Wyndham Hotels Complaints Continued... (Page 6)

I am writing to inform Wyndham that the Super 8 By Wyndham located in Red Wing MN is not by any means near Wyndham standards. We actually had to leave the hotel and get fresh air. My husband had a very hard time breathing because the room was damp and musty, he's got a compromised immune system. We both had a bug crawl on us once we touched the bedding. There was a shattered window adjacent to the check in desk, there was no security whatsoever in the hotel, we entered without needing a key pass through the back of the hotel. The Jacuzzi was 1/3 filled with water, when we turned it on, the jets were clearly out of the water. There was a 8" hole in the wall behind the door patched with what looked like medical tape and the toilet rocked on the floor. Unfortunately we canceled our 2 night stay and were charged $107.00 for walking in the door. I would not have my name on this hotel if I were Wyndham.
According to the better (Wyndham) hotel we ended up staying at that very night,
we were informed that the police are called to that hotel (Super 8) often.
We stay at Wyndhams because we trust their standards, If I were you, I'd pull out of the Super 8's

I feel I was pressured into signing a contract My daughter and I were constaling being separated by sales persons I was told I,had 30 45 days to cancel When we tried to cancel I was told I only had 10 days ( which were in small print ) I need to cancel due to health and mental reasons Also Financial reasons I'm 76 years old and when my family called to explain my situation They were told there was no way to cancel They are now ready to contact the BBA and if not a lawyer If nothing can be done to resolve this I don't have the money and if my credit score is effected so be it I'm having a good day today, but have been getting more forgetful everyday

My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.

Do not stay here. First of all my husband and I are disabled. We called far enough ahead and were assurred we would have a 1st floor accomodation. Second the bed had cigarette ash bug debris and rocks on and in it. Third the floor had what at first was a huge red stain which looked like blood. there were three such spots. thankfully a very nice housekeeper came and explained it was a juice stain. Fourth the air conditioner only worked part of the time. Fifth there were curly fries on the stairs leading down to the 1st floor. all over.
1 bright spot. The steak and shrimp supper was amazing from their in house restaurant. Both of the receptionists were great.
We just expected a clean 1st floor hotel room for one night. that did not happen.
Finally we were assured by the receptionist the supervisor would be notified and we would be contacted. that didnt happen.
if u dont mind dirty carpet and dirty beds well enough said.

Super 8 by Wyndham - Raton, NM --- Stayed in room 114, June 2019. Room was dirty, laminate bedroom floor had not been mopped. No toilet tissue holder. No TV remote. Room card had to be renewed (scanned) numerous times. Grounds littered and parking lot has broken pavement. This is a Wyndham property (!!!!!); they should be ashamed to have their name on this property. Do not stay here.

On July 5th 2019 my wife and I made reservations at the Days Inn in Jefferson, North Carolina. We were attending the Christmas in July celebration in West Jefferson. Having stayed at Wyndam facilities many times before and this being a Wyndam associate we thought we could trust the accomodations at the Days Inn. We were assigned room 146.
As we opened the door to the room we were overwhelmed with the odor of what smelled like a wet dirty dog. The odor almost made us sick. The room was also not as clean as we are accustom. We went back to the front desk and ask the desk clerk to come check this room out and verify this condition and we requested another room. The desk clerk indicated there was no other rooms available, would not come to verify the condition of the room and would not refund our money.
Having no other options we tried to stay in this cruddy room. We did not get much sleep and the next morning our clothes even had the odor of this room. This disgusting room ruined our vacation. We were very disappointed
If this is the best Wyndam has to offer. I suggest you close this motel and go out of the motel business.
This event and complaint was also filed at the office at Days Inn however we were told that general manager P.K. Sinhai would be out of the country for several weeks.
Please email me at Thomas.bulman@gmail,com or call me at 864 576 3574 if you have questions or need more information.
Please confirm receipt of the complaint.

We just checked in after a long drive, got to our room. It smells, towels look dirty and the toilet was full of poop! It was so nasty and smelly that when the lady come up to clean it the toilet overflowed. She had to go back downstairs to get a plunger. The hotel is booked and all hotels around are booked so we have no choice but to stay at this nasty place.

I arrived at the Days Inn in Bishop California with my family, having made the reservation weeks ago. The room is in very poor condition with stains all over the carpet, see attached pictures, The pool is closed and the spa timer is broken. Were I not 300 miles from home I would leave now.

This is the 4th time I have written and NO RESPONSE. I also called the phone number and waited on hold for over 6 minutes and NOTHING! I really do not want to write this same stuff over and over. On June 27th, at 11pm me and my sister checked in the gettysburg wyndham and had a terrible situation. After traveling 300 miles, we were tired and did NOT want to smell SMOKE!! The facility is non-smoking. As we approached our room, 504, there was definitely smoking going on in a room, as the hall stunk! We called the front desk and a female said they would send housekeeping, but NOTHING! We waited and waited and the smell persisted!! The next morning we had to leave early and this time, the smell was under out door by our bath and made us nausea. We do NOT SMOKE. Once again, we called down and another female answered and said it would be checked out. NO RESPONSE upstairs. As we left, my sister smoke to a male and he said it would be checked into, but of course, that did us no good. The hotel was very nice and clean and we eventually came back the next Sunday night and stayed, yet to experience both our keys not working. All I can say, is when you are exhausted, you don't want to walk or take the elevator up and down to be able to check in your room. I can handle that, but the SMOKING is NOT ACCEPTABLE. AND THE FACT THAT NOONE ANSWERED MY FIRST THREE EMAILS IS RIDICULOUS. I expect to hear from you and I definitely want me $ 95.00 refunded for the smoking night.

So, not answering my first three emails, and then noone answering on the customer care phone for 6 minutes does not sit well with me.

Please respond by email and I expect my refund to be mailed to : Linda HInckley, 11017 Heathstead Rd. Chester, Va 23831.

I will stay again, but I expect fairness on this issue. SMOKING IS JUST NOT ACCEPTABLE AND NOTHING DONE!!!

Thanks

Linda Hinckley

You need to clean up your act and quit discriminating against people who are in wheelchairs. I am staying at the La Quinta Inn and I was required to pay for a taxi service from Houston Airport to the Hotel, while the other guests were picked up by the Shuttle service. And the young man who was working the front desk, thought it was funny that I am not entitled to the Shuttle service and even hung up the phone on me. So I guess I will have to take you to court for violating the A D A law.

Stayed at wyndham providence airport, the room was given first was very dirty room 445 and then moved to room 545, the ac was not working. Called hotel manager Maria and reply waz she can not do any thing. What a honorable night spend at this location

My name is Samuel H. Motos Jr. I was approached in Panama City Fl,by Wyndham salespeople,went to a presentation,received a 8 day vacation certificate to be used within a year.The salespitch was good,and being a family that vacations often,i could see how purchasing a membership would save me some money.We decided to use our week in Panama City FL,but it was all booked out, so we looked to see what was available,there wasnt much left,we had apparently waited to long .So we found an availivbility in Crossvill TN.,atHiawatha Manor at Lake Tansiroom 105 n-2 for 6/14/2019 thru 6/21.We made the trip following 6 other family members who had booked a room at a local motel.Opening the door to the room, I noticed a very large spider on the counter,so having a 1,4and 5 year old kid with me ,I then went back inside and killed the spider. Then I noticed after the front door was shut that it didnt seal properly so any insect could crawl in.We walked thru the rooms and they were all with dirty floors,carpet,fireplace,and the walls had paint peeling off.The two bedrooms had doors that would not close,one door was falling apart.The bathtub was dirty,the commode would not flush properly.We inspected the kitchen and found the stove venthood had been removed,so we knew not to cook anything on it.The toaster was rusty.While looking at the toaster ,i looked to see why my youngest child was chocking,he had found a plastic screw sticking out of the refridgeratior and put it in his mouth, this was very scary.We started to leave,we stayed because we had followed six family members to Tennessee for a vacation.We settled in, trying to make the best of the situation.We went out the back door to relax on the porch and found broken patio chairs and tables , also covered with mildew so we did not sit.I was walking down the steps from the porch and caught my hand on a nail sticking out of the handrail board,then fell on the bottom step breaking a rotten board,then falling on a sewer pipe cleanout plug that was sticking out of the groung right in front of the bottom step.I hurt my back bad, for days i could hardly walk.We left a day early,just cutting our nightmare vacation short.This place is a health hazzard.The salespeople at the presentation worked hardand almost sold me a membership,I hope Wynnham has better to offer than this.My Families vacation that we wanted at the new resort in Panama City FL,turned out to be a nughtmare in Tennessee.I took pictures of everything i mentioned in this complaint,if any at Wynnham is interested ,let me know and i will send them.I would like a week at thenew resort in Panama City FL. Please.

Thank you, Sam Motos 706-329-7121

TV not working and desk personnel suggested moving to a “luxe” room at a higher price. Very unssacceptable customer service. Without a manager on premises or access to a manager, the desk was not willing to move us to a room at the same price. Unacceptable!
Also: the room was in poor condition with a spider web on the ceiling and enough dirt specs on the floor to belie the floor had been vacuumed.

Suggest a Manager be accessible 24 hours even if not on premises. In addition, suggest maintenance be available in case of any customer issue such as the TV not working. If a more serious issue such as a plumbing or a/c problem came up especially for seniors, maintenance could be a critical factor.

Also suggest an inspection by Wyndom (room 132) to view the furniture especially a chair that must have been a thrift shop reject. Curtains appear to need cleaning as well. Shame on Wyndham for allowing this condition.

Spoke to Brad at Wyndham Customer Service about these issues and anticipating follow up.

On June 27th we stayed at your hotel. As we walked to our room around 11pm at night, room 504, the corridor DEFINITELY smelled like smoke. I do NOT smoke, and my sister is an ex-smoker, so we smelled it right away and it makes us sick!!! My sister called the front desk and a female answered the phone. My sister explained the situation and she said she would send housekeeping up, but NOTHING. The smell persisted. The next morning, we woke up and it was still there, and this time, it was in our room (by the bathroom), and she called again. They said it would be checked out. Heard nothing. WE left and as we left, my sister spoke to a gentleman at the front desk and he said he would check it out. Your sign says..no smoking facility..250.00 fine. Of course, this did not help us!! It should have been addressed that night and we should have been informed of the outcome. So, obviously, this did not make us happy. Smoking is disgusting!

The hotel is very clean so this just was not acceptable. We were traveling to New York and on our way back, we did stop to stay again. We thought we would give it another try. This time, no smoke, but both keys did not work!! Again, we were tired and had been traveling and we had to call for help. Then, back down to get keys that worked. There is no excuse for this either. This is not as bad as the smoking, but this was just another thing that was annoying when you just want to go in to your room and relax.

In any case, the smoking situation I can't get over, the key..ok. I feel that we deserve our night (June 27th) refunded to us. Going to be with the hall smelling and waking up smelling it under the door is awful.

Sorry to complain, but we were only there for a few hours and paid good money and smoke smell is not what I want to pay for.

Linda Hinckley
11017 Heathstead Road
Chester, Va 23831

The travel lodge by Wyndam in Colorado Springs Hwy 24 East I Checked in on July 1 which I was going to stay for a week due to waiting on my apartment to be ready on the 6th July. This is the one of the worst places I have ever stayed in. I got put into a smoking room which I did not request. It took the front desk lady 20 minutes to even come up to the counter to be checked in. The black lady (I'm Black) who was working the desk that morning was very rude. I ended up checking out this morning to find somewhere else to stay (July 2nd). I CAN NOT BELIEVE YOU ALL HAVE YOUR NAME ON THIS PLACE!!!!!!!!!!! I see why the ratings are BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was charged for a no show at Super 8 West Yellowstone in May because according to them I made a reservation. On their end they have a confirmation and my credit card info, but on my end I never received a confirmation email about the reservation nor did the reservation ever showed up on the Wyndham app or website. I was planning 2 vacations within weeks of each other and so actually had another booking for Canmore which I had a confirmation email for AND it showed up on my app and website. How was I supposed to be aware of a booking when on my end there was no evidence of such booking? Initially I thought maybe I made a mistake and forgot to cancel but that's how I came to realize I never received any confirmation of a booking or else I would have canceled as I found hotels within Yellowstone. I tried to reach out to Wyndham for them to do the right thing but their response was "I don't know why it didn't show up in your inbox and I don't know why it wasn't on the website, but it's still your fault because we have a booking on our end." I regret trusting a website from a supposedly large company that you would think believe in customer service and admit fault but now I will never use it again after they scammed me. I will stick with Expedia and other travel booking websites that's proven their reliability.

I was atbthe San Diego County Fair and was invited to spin a wheel by one of your employees. I won the grand prize. I asked whatnI won and was told a $100 gift card from several, restaurants located in San Diego. Then Imwasmasked forr a credit card to recieve my prize. This does not make since to me. You tell me I won a $100 gift card and thats what i expected, not giving my credit card to,someone for the prize. I should of have been told that if i win we will need your credit card information to claim your prize from the beginning. Instead of the old bait and switch routine. I travel internationally along with my wife, and after i won, i told my mwife that we are staying at a Wyndham in Italy. Well that wont be happening. The lady that invited me started raising her voice at me. I immediately ask for a supervisor. The supervisor informed me that I will not get my prize if i dont give them my credit card information. I told her that your company needs to be honest up front about how this scam works. Wyndham is well established, but wont continue to be successful with this type of behavior. I really would like an apology from the lady that lied to me. She even threatened to call security on me. I also want my $100 gift card.

This hotel is OK. However, they have failed to credit me with 13 nights stay there. After they joined Wyndham, they changed my account # upon check-in Dec, 2018. They failed to recognize this number on my next check in (June 8, 2019) and said that I would need to call someone to issue a new # and credit my stay. I found a number and talked to a women with an extreme accent. After nearly a half hour she said that I would need to send proofs of ID and they would need to verify my stays and maybe IO could be credited. I finally gave up struggling to under stand the strange accent and hung up.
Wyndham, you have cheated me out of 13 stays at this hotel where we have stayed 40 times or more.
Clare Keeney

I recently stayed at a Baymont Inn in Stevensville, MI. I was so displeased with my stay. The rooms were dirty. There was someone bringing down stained yellow pillows before I checked in. I felt like I needed to check for bedbugs before putting my things down. The rooms were also humid and musty. All of our things felt damp from the humidity. Following our stay and on the drive home- I had a headache and stomach ache. I am guessing it is due to mold build up in your hotel. That hotel needs to be completely gutted and renovated. I would not even let my kids swim in the indoor pool- as it too looked questionable. I will never be staying at Baymont Inn again.

My family just stayed at the Microtel Location in Chattanooga, TN. I am a rewards member and normally WYNDHAM is my go to but after this stay I am reconsidering this. The front desk lady didn’t have shoes on when we arrived. The hotel smelled like mildew & cigarettes. The carpets were completely stained, our sheets were stained and shower was dirty. The bath towels wouldn’t even cover my 12 year olds body, let alone mine. When I asked the front desk attendant for a bigger towel she said that’s all the give us, it’s stupid. I woke up at 5:45 am after a horrible night sleep honestly. The hotel was like a 711 for traffic in & out. When I returned to the bed from the restroom I had a BED BUG crawling on my pillow. After this experience it makes me want to boycott WYNDHAM hotels.

On a recent stay at a Howard Johnson in Niagara Falls Ontario having stayed at many wyndham hotels we felt the service and rooms would be excellent as always .
The reception was good but we found after leaving my wife and I both had a rash within two days .
When I contacted the hotel to advise them the doctor had found we had been in contact with not only scabies but bed bugs and telling them we did not ask for any financial concern , only to advise them of a problem to be checked into .
I was very rudely told there was no refund and after all they were not a five star hotel.
I tried to explain I did not ask for or expect a refund , at this time they hung up on me .
This is in no way a refection on Howard Johnson or Wyndham nor would I make a public review of my problem .
I am looking forward to four more visits to other Howard Johnson hotels in the next month all that I have stayed at on many occasions as well as many stays at Travelodge in Niagara falls ..

I went today 29/6 for Sunday lunch at Bliss Southport.
There was no Sunday lunch menus, which used to be 2 courses including a roast for £14:95 . We were offered a bar snack type menu which cost £21 for two courses. When you restart the Sunday lunch menu, please let me know, and we will come again. Until you do, we will eat elsewhere

We just stayed at the Wyndham Garden Atlanta North. Staff was not friendly, they had no clue how to answer if coffee was complimentary, there was left over water in our ice bucket, pillows were flat and made sleeping difficult. Made us wonder if the sheets were even changed. For a total of $141 for the night I would expect better service, friendlier staff and the room to be clean. We will not be staying at ANY Wyndham Garden in the future. We will be going back to Marriott where they care about there guest!

I had a reservation at the Days Inn at Miami, Ok and when I went to check in they refused Cash I was using my card and I had a small dog and they had canceled my reservation and I was told by the desk clerk the manager kept canceling my reservation didn’t know why, so when I went to check in they were putting me in a pet friendly room so I asked to see it and when I went in there it smelled so bad if dog urine and when the clerk told him he told me I would have to wait another 30 minutes so they can put a machine in the room to get the smell out . I told him that wouldn’t work my husband was on oxygen and you can’t get that smell out. I told him I ran a hotel for 10 years an the only way to get that out was to tear up carpet and redo the whole room. He told me that is all he has and I told him that I would have been in a different room if he hadn’t been canceling it. He got very nasty for a manager and I told him I was reporting him and he could loose his license and he said go head I don’t care if I loose my license. That is not the way to run a hotel st all . The staff even told me he was getting really bad lately.He also said there was nothing you could do about it. I told him to go back to his country if he didn’t care about America.

Baymont by Wyndham Indianapolis South was in need of major repair. Our toilet flushed very slow and the room has unusual outside noise! The manager didn't seem concerned about our comfort when I explained the problem and asked for another room. Additionally, we left for the day at 11:30am and upon our return at 5:30pm our room was not cleaned. I asked management to have our room cleaned but two later no housekeeping. Finally, I persisted in asking for housekeeping only to be told they had left for the day. This situation really spoiled my family's getaway!

Please help!!!

To Whom This May Concern,
I have been a loyal customer of LaQuinta Secacus for at least the last 7 years. Whenever I am planning travel, I look for a LaQuinta in the area I am going to. That being said, I am beyond disappointed in what has become of the LaQuinta Meadowlands hotel. I am currently staying here for one more night. We checked in yesterday June 28th 2019 around 3:30. Upon check in I was informed that there is now a $20 per night fee to have a pet. Perhaps I missed this in one of the many emails that I receive on a regular basis, but regardless, I was not happy that I was unaware of this. Next we were given a room on the 9th floor (902). After getting off the elevator, I knew this was not going to go well as it was very warm and stuffy as soon as the doors to the elevator opened. It was as if the AC unit in the hallway was not working. When we entered the room it had a portable AC unit in the room and it was taped up to the window with duct tape and there were spaces in it and the room was very warm. My two dogs are pugs and could not stay in that room. I went down to the front desk and they were more than happy to help me get a new room. They were extremely apologetic and nice when fixing this issue. I'm not sure the names of the two Women working the front desk, but they were very helpful and kind.
So, we packed up what we had unpacked and moved down to the second floor ( Room 202). It was evident as soon as we exited the elevator that this floor had a working AC. We entered the room and it was much better temperature wise. We turned on the AC's to a cool temp so we could regulate our dog's body temperature. I went into the bedroom and there was a black blob on the bed. When I went to brush it off it smudged on the blanket. I then walked over to the AC unit in this room to make sure the temperature was cool. When I did, I saw a bug on the curtain. I removed it and flushed it down the toilet. Not the biggest deal, but annoying nonetheless. This morning we turned the temperature to a warmer setting because it was a little cold in the bed closest to the AC unit. I had no idea that this would be a mistake as now it will not work on the higher setting. Thankfully the AC unit in the living room is working and my dogs will not overheat.
As I stated previously, I have been staying at this hotel for many years. Two years ago I brought my extended family here and shared with them how great this hotel was. It was a very embarrassing experience as my mom got stuck in an elevator and the AC's weren't working then either. After that stay I wrote to the management and we received a response stating that they were replacing the AC units and they refunded our money. I was completely satisfied with this response, but am disappointed that in those two years, the AC units have not been replaced. In addition, I used points towards my stay (6000) and I will still have to pay $380 ($344 plus the $40 pet fee) for the two nights I will be here. For the condition this hotel is in, this is just not acceptable. I can stay many other places in better conditions for that price and some even less. We began staying here because of the no fee for pets, but now that there is a pet fee it doesn't even make sense to stay here given the conditions of this hotel.
I want to again express that this is not any fault of the staff working here. Everyone has been kind and helpful. I believe that this hotel has been forgotten about by corporate and needs to be fully renovated if it is going to continue to charge these high rates to stay. Until things get fixed with this hotel, I am unfortunately going to have to look into other options when I travel.
I have attached 4 photos that I took yesterday.
Thank you for reading this and have a nice day.

Randi Flynn

Arrived on 06/24/2019. At first room seemed fine. Later as it got dark I'm seeing roaches. Babies, medium size. Saw first in nightstand by bed then on the wall. Went to the use restroom and saw them there. Notified the office next day and told it would be taken care of. The next day same thing so as they came out I killed then and and let the dead bodies on the floor before the housekeeping to see the next day when I informed her when she came to clean the next day she asked me if I had notified the office which I told her I had did and so at that time one of the attendants in the office said that he would go ahead and come upstairs and spray well I headed back upstairs as the baby still in there cleaning I said on the balcony and the whole time that I was there the gentleman never did come into the room and spray when it to the office again and asked for another room was told the first time didn't have any available the second time same thing the third time that I went in there I was told to notify the manager and that the manager would be contacted and since today is Friday this was done on Thursday night so I expected to hear from the manager on Friday and here it is still haven't heard anything have not been changed to a different room still seeing the roaches and I was wondering if there's anything that could be done here. I paid for 6 days and pretty much five days out the six I've been complaining about this and still nothing has been resolved. If anything they couldve offered some type of accomendation which they still haven't done. Please help!! I have a video of them in and on the refrigerator in my room but can't upload here.

A group of 10 teachers traveled from Cleveland Ohio to San Diego California for a conference on June 23, 2019. We stayed at Wyndham San Diego Bayside. They offer free shuttle service from the airport to the hotel. Our connecting flight was delayed so we called the hotel to be sure they could still pick us up. They said they would. When we landed, we sent one member of our group to catch the shuttle and hold it for us. The shuttle was mostly full so the driver said they would come back for us. 32 minutes later it is now after midnight and the shuttle has not returned. The hotel will not answer the phone. We had 3 people trying to call at different times during this wait. We finally gave up and took Taxi's to the hotel which we found out was only 5 minutes down the road. When we arrived at the hotel the shuttle was sitting out front with the driver behind the wheel and appeared to be sleeping. One of our members went to address him while the rest of us went to the front desk. The staff was rude to us saying we needed to understand their situation. They did not apologize for leaving us at the airport or for not answering their phones.

There were other issues with other members of our group but that is not my place to address.

When I tried to take a shower at 4:15 am on June 27 before my flight home. There was no hot water. It started tepid and went to cold. I ran it for about 10 minutes thinking it might just take a while. No such luck. I thought maybe everyone was leaving early but when I got down to the lobby, only 3 people were there.

I have always thought of Wyndham hotels as being one of the best hotels with impeccable customer service. Maybe I was wrong.

Daniel Gardella

June, 24, 2019
Letter of Complaint
La Quinta, Jupiter FLA

To Whom it may Concern,

We stayed at the La Quinta, Jupiter FLA From June 8, 2019 to June 11, 2019. It was the most distressing stay we have experienced in any establishment in our entire experience of travel.
We arrived to a flooded first floor. We were given a room on the second floor. We went to take a shower and found no towels. I had to go into the hall, find a maid, and request she bring towels. After they arrived, we showered only to find that we had no hot water. I informed the desk. Nothing was done about the problem.
The next morning we went down to breakfast and the when we called the elevator, it opened to reveal an entire floor covered in dog diarrhea. The stench was overwhelming. My girlfriend spent the remainder of the day suffering nausea.
We took the stairs to the second floor only to find that that lobby was also covered in filth.
We then entered our room to escape the stench and shower. Again we had no hot water or towels. We sought out the maid and she informed us that there were not enough towels in the hotel to meet the needs of clients. She searched and finally found some for us.
The gentleman at the desk found us another room after we complained again. We packed and moved only to find that the room was filled with mildew. We moved back to our original room.
Later that day we were moved to yet another room. We packed, moved, and found the air conditioner in pieces on the floor. We moved back again.
The manager finally put us in the “suite” where we found the TV clickers did not work, but at least we had hot water.
By this time we were both extremely upset. We came to relax for a few days and instead found ourselves sickened by the unsanitary conditions of dog feces everywhere and lack of basic comforts, no towels or hot water. Wen we checked out, we were given twenty five percent off our room costs for day one and day two only.
Since our return home, we have called the manager, Ingrid Cabana, three times and she has refused to return out calls. Never have we experienced a more disturbing stay in any hotel. We would like our money completely refunded. As it stands now, if something is not done, we will never set foot in one of your hotels again, and we do travel extensively.
Please contact us at your earliest convenience.

Sincerely,

Daniel Gardella
danieljgardella4@aol.com
203 216-3027

I heard that you own or have contract with the Knights Inn in Metairie, Louisiana. If you do, they have a General Manager that is scam artist. She likes to rent to people that only wants to rent for a few hours and then rent the same room to another person and pocket the money and getting it cleaned with fresh sheets. She will confront guests that had not done anything wrong. A lot of guests had checked in and then check out because of her and the way the rooms look. They also have cockroaches. The owner is aware of what is happening and gotten on to her. I think she will continue to do this to other gursts.

I went to the days inn in Columbus ms the owner snatched my money out of my hand refused to give me a room said I owe him for smoking in a room from an old stay but I just stayed the night before and nun of this was mentioned he does not have the right to take my money out my hand and says he going to keep it then he asked his manager what should he do he said charge me give me my change but no room or key and keep my money I have it all on video

I have tried tp book another night at the royal seacliff resort in Kona Hawii on July 5 and have had terrible experiences with wyndam not relaying information to the outrigger resort and being told things that aren't exact and have been held on the phone for over an hour and being told they couldn't bring their computer up to find me and my reservation. I also have called several times to try to book the extra night and haven't received any help and have been hung up on Would appreciate you calling me back at 4056843125 to see if you can help with this situation I would appreciate this greatly

I'm writing to let you know about my experience at the Fresno North Ramada, Now mind you I am a property manager so I end up in property manager mode everywhere I go. Great people at this hotel, They were some of the nicest I have experienced, very helpful, friendly..just all around pleasant, I would absolutely stay again because of that factor, but ..Looking around I start noticing little, things that can change that whole curb appeal, The pool furniture is quite old , or needs a good cleaning, there was garbage strewn about next to the Jacuzzi, there were lights dangling off poles by their electrical wires, plant beds/boxes that had dead plants or nothing at all in them, the carpets seemed quite dirty in the hallway areas and had a rather pungent Oder as you walked to the room. I guess I was more surprised that for a Wyndham Hotel these things were the way they were, I actually picked this hotel because it was associated with your brand and I have stayed in your hotels before and they are clean, beautiful and kept up to par. Please address these items and probably more at this property Also, I have never been to a hotel where we were not allowed to take any breakfast foods back to our room in the morning? Is this a standard practice for Wyndham Hotels? I hope you can maybe address these items and make this one of your best. It's an older hotel but from the looks, it was pretty fancy in it's glory days. It just needs some care:-)

Chanda Parker

I am very disappointed and upset with our stay at the Super 8 Wyndham of Boise this last weekend. Our room was not clean, there was a used bar of soap in the bath tub and hair in the bath tub when we got there!!! Not only long dark hair but what also looked like pubic hair!!! The toilet paper roll had only enough toilet paper on it for one of the 4 of us to use. I had to send my children down for more the first night we were there. The alarm clock did not work, I would set the time on it and after awhile it would stay the same as what I set it too. The coffee table between the two beds had something crusty stuck to the table. It was disgusting!!! And Why when I booked did it give me a price of $204 that included tax, but when I checked in and got a receipt I was charged $226? I have a charge of $226 from you on my bank statement. Why? My conformation email quoted me at $204.
The only reason we stayed there is because everywhere else was booked, I didn't say anything to the front seat because I couldn't go anywhere else because they were booked.
I am requesting a full refund from you for the disgusting unsanitary room we were staying in. I honestly don't know how you guys stay open, I will be contacting the Better Business Bureau as well if I can't get this resolved. Thank you for your time

uOn the dates of June 22-25 My husband and I stayed at the Microtel Inn by Wyndham at 7014 Mccutcheon Rd; Chattanogga,TN 37421
It was so awfully disappointing! We were greeted ok by Heidi! Upon entering the room I took off my shoes walked over to the window to open the curtains only to step onto a sopping wet carpet in front of air conditioner!! Looking at the air conditioner vents they were filthy with dust! I called down to Heidi told her the problem and that we couldn't stay in this room like this and I was sending my husband down she just said ok and hung up! My husband went down and to my surprise returned with a paper saying: "Room canceled money refunded"! That's it not a word! She didn't try to find us another room or offer any explanation nothing just dismissed us which is equivalent throwing us out of Hotel! What kind of Professionalism is that? I sent my husband back down (as I wasn't feeling well) to tell her to reinstate our reservation immediately because my husband learned from another that no more rooms were available! Where were to go? I was not feeling well and we did not have the funds to search out another hotel! So we asked for towels to soak up floor that night. We had a early meeting to attend the next morning but upon our return around 12 noon! The floor n our room was really sopping wet towels and all and starting to smell! I immediately told new staff on duty what happened and the woman that took care of us(so sorry I forgot to write her name but sure you can look it up) She was so kind and professional changed our room immediately and took care of anything else we needed so grateful for her! The new room was ok but let me tell you I don't know who cleans your hotel but we couldn't even shower because tub was not cleaned thoroughly and if it was supposed to be cleaned and looked dirty that's worse! The bathroom floor sticky to walk just awful! Needless to say one bad experience was enough! And the staff of Ladies at the hotel loud and boisterous in breakfast room on floors while cleaning so much noise woke me up! Maybe this is why they cant do a good job! What a terrible experience! Sorry but I wont be recommending this outdated hotel! So disappointed in Wyndham!

Greta Whitlock

I stayed a Travelodge by Wyndham Grand Forks ND on 6/ 14/2019. When I arrived at 330 pm I was told by the front counter staff that the pool and the hot tub where not working . I ask if breakfast was being served in the morning and was told yes and they showed me the area. In the early evening I went to the ice machine for ice and found it also was not working. I went to the front desk and ask where another machine was and was told all the ice machines in the hotel where out of order? The next morning at about 8 am I went to the breakfast area and found that there wasn't much for food or drink. I noticed a notice on the waffle machine that read that there wasn't any mix left ? I looked and found 1 dried up bagel and 4 pieces of bread that also where not eatable! I asked if they where going to put out more food and was told that was all they had left?There wasn't any coffee or orange juice either? The staff told me that that's all they had, this was at 8 am in the morning! The hotel was not even close to being full, the evening before I noticed about 10 cars in the lot and was wondering why? I now know why!!! This is very disturbing seeing that this is a Wyndhan hotel, paying guests deserve much better than this! I await your response,thank you. J.woroniuk

Hello, I had stayed at one of your Hotels , the Travelodge, in tacoma wa , my experience was about the worst, and before I tell you the issue , I did talk to customer service @wyndham, due to this issue, and the person I talked to her name was Daisy, I was also told it would be ten days before I would hear anything back in my email. Well nothing happened , no email, nothing, and it has been 12 days,, I stayed at the Travelodge in tacoma wa on hosmer 8702, from June 10th thru June 12th 2019, I made reservations , and paid 121.52 dollars, when we arrived at the hotel , there was no greeting ,the front desk clerk, said WHAT ??,, and here I'm thinking I am a customer,,no greeting ..hmm...bad service, then I said I have reservations, she said ok...then she replied,,I NEED 50 DOLLARS,,and I said what for, no you dont,,and again she replied I need 50 dollars not explaining for what purpose, and she said everybody pays 50 dollars. I need 60 dollars,, then I said well , what is it for them oh my , she explained what it was for, which then I paid 50 dolkars, then we received our key cards , went to the room. The door was difficult to operate, I had to go back to the lobby and the clerk said ,, u need jelp, I said yes my door it will not open, the clerk replied oh yea , we have been having problems, with just that door, then she explained how to use the key and to open the door, ok I went back tried it again , it worked, well after using one of the key cards several times it completely stopped working , and we just used the other key card, the door looks like it has been kicked in . It has a big gap, in the evening when I tried to turn on the light by the bed , the bulb and fixture was just hanging there , I was almost Electrecuited, then the power went out had to call down to the lobby twice before anything was done about it , So Yes it was a bad experience I am a very unhappy customer, I am submitting pictures of the door and the lamp by the bed , I don't even understand , how a room can be rented out with the light beeing, the way it is , and the service, as I said , yea I am asking for a refund, and this issue needs to be Resolved , And I can be reached , at 541 519 3416,, or 509 731 8888,, or at my email ,, durkeesprite@gmail.com

Thank you Michaela croop

We stayed at Baymont y Wyndham this past week in Virginia Beach. The first night was a horrible. the room smelled of mold there was mold in the shower. The rug for the floor was not in the bathroom so I figured it had been forgotten. I showered, fell as I came out of the shower not know the extent of injuries until now. The cleaning did not get to our room until 5:00PM. We had been out all day starting with a 6 mile run then just going to the beach hanging out in town. When we returned to our room with plans of showering/cleaning up the room had not been touched by cleaning, bed not made no fresh Very disappointing to say the least. Went to front desk they offered another room upstairs and told us to go up and check the room out. We did that, the room did not smell as the first room only problem was a huge I mean huge moth bigger then my hand was flying around. The maintenance man went up to get it out. Through the next couple of days we had moth issues but dealt with them. We had to deal with the inconvenience of moving out of the first room to another room. No one truly apologized and I received no compensation for the inconvenience of that first night. I also have SEVERE allergies to mold which caused problems all weekend plus the fall/slip caused me to attempt to catch myself causing my neck to be jammed and I just had neck procedures the week before. I am now back to square one doctor says we can only wait and see what happens. I am not happy, I had left a message for the day manager to call me today and he never called to discuss or see how I was doing. I also have bruises up and down my arm from trying to catch myself with the shower incident. Truly disappointed thought my choice was good your hotels have always been clean, neat and friendly, not this time which will make me think twice about staying at a Wyndham again. Signed Paula Kirsch

We were charged for hotel room on our card even though we paid in cash they hack our card 7 times for over 2000 dollars we are filling police report.
They refuse to get all charged money off our card they say we still own them around 89 dollars for room even though we have paper work signed we paid in cash. People at Microtel Inn in 1305 North 25 Street Clear Lake Iowa 50428 wont fix it. We are charging fraud on them so all watch out.
We have all paperwork to show this. Women when we checked in maid us give her our card number even though we were paying in cash.

I made a reservation for my Rabbi and his wife at Microtel Inn and Suites at 4881 Commercial Way, Spring Hill, FL 34606.
When the Rabbi checked into the hotel, he was not informed of the fact that his room was already paid for. I had made reservations for two other rooms, and it was noted on those reservations, that the room was being paid for by me. The Rabbi's reservation DID NOT have such a notation. His Account Number is 059-997213.
called the hotel to make certain that everything was being taken care of properly and found out that they had asked him for his credit card upon check in and he was to pay for his room.! I was livid and extremely embarrassed when I disoovered the omission on his tab, that I was paying for his room.
I just spoke to the hotel manager Christine. She was perfectly happy with the transaction and told me that I had nothing to be concerned about, since they now omitted his card from his bill, and that I had paid for the lodging in the end.

I am completely embarrassed and that embarrassment cannot be remedied. I would like Wyndham to be something for me, to make up for this mix-up. Please get back to me asap with some resolve. This does not look good for Wyndham. We have used this hotel in the past, and were extemely pleased with their services - that is why we chose them again, when we could have chosen others in the area.

Sincerley,
Marilyn Rosenzweig

THIS PLACE IS ON HWY49 GULFPORT MS.THIS IS THE DIRTIEST HOTEL I HAVE EVER BEN IN. I'M RETIRED NAVY AND HAVE BEN IN SOME DIRTY PLACES BEFORE ,BUT NOT LIKE THIS ONE.AFTER COMPLAINING TO THE MANAGER ABOUT ADJUSTING THE PRICE / $156.00 /WICH SHOULD OF BEN $10.00 AT THE MOST / LOCK BUSTED ON THE DOOR /FIRE ALARM TORN OFF THE WALL/ SHEETS AND BEDDING HAD BURN HOLES, ONLY 1/2 THE LIGHTS WORKED. HOLES IN THE WALL /IRONING BOARD NO IRON/ NO GARBAGE BAGS.HALLWAY CIGERETTE BUTTS AND GARBAGE. WE HAVE PICTURES OF ALL THIS. WHEN I INFORMED THE MANAGER I WAS CONTACTING WYNDAM, HE SHRUGGED HIS SHUDERS. I WOULD LIKE TO HAVE THIS PRICE REFUNDED, / SEND A WYNDAM REP TO CHECK IT OUT. I WILL WAIT TO HEAR FROM YOUR COMPANY, I WILL PROCEED TO LET EVERYONE I DO BUSINESS WITH HOW WYNDAM USES THIER NAME

On June 22, 2019 we arrived at our destination of Travelodge, 2011 State Route 9, Lake George, NY
1-518-668-5421. The place was disgusting, the manager wouldn't let me cancel because of the 24 hour cancellation rule. We had my 88 year old mother with us, I would never allow her to stay in a filthy place like this. Upon trying to reason with manager he refused to let me cancel. I actually had to cancel my credit card so as not to be charged. We were looking forward to a swim, the pool was under construction, he said we could go down the street and use their pool. I explained that it would be inconvenient to get in a car to go swim. He said it was on website that the pool was closed, I read the description 3 or 4 times and never did I read about pool being closed. I was charged $123.70 to my credit card/pending. My experience was horrible! As I was leaving, I explained to the manager that I had canceled my credit card, he said he had it all on video. As we were leaving, there was an open room so I took pictures. Also, I showed him that on travelocity the rooms had gone down to $53.00 a night! We ended up going down the street to another motel... I have stayed at many hotels in my life and Wyndham has always been a great place. I need you to know that cancelling my credit card on my vacation was a huge inconvenience, finding a better place was inconvenient, your company should definitely check into this place and remove your good name!
Thank you, Wendy DaSilva
1166 Bridgton Rd.
Westbrook, ME 04092
1-207-615-6477

Hotel Windham Super 8 Washington ave Kingston NY. Made reservation through reservation.com. When I got there the hotel was smelling of smoke and not very clean. In the short time, there was a death in the family. I notified the desk that I would not be staying due to the above issues. They would not cancel the reservation. Reservation.com would not cancel either. This is no way to run a business! I notified AMEX to dispute the bill. This is not the Windhams I am used too. Very disappointed.

The property in Georgetown,Ky is one big disgrace to the Wyndam chain.We sure won’t stay there again,way too many other places in that area.

I was staying at Travelodge number 7471 I have stayed here many many times before this morning I went down to fix myself some breakfast and the manager's wife come up to me and told me not to make a mess and I wasn't even making a mess and every time I stayed here I've never made a mess and this isn't the first time she's done this to me and I'm really really tired of this and I will probably never stay at another one of your hotels because of this lady thank you and you have a great day

I HAD A STAY PLANNED WITH YOU ON 6/19/19 ON ARRIVE CHECKING IN WENT TO THE ROOM WE WERE MISS LEAD IN WHAT IT WAS ON THE INTERNET RETURNED THE KEY 10MIN.LATER ALSO ON ARRIVE 6 POLICE IC PARKING LOT WE ARE VERY DISAPPOINTED DID NOT STAY WENT A CROSS THE STEET AND PAYED $129 THAT NIGHT BEFORE I WRITE A REVIEW PLEASE CALL ME CONF.#12539262301 ON HOTELS,COM THANKS DAN MEYER 1-509-948-5791 KENNEWICK WA

I made a reservation at your Ramada Inn (St. James) in San Diego, CA several months ago through Booking.com. When I called the hotel to check the reservation 2 weeks ago, the front desk informed me it had been cancelled due to a declined credit card. I am coming in from out of town for a concert so I was very alarmed. The front desk then made new reservations for me directly. When I called today, June 21, 2019, to verify my reservation I was told by the front desk man, "Donald", that my reservations had again been cancelled. Understandably upset, I informed him that THIS reservation had been made directly through the front desk so there would not be any problems. He was very patronizing and said he could only read what was on the screen. He told me I was being "aggressive" and that he would hang up on me. Finally, he looked to see if there was a room to book and I was told there were no rooms left. When I said that this was the Ramada's fault and that I needed a room I asked to speak to a manager. He told me the manager wouldn't be in until 10:00 a.m. He again, VERY patronizing, said he would have the manager call me. I said okay and began to give Donald my phone number. He said, "Ma'am, ma'am, ma'am I have to write all this down you need to slow down." I said, "Donald, I thought you were looking at my name on the reservation screen that's why I am just giving you my phone number." He told me I was accusing him of not being able to read and he hung up on me. I WILL NEVER STAY AT THIS HOTEL AGAIN. I have stayed there many, many times but this experience was humiliating and debilitating as I am committed to attending a night concert in San Diego with no place to stay.

This is the second time we have been to Bonnet Creek and we love the amenities. However this time my two year old granddaughter found a box of e cigarette refills in her room from a previous guest. Luckily, I was in the room with her and stopped her before she could ingest anything. We called the front desk, the manager sent both security and housekeeping to take a report. We were told that they would be following up with us before we left however we heard nothing. Luckily a tragedy was averted however a child’s life was put in danger from inept housekeeping.

Oh my god they are soooo stupid!! Their saying my deposit which they said when we checked in would roll over from last time would be able to be used when I checked back in for this time now they’re saying I won’t get that deposit back for two days and I have to make another $50 deposit right now!!