS SENT TO ABOUT 40 BRIDGE CLUBS. THIS IS NOT GOOD BUSINESS FOR YOUR HOTEL CHAIN CAROL THOMAS, CHAIRMAN HOSPITALITY, FOR THE SANDPOINT BRIDGE SECTIONAL
Booked 2room for 2 nights 1 year in advance for a family trip to the air show. On the night we showed up, they had given our room away to someone else EVEN THOUGH WE HAD A CONFIRMATION NUMBER! Booking agent called but they still wouldn’t give us the confirmed rooms. Since we were stranded, and our vacation ruined, we drove back to Chicago in the middle of the night. Wyndham did nothing. They think returning my money was good enough. Stay at the Marriott or Hilton. Better customer service
I would like to report an employee at the Wyndham Resorts at the National Harbour in Oxon Hill Maryland. On Monday, July 29, 2019. I did a tour with this property, my sales person name was Justin (didn't get his last name). While going through all of the paperwork which took about 31/2 hours, partly because I was very undecided. After several hours I decided to purchase, but letting Justin know that I had an appointment at 4:30 that I could not miss, it was now around 3:45pm. Around 4:00pm I ask the lady at the front desk to get Justin for me because I needed to leave. At this time Justin was in the "main office" speaking with the Vice President (that's how he was introduced to me) and he had my personal credit card in his possession. Several times I asked Justin to please bring me my credit card, I needed to leave and would have to pick this up at a later time. Five minutes went by and Justin came out, still without my credit card, asking me if I could give him just 5 more minutes which I indicated I just did not have I needed to get the this appointment. He went back to the "main office" and came back with the Vice President, still without my credit card at which time the vice president began to ask me to give them a few more minutes which I again, stated I just didn't have, and I asked the VP also to please retrieve my credit card so I could leave to make my appointment at which time, he continued to ask me to give them just a few more minutes.
I became very angry, my voice got loud and I began to scream at the both of them still requesting my credit card, now its 4:15pm and I still do not have my card. I told the VP if he gave me my card I would be back the next day,he then asked Justin to go get my card and I then left. Which I barely made it to my appointment on time. Justin called me the next day to apologize, when I told him I decided not to continue with the purchase, and explained to him that my experience with the day before was just not professional, he then said to me "I wasted his time and no one dragged me in there to see the tour", I told him I would be contacting corporate "he told me do what have need to do!"
This was a very unprofessional experience and I would not recommend Wyndham at the National Harbour locate to anyone. This is very sad because Wyndham has beautiful resorts and I was recommended by a friend and I told her not to recommend anyone else to that location.
I arrived on the 29th of July, 2019 to your property located in Oklahoma City NW 39th Expressway. We booked into room 532. The curtains was held by a black hair clip. The bathroom was dirty and the tub looked terrible. The bathtub looked like the paint was peeling off and dirty. I requested to be moved to another room. I was told I had to wait until the next day. I was moved to room 438. I have never in my life had to stay in a roach infested place
The room smells like mildew, the carpet is old. The bathroom was even worst. The shower curtain looked as if it has never been changed. No water pressure to flush toilet. The refrigerator was dirty and had roaches inside. There where no working lamps inside the hotel room. I went to the office and made a complaint and nothing was taken care of. I woke up in the middle of the night to find a roach in the bed with me. Roaches crawling on the ceiling, walls and the carpet. I left on the 31st to go take of some errands. I thought when I arrived back that this nasty room that the room would have been at least cleaned. I had no clean sheets or towels. The trash can was still full
I had to go to the office and get towels and trash bags to take care this issue. I have pictures and videos of have disgusting this hotel rooms are. I went and made a complaint about the roach problem and nothing was down. I made a complaint about my room not been cleaned and nothing was done. I am going to take this issue father if nothing else is going to be taken care of. Now I'm sick from staying in your infested hotel. I have many more pics...
My cousin and his bride to be have worked with the staff at the wyndham new oreleans French quarter the weekend of April 16-20. They were promised blocks of rooms for their guests and I cannot stress how ridiculous the process of booking rooms has been. The entire staff that answers the phone and handles bookings are an absolute embarrassment to your company. There is no coordination, zero confirmations being sent, and complete miss management of the bookings. You should seriously consider reviewing the staff you have on hand at this hotel. I could have 7-10 individuals respond to the same issues we are all facing. If u care you will look into this.
To CEO / Head Management / and others
I can't believe how I have been treated by your company. I made a reservation on YOUR website for a hotel room with 2 queen size beds, for Aug 1 -3 , at $404.78
I never received an email/confirmation so I called around 10 am on 7/30 to find out what the confirmation # was. I was told I did not have a reservation. I wasn't at home at the time, so when I got home I checked my credit card statement and it showed I was charged for the room. I called the front desk of the hotel and spoke with a lady named Ruby. She also told me I didn't have a reservation and couldn't find me anywhere in the system. Then she called me back and said she had found me and she had a reservation. Then she told me it was a king size bed in a suite. I reserved a regular room with 2 queen beds and do not want a king size bed in a suite. Then she told me I wasn't charged correctly. There was nothing she could do but Mike the manager would cancel my reservation.
Since I needed a room by 8/1 and today is already 7/30 the prices are now higher.
I made a new reservation at a different hotel and now have to pay $519.18 (which is $114.40 more). I called back to talk with Ruby and make sure my reservation was cancelled. I was told Ruby was gone for the day and the person who answered the phone was not able to help me. She transferred me to someone else. That person (who was in Indiana) told me she would sent my request for cancellation and reimbursement to the General Manager, Mike, at the San Mateo hotel. She couldn't help me with that either. I can not believe what horrible customer service your hotel has and how no one can help me. I will never stay at any of your hotels. I expect my hotel room to be cancelled,(since you couldn't find it in the beginning)and I expect my charges to be reversed. I also think that because of the incompetence of your website/employees/ etc you should reimburse me the difference I had to pay for all your errors. ($114.40) This has been the most ridiculous screw up ever. Note that I got an email today reminding me of my reservation, which was suppose to be cancelled. I called the front desk and talked with Julie and she put me on hold for over 6 mins. Then she was having problems finding me in the system, and said she had to put me hold to help two people who just walked in. Well since I called before them, she should finish helping me and then help them. Not put me on hold for another 10 mins while she helps them.
What a mess. Worse experience ever.
Sincerely
Karina Bicha
mamabicha95@gmail.com
916-717-1557
7932 Carmencita Ave
Sacramento, Ca 95829
The following statement should be able to explain my concern as a new owner.
Purchase date: June 14 2019 location: Grand desert Las Vegas
The reason for purchase:
As business owners, we travel frequently but not necessary at the locations of Wydham owned hotels or resorts. However, we were told by agents including manager on the site after they checking those info for us that we can book hotels which are available in hotels.com ( I’m gold member ) by using our points as well as airline or cruises even though it might not be the best usage of our points. We specific told agents that the only reason will stop me to become an owner is the locations of resorts or owned hotels are not the locations I need for my travels. We were told that was not as issues because Wyndham can help us to book hotels which are available in hotels.com by using my points but we might have to call agent to do so instead of booking online. Today was the first time I try to use the service by calling the travel team for my coming business trip and I was told I can’t use my points due to the hotel is not Wyndham owned. I spoke to few people on the phone and felt super disappointed the discripency between what we were told and what can we benefited from it. Also I found it very disturbed that I have to deal with this because I become an new owner. Please help me to clear with my rights as an new owner and if its not I was told when I purchased the time share I would like to rescind the contract. Be honest, I already told some of my friends about Wyndham and I’m regret I did that especially We made it very clear what we are looking for before we purchased it. As we all know who will have the time to look through all doc of the contract on the site and we trusted your agents by addressed our needs. I will still recommend my friends of your company because of other reasons but now when I felt we were cheated. Hopefully this statement will make you understand my frustration. After more than 2 weeks in dealing owner's care specialists, the most answer we got is " there is nothing I can do for you." if I was lucky enough to find someone to talk to.
I also provided the names of agent and the managers who sold the package to us to the owner's care service. but the people that we talked to 1 and half months ago seems to disappear from the surface of the earth. No one from sales department of Wyndham Grand Desert seems to exist to help me out.
I gave one star, only because there is no option for Zero star.
Arrive to hotel on 7/26/19 The was not ready had to wait a half hour to go in to room from a long 13 hour drive. When I into the room it a bad smell. The blankets was dirty stains the bathroom had cracks in the shower walls and the tub have a big rust stain. The pool had rust covers at the bottom of the pool. The are supposed to be white not brown had no chlorine in the pool. The smell of marijuana every outside the hotel. I left the hotel because of the SMELLY room and halfway. This hotel was the worst I ever been in. Your hotel need a huge up grade ghetto and run down. Awful Awful Awful. Worse hotel ever can not be rated to Awful. And couldn't stay left the same day. Because I was amazed how much this hotel was run down.
Stayed in Niagara Falls 7/24/19-7/7/27/19. Towel rack was digisting. I had to hang my washcloth on a hanger. Joshua, the front desk supervisor states he couldn't take anything off my stay because I paid
In full online. The look on his face was a look of disbelief and that he would have maintenance take care of it right away. I wasn't going to say anything about it, but after paying $547.19 for 3 nights, I thought something should have been taken off for the inconvenience. Please call me at 203-525-8917 and I will explain further. Confirmation number was 8110753100926.I would appreciate s response to my complaint.This is my third year staying at this hotel, and I never experienced anything like that. The address was 333 Rainbow Blvd, Niagara Falls, NY
Thank you.
Trena Reeves
LaQuinta in Reno Nevada is a CESSPOOL OF FILTH AND EXCREMENT AND THE CITY KNOWS AND DOES NOT CARE. LaQuinta KNOW''S AND DOES NOT CARE. OUR DOG WAS POISONED DURING OUR STAY ON JULY 12, 2019. WE LEFT THE FOLLOWING MORNING WITH A DOG COVERED IN BLISTERS, RED RASHING AND BOILD FROM HEAD TO TWO, VOMITING ALL NIGHT AND ALL THE WAY HOME UNTIL WE GOT HER TO EMERGENCY WHERE THE VET TOLD US THAT SHE HAD BEEN EXPOSED TO TOXIC CHEMICALS. OUR VACATION WAS RUINED AND WE THOUGHT OUR DOG WAS GOING TO DIE. I CALLED LA QUINTA, I CALLED WYNDHAM CUSTOMER SERVICE AND NOBODY WILL DO ANYTHING ABOUT IT. I WROTE AND CALLED THE HEALTH DEPARTMENT IN RENO NV AND NOW I'M CONTACTING A LAWYER AND THE MEDIA BECAUSE YOU PEOPLE DON'T GIVE A CRAP. I TOOK PICTURES AND VIDEO'S OF THE FILTHY, FILTHY CONDITIONS, STAINED CARPET, STAINED CHAIRS, URINE ON THE FLOOR, DIRTY CLOTHES IN THE CLOSET, MOLD IN THE TILES, RIPPED & STAINED CURTAINS, DRIP STAINS ON THE TELEPHONE AND CRADLE, FILTHY DIRTY AIR CONDITIONING VENT, LAYERS UPON LAYERS OF DUST ON THE HEADBOARD OF BOTH BEDS, ABSOLUTELY DEPLORABLE CONDITIONS, DANGEROUS TO HUMANS AND PETS, CARPETS THAT HAVE NEVER BEEN STEAM CLEANED AND PARVO LIVES IN CARPETS FOR NONE MONTHS AND IS DEADLY TO DOGS AND WE THOUGHT OUR DOG WAS DYING. I AM SO ANGRY AT THE STATE OF NEVADA FOR NOT DOING THEIR JOB AND I AM ANGRY THAT THE OWNER OF THIS LA QUINTA FOR ALLOWING THE PUBLIC HEALTH TO BE PUT AT RISK. THIS HAS BEEN GOING ON FOR YEARS AND NOBODY IS DOING ANYTHING ABOUT IT. I AM CONTACTING THE MEDIA AND A LAWYER.
I was overcharged for my stay at the La Quinta at North Myrtle Beach. My refunded still has not been refunded on my card and because of this I was charged overdraft fees from my bank. Sean Douglas the general manager is not calling me back nor giving me updates on anything. Very poor customer service. I’m contacting corporate now.
I stayed at the Wyndham Garden Hotel in San Diego near Sea World. I paid $274 for the Saturday night stay on July 27, 2019. When I initially pulled into the property I felt like I was at a low income project. The pool was very small and full of people. It looked 1/3 the size of the pool that was shown on the website. Outside the hotel rooms were people I was not interested in staying among. They were very low class. It looked as if a number of them were drug addicts. I went to the front desk and complained. I initially canceled the room, but decided to keep the room so I would not have to look for another. I have stayed at a Wyndham before in Orange County, CA and was very impressed. The rooms were very old and smelled bad. This was worse than a Motel 6. The company should be ashamed that they would continue to rent rooms at this property. I went for breakfast the next morning and they ran out of the majority of the items. I was told by the server they ran out. Very disappointed.
Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!
checked into a Super 8 Wyndam called Super 8 Beaux Bridge, 2008 Rees St, Beaux Bridge, LA 70517, tel 337-332-1114 on 6-29-19. we looked at the room and it was disgusting, dirty bathroom, stains on bedding, very old and damaged interior. we immediately went back to the registration desk to request a refund. on the way to get our refund, we talked to another guest in the parking lot who had found a hypodermic needle in his room bathroom and had gotten a refund and was leaving as well.
the place is a health hazard.
Room had mold up the wall on the side of the bed .
My self and 3 children walked into the room and had a hard time breathing because of the mold.
we left the hotel to find some where else to stay. My chest was hurting for two days after I left this room.
My children had watery eyes for about two days after plus had a hard time breathing even with the inhalers they are taking on a daily bases
. I do have pictures of this room as of now I can't send them to this computer I can when I get to my home. this hotel is in Knoxville I-75,Knoxville Tn,
Consult# 4275525 I was told someone would call me on this as of today 07/30/19 i have not recived a call.
317-607-2785 my husbands cell Patrick Huff,
I look forward to talking to you to figure out how to get this resolved.
Patrick Huff
I’m staying at the Days inn in Lubbock Texas 6025 Avenue A
Lubbock, Texas
The date is July 30, 2019 time is 1:16pm.
This is completely ridiculous and outrageous here! It’s already 1:16 and still no customer service for my room! On top of that the room has terrible water pressure and toilet hardly flushes. I don’t even have a working telephone here. I have to go to front which I have twice now on status of getting room service. The service here is terrible and I truly hope I don’t ever have to stay here again. As a guest I should not have to wait this long for some god damn room service!
We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed
We stayed at the Wyndham travelodge in Ontario Ca or attemted to on 7/29/19. After the cable went out and the power 20 minutes later we went down stairs to ask the manager how to obtain a refund as it was hot, dark and a upstairs unit. Without the ac it was very hot. I was told no refund and told to stay in my room until its back on. we told the manager look we know its not your fault but we cant stay here and proceeded to drive another two hours to home after driving up from San Diego that night, I asked for the 800 number to wyndham or travelodge to call someone and the manager said there isnt one and we would have to wait for them to call us.At that point I said you dont have a number youre a corporate company. His son was very rude and told us flat out to GET OUT.We left and called the next day to hotels.com and there getting me a refund, but this guy and especially his son were ridiclousy rude. I have stayed at Wyndhams and never had a problem as we travela lot for baseball, but after this experience I will not.Just thought you needed to know about this establishment.If I could have given it no stars on this I would not have even given it a one. The bathroom shower valve was also backwards and when I turned it to the right on cold, it was hot I got out just in time beore I scolded myself.
Thank you\
James C. Ballard
My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.
I booked 2 nights july 2nd and july 3rd a friend of mine was rushed to hospital I checked in on the 2nd upon check in I told manager the shower was not working he assured me it would be fixed when I returned, I returned late after leaving the hospital just wanted hot shower and sleep the shower was NOT FIXED, he said he would infact comp the room for that night and moved me to another room! He did not comp the room and when I asked why he said oh well I can not do that, this is unacceptable for your corporate name I will if I do not receive a credit or free night blast this all over social media no threat promise also he would not put my membership points on my 2 nights he should be fired! Ms. Wagner 732-691-5335
Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!
Tried concealing a resv. ( 62 hrs before ) with Your Travel Lodge in Angels Camp, Ca.; they said I must go through Bookings.com because I received a lower rate! Yes! I did call TL first but was told they were full on July 27 2019 Sat.!!!
Called Bboking.com (1st time) instead of Expedia.com ( A BIG MISTAKE)!!!
In order for them to concel my resv. I would have to go to a WalMart (right then) get a Booking’s gift card and walk out of store and call him (David) back. After I read security code numbers to him, he would charge me two payments each $168. In two mins he would reverse charges to my account!!! I was shocked and hung up! He kept calling back using different phone numbers!! Right after his call to me, Travel Lodge charged my Visa card the $168.!!!! This is very fraudulent and is being reported!
Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.
My complaint is there was hair in the bed. I pulled the covers back and there was multiple strains of hair in the bed. I went down to the desk to ask for another room. The front desk clerk acting as if it was my fault that the hair was in the bed, she never apologize. She just gave me another room without saying anything, just starring at me. She could have apologize. Everything else was awesome.
I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.
The room has a work desk and an office chair for working at the desk.
The chair has a lever that is supposed to raise and lower it for comfort while working at the desk.
The chair's height cannot be adjusted and it remains at the lowest level.
That makes it very uncomfortable trying to work at the furnished desk.
When I called the front desk and asked for a replacement chair that would adjust in height, I was told that all of the chairs in all of the rooms were permanently adjusted to the lowest level and that if I wanted to work I should go down and use the working office.
Last night of stay someone tried to get into our room. Mold, bugs, stains everywhere
I am not going to discuss any issues we h asve encountered during our recent 3 night stay at the Days Inn. After we communicate further with the appropriate people, I will then determine the necessary steps. I am a fair, kind, understanding woman, who is seeking what is deserved and ethically right to our family. Honestly, I am hoping to strengthen skills along with knowledge for all direct and indirect parties involved in the future. Customers are the future, now let's start treating them with respect and dignity! Thank you H.K. 802
IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.
On 7/26/2019 and 7/27/2019 I rented a room at Travlelodge in Yuba City, CA. The staff were all very nice and I was pleased at the cleanliness of the room. I was in room 246 the last room on the 2nd floor near the pool. The first night between 1am and about 4:30 am I was woken up with doors opening and closing and people walking up and down the hall. There was no talking or yelling so I didnt feel like I could really complain. Today was really hot and I was looking forward to enjoying the pool but it was quite crowded so I thought I would wait until it was a bit less busy. Unfortunately the pool closed at 10pm and as I was outside I observed the same people that had been in the pool all day get into at least 3 cars and leave saying goodby to various people. One person who had a puppy, not on a leash, let that puppy jump on my 9 month old daughter on thier way out of the pool area. My baby was not hurt thank God just very scared. I do not believe the staff here is aware of this problem and I have no complaints with them at all. Somebody needs to know just the same.
We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .
Got a room at the Baymont at 7330 Plantation Rd, Pensacola, Florida. Upon checking in I unloaded and then left immediately returning to the room at approximately 10pm. Upon entering the room you could smell moldy smell. Upon taking a shower, I noticed several areas of mold. As soon as I laid down in the bed I felt as if something was crawling on me and making me itch severely to the point that I left the room and slept in my car in the parking lot until I got my stuff and checked out at 6am. I always thought highly of Baymont but upon renting this room my thought has drastically changed. Needless to say I should have saved my $160 and just slept in my car cause this room wasn't worth $5.
I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
In summary:
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.
Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.
Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.
Thank you for considering my request.
Simon Lilley
Days Inn at Redondo Beach in Torrance, CA, must have been a great hotel back in the day. The place is filthy now! I slept in my clothes because of how dirty the room was. Black dust bloomers hanging from the bathroom exhaust fan, mold, lights out, foul odor, rust. The place needs to be overhauled! Feel free to call me for more details 262-989-7858. You are better than the hotel represented!
Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.
This hotel is nasty. Its dirty it has peices of tile missing mold. No towels. Had to lay a towels in tub to shower because it was so gross. I have pictures. I should not have to pay for this. I will never stay again.
I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.
I want my money back. I am now finding out that the Wyndham timeshare is a scam
With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.
Begin forwarded message:
From: Dee Patel <noreply@app.medallia.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <rhocap@yahoo.com>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <reply-1310.ewxxtds5cp6b9bhdczd@express.medallia.com>
Dear Rhodessa,
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.
Please choose another hotel next time you come to Bowling Green Ky.
Sincerely,
Dee Patel
GM
days inn Bowling green , ky 42104
daysinnbg@gmail.com
270-781-6470
We found your hotel in Lebanon Missouri online after an all day drive from Texas. We were tired and wanted to sleep for a bit. The pictures online were not what our room was. The room was the most disgusting room I’ve ever been in. We walked in to crumbs in the floor, some sort of sticky residue all over the end tables, and the tub was almost over flowing with water and there was hair floating in it. The room reeked of cigarette smoke, even tho it was a non smoking room. After reading reviews online, the hotel has the same complaints regularly, but the hotel staff has an excuse for everything saying that the review wasn’t meant for that establishment because theirs isn’t in that shape. We figured that we wouldn’t get anywhere with the staff so I decided to contact y’all instead, plus we had a fear of being mugged on the way out, or not getting our money back. It also didn’t appear that there would be a room in better conditions at this specific hotel. The only reason we were able to stay the 4 hours we did was because the beds appeared to be brand new. Other than that, it was gross. On top of the conditions of the room, there were drunk people wandering around all over the hotel. Stumbling, talking to themselves and being loud. There was trash all up the stairs to our room, and the grounds weren’t well kept. This hotel is extremely falsely advertised, and as a Wyndham rewards member, it makes me want to no longer stay at any branch with the name attached. This hotel needs a serious overhaul because it’s making y’all look bad. I think everyone, including ourselves, who were duped by the false advertisement, should be reimbursed. Just a horrible experience for me and my family while traveling out of state. I also took pictures of some of what our room looked like when we arrived.
I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2
Nothing but a dump pool was surrounded by tall weeds n grass people swimming in clothes room had 2beds and an old fridge nothing else or anything on walls the smell was disgusting ((Celine fans and bed mattresses lying around by room ((I ask for a cancellation manager said he would still charge me first night so I told him this is not what this hotel was on internet so I told him he could have my money so then he finally waved the fee why would travel lodge even have to here name on a place like this and actually rent this out our first vacation with our grand children we were not expecting this
Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.
I have already filed a complaint, 4271798 and am not satisfied at all how the complaint has been handled. I was mislead by photos on one of your properties and when we arrived after a four hour drive we arrived at a hotel that looked nothing like the picture. I waited over an hour to try to resolve the issue with desk clerk but she said she could not get ahold of a manager. I was willing to transfer my reservations to another hotel but she said nobody was available to do it. Today I received an email saying that out of good faith they were giving me 6000 points for my trouble, I responded with that’s nice but I don’t want the points if I don’t get refunded for my night they charged me. When I called today the lady said since I accepted the points that closed the claim and that was my compensation for my troubles. It did not say anything in the email about accepting the points would close the claim or I would have never done this. Here are images of your hotel. Days in Mackinaw City is the location of the property.
I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.
Windgate said I can't cancel my reservation the place is nasty has bed bugs no air forcing people to stay the place needs remodeling and they don't know how to talk to guest my family has 35 rooms on hold after sending a member there to inspect the property found nasty flooding no air dirty beds bedbugs this is no place I or my family wants to stay
Hotel room was dirty and smelled. Bed sheets had stains. Elevators were not working properly(doors would not open) Unable to walk up 3 flights of stairs to get to room due to bad back. Photo's on-line show a different looking hotel & room than what is actually there. Complained to attendant at front desk and asked for a refund since we would not be staying at the hotel. Attendant was not helpful or friendly.
We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!
This hotel is a sad excuse of Wyndham properties. Wyndham Garden Duluth it says no smoking...first room smelled like a smoking convention... Second room door wouldn't open you get stuck...Third room dripping faucet tv wouldn't work you had to insert your key at least 5 times both ways to open the door...no complimentary breakfast...frauduleny CC machine in the laundry room... The machine wouldnt take $2.50 in quarters i tried twice it wanted you to use your card (scam). The attendant Al first told me yo csll yo see if they would come out...(huh)Al told me use my card if something happens they wil reimburse you... I told him to use his card since he lives here he replied Nuh i cant do that.
The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.
I had a horrible stay at howard Johnson 1551 Phoenix blvd college park ga 30349 this hotel should be closed down if I could have stayed at another place I would have.7/7/19
We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th
Would not stay again. The room was very dirty. All the appliances and silverware was dirty. There was a smell permeating from the room. The staff was trapping opossums right under our window. The cleaning staff did not clean, make the bed or give clean towels for the entire stay. We stayed for 8 nights. This is not acceptable. We were told that the first floor rooms were sold out and that we could not move.
I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.
I reserved two room on July 2, 2019 thru Bookit>com.
We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.
When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.
After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.
We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.
We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.
We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.
When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast
When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.
In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.
We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator, we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running. The window in room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff.
There were many other little things that we found to be below standards, but will just leave our review at this.
AFTER our stay, we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed that if it said WYNDHAM we were safe!
Joy Joseph
Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??
Sunday night, 7/14/19 there was a fire in a apartment which was part of the unit which my room 127 was in. I smelled smoke, left my room, walked around the corner to see several fire units in the front of the unit. I was never notified either through a room fire alarm, a manual pull fire alarm or personal notification to evacuate the premises. Your establishment was neglectful in their failure to put the safety of their guests above anything else. The notification of guests to evacuate the premises, no matter how large or small the fire may have been, should have been on the top of their priority list while at the same time contacting the appropriate emergency agencies to respond to the situation. By not doing this, Days Inn put the lives of everyone in that unit at risk. In addition to smelling smoke throughout the night in the room. I feel considering the negligence on the part of the Wilson Days Inn Motel , those subjected should have been compensated in some way, shape or form, but it was not the case as of yet.
We checked in and 30 minutes later checked out if Days Inn in Port Huron. We were there to watch the sailboat races and unfortunately this hotel was the only one with availability and also allowed pets. (We take our lazy greyhound with us often) the light bulbs were broken, the “non smoking” room smelled awful and the clientele was very sketchy. There was some unacceptable behavior happening around the hotel and the staff was just as rowdy. This is a “live in” type of motel. The room next to us houses to 100lbs plus pit bulls which adorable through the window but as tall as boxers when they came out. The grass was covered in dog feces and the outdoor pool was more than unkept. This is the first review I have ever written and I (my own fault) count on the photos that advertise the place I book. The photos are clearly from when this place was first built. Nothing in comparison at all. We recently stayed in your Bayview hotel in Grand Haven which was nice. The carpets needed to be cleaned but the room was cleaned properly, the staff was very professional, pool towels were always stocked and at quiet time (10pm) the place was calm and quiet. Nice hotel. I would stay there again, just not pet friendly, which was fine. Not all people are pet people.
I booked online and was told I COULD not get a refund. Once I arrived at my room, I knew why. The room was filthy, looked like it was in the middle of a flip and it was infested with insects- that’s right ROACHES. I kept my things in the refrigerator to keep from taking the Bugs with me. I also believe there are long term guests, perhaps homeless voucher recipients?i should’ve just slept in my car! The mattress was stained!!! The smell oh my gosh- it smelled like old cigarettes! I could scarcely breathe. I could not upload the rest of the damning photos. I invite a representative to reach out to me so I can share ALL my pictures.
This is my WORST hotel stay ever!! Room was NOT clean. Still had trash in floor air conditioner dont work front desk rude as hell. Sont speak english no translator or anything. No where else to stay within 45 minutes due to weekend long concert in nearby town. I am.not and will not give up this fight without a refund. I am contacting better business bureau. Beds aren't made fully pillows wrinkled.
Left a article in the room and they refuse to send it to me. I have ofer to pay for the ups charges before it's sent and any other cost.
1. Grounds around mother awful.
2. Side walks in very poor condition.
3. No courtesy soap or shampoo etc. in bathroom.
4. No towels or wash cloths in shower area.
5. Bath tub has rust in corners.
6. Furnace has dust all over the floor and access door.
7. Checked on towels for room. They said towels and wash cloths were on the way up. That was an hour ago, still not here.
8. Table in small dining area broken. Maintenance here sucks. Someone needs to be fired or this franchise needs to be taken away. What a waste of money, never again. Have taken some pictures and they are going on the internet.
The name of the hotel is "Hawthorn Suites by Wyndham". Ft. Wayne. Indiana
Your Days Inn in Bartlesville, OK is really bad. Run down. Dirty. Mold around the bathtub. MANY stains on the carpet. The odor in our room was so bad that we asked to be moved to another room. The second room was better but not good by all means for $100 a night hotel. IT was the worst hotel I have ever stayed at. I seriously considered leaving and asking for a refund but didnt. That is a huge regret now. In the night someone opened our door. Lock AND deadbolt. There was not an extra security lock at the top of the door. It had been removed. There were screw holes there but no lock. This is suspicious and creepy. I had a luggage cart in my room and had pushed it up against the door. That is prob the only reason this person did not actually get in. I awoke in the night to light coming in my room from the hall. My grand daughter and I were horrified. We are still upset about this. I did tell the man at the desk. He told me that if the deadbolt was locked there is no way anyone can get in. This is not true.. The police were called and they are looking into this incident. It will be a long time before I feel safe in a hotel room again. I will never stay in a Days Inn again. I am not accusing an employee but you should investigate why the security lock was missing and how many rooms have this issue. Is it just coincidence that my room with out that lock was opened? Did someone use a key to open the door, and the master key for emergencies to open the deadlock? Maybe it was a patron. Either way this should be looked into.
I stayed at the 7270 Cedar St, Omaha, NE, 68124 location on 7/18 for one night my booking number is 7454251098087. The living room carpets were all wet our socks were soaked. Then our bedding was never changed. There was lip stick stains all over the pillow cases, blankets and sheets. I called front desk to have new ones brought up and they came 2 hours later. Our smoke detector was not fully attached to wall either. I woke up with 4 bug bites. I would like a refund on this. I travel a lot and have never experienced this.
We booked a weekend getaway at the Ocean Walk in Daytona Beach, Florida. Upon arrival and after paying the balance due at checkin, we were told they were oversold. They would call around and check availability in other hotels in the area. We refused this offer, we didn’t want to stay in some random hotel. We booked at Ocean Walk directly for a reason, quality matters to us. We were very upset but confused as to how an error like this can happen. When you book your reservation, you are required to pay a deposit of the first night to reserve the room. The response we received that it happened to someone earlier was unacceptable, we had been looking forward to this mini vacation for weeks only to have it ruined in minutes.
Hole in flooring bathroom. lights not working gangplug on floor. microwave refrigerator and coffee maker all same plug had to turn on from switch at door. Strains on carpet. Room 235 Helena Montana.
No complaint. Stayed at this Baymont in gaylord mi.before and had a negative experience in a king room. Gave them another chance and the room with 2 queen beds didn't disappoint. Give it 4 stars and definetly stay there again when in gaylord mi.
Baymont By Wyndham. Pine Grove PA Room 105. 7/15/19. I would like to say the room was just tired and worn, BUT it was filthy. After being in the room awhile it became apparent the carpet was so spotted and stained I would not walk barefoot. When I pulled the shower curtain back the next morning I was beside myself with the butt burns on the ceramic (and this was a non-smoking room) and the mildew and mold on the walls and ceiling. When I walked around the next day I noted the grounds were a disaster of weeds and debris. That the Wyndham name was associated with this facility was sad and an eye opener.
There are holes all in the walls. The floor hasnt been cleaned in weeks from the looks of it. I have no hot water for 4 days now. And when i call the office about it on monday. The guy working was suppossed to find me a new room and contact me back. Well its Thursday and i still havent heard from anyone at the office. This is the worse hotel experience i have ever had. Amd it is definantly not worth the 367.00 that i paid for the week. I and here on work and was planning on staying at this hotel for the next 4 months. But with service and the rooms like this, i shall definitely take my business eksewhere
I travel each year with my husband..we always look for a days inn...they are always so clean and comfortable from panama city n florida to roanoke virginia..but on this trip, omg..it started yesterday n goodland missiouri..my gps took me to a days inn that was now econo..but me thinking it cant b bad, rented a room..torn curtains and trash n tub..got my money back..went to super 8..days inn needs to remove their name from closed locations..then drove all day to branson missouri..there again, days inn nor super 8 was there..insisting on days inn, my husband , so tired drove me to mountainview ark..exhausted i rented a room for 2 nights..got to my room ..it stinks, hasnt been opened in a long time...grass growing all n parking lot, a couple of feet high around broken closed pool..yellow curbs are black..sidewalk is filthy..carpet is stained..there is no fridge..no light on porch..no liners in cans..im sitting on the porch so tired with air on and door open to air it out..went back and got my money back for the 2nd day, because i will b leaving here very early n the morning..no more days inn for us..i will say he young lady at tge desk was very sweet and informative...im done..
I reserved a room 20 minutes before arrival. I did not check -in or stay for the night when I realized the motel was a nasty filthy complex. As you can see in this picture, there are grocery carts and hot ashes dumped out on the ground. I can’t believe Wyndham would put their name on this motel. I would like my money returned since I didn’t stay.
Best Regards,
Rob Lindsay
Tried tirelessly to get a e mail of a cancellation number of a reservation. Also to see points balance.
Terrible communication. Three different attempts to only be left on hold.
Never have I experienced such poor communication. Finally got a supervisor who rather than generate a Wyndham email sent from his personal email.
I expect a call 412 327-9582
We stayed the weekend on 6/28/19-6/30/19 at the Hawthorne Suites of Wyndham in North Dayton.. My grandson was competing in a baseball tournament that weekend. We had two rooms which I paid for f=room 413 and 611. Room 413 never had hot water the hole time and room 611 never had cold. We complained to the front ne=desk who that individual was very rude. We did not have clean towels or toilet paper had to go beg to get them and was told if they had them they would provide them .Finally on the last day we received those items. I was give a 20.00 discount on one room and I feel that was very inadequate for me to have to sponge bath in a sink with cold water the whole weekend. I Have contacted your office three times now and am demanding a refund in full or a credit to stay at another facility as we will never stay at this one again. Please email me at the above address or I can be reached at 330-904-9450 regarding this matter ASAP . I would not even give this facility a one star rating.
I stayed in your La Quinta Inn at Reno on April 26-28, 2019. Prior to making this reservation I was asked to complete a Credit Card authorization. Which I did (reluctantly) and sent it in. These authorizations not only have the Credit Card number but also the home address and contact phone number.
On July 15, 2019, 2 1/2 months later, I got a call from a gentleman named Garrett. He recently reserved a room at the same La Quinta in Reno and was asked to complete a CC authorization also. He was sent a CC authorization to complete BUT IT WAS MY AUTHORIZATION FROM BACK IN APRIL!! Fortunately for me he was kind enough to contact me to let me know what happened! He contacted the La Quinta and your staff asked him to get rid of my authorization and did not offer to contact me.
I called the hotel and spoke with GM, Erin, and all she could do was say she's sorry and she'll look into how this happened. What?? I asked why my information wasn't shredded in the first place! I asked for the Wyndam Hotels Customer Care phone number, called and after several automated selections, was placed on hold for 25 MINUTES! Still not one single LIVE person answered the phone.
Which is why I'm leaving this message. I need someone in management to contact me!!!
Email sent to the Wingate Hotel in Indianapolis, Indiana on Monday, July 15, 2019. So far, no reply.
Good Morning!
Attached is our reservation for the weekend stay, July 11-14. I wanted to let the Manager to know that my daughter and I was very disappointed in your Housekeeping Staff and Services. After checking in on Thursday evening, Friday morning my daughter asked housekeeper (who was cleaning the room next door and could not effectively communicate), to please make sure to clean Room 210 (our room). Housekeeper responded she would be leaving and could not clean the room. My daughter then asked Front Desk Clerk if she would make sure room was clean. Clerk said yes. Upon return later in the evening, room was not clean. I came down to a different clerk and said, the room was not clean. I also told him of earlier conversation about the room. He apologized and noted info in a notebook. We then asked for clean towels. Saturday morning, I came down to the desk to re-emphasize about having the room cleaned and voiced my disappointment. I say all this to confirm that the request of cleaning the room should not need to happen from a guest. Room should be automatically be clean (it was early afternoon, not late). My daughter also informed me on Sunday morning, that one of the pillows had what seemed to be dry blood on it. How disgusting! If we had not checked out, I would have taken a picture!
Your hotel was recommended to me by a previous guest that stayed during a convention. I, myself have stayed at several Wyndham Hotels, but never a Wingate. I've been pleased at the Wyndham, but not the Wingate. Please improve your Hospitality/Housekeeping Staff and cleanliness of the your guest rooms. I will not be referring your hotel to anyone. By the way, I am an Officer of a Convention that usually comes to Indianapolis and some guest in previous years, have used your hotel for 3-5 days, but possibly not again.
Sincerely,
Denise Posey
arrived at Microtel Tunica Ms. July 3rd around 11 pm we checked in and upon going to our room we seen that we were accommodated with a single queen room with a full size futon and a padded bench above the a/c in the window sill. Went to the front desk to speak to the clerk, I stated this is not the room I reserved his exact words were that's the room you got. pulled my conformation up and showed him I booked a dbl. queen room, again his exact words were that's the room you got if you don't like it he told me to get my stuff and leave. I told him that was Bull Shit. My wife went to the desk and told him that this room was not acceptable he told her that she was not his customer and told her he would call the police and have her removed. After going back to the Hot room that took almost all night to cool down I went to pull the covers from the drawer on the futon and found mouse turds. This is totally unacceptable Customer service sucked at this hotel. My room rate wasn't much since it was in week and their rates were cheap I feel that I should be fully refunded for our crappy stay and customer service from this hotel. I stayed here about 3 years ago and every thing was top notch. Will never stay here again do to the experience.
Mackinaw City, Michigan Days Inn. Made online reservations using Bookit.com. No reservation when we arrived. Clerk was rude and unwelcoming when attempting to check us in. We were given room 149. Sign out front advertises “New Rooms”. What we stayed in was far from new. It was filthy and in poor repair.
My husband and I both use C-Pap machines at night. There were not outlets available without unplugging bedside lamp and we had to move mattress/box springs to accomplish that. Behind bedside table was an opened gray electrical box. Very dangerous in our opinion.
The room was unacceptable filthy! I sat on bed took off shows & socks (clean feet) walked to shower. Dirt smears in tub from dirt/fifth of carpet. Ceiling tiles in bathroom were buckled and coming down. In front of sink there is a soft spot in the subfloor. It not for carpet felt like a person could go through the flooring.
The water control on the shower was installed backwards so the hot/cold are backwards. My husband about scalded himself.
We were happy breakfast was free because it was nothing short of awful. EVERYTHING was cold. (Eggs, sausage, biscuits/gravy). The batter for waffles was watered down, thus tasteless.
When checking out my husband mentioned the electrical box hazard, soft subfloor, and incorrectly installed water control on faucet of tub. Girl at desk was again unwelcoming and rude stating there wasn’t anything she could do about it.
For a Michigan Lake Front property it was extremely disappointing. We vacation once a year and travel occasionally throughout the year and are loyal Wyndham customers and members. Never have we experienced anything this disappointing within one of Wyndham’s properties.
Finally, we have stayed in 3 Wyndham properties this week and none of them have been added to our awards account. Also disappointing.
We are on the road for another four nights. We certainly hope this experience will not be repeated.
Thank you in advance for promptly addressing the structural problems at the Mackinaw City location before someone is hurt.
Respectfully yours,
Anne Myers
29330 172nd Avenue
Long Grove, Iowa. 52756
.
I recently stayed at your Micro inn and suites in Franklin North Carolina , and I was put out of your Hotel yesterday, they said because my government travel card didn't go thru, and police came out to do a well fair check on me. First I explained to them I was having issues with my government travel card, and I even called my boss to let them speak to her, and explain they were working on getting the issue fixed, that didn't help, second issue is police came out to do a welfare check because I'm a US Army Retired Veteran with PTSD, and I had called suicide hotline then hang up, and once you do that they send police out to make sure you are still breathing, which they didn't even allow me to explain. Now the most serious was this lady that worked was moving my stuff out of my room, and then proceed to talk to me like she owned me, I am African american, and she was white or Hispanic, i told her please do not talk to me like i'm your slave , then she replied you are somebody's slave, and then when they were putting my clothes in a bag the threw mouth wash in the same bag which spilled all over my clothes. This type of racial behavior is unacceptable I work for Federal Government, and I'm a retired solider 21 years 3 deployments overseas, I didn't deserve that kind of treatment or to be put out of hotel with no were to go.
I was an employee with a hotel and I was recently "let go" because I told an employee that i disliked my job. When theres no linin or rags cleaned it gets very frustrating especially in Sundays. What employee hasn't said something like that!? I've gave that job my ALL!
I give that specific hotel 1 star.
I was staying in Albertville Alabama with my family at the Microhotel. The morning after we checked in a manager came beating on our door. When we opened the door the manager began screaming and cursing asking if my mother was the bitch that told her housekeeper to fuck off. We told her we had done no such thing. We had been in our room and not opened the door or spoke to anyone. The manager proceeded to still scream and curse and called us liars. Then she accused us of being with the room next door. We told her we did not know who was staying next door as we were traveling alone and had only rented one room. She then backed down on her statements and went next door. She then came back beating on the door once more. This time when we opened the door she called us goddamned liars and told us to pack all of our Shit up and get the fuck out of her hotel. All the while these exchanges are going on in front of my children one of which being my autistic son who has sensory sensitivities. Her behavior has been very traumatic to him. He has been shaking and crying and has asked more than once why that woman was screaming. I don't know who said anything to the housekeeper all I know is that it did not come from anyone in our room. To be singled out and treated the way we were is very upsetting to say the least. Then to hear her as we were gathering our things tell the woman next to her we need to make sure we're on the same page made me feel even more helpless. I am still in shock over the whole exchange. We never saw or heard from the housekeeper, never spoke to her or anyone for that matter, never even called on the phone to request any services so I cannot figure out how this manager came to the conclusion that we were the ones being verbally abusive to her staff.
Front desk clerk double charged me, when I questioned him-he indicated the additional $139 was for incidentals...when I asked $139 for incidentals, he answered “ i assume”. I had to ask him to check when he finally admitted he double charged me & they would fix it during night audit & I’d get my $$ back in 7-10 days!
He wasn’t at the front desk when we arrived & came out hair a mess & shirt untucked; he was completely unprofessional & unhelpful.
When we checked the following morning to ensure the charge was corrected at night audit she assured me it was corrected & I was only charged for parking; 3 days later & my card still shows the full amount.
While the front desk area was beautiful, the room was mediocre at best & the bathroom door didn’t slide all the way closed nor lock. The dust was caked on the lamps & every other surface leaving my allegies screaming!
AVOID ALL Wyndham Hotels
Your company attack my credit worthiness because I don't want to be a member anymore. Decreased my credit score and line with other creditors. Not good for you.
Credit is not important to me but money is to you.
I prefer cash over credit anytime.
Best regards.
Accused of smoking in the room. We do not smoke. Very rude. Told they had a pool on the phone but when we arrived. The pool was empty.
Desk personnel was rude. We were refused housekeeping and told if we want the room cleaned we would have to do it ourselves.
Super 8 on central ave in Louisville Ky
Not really a complaint, try to figure out how I can get a free room at the americann by wyndham in stuart iowa. I was hired to paint all the rooms + hallways and some other things and for the first 20+ days I've been paying to stay there roughly $50 a night and I'm only getting $140 per room I average 1-2 rooms per day and it's just me painting and sometimes a buddy helps me but he charges $50 per room to paint so in the end I'm really not making any money because after they pay me for so many rooms I have to turn around and give them back almost half the check please help!
We have been trying to get out of a fraudulent contract for 2 1/2 years. At this point, we would like to buy our way out to get the bad rating on our credit report removed and improve our credit. Can you help us negotiate a settlement? If you plan to ask for a fee, please don’t bother.
Rooms had dirty bedding hair dryer broken we planned this getaway and wanted to swim the location is awesome to SeaWorld the highlight of our trip we booked room for 2 nights the front desk day shift in the am this morning were very rude was not very polite the swmming pool has green algae and water is green there is a pole stocking out of it as if it is being cleaned it was there yesterday and is in same spot today so pool is not going to b. Open for our trip there were used condoms on the walkway by the stairs to access the second level not a good sight for a 9 yr old girl this is not acceptable and very not like the laqiinta brand
I submitted the following complaint on November 19, 2021, but have yet to receive any type of response. I would appreciate kind of acknowledgement that my experience is being addressed:
On October 11, 2021, my husband and my stay at the Microtel Inn & Suites, 1910 Avalon Road Northwest, Albuquerque, NM was extremely disappointing. The room was old and musty. The bathroom sink had no vanity, only a tiny metal shelf mounted above the small sink that tilted downward so that anything placed on it rolled into the sink. There was black mold in the toilet bowl under the rim. The walk-in showerhead mount was gone, & the showerhead was held by a strap about 5 feet off the floor, making it impossible for anyone to use it effectively. I used 15,000 bonus points for a free night that had taken me a couple of years and many dollars to accrue, and I resented the fact that I had used those precious points for a stay in such a miserable hotel.
We were traveling for a month in the west/southwest U.S., and this experience made us hesitant to choose more Wyndham hotels, especially Microtel. We have, in the past, stayed at Wyndham locations with primarily satisfactory experiences; however, we have not traveled for a couple of years. If this hotel is typical of Wyndham's current standards, I am truly disappointed & will seriously consider staying at other hotels in the future.
Thank you, in advance, for your attention to this complaint.
LeAnn Hostetler
My complaint is centering around not one, but all of the Wyndham properties that are located in and around the Chattanooga Tennessee area. I have taken the time over the past few years to give every Wyndham property in Chattanooga a try. Every time, and I mean every time that I stay in a Wyndham property in Chattanooga Tennessee, it is the absolute worst experience that one person could ever have in a hotel/motel setting. The properties in Chattanooga Tennessee under the Wyndham name, are the trashiest, have the worst customer service, attract the absolute nastiest clientele known to man. I don't know anything about the Wyndham name outside of this country, and really even in other areas of this country. However from my research I can see that this is a huge business. The business is much bigger than the Chattanooga Tennessee market. I can say one thing for sure, they are not spending any of the big money that they make to come around and inspect properties especially in Chattanooga Tennessee. Absolutely deplorable, the worst hotel motel property chain that exists!
Your hotel Magnolia tex tv directory did not list a conservative channel..why
All the liberal channels were there
Stayed Saturday nite and very disappointed in quality of room - so much so, I took pictures of the many items that are almost embarrassing to show anyone!
Ceiling falling in inside bathroom
Towel shelf hung up crooked
AC unit hanging loose from wall
Light burnt out in bathroom
Shower faucet pointed off to side
White liquid splashed all over dresser drawers
Carpet had not been vacuumed
Toilet paper holder moved and not painted and didn’t remove old one!
Bathroom door damaged on both sides
Hole in wall by shower rod mount
If you are concerned at all about the NAME and reputation of Wyndham Hotels, someone should absolutely take this hotel off your list! This was the dirtiest hotel I have ever stayed in and will never stay at any Baymont Inns again. I usually stay at La Quinta, but there was no vacancy on the night I needed. I thought Wyndham stood behind "their name", so I booked this one. If La Quinta has no vacancies on the night I need, I will go elsewhere for my hotel needs, not Wyndham.
Let me ask you.... would your top executives like to spend a night in this filthy room?
I have more discusting pictures if you can stomach them.
We made an online reservation using Capitol One VISA rewards points for the Days Inn by Wyndham at 330 Columbus Road, Athens, OH . This reservation was for Nov. 23, 2021 and cost us 9,005 points, which would translate to $90.05 in cash. We arrived at the motel about 6:00 pm. It was dark outside. The motel was located on a poorly lit road about 1 1/2 mile off the highway. There were no other open businesses in the area. The Days Inn sign was not lighted up. Lighting was poor in the parking lot. The whole place looked deserted. There was only one vehicle in the parking lot. It did not feel safe at all. We went to the check in window to be told the advertised free breakfast was cancelled. We took the plastic card keys, butI did not want to stay there. It did not feel safe and the advertised service of breakfast was not offered. I did not cancel immediately because I wanted to be sure we could find another hotel in a safer location before we cancelled. Luckily, a Holiday Inn Express a couple of miles down the road did have an open room. I called Capitol One to request a refund of the travel miles based on the unsafe conditions. We did return the plastic key cards to the Days Inn location (an experience I would rather not have had, again, as the whole place did not feel safe.) we were denied a refund of the travel points by the Days Inn management. Yes, I did know there was a no refund policy, but I have never had this kind of feeling about a place I booked through Days Inn before. We quit going to Motel 6 a few years ago after some very bad security experiences. Now Days Inn is off the consideration list too.
I am a diamond elite with Wyndham, but that means absolutely NOTHING!! Ads for free nights ate FALSE!! In fine print, u have to re-register for every promotion. This is false advertising/fraud. I called customer service and the repeatedly hung up on me!!
STAY away!! False advertising for breakfast and other claims!! I am going to find someone who will file criminal charges against them#!!
I decided to us the owner rental.system after much upselling. I asked many questions didn't want to lose points. The rep guaranteed me I wouldn't and told me to call at end of November to put point back if weren't used.
I called today 11-22-21. Was told that I would not get back my points because I didn't call 15 days before 1st reservation.
I was not told that. I called like the rep told me.
Told me I should I read my contract all the information was there. I told her I trusted my rep. Said sorry. Can't get my points back. Also said reps don't know all fine points. Should have read my contract.
I had read about these kind of complaints and wasn't sure they true. Now I know they are. Very dissatisfied.
Want my points back as promised.
Bettye Luster
We stayed at the Laquinta hotel in Clifton NJ on Oct 29th and Oct 30th 2021. We have stayed at this location in the past and had a good experience so we chose to come back.
We checked in later in the eve and we're exhausted from our trip and events from earlier in the day. Some time around 1 or 2 in the morning we were awakened by someone banging on a door near our room. They were yelling and screaming. We tried to call the front desk but noone answered. I layed awake the rest of the night scared. Sat night we just wanted to sleep after another long day and a funeral. Someone had a dog in a room further down the hall that just barked and barked. Another restless night again no answer at the front desk. When we checked out on Sun we were never asked how our stay was. When I started to tell the person at the desk he just shrugged his shoulders and said "oh sorry" and proceeded to check us out. Needless to say we will not be returning to this location unfortunately we do come to the area quite often to visit family.
The motel canceled our paid reservation with no notice and no reason given. They didn't tell us until we tried to check in. They said the owner canceled us. I had to call hotels.com to get refunded. They did not have any notice that our reservation had gotten canceled. Laws were broken.
I was not privy to the fact that you have to be 21+ to rent a hotel room and thus paid for the room in advance on 17 Oct 2021. The cost was $158.96, and when I got to the hotel, not only did the woman working at the front tell me I had not paid (I did and had proof), she tried to get me to pay more and then did not refund me when my partner and I were informed we could not stay. It has been over a week since then and I have not been issued a refund by the company and I would like one, considering that I did not get to stay in the hotel at all.
My husbands room was cleared out without his permission, many of his personal belongings were stolen before what was left was returned to him. The GM of the hotel, Mark Amin, will not do anything about it. The police have started an investigation. What was stolen was, all of his clean cloths, old cell phone, potable charger, charger for phone, all his toiletries, all perscriptions, perscrition safety glasses. We are deeply concerned with this matter and the fact that the owner/Gm will not do anything about it. Please help us. Erika Greene.
Before booking a person named Manuel quoted me a price of $15 for a pet when I arrived we were charged $20 a pet
After checking we discovered roaches or whatever on the walls , we were given another room but no apologies for the inconvenience . Surely not an incentive to return or give a good rating .
Had an online booking problem. Called customer help and was told someone would contact me in a few days. Called again after 5 days with my case number. The customer help supervisor was not very friendly. I was told very rudely that I have to wait 10 days before anyone contacts me.
A recent stay in Asheville, NC for 3 nights booked via my rewards account. NO secure WIFI, NO "FREE breakfast", and NO room attendance. Property was contacted via phone the day before and the day of arrival with incorrect info provided by staff. Manager on site "Baxi" explained all problems due to COVID and no adjustments due to lack of amenities!! Online with reservation "pool closed". Of course pool was open, but we didn't bring suits, due to inaccurate info online. Upon arrival informed "NO breakfast and no room services" due to COVID "unable to get/keep good help", not my problem!! There should be an adjustment to this bill, which the manager was NOT willing to discuss, actually stating "the breakfast was free" and not part of the room charge as well as cleaning services. We placed trash daily outside the room, and could pick up clean towels at the pass thru window after bringing our dirty towels to them. I was vey disappointed with the online info "4 star" rating and the "actual services provided/received" at this location. Wyndym should be aware of what their "properties are actually doing and saying to customers to their brand". Three nights 8/20,21,22/2021. Total bill $652.00.... ridiculous!!!!!!!!!!!!!!! I posted on Trip Advisor and to your website the results of my opinion regarding this stay. "NOT WORTH IT" too little service for too much cost!! i would appreciate a response to this email!!!!!!!! TIA
On Friday August 15th, 2021, three of us checked into one of your sister hotels The La Quinta Hotel and Suites by Wyndham, located at 1910 Beach Lakes Blvd, West Palm Beach, Florida.
The receptionist was very polite, professional and informative. I was a bit skeptical when she mentioned that the rooms are cleaned once every three days so if we were in need of supplies we have to come to the front desk to retrieve them ourselves. Since we were only spending two nights and a cousin was also staying there we settled for the room.
On Saturday August 16, 2021, around 9:00pm we returned from the burial of my two cousins. It was a very long day so we were preparing for bed. Suddenly there was a knock on the door. It was Deon from the front desk stating that he had several complaints of noise coming from our room and if we keep it up we will be evicted. As we did not fit this profile denied the claim and call the front desk to also file a complaint of being wrongly accused. Moments later Deon returned claiming that he can hear us from the elevator. Our room was three rooms from the elevator. I told him if that’s possible then the building was cheaply constructed or the rooms were bugged. He got upset and in a very load voice told us to consider this our second warning and if we keep it up we will be kicked out with no refund.
We asked to speak to a manager to which he stated that he was the manager, so we requested the telephone number to the corporate headquarters. He gave us a number but when I called the number the representative stated that the La Quinta is a chained hotel which is individually owed and each manager has the right to do as they see fit. I was in disbelief of what I was told.
We were told in order to get clean towels, we must exchange the soiled ones at the front desk. Since we were checking out early the next morning, my wife decided to get some clean towels from the front desk.
She returned to the room with the soiled towels. My wife said that Deon refused to give her clean towels stating that we were no longer guests at the hotel because we were being evicted and he called the police to remove us from the pro
perty. He said that if we knew what’s best for us we should pack our things and leave before the police gets there.
A minute later there was a knock at the door, it was the security guard stating that we were being evicted because we were keeping noise. The security guard was confused as there were no noise and we did not fit the profile. The security guard called the front desk to confirm the room number because he himself was in shock regarding the situation. He decided to go down to the front desk to have a talk with Deon as to why he was doing this, but Dion insisted that we have to leave.
A few minutes later the police arrived and they too were in shock by the situation. One of the officers decided to go downstairs to have a conversion with Deon. He said they don’t know what the problem is with Deon but he wanted us to leave.
The police officers suggested that we call and file a complaint. I told him that I called the phone number Dion provided but the customer service representative said that there was nothing they can do. One of the officers looked up the number for Wyndham and gave us the correct number to call to file a complaint because the number Deon gave us was a bogus number. The police officers and the security guard was very kind and polite, they apology for Deon’s behavior. The security guard said this is nothing new of Deon that he does this constantly and he needed to be reported.
We were evicted at 11:00pm with no accommodations elsewhere. This was our first time visiting West Palm Beach and it was a somber day for us after the burial of our two cousins.
We also had a cousin staying in the Hotel on a different floor. She was told the next day that Deon was not a manager.
We were treated like criminals and were spoken to like children. This was by far the worst experience we had. We deserve an apology and a refund. Also Deon need proper training.
Upon checking in to the super 8on 12 ave north I was I was charged $111 for what was supposed to be a $90.94 charge online and toki. I paid $120 at which point I was told that they had no change to give me. and no explanation on when or why I wouldn't get change. I had to argue about extra towels with the gentleman's wife a vending machine that ate my money that the gentleman told me to call the number on the vending machine that it wasn't his problem nothing but rude and disrespectful remarks and treatment I contacted door customer care I was put on hold for roughly 20 minutes this is unacceptable I cannot believe you would allow such behavior for one of your franchises
I checked in at 3pm on 8/18/21 for a 1 night stay(thank god) when I arrived the host after giving me my key informed me that there was no running water but it should be on in a hour and no refunds were allowed. I proceeded to my room which on my pathway it was littered with shards of glass and nobody cleaning it up. 11pm still no water and glass is still on the walkway.
Stayed at Virginia Wyndham resort on the beach checked in on 7-25-2021 at 1145 pm . when we started to check in we were confronted with your desk clerk your which really frightened me and my wife, he was so wasted on drugs that I had to take another look to make sure we were at Wyndham and we were. This young male had no clue how to check us in and called someone for help, after almost 50 min we were checked in. Went to our room and the bed had no sheets just a blanket on it, we called front desk multiple times and finally he answered , told him we would like some sheets and said he could not help me at this moment that he was short on help, I told him I can come down and get them and he said he didn't have any. Great now I'm really upset. next morning called front desk and told them of my issues and they were very nice but said they were low on sheets. after checking around for other hotels I didn't have much luck finding a new one due to the last weekend before school started. so I called the front desk and ask if I can keep my room a couple of extra days she said shouldn't be a problem. on Wednesday morning I find a invoice under my door that we were checking out. I called front desk and was told that that room had been rented and I would have to move to another room. So here is were it gets worst they took a deposit from my credit card they never told me so I went to front desk and talked to a tall black man and asked him to credit my card back and I will pay in cash so he takes my cash and credits me but never gives me a receipt I asked why no receipt he said you'll get it when you check that's kind of funny when paying in cash. that morning we went to the restaurant and waited 30 min before anyone came to us to tell us there was only one waitress and could take over an hour to get served of course we left. Went to the pool and come on this pool was dirty oily and needed help. As of 8-9-2021i have still not seen my refund why does it take this long for a refund. I have never ever had these type of issues anywhere that's why I use Wyndham so i wont . Tell me why a hotel as large as yours can have so many problems. Not once did anyone from your hotel ever apologies to me about anything. I am a rewards member what does that mean? I think we should be competed somewhat. our invoice for 07-25-21 - 07-27-21 4910163 room 602 and 07-28-21 4992121 room 308
Yours truly
Dan Morales
865-389-7371
I am at Ramada by Wyndham Nashville. The place is deplorable. There is no airconditioning in the lobby, they advertise free breakfast and there is none, they are not cleaning the rooms each day, the phone in the room does not work, there are holes in the walls, the toilet paper holder in the wall is falling out, doors needing paint, the air conditioner unit in my room has a large piece extending out of it, and there are times when the is no one at the reception desk. The rooms next to me on the second floor have a STOP WORK ORDER NOTICE posted on them from the Metropolitan Government of Nashville for performing construction work without a permit.
7/22/2021: Wyndham Garden Sacramento Airport Natomas
Southwest Booking number: 2446539478
My wife and I arrived early and phoned the hotel. They said we could check in early for a $50 fee, which we accepted. The shuttle driver picked us up. I told the driver that we had another party arriving around 3:00 and asked if he had scheduled run to airport, or if they should call when they arrived. He stated that they should call the hotel. I had the same conversation with the check-in desk, and they also said my other party should call when they arrived.
When they called the hotel, slightly after 3:00 PM, they were told that the shuttle was no longer running. I talked to the hotel desk and they said the shuttle driver had already gone home, and that they did not have shuttle service after 2:00 PM. They also pointed to a hand-scribbled note at the bottom of a sign at check-in saying that you needed to schedule shuttle 24 hours in advance.
I told the desk that we would need a shuttle the next morning early. They asked what time and I told them 7:30. They said OK, and wrote it down in a book. The next morning we came down about 7:20. Clerk unlocked the shuttle van and allowed us to load our luggage. The driver was on another run to the airport and returned about 7:25. At that time, a man who appeared to be a manager informed us that the next scheduled run was not until 8:00. I told him that we had scheduled 7:30 the night before. We would have been OK with 7:00 had we been informed, but 8:00 was not acceptable to our schedule. He was quite adamant and obnoxious and said he was going to fire who ever scheduled us for 7:30. The shuttle driver said he was OK with taking us to the airport, which he finally did, over the rantings of the “manager.”
The property was advertised as an Airport Hotel, even though it was at least a 20 minute drive from the airport. In my travelling experience, 24-hr shuttle service is standard for “airport” hotels. My other party had to spend $35.00 for a Taxi ride from the airport.
Additionally, I got a text from Southwest asking why I did not show up for the reservation. I responded that I did stay at the property. This appears to be deliberate on the part of the hotel to deprive Southwest of any booking commission they may have earned, and to deprive me of my expected Rapid Rewards Points. When I link to southwesthotels.com site I see that my reservations is showing that it was cancelled.
7/30/2021: Wyndham Garden San Jose Airport
Reservations: WB5BAH6 and WPAYAK8
Based on previous experience, I called hotel in advance to verify shuttle service. I was told that their service was only available from 4:00 pm until 8:00 AM, even though their own web site advertises 24-hr airport shuttle service. Since this was a prepaid, non-refundable reservation, I didn’t have option of cancelling; nor did I intend to spend my vacation time in Hawaii trying to rebook hotels because of misrepresentation of service by the Hotel and/or Southwest.
Again, we were stuck with cost of an Uber to go to airport.
100 words are not enough. Reservation#87494EC051010. super 8 175 Tennessee ave, nj this is a dump. If I was Wyndham this place would not be a franchise of mine. I checked out the very next day. Web site is misleading. Dumb me should of read the reviews. Apparently this has been on going and your company has done nothing.
I stayed at a days in bend or on the 28th of June. Upon getting to the room it was disgusting. The TV didn't work and it was pure filth. The couch littered with stains and cigarette burns. I spoke to the front desk and said I was leaving. I recorded a video of me checking out ten min after checking in. I was told to call the third party booker and I would be refunded. They ate 5efusing to do so. I have sent multiple emails to your help desk showing I left and showing my new booking. The customer service is disgusting!! I've been hung up on 10 times now. I will be seeking legal action against wyndham. I've recorded every conversation. They took my money and I refuse to accept this.
Id booked a room at Super 8 @4500 Preston Hwy Lou Ky thru Booking.com for July 9-11 @ $196.33. Yes I did book a nonrefundable room because Id stayed there a few years ago while it was going thru renovation and it was suitable. For starters, entering the parking lot there were people loitering and hanging in the lobby which smelled badly of smoke. I asked to see the room that I booked, and afterwards decided that there was no way I could stay there. It has been ran down and I didnt feel safe there. I gave the young lady the key back and left. Ive been emailing the hotel as has Booking.com trying to get my $196.33 refunded with NO response. Ive called and been told that the owner would get back to me. No word as of yet. Id like MY MONEY REFUNDED immediately and would advise someone from corporate to visit the hotel that represents Wyndham. Its definitely not a place suitable to represent Wyndham unless of course Wyndham is lowering its standards.
I want someone from corporate to please call ASAP . We stayed at the days inn in Monroe Michigan !! It was behind sickening !!!! The parking lot is has nothing but holes. There is drug deals going down constantly !! We had a black gentleman grilling the entire night RIGHT outside our door !! Had another lady that took chair from room and sat outside all night !! We had no toilet paper !! No water in toilet for a while !! floors were sticky and to be honest you should never book another quest there !! No I didn’t call the front desk cause I was afraid !! Also when I reported it to the front desk the next morning when we checked out …They knew that this was happening and acted like it was no big deal and no apologies and never even give us credit ! And we have been Billed incorrectly !!! I want a COMPLETE refund !!
I booked two rooms through Groupon I only needed one honest mistake once I went to the counter to try to get a refund the lady says I have to call Groupon Groupon tells me that they will refund the money if if Baymont releases the money back.the Chinese lady at the Huber heights Baymont in Ohio is the meanest nastiest lady ever to talk to and her husband is also comes in on the second shiftupon being nasty as they could they explained to me there's no way they'd ever give me my refund back please help if your corporate I'm not trying to beat anyone I paid for one room I just didn't need the other room the other room was not even used
My husband booked a anniversary trip never checked in. We were told check in is at 4 . At 8:15 pm no room . We spent 4 hours in lobby. The cops were called on irate quests trying to check in. You only had two people checking in quests and they were rude. One customer asked for a AARP discount your person said are you asking me on telling me. Please send some one from corporate to staightened this motel out. Our memories of a great anniversary were because you are under staffed .
Microtel, Wilkes-Barre PA. Fifth time we have stayed. The outside has food wrappers, trash throughout. Checked in 6/13/21, girl at the desk walks up with pizza on a plate, not sure she even worked here. Having to provide $200 deposit for incidentals without a credit card, never had to before, told ATM was down the road. People outside playing loud music and partying. Clientele for most part very sketchy. Not provided clean towels or room straightened up for a two night stay. Will not be staying here in the future, very disappointed.
Waited over an hour past our checkin time. Sheets on bed were not changed just made, waited another 45 minutes for staff to change. Woke up with bites all over my chest and legs. Trash scattered amongst hotel, obviously ok with staff. Manager ignored our complaints when we called. Absolutely the most disgusting experience we have had with LaQuinta throughout multiple states.
At the La Quinta in NW Highway in Oklahoma City OK, I had made a reservation for May 28-31. I even spoke to the agent about how I was making the reservation in advance because of the Memorial Day holiday. So she mistakenly made the reservation for March. I guess your agents can’t understand English. Then when I arrived on May 28, your assistant manager was rude, nasty and condescending to me. He said he had a room but it would cost me $400!! I work for a non profit and don’t make that kind of money. He offers absolutely no help to call another place just rude and nasty. Is that how you treat your Rewards members that stay in a La Quinta once per month? He also said I was charged for not showing up in March! I want a refund of that charge and a complimentary three night stay in two weeks at the La Quinta Wichita Airport! I had to drive home and lost $200 in entry fees for a dog show and it was my birthday. Currently I think that you have zero customer service. I have posted that on Facebook and am prepared to go to a local news channel that has a program about crappy customer service that a friend of mine produces. After this next stay I will not stay in one of your establishments again unless you can make this right. This treatment of people who spend money with you regularly is an atrocity and you should be ashamed.
I was disappointed in the hotel overall. The room was dirty.
The curtains were stained and dirty. The shower was not clean.
The hotel in general was not clean.
The parking lot was dirty and trash all over.
I was in town to race the Ironman .
I would have changed hotels if I could have found another place to stay.
I am a rewards member and generally try to stay at a Wyndham hotel when I travel , but I am going to rethink this in the future. I paid good money for this hotel and do not feel I got my moneys worth .
I would like a refund of my stay.
Howard Johnson's Wyndham hotel 5173 shore drive Virginia Beach Virginia 23455 757 460 - 1151 - I Made reservations for Monday May 17th through Thursday May 20th. Arrived after work Monday unpacked all of my belongings groceries and kitchen supplies went to turn on the air conditioner and it was excessively loud. Went to the front desk spoke with the lady behind the counter who sent someone to take a look at it and had to move from that room to another room. And because according to the woman's opinion of how long it was taking me to move my belonging she called me on the phone to make sure that I was in fact moving. I was excessively tired after having worked for 12 hours in the heat and that's what took me so long. And then she acted as though she didn't want to apologize for the inconvenience and didn't so much as offer any type of compensation for their mistake. I wasn't supposed to check out of the room until Friday morning at 11:00 a.m., Thursday afternoon after work my boss and myself went back to the front desk and paid for an additional seven nights from May 21st Friday through May 27th Thursday night with the checkout on Friday morning at 11:00. When I got off work Friday May 21st I came to the room and all of my stuff had been moved out. I went to the front desk at approximately 6:30 p.m. and ask the lady why my belongings have been moved out of the room seeing as we had paid for an additional seven nights. Her patented response was she had no idea she had just come in that day at 3:00 p.m. she called the day manager who provided no explanation my belongings were handed to me, but my electric razor was missing. No one knew where my electric razor was, so I called the police and attempted to file a criminal complaint of theft. They took the food out of my refrigerator and put it in housekeepings refrigerator and the lady at the front desk didn't tell me that they had put my food in the refrigerator.I went to the dumpster to see if my food and razor were in the dumpster is I was informed that when they move people out that that's what they do they throw the stuff away. I retrieved my electric razor which cost approximately $75 out of the dumpster. It wasn't until Sunday when I went back to the front desk at 11:00 a.m. to have my keys reauthorized that I was told that my food was in housekeeping refrigerator at which point they gave me my food back. On Friday when I went to the front desk the lady who gave me my belongings as I was leaving said thank you insinuating that for having retrieved my belongings for me that I should have thanked her. I told her she has a lot of nerve and that under no circumstances was I going to thank her for having retrieve my belongings because of the outrageous customer service. No explanation was provided for me until Sunday as wide as they had moved my stuff out. The explanation that I was given which is proof positive of the outrageous business practices and customer service that I received was that I was put on a paper list for checkout went on the computer system it indicated that I had paid for an additional 7 nights. No one has offered any type of compensation for the outrageous and grossly negligent business practices that's facilitated my being placed in a room where I assume they knew the air conditioner wasn't working in an effort to use all of their rooms and my belongings being removed from the room and my razor being thrown in the garbage and my food not being returned back to me until 2 Days later. I'm assuming you're going to or there is going to be litigation.
I had my bags in the room stored for a few hours while we walked around and waited for flight
I have 3 meds I take from my doctor
Blood pressure
Stomach meds
Sleeping pills
Sleeping pills were stolen
guess my bP meds weren't worth taking
Hello Madam, Sir.
This email because, I still have not received any response to my email sent a week ago to: wyndhamrewards@emails.wyndhamhotels.com
Please see the 2 attachments below.
1-Copy of my mail to you
2-Copy of the confirmation send directly to me from Days Inn By Wyndham Ormond Beach FL
Would you please let me know where the investigations are and kindly confirm either the reservation or the fact that my visa cards will not be debited.
Best regards / Serge Nutelet
Dirty, bed bug infested, rude, does not return phone calls, cockroaches, desk clerk in pajamas, offered refund on the 2 hours we were there and reneged. AWFUL!
I did a Google search for a "pet friendly" resort on our way to Florida. Half way, we stopped at the Gassaway/Sutton Microtel because it was the closest one to where we wanted to stop.
We were traveling with my mom, me, and my grandmother who is 92-years-old as well as her service dog, and a kitten in a carrier I was taking home to Florida. When we asked to stay for the night, the entire hotel was empty besides (maybe) 3 or 4 other rooms. I informed the desk attendant that my grandma was in a wheelchair and we needed to be on the first floor. Getting my immobile grandmother into the hotel with our bags and her dog was exhausting. We finally get into the room and find one...yes ONE bed for the three of us. We called the front desk and she brought us down a roll away bed. I moved the queen bed that was in the room over to try to open the cot and it wouldn't fit. My mother ended up having to sleep on the same bed as my grandmother, and I slept on the padded window sill.
My grandma is diabetic and takes insulin as well as other pills. When she tried to take her medications that night, we noticed that there weren't any cups in the room. I had to run back to the car to get a bottle of water. The three of us noticed a foul odor in the room when we entered. Not to mention the cleanliness of the room wasn't great, but we were tired and at that point, we didn't care.
Here's where the story gets better. After a 2 hour night of sleep, sleeping on a padded window sill, my alarm went off at 5am and we started getting ready to leave. I told my mom that I would check to see what time breakfast was if she could could get my grandma ready and bags packed. 5:30am, we hear a loud pounding at the door. A woman, who wasn't wearing a mask came down and said that our adjoining neighbors complained about the noise we were making. She said, there were complaints of a dog "barking" all night (which is very untrue, my grandma's dog is trained and does not bark), and when my mom mentioned the kitten, she said, "Oh well, you violated our pet policy, and I'm going to have to ask you to leave. I have your card on file and I'm going to charge you $250.00".
My mom tried to keep calm and said, "we have been packing up to leave." My grandma, visually upset started to cry and say, "I haven't taken my medicine yet." We got my grandma out of there as soon as possible and took her to a local gas station to get a bottle of water and some food to take her medication.
Not only was this a violation of the Americans Against Disabilities Act, but it was also a failure to practice social distancing while putting a 93 year-old at risk diabetic in danger. I have NEVER in my life felt so disrespected or disgusted with a hotel chain. I will not be going back to another Wyndham.
I made sure to take pictures before we left.
Stay at Days Inn , in Mt Plaeasant SC at patriots point and Johnny Donna highway . Worse motel ever , we had no housekeeping, the walls were dirty and mold on them our curtain had mold on them , ice machine didn’t work Bathrooms were small , the WiFi and tv kept going in and out tv had lines in it , the list side off motel not very clean trash cans overflowing and the Front Desk was rude . We will never stay there again , will not waste my money on a rundown , not friendly motel
We stayed at Baymont by Wyndham in Jonesboro Arkansas. The experience was absolutely terrible. The first room we were in (104) had no refrigerator and no microwave and wasn't very clean. The window curtain was ripped and falling down. My sister took a shower and about halfway thru slipped because of slime coming from underneath the bath mat. We looked afterwards and found it was full of mold and slime, disgusting. We went to the front desk and the clerk sent us to another room (212 I believe). This room wasn't very clean either, the toilet had a lot of orange coloring and would not stop running. We asked for another room. They gave us the room next door I believe it was 210. This room wasn't very clean either. The lampshade was ripped in several spots, the doorknob to the room next to us was broken off. The security latch was broken, mostly missing and unusable. We had to put a table in front of the door to feel secure. The elevator had something that looked like spilled soda or something sticky all over the chrome by the elevator floor buttons. If we hadn't been on the road for close to 20 hrs and no sleep in almost two days we would have gone to another hotel. I am a Wyndham Resorts rewards member and cannot believe you allow this at one of your resorts. We have pictures to prove all of this, which we can forward to you. We hope to receive a call back as soon as possible
hi i stayed at La Quinta Inn by Wyndham San Antonio South Park. It was the most disgusting hotel i have ever stayed at in my life and had to leave. first room TV did not work and the second room was just dirty! the light was very dim in bathroom and there were roaches and big rats in the room. we had left over food in container we were going to eat when we got back from event but the roaches beat us to it! its not fair that we paid for what we thought would be a decent place to stay just to have this horrible experience&have to leave the filth and drive home an hour half away at 3 in morning and be refunded only 30%. This hotel is NOT a good representation of Wyndham!
We stayed at the Ramada Inn Wyndham Midtown Phoenix and I have to say that for a Wyndham Resort it was very sad to see one of their properties so ran down. They have very limited parking for guests and what parking there is was taken up by people just sitting in their cars. The rooms need updating with new wall paper that is not peeling, door frames needed cleaned of fingerprints, thermostat needed replaced, elevator needed repair, front lobby needed repairs and updating and hypodermic needle was in elevator.
Worst hotel stay ever!! Days Inn, Amarillo East by Windham. Spent with tax $102. Very dated, very stained chair and very very loud. Besides traffic noice the refrigerator hummed very loudly. Slept maybe 3 hours after a long day of travel. Usually always stay at hotel by Windham but this was awful
It's really sad how they continue to pass the buck from one person to another and nobody wants to resolve the issues. The last gentleman I spoke to he said he was an account supervisor and advise me of no reward points will be given back to me for the awful stay that I had and the extremely awful way I was treated on the phone by a supervisor for customer care for Days Inn with Wyndham's name being behind it this is awful sad I feel that it was one person just passing it on passing it on passing it on I did not approve of this account being closed because I continued to call in and I got passed off on and passed off on and passed off on I would like somebody from the president's office to give me a call to resolve this this is not acceptable and my phone number is 217-778-2836 and I cannot believe that you would let your customer care people talk to people that way and when he informed me that this was being recorded I said good because I'm recording it also and he says I don't give you permission and nice it's okay that I don't give you permission to recorded either it's a 50/50 Street here and Wyndham is doing nothing this is sad I look forward to somebody from the president's office of giving me a phone call
The staff here is wonderful, kind, alert, attentive and courteous. Housekeeping is the same, always willing to help. I do, however, think the GM, ashley, needs some work.. most hotels in San Antonio r offering buffet breakfast, not here. Sometimes, u can't even get a bottle of water. Idk if it's always been this way, but, I've been here for over a month n have seen no improvements. Short staffed for sure.
Harthorn suites by Wyndham Troy Michigan. I reserved a room for $250 for on night to have my family stay. I booked a two kings penthouse loft. Building 9 room 922. The room was awful. The mirror had fallen off of the wall and it was not replaced. I could see the glue and the unfinished drywall portion. The smell of the room was unbearable. It smelled as if someone had been smoking so much it was in the walls of the rooms. The outside of the property is rundown and needs to to updated. The Entire place needs to be updated and cleaned. There was no indication of the rooms being properly sanitized. I went to the store and purchased cleaning items and carpet freshener thinking I would tough if our However I became Nauseated by the smell. I went to the front desk and was told there was nothing they could do for me. Told me to call on Monday.
My uncle has been staying at this hotel off and on for a year already. They have been giving him a hard time about being out at 11am! My sister and I have been paying the bill since he been there. It’s 52 dollars a day 1560 a month 18,720 a year! I have my bank statements as well! For someone that’s giving them that much business they are not giving a later check out when asked knowing that he’s been living on the property for a while now! My sister is out of town and I work so we couldn’t make it by 11am they were being rude about it I paid another night on March 13,2021 the next day they told him he had to leave for no reason just because we asked for a later check out this! This is unacceptable! I would like for the manager and the assistant manager to be talk to and let them know they are in the wrong! Address is 2700 white lane Bakersfield ca!
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